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Symantec Norton AntiSpam 2004 (10099566) for PC

1. 84 Glossary SSL Secure Sockets Layer subnet subnet mask synchronize TCP IP Transmission Control Protocol Internet Protocol threat Trojan horse UDP User Datagram Protocol virus definition A protocol for secure online communication Messages sent using SSL are encrypted to prevent unauthorized viewing SSL is often used to protect financial information A local area network that is part of a larger intranet or the Internet A code in the form of an IP address that computers use to determine which part of an IP address identifies the subnet and which part identifies an individual computer on that subnet The process by which a handheld device and computer compare files to ensure that they contain the same data Standard protocols used for most Internet communication TCP establishes connections between computers and verifies that data is properly received IP determines how the data is routed A program with the potential to cause damage to a computer by destruction disclosure modification of data or denial of service A program containing malicious code that is disguised as or hiding in something benign such as a game or utility A protocol commonly used for streaming media Unlike TCP UDP does not establish a connection before sending data and it does not verify that the data is properly received Virus information that an antivirus program uses to identify and alert
2. The synchronization software for Palm OS handheld devices The language used to create Web pages An extension to the basic Internet Protocol IP that provides feedback about network problems An extension to the basic Internet Protocol IP that is used to broadcast multimedia over the Internet One of the two most popular protocols for receiving email IMAP makes messages available to read and manage without downloading them to your computer A communication port on a handheld device for interfacing with an infrared capable device Infrared ports do not use cables The protocol that underlies most Internet traffic IP determines how data flows from one computer to another Computers on the Internet have IP addresses that uniquely identify them A numeric identifier that uniquely identifies a computer on the Internet IP addresses are usually shown as four groups of numbers separated by periods For example 206 204 52 71 A company that supplies Internet access to individuals and companies Most ISPs offer additional Internet connectivity services such as Web site hosting A programming language used to create small programs called applets Java applets can be used to create interactive content on Web pages 82 Glossary JavaScript macro NAT network addresstranslation network address NTFS NTFS file system packet partition POP3 Post Office Protocol version 3 port A sc
3. your computer Use the version number to help you find more information about your product on the Symantec Web site To check the version number 1 2 3 Start your product Click Help and Support On the Help menu click About lt your product name gt In the About dialog box select your product name 26 Basics Start Norton AntiSpam Start Norton AntiSpam After installation Norton AntiSpam automatically begins filtering your incoming email You do not have to start the program to be protected However to update and customize your protection you will want to do so To start Norton AntiSpam KA Do one of the following On the Windows taskbar click Start gt Programs gt Norton AntiSpam gt Norton AntiSpam On the Windows XP taskbar click Start gt More Programs gt Norton AntiSpam gt Norton AntiSpam On the Windows desktop double click Norton AntiSpam From within a supported email program click Open Norton AntiSpam Use your email program toolbar This is Spam This is not Spam Empty The Spam Folder Open Norton AntiSpam Norton AntiSpam adds a button or buttons to the toolbar of supported email programs If a single Norton AntiSpam button is added it drops down an abbreviated Norton AntiSpam menu The buttons or menu options added are as follows Marks the selected email as spam Marks the selected email as allowed not spam Removes all email that has
4. 2 Inthe Help window in the left pane select a tab Your options are Contents Displays the Help by topic Index Lists Help topics in alphabetical order by key word Search Opens a search field in which you can enter a word or phrase 40 Basics For more information Window and dialog box Help Readme file Window and dialog box Help provides information about the program This type of Help is context sensitive meaning that it provides help for the dialog box or window that you are currently using To access window or dialog box Help Do one of the following In the window click any available Help link In the dialog box click Help The Readme file contains information about installation and compatibility issues It also contains technical tips and information about product changes that occurred after this guide went to press It is installed on your hard disk in the same location as the product files To read the Readme file 1 In Windows Explorer double click My Computer 2 Double click the hard disk on which you installed Norton AntiSpam In most cases this will be drive C 3 Click Program Files gt Norton AntiSpam 4 Double click Readme txt The file opens in Notepad or your default word processing program 5 Close the word processing program when you are done reading the file Access the User s Guide PDF The Norton AntiSpam User s Guide is provided on the CD in PDF format You must ha
5. W Use outgoing email to improve Norton AntiSpam filtering E Reset Training Engine Reset Click here to reset training engine 46 Options Set Norton AntiSpam options About Email options Email options let you control how Norton AntiSpam notifies you when it is scanning email messages for spam Norton AntiSpam Options Advanced LiveUpdate What to do when scanning Email Protect against timeouts recommended W Display tray icon Display progress indicator when sending email _ Training Settings IF Ask before adding sender to Blocked List 5 Ask before adding sender to Allowed List Options 47 Set Norton AntiSpam options About LiveUpdate options See Keeping LiveUpdate options let you enable and disable Automatic lr waith LiveUpdate and specify how you want to be notified of e on updates Automatic LiveUpdate automatically checks for Norton AntiSpam updates when you are connected to the Internet For maximum security you should leave Automatic LiveUpdate enabled Norton AntiSpam Options Advanced _ How to stay updated Enable Automatic LiveUpdate recommended How to keep spam definitions updated Notify me of updates recommended Apply updates without interrupting me recommended C Notify me when updates are available How to keep Norton Antispam updated NM Notify me of Norton AntiSpam program up
6. Click I accept the license agreement then click Next See When to 3 Inthe Product Activation window click Activate and activate your register your product now product on page 12 db You must activate the software within 15 days 4 Click Next Installing Norton AntiSpam 23 After installation See Activate your 5 Inthe first Registration window select the Country product on Region from which you are registering ii 6 If you would like information from Symantec about orton AntiSpam check the method by which you want to receive that information type the corresponding address and phone number then click Next 7 Check if you would like to receive postal mail from Symantec and provide your name and address 8 Make sure your computer is connected to the Internet then click Next O Select the post installation tasks that you want Norton AntiSpam to perform automatically Your options are Import Your Email Add the people in your email Address Book address book to your Allowed List See Identify authorized senders on page 29 Run LiveUpdate Ensure that you have the latest security updates See Keeping current with LiveUpdate on page 49 10 Click Next 11 Review the post installation tasks and configuration settings for Norton AntiSpam If you want to change any of the settings do so using Options 12 Click Finish If you selected any post installation tasks they start auto
7. Explore the Symantec service and support WED SIE ce sesinle siyle lamineli saki 67 TroubleshootNortonAntiSpam 69 Whydolstillreceivespam 69 How will email messages from addresses on my Blocked list be handled 69 What if I mistakenly put an address on the Blocked MStar Mama il 69 Why did an email message someone sentmeneveralrive 70 How do I keep my protection updated 70 Why do I need a subscription to spam definitions uma naan ae 70 Why does so much spam include clusters of meaninglesscharacters 70 TroubleshootAdBlocking 71 Does Ad Blocking block all advertising on the CUITeNt Page msn 71 Will Popup Window Blocking block all pop ups or only pop up ads 71 Are there security issues associated with ACVETTSEMENS ii amala salsa 71 Service and support solutions Glossary Index 9 10 Contents Use the information in this section to familiarize yourself with the product This section includes A list of all of the features in the product A brief description of each feature The feature summary can help you determine which feature to use to solve a problem Read the feature descriptions to locate the correct component to use 12 Feature summary Activation protects you Activation protects you Product act
8. Symantec products Methods of technical support and customer service can vary by region For information on support offerings in your region check the appropriate Web site listed in the sections that follow If you received this product when you purchased your computer your computer manufacturer may be responsible for providing your support Customer service The Service amp Support Web site at http service symantec com tells you how to Subscribe to Symantec newsletters a Locate resellers and consultants in your area Replace defective CD ROMs and manuals Update your product registration Find out about orders returns or a rebate status Access Customer Service FAQs Post a question to a Customer Service representative Obtain product information literature or trialware 74 Service and support solutions Technical support For upgrade orders visit the Symantec Store at http www symantecstore com Technical support Symantec offers two technical support options for help with installing configuring or troubleshooting Symantec products Online Service and Support Connect to the Symantec Service amp Support Web site at http service symantec com select your user type and then select your product and version You can access hot topics Knowledge Base articles tutorials contact options and more You can also post a question to an online Technical Support representative PriorityCare tel
9. To obtain updates from the Symantec Web site 1 On the Internet go to securityresponse symantec com 2 Follow the links to obtain the type of update that you need Set LiveUpdate to Interactive or Express mode LiveUpdate runs in either Interactive or Express mode In Interactive mode the default LiveUpdate downloads a list of updates that are available for your Symantec products that are supported by LiveUpdate technology You can then choose which updates you want to install In Express mode LiveUpdate automatically installs all available updates for your Symantec products To set LiveUpdate to Interactive or Express mode 1 At the top of the main window click LiveUpdate 2 Inthe LiveUpdate welcome screen click Configure 3 In the LiveUpdate Configuration dialog box on the General tab select the mode that you want Your options are Interactive Mode Gives you the option of choosing which updates you want to install Express Mode Automatically installs all available updates Keeping current with LiveUpdate 53 Set LiveUpdate to Interactive or Express mode 4 Ifyou selected Express Mode select how you want to start checking for updates Your options are want to press the Gives you the option of start button to run cancelling the update LiveUpdate want LiveUpdate to Installs updates automatically start automatically whenever you start LiveUpdate 5 To have access to a Symantec self help Web sit
10. and vulnerability assessment products utilize updated vulnerability data these updates are collectively referred to as Content Updates You shall have the right to obtain Content Updates for any period for which You have purchased maintenance except for those Content Updates that Symantec elects to make available by separate paid subscription or for any period for which You have otherwise separately acquired the right to obtain Content Updates Symantec reserves the right to designate specified Content Updates as requiring purchase of a separate subscription at any time and without notice to You provided however that if You purchase maintenance hereunder that includes particular Content Updates on the date of purchase You will not have to pay an additional fee to continue receiving such Content Updates through the term of such maintenance even if Symantec designates such Content Updates as requiring separate purchase This License does not otherwise permit Licensee to obtain and use Content Updates 3 Product Installation and Required Activation There are technological measures in this Software that are designed to prevent unlicensed or illegal use of the Software You agree that Symantec may use these measures to protect Symantec against software piracy This Software may contain enforcement technology that limits the ability to install and uninstall the Software on a machine to not more than a
11. be free from defects for a period of sixty 60 days from the date of delivery of the Software to You Your sole remedy in the event of a breach of this warranty will be that Symantec will at its option replace any defective media returned to Symantec within the warranty period or refund the money You paid for the Software Symantec does not warrant that the Software will meet Your requirements or that operation of the Software will be uninterrupted or that the Software will be error free TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY 6 Disclaimer of Damages SOME STATES AND COUNTRIES INCLUDING MEMBER COUNTRIES OF THE EUROPEAN ECONOMIC AREA DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE BELOW LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU ies O TH APPL MAXIMUM EXTENT PERMITTED BY ABLE LAW AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE IN NO EVENT WILL SYMANTEC OR ITS LICENSORS BE LIABLE TO YOU FOR ANY SPECIAL CONSEQUENTIA
12. been placed in the Norton AntiSpam folder Displays the Norton AntiSpam main window Basics Activate your product Activate your product amp Product activation reduces software piracy and ensures hat you have received genuine Symantec software You must activate your product within 15 days of installing it or the product will stop working If you did not activate your product using the Configuration Wizard you will receive an Activation eeded alert every day until you activate the product You can activate your product from the Activation eeded alert or from the Activation option on the Help menu Activation should take just a few minutes To activate your product from the Activation Needed alert 1 Inthe alert click Activate Now 2 Click OK 3 Onthe Activation screen click Next 4 On the Activation Successful screen click Finish To activate your product from the Help menu 1 At the top of the main window click Help and Support gt Activation n the Activation screen click Next 2 0 3 On the Activation Successful screen click Finish 27 28 Basics Manage how Norton AntiSpam detects spam Manage how Norton AntiSpam detects Spam Norton AntiSpam begins filtering email as soon as it is installed If you are using a supported email program it will also be available from within that program after installation Adjust the email filter You can determine how strictly Norton AntiSpa
13. before adding it to the Ad Blocking list For example if the advertisement address is http www uninvutedads org annoying ads numberone gif you could change it to http www uninvitedads org annoying ads to block everything in the ads directory 8 Click Close 9 Click OK to close the Ad Blocking window 64 Blocking Internet advertisements Use text strings to identify ads to block or permit Use text strings to identify ads to block or permit You can control whether Ad Blocking displays specific ads by creating a list of text strings that identify individual ad banners Ad Blocking strings are sections of HTML addresses If any part of a file s address matches the text string Ad Blocking automatically blocks the file Ad Blocking provides a predefined Defaults Ad Blocking list that is used to determine which images should be blocked when displaying Web pages When Ad Blocking is enabled all Web pages are scanned for the HTML strings specified in the Defaults list Ad Blocking looks for the blocked strings within HTML tags that are used to present advertising The HTML structures that contain matching strings are removed from the page by Ad Blocking before the page appears in the Web browser Make sure that what you place in the Defaults block list isn t too general For example www by itself is not a good string to block because almost every URL includes www A string like www uninvitedads is more eff
14. may find ads that are not included on the default Ad Blocking list You can use the Ad Trashcan to add these to your personal list of blocked ads To use the Ad Trashcan 1 Open your Web browser and view the page containing the advertisement that you want to block 2 Open Norton AntiSpam 3 Inthe main window double click Ad Blocking 4 Inthe Ad Blocking window ensure that Enable Ad Blocking is checked Blocking Internet advertisements 63 Use the Ad Trashcan 5 Click Ad Trashcan The Ad Trashcan window appears T Ad Trashcan Microsoft Internet Explorer Netscape Navigator 1 Drag and drop a Web ad onto this 1 Right click an ad window 2 Select Copy Image Location i 3 Click this window Sean 4 Click Paste Ad Details To block the ad displayed in the Ad Details field click Add To block groups of ads from specific Web locations click Modify 6 With the windows arranged so that you can see both the advertisement and the Ad Trashcan window do one of the following If you are using Microsoft Internet Explorer drag the unwanted ad from the Web site to the Ad Blocking dialog box If you are using Netscape right click the advertisement then click Copy Image Location In the Ad Trashcan click Paste The address for the advertisement appears in the Ad Details line of the Ad Trashcan dialog box 7 Select one of the following s Add Block this address Modify Change the entry
15. printed documentation that accompanies the Software B sublicense rent or lease any portion of the Software reverse engineer decompile disassemble modify translate make any attempt to discover the source code of the Software or create derivative works from the Software C use the Software as part of a facility management timesharing service provider or service bureau arrangement D use a previous version or copy of the Software after You have received a disk replacement set or an upgraded version Upon upgrading the Software all copies of the prior version must be destroyed E use a later version of the Software than is provided herewith unless You have purchased upgrade insurance or have otherwise separately acquired the right to use such later version F use if You received the software distributed on media containing multiple Symantec products any Symantec software on the media for which You have not received a permission in a License Module G use the Software in any manner not authorized by this license nor H use the Software in any manner that contradicts any additional restrictions set forth below 2 Content Updates Certain Software utilize content that is updated from time to time including but not limited to the following Software antivirus software utilize updated virus definitions content filtering software utilize updated URL lists some firewall software utilize updated firewall rules
16. product you are using Norton AntiVirus Norton AntiVirus Professional Norton SystemWorks Norton SystemWorks Professional Symantec AntiVirus for Handhelds Annual Service Edition Norton Internet Security Norton Internet Security Professional Norton Personal Firewall Norton AntiSpam Users of Norton AntiVirus Norton SystemWorks and Symantec AntiVirus for Handhelds Annual Service Edition products receive virus protection updates which provide access to the latest virus signatures and other technology from Symantec In addition to the virus protection updates users of Norton Internet Security products also receive protection updates for Web filtering intrusion detection and Norton AntiSpam The Web filtering protection updates provide the latest lists of Web site addresses and Web site categories that are used to identify inappropriate Web content The intrusion detection updates provide the latest predefined firewall rules and updated lists of applications that access the Internet These lists are used to identify unauthorized access attempts to your computer Norton AntiSpam updates provide the latest spam definitions and updated lists of spam email characteristics These lists are used to identify unsolicited email Users of Norton Personal Firewall receive intrusion detection updates for the latest predefined firewall rules and updated lists of applications that access the Internet Users of Nor
17. which you are looking Use the following guidelines when searching the Symantec Web site Type a single word in lowercase letters to find all occurrences of the word including partial matches For example type install to find articles that include the word install installation installing and so on Type multiple words to find all occurrences of any of the words For example type virus definitions to find articles that include virus or definitions or both Type a phrase enclosed in quotation marks to find articles that include this exact phrase Type a plus sign in front of all of the search terms to retrieve documents containing all of the words For example Internet Security finds articles containing both words For an exact match type the search words in uppercase letters To search for multiple phrases enclose each phrase in quotation marks and use commas to separate the phrases For example purchase product MAC Norton SystemWorks searches for all three phrases and finds all articles that include any of these phrases Select the area of the Web site that you want to search 4 Click Search Troubleshooting 69 Troubleshoot Norton AntiSpam Troubleshoot Norton AntiSpam This information will help you solve the most frequently encountered problems with Norton AntiSpam Why do still receive spam Several factors make it difficult to completely eliminate spam For example different
18. 3 symantec Norton AntiSpam 204 User s Guide Norton AntiSpam User s Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement Documentation version 1 0 PN 10102586 Copyright Notice Copyright 2003 Symantec Corporation All Rights Reserved Any technical documentation that is made available by Symantec Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation NO WARRANTY The technical documentation is being delivered to you AS IS and Symantec Corporation makes no warranty as to its accuracy or use Any use of the technical documentation or the information contained therein is at the risk of the user Documentation may include technical or other inaccuracies or typographical errors Symantec reserves the right to make changes without prior notice No part of this publication may be copied without the express written permission of Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 Standard Template Library his product utilizes the Standard Template Library a C library of container classes algorithms and iterators Copyright 1996 1999 Silicon Graphics Computer Systems Inc Permission to use copy modify distribute and sell this software and its documentation for any purpose is hereby granted without fee rovided that the above copyright notice appears in all copies
19. 55 60 changing priority 60 creating 56 modifying 60 SSL Secure Sockets Layer and Norton AntiSpam 17 55 starting ad blocking 34 Norton AntiSpam 26 spam blocking 36 statistics 37 resetting 37 window 37 stopping ad blocking 34 spam blocking 36 subscription to product updates 54 summary of product features 11 Symantec Security Response newsletter 42 Web site 42 Symantec service and support Web site 67 Symantec Web sites 41 51 system requirements 15 Windows 2000 16 Index 89 system requirements 15 continued Windows 98 98SE Me 15 Windows XP 16 system tray icon 26 T Technical Support 41 73 training Norton AntiSpam 32 Trashcan See Ad Trashcan troubleshooting 67 Ad Blocking 71 Norton AntiSpam 69 U uninstalling Norton AntiSpam 24 updating from Symantec Web site 51 virus protection 51 User s Guide PDFs on CD 40 opening 41 V version number checking 25 wW Web filtering service 50 sites Symantec 41 51 67 Windows operating systems 15
20. CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE SYMANTEC CORPORATION AND OR ITS SUBSIDIARIES SYMANTEC IS WILLING TO LICENSE THE SOFTWARE TO YOU AS THE NDIVIDUAL THE COMPANY OR THE LEGAL TITY THAT WILL BE UTILIZING THE FTWARE REFERENCED BELOW AS YOU YOUR ONLY ON THE CONDITION THAT U ACCEPT ALL OF THE TERMS OF THIS ENSE AGREEMENT THIS IS A LEGAL AND FORCEABLE CONTRACT BETWEEN YOU SYMANTEC BY OPENING THIS KAGE BREAKING THE SEAL CLICKING ACCEPT OR YES BUTTON OR ERWISE INDICATING ASSE CTRONICALLY OR LOADING THE FTWARE YOU AGREE TO THE TERMS AND DITIONS OF THIS AGREEMENT IF YOU OT AGREE TO THESE TERMS AND DITIONS CLICK THE I DO NOT ACCEPT NO BUTTON OR OTHERWISE INDICATE FUSAL MAKE NO FURTHER USE OF THE FTWARE AND CONTACT SYMANTEC STOMER SERVICE FOR INFORMATION ON W TO OBTAIN A REFUND OF THE MONEY PAID FOR THE SOFTWARE LESS PPING HANDLING AND ANY LICABLE TAXES AT ANY TIME DURING SIXTY 60 DAY PERIOD FOLLOWING THE E OF PURCHASE aovo i Qnw gt mre Loum JT LEO E ii OdGOHUSOXOSXO ay FE MKTaARwDAOCAVAaLE SmylS is Shu 1 License The software and documentation that accompanies this license collectively the Software is the property of Symantec or its icensors and is protected by copyright law While Symantec continues to own the Softw
21. L INDIRECT OR SIMILAR DAMAGES INCLUDING ANY LOST PROFITS OR LOST DATA ARISING OUT OF THE USE OR NABILITY TO USE THE SOFTWARE EVEN IF SYMANTEC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Qm OT N NO CASE SHALL SYMANTEC S OR ITS LICENSORS LIABILITY EXCEED THE PURCHASE PRICE FOR THE SOFTWARE The disclaimers and limitations set forth above will apply regardless of whether You accept the Software 7 U S Government Restricted Rights RESTRICTED RIGHTS LEGEND All Symantec products and documentation are commercial in nature The software and software ocumentation are Commercial Items as that term is defined in 48 C F R section 2 101 consisting of Commercial Computer Software and Commercial Computer Software Documentation as such terms are defined in 48 C F R section 252 227 7014 a 5 and 48 C F R section 252 227 7014 a 1 and used in 48 C F R section 12 212 and 48 C F R section 227 7202 as applicable Consistent with 48 C F R section 12 212 48 C F R section 252 227 7015 48 C F R section 227 7202 through 227 7202 4 48 C F R section 52 227 14 and other relevant sections of the Code of Federal Regulations as applicable Symantec s computer software and computer software ocumentation are licensed to United States Government end users with only those rights as granted to all other end users according to the terms and conditions contained in this lice
22. Spam search Search for financing in Entire email C From Recipient Subject line Body text Step 2 of 4 Blocking unwanted email messages 59 Customize Norton AntiSpam 6 Select where in incoming email messages Norton AntiSpam should search for the text Your options are Entire email From sender s name Recipient Subject line Body text 7 Click Next Norton AntiSpam Spam Rules Custom Spam Rule How do you want Norton AntiSpam to classify email that contains these words Search for financing in body text Classify matching messages as Spam Not Spam Step 3 of 4 8 Under Classify matching messages as choose whether messages that include this text are spam or not spam 9 Click Next 10 Click Finish 11 Click OK to close the Spam Rules window Modify or delete a Norton AntiSpam entry if it is causing messages to be incorrectly classified 60 Blocking unwanted email messages Customize Norton AntiSpam To modify or delete a Norton AntiSpam entry 1 In the main window double click AntiSpam 2 Inthe Norton AntiSpam window click Spam Rules 3 Inthe Spam Rules window select the Norton AntiSpam entry with which you want to work 4 Do one of the following Click Edit to change the entry and follow the same steps as adding an entry Click Delete to delete the entry 5 Click OK to close the Spam Rules window Change the priority of a spam rule When Nor
23. WILLING TO LICENSE THE SOFTWARE TO YOU A THE INDIVIDUAL THE COMPANY OR THE LEGAL ENTITY THAT WILL BE UTILIZING THE SOFTWARE REFERENCED BELOW AS YOU OR YOUR ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS OF THIS LICENSE AGREEMENT THIS IS A LEGAL AND ENFORCEABLE CONTRACT BETWEEN YOU AND SYMANTEC BY OPENING THIS PACKAGE BREAKING THE SEAL CLICKING THE ACCEPT OR YES BUTTON OR OTHERWISE INDICATING ASSENT ELECTRONICALLY OR LOADING THE SOFTWARE YOU AGREE TO THE TRRMS ANN CONNITIONS OF THIS AGREFMENT TR YOTIDA I accept the License Agreement O I do not accept the License Agreement lt Back Next gt Cancel 4 Read the License Agreement then click I accept the License Agreement If you decline you cannot continue with the installation Installing Norton AntiSpam 19 Install Norton AntiSpam 5 Click Next Norton AntiSpam Setup Activation Enter your Norton AntiSpam Product Key Please enter your 24 digit product key exactly as printed Your product key can be found ona sticker that looks like this DO NOT LOSE THIS PRODUCT KEY You must use it when you install this software This product will stop working in 15 days if it is Not activated with the key below Please see insert for more details Product Key 2000 3000K 000 000 1000 200 worm 90000000001 This sticker is usually on the back of the CD sleeve B c D Se
24. age 29 Some legitimate email messages may contain elements that are characteristic of spam messages This may have caused Norton AntiSpam to incorrectly identify the message as spam Depending upon the filters you have created in your email program the message may be in your spam or trash folder To avoid losing email messages from this person add them to your Allowed list How do keep my protection updated To some degree Norton AntiSpam updates itself by learning from your outgoing email messages and other data However to receive up to date copies of Symantec spam definitions you must subscribe to this service You can then choose to have these definitions updated automatically Why do I need a subscription to spam definitions Though the product is self training local spam definitions are developed only by the criteria you input and from the sample of email messages you process Symantec spam definitions are developed from a much larger set of information and can prevent you from seeing many of the more common types of spam Why does so much spam include clusters of meaningless characters These and other unusual elements in spam are intended to confuse spam filters that look for keywords Troubleshooting 71 Troubleshoot Ad Blocking Troubleshoot Ad Blocking This information will help you solve the most frequently encountered problems with Ad Blocking Does Ad Blocking block all advertising on the curre
25. al space on the disk A protocol that requires a connection before information packets are transmitted A protocol that sends a transmission to a destination address on a network without establishing a connection A file that some Web servers put on your disk when you view pages from those servers Cookies store preferences create online shopping carts and identify repeat visitors A user or program that takes up all of the system resources by launching a multitude of requests leaving no resources and thereby denying service to other users A TCP IP protocol that assigns a temporary IP address to each device on a network DSL and cable routers use DHCP to allow multiple computers to share a single Internet connection A connection in which a computer calls a server and operates as a local workstation on the network Glossary 79 DNS Domain Name The naming system used on the Internet DNS System translates domain names such as www symantec com into IP addresses that computers understand such as 206 204 212 71 DNS server Domain A computer that maps domain names to IP addresses Name System When you visit www symantec com your computer server contacts a DNS server that translates the domain name into an IP address 206 204 212 71 domain The common Internet address for a single company or organization such as symantec com See also host name DOS window A method of accessing the MS DOS operating sy
26. allation you can do so at any time after installation You can import some or all of the addresses You can also add names to the Allowed list individually 30 Basics Manage how Norton AntiSpam detects spam To import your existing address book 1 Inthe main window double click Allowed List Norton AntiSpam General Allowed List Oi Blocked List Spam Rules Allowed List orton AntiSpam will not block email from these addresses ABCDEFGHIJKLMN O PRIORS TIU VWN Sort by Name Email Name a Aaron Yel Barry Whalen whale isp com Charles Rempel chuck isp com Eric Mira sweden anisp com Goldie Timms gtimms isp com Helen Mikelsson mikelssonfanisp com Jason Brewer i jbrever amp someisp com Kelli Fisher kfish isp com Marian Fragola jerome myisp com Peter Smith smithy anisp com Robert Thomas rt isp com Steve Drake herc isp com Tim Goldsmith tgoldsmith isp com Add m Delete Import Address Book 2 In the Allowed List window click Import Address Book 3 In the Import Address Book window uncheck any addresses that you do not want to add to your Allowed list Click OK 5 Click OK to close the Allowed List window Basics 31 Manage how Norton AntiSpam detects spam To add names to your allowed list 1 Inthe main window double click Allowed List 2 Inthe Allowed List window click Add Add Address to Allowed List x Firs
27. and that both that copyright notice and this permission notice appear in supporting documentation Silicon Graphics makes no representations about the suitability of this software for any purpose It is provided as is without express or implied warranty Copyright 1994 Hewlett Packard Company Permission to use copy modify distribute and sell this software and its documentation for any purpose is hereby granted without fee rovided that the above copyright notice appears in all copies and that both that copyright notice and this permission notice appear in supporting documentation Hewlett Packard Company makes no representations about the suitability of this software for any purpose t is provided as is without express or implied warranty Trademarks Symantec the Symantec logo Norton AntiSpam and LiveUpdate are U S registered trademarks of Symantec Corporation Microsoft MS DOS MSN Windows and the Windows logo are registered trademarks of Microsoft Corporation AOL and CompuServe are registered trademarks of America Online Inc Pentium is a registered trademark of Intel Corporation Other product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged Printed in the United States of America 10 9 8 7 6 5 43 2 1 Symantec License and Warranty Norton Antispam MPORTANT PLEASE READ THE TERMS AND
28. are You will have certain rights to use the Software after Your acceptance of this license This icense governs any releases revisions or enhancements to the Software that Symantec may furnish to You Except as may be modified y a Symantec license certificate license coupon or license key each a License Module that accompanies precedes or ollows this license Your rights and obligations with respect to the use of this Software are as ollows You may A use one copy of the Software on a single computer Ifa License Module accompanies precedes or follows this license You may make the number of copies of the Software licensed to You by Symantec as provided in Your License Module Your License Module shall constitute proof of Your right to make such copies B make one copy of the Software for archival purposes or copy the Software onto the hard disk of Your computer and retain the original for archival purposes C use the Software on a network provided that You have a licensed copy of the Software for each computer that can access the Software over that network D after written notice to Symantec transfer the Software on a permanent basis to another person or entity provided that You retain no copies of the Software and the transferee agrees to the terms of this license and E use the Software in accordance with any additional permitted uses set forth below You may not A copy the
29. ation Software and documentation is delivered Ex Works California U S A or Dublin Ireland respectively ICC INCOTERMS 2000 This Agreement may only be modified y a License Module that accompanies this icense or by a written document that has been signed by both You and Symantec Should You have any questions concerning this Agreement or if You desire to contact Symantec for any reason please write to i Symantec Customer Service 555 International Way Springfield OR 97477 U S A ii Symantec Authorized Service Center Postbus 1029 3600 BA Maarssen The Netherlands or iii Symantec Customer Service 1 Julius Ave North Ryde NSW 2113 Australia This Software utilizes the Standard Template Library a C library of container classes algorithms and iterators Copyright 1996 1999 Silicon Graphics Computer Systems Inc Copyright 1994 Hewlett Packard Company Chapter 1 Chapter 2 Chapter 3 Feature summary Activation protects yol 12 Whentoactivateyourproduct 12 Locate the product key Norton AntiSpam features wc Installing Norton AntiSpam Systemi requirements Supported email programs Before installation Prepare your Computer InstallNortonAntiSpam If the opening screen does not appeat 21 After instalation e
30. crypted email connections Norton AntiSpam does not support email connections using Secure Sockets Layer Secure Sockets Layer SSL is a Netscape protocol designed to provide secure communications on the Internet If you use an SSL connection to access your email you are not protected by Norton AntiSpam Before installation Before you install Norton AntiSpam prepare your computer Prepare your computer Close all other Windows programs before installing Norton AntiSpam Other active programs may interfere with the installation and reduce your protection Install Norton AntiSpam You can install Norton AntiSpam from a CD or from a file you downloaded To install Norton AntiSpam 1 Doone of the following If you are installing from a CD insert the CD into the CD ROM drive If you downloaded your copy of Norton AntiSpam double click the file you downloaded then click Install See Ifthe opening 2 Inthe Norton AntiSpam window click Install Norton screen does not AntiSpam appear on page 21 18 Installing Norton AntiSpam Install Norton AntiSpam 3 Click Next Norton AntiSpam Setup License Agreement You must accept the license below before you install Norton AntiSpam SYMANTEC SOFTWARE LICENSE AGREEMENT Norton AntiSpam IMPORTANT PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE SYMANTEC CORPORATION AND ORITS SUBSIDIARIES SYMANTEC IS
31. dates recommended 48 Options Set Norton AntiSpam options Keeping current with LiveUpdate Symantec products depend on current information to protect your computer from newly discovered threats Symantec makes this information available to you through LiveUpdate Using your Internet connection LiveUpdate obtains program updates and protection updates for your computer Your normal Internet access fees apply when you use LiveUpdate 0 If your computer uses Windows 2000 XP you must have Administrator access privileges to run LiveUpdate About program updates Program updates are minor improvements to your installed product These differ from product upgrades which are newer versions of entire products Program updates that have self installers to replace existing software code are called patches Patches are usually created to extend operating system or hardware compatibility adjust a performance issue or fix bugs LiveUpdate automates the process of obtaining and installing program updates It locates and obtains files from an Internet site installs them and then deletes the leftover files from your computer 50 Keeping current with LiveUpdate About protection updates About protection updates Protection updates are files that are available from Symantec that keep your Symantec products up to date with the latest anti threat technology The protection updates you receive depend on which
32. e When to 6 In the text boxes type the product key for activation activate your product on page 12 20 Installing Norton AntiSpam Install Norton AntiSpam 7 Click Next Norton AntiSpam Setup Select the destination folder Choose where you want to install Norton AntiSpam This setup program will install Norton AntiSpam in the folder shown below If you want to install Norton AntiSpam in a different folder click Browse and select the folder you want to use Destination Folder im gt 1 Program Files Norton AntiSpa Browse lt Back Next gt Cancel 8 Click Browse to select a folder into which you want to install Norton AntiSpam if it is other than the default location Installing Norton AntiSpam 21 Install Norton AntiSpam 9 Click Next Norton AntiSpam Setup To begin the installation click Next To change the installation information click Back To exit the installation click Cancel Norton AntiSpam files will be installed to D Program Files Norton AntiSpam Shared Symantec files will be installed to D Program Files Symantec D Program Files Common Files Symantec Shared 10 Confirm the installation location then click Next to install Norton AntiSpam Depending on your computer system speed installation can take a few minutes 11 After Norton AntiSpam is installed read the readme text then click Next 12 Do one of the following To restart your c
33. e in the event that an error occurs while using LiveUpdate check Enable Enhanced Error Support 6 Click OK Turn off Express mode Once you have set LiveUpdate to run in Express mode you can no longer access the LiveUpdate Configuration dialog box directly from LiveUpdate You must use the Symantec LiveUpdate control panel To turn off Express mode 1 On the Windows taskbar click Start gt Settings gt Control Panel 2 In the Control Panel window double click Symantec LiveUpdate 3 In the LiveUpdate Configuration dialog box on the General tab click Interactive Mode 4 Click OK 54 Keeping current with LiveUpdate About your subscription About your subscription See About protection updates on page 50 Your Symantec product includes a complimentary limited time subscription to protection updates that are used by your product When the subscription is due to expire you are prompted to renew your subscription If you do not renew your subscription you can still use LiveUpdate to obtain program updates However you cannot obtain protection updates through LiveUpdate or from the Symantec Web site and will not be protected against newly discovered threats Also whenever you use LiveUpdate you will receive a warning that your subscription has expired Follow the on screen instructions to complete your subscription renewal Blocking unwanted email messages See Manage how Norton AntiSpam detects s
34. ec com and select your region under Global Service and Support 76 Service and support solutions Worldwide service and support Service and support offices North America Symantec Corporation 555 International Way Springfield OR 97477 U S A Australia and New Zealand Symantec Australia Level 2 1 Julius Avenue North Ryde NSW 2113 Sydney Australia Europe Middle East and Africa Symantec Authorized Service Center Postbus 1029 3600 BA Maarssen The Netherlands Latin America Symantec Brasil Market Place Tower Av Dr Chucri Zaidan 920 12 andar S o Paulo SP CEP 04583 904 Brasil SA June3 2003 http www symantec com http www symantec com region reg_ap 61 2 8879 1000 Fax 61 2 8879 1001 http www symantec com region reg_eu 353 1 811 8032 Portuguese http www service symantec com br Spanish http www service symantec com mx Brazil 55 11 5189 6300 Mexico 52 55 5322 3681 Mexico DF 01 800 711 8443 Interior Argentina 54 11 5382 3802 Glossary access privileges ActiveSync ActiveX alert alias AppleTalk attack signature beam The types of operations that a user can perform on a system resource For example a user can have the ability to access a certain directory and open modify or delete its contents The synchronization software for Microsoft Windows based Pocket PCs A method of embedding interactive programs i
35. ective because it only blocks graphics from the uninvitedads domain without affecting other sites How to identify Ad Blocking strings The way that you define Ad Blocking strings affects how restrictive or unrestrictive Ad Blocking is when filtering data For example if you add the string uninvitedads com to the Defaults block list you block everything in the uninvitedads com domain If you are more specific and add the string nifty images image7 gif to the site specific block list maintained for www uninvitedads com you block only that particular image Blocking all images on a particular site may make that site unusable A good compromise is to block only the directories that contain ads For example if Blocking Internet advertisements 65 Use text strings to identify ads to block or permit www uninvitedads com stores its ads in nifty_images and its navigational images in useful_images you could block www uninvited com nifty_images without seriously impeding your ability to use the site You can also create permit strings that allow Web sites to display images that match the string This allows you to override the blocking effect of any string in the Defaults block list for individual sites Permit rules take precedence over Block rules on any site Add an Ad Blocking string You can add strings to the Ad Blocking list for all sites or for individual sites To add an Ad Blocking string 1 Inthe main window d
36. ephone support This fee based in most areas telephone support is available to all registered customers Find the phone number for your product at the Service amp Support Web site You ll be led through the online options first and then to the telephone contact options Support for old and discontinued versions When Symantec announces that a product will no longer be marketed or sold telephone support is discontinued 60 days later Technical information may still be available through the Service amp Support Web site at http service symantec com Subscription policy If your Symantec product includes virus firewall or Web content protection you may be entitled to receive updates via LiveUpdate Subscription length varies by Symantec product After your initial subscription ends you must renew it before you can update your virus firewall or Web Service and support solutions 75 Worldwide service and support content protection Without these updates you will be vulnerable to attacks When you run LiveUpdate near the end of your subscription period you are prompted to subscribe for a nominal charge Simply follow the instructions on the screen Worldwide service and support Technical support and customer service solutions vary by country For Symantec and International Partner locations outside of the United States contact one of the service and support offices listed below or connect to http service symant
37. ets include the port number to help recipient computers decide which program should handle the data PPP Point to Point A protocol for communication between two Protocol computers using a dial up connection PPP provides error checking features protocol A set of rules governing the communication and transfer of data between computers Examples of protocols include HTTP and FTP proxy A computer or program that redirects incoming and outgoing traffic between computers or networks Proxies are often used to protect computers and networks from outside threats registry A category of data stored in the Windows registry that describes user preferences hardware settings and other configuration information Registry data is accessed using registry keys removable media Disks that can be removed as opposed to those that cannot Some examples of removable media are floppy disks CDs DVDs and Zip disks router A device that forwards information between computers and networks Routers are used to manage the paths that data takes over a network Many cable and DSL modems include routers script A program written in a scripting language such as VBScript or JavaScript that consists of a set of instructions that can run without user interaction service General term for the process of offering information access to other computers Common services include Web service and FTP service Computers offering services are called servers
38. extension such as txt or jpeg The program that manages your Macintosh disk and file activity and display Parameters that define how a firewall reacts to specific data or network communications A firewall rule usually contains a data pattern and an action to take if the pattern is found When the data that makes up a file is stored in noncontiguous clusters across a disk A fragmented file takes longer to read from the disk than an unfragmented file An IP packet that has been split into parts Packets are fragmented if they exceed a network s maximum packet size but malicious users also fragment them to hide Internet attacks An application protocol used for transferring files between computers over TCP IP networks such as the Internet A file attribute that makes files harder to access and more difficult to delete than other files It also prevents them from appearing in a DOS or Windows directory list The name by which most users refer to a Web site For example www symantec com is the host name for the Symantec Web site Host names are translated to IP addresses by the DNS HotSync HTML Hypertext Markup Language ICMP Internet Control Message Protocol IGMP Internet Group Management Protocol IMAP Internet Message Access Protocol version 4 infrared IR port IP Internet Protocol IP address Internet Protocol address ISP Internet service provider Java Glossary 81
39. ffects the statistics To reset information in the Statistics window 1 Inthe main window click Statistics 2 In the Statistics window click Clear Statistics View Norton AntiSpam logs Norton AntiSpam contains detailed information about the actions the program has taken to protect you from unwanted online content 38 Basics View Norton AntiSpam logs To view Norton AntiSpam logs 1 2 3 In the main window click Statistics In the Statistics window click Log Viewer In the left pane of the Log Viewer click a log s title to view its contents Basics 39 For more information For more information The product documentation provides glossary terms online Help a Readme file the User s Guide in PDF format and links to the Knowledge Base on the Symantec Web site Look up glossary terms Technical terms that are italicized in the User s Guide are defined in the glossary which is available in both the User s Guide PDF and Help In both locations clicking a glossary term takes you to its definition Use online Help Help is available throughout your Symantec product Help buttons or links to more information provide information that is specific to the task that you are completing The Help menu provides a comprehensive guide to all of the product features and tasks that you can complete To use online Help 1 At the top of the main window click Help amp Support gt Norton AntiSpam
40. finite number of times for a finite number of machines This License and the Software containing enforcement technology require activation as further set forth during installation and in the Documentation The Software will only operate for a finite period of time prior to Software activation by You During activation You will provide Your unique product key accompanying the Software and PC configuration in the form of an alphanumeric code over the Internet to verify the authenticity of the Software If You do not complete the activation within the finite period of time set forth in the Documentation or as prompted by the Software the Software will cease to function until activation is complete which will restore Software functionality In the event You are not able to activate the Software You may contact Symantec Customer Support at the URL or and telephone number provided by Symantec during activation or as may be set forth in the Documentation 4 Sixty 60 Day Money Back Guarantee If You are the original licensee of this copy of the Software and are not completely satisfied with it for any reason please contact Symantec Customer Service for a refund of the money You paid for the Software less shipping handling and any applicable taxes at any time during the sixty 60 day period following the date of purchase 5 Limited Warranty Symantec warrants that the media on which the Software is distributed will
41. g minimum requirements Operating System Requirements Windows 98 98SE 58 155 MHz or higher processor Me 32 MB of RAM 70 MB of available hard disk space CD ROM or DVD ROM drive 5 Internet Explorer 5 01 with Service Pack 2 or later 5 5 recommended 16 Installing Norton AntiSpam System requirements Windows 2000 Professional Edition Windows XP Professional Home Edition 155 MHz or higher processor 64 MB of RAM 70 MB of available hard disk space CD ROM or DVD ROM drive Internet Explorer 5 01 with Service Pack 2 or later 5 5 recommended 300 MHZ or higher processor 128 MB of RAM 70 MB of available hard disk space CD ROM or DVD ROM drive Internet Explorer 5 01 with Service Pack 2 or later 5 5 recommended Supported email programs Norton AntiSpam fully integrates with Microsoft Outlook 2000 XP 2003 Microsoft Outlook Express 5 5 and later and Eudora 5 0 and later providing a Norton AntiSpam toolbar for those programs It is also compatible with most POP3 compatible email programs including Netscape Messenger 4 X and Netscape Mail 6 0 P Scanning of Hotmail email is supported if you are using Hotmail with Microsoft Outlook XP 2003 Email scanning does not support the following email clients and protocols IMAP AOL POP3s that use SSL Secure Sockets Layer Web based email such as Yahoo Lotus Notes Installing Norton AntiSpam 17 Before installation About en
42. ied import Imports lists of addresses from supported email of addresses programs Allows all or selected addresses to be imported See Identify authorized senders on page 29 Self training Uses outgoing mail to refine spam definition See Teach Norton AntiSpam your email preferences on page 32 14 Feature summary Norton AntiSpam features Custom spam rules Lets you identify email addresses and text that should and should not be filtered See Customize Norton AntiSpam on page 56 Ad blocking Blocks ads based on user defined criteria See Blocking Internet advertisements on page 61 Popup blocking Blocks pop up windows based on user defined criteria See Enable or disable Popup Window Blocking on page 35 Live update of Updates copies of Symantec spam definition files spam definitions automatically subscription required See Keeping current with LiveUpdate on page 49 Installing Norton AntiSpam Before installing Norton AntiSpam take a moment to review the system requirements System requirements To use Norton AntiSpam your computer must have one of the following Windows operating systems installed Windows 98 98SE Me Windows 2000 Professional Windows XP Professional Home Edition Installation of Norton AntiSpam is not supported on Windows 95 NT 4 0 Macintosh Linux or server versions of Windows 2000 XP computers Your computer must also meet the followin
43. ing the rest of the Web page intact Sometimes you may want to view ads that have been blocked In this case you can temporarily disable Ad Blocking To enable or disable Ad Blocking 1 Inthe main window double click Ad Blocking Ad Blocking Ad Blocking Ad Blocking helps eliminate unwanted ad banners and pop up ads on Web pages M Turn on Ad Blocking Turn on Popup Window Blocking Ad Trashcan Advanced The Ad Trashcan lets you remove ads from Web pages and create new Ad Blocking rules Configure Ad Blocking for individual Web sites 2 Inthe Ad Blocking window check or uncheck Turn on Ad Blocking 3 Click OK Basics 35 Manage advertising filters Enable or disable Popup Window Blocking Pop up and pop under ads are secondary windows that Web sites open when you visit or leave the sites Pop ups appear on top of the current window while pop unders appear behind the current window When Popup Window Blocking is enabled Ad Blocking automatically blocks the programming code Web sites use to open secondary windows without your knowledge Sites that open secondary windows when you click a link or perform other actions are not affected In some cases you may want to view pop up windows on a site In this case you can temporarily disable Popup Window Blocking To enable or disable Popup Window Blocking 1 Inthe main window double click Ad Blocking 2 In the Ad Blocking wi
44. ivation is a technology that protects users from pirated or counterfeit software by limiting use of a product to those users who have acquired the product legitimately Product activation requires a unique product key for each installation of a product You must activate the product within 15 days of installing it Product activation is completely separate from registration Your activation information and registration information reside on separate servers with no link between the different sets of data When to activate your product During installation you are asked to enter a product key After you have installed the product activate it by sending the product key to the Symantec servers You can activate your product by clicking Activate Now in the Configuration Wizard that runs immediately after installation If you choose not to activate at that time you will receive alerts that will remind you to activate the product You can click Activate Now in the alerts to activate the product Activation should take just a few minutes db If you do not activate the product within 15 days of installing it the product will stop working You can activate it after the 15 days have elapsed but you will not be protected until you do Locate the product key The product key can most frequently be found on a sticker on your CD sleeve If it is not there then it will be on an insert in your product package If you have purchased the product
45. lalem aldi 22 UsethelnformationVWizard 22 If you need to uninstall Norton AntiSpam 24 Basics Checktheversionnumber Start Norton AntiSpam Use your email program toolbar Act vateyourproduct Manage how Norton AntiSpam detects spam 28 Adjusttheemailfilter 28 Identifyauthorizedsenders 29 Identify senders of spam email messages 31 Teach Norton AntiSpam your email yokuz al alna Si EE SERE MENE MELE EE ERSE 32 8 Contents Chapter 4 Chapter 5 Chapter 6 Manage advertising filters 34 Enable ordisableAdBlocking 34 Enable or disable Popup Window BIOCKIN GE siker seni ei seksi si 35 TurmoffNortonAntiSpam 36 MonitorNortonAntiSpam 37 ViewthesStatisticswindoW 37 Reset information in the StatisticswindW 37 View Norton AntiSpam logs 37 For more information 39 lookupglossaryterms 39 UseonlineHelp eemememenn 39 Readme file Accessthel sersGuidePDF 40 Symantec productsontheWeb 41 Subscribe to the Symantec Security Response
46. les Norton AntiSpam General Allowed List Blocked List Spam Rules Spam Rules More Info Spam rules let you determine whether emails containing specific words and phrases are valid email or spam Rule Summaries entire email Cl y matching Search for adult in sender Classify matching messages as spam Search for financing in body Classify matching messages as not spam Search for xxx in recipient Classify matching messages as spam 1 Move Down New Edit Delete Tip Rules are processed in the order they appear in this list so put your most important rules at the top of the list If a message matches a rule Norton AntiSpam applies the rule and moves to the next message 58 Blocking unwanted email messages Customize Norton AntiSpam 3 Inthe Spam Rules window click New Norton AntiSpam Spam Rules Custom Spam Rule What word or phrase should Norton AntiSpam search for when it scans your incoming email Search for Keywords financing Examples XXX make money fast mortgage Tip Norton AntiSpam ignores punctuation and capitalization The word mortgage will also match Mortgage MORTGAGE M O R T G A G E m o rt g a g e Step 1 of 4 EE es 4 In the Search for text box type an address or a text string 5 Click Next Norton AntiSpam Spam Rules Custom Spam Rule Which part of the email should Norton Anti
47. m filters your email Adjust the Norton AntiSpam parameters from the main window To adjust the email filter 1 In the main window double click AntiSpam Norton AntiSpam General Allowed List Blocked List Spam Rules General More Info Norton AntiSpam helps eliminate unwanted email before you see it Turn on Norton AntiSpam Move the slider to set the Norton AntiSpam level Medium recommended e Moderate filtering e More spam is correctly identified ip Likely to identify some personal email as spam Default Level 2 Inthe General window ensure that Turn on Norton AntiSpam is checked Basics 29 Manage how Norton AntiSpam detects spam See Turn off 3 Use the Norton AntiSpam slider to control how Norton Norton AntiSpam AntiSpam filters email Your options are on page 36 High Maximum filtering Most spam is correctly identified More likely to identify personal email messages as spam Medium Moderate filtering More spam is recommended correctly identified Likely to identify some personal email messages as spam Low Light filtering Some spam is correctly identified Rarely identifies personal email messages as spam 4 Click OK Identify authorized senders To tell Norton AntiSpam that you want to receive email from a given address add it to the Allowed list If you did not import your email address book to your Allowed list during inst
48. m your email preferences Norton AntiSpam s filtering engine attempts to identify spam automatically by using your outgoing email to determine your usual email correspondents Over time you can train Norton AntiSpam to reflect your personal preferences for receiving email more precisely See About Email options on page 46 Basics 33 Manage how Norton AntiSpam detects spam To train the filtering engine 1 2 4 Start your email program Select each item that should have been marked as spam Using the buttons added to your email program by Norton AntiSpam click This is Spam If you have set your options to ask before adding senders to the Blocked List answer the prompt accordingly Open the Norton AntiSpam folder Select each item that should not have been marked as spam Using the buttons added to your email program by Norton AntiSpam click This is not Spam If you have set your options to ask before adding senders to the Allowed List answer the prompt accordingly Close your email program 34 Basics Manage advertising filters Manage advertising filters Ad Blocking can block several kinds of ads that appear on Web sites while you are browsing the Internet Enable or disable Ad Blocking Ad Blocking compares the addresses of ads that are being downloaded by your browser with its own list of ads to block If it finds a match it removes the ad so that it does not appear in your browser leav
49. matically 24 Installing Norton Antispam If you need to uninstall Norton AntiSpam If you need to uninstall Norton AntiSpam If you need to remove Norton AntiSpam from your computer you can use the Add Remove Programs option in the Windows Control Panel or the Uninstall Norton AntiSpam option on the Windows Start menu During uninstallation Windows may indicate that it is installing software This is a standard Microsoft installation message and can be disregarded To uninstall Norton AntiSpam from the Windows Control Panel 1 Doone of the following On the Windows taskbar click Start gt Settings gt Control Panel On the Windows XP taskbar click Start gt Control Panel 2 Inthe Control Panel double click Add Remove Programs 3 In the list of currently installed programs click Norton AntiSpam 4 Do one of the following In Windows 2000 Me click Remove In Windows 98 click Add Remove In Windows XP click Change 5 Click Yes to confirm that you want to uninstall the product 6 Click Finish 7 Inthe Installer Information dialog box click Yes to restart your computer 8 Inthe Application Maintenance window click Remove Basics include general information about how to Work with your Symantec product Keep your computer protected Customize options Monitor protection activities Access more information Check the version number You can check the version number of your product on
50. ndow check or uncheck Turn on Popup Window Blocking 3 Click OK 36 Basics Turn off Norton AntiSpam Turn off Norton AntiSpam By default Norton AntiSpam remains active once it is installed If for any reason you want to temporarily disable it you can turn it off from within the program itself To turn off Norton AntiSpam 1 In the main window click AntiSpam 2 On the right side of the main window click Turn Off To turn on Norton AntiSpam 1 Inthe main window click AntiSpam 2 On the right side of the main window click Turn On Basics 37 Monitor Norton AntiSpam Monitor Norton AntiSpam Norton AntiSpam maintains records of every action that the program takes You should periodically review this information to spot potential problems There are three sources of Norton AntiSpam information Status amp Settings Basic information about which protection features are window active Statistics window Information about recent activity Event Log Internet activities and any actions Norton AntiSpam has taken View the Statistics window The Statistics window provides a quick way to check the number of email messages that Norton AntiSpam has blocked and the proportion of good email messages to spam To view the Statistics window In the main window click Statistics Reset information in the Statistics window You can clear the statistics manually This helps you see if a configuration change a
51. newsletter 42 Options SetNortonAntiSpamoptions 44 AboutAdvancedoptions 45 AboutEmailoptions 46 AboutliveUpdateoptions 47 Keeping current with LiveUpdate About program Updates 49 About protection Updates 50 Obtain updates using LiveUpdate 51 Whenyoushouldupdate If you can t use LiveUpdate Set LiveUpdate to Interactive or Express mode 52 Turn Off Express MOE 53 About your subscription 54 Blocking unwanted email messages Create spam filters evimizi silinen sesde danis 55 Customize Norton AntiSpam sesler elele ami 56 Change the priority of a spam rule 60 Chapter 7 Chapter 8 Contents Blocking Internet advertisements How Ad Blocking works l Blockbydimensions 61 Block by location xb cescssasssesecadesassysasceaseasinssesesaczoss 61 Use the Ad Trashcan nesini 62 Use text strings to identify ads to block or permit How to identify Ad Blocking strings AddanAdBlockingstring Modify or remove an Ad Blocking string 66 Troubleshooting
52. nging rule priority 60 email 28 identifying email senders 29 31 training 32 unsupported email programs 56 with text strings 55 60 64 65 G glossary 39 H Help online 39 window and dialog box 40 icon in notification area 26 Information Wizard features 22 how to use 22 installing Norton AntiSpam 15 Interactive mode for LiveUpdate 52 Internet Knowledge Base articles 67 Symantec service and support Web site 67 Symantec Web sites 41 Intrusion Detection service 50 updates 50 italicized terms 39 L LiveUpdate Interactive and Express modes 52 procedure 51 Log Viewer 37 logs 37 newsletters 42 Norton AntiSpam 55 Allowed and Blocked lists 13 and SSL 17 55 creating filters 55 56 customizing 56 enabling and disabling 28 features 13 modify entry 60 troubleshooting 69 notification area icon 26 0 online Help 39 operating systems 15 Options accessing 44 Advanced 45 email 46 LiveUpdate 47 options 43 Pp Popup Window Blocking about 14 enabling and disabling 35 troubleshooting 71 problems troubleshooting Norton AntiSpam 69 product key 12 program patches 49 updates 49 protection downloading from Symantec Web site 51 protection updates defined 50 R Readme file 40 register your software 22 removing Ad Blocking strings 66 Norton AntiSpam from your computer 24 spam rules 60 required computer configuration 15 reset training data 45 S Service and Support 73 spam blocking 56 filters
53. nse agreement Manufacturer is Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 8 Export Regulation The Software and its related documentation including technical data may not be exported or re exported in violation of the U S Export Administration Act its implementing laws and regulations the laws and regulations of other U S agencies or the export and import laws of he jurisdiction in which the Software was obtained Export to any individual entity or country specifically designated by applicable aw is strictly prohibited 9 General f You are located in North America or Latin America this Agreement will be governed by he laws of the State of California United States of America Otherwise this Agreement will be governed by the laws of England and Wales This Agreement and any related License Module is the entire agreement between You and Symantec relating to the Software and i supersedes all prior or contemporaneous oral or written communications proposals and representations with respect to its subject matter and ii prevails over any conflicting or additional terms of any quote order acknowledgment or similar communications etween the parties This Agreement shall erminate upon Your breach of any term contained herein and You shall cease use of and destroy all copies of the Software The disclaimers of warranties and damages and imitations on liability shall survive ermin
54. nt page Ads that are integrated with standard content for instance text statements will not be blocked Will Popup Window Blocking block all pop ups or only pop up ads Ad Blocking blocks all pop ups that are started automatically during a Web page load If a site uses pop ups for special alerts or additional information you might want to disable Popup Window Blocking while viewing that site Are there security issues associated with advertisements While clicking on an ad should only display more information or direct you to another site some advertisers will use ads to entice you into installing new functionality on your system These may range from adding new menus to installing spyware You should be especially wary of ads that invite you to install novelty cursors or other entertaining add ons These frequently include user agreements that require you to allow companies to track your browsing or to provide them with personal information among other things Such clauses are typically hidden deep in the text where many users will not bother to read them 72 Troubleshooting Troubleshoot Ad Blocking Service and support solutions The Service amp Support Web site at http service symantec com supports Symantec products Customer Service helps with nontechnical issues such as orders upgrades replacements and rebates Technical Support helps with technical issues such as installing configuring or troubleshooting
55. nto Web pages The programs which are called controls run when you view the page A message that appears to signal that an error has occurred or that there is a task that requires immediate attention such as a system crash or a Virus Alert A shortcut icon that points to an original object such as a file folder or disk A protocol that is used by some network devices such as printers and servers to communicate A data pattern that is characteristic of an Internet attack Intrusion Detection uses attack signatures to distinguish attacks from legitimate traffic To transfer certain programs and data between two handheld devices using built in infrared technology 78 Glossary boot record bootable disk cache cache file compressed file connection based protocol connectionless protocol cookie denial of service attack DHCP Dynamic Host Configuration Protocol dial up A sector at the start of a disk that describes the disk sector size cluster size and so on On startup disks the boot record also has a program that loads the operating system A disk that can be used to start a computer A location on your disk in which data is stored for reuse A Web browser cache stores Web pages and files such as graphics as you view them A file that is used to improve the performance of Windows A file whose content has been made smaller so that the resulting data occupies less physic
56. older If your email program includes the ability to direct email messages to selected folders set the program to sort all messages marked with Norton AntiSpam into this folder and periodically review the messages before deleting them Consult your email program s documentation for more information about creating folders To create spam filters for unsupported email programs 1 Start the email program 2 Create a new folder in which suspect email messages will be stored 3 Select the rules function 4 As the search criteria type Norton AntiSpam 5 Indicate the message s subject line as the part of the email message to search for this criteria 6 Indicate that email messages that meet the search criteria should be moved to the suspect mail folder 7 Click OK These steps describe the general process The specific steps will vary in each email program Customize Norton AntiSpam Customize your protection by identifying email addresses and particular text strings that should and should not be filtered When Norton AntiSpam encounters a message containing one of these addresses or text strings it immediately categorizes the message based on your settings This helps ensure that messages from trusted senders do not get marked as spam Blocking unwanted email messages 57 Customize Norton AntiSpam To add a new Norton AntiSpam entry 1 In the main window double click AntiSpam 2 Inthe Norton AntiSpam window click Spam Ru
57. omputer now click Restart now recommended To restart your computer later click Restart later Your computer is not protected until you restart 13 Click Finish If the opening screen does not appear Sometimes a computer s CD ROM drive does not automatically run a CD 22 Installing Norton Antispam After installation To start the installation from the CD 1 On your desktop double click My Computer 2 Inthe My Computer window double click the icon for your CD ROM drive 3 In the list of files double click Cdstart exe After installation After Norton AntiSpam is installed and you have restarted your computer the Information Wizard appears Use the Information Wizard The Information Wizard lets you activate your copy of Norton AntiSpam get information about your Norton AntiSpam subscription select post installation tasks to be done automatically and review your Norton AntiSpam settings db If you choose not to register the software using the Information Wizard or if registration fails for some reason you can register by using the Product Registration option on the Help menu or by using the Symantec Web site at www symantec com On the Web site go to the Products page for the registration link To use the Information Wizard 1 Inthe welcome window click Next 2 Ifyou purchased your computer with Norton AntiSpam already installed you must accept the license agreement in order to use Norton AntiSpam
58. on DVD look for the sticker on your DVD package If you have downloaded the product from the Symantec Store the product key is stored on your computer as part of the download process Feature summary 13 Norton AntiSpam features Norton AntiSpam features As email becomes more popular many users are receiving an increasing amount of the unsolicited commercial email messages known as spam Not only does spam make it difficult to identify valid email messages some spam contains offensive messages and images Also many Web sites are using more aggressive techniques to draw attention to the ads on their pages Some have begun using larger more prominent ads while others rely on ad windows that appear when you enter or leave the site Along with increasing the amount of time that it takes to display Web pages some ads contain offensive content cause software conflicts or use HTML tricks to open additional browser windows Norton AntiSpam incorporates several powerful features to reduce your exposure to unwanted online content Automatic Automatically creates a toolbar in supported email integration with programs email programs See Use your email program toolbar on page 26 Allowed and m Uses user defined address list to expedite scanning Blocked lists of email Accepts all mail from Allowed list Treats all mail from Blocked list as spam See Manage how Norton AntiSpam detects spam on page 28 Simplif
59. onse page of the Symantec Web site from which you can update your protection and read the latest information about antithreat technology More Symantec Takes you to the Symantec Store solutions Web site from which you can get product information on every Symantec product To access the Symantec Web site in your browser On the Internet go to www symantec com Subscribe to the Symantec Security Response newsletter Fach month Symantec publishes a free electronic newsletter that is focused on the needs of Internet security customers It discusses the latest antivirus technology produced by Symantec Security Response common viruses trends in virus workings virus outbreak warnings and special virus definitions releases To subscribe to the Symantec Security Response newsletter 1 On the Internet go to securityresponse symantec com On the security response Web page scroll down to the reference area of the page then click Newsletter On the security response newsletter Web page select the language in which you want to receive the newsletter On the subscribe Web page type the information requested then click Subscribe The default settings for this product provide complete protection for your computer However you may want to adjust them to optimize system performance or disable options that do not apply You can change the product s settings to fit your work environment If you are using Windo
60. ouble click Ad Blocking 2 Inthe Ad Blocking window click Advanced 3 On the left side of the Advanced window do one of the following a To block a string on all Web sites click Defaults To block a string on a Web site in the list select the site s name To block a string on a Web site not in the list click Add Site then in the New Site Domain dialog box type the site s address 4 On the Ad Blocking tab click Add 5 Inthe Add New HTML String dialog box select the action that you want to take Your options are Block Block ads matching this string Permit Allow ads matching this string 6 Type an HTML string to block or permit 7 Click OK 8 When you are done click OK to close the Advanced window 9 Click OK to close the Ad Blocking window 66 Blocking Internet advertisements Use text strings to identify ads to block or permit Modify or remove an Ad Blocking string If you later decide that an Ad Blocking string is too restrictive not broad enough or not appropriate you can change or remove it To modify or remove an Ad Blocking string 1 2 3 In the main window double click Ad Blocking In the Ad Blocking window click Advanced In the left side of the Advanced window do one of the following To modify or remove a string in the Defaults list click Defaults To modify or remove a site specific string click the site s name In the HTML string list select the
61. pam on page 28 amp Norton AntiSpam uses a pattern matching engine that automatically compares the contents of incoming email messages to a list of spam characteristics If the message contains many spam characteristics it is more likely to be spam than a message that contains few spam characteristics Based on this analysis Norton AntiSpam estimates the likelihood that the message is spam Norton AntiSpam uses the settings you ve chosen to determine which messages are marked as spam If Norton AntiSpam is set to Low messages must contain many spam characteristics before they are flagged as spam If Norton AntiSpam is set to High messages that contain only a few spam characteristics are flagged Some email servers use SSL Secure Sockets Layer connections to encrypt connections between your computer and the server Norton AntiSpam cannot scan email messages received via SSL connections Create spam filters When a message is identified as spam Norton AntiSpam appends Norton AntiSpam to the beginning of the message s subject You can then use your email program to create filtering rules for all email messages containing this text if you so desire If you use Microsoft Outlook Express Microsoft Outlook or Eudora you do not need to create spam filters 56 Blocking unwanted email messages Customize Norton AntiSpam To avoid losing legitimate email messages use your email program to create a Norton AntiSpam f
62. people will consider different classes of email messages to be unwelcome or intrusive Some for instance do not want to receive anything they have not specifically requested Others are glad to receive items regarding their interests or profession even if they have not specifically requested them Also for every new method that is developed to control spam there are numerous spammers trying to develop ways to circumvent it This on going contest of wills and skills is one reason Symantec maintains up to date spam definitions Finally not all unwanted messages are unauthorized Some companies require you to accept email messages in exchange for certain services Many do not understand that in doing so they are agreeing to in effect accept spam How will email messages from addresses on my Blocked list be handled Norton AntiSpam moves email messages from these addresses to the Norton AntiSpam folder and marks them in the subject line as spam What if mistakenly put an address on the Blocked list The only result will be that you will not see any email messages from this address in your main list But if you periodically review the contents of your spam folder you will be able to retrieve any email messages from that address and then correct the entry in your list 70 Troubleshooting Troubleshoot Norton AntiSpam Why did an email message someone sent me never arrive See Identify authorized senders on p
63. ripting language used to enhance Web pages Most sites use JavaScript to add simple interactivity to pages but some use it to open pop up ads and reset visitors homepages A simple software program that can be started by a specific keystroke or a series of keystrokes Macros can be used to automate repetitive tasks A method of mapping private IP addresses to a single public IP address NAT allows multiple computers to share a single public IP address Most DSL and cable routers support NAT The portion of an IP address that is shared by all computers on a network or subnet For example 10 0 1 1 and 10 0 1 8 are part of the network address 10 0 1 0 A system table used primarily by Windows 2000 XP that organizes the exact location of all the files on the hard drive The basic unit of data on the Internet Along with the data each packet includes a header that describes the packet s destination and how the data should be processed A portion of a disk that is prepared and set aside by a special disk utility to function as a separate disk One of the two most popular protocols for receiving email POP3 requires that you download messages to read them A connection between two computers TCP IP and UDP use ports to indicate the type of server program that should handle a connection Each port is identified by a number Glossary 83 port number A number used to identify a particular Internet service Internet pack
64. stem to execute DOS programs through the Windows graphical environment download To transfer a copy of a file or program from the nternet a server or computer system to another server or computer driver Software instructions for interpreting commands for ransfer to and from peripheral devices and a computer encryption Encoding data in such a way that only a person with the correct password or cryptographic key can read it This prevents unauthorized users from viewing or ampering with the data Ethernet A common method of networking computers ina LAN local area network Ethernet cables which look like oversized phone cables carry data at 10M bps or 100M bps executable file A file containing program code that can be run Generally includes any file that is a program extension or system files whose names end with bat exe Or com 80 Glossary extension FAT file allocation table file type Finder firewall rule fragmented fragmented IP packet FTP File Transfer Protocol hidden attribute host name The three letter ending on a file name that associates the file with an activity or program Examples include txt text and exe executable program A system table used primarily by DOS and Windows 9x Me that organizes the exact location of the files on the hard drive A code that associates the file with a program or activity often appearing as the file name
65. string that you want to change Do one of the following To modify a string click Modify then type your changes To remove a string click Remove When you are done click OK to close the Advanced window Click OK to close the Ad Blocking window The information in this chapter will help you solve the most frequently encountered problems If you can t find the solution to your problem here there is a wealth of information on the Symantec Web site Explore the Symantec service and support Web site On the Symantec service and support Web site you can find the latest protection and program updates patches online tutorials Knowledge Base articles and virus removal tools To explore the Symantec service and support Web site 1 On the Internet go to www symantec com techsupp 2 On the service and support Web page under the heading home amp home office small business click Continue 3 Onthe home amp home office small business page click start online support 4 Follow the links to the information that you want If you cannot find what you are looking for using the links on the introduction page try searching the Web site 68 Troubleshooting Explore the Symantec service and support Web site To search the Symantec service and support Web site 1 On the left side of any Symantec Web site page click search On the search page type a word or phrase that best represents the information for
66. t Name Trusted Last Name Sender Email Address required sender symantec com 3 Inthe Add Address to Allowed List dialog box type the email address you want to allow and optionally the first and last name of the sender 4 Click OK to close the Add Address to Allowed List dialog box 5 Click OK to close the Allowed List window Identify senders of spam email messages When you know that you do not want to receive any email messages from a specific address you can add it to the Blocked List Norton AntiSpam will mark all email messages from this address as spam 32 Basics Manage how Norton AntiSpam detects spam To add names to the Blocked List 1 Inthe main window double click Blocked List Norton AntiSpam General Allowed List Blocked List i Spam Rules Blocked List More info Norton AntiSpam will block all email from these addresses ABCDEFGHIJKLMNOP RSTUVWXYZ Sort by Name Email Email address unuantedadsli unuantedads com some Spammer anyone unvantedads com Spam Sender sender unwantedads com Delete 2 Inthe Blocked List window click Add 3 Inthe Add Address to Blocked List dialog box type the email address you want to block and optionally the first and last name of the sender 4 Click OK to close the Add Address to Blocked List dialog box 5 Click OK to close the Blocked List window Teach Norton AntiSpa
67. the file that is stored there If the page includes graphics audio files and other multimedia content your browser displays the files as part of the page When you go to a Web page that includes an ad the instructions used to display the page might include the following 62 Blocking Internet advertisements Use the Ad Trashcan See Keeping current with LiveUpdate on page 49 See Enable or disable Ad Blocking on page 34 Use the Ad lt p gt Greetings from the Uninvited Ads company lt img src http www uninvitedads com nifty_images image7 gif gt Your browser displays the text Greetings from the Uninvited Ads company on the screen Then it connects to www uninvitedads com and reguests a file called nifty images image7 gif The suffix gif indicates that this is a Graphics Interchange Format file a common image file format The computer at www uninvitedads com sends the file to the browser which displays the image When Ad Blocking is enabled and you connect to a Web site it scans Web pages and compares their contents to two lists A default list of ads that Ad Blocking blocks automatically Use LiveUpdate to keep the list of blocked ads current A list that you create as you block specific ads You can add to and change this list If the page includes files from a blocked domain Ad Blocking removes the link and downloads the rest of the page Trashcan As you use the Internet you
68. ton AntiSpam compares an email message to the list of spam rules it starts with the rule at the top of the list then continues down the list until it finds a match When a match is found Norton AntiSpam categorizes the email message accordingly and moves to the next message If you find that the spam email messages you receive tend to match one rule more than the others you may want to move that rule to the top of the list To change the priority of a spam rule 1 In the main window double click AntiSpam 2 Inthe Norton AntiSpam window click Spam Rules 3 Select the rule that you want to move 4 Do one of the following Click Move Up to make the rule a higher priority Click Move Down to make the rule a lower priority 5 Click OK Blocking Internet advertisements When Ad Blocking is enabled it transparently removes Ad banners Pop up and pop under ads s Macromedia Flash based ads How Ad Blocking works Ad Blocking detects and blocks ads based on two criteria their dimensions and their locations Block by dimensions Most online advertisers use one or more standard sizes for their ads Ad Blocking includes the ability to block images and other HTML elements that have the same dimensions as these common ad sizes Block by location Every file on the Internet has a unique address or URL uniform resource locator When you view a Web page your computer connects to the address you request and displays
69. ton AntiSpam receive the latest spam definitions and updated lists of spam email characteristics Keeping current with LiveUpdate 51 Obtain updates using LiveUpdate Obtain updates using LiveUpdate LiveUpdate checks for updates to all of the Symantec products that are installed on your computer db If your nternet service provider does not automatically connect you to the Internet connect to the Internet first and then run LiveUpdate To obtain updates using LiveUpdate 1 At the top of the main window click LiveUpdate 2 In the LiveUpdate window click Next to locate updates 3 Ifupdates are available click Next to download and install them 4 When the installation is complete click Finish db Some program updates may require that you restart your computer after you install them When you should update Run LiveUpdate as soon as you have installed your product Once you know that your files are up to date run LiveUpdate regularly to obtain updates For example to keep your virus protection current you should use LiveUpdate once a week or whenever new viruses are discovered Program updates are released on an as needed basis If you can t use LiveUpdate When new updates become available Symantec posts them on the Symantec Web site If you can t run LiveUpdate you can obtain new updates from the Symantec Web site 52 Keeping current with LiveUpdate Set LiveUpdate to Interactive or Express mode
70. ve Adobe Acrobat Reader installed on your computer to read the PDF If you purchased this product as an electronic download Adobe Acrobat Reader was not included You must download it from the Adobe Web site Basics 41 For more information To install Adobe Acrobat Reader 1 Insert the CD into the CD ROM drive Click Browse CD In the CD window double click the Manual folder Double click the program file UF W N Follow the on screen instructions to select a folder for Adobe Acrobat Reader and complete the installation Once you have installed Adobe Acrobat Reader you can read the PDF from the CD db If you do not have a CD you can download the PDF from the Symantec Service amp Support Web site To read the User s Guide PDF from the CD 1 Insert the CD into the CD ROM drive 2 Click Browse CD 3 Double click the Manual folder 4 Double click NAS pdf You can also copy a User s Guide to your hard disk and read it from there To read a User s Guide from your hard disk 1 Open the location into which you copied the PDF 2 Double click the PDF Symantec products on the Web The Symantec Web site provides extensive information about all Symantec products There are several ways to access the Symantec Web site 42 Basics For more information To access the Web site from the Help menu Select the solution that you want Your options are Symantec Security Takes you to the Security Response Resp
71. ws 2000 XP you will need administrator access to change options If you are an administrator and share your computer with others keep in mind that the changes that you make apply to everyone using the computer 44 Options Set Norton AntiSpam options Set Norton AntiSpam options The default settings for Norton AntiSpam provide a safe automatic and efficient way of protecting your computer However you may want to adjust them to optimize system performance or disable options that do not apply To change settings for individual features 1 2 3 In the main window do one of the following Double click a feature you want to customize Select a feature then in the lower right corner of the window click Configure Make the desired changes When you are done making changes click OK To set global options 1 In the main window click Options If a menu appears click Norton AntiSpam On the tab for the options you want to change make the desired changes Click OK Options 45 Set Norton AntiSpam options About Advanced options Advanced options let you control whether Norton AntiSpam accepts email messages from unknown senders and whether it uses your outgoing email messages to improve its spam filtering Norton AntiSpam Options LiveUpdate How to handle email from unknown senders 7 Block email from anyone not in the Allowed List How to improve spam filtering
72. you to the presence of a specific virus Glossary 85 wildcard characters Special characters like and that act as placeholders for one or more characters Wildcards let you match several items with a single specification worm A program that replicates without infecting other programs Some worms spread by copying themselves from disk to disk while others replicate only in memory to slow a computer down 86 Glossary Index A access Norton AntiSpam 26 Options 44 activation 12 27 Ad Blocking 64 enabling and disabling 34 identifying ads to block 64 modifying text strings 66 Ad Trashcan 62 63 addresses adding allowed 29 adding blocked 31 importing allowed 30 Adobe Acrobat Reader installing 40 using to view PDF 40 advertisements Ad Trashcan 62 blocking 64 filters 64 Allowed list 29 B banner ads 64 Blocked list 31 blocking advertisements 34 64 spam 55 56 C checking version number 25 computer preparation 17 requirements 15 customizing Allowed list 29 Blocked list 31 spam filter 56 D definitions of technical terms 39 description of product features 11 desktop icon 26 E electronic newsletter 42 email menu 26 program toolbar 26 spam 55 email program supported clients 16 enabling Ad Blocking 34 Automatic LiveUpdate 52 Popup Window Blocking 35 Event Log See Log Viewer Express mode for LiveUpdate 52 88 Index F filtering and SSL 55 cha

Symantec Norton AntiSpam 2004 (10099566) for PC

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