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Enterasys (9W006-400-JPN) Expansion Module

1. O The Network sent a Layer 2 frame that was too long U The Network sent a Layer 2 frame with a control field error Typically an unknown frame File Access Err System unable to access file Check for one of the following log error messages Error opening file lt file name gt Error reading file lt file name gt section lt section name gt Error opening file lt file name gt slot lt slot gt Read 0 bytes from file lt file name gt for WAN card in slot lt slot gt Failure during read of file lt file name gt for WAN card in slot lt slot gt Error closing file lt file name gt slot lt slot gt Error closing password data file Error opening password data file Failure on closure of file lt file name gt Failure opening file lt file name gt Failure on file closure lt file name gt Failure on write of file lt file name gt If you see any of these log messages repeatedly there may be a problem with the file system Contact your Distributor or Customer Support Formatting Flash Memory The user has either requested the Flash to be formatted or a corrupted Flash File System was detected while attempting to save an upgrade installation file set transferred via X Modem FR_IETF Authentication Failure of remote device NAME FR_IETF Off Node Authentication Failure of remote device NAME The device database does not contain an entry for the device specified by NAME Reconfigure either the P
2. The save process also includes all unsaved Manage Mode changes which were made prior to the CFGEDIT session if any At your earliest possible convenience restart the SmartSwitch Remote Access Module This will then activate the new configuration data DYNAMIC MANAGEMENT EXECUTING DYNAMIC MANAGEMENT The Dynamic Management feature provides a real time management mechanism allowing you to change the system s configuration without interrupting the execution of the system software This feature consists of console commands that enable you to display current system parameter change many parameters dynamically and write changes to disk files so that they remain permanent However Manage Mode does have its limitations Therefore you will generally need to use both CFGEDIT and Manage Mode in order to make all appropriate configuration changes Configuration changes made using Manage Mode are not recognized by SFVRA CFG Therefore once you use Manage Mode you cannot use SFVRA CFG This documentation is written under the assumption that you will use SFVRA CFG However if you plan on using Manage Mode refer to the Central Site documentation which is included on the CD ROM for just such a purpose Before using Dynamic Management commands you must first enter the special Manage Mode by typing the following command at the system prompt gt manage Once Manage Mode is entered the prompt changes from system name gt to system name M
3. STP A new Root Bridge has been detected The system has detected a new root bridge for the Spanning Tree environment STP LAN Port lt port gt is now a Designated Port The indicated LAN port has become the designated port for the attached LAN STP LAN Port lt port gt is now the Root Port The indicated LAN port has become the root port for the system STP This Bridge is now the Root Bridge The system has become the root bridge for the Spanning Tree environment Successfully Loaded Release lt X Y gt Issue lt Z gt The specified release of System software was successfully loaded into memory Switch could not recognize phone number nnnnnnn The switch did not accept the phone number dialed as a complete number Check the correctness of the phone number including any leading digits such as 8 or 9 System Clock Fault on Wan Adapter in Slot lt slot gt Indicates a TDM bus connection failure Check to make sure that the TDM bus has been correctly connected TACACS authentication is not available You must first ENABLE TACACS user level authentication An attempt was made to configure the Terminal Server Security for TACACS and TACACS was not configured on the SmartSwitch Remote Access Module 9WO006 and 9W007 157 USER S GUIDE 158 TCP Connection to VRA Manager Lost The TCP connection to the SFVRA Connection Manager has gone down TDM Clock Master changed TO slot port FROM slot port The Clock M
4. 2 If the device name cannot be entered from the command line for example the device name contains command line delimiters of a space a comma a colon or a tab the user can wait for a few minutes and see if any resources become available 3 If actions 1 and 2 are ineffective this may indicate an internal problem in the System please inform your service representative of the occurrence call peer lt phone number gt data rate device bearer Initiates a call to a peer at the given number Entering the data rate device and bearer is optional We describe each of the optional fields below data rate The default data rate value for HDLC calls is 56Kbps The default data rate for digital modem calls is Auto device The valid values are e HDLC used for normal HDLC ISDN calls e DM used for Digital Modem calls 9WO006 and 9W007 211 USER S GUIDE bearer This field applies only to Digital Modem calls The valid values are SPEECH the default if no bearer type is specified e 3 1KHZ The call peer command allows you to make a connection with another device For example to call a site with the configured phone number of 13135552222 and a data rate of 64Kbps you would enter call peer 13135552222 64 To use this command for troubleshooting you must enable the Call Trace feature to capture any connect and disconnect messages that are generated by issuing the call peer command To do this 1 E
5. Baud Rate If you wish to enter a new baud rate enter a menu selection of B for Baud Rate Continue to press B until the baud rate you desire is displayed When you have finished making Carbon Copy configuration parameter changes enter a menu selection of X to save your changes and exit the CCINSTAL program You will be asked if you wish to update the presently running Carbon Copy Enter Y for yes Carbon Copy will then be reinitialized and you will be returned to the MSDOS prompt USAGE INSTRUCTIONS ESTABLISHING A REMOTE ADMINISTRATION SESSION 190 When using the remote administration console option Carbon Copy establishes an administration session with the SmartSwitch Remote Access Module This section contains a brief description of establishing an administration session using Carbon Copy 1 If you did not install the Manager software onto the administration console PC see Upgrading System Software then insert the Manager software diskette into the diskette drive on the administration console PC 2 Set the administration console PC to the disk drive containing the Manager software replace drive letter with the appropriate administration console PC drive for example A or C Type lt drive letter gt lt return gt 3 Set the administration console PC to the directory containing the Manager software Type cd admin lt return gt 4 Load the Carbon Copy CCHELP program on the adm
6. Link Control Protocol LCP Multilink Protocol MLP Authentication Protocols Challenge Handshake Authentication Protocol CHAP Password Authentication Protocol PAP Network Control Protocols NCP Internet Protocol Control Protocol for TCP IP IPCP Internetwork Packet Exchange Control Protocol for IPX IPXCP Bridge Control Protocol for bridges BCP Compression Control Protocol CCP AppleTalk Control Protocol ATCP The SmartSwitch Remote Access Module supports the following AppleTalk protocols EtherTalk Link Access Protocol ELAP SmartSwitch Remote Access Module THE SMARTSWITCH REMOTE ACCESS MODULE Security Overview AppleTalk Address Resolution Protocol AARP PPP AppleTalk AppleTalk Control Protocol ATCP Datagram Delivery Protocol DDP Routing Table Maintenance Protocol RTMP AppleTalk Echo Protocol AEP Name Binding Protocol NBP Zone Information Protocol ZIP INTEROPERABILITY DEVICES Remote devices that may connect to the SmartSwitch Remote Access Module include the following e MAC Layer Bridges IP Host Devices IP Router Devices IPX Routers AppleTalk Routers MAC layer bridges connect to the system using the HDLC bridge encapsulation line protocol These devices send transparently bridged Ethernet frames to the system MAC layer bridges do not process network layer protocols They forward all packets based on source and destination MAC addresses IP Host devices are single workstations
7. aarp found duplicate AppleTalk address lt AppleTalk Address gt lt MAC address gt The address resolution protocol found duplicate AppleTalk addresses for this AppleTalk network Check the configuration for the AppleTalk ports network range number Abnormal response rcvd lt state msg reason cc state gt An unexpected message was received from a WAN interface card The lt parameters gt included are for problem reporting purposes only If the system fails to operate normally or the warning continues to occur contact your Distributor or Customer Support A call has exceeded the configured maximum duration A call has been up longer than the amount of time configured The next log message will inform the user whether or not the call has been taken down ACE authentication is not available You must first ENABLE ACE user level authentication An attempt was made to configure the Terminal Server Security for ACE and ACE was not configured on the SmartSwitch Remote Access Module Adapter does not respond adapter x The WAN card initialization subsystem encountered an error on the indicated adapter Restart the system If the problem persists the indicated adapter card may be faulty and you should contact your Distributor or Customer Support Adapter x failed to initialize The operational software on the indicated adapter card failed to signal that initialization was completed Restart the system If the problem persists
8. 130 Error requesting slot activation Contact your Distributor or Customer Support Error sending message to Call Control The system detected a failure while sending a message to the WAN adapter Restart the system and review the resource configuration If the error persists contact your Distributor or Customer Support Event lt event code gt occurred on FR Access lt access index gt DLCI lt dlci index gt A debug message logged to indicate Frame Relay events occurring for the indicated DLCI on the indicated Access The event is given in both textual event and numeric code forms Facility not subscribed Slot lt slot gt Port lt port gt This probably indicates a SPID configuration error on the indicated line The configuration should be corrected on the system or the switch Failed to allocate enough memory for XILINX load file The WAN card initialization subsystem failed to allocate a buffer for use in downloading files Restart the system If the problem continues contact your Distributor or Customer Support FAILED TO BOOT SYSTEM SOFTWARE While attempting to load the System software an error was detected The system will automatically reset and attempt a reboot in an effort to correct the problem If the system continues to fail make note of the displayed messages and contact your Distributor or Customer Support A software update is likely needed FAILED TO FORMAT RFA The Flash File System could not be format
9. SNMP has two basic components the SNMP Agent which is executed on the SmartSwitch Remote Access Module and the Network Management Station NMS which you purchase separately for the 180 SmartSwitch Remote Access Module REMOTE MANAGEMENT SNMP environment This section will describe how to install and configure the SNMP Agent Refer to the specific NMS documentation for its installation instructions SNMP must be configured through SFVRA CFG Before configuring the SNMP Agent you must have the following information e the Community Name s used in SNMP request messages generated by the NMS e the IP address of the NMS and e the Community Name to be used in Trap messages received by the NMS To properly configure the SNMP Agent on the SmartSwitch Remote Access Module perform the following steps e enable and configure IP enable SNMP configure community name information configure SNMP trap information if desired change MIB 2 system group objects if desired For the NMS follow its specific installation instructions Note that the NMS youare using must also have the latest enterprise MIB the ih_mib asn file compiled on its system If you are using Cabletron s SPECTRUM Element Manager as NMS this enterprise MIB is already built into the NMS software If you are using a non Cabletron product for NMS you must perform the following e copy the MIB file in_mib asn onto the NMS e compile the new MIB e set up
10. messages sent on the interface If the counter is 0 enter the ip rip send administrative console command to force the RIP update message to be sent immediately Repeat step 2 If the counter is still 0 there is an unexpected condition present within the SmartSwitch Remote Access Module software Contact Customer Support If the RIP Send Control is set to RIP Version 1 or RIP Version 1 Compatibility verify that the transmit broadcast address on the interface is set to a proper address that the IP Host can receive Change the value using SFVRA CFG if the transmit broadcast address is not set properly To do this a If itis not already running start up SFVRA CFG wD b From the toolbar select Functions then IP Network then Systems or click on the icon c Select the system s site from displayed list you should have already configured IP subnet and network interface information for this site d Click on the Network Interface tab e Select the appropriate interface f The Transmit Broadcast Address value is under Properties Enter a correction if necessary g If you made a change download the updated configuration files to the effected system For more detailed instructions refer to the following sections in the SFVRA Configuration Manager User s Guide e For network interfaces refer to Configuring IP Network System Interfaces in the Configuring IP Network Information chapter e For downloa
11. AIS Blue An unframed all one signal RAI Yellow A Remote Alarm Indication signal wan llp error display or clear lt slot gt When display is used this command displays the PRI layer 1 error counters Refer to Layer 1 PRI Error Statistics for a list of available statistics and their definitions wan llp loopback status lt slot gt Displays the current status of all loopbacks Refer to the following two loop commands wan lip Icl_loop disable or enable lt slot gt Disables or enables a local loopback When enabled this loopback feeds the PRI adapters s transmit signal back to the PRI adapters s receive signal It is useful in checking for problems in the PRI adapter itself 234 SmartSwitch Remote Access Module SYSTEM COMMANDS WAN Commands wan llp rem_loop disable or enable lt slot gt Disables or enables a remote loopback When enabled this loopback feeds the network s transmit back to the network s receive This is useful for allowing switch personnel to test the entire connection from the switch to the PRI adapter and back wan llp stats display or clear lt slot gt When display is used this command displays the PRI layer 1 statistics Two sets of statistics are provided the specific PRI interface statistics and layer 1 general statistics Refer to WAN L1P Statistics for a list of available statistics and their definitions When clear is used these statistics are clea
12. Data Packets Sent Displays the total number of Data Packets sent Data Packets Received Displays the total number of Data Packets received Error Packets Sent Displays the total number of Error Packets sent Error Packets Received Displays the total number of Error Packets received 9WO006 and 9W007 259 USER S GUIDE UDP WAN ACK Packets Sent Displays the total number of ACK Packets sent ACK Packets Received Displays the total number of ACK packets received TFTP Sessions Opened Displays the total number of TFTP Sessions that have been opened TFTP Sessions Closed Displays the total number of TFTP Sessions that have been closed TFTP Sessions still open Displays the total number of TFTP Sessions that are still open STATISTICS If the IP operating mode is enabled you can access the following UDP statistics by using the udp stats command udpInDatagrams The total number of UDP datagrams delivered to UDP devices udpInErrors The number of received UDP datagrams that could not be delivered for reasons other than the lack of an application at the destination port udpNoPorts The total number of received UDP datagrams for which there was no application at the destination port udpOutDatagrams The total number of UDP datagrams sent from this system L1P STATISTICS You can access WAN LIP statistics by issuing the wan llp stats display lt slot gt console command These statistics are divide
13. Out of IP addresses IPCP needed to allocate an IP address from the IP address pool but there were no IP addresses available in the IP address pool You may need to add more IP addresses to the pool IPCP Option Negotiation Failure Non Convergence detected IPCP is terminated because an agreement could not be reached on the details of protocol Refer to the specific documentation for the device in question to determine if it is configured correctly Then contact your Distributor or Customer Support IPCP Remote device does not negotiate IP address Please configure IP address for the device lt device name gt The IP address for the remote device is either improperly configured or not configured at all Check configuration and adjust IPFILT Filter abcd does not exist ignored by application point xyz This particular error message detects that an attempt has been made to apply a non existent filter In theory this can only happen if someone manually modifies a configuration file other than through SFVRA CFG IP Host Call Dropped ID Response was not received from remote The system did not receive a valid identification exchange from the remote IP Host The system has rejected the incoming call Refer to the Quick Start for proper setup of your particular device IP Host Call Dropped XID was not received from remote The system did not receive a valid identification exchange from the remote IP Host The system has
14. The system does not display the WAN line availability messages Instead the system displays the following message after the status console command is issued Line slot port down Action 1 Verify that the line is correctly attached to the proper system resource and port 2 If the line was correctly attached in action 1 try restarting the system 3 If actions 1 and 2 fail to correct the problem call your phone company carrier to check the status of the line Problem The system does not display the WAN line availability messages Instead the system displays the following message after the status console command is issued Out Sve 1 slot port This means that Layer 1 cannot be established most likely due to WAN cabling problems Action 1 Ifthe system has been operational for longer than 2 minutes verify that the line is correctly attached to the proper system resource and port If not wait for 2 minutes and check again for the WAN line availability messages 2 fusing a NT1 or CSU examine the local and network lights of the NT1 or CSU If the local light is on try another cable between the SmartSwitch Remote Access Module and the NT1 or CSU If the local light is not on but the network error light is on contact your line provider 3 If the line was correctly attached in action 1 turn the system off then on If this fails to correct the problem continue with the next step 4 Refer to the Ordering IS
15. atalk stats rtmp displays current AppleTalk RTMP statistics atalk stats zip displays current AppleTalk ZIP statistics atalk zone displays AppleTalk zone information br stats displays current packet statistics br stats clear clears current packet statistics br stpbrdg displays Spanning Tree bridge information br stpport lt port gt displays Spanning Tree information for the specified port call peer calls a device at the given phone number data rate is lt phone number gt data rate optional call device lt device name gt calls the specified device cls GUEST clears administration screen ADMINISTRATIVE CONSOLE COMMANDS TABLE Command Use cmp stats displays the compression connection statistics for all active connections cmp stats lt device name gt displays the compression connection statistics for the specified device cmp clear lt device name gt clears all the compression statistics for the specified device cmp clearall clears all active connection compression statistics cr stats displays the call restriction statistics cs GUEST displays connected device information date lt month day year gt changes the date as specified disc device lt device name gt disconnects all calls to the specified device dr GUEST displays message reports ds GUEST displays system statist
16. exit Closes the current Telnet session If a connection exists to a target host it is gracefully closed open Used to establish a Telnet session with a target host You can enter the IP address of the target host and optionally the remote port number to connect to If no remote port number is specified the default Telnet port is used 23 The valid range for port number is 1 to 65535 The IP address specified is verified for proper format If a Telnet session is successfully initiated as a result of the open command a screen similar to the following will be displayed telnet gt open 204 157 42 150 Trying 204 157 42 150 Connected to 204 157 42 150 Escape character is If an IP address and port are not specified on the open command line you will be prompted for the target host s IP address send send parameter Used to send special Telnet control functions to the currently connected target host A connection must be fully established before you can send anything If no parameters are specified on the send command line the following help message is displayed System Name gt send Available send commands ayt Send Are You There request to server break Send Break request to server escape Send current escape character to server synch Send Synch signal to server Display this help information 9WO006 and 9W007 229 USER S GUIDE T
17. indicate the occurrence of an error 9WO006 and 9W007 279 USER S GUIDE INDEX Numerics 9W006 modules 25 9W007 modules 25 A accessing the module 47 admin 48 195 administration console commands 268 connector 30 administration sessions 48 AppleTalk routing commands 205 port statistics 242 problem diagnosis 96 statistics 238 verification 69 verifying initialization 69 verifying over LAN 71 verifying over WAN 71 atalk commands 205 atalk port stats 242 atalk stats 238 B bandwidth 18 bandwidth reservation 73 B channel 221 br stat 210 br stp commands 225 BRI initialization message 54 bridging operation verification 55 problem diagnosis initialization 76 107 statistics 243 C cabling 44 Ethernet 45 mod tap adapter 45 call commands 210 call restrictions statistics 237 call statistics 237 call trace messages 168 273 Carbon Copy 188 280 SmartSwitch Remote Access Module cause codes table 273 CFGEDIT 37 cfgedit 37 cls 39 196 cmp commands 214 commands administration services 195 AppleTalk 205 bridging 209 call control 210 call restriction 213 compression 214 digital modem 214 IP routing 215 IPX 219 ISDN usage 221 LAN 222 operational information 196 packet capture 222 set date and time 203 SNMP 225 spanning tree 225 summary 268 TCP 228 Telnet 228 terminal 231 terminating and restarting 203 204 TFTP 232 throughput 200 trace 233 UDP 234 WAN 234 commit 39 complianc
18. nw mem E T R ON S YSTEMS USER S GUIDE Release 7 2 Cabletron Systems 603 332 9400 phone 603 337 3075 fax support ctron com USER S GUIDE 2 Only qualified personnel should perform installation fa procedures NOTICE You may post this document on a network server for public use as long as no modifications are made to the document Cabletron Systems reserves the right to make changes in specifications and other information contained in this document without prior notice The reader should in all cases consult Cabletron Systems to determine whether any such changes have been made The hardware firmware or software described in this manual is subject to change without notice IN NO EVENT SHALL CABLETRON SYSTEMS BE LIABLE FOR ANY INCIDENTAL INDIRECT SPECIAL OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING BUT NOT LIMITED TO LOST PROFITS ARISING OUT OF OR RELATED TO THIS MANUAL OR THE INFORMATION CONTAINED IN IT EVEN IF CABLETRON SYSTEMS HAS BEEN ADVISED OF KNOWN OR SHOULD HAVE KNOWN THE POSSIBILITY OF SUCH DAMAGES Copyright 1998 by Cabletron Systems Inc All rights reserved Cabletron Systems Inc P O Box 5005 Rochester NH 03866 5005 Order Number 9032490 VIRUS DISCLAIMER Cabletron Systems has tested its software with current virus checking technologies However because no anti virus system is 100 reliable we strongly caution you to write protect and then verify that the Licensed Softwar
19. For LAN ports only Indicates the Ethernet resource s port number associated with this AppleTalk LAN port physical address For LAN ports only The device s MAC address remote device For WAN UnNumbered ports only The remote device configured to use this port atalk port stats clear This command will display or clear current AppleTalk port statistics Refer to AppleTalk Port Statistics for a list of available atalk port statistics and their definitions atalk route This command will display AppleTalk static route information A sample output screen is shown below network range distance state next hop zones valid The fields in this display are defined as follows network range The remote AppleTalk network range reachable through this static route Note that if there is only a single network number instead of a range that number will appear twice under the network range field 9WO006 and 9W007 207 USER S GUIDE 208 distance The number of AppleTalk routers that are traversed in order to reach the destination AppleTalk network state The state of the route Possible values are good This indicates that this is a valid route bad This indicates that the indicated router has not been heard from in a while it has timed out Therefore it is no longer a valid route next hop The AppleTalk address of the next hop device that provides access to the destination AppleTalk network If the di
20. If this error is returned systematically report the occurrence to your authorized service provider 100 64 invalid information element contents Indicates that a message was received by the remote equipment that included invalid information in the information element D channel error 101 65 wrong message for state message not compatible with call state Indicates that remote equipment received an unexpected message that did not correspond to the current state of the connection D channel error 102 66 recovery on timer expiry Indicates that an error handling recovery procedure has been initiated by a timer expiry This should be a temporary problem 103 67 mandatory information element error 111 6F protocol error Indicates an unspecified D channel error when no other standard cause applies 112 70 local procedure error 1TR6 113 71 remote procedure error 1TR6 127 7F internetworking unspecified Indicates that an event occurred but that the network does not provide causes for the actions that it takes therefore the precise nature of the event cannot be ascertained This may or may not indicate the occurrence of an error 278 SmartSwitch Remote Access Module CAUSE CODES TABLE Dec Value Hex Value Q 931 Cause UNKNOWN Indicates that an event occurrent but that the network does not provide causes for the actions that it takes therefore the precise nature of the event cannot be ascertained This may or may not
21. Port lt port gt This is a line initialization acknowledgment for the indicated line 9WO006 and 9W007 171 USER S GUIDE 172 In FACILITY ACK Call Id lt call Id gt Slot lt slot gt Port lt port gt ConnId lt connect Id gt Ces lt communication endpoint suffix gt The system has received a facility acknowledgment message from the network The Call Id and Ces values are included for your Distributor or Cabletron Customer Support The remaining parameters are used to report line details In FACILITY Call Id lt call Id gt Slot lt slot gt Port lt port gt ConnId lt connect Id gt Ces lt communication endpoint suffix gt The system has received a facility message from the network The Call Id and Ces values are included for your Distributor or Cabletron Customer Support The remaining parameters are used to report line details In FACILITY REJ Call Id lt call Id gt Slot lt slot gt Port lt port gt Loc lt location gt Cause lt cause gt ConnId lt connect Id gt Ces lt communication endpoint suffix gt The system has received a facility rejection message from the network The Call Id and Ces values are included for your Distributor or Cabletron Customer Support The remaining parameters are used to report line details Refer to the Cause Codes Table for more information In INCOMING CALL Call Id lt call Id gt Slot lt slot gt Port lt port gt Chans lt bearer channel map gt Ces lt comm
22. SYSTEM MANAGEMENT Bus SMB 1 The 9W006 and 9W007 SmartSwitch Remote Access Modules share information through the SmartSwitch 9000 SMB backplane permitting connectivity to the SmartSwitch 9000 Environmental Management Module to control temperature of the board fans humidity and various other environmental components The SMB 1 connection also provides visibility in Spectrum for its Module I D 9W000 Remote Access Module indicating a dual slot module Modules can be reset or powered on or off via Spectrum allowing maintenance on a selected WAN module while the others in the SmartSwitch 9000 remain operational 9WO006 and 9W007 31 SOFTWARE OVERVIEW OVERVIEW The SmartSwitch Remote Access Module software provides e system software for the SmartSwitch Remote Access Module LAN and WAN interfaces and administration functions e system files containing configuration and operational information This chapter provides an overview for each of the above software categories SYSTEM SOFTWARE Included with each SmartSwitch Remote Access Module is a CD containing upgrade software and utility software Note that initial system software is factory installed The following system software files are available on the CD upgrade osw All the system files needed for upgrading the SmartSwitch Remote Access Module are combined in this file defltcfg osw All of the system files needed to return your system configuration to the factory default are
23. The default IPX spoofing options are being used in place of the disconnect time IPX spoofing options IPX RIP Buffers allocated The IPX RIP successfully allocated the buffers needed to transmit IPX RIP packets IPX RIP RIP Protocol Initialization successful The IPX RIP protocol was successfully initialized IPX RIP Space available in routing table A route entry has become available in the full route table IPX RIP Unable to add route routing table full The route table has become full The maximum number of route entries should be increased Note This message will not recur in the log until space becomes available in the route table IPX SAP Buffers allocated The IPX SAP successfully allocated the buffers needed to transmit IPX SAP packets IPX SAP SAP Protocol Initialization successful The IPX SAP protocol was successfully initialized IPX SAP Space available in service table A service entry has become available in the full service table SmartSwitch Remote Access Module SYSTEM MESSAGES System Message Summary IPX SAP Unable to add service service table full The service table has become full The maximum number of service entries should be increased Note This message will not recur in the log until space becomes available in the service table IPXCP Add Network Address to Pool with value above lt network address gt This message informs the administrator that negotiation was not possible since non conv
24. admin You will then be prompted to enter a password All preinstalled systems are preconfigured with the same password This is the password that is used the first time a login occurs Being sure to enter all lowercase letters as shown below admin You will now see the system prompt We recommend that you select a new password To do this enter the following command at the system prompt pswd Follow the onscreen instructions to change the password Note that the password must be a 3 to 16 nonblank character string and that it is uppercase and lowercase sensitive Next follow the instructions below to assign the module s new IP address ASSIGNING THE MODULE s IP ADDRESS 48 To assign the module s new IP address enter the following command at the system prompt ipconfig As prompted enter e the system s IP address e the required subnet mask e for the system s default route enter the IP address of the system s default gateway enter 0 if there is no default route Follow the instructions to restart the module so that the configuration changes will take effect Once you have assigned the module s IP address you will Telnet into the module when you need access for functions such as system maintenance diagnosis and verification procedures or entering console commands SmartSwitch Remote Access Module ACCESSING THE SMARTSWITCH REMOTE ACCESS MODULE Remote Access using Telnet ACCESSING THE RELEASE NOT
25. combined in this file SYSTEM FILES The system files consist of the required configuration files as well as the operational files that the SmartSwitch Remote Access Module maintains All of these files may be accessed by using available administrative commands Refer to the System Commands chapter for details Below is a brief description of the configuration and operational files CONFIGURATION FILES The configuration files store the configuration data These files are located in the system s config directory You can maintain these files by using VRA CFG which is delivered with the system The configuration files associated with the system are network nei This configuration file contains information about the switched network devdb nei This file contains the On node Device Database configuration information about each remote device SOFTWARE OVERVIEW System Files node nei This configuration file contains node specific information like resources lines SmartSwitch Remote Access Module operating mode and security options along with the Throughput Monitor Configuration information If enabled SNMP configuration information is also in this file lan nei This file contains configuration information used when the bridge is enabled This file also contains information for the Spanning Tree protocol used for the bridge Information from this file is configured and used only when the bridge is enabled ip nei Thi
26. ipx service displays routes to IPX services ipx service stats displays current service table statistics ipx sap stats displays IPX SAP statistics ipx spoof stats displays IPX spoofing statistics ipx stats displays IPX statistics ipx trigreq lt device gt generates a triggered RIP SAP update request to the specified device ipx trigrip stats displays the triggered RIP statistics ipx trigsap stats displays the triggered SAP statistics isdn usage displays ISDN B channel monitoring information isdn usage clear clears portion of ISDN B channel monitoring information lan stats displays current LAN packet forwarding information lan stats clear clears current LAN packet forwarding information lan test tests for proper LAN connections led status allows you view snapshot of remote device s LED information list file name displays the indicated file useful for displaying Release Notes list rel_notes txt logout terminates a session mc displays connection monitor screen modem add lt slot modem gt adds a modem back to available list modem delete lt slot modem gt deletes a modem from available list modem reset lt slot modem gt resets specified modems on specified slot modem restart lt slot gt restarts the digital modem board only modem stats lt slot modem gt display
27. no sites are connected to the system Not enough memory for Security module Not enough system memory available to operate security module Contact your Distributor or Customer Support No UA seen in response to SABMEs Slot lt slot gt Port lt port gt Ces lt communication endpoint suffix gt Layer 2 cannot be established between the system and the switch This could be a TEI configuration mismatch between the system and the switch for the indicated line Check the configuration of the system If this is not the problem call your carrier The configuration of the switch may need correction or the line may need to be manually restarted No VCB buffer available Ran out of sending buffers for messages to Combinet If this is a recurring problem contact your Distributor or Customer Support Number of optional connections reduced from xx to yy due to memory limitations This informational message identifies that there is not enough memory available to accommodate the system s total capacity load for optional connections Number of required connections reduced from xx to yy due to memory limitations This informational message identifies that there is not enough memory available to accommodate the system s total capacity load for required connections Offnode server lookup of Dial Out User failed Off node authentication was not successful Most likely the device attempting to authenticate was not configured Check configuration
28. state SPANNING TREE MESSAGES The Spanning Tree protocol is only supported by the Ethernet 2 interface card Spanning Tree protocol messages are prefaced with STP During normal operation when Spanning Tree protocol is enabled the system may report informational messages such as STP A new Root Bridge has been detected STP LAN Port lt port gt is now a Designated Port WARNING MESSAGES System warning messages signal events that you should investigate These messages may be normal during certain network conditions or they may indicate a problem The system should continue to operate after posting a warning message If the system fails to operate normally then report it using the problem report form included in Getting Assistance ERROR MESSAGES When the system detects errors it reports error messages If the faulty component cannot be identified and an error condition persists then report the error by using the problem report form included in Getting Assistance SYSTEM MESSAGE SUMMARY The following pages list all the informational warning and error messages alphabetically The text describes the messages and includes suggestions for problem resolution if applicable Note that the trace messages have been isolated for your convenience and are summarized in the next chapter lt timestamp gt 000 Couldn t open the file C SYSTEM PLATFORM NEI The open operation failed no further detail is available lt timesta
29. then Systems or click on the icon c Select the system s site from displayed list you should have already configured IP subnet and network interface information for this site d Click on the Static Routes tab e Click on Add then follow the onscreen instructions to add a static route f Download the new configuration files to the site For more detailed instructions refer to the following sections in the SFVRA Configuration Manager User s Guide SmartSwitch Remote Access Module PROBLEM DIAGNOSIS IP Routing Over Interface Connections e For static routes refer to Configuring IP Network System Static Routes in the Configuring IP Network Information chapter e For downloading configuration files refer to Downloading Configuration Updates in the Exporting Configuration Files chapter Check that the system and the specified Host both have the same Subnet mask and Sub network number for that IP address using SFVRA CFG Correct the Host configuration or the system configuration as required To do this a Ifit is not already running start up SFVRA CFG b From the toolbar select Functions then click on IP Network then on Subnets or click on the toolbar c Double click on the particular subnet that applies to the system d Check the subnet s mask and network number Compare the values to the host s configuration If you change the system s mask and or subnetwork number instead of the host s you will
30. to check for the proper LAN interfacelf the proper interface exists then continue with the next step If the proper interface does not exist use SFVRA CFG to make the necessary corrections 3 Verify that the remote bridge device is initiating a call to the SmartSwitch Remote Access Module Since the SmartSwitch Remote Access Module LAN interface has an IP address assigned with a different network number than the one for the remote IP Host the remote IP Host may need a proper route entry for the local network where the SmartSwitch Remote Access Module is located Make corrections to the remote IP Host configuration Problem The remote IP Host connected toa WAN RLAN interface on the SmartSwitch Remote Access Module does not receive a ping response from the local IP Host Action 1 Verify that the remote IP Host can access the LAN interface of the SmartSwitch Remote Access Module If it accesses the LAN interface then continue with the next step If the remote Host is unable to access the LAN interface refer to the preceding problem and action 2 Verify that the local IP Host has the route entry for the remote network with the SmartSwitch Remote Access Module as the next hop If it does refer to Verify IP Routing Over a LAN Connection in the System Verification chapter If the local IP Host does not have the proper route entry make corrections to the local IP Host configuration IP ROUTING OVER A WAN UNNUMBERED INTERFACE CONNECTI
31. yyyyyyyyyyyy is the router s MAC address Verify the call has come up From the router side SITE1 issue the following administration console command to display the monitor connections screen mc If the call is displayed on the monitor connections screen the IPX Remote LAN interface is operational If the call is not displayed refer to IPX Routing over the Remote LAN Connection in the Problem Diagnosis chapter VERIFYING IPX ROUTING OVER A WAN CONNECTION 68 To verify the operation of IPX Routing over a WAN connection 1 Determine if NetWare Client A can see the remote NetWare Server remote To do this activate NetWare Client A s desktop network neighborhood feature Then check to see if remote is included in Client A s network neighborhood If remote is included in Client A s network neighborhood them IPX over the WAN connection is operational If it does not appear in the network neighborhood then IPX over the WAN connection is not operational Refer to PX Routing Over the WAN Connection in the Problem Diagnosis chapter SmartSwitch Remote Access Module SYSTEM VERIFICATION Verifying the AppleTalk Routing Feature VERIFYING TRIGGERED RIP SAP Verify whether or not triggered RIP SAP has started and is operational 1 Determine if triggered RIP SAP has started by viewing the system messages To display the messages enter the following console command dr lt RET gt Look for following
32. 0x03 SEQ I 15 35 09 99 80FD Conn 001 OUT PPP CCP CFG ACK Id 0x7B Len 9 I 15 35 09 99 9999 Alg Ox STAC LZS Len 5 I 15 35 09 99 9999 Hist Count 0 Chk Mode 0x03 SEQ I 15 35 09 99 80FD Conn 001 IN PPP CCP CFG ACK Id 0xB4 Len 9 I 15 35 09 99 9999 Alg 0x11 STAC LZS Len 5 IT 15 35 09 99 9999 Hist Count 0 Chk Mode 0x03 SEQ e Peer Protocol Rejects CCP If the peer does not actually support PPP compression it will most likely Protocol Reject the SmartSwitch Remote Access Module s attempt to negotiate CCP In this case the SmartSwitch Remote Access Module will abandon its attempt to use compression and the connection will operate uncompressed The incoming frame from the peer contains a PROT REJ whose 1st two hex octets in the trace indicate the CCP protocol Ox80FD I 16 01 51 65 80FD Conn 001 OUT PPP CCP CFG REQ Id 0x87 Len 9 I 16 01 51 65 9999 Alg 0x11 STAC LZS Len 5 LT 16 01251 65 99997 Hist Count 01 Chk Mode 0x03 SEQ I 16 01 51 65 C021 Conn 001 IN PPP LCP PROT REJ Id 0x00 Len 15 I 16 01 51 71 0000 80 FD 01 87 00 09 11 05 00 01 03 e The SmartSwitch Remote Access Module does not have Compression ENABLED In this case the SmartSwitch Remote Access Module will respond to all attempts by the peer to open CCP with a TERM ACK frame The connection will operate uncompressed Note a device that supports compression but has it disabled will typically do the exact same t
33. 196 SmartSwitch Remote Access Module SYSTEM COMMANDS Viewing Operational Information per connection type of channel usage and available data rates If there is at least one device connected the display will look as follows Note that a more mechanism will be used when the number of connected devices exceeds a full screen If there are no devices connected the cs command does not produce any output System Name gt CS Number of Channels Data Rate Kbps Connect Time Device Name Swi Ded FrR X25 Tot Swi Ded FrR X25 Tot hr min sec Tokyo 1 0 0 0 1 64 0 0 0 64 00231439 Ann Arbor T 1 0 0 2 64 64 0 0 128 1237222 18 New York 4 0 0 0 4 256 0 0 0 256 04 02 22 dr ds Displays reports of system messages Refer to the chapters titled System Messages or Trace Messages for message definitions Displays system statistics For details on the available system statistics refer to the System Statistics chapter list file name mc Displays the indicated file For example to display the Release Notes enter the following command list rel_note txt The more mechanism is used to view the indicated file To view the next section of the file simply press any key except lt escape gt The system will automatically return to the normal system prompt after the entire file has been displayed If you are viewing the Release Notes press the lt escape gt key to exit the release notes and continue wit
34. 4 Change the TFTP configuration by typing tftp change The following messages will be displayed Current TFTP Configuration The TFTP Feature is enabled The TFTP Client is enabled The TFTP Server is disabled You will be prompted to change the status for each configuration element Enable the TFTP Server and assign file access rights to Admin 5 Usea TFTP client application to PUT the UPGRADE OSW file from the 93W006 9W007 Remote Access Module CD ROM to the SYSTEM directory on the module that you want to upgrade 6 Return to the Telnet console and issue the exit Manage Mode command Note You will receive a warning that the current configuration data has not been permanently stored in the configuration files Do NOT save the TFTP configuration changes 7 Issue the restart console command to complete the Upgrade process ACCESSING THE RELEASE NOTES The Release Notes provide release highlights and important information related to this release that should be reviewed before you begin the system s installation and configuration The Release Notes located on the system s FLASH file system in a file called REL_NOTE TXT To display the release notes on the system enter the following console command at the system prompt system name gt LIST REL_NOTE TXT 9WO006 and 9W007 51 TROUBLESHOOTING We include the following chapters in the Troubleshooting segment of the User s Guide e System Verification A
35. 9WO006 and 9W007 147 USER S GUIDE 148 OSW lt OSWFileName gt found in the Flash File System The OSW has not been updated from this file due to insufficient Flash File System space Please delete unnecessary files from the system Delete unneeded files to free up Flash File System space and reboot the system DO NOT DELETE NEX BIN IOP BIN OR UPGRADE BIN The system will again attempt to install the compressed file set after the system is rebooted again Outgoing calls barred Slot lt slot gt Port lt port gt The system cannot place outgoing calls on the indicated line The switch must be configured to handle circuit switched data calls Contact your phone company and report the problem Out of CCBs Port lt port gt CallRef lt call reference gt Contact your Distributor or Customer Support Out of LAN Adapter transmit command descriptors The LAN adapter is temporarily out of buffers used to transmit frames on to the Ethernet This condition should clear If it persists contact your Distributor or Customer Support Out of overflow RAM buffers Contact your Distributor or Customer Support Out Suc lt slot port gt ISDN line failure The line connected to the indicated slot and port is out of service for the reason indicated by 1 No layer 1 sync for 5 seconds This problem normally occurs due to WAN cabling problems Check your cables to make sure they are connected correctly If this problem still o
36. Access Module the new configuration will not take place until the SmartSwitch Remote Access Module is restarted This may be accomplished with Telnet session and issuing the restart command The Telnet session must then be reestablished USAGE INSTRUCTIONS The SmartSwitch Remote Access Module has both the client and server TFTP components built into it When using the SmartSwitch Remote Access Module as the local client enter the following command s to transfer files tftp put or tftp get The tftp put command transfers files to the remote host the tftp get command retrieves files from the remote host For either command you will then be prompted for the IP address of the remote host the complete path of local file name the complete path of the remote file name and the file mode binary or ASCII You will be notified of the status of the transfer There isa tftp stats command that gives the user statistics on the TFTP feature Statistics for the server or remote side imply that someone from a remote device either on the LAN or WAN initiated the request to transferred files to or from the SmartSwitch Remote Access Module Statistics for the client or local side imply that the user on the SmartSwitch Remote Access Module initiated the request to transfer files to a remote device The following statistics are available for both the server and client sides e Number of successful file puts Number of successful file gets Number of fail
37. Action 1 Ifyouissued the call device lt device name gt console command to initiate the call check to see that you entered the device name correctly Device names are case sensitive 2 Ifyouissued the call peer lt telephone number data rate gt console command to initiate the call check to see that you entered the correct telephone number and data rate The telephone number must contain all required prefixes such as the area code or a 9 if Centrex is used 9WO006 and 9W007 105 USER S GUIDE 106 3 If you have entered the call device or the call peer command correctly follow the set up and actions listed below Set Up 1 Enable the call trace messages by issuing the trace on console command 2 Erase the current system messages issue the er console command 3 Initiate a call to a remote device by issuing the call device lt device name gt console command 4 Display the system messages issue the dr console command 5 Look for the following call request messages among the system messages Out CALL RQST ACK Call Id lt call Id gt Rate lt data rate gt Slot lt slot gt Port lt port gt Chans lt bearer channel map gt TN lt telephone number di aled gt Ces lt communication endpoint suffix gt ConnId lt connect Id In CALL RQST ACK CallId lt call Id gt Slot lt slot gt Port lt port gt CES lt ces gt ConnId lt connection Id gt In PROCEEDING
38. Agent To correct this problem use SFVRA CFG to add the desired community name or change the configuration of your Network Management Station so that it uses a Community Name that is known to the SmartSwitch Remote Access Module To add the desired community name to the site 1 Ifitis not already running start up SFVRA CFG w 2 From the toolbar select Functions then select SNMP or click the mac icon 3 Double click on the SNMP Management Group that the site is associated with 4 Click on the Communities tab then click on Add 5 Enter a Community Name then select an associated MIB Access Level then click on Add 6 Ifyou made any changes download the new configuration files to the site For more detailed instructions refer to the following sections in the SFVRA Configuration Manager User s Guide e For SNMP community name information refer to Configuring SNMP Management Group Communities in the Configuring SNMP Management Groups chapter e For downloading configuration files refer to Downloading Configuration Updates in the Exporting Configuration Files chapter Problem The following message is continuously reported in the system log display the system log by issuing the dr console command SNMP Authentication failure improper access rights SmartSwitch Remote Access Module PROBLEM DIAGNOSIS Dial Out Action The Community Name specified in the request PDUs does not have the proper access rights to
39. AppleTalk Network System Static Routes in the Configuring AppleTalk Network Information chapter For downloading updated configuration files refer to Downloading Configuration Updates in the Exporting Configuration Files chapter 3 If the static route is properly configured then contact your Distributor or Customer Support APPLETALK ROUTING OPERATIONAL OVER THE WAN CONNECTION 100 Problem The local Mac is unable to see the remote resource Remote Mac which is located across the WAN Action 1 Verify that AppleTalk Routing is operational on both the local and the remote LAN 2 Verify that the remote resources remote Mac can be seen when the WAN connection is up 3 If the remote resources can be seen when the connection is up but not when the connection is down there are some problems with making outbound calls Using SFVRA CFG make sure that the information on the remote SmartSwitch Remote Access Module labeled Site 2 in the example network contains a proper AppleTalk address and that Make calls for AppleTalk data for the device is enabled To check the system s AppleTalk address and ensure that Make calls for AppleTalk data is enabled a b If it is not already running start up SFVRA CFG From the toolbar select Functions then select Connection Groups or click the o icon Click on the site s connection group this should have been configured previously Click on the site in question then on the
40. B channels in use e The value which the number of ISDN B channels in use must meet or exceed in order to cause an isdnUsageHigh SNMP trap to be generated by the system e The enabled status for the generation of the ISDN usage traps isdnUsageHigh and isd nUsageNormal e The elapsed time since the monitoring of the high water mark began This information can help you determine if additional lines and or systems are necessary For example the high water mark could be compared to the number of ISDN B channels available taking into consideration the elapsed time An example output from this command is as follows System Name gt isdn usage number of ISDN B channels available 6 number of ISDN B channels in use 3 high water mark 5 isdnBChanUsage trap threshold a generation of ISDN usage traps enabled elapsed time 3 days 4 hrs 12 min 38 sec isdn usage clear Clears the B channel high water mark and elapsed time values The purpose of this command is to allow the user to reset the high water mark to coincide with changes to the system and or the network or so that the user can monitor the high water mark over desired time periods 9WO006 and 9W007 221 USER S GUIDE LAN COMMANDS The following commands are used to display current system LAN diagnostic information lan stats Displays the current LAN packet forwarding statistics including the number of frames received and transmitted fr
41. CONNECTION IS OPERATIONAL To verify the operation of the LAN connection the Ethernet LAN adapter resource must already be operational To verify the operation of the LAN connection 1 Connect the SmartSwitch Remote Access Module to the SmartSwitch 9000 s properly terminated Ethernet LAN connection Transmit a test packet onto the Ethernet LAN At the administration console type lan test lt return gt This command will display a message similar to the following LAN port 1 Transmit was successful If the system displays this message then the test packet was transmitted correctly If this message IS NOT displayed then the LAN connection failed Refer to LAN Attachment in the Problem Diagnosis chapter VERIFYING BRIDGE IS INITIALIZED To verify that bridging has initialized properly 1 Determine if the bridge is in the forwarding state by viewing the system messages At the administration console type dr lt return gt The dr command displays the current system messages Look for the following LAN adapter messages among the system messages LAN Port lt port gt is now in the LISTENING state LAN Port lt port gt is now in the LEARNING state LAN Port lt port gt is now in the FORWARDING state Note Other messages may also be displayed with these LAN messages If you see these bridge initialization messages then bridging is operational If these bridge initialization messages are NOT di
42. Call Id lt call Id gt Slot lt slot gt Port lt port gt Chans lt bearer channel map gt Ces lt communication endpoint suffix gt ConniId lt connect Id gt In CONNECT Call Id lt call Id gt Slot lt slot gt Port lt port gt Chans lt bearer channel map gt Ces lt communication endpoint suffix gt Connid lt connect Id gt Action 1 If the system does not report a call request message for the remote device then the system did not attempt to make a call Check to see if there is enough call resources lines channels supported connections to make the missing call For example if your system supports only one BRI line and you have no hunt groups then only two active connections are possible The system would not attempt to make a third call If this is not the case contact Customer Support If the system reports a call request message but it does not connect then the system attempted to make a call Check to see if the remote device has already completed the installation and verification processes and is currently running with no active errors If there are no problems with actions 1 and 2 proceed to action 3 Check for the following system messages In accept lt gt In disconnect lt gt lt disconnect cause gt If the system reports these messages then the network disconnected the call attempt For the disconnect cause meaning refer to the Cause Code table If help is necessary to
43. IP Error from ESP datagram discarded An error occurred within the IP forwarding logic which make it impossible to send this datagram IP Invalid Device Info Device is not IP callable lt device name gt An IP packet could not be forwarded to a remote network because the next hop device for that network is not configured as IP Callable The SmartSwitch Remote Access Module returns a network unreachable message to the sender IP x x x x not added to the pool Invalid IP address A failure was encountered by the IP subsystem during initialization processing IP made an unsuccessful attempt to add a static address to the IP Address Pool The IP address being added did not match any of the configured IP network interfaces IP x x x x not added to the pool Invalid Device Id A failure was encountered by the IP subsystem during initialization processing IP made an unsuccessful attempt to add a static address to the IP Address Pool The ID supplied by the IP subsystem was invalid Contact your Distributor or Customer Support IP x x x x not added to the pool IP Address Pool Full A failure was encountered by the IP subsystem during initialization processing IP made an unsuccessful attempt to add a static address to the IP Address Pool The IP Address Pool was already full IP x x x x not added to the pool Unknown error y A failure was encountered by the IP subsystem during initialization processing IP made an unsu
44. LAN Interface 64 Verifying IP RIP Output Processing on a WAN Interface 65 Verify IP RIP Input Processing Operational on a WAN Interface 66 Verifying IPX Router is Initialized 66 Verifying IPX Routing is Operational 67 Verifying IPX Routing over a LAN Connection 67 Verifying an IPX Remote LAN Connection 68 Verifying IPX Routing over a WAN Connection 68 Verifying Triggered RIP SAP 69 Verifying the AppleTalk Routing Feature 69 Verifying AppleTalk Routing is Initialized 69 Verifying AppleTalk Routing is Operational 70 Verifying AppleTalk Routing Operational over the LAN connection 71 Verifying AppleTalk Routing Operation over a WAN connection 71 Verifying SNMP is Operational 72 Verifying the Dial Out Feature 73 Verifying Compression is Operational 73 Verifying Reserved Bandwidth is Operational 73 Verifying a Semipermanent Connection 74 Problem Diagnosis 75 Overview 75 WAN Adapter 75 LAN Adapter 75 Bridge Initialization 76 IP Routing Initialization 76 WAN Line Availability 78 Dedicated Connections 80 Remote Device Connectivity 80 LAN Attachment 82 IP Routing Over Interface Connections 82 IP Routing Over the LAN Interface Connection 82 IP Routing Over a WAN Interface Connection 84 IP Routing Over a WAN RLAN Interface Connection 86 IP Routing Over a WAN UnNumbered Interface Connection 87 9WO006 and 9W007 7 USER S GUIDE IP RIP 88 IP RIP Initialization 88 IP RIP Output Processing on a LAN Interface 88 IP RIP Input Processi
45. Meaning 0 remote device private local network public local network transit network private remote network public remote network NY O71 BB WY N rR international network FF local SmartSwitch Remote Access Module system 3 The In Disconnect messages have a cause field This is the value in hex that was in the message It explains why either a call was disconnected or why a call attempt was not able to be completed There are also parameters such as lt signal value gt lt progress value gt that are not described here These values represent messages reported from the switch We have attempted to interpret their significance in the error message text itself Refer to the Cause Codes table for a complete listing of cause codes When the call trace option is enabled the system may report messages such as I 13 55 46 98 1067 Out CALL ROST CallId 0x8000 Rate 64 Slot 1 Port 1 Chans 0x2 TN 181 Ces 0 ConnId 0 T 13 55 46 98 1063 In CALL RQST ACK CallId 0x8000 Slot 1 Port 1 Ces 1ConnId 0 I 13 55 47 43 1063 In PROCEEDING CallId 0x8000 Slot 1 Port 1 Chans 0x1 Ces 1 ConnId 0 I 13 55 47 60 1063 In CONNECT Call_id 0x8000 Slot 1 Port 1 Chans 0x0 Ces 1 ConnId 0 I 13 55 54 16 4D11 LAN Port 1 is now in the FORWARDING state CALL TRACE MESSAGE SUMMARY Access information discarded cause Call trace message This message is used to indicate addit
46. Modem Usage 189 Usage Instructions 190 Establishing a Remote Administration Session 190 Terminating a Remote Administration Session 191 Performing a File Transfer Using CARBON COPY 192 Running without Carbon Copy 193 Removing Carbon Copy 193 Null Modem Connection 193 Adding Carbon Copy 194 System Commands 195 Overview 195 Accessing Administration Services 195 Setting the IP Address 196 Viewing Operational Information 196 Viewing Throughput Information 200 Throughput Monitor Contents 201 Saving Operational Information 202 Clearing Operational Information 202 Terminating and Restarting the SmartSwitch Remote Access Module 203 Setting the Date and Time 203 Terminating Administration Sessions 204 AppleTalk Routing Commands 205 Bridge Commands 209 Call Control Commands 210 Call Restriction Commands 213 Compression Information Commands 214 Digital Modem Commands 214 IP Routing Commands 215 IPX Routing Commands 219 ISDN Usage Commands 221 LAN Commands 222 Packet Capture Commands 222 SNMP Commands 225 Spanning Tree Commands 225 Spanning Tree Port Information 226 Spanning Tree Bridge Information 226 TCP Commands 228 Telnet Commands 228 Terminal Commands 231 TFTP Commands 232 Trace Commands 233 UDP Commands 234 WAN Commands 234 9W006 and 9W007 9 USER S GUIDE System Statistics 236 10 Overview 236 Connectivity Statistics 236 Call Restriction Statistics 237 Call Statistics 237 Throughput Monitoring Statistics 237 AppleT
47. Module SYSTEM VERIFICATION Verifying the Dial Out Feature VERIFYING THE DIAL OUT FEATURE To perform the Dial Out verification for a remote device you need to know the configured device name associated with the device s device table entry Note that the device name is case sensitive 1 The following administrative command is used to verify that the Dial Out feature is operational to a specific remote device call device lt device name gt For example to verify that the Dial Out feature is operational for remote device with fred as the configured device name you would enter call device fred atthe system prompt A message will be displayed indicating whether or not the call was made successfully Refer to Dial Out in the Problem Diagnosis chapter if the call was not made successfully VERIFYING COMPRESSION IS OPERATIONAL 1 2 3 Make sure compression is enabled on a system wide basis Cause a call to be established with a device for which per device compression is enabled To verify that compression is in effect with the device issue the cmp stats lt devicename gt console command while the connection is in place If compression is in effect this command will display the current compression counters and ratios If compression is not in effect the command will return an indication that the device is a non compressed connection If compression is not in effect refer to Compression in the Problem Diagnosis chapte
48. Module TRACE MESSAGES PPP Packet Trace Messages Echo Reply The Echo Reply is transmitted in response to an Echo Request The Echo Reply packet contains the magic number of the sending device Until the magic number option has been negotiated the value must be set to zero Discard Request The Discard request packet is transmitted by a device to exercise the data link layer processing This packet is silently discarded by the receiving device 9WO006 and 9W007 177 SYSTEM MAINTENANCE This grouping of information provides information to help you maintain your SmartSwitch Remote Access Module once it is operating Note that the included system statistics information may also prove valuable in troubleshooting We include the following chapters in the System Maintenance segment of the User s Guide e Remote Management Once the SmartSwitch Remote Access Module is initially configured you may use methods to remotely manage the SmartSwitch Remote Access Module This chapter provides information for using each of these methods e System Commands A listing of all system console commands and associated command definitions e System Statistics A listing of all system statistics and associated statistic definitions e Routine Maintenance Instructions for performing routing SmartSwitch Remote Access Module maintenance REMOTE MANAGEMENT OVERVIEW Once your system is initially configured and thus assigned an IP address
49. NMS to monitor the SmartSwitch Remote Access Module USAGE INSTRUCTIONS Normally you will have a GUI NMS graphical user interface that will display a picture of the network You will then select the desired SmartSwitch Remote Access Module and display the desired MIB information As an example the information displayed in the dr command would be located in the MIB structure under private enterprises networkExpress ih000 ihOOO0StatusReports ihStatusReportTable 9WO006 and 9W007 181 USER S GUIDE TELNET 182 Telnet Client IN_A gt LAN TEST A LAN Test Passed IN_A gt LAN TEST LAN Test Passed Desesan SITE HQ ISDN ae f Remote are i SITE 2 Telnet is the standard way of providing remote login service With Telnet any user on the LAN or WAN executing a standard Telnet client program can remotely login to the SmartSwitch Remote Access Module and get an SmartSwitch Remote Access Module console session When you have an active console session SmartSwitch Remote Access Module commands can be entered as if you have a locally attached keyboard and monitor Once you use Telnet to login to the SmartSwitch Remote Access Module it is possible to make configuration changes to the SmartSwitch Remote Access Module using SFVRA SFG In the first Telnet illustration see previous page the Telnet client is not an SmartSwitch Remote Access Module It is also
50. No action required X25 facilities warning charge inform not available The service provider does provide charging information No action required X25 facilities warning call redirect notification not available The service provider does provide call redirect information No action required X25 facilities warning NUI not available Network device identification not available No action required X25 permanent virtual circuit down Access lt access index gt PVC lt PVC index gt LCN lt LCN gt The indicated X 25 virtual circuit is down Switched backup connections will be used if available This message will occur if the other system is down or if the network interface line is not connected or if the authentication of the remote device failed X25 permanent virtual circuit to device lt device name gt up Access lt access index gt PVC lt PVC index gt LCN lt LCN gt The indicated X 25 virtual circuit is operational XMODEM DATA FAILED CRC CHECKS A file contained in the X Modem file set has failed the CRC check The system will automatically reset and attempt a reboot in an effort to correct the problem If the system continues to fail make note of the displayed messages and call your distributor A software update is likely needed Zone allocation failed increase zone table capacity The number of AppleTalk zones has surpassed the configured zone table capacity The SmartSwitch Remote Access Module configuration utility
51. POST The boot process should continue however make note of the error message in the event of a future problem Post lt number gt timed out waiting for i960 to respond during POSTs The i960 failed to respond during the allotted amount of time during the specified POST This is an i960 failure The boot process should continue however make note of the error message in the event of a future problem PPP Link Failure Detected No response to periodic Echo Requests This message is logged by the feature when it detects a failed link PVC for DLCI lt dlci index gt not ACTIVE A frame was received on the PVC associated with the indicated DLCI which was not active This is a temporary condition and results from an asynchronous operation between the network and customer premise equipment regarding the state of the individual PVCs If this problem persists contact your Distributor or Customer Support PVC not allocated for lt dlci index gt The frame relay software received a frame from the network on PVC using the indicated DLCI which has not yet been configured It is likely that there is a configuration mismatch between nodes in the network such that a node is transmitting data to the node logging this error via a valid but as yet unallocated PVC PVC rcv wait q already full Indicates a lack of system resources to handle the level of traffic being experienced Contact your Distributor or Customer Support RADIUS authentication is no
52. Platform and resources that you are using Problem Please fill in the following sections Type Software Hardware Unknown Occurrence Reproducible Intermittent Single Occurrence Original Number This field is for your use Enter your problem tracking number if desired for future reference Description Briefly describe the problem you are experiencing Description including sequence of events Briefly describe the problem you are experiencing As best you can describe the events or conditions that led to the problem you are experiencing Please send the System Problem Report form and any extra information for example line traces system reports and configuration files that you have CONTACTING CABLETRON SYSTEMS You can call us directly at Phone 603 332 9400 FAX 603 337 3075 fax or you can send email to us at support ctron com DATE NUMBER OF PAGES INCLUDING THIS PAGE TO CUSTOMER SERVICE FROM Cabletron Systems COMPANY 603 332 9400 PHONE ADDRESS 603 337 3075 FAX PHONE FAX CABLETRON SYSTEMS SYSTEM PROBLEM REPORT SOFTWARE Release Issue Version HARDWARE Platform Resources __ CSX154 __ 9W006 200 __ Ethernet 1 __ BRI 4 __CSX155 __ 9W006 400 __ Ethernet 2 __ V 35 ___CSX1000 __ 9W006 220 __ PRI 8 __ RS232 __ _CSX1200 __ 9W007 200 __ PRI 23 __ DM8 __ CSX5500 __ 9W007 400 __ PRI 23 30 __ DM 24 ___CSX6000 __ 9W007 220 __ Expander _ DM24 ___CSX7000 __ BRI 1 __ DM30
53. Statistics for a list of available statistics and their definitions TELNET COMMANDS 228 These commands are Telnet client console commands These commands provide tools for you when you are using the system as a Telnet client As a Telnet client the SmartSwitch Remote Access Module can then be used to Telnet into another SmartSwitch Remote Access Module to perform system maintenance for example updating configuration information These commands are not needed for a Telnet session as a rule but may be beneficial for some users For more information SmartSwitch Remote Access Module SYSTEM COMMANDS Telnet Commands regarding the system s Telnet client feature refer to the Telnet section of the Remote System Management chapter telnet Displays the help screen for the telnet command The help screen provides the syntax for the command described below telnet lt ip address gt port number Begins a Telnet session for the Telnet host at the indicated IP address The port number is an optional parameter that can be used to specify the destination port number Include this parameter if you wish to connect to a port other than the default port number 23 telnet The telnet command used with no arguments as opposed to the above command puts you in the Telnet command mode Once you are in the Telnet command mode the following commands are then available close Used to close the current Telnet connection to a target host
54. Throughput Supported Note The above graph represents the guaranteed throughput without CRC errors The actual throughput may be higher REMOVING CARBON COPY To remove Carbon Copy from your system 1 QUIT from the SmartSwitch Remote Access Module 2 At the DOS prompt type dropcc 3 Reboot your SmartSwitch Remote Access Module NULL MODEM CONNECTION To use Carbon Copy via a local NULL modem connection to make configuration changes follow the steps listed below 1 Insert Disk 1 from your Installation or Upgrade disk set labeled R2 3113 or later and reboot 2 Carbon Copy will now be available via a NULL modem connection to the Serial Port 3 Once the configuration changes have been made remove the floppy and reboot your SmartSwitch Remote Access Module Running the system with Disk 1 inserted is not recommended 9WO006 and 9W007 193 USER S GUIDE ADDING CARBON COPY If you wish to restore remote management to your system re add Carbon Copy by following the steps below 1 QUIT the SmartSwitch Remote Access Module 2 Atthe DOS prompt type addcc 3 Reboot your SmartSwitch Remote Access Module Note Carbon Copy is a registered trademark of Microcom Systems Incorporated 194 SmartSwitch Remote Access Module SYSTEM COMMANDS OVERVIEW Two classes of system administration commands are available on the SmartSwitch Remote Access Module guest commands and administrator commands Guest comma
55. a temporary problem 45 2D preempted 46 2E precedence call blocked 47 2F resource unavailable unspecified Indicates that the requested channel or service was unavailable for an unspecified reason This may or may not be a temporary problem 49 31 quality of service unavailable Indicates that the requested quality of service as defined by CCITT recommendation X 213 could not be provided by the network This may be a subscription problem 50 32 requested facility not subscribed Indicates that the remote equipment supports the requested supplementary service but that this is available only by subscription 51 33 reverse charging not allowed 9WO006 and 9W007 275 USER S GUIDE Dec Value Hex Value Q 931 Cause 52 34 outgoing calls barred 53 35 outgoing calls barred within CUG 54 36 incoming calls barred 55 37 incoming calls barred within CUG 56 38 call waiting not subscribed 57 39 bearer capability not authorized Indicates that the device has requested a bearer capability that the network is able to provide but that the device is not authorized to use This may be a subscription fault 58 3A bearer capability not presently available Indicates that the network is normally able to provide the requested bearer capability but not at the present time This may be a temporary network problem or a subscription problem 59 3B de
56. allows you to set the maximum number of defined and learned zone table entries The default value is 512 The maximum is 2 000 You may need to reset the zone table capacity to a higher number Zone allocation failed maximum capacity already configured The maximum number of AppleTalk zones have been surpassed Contact your Distributor or Customer Support 9WO006 and 9W007 167 TRACE MESSAGES OVERVIEW Trace messages include the following categories of messages 1 Call Trace Messages 2 PPP Packet Trace Messages Before trace messages can be logged to the system report log you must first enable the type of trace you would like to use Once enabled the system includes the trace messages in the memory resident report log To access this log use the following commands dr or ds display reports or display statistics er ores erase current messages statistics from memory wr OL ws write reports statistics to disk When the system writes system messages to disk it stores them in the following locations Directory log File Name rprt_log nn where nn is an integer that is incremented each time a new file is written The system reports messages using the following format Message Type Time Report Number Message I Informational hour minutes second internal ID for area actual text of W Warning reporting the the message E Error message Where e The Message Type quickly identifies the type of message the system report
57. atalk stats zipconsole command zipInZipQueries The number of ZIP Queries received by this system zipInZipReplies The number of ZIP Replies received by this system zipInZipExtReplies The number of ZIP Extended Replies received by this system SmartSwitch Remote Access Module SYSTEM STATISTICS AppleTalk Statistics zip ZoneConflctErrors The number of times a conflict has been detected between this entity s zone information and another system s zone information zipInObsoletes The number of ZIP Takedown or ZIP Bringup packets received by this system Note that as the ZIP Takedown and ZIP Bringup packets have been obsoleted the receipt of one of these packets indicates that a node sent it in error APPLETALK NAME BINDING PROTOCOL NBP STATISTICS You can display this subgroup of AppleTalk statistics by issuing the atalk stats nbpconsole command nbpInLookUpRequests The number of NBP LookUp Requests received nbpInLookUpReplies The number of NBP LookUp Replies received nbpInBroadcastReqs The number of NBP Broadcast Requests received nbpInforwardRequests The number of NBP Broadcast Requests received nbpOut LookUpReplies The number of NBP LookUp Replies sent nbpRegistrationFails The number of times this node experienced a failure in attempting to register an NBP system nbpInErrors The number of NBP packets received by this system that were rejected for any error APPLETALK TRAN
58. be found in the table of configured device names lt device name gt is already connected Indicates that a connection to a device can not be initiated if there is already a connection to that device The call device command cannot be used to increase bandwidth for an existing connection Call attempt failed Indicates that the request could not be executed More than one match for lt device name gt found in the Device Tabl Displayed if you enter just part of a device name and that part could specify more than one device name You will be prompted to enter the device name again in a more specific manner For example if call device Sch is entered and there is a device configured with the name Schultz and a device configured with the name Schmidt this message would be displayed You would then need to enter at least call device Schu to successfully initiate a call to the device Schultz lt device name gt is not callable Each PPP device in the device database can have one or two phone numbers at which they can be called This message is displayed if the device has no phone number specified R nter the name or lt RET gt to cancel The device name must be re entered Unable to prompt for device name at this time Indicates that the cal 1 command would prompt you for a device name but the necessary resources are not available The recommended actions are as follows 1 If possible enter the device name on the command line
59. be successfully initialized The same example that is used in the previous section is used to verify IP RIP input processing on a WAN interface To verify the operation of IP RIP Input processing on a WAN interface 1 Make sure that a dedicated connection between system and Router is up and operational On the SmartSwitch Remote Access Module administration console Type cs lt return gt If the connection to Router is displayed the continue with the next step 2 Determine if system has learned the route to 192 1 2 0 from the Router On the SmartSwitch Remote Access Module administration console Type ip route lt return gt If the route to 192 1 2 0 is displayed the IP RIP input processing is operational If the route is NOT displayed refer to IP RIP Input Processing on a WAN Interface in the Problem Diagnosis chapter VERIFYING IPX ROUTER IS INITIALIZED 66 To verify that the IPX Routing option has initialized properly 1 Determine if IPX routing has been initialized on the SmartSwitch Remote Access Module by viewing the system messages To display the messages enter the following console command dr lt return gt 2 Look for the following IPX message among the system messages IPX IPX router is initialized successfully Also for each IPX interface that has been configured the following interface initialization message should be displayed among the system messages IPX Network initialized successfully on xxxxxxxx XXXX
60. between Frame Relay and switched calls and is not a problem CNTR TMR Timed out waiting for TMR lt number gt interrupt The i386s specified timer did not respond during a POST testing its interrupt capabilities The boot process should continue however make note of the error message in the event of a future problem Configured adapter x type does not exist The interface adapter indicated does not match the resource configuration in the system Correct the configuration on the system Connection disconnected for license violation A connection was disconnected because there were more connections in place than allowed with your version of the system software A larger software version should be ordered Could not find port for static route with next hop address lt AppleTalk Address gt Contact your distributor or Customer Support Could not get Call Restriction information Contact your Distributor or Customer Support Could not get current monthly charges information Could not get the current monthly call charge information on the system The call charge feature will be disabled and the problem should be reported Contact your Distributor or Customer Support Could not obtain fcr packet buffer AppleTalk related Contact your distributor or Customer Support Couldn t find speech service lt slot port gt An incoming call was received which specified Speech Bearer Service capability Speech service is not currently supp
61. data link comes up data link down A counter that is incremented each time a data link goes down switched call initiated A counter that is incremented for each attempt to make a switched call switched call completed A counter that is incremented each time a switched call successfully completes and passes identification switched call retry A counter that is incremented for each retry of an original switched call attempt switched call not possible A counter that is incremented each time a switched call needs to be made to a site and it is not possible connection request failure A counter that is incremented each time a connection is requested and no response has been received after a connection request failure period of time SmartSwitch Remote Access Module SYSTEM STATISTICS WAN Statistics rcv fail A counter that is incremented each time an incoming connection is accepted and no response has been received after a connection receive failure period of time wan board recover A counter that is incremented each time a WAN board is restarted after it originally comes up call minutes day The total call minutes that have been logged for the day call minutes month The total call minutes that have been logged for the month calls day The total number of calls that have been made for the day calls month The total number of calls that have been made for the month 9WO006 and 9W007 263 ROUTINE MAINTENAN
62. details on these disk files refer to the chapter titled Software Overview CLEARING OPERATIONAL INFORMATION The following commands are used to clear current system operational information er Erases the current system messages held in memory es Erases the current system statistics held in memory 202 SmartSwitch Remote Access Module SYSTEM COMMANDS Terminating and Restarting the SmartSwitch Remote Access Module TERMINATING AND RESTARTING THE SMARTSWITCH REMOTE ACCESS MODULE The following commands are used to terminate and restart the system program quit Terminates the system program You may need to quit in order to perform a system function such as a system upgrade configuration change or a configuration backup start_ne Restarts the system program and is available only after you issue the quit command After issuing the start_ne command you must again login to the system restart Generally used from a remote site when using Telnet or TFTP although it is functional from a local console as well The restart command reboots the system and automatically starts up the system software If you prefer you can make configuration changes and store them remotely Later you can transfer the changes the nei files to the system using TFTP In order for these changes to take effect you would need to issue the restart command from the Telnet session of your remote terminal Note If you lose your Telnet connection
63. disconnected the outbound call The lt tone value gt values are error tone busy verify confirm busy network congestion or intercept These tone values indicate a temporary network failure Check the outbound phone number and try again If the problem persists contact your phone company Expensive routing tone on Informational call trace message In ABNORMAL RPT Call Id lt call Id gt Slot lt slot gt Port lt port gt ConnIld lt connect Id gt Ces lt communication endpoint suffix gt The system has detected an internal error condition The lt parameters gt are included for your Distributor or Cabletron Customer Support An error message describing the problem should be reported following this trace message In ABNORMAL RSP Slot lt slot gt Port lt port gt Ces lt communication endpoint suffix gt Err lt error gt Sev lt severity gt State lt state gt The system has detected an invalid internal message type Contact your Distributor or Cabletron Customer Support The lt parameters gt are included for your Distributor or Customer Support SmartSwitch Remote Access Module TRACE MESSAGES Call Trace Messages In ALERTING Call Id lt call Id gt Slot lt slot gt Port lt port gt Ces lt communication endpoint suffix gt ConnId lt connect Id gt Chans lt bearer channel map gt Informational call trace message The system has received an alerting message from the network The Call Id and Ces values ar
64. frame Next to the source MAC address field is the location of that source address An L next to the source address indicates that this address is Local to the SmartSwitch Remote Access Module That is it is attached to the Ethernet segment locally connected to the SmartSwitch Remote Access Module An R next to the source address indicates that this address is Remote to the SmartSwitch Remote Access Module That is it is attached to an Ethernet segment that is connected to a remote ISDN device 9WO006 and 9W007 209 USER S GUIDE The TYPE field is Ethernet type field of the LAN frame This hexadecimal field represents the protocol identifier for an Ethernet formatted frame For an 802 3 formatted frame it is the length of the data unit The COUNT field is the number of frames transferred for that destination address source address and Ethernet type combination The total number of frames is displayed at the bottom of the screen To exit the MAC Address Monitor screen and disable the feature press lt Esc gt on the Administration console keyboard stats Displays the current system packet statistics Refer to Bridge Statistics for a list of available bridge statistics and their definitions stats clear Clears the current system packet statistics CALL CONTROL COMMANDS 210 The following commands are used to initiate and disconnect calls to devices call device lt device name gt Initiate
65. gateway in respect to the forwarding of datagrams received by but not addressed to this SmartSwitch Remote Access Module IP gateways forward datagrams IP hosts do not except those source routed via the host ipDefaultTTL The default value inserted into the Time To Live field of the IP header of datagrams originated at this system whenever a TTL value is not supplied by the transport layer protocol ipInReceives The total number of input datagrams received from interfaces including those received in error ipInHdrErrors The number of input datagrams discarded due to errors in their IP headers Possible errors include bad checksums version number mismatches other format errors time to live exceeded errors discovered in processing their IP options etc ipInAddrErrors The number of input datagrams discarded because the IP address in their IP header s destination field was not a valid address to be received at this system This count includes invalid addresses e g 0 0 0 0 and addresses of unsupported Classes e g Class E For systems that are not IP Gateways and therefore do not forward datagrams this counter includes datagrams discarded because the destination address was not a local address ipForwDatagrams The number of input datagrams for which this system was not their final IP destination as a result of which an attempt was made to find a route to forward them to that final destination In systems that do not
66. in an atypical state of processing set The set command can be used to set certain operating parameters for the current Telnet session The format of the set command is set lt name gt lt value gt where lt name gt is the parameter to be set and lt value gt is what the parameter should be set equal to If no parameters are specified on the set command line or if set is entered the following help message is displayed System Name gt set Available set commands escape Character used to escape back to TELNET command mode Display this help information The set escape command can be used to change the escape character for the current Telnet session This command may be useful when a device is connected to a target host using several different Telnet connections By changing the escape character to a value other than the default lt CTRL gt the user can return to Telnet command mode for a particular session Typically Telnet escape characters have the form lt CTRL gt lt char gt i e the CTRL key some other key must be pressed The lt value gt parameter for the set escape command may have any of the following values 230 SmartSwitch Remote Access Module SYSTEM COMMANDS Terminal Commands e lt CTRL gt lt char gt where lt char gt is in the range of ASCII A to ASCII _ e lt CTRL gt lt char gt where lt char gt is in the range
67. it is in the process of coming up Possible states include listen The port is listening to see if any other routers are out on the network probing The port is probing the network to see if its suggested AppleTalk address is unique or if it is already in use get_info The port is verifying network information and obtaining the default zone get_zones The port s obtaining a complete zone list for the network get_routes The port is requesting routes from another router on the network if another router is present up The port is ready for use down The port is not ready for use unnum_wait_addr This state will exist with the following scenario When an UnNumbered WAN port sends a locally generated packet that requires a reply a return address is needed But because the port is UnNumbered it has no address assigned to it that it can use as a return address To remedy this the UnNumbered WAN port will borrow an AppleTalk address from a local numbered port knowing that when the reply comes it will first come to the UnNumbered WAN port If the UnNumbered WAN port attempts to borrow an address but there are no numbered ports up the unnum_wait_addr state exists the WAN UnNumbered port is waiting for an address address The port s AppleTalk address SmartSwitch Remote Access Module SYSTEM COMMANDS AppleTalk Routing Commands network range For a LAN port this specifies the AppleTalk network range of
68. level authentication flag in device entries for all terminal server connections Waiting for WAN card in slot lt slot gt to complete initialization Download process update for WAN card in slot lt slot gt SmartSwitch Remote Access Module SYSTEM MESSAGES System Message Summary WAN card in slot lt slot gt signals it is operational Download process update that indicates that WAN card in slot lt slot gt is now operational WAN Port is now in the Forwarding state WAN port connections used by the bridge are now entering the specified state WAN Port is now in the lt new state gt state The WAN connection port used by the bridge is entering the specified new state WAN RBS Not Available on this card A RBS debugging command was attempted on a PRI card that is not configured for RBS Check the card configuration and ensure you have the proper type of card Watchdog timeout detected on DM board in slot lt slot gt The Digital Modem card in the specified slot is not functioning properly Check the board s configuration in SFVRA CIG reseat the board in its ISA slot and check any MVIP bus cabling If everything seems in order and the problem persists contact your Distributor or Customer Support Watchdog timeout detected on WAN board x The system has detected that the indicated adapter has failed This is a fatal condition and will cause the card to be reset Verify the settings on the adapter If theses are al
69. message among the system messages Starting Triggered RIP SAP for lt WAN Peer gt If this message is displayed continue check to see if Triggered RIP SAP is operational If message is not displayed refer to Triggered RIP SAP Start Up Determine if triggered RIP is operational On the administration console type ipx trigrip stats Examine statistics for activity Refer to Triggered RIP Statistics for possible statistics and their descriptions Create a change in the route for example shut down a server Again examine statistics ipx trigrip stats to verify the change is propagated to other side If statistics do not reflect change refer to Triggered RIP SAP Operation Repeat process beginning at step 4 for SAP but substitute the following console command ipx trigsap stats VERIFYING THE APPLETALK ROUTING FEATURE VERIFYING APPLETALK ROUTING IS INITIALIZED 1 Determine if AppleTalk routing has been initialized on the SmartSwitch Remote Access Module by viewing the system messages To view the system messages enter the following console command dr Look for the following message among the system messages AppleTalk routing initialized successfully For the AppleTalk port that has been configured the following port initialization message should be displayed among the system messages AppleTalk successfully initialized on lt port type gt with address lt net node gt Note lt port type gt is either LAN port 1 L
70. need to configure a new subnet and associate the system with the new subnet This is because you cannot change these values for the subnet once it has been configured Refer to the SFVRA CFG documentation if you need to do this For more detailed instructions refer to the following sections in the SFVRA Configuration Manager User s Guide e For static routes refer to Configuring IP Network Subnet Information in the Configuring IP Network Information chapter e For downloading updated configuration files refer to Downloading Configuration Updates in the Exporting Configuration Files chapter Verify that the ARP entry for the specified IP address exists As required ping from the IP Host so that the ARP entry is updated Use the ip arp console command to look at the ARP cache entries If the ARP cache entry for the Host does not exist verify that the Host is operational and that the SmartSwitch Remote Access Module and the Host are both physically connected to the same LAN segment If the ARP cache entry exists for the Host check that the IP Host has the same encapsulation type as the SmartSwitch Remote Access Module The system can receive and recognize either Ethernet or SNAP type encapsulations Correct the IP Host or system configuration through SFVRA CFG for encapsulation type To do this for SmartSwitch Remote Access Module a If itis not already running start up SFVRA CFG age b From the toolbar select Functions
71. negotiated The following table summarizes the protocol types Protocol Options Negotiated Link Control Authentication Protocol PAP CHAP Protocol Multilink Protocol MRRU Endpoint Discriminator PAP Password validation CHAP Shared Secret validation Compression Compression options CCP Encryption options Encryption IP address ECP Bridge options IPCP IPX options BCP Appletalk options IPXCP ATCP packet type A code field that indicates the type of command that the packet contains PPP Control Protocol negotiation uses the following commands 9WO006 and 9W007 175 USER S GUIDE Configure Request The Configure Request is used to indicate the options that are supported by this sending device The Request contains an option list and the desired values if they are different from the default value Configure ACK The Configure ACK is transmitted in response to a Configure Request It indicates that the sending device supports the options specified in the option list of the Configure Request and that all values are acceptable The receiving device assumes that negotiation is complete for the Control protocol being configured Configure NAK The Configure NAK is transmitted in response to a Configure Request It indicates that the sending device understands but does not accept the values of the options specified in the option list of the Configure NAK The option list of the NAK only c
72. of ASCII a to ASCII z note that lower case letters are converted to upper case before they are used e lt char gt where lt char gt is in the range of ASCII to ASCII To specify the lt CTRL gt key in the set escape command use the gt character The following is an example of setting the escape character equal to lt CTRL gt P System Name gt set escape P Escape character is P status The status command can be used to interrogate information about the current Telnet session toggle The toggle command can be used to set various operating parameters for the current Telnet session Currently the only parameter available is debug If no parameters are specified on the toggle command line or if toggle is entered the following help message is displayed System Name gt toggle Available toggle commands debug Turn TELNET debug mode on or off Display this help information The toggle debug command allows you to turn the Telnet debug mode on or off If the debug mode is turned on messages beginning with TELNET C may appear in the system log file Most users will not find these messages helpful If you have difficulty with the system Telnet client feature we suggest you call your Distributor or Customer Support TERMINAL COMMANDS The SmartSwitch Remote Access Module supports two terminal types vt100 and ANSI When a Telnet
73. of system messages available for example informational and error It also lists each message individually with suggested actions to take in the event of an error Note Some of the system messages will not appear on all platforms There is another chapter that is of major importance when dealing with system messages The Problem Diagnosis chapter describes the process of diagnosing common problems particularly in the system verification process as well as providing possible recoveries INFORMATIONAL MESSAGES The system records informational messages These are normal events that provide you with current system status Informational messages include the following categories of messages e initialization messages e normal operation messages e Spanning Tree messages USER S GUIDE INITIALIZATION MESSAGES The system reports a variety of messages during a successful system initialization These messages may include status of bridge status of LAN ports and adapters data link SNMP and TFTP information The following are examples of typical initialization messages Bridge is operating in UNRESTRICTED mode Data link up Slot lt slot gt Port lt port gt Ces lt comm endpoint suffix gt SNMP SNMP initialized successfully NORMAL OPERATION MESSAGES The system normal operation messages may include information such as Call Restrictions have been disabled by user command WAN Port is now in the lt new state gt
74. of three messages providing the download process status for WAN card in slot lt slot gt Bridge is operating in RESTRICTED mode Bridge is operating in UNRESTRICTED mode One of the above messages will be displayed to indicate the configured Bridge mode of operation Calculating CRC s An X Modem transfer has been completed and the received data is being checked for integrity Call control detected near end problem Slot lt slot gt Port lt port gt The system detected a problem when initiating a call over the indicated line The call will be retried over a different line if possible Calling Line ID Failure Duplicate ID lt calling line Id gt A call has come in for a device that is using Calling Line Id CLID as the only authentication method and the given CLID is not unique across all devices Calling Line ID Security Failure lt calling line Id gt The system has rejected a device due to a mismatch between the Calling Line Id presented by the caller and the Calling Line Id in the on node device database or obtained via an off node authentication server such as RADIUS 9WO006 and 9W007 117 USER S GUIDE 118 Calling Line ID Security Failure lt calling line Id gt Device lt device name gt The system has rejected a device due to a mismatch between the Calling Line Id presented by the caller and the Calling Line Id in the on node device database or obtained via an off node authentication server such as RA
75. operational enter the snmp stats command at the administration console If the statistics display appears the SNMP subsystem should be fully operational If the following message is displayed SNMP is not operational SNMP is not enabled If the preceding message is displayed refer to SNMP in the Problem Diagnosis chapter for possible actions you may take to make the SNMP feature operational To verify that the MIB objects can be retrieved via the SNMP get command begin by making sure that the latest version of the enterprise MIB the ih_mib asn file has been compiled at the desired SNMP network management station s Once the new version of the MIB is compiled you can issue the SNMP get command To verify the SmartSwitch Remote Access Module SNMP Agent is returning the correct values it is possible to compare the values of the MIB objects retrieved via the SNMP get command to the output available via various system administration console and dynamic management commands For example the isdn usage console command displays B channel information This information corresponds to the MIB isdnUsageMonitor group objects a subset of the ihSystemMonitor group The dr console command will return output that contains information that corresponds to the MIB ihStatusReport table Other console commands that will output information that includes values that correspond to MIB objects are ds udp stats ip stats and snmp stats SmartSwitch Remote Access
76. or PCs that connect to the system at the IP network layer These devices use either the RFC1294 based protocol or PPP to communicate with the system IP router devices are single devices that represent many other IP hosts and routers to the system They must use the CHAP or PAP protocol to identify themselves to the system IP routers usually provide IP network address information at connection time and use PPP to send user data to the system IPX routers are single devices that perform network layer tasks addressing routing and switching to move packets from one location on the network to another IPX routers use the Internetwork Packet Exchange IPX protocol typical of the NetWare environment AppleTalk routers route AppleTalk datagrams based on address information They support the following protocols RTMP NBP and ZIP SECURITY OVERVIEW The system provides several options for validating remote devices and for managing network security The security options available are dependent on the remote device type type of access and the level of security required 9WO006 and 9W007 21 USER S GUIDE NETWORK INTERFACE OVERVIEW The network interface is the physical connection of the SmartSwitch Remote Access Module to a data network For example the Ethernet resource in the system provides a network interface to an Ethernet LAN The ISDN lines in the system provide network interfaces to multiple remote networks Because of thei
77. perform the desired request Use SFVRA CFG to change the MIB access level of the indicated Community Name to the desired access level or change the configuration of your Network Management Station so that it uses a Community Name that has the desired MIB access level To change a MIB access level 1 Ifitis not already running start up SFVRA CFG t 2 From the toolbar select Functions then select SNMP or click the icon 3 Double click on the SNMP Management Group that the site is associated with 4 Click on the Communities tab 5 Since you cannot edit the MIB access level for a previously configured Community Name you will need to delete the Community Name and then add it back with a corrected access level To do this a Select the Community Name in question then click on Delete b Click on Add then enter the new Community Name and the corrected associated MIB Access Level Click on Add 6 Ifyou made any changes download the new configuration files to the site For more detailed instructions refer to the following sections in the SFVRA Configuration Manager User s Guide e For SNMP MIB access level information refer to Configuring SNMP Management Group Communities in the Configuring SNMP Management Groups chapter e For downloading configuration files refer to Downloading Configuration Updates in the Exporting Configuration Files chapter DIAL OUT Problem A Dial Out call was not completed successfully
78. possible to use the SmartSwitch Remote Access Module as the Telnet client This allows you to remotely manage an SmartSwitch Remote Access Module with an SmartSwitch Remote Access Module The benefit from this is you can now use an SmartSwitch SmartSwitch Remote Access Module REMOTE MANAGEMENT Telnet Remote Access Module at your site to perform system maintenance for example configuration changes on a remote SmartSwitch Remote Access Module The picture below illustrates the advantage of the SmartSwitch Remote Access Module Telnet client feature The example network shown illustrates that system 1 has Telnet client capabilities and therefore can simply Telnet to System 2 and add the needed static route Can fix configuration problem in SITE2 remotely through SITE1 Telnet Client C E o Remote Site aema O 5 gt ISDN 7 z rl Fi Telnet Client a L ii tf Network Sub Network 1 f Sub Network 2 gg TON SITE1 MMAC Plus with SITE2 MMAC Plus with SmartSWITCH No route entry SmartSWITCH Remote Access Module configured to Remote Access Module Network 1 INSTALLATION AND CONFIGURATION Telnet is available by default when IP routing is enabled No installation or configuration steps are required USAGE INSTRUCTIONS To access the SmartSwitch Remote Access Module using Telnet you must have a Telnet client software package A Telnet client software package is built into the SmartSwitch Remote Access M
79. problem occurs This command does not affect any other boards within the system modem stats lt slot gt lt modem gt Displays the digital modem statistics associated with the specified modem For a listing of available statistics and their definitions refer to Digital Modem Statistics modem stats clear lt slot gt lt modem gt Clears the digital modem statistics associated with the specified modem 214 SmartSwitch Remote Access Module SYSTEM COMMANDS IP Routing Commands modem status lt slot gt Displays the slots that have valid digital modem DM boards If the command is executed using a specific valid DM board slot displays the modems available for usage from specified slot modem upgrade lt slot gt lt all gt Installs new modem firmware by reprogramming the specified modem s flash memory Periodically you may want or need to add new firmware to DM 24 DM 24 or DM 30 modems To do so you would need to load the new modem file onto the SmartSwitch Remote Access Module C system directory Then to reprogram the modems issue the modem upgrade command which upgrades all the modems on the card modem upgrade lt slot gt lt all gt Slot number refers to the slot in which the digital modem card resides and all refers to all modems on the card Example modem upgrade 2 all upgrades all modems on the DM card in slot 2 We recommend you monitor the upgrade process by using the dr console comma
80. resolve the reported disconnect cause write down the disconnect cause and call your phone company carrier to report the problem SmartSwitch Remote Access Module PROBLEM DIAGNOSIS Compression COMPRESSION Problem Compression is not established for a device for which it is expected Action 1 Issue the cmp stats console command then issue the dr console command to check the message report log A message will inform you if the compression failed due to memory constraints Use SFVRA CFG to verify that the SmartSwitch Remote Access Module has compression enabled To do this a If itis not already running start up SFVRA CFG b From the toolbar select Functions then select Connection Groups or click the lel icon c Click on the site s connection group this should have been configured previously d Click on the site in question then on the same screen click on Edit Group Connections e Double click on the connection in question f Click on the Access tab g Ifit is not enabled enable Compression for this connection h If you made any changes download the new configuration files to the site For more detailed instructions refer to the following sections in the SFVRA Configuration Manager User s Guide e For compression information refer to Adjusting Access Information in the Configuring Connection Groups chapter e For downloading updated configuration files refer to Downloading Configura
81. services the costs of LAN interconnection are based on actual usage the user gets the bandwidth of dedicated digital service at dial up prices Our products offer internetworking solutions for small businesses as well as large corporations The SmartSwitch Remote Access Modules are versatile wide area networking products designed for the SmartSwitch 9000 They provide SmartSwitch 9000 users with an integrated solution for both LAN and WAN access Their capabilities and performance match the requirements that high end network connectivity users expect The 9W006 and 9W007 expand the SmartSwitch architecture to provide ISDN and analog modem access The analog modem access is provided via digital modem technology and can be supported over ISDN or channelized T1 lines The 9W006 and 9W007 SmartSwitch Remote Access Modules are installed directly into the SmartSwitch 9000 They include four flexible WAN interfaces providing ISDN analog modem via digital modem and T1 E1 or channelized T1 access The 9W006 can support up to 96 simultaneous switched digital connections and up to 48 simultaneous switched digital analog modem connections The 9W007 can support up to 120 simultaneous switched digital connections and up to 60 simultaneous switched digital analog modem connections THE SMARTSWITCH REMOTE ACCESS MODULE NETWORK The SmartSwitch Remote Access Module can be used with a mix of bridges routers hosts PCs and workstations These combinat
82. step If the remote IP host CANNOT ping to the SmartSwitch Remote Access Module refer to IP Routing Over a WAN Interface Connection in the Problem Diagnosis chapter Determine if a remote IP host can access the local IP host through the system over the WAN connection On the remote IP host type ping 100 0 0 2 lt return gt If the remote IP host successfully pings to the local IP host then IP routing over WAN type interface is operational Repeat the above steps for each WAN type interface through which you wish to get access 9WO006 and 9W007 59 USER S GUIDE If the remote IP host CANNOT ping to the local IP host refer to IP Routing Over a WAN Interface Connection in the Problem Diagnosis chapter VERIFYING IP ROUTING OVER A WAN REMOTE LAN INTERFACE To verify that IP routing is properly operational over a WAN Remote LAN interface a remote IP Host must be operational and connected to the remote LAN The remote bridge device must be operational and available to initiate connections Also a local IP host must be connected to the local LAN port on the SmartSwitch Remote Access Module Below is an example of a configuration used to verify IP routing over a WAN Remote LAN interface It uses IP addresses specific to the example Substitute the IP addresses of your network when you perform the IP routing verification steps It also uses the ping command The ping command sends a packet to a specified host waits for a r
83. that contribute to this counter s value icm The icm The icm The icm The icm The pOutDestUnreachs number of ICMP Destination Unreachable messages sent pOutTimeExcds number of ICMP Time Exceeded messages sent pOutParmProbs number of ICMP Parameter Problem messages sent pOutSrcQuenchs number of ICMP Source Quench messages sent pOutRedirects number of ICMP Redirect messages sent For a host this will always be zero since hosts do not send redirects SmartSwitch Remote Access Module SYSTEM STATISTICS IPX Statistics icmpOutEchos The number of ICMP Echo request messages sent icmpOutEchoReps The number of ICMP Echo Reply messages sent icmpOutTimestamps The number of ICMP Timestamp request messages sent icmpOutTimestampReps The number of ICMP Timestamp Reply messages sent icmpOutAddrMasks The number of ICMP Address Mask Request messages sent icmpOutAddrMaskReps The number of ICMP Address Mask Reply messages sent IPX STATISTICS You can access the following types of IPX statistics general RIP and triggered RIP SAP and triggered SAP and IPX spoofing The sections below provide information for each category IPX GENERAL STATISTICS You can access IPX general statistics by using the ipx stats console command IPX general statistics include basic and advanced system table statistics IPX BASIC SYSTEM TABLE STATISTICS ipxBasicSysExistStat
84. that one of the following has occurred 1 The lt IP Address gt is not in the remote Authentication server s database 2 The Authentication server s database entry for this IP Address contains errors AUTH RADIUS LOGIN rejected device lt device name gt The remote Authentication server rejected the named device This indicates that one of the following has occurred 1 The lt device name gt is not in the remote Authentication server s database 2 The lt device name gt is entered incorrectly in the remote Authentication server s database SmartSwitch Remote Access Module SYSTEM MESSAGES System Message Summary AUTH RADIUS PAP rejected device lt device name gt The remote Authentication server rejected the PAP mode authentication request for the indicated device This usually indicates that one of the following has occurred 1 The lt device name gt is not in the remote Authentication server s database 2 The device s PASSWORD did not match the password in the RADIUS server s database 3 The RADIUS server s database entry for this device contains errors AUTH RADIUS ROUTE LOOKUP rejected IP address lt IP address gt The remote Authentication server route lookup feature rejected the IP address This indicates that one of the following has occurred 1 The lt IP address gt is not in the remote Authentication server s database 2 The lt IP address gt is entered incorrectly in the remote Authen
85. the LAN segment to which the port is connected Fora WAN port this specifies the AppleTalk network range of the logical segment to which the port is connected For NonExtended networks the range will appear as one number for example 121 121 For UnNumbered ports the range will appear as either 0 0 nonextended networks or 0 0 0 0 Extended networks Note that if the network is nonextended phase 1 this field will be network and will display a singular value as opposed to network range which displays a range flags This will reflect any flags that have been activated for the indicated port Possible flags are extended This flag is triggered if a network range has been configured for the port phase 1 This flag is triggered if the NonExtended network type is configured for the port phase 2 This flag is triggered if the phase 1 flag has not been triggered probe invalid This flag is triggered if the port sends out a probe to see if its suggested AppleTalk address is unique on the network and a response comes back indicating that the address is already in use and cannot be used by this port soft seed This flag is triggered if the port is not configured in the discovery mode it is configured with a suggested network range Its classification as a soft seed router indicates that it does have a suggested network range but that range can be overridden if necessary default zone The port s configured default zone LAN port
86. the SNMP Agent snmpOutTooBigs The total number of SNMP PDUs that were generated by the SNMP Agent and for which the value of the error status field is tooBig snmpOutNoSuchNames The total number of SNMP PDUs that were generated by the SNMP Agent and for which the value of the error status is noSuchName snmpOutBadValues The total number of SNMP PDUs that were generated by the SNMP Agent and for which the value of the error status field is badValue snmpOutGenErrs The total number of SNMP PDUs that were generated by the SNMP Agent and for which the value of the error status field is genErr snmpOutGetRequests The total number of SNMP Get Request PDUs that have been generated by the SNMP Agent snmpOutGetNexts The total number of SNMP Get Next PDUs that have been generated by the SNMP Agent snmpOutSetRequests The total number of SNMP Set Request PDUs that have been generated by the SNMP Agent SmartSwitch Remote Access Module SYSTEM STATISTICS TCP Statistics snmpOutGetResponses The total number of SNMP Get Response PDUs that have been generated by the SNMP Agent snmpOutTraps The total number of SNMP Trap PDUs that have been generated by the SNMP Agent snmpEnableAuthenTraps Indicates whether the SNMP agent process is permitted to generate authentication failure traps The value of this object overrides any configuration information For example it provides a means
87. the indicated adapter card may be faulty and you should contact your Distributor or Customer Support 9WO006 and 9W007 111 USER S GUIDE 112 Adapter x failed to respond from bootstrap The WAN card initialization subsystem encountered an error on the indicated adapter while downloading the bootstrap program Restart the system If the problem persists the indicated adapter card may be faulty and you should contact your Distributor or Customer Support Adapter failed to respond while programming adapter x The WAN card initialization subsystem encountered an error on the indicated adapter while programming the hardware Restart the system If the problem persists the indicated adapter card may be faulty and you should contact your Distributor or Customer Support Administrative Session using ACE does not support password change Passwords may only be changed via the ACE Server administrator initiation During an administrative login the user attempted to change password ACE only supports password change initiated by ACE Server administrator AppleTalk routing initialized successfully This message is posted when the system AppleTalk routing feature has initialized successfully AppleTalk routing RTMP initialization error AppleTalk disabled AppleTalk is disabled because there is an initialization problem with the Routing Table Maintenance Protocol RTMP Contact your distributor or Customer Support AppleTalk rou
88. the new configuration files to effected site For more detailed instructions refer to the following sections in the SFVRA Configuration Manager User s Guide e For enabling bridging refer to Configuring the Site s Systems in the Configuring Sites chapter e For downloading configuration files refer to Downloading Configuration Updates in the Exporting Configuration Files chapter IP ROUTING INITIALIZATION 76 Problem The system does not display the expected IP routing initialization messages Action 1 If you did not see the following IP message IP IP router is initialized successfully Using SFVRA CFG check the configuration to verify that IP routing is enabled To do this a If it is not already running start up SFVRA CFG b From the toolbar select Functions then select Sites or click the icon SmartSwitch Remote Access Module PROBLEM DIAGNOSIS IP Routing Initialization 8 From the displayed list double click on the site you are diagnosing Click on the Systems tab Select the system in question then click on Edit System Settings Under the IP information check to make sure that a check appears next to Enable IP information is included under the Properties tab If you made a change download the new configuration files to effected site For more detailed instructions refer to the following sections in the SFVRA Configuration Manager User s Guide For enabling IP routing refer to
89. then click on IP Network then on Subnets or click on the toolbar c Double click on the particular subnet that applies to the system 9WO006 and 9W007 83 USER S GUIDE d Click on the Network Interfaces tab e Double click on the interface in question f Click on the Expert Properties tab g Check the value for the Packet Encapsulation type Compare the value to the host s value If they are not the same change the value to make them the same h If you made any changes download the new configuration files to the site For more detailed instructions refer to the following sections in the SFVRA Configuration Manager User s Guide e For static routes refer to Configuring IP Network Subnet Interfaces in the Configuring IP Network Information chapter e For downloading updated configuration files refer to Downloading Configuration Updates in the Exporting Configuration Files chapter 5 Try to ping the Host from another device on the LAN If this is also unsuccessful this may indicate a problem with the Host 6 Verify that the hardware address MAC address for the IP Host in the system s ARP cache is correct If it is not correct verify the configuration in the IP Host IP ROUTING OVER A WAN INTERFACE CONNECTION 84 Problem The remote IP Host connected to a WAN interface does not receive a ping response from the SmartSwitch Remote Access Module WAN interface Action 1 Verify that the WAN connec
90. timeout Optional parameter The number of seconds to wait for a reply message The valid range is from 1 to 60 seconds The default value is 10 seconds nnnon Optional parameter The data size to be included in the ping packet The valid range for the data size is 5 to 586 octets The default value is 100 octets An example atalk ping command could read as follows atalk ping 1 3 30 d200 which would send a ping to node number 3 or network number 1 with a timeout value of 30 seconds and the data size would be 200 octets 9WO006 and 9W007 205 USER S GUIDE 206 atalk port This command will display AppleTalk port information A sample output screen is shown below Port Port Port 1 type LAN state UP address 20 20 network range 20 21 flags extended phase 2 soft seed default zone zonel lan port 1 physical address 00409A001AB3 2 type WAN state UP address 30 30 network range 30 31 flags extended phase 2 soft seed default zone zonel 3 type WAN UNNUMBERED state UP address 20 20 borrowed remote device MAC4 The fields in this display are defined as follows type The port type Possible types are LAN WAN WAN UnNumbered Note that the WAN UnNumbered port information is not taken from the previously configured AppleTalk Routing port information but is derived from the AppleTalk Routing static route configuration information state The state of the port as
91. times after which a failure is declared Check your remote device CHAP Authentication Failure unable to initiate server transaction lt return code gt The System authentication type is configured to obtain device information off node for example from a RADIUS server but an internal error has prevented the transaction from occurring Check 9WO006 and 9W007 121 USER S GUIDE 122 the Radius Server report log for more information If unsuccessful contact your Distributor or Customer Support CHAP Remote device indicates Authentication Failure of system lt data gt The System received a fail reply in remote CHAP mode This means that the System has not been authenticated by the peer and most likely the link will be released lt data gt contains a portion of the received frame which should aid in trouble shooting the situation Circuit mode Packet mode aggregation will not be allowed dropping oldest connection to site lt site name gt This message may appear if switched calls are used to back up Frame Relay If this message is seen infrequently it merely indicates the changeover from Frame Relay to switched calls and back again If this message is seen frequently contact your Distributor At the same time that these messages are displayed in the log an open Monitor Connection window may show brief periods lt 1 second where the indicated Bandwidth suddenly increases and then decreases This is due to the changeover
92. to call the device assigned to the semipermanent connection then the connection is working If not follow the instructions actions in the dial out verification section 74 SmartSwitch Remote Access Module PROBLEM DIAGNOSIS OVERVIEW This chapter when used in conjunction with the System Verification chapter helps diagnose and correct problems encountered in the verification process During some of the diagnosis procedures we ask you to enter an administration console command To enter these commands you must have an active administration session If you need instructions for starting an administration session refer to Accessing the SmartSwitch Remote Access Module WAN ADAPTER Problem The system does not display the WAN Adapter Initialization messages Instead the system displays one of the following messages Error mapping WAN adapter into Host memory map Type mismatch of configured amp installed adapter Error initializing WAN card Failure during static RAM test on adapter Error downloading operational software to adapter Error downloading bootstrap program to adapter Action 1 Note the displayed error message Restart the SmartSwitch Remote Access Module and recheck for one of the above error messages 2 Ifthe error message is still displayed contact Customer Support LAN ADAPTER Problem The system does not display the LAN Adapter Initialization messages Instead the system displays o
93. to control connections being established and terminated including restrictions by packet type time of day and maximum calls per day The management capabilities included allow great flexibility Each B channel can be used to connect to one or more single remote locations or through inverse multiplexing higher bandwidth can be provided to users in multiples of 64Kbps Users can also configure the modules to sense data traffic needs and automatically initiate or terminate calls This provides bandwidth on demand resulting in high performance with minimal associated cost The management of these calls is extremely important for minimizing ISDN phone charges Remote management capabilities are also supported for centralized administration of decentralized networks including the use of standards such as SNMP and Telnet The 9W006 and 9W007 modules provide numerous network management features Internally Call Detail Recording will log data to a local file Using Syslog users can capture essential data regarding remote users connection time Also supported is Telnet with password host and terminal server as well as tftp for the ability to upload and download log files CDR files provide tracking and 9WO006 and 9W007 17 USER S GUIDE troubleshooting capabilities while the system is up and running The modules also support SNMP with both MIB II private extensions and a container MIB indicating the current configuration ADDITIONAL SOFTWAR
94. transmitting the message TFTP Remote error 0 Text from Remote Host Undefined error The accompanying text if any should describe the error The file being transferred may be corrupted TFTP Remote error 1 Text from Remote Host The REMOTE HOST could not find the file specified on its system No file transfer will be attempted TFTP Remote error 2 Text from Remote Host The REMOTE HOST is reporting an access violation of the specified file No file transfer will be attempted TFTP Remote error 3 Text from Remote Host The REMOTE HOST is reporting that its disk is full The file being transferred may be corrupted TFTP Remote error 4 Text from Remote Host The REMOTE HOST is reporting that it received a TFTP packet that it was not expecting The file being transferred may be corrupted TFTP Remote error 5 Text from Remote Host The REMOTE HOST is reporting that it was not expecting a packet from our system The file being transferred may be corrupted TFTP Remote error 6 Text from Remote Host The REMOTE HOST is unable to overwrite the specified file No file transfer will be attempted TFTP Remote error 7 Text from Remote Host This message indicates that the specified device does not exist This error should not occur since TFTP does not use Device Ids TFTP Server UDP port 69 closed successfully Informational message stating that the TFTP server UDP port was successfully closed TF
95. try ipx ping and vice versa ipx ping lt host ipx address gt Tests connectivity to the specified IPX device by sending out a data packet echo message If connection is up device responds with an echo reply host ipx address IPX address for the host in lt network number gt lt node number gt format The network number is a hexadecimal number up to eight digits in length The node number is the host s MAC address For example if the assigned network number of AAAA and the host has a MAC address of 40AA68965439 For this example you would enter AAAA 40A 468965439 for the host IPX address Note The ipx ping and the ipx diag commands both test device connectivity although both send back different types of responses However due to the variety of vendors and equipment available to networks one command may work with a particular vendor or file server while the other may not If you are not experiencing success with ipx ping try ipx diag and vice versa ipx rip stats Displays the IPX RIP statistics Refer to IPX RIP Statistics for a list of available statistics and their definitions ipx route Displays the current routing table for the system including static and learned routes ipx route stats Displays routing table statistics including maximum number of routes configured and number of currently available routes Refer to IPX Route Statistics ipx service Displays the current routes to IPX services for th
96. whereby all authentication failure traps may be disabled TCP STATISTICS You can access these statistics by issuing the tcp stats console command tcpRtoAlgorithm The algorithm used to determine the timeout value used for retransmitting unacknowledged octets This value is always equal to 4 for the Van Jacobson s algorithm tcpRtoMin The minimum value permitted by a TCP implementation for the retransmission timeout measured in milliseconds tcpRtoMax The maximum value permitted by a TCP implementation for the retransmission timeout measured in milliseconds tcpMaxConn The limit on the total number of TCP connections the system can support tcpActiveOpens The number of times TCP connections have made a direct transition to the SYN SENT state from the CLOSED state tcpPassiveOpens The number of times TCP connections have made a direct transition to the SYN RCVD state from the LISTEN state tcpAttemptFails The number of times TCP connections have made a direct transition to the CLOSED state from either the SYN SENT state or the SYN RCVD state plus the number of times TCP connections have made a direct transition to the LISTEN state from the SYN RCVD state tcpEstabResets The number of times TCP connections have made a direct transition to the CLOSED state from either the ESTABLISHED state or the CLOSE WAIT state tcpCurrEstab The number of TCP connections for which the current state is either ESTABLISHED or CLOSE W
97. your Distributor or Cabletron Customer Support The remaining parameters are used to report line details In PROGRESS Call Id lt call Id gt Slot lt slot gt Port lt port gt Chans lt bearer channel map gt CauseLoc lt cause location gt Cause lt cause value gt Signal lt signal value gt ProgLoc lt progress location gt Prog lt progress value gt Ces lt communication endpoint suffix gt ConnId lt connect Id gt The system has received a call progress message from the network This is usually received in response to sending a call request The lt parameters gt are included for your Distributor or Cabletron Customer Support Refer to the Cause Codes Table for more information In REJECTION Call Id lt call Id gt Slot lt slot gt Port lt port gt Loc lt location gt Cause lt cause value gt Ces lt communication endpoint suffix gt ConnId lt connect Id gt The system has received a call rejection message from the network This is in response to sending a call request The Call Id and Ces values are included for your Distributor or Cabletron Customer Support The remaining parameters are used to report line details Refer to the Cause Codes Table for more information SmartSwitch Remote Access Module TRACE MESSAGES Call Trace Messages Interworking unspecified cause Informational call trace message This message is used to indicate additional details on the lt cause value gt received in the call progress informat
98. 006 and 9W007 101 USER S GUIDE 102 d e From the displayed list double click on the site you are diagnosing e Click on the Systems tab e Select the system then click on Edit System Settings e Under IP information on the Properties screen check to make sure that a check appears next to Enable e If you made a change download the new configuration files to effected site To see if SNMP is enabled for the system a e From the toolbar select Functions then select SNMP or click the as icon e Double click on the SNMP Management Group that the site is associated with e Click on the Managed Sites tab e Check to see if the site in question is included in the managed sites list If not click on Add and enter the information to add the site to the group e Once you add the site or if it is already included in the group check to see that Enabled appears in the site s SNMP column Note that SNMP is enabled at the site template level If SNMP is not enabled for this site you must select a site template for the site that has SNMP enabled To select a different site template for the site From the toolbar select Functions then select Sites or click the icon Double click on the site in question Select a new site template for the site one that has SNMP enabled If you do not have a template configured with SNMP enabled you will have to create one If all or most the other values of an existing template are
99. 0532 test using the fourth HDLC controller The boot process should continue however make note of the error message in the event of a future problem SmartSwitch Remote Access Module SYSTEM MESSAGES System Message Summary SSB Post 36 i960isdn_1 FAILURE SSB Post 37 i960isdn_2 FAILURE SSB Post 38 i960isdn_3 FAILURE SSB Post 39 i960isdn_4 FAILURE The i960 failed its 2086 test using the first second third or fourth D channel controller The boot process should continue however make note of the error message in the event of a future problem SSB Timed out waiting for i960 to initialize for POSTSs The i960 did not respond to an initialization request in a timely manner This is a i960 failure The boot process should continue however make note of the error message in the event of a future problem Starting Triggered RIP SAP for lt device gt This message indicates that triggered RIP SAP has started for a device either locally configured or one present in the WAN peer list Triggered RIP SAP has been configured as a routing protocol for this particular device Stream Ready rejected MTU too small The remote device will only accept the stream connection if the MTU is set to be gt 1514 Check to make sure that the remote device and the SmartSwitch Remote Access Module MTU value is set to gt 1514 STP A BLAN Topology Change has been detected The system has detected a topology change in the Spanning Tree environment
100. 2 2 No 950 EN 60950 IEC 950 and 72 23 EEC EMI FCC Part 15 EN 55022 CSA 108 8 EN 50082 1 VCCI V 3 and 89 336 EEC MODULE INTERFACES The SmartSwitch Remote Access Module includes the possibility of four flexible WAN interfaces providing ISDN analog modem via digital modem and T1 E1 or channelized T1 access As described earlier depending on the model the module may have one of the following interface configurations e four PRI interfaces e two PRI interfaces e two PRI interfaces and two digital modems PRI interfaces provide the module with an interface to telephone company supplied ISDN Primary Rate Interface PRI lines or with unchannelized or channelized T1 E1 lines Each PRI interface supports up to 23 B channels for data and a 64Kbps signaling D channel for countries using T1 lines or up to 30 B channels for data and a 64 Kbps signaling D channel for countries using E1 lines The module uses the B channels for switched connections to carry device data PRI interfaces have an external port for connecting to the Telco interface Digital modem interfaces allow the SmartSwitch Remote Access Module to receive calls from asynchronous PPP remote devices connected by modem Each digital modem interface supports up to 24 56Kbps modem connections for countries using T1 lines or up to 30 56Kbps modem connections for countries using E1 lines Digital modem interfaces are connected internally to the PRI interface eliminating
101. 3 Server not initialized The TFTP Server was not initialized The TFTP Server will not attempt any file transfers Check the configuration and then contact your Distributor or Customer Support TFTP Local error 4 UDP rejected packet lt filename gt The UDP subsystem could not send the data because there was a problem with the file If this message appears consistently contact your Distributor or Customer Support TFTP Local error 5 UDP open failed The UDP subsystem could not open a new port No file transfer will be attempted Check the configuration and then contact your Distributor or Customer Support TFTP Local error 6 All UDP buffers in use lt filename gt All of the TFITP UDP buffers are in use There may be a problem with the specified file try replacing it If this message appears consistently contact your Distributor or Customer Support TFTP Local error 7 Received packet with size zero The TFTP protocol received a packet with no data SmartSwitch Remote Access Module SYSTEM MESSAGES System Message Summary TFTP Local error 8 No route defined lt filename gt The TFTP protocol was instructed to start a TFTP session with an IP ADDRESS HOST for which there is no defined route There may be a problem with the specified file try replacing it If this message appears consistently contact your Distributor or Customer Support TFTP Local error 9 File transfer timed out lt filename gt The TFTP f
102. 56Kbps and 64Kbps connections to remote locations These dial up digital connections provide reliable high throughput connections for efficient data transfer for the same cost as analog connections If any remote devices connected to the system support multi link PPP up to 32 parallel connections can be made at either 56Kbps or 64Kbps Hot Swappable Modules SmartSwitch Remote Access Modules are hot swappable SFVRA Configuration Manager VRA CFG can retain the configuration and setup of the module and automatically download the required information to a replacement module Inverse Multiplexing The modules provide inverse multiplexing for both ISDN and analog modem connections supporting an aggregated bandwidth in multiples of 56 64Kbps Layer 3 Switching Support The SmartSwitch Remote Access Modules provide layer 3 switching support for IP IPX and AppleTalk Also provided is multiprotocol layer 2 switching Packet Capture In order to monitor incoming LAN data the SmartSwitch Remote Access Module packet capture feature will allow you to capture display save and load bridged or routed data packets Protocol Discrimination It is possible for multiple types of remote devices to use the same line The system can determine the device type and the protocol encapsulation used by remote devices 9WO006 and 9W007 19 USER S GUIDE Security Security is a key issue for all central site network managers and is a priority with the S
103. 6 messages 110 port information 226 start_ne 203 statistics AppleTalk routing 238 bridging 243 call restriction 237 call statistics 237 compression 243 connectivity 236 IP 245 IPX 249 IPX route 252 LAN 245 SNMP 255 TCP 257 TFTP 258 throughput monitoring 237 triggered RIP SAP 251 253 UDP 260 writing to disk 34 status 199 swapability 19 switches 24 system files 32 system management bus SMB 1 31 system messages error messages 110 informational messages 109 initialization messages 110 normal operation messages 110 operational files 33 Spanning Tree messages 110 summary 110 warning messages 110 writing to disk 34 system software 32 T TCP statistics 257 tcp commands 228 Telco interfaces 16 Telnet 49 182 connections 50 for module access 47 for remote access 49 remote management 182 telnet commands 229 term commands 231 term set 57 terminal application 47 TFTP 186 remote management 186 statistics 258 tftp commands 232 throughput monitor statistics 237 time 199 203 tools for configuration 35 for remote management 179 trace commands 233 trace messages 168 call trace messages 168 PPP packet 175 summary 169 triggered RIP SAP commands 221 problem diagnosis 95 statistics 251 253 verification 69 9W006 and 9W007 283 USER S GUIDE U UDP statistics 260 udp commands 234 upgrade osw 51 upgrading software 50 264 utility commands 39 V VCCI notice 4 ver 199 verifi
104. 64 00AA00302D25 02608C4COEAD 8137 PEND 0009 0000003190 0028 001 001 001 001 001 001 001 001 IP ACTV 0010 0000003190 0028 001 001 001 001 001 001 001 001 IP ACTV 0011 0000003960 0064 00004440259C 02608C4C0EAD 8137 PEND 0012 0000003960 0064 00004440259C 02608C4COEAD 8137 PEND 0013 0000003960 0064 O00AA00302D25 02608C4COEAD 8137 PEND 0014 0000003960 0064 00AA00302D25 02608C4COEAD 8137 PEND 0015 0000004670 0064 FFFFFFFFFFFF 02608C4COEAD 8137 PEND 0016 0000004670 0064 FFFFFFFFFFFF 02608C4COEAD 8137 PEND Hit lt ESC gt to Exit or lt Fl gt for Help It is possible to display packet details for a specific packet To do so use the keyboard s arrow keys to move the cursor to the desired packet number on the pkt display screen then press lt return gt to display detailed information for that packet The following screens are example packet detail screens for various packet types 9WO006 and 9W007 223 USER S GUIDE 224 NOVELL NetWare Packet Detail Screen Bridged Packet Packet Number Received at Time Packet Length 0015 0000004670 mSEC 0064 Destination Address Source Address FFFFFFFFFFFF 02608C4C0EAD EtherNet Type is 8137 Novell IPX Check Sum Packet Length Packet Type Transport Ctl FFFF 0x0028 00 2 00 Network Node Socket Destination 0000AAA1 FFFFFFFFFFFF 0453 RIP Source 0000AAA1 02608C4C0EAD 0453 RIP Routing Information Protocol Socket Header 00 02 00 00 FF FD 00 01 00 02 2 2 eee eee Hit Esc
105. A Configuration Manager allows a network to be configured and managed centrally It is made up of two components the SFVRA CFG database using either MS SQL Server or MS Access and the SFVRA CFG client application which is the interface to the database The network administrator can generate each system s configuration files separately with the system s view of the network then transfer the configuration files electronically to the system SFVRA CFG provides a mechanism to define a system at a site based on administrator defined templates and standard configurations It also allows the definition of major protocol networks and their ISDN lines mapping them to specific sites and then to systems at that site The configuration files generated by SFVRA CFG for a specific system can be transferred to that system using a proprietary secure protocol For more information on SFVRA CFG including installation and configuration instructions refer to SFVRA Configuration Manager User s Guide STARTING THE SFVRA CFG APPLICATION 36 To start the SFVRA CFG 1 Open the SFVRA CFG application 3 From the menu bar click on File then click on Connect or click p on the toolbar 4 A dialog box similar to the following will be displayed Database Login DataSource SFYRACFG Login ID SFVRACFG Cancel Password l Note that the first time you use the SFVRA CFG application the login ID is set to SFVRACFG If desired you may edit t
106. A type ip ping 192 1 0 2 lt return gt If the ping is successful then continue with the next step If system A CANNOT ping to system B refer to IP Routing over a WAN UnNumbered Interface Connection in the Problem Diagnosis chapter 9WO006 and 9W007 61 USER S GUIDE 2 Determine if system B can access system A over the WAN connection On system B type ip ping 100 0 0 1 lt return gt If the ping is successful continue with the next step If the system B CANNOT ping to system A refer to IP Routing over a WAN UnNumbered Interface Connection in the Problem Diagnosis chapter VERIFYING IP RIP The following sections provide a method of verifying that IP RIP is initialized and that it is processing properly on LAN and WAN interfaces VERIFYING IP RIP Is INITIALIZED Follow the steps below to verify that IP RIP processing is initialized 1 Determine if IP RIP processing has been initialized by viewing the system messages On the administration console type dr lt return gt 2 The drcommand displays the current system messages Look for the following IP RIP message among the system message IP RIP RIP Protocol Initialization successful If you see this IP RIP initialization message the IP RIP has initialized successfully If this IP RIP initialization message is NOT displayed refer to IP RIP Initialization in the Problem Diagnosis chapter VERIFYING IP RIP OUTPUT PROCESSING ON A LAN INTERFACE To verify th
107. AIT This counter is not currently kept up to date 9WO006 and 9W007 257 USER S GUIDE tcpInSegs The total number of segments received including those received in error This count includes segments received on currently established connections tcpOutSegs The total number of segments sent including those on current connections but excluding those containing only retransmitted octets tcpRetransSegs The total number of segments retransmitted the number of tcp segments transmitted containing one or more previously transmitted octets tcpInErrs The total number of segments received in error for example bad TCP checksums tcpOutRsts The number of TCP segments sent containing the RST flag TFTP STATISTICS You can access these statistics by issuing the tftp stats console command STATISTICS FOR SERVER OR REMOTE INITIATED TFTP ACTIVITY 258 Successful file puts Displays the count of the successful puts from the remote hosts Remote host uploaded a file to local system Successful file gets Displays the count of the successful gets from the remote hosts Remote host downloaded a file from the local system Failed file puts Displays the count of failed puts Remote host failed to upload a file to the local system Failed file gets Displays the count of failed gets Remote host failed to download a file from the local system Total bytes put Displays the total number of bytes successfully put Numb
108. AN port 2 or WAN lt net node gt is the AppleTalk address assigned to this port If you see these AppleTalk routing initialization messages then the AppleTalk routing has initialized properly 9WO006 and 9W007 69 USER S GUIDE If these messages are NOT displayed refer to AppleTalk Routing Initialization in the Problem Diagnosis chapter VERIFYING APPLETALK ROUTING IS OPERATIONAL To verify that AppleTalk routing is properly operational a remote Macintosh must be operational and available to initiate WAN connections via a remote AppleTalk router device Also a local Macintosh device must be connected to the local LAN port on the SmartSwitch Remote Access Module Below is an example of a configuration used to verify AppleTalk Routing operation It uses AppleTalk addresses zones and resource names specific to the example Substitute those of your network when you perform the AppleTalk Routing feature verification steps MMAC Plus with SmartSWITCH Remote Access Module Site 1 cm Dory i ISDN Le CSX1200 Site2 E a Net Range 10 11 Net Range 20 21 Zone Left Zone Zone Right Zone mS apoE SS 3 Remote Mac aS oS SoS oo Local Mac 70 SmartSwitch Remote Access Module SYSTEM VERIFICATION Verifying the AppleTalk Routing Feature VERIFYING APPLETALK ROUTING OPERATIONAL OVER THE LAN CONNECTION The steps to verify the operation of AppleTalk Routing feature over a LAN connection ar
109. ANAGE gt While operating in Manage Mode only Dynamic Management commands are available All other system commands are ignored until you exit Manage Mode The lt CTRL gt lt C gt key sequence will terminate the current command and return you to the MANAGE gt prompt This is useful if you are in the process of responding to a series of prompts and you wish to abort the command without responding to the remaining prompts Note To use acommand you may enter the full command name as it appears in the HELP list or you may shorten the command to the point that it can still be distinguished from all other Dynamic Management commands UTILITY DYNAMIC MANAGEMENT COMMANDS 38 There are several Manage Mode commands that are used for functions other than to configure the system They are as follows SmartSwitch Remote Access Module CONFIGURATION OVERVIEW Dynamic Management cls Clears the display screen This command is also available as an administration command help The Manage Mode help command lists the available Dynamic Management commands and instructs the user to enter the command followed by a question mark to see help information for that specific command readme Displays helpful tips on how to use the Dynamic Management commands SAVING DYNAMIC MANAGEMENT CHANGES The Dynamic Management commands allow system data to be changed in real time These changes take effect immediately upon the execution of the command and
110. After the system software has been loaded you can start CFGEDIT by entering the following command at the system prompt as shown below product name gt cfgedit As long as there is no other change session active CFGEDIT or Manage Mode access is granted and the following menu is displayed Main Menu 1 Physical Resources 2 Options 3 Security 4 Save Changes Select function from above or lt RET gt to exit From this screen you will begin the configuration process Refer to Basic Configuration and succeeding chapters of the User s Guide for the Central Site CyberSWITCH for details on using this utility to perform specific configuration tasks Remember changes to CFGEDIT are NOT dynamic Changes are saved in a temporary copy of configuration data and will not affect the current operation of the system in any way SAVING CFGEDIT CHANGES To terminate the session return to the main CFGEDIT menu If you have made changes select option 4 Save Changes before exiting If you attempt to exit without saving you will be prompted to do one of the following 9WO006 and 9W007 37 USER S GUIDE e save changes Y and exit e do not save changes N and exit e do not save changes as yet but return to the Main Menu for further configuration lt RET gt To save changes at this point answer Y for yes Save changes and exit Y or N or press lt RET gt for previous menu
111. CE OVERVIEW The information in this chapter provides instructions for performing routing maintenance on the SmartSwitch Remote Access Module The information falls into the following categories e installing upgrading system software e performing a configuration backup and restore e obtaining system custom information INSTALLING UPGRADING SYSTEM SOFTWARE System software is delivered on 3 5 high density diskettes For details regarding your specific software version view the System Release Notes by issuing the list rel_notes txt command For installation and or upgrade details refer to Upgrading System Software CONFIGURATION BACKUP AND RESTORE After making configuration changes back up the new configuration either to diskette or network management station To accomplish this use TFTP to copy the configuration data system nei from one machine to another For more information on TFTP refer to the Remote Management chapter To restore a configuration use TFTP to transfer the configuration files back to the system Then restart the system for the new configuration to take effect OBTAINING SYSTEM CUSTOM INFORMATION If diskettes are included with your system the labels affixed to the System Diskettes specify customized information for that copy of the system software which may include Version Serial Number Variant Release and Options Once this software is installed on the system it is possible to obtain this informati
112. Configuring the Site s Systems in the Configuring Sites chapter For downloading configuration files refer to Downloading Configuration Updates in the Exporting Configuration Files chapter The failure to see the following IP message for each IP interface IP Network initialized successfully on ddd ddd ddd ddd indicates that you may have either not configured a needed interface or have incorrectly configured an interface Check the system s IP network interface configuration using SFVRA CFG If there are any problems make the necessary corrections To do this a e f If it is not already running start up SFVRA CFG From the toolbar select Functions then IP Network then Systems or click on the id icon Select the system s site from displayed list Click on the Network Interface tab Add any missing interfaces and or make any necessary corrections to existing interfaces If you made any changes download the updated configuration files to the effected system For more detailed instructions refer to the following sections in the SFVRA Configuration Manager User s Guide For network interfaces refer to Configuring IP Network System Interfaces in the Configuring IP Network Information chapter For downloading updated configuration files refer to Downloading Configuration Updates in the Exporting Configuration Files chapter 9WO006 and 9W007 77 USER S GUIDE WAN LINE AVAILABILITY 78 Problem
113. Customer Support Mild congestion CLLM received for DLCI lt dlci index gt A CLLM message was received indicating mild congestion may be expected on the PVC associated with the indicated DLCI Mismatch of configured and installed DM card in slot lt slot gt The switch and or jumper settings on the specified Digital Modem card are not properly set to match how the card is configured in software Check the hardware and software configuration and restart Missing BEARER_CAPABILITY in HOST_CALL_REQUEST Missing CALLED_NUMBER_IE in HOST_CALL_REQUEST Missing CHANNEL in HOST_CALL_REQUEST Missing CHANNEL _ID_IE in HOST_CALL_REQUEST Missing TN in HOST_CALL_REQUEST The above Robbed Bit Signaling messages indicate that the system software sent a message to the RBS state machine that the state machine was unable to recognize or the information was incorrect If this message is displayed in the log messages contact your Distributor or Customer Support MODEM lt modem gt of DM card in slot lt slot gt is unusable An attempt was made to perform an operation on a specific modem that had been deleted from the usable list via the modem delete command Use the modem add command to make the modem usable again or use a different modem to perform the desired operation MODEM CONNECT failed connect lt connect id gt board lt board gt modem lt modem gt An attempted modem call has failed to connect Try reconnecting the call again If t
114. DIUS The device s name is also contained within the database Calling Line ID Security Failure off node authentication server not supported The system authentication type is configured to obtain device information off node for example from a RADIUS server however such transactions are not yet supported when Calling Line Id Security is enabled Call_ID in use in HOST_CALL_REQUEST The system software sent a message to the RBS state machine that the state machine was unable to recognize or the information was incorrect If this message is displayed in the log messages contact your Distributor or Customer Support Call Rejected Maximum Bandwidth already in place to Device Id lt device Id gt An incoming call was rejected because the Maximum Data Rate parameter was exceeded for the indicated device The Maximum Data Rate parameter can be configured for PPP devices in SFVRA CFG Call Rejected No Called TN IE The switch did not deliver an Information Element for the call This problem normally occurs if you are connected to a point to point line and have the System configured for a multipoint line If you are connected to a multipoint line and get this message call your phone company and report the problem Call Restriction statistics reset for new day Call Restriction device information Call Restriction statistics reset for new month Call Restriction device information Call Restrictions will allow calls to be made this hour C
115. DM card is properly configured in SFVRA CFG If the problem persists contact your Distributor or Customer Support Unable to send device information request to SFVRA after a terminal authentication Unable to send to SFVRA Connection Manager Verify proper configuration of SFVRA CONN and Call Control options 9WO006 and 9W007 163 USER S GUIDE 164 Unable to send DL Config Request Unable to send DSL Config Request Unable to send Terminate DSL Request The above three messages indicate that an attempt has been made to dynamically update the Data Link configuration but the system is unable to send an update message down to a Basic Rate adapter Restart the system and review the configuration for the adapter If the problem persists the indicated adapter card may be faulty Contact your Distributor or Customer Support Unexpected error during transmission of LMI frame A system error occurred during the actual transmit request for an LMI frame Contact your Distributor or Customer Support Unknown Calling Bridge lt MAC address gt MAC address security is enabled and the remote Combinet does not match any of the defined devices Unknown DLCI lt dlci index gt in CLLM message The network has sent a CLLM message which has referenced the indicated DLCI that has not been configured Check the system configuration for the indicated DLCI Unknown Security Association An incoming datagram specifies a Security Parameter Index SPI
116. DN Service chapter Compare the parameters with those required by the PRI line provider It is possible that there is a mismatch 5 Ifthe above actions fail to correct the problem then call your phone company carrier to check the status of the line If it is determined that there is no problem with the line contact Customer Support Problem The system does not display the WAN line availability messages Instead the system displays the following message after the status console command is issued Out Sve 2 3 4 or 5 slot port These mean that Layer 2 cannot be established most likely due to an invalid configuration SmartSwitch Remote Access Module PROBLEM DIAGNOSIS WAN Line Availability Action 1 If the system has been operational for longer than 2 minutes verify that the line is correctly attached to the proper system resource and port If not wait for 2 minutes and check again for the WAN line availability messages If the line was correctly attached in action 1 turn the system off then on If this fails to correct the problem continue with the next step For the Out Svc2 slot port message with a Primary Rate line call your line provider and have the data link restarted For the Out Svc3 slot port on an Auto TEI line check configuration Try reconfiguring using SFVRA CFG the line using non auto TEI To do this a If itis not already running start up SFVRA CFG b Fr
117. DWARE INSTALLATION OVERVIEW This chapter provides a brief description of the SmartSwitch Remote Access Module hardware installation process including instructions for e installing the 9W006 9W007 module in to a SmartSwitch 9000 e connecting the module s cabling In case you need to restart the module during installation instructions are also included for restarting the module INSTALLING THE SMARTSWITCH REMOTE ACCESS MODULE This section contains instructions for unpacking the SmartSwitch Remote Access Module then guides you through installing the module into an SmartSwitch 9000 Instructions are also provided for resetting the module Only qualified personnel should install the SmartSwitch Remote Access Module The SmartSwitch Remote Access Module and the host SmartSwitch 9000 are sensitive to static discharges Use a grounding strap and observe all static precautions during this procedure Failure to do so could result in damage to the SmartSwitch 9000 or the module UNPACKING THE SMARTSWITCH REMOTE ACCESS MODULE Unpack the SmartSwitch Remote Access Module as follows 1 Remove the shipping box material covering the SmartSwitch Remote Access Module 2 Carefully remove the module from the shipping box Leave the module in its non conductive bag until you are ready to install 3 Attach the disposable grounding strap to your wrist and to a proper ground refer to the instructions outlined on the grounding strap packag
118. E Cabletron also supplies two separate software products that are used in conjunction with the SmartSwitch Remote Access Modules SFVRA Configuration Manager SFVRA CFG and SFVRA Connection Manager SFVRA CONN SFVRA CFG provides a GUI interface for configuring the SmartSwitch Remote Access Module Through the SFVRA CFG the network administrator can deploy and maintain an entire CyberSWITCH network through a centrally located device The network administrator can generate each system s configuration files separately with the system s view of the network then transfer the configuration files electronically to the system SFVRA CONN offers state of the art policy based management system for large central site dial in networks This software provides a rich set of network configuration management and reporting capabilities The functionality of SFVRA CONN software includes policy based connectivity management virtual networking that spans multiple modules including multiple SmartSwitch 9000 chassis and even including multiple geographic sites with audit accounting capabilities UNIQUE SYSTEM FEATURES 18 The SmartSwitch Remote Access Module combines unique features that improve cost effectiveness reliability and performance for wide area network connections to remote devices These features include e Authentication Servers Provide a central database for networks with more than one SmartSwitch Remote Access Module The central d
119. E SMARTSWITCH REMOTE ACCESS MODULE Unique System Features Dial Out Capability The system will dial out to remote devices This feature allows the system to accept user data received on the Ethernet LAN or ISDN network and initiate a data connection to the remote device specified in the user data This allows devices on the local LAN to initiate connections to networks connected to the system over the switched digital network The system monitors the connection for utilization and will remove the connection when it becomes idle Digital Modem The system becomes an analog modem pool through its digital modem option The system supports analog modem calls for high density channelized T1 lines using Robbed Bit Signaling It also supports 56Kbps digital modem technology K56flex with auto negotiation to automatically adapt to various modem speeds The digital modem adapter consists of both hardware and software elements to support up to 48 60 analog and or digital connections in each dual slot module Dynamic Management Provides a real time management mechanism that allows many system parameters to be changed without interrupting the current execution state of the system software This feature consists of a series of console commands that enable a user to display current system parameters change many parameters dynamically and write changes to disk files so that they remain permanent High Speed Digital Connections The system supports
120. ES The Release Notes provide release highlights and important information related to this release that should be reviewed before you begin the system s configuration The release notes are ina file called REL_NOTE TXT To display the release notes on the system enter the following command at the system prompt system name gt LIST REL_NOTE TXT REMOTE ACCESS USING TELNET You will use Telnet to remotely access the module for routine system management once initial installation and configuration has been performed The same instructions given in Initial Access Using Telnet can be followed here with one exception instead of Telneting into the module s initial default IP address you will Telnet to the new IP address you have configured for the module You will need to establish an administration session so that you can issue console commands Once connected you will be prompted for a login id Enter admin You will then be prompted to enter your password If you have not yet changed the default password enter admin If you have already configured a new password enter the new password instead 9WO006 and 9W007 49 UPGRADING SYSTEM SOFTWARE OVERVIEW The SmartSwitch Remote Access Module CD contains the module s upgrade software To upgrade the module s software you will use a device with a CD ROM drive to Telnet into the module then TFTP the new software files to the module This chapter describes how to upgrade Smar
121. File System may have been corrupted when attempting to install the FileSet the first time In the meantime the Flash File System has been formatted Rebooting The system is going to wait until the WatchDog timer expires which causes the entire system to reboot 9WO006 and 9W007 151 USER S GUIDE 152 Received charge amount lt charge amount gt The system has received an advice of charge from the network for the call just disconnected The charge for this call is indicated in the charge amount parameter Received CLLM while PVC for DLCI lt dlci index gt in unexpected state lt state gt A CLLM message was received indicating that a network condition should be expected for the PVC associated with the indicated DLCI However this PVC is in the indicated state and as such is already acting on a previous network condition notification Remote peer ID discrepancy The On node Device Table and the remote end of the connection disagree on the identity of the remote end Check configuration and then reboot the remote device If problem persists contact your Distributor or Customer Support Replace Lithium Battery Contact your Representative If this message is displayed in the log messages contact your Distributor or Customer Support before you power off your system Requested channel not available lt slot port gt The system has attempted a call using a channel on the indicated line that was not available The cal
122. If these WAN adapter initialization messages are NOT displayed for each of your WAN adapters refer to WAN Adapter in the Problem Diagnosis chapter Note A Robbed Bit Signaling line will display a Layer 1 up message but since an RBS resource does not have an ISDN layer two a Data link up message will not be displayed USER S GUIDE 3 Determine if the LAN adapter resource is operational by viewing the system messages At the administration console type dr lt return gt The dr command displays the current system messages Look for these LAN adapter initialization messages among the system messages LAN Adapter Reset LAN Adapter ROM version Note Other messages may also be displayed with the LAN adapter initialization messages If these LAN adapter initialization messages are NOT displayed refer to LAN Adapter in the Problem Diagnosis chapter 4 Ifyou have enabled bridging look for these LAN adapter initialization messages among the system messages LAN Port lt port gt is now in the LISTENING state LAN Port lt port gt is now in the LEARNING state LAN Port lt port gt is now in the FORWARDING state 5 If you have enabled IP routing look for this LAN adapter initialization message among the system messages IP IP router is initialized successfully Note Other messages may also be displayed with the LAN adapter initialization messages If these LAN adapter initialization mess
123. If you wish to manage your SmartSwitch Remote Access Module via a modem you will need to make changes to the Carbon Copy configuration parameters To make these configuration changes you must have previously installed your internal or external modem You will also need a locally attached keyboard and monitor To change Carbon Copy parameters on the SmartSwitch Remote Access Module terminate the SmartSwitch Remote Access Module by typing quit Next enter the following command at the MSDOS prompt to change the current directory to ADMIN C gt ced admin Enter the following command to start up the CCINSTAL program C admin gt ccinstal The Carbon Copy System Parameters screen will appear Refer to the above section titled Changing CARBON COPY Configuration Parameters for asample screen Follow the directions on the screen to change parameter settings The parameters that you may need to change are as follows 9WO006 and 9W007 189 USER S GUIDE Modem Type You must change the modem type from the default of Direct Connect to your modem s brand name To make this change enter a menu selection of C for Modem Type A list of modem types will be displayed Arrow down to the type of modem you have installed If the type of modem you have installed is not included on the list select Hayes Smartmodem You will then be asked if you want to use the Modem s default baud rate Answer either yes or no by entering Y or N
124. LURE The i960 failed its LAN Coprocessor test The boot process should continue however make note of the error message in the event of a future problem SSB Post 29 1960lan_82503 FAILURE The i960 failed its LAN transceiver test The boot process should continue however make note of the error message in the event of a future problem SSB Post 30 i960per_mod_mem_1 FAILURE The i960 failed its peripheral buffer memory test using the first test pattern The boot process should continue however make note of the error message in the event of a future problem SSB Post 31 i960per_mod_mem_2 FAILURE The i960 failed its peripheral buffer memory test using the second test pattern The boot process should continue however make note of the error message in the event of a future problem SSB Post 32 i960hdIc_1 FAILURE The i960 failed its 80532 test using the first HDLC controller The boot process should continue however make note of the error message in the event of a future problem SSB Post 33 i960hdIlc_2 FAILURE The i960 failed its 80532 test using the second HDLC controller The boot process should continue however make note of the error message in the event of a future problem SSB Post 34 i960hdIc_3 FAILURE The i960 failed its 80532 test using the third HDLC controller The boot process should continue however make note of the error message in the event of a future problem SSB Post 35 i960hdlc_4 FAILURE The i960 failed its 8
125. MB 1 BUS What you will need 44 SmartSwitch Remote Access Module HARDWARE INSTALLATION Connecting the Module s Cabling to complete though is the Ethernet and PRI cabling In addition U S and European installations need a Mod Tap adapter for each PRI port Instructions for each are included below MODULE TO SMARTSWITCH 9000 ETHERNET CABLING We supply two Ethernet cables with the module You will use these cables to connect the module s Ethernet interface s to the SmartSwitch 9000 s Ethernet connection providing the module with LAN connectivity To complete the Ethernet cabling 1 Refer to the illustration of the 9W0006 400 for the Ethernet ports locations 2 Insert the RJ 45 adapter at one end of the provided Ethernet cable into the module s Ethernet port 1 3 Insert the RJ 45 adapter at the other end of the Ethernet cable into one of the SmartSwitch 9000 s Ethernet ports 4 Repeat steps 2 and 3 for Ethernet port 2 if you will be using a second Ethernet connection Mopb TAP ADAPTER The cabling between the wall jack and the module is very important and is also where most problems occur The system s PRI RJ 45 adapter uses the international standard of pins 3 4 5 and 6 for transmit and receive Most T1 lines in the United States and Europe use the traditional 1 2 4 and 5 pins We provide an RJ 45 to RJ 45 Mod Tap adapter that will convert between the two wiring systems Mod Tap inserts into Adapter P
126. MP statistics are displayed check the value of the snmpOut Traps statistic If this counter is zero the SNMP agent has not generated any Traps Check your configuration setup and ensure that at least one SNMP Trap Receiver is configured If the value of the snmpOutTraps statistic is non zero the SNMP agent is generating Trap PDUs If a given Network Management Station is not receiving Traps as expected check your configuration setup and ensure that the IP address and the Community Name of the Network Management Station that is not receiving Traps is configured properly 9WO006 and 9W007 103 USER S GUIDE 104 3 Enter dr at the administrative console to display the current system messages If one of the following messages appears the SNMP agent does not have enough memory to generate all of the Trap PDUs that need to be generated If the snmpOutTraps counter is not increasing while these reports are being logged there is an unexpected condition present within the SmartSwitch Remote Access Module System software Contact Customer Support SNMP Unable to obtain an SNMP Trap queue header SNMP Unable to obtain an SNMP Trap queue entry buffer Problem The following message is continuously reported in the system log enter the dr console command to display the system log SNMP Authentication failure unknown community name Action The Community Name specified in the request PDUs is not recognized by the SNMP
127. NECTION 92 Problem The SmartSwitch Remote Access Module does not display the correct message after issuing the ipx diagor ipx pingcommand Instead it displays the following message No response from lt ipx address gt Action 1 Verify that the routing entry for the destination network exists by entering the following console command ipx route If the SmartSwitch Remote Access Module displays the route to the destination it knows how to reach the local server s internal network Determine if this is a static route or a dynamic route learned via RIP The output of an ipx route command contains a protocol P field for each route entry which indicate if it is static L locally configured or dynamically learned via RIP R If itis learned via RIP then basic communication between the SmartSwitch Remote Access Module and the local NetWare server is operational and it is uncertain why the NetWare server does not respond to the ping request Contact Customer Support 2 Using SFVRA CFG verify that IPX RIP send and receive control is enabled for the LAN interface To check the system s IPX RIP send and receive control values a If itis not already running start up SFVRA CFG b From the toolbar select Functions then IPX Network then Systems or click the 8 icon c Select the system from displayed list d Click on the Network Interface tab e Select the appropriate interface f Click on the Expert Options tab g Che
128. ON Problem The remote router connected toa WAN UnNumbered interface on the SmartSwitch Remote Access Module does not receive a ping response from the SmartSwitch Remote Access Module LAN interface Action 1 Have the remote router ping itself using its LAN IP address 2 Have the SmartSwitch Remote Access Module ping itself using its LAN IP address 3 Have the router ping the SmartSwitch Remote Access Module If the ping is unsuccessful e and no call is up check the static route on the router e and acall is up check the static route on the SmartSwitch Remote Access Module refer to page 82 for instructions regarding getting to the IP static route information using SFVRA CFG 9WO006 and 9W007 87 USER S GUIDE IP RIP This section provides guidance for diagnosing IP RIP operational problems IP RIP INITIALIZATION Problem The SmartSwitch Remote Access Module does not display the correct IP RIP Initialization messages Instead it displays one or more of the following message IP RIP Initialization failed unable to allocate buffers IP RIP Unable to open RIP UDP port 512 Action There is an unexpected condition present within the SmartSwitch Remote Access Module software Contact Customer Support IP RIP OUTPUT PROCESSING ON A LAN INTERFACE 88 Problem The local IP Host does not display the correct route entry for example the IP Host does not seem to be learning route information from the SmartSwitc
129. Overview 264 Installing Upgrading System Software 264 Configuration Backup and Restore 264 Obtaining System Custom Information 264 APPENDICES 265 Getting Assistance 266 Reporting Problems 266 Contacting Cabletron Systems 266 Administrative Console Commands Table 268 Cause Codes Table 273 INDEX 280 9WO006 and 9W007 11 USING THIS GUIDE The User s Guide is divided into the following parts SYSTEM OVERVIEW We begin with an overview of bridging layer 3 switching and specific SmartSwitch Remote Access Module features Next we provide an overview for the system software the system hardware and configuration tools Finally we provide an overview describing the available methods for configuring your module SYSTEM INSTALLATION In this section of the User s Guide we provide guidelines for ordering ISDN service in the US and a step by step description of installing hardware and upgrading software TROUBLESHOOTING Troubleshooting begins with information for verifying your system installation and continues with steps to take if there are problems with the installation Next it includes a description of system messages and trace messages Each message listing in these chapters provides the message itself a message definition and where appropriate possible corrective actions SYSTEM MAINTENANCE In this section we provide information to help you maintain your SmartSwitch Remote Access Module once it is operating Sys
130. P Internal Decompression Failure The system was unable to decompress a packet though the frame was delivered properly from a protocol perspective This is an unexpected condition with a properly functioning device implementation and is thus considered a unrecoverable error The system will close the CCP protocol meaning that the connection continues to operate but in an uncompressed mode SmartSwitch Remote Access Module SYSTEM MESSAGES System Message Summary CCP Option Negotiation Failure Non Convergence detected During PPP negotiation the system attempted to negotiate CCP but it was not possible to arrive at a mutually acceptable set of protocol parameters with the connected device The connection continues to operate but without compression The cause of this problem may result from e the system has too little memory to support compression or e the two devices involved don t agree on which bridging routing protocol to use due to a mis configuration Check configuration for correct protocol If this is not the problem check memory availability CDR was unable to obtain a buffer to report a CDR event A buffer was unavailable to send a call detail recording event log message and the message was discarded This message is logged once when the condition first occurs It will not be logged again until the condition has been cleared and CDR has successfully obtained a buffer If the condition occurs again later another me
131. P was rejected and the caller did not present a Calling Line Id Unable to identify the frame type lt CCB xxxx gt The frame type raw HDLC RFC 1294 or PPP can not be identified and therefore the connection has been terminated CCB xxxx is included for your Distributor or Customer Support The most likely causes for the problem are malfunction of the remote device or a faulty line Begin by checking the configuration of the remote device and then rebooting the device If this does not solve the problem contact your Distributor He she will help you determine whether or not the line is faulty Unable to locate device entry in on node database for terminal session A device matching the login id entered at the user level security prompt was not found in the on node database and SFVRA Connection Manager was not configured Unable to open config devdb nei file Disregard this message if you have not yet added at least one device to the system s on node device table and saved the change The configuration file config devdb nei is created the first time the device table is saved If the message continues contact your Distributor or Customer Support Unable to open Modem Upgrade file There may be a problem with the modem revision file Contact your Distributor or Customer Support Unable to restore original ISRs for Interrupt lt interrupt gt Check hardware jumpers and switches on the DM card and reinstall Verify that the
132. P hosts to share the network address space of 128 1 0 0 The WAN Interface 192 1 1 1 is logically attached to the IP network 192 1 1 0 The RLAN Interface 100 1 1 1 is logically attached to the IP network 100 1 1 0 SYSTEM COMPONENTS The major components of the SmartSwitch Remote Access Module are e System hardware consisting of a module and an administration port provided by the platform e System software specific to the SmartSwitch Remote Access Module adapter modules and administration functions e Administration software that provides configuration diagnostics and maintenance on the system e System files containing configuration and operational information e Remote ISDN devices which interoperate with the system and allow device access to network resources More detailed descriptions of system software and hardware are included in the next two chapters The following section describes remote ISDN devices REMOTE ISDN DEVICES The SmartSwitch Remote Access Module provides a centralized concentrator function for remote ISDN devices The devices can be separated into the following categories e remote ISDN bridge devices e PC based terminal adapters e ISDN enabled workstations e other ISDN routers Typical remote ISDN bridges provide one Ethernet port and one basic rate ISDN port The basic rate port is connected to the switched digital network and is used to make connections to the SmartSwitch Remote Access Module The Ether
133. PROBLEM Type Occurrence __ Hardware __ Reproducible __ Software __ Intermittent __ Unknown __ Single Occurrence DESCRIPTION including sequence of events prior to problem occurrence CABLETRON SYSTEMS USE ONLY Control No Priority Date Received Resolution ADMINISTRATIVE CONSOLE COMMANDS TABLE The following table lists all system administration commands Guest commands are identified in the command column Command Use GUEST displays help screen atalk arp displays the AARP cache atalk ping lt dnet gt lt dnode gt pings a specified device where timeout dnnn dnet destination network number required dnode destination node ID required example timeout seconds to wait for reply optional atalk ping 1 3 30 d200 nnn data size included in ping packet optional atalk port displays AppleTalk port information atalk port stats clear displays or clears current AppleTalk port statistics atalk route displays AppleTalk static route information atalk stats displays all six groups of current AppleTalk statistics the commands below display individual group statistics atalk stats atp displays current AppleTalk ATP statistics atalk stats ddp displays current AppleTalk DDP statistics atalk stats echo displays current AppleTalk AEP statistics atalk stats nbp displays current AppleTalk NBP statistics
134. Pressing and holding the switch on for three or more consecutive seconds causes the module to shutdown Pressing and holding the switch again for three seconds restarts the module SNMP management may be used to disable this switch to enhance module security 46 SmartSwitch Remote Access Module ACCESSING THE SMARTSWITCH REMOTE ACCESS MODULE OVERVIEW This chapter provides instructions for e accessing a SmartSwitch Remote Access Module for the first time e remotely accessing the SmartSwitch Remote Access Module after the first time Refer to the module illustration in Hardware Overview to help you locate the ports described in the following sections ACCESSING A NEW MODULE The two methods of accessing a new module are e access through a PC using a terminal application e access by Telneting to the module using the initial default IP address Once you have used one of the two methods to access to the module you should e establish an administration session with the module e assign the module s new IP address e access the module s release notes For more detailed instructions refer to the sections below INITIAL ASSESS USING A PC AND A TERMINAL APPLICATION Connect one end of the supplied null modem cable to the RS232 console port on the module and the other end of the cable to the communication port on the PC On the PC you must then execute a communication package to emulate a terminal VT100 Use the following default v
135. RA Configuration Manager User s Guide e For AppleTalk configuration group information refer to Adjusting Protocol Information in the Configuring Connection Groups chapter e For AppleTalk address information refer to Configuring AppleTalk Network System Ports in the Configuring AppleTalk Network Information chapter e For downloading updated configuration files refer to Downloading Configuration Updates in the Exporting Configuration Files chapter If the remote resources can not be seen even when the connection is up then make sure the AppleTalk address of the remote device is valid If the remote device is on an unnumbered network then AppleTalk an address of 0 0 must be configured for the remote device If it is on a numbered network the AppleTalk address does not need to be configured for the device However if it is configured it must match the AppleTalk address configured on the remote device Problem The SNMP Agent is not functioning Action 1 Using SFVRA CFG check the configuration of the SmartSwitch Remote Access Module In order for the SNMP Agent to become enabled both the IP option and the SNMP Agent must be enabled in the SmartSwitch Remote Access Module configuration The site must be configured in an SNMP Management Group a If itis not already running start up SFVRA CFG b To see if IP is enabled for the system e From the toolbar select Functions then select Sites or click the icon 9WO
136. RI port i insert one end of PRI cable here other end into PRI service drop 1 RX 2 RX 2 RJ 45 TX 3 3 Adapter Pinout RX 4 4TX RJ 45 RX 5 5TX Pinout TX 6 e 7 8 For non U S and European installations standard cabling is sufficient refer to following section MODULE TO PRI SERVICE CABLING The PRI cabling is not included with your module You will need to determine the length of cable you need for your connection The PRI cabling is the same type as the Ethernet cabling straight through twisted pair cable with RJ 45 adapters at each end To complete the PRI cabling 9WO006 and 9W007 45 USER S GUIDE 1 Refer to the illustration of the 9W0006 400 for the PRI ports locations 2 Insert the RJ 45 adapter at one end of the PRI cable into either the Mod Tap adapter U S and Europe or directly into the module s PRI port 1 for all other installations 3 Insert the RJ 45 adapter at the other end of the PRI cable into your PRI service drop 4 Repeat steps 2 and 3 for PRI ports 2 3 and 4 if applicable RESTARTING THE SMARTSWITCH REMOTE ACCESS MODULE The reset switch is a recessed switch located on the front panel under the top left plastic ejector tab as illustrated below Reset Switch Power LED i 9W006 400 i SMB LED The reset switch serves two functions 1 Pressing the reset switch twice within three seconds causes the processor to reset 2
137. SACTION PROTOCOL ATP STATISTICS You can display this subgroup of AppleTalk statistics by issuing the atalk stats atpconsole command atpiInPkts The number of ATP packets received by this entity atpTRequestRextmis The number of times that a timeout occurred and a Transaction Request packet needed to be retransmitted by this host atpReleaseTmExpCnts The number of times the release timer expired as a result of which a Request Control Block had to be deleted 9WO006 and 9W007 241 USER S GUIDE atpRetryCntExceeds The number of times the retry count was exceeded and an error was returned to the client of ATP APPLETALK PORT STATISTICS 242 You can display the AppleTalk port statistics by issuing the atalk port stats console command portiInPackets The number of AppleTalk packets received on this port by this system portOutPackets The number of AppleTalk packets sent out on this port by this system zipInGetNetInfos The number of ZIP GetNetInfo packets received on this port by this system zipOutGetNetInfos The number of ZIP GetNetInfo packets sent out this port by this system zipInGetNetInfoReplies The number of ZIP GetNetInfo Reply packets received on this port by this system zipOutGetNetInfoReplies The number of ZIP GetNetInfo Reply packets sent out this port by this system zipZoneInInvalids The number of times this system has received a ZIP GetNetInfo Reply with the zone invalid bit set b
138. SDN number used to set up the call is no longer assigned to any system If an alternate address has been assigned to the called equipment this may be returned in the diagnostic field of this message 23 17 reverse charging rejected 24 18 call suspended 25 19 call resumed 26 1A non selected device clearing Indicates that the destination was capable of accepting the call was neither busy nor incompatible but rejected the call because it was not awarded to the device 27 1B destination out of order Indicates that the destination could not be reached because the interface was not functioning correctly and a signaling message could not be delivered for some reason This may be a temporary fault but one that is expected to last a relatively long time For example equipment off line 28 1C invalid number format incomplete number Indicates that the connection could not be established because the destination address was presented in an unrecognized format or because the destination address was incomplete 29 1D facility rejected Indicates that the facility requested by the device could not be provided by the network This could be a subscription problem 30 1E response to STATUS INQUIRY Indicates that the status message was generated in direct response to the prior receipt of a status enquire message 31 1F normal unspecified Reports the occurrence o
139. Sec Security Associations initialized successfully IP WAN Direct Host Interface for LAN port lt port gt already exists There is another WAN Direct Host type interface that is configured for the LAN port indicated and it was already initialized successfully This means that there are multiple WAN Direct Host type interfaces configured for the same LAN port Use SFVRA CFG to specify primary or secondary interface IP WAN Direct Host Interface lt WAN interface name gt invalid associated LAN interface lt LAN interface name gt The WAN Direct Host type interface could not come up the associated LAN network interface specified by configuration was not found Use SFVRA CFG to delete old WAN Direct Host interface Check for associated LAN interface and add if necessary Then add back the WAN Direct Host interface 9WO006 and 9W007 137 USER S GUIDE 138 IP WAN Direct Host Interface for network lt network gt on LAN port lt port gt initialized successfully This message is posted when WAN Direct Host interface for the indicated network is initialized successfully IPCP Invalid pre configured IP address lt IP address gt for lt device name gt ignored There is a configured IP address for the remote device in the Device Table but the IP address does not belong to any configured WAN interfaces Check the configuration You will most likely need to add another WAN interface IPCP IP Address Pool
140. TP Server UDP port 69 opened successfully Informational message stating that the TFTP server UDP port was successfully opened TFTP Unable to allocate data buffers The entire TFTP feature both Server and Client was not initialized Contact your Distributor or Customer Support SmartSwitch Remote Access Module SYSTEM MESSAGES System Message Summary TFTP Unable to open Server UDP port 69 The TFTP Server was not initialized however the TFTP Client may still work If this message occurs repeatedly or if the TFTP Client does not work contact your Distributor or Customer Support The call deflection selection is prior to CCITT 1988 Verify that the facilities provided by the service provider are CCITT 1988 The call has been disconnected A call has been up longer than the amount of time configured and has been taken down The call is allowed to continue A call has been up longer than the amount of time configured but it has not been taken down The compression subsystem is not enabled Check SFVRA CFG verify that compression is enabled The conformance selection is prior to CCITT 1988 Verify that the facilities provided by the service provider are CCITT 1988 The RADIAC Feature is no longer supported The RADIAC feature has been replaced by the TACACS Feature The TACACS Feature configuration must be completed before usage With the addition of User Level Security the need for the RADIAC GATEWAY is gone The SmartS
141. User SmartSwitch Remote Access Module unable to send out a request to the off node server One of two possibilities there may be problems communication on the LAN or the server may not be configured properly Verify LAN connectivity with server and then check to see if server configured properly Calls Active xx Active Sites Current number of sites connected Calls Active xxx to lt sitename gt Bandwidth to each site Capability description processing error lt caperror gt System is in minimal configuration mode A problem has occurred during system installation The lt caperror gt will further identify the problem e File not found Could not open file File already exists Header corruption File write problem Hash key mismatch Invalid serial number Invalid capability type Invalid capability format Invalid capability value eoeee eeeee e The system will come up in a minimal capability mode allowing only one physical connection one X 25 virtual connection and one Frame Relay virtual connection Contact your Distributor or Customer Support Note Duplicating serial numbers on all systems is a license violation 9WO006 and 9W007 119 USER S GUIDE 120 Capability upgrade processing error lt caperror gt Upgrade file was ignored A problem has occurred during system upgrade The lt caperror gt will further identify the problem e File not found Could not open file File already exists He
142. VC name or the device name so that they match FR_IETF detected PPP protocol from NAME shutting down PVC FR_IETF has detected a configuration mismatch between the system and the remote device NAME The administrator must change the PVC configuration on one of the devices Frame Relay event queue full Indicates a lack of system resources to handle the level of traffic being experienced Contact your Distributor or Customer Support Frame Relay PVC connection down Slot lt slot number gt Port lt port number gt The Frame Relay PVC connection is down for the indicated slot and port number Frame Relay PVC connection up Slot lt slot number gt Port lt port number gt DLCI lt DLCI index gt The Frame Relay PVC connection is up for the indicated slot port and DLCI index FrBufFree error lt error code gt during free The indicated error occurred during an attempt to free a buffer to its memory pool Contact your Distributor or Customer Support 9WO006 and 9W007 133 USER S GUIDE 134 Frutl No registered device for DLCI lt dlci index gt A frame was received on the PVC associated with the indicated DLCI and no Frame Relay Service Device had as yet registered to use this PVC IePucStatus Received Status Report for unknown PVC lt dlci index gt The indicated unknown DLCI was indicated ina STATUS message received from the network This DLCI number is entered in the unknown DLCI list and can be displayed vi
143. X25 facilities error invalid facilities parameter A value was chosen for facility which is out of the acceptable range of values for that facility The range of acceptable values for that facility should be verified at both DTE s and by the service provider X25 facilities error reverse charging not allowed The reverse charging facility was selected by the DTE Verify that reverse charging is enabled by both DTE s and the service provider X25 facilities error reverse charging not accepted The reverse charging facility was selected by the DTE Verify that reverse charging is enabled by both DTE s and the service provider X25 facilities error fast select not available The fast select facility was selected by the DTE Verify that fast select is enabled by both DTE s and the service provider X25 facilities error fast select not accepted The fast select facility was selected by the DTE Verify that fast select is enabled by both DTE s and the service provider X25 facilities error throughput negotiation not allowed The DTE throughput class does not match the throughput class available at either the DCE or the remote DTE and throughput negotiation is not enabled You should enable throughput negotiation at both DTE s If this is not possible or does not work select the same throughput class at both DTE s X25 facilities error closed device group not allowed The closed device group facility was selected by the DTE Verif
144. XXXXXXXX Note Other messages may also be displayed with the IPX router initialization messages If you see these IPX router initialization messages the IPX router is initialized If these IPX router initialization messages are NOT displayed refer to PX Routing Initialization in the Problem Diagnosis chapter SmartSwitch Remote Access Module SYSTEM VERIFICATION Verifying IPX Routing is Operational VERIFYING IPX ROUTING IS OPERATIONAL To verify that IPX routing feature is properly operational a local NetWare client a local NetWare server and a remote NetWare server must be operational The following graphic illustrates an example network we will use to describe how to verify that IPX routing is operational It uses IPX network addresses specific to the example Substitute the IPX network numbers of your network when you perform the verification steps The example also uses NetWare commands available for the Windows 95 workstation Substitute the equivalent commands on your NetWare client SITE a MMAC Plus with SmartSWITCH Remote Access Module a ih ISDN SITE2 ili T CSX1200 i A N ae a Ml Network AA Network BB NetWare NetWare NetWare Client A Server gt Server local remote Internal Internal Network CC Network DD VERIFYING IPX ROUTING OVER A LAN CONNECTION To verify the operation of IPX Routing over a LAN connection 1 Determine if SITE1 can access the local NetWare Serv
145. a the FR LMI system console command Incoming call from lt Device Name gt Slot lt slot gt Port lt port gt Chan lt channel gt Rejected by BW Reservation A bandwidth reservation message Indicates that a call has come in from the indicated device ona line that is not in this device s profile The call will be disconnected If you see this message often check the remote device s configuration to prevent wasted calls Initial TDM Clock Master lt slot line gt The external line indicated has been selected as the master clock source Initializing Displays the current state of the system initialization Installing File Set into Flash Memory The file set received via X Modem has successfully passed its verification tests and is now being written into the Flash File System Insufficient space for buffer pool creation There is not enough system memory to proceed with the creation of the requested size buffer pool Contact your Distributor or Customer Support Interrupt fault on WAN Adapter in Slot lt slot gt The interrupt jumper for the WAN Adapter in the specified slot is missing or misplaced Invalid caller number lt caller s sites name gt lt caller s number gt The incoming call security feature is enabled and a call was received from an unknown remote site therefore the call was disconnected If the call was from a valid remote site the device list must be updated to include the remote site s p
146. acceptable you may duplicate that tem plate give it a different name and make changes where necessary If you made any changes download the new configuration files to the site For more detailed instructions refer to the following sections in the SFVRA Configuration Manager User s Guide For enabling IP refer to Configuring the Site s Systems in the Configuring Sites chapter For SNMP Management Group information refer to the Configuring SNMP Management Groups chapter For information about choosing a site s template refer to Configuring Site Properties in the Configuring Sites chapter For information about duplicating a site s template refer to Adding a Site Template in the Configuring Site Templates chapter SmartSwitch Remote Access Module PROBLEM DIAGNOSIS SNMP e For downloading configuration files refer to Downloading Configuration Updates in the Exporting Configuration Files chapter Enter the dr command at the administrative console If the following message appears the IP subsystem has initialized successfully IP IP router is initialized successfully However if one of the following messages appears there is an unexpected condition present within the SmartSwitch Remote Access Module software Contact Customer Support SNMP SNMP initialization failure unable to allocate necessary memory SNMP SNMP initialization failure unable to open UDP port Problem The SmartSwit
147. act as IP Gateways this counter will include only those packets that were Source Routed via this system and the Source Route option processing was successful ipInUnknownProtos The number of locally addressed datagrams received successfully but discarded because of an unknown or unsupported protocol ipInDiscards The number of input IP datagrams for which no problems were encountered that would prevent their continued processing but which were discarded e g for lack of buffer space Note that this counter does not include any datagrams discarded while awaiting re assembly ipInDelivers The total number of input datagrams successfully delivered to IP device protocols including ICMP ipOutRequests The total number of IP datagrams which local IP device protocols including ICMP supplied to IP in requests for transmission ipOutDiscards The number of output IP datagrams for which no problem was encountered that would prevent their transmission to their destination but which were discarded e g for lack of buffer space SmartSwitch Remote Access Module SYSTEM STATISTICS IP Statistics Note that this counter would include datagrams counted in ipForwDatagrams if any such packets met this discretionary discard criterion i1pOutNoRoutes The number of IP datagrams discarded because no route could be found to transmit them to their destination Note that this counter includes any packets counted in ipForwDatagrams that me
148. ader corruption File write problem Hash key mismatch Invalid serial number Invalid capability type Invalid capability format Invalid capability value eoeeeeeeee The system will revert to its original level and the upgrade process will not be allowed Contact your Distributor or Customer Support Note Duplicating serial numbers on all systems is a license violation Cause lt cause code gt received for DLCI lt dlci index gt A CLLM message was received indicating that the PVC associated with the indicated DLCI is subject to the event denoted by the indicated cause code These events are listed below with their corresponding cause code Cause Code Event 2 Mild congestion 3 Severe congestion 7 Fixed fault notification facility equipment failure 10 Discard all frames maintenance action in progress CB disconnect 1 Password Incorrect CB disconnect 2 Call back number not found CB disconnect 3 Ethernet address inconsistent CB disconnect 4 Disconnecting for Call back CB disconnect 5 Invalid Packet Received CB disconnect 6 Unable to resolve protocols CB disconnect 7 Inband Timeout CB disconnect 8 Line Integrity Violation CB disconnect Unspecified For all of the above Combinet generated messages the Combinet has disconnected for the indicated reason Check your Combinet configuration and adjust if necessary If problem persists contact your Combinet distributor CC
149. administrator or guest Your password must be a 3 to 8 nonblank character string Be careful passwords are uppercase and lowercase sensitive SETTING THE IP ADDRESS The following administrative command allows you to make changes to the system s default IP address without using the CFGEDIT utility The system handles this command as if you were in CFGEDIT mode and saves changes automatically You must then restart your system in order to have these saved changes take effect To change the system s default IP address issue the following command ipconfig Allows you to change default IP address information by prompting you for the following e IP address e number of significant bits in subnet mask e IP address of default gateway or 0 if none After responding to the prompts the system will ask you if you wish to restart the system in order to put into effect these changes VIEWING OPERATIONAL INFORMATION The following commands are used to view system operational information Displays a help screen outlining all of the commands that are available br stats Displays the current system packet statistics Refer to Bridge Statistics for a list of available statistics and their definitions cls Clears the administration screen cs Displays the list of connected devices along with the data rate for each device The output for this command contains the connection time for each device along with a detailed breakdown
150. agation N A Status Inactive I F Type WAN NUMBERED IP Address 192 168 3 5 Subnet Mask 25993205 295 0 Broadcast Address 295 255 2959 3255 Host Route Propagation When host connected ip rip routes Displays information pertaining to the routing table s that are maintained by the IP RIP protocol The following example screen illustrates the output from this command Following the table is an explanation of the fields displayed for each route SmartSwitch Remote Access Module SYSTEM COMMANDS IP Routing Commands System Name gt IP RIP ROUTES Active Routes Destination Subnet Mask Next Hop Mtr P 1 2 TAge 3 32 310150 255 255 0 0 0 0 0 0 4 A 1 1 A30 cre re 255 255 0 0 0 0 0 0 4 A 1 1 A30 192 168 5 0 255 2552550 0 0 0 0 0 A 1 1 SN A 4 4 4 1 25552552554255 0 0 0 0 0 A 1 1 HN A Inactive Routes Destination Subnet Mask Next Hop Mtr P 1 2 TAge 4 0 0 0 2550 00 90 0 0 0 0 0 H 0 1 SN A Destination The route destination This destination may be a network number a subnet address or a host address Subnet Mask The mask used for the destination Next Hop The IP address or interface name for unnumbered interfaces of the router that is the gateway for the route Mtr The cost of using this route usually the number of hops to the destination P The propagation flag where A Always propagate N Do not propagate H Propagate when Next Hop Device Connected 1 2 RIP V
151. age will appear during system initialization if configuration values have enabled it DHCP P Proxy Client initialization failed This message indicates that the DHCP Proxy Client did not initialize successfully The DHCP Proxy Client will not be operational Contact your Distributor or Customer Support DHCP P UDP port 67 opened The DHCP Proxy Client is being enabled and it must open the BOOTPS UDP port port 67 This message will occur during system initialization If the DHCP Relay Agent is also enabled it may not be necessary for the Proxy Client to open this UDP port DHCP P UDP port 68 opened The DHCP Proxy Client is being enabled and it must open the BOOTPC UDP port port 68 This message will occur during system initialization DHCP R Failed to allocate memory for transmit buffer pool The system was unable to allocate memory for the DHCP Relay Agent s transmit buffer pool during initialization The Relay Agent will not become operational Contact your Distributor or Customer Support DHCP R Failed to open UDP port 67 erc lt x gt An error occurred while attempting to enable the DHCP Relay Agent The Relay Agent must open the BOOTPS UDP port in order to operate successfully If this port could not be opened the Relay Agent will not be enabled Contact your Distributor or Customer Support DHCP R Relay Agent enabled The DHCP Relay Agent has been successfully enabled This message will appear during system i
152. ages are displayed then the LAN adapter is operational Proceed to the next section If these LAN adapter initialization messages are NOT displayed refer to LAN Adapter in the Problem Diagnosis chapter VERIFYING WAN LINES ARE AVAILABLE FOR USE 54 To verify the availability of WAN lines the WAN resource must already be operational Also the WAN lines must already be configured and connected to the SmartSwitch Remote Access Module To verify the availability of WAN lines 1 Determine if WAN lines are operational by viewing the system messages At the administration console type dr lt return gt The dr command displays the current system messages 2 Foreach primary rate line configured and attached to the SmartSwitch Remote Access Module the following line initialization message should be displayed among the system messages Data Link up lt slot gt lt port gt lt ces gt SmartSwitch Remote Access Module SYSTEM VERIFICATION Verifying LAN Connection is Operational Depending on the resource switch type the system will delay up to 2 minutes before attempting to bring up the data links Note Other messages may also be displayed with the line initialization messages If this message is displayed for each configured line then the WAN lines are available for use If the line initialization message for a configured line is NOT displayed refer to WAN Line Availability in the Problem Diagnosis chapter VERIFYING LAN
153. agrams dropped because they exceeded the maximum DDP datagram size ddpShortDDPErrors The total number of input DDP datagrams dropped because this entity was not their final destination and their type was short DDP ddpChecksumErrors The total number of input DDP datagrams for which this DDP entity was their final destination and which were dropped because of a checksum error ddpFwdingTblOverflws The number of times this system attempted to add an entry to the forwarding table but failed due to overflow ddpForwRequests The number of input datagrams for which this system was not their final DDP destination as a result of which an attempt was made to find a route to forward them to that final destination ddpOutNoRoutes The total number of DDP datagrams dropped because a route could not be found to their final destination ddpBroadcastErrors The total number of input DDP datagrams dropped because this system was not their final destination and they were addressed to the link level broadcast ddpHopCountErrors The total number of input DDP datagrams dropped because this system was not their final destination and their hop count would exceed 15 APPLETALK ECHO PROTOCOL AEP STATISTICS You can display this subgroup of AppleTalk statistics by issuing the atalk stats echoconsole command atechoRequests The number of AppleTalk Echo requests received atechoReplies The number of AppleTalk Echo replies sent 9WO006
154. ailable and ready to use LAN attachment components must also be available and ready to use During some of the procedures we ask you to enter an administration console command To enter these commands you must have an active administration session If you need instructions for starting an administration session refer to Accessing the SmartSwitch Remote Access Module Note Atleast one remote device is required to proceed with many of the verification procedures VERIFYING HARDWARE RESOURCES ARE OPERATIONAL To verify the operation of the WAN and LAN hardware resources 1 At the system prompt enter the dr command to display current system messages Determine if the WAN adapter resource is operational by viewing the system messages At the administration console type dr lt return gt 2 For each WAN adapter installed look for these WAN adapter initialization messages among the system messages Bootstrap loaded on WAN card in slot lt slot gt waiting for response Bootstrap came alive on WAN card in slot lt slot gt Downloading WAN card in slot lt slot gt with operational software Waiting for WAN card in slot lt slot gt to complete initialization WAN card in slot lt slot gt signals it is operational Note Other messages may also be displayed with the WAN adapter initialization messages If you see these WAN adapter initialization messages then the WAN adapter in the indicated slot is operational
155. ailure LAN packet transmit error detected by the system Layer 1 sync not seen Slot lt slot gt Port lt port gt Ces lt communication endpoint suffix A physical problem has been detected on the indicated line Check for proper connection to the SmartSwitch Remote Access Module and to the NT1 or CIU If the NT1 or CIU appears functioning properly call your phone company and report the problem 9WO006 and 9W007 143 USER S GUIDE 144 LCP Option Negotiation Failure Non Convergence detected Link Control Protocol is terminated because the SmartSwitch Remote Access Module and the device cannot agree on a common way of communicating The device may not be configured properly Refer to the specific documentation for device set up Then contact your Distributor or Customer Support Line lt slot port gt Down ISDN line failure The data link for the line connected to slot lt slot gt port lt port gt is down LMI alarm on Access lt access index gt Indicates that either no STATUS messages have been received from the network or that N393 errors have occurred in the last N391 events thus exceeding the device configured alarm threshold for the LMI link Any associated PVCs are disabled The variable N393 is the configured Monitored Events Count and the variable N391 is the configured Full Status Enquiry Polling Count LMI alarm reset Access lt access index gt Indicates that N392 events have occurred which allows th
156. alk Statistics 238 AppleTalk Protocol Statistics 238 AppleTalk Data Delivery Protocol DDP Statistics 238 AppleTalk Echo Protocol AEP Statistics 239 AppleTalk Routing Table Maintenance Protocol RTMP Statistics 240 AppleTalk Zone Information Protocol ZIP Statistics 240 AppleTalk Name Binding Protocol NBP Statistics 241 AppleTalk Transaction Protocol ATP Statistics 241 AppleTalk Port Statistics 242 Bridge Statistics 243 Compression Statistics 243 Compression Related Statistics 244 Decompression Related Statistics 244 Digital Modem Statistics 245 LAN Statistics 245 IP Statistics 245 IP Group Statistics 246 ICMP Group Statistics 247 IPX Statistics 249 IPX General Statistics 249 IPX Basic System Table Statistics 249 IPX Advanced System Table Statistics 250 IPX RIP Statistics 251 IPX Triggered RIP Statistics 251 IPX Route Statistics 252 IPX SAP Statistics 252 IPX Triggered SAP Statistics 253 IPX Service Statistics 253 RIP Statistics 254 RIP Global Statistics 254 RIP Interface Statistics 254 SNMP Statistics 255 TCP Statistics 257 TFTP Statistics 258 Statistics for Server or Remote initiated TFTP Activity 258 Statistics for Local or Client Initiated TFTP Activity 259 Statistics for all TFTP Activity 259 UDP Statistics 260 WAN LIP Statistics 260 PRIS T T1 E1 Interface Statistics 260 Layer 1 PRI Error Statistics 261 Layer 1 General Statistics 262 WAN Statistics 262 SmartSwitch Remote Access Module Routine Maintenance 264
157. all Restriction device information Call Restrictions will allow calls but this hour is restricted Calls are restricted during this hour but the action configured is to Warn Calls are still being allowed Call Restrictions will allow calls to be made A Call Restriction limit has been exceeded but calls will still be allowed Call Restrictions will no longer allow calls to be made A Call Restriction limit has been exceeded and calls will no longer be allowed Existing calls will NOT be forced down Call Restrictions will not allow calls to be made this hour Call Restriction device information Call Summary for lt day month year gt Calls Day x Calls Mth x Mins Day x Mins Mth x Call Restriction device information Displays daily monthly call totals at the end of a day ora month SmartSwitch Remote Access Module SYSTEM MESSAGES System Message Summary Cannot make Bridge Dial Out call No device found Check configuration to insure that device is properly configured Can only do SPEECH and 3 1K AUDIO calls in HOST_CALL_REQUEST An improper outgoing call was attempted on an RBS line Ensure that the device that is being called is a digital modem device and ensure that the dm flag has been added to peer calls Can t call Dial Out User Security is not Device Level Check configuration Bridge Dial Out requires device level security and a properly configured Device List Can t start offnode server lookup of Dial Out
158. alues for your communication package Baud rate 9600 Parity None Data bits 8 Stop bits 1 Duplex Full After you have connection to the module you will be ready to establish an administration session INITIAL ACCESS USING TELNET You can use a remote device to the Telnet into module using the module s initial default IP address 192 186 254 254 The remote device can be a device with Telnet client software such as a PC or a UNIX workstation or it can be a second module or a Cabletron CyberSWITCH Note that the modules and CyberSWITCH systems have built in Telnet client software USER S GUIDE If a SmartSwitch Remote Access Module or second module is acting as the Telnet client simply enter the following console command to Telnet into the module telnet lt 192 186 254 254 gt Refer to the System Commands chapter for a complete listing of available Telnet commands If a remote device other than a Cabletron product is acting as the Telnet client use the device s Telnet application to connect to the initial default IP address 192 186 254 254 After you make a Telnet connection you will be ready to establish an administration session refer to the following section for instructions For more information on Telnet refer to the Remote Management chapter ESTABLISHING AN ADMINISTRATION SESSION Once you have connected to the module using either a terminal application or Telnet you will be prompted for a login id Enter
159. anager has dynamically adjusted the master clock source in response to an external line state change Temporarily unable to read flash file system due to flash reclaim in progress try again later The system is automatically performing a flash reclaim to reclaim space previously occupied by deleted files Wait several seconds up to a minute maximum and try your file system command again Terminal Server Security connections disabled Dropping call The Terminal Server Security is set to none and a terminal connection was requested Check configuration Most likely the Default Async Protocol is set to terminal with no Terminal Server Security configured Terminal Server Security is currently using this database You must change the Terminal Server Security setting first An attempt was made to disable a User Level Security Database when the terminal server was configured to use this database for terminal mode authentication TFTP Data buffer allocated successfully All parts of the TFTP feature both Server and Client were successfully initialized Note The following TFTP Local error messages generated during client operations will be displayed on the console only and will not be logged to disk TFTP Local error 2 Feature not initialized The TFTP feature was not initialized properly No file transfer will be attempted Check the configuration and then contact your Distributor or Customer Support TFTP Local error
160. ancel The device name must be re entered Unable to prompt for device name at this time Indicates that the cal 1 command would prompt you for a device name but the necessary resources are not available The recommended actions are as follows 1 If possible enter the device name on the command line 2 If the device name cannot be entered from the command line for example the device name contains command line delimiters of a space a comma a colon or a tab the device can wait for a few minutes and see if any resources become available 3 If actions 1 and 2 are ineffective this may indicate an internal problem in the System please inform your service representative of the occurrence CALL RESTRICTION COMMANDS When the Call Restriction feature is enabled on the SmartSwitch Remote Access Module the following command is available through the administration console cr stats Displays the current Call Restriction statistics Refer to Call Restriction Statistics for a list of available statistics and their definitions 9WO006 and 9W007 213 USER S GUIDE COMPRESSION INFORMATION COMMANDS Compression statistics are only available for connections that are using a compression protocol The following commands are used to display current compression information cmp stats Displays the compression statistics for all active connections Refer to Compression Statistics for a list of available compression statistics and their
161. and 9W007 239 USER S GUIDE atechoOutRequests The count of AppleTalk Echo requests sent atechoInReplies The count of AppleTalk Echo replies received APPLETALK ROUTING TABLE MAINTENANCE PROTOCOL RTMP STATISTICS You can display this subgroup of AppleTalk statistics by issuing the atalk stats rtmp console command rtmpInDataPkts A count of the number of good RTMP data packets received by this system rtmpOutDataPkts A count of the number of RTMP packets sent by this system rtmpInRequestPkts A count of the number of good RTMP Request packets received by this system rtmpNext IREqlChanges A count of the number of times RTMP changes the Next Internet Router in a routing entry because the hop count advertised in a routing table was equal to the current hop count for a particular network rtmpNext IRLesChanges A count of the number of times RTMP changes the Next Internet Router in a routing entry because the hop count advertised in a routing table was less than the current hop count for a particular network rtmpRouteDeletes A count of the number of times RTMP deletes a route because it was aged out of the table This can help to detect routing problems rtmpRoutingTbloOvflws The number of times RTMP attempted to add a route to the RTMP table but failed due to lack of space APPLETALK ZONE INFORMATION PROTOCOL ZIP STATISTICS 240 You can display this subgroup of AppleTalk statistics by issuing the
162. ape to EXIT Packet Details Banyan Vines Packet Detail Screen Bridged Packet Packet Number Received at Time Packet Length 0021 0000022190 mSEC 0060 Destination Address Source Address FFFFFFFFFFFF 02608C9BED38 EtherNet Type is OBAD VINES IP Check Sum Packet Length Protocol Type D75D Ox001A 04 ARP Transport Control Hop Count 0 0 Dest Network Dest SubNet Source Network Source SubNet FFFFFFFF FFFF 00000000 0x0000 Packet Type Network Number Subnetwork Number Query 126697007 0x9183 Hit Escape to EXIT Packet Details IP Datagram Detail Screen Routed Datagram Packet Number Received at Time Packet Length 0009 0000003190 mSEC 0028 Destination Address Source Address 001 001 001 001 001 001 001 001 45 00 1C 00 01 00 00 00 40 01 76 DD 01 01 01 01 POE 1C NE o 01 01 01 01 08 00 C3 ED 34 12 00 00 o aaaea 4 Hit Escape to EXIT Packet Details SmartSwitch Remote Access Module SYSTEM COMMANDS SNMP Commands While the pkt display is displayed on your monitor you can display the following help screen by entering ESC Exit Menu a Previous Menu d Next Menu hn Top of Packet List e End of Packet List Enter Display Packet Details ke cia Time Menu m Marks Packet as Start Time Cursor to select an entry Hit any key to exit Help The time menu that is displayed when t is entered will enable you
163. as part of the error recovery process If the system fails to operate normally or the warning continues to occur then report the event using the problem reporting form included in Getting Assistance LAN Adapter Command Timeout The system expected a command from the LAN adapter or subsystem that it did not receive Check for proper LAN adapter configuration and hardware installation If it persists report the event using the problem reporting form included in Getting Assistance LAN Adapter configuration conflict There is a configuration conflict between the Ethernet resource that was installed and the Ethernet resource that was configured Correct the configuration to match the installation LAN Adapter Fatal Error Reported LAN Adapter hardware failure detected If the problem persists replace your LAN adapter 9WO006 and 9W007 141 USER S GUIDE 142 LAN Adapter FIFO Data Underrun The system expected data from the adapter that it did not receive and the system will continue to operate Check for proper LAN adapter configuration and hardware installation LAN Adapter FIFO not empty status lt status value gt The LAN adapter did not enter the proper state after it was restarted Check for proper LAN adapter configuration and hardware installation LAN Adapter HW upgrade may be required Older versions of the Ethernet adapter may need to be updated to run Release 2 3 or greater If the above message appears in your system log
164. at IP RIP Output Processing routes advertisement is properly operational on a LAN interface the IP RIP processing must be successfully initialized Also a local IP host router must be connected to the local LAN port on the system and capable of learning routes information via RIP Below is an example of a configuration used to verify IP RIP output processing on a LAN interface It uses IP addresses specific to the example Substitute the IP addresses of your network when you perform the verification steps It also uses the netstat administration console command The netstat command displays the IP routing table of the system Substitute the equivalent command on your IP host 62 SmartSwitch Remote Access Module SYSTEM VERIFICATION Verifying IP RIP MMAC Plus with SmartSWITCH Remote Access Module _ ISDN a il DO ii SITE1 gack CSX150 Sea SITE2 E 100 0 0 1 O LAN 192 1 1 0 Host A 100 0 0 2 oomoo E ES To verify the operation of IP RIP output processing on a LAN interface 1 Make sure that a static route to the network 192 1 1 0 is configured on SITE1 On SITE1 s administration console type ip route lt return gt If the route to 192 1 1 0 is displayed continue with the next step If the route is NOT displayed you will need to use SFVRA CFG to add the static route To do this a Ifitis not already running start up SFVRA CFG wD b From the toolbar select Functions then IP Network System
165. at contained a Community Name with an MIB access level of MIB GUEST and an object Id that cannot be accessed with an MIB GUEST access level The request was discarded SNMP Authentication failure unknown community name The SNMP Agent received a request PDU whose community name is not configured The request was discarded SmartSwitch Remote Access Module SYSTEM MESSAGES System Message Summary SNMP SNMP initialization failure unable to allocate necessary memory The SNMP feature was unable to initialize because it could not obtain the necessary memory The SNMP feature is disabled and no SNMP request will be processed Contact your Distributor or Customer Support SNMP SNMP initialization failure unable to open UDP port The SNMP feature was unable to initialize because it could not obtain the necessary UDP port The SNMP feature is disabled and no SNMP request will be processed Check the configuration and then contact your Distributor or Customer Support SNMP SNMP initialized successfully The SNMP Agent has been successfully initialized and is fully operational SNMP Unable to obtain an SNMP Trap queue entry buffer The SNMP Agent attempted to generate a TRAP PDU but was unsuccessful because it could not obtain necessary memory The TRAP was not sent Contact your Distributor or Customer Support SNMP Unable to obtain an SNMP Trap queue header The SNMP Agent attempted to generate a TRAP PDU but was unsuccessful be
166. atabase consists of manageable informational data referred to as the Device List or Device Table This data is accessed and used for authentication when a new connection is established to the system e Bandwidth Agility The system dynamically controls the bandwidth in use between itself and other PPP devices This is accomplished by establishing and disconnecting calls The number of calls is limited only by the types and number of lines available The system monitors the connections for utilization and will add and remove the connections based on user configurable throughput parameters As network bandwidth requirements increase or decrease the system will automatically adjust the number of network connections Thus your network costs will reflect the actual bandwidth being used e Data Compression Allows the system to negotiate compression algorithms with another device on the network After successfully negotiating compression data is compressed by the remote device and transmitted to the system The system decompresses the data processes the information contained in the user data and forwards the data as required The system can receive data coming over a WAN or a LAN and compress the data before transmitting it to another device on the network The net effect is to increase interconnect bandwidth by decreasing transmission time If negotiation for compression fails data is transmitted uncompressed SmartSwitch Remote Access Module TH
167. ation Note that T1_E1_PRI 1 indicates the PRI 23 30 adapter The ver command also displays a connections table It displays the connection lines for features that are loaded only Consider the following example of a connections table Capacities Potential Actual Physical Connections 8 8 X 25 Connections 32 32 Frame Relay Connections 48 33 Combined Maximum Connections 88 33 Description e The first column is the connection type e The second column is the potential number of connections e The third column is the actual number of connections possible The actual number may differ from the potential number due to memory constraints e The combined maximum line shows the maximum number of connections possible for all types combined If the potential and actual column do not match on this line then there are not enough connections for all the connection types to use their respective maximum num ber of connections at the same time For our example the most connections possible without memory limitations is 88 This is the sum of all the connection types Since there is not enough memory for 88 the actual number of 9WO006 and 9W007 199 USER S GUIDE connections available is less than that amount 33 This means that any of the following combinations of connections would be allowed Physical Connections X 25 Frame Relay 8 25 0 0 32 1 0 0 33 2 2 29 If there was enough memory for all connectio
168. ation failure of Semipermanent device x The system failed to authenticate the indicated device The semipermanent connection will be disabled Compare the authentication device information configured on the system with the actual configuration of the remote device Make corrections as needed Then issue the call device lt device name gt command to reinstate the semipermanent connection 9WO006 and 9W007 153 USER S GUIDE 154 Semipermanent Device x disconnected by admin The administrator has issued a disc device lt device name gt command Therefore the system will not attempt to call the indicated device again Issuing the call device lt device name gt LA command will make device x semipermanent again now Semipermanent Device x has a smaller Initial Data Rate than Base Data Rate No connection made The semipermanent feature will make enough calls to meet but not exceed the device s Initial Data Rate In this case the Base Data Rate normally 56 or 64 Kbps is larger than the device s Initial Data Rate The semipermanent feature cannot make any calls or it will exceed the Initial Data Rate Reconfigure your data rates Semipermanent Device x has had y bandwidth drops within z seconds This device is considered to have failed remote authentication Because the local system cannot always be aware of remote authentication failures and because there is no way to recognize remote authenticat
169. ave been received over an active connection to a remote system This indicates that the connection or the remote node has failed or been powered off without an indication of the failure from the network If the event continues contact your Distributor or Customer Support SmartSwitch Remote Access Module SYSTEM MESSAGES System Message Summary Security Rejection Bridge Address Security cannot use Authentication Server Both options Bridge Address Security and off node User Authentication are not supported simultaneously Security Rejection Caller did not negotiate security Bridge Security is configured A caller attempted to send device data before or without negotiating the Bridge Address security Security Rejection HDLC not supported by the caller A properly formed Bridge Security negotiation packet was received but the remote bridge indicated that it did not support the HDLC protocol Security Rejection Invalid Calling Line Id lt CLID gt The calling line identifier has not been configured for any valid device in the system Device list The number lt CLID gt indicates the actual number presented by the network Security Rejection Invalid Password lt password gt given A properly formed Bridge Security negotiation packet was received The bridge is registered in the System Device table and a password was provided but the password provided did not match the password in the System Device table Security Rejec
170. below for additional information The Quick Start provides abbreviated installation and configuration instructions for experienced users Specific instructions for setting up various types of remote devices are also included The SFVRA Configuration Manager User s Guide provides detailed information for installing configuring and using the SFVRA Configuration Manager SFVRA CFG SFVRA CFG is a separate software product that is provides a GUI interface for configuring the SmartSwitch Remote Access Module Through the SFVRA CFG the network administrator can deploy and maintain an entire network through a centrally located device The network administrator can generate each system s configuration files separately with the system s view of the network then transfer the configuration files electronically to the system This guide is included on the SmartSwitch Remote Access Module CD The SFVRA Connection Manager User s Guide provides detailed information for installing configuring and using the SFVRA Connection Manager SFVRA CONN SFVRA CONN is a separate software product that offers state of the art policy based management system for large central site dial in networks This software provides a rich set of network configuration management and reporting capabilities This guide is included on the SmartSwitch Remote Access Module CD The Release Notes provide release highlights and important information related to this release The Relea
171. ber of valid SNMP PDUs that were delivered to the SNMP Agent and for which the value of the error status field is readOnly It should be noted that it is a protocol error to generate an SNMP PDU that contains the value readOnly in the error status field as such this object is provided as a means of detecting incorrect implementations of the SNMP snmpiInGenErrs The total number of SNMP PDUs that were delivered to the SNMP Agent and for which the value of the error status field is genErr 9WO006 and 9W007 255 USER S GUIDE 256 snmpInTotalReqVars The total number of MIB objects that have been retrieved successfully by the SNMP Agent as the result of receiving valid SNMP Get Request and Get Next PDUs snmpInTotalSetVars The total number of MIB objects that have been altered successfully by the SNMP Agent as the result of receiving valid SNMP Set Request PDUs snmpInGetRequests The total number of SNMP Get Request PDUs that have been accepted and processed by the SNMP Agent snmpInGetNexts The total number of SNMP Get Next PDUs that have been accepted and processed by the SNMP Agent snmpInSetRequests The total number of SNMP Set Request PDUs that have been accepted and processed by the SNMP Agent snmpInGetResponses The total number of SNMP Get Response PDUs that have been accepted and processed by the SNMP Agent snmpInTraps The total number of SNMP Trap PDUs that have been accepted and processed by
172. can access IPX Route statistics by using the ipx route stats console command Static Routes Number of static routes configured on this router Rip Routes Number of routes learned through RIP from other routers Internal Routes Number of internal routes on this router There is one for the internal network number and two for each IPX network interface Total Routes Total number of routes Should be equal to the sum of Static RIP and Internal Routes Maximum Routes Maximum number of routes this router is configured to handle Available Routes Number of routes currently available on this router High Water Mark Peak number of routes this router has used IPX SAP STATISTICS 252 You can access IPX SAP statistics by using the ipx sap stats console command sapInstance With the SmartSwitch Remote Access Module the value of this statistic is always 1 With other products this statistic is useful Currently it is not useful for the SmartSwitch Remote Access Module sapIncorrectPackets The number of times incorrect SAP packets were received SmartSwitch Remote Access Module SYSTEM STATISTICS IPX Statistics sapState Represents the status of the IPX SAP feature 1 disabled 2 enabled IPX TRIGGERED SAP STATISTICS You can access IPX triggered SAP statistics by using the ipx trigsap stats command trigSapUpdateRequestsSent Number of triggered SAP update requests sent trigSapUpdateRequestsRcvd Number of t
173. cation module installation 53 requirements 53 verifying the installation AppleTalk 69 bridge initialized 55 compression 73 dedicated connection 56 dial out 73 hardware resources 53 IP router initialized 56 IP routing over interfaces 57 IPX routing 66 LAN connection 55 remote device connectivity 57 reserved bandwidth 73 RIP 62 semipermanent connections 74 SNMP 72 triggered RIP SAP 69 WAN lines 54 VGA video port 30 W wan 234 WAN adapter initialization messages 53 line problem diagnosis 78 problem diagnosis 75 WAN IP interface verification 58 WAN lines operation verification 54 wan stats 200 warning messages 110 WIN95 dial up networking 185 wr 33 202 ws 33 202 284 SmartSwitch Remote Access Module
174. cause it could not obtain necessary memory The TRAP was not sent Contact your Distributor or Customer Support SPID FSM got unidentifiable INFO msg Slot lt slot gt Port lt port gt Ces lt communication endpoint suffix gt An unexpected information message was received from the network on the indicated line If you are having trouble establishing calls on this line the problem should be reported to your phone company SSB Can t read RTC prior to i960 POSTs The Real Time Clock became inaccessible before invoking the i960 POSTs The RTC is used to guard against infinite loops while waiting for the i960 to run its POST tests The boot process should continue however make note of the error message in the event of a future problem SSB Couldn t read RTC during i960 POSTs The Real Time Clock became inaccessible during the running of the i960 POSTs The RTC is used to guard against infinite loops while waiting for the i960 to run its POST tests The boot process should continue however make note of the error message in the event of a future problem SSB i960 I O memory copy differs from flash image at lt address gt After loading the i960 POST tests into the I O memory a value unexpectedly changed at the address given SSB i960 Memory read error at lt address gt expected lt value gt read lt value gt While testing the shared memory area I O memory and the peripheral buffer memory an error was detected The boot proc
175. ccess the local IP host through the SmartSwitch Remote Access Module over the WAN connection On the remote IP host type ping 100 0 0 2 lt return gt If the remote IP host successfully pings to the local IP host then IP routing over the WAN Remote LAN interface is operational Repeat the above steps for each WAN Remote LAN interface through which you wish to get access If the remote IP host CANNOT ping to the local IP host refer to IP Routing over a WAN Remote LAN Interface Connection in the Problem Diagnosis chapter VERIFYING IP ROUTING OVER A WAN UNNUMBERED INTERFACE To verify that IP routing is properly operational over a WAN UnNumbered interface the SmartSwitch Remote Access Module must be operational and available to initiate connections Below is an example of a configuration used to verify IP routing over a WAN UnNumbered interface It uses IP addresses specific to the example Substitute the IP addresses of your network when you perform the IP routing verification steps It also uses the ping command The ping command sends a packet to a specified host waits for a response and reports success or failure MMAC Plus with i MMAC Plus with SmartSWITCH ISDN SmartSWITCH Remote Access Module Remote Access Module SITE2 SSA 100 0 0 1 192 1 0 2 The steps to verify the operation of IP routing over a WAN UnNumbered interface are 1 Determine if SITE1 can access SITE2 over the WAN connection On system
176. ccess to all system commands The system will ask you to enter or set the password for administrator level access Be careful passwords are uppercase and lowercase sensitive admin lt 00 gt lt 01 gt lt 02 gt lt 99 gt If you have configured multiple administration login names on your off node server you must use one of the configured names to log into the SmartSwitch Remote Access Module The acceptable names are admin00 through admin99 Proper login provides you with access to all system commands The system will ask you to enter or set the password for administrator level access Be careful passwords are uppercase and lowercase sensitive Note This command is not available for local access guest Logs you into the system and allows the user access to the commands for viewing operational information only All other commands for changing information on the system are not USER S GUIDE available The System will ask you to enter or set the password for guest level access Be careful passwords are uppercase and lowercase sensitive exit Terminates the administration session by logging out the current administrator You can start another session by using one of the two log in commands outlined above logout Terminates the administration session by logging out the current administrator You can start another session by using one of the two log in commands outlined above pswd Changes the password for the current access level
177. ccessful attempt to add a static address to the IP Address Pool An unknown error code was returned by the IP Address Pool Manager Contact your Distributor or Customer Support IPAP ResMem returned invalid device maximum value x A memory allocation failure was encountered by the IP Address Pool Manager during initialization processing Contact your Distributor or Customer Support IP Cannot get system memory for xxxx There is not enough system memory available for IP software to operate xxxx is a variable name internally used Contact your Distributor or Customer Support 9WO006 and 9W007 135 USER S GUIDE 136 IP Cannot process incoming remote IP device lt IP address gt no rsc avail The IP software was unable to accept the incoming IP device to a WAN Direct Host interface because it could not obtain necessary resource The WAN connection may remain for a while but the remote IP device will not be able to communicate with any IP devices over WAN Contact your Distributor or Customer Support IP Cannot start Proxy Arp for lt IP address gt no cmd buf avail The IP software attempted to start the proxy arp for the IP device indicated by the lt IP address gt but was unsuccessful because it could not obtain necessary memory Contact your Distributor or Customer Support IP Cannot stop Proxy Arp for lt IP address gt no cmd buf avail The IP software attempted to stop the proxy arp for the IP
178. ccurs after you have checked all the cables call the phone company and report the problem 2 No response to TEI requests This problem normally occurs due to invalid configuration Check your configuration using the following table basic rate line from phone co line from phone co point to point multi point line configured on non make sure that the change TEI to be auto TEI configured TEI value AUTO is 0 line configured on auto change TEI to be non if problem happens TEI auto for over 5 minutes report problem to phone company 3 No UA response to SABME requests no Layer 2 This problem normally occurs due to invalid configuration Check your configuration using the previous table 4 Failure to negotiate SPID U S only This is due to an improperly configured SPID Check your configuration SmartSwitch Remote Access Module SYSTEM MESSAGES System Message Summary 5 Failure to negotiate SPID U S only SPID has not been configured on the system check configuration Over Max Charge Monthly call charges exceeded Monthly call charge tracking is enabled and the configured maximum has been exceeded PAP Identification timeout on remote device The remote device did not send the PAP Authenticate Request packet within a required amount of time Try again If this persists contact your remote site PAP Invalid password for lt name gt given by remote device The system received t
179. ch Remote Access Module does not respond to SNMP requests Action 1 Enter the command snmp stats at the administrative console If an SNMP is not enabled message appears you must first enable the SNMP Agent For detailed instructions for enabling the SNMP agent refer to page 102 If the SNMP statistics are displayed check the value of the snmpInBadVersions statistic If it is non zero the Network Management station is generating request PDUs with an incompatible SNMP version number Such requests are discarded by the SNMP agent Check the value of the snmpInBadCommunity Uses statistic If it is non zero the community name specified in the request PDUs does not have the proper access rights to perform the desired request and the request is discarded To correct this problem reconfigure the MIB access level for the desired community name to the desired access level Check the value of the snmpInASNParseErrs statistic If it is non zero the network management station is generating request PDUs that are not properly encoded in ASN 1 format Such requests are discarded by the SNMP agent Problem The SmartSwitch Remote Access Module does not generate SNMP Trap PDUs Action 1 Enter the snmp stats command at the administrative console If an SNMP is not enabled message appears you must first enable the SNMP Agent For detailed instructions for enabling the SNMP agent refer to page 102 If the SN
180. ck to see that RIP send control is set to send and RIP receive control is set to receive If they are not change the values h If you made any changes to the configuration download the updated configuration files to the effected site For more detailed instructions refer to the following sections in the SFVRA Configuration Manager User s Guide e For network interfaces refer to Configuring IPX Network System Interfaces in the Configuring IPX Network Information chapter e For downloading configuration files refer to Downloading Configuration Updates in the Exporting Configuration Files chapter 3 Ifthe route does not exist or the route is a static entry then verify that the SmartSwitch Remote Access Module and the local NetWare server are using the same packet encapsulation To check the type of encapsulation use SFVRA CFG The packet encapsulation type is configured SmartSwitch Remote Access Module PROBLEM DIAGNOSIS IPX Routing on the same Expert Options screen described in the above action If they are not using the same encapsulation then correct it either on the SmartSwitch Remote Access Module or the NetWare server 4 Verify that the SmartSwitch Remote Access Module and the NetWare server are using the same external IPX network number for their mutual LAN AA for this example To check the network number that the SmartSwitch Remote Access Module is using use SFVRA CFG If they are not using the same external
181. connection initiation is dependent upon the remote device type Refer to the remote device documentation to determine how to initiate an ISDN WAN connection To verify remote device connectivity 1 Ina controlled manner initiate an ISDN connection from each remote device 2 When each remote device connects to the system it will appear as either a REMOTE site or as the configured Device Name if security is enabled on the Monitor Connections screen To display the Monitor Connections screen enter the following console command mc lt return gt Note The terminal type must be the same for Telnet and the terminal emulation Use the term set administration console command to set the terminal type If each remote device is able to connect to the SmartSwitch Remote Access Module then WAN connectivity is successful If a remote device is NOT able to connect to the system then refer to Remote Device Connectivity in the Problem Diagnosis chapter VERIFYING IP ROUTING OVER INTERFACES The following sections provide a method of verifying that IP routing is operational over the available interfaces VERIFYING IP ROUTING OVER A LAN INTERFACE To verify that IP routing is operating properly over the LAN connection an IP host must be connected to the local LAN port on the SmartSwitch Remote Access Module The host must be properly configured and operational on the IP network to which it is connected Below is an example of a configurat
182. connection is established the system attempts to negotiate the terminal type When the negotiation fails the system sets the terminal type to vt100 To successfully issue the pkt display semi perm and mc commands you must have the terminal type set identically for both the Telnet emulator and the terminal emulation To do this use the term set command The following commands are used to display the terminal type currently in use or to set the terminal type term Displays the terminal type name term set lt terminal type gt Allows you to set the terminal type You may set the terminal type to either vt100 or ANSI 9WO006 and 9W007 231 USER S GUIDE TFTP COMMANDS The TFTP feature and its commands are only available when IP routing is enabled The TFTP feature and file access are enabled by default when the system software is installed The following TFTP commands are available tftp get Allows you to perform the TFTP GET operation locally from the console through the TFTP Client function The following is an example display of a TFTP GET screen gt TFTP GET gt IP Address of the Host containing the file lt RET gt to abort 19 233 45 33 gt Enter the name of the local file to write including the full path lt RET gt to abort config config nei gt Enter the name of the remote file including the full path lt RET gt for same as local lt RET gt Enter the mode BIN binary o
183. connectors 30 power LED 29 PPP packet trace messages 175 PRI cabling 45 PRI ports 30 problem diagnosis AppleTalk routing 96 bridge initialization 76 compression 107 dedicated connections 80 dial out 105 IP routing 76 IPX routing initialization 91 LAN adapter 75 RIP 88 SNMP 101 triggered RIP SAP 95 WAN adapter 75 WAN line availability 78 pswd 48 196 Q quit 203 R readme 39 regulatory compliance of platforms 28 release notes 13 49 51 remote device connectivity operation verification 57 problem diagnosis 80 remote LAN problem diagnosis 93 verification 68 remote management 179 Carbon Copy 188 SNMP 180 Telnet 182 TFTP 186 Win95 dial up networking 185 reporting problems 266 restart 203 restarting the module 46 restoring configuration 264 RIP IP commands 216 operation verification 62 problem diagnosis 88 verifying initialization 62 verifying LAN input processing 64 verifying LAN output processing 62 verifying WAN input processing 66 verifying WAN output processing 65 RS232 console connector 30 9 semipermanent connections commands 198 verification 74 session 204 SFVRA CFG 35 36 features not supported by 35 starting 36 SMB LEDs 29 SMB 1 31 SNMP 180 operation verification 72 problem diagnosis 101 remote management 180 statistics 255 snmp stats 225 software configuration files 32 operational files 33 overview 32 system files 32 upgrading 50 sp 198 Spanning Tree bridge information 22
184. could not initialize the specified WAN card during system initialization Check the WAN card installation and configuration If the error continues report the problem Error in last LMI message detected Error lt error code gt An error was detected in the last LMI message forwarded by the network The error is identified by the indicated error code Error loading WAN board data verify error adapter x The WAN card initialization subsystem encountered an error during download verification The specified adapter card may be faulty Contact your Distributor or Customer Support Error mapping WAN adapter x into Host memory map The configured memory location of the indicated WAN card conflicts with another WAN card or device Review the configuration for the indicated adapter Error opening file lt file name gt Error opening file lt file name gt section lt section name gt Error opening file lt file name gt slot lt slot gt If seen repeatedly contact your Distributor or Customer Support Error parsing old WAN Direct Host interface bad format The information contained in the WAN Direct Host interface is invalid To correct use SFVRA CFG to reconfigure the interface SmartSwitch Remote Access Module SYSTEM MESSAGES System Message Summary Error initializing WAN card lt WAN card Id gt The system could not initialize the specified WAN card during system initialization Check the WAN card installatio
185. ct your Distributor or Customer Support AUTH Warning code 0009 Server failed message digest test A message received from the authentication server did not have the correct authenticator field value AUTH Warning code 0010 Received unexpected authentication response code from server A message was received from an authentication server that contained an invalid response message identifier AUTH Warning code 0011 An unexpected server responded to the access request An access response message was received from an authentication server that is not configured in the System AUTH Warning code 0012 UDP call back processed with no data present A message was received from an authentication server that contained zero data bytes Bad auth result in smgrauth_aa_notify for device lt device name gt There was no device configured on node or in SFVRA for the login id entered at the user level security prompt in the terminal server interactive window Check configuration Bad context on SccDatInd lt context value gt Indicates a problem has occurred in forwarding frames from the hardware to the frame relay software The intended context for this frame is specified by the indicated context value Contact your Distributor or Customer Support Bad context on X25SccDatInd lt context value gt A data packet has been received with an incorrect context This indicates that the system allocation of SCC controllers is not in a consistent state R
186. d into the following groups of statistics PRI S T T1 E1 interface statistics error statistics and layer 1 general statistics These groups are defined below PRI S T T1 E1 INTERFACE STATISTICS 260 Layer 1 Up The number of times layer 1 has reported itself up to the upper ISDN layers Layer 1 Down The number of times layer 1 has reported itself down to the upper ISDN layers SmartSwitch Remote Access Module SYSTEM STATISTICS WAN L1P Statistics Ll Deactivates The number of times the upper ISDN layers requested layer 1 to deactivate Loss of Frame RED The number of times layer 1 has detected a qualified loss of frame condition excluding AIS alarm indication signal Loss of Signal RED The number of times layer 1 has detected an all zero signal or complete lack of signal AIS Blue The number of times layer 1 has detected a qualified unframed all ones signal RAI Yellow The number of times layer 1 has detected a qualified RAI remote alarm indication signal LAYER 1 PRI ERROR STATISTICS Note Layer 1 PRI error statistics apply to the line connected to the indicated slot Bipolar Violations The number or times there has been either a mismatch between encoding types B8ZS not selected or line noise ESF CRC Errors The number of Cyclic Redundancy Check CRC errors in the PRI framing format ESF framing only Framing Bit Errors The number of errors in the framing bits of
187. definitions cmp stats lt device name gt Displays the compression statistics for the indicated device Refer to Compression Statistics for a list of available statistics and their definitions Note that the device name is case sensitive cmp clear lt device name gt Clears the compression statistics for the indicated device If the device name is omitted no compression statistics will be cleared Note that the device name is case sensitive cmp clearall Clears the compression statistics for all devices DIGITAL MODEM COMMANDS These commands allow you to display active connections display or erase digital modem statistics add or delete individual modems and upgrade modem firmware when necessary modem add lt slot gt lt modem gt Adds a previously deleted modem back to the available list for devices i e after testing modem delete lt slot gt lt modem gt Deletes a modem from the available list for devices This command is useful in the event you have a faulty modem and wish to temporarily disable it for troubleshooting purposes Use this command in conjunction with the modem add and modem status commands modem reset lt slot gt lt modem gt Resets the specified DM 24 or DM 30 modems on a particular slot Does not affect other modems on the board A modem currently in use cannot be reset DM 8 modems cannot be reset modem restart lt slot gt Restarts the digital modem board i e if an unrecoverable
188. device indicated by the lt IP address gt but was unsuccessful because it could not obtain necessary memory Contact your Distributor or Customer Support IP Datagram with destination address of lt destination address gt cannot be forwarded IP Reason Invalid Device Info Device lt device name gt is not IP callable These two message appear together if a user calls in to the specified destination user and that user is not configured to be IP callable IP Default Route not added invalid next hop lt IP address gt Because of an incorrect setup the default route entry was not added in the routing table Check the next hop in your configuration Be sure that the next hop indicated by the lt IP address gt is directly connected to the configured network interface IP Failed to de register with IP Address Pool Manager erc x A failure was encountered by the IP subsystem during initialization processing IP made an unsuccessful attempt to de register as a provider of static addresses for the IP address pool Contact your Distributor or Customer Support IP Failed to register with IP Address Pool Manager erc x A failure was encountered by the IP subsystem during initialization processing IP made an unsuccessful attempt to register as a provider of static addresses for the IP address pool Contact your Distributor or Customer Support IP Initialization failure The IP Router was not initialized correctly b
189. ding configuration files refer to Downloading Configuration Updates in the Exporting Configuration Files chapter Check the IP Host and ensure that it is set up to learn route information via RIP 9WO006 and 9W007 89 USER S GUIDE IP RIP INPUT PROCESSING ON A LAN INTERFACE Problem The SmartSwitch Remote Access Module does not display the correct route entry for example the module does not seem to be learning route information via RIP Action 1 Verify that the IP RIP Receive Control is set to the proper RIP version that the Router is using Refer to page 88 for instructions regarding check RIP versions 2 Enterthe ip rip stats administrative console command Look for the counter IfStatRcvResponses for the interface which show the number of RIP update messages received on the interface If the total number of these counters is 0 check the Router to verify that it is configured to send IP RIP update messages 3 Also look for the IfStatRcvBadPackets and IfStatRcvBadRoutes counters If these counters are not 0 there may be something wrong with the Router If these counters are 0 there is an unexpected condition present within the SmartSwitch Remote Access Module software Contact Customer Support IP RIP OUTPUT PROCESSING ON A WAN INTERFACE 90 Problem The Router does not display the correct route entry i e the Router does not seem to be learning route information from the SmartSwitch Remote Access Module syst
190. e 4 After removing the module from its non conductive bag visually inspect the device If you notice any signs of damage DO NOT install the module Contact Cabletron Systems Technical Support immediately USER S GUIDE INSTALLATION 1 Note that the module is a double wide module and will fill two SmartSwitch 9000 slots Remove the SmartSwitch 9000 s back panels that are covering the two slots into which the module will be installed To ensure proper airflow and cooling all other empty slots must be covered 2 Before installing the SmartSwitch Remote Access Module into the chassis ensure that the bottom and top plastic tabs are unlocked 3 Slide the module into the available slots making sure that the module is between the guides as shown in the following illustration Check both the upper and lower tracks Take care that the module slides in straight and engages the backplane connectors properly Ejector Tabs Jack for ESD or T Wrist Strap Circuit Card Metal Back Panel Card Guides 4 Lock down the top and bottom plastic tabs at the same time applying even pressure CONNECTING THE MODULE S CABLING Installing the module into the SmartSwitch 9000 automatically completes its power supply and SMB connections As you slide the module into place the module s power supply and SMB connectors slide into the SmartSwitch 9000 s power supply and its S
191. e 1 Determine if the local Macintosh can see all zones Bring up the Chooser on the Local Mac Chooser AppleShare Color ImageWriter GX ImageWriter LO GX g Active AppleTalk Inactive 2 Ifa list of all zones Left Zone and Right Zone appear in the Chooser as shown above then the AppleTalk Routing over a LAN connection is operational Continue with the next step 3 If all zones are NOT displayed then AppleTalk Routing over the LAN connection is not operational Refer to AppleTalk Routing Operation over the LAN Connection in the Problem Diagnosis chapter VERIFYING APPLETALK ROUTING OPERATION OVER A WAN CONNECTION The steps to verify the operation of AppleTalk Routing feature over a WAN connection are 1 Determine if the Local Mac can access the Remote Mac On the Local Mac in the Chooser pick AppleShare on Right Zone 9W006 and 9W007 71 USER S GUIDE Color SW 2400 GX E gs m g image riter GX image riter LO GX i AppleTalk Zones Left Zone Ok Active Appleretk O Inactive If Remote Mac appears in Select a file server box then AppleTalk Routing over the WAN connection is operational If Remote Mac IS NOT displayed then AppleTalk Routing feature over the WAN connection is not operational Refer to AppleTalk Routing Operation Over the WAN Connection in the Problem Diagnosis chapter VERIFYING SNMP IS OPERATIONAL 72 1 To verify that the SNMP feature is
192. e SmartSwitch Remote Access Module SYSTEM COMMANDS Spanning Tree Commands Bridge Priority The configured priority for the SmartSwitch Remote Access Module Root Address The MAC address of the root bridge Root Priority The bridge priority of the root bridge Root Path Cost The path cost to the root bridge Root Port Num The port number on the SmartSwitch Remote Access Module that offers the lowest cost path to the root bridge This is set to 0 if the system is the root bridge Root Port Prior The port priority of the Root Port Number Max Age The maximum time in tenths of a second allowed without receiving a Spanning Tree message from the root bridge Hello Time The time interval in tenths of a second between the transmission of configuration Spanning Tree messages This is only used when the system is the root bridge Fwd Delay Time The time in tenths of a second spent in the LISTENING and LEARNING state Bridge Max Age The configured maximum age time for the system This is used when the system is the root bridge Brdg Hello Time The configured hello time interval for this system Used when the system is the root bridge Br Fwd Delay The configured forward delay time for the system Used when the system is the root bridge Tplgy Chng Time The time period in tenths of a second for sending configuration Spanning Tree messages that have the topology change flag set Only used when the system is th
193. e The validity of this entry in the IPX system table Setting this field to off indicates that this entry may be deleted from the system table at the IPX implementation s discretion ipxBasicSysNetNumber The network number portion of the IPX address of this system ipxBasicSysName The readable name for this system ipxBasicSysInReceives The total number of IPX packets received including those received in error ipxBasicSysInHdrErrors The number of IPX packets discarded due to errors in their headers including any IPX packet with a size less than the minimum of 30 bytes ipxBasicSysInUnknownSockets The number of IPX packets discarded because the destination socket was not open 9WO006 and 9W007 249 USER S GUIDE ipxBasicSysInDiscards The number of IPX packets received but discarded due to reasons other than those accounted for by ipxBasicSysInHdrErrors ipxBasicSysInUnknownSockets ipxAdvSysInDiscards and ipxAdvSysInCompressDiscards ipxBasicSysInBadChecksums The number of IPX packets received with incorrect checksums ipxBasicSysInDelivers The total number of IPX packets delivered locally including packets from local applications ipxBasicSysNoRoutes The number of times no route to a destination was found ipxBasicSysOutRequests The number of IPX packets supplied locally for transmission not including any packets counted in ipxAdvForwPackets ipxBasicSysOutMalformedRequests The number of IPX packets supp
194. e prior to installing it is virus free with an anti virus system in which you have confidence Cabletron Systems makes no representations or warranties to the effect that the Licensed Software is virus free Copyright July 1997 by Cabletron Systems Inc All rights reserved SmartSwitch Remote Access Module TRADEMARKS Cabletron Systems CyberSWITCH MMAC Plus SmartSWITCH SPECTRUM and SecureFast Virtual Remote Access Manager are trademarks of Cabletron Systems Inc All other product names mentioned in this manual are trademarks or registered trademarks of their respective companies COPYRIGHTS All of the code for this product is copyrighted by Cabletron Systems Inc Copyright 1991 1997 Cabletron Systems Inc All rights reserved Printed in the United States of America Portions of the code for this product are copyrighted by the following corporations Epilogue Technology Corporation Copyright 1991 1993 by Epilogue Technology Corporation All rights reserved Livingston Enterprises Inc Copyright 1992 Livingston Enterprises Inc Security Dynamics Technologies Inc Copyright 1995 by Security Dynamics Technologies Inc All rights reserved Stac Electronics Stac Electronics 1993 including one or more U S Patents No 4701745 5016009 5126739 and 5146221 and other pending patents Telenetworks Copyright 1991 92 93 by Telenetworks All rights reserved FCC NOTICE This device complies with Part 15 o
195. e LMI alarm condition to be cleared and any associated PVCs to be re enabled The variable N392 is the configured Error Threshold Count Loop detected on Local Area Network The LAN adapter has detected a loop condition on the local area network The system will discard these frames until the loop condition is removed MAC Layer Bridge did not Initialize A system problem prevented the MAC layer bridge from properly initializing and the bridge will not forward data over the WAN Restart the system If the error continues contact your Distributor or Customer Support Manual intervention required please replace LAN card Older versions of the Ethernet adapter may need to be updated or replaced to run Release 2 3 or greater If the above message appears in your system log messages you will need to replace your Ethernet adapter Manual restart initiated on DM board in slot lt slot gt There was an attempt to restart the specified Digital Modem with the modem restart command Check subsequent log messages to verify the command was successful Maximum call charges exceeded for month The configured maximum for monthly call charges has been exceeded Maximum call minutes per day limit x has been reached The described limit has been exceeded The next log message will indicate whether calls will still be allowed or not Maximum call minutes per month limit x has been reached The described limit has been exceeded The next log message wil
196. e a change using SFVRA CFG download the updated configuration files to the site For more detailed instructions refer to the following sections in the SFVRA Configuration Manager User s Guide e For network interfaces refer to Configuring IP Network System Interfaces in the Configuring IP Network Information chapter e For downloading configuration files refer to Downloading Configuration Updates in the Exporting Configuration Files chapter Problem The remote IP Host connected to a WAN interface on the SmartSwitch Remote Access Module does not receive a ping response from the LAN interface Action 1 Verify that the remote IP Host can access the WAN interface of the SmartSwitch Remote Access Module If the remote IP Host accesses the WAN interface successfully then continue with the next step If the remote IP Host is not able to access the WAN interface then refer to the preceding problem and associated actions Verify that the LAN interface is properly configured by using SFVRA CFG refer to page 77 for instructions If the proper LAN interface exists then continue with the next step If the proper LAN interface does not exist use SFVRA CFG to make the necessary corrections Verify that the remote IP Host is initiating a call to the SmartSwitch Remote Access Module Since the LAN interface has an IP address assigned with a different network number than the one for the remote IP Host the remote IP Host may need a pr
197. e different admin users session kill lt session id gt Terminates the session specified by the session Id Useful for terminating sessions that have been idle for an extended period of time 204 SmartSwitch Remote Access Module SYSTEM COMMANDS AppleTalk Routing Commands APPLETALK ROUTING COMMANDS The following commands are used to display AppleTalk information and statistics atalk arp This command will display the AARP AppleTalk Address Resolution Protocol cache AARP is used to map between a device s AppleTalk address and their physical address A sample output screen is shown below Entry 1 Address 21 1 08 00 07 8f 90 04 valid where Address 21 1 is Entry 1 s AppleTalk address 08 00 07 8f 90 04 is Entry 1 s physical address MAC address valid is the state of Entry 1 s address The state value can be either valid or pending If the state is valid an address will have been logged as shown If the state is pending the address would not yet be logged and would appear as 00 00 00 00 00 00 atalk ping lt dnet gt lt dnode gt timeout dnnn This command will allow you to ping a specified device If the ping is successful you have connectivity to the device If it is unsuccessful you do not have connectivity to the device The parameters for this command are dnet Required parameter The destination network number dnode Required parameter The destination node Id
198. e included for your Distributor or Cabletron Customer Support The remaining parameters are used to report line details Inband treatment has been applied Call trace message informational only There are audible tones on the B channel Refer to Disconnect for lt tone value gt message for possible tone values If the message persists contact your Distributor or Cabletron Customer Support In BRD CFG ACK Slot lt slot gt This is an initialization acknowledgment message for the indicated adapter It is in response to a configure message In CALL RQST ACK Call Id lt call Id gt Slot lt slot gt Port lt port gt Ces lt communication endpoint suffix gt ConnId lt connect Id gt A call request acknowledgment for the indicated call request In CHAN STATUS Call Id lt call Id gt Slot lt slot gt Port lt port gt Channel lt channel gt Action lt action gt ChanState lt channel state gt SucsState lt service state gt The system has received a channel status message from the network This message is received when the status of a bearer channel on a line has changed The lt parameters gt specify the channel and the new state In CLEAR Call Id lt call Id gt Slot lt slot gt Port lt port gt Loc lt location gt Cause lt cause value gt Ces lt communication endpoint suffix gt ConnId lt connect Id gt The system has received a call clear message from the network This is usually received after a call di
199. e no response at end Board lt board gt Modem lt modem gt There were problems while attempting to update the firmware of the specified modem due to either a corrupt firmware file or hardware problems Reseat the card in its ISA slot and or check the MVIP cabling If problems persist contact your Distributor or Customer Support DM upgrade started Board lt board gt Modem lt modem gt The system has begun to update the firmware of the specified modem on the Digital Modem card Watch for subsequent log messages to ensure the update is successful DM session in unknown upgrade state Board lt board gt Modem lt modem gt There were problems while attempting to update the firmware of the specified modem due to either a corrupt firmware file or hardware problems Contact your Distributor or Customer Support DM upgrade success Board lt board gt Modem lt modem gt The system has successfully updated the firmware of the specified modem on the Digital Modem card DM TimeSlot driver circuit id already in use on CREATE DM No TimeSlot driver circuits available for CREATE DM TimeSlot driver circuit id not in use on REMOVE DM TimeSlot driver circuit id not found on REMOVE There were problems related to the Digital Modem s use of the TDM bus Contact your Distributor or Customer Support Downloading Bootstrap to DM card in slot lt slot gt Informational message stating that the system is attempting to initia
200. e notices 3 compression 18 operation verification 73 problem diagnosis 107 statistics 243 configuration files 32 restoring 264 tools CFGEDIT 37 dynamic management 38 SFVRA CFG 36 connections table 199 connectivity statistics 236 connectors and ports 30 console connections using telnet 49 Console Information Port CIP refers to RS232 port cr stats 213 cs 196 CSU 41 custom information 264 D date 203 decompression statistics 244 dedicated connections operation verification 56 problem diagnosis 80 default IP address 47 dial out 19 problem diagnosis 105 verification 73 digital modem 19 disc device 212 DOC notice 4 dr 33 197 ds 33 197 236 E er 202 error messages 110 es 202 Ethernet activity LEDs 29 Ethernet cabling 45 Ethernet ports 30 exit 196 external floppy drive connector 30 F FCC notice 3 features 18 G guest 195 H hardware available configurations 25 installation 43 overview 25 verification 53 help 39 196 hunt group 41 I ICMP group statistics 247 initialization messages 110 installation hardware 43 interfaces module 28 problem diagnosis 82 IP addresses 196 assigning of 48 default 47 ip commands 215 ip rip commands 216 ip route commands 218 IP routing commands 215 operation verification 56 over LAN interface connection problem diagnosis 82 verification 57 over WAN interface connection problem diagnosis 84 verification 58 over WAN remote interface co
201. e number of the network you are trying to dial Also identify the country of the network Click Next Confirm your choices Click Finish to proceed or Cancel to abort the new number shortcut SETTING UP SERVER TYPE 1 After setting up anew number a new dialing icon will be displayed under Dial Up Networking It will have the name you ve assigned the new connection Select this item click File and then Properties 2 Click Server Type Pick options you want and identify which protocols your network allows 3 Click TCP IP Settings Click Specify an IP Address and provide the IP address of your machine Click OK when finished DIALING OUT 1 Double click on your new dialing icon to bring up the Connect To screen 2 Enter your user name and password You may change options by clicking the box labelled Dialing Properties but this isn t necessary 3 Double click on Connect This should place the call 9WO006 and 9W007 185 USER S GUIDE TFTP TFTP Client PC o eS SITE HQ _ a MMAC Plus with po ne SmartSWITCH Remote Access Module pesmu se Remote 1 Pp p lt gt i a i Remote 1 MMAC Plus with SmartSWITCH wA i Remote Access Module SITE 2 BS oo TFTP Trivial File Transfer Protocol is the standard way of providing file transfers between devices With TFTP any WAN or LAN user executing a standard TFTP client program can transfer files to and from the Smar
202. e root bridge Tplgy Ch Detect A flag that is set to TRUE when the system detects a topology change Topology Change A flag that sets the topology change flag in configuration Spanning Tree messages that are transmitted Used when the system is the root bridge 9WO006 and 9W007 227 USER S GUIDE Aging Time The time period in tenths of a second used by the system to age unused entries out of the address table Default Age Time The configured aging time the system uses STP Enabled A flag that is set to 1 if the Spanning Tree protocol is enabled TCP COMMANDS TCP Transmit Control Protocol provides a connection oriented reliable communication for delivery of packets to a remote or on node device When the IP feature is enabled the following TCP commands are available tcp conns Display the current TCP connection status with the following format lport The local port number for this TCP connection fhost The remote IP address for this TCP connection fport The remote port number for this TCP connection window l r The current receive windows for the local and remote ends of this TCP connection tstate The current state of this TCP connection outq s u The number of bytes that has been sent but not acknowledged yet and the number of bytes in the output queue that has not been sent on this TCP connection tcp stats Displays the current system TCP related statistics Refer to TCP
203. e system including static and learned routes ipx service stats Displays the current service table statistics including the maximum number of services this router is configured to handle and the number of currently available services Refer to PX Service Statistics ipx sap stats Displays the IPX SAP statistics Refer to PX SAP Statistics for a list of available statistics and their definitions ipx spoof stats Displays the IPX spoofing statistics The IPX spoofing statistics displayed are self explanatory ipx stats Displays the IPX statistics Refer to PX General Statistics for a list of available statistics and their definitions SmartSwitch Remote Access Module SYSTEM COMMANDS ISDN Usage Commands ipx trigreq device Generates a triggered RIP SAP update request to the specified device You may use this command to initiate an update request to synchronize with the routing database of a particular WAN device ipx trigrip stats Displays the triggered RIP statistics Refer to IPX Triggered RIP Statistics ipx trigsap stats Displays the triggered SAP statistics Refer to IPX Triggered SAP Statistics ISDN USAGE COMMANDS The following commands are used to display and clear ISDN B channel monitoring information isdn usage Displays the following ISDN B channel monitoring information e The number of ISDN B channels available e The number of ISDN B channels in use e The high water mark for the number of ISDN
204. e to add route routing table full The IP RIP routing table is currently full no new routes can be added The routing table can have approximately 300 routing entries and at this time the routing table is full This could result in possible unreachable destinations You can use the packet capture commands to try to determine if a device is advertising an unusual number of routes If you are unable to track down the problem contact your Distributor or Customer Support IP RIP Unable to open RIP UDP port 520 The UDP port for RIP was unable to be opened There are 63 possible UDP ports and none are available for use at this time No RIP information can be transmitted or received Contact your Distributor or Customer Support IP RIP Unable to register WAN Connection notification The IP RIP protocol was unable to register with the IP WAN interface connection notification system No WAN connection information will be reflected in the RIP packets Contact your Distributor or Customer Support IP RIP Unable to register with Network Interface Maintenance The IP RIP protocol was unable to register with the IP network interface notification system Contact your Distributor or Customer Support 9WO006 and 9W007 139 USER S GUIDE 140 IPX Invalid IPXWC passed In the unlikely event this message is posted contact your Distributor or Customer Support IPX Network initialized successfully on XXXXXXXX XXXXXXXXXXXX This message is p
205. e will occur if the other system is down or if the network interface line is not connected or if the authentication of the remote device failed Dedicated connection to device lt device name gt up lt slot gt lt port gt The indicated dedicated connection is operational DHCP P Failed to close UDP port after terminating last DHCP client An internal error occurred in the DHCP Proxy Client When all DHCP client invocations are terminated the UDP ports used by the DHCP Proxy Client should be closed Contact your Distributor or Customer Support DHCP P Failed to de register with the IP Address Pool Manager erc lt x gt This message indicates that a failure was encountered by the DHCP Proxy Client while it was being disabled It was unsuccessful in its attempt to de register as a provider of DHCP addresses for the IP Address Pool Contact your Distributor or Customer Support DHCP P Failed to open UDP port for first DHCP client An internal error occurred in the DHCP Proxy Client When the first DHCP client invocation starts the UDP ports used by the DHCP Proxy Client should open Contact your Distributor or Customer Support DHCP P Failed to open UDP port x erc lt y gt This message appears when the DHCP Proxy Client is being enabled and it encounters an error while trying to open one or both of the UDP ports that it requires for operation Contact your Distributor or Customer Support DHCP P Failed to regi
206. ecause of other errors Possible errors include IP Cannot get system memory for xxxx Refer to the log for additional messages to pinpoint the problem IP Invalid configuration for Network Interface dd IP routing is not properly configured Refer to the IP Network Interfaces section of the Central Site CSX user documentation to verify IP Invalid RLAN IP Address lt IP address gt RLAN IP Stream Closed The connection from a HDLC Bridge or a PPP device came up and the IP sub network number configured for it is invalid it does not belong to any of the WAN RLAN interfaces Correct the IP address for the remote device SmartSwitch Remote Access Module SYSTEM MESSAGES System Message Summary IP Invalid Peer IP Address lt IP address gt WAN IP Stream Closed A PPP or RFC 1294 IP Host connection came up and the IP address of the peer device pre configured or negotiated belongs to a WAN RLAN Interface If the IP address is preconfigured try changing the peer s IP address at the peer device and possibly on the device entry for the peer that belongs to one of the WAN WAN Direct Host or WAN UnNumbered interfaces If the IP address is negotiated try changing the IP address pool or make sure that you really do want to use a WAN RLAN Interface IP IP host is initialized successfully This message is posted when the system IP Host feature has initialized successfully IP IP router is initialized successf
207. ecause the corresponding GetNetInfo Request had an invalid zone name zipZoneOutInvalids The number of times this system has sent a ZIP GetNetInfo Reply with the zone invalid bit set in response to a GetNetInfo Request with an invalid zone name zipAddressInvalids The number of times this system had to broadcast a ZIP GetNetInfo Reply because the GetNetInfo Request had an invalid address zipInErrors The number of ZIP packets received by this system that were rejected for any error SmartSwitch Remote Access Module SYSTEM STATISTICS Bridge Statistics BRIDGE STATISTICS The system collects bridge statistics for each LAN port and for WAN connections These bridge statistics include information on the number of frames received forwarded discarded or transmitted If the system is configured for two LAN ports there is a line of counters for each LAN port However the WAN counters are totaled for all WAN ports Display bridge statistics by issuing the br stats command at the administration console Received Number of frames received from a LAN port or WAN connection Forwarded Number of frames received from LAN port 1 or LAN port 2 or all WAN ports and processed for transmission to the proper networks Discarded frames are not forwarded for transmission Discarded Number frames received and then discarded i e not forwarded to another LAN port or WAN connection Transmit Number of frames sent out through LAN port 1 o
208. ed adapter x Configuration mismatch between the indicated adapter and the resource that was configured The system resource configuration should be corrected Unable to add dynamically obtained device data into Device Table The System authentication type is configured to obtain device information off node If such information cannot be stored internally due to a temporary resource shortage the call is dropped Unable to allocate IPX spoofing memory IPX spoofing is being performed in a degraded mode The memory required by the IPX spoofing feature could not be allocated The IPX spoofing code will continue to run but it will run in a degraded mode The default IPX spoofing options will always be used when a connection is down to a device Unable to allocate port structure for port lt port name gt with address lt AppleTalk Address gt Contact your Distributor or Customer Support Unable to allocate unnumbered wan port for device lt device name gt Contact your Distributor or Customer Support Unable to complete Bridge Dial Out call Insufficient information configured for Dial Out Device Verify that Bridging and Make Calls for Bridge Data are enabled at the device level Unable to communicate with encryption board Try again If the problem persists you may have a faulty encryption board Replace the board Unable to Decrypt Datagram An incoming datagram could not be decrypted Verify encryption parameters on both nodes Unable
209. ed file puts Number of failed file gets Total bytes put Total bytes get 9WO006 and 9W007 187 USER S GUIDE CARBON COPY WAN Phone Company MMAC Plus with a smartSwitcH T tt l Remote Access Module The Carbon Copy feature gives you complete remote management Any command that you can issue on a local console session can be issued with Carbon Copy Files can also be transferred between the Manager PC and the SmartSwitch Remote Access Module The disadvantage of using Carbon Copy is that a separate telephone line must be connected to each SmartSwitch Remote Access Module being managed Another disadvantage is that the Manager PC must be an AT compatible PC INSTALLATION AND CONFIGURATION When using the Modem Remote Administration Console the connection to the SmartSwitch Remote Access Module is done using standard modems Modems and cables are NOT provided with the SmartSwitch Remote Access Module When an SmartSwitch Remote Access Module is delivered Carbon Copy is configured for a Direct Remote Administration Console To set your system up for a Modem Remote Administration Console you must reconfigure Carbon Copy s baud rate and modem type parameters Instructions for changing these parameters are listed below CHANGING CARBON COPY CONFIGURATION PARAMETERS The Carbon Copy CCINSTAL program is available on the SmartSwitch Remote Access Module and on the Manager diskette The diskette is available as a
210. ed host The parameters for this command are 9WO006 and 9W007 215 USER S GUIDE 216 host IP address IP address using dotted decimal notation for the target host timeout Optional parameter that indicates the number of seconds to wait for an ICMP Echo Reply Message The valid range for the time out value is 1 to 60 The default value is 10 dnnnn Optional parameter that indicates the data size in bytes for the ICMP Echo message The valid range for the data size value is 0 to 2020 The default value is 0 Possible Results and their meanings ddd ddd ddd ddd is alive The valid ICMP Echo Reply was received from host ddd ddd ddd ddd No response from ddd ddd ddd ddd No response was received from the host within the timeout value number of seconds ip rip interface Displays information pertaining to the interface data that is maintained by the IP RIP protocol The example screen below illustrates the interface information that will be displayed when this command is entered System Name gt ip rip interface Status Active I F Type LAN IP Address 192 168 1 1 Subnet Mask 290 3209 s200 0 Broadcast Address 192 1681 2555 Transmission Version 1 Reception Version 1 or Version 2 Query Response Version 1 Version 2 Authentication Password Status Inactive I F Type WAN UNNUMBERED IP Address 0 0 0 0 left CSxX Subnet Mask N A Broadcast Address 299 255 3299 3255 Host Route Prop
211. em via RIP Action 1 Verify that the IP RIP Send Control is set to the proper RIP version that the Router can understand Refer to page 88 for instructions regarding check RIP versions 2 Enterthe ip rip interface administrative console command Look for the Broadcast Address value This is the IP address of the router that the RIP messages are sent to If the address is not the correct address for the Router correct the transmit broadcast address for the interface using SFVRA CFG Refer to page 89 for instructions regarding checking the address 3 Enterthe ip rip stats administrative console command Look for the I fStatSentResponses counter for the interface which shows the number of RIP update messages sent on the interface If the counter is 0 enter the ip rip send administrative console command to force the RIP update message to be sent immediately 4 Repeat step 3 If the counter is still 0 there is an unexpected condition present within the SmartSwitch Remote Access Module software Contact Customer Support SmartSwitch Remote Access Module PROBLEM DIAGNOSIS IPX Routing 5 Check the Router and ensure that it is set up to learn route information via RIP IP RIP INPUT PROCESSING ON A WAN INTERFACE Problem The SmartSwitch Remote Access Module system does not display the correct route entry i e the system does not seem to be learning route information via RIP Action 1 Verify that the IP RIP Receive Co
212. emote Access Module SYSTEM COMMANDS Packet Capture Commands idle Only packets not causing a connection to be requested will be captured This could be caused by the destination site not being in the Initiate Connection List or by the route not being in the IP Routing Table The pkt capture command allows multiple connection modes to be specified on a single command line For example the command pkt capture reqd pend captures only packets that cause a connection to be requested and packets that were received before the connection became active pkt load lt filename gt Loads previously saved Packet Capture file into memory pkt save lt filename gt Saves captured packets to a disk file Full path names are allowed for example A MYPKT DAT pkt display Displays captured packets that have been collected via pkt onor via pkt load Note that this command is not supported for a Telnet session The following is an example pkt display screen Num Time mSEC Len Dest Addr Source Addr Type Conn 0001 0000000000 0064 00004440259C 02608C4COEAD 8137 PEND 0002 0000000000 0064 00004440259C 02608C4COEAD 8137 PEND 0003 0000000000 0064 00AA00302D25 02608C4COEAD 8137 PEND 0004 0000000000 0064 00AA00302D25 02608C4COEAD 8137 PEND 0005 0000001980 0064 00004440259C 02608C4COEAD 8137 PEND 0006 0000001980 0064 00004440259C 02608C4COEAD 8137 PEND 0007 0000001980 0064 00AA00302D25 02608C4COEAD 8137 PEND 0008 0000001980 00
213. enabled you can access SNMP statistics by using the snmp stats command Each of the following statistics are counters that refer to an MIB 2 SNMP group object snmpiInPkts The total number of messages delivered to the SNMP Agent from the transport service snmpOutPkts The total number of SNMP messages that were passed from the SNMP Agent to the transport service snmpInBadVersions The total number of SNMP messages that were delivered to the SNMP Agent and were for an unsupported SNMP version snmpInBadCommunityNames The total number of SNMP messages delivered to the SNMP Agent that used an SNMP community name not known to said system snmpInBadCommunityUses The total number of SNMP messages delivered to the SNMP Agent that represented an SNMP operation that was not allowed by the SNMP community named in the message snmpInASNParseErrs The total number of ASN 1 or BER errors encountered by the SNMP Agent when decoding received SNMP messages snmpInTooBigs The total number of SNMP PDUs that were delivered to the SNMP Agent and for which the value of the error status field is tooBig snmpInNoSuchNames The total number of SNMP PDUs that were delivered to the SNMP Agent and for which the value of the error status field is noSuchName snmpInBadValues The total number of SNMP PDUs that were delivered to the SNMP Agent and for which the value of the error status field is badValue snmpInReadOnlys The total num
214. ent underload setting is displayed for each throughput sample After 32 samples are displayed the newest sample is displayed at position 32 and all other samples are shifted left one position Throughput Monitor 1 2 Wide Area Network Bandwidth Utilization to site sitename current bandwidth Kbps UNDERLOAD BANDWIDTH ACTUAL BANDWIDTH UTILIZATION 100 of current bandwidth 30 0 8 16 24 32 lt q Samples gt Throughput Parameters Sample Rate seconds 03 Overload Trigger 01 Window 02 Utilization 10 Underload Trigger 05 Window 10 Idle Trigger 05 Window 05 Utilization 10 lt Press F to Freeze data capture Esc to return to Connection Monitor gt Note If data compression is being used an extra line will be displayed on the Connection Monitor screen that will provide the compression and decompression ratios and the estimated throughput The estimated throughput is calculated as follows est thruput in Kbits second uncmp bits undmp bits sample period 1000 Where uncmp bits the number of uncompressed bits undmp bits the number of undecompressed bits sample period configured length of the sample period THROUGHPUT MONITOR CONTENTS 1 Indicates the site name for the connected site that was selected on the Connection Monitor screen 2 Indicates the current bandwidth in place to the connected site This number wil
215. entered Timeout on Startup Complete A startup complete message was not return from the Combinet after we sent the response a number of times Check the configuration and then reboot the Combinet If problem persists contact your Distributor or Customer Support 9WO006 and 9W007 161 USER S GUIDE 162 Timeout waiting for DL Config Response Timeout waiting for DSL Config Response Timeout waiting for Terminate DSL Response The above messages indicate that an attempt has been made to dynamically update the Data Link configuration but the system did not receive a response from a Basic Rate adapter for an earlier request Restart the system and review the configuration for the adapter If the problem persists the indicated adapter card may be faulty Contact your Distributor or Customer Support Tried to free unallocated buffer lt sub name gt size lt size gt Internal error that should be reported to Customer Support Transmit rate increased to lt transmit rate gt Access lt access index gt DLCI lt dlci index gt The effective transmit rate has been increased to the indicated rate for the indicated DLCI under the indicated access Transmit rate reduced to CIR lt transmit rate gt Access lt access index gt DLCI lt dlci index gt The effective transmit rate has been limited to the Committed Information Rate which is the rate for the indicated DLCI under the indicated access Type mismatch of configured amp install
216. er local On SITE1 s administration console type ipx diag cc 1 lt return gt Note Node address 1 is used by the NetWare servers as part of their internal address 2 Ifthe system displays a response to the ipx diag command similar to received 3 components from cc 1 then IPX routing over that LAN port is operational If this message IS NOT displayed then IPX routing over the LAN connection is not operational Refer to IPX Routing over the LAN Connection in the Problem Diagnosis chapter 9WO006 and 9W007 67 USER S GUIDE VERIFYING AN IPX REMOTE LAN CONNECTION To verify that IPX routing is properly operating over a WAN Remote LAN interface a remote IPX router in our example this is SITE1 must be operational and connected to the Remote LAN The remote bridge device in our example this is SITE2 must be operational and available to initiate connections 1 From the router SITE1 verify that the IPX Remote LAN interface has initialized On the router s administration console type dr You should see messages stating that the IPX network has initialized successfully on xxxx Verify that xxxx is the network number of the Remote LAN Determine the router s SITE1 MAC address From the router issue the command Vex From the remote bridge SITE2 attempt to access the IPX router by issuing the following administration console command ipx diag XXXX YYYYYYYYYYYY where XxXXX is the IPX Network Number
217. er of bytes uploaded to the local system by remote hosts Total bytes get Displays the total number of bytes successfully gotten Number of bytes downloaded from the local system by remote hosts SmartSwitch Remote Access Module SYSTEM STATISTICS TFTP Statistics STATISTICS FOR LOCAL OR CLIENT INITIATED TFTP ACTIVITY Successful file puts Displays the count of successful puts from the local system Files uploaded from the local system to remote hosts Successful file gets Displays the count of successful gets to the local system Files downloaded from remote hosts to the local system Failed file puts Displays the count of failed puts Local system failed to upload a file to a remote host Failed file gets Displays the count of failed gets Local system failed to download a file from a remote host Total bytes put Displays the total number of bytes successfully put Number of bytes uploaded from the local system to remote hosts Total bytes get Displays the total number of bytes successfully gotten Number of bytes downloaded from remote hosts to the local system STATISTICS FOR ALL TFTP ACTIVITY Read Requests Sent Displays the total number of Read Requests sent Read Requests Received Displays the total number of Read Requests received Write Requests Sent Displays the total number of Write Requests sent Write Requests Received Displays the total number of Write Requests received
218. ergence was detected the network address sent by the peer was not acceptable by us and we do not have any network address to assign to the peer The possible remedy is to configure more IPX addresses with a value more than lt Network Address gt in the Address Pool IPXCP IPX Address Match IPXCP Device lt device gt address same as another device address The remote device indicated by lt device gt requested to use an already existing IPX network number and node number IPXCP Our Node Address is lt node address gt This message informs the administrator that the peer has assigned us a node number because the system did not have a node address and the peer needs a node address This node address will be used by the peer to identify this system IPXWAN Master Slave Conflict Change Internal Network Number above lt present value gt This message indicates that over the IPXWAN link the master and slave roles could not be determined The internal network number of the system must be changed to ensure proper IPXWAN negotiation to occur IPXWAN IPX Internal Network Number must be configured You must configure a valid internal network number in order for IPX routing to work properly L3_CallRefSelect Call Reference wrapped Status message indicating that Layer 3 s call reference value has wrapped If this message is posted frequently report the problem LAN Adapter Abort The Ethernet adapter or subsystem is being interrupted
219. ersion 1 Version 2 visibility flags determine whether or not this route is visible when send the route using RIP 1 or RIP 2 where 0 Invisible 1 Visible T The type of route where A Active Route learned via RIP on a LAN interface P Permanent Route learned via RIP on a WAN interface S Static Route learned via IP Routing Table H Host Route created when an IP Host Device is connected Age The time since the last update was received 9WO006 and 9W007 217 USER S GUIDE 218 ip rip send Used to send the IP RIP update messages to a particular interface on demand The example screen below demonstrates how you use this command System Name gt ip rip send 2 2 2 2 Sending IP RIP Update Message to Network 2 0 0 0 ip ip ip rip stats Displays global RIP statistics and also statistics for each configured RIP interface Refer to RIP Statistics for a list of available statistics and their definitions route Displays the current routing table The meaning of each displayed field for a route entry is as follows Destination IP address for the destination network or host Subnet Mask Subnet mask value for the destination network or host A value of 255 255 255 255 indicates that this entry is for a specific IP host Next Hop IP address or device name for the next hop router that provides access to the destination network or the host Metric Hop count to the destination net
220. esponse and reports success or failure Substitute the equivalent command on your IP host E MMAG Plus with P SmartSWITCH i Remote Access Module ri 192 100 1 1 m ISDN 100 0 0 1 Bridge 100 0 0 0 s Host B 192 100 1 3 Host A a 100 0 0 2 The steps to verify the operation of IP routing over a WAN Remote LAN interface are 1 Determine if a remote IP host can access the WAN Remote LAN interface of the SmartSwitch Remote Access Module over the WAN connection On the remote IP host type ping 192 100 1 1 lt return gt If the remote IP host successfully pings to the SmartSwitch Remote Access Module then continue with the next step If the remote IP host CANNOT ping to the SmartSwitch Remote Access Module refer to IP Routing over a WAN Remote LAN Interface Connection of the Problem Diagnosis chapter 2 Determine if a remote IP host can access the LAN interface of the SmartSwitch Remote Access Module over the WAN connection On the remote IP host type ping 100 0 0 1 lt return gt 60 SmartSwitch Remote Access Module SYSTEM VERIFICATION Verifying IP Routing Over Interfaces If the remote IP host successfully pings to the SmartSwitch Remote Access Module then continue with the next step If the remote IP host CANNOT ping to the SmartSwitch Remote Access Module refer to IP Routing over a WAN Remote LAN Interface Connection of the Problem Diagnosis chapter 3 Determine if a remote IP host can a
221. ess should continue however make note of the error message in the event of a future problem SSB i960 POST number not equal to 1386 s The i386 requested the i960 to run a specific POST Upon receiving the response from the i960 it was determined that a different POST was actually run The boot process should continue however make note of the error message in the event of a future problem 9WO006 and 9W007 155 USER S GUIDE 156 SSB Post 23 i960host_int_reg FAILURE The i960 failed its internal register test The boot process should continue however make note of the error message in the event of a future problem SSB Post 24 i960i0_int_reg FAILURE The i960 failed its I O register test The boot process should continue however make note of the error message in the event of a future problem SSB Post 25 i960i0_mod_mem_1 FAILURE The i960 failed its I O memory test using the first test pattern The boot process should continue however make note of the error message in the event of a future problem SSB Post 26 1960i0_mod_mem_2 FAILURE The i960 failed its I O memory test using the second test pattern The boot process should continue however make note of the error message in the event of a future problem SSB Post 27 i960timer_82c54FAILURE The i960 failed its timer unit test The boot process should continue however make note of the error message in the event of a future problem SSB Post 28 1960lan_82596sx FAI
222. essage acknowledgment A client syntax error occurred during an authentication attempt via ACE The server did not respond to the logging of the message Make sure the ACE server configuration is accurate AUTH ACE LOGIN rejected user lt user name gt The remote Authentication server rejected the named user This indicates that one of the following has occurred 1 The lt user name gt is not in the remote Authentication server s database 2 The lt user name gt is entered incorrectly in the remote Authentication server s database AUTH ACE Node verification received Client initialized The SmartSwitch Remote Access Module ACE client was in an initialized state Node verification was received from the server and the initialization cycle is complete AUTH ACE No server configured for designated database location ACE is configured as a database location for security authentication Either no ACE server has been configured or an error occurred when parsing the ACE server configuration 9WO006 and 9W007 113 USER S GUIDE 114 AUTH RADIUS CHAP rejected for device lt device name gt The remote Authentication server rejected the CHAP mode authentication request for the indicated device This usually indicates that one of the following has occurred 1 The lt device name gt is not in the remote Authentication server s database 2 The device s CHAP response was not calculated properly 3 The device s SECRET d
223. estart the system SmartSwitch Remote Access Module SYSTEM MESSAGES System Message Summary Bad FR Frame Size lt frame size gt Indicates that a frame was received with an invalid length size Contact your Distributor or Customer Support Baud Rate is lt value gt bps The Autobaud procedure has terminated and the RS232 port has been set to the specified baud rate BIF Could not allocate memory for buffer queue BIF Initialization failed These messages appear together in the report log They indicate that an error occurred during initialization of the Bridge Local Interface which is required for IP Host mode If these messages are present in the log the system will not operate correctly Please contact your Distributor or Customer Support Booting System Software The Second Stage Boot is attempting to load and execute the System software Bootstrap came alive on DM card in slot lt slot gt Informational message stating that the initialization of the Digital Modem card was successful Bootstrap came alive on WAN card in slot lt slot gt Informational message during a successful system initialization Download process update for WAN card in slot lt slot gt This should be reported after the Bootstrap loaded waiting for response message for a given adapter Bootstrap loaded on WAN card in slot lt slot gt waiting for response Informational message during a successful system initialization The first
224. et this no route criterion Note that this includes any datagrams that a host cannot route because all of its default gateways are down ipReasmTimeout The maximum number of seconds that received fragments are held while they are awaiting reassembly at this system ipReasmReqds The number of IP fragments received which needed to be reassembled at this system ipReasmOKs The number of IP datagrams successfully reassembled ipReasmFails The number of failures detected by the IP reassembly algorithm for whatever reason timed out errors etc Note that this is not necessarily a count of discarded IP fragments since some algorithms notably the algorithm in RFC 815 can lose track of the number of fragments by combining them as they are received ipFragOKs The number of IP datagrams that have been successfully fragmented at this system ipFragFails The number of IP datagrams that have been discarded because they needed to be fragmented at this system but could not be for example because their Don t Fragment flag was set ipFragCreates The number of IP datagram fragments that have been generated as a result of fragmentation at this system ICMP GROUP STATISTICS icmpInMsgs The total number of ICMP messages that the system received Note that this counter includes all those counted by icmpInErrors icmpInErrors The number of ICMP messages that the system received but determined as having ICMP specific error
225. evice list The number indicates the actual number presented by the network For Remote Bridge Devices If the system displays the following messages among the system messages Security Rejection Caller did not negotiate security Security Rejection No Bridge Address given by caller Security Rejection Unknown Calling Bridge Security Rejection No Password given by caller Security Rejection Invalid Password given Security Rejection HDLC not supported by the caller review the system configuration for the remote device You can also refer to the System Messages chapter for the message meanings and the appropriate actions to be taken For IP Host Devices If the system displays the following messages among the system messages IP Call Dropped ID_RSP was not received from remote IP Call Dropped XID was not received from remote IP Security Rejection Digit string wrong length IP Security Rejection Invalid Security ID lt Id string gt Review the system configuration for the remote device You can also refer to the System Messages chapter for the message meanings and the appropriate actions to be taken The first two messages indicate that the system did not receive the required protocol data The second two messages indicate that the security configuration is incorrect For PPP Devices If the system displays any error or warning messages that begin with the following prefixes PAP There probably is an error in the
226. ew file is written SmartSwitch Remote Access Module CONFIGURATION OVERVIEW OVERVIEW We provide the following configuration tools to set up and or alter your configuration e SFVRA Configuration Manager the graphical interface utility for basic to intermediate configurations e CFGEDIT the configuration utility for more complex configurations e Manage Mode the dynamic management utility SFVRA Configuration Manager SFVRA CFG is a fast and easy way to configure basic features for your system However SFVRA CFG is NOT dynamic This means that after the configuration files are transferred SFVRA CFG interrupts normal system operation in order to implement the files It is also important to note that downloading these configuration files does not update the system s existing configuration files it overwrites them The following is a list of some of the major features that cannot be configured by SFVRA CFG e AppleTalk Remote LAN port e Bridge filters e DHCP e File attributes configuration e Frame Relay e IP filters e IPX static routes and services e Off node authentication databases e TFTP configuration e X25 For a more complex configuration CFGEDIT is a comprehensive utility you may wish to use to configure advanced features for your system CFGEDIT is also NOT dynamic This means you will have to interrupt normal system operations in order to update configuration files You may do so by either rebooting or issuin
227. example screen below illustrates the format in which this information is displayed Login Id Sess Id Date Time Idle sec Command Type from ADMIN 0 Aug 15 13 50 51 MANAGE Console ADMIN 257 Aug 15 13 55 0 SESSION Telnet 199 120 211 120 The fields in this display are defined as follows Login Id The access level associated with the session Possible access levels include admin administrator access guest guest access nobody someone has initiated a Telnet session with the SmartSwitch Remote Access Module but did not login Note If you have configured multiple admin login names on your off node server the login id field will not distinguish between the various names Use the sess id field to help identify the different admin users Sess Id The session Id number associated with the session Date Time The date and time the session was initiated Idle sec The number of seconds the connection has been idle Command How the administration session was initiated Initiation methods include manage the user is in the Manage Mode session the user is using a Telnet session Type from The type of session Possible session types include console a session through the local console telnet a Telnet session Note If you have configured multiple admin login names on your off node server the login id field will not distinguish between the various names Use the sess id field to help identify th
228. f a normal event when no standard cause applies No action required 33 21 circuit out of order 274 SmartSwitch Remote Access Module CAUSE CODES TABLE Dec Value Hex Value Q 931 Cause 34 22 no circuit channel available Indicates that the connection could not be established because there was no appropriate channel available to handle the call 35 23 destination unattainable 37 25 degraded service 38 26 network WAN out of order Indicates that the destination could not be reached because the network was not functioning correctly and that the condition is expected to last for a relatively long time An immediate re connect attempt is likely to be unsuccessful 39 27 transit delay range cannot be achieved 40 28 throughput range cannot be achieved 41 29 temporary failure Indicates that an error has occurred because the network is not functioning correctly but that this problem is likely to be resolved shortly 42 2A switching equipment congestion network congestion Indicates that the destination could not be reached because the network switching equipment was temporarily overloaded 43 2B access information discarded Indicates that the network could not provide the requested access information 44 2C requested circuit channel not available Indicates that the remote equipment could not provide the requested channel for an unspecified reason This may or may not be
229. f the FCC rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation NOTE This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment uses generates and can radiate radio frequency energy and if not installed in accordance with the operator s manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause interference in which case the user will be required to correct the interference at his own expense 9W006 and 9W007 3 USER S GUIDE WARNING Changes or modifications made to this device which are not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment DOC NOTICE This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de
230. fter your SmartSwitch Remote Access Module has been configured and before proceeding with normal system operations you may want to verify that the system is functional System Verification provides instructions for verifying the system hardware and system configuration Problem Diagnosis When used in conjunction with System Verification this material helps diagnose problems encountered in the verification process System Messages Provides a listing of all system messages their meanings and when applicable possible actions you should take Trace Messages For certain features you may turn a trace option on allowing you to track system messages particular to that feature Information is included describing how to turn the trace options on We also list possible resulting trace messages and their meanings The trace option is available for the following features call trace and PPP packets SYSTEM VERIFICATION OVERVIEW After your SmartSwitch Remote Access Module has been configured and before proceeding with normal system operation it is necessary to verify that the system is functional This chapter provides instructions for verifying the system hardware and system configuration You only need to perform the verification procedures for the options that apply to your configuration For example if your configuration does not use SNMP skip the SNMP verification section To perform the verification procedures WAN lines must be av
231. g the restart command WARNING If you use CFGEDIT to make configuration changes you will no longer be able to use SFVRA CFG Manage Mode provides a real time management mechanism that allows you to change the configuration without interrupting the current execution state of the system software But because itis dynamic Manage Mode does have its limitations So when making configuration changes you usually need to use a combination of both Manage Mode and CFGEDIT WARNING If you use Manage Mode to make configuration changes you will no longer be able to use SFVRA CFG You may only have one CFGEDIT or Dynamic Management session active at a time per system For example if a user is making changes directly to the system using Dynamic Management and then a second person at a different location using Telnet attempts changes access will be denied to the second person However if you have an active CFGEDIT or Dynamic Management session and USER S GUIDE you use SFVRA CFG to download configuration files the files will be over written and the system will reboot The CFGEDIT or Dynamic Management session will be canceled and any changes unsaved or saved will be lost With two exceptions it is possible to completely configure your system using CFGEDIT The exceptions are 1 TFTP configuration 2 file attributes configuration These two elements can only be configured using Manage Mode SFVRA CONFIGURATION MANAGER The SFVR
232. gt If the above message appears a physical problem has been detected on the indicated line Check for a proper connection to the SmartSwitch Remote Access Module and to the NT1 or CIU If the NT1 or CIU appears to be functioning properly call your carrier service and report the problem If the above message does not appear in the displayed messages proceed to the next step 3 Look for the following system message among the displayed messages Dedicated connection to device lt device name gt up Slot lt slot gt Port lt port gt If the above message is displayed the dedicated connection is functioning If the following message appears the dedicated connection is not functioning Dedicated connection down Slot lt slot gt Port lt port gt SmartSwitch Remote Access Module SYSTEM VERIFICATION Verifying Remote Device Connectivity Refer to Remote Device Connectivity in the Problem Diagnosis chapter Because all remote devices that use dedicated connections are PPP devices follow the described set up procedure then skip to the step specific for PPP devices VERIFYING REMOTE DEVICE CONNECTIVITY To verify remote device connectivity to the SmartSwitch Remote Access Module the WAN lines that are connected to the system must be available for use and the bridging and or routing options must be properly initialized The remote devices must be operational and available to initiate ISDN WAN connections The method of
233. guration for possible errors Make corrections as needed 9W006 and 9W007 93 USER S GUIDE 94 6 Ifyou made any changes to the configuration download the updated configuration files to the effected site For more detailed instructions refer to the following sections in the SFVRA Configuration Manager User s Guide e Fornetwork interfaces refer to Configuring IPX Network System Interfaces in the Configuring IPX Network Information chapter e For downloading configuration files refer to Downloading Configuration Updates in the Exporting Configuration Files chapter Problem Data is not forwarded from the remote bridge to the router over the Remote LAN interface Action Check the configuration 1 Verify Remote LAN interface configuration Refer to the above action for instructions regarding checking an interface s configuration 2 Verify device configuration on remote bridge Bridge devices should be configured to make calls over the interface defined to go to the router Problem The router does not forward typical data RIP SAP Type 20 packets to the remote bridge Action 1 Make sure a call is up Remember the router cannot forward data if there is no previous connection i e router currently does not support dial out 2 Check IPX device information on the router side Instructions for accessing the device s IPX information are on page 93 Problem Data is not received by a remote client or
234. h Remote Access Module via RIP Action 1 Using SFVRA CIG verify that the IP RIP Send Control is set to a RIP version that the IP Host can understand To check the system s IP RIP Send Control value a If itis not already running start up SFVRA CFG roc b From the toolbar select Functions then IP Network then Systems or click on the icon c Select the system s site from displayed list you should have already configured IP subnet and network interface information for this site d Click on the Network Interface tab e Select the appropriate interface f Click on the Expert Options tab g Check to see that the value selected for RIP Send Control is set to the version the IP Host can understand If necessary change the value h Ifyou made any changes to the configuration download the updated configuration files to the effected site For more detailed instructions refer to the following sections in the SFVRA Configuration Manager User s Guide e For network interfaces refer to Configuring IP Network System Interfaces in the Configuring IP Network Information chapter SmartSwitch Remote Access Module PROBLEM DIAGNOSIS IP RIP e For downloading configuration files refer to Downloading Configuration Updates in the Exporting Configuration Files chapter Enter the ip rip stats administrative console command Look for the IfStatSentResponses counter for the interface which shows the number of RIP update
235. h the installation If the file name is incorrect the following message will be displayed Cannot find file file name Displays the Connection Monitor screen This screen provides information on the remote sites to which the system is currently connected The system updates the display as connections are added or removed To display the Connection Monitor screen Telnet and the terminal emulator must both be set as the same terminal type Use the term set command to do this Note The mc command is also available if you are remotely connected to the SmartSwitch Remote Access Module by Telnet neif This command will display the system interface table This table provides information for each of the system s physical interfaces including interface name interface type slot and port number and the operational status of each interface up or down This information can help to determine system problems by identifying those physical interfaces that are not operating as expected Refer to the following example 9WO006 and 9W007 197 USER S GUIDE 198 System Name gt NEIF id Name Type Slot Port Status 1 Ethernet Port 1 Ethernet 3 1 up 2 Ethernet Port 2 Ethernet 3 2 down 3 BRI LINE 1 BRI D Channel 1 1 up 4 BRI LINE 1 BRI D Channel 1 2 up 5 V 35 LINE v 35 2 1 down The definitions of the interface types and the associated status possibilities are as follows Ethernet Each Ethernet port is co
236. he AppleTalk address for the router is not same as the one displayed when issuing atalk port console command then the Local Mac is getting the information from another router Please refer to the document for the router If the AppleTalk address for Router is the same as the one displayed after issuing the atalk port console command contact your Distributor or Customer Support Problem Only local zones appear and remote zones are not shown in the Mac s Chooser Action 1 Verify that a static route to the remote network is properly configured on the SmartSwitch Remote Access Module The static route is configured using SFVRA CFG If the static route is not configured correctly make the appropriate corrections To check the AppleTalk static routing information a If itis not already running start up SFVRA CFG oll b From the toolbar select Functions click AppleTalk Network then Systems or click on the toolbar c Double click on the system in question d Click on the Static Routes tab e Double click on the static route in question f Verify the information entered for the static route Make any necessary changes g If you made any changes download the new configuration files to the site 9WO006 and 9W007 99 USER S GUIDE For more detailed instructions refer to the following sections in the SFVRA Configuration Manager User s Guide For AppleTalk static route information refer to Configuring
237. he PAP Authentication Request packet with the incorrect password for the device name lt name gt PAP Remote device did not respond to the request The system sent PAP Authenticate Request packets the maximum number of times but the remote device did not send either Authenticate Ack or Authenticate Nak packets The remote device may not be working properly Check the configuration of the remote device and reboot If the problem recurs contact your Distributor or Customer Support PAP Remote device rejected System Information lt error message gt The system received the PAP Authenticate Nak packet with the error message lt error message gt against the previous PAP Authenticate Request sent by the system The lt error message gt is from the remote device and is device specific Contact the remote site for assistance PAP Unknown name lt name gt given by remote device The system received the PAP Authenticate Request packet with the unknown device name lt name gt Post lt number gt HDLC lt number gt External Loopback Test FAILED The indicated HDLC controller 80532 Device failed an internal register test The boot process should continue however make note of the error message in the event of a future problem Post lt number gt HDLC lt number gt Internal Loopback Test FAILED The indicated HDLC controller 80532 Device failed an internal loopback test The boot process should continue however make note of the error
238. he SmartSwitch Remote Access Module 43 Installation 44 Connecting the Module s Cabling 44 Module to SmartSwitch 9000 Ethernet Cabling 45 Mod Tap Adapter 45 Module to PRI Service Cabling 45 Restarting the SmartSwitch Remote Access Module 46 Accessing the SmartSwitch Remote Access Module 47 Overview 47 Accessing a New Module 47 Initial Assess Using a PC and a Terminal Application 47 Initial Access Using Telnet 47 Establishing an Administration Session 48 Assigning the Module s IP Address 48 Accessing the Release Notes 49 Remote Access using Telnet 49 Upgrading System Software 50 Overview 50 Telnet Connection 50 Upgrading Software 50 Accessing the Release Notes 51 TROUBLESHOOTING 52 System Verification 53 Overview 53 Verifying Hardware Resources are Operational 53 Verifying WAN Lines are Available for Use 54 6 SmartSwitch Remote Access Module Verifying LAN Connection is Operational 55 Verifying Bridge is Initialized 55 Verifying IP Router is Initialized 56 Verifying a Dedicated Connection 56 Verifying Remote Device Connectivity 57 Verifying IP Routing Over Interfaces 57 Verifying IP Routing Over a LAN Interface 57 Verifying IP Routing Over a WAN Interface 58 Verifying IP Routing Over a WAN Remote LAN Interface 60 Verifying IP Routing Over a WAN UnNumbered Interface 61 Verifying IP RIP 62 Verifying IP RIP is Initialized 62 Verifying IP RIP Output Processing on a LAN Interface 62 Verifying IP RIP Input Processing on a
239. he possible send parameters are defined as follows send ayt The send ayt command sends the Telnet command function for Are You There to the target host This can be used to determine whether or not the target host is still responding The target host is not required to respond to are you there requests but if it does you should see something like the following System Name gt send ayt Yes send break The send break command sends the Telnet command function for BREAK to the target host This can be used to interrupt the current command in progress on the target host For example If the target host is currently streaming out a large directory listing you can issue the send break command to terminate the directory command Once again this functionality is dependent upon the target host s processing of the BREAK control function send escape The send escape command sends the current escape character for the Telnet session If the connection between the local terminal and the remote server is made up of more than 1 individual Telnet connection this command may be used to escape into command mode of one of the intermediate Telnet connections send synch The send synchcommand sends the Telnet SYNCH signal the DM control function as TCP urgent data to the target host This command may be useful when trying correct a situation where the target host appears to be
240. hing I 15 36 40 54 80FD Conn 001 IN PPP CCP CFG REQ Id 0xEC Len 9 I 15 36 40 54 9999 Alg 0x11 STAC LZS Len 5 I 15 36 40 54 9999 Hist Count 01 Chk Mode 0x03 SEQ I 15 36 40 54 80FD Conn 001 OUT PPP CCP TERM ACK Id 0xEC Len 4 SmartSwitch Remote Access Module SYSTEM MESSAGES OVERVIEW System Messages provide useful system information They are listed in the system s report log a memory resident table To manipulate the report log use the following commands at the administrative console dr or ds display reports or display statistics er ores erase current messages statistics from memory wr or ws write reports statistics to disk When the SmartSwitch Remote Access Module writes system messages to disk it stores them in the following locations Directory log File Name rprt_log nn where nn is an integer from 1 to 10 that is incremented each time a new file is written The system reports messages using the following format Message Type Time Report Number Message I Informational hour minutes second internal ID for area actual text of W Warning reporting the the message E Error message e the Message Type quickly identifies the type of message the system reports e the Time identifies when the message was reported e the Report Number is used by your Distributor or Customer Support e the Message text describes the actual message being reported This chapter describes the types
241. his field to change the login ID 5 If required enter your password 6 Click OK SmartSwitch Remote Access Module CONFIGURATION OVERVIEW CFGEDIT CFGEDIT CFGEDIT is a menu driven utility It consists of multiple detailed submenus which allow you to set up or change configuration parameters To better understand the structure of CFGEDIT refer to the CFGEDIT Map in the Appendix of the User s Guide for the Central Site CyberSWITCH CFGEDIT allows you to configure your system while the system software is still executing These configuration changes are saved in a temporary copy of configuration data At a convenient time you may then reboot the system to make these changes permanent Configuration changes made using CFGEDIT are not recognized by SFVRA CFG Therefore once you use CFGEDIT you must always use CFGEDIT This documentation is written under the assumption that you will use SFVRA CFG However if you plan on using CFGEDIT refer to the Central Site documentation which is included on the CD ROM for just such a purpose In particular note that the System Verification and Problem Diagnosis chapters of the Central Site CyberSWITCH documentation are written using CFGEDIT techniques Also there are three sections of configuration chapters Basic Security and Advanced Configuration sections included in the CyberSWITCH Central Site documentation that are written for the CFGEDIT configuration utility EXECUTING CFGEDIT
242. his message consistently appears for the same modem number contact your distributor or Customer Support Modem revision on modem lt modem gt of slot lt slot gt failed Individual modems on a Digital Modem card are failing Check the hardware and software configurations as well as the seating of the card and the MVIP cabling If all seems in order contact your Distributor or Customer Support 9WO006 and 9W007 145 USER S GUIDE 146 a Negotiation Failure with Semipermanent device x There was some problem negotiating a connection with device x There was no way to send data This could be an authentication failure or a PPP failure Network loop between site1 and site 2 The system detected a WAN loop between the specified sites so the System will not forward the duplicate frame Check the System and network configuration for this loop and adjust Network requested init but no SPID configured Slot lt slot gt Port lt port gt Ces lt communication endpoint suffix gt A SPID is required but is not configured on the indicated line The configuration of the SmartSwitch Remote Access Module or of the switch should be corrected Network sent bad Endpoint identifier Slot lt slot gt Port lt port gt Ces lt communication endpoint suffix gt During terminal initialization a bad endpoint identifier was received on the indicated line This message is informational only your line should continue to operate no
243. hone number Invalid Call_ID in HOST_CALL_CONNECTED Invalid Call_ID in HOST_CALL_DISCONNECT The above Robbed Bit Signaling messages indicate that the system software sent a message to the RBS state machine that the state machine was unable to recognize or the information was incorrect If this message is displayed in the log messages contact your Distributor or Customer Support Invalid CLLM received on Access lt access index gt An invalid CLLM message was received on the indicated Frame Relay Access The message had either missing elements or invalid contents Invalid LAN Adapter identifier The system has detected invalid LAN adapter hardware Check for proper LAN adapter configuration and hardware installation SmartSwitch Remote Access Module SYSTEM MESSAGES System Message Summary Invalid Password lt password gt given The remote Combinet sent a password that did not match any device table entries This most likely is due to a configuration error Check the configuration and change the password Invalid SERIAL 001 file present file is ignored Contact your Distributor or Customer Support Invalid SERIAL BIN file present system booting in minimal mode Contact your Distributor or Customer Support Invalid serial number in SERIAL 001 file is ignored Contact your Distributor or Customer Support Invalid serial number in SERIAL BIN file system booting in minimal mode Contact your Distributor or Customer Support
244. ice and associated status start_ne starts or restarts system software status GUEST displays system errors and system messages tcp conns displays the current TCP connection status tcp stats displays the current system TCP statistics telnet puts you in the Telnet command mode see telnet mode commands for available commands telnet lt ip address gt port begins a Telnet session for the indicated Telnet host 9WO006 and 9W007 271 USER S GUIDE 272 Command Use telnet mode commands close exit open target host port send send parameter set lt name gt lt value gt closes the current Telnet connection to a target host closes the current Telnet session establishes a Telnet session with a target host sends special Telnet control functions to the currently connected target host sets operating parameters for the current Telnet session status provides information about the current Telnet session toggle sets operating parameters for the current Telnet session term displays the terminal type term set lt terminal type gt sets the terminal type tftp get invokes the TFTP GET command tftp put invokes the TFTP PUT command iftp session displays TFTP session statistics tftp session kill lt session id gt terminates the active TFTP session specified by the session id iftp stats GUEST displays the current TFTP statistics timelhours minutes sec
245. ics er erases current system messages in memory es erases current system statistics in memory exit GUEST terminates a session ip addrpool displays the current IP address pool ip arp displays current ARP cache table ip ping lt host ip address gt sends an ICMP echo message to the specified host ip rip interface displays IP RIP interface information ip rip routes displays IP RIP routing table s ip rip send forces an IP RIP update message to be sent ip rip stats displays IP RIP statistics ip route displays the current routing table ip route lt IP address gt displays the routing information for the indicated device ip stats displays or resets current IP related statistics ipconfig allows you to change the system s default IP address ipx diag lt host gt timeout sends a diag packet to the specified host to confirm connectivity timeout value optional ipx ipxwan clear clears IPXWAN stats ipx ipxwan stats lt device gt displays system level or device level statistics ipx ping lt host gt sends an ICMP echo message to the specified host 9WO006 and 9W007 269 USER S GUIDE 270 Command Use ipx rip stats displays IPX RIP statistics ipx route displays the current IPX routing table ipx route stats displays IPX routing table statistics ipx sap stats displays IPX SAP statistics
246. ides methods for diagnosing problems in the following areas of AppleTalk routing e AppleTalk routing initialization e AppleTalk routing over the LAN connection e AppleTalk routing over the WAN connection Use the following example configuration to diagnose AppleTalk routing operational problems The example below uses AppleTalk addresses zones and resource names specific to the example Substitute those of your network when you perform the diagnosis steps MMAC Plus with SmartSWITCH Remote Access Module Site 1 a ISDN CSX1200 Site2 Net Range 20 21 Zone Right Zone Net Range 10 11 Zone Left Zone i a Local Mac Remote Mac APPLETALK ROUTING INITIALIZATION Problem The SmartSwitch Remote Access Module does not display the correct AppleTalk Routing Initialization messages 96 SmartSwitch Remote Access Module PROBLEM DIAGNOSIS AppleTalk Routing Action 1 Using SFVRA CFG check the system configuration Make sure that the AppleTalk feature is enabled for the system To do this a If itis not already running start up SFVRA CFG b From the toolbar select Functions then select Sites or click the icon c From the displayed list double click on the site in question d Click on the Systems tab e Select the system in question then click on Edit System Settings f Under AppleTalk information check to make sure that a check appears next to Enable AppleTalk information is i
247. ilable memory upgrade to a 12Mb system minimum If you are still encountering problems disable unused protocols and or contact your Distributor or Customer Support to reduce your number of available connections SmartSwitch Remote Access Module SYSTEM MESSAGES System Message Summary NO FR LMI transmit buffer available Indicates that temporarily no transmit buffer was available for formatting and sending a STATUS ENQUIRY message to the network NO FR LMI transmit buffer descriptor available Indicates that temporarily no transmit buffer descriptor was available for control and administration of aSTATUS ENQUIRY message to be sent to the network No internal b channel resources available disconnecting call The call is up but there are no resources available to send the data Contact your Distributor or Customer Support No resources available to accept incoming call The System received an incoming call but it had already established the maximum number of calls This indicates the demand for network resources exceeds the configuration of this system If this type of occurrence continues you should consider upgrading to a larger system No response to TEI requests Slot lt slot gt Port lt port gt Ces lt communication endpoint suffix gt TEI configuration mismatch between the system and the switch for the indicated line The configuration of the system or of the switch should be corrected No Sites Connected Currently
248. ile transfer timed out There may be a problem with the specified file try replacing it If this message appears consistently contact your Distributor or Customer Support TFTP Local error 10 IP addressing inconsistency detected The TFTP protocol received a packet from a host for which no file transfer was being processed This should not affect any files being transferred TFTP Local error 11 Received packets out of sequence lt filename gt The TFTP protocol received a data packet that either was too old or one was skipped There may be a problem with the specified file try replacing it If this message appears consistently contact your Distributor or Customer Support TFTP Local error 12 Bad packet length received lt filename gt The TFTP protocol received a packet that was too big There may be a problem with the specified file try replacing it If this message appears consistently contact your Distributor or Customer Support TFTP Local error 13 Received unexpected opcode lt filename gt The TFTP protocol received a packet that was not expected There may be a problem with the specified file try replacing it If this message appears consistently contact your Distributor or Customer Support TFTP Local error 14 Bad file name The local file as defined from a remote host was not recognized as a valid file name No file transfer will be attempted TFTP Local error 15 Bad mode string The TFTP mode string
249. inistration console e parallel port This port is currently disabled e dual ethernet ports Using these connectors and the provided Ethernet cables you can connect the module to the SmartSwitch 9000 s Ethernet connection giving the module presence on the LAN e PRI ports Used for WAN telco connection access to support ISDN PRI T1 E1 and digital modem service the digital modem interfaces connect internally to the PRI interfaces there are no external ports for the digital modems SMARTSWITCH 9000 CHASSIS SUPPORT 30 The SmartSwitch 9000 chassis provides redundancy for a high availability system design The 9W006 and 9W007 SmartSwitch Remote Access Modules are hot swappable The SFVRA Configuration Manager can retain the configuration and setup of the module and automatically download required information to a replacement module The module identity 9W000 Remote Access Module is conveyed to the SmartSwitch 9000 management module along with serial number MAC addresses and other identifying information The 9W006 and 9W007 modules connect to the SmartSwitch 9000 System Management Bus SMB 1 and SmartSwitch 9000 Power Bus They additionally include their own processor 32 MB DRAM memory and allow local management capability in addition to remote management Software upgrades will be supported through a Telnet or remote console connection SmartSwitch Remote Access Module HARDWARE OVERVIEW System Management Bus SMB 1
250. inistration console PC Type cchelp lt return gt Within 3 to 10 seconds Carbon Copy will be displayed on the screen The screen is divided into three sections In the lower right hand corner is the Carbon Copy command screen It is function key driven and provides the following commands F1 Call CC Device F3 Capture Screen Session F4 Review Replay Captured Image F6 Printer LOG DOS Control F7 Terminal Emulation F8 Data Link Maintenance F10 Return to Application SmartSwitch Remote Access Module REMOTE MANAGEMENT Carbon Copy Choose Call CC Device from the Carbon Copy command screen Press lt F1 gt The system will prompt you for a phone number If you are using remote access with modems then enter a phone number If you are directly connected with a null modem cable then no phone number is required just press the enter key Type lt phone number gt lt return gt or just lt return gt if directly connected The system will prompt you for a password The default password set on each SmartSwitch Remote Access Module is CC We recommend that you change this password on each SmartSwitch Remote Access Module using the CCINSTAL program Type cc lt return gt or lt your password gt lt return gt if the password has been changed If connection with the SmartSwitch Remote Access Module is successful then the system will remove the Carbon Copy screen An active administratio
251. ion failures in the system once the remote end is authenticated the semipermanent feature will try to determine them by detecting excessive remote bandwidth drops The remote device must drop a call 10 times within a 10 minute period to trigger this event Will try again in w minutes This will be displayed directly beneath the above message if a Session Interval is configured for the device Semipermanent Device x reconnected by admin The administrator has issued the call device lt device name gt command after issuing the disc device lt device name gt command This restarts the semipermanent feature for the indicated device Severe congestion CLLM received for DLCI lt dlci index gt A CLLM message was received indicating severe congestion may be expected on the PVC associated with the indicated DLCI Signal for unknown CallCmd task lt task Id gt Contact your Distributor or Customer Support lt slot port gt Cfg Error Line vs adapter configuration error A line is configured for port lt port gt that does not exist on the adapter in slot lt slot gt SNMP Authentication failure improper access rights There are two possible causes for this message e TheSNMP Agent received a SetRequest PDU that contained a Community Name with an MIB access level of MIB GUEST or MIB USER The MIB access level must be MIB ADMIN to per form a SetRequest The request was discarded e TheSNMP Agent received a PDU th
252. ion message Refer to the Cause Codes Table for more information Off hook warning tone on Informational call trace message Origination call address is non ISDN Informational call trace message Out ALERTING Call Id lt call Id gt Slot lt slot gt Port lt port gt Chans lt bearer channel map gt The system is sending a connection to the network This is sent in response to receiving a call indication The lt parameters gt are included for your Distributor or Cabletron Customer Support Out BRD CFG Slot lt slot gt The system is initializing the indicated adapter Out CALL RQST ACK Call Id lt call Id gt Rate lt data rate gt Slot lt slot gt Port lt port gt Chans lt bearer channel map gt TN lt telephone number dialed gt Ces lt communication endpoint suffix gt ConnId lt connect Id gt The system is sending a call request to the network The Call Id and Ces values are included for your Distributor or Cabletron Customer Support The remaining parameters are used to report line details Out configure lt port gt The system is initializing the indicated line adapter Out CONNECT Call Id lt call Id gt Slot lt slot gt Port lt port gt Chans lt bearer channel map gt Ces lt communication endpoint suffix gt ConnId lt connect Id gt The system is sending a connection to the network This is sent in response to receiving a call indication The lt parameters gt are included for your Distributo
253. ion used to verify IP routing over a LAN connection It uses IP addresses specific to the example Substitute the IP addresses of your network when you perform the IP routing verification steps 9WO006 and 9W007 57 USER S GUIDE MMAC Plus with SmartSWITCH Remote Access Module Se 100 0 0 1 100 0 0 0 100 0 0 2 7 e ES Host A To verify IP Routing over a LAN connection 1 Determine if the SmartSwitch Remote Access Module can access the local IP host On the administration console type ip ping 100 0 0 2 lt return gt Issuing this command will result in a response similar to the following 100 000 000 002 is alive If the system displays this message then IP routing over that LAN port is operational Repeat this step for each LAN port on your Ethernet resource If this message IS NOT displayed then IP routing over the LAN connection is not operational Refer to IP Routing Over the LAN Connection in the Problem Diagnosis chapter 2 Once IP routing is operational on each LAN port on your Ethernet resource then IP routing over the LAN Connection is operational VERIFYING IP ROUTING OVER A WAN INTERFACE 58 To verify that IP routing is properly operational over a WAN interface a remote IP Host must be operational and available to initiate connections Also a local IP host must be connected to the local LAN port of the SmartSwitch Remote Access Module Below is an example of a configurat
254. ion used to verify IP routing over a WAN interface It uses IP addresses specific to the example Substitute the IP addresses of your network when you perform the verification steps It also uses the ping command The ping command sends a packet to a specified host waits for a response and reports success or failure Substitute the equivalent command on your IP host SmartSwitch Remote Access Module SYSTEM VERIFICATION Verifying IP Routing Over Interfaces MMAC Plus with ca Eee SmartSWITCH Remote Access Module iy 192 100 1 1 ie en 100 0 0 1 100 0 0 0 Host B 192 100 1 3 Host A Boo a 100 0 0 2 The steps to verify the operation of IP routing over a WAN interface are 1 Determine if a remote IP host can access the WAN interface of the SmartSwitch Remote Access Module over the WAN connection On the remote IP host type ping 192 100 1 1 lt return gt If the remote IP host successfully pings to the SmartSwitch Remote Access Module then continue with the next step If the remote IP host CANNOT ping to the system refer to IP Routing Over a WAN Interface Connection in the Problem Diagnosis chapter Determine if a remote IP host can access the LAN interface of the SmartSwitch Remote Access Module over the WAN connection On the remote IP host type ping 100 0 0 1 lt return gt If the remote IP host successfully pings to the SmartSwitch Remote Access Module then continue with the next
255. ional details on the lt cause value gt received in the call progress information message Alerting off Informational call trace message The alerting signal information element is off This indicates additional details on the lt signal value gt received in the call progress information message 9WO006 and 9W007 169 USER S GUIDE 170 Alerting on pattern lt pattern number gt Informational call trace message This indicates additional details on the lt signal value gt received in the call progress information message Answer tone on Informational call trace message This message is used to indicate additional details on the lt signal value gt received in the call progress information message Call has returned to the ISDN Informational call trace message Call is not end to end ISDN One or more of the WAN phone networks used to connect the call is not an ISDN network The call must be at 56 Kbps Call waiting tone on Informational call trace message It indicates additional details on the lt signal value gt received in the call progress information message Custom tone on Informational call trace message Delay in response at called interface Informational call trace message Destination call address is non ISDN Informational call trace message Dial tone on Informational call trace message Disconnect for lt tone value gt tone on This message indicates that the system
256. ional message identifies how much memory is needed to add an additional mandatory connection Each optional connection uses xx bytes There is not enough memory available to accommodate the system s total capacity load This informational message identifies how much memory is needed to add an additional optional connection ECP negotiation failed to converge Verify compatible encryption parameters on each side of the link EDRV transmit error lt error code gt An error was returned upon the software s request to transmit a data frame Contact your Distributor or Customer Support EDS DES Board Absent EDS FEAL Board Absent The encryption board is either physically not in the backplane or the dip switches on the board are set incorrectly Check for the board verify the switch settings Error closing file s The WAN card initialization subsystem encountered an error while downloading a WAN card The system could not close the download disk file indicated Restart the system If the error continues Contact your Distributor or Customer Support Error closing file lt file name gt slot lt slot gt Error closing password data file If seen repeatedly the above messages indicate a problem with your hard drive Please contact your Distributor or Customer Support 9WO006 and 9W007 127 USER S GUIDE 128 Error downloading bootstrap program to adapter x The WAN card initialization subsystem encountered an er
257. ions provide internetworking capabilities that will allow devices to carry out LAN to LAN applications such as telecommuting electronic mail multi media transmission Imaging and CAD Devices dial up into a single system using a multi line hunt group to extend the capabilities offered by an enterprise LAN USER S GUIDE Host File Server 7 Router eer z E Lit ty y MMAC Plus with 1 SmartSWITCH Remote Access Module Remote ISDN Bridge Remote ISDN Bridge BRIs or PRIs e _ a T A Doom Cs lt n BRI i aa aoe sase i BRI Workstation Workstation sw 56 ze BSsseser Ce Doos e 7 Sun SPARCstation PC Silicon Graphics INDY with BRI ISDN TA Workstation 9W006 AND 9W007 FUNCTIONALITY TELCO INTERFACES The telco interfaces provide the 9W006 and 9W007 SmartSwitch Remote Access Modules with an interface to telephone company supplied ISDN PRI lines or with unchannelized or channelized T1 E1 lines Depending on the country where the PRI service is offered each PRI line supports either the 23 or 30 64Kbps B channels for data plus one 64Kbps D channel for signaling 16 SmartSwitch Remote Access Module THE SMARTSWITCH REMOTE ACCESS MODULE 9W006 and 9W007 Functionality The 9W006 220 the 9W006 with two PRI interfaces and two digital modem interfaces allows channelized T1 service with robbed bit signaling for users wanting to support analog mode
258. ipxAdvSysCircCount The number of circuits known to this instance of IPX ipxAdvSysDestCount The number of currently reachable destinations known to this instance of IPX ipxAdvSysServCount The number of services known to this instance of IPX IPX RIP STATISTICS You can access IPX RIP statistics by using the ipx rip stats console command ripInstance With the SmartSwitch Remote Access Module the value of this statistic is always 1 With other products this statistic is useful Currently it is not useful for the SmartSwitch Remote Access Module ripIncorrectPackets The number of times incorrect RIP packets were received ripState Represents the status of the IPX RIP feature 1 disabled 2 enabled IPX TRIGGERED RIP STATISTICS You can access IPX triggered RIP statistics by using the ipx trigrip stats command trigRipUpdateRequestsSent Number of triggered RIP update requests sent trigRipUpdateRequestsRcvd Number of triggered RIP update requests received trigRipUpdateResponsesSent Number of triggered RIP update responses sent 9WO006 and 9W007 251 USER S GUIDE trigRipUpdateResponsesRcvd Number of triggered RIP update responses received trigRipUpdateAcksSent Number of triggered RIP update acknowledgments sent trigRipUpdateAcksRcevd Number of triggered RIP update acknowledgments received trigRipInputErrors Number of Triggered RIP input message errors IPX ROUTE STATISTICS You
259. itch Remote Access Module SYSTEM MESSAGES System Message Summary AUTH ACE Client has not been initialized The ACE client has not been initialized No service file exists Server should be expecting SmartSwitch Remote Access Module client to request node verification Contact the ACE administrator and request the client to be reinitialized AUTH ACE Could not create service file The SmartSwitch Remote Access Module ACE client was in an initialized state After receiving service information from the ACE server a local file create error occurred while attempting to save the information AUTH ACE Could not synchronize client server During an authentication attempt the client was unable to synchronize with the server and the user was rejected The server may not be responding to the client AUTH ACE Could not write service file The SmartSwitch Remote Access Module ACE client was in an initialized state After receiving service information from the ACE server a local file write error occurred while attempting to save the information AUTH ACE Decryption of server response failed Sever response to an ACE client request was received but could not be decrypted Verify encryption method configured for server is accurate AUTH ACE Encryption configured for DES not supported The ACE server is configured for DES encryption Only SDI encryption is currently supported by the ACE client AUTH ACE Error receiving server log m
260. ized Below is an example of a configuration used to verify IP RIP output processing ona WAN interface It uses IP addresses specific to the example Substitute the IP addresses of your network when you perform the verification steps It also uses the show ip route command The show ip route command is used by a specific router to display the IP routing table Substitute the equivalent command for your IP router MMAC Plus with A SmartSWITCH a Remote Access Module Router Dedicated Connection alli p e _s 192 1 1 1 100 1 1 2 100 1 1 1 192 1 2 1 aos es ny The steps to verify the operation of IP RIP output processing on a WAN interface are 1 Make sure that a dedicated connection between system and Router is up and operational On the system s administration console Type cs lt return gt If the connection to Router is displayed the continue with the next step 2 Determine if Router has learned the route to 192 1 1 0 from the system On the Router Type show ip route lt return gt If the route to 192 1 1 0 is displayed the IP RIP output processing is operational If the route is NOT displayed refer to IP RIP Output Processing on a WAN Interface in the Problem Diagnosis chapter 9WO006 and 9W007 65 USER S GUIDE VERIFY IP RIP INPUT PROCESSING OPERATIONAL ON A WAN INTERFACE To verify that IP RIP Input Processing routes learning is properly operational on a WAN interface the IP RIP processing must
261. k range zonel 225 226 zone2 236 237 The fields in this display are defined as follows zone The AppleTalk zone name for the network that the AppleTalk port is connected to network range Specifies the network range associated with the indicated zone BRIDGE COMMANDS The following commands are used to display bridging information and statistics pkt mac Enables the MAC address monitor display The MAC Address Monitor screen displays information contained in the LAN frames that are sent over the ISDN connections The packets represented by the displayed MAC address pairs will not be captured unless the br pkt capture feature is on enabled When the MAC Address monitor is enabled the SmartSwitch Remote Access Module inspects each LAN frame sent or received over the ISDN connections It displays the Destination MAC Address Source MAC Address and Ethernet type field for each LAN frame MAC Address Monitor DEST SOURCE TYPE COUNT DEST SOURCE TYPE COUNT 90409A000000 00409A001023 L 3C09 00010 00409A001023 00409A001324 R 3C09 00140 00409A001324 00409A001023 L 3C02 00141 90409A000000 00409A001000 L 3C09 00010 90409A000000 00409A002345 L 8137 00015 00409A002345 00409A003217 R 8137 00045 00409A003217 00409A002345 L 8137 00045 Number of Packets Received 00406 In the above example the DEST field is the destination MAC address field of the LAN frame The SOURCE field is the source MAC address of the LAN
262. l be updated as calls are added or released 9WO006 and 9W007 201 USER S GUIDE 3 Example of three samples where actual bandwidth utilization was around 95 and underload was not being monitored probably because only one connection was in place In this example overload is occurring on all three samples 4 Example of three samples where actual bandwidth utilization was around 70 and underload was being monitored at around 25 utilization of current bandwidth In this example overload is occurring on all three samples 5 Example of three samples where actual bandwidth utilization was around 10 and underload was being monitored at around 25 utilization of current bandwidth In this example underload is occurring on all three samples 6 Example of three samples where actual bandwidth utilization was around 25 and underload was being monitored at around 10 utilization of current bandwidth In this example neither overload nor underload is occurring From the Throughput Monitor screen press f To freeze the current throughput monitor display r To resume the display of throughput monitor samples lt esc gt To exit the Throughput Monitor and return to the Connection Monitor screen SAVING OPERATIONAL INFORMATION The following commands are used to save system operational information to disk wr Writes the current system messages to disk file ws Writes the current system statistics to disk file Note For
263. l correct and the problem persists the indicated adapter card may be faulty Contact your Distributor or Customer Support The following messages are reported when a remote X 25 device s facilities do not match with those configured locally X25 facilities error facilities not allowed in PVC A facility is configured for example call deflection which is not allowed ina PVC Check your PVC configuration X25 facilities error fast select with restriction on response was required The fast select with restriction on response is required Verify that fast select is enabled by both DTE s and the service provider X25 facilities error bad facility length The facilities length is missing Contact your Distributor or Customer Support X25 facilities error invalid facilities length The length of the facilities packet is invalid Contact your Distributor or Customer Support X25 facilities error invalid DTE address The supplied address in a X 25 call packet was invalid Verify that the local DTE address configuration matches the address supplied by the service provider X25 facilities error facility not allowed A facility was requested which is not enabled Verify that the specific facility is enabled by both DTE s and the service provider X25 facilities error facility length too short The length of the facilities packet is too short Contact your Distributor or Customer Support 9WO006 and 9W007 165 USER S GUIDE 166
264. l indicate whether calls will still be allowed or not Maximum calls per day limit x has been reached The described limit has been exceeded The next log message will indicate whether calls will still be allowed or not SmartSwitch Remote Access Module SYSTEM MESSAGES System Message Summary Maximum calls per month limit x has been reached The described limit has been exceeded The next log message will indicate whether calls will still be allowed or not MCP detected channel failure lt channel number gt A link has failed for some abnormal reason and the indicated channel has been disconnected This message is generally preceded by another message which indicates the underlying protocol Refer to that message If this does not pinpoint the problem check the application on the remote device to see if it is working correctly Memory Access Timeout This indicates a TDM bus connector failure that is specific to the TDM bus connecting a primary rate and a basic rate adapter Ensure that the TDM bus has been correctly connected to the two adapters If problem continues contact your Distributor or Customer Support MEMORY LIMITED lt x gt COMPRESSION connections available Where x is equal to the number of connections that can be supported There is not enough memory available to support the number of compression connections being allocated You may want to purchase more memory for your system Contact your Distributor or
265. l will be retried over a different line if possible Reserved signal This message is informational only and is used to indicate additional details on the lt signal value gt received in the call progress information message Resmem_gettotal Enabled size lt size gt greater than Checksize lt size gt for lt sub name gt Internal error that should be reported to Customer Support ResMem_Malloc failure for subsystem lt sub name gt size lt size gt type lt type gt class lt class gt ra lt hex return address gt ResMem_Malloc Size lt size gt too large for subsystem lt sub name gt type lt type gt class lt class gt ra lt hex return address gt ResMem_Malloc Device not registered ra lt hex return address gt ResMem_Obtainable Device not registered ra lt hex return address gt Any of the above three messages indicate that an internal error has occurred that should be reported to Customer Support The system will restart when this error occurs Retrying download of DM card in slot lt slot gt in lt x gt seconds The system has failed on previous attempts to initialize the Digital Modem card The system will retry a specific number of times before logging a failure message Check the hardware and software configuration reseat the card in its ISA slot and or check the MVIP cabling If the problem persists contact your Distributor or Customer Support Rx Channel Inactivity Detected No keep alive frames h
266. la class A prescrites dans le R glement sur le brouillage radio lectrique dict par le minist re des Communications du Canada VCCI NOTICE This is a Class 1 product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio disturbance may arise When such trouble occurs the user may be required to take corrective actions COR Rit HMA MLSE CHR SNS sR CHT Re TOHA ks BAY E Ute ee SS aE BERS VCCI AASL T BNET fio ETR Lt ORREL EBATE A E FY FE UY eo VS SMECS AACE MHD ET BORE io TEL VY Rh Art LOK EV CABLETRON SYSTEMS INC PROGRAM LICENSE AGREEMENT IMPORTANT Before utilizing this product carefully read this License Agreement This document is an agreement between you the end user and Cabletron Systems Inc Cabletron that sets forth your rights and obligations with respect to the Cabletron software program the Program contained in this package The Program may be contained in firmware chips or other media BY UTILIZING THE ENCLOSED PRODUCT YOU ARE AGREEING TO BECOME BOUND BY THE TERMS OF THIS AGREEMENT WHICH INCLUDES THE LICENSE AND THE LIMITATION OF WARRANTY AND DISCLAIMER OF LIABILITY IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT PROMPTLY RETURN THE UNUSED PRODUCT TO THE PLACE OF PURCHASE FOR A FULL REFUND 4 SmartSwitch Remote Access Module CONTENTS Using this Guide 12 Doc
267. le Type Mode Bytes Xmit Retries 1 5 temp txt Client Put 12752 1 2 6 tmp Server Get 423 0 3 7 text txt Server Put 8481 0 TFTP Session to display or lt RET gt to cancel 2 TFTP Session ID 6 Type Server Mode Get Local Address 190 5 6 3 8 UDP Port 5001 Local File c tmp Remote Address 190 5 6 11 UDP Port 5011 Remote File N A Transfer Mode netascii Bytes Transferred 935 Bytes Remaining 1145723 Total Retries 0 tftp stats Displays the current TFTP related statistics Refer to TFTP Statistics for a list of available statistics and their definitions TRACE COMMANDS Note For an explanation regarding the output resulting from the family of trace commands refer to the Trace Messages chapter The following commands are used to enable and disable trace reporting information trace ipxwan on off Enables or disables the IPXWAN tracing option which tracks all packets which are received or sent out using IPXWAN protocol and places this information in the system log To display the log file issue the dr command This option is initially disabled trace on off Enable or disables the call trace information reports If enabled you can then view the logged call trace information by issuing the dr command For details on call trace messages refer to the chapter titled Trace Messages trace ppp on off Enables or disables the tracing of incoming and outgoing PPP packets If enabled you can
268. lied locally that contained errors in their structure ipxBasicSysOutDiscards The number of outgoing IPX packets discarded due to reasons other than those accounted for in ipxBasicSysOutMalformedRequests ipxAdvSysOutFiltered and ipxAdvSysOutCompressDiscards ipxBasicSysOutPackets The total number of IPX packets transmitted ipxBasicSysConfigSockets The configured maximum number of IPX sockets that may be open at one time ipxBasicSysOpenSocketFails The number of IPX socket open calls which failed IPX ADVANCED SYSTEM TABLE STATISTICS 250 ipxAdvSysMaxPathSplits The maximum number of paths with equal routing metric value which this instance of the IPX may split between when forwarding packets ipxAdvSysMaxHops The maximum number of hops a packet may take ipxAdvSysInTooManyHops The number of IPX packets discarded due to exceeding the maximum hop count ipxAdvSysInFiltered The number of incoming IPX packets discarded due to filtering SmartSwitch Remote Access Module SYSTEM STATISTICS IPX Statistics ipxAdvSysInCompressDiscards The number of incoming IPX packets discarded due to decompression errors ipxAdvSysNETBIOSPackets The number of NETBIOS packets received ipxAdvSysForwPackets The number of IPX packets forwarded ipxAdvSysOutFiltered The number of outgoing IPX packets discarded due to filtering ipxAdvSysOutCompressDiscards The number of outgoing IPX packets discarded due to compression errors
269. lize a Digital Modem card Watch for subsequent log messages to ensure the initialization is successful SmartSwitch Remote Access Module SYSTEM MESSAGES System Message Summary Downloading DM card in slot lt slot gt with operational software Informational message displayed during a successful initialization Watch for subsequent log messages to ensure the initialization is successful Downloading WAN card in slot lt slot gt with operational software Informational message during a successful system initialization The status of the download process for WAN card in slot lt slot gt is identified This should be reported after the Bootstrap came alive message for a given adapter DSL test failed to establish Layer 1 port lt port gt During power up all WAN lines undergo a test to see if Layer 1 can be established This message indicates a test failure Check the wiring If correct contact your phone company Duplicate Calling Line ID lt Calling line Id gt detected for devices lt device name gt and lt device name gt This message is logged at system initialization if any devices are found to share duplicate Calling line Ids and have no other authentication method This problem should be corrected by adding additional authentication method s to the necessary device s Each mandatory connection uses xx bytes There is not enough memory available to accommodate the system s total capacity load This informat
270. lowing statistics by using the modem stats command pkts rcvd Total number of packets received over the modem connection pkts xmit Total number of packets transmitted over the modem connection fcs errors Total number of HDLC frames discarded because of Frame Checksum FCS errors LAN STATISTICS You can access LAN statistics by issuing the lan stats console command pkts rcvd The total number of packets received on the LAN port rcv overruns The number of frames known to be lost because the local system bus was not available If the traffic problem persists for more than one frame the frames that follow the first are also lost however because there is no lost frame indicator they are not counted crc errors The number of aligned frames discarded because of a CRC error align errors The number of frames that are both misaligned and contain a CRC error resource errors The number of good frames discarded because there were no resources available pkts xmit The number of packets transmitted on the LAN port xmit errors The number of packets transmitted with errors on the LAN port IP STATISTICS You can access IP statistics by using the ip stats console command These statistics are parts of the IP Group and the ICMP Group MIB variables that are defined in RFC 1213 MIB II 9WO006 and 9W007 245 USER S GUIDE IP GROUP STATISTICS 246 ipForwarding The indication of whether the system is acting as an IP
271. m calls without concurrent ISDN support DIGITAL MODEM The module s digital modem capability allows analog modems to be intermixed with ISDN as required to best fit specific user situations Up to sixty 56Kbps digital modem connections are supported The digital modem is connected internally to the telco interface ISDN PRI or channelized T1 eliminating the need for separate analog telco connections When the modules identify that a call is coming from an analog modem the associated ISDN B channel or channelized T1 SDO data stream is then assigned to one of the digital modems All of the operations of a 56Kbps modem are performed just as if the call had gone to an analog modem through an analog phone line although at the higher speeds available with digital modem technology Similarly data coming into the modules typically from the LAN is converted to Async PPP sent to the digital modem for modulation and sent out the ISDN B channel or T1 DSO on the telco line The K56flex digital modem protocol provides automatic rate detection negotiation such that lower baud rates are fully supported The digital modem also supports MNP4 and V 42 error control protocols and MNP5 and V 42bis data compression protocols MANAGEMENT The SmartSwitch Remote Access Module includes SFVRA CFG a management software with flexible bandwidth management designed to keep performance up and cost down Network managers can configure a variety of parameters
272. martSwitch Remote Access Modules The modules provide high level features that help prevent unauthorized or inadvertent access to critical data and resources The modules support extensive security levels including e PPP PAP and CHAP User name and password Calling Line ID CLID Ethernet Address User Authentication Device Authentication SecureFast Virtual Remote Access SFVRA Simultaneous Connections The system supports simultaneous connections to multiple locations These locations can connect by using different channels on the same line or they can connect on different lines This pooling of lines among many potential locations is more cost effective than alternative point to point lines INTEROPERABILITY OVERVIEW Interoperability is the ability to operate and exchange information in a heterogeneous network The SmartSwitch Remote Access Module supports interoperability with many different remote devices over ISDN INTEROPERABILITY PROTOCOLS 20 In order to communicate with various remote devices over ISDN the SmartSwitch Remote Access Module must identify the device type and the protocol it is using The SmartSwitch Remote Access Module supports the following line protocols HDLC Ethernet Frames Ordered Protocol for Ethernet Frames RFC1294 Based Encapsulation for IP Datagrams Point to Point Protocol PPP Encapsulation for IP Datagrams The SmartSwitch Remote Access Module supports the following PPP protocols
273. message in the event of a future problem Post lt number gt HDLC lt number gt Interrupt Test FAILED The indicated HDLC controller 80532 Device failed an internal interrupt test The boot process should continue however make note of the error message in the event of a future problem Post lt number gt HDLC lt number gt Register Test FAILED The indicated HDLC controller 80532 Device failed an internal register test The boot process should continue however make note of the error message in the event of a future problem Post lt number gt HDLC lt number gt Test FAILED The indicated HDLC controller 80532 Device failed one of the constituent POSTs The boot process should continue however make note of the error message in the event of a future problem 9WO006 and 9W007 149 USER S GUIDE 150 Post lt number gt ISDN Test FAILED The specified D channel controller one of 4 2086 devices did not pass its POST The boot process should continue however make note of the error message in the event of a future problem Post lt number gt memory read error at lt address gt expected lt value gt read lt value gt The specified memory POST failed at the specified address with both the expected and actual memory values displayed The boot process should continue however make note of the error message in the event of a future problem Post lt number gt NVRAM Failure The non volatile RAM failed during its
274. messages you will need to remove your Ethernet adapter to determine if it is a version that needs to be updated Refer to the Notes and Warnings section of the Release Notes for further instructions LAN Adapter HW upgrade required Older versions of the Ethernet adapter may need to be updated to run Release 2 3 or greater If the above message appears in your system log messages you will need to upgrade your Ethernet adapter LAN Adapter LAN Controller error The system detected an error with the LAN controller The LAN adapter card may be faulty Contact your Distributor or Customer Support LAN Adapter not configured The system tried to access the bridging function when it was not configured Most likely the Ethernet resource was accidentally deleted Correct the system configuration to reflect the proper Ethernet resource LAN Adapter out of receive buffers for LAN port lt port gt The LAN adapter is temporarily out of receive buffers for the indicated port This condition should clear itself If the condition persists contact your Distributor or Customer Support LAN Adapter out of receive buffers for the WAN port The LAN adapter is temporarily out of the buffers it uses to receive packets from the WAN port This condition should clear itself If the condition persists contact your Distributor or Customer Support LAN Adapter port lt port gt transmit error lt error code gt check connection The LAN adapter detected a
275. minate when the integrated Ethernet controller has activity on either the transmitting or receiving lines for that channel The functions of the Ethernet 1 and 2 LEDs are listed in the following table LED Color State green activity on the indicated Ethernet line 1 or 2 off no activity on the indicated Ethernet line 1 or 2 9WO006 and 9W007 29 USER S GUIDE MODULE PORTS AND CONNECTORS The SmartSwitch Remote Access Module s front panel has the following ports and connectors refer to the illustration of the 9W0006 400 for locations e RS232 console connector You may use this connector to attach a lap top computer to the module The lap top can then provide you with an administration console The administration console is simply a communication path between you and the module you can use this console to help you manage the module For example through the console you may enter system commands such as dr to display the current report log messages a valuable diagnostic tool or br stats or one of the other statistics commands to display system statistics e external floppy drive connector Software upgrades are possible through an external floppy drive connected to the module via this connector The Cabletron external IDE drive EAP EXT3 5 FD is compatible with this connector e keyboard connector VGA video port Using these connectors you can attach a keyboard and a VGA monitor to provide a local adm
276. mp gt 0000 Error reading C SYSTEM PLATFORM NEI The read operation failed perform a software upgrade to reinstall the file 110 SmartSwitch Remote Access Module SYSTEM MESSAGES System Message Summary lt timestamp gt 0000 Error reading platform type there is no plat name field There is no lt platform name gt value following the character in the current setting string lt timestamp gt 0000 Error reading platform type there was no in the string The current setting string has the format lt platform type gt lt string gt This error message indicates that no character exists in the string lt timestamp gt 0000 Error reading platform type type value is too large The lt platform type gt value in the current setting string is too large to represent an actual platform type lt timestamp gt 0000 Error reading platform type type was not converted to an int The lt platform type gt value in the current setting string could not be converted to an actual platform type 1 port LAN Adapter operating in remote mode only This is an initialization message It identifies the Ethernet adapter type Ethernet 1 and operating mode Remote bridging is supported 2 port LAN Adapter operating in local and remote mode This is an initialization message It identifies the Ethernet adapter type Ethernet 2 and operating mode Both local and remote bridging are supported
277. n If the connection is up then continue with the next step If the connection is not up refer to Remote Device Connectivity 2 Verify that the WAN RLAN interface is properly initialized Use SFVRA CFG to check for the proper WAN RLAN interface refer to page 77 for instructions If the proper WAN RLAN interface exists then continue with the next step If the proper interface does not exist use SFVRA CFG to make the necessary corrections 3 Check that the IP address configured for the IP Host device matches the address configured on the IP Host device Make corrections to the SmartSwitch Remote Access Module s configuration using SFVRA CFG or to the IP Host s configuration as required To do this follow the instructions outlined on page 84 Problem The remote IP Host connected to a WAN RLAN interface on the SmartSwitch Remote Access Module does not receive a ping response from the SmartSwitch Remote Access Module LAN interface Action 1 Verify that the remote IP Host can access the WAN RLAN interface of the SmartSwitch Remote Access Module If this can be done successfully continue with the next step If the remote IP Host is not able to access the WAN RLAN interface then refer to the preceding problem and action SmartSwitch Remote Access Module PROBLEM DIAGNOSIS IP Routing Over Interface Connections 2 Verify that the LAN interface is properly initialized Use SFVRA CFG refer to page 77 for instructions
278. n a link is established This information is useful when diagnosing mismatches in configuration between two systems PPP Packet Trace puts PPP packet information into the Report log which can be accessed by using the dr command Enable this feature by using the trace ppp on command and disable it with trace ppp off Two other commands are also available trace ppp np and trace ppp cp trace ppp np only enables the tracing of Network Protocol packets received and sent by the system When the trace ppp np command is used no Control Protocol packets will be reported to the system message log trace ppp cp only enables the tracing of Control Protocol packets received and sent by the system When the trace ppp cp command is used no Network Protocol packets will be reported to the system message log The following is the format of a PPP trace line as it is displayed by dr connection Id packet direction protocol type packet type where connection Id Identifies the connection The Id is a numerical value allowing you to distinguish connections The numerical value represents the order in which the connections are generated packet direction Indicates the packet direction IN means received packet OUT means transmitted packet protocol type Indicates the type of protocol used for negotiation When a connection is made between two devices there are three different phases The last two phases deal with the protocol type and the options
279. n and configuration If the error continues report the problem Error parsing old WAN Direct Host interface LAN interface lt LAN netif name gt for specified port lt port gt already in use This error may display after upgrading software which contains secondary IP addressing and an old style WAN Direct Host interface To correct use SFVRA CFG to delete any WAN Direct Host interfaces on the problematic LAN port and reconfigure them Error parsing old WAN Direct Host interface no LAN interface for specified port lt port gt This error may display after upgrading software which contains secondary IP addressing and an old style WAN Direct Host interface To correct use SFVRA CFG to delete the problematic WAN Direct Host interface Afterwards configure a LAN interface and then read the WAN Direct Host interface Error parsing WAN Direct Host interface no LAN interface for specified name lt name gt The LAN network interface associated with this WAN Direct Host interface is not present Use SFVRA CFG to delete the problematic WAN Direct Host Check configuration for the suspect LAN interface it most likely will not be there Add LAN interface then reconfigure the WAN Direct Host interface Error opening file system ethernt2 bin The LAN adapter executable file could not be opened Check for proper software installation Error programming adapter x hardware The WAN card initialization subsys
280. n error transmitting a frame on the indicated port Check that the LAN is properly connected to the adapter and that the LAN is properly terminated LAN Adapter Reset This is an initialization message The Ethernet adapter has been reset as part of the adapter initialization sequence LAN Adapter Response Timeout The system expected a command response from the adapter that it did not receive Check for proper hardware installation LAN Adapter ROM version HEE HHHEH FHHHHHEE The ROM version in the Ethernet adapter is indicated SmartSwitch Remote Access Module SYSTEM MESSAGES System Message Summary LAN Adapter software version conflict When software is downloaded onto the Ethernet adapter its software version is compared to the version of software running on the host s main processor If the versions do not match this message is posted The upgrade did not work properly contact your Distributor or Customer Support LAN Adapter System resource error LAN Adapter hardware failure detected If the problem persists replace your LAN adapter LAN Init Error LAN connection failure Initialization failure detected by the LAN packet forwarding component in the system LAN Port lt port gt detected a transceiver problem The system detected a LAN connection problem on the indicated port Check for proper LAN connection installation LAN Port lt port gt detected jabber condition lt n gt times s A jabber condi
281. n failed unable to allocate buffers The RIP initialization was not completed The machine contains insufficient memory to allocate the UDP buffers needed to transmit RIP packets Contact your Distributor or Customer Support IP RIP RIP Protocol Initialization successful The RIP protocol was successfully initialized IP RIP Route Maintenance Registration Failed The IP RIP protocol was unable to register with the IP routing table notification system Any dynamic changes of the routing table configuration will not be reflected in the RIP packets sent to other routes contact your Distributor or Customer Support IP RIP Send queue full The RIP transmission queue has become full This is not a normal occurrence The machine should be restarted If this message is displayed again after the machine has been restarted contact your Distributor or Customer Support IP RIP Unable to add host route lt IP address gt A failed attempt was made to add the host route to the IP RIP routing table The routing table can have approximately 300 routing entries and at this time the routing table is full The host route will not be broadcast via RIP packets and therefore other routers will not be able to learn the route to this device You can use the packet capture commands to try to determine if a device is advertising an unusual number of routes If you are unable to track down the problem contact your Distributor or Customer Support IP RIP Unabl
282. n option when you order your SmartSwitch 188 SmartSwitch Remote Access Module REMOTE MANAGEMENT Carbon Copy Remote Access Module You can use this program to change Carbon Copy parameters such as password COM port baud rate and modem type To change Carbon Copy parameters on the SmartSwitch Remote Access Module terminate the SmartSwitch Remote Access Module by typing quit Next enter the following command at the MSDOS prompt to change the current directory to ADMIN C gt cd admin Enter the following command to start up the CCINSTAL program C admin gt ccinstal The Carbon Copy System Parameters screen will appear Follow the directions on the screen to change parameter settings A Comm Port Address COM1 Q Quit changes not saved B Baud Rate 9600 x eXit changes saved c Modem Type Direct Connect D Keyboard Handling USA Keyboard E Display Type Default F Menu Colors White on Blue G Working Directory Default Directory H Menu Level Option Advanced 1 CC Optional Configuration Parameters 2 CCHelp Optional Configuration Parameters 3 Call Table 4 Password Table Type letter for selection After you make all parameter changes select X to save the changes and exit the CCINSTAL program Restart the SmartSwitch Remote Access Module by issuing the command start_ne After issuing the start_ne command you must again login to the system CARBON COPY CONFIGURATION PARAMETERS FOR MODEM USAGE
283. n provides an overview of the module s hardware by describing the SmartSwitch Remote Access Module s e available hardware configurations hardware characteristics interfaces LEDs ports and connectors AVAILABLE HARDWARE CONFIGURATIONS There are two families of SmartSwitch Remote Access Modules the 9W006 modules for countries using T1 lines and the 9W007 modules for countries using E1 lines Each module family consists of three possible configurations for remote access connectivity We summarize the possible configurations for each module family below The 9W006 module configured for T1 countries and is available in the following configurations e 9W006 200 This model provides an interface for two ISDN PRI or T1 lines either unchannelized or channelized supporting up to 46 or 48 connections e 9W006 400 This model provides an interface for four ISDN PRI or T1 lines either unchannelized or channelized supporting up to 92 or 96 connections e 9W006 220 This model provides an interface for two PRI or T1 lines channelized and two digital modems 24 port supporting up to 46 or 48 digital or analog connections The 9W007 module is configured for E1 countries and is available in the following configurations e 9W007 200 This model provides an interface for two ISDN PRI or E1 lines either unchannelized or channelized supporting up to 60 connections USER S GUIDE e 9W007 400 This model provides an interface for fo
284. n session now exists with the SmartSwitch Remote Access Module If connection with the SmartSwitch Remote Access Module is not successful then the system will return an error message in approximately 60 seconds Check the cable connections phone number and password If the connection with the SmartSwitch Remote Access Module is still unsuccessful report the problem by using the procedures defined in Getting Assistance TERMINATING A REMOTE ADMINISTRATION SESSION This section tells you how to terminate a remote administration session from the administration console PC You may need this information if you want to make changes to an SmartSwitch Remote Access Module and then use the same administration console PC to access a different SmartSwitch Remote Access Module 1 Return to the Carbon Copy command screen Press lt ALT gt lt RIGHT SHIFT gt at the same time This will return the user to the Carbon Copy main screen In the lower right hand corner the following commands will be displayed This command menu is function key driven F1 Terminate Link F3 Capture Screen Session F4 Review Replay Captured Image F5 File Transfer Package F6 Printer LOG DOS Control F8 Data Link Maintenance F9 Repaint Screen amp Return F10 Return to Application 2 Choose Terminate Link from the Carbon Copy command menu Press lt F1 gt 3 Carbon Copy will ask if you really want to terminate the link To answer
285. nable to send host HOST_CALL_INDICATION RBS Unable to send host REMOTE_DISCONNECT RBS Unable to send package to host The above Robbed Bit Signaling messages indicate that the WAN card is not communicating properly with the host probably due to a card failure Contact your Distributor or Customer Support RBS_out_SM lt channel gt Timeout waiting for WINK The system went off hook and the switch never winked back going off hook for a specified amount of time and then returning to on hook The switch must wink back in order to tell the system to start dialing Contact the telephone company and ensure that the line is configured for wink start RBS Unexpected event chan lt channel gt state lt state ID gt An illegal signaling event occurred in the RBS task on the specified channel Ensure that the line is configured correctly and that it is using the expected RBS protocol Excess noise on the line may also cause this event Read 0 bytes from file lt file name gt for WAN card in slot lt slot gt If seen repeatedly the above message indicates a problem with your hard drive Contact your Distributor or Customer Support Ready for XModem Download lt ESC gt to abort The user has requested an attempt to UPDATE the system software or it was not possible to Boot the system the last time it was attempted Reattempting to Install File Set into Flash Memory The SSB is re attempting to install the FileSet The Flash
286. ncluded under the Properties tab g Ifyou made a change download the new configuration files to effected site For more detailed instructions refer to the following sections in the SFVRA Configuration Manager User s Guide e For enabling AppleTalk refer to Configuring the Site s Systems in the Configuring Sites chapter e For downloading configuration files refer to Downloading Configuration Updates in the Exporting Configuration Files chapter APPLETALK ROUTING OPERATIONAL OVER THE LAN CONNECTION Problem No zones appear in the Mac s Chooser Action 1 Verify that the AppleTalk LAN port that Local Mac is attached to is in up state by entering the following console command atalk port If the command shows the port is not in up state wait for a couple of minutes and repeat this step Check to see if the LAN connection of the port is operational If the LAN connection is not operational then correct the problem If you are using Classic Networking verify that EtherTalk is used on the Local Mac by opening the Network control panel as shown below 9WO006 and 9W007 97 USER S GUIDE 98 a Network ApphTak Connection ons RTsk LocslTalk Bunt In SonkPPP Current Zone Left Zone AppleTalk Version 58 1 5 EtherTalk Version 2 5 7 If EtherTalk is selected and no zones are displayed then contact your Distributor or Customer Support If you are using Open Transport verify that L
287. nd The upgrade process should take approximately one minute Only after the upgrade process completes for all modems reset the system Note DO NOT DISRUPT POWER during the execution of the modem upgrade process If power is disrupted it could result in damage to the modem modem devices Displays active digital modem connections by device name Lists slot number modem number and in the case of the DM 24 or DM 30 lists connect parameters IP ROUTING COMMANDS In order to use the following commands you must properly configure and initialize IP routing operating mode In addition you must enable RIP to use the ip rip commands The following commands are used to display IP routing information ip addrpool ee the current IP address pool There are three fields displayed address origin and in use address lists the IP address in the pool e origin specifies how the IP address has come to be placed into the IP address pool If the origin is DHCP the IP address was obtained from a DHCP server If the origin is STATIC the IP address was manually configured via CFGEDIT e in use specifies whether or not the IP address has been leased to a remote IP host device ip arp Displays the current ARP cache table The IP address its corresponding MAC address the type of ARP table dynamic or static and the corresponding interface name are displayed ip ping lt host IP address gt timeout dnnnn Sends an ICMP Echo message to a specifi
288. nds provide current operational information only and are available to all security levels Administrator commands allows access to the complete system command set You need an active administration session to issue these commands Instructions for establishing an administration session are provided in Accessing the SmartSwitch Remote Access Module The log in to the system controls command access Each access level guest or administrator is protected by a unique log in password This capability allows managers to assign different responsibility levels to their system administrators General operation commands immediately follow this discussion These commands are divided by functions Specific feature commands begin on page 209 These commands are arranged alphabetically For a tabularized listing of system commands refer to the Command Table Note When there are a group of related commands a help screen is available For example to display the help screen for all of the br commands enter br at the system prompt A screen will then be displayed that includes the available br commands the syntax for each command and a definition for each command ACCESSING ADMINISTRATION SERVICES SmartSwitch Remote Access Module software must be running in order to access Administration Services To start the system type start_ne at the DOS prompt The following commands are available for system login admin Logs you into the system and provides a
289. ne of the following messages Invalid LAN Adapter identifier LAN Adapter Command Timeout LAN Adapter FIFO not empty status LAN Adapter LAN Controller error LAN Adapter Response Timeout MAC layer Bridge did not Initialize IP Initialization failure Action 1 Note the displayed error message Restart the SmartSwitch Remote Access Module and recheck for one of the above error messages 2 If the error message is still displayed contact your distributor for hardware replacement USER S GUIDE BRIDGE INITIALIZATION Problem The system does not display the following bridge initialization messages LAN Port lt port gt is now in the LISTENING state LAN Port lt port gt is now in the LEARNING state LAN Port lt port gt is now in the FORWARDING state Action 1 Make sure the LAN Adapter has initialized correctly 2 Using SFVRA CFG check the configuration to verify the bridge is enabled To do this a Ifit is not already running start up SFVRA CFG Tii b From the toolbar select Functions then select Sites or click the icon c From the displayed list double click on the site in question d Click on the Systems tab e Select the system in question then click on Edit System Settings f Under Bridging information check to make sure that a check appears next to Enable bridging information is included under the Properties tab g Ifyou made a change download
290. net port is used to connect to a remote LAN The remote bridge device sends Ethernet frames from devices on the remote LAN over the switched network PC based terminal adapters connect to a remote personal computer and use the switched digital network to connect to the system The terminal adapter sends network protocol specific frames from the host PC device over the switched network Workstation based terminal adapters connect to a workstation and use the switched digital network to connect to the system The terminal adapter sends network protocol specific frames from the workstation over the switched network 9W006 and 9W007 23 USER S GUIDE SWITCHES SUPPORTED The SmartSwitch Remote Access Modules support the following ISDN PRI switch types AT amp T Definity AT amp T 4ESS AT amp T 5ESS DMS250 DMS100 SL100 NET5 1TR6 NTT INS TSO 14 24 SmartSwitch Remote Access Module HARDWARE OVERVIEW The SmartSwitch Remote Access Modules are versatile wide area networking products designed for the SmartSwitch 9000 They are installed directly into the SmartSwitch 9000 expanding the SmartSwitch 9000 architecture to provide ISDN and analog modem access This chapter provides a description of the following e module hardware e SmartSwitch 9000 chassis support for the modules e System Management Bus SMB For installation instructions refer to Hardware Installation SMARTSWITCH REMOTE ACCESS MODULE HARDWARE This sectio
291. network number then correct the problem To check or change the SmartSwitch Remote Access Module s external network number a Itit is not already running start up SFVRA CFG mm JEG b From the toolbar select Functions then IPX Network then Systems or click the icon c Select the IPX segment in question from displayed list d Under the Properties tab check the segment s External Network Number Make a change if necessary e Ifyou made any changes to the configuration download the updated configuration files to the effected site For more detailed instructions refer to the following sections in the SFVRA Configuration Manager User s Guide For network interfaces refer to Configuring IPX Network System Interfaces in the Configuring IPX Network Information chapter For downloading configuration files refer to Downloading Configuration Updates in the Exporting Configuration Files chapter IPX ROUTING OVER THE REMOTE LAN CONNECTION Problem The system does not display the IPX messages indicating successful initiation on Remote LAN network Action Using SFVRA CFG check the IPX network interface configuration To do this 1 It it is not already running start up SFVRA CFG Iae From the toolbar select Functions then IPX Network then Systems or click the icon Select the system from displayed list Click on the Network Interfaces tab Select the appropriate interface and check the interface confi
292. ng on a LAN Interface 90 IP RIP Output Processing on a WAN Interface 90 IP RIP Input Processing on a WAN Interface 91 IPX Routing 91 IPX Routing Initialization 91 IPX Routing over the LAN Connection 92 IPX Routing over the Remote LAN Connection 93 IPX Routing over the WAN Connection 95 Triggered RIP SAP Start Up 95 Triggered RIP SAP Operation 95 AppleTalk Routing 96 AppleTalk Routing Initialization 96 AppleTalk Routing Operational over the LAN connection 97 AppleTalk Routing Operational over the WAN connection 100 SNMP 101 Dial Out 105 Compression 107 System Messages 109 Overview 109 Informational Messages 109 Initialization Messages 110 Normal Operation Messages 110 Spanning Tree Messages 110 Warning Messages 110 Error Messages 110 System Message Summary 110 Trace Messages 168 Overview 168 Call Trace Messages 168 Call Trace Message Summary 169 PPP Packet Trace Messages 175 SYSTEM MAINTENANCE 178 Remote Management 179 Overview 179 SNMP 180 Installation and Configuration 180 Usage Instructions 181 Telnet 182 Installation and Configuration 183 Usage Instructions 183 WIN95 Dial Up Networking 185 Setting up a New Number 185 Setting Up Server Type 185 Dialing Out 185 8 SmartSwitch Remote Access Module TFTP 186 Installation and Configuration 186 Usage Instructions 187 Carbon Copy 188 Installation and Configuration 188 Changing CARBON COPY Configuration Parameters 188 CARBON COPY Configuration Parameters for
293. nitialization if configuration values have enabled it DHCP R Relay Agent initialization failed This message indicates that the DHCP Relay Agent did not initialize successfully The Relay Agent will not be operational Contact your Distributor or Customer Support SmartSwitch Remote Access Module SYSTEM MESSAGES System Message Summary DHCP R UDP port 67 opened The DHCP Relay Agent is being enabled and it must open the BOOTPS UDP port port 67 This may occur during system initialization If the DHCP Proxy Client is also enabled it may not be necessary for the Relay Agent to open this UDP port Dial Out Device does not have Bridge Callable Enabled Check configuration Enable the Make Calls for Bridge Data field under Bridging when editing a connection protocol Discrepancy in dynamically obtained device data The System authentication type is configured to obtain device information off node In an outbound call scenario with security enabled two transactions may occur for the same device If these do not yield the same information the call is dropped Contact your Distributor or Customer Support DL lt slot port ces gt Down The specified data link for a line is down and considered unusable Refer to the log error messages for further information dr command DM card in slot lt slot gt has no firmware While attempting to initialize the Digital Modem card the system registered an invalid firmware state Con
294. nnection problem diagnosis 86 verification 60 over WAN unnumbered interface connection problem diagnosis 87 verification 61 problem diagnosis 76 statistics 245 verifying interfaces 57 ipconfig 48 196 ipx commands 219 ipx route stats 252 IPX routing commands 219 problem diagnosis 91 statistics 249 verification 66 verifying over LAN 67 verifying over remote LAN 68 verifying over WAN 68 verifying triggered RIP SAP 69 ISDN 15 configuration options 42 ordering PRI service 41 isdn usage commands 221 K keyboard connector 30 9WO006 and 9W007 281 USER S GUIDE L LAN adapter initialization messages 54 problem diagnosis 75 82 verification messages 55 lan commands 222 LAN connection operation verification 55 LAN statistics 245 lan test 55 LEDs 28 Ethernet activity 29 power 29 SMB 29 list file name 197 list rel_note txt 49 login commands 195 logout 196 M maintenance 264 manage 38 Manage Mode 35 38 mc 197 200 messages system messages 109 trace messages 168 modem commands 214 modem devices 215 Mod Tap adapter 41 45 module cabling 44 illustration 27 initial access 47 interfaces 28 ports and connectors 30 restarting 46 verification 53 N neif 197 netstat r 64 normal operation messages 110 O operational files 33 ordering PRI ISDN service 41 P parallel port 30 ping 58 282 SmartSwitch Remote Access Module pkt commands 222 pkt mac 209 port statistics AppleTalk 242 ports and
295. ns the connection table would reflect both potential and actual connections as the same number wan stats Displays the current system WAN connection statistics Refer to WAN Statistics for a list of available statistics and their definitions From the Connection Monitor screen you can press lt Arrow Keys gt To select a site that is currently connected lt Enter gt To view throughput monitoring for the selected site Refer to the section titled Viewing Throughput Information for details lt Esc gt To exit the Connection Monitor screen VIEWING THROUGHPUT INFORMATION 200 The Throughput Monitor screen displays the system throughput monitoring feature in action To enter this screen 1 Issue the mc command to display the connection monitor screen 2 Use the lt arrow keys gt to move the cursor down to the specific site for which you would like to view throughput information 3 Press lt enter gt to display the throughput monitor screen for that site Throughput monitoring information can be very useful for fine tuning your bandwidth configuration parameters Note that this feature is not available through a Telnet session Refer to the Configuring Call Control chapter of the Central Site CSX user documentation for a complete description of throughput parameters SmartSwitch Remote Access Module SYSTEM COMMANDS Viewing Throughput Information The actual bandwidth utilization along with the curr
296. nsidered an Ethernet interface An Ethernet interface is up if the Ethernet port is capable of forwarding packets to from the LAN An Ethernet interface is down if the Ethernet port cannot be used to forward packets to from the LAN Primary Rate D Channel Each Primary Rate line which contains at least one data link is considered a Primary Rate D Channel interface A Primary Rate D Channel interface is up if at least one data link associated with the interface is up A Primary Rate interface is down if none of the data links associated with the interface is up Primary Rate Robbed Bit Each Primary Rate line that uses Robbed Bit Signaling is considered a Primary Rate Robbed Bit interface A Primary Rate Robbed Bit interface is up if the serial layer 1 is up for the line A Primary Rate Robbed Bit interface is considered to be down if the serial layer 1 is down for the line Primary Rate Permanent Each Primary Rate line which is used by a dedicated access is considered a Primary Rate Permanent interface A Primary Rate Permanent interface is up if the serial layer 1 is up for the line The dedicated access does not have to be up for the interface to be considered up A Primary Rate Permanent interface is considered to be down if the serial layer 1 is down for the line Sp This command pertains to semipermanent connections This command will lis
297. nterfaces system components remote devices and switches supported Hardware Overview A description of the 9W006 and 9W007 SmartSwitch Remote Access Modules Software Overview A description of the SmartSwitch Remote Access Module s system and administrative software We also include a description of system files Configuration Overview A description of the different tools that can be used for configuration of the SmartSwitch Remote Access Module THE SMARTSWITCH REMOTE ACCESS MODULE Because of the strong personal computer presence in the business environment a move to graphical user interfaces and the need to make the best use of available resources there is a growing demand for high speed LAN access for remote devices PC users need to be part of a work group or enterprise LAN and remote access from home field offices and other remote locations has become a necessity With the demand for remote LAN access the remote device s requirement for bandwidth has exceeded the capabilities of traditional analog modems High speed digital dedicated lines can certainly provide sufficient bandwidth for LAN interconnection However because of the high monthly charges associated with dedicated services the costs are prohibitive for individual users New forms of networking are now possible and affordable using the Integrated Services Digital Network ISDN ISDN is being deployed by major telecommunications companies world wide With ISDN
298. ntrol is set to the proper RIP version that the Router is using Refer to page 88 for instructions regarding check RIP versions 2 Enterthe ip rip stats administration console command Look for the IfStatRcvResponses counter for the interface This statistics is the number of RIP update messages received on the interface If the total number of these counters is 0 check the Router to verify that it is configured to send IP RIP update messages 3 Also look for the fStatRcvBadPackets and IfStatRcvBadRoutes counters If these counters are not 0 there may be something wrong with the Router If these counters are 0 there is an unexpected condition present within the SmartSwitch Remote Access Module system software Contact customer support IPX ROUTING This section provides methods for diagnosing problems in the following areas of IPX routing IPX routing initialization IPX routing over the LAN connection IPX routing over the RLAN connection IPX routing over the WAN connection triggered RIP SAP start up triggered RIP SAP operation IPX ROUTING INITIALIZATION Problem The SmartSwitch Remote Access Module does not display the correct IPX Initialization messages Instead it displays the following message display messages by entering the dr console command IPX Initialization failure Action An internal error has occurred Contact Customer Support 9WO006 and 9WO007 91 USER S GUIDE IPX ROUTING OVER THE LAN CON
299. o upgrade the firmware revision Watch for subsequent log messages to ensure the update is successful 9WO006 and 9W007 125 USER S GUIDE 126 DM card in slot lt slot gt failed FLASH download The system has failed to successfully update the firmware revision of the Digital Modem card Contact your Distributor or Customer Support DM card in slot lt slot gt FLASH download complete Informational message stating that the system has successfully updated the firmware present on the Digital Modem card DM card in slot lt slot gt signals it is operational Informational message stating that the Digital Modem is now ready for use DM card type configured in slot lt slot gt does not exist Using the resource database the system has tried to initialize a Digital Modem card that doesn t exist Check all switch and or jumper settings on the board to ensure they match the values in SFVRA CFG If the board is configured properly and the message still appears contact your Distributor or Customer Support DM card in slot lt slot gt will not come out of reset There are problems initializing the board Contact your Distributor or Customer Support DM upgrade timeout Board lt board gt Modem lt modem gt DM upgrade error during download Modem says xxx DM upgrade no response at start Board lt board gt Modem lt modem gt DM upgrade flash erase failed Board lt board gt Modem lt modem gt DM upgrad
300. ocal Mac has chosen a proper AppleTalk address within the valid network range this would be 10 11 for the example network by opening the AppleTalk control panel as shown below SSS Appletatk Connect via Ethernet Setup Current zone Left Zone AppleTak address o User defined Node Network Network range B ino If the Network Range is correct and the AppleTalk address is not within that range then try to close the AppleTalk control panel once and then reopen it If the AppleTalk address is still invalid then try to assign a valid address manually by marking User defined box If you start seeing zones then you can take out the User defined tag If the Network Range is not correct contact your Distributor or Customer Support If the AppleTalk address of Local Mac is valid then check which AppleTalk router that Local Mac is obtaining the information from by selecting info box in the AppleTalk control panel as shown below this can be done if Open Transport is being used SmartSwitch Remote Access Module PROBLEM DIAGNOSIS AppleTalk Routing AppleTalk t thernet r Connect via SS A pleTalk info Setup Addresses This Macintosh 11 125 Curent zone Left Zone Hardware address 03 00 07 SF 50 64 Router 10 184 AppleTalk address oO Use wins ee ee eee Node 125 Versions Open Transport 11 i 1 Network 1 AppleTalk 11 Network range 10 tol AppleTalk driver 60 1 If t
301. odule With the SmartSwitch Remote Access Module acting as the Telnet client simply enter the telnet lt ip address gt command to Telnet into the target host Refer to the System Commands chapter for a complete listing of available Telnet commands If you are using a PC or a workstation as a Telnet client it must have a Telnet client software package From the Telnet client package issue the command that will allow you to connect to the IP address of the SmartSwitch Remote Access Module You will then be presented with the Enter Login id prompt Now enter commands as if directly connected to the SmartSwitch Remote Access Module When finished with the session enter the exit command at the system prompt to end the session with the SmartSwitch Remote Access Module Terminate the Telnet session by typing logout This will ensure that the Telnet session has been terminated regardless of the specific Telnet client used 9WO006 and 9W007 183 USER S GUIDE Notes If you need to quit then restart the SmartSwitch Remote Access Module for some reason issue the restart command Then reestablish your Telnet session If you lose your Telnet connection within 10 seconds of entering the restart command the command will not be executed 184 SmartSwitch Remote Access Module REMOTE MANAGEMENT WIN95 Dial Up Networking WIN95 DIAL UP NETWORKING Many dial up client software packages support a terminal type of connection One such
302. oes not match the secret in the RADIUS server s database 4 The RADIUS server s database entry for this device contains errors AUTH RADIUS HDLC BRIDGE rejected bridge address lt mac address gt The remote Authentication server rejected the bridge address This indicates that one of the following has occurred 1 The lt mac address gt is not in the remote Authentication server s database 2 The lt mac address gt is entered incorrectly in the remote Authentication server s database AUTH RADIUS INTERFACE LOOKUP rejected name lt interface name gt The remote Authentication server route lookup feature rejected the interface name This indicates that one of the following has occurred 1 The lt interface name gt is not in the remote Authentication server s database 2 The lt interface name gt is entered incorrectly in the remote Authentication server s database AUTH RADIUS IP HOST rejected IP Host id lt IP host Id gt The remote Authentication server rejected the IP Host id This indicates that one of the following has occurred 1 The lt IP Host Id gt is not in the remote Authentication server s database 2 The lt IP Host Id gt is entered incorrectly in the remote Authentication server s database AUTH RADIUS IP RESOLVE rejected IP Address lt IP address gt The remote Authentication Server rejected the IP Address Resolution authentication request for the indicated IP Address This usually indicates
303. om LAN and WAN connections Refer to LAN Statistics for a list of available statistics and their definitions lan stat clear Clears the current LAN packet forwarding statistics lan test Transmits a test message onto the LAN and test for proper LAN connections If the transmit is successful the following message will be displayed LAN port lt port gt Transmit was successful If the transmit fails refer to the section titled LAN Attachment to determine the reason for the failure PACKET CAPTURE COMMANDS 222 In many applications it is often desirable to monitor incoming LAN data The pkt commands will allow you to capture display save and load bridged or routed data packets You must configure the terminal setting the same for Telnet and the terminal emulation package To do this use the term set command Note Packet capture commands are available for both local and remote Telnet connections The following diagnostic packet commands are available pkt on off Enables or disables the Packet Capture feature pkt capture all idle regqd pend actv none Specifies which packets will be captured by the Packet Capture feature A definition of each possible parameter follows all All packets will be captured none No packets will be captured reqd Only packets causing a connection to be requested will be captured pend Only packets received while a requested connection is pending will be captured SmartSwitch R
304. om the toolbar select Functions then select Circuits or click the icon c From the displayed list double click on the circuit line in question d Click on the Data Link tab e Change the TEI negotiation value from Auto to Non Auto Click OK then click Close f If you made any changes to the configuration download the new configuration files to effected site For more detailed instructions refer to the following sections in the SFVRA Configuration Manager User s Guide e For data links refer to Configuring Circuit Data Links in the Configuring Circuits chapter e For downloading configuration files refer to Downloading Configuration Updates in the Exporting Configuration Files chapter If the above actions fail to correct the problem then call your phone company carrier to check the status of the line If it is determined that there is no problem with the line contact Customer Support Problem A WAN line is unavailable and the following two messages are displayed together to display messages issue the dr console command WAN card in slot lt slot gt signals it is operational Abnormal response rcvd stat 1 msg 73 reason 6 cc state 1 Action 1 Check the configuration Verify that all lines are configured with corresponding data links If this is not the case add data links to all configured lines using SFVRA CFG To do this a If itis not already running start up SFVRA CFG b From the t
305. on from the Administration Console when the system is running by issuing the ver command at the system prompt The customized information for the system software will then be displayed APPENDICES The User s Guide includes the following appendices e Getting Assistance Includes a System Problem Report you can use to inform us of any difficulties you have with our products e System Commands A table that lists all system administration commands including both Administrative and Guest commands e Cause Codes A table that provides Q 931 cause codes and their corresponding meanings Cause codes may appear in Call Trace Messages GETTING ASSISTANCE REPORTING PROBLEMS For a fast response please take the time to fill out the System Problem Report to inform us of any difficulties you have with our products A copy of this report can be found at the end of this chapter This report provides us with important information to diagnose and respond to your questions Please pay special attention to the following areas FAX Header The System Problem Report has been designed as a FAX form Please fill in all information in this area before you FAX the report to Cabletron Systems If you plan to mail the System Problem Report please fill in the company information in this section for reference information Software Please fill in the following sections Release Issue and Version From the VERsion command Hardware Select the
306. on the SmartSwitch Remote Access Module the following Spanning Tree Port Information is available for each LAN port on the system This information is generated by issuing the br stpport lt port gt Spanning Tree command Port Priority The configured priority for this port State The current state of the port Possible values are DISABLED BLOCKING LISTENING LEARNING and FORWARDING Path Cost The configured path cost for this port Designated Cost The path cost to the root bridge for this port Desig Root Addr The MAC address for the root bridge Desig Root Prior The bridge priority for the root bridge Desig Brdg Addr The MAC address for the designated bridge Desig Brdg Prior The bridge priority for the designated bridge Desig Port Number The port number on the designated bridge Desig Port Prior The port priority for the port on the designated bridge Topology Chng Ack The topology change acknowledgment value to be transmitted in the next Spanning Tree message Config Pending The flag that indicates that the system is waiting to transmit a configuration Spanning Tree message SPANNING TREE BRIDGE INFORMATION 226 When Spanning Tree protocol is enabled on the SmartSwitch Remote Access Module the following Spanning Tree Bridge Information is available This information is generated by issuing the br stpbrdg Spanning Tree command Bridge Address The MAC address of the SmartSwitch Remote Access Modul
307. onds displays or changes current system time trace on off enabled or disables call trace information reports trace ipxwan on off enables or disables the IPXWAN tracing option trace ppp on off enables or disables the tracing of ppp packets udp conns displays UDP connection status udp stats displays UDP statistics ver GUEST displays current software version and hardware resource revision information wan stats displays current WAN connection information wr writes current system messages to disk ws writes current system statistics to disk SmartSwitch Remote Access Module CAUSE CODES TABLE The following table provides Q 931 cause codes and their corresponding meanings Cause codes may appear in Call Trace Messages Dec Value Hex Value Q 931 Cause 0 0 valid cause code not yet received 1 1 unallocated unassigned number Indicates that although the ISDN number was presented in a valid format it is not currently assigned to any destination equipment 2 2 no route to specified transit network WAN Indicates that the ISDN exchange was asked to route the call through an intermediate network that is unrecognized 3 3 no route to destination Indicates that the call was actually routed through a network that does not serve the destination address 4 4 send special information tone 5 5 misdialed trunk prefix 6 6 channel unacceptable Indicates
308. ontains the unacceptable options The receiving device should choose different options and send another Configure Request with the new option list and values Configure Reject The Configure Reject is transmitted in response to a Configure Request It indicates that the sending device does not understand the options specified in the option list of the Configure Reject The option list of the Reject only contains the unknown options The receiving device must assume the sender cannot process the rejected options in any manner and take appropriate action The Configure Reject inherently provides backward compatibility with older PPP implementations Terminate Request The Terminate Request is transmitted when a device wishes to close down the connection Terminate ACK The Terminate ACK is sent in response to a Terminate Request and indicates that the sending device has closed the connection Code Reject The Code Reject is transmitted by a device if it does not recognize the PPP command type received from the other device Protocol Reject The Protocol Reject is transmitted by a device if it does not recognize the PPP protocol type received from the other device Echo Request The Echo request is used to provide a Data Link layer loop back detection mechanism The Echo Request packet contains the magic number of the sending device Until the magic number option has been negotiated the value must be set to zero 176 SmartSwitch Remote Access
309. oolbar select Functions then select Circuits or click the icon 9WO006 and 9W007 79 USER S GUIDE c From the displayed list double click on a circuit line d Click on the Data Link tab e Check the data link information Make corrections as required f If you made any changes to the configuration download the new configuration files to effected site For more detailed instructions refer to the following sections in the SFVRA Configuration Manager User s Guide e For data links refer to Configuring Circuit Data Links in the Configuring Circuits chapter e For downloading configuration files refer to Downloading Configuration Updates in the Exporting Configuration Files chapter DEDICATED CONNECTIONS Problem A dedicated connection is not functioning Action If the dedicated connection is not up this usually indicates that the device could not be validated for some reason Check the configuration for the device that will be using the dedicated connection and make any necessary corrections REMOTE DEVICE CONNECTIVITY 80 Problem A remote device is not able to connect to the SmartSwitch Remote Access Module Set up The system software should be up and running At the administration console if you are in the Connection Monitor window exit to the System Name gt prompt 1 Enable the call trace messages with the trace on console command 2 Erase the current system messages using the e
310. oper route entry for the local network where the SmartSwitch Remote Access Module is located Make corrections to the remote IP Host configuration Problem The remote IP Host connected to a WAN interface on the SmartSwitch Remote Access Module does not receive a ping response from the local IP Host Action 1 Verify that the remote IP Host can access the LAN interface of the SmartSwitch Remote Access Module If the remote IP Host accesses the LAN interface then continue with the next step 9WO006 and 9W007 85 USER S GUIDE If the remote Host is unable to access the LAN interface refer to the preceding problem and associated actions 2 Verify that the local IP Host has the route entry for the remote network with the SmartSwitch Remote Access Module as the next hop If the local IP Host has the proper route entry to the remote network refer to Verify IP Routing Over a LAN Connection in the System Verification chapter If the local IP Host does not have the proper route entry make corrections to the local IP Host configuration IP ROUTING OVER A WAN RLAN INTERFACE CONNECTION 86 Problem The remote IP Host connected to a WAN RLAN interface on the SmartSwitch Remote Access Module does not receive a ping response from the SmartSwitch Remote Access Module WAN RLAN interface Action 1 Verify that the WAN connection is up Use the mc console command to display the Monitor Connections screen Check for the connectio
311. orted with the System Most likely the incoming call was a wrong number The system will attempt to treat the call as 56 Kbps data Current monthly charges reset for new month Reported on the first day of the month to indicate that the current monthly call charges value is being reset to zero SmartSwitch Remote Access Module SYSTEM MESSAGES System Message Summary Data link down Slot lt slot gt Port lt port gt Ces lt communication endpoint suffix gt The data link on the specified line is down If all the data links for a line are down the line is disabled for switched connection use Data link test successful DSL lt port gt CES 1 This message applies for 1TR6 BRI only If Layer 1 is established a test will be done to determine if the data link can be established This message indicates successful test results Data link up Slot lt slot gt Port lt port gt Ces lt communication endpoint suffix gt The data link on the specified line is active and can be used for establishing switched connections DCE Data Rate is invalid on FrStartPVC The user has configured a data rate which is inconsistent with the application This can only happen with serial lines such as V 35 where the data rate must be specified in bits per second and the configured rate is not valid Dedicated connection down lt slot port gt The dedicated connection is down Switched backup connections will be used if available This messag
312. osted when the numbered interface is successfully initialized on the indicated IPX address IPX Network Interface on LAN port lt port gt not initialized The network interface for the LAN port indicated was not initialized because there is no Ethernet resource configured or the Ethernet resource that is configured does not have the corresponding port You should correct the system configuration IPX Route lt IPX network address 1 gt not added invalid next hop lt IPX address 2 gt The static route entry indicated by the lt IPX network address 1 gt was not added in the IPX routing table because the next hop indicated by the lt IPX address 2 gt is not located on any network directly connected to the configured network interface IPX Route lt IPX network address gt not added invalid next hop lt name gt The static route entry indicated by the lt IPX network address gt was not added in the IPX routing table because the next hop remote device indicated by the lt name gt does not exist IPX IPX router initialized successfully This message is posted when the IPX Router feature has initialized successfully IPX spoofing unable to get disconnect time structure Default options replacing disconnect time options for device lt device name gt The resources required to properly perform the configured IPX spoofing options for the specified device after a connection to this device has been disconnected could not be obtained
313. ote Access Module is running it collects system statistics and logs system messages The system maintains these statistics and messages in two separate memory resident tables The ten most recent versions of each table are available on the system disk You can retrieve and view the current memory resident tables at any time by using the following console commands dr This command will display system messages ds This command will display system statistics You can write the tables to disk by using the following commands wr This command will write the current system messages to disk ws This command will write the current system statistics to disk 9WO006 and 9W007 33 USER S GUIDE 34 Notes You need an active administration session to issue these commands Refer to Accessing the SmartSwitch Remote Access Module for instructions regarding establishing an administration session When the system is shut down the tables are automatically written to disk The system stores the tables in ASCII format files on the System disk When the system writes system messages to disk it stores them in the following location Directory log File Name rprt_log nn Where nn is an integer that is incremented each time a new file is written When the system writes system statistics to disk it stores them in the following locations Directory log File Name stat_log nn Where nn is an integer that is incremented each time a n
314. plays Negotiation Parameters when device name specified and connected WAN Statistics for device xxxx Negotiation Parameters IPX Node Number Protocol IPX Network Address Telebit Compression WAN Link Delay ipx diag lt host ipx address gt timeout Tests device connectivity to specified IPX host by sending out a diag packet If connection is up host sends a message in response to this packet to confirm receipt The parameters for this command are host ipx address IPX address for the host in lt network number gt lt node number gt format The network number is a hexadecimal number up to eight digits in length The node number is the host s MAC address For example if the assigned network number of AAAA and the host has a MAC address of 40AA68965439 For this example you would enter AAAA 40A A68965439 for the host IPX address timeout Optional parameter that indicates the number of seconds to wait for a reply The valid range for the time out value is 1 to 60 seconds The default value is 10 9WO006 and 9W007 219 USER S GUIDE 220 Note The ipx diag and the ipx ping commands both test device connectivity although both send back different types of responses However due to the variety of vendors and equipment available to networks one command may work with a particular vendor or file server while the other may not If you are not experiencing success with ipx diag
315. popular package is Win95 Dial Up Networking The SmartSwitch Remote Access Module can handle these terminal type connections through its digital modem feature thus providing yet another means of remote management This section describes how to set up Win95 dial up networking for a terminal mode connection to the SmartSwitch Remote Access Module Specifically it details the setup of a new number for dial up networking the process of dialing a newly set up number SETTING UP A NEW NUMBER On the remote PC running Windows 95 software 1 2 Click Start Programs Accessories and then Dial Up Networking Or you may get to the same location by clicking My Computer then double clicking on Dial Up Networking Double click on Make New Connection e Provide name of the computer you are dialing to and e Select modem type Click Configure Three tabs will be displayed e General tab e Select com port to which your modem is hooked up e Select modem s maximum speed e Connection tab Connection Preferences e Set the following Data Bits 8 Parity none Stop Bits 1 e Port Settings and Advanced may remain at default values e Connection tab Call Preferences may remain at default values e Options tab should remain at default values for PPP connections for remote management select Bring up terminal window after dialing Click OK to accept these values and return you to the modem name type screen Click Next Provide Area code and Phon
316. ppleTalk NBP Statistics AppleTalk ATP Statistics We include a section of available statistics and their definitions for each subgroup APPLETALK DATA DELIVERY PROTOCOL DDP STATISTICS 238 You can display this subgroup of AppleTalk statistics by issuing the atalk stats ddpconsole command ddpOutRequests The total number of DDP datagrams which were supplied to DDP by local DDP clients in requests for transmission Note that this counter does not include any datagrams counted in ddpForwRequests ddpOut Shorts The total number of short DDP datagrams which were transmitted from this system ddpOutLongs The total number of long DDP datagrams which were transmitted from this system ddpInReceives The total number of input datagrams received by DDP including those received in error ddpInLocalDatagrams The total number of input DDP datagrams for which this system was their final DDP destination SmartSwitch Remote Access Module SYSTEM STATISTICS AppleTalk Statistics ddpNoPrtclHandlers The total number of DDP datagrams addressed to this system that were addressed to an upper layer protocol for which no protocol handler existed ddpTooShortErrors The total number of input DDP datagrams dropped because the received data length was less than the data length specified in the DDP header or the received data length was less than the length of the expected DDP header ddpTooLongErrors The total number of input DDP dat
317. pter that will convert between the two wiring systems Primary Rate Board Primary Rate Adapter RJ 45 Jack Adapter RJ 45 RJ 45 Pinout Pinout p ee 1 RX 2 RX 1 2 TX 3 3 RX 4 4 TX RX 5 5 TX TX 6 6 7 P 8 8 USER S GUIDE 42 For non U S and European installations a standard 4 or 8 wire cable with RJ 45 jacks is sufficient When the line is installed you must ask the phone company the following questions 1 What are the phone numbers for the line There may be more than one 2 DoIneed to use any prefix when I dial For example 9 for a Centrex line 3 What type of switch is the line connected to 4 For 4ESS what release of software is running on the switch When the phone company installs the line they assign it certain characteristics sometimes called translations These are different depending on the type of ISDN switch to which the line is attached The customer must know what type of switch is being used The following table provides correct settings for important configuration options Option Local Bell Operating Company AT amp T U S Sprint amp Network MCI Type of Switch 5ESS DMS100 4ESS DMS250 Encoding B8ZS B8ZS B8ZS B8ZS Framing ESF ESF ESF ESF Network NA NA SDS or NA Facilities Call By Call Echo NA NA NA OFF Cancellation Disabled SmartSwitch Remote Access Module HAR
318. r VERIFYING RESERVED BANDWIDTH IS OPERATIONAL 1 2 Configure several different combinations of lines and devices Attempt outbound and inbound calls Verify the proper success and reject of each If there is a problem check the configuration of the profiles and how they are assigned to each device Use SFVRA CFG to check the profile configurations To do this a If it is not already running start up SFVRA CFG b From the toolbar select Functions then select Sites or click the icon c Select a site from the displayed list d Click on the Systems tab e Click on Edit Systems Settings f Click on the Circuit Groups tab g Check the circuit group configuration for this device Make any necessary changes 9WO006 and 9W007 73 USER S GUIDE h Repeat steps c through g for each additional site you want to check i If you make any changes you will need to download the new configuration files to the effected sites For more detailed instructions refer to the following sections in the SFVRA Configuration Manager User s Guide e For profiles refer to Configuring the Site s Systems in the Configuring Sites chapter e For downloading configuration files refer to Downloading Configuration Updates in the Exporting Configuration Files chapter VERIFYING A SEMIPERMANENT CONNECTION Follow the same procedure outlined in the dial out verification section If you can successfully use the call device command
319. r ASC ascii lt RET gt for ascii bin Receiving File Please wait File Transfer Complete tftp kill lt session Id gt Allows you to kill a TFTP session The session Id must be included in this command To obtain the session Id issue the tftp session command which displays the TFTP session information tftp put Allows you to perform the TFTP PUT operation locally from the console through the TFTP Client function The following is an example display of a TFTP PUT screen gt TFTP PUT gt IP Address of the Host to receive the file lt RET gt to abort 19 233 45 33 gt Enter the name of the local file to send including the full path lt RET gt to abort config config nei gt Enter the name for the remote file including the full path lt RET gt for same as local lt RET gt Enter the mode BIN binary or ASC ascii lt RET gt for ascii bin Sending File Please wait File Transfer Complete tftp session Displays the TFTP session information of active TFTP sessions To get detailed information on a specific session enter the session s Id number when prompted You can not display the 232 SmartSwitch Remote Access Module SYSTEM COMMANDS Trace Commands session information for a TFTP session that has terminated The screen below illustrates the use of this command gt TFTP SESSION Select the ID of the Id Sess Id Local fi
320. r LAN port 2 or all WAN ports to connected networks Note Forward refers to the passing of a received frame from one port to another within the SmartSwitch Remote Access Module A frame can be received on any port LAN or WAN and forwarded to any other port unless it is discarded A forwarded frame is one which is not deliberately discarded for example via filters by the SmartSwitch Remote Access Module Once the frame gets to the new port it is usually transmitted However it may not be transmitted such as when a packet is forwarded to a WAN port but no connection is up on that port COMPRESSION STATISTICS The system collects the following compression statistics for each active compression connection These statistics can be displayed by issuing the cmp stats orthe cmp stats lt device name gt command at the administration console The cmp stats command will display the compression statistics for all active connections The cmp stats lt device name gt command will display the compression statistics for the specified device Note that the device name is case sensitive Note When using PPP it is possible that CCP can open with no agreed upon compression algorithm in one or both directions In such cases the connection is considered to be running with compression and will consequently be picked up by the CMP command However the ratios and counters for the direction s without an actual compression algorithm negotiated will not indica
321. r console command 3 Ina controlled manner initiate an ISDN connection from the remote device Action 1 After a connection has been initiated view the system messages display system messages by issuing the dr console command Look for the following call request messages among the system messages In INCOMING CALL Call Id lt call Id gt Slot lt slot gt Port lt port gt Chans lt bearer channel map gt Ces lt comm endpoint suffix gt Rate lt data rate gt SmartSwitch Remote Access Module PROBLEM DIAGNOSIS Remote Device Connectivity Out CONNECT Call Id lt call Id gt Slot lt slot gt Port lt port gt Chans lt bearer channel map gt Ces lt communication endpoint suffix gt ConnId lt connect Id gt In CONNECT Call Id lt call Id gt Slot lt slot gt Port lt port gt Chans lt bearer channel map gt Ces lt communication endpoint suffix gt ConnId lt connect Id gt If the system reports these messages then continue with the next step If the system does not report these messages the remote device is not correctly connecting to the system Check and verify the configuration of the remote device If the system displays the following message among the system messages display system messages by issuing the dr console command Security Rejection Invalid Calling Line Id lt gt the network is indicating a calling line identifier that is not configured for any valid device in the system D
322. r or Cabletron Customer Support Out DISCONNECT Call Id lt call Id gt Slot lt slot gt Port lt port gt Cause lt cause value gt Ces lt communication endpoint suffix gt ConnId lt connect Id gt The system is sending a disconnect to the network to terminate a call The Call Id and Ces values are included for your Distributor or Cabletron Customer Support The remaining parameters are used to report line details Refer to the Cause Codes Table for more information Out DL CFG Slot lt slot gt Port lt port gt Ces lt communication endpoint suffix gt The system is initializing the indicated data link Out DSL CFG Slot lt slot gt Port lt port gt The system is initializing the indicated line Out init data link lt slot port ces gt The system is sending a message to the network to initialize a data link on an ISDN line The lt parameters gt are used to report line details Out PROCEEDING Call Id lt call Id gt Slot lt slot gt Port lt port gt Chans lt bearer channel map gt Ces lt communication endpoint suffix gt ConnId lt connect Id gt The system is sending a connection to the network This is sent in response to receiving a call indication The lt parameters gt are included for your Distributor or Cabletron Customer Support 9WO006 and 9W007 173 USER S GUIDE Recall dial tone on Informational call trace message Received charge amount lt charge amount gt The system has
323. r switched nature the ISDN lines provide virtual network interfaces That is the same physical ISDN line can actually connect to different remote networks by dialing a different phone number The SmartSwitch Remote Access Module provides a set of network interfaces that give you a wide range of flexibility The network interfaces provided by the system are e LAN IP Network Interface e LAN IPX Network Interface e WAN IP Network Interface e WAN RLAN IP Network Interface e WAN RLAN IPX Network Interface e WAN UnNumbered Network Interface The variety of network interfaces allows the installation of a wide range of devices at remote sites As illustrated below you can simultaneously choose bridges routers or host devices based on the specific remote site requirements 192 1 1 2 Host 192 1 1 3 or Router CyberSWITCH 100 1 1 2 128 1 1 3 x ae Ea Host A a i _ e Y Remote HS Bridge ISDN 100 1 1 3 128 1 1 2 E Host e WAN Interface 192 1 1 1 A RLAN Remote a a WAN Direct Host j A l 100 1 1 1 Bridge Interface J ea ED annn MMAC Plus with _ SmartSWITCH Remote Access Module LAN Interface 128 1 1 1 SmartSwitch Remote Access Module THE SMARTSWITCH REMOTE ACCESS MODULE System Components In the diagram above the LAN Interface 128 1 1 1 is attached to the IP network 128 1 0 0 The WAN Direct Host Interface represents LAN Interface 128 1 1 1 and allows the remote I
324. rase the current report log by entering er at the system prompt 2 Enable the Call Trace feature by entering trace on at the system prompt 3 Issue the call peer lt phone number gt data rate command 4 Display the system log messages by entering the dr command at the system prompt 5 Check the log report for connect messages relating to the remote device you are testing In response to the call peer command you will see the following message echoed back for informational purposes Calling lt phone number gt at lt data rate gt device PPP The phone number will show what is sent to the switch Any imbedded dashes will have been removed The data rate that is used is displayed If an invalid data rate is entered the default of 56 Kbps will use used Because dial out is only provided for PPP devices the device type is always PPP One of the following messages will then be displayed Call initiated This response indicates thata call peer request was performed This does not always imply that a request reached the telephone switch Call attempt failed This response indicates that the request could not be executed Note The call peer lt phone number gt command will not work under the following conditions If PAP or CHAP is enabled and Outbound Authentication is disable or if the only security enabled is CLID In either case the SmartSwitch Remote Access Module will not be able to authenticate the remote peer A message
325. received an advice of charge from the network for the call just disconnected The charge for this call is indicated in the charge amount parameter Received unknown abnormal report value Slot lt slot gt Port lt port gt Ces lt communication endpoint suffix gt Informational call trace message Received unknown progress value Informational call trace message Received unknown signal value Informational call trace message Ringback tone on Informational call trace message Status report progress value received Informational call trace message Stutter tone on Informational call trace message Tones off Informational call trace message Unspecified cause Informational call trace message This message is used to indicate additional details on the lt cause value gt received in the call progress information message Refer to the Cause Codes Table for more information Unspecified tone Informational call trace message It is used to indicate additional details on the lt signal value gt received in the call progress information message The lt tone value gt is displayed as one of the following dial ring back answer call waiting off hook warning custom recall dial stutter dial or expensive routing 174 SmartSwitch Remote Access Module TRACE MESSAGES PPP Packet Trace Messages PPP PACKET TRACE MESSAGES PPP Packet Trace allows you to display the PPP protocol negotiation that takes place whe
326. red wan stats Displays the current WAN statistics Refer to WAN Statistics for a list of available statistics and their definitions 9WO006 and 9W007 235 SYSTEM STATISTICS OVERVIEW Statistics can either be generated by issuing the ds command to display the set of statistics known as the System Statistics or by issuing a specific command to display statistics in a specific category In addition to using the ds command to display the system statistics they are also automatically written to a statistics log every 30 minutes The statistics are stored in the following location Directory log File Name stat_log nn nn is an integer that is incremented each time a new file is written You may display these log files using DOS commands For example to display the statistics log with the extension of 10 you could enter the following command at the DOS prompt C gt type log stat_log 10 more Note The log extensions are revolving numbers When your machine first begins operating the files will progress from the 01 extension to the 10 extension After that time the oldest report 01 would be replaced with the latest report To make sure you are viewing the log file you wish to see issue a DOS dir command of the log directory to display the time that each log file was written to disk The first set of statistics System Statistics are arranged by function These are e connectivity statistics e call restriction stati
327. rejected the incoming call Refer to the Quick Start IP Host Security Rejection Digit string wrong length The system did not receive a valid identification exchange from the remote IP Host The Identification digit string from the remote device was not of an appropriate length This string must be a 24 character string of ASCII digits 0 9 which is blank padded The system has rejected the incoming call IP Host Security Rejection Invalid Security ID lt Id string gt The system has received an IP Host Id lt Id string gt from a remote device that is not configured in the Device List The system has rejected the incoming call Verify that the IP Host ID in the Device List information is identical to the IP Host Id configured in the remote device IP Host Security Rejection Security ID cannot be validated with Authentication Server The System authentication type is configured to obtain device information off node for example from a RADIUS server however such transactions are not yet supported when IP Host ID Security is enabled SmartSwitch Remote Access Module SYSTEM MESSAGES System Message Summary IP RIP All network interfaces used All RIP interface data structures are in use No RIP information will be sent to any additional interfaces Contact your Distributor or Customer Support IP RIP Buffers allocated The RIP successfully allocated the UDP buffers needed to transmit RIP packets IP RIP Initializatio
328. remain in effect until the system is restarted Once a software restart occurs the changes are lost because the software reads its initial system data values from a series of configuration files To prevent desired data changes from being overwritten by the restart process the commit command should be executed This command writes the current system data to the appropriate disk files thus making all changes permanent even if the system software is restarted The commit status command displays the number of dynamic changes that have been made using each Dynamic Management command since the last commit was performed To return to the normal operating mode after you have committed your changes issue the following command MANAGE gt exit 9WO006 and 9W007 39 SYSTEM INSTALLATION We include the following chapters in this segment of the User s Guide e Ordering ISDN Service Provides guidelines for ordering ISDN service in the United States e Hardware Installation Step by step instructions for installing hardware components e Accessing the SmartSwitch Remote Access Module Provides a description of the possible ways to access the SmartSwitch Remote Access Module for diagnostic purposes or for software upgrade e Upgrading System Software A description of the software upgrade process ORDERING PRI ISDN SERVICE US ONLY ISDN Primary Rate is a communications service that allows the system to make up to 23 connection
329. remote device configuration Review your remote device configuration You can also refer to the System Messages chapter for the message meanings and the appropriate actions to be taken 9WO006 and 9W007 81 USER S GUIDE LAN ATTACHMENT Problem The LAN TEST command displays the following message LAN port 1 Transmit was not successful Action 1 Check to see if the Ethernet LAN is properly connected to the SmartSwitch Remote Access Module 2 Check to see if the Ethernet LAN is properly terminated Test Can any other machine transmit data successfully onto this LAN 3 Ifthe problem is still not resolved contact Customer Support IP ROUTING OVER INTERFACE CONNECTIONS This section provides diagnostic information for IP routing over various interface connections IP ROUTING OVER THE LAN INTERFACE CONNECTION 82 Problem The system does not display the correct message after the ping command Instead the system displays the following message No response from lt ip address gt Action 1 Verify that the routing entry for the destination network exists by entering the following administrative console command iproute lt ip address gt If the command returns No route is available for lt ip address gt the routing entry does not exist To correct add the routing entry using SFVRA CFEG To do this a If itis not already running start up SFVRA CFG wD b From the toolbar select Functions then IP Network
330. report the problem Below are possible error codes and their corresponding definitions based on Table 11 1 from CCITT Q 921 specification A The Network sent a RNR Receiver not Read or REJ Reject B D The Network sent a DM F 1 or a UA and will not allow establishment of the data link at this time An attempt will be made to re establish the data link after a switchtype dependent delay C The Network sent an unsolicited UA and will not allow establishment of the data link at this time An attempt will be made to re establish the data link after a switchtype dependent delay E The Network sent a DM F 0 The data link will be restarted immediately F Network restarted data link H Timeout on sending DISConnect to the Network Unable to bring up data link An attempt will be made to re establish the data link after a switchtype dependent delay I Timeout sending I Info frame to the Network The data link will be restarted immediately J The Network sent a Layer 2 frame with an incorrect receive sequence number Nr K The Network sent a FRMR Frame Reject response The data link will be restarted immediately L The Network sent a Layer 2 frame with a control field error This is typically an unimplemented frame M The Network sent a Layer 2 frame with an illegal Info field N The Network sent a Layer 2 frame with an incorrect length SmartSwitch Remote Access Module SYSTEM MESSAGES System Message Summary
331. ributes required vary depending on type of service and type of security Refer to the RADIUS Authentication Server User s Guide for details Then check user entry for all required attributes AUTH Warning code 0003 No UDP buffer available Internal resources were not available to send receive an authentication message Contact your Distributor or Customer Support 9WO006 and 9W007 115 USER S GUIDE 116 AUTH Warning code 0004 No authentication node available Internal resources were not available to initiate an authentication session Contact your Distributor or Customer Support AUTH Warning code 0005 No host configured for server IP address The System does not have a network route to the configured authentication server s Verify that a static route has been set up Then check your configuration for the correct addresses on interfaces and authentication server AUTH Warning code 0006 UDP system failed Internal resources were not available to initiate an authentication session Contact your Distributor or Customer Support AUTH Warning code 0007 Authentication mode mismatch An internal request for authentication server access request occurred but the System is configured in the on node device table mode Contact your Distributor or Customer Support AUTH Warning code 0008 Authentication agent not initialized The System could not obtain enough internal resources for the user authentication operation Conta
332. rieve files such as system logs from the SmartSwitch Remote Access Module simply reverse the copy procedure If you find you need to create subdirectories rename files type documents or other similar file manipulations you can do so without leaving Carbon Copy The file transfer facility offers DOS command equivalents to RENAME TYPE MKDIR DIR and several other popular file manipulation commands Simply type HELP at the prompt to get more information After you finish copying files and want to log off select Terminate Link from the command menu Press lt F1 gt Then select Return to Application from the command menu Press lt F10 gt This will return you to the DOS prompt SmartSwitch Remote Access Module REMOTE MANAGEMENT Carbon Copy RUNNING WITHOUT CARBON COPY If you plan to use one or more dedicated links of 1Mbps or more you may wish to increase your system s performance by running without Carbon Copy For each Platform the chart below compares the maximum throughput supported with remote management running Carbon Copy compared to the maximum throughput supported with running only a local console running without Carbon Copy As shown the higher the maximum throughput supported the greater performance improvement there is when Carbon Copy is not running 1536Kb 1152k 768Kb 1024Kb 2048Kb 3072Kb 4096Kb Legend nnKb Remote Mgt CC or Local Console nnKb Only Local Console nnKb Maximum
333. riggered SAP update requests received trigSapUpdateResponsesSent Number of triggered SAP update responses sent trigSapUpdateResponsesRevd Number of triggered SAP update responses received trigSapUpdateAcksSent Number of triggered SAP update acknowledgments sent trigSapUpdateAcksRcvd Number of triggered SAP update acknowledgments received trigSapInputErrors Number of Triggered SAP input message errors IPX SERVICE STATISTICS You can access IPX Service statistics by using the ipx service stats console command Static Services Number of static services configured on this router Sap Services Number of services learned through SAP from other routers Total Services Total number of services Should be equal to the sum of Static and SAP services Maximum Services Maximum number of services this router is configured to handle Available Services Number of services currently available on this router High Water Mark Peak number of services this router has used 9WO006 and 9W007 253 USER S GUIDE RIP STATISTICS You can access RIP statistics by using the ip rip stats console command Global RIP statistics and statistics for each configured RIP interface are included RIP GLOBAL STATISTICS GlobalRouteChanges The number of route changes made to the IP route database by RIP This does not include the refresh of a route s age GlobalQueries The number of responses sent to RIP queries from o
334. rmally Network sent CAUSE invalid SPID Slot lt slot gt Port lt port gt Ces lt communication endpoint suffix gt An invalid SPID is configured on the indicated line The configuration of the SmartSwitch Remote Access Module or of the switch should be corrected Network sent Cause SPID not supported lt slot port gt The indicated line does not support SPIDs however a SPID is configured for use on the line Is the SPID configured incorrectly Do you have the right switch type Check the configuration If the message persists contact your BRI provider to determine corrective action Network sent STATUS with state 0 tear down call A STATUS message has been received from the network indicating that a specified call is not active The system is removing the call No Active Calls 0 Active Sites Currently no sites are connected to the system No Active List entry available in INM The system tried to contact a remote site and no table entries were available You may need a larger version of the SmartSwitch Remote Access Module No CCB found Port lt port gt CallRef lt call reference gt Contact your Distributor or Customer Support Provide your distributor with a copy of the message log and the output of the wan stats command With the wan stats command the main item of interest is the rcv fail number on the connections line No compression sessions are available due to memory constraints Check ava
335. ror on the indicated adapter while downloading the bootstrap program Restart the system and review the configuration for the adapter If the problem persists the indicated adapter card may be faulty contact your Distributor or Customer Support Error downloading operational software to adapter x The WAN card initialization subsystem encountered an error on the indicated adapter while downloading operational software Restart the system and review the configuration for the adapter If the problem persists the indicated adapter card may be faulty and you should contact your Distributor or Customer Support Error during channel initialization Access lt access index gt An error has occurred during the initialization of the indicated Frame Relay Access or port Likely cause of this entry is that the system has run out of memory Contact your Distributor or Customer Support Error during port initialization Access lt access index gt An error has occurred during the initialization of the indicated Frame Relay Access or port Likely cause of this entry is that the system has run out of memory Contact your Distributor or Customer Support Error during PVC initialization Access lt access index gt An error has occurred during the initialization of the indicated Likely cause of this entry is that the system has run out of memory Contact your Distributor or Customer Support Error initializing WAN card lt WAN card Id gt The system
336. s e The Time identifies when the message was reported e The Report Number is used by your Distributor or Cabletron Customer Support e The Message text describes the actual message being reported Below there is a separate section included for each category of trace messages For each category a definition of the trace message type the command to enable disable the logging of the trace messages and an alphabetized list of the associated messages is included CALL TRACE MESSAGES A feature of the SmartSwitch Remote Access Module console is the ability to save and display a record of the high level ISDN calls between the system and the local telephone switch If calls are unable to be completed this is normally the first area to look Call Trace puts messages into the Report log that can be read by using the dr command Call Trace is enabled by using the trace on command and disabled by trace off The following is a description of the possible fields included in a Call Trace Message TRACE MESSAGES Call Trace Messages 1 The lt Call Id gt field in the message can be used to keep track of messages for the same phone call This is useful when a system is making more than one call at a time 2 The In Disconnect and In Information messages have a location field This identifies where the message originated The following chart provides a list of locations that may appear in Call Trace messages Location Causes Value
337. s bad ICMP checksums bad length etc icmpInDestUnreachs The number of ICMP Destination Unreachable messages received icmpInTimeExcds The number of ICMP Time Exceeded messages received 9WO006 and 9W007 247 USER S GUIDE 248 icm The icm The icm The icm The icm The icm The icm The icm The icm The icm The pinParmProbs number of ICMP Parameter Problem messages received piInSrcQuenchs number of ICMP Source Quench messages received pInRedirects number of ICMP Redirect messages received piInEchos number of ICMP Echo request messages received piInEchoReps number of ICMP Echo Reply messages received piInTimestamps number of ICMP Timestamp request messages received pinTimestampReps number of ICMP Timestamp Reply messages received piInAddrMasks number of ICMP Address Mask Request messages received pinAddrMaskReps number of ICMP Address Mask Reply messages received pOutMsgs total number of ICMP messages that this system attempted to send Note that this counter includes all those counted by icmpOutErrors icmpOutErrors The number of ICMP messages that this system did not send due to problems discovered within ICMP such as a lack of buffers This value should not include errors discovered outside the ICMP layer such as the inability of IP to route the resultant datagram In some implementations there may be no error types
338. s or click on the icon c Select SITE1 from displayed list you should have already configured IP subnet and network interface information for this site d Click on the Static Routes tab e Click on Add then follow the onscreen instructions to add a static route f Download the new configuration files to SITE1 For more detailed instructions refer to the following sections in the SFVRA Configuration Manager User s Guide e For static routes refer to Configuring IP Network System Static Routes in the Configuring IP Network Information chapter 9WO006 and 9W007 63 USER S GUIDE e For downloading configuration files refer to Downloading Configuration Updates in the Exporting Configuration Files chapter 2 Determine if a local IP Host A has learned the route to 192 1 1 0 from System A On IP Host A type netstat r lt return gt If the route to 192 1 10 is displayed the IP RIP output processing is operational If the route is NOT displayed refer to IP RIP Output Processing on a LAN Interface in the Problem Diagnosis chapter VERIFYING IP RIP INPUT PROCESSING ON A LAN INTERFACE To verify that IP RIP Input Processing routes learning is properly operational on a LAN interface IP RIP processing must be successfully initialized Also a local IP router must be connected to the local LAN port on the system and capable of propagating routes information via RIP Below is an example of a configuration used to verif
339. s a call to the specified device The entire device name does not need to be entered only enough letters of the name to distinguish it from any other configured device name For example you could enter call device sm if there are no other devices whose names begin with sm The call device command can be used to test the Dial Out capability to a specific device This command is available only when the Authentication mode is On node Device Table Note that the device name is case sensitive To use this command for troubleshooting you must use the System Call Trace feature to capture any connect and disconnect messages that are generated by issuing the call device command To do this 1 Erase the current report log by entering er at the system prompt 2 Enable the Call Trace feature by entering trace on atthe system prompt 3 Issue the call device lt device name gt command 4 Display the system log messages by entering the dr command at the system prompt 5 Check the log report for connect messages relating to the remote device you are testing Inresponse to the call device lt device name gt command one of the following responses will be displayed Calling device lt device name gt Indicates that a call request process has been initiated SmartSwitch Remote Access Module SYSTEM COMMANDS Call Control Commands lt device name gt could not be found in the Device Tabl Indicates that the device name could not
340. s file contains configuration information used when the IP routing is enabled This file also contains information regarding network interfaces RIP and static routes Information from this file is configured and used only when the IP routing is enabled ipx nei This file contains configuration information used when the IPX routing is enabled This file also contains information regarding network interfaces RIP and static routes Information from this file is configured and used only when the IPX routing is enabled filter nei This file contains all filter configuration information bridge hardware and IP This file is new to Release 7 2 software but is compatible with previous software versions which contained filter information in the lan nei and or ip nei files With Release 7 2 configuration changes and configuration file updates this filter information will be moved to filter nei atalk nei This file contains configuration information used when AppleTalk Routing is enabled This file also contains information regarding ports and static routes Information from this file is configured and used only when the AppleTalk routing is enabled sdconf rec This is not a system file it is a configuration file delivered on the ACE Server However you may TFTP this file to the system s config directory as an alternate method of providing the system with ACE Server configuration information OPERATIONAL FILES While the SmartSwitch Rem
341. s modem statistics for specified modem modem stats clear lt slot modem gt clears modem statistics for specified modem modem status displays slots that have valid digital modem boards SmartSwitch Remote Access Module ADMINISTRATIVE CONSOLE COMMANDS TABLE Command Use modem upgrade lt slot modem gt installs new modem firmware onto specified modem modem devices lt data gt displays active modem connections neif displays the interface table pkt capture lt connection mode gt specifies which packets will be captured by the packet capture feature all reqd pend actv idle or none pkt mac enables the MAC address monitor display pkt on off enables or disables the Packet Capture feature pkt display displays captured packets pkt load lt filename gt loads previously saved Packet Capture file into memory pkt save lt filename gt saves captured packets to a disk file pswd GUEST changes password for current access level quit terminates system program restore copies backup config files into current files restart restarts the system program remotely using Telnet session displays the current active administration sessions session kill lt session id gt terminates the active session specified by the session id snmp stats displays current SNMP related statistics sp lists each semi permanent dev
342. s over a single line It uses a 4 wire T1 line that carries 24 channels each providing 64000 bps bandwidth The service uses channels 1 to 23 as bearer B channels to carry connections between two systems The 24th channel is used for signaling information the data link You should request the following options for a primary rate line that is connected directly to a SmartSwitch Remote Access Module B8ZS encoding ESF framing all channels should be Circuit Switched Data Hunt Group if desired call bandwidth supported 56Kbps 64Kbps and or 384Kbps CLID calling line Id usually there is no charge for this In order to connect to the primary rate line the customer needs a Channel Service Unit CSU which is integrated into the SmartSwitch Remote Access Module If the line is provided by a LEC or IXC the CSU is required by the phone company to protect the phone network from any problems with customer premise equipment At the time that the line is ordered the customer may be asked for the FCC registration number for the SmartSwitch Remote Access Module that is being used The cabling between the wall jack and the SmartSwitch Remote Access Module is very important and is also where most problems occur The system s PRI RJ 45 adapter uses the international standard of pins 3 4 5 and 6 for transmit and receive Most T1 lines in the United States and Europe use the traditional 1 2 4 and 5 pins We provide an RJ 45 to RJ 45 Mod Tap ada
343. same screen click on Edit Group Connections Double click on the connection in question Click on the Protocols tab Click on the AppleTalk tab On this screen make sure AppleTalk is enabled for the connection and make sure Make calls for AppleTalk data is enabled for the site s that needs to be able to initiate AppleTalk calls On the same screen make sure that the correct AppleTalk segment has been selected for this segment Choices include none unnumbered and the AppleTalk segments you have configured The value selected should be either unnumbered or one of the configured AppleTalk segments If the value selected is a configured AppleTalk segment you will SmartSwitch Remote Access Module PROBLEM DIAGNOSIS SNMP SNMP need to examine the segment s configuration to check the actual AppleTalk address using steps i through m below If the value selected is unnumbered continue with step n ill j From the toolbar select Functions click AppleTalk Network then Systems or click on the toolbar k Double click on the system in question 1l Click on the Ports tab m Double click on the WAN segment identified in step i above n Verify the information entered for the Network Number and Node ID These values make up the AppleTalk address Make any necessary changes o Ifyou made any changes download the new configuration files to the site For more detailed instructions refer to the following sections in the SFV
344. sconnect is either initiated by the system or the network The lt parameters gt are included for your Distributor or Cabletron Customer Support Refer to the Cause Codes Table for more information In configure ack lt slot gt This is an initialization acknowledgment message for the indicated line adapter It is in response to a configure message In CONNECT Call Id lt call Id gt Slot lt slot gt Port lt port gt Chans lt bearer channel map gt Ces lt communication endpoint suffix gt ConnId lt connect Id gt The system has received a connect message from the network This indicates that a new call is now established and ready for use The Call Id and Ces values are included for your Distributor or Cabletron Customer Support The remaining parameters are used to report line details In DISCONNECT Call Id lt call Id gt Slot lt slot gt Port lt port gt Loc lt location gt Cause lt cause value gt Ces lt communication endpoint suffix gt ConnId lt connect Id gt The system has received a disconnect message from the network The Call Id and Ces values are for your Distributor or Cabletron Customer Support The remaining parameters are used to report line details Refer to the Cause Codes Table for more information In DL CFG ACK Slot lt slot gt Port lt port gt Ces lt communication endpoint suffix This is a data link initialization acknowledgment for the indicated data link In DSL CFG ACK Slot lt slot gt
345. se Notes may be displayed during software installation or upgrade They may also be displayed after the system is operating by issuing the list rel_note txt console command GUIDE CONVENTIONS The following conventions are used throughout the documentation System Commands All system commands Administration and Manage Mode commands are italicized and ina different font than the general text For example if you are instructed to enter the command to test for proper LAN connections the command would appear as follows lan stats MONITOR DISPLAYS Any messages or text that is displayed on your monitor will be shown in the style below LAN Port lt port gt is now in the LISTENING state WAN Port lt port gt is now in the FORWARDING state LAN Port lt port gt is now in the LEARNING state LAN Port lt port gt is now in the FORWARDING state DOCUMENTATION TITLES All references to SmartSwitch Remote Access Module documentation titles will use the same font as normal text but will be italicized For example all references to the User s Guide will appear as User s Guide 9WO006 and 9W007 13 SYSTEM OVERVIEW We include the following chapters in the System Overview segment of the User s Guide e The SmartSwitch Remote Access Module Provides the big picture view of a SmartSwitch Remote Access Module network We include an overview of unique system features interoperability security i
346. server on a Remote LAN network but the call does come up between the router and the remote bridge Action 1 Double check and resolve any configuration connection problems for the client or server to the bridge on the Remote LAN Basically eliminate the possibility of any LAN configuration problems which are unrelated to the Remote LAN interface 2 If you determine the problem is related to the Remote LAN verify the IPX Network Number for the remote bridge in the router s configuration under bridging properties Refer to page 93 for instructions on checking the IPX Network Number SmartSwitch Remote Access Module PROBLEM DIAGNOSIS IPX Routing IPX ROUTING OVER THE WAN CONNECTION Problem The remote NetWare server does not appear in the NetWare client s network neighborhood Action 1 Verify that the SmartSwitch Remote Access Module has SAP process enabled To do this a b If it is not already running start up SFVRA CFG mm sge From the toolbar select Functions then IPX Network then Systems or click on the icon Select the system s site from displayed list you should have already configured IPX segment information for this site Click on the Network Interface tab Select the appropriate interface Click on the Expert Options tab Check to see that the SAP Configuration value is set to Send If you made any changes to the configuration download the updated configuration files to
347. splayed refer to Bridge Initialization in the Problem Diagnosis chapter 9WO006 and 9W007 55 USER S GUIDE VERIFYING IP ROUTER IS INITIALIZED To verify that IP routing has initialized properly 1 View the system messages At the administration console type dr lt return gt 2 Look for the following IP message among the system messages IP IP router is initialized successfully 3 For each IP interface that has been configured the following interface initialization message should be displayed among the system messages IP Network initialized successfully on ddd ddd ddd ddd Note Other messages may also be displayed with the IP router initialization messages If you see these IP router initialization messages then the IP router is operational If these IP router initialization messages are NOT displayed refer to IP Routing Initialization in the Problem Diagnosis chapter VERIFYING A DEDICATED CONNECTION 56 To verify a dedicated connection to the SmartSwitch Remote Access Module the WAN lines that are connected to the system must be available for use and the routing option must be properly initialized To verify that you have a dedicated connection 1 View the system messages by entering the following console command dr lt return gt 2 Look for the following system message among the displayed messages Layer 1 sync not seen Slot lt slot gt Port lt port gt Ces lt communication endpoint suffix
348. ssage will be logged CHANNEL in use in HOST_CALL_REQUEST The system software sent a message to the RBS state machine that the state machine was unable to recognize or the information was incorrect If this message is displayed in the log messages contact your Distributor or Customer Support CHAP Authentication Failure of remote device lt System_ID gt lt error message gt On node or off node for example through the RADIUS Server CHAP authentication has failed The lt System_ID gt will contain the System ID configured in SFVRA CFG The lt error message gt will contain information that should aid in trouble shooting If the authentication failure is an on node failure the lt error message gt will contain one of the following strings Challenge Response failed hash calculation No Secret configured in Device Table Name not configured in Device Table Invalid information in authentication attempt If the authentication failure is an on node failure the lt error message gt will contain one of the following strings Challenge Response failed in hash calculation No Secret configured in Device Table Name not configured in Device Table If the authentication failure is an off node failure the remote Authentication Agent will generate the error message CHAP Authentication Failure remote device not responding The System has not received a challenge response from the peer The cycle is attempted the configured number of
349. stance 0 and the next hop 0 0 this indicates that there is no router between the port and the destination If the distance 0 and the next hop 0 0 this indicates that the static route is over an UnNumbered port zones valid For every route there is a set of associated zones When a device has learned the complete list of zones for that route the zones valid field will display TRUE atalk stats AppleTalk statistics are comprised of six subgroups of statistics The atalk stats command displays all six groups of the current system AppleTalk statistics Refer to AppleTalk Routing Statistics for a list of available AppleTalk statistics and their definitions Enter one of the following commands to display a subgroup of the AppleTalk statistics atalk stats ddp Displays the AppleTalk Data Delivery Protocol DDP statistics atalk stats echo Displays the AppleTalk Echo Protocol AEP statistics atalk stats rtmp Displays the AppleTalk Routing Table Maintenance Protocol RTMP statistics atalk stats zip Displays the AppleTalk Zone Information Protocol ZIP statistics atalk stats nbp Displays the AppleTalk Name Binding Protocol NBP statistics atalk stats atp Displays the AppleTalk Transaction Protocol ATP statistics SmartSwitch Remote Access Module SYSTEM COMMANDS Bridge Commands atalk zone This command will display AppleTalk zone information A sample output screen is shown below zone networ
350. start the system Report the problem if it continues File 12 Fn lt func name gt err Layer 2 Error lt err msg gt port lt port gt CES lt link Id gt A Layer 2 error was encountered on the indicated BRI link or port Your ISDN line data link may be going down If this error condition persists contact your Distributor or Customer Support Below are possible error messages and their corresponding definitions DISC revd The Network has sent a Layer 2 DISC Disconnect terminating the data link An attempt will be made to re establish the data link after a switchtype dependent delay DM revd The Network will not allow establishment of the data link at this time An attempt will be made to re establish the data link after a switchtype dependent delay MDL_ERR_RESP revd The Network has not responded to TEI requests no data link was established An attempt will be made to re establish the data link after a switchtype dependent delay rcvd MDL_REM_REOQO for TEI lt TEI value gt The network has removed the specified TEI terminating the data link An attempt will be made to re establish the data link after a switchtype dependent delay 9WO006 and 9W007 131 USER S GUIDE 132 File ME Fn _mdl_err err Layer 2 Error lt err code gt rcvd port lt port gt CES lt link Id gt A Layer 2 error was encountered on the indicated BRI link or port Your ISDN line data link may be going down If this error condition persists then
351. ster with the IP Address Pool Manager erc lt x gt This message indicates that a failure was encountered by the DHCP Proxy Client while it was being enabled It was unsuccessful in its attempt to register as a provider of DHCP addresses for the IP Address Pool Contact your Distributor or Customer Support 9WO006 and 9W007 123 USER S GUIDE 124 DHCP P Ignoring offers from DHCP server x x x x the server MUST be on a primary LAN interface or IP addresses will not be obtained In order for the DHCP proxy client to successfully obtain IP addresses for multiple interfaces the DHCP server must reside on a primary LAN interface If it does not this message is written to the Report Log and no IP addresses will be obtained from the server and placed into the IP Address Pool To correct use SFVRA CFG to change the DHCP server s interface from a secondary interface into a primary interface for that LAN port DHCP P Invalid DHCP Server LAN port encountered in configuration NIF entry not activated This message appears when the DHCP Proxy Client encounters an invalid configuration setting for an IP network interface s LAN port on which the DHCP server is to be reached This will result in no IP addresses being obtained for the network interface in question Contact your Distributor or Customer Support DHCP P Proxy Client enabled This message will appear whenever the DHCP Proxy Client has been successfully enabled This mess
352. stics e call statistics e throughput monitoring statistics The rest of the statistics are arranged in alphabetical order These statistics pertain to specific features The statistics you choose to display will depend on which system options you have enabled These statistics provide valuable information CONNECTIVITY STATISTICS You can access Network Connectivity statistics by issuing the ds console command ISDN_Re try Retry count for re establishing the data link after it fails ID_Re try Retry count for exchanging identification messages with a remote SmartSwitch Remote Access Module ID_Fail Failure count for exchanging identification messages with a remote SmartSwitch Remote Access Module SYSTEM STATISTICS Call Restriction Statistics WAN_Reset Reset count for the resetting of the WAN adapters CALL RESTRICTION STATISTICS The system keeps a tally of the following Call Restriction statistics These statistics can be compared to the limits you have configured These statistics can be displayed by issuing the cr stats or the ds command at the administration console call minutes day The total call minutes that have been logged for the day call minutes month The total call minutes that have been logged for the month calls day The total number of calls that have been made for the day calls month The total number of calls that have been made for the month CALL STATISTICS You can access these s
353. t available You must first ENABLE RADIUS user level authentication An attempt was made to configure the Terminal Server Security for RADIUS and RADIUS was not configured on the SmartSwitch Remote Access Module RBS Channel lt channel gt Backing off of channel GLARE detected An incoming and outgoing call occurred on the indicated channel at roughly the same time The system discontinued the outgoing call in order to allow the incoming call to be established SmartSwitch Remote Access Module SYSTEM MESSAGES System Message Summary RBS Encountered unknown source ID RBS_out_SM lt channel gt NO Dial Digits supplied RBS Received unknown primitive from CC RBS Received unknown primitive from L1 RBS Received unknown primitive from ME RBS Received unknown primitive from RBS The above Robbed Bit Signaling messages indicate that the system software sent a message to the RBS state machine that the state machine was unable to recognize or the information was incorrect If this message is displayed in the log messages contact your Distributor or Customer Support RBS LIF_AddTimer failure An event occurred that the RBS task interpreted as a call signaling event but layer 1 is not properly initialized Ensure that an ISDN line is not plugged into a RBS card RBS LIF_GetBuffer failure RBS Unable to send host CALL_CLEARED RBS Unable to send host CALL_CONNECTED RBS Unable to send host CALL_REQUEST_ACK RBS U
354. t each semipermanent device as well as the connection status initial data rate and current data rate for each semipermanent device The connection status will be one of the following CONNECTED The system is connected to the device at the initial data rate or greater OVERRIDDEN The disc device command was issued on this device The system will not attempt to call again untila call device command is issued or the system is rebooted NOT CALLABLE This device cannot be called Check phone number device type or existence of the device name in the database SmartSwitch Remote Access Module SYSTEM COMMANDS Viewing Operational Information REJECTED The remote device answered the system call but rejected negotiations The system stops calling attempts untila call device command is issued or the system is rebooted TRYING The system is attempting to call the device Some connections may be up but not at the initial data rate status Displays initialization current status and connection information as well as any errors that have been detected time Displays the current system time This can be useful when viewing system messages or statistics ver Displays the version number of the software that is currently running on the system II M etc In addition it displays all other custom information for this copy of the system software such as the platform the installed resources and the hardware resource revision inform
355. t exist Indicates that the receiving equipment has been requested to use a channel that is not activated on the interface for calls 83 53 a suspended call exists but this call identity does not Indicates that the network received a call resume request The call resume request contained a Call Identity information element which indicated that it is in use for a suspended call 84 54 call identity in use 85 55 no call suspended Indicates that the network received a call resume request when there was not a suspended call pending This may be a transient error that will be resolved by successive retries 86 56 call having the requested call identity has been cleared Indicates that the network received a call resume request The call resume request contained a Call Identity information element which once indicated a suspended call however that suspended call was cleared either by time out or by the remote device 88 58 incompatible destination Indicates that an attempt was made to connect to non ISDN equipment for example to an analog line 89 59 non existent abbreviated address entry 90 5A remote device initiated 1 TR6 91 5B invalid transit network specified Indicates that the ISDN exchange was asked to route the call through an intermediate network that is unrecognized 92 5C invalid facility parameter 93 5D mandatory information element is missing 95 5F invalid message unspecified Indicates
356. tSwitch Remote Access Module You can control access to the different file types Statistics concerning the file accesses are available This feature can be used to retrieve report and statistics files and to perform remote node configuration INSTALLATION AND CONFIGURATION TFTP is available to the user by default No installation or configuration steps are required 186 SmartSwitch Remote Access Module REMOTE MANAGEMENT TFTP The default file access for the GUEST user is read access to all files The default file access for the ADMIN user is read access to the report and statistics files and read and write access to all other files The default for the TFTP server is ADMIN file access rights The possible file types and possible accesses for each user are Users Report Files Statistics Files Config files Other Files GUEST RN RN RN N ADMIN RN RN RWN RWN where R for read only file access W for write file access N for no access rights for the corresponding file type Actual files included in the file type categories are as follows File category File types included in the category Report RPRT_LOG 1 10 Statistics STAT_LOG 1 10 Configuration NEI with the exception of CFGTOKEN NEI Other All other file types EXE COM TXT CFGTOKEN NE etc Note If you use TFTP to copy over configuration files to the SmartSwitch Remote
357. tSwitch Remote Access Module system software Instructions are included for the following software upgrade steps e setting up Telnet access e TFTPing system software upgrade e accessing Release Notes TELNET CONNECTION Through a remote device you can access the SmartSwitch Remote Access Module using Telnet To do this the device must have Telnet client software You will Telnet to the module s IP address Note the initial IP address for a new module is 192 186 254 254 but you should have configured a new IP address for the module during the initial access Note Do NOT place more than one SmartSwitch Remote Access Module on a LAN with the default IP address If more than one module has the same IP address unpredictable results will occur After you make a Telnet connection enter your login id and password Then you will be presented with a system prompt and you can enter commands at that time UPGRADING SOFTWARE Perform the steps below to upgrade the module s system software 1 Insert the 9W006 9W007 Remote Access Module CD ROM into the PC 2 Using the PC Telnet to the module 3 Once you have an administration session you have logged in to the module enter the special Manage Mode by typing the following command at the system prompt gt manage Note Once Manage Mode is entered the prompt changes from system name gt to system name MANAGE gt UPGRADING SYSTEM SOFTWARE Accessing the Release Notes
358. tact your distributor or Customer Support You most likely need to replace or upgrade the firmware on the Digital Modem DM card failed FLASH download bad xx SREC The Digital Modem card has failed the firmware update due to a corrupt file Contact your Distributor or Customer Support DM card in slot lt slot gt has bad FLASH The FLASH memory on the Digital Modem card has been identified as bad during an attempt to update or access it Contact your Distributor or Customer Support DM card in slot lt slot gt in unknown state The Digital Modem card is in an unrecognizable state Reseat the card in its ISA slot and or check the MVIP cabling If the problem persists contact your Distributor or Customer Support DM card in slot lt slot gt is not functional The system was unable to initialize the Digital Modem in the specified slot correctly Check all switch and or jumper settings on the board to ensure they match the values in SFVRA CKG If the board is configured properly and this message still appears contact your Distributor or Customer Support DM card in slot lt slot gt will receive new firmware Informational message stating that the system has detected that the current firmware of the specified modem is a lower revision level than what is supported in the currently installed software For 56K modem technology the system will attempt to update the card For modem technology other than 56K the upgrade command must be used t
359. tatistics by issuing the ds console command Initiated The number of switched calls initiated Completed The number of switched call attempts that were completed successfully Re tries The number of switched call retries NoResource The number of switched call requests that could not be completed because of a call resource shortage This could be a shortage on the requesting side or the receiving side THROUGHPUT MONITORING STATISTICS You can access these statistics by issuing the ds console command Overload The number of bandwidth overload conditions Underload The number of bandwidth underload conditions 9WO006 and 9W007 237 USER S GUIDE Idle The number of idle conditions that caused the last switched connection to be disconnected APPLETALK STATISTICS You may display AppleTalk protocol statistics subdivided into six subgroups and AppleTalk port statistics You can display all six subgroups of the AppleTalk protocol statistics by issuing the atalk stats command or you can display the individual subgroups by adding an extra variable to the atalk stats command You can display the AppleTalk port statistics by issuing the atalk port stats console command A definition of these statistics begin on page 242 APPLETALK PROTOCOL STATISTICS The six subgroups of AppleTalk protocol statistics are AppleTalk DDP Statistics AppleTalk AEP Statistics AppleTalk RTMP Statistics AppleTalk ZIP Statistics A
360. te any effective compression or decompression 9WO006 and 9W007 243 USER S GUIDE COMPRESSION RELATED STATISTICS cmp ratio The number of uncompressed bytes divided by the number of compressed bytes uncmp Kbytes The total number of uncompressed kilobytes received cmp Kbytes The total number of compressed kilobytes sent total cmp reset count The total number of compression resets peer and System sent resets peer sent resets The number of compression resets sent from peer devices system sent resets The number of decompression resets sent from the System dropped pkts The number of dropped packets that could not be queued DECOMPRESSION RELATED STATISTICS 244 dmp ratio The number of decompressed bytes divided by the number of compressed bytes dmp Kbytes The total number of decompressed kilobytes sent cmp Kbytes The total number of compressed kilobytes sent total dmp reset count The total number of decompressed resets peer and System sent resets peer sent resets The number of decompression resets sent from peer devices system sent resets The number of decompression resets sent from the System dropped pkts The number of dropped packets that could not be queued feces errors The number of frame checksum errors SmartSwitch Remote Access Module SYSTEM STATISTICS Digital Modem Statistics DIGITAL MODEM STATISTICS If you are using a Digital Modem you can access the fol
361. ted The system will automatically reset and attempt a reboot in an effort to correct the problem If the system continues to fail make note of the displayed messages and contact your Distributor or Customer Support A software update is likely needed FAILED TO INSTALL XMODEM FILESET INTO FLASH MEMORY While writing a file into the Flash File System an error was detected The system will automatically reset and attempt a reboot in an effort to correct the problem If the system continues to fail make note of the displayed messages and contact your Distributor or Customer Support A software update is likely needed Failed to obtain Terminal info in smgr_proc_terminal_auth_sess 0 A session control block was not found for this authentication session Contact your Distributor or Customer Support Failed to start a Terminal Auth session Device User level Security not enabled A terminal mode connection was received and Device User level security was not enabled Verify correct security settings and default async protocol settings FAILED XMODEM INITIALIZATION The UART controlling the Console Information Port CIP could not be initialized The system will automatically reset and attempt a reboot in an effort to correct the problem If the system continues to fail make note of the displayed messages and contact your Distributor or Customer Support A software update is likely needed SmartSwitch Remote Access Module SYSTEM MESSAGES Sys
362. tem Message Summary FAILED XMODEM SESSION The X Modem session did not successfully terminate Likely causes include exhausting timeout limits and noisy lines The system will automatically reset and attempt a reboot in an effort to correct the problem If the system continues to fail make note of the displayed messages and contact your Distributor or Customer Support A software update is likely needed Failure during read of file lt file name gt for WAN card in slot lt slot gt If seen repeatedly the above message indicates a problem with your hard drive Contact your Distributor or Customer Support Failure during read of file s The WAN card initialization subsystem encountered an error reading the file indicated Check for proper software installation Failure during Static RAM test on adapter x The WAN card bootstrap program encountered an error during the Static RAM test This indicates that the adapter card may be faulty Contact your Distributor or Customer Support Failure on closure of file lt file name gt Failure on file closure lt file name gt Failure on write of file lt file name gt Failure opening file lt file name gt If seen repeatedly the above messages indicate a problem with your hard drive Contact your Distributor or Customer Support Failure to allocate enough memory for XILINX load file The WAN card initialization subsystem failed to allocate a buffer for use in downloading files Re
363. tem encountered an error while attempting to program the hardware on the indicated adapter Restart the system and review the configuration for the adapter If the problem persists the indicated adapter card may be faulty contact your Distributor or Customer Support Error reading file lt file name gt section lt section name gt If seen repeatedly the above message indicates a problem with your file system Contact your Distributor or Customer Support Error reading file system ethernet2 bin section lt file type gt The specified section of the LAN adapter executable file could not be read Check for proper software installation Error reading platform type couldn t open file C SYSTEM PLATFORM NEI Error reading platform type error reading C SYSTEM PLATFORM NEI Error reading platform type there is no plat name field Error reading platform type there was no in the string Error reading platform type type value is too large Error reading platform type type was not converted to an int There is a problem with the platform nei file Reinstall the system Installation Upgrade diskettes or CD ROM Error reading sdconf rec file An error occurred during parsing of the ACE configuration file The file was found but did not have the expected format Either repeat the download of the file from the ACE server or reenter the ACE database location configuration using SFVRA CFG 9WO006 and 9W007 129 USER S GUIDE
364. tem maintenance information includes information regarding remote management a chapter on both the system commands and the system statistics and routine maintenance procedures APPENDICES The User s Guide provides the following appendices GETTING ASSISTANCE This appendix provides information for getting assistance if you run into problems when installing your system A FAX form is included You can print this form fill out the information requested and FAX it to Cabletron Systems using the provided FAX number ADMINISTRATION CONSOLE COMMANDS Provides a tabular listing of the system administration console commands and their uses CAUSE CODES Provides a tabular listing of Q 931 Cause Codes and their meanings These cause codes may appear in call trace messages DOCUMENTATION SET This guide the User s Guide provides information to install and configure your system It also provides information you may need to refer to keep your system running efficiently after it is up and running For example it provides a listing of system messages Each message listing provides a definition of what the message means and where appropriate corrective action you can take Many other subjects are covered including routine maintenance hardware information system verification and problem diagnosis USING THIS GUIDE Guide Conventions This guide is one integral part of the entire documentation set Please refer to the documents described
365. that an invalid message was received and that no standard cause applies D channel error If this error is returned systematically report the occurrence to your authorized service provider 96 60 mandatory information element is missing Indicates that the receiving equipment received a message that did not include one of the mandatory information elements D channel error If this error is returned systematically report the occurrence to your authorized service provider 9WO006 and 9W007 277 USER S GUIDE Dec Value Hex Value Q 931 Cause 97 61 message type non existent or not implemented Indicates that the receiving equipment received a message that was not recognized either because the message type was invalid or because the message type was valid but not supported This is either a problem with the remote configuration or a problem with the local D channel 98 62 message not compatible with call state or message type non existent or not implemented or wrong message Indicates that an invalid message was received and that no standard cause applies D channel error If this error is returned systematically report the occurrence to your authorized service provider 99 63 information element nonexistent or not implement Indicates that an invalid message was received by the remote equipment that contained information elements which were not recognized D channel error
366. that the quality of service provided by the specified channel was insufficient to accept the connection 7 7 call awarded and being delivered in an established channel Indicates that the device has been awarded an incoming call and that the call is being connected to a channel that has already been established for similar calls 8 8 prefix 0 dialed but not allowed 9 9 prefix 1 dialed but not allowed 10 A prefix 1 dialed but not required 11 B more digits received than allowed call is proceeding 16 10 normal call clearing or normal disconnect Reports the normal clearing of a call No action required 17 11 device busy Indicates that the called system has acknowledged the connection request but is unable to accept the call because the B channels are currently in use 18 12 no device responding Indicates that the connection could not be completed because the destination failed to respond to the call USER S GUIDE Dec Value Hex Value Q 931 Cause 19 13 no answer from device device alerted Indicates that the destination has responded to the connection request but has failed to complete the connection within the prescribed time Problem at remote end 21 15 call rejected Indicates that the destination was capable of accepting the call was neither busy nor incompatible but rejected the call for some reason 22 16 number changed Indicates that the I
367. the PRI layer 1 framing format Recv Negative Slips The Number of PRI frames lost due to timing problems in the negative direction Global Parity Errors The number of parity errors seen across all transmit and receive channels Recv Positive Slips The number of PRI frames lost due to timing problems in the positive direction Recv Parity Errors The number of receive parity errors Xmit Slips The number of times an error has occurred in the host clock system If the wander of the transmit route clock is too great data transmission errors will occur Xmit Parity Errors The number of transmit parity errors 9WO006 and 9W007 261 USER S GUIDE LAYER 1 GENERAL STATISTICS Note Layer 1 general statistics apply to the indicated slot Interrupts The number of hardware interrupts received from the layer 1 hardware device Forced Resynchs The number of times layer 1 has attempted to manually synchronize to the incoming signal Unknown Events If this counter is ever non zero call Customer Support Personnel Unused Events If this counter is ever non zero call Customer Support Personnel Unknown Mail If this counter is ever non zero call Customer Support Personnel rong State If this counter is ever non zero call Customer Support Personnel WAN STATISTICS 262 You can access WAN statistics by issuing the wan stats console command data link up A counter that is incremented every time a
368. the effected site For more detailed instructions refer to the following sections in the SFVRA Configuration Manager User s Guide For network interfaces refer to Configuring IPX Network System Interfaces in the Configuring IPX Network Information chapter For downloading configuration files refer to Downloading Configuration Updates in the Exporting Configuration Files chapter TRIGGERED RIP SAP START UP Problem The SmartSwitch Remote Access Module does not display a triggered RIP SAP starting message for a WAN peer Action Verify that the WAN peer is properly configured Be sure that the device WAN peer has IPX routing enabled and triggered RIP SAP active selected as routing protocol TRIGGERED RIP SAP OPERATION Problem Routes or Services are not propagated between peers Changes are not propagated between peers 9WO006 and 9W007 95 USER S GUIDE Action 1 Verify triggered RIP SAP has successfully started for peers Issue the dr console command and look for the starting message in the log 2 Generate a triggered RIP SAP update request to the devices in question Issue the following console command for each device ipx trigregq lt device gt 3 Verify that the statistics are incremented properly Issue the following console commands ipx trigrip stats ipx trigsap stats 4 Ifroutes services are not propagated on either side contact Customer Support APPLETALK ROUTING This section prov
369. the need for separate analog telco connections MODULE LEDS The 9W006 and 9W007 has LEDs for the following functions SMB power and Ethernet activity Refer to the illustration of the 9W0006 400 for LED locations We describe these LEDs in the following sections 28 SmartSwitch Remote Access Module HARDWARE OVERVIEW SmartSwitch Remote Access Module Hardware SMB LED The SMB LED is an indicator for the System Management Buses SMB 1 This is a 1Mbps management bus located within the SmartSwitch 9000 It is utilized by all diagnostic controllers in the system These include connectivity modules power supply modules and the environmental module The SMB 1 transports inter chassis information between system components such as power and environmental information as well as diagnostic messages Periodic loop back tests are performed by all modules that share this bus which includes the SmartSwitch Remote Access Modules to ensure the validity of SMB 1 The functions of the SMB LED are listed in the following table LED Color Description green fully operational red normal power up reset off module powered off POWER LED The power LED provides information regarding the module power status The functions of the power LED are listed in the following table LED Color Description green powered on off module powered off ETHERNET 1 amp 2 Activity LEDS The Ethernet 1 and 2 LEDs illu
370. ther systems RIP INTERFACE STATISTICS 254 The following set of RIP interface statistics are displayed for each configured RIP interface IfStatAddress The IP address of this system on the indicated RIP interface For unnumbered interfaces the value 0 0 0 N where the last signification 24 bits N is the index for the IP interface in network byte order TfStatRcvBadPackets The number of RIP response packets received by the RIP process which were subsequently discarded for any reason Example reasons include a version 0 packet or an unknown command type IfStatRcvBadRoutes The number of routes in valid RIP packets which were ignored for any reason Example reasons include an unknown address family or an invalid metric TfStatRcvRequests The number of RIP messages with request command code received on this interface IfStatRcvResponses The number of RIP messages with response command code received on this interface TfStatSentRequests The number of RIP messages with request command code sent on this interface TfStatSentResponses The number of RIP messages with response command code sent on this interface TfStatSentUpdates The number of triggered RIP updates actually sent on this interface This explicitly does NOT include full updates sent containing new information SmartSwitch Remote Access Module SYSTEM STATISTICS SNMP Statistics SNMP STATISTICS If the SNMP Agent is
371. tication server s database AUTH Security data buffer allocated successfully The Authentication agent was able to allocate and initialize all memory required to perform authentication requests AUTH Security data buffer allocation failed The Authentication agent was not able to allocate and initialize all memory required to perform authentication requests No authentication request will be attempted Contact your Distributor or Customer Support AUTH TACACS LOGIN rejected user lt user name gt The remote Authentication server rejected the named user This indicates that one of the following has occurred 1 The lt user name gt is not in the remote Authentication server s database 2 The lt user name gt is entered incorrectly in the remote Authentication server s database AUTH TACACS No server configured for designated database location TACACS is configured as a database location for security authentication Either no TACACS server has been configured or an error occurred when parsing the TACACS server configuration AUTH Warning code 0001 Timeout The configured authentication server s did not respond to requests for user authentication Either the authentication server is not up and running or it cannot access the IP address AUTH Warning code 0002 Missing required attribute from server The response message from the authentication server did not provide all required attributes for user authentication The att
372. ting ZIP initialization error AppleTalk disabled AppleTalk is disabled because there is an initialization problem with the Zone Information Protocol ZIP Contact your distributor or Customer Support AppleTalk successfully initialized on LAN port lt port number gt with address lt AppleTalk address gt This message is posted when the specified AppleTalk LAN port has initialized successfully AppleTalk successfully initialized on WAN port with address lt AppleTalk address gt This message is posted when the specified AppleTalk WAN port has initialized successfully Attempting to Autobaud Press lt CR gt Many Times Quickly The user has requested that the RS 232 port undergo an autobaud procedure or the RS232 port has not been properly Autobauded Attempting to load lt FileName gt for Upgrade A Reliable Remote Upgrade has taken place The specified file is now being loaded into memory for verification and subsequent installation into the Flash File System Attempt to reinitialize DM card in slot lt slot gt The system is attempting to initialize the Digital Modem card again after a failed attempt Check the subsequent log messages for the status of the card Attempt to initialize unconfigured DM card in slot lt slot gt The system is attempting to initialize a Digital Modem card with no success This is likely a configuration problem Check SFVRA CFG setup to ensure that it correctly matches existing hardware SmartSw
373. tion No Bridge Address given by caller A normal Bridge Security negotiation packet was received but did not contain a bridge address Check configuration If problem persists contact your Distributor or Customer Support Security Rejection No Password given by caller A properly formed Bridge Security negotiation packet was received and the bridge is registered in the system but a password is required and none was provided by the calling bridge Check configuration If problem persists contact your Distributor or Customer Support Security Rejection No Protocol List supplied A Combinet has attempted to connect to the system without the required Protocol List information Check configuration and then reboot the Combinet If problem persists contact your Distributor or Customer Support Security Rejection Timeout on Startup Complete After a normal Bridge Security negotiation packet is received and the System sends a response message there is a five second time limit in which a Startup Complete message must be received The above security rejection message is seen if the Startup Complete message is not received before the timer expires Check to see if the response message was received by the calling bridge Security Rejection Unknown Calling Bridge lt bridge address gt A properly formed Bridge Security negotiation packet was received but the bridge address is not registered in the system SemiPermanent Local authentic
374. tion Updates in the Exporting Configuration Files chapter Verify that the device to which the connection is being established has compression enabled If the device is another SmartSwitch Remote Access Module refer to the previous step for instructions Use the trace console command to examine the CCP frames exchanged with the device This is typically accomplished by issuing the trace ppp on command erasing the log contents establishing the call and then examining the log again by issuing the dr console command to view the frame trace The following traces illustrate some common PPP startup scenarios when compression is enabled Only the CCP frames are excerpted for clarity e Successful Negotiation As a reference the following trace illustrates a successful negotiation of CCP using the Stac 9WO006 and 9WO007 107 USER S GUIDE 108 compression protocol The key feature of this sequence is that each side receives a CONFIG ACK to its respective CONFIG REQ I 15 35 09 98 80FD Conn 001 OUT PPP CCP CFG REQ Id 0xB4 Len 9 I 15 35 09 98 9999 Alg 0x11 STAC LZS Len 5 IT 15 35 09 98 9999 Hist Count 0 Chk Mode 0x03 SEQ I 15 35 09 98 80FD Conn 00 N PPP CCP CFG REQ Id 0x7B Len 9 I 15 35 09 98 9999 Alg Ox STAC LZS Len 5 I 15 35 09 98 9999 Hist Count 0 Chk Mode
375. tion is up Use the mc console command to display the Connection Monitor display Check for the connection If the connection is up continue with the next step If the connection is not up refer to the section titled Remote Device Connectivity 2 Verify that the WAN interface is properly initialized Use SFVRA CFG to check for the proper WAN interface refer to page 77 for instructions If it exists continue with the next step If the proper WAN interface does not exist make corrections to the system configuration using SFVRA CFG 3 Check that the IP address configured for the IP Host device matches the address configured on the IP Host device Make corrections to the SmartSwitch Remote Access Module s configuration using SFVRA CFG or to the IP Host s configuration as required To do this a If itis not already running start up SFVRA CFG ror b From the toolbar select Functions then IP Network then Systems or click on the icon SmartSwitch Remote Access Module PROBLEM DIAGNOSIS IP Routing Over Interface Connections c Select the IP Host s site from displayed list you should have already configured IP subnet and network interface information for this site d Click on the Network Interfaces tab e On the resulting screen check the IP Host s IP address Compare it to the address configured on the IP host for the IP host If these are not the same make corrections where necessary f Ifyou mad
376. tion or an Ethernet frame larger than the maximum legal length has been received This message is usually displayed if there is a malfunctioning transceiver or a malfunctioning Ethernet device on the LAN This message is not displayed for every error condition It appears after 24 hours since the last message was displayed This message provides the LAN port in question and the number of times lt n gt the jabber condition has been detected LAN Port lt port gt detected open LAN media The system detected a problem with the physical LAN on the indicated port The LAN is not properly terminated or the LAN is not fully connected to the system Check for proper LAN installation LAN Port lt port gt detected shorted LAN media The system detected a problem with the physical LAN on the indicated port The LAN is not properly terminated or the LAN is not fully connected to the system Check for proper LAN installation LAN Port lt port gt is now in the Forwarding state The bridge LAN port indicated has entered the forwarding state and is now ready for data transfer LAN Port lt port gt is now in the Learning state The bridge LAN port indicated has entered the specified state LAN Port is now in the Listening state The bridge LAN port is entering the specified state LAN Port lt port gt is now in the lt new state gt state The bridge LAN port indicated is entering the specified new state LAN Xmit Error LAN connection f
377. to dynamically determine incoming call usage Call Released This message refers to an incoming analog call which is going through the digital modem The digital modem has transferred the call to the AUD to determine type of call The AUD did not recognize any PPP LCP frames to transfer to the PPP stack nor did it recognize the four carriage returns it requires within 5 seconds of connection for remote analog console access SmartSwitch Remote Access Module SYSTEM MESSAGES System Message Summary If you are attempting remote analog console access be sure to press the carriage return four times within 5 seconds of making the connection Unable to get Digital Modem resource to place call A Digital Modem dial out call was attempted and the system was unable to open a resource to place the call Using the modem status command check to ensure that there are usable modems available If there are and the problem persists contact your Distributor or Customer Support Unable to Identify a remote device A device that was not identified by any active security measures for example PAP or CHAP was rejected Unable to Identify a remote device lt calling line id A device that was not identified by any active security measures for example PAP or CHAP was rejected and is identified by its Calling Line Id Unable to Identify a remote device no CLID A device that was not identified by any active security measures for example PAP or CHA
378. to toggle the time increment to be in either Sec seconds mSec milliseconds or tSec deciseconds When the packet marking option is used all packet times will be displayed relative to that marked packet To mark a packet use the arrow keys to move the cursor to the selected packet number then press m The time for that packet will be set to 0 All packets received before that packet will have negative time values All packets received after that marked packet will have progressively higher positive time values SNMP COMMANDS When the SNMP Agent is enabled on the SmartSwitch Remote Access Module the following command is available snmp stats Displays the current SNMP related statistics Refer to SNMP Statistics for a list of available statistics and their definitions SPANNING TREE COMMANDS Spanning Tree protocol is supported only on the two port Ethernet 2 adapter card The Ethernet 1 adapter card does not support Spanning Tree protocol but does have access to the BRIDGE AGE TIME Spanning Tree Information When Spanning Tree protocol is enabled on the SmartSwitch Remote Access Module the following commands are available br stpport lt port gt Displays Spanning Tree port information for the specified port number either 1 or 2 br stpbrdg Displays Spanning Tree bridge information 9W006 and 9W007 225 USER S GUIDE SPANNING TREE PORT INFORMATION When Spanning Tree protocol is enabled
379. ully This message is posted when the system IP Router feature has initialized successfully IP Network initialized successfully on ddd ddd ddd ddd This message is posted when the numbered interface is successfully initialized on the indicated IP address IP Network Interface on LAN port lt port gt already exists There is another network interface that is configured for the LAN port indicated and it was already initialized successfully This means that there are multiple network interfaces configured for the same LAN port You should correct the system configuration IP Network Interface on LAN port lt port gt not initialized The network interface for the LAN port indicated was not initialized because there is no Ethernet resource configured or the Ethernet resource that is configured does not have the corresponding port You should correct the system configuration IP Route lt IP address 1 gt not added invalid next hop lt IP address 2 gt The static route entry indicated by the lt IP address 1 gt was not added in the routing table because the next hop indicated by the lt IP address 2 gt is not located on any network directly connected to the configured network interface IPSec Duplicate SA Final Dest Addr nn nn nn nn SPI nn nn nn nn A Security Association with the same SPI and Final Destination Address already exists If there is no SPI parameter listed the Security Association table has been filled IP
380. umentation Set 12 Guide Conventions 13 SYSTEM OVERVIEW 14 The SmartSwitch Remote Access Module 15 The SmartSwitch Remote Access Module Network 15 9W006 and 9W007 Functionality 16 Telco Interfaces 16 Digital Modem 17 Management 17 Additional Software 18 Unique System Features 18 Interoperability Overview 20 Interoperability Protocols 20 Interoperability Devices 21 Security Overview 21 Network Interface Overview 22 System Components 23 Remote ISDN Devices 23 Switches Supported 24 Hardware Overview 25 SmartSwitch Remote Access Module Hardware 25 Available Hardware Configurations 25 Module Specifications 28 Module Interfaces 28 Module LEDs 28 SMB LED 29 Power LED 29 Ethernet 1 amp 2 Activity LEDs 29 Module Ports and Connectors 30 SmartSwitch 9000 Chassis Support 30 System Management Bus SMB 1 31 Software Overview 32 Overview 32 System software 32 System Files 32 Configuration Files 32 Operational Files 33 9WO006 and 9W007 5 USER S GUIDE Configuration Overview 35 Overview 35 SFVRA Configuration Manager 36 Starting the SFVRA CFG Application 36 CFGEDIT 37 Executing CFGEDIT 37 Saving CFGEDIT Changes 37 Dynamic Management 38 Executing Dynamic Management 38 Utility Dynamic Management Commands 38 Saving Dynamic Management Changes 39 SYSTEM INSTALLATION 40 Ordering PRI ISDN Service US Only 41 Hardware Installation 43 Overview 43 Installing the SmartSwitch Remote Access Module 43 Unpacking t
381. unication endpoint suffix gt Rate lt data rate gt The system has received an incoming call from the network The system will respond with a connect or a disconnect message The Call Id and Ces values are included for your Distributor or Cabletron Customer Support The remaining parameters are used to report line details In INFORMATION Call Id lt call Id gt Slot lt slot gt Port lt port gt Chans lt bearer channel map gt CauseLoc lt cause location gt Cause lt cause value gt Signal lt signal value gt ProgLoc lt progress location gt Prog lt progress value gt Ces lt communication endpoint suffix gt ConnId lt connect Id gt The system has received a call progress message from the network This is usually received in response to sending a call request The lt parameters gt are included for your Distributor or Cabletron Customer Support Refer to the Cause Codes Table for more information In init data link lt slot port ces gt The WAN card in slot lt slot gt attempted to initialize the data link for port lt port gt with Communication Endpoint Suffix lt ces gt In PROCEEDING Call Id lt call Id gt Slot lt slot gt Port lt port gt Chans lt bearer channel map gt Ces lt communication endpoint suffix gt ConnId lt connect Id gt The system has received a call proceeding message from the network This is usually received in response to sending a call request The Call Id and Ces values are included for
382. ur ISDN PRI or F1 lines either unchannelized or channelized supporting up to 120 connections e 9W007 220 This model provides an interface for two PRI or E1 channelized and two digital modems 30 port supporting up to 60 digital or analog connections The following graphic illustrates the 9W006 400 module Note that the 9W007 400 has identical physical features connectors ports etc The remaining modules have the same physical features with the exception of the configuration of the WAN interface ports The 9W006 200 and the 9W007 200 have two PRI interfaces as does the 9W006 220 and 9W007 220 their modem interfaces are internal 26 SmartSwitch Remote Access Module HARDWARE OVERVIEW SmartSwitch Remote Access Module Hardware Power LED SMB LED lt Ejector Tabs External Floppy Drive Connector RS232 Console Connector Ethernet 1 amp 2 Activity LEDs Keyboard Connector VGA Video Ports lt Parallel Port PRI Ports Ejector Tab _ _ The 9W006 400 9WO006 and 9W007 27 USER S GUIDE MODULE SPECIFICATIONS Physical Characteristics Height 45 72 cm 18 in Width 13 97 cm 5 5 in Depth 44 45 cm 17 5 in Weight 10 35 kg maximum 23 1b Environmental Characteristics Operating Temp 5 to 40 C 41 to 104 F Operating Humidity 20 to 95 non condensing Regulatory Compliance Meets or exceeds the following Safety UL 1950 CSA C2
383. vice busy 1TR6 61 3E call rejected 1TR6 63 3F service or option not available unspecified Indicates that the network or remote equipment was unable to provide the requested service option for an unspecified reason This may be a subscription problem 65 41 bearer service or capability not implemented Indicates that the network is not capable of providing the bearer capability requested by the device 66 42 channel type not implemented Indicates that the network or the destination equipment does not support the requested channel type 67 43 transit network selection not implemented 68 44 message not implemented 69 45 requested facility not implemented Indicates that the remote equipment does not support the requested supplementary service 70 46 only restricted digital information bearer capability is available Indicates that the network is unable to provide unrestricted digital information bearer capability 79 4F service or option not implemented unspecified Indicates that the network or remote equipment was unable to provide the requested service option for an unspecified reason This may be a subscription problem 276 SmartSwitch Remote Access Module CAUSE CODES TABLE Dec Value Hex Value Q 931 Cause 81 51 invalid call reference value Indicates that the remote equipment has received a call with a call reference that is not currently in use by the device network interface 82 52 identified channel does no
384. view the trace PPP information by issuing the dr command 9WO006 and 9W007 233 USER S GUIDE UDP COMMANDS UDP User Datagram Protocol provides a datagram mode of communication for delivery of packets to a remote or on node device When the system s IP operating mode is enabled the following UDP commands are available udp conns Displays the current UDP connection status udp stats Displays the current system UDP statistics Refer to UDP Statistics for a list of available statistics and their definitions WAN COMMANDS The following commands are used to display current system WAN diagnostic information wan lip This group of commands provide primary rate interface layer 1 information wan 11p is the prefix for all commands in this group The syntax and definition for each wan l1p command follows Note that for each command you must include the slot number of the PRI adapter wan llp alarm display lt slot gt Displays any alarms currently being received by the primary rate layer 1 Because many incoming alarms are qualified for several seconds before being declared this display may indicate an alarm when layer 1 has not been declared down The following table provides the possible alarms and their meanings Alarm Type Alarm Meaning Loss of Signal Red An all zero signal or complete lack of signal Loss of Frame Red A signal which does not match the configured framing mode for example ESF
385. was not NETASCII nor OCTET No file transfer will be attempted TFTP Local error 17 Unable to locate file directory lt filename gt The file system was unable to locate the file requested No file transfer will be attempted TFTP Local error 18 Unable to open file lt filename gt Either the file does not exist or the device Client or Server does not currently have access to this file No file transfer will be attempted TFTP Local error 19 Disk full lt filename gt The local disk became full during the TFTP file transfer There may be a problem with the specified file try replacing it If this message appears consistently contact your Distributor or Customer Support TFTP Local error 20 Error while writing file lt filename gt An error occurred while writing to a file The file may be corrupted and must be replaced 9WO006 and 9W007 159 USER S GUIDE 160 TFTP Local warning 21 All sessions in use All of the allowed TFTP sessions are currently in use No file transfer will be attempted TFTP client console message only not logged on System TFTP Local warning 26 TFTP Session Killed The TFTP session was terminated by the network administrator via issuing the TFTP kill lt session Id gt console command Note For the following TFTP Remote error messages the Remote Host TFTP Servers Client will map error messages within the types shown below The text portion of each message may vary with each Host
386. which has not been defined on this node Verify the encryption parameters on both nodes Adjust if necessary so that both nodes reflect the same SPI Unmatched Login Task This represents an internal system error Contact your Distributor or Customer Support Unsupported Combinet protocol received lt protocol Id gt An unsupported Combinet protocol attempted to connect to the system Contact your Distributor You may need to upgrade software to support this Unsupported Combinet protocol version received lt version Id gt Device lt device name gt An unsupported Combinet version attempted to connect to the system Contact your Distributor You may need to upgrade software to support this Updating SmartSwitch Remote Access Module from lt FileName gt The specified file received during a Reliable Remote Upgrade was successfully loaded into memory and will now be verified before installation into the Flash File System User Level Authentication flag is enabled for Terminal User xxx Setting flag to disabled The device definition for xxx should have User Level Authentication disabled These two messages are displayed together In device entries for terminal server connections user level authentication should not be enabled In the event the SmartSwitch Remote Access Module finds an enabled condition it will disable the pertinent flag for the duration of the call only To avoid this situation permanently disable the user
387. will appear in the log to indicate this Use the call device lt device name gt command instead disc device lt device name gt Disconnects all calls to the specified device Note that the device name is case sensitive 212 SmartSwitch Remote Access Module SYSTEM COMMANDS Call Restriction Commands In response to the disc device command one of the following responses will be displayed Disconnecting lt device name gt Indicates that the disconnect process has been initiated for the indicated device No active connection to lt device name gt Indicates that the device that you are attempting to disconnect has no active connection The mc or the cs command can be used to view the active connections lt device name gt could not be found in the Device Tabl Indicates that the device name could not be found in the table of configured device names More than one match for lt device name gt found in the Device Table Displayed if you enter just part of a device name and that part could specify more than one device name You will be prompted to enter the device name again in a more specific manner For example if call device Sch is entered and there is a device configured with the name Schultz and a device configured with the name Schmidt this message would be displayed You would then need to enter at least call device Schu to successfully initiate a call to the device Schultz R nter the name or lt RET gt to c
388. witch Remote Access Module has incorporated the functionality of the RADIAC GATEWAY within the SmartSwitch Remote Access Module itself When the configuration file parser encounters a system configured for using the RADIAC feature it switches the configuration to now use User Level Security utilizing a TACACS off node authentication server Since the older SmartSwitch Remote Access Module knew nothing about the location of the TACACS server the TACACS server configuration must be completed before the SmartSwitch Remote Access Module will allow network access through a WAN connection Timeout detected on connection establishment The system initiated a connection with a remote site but a time out occurred while waiting for a connection response from the network Verify that the remote site is active and that the network is operational Timeout detected on receiving caller s number The incoming call security feature is enabled and the caller s number was not received so the call was disconnected Contact your phone company and verify that your switch supports passing along the calling number information element This is sometimes referred to as ICLID for InComing Line Identification Timeout on SPID Exchange Slot lt slot gt Port lt port gt Ces lt communication endpoint suffix gt SPID exchange was not completed in time i e switch never responded to the SPID Check switch configuration to make sure the correct SPID value has been
389. within 10 seconds of entering the restart command the command will not be executed SETTING THE DATE AND TIME The following commands are used to set the date and the time on the system date lt month day year gt Changes the date on the system as specified The lt month gt can be specified as a numeral from 1 to 12 spelled out in full January or abbreviated to 3 letters JAN The lt day gt can be any legal date within the month specified For example 1 through 31 would be legal dates for January The year may be specified in its entirety 1995 or by its last two digits 95 Commas dashes and white space are all acceptable separators time hours minutes lt seconds gt lt AM PM gt Changes the time on the system as specified The hours can be from 0 23 in military time or from 1 12 in civilian time with an optional AM PM indicator The seconds parameter is also optional If P is included indicating PM 12 is added to the hour White space is unimportant Note that if the time command is issued without any parameters the system will report the current time Parameters following the time command are interpreted as an attempt to make a change 9WO006 and 9W007 203 USER S GUIDE TERMINATING ADMINISTRATION SESSIONS The following commands are used to display and to terminate active administration sessions session This command will display the current active administration sessions The
390. work or the host T P Type Protocol Type The destination type is R for a remote network or host and L for a locally connected network or host Protocol The mechanism used to determine the route L is for local I is icmp and R is for RIP TTL Time to Live for this route entry in seconds This entry will expire after the specified number of seconds A value of 999 implies that the entry will not expire IF The interface Id Age The age of the route in seconds route lt IP address gt Displays the routing information for the indicated device The meaning of each displayed field for a route entry is included in the above ip route command explanation SmartSwitch Remote Access Module SYSTEM COMMANDS IPX Routing Commands ip stats Displays the current IP related statistics Refer to IP Statistics for a list of available statistics and their definitions IPX ROUTING COMMANDS IPX routing must be enabled before these commands can be used The following commands are used to display IPX routing information ipx ipxwan clear Clears IPXWAN statistics ipx ipxwan stats device Displays system level IPXWAN statistics when device name not specified IPXWAN Statistics Timer Response Information Response Thruput Response Delay Response NACK Received Timer Request Information Request Thruput Request Delay Request NACK Sent Bad Packets iow od odo Dis
391. y IP RIP input processing on a LAN interface It uses IP addresses specified to the example Substitute the IP addresses of your network when you perform the verification steps It also uses the net stat command The netstat command displays the IP routing table of the system Substitute the equivalent command on your IP router LAN 131 1 0 0 Router 1 131 1 1 16 128 1 1 16 128 1 1 1 uac BN ctm ME menm G i MMAC Plus with Y SmartSWITCH Remote Access Module 64 SmartSwitch Remote Access Module SYSTEM VERIFICATION Verifying IP RIP To verify the operation of IP RIP input processing on a LAN interface 1 Determine if the SmartSwitch Remote Access Module has learned the route to 131 1 0 0 from Router 1 On the administration console type ip route lt return gt If the following route entry is displayed among other route entries the IP RIP input processing is operational The P Protocol field should have R which indicates that the entry was learned via RIP Destination Subnet Mask Next Hop Mtr T P TTL IF AGE 131 1 04 0 259525500 128 1 1 16 I R R 999 n nnn 2 If the route is NOT displayed refer to IP RIP Input Processing on a LAN Interface in the Problem Diagnosis chapter VERIFYING IP RIP OUTPUT PROCESSING ON A WAN INTERFACE To verify that IP RIP Output Processing routes advertisement is properly operational on a WAN interface the IP RIP processing must be successfully initial
392. y that the closed device group facility is enabled by both DTE s and the service provider X25 facilities warning reverse charging info not available The service provider does provide reverse charging information No action required X25 facilities error facility not available A facility was requested which is not enabled Verify that the specific facility is enabled by both DTE s and the service provider X25 facilities error packet length negotiation not allowed The DTE packet length does not match the packet length available at either the DCE or the remote DTE and packet length negotiation is not enabled You should enable packet length negotiation at both DTE s If this is not possible or does not work select the same packet length at both DTE s X25 facilities error window size negotiation not available The DTE window size does not match the window size available at either the DCE or the remote DTE and window size negotiation is not enabled You should enable window size negotiation at both DTE s If this is not possible or does not work select the same window size at both DTE s X25 facilities error RPOA not available Recognized Private Operating Agency selection is not available The System does not support this feature SmartSwitch Remote Access Module SYSTEM MESSAGES System Message Summary X25 facilities warning transit delay not available The service provider does provide transit delay information
393. yes press lt return gt 9WO006 and 9WO007 191 USER S GUIDE 4 Choose Return to Application from the Carbon Copy command menu Press Press lt F10 gt Performing a File Transfer Using CARBON COPY 192 After a successful Carbon Copy logon the lower right hand corner may contain the Carbon Copy menu If the menu is not present display it by pressing the lt ALT gt and lt RIGHT SHIFT gt keys simultaneously F1 Terminate Link F2 Switch Voice to Data Mode F3 Capture Screen Session F4 Review Replay Captured Image F5 File Transfer Program F6 Printer LOG DOS Control F7 Terminal Emulation F8 Data Link Maintenance F10 Return to Application To initiate the File Transfer Program press the function key lt F5 gt The file transfer facility will display a one page tutorial The administration console PC is considered the LOCAL PC The SmartSwitch Remote Access Module is considered the HOST To copy files you issue a command similar to a standard MSDOS copy command and supply the proper prefix to the file paths For example COPY LC NETWORK NEI HC CONFIG NETWORK NEI where L Local H Host This command will copy the NETWORK NEI file from the current directory on the administration consoles PC s C drive to the SmartSwitch Remote Access Module s C CONFIG directory This downloads files from the administration console PC to the SmartSwitch Remote Access Module To ret
394. you may use a variety of methods to remotely access and manage your system This chapter describes many of these methods For information on first time access either local or remote refer to Accessing the SmartSwitch Remote Access Module The SmartSwitch Remote Access Module has various tools to manage the system remotely You may combine several of these tools to provide a complete customized remote network management system In this chapter we will describe the tools and explain several options to manage your system These tools are SNMP Simple Network Management Protocol Telnet WIN95 Dial up Networking TFTP Trivial File Transfer Protocol Carbon Copy USER S GUIDE SNMP SITE HQ Network Management Station ISDN SITE 2 SNMP The NMS gathers information including problem reports from any SmartSwitch Remote Access Module SNMP Simple Network Management Protocol is a standard way of monitoring communication devices in IP networks With SNMP you purchase and then set up a Network Management Station such as SPECTRUM or SPECTRUM Element Manager for your environment This Network Management Station NMS is then used to monitor your network From the NMS you can look at information from all the SmartSwitch Remote Access Modules and other remote devices You can detect problems without manually check each machine to see if it is working correctly INSTALLATION AND CONFIGURATION

Enterasys (9W006-400-JPN) Expansion Module

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