OKIPAGE 14e Led Printer
Contents
1. n indicates the tray number in which the jam wrinkled or stuck together Replace the tray E occurred standard configuration is tray 1 4 Open and close the cover to clear the display 1 Slide the paper tray out of the printer message User s Guide E 29 TRAY n FEED JAM or PAPER EXIT JAM top bin Displays when paper exits to the top bin 1 Open the cover Lift out the image drum Be careful the fuser unit at the back of the printer is hot 3 Replace the image drum Close the cover E 30 OKIPAGE 14e PAPER EXIT JAM rear tray Displays if paper exits to rear exit tray 1 Lift the top cover 2 Pull the jammed paper out from the back of the printer Pulling from the front may damage the printer 3 Remove the image drum and look to make sure the paper is cleared and no pieces are left 4 Replace the image drum and close the cover User s Guide E 31 Print Quality Problems Before consulting a service representative regarding a print quality problem check the table below to see if there is a solution or something you might have overlooked Symptom Blank sheets printed Problem Image drum cartridge not properly installed Solution Reinstall image drum cartridge Problem Empty or missing toner cartridge Solution Install new toner cartridge Symptom Entire page prints faintly Problem Empty toner cartridge Pages get fainter when toner is low Solution Install new toner car2. slow blink one blink every 4 seconds blink one blink per second fast blink several blinks per second E 12 OKIPAGE 14e Ready Green User Options Switch Function Manual Feed Amber Resume printing on line off off blink quick press slow blink off off Set Menu 1 and Menu 2 to Light on Light on Light on factory defaults 2 second press for a few for a few for a few seconds seconds seconds then off then off then off then blinks then then until ready blinks blinks until ready until ready slow blink one blink every 4 seconds blink one blink per second fast blink several blinks per second User s Guide E 13 E 14 Changing the Menu Settings The Menu provides a way to select printer operations and features using the printer s Printer Menu Settings Operations and features set in your application E software will override Menu settings Using the Printer Menu Setup The printer menu setup is designed to perform as an interactive software front panel for accessing the printer s menu from your computer To invoke the printer menu setup open the status monitor click the printer setup tab then click the Printer Menu button Click the Help button for an explanation of each feature OKIPAGE 14e ve OKIPAGE 14e l x Status ga Power saving ej Configure printer s internal menu Printer Menu Printer features set i
3. purchased your printer e Consult an Oki Data authorized sales or service dealer e Call 1 800 OKI DATA for the nearest Authorized Sales and Service location Have your ZIP code ready for our Customer Support Representatives e Check office supply catalogs or your local stationery store Most carry OKI brand supplies OKIPAGE 14e Warranty Service Your printer is warranted for one year from date of purchase except for the printhead LED imaging array which is warranted for a period of five years from date of purchase If your printer hardware should fail during the warranty period you have the option of returning it shipped prepaid to OKI DATA or an authorized service center or using the overnight exchange procedure U S and Canada only See the list of OKI DATA Service Centers or call 1 800 OKI DATA for the location of the nearest authorized Okidata service dealer Have your AP code ready See the Limited Warranty and Ovemight Exchange insert for more information Oki Data Service Centers If you need to ship your printer to a service center replace it in the original packing materials If the original packaging in not available contact your dealer or 1 800 OKIDATA for shipping instructions For out of warranty repairs allow 30 days for round trip shipping and repair Before shipping your printer call for a return authorization number RA Oki Data Service Center Locations United States Tel 1 800 OKI DATA 1 800 6
4. switch power on the printer 5 The lights on the front panel will flash twice release the button and close the cover Image Drum Cartridge Life The life of the image drum depends on a number of factors including the operating temperature humidity the type of paper you use and the number of pages per job Each time you print or power on off the drum has to rotate to start up and to wind down Asa result frequent one page print jobs will wear down your drum more quickly than multiple page print jobs The image drum cartridge should last up to 20 000 pages of continuous printing with Power Save off and up to 14 000 pages at 3 pages per job These numbers are approximate since you won t print the same number of pages each time and environmental conditions and paper type used may vary Cleaning the LED Array Clean the LED array each time you install a new toner cartridge or if you have faded vertical areas or light printing down a page The LED array is on the underside of the printer cover Wipe it gently with the cleaning pad that is included in the toner cartridge kit You can also use a clean soft cloth with a small amount of rubbing alcohol on it User s Guide E 25 E 26 Printing a Cleaning Page The cleaning page process removes residual impurities from printing surfaces Printing a cleaning page helps reduce print quality problems such as repeated marks blotches and shaded areas OKIPAGE 14e From
5. the status monitor 1 Click the Printer Menu button on the status monitor Controls tab e OKIPAGE 14e 2 Click the Test Print tab Printer Menu Setup 3 Click the Cleaning button Follow the on screen instructions User s Guide E 27 Problem Solving This Section provides the following problem solving information e Clearing Paper Jams e Print Quality Problems e Software Problems e Hardware Problems E 28 OKIPAGE 14e Clearing Paper Jams The error light on the printer s operator panel E blinks one blink per second whenever there is a paper jam of any kind To reduce paper jams Do not fill tray above Paper Full mark Use only recommended paper weight Tray 16 to 28 Ib 60 to 105 g m Manual feed 16 to 32 Ib 60 to 120 5 g m Do not open the cover or remove the paper tray during a print job Do not switch paper exit paths while printing Use paper that is smooth and of high quality Store paper in its ream wrapper until you are ready to use it and keep it away from moisture or other conditions that can cause it to wrinkle or curl Avoid printing on both sides of the paper for more than a few pages or preprinted documents that have been in a photocopier Try paper before you buy in quantity If a paper jam message displays remove the jam using the instructions that follow TRAY n INPUTJAM 3 Check the remaining sheets to make sure they re not
6. 4e e Use rear paper output to reduce heat exposure and curling Using Recycled Print Media Recycled paper should be restricted to 20 to 35 Post Consumer Content and not exceed 50 Paper must be relatively stiff and have minimum edge cur Paper should be white and bright for maximum contrast The surface should be smooth clean and stable electrically and dimensionally Recycled paper used by OKI printers must be specifically denoted by the paper manufacturer to be for laser printers or laser guaranteed or compatible Using media outside these specifications may cause problems requiring service that will not be covered by OKI DATA warranty or service agreements The following recycled paper has been tested and approved for use in OKI printers e Weyerhaeuser Lynx Opaque 20 PCW 20lb 28 Ib and Laser Copy 20 Ib e Union Camp Great White Laser 25 PCW 20Ib 24lb International Paper Beckett Division Enhanced Marble 50 Recycled 20 PCW 241b International Paper Hammermill Division Savings DP 20 PCW 20 Ib Georgia Pacific GeoCycle 20 PCW 20lb James River WordPro Laser 20 PCW 20lb 24lb Warren SpectraTech Gloss and Matte 10 PCW 28lb 32lb Cross Pointe Worx 50 Recycled 20 PCW Strathmore Script Bright White Wove 50 Recycled User s Guide E 21 E 22 Printer Maintenance This section provides the following printer maintenance information e Replacing the Toner Cart
7. 54 3282 FAX 856 222 5247 Canada Tel 1 800 OKI DATA 1 800 654 3282 FAX 1 905 238 4427 Oki Data do Brasil Ltda Tel 5511 3444 3500 FAX 5511 3444 3501 Oki Data de Mexico S A de C V Tel 525 263 8780 FAX 525 263 8785 User s Guide E 41 E 42 OKIPAGE 14e Index A Adhesive Labels 19 C CHANGE DRUM 23 Cleaning Page 26 Cleaning the LED Array 25 Consumables 5 image drum 5 toner 5 Contact Information for Oki Data 2 Customer Information Center 39 Customer Service Representatives 39 Customer Support Center 39 D drivers printer 5 drum counter resetting 24 E mail address for Oki Data 2 emulations 5 Energy Savings 5 Envelopes 17 F Fonts 5 OCR A B 5 True Type 5 Front Operator Panel 7 Image Drum Cartridge replacing 23 Interface 5 Internet Oki Data Web Site 2 User s Guide E 43 E 44 L Labels 19 LED Array cleaning 25 M Mailing address for Oki Data 2 Maintenance Menu 16 Memory 5 Menu printing 16 resetting 15 using 14 O Oki Data e mail address 2 Mailing address 2 Online 38 Web Site 2 Operator Panel 5 on screen 14 Options 6 OKIPAGE 14e P paper capacity 5 Paper Jam exit jam rear tray 31 exit jam top bin 30 feed jam 30 Paper Jams clearing 28 input jam 29 print quality 5 Print Quality Problems 32 printspeed 5 printer drivers 5 printing cleaning page 26 enhancing quality 17 envelopes 17 labels adhesive 19 menu 16 special document 16
8. B On screen status monitor and interactive software operator panel e Energy Savings Power is reduced when not printing e 1 year overnight exchange warranty 5 year warranty on the LED printhead ovemight exchange available in the US and Canada Consumables Toner 2 000 pages 5 print density Type 5 Toner Cartridge Kit Part 52109001 Drum 20 000 pages with continuous printing Type 8 Image Drum Cartridge Kit Part 41331601 User s Guide E 5 E 6 Options 500 sheet 2 Paper Tray Mechanism Part 70028701 100 sheet 50 envelope Multi purpose Feeder Part 70025101 250 Sheet Letter Legal Universal Tray Part 70028101 500 Sheet Letter Legal Universal Tray Part 70028001 Memory Expansion Board 0 MB with 2 expansion SIMM sockets Part 70036201 RS 232C Serial Interface Board with 2 expansion SIMM sockets Part 70036301 OkiLAN 6010e External Print Server Part 70034401 OkiLAN 6020e External Print Server Part 70036001 OKIPAGE 14e To install the following options a Memory Expansion Board or RS 232C Serial Interface Board must be installed e Memory SIMM 16MB Part 70033901 e Memory SIMM 32MB Part 70034001 e Flash Memory SIMM 4MB Part 70035701 e Flash Memory SIMM 8MB Part 70035801 Operating Your Printer This section provides the following information Using the front operator panel Setting printer features using the printer menu Using the printer software Usi
9. OKI SATAN ARE NN User s Guide 59334501 E 2 Document Title and Part Number OKIPAGE 14e User s Guide 59334501 Disclaimer Every effort has been made to ensure that the information in this document is complete accurate and up to date Oki Data assumes no responsibility for the results of errors beyond its control Oki Data also cannot guarantee that changes in software and equipment made by other manufacturers and referred to in this document will not affect the applicability of the information in it Mention of software products manufactured by other companies does not necessarily constitute endorsement by Oki Data Copyright Information Copyright 2001 by Oki Data All rights reserved Written and produced by the Oki Data Training and Publications Department Contact Information Please address any comments on this publication to Web Site Please visit Oki Data s multilingual web site at http www okidata com e Mail Address pubs okidata com OKIPAGE 14e Mailing Address Oki Data Americas Inc Training amp Publications Dept 2000 Bishops Gate Blvd Mt Laurel NJ 08054 4620 Trademark Information OKI Oki Data and MICROLINE are registered trademarks of Oki Electric Industry Company Ltd OKIPAGE is a trademark of OKI America Inc Energy Star is a registered trademark of the United States Environmental Protection Agencyx TrueType is a registered trademark of Apple Computer Company Hewlett P
10. Ready Green Manual Feed Amber og blink or Error Red S Meaning User Options Switch Function blink or blink or Hardware error Turn off and then re power fast blink fast blink fast blink printer If still not recovered call service slow blink e Warning Refer to on screen status e Change image drum monitor e Toner low e Toner sensor slow blink one blink every 4 seconds blink one blink per second fast blink several blinks per second E 10 OKIPAGE 14e Ready Green O Manual Feed Amber Error Red 8Y Meaning User Options Switch Function off blink off Ready for manual feed Place sheet in manual feeder Light on Light on Light on Powering on e 2 second press set Menu 1 for a few for a few for a few and Menu 2 to factory seconds seconds seconds defaults then off then off then off then blinks then blinks then blinks until ready until ready until ready slow blink one blink every 4 seconds blink one blink per second fast blink several blinks per second User s Guide E 11 OKIPAGE 14e Function Reference Ready Manual Green Feed User Options Switch Function Amber Print demo page and menu off off off page 2 second press Pause printing off line quick blink off off press Form feed print buffer slow blink off off contents 2 second press
11. ackard HP and PCL are registered trademarks of Hewlett Packard Company IBM is a registered trademark of International Business Machines Corp Microsoft and MS DOS are registered trademarks and Windows is a registered trademark of Microsoft Corporation in the U S and other countries Intellifont is a registered trademark of Compugraphic Corporation Epson is a registered trademark of Seiko Epson Corp Contents Features s mmsrrnnsennvmnrsvsenavseravsvsvvnenavsvrevavsenneravavseravserenn 5 Consumables nanenane aiia 5 OPHONS ninan aaa Dao aa aa a 6 Operating Your Printer 7 Using the Front Operator Panel 7 OKIPAGE 14e Front Operator Panel Reference 8 OKIPAGE 14e Function Reference 12 Changing the Menu Settings 14 Using the Printer Menu Setup 14 Resetting the Menu 15 Using Power Save to Minimize Warm up Time 15 To Disable Power Save 15 Printing the Menu 16 Maintenance Menu 16 Using Special Print Media 16 Printing a Special Document 16 Enhancing Print Quality esseesesseeevsvereerserneen 17 Printing Envelopes 17 Selecting Envelopes 19 Printing Transparencies and Adhesive Labels 19 Guidelines for Transparencies and Labels 20 Using Recycled Print Media 20 Printer Maintenance 22 Replacing The Toner Cartridge 22 Toner Cartridge L
12. acter can be entered and is entered properly Symptom Parts of documents are missing at the edges of the printed sheet Problem Software is attempting to print beyond the printer s maximum image area Solution Adjust software page margins to printer s maximum margins 8 X10 1 2 for standard sheets User s Guide E 35 Symptom Print job started with italics changed to bold but italics still output Problem Font selection is by priority and italic is higher than bold Solution Turn italics off before turning bold on Symptom Printer ignores control codes sent prior to printing a document Problem The application software automatically sends a reset command before printing Solution Embed the control codes in the text to be printed Symptom Garbage prints out Problem Incorrect driver is installed Solution Install an appropriate driver Symptom Printer s output is below rated speed Problem Delays are caused by software formatting routines graphics downloads and other application specific factors Solution For maximum speed output plain text OKIPAGE 14e Symptom Size of top margin increases with each page printed Problem Creeping text Number of lines per page in software is not equal to number of lines per page of printer Solution Many software packages assume 66 lines per page but your printer s default is 60 Adjust software accordingly or set LINES Pg
13. e nearest authorized Okidata service dealer Have your ZIP code ready e Proof of purchase is required for warranty work Be sure to retain your purchase documents e Prices and minimum charges may vary The Oki Data Customer Support Center For customer service call 1 800 OKI DATA The Oki Data Information System Automated Attendant is available 24 hours a day 7 days a week The system can provide immediate assistance with e Basic printer operating procedures e Sales and service referrals e Parts and consumable referrals e Product information Oki Data Customer Service Representatives Agents are available 24 hours a day 7 days a week Please be sure that you are calling from a telephone close to your printer so you can describe your problem accurately Our customer service representative are trained on all current OKI products They can answer your questions regarding e Installation of your printer e Determination of printer issues e Consumer relations e Availability and installation of printer drivers CSRs are not trained to provide assistance with the use of commercial software packages Please consult your software user s manual for times and availability of their support User s Guide E 39 Purchasing Supplies Before you order know your printer model number see the front of the printer and have the correct part number and description of the item Ways to Purchase e Consult the dealer where you
14. ife 23 Replacing the Image Drum Cartridge 23 Reset the Drum Counter 24 Image Drum Cartridge Life 24 Cleaning the LED Array 25 Printing a Cleaning Page 26 Problem Solving sssssnssssusnsnsnnnnnnnunnnnnnnnnnnnnnnnnnnnnannna 28 Clearing Paper Jams 28 Print Quality Problems 32 Software Problems mma 34 Hardware Problems ns 37 User s Guide E 3 E 4 Service and Support tee 38 Oki Data Online rn 38 Your Dealer eint ia Agni graf alertado 39 The Oki Data Customer Support Center 39 Oki Data Customer Service Representatives 39 Purchasing Supplies 40 Ways to Purchase mama 40 Warranty Service nm 40 Oki Data Service Centers 40 E A A E A RAE DUO ER 43 OKIPAGE 14e Features Fast print speed 14ppm with a 28 MHz RISC microprocessor Excellent print quality 600 dpi class output Large paper capacity 250 sheet paper tray and manual sheet envelope feeder plus options for increasing paper capacity up to 850 sheets Memory 4 MB installed expandable to 36MB Fonts 35 PCL fonts Agfa 10 TrueType fonts USPS Barcode font OCR A B supported Emulations Standard HP Laserjet PCL IBM Proprinter III Epson FX 9 pin emulation Printer drivers Windows Millennium Windows 2000 Windows 98 Windows 95 Windows NT 4 0 Interface IEEE 1284 bi directional parallel and US
15. in Menu 1 to equal lines per page in software Problem In Epson FX Emulation when command for 66 lines is sent to the printer printer prints only 64 lines on a page looses the 65 and 66 line and prints 67 line on the second page Solution Set line spacing to 35 216 with a software command ESC 3 Pn Pn number of 216ths Then send the command to set the page length to 66 lines per page ESC C Pn Pn number of lines per page Symptom Strange symbols appear during normal printing Problem Wrong symbol set Solution Make sure the symbol set selected corresponds to symbol set resident or in soft font Hardware Problems Symptom Graphic image prints partly on one page partly on the next Problem Insufficient printer memory for this image at this resolution Solution Change the resolution reduce the image size or install more memory in your printer Symptom Nothing happens but printer indicates it is ready to receive data Problem Configuration error Solution Check cable connection if serial make sure appropriate MODE command has been used PC If more than one printer is available make sure your printer has been selected Make sure your printer is on line Symptom Garbage prints Problem Incorrect cable configuration Also see Software Problems Solution Check cable configuration continuity and length Symptom Printer freezes or displays error message when computer i
16. mooth out character edges Toner Saving Select proof copy quality to conserve toner Printing Envelopes 1 Set envelope size and landscape orientation in your software 2 Pull out the rear exit extender until it locks User s Guide E 17 3 Lift outthe support bar 5 Adjustthe paper guides to the width of the media 6 Insert the envelope flap down and to the left until the printer grips it 7 Issue the print command in your software E 18 OKIPAGE 14e Selecting Envelopes 2 Lift out the support bar e No windows metal clasps or snaps they can damage the image drum e Paper no heavier than 28 Ib e Sturdy construction e Smooth even surface e Seams down the sides not across the middle e Squared off flaps that don t cover the print area e No self sealing flaps e Always use rear output when printing envelopes 3 Insert the label sheet with print side up Printing Transparencies and Adhesive Labels ss 1 Pull out the rear exit extender until it locks I User s Guide E 19 Guidelines for Transparencies and Labels e Always use manual feed e Always use rear output when printing transparencies and adhesive labels e Should be specifically made for laser printers or photocopiers e Must be able to withstand heat of 200 C for 0 1 second e Labels should cover the entire sheet carrier and adhesive must not be exposed to any part of the printer OKIPAGE 1
17. n your application software will override printer menu settings Click on the appropriate tab to see the menu settings O Memory Maintenance Maintenance2 O About Paper Layout Quality Economy Test Print 6 O O Click the Help button for a explanation of the menu m settings 1 Set Raster Buffer Font Protection 2 Reset menu drum count print menu interface 3 Set display language page placement and print position We suggest that only experienced users should E change these settings Access printer hardware and firmware information 4 5 Select paper source weight size transparencies 6 Adjust lines per page orientation edit size and select emulation PCL IBM EPSON Set print output quality darkness setting Set power save toner save 9 Print demo page font page menu settings cleaning page o N Resetting the Menu The menu can be reset to the factory default settings in the Printer Reset box of the Maintenance 1 Menu Using Power Save to Minimize Warm up Time To minimize the printer s warm up time between print jobs 1 U A WN 6 Open the Status Monitor Select the Printer Setup tab Click the Printer Menu button Select the Economy tab In the Power Save menu choose a higher setting to delay power save mode default setting is 15 min Click Apply Click OK To Disable Power Save SU RUN Ha Open the Status Monitor Select the Printer Setup tab Click the Prin
18. new printer has to fill the drum reservoir and saturate the developing roller with toner It s normal that the first cartridge will produce about 1 000 pages Replacing the Image Drum Cartridge When the image drum reaches 90 of its life the CHANGE DRUM message displays on your screen in the Status Monitor if you have installed the printer software Change the image drum cartridge when the print becomes faint or begins to deteriorate It s a good idea to keep a new cartridge on hand 1 You need a new image drum cartridge OKIPAGE Type 8 Image Drum Cartridge Kit Part 41331601 and a new toner cartridge OKIPAGE Type 5 Toner Kit Part 52109001 2 Open the printer cover User s Guide E 23 E 24 3 Lift out the used image drum cartridge with toner cartridge installed Dispose of properly with the black plastic bag included with the new image drum kit 4 Remove the new image drum cartridge from the package To install the new image drum cartridge follow the installation instructions included in the replacement kit Reset the Drum Counter in the Status Monitor 5 Be sure to reset the drum counter located on the Maintenance 1 tab in the printer menu See Using the Printer Menu Setup for details page 14 OKIPAGE 14e To reset the drum counter without the Status Monitor 1 Power off the printer 2 Open the top cover 3 Press and hold the oval switch on the operator panel 4 While continuing to hold down the
19. ng manual feed Printing envelopes Printing transparencies and labels Using recycled print media Using the Front Operator Panel Power Light fo On Printer is turned on Switch See the following pages Off for switch functions Printer is turned off User s Guide E 7 OKIPAGE 14e Front Operator Panel Reference Ready Manual Error Green Feed Red Amber Meaning User Options Switch Function a S on off off Ready e Quick press takes printer off line off off off Off line e Quick press ready e 2 second press print demo page and menu page e 5 second press print cleaning page blink off off Processing receiving data e Quick press pause printing off line slow blink one blink every 4 seconds blink one blink per second fast blink several blinks per second E 8 OKIPAGE 14e Ready Manual Error Green Feed Red Amber Meaning User Options Switch Function O a S slow blink off off Printing paused e Quick press resume printing on line e 2second press print buffer contents e 5 second press clear buffer and reset printer off off blink e Paper out e Quick press resume printing e Paper jam e Open cover remove paper feed eject and size error jam close cover e Cover open e Printing errors slow blink one blink every 4 seconds blink one blink per second fast blink several blinks per second User s Guide E 9
20. nters Solution Use recommended paper Problem LED array is dirty Solution Clean LED array Symptom Bold characters and dark lines are smeared Problem Toner is low Solution Install new toner cartridge Symptom Print is darker than usual Problem Darkness setting is too high Solution Change darkness setting in the printer menu User s Guide E 33 Symptom Pages curl excessively Problem Printing on wrong side of paper High humidity Solution Tum paper over in tray Note arrow on paper package Install paper print side down in tray Problem Moisture in paper Improper storage Solution Avoid storing paper in areas of excessive temperature changes and humidity Problem High Humidity Solution Recommended operating humidity 20 80 OKIPAGE 14e Software Problems Software controls printing features Make sure you have selected the correct printer driver in your software See your software application documentation for more information Symptom Status Monitor displays Checking Status indefinitely The Printer Menu button is greyed and not active Problem Bi directional communication is not being achieved through the printer port Solution Check cable for IEEE 1284 Verify PC is set for bi directional printing Remove any previously installed printer software that may cause conflict Symptom Blank pages appear between printed pages Problem Number of lines per page in software is not equal
21. ridge e Replacing the Image Drum e Cleaning the LED Array e Printing a Cleaning Page Replacing The Toner Cartridge Replace the toner cartridge after TONER LOW displays on your screen in the Status Monitor if you have installed the printer software After TONER LOW displays the printer will print approximately 100 more sheets then display TONER EMPTY and stop printing Printing will resume when a new toner cartridge is installed OKIPAGE 14e 1 You will need a new toner cartridge OKIPAGE Type 5 Toner Kit Part 52109001 2 Open the printer cover 3 Grasp the lock lever and pull towards the front of the printer to unlock the cartridge Carefully lift out toner cartridge and discard the used toner cartridge Loose toner powder may exist Be careful 4 To install a new toner cartridge follow the instructions included in the toner cartridge kit 5 Be sure to clean the LED array Drum and Toner are consumables and as such E are subject to a 90 day warranty on workmanship Toner Cartridge Life How long your toner cartridge lasts depends on the print density the percentage of the page that prints black e Atypical letter has 3 to 5 print density graphics usually have higher density e Higher print density means toner is used up faster e At5 print density a toner cartridge will print an average of 2 000 pages Remember this is only an average Actual results may vary The first toner cartridge in your
22. s rebooted Problem Booting the computer while the printer is on can cause a communications error Solution Take printer off line before rebooting computer Problem Gases are given off by forms or adhesives passing through the hot fusing unit Solution Make sure the forms you use can withstand heating and provide adequate ventilation Symptom Data is sent to printer but nothing happens ON LINE message appears Problem Wrong interface cable Solution Use correct cable If optional Serial I F is installed make sure RS232C Serial is selected in the Level 1 menu and RS232C Serial settings in Level 2 menu are correct User s Guide E 37 E 38 Service and Support This information is valid for the United States and Canada only This section provides the following service and support information OKI Online Your Dealer The Oki Data Customer Support Center Oki Data Customer Service Representatives Purchasing Supplies Warranty Service Oki Data Service Centers If you can t solve your printer problem after reading this manual contact these sources for service or support OKIPAGE 14e Oki Data Online Visit the our Web Site at http my okidata com for the latest information on e Software drivers e Product guides e Customer support e Corporate information e Dealers e Documentation Your Dealer Consult the store where you purchased your printer or call 1 800 OKI DATA for the location of th
23. ter Menu button Select the Maintenance 2 tab Under Setting Power Save click the Setting button Remove the check in the Enable Power Save box Click OK User s Guide E 15 E 16 Printing the Menu For a printout of all menu settings including default factory and user settings firmware revisions and total RAM capacity 1 Enter the Test Print tab 2 Click Menu Print The menu prints Maintenance Menu The Maintenance Menu includes printer maintenance and operating functions Using Special Print Media Use manual feed to print e Envelopes e Labels e Transparencies e A special document not loaded in the paper tray like a single letterhead page e Paper heavier than 28 Ibs OKIPAGE 14e Printing a Special Document If you have plain paper loaded in the paper tray and you want to print one letterhead page or special document do the following 1 Set manual feed and paper size in your software 2 Pull down the manual feed tray 3 Adjust the paper guides to the width of the media Enhancing Print Quality To enhance print quality when printing on different e 4 Insert the sheet letterhead top edge in first facing up until the printer grips it 5 Issue the print command in your software types of media you can adjust the following settings using the printer Menu Resolution Select dots per inch Darkness Control Adjust print density Smoothing Select Medium or Dark to s
24. to number of lines per page of printer Solution Many software packages assume 66 lines per page your printer default is 60 Adjust software accordingly or set LINES Pg in Menu 1 to equal lines per page in software Symptom Cannot get justified right margin with a proportionally spaced font Problem Right justification with proportional fonts is a software feature Solution Check your software manual to see if this feature is supported Symptom Control codes not operating correctly Problem Incorrectly entered control codes Solution Check for confusion of letter with number 1 letter O with number 0 make sure you are using upper lower case correctly make sure font is specified correctly and is available Symptom Last page of document not printed Problem No form feed provided at end of document Solution Press the ON LINE button to take the printer off line then press the FORM FEED button to eject the final page or send the form feed code decimal character 12 Symptom First line on page won t print Problem Tops of letters extend into unprintable area so none of them print Solution Set your software to print within the printable area Symptom Parts of control codes are printed at the beginning of documents Problem Command sent is not a true printer command generally because the ESC character was not sent Solution Before sending control codes through an application make sure the ESC char
25. transparencies 19 Printing Envelopes 17 Purchasing Supplies 40 S Service and Support 38 Customer Information Center 39 Customer Service Representatives 39 Dealers 39 Oki Data Online 38 regional service centers 40 Warranty Service 40 Web Site 38 Status Monitor 5 22 23 26 Supplies purchasing 40 T Toner Cartridge replacing 22 Transparencies 19 U USPS Barcode font 5 W Web Site Oki Data 2 38 User s Guide E 45
26. tridge Problem LED array is dirty Solution Clean LED array See Printer Maintenance section OKIPAGE 14e Symptom Page has gray background Problem Static electricity generally from dry cotton fiber papers causes toner to stick to background Solution Change papers to an acceptable laser bond or use a humidifier Symptom Vertical white streaking or faint areas on page Problem Toner is low and does not distribute property or the drum is wom out Solution Replace toner cartridge Check drum and replace the drum if necessary Contact service Problem LED array dirty Solution Clean LED array Symptom Vertical black lines Problem Scratched image drum Solution Replace the image drum cartridge Problem Hardware problem Solution Contact service Symptom Fuzzy print Problem Dirty LED array Solution Clean LED array Symptom Distorted print Problem Paper path lamp assembly or fusing unit problem Solution Generate Cleaning Page Contact service Symptom Faded print after installation Problem Toner cartridge is not correctly installed Solution Install toner cartridge correctly Symptom Smeared or blotched print Problem Dirty or defective fuser assembly or other hardware problem Solution Generate Cleaning Page Contact service Symptom Printed page is light or blurred Problem Is toner low Solution Replace toner cartridge Problem Is paper meant for laser pri
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