Home

Panasonic VB-44233 Corded Phone (pandbsvb44233)

1. Function Fixed Dial Code Flexible Dial Code Customized REDIAL Dial Code Account Codes 57 8 Alarm Set 22 31 Alarm Clear 23 39 Answer Key 69 Background Music Set Can 24 30 cel BLF DSS Outgoing 9 extension number BLF DSS Immediate Ring 81 extension number BLF Delayed Ring 82 extension number BLF DSS No Ring 83 extension number Busy Override Set 53 Call Forward All Calls Set 70 extension number the extension num er Call Forward All Calls 09 731 extension num Cancel ber Call Forward All Calls Set 10 741 from another ext 576 50 750 DBS 576 issued September 2001 95 Function Fixed Dial Code Flexible Dial Code Customized REDIAL Dial Code Call Forward All Calls 11 751 Cancel from another ext Call Forward All Busy No 21 EE Answer DND Clear Prior to Ver 2 0 Call Forward All Busy No Answer DND and Absence Message Clear Ver 2 0 and higher Call Forward Busy Set 72 extension number 722 extension num ber Call Forward Busy Cancel 15 732 extension num ber Call Forward Busy Set 16 742 from another ext Call Forward Busy Cancel 17 752 from an other ext Call Forward No Answer 71 extension number 723 extension num Set ber Call Forward No Answer esl 733 extension num Cancel ber Call Forward No Answ
2. Function Fixed Dial Code Flexible Dial Code Customized REDIAL Dial Code NPDN 3 Key 03 Ext No 0 9999 ACD 1 Wrap Key 83 ACD 21 Wrap Key 88 Text Message Send 75 Msg Code No 0 9 Text Message Reply 76 Msg Code No 0 9 Login Key for CTAPI 90 576 50 750 DBS 576 issued September 2001 99 100 DBS 576 issued September 2001 576 50 750 Appendix B Customized PSD Bin Numbers This appendix contains a table for documenting the Personal Speed Dial PSD numbers that you assign to PSD bins on non display phones When making changes to PSD numbers be sure to record the change in this following table Table 10 Customized PSD numbers assigned to PSD bins PSD Bin Number PSD Number PSD Name 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 576 50 750 DBS 576 issued September 2001 101 Panasonic PanasonicTelecommunication Systems Company Division of Matsushita Electric Corporation of America Business Telephone Systems Division Headquarters Two Panasonic Way Secaucus NJ 07094 09 2001
3. a f g l m r S X y sp abodes ghijxt Geom ares Guais A F G L M R S X Y ecpes Gut Gnora ruvwx xz DIGITAL Sar Ansas O 576 50 750 DBS 576 issued September 2001 31 2 Setting Up Your Phone Figure 18 Name assignment example large display phone To enter a D a Press the first soft key on the top left b Press the fourth FF key from the left on the bottom row To enter an 0 Q Press the third soft key from the top right Press the third FF key from the left on the bottom row e gt gt e ABCDEF abcdef e C gt l GHIJKL ghijkl ie CO Co MNOPQR mnopgqr OO CD STUVWX stuvwx CEA E PA yz amp sp SrL Xe g Pi MSG CONF MENU PREV NEXT PROG Jy C Joerg CAN a7 cr or or a y C mic ea a jaja A r a q E i EDIE D a S PN AN J 7 32 DBS 576 issued September 2001 576 50 750 2 Setting Up Your Phone gt To delete a name assigned to a PSD number Notes e This task requires a display phone e You need to know the PSD bin number for the PSD number in order to delete an assigned name To check the bin number for a key see Checking Speed Dial Numbers on page 54 1 Pick up the handset or press the ON OFF key 2 Press the PROG key 3 Press the key 4 Enter 0 for the Name Assignment mode
4. Note The Silent Monitor key is disabled when the extension assigned to that key is idle dialing or ringing gt Silent Monitor Key Color Definitions FF Key Color Definition Possible Operation Clear Cannot monitor None Solid Red Able to monitor Press Silent Monitor key Flashing Green Not monitoring On hook or CONF e Only one supervisor can initiate Silent Monitor on an individual extension at any given time e A supervisor cannot initiate Silent Monitoring on an extension when that extension is on a conference call 94 DBS 576 issued September 2001 576 50 750 Appendix A Dial Code List This appendix summarizes the most commonly used dial codes Additional features may be programmed as described in Section 700 Feature Operation The table includes the following information Function Lists the name of the function or feature e Fixed Dial Code This dial code is hard coded and cannot be changed e Flexible Dial Code This dial code can be used as a default or it can be customized e Customized Dial Code This dial code is customized by the system programer Notes Fixed dial codes and flexible dial codes require different procedures Be sure to determine which dial codes your system uses to ensure the use of the appropriate procedure for a specific task Default dial codes use the same procedures as flexible dial codes Table 9 Dial Code Table
5. Panasonic l 3 TD Digital Business System User Guide Supports DBS 576 and DBS 576HD Version 5 0 CACACE AIII EAA AnA ERE BEE ERE Section 750 Key Phone User Guide LOCO OCON DBS 576 and DBS 576HD Ver 5 0 Issued September 2001 Part No 542X00901E Printed in USA The contents of this manual are subject to change without notice and do not constitute a commitment on the part of Panasonic Telecommunication Systems Company PTSC Every effort has been made to ensure the accuracy of this document However due to ongoing product improvements and revisions Panasonic cannot guarantee the accuracy of printed material after the date of publication nor can it accept responsibility for errors or omissions Panasonic will update and revise this document as needed The software and hardware described in this document may be used or copied only in accordance with the terms of the license pertaining to said software or hardware Reproduction publication or duplication of this manual or any part thereof in any manner mechanically electronically or photographically is prohibited without permission of the Panasonic Telecommunication Systems Company PTSC Copyright 2001 by Panasonic Telecommunication Systems Company PTSC All rights reserved Contents PrelaCe 2s eee le 7 How to Use This Manual 0 ccccccccssecsteceseeeteeeeeeeeees 7 What Th
6. a Fora fixed dial code press the REDIAL key For a flexible dial code proceed to step b b Enter one of the dial codes listed in Appendix A Dial Code List on page 95 You want one key access to a specific extension number plus the ability to pick up the extension s calls and know when the extension is busy Enter the extension number 22 DBS 576 issued September 2001 576 50 750 2 Setting Up Your Phone If Then Tf you assign an extension number to an FF key the FF key will light red when the exten sion is busy It will light green when Do Not Disturb DND or Call Forwarding is set In addition you can pick up a call that is ringing or on hold at the extension by simply pressing the FF key when it is flashing 5 Press the HOLD key 6 Repeat steps 2 5 to program additional keys 7 Replace the handset or press the ON OFF key gt To clear an FF key s programming 1 Pick up the handset or press the ON OFF key 2 Press the PROG key 3 Press the desired FF key 4 Press the HOLD key 5 Replace the handset or press the ON OFF key gt To check the FF key s setup Note This task requires a display phone 1 Pick up the handset or press the ON OFF key 2 Press the CONF key 3 Press the FF key The assigned function appears on the display 4 Replace the handset or press the ON OFF key SETTING UP ONE TOUCH KEYS You can set up one
7. e References to information you are to enter or dial are printed in boldface mixed case characters For example Enter 73 e References to the telephone keypad are printed in bold uppercase characters For example Press the HOLD key FOR MORE INFORMATION For more information about features available with the Panasonic DBS 576 and DBS 576HD system and digital phones contact your system administrator or dealer or refer to the Panasonic publication Section 700 Feature Operation 8 DBS 576 issued September 2001 576 50 750 1 UNDERSTANDING YOUR PHONE The following information in this chapter will familiarize you with your Panasonic digital phone and enable you to effectively use its call handling features e Non Display Phones page 9 e Small Display Phones page 11 e Large Display Phones page 15 e Using Variable Mode page 14 e Changing the Default Display pages 13 and 17 e Understanding Display Information pages 13 and 18 NON DISPLAY PHONES Non display phones do not have a Liquid Crystal Display LCD Table 1 on page 10 describes the features 1 18 below that are typical of non display phones Figure 1 Non display phone Panasonic DIGITAL PROG C ke Jk Jle lle sc III lt J C DJ C J C x 3 a O Javaa Jdi a a Jla Jla a TI BBS DIGITAL BUSINESS SYSTEM a 2 eTO ele o 79 8
8. CONF Enter 11 press HOLD enter 1 and press HOLD Press HOLD enter Message Number 0 9 and press HOLD Enter Text Message up to 15 characters Pe ee oS e Ifusing a large display phone press the soft key next to the desired row of letters If using a small display phone press the appropriate one touch key Note Press the FLASH key to clear any existing data 5 Use the bottom row of FF keys to select a single letter Notes Press the key to erase a single entry Press the key to enter a space 6 Repeat steps 4 5 as many times as necessary to enter the desired Text Message and press HOLD to store the entry Note Press the FLASH key to clear any existing data 576 50 750 DBS 576 issued September 2001 45 2 Setting Up Your Phone 7 To set additional text messages press the VOLUME up or down key or press HOLD to move to the desired Reply Text Message 8 Repeat steps 4 7 until all Reply Text Messages are entered 9 Press AUTO PROG to retum to 81 User Maintenance step 1 above OR Press AUTO ON OFF to exit User Maintenance gt Voice Mail Set Call Forward ID Codes To set the Call Forward ID code using either a large display or small display phone 1 Enter User Maintenance by pressing ON OFF PROG CONF 2 Enter 05 HOLD HOLD 3 Dial the Extension Number and press HOLD 4 Enter Call Forward ID Code and press HOLD to store the entry Notes The ID code ma
9. ringing receiver volume and display contrast HOLD Key Used to hold calls to retrieve held calls and to complete FF key programming Microphone Used to talk to another party without using the handset Speaker Outputs tones and voice at your extension Changing the Default Display The ten soft keys located alongside the display on a large display phone allow you to change the software mode of the display Instead of displaying the Main Menu Default Mode for instance you can set your phone to display one of the following directories or menus e Personal Dial Allows you to program view or dial PSD numbers using the soft keys e System Dial Allows you to view or dial SSD numbers using the soft keys Extension Allows you to view or dial other extensions using the soft keys e Function System Allows you to access most key telephone features such as Call Forwarding Do Not Disturb DND Microphone Mute Background Music Call Pickup Account Codes etc e Function Extension Allows you to assign frequently used phone features for easy access Most items found under the Function System Menu can be assigned to the Function Extension Menu in any order you desire gt To display a directory or menu on a large display phone 1 Press the soft key to the left of the desired directory or menu The selected directory or menu of feature displays 2 Press the MENU key to return to the Main Menu Note
10. 9 O AUTO e Ps 0 e 1 4 eves J N en D HOLD Speakerphone 576 50 750 DBS 576 issued September 2001 1 Understanding Your Phone Table 1 Non display phone features Feature Description Message Waiting Indicator Indicates that you have a message PROG Key Used to program Flexible Function FF and one touch keys to adjust ringer volume and to send a flash signal Depending on the setup of your sys tem may also be used to transfer calls CONF Key Used to establish conference calls and to check FF key and one touch features One Touch Keys Used to make outside calls or to access system fea tures Flexible Function FF Used to access outside lines or to access system fea Keys tures DND CF Indicator Indicates that Do Not Disturb DND or Call For warding is set MUTE Indicator Indicates that your voice is muted i e party on the other end cannot hear you Lights solid when your hands free microphone is muted and flashes when your handset is muted oo gae0 010 OO EXT Indicator Lights when you are on a call and flashes when you hold a call ON OFF Indicator Lights when the ON OFF key has been pressed 10 REDIAL Key Used to redial the last number dialed MUTE Key Used to activate deactivate the Mute function When activated the party on the other end cannot hear you See item 7 MUTE Indicator AUTO Key Used t
11. Menus are programmable or customizable per extension Therefore the actual menu that displays depends on your system configuration 576 50 750 DBS 576 issued September 2001 17 1 Understanding Your Phone Understanding Display Information Display information indicates the status of the phone However this information will vary depending on how the phone is programmed and its status Several of the more common displays are illustrated below Figure 10 Idle condition for large display phone display default 10 40 Wed Extension t 4413 PERSONAL DIAL SYSTEM DIAL EXTENSION FUNCTION SYSTEM FUNCTION EXT MAR 17 Brandy lt User name Figure 11 Messages received for large display phone Number of messages 10 40 MSG Wed PERSONAL DIAL SYSTEM DIAL EXTENSION FUNCTION SYSTEM FUNCTION EXT MAR 17 Carter Person that left the first message Figure 12 Reminder alarm for large display phone Alarm time Wed 12 30PM 10 40 m Alarm PERSONAL DIAL SYSTEM DIAL EXTENSION FUNCTION SYSTEM FUNCTION EXT MAR 17 Alarm lt lt indicator DBS 576 issued September 2001 576 50 750 1 Understanding Your Phone Figure 13 Incoming outside call for large display phone Incoming outside call INCM CO 03 Figure 14 Outside call in progress for large display phone Outside call On Line in progress 113
12. for adding another Account Code 6 Repeat steps 4 5 above until all account numbers are entered 7 Press AUTO PROG to return to 81 User Maintenance step 1 above OR Press AUTO ON OFF to exit User Maintenance 36 DBS 576 issued September 2001 576 50 750 2 Setting Up Your Phone gt Call Forwarding To set or assign Call Forward Busy Destination for an extension using either a large display or small display phone 1 SX We oR oN a Enter User Maintenance by pressing ON OFF PROG CONF Enter 09 press HOLD enter 0 and press HOLD Dial the Extension Number and press HOLD Enter Destination Extension Press HOLD to store the entry To set Call Forward Busy destinations for additional extensions press the VOLUME up or down arrow or HOLD to move to the desired Extension Repeat steps 5 6 until all extension are entered Press AUTO PROG to return to 81 User Maintenance step 1 above OR Press AUTO ON OFF to exit User Maintenance To set or assign Call Forward No Answer Destination for an extension using either a large display or small display phone 1 Sis SR Ros Enter User Maintenance by pressing ON OFF PROG CONF Enter 09 press HOLD enter 1 and press HOLD Dial the Extension Number and press HOLD Dial the Destination Extension Press HOLD to store the entry To set Call Forwarding No Answer destinations for additional extensions press the VOL
13. see your system administrator or dealer USING THE FLASH FEATURE You can send a signal to your phone to release an outside line by pressing the FLASH key or the PROG key Once you press either key your phone will either reseize the same outside line or switch to extension dial tone status Note This feature requires system programming For more information see your system administrator or dealer MAKING CONFERENCE CALLS You can use your phone to create conference calls that include up to eight parties The conference call can have any combination of extensions and outside lines but must include at least one extension Note The maximum number of parties in a conference call is determined by system configuration For more information see your system administrator or dealer gt To establish a conference call 1 While on a call press the HOLD key or the outside line key you are using 2 Ifadding an outside party press a vacant CO key or dial a trunk access code 3 Dial the number of the party you want to add to the call 4 Press the CONF key when your call is answered This adds the party to the call and establishes the conference 5 To add another party repeat steps 1 4 gt To drop out of a conference call Note Ifthe originating party hangs up all conference calls will be terminated Hang up or press the FLASH key or the ON OFF key 576 50 750 DBS 576 issued September 2001 83 6 Using Additional
14. 2 Setting Up Your Phone 4 Enter 0 for the Name Assignment mode 5 Press the VOLUME key until the desired PSD bin number 80 99 is displayed 6 Press the FLASH key to clear the current default data 7 A For a small display phone see Figure 17 on page 31 for an example a Press the appropriate one touch key for the desired group of letters b Use the bottom row of FF keys to define your selection c Repeat steps a b as many times as necessary to enter the desired name e Press the key to erase an entry e Press the key to enter a space B For a large display phone see Figure 18 on page 32 for an example a Press the appropriate soft key next to the desired row of letters b Use the bottom row of FF keys to define your selection c Repeat steps a b as many times as necessary to enter the desired name e Press the key to erase an entry e Press the key to enter a space 8 Press the HOLD key when the name is complete 9 To enter another speed dial name repeat steps 5 8 10 Hang up or press ON OFF 30 DBS 576 issued September 2001 576 50 750 2 Setting Up Your Phone Figure 17 Name assignment example small display phone To enter a D 6 Press the first one touch key from the left on the bottom row Press the fourth FF key from the left on the bottom row To enter an 0 6 Press the third one touch key from the left on the top row Press the third FF key from the left on the bottom row
15. Dial the phone number gt To enter a non verified account code during a call 1 During a call press the AUTO key 2 Press the key 3 Enter the Account Code up to 4 digits or up to 10 digits depending on the setting 4 Press the key Verified Account Codes Verified ID codes are required by extensions that have restrictions on placing outgoing calls i e a specific code is required to place an outgoing call gt To make an outside call that requires an account code 1 Pick up the handset or press the ON OFF key 2 Enter the Verified Account ID feature access code default 8 3 Enter the Verified Account code The entered code may be up to 4 digits or up to 10 digits depending on the setting 4 Press the key 5 Dial 9 or press an FF key that is dedicated to an outside line 6 Dial the phone number REDIALING OUTSIDE NUMBERS You can use the REDIAL key to redial the last number dialed or to redial a busy number gt To redial the last number dialed 1 Pick up the handset or press the ON OFF key 576 50 750 DBS 576 issued September 2001 51 3 Placing Outside Calls ed Access an outside line Sa Press the REDIAL key The phone displays and dials the last outside number dialed gt To automatically redial a busy number Note The system will continue to redial the busy number until you hang up the phone the called party answers the call or a maximum of 15 redial a
16. FLASH key to clear any existing data 5 Use the bottom row of FF keys to select a single letter Notes e Press the key to erase a single entry Press the key to enter a space 6 Repeat steps 4 5 as many times as necessary to enter the desired Text Message and press HOLD to store the entry Note Press the FLASH key to clear any existing data 7 To set additional text messages press the VOLUME up or down key or press HOLD to move to the desired Send Text Message 8 Repeat steps 4 7 until all Send Text Messages are entered 9 Press AUTO PROG to return to 81 User Maintenance step 1 above OR Press AUTO ON OFF to exit User Maintenance 42 DBS 576 issued September 2001 576 50 750 2 Setting Up Your Phone P Speed Dial To set or assign PSD numbers using either a large display or small display phone 1 Enter User Maintenance by pressing ON OFF PROG CONF Enter 01 and press HOLD HOLD HOLD Dial the Extension Number and press HOLD Enter PSD Bin Number 80 99 and press HOLD Enter PSD Digits to be dialed and press HOLD to store the entry Gu gr L Note To clear an entry or existing data press the FLASH key 6 To set additional PSD numbers press the VOLUME up or down key or HOLD to move to the desired PSD bin number 7 Repeat steps 5 6 until all PSD numbers are entered 8 Press AUTO PROG to return to 81 User Maintenance step 1 above OR Press AUTO ON OFF to
17. Feature Description 0 Message Waiting Indicator Indicates that you have a message 2 Display Displays information about the phone s status menus and dialing directories 8 MODE Key Used to change display modes from Default Mode to Speed Dial Mode or Extension Directory Mode 0 END Key Used to exit Directory Mode and return the display to Default Mode 576 50 750 DBS 576 issued September 2001 11 Understanding Your Phone Feature Description Soft Keys Used to select speed dial directories or numbers PROG Key Used to program Flexible Function FF and one touch keys to adjust ringer volume and to send a flash signal Depending on the setup of your sys tem may also be used to transfer calls CONF Key Used to establish conference calls and to check FF key and one touch features One Touch Keys Used to make outside calls or to access system fea tures Flexible Function FF Keys Used to access outside lines or to access system fea tures DND CF Indicator Indicates that Do Not Disturb DND or Call For warding is set 11 MUTE Indicator Indicates that your voice is muted i e party on the other end cannot hear you Lights solid when your hands free microphone is muted and flashes when your handset is muted EXT Indicator Lights when you are on a call and flashes when you hold a call ON OFF Indicator Lights when
18. Key Used to program FF and one touch keys to adjust ringer volume and to send a flash signal Depending on the setup of your system may also be used to transfer calls Flexible Function FF Used to access outside lines or to access system fea Keys tures DND CF Indicator Indicates that Do Not Disturb DND or Call For warding is set MUTE Indicator Indicates that your voice is muted i e party on the other end cannot hear you Lights solid when your hands free microphone is muted and flashes when your handset is muted EXT Indicator Lights when you are on a call and flashes when you hold a call ON OFF Indicator Lights when the ON OFF key has been pressed eeee OOO OO REDIAL Key Used to redial the last number dialed MUTE Key Used to activate deactivate the Mute function When activated the party on the other end cannot hear you See item 12 MUTE Indicator AUTO Key Used to access speed dialing or enter account codes 16 DBS 576 issued September 2001 576 50 750 1 Understanding Your Phone Feature Description ON OFF Key Used to make a call without lifting the handset or to turn the speaker on and off FLASH Key Used to end an outside call and to either restore out side dial tone or switch to external dial tone status without hanging up the receiver 8 8 6 8 e VOLUME Key Used to adjust level of tones background music
19. Voice 28 763 Mail messages Off Hook Voice Announce 70 Paging 29 page group zone number number Program Key 38 PSD Name Assignment 40 N A Release Key 68 Room Monitoring Set Key 05 7715 Room Monitoring Initiate 06 716 Key Silent Monitor Key 77 extension number 768 576 50 750 DBS 576 issued September 2001 97 Function Fixed Dial Code Flexible Dial Code Customized REDIAL Dial Code Speed Dial Send 01 80 Split Key 71 System Speed Dial Name 42 Assignment Timed Reminder alarm 22 31 Set Timed Reminder alarm 23 39 Cancel Tone Voice Switch 54 N A Transfer Key 37 Variable Mode 61 Voice Mail Transfer Key 1 74 Extension Num ber Voice Mail Transfer Key 2 75 Extension Num ber Walking TRS Key 72 Note The following feature keys were added with version 2 0 Station Lockout Set Own 01 746 Ext Station Lockout Set Other 02 747 Ext Station Lockout Cancel 03 748 Other Ext Walking TRS Station Lock 04 749 out Security Code Change Callback Cancellation 58 769 Zip Mode On Off toggle 73 Direct Call to a PDN Ext 74 766 UNA Pickup 77 705 Absence Message Code 78 729 Network Flash during Talk 79 767 on FF Key PDN 1 Key 01 PDN 2 Key 02 PDN 3 Key 03 NPDN 1 Key 01 Ext No 0 9999 NPDN 2 Key 02 Ext No 0 9999 98 DBS 576 issued September 2001 576 50 750
20. adjust the intercom or incoming ring tone b During a call to adjust the handset or speaker volume To adjust the ringer volume of your phone while it is idle 1 Press the ON OFF key 2 Press the PROG key 3 Enter 9 then 1 to adjust the incoming ring tone The phone produces a tone 576 50 750 DBS 576 issued September 2001 21 2 Setting Up Your Phone OR Enter 9 then 2 to adjust the intercom ring tone The phone produces a tone 4 Press the VOLUME key 5 Press the ON OFF key gt To adjust the display contrast of your phone Note 1 While the phone is idle press the key This task requires a display phone 2 Press the VOLUME key several times as needed SETTING UP FLEXIBLE FUNCTION KEYS You can set up Flexible Function FF keys to initiate system features or to assign specific extension numbers Note You cannot set up FF keys that are dedicated to outside lines Contact your system administrator or DBS 576 and DBS 576HD dealer to make changes to dedicated FF keys gt To set up FF keys 1 Pickup the handset or press the ON OFF key 2 Press the PROG key 2 Press the FF key to be programmed gt Do one of the following If Then You want one key assess to a certain fea ture Notes You must enter a dial code when assigning features See Appendix A Dial Code List on page 95 e Not all dial codes can be stored in FF keys
21. an extension that has DND turned gt To use Automatic Camp on Call Waiting Note Automatic Camp on Call Waiting requires system programming 1 Pick up the handset or press the ON OFF key 2 Dial the extension number The called party hears an alert tone and you hear ringback tone 3 Remain on the line until the called party answers gt To leave a text message while camp on 1 Press the MSG key 576 50 750 DBS 576 issued September 2001 73 5 Communicating Within Your Office 2 Enter the send text message number 1 9 0 See Table 6 on page 72 for the send text messages gt To reply to a text message 1 Press the MSG key 2 Enter the reply text message number 1 9 0 See Table 7 on page 73 for the text message replies gt To answer a Camp on Call Waiting signal 1 Do one of the following To Do Answer a call a After receiving an alert tone replace the handset or press the ON OFF key to end the first call b Lift the handset or press the ON OFF key again to connect to the waiting call Toggle between two calls using 4 After receiving an alert tone press the HOLD key to Broker s Hold put the first call on hold b Press the ON OFF key to pick up the second call USING MESSAGE WAITING CALLBACK You can leave a callback request message or message waiting indication for a busy extension or one that does not answer After sending the
22. and replace the handset or press the ON OFF key Trunk Group Pickup Trunk Group Pickup allows you to answer calls ringing to any extension within your own MCO incoming trunk group gt To use Trunk Group Pickup 1 Lift the handset or press the ON OFF key 2 Enter the Trunk Group Pickup code default 709 3 Complete the call and replace the handset or press the ON OFF key Trunk Direct Pickup Trunk Direct Pickup allows you to answer calls ringing on a specific trunk number gt To use Trunk Direct Pickup 1 Lift the handset or press the ON OFF key 2 Enter the Trunk Direct Pickup code default 0 3 Dial the number of the ringing trunk 62 DBS 576 issued September 2001 576 50 750 4 Handling Incoming Calls 4 Complete the call and replace the handset or press the ON OFF key USING CALL PARK You can use the Call Park function to transfer a call even if you cannot locate the intended recipient of the call There are two ways for an extension to park a call on the DBS One way is to park the call at the receiving extension and to retrieve the call at another extension by dialing the park answer code plus the parking extension number The other way is to park the call at another extension and dial the park transfer answer code at the other extension to retrieve the call gt To park a call on this extension 1 While on a call press the HOLD key 2 Enter Call Park access code default 771 or pre
23. own extension group e Call Pickup External Calls You can pick up only direct external calls ringing within your own extension group Specified Group Pickup You can pick up a call ringing to an extension in another extension group gt To use Extension Group Pickup All Calls 1 Lift the handset or press the ON OFF key 2 Enter the Extension Group Pickup All Calls code default 701 3 Complete the call and replace handset or press the ON OFF key gt To use Extension Group Pickup External Calls 1 Lift the handset and press the ON OFF key 2 Enter the Extension Group Pickup External Calls code default 702 3 Complete the call and replace the handset or press the ON OFF key 576 50 750 DBS 576 issued September 2001 61 4 Handling Incoming Calls To use Specified Group Pickup All Calls 1 Lift the handset or press the ON OFF key 2 Enter the Specified Group Pickup access code default 703 3 Enter the number of the Call Pickup Group 01 72 where the call is ringing 4 Complete the call and replace the handset or press the ON OFF key Extension Direct Pickup Extension Direct Pickup allows you to answer a call to another extension by dialing the number of the ringing extension gt To use Extension Direct Pickup 1 Lift the handset or press the ON OFF key 2 Enter the Extension Direct Call Pickup code default 704 3 Dial the number of the ringing extension 4 Complete the call
24. standard phone e VB 44233 34 key small display speakerphone HOW TO USE THIS MANUAL We recommend that you read the entire manual before using your digital phone in order to get a clear idea of its capabilities WHAT THIS MANUAL CONTAINS This manual contains the following chapters e Chapter 1 Understanding Your Phone Describes features of Panasonic digital telephones e Chapter 2 Setting Up Your Phone Provides procedures for setting up telephone features such as Flexible Function FF keys e Chapter 3 Placing Outside Calls Provides procedures for making outside calls e Chapter 4 Handling Incoming Calls Provides several procedures for answering calls e Chapter 5 Communicating Within Your Office Provides procedures for handling internal calls e Chapter 6 Using Additional Features Provides procedures for using additional features e Appendix A Dial Code List Provides a list of dial codes used for programming FF keys 576 50 750 DBS 576 issued September 2001 Preface e Appendix B Customized PSD Bin Numbers Provides a table for documenting or tracking your personalized list of speed dial numbers NOTATION USED This user guide uses the following conventions e References to chapters and sections are enclosed in quotation marks and include the title and page number For example Setting Up Flexible Function Keys on page 22
25. the DN to appear on multiple telephones The calls ring in on a specified basis immediate delayed or no ring A telephone may only have one PDN on up to three keys but may have multiple NPDNs with up to three appearances of any one NPDN Figure 19 Example Directory Number assignments for Extension 200 ei Extension 200 7 9 OD A CD Sy a la a amp _ J een a a moi iC ee ee ee Keys H J Ext 202 les 203 fi CoC es gt Ext 200 Ext 200 Ex 200 Ext 201 Ext 201 Ext 201 eee as PDN Keys NPDN Keys for Ext 200 90 DBS 576 issued September 2001 576 50 750 6 Using Additional Features When a caller originates a call the call appears on the first available PDN key If all PDNs are unavailable the call will select the EXT LED When calls come in to a DN the call appears on the first available DN key If the call is to your PDN and no PDN key is available the call appears on the EXT LED Directory numbers may be assigned to FF keys 25 32 These are non appearing keys Intercom voice calls only go to the PDN extension but light the corresponding NPDN keys red A tone call follows the appropriate ring status immediate ring delayed ring etc for any extension gt To originate a call 1 Lift the handset or press the ON OFF key 2 Ifdialing an outside call
26. the ON OFF key has been pressed REDIAL Key Used to redial the last number dialed MUTE Key Used to activate deactivate the Mute function When activated the party on the other end cannot hear you See item 11 MUTE Indicator AUTO Key Used to access speed dialing or enter account codes ON OFF Key Used to make a call without lifting the handset or to turn the speaker on and off FLASH Key Used to end an outside call and to either restore out side dial tone or switch to external dial tone status without hanging up the receiver VOLUME Key Used to adjust the level of tones background music ringing receiver volume and display con trast HOLD Key Used to hold calls to retrieve held calls and to complete FF key programming 21 Microphone Used to talk to another party without using the handset Speaker Outputs tones and voice at your extension Note and keys are used to scroll through SSD s PSD s and extensions 12 DBS 576 issued September 2001 576 50 750 1 Understanding Your Phone Changing the Default Display The MODE key enables you to change the software mode of the display from Default Mode i e time and date to Directory Mode i e System Speed Dial SSD Personal Speed Dial PSD or Extension directories The END key enables you to return the display to Default Mode While in Directory Mode the soft keys enable you to view either the SSD PSD or Exte
27. to enter the desired SSD name Note Press the FLASH key to clear the entire entry 7 Press HOLD to store the entry 8 To set additional SSD index names press the VOLUME up or down key or HOLD to move to the desired SSD 9 Repeat steps 6 9 until all SSD indexes are entered 10 Press AUTO PROG to return to 81 User Maintenance step 1 above OR Press AUTO ON OFF to exit User Maintenance gt System Clock Date Time Day To change the system date time and day 1 Enter User Maintenance by pressing ON OFF PROG CONF 2 Enter 000 and press HOLD 44 DBS 576 issued September 2001 576 50 750 2 Setting Up Your Phone 3 Enter The Year two characters Month two characters and Day two characters and press HOLD Note Press the FLASH key to clear any existing data 4 Enter The Hour two characters and Minute two characters and press HOLD Note Press the FLASH key to clear any existing data 5 Enter The Day of Week where 1 Mon 2 Tues 3 Wed 4 Thurs 5 Fri 6 Sat 0 Sun and press HOLD to store the entry Note Press the FLASH key to clear any existing data 6 Press AUTO PROG to return to 81 User Maintenance step 1 above OR Press AUTO ON OFF to exit User Maintenance gt Text Message Replies To create Text Message Replies using either a large display or small display phone Enter User Maintenance by pressing ON OFF PROG
28. touch keys on a non display or small display phone to store phone numbers speed dial numbers or feature access codes gt To program a one touch key for an outside phone number 1 Pickup the handset or press the ON OFF key 2 Press the PROG key 3 Press the one touch key to be programmed 576 50 750 DBS 576 issued September 2001 23 2 Setting Up Your Phone 4 Dial the phone number to be stored 5 Press the HOLD key 6 Replace the handset or press the ON OFF key gt To assign an SSD number to a one touch key 1 Pickup the handset or press the ON OFF key 2 Press the PROG key 3 Press the one touch key to be programmed 4 Press the AUTO key 5 Enter the SSD bin number to be programmed 6 Press the HOLD key 7 Replace the handset or press the ON OFF key gt To assign a feature code or extension number to a one touch key Note When the system is set up for MCO Code level one touch keys automatically dial an outside line MCO Code level requires system programming 1 Pickup the handset or press the ON OFF key 2 Press the PROG key 3 Press the one touch key to be programmed 4 Ifthe feature functions at the MCO Code level press AUTO 5 Enter the desired feature code or extension number 6 Press the HOLD key 7 Replace the handset or press the ON OFF key gt To check a programmed one touch key Note This task requires a display phone 1 Pickup the handset or press the ON OFF
29. 1 or 91 6 82 82 or 92 etc gt To assign a PSD number to a one touch or soft key Note Before assigning PSD numbers you must determine whether the system is set up for Intercom Level programmed to dial an inside line or MCO Code level programmed to dial an outside line Depending on the system set up you must include the appropriate dialing code as part of the PSD number To determine which code to use see Table 5 on page 27 1 Pick up the handset or press the ON OFF key 2 Either e Press the PROG key and then press the AUTO key 26 DBS 576 issued September 2001 576 50 750 2 Setting Up Your Phone OR Enter the Speed Dial Set Clear code default 710 3 Enter the PSD bin number 80 99 4 Enter the phone number you want to be speed dialed maximum length 16 characters Remember to include the Intercom Level or MCO Code level code depending on how the system is set up Refer to the following table Table 5 Characters allowed when assigning PSD numbers To inserta Enter Press Digit or character 0 1 9 Intercom Level AUTO MCO Code AUTO 0 Pause REDIAL DP DTMF Code AUTO SSD Code AUTO NN N Hyphen Appears when the number is dialed or PROG checked but not during programming Display Number Start Stop AUTO 2 DTMF Conversion After the Other Party Answers AUTO 3 Version 2 5 and higher Hyphen Appears when the numbe
30. 3 Making Conference Calls ttsnconeadiunspatinnenecnicatenses 83 Controlling Background Music ccceesseesseceeeeeeeeeees 85 Using Timed Remainders lt 2 3 lt tiassisavtetsinceidh een seadeseadidds 85 Using Caller ID irei ana a 85 Caller ID CUL EO noninar aeai eanais 86 Call Log Operation for Small display Phones 86 Call Log Format for the Large Display Phone 88 Walking TRS Class of Service ccceeeceeseeeseeeteeeteeeees 89 Directory Numbers cai 2 ccsieiesa taarssiteanent ies 90 PAD Modena baichiaiec his E nies Neca t uate 92 Room Monitoring ssuccahspe citrine hasnedaespeieutiaeeadgouec oes 93 Sdent Montor arsine ety ean E t 94 576 50 750 DBS 576 issued September 2001 DBS 576 issued September 2001 576 50 750 PREFACE The Key Telephone User Guide is for anyone who uses a Panasonic 44 Series digital telephone in conjunction with the Panasonic DBS 576 The DBS 576 and DBS 576HD are telephone systems that provides you with a powerful set of features for handling calls This manual provides an overview of the following digital phones and offers detailed information about using the features provided by the DBS 576 and DBS 576HD e VB 44210A 16 key standard phone e VB 44220A 22 key standard phone VB 44223A 22 key small display speakerphone e VB 44224 22 key small display speakerphone voice recognition compatible VB 44225 22 key large display speakerphone e VB 44230 34 key
31. 5 Press the VOLUME key until the desired PSD bin number 80 99 is displayed 6 Press the FLASH key to clear the current default data 7 Press the HOLD key Notes e Itis strongly recommended that you assign the PSD bin number as a name for the key at this point so that it will appear on the display for future use The bin number should be entered in the following format PSDxx or xxx where XX or xxx the actual bin number Example PSD901 For more information see Assigning and Deleting Names for PSD Numbers on page 29 e Ifusing a large display phone press the MENU key then the key to the left of PERSONAL DIAL to have the change reflected on the display SETTING USER MAINTENANCE FUNCTIONS You have the option of adjusting several User Maintenance functions The telephone system dealer is not required to make these changes These items include settings for e Date and Time including date time and day of week e Personal Speed Dial PSD Assignment including PSD number and name System Speed Dial SSD Assignment including SSD number and name e Extension name Verified Account code 576 50 750 DBS 576 issued September 2001 33 2 Setting Up Your Phone e Call Forward ID code e Message Key ID code e Walking Toll Restriction Service TRS Code TRF of CFID CID Logging Ext Send Text Messages Text Message Replies e Absence Messages e System mode You can set the Sy
32. 6 issued September 2001 67 5 Communicating Within Your Office ANSWERING A PAGE WITH UNIVERSAL NIGHT ANSWER During night mode Universal Night Answer UNA sends incoming calls for selected trunks to ring external paging speakers UNA calls can be picked up from any extension provided the extension s COS allows UNA answer This feature can also be programmed so that incoming calls ring on both external paging speakers and at extensions with CO MCO appearances on FF keys Key Tele phones only gt To answer a UNA call 1 Pick up the handset or press the ON OFF key 2 Enter the UNA to Page Pickup code default 705 gt To answer a UNA call using the assigned FF key 1 Pick up the handset or press the ON OFF key 2 Press the assigned FF or UNA key MAKING ANNOUNCEMENTS TO BUSY EXTENSIONS Note This feature requires system programming or a specific DBS 576 or DBS 576HD configuration and may not be available For information see your system administrator or dealer This feature also known as Off Hook Voice Announce OHVA allows you to make an announcement to a busy extension If party you called is using a digital key telephone the announcement is heard only by the called party not by the other party he or she is talking to If however the party you called is using a single line telephone both the called party and the party he or she is talking to will hear the announcement gt To make an ann
33. Brandy PERSONAL DIAL SYSTEM DIAL EXTENSION FUNCTION SYSTEM FUNCTION EXT 113 Brandy PERSONAL DIAL SYSTEM DIAL EXTENSION FUNCTION SYSTEM FUNCTION EXT Figure 15 Intercom calling in use for large display phone Intercom call Talk Greg 113 Brandy PERSONAL DIAL SYSTEM DIAL EXTENSION FUNCTION SYSTEM FUNCTION EXT Outside line number 0 15 a Call duration Called _ party 576 50 750 DBS 576 issued September 2001 1 Understanding Your Phone This page intentionally left blank 20 DBS 576 issued September 2001 576 50 750 2 SETTING UP YOUR PHONE You can use the procedures in this chapter to customize your phone for the following e Adjusting Volume and Display Settings page 21 e Setting Up Flexible Function Keys page 22 Setting Up One touch Keys page 23 Setting Up Speed Dialing page 25 e Assigning and Deleting Personal Speed Dial PSD Numbers page 25 Linking System Speed Dial Numbers page 28 e Assigning and Deleting Names for PSD Numbers page 29 e Setting User Maintenance Functions page 33 ADJUSTING VOLUME AND DISPLAY SETTINGS You can adjust the volume or display of the following by pressing the VOLUME key e Intercom and incoming ringer Handset e Speaker e Display contrast of your phone To adjust the volume of your phone while it is in use 1 Press the VOLUME key a During ringing to
34. D The following displays display mode 1 is shown Call Result 08 30 Fri Oct 24 Time and Date blank Answered of Call m Calling Party l 10 2015553678 lt 4 Calling Number Hung Up Answered by Someone Else Call Log Entry Number 01 10 Note There are two Call Log display modes See To change the way call log entries are displayed on page 87 86 DBS 576 issued September 2001 576 50 750 6 Using Additional Features 3 Press to move forward in the call log and press to move back in the call log 4 To outdial the displayed call log number Press the left EXEC key to outdial a leading digit dial 9 dial the add digits usually 1 only in the USA and dial the displayed caller ID number OR Press the right EXEC key to outdial a leading digit usually 9 and dial the displayed caller ID number 5 To store the displayed call log number in a personal speed dial bin Press the PROG key the speed dial bin number 80 99 and press the left EXEC key to dial the add digits usually an area code and press the HOLD key OR Press the PROG key the speed dial bin number 80 99 press the right EXEC key and press the HOLD key 6 To exit the Call Log go on hook or press ON OFF gt To change the way call log entries are displayed 1 Go off hook or press ON OFF 2 Dial the Call Log feature code CONF 96 The Call Log is displayed 3 Press the
35. D numbers must be programmed from the attendant s phone Once programmed they are available for everyone to use A maximum of 80 or 800 SSD numbers are allowed depending on the system In an 80 SSD number system SSD numbers are stored in bins 00 79 In an 800 SSD system SSD numbers are stored in bins 000 799 You dial SSD numbers by entering the appropriate bin number or by using one touch or soft keys For more information see Dialing Speed Dial Numbers on page 52 Note To dial an SSD number using the one touch keys on a non display or small display phone you must first assign the SSD number to a PSD bin number For more information see Assigning and Deleting PSD Numbers on page 25 Linking System Speed Dial Numbers To handle phone numbers longer than 25 characters you can link up to six SSD numbers in one PSD bin You can then dial the entire number each SSD number contained in the chain by pressing the programmed PSD key or by entering the speed dial bin number Notes Before linking multiple SSD numbers to a PSD bin the SSD bins must already have been programmed with the appropriate speed dial information This requires system programming Ifnumbers do not appear on the display 00 79 or 000 799 when you use SSD codes your extension is not programmed to display that data P To link speed dial numbers to a PSD bin 28 DBS 576 issued September 2001 576 50 750 2 Setting Up Your Phone 1
36. DING You can send or forward your calls to another extension an outside line or to voice mail from either your extension or from an alternate extension Notes e Any outside number used for Call Forwarding must already be programmed into system speed dialing 576 50 750 DBS 576 issued September 2001 69 5 Communicating Within Your Office e Calls cannot be forwarded to an extension that already has Call Forwarding set or Do Not Disturb DND turned on The system allows you to cancel Call Forwarding and DND for your extension in one step e Calls can be forwarded by an extension with an NPDN or PNPDN if the COS gives permission gt To set Call Forwarding 1 Pick up the handset or press the ON OFF key 2 Do one of the following To forward All incoming calls Do Enter the appropriate Call Forwarding All Calls Set code For your extension enter 721 For another extension enter 741 All incoming calls that ring a busy extension Enter the appropriate Call Forwarding Busy Set code e For your extension enter 722 e For another extension enter 742 All incoming calls that ring an extension that doesn t answer Enter the appropriate Call Forwarding No Answer Set code For your extension enter 723 For another extension enter 743 3 If setting Call Forwarding for another extension enter the number of the extension whose calls you are forwa
37. Features To establish a private conversation with a conference member 1 While in a conference call press CONF conference member number For example to have a private conversation with conference member 1 press CONF 1 Note To reestablish the conference press CONF For parties represented with an FF key DN CO key only 1 Press HOLD This places all parties on hold Conference Hold 2 Press the FF key for the conference member Note To reestablish the conference press CONF gt To place a conference call on hold 1 Press HOLD This places all parties on Conference Hold Note Depending on system programming one of the following occurs e Conference members hear a Hold tone or Music on Hold e Conference members can talk to each other Unsupervised Conference Note To reestablish the conference press HOLD gt To release a conference member For 3 party conference calls only 1 Press PROG conference member number For example to release conference member 2 press PROG 2 Note The conference member numbers are shown on the display For conference calls with 3 to 8 parties members 1 Press CONF conference member number 2 Do one of the following Hang up Lift the handset or press the ON OFF key and then press HOLD to re enter the conference call e Press the DN key or CO key that indicates the Hold status and then press CONF to re enter the conference call I
38. HOLD key to change the display mode The following displays MODE 1 MODE 2 08 30 Fri Oct 24 O01 2015553678 H 01 2015553678 Jones gt To delete all call log entries 1 Go off hook or press ON OFF 2 Dial the Call Log feature code CONF 96 3 Press the CONF key 576 50 750 DBS 576 issued September 2001 87 6 Using Additional Features Call Log Format for the Large Display Phone You can view both the calling number information as well as the detailed information on each entry In addition you can outdial the displayed number or store the displayed number in a personal speed dial bin gt To view dial or store call log entry for a large display phone 1 Go off hook or press ON OFF 2 Dial the Call Log feature code CONF 96 Note You can assign an FF key to flash when there is a new entry in the log You can then press the key to access the log this turns off the LED The following displays display mode 1 is shown Call Log Entry Number 01 10 Call Result iD 7 ime an ate blank Answered 08 30 Fri Oct 24 of Call m Calling Party Mhi0 4045557654 lt t Calling Number Hung Up Answeredby Wl06 2015553678 oO Someone Else mo7 2015554444 Oosg 2015553456 ap e 09 4045554321 oO Who 4045557654 Note There are two Call Log display modes for the first two lines of the display See To change the way call log entries a
39. OLD SEP E Enter Extension Name e Ifusing a large display phone press the soft key next to the desired row of letters e Ifusing a small display phone press the appropriate one touch key Note Press the FLASH key to clear any existing data 5 Use the bottom row of FF keys to select a single letter Notes e Press the key to erase a single entry e Press the key to enter a space 6 Repeat steps 4 5 as many times as necessary to enter the desired speed dial name Note Press the FLASH key to clear the entire entry 7 Press HOLD to store the entry 8 To set additional extension names press the VOLUME up or down arrow or HOLD to move to the desired SSD 9 Repeat steps 4 8 until all extension names are entered 10 Press AUTO PROG to return to 81 User Maintenance step 1 above OR Press AUTO ON OFF to exit User Maintenance 576 50 750 DBS 576 issued September 2001 41 2 Setting Up Your Phone gt Send Text Messages To create Send Text Messages using either a large display or small display phone 1 Enter User Maintenance by pressing ON OFF PROG CONF Enter 11 press HOLD enter 0 and press HOLD Press HOLD enter Message Number 0 9 and press HOLD Enter Text Message up to 15 characters ee S e Ifusing a large display phone press the soft key next to the desired row of letters e Ifusing a small display phone press the appropriate one touch key Note Press the
40. Pick up the handset or press the ON OFF key 2 Either e Press the PROG key and then press the AUTO key OR e Enter the Speed Dial Set Clear code default 710 3 Press the soft or one touch key for the PSD bin 80 99 to be programmed 4 Press the AUTO key 5 Enter the SSD bin number that contains the first part of the number to be dialed If a pause is required press the REDIAL key 6 Repeat steps 4 5 up to 5 more times for each remaining SSD number to be linked 7 Press the HOLD key when you are finished 8 Replace the handset or press the ON OFF key gt To use a PSD key that links multiple speed dial numbers 1 Ifnecessary select the trunk group 9 81 84 to access an outside line Normally the trunk is selected by the speed dial numbers 2 Press the PSD key Assigning and Deleting Names for PSD Numbers After assigning a PSD number to a one touch or soft key you can assign a name to the key e g Home John etc You can then view the assigned PSD name when you are in the PSD Directory mode Note You need to know the PSD bin number for PSD number in order to assign a name to it To determine the bin number see Checking Speed Dial Numbers on page 54 gt To assign a name to a PSD number Note This task requires a display phone 1 Pick up the handset or press the ON OFF key 2 Press the PROG key 3 Press the key 576 50 750 DBS 576 issued September 2001 29
41. Pick up the handset or press the ON OFF key 6 Dial the phone number Note You must respond to the callback tone within 15 seconds To cancel a callback request Version 2 0 and higher 1 Pick up the handset or press the ON OFF key 2 Dial the Callback cancellation code default 769 3 Replace the handset USING ACCOUNT CODES You can assign account codes both non verified account codes and verified ID codes to clients to help track a variety of information such as call dates and times numbers called and outside line numbers used This information is then printed for each account on a System Message Detail Recording SMDR record Note An SMDR printer or external call accounting system is required to collect account code records Non verified Account Codes Non verified account codes are voluntary and do not have to be entered before you make a call They can also be assigned to both incoming and outgoing calls You can enter a non verified account code before making a call or during a call gt To enter a non verified account code before making a call 1 Pick up the handset or press the ON OFF key 2 Enter the Account Code code default 8 50 DBS 576 issued September 2001 576 50 750 3 Placing Outside Calls 3 Enter the Account Code up to 4 digits or up to 10 digits depending on the setting 4 Press the key 5 Dial 9 or press an FF key that is dedicated to an outside line 6
42. T Kate eeace a a a e a 63 Communicating Within Your Office 008 65 Calling Other Extensions ai5 0250etsea stein aes ke aianes 65 Switching Between Tone and Voice Calling 66 Using AG MI cl sine ars cetieta av aneecunea nites aero eae eisai 67 Answering a Page Meet Me Answer ceseeseeeees 67 Answering a Page with Universal Night Answert 68 Making Announcements to Busy Extensions 68 Answering an Announcement ccceeceesesteeeteeeeeee 69 Transferring Calls with an Announcement 69 4 DBS 576 issued September 2001 576 50 750 Using Call FOrwardinigas ccitnaen i sccultac nace weasels 69 Using Camp on Call Waiting cccecccecesceseeeteeeeees 72 Using Message Waiting Callback eceeceeeceeseeeeteees 74 Using Do Not Disturb s ssesseeseesseeseeseesseesseserssessresseseess 75 Using Absence Messages esessesessssessessresrssssressesre 76 Locking Your Extension ss seesesessessessesressessssrssresseese 78 Using Additional Features sseeeeeeeeeneeeeeee 81 Using the Mute Key a5 sscasssseactassisartigsieqachsnecesgcazesseatelds 81 Using Off Hook Monitor ssssessseeseesessseesseserssessresseseess 82 Using Handsfree Answerback and Handsfree Operation 82 Using Voice Recognition ssessseesseseesseeseesrrssessressesee 83 Using the Flash Feature s neeseneseeseeseessesseserssessresseseess 8
43. Text Message No Message Text 1 Visitor Here 6 User Defined 2 Need Help 7 User Defined 3 Important 8 User Defined 4 Urgent 9 User Defined 5 Emergency 0 User Defined Also beginning with CPC Version 2 0 the busy party can reply with a text message that displays on the camping on phone Any one of the following messages can be selected Messages 6 to 9 and 0 have no default message text All the messages can be changed through system programming 72 DBS 576 issued September 2001 576 50 750 5 Communicating Within Your Office Table 7 Text Message Replies Message No Message Text Message No Message Text 1 Take A Message 6 User Defined 2 Please Hold 7 User Defined 3 Will Call Back 8 User Defined 4 Transfer 9 User Defined 5 Unavailable 0 User Defined Note Camp on Call Waiting can be set manually or automatically However automatic Camp on Call Waiting requires system programming gt To manually camp on to a line and notify a party that they have a call waiting 1 Pick up the handset or press the ON OFF key 2 Dial the extension number 3 After you hear a busy tone enter the Camp on Call Waiting Set code default 2 The Called party hears an alert tone and you hear a ringback tone 4 Stay on the line until the called party answer Notes e Ifcall waiting is accepted the busy tone changes to a ringing tone e You cannot send a call waiting message to
44. UME up or down arrow or HOLD to move to the desired Extension Repeat steps 5 6 until all extensions are entered Press AUTO PROG to return to 81 User Maintenance step 1 above OR Press AUTO ON OFF to exit User Maintenance 576 50 750 DBS 576 issued September 2001 37 2 Setting Up Your Phone 5 a Caller ID Call Log To set or assign Caller ID Logging for an extension using either a large display or small display phone 1 Enter User Maintenance by pressing ON OFF PROG CONF 2 Enter 10 press HOLD HOLD and enter Log Control Number 3 Press HOLD dial the Extension Number and press HOLD to store the entry 4 To set CID Log for additional extensions press the VOLUME up or down arrow or HOLD to move to the desired extension 5 Repeat step 3 until all extensions are entered 6 Press AUTO PROG to return to 81 User Maintenance step 1 above OR Press AUTO ON OFF to exit User Maintenance Day Night System Mode To set the Day of Week modes using either a large display or small display phone 1 Enter User Maintenance by pressing ON OFF PROG CONF 2 Enter 07 press HOLD enter 3 and press HOLD HOLD 3 Enter pattern 0 no pattern 1 pattern 1 2 pattern 2 3 pattern 3 for the first Sunday and press HOLD to store the entry Note To clear an entry or existing data press the FLASH key 4 To set additional Day of Week modes press the VOLUME up or down ar
45. callback message you hang up the phone and wait for the call back The called party s message indicator lamp then flashes that a message has been received When the message indicator lamp flashes it indicates either a callback message from another extension or if your system uses voice mail a voice message For a callback message the display reflects the extension or name that sent the message For a voice message the display reflects that a new message has been received If multiple messages have been received the display reflects the number of messages and indicates the origin of the first message i e the extension number or voice mail Note Ona large display phone you can use the MSG key to answer callback requests 74 DBS 576 issued September 2001 576 50 750 5 Communicating Within Your Office To send a Message Waiting Callback request 1 Pick up the handset or press the ON OFF key 2 Dial the extension number 3 While the phone is still ringing or when you hear the busy tone enter the Message Wait code default 4 The message lamp flashes at the called extension Note You may need to dial 1 to change to tone calling before sending the message 4 Replace the handset or press the ON OFF key To respond to a Message Waiting Callback request Note Multiple messages are accessed in the order in which they are received 1 Pick up the handset or press the ON OFF key 2 Do one of the followi
46. ce Recognition page 83 e Flash Feature page 83 e Conference Calls page 83 e Background Music page 85 Timed Reminders page 85 e Caller ID page 85 e Walking Class of Service page 89 Directory Numbers page 90 Zip Mode page 92 e Room Monitoring page 93 e Silent Monitor page 94 USING THE MUTE KEY You can use the MUTE key on your phone or an FF key assigned as a Mute key to mute the handset or microphone so that the party on the other end cannot hear you The Mute indicator flashes when using handset mute and lights steadily when the microphone is muted Note To use handset mute you must assign an FF key as a Mute key gt To block outgoing audio using the Mute key 1 Pick up the handset or press the ON OFF key 2 Dial the desired number 3 To mute your conversation Using the handset mute press the Mute FF key 576 50 750 DBS 576 issued September 2001 81 6 Using Additional Features e Using the microphone mute press the MUTE key 4 To turn the mute function off e Using the handset mute press the Mute FF key Using the microphone mute press the MUTE key USING OFF HOOK MONITOR Off Hook Monitor allows you to play a called or calling party s voice through the speaker on your phone even if you are using the handset This allows a third party to hear both sides of a conversation Note Off Hook Monitor does not activate your phone s microphone The party at
47. dial the outside line group access code 9 81 84 3 Dial the phone number or extension number To receive a call to a directory number PDN or NPDN 1 Ifringing go off hook or press the green blinking PDN or NPDN key If not ringing press the red blinking PDN or NPDN key gt To originate a call using a non primary directory number 1 Lift the handset or press the ON OFF key 2 Press the desired NPDN key 3 Ifdialing an outside call dial the outside line group access code 9 81 84 4 Dial the phone number or extension number gt To receive a call using a non primary directory number 1 Lift the handset or press the ON OFF key 2 Press the desired NPDN key gt To call a primary directory number extension NPDNs not called 1 Lift the handset or press the ON OFF key 2 Dial the Direct Call to PDN access code default 766 or press the Direct Call to PDN key 576 50 750 DBS 576 issued September 2001 91 6 Using Additional Features 3 Dial the extension number To transfer a call to the primary directory number extension NPDNs not called 1 Place the current call on hold 2 Dial the Direct Call to PDN access code default 766 or press the Direct Call to PDN key 3 Dial the extension number 4 If desired wait until the PDN Extension answers and introduce the call 5 Hang up ZIP MODE The Zip mode feature CPC version 2 5 or higher automatically a
48. e code default 740 b Dial the extension number 3 Replace the handset or press the ON OFF key gt To cancel DND 1 Pick up the handset or press the ON OFF key 2 Do one of the following To cancel DND Do For your extension Enter the Cancel DND code default 720 For another extension a Enter the Cancel DND Set by Other Phone code default 750 b Dial the extension number 3 Replace the handset or press the ON OFF key USING ABSENCE MESSAGES Absence messages appear on the display of any internal caller who calls your extension gt To assign the Absence Message 1 Lift the handset or press the ON OFF key 76 DBS 576 issued September 2001 576 50 750 5 Communicating Within Your Office 5 6 Note Enter the Absence Message code default 729 Enter the Absence Message number See Table 8 on page 77 If desired enter the 4 digit returning time Press HOLD key Replace the handset or press the ON OFF key Five absence messages 0 4 are supplied with the DBS Messages 5 to 9 have no default message text All the messages can be changed through system programming Table 8 Absence Messages Message No Message Text Message No Message Text 0 In Meeting 5 Absence _No_5 1 At Lunch 6 Absence _No_5 2 Out of Office 7 Absence _No_5 3 Vacation 8 Absence _No_5 4 Another Office 9 Absence _No 5 Optionall
49. eeaees 34 To Enter User Maintenance Mode ecceeeeesteeeteees 35 576 50 750 DBS 576 issued September 2001 3 Placing Outside Calls cccccccccseeeeeeeeeneneeneeeeeeeeees 49 Accessing an Outside Line cccecsseceseceseceeeeeeeeeneeeees 49 Using Account Codes 0 cccccesccessseessecsseceseeeeeeeeseeseeeees 50 Non verified Account Codes 0 cccccsccsssceeseeeseeseeenees 50 Verified Account Codes jiiccstieesnsisaaiacualandtactsssannanigens 51 Redialing Outside Numbet ccccccssccssceseetteeeteeeees 51 Using Speed Dialing ii cotiee Seid loves octet oe tagi lea iteess 52 Dialing Speed Dial Numbers ccccscesseeeteeeeeeeeees 52 Checking Speed Dial Numbets cccccsseesseeeeeeees 54 Handling Incoming Callls sseeseeeeeeeeeeeeeeeees 57 Answering Callsuc css cileedusagatuadd elsvnlret teal e 57 Using Call Holdra iienaa ia 58 Transferring Calls ates sya cra oteeantunectnat essa cie teks tiaeeca tis 59 Supervised Trans fers csctas issu choir aiceeinittaats 59 Unsupervised Transfers 5 is sss crsavastastaeteancst avetasaisneis 60 Using Call Pickup ic savas aa a E eames 61 Extension Group Pickup cccccssccsssccsetscssccssecetnsees 61 Extension Direct Pickup 00 0 0 ccecceesceesseeeteceeeeeeeeeseeens 62 Trunk Group Pickup iiscse seeeeticteetasteceiseeeedaanicteds 62 Tr nk Dire teP 1CKUD veay225sschadaad nervastaceddaescacepasescchonnag lead 62 Using G ll RA
50. efault 703 b Enter the number of the call pickup group 01 72 where the phone is ringing 3 Complete the call and replace the handset or press the ON OFF key 576 50 750 DBS 576 issued September 2001 57 4 Handling Incoming Calls USING CALL HOLD Depending on the set up of your system you can put one or more calls on hold and retrieve those calls using the HOLD key or a designated Floating Hold key Notes The Floating Hold feature assigns a Floating Hold number 001 576 for DBS 576 001 096 for DBS 576HD to a specific FF key By placing a call on hold using the Floating Hold key you can retrieve the call from any phone that has an FF key that is assigned the same Floating Hold number or by simply entering the Floating Hold number e Floating Hold requires system programming The EXT indicator flashes when you hold an internal call or an outside line that is not assigned to an FF key e Ifyou do not pick up a held call in a certain period of time you will hear a tone indicating that the call is still waiting P To place a call on hold 1 While on a call press the HOLD key or the Floating Hold FF key gt To use Broker s Hold and toggle between two calls 1 While on a call press the HOLD key to put the first call on hold 2 Press the FF key that is flashing green to answer the second call 3 Press the HOLD key to put the second call on hold 4 Press the FF key that is flash
51. er 13 743 extension num Set from another ext ber Call Forward No Answer 14 753 extension num Cancel from another ext ber Call Park Hold Answer 63 Call Park Hold 64 771 Call Park Answer Own 65 7712 Ext Call Park Answer Other 66 773 Ext Call Park Transfer 67 774 Call Pickup Group All 31 701 Calls Call Pickup Group CO 232 702 Calls only Call Pickup Group desig 33 call pickup 703 nated group 1 99 Call Pickup Direct Trunk 34 0 Call Record Key 78 extension number Callback at Busy Tone 49 N A N A Camp on at Busy Tone 50 N A N A 96 DBS 576 issued September 2001 576 50 750 Function Fixed Dial Code Flexible Dial Code Customized REDIAL Dial Code Conference Key 36 Day 1 Night Toggle Prior to 25 760 Ver 2 0 Day 1 Day 2 Night Toggle Ver 2 0 and higher Day2 26 761 Direct Call Pick Up 73 extension number 704 DND Set Cancel 18 720 Extension Call Extension number N A N A Extension Directory Name 41 Assignment Recall Flash Key 39 Floating Hold Answer Call 04 9 Park Pickup Ver 2 0 and higher Headset Mode 35 Meet Me Answer 30 Ht Message Waiting Callback 07 5 Cancel Message Waiting Callback 08 6 Message and Voice Mail 76 extension number Key Message Waiting Set at Busy 51 Tone Message Waiting Set at 59 Ringback Tone Night 1 27 762 Night 2 for Built In
52. exit User Maintenance To set or assign SSD numbers using either a large display or small display phone 1 Enter User Maintenance by pressing ON OFF PROG CONF 2 Enter 02 and press HOLD HOLD HOLD 3 Enter SSD Bin Number 00 79 or 000 799 and press HOLD 4 Enter SSD Digits to be dialed and press HOLD to store the entry Note Press the FLASH key to clear an entry or any existing data 5 To set additional SSD numbers press the VOLUME up or down key or HOLD to move to the desired SSD 6 Repeat steps 4 5 until all SSDs are entered 7 Press AUTO PROG to return to 81 User Maintenance step 1 above OR Press AUTO ON OFF to exit User Maintenance 576 50 750 DBS 576 issued September 2001 43 2 Setting Up Your Phone To create SSD indexes using either a large display or small display phone 1 Enter User Maintenance by pressing ON OFF PROG CONF 2 Enter 02 press HOLD enter 2 and press HOLD HOLD 3 Enter SSD Index Number 1 2 and press HOLD 4 Enter SSD Index Name e Ifusing a large display phone press the soft key next to the desired row of letters e Ifusing a small display phone press the appropriate one touch key Note Press the FLASH key to clear any existing data 5 Use the bottom row of FF keys to select a single letter Notes Press the key to erase a single entry Press the key to enter a space 6 Repeat steps 4 5 as many times as necessary
53. ey assigned to the monitoring mode Room Monitor followed by the monitored extension number Placing the monitoring extension back on hook or pressing ON OFF or FLASH will cancel the monitoring mode 576 50 750 DBS 576 issued September 2001 93 6 Using Additional Features SILENT MONITOR A CAUTION When using the ACD Silent Monitor feature in some states it is illegal or civilly actionable to monitor telephone communications without giving prior warning to all participants These laws do not make the Silent Monitor feature on a telephone system illegal Before activating this feature please check applicable state and federal laws The Silent Monitor feature allows an ACD supervisor to monitor a call between an ACD agent and a caller without the knowledge of either party See CAUTION above If necessary the ACD supervisor can initiate a three way call by barging into the call P To initiate Silent Monitor Action Result Press ON OFF 768 Extension number you want to monitor OR The Silent Monitor feature is Press the FF key assigned as a Silent Monitor active and the extension is Key Extension number you want to monitor being monitored The Silent OR Monitor key flashes green when Silent Monitor is active Press only the Silent Monitor Key if the FF key has been preprogrammed to monitor a specific extension number You do not need to enter the extension number
54. f you did not select the correct conference member re enter the conference by pressing CONF and repeat the previous steps with a different member number 84 DBS 576 issued September 2001 576 50 750 6 Using Additional Features CONTROLLING BACKGROUND MUSIC If your system is set up with a music source you can play music over the speaker of your phone If Music On Hold is provided with your system callers will automatically hear music when you place them on hold gt To turn background music on or off 1 Pick up the handset or press the ON OFF key 2 Enter the Background Music code default 30 3 Replace the handset or press the ON OFF key Note Ona large display phone you can turn background music on or off by pressing the BGM soft key while in the Function System menu USING TIMED REMINDERS You can program your phone to act as an alarm clock and alert you at a designated time with an audible tone gt To set a timed reminder reminder alarm 1 Pick up the handset or press the ON OFF key 2 Enter the Timed Reminder Set code default 31 3 Enter the time in 24 hour format you want the timed reminder alarm to sound For example 0100 1 00 am 1300 1 00 pm 4 Replace the handset or press the ON OFF key gt To cancel a timed reminder 1 Pick up the handset or press the ON OFF key 2 Enter the Cancel Timed Reminder code default 39 3 Replace the handset or press the ON OFF
55. ft key to the left of the desired group of letters to display the first five extension entries 3 Scroll through the extension directory until the desired extension entry is displayed To scroll forward press the NEXT key To scroll backwards press the PREV key 4 To scroll forward in the directory press the NEXT key To scroll backwards in the directory press the PREV key 5 Pick up the handset or press the ON OFF key 6 Press the soft key next to the desired extension entry to initiate dialing Switching Between Tone and Voice Calling You can call another extension using tone calling or voice calling Tone calling sends a ringing tone to the called extension where voice calling performs like an intercom call and connects immediately without ringing the extension If desired the called party can answer a voice call without lifting the handset System programming determines the default calling mode however you can switch between tone and voice calling by entering 1 gt To switch between tone to voice calling 1 Lift the handset or press the ON OFF key 2 Dial the extension number 3 If your phone is set for tone calling and you want to make a voice call enter 1 Or if your phone is set for voice calling and you want to make a tone call enter 1 4 Speak when the call is answered 5 Replace the handset or press the ON OFF key 66 DBS 576 issued September 2001 576 50 750 5 Communicating Within You
56. he FLASH key 4 Enter Desired Mode for Pattern 1 first 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 and press HOLD to store the entry Note To clear an entry or existing data press the FLASH key 5 To set additional mode schedules press the VOLUME up or down arrow or HOLD to move to the desired mode Repeat steps 3 5 until all patterns and modes are set There are 3 total patterns with 5 start time modes each Note Entry Positions are listed in Chapter 4 of Section 700 Feature Operations 7 Press AUTO PROG to return to 81 User Maintenance step 1 above OR Press AUTO ON OFF to exit User Maintenance 576 50 750 DBS 576 issued September 2001 39 2 Setting Up Your Phone To set the Special Day Modes using either a large display or small display phone 1 Enter User Maintenance by pressing ON OFF PROG CONF 2 Enter 07 press HOLD enter 1 and press HOLD HOLD 3 Enter Start Time in Hours 2 characters and Minutes 2 characters for the Special Day 1 mode and press HOLD to store the entry Note To clear an entry or existing data press the FLASH key 4 Enter Desired mode for Special Day 0 None 1 Day 1 2 Day 2 3 Night 4 Night 1 5 Night 2 and press HOLD to store the entry Note To clear an entry or existing data press the FLASH key 5 To set additional Special Day modes press the VOLUME up or down arrow or HOLD to move to
57. ing green to return to the first call gt To retrieve a call placed on hold do one of the following To retrieve a call Do From the extension that placed Press the FF key that is flashing green the call on hold OR Press the HOLD key if no FF key is flashing 58 DBS 576 issued September 2001 576 50 750 4 Handling Incoming Calls To retrieve a call Do From a different extension Press the FF key that is flashing red than the one that placed the call on hold From Floating Hold also a Press the Floating Hold FF key known as Station Park Pick Up OR a Enter the Floating Hold Answer code default 9 b Enter the Floating Hold orbit number 001 576 CPC 288 576 10 96 CPC 96 HS HM or 001 099 CPC 288 576 or 01 09 CPC 96 HS HM See the note below Note The number of floating hold orbits available may very depending on the Station Floating Park Hold Pickup setting FF1 0 02 0025 The station park pickup access code can set to 9 default or 733 The floating hold pickup access code 9 operates as follows System Size Virtual Line Number and Operation 96 01 09 Floating Hold pick up 10 96 Station Park Hold pick up purpose Above 96 001 099 Floating Hold pick up DBS 576 only 100 576 Station Park Hold pick up purpose TRANSFERRING CALLS You can transfer a call to an open extension a busy extension or an outside line These
58. is Manual Contains 00 0 0 ccccesceeseeereeeteeeeeeeees 7 Notation Usedencane enr ae a a hE i 8 For More Information cccccececseeseeeteceeeeeeeeeneenteeeees 8 Understanding Your Phone ssseeeeeeeeneeeees 9 Non Display Phones ys cei srccdcurien uel cedtesus aroeanmetetvisceetnies 9 Small Display Phones si cnncoveccestsnedccegoetsebadmecsedutaeeacans 11 Changing the Default Display eee eeseeseeeteeneeeee 13 Understanding Display Information eee 13 Using Variable MOdG 05 c lt meecesstuzes ic ceceesealcuseasted genio 14 Large Display Phones lt cetssdctessautaedeaedsisesdetnnsdeatet tetera 15 Changing the Default Display cee eeeeseeseeeteeeeeees 17 Understanding Display Information c eee 18 Setting Up Your Phone cc cccccccceceeeeeeeeeeeeeeeeeeeeeees 21 Adjusting Volume and Display Settings eee 21 Setting Up Flexible Function Keys eceeeeseeeeeteeneeees 22 Setting Up One touch Keys ccssccsscsssccesrceseccssceeseces 23 Setting Up Speed Dialing ss oossssessesessseesseseeesesseessesrese 25 Assigning and Deleting PSD Numbers eee 25 Assigning SSD Numbers c ccescceeseeeseeeseecseeeeeeeenees 28 Linking System Speed Dial Numberts c eeeee 28 Assigning and Deleting Names for PSD Numbers 29 Setting User Maintenance Functions cceeceesseeneee 33 About User Programming ccccecccessceesecseeeeee
59. key USING CALLER ID Caller ID displays a caller s name and number if available The information appears on the second line of the LCD display when a call is received during a conversation If the call is from another extension the extension name or number is displayed 576 50 750 DBS 576 issued September 2001 85 6 Using Additional Features Caller ID Call Log Note This feature requires system programming or a specific DBS configuration and may not be available For information see your system administrator or DBS dealer The Call Log keeps a record of Caller ID calls that ring your extension Calls are shown in order with the most recent call appearing at the top of the display Each Call Log entry includes the following call information e Calling number e Calling name if provided Time and date e How the call was answered How the call was routed Call Log Operation for Small display Phones You can view both the calling number information as well as the detailed information on each entry In addition you can outdial the displayed number or store the displayed number in a personal speed dial bin gt To view dial or store the call log entry for a small display 1 Go off hook or press ON OFF 2 Dial the Call Log feature code default CONF 96 Note You can assign an FF key to flash when there is a new entry in the log You can then press the key to access the log this turns off the LE
60. key 2 Press the CONF key 24 DBS 576 issued September 2001 576 50 750 2 Setting Up Your Phone 3 Press the one touch key to be checked Programmed data appears on the display 4 Replace the handset or press the ON OFF key SETTING UP SPEED DIALING You can set up the following speed dial features using your phone s one touch or soft keys Speed dial numbers Speed dial linking Speed dial names Assigning and Deleting PSD Numbers You can assign frequently called numbers or System Speed Dial SSD numbers to your phone s one touch or soft keys These keys are preprogrammed to correspond to specific PSD codes or bins You store your PSD numbers in these bins When you press a one touch or soft key containing a PSD number the PSD bin associated with that key is accessed and the speed dial number is dialed You can assign up to 10 PSD numbers to the one touch keys on a non display or small display phone PSD bins 80 89 and up to 20 PSD numbers to the soft keys on a large display phone PSD bins 80 99 When in the PSD Directory Mode you can view the PSD bin numbers on the display On a small display phone two bins are displayed at a time To display the next two bins press the key To display the previous two bins press the key On a large display phone 10 PSD bins are displayed at a time To display the next 10 bins press the NEXT key To display the previous 10 bins press the PREV key Fo
61. ng To Do Answer a callback request Enter the Message Wait Callback Set code default 6 Or if using a large display phone press the MSG key OR Press the Flexible Function FF Key assigned as a Message Callback Key e Phone automatically dials the extension that sent the callback request e Message lamp goes off when the call is answered Cancel a Message Waiting Enter the Cancel Message Waiting Callback code Callback request default 5 Only the person receiving a Message Waiting Callback request can cancel the request The sender of a callback request cannot cancel the request once it has been sent 3 Replace the handset or press the ON OFF key USING DO NOT DISTURB Use DND to temporarily stop calls from coming to your extension 576 50 750 DBS 576 issued September 2001 75 5 Communicating Within Your Office Note If your phone is set for Call Forwarding No Answer or Busy such as to voice mail only calls from other extensions will be blocked External calls will still ring through to your extension before being forwarded to voice mail Permanent call forwarding is determined through system programming gt To turn DND on 1 Pick up the handset or press the ON OFF key 2 Do one of the following To turn DND on Do For your extension Enter the DND Set code default 720 For another extension a Enter the DND Set by Other Phon
62. ng page 72 sing Do Not Disturb page 75 U U e Using Message Waiting Callback page 74 U U sing Absence Messages page 76 Locking Your Extension page 78 CALLING OTHER EXTENSIONS You can call other extensions by entering the extension number or by using the soft keys and Extension Directory While making a call you can also specify whether to use tone calling or voice calling gt To call another extension by entering the extension number 1 Pick up the handset or press the ON OFF key 2 Dial the desired extension or dial 0 for the operator gt To call another extension using the soft keys on a small display phone 1 Press the MODE key twice EXT appears on the second line of the display 2 Press the soft key next to EXT The first two extension entries appear on the second line of the display 576 50 750 DBS 576 issued September 2001 65 5 Communicating Within Your Office 3 Scroll through the directory until the desired extension entry is displayed To display the next two entries press the key To display the previous two entries press the key 4 Pick up the handset or press the ON OFF key 5 Press the soft key next to the desired extension entry to initiate dialing To call another extension using the soft keys on a large display phone 1 From the Main Menu press the soft key to the left of EXTENSION 10 alphabetical entries are displayed 2 Press the so
63. nsion directories After selecting the desired directory the soft keys also enable you to either view or dial speed dial or extension numbers For more information on using directories to make calls see Dialing Speed Dial Numbers on page 52 and Calling Other Extensions on page 65 While in Variable Mode you can also use the soft keys to access various system features Notes e You must be in Directory Mode to view speed dial and extension directories or dial speed dial numbers using the soft keys The system features displayed in Variable Mode require system programming gt To display the Directory Mode on a small display phone 1 A Press the MODE key one time to access the speed dial directories SSD and PSD appear on the second line of the display OR B Press the MODE key twice to access the Extension Directory EXT appears on the second line of the display 2 Press the END key to return to Default Mode Understanding Display Information Display information indicates the status of the phone However this information will vary depending on how the phone is programmed and its status Several of the more common displays are illustrated below Figure 3 Idle condition for small display phone display default 10 40 Wed MAR 17 Extension t 113 Brandy lt User name 576 50 750 DBS 576 issued September 2001 13 1 Understanding Your Phone Figure 4 Messages
64. nswers calls when you are operating a Key Telephone in headset mode P To enter or cancel Zip mode 1 Press the ON OFF key 2 Press the PROG key and dial 80 OR Press the ZIP key Press the ON OFF key 92 DBS 576 issued September 2001 576 50 750 6 Using Additional Features ROOM MONITORING This feature allows you to monitor the sounds in a room from another extension or room To activate Room Monitoring the monitored extension mut enable the Room Monitor feature before the monitoring extension can listen to the sounds in the room To set up a monitored extension Action Result Dial the monitored extension access code You will hear a confirmation tone after the default 775 monitored extension has enabled the Room Monitor feature If the monitored extension Or has an LCD display a confirmation message will also be shown Press an FF key assigned with the monitored access code Placing the monitored extension back on hook or pressing ON OFF or FLASH will cancel the monitored mode gt To set up the monitoring extension Action Result Dial the monitoring extension The monitoring extension enters the monitoring mode access code default 776 OR Press an FF key assigned the monitored access code and the extension number of the moni tored extension OR While the handset is on hook The monitoring extension will automatically enter the press an FF k
65. ntry to initiate dialing 576 50 750 DBS 576 issued September 2001 53 3 Placing Outside Calls To dial a speed dial number by entering the speed dial bin number Note You must know the PSD or SSD bin number for the number to be dialed to perform this task For information on determining speed dial numbers see Checking Speed Dial Numbers on page 54 1 Pick up the handset or press the ON OFF key 2 If necessary access an outside line 3 Press the AUTO key 4 Enter the appropriate three digit speed dial bin number PSD bins 80 99 or SSD bins 00 79 or 000 799 Checking Speed Dial Numbers After speed dial numbers have been assigned you can check to see what number has been programmed by using soft keys or by entering the speed dial bin number Note The following tasks require a display phone To check speed dial numbers on a non display phone see Appendix B Customized PSD Bin Numbers on page 101 for your personalized list of speed dial numbers gt To check a speed dial number using the soft keys on a small display phone 1 Press the MODE key one time SSD and PSD appear on the second line of the display 2 Press the soft key next to SSD or PSD The first two speed dial entries appear on the second line of the display 3 Scroll through the speed dial directory until the desired speed dial bin entry is displayed To display the next two entries press the key To display the previous t
66. o access speed dialing or enter account codes ON OFF Key Used to make a call without lifting the handset or to turn the speaker on and off FLASH Key Used to end an outside call and to either restore out side dial tone or switch to external dial tone status without hanging up the receiver VOLUME Key Used to adjust the level of tones background music ringing receiver volume and display con trast HOLD Key Used to hold calls to retrieve held calls and to complete FF key programming Microphone Used to talk to another party without using the handset Speaker Outputs tones and voice at your extension O00 Bee O 10 DBS 576 issued September 2001 576 50 750 1 Understanding Your Phone SMALL DISPLAY PHONES Small display phones have a display containing two lines of text Table 2 on page 11 describes the features 1 22 below that are typical of small display phones Figure 2 Small display phone Panasonic DIGITAL 08 24 Tue NOV 14 Sandy lp Jk sk jk lt sk sl Ose a eq qc Pr Tt GITAL BUSINESS SYSTEM 2 ABC 9 DEF OIC Renia E G9 UE wre 8 9g EXT AUTO ee pep 0 pap FLASH Y VOLUME a D Speakerphone Table 2 Small display phone features
67. ouncement 1 Pick up the handset or press ON OFF 2 Dial the extension number 3 Press 8 if you hear the busy tone 68 DBS 576 issued September 2001 576 50 750 5 Communicating Within Your Office 4 Make your announcement Your voice is heard on the extension not on the other line Answering an Announcement To answer an announcement you can use the OHVA Split key to speak to the announcing party or you may send a text message The OHVA Split key is an FF key that has been assigned to the OHVA function The OHVA function is typically used in situations where the extension user must handle more than one call The Split key must be set up by the system administrator or dealer gt To speak to the announcing party 1 While on a call press the OHVA Split key 2 Speak with the announcing party 3 Press the OHVA Split key to return to the original call Transferring Calls with an Announcement Note This feature requires system programming or a specific DBS 576 or DBS 576HD configuration and may not be available For information see your system administrator or dealer To transfer a call while making an announcement 1 While remaining on the line with the original party press the HOLD key 2 Dial the extension number 3 When you hear a busy tone press 8 4 Make your announcement 5 When you are connected to the called party replace the handset or press the ON OFF key USING CALL FORWAR
68. owing a If On hook Transfer is enabled for your extension replace the handset or press the ON OFF key b If On hook Transfer is disabled for your extension press the PROG key Note On hook Transfer requires system programming gt To transfer a call to a busy extension 5 While on a call press the HOLD key v Dial the extension number to which the call will be transferred Fa If your extension does not have Auto Camp on activated enter the Camp on Call Waiting Set code default 2 Otherwise proceed to step 4 gt Complete the call by doing one of the following a If On hook Transfer is enabled for your extension replace the handset or press the ON OFF key 60 DBS 576 issued September 2001 576 50 750 4 Handling Incoming Calls b If On hook Transfer is disabled for your extension press the PROG key Note On hook Transfer requires system programming USING CALL PICKUP The System allows the following types of Call Pickup e Extension Group Pickup e Extension Direct Pickup Trunk Group Pickup Trunk Direct Pickup Extension Group Pickup Extension Group Pickup allows you to pick up a direct ringing call within your extension pickup group or in a different extension pickup group without having to dial the number of the ringing extension Three types of Extension Group Pickup are available e Call Pickup All Calls you can pick up a direct call ringing anywhere within your
69. r Office USING PAGING You can make both internal and external pages and announcements Internal pages are made via the key telephone speakers and external pages are made through the speakers of an external paging system connected to the DBS 576 or DBS 576HD system When you issue a page you specify a paging group so that your announcement is heard only on the phones that are members of that group You can answer a page from any extension using the Meet Me Answer feature Note You can belong to more than one paging group gt To page another party or make an announcement 1 Pick up the handset or press the ON OFF key 2 Enter the Page Group code default 3 Enter the number of the desired page group 0 9 4 Make your announcement 5 Do one of the following If Then You want to end the page Replace the handset or press the ON OFF key Note To avoid an abrupt hang up sound press the FLASH key before replacing the handset You want to get a response from some Do not hang up wait for the paged party one answering the page at an extension to answer Answering a Page Meet Me Answer You can answer a page from any extension using the Meet Me Answer feature gt To answer a page using Meet Me Answer 1 Pick up the handset or press the ON OFF key 2 Enter the Meet Me Answer code default You are connected to the party trying to reach you 576 50 750 DBS 57
70. r a list of corresponding PSD bin numbers and one touch or soft keys see Figure 16 and Table 4 on page 26 Notes e Ona small display phone you must be in the PSD Directory Mode to assign access or view numbers in PSD bins 90 99 On a non display phone you access or assign numbers to PSD bins 90 99 by pressing the AUTO key and entering the PSD bin number To review the PSD numbers on non display phones refer to your customized list of PSD numbers in Appendix B Customized PSD Bin Numbers on page 101 e Until you assign a name or string of characters to a PSD number the PSD bin number will display when you press the one touch or soft key For more information see Assigning and Deleting Names for PSD Numbers on page 29 576 50 750 DBS 576 issued September 2001 25 2 Setting Up Your Phone e You can check PSD numbers or names that have been assigned to one touch or soft keys For more information see Checking Speed Dial Numbers on page 54 Figure 16 One touch and soft key numbering scheme 0228 Thu NOV 14 Langr S 173 PROG 6 6 00 9 cone eecee Small display phone one touch keys Large display phone soft keys UU e e 00009 60000 Table 4 Corresponding one touch or soft keys and PSD bin numbers One touch or soft key Corresponds to PSD bin on Small display and Large display phone non display phones 0 80 80 or 90 81 8
71. r is dialed or checked but not during programming Indicates that the digits that follow are either a feature access code or extension number Do not include if system is set for Intercom Level Indicates that the digits that follow are for an outside number Do not include if system is set for CO Level Indicates that the enclosed digits should not be displayed during dialing Must pre cede and follow the digits that you do not want displayed Example AUTO 2 555 4143 AUTO 2 5 Press the HOLD key 6 Replace the handset or press the ON OFF key gt To delete a PSD number assigned to a one touch or soft key Note When deleting a PSD number from a non display phone be sure to record the change in your personalized list of PSD numbers See Appendix B Customized PSD Bin Numbers on page 101 576 50 750 DBS 576 issued September 2001 27 2 Setting Up Your Phone 1 Pick up the handset or press the ON OFF key 2 Either e Press the PROG key and then press the AUTO key OR e Enter the Speed Dial Set Clear code default 710 3 Enter the PSD bin number 80 99 4 Press the HOLD key 5 Replace the handset or press the ON OFF key Assigning SSD Numbers Note SSD numbers require system programming SSD numbers are numbers that are frequently called by many different individuals at your location such as a branch or corporate office a package delivery service or a travel agent SS
72. rding Otherwise proceed to step 4 4 Enter the destination code e Ifyou are forwarding to another extension enter the extension number e Ifyou are forwarding to an outside number press the key and enter the system speed dial code 5 Replace the handset or press the ON OFF key gt To set for a PDN from an NPDN or PNPDN 1 Pick up the handset or press the ON OFF key 70 DBS 576 issued September 2001 576 50 750 5 Communicating Within Your Office 2 Do one of the following To forward Do All incoming calls Press an NPDN or PNPDN key e Enter 721 Dial the Call Forward Destination extension number All incoming calls that ring a Press an NPDN or PNPDN key busy extension Enter 722 Dial the Call Forward Destination extension number All incoming calls that ring an Press an NPDN or PNPDN key extension that doesn t answer Enter 723 Dial the Call Forward Destination extension number NOTE See Directory Numbers on page 90 for additional information on NPDNs and PNPDNs gt To cancel Call Forwarding 1 Pick up the handset or press the ON OFF key 2 Do one of the following To cancel call forwarding Do For all incoming calls Enter the appropriate Cancel Call Forwarding All Calls code For your extension enter 731 For another extension enter 751 For all incoming calls that ringa Enter the app
73. re displayed on page 87 3 Press to move forward in the call log and press to move back in the call log 4 Press NEXT to view the next 5 calls and PREV to view the previous 5 calls 5 To outdial the displayed call log number Press the left soft key to outdial a leading digit dial 9 dial add digits usually 1 in the USA and dial the displayed caller ID number OR Press the right soft key to outdial a leading digit dial 9 and dial the displayed caller ID number 88 DBS 576 issued September 2001 576 50 750 6 Using Additional Features 6 To store the displayed call log number in a personal speed dial bin Press the PROG key the speed dial bin number 80 99 and press the left soft key to dial the add digits usually an area code and press the HOLD key OR Press the PROG key the speed dial bin number 80 99 press the right soft key and press HOLD 7 To exit the Call Log go on hook or press ON OFF gt To delete all call log entries 1 Go off hook or press ON OFF 2 Dial the Call Log feature code CONF 96 3 Press the CONF key WALKING TRS CLASS OF SERVICE Walking Toll Restriction Service TRS Class of Service COS allows you to use your own calling privileges at another phone For example you may be allowed to make long distance calls from your phone but a phone in your company s warehouse may be restricted from long distance calls To make long distance calls from the restric
74. re for another extension 1 Lift the handset or press the ON OFF key 2 Dial the Station Lockout Set for Another Extension feature code default 747 3 Dial the extension number to activate station lockout 4 Replace the handset or press the ON OFF key gt To cancel the Station Lockout feature for another extension 1 Lift the handset or press the ON OFF key 2 Dial the Station Lockout Cancel for Another Extension feature code default 748 3 Dial the extension number to activate station lockout 4 Dial the Walking TRS Station Lockout security code 5 Replace the handset or press the ON OFF key 78 DBS 576 issued September 2001 576 50 750 5 Communicating Within Your Office gt To change the Walking TRS Station Lockout security code 1 Lift the handset or press the ON OFF key Dial the Station Lockout Security Code change code default 749 Dial the current Walking TRS Station Lockout security code Dial the new Walking TRS Station Lockout security code Pee amp bh Replace the handset or press the ON OFF key 576 50 750 DBS 576 issued September 2001 79 5 Communicating Within Your Office 80 DBS 576 issued September 2001 576 50 750 6 USING ADDITIONAL FEATURES The DBS 576 and DBS 576HD provide a variety of additional features that you can use in your daily work e Mute or MUTE Key page 81 Off Hook Monitor page 82 Handsfree Answerback and Operation page 82 e Voi
75. received for small display phone 10 40 Wed MAR 17 Number of MSG Carter Person that messages left the first message Figure 5 Reminder alarm for small display phone 10 40 Wed MAR 17 Alarm time p gt Alarm 12 30PM Aarm indicator Figure 6 Incoming outside call for small display phone Incoming outside INCM CO 03 Outside line call number 113 Brandy Figure 7 Outside call in progress for small display phone Outside call gt On Line 0 15 a ____ Call in progress 113 duration Brandy Figure 8 Internal calling in use for small display phone Called Intercom call Talk Greg party 113 Brandy Using Variable Mode Using Variable Mode allows you to use the soft keys to access programmed system features when your phone is in the following states During an intercom call During a CO dial tone During a trunk call e After dialing a busy extension To activate Variable Mode on a small display phone 1 Lift the handset or press the ON OFF key 14 DBS 576 issued September 2001 576 50 750 1 Understanding Your Phone 2 Press the Variable Mode Key 3 Replace the handset or press the ON OFF key gt To use Variable Mode on a small display phone 1 After turning Variable Mode on the display will reflect the programmed features during an intercom call CO dial tone trunk call or after dialing a busy extension 2 P
76. ress the gt or lt key next to the desired feature LARGE DISPLAY PHONES Large display phones are distinguished by their large displays Table 3 on page 16 describes the features 1 23 below that are typical of large display phones Figure 9 Large display phone Panasonic DIGITAL 0228 Thu NOV 14 173 Langr S PERSONALDAL SYSTEM DAL EXTENSDN FUNCTDN SYSTEM EUNGTON EXT j 0 O ooo 2 a i 2 vv JOLUME A See T Speaxerhoni e 576 50 750 DBS 576 issued September 2001 15 1 Understanding Your Phone Table 3 Large display phone features Feature Description Message Waiting Indicator Indicates that you have a message 2 Display Displays information about the phone s status menus and dialing directories 8 Soft Keys Used to select menus directories speed dial num bers and to access call handling features 0 MSG Key Used for Auto CallBack to a telephone which has left a text message or to access voice messages 6 CONF Key Used to establish conference calls and to check Flexible Function FF and one touch key settings 6 MENU Key Used to return to the default Main Menu screen which contains the following items e Personal Dial e System Dial e Extension e Function System e Function Ext Q PREV Key Used to return to the previous screen NEXT Key Used to advance to the next screen PROG
77. ress the AUTO key 4 Enter the appropriate PSD bin number 80 99 or SSD bin number 00 79 or 000 799 The speed dial number appears on the first line of the display The speed dial bin number appears on the second line of the display along with any name that has been assigned to the speed dial number 576 50 750 DBS 576 issued September 2001 55 3 Placing Outside Calls This page intentionally left blank 56 DBS 576 issued September 2001 576 50 750 4 HANDLING INCOMING CALLS You can handle calls that reach your phone in a variety of ways Answer Calls page 57 Use Call Hold page 58 Transfer Calls page 59 Using Call Pickup page 61 Using Call Park page 63 ANSWERING CALLS You can answer various types of calls using the following procedure gt To answer a call 1 Pick up the handset or press the ON OFF key 2 Do one of the following To answer Do the following A call ringing at someone a Press the flashing FF key else s phone OR a Enter the Direct Call Pickup Set code default 704 b Dial the number of the ringing extension A call ringing a phone within Enter the All Calls Pickup Set code default your call pickup group 701 An external call ringing a Enter the External Call Pickup Set code default phone within your call pickup 702 group A call ringing outside your call a Enter the Specified Group Pickup Set code pickup group d
78. ropriate Cancel Call Forwarding Busy busy extension code For your extension enter 732 e For another extension enter 752 576 50 750 DBS 576 issued September 2001 71 5 Communicating Within Your Office To cancel call forwarding Do For all incoming calls that ring an Enter the appropriate Cancel Call Forwarding No extension that doesn t answer Answer code For your extension enter 733 e For another extension enter 753 3 If canceling Call Forwarding for another extension enter the extension number whose Call Forwarding you are canceling Otherwise proceed to step 4 4 Replace the handset or press the ON OFF key To cancel Call Forwarding and DND for your extension in one step 1 Pick up the handset or press the ON OFF key 2 Enter the Cancel Call Forwarding DND code default 7 USING CAMP ON CALL WAITING Camp on Call Waiting allows you to send a call waiting tone to a busy extension indicating that they have a call waiting You then camp on or stay on the line until the party you are trying to reach answers the call Beginning with CPC Version 2 0 you can leave a text message that displays on the busy phone Any one of the following messages can be selected Messages 6 to 9 and 0 have no default message text All the messages can be changed through system programming Table 6 Send Text Messages Message No Message
79. row or HOLD to move to the desired mode 5 Repeat steps 4 5 until the remaining days in the month are set Note Entry positions are listed in Section 700 Feature Operations 6 Press AUTO PROG to return to 81 User Maintenance step 1 above OR Press AUTO ON OFF to exit User Maintenance 38 DBS 576 issued September 2001 576 50 750 2 Setting Up Your Phone To set the Exception Day Modes using either a large display or small display phone 1 2 3 Enter User Maintenance by pressing ON OFF PROG CONF Enter 07 press HOLD enter 2 and press HOLD HOLD Enter Start Date by Month two characters and Day two characters for Exception Period 1 and press HOLD to store the entry Note To clear an entry or existing data press the FLASH key 4 To set additional Exception Day modes press the VOLUME up or down arrow or HOLD to move to the desired mode Repeat steps 4 5 until the remaining days in the month are set Press AUTO PROG to retum to 81 User Maintenance step 1 above OR Press AUTO ON OFF to exit User Maintenance To set the Mode Schedule using either a large display or small display phone 1 2 3 Enter User Maintenance by pressing ON OFF PROG CONF Enter 07 and press HOLD HOLD HOLD Enter Start Time in Hours two characters and Minutes two characters for Pattern 1 first mode and press HOLD Notes To clear an entry or existing data press t
80. ss the PARK HOLD key 3 Ifnecessary page the party that needs to receive the call gt To retrieve a call parked at another extension 1 Lift the handset or press the ON OFF key 2 Enter the Call Park Answer Other Extension access code default 773 OR Enter the Call Park Floating Hold Answer feature access code default Q 3 Dial the number of the extension that parked the call gt To park a call at another extension While on a call press the HOLD key Enter the Call Park Transfer access code default 774 followed by the extension number to receive the parked call OR Press the BLF Key gt To retrieve a call parked on this extension 1 At the extension with the transferred park call lift the handset or press the ON OFF key 576 50 750 DBS 576 issued September 2001 63 4 Handling Incoming Calls 2 Enter the Call Park Answer Self Access Code default 772 3 Ifnecessary page the party that needs to retrieve the call 64 DBS 576 issued September 2001 576 50 750 5 COMMUNICATING WITHIN YOUR OFFICE The DBS 576 and DBS 576HD provide a variety of ways to handle calls within your office e Calling Other Extensions page 65 e Switching Between Tone and Voice Calling page 66 Using Paging page 67 e Answering a Page with Universal Night Answer page 68 e Making Announcements to Busy Extensions page 68 sing Call Forwarding page 69 sing Camp on Call Waiti
81. stem to handle incoming calls outbound call routing and built in voice mail call messages differently depending upon whether the system is in Day mode Day 2 mode or Night mode With User Maintenance you can program the System for mode schedule mode schedule for special day mode schedule for exception days and day of the month patterns About User Programming User Maintenance requires a Digital Display Key Telephone assigned to a Class of Service COS that allows User Maintenance The procedures in the following sections describe the basic steps used for modifying parameters However there are many alternative ways to view and modify the parameters using special keys and procedures Some of the more advanced keys include REDIAL At menu level clears an entry At data entry retrieves the last entry setting FLASH At menu level ignored At data entry clears setting ON OFF Begins programming log in or exits programming HOLD At menu level moves to date and time At data entry saves the displayed setting and moves to the next setting PROG Moves to the 81 User Maintenance Menu CONF Moves to the first data setting AUTO Backs out of the address menu levels Menu Ignored PREV At menu level moves to the previous screen At data entry ignored NEXT At menu level moves to the next screen At data entry ignored VOLUME t Scrolls through the same address level ascending VOLUME s Scrolls through the same address le
82. ted phone you can go to that phone and enter a Walking TRS COS code before dialing the number Notes e Before using this feature a Walking TRS COS must be assigned for your phone by the system administrator or dealer The same Walking TRS COS code may be used by more than one extension To use a Walking TRS COS code 1 From an extension other than your own pick up the handset or press the ON OFF key 2 Enter the Walking TRS COS access code default 87 3 Dial your extension number 4 Enter your Walking TRS COS code 5 Press the key 6 Access an outside line 576 50 750 DBS 576 issued September 2001 89 6 Using Additional Features 7 Dial the phone number The Walking TRS COS will remain in effect until you hang up DIRECTORY NUMBERS A Directory Number DN allows extension numbers to be assigned to an FF key The same DN may be assigned to multiple keys on the same telephone and to keys on other telephones When a telephone s extension number is assigned to a key on the same telephone it is considered a Primary Directory Number PDN Up to three appearances of the PDN may be assigned to keys on a key telephone This allows for multiple calls on the same Directory Number When a DN is assigned to an FF key on another telephone it is considered a Non Primary Directory Number NPDN Up to three NPDN appearances of the same DN may be assigned to keys on a telephone This allows calls to
83. the desired mode 6 Repeat steps 3 5 until all Special Day modes are set Up to 20 Special Days may be entered Note The entry positions are listed in Chapter 4 of Section 700 Feature Operations 7 Press AUTO PROG to return to 81 User Maintenance step 1 above OR Press AUTO ON OFF to exit User Maintenance Message Key To set the Message Key ID code using either a large display or small display phone 1 Enter User Maintenance by pressing ON OFF PROG CONF 2 Enter 06 and press HOLD HOLD 3 Dial the Extension Number of the Phone Being Programmed and press HOLD 4 Enter Message Key ID Code and press HOLD to store the entry Note The ID code may contain up to 16 digits and contain 0 1 9 pause REDIAL key To clear an entry or existing data press the FLASH key 40 DBS 576 issued September 2001 576 50 750 2 Setting Up Your Phone 5 To set additional Message Key ID codes press the VOLUME up or down arrow or HOLD to move to the desired extension 6 Repeat steps 4 5 until all Message Key ID codes are set 7 Press AUTO PROG to return to 81 User Maintenance step 1 above OR Press AUTO ON OFF to exit User Maintenance gt Name Assignments To set extension names using either a large display or small display phone 1 Enter User Maintenance by pressing ON OFF PROG CONF Enter 03 and press HOLD HOLD HOLD Dial the Extension Number and press H
84. the other end will hear only audio transmitted through your handset To put a call on speaker 1 During a handset call press the ON OFF key The other party is audible through the speaker but the handset is mute N Press the ON OFF key again to take the caller back off speaker and continue the call through the handset USING HANDSFREE ANSWERBACK AND HANDSFREE OPERATION You can answer intercom calls as well as access all available system features without lifting the handset Note To answer intercom calls without lifting the handset the system must be programmed for Voice Calling You must press 1 during a call to switch from Tone Calling to Voice Calling For more information see Using Voice Recognition below gt To answer calls without lifting the handset 1 When the intercom call arrives make sure the MUTE LED is off If it is lit press the MUTE key to turn it off 2 Speak into the microphone to answer the call gt To use system features without lifting the handset 1 Press the ON OFF key 82 DBS 576 issued September 2001 576 50 750 6 Using Additional Features USING VOICE RECOGNITION With the installation of additional hardware you can use verbal commands to dial extensions speed dial numbers and access various phone features Note This feature requires system programming and addition hardware VB 44224 Telephone and VM 44101 Voice Recognition Adaptor For more information
85. transfers can be either supervised or unsupervised Note Ifa transferred call is not answered within a specified time the call rings again at the extension that transferred it Supervised Transfers In a supervised transfer you announce the call before transferring it This allows you to give the recipient information about the call gt To supervise the transfer of a call to another extension or an outside number 1 While on a call press the HOLD key 576 50 750 DBS 576 issued September 2001 59 4 Handling Incoming Calls i Either dial the extension number or the outside line number to which the call will be transferred 2 When the recipient answers announce the call gt Complete the call by doing one of the following a If On hook Transfer is enabled for your extension replace the handset or press the ON OFF key b If On hook Transfer is disabled for your extension press the PROG key Note On hook Transfer requires system programming Unsupervised Transfers In an unsupervised transfer you do not announce the call to the person receiving the transfer You hang up before the recipient answers the call gt To transfer a call to another extension or an outside number without supervising the call 1 While on a call press the HOLD key 2 Either dial the extension number or the outside line number to which the call will be transferred Pa Complete the call by doing one of the foll
86. ttempts is made 1 Pickup the handset or press the ON OFF key 2 Access an outside line Sa Dial the phone number gt After hearing the busy tone press the REDIAL key The phone continues to dial the busy number until the caller answers or the redial timer times out gt To cancel automatic repeat dialing 1 Replace the handset or press the ON OFF key USING SPEED DIALING After PSD numbers and SSD numbers have been assigned you can quickly dial the number by pressing the appropriate one touch or soft key or by entering the appropriate speed dial bin number You can also check and see what PSD and SSD number or name is assigned to specific one touch or soft keys Notes For information on deleting PSD numbers see Assigning and Deleting PSD Numbers on page 25 e You cannot delete SSD numbers assigned to one touch or soft keys These numbers are programmed from the attendant s phone Dialing Speed Dial Numbers You can dial speed dial numbers by using preassigned one touch keys on non display or small display phones using soft keys and speed dial directories or by entering speed dial bin numbers gt To dial a speed dial number by pressing a one touch key 1 Pickup the handset or press the ON OFF key 2 If necessary access an outside line 52 DBS 576 issued September 2001 576 50 750 3 Placing Outside Calls 3 Press the desired one touch key gt To dial a speed dial n
87. umber 0 9 Ps Enter AbSence Message up to 15 characters 5 Ifusing a large display phone press the soft key next to the desired row of letters 6 Ifusing a small display phone press the appropriate one touch key Note Press the FLASH key to clear any existing data 576 50 750 DBS 576 issued September 2001 35 2 Setting Up Your Phone 7 Use the bottom row of FF keys to select a single letter Notes Press the key to erase a single entry Press the key to enter a space 8 Repeat steps 4 5 as many times as necessary to enter the desired Absence Message and press HOLD to store the entry Note Press the FLASH key to clear any existing data 9 To set additional Absence Messages press the VOLUME up or down key or press HOLD to move to the desired Send Text Message 10 Repeat steps 4 7 until all Absence Messages are entered 11 Press AUTO PROG to return to 81 User Maintenance step 1 above OR Press AUTO ON OFF to exit User Maintenance Account Codes To create Verified Account Codes using either a large display or small display phone 1 Enter User Maintenance by pressing ON OFF PROG CONF 2 Enter 04 and press HOLD HOLD 3 Enter Verified Account Table Number 001 500 and press HOLD HOLD 4 Enter Account Code up to 10 digits press HOLD enter TRS Class No 1 50 and press HOLD 5 Press the VOLUME up or down arrow or HOLD to toggle through the entry nos
88. umber using the soft keys on a small display phone 1 Press the MODE key one time SSD and PSD appear on the second line of the display 2 Press the soft key next to SSD or PSD The first two speed dial entries appear on the second line of the display 3 Scroll through the speed dial directory until the desired speed dial entry is displayed To display the next two entries press the key To display the previous two entries press the key 4 Pick up the handset or press the ON OFF key 5 Ifnecessary access an outside line 6 Press the soft key next to the desired speed dial entry to initiate dialing gt To dial a speed dial number using the soft keys on a large display phone 1 From the Main Menu press the soft key to the left of SYSTEM DIAL or PERSONAL DIAL In the PSD directory the first 10 speed dial entries are displayed In the SSD directory 10 alphabetical entries are displayed 2 For the PSD directory proceed to step 3 For the SSD directory press the soft key to the left of the desired group of letters to display the first five speed dial entries 3 Scroll through the speed dial directory until the desired speed dial entry is displayed To scroll forward in either directory press the NEXT key To scroll backwards in either directory press the PREV key 4 Pick up the handset or press the ON OFF key 5 Ifnecessary access an outside line 6 Press the soft key next to the desired speed dial e
89. utside Line page 49 Using Account Codes page 50 e Redialing Outside Numbers page 51 e Using Speed Dialing page 52 ACCESSING AN OUTSIDE LINE You can place outside calls using the following features or under the following conditions e Outside line access group code e Flexible Function FF keys e Open line call back gt To make an outside call using an outside line access code 1 Pick up the handset or press the ON OFF key 2 Enter an access code for an outside line access group 9 81 84 3 Dial the phone number Notes e Ifall outside lines in the group are busy you will hear a busy tone Ifthe system is set up for Automatic Route Selection ARS dialing 9 automatically routes your call to a selected outside line gt To make an outside call using an FF key 1 Pick up the handset or press the ON OFF key 2 Press an FF key that is dedicated to an outside line or to a group of outside lines 3 Dial the phone number 576 50 750 DBS 576 issued September 2001 49 3 Placing Outside Calls gt To have a busy outside line call you back once it is open 1 Pick up the handset or press the ON OFF key 2 Attempt to access an outside line 9 When you hear the busy tone enter the Callback Request code default 3 gt Press the ON OFF key again and wait for the callback tone When the outside line is available your phone rings and the FF key for the outside line flashes 5
90. vel descending 34 DBS 576 issued September 2001 576 50 750 2 Setting Up Your Phone FF1 Moves to Personal Speed Dial PSD Assignment menu FF2 Moves to System Speed Dial SSD Assignment menu FF3 Moves to Extension Name menu FF4 Moves to Verified ID Code menu FF5 Moves to Call Forward ID Code menu FF6 Moves to Message Key ID Code menu FF7 Moves to System Mode menu FF8 Moves to Walking Station Lock TRS FF9 Moves to TRF of CWRD FF10 Moves to CID Logging Ext Once in a data entry level you must either enter an acceptable value or restore the previous value before proceeding For instance if you change an entry to an unacceptable value and then press FF1 to move to the PSD Assignment menu you will not be able to proceed You must first enter an acceptable value See Section 700 Feature Operations for additional information on Maintenance Mode To Enter User Maintenance Mode 1 Press the ON OFF key on a telephone with a COS that allows user login 2 Press the PROG key 3 Press the key twice 4 Press the CONF key Note Your extension s Class of Service must be properly set to allow User Maintenance access Also only one user may enter User Maintenance or System Programming at a time Absence Messages To create Absence Messages using either a large display or small display phone 1 Enter User Maintenance by pressing ON OFF PROG CONF Enter 12 and press HOLD HOLD Enter Message N
91. wo entries press the key 4 Pick up the handset or press the ON OFF key 5 Press the CONF key 6 Press the soft key next to the speed dial entry The speed dial number appears on the display 54 DBS 576 issued September 2001 576 50 750 3 Placing Outside Calls gt To check a speed dial number using the soft keys on a large display phone 1 From the Main Menu press the soft key to the left of SYSTEM DIAL or PERSONAL DIAL In the PSD directory the first 10 speed dial entries are displayed In the SSD directory 10 alphabetical entries are displayed 2 For the PSD directory proceed to step 3 For the SSD directory press the soft key to the left of the desired group of letters to display the first five speed dial entries 3 Scroll through the speed dial directory until the desired speed dial entry is displayed To scroll forward in either directory press the NEXT key To scroll backwards in either directory press the PREV key 4 Pick up the handset or press the ON OFF key 5 Press the CONF key gt Press the soft key next to the speed dial entry The speed dial number appears on the first line of the display The speed dial bin number appears on the second line of the display along with any name that has been assigned to the speed dial number gt To check speed dial entries by entering the speed dial bin number 1 Pick up the handset or press the ON OFF key 2 Press the CONF key 3 P
92. y a return time can be input Example Return Times for Absence Messages include Input Display No input Return 9 Return 9 00 11 Return 11 00 615 Return 6 15 1035 Return 10 35 gt To cancel the Absence Message 1 Lift the handset or press the ON OFF key 2 Enter the Absence Message code default 729 3 Press HOLD key 4 Replace the handset or press the ON OFF key 576 50 750 DBS 576 issued September 2001 77 5 Communicating Within Your Office LOCKING YOUR EXTENSION Use the Station Lockout feature to limit use of your phone by others when you are away from your telephone When the Station Lockout feature is in use the Toll Restriction Service TRS Class of your telephone is changed Anyone using your telephone is limited to the calling abilities defined by this Lockout TRS Class In addition with the appropriate COS you can set or cancel Station Lockout for other telephones gt To activate the Station Lockout feature 1 Lift the handset or press the ON OFF key 2 Dial the Station Lockout Set feature code default 746 3 Replace the handset or press the ON OFF key To cancel the Station Lockout feature m Lift the handset or press the ON OFF key Dial the Station Lockout Cancel feature code default 746 Dial the Walking TRS Station Lockout security code E o Sad Replace the handset or press the ON OFF key gt To activate the Station Lockout featu
93. y contain up to 16 digits and contain 0 1 9 pause REDIAL key To clear an entry or any existing data press the FLASH key 5 To set additional additional Call Forward ID Codes press the VOLUME up or down arrow or HOLD to move to the desired SSD 6 Repeat steps 4 5 until all SSD indexes are entered 7 Press AUTO PROG to return to 81 User Maintenance step 1 above OR Press AUTO ON OFF to exit User Maintenance Walking TRS Class of Service To set Walking TRS codes using either a large display or small display phone 1 Enter User Maintenance by pressing ON OFF PROG CONF 2 Enter 08 and press HOLD HOLD 46 DBS 576 issued September 2001 576 50 750 2 Setting Up Your Phone Dial the Extension Number and press HOLD Enter 4 digit Walking TRS Code Press HOLD to store the entry D med To set additional extension Walking TRS Codes press the VOLUME up or down arrow or HOLD to move to the desired extension a Repeat steps 5 6 until all extension are entered 8 Press AUTO PROG to return to 81 User Maintenance step 1 above OR Press AUTO ON OFF to exit User Maintenance 576 50 750 DBS 576 issued September 2001 47 2 Setting Up Your Phone 48 DBS 576 issued September 2001 576 50 750 3 PLACING OUTSIDE CALLS Your digital phone in conjunction with the DBS 576 and DBS 576HD provides the following ways for you to place outside calls e Accessing an O

Panasonic VB-44233 Corded Phone (pandbsvb44233)

Contents

Download Pdf Manuals

Related Search

Related Contents