Plextor PX-20TSI-BP CD
Contents
1. CHAPTER 13 Contacting Plextor s Technical Support Department YOURTASK Learn the variety of methods you can use to contact Plextor s Technical Support D epartment Learn w hat information you should gather before contacting Plextor s Technical Support D epartment YOUR OBJECTIVE Know how to getin contact with Plextor if you experience any problems installing or operating your 12 20PleX CD ROM drive YOUR METHOD Store Plextor s e mail W eb site phone fax and BBS numbers in a convenient location Keep your drive s serial number and a copy of your sales receipt handy as well If you experiencea problem while installing or operating your 12 20PleX drive please 7s refer first to the troubleshooting chapter Chapter 12 in this manual It contains solutionsto the mostcommon types of problemsfielded by ourtechnical support staff Our Technical Support Department will help you solve problems that relate specifi cally to your 12 20PleX drive In many cases a problem that appears to be caused by your CD ROM drive actually originates in another part of your computer In such instances our technical support staff will try to help you identify the part e g SCSI interface board at fault and will refer you to the manufacturer of that part for further assistance Although we think highly of the capabilities of our technical support staff we recognize that they do suffer from some limitations namely they do not posse2. This will reboot your computer with the new configuration As your system goes through all its self checks you might find it interesting to watch the display and note the SCSI ID that has been assigned to your CD RO M drive Your drive came from the factory physically set to ID 3 It is possible especially if you have other SCSI devices that once you reboot your computer the configuration process will reassign the drive to some other SCSI ID number If so you have just seen visual proof of Plextor s SCAM capabilities Get out your favorite or most useful CD and enjoy Troubleshooting If you followed the previous instructions you should be up and running without any problems If things are not working correctly there are four likely problems e First you might have overlooked our instructions to use the Plextor Manager disk to get the necessary driver support for your SCSI controller If you used the Windows 95 disk or CD the configuration process may have copied the wrong i e non SCAM capable driver support Then if some other SCSI device attached to your SCSI controller is physically set to the same ID as your CD ROM drive a conflict will occur To solve this problem insert the Plextor M anager disk or use W indows Explorer or the following DO Scommand to copy the correct file to the applicable Windows 95 subdirectory copy A MPD C windows system iosubsys Reboot again and everything should work fine e Thesecond likel
3. 6 for identification purposes in your computer system SCAM is the Plug and Play feature that overrides whatever a device s SCSI ID is setto physically via jumpers or switches on the back of the drive and makes sure each device has a unique ID The problem is that even with all the delays in releasing Windows 95 most peripheral manufacturers were not fully prepared to implement SCAM As a result this was removed from the final list of requirements for obtaining the D esigned for Microsoft Windows 95 certification Your computer s capabilities are pretty much out of our control On the other hand your Plextor drive isfully SCAM capable Benevolentfolks that we are if you bought a Plextor kit you also have a SCAM capable SCSI controller in frontof you wouldn t make much sense to sell you a true Plug and Play drive and some old technology controller board would it You can also buy SCAM capable controller kits off the shelf at most computer stores by now Itis possible that you have a PCI SCSI controller which means you are in really good shape especially if you have already installed Windows 95 We also include a floppy disk that gives you some great utilities and makes this whole Plug and Play thing work more on that coming up To the best of our knowledge Plextor s 4PleX Plus was the first ever SCAM capable CD ROM drive another first for Plextor O f course as we revise this in 1997 those other guys are still pulling your
4. New Hardware Found dialog box will appear It will ask you to insert the Windows 95 disk or CD Please DON T DO IT If you do putin your Microsoft disk or CD Windows 95 may automatically load the non SCAM capable file for the SCSI controller we provided Instead if you purchased a Plextor kit with SCSI controller insert the Plextor M anager disk This disk has the SCAM capable supportfile for your SCSI controller to complete your Plug and Play CD ROM environment After inserting the disk select Browse in the dialog box and then select the appropriate drive letter probably A The Windows 95 configuration process should select the correct file off the floppy disk and copy it to the correct Windows 95 subdirectory on your hard drive If you purchased a SCAM capable SCSI controller separately the correct file is hopefully located on a disk provided with the controller W e suggest you first try using this disk supplied by the manufacturer of your SCSI controller rather than inserting the Windows 95 disk If you do not have such a disk or cannot find it among all the 12 20PLEX OPERATION MANUAL 67 Appendix Windows 95 Drivers other disks you have you can try using the files provided by Windows 95 but we cannot guarantee you will get SCAM support Reboot Your Computer Reboot your machine by selecting SHUT DOWN from the START Button In the shut down dialog box select Restart the Computer and select YES
5. disable termination Install Software After your CD ROM drive and SCSI controller are installed itis time to make the right software device driver file available to support your new controller Turn on your computer and startup Windows 95 and your system should automatically detect and configure your SCSI controller If you have just installed it Windows 95 will then recognize that it does not have the right driver available A dialog box named New Hardware Found appears followed immediately by a dialog box named Insert Disk Atthis point click on OK in the Insert Disk dialog box and a second New Hardware Found dialog box will appear It will ask you to insert the Windows 95 disk orCD Please DON T DO IT If you do putin yourMicrosoftdisk orCD Windows 95 will automatically load the non SCAM capable file for the SCSI controller we provided Instead if you purchased a Plextor kit with SCSI controller insert the Plextor M anager disk This disk has the SCAM capable support file for your SCSI controller to complete your Plug and Play CD ROM environment After inserting the disk select Browse in the dialog box and then select the appropriate drive letter probably A The Windows 95 configuration process should select the correct file off the floppy disk and copy itto the correct Windows 95 subdirectory on your hard drive If you purchased a SCAM capable SCSI controller separately the correct file is hopefully located on a
6. leg Just because they say Plug and Play it doesn t mean it s true And all those Windows 95 logos you see do not really promise Plug and Play they only promise functionality once you finally getthe device installed and configured properly So let s say your computer is Plug and Play or you have a PCI SCSI controller your SCSI controller and Plextor CD ROM drive are SCAM capable and you have successfully installed Windows 95 No problem right Wrong In Windows 95 various files are used to support different SCSI controllers think of them as device drivers U nfortunately different files are used in a SCAM environmentthan are used in a non SCAM environment To make matters worse some Windows 95 releases will not recognize when your controller is SCAM capable and load the correct file Instead since SCAM wasnota requirementfor logo certification by thetime Windows 95 was released and most devices were not yet capable it automatically loads the files that support the non SCAM device As you might suspect by now Plextor fixes this problem for you Just pay close attention to theinstructions and everything will work outfine N ow thatwe have bored you with the history and current state of Plug and Play it s time to getthat great new CD ROM drive up and running Turn the page and let s get you started 12 20PLEX OPERATION MANUAL 65 Inside back cover Appendix Windows 95 Drivers Configuration Identification The first
7. purchased SCSI controller supports some Plug and Play features but it is not PCI and not SCAM capable AND you also have no Plug and Play BIOS on your motherboard You will need to disable Plug and Play on your controller Turn off your computer Review the controller s documen tation check the Quick Start Guide or similar document first to determinethe location ofthe disable switch Double check for proper termination Restart your computer Finally you may have failed to set a unique SCSI ID for each of your peripheral devices connected to your controller Turn off your com puter Review the O peration Manual on SCSI ID selection Chapter 6 and then check the physical selection of SCSI IDson your CD ROM drive and any other SCSI devices connected to your controller M ake sure that all devices are physically set to unique IDs After your IDs are set properly restart your system U pgrading to Windows 95 From DO S W indows Using CD ROM Install Hardware If you are installing your Plextor drive in a Plug and Play environment Plug and Play BIOS on the motherboard and a SCAM capable controller refer to the Install Hardware portion of the Plug and Play Installation section on page 67 of these instructions 74 12 20PLEX OPERATION MANUAL Appendix Windows 95 Drivers If you are installing your Plextor drive in a non Plug and Play environment no Plug and Play BIOS on the motherboard and your interface card is not PCI b
8. windows system iosubsys The SCSI controller documentation should tell you which file to copy If not you should contact the technical support department of the SCSI controller manufacturer If you cannot reach them or they cannot help you contact Plextor s Technical Support Department 12 20PLEX OPERATION MANUAL 69 Appendix Windows 95 Drivers Non Plug and Play Installation Install Hardware Refer to the Operation Manual for instructions on installing your SCSI controller cabling and CD ROM drive If your non PCI controller has Plug and Play features but your computer system is not supporting Plug and Play you will need to disable the Plug and Play capabilities on your SCSI controller Review the controller s documen tation check the Quick Start G uide or similar documentfirst to determine the location of the disable switch You might want to familiarize yourself with the chapter on Termination in your drive s Operation Manual However the quick solution here is to place your internal drive at one end of the SCSI ribbon cable and the SCSI controller at the other end of the cable Your CD ROM drive ships from the factory with termination enabled so everything should be fine If you put another SCSI device between the controller and the drive you need to make sure termination is disabled on that device For external devices if your drive is the last in a chain of devices leave termination enabled If it is not last in the chain
9. 5 Microsoft has incorporated Plug and Play software into Windows 95 Theoretically this enables true Plug and Play peripherals such as your Plextor CD ROM drive to configure themselves automatically after installation You have been hearing about Plugand Play for along time now from everyone and their brother The reality Anyone telling you their product was Plug and Play prior to August 24 1995 the Windows 95 release date was pulling your leg The unfortunate thing is that even now things are notquite as automatic asthey should be That sall rightthough Plextor will make it work for you Foratrue Plug and Play experience while installing a SCSI peripheral many things are required Your system must have Plug and Play BIOS available either on the mother board or on a Peripheral Component Interconnect PCI SCSI controller All PCI controllers have this capability Your controller itself must also have its own Plug and 64 12 20PLEX OPERATION MANUAL Appendix Windows 95 Drivers Play capabilities Again all PCI controllers include these features Your SCSI controller mustalso be SCAM capable It may sound like a con game butactually SCAM stands for SCSI Configured Auto M agically sure it sounds hokey but we didn t make it up Others may refer to it as SCSI Configured AutoM atically Any combination of up to seven internal and external devices can be attached to a single SCSI controller Each must be set to a unique ID number 0
10. aded a non SCAM capable version of the file If the file did not exist you will have to contact the SCSI controller manufacturer to obtain the neces sary file you might first look through your own stack of disks one more time Once you have the correct file you can then use the Windows 95 Add New Hardware Wizard to load it If Windows 95 did load a file during the configuration process AND you have another SCSI device besides your Plextor drive then you probably have a conflict with your SCSI IDs In other words Windows 95 loaded a non SCAM capable support file The quick fix here is to leap out of the Plug and Play environment and reset the SCSI ID on one of your devices per the previous paragraph Alternatively you can find or obtain the SCAM capable file from the manufacturer of your SCSI controller You will then need to copy that file to a Windows 95 subdirectory using Windows Explorer or the following DOS command copy AA filename ext CA windows system iosubsys TheSCSI controller documentation should tell you which fileto copy If not you should contact the technical support department of the SCSI controller manufacturer If you cannotreach them or they cannot help you contact Plextor s Technical Support Department Non SCAM Installation Install Hardware Refer to the O peration Manual for instructions on installing your SCSI controller cabling and CD ROM drive If your non PCI controller has Plug and Play features but y
11. ble in 32 bit code Plextor Manager 96 Therefore we recommend that you disable the driver If you choose to operate your Plextor drive under W indows 95 using the Plextor device driver and subsequently encounter any problems your first step should be to disable the driver To disable Plextor s DO S Windows driver click on the START 76 12 20PLEX OPERATION MANUAL Appendix Windows 95 Drivers button From the pop up menu select RUN TypeNOTEPAD CA CONFIG SYS This allows you to edit the CONFIG SYS file using the notepad editor Find the lines that refer to the ASPI Manager example BTD O SM SYS or ASPI4DO S SYS and device driver called PLEXTOR SYS Type REM in front of each of those two lines This disables these lines by marking them as REM ARKS Select SAVE from the FILE menu and then EXIT Reboot Your Computer Reboot your machine by selecting SHUT DOWN from the START Button In the shut down dialog box select Restart the computer and select YES This will reboot your computer with the new configuration W hen W indows95 starts an icon fora CD ROM drive will appearin M y Computer If it does not then the support for your SCSI controller has probably not loaded correctly Go to the following section titled Add N ew Hardware Even if you getthe CD ROM icon you may wantto check that the Windows 95 32 bit driver is working properly Select Control Panel in My Computer and double click on Syste
12. connected to your computer e g scanner fax board network board Returns You mustreceive an RMA Retumed M aterials Authorization number from our Technical Support Department before any Plextor CD ROM drive can be returned for repair or replacement Any drive sent to Plextor without an RMA number will not be accepted Drives must be sent postage prepaid We recommend that you insure your shipment as Plextor cannot be held responsible for any damage that may occur during shipment Helpful Contacts Phone FAX BBS W eb 7E COMPANY PHONE FAX BBS Product W eb address Adaptec 408 945 8600 408 262 2533 408 945 7727 SCSI interface boards www adaptec com AMC 206 882 0587 206 861 8391 Audio cables cust svc amcdirect com Basin Comp 800 238 4453 818 598 0110 818 597 0275 SCSI interface boards Diamond 408 736 2000 408 325 7000 408 524 9301 Soundboards www diamond com DPT 407 830 5522 407 260 5366 407 830 1070 SCSI interface boards www dpt com DTC 408 942 4000 408 942 4052 408 942 4010 SCSI interface boards www datatechnology com Future Domain 714 455 8100 714 253 0429 714 253 0432 SCSI interface boards www adaptec com FWB 415 325 4392 415 833 4653 M ac device drivers www fwb com Pacific Inter Connects 408 654 0234 408 982 9329 Audio cables www piccable com Plextor 408 980 1838 408 986 1010 408 986 1569 Recommend SCSI soundboards audio cables and all other technical support needs www support plextor com Trant
13. cumentation to determine how to do this If you have ONLY internal devices or ONLY external devices termination of your SCSI controller should remain enabled After your IDs and termination are set properly restart your system e Finally it is possible that your previously or separately purchased SCAM capable controller is not being supported properly by Win dows 95 If you had to use the Windows 95 disk or CD to get support for the controller it may not have existed or it may have loaded a non SCAM capable version of the file If the file did not exist you will have to contact the SCSI controller manufacturer to obtain the neces sary file you might first look through your own stack of disks one more time Once you have the correct file you can then use the Windows 95 Add New Hardware Wizard to load it If Windows 95 did load a file during the configuration process AND you have another SCSI device besides your Plextor CD ROM drive then you probably have aconflict with your SCSI IDs In other words Windows 95 loaded a non SCAM capable support file The quick fix here is to leap out of the Plug and Play environment and reset the SCSI ID on one of your devices per the previous paragraph Alternatively you can find or obtain the SCAM capable file from the manufacturer of your SCSI controller You will then need to copy that file to a Windows 95 subdirectory using Windows Explorer or the following DOS command copy AA filename ext CA
14. disk provided with the controller W e suggest you firsttry using this disk supplied by the manufacturer of your SCSI controller rather than inserting the 70 1i2 20PLEX OPERATION MANUAL Appendix Windows 95 Drivers Windows 95 disk If you do not have such a disk or cannot find it among all the other disks you have you can try using the files provided by Windows 95 but we cannot guarantee you will get SCAM support Reboot Your Computer Reboot your machine by selecting SHUT DOWN from the START Button In the shut down dialog box select Restartthe Computer and select YES This will reboot your computer with the new configuration Troubleshooting If you followed the previous instructions you should be up and running without any problems If things are not working correctly there are four likely problems e First if you purchased a Plextor kit you might have overlooked our instructionsto usethe Plextor M anager disk to getthe necessary driver support for your SCSI controller If you used the Windows 95 disk or CD the configuration process may have copied the wrong i e non SCAM capable driver support Then if some other SCSI device attached to your SCSI controller is physically set to the same ID as your 4PleX Plus a conflict will occur To solve this problem insert the Plextor Manager disk and use Windows Explorer or the following DO S command to copy the correct file to the applicable Windows 95 subdirectory co
15. hould also familiarize yourself with the chapter on Termination However the quick solution here is to place your internal drive at one end of the SCSI ribbon cable and the SCSI controller at the other end of the cable Your drive ships from the factory with termination enabled so everything should be fine If you put another SCSI device between the controller and the drive you need to make sure termination is disabled on that device For external devices if your Plextor drive is the last in a chain of devices leave termination enabled If it is not last in the chain disable termination All SCAM capable boards should have the ability to automatically set termination of the board itself so you should not have to deal with this O nce your hardware is Plugged in itis time to Play But of course we first have to take care of that little device driver problem Install Software After your CD ROM drive and SCSI controller are installed itis time to make the right software file available to complete your Plug and Play environment Turn on your computer and your system should automatically detect and configure your SCSI controller When you start Windows 95 it will then recognize that it does not have the rightdriver available for your new SCSI controller A dialog box named N ew Hardware Found appears followed immediately by a dialog box named Insert Disk At this point click on OK in the Insert Disk dialog box and a second
16. ini jack Stereo mini jack Volume Control Play Button Stop Eject Button 0 9V at 32 Ohms W heel Knob Play Forward Skip Stop Eject 0 9V at 32 Ohms Wheel Knob Play Forward Skip Stop Eject 62 12 20PLEX OPERATION MANUAL PX 20TSi Internal CHAPTER 14 Specifications PX 20TSe External Rear Panel Power Supply DC 5V DC 12V Power Switch Interface Connector SCSI 50 Pin Header Type Audio O utput Analog O utput Molex Connector P N 50083 8014 4 pin Use Molex Housing P N 51030 0430 4 pin Jumper Switches SCSI ID Parity Term Test Block Eject AC 100 240V 50 60 Hz Tumbler Type 3A 250V SCSI Two 50 Pin High density Connector Analog O utput RCA Jacks Parity Term Test Block Eject SCSI ID DIP Switch Rotary Switch Environmental Conditions O perating Temperature 0 to 45 degrees Celsius Humidity 20 to 80 Noncondensing Storage Temperature 40 to 60 degrees Celsius Humidity 10 to 95 Noncondensing 0 to 45 degrees Celsius 20 to 80 Noncondensing 40 to 60 degrees Celsius 10 to 95 Noncondensing Dimensions and Weight Dimensions W H D 5 79 x 1 64 x 7 95 7 0 x 2 24 x 12 03 Weight 2 4 Ibs 5 7 Ibs Reliability MTBF 100 000 POH 100 000 POH Tray Loading 50 000 Times 50 000 Times 12 20PLEX OPERATION MANUAL 63 APPENDIX Windows 95 Drivers and Installation G uide Quick Install Windows 95 should au
17. ller simply does not have support available for Windows 95 and will need to be replaced Plextor Provided SCSI Controller e f your Plextor provided SCSI controller is not supported by Windows 95 you will be prompted to inserta disk that includes the appropriate file At this point you can insert the Plextor Manager floppy point Windows 95 to the root directory and it will automatically select and install the proper file e f your Plextor provided SCSI controller is supported by Windows 95 itwill automatically install non SCAM capable 32 bit support for your SCSI board If your SCSI controller was not SCAM capable this would present no problem However since you purchased a SCAM capable Plextor kit you may experience problems After the installation is complete copy the MPD file s from the Plextor floppy disk to the correct Windows 95 subdirectory using Windows Explorer or the following DOS command copy A MPD Ca windows system iosubsys The non SCAM capable file originally installed will be overwritten Disable Plextor Manager Our preliminary tests indicate that Plextor s device driver will operate your Plextor drive under Windows 95 In fact we think it may perform even better than under Microsoft s generic CD File System CDFS However our device driver is written in 16 bit code and has not been fully tested under Windows 95 In addition all the utilities and more available in 16 bit code Plextor Manager are also availa
18. m Clickon the tab called Device M anager atthe top ofthe window In the new window of devices double click on SCSI Controllers This displays all the SCSI controllers currently installed in your system In the box called DRIVER STATU S the message should be This device is working properly If you get this message you can now make full use of your CD ROM drive with the Windows 95 32 bit support Add New Hardware If your SCSI controller is not recognized by Windows 95 after installation or if the message under DRIVER STATU S does not indicate that it is working properly you can use the Windows 95 Add Hardware W izard in an attemptto load the required support Access M y Computer open Control Panel then double click on the Add New Hardware icon and follow the directions This will look for and auto install Windows 95 support for your SCSI board and CD ROM drive IF AVAILABLE At the end of this process a screen will notify you if the SCSI board has been detected If no new devices are detected your SCSI board is probably not supported by Windows 95 directly You may be able to get support from the manufacturer of the SCSI controller by calling their technical support department 12 20PLEX OPERATION MANUAL 77 ABOUT PLEXTOR Plextor is a subsidiary of the Shinano Kenshi Company SKC Ltd SKC s roots stretch back to 1918 when it began to manufacture textiles in Japan s northern prefecture of Nagano Nagano inciden
19. make sure termination of your controller is set properly If you have both internal and external devices attached the termination on your controller should be disabled Review the controller s documentation to determine how to do this If you have ONLY internal devices or ONLY external devices termination of your SCSI controller should remain enabled Install Software After your drive and SCSI controller are installed itistime to make the right software device driver files available to support your new controller Turn on your computer and startup W indows 95 and your system should automatically detect and configure your SCSI controller If you have just installed a new controller Windows 95 will recognize that it does not have the right driver available A dialog box named New Hardware Found appears followed immediately by a dialog box named Insert Disk At this point click on OK in the Insert Disk dialog box and a second New Hardware Found dialog box will appear It will ask you to insert the Windows 95 disk or CD If you do this it will automatically load the non SCAM capable file Since your SCSI controller does not support SCAM this is appropriate After inserting the disk or CD select Browse in the dialog box and then select the appropriate drive letter The Windows 95 configuration process should select the correct file off the floppy disk and copy itto the correct Windows 95 subdirectory on your hard drive It is pos
20. or see Adaptec listing SCSI interface boards and Mac device drivers 12 20PLEX OPERATION MANUAL 61 CHAPTER 14 Specifications PX 20TSi Internal PX 20TSe External Disc Useable Formats Disc Type Disc Diameter Rotational Speed at 12 20X CD DA CD ROM Model CD XA Mode 2 Form 1 amp 2 Multi session Mode 1 amp 2 CD UDF variable packets CD G CD Midi ISO 9660 H FS Rockridge PhotoCD Video CD CD I CD Extra CD Plus Enhanced CD CD R 12 cm 60 min amp 74 min Inner Track 6360 rpm O uter Track 4000 rpm CD DA CD ROM Mode 1 CD XA M ode 2 Form 1 amp 2 Multi session M ode 1 amp 2 CD UDF variable packets CD G CD 4M idi ISO 9660 H FS Rockridge PhotoCD Video CD CD I CD Extra CD Plus Enhanced CD CD R 12 cm 60 min amp 74 min Inner Track 6360 rpm O uter Track 4000 rpm Performance Data Transfer Rate Sync Async Random Access Data Buffer O ptical Pickup Laser Spindle M otor 1 8 3 0 M B sec Burst 10 M B sec Burst 5 0 MB sec 95 ms 512 KB Semiconductor Brushless 1 8 3 0 MB sec Burst 10 M B sec Burst 5 0 M B sec 95 ms 512 KB Semiconductor Brushless Error Rate Mode 1 1 Block 10 Bits Mode 1 1 Block 10P Bits Mode 2 1Block 10 Bits Mode 2 1 Block 10 Bits Front Panel Indicator LED DISC IN PowerON BUSY DISC IN Power ON BU SY Disc Loading Automatic tray Automatic tray Headphone Jack Stereo m
21. our computer system is not supporting Plug and Play you will need to disable the Plug and Play capabilities on your SCSI controller Review the controller s documentation check the Q uick Start Guide or similar document first to determine the location of the disable switch Since your SCSI board is notPlug and Play and SCAM capable you will have to ensure that all peripheral devices attached to the controller have unique SCSI IDs Review the section of the O peration M anual that covers SCSI IDs Chapter 6 M ake sure that all peripheral SCSI devices connected to the controller board are physically set to unique ID numbers using switches or jumpers 72 12 20PLEX OPERATION MANUAL Appendix Windows 95 Drivers You should familiarize yourself with the chapter on Termination in your drive s Operation Manual However the quick solution here is to place your internal drive at one end of the SCSI ribbon cable and the SCSI controller at the other end of the cable Your CD ROM drive ships from the factory with termination enabled so everything should be fine If you put another SCSI device between the controller and the drive you need to make sure termination is disabled on that device For external devices if your drive is the last in a chain of devices leave termination enabled If it is not last in the chain disable termination Finally controllers that are not SCAM capable will not likely have automatic termi nation You will need to
22. owing scenarios Separately Purchased SCSI Controller e fyou have a previously purchased and installed SCSI controller that is supported by Windows 95 support will be loaded automatically e f your previously purchased SCSI controller is not supported by Windows 95 you will be prompted to inserta disk that includes the appropriate file That disk should have been provided with the controller 12 20PLEX OPERATION MANUAL 75 Appendix Windows 95 Drivers If you have a separately purchased SCSI board installed we cannot guarantee support will be available on Windows 95 After the upgrade finishes you can check to see if Windows recognizes your SCSI controller by selecting M y Computer Ifa CD ROM drive icon is shown in this Window everything should be functioning properly If it is not then support for your SCSI controller did not load properly Windows 95 can t look through your controller to see your drive Select Control Panel and then double click the Add New Hardware icon and follow the instructions This process will take some time but hopefully will find the files necessary to support your SCSI board If it does not it is possible that Windows 95 does not have the necessary file available or thatnon SCAM capable support was loaded even though you purchased a SCAM capable controller You may need to contact the manufacturer of the SCSI controller to get the correct file It is also possible that your older contro
23. ows3 x and have purchased an upgrade to Windows 95 on CD ROM Since you do not have an old CD ROM drive you need to install your new Plextor CD ROM drive first But you need to run the upgrade while in a DO S W indows environment and you need a device driver Problem Not with Plextor W e provide all the software you need to run under DO S W in dows and upgrade to Windows 95 It s a bit complex but we ll get you there Go to the section titled Upgrading to Windows 95 From DO S Windows Using CD ROM page 74 By the way our instructions generally assume you are installing a SCSI controller as well as a Plextor CD ROM drive Of course it is quite possible you already have a SCSI controller installed and operating under Windows 95 If so you can make appropriate adjustments to the procedures For instance since your controller is already functioning under Windows 95 it will not ask for a disk or CD to get support for the controller We have addressed some potential problemsthis may cause in thetroubleshooting portion of each section 66 12 20PLEX OPERATION MANUAL Appendix Windows 95 Drivers Plug and Play Installation Install Hardware You should be able to simply install your SCSI controller CD ROM drive and all cabling without any concern for things like SCSI ID selection First turn off your computer system then review the Hardware Installation chapter of your drive s Operation M anual for installation instructions You s
24. pped postage prepaid All product returns must be authorized in advance by PLEXTOR s Technical Support Department Authorization is confirmed by issuance of the RM A number which must be written prominently on the outside of the box in which the defective drive is returned to PLEXTOR IO PLEXTOR PLEXTOR U S A 4255 Burton Drive Santa Clara CA 95054 Web Site www plextor com e mail support plextor com Phone 408 980 1838 FAX 408 986 1010 BBS 408 986 1569 Toll Free 800 886 3935 PLEXTOR Japan Ueno YHK Building 7th Floor 7 6 Ueno 7 chome Taito ku Tokyo 110 Phone 81 3 3847 8281 FAX 81 3 3847 8288 PLEXTOR Europe Excelsiorlaan 1 1930 Zaventem Belgium Phone 32 2 725 5522 FAX 32 2 725 9495
25. py A MPD CA windows system Viosubsys Reboot again and everything should work fine e The second likely cause is that you neglected to disable the Plug and Play capabilities on your SCSI controller Turn off your computer Review the controller s documentation check the Q uick Start Guide or similar document first to determine the location of the disable switch Double check for proper termination Restart your computer e tis also possible that the SCSI controller you purchased separately is not really SCAM capable as you thought Not to worry though You simply need to deal with SCSI ID selection First turn off your computer Review the drive s O peration Manual discussion of SCSI ID selection Chapter 6 and then check the physical selection of SCSI IDs on your drive and any other SCSI devices connected to your controller M ake sure that all devices are physically setto unique ID s Since your board is not SCAM capable it will probably not have automatic termination You will also need to make sure the termination 12 20PLEX OPERATION MANUAL 71 Appendix Windows 95 Drivers of your board is set properly After your IDs and termination are set properly restart your system e Finally it is possible that your previously or separately purchased SCAM capable controller is not being supported properly by Win dows 95 If you used the Windows 95 disk or CD to get support for the controller it may not have existed or it may have lo
26. s required itto move twice since then to larger offices Plextor now occupies a 30 000 sq ft facility in Santa Clara California which is staffed by sales marketing technical support engineering administrative and shipping personnel O ur European office in Brussels began operation in 1994 78 12 20PLEX OPERATION MANUAL NOTES 12 20PLEX OPERATION MANUAL 79 NOTES 80 12 20PLEX OPERATION MANUAL Plextor s CD ROM Drives DATA ACCESS BU FFER MODEL INTRODUCED TRANSFER RATE TIME SIZE 1st generation DM 3020 5020 1990 150KB sec 430ms 64K 2nd generation DM 3021 5021 1991 150 KB sec 340 ms 64K 3rd generation DM 3024 5024 1992 300 KB sec 265 ms 64K 4th generation DM 3028 5028 1993 335 KB sec 240 ms 64K 5th generation PX 43CH 45CH 1994 600 KB sec 220ms 1MB 6th generation PX 43CS 45CS 1994 600 KB sec 170 ms 256 K 7th generation PX 63CS 65CS 1995 900 KB sec 145 ms 256 K 8th generation PX 43CE 45CE 1995 675 KB sec 130 ms 256 K 9th generation PX 83CS 85CS 1996 1200 KB sec 115 ms 256 K 10th generation PX 12CS 12TS 1996 1800 KB sec 105 ms 512 K 11th generation PX 12 20TS 1997 1 8 3 0 MB sec 95ms 512 K Warranty Information PLEXTOR CORP PLEXTOR warrants your 12 20PleX CD ROM drive against any defect in material and workmanship under normal use for a period of two years following its date of purchase In
27. sible that Windows 95 will not have the required support for your SCSI controller If that is the case you will need to call the controller manufacturer s technical support department If you still have problems call Plextor s Technical Support D epartment at 800 886 3935 Reboot Your Computer Reboot your machine by selecting SHUT DOWN from the START Button In the shut down dialog box select Restart the computer and select YES This will reboot your computer with the new configuration 12 20PLEX OPERATION MANUAL 73 Appendix Windows 95 Drivers Troubleshooting If you followed the previous instructions you should be up and running without any problems If things are not working correctly there are three likely problems e First having read this entire document you might have inadvertently copied the SCSI controller support files on the Plextor M anager disk into your Windows subdirectory It is possible the SCAM files on our disk are not properly supporting your controller To solve this prob lem delete the applicable MPD file s from C windows system iosubsys and then reinstall the correct support file using the Windows 95 Add New Hardware Wizard See the Add New Hardware discussion page 77 ofthis manual in the U pgrading to Windows 95 from DO S W indows U sing CD ROM section of these instructions Restart your system and everything should work fine e The second likely cause is that your previously
28. ss psychic or telepathic powers Therefore their ability to help you depends a great deal on your ability to help them You mustactastheir eyes and ears asthey try to diagnose and fix your problem If you gather the information requested on the following page before you contactthem you will find that your problem can be resolved much more quickly Plextor s Technical Support Department is available Monday through Friday 6 30 a m to 5 30 p m PST We are closed on weekends and some holidays 12 20PLEX OPERATION MANUAL 59 CHAPTER 13 Contacting Plextor s Technical Support Department How to Contact There are four ways for you to contact Plextor s Technical Support Department 1 Send us e mail at support plextor com or visit our Web site for answers to frequently asked questions 2 Log on to our BBS 2400 9600 14 4 28 8 MNP V 42bis at 408 986 1569 You will find a great deal of useful information and software on our BBS It includes e Device drivers for various SCSI interface boards and soundboards available only to those who have purchased these boards directly from Plextor e Utilities to enhance the operation of your drive e Discussions of various technical problems you might encounter with suggestions as to how you might fix or circumvent them In addition you can upload questions you have about the installa tion or operation of your 12 20PleX drive A member of Plextor s technical support staff will respond to
29. tally will be the site of the 1998 Winter Olympics SKC s involvement in the electronics industry started in 1962 when it diversified into the production of stepper motors for commercial audio products SKC is now one of the world s largest manufacturers of small motors used in hard disks floppy disks tape drives copy machines video cameras and your Plextor CD ROM drive O ver the past decade SKC has developed a reputation as an innovator in compact disc and CD ROM technology In 1992 itwasthe second company to begin shipments of double speed CD ROM drives In 1994 itwasthe first company to begin shipments of half height quad speed CD ROM drives In early 1995 SKC wasthe first company to ship a six speed CD ROM drive In early 1996 they shipped the first professional quality eight speed CD ROM drive SKC also is a leading manufacturer of compact disc players used for industrial and commercial applications e g background music players for retail stores restaurants and shopping centers Plextor acts as SKC s sales service and support arm throughoutthe world In addition to CD ROM drives Plextor also sellsunderitsown label professional audio equipment used by radio stations high speed printing presses and a CD encoding system developed by SKC that can pack up to eight hours of audio onto a single compact disc Plextor s home office is in Tokyo Plextor first opened an office in California s Silicon Valley in 1990 Rapid growth ha
30. the event this productis found to be defective within the warranty period PLEXTOR will atits option repair or replace the defective CD ROM drive This warranty is void if a the drive is operated or stored under abnormal use and maintenance conditions b if the drive is repaired modified or altered unless such repair modification or alteration is expressly authorized in writing by PLEXTOR c if the drive is subject to abuse neglect lightning strike electrical fault improper packaging or accident d if the drive is installed improperly or e if the serial number of the drive is defaced or missing PLEXTOR will not under any circumstances be liable for direct special or consequential damages such as but not limited to damage or loss of property or equipment loss of profits or revenues cost of replacement goods or expense or inconvenience caused by service interrup tions Under no circumstances will any person be entitled to any sum greater than the purchase price paid for the drive To obtain warranty service you may contact PLEXTO R s Technical Support Department by calling 800 886 3935 They will attemptto diagnose and correct your problem by phone If the drive does not function properly they will issue a Return Material Authorization RM A number You may be asked to furnish proof of purchase to confirm thatthe drive is still under warranty All 12 20PleX CD ROM drives returned to PLEXTOR must be securely packaged and shi
31. thing you want to do is figure out exactly what your configuration is and what you are trying to accomplish Review the following descriptions and then go to the appropriate section of this manual e You have purchased a new SCAM capable Plextor CD ROM drive kit with a SCAM capable SCSI controller If you purchased justthe drive withouta SCSI controller itis also possible though unlikely that you already had orseparately purchased a SCAM capable SCSI controller board Your computer has a Plug and Play BIOS or your SCSI controller is of the PCI variety You have Windows 95 installed You may have purchased a new computer with Windows 95 installed or you purchased an upgrade to Windows 95 on floppies and already installed it You may also have upgraded to Windows 95 from a CD using an older CD ROM drive If this scenario describes your situ ation consider yourself a state of the art computer jockey Go to the section titled Plug and Play Installation page 67 e You have a SCAM capable controller as in the Plug and Play configu ration but your computer is a little older and does not have a Plug and Play BIOS You also do not have a PCI class SCSI controller to provide Plug and Play BIOS Go to the section titled Non Plug and Play Installation page 70 e You did not buy a Plextor kit and have an older SCSI board thatis not SCAM capable Go to the section titled Non SCAM Installation page 72 e You are currently running DOS or Wind
32. tomatically recognize and support your SCSI controller and Plextor CD ROM drive Microsoft has included a generic CD ROM device driver in the operating system They have also included numerous controller specific drivers on the Windows 95 CD ROM If you connect your Plextor drive to a previously installed and operating SCSI controller Windows 95 will recognize the new controller and ask you to insert the Windows 95 CD ROM so it can obtain the necessary file If you purchased your SCSI controller in a Plextor kit you can use either the Windows 95 CD or the Plextor Manager floppy disk to provide the necessary file If you purchased your new SCSI controller from another source you must use the Windows 95 CD If Windows 95 does not have the necessary file you will need to use software provided by the manufacturer of the SCSI controller If you encounter any problems we suggest you read the following detailed instructions Detailed Instructions If the Q uick Install description above does not work this section will tell you a little aboutthe W indows 95 operating system help you figure out what your currentsystem configuration is and then walk you through the installation If you are lucky this process will be close to Plug and Play Either way don t worry You will soon be using the highest performance CD ROM drive around If you have any problems at all our technical support staff will help you out They can be reached toll free at 800 886 393
33. ut is SCAM capable refer to the Install Hardware portion of the N on Plug and Play Installa tion section on page 70 of these instructions If you are installing your Plextor drive in a non SCAM capable environment your SCSI controller is not SCAM capable refer to the Install Hardware portion of the Non SCAM Installation section on page 72 of these instructions Install Software In order to use your Plextor drive under DOS or Windows3 xto upgradeto Windows 95 you must have a device driver to support it If you just installed a new SCSI controller that you did not purchase from us you also need to load whatis called an ASPI Manager for your controller Refer to your controller s documentation for instructions If you purchased our kit the ASPI Manager will load as part of our CD ROM device driver installation process If you purchased our kit or successfully loaded the ASPI Manager you are ready to go Insert the Plextor M anager disk into yourfloppy drive Then enterthefollowing DO S command to install the Plextor device driver AV install Or from your Program M anager in Windows choose File and Run and enter the following on the command line AV install Install Windows 95 Insert your Windows 95 CD into your new Plextor CD ROM drive and follow Microsoft s instructions for upgrading During the installation process Windows 95 will attempt to find and install support for your SCSI controller resulting in the foll
34. y cause is that your motherboard may nothavea Plug and Play capable BIOS and your Plug and Play SCSI controller is not of the PCI variety You will need to turn off your computer and disable the Plug and Play capabilities on your SCSI controller Review the controller s documentation check the Quick Start Guide or similar document first to determine the location of the disable switch After disabling review the Install Hardware portion ofthe Non Plug and Play Installation section of this manual Make sure termination is set properly on your controller and all devices attached to it Restart your computer 68 12 20PLEX OPERATION MANUAL Appendix Windows 95 Drivers e tis also possible that the SCSI controller you may have purchased separately is not really SCAM capable as you thought Notto worry though You simply need to deal with SCSI ID selection First turn off your computer Review the O peration M anual discussion of SCSI ID selection Chapter 6 and then check the physical selection of SCSI ID on your CD ROM drive and any other SCSI devices connected to your controller M ake sure thatall devices are physically setto unique IDs Since your board is not SCAM capable it will probably not have automatic termination You will also need to make sure the termina tion of your board is set properly If you have both internal and external devices attached the termination on your controller should be disabled Review the controller s do
35. your question either by phone or modem 3 Send a fax to the attention of the Technical Support D epartment at 408 986 1010 Include your telephone number and the hours during which you can be reached Be as detailed as possible in describing your problem It typically is useful if you also send a printout of your AU TO EXEC BAT and CONFIG SYS files 4 Call 800 886 3935 and select the technical support extension Before You E mail Log O n FAX Cal Please gather as much of this information as possible V The serial number of your CD ROM drive your serial number can be found both on the warranty card that accompanied the drive and on a label on the drive itself v The name and model number of your SCSI interface board e g Future Domain TM C 1610 Adaptec AH A 1515 Trantor T 130 V The version ofthe software device drivers that came with your SCSI interface board this typically is found on the label of the floppy disk which contains the device drivers V The version of the Windows DOS Mac Novell O S 2 or UNIX operating system you are using v The brand name and model number of your computer e g Dell 466 NP Micron P66PCI Powerstation ALR Evolution V Apple Macintosh Performa 575 60 12 20PLEX OPERATION MANUAL CHAPTER 13 Contacting Plextor s Technical Support Department v The type of VGA Super VGA or other graphics card you use 4 Brand name and model number of any other peripherals you have installed
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