Zoom CableModem Network Card User Manual
Contents
1. Contacting your Cable Company Before you install the Zoom Cable Modem contact your cable company to arrange for cable modem service and to establish a cable modem account Y ou should have the following information at hand before you contact your cable company 1 The Cable Media Access Control C MAC address of the modem located on the modem s bottom case label 2 TheUSB Media Access Control U MAC address also located on the modem s bottom case label We advise that you record all MAC addresses in the Reference Information section at the end of this manual Installing Your Cable Modem 5 The diagram below shows a typical cable modem installation The cable modem should be placed on a port of the first splitter inside your home or office and should be kept on a separate circuit from your cable television service Monitor It is possible that the signal coming from the cable modem back to the cable provider s central office may interfere with signals from the TV set top box for Pay Per View or Video on Demand services If this happens install a high pass filter at the input of the 2 1 splitter going to the TV sets see the preceding diagram 6 Zoom USB Cable Modem User s Manual Making the Connections Connecting your cable modem is simple Typical connections are shown below Coaxial cable CAUTION A Power adapter USB cable Do not connect until after you install the driver2. Solution The power to my cable modem goes on and off Check that you are using the adapter that came with your cable modem I receive the message Unknown N etwork Adapter This problem can occur if a USB adapter is physically present and was recognized by Plug and Play but the proper driver was not installed Reinstall the USB driver see page 9 I receive the message Undetected N etwork Adapter The USB adapter was not installed correctly Reinstall the driver see page 9 I receive the message Missing Intemet Protocol Refer to Configuring Your Computer s N etwork Settings on page 10 I receive the message Cannot Find Files Insert Operating System Disk Your computer is looking for the files included on the original operating system CD or diskettes that came with your computer Remove your modem CD or diskette if any and insert your operating system CD or disk Be sure to remove the Windows CD when you re done and reinsert your modem CD or diskette if applicable Appendix B Troubleshooting 25 Problem Solution The Cable Modem s SYNC light blinks for 5 minutes goes off comes on again and repeats Make sure the connection is secure Check with your cable service provider to make sure that high speed access is available and running In rare instances the cable signal may be low Be sure the cable modem is attached to one of the ports on the first splitter after
3. Internet Explorer 5 0 Start Internet Explorer Click Tools and then click Intemet Options The Intemet O ptions dialog box appears Click the Connections tab to view the options for setting or changing the connection Y ou can click Setup to use the Internet Connection Wizard to guide you through setup or you can click LAN Settings to configure your connection manually Configuring Your Browser 19 If you click LAN Settings the following dialog box is displayed Local ita LAH Select the Automatically detect settings check box Click OK Netscape Navigator Start N etscape N avigator Click Edit and then click Preferences The Preferences dialog box appears Click the Advanced option and then click Proxies Select the option that allows you to connect to the Internet directly AOL If you are using AOL 5 0 or higher it has a cable modem option that configures your connection automatically Now that you ve configured your browser turn to Chapter 3 Using Your Cable Modem on page 21 20 Zoom USB Cable Modem User s Manual Using Your Cable Modem O nce you ve installed the modem and configured your browser to use a LAN connecting to the Internet is as simple as clicking the icon that corresponds to the desired Internet application Note Atthis time you may also want to install and use other software such as the programs furnished by your cable service provider Refer to the CD s for installat
4. Locate the modem so that there is one inch of free space between its top and sides and any other device or the wall This free space will ensure proper air circulation D o not block the vents in any way Failure to allow proper air circulation can result in serious damage to the cable modem Do not place any items on top of the modem while it is powered up Do not place the modem near a heating or air conditioning duct in direct sunlight or in a location susceptible to drastic temperature changes Installing Your Cable Modem Multiple USB compatible devices can share one USB port through the use of a hub or splitter cables Because the Zoom USB Cable Modem is a high speed network device we advise against sharing its USB port with low speed peripherals such as keyboards printers or joysticks However you can share the port with other high speed devices such as external CD ROM drives All connections are made on the rear panel of the modem as shown below Cable usn Power Cable and Power Connections DO NOT connect the USB cable until after you install the driver see page 10 2 Connectthe coaxial cable to the cable jack on your wall Connect the other end of the cable to the cable connector on the back of the Zoom Cable Modem 3 Insert the small round end of the power cord into the power socket on the back of the modem Plug the power adapter into the wall socket The cable modem now starts the automated power up pro
5. Panel In the Control Panel window select the Add Remove Programs icon W indows 98 Me In the Add Remove Programs Properties dialog box select Zoom USB Cable Modem and click Add Remove W indows 2000 In the Add Remove Programs window select Zoom USB Cable Modem and click Change Remove At the message This will remove the Zoom USB Cable Modem from your computer D o you wish to proceed click Yes At the message The Zoom Cable Modem has been successfully uninstalled from your machine click OK Zoom USB Cable Modem User s Manual Appendix A Front Panel Information After you ve correctly installed the Zoom Cable Modem the READY light SYNC light and USB light go on to indicate that the modem is fully operational LIGHT NAME MODE STATUS READY On Power is on USB On The USB computer interface is connected linked and active Flickering The modem is synchronizing with the cable network ACT Blinking Data activity is present on the cable The cable modem is communicating with the cable network This means that it could be downloading or uploading data to the cable service provider and the Internet This light may flicker during the synchronization process SYNC Blinking Searching for a data channel from Fast the cable provider Blinking Synchronizing with the cable Slow network and adjusting the signal for optimum performance Steady On modem is synchronized to the cab
6. YOUR COMPUTER S NETWORK SETTINGS 10 2 CONFIGURING YOUR BROWSER zunununnununnununnununnunnununnunnnnunnn LO INTERNET EXPLORER 4 0 2 19 INTERNET EXPLORER 5 0 nnne 19 NETSCAPE 20 ome M 20 USING YOUR CABLE MODEM 21 CONNECTING TO THE INTERNET 42 21 ENDING AN INTERNET 5 56 eene 21 UNPLUGGING THE MODEM 44 meme 21 UNINSTALLING THE MODEM 4 emen nennen 22 APPENDIX A FRONT PANEL INFORMATION 23 APPENDIX B 5 24 APPENDIX C REGULATORY INFORMATION nnns 27 REFERENCE INFORMATION zuuuuuunununnunununununununnnnunununnnnnununununnnn 28 Getting Started Your Zoom USB Universal Serial Bus Cable Modem is designed to connect your personal computer to the Internet through the same cable that you use for television reception A cable modem provides several advantages over traditional dial up analog modems e Transmission speeds are much faster Because of the increased speed of a cable modem you can enjoy faster more productive Int
7. In the IP Address tab click Obtain an IP address automatically 14 Zoom USB Cable Modem User s Manual 7 Click the WINS Configuration tab Click Use DHCP for WIN S Resolution and click OK 8 The N etwork dialog box from Step 1 is displayed again Make sure T CP IP is highlighted and click OK to enable your settings O If prompted insert the Windows 98 Me CD ROM and click OK 10 _ If prompted restart the computer You have configured your network settings successfully Now proceed to Chapter 2 Configuring Your Browser on page 19 Installing Your Cable Modem 15 Windows 2000 Network Settings To configure network settings on a computer running Windows 2000 follow these steps Note The dialog boxes shown below are typical Individual computer dialog boxes may vary 1 From your computer s desktop click Start Settings Network and Dial Up Connections 2 TheNetwork and Dial Up Connections window is displayed Right click the Local Area Connection icon and click Properties 3 TheLocal Area Connection Properties dialog box appears You see a list of installed network components If you see a line that includes TCP IP Transmission Control Protocol Internet Protocol skip to Step 7 If you don t see the line click the Install button and continue with Step 4 Local Area Connection Properties x General Connect using Zoom USB Cable Modem 0000 Configure Components checked are
8. Zoom CableModem USER S MANUAL MANUAL Zoom USB Cable Modem N This document contains proprietary information protected by copyright and this User s Manual and all the accompanying hardware software and documentation are copyrighted All rights are reserved No part of this document may be photocopied or reproduced by mechanical electronic or other means in any form The manufacturer does not warrant that the hardware will work properly in all environments and applications and makes no warranty and repre sentation either implied or expressed with respect to the quality performance merchantability or fitness for a particular purpose of the software or documentation The manufacturer reserves the right to make changes to the hardware and User s Manual content without obligation to notify any person or organization of the revision or change All brand and product names are the trademarks of their respective owners Copyright 2001 All rights reserved Contents GETTING STARTE D A CABLE MODEM SERVICE eene nnn 1 SYSTEM REQUIREMENTS ae 2 WHAT YOU WILL NEED FOR 5 2 1 INSTALLING YOUR CABLE MODEM 1e D CONTACTING YOUR CABLE COMPANY 4 nennen nennen 5 MAKING THE CONNECTIONS eene rennen 7 CONFIGURING
9. cess that is described below Automated Power Up and Synchronization The lights on the front panel see above indicate the status of the power up and synchronization process The READY light comes on when you connect the power adapter to the wall socket 8 Zoom USB Cable Modem User s Manual After the modem completes a self test it synchronizes with the cable network During this process the SYNC light blinks rapidly at first then slowly The USB and ACT lights may flicker briefly Note Synchronization may take several minutes When the process is complete the SYNC light becomes steady On For details on the front panel lights and their modes see Appendix A on page 23 Now follow the steps below to install the driver USB Cable Modem Driver Installation 1 Restart your computer Insert the Zoom USB Cable Modem CD into your CD ROM drive The CD will run automatically If it doesn t select My Computer on your desktop Then select the icon for your CD ROM drive At the Zoom Cable Modem Main Menu select Install Cable Modem Drivers Zoom Cable Modem Main Menu E Install Cable Modem Drivers Lak At the Zoom Cable Modem Driver Installation screen select USB and then follow the prompts Installing Your Cable Modem 9 5 When the Zoom Cable Modem D river Installation screen reappears click the Close 4 to exit 6 Shut down your computer and complete the following steps to con
10. crosoft Family Logon Zoom USB Cable Modem Y TCP IP gt Zoom USB Cable Modem Add Remove Properties Primary Network Logon Microsoft Family Logon 7 Eile and Print Sharing Description TCP IP is the protocol you use to connect to the Internet and wide area networks Cancel Click the Configuration tab A list of installed network components is displayed If you see a line that includes TCP IP Transmission Control Protocol Internet Protocol skip to Step 5 If you don t see that line continue with Step 2 Installing Your Cable Modem 11 2 Inthe Network dialog box if TCP IP is not listed click the Add button 3 In the Select N etwork Component dialog box click to highlight Protocol and then click Add Selec ULL MAT I EI A In the Select Network Protocol dialog box under Manufacturers click to highlight Microsoft Under N etwork Protocols click to highlight T CP IP Then click OK 12 Zoom USB Cable Modem User s Manual 5 the Network dialog box there should now be an entry for TCP IP Click NO if you are asked to restart your computer Highlight T CP IP and click Properties Client for Microsoft Networks Microsoft Family Logon Zoom USB Cable Modem TCP IP gt Zoom USB Cable Modem EE EE NN Microsoft Family Logon i Installing Your Cable Modem 13 6 TheTCP IP Properties dialog box is displayed
11. e dealer or an experienced radio TV technician for help Industry Canada Emissions Statement This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Electrostatic Discharge Statement This unit may require resetting after a severe electrostatic discharge event Dedaration of Conformity The manufacturer declares under sole responsibility that this equipment is compliant to Directive 1999 5 EC R amp TTE Directive via the following Directives Standards 73 23 EEC EN 60950 89 336 EEC EN 55024 89 336 EEC EN 55022 The product is CE marked Appendix C Regulatory Information 27 Reference Information We recommend that you take a few moments to fill in the following information for your future reference In the event you need to call Customer Support you will need the information below Zoom Cable Modem Model located on the box Serial Number located on the label on the bottom of the modem C MAC Address Media A 00 C ontrol address of the cable RF interface located on the label on the bottom of the modem U MAC Address Media A 00 C ontrol address of the USB interface located on the label on the bottom of the modem Date of Purchase Store or Dealer 0951 B 27145 2001
12. ernet sessions e A cable modem frees up your phone line so you don t miss phone calls or have to obtain a dedicated telephone line for Internet access e The cable connection can be always on so Internet access is fast and easy Cable Modem Service Y our local television cable company provides cable modem service also known as cable data service or broadband Internet The cable that supplies television service to your home or office is connected to the modem in the same way that it is connected to your television set or cable box Y ou can then get the benefit of high speed access to the Internet through the local cable company s service The cable connection to the Internet does not interfere with your regular cable television signals because the modem service is provided on different channels than television programming Getting Started 1 System Requirements e A computer running Windows 98 Windows Me Millennium Edition or Windows 2000 e A USB port on your computer If you do not have one you will need to acquire a USB expansion card and install it in an available PCI slot What You Will Need For Installation In addition to this manual check to see that your package includes the following items If you are missing any item contact your dealer Zoom Cable Modem e 6 foot USB cable e Power adapter e CD ROM or floppy diskette Some models may also include a mounting stand USB cable Powe
13. ion instructions Connecting to the Internet When you have correctly installed the Zoom Cable Modem it powers up and synchronizes itself with the cable network The READY light SYNC light and USB light go on indicating that the modem is synchronized and fully operational To connect to the Internet start your browser or other Internet application Ending an Internet Session After you have completed your Internet session just close your browser The Zoom Cable Modem remains connected with the cable system and stays ready to open another session Unplugging the Modem If the Zoom Cable Modem is unplugged or if power is lost for any other reason all communication between the modem and the cable system is terminated When the power is restored the cable modem must go through the full startup and synchronization process before you can connect to the Internet This process is performed automatically when the modem is powered up Using Your Cable Modem 21 Note If your cable TV service is interrupted your cable modem service will also be interrupted If you are unable to connect to the Internet or if your browser notes that it is unable to find a selected URL check to make sure that your cable TV service is operational If not contact your cable service provider Uninstalling the Modem If you need to uninstall your modem follow these instructions 1 2 22 At the Windows desktop click Start Settings Control
14. le network Appendix A Front Panel Information 23 Appendix Troubleshooting This section provides tips for troubleshooting your cable modem in the event of minor problems By referring to these tips you may be able to quickly correct the problem and avoid a call to Technical Support In addition you should check our Web site and the Cable Modem Frequently Asked Q uestions FAQ 5 section Note If your cable modem is not responding the first step should be to reinstall it This may take a few minutes but it is frequently the quickest and easiest solution Problem cannot access my Internet service or send or receive email Solutions e Check all physical connections The SYN C READY and USB lights on the modem s front panel must all be a steady green before your cable modem will work e Check to see that your cable TV service is working If not call your cable service provider e Verify that the C MAC and U MAC addresses you gave to your service provider are correct and that they are entered into their system See page 5 e Check that TCP IP is configured correctly Refer to the section of this manual entitled Configuring Your Computer s N etwork Settings on page 10 Verify that the TCP IP parameters supplied by your cable company are correct and up to date 24 Zoom USB Cable Modem User s Manual Problem Solution Problem Solution Problem Solution Problem Solution Problem
15. nect the USB cable and finish the installation USB Cable Connection Note The driver must be installed before you connect the USB cable 1 Connect the USB cable from your modem to your computer The USB light on the modem s front panel will go on indicating that the modem and the computer s data interface are linked If the light does not go on make sure that the USB cable is securely connected at both the modem and the computer 2 Restart the computer If prompted insert your Windows operating system CD and follow the instructions 4 If prompted restart your computer more time Then configure your computer s network settings as described below Configuring Your Computer s Network Settings Select your operating system e For Windows 98 Me network settings see page 11 e For Windows 2000 network settings see page 16 10 Zoom USB Cable Modem User s Manual Windows 98 Network Settings To configure network settings on a computer running Windows 98 Me follow these steps Note The dialog boxes shown below are representative of a typical computer Individual computer dialog boxes may vary 1 From your computer s desktop click Start Settings Control Panel and then double click the N etwork icon The N etwork dialog box appears Network 2 x Configuration Identification Access Control The following network components are installed Client for Microsoft Networks 1 Mi
16. r adapter Cable modem 2 Zoom USB Cable Modem User s Manual In addition to the items packaged with your modem you will need the following items to complete your installation e Cable modem service provided by your cable company The service must be DOCSIS D ata Over Cable Service Interface Specification compatible e A power outlet AcableTV outlet The proper length of 75 ohm coaxial cable to reach between your cable modem and the cable outlet Note Because there is great variety in the way cable is installed Zoom does not provide a coaxial cable to connect to your cable system If your cable service company does not provide one you should purchase a coaxial cable with an RG 59 or RG 61U rating 75 ohm and industry standard F connectors For best performance do not use push on F connectors use only screw on F connectors G etting Started 3 Zoom USB Cable Modem User s Manual Installing Your Cable Modem Note If your cable company provides you with an installation procedure follow it instead of the procedure described in this chapter This chapter illustrates a typical cable installation in your home or office and describes how to connect Zoom Cable Modem to your computer Installation consists of a few simple steps 1 Requesting cable modem service from your local cable company 2 Connecting the modem and installing the USB driver 3 Configuring your computer s network settings
17. rab ai E igp Ba DIAS eres rk 7 Area Connection Properties dialog box from Step 3 is displayed again Click OK 8 If prompted insert the Windows 2000 CD in your CD ROM drive and click O K Otherwise in the N etwork and Dial Up Connections window click 3l to close O If prompted restart the computer You have configured your network settings successfully Now proceed to Chapter 2 Configuring Your Browser on page 19 18 Zoom USB Cable Modem User s Manual Configuring Your Browser An Internet browser is a program used to find and display Web pages To find a page the browser must connect to the Internet via either phone lines or a LAN Local Area Network When using a cable modem you need to set the browser to connect to the Internet via a LAN This chapter describes how to configure some of the most common Internet browsers It is beyond the scope of this manual to give step by step instructions for all versions of all browsers so the instructions below cover only the major versions of the most common browsers If you are using another browser please consult the documentation that came with it Internet Explorer 4 0 Start Internet Explorer Click View and then click Intemet Options The Intemet Properties dialog box appears Click the Connections tab to view options for setting or changing the connection Click Connect to the Intemet using local area network Click OK to enable the settings
18. the cable enters your home or office see page 6 Make sure there is not a video amplifier on the same line with the cable modem A video amplifier prevents data from returning to the cable provider s central office Tip When your cable modem service is restored after a disruption reinstall the modem before attempting to use it 26 Zoom USB Cable Modem User s Manual Appendix Regulatory Information FCC Part 15 Emissions Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by tuming the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult th
19. used by this connection ivi ll Client for Microsoft Networks A File and Printer Sharing for Microsoft Networks Internet Protocol TCP IP Install Uninstall Properties Description Transmission Control Protocol Internet Protocol The default wide area network protocol that provides communication across diverse interconnected networks Show icon in taskbar when connected 16 Zoom USB Cable Modem User s Manual 4 In the Select N etwork Protocol dialog box click to highlight Internet Protocol IP and click OK tha Harak Piod had pou ward miall han chek OF H pou baron an ret oi fhe conapoeseni click Haye Dink Protocol LE Protocol afl CILE Coepit Ti arapa Pih 5 The Local Area Connection Properties dialog box from Step 3 is displayed Click to select Intemet Protocol IP and then click Properties Installing Your Cable Modem 17 6 Inthe Intemet Protocol TCP IP Properties dialog box select O btain an IP address automatically and O btain DNS server address automatically Click O K to enable your settings nx Gere fou cen ged F seirg azzgnad sirach d you metro Tesco geni und Ade Wee ee F pedi ibe aay C F arkiezr S OS ddan acica
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