Xerox 96 Printer User Manual
Contents
1. vi XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE About this guide Introduction The Xerox DocuPrint Network Printer Series Guide to Performing Routine Maintenance for Model 96 4635 and 180 NPS provides information on how to perform basic maintenance tasks on the Xerox DocuPrint Model 96 4635 or 180 Contents This guide is designed for operators whose job consists of operating each of the system components running print jobs solving simple system problems and performing basic maintenance tasks such as replenishing dry ink Refer to the entire Xerox DocuPrint Network Printer Series for information on other tasks required for printing with your DocuPrint printer Users should have an understanding of Printer Controller operations Before using this guide become familiar with its contents and conventions This section lists the contents of this guide Chapter 1 Feeder trays provides information on how to load feeder trays for your DocuPrint printer Chapter 2 Output trays and bins describes how to unload output trays for the DocuPrint printer Chapter 3 Fuser lubricant describes how to refill the fuser agent reservoir and how to replace the pressure roll wiper Chapter 4 Adding dry ink describes how to add dry ink to the printer Chapter 5 Replacing the dry ink waste container provides information on how to replace the dry ink waste container2. Chapter 6 Cleaning provides instructions on how to clean the various printing system components Chapter 7 Maintenance and support services provides information on how to call for service obtain documentation and training and report meter readings XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE vii INTRODUCTION Conventions This guide uses the following conventions Italics Document and library names are shown in italics for example the Xerox DocuPrint Network Printer Series Guide to Performing Routine Maintenance Note Notes are hints that help you perform a task or understand the text Caution Cautions alert you to an action that could damage hardware or software Q Warning Warnings alert you to conditions that may affect the safety of people A viii XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE Related publications The Xerox DocuPrint Network Printer Series includes the following documents Decomposition Service and Tools Guide Guide to Configuring and Managing the System Guide to Managing Print Jobs Guide to Performing Routine Maintenance Guide to Submitting Jobs from the Client Guide to Using Page Description Language Installation Planning Guide Messages Guide System Overview Guide Troubleshooting Guide Glossary Master Index Customer Information Quick Reference Card Printer Controller Commands Quic
3. Loading feeder trays The printer does not feed all the paper out of a tray approximately 1 4 inch 6 mm remains in the tray It is important to load paper properly in the feeder trays to prevent jams and loss of production time The following guidelines will help ensure maximum efficiency of your printer s operation Guidelines for loading paper When you are loading the paper follow these guidelines to prevent pager jams Remove damaged sheets Load the paper with the package wrapper seam side up Make sure that the direction of the curl is consistent Avoid fanning the paper unless the stock is predrilled Do not load the paper above the MAX line on the length guide Place any paper left in the bottom of the tray on top of the new paper stack For trays 3 4 5 and 6 load paper with curl side up If you do not detect paper curl load paper with the wrapper seam side down Additional guidelines for loading special stocks Loading trays 1 and 2 When loading predrilled paper fan the paper and remove loose paper plugs Load transparencies into trays 1 and 2 only When loading tab stock remove deformed bent or damaged stock Loadpreprintedpaper in trays 3 4 5 and 6 only in order not to smudge the print These trays are vacuum type feeders unlike trays 1 and 2 which are friction type Trays 1 and 2 are processor feeder trays 1 2 XEROX DOCUPRINT 96 4635 180 NPS
4. 1 3 4 G guidelines loading paper 1 2 Index H high capacity stacker HCS bins 2 2 hotlines ozone information iii safety iv input trays loading 1 1 K keyboard cleaning 6 1 L labels danger iii laser safety iii loading feeder trays 1 1 paper 1 2 trays 1 and 2 1 2 1 5 trays 3 4 5 and 6 1 6 1 8 M maintenance services 7 1 7 3 monitor cleaning 6 1 0 operating safety iii operator training 7 2 output trays 2 1 ozone iii P paper loading 1 2 predrilled 1 2 paper feeder assembly 1 5 predrilled paper 1 2 Printer Controller exterior cleaning 6 1 procedures 4mm cartridge tape drive cleaning 6 1 dry ink XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE INDEX 1 INDEX adding 4 2 4 4 waste container replacing 5 1 5 3 fuser agent adding 3 1 3 4 sensors cleaning Q1011 6 4 Q850 6 2 stacker bins unloading 2 2 2 3 trays 1 and 2 loading 1 2 1 5 trays 3 4 5 and 6 loading 1 6 1 8 purge trays 2 1 Q Q1011 sensor and mirror cleaning 6 4 Q1106 sensor cleaning 6 7 Q1107 sensor cleaning 6 6 Q1164 sensor cleaning 6 8 Q1166 sensor cleaning 6 7 Q850 sensor cleaning 6 2 R Ready to Open indicator 1 3 Ready to Unload indicator 2 3 reflective surfaces cleaning 6 1 Reporting billing meters 7 3 S safety hotline iv laser iii operating iii precau
5. GUIDE TO PERFORMING ROUTINE MAINTENANCE FEEDER TRAYS Follow these steps to load feeder trays 1 and 2 1 Select the tray you want to load by pressing the Tray Unlock button on the door of the paper tray or by touching the appropriate unlock icon on the printer control console E3 Fa 57 Uwe EJ b E amp E B Note If the printer has stopped due to a low paper condition xi zi you do not need to press the Tray Unlock button 2 Wait until the Ready to Open indicator lights 24 BF LJLIEJEIE F amp F d m B 3 Pull the feeder tray out until it stops 4 Pull out any partially fed paper from the feeder assembly and discard it There will be some resistance 5 Squeeze the lever against the back of the length guide and slide the guide toward the back of the printer 6 Remove any paper remaining in the tray and set it aside to be placed on top of the new paper XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 1 8 FEEDER TRAYS 7 Load paper following the instructions on the labels of the feeder tray and carefully positioning the paper in the right front corner of the tray Caution Do not load above the MAX line shown on the paper G guide Q 1 4 XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE FEEDER TRAYS 8 Pull the length guide forward to touch the back of the paper stack c D 9 Latch
6. Never use a ground adapter plug to connect equipment to an electrical outlet that lacks a ground connection terminal Always place equipment on a solid support surface with adequate strength for its weight Always use materials and supplies specifically designed for your Xerox equipment Use of unsuitable materials may result in poor performance and may create a hazardous situation e Never move either the printer or the Printer Controller without first contacting Xerox for approval e Never attempt any maintenance that is not specifically described in this documentation Never remove any covers or guards that are fastened with Screws There are no operator serviceable areas within these covers Never override electrical or mechanical interlocks Never use supplies or cleaning materials for other than their intended purposes Keep all materials out of the reach of children e Never operate the equipment if you notice unusual noises or odors Disconnect the power cord from the electrical outlet and call service to correct the problem If you need any additional safety information concerning the equipment or materials Xerox supplies call Xerox Product Safety at the following toll free number in the United States 1 800 828 6571 For customer outside the United States contact your local Xerox operating company XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE eee ee ee Table of content
7. any dry ink gets on your clothes brush them with a dry paper towel or a stiff bristled brush If this does not remove the ink immediately launder with detergent and cold water Dry cleaners should be told that the spot is dry ink for a printer so they will not use a solvent that sets the stain Q Note Donotdiscard damaged unused dry ink bottles Return the bottles to Xerox for exchange for credit in the USA 7 4 4 XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 5 Replacing the dry ink waste container The dry ink waste container receives the dry ink inside the printer that does not fuse to paper during printing This container must be replaced when full To replace the dry ink waste container 1 Open the right and left printer doors and locate the dry ink waste container 2 Place a dropcloth on the floor under the dry ink waste container area Caution To prevent dry ink spills do not tip or tilt the waste S container XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 5 1 REPLACING THE DRY INK WASTE CONTAINER 3 Pull the full waste container out of the printer 4 Remove the cap from the top of the full container and screw the cap onto the mouth of the container 5 Discard the waste material and container according to the instructions on the label 5 2 XEROX DOCUPRINT 96 4635 180 NPS GUIDE T
8. corner of the stacker shown below Note For systems with more than one stacker clean each Q1107 E location 7 6 6 XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE CLEANING Q1106 and Q1166 Raise the Bypass Transport upper baffle by lifting the green handle Sensors Q1106 and Q1166 are shown below Clean the sensors gently with a cleaning pad XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 6 7 CLEANING Sensor Q1164 Sensor Q1164 is on the last feeder stacker module the one containing the purge tray as shown below Clean the sensor gently with a cleaning pad 6 8 XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE CLEANING Cleaning the 4mm cartridge tape drive Clean the 4mm cartridge tape drive every 25 hours of actual tape operation Use only a cleaning cartridge designed for the 4mm cartridge tape drive No fluids or other preparations are necessary with the use of these cartridges designed for use in audio devices as these can damage your tape S Caution Do not use cleaning cartridges or any types of fluids drive To clean the tape drive 1 Insert the cleaning cartridge into the tape drive as you would a data tape cartridge 2 Observe the green LED blinking slowly to indicate that the tape drive is automatically performing a cleaning cycle Note If the clean
9. the paper feeder assembly by pressing the green dot next to the green release lever until the assembly clicks into position 10 Push the tray in slowly but firmly until it latches Do not slam the tray closed This can cause improper latching or machine damage 11 If the printer stopped due to a low paper condition press the Continue button on the printer control console to resume printing XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE FEEDER TRAYS Loading trays 3 4 5 and 6 1 Select the tray you want to load by pressing the Tray Unlock button on the door of the paper tray or by touching the appropriate unlock icon on the printer console Alito EJ B B B Note If the printer has stopped due to a low paper condition a you do not need to press the Tray Unlock button 2 Wait until the Ready to Open indicator lights UHHH E B B B 3 Pull the feeder tray out until it stops 4 Slide both length guides away from the paper For the rear guide squeeze the lever against the back of the length guide and slide the guide toward the back of the printer 5 Remove any paper remaining in the tray and set it aside to be placed on top of the new paper 1 6 XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE FEEDER TRAYS 6 Load paper following the instructions on the
10. NE MAINTENANCE 6 1 CLEANING S Caution Do not use any abrasives or strong solvents on the sensor Cleaning the Q850 sensor To clean the Q850 sensor 1 Open the printer right and left doors and locate area 4 2 Raise the area 4 green handle until it locks into place D EN TES SAS Q 6 2 XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE CLEANING 3 Locate the Q850 sensor and gently wipe the sensor with a dry cleaning pad 4 Lower the area 4 green handle 5 Close the printer doors XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 6 3 CLEANING Cleaning the Q1011 sensor and mirror To clean the Q1011 sensor and mirror 1 Open the right and left doors of the printer and locate the Q1011 sensor SSS EN Ei N ES Q Lo SS 2 2 Apply a small amount of lens and mirror cleaner to a cleaning pad 6 4 XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE CLEANING 3 Gently wipe the sensor and mirror with the cleaning pad S oe 4 Close the printer doors XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 6 5 CLEANING Cleaning additional sensors Open the top cover of the high capacity stacker Locate and clean the following sensors with a cleaning pad Sensor Q1107 Sensor Q1107 is at the right front
11. O PERFORMING ROUTINE MAINTENANCE REPLACING THE DRY INK WASTE CONTAINER 6 Slide a new empty dry ink waste container into the printer until it stops am Note Do not remove the cap from the container 7 Close the printer doors 8 Dispose of the dropcloth and cold water Heat sets the ink permanently If any dry ink gets on your clothes brush them with a dry paper towel or a stiff bristled brush If this does not remove the ink launder with detergent and cold water Tell dry cleaners that the spot is dry ink for a printer so they do not use a solvent that sets the stain Q S Caution If any dry ink gets on your hands wash them with soap XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 5 3 REPLACING THE DRY INK WASTE CONTAINER 5 4 XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 6 Cleaning This chapter describes the cleaning tasks you need to perform regularly on the 96 4635 1 80 printer Cleaning the keyboard monitor and the exterior of the Printer Controller Clean the exterior surfaces of your Printer Controller including monitor and keyboard as required Clean daily if possible Use the following supplies to clean the exterior surfaces e Monitor Use a soft lint free cloth dampened with a glass cleaner Do not spray the liquid directly onto the monitor since it may cause damage Keyboard U
12. Xerox DocuPrint Network Printer Series Guide to Performing Routine Maintenance for Models 96 4635 180 NPS THE DOCUMENT COMPANY XEROX Version 7 1 August 2000 721P86641 Xerox Corporation 701 S Aviation Boulevard EI Segundo CA 90245 1997 1998 1999 2000 by Xerox Corporation All rights reserved Copyright protection claimed includes all forms and matters of copyrightable material and information now allowed by statutory or judicial law or hereinafter granted including without limitation material generated from the software programs which are displayed on the screen such as icons screen displays looks etc Printed in the United States of America Publication number 721P86641 Xerox and all Xerox products mentioned in this publication are trademarks of Xerox Corporation Products and trademarks of other companies are also acknowledged Changes are periodically made to this document Changes technical inaccuracies and typographic errors will be corrected in subsequent editions Laser safety Warning Adjustments use of controls or performance of A N procedures other than those specified herein may result in hazardous light exposure The Xerox DocuPrint printers are certified to comply with the performance standards of the U S Department of Health Education and Welfare for Class 1 laser products Class 1 laser products do not emit hazardous radiation The DocuPrint printers do not emit hazardous r
13. adiation because the laser beam is completely enclosed during all modes of customer operation The laser danger labels on the system are for Xerox service representatives and are on or near panels or shields that must be removed with a tool DO NOT REMOVE LABELED PANELS OR PANELS NEAR LABELS ONLY XEROX SERVICE REPRESENTATIVES HAVE ACCESS TO THESE PANELS DANGER LASER RADIATION WHEN OPEN AVOID DIRECT EXPOSURE TO BEAM Ozone information This product produces ozone during normal operation The amount of ozone produced depends on copy volume Ozone is heavier than air The environmental parameters specified in the Xerox installation instructions ensure that concentration levels are within safe limits If you need additional information concerning ozone call 1 800 828 6571 to request the Xerox publication 600P83222 OZONE Operation safety Your Xerox equipment and supplies have been designed and tested to meet strict safety requirements They have been approved by safety agencies and they comply with environmental standards Please observe the following precautions to ensure your continued safety e Always connect equipment to a properly grounded electrical outlet If in doubt have the outlet checked by a qualified electrician Warning Improper connection of the equipment grounding A N conductor may result in risk of electrical shock XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE iii
14. ains silicone which can cause A N irritation upon contact with the eyes Be sure to wash your hands with soap and water after you finish this procedure A 5 Locate the fuser agent reservoir pull it out until it stops and remove the reservoir cap by turning it counterclockwise NN N Es L N aa NN 3 2 XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE FUSER LUBRICANT 6 Remove the cap from a new bottle of fuser agent and carefully pour the fuser agent into the reservoir until the level reaches the MAX line Warning If any fuser agent spills on the floor remove it A N immediately Fuser agent spills make the floor slippery Use of Xerox Film Remover isopropynal alcohol is recommended to clean up spills A Caution The fuser reservoir has an anti splash seal Do not G push the fuser agent bottle into the reservoir with excessive force as this can damage the seal 7 Replace the reservoir cap by turning it clockwise and push the fuser agent reservoir in until it stops XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 9 3 FUSER LUBRICANT 8 10 11 12 Push the fuser drawer in until it latches in place Dispose of the dropcloth and any empty agent bottles in a trash receptacle If there is any agent left in the bottle cap the bottle and store it for futur
15. capacity stacker bins Each high capacity tray holds 2500 sheets of 20lb 80 gsm paper Refer to System Overview for additional information on the high capacity stacker bins If you use large paper sizes such as A3 or 11 x 17 inch the stacker E may hold less than 2500 sheets This is to ensure that the stack is at a safe weight for lifting and unloading by the operator 7 e Youcan lower pull out and unload any bin not currently in use without interrupting printing as long as another HCS is ready to receive paper e f you select a bin that is in use the printer begins stacking in the next defined high capacity stacker bin if it is available If no stacker bin is available printing stops e Once a sheet is delivered to a stacker bin each subsequent sheet must be within 25 mm approximately 1 inch of each dimension of the first sheet Unloading a stacker bin 1 Select a bin for unloading by pressing the Bin Unload button on the bin control panel You can also select the bin for unloading through the printer mimic of the printer control console 2 2 XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE OUTPUT TRAYS AND BINS Once a bin is selected the bin elevator lowers and the bin cannot be used until it is emptied completely When the bin elevator stops in the down position the Ready to Unload indicator lights 2 Open the bin doors pull t
16. e use Remove and dispose of the gloves in a trash receptacle being careful not to let any residue come in contact with your skin Close the printer doors Note The fuser agent message disappears after the printer prints between 32 and 40 sheets Since the sheets must be processed continuously you may want to run 45 test pages in order to clear the message from the system unless the current print job contains at least 40 pages J Wash your hands to remove any fuser agent 3 4 XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 4 Adding dry ink Dry ink is the black powder that forms the image on the printed page This chapter describes the procedure for adding dry ink to the printer Adding dry ink When the printer is low on dry ink the Attention light turns on and the message ADD DRY INK displays on the printer console Add dry ink at your earliest convenience If you do not add dry ink the printer eventually stops printing It does not resume printing until you replace the dry ink bottle and cold water Heat sets the ink permanently If any dry ink gets on your clothes brush them with a dry paper towel or a stiff bristled brush If this does not remove the ink immediately launder with detergent and cold water Dry cleaners should be told that the spot is dry ink for a printer so they do not use a solvent that sets the stain S Caution If any dry ink gets on your hands wash them with
17. he platform out until it stops and lift the paper stack off the platform to a nearby table or paper cart S Caution Always use both hands to lift the paper stack out of the bin Q 3 Firmly push the platform back to its original position and close the bin doors The bin elevator rises and the bin is again ready for use Note Ifthe bin is not empty the elevator remains down anda xz message appears on the printer control console and Printer Controller display telling you to empty the bin 7 XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 2 3 OUTPUT TRAYS AND BINS 2 4 XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE I e JA GN ee 3 Fuser lubricant The fuser on the 96 4635 and 180 NPS is responsible for fusing the print image to the paper with heat It is critical that the fuser be kept lubricated with fuser agent and that its reservoir be kept full This chapter describes the procedure for adding fuser lubricant in the printer To add fuser agent 1 Open the right and left doors of the printer and locate the fuser area 2 Place a dropcloth on the floor under the fuser area XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 3 1 FUSER LUBRICANT 3 Grasp the green handle on the fuser drawer and pull it out until it stops v 4 Puton gloves Warning Fuser agent cont
18. ing cartridge has been used for more than J approximately 30 cleaning cycles the amber LED will blink rapidly Press the unload button to eject the cleaning cartridge and discard it 7 3 Remove the cleaning cartridge after it is automatically ejected following the cleaning cycle You can use the cartridge tape drive immediately after cleaning XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 6 9 CLEANING 6 10 XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 7 Maintenance and support services This chapter provides information on the services Xerox provides to help you keep your DocuPrint printer running efficiently It describes the services available to you and how to take advantage of these services Note The support services described in this chapter apply to the ell Il United States only For information on the support services available internationally consult your Xerox representative Xerox Customer Services Support Center Before calling your Customer Service Support Center make sure you have tried the corrective actions described in the Troubleshooting Guide If a problem persists gather the necessary information and call your customer service support center or contact your local Xerox operating company Refer to the Troubleshooting Guide chapter Calling for service for the information you should have ready when you call In the United State
19. k Reference Card Submitting your Jobs from Macintosh Quick Reference Card Submitting your Jobs from UNIX amp DOS Quick Reference Card Submitting your Jobs from Windows NT 4 0 QuickPrint Quick Reference Card Submitting your Jobs Using Windows NT 4 0 Drivers Quick Reference Card The documentation set also includes an electronic version the DocuPrint NPS Interactive Customer Documentation CD XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE ix XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE Checking feeder trays 1 Feeder trays This chapter shows the steps needed to load and check feeder trays on the DocuPrint NPS and explains what actions are necessary if paper stock is changed The number of feeder trays on your system depends on the number of feeder stacker modules installed Check the amount of paper remaining in each feeder tray by examining the green lights above the icons on the door of the tray Each light represents 25 of a ream or about 125 sheets of 20 pound or 80 gsm grams per square meter paper e You can open and load any tray not currently in use without interrupting printing e fyou try to open a tray currently in use the feeding switches to a backup tray if one is available If a backup tray is not available the printer stops XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 1 1 FEEDER TRAYS
20. label at the front of the feeder tray and carefully positioning the paper in the right front corner of the tray Note The way you load the paper depends on the paper size a required by the job For paper longer than 14 inches load the long edge against the back guide 7 Slide both length guides back against the paper 8 Push the tray in slowly but firmly until it latches Do not slam the tray closed This can cause improper latching or machine damage XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 1 7 FEEDER TRAYS 9 If the printer stopped due to a low paper condition press the Continue button on the printer console to resume printing 1 8 XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 2 Output trays and bins Your print jobs are sent to output trays or bins which you must unload You can unload each of the output trays or bins while the system is printing This chapter discusses how to check and unload the trays and bins If the printer has stopped due to a full output tray or bin and does not resume automatically when the tray or bin is emptied press the Continue button on the printer control console The number of output bins on your system depends on the number J of feeder stacker modules installed 7 Checking and unloading sample trays The sample tray holds up to 100 sheets of paper from 7 by 10 inches 178 by 254 mm t
21. led Training takes approximately two to four hours depending on the system configuration It includes hands on practice running basic jobs performing routine maintenance and solving problems Determine the number of operators you want to attend the initial training schedule training dates and times through your Xerox sales representative Additional training classes such as Advanced Customer Training ACT for operators teach advanced service and maintenance skills A variety of classes and workshops are available through Xerox Customer Education 7 2 XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE MAINTENANCE AND SUPPORT SERVICES Xerox Customer Education Xerox offers instructor led workshops that teach DocuPrint NPS system technical training curriculum Workshops are designed to provide a system overview as well as forms creation job control and increased productivity expertise Courses are available for operators administrators and for those who use Decomposition Service For detailed information about any of the courses to enroll in workshops or to order the self study courses call Xerox Customer Education at 1 800 445 5554 or your local Xerox operating company You can also access their web site at www xerox com services training customer ed Reporting billing meters On a regular basis usually every month you need to report your printer s billing meter readings to Xero
22. o 17 by 14 inches 432 by 356 mm No message appears when the sample tray is full Since a paper jam can occur if the tray is overfilled empty the sample tray regularly if it is in use To empty the sample tray simply remove the printed pages Note Since the sample tray can receive waste sheets purged after S a paper jam always clear the sample tray after clearing a jam This prevents waste sheets from being confused with good sheets Checking and unloading purge trays Aborted sheets that is sheets damaged during printing or cleared before or after a paper jam are sent to the purge tray Sheets may be purged before during or after print jobs Sheets are also sent to the purge tray following a fuser area jam The sheets purged at that time clean the fuser area ensuring good print quality for your subsequent jobs The purge tray holds up to 100 sheets of paper from 7 by 10 inches 178 by 254 mm to 17 by 14 inches 432 by 356 mm No message appears when the purge tray is full Since a paper jam can occur if the tray is overfilled empty the purge tray at least once a day To empty the purge tray simply remove the printed pages XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 2 1 OUTPUT TRAYS AND BINS Checking and unloading high capacity stacker HCS bins The 4635 and 180 NPS printers can have up to four high capacity stacker HCS bins The 96 NPS printer can have up to two high
23. s Laser safety iii Ozone information iii Operation safety iii Introduction vii About this guide vii Contents vii Conventions viii Related publications ix 1 Feeder trays 1 1 Checking feeder trays 1 1 Loading feeder trays 1 2 Guidelines for loading paper 1 2 Loading trays 1 and 2 1 2 Loading trays 3 4 5 and6 1 6 2 Output trays and bins 2 1 Checking and unloading sample trays 2 1 Checking and unloading purge trays 2 1 Checking and unloading high capacity stacker HCS bins 2 2 Unloading a stacker bin 2 2 3 Fuser lubricant 3 1 4 Adding dry ink 4 1 5 Replacing the dry ink waste container 5 1 6 Cleaning 6 1 Cleaning the keyboard monitor and the exterior of the Printer Controller 6 1 Cleaning the sensors and the reflective surfaces 6 1 Cleaning the Q850 sensor 6 2 Cleaning the Q1011 sensor and mirror 6 4 Cleaning additional sensors 6 6 Sensor Q1107 6 6 Q1106 and Q1166 6 7 Sensor Q1164 6 8 Cleaning the 4mm cartridge tape drive 6 9 XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE v TABLE OF CONTENTS 7 Maintenance and support services 7 1 Xerox Customer Services Support Center 7 1 Xerox Documentation and Software Services 7 2 Xerox Font Center 7 2 Operator Training 7 2 Xerox Customer Education 7 3 Reporting billing meters 7 3 Index INDEX 1
24. s call the following number to report DocuPrint hardware or software problems 1 800 822 2979 Note This phone number is attached to your printer at installation Ll ime XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 7 1 MAINTENANCE AND SUPPORT SERVICES Xerox Documentation and Software Services XDSS distributes the documents you need to install and use the DocuPrint printer other Xerox printers and associated software If you register for site subscription service XDSS will automatically send you updates and revisions as they become available To order this documentation call Xerox Documentation and Software services 1 800 327 9753 U S only between the hours of 6 00 a m and 4 00 p m Pacific time XDSS representatives will explain the services available answer your questions and take orders for documentation You can also order on the web www xdss com Xerox Font Center The Xerox Font Center or your local Xerox operating company can send you samples and catalogs of the fonts available for your printer To receive font samples obtain price information obtain technical support or order licensed or custom fonts call 1 800 445 FONT 3668 between 6 00 a m and 5 00 p m Pacific time You can get font information on the web at www font net Operator Training Operator training is conducted at your location shortly after your DocuPrint printer is instal
25. se a mild household detergent that has been poured or sprayed onto a cloth lightly dampened with water Do not saturate the cloth just dampen it Exterior Use a mild household detergent that has been poured or sprayed onto a cloth lightly dampened with water Do not saturate the cloth just dampen it Caution Do not allow liquids to drip onto anything electrical or mechanical For the same reason never spray or pour the cleaner directly onto the keyboard or the exterior surfaces of the system Q Cleaning the sensors and the reflective surfaces E Sensors at various points along the paper path indicate where sheets of paper are passing After a sheet has passed a sensor if too much time elapses before another sheet arrives the system determines a jam has occurred and printing stops If a sensor becomes dirty it may not accurately detect sheets passing and may give incorrect jam information Therefore it is important to clean sensors regularly Sensors are usually cleaned by your Xerox service representative as part of regular maintenance However under certain conditions you may be directed to clean them yourself by the Xerox Customer Support Center or by your local operating company 1 Brush or wipe the sensor window lightly Note Ifthe sensor is very dirty clean it with a small amount of alcohol on a swab 2 Remove any paper dust present in the area XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTI
26. soap Use the procedure on the following pages to add dry ink to your 96 4635 180 NPS XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 4 1 ADDING DRY INK To add dry ink 1 Open the printer doors and locate the dry ink area on the left side of the printer 2 Place a dropcloth on the floor under the dry ink area 3 Pull the empty dry ink cartridge out until it stops 4 2 XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE ADDING DRY INK 4 Move the green handle to the right the unlatched position to release the cartridge and lid i S S a N AANS Y Q ax 5 Remove the empty cartridge and discard it 6 Turn a new full cartridge of dry ink upside down and shake it well to loosen the contents thoroughly 7 Insert the new cartridge into the printer until it stops XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 4 3 ADDING DRY INK 8 N 10 11 Move the green handle to the left the latched position to secure the lid of the cartridge Dry ink cartridge Green handle Hold the cartridge in place and pull off the paper seal Discard the seal along with the dropcloth Close the printer doors Caution If any dry ink gets on your hands wash them with soap and cold water Heat sets the ink permanently If
27. tions iii standards iii sample trays 2 1 sensors cleaning methods 6 1 Q1011 6 4 Q1106 6 7 Q1107 6 6 Q1166 6 7 Q850 6 2 service telephone number 7 1 stacker unloading bins 2 2 2 3 support services 7 1 7 3 T training operators 7 2 Tray Unlock button 1 3 trays loading 1 and 2 1 2 3 4 5 and 6 feeder 1 1 output 2 1 1 5 1 6 1 8 U purge 2 1 sample 2 1 unloading X high capacity stacker HCS bins 2 2 purge trays 2 1 sample trays 2 1 stacker bins 2 2 2 3 Xerox Customer Education 7 3 Xerox Customer Service Support Center 7 1 Xerox Documentation and Software Services XDSS 7 2 Xerox Font Center 7 2 INDEX 2 XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE
28. x To do this you need the serial number for your system The serial number is located behind the narrow door to the far left on the front of the printer If you are reporting meters for other Xerox printers during the same call make sure you have the serial number available for each one before calling If you know how to read the billing meters for your system you can have that information ready when you call Otherwise the service representative will provide you with instructions when you call To report billing meter readings call 1 800 891 8405 all U S locations or contact your local Xerox operating company XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 7 3 MAINTENANCE AND SUPPORT SERVICES 7 4 XEROX DOCUPRINT 96 4635 180 NPS GUIDE TO PERFORMING ROUTINE MAINTENANCE Numerics 4mm cartridge tape drive cleaning 6 9 A Advanced Customer Training ACT 7 2 C checking feeder trays 1 1 high capacity stacker HCS bins 2 2 purge trays 2 1 sample trays 2 1 Class 1 laser products iii cleaning 4mm cartridge tape drive 6 9 keyboard 6 1 mirror 6 4 monitor 6 1 Printer Controller exterior 6 1 reflective surfaces 6 1 sensors Q1011 6 4 Q1106 6 7 Q1107 6 6 Q1164 6 8 Q1166 6 7 Q850 6 2 D danger labels iii dry ink adding 4 2 4 4 stains 4 1 dry ink waste container replacing 5 1 5 3 F feeder trays 1 1 1 8 fuser agent adding 3
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