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VTech DS6121 Answering Machine User Manual

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1. Use the clear voicemail feature when the telephone indicates that there is new voicemail but there is none for example when you have accessed your voicemail from a different telephone line while away from home Clearing the voicemail waiting indicator only turns off the indicators it does not delete your voicemail message s If there actually are new voicemail messages your local telephone company will continue to send the signal which will turn the indicators back on To manually turn off these indicators 1 Press MENU SELECT to display the menu when the handset is not in use 2 Press A or V to select gt CLR VOICE MAIL then press MENU SELECT The screen displays TURN INDICATOR OFF 3 Press MENU SELECT to confirm your selection You will hear a confirmation tone www vtechphones com The telephone service provider may alert you to new messages with a stutter broken dial tone Contact your service provider for details o i me gt fe gt p o iy m a Q 2 The screen displays the elapsed time as you talk in hours minutes and seconds When predialing preview numbers before dialing press REMOVE or OFF CLEAR to backspace and delete press and hold REDIAL PAUSE to insert a dialing pause Telephone operation Make a call 1 Press FLASH or SPEAKER 2 Dial the number OR 1 Dial the number FLASH or
2. www vtechphones com E o D me F fe D Q xe D o Q 3 Chain dialing can be useful if you wish to access numbers other than phone numbers such as bank account information or access codes from the directory call log or redial list Telephone operation Chain dialing This feature allows you to initiate a dialing sequence from numbers stored in the directory call log or redial list while you are on a call To access a number in the directory 1 Press MENU SELECT twice to enter the directory menu 2 Scroll by pressing A or v to find the desired entry 3 Press MENU SELECT to dial the desired number when it is displayed To access a number in the call log 1 Press MENU SELECT and then press V to select CALL LOG 2 Press MENU SELECT to confirm 3 Scroll by pressing A or v to find the desired entry 4 Press MENU SELECT to dial the desired number when it is displayed To access the last number in the redial list Press REDIAL PAUSE to dial Press REDIAL PAUSE again within two seconds to cancel the ch ain dialing Find handset 7 This feature allows the telephone base to page the handset 1 Press FIND HANDSET on the telephone base The handset will ring and its screen displays PAGING 2 Press C FLASH 3 SPEAKER or any dialing key 0 9 on the handset or press FIND HANDSET on the telephone base to end paging www vtechphones com Tele
3. 35 New message indication 36 Message playback 36 Options during playback 36 Delete all messages 37 Record and play memos 37 Recordamemo sls 37 Memo playback 37 Call screening lle 38 Call intercept aooaa 38 Message window displays 39 Remote access 0 40 Appendix 2 1 ee 41 Handset display screen messages 41 Handset and telephone base indicators 43 Bailey Ls maios ESL pora ET E 45 Important safety instructions 46 Troubleshooting s sa sor ic eeg dooms a 47 Operating range 56 Maintenance 56 About cordless telephones 57 The RBRC seal s s 57 Warranty sis xk oie oz eR UR Elk x 58 FCC ACTA and IC regulations 60 Technical specifications 62 Index 4o eee moyen bob dd 2 63 www vtechphones com Getting started Parts checklist Your telephone contains the following items Save your sales receipt and original e To purchase packaging in the event warranty service is necessary a teplacomeni battery or power adapter visit our m website at www vtechphones com or call 1 800 595 9511 In Canada go to EIE www vtechcanada com or call 1 800 267 7377 Q L La d E gt Ue o euh o ad Q 1 Quick start guide 2
4. The ringer can also be turned off so the telephone does not ring when there are incoming calls To adjust the ringer volume 1 Press VOL A or VOL V to select the desired ringer volume when the handset is not in use 2 When you stop pressing the volume buttons the setting will be saved OR 1 Press MENU SELECT to display the menu when the handset is not in use 2 Press A or V to select RINGER VOLUME then press MENU SELECT 3 Press A or to adjust the volume A sample of each ringer volume will be played when scrolling through the choices 4 Press MENU SELECT to confirm your selection You will hear a confirmation tone The telephone base ringer volume is set separately See page 32 for details www vtechphones com Telephone settings Ringer tone This menu allows you to choose from different ringer tones To choose a ringer tone 1 Press MENU SELECT to display the menu when the handset is not in use 2 Press A or w to select gt RINGER TONE then press MENU SELECT 3 Press Aor V to select the desired ringer tone A sample of each ringer tone will be played when scrolling through the choices 4 Press MENU SELECT to confirm your selection You will hear a confirmation tone www vtechphones com If the ringer volume is turned off while scrolling through the options in the RINGER TONE menu the sample of the ringer will not be heard
5. 43 SPEAKER TALK 2 Press Answer a call FLASH SPEAKER or any of the dialing key e Press jj 0 9 End a call Press OFF CLEAR or put the handset in the telephone base CXIS0T 3J SPEAKER PAUSE wp Speakerphone During a call press SPEAKER to switch between speakerphone and normal handset use Volume During a call use the volume buttons on the right side of the handset to adjust the listening volume e Press VOL A or VOL v to adjust the listening volume to a comfortable level www vtechphones com Telephone operation Mute The mute function allows you to hear the other party while the other party cannot hear you 1 During a call press MUTE on the handset MUTED will be temporarily displayed on the screen along with the smaller MUTE icon 2 Press MUTE again to resume the conversation MICROPHONE ON will be temporarily displayed on the screen Ringer mute You can mute the ringer temporarily when the telephone is ringing Press OFF CLEAR or MUTE to temporarily silence the ringer The next call will ring normally Call waiting If you subscribe to call waiting service from your telephone company you will hear an alert tone if there is an incoming call while you re on another call Press FLASH to answer the new incoming call Press FLASH again to return to the original call p A Lu REMOVE ey MUTE MUTE MUTE
6. 9 i me gt fe p o m cn E Q 2 Telephone settings Key tone The handset will beep when you press any handset key You may turn the key tone on or off To change the setting 1 2 3 4 Press MENU SELECT to display the menu when the handset is not in use Press A or V to select gt KEY TONE then press MENU SELECT Press A or v to choose ON or OFF Press MENU SELECT to confirm your selection You will hear a confirmation tone Language You can select ENGLISH FRANCAIS or ESPANOL to be used in all screen displays To change the setting 1 2 3 Press MENU SELECT to confirm your selection You will Press MENU SELECT to display the menu when the handset is not in use Press A or Y to select LANGUAGE then press MENU SELECT Press A or to scroll through the choices hear a confirmation tone www vtechphones com Telephone settings Clear voice mail If you subscribe to voicemail service offered by your telephone service provider NEW VOICE MAIL and e will appear on the handset and the VOICEMAIL light on the telephone base will flash when you have new voicemail messages Please contact your local telephone company for more information and assistance about using your voicemail service After you have listened to all new voicemail messages the indicators on both the handset and telephone base will be turned off automatically
7. Handset 3 Telephone base 4 Battery compartment with mounting cover bracket User s manual 5 Battery 6 Telephone base 7 Telephone line cord 8 User s manual power adapter www vtechphones com 1 Getting started Telephone base installation Use only the Install the telephone base as shown below Make sure that the electrical outlet is power adapter not controlled by a wall switch If you subscribe to Digital Subscriber Line DSL supplied with this high speed Internet service through your telephone line you must have a DSL product To order filter between the telephone base and the telephone wall jack The filter prevents a replacement s visit our website at NOISE and caller ID problems caused by DSL interference Please contact your www vtechphones DSL service provider for more information about DSL filters com or call 1 800 595 9511 Telephone base In Canada go to www vtechcanada ia E power adapter com or call 1 800 267 7377 The power unit ae is intended to be DSL filter not included A wall auton y correctly oriented required if you have DSL in a vertical high speed Internet service or floor mount position The prongs are not designed to hold the plug in place if itis plugged into a ceiling or an under the table cabinet outlet Ad c N Telephone base 2 www vtechphones com Getting st
8. VCR If interference is experienced moving the cordless telephone farther away from the TV or VCR will often reduce or eliminate the interference Rechargeable batteries This product contains either Nickel cadmium or Nickel metal hydride rechargeable batteries Exercise care in handling batteries in order not to create a short circuit with conducting material such as rings bracelets and keys The battery or conductor may overheat and cause harm Observe proper polarity between the battery and the battery charger Nickel metal hydride rechargeable batteries Dispose of these batteries in a safe manner Do not burn or puncture the battery Like other batteries of this type if burned or punctured they could release caustic material which could cause injury The RBRC seal The RBRC seal on the nickel metal hydride battery indicates that VTech Communications Inc is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful lives when taken out of service within the United States and Canada The RBRC program provides a convenient alternative to placing used nickel metal hydride batteries into the trash or municipal waste which may be illegal in your area VTech s participation in RBRC makes it easy for you to drop off the spent battery at local retailers participating in the RBRC program or at authorized VTech product service centers Please call 1 800 8 BATTERYTM for information
9. a distance of approximately 20 cm 8 inches or more If you choose to use a clipping device please make sure to only use the supplied VTech belt clip This Class B digital apparatus complies with Canadian ICES 003 FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments ACTA The label on the back or bottom of this equipment contains among other things a product identifier in the format US AAAEQ TXXXX This identifier must be provided to your local telephone company upon request The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with applicable Part 68 rules and technical requirements adopted by ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant An RJ11 jack should normally be used for connecting to a single line and an 60 www vtechphones com FCC ACTA and IC regulations RJ14 jack for two lines See Installation Instructions in the user s manual The Ringer Equivalence Number REN is used to determine how many devices you may connect to your telephone line and still have them ring when you are called The REN for this product is encoded as the 6th and 7th characters following the US in the product identifier e g if is 03 the REN is 0 3 In most but no
10. minutes If the memory on the system becomes full during a message the system stops recording and disconnects the call If the caller s voice is very soft the system may stop recording and disconnect the call When recording the announcement make sure you speak in a normal tone of voice about nine inches from the telephone base Make sure there is no background noise television music traffic etc when recording Press VOL A on the telephone base to increase the speaker volume Make sure your remote access code is correct page 33 Make sure you are calling from a touch tone telephone When dialing a number there should be tones If there are clicks then it is not a touch tone telephone and cannot activate the answering system The answering system may not detect the remote access code when your announcement is playing Wait until the announcement is over before entering the code There may be interference on the telephone line you are using Press the dial pad keys firmly when dialing www vtechphones com Troubleshooting Problem Suggestion CONNECTING is The handset may be out of range Move it closer to the telephone base shown in the handset Make sure the power cord is securely plugged into the telephone base Use a working electrical display window Why outlet that is not controlled by a wall switch don t I get a dial tone Reset your telephone by unplugging the power adapter from the telephone base D
11. on Ni MH battery recycling and disposal bans restrictions in your area VTech s involvement in this program is part of its commitment to protecting our environment and conserving natural resources RBRC is a registered trademark of Rechargeable Battery Recycling Corporation 9 NJ www vtechphones com P x o e 5 x Warranty What does this limited warranty cover The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase Consumer or you that the Product and all accessories provided in the sales package Product are free from defects in material and workmanship pursuant to the following terms and conditions when installed and used normally and in accordance with the Product operating instructions This limited warranty extends only to the Consumer for Products purchased and used in the United States of America and Canada What will VTech do if the Product is not free from defects in materials and workmanship during the limited warranty period Materially Defective Product During the limited warranty period VTech s authorized service representative will repair or replace at VTech s option without charge a Materially Defective Product If we repair the Product we may use new or refurbished replacement parts If we choose to replace the Product we may replace it with a new or refurbished Product of the same or similar design We will retain defective parts mo
12. the mounting bracket installed for desktop use If you prefer to mount your telephone on the wall optional it is designed to mount on a standard telephone wall plate Wall mounting bracket installation 1 Slide the bracket down and away from the telephone base 2 Tilt the top of the bracket down so that it rests on the base Align the grooves on the bracket with the tabs on the base See image 2 below 3 Slide the bracket down until it clicks into place See image 3 below 4 Align the holes on the telephone base with the standard wall plate and slide down until the telephone is secure Tabs www vtechphones com Getting started Mounting bracket installation continued Desktop tabletop bracket installation Your telephone comes ready for desktop use If you have repositioned the bracket for wall mounting and now want to return to desktop use follow the following steps 1 Remove the bracket from wall mount orientation by sliding it up towards the top of the base 2 Tilt the top of the bracket up so that the lower portion of the bracket rests on the base See image 2 3 Slide the bracket up onto the tabs towards the center of the telephone base until it clicks into place www vtechphones com Q p gt Ue o euh o d Q Getting started Handset layout CHARGE light On when the handset is charging in the telephone base REMOVE While reviewing the call log pres
13. 3 Callwating n 13 Chain dialing sn 14 Findhandset 14 Directory i3 xu ge RR RG eR aes 15 Store a directory entry 16 Character chart oaoa 17 Search the directory 18 Dialadirectoryentry 18 Edita directory entry 19 Delete from the directory 20 About caller ID lle 21 Call Gg s a s wk os a a e T TE E ne d 22 Missed calls indicator 23 Review the calllog 23 Make a call log entry readytodial 24 Dialacalllogentry 24 Save a call log entry to the directory 25 Delete fromthe calllog 26 Call log display screen messages 27 Rediallist sa ecr ne ee ee ee R 28 Dialaredialentry 28 www vtechphones com Table of contents Delete from redial 28 Answering system 29 Answering system and voicemail 29 Message capacity 29 Activate the answering system 30 Set the clock s v oo Eee X Y od 30 Answering system setup 31 Set number ofrings 31 Set telephone base ringer volume 32 Set remote accesscode 33 Set message alerttone 33 Outgoing announcement 34 Play your announcement 34 Record your own announcement 35 Delete your announcement
14. 43 Handset layout 6 K Key tone 10 L Language 10 M Maintenance 56 Make a call 12 Make a call log entry ready to dial Memo playback 37 Message capacity 29 Message playback 36 Message window displays 39 Missed calls indicator 23 Mounting bracket installation 4 Mute 13 24 63 gt x o e 5 x Index N New message indication 36 Oo Operating range 56 Options during playback 36 Outgoing announcement 34 P Paging 14 Parts checklist 1 Play your announcement 34 R RBRC seal 57 Record and play memos 37 Record your own announcement 35 Rediallist 28 Remote access 40 Remote access code 33 Review the calllog 23 Ringer Mute 13 Ringertone 9 Ringer volume handset 8 64 S Ww Save a call log entry to the Wall mounting directory 25 Warranty 58 Search the directory 18 Set message alert tone 33 Set number of rings 31 Set remote access code 33 Set telephone base ringer volume 32 Setthe clock 30 Speakerphone 12 Store a directory entry 16 T Technical specifications 62 Telephone base indicators 43 Telephone base installation 2 Telephone base layout 7 Telephone base ringer 32 Troubleshooting 47 V Voicemail 11 Volume 8 12 32 www vtechphones com 4 VTECH TELECOMMUNICATIONS LTD A member of THE VTECH GROUP OF COMPANIES Distributed in the U S A by VTech Communications Inc Beaverton Oregon Distributed in Canada by VTech Technologies Canada Ltd Richmond B C
15. Copyright 2008 for VTECH TELECOMMUNICATIONS LTD Printed in China 91 001614 070 100 vtec Innovation Beyond Technology
16. The handset may be too far from the telephone base Move it closer to the telephone base There may be too many extension phones on the telephone line to allow all of them to ring simultaneously Try unplugging some of them If the other telephones in your home are having the same problem the problem is in the wiring or local service Contact the local telephone company charges may apply Other electronic products can cause interference to your cordless telephone Try installing your telephone as far away as possible from the following electronic devices wireless routers radios radio towers pager towers cellular telephones digital telephones intercoms room monitors televisions VCRs personal computers kitchen appliances and other cordless telephones Test a working telephone at the telephone wall jack If another telephone has the same problem the problem is in the telephone wall jack Contact your local telephone company charges may apply The telephone line cord might be malfunctioning Try installing a new telephone line cord Re install the battery and place the handset in the telephone base Wait for the handset to synchronize with the telephone base Allow up to one minute for this to take place www vtechphones com xipueddy Troubleshooting Problem cannot dial out My handset beeps and is not performing normally 50 Suggestion First try all the above suggestions Make sure there is a dial to
17. arted Battery installation and charging Install the battery as shown below The battery may have enough charge for short calls For best performance charge the handset for at least 16 hours When the battery power is low the handset will beep display LOW BATTERY and will flash on the handset screen Place the handset in the telephone base to charge the battery when not in use When fully charged the handset battery provides approximately nine hours of talk time or five days of standby time 1 Insert the plug of the battery as indicated Make sure it is plugged securely and matches the color coded label inside the battery compartment 2 Place the battery with the label THIS SIDE UP facing up and the wires inside the battery compartment 3 Align the cover flat against the battery compartment then slide it upwards until it clicks into place 4 Charge the handset by placing it in the telephone base The handset charge light will be on when charging Charge light www vtechphones com If the handset will not be used for a long time disconnect and remove the battery to prevent possible leakage To purchase a replacement battery visit our website at www vtechphones com or call 1 800 595 9511 In Canada go to www vtechcanada com or call 1 800 267 7377 Q i e 3 Ue o e o m 9 Q Getting started Mounting bracket installation Your telephone base comes with
18. can communicate over only a certain distance which can vary with the locations of the telephone base and handset the weather and the layout of your home or office When the handset is out of range the handset will display CONNECTING If there is a call while the handset is out of range it might not ring or if it does ring the call might not connect well when you press rax FLASH Move closer to the telephone base then press 4 FLASH to answer the call If the handset moves out of range during a telephone conversation there might be interference To improve reception move closer to the telephone base Maintenance Taking care of your telephone Your cordless telephone contains sophisticated electronic parts so it must be treated with care Avoid rough treatment Place the handset down gently Save the original packing materials to protect your telephone if you ever need to ship it Avoid water Your telephone can be damaged if it gets wet Do not use the handset outdoors in the rain or handle it with wet hands Do not install the telephone base near a sink bathtub or shower Electrical storms Electrical storms can sometimes cause power surges harmful to electronic equipment For your own safety take caution when using electrical appliances during storms Cleaning your telephone Your telephone has a durable plastic casing that should retain its luster for many years Clean it only with a soft cloth slightly dampened with water
19. corded set the telephone base volume to its lowest level 1 Remember to raise the volume in order to hear your messages during playback Call intercept If you want to answer a call while a message is being recorded press FLASH on the handset www vtechphones com Answering system Message window displays fo Nomesge 00 1 98 0s Total number of old message s recorded 0 98 flashing Total number of new and old message s recorded or the telephone base may have lost and regained power 99 amp F alternating Memory is full with total number of messages recorded is full with total number of Memory is full with total number of messages recorded recorded 1 99 counting Elapsed time while recording memo or announcement up to 90 seconds res Gurrentmessage number during oia message playback re Gurenivouetevelwhieadhsing oss Curentremote access cose wrie senna System is answering a call or the time and date are being set or being accessed remotely flashing System is being programmed or initialized HI LO or OF The telephone base ringer level while in setup mode gt gt o i E gt Ue o lt o p 5 www vtechphones com 39 Answering system Remote access A two digit security code is required to access the system remotely from any touch tone telephone The preset code is 19 see page 33 to change it 1 Dial your telephone number from any touc
20. d announce Memory is full Enter the remote access code If the answering system is off the system will answer after 10 rings and announce Please enter your remote access code If the system has less than five minutes of recording time left the remaining time will be announced If F is flashing in the message window the memory is full You will have to delete some messages before new ones can be recorded 36 Answering system New message indication The message display counter will flash when there are new answering system messages If the new message alert tone is turned on the telephone base will beep every ten seconds when there are unreviewed messages Message playback 1 Press PLAY STOP to listen to messages 2 Press gt a PLAY STOP again to stop playback If you have new messages you will hear only the new messages oldest first If there are no new messages the system will play back all messages oldest first When playback begins the total number of messages is announced followed by the day and time of the first message to be played Options during playback Press AVOL VOL to adjust the speaker volume Press SKIP to skip to the next message Press REPEAT to repeat the message currently playing Press REPEAT twice to listen to the previous message Press X DELETE to delete the current message The system will advance to the next message www vtechpho
21. differently For more information on the voicemail indicators see page 9 To listen to your voicemail you typically dial an access number provided by your telephone company followed by a security code or PIN To listen to messages recorded on your digital answering system press gt PLAY STOP button on the telephone base If you subscribe to caller ID call waiting service through your telephone service provider you can use your telephone answering system and voicemail together Set your answering system to answer calls at least two rings earlier than your voicemail is set to answer For example set your voicemail to answer calls after six rings and set your answering system to answer after four rings Some voicemail providers may program the delay before answering calls in seconds instead of rings in this case allow six seconds per ring when determining the appropriate setting By doing this if you are on a call or if the answering system is busy recording a message and you receive another call the second caller can leave a voicemail message Message capacity The answering system can record and store up to 99 messages A message can be up to four minutes in length The total storage capacity for the announcement messages and memos is approximately 14 minutes Messages will remain available for replay until they are deleted www vtechphones com 29 gt gt o i E gt Ue o lt o p 5 If you have calle
22. dium and full when handset battery is charging B Flashes when the battery is low and needs charging Displays solid when the battery is fully charged 44 www vtechphones com Battery It takes up to 16 hours for the battery to be fully charged When it is fully charged you can expect the following performance While in speakerphone mode talking One and a half hours Operating times are approximate Your results may vary Handset is off the telephone base but not in use The battery needs charging when Anew battery is installed in the handset The handset beeps LOW BATTERY is displayed and the battery indicator on the handset screen is flashing CAUTION To reduce the risk of fire or injury to persons read and follow these instructions Useonly the battery ies provided or equivalent To order a replacement visit our website at www vtechphones com or call 1 800 595 9511 In Canada go to www vtechcanada com or call 1 800 267 7377 Do not dispose of the battery ies in a fire They may explode Check with local waste management codes for special disposal instructions Donotopen or mutilate the battery ies Released electrolyte is corrosive and may cause burns or injury to the eyes or skin The electrolyte may be toxic if swallowed Exercise care in handling batteries in order not to create a short circuit with conductive materials such as rings bracelets and keys The battery and or conductor
23. dules or equipment Repair or replacement of the Product at VTech s option is your exclusive remedy VTech will return the repaired or replacement Products to you in working condition You should expect the repair or replacement to take approximately 30 days How long is the limited warranty period The limited warranty period for the Product extends for ONE 1 YEAR from the date of purchase If VTech repairs or replaces a Materially Defective Product under the terms of this limited warranty this limited warranty also applies to repaired or replacement Product for a period of either a 90 days from the date the repaired or replacement Product is shipped to you or b the time remaining on the original one year warranty whichever is longer What is not covered by this limited warranty This limited warranty does not cover 1 Product that has been subjected to misuse accident shipping or other physical damage improper installation abnormal operation or handling neglect inundation fire water or other liquid intrusion or 2 Product that has been damaged due to repair alteration or modification by anyone other than an authorized service representative of VTech or 3 Product to the extent that the problem experienced is caused by signal conditions network reliability or cable or antenna systems or Product to the extent that the problem is caused by use with non VTech accessories or 5 Product whose warranty quality stickers
24. en the telephone is not in use until the system announces the remote access code setting 2 Press SKIP or REPEAT to change the remote access code by one or press and hold SKIP or REPEAT to change it by increments of ten Press SETUP to save the setting and go to the next setting or press wPLAY STOP to save and exit setup mode Set message alert tone This feature programs the system to beep every 10 seconds to alert you of new messages The tone will stop when all new messages have been reviewed To set the message alert tone 1 Press SETUP when in idle mode until the system announces the message alert tone setting 2 Press SKIP or REPEAT to select on or off then press SETUP to save the setting and go to the next setting or press yPLAY STOP to save and exit setup mode www vtechphones com The answering System must be turned on for the message alert tone to function 33 gt gt o i E gt Ue o lt o p 5 34 Answering system Outgoing announcement The outgoing announcement is the greeting callers hear when calls are answered by the answering system The telephone is preset with a greeting that answers calls with Hello please leave a message after the tone You can use this preset announcement or replace it with your own While in the ANNC menu press ANNC again to exit at anytime Play your announcement 1 Press ANNC when the telephone is not in u
25. fer to the Battery section page 45 of this user s manual The telephone might be malfunctioning Please refer to the Warranty section page 58 of this user s manual for further instruction Clean the charging contacts on the handset and telephone base each month using a pencil eraser or a dry non abrasive fabric Make sure the power adapter and telephone line cord are plugged in correctly and securely Unplug the power adapter Wait for 15 seconds before plugging it back in Allow up to one minute for the handset and telephone base to reset The telephone might be malfunctioning Please refer to the Warranty section page 58 of this user s manual for further instruction First try all the above suggestions Move the handset closer to the telephone base It might be out of range The telephone line cord might be malfunctioning Try installing a new telephone line cord Disconnect the telephone base from the telephone wall jack and connect a different telephone If there is no dial tone on this telephone either the problem is in your wiring or local service Contact your local telephone company www vtechphones com Troubleshooting Problem The telephone does not ring when there is an incoming call Suggestion Make sure the handset ringer volume is not set to zero page 8 and the telephone base ringer is not set to off page 32 Make sure the telephone line cord and power adapter are plugged in properly page 2
26. from the redial list by pressing REDIAL PAUSE and then A w or REDIAL PAUSE to scroll to the desired number Press MENU SELECT to copy the number Press MENU SELECT to move on to the name The screen displays ENTER NAME Use the dialing keys see the Character chart on page 17 to enter the name Press REMOVE to backspace and erase a character Press and hold REMOVE to erase the entire entry Press V to move the cursor to the left or A to the right Press to insert a space Press MENU SELECT to confirm You will hear a confirmation tone www vtechphones com Telephone operation Character chart Use the dial pad and the chart below to enter aname up to 15 characters Each press of a particular key causes the characters to be displayed in the following order Press REMOVE to backspace and erase when entering characters Press and hold REMOVE to delete the entire entry www vtechphones com When entering a name in the directory the first letter of each word will be capitalized automatically E o D me F fe gt D Q xe D o Q 3 Telephone operation Search the directory Entries are sorted alphabetically To search the directory 1 Press amp once or MENU SELECT three times to enter the directory 2 Press A or v to scroll through the directory To start an alphabetical search 1 Press amp once
27. h tone telephone 2 When the system answers and plays your announcement enter the two digit security code If you have messages the system will play them automatically 3 You may also enter one of the following remote commands If no key is pressed after entering remote access new messages will be played automatically If there are no new messages all old messages will be played automatically Once the new messages have been played the system will announce the help menu options If no key is pressed within 20 seconds the remote access call is automatically disconnected When the answering system is turned off the telephone will answer after 10 rings and announce Please enter your remote access code 40 Comm Fam s sevmerenmesase une neag 9 mmm 1 CO o ienn 4 Hang up or press 8 to end the call www vtechphones com Handset display screen messages The telephone number you have entered is already stored in the directory There are no call log entries The cordless handset is searching for the telephone base The handset with low battery has been placed in the telephone base to recharge Ou you but you can hear the other party There are new voicemail messages from the local telephone company There is no telephone line connected www vtechphones com x pu ddy Handset display screen messages Communication between handset and telephone base i
28. hat the Product is fit for ordinary use are limited to one year from the date of purchase Some states provinces do not allow limitations on how long an implied warranty lasts so the above limitation may not apply to you In no event shall VTech be liable for any indirect special incidental consequential or similar damages including but not limited to lost profits or revenue inability to use the Product or other associated equipment the cost of substitute equipment and claims by third parties resulting from the use of this Product Some states provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you Please retain your original sales receipt as proof of purchase www vtechphones com 91 gt x o e 5 x FCC ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission FCC rules These requirements are intended to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipme
29. hour 4 Press SKIP or REPEAT until the system announces the correct hour then press CLOCK The system announces the current minute MIC RECORD CLOCK ANNC SETUP www vtechphones com Answering system 5 Press SKIP or REPEAT until the system announces the correct minute then press CLOCK The system announces the current day 6 Press SKIP or REPEAT until the system announces the correct day then press CLOCK After a confirmation tone the system announces the new clock setting and exits programming mode Answering system setup The answering system uses voice prompts to guide you through feature setup Press s PLAY STOP anytime to save and exit the SETUP menu Set number of rings This feature allows you to select the number of rings before the answering system answers You can choose from two four or six rings or toll saver With toll saver selected the answering system answers after two rings if you have new messages and after four rings if there are no new messages To set the number of rings 1 Press SETUP when the telephone is not in use The system announces the current number of rings setting 2 Press SKIP or REPEAT until the system announces the desired setting then press SETUP to save the setting and go to the next setting or press is P LAY STOP to save and exit setup mode www vtechphones com 31 gt gt o i E gt Ue o lt o p 5 32 Answering
30. isconnect when try to use this the battery from the cordless handset Wait for 15 seconds then plug in the power adapter telephone and re install the battery Place the handset in the telephone base and allow up to one minute for the handset and telephone base to synchronize Other electronic products may prevent your handset and telephone base from communicating with each other Try installing your telephone base as far away from these electronic devices as possible wireless routers radios radio towers pager towers cellular telephones intercoms room monitors televisions personal computers kitchen appliances and other cordless telephones Common cure for If the telephone is not responding normally try putting the cordless handset in the telephone electronic equipment base If it does not respond try the following in the order listed Disconnect the power to the telephone base Disconnect the battery on the cordless handset Wait a few minutes before connecting power to the telephone base Re install the battery and place the cordless handset in the telephone base Wait for the cordless handset to synchronize its connection with the telephone base Allow up to one minute for this to take place ol ol P ke o o 5 2 x www vtechphones com Operating range This cordless telephone operates with the maximum power allowed by the Federal Communications Commission FCC Even so this handset and telephone base
31. l notify you and will request that you authorize the cost of repair prior to any further repair activity You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty What must you return with the Product to get warranty service 1 Return the entire original package and contents including the Product to the VTech service location along with a description of the malfunction or difficulty and 2 Include a valid proof of purchase sales receipt identifying the Product purchased Product model and the date of purchase or receipt and 3 Provide your name complete and correct mailing address and telephone number Other Limitations This warranty is the complete and exclusive agreement between you and VTech It supersedes all other written or oral communications related to this Product VTech provides no other warranties for this Product The warranty exclusively describes all of VTech s responsibilities regarding the Product There are no other express warranties No one is authorized to make modifications to this limited warranty and you should not rely on any such modification State Provincial Law Rights This warranty gives you specific legal rights and you may also have other rights which vary from state to state or province to province Limitations Implied warranties including those of fitness for a particular purpose and merchantability an unwritten warranty t
32. lus the seven digit number in some areas you may need to dial only the seven digits or a 1 plus the seven digits or a 1 plus the area code plus the seven digits You can change the number of digits that you dial from the call log While reviewing the call log press repeatedly to display these dialing options for local and long distance numbers before dialing or saving the telephone number Make sure the answering system is on When the answering system is on the red light on the ANS ON OFF key should be lit If toll saver is activated the number of rings changes to two when there are new messages recorded page 31 If the memory is full or if the answering system is off the system will answer after ten rings In some cases the answering system will be affected by the ringing system used by the local telephone company www vtechphones com x pu ddy Troubleshooting Problem The answering system does not record messages The messages on the answering system are incomplete The outgoing announcement is not clear The messages on the system are very difficult to hear The answering system does not respond to remote commands 54 Suggestion Make sure the answering system is on If the answering machine memory is full it will not record new messages until some old messages are deleted If a caller leaves a very long message part of it may be lost when the system disconnects the call after four
33. may overheat and cause burns e Charge the battery ies provided with or identified for use with this product only in accordance with the instructions and limitations specified in this manual WARNING TO PREVENT FIRE OR SHOCK HAZARD DO NOT EXPOSE THIS PRODUCT TO WATER OR ANY TYPE OF MOISTURE A C1 www vtechphones com gt x o e 5 x Important safety instructions Wh en using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury including the following 1 oosocOm 11 12 13 14 15 16 46 Read and understand all instructions Follow all warnings and instructions marked on the product Unplug this product from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning Do not use this product near water for example near a bathtub kitchen sink or swimming pool Do not place this product on an unstable table shelf stand or other unstable surfaces Slots and openings in the back or bottom of the telephone base and handset are provided for ventilation To protect them from overheating these openings must not be blocked by placing the product on a soft surface such as a bed sofa or rug This product should never be placed near or over a radiator or heat register This product should not be placed in any area where proper ventilation is not provided This product should be ope
34. me and number information This caller s name is unavailable This caller s number is unavailable No information is available about this caller E o D me F fe D Q xe D o Q 3 www vtechphones com 27 28 Telephone operation Redial list The telephone stores the five most recently dialed numbers on the redial list When there are already five entries on the redial list the earliest entry will be deleted to make room for the latest entry Entries are displayed in reverse chronological order i e from the latest entry to the earliest entry The redial list can be accessed by pressing REDIAL when in idle mode Dial a redial entry 1 Press REDIAL then press A v or REDIAL repeatedly to scroll to the desired number You will hear an error tone when you reach the beginning or end of the redial list 2 Press FLASH or SPEAKER to dial the number Delete from redial 1 Press REDIAL then press A w or REDIAL repeatedly to scroll to the desired number 2 Press REMOVE to delete the selected entry You will hear a confirmation tone www vtechphones com Answering system Answering system and voicemail Your telephone has both a digital answering system and voicemail indication Voicemail is offered by your telephone service provider fees may apply Your telephone s answering system and voicemail indication are independent features and each alerts you to new messages
35. nd ring Caller ID data may not be displayed on your phone if you answer a call at or before the second ring This would also apply to an answering device that answers the call at or before the second ring If you subscribe to DSL service install a DSL filter to the telephone line between the telephone base and the telephone line jack Contact your DSL service provider for filter information www vtechphones com Troubleshooting Problem The system does not receive caller ID or the system does not display caller ID during call waiting Caller ID entries do not match the numbers need to dial The answering system does not answer after the number of rings which programmed it Suggestion e Make sure you subscribe to caller ID with call waiting features provided by the local telephone company The caller may not be calling from an area which supports caller ID Both you and the caller s telephone companies must use equipment which are compatible with caller ID service Caller ID data may not be displayed on your phone if you answer a call at or before the second ring This would also apply to an answering device that answers the call at or before the second ring If you subscribe to DSL service install a DSL filter to the telephone line between the telephone base and the telephone line jack Contact your DSL service provider for filter information Although the call log entries you receive have 10 digits the area code p
36. ne before dialing It is normal if the handset takes a second or two to synchronize with the telephone before producing a dial tone Wait an extra second before dialing If the other telephones in your home are having the same problem the problem is in the wiring or local service Contact your local telephone company charges may apply Eliminate any background noise Noise from a television radio or other appliances may cause the telephone not to dial out properly If you cannot eliminate the background noise first try muting the cordless handset before dialing or dialing from another room in your home with less background noise Make sure the power cord is securely plugged into the telephone base Plug the telephone base into a different working electrical outlet not controlled by a wall switch Move the handset closer to the telephone base It may be out of range Reset the telephone base by unplugging the electrical power to the base Wait for 15 seconds and plug it back in again Allow up to one minute for the cordless handset and the telephone base to synchronize Other electronic products can cause interference to your cordless telephone Try installing your telephone as far away from these electronic devices as possible wireless routers radios radio towers pager towers cellular telephones intercoms room monitors televisions personal computers kitchen appliances and other cordless telephones www vtechphones com Trouble
37. nes com Answering system Delete all messages Press X DELETE when in idle mode The system will announce To delete all old messages press DELETE again Press X DELETE again All previously heard messages will be erased Record and play memos Memos are your own recorded messages used as reminders for yourself or others using the same answering system They are saved played back and deleted in the same way as incoming messages Record a memo 1 Press RECORD when in idle mode The system announces Record after the tone Press STOP when you are done 2 After the tone speak towards the microphone at the bottom front of the telephone base from about nine inches away 3 Press PLAY STOP when finished recording The system will announce Recorded Memo playback Press wPLAY STOP when in idle mode See Options during playback on page 36 for other options www vtechphones com Only old messages can be deleted Messages can only be deleted after they are played Memory is full will be announced if you press RECORD when the memory is full Each memo can be up to four minutes in length Memos shorter than two seconds will not be recorded 37 gt gt o p gt Ue o lt o p 5 38 Answering system Call screening You can listen at the telephone base to a caller leaving a message However if you want to silence the telephone base when messages are being re
38. nician to restore the product to normal operation E If the product has been dropped and the telephone base and or handset has been damaged F If the product exhibits a distinct change in performance Avoid using a telephone other than cordless during an electrical storm There is a remote risk of electric shock from lightning Do not use the telephone to report a gas leak in the vicinity of the leak Only put the handset of your telephone next to your ear when it is in normal talk mode The power units are intended to be correctly oriented in a vertical or floor mount position The prongs are not designed to hold the plug in place if it is plugged into a ceiling or an under the table cabinet outlet SAVE THESE INSTRUCTIONS www vtechphones com COUP Troubleshooting If you have difficulty with your telephone please try the suggestions below For Customer Service visit our website at www vtechphones com or call 1 800 595 9511 in Canada call 1 800 267 7377 Problem My telephone does not work at all LOW BATTERY is displayed on screen Suggestion Make sure the battery is installed and charged correctly page 3 For optimum daily performance return the handset to the telephone base after use Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch Make sure the telephone line cord is plugged firmly into the telephone base and the telephone wall jack Unplug the electrical power
39. nt does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Privacy of communications may not be ensured when using this telephone To ensure safety of users the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product This product has been tested and found to comply with the FCC criteria The handset may be safely held against the ear of the user The telephone base shall be installed and used such that parts of the user s body other than the hands are maintained at
40. or MENU SELECT three times to enter the directory 2 Use the dialing keys to enter the first letter associated with the name For example press 5 JKL once to find Jenny twice to find Kristen or three times to find Linda If there is no name entry matching your search the next closest matching entry in alphabetical order will be displayed If necessary press A or v to find the desired entry Dial a directory entry 1 Press amp once or MENU SELECT three times to enter the directory 2 Press A or v to scroll to the desired entry or use the alphabetical search to find it 3 Press FLASH or 3 SPEAKER to dial the entry www vtechphones com Telephone operation Edit a directory entry 1 2 3 Use the dialing keys to edit the number Press MENU SELECT to move on to the name The screen Press ga once or MENU SELECT three times to enter the directory Press A or V to scroll to the desired entry or use the alphabetical search to find it Press MENU SELECT to confirm your selection The screen displays EDIT NUMBER Press REMOVE to backspace and erase a digit Press and hold REMOVE to erase the entire entry Press V to move the cursor to the left or A to the right Press and hold REDIAL PAUSE to insert a dialing pause p will be displayed Copy anumber from the redial list by pressing REDIAL PAUSE and then A w or REDIAL PAUSE to scroll to the desired number P
41. or a mild soap Do not use excess water or cleaning solvents of any kind Remember that electrical appliances can cause serious injury if used when you are wet or standing in the water If the telephone base should fall into the water DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL Then pull the unit out by the unplugged cords 56 www vtechphones com About cordless telephones Privacy The same features that make a cordless telephone convenient create some limitations Telephone calls are transmitted between the telephone base and the cordless handset by radio waves so there is a possibility that the cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset For this reason you should not think of cordless telephone conversations as being as private as those on corded telephones Electrical power The telephone base of this cordless telephone must be connected to a working electrical outlet The electrical outlet should not be controlled by a wall switch Calls cannot be made from the cordless handset if the telephone base is unplugged or switched off or if the electrical power is interrupted Potential TV interference Some cordless telephones operate at frequencies that may cause interference to televisions and VCRs To minimize or prevent such interference do not place the telephone base of the cordless telephone near or on top of a TV or
42. or cordless handset it is hearing aid compatible If this product has memory dialing locations you may choose to store emergency telephone numbers e g police fire medical in these locations If you do store or test emergency numbers please Remain on the line and briefly explain the reason for the call before hanging up Perform such activities in off peak hours such as early morning or late evening Industry Canada Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference including interference that may cause undesired operation The term IC before the certification registration number only signifies that the Industry Canada technical specifications were met The Ringer Equivalence Number REN for this terminal equipment is 0 1 The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five This product meets the applicable Industry Canada technical specifications O mE www vtechphones com gt x o e 5 x Technical specifications Frequency control Transmit frequency Channels Nominal effective range Size Weight Power requirements Memory 62 Crystal controlled PLL synthesize
43. own and saved in the call log You can review redial and copy an entry into the directory Entries are displayed in reverse chronological order i e from the most recent entry to the earliest entry When the call log is full the earliest entry is deleted to make room for new incoming call information XX MISSED CALL S will be displayed if there are new call log entries including missed and unreviewed calls CALL LOG EMPTY will be displayed if there are no records in the call log www vtechphones com Telephone operation Missed calls indicator When the handset is not in use and there are unreviewed calls in the call log its screen will display XX MISSED CALL S Each time a call log entry marked NEW is reviewed the number of missed calls decreases by one When all the missed calls have been reviewed the missed calls indicator will no longer display If you do not want to review the missed calls one by one press and hold OFF CLEAR to erase the missed calls indicator All the entries will be considered old and kept in the call log Review the call log 1 Press CID when the handset is not in use 2 Press A or v to browse through the call log OR 1 Press MENU SELECT when the handset is not in use 2 Press A or V to select CALL LOG 3 Press MENU SELECT 4 Press A or v to browse through the call log The name if available telephone numbe
44. phone operation Directory The directory can store up to 50 entries Each entry may have up to 30 digits for the phone number and 15 characters for the name The directory can be accessed when the handset is not in use by pressing Ra once or MENU SELECT three times The screen will display DIRECTORY EMPTY if there are no records in the directory When the directory is full and you attempt to save an entry the screen will display LIST FULL If you attempt to save a number already stored in the directory the screen will display ALREADY SAVED If the telephone number in the directory exceeds 15 digits will be displayed in front of the telephone number Press to scroll towards the end of the telephone number or press to scroll towards the beginning of the telephone number E o D me F fe D Q xe D o Q 3 www vtechphones com 15 Telephone operation Store a directory entry 1 2 3 Press MENU SELECT twice when the handset is not in use Press A or V to select gt STORE then press MENU SELECT The screen displays ENTER NUMBER Use the dialing keys to enter the number Press REMOVE to backspace and erase a digit Press and hold REMOVE to erase the entire entry Press V to move the cursor to the left or A to the right Press and hold REDIAL PAUSE to insert a dialing pause p will be displayed OR Copy anumber
45. product serial number plates or electronic serial numbers have been removed altered or rendered illegible or 6 Product purchased used serviced or shipped for repair from outside the United States of America or Canada or used for commercial or institutional purposes including but not limited to Products used for rental purposes or 7 Product returned without a valid proof of purchase see item 2 below or 58 www vtechphones com A Warranty 8 Charges for installation or set up adjustment of customer controls and installation or repair of systems outside the unit How do you get warranty service To obtain warranty service in the United States of America please call 1 800 595 9511 In Canada please call 1 800 267 7377 NOTE Before calling for service please review the user s manual a check of the Product s controls and features may save you a service call Except as provided by applicable law you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the Product s to the service location VTech will return repaired or replaced Product under this limited warranty Transportation delivery or handling charges are prepaid VTech assumes no risk for damage or loss of the Product in transit If the Product failure is not covered by this limited warranty or proof of purchase does not meet the terms of this limited warranty VTech wil
46. r Handset 1921 536 1928 448 MHz Telephone base 1921 536 1928 448 MHz 5 Maximum power allowed by FCC and IC Actual operating range may vary according to environmental conditions at the time of use Handset 6 61in X 1 77in X 1 06in 168 0mm X 45 0mm X 27 0mm Telephone base 6 04in X 4 04in X 4 06in 153 5mm X 102 5mm X 103 0mm Handset 5 290z 150 0g including battery Telephone base 8 820z 2509 Handset 2 4V DC 550mAh Ni MH battery Telephone base 6V DC 400mA Handset directory 50 memory locations up to 30 digits and 15 characters Handset call log 50 memory locations up to 24 digits and 15 characters www vtechphones com Index A Activate the answering system 30 Answer a call 12 Answering system setup 31 B Battery 3 45 C Callintercept 38 Calllog 22 Call log display screen messages 27 Call screening 38 Call waiting 13 CallerID 21 Chain dialing 14 Character chart 17 Charging 3 Clear voice mail 11 Clock 30 Cordless telephones 57 D Delete all messages from answering system 37 Delete from redial 28 Delete from the directory 20 Delete from the calllog 26 Delete your announcement 35 Desk mounting 5 Dial a call log entry 24 Dial a directory entry 18 Dial a redial entry 28 Directory 15 DSL filter 2 E Edit a directory entry 19 End a call 12 F FCC ACTA and IC regulations 60 Find handset 14 www vtechphones com H Handset display screen messages 41 Handset indicators
47. r ID service the clock will be set automatically with incoming calls but you will need to make sure the year is correct See Set the clock for instructions on how to set the year time and day manually Press and hold SKIP or REPEAT while setting the minutes or year to advance or decrease by increments of ten 30 Answering system Activate the answering system The answering system must be turned on to answer and record messages Press ANS ON OFF to turn the answering system on or off If the answering system is turned on it will announce Calls will be answered and the ANS ON OFF light will be on If the answering system is turned off it will a xum announce Calls will not be answered and the d uM ANS ON OFF light will be off Set the clock Prior to playing a message the answering system announces when it was received Before using the answering system set the year time and day so that messages are dated correctly If the clock is not set before new messages are recorded the system will announce Time and day not set before each message is played to remind you to set the clock 1 Press CLOCK The system announces the clock setting e g year time and day then announces To set the clock press CLOCK 2 Press CLOCK The system announces the current year 3 Press SKIP or REPEAT until the system announces the correct year then press CLOCK The system announces the current
48. r date and time of all incoming calls are displayed on the screen There will be an error tone when the list reaches the beginning or end of the call log www vtechphones com 23 d o D me gt Q gt D e xe D o Q gt 24 Telephone operation Make a call log entry ready to dial Although the call log entries received have 10 digits the area code plus the seven digit number in some areas you may need to dial only the seven digits or a 1 plus the seven digits or a 1 plus the area code plus the seven digits You can change the number of digits that you dial from the call log While reviewing the call log press repeatedly to display different dialing options for local and long distance numbers before dialing or saving the telephone number in the directory See the example on the right You may also press 1 repeatedly to add or remove a 1 in front of the telephone number before dialing or saving it in the directory See the examples on the right When the number displayed is in the correct format for dialing press FLASH or WJ SPEAKER to call the number Dial a call log entry 1 When in the call log press A or to scroll to the desired entry 2 Press 4 JFLASH or V SPEAKER to dial the entry www vtechphones com Telephone operation Save a call log entry to the directory 1 When in the call log press A or to scroll to the desired entry 2 P
49. rated only from the type of power source indicated on the marking label If you are not sure of the type of power supply in your home consult your dealer or local power company Do not allow anything to rest on the power cord Do not install this product where the cord may be walked on Never push objects of any kind into this product through the slots in the telephone base or handset because they may touch dangerous voltage points or create a short circuit Never spill liquid of any kind on the product To reduce the risk of electric shock do not disassemble this product but take it to an authorized service facility Opening or removing parts of the telephone base or handset other than specified access doors may expose you to dangerous voltages or other risks Incorrect reassembling can cause electric shock when the product is subsequently used Do not overload wall outlets and extension cords Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions When the power supply cord or plug is damaged or frayed If liquid has been spilled onto the product If the product has been exposed to rain or water If the product does not operate normally by following the operating instructions Adjust only those controls that are covered by the operation instructions Improper adjustment of other controls may result in damage and often requires extensive work by an authorized tech
50. rently playing page 36 Press and hold to delete all old messages when the telephone is not in use page 37 REPEAT Press to repeat a message or press twice to play back previous messages page 36 FIND HANDSET Press to page the handset IN USE light Flashes when there is an incoming call or another telephone on the same line is in use On when the handset is in use RECORD Message window Shows the status and number of messages page 39 SKIP vtech mic Press to skip to the next message page 36 AVOL WVOL e Press to adjust the playback volume during playback page 36 gt a PLAY STOP Press to play or stop messages page 36 ANS ON OFF Presstoturn the answering system I on or off page 30 NND T SETUP SET UP Press to record a memo page 37 or an announcement page 35 CLOCK e Press to set the clock page 30 Press to enter to the set up menu pages 31 33 VOICEMAIL light Flashes when you have new voicemail Voicemail is offered by your telephone service provider ANNC Press to enter announcement mode pages 34 35 www vtechphones com 7 o zu E Ue G c o D Q The ringer will be off if the volume is set to the lowest level and a ringer off icon Q will be displayed Telephone settings Ringer volume handset You can change the ringer volume to a comfortable level
51. ress MENU SELECT e You can edit the phone number if necessary Make sure the number is in the correct dialing format for your area Press MENU SELECT when done Edit the name if necessary Press MENU SELECT when done 3 Successful programming is indicated by SAVED on the handset display along with a confirmation tone s f the entry is already saved in the directory before the screen will display ALREADY SAVED e f there is no caller ID information the screen will display UNABLE TO SAVE www vtechphones com See page 19 about editing names and numbers 25 E o D me F fe D Q xe D o Q 3 26 Telephone operation Delete from the call log To delete one entry 1 When in the call log press A or v to scroll to the desired entry 2 Press REMOVE to delete the selected entry You will hear a confirmation tone To delete all entries 1 When in the call log press and hold REMOVE to delete the entire call log The screen displays DELETE ALL CALLS 2 Press MENU SELECT to confirm You will hear a confirmation tone If you change your mind press OFF CLEAR to cancel the deletion and return to the call log www vtechphones com Telephone operation Call log display screen messages Displays The caller is blocking the name information The caller is blocking the telephone number information The caller is blocking the na
52. ress MENU SELECT to copy the number displays EDIT NAME Use the dialing keys see the Character chart on page 17 to edit the name Press REMOVE to backspace and erase a character Press and hold REMOVE to erase the entire entry Press V to move the cursor to the left or A to the right Press to insert a space Press MENU SELECT to save You will hear a confirmation tone www vtechphones com E o D me F fe D Q xe D o Q 3 Telephone operation Delete from the directory 1 Press amp once or MENU SELECT three times to enter the directory 2 Press A or v to scroll to the desired entry or use the alphabetical search to find it 3 Press REMOVE to remove the desired entry You will hear a confirmation tone 20 www vtechphones com Telephone operation About caller 10 The caller ID with call waiting feature in this telephone lets you see the name and telephone number of the caller before answering the call even when you re on a call These features require services provided by your local telephone company Contact your telephone company if you have both caller ID and call waiting but as separate services you may need combined service you have only caller ID service or only call waiting service or you do not subscribe to any caller ID or call waiting services but wish to order them You can use this telephone with regular caller ID service and you can
53. s lost during a call The cordless handset locator has been activated The handset is in use The battery is very low The handset should be placed in the telephone base for recharging The ringer is muted temporarily during incoming call Your operation has been saved The handset speakerphone is in use You are attempting to save caller ID entry with no name or number The battery is not installed or not installed properly in the handset OR The battery needs to be replaced OR An incorrect battery has been installed Use only the supplied VTech battery or equivalent There are unreviewed calls in your call log 42 www vtechphones com Handset and telephone base indicators Handset lights On when the handset speakerphone is in use CHARGE On when the handset is in the telephone base and is charging Telephone base lights Flashes when there is an incoming call or another telephone on the same line is in use On when the handset is in use VOICEMAIL Flashes when you have new voicemail Voicemail is offered by your telephone service provider ANS ON OFF On when the answering system is on xipueddy www vtechphones com Handset and telephone base indicators Handset icons MUTE Microphone is muted NA New call log entries NEW VOICE MAIL e New voicemail received from the local telephone company EA SPEAKER 10 n speakerphone mode Battery indicator Cycles low me
54. s to delete an individual entry or press and hold to delete the entire call log Pressto delete digits when predialing preview numbers before dialing A M Directory e Press to enter the directory when the telephone is not in use e While in the menu press to scroll up MUTE e While on a call press to mute microphone OFF CLEAR e During a call press to hang up e While the handset is ringing press to silence the ringer e Press and hold while the telephone is not in use to erase the MISSED CALLS display e During programming press to exit without making changes MENU SELECT e Press to display the menu e When in the menu press to select an item or save an entry or setting e Press repeatedly to display other dialing options when reviewing a call log entry page 24 Arkas e Press to make or answer a call During a call press to receive an incoming call when you receive a call waiting alert V CID When the telephone is not in use press to review the call log While in the menu press to scroll down Press to review the redial list 1 SPEAKER ss to re Press to activate the handset speakerphone e While dialing or entering numbers into the Press again to resume normal handset use e press and hold to insert a dialing REDIAL PAUSE 6 www vtechphones com Getting started Telephone base layout X DELETE Press to delete message cur
55. se The system will announce Announcement Press PLAY or press RECORD 2 Press gt a PLAY STOP to play You can press sPLAY STOP again to stop the playback www vtechphones com Answering system Record your own announcement 1 Press ANNC when the telephone is not in use and the system will announce e Y Announcement Press PLAY or press RECORD ba ee 2 Press RECORD and the system announces Record after the tone Press Ee De Dd STOP when you are done piro sin 3 After the tone speak towards the microphone at the bottom front of the e Announcements telephone base from about nine inches away shorter than two T seconds will not 4 Press S IPLAY STOP when finished bedrecorded 5 The answering system will automatically playback the newly recorded e When your announcement Press m PLAY STOP to stop the playback at anytime announcement 6 Press PLAY STOP again to replay the recorded announcement Press ae aie RECORD to record again follow steps 2 through 4 if desired Press ANNC with the preset to exit programming mode announcement Delete your announcement 1 Press ANNC while in idle mode and the system will announce Announcement Press PLAY or press RECORD 2 Press X DELETE and the system will announce Announcement deleted gt gt o p gt Ue o lt o p 5 www vtechphones com 35 If the memory is full the system will answer after 10 rings an
56. shooting Problem Suggestion There is interference The handset may be out of range Move it closer to the telephone base during a telephone e Do you have DSL service If yes you need to have a DSL filter installed at every telephone conversation wall jack that has a telephone connected to it page 2 Contact your DSL service provider for filter information My calls fade out when Appliances or other cordless telephones plugged into the same circuit as the telephone base am using the cordless can cause interference Try moving the appliance or telephone base to another outlet handset Other electronic products can cause interference to your cordless telephone Try installing your telephone as far away as possible from the following electronic devices wireless routers radios radio towers pager towers cellular telephones digital telephones intercoms room monitors televisions VCRs personal computers kitchen appliances and other cordless telephones If your telephone is plugged in with a modem or a surge protector plug the telephone or modem surge protector into a different location If this doesn t solve the problem re locate your telephone or modem farther apart from each other or use a different surge protector The location of your telephone base can impact the performance of your cordless phone For better reception install the telephone base in a centralized location within your home or office away from walls or other obs
57. system Set number of rings continued If you subscribe to caller ID call waiting and voicemail service through your telephone service provider you can use your telephone answering system and voicemail together Set your answering system to answer calls at least two rings earlier than your voicemail is set to answer For example set your voicemail to answer calls after six rings and set your answering system to answer after four rings By doing this if you are on a call or if the answering system is busy recording a message and you receive another call the second caller can leave a voicemail message Set telephone base ringer volume This feature allows you to select the telephone base ringer volume level You can choose from HI high OF off or LO low 1 Press SETUP when the telephone is not in use until the system announces the telephone base ringer setting 2 Press SKIP or REPEAT until the system announces the desired telephone base ringer volume level then press SETUP to save the setting and go to the next setting or press sPLAY STOP to save and exit setup mode The handset ringer volume is set separately See page 8 for details www vtechphones com Answering system Set remote access code A two digit security code is required to access the answering system remotely from any touch tone telephone The preset code is 19 You can set the code from 10 to 99 To set the remote access code 1 Press SETUP wh
58. t all areas the sum of all RENs should be five 5 0 or less For more information please contact your local telephone company This equipment may not be used with Party Lines If you have specially wired alarm dialing equipment connected to your telephone line ensure the connection of this equipment does not disable your alarm equipment If you have questions about what will disable alarm equipment consult your telephone company or a qualified installer If this equipment is malfunctioning it must be unplugged from the modular jack until the problem has been corrected Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents For repair procedures follow the instructions outlined under the Limited Warranty If this equipment is causing harm to the telephone network the telephone company may temporarily discontinue your telephone service The telephone company is required to notify you before interrupting service If advance notice is not practical you will be notified as soon as possible You will be given the opportunity to correct the problem and the telephone company is required to inform you of your right to file a complaint with the FCC Your telephone company may make changes in its facilities equipment operation or procedures that could affect the proper functioning of this product The telephone company is required to notify you if such changes are planned If this product is equipped with a corded
59. to the telephone base Wait for approximately 15 seconds then plug it back in Allow up to one minute for the cordless handset and telephone base to synchronize Charge the battery in the handset for up to 16 hours Remove and re insert the battery If that still does not work it may be necessary to purchase a new battery Disconnect the telephone base from the telephone wall jack and plug in a working telephone If the other telephone does not work the problem is probably in the wiring or the local service Call the local telephone company Place the handset in the telephone base for recharging Remove and re install the battery and use it normally until fully discharged then recharge the handset on the telephone base for up to 16 hours If the above measures do not correct the problem the battery may need to be replaced www vtechphones com 47 P x o e x Troubleshooting Problem The battery does not charge in the handset or the handset battery is not charging The CHARGE light is off There is no dial tone 48 Suggestion Make sure the handset is placed in the telephone base correctly The CHARGE light on the handset should be on Remove and reinstall the battery then charge for up to 16 hours If the handset is in the telephone base but the CHARGE light on the handset is not on refer to The CHARGE light is off in this section It may be necessary to purchase a new battery Please re
60. tructions In many environments elevating the telephone base will improve overall performance Disconnect the telephone base from the telephone wall jack and plug in a corded telephone If calls are still not clear the problem is probably in the wiring or local service Contact your local service company charges may apply If the other telephones in your home are having the same problem the problem is in the wiring or local service Contact the local telephone company charges may apply www vtechphones com ZU zu gt x o e 5 x Troubleshooting Problem hear other calls when using the telephone hear noise on the cordless handset and none of the keys or buttons works My caller ID features are not working properly 52 Suggestion Disconnect the telephone base from the telephone wall jack Plug in a different telephone If you still hear other calls the problem is probably in the wiring or local service Call your local telephone company Make sure the telephone line cord is plugged in securely Caller ID is a subscription service You must subscribe to this service from your local telephone company for this feature to work on your telephone The caller may not be calling from an area which supports caller ID Both you and the caller s telephone companies must use equipment which are compatible with the caller ID service The caller ID information will be displayed after the first or seco
61. use its other features without subscribing to either caller ID or combined caller ID with call waiting service There may be fees for these services and these services may not be available in all areas The caller ID features will work only if both you and the caller are in areas offering caller ID service and if both telephone companies use compatible equipment www vtechphones com 21 E o D me F fe D Q xe D o Q 3 Due to regional service differences the caller ID information may not be available for every incoming call In addition the callers may intentionally block their names and or telephone numbers For call log entries with numbers between 16 and 23 digits in order to view the entire number you must save the entry to the directory For information on saving call log entries to the directory see page 25 22 Telephone operation Call log If you subscribe to caller ID service information about each caller will be displayed after the first or second ring The call log can store up to 50 entries Each entry may have up to 24 digits for the phone number and 15 characters for the name If the phone number has more than 24 digits it will not be saved or displayed in the call log If the phone number has more than 15 but fewer than 24 digits only the last 15 digits will be shown If the name is longer than 15 characters only the first 15 characters will be sh
62. vtech User s manual www vtechphones com Innovation Beyond Technology Model DS6121 Congratulations on purchasing your new VTech product Before using this telephone please read the Important safety instructions on page 46 of this manual This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product For support shopping and everything new at VTech visit our website at www vtechphones com In Canada please visit www vtechcanada com Table of contents Getting started aaau aaa 1 Parts checklist 1 Telephone base installation 2 Battery installation and charging 3 Mounting bracket installation 4 Handsetlayout 6 Telephone base layout 7 Telephone settings 8 Ringer volume handset 8 Ringer tonet 99cm RR 9 Keytone 39 ee eee eR EU eo 10 Language sos Rok mos eR ow BR Pesos 10 Clear voice mail ll 11 Telephone operation 12 Makeacall 12 Answeracall 12 Erid a calli z auem 6 229 48s oo eee a aoe 12 Speakerphone ls sn 12 Volume x uuum ek Parke RETE mommy 12 Mute 205454045 264 880 bo oS 13 Ringermute 0 1

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