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Toshiba M505 Personal Computer User Manual

1. 3C 3E JE 3E 3E 3E 3E 3E 3E 3E 3E 3E 3E 3E 3E 3E 3E 3C 3E JE JE 3E JE JE 3E JE 3E 3E 3E 3E 3E 3E 3E 3E 9E 3E 3E 3E 3E JE JE JE 3E JE 3E 3E 3E 3 22 CONFIDENTIAL Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual 3 Tests and Diagnostics 3 10 Keyboard Test Build
2. Figure 4 6 Separating the HDD and HDD holder Figure 4 7 Removing the first memory Figure 4 8 Removing the second memory Figure 4 11 Removing the screws securing keyboard Figure 4 10 Removing screws and disconnecting wireless LAN antennas Figure 4 9 Remove Wireless LAN card cover Figure 4 12 Removing the keyboard cover Ligure 4 15 Removing Figure 4 14 Disconnecting the keyboard flexible and LED cable Figure 4 15 Removing the screws on bottom case Figure 4 16 Removing the screws on top cover and separating the connector Figure 4 17 Removing top cover Figure 4 20 Removing the Power Button board Figure 4 18 Removing Bluetooth Figure 4 19 Disconnecting Bluetooth cable 4 Removine the SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 3 4 4 Figure 4 22 Figure4 23 Figure 4 24 Figure 4 25 Figure 4 26 Figure 4 27 Figure 4 28 Figure 4 29 Figure 4 30 Figure 4 31 Figure 4 32 Figure 4 33 Figure 4 34 Figure 4 35 Figure 4 36 Figure 4 37 Figure 4 38 Figure 4 39 Figure 4 40 Figure 4 41 Figure 4 42
3. 02 eys PE 0 as NEWCARD CLK _REQ CLK_PCIE_NEW CARD PCIE RXP4 PCIE TXN4 18 CONFIDENTIAL Satellite 500 505 507 Maintenance Manual Appendix C Pin Assignments Appendices C 27 J7701 DC IN connector 4 pin Table C 27 DC IN connector 4 pin Signal Name Signal Name w __ _ e 4 28 CONT7701 Battery connector 9 Table C 28 Battery connector 9 pin 29 CON4901 FAN connector 4 pin Table C 29 connector 4 Signal Name FANO TACH FAN PWM C 30 CO6202 Camera Module connector 6 pin Table C 30 Camera Module connector 6 pin Signal Name Signal Name MIC INT P MIC INT N USBP3 45VS Camera Satellite M500 M500 M507 Maintenance Manual CONFIDENTIAL C 19 Appendices Appendix Pin Assignments C 31 CON6201 Touch Panel connector 6 pin Table C 31 Touch Panel connector 6 pin Signal Name _ LID_SW ss 10 Uosw 2 Ten T e sm C 32 CO6204 Module connector 6 pin Pinno Si 5VS_FELICA LE E Table C 32 Felica Module connector 6 pin Signal Name 10 SignalName 0 2 use 10 umen fs jew C 33 CO6204 Buletooth connector BTO 8 pin Tab
4. M A DQ49 G M A DQ53 M A DQS5 G M A 0018 M A DQ19 M A DQ39 D D D D D D D D D D G D N N N N N N N N N N N 13 17 19 21 23 25 2 29 31 33 35 37 39 41 43 45 47 49 51 53 55 57 59 61 Satellite 500 500 507 Maintenance Manual CONFIDENTIAL M A DQ59 M A 0062 M A DQ54 M A DQ50 M A DMG M 0048 M A 0952 M A DQ20 M A DQ46 M DM5 M A DQ44 M A DQ47 M A DQ38 Pin No 2 es MA MA WA 0 z MA s wo eso e f E f o Appendices I O I O I O I O I O I O I O I O I O I O Appendices Table 1 SO DIMMO connector 200 pin 2 3 0094 ND GND INC 004 GND 5997 0035 GND NC m 100 3 A2 102 M A 0 104 1 8V 106 M 51 108 M A 5 110 M_CS 0 112 1 8V 114 M ODTO 116 M A A13 118 1 8V 120 NC 122 GND 124 0030 126 M DQ26 128 GND 130 M A DM3 132 GND 121 123 M A 0031 125 0027 129 005 3 vo MO vo Wasa lO __ MO NECI Mu un EE vo vo vo dee o vo __ vo vo MEME vo NE NN NE Cus Wa ss vo _ vo MECEN vo 131 JMA VO N Appendix C
5. v a s sarap 7 7 ew mwc op _ mmc w C 24 CON3701 LCD connector 40 pin Table C 24 LCD connector 40 pin Signal Name Signal Name AC INV LCD BL PWM C LVDS CLKBM LVDS YB1P LVDS YB1M VO Pinno NC ____ __ 8 ia Lg d 1 s _ 2 war a aa __ 2 _ o1 3 NE NN o1 _____ _ 36 __ __ j a __ ___ 4 NC LVDS CLKAP LVDS CLKAM LVDS YA2P LVDS YA1M LVDS YAOP LVDS DDC DATA LCD VCC LVDS_YA2M LVDS LVDS YAOM LVDS DDC LCD VCC Satellite M500 M500 M507 Maintenance Manual CONFIDENTIAL 17 Appendices C 25 CON3801 Appendix C Assignments RGB connector 15 pin Table C 25 RGB connector 15 pin NC HSYNC C 26 CON5401 Table 26 N ME NC S I NENE 5 NN USBP10 scs asse Poe Pease __ _ I FN NN CARD NEAN LE PCIE RXN4 PCIE TXP4 Signal Name Newcard interface connector 26 pin N ND ND ___ _ Newcard interface connector 26
6. iun cup Figure B 2 Main board layout back Satellite 500 505 507 Maintenance Manual CONFIDENTIAL B 3 Appendices Appendix Board Layout Table B 2 Main board connectors back mme Name B 4 CONFIDENTIAL Satellite 500 505 507 Maintenance Manual Appendix B Board Layout Appendices B 3 LAN Board Front and Back View T MLCON101 Back Figure B 3 LAN Board layout front back Table B 3 LAN Board connectors front back MLCON301 RJ45 FJ11 JACK MLCON103 USB JACK MLCON101 HOT BAR LAN board interface Satellite 500 505 507 Maintenance Manual CONFIDENTIAL B 5 Appendices Appendix Board Layout B 4 Touchpad Board Front and Back View a 7 oJ 6 Front e M1tp Con M1tp 1 Mitp Cont Mitp Cons i I il w o de Back Figure B 4 Touchpad Board layout front back Table B 4 Touchpad Board connector back Mito Cont Touch Pad Module connector 1 J1 Touch Pad BD to FP BD connector Mito Con3 HOT Touch Pad BD to MB interface 1 Con2 HOT BAR Touch Pad BD to LED BD interface 6 CONFIDENTIAL Satellite 500 505 507 Maintenance Manual Appendix B Board Layout Appendices B 5 LED Board Front and Back View 1 D T i n T T T ume E Ie m gu
7. 3E 3E E 3E 3E 3E 3E 3E 3E 3E 3E 2E s 3E 3E 3E 3E E 9E 3E E 9E 3E E E 3E XE 9E 3E 3E 3E 3E 3E 3E 3E QE 3E 3E JE QE 3E 3E 2E 3E 3E 3E 3E 3E 3E 3E 3E 3E 9E E E 3E E E 3E 3E 3E PASS PASS PASS PASS PASS PASS PASS PASS PASS PASS PASS PASS PASS PASS PASS PASS PASS PASS PASS PASS xxxx PASS PASS PASS PASS PASS PASS PASS PASS PASS PASS xxxx 3E 3E 3E GE QE QE 3E 3E 3E E 3E 2E 3E E 3E 3E 3E 3E 3E 3E 3E 3E 2E 3E 3E 2E 3E 9E 3E 9E 9E E QE E E 3E E E 3E 3E 3E 9E 3E 3E 3E 3E 3E 3E 3E 3E 3E 3E 3E 3E 3E
8. Please add the below sentence m can incorporate up to 8GB of main memory Comment 24 Please add SSD information The computer comes with two DDR2 SO DIMM slots Two memory modules of 1GB 1 024MB 2GB 2 048MB or 4GB 4 096MB can be installed and it can incorporate up to 8GB of main memory HDD SSD 1 HDD The computer has a 2 5 inch SATA HDD The following capacities are available e 160 250 320 400 500 GB 2 SSD BTO The computer has a SSD port with SATA interface supporting TOSHIBA module type SSD Comment 25 1 Please add more detail on ODD Ex 12 7mm heigh DVD superMulti Optical Drive driver support R double layer 2 Please add slot in ODD The computer accommodates a fixed 12 7mm ODD with one of following types information 1 4 CONFIDENTIAL Satellite 500 505 507 Maintenance Manual 1 Hardware Overview Tray Type DVD Super Multi Double Layer drive Tray Type DVD Super Multi Double Layer with Label Flash drive Slot Loading Type DVD Super Multi Double Layer drive Slot Loading Type DVD Super Multi R Double Layer with Label Flash drive 1 Display The PC comes with 14 0W WXGA 1366 768 CSV LED backlight Keyboard A4 size 86 key US and 87 key UK keyboard provides a numeric keypad overlay for fast numeric data entry or for cursor and page control The keyboard also includes two keys
9. axe e Ns buc E 19 Lh Cont Back Figure B 5 LED Board layout front back Table B 5 LED Board connectors back Lb Coni HOT BAR LED BD to Touch BD interface Satellite 500 505 507 Maintenance Manual CONFIDENTIAL B 7 Appendices Appendix Board Layout B 6 Finger Printer Board Front and Back View a 2 2 2 7 O O Q GQ GQ Q G 2 OQ Q O uuu QC G D Oo D D T Front D LH Li ua ri n oo p 3111 oo ooog E Em Back Figure B 6 Finger Printer Board layout front back Table B 6 Finger Printer Board connectors back F J1 PF BD to Touch Pad BD interface B 8 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual Appendix B Board Layout Appendices B Inverter Board Front and Back View RR es P rains O TIE Front Back Figure B 7 Inverter Board layout front back Table B 7 Inverter Board connectors front Satellite 500 505 507 Maintenance Manual CONFIDENTIAL B 9 Appendix C Pin Assignments Appendix C Pin Assignments Main board 2101 SO DIMMO connector 200 pin Table 1 SO DIMMO connector 200 pin 1 3 Signal Name M A 0061 M A DQ63 M A DM7 G M A 005 6
10. M500 M505 M507 M500D M505D M507D Maintenance Manual 3 Tests and Diagnostics Mode 105 1024 768 8M VESA 185 1824768 56 colors VESA 117 1824 768 64 5 6 5 Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 19 3 Tests and Diagnostics This chapter shows how to use the Diagnostics to test the LCD RGB WB functions 3 9 1 Diagnostic name VIDEO EXE Diagnostic Version 2 25 06 or later version 3 0 2 Principle and how to use a The VIDEO diagnostic tests following functions LCD test for R G B and BW Command line video p rc RGB 111 video p gc RGB 111 video p bc RGB 111 p To set a pixel mode to display on the screen rc gc bc To set the color display on the screen VIDEO F 117 A514 VIDEO F 117 0000 VIDEO 117 05FE To set the display mode White Black and Blue shows on the screen b Please refer to the illustration above to see the VIDEO test information c Type VIDEO exe in the Free Dos prompt and you can see more details in the command line to help you check related information 3 20 CONFIDENTIAL Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual 3 Tests and Diagnostics 3 8 VGA Test This chapter 1s part of the test card This test focus on the function of VGA chip and VRAM Note It may occur a blue screen for serveral minutes before 3D test when using a USB disk to test Satellite M500 M505 M507 M500D
11. 3 9 3 2 use dup SM c 3 10 3 3 ACIN To uhaspa NM Ie Me 3 11 3 4 ME T 3 12 3 5 UE 3 13 3 6 3 14 3 7 3 16 3 8 3 21 3 9 uA det ide 3 22 3 10 Keyboard utei M amun nu m S ol ier NM 3 23 3 11 Memory E 3 25 3 12 TES Heec cT 3 27 3 13 LE DAL ecc 3 28 3 14 STORE Test CD DVD ROM TESIT 3 20 3 15 ETDS With uapa cer 3 30 3 16 NL Grad ie Ball a 3 31 3 17 CARD 3 33 3 18 FID DGS kausa uu tenda rated 3 35 3 19 3 36 3 20 HOWE CED siento 3 37 3 21 HDD DI TO 3 38 3 22 DDedKer TOST e E iter Ahn 3 44 3 12 Read and Write DMI information nnne enne nnns 3 45 3 23 BRUINS yu u uu un 3 48 3 0 ADODO usun E rr DS 3 49 2 2 CONFIDENTIAL Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual 3 Tests and Diagnostics Tests and Diagnostics This chapter explains how to use the Diagnostic Test programs to test the functions of the computer s hardware modules The test program should be stored on an optical media disk o
12. Figure 4 6 Separating the HDD and HDD holder SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 19 4 Replacement Procedures Installing the HDD To install the HDD follow the steps below and refer to Figure 4 3 to 4 6 CAUTION Do not hold the HDD by its top and bottom flat surfaces It may damage the HDD 1 Seat the HDD in the HDD Holder and secure the following screws M2x3L FLAT HEAD screw x4 2 Install the HDD connector 3 Putthe HDD into its slot and connect the HDD to the connector 4 Secure them with the following screws M3x4L FLATHEAD screw x4 CAUTION Do not apply pressure to the center of the HDD pack It may damage the HDD pack Hold the HDD pack by its corners 5 Set HDD cover and secure it with the screw with an e ring 4 20 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual 4 Replacement Procedures 4 5 Memory module Removing the Memory module To remove the memory module make sure the computer is in boot mode and powered off follow the steps below and refer to Figures 4 7 to 4 8 1 Presstwo latches outward and remove the first memory 2 Press two latches outward and remove the second memory Figure 4 8 Removing the second memory SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 21 4 Replacement Procedures Installing the Memory module To install the memory module make sure that the computer 1s in boot mode and powered off follow the steps be
13. jus s ne s us ND ws Np D ew ___ gt ow ____ 2 op D Cf s eso E 9 eso G M B DQ50 M B DQ49 M B DQ55 M B DQ52 M B DQ42 G M B 0041 M B DQ46 M B DQ36 ND ND ND ND ND GND ND ND ND ND ND 1 1 2 2 2 2 2 3 3 3 3 3 4 4 4 4 4 5 5 5 5 5 6 I O I O I O I O I O I O I O I O I O I O I O 13 7 9 1 3 5 7 9 1 3 5 7 9 1 3 5 7 9 1 3 5 9 1 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual Appendix C Pin Assignments Table C 2 SO DIMMI connector 200 pin 2 3 Signal Name Signal Name LB GND NC 0084 LN GND Das V B 003 GND NC M B A4 100 M B A2 102 M B AO 104 1 8V 106 M B BS1 108 M B 110 M_CS 2 112 1 8V 114 M_ODT2 116 M B A13 118 1 8V 120 NC 122 GND 124 M B DM25 126 M B DM26 128 GND 130 M B DM3 132 GND 134 M B DQ29 121 123 M B 0030 vo MO vo Wasa lO __ MO NECI Mu un Ld M NN s E NN Ly Cus Wa ss vo _ vo MECEN vo vo Satellite 500 500 507 Maintenance Manual CONFIDENTIAL Appendice
14. owe wo 8 eoo owe i w 1 _ a oe 0 a pooparn 10 eva s GND R S ND Satellite 500 500 507 Maintenance Manual CONFIDENTIAL 13 Appendices Appendix C Assignments 14 4801 Keyboard interface connector 34 pin Table 14 Keyboard interface connector 34 Signal Name S s lt 9 9 0 C 15 CON4802 to Touch PAD Board connector 22 pin Table C 15 MB to Touch PAD Board connector 22 pin Signal Name C C V 45 Pin No 08 S mM p av s ipi 9 mor o mak vo ow usw o 1 foomu _ a E wo PWR UP _WLED BAT ULED UP USB PN2 GND CONFIDENTIAL Satellite 500 505 507 Maintenance Manual Appendix C Pin Assignments Appendices C 16 CON4804 Touch PAD ON OFF connector 4 pin Table C 16 Touch PAD Button connector 4 pin Signal Name N p C 17 4202 Microphone In connector 8 pin Table 17 Microphone In connector 8 Signal Name menace ft GND 18
15. Use the diagnostic HDD and run the diagnostics test program PC reboot is required s the diagnostic test loaded Yes Perform each diagnostic test Hefer to section 3 2 to start the diagnostic test program After conforming which diagnostic test an error detected by any of the has detected an error perform the diagnostic tests Yes appropriate procedures as outlined below System is normal Figure 2 1 Troubleshooting flowchart 2 2 2 6 CONFIDENTIAL Satellite 500 505 507 Maintenance Manual 2 Troubleshooting Procedures If the diagnostics program cannot detect an error the problem may be intermittent The Running Test program should be executed several times to isolate the problem Check the Log Utilities function to confirm which diagnostic test detected an error then perform appropriate troubleshooting procedures as follows l 10 11 12 13 14 If an error is detected on the system test memory test real timer test perform the Main Board Troubleshooting Procedures in Section 2 4 If an error is detected on the hard disk test perform the HDD Troubleshooting Procedures in Section 2 5 If an error is detected on the keyboard test perform the Keyboard and Touch pad Troubleshooting Procedures in Section 2 6 If an error is detected on the display test perform the Display Troubleshooting Procedures in Section 2 7 If an error 15 detected on the CD ROM DVD
16. 4 Replacement Procedures Removing the LED and Fingerprint 37 Separating fingerprint board assembly 37 Removing screw securing touchpad on off board 39 Removing tapes LVDS screw 40 Remo ne cable S acidi des un 40 Removing screws secure the main PC B 41 Removing 4 Removing ODD Rm 42 Eemovins Main 42 Removing screw securing LAN 44 Removing screw securing bracket 46 BRemoyino DC qn Cap US opaque 46 Removing screws securing speaker 48 50 Removing LC DD uyu pul aaa kian paqana Rabia erga xe 50 Removing screws securing heat sink 52 Dnlocki a the CPU a 53 list Hiei u uu uum 54 Applying new thermal ote eias 55 Removing screws securing VGA Cald 56 Removing screws securing FAN and disconnecting cable 57 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual 4 Replacement Procedures Figure 4 43 Figure 4 44 Figure 4 45 Figure 4 46 Figure 4 47 Figure 4 48 Fig
17. au ayah a hawa oa 1 25 CONFIDENTIAL Satellite 500 505 507 Maintenance Manual 1 Hardware Overview Figures Figure 1 1 The front and left view of the computer 1 8 Figure 1 2 System configuration eee eo bb a 1 9 Figure 1 3 System unit oe y e et Rt PO ree a ea ge 1 10 J our 22 mnch EDD 652 aaa anu ettet eet tt et etes 1 15 155 55 OD arate Lu E E yum maaan uuu 1 16 1 6 D VD Super DEVE o a pto xtd todo tutem deutet 1 17 TAE h 1 19 Tables Table 1 1 2 5 inch HDD specifications 1 1 1 15 Table 1 2 1 8 inch SSD specifications 1 1 1 16 Table 1 3 DVD Super Multi drive specifications 1 1 1 18 Table 1 4 LCD module Specitications t Qum ukana 1 20 Table 1 5 Power supply uu u a S um aa 1 21 0 Battery Spec Cau Ons emi pet oves 1 22 Table 1 7 Time required Car Ges 1 23 Table 1 8 RTC battery charging data preservation tlme 1 24 Table 1 9 AC adaptor specifications for integrated gra
18. 1 Hardware Overview The specifications are listed in Table 1 3 Table 1 3 DVD Super Multi drive specifications 1 1 Specifications DVD ROM mode CD ROM mode SATA Interface Mbytes s Interface 150 Mbyte s Support Formats CD DA CD ROM CD ROM XA Photo CD Multi session Video CD CD Extra CD CD Text DVD ROM DVD R DVD Video DVD RAM 4 7GB DVD R RW DVD R DL DVD RW Ver 1 1 1 2 1 18 CONFIDENTIAL Satellite 500 505 507 Maintenance Manual 1 Hardware Overview 1 5 Keyboard The keyboard has 86 US 87 UK keys that consist of character keys and control keys and is in conformity with JIS The keyboard is connected to a membrane connector on the system board and is controlled by EC Figure 1 7 is a view of the keyboard Figure 1 7 Keyboard Satellite 500 505 507 Maintenance Manual CONFIDENTIAL 1 Hardware Overview 1 6 TFT Color Display The TFT color display consists of 14 0 inch LCD module The LCD module used for the TFT color display uses a LED backlight as the light source and can display a maximum of 262 144 colors with 1366 768 resolution Table 1 4 lists the specifications Table 1 4 LCD module specifications 171 14 0 WXGA 1366 768 CSV type Number of Dots 1 366 W 768 H Dot spacing mm 0 2265 H 0 2265 V Display range mm 309 4 H 173 95 V 1 20 CONFIDENTIAL Satellite 500 505 507 Maintenance Manual 1 Hardware Overview
19. 16 E WESEL mc HERR 17 To JMEmors THOU a 21 40 Wureless LAT CAN 23 27 ENERO UU UIT 26 LT MEE 29 JDI 1919 32 210 Power Buton DOAF su uu 34 TD mod le su yu 36 Touchpad DOUG uha creo ad eite 39 AME MEE LM ctr 40 LE MERE roii 44 49 D C IN 46 Zo optatur 48 Keno ECD Mod l scias titre Ede kamun a Ros 50 4 19 CPEU Heatsmk C PU ud uae dM ME 22 TO iC Card 56 PE c H 57 Berd uu uu TELE 59 4 2 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual 4 Replacement Procedures Figures Figure 4 1 Removing the battery pack Figure 4 2 Pressing the Express card Figure 4 3 Removing the HDD cover Figure 4 4 Removing 4 screws securing HDD assembly Figure 4 5 Removing the HDD connector
20. 6503 Power Button connector 8 pin Table 18 Power Button connector 8 Name wo Signal Name 2 SDT v Nc PwreTN tebe _ uri MEN o 19 CON6601 Function Board connector 8 pin Table C 19 Function Board connector 8 Name 10 SignalName YO Bw ___ 2 pes uosw secar _ sm2 vo O _ op Satellite M500 M500 M507 Maintenance Manual CONFIDENTIAL C 15 Appendices Appendix C Assignments C 20 CON6701 to LAN Board connector 34 pin Table 20 MB to LAN Board connector 34 D PCIE LOM CLK REQ PCIE 1 CLK PCIE LAN D I O ELI p E NM ERN i Ls ene o MEN pp 1 EN NN NM pe PCIE RXN1 N PCIE TXP1 CLK PCIE LAN E I O a 21 CON4101 Speaker connector 4 pin Table 21 Speaker connector 4 C 22 CON6106 USB 1 connector 4 pin Table C 22 USB I connector 4 pin Signal Name O 4 C 16 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual Appendix C Pin Assignments Appendices C 23 CON6107 eSATA USB Combo connector 11 pin Table 23 Speaker connector 11 pin Name 10 Pinno SignalName vo ese ___ 2
21. KBC BAT Test failed CMOS Battery Low CMOS Settings Wrong CMOS Date Time Not Set DMA Controller Error DMA 1 Error DMA 2 Error Timer Error Keyboard Interface Error PS2 Keyboard not found PS2 Mouse not found Primary Master Hard Disk Error CONFIDENTIAL Satellite 500 505 507 Maintenance Manual Procedure 2 2 Troubleshooting Procedures Diagnostic Test Program Execution Check Execute the following tests from the Diagnostic Test Menu Refer to Chapter 3 Tests and Diagnostics for more information on how to perform these tests 1 2 A B C Check MAIN Ver Model BIOS and CPU Test Check MAC Test ACIN Test Temperature Test USB Test USBCCD Test PAD Test LCDRGB Test BLUETOOTH Test Test Auido Test D E m O Z KB Test MEMSIZE Test ENTEST Test LEDALL Test STORE Test LED LCDEDID Test MSCARD Test SDCARD Test HDD Test BATT Test Touch LED Test Auto Run If an error is detected during these tests go to Procedure 3 Satellite M500 M505 M507 Maintenance Manual CONFIDENTIAL Comment z4 How about Hard disk test and mouse test 2 Troubleshooting Procedures Procedure3 Replacement Check The main board connectors may be disconnected Disassemble the computer following the steps described in Chapter 4 Replacement Procedures and perform Check 1 Check 1 Visually check for the following a Cracked or broken connector
22. PCIETXN5S I PCIE 5 l GND NE CNN pou 5101212 2 2 2 OO Z 5 5 16 LAN ON OFF LTRST4 1 0 1 575 IMAX_LED LED CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual Appendix C Pin Assignments Appendices C 9 5501 Upconvert Mini Card interface connector BTO 52 pin Table C 9 Mini Card interface connector 52 pin Signal Name 3 6 GND WUSB_ON OFF PLTRST M 3VS 1 5VS NC NC GN NC NC GN C C C Z Z Z 1 5VS N 3VS oed Ls O e EN NM NE F GND L lt be NE NE Gu NE F e 850 F e e 1 Satellite M500 M500 M507 Maintenance Manual CONFIDENTIAL C 11 Appendices Appendix C Pin Assignments C 10 CON5601 WWAN Mini Card interface connector BTO 13 15 21 23 25 27 29 31 33 35 37 39 41 43 51 Pin _ E NEL NM 15 SS M 23 25 27 _ s ss NE NN 33 _ 3 _ 37 39 43 51 _ 52 pin Table 1 2120 QU gt 22 2 0 0222 Z ND CIE TXP3 ND ND 3VS_WWAN 3VS_WWAN C 10 Mini Card interface connector 52 pin Signal 10 PinNo SignalName VO SEEN 2 3 5 WWAN GND 1 5VS SIM VCC IM DIO IM CLK I
23. Press F1 as the message instructs to return all system settings to their default values Then the system reboots Press F2 to run setup If an error message a appears often when the power is turned on replace the RTC battery If any other error message displays perform Check 2 a CMOS Battery Low Press F2 to Run Setup Press Fl to Load Default Values and Continue b RAM READ WRITE Test Failed Press F2 to Run Setup Press Fl to Load Default Values and Continue CMOS DATE TIME Not Set Press F2 to Run Setup Press Fl to Load Default Values and Continue d CMOS Settings Wrong Press F2 to Run Setup Press Fl to Load Default Values and Continue e Primary Master Hard Disk Error Press F2 to Run Setup Press Fl to Load Default Values and Continue Satellite M500 M505 M507 Maintenance Manual CONFIDENTIAL 2 19 2 Troubleshooting Procedures Check2 The POST checks the main board When the POST detects an error the system stops or an error message appears If one of the following error messages 1 through 3 5 or 11 appears go to Procedure 3 If the error message 12 13 appears go to the Keyboard Troubleshooting Procedures in Section 2 7 If the error message 15 appears go to the HDD Troubleshooting Procedures in Section 2 6 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 2 20 Refresh timer test failed KBC BAT Test failed RAM R W test failed
24. if it is ask him or her to enter the password L Make sure that Toshiba Windows VISTA TM is installed on the hard disk Non Toshiba operating systems can cause the computer malfunction Make sure all optional equipment is removed from the computer L Make sure the HDD and optical drive bays are empty 2 6 CONFIDENTIAL Satellite 500 505 507 Maintenance Manual 2 Troubleshooting Procedures Connect the AC adapter to the DC IN socket Does the DC IN icon glow Dose the Battery icon glow Turn the Power Switch on Perform the Power Supply Troubleshooting Procedures in section 2 3 Perform the Power Supply Troubleshooting Procedures in section 2 3 Perform the Power Supply Troubleshooting Procedures in when the power is turned o section 2 3 S an error message displayed s the startup logo essage displayed Perform the Main board Troubleshooting Procedures in section 2 4 Perform the Display Troubleshooting Procedures in section 2 7 Yes If the Password message displays type the password Perform the Hard Disk Driver Troubleshooting Procedures in section 2 5 Figure 2 1 Troubleshooting flowchart 1 2 Satellite 500 505 507 Maintenance Manual CONFIDENTIAL 2 7 2 Troubleshooting Procedures Perform the Keyboard Touch Do typed characters appear correctly pad Troubleshooting Procedures in section 2 6 Yes
25. Bluetooth is a trademark owned by its proprietor and used by TOSHIBA under license i LINK is trademark and registered trademark of Sony Corporation InterVideo and WinDVD are registered trademarks of InterVideo Inc WinDVD Creator is trademark of InterVideo Inc Other trademarks and registered trademarks not listed above may be used in this manual li CONFIDENTIAL Satellite 500 505 507 Maintenance Manual Preface This maintenance manual describes how to perform hardware service maintenance for the Toshiba Personal Computer Satellite M500 M505 M507 The procedures described in this manual are intended to help service technicians isolate faulty Field Replaceable Units FRUs and replace them in the field SAFETY PRECAUTIONS Four types of messages are used in this manual to bring important information to your attention Each of these messages will be italicized and identified as shown below DANGER Danger indicates the existence of a hazard that could result in death or serious bodily injury if the safety instruction is not observed WARNING Warning indicates the existence of a hazard that could result in bodily injury if the safety instruction is not observed CAUTION Caution indicates the existence of a hazard that could result in property damage if the safety instruction is not observed NOTE Note contains general information that relates to your safe maintenance service Improper repair of the computer
26. DHTE 2HH3 1H H2 Keyboard Tester for NoteBook Copyright by ASUS Rev1 1H L___ Press 12 Key to Test Press Fn F12 to end the test NOTE Press the Fn F12 to end the test can only work after pressing all keys on the keyboard If there are some failure keys which cause the test can not complete you can NOT use F12 to end test program Please press Ctrl Shift key press Ctrl first then press Shift And then release Ctrl Shift key release Shift first then release Ctrl This hot key can help to exit the test program directly This chapter shows how to use the Diagnostic to test the functions of the keyboard Diagnostic name Keyboard exe Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 23 3 Tests and Diagnostics Command Keyboard exe r trsaeng map trsaeng xy trsaeng cd a Please choose the different kind of keyboard language b Display the keyboard on the screen to indicate to the operator checking whether or not each key 15 correct c Type each key to finish the program 3 24 CONFIDENTIAL Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual 3 Tests and Diagnostics 3 11 Memory Test This program will test the memory and shows you the total memory size Show the total memory size Command mm exe t 4 s Build DATE 2887 81 18 Utility Copyright by ASUS Rev1 12 enory Hodule Information D IHHH HB DIH
27. Figures 4 21 to 4 23 Securing the board 2 Install the LED board and the Fingerprint Board on the top cover 3 Secure the following screws on the Top cover M2x3 5L FLAT HEAD screw x4 4 Install the bracket then securing the following screws M2x3 5L FLAT HEAD screw x4 M2x3L FLAT HEAD screw x2 5 Connect the cable to the board 4 38 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual 4 Replacement Procedures 4 12 Touchpad on off board Removing the touchpad on off board To remove the touchpad on off board follow the steps below and refer to Figures 4 24 1 Remove screws securing the touchpad on off board then remove the board M2x3L FLAT HEAD screw x1 Figure 4 24 Removing screw securing touchpad on off board Installing the Touchpad on off board To install the touchpad on off board follow the steps below and refer to Figures 4 24 1 Install the touchpad on off board on the top cover securing the following screws M2x3L FLAT HEAD screw x1 SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 39 4 Replacement Procedures 4 13 Main PCB Remove the main PCB To remove the main follow the steps below and refer to Figures 4 25 to 4 30 1 Remove 7 pieces of tape and the LVDS screw M2X2 5 FLAT HEAD screw 2 Remove cables on the main PCB L A Figure 4 26 Removing cables 4 40 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual 4 Replacement Procedures 3 Remove the
28. If the 3G 1s still not functioning properly perform Check 3 Check 3 The main board may be defective or damaged Replace it with a new one following the steps in Chapter 4 Replacement Procedures 2 52 CONFIDENTIAL Satellite 500 505 507 Maintenance Manual 2 Troubleshooting Procedures 2 18 Camera BTO Troubleshooting This section describes how to determine if the computer s camera is functioning properly Perform the steps below starting with Procedure 1 and continuing with the other procedures as required Procedure 1 Diagnostic Test Program Execution Check Procedure 2 Connector Check and Replacement Check Procedure 1 Diagnostic Test Program Execution Check Insert the camera test program in the USB key turn on the computer and run the test Refer to Chapter 3 Tests and Diagnostics for more information about the diagnostics test procedures If any errors occur while executing the camera test go to Procedure 2 Satellite 500 505 507 Maintenance Manual CONFIDENTIAL 2 53 2 Troubleshooting Procedures 2 16 SD Card Slot Troubleshooting Procedure2 Connector Check and Replacement Check The camera is installed on the main board by camera cable If the camera malfunctions there may be a bad connection between the camera and the main board Or the camera main board or the camera cable might be damaged Disassemble the computer following the steps described in Chapter 4 Replacement Procedures and perf
29. M505D M507D Maintenance Manual CONFIDENTIAL 3 21 3 Tests and Diagnostics 3 9 Audio Test Test HD Codec Reset Command Link Function Reset HD Codec Link Function Reset Test Success Test Codec Complete Power Doun Prinary Codec Complete Power Down Test Success Test HD Codec Register Get Set Command HD Codec Register Get rSet Command Test Success Test HD Codec Register Default Value HD Codec Register Default Test Success Test 15 18 Playback Recording JE 3E 3E 3E 3E 3E 3E 3E 3E 3E 3E 3E 3E 3E JE JE JE 3E 3E 3E 3E 3E 3E QE 3E 3E QE QE 3E 3E 3E 3E JE K K 3E 3E
30. ROM test perform the Optical Drive Troubleshooting Procedures in Section 2 8 If an error 15 detected on the modem test perform the Modem Troubleshooting Procedures in Section 2 9 If an error is detected on the LAN test perform the LAN Troubleshooting Procedures in Section 2 10 If an error 15 detected on the Wireless LAN test perform the Wireless LAN Troubleshooting Procedures in Section 2 11 If an error 15 detected on the sound test perform Sound Troubleshooting Procedures in Section 2 12 If an error is detected on card reader perform the card reader Slot Troubleshooting Procedures in Section 2 13 If an error is detected on PCI Express perform the PCI Express Slot Troubleshooting Procedures in Section 2 14 If an error is detected on Fingerprint board perform the Fingerprint board Troubleshooting Procedures in Section 2 15 If an error is detected on Bluetooth perform the Bluetooth Troubleshooting Procedures in Section 2 16 If an error is detected on 3G perform the 3G Troubleshooting Procedures in Section 2 17 Satellite 500 505 507 Maintenance Manual CONFIDENTIAL 2 9 2 Troubleshooting Procedures 15 If an error is detected on camera perform the camera Troubleshooting Procedures in Section 2 18 2 10 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual 2 Troubleshooting Procedures 2 3 Power Supply Troubleshooting The power supply controls many functions and components To dete
31. device Turn on the power and choose boot from optical device System will automatically run the test program and display the test menu a a 19 When the test menu displays please enter the item number to choose and execute the test item Satellite H5BH H5BBD Test Program for Toshiba VER 1 18 2HH98 H5 H4 Please Enter Your Choice gt Note Please make sure to set test PC SATA Controller Mode to Compatibility in BIOS and set SATA Controller Mode to ACHI after test If it fails in a test item press Ctrl C and back to main menu Satellite M900 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 5 3 Tests and Diagnostics 3 0 3 Executing the Diagnostic Test To start the Test PROGRAM on USB boot disk follow these steps 1 Please prepare Toshiba PC of Windows VISTA OS 2 Please copy the file for creating a USB Bootable memory to PC The filename of four files and one folder to copy 15 shown below COMMAND COM b Freedos bss c FreeDOSMake exe d KERNEL SYS e Autoexec bat f Folder USBMakingFolder COMMAND Freedos bss MS DOS Application B55 File FreeDOSMake 575 j P Ls T rL Lim NI LI SLE PES Ca SJ L i Bu A xL UE e T FESSES r F l i oo F uem 44 Bo La autoex
32. install the top case follow the steps below and refer to Figures 4 15 to 4 17 1 Install the Top cover on the bottom case 2 Secure the following screws on the Top cover e M2x4L FLAT HEAD screw x5 3 Connect cable to connector on the main PCB and turn the bottom case facedown 4 Secure the following screws on the bottom case M2 5x5L FLAT HEAD screw M2x3L FLAT HEAD screw M2x4L FLAT HEAD screw M2x7L FLAT HEAD screw SatelliteM500 M500D Maintenance Manual CONFIDENTIAL x6 x3 x6 x3 4 31 4 Replacement Procedures 4 9 Bluetooth Removing the Bluetooth To remove the Bluetooth follow the steps below and refer to Figures 4 18 to 4 19 Remove two pieces of tape Take the bluetooh away from the top cover 3 Remove the mylar on the fingerprint board Figure 4 18 Removing Bluetooth 4 Separate the cable from the connector according to the direction of the arrow Figure 4 19 Disconnecting Bluetooth cable 4 32 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual 4 Replacement Procedures Installing the Bluetooth To install the Bluetooth follow the steps below and refer to Figures 4 18 to 4 19 1 Connect the cable to the Bluetooth 2 Place the Bluetooth to the top cover 3 Paste the tape and the mylar SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 33 4 Replacement Procedures 4 10 Power Button Board Removing the Power Button Board To remove the power button boar
33. let it cool before starting repair work 2 When you remove the CPU replace the thermal pad on the bottom of heat sink with a new one before installing 1 Turn the main PCB over and remove the following screws securing the CPU heat sink and remove it M2x3L FLAT HEAD screw x6 Figure 4 37 Removing screws securing heat sink CAUTION Remove the screws in the order of mark 6 5 4 3 2 and 1 on the CPU holder 4 52 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual 4 Replacement Procedures 2 Unlock the CPU by turning the cam counterclockwise on the CPU socket 180 degrees using a flat blade screwdriver Figure 4 38 Unlocking the CPU 3 Remove the CPU CAUTION When removing the CPU lift it straight up Otherwise pins on the CPU may be damaged SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 53 4 Replacement Procedures Install the CPU heat sink CPU To install the CPU heat sink CPU follow the steps below and refer to Figures 4 39 to 4 4 1 Make sure the cam is in the open position 2 Seat the CPU in the CPU socket Make sure the direction and position of CPU is correct to avoid damaging pins on the CPU CAUTION Place the CPU as shown below Pay attention to the position of the triangle mark on the CPU 3 Secure the CPU by turning the cam on the CPU socket 180 degrees clockwise with a flat blade screwdriver in the
34. make the LOGC Data Please set FDD Then PRESS ENTER If the position is wrong it will show NG PRESS ENTER Get The Data form He are going to make the LOC Data Please set FDD Then PRESS ENTER T HHHHHE HHE Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 43 3 Tests and Diagnostics 3 22 Speaker Test This program will test left channel right channel and two wave files to test speaker function 3 44 CONFIDENTIAL Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual 3 Tests and Diagnostics 3 12 Read and Write DMI information This program could read and write below strings from to DMI block Manufacture Product Name Version Serial Number Type 11 12 p t Read DHI Hrite Hanufacture Hrite Product Name Hrite Version Hrite Number Read 11 Read 12 Hrite Tupell Hrite 12 Return Wo Cs oO Please Enter Your Choice gt DMI information Build DATE 2888 89 83 eqatron SHBIOS Utility Copyright bu Pegatron Rev1 2b Satellite M900 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 45 3 Tests and Diagnostics Read Type 11 Build DRHTE 2HH8 H8 H3 Peqatron SHBIOS Utility Copyright by Pegatron Rev1 25 Read Type 12 Build DATE 2888 89 83 egatron SHBIOS Utility Copyright by Pegatron Rev1 25
35. order shown in the figure below O O O O ooooooooooooooo CPU socket Figure 4 39 Installing the CPU 4 Apply new thermal pad on the heat sink as shown in the following figure Stick the thermal pad on heat sink follow the mark Be sure to clean off all old pad before applying new thermal pad 4 54 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual 4 Replacement Procedures 000013080 Figure 4 40 Applying new thermal pad 5 Install the CPU heat sink 6 Secure the CPU heat sink with the following screws in the numbered order as shown on the holder M2x3L FLAT HEAD screw x6 SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 55 4 Replacement Procedures 4 19 VGA Card Removing the VGA Card To remove the VGA card follow the steps below and refer to Figures 4 42 1 Remove the following screws securing VGA M2x3L FLAT HEAD screw x2 2 Remove the VGA Card from the slot at the pop up angle Figure 4 42 Removing screws securing VGA Card Install the VGA Card To install the VGA Card follow the steps below and refer to Figures 4 42 1 Insert the VGA Card into connector at an angle about 45 2 Secure the VGA Card with the following screws M2x3L FLAT HEAD screw x2 4 56 CONFIDENT
36. point size 1 Phillips screwdriver e One screwdriver for stud screw 4 mm flat blade screwdriver Tweezers to lift out screws that you cannot grasp with your fingers ESD mats for the floor and table you are working on e ESD wrist strap or heel grounder Anti static carpeting or flooring Air ionizers in highly static sensitive areas Plastic card the size of a credit card e Antenna coaxial cable disconnector SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 11 4 Replacement Procedures Screw Tightening Torque When you fasten screws be sure to follow the torque list below CAUTION Overtightening can damage components and screws undertightening can result in electrical shorts or other damage if screws or components come loose NOTE Toshiba recommends that you use an electric screwdriver for quick and easy operations e M2 0 167 N m 1 7 kgf cm e M2 5 0 294 N m 3 0 kgf cm e M3 0 549 5 6 kgf cm The computer contains several flathead screws These screws have less contact area with the screwdriver so be careful to press firmly enough to prevent the screwdriver from slipping out and damaging the screw head 4 12 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual 4 Replacement Procedures Color of Screw Shaft To avoid mistakes on the screw length screw shafts are colored as follows Even number length screw brown Odd number length screw
37. that have special functions in Microsoft Windows Vista Comment z6 Modify sentence to L Pointing Device 7 The touch pad and control buttons enable control of the on screen The touch pad and control buttons enable control of the on screen pointer and scrolling of pointer and scrolling of windows windows Comment 27 Please add below sentence Batteries The capacity can be either 6 cell or 12 cell depending on the model of The computer has two batteries a rechargeable Lithium Ion main battery pack and RTC computer battery that backs up the Real Time Clock and CMOS memory The capacity of the main battery pack can be either 6 cell or 12 cell depending on the model of computer L Universal Serial Bus USB2 0 Three USB ports are provided The ports comply with the USB2 0 standard which enables data transfer speeds 40 times faster than USB1 1 standard USB1 1 is also supported External monitor RGB port The port enables connection of an external monitor which is recognized automatically by Video Electronics Standards Association VESA Display Data Channel DDC compatible functions Comment z8 Please add type of Express Card Express Card slot 134 and 154 module An Express Card slot is provided and accommodates an Express Card Support the standard 34mm wide module ExpressCard 34 and the standard 54mm wide module ExpressCard 54 Satellite
38. the EC KBC system Tools To rewrite the EC KBC you need the following tool Bootable USB key for the computer that has renewed BIOS data Rewriting the EC KBC Rewrite the EC KBC only when instructed by a diagnostic disk release notice Connect the AC adaptor to the computer when you rewrite the EC KBC Do not turn off the power while you are rewriting the EC KBC If the rewrite fails it might be impossible to start up the computer If you fail to rewrite EC KBC then when you next turn on the power a message may be displayed that the contents of the EC KBC have been erased In this case insert the BIOS EC KBC rewriting disk and the EC KBC will be rewritten Normally it takes about 30 seconds to rewrite the EC KBC It may take 5 minutes maximum depending on the conditions of the computer or ICs The computer is not hung up Allow sufficient time Never reboot or turn off the power to the computer before the rewriting is completed 1 Set the system to boot mode 2 Turn off the power to the computer 09 Remove the external cable and PC card connect the USB key which has the latest BIOS document to t he system Turn on the power with Esc key pressing down and choose boot from USB device Enter to the BIOS document and execute the UBIOS bat The BIOS rewriting starts DT uem Enc uem When the process 15 completed the system automatically shutdown Satellite M300 M505 M507 Maintenance Manual CON
39. to click right button for the right button testing n means 1 2 depend on user s setting n At least n times to click left button for the left button testing n means 1 2 depend on user s setting 3 14 CONFIDENTIAL Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual 3 Tests and Diagnostics t2 Testing Left and Right button only ae Auto exit the program after the Left and Right button click time setting have reached the setting TP2 PS2 mouse testing no driver need b Please refer to the illustration above to see the Touchpad test information Type PS2 exe the Free Dos prompt and you can see more details in the command line to help you check related information Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 15 3 Tests and Diagnostics 3 7 LCDRGB Test This subtest displays gradations for following modes To change the mode press Enter Command video exe i t 162 99 Mode 101 640 480 8M UESR 181 o Mode 103 800 600 8M 3 16 CONFIDENTIAL Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual 3 Tests and Diagnostics VESA 183 BBBxBBB 2 25 color Mode 114 800 600 16M Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 17 3 Tests and Diagnostics 114 5 6 9 am 3 18 5
40. video file how to avoid breaking LCD cover glass when LCD unit is disassembled and assembled Figure 4 45 Removing the bezel SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 59 4 Replacement Procedures 3 Remove the tape and the screws securing LCD unit then remove the LCD unit M2 5x4L FLAT HEAD screw x6 Figure 4 46 Removing the LCD unit NOTE For environmental reasons do not throw away a malfunctioning LCD unit or FL Please follow local ordinances or regulations for its disposal 4 60 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual 4 Replacement Procedures 4 Remove the following screws securing the LCD supports and then remove them M2x2 5L FLAT HEAD screw x6 Figure 4 47 Removing the LCD supports 5 Remove one piece of glass tape on LCD cable connector SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 61 4 Replacement Procedures 6 Disconnect LCD cable from the connector and remove the cable Figure 4 46 Removing the LCD cable 7 Remove the Camera from the top case and disconnect the CCD cable from the camera Figure 4 50 Disconnecting the CCD cable 4 62 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual 4 Replacement Procedures Installing the LCD unit Camera To install the LCD unit Camera follow the steps below and refer to Figures 4 45 to 4 50 1 Connect the CCD cable to the Camera 2 Install the camera to the top case 3 Connect t
41. white Special length screw blue Screws whose lengths are indicated to one or more decimal places such as 2 5 mm or 2 8 mm Marking of Screws on the Computer Body To make maintenance of the computer easier markings of the kinds of the screws including the types and lengths of the screws are indicated on the computer body Kind of screws Symbol LJ BIND screw B FLAT HEAD screw F 1 SUPER THIN HEAD screw S TAPPING screw T 1 Other screws U Unique screws STUD etc Examples 6 mm BIND screw B6 12 mm BIND screw B12 1 4mm FLAT HEAD screw FA Indicates the screwed length in round number regardless the length of the stud SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 13 4 Replacement Procedures 4 2 Battery pack Removing the Battery pack To remove the battery pack follow the steps below and refer to Figure 4 1 CAUTION When handling battery packs be careful not to short circuit the terminals Also do not drop hit or apply impact do not scratch break twist or bend the battery pack 1 Turn off the power of the computer 2 Disconnect the AC adaptor and other external devices from the computer 3 Turn the computer face down 4 Release the battery lock Pull out the battery pack while sliding the battery latch as shown in the following figure NOTE For environmental reasons do not throw away a spent battery pack Battery lock Figure 4 1 Removing the battery
42. 1 7 Power Supply The power supply provides different voltages to the system board and performs the following functions Determines that the DC power supply AC adapter 1s connected to the computer Detects DC output and circuit malfunctions Controls the battery icon and DC IN icon Turns the battery charging system on and off and detects a fully charged battery Turns the power supply on and off Provides more accurate detection of a low battery Calculates the remaining battery capacity ou noe aede Controls the transmission of the status signal of the main battery The power supply output rating is specified in Table 1 5 Table 1 5 Power supply output rating wew ss 15 ExpressCard Mii Cad _ aw 1 ___ __ o boeson OOO 33 Espress Card Mini Card LAN HOMICEC 43V MDC Thermal Sensor Clock gen LCD DDR2 SDRAM ICH9 M Express Card Mini Card EC GMCH Fingerprint Card Reader SSD Bluetooth 5VSUS ICH9 M USB FAN ICH9 M Audio ODD HDD LED Touchpad Keyboard backlight CCD FeliCa G sensor 3 5 159 1 8 3 3 3 3 3 3 5 5 5 Satellite 500 505 507 Maintenance Manual CONFIDENTIAL 1 21 1 Hardware Overview 1 8 Batteries The computer has two types of batteries as follows L Main battery pack RTC battery The battery s
43. 3100 1 8GHz T3000 Mobile Intel Celeron Processors 2 2GHz 900 e 478 pin Micro FCPGA package BIOS EEPROM e 8 Mbit SPI serial flash e Supply voltage 2 7 3 6V e Low power consumption active read 1 typical standby 5uA typical 8 lead SOIC package Memory Two memory slots are provided Expansion up to 8GB 1s available Memory DDR2 SDRAM 800MHz 1 8 volt operation FBGA Satellite 500 505 507 Maintenance Manual CONFIDENTIAL 1 11 Comment z12 _ Please add BIOS ROM Flash information Comment 213 Please add core speed detail Hardware Overview e Memory Module 200 pin SO Dual In line Memory Module SO DIMM PC6400 1GB 1 024MB 2GB 2 048MB 4GB 4 096MB Intel GMCH North Bridge e One Intel 4 Series Express Chipset is used e Features 667 800 1066 MHz FSB Supports DDR2 DDR3 8GB maximum memory support Internal Graphics Controller 533MHz core render clock 1 05V core voltage DMI 2GB s 1GB s each direction point to point interface to ICH 1329 ball 34 mm x 34 mm FCBGA package Intel ICH9 M South Bridge One Intel 9 is used e Features DMI Direct Media Interface PCI Express 6 PCI Express root ports Supports PCI Express 1 1 PCI Bus I F Supports PCI Rev 2 3 Specification at 33 MHz Integrated Serial ATA Host Controller 6 SATA ports Data transfer rates up to 3 0Gb s Integra
44. 4 Replacement Procedures Before You Begin Look over the procedures in this section before you begin disassembling the computer Familiarize yourself with the disassembly and reassembly steps Begin each procedure by removing the AC adaptor and the battery pack as instructed in this section 4 8 10 Do not disassemble computer unless it 15 operating abnormally Use only the correct and approved tools Make sure the working environment 15 free from the following elements whether you are using or storing the computer e Dust and contaminates e Static electricity e Extreme heat cold and humidity Make sure the FRU you are replacing 1s causing the abnormal operation by performing the necessary diagnostics tests described in this manual Do not perform any operations that are not necessary and use only the described procedures for disassembling and installing FRUS in the computer After removing parts from the computer place them in a safe place away from the computer so they will not be damaged and will not interfere with your work You will remove and replace many screws when you disassemble the computer When you remove screws make sure they are placed in a safe place and identified with the correct parts When assembling the computer make sure you use the correct screws to secure the various pieces in place Screw sizes are listed in their corresponding figures The computer contains many sharp edges a
45. 5 M507 Maintenance Manual 2 Troubleshooting Procedures Procedure 3 Connection Check The power supply wiring diagram is shown below Main Board Powercord AC Adaptor cord Any of connectors may be disconnected Perform Check 1 Check 1 Check 2 Check 3 Check 4 Check 5 Check 6 Disconnect the AC power cord from the wall outlet Check the power cable for breaks If the power cord is damaged connect a new AC power cord If there is no damage go to Check 2 Make sure the AC adaptor cord and AC power cord are firmly plugged into the DC IN jack socket and AC adaptor inlet wall outlet respectively If these cables are connected correctly go to Check 3 Make sure the DC IN jack is firmly connected to the connector J7701 on the main board e If the DC IN jack is not firmly connected go to Procedure 5 e 1115 connected go to Check 4 Use a multimeter to make sure the AC adaptor output voltage is close to 19 V If the output is several percent lower than 19 V go to Check 5 If the output is close to 19 V go to Check 6 Connect a new AC adaptor or AC power cord e Ifthe DC IN icon does not light go to Procedure 5 e If the battery icon does not light go to Check 6 Make sure the battery pack is installed in the computer correctly If the battery 1s properly installed and the battery icon still does not light go to Procedure 4 Satellite M500 M505 M507 Maintenance Manual CONF
46. 500 505 507 Maintenance Manual CONFIDENTIAL 1 5 1 Hardware Overview Media Card slot The Media Card Slot can accommodate all types of media SD Mini SD card adapter is needed Micro SD card adapter is needed SDHC memory card MMC Memory stick Memory stick PRO memory stick pro duo card adapter is needed XD with various capacities Media cards let you easily transfer data from devices such as digital cameras and Personal Digital Assistants which use Media Card flash memory L Sound system The sound system 15 equipped with the following features e Azalia Link Intel High Definition Audio I F built in the Intel ICH9 M Realtek ALC269 Amplifier Realtek ALC269 built in Speaker Non brand or Harman Kardon speaker depending on model L Internal modem The computer contains an MDC enabling data and fax communication The transfer rates are 56 Kbps for data reception The actual speed depends on the line quality The RJ11 modem jack is used to accommodate a telephone line L Internal LAN BTO The computer is equipped with LAN circuits that support Ethernet LAN 10 100 Mbps or 10 100 1000 Mbps It also supports Wakeup on LAN WOL Magic Packet and LED LJ Wireless LAN The computer is equipped with PCI E MiniCard type wireless LAN board that supports 802 11 a b g in the PCI E MiniCard slot This function can be switched on and off by a switch on the computer eSATA USB Combo port The comp
47. 505 M507 Maintenance Manual CONFIDENTIAL 2 25 2 Troubleshooting Procedures Procedure4 Diagnostic Test Program Execution Check The HDD SSD test program is stored in the Diagnostics Disk Perform all of the HDD SSD tests in the Hard Disk Drive Test Refer to Chapter 3 Tests and Diagnostics for more information about the HDD SSD test program If an error is detected during the HDD SSD test an error code and status will be displayed Replace the HDD SSD with a new one following the instructions in Chapter 4 Replacement Procedures The error codes and statuses are listed in Table 2 7 If an error code is not generated or the problem still exists go to Procedure 5 Table 2 4 HDD SSD error code and status Code Status NOFHO01 Can t Detect HDD when Boot Up Detect wrong model name If HD Procedure 5 NOFHO2 4 NOFHOS NOFHO6 NOFHO7 NOFHO8 NOFHO09 NOFHOA NOFHOB NOFHOC NOFHOD NOFHOE HDD Data Error HDD ATA 100 check error HDD Type error Hmonitor test fail HDD Firmware version error Shipping HDD restore ERROR Shipping OS has been booted Shipping OS version error shipping OS boot table error HDD Heating test Fail RAID function error 2nd HDD function error SSD function error Connector Check and Replacement Check The HDD SSD may be disconnected or the HDD SSD or the main board may be damaged Disassemble the computer following the steps described in Chapter 4 Replacement Procedures and perf
48. CGCD POSU aerei uu 3 Error Bookmark not defined 3 7 2 u uni M 9 3 Error Bookmark not defined 3 8 LEDROB TCS 3 Error Bookmark not defined 3 0 VOA TeS hu Susu 3 Error Bookmark not defined cm 3 Error Bookmark not defined oL Keyboard ese a peii amupas 3 Error Bookmark not defined 512 RUNCORN LBS uuu yu Susa doter hatte meten beoe 3 Error Bookmark not defined CSE c 3 Error Bookmark not defined 3 14 STORE Test CD DVD ROM TESTI 3 Error Bookmark not defined au LID Swati i toi 3 Error Bookmark not defined 3 0 MS CARD ee 3 Error Bookmark not defined SDCARD Tots na uama mas payuy usaq 3 Error Bookmark not defined SO HDD TCS c 3 Error Bookmark not defined BATTERY debeo 3 Error Bookmark not defined 3 20 TWELLED 3 Error Bookmark not defined 3 2 HDD D 3 Error Bookmark not defined 3 22 ti d 3 Error Bookmark not defined R S u tiet ones d ao dau 3 Error Bookmark not defined AU ases ostendet on beoe ut 3 Error Bookmark not defined Satellite M300 M505 M507 Maintena
49. E ress any key to continue If it fails in a test item press Ctrl C and back to main menu Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 11 3 Tests and Diagnostics 3 4 Temperature Test Please execute the Temperature Test from test menu Test program will show the current CPU temperature result on RIO 25Ch line Temperature Test will also check if system temperature is at 20 80 C TEMP test 3 12 CONFIDENTIAL Satellite M500 0M505 M507 M500D M505D M507D Maintenance Manual 3 Tests and Diagnostics 3 5 Web camera Test This program is to check webcamera ID USB CCD device check PASS Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 13 3 Tests and Diagnostics 3 6 PAD Test Press both the Left and Right Buttons three times to see if they work properly Build DATE 2466 82 17 Ps2 Utility Copyright by ASUS Revi 23 P32 code 46 HH HH This chapter shows how to use the Diagnostics to test the pointing device functions 3 8 1 Diagnostic name PS2 EXE Diagnostic Version 1 15 or later version 3 8 2 Principle and how to use a The PS2 diagnostic tests the following functions Right amp left button move function Move the cursor and click Left and Right button to ensure the pointing device is working normally Command line Ps2 ta ts r3 13 ae tp2 r n At least n times
50. FIDENTIAL 1 15 1 Hardware Overview Capacity GB 400 GB 500 GB Rotational Speed RPM 5400 rpm 5400 rpm User Data Sectors 781 422 768 976 773 168 1 3 2 SSD The solid state drive SSD 15 a data storage device that uses solid state memory to store persistent data A SSD emulates a hard disk drive interface thus easily replacing it in most applications The computer supports a dedicated SSD port with TOSHIBA module type SSD The SSD is shown in figure 1 5 Specifications are listed in Table 1 2 Figure 1 5 SSD Table 1 2 1 8 inch SSD specifications 1 1 Copy GD Number of data heads Number of user data cylinders 6 User Addressable Sectors in LBA Mode 125 045 424 1 16 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual 1 Hardware Overview 1 4 DVD Super Multi Drive This drive is a combination of DVD ROM and DVD R RW RAM Drive It is full size and runs either 12cm 4 72 inch or 8cm 3 15 inch DVD CDs without an adaptor It reads DVDs at maximum 8 speed and CDs at maximum 24x speed It also writes CD R at maximum 24x speed CD RW at maximum 24x speed DVD R at maximum 8 speed DVD RW at maximum 6x speed DVD RW at maximum 8x speed DVD R DL at maximum 6x speed and DVD RAM at maximum 3 5x speed The DVD is shown in figure 1 6 Figure 1 6 DVD Super Multi drive Satellite 500 505 507 Maintenance Manual CONFIDENTIAL 1 17 Comment z16 _ Please add DVD drive photo
51. FIDENTIAL G 1
52. HI1 Hot installed D IHH2 DIHHS Hot installed Total Hemory Size 4896 HB working speed B HHz TL Bh 1 Memory Size Check 2 Memory Test Return Please Enter Your Choice This chapter shows how to use the Diagnostics to test the functions of the memory size speed and location 3 2 2 1 Diagnostic name SMBUS EXE Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 25 3 Tests and Diagnostics Diagnostic Version 1 37 or later version 3 2 2 2 Principle and how to use a The SMBUS diagnostic consists of the following functions Memory sizes memory speed and memory location Command line a 1 mm t 4 s Z7MSIZE 7 1 3 defines where the memory size will be tested s YMSIZE set the memory size b Please refer to the illustration above to see the memory information c Type SMBUS exe in the Free Dos prompt and you can see more details in the command line to help you check related information 3 26 CONFIDENTIAL Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual 3 Tests and Diagnostics 3 12 Function TEST Please enter to select the function test Test program will test several function and show the test result one by one Command functest exe T Build DATE 2684 11 25 IRO6 Tester using CMOS Copywrite by ASUS Rev1 H8 IRQS Periodic Interrupt Z times within Z ms gt Now Time 16 56 47 Alarm Tim
53. IAL SatelliteM500 M500D Maintenance Manual 4 Replacement Procedures 4 20 FAN Removing the Fan To remove the Fan follow the steps below and refer to Figures 4 43 1 Remove the following three screws securing the fan M2x4L FLAT HEAD screw x3 2 Disconnect the cable from the board Figure 4 43 Removing screws securing FAN and disconnecting cable 3 Take the FAN away SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 57 4 Replacement Procedures Install the FAN To install the FAN follow the steps below and refer to Figures 4 43 to 4 44 1 Apply new thermal pad on the fan as shown in the following figure Stick the thermal pad on fan follow the mark Be sure to clean off all old pad before applying new thermal pad H000013110 Figure 4 44 Apply new thermal pad on the fan 2 Install the Fan to the main board 3 Secure the Fan with the following screws M2x4L FLAT HEAD screw x3 4 Connect the cable 4 58 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual 4 Replacement Procedures 4 21 LCD unit Camera Removing the unit Camera To remove LCD unit Camera follow the steps below and refer to Figures 4 45 to 4 50 1 Remove the two tape and the following two screws securing the panel M2 5x5L FLAT HEAD screw x2 2 Remove the panel according to the direction of the arrow Caution Please be careful to not break LCD cover glass when LCD unit is disassembled and assembled Please refer to
54. IDENTIAL 2 15 2 Troubleshooting Procedures 4 Charge Check The power supply may not charge the battery pack Perform the following procedures Reinstall the battery pack 2 Attach the AC adaptor and turn on the power If you cannot turn on the power go to Procedure 5 Check 1 Check 2 Check 3 Check 4 Check 5 2 16 Make sure the AC adaptor and AC power cord 15 firmly plugged into the DC IN socket and the wall outlet If these cables are connected correctly replace the AC adaptor and or AC power cord if necessary Make sure the battery 1s properly installed If the battery 1s properly installed go to Check 3 The battery pack may be completely discharged Wait a few minutes to charge the battery pack If the battery pack 1s still not charged go to Check 4 The battery s temperature 15 too hot or cold Return the temperature to a normal operating condition If the battery pack still is not charged go to Check 5 Replace the battery pack with a new one If the battery pack still is not charged go to Procedure 5 CONFIDENTIAL Satellite 500 505 507 Maintenance Manual 2 Troubleshooting Procedures Procedure5 Replacement Check The main board processor module may be disconnected or damaged Disassemble the computer following the steps described in Chapter 4 Replacement Procedures Check the connection between the AC adaptor and main board and connection After checking the conne
55. M RST L S 1 Li 16 NC 48 1 d 24 26 N G ON LTRST4 M 3VS_WWAN CO 10 12 14 16 18 20 22 24 26 28 34 36 38 40 42 44 6 8 90 52 CO GND D Exe a Low 2 NE 1 ME E p MESE 3 1j MEE ux cu O LO EE REN 28 __ 15 6 L MEE e pu E 115 NES NE SEN MC E NIME z 0200 SB 4 SB PP4 ND WAN LED C C 1 5VS ND 52 3 8 WWAN o c cio gt 2 Z Z 4 4 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual Appendix C Pin Assignments Appendices C 11 5602 SIM Card connector BTO 12 pin Table 11 MDC interface connector 12 pin Pin No Signal Name 10 ce c smok c o _ c w C 12 CON6501 MDC interface connector BTO 12 pin Table 12 MDC interface connector 12 Signal Name Signal Name ACZ SDOUT MDC 1 13 CON3901 connector BTO 19 pin Pin No EN 08 x NE NN __0_ Table 13 Modem connector 19 EUR NN NE mE sumam 10 mone n 2
56. Manual Appendices Appendix the LCD uu xu u u nnaspan eene hr pet Appendix B Board Layout uay NN nam TATUR COME Appendix C Pin AS Appendix D Keyboard Scan Character Codes unu ihe te Appendix E Key Appendix BIOS rewrite Procedures Appendix EC KRBC rewnte Procedures etae ME Da Satellite 500 505 507 Maintenance Manual CONFIDENTIAL 1 Hardware Overview Chapter 1 Hardware Overview Satellite 500 505 507 Maintenance Manual CONFIDENTIAL 1 1 1 Hardware Overview Chapter 1 Contents 11 1 2 1 3 1 4 1 5 1 6 1 7 1 8 1 9 1 2 1 4 Unt Block Di trr 1 10 1 15 1 3 1 2 94 meli Ead lt 1 15 132 M n 1 16 DVD Super Muli DEVO a 1 17 1 19 TEA Color sau 1 20 Power Supply OM Ro babe aut qe eat 1 21 D vac c c rc 1 22 1 8 1 Man Bale D 1 22 1 8 2 Battery C hareme ontfol usse 1 23 1 8 3 RIC DaS eree naia a USUS an bete adu S 1 23 AC
57. N card 4 Paste the piece of tape SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 25 4 Replacement Procedures 4 7 Keyboard Removing the Keyboard To remove the keyboard follow the steps below and refer to Figures 4 11 to 4 14 1 Remove the screws securing the bottom of the keyboard and the keyboard cover on the bottom case M2x7L FLAT HEAD screw x1 M2x3L FLAT HEAD screw x2 M2x3L Figure 4 11 Removing the screws securing keyboard 2 Turn the computer over and open the display 3 Remove the Keyboard cover 4 26 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual 4 Replacement Procedures Figure 4 12 Removing the keyboard cover 4 Remove the following screws securing keyboard M2x3L FLAT HEAD screw x2 Figure 4 13 Removing the screws 5 Lift keyboard upward a little and turn it face down on the palm rest 6 Separate the keyboard flexible cable from connector and the keyboard LED cable from the connector on the main board then remove the keyboard Figure 4 14 Disconnecting the keyboard flexible and LED cable SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 27 4 Replacement Procedures Installing the Keyboard To install the keyboard follow the steps below and refer to Figures 4 11 to 4 14 4 28 l Place the keyboard face down on the top cover Connect the keyboard flexible cable to connector and the keyboard LED cable to the connector on the
58. NTIAL A 3 Appendices Appendix Handling the LCD Module 7 Do not expose the module to direct sunlight or strong ultraviolet rays for long periods 6 Do not store the module at temperatures below specifications Cold can cause the liquid crystals to freeze lose their elasticity or otherwise suffer damage Er M A 4 CONFIDENTIAL Satellite 500 505 507 Maintenance Manual Appendix Handling the LCD Module Appendices 9 Do not disassemble the LCD module Disassembly can cause malfunctions 10 If you transport the module do not use packing material that contains epoxy resin amine or silicon glue alcohol or oxime These materials can release gas that can damage the panel s polarization Satellite M500 M505 M507 Maintenance Manual CONFIDENTIAL A 5 Appendix Board Layout Appendices Appendix Board Layout B 1 Main Board Front View CONS607 CONS601 Figure B 1 Main board layout front Satellite M500 M50D M507 Maintenance Manual CONFIDENTIAL B 1 Appendices Appendix Board Layout Table B 1 Main board connectors front Mme Name B 2 CONFIDENTIAL Satellite 500 505 507 Maintenance Manual Appendix B Board Layout Appendices B 2 Main Board Back View CBT CON1 CON650 CON4901 _ 9 x e f C e E n m l e ma m COND UT is C e E i lm CONGDD2 yen
59. No 126 key scan code Pause Common E1 10 45 Ei 9D C5 E1 14 77 E1 FO 14 FO 77 Ctrl EO 46 EO C6 7E EO FO 7E This key generates only make codes D 6 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual Appendix Key Layout Appendices Appendix E Key Layout E 1 United Kingdom UK Keyboard m z gt um a SSS 1 PGUP a gt ih ul z gt n go i z zi l gl a LR BB 4 SS 4 i Figure E 1 UK keyboard E 2 United States US Keyboard Figure E 2 US keyboard Satellite 500 505 507 Maintenance Manual CONFIDENTIAL E 1 Appendices Appendix E Key Layout E 3 Japanese JP Keyboard IP IPS Jn lt PRTSC PAUSE m M nume z 3 X 4 z 1 Ili E MR Hu H P A iz _ t a Figure E 3 JP keyboard E 2 CONFIDENTIAL Satelli
60. Pin Assignments I O O I O I O I O I O I O I O O O O CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual Appendix C Pin Assignments Appendices Table 1 SO DIMMO connector 200 pin 3 3 SignaiName Signal Name YO 197 s eno p Lm ee ___ __ __ e maos io we ws vo a E ws 1 MA io ase ws mo s mapa io 12 pam wo M ADO t E 719 wApas wo 15 Ma pais Le ee pu MINUTI 0 GND GND 719 o wA pos GND p 719 mane vo Lm je GND CAM Ls we wA i6 NUN Lm is sum 10 7717 sw oks vo we _ EN e ew 2 Satellite 500 500 507 Maintenance Manual CONFIDENTIAL Appendices Appendix Pin Assignments C 2 O1 CON2201 SO DIMM1 connector 200 pin Table C 2 SO DIMMI connector 200 pin 1 3 G M B DM7 M B 0061 M B DQ57 M B 0048 M B 00 7 G G M B DQ51 G G M B DQS7 wo 2 eso
61. Poe CON5602 CON4901 es Bue Tool DIMMO DIMM1 8 FAN h card Figure 1 2 System unit configuration Satellite 500 505 507 Maintenance Manual CONFIDENTIAL 1 9 1 Hardware Overview 1 2 System Unit Block Diagram Figure 1 3 is a block diagram of the system unit PENRYN 478 uF PGA FSB 1066 MHz DISPLAY PORT Cantiga DDR2 800 MHz DDR II SO DIMM CR 1466 FCBGA LVDS amp INV 77 0 100 LAN LAN IO MDC Hand eader HP OUT xpressCard Azalia Codec PE ICH9 M H Realtek AL C269 676 BGA LPC R5U230 MIC IH iniCard FLASH SB UPCOHVERT SATA T SATA HDD CIR SATA ODD Bluetooth Fingerprint eSATA USB ombo SB x1 Ports Figure 1 3 System unit block diagram 1 10 CONFIDENTIAL Satellite 500 505 507 Maintenance Manual 1 Hardware Overview The system unit is composed of the following major components Processor e Intel Core2 Duo Processor Intel Pentium Dual Core mobile processor or Mobile Intel Celeron Processor e Core speed Intel Core2 Duo mobile processors 3 06GHz T9900 2 8GHz P9700 2 8GHz T9600 2 66GHz P8800 2 53GHz P8700 2 26GHz P7550 2 2GHz T6600 2 1GHz T6500 2 0GHz P7350 Intel Pentium Dual Core mobile processor 2 1GHz T4300 2 0GHz T4200 1 9GHz T
62. SD Card Slot Troubleshooting Procedure2 Connector Check and Replacement Check The Bluetooth is installed on the main board by Bluetooth cable If the Bluetooth malfunctions there may be a bad connection between the Bluetooth and the main board Or the Bluetooth main board or the Bluetooth cable might be damaged Disassemble the computer following the steps described in Chapter 4 Replacement Procedures and perform the following checks Check 1 sure the Bluetooth is firmly connected to CON6501 by Bluetooth cable on the main board and the connector of the Bluetooth CONG203 Main Board Bluetooth If a connector is disconnected connect it firmly and repeat Procedure 1 If the Bluetooth 1 still not functioning properly perform Check 2 Check2 The Bluetooth may be defective or damaged Replace it with a new one following the steps in Chapter 4 Replacement Procedures If the Bluetooth is still not functioning properly perform Check 3 Check3 The Bluetooth cable may be defective or damaged Replace it with a new one following the steps in Chapter 4 Replacement Procedures If the Bluetooth 15 still not functioning properly perform Check 4 Check 4 The main board may be defective or damaged Replace it with a new one following the steps in Chapter 4 Replacement Procedures 2 50 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual 2 Troubleshooting Procedures 2 17 3G BTO Troubleshooting This section
63. The battery becomes fully charged 2 The AC adaptor or battery is removed 3 The battery or output voltage 15 abnormal L Detection of full charge A full charge is detected only when the battery is charging at charge A full charge is detected under any of the following conditions 1 The current in the battery charging circuit drops under the predetermined limit 2 The charging time exceeds the fixed limit 1 8 3 battery The RTC battery provides power to keep the current date time and other setup information in memory while the computer 15 turned off Table 1 8 lists the data preservation period of the RTC battery Satellite 500 505 507 Maintenance Manual CONFIDENTIAL 1 23 1 Hardware Overview Table 1 8 battery charging data preservation time mm Data preservation period full charge 90 days 1 24 CONFIDENTIAL Satellite 500 505 507 Maintenance Manual 1 Hardware Overview 1 9 AC Adaptor The AC adaptor 15 also used to charge the battery Table 1 9 lists the AC adaptor specifications Table 1 9 AC adaptor specifications for integrated graphic model Parameter Specification Power 65W Input voltage 100V 240V Input frequency 50 2 60 2 Input current 1 6A or less 100V 240V Output voltage 19V Output current OA to 3 42A At constant voltage mode Table 1 10 AC adaptor specifications for discrete graphic model Satellite 500 505 507 Maintenance Manu
64. Toshiba Personal Computer Satellite M500 M505 M507 Maintenance Manual TOSHIBA CORPORATION File Number CONFIDENTIAL Copyright 2007 by Toshiba Corporation rights reserved Under the copyright laws this manual cannot be reproduced in any form without the prior written permission of Toshiba No patent liability is assumed with respect to the use of the information contained herein Toshiba Personal Computer Satellite M500 M505 M507 Maintenance Manual First edition June 2009 Disclaimer The information presented in this manual has been reviewed and validated for accuracy The included set of instructions and descriptions are accurate for the Satellite M500 M505 M507 at the time of this manual s production However succeeding computers and manuals are subject to change without notice Therefore Toshiba assumes no liability for damages incurred directly or indirectly from errors omissions or discrepancies between any succeeding product and this manual Trademarks IBM is a registered trademark and IBM 15 a trademark of International Business Machines Corporation Intel Intel SpeedStep Intel Core and Centrino are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries regions Windows and Microsoft are registered trademarks of Microsoft Corporation Photo CD 15 a trademark of Eastman Kodak Sonic RecordNow is a registered trademark of Sonic Solutions
65. Write Type 11 60 bytes Build DATE 2998 99 83 egatron SHBIOS Utility Copyright by Pegatron Rev1 25 Please Input a String C Write Type 12 64 bytes 3 46 CONFIDENTIAL Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual 3 Tests and Diagnostics Build 2089 89 03 05 Utility Copyright by Pegatron Reyv1 26 System Configuration Options Type 12 HH Type HC Length 45 Handle HHHE 91 String SHI HBHB2C1IHZ Please Input a String C Satellite M500 M505 M507 MS500D M505 D M507D Maintenance Manual CONFIDENTIAL 3 47 3 Tests and Diagnostics 3 23 Auto Run Please enter J to select the auto run function Test program will auto run all test items one by one as following sequence Satellite H58B H5BHD Test Program for Toshiba VER 1 18 2086970674 Please Enter Your Choice gt 3 48 CONFIDENTIAL Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual 3 Tests and Diagnostics 3 0 Appendix Equipment Description Quantity EN Audio loopback jig A In Memory Stick c u Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 49 4 Replacement Procedures Chapter 4 Replacement Procedures SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 Replacement Procedures Chapter 4 RC UICE o ana EMEN 6 MI E 14 wa Express
66. able may be damaged Replace it with a new following the instructions in Chapter 4 Replacement Procedures If the problem still exists perform Check 5 Check 5 The main board may be damaged Replace it with a new one following instructions in Chapter 4 Replacement Procedures 2 30 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual 2 Troubleshooting Procedures 2 Display Troubleshooting This section describes how to determine if the computer s display is functioning properly Start with Procedure 1 and continue with the other procedures as instructed Procedure 1 External Monitor Check Procedure 2 Diagnostic Test Program Execution Check Procedure 3 Connector Check and Cable Check Procedure 4 Replacement Check Procedure 1 External Monitor Check Connect an external monitor and turn on the computer If there is no problem on it the internal LCD may be defective Go to Procedure 3 If there is any problem on the external monitor the main board may be defective Go to Procedure 2 Procedure2 Diagnostic Test Program Execution Check The Display Test program is stored on the computer s Diagnostics disk This program checks the display controller on the main board Connect the Diagnostics HDD turn on the computer and run the test Refer to Chapter 3 Tests and Diagnostics for details If an error is detected go to Procedure 3 Procedure 3 Connector Check and Cable Check Check 1 The LCD and Main board
67. ace it with a new one following the step in Chapter 4 Replacement Procedures 2 44 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual 2 Troubleshooting Procedures 2 14 PCI Express Card Slot Troubleshooting This section describes how to check PCI Express Card slot by inspecting a card with PCI Express interface Procedure 1 Check on Windows VISTA TM Procedure 2 Connector Check and Replacement Check Procedure 1 Check on Windows VISTA TM Insert a PCI Express Card into the slot Check if the installed Windows recognizes automatically the PCI Express Card If the card is not recognized go to Procedure 2 Procedure2 Connector Check and Replacement Check The PCI Express Card is connected to CON5401 on the Main board PCI Express cons4ole Main Board Check 1 The PCI ExpressCard and the Main board may be disconnected Make sure the PCI ExpressCard is firmly inserted to CON5401 on the Main board If not insert it firmly If the PCI ExpressCard is still not functioning properly perform Check 2 Check2 The PCI ExpressCard may be faulty Replace it with a new one following the step in Chapter 4 Replacement Procedures If the problem continues perform Check BE Check 3 The Main board may be faulty Replace it with a new one following the step in Chapter 4 Replacement Procedures Satellite 500 505 507 Maintenance Manual CONFIDENTIAL 2 45 2 Troubleshooting Procedures 2 16 SD Card Slot Troubleshoo
68. ails in the command line to help you check related information Satellite M900 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 9 3 Tests and Diagnostics 3 2 Check MAC Test Check MAC address with the label on the motherboard Check test LRHID BB248C5R23EFE This chapter shows how to use the Diagnostics to test the MAC address of the Ethernet controller 3 3 1 Diagnostic name pg8168 exe Diagnostic Version 2 00 or later version 3 3 2 Principle and how to use a The pg8168 diagnostic consists of the following functions MAC Address read and checking function Command line Pg8168 exe vmac Read the MAC address from the Ethernet controller ROM and the MAC will appear on the screen 3 10 CONFIDENTIAL Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual 3 Tests and Diagnostics 3 3 ACIN Test Please insert adopter then run this program This subtest checks if the power port works properly This chapter shows how to use the Diagnostics to test the ACIN functions 3 3 Plug in the power test program will display PASS AC in test 3 3 2 Unplug the power to test the program will show Fail FELIPE PEPE EEE AC INPUT DETECT TEST FAIL x xx TEST FRIL Problem code HBFYH3 xxx RE ORE CIE RE RE RE ORE CBE RE RE IRE RE RE CIE ORE RE RE ORE ORE RE RE CBE RE RE RE IRE IRE RE RE R
69. al CONFIDENTIAL 1 25 2 Troubleshooting Procedures Chapter 2 Troubleshooting Procedures Satellite 500 505 507 Maintenance Manual CONFIDENTIAL 2 1 2 Troubleshooting Procedures Chapter 2 Contents Troubleshooting Procedures e EIE EE 2 1 Zu ici ote 700000000 2702222 2 5 P C ya utu boss ua a ance eR 2 6 2 9 ow r supply DIU EE EE 2 10 Procedure T inthe PC DC he 2 10 Procedure 2 Tec sare 2 11 Procedure v Connection 2 15 Proce duret mentee Nae 2 16 Procedure o Replacement 2 17 Manm Board Troubleshooting 2 18 Proce durei Messa e Check c momento decocto coda eed Siro 2 19 Procedure 2 Diagnostic Test Program Execution Check 2 2 Procedure 3 Replacement C peck ae ete 2202 2 5 2 23 Proce daure Ie TMC SSS OC heck onte 2 23 Procedur 2 Tice Kee eot ettet tette 2 24 C De e tote eee oan DE E Mente eS a det 225 Procedure 4 Diagnostic Test Program Execution Check 2 26 Procedure 5 Connector Check and Replacement Check 2 26 2 6 Keyboard and Touch pad Trou
70. and DVD R RW RAM Drive in the Slim Select Bay is functioning properly Perform the steps below starting with Procedure 1 and continue with the other procedures as required Procedure 1 Diagnostic Test Program Execution Check Procedure 2 Connector Check and Replacement Check Procedure 1 Diagnostic Test Program Execution Check The DVD ROM and DVD R 4RW RAM Drive test program is stored on the Diagnostics Disk For the test prepare test Media Then connect the Diagnostics HDD turn on the computer and run the test Refer to Chapter 3 Tests and Diagnostics for more information about the diagnostics test procedures If any errors occur while executing the DVD ROM and DVD R 4RW RAM Drive test go to Procedure 2 Satellite M500 M505 M507 Maintenance Manual CONFIDENTIAL 2 33 2 Troubleshooting Procedures Procedure2 Connector Check and Replacement Check The optical drive DVD ROM and DVD R 4RW RAM Drive is connected to the main board The connectors may be disconnected from the main board or may be damaged Disassemble the computer following the steps described in Chapter 4 Replacement Procedures and perform the following checks Check 1 Make sure the drive to test is firmly connected to CON6002 on the main board CON6002 Board If the connection is loose reconnect firmly and repeat Procedure 1 If there is still an error go to Check 2 Check2 The drive may be defective or damaged Replace the drive with a
71. apa am mes 1 Error Bookmark not defined TET Color Dis play aasan au dada 1 Error Bookmark not defined Power Supply 1 Bookmark not defined E 1 Bookmark not defined AC sonia maa eu ati M Qu 1 Error Bookmark not defined Chapter 2 Troubleshooting Procedures Troubleshooting Procedures 2 Error Bookmark not defined 2 1 TROUBIESHOOUING u uu 2 Error Bookmark not defined 2 2 Troubleshooting Flowchart 2 Error Bookmark not defined 2 3 Power Supply Troubleshooting 2 Error Bookmark not defined 2 4 Board 2 Error Bookmark not defined 245 HDD SSD Troubleshooting 2 Error Bookmark not defined 2 06 Keyboard and Touch pad Troubleshooting 2 Error Bookmark not defined 27 Display Troubleshooting 2 Error Bookmark not defined 2 8 Optical Drive Troubleshooting 2 Error Bookmark not defined 2 9 Modem Troubleshooting 2 Error Bookmark not defined 2 10 LAN Troubleshootinsg 2 Error Bookmark not def
72. are connected by the LVDS cable Check the connections The connectors may be disconnected or damaged Disassemble the computer following the steps described in Chapter 4 Replacement Procedures 7 6201 Board LVDS Satellite M500 M505 M507 Maintenance Manual CONFIDENTIAL 2 31 2 Troubleshooting Procedures If the connection 15 loose reconnect firmly and restart the computer If there is still an error go to Procedure 4 Procedure4 Replacement Check LCD module and main board are connected to display circuits Any of these components may be damaged Refer to Chapter 4 Replacement Procedures for instructions on how to disassemble the computer and then perform the following checks Check 1 sure the LVDS cable is firmly connected to CON6201 the main board If any of the connections are loose reconnect firmly and repeat Procedure 1 If there is still an error go to Check 2 Check 2 The LCD may be damaged Replace it with a new one following the instructions in Chapter 4 Replacement Procedures If the problem still exists perform Check 3 Check3 The Main board may be damaged Replace it with a new one following the instructions in Chapter 4 Replacement Procedures 2 32 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual 2 Troubleshooting Procedures 2 8 Optical Drive Troubleshooting This section describes how to determine if the optical drive DVD ROM
73. areful to align the four holes at the right side and left side of the LCD module with the corresponding holes in the LCD cover before securing the module with four screws Do not force the module into place because stress can affect its performance Also panel s polarized surface 15 easily scarred so be carefully when handling it Satellite M500 M505 M507 Maintenance Manual CONFIDENTIAL A 1 Appendices Appendix Handling the LCD Module 3 Ifthe panel s surface gets dirty wipe it with cotton or a soft cloth If it is still dirty try breathing on the surface to create a light condensate and wipe it again If the surface 15 very dirty we recommend a CRT cleaning agent Apply the agent to a cloth and then wipe the panel s surface Do not apply cleanser directly to the panel CRT Cleaner 4 If water or other liquid 1s left on the panel s surface for a long period it can change the screen s tint or stain it Be sure to quickly wipe off any liquid A 2 CONFIDENTIAL Satellite 500 505 507 Maintenance Manual Appendix Handling the LCD Module Appendices 5 Glass 1s used in the panel so be careful not to drop it or let it strike a hard object which could cause breakage or cracks 6 CMOS LSI circuits are used in the module so guard against damage from electrostatic discharge Be sure to wear a wrist or ankle ground when handling the module Satellite M500 M505 M507 Maintenance Manual CONFIDE
74. ble on the main board and the connector of the MDC Main Board Modem LAN Jack we 501 01 RJ45 If a connector is disconnected connect it firmly and repeat Procedure 1 If the modem is still not functioning properly perform Check 2 Check2 The MDC may be defective or damaged Replace it with a new one following the steps in Chapter 4 Replacement Procedures If the modem is still not functioning properly perform Check 3 Check3 The modem jack or MDC cable may be defective or damaged Replace it with a new one following the steps in Chapter 4 Replacement Procedures If the modem is still not functioning properly perform Check 4 Check 4 The main board may be defective or damaged Replace it with a new one following the steps in Chapter 4 Replacement Procedures 2 36 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual 2 10 LAN Troubleshooting 2 Troubleshooting Procedures 2 10 LAN Troubleshooting This section describes how to determine if the computer s LAN 15 functioning properly Perform the steps below starting with Procedure 1 and continue with the other procedures as required Procedure 1 Diagnostic Test Program Execution Check Procedure 1 Diagnostic Test Program Execution Check Execute the LAN test program available as part of the LAN Modem test program Refer to Chapter 3 Tests and Diagnostics for more information on how to perform the test program Satelli
75. bleshooting 2 28 Procedure 1 Diagnostic Test Program Execution Check 2 28 Procedure 2 Connector Check and Replacement Check 2 29 2 Dis plas Troupes OO on pedo EE 2 31 Procedure t External Monitor neck oc oet 2 31 Procedure 2 Diagnostic Test Program Execution Check 2 31 Procedure 3 Connector Check and Cable 2 31 Procedure 4 Replacement C 2 32 2 8 Optical Dive Trouble Noone 0 2 33 Procedure 1 Diagnostic Test Program Execution Check 2 33 Procedure 2 Connector Check and Replacement Check 2 34 2 2 CONFIDENTIAL Satellite 500 505 507 Maintenance Manual 2 Troubleshooting Procedures Mode nra roubles t Patpa 2 35 Procedure Diagnostic Test Program Execution Check 2 35 Procedure 2 Connector Check and Replacement Check 2 36 PLUMIS 2 37 Procedure 1 Diagnostic Test Program Execution Check 2 37 Zu Wireless P AN Troub 2 38 Procedure 1 Transmitting Receiving 2 38 Procedure 2 Antenna Connection eie rhe 2 30 Proce
76. card reader functions Please insert Memory Stick Card into Lard HReader T ress any key to continue Please insert Memory Stick Card into Card Reader TE ress any key to continue Ricoh RSC592 GXX Memory Stick PRO Test Program Ver 1 HH ZHH3 HB8 HBb xxx icoh HediaLard Device Found UID 118H DID 8592 RID 11 Bus 65 Ieut H1 84 UMB IDBHH DATA INCREMENT Checking Media Controller Memory Stick Media detected Power On Memory Stick Initializing Memory Stick I2ZF Media Type Memory Stick Pro Found Reserving Data from Page Buffer Data to Page Buffer Heading lata from Page Buffer Hriting Back Data to Page Buffer Verifying Hrite Back Data ass All Test Completed Normally Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 31 3 Tests and Diagnostics 3 19 1 Diagnostic name RMS2XX EXE Diagnostic Version 1 02 3 19 2 Principle and how to use Diagnostic provided by vendor which is an MS card test program that checks the MS card s read write and protect function a The diagnostic of RMS2XX detects MS card and read write data 3 19 3 Principle and how to use Copy data into the card and compare with the master file to see 1f the data matches 232 CONFIDENTIAL Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual 3 Tests and Diagnostics 3 17 SD CARD Test This chapter shows how to use the Diagnostics to test the car
77. cedure 2 Connector Check and Replacement Check Dep Dal Se SC ii BTO Troubles Eoo 2 53 Procedure 1 Diagnostic Test Program Execution Check 2 53 Procedure 2 Connector Check and Replacement Check 2 54 camera troubleshooung and thermal module troubleshooting 2 add BTO behind 2 15 fingerprint board troubleshooting Bluetooth troubleshooting and 3G troubleshooting Satellite 500 505 507 Maintenance Manual CONFIDENTIAL 2 3 2 Troubleshooting Procedures Figures Figure 2 1 Troubleshooting flowchart 1 2 2 7 Tables Table 2 1 Dattery ns asisqa mspas g 2 10 Table 227 DC IN u 2 10 2 11 Table 2 4 HDD SSD error code and 8 1 1 1 0 2 26 2 4 CONFIDENTIAL Satellite 500 505 507 Maintenance Manual 2 1 2 Troubleshooting Procedures Troubleshooting Chapter 2 describes how to determine if a Field Replaceable Unit FRU in the computer is causing the computer to malfunction The FRUS covered are Power Supply 6 Optical Drive 1 2 Main Board 7 Modem 12 3 HDD SSD 8 LAN 13 4 Keyboard Touch pad 9 Wireless LAN 14 Display 10 Sound c
78. ctions perform the following Check 1 Check 1 Replace the AC adaptor with a new one If the AC adaptor is still not functioning properly perform Check 2 Check 2 Replace the main board with new one following the steps described in Chapter 4 Replacement Procedures Satellite M500 M505 M507 Maintenance Manual CONFIDENTIAL 2 17 2 Troubleshooting Procedures 2 4 Main Board Troubleshooting This section describes how to determine if the main board and CPU are defective or not functioning properly Start with Procedure 1 and continue with the other procedures as instructed The procedures described in this section are Procedure 1 Message Check Procedure 2 Diagnostic Test Program Execution Check Procedure 3 Replacement Check 2 18 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual 2 Troubleshooting Procedures Procedure 1 Message Check When the power is turned on the system performs the Power On Self Test POST installed in the BIOS ROM The POST tests each IC on the main board and initializes it If an error message is shown on the display perform Check 1 If Toshiba MS DOS or Windows VISTA TM is properly loaded go to Procedure 2 Check 1 If one of the following error messages appears on the screen press F1 as the message instructs These errors occur when the system configuration preserved in the RTC memory CMOS type memory is not the same as the actual configuration or when the data is lost
79. d follow the steps below and refer to Figures 4 20 Remove the following two screws and remove the board M2x3L FLAT HEAD screw x2 Figure 4 20 Removing the Power Button board 4 34 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual 4 Replacement Procedures Installing the Power Button Board To install the power button board follow the steps below and refer to Figures 4 20 1 Install the Power Button board on the top cover 2 Secure the following screws on the Top cover e M2x3L FLAT HEAD screw x2 SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 35 4 Replacement Procedures 4 11 Fingerprint module Removing the fingerprint module To remove the fingerprint module follow the steps below and refer to Figures 4 21 to 4 23 l Disconnect the cable 2 Remove the following screws then remove the bracket M2x3 5L FLAT HEAD screw x4 M2x3L FLAT HEAD screw x2 Figure 4 21 Removing the bracket 3 Remove the following screws and then take the fingerprint and led board away M2x3 5L FLAT HEAD screw x4 4 36 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual 4 Replacement Procedures Figure 4 22 Removing the LED and Fingerprint Board 4 Separating fingerprint board assembly Figure4 23 Separating fingerprint board assembly SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 37 4 Replacement Procedures Installing the LED board To install the LED board follow the steps below and refer to
80. d reader functions Please insert SU Card into Card Reader ress any key to continue Please insert 50 into Lard Header Ts ress any key to continue Hicoh RSCGxx MediaCard IZE Test Program Ver 1 56 icoh 50 Card Device Found 1188 DID 8622 21 Bus 45 Dev 61 Func 42 UMB DB8BB Inserted Power On Medialard 90 Hritable ass Local Check Satellite M900 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 33 3 Tests and Diagnostics 3 20 1 Diagnostic name RSD EXE Diagnostic Version 1 02 3 20 2 Principle and how to use Diagnostic provided by vendor which is an SD card test program that checks the SD card s read write and protect function a The diagnostic of RSD detects SD card and read write data 3 20 3 Principle and how to use Copy data into the card and compare with the master file to see 1f the data matches 3 34 CONFIDENTIAL Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual 3 Tests and Diagnostics 3 18 HDD Test There are three items you can choose Please Enter Your Choice HDD test Satellite M900 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 35 3 Tests and Diagnostics 3 19 BATTERY Test The battery test will provide the relate information of battery This program can also test the battery charge discharge function You can also find t
81. describes how to determine if the computer s 3G 15 functioning properly Perform the steps below starting with Procedure 1 and continuing with the other procedures as required Procedure 1 Diagnostic Test Program Execution Check Procedure 2 Connector Check and Replacement Check Procedure 1 Diagnostic Test Program Execution Check Insert the 3G test program in the USB key turn on the computer and run the test Refer to Chapter 3 Tests and Diagnostics for more information about the diagnostics test procedures If any errors occur while executing the 3G test go to Procedure 2 Satellite 500 505 507 Maintenance Manual CONFIDENTIAL 2 51 2 Troubleshooting Procedures 2 16 SD Card Slot Troubleshooting Procedure2 Connector Check and Replacement Check The 3G is installed as an 3G card If the 3G malfunctions there may be a bad connection between the 3G and the main board Or the 3G or main board might be damaged Disassemble the computer following the steps described in Chapter 4 Replacement Procedures and perform the following checks Check 1 Make sure the 3G is firmly connected to CON5601 on the main board and the connector of the 3G CONS 01 Main Board If a connector 15 disconnected connect it firmly and repeat Procedure 1 If the 3G is still not functioning properly perform Check 2 Check 2 The 3G may be defective or damaged Replace it with a new one following the steps in Chapter 4 Replacement Procedures
82. dures Replacement Dec arama maaa bn aiid 2 40 2pm MOO UNG eat aca betta Nant cesis 2 41 Procedure 1 Diagnostic Test Program Execution Check 2 41 Procedure 22 Connector C Dec Keen 2 42 Procedure Replacement Check 2 43 25e Card Reader Slot i rouble etatis tetto 2 44 Procedure Check on Windows beoe 2 44 Procedure 2 Connector Check and Replacement Check 2 44 214 xpress Card Slot Troubles iow tas ein eet i 2 45 Procedure 1 Check on Windows VISTA TM eene 2 45 Procedure 2 Connector Check and Replacement Check 2 45 2 15 Fingerprint Board B TO Troubleshooting uuu u ne 2 47 Procedure Diagnostic Test Program Execution Check 2 47 Procedure 2 Connector Check and Replacement Check 2 48 2 HOON S corie 777770022 4 4 2 2 2 22 2 27 2 49 Procedure Diagnostic Test Program Execution Check 2 40 Procedure 2 Connector Check and Replacement Check 2 50 DAG SGU FO 2 51 Procedure Diagnostic Test Program Execution Check 2 51 Pro
83. e 5 The Fn key does not generate a code by itself D 4 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual Appendix D Keyboard Scan Character Codes Appendices Table D 2 Scan codes with left Shift key Cap Key Code set 1 Code set 2 No top Make Break Make 5 Note The table above shows scan codes with the left Shift key In combination with the right Shift key scan codes are changed as listed below With left Shift With right Shift Set 1 B6 2A 36 Set 2 EO FO 12 EO FO 59 EO 12 EO 59 Satellite M500 M505 M507 Maintenance Manual CONFIDENTIAL D 5 Appendices Appendix D Keyboard Scan Character Codes Table D 3 Scan codes in Numlock mode Cap Key Code set 1 Code set 2 No top ___ No top NUMERIC ARROW Scrl D 6 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual Appendix D Keyboard Scan Character Codes Appendices Table D 5 Scan codes in overlay mode Cap Keytop Code set 1 Code set 2 08 47 C7 7 wo gt wo 6 En a gt tm X Table D 6 No 124 key scan code Key Code set 1 Code set 2 Sc 2A 37 B7 12 EO 7C EO FO 7C Ctrl FO Shift FO Alt 84 Satellite M500 M505 M507 Maintenance Manual CONFIDENTIAL D 7 Appendices Appendix D Keyboard Scan Character Codes Table D 7
84. e 16 58 48 Alarm Interrupt Test Start amp Update Interrupt Test 992 Return Code Build DATE 2464 65 64 FuncTest exe Copyright by ASUS Revi 84 setting Clock OKf Testing DMA Controller P8zZ3 7hn 5 1 8237 5 2 Page Registor Testing Interrupt Controller OKT Testing Protect Mode Testing Coprocessor Testing Clock OKf Testing Calendar Return Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 27 3 Tests and Diagnostics 3 13LEDALL Test Test sequnce 1 PWRBTN_LED white 2 DC IN LED white 3 PWR ULED UP orange 4 PWR_WLED pink 5 BAT ULED UP orange 6 BAT WLED pink 7 LOGO LED white 8 Light GI Led white 9 KB BL CTRL white Check LED test 3 26 CONFIDENTIAL Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual 3 Tests and Diagnostics 3 14 STORE Test CD DVD ROM TEST This Program will test if the CD DVD ROM works properly please insert test CD before test HELLS lo ll D pl bn CO DUD ROM TEST FAIL xxx HB LCDADUD R UM Fail Problem code MBZDBB K AKT K IK KOK K T S IK K AK T K K T K K aK ukap Press any key ta continue This chapter shows how to use the Diagnostics to test the ODD functions 3 17 1 Diagnostic name PSATA EXE 3 17 2 Principle and how to use a The PSATA diagnostic cons
85. e fingerprint board Fingerprint Board Touchpad Board 71 If a connector is disconnected connect it firmly and repeat Procedure 1 If the fingerprint board 15 still not functioning properly perform Check 2 Check2 The fingerprint board may be defective or damaged Replace it with a new one following the steps in Chapter 4 Replacement Procedures If the fingerprint board is still not functioning properly perform Check 3 Check3 The touchpad board may be defective or damaged Replace it with a new one following the steps in Chapter 4 Replacement Procedures 2 48 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual 2 Troubleshooting Procedures 2 16 Bluetooth BTO Troubleshooting This section describes how to determine if the computer s Bluetooth is functioning properly Perform the steps below starting with Procedure 1 and continuing with the other procedures as required Procedure 1 Diagnostic Test Program Execution Check Procedure 2 Connector Check and Replacement Check Procedure 1 Diagnostic Test Program Execution Check Insert the Bluetooth test program in the USB key turn on the computer and run the test Refer to Chapter 3 Tests and Diagnostics for more information about the diagnostics test procedures If any errors occur while executing the Bluetooth test to Procedure 2 Satellite M500 M505 M507 Maintenance Manual CONFIDENTIAL 2 49 2 Troubleshooting Procedures 2 16
86. e speaker M2x2L Stand off screw x5 2 Remove the speaker from the bottom case Figure 4 34 Removing screws securing speaker 4 48 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual 4 Replacement Procedures Installing the speaker To install the speaker follow the steps below and refer to Figures 4 34 1 Install the speaker 2 Securing the following screw M2x2L Stand off screw x5 SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 49 4 Replacement Procedures 4 17 Remove LCD Module To remove the LCD module follow the steps below and refer to Figures 4 35 to 4 36 1 Remove 6 pcs of tapes Figure 4 35 Removing tapes 2 Remove the following three screws securing the hinge M2 5x5L FLAT HEAD screw x4 3 Remove the LCD moduls Figure 4 36 Removing LCD 4 50 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual 4 Replacement Procedures Installing LCD Module To install the LCD module follow the steps below and refer to Figures 4 35 to 4 36 1 Install the LCD Module and securing the hinge with following screws M2 5x5L FLAT HEAD screw x4 2 Arrange the cable 3 Paste the tapes on the bottom case SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 51 4 Replacement Procedures 4 18 CPU Heat sink CPU Removing the CPU Heat sink To remove the heat sink follow the steps below and refer to Figures 4 37 to 4 38 CAUTION 1 The CPU can become very hot during operation sure to
87. e the Main PCB you LED board Heat sink Speaker need to remove tooth units in the hatched boxes Touch pad LCD above the box in which the Main on off rd 4 6 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual 4 Replacement Procedures Safety Precautions Before you begin disassembly read the following safety precautions and observe them carefully as you work DANGER WARNING CAUTION 1 3 4 2 0 Always use the genuine battery that is authorized by Toshiba or compatible with the unit Since other battery packs have different specifications they may be incompatible with the unit and may burst or explode Never heat or disassemble the battery pack as that could cause leakage of alkaline solution Never throw the battery pack into a fire as that could cause the battery pack to explode The power supply FL inverter and other components carry high voltages If you need to turn on the power of a partially disassembled computer to check its operation be very careful not to connectors components in order to avoid the risk of electric shock Also do not disassemble individual components in first level maintenance Turn off the power and disconnect the AC adaptor from the power source to avoid exposure to electric shock Batteries in the computer retain an electrical charge so there is danger of electrical shock even when the computer is disconnected from a
88. ec USBMakingFolder Windows Batch File K uu cae r File iar File Folder nh dn bytes Please format USB memory in FAT mode before creating USB Bootable memory And when you create USB Bootable memory please use only one USB memory Run FreeDOSMake exe You can create USB Bootable memory py X4 ge 2M Unzip and copy whole test program to USB memory overwrite all files 3 6 CONFIDENTIAL Satellite 500 505 507 500 505 507 Maintenance Manual 3 Tests and Diagnostics FreeDOS Selected USB C Physical IDE S 34081555 1 IDE 38001125 v Physics LIGB USB Flash Disk L Phsical3 Please check the check box And then click START 7 Turn on the Toshiba PC which need test and choose boot from USB device 8 System will automatically run the test program and display the test menu 9 When the test menu displays please enter the item number to choose and execute the test Item NOTE Please make sure to set test PC SATA Controller Mode to Compatibility in BIOS Satellite M900 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 7 3 Tests and Diagnostics 3 1 Model BIOS and CPU Test DMI Utility Rev 1 26 Built Date 46 H6 2HH3 5 Structure Table Address 2088 ntry Point FBHH IHI Revision 4 4 Structure Numbers 46 Hanufacturer TOSHIBA Prod
89. ethod of PC are shown below Display of a Test Program Set method of PC Judgment If all data is less than ranges it will be OK Satellite M900 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 39 3 Tests and Diagnostics The display of a test program and the set method of PC are shown below Display of a Test Program FROHT PRESS ENTER Set method of PC Judgment If all data is less than ranges it will be OK 3 40 CONFIDENTIAL Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual 3 Tests and Diagnostics The display of a test program and the set method of PC are shown below Display of a Test Program PRESS ENTER Set method of PC Judgment If all data is less than ranges it will be OK Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 41 3 Tests and Diagnostics Judgment If all data is less than ranges it will be OK Inspection Judgment If all data is less than ranges it will be OK Setting When an inspection result is O K calibration at HPC Calibration data The display of a test program and the set method of PC are shown below Display of a Test Program Set method of PC Left Upper 3 42 CONFIDENTIAL Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual 3 Tests and Diagnostics If the position 15 correct it will show OK PRESS ENTER xxxxx Get The Data form HPC now He are going to
90. following screws M2X3 FLAT HEAD screw x4 M2X4 FLAT HEAD screw x6 X2 5 FLATHEAD screw xl ae D MI 6X2 5L 22 Figure 4 27 Removing screws secure the main PCB 5 Remove the ODD module Figure 4 28 Removing ODD 6 Remove the following screws and take the ODD bracket away SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 4 4 Replacement Procedures M2x2 5L FLAT HEAD screw x2 Figure 4 29 Removing ODD bracket 7 the main PCB on the right side then remove it from the bottom case a i 57 Figure 4 30 Removing PCB 4 42 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual 4 Replacement Procedures Installing the main PCB To install the main PCB follow the steps below and refer to Figures 4 25 to 4 30 Securing the bracket to the ODD M2x2 5L FLAT HEAD screw 2 Place the Main PCB to the bottom case 3 Install the ODD to the Main PCB x2 4 Secure the main PCB to the bottom case using the following screws M2X3 FLAT HEAD screw M2X3 HEAD screw M1 6 X2 5 FLAT HEAD screw 5 Connector the cable to the main PCB 6 Securing the LVDS cable M2X2 5 FLAT HEAD screw 7 Paste 7 pieces of tape x4 x6 x1 x1 SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 43 4 Replacement Procedures 4 14 LAN Board Remove the LAN board To remove the LAN Board follow the steps below and refer to Figures 4 31 1 Remove followi
91. he LCD cable to the LCD unit 4 Secure one piece of glass tape on LCD cable connector 5 Seat two LCD supports on the LCD and secure them with the following screws M2x2 5L FLAT HEAD screw x6 CAUTION When installing the LCD support do not mistake the left for the right and vice versa L for the left for the right and for the up of the bracket are marked on the bracket 6 Seat the LCD unit on the display cover CAUTION Please be careful to not leave dust and fingerprint LCD cover glass when LCD unit is disassembled and assembled Please refer to video file how to avoid dust and fingerprint on LCD cover glass when LCD unit is disassembled and assembled 7 Secure the following screws to attach the LCD unit M2 5x5L FLAT HEAD screw x6 8 Secure the LCD panel with the following screws M2 5x5L FLAT HEAD screw x2 9 Replace the two pieces of tape to the hole of screw SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 63 Appendix Handling the LCD Module Appendices Appendix A Handling the LCD Module Precautions for handling the LCD module The LCD module can be easily damaged during assembly or disassembly Observe the following precautions when handling the LCD module 1 When installing the LCD module in the LCD cover be sure to seat it so that it 1s properly aligned and maximum visibility of the display is maintained OK f Ete 2 For the LCD module be c
92. he battery cycle count information on this battery NOTE Please connect the AC adapter to system in battery charge test Please disconnect the AC adapter from system in battery discharge test 3 36 CONFIDENTIAL Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual 3 Tests and Diagnostics 3 20 Touch LED Test Hands touch the white box of three seconds then next step E _ Zz M Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 37 3 Tests and Diagnostics 3 21 HDD 30 Protection Place computer in five position as screen shows For Field inspection T amp D this program judges by sampling five kinds of data shown below 1 Access An access platform is leveling platform 2 The Fixture which fixes PC by 60 degree inclination is used Fixture Vibration shock doesn t take a PCB at the time of T amp D inspection The display of a test program and the set method of PC are shown below Display of a Test Program The portion which PC and Test Fixture contact is green 3D Sensor Program for 2888 nodels Uer ip Check Program for Field Service PRESS ENTER Set method of PC Z Upper X 3 36 CONFIDENTIAL Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual 3 Tests and Diagnostics Judgment If all data is less than ranges it will be OK 4 Test2 The display of a test program and the set m
93. he computer Debris on the connectors may cause wireless LAN card access problems 1 Loosen the screw with an e ring and remove the Wireless LAN card cover Figure 4 9 Remove Wireless LAN card cover 2 Remove one piece of tape and the following screw then the wireless antennas M2x3L FLAT HEAD screw x2 SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 23 4 Replacement Procedures 3 Disconnect the wireless LAN card from the connector on the main board careful not to damage the connector Figure 4 10 Removing screws and disconnecting wireless LAN antennas 4 24 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual 4 Replacement Procedures Installing the Wireless LAN card To install the wireless LAN card make sure that the computer 15 in boot mode and powered off follow the steps below and refer to Figures 4 9 to 4 10 CAUTION sure to switch the computer off before installing the wireless LAN card Otherwise the computer or the wireless LAN card may be damaged 1 Insert the wireless LAN card into connector at an angle on the main board 2 Gently push the wireless LAN card down and secure the wireless LAN card with the following screw M2x3L FLAT HEAD screw x2 3 Connect the wireless LAN antenna cables white antenna cable should be connected with the main connector black antenna cable should be connected with the Aux connector to the connectors on the wireless LA
94. he speaker cable is firmly connected to CON4101 on the Main board If the stereo speakers are still not functioning properly go to procedure 3 Check2 Ifthe headphone does not work properly the headphone cable may be disconnected Make sure the headphone cable is firmly connected to CON4201 on the Main board If the sound function still does not work properly go to procedure 3 Check 3 Ifthe microphones do not work properly the external microphone cable may be disconnected When using the external microphone make sure the external microphone cable is firmly connected to CONA202 on the Main board If the microphones are still not functioning properly go to procedure 3 2 42 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual 2 Troubleshooting Procedures Procedure3 Replacement Check gt gt gt gt Check 1 If the stereo speakers do not sound properly the right or left speaker may defective or damaged Replace it with a new one If the stereo speakers still do not work properly go to Check 4 Check2 Ifthe headphone does not sound properly the headphone jack may be defective or damaged Replace it with a new one If the sound function still does not work properly go to Check 4 Check3 Ifthe microphones do not work properly the microphone cable may be defective or damaged Replace it with a new one If the microphone still does not work properly go to Check 4 Check 4 The Main board may be defective or damaged Re
95. housing b Damaged connector pins If their connectors are in good condition but there is still a problem go to Check 2 Check 2 The main board may be damaged Replace the main board with a new one following the steps described in Chapter 4 Replacement Procedures 2 22 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual 2 Troubleshooting Procedures 2 5 HDD SSD Troubleshooting This section describes how to determine if the HDD SSD 15 functioning properly Perform the steps below starting with Procedure 1 and continuing with the other procedures as required Procedure 1 Message Check Procedure 2 Partition Check Procedure 3 Format Check Procedure 4 Diagnostic Test Program Execution Check Procedure 5 Connector Check and Replacement Check CAUTION The contents of the hard disk will be erased when you execute the HDD troubleshooting procedures Transfer the contents of the hard disk to other storage media Procedure 1 Message Check When the computer s HDD SSD does not function properly some of the following error messages may appear on the display Start with Check 1 below and perform the other checks as instructed Check 1 If either of the following messages appears go to Procedure 2 If the following messages do not appear perform Check 2 Insert system disk in drive Press any key when ready Or Non System disk or disk error Replace and press any key Check 2 Make sure the Hard Disk opti
96. identify and highlight terms and operating procedures Acronyms On the first appearance and whenever necessary for clarification acronyms are enclosed in parentheses following their definition For example Read Only Memory ROM Keys Keys are used in the text to describe many operations The key top symbol as it appears on the keyboard is printed in boldface type Key operation Some operations require you to simultaneously use two or more keys We identify such operations by the key top symbols separated by a plus sign For example Ctrl Pause Break means you must hold down Ctrl and at the same time press Pause Break If three keys are used hold down the first two and at the same time press the third User input Text that you are instructed to type in 1s shown in the boldface type below DISKCOPY B The display Text generated by the computer that appears on its display 15 presented in the type face below Format complete oystem transferred Satellite M500 M505 M507 Maintenance Manual CONFIDENTIAL Table of Contents Chapter 1 Hardware Overview 1 1 1 2 1 3 1 4 1 5 1 6 1 7 1 8 1 9 1 8 2 1419 1 Error Bookmark not defined System Unit Block Diaeram 1 Bookmark not defined HID DISS 1 Error Bookmark not defined DVD Super Multi Diy u us aqa aaa bas 1 Error Bookmark not defined oas sans
97. ined 2 11 Wireless LAN Troubleshooting 2 Error Bookmark not defined 2 12 Sound Troubleshooting 2 Error Bookmark not defined 2 13 Card Reader Slot Troubleshooting 2 Error Bookmark not defined 2 14 PCI Express Card Slot Troubleshooting 2 Error Bookmark not defined 2 15 Fingerprint Board BTO Troubleshooting 2 Error Bookmark not defined Vi CONFIDENTIAL Satellite 500 505 507 Maintenance Manual 2 16 Bluetooth BTO Troubleshooting 2 Error Bookmark not defined 2 17 3G BTO Troubleshootinsg 2 Error Bookmark not defined 2 18 Camera BTO Troubleshooting 2 Error Bookmark not defined Chapter 3 Tests and Diagnostics Tests 3 Error Bookmark not defined 3 1 Model BIOS and CPU Test 3 Error Bookmark not defined Solel PUP 3 Error Bookmark not defined 2 2 MEMO TES 3 Error Bookmark not defined 3 2 Check MAC 3 Error Bookmark not defined 3 3 PES 3 Error Bookmark not defined 34 Temperature 3 Error Bookmark not defined 2 5 USB CES er 3 Error Bookmark not defined USBOGC
98. ists of the following functions CD DVD type CD DVD F W Command line psata d3 TSSTcorpCDW DVD TS L462D Check the Secondary master IDE device and check if the device name is the same as TSSTcorpCDW DVD_TS L462D psata d 3 rep _ cf TOOL Check the Secondary master IDE device and check if the device 1s F W then check if the F W version is same as b Type PSATA exe in the Free Dos prompt and you can see more details in the command line to help you check related information Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 29 3 Tests and Diagnostics 3 15 LID Switch Test Run the test using the instructions in the image below This chapter shows how to use the Diagnostics to test the LID functions 3 18 1 Diagnostic name PMC EXE Diagnostic Version 2 05 3 18 2 Principle and how to use a The diagnostic of PMC detects whether the lid SW works or not After active LID function close the upper cover the program will read the EC Embedded Controller controller then use the read data to check if the LID switch function 1s correct b Type PMC exe in the Free Dos prompt and you can see more details in the command line to help you check related information 3 30 CONFIDENTIAL Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual 3 Tests and Diagnostics 3 16 MS CARD Test This chapter shows how to use the Diagnostics to test the
99. ite 500 500 507 Maintenance Manual CONFIDENTIAL C 7 Appendices Appendix Pin Assignments C 5 CON6003 SATA interface SSD connector 24 pin Table C 5 SSD connector 24 pin Signal Name Signal Name 3 6 3 6 gt W gt oioiz i 24212212 oio 2 ATA TXNO Z U 02 021 2 gt Z Z N N a a TA RXNO ATA RXPO Z 2 EA ER T Ex lt Fx 2 2 8 CONFIDENTIAL Satellite 500 505 507 Maintenance Manual Appendix C Pin Assignments C 6 CON5001 Media card connector 45 pin Table C 6 Media card connector 45 pin 10 MS CLK Satellite 500 500 507 Maintenance Manual CONFIDENTIAL Appendices Appendices C 7 Appendix C Assignments 4201 H P interface connector 8 pin Table C 7 H P interface connector 8 Signal Name JACK1 HP JACK L JACK2 SPDIF OUT 5701 WLAN Mini Card interface connector 52 pin Table 8 Mini Card interface connector 52 pin Signal Name VO PinNo Signal Name NC T CHDATA I O MINI3CLK_REQ O _ JO O GND _ ENG _ GND PCIERXN5S O 24 35 O GND _ GND
100. lacement Procedures and test the display again 2 40 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual 2 Troubleshooting Procedures 2 12 Sound Troubleshooting This section describes how to determine if the computer s sound functions are functioning properly Perform the steps below starting with Procedure 1 and continuing with the other procedures as required Procedure 1 Diagnostic Test Program Execution Check Procedure 2 Connector Check Procedure 3 Replacement Check Procedure 1 Diagnostic Test Program Execution Check Insert the Sound test program in the USB key turn on the computer and run the test Refer to Chapter 3 Tests and Diagnostics for details If an error is detected go to Procedure 2 Satellite M500 M505 M507 Maintenance Manual CONFIDENTIAL 2 41 2 Troubleshooting Procedures Procedure 2 Connector Check The sound function wiring diagram is shown below Speaker CONA4101 Microphone gt f Main Board 42 01 Headphone Any of the connections may be disconnected Disassemble the computer following the steps described in Chapter 4 Replacement Procedures and perform the following checks If the stereo speakers do not work correctly perform Check 1 If the headphone does not work correctly perform Check 2 If the microphones do not work correctly perform Check 3 Check If the stereo speakers do not work properly the speaker cable may be disconnected Make sure t
101. le C 33 Bluetooth connector 8 Signal Name Signal Name BT CHCLK Pino a eroan 10 EC C 20 USBP11 puspPit O CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual Appendix C Pin Assignments Appendices Touch PAD Board C 34 CON 12 pin Table C 34 Touch PAD board to Touch PAD connector Touch PAD Board to Touch PAD connector 12 C 35 M1 TP 41 6 pin Table C 35 Touch PAD Board to Fingerprint connector Touch PAD Board to Fingerprint connector 6 pin Name wo Signal Name Faase 2 uen s esr _ Satellite 500 500 507 Maintenance Manual CONFIDENTIAL C 21 Appendices Appendix Pin Assignments LAN Board C 36 MLCONS301 LAN RJ11 BTO interface connector 14 pin Table 36 LAN RJI1 interface connector 14 pin Signal Name L TXP M L RXP M Signal Name L TRLP2 M L TRLM3 M LED 10006 M l LED 1008 M l J M 3VSUS L M 3VSUS L M RING J M C 37 MLCON103 USB 2 connector 8 pin Fino uo 9 Table C 37 USB 2 connector 8 Lo 2 ow 1 s 4 s esvuseom 6 ew 10 _ 7 C 38 MLCONS302 Modem connector BTO 2 pin Table C 38 Modem con
102. low and refer to Figures 4 7 to 4 8 CAUTION When installing only one memory module be sure to insert it into slot Otherwise the computer or the memory may not work properly Do not touch the connectors on the memory module or on the computer Dust and stains on the connectors may cause memory access problems 1 Insert the second memory into the connector slantwise and press it to connect firmly CAUTION The power must be turned off when you insert a memory module Inserting a memory module with the power on might damage the module or the computer itself Never press hard or bend the memory module 2 When the power is turned on the computer automatically checks the memory size Confirm that the new memory is detected correctly 3 Insert the first memory into the connector slantwise and press it to connect firmly If the memory is not detected check that it is connected correctly 4 22 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual 4 Replacement Procedures 4 6 Wireless LAN card Removing the Wireless LAN card To remove the wireless LAN card make sure the computer 15 in boot mode and powered off follow the steps below and refer to Figures 4 9 to 4 10 NOTE The wireless LAN card is an option CAUTION Do not try to remove the wireless LAN card with the computer turned on The computer or the wireless LAN card can be damaged Do not touch the connectors on the wireless LAN card module on t
103. m clocks LJ Modem Controller Satellite 500 505 507 Maintenance Manual CONFIDENTIAL 1 13 1 Hardware Overview One MDC is used e This controller has the following functions RJ11 port Digital line protection support V 92 V 90 56K Modem FAX LJ LAN Controller e Realtek RTL8103EL RTL8111DL is used depending on model e This controller has the following functions PCIE I F Supports 10 100 Mbps or 10 100 1000 Mbps Ethernet RJ45 port WOL support Magic Packet support Wireless LAN e One PCI E MiniCard is used Support 802 11 a b g n or 802 11 a b g or 802 11 b g n LJ Sensor e Thermal Sensor One MAXIM MAX6657 or compatible chip is used 1 14 CONFIDENTIAL Satellite 500 505 507 Maintenance Manual 1 Hardware Overview 1 3 HDD SSD Comment z15 _ Please add SSD information 1 3 1 2 5 inch Hard Disk Drive The removable HDD is a random access non volatile storage device It has a non removable 2 5 inch magnetic disk and mini Winchester type magnetic heads The computer supports a 160GB 250GB 320GB 400GB and 500GB The HDD is shown in figure 1 4 Specifications are listed in Table 1 1 Figure 1 4 2 5 inch HDD Table 1 1 2 5 inch HDD specifications 1 1 160 GB 250 GB 320 GB Rotational Speed RPM 5400 rpm 5400 rpm 5400 rpm 312 581 808 488 397 168 625 142 448 Satellite 500 505 507 Maintenance Manual CON
104. main board Turn the keyboard face up and set it in place Secure the keyboard with following two screws M2x3L FLAT HEAD screw x2 Make sure that there 15 no gap between the keyboard and the edge of the top Put the keyboard cover into its slot and press it Secure the keyboard and keyboard cover with three screws on the bottom case e M2x7L FLAT HEAD screw x1 M2x3L FLAT HEAD screw x2 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual 4 Replacement Procedures 4 8 Top cover Removing the Top cover To remove the Top cover follow the steps below and refer to Figures 4 15 to 4 17 1 Remove the following screws securing the bottom case to toip case M2 5x5L FLAT HEAD screw x6 M2x4L FLAT HEAD screw x6 M2x3L HEAD screw x3 M2x7L HEAD screw x3 Figure 4 15 Removing the screws on bottom case 2 Turn the bottom case face up and remove the following screws securing top cover M2x4L FLAT HEAD screw x5 3 Disconnect the connector on the main board SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 29 4 Replacement Procedures Figure 4 16 Removing the screws on top cover and separating the connector 4 Separate the Top cover from the bottom case NOTE remove the top cover according to the direction of the arrow Figure 4 17 Removing top cover 4 30 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual 4 Replacement Procedures Installing the Top cover To
105. may result in safety hazards Toshiba requires service technicians and authorized dealers or service providers to ensure the following safety precautions are adhered to strictly Be sure to fasten screws securely with the right screwdriver If a screw is not fully fastened it could come loose creating a danger of a short circuit which could cause overheating smoke or fire If you replace the battery pack or RTC battery be sure to use only the same model battery or an equivalent battery recommended by Toshiba Installation of the wrong battery can cause the battery to explode Satellite M300 M505 M507 Maintenance Manual CONFIDENTIAL iii The manual is divided into the following parts Chapter 1 Chapter 2 Chapter 3 Chapter 4 Appendices Hardware Overview describes the Satellite M500 M505 M507 system unit and each FRU Troubleshooting Procedures explains how to diagnose and resolve FRU problems Test and Diagnostics describes how to perform test and diagnostic operations for maintenance service Replacement Procedures describes the removal and replacement of the The appendices describe following Handling the LCD module Board layout Pin assignments Keyboard scan character codes Key layout BIOS rewrite procedures EC KBC rewrite procedures CONFIDENTIAL Satellite 500 505 507 Maintenance Manual Conventions This manual uses the following formats to describe
106. ment Procedures and perform the following checks Check 1 Make sure the wireless LAN board is firmly connected to 5 701 on the main board If the connector is disconnected connect it firmly If the wireless LAN board is still not functioning properly perform Check 2 Check 2 Make sure the wireless LAN antenna cables are firmly connected to the wireless LAN board If the wireless LAN antenna cables are disconnected connect them firmly If the wireless LAN board is still not functioning properly go to Procedure 3 Satellite M500 M505 M507 Maintenance Manual CONFIDENTIAL 2 39 2 Troubleshooting Procedures Procedure3 Replacement Check The wireless LAN antenna wireless LAN board and the main board are connected to the circuits Any of these components may be damaged Refer to Chapter 4 Replacement Procedures for instructions on how to disassemble the computer and then perform the following checks Check 1 The wireless LAN board be defective or damaged Replace the board with a new one following the steps in Chapter 4 Replacement Procedures If the problem still exists perform Check 2 Check 2 The wireless LAN antenna may be defective or damaged Replace the antenna with a new one following the steps in Chapter 4 Replacement Procedures If the problem still exists perform Check 3 Check 3 main board may be defective or damaged Replace the board with a new one following the instructions in Chapter 4 Rep
107. n AC power source Remove any metal jewelry or accessories such as necklaces bracelets or rings in order to reduce the risk of electric shock Never work with wet or damp hands careful of edges and corners as these may cut When you change a component be sure the replacement component meets the required specifications Never use foreign parts to avoid any risk of damage to the computer To avoid any risk of short circuit fire or other internal damage never allow any metal objects such as screws or paper clips to fall into the unit Be sure to replace screws with the same size as those removed Make sure all screws are securely fastened Loose screws can cause short circuits resulting in heat smoke or fire before lifting out a FRU or other component make sure all cables to the component have been disconnected in order to reduce the risk of accidental electric shock If you use AC power be sure to use the cable that came with the computer or one recommended by Toshiba Make sure that all replacement components meet the specifications for the computer and that all cables and connectors are securely fastened in order to avoid the risk of electric shock Some parts inside the computer such as the CPU and cooling module become very hot during operation Conduct repair work after they have cooled careful around the CPU and cooling module to avoid burns SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 7
108. nce Manual CONFIDENTIAL vii Chapter 4 Replacement Procedures 4 4 2 4 3 4 4 4 5 4 6 4 7 4 8 4 9 4 10 4 11 4 12 4 13 4 14 4 15 4 16 4 17 4 18 4 19 4 20 4 2 viii T Error Bookmark not defined Error Bookmark not defined press qux adu bed Su Re d qa Error Bookmark not defined PDD MOG UIC voci u Error Bookmark not defined Memory module mese oad Error Bookmark not defined Wireless LAN a oui citet iem Ine eai ee rides Error Bookmark not defined ipis inu LP Error Bookmark not defined E Error Bookmark not defined dr Error Bookmark not defined Power Button Error Bookmark not defined Fitivetprimt retire t Er ERES Error Bookmark not defined Touchpad on off Error Bookmark not defined Mant PE uy aa Error Bookmark not defined E emis Error Bookmark not defined Ip Gs S T Error Bookmark not defined Error Bookmark not defined Remove LE D Modul e e Error Bookmark not defined CPU Heat C PD Error Bookmark not defined bito Wen Error Bookmark not defined FAN Error Bookmark not defined LCD unit Camera Error Bookmark not defined CONFIDENTIAL Satellite 500 505 507 Maintenance
109. nction it indicates the error code as shown below The error code begins with the least significant digit Table 2 3 Error code NOFB Battery NOFT Power ON OFF Satellite M500 M505 M507 Maintenance Manual CONFIDENTIAL 2 11 2 Troubleshooting Procedures Check 1 Compare the patterns in the hexadecimal error code to the tables below L Battery Enorcos FCC LMD under Spec 2 12 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual 2 Troubleshooting Procedures Power ON OFF memng Can t Soft Power ON and Power OFF L Power management menina NOFUOG Cannot Run Windows Standby Satellite M500 M505 M507 Maintenance Manual CONFIDENTIAL 2 13 2 Troubleshooting Procedures Check2 In the case of error code NOFTOA L Make sure the AC adaptor cord and AC power cord are firmly plugged into the DC IN 19 V socket and wall outlet If the cables are connected correctly go to the following step Connect a new AC adaptor and or AC power cord if necessary If the error still exists go to Procedure 5 Check3 the case of error code NOFBO4 Make sure the battery pack is correctly installed in the computer If the battery pack is correctly installed go to the following step Replace the battery pack with a new one If the error still exists go to Procedure 5 Check 4 For any other error go to Procedure 5 2 14 CONFIDENTIAL Satellite M500 M50
110. nd corners so be careful not to injure yourself After you have replaced a FRU make sure the computer is functioning properly by performing the appropriate test on the FRU you have fixed or replaced CONFIDENTIAL SatelliteM500 M500D Maintenance Manual 4 Replacement Procedures Disassembly Procedures The computer has three basic types of cable connectors e Pressure Plate Connectors e Coaxial Cable Connectors e Normal Pin Connectors To disconnect a Pressure Plate connector lift up the tabs on either side of the connector s plastic pressure plate and slide the cable out of the connector connect the cable to Pressure Plate connector make sure the pressure plate 1s fully lifted and slide the cable into the connector Secure the cable in place by pushing the sides of the pressure plate down so the plate is flush with the sides of the connector Gently pull on the cable to make sure the cable is secure If you pull out the connector connect it again making sure the connector s pressure plate 1s fully lifted when you insert the cable Coaxial cables should be disconnected with an antenna coaxial disconnector Standard pin connectors are used with all other cables These connectors can be connected and disconnected by simply pulling them apart or pushing them together SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 9 4 Replacement Procedures Assembly Procedures After you have disassembled the computer a
111. nd fixed or repaired the problem that was causing the computer to operate abnormally you will need to reassemble the computer Install all the removed FRUS following the steps described in the corresponding sections in this chapter While assembling the computer remember the following general points Take your time making sure you follow the instructions closely Most problems arise when you get in a hurry assembling the computer Make sure all cables and connectors are securely fastened Before securing the FRU or other parts make sure that screws or the FRU will not pinch any cables Check that all latches are closed securely in place Make sure all the correct screws are used to secure all FRUs Using wrong screw can either damage the threads on the screw or the head of the screw and may prevent proper seating of an FRU After installing a FRU in the computer confirm that the FRU and the computer are functioning properly 4 10 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual 4 Replacement Procedures Tools and Equipment The use of Electrostatic Discharge ESD equipment is very important for your safety and the safety of those around you Proper use of these devices will increase the success rate of your repairs and lower the cost for damaged or destroyed parts The following equipment is necessary to disassemble and reassemble the computer One M2 point size 0 Phillips screwdriver One M2 5 NG
112. ne Satellite 500 505 507 Maintenance Manual CONFIDENTIAL 1 7 1 Hardware Overview Comment z11 The front of the computer is shown in figure 1 1 Please use the more detail photo to show computer and system unit configuration Figure 1 1 The front and left view of the computer 1 8 CONFIDENTIAL Satellite 500 505 507 Maintenance Manual The system unit configuration is shown in figure 1 2 1 Hardware Overview LAN RJ11 USB 2 RE PAD MLCON301 MLCON103 Touch PAD Board Fingerprint LAN Power T P Board Button ON OFF HP MLCON101 MDC Board Board MIC SPDIF CON6701 CON6503 CON4804 CON4802 4202 CON4201 ODD CON6002 CON7701 Battery aes CON6601 J7701 DC IN LCD CON3701 CON4801 Keyboard Touch CON6201 CON6204 Panel BTO BTO Felica RGB CON3801 CON6106 USB 1 Main Board RE WWAN CON6001 HDD eSATA USB CON6107 SSD Media CON3901 Card CON5001 NS HDMI 5501 Upconvert BIO CON5401 CON5701 Newcard CON6203 2101 CON2201
113. nector 2 Signal Name Signal Name wo C 22 CONFIDENTIAL Satellite 500 505 507 Maintenance Manual Appendix D Keyboard Scan Character Codes Appendices Appendix D Keyboard Scan Character Codes Table D 1 Scan codes set I and set 2 1 4 Cap TN Code set 1 Code set 2 eytop Make Break Make Break Tab Q W E Y U 1 Satellite 500 505 507 Maintenance Manual CONFIDENTIAL D 1 Appendices D 2 Table Caps Lock A S D F G H J K L Enter Shift L No 102 key Z Appendix D Keyboard Scan Character Codes D 1 Scan codes set and set 2 2 4 ac Wake Break CONFIDENTIAL Satellite 500 505 507 Maintenance Manual Appendix D Keyboard Scan Character Codes Appendices Table D 1 Scan codes set and set 2 3 4 Break _ Ctrl L Alt L Space ALT R Ins Del Home Satellite M500 M505 M507 Maintenance Manual CONFIDENTIAL D 3 Appendices Appendix D Keyboard Scan Character Codes Table D 1 Scan codes set 1 and set 2 4 4 TN Code set 1 Code set 2 eytop Wee Break Bre F11 F12 PrintSc Refer to table 2 25 Pause Refer to table 2 25 Fn Win Notes 1 Scan codes differ by overlay function 2 This key corresponds to key No 42 in the 102 key mode 3 Combination with Fn key makes different codes 4 Scan codes differ by mod
114. new one If there 15 still an error go to Check 3 Check 3 Replace the main board with a new one following the steps in Chapter 4 Replacement Procedures 2 34 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual 2 Troubleshooting Procedures 2 9 Modem Troubleshooting This section describes how to determine if the computer s modem 15 functioning properly Perform the steps below starting with Procedure 1 and continuing with the other procedures as required Procedure 1 Diagnostic Test Program Execution Check Procedure 2 Connector Check and Replacement Check Procedure 1 Diagnostic Test Program Execution Check Insert the LAN Modem test program in the USB key turn on the computer and run the test Refer to Chapter 3 Tests and Diagnostics for more information about the diagnostics test procedures If any errors occur while executing the Sound Modem LAN test go to Procedure 2 Satellite M500 M505 M507 Maintenance Manual CONFIDENTIAL 2 35 2 Troubleshooting Procedures Procedure2 Connector Check and Replacement Check The Modem is installed as an MDC Modem Daughter Card If the modem malfunctions there may be a bad connection between the MDC and the main board Or the MDC main board or their connectors might be damaged Disassemble the computer following the steps described in Chapter 4 Replacement Procedures and perform the following checks Check 1 Make sure the MDC is firmly connected to CON6501 by MDC ca
115. ng screw securing the LAN board M2x4L FLAT HEAD screw x 2 Remove the LAN board Figure 4 31 Removing screw securing LAN board Installing the main PCB To install the main PCB follow the steps below and refer to Figures 4 31 1 Install the LAN board 2 Securing the LAN board with following screw M2x4L FLAT HEAD screw x1 4 44 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual 4 Replacement Procedures SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 45 4 Replacement Procedures 4 15 D C IN Cable Remove D C in cable To remove the D C in cable follow the steps below and refer to Figures 4 32 1 Remove the black mylar 2 Remove following screw securing the bracket M2x4L FLAT HEAD screw x1 3 Remove the bracket Figure 4 32 Removing screw securing bracket 4 Remove the DC 1n cable Figure 4 33 Removing DC in cable 4 46 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual 4 Replacement Procedures Installing the AC Power cable To install the D C in cable follow the steps below and refer to Figures 4 32 to 4 33 1 Install the D C in cable 2 Install the bracket and securing the following screw M2x4L FLAT HEAD screw x1 3 Paste the mylar SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 47 4 Replacement Procedures 4 16 Speaker Remove the speaker To remove the Speaker follow the steps below and refer to Figures 4 57 1 Remove the following screws securing th
116. omponent 15 16 Card reader PCI Express Slot FINGERPRINT BOARD BTO Bluetooth BTO 3G BTO Camera BTO The Diagnostics Disk operations are described in Chapter 3 Detailed Replacement Procedures are given in Chapter 4 Replacement Procedures The following tools are necessary for implementing the troubleshooting procedures The following tools are necessary for implementing the Diagnostics procedures For tools required for executing the Test Program refer to the Chapter 3 For tools required for disassembling assembling refer to Chapter 4 l jd Gm AS ues CORP aie A set of tools for the debugging port test test cable test board RS 232C cross cable display A PC with a serial port for displaying debug port test result A bootable USB key An external CRT display for Display troubleshooting A Card reader for Card reader slot troubleshooting An external microphone for Sound troubleshooting Headphone for Sound troubleshooting Satellite 500 505 507 Maintenance Manual CONFIDENTIAL 2 5 Comment z2 Please add SSD camera BTO and thermal module 2 Add behind 13 Fingerprint board 14 Bluetooth and 15 3G 2 Troubleshooting Procedures 2 2 Troubleshooting Flowchart Use the flowchart in Figure 2 1 as a guide for determining which FRU 15 malfunctioning Before going through the flowchart steps check the following Ask the user if a password is registered and
117. on is set to not used If it is set to not used choose another setting and restart the computer If the problem still exists go to Procedure 2 Satellite M500 M505 M507 Maintenance Manual CONFIDENTIAL 2 23 2 Troubleshooting Procedures Procedure 2 Partition Check Insert the bootable USB key restart the computer with Esc key pressing down and choose boot from USB device Perform the following checks Check 1 Type C and press Enter If you cannot change to drive C go to Check 2 If you can change to drive C go to Check 3 Check2 Type FDISK and press Enter Choose Display Partition Information from FDISK menu If drive is listed go to Check 3 If drive is not listed return to the FDISK menu and choose the option to create a DOS partition on drive C Restart the computer from the Toshiba MS DOS system disk If the problem still exists go to Procedure 3 Check3 Ifdrive C 1 listed as active in the FDISK menu go to Check 4 If drive is not listed as active return to the FDISK menu and choose the option to set the active partition for drive C Restart the computer and then go to Procedure 3 Check4 Remove the USB key and restart the computer If the problem still exists go to Procedure 3 Check 5 Using the SYS command on the Toshiba MS DOS system disk install system files on the HDD SSD If the following message appears on the display the system files have been transferred to the HDD SSD Restart the compute
118. orm the following checks Check Make sure the camera is firmly connected to CON6202 by camera cable on the main board Camera CON6202 Main Board 77 Camera cable If a connector is disconnected connect it firmly and repeat Procedure 1 If the camera is still not functioning properly perform Check 2 Check2 The camera may be defective or damaged Replace it with a new one following the steps 1n Chapter 4 Replacement Procedures If the camera 15 still not functioning properly perform Check 3 Check3 The camera cable may be defective or damaged Replace the LCD cover with a new one following the steps in Chapter 4 Replacement Procedures If the camera is still not functioning properly perform Check 4 Check 4 The main board may be defective or damaged Replace it with a new one following the steps in Chapter 4 Replacement Procedures 2 54 CONFIDENTIAL Satellite 500 505 507 Maintenance Manual 3 Tests and Diagnostics Chapter 3 Tests and Diagnostics Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 1 3 Tests and Diagnostics Chapter 3 Contents Tesis and DIAGMOSUCS unde uto EE RR EUM 3 3 3 0 1 BE NISI T 3 4 3 0 2 Executimp the Diagnostic uhu usupa 3 5 3 0 3 Execute the Diagnostic 3 6 3 Model BIOS and C PU Let u uuu u 3 6 D Tol C PUT cT
119. orm the following checks Check 1 Make sure the HDD is firmly connected to CON6001 on the main board Make sure the SSD is firmly connected to CON6003 on the main board 2 26 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual 2 Troubleshooting Procedures CON6001 Main Board If any of the connections are loose reconnect firmly and repeat Procedure 1 If there is still an error go to Check 2 Check 2 The HDD SSD may be damaged Replace it with a new one following instructions in Chapter 4 Replacement Procedures If the problem still exists perform Check 3 Check 3 The Main board may be damaged Replace it with a new one following the instructions in Chapter 4 Replacement Procedures Satellite M500 M505 M507 Maintenance Manual CONFIDENTIAL 2 27 2 Troubleshooting Procedures 2 6 Keyboard and Touch pad Troubleshooting To determine if the computer s keyboard or touch pad 15 functioning properly perform the following procedures Start with Procedure 1 and continue with the other procedures as instructed Procedure 1 Diagnostic Test Program Execution Check Procedure 2 Connector Check and Replacement Check Procedure 1 Diagnostic Test Program Execution Check Execute the Keyboard Test in the Diagnostic Program Refer to Chapter 3 Tests and Diagnostics for more information on how to perform the test program If an error occurs go to Procedure 2 If an error does not occur the keyboard is functioning
120. pack 4 14 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual 4 Replacement Procedures Installing the Battery pack To install the battery pack follow the steps below and refer to Figure 4 1 CAUTION The battery pack is a lithium ion battery which can explode if not properly replaced used handled or disposed of For environmental reasons collect the spent battery packs Use only batteries recommended by Toshiba for replacements NOTE Check the battery s terminals visually If they are dirty wipe them clean with dry cloth 1 Push the battery pack into the battery slot Make sure the battery pack 15 installed securely Slide the battery lock into the lock position 3 Connect the AC adaptor and all other external devices to the computer SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 15 4 Replacement Procedures 4 3 Express card Removing the Express card To remove the Express card follow the steps below and refer to Figure 4 2 to 4 3 CAUTION Before you remove the Express card refer to the notebook s documentation and to your operating system documentation for proper procedures and precautions 1 Turn the computer face up 2 Press the Express card pop the Express card out 3 Grasp the Express card and pull it out Figure 4 2 Pressing the Express Installing the Express card To install the Express card follow the steps below and refer to Figure 4 2 1 Inse
121. pecifications are listed in Table 1 6 Table 1 6 Battery specifications Battery name Material 0 Output voltage Capacity Main battery 6 cell Lithium lon 10 8V 4000 mAh Main battery 12cell Lithium lon 10 8V 9000 mAh 1 8 1 Main Battery The removable main battery pack is the computer s main power source when the AC adaptor is not attached The main battery maintains the state of the computer when the computer enters into resume mode 1 22 CONFIDENTIAL Satellite 500 505 507 Maintenance Manual 1 Hardware Overview 1 8 2 Battery Charging Control Battery charging is controlled by an embedded controller EC The EC controls whether the charge is on or off and detects a full charge when the AC adaptor and battery are attached to the computer The system charges the battery Battery Charge When the AC adaptor 15 attached there are two types of charge When the system is powered off and when the system 15 powered on Table 1 7 lists the charging time required for charges Table 1 7 Time required for charges Battery type Power on hours Power off hours 1st battery pack 6cell 12cell 4 10 hours HTC Battery About 24 hours About 24 hours NOTE The time required when the system is powered on is affected by the amount of power the system is consuming Use of the fluorescent lamp and frequent disk access diverts power and lengthens the charge time If any of the following occurs the battery charge process stops
122. phic model 1 25 Table 1 10 AC adaptor specifications for discrete graphic 1 25 Satellite 500 505 507 Maintenance Manual CONFIDENTIAL 1 3 1 Hardware Overview Comment 71 Please add below item 1 1 Featu res 1 eSATA USB combo port 2 webcam BTO 3 SIM card Slot The Toshiba Satellite M500 M505 M507 Personal Computer uses extensive Large Scale 4 HDMI Integration LSD and Complementary Metal Oxide Semiconductor CMOS technology zoe ud extensively to provide compact size minimum weight low power usage and high reliability This computer incorporates the following features 8 Fingerprint BTO 9 IEEE 1394 port Refer to the Parts List for the configuration of each model and the available options L Microprocessor The Satellite M500 M505 M507 computer is equipped with an Intel Core2 Duo Processor Intel Pentium Dual Core mobile processor or Intel Celeron Processor These processors incorporate a math co processor with L2 cache memory Chipset The Satellite M500 M505 M507 is equipped with Mobile Intel 4 Series Express Chipset Family and Intel ICH9 M Comment z2 5 5 Please add AMD M92XT GPU Graphics Processing Unit information 1 Integrated graphic model Intel integrated graphics Mobile Intel 4 Series Express Chipset Family 2 Discrete graphic model AMD M92XT Comment z3
123. place it with a new one Satellite M500 M505 M507 Maintenance Manual CONFIDENTIAL 2 43 2 Troubleshooting Procedures 2 16 SD Card Slot Troubleshooting 2 13 Card Reader Slot Troubleshooting This section describes how to determine if the computer s card reader functions are functioning properly Perform the steps below starting with Procedure 1 and continuing with the other procedures as required Procedure 1 Check on Windows VISTA TM Procedure 2 Connector Check and Replacement Check Procedure 1 Check on Windows VISTA TM Insert an MMC SD MS MS PRO card into the slot Check if the installed Windows recognizes automatically the MMC SD MS MS PRO card and the data in the MMC SD MS MS PRO card can be read If the card is not recognized or data are not read go to Procedure 2 Procedure2 Connector Check and Replacement Check The MMC SD MS MS PRO card is connected to 5001 on the Main board Main Board 5001 Media Card Check 1 The MMC SD MS MS PRO card and the Main board may be disconnected Make sure MMC SD MS MS PRO card is firmly inserted to CON3301 the Main board If not insert it firmly If the MMC SD MS MS PRO card is still not functioning properly perform Check 2 Check2 The MMC SD MS MS PRO card may be faulty Replace it with a new one following the step in Chapter 4 Replacement Procedures If the problem continues perform Check 3 Check 3 The Main board may be faulty Repl
124. properly 2 28 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual 2 Troubleshooting Procedures Procedure2 Connector Check and Replacement Check The keyboard touch pad or sensor switch board may be disconnected or damaged Disassemble the computer following the steps described in Chapter 4 Replacement Procedures and perform the following checks 1 If keyboard or AccuPoint malfunctions start with Check 1 2 Ifthe touch pad malfunctions start with Check 3 3 Ifthe power switch InTouch button or Presentation button malfunctions start with Check 5 Check 1 Make sure the keyboard cable is securely connected to CON4801 on the main board Keyboard CONA4801 Main Board Keyboard cable If connection 1 loose reconnect firmly If there is still an error go to Check 2 Check 2 The keyboard its cable may be damaged Replace it with a new one following the instructions in Chapter 4 Replacement Procedures If the problem still exists perform Check 5 Check 3 Make sure the touch pad cable is firmly connected to MItp Conl on the touch pad board Satellite M500 M505 M507 Maintenance Manual CONFIDENTIAL 2 29 2 Troubleshooting Procedures Touch pad Board Touch pad H Mlip Conl Mlip Coni Touch pad cable CONASO2 Main Board 4 If the connection 1s loose reconnect firmly If there is still an error go to Check 4 Check 4 The touch pad or the touch pad c
125. r If the problem still exists go to Procedure 3 System transferred NOTE If the computer is running Windows 2000 OSR2 or higher and the hard disk has more than 512 MB capacity the FDISK program will ask if you need support for a partition larger than 2GB Select Y for large partition support however be sure to read the precaution regarding access by other operating systems 2 24 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual 2 Troubleshooting Procedures Procedure 3 Format Check The computer s HDD SSD is formatted using the low level format program and the MS DOS FORMAT program To format the HDD SSD start with Check 1 below and perform the other steps as required Check 1 Format the HDD SSD and transfer system files using FORMAT C S U If the following message appears on the display the HDD SSD is formatted Format complete If an error message appears on the display refer to the Toshiba MS DOS Manual for more information and perform Check 2 Check 2 Using the Diagnostics Disk format the HDD SSD with a low level format option Refer to Chapter 3 Tests and Diagnostics for more information about the diagnostic program If the following message appears on the display the HDD SSD low level format is complete Partition and format the HDD SSD using the MS DOS FORMAT command Format complete If you cannot format the HDD SSD using the Tests and Diagnostic program go to Procedure 4 Satellite M500 M
126. r a USB boot memory The test program menu will also consist of some programs which test the hardware function or display the current information of the computer To execute the auto run will automatically run all the test programs NOTE Before starting the diagnostics be sure to follow these steps Check all cables are connected firmly Exit any application and close Windows Check if All Devices is selected in the Device Configure in SETUP menu Set test PC SATA Controller Mode to Compatibility in BIOS Compatibility Status led Button Enabled tion LED ON and Charge Disabled 1 Support Enable Cowl 7 4 After test remember to set SATA Controller mode back to Satellite MSOO M505 M507 M500D M505 D M507D Maintenance Manual CONFIDENTIAL 3 3 3 Tests and Diagnostics 3 0 1 Test menu The Test MENU consists of the following functions Satellite H5B8B H5BHD Test Program for Toshiba VER 1 18 2HH98 Hb H4 Please Enter Your Choice gt Please enter the item number to choose and execute the test item 3 4 CONFIDENTIAL Satellite 500 505 507 500 505 507 Maintenance Manual 3 Tests and Diagnostics 3 0 2 Executing the Diagnostic Test To start the Test PROGRAM on CD ROM follow these steps Burn the test program ISO image to an optical media disk Insert the optical media disk with the test program into optical
127. rmine if the power supply is functioning properly start with Procedure 1 and continue with the other Procedures as instructed The procedures described in this section are Procedure 1 Icons in the LCD Check Procedure 2 Error Code Check Procedure 3 Connection Check Procedure 4 Charge Check Procedure 5 Replacement Check Procedure 1 Icons in the LCD Check The following Icons in the LCD indicate the power supply status L Battery icon DC IN icon The power supply controller displays the power supply status through the Battery icon and the DC IN icon in the LCD as listed in the tables below To check the power supply status install a battery pack and connect an AC adaptor Table 2 1 Battery icon Battery icon Power supply status Lights orange Battery has been charging and AC adaptor is connected Lights white Battery is fully charged and AC adaptor is connected Flashes orange Battery charge is low The AC adaptor must be connected to recharge the battery Doesn t light Any condition other than those above Table 2 2 DC IN icon DC IN icon Power supply status Lights white DC power is being supplied from the AC adaptor Doesn t light Any condition other than those above 2 10 CONFIDENTIAL Satellite 500 505 507 Maintenance Manual 2 Troubleshooting Procedures Comment 23 Please provide more detail how to get Error code Procedure2 Error Code Check If the power supply microprocessor detects a malfu
128. rt the Express card into the card slot 2 Push it carefully to ensure a firm connection 4 16 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual 4 Replacement Procedures 4 4 HDD module CAUTION When handling the HDD do not press the top surface as shown by the arrow Hold it by the sides Removing the HDD To remove the HDD follow the steps below and refer to Figure 4 4 to 4 10 1 Turn the computer upside down 2 Loosen the screw with an e ring and remove the HDD cover underneath which there also installing the memory module Figure 4 3 Removing the HDD cover 3 Remove the following screws securing HDD module e M2x3L FLAT HEAD screw x4 SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 17 4 Replacement Procedures 4 Pull the tab of the HDD assembly to remove it from the connector of the HDD cable Be careful not to damage the connector Figure 4 4 Removing 4 screws securing HDD assembly NOTE The following steps describe how to disassemble the HDD assembly however do not disassemble if the HDD is working properly 5 Place the HDD assembly on a flat surface remove the HDD connector and then remove the following screws M3x4L FLAT HEAD screw x4 Figure 4 5 Removing the HDD connector 4 18 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual 4 Replacement Procedures 6 Separate the HDD and HDD Holder CAUTION Do not apply pressure to the top or bottom of the HDD
129. s I O I O O I O O O I O I O Appendices Appendix Pin Assignments Table C 2 SO DIMMI connector 200 pin 3 3 Signal Name Signal Name O 135 M B 0024 136 M B DQ28 O 137 M B DQ27 138 GND 139 140 M B DQ23 I O 141 M B DQ22 142 M B 0019 143 M B 0018 144 GND 145 146 M B 005 2 147 M B DM2 148 M B 0052 O 149 GND J 150 GND 151 152 B 0016 VO 153 154 M B 0021 155 GND 156 GND 157 158 0010 VO 159 160 M B DQ11 O 161 162 GND GND GND GND GND 163 164 DDR3 GND GND GND ND ND pu Q wass Wes ss NEN wass 165 166 DDR 3 167 M_B_DQS 1 168 GND 17 GND 174 M B 0014 176 178 GND 180 M B DQ7 182 M_B_DQ6 184 GND 186 00 0 188 M B 0080 190 GND 192 DQ5 194 M B DQ0 196 GND 198 3VS SET 200 GND 171 G 173 M B 0013 175 M 0012 G lt 177 179 M B DQ3 181 M 092 183 185 M B DMO lt 187 189 M B 001 191 M B 004 195 SMB DAT S 197 SMB CLK S C 6 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual Appendix C Pin Assignments Appendices CON6002 SATA interface ODD connector 13 pin Table 3 ODD connector 13 pin Pin No Signal Name CON6001 SATA interface HDD connector 22 pin Table HDD connector 22 Satell
130. te M500 M505 M507 Maintenance Manual Appendix F BIOS rewrite procedures Appendices Appendix BIOS rewrite procedures This Appendix explains how to rewrite the system BIOS program when you update the system BIOS Tools To rewrite the BIOS you need the following tool Bootable USB key for the computer that has renewed BIOS data Rewriting the BIOS 1 Set the system to boot mode 2 Turn off the power to the computer 09 Remove the external cable and PC card connect the USB key which has the latest BIOS document to t he system Turn on the power with Esc key pressing down and choose boot from USB device Enter to the BIOS document and execute the UBIOS bat The BIOS rewriting starts Q lee uA When the process 1s completed the system automatically shutdown Connect the AC adapter to the computer when you rewrite the BIOS Do not turn off the power while you are rewriting the BIOS If the rewrite fails it might be impossible to start up the computer If you fail to rewrite BIOS then when you next turn on the power a message may be displayed that the contents of the BIOS have been erased In this case insert the BIOS rewriting disk and the BIOS will be rewritten Satellite M300 M505 M507 Maintenance Manual CONFIDENTIAL G 1 Appendix G EC KBC rewrite procedures Appendices Appendix EC KBC rewrite procedures This Appendix explains how to rewrite the EC KBC system program when you update
131. te M500 M505 M507 Maintenance Manual CONFIDENTIAL 2 37 2 Troubleshooting Procedures 2 11 Wireless LAN Troubleshooting This section describes how to determine if the computer s Wireless LAN is functioning properly Perform the steps below starting with Procedure 1 and continuing with the other procedures as required Procedure 1 Transmitting Receiving Check Procedure 2 Antenna Connection Check Procedure 3 Replacement Check Procedure1 Transmitting Receiving Check Make sure the wireless switch of the computer is turned On If it is not please turn it on Refer to Chapter 3 Tests and Diagnostics for more information on how to perform the test program Check 1 Execute test program for the wireless LAN function to check the transmitting receiving function of the wireless LAN You will need a second computer that can communicate by the wireless LAN If the computer passes the test the function is correctly working If the computer does not pass the test perform Procedure 2 2 38 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual 2 Troubleshooting Procedures Procedure 2 Antenna Connection Check The wireless LAN wiring diagram is shown below Main Antenna Cable Main Board Right Antenna Wireless LAN Board CONS701 Left Antenna Mini PCI AUX Antenna Cable Any of connections may be disconnected Disassemble computer following steps described in Chapter 4 Replace
132. ted AHCI controller External SATA support Intel High Definition Audio Interface Independent Bus Master logic for 8 general purpose streams 4 input and 4 output USB 2 0 6 UHCI Host Controllers supporting up to 12 external ports 2 EHCI Host Controllers supporting up to 12 external ports Power Management Logic Supports ACPI 3 0b Support for Intel SpeedStep Technology processor power control and Deeper Sleep power state Enhanced DMA Controller SMBus controller Supports SMBus 2 0 Specification CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual Comment z14 This should be ICH9 M 1 Hardware Overview Real Time Clock 256 byte battery backed CMOS RAM Low Pin Count LPC I F Supports 2 Master DMA devices GPIO 676 ball 31mmx31mm mBGA Package Card Reader Controller One Ricoh R5U230 15 used e Futures PCI Express I F SD MMC Memory Stick XD Card Controller 48 pin 6mmx6mm QFN Package LJ Sound Controller e Realtek ALC269 e Mono Microphone in and stereo headphone out shared with SPDIF e Internal Microphone e Volume control Digital control e Stereo w box 4 ohm 1 5W L R 12 7 10 65 Harman Kardon 13cc 11cc Non brand EC KBC Embedded Controller Keyboard Controller e One ITE8512E chip functions as both EC and KBC LJ Clock Generator One Intel CK 505 compatible clock generator 15 used e This device generates the syste
133. ting 2 46 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual 2 Troubleshooting Procedures 2 15 Fingerprint Board BTO Troubleshooting This section describes how to determine if the computer s fingerprint board is functioning properly Perform the steps below starting with Procedure 1 and continuing with the other procedures as required Procedure 1 Diagnostic Test Program Execution Check Procedure 2 Connector Check and Replacement Check Procedure 1 Diagnostic Test Program Execution Check Insert the fingerprint board test program in the USB key turn on the computer and run the test Refer to Chapter 3 Tests and Diagnostics for more information about the diagnostics test procedures If any errors occur while executing the fingerprint board test go to Procedure 2 Satellite M500 M505 M507 Maintenance Manual CONFIDENTIAL 2 47 2 Troubleshooting Procedures 2 16 SD Card Slot Troubleshooting Procedure2 Connector Check and Replacement Check The fingerprint board is installed to the touchpad board If the fingerprint board malfunctions there may be a bad connection between the fingerprint board and the touchpad board Or the fingerprint board or touchpad board might be damaged Disassemble the computer following the steps described in Chapter 4 Replacement Procedures and perform the following checks Check 1 Make sure the fingerprint board is firmly connected to MItp Jl on the touchpad board and the connector of th
134. uct be filled by 0 Version be filled by O E H 8105 Vendor American Hegatrends Inc 105 Version UB 17Tt8 BIOS Release Date H4 H6 2HH9 system Hanufact TOSHIBA ustem Product Filled By 0 ysten Version Filled By 0 UID FFFFFFFF FFFF FFFF FFFF FFFFFFFFFFFF Return Cade Note The screen will pause 10sec then turn to next step 3 8 CONFIDENTIAL Satellite 500 505 507 500 505 507 Maintenance Manual 3 Tests and Diagnostics 3 1 1 CPU Test Check CPU spec same with your fixture Check Front side bus speed 15 real The speed does match that of BIOS setup Rocket Type CPU 1 anufacturer Intel ersion Intel R CoretTH 2 Duo CPU ax Cur Ext CHHz 2666 2666 267 urrent date is Fri 94 17 2819 urrent tine is 5 24 56 29 pn This chapter shows how to use the Diagnostics to test the functions of the CPU speed type and CPU ID code 3 1 1 1 Diagnostic name CPU EXE Diagnostic Version 2 10 or later version 3 1 2 Principle and how to use a The CPU diagnostic consists of the following functions The CPU types internal speed and CPU ID Read the CPU type internal speed and CPU ID information from the related address and check if the information is the same as the customer order b Please refer to the illustration above to see the CPU information c Type CPU exe in the Free Dos prompt and you can see more det
135. ure 4 40 Apply new thermal pad 58 Remoyiis tlie Doze 59 Removing the LCD Umit uu unu u 60 Removine the deze u 6l Removing the Cale 62 Isemoyine uma Dit eda ptr p us ioi merit ee 62 Disconnectmg the CCD Cable 62 SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 5 4 Replacement Procedures 4 1 General This section explains how to disassemble the computer and replace Field Replaceable Units FRUs It may not be necessary to remove all the FRUs in order to replace one The chart below is a guide to which FRUS need to be removed in order to remove others Always start by removing the battery pack next optional items such as the optional Express card and optional Media card then follow the line on the chart to determine which FRU you must remove first in order to repair the one you think is causing computer to operate improperly Refer to the example at the bottom of the page LAN Card Keyboard Battery Pack Top cover alunt board and DIC cable cable Touchpad od board 10 chart This chart shows which unit s you need to remove in advance when you replace one Op Erase Fingerprint T board When you want DIC cable cable to replac
136. uter is equipped with an eSATA and USB combo port that supports connection of an external eSATA or USB device The USB port complies with the USB 2 0 standard which enables data transfer speeds 40 times faster than USB1 1 standard USB1 1 is also supported and also supports Sleep and Charge function that can supply bus power to USB when the PC is sleeping 1 6 CONFIDENTIAL Satellite 500 505 507 Maintenance Manual Comment z9 Please input all types SD Mini SD Micro SD SDHC memory card MMC Memory stick Memory stick PRO memory stick pro duo XD Comment z10 Please add Harman kardon Depending on model information 1 Hardware Overview Webcam Module BTO The computer is equipped with a webcam module which is embedded to transfer video data to take still image and offer video stream for end user to preview record motion image through USB 2 0 interface SIM card slot A user accessible SIM card slot is provided behind battery HDMI port A HDMI port is provided which complies with the HDMI 1 3 standard Headphone S PDIF jack The computer is equipped with a headphone jack which is shared with S PDIF jack Microphone Jack The computer is equipped with a microphone jack Bluetooth Module BTO The computer is equipped with a Bluetooth module with antenna through USB interface Fingerprint BTO The fingerprint sensor can support on chip fingerprint matching functionality and security engi

Toshiba M505 Personal Computer User Manual

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