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Toshiba CT Telephone User Manual

1. gt To unlock a door Press Unlock Door The door unlocks for three or six seconds set in system programming The Unlock Door LED is lit while the door is unlocked 41 Features Door Phone s Door Phone s Door phones can be used to call digital electronic telephones selected in system programming When a door phone calls you hear a distinctive ringing tone one or five times set in system programming You can also call a door phone and monitor the surrounding area The number of possible door phones vary by Strata DK system with up to 12 as the maximum for larger systems LCD telephones display the door phone ID when calls are made to NO 204 from door phones e g door phone 1A The ID enables you to know DOOR PHONE 1A the door phone DN For example door phone 1A corresponds to Door Phone DN 151 1B to 152 etc Door phone IDs and the corresponding DNs are shown in Table 6 Table 6 Door Phone Lock IDs Locations Door Phone Door Location Door Door Location 151 1A 157 3A 152 1B 158 3B 153 1c 159 3C 154 2A 161 4A 155 2B 162 4B 156 2C 163 4C To answer a door phone call 1 Lift the handset 2 If not connected yet dial the door phone DN 42 If you lift the handset while the door phone is still ringing the DN LED flashes green in use and you are connected to the door phone If you have an LCD
2. Centrex Application B Your system may be equipped with the Centrex Application which enhances its feature capability when installed behind a Centrex or PBX system Your telephone may have access to one or more of the enhanced Centrex features listed below Flexible Directory Numbering A station s PDN can be three or four digits It is therefore possible to match a station s PDN and Centrex line extension number Dial the entire station number when indicated Note Some access code numbers may have been changed to avoid system numbering plan conflicts Centrex Feature Buttons You can access some Centrex features by pressing a preprogrammed flexible button on your telephone instead of dialing a Centrex access code The Centrex access code including the necessary flash and or pause sequence is activated when the button is pressed See your Centrex or PBX operations manual for specific details Ringing Repeat The distinctive ring patterns available in your Centrex system are automatically repeated with your digital telephone enabling you to answer appropriately for either outside inside or callback calls 113 Add on Module DSS Console Delayed Ringing Delayed Ringing CO or Centrex line s can be programmed for a 12 second and or 24 second ring delay at stations to permit alternate answering conditions Answer the line when your telephone is ringing 114 Button Labels C All flexible buttons must be p
3. digits press the list of telephone DNs beginning 210 Ts i with the 200 display The sample LCD Or enter the first 3 A E teatakse digi shown at right indicates that stations igit of a three digit 200 205 and 217 are in use or DND PDN mode Or enter the first two digits of a four digit PDN 3 Press 4 Press Page to rotate The 200 210 group changes to 210 220 549 7 BLF groups 220 2 4 9 83 LCD Operation Caller ID ANI DNIS Information Mode Caller ID ANI DNIS Information Mode Automatic Number Identification ANI information cannot co exist on the same telephone LCD with Dialed Number Identification Service DNIS information If your system is programmed to receive both ANI and DNIS information on incoming calls press Page while the call is ringing to alternate between DNIS and ANI Caller ID LCD displays After you answer the call you can not alternate between displays DNIS Incoming DNIS telephone numbers can be correlated in the system database with assigned DNIS names These names up to 16 alphanumeric characters display on your telephone s LCD enabling incoming calls to be instantly identified and appropriately answered Table 10 shows DNIS samples ANI Caller ID If your telephone is programmed to receive Caller ID names and numbers the calling party s name displays Table 10 shows ANI samples If Caller ID was activated then the caller s name and or numb
4. Flexible Buttons 3 232 03 3 ur fw Weee 27 M oC oC a lt El gt ote Gem Gay POD IED D per com Hold Fixed Buttons Microphone Location Figure 1 20 button Digital Speakerphone with LCD The Grand Tour Buttons Buttons There are two sets of buttons fixed and flexible The fixed buttons e g Mic Msg Redial Hold Conf Trn VolA and VolY are standard to every Strata DK 2000 series telephone see Figure 1 The flexible buttons consist of Directory Number Primary Secondary Phantom and feature buttons The number of preprogrammed flexible buttons varies by telephone Fixed Buttons The fixed buttons are located on your dial pad and enable you to perform standard functions quickly and easily Table 1 Fixed Button Definitions Button Definitions Cnf Trn Press to set up conference and transfer calls see Conference Calls on Conference Page 37 Transfer Hold Press once to hold internal or outside calls The f HOLD LINE 10 Line LED flashes green at the internal hold rate JAN 01 SUN 12 19 Or press twice to enable Exclusive Hold The Line LED flashes green at the exclusive hold rate Note Exclusive Hold enables you to place a call on hold so that only you or somebody using a Call Pickup code at another station can retrieve it To retrieve a call on hold Press Line or DN which is on hold or if the call is on Exclusiv
5. The LED turns OFF when the parties hang up If the public telephone company provides auto disconnect the connection may release automatically when the parties hang up If not the lines must be supervised to be disconnected see Supervision on Page 72 71 Features Voice Mail Integration Supervision To supervise a tandem call and release it 1 Press DN You are connected to both CO lines TRK TRK N1 N2 Both Line LEDs flash in use rate N1 JAN 10 THU 11 57 or Eine and N2 identify the connected CO or Pooled Line lines Grp 2 Ifthe parties have Both Line LEDs turn OFF and the connection is released hung up go back on hook Or if the parties are still talking press Cnf Trn and hang up Voice Mail Integration This section explains how to program your telephone for Call Forward and retrieve messages when using a Toshiba Voice Mail System with your Strata DK system Refer to the appropriate Toshiba Voice Mail User Guide for more information Stratagy Voice Processing User Guide Toshiba VP User Guide Message Mailbox To direct forwarded calls to your mailbox your personal storage space for voice messages and to ensure that callers receive your personal greeting you must store a Voice Mail VM Identification ID code You need to store the ID code only once Then whenever your station is call forwarded to voice mail the VM ID code is automatically sent to the voice mail un
6. or PDN PhDN 603 is dialed 603 2 Enter the destination NO 201 DN ALL FORWARD TO 203 3 Press Speed Dial The pre set time delay for calls NO 201 forwarding is 12 seconds ALL FORWARD TO 203 Note Skip this step if you pressed Call Frwd No Answer in Step 1 4 Enter the time delay The LCD displays the amount of time NO 201 08 60 seconds entered 16 L FORWARD TO 203 16 Note Skip this step if you do not want to change the time 5 Press Call Frwd No The LED lights steady red and calls CF NA 201 203 Answer forward to the stored directory JAN 01 TUE 12 19 or Redial then number 203 Spkr if access code was used in Step 1 gt To cancel a Call Forward No Answer Press Call Frwd No Answer Spkr Or PDN 603 Spkr 27 Features Call Forward Call Forward Busy No Answer 1 Press Call Frwd Busy NAns or PDN PhDN 604 2 Enter the destination DN 3 Press Speed Dial Note Skip this step if you pressed Call Frwd Busy NAns in Step 1 4 Enter the time delay 08 60 seconds Note Skip this step if you do not want to change the time 5 Press Call Frwd No Answer or Redial then Spkr if access code used in Step 1 The LED flashes red You hear confirmation tone after 604 is dialed The pre set time delay for calls to ring before forwarding is 12 seconds The LCD displays the amount of time entered 16 The LED ligh
7. DN to receive originate a new call The LED of the accessed line flashes in use The first call is put on hold and the LED flashes on hold gt To switch between calls Press Line or DN of the held call The LED of the line just accessed flashes in use The LED of the Line or DN placed on hold flashes on hold 22 Features BGM Over Telephone Speakers BGM Over Telephone Speakers BGM over external speakers is controlled by the System Administrator If BGM is enabled you can turn it ON OFF for your individual station speaker gt To enable cancel BGM on your telephone speaker Press Tel Set Music to toggle BGM ON OFF Or press a DN 481 Spkr to turn BGM ON and press a DN 480 Spkr to turn it OFF ignore busy tone after dialing 481 and 480 Call Forward If your telephone has more than one DN you can assign Call Forward destinations for each DN on your telephone up to one PDN and eight PhDNs Each DN can be independently set for a different Call Forward feature Call Forward must be set before the call is received and has priority over the Station Hunt feature To set call forward from a PDN or PhDN You must set the call forward from your telephone Your telephone must be programmed as the owner of the PDN or PhDN Note If you hear a re order tone when following any of the Call Forward steps your telephone is not the owner of the PDN PhDN If Call Forward is set t
8. PDN 5 30 Pickup External Page Hold PDN 5 35 Pickup Line on Hold lines 1 99 PDN 5 70 01 99 Pickup Line on Hold lines 100 200 PDN 5 7 100 200 1 These codes can be used during a CO line call 2 Background music speakers can only be turned ON OFF from Station 200 3 XXX Auto Park Orbit 9 9 9 access the next available park orbit or General Park Zones 900 919 or PDN on which the call should be parked Only use 999 with LCD telephones 4 This feature will hold an existing call when the button is pressed If the button is pressed when not on a call pickup or page will still be accessed These codes can be used during a CO line call Dn line After pressing the feature button the user dials the line number 01 99 to pickup the line After pressing the feature number the user dials the line number 100 200 to pickup the Speed Dial Pause and Flash Storage Some Speed Dial numbers may require a pause long or regular or hookflash be included e g tone delay requires a pause at the beginning of a Speed Dial number 64 Hookflash The Flash button stores a flash signal only if Spd Dial Pause is programmed as a flexible button on the telephone The flash signal is 0 5 or 2 seconds long set in system programming and is displayed on the LCD as e Press Flash or enter the hookflash dial code Cnf Trn 45 Regular Pause
9. The Line or DN LED flashes green in use and you are hook press the Line connected to the call or DN with the flashing LED 59 Features Speed Dial 2 Speak at a normal voice level toward the telephone Press Spkr to disconnect the call Speed Dial Speed Dial enables you to call a telephone number with a brief access code There are two types of Speed Dial numbers Station assigned by individual station users to their own station and can only be dialed from the station that assigns it System only assigned from attendant consoles or a designated station typically the System Administrator s station and can be used by other stations See System Administrator User Guide for storing instructions Important fyou do not perform the following procedures within a specified time set in system programming for either one or three minutes when storing speed dial numbers the operation times out and your telephone returns to idle mode To store replace a telephone number on a Station Speed Dial button 1 60 With the handset on hook press Redial Press the SD you wish to store the telephone number on or Speed Dial and enter the code that you want to store the telephone number in See Table 15 on page 111 for codes Enter the telephone number max 20 digits SD buttons are assigned in system programming 4 To clear a telephone number on a Station Speed Dial
10. paging access code Dial Advanced Features on Page 62 2 Use a normal voice level to make your announcement then repeat it 3 Hang up All Call Page You can make an All Call Page to digital electronic telephones assigned to the All Call Page Group Stations are assigned to the All Call Page Group in system programming gt To make an All Call Page 1 With the handset off The All Call Page button pages All Call Page telephones hook press All Call but does not access external page speakers Page Note 39 may also Page external speakers as well as All CDN ares Call Page telephones depending on system programming 2 Make your announcement in a normal voice level and repeat it 3 Hang up 56 Features Privacy On Line Privacy On Line With this feature you can block those with Privacy Override from entering your CO line The button does not block Busy or Executive Override To set cancel privacy Press Privacy on Line to set privacy The LED lights steady red Others are blocked from entering your CO line calls when they press a common CO line button Or press Privacy on Line again to cancel the feature The LED turns OFF Privacy Release This feature enables others to enter your call on a common CO line just by pressing Line on their telephone It only works on common CO lines i e CO lines which appear on more than one telephone Privacy Release cannot be used on
11. see Chapter 2 Features Control Buttons The Mode Page and Scroll buttons are active when Soft Keys are turned off or your telephone is idle Table 8 lists button functions Table 8 Control Button Definitions Button Definitions Mode Cancels the beeping tone when using timed reminders and enables you to enter exit the following mode functions 0 Used to exit another mode and return to clock calendar display see Exit from any Mode on Page 79 4 Busy Lamp Field BLF display see Busy Lamp Field BLF Display on Page 83 2 Busy station messaging see Silent Messaging Busy Station on Page 95 4 Called station messaging see Notification Station Messaging on Page 93 77 LCD Operation Control Buttons Table 8 Control Button Definitions Continued Button Definitions Mode Displays LCD message number NN where NN can be personal continued 5 messages or system messages Mode 5 only displays the selected message lt cannot be used to edit or create a new message 8 Speed dial number check and memo dialing see Retrieve and Auto Dial Lost Calls on Page 86 Caller ID ANI DNIS information mode OFF see Caller ID ANI DNIS 60 A 7 Information Mode on Page 84 Caller ID ANI DNIS information mode ON see Caller ID ANI DNIS 61 s E Information Mode on Page 84 62 Caller ID ANI Lost Call stored informati
12. you are in a conference with CO line 3 and station 203 LN3 203 LCD Operation Soft Keys DIAL STATION NO RTRN CALLING JANE BROWN 203 ANNOUNCE TO 203 TRNS CONF PGE RINGING 203 TRNS TALK RTRN TALK WITH 203 TRNS JOIN RTRN LN3 203 EXIT CONF The other parties remain connected in the conference call 81 LCD Operation Soft Keys Soft Key Prompts Table 9 provides definitions of all of the Soft Key prompts that could appear on your LCD Table 9 Soft Key Prompts Soft Key Definition ABR Activates Automatic Busy Redial after dialing a busy outside telephone number ACB Activates Automatic Callback after reaching a busy station CO line or CO Line group BUSY Busy Override Sends a call waiting tone to a busy station CONF Initiates or completes a conference EXEC Executive Override Breaks into the conversation of a busy called station EXIT Exits you from a conference remaining parties are connected JOIN Joins all parties to a conference while on a conference call LINE Adds a CO line to an existing call while in the Conference mode The LCD prompts you to access a CO line after you press this key MESG Sets a message waiting indication at a busy or unanswered station OVRD Overrides options busy mode or overrides Do Not Disturb mode PGE Parks an outside call and to gain ac
13. ANI does Call Park Orbit List Display This feature enables you to monitor view the calls that are parked at your station While your phone is idle press Mode LCD shows the CO Line number 003 and the orbit number where the call is 64 parked 900 Or Orbit List To scan the Orbit List press Scroll LN 3 ORBIT 900 85 LCD Operation Retrieve and Auto Dial Lost Calls Retrieve and Auto Dial Lost Calls The system automatically saves the numbers for all calls that ring at your telephone but are unanswered lost calls This feature enables you to view the stored information view the time and date delete the information without returning the call and or Auto Dial the saved numbers To view lost calls 1 Press Mode 62 The phone number and caller name MR JONES are displayed on your LCD ANI 7145553700 Caller ID numbers always include area codes 2 Press Scroll The next lost call displays MR SMITH 7145568725 Or The previous lost call displays MS DOE 7143723546 or Page Toggles between the phone number 06 02 17 46 caller name screen and the date and CN 7145553700 time screen MR JONES 7145553700 Note CN Identifies ANI calls as opposed to Caller ID calls which do not display CN gt To delete lost call 1 Press Mode 62 The next lost call is displayed MR SMITH 7145568725 2 Press Scroll The next lost cal
14. Seroll to JAN 01 TUE 12 19 advance through the information Press Page to switch from the CF display to the User Name display All LCD examples in this user guide are shown with Soft Keys turned OFF If your telephone has Soft Keys turned ON the displays may be different e g the information on rows 1 and 2 is reversed but they still enable you to follow the steps in this guide LCD Buttons There are two sets of buttons available with the LCD Control and Soft Key see Figure 3 The Control buttons consist of the Mode Page and Scroll functions while the Soft Keys offer access to frequently used features that appear as abbreviated prompts above the Control buttons Soft Key Prompts TRNS CONF PGE Mode Page Scroll Soft Key and Control Buttons 0622 Figure 3 LCD Buttons with sample Soft Keys Both sets of buttons cannot be active at the same time Soft Keys are active when the Soft Keys are turned on and the telephone is active on a call Control buttons are active when the Soft Keys are turned off and or the telephone is idle See Chapter 3 LCD Operation for an explanation of how to use these buttons LED Indicators Each line and feature button has a LED next to it which indicates the status of the line or Table 3 feature associated with the button The Grand Tour LED Indicators Line LEDs light red or green and flash at varying rates to indicate call status see Table 3 LED I
15. hotline service emergency ringdown 45 48 incoming DISA calls 38 indicators LED 9 ISDN buttons 15 47 69 119 feature codes 63 L LCD 8 buttons 8 how to enter characters 87 messages 89 operation 77 telephones 25 incoming calls 25 outgoing call 25 LED indicators 9 liquid crystal display LCD 8 lost calls retrieve and auto dial 86 Index G 0 memo 96 speed dial 96 timed reminders 98 message 89 advisory 91 called station 93 group called station 94 notifications 93 remote calling station 92 silent busy station 95 station 90 system 90 message waiting light on PDN 48 on PhDN MW 49 on another telephone 50 messages memos and name display 87 Mic 4 microphone cut off 50 mode button 77 Msg 4 N namenumber display 47 98 O OCA 51 off hook 10 off hook call announce 51 on hook 10 outgoing DISA calls 39 override busy 54 do not disturb 54 executive 54 123 Index P V privacy 55 toll restriction 55 override calls 53 p page announcements 56 page button 78 paging group codes 110 phantom directory number 6 primary directory number 6 privacy on line 57 override 55 Q quick reference 14 R redial 4 release and answer 58 remote calling station messaging 92 remote destination change 30 retrieve and auto dial lost calls 86 ringing repeat 113 S saved number redial 58 scroll button 78 secondary directory
16. number 6 silent messaging busy station 95 soft keys 79 display 80 how to use 80 making a conference call example 80 prompts 82 speakerphone 59 speed dial 60 124 access codes 111 advanced features 62 chain dialing 67 linked speed dial example 66 number linking 65 pause and flash storage 64 long pause 64 memos 96 pause 64 Spkr 5 SP OCA 52 start ISDN button 15 47 sub subaddress ISDN button 47 T timed reminders 67 toll restriction override 55 tone pulse dialing 69 two tandem CO line connection 69 DN 69 CO buttons 70 supervision 72 U using access codes 25 V voice mail integration 72 message mailbox 72 message retrieval 73 multiple message retrieval 74 volume 3 5 volume controls 10 voluntary account codes verified non verified 17
17. single appearing CO lines or multiple DN buttons Calls on common DNs are always private and cannot be accessed by more than one telephone Similar to conference calls up to three stations can be connected to a CO line To use Privacy Release While on a CO line The LED lights red The CO line flashes at all appearances call press Privacy When another station user enters the CO call by pressing a Release common CO Line the Privacy Release LED turns OFF To add a third station press Privacy Release again and the process is repeated 57 Features Release and Answer Release and Answer This feature enables you to automatically disconnect or transfer an active call and answer a new call using a button instead of a hookswitch When you receive the new call the LED flashes red and you hear a muted Busy Override or Camp on busy tone To release an active call and answer an incoming call While on a call you Releases the original call and answers the new incoming call receive an incoming call Press Release Note You can press Hold before Release and Ans if you and Ans do not wish to release the original call or Cnf Trn and dial Transfers the original call and answers the new call a transfer to destination Then press Release and Ans or DSS of a Transfers the original call and answers the new call transfer to destination then press Release and Ans Saved Number Redial This featu
18. stations Or enter a group code 131 438 Press Page Dial the originating PDN Press Page Enter the message number station 10 19 system 60 99 Station groups correspond to the same stations that are in respective Page groups assigned in system programming 207 destination DN or group number 431 438 for Page Group 1 8 respectively This can be your number or another station number The LCD displays the message In this example system message 60 was entered This assumes the message is already stored in memory MODE 94 DEST EKT NO MODE 94 DEST EKT NO 207 MODE 94 ORG EKT NO MODE 94 ORG EKT NO XXX MSG NO OUT TO LUNCH LCD Operation Messages 7 Press Page MSG NO 8 Press Mode MODE NO 9 Press O At the destination station the LCD displays the originating station SENT 207M number and the Msg LED flashes To receive a notification message Press Msg gt To cancel the message from the telephone that set the message Press PDN and dial 64XXX where XXX is the PDN of the telephone that set the message Silent Messaging Busy Station An audible tone and an LCD message can be sent to an LCD station that is busy The busy station can return a message to the calling station s LCD The two stations may continue this procedure to carry on a silent conversation Soft Keys mu
19. telephone see Table 6 for the DN Or to pick up door phone calls ringing someone else s phone press DN 5 30 To call monitor a door phone 1 With the handset off hook press a DN Dial the DN for the desired door location gt To call from a door phone 1 Press the door phone button and then release it When answered speak at a normal voice level in the direction of the door phone Features Door Phone s Note 5 30 access is a system option that may not be turned on for your system You hear dial tone and the LED flashes green in use If you have an LCD telephone see Table 6 for the DN A two way talk path exists between your telephone and the called door phone You can audibly monitor the area around the door phone Note Door phone DNs can be stored on SD buttons See Feature Access Codes on Page 62 You hear a distinctive ringing tone one or five times set in system programming 43 Features DTMF Tone Dialing with and 4 DTMF Tone Dialing with and You may have to send and DTMF tones to some devices or services such as a voice mail device or computer output service DTMF tones are automatically enabled on stations with Speed Dial If you do not have Speed Dial you must first dial to enable these tones This feature disables the Speed Dial feature during the call Speed Dial is restored when you complete the call or place it
20. the 2000 series digital telephones for Strata DK systems Models covered in this user guide include digital telephones equipped with a Liquid Crystal Display LCD and or speakerphone Also discussed are Digital Add on Modules DADMs and the Direct Station Selection DSS Console The Strata DK systems which support this equipment are DK14 DK16e 16 DK40i 40 DK424 DK280 Release 3 0 or higher Note This user guide incorporates the information in the Strata DK s Liquid Crystal Display Digital Telephone User Guide and the Add on Module and Direct Station Selection Console User Guide Those guides are discontinued vii Introduction Organization Organization Chapter 1 The Grand Tour provides an overview of the equipment buttons Light Emitting Diodes LEDs and LCDs Chapter 2 Features describes the available digital telephone features in alphabetical order Detailed instructions on using each feature are covered Chapter 3 LCD Operation includes an explanation of the Control button and Soft Key operations Features which are available only on the LCD digital telephone are presented alphabetically and include detailed LCD displays Chapter 4 Add on Module DSS Consoles describes the DADM and DSS console features and buttons Appendix A Access Codes provides instructions for programming a sequence of steps or access codes onto feature buttons It includes CO Line Access Codes Paging Group Codes Feature
21. to be stored max 16 digits 6 Press Redial The number is stored and is automatically dialed when the optional linked station SD button is pressed or the linked Station Speed Dial access code is dialed 65 Features Speed Dial Advanced Features Linked Speed Dial Example The System Administrator can store a CO line access code plus international long distance dialing codes in System Speed Dial locations See Table 16 on page 112 You link the System Speed Dial code to a telephone number stored in any Station Speed Dial location on your station System Administrator Stores the CO line access code and the international dialing sequence 9011813 in the System Speed Dial location 690 from the administrator station Press Redial Speed Dial 690 PDN 9011813 Redial Note When you press PDN the letter P Intercom is displayed on your LCD It is the PDN that is used to automatically access internal dial tone before dialing the remaining numbers in the Speed Dial sequence in our example that number is 9011813 where 690 System Speed Dial Code that is linked 9 CO line access code 011 international area code 81 country code example Japan 3 city code example Tokyo Station User Stores the System Speed Dial information on Speed Dial Code 10 Press Redial Speed Dial 10 Speed Dial 69058769374 Redial where 10 Station Speed Dial Code 690 System Speed Dial Code being l
22. user guide instruct you to perform a step while on hook or off hook These terms refer to the position of the handset Off hook indicates that the handset should be lifted off of the telephone cradle On hook indicates that the handset should remain in the cradle and should not be lifted Volume Controls Table 4 10 Your telephone has a volume increase and decrease button for controlling speaker and handset volume levels You must hold down either button Vol A Vol V for at least 1 8 second for any volume change to occur If you continually hold down either button the volume continually changes about every half second until the level limit is reached You hear ring tone as long as you press a Volume button when your telephone is idle The method for changing feature volume varies Some features can be adjusted using only the Vol A Vol Y see Table 4 and others require additional buttons see Table 5 on page 11 Using only Vol A Vol Y Feature anons Comments Status Ring Tone Volume Incoming On hook Adjusting the ring tone volume also changes the Handsfree Answerback and Idle volume level of incoming Handsfree Answerback Speaker OCA and Speaker OCA calls before they are answered by pressing a DN Handset Receiver Off hook After a call is terminated and the handset is on hook the volume level returns to the original level for the next call This original level can be adjusted to hi
23. 0 displays on NO 204 the left and the called station 201 displays on the right 200 CALL 201 If your call is picked up by another station the LCD shows that your NO 204 call to station 200 was picked up by station 201 200 PICKUP 201 DN Pickup Picks up ringing or held Directory Numbers Press DN 5 2 PDN or PhDN that you want to pick up 33 Features Call Pickup Directed Call Pickup This feature enables you to pick up calls ringing in or calls held at other stations gt To use directed call pickup 1 Press Directed The directed PDN is the Primary Directory Number of the Pickup station that has the ringing or held call that is to be picked up or DN 5 2 Dial directed PDN If more than one call is on hold the call on the telephone s lowest button number is picked up Ringing calls are picked up over held calls as a priority To pick up a ringing CO line in a tenant system Press Directed You are connected to a incoming CO line call for a Tenant Pickup 1 4 Group 1 4 or DN 59 Notes e Innon tenant systems Directed Pickup1 picks up any ringing CO line e This feature does not pickup held lines or transferred CO lines that are ringing use Directed Call Pickup Group Pickup Stations can be assigned in system programming to Pickup Groups As many as 20 groups can be created to enable you to easily pick up incoming new or transferred or internal calls that are ringin
24. Access Codes User Programmable Buttons and Speed Dial Access Codes Appendix B Centrex Application describes the Centrex features which may be available with your Strata DK system Appendix C Button Labels lists the feature button designations of the 2000 series digital telephone models How to Use This Guide We suggest that you read this entire guide and get acquainted with the Strata DK digital telephones and its features Once you become acquainted with the basic features you can use this guide in conjunction with the Digital Telephone Quick Reference Guide viii Introduction Conventions Conventions The left column gives The right column gives the immediate response to your action you single or numbered This column also includes additional notes and comments steps that you need to perform a procedure Note Elaborates specific items or references other information Within some tables General Notes apply to the entire table and numbered Notes apply to specific items Important Calls attention to important instructions or information Letters in brackets represent buttons which have Directory Numbers on them For example PDN represents a Primary Directory Number also known as an Extension Number for your telephone SDN represents a Secondary appearance of a PDN A PDN which appears on another telephone is considered an SDN PhDN represents a Phantom Directory Number button an additional Dire
25. D Operation Preference press the flashing DN Line or Pooled Line Grp and lift the handset 16 Features Account Code Calls Incoming Call Notification Muted ringing while you are on a call indicates an incoming call If another call comes in during the first call release transfer or place the call on hold then answer the second call Press Release and Ans or hold down the hookswitch for about one second Account Code Calls Entered before or after a call Account Codes 1 e Forced Voluntary can be used for a variety of reasons including billing tracking and line restriction applications Account Codes are recorded by the system and can along with the details of the calls be printed on a Station Message Detail Recording SMDR report Forced Account Codes Verified Non Verified Some applications require you enter an Account Code called a Forced Account Code before dialing a telephone number If the system is set for Verified Account Codes station users must enter specific codes when entering the Forced Account Code s or the call does not execute Verified Account Codes are established in system programming or by designated stations gt To dial using a Forced Account Code Emergency Override of Forced Account Codes You can bypass Forced Account Code requirements with three emergency numbers including 911 See your System Administrator for these numbers 1 911 2 3 Voluntary Account Codes V
26. Directory Numbers PhDNs Secondary Directory Numbers _ SDNs of Station 11 Calls to Station 11 can be originated or answered by Station 10 by pressing the 11 1 or 11 2 button AI MERA 1 E ss ss 0 e 11 12 tos Lua 0 12 Station 10 s Primary Directory Numbers PDNs Station 10 Station 11 Figure 2 Multiple Directory Numbers Example Feature Buttons Preprogrammed feature buttons can be assigned to your telephone and vary for individual telephones See Table 17 on page 115 for a list of all the possible feature buttons If a button does not appear on your display or telephone keystrip label see your System Administrator for button assignments If your telephone has not been programmed for a Speed Dial button you can substitute the key in any of the procedures that appear in this guide The Grand Tour LCD LCD In its idle state the 32 character LCD feature on your digital telephone gives you an accurate desk clock and calendar combination When you have an outside call in progress an elapsed time display gives a constant reminder of the call duration Alphanumeric messaging capability is also provided see Messages Memos and Name Display on Page 87 All display functions occur automatically as call processing proceeds A next to the LCD readout sample shown at right on your CF A 201 203 telephone indicates there is more data in memory Press
27. Features 2 This chapter lists all the digital telephone features in alphabetical order beginning on See Page 17 These features can be performed on 2000 series digital telephones equipped with or without LCDs Features which require a telephone equipped with a speakerphone are noted Before You Begin If you are a new user of the Strata DK digital telephone you need to find out if your telephone has been set up for Automatic Line Selection and Ringing Line Preference You will also need to know if your telephone has tone or voice first signaling when you receive an internal call Tone Signaling rings Voice First Signaling does not ring instead you hear a long tone then the caller s voice Each of these features are enabled in system programming and determine how you will make and answer calls on your telephone Automatic Line Selection You have Automatic Line Selection if you hear dial tone and the NO 201 DN Line or Pooled Line Grp LED lights steady green The LCD USING LINE 11 displays the station number 201 and the seized CO line sample shown at right Lift the handset or press Spkr You do not have Automatic Line Selection if you hear silence Press an available DN or Line before dialing 13 Features Quick Reference Ringing Line Preference You have Ringing Line Preference if you can answer a line ringing your station by lifting the handset or pressing Spkr You do not have Ringing Line Pre
28. LCD message functions Advisory messaging enables you to store an informative message for LCD telephones that call your phone Silent messaging enables you to write a message that you can send to busy LCD telephones Silent messaging lets you communicate visually to someone who is occupied on the telephone Notifications enable you to send your station number and message indication to another LCD station Responding to the message the called station receives your message 89 LCD Operation Messages System Messages 60 64 System messages 60 64 are standard messages You can fill in the blanks of messages 62 64 see below Example Message 64 can be edited to read RETURN ON JAN 4 Callers with LCD phones will see that message when they call your number System Message Number 60 61 62 63 64 System Messages 65 99 Preprogrammed message Max 32 digits per message OUT TO LUNCH IN A MEETING CALL BACK AT RETURN ON System messages 65 99 can only be programmed or permanently changed at the Administrator s telephone Any messages programmed at Administrator s telephone remain in memory until canceled from Administrator s telephone or until the system is reinitialized Station Messages You can create up to 10 station messages 10 19 Once entered a message can never be deleted only overwritten gt To enter store a station message 1 Press LCD Msg Select or PDN 68 2 Enter th
29. Long Pause The pause is either 1 5 073 Ten second pause which seconds set in system can be entered anywhere in programming The LCD the Speed Dial number The displays P LCD displays L Press Spd Dial Pause Press Spd Dial Lng Pause or if Spd Dial Pause is not on the telephone press Flash to store a pause Features Speed Dial Advanced Features Speed Dial Number Linking You can link any of the Station Speed Dial numbers to System Speed Dial codes or to any of the optional buttons associated with these codes This enables up to 36 digits to be stored under one Station Speed Dial button or code The number directly stored in the System Speed Dial number dials out first then the number linked to it Typically a company s special carrier access telephone numbers are stored as part of the digit string Note A designated station can be used to link System Speed Dial codes See the System Administrator s User Guide Important Before linking Speed Dial Numbers make sure the System Administrator has stored the desired number in the System Speed Dial you plan on using gt To link station system speed dial numbers 1 Press Redial 2 Press SD or Speed Dial a Station Speed Dial Access Code See Table 16 on page 112 3 Press Speed Dial 4 Enter the System Speed Dial Access Code to which the number will be linked See Table 16 on page 112 5 Enter the telephone number
30. Message Notifications usina ralph el 93 Silent Messaging Busy Station coinne in e e A nene encina aa 95 A LEa n OE E NN 96 Speed Dial Memos cti nna a a van a a aa na dass 96 Timed Reminders E nels eed Meggan e E An SOT SM a ara 98 Name Number Display cetonas a 98 Contents Chapter 4 Add on Module DSS Console Chapter 4 Add on Module DSS Console DADM alone e is standin 101 DSS Console i322 Heni ic eret erone ene ea eea aa EE ola a EEEE ENEE E alien s te kad 103 PD SSH Button a TA AS A E AET EE AO A Sie 104 EGALUTES ne a A A A A 104 Calling a Station ca e hers Mean hat ie ec de Re ee ees 104 Transfer to an lle tation 5111210 ti A A AA DR ea a 104 Call Transfer with CMD iii AAA an 105 Call Answering CO Line ia 106 Speed Dial iii A A kelleta te ali 106 PAGING curtir anna ni isis altas 106 Call Forward Override DSS Override cooooocccnnonococcnonononononnnnccnnnnnnononannnccnno nono nono nn ncnnnn nn nccnnnnnnos 106 Night Trastero id 107 COME Access CA chee ied een ea este dann Sint eet aaa a 109 Peatuire Access CodeS cereal raton Ino TS IT ca 110 Paging Access Codes ii A A A e 110 Speed Dial Access Codes ita dis ad dd dd 111 Flexible Directory Numbering cion it id 113 Centrex Feature Buttons tecno t as Sotho E A AS 113 Ringing Repeat casos otitis a rosados id we lacie abit 113 Delayed RINGING cio ito piras lia biela aires atea 114 Strata DK Digital Telephone 5 99 Introduction This guide describes how to use
31. See Timed Reminders on Page 67 Name Number Display This feature enables you to enter a name title telephone number location etc in system memory This name title e g LOBBY displays on your station s LCD while it is idle and on other stations LCDs when you call them or they call you Name display information for non LCD telephones or voice mail auto attendant devices may be entered by the System Administrator for display on other stations LCDs when called When this feature is set your Name Number displays during direct forwarded and hunted calls On override or OCA calls it does not display To enter name number information 1 Press DN 621 USER NAME 98 2 Enter the new information up to 16 characters e g user name and station number See To enter LCD characters on Page 88 3 Press Spkr To clear name number display 1 Press DN 620 2 Press Spkr The information is stored and appears on the top line of your station s LCD When you call a station the name title displays on the bottom of the called station s LCD LCD Operation Name Number Display TOSHIBA EXT 200 DATE DAY TIME NO 213 TOSHIBA EXT 200 You hear confirmation tone then busy tone During clear After clear A name is displaced by message and call forward settings if they are set Note This procedure does not erase the name number To rest
32. TOS H l BA Telecommunication Systems Division Strata Dx Digital Business Telephone Systems Digital Telephone User Guide includes LCD Add on Module and Direct Station Selection Console Publication Information Toshiba America Information Systems Inc Telecommunication Systems Division reserves the right without prior notice to revise this information publication for any reason including but not limited to utilization of new advances in the state of technical arts or to simply change the design of this document Further Toshiba America Information Systems Inc Telecommunication Systems Division also reserves the right without prior notice to make such changes in equipment design or components as engineering or manufacturing methods may warrant DKA UG DKTEL VC 4016146 Version C 1 May 1999 Version C April 1998 Version B October 1997 Version A September 1996 Copyright 1999 Toshiba America Information Systems Inc Telecommunication Systems Division All rights reserved No part of this manual covered by the copyrights hereon may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems without express written permission of the publisher of this material Strata is a registered trademark of Toshiba Corporation Stratagy is a registered trademark of Toshiba America Information Systems Inc Trademar
33. To deactivate group listening Release Spkr The Spkr LED turns OFF You can talk to the party through the handset Handsfree Answerback You can talk back to internal or incoming Tie Line calls without lifting the handset To receive a handsfree internal call 1 You hear a single long The LED flashes green incoming call The Mic LED lights tone followed by the steady red indicating your microphone is active The Spkr caller s voice LED flashes red 45 Features Handsfree Monitoring 2 Do not lift the handset speak toward the telephone in a normal voice level Notes If you have a speakerphone you will have better performance if you press the called DN button first A DN must be pressed or the handset must be taken off hook to actually answer the call This is necessary before transferring or placing an internal call on hold e Youcan press Vol 4 or Vol Y to control the volume of the Handsfree Answerback caller s voice and ring tone See Chapter 1 The Grand Tour for more information on volume control Handsfree Monitoring Calls placed on hold by an outside party may be monitored handsfree This feature frees you from having to hold the handset to your ear until the outside party returns to the call enabling you to take care of other tasks in the meantime gt To use handsfree monitoring 1 While on an off hook call press and hold Spkr 2 Place the handset on hook 3 Relea
34. age calls Directed Pickup 1 2 3 or 4 Tenant Call Pickup Buttons If the system is shared by tenants the Directed Pickup 1 4 buttons pick up ringing CO line calls for Tenants 1 4 respectively Do Not Disturb Do Not Disturb Button Press to lock your station in or out of the DND mode DSS Direct Station Selection Button s Press to ring a preselected station The LED associated with each DSS button provides the status idle busy of the station assigned to the button Flash Flash Button Press to perform the following functions Disconnect and recall dial tone on a CO line access Centrex or PBX features enter a pause or flash signal when programming speed dial numbers Group Pickup Group Pickup Button Press to pick up a call that is ringing a station that belongs to a Pickup Group that your station is a member of 116 Table 17 Add on Module DSS Console Delayed Ringing Feature Button Definitions Continuea 2000 series Telephone Definitions HS OCA Talkback Handset Off hook Call Announce Button Press this key while off hook busy with a call and while being called by an internal caller who initiates off hook call announce to switch the talk path from the current call to the off hook call announce internal caller LCD Msg Select Message Select Button Press to enable system and personal messages to be displayed on the optional 32 character LCD Line Line But
35. as not assigned in system programming Thirty seconds after the first digit of the telephone number is dialed the display changes to TRNS CONF and PGE If the call is an incoming call the TRNS prompt appears immediately when you answer the call To Use Soft Keys to Make a Conference Calll 1 While on an outside The outside call is placed on hold call press CONF Page to initiate the Conference Optional You can press RTRN Scroll to terminate the operation and return to the outside call 80 TALK ON LINE 3 ABR CONF PGE TALK ON LINE 3 TRNS CONF PGE LINE OR STATION LINE STA RTRN If you press RTRN you will have to repeat the previous step if you wish to return to transfer conference or page To transfer to a station press STA Page Dial a station number Optional If you have voice first signaling announce the call to station 203 Press JOIN Page Press EXIT Mode to drop out of the conference or CONF Page to add another party to the conference The name and or number 203 displays for about three seconds If you have Voice First Signaling the display changes to If you have Tone First Signaling the phone rings station 203 and the display changes to The called station answers and you are connected to station 203 and the outside call remains on hold All parties are now joined in a conference Your LCD indicates that
36. ave an LCD telephone you can find out the actual Directory Number of a DN button by pressing the DN you want to display DN 210 and dialing 407 The number 210 displays Directory Button Definitions Button Definitions PDN Primary Directory Number Press to answer a call to the Primary Directory Number or to initiate a phone call The PDN is specifically your Extension Number or Intercom Number Your telephone can have up to four PDN buttons with your number You can set Call Forward and Voice Mail ID code for your PDN SDN Secondary Directory Number A PDN of another telephone which appears on your telephone is considered a SDN You cannot set Call Forward and Voice Mail ID code for SDNs on your telephone PhDN Phantom Directory Number Up to eight Phantom Directory Numbers can be dedicated to a station or shared by a group of stations One example of a Phantom Directory Number application is when it is used as a common phone number for an entire department For instance when the PhDN appears on a group of telephones such as the Sales Department it will ring on all of the telephones of the group when it is called You can only set Call Forward and Voice Mail ID code for PhDNs that are owned by your telephone You can have a separate message waiting button and mailbox for up to four PhDNs on your telephone The Grand Tour Buttons o Fi a Phantom
37. button To store longer dialing strings see Speed Dial Number Linking on Page 65 To insert a pause or flash signal in the number see Speed Dial Pause and Flash Storage on Page 64 Press Redial Repeat the previous procedure on See Page 60 skipping Step 3 The number is stored gt To program one touch telephone number dialing Features Speed Dial Repeat the previous procedure on See Page 60 except for Step 3 For Step 3 press PDN CO line access code before the telephone number See CO Line Access Codes on page 109 gt To make a call using a Speed Dial button or access code 1 2 Lift the handset Access a CO line if necessary If your SD button has been programmed to automatically do this skip this step Press SD or Speed Dial Then enter a Speed Dial access code see Table 15 on page 111 The system dials the telephone number assigned to the button code If your SD button is one touch as explained above skip Step 1 61 Features Speed Dial Advanced Features Speed Dial Advanced Features Feature Access Codes You can program SD Speed Dial buttons with feature access codes for a single feature or a sequence of features as long as the keyed dial pad characters do not exceed 20 digits To determine how many digits you have count 2 digits for Cnf Trn PDN and Hold feature buttons and 1 digit for all other dial pad characters See Tabl
38. cal program setting forward Add on Module DSS Console Features To override call forward with your DSS Console Press the station DSS set for call forward Night Transfer You can use the DSS console to make the system ring different telephones for incoming calls during different times of the day For further details refer to the Strata DK System Administrator s User Guide gt To enable disable night transfer Press Night Transfer to toggle night transfer ON OFF 107 Add on Module DSS Console Features 108 Strata DK Digital Telephone 5 99 Access Codes A This appendix contains access codes for outside Speed Dial numbers CO lines Paging Group and Paging Zone Codes CO Line Access Codes CO lines are used when you dial an outside number If your telephone does not have a CO or Line button you can enter the appropriate code listed in Table 12 to access an outside line You can also store the code on a Speed Dial SD button for one touch access If you are storing a CO line access code onto a Speed Dial code enter 44 before the CO access code e g to store code 7001 enter 447001 In some systems 9 is used as a general group code or to access Least Cost Routing LCR System users are required to dial 9 in order to access an outside line If you press 9 in a system programmed with LCR you may not hear internal dial tone depending on system programming See your System Administrator for the code which appli
39. calls and transferred calls to your PDN also do not forward to external destinations Only incoming calls over CO lines dedicated to immediately ring your PDN the private CO Line button and or DID line call forward externally Any of the other Call Forward modes can be set for your PDNs or PhDNs simultaneously with Call Forward External Using Call Forward Buttons If your telephone has been system programmed for a Call Forward button you can use one of the following Call Forward buttons to set the feature for a PDN Call Frwd All Calls Call Frwd Busy Call Frwd No Answer Call Frwd Busy NAns Call Forward External and Call Forward to Call Forward Fixed feature Using Access Codes If your telephone has not been programmed for Call Forward buttons or you are forwarding a PhDN you must use access codes to set the Call Forward feature LCD Telephones The LCD on your telephone provides you with call forwarding information Make CF Call When you call a DN that is forwarded 203 the DN you called is NO 201 shown first 203 The display changes to the DN where your call forwarded 210 NO 201 210 Receive CF Call When a call is forwarded to your DN 210 the calling DN 205 is NO 201 displayed on the left and the DN called is displayed on the right 205 CALL 203 203 Note The LCD examples shown in the following sections are identical to those on your telephone s LCD At tim
40. ccess code information Press You hear ringback tone signal then internal dial tone for 10 seconds Try again if you hear busy tone Note See the System Administrator for DISA telephone numbers You hear a confirmation tone If a number is not dialed the system automatically makes the DISA CO line ring as a normal incoming call Then if the call is not answered within 15 seconds after the ringing starts it disconnects You hear a confirmation tone See the System Administrator for the security code which is assigned to your telephone in system programming You hear a confirmation tone Features Call Park Orbits Call Park Orbits The Call Park feature enables you to hold a call temporarily in an orbit the area where the call is held Anyone can retrieve the call from the orbit using the same or a different station There are 20 General Park Orbits for the system and 1 Personal Park Orbit for each station Once you have parked a call in an orbit you can Hang up and retrieve the parked call at a later time Originate another call Access a voice paging device to announce the parked call for pickup from another station If you park a call and it is not retrieved the following occurs If your station is idle when the system Call Park recall timer expires the parked call automatically recalls to your station IE your station is busy the parked call camps on If you have an LCD telephone you can let
41. cess to a menu of options RING Makes a called station ring when making a voice announce call to the station RLS Disconnects a call and returns phone n to the idle state RTRN Terminates a feature operation and to return to a previously displayed state STA Adds a station to an existing call while in the Conference mode The LCD prompts you to dial a station number after you press this key TALK Makes a voice announcement to a called station that is ringing TRNS Initiates or completes a Transfer while on an outside call Press once for an immediate or announced transfer depending on system programming Pressing TRNS again completes the transfer 82 LCD Operation Busy Lamp Field BLF Display Busy Lamp Field BLF Display This feature displays when a station is busy or ringing on any type of DN or CO line If all or a telephone s PDNs are in use on another telephone s the telephone shows busy on the BLF even though it may be idle If a telephone is in the DND mode the telephone BLF appearance displays busy Starting with the number entered the BLF displays a group of 10 PDNs per line a total of 20 for the LCD Pressing Page scrolls the display The BLF mode stops all other displays from appearing on your telephone s LCD gt To display the BLF 1 Press Mode 1 BLF NO 2 If PDNs are two For example if you enter 2 for 200 200 0 5
42. ckup ci i 35 Call Transfer with Camp On tt A iia ad ad 35 Call Waiting lares coloso E illness 36 Conference Calls cir ers tiepen sea eeoa a a E a plekke EA E EE EREA 37 Date Time Day Adjustment oinensis eE ao eaa TaSi aeS Ee SEES SEE NAENDA NE SONES ESES 38 Direct Inward System Access DISA essssssssssssssssssssssssereseesseesssesseessessseeeseessseesssesssessessreesseessessseessesse 38 DISA Calls AAA RAN 38 DISA Calls External n o a E ats oh EEN dade EENE cane E ER 39 Direct Station Selection DSS Buttons Hotline ccooonoccnnonocncnononnnnnononnnnnnonnncnonnnnncnononnncnnnnnnnnnnnn itn 40 Do Not DISTUILADND o ae en e en AA A A ode een 40 Door LOCKS A M A 41 Contents Chapter 2 Features Door Phone aiii A A AA Sed eet 42 DTME Tone Dialing with and F ici idad ita 44 Emergency Ringdown Hotline Service incensi droein nrn eii ee aiit erat 45 Group Listening a A SL OL 45 Handstree Answerback siii aa 45 Ha ndsfree MOonitotinB s 2535 usa A ee en ee ee a 46 ISDN Outgoine Callina Pst ese este dete selat tbe Aet otic beh dete node celts ieee ve uku to At A 47 SUDAdOTESS iia thrash ka Tu estes cits Nel je ave ELSK eV a ASUME a E ASTU 47 Message Wallet ias estetica vel kvetkaa tekk da 48 Message Waiting Light on PDN oenn iaai ae eana nE errori 48 Message Waiting Light on PADN MW imiteeeenereneneneneneneenneeeneeonneoneeeeteeeneeneeene 49 Message Waiting Light on Another Telephone i iete
43. ctory Number DN represents a Directory Number button also known as an Extension or Intercom Number Whenever DN is used in this guide it means the user can use any PDN SDN or PhDN DSS represents the directory number of another station which is accessed from a DADM or DSS Console when this button is pressed Extra bold represents buttons on a telephone means through is used for multiple key entries denotes the step in a one step procedure Introduction Related Documents Related Documents Refer to the following documents for more information Digital Telephone Quick Reference Guide PC Data Interface User Guide System Administrator Guide The Grand Tour 1 This chapter familiarizes you with the controls and indicators located on your digital telephone Understanding the function of the feature buttons and their associated LEDs will improve your efficiency in using the telephone and will help you take advantage of all of the benefits your telephone offers Toshiba digital telephones incorporate state of the art telecommunications technology and provide a vast array of calling features They are easy to operate and all features are accessed with a feature button or a brief access code If your telephone is equipped with an LCD information and feature prompting makes call handling more efficient and provides easy access to frequently used features Abbreviated feature prompts guide you throu
44. de it appears on the top line 96 10 SPEED DIAL 10 NAME SPEED DIAL Enter the name or memo 12 characters maximum Press Mode Enter a phone number 16 characters maximum Press Redial to record data in memory LCD Operation Memos The name appears on the bottom line as you enter it See To enter LCD characters on Page 88 The number displays on the top line as you enter it gt To display the Speed Dial number and memo Press Mode 8X X where X X is the speed dial number to be displayed gt To dial a Speed Dial number 1 When your phone is idle press Mode 8 Enter Station Speed Dial Code or System Speed Dial Code Press Page to see more of the directory of numbers memos Press an available Line or DN and enter a CO line access code gt To check a speed dial number 1 When phone is idle press Mode 8 SPEED DIAL NO 10 The number is dialed MODE NO 8 97 LCD Operation Name Number Display 2 Dial a speed dial TOSHIBA is the memo up to 12 11 TOSHIBA number characters 7145553700 714 583 3700 is the number up to 16 digits 3 Press Page to scan If the number is longer than 16 digits a appears in the far the directory for the right corner of the display appropriate number memo 4 Press Scroll to display any remaining digits Timed Reminders
45. e 63 To park and page a call 1 While on a call press The LED flashes green consultation HOLD LINE 2 Park and Page hold ENTER ORBIT NO or Cnf Trn 331 2 Enter a General Orbit The call is parked and the CO line Number 900 919 flashes Hold or the DN LED turns or a valid PDN OFF Or if you have an The system parks the call on the lowest vacant Orbit Number LCD press 999 32 Features Call Pickup 3 Entera DN ora After you enter an Orbit Number a short burst of dial tone Page Group or Zone prompts you to enter the Page access code access code see Tables 13 and Mon The LCD shows the 999 Auto Park HOLD LINE 2 Pages 110 and 111 entry 999 respectively The LCD shows the Line being held HOLD LINE 2 and its orbit number Example Line 2 L 2 ORBIT 900 is held on orbit 900 4 Make your announcement include the Orbit Number 5 Hang up to free the If the parked call is not retrieved PARK ORBIT 900 paging device within a specified time the call rings HOLD back to your phone When a parked call recalls your phone the LCD shows the line or L 2 PK ORBIT 900 DN that is recalling and the orbit number Call Pickup You can pick up a call that is ringing another station s PDN or PhDN a call placed on hold at another station and other types of calls When you pick up an internal call the calling station 20
46. e 7 for a list of feature access codes Your System Administrator can tell you which features can be programmed on your telephone To store a feature onto a SD button Redial SD Feature Access Code Redial See Table 7 for Feature Access code sequences SD the speed dial button the feature is stored on Tostore a feature onto a code Redial Speed Dial Speed Dial Access Code Feature Access Code Redial Important 62 Do not lift the handset If you do not enter the entire sequence within a specified time set in system programming for either one or three minutes the operation times out and your telephone returns to idle mode 66779 If your telephone does not have a Speed Dial press instead of Speed Dial and enter 44 instead of in all feature sequences PDNs can be stored in speed dial sequences but PhDNs and SDNs cannot Table 7 Feature Access Codes Features Speed Dial Advanced Features Features Feature Access Code Sequence Account Code Frequently used codes Cnf Trn 46 Account code digits Automatic Callback 4 Background Music Telephone Speaker ON PDN 484 Background Music Telephone Speakers OFF PDN 480 Call Forward All Calls To Station or VM PDN 601 Directory Number Call Forward Busy To Station or VM PDN 602 Directory Number Call Forward Cancel PDN 601 Call F
47. e Hold from another station dial 5 plus your DN or dial 445147 plus the CO line number 001 200 that the call is held on If a call is not retrieved by a certain time set in HOLD LINE 201 system programming it recalls back to your phone LINE 10 RECALL You hear repeated recall tone or if you are on the phone you hear recall tone twice The Grand Tour Buttons Table 1 Fixed Button Definitions Continued Button Definitions Hold continuea If the held party hangs up the call is released and the CO provides a hold release signal Note If your telephone is programmed for Automatic Hold existing calls are automatically placed on hold when you answer a call or make another call See Automatic Hold on Page 22 A different call can be held on each DN or Line A CO LINE 02 button on your phone Each time you press Scroll HOLD a different DN or Line is selected The selected button s LED flashes rapidly and your LCD displays information for the call holding on that button DN 202 samples shown at right HOLD Mic Microphone Press to toggle the microphone ON OFF while the telephone is in use The LED indicates the status of the microphone Notes The microphone and accompanying LED are always ON when receiving voice first internal DN calls to enable Handsfree Answerback and OFF if you receive a ring first call Mic may be ON OFF wh
48. e parties hang up If not the lines must be supervised to be disconnected see Supervision on Page 72 CO Buttons This feature allows a station user to connect two CO lines then drop out of the conversation On some systems both CO Line buttons or Pooled Line Grp buttons must appear on your telephone to allow Tandem connections to be established from your telephone To connect two outside lines using a Line button 1 Press CO Line You hear dial tone Or Pooled Line Grp and dial a telephone number 2 After the party You hear dial tone The CO Line LED flashes conference answers press Cnf rate The new Line LED flashes in use rate Trn 70 3 Press another CO Line or Pooled Line Grp and dial a telephone number Or ON some systems you can press Cnf Trn and dial a CO line access code followed by a telephone number After the party answers press Cnf Trn If you receive a busy tone or no answer return to the original connection by pressing the original Line button Press Cnf Trn and hang up Features Two Tandem CO Line Connection It is not necessary to have both CO Line buttons on your telephone The Line LEDs both flash in use rate and all parties are conferenced You hear dial tone Both Line LEDs continue to flash exclusive hold rate and the two lines are connected N1 and N2 identify the connected CO lines TRK TRK N1 N2 JAN 10 THU 11 57
49. e two digit message number This is a station option that is enabled in system programming The LCD Msg Select PDN LED flashes MSG NO The current message if any is displayed 10 19 to be stored 3 Enter the message See To enter LCD characters on Page 88 90 The LCD Msg Select PDN LED lights steadily and the LCD displays the message The message is now stored in system memory LCD Operation Messages 4 Repeat Steps 1 3 for any additional messages you want to store 5 Press LCD Msg The message displays on your LCD an Advisory Message see Select below To cancel the message display press PDN and dial 68 or press LCD Msg Select or Spkr gt To set an advisory message for incoming calls 1 Press LCD Msg The LCD Msg Select PDN LED Select flashes MSG NO or a PDN 68 2 Enter the desired The selected message displays This message number assumes the message has already been MSG NO 10 10 19 station stored in memory or 60 99 system 3 Press LCD Msg The message displays on your telephone s LCD The LCD Select Msg Select PDN LED lights continuously The selected e message is sent to LCD phones when they call your PDN or e Px any PhDN owned by the telephone 4 Ifyou have Call Forward set press Page to display the message instead of the CF display 91 LCD Operation Messages gt To cancel an advisory message that has b
50. ed for each station to be two muted rings only or continued muted rings until the call is answered This option applies to the station receiving the muted ring The muted ring can be sent to the telephone speaker or to the telephone handset headset and speaker Do Not Disturb Override lets you send a tone to an idle or NO 204 busy station in the DND mode to indicate that a call is coming in INT 210 DND Your phone can also be programmed to block Do Not Disturb Override from other phones Your station s LCD shows the station you have called 210 is in the DND mode OCA is possible to DND stations from stations that are programmed for Do Not Disturb Override Executive Override enables you to enter an established conversation Your phone can also be programmed to block Executive Override from other phones The Privacy on Line does not block this feature Privacy Override enables you to enter an established call on a private common CO Line button it will not operate on common DNs which are always private See Conference Calls which allow up to four parties to talk on a DN button Up to two station users can enter an existing CO line to station call i e up to three stations can be connected to a CO line You can also use this feature if the station that is already connected to the CO line is in the Privacy Release mode Station users with Privacy Release can allow stations to enter their conversations even
51. ed to your voice mailbox Note Call Forward buttons can only be used to Call Forward PDNs access codes can be used to Call Forward PDNs or PhDNs gt To forward calls to voice mail 1 Press the desired Call The LED flashes Forward button or a PDN or You hear a confirmation tone after entering the access code ee kll Call Forward access codes code Call Forward All Calls 601 Call Forward Busy 602 Call Forward No Answer 603 Call Forward Busy No Answer 604 2 Dial the Voice Mail See your System Administrator for the correct voice mail System Directory Directory Number After dialing you hear confirmation tone number 3 Press the same Call If your phone has a Call Forward button assigned its LED Forward button used lights steady red in Step 1 Or if you used an access code sequence press Speed Dial Redial Spkr gt To cancel Call Forward Press Call Forward The Call Forward LED turns off button Note Call Forward buttons apply only to PDNs and not to PhDNs Or press a PDN or You hear a confirmation tone and Call Forward is cancelled PhDN 601 then hang up 75 Features Voice Mail Integration 76 Strata DK Digital Telephone 5 99 LCD Operation 3 This chapter covers the LCD its buttons and displays Special features available only with the LCD are described in detail and step by step instructions on using them are given For digital telephone standard features
52. ee Timed Reminders on Page 67 System messages 65 99 if available are written by the System Administrator and cannot be edited by the user 87 LCD Operation Messages Memos and Name Display To enter LCD characters 88 1 Access message memo name display Enter the message name memo up to 32 alphanumeric characters using the following dial pad keys dial pad shown at right 1 moves right moves left toggles between alphanumeric mode dial pad defaults to numeric mode O scrolls the alpha special characters To blank out any portion of a message press 1 in alpha mode and move the cursor to the right A cursor appears at the first character in the display See Table 11 for dial pad key equivalents Move Right El N Alpha mode only 4 Toggles between alphanumeric characters o v Pale CAES E Move Left Scrolls alpha special characters Each character the cursor transverses is deleted LCD Operation Messages Table 11 Dial Pad Key Equivalents Letter sail Letter ERA Letter EA Symbol Key Equiv A 2 J 5 S 700 1000 B 20 K 50 T 8 10000 C 200 L 500 U 80 100000 D 3 M 6 V 800 1000000 E 30 N 60 W 9 Note Symbols shown above must be F 300 O 600 X 90 made in alpha a 2 Aa UCA E otis dai pad H 40 Q 10 100 l 400 R 70 Messages There are three basic
53. een set at your station Press LCD Msg Select or PDN 68 Spkr The LED goes out If a station message was sent this procedure does not erase it To set a advisory station message for a remote station 1 While your telephone MODE 95 is idle press Mode DEST EKT NO 95 2 Dial the destination 207 the destination PDN MODE 95 DEST EKT PDN EKT NO 207 3 Press Page MW TO ST123 MSG NO 4 Enter the message This assumes the message is already MW TO STXXX number station stored in memory MSG NO 10 10 19 system 60 99 5 Press Page Remote calling station messaging allows you to set a calling station message for only one station at a time 6 Press Mode 207 the PDN where message will be set CALL 207 010M 010 the message number Callen station M message Is set 7 Press O Your LCD shows the time and date The message is displayed at station SENT 207 207 LCD telephones calling station A Your station 207 receives the message 92 Message Notifications With an LCD telephone you can set short messages up to 32 characters that display to callers with LCD telephones LCD Operation Messages Any station can record a message however only stations with an LCD are able to see the stored messages Stations that do not use Soft Keys Soft Keys Off Mode 70 can send messages live to other LCD station users Notification Statio
54. eereereeeeereeeeeeemees 50 Microphone Cut Off ii EA 50 Off hook Call Announce OCA areitan eE a auku teket E A v rke IVa EEEE EKETE 51 HS OCA A A A A TAS Sa aia eae eee 52 SP OCA ada e alti 52 Override Calls A O RN 53 EA A O E 54 D NOt Disturb Override iiss socks vices iia see shtasesslaucotibancesccstoeksobsscesdatssccdesonefesancetevas eea at ke aka ages 54 EXECUULVEOVEMMIde ta A Bonds Altai le alte debe a ee dia 54 Privacy Overtid a A e e TS 55 Toll Restriction Override cria nl ie ni a ne en a tee 55 Pae Announcements iii 56 AI Call Page ini eset ane WE Set eae NG ele eh cde a 56 Privacy OnLine Ratio oi wank EVEN Ted AA erie teen TS Athens ected 57 Privacy Release ae A A AA a Seed 57 Release and AOS Wer cicatrices sted jalebeu kadus eee il 58 Saved Number Redial siii id 58 Speakerphone 17214384 kust NA A A A Sent 59 Speed Dial cinta dada bando ida asta 60 Speed Dial Advanced Features cecilia lili liada 62 Feature Access Codes cenit codi it ava old 62 Speed Dial Pause and Flash Storage oonocnnccnnocanonnnocnnoncnoncnonononaconncnnn ono nonnnan nana cra nana n ona cc ame enne oenae e 64 Speed Dial Number EMKINE icon tte a pia 65 Chain Dialing Speed Dial Numbers iiieiemeteneeeneeeteeoneeneneneneneneoeneoaneeneeenaeennenene enne 67 Timed Reminders eroen aera eneee kkapol Gan einen Guedes ea lates 67 Tone Pulse Diahng nane coeds aes eee Mees wee ae ae ev adu oleae ee 69 Two Tandem CO Line Con
55. en the called station answers if transferring to a station the LED turns steady red when you hang up to complete the transfer The DSS LED is steady red whenever the station associated with the DSS is ringing busy or in the DND mode A Line CO LED is green when the CO line is in use by the DADM console user It is red if it is in use by another telephone user 101 Add on Module DSS Console DADM Notes e The button numbers shown in this figure are examples only and may not reflect the numbers on your particular station equipment e Not available on DK14 systems 2038 First DADM Second DADM Figure 4 Example Button Assignments for the Strata DK DADMs 102 Add on Module DSS Console DSS Console DSS Console The DSS console operates alongside of a digital telephone to provide the telephone with 60 additional feature buttons The buttons can be programmed for DSS CO line access All Call Page Night Transfer and Station or System Speed Dial This guide applies to the DSS Console models DDSS2060 see Figure 5 DDSS1060 and HDSS6560 LEDs on the DDSS2060 and DDSS1060 models light or flash red or green and LEDs on the HDSS6560 model light or flash red For the DDSS2060 and DDSS1060 models the Line CO and DSS LEDs act in the same manner as on the DADM other feature button LEDs on both of these models will be red when activated Notes TOSHIBA The button numbers s
56. en and the digits are displayed as you dial The display automatically changes from dialed number to elapsed time after a programmed period After you hang up elapsed time is displayed for 15 seconds and then changes to date time display Making an Outside Call to an ISDN Trunk 1 Access an outside CO line Dial the number Press Start Features Quick Reference NO 203 USING LINE 6 NO 203 5551374 NO 203 00 13 23 The dialed digits will not be sent until you press this button or until the timer expires See ISDN Outgoing Calling on Page 47 for more information on ISDN calls 15 Features Quick Reference On Hook Dialing 1 Press Spkr if you have Automatic line selection 2 Access an outside line and dial a telephone number 3 Liftthe handset when Note If you have a full speakerphone you do not have to lift the called party the handset answers 4 When finished with the call hang up or press Spkr Answering Calls When you receive an incoming call the LCD displays either the CO NO 203 line 10 LINE 10 RINGING or the station s PDN 210 NO 203 210 CALLING Lift the handset or The green LED changes from incoming call rate to the in use press Spkr rate Your LCD displays the answered line or if you do not For information on Caller ID ANI DNIS LCD displays for have Ringing Line incoming calls see Chapter 3 LC
57. en placing an on hook CO line or internal DN call Each station s Mic can be set in system programming to switch ON OFF with one touch to switch OFF only while pressed and held or to be either ON OFF at the start of handsfree dialing To talkback to an HS OCA call press and hold Mic and talk over your telephone handset headset The LED and microphone remain OFF during OCA talkback operation see HS OCA on Page 52 Mic functions on Handsfree Answerback and OCA calls for privacy Msg Message When Msg LED flashes press Msg to call back the station or voice mail device that activated the LED see Message Waiting on Page 48 This is the telephone s PDN message waiting button Press the same DN or Line that you used to dial the original number Press Redial The last number called is redialed Note If you have Automatic Line Selection you must first lift the handset Table 1 The Grand Tour Buttons Fixed Button Definitions Continued Button Definitions Spkr Press to toggle the speaker ON OFF The LED indicates the status of the Speaker speaker Notes Spkr must be pressed and held down when switching from Handset to Speakerphone mode Also selects a line or the internal PDN if programmed for auto preference in system programming Can be used to disconnect on hook speakerphone calls VolA Press to adjust volume levels see Volume Controls on Page 10 V
58. er department or to send a call to equipment such as a printer If you need to enter subaddress digits follow these instructions gt To make an outgoing call with a subaddress to an ISDN trunk 1 Access an outside CO line 2 Dial the number 3 Press Sub The Sub button informs the system that the following digits are the subaddress 4 Enter the subaddress 5 Press Start The dialed digits will not be sent until you press this button or until the timer expires 47 Features Message Waiting Message Waiting If you call a busy station DN or its user does not answer you can leave a message waiting indication at the station The Msg LED at the called station flashes and the user can call you back by pressing the Msg button with the flashing LED Voice mail devices as well as people can leave message waiting indications All telephones have a standard fixed Msg button LED for receiving retrieving messages left by callers that called the station s PDN Telephones that own PhDNs can also have up to four additional flexible message waiting PhDN MW buttons LEDs for receiving retrieving messages left by callers that called the respective PhDNs To use the PhDN message waiting feature your telephone needs to have PhDN MWs Up to four message waiting indications and LCD messages can be left at each DN or PhDN at one time The fourth message and one of the LEDs is reserved for the Message Center Me
59. er would appear on the first line To display the number while the call is ringing While the call is MR JONES ringing press Page LINE 3 RINGING gt To activate the Caller ID ANI or DNIS display mode Press Mode 61 The system default is ON To deactivate the Caller ID ANI or DNIS display mode Press Mode 60 84 Table 10 DNIS ANI Samples LCD Operation Call Park Orbit List Display Function ANI Caller ID Number DNIS Caller ID Name Incoming Call Incoming ACD Call Answered incoming or transferred call Display changes to call duration Call placed on hold Held call recalls your station Station 201 is transferring a call to you station 200 Transferred station 201 hangs up Transferred call recalls your station 201 Call forwarded to your phone CN 7145556782 LINE 3 RINGING TOSHIBA TSD LINE 3 CALLING TOSHIBA TSD LINE 3 RINGING CN 7145556782 ANSWERED LINE 3 TOSHIBA TSD ANSWERED LINE 3 HOLD LINE 3 SEP 9 TUES 18 30 CN 7145556782 LINE 3 RECALL TOSHIBA TSD LINE 3 RECALL NO 200 201 CALLING CN 7145556782 LN 3 TRANS 201 TOSHIBA TSD LINE 3 TRANS 201 CN 7145556782 L 3 RECALL 201 TOSHIBA TSD L 3 RECALL 201 TOSHIBA TSD LINE 3 CALL 201 Caller ID numbers do not display CN before the number whereas
60. erified Non Verified Voluntary Account Codes are usually optional They can be entered after accessing a CO line or during a call to keep track of the call for client billing purposes An exception is a Voluntary Account Code which is required to change the Toll Restriction classification of your station The code gives you access to telephone numbers outside your usual dialing area and must be entered prior to dialing the telephone number As an example if your station is restricted to local area calls you can make out of state calls by using a Voluntary Account Code set in system programming If the system is set for Verified Account Codes station users must enter specific codes when entering the Voluntary Account Code s or the code is not validated for the SMDR call report 17 Features Alarm Reset gt To dial using a Voluntary Account Code 1 After accessing a CO line press Account Code or Speed Dial 50 or 50 if your telephone does not have a speed dial button Enter the Account Code Dial another account code by repeating Steps 1 and 2 Dial a telephone number Alarm Reset Your conversation is not interrupted NO 204 ENTER ACCT CODE Note If the Voluntary Account Code is not required to dial out the account code can be entered during a call When your station is set for Verified Account Codes you hear a half NO 204 CODE VERIFIED second confirmation to
61. es the entries on the display will scroll off the LCD and only portions of the entries will remain 25 Features Call Forward Call Forward All Calls 1 Press Call Frwd All Calls or PDN PhDN 601 Enter the destination DN Press Call Frwd All Calls or Spkr if access code used The LED flashes red You hear confirmation tone after 601 is dialed The LED lights steady red and calls forward to the stored directory number 203 gt To cancel a Call Forward All Calls Call Forward Busy 1 26 Press Call Frwd Busy or PDN PhDN 602 Enter the destination DN Press Call Frwd Busy or Spkr if access code used Press Call Frwd All Calls Spkr or PDN 601 Spkr The LED flashes red You hear confirmation tone after 602 is dialed The LED lights steady red and calls forward to the stored directory number 203 NO 201 CALL FORWARD TO NO 201 CALL FORWARD TO 203 CF A 201 203 JAN 01 TUE 12 19 NO 201 CALL FORWARD TO NO 201 CALL FORWARD TO 203 CF B 201 203 JAN 01 TUE 12 19 Features Call Forward gt To cancel a Call Forward Busy Press Call Frwd Busy Spkr Or PDN 602 Spkr Call Forward No Answer 1 Press Call Frwd No The LED flashes red NO 201 Answer You hear confirmation tone after SALE EENMAA
62. es to your telephone To access a line Press PDN CO Line Access Code Table 12 CO Line Access Codes System CO Line Access Codes DK14 9 or 801 804 or 7001 7004 DK16e DK16 9 or 801 808 or 47001 47008 DK40i DK40 9 or 801 808 or 7001 7012 109 Add on Module DSS Console Feature Access Codes Table 12 CO Line Access Codes Continuea System CO Line Access Codes DK424 RCTUA 9 or 801 808 or 7001 7016 DK424 RCTUBA BB 9 or 801 808 or 7001 7048 DK424 RCTUC D 9 or 801 816 or 7001 7144 DK424 RCTUE F 9 or 801 816 or 7001 7200 Notes Gaccesses LCR ora general line group 801 816 accesses line groups 1 16 respectively 7001 7200 accesses individual lines 1 200 respectively Feature Access Codes See Table 7 on page 63 Paging Access Codes Your telephone can be assigned to page group s Telephones can be a member of more than one group and each group can have as many as 120 stations Station users can access each group separately by dialing an access code Tables 13 14 To enter a paging group access code Press PDN Access Code Table 13 Paging Groups Paging Group Access Code Paging Group Access Code Station Group A 311 Station Group E 315 Station Group B 312 Station Group F 316 Station Group C 313 Station Group G 317 Station Group D 314 Station Group H 318 110 Table 14 External Paging Zone
63. ference if you have to press the button associated with the ringing call flashing LED to answer the call If your telephone does not have Automatic Line Selection press the flashing DN or Line first before using the handset or Spkr Signaling If you hear a long tone followed by a caller s voice you have Voice First Signaling Talk in the direction of your telephone Or answer the call as you normally would using either the handset or Spkr If you hear successive ring tones you have Tone First Signaling Lift the handset or press Spkr Note You can change to the alternate signaling method when making a call on a call by call basis by pressing 1 after dialing an internal telephone number Quick Reference The following is a quick reference chart for using your telephone s standard features Making an Internal Call 1 Lift the handset or press Spkr Or if you do not have Automatic Line Selection press a DN 2 Dial a directory NO 203 number 201 201 3 When finished with the call hang up or press Spkr 14 Making an Outside Call 1 Lift the handset or press Spkr Or if you do not have Automatic Line Selection you must also press Line or Pooled Line Grp or DN then enter a CO line or line group access code see CO Line Access Codes on Page 109 Dial the telephone number When finished with the call hang up or press Spkr The LED flashes gre
64. firmation tone 657 ID CODE SET 73 Features Voice Mail Integration 2 Enter the voice mail Example for Toshiba voice mail system code and the systems enter 92 the mailbox 92203 voice mailbox DN number plus any required pauses up to 16 203 mailbox number characters 3 Enter your security By storing your security code you avoid having to enter your code code every time you access your mailbox however this will also allow anyone to retrieve your messages from your phone If a security code is not desired do not include it 4 Press Redial You hear confirmation tone The LCD confirms the data storage DATA PROGRAMMED To retrieve messages with Msg or PhDN MW button Press Msg PhDN MW button with flashing LED To cancel automatic retrieval Press DN 657 Redial Multiple Message Retrieval LCD Telephones 1 With the flashing The displayed station is called LED press Msg or PhDN MW When a message waiting voice mail is NO 203 displayed a V follows the station CALL 200 216V number If a sign is displayed you have message waiting indications from more than one source voice mail or stations Press Scroll to rotate through more message waiting sources 74 Features Voice Mail Integration Call Forward to Voice Systems By setting Call Forward to the Toshiba Voice Mail System on your telephone callers are automatically connect
65. g stations that are in your group or in other groups This feature does not pickup held calls You may belong to more than one group See your System Administrator for group assignments Calls Ringing Within Your Group Press Group Pickup or a DN 5 34 You are connected to the call Calls Ringing to Other Groups 1 Press DN You hear dial tone 34 Features Call Transfer with Camp on 2 Enter 5 then the You are connected to the call If the called station belongs to access code more than one group any of the Group Pickup codes 320 339 of the associated with those groups pickup the call group to which the station belongs Page Internal Call Pickup This feature picks up Internal station to station Group Page and All Call Page calls If these types of calls occur at the same time the pickup priority is station to station and then Page calls in the order of occurrence In some systems this feature can be applied to pickup All Call Page exclusively To pickup a page or internal call 1 Press DN You hear dial tone 2 Enter 5 30 You are connected to the caller who originated the internal or page call The page circuit is released Call Transfer with Camp on You can transfer calls to idle or busy DNs Hunt Group Numbers ACD Group DNs etc You cannot transfer or camp on to a station s PDN or PhDn if the station is in the DND mode unless the station s PDN or PhDN appears on other station
66. g the conversation The overridden station 210 displays until the call is ended The station initiating executive override 204 displays until the override is disconnected NO 204 210 EXEC OVRD Your Station NO 210 204 EXEC OVRD Called Station Features Override Calls Privacy Override After reaching a busy Connected parties may hear an NO 204 station press Line optional tone signal before you are LINE 03 PRV OVRD connected Your station s LCD displays the CO line identification Line 03 The overridden station s LCD displays the initiating station s NO 205 number 204 204 PRV OVRD Toll Restriction Override 1 Access a CO line You hear dial tone and the LED flashes at the in use rate 2 Press Cnf Trn 447 You no longer hear dial tone and your No 204 LCD prompts you to enter a code OVERRIDE CODE 3 Enter the Toll You hear dial tone For security reasons the override codes are Restriction Override only available on a selected basis See your System Code four digits Administrator 4 Dial a telephone number 55 Features Page Announcements Page Announcements Station users can make page announcements to telephones and external speakers gt To make a page announcement 1 Press DN lift the Note Each of the page access codes including the PDN handset and enter a button can be stored on an SD button See Speed
67. gh specific tasks In addition to the standard features the LCD telephones provide Alphanumeric Messaging Busy Lamp Field BLF Identification Central Office CO Line Identification Timed Reminders with Messaging Speed Dial Memo Directory Dialing User Name Number Call Duration Date Time of Day displays and the ability to display names and telephone numbers of outside incoming callers Telephones equipped with a speakerphone enable you to make and receive outside and internal calls without lifting the handset Feature operations in this guide use the button designations for the 2000 series models The following telephone models belong to the 2000 series see Figure 1 on Page 2 DKT2010 H 10 button model that enables users to answer internal calls without lifting the handset DKT2010 SD 10 button model equipped with a LCD and a speakerphone which enables users to make and receive outside and internal calls without lifting the handset DKT2020 S 20 button speakerphone model which enables users to make and receive outside and internal calls without lifting the handset The Grand Tour DKT2020 SD 20 button speakerphone model equipped with an LCD and a speakerphone which enables users to make and receive outside and internal calls without lifting the handset TOSHIBA LCD Display Mode Page Handset Scroll C7 LCD Control Soft Key Buttons Red Green LED Indicators Dial Pad H
68. gher lower in system programming Table 5 Using Vol A Vol Y with Other Buttons The Grand Tour Volume Controls Phone Feature Status Press Comments Microphone Sensitivity On hook While pressing The Mic LED flashes about six Off hook hold Mic and Vol times while setting the sensitivity A Vol for three When the microphone is set for seconds the lowest or normal sensitivity the Mic LED lights steady when the telephone is busy on a speakerphone call Handset Headset Call On hook While pressing The tones are received over the Waiting Tone Off hook hold Redial and handset headset and speaker Vol A On hook While pressing The tones are received over the Off hook hold Redial and speaker Vol Y Muted Tone Burst On hook DN followed by You hear the muted tone for 15 6101 then Vol seconds or until disconnected by Note Tone sent for Busy A Vol Y pressing Spkr or DND Override Call Transfer with Camp on etc Ringing Handsfree On hook 6102 followed by Your phone rings for 15 seconds Answerback and Speaker Vol A Vol V or until disconnected by pressing OCA Spkr Enables you to check if you can hear ringing ata distance from your telephone Speaker On hook DN followed by After you press a DN you hear idle Vol A Vol Y dial tone Adjusts Internal and CO Dial Tone Background Music 11 The Grand Tour Volume Controls 12 Strata DK Digital Telephone 5 99
69. hDN MW LED 2 After receiving the message press Spkr Or place the handset on hook gt To cancel PhDN MW 1 Press PhDN 2 Enter 409 3 Press Spkr Your phone rings the station or voice mail device that left the message If the called party or VM device answers the message waiting indication is cancelled automatically If there is no answer hang up and try at a later time The red PhDN MW LED on your phone continues to flash If you have more messages the red PhDN MW LED continues to flash To answer the next message repeat this procedure You hear a steady dial tone The dial tone stops The PhDN MW LED turns OFF indicating that the message has been canceled 49 Features Microphone Cut Off Message Waiting Light on Another Telephone To set a message waiting light on another telephone 1 Press DN and dial You hear ringback or busy tone an internal number 2 Press Msg or 7 The Msg or PhDN MW LED flashes NO 201 red at the called telephone The Msg INT 203 MW SET LED lights steady red at your telephone The LCD displays the station 203 where you set a message waiting light 3 Press Spkr The Msg LED on your telephone turns SENT 203 OFF The Msg or PhDN MW LED JAN 01 SUN 12 19 on the called telephone flashes until the called party presses the flashing Msg or PhDN MW To cancel a message light set on another station Press DN and dial 64 p
70. he following calls to your station forward except in Call Forward External mode Internal calls Handsfree and OCA calls optionally may or may not Auto Attendant calls CO lines calls that ring only your station Transferred CO line or station calls CO lines that ring more than one station do not forward 23 Features Call Forward Call Forward Modes You can set your telephone PDNs or PhDNs for a variety of Call Forward modes Call Forward All Calls forwards all calls immediately your telephone does not ring when called Call Forward Busy forwards calls immediately when your station PDN or PhDN is busy or in the DND mode On tone first systems if your PDN appears on more than one button on your telephone Call Forward Busy forwards calls only when all PDN buttons are in use if there is an idle PDN it flashes or rings when called On voice first systems Call Forward Busy forwards all calls any time your telephone is in use Note Call Forward All Calls Call Forward Busy Call Forward Busy No Answer and Call Forward No Answer can be set with the touch of one button See Feature Access Codes on Page 63 Call Forward No Answer forwards all calls to your station if you fail to answer within a designated time set by you when you enable the feature Your station can be programmed to bypass Call Forward No Answer when receiving Voice First handsfree calls Calle
71. hown in this figure are examples only and may not reflect the numbers on your particular station equipment e Not available on DK14 systems 2039 Figure 5 Example Button Assignments DDSS2060 shown 103 Add on Module DSS Console DSS Button DSS Button The Direct Station Select DSS button can appear on both the DADM and DSS Console Each DSS button is associated with a particular station in your telephone system It can be used to transfer an outside call to the associated station or to make a direct call to the associated station The DSS LED lights steady red when the station associated with the DSS is ringing busy on a call or in the DND mode or when the associated station is idle but all appearances of the station s PDN are busy or in use by other stations DSS buttons cannot call station PhDNs Distributed Hunt Group DNs or ACD Groups Features The LED color indications described in these feature descriptions apply specifically to the DADM and DSS Console models DDSS2060 and DDSS1060 Flash conditions described here apply to all DSS console models and the DADM Calling a Station To call a station s PDN from either a DSS console or a DADM press the DSS associated with the station A station call with a DSS can be made on hook or off hook and with Voice First or Tone signaling After pressing the button treat the ca
72. if the station entering the conversation is not programmed for Privacy Override Privacy Override is blocked by DND Toll Restriction Override Stations can be individually restricted from making toll calls Each station can be allowed or denied specific area and office codes long distance information calls international calls and or operator assisted calls You can completely override Toll Restriction at selected stations or you can change the station s Toll Restriction class The station resumes its normal class at the conclusion of the call 53 Features Override Calls Busy Override After reaching a busy station press 2 Do Not Disturb Override After reaching a station in DND mode press 2 Executive Override After reaching a busy station press 3 Or if you have an LCD phone use the OVRD Soft Key See How to Use Soft Keys on Page 80 54 A muted tone is heard at the busy station indicating that a call is waiting The station number 210 displays A tone signal is heard at the DND station indicating a call is coming in On your station the LCD shows the station number 210 you have overridden Your LCD displays DND OVR DENY if the station you called denies Do Not Disturb Override NO 203 210 BUSY OVR NO 204 210 DND OVR NO 204 DND OVR DENY You enter the conversation The called parties may hear an optional tone signal prior to your enterin
73. ing call The station number you called 210 displays For busy CO line the DN LED from which you attempted to first access the line flashes red incoming call rate The seized line s number 3 displays 210 ACB NO 204 LINE 3 ACB NO 204 21 Features Automatic Hold 4 Answer within three After you answer you hear a single tone and the LED flashes rings to prevent the green in use llback from bei A If you hear a busy tone after answering a callback the called lled AK party is already on another call or the line has already been seized or has received an incoming call Your reguest is not cancelled You will be called again the next time a line becomes idle 5 If you were If the original call was made using LCR the telephone number attempting to make an is automatically dialed outside call and did not use LCR you must now redial the telephone number gt To cancel ACB to busy or DND station Press Auto Callback or DN 43 Automatic Hold Automatic Hold enables you to automatically place a call on hold by pressing another outside Line or a DN button there is no need to press Hold You can also switch between calls without having to press Hold Your telephone must be programmed for this feature otherwise existing calls drop if you do not press Hold before answering or making another call To use Automatic Hold While on a call press another Line or
74. inked to Speed Dial Code 10 5876 9374 local Tokyo telephone number gt To use the new link From your station press the SD 10 button or Speed Dial 10 Your telephone automatically dials 9 to access a CO line then the international dialing sequence code plus the local telephone number 66 Chain Dialing Speed Dial Numbers You can call two or more Speed Dial numbers during one call This enables you to add additional parties conference calls to your conversation with Speed Dialing It also allows dialing of a stored code such as a credit card number to send to a far end computer gt To chain dial Speed Dial numbers 1 Access a CO line See Table 12 on page 109 for CO Line Access Codes Features Timed Reminders Press Speed Dial and dial the Speed Dial code for the telephone number to be dialed See Table 15 on page 111 for Speed Dial Codes To dial another telephone number press Cnf and repeat Steps 1 and 2 Timed Reminders You can set five separate reminders at your station At the time hour and minute set by you your telephone beeps If your phone has an LCD the message is also displayed You can set the reminder to occur once or on a daily basis gt To set a timed reminder 1 Press a DN and dial a timed reminder number 605 609 Enter the time you want to be reminded Press O for the reminder to be repeated every day or 1 for a one time reminder only Use a 24 hour c
75. is number DISA Calls Internal 1 From outside the You hear a ringback tone signal then an internal dial tone for system dial the DISA 10 seconds CO line telephone If you do not dial within 10 seconds the system automatically causes the DISA CO line to ring a telephone or group of telephones designated in system programming Then if the call is not answered within 15 seconds after the ringing starts it disconnects number 38 2 3 When you hear dial tone dial a DN If you receive busy tone or want to dial another number while the station is still ringing press Repeat Step 2 DISA Calls External 1 2 3 From outside the system call the DISA CO line telephone number When you hear dial tone dial a CO line or CO line access code or dial a CO line or CO line access code and then a DISA security code See Table 12 on page 109 access codes When you hear dial tone dial a telephone number Features Direct Inward System Access DISA You hear ring tone When the station answers you are connected If the call is not answered after 6 rings or 24 seconds whichever comes first you hear busy tone To call another station after completing a DISA station call the internal party must transfer you Station and System Page cannot be accessed on DISA calls You hear a ringback tone signal then an internal dial tone for 10 seconds If you do not dial within 10 seco
76. it 2 or 1 disregard the tone and dial the second digit to OCA the called telephone If you still hear a busy tone after dialing 21 or 12 the called telephone is either busy on a speakerphone call or does not have the OCA option set in system programming Either condition blocks OCA gt To answer an HS OCA talkback call Press and hold Mic or HS OCA Talkback Note Press the same button to toggle between parties This puts the original party on hold and you are connected to the HS OCA call for as long as you press Mic When you release Mic the HS OCA party can not hear you but you can still hear the original and HS OCA parties You are connected to the party that has sent the HS OCA call The original party is on hold HS OCA Talkback acts as an ON OFF switch between the two parties gt To disconnect an HS OCA call to your station Press Spkr The HS OCA call disconnects SP OCA gt To answer an SP OCA call Speak toward the microphone of your phone You may want to hold your hand over the handset mouth piece to prevent the other party from hearing you gt To disconnect an SP OCA call to your station Press Spkr The SP OCA call made to your station disconnects 52 Features Override Calls Override Calls The available override features are Busy Override BOV enables you to send a muted ring tone to a busy station to indicate that a call is waiting The BOV muted ring can be programm
77. it list display 85 orbits 31 call pickup 33 directed 34 call transfer 35 with camp on 35 call waiting 36 called station messaging 93 Caller ID ANI DNIS information mode 84 centrex application 113 centrex feature buttons 113 Cnf Trn 3 CO Line access codes 109 conference calls 37 control buttons 77 D DADM 101 datetime day adjustment 38 delayed ringing 114 digital add on module DADM 101 direct inward system access 38 direct station selection buttons 40 122 directed call pickup 34 directory number 5 DISA 38 incoming calls 38 outgoing calls 39 DNIS 84 do not disturb DND 40 do not disturb override 54 door lock 41 door phone 42 DSS button 104 DSS 40 console 101 103 E emergency override of forced account codes 17 emergency ringdown 45 48 executive override 54 exit from any mode 79 F feature access codes 62 feature buttons 7 features 104 call answering CO Line 106 call forward override DSS Override 106 call transfer with camp on 105 calling a station 104 night transfer 107 paging 106 speed dial 106 transfer to an idle station 104 flash 64 flexible buttons 5 flexible directory numbering 113 forced account codes verified non verified 17 G group called station messaging 94 group listening 45 group pickup 34 35 calls to other groups 34 calls within your group 34 H handsfree answerback 45 handsfree monitoring 46 Hold 3
78. it to direct the call to your mailbox Your PDN and up to four PhDNs can be independently Call Forwarded from your telephone to either a unique or the same mailbox number Telephones must be programmed as the owners of a PhDN to be able to call forward the PhDN to a voice mailbox number 72 Features Voice Mail Integration gt To assign a voice mail message mailbox number Note This procedure is required for the initial storage of VM ID code to the Toshiba Voice Mail system Once programmed these digits remain in memory until changed To change the code repeat this procedure 1 Press DN 656 You hear confirmation tone 656 ID CODE SET 2 Enter the voice mail Example for Toshiba voice mail ID code and the voice systems enter 91 the mailbox 91203 mailbox DN plus number any required pauses up to 16 characters 203 mailbox number of the DN you pressed in Step 1 3 Press Redial You hear a confirmation tone The DATA PROGRAMED LCD confirms the data storage gt To cancel the mailbox number Press DN 656 Redial Message Retrieval You can program a flashing MSG or PhDN MW to automatically retrieve your voice mail messages when it is pressed Storing the message retrieval sequence in Steps 1 4 below is required only once It remains in memory unless cancelled or changed To assign the message retrieval sequence 1 Press DN 657 You hear a con
79. ks registered trademarks and service marks are the property of their respective owners Contents Introduction OTE ANIZ AMON A A E As viii Howto Use THIS Gide A it sk viii Conventions uri alt dali is a ios leas 1x Related Documents ia x Chapter 1 The Grand Tour Bu ttOm sos secescckseateres oak cce A ti A A EA hobbies AS asuka ae 3 Fixed BUON is lei a ees Sahk Seo eau gobs wea osha aden DSL SEOS sels esivee leh lo ete eed 3 MAS AAA sasacspasacvesesigecaeatsuntasanasensoace TT 5 ECDAA a dias JAA 8 TSC D Buttons e RR ERE IR de aa 8 1183 24 30 Ea Va 10521 0 ere RN A A ST 9 A 140515 219701 A A BEE 6 i aA 10 Vol me Controls uste ireland dat tad 10 Chapter 2 Features Before You Bor nit TTT 13 Automatic Lime Selection miii a nn ae Ad A aa 13 Ringing Line Preference metacrilato italia 14 Signaling ur A A a 14 QUICK RETErENCE ii a kana aa Mara E Sad ce ib JAMA SARE Daa Ea AT Dates sae Nees 14 Makines n Internal Call uo ai 14 Makinge an Outside Call init aorta kike suhestu adeiko dag 15 Making an Outside Call to an ISDN Trunk ooo cee cee cceeeseeeeeeecaceeesecaeeeaeenseccsaeeecesaecneeeeeeeeaes 15 On Hook Dial da dace dete doce be echo es eat POLGU de 16 Answering Calls conidios lalalala asisto thd vits 16 Incoming Call Notification a id 17 Contents Chapter 2 Features AccountCode Calls too tante liarla dana tt dida 17 Forced Account Codes Verified Non Verified coccooconcnonocnnonononononononononon
80. l displays 86 LCD Operation Messages Memos and Name Display OT press The previous lost call displays MS DOE 7143723546 Or press The lost call information is deleted without auto dialing the call To Auto Dial the lost call 1 Press Mode 62 The phone number and caller name MR SMITH are displayed on your LCD ANI 7145568725 Caller ID numbers always include area codes 2 Press Scroll The next lost call displays OT The previous lost call displays MS DOE 7143723546 3 Press CO Line You hear dial tone or a DN CO Line access code 4 Press Lost Call The DK System auto dials the digit 1 before dialing the Auto Dial saved outgoing telephone number Messages Memos and Name Display The LCD on your telephone can be used to send or receive messages to from other LCD telephone users sample shown at right It can also display the names numbers of the person calling your telephone or the name of the person you are calling Names and memos can also be set to display with speed dial numbers and timed reminders BACK AT 2 PM CALL MEETING FOR 3PM You can write or edit a station message 10 19 fill in the blanks of system messages 62 64 enter a name title that will display when other stations call your station see Name Number Display on Page 98 or enter a Speed Dial see Speed Dial Memos on Page 96 or Timed Reminder memo s
81. ll like any other station call made from a digital telephone DSS LEDs indicate whether the associated station is idle or busy The LED is steady red if the station is busy or ringing and is not lit if idle If all the station s PDN buttons are being used by other stations the DSS LED of the station is lit steady red but the station may be idle If the station is in the DND mode its DSS LED lights steady red Transfer to an Idle Station You can transfer internal or outside calls to an idle station from either a DSS console or a DADM To transfer a call to an idle station 104 1 Press DSS The call is placed automatically on hold The Line or DN corresponding to the LED flashes green at double the on hold rate and the DSS station to be called LED flashes green You hear a single ring tone If using the Tone signaling mode you hear successive ring tones 2 Announce the call Hang up If the station does not answer before a period set in system programming the call recalls your station Call Transfer with Camp on You can transfer a call to a busy station from either a DSS console or an DADM Use the DSS to transfer the call even though the DSS LED associated with the station you are transferring to is red gt To transfer call to a busy station 1 Press DSS corresponding to the busy station to be called Hang up Add on Module DSS Console Features With Tone signaling
82. lock format HHMM 605 TIMER SET 605 TIMER SET 0800 605 TIMER SET 08001 67 Features Timed Reminders 4 Enter desired LCD message station number 10 19 or system number 60 99 or enter 00 if your telephone does not have an LCD or if you do not want a message to display when the time reminder tone sounds 5 Press Redial 6 To cancel the beeping message prior to 30 seconds press Mode O or take the phone off hook gt To cancel a Timed Reminder 1 Press DN then the number of the timed reminder 44605 14609 you want to cancel 2 Press Redial 68 The time is recorded in memory and you should hear a beeping tone along with the displayed message for 30 seconds at the set time F605 TIMER SET 0800110 DATA PROGRAMED You can only cancel one reminder at a time The reminder is cancelled Features Tone Pulse Dialing Tone Pulse Dialing With some older Central Offices you may have to make calls on CO lines that are programmed for rotary dial pulses This feature enables you while on these lines to switch to tone dial in order to access remote equipment such as an answering machine requiring DTMF tones With ISDN calls when Tone Dial Select is pressed all of the digits entered after that point will be sent with DTMF tones gt To change Tone Dialing 1 Access a CO line Although the CO line is programmed for ro
83. lready come with the Soft Keys activated To turn Soft Keys ON 1 Make sure that your telephone is idle and the handset on hook Press Mode 71 gt To turn Soft Keys OFF 1 Make sure that your telephone is idle and the handset on hook Press Mode 70 Your LCD confirms that the keys are on Your LCD confirms that the keys are off LINE OR STATION LINE STA RTRN NO 204 SOFT KEY OFF 79 LCD Operation Soft Keys Soft Key Display Abbreviated Soft Key feature prompts display on the LCD above the Control buttons Mode Page and Scroll In the following example you would press Mode for the TRNS function Page for CONF and Scroll for PGE TALK ON LINE 2 TRNS CONF PGE If the Soft Key feature is activated at your station incoming call information does not display on your LCD while your station is busy To display this information you must either disconnect the existing call or place it on hold How to Use Soft Keys This section provides an example of how to use Soft Keys to make a Conference call by adding a station to an outside call See Soft Key Prompts on Page 82 for a list of features that can be accessed with Soft Keys Example Using Soft Keys to Make a Conference Call While on an outside call LINE 3 you initiated your LCD displays the prompts ABR CONF and PGE during the first 30 seconds if ABR does not appear then this feature w
84. lus the PDN or PhDN that has the message light set Microphone Cut Off This feature prevents callers from monitoring the sounds near your telephone when your telephone receives a Handsfree Call or cuts off the telephone microphone while on a speakerphone call When the feature is ON the Microphn Cut off LED lights steady red and the Mic and Spkr LEDs do not light when your telephone is called When the feature is OFF the Microphn Cut off LED is not lit and your microphone works The Microphn Cut off functions on Handsfree Answerback and speaker OCA calls for privacy gt To turn the microphone ON OFF Press Microphn Cut off to toggle between ON OFF 50 Features Off hook Call Announce OCA Off hook Call Announce OCA This feature enables you to call and speak through either the handset or the speaker of an off hook busy digital telephone The called station must be set in system programming for this feature to work The calling station can be set in system programming for OCA to occur automatically when calling a busy off hook station or by dialing an access code after receiving busy tone Automatic OCA only functions on Voice First Signaling systems The following procedure covers both calling options Handset Off hook Call Announce HS OCA lets callers make an announcement through the handset or headset No special hardware is required Speaker Off hook Call Announce SP OCA lets callers make an announcemen
85. n Messaging Your station number and a message indication can be sent to another LCD station When that station responds it will receive the message Soft Keys must be OFF at the sending station for this feature to operate To set a notification station message 1 Press PDN and dial the station Directory Number station does not answer or is busy Press Mode 4 MW TO STXXX MSG NO Enter the message Station message 10 19 system message 60 99 The LCD number displays the message This assumes the message has already been stored in memory Press Msg Press Spkr or hang Msg LED flashes on the called station Up to release 204 the called DN 207 the PDN of the station that sent the message M message has been sent CALL 204 207M Called station SENT 204 Your station 93 LCD Operation Messages To receive a notification station message Press Msg when your telephone Msg LED is flashing To cancel the message from the telephone that set the message Press PDN and dial H64XXX XXX is the PDN of the telephone that has the message set Group Notification Station Messaging To set a notification station message for another station or group of stations 94 This feature enables a station to set a Called Station Message for a group of stations 1 Press Mode 94 Dial the destination DN Or press 30 for all call page
86. ndicators Use Your Station Green Other Station Red Interval Rates Line or DN In Use access outside line 2 seconds on 1 8 second off 1 8 second ON OFF steady Incoming Call while ringing 1 second on at 10 pulses second 1 second OFF one second ON OFF Hold outside line Note hold indication is only at the station that places the call on If using Pooled Line Grp the 4 pulses second for 1 8 second ON OFF 1 2 second ON OFF 1 second at 10 pulses second hold Hold Consultation 10 pulses second steady during consultation transfer to another station Hold Exclusive outside line 10 pulses second steady Hold Recall 1 second at 2 pulses second flashes when held call recalls your idle station 1 second at 10 pulses second Hold Exclusive Recall 1 second at 2 pulses second steady Internal Call while station ringing Your PDN flashes 10 pulses second 1 second off SDN red flashing or green ringing Busy Station Transfer outside call transferred to your busy station from a designated station or AA After disconnecting first call 4 pulses second 1 8 second ON OFF 3 4 second on 1 8 second OFF 10 pulses second 2 pulses second Alert Signal 5 seconds 4 seconds Conference 10 pulses second steady The Grand Tour On hook Off hook On hook Off hook Some procedures in this
87. nds the system automatically rings the DISA CO line as a normal incoming call Then if the call is not answered within 15 seconds after the ringing starts it disconnects You hear dial tone If you do not hear dial tone you must also dial a DISA security code You hear dial tone Note See the System Administrator for the DISA security code number If the correct code is not entered the call disconnects If set in system programming both parties hear a warning tone approximately 4 10 or 20 minutes after the call was made Press O to reset the timer each time the tone sounds for an additional 4 10 or 20 minutes If you do not press O the call disconnects approximately one minute after the tone 39 Features Direct Station Selection DSS Buttons Hotline Direct Station Selection DSS Buttons Hotline This optional feature enables you to use a DSS button to connect directly to another stations PDN The DSS LED shows the status idle busy of the station and or the station s PDN For example a station s DSS button LED shows busy light steady red when the station is busy on a call on any button or is in the DND mode idle but all appearances of the station s PDN are in use by other stations To connect directly to another station s PDN 1 When connected toa The original party is put on hold You can call a station even if CO line or another the DSS LED shows busy steady red station pres
88. ne if the code is valid The outside party is not able to hear any tones e g confirmation tones when the Account Code digits are being entered If your station is programmed not to verify Account Codes you do not hear a confirmation tone If the code is invalid you hear two short tones NO 204 CODE NOT VALID The last code entered is recorded Any digits dialed after the code is entered in Step 2 is treated as part of a telephone number Your Strata DK system can be connected to a facility alarm system All telephones produce a startling tone whenever this alarm is activated gt To reset the alarm 18 Press Alarm Reset Features Alert Signaling Alert Signaling Alert Signaling enables you to send an alert sound to a predesignated partner station by pressing a single button This feature is based on the buzz key where for example a manager might alert his her administrative assistant to enter the office You can have as many as four Alert Signal s to send or receive an Alert Signal to from other telephones An Alert Signal is sent even if the alerted telephone is busy on off hook or in the DND or Call Forward mode gt To send an Alert Signal Press Alert Signal An alert tone sounds at the designated station Attendant Console Calling Up to four Attendant Consoles can be installed per system There can be up to three ways to call the Attendant Console depending upon sys
89. nection sererai iskia tasea iaasa ainis aaiae ia aAa n aaa 69 Contents Chapter 3 LCD Operation TIN PB CCD tada at A ENE E ld 69 CO Buttons ta AA i AAA ci n 70 SUPELVISIOM NS A A 72 Voice Mail Integration cia ia as ceive ein ae ad edly deinen Baie ees 72 Message Mailbox iia iia 72 Message Rettieval sest tou nnes E eset Ga aan eet ee 73 Call Forward t Voice Systems id A tte 75 Chapter 3 LCD Operation Control 5110105 KATTA rada aid llei 77 Soft KEYS cc A A AA a ee ae eas aes 79 Sole Key Display net makaak due fae lan Selects heat atest kole dv UE OSS teen le Sales ee 80 How to Use Soft Keys amics aaa 80 Soft Key Prompts mii tin adeccpetatectbecnacewsted sevsdeusotisedoued dace 82 Busy Lamp Field BLF Display 5 144 22s cscscsacecoca ne cegcbas eh risa 83 Caller ID ANI DNIS Information Mode iiimeeeeeeereneneneneneneeoeneneenae onne oeneoeteeeteeeneeeenemete 84 OTE 84 ANU Caller ID arta da van E N E ibi 84 Call Park Orbit List DISPLAY 18441444 iil tienes 85 Retrieve and Auto Dial Lost Calls seseeaeevereeenseenseoeeneovenee nene eensveetneeennee une E O a 86 Messages Memos and Name Display ieeneteeereneneneneenaeoneneeneeeteeeneneneoene onne eeneeenen ere 87 MESSAGES urna oo K SUTUSES tale kaa ad ieee ee able e ita 89 System Messages OOO OT 90 System Messages 65 99 dede is 90 Station Messasesinricatisa ith E eA a A auton el ate a Daal ad 90
90. nsferred to your station even when your station is busy When another call is camped onto your station you hear two camp on tone beeps and the DN or Line LED flashes red on hold If a call is sent to your station when busy and your station does not have a DN or Line button available to receive the call two camp on tone beeps are sent to your telephone You must disconnect or transfer the existing call to answer the waiting call gt To answer a waiting call by placing the current call on hold Press Hold 36 The existing call is placed on hold The camped on line rings your station the Line LED flashes green incoming call Features Conference Calls Or if your telephone You are connected to the transferred call The DN or Line has the Auto Hold LED flashes green in use feature just press the flashing DN or Note See your System Administrator to find out if you have Line Auto Hold gt To answer a waiting call by disconnecting or transferring the current call Hang up or transfer The existing call disconnects or transfers The camped on line the existing call the rings your telephone and the Line LED flashes green camped on call rings incoming call your station Or press the flashing This disconnects the current call and connects you to the DN or Line transferred call The DN or Line LED flashes green in use Conference Calls This feature enables you to add other parties to an exi
91. ol V Flexible Buttons All flexible buttons must be programmed for your telephone in system programming and vary for individual telephones If a button does not appear on your display or telephone keystrip label see your System Administrator for button assignments Line Buttons You may have buttons designated as Line and or Pooled Line Grp which enable you to directly access outside Central Office CO lines Pooled Line Grp enables you to access available CO Lines from a group of lines appearing under one button If your telephone does not have a Line or Pooled Line Grp button and you want to access outside CO lines you can use access codes For a listing of these codes see Access Codes on Page 109 Directory Number DN Buttons The DN buttons consist of PDNs SDNs and PhDNs They are used to initiate or answer a call and are known as your extension or intercom number s You can have multiple DN buttons on your telephone see Figure 2 including DNs belonging to another telephone SDNs Incoming calls ring your telephone s PDNs from the top down For example incoming calls to Station 10 s PDNs first ring the 10 1 button then 10 2 and finally 10 3 Your PDN is considered busy only when all of the PDNs are being used by your telephone or other telephones and or when your telephone is on any type of CO Line or DN call The Grand Tour Buttons Table 2 If you h
92. on display see Retrieve and Auto Dial Lost Calls on Page 86 64 View Call Park Orbit list see Call Park Orbit List Display on Page 85 71 Soft Keys ON see Soft Keys on Page 79 70 Soft Keys OFF see Soft Keys on Page 79 Remote called station messaging see Group Notification Station 94 kaj Messaging on Page 94 Remote calling station messaging see To set a advisory station 95 kanad message for a remote station on Page 92 Page Changes Busy Field groups Changes displays date time elapsed time NO 204 message call forward dialed number MAY 24 MON 12 05 Scrolls through speed dial numbers when in Mode 8 Scroll Scrolls through message waiting numbers Scrolls through the speed dial digits if more than 16 digits when in Mode 8 78 Exit from any Mode 1 2 Press Mode Press O Soft Keys The Soft Key feature provides a quick and easy way to access frequently used features during a call When Soft Keys are on they replace the Mode Page and Scroll functions When your telephone is idle Soft Keys do not display and the Mode Page and Scroll keys operate as LCD control buttons The LCD displays date day time LCD Operation Soft Keys MODE NO JUNE 03 TUE 03 54 If the Soft Key feature is activated at your station you can still access features with feature buttons fixed or flexible or with access codes Your telephone may a
93. on hold gt To output and DTMF tones on a telephone without a Speed Dial button While on an outside call press then You can now output and DTMF tones and digits O 9 for the duration of the call This procedure must be repeated on each call where you require such output 44 Features Emergency Ringdown Hotline Service Emergency Ringdown Hotline Service The Emergency Ringdown or Hotline Service feature enables standard telephones to automatically ring a designated extension by going off hook Digital telephones cannot perform this feature but they can receive Emergency Ringdown or Hotline Service from standard telephones Emergency Ringdown is used in healthcare facilities where it is used 205 CALLING to assist callers who may not be able to complete a call by dialing An RINGDOWN example of an incoming Emergency Ringdown call is shown on the right The calling DN and Ringdown displays whether soft keys are ON or OFF This same feature is also known as Hotline Service and is often used for telephones in hotel motel lobbies Group Listening This feature enables you to set your telephone so that you and people near your telephone can hear the called party over the speaker but the called party can not hear you You can alternate between parties as long as the handset is off hook gt To activate group listening While off hook on a call hold down Spkr The Spkr LED lights red gt
94. ononnnonnnononnnnnoncnnncnnnnnnnos 17 Voluntary Account Codes Verified Non Verified meeeeeeremeeeeees 17 Alarm RESET v rse ehedad Mile laat t cheb an te susan cue bun Panel E sa Mae 18 Alert Sinalih dia Jen talad ad 19 Attendant Console Calling iii ida 19 Automatic B sy Redial ABR isis idad edad aida 20 Automatic Callback ACB cuca adidas 21 Automatic Hold iii lia li 22 BGM Over Telephone Speakers 0 ccccecssccesseceeeceseeeesaecescecceseeceaceesaeeseaaeceaaeceeaeeeeeeeeaeceaaaecseneceeeeesas 23 Call Bor ward ss cus A dt ot tush da tech ch cue eos ok ida a a A ett Rebel E 23 Call Forward Modes censo ciao laica ii ch Quin A ccs aaa las atta ete eee hee 24 Using Call Forward Buttons iii ieee Wasi Wl anise ieee ed cian aided eels Ate et ends 25 Using ACCESS COMES ahenea a a a Sn EU dosha SUUET A aea a vl 04 En ka tp tee 25 LCD Telephones A A Ses vaha take a 25 Call Forward A Calls a A ET 26 CalliForwatd BUSY 2 taa a e E E Sise kaug anni sans kk elava ise ose 26 Sl NN ET 27 Call Forward Busy No ANSWET keerises n E aE i aan in a ei 28 Call Forward ED 1570 a E A E do Ee a e E N e LT TE 29 Call Forward External etorri ane e e lts las a ea E dn 29 Call Park Orbits ci E EEN E E A E T 31 Call Park and Pateando tdi tada 32 Call Pickup veni A A ee cat sen ta 33 DN PICKUP 00 iii it ATA A ATA EE E E E aaa 33 Directed Call Pick UP ii A eat Mil 203 34 Group PICKUP sisi iras live 34 Page Internal Call Pi
95. ore the display press DN 621 NO 213 USER NAME RESET NO 213 DATE DAY TIME 99 LCD Operation Name Number Display To erase name number display 1 Press DN 621 2 Press 1 in the alpha mode to enter blanks 3 Press Spkr 100 Current information displays on the USER NAME lower line of the LCD Blank characters replace the information The information is erased and the PDN of the telephone is displayed Add DADM on Module DSS Console 4 This chapter provides an equipment overview of the following two optional units and describes the features buttons and their associated LEDs Digital Add on Module DADM add 20 feature buttons to 2000 series digital telephones Up to two DADMs can be connected to a telephone Direct Station Selection DSS Consoles available for system operators who do not have an attendant console See DSS Console on Page 103 The DADM model DADM2020 is shown in Figure 4 on Page 102 The buttons can be programmed for DSS CO line access and Station or System Speed Dial Directory Numbers or other functions cannot be assigned to DADMs Each DSS and Line button has an LED that provides a status of the CO line or station assigned to it The DSS LED flashes green when the station equipped with an DADM is calling or transferring an outside call to a station If calling a station the LED turns steady red wh
96. orward No Answer PDN 603 Call Forward External PDN 670 Call Forward External Cancel PDN 670 Door Phone Calling PDN door phone Directory Number Hookflash Signal Cnf Trn 45 ISDN Sub 467 ISDN Start 469 ISDN Tone 490 Off hook Call Announce Manual Mode Voice First 2 Tone First 1 2 1 or 1 2 One touch Voice Mail Access PDN Voice Mail Directory Number Outgoing Calls PDN CO line access code See Table 12 on page 109 Overrides Busy DND 2 Overrides Executive 3 Page Access Hold PDN XXX XXX Page Access code Paging Access Codes on Pages 110 and 111 Park Call Access Page The existing call is parked and you are automatically connected to the page Cnf Trn 331 X X X Y Y Y XX xpP 9 0 0 9 1 9 or 999 park zone number Y Y Y page group zone See Tables 13 and 14 on See Page 110 Pickup Directed to station new or transferred call Hold PDN 5 station number PDN Pickup a held or ringing PDN or PhDN not available for all systems PDN 5 2 XX X X X X X X PDN or PhDN to be picked up 63 Features Speed Dial Advanced Features Table 7 Feature Access Codes Continued Features Feature Access Code Sequence Pickup any ringing CO line new call only Hold PDN 59 Pickup Station Page or Ringing Door Phone Hold
97. r detailed information gt To answer an incoming CO Line call to a DADM or DSS Console Press the flashing Line Speed Dial Paging Your DADM or DSS console may be equipped with SD Speed Dial buttons that can be programmed to dial telephone numbers or to access features SD buttons on either the DADM or DSS console function like SD buttons on digital telephones See Chapter 2 Features for information You can make an announcement page to a group of station telephone speakers selected in system programming with All Call Page on the DSS console SD if programmed on either the DSS console or the DADM can be used for page announcements See All Call Page on page 56 Call Forward Override DSS Override Either the DSS buttons on your DSS console or the associated telephone can be set in system programming to ring stations that are in the Call Forward mode instead of being forwarded Usually the console s telephone is the unit activated to perform this function Among other applications this feature can be used to notify a person who forgets to deactivate the Call Forward feature after returning to the office Important DSS buttons on DADMs cannot override Call Forward gt To override call forward with the console s associated telephone 106 1 Press Cnf Trn or PDN 2 Dial the station Make the call as you would from any other station This number set for call procedure assumes your station has a typi
98. r the new incoming CO or DN call Release Call Release Button Press to disconnect or complete the transfer of the current CO or DN call and to place your station in the idle condition Save Last Number Save Button After dialing an outside or internal directory number press to save the number Later you can have the system automatically redial the number for you when you press the button after accessing an internal or outside line SD or Customized Speed Dial Button Button Press to Speed Dial a telephone number or feature access codes SD buttons can be used as either System Speed Dial numbers or Station Speed Dial numbers Speed Dial Speed Dial Select Button Press in conjuncton with Redial to store and access Speed Dial number Spd Dial Lng Pause Pause Long Button Press to insert a 10 second pause when programming Speed Dial numbers Spd Dial Pause Pause Button Press to set either a one half or two second pause when programming Speed Dial numbers The pause time is set in system programming 118 Add on Module DSS Console Delayed Ringing Table 17 Feature Button Definitions Continuea 2000 series Telephone Definitions Start Start Button Press to make an outgoing call using an ISDN trunk Sub Subaddress Button Press to enter a subaddress on an ISDN trunk outgoing call Tel Set Music Background Music Button Press to turn Background Music on or off ove
99. r your station speaker Tone Dial Select Tone Button Press to change the outgoing dialing of the CO line in use from dial pulse to tone signaling Unlock Door Door Lock Buttons Press to unlock a door lock mechanism 119 Add on Module DSS Console Delayed Ringing 120 Strata DK Digital Telephone 5 99 Index A about this book conventions ix how to use this guide viii organization viii related documents x ABR 20 ACB 21 access code using 25 access codes 109 CO Line 109 feature 62 speed dial 111 account code calls 17 emergency override of forced account codes 17 forced account codes verified non verified 17 add on moduleDSS console 101 advisory messaging 91 alert signaling 19 all call page 56 ANI Caller ID 84 attendant console calling 19 auto dial lost calls 86 automatic busy redial 20 automatic callback 21 automatic hold 22 B before you begin 13 BGM over telephone speakers 23 BLF display 83 busy override 54 button labels 115 buttons 3 DSS 104 PDN 6 PhDN 6 SDN 6 Cnf Trn 3 directory number 5 feature 7 fixed 3 flexible 5 Hold 3 LCD 8 Mic 4 Mode 77 Msg 4 Page 78 Redial 4 121 Index C F Scroll 78 Spkr 5 volume control 3 5 C call forward 23 all calls 26 busy ho answer 28 external 29 fixed 29 modes 24 no answer 27 to voice systems 75 using the buttons 25 call park orb
100. re enables you to store a dialed telephone or station number then redial that number with the touch of a button To save a telephone number While on a call that you dialed busy talking or ringing press Save Last Number To call a saved telephone number Access a DN or CO line then press Save Last Number The system automatically dials the saved number 58 Features Speakerphone Speakerphone All digital telephone users can answer internal calls handsfree on hook but only users with a speakerphone can make and receive calls without lifting the handset Any digital telephone model with an S in the model name is equipped with a speakerphone gt To change from speakerphone to handset Lift the handset To change from handset to speakerphone 1 While on a call press and hold Spkr Return the handset on hook Release Spkr gt To make a call on hook dialing 1 With the handset on You hear dial tone and the Line or DN LED flashes green in hook access a CO use line or press a DN Dial a telephone You hear ringback tone or busy tone if busy number Speak in a normal Note Your Mic button must be set to be ON at the start of a voice level toward the call in system programming If not you must press the telephone Mic button before talking Press Spkr to disconnect the call gt To answer an incoming call using speakerphone 1 With the handset on
101. rogrammed for your telephone in system programming and vary for individual telephones If a button does not appear on your display or telephone keystrip label see your System Administrator for button assignments The button labels in this guide are for the 2000 series telephone mode Table 17 Feature Button Definitions 2000 series Telephone Definitions Account Code Account Code Button Press to enter a Voluntary Account Code anytime during a Central Office CO line call without interrupting the conversation Alarm Reset Alarm Reset Button Press to turn off a telephone alarm connected to a facility alarm mechanism Alert Signal 1 2 3 or 4 Alert Signaling Buttons Press to alert a predesignated station with a distinctive sound and to indicate a pre arranged meaning and visual indication to a predesignated station Up to four Alert Signal buttons can be assigned to a telephone All Call Page All Call Voice Page Button Press to page all of the digital and electronic telephones in the All Call Page group Auto Busy Redial Automatic Busy Redial Button Press to set up Automatic Busy Redial after receiving a busy tone on a dialed CO line call not available when calling on tie or DID CO lines Auto Callback Automatic Callback Button Press to recall a busy station or station in the Do Not Disturb DND mode as soon as that station becomes idle or deactivates DND Also used for CO line queuing
102. rs can activate voice first or OCA by dialing 1 during their voice announcement Call Forward Busy No Answer forwards all calls to your station immediately whenever you are busy in the DND mode or after ringing and you do not answer the call within a designated time set by you when you enable the feature Your station can be programmed to bypass Call Forward No Answer when receiving Voice First handsfree calls Callers can activate ringing and Call Forward by dialing 1 during their voice announcement On tone first systems if your PDN appears on more than one button on your telephone Call Forward Busy forwards calls only when all PDN buttons are in use if there is an idle PDN it flashes or rings when called On voice first systems Call Forward Busy forwards all calls any time your telephone is in use and or any time all of your PDNs are in use by other telephones Call Forward Fixed forwards immediately to a station or voice mail device set in system programming all internal private or DID CO line calls to your station Your station does not ring when called Your station must be assigned with the Call Forward to button in system programming to activate this feature 24 Features Call Forward Call Forward External forwards new incoming calls directed to your PDN to a destination outside of the system PhDNs assigned to your telephone do not call forward to external destinations Internal
103. s gt To transfer a call 1 While on a call press The Line or DN LED flashes green conference rate You Cnf Trn hear internal dial tone 2 Dial the DN where The CO line rings the called station If you hear a single tone the call will be you can then announce the call over the called telephone s transferred speaker If you hear ringing tone the call was made with Tone Signaling 3 If the station is idle announce the call and hang up 35 Features Call Waiting Or if the station is busy or does not answer hang up or to reconnect to the transferred line before it is answered press the flashing Line or DN 42 Call Waiting The Line LED flashes green on hold If you transferred the call from a DN the DN s LED turns off The CO line or DN camps on to the called station and the called station receives a warning tone The camped on call rings when you hang up The Line LED is a steady red when NO 204 the called station answers the CAMP ON 4 transferred call If the call is not answered after a HOLD LINE 2 specified Recall time set in system LN 2 RECALL 203 programming camp on is cancelled and the transferred call rings back when your station or DN is idle or sends two tone bursts if your telephone is busy The LCD shows the CO line number and the station number 203 where it was originally transferred You can answer a call that is tra
104. s Add on Module DSS Console Speed Dial Access Codes External Paging Zone Access Code External Paging Zone Access Code DK14 DK40i DK40 DK424 all processors Pagin Pagin All Call Page Zone 30 All Cal External Page Zone 39 DK40i DK40 DK424 RCTUA RCTUBA BB RCTUC D Zone A 35 Zone C 37 Zone B 36 Zone D 38 DK424 RCTUE F Zone A 351 Zone E 355 Zone B 352 Zone F 356 Zone C 353 Zone G 357 Zone D 354 Zone H 358 Speed Dial Access Codes The number of station and system speed dial numbers available to you depends on the size of your company s telephone system Check with your System Administrator to find out which Table 15 codes apply to your system Once you store a telephone number on any of the codes listed below you can dial the number by entering the code such as 10 or Speed Dial 10 Speed Dial Access Codes Telephone System Size Station Speed Dial Codes System Speed Dial Codes Small System RCTUE F DK14 DK16e DK16 DK40i 10 49 60 99 DK40 RCTUA Medium System RCTUBA BB and RCTUC D 107493 6007633 Large System 100 139 200 999 111 Add on Module DSS Console Speed Dial Access Codes Table 16 112 Speed Dial Number Linking System Speed Dial Codes that can be Linked to SLD other Speed Dial Codes DK14 DK16e DK40 RCTUA 90 99 RCTUBA BB RCTUC D 690 699 RCTUE F 990 999
105. s DSS 2 Announce the call or transfer the call by hanging up or pressing Release and Ans Note You can transfer the call to an idle or busy station Do Not Disturb DND If your station is in the DND mode internal external and transferred calls do not ring your station and OCA calls are denied You can continue to make calls while in the DND mode If your PDN or PhDN appears on other stations calls to your PDN or PhDN flash on your station and flash or ring the other stations This enables your calls to be answered at the other stations or yours even while your station is in the DND mode Your alert partner telephone can override DND and signal your telephone by pressing Alert Signal Telephones with DND Override can also call and mute ring your telephone gt To activate deactivate DND Press Do Not Disturb The LED lights steady red and DND mode is activated Or press it again to toggle the feature off Notes e Calls forward from your station immediately while in the DND mode if it is set for Call Forward Busy or Call Forward Busy No Answer 40 Features Door Lock s e Ifyou press Do Not Disturb while a call is ringing the ringing stops The LED continues to flash Door Lock s Your telephone may have up to five Unlock Door button s which enables you to unlock a door Door Lock Button Location Unlock Door 0 Unlock Door 1 Unlock Door 2 Unlock Door 3 Unlock Door 4
106. s entry of the NT Lock password NT L LED will be on when the system ring mode Day Day2 Night is locked Orbit List Park Orbit Display Button LCD Telephones Only Press to display call s parked in orbit If there are multiple parked calls a sign appears on the LCD 117 Add on Module DSS Console Delayed Ringing Table 17 Feature Button Definitions Continuea 2000 series Telephone Definitions Park and Page Park Page Button Press to park internal or outside call in orbit and announce to other telephones or paging speakers to retrieve the parked calls Park in Orbit Park Button Press to park internal or outside calls in an orbit Call retrieval can be made locally from the same parking telephone or remotely from a different telephone Pooled Line Grp Pooled Line Button Press to access an available CO line from a group of lines appearing under one button Privacy on Line Privacy Button Press to block Privacy Override on common CO line buttons This button does not block Busy Override or Executive Override Privacy Release Privacy Release Button Press to release privacy on common CO line buttons enabling other station users to enter your conversations on those buttons Privacy release does not apply to common DN buttons which are always private Release and Ans Release and Answer Button Press to disconnect or complete the transfer the current CO or DN call and automatically answe
107. se Spkr 4 Lift the handset when the party returns 46 The Spkr LED lights red The Spkr LED stays on and you can hear the distant party through your telephone speaker For privacy press Mie to turn your telephone s microphone off Otherwise your conversations may be picked up Note Each station s Mic can be set in system programming to switch ON OFF with one touch to switch OFF only while pressed and held or to be either ON OFF at the start of handsfree dialing See your System Administrator if you want the setting changed Features ISDN Outgoing Calling ISDN Outgoing Calling This feature enables you to make outgoing call using an Integrated Services Digital Network ISDN trunk provided that you are connected to a Strata DK424 DK40i or DK40 system with Release 4 0 or higher and that you subscribe to ISDN lines ISDN trunks offer faster call connection setup and they also provide more connection circuits Making an ISDN outgoing call will either be handled automatically with a timer or by you initiating the ISDN Start sequence The method depends on your system s programming See your System Administrator to determine the method gt To make an outgoing call to an ISDN trunk 1 Access an outside CO line 2 Dial the number 3 Press Start The dialed digits will not be sent until you press this button or until the timer expires Subaddress Subaddress digits may be required for dialing anoth
108. ssage Waiting Light on PDN gt To answer a Msg light 48 1 Press Msg then lift Your phone rings the station or voice mail device that set the the handset indication The LED continues to flash red If you reach a station that is busy or does not answer go on hook and press Msg again The system rotates to the next message sender The LCD can show In the example shown at right the NO 204 up to three stations display indicates that station DN 203 CALL 203 201 that have left received a message signal from DN messages for the 201 The indicates additional messages PDN and three for each of your PhDNs 2 Press Scroll to display them 3 After receiving the message s place the handset on hook To cancel the Msg light Press Msg and lift the handset or DN 409 to cancel the light This must be done for each message recorded Features Message Waiting If the Msg LED continues to flash you have more messages repeat the Steps to retrieve them Voice mail devices may cancel the indication after a short delay Your Msg LED turns OFF when the called party answers Note The called party must answer by either going off hook or by pressing Spkr for the indication to be cancelled automatically Your Msg LED turns OFF without calling the telephone or VM device Message Waiting Light on PhDN MW To respond to PhDN MW 1 Press the flashing red P
109. st be OFF Mode 7 0 at the sending and receiving stations for this feature to operate To send a message to a busy station 1 When you receive a 210 DN OVER TO ST210 busy tone press MSG NO Mode 2 2 Enter the message Station message 10 19 and system number message 60 99 The LCD displays the message This assumes the message is already stored in memory 3 Press Page The destination station beeps four times and the message displays for 30 seconds or until you hang up 95 LCD Operation Memos Your LCD confirms the message was sent MSG SEND gt To return to a busy station message after receiving a busy station message 1 Press Mode 2 OVR TO ST210 MSG NO 2 Enter the message Station message 10 19 and system message 60 99 The number LCD displays the message This assumes the message is already stored in memory 3 Press Page Your LCD confirms the message was sent MSG SEND Memos Speed Dial Memos You can store names 12 characters max for each of 40 station speed dial numbers The memo pad of names can be scrolled to select the appropriate party The station must be enabled via system programming for LCD message memory gt To program Speed Dial names and numbers 1 Press Redial then Speed Dial 2 Dial a station speed See Table 15 on page 111 for speed dial code dial codes 3 Press Mode If a name was previously stored on this co
110. stem programming 4 Your telephone The DN or Line and Spkr LEDs flash green receives ring tone when ABR dials the number and it is available 5 Lift the handset or If you do not pick up the handset or press Spkr within 30 press Spkr and wait seconds after a connection is made you hear a muted ring for for the party to another 30 seconds then the call disconnects answer 20 gt To cancel ABR Or DN 44 Press Auto Busy Redial Automatic Callback ACB After reaching a busy DND station you can set ACB to have the system call you back when the called station becomes available You can also set ACB to place you in a queue for an available CO line 1f you reach a line group in which all lines are busy gt To set ACB 1 After reaching either a busy DND station or CO line press Auto Callback or 4 Hang up Or press Spkr Your telephone rings at a fast rate when the called station or CO line becomes idle You hear busy tone followed by dial tone two secs then busy tone When you set ACB at a busy station 1ts number 210 displays When you set ACB at a busy line group its access code number 801 is displayed Features Automatic Callback ACB INT 210 ACB SET NO 204 INT 801 ACB SET NO 204 You can make other calls while waiting for the called station line to become available For busy DND station the DN LED flashes green incom
111. sting call If you have an LCD telephone you can use Soft Keys to make a conference call The following conferencing configurations are possible up to two stations and two CO lines up to three stations and one CO line up to four stations gt To make a conference call 1 While on a call press You hear dial tone and the DN or Line LED flashes green Cnf Trn conference rate 2 Dial a DN or access a CO line and dial the telephone number 3 When the called party All parties are conferenced If the second call was placed on a answers press DN or CO line that appears on your telephone the LED also Cnf Trn flashes green at the in use rate 37 Features Date Time Day Adjustment 4 Repeat the procedure to add other CO lines or DNs remembering not to try and exceed the allowed number Notes e If you receive a busy tone or no answer press Cnf Trn to return to the original connection e The new station is not conferenced unless its user lifts the handset or presses a DN to answer Date Time Day Adjustment This feature is performed from a designated station See the System Administrator s Guide for instructions Direct Inward System Access DISA Outside callers with telephones that send Dual tone Multi freguency DTMF tones can call in on CO lines programmed for DISA and dial a DN or outgoing CO line without going through an attendant or operator See the System Administrator for th
112. t through the speaker of an off hook busy digital phone The called telephone must be equipped with optional hardware When you receive an HS OCA call while you are on another call you NO 204 hear a short warning tone optional followed by an announcement 210 BUSY OVRD You are the only one who hears the tone announcement The station 210 sending the HS OCA is displayed on your LCD Stations in the DND mode cannot receive OCA calls unless the calling station is programmed for DND Override While on a speaker OCA call Mic and Microphn Cut off can be used to prevent an OCA caller from listening to your conversation with the original party see Microphone Cut Off on Page 50 gt To make an OCA call Voice First Signaling Lift the handset and dial the DN You hear a single tone optional or nothing and can talk to the station Automatic OCA Note If you receive busy tone press 2 to OCA the station and talk NO 203 An optional tone is heard at the busy station indicating that 205 BUSY OVR you are connected on an OCA call gt To make an OCA call Tone Signaling 1 Lift the handset and You may hear busy or ring tone dial the DN 51 Features Off hook Call Announce OCA 2 If you hear busy tone press 21 and speak to the called station Or if you hear a ring tone press 12 and speak to the called station HS OCA If you hear busy or ring tone after dialing the first dig
113. tary dial pulses access the CO line and dial the telephone number like any other call described in this user guide 2 Dial a telephone number 3 While on the call The Tone LED lights steady red and you are able to send press Tone Dial DTMF tones with your dial pad The feature is cancelled when Select the call is completed Two Tandem CO Line Connection DN Button This feature enables a station user to connect two CO lines then drop out of the conversation To connect two outside lines using a DN button 1 While talking on an You hear dial tone The DN LED flashes conference rate outside call using a DN button press Cnf Trn 2 Dial a CO line access code and then the outside telephone number 69 Features Two Tandem CO Line Connection See Table 12 on page 109 CO Line Access Codes or ask your System Administrator 3 After the party The DN LED flashes in use rate and all parties are answers press Cnf conferenced Trn If you receive a busy tone no answer press DN to return to the original connection 4 Press Cnf Trn and You hear dial tone before you hang up TRK TRK N1 N2 hang up The DN LED flashes exclusive JAN 10 THU 11 57 hold rate and the two lines are connected N1 and N2 identify the connected CO lines The LED turns OFF when the parties hang up If the public telephone company provides auto disconnect the connection may release automatically when th
114. tem programming gt To call any attendant console Press a DN 0 The call rings the Attendant Console s O button Dial O calls rotate between the consoles if more than one console is installed gt To call a specific console Press a DN the The call rings the console s In DN incoming DN button Your console s DN System Administrator can provide the Attendant Console s In DNs To call all consoles for an emergency Press a DN the The call rings the Emgr button on all attendant consoles emergency access code 400 19 Features Automatic Busy Redial ABR Automatic Busy Redial ABR After reaching a busy outside number you can activate ABR so that the Strata DK system automatically redials the number at regular intervals If the system redials an outside number that is still busy ABR resets and tries again This feature may not be allowed on some or all lines in your system depending on the telephone line type connected ABR is not attempted while your station is busy but continues to NO 202 time out The system inserts a pause P on your LCD before redialing P555 3700 the number gt To activate ABR 1 When you reach a The LED flashes red busy number press Auto Busy Redial or Cnf Trn 44 You hear confirmation tone 2 Hang up NO 202 ABR SET or press Spkr 3 The system redials up to 15 times every 30 or 60 seconds depending on sy
115. the system automatically select an available orbit number which displays on your LCD To monitor the calls parked at your station see Call Park Orbit List Display in Chapter 3 LCD Operation gt To park a call 1 While on a call press The LED flashes green consultation ENTER ORBIT NO Park in Orbit hold RTRN Or Cnf Trn 332 2 Enter a General Orbit The call is parked and the CO line Number 900 919 flashes Hold or the DN LED turns or a valid PDN OFF Or if you have an The system parks the call on the lowest vacant Orbit Number LCD press 999 3 Hang up The caller s extension or Line number 6793 PK ORBIT 900 and the orbit number are shown If the parked call is not retrieved LN 2 ORBIT 900 within a specified time the call rings back to your phone 31 Features Call Park and Page When a parked call recalls your L 2 PK ORBIT 900 phone the LCD shows the line or DN that is recalling and the orbit number To retrieve a parked call 1 Press Park in Orbit or DN 332 DN can be PDN SDN or PhDN 2 Enter the Orbit The DN LED flashes at the in use rate when the call is Number where the retrieved call is parked Call Park and Page You can use the Park feature in conjunction with the Page feature This operation can be programmed on a Speed Dial button for one touch activation See Feature Access Codes on Pag
116. ton Press to answer or access an outside Central Office CO line Lost Call Auto Dial Unanswered Lost Call Automatic Dial Button Press to automatically dial the stored ANI Automatic Number Identification or Caller ID number shown on the LCD Unanswered calls will be stored on this button and the LCD Microphn Cut off Microphone Cutoff Button Press to turn the microphone off on while idle providing privacy when you receive handsfree internal calls Also functional when your station receives calls the Mic button controls the microphone when you originate calls Modem Modem Button Press to reserve a modem from a pool The LED of the button indicates the status of the modem pool See the Strata DK PC Data Interface User Guide Msg Wait Additional Message Waiting Buttons Phantom Directory Numbers allow multiple Message Waiting buttons with LEDs for up to four different Directory Numbers DNs other than your Primary Directory Number PDN It performs the same Message Waiting functions as the MW FL button Night Transfer Night Transfer Button Press to control the system s CO line ringing pattern for after hours incoming calls Night Transfer 1 4 Tenant Night Transfer Buttons Press the appropriate button to control the system s CO line ringing patterns for after hours incoming calls for either of the tenants that share a single Strata DK280 system NT Lock 1 4 Night Transfer Lock Buttons Initiate
117. ts steady red and calls forward to the stored directory number 203 gt To cancel a Call Forward Busy No Answer Press Call Frwd Busy NAns Spkr or PDN 604 Spkr 28 NO 201 CALL FORWARD TO NO 201 ALL FORWARD TO 203 NO 201 ALL FORWARD TO 203 NO 201 L FORWARD TO 203 16 CF BN 201 203 JAN 01 TUE 12 19 Call Forward Fixed Call Forward External 1 Store the destination number at Station Speed Dial location Code 49 RCTUA B C D processors or location 139 RCTUE F processors Only perform Step 1 the first time Call Forward External is set or when you change the destination It is not necessary to store the destination each time 1t remains in system memory To set CF External press Call Frwd External or the PDN 670 Features Call Forward Press Call Frwd to The LED lights steady red and all calls forward to a station PDN or voice mail device set in system programming or press Call Frwd to a second time to cancel the feature This feature enables you to forward new incoming calls directed to your PDN to a destination outside of the system PhDNs assigned to your telephone do not Call Forward to an external destination Internal calls and transferred calls to your PDN do not forward to external destinations Only incoming calls over CO lines dedicated to immediately ring on your PDN pri
118. vate CO Line button and or Direct In Dial line calls forward Any of the other Call Forward modes can be set for your PDNs or PhDNs simultaneously with Call Forward External Use the Speed Dial storage procedures detailed on See Page 60 When forwarding to an outside destination include the CO Line or CO Line group access code before the telephone number Example 8015833700 801 CO Line access code 5833700 Telephone number See Table 12 on page 109 for CO Line Line Group access codes The LCR access code 9 cannot be used Incoming calls forward to the destination stored at Station Speed Dial Location 49 gt To cancel a Call Forward External Press Call Frwd External or PDN 670 Spkr 29 Features Call Forward Remote Destination Change gt To change the destination number 30 If Call Forward External mode is set at your station you can change the forwarding destination from a telephone outside of the system 1 Call into the DK system over a CO line programmed for the DISA feature After you receive dial tone press 670 then dial your PDN Enter the Remote Call Forward External security code Enter the new destination number You can enter an internal number Voice Mail number or a CO line access code plus an external telephone number With some systems you can dial a line group code instead of a CO line number access code See Appendix A Table 1 for a
119. when all lines are busy Call Frwd All Calls Call Forward All Calls Button Press to forward all calls to another station or voice mail device 115 Add on Module DSS Console Delayed Ringing Table 17 Feature Button Definitions Continuea 2000 series Telephone Definitions Call Frwd Busy Call Forward Busy Button Press to forward calls immediately to another station or voice mail device when your station is busy or in the DND mode Call Frwd Busy NAns Call Forward Busy No Answer Button Press to forward calls immediately to another station or voice mail device when your station is busy or in DND mode Also forwards calls when your station is not answered after 8 60 seconds set at your station Call Frwd No Answer Call Forward No Answer Button Press to forward calls to another station or voice mail device when your station is not answered after 8 60 seconds set at your station Call Frwd External Call Forward External Button Press to forward Private or DID line calls to an external or internal telephone number Call Frwd to Call Forward Fixed Button Press to forward all calls to a station or voice mail device assigned in system programming Data Release Data Release Button Press to release data calls See the Strata DK PC Data Interface User Guide Directed Pickup Call Pickup Button Press to initiate a ringing Directed Call Pickup of CO line DN and p
120. you would have to wait for the called station to answer before announcing the call The call rings the called station when you hang up While the called station is ringing the DSS LED is steady red and the Line LED flashes green at the on hold rate or if on a DN button it goes idle When the called station answers the call the DSS LED stays steady red and the Line LED becomes steady red You may hear a busy tone The original caller is placed automatically on hold The Line or DN LED flashes green at double the on hold rate and the DSS LED remains steady red The call rings the called station once with the camp on tone While the called station is receiving this tone the Line LED flashes green on hold rate or if you are on a DN button it goes idle The DSS LED remains steady red When the called station answers the transferred call the Line LED becomes steady red The DSS LED remains steady red Note Ifthe busy station is in the DND mode the call will not transfer but will recall your telephone immediately If the call is not answered after a specified Recall time set in system programming camp on is cancelled and the transferred call rings back 105 Add on Module DSS Console Features Call Answering CO Line If your DADM or DSS console is equipped with a Line button you can answer CO line calls from the DADM or DSS console as you would from a digital telephone See Chapter 2 Features fo

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