Toshiba BSA4TMGS12QMR Label Maker User Manual
Contents
1. 2 0 2 0 n concen nnn n nnn nnn nnn nnn nnn ncn nena nnn mannan mannan ncnncnnanas 3 22 3 11 Top Cover Open Sensor Right 3 26 PERIODIC MAINTENANCE PROCEDURE 0 0 0 0 0 0 0 0 0 0 5 4 1 TROUBLESHOOTING 2 22220 0s0s02senenenes ss ssssssesessesesenesesssssesssessssesesesesesesssses 3 1 NOTE Though the pictures used in this document are mostly those of the B SA4TM Metal cover model the replacement procedures are in common with the B SA4TP Plastic cover model B SA4TM B SA4TP CAUTION This manual may not be copied in whole or in part without prior written permission of TOSHIBA TEC The contents of this manual may be changed without notification Please refer to your local Authorised Service representative with regard to any queries you may have in this manual Copyright 2005 by TOSHIBA TEC CORPORATION All Rights Reserved 570 Ohito Izunokuni shi Shizuoka ken JAPAN 1 UNPACKING EO18 33016A 1 1 Procedure 1 UNPACKING 1 1 Procedure 1 Open the carton 2 Take out the accessories and the top pad from the carton 3 Take out the printer from the carton O ii m Carton A Printer 4 Remove the tapes from the printer B SA4TM 1 UNPACKING 1 2 1 Check for damage or scratches on the printer Checks EO18 33016A2. Top Cover Side Panel Top Cover ___ Side Panel Hook B SA4TM B SA4TP 5 Close the Top Cover 3 3 3 MAIN UNIT REPLACEMENT EO18 33016A 3 2 MAIN PC Board Ass y 6 Remove the screw to detach the Cable Clamp fixing the Print Head Cable white 7 Disconnect the all cables from the MAIN PC Board ass y NOTE Be careful that the connector of the Power Cable has a connector lock Cable Clamp Print Head Cable White SMW 3x8 Screw 7 De Power Cable i el Connector Lock 50700532 50700532 8 To easily remove the MAIN PC board from the B SA4TM model remove the cable protection cover by squeezing and raising it Cable Protection Cover 9 Remove the two screws from the printer back Also remove the screw which secures the MAIN PC board together with the ground wires orange and red lead wires 10 Remove the MAIN PC board Ass y from the printer NOTE Be careful not to hit the component parts on the MAIN PC board against the printer frame P 3x6 Screw and Toothed L Washer a Orange Lead Wire SMW 3x6 Screw 3 4 3 MAIN UNIT REPLACEMENT EO18 33016A 3 2 MAIN PC Board Ass y 11 Replace the MAIN PC board with a new one and reassemble in the reverse order of removal CN11 External I O Not used CN13 CN9 CN6 Panel PCB Print Head Signal Serial Interface CN19 ya 3 CN4 Ak Ptr er Parallel I F ra ane al ee ieee po Expansion I O PC
3. TOSHIBA TOSHIBA Thermal Printer B SA4T SERIES Document No EOQ18 33016A Original Jul 2005 Revised Sep 2005 PRINTED IN JAPAN TOSHIBA TEC CORPORATION EO18 33016A TABLE OF CONTENTS Page UNPACKING 222220 020 02sesenen es snnensesesessesesesenensssssessesessesesesesesesssssssssesssseseses 1 1 TT PROCCQUIl 6 s sede nna eaea ted 12 CHICKS aetna cece cece oe ec eee Eia 1 2 PRINTER INSTALLATION 2 2 2 0 020200000esesessssenseseseseseesesenesssssssssssesssseseses 1 2 MAIN UNIT REPLACEMENT 0202022200000020scsesesessesesenesesesssssesssesesessssesenes 3 1 Pa ae 3 1 3 2 MAIN PC Board ASs y n n n nn nn nnn nnn nn EE ee 3 3 eo a ES a a 3 7 3 4 Stepping Motor and Top Cover Open Sensor Left 3 8 3 5 Ribbon Motor Ribbon Sensor 3 11 B10 FAN IWIOUO fees ease snee ne sees eee ae aces ree es acer os eee See eeeeeareoreeeaeaee 3 15 3 7 Operation Panel For the B SA4TM 3 16 3 8 Operation Panel For the B SA4TP 3 18 3 9 Print Head 2 2 2222 noon nnn n nnn nn nn nc nc ncn n nn nn nn nn nnn nc nc ncncnces 3 20 3 10 Media Sensor
4. Remove the Platen Ass y Refer to Section 3 3 3 Open the Top Cover and remove the screw which secures the Stepping Motor Frame 77 SMW 3x6 Screw Platen Gear Frame SMW 3x6 Screw 5 Remove the Platen Pulley Spacer together with the Platen Gear Frame 6 Disconnect the Top Cover Open Sensor Cable eee Platen Pulley Spacer Top Cover Open Sensor Left 3 8 3 MAIN UNIT REPLACEMENT EO18 33016A 3 4 Stepping Motor and Top Cover Open Sensor Left 7 f necessary remove the Top Cover Open Sensor Left by releasing the two hooks Top Cover Open Sensor Left Motor Frame Locating Screw Do not remove just loosen 9 Disconnect the Stepping Motor cable from CN500 on the MAIN PC Board 10 Release the Stepping Motor Cable from the Cable Clamp MAIN PC amp Board Se CN500 Wee ry Stepping Motor Cable Cable Clamp Stepping Motor Cable Cable Clamp B SA4TM B SA4TP 11 Release the two Media Sensor Harnesses yellow and white from the cable clamp NOTE When fixing the Media Sensor Harnesses with the cable clamp leave adequate slack so that they would not be disconnected even when the media sensor is moved to the rightmost position Media Sensor Harness Cable Clamp 3 9 3 MAIN UNIT REPLACEMENT EO18 33016A 3 4 Stepping Motor and Top Cover Open Sensor Left 12 Release the bunch of ground wires from the Cable Clamp 13 Remove the screw to release the Ground Wire
5. red 14 Remove the two PT 4x12 screws and one SMW 4x8 screw to detach the Stepping Motor Unit NOTE The SMW 4x8 screw secures the ground wire green together Bunch of Ground Wires SMW 3x6 Screw Cable Clamp Ground Wire Red PT 4x12 Screw SMW 4x8 Screw Ground Wire Green me N a 15 Remove the two screws to separate the Stepping motor from the belt Stepping Motor SMW 4x10 Screw 16 Replace the Stepping Motor with a new one and then reassemble in the reverse order of removal lt Adjustment of Timing Belt gt 1 Put the Timing Belt onto the Stepping Motor Pulley and temporarily secure the Stepping Motor with the two screws 2 Pushing the Stepping Motor at the portion indicated in the picture below by a tension gauge with 3 kg force tighten the screws 3 When the center of the belt is pushed by a tension gauge with 100 g force it should sag for 1 mm Stepping Motor Timing Belt 3 MAIN UNIT REPLACEMENT EO18 33016A 3 5 Ribbon Motor Ribbon Sensor 3 5 Ribbon Motor Ribbon Sensor 1 Open the Top Cover 2 Only for the B SA4TM model remove the lower two screws first These screws are not provided on the B SA4TP model 3 Holding the Top Cover so as not to drop it remove the upper two screws PT 4x12 Screw Top Cover Top Cover First remove these SMW 4x8 Second remove screws these PT 4x12 screws Hook B SA4TM 4 Gently close the Top Cover sup
6. Top Cover in advance Refer to Section 3 5 3 Disconnect the Operation Panel Cable from CN1 on the Panel PC board 4 Remove the four screws to detach the Panel PC board Operation Panel Cable PT 3x8 Screw Panel PC Board CNi 3 16 3 MAIN UNIT REPLACEMENT EO18 33016A 3 7 Operation Panel For the B SA4TM 5 Disconnect the cable which connects the Panel PC board to the LCD PC board CN2 LCD PC Board Panel PC Board 6 Remove the two screws to detach the LCD PC board LCD PC Board 3 17 3 MAIN UNIT REPLACEMENT EO18 33016A 3 8 Operation Panel For the B SA4TP 3 8 Operation Panel For the B SA4TP 1 Open the Ribbon Cover Ribbon Cover Ribbon Cover SN gt am 2 Remove the two screws and release the two hooks to detach the Operation Panel from the Ribbon Cover FLT 3x12 Screw Operation Panel Ribbon Cover Hook Operation Panel 4 Disconnect the Operation Panel Cable from CN1 on the Panel PC Board 5 Remove the four screws to detach the Panel PC Board i f H i y i j A gt Operation Panel Cable PT 3x8 Screw f Panel PC Board CN1 3 MAIN UNIT REPLACEMENT EO18 33016A 3 8 Operation Panel For the B SA4TP 6 Disconnect the cable which connects the Panel PC Board to the LCD PC Board LCD PC Board Panel PC Board ee LCD PC Board PT 3x8 Screw an an an Ble wU U Ae ae Ps a 8 Replace the Operation
7. 1 2 Checks 2 Confirm that none of the accessories are missing The parts below are provided as accessories Cable Clamp CD ROM Supply Loading Instructions Doc No E02 33015 for B SA4TM Doc No E02 33017 for B SA4TP Safety Precautions Doc No EO02 33016 Printer Rear Support SMW 4x8 Screw SMW 3x8 Screw B SA4TM only Quality Control Report Warranty Disclaimer Sheet LY NOTE Keep the carton and pads for later transport 2 PRINTER INSTALLATION 1 Place the printer on the level surface 2 Keep enough space for replacing and maintenance works while the top cover is opened CAUTION When installing the printer take the following precautions Failure to do this may cause fire electric shock or injury 1 Avoid locations where it is subject to the following e Direct sunlight e High temperature high humidity e Rapid change in temperature e Excessive vibration e Dust Keep away from any devices that emit magnetism or electromagnetic wave Keep away from flame or moisture Be sure to place the printer on a level and stable surface As the enclosure of the B SA4TP model is made from plastic do not install the printer where it might be exposed to oil or solvent 30 mm 700 mm 1 2 3 MAIN UNIT REPLACEMENT EO18 33016A 3 1 PS Unit 3 MAIN UNIT REPLACEMENT Turn the power off and disconnect the power cord before replacing the main parts
8. 3 1 PS Unit 1 Remove the screw from the back of the printer and draw out the PS Unit halfway NOTE If the PS Unit cannot be drawn out smoothly check whether it gets stuck with the harnesses on both sides P 3x6 Screw PS Unit 2 Unlock the connectors of the cables connected to CN1 and CN2 on the PS PC Board and disconnect the cables CN1 3 Remove the two screws to detach the Inlet Ass y SMW 3x6 Screw 3 MAIN UNIT REPLACEMENT EO18 33016A 3 1 PS Unit 4 Remove the screw to release the Ground Wire of the Inlet Ass y a Ty Py a a p n Pi i f gt ml f j 7 A See A Ao Ree ir D 3 lt 247 gt q lt gt 7 A Inlet Ass y Ground Wire SMW 4x8 Screw NOTES 1 When inserting the PS Unit into the printer be careful not to damage or pinch the lead wires by the edge of printer rear plate 2 Make sure that the Inlet Ass y is attached so that the ground terminal is positioned upside Ground Terminal Z o om 3 2 3 MAIN UNIT REPLACEMENT EO18 33016A 3 2 MAIN PC Board Ass y 3 2 MAIN PC Board Ass y 1 Remove the two screws from the back of the printer SMW 3x6 Screw gt SMW 3x8 Screw B SA4TM B SA4TP 2 Only for the B SA4TM model open the Front Cover and remove the two screws that secure the Front Cover Front Cover SMW 3x6 Screw 3 Close the Front Cover 4 Slightly open the Top Cover and remove the Side Panel
9. B o E TREA HD SA i CN5 eae i Sensors CNB hel Option d CN2 ine Faas Ribbon Motor Not used wie if j esl CN1 CN18 Print Head Power USB I F e ber CN17 E 300075 LAN I F CN12 SIO PC Board CN8 Power Supply CN10 Fan CN500 Stepping Motor 3 5 3 MAIN UNIT REPLACEMENT EO18 33016A 3 2 MAIN PC Board Ass y NOTES 1 When re attaching the Side Panel be careful not to pinch the lead wires between the printer frames and the Side Panel Be careful not to pinch the lead wires by the Side Panel 2 After installing the MAIN PC board place the cables and harnesses as shown below and bind them with cable clamps so as not to touch the stepping motor pulley or timing belt s g A AA Ai 1 Timing Belt Stepping Motor Pulley 3 6 3 MAIN UNIT REPLACEMENT EO18 33016A 3 3 Platen 3 3 Platen 1 Open the Top Cover 2 Push both Platen Holders inside to release the hooks and lift the Platen Ass y Platen Holder Platen Holder Platen Ass y NOTES 1 Do not disassemble the Platen Ass y further as a Platen Ass y is a minimum unit Metal Plate 3 Replace the Platen Ass y with a new one and then reassemble in the reverse order of removal 3 MAIN UNIT REPLACEMENT EO18 33016A 3 4 Stepping Motor and Top Cover Open Sensor Left 3 4 Stepping Motor and Top Cover Open Sensor Left 1 Remove the Side Panel from the printer Refer to Section 3 2 2
10. Feed Roller 4 3 4 PERIODIC MAINTENANCE PROCEDURE EOQ18 33016A 4 PERIODIC MAINTENANCE PROCEDURE 6 Apply FLOIL G 488 to the cutter unit using a soft cloth CAUTION 1 Lubrication During parts replacement 2 Kind of oil FLOIL G 488 1kg can Part No 19454906001 3 Do not spray the inside of the printer with lubricants Unsuitable oil can damage the mechanism All machines are generally delivered in their best condition Efforts should be made to keep them that way Lack of oil or the presence of debris or dust may cause an unexpected failure To maintain in optimal operating condition periodically clean the machine and apply the proper kind of oil to each part in which lubrication is needed Although the frequency of lubrication varies according to how often the machine is used as a minimum it is necessary to lubricate before any part becomes dry It is also necessary to wipe off excessive oil or it will collect dirt 7 Confirm that the problem occurs as reported and then take corrective action 8 Replace the following parts if necessary The following table shows approximate product life for each part Standard interval of replacement 7FM00982000_ 50km Cutter unit B SA204 QM R es 500 000 cuts Strip module B SA904 H QM 200km NOTES 1 The above cutter life is obtained on condition that the cutter is periodically maintained and used with TOSHBIA TEC approved supplies by the proper method de
11. MAIN PC board Fuse First of all check the fuse on the MAIN PC board When the fuse has blown the ribbon motor may be faulty Replacing the MAIN PC board only may cause the fuse to blow again 7 Ribbon is not taken up Printing is to be When No ribbon is selected the ribbon Choose with ribbon performed with ribbon motors do not rotate If the problem still occurs the ribbon but No ribbon has been motor ribbon harness or MAIN PC selected board may be faulty 8 An error occurs when the FEED key is pressed after changing the media or ribbon type Print conditions are Previously set print conditions are still Set the new print conditions and feed improper effective When the print condition needs to the media be changed set the new conditions and feed the media by command to adjust the print start position When No sensor is selected an adjustment is not necessary o 5 TROUBLESHOOTING EO18 33016A 5 TROUBLESHOOTING E Situation Communication 1 Printing is not performed in case of Centronics Interface communication The interface cable hasa The Centronics interface cable should Use an IEEE1284 compliant cable problem comply with IEEE1284 The printer is in PAUSE or When the printer is in pause or error Clear the pause or error state and make ERROR state state the communication cannot be the printer on line state made BIOS setting or driver on On a Windows machi
12. Panel with a new one and then reassemble in the reverse order of removal NOTE For wiring of the cables refer to the following picture 3 19 3 MAIN UNIT REPLACEMENT EO18 33016A 3 9 Print Head 3 9 Print Head CAUTION 1 NEVER loosen or remove the following two screws of the Print Head as they have been fine adjusted before shipment If they are loosened or removed print quality may become deteriorated 2 Do not touch the Print Head Element when handling the Print Head 1 Fully open the Ribbon Cover 2 Slightly open the Top Cover 10 mm Ribbon Cover Top Cover 3 Unlock the Print Head by pressing the hooks toward the center Then pull the Print Head downward NOTE Care must be taken not to damage the Print Head Element by hitting it against any metal parts Hook Print Head 3 20 3 MAIN UNIT REPLACEMENT EO18 33016A 3 9 Print Head 4 Disconnect the Print Head Cable from the Print Head Print Head Cable Print Head 5 Replace the Print Head with a new one and then reassemble in the reverse order of removal 3 21 3 MAIN UNIT REPLACEMENT EO18 33016A 3 9 Print Head 4 Disconnect the Print Head Cable from the Print Head Print Head Cable Print Head 5 Replace the Print Head with a new one and then reassemble in the reverse order of removal 3 21 3 MAIN UNIT REPLACEMENT EO18 33016A 3 10 Media Sensor 3 10 Media Sensor 1 Open the Top Cover 2 Slight
13. Sensor PCBs be sure to move the upper and lower Media Sensors to the left end Sensor Harnesses Media Sensor 2 After connecting the Sensor Harnesses and when installing the Media Sensor Block on the printer be sure to move the upper and lower Media Sensors to the right Doing this removes slack of the Sensor Harnesses Do not move the Media Sensors to the rightmost position as this may cause the Sensor Harnesses to be disconnected Media Sensor 3 25 3 MAIN UNIT REPLACEMENT EO18 33016A 3 11 Top Cover Open Sensor Right 3 11 Top Cover Open Sensor Right 1 Refer to Steps 1 to 7 in Section 3 2 MAIN PC Board Ass y and disconnect the all cables from the MAIN PC Board Ass y 2 Push and remove the Blind Plate from the printer back y Blind Plate lt Tip gt The Blind Plate has an opening so that it can be used as a fanfold paper inlet When using fanfold paper attached the Blind Plate upside down Opening Printer Frame 3 MAIN UNIT REPLACEMENT EO18 33016A 3 11 Top Cover Open Sensor Right 4 Remove the two screws from the Stepping Motor Unit SMW 3x6 Screw Stepping Motor Unit SMW 4x8 Screw 5 Loosen the Motor Frame Locating Screw on the upper left of the printer front 6 Release the side hooks of the Media Path Frame and draw it out upward Media Path Frame Motor Frame Locating Screw Do not remove just loosen Side Hook 7 Remove the two screws to
14. detach the Sensor Frame and release the Ground Wire Red Sensor Frame PT 4x12 Screw PT 4x12 Screw Ground Wire Red 3 2 7 3 MAIN UNIT REPLACEMENT EO18 33016A 3 11 Top Cover Open Sensor Right 8 Disconnect the Top Cover Open Sensor Harness Blue Top Cover Open Sensor Harness Blue Top Cover Open Sensor Right Sensor Frame 3 28 4 PERIODIC MAINTENANCE PROCEDURE EO18 33016A 4 PERIODIC MAINTENANCE PROCEDURE 4 PERIODIC MAINTENANCE PROCEDURE All machines are generally delivered in their best condition To maintain optimal operating condition and help gain maximum performance and life of machines we would recommend you to conduct periodic maintenance Doing this is also effective in preventing unexpected troubles and avoiding wasteful system down time by which more benefit is produced to your customers and greater reliance is placed on the product quality Please refer to the following general maintenance procedure and perform periodic servicing NOTE Before starting the periodic maintenance be sure to read carefully and understand the Service Manuals especially warnings cautions and adjustment 1 Ask an operator or a manager about any machine trouble Check the run distance on the maintenance counter Turn the power off and disconnect the power cord Open the top cover O A O N Clean the inside of the printer 1 The inside of the printer should be entirely cleaned 2 Wi
15. e combination of ribbon Use proper ribbon and media and media is not proper and media the ribbon may slip on the media Non approved ribbon may not be taken up correctly The ribbon was replaced When replacing the ribbon the printer When replacing the ribbon leave the with the printer power off power should be kept on If the power is printer power ON turned off the printer cannot detect a ribbon To clear the error message open the state causing a ribbon error top cover with the power on Or if the ribbon is slack a ribbon error may occur Ribbon slit sensors are The ribbon motor block has three slit Check the slit sensors not attached properly sensors Two of them are attached to the If the ribbon motors properly rotate the ribbon feed motor side and the other one is following parts may be faulty to the ribbon take up side 1 Slit sensor Check if the sensors are properly attached 2 Ribbon harness the sensor harnesses are correctly 3 MAIN PC board connected and the sensor is not stained with foreign objects or lubricant The ribbon motor does e Choose with ribbon and press the If the ribbon motor does not rotate the not rotate FEED button to check whether both printer could have the following failure ribbon feed motor and ribbon take up 1 Ribbon motor failure harness motor motor rotate slot Check whether the ribbon motor 2 Ribbon harness harnesses are inserted correctly 3
16. he sensor cannot function properly 9 5 5 TROUBLESHOOTING EO18 33016A 5 TROUBLESHOOTING Check point The feed gap sensor has Usually a sensor calibration is automatically Refer to the System Mode Manual not been adjusted performed However for some media it Section 2 5 and adjust the sensor may be necessary to register a print area If SENSOR ERROR still appears after level voltage and a black mark level voltage an adjustment there can be the in the system mode The difference following failures between two voltages must be 1V or more 1 Foreign object is caught in the sensor 2 Connectors are not inserted completely 3 Sensor PCB is faulty 4 Sensor harness or MAIN PC board is faulty The sensor harness is Check if the sensor harnesses are properly Connect the harness completely not connected properly connected The media sensor is not If the sensor harnesses are not completely If the problem still occurs even after installed correctly connected or sensor harnesses are faulty clearing the faulty part the sensor PCB the sensor cannot function properly may be faulty 4 HEAD OPEN is displayed Check point The top cover is not When the top cover open sensors do not Close the top cover completely closed completely detect the hooks of the top cover HEAD If the message does not disappear even OPEN is displayed As the sensor is if the top cover is closed the printe
17. he reverse order of removal NOTES 1 When re attaching the Ribbon Motor Drive Unit to the upper frame be careful not to pinch the lead wires For wiring of the lead wires refer to the following picture 2 When re attaching the Ribbon Motor Drive Unit to the upper frame make sure that the locating pin touches the left end of the left oval hole Then tighten the locating pins with the two screws FLT 3x8 Screw FLT 3x8 Screw Locating Pin 3 14 3 MAIN UNIT REPLACEMENT EO18 33016A 3 6 Fan Motor 3 6 Fan Motor 1 Remove the Side Panel from the printer Refer to Section 3 2 he MAIN PC Board i gt Fan Motor Cable 3 Remove the Top Cover and place it beside the printer Refer to Section 3 5 4 Remove the two screws to detach the Fan Motor Plate Fan Motor Plate PT 3x8 Screw 5 Cut the Cable Band securing the Fan Motor Lead Wires 6 Remove the two screws to detach the Fan Motor from the Fan Motor Plate Fan Motor SMW 3x30 Screw Fan Motor Plate Replace the Fan Motor with a new one and then reassemble in the reverse order of removal 3 15 3 MAIN UNIT REPLACEMENT EO18 33016A 3 7 Operation Panel For the B SA4TM 3 Operation Panel For the B SA4TM 1 Open the Ribbon Cover Operation Panel Ribbon Cover PT 4x12 Screw NOTE When removing these screws use a Phillips head screw with the length of 100 mm or less If you do not have such a driver remove the
18. his case Change the print data or printing speed HEAD TEMP may appear Clean the print head For safety when the print head temperature reaches about 71 C the printer stops resulting in an error e f a foreign object is attached to the print head the print head can overheat e f this error occurs even if no printing is performed there could be other causes Ambient temperature is This error occurs when the ambient Use the printer in the specified over 60 C temperature detected by the thermistor temperature range 0 C to 40 C mounted in the printer is over 60 C Change the installation location or Even if the ambient temperature is less than operating conditions 60 C HEAD TEMP error may occur when the room temperature is 40 C or over depending on the installation location or operating conditions lf this error occurs when using the printer in a specified temperature range there could be other causes 9 3 5 TROUBLESHOOTING EO18 33016A 5 TROUBLESHOOTING Check point The connectors are not Check if the connectors are completely Insert the connectors completely inserted completely inserted The print head is not If the print head is not installed properly the If O C or an abnormal temperature is installed properly temperature of the print head cannot be displayed in a normal room obtained Check the print head temperature temperature there can be the following in the sys
19. ly push the Upper Sensor Lever inside and open the Upper Sensor Ass y 7 y 7 4 Upper Sensor Ass y Upper Sensor Lever Media Sensor Block 4 Move the upper and lower Media Sensors to the left end then disconnect the Sensor Harnesses Upper sensor White Lower senor Yellow Media Sensor Upper Sensor Harness White Lower Sensor Harness Yellow 3 22 3 MAIN UNIT REPLACEMENT EO18 33016A 3 10 Media Sensor 5 Remove the two E rings the Shaft and the Upper Sensor Ass y E Ring Upper Sensor Ass y Shaft E Ring 6 Remove the Upper Sensor Cover Top by releasing the four hooks Hook Upper Sensor Cover Top Upper Sensor PCB Casing 8 Separate the Upper Sensor PCB from the Upper Sensor PCB Casing by releasing the two hooks Upper Sensor PCB Casing Upper Sensor PCB 3 23 3 MAIN UNIT REPLACEMENT EO18 33016A 3 10 Media Sensor 9 Move the Lower Media Sensor toward the center Failure to do this prevents disassembling the Lower Sensor Ass y Lower Media Sensor Lower Media Cover Top 11 Remove the Lower Sensor PCB Casing by releasing the two hooks Lower Sensor PCB Casing Lower Sensor PCB Casing Lower Sensor PCB 3 24 3 MAIN UNIT REPLACEMENT EO18 33016A 3 10 Media Sensor 13 Replace the Sensor PCB with a new one and reassemble in the reverse order of removal NOTES 1 Before re connecting the Sensor Harnesses to the
20. n up An error occurs when the FEED key is pressed after changing the media or ribbon type CON OF amp W PO Situation Communication 1 Printing is not performed in case of Centronics Interface communication E Situation Power on time 1 The printer does not turn ON Point to check Cables are not inserted Check if the cables are connected to Connect the cables to the correct properly proper connectors connectors Check if the connectors are inserted Insert the connectors properly completely or inserted in correct orientation The power cord is not Check if the AC power is supplied Since Supply rated AC power inserted properly this printer contains a universal power supply acceptable voltage ranges from 100V to 240V Check if the inlet plug is inserted Insert the inlet plug completely completely Interval between a power More than 5 seconds must be given Give enough interval between a power OFF and a power ON is too between a power OFF and a power ON __ off and a power on short If an interval is too short power will not be not supplied to the MAIN PC board due to the protection circuit of the power supply 5 TROUBLESHOOTING EO18 33016A 5 TROUBLESHOOTING 2 EEPROM ERROR is displayed EEPROM is not installed EEPROM ERROR is displayed when the Install the EEPROM properly on the MAIN PC board EEPROM is not installed The EEPROM contains the parameters required for various opera
21. ne LPT portcan Enable the LPT port by BIOS setting the host computer has a be disabled by BIOS setting When the Check whether an LPT port is available problem LPT port is disabled a communication under Windows cannot be made 5 8
22. nected properly connected The media sensor is not e If the sensor harnesses are not If the problem still occurs even after installed correctly completely connected or sensor clearing the faulty part the sensor PCB harnesses are faulty the sensor cannot may be faulty function properly e The sensor position is moved along the slit with 2 mm pitch teeth But if the stopper of the sensor is damaged an alignment cannot be performed properly e Check if the photo transistor on the upper sensor PCB is aligned with a hole in the upper sensor cover 3 A feed jam paper jam error occurs when the black mark sensor is used Media type is not suitable A sensor error may occur depending on the Change the command or media type for the selected sensor combination of the selected sensor and the properly media type to be used Or the media may need to be modified e g Black mark sensor Media without so that a print start position detection black marks can be performed correctly The black mark sensor The black mark sensor position needs to be Adjust the black mark sensor position to position is not proper adjusted so that the sensor can detect black the center of a black mark marks Without position adjustment a sensor error or nO paper error occurs improperly A foreign object is If paper or ribbon particles or other foreign Remove the foreign objects attached to the sensor objects are attached to the sensor t
23. ould have the following failure top cover hooks should be detected 1 The top cover open sensors are not properly attached or sensor harnesses are not inserted completely 2 The top cover s hook 3 Top cover open sensor sensor harness or MAIN PC board is faulty 5 Some printers show ON LINE and others show IN LINE Check point Destination setting is The message for Japan model is IN Perform a printer parameter clear after LINE 6 Unusual message appears on the LCD at a power on or it takes time to start Check point lt takes time for an initial When the printer is turn on for the first Wait for a while data processing time initial data is written on the EEPROM If ON LINE is not displayed in a few and Flash ROM Sometimes status minutes the MAIN PC board may be message may be displayed faulty DO NOT TURN OFF THE POWER while the initial data is being written When the processing is finished ON LINE is displayed 5 TROUBLESHOOTING EO18 33016A 5 TROUBLESHOOTING 7 Printer cannot enter the system mode Check point The FEED and To enter the system mode turn on the Do not release the FEED and PAUSE keys are power while holding down the FEED and PAUSE keys until lt 1 gt DIAG is released before entering PAUSE keys at the same time displayed the system mode The keys on the Check if the keys function properly by If there is any problem with the ke
24. pe the platen and dumper roller with a cloth moistened with absolute ethyl alcohol 3 Clean the print head elements with the TOSHIBA TEC approved print head cleaner 4 Remove paper debris or label glue from the media path Print Head Cleaner Print Head Element Platen 4 PERIODIC MAINTENANCE PROCEDURE EO18 33016A 4 PERIODIC MAINTENANCE PROCEDURE 5 When using the cutter unit clean the cutter blade and the media path WARNING When cleaning the cutter be careful not to be injured by the cutter blade 1 Open the front cover 2 Loosen the set screw of the cutter unit to open it 3 Remove jammed media if any Cutter Unit Set Screw Cutter Unit 4 Clean the inside of the cutter blade with a cotton swab moistened with absolute ethyl alcohol The cutter blade moves up and down when the cutter motor shaft is rotated manually Inside of the Cutter Blade 4 PERIODIC MAINTENANCE PROCEDURE EO18 33016A 4 PERIODIC MAINTENANCE PROCEDURE 5 Inthe same way clean the outside of the cutter blade Outside of the Cutter Blade 6 When using the strip module clean the backing paper feed rollers guide roller strip roller and media path 1 Open the front cover holding its right side Strip Unit 3 Remove jammed media or backing paper if any 4 Wipe the backing paper feed rollers guide roller and strip roller with a soft cloth slightly moistened with absolute ethyl alcohol Backing Paper
25. porting it by hand Top Cover 5 Remove the Top Cover and place it beside the printer At this time release the Operation Panel Cable from the cable guide Top Cover 3 MAIN UNIT REPLACEMENT EO18 33016A 3 5 Ribbon Motor Ribbon Sensor lt Tip gt When removing the Ribbon Motor or the Ribbon Sensor only step 6 to step 12 can be omitted It can be removed by just disconnecting each cable and removing the screw Disconnect the Ribbon Motor Connectors and Ribbon Sensor Harness 7 Remove the two screws to release the ground wires brown and black PT 3x8 Screw ee il Pie af f Ke r k Z o D lin Nn S PT 3x8 Screw Ground Wire Brown 7 DA TN fi Ground Wire Black Ribbon Sensor Harness Ribbon Motor Connector Ribbon Sensor Harness Ribbon Motor Connector Ribbon Motor Drive Unit PT 3x10 Screw FLT 3x8 Screw 9 Remove the screw to detach the Ribbon Motor Unit Ribbon Motor Unit PT 3x8 Screw 3 12 3 MAIN UNIT REPLACEMENT EO18 33016A 3 5 Ribbon Motor Ribbon Sensor 10 Remove the screws to detach the Ribbon Motors Ribbon Motor Ribbon Motor SMW 3x6 Screw SMW 3x6 Screw 11 Remove the screws to detach the Ribbon Sensors SMW 3x6 Screw Ri Ribbon Sensor ibbon Sensor Sensor PC Board 3 13 3 MAIN UNIT REPLACEMENT EO18 33016A 3 5 Ribbon Motor Ribbon Sensor 13 Replace the Ribbon Motor and Ribbon Sensor with new ones and then reassemble in t
26. r mounted on either side of the printer both could have the following failure top cover hooks should be detected 1 The top cover open sensors are not properly attached or sensor harnesses are not inserted completely 2 The top cover s hook 3 Top cover open sensor sensor harness or MAIN PC board is faulty 5 Characters cannot be printed Character font has not If the character generator has not been Download the character generator been installed installed characters cannot be printed The character generator is installed separately from the firmware Printa diagnostic test result in the system mode Refer to the System Mode Manual Section 2 1 6 RIBBON ERROR is displayed With ribbon has been When printing is to be performed with Choose No ribbon chosen when thermal thermal paper and no ribbon With ribbon paper is to be used has been chosen With ribbon has been _ When printing is to be performed with ribbon Load a ribbon chosen but a ribbon is and With ribbon has been chosen a not loaded ribbon is not loaded 5 6 5 TROUBLESHOOTING EO18 33016A 5 TROUBLESHOOTING Check point The ribbon is not Make sure that the protrusion of the left side Load a ribbon correctly correctly loaded of the ribbon holder is fitted into the notch of the ribbon core When the ribbon is slack this error may occur Combination of ribbon Depending on th
27. scribed in the manuals 2 The above values differ depending on the thickness and substances of the media to be used When using the cutter to cut a label stock be sure to cut the gap between labels Failure to do this may cause the glue to stick to the cutter and shorten the cutter life 9 Confirm each part adjustment Make any necessary adjustments 10 Conduct the following tests and make sure that there is no problem Print test with TOSHIBA TEC approved media and ribbon Print tone print head position etc 5 TROUBLESHOOTING EO18 33016A 5 TROUBLESHOOTING 5 TROUBLESHOOTING lt INDEX gt Situation Power on time 1 The printer does not turn ON EEPROM ERROR is displayed 100BASE LAN INITIALIZING is displayed and does not disappear HEAD OPEN is displayed Some printers show ON LINE and others show IN LINE Unusual message appears on the LCD after a power is turned on or it takes time to start It is not possible to enter the system mode It is not possible to enter the download mode COON OF fF W PP Situation Printing Media feed 1 HEAD TEMP is displayed when printing is attempted A feed jam paper jam error occurs when the feed gap sensor is used A feed jam paper jam error occurs when the black mark sensor is used HEAD OPEN is displayed Characters cannot be printed RIBBON ERROR is displayed Ribbon is not take
28. tem mode Refer to System Mode failures Manual Section 2 5 1 Improper print head installation The connector is not inserted completely 2 Failure of the print head print head harness MAIN PC board NOTE Immediately after printing the print head temperature may be higher than a normal room temperature max 71 C If C is displayed in a normal room temperature the print head print head harness or MAIN PC board can be faulty Thermistor is not properly installed in the media sensor The upper media sensor contains a thermistor If it is not properly installed the print head temperature cannot be obtained Check the print head temperature in the system mode Refer to System Mode Manual Section 2 5 2 A feed jam paper jam error occurs when the feed gap sensor is used Media type is not suitable A sensor error may occur depending on the Change the command or media type for the selected sensor combination of the selected sensor and the properly media type to be used Or the media may need to be modified e g Feed gap sensor transparent PET so that a print start position detection labels can be performed correctly If non approved media is used the difference between a label and a backing paper may not be detected The feed gap sensor The feed gap sensor position needs to be _ Adjust the feed gap sensor position to position is not proper adjusted so that both upper and lo
29. tions Without EEPROM the parameters cannot be found resulting in an error EEPROM is installed ina The EEPROM must be installed in the Install the EEPROM in the correct wrong orientation correct orientation as indicated by the silk orientation screen print on the MAIN PC board or the Or the EEPROM may be damaged connector Replace it with a new one EEPROM used for other Even if the same type of EEPROM is Install an EEPROM for this printer model is installed used an EEPROM that was used for other Or replace it with a new one model may cause a malfunction This is because different data has been written 3 100BASE LAN INITIALIZING is displayed and does not disappear Check point Solution lt takes time for When the socket port is set to ON in the Wait for a while initializing LAN system mode IP Address setting LAN If ON LINE is not displayed in a few communication communication is enabled In that case minutes the MAIN PC board may be 100BASE LAN INITIALIZING may be _ faulty displayed for about 20 seconds during connection 4 HEAD OPEN is displayed Check point The top cover is not When the top cover open sensors do not Close the top cover completely closed completely detect the hooks of the top cover HEAD If the message does not disappear even OPEN is displayed As the sensor is if the top cover is closed the printer mounted on either side of the printer both c
30. wer the center of a gap sensors are vertically aligned and the sensor can detect label to label gaps Without position adjustment a sensor error Or no paper error occurs improperly A foreign object is If paper or ribbon particles or other foreign Remove the foreign objects attached to the sensor objects are attached to the sensor the sensor cannot function properly Check both feed gap sensors The upper sensor and Check if the upper feed gap sensor and the Align the upper and lower feed gap the lower sensor are not lower feed gap sensor are vertically aligned sensors vertically aligned 5 4 5 TROUBLESHOOTING EO18 33016A 5 TROUBLESHOOTING Check point The feed gap sensor has Usually a sensor calibration is automatically Refer to the System Mode Manual not been adjusted performed However for some media it Section 2 5 and adjust the sensor may be necessary to register a print area If SENSOR ERROR still appears after level voltage and a no paper level voltage in an adjustment there can be the the system mode The difference between __ following failures two voltages must be 1V or more 1 Upper and lower sensor positions 2 Foreign object is caught in the sensor 3 Connectors are not inserted completely 4 Sensor PCB is faulty 5 Sensor harness or MAIN PC board is faulty The sensor harness is Check if the sensor harnesses are properly Connect the harness completely not con
31. y operation panel do not repeating the following operation 10 times _ functions the keys themselves the function properly in ON LINE mode PANEL PC board harness or MAIN PC 1 Press the PAUSE key to turn the board may be faulty printer to PAUSE state 2 Press the RESTART key to return the printer to ON LINE state 3 Press the FEED key to feed media 8 Printer cannot enter the download mode Check point The FEED To enter the download mode turn onthe Do not release the FEED RESTART and power while holding down the FEED RESTART and PAUSE keys until PAUSE keys are RESTART and PAUSE keys at the DOWNLOAD MODE is displayed released before entering same time the download mode The keys on the Check if the keys function properly by If there is any problem with the key operation panel do not repeating the following operation 10 times functions the keys themselves the function properly in ON LINE mode PANEL PC board harness or MAIN PC 1 Press the PAUSE key to turn the board may be faulty printer to PAUSE state 2 Press the RESTART key to return the printer to ON LINE state 3 Press the FEED key to feed media E Situation Printing Media feed 1 HEAD TEMP is displayed when printing is attempted Check point Print data of high printing e When ratio of print to media is high the Allow the print head to cool ratio was printed print head temperature rises In t
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