Toshiba B-570-QQ Printer User Manual
Contents
1. 1 Loosen two screws and remove the cutter cover 2 Remove the white screw and media guide 3 Remove the jammed paper and trash 4 Clean the cutter with dry cloth Media Guide Fixed Cutter A Screw White Screw n 24741710304 4 Cutter Cover E L Cutter Unit Swing Cutter 5 Assembling is reverse order of removal 10 3 Fig 10 3 10 GENERAL MAINTENANCE EM1 33035 10 4 Threshold Setting 10 4 Threshold Setting For the printer to maintain a constant print position it uses the transmissive sensor to detect the gap between labels by measuring the amount of light passing through the media When the media is pre printed the darker or more dense inks can interfere with this process causing paper jammed errors To get around this problem a minimum threshold can be set for the sensor in the following way E Threshold setting procedure Turn the power ON 1 The printer is in stand by 2 Load a media roll in the usual way 3 Press the PAUSE key ON LDN E ctor et tt tt tat PAUSE ft tt tt tt et 4 The printer enters the pause mode 5 Press and hold the PAUSE key for at least 3 seconds in the pause state 7 Press the FEED key REFLECTIVE no 8 The reflective sensor black mark sensor is selected 9 Press the FEED key again 10 Thetransmissive sensor feed gap sensor is selected 11 Press and hold the PAUSE key 12 The media is advanced until the PAUSE key is2. 4 1 5 INSTALLING THE PRINTER EM1 33035 5 1 INSTALLING THE PRINTER 5 INSTALLING THE PRINTER Connecting the Power Cord and Cables Turn the POWER SWITCH to OFF before connecting the power cord or cables Serial I F Cable RS 232C A T cA Expansion I O Cable Parallel I F Cable Centronics pe Power Cord Fig 5 1 NOTE Only the power cord is provided with this product If using another cable it should conform to the following specifications For more details please contact your local TOSHIBA TEC service representative Centronics Interface 36 pins Male Printer Side Connector Pin Signals PinNo Signal Pinno Signa Pin No Signal Pinno Signals 1 Dase 10 ACK _ 19 Twisted PairGno Pint 28 Twisted Pair GND Pin10 3 para 12 Pe 21 twisted Pair GND Pins 30 _ Twisted Pair GND Pinan 4 Daas is PAUSE 22 Twisted PairGno Ping 31 INPUT PRIME e omms s ne 24 weesen ero a3 ov Ce omm v GHASSIS GND 25 Twines Pareno no 35 No Co oms ev 27 tes Pano eng 36 NG Expansion I O Interface 24 pins Male RS 232C Interface Printer Side Connector Pin Signals DB 25S 25 pins Male DB 9P Metric screw type Connector to PC sane Connector to Printer ea Shield 3 NIO iO q 6 LOADING THE MEDIA EM1 33035
3. The feed gap sensor cannot see the difference between the print area and the gap Feed or printing has been attempted while the print head is raised The media has run out The ribbon has run out Too much backing paper or media is wound on the internal take up spool 1 2 Re fit the media correctly gt Press the RESTART key Remove the cause of the jam and replace the media correctly gt Press the RESTART key Turn the power off then on again Select the correct sensor gt Feed the media Adjust the sensor position gt Press the RESTART key Turn the power off then on again Set the correct media size gt Feed the media Set the threshold see page 10 4 Else Turn the power off and call your Authorized Service representative Lower the print head gt Press the RESTART key Load new media gt Press the RESTART key Load a new ribbon gt Press the RESTART key Remove the backing paper or media from the internal take up spool Then press the RESTART key 11 TROUBLESHOOTING EM1 33035 11 TROUBLESHOOTING EXCESS HEAD The print head is too hot Turn the power off and decrease the TEMP print head temperature HEAD ERROR This message is displayed when 1 Restart the printing by pressing the sending the head broken check RESTAERT key command ESC HD001 LF NUL 2 Replace the print head and the print head has a broken element RIBBON ERR
4. released TIR A N SIMIT S S T WiE o 13 Release the PAUSE key when more than 1 5 labels tags are advanced Threshold setting is completed by this operation TIRANS M ISS INVE pp aaa PAUSE i a a aa tt 14 Press the RESTART key lt Command ON LINE Pop ra et a a 16 Send an issue command from the PC to the printer NOTES If the PAUSE key is released within 3 seconds whilst in pause state paper will not feed Failure to feed more than 1 5 to 2 labels may result in an incorrect threshold setting While the print head is raised the PAUSE key does not work Error such as paper end and cutter error are not detected during paper feed Selecting the transmissive sensor for pre printed labels within software commands allows the printer to detect the proper print start position correctly even when using pre printed labels If the printer continues to print out of position after setting the threshold adjust the feed gap sensor in the system mode Reset the threshold again Make sure that the transmissive sensor for pre printed labels is selected in the feed and issue commands ALN D 10 GENERAL MAINTENANCE EM1 33035 10 4 Threshold Setting E Threshold setting procedure For firmware version 2 5 or earlier Turn the power on 2 Load the pre printed label Any position 3 Press the PAUSE key once 4 Hold down the PAUSE key for more than 3 seconds and it will begin to feed After it h
5. 20 bytes of the command are again displayed Command error ESC LF NUL are not displayed 0300 2 2 Other Error Hardware or software trouble Turn the power off then on again If the Message problem still exists turn the power off and contact your Authorized Service representative NOTE If an error is not cleared by pressing the RESTART key the power must be switched off then on again After the power has been switched off and on all print data in the printer is cleared denotes a remaining count of unprinted labels Problem Solution No print 1 Check that media and the ribbon is loaded correctly 2 Check whether the print head is set correctly or not 3 Check the cabling between the printer and the host Dots missing in the print Dirty print head gt Clean the print head Call your Authorized Service representative if necessary Unclear or blurred printing Dirty print head gt Clean the print head Bad or faulty ribbon gt Replace ribbon Poor media quality gt Change media type Power does not come on Plug power cord into an AC socket Check the circuit breakers or fuses Plug another appliance into the AC socket to check if there is power supplied Call your Authorized Service representative if necessary Printer does not cut Check for a paper jam in the cutter Call your Authorized Service representative if necessary You see a raised nap where the media 1 Clean the cutter b
6. 6 LOADING THE MEDIA 6 LOADING THE MEDIA 1 Do not touch moving parts To reduce the risk that fingers jewelry clothing etc be drawn into the moving parts push the switch in the OFF position to stop movement 2 To avoid injury be careful not to catch or jam your fingers while opening or closing the cover The printer prints both labels and tags 1 Turn off the power and open the top cover 2 Turn the head lever to position then release the ribbon shaft holder plate Top Cover Ribbon Shaft Holder Plate Head Lever Fig 6 1 NOTES 1 When the head lever is turned to position the print head is raised 2 When the head lever is turned to position 3 the print head and the pinch roller are raised 3 To allow printing the head lever must be set to position a This ensures that the print head and the pinch roller are closed 3 Turn the locking ring counter clockwise and remove the supply holder from the supply shaft NOTE Do notturn the force the locking ring too far counterclockwise or it may come off the supply holder Supply Shaft Locking Ring Supply Holder Fig 6 2 6 1 6 LOADING THE MEDIA EM1 33035 6 LOADING THE MEDIA Put the media on the supply shaft Pass the media around the damper then pull the media towards the front of the printer Insert the ridge of the supply holder into the groove of the supply shaft until the media is fixed Then turn the locking ring cloc
7. Standard 149 3 for on the fly issue Max memory 661 3 Outer roll diameter 200 Max Thickness _ Label 0 13 0 17 Tag 0 15 0 29 NOTES 1 The media specification other than above are unchanged 2 When marking black marks on label rolls the following requirements must be satisfied When the gap length is less than 4 mm The black mark length should be longer than the gap length When the gap length is 4 mm or more The black mark should not overlap the gap for more than 4 mm and the following label 2 4 Ribbon Outer diameter 68 mm 134mm 90 mm max NOTES 1 On the fly issue means that the printer can draw and print without stopping between labels 2 To ensure print quality and print head life use only TOSHIBA TEC specified media and ribbons 3 When using the cutter ensure that label length plus inter label gap length exceeds 35 mm i e label pitch should be greater that 35 mm 4 When rewinding the media onto the take up spool in batch mode the max outer roll diameter should be 180 mm 5 Use of rough media for the ribbon saving issue may cause ribbon smudges 2 2 on reverse side 3 OVERVIEW EM1 33035 3 1 Front Rear View 3 OVERVIEW 3 1 Front Rear View Front View Rear View Top Cover Message Display LCD Memory Card Slot Serial Interface Connector RS 232C Parallel I F Connector Centronics J gt SAI E w xpansion I O Inte
8. manual turn off the power unplug the machine then contact your authorized TOSHIBA TEC representative for assistance Meanings of Each Symbol This symbol indicates warning items including cautions Specific warning contents are drawn inside the A symbol The symbol on the left indicates a general caution This symbol indicates prohibited actions prohibited items Specific prohibited contents are drawn inside or near the Q symbol The symbol on the left indicates no disassembling This symbol indicates actions which must be performed Specific instructions are drawn inside or near the symbol The symbol on the left indicates disconnect the power cord plug from the outlet N WARNIN Any other than the specified AC voltage is prohibited E Do not use voltages other than the voltage AC specified on the rating plate as this may cause fire or electric shock E f the machines share the same outlet with any other electrical appliances which consume large amounts of power the voltage will fluctuate widely each time these _ appliances operate Be sure to Disconnect the plug provide an exclusive outlet for the machine as this may cause the machines to malfunction E Do not insert or drop metal flammable or other foreign objects into the machines through the ventilation slits as this may cause fire or electric Disconnect the plug E lf the machines are dropped or their cabinets damaged f
9. on these are standard media and direct thermal media a chemically treated surface DO NOT LOAD a ribbon when using a direct thermal media 1 When using a narrow width ribbon slide the ribbon stoppers along the shafts to a position where the ribbon will be centered when it is fitted When changing from a narrow width to a wider one rotate the ribbon stoppers by 90 push them back to the correct position and then rotate back to lock NOTE When attaching the ribbon stoppers fit them to the shafts with the pinchers facing into the printer Ribbon Stopper FMHC0008801 S Ribbon Stopper FMHC0008801 Fig 7 1 2 Leaving plenty of slack between the spools fit the ribbon as shown below When the ribbon is fitted it must be positioned over the ribbon sensor 3 Wind both shafts towards each other to tighten the ribbon Ribbon Sensor Ribbon Shafts Ribbon Fig 7 2 4 Reset the ribbon shaft holder plate by aligning it with the ribbon shaft 5 Turn the head lever clockwise to lower the print head 6 Close the top cover 7 1 8 INSERTING THE OPTIONAL FLASH MEMORY CARD EM1 33035 8 INSERTING THE OPTIONAL FLASH MEMORY CARD 8 INSERTING THE OPTIONAL FLASH MEMORY CARD Turn the power OFF when inserting or removing the flash memory card CAUTION To protect memory cards discharge static electricity from your body by touching the printer rear cover prior touching the memory cards 1 Turn the powe
10. 6 OFF EVEN Parity check effective when DIP ON ODD SW 5 is set to ON 7 8 OFF OFF XON XOFF No XON is output at the power on time Data protocol XOFF is output at the power off time 7 ON OFF READY BUSY DTR No XON is output at the power on time No XOFF is output at the power off time READY BUSY RTS No XON is output at the power on time No XOFF is output at the power off time 8 OFF ON XON XOFF READY BUSY XON is output at the power on time XOFF is output at the power off time ON ON XON XOFF XON is output at the power on time XOFF is output at the power off time 2 DIPSW1 No ON OFF Function OFF Without Auto ribbon save function 1 ON With 2 3 4 OFF OFF OFF English Language to display LCD error 2 ON OFF OFF German message OFF ON OFF French 3 ON ON OFF Dutch OFF OFF ON Spanish 4 ON OFF ON _ Japanese OFF ON ON Italian ON ON ON _ Not used 5 OFF Without Auto media feed after a cut issue ON With See page 6 5 6 OFF Without Use of the built in rewinder Head up ON With function in cut mode Refer to Note 2 7 OFF Must be set to OFF ON 8 OFF Must be set to OFF ON NOTES 1 The shaded settings are the factory default settings OFF means OPEN 2 The DIP switch 1 6 functions in accordance with equipment to be used 3 Ifyou would like to switch to READY BUSY DTR or to READY BUSY RTS of data protocol please contact your authorized TOSHIBA TEC representative
11. ING THE OPTIONAL FLASH MEMORY CARD 8 1 9 CARE HANDLING OF THE MEDIA AND RIBBON 00008 9 1 10 GENERAL MAINTENANCE nsssssssssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 10 1 WOT Gl aning sienose e E E ta koma sea ncedentene 10 1 10 2 Covers and Panels sissnsimisssni naonnaon ra aR EEEE 10 1 10 3 Removing Jammed Paper sssesseeesoeseeeeeeeeseeenernserrrenrreeerrtenrnsererrenneneeee 10 2 10 4 Threshold Setting serisine iaaa aaa ES 10 4 10 5 Auto Ribbon Saving Mode isi iasccsinciseccnec dena geencuinceneedenegexngeanennesucconeeexngees 10 5 11 TROUBLESHOOTING asiipsiiiaioesennuuuannnssssas taamaan kaadaa iaasa ikana 11 1 CAUTION This manual may not be copied in whole or in part without prior written permission of TOSHIBA TEC The contents of this manual may be changed without notification Please refer to your local Authorized Service representative with regard to any queries you may have in this manual Copyright 1999 by TOSHIBA TEC CORPORATION All Rights Reserved 570 Ohito Ohito cho Tagata gun Shizuoka ken JAPAN 1 INTRODUCTION EM1 33035 1 1 Applicable Model 1 INTRODUCTION Thank you for choosing the TEC B 570 series thermal transfer printer This new generation high performance quality printer is equipped with the latest hardware including the newly developed high density 12 dots mm 306 dots inch near edge print head This will allow very clear prin
12. OR There is a fault with the ribbon sensor Turn the power off Contact your Authorized Service representative CUTTER ERROR Media is jammed in the cutter Remove the jammed media and feed ies the undamaged media through the cutter gt Press the RESTART key Else Turn the power off and contact your Authorized Service representative FLASH WRITE An error has occurred when loading Turn the power off re seat the flash ERROR data onto a flash memory card memory card and try again Replace the flash memory card and retry Turn the power off and contact your Authorized Service representative FORMAT ER An error has occurred while formatting 1 Turn the power off re seat the flash ROR a flash memory card memory card and try again Replace the flash memory card and retry Turn the power off and contact your Authorized Service representative FLASH MEMORY No more data can be saved in the Replace the card with a new one and FULL flash memory card re send data Only 1MB and 4MB cards can be used COMMUNICATION A communication error has occurred Turn the power off then on again or ERROR with the host press the RESTART key Check the program data gt Call your Authorized Service repre sentative if necessary 11 TROUBLESHOOTING EM1 33035 11 TROUBLESHOOTING Eror Message Probem J Somon example When an error is detected in a com Correct the command and re send it PC001 OAOO mand
13. R Partner TOSHIBA TEC has determined that aX this product meets the ENERGY STAR guidelines for energy efficiency Greog qy Outline of the International ENERGY STAR Office Equipment Program The International ENERGY STAR Office Equipment Program is an international program that promotes energy saving through the penetration of energy efficient computers and other office equipment The program backs the development and dissemination of products with functions that effectively reduce energy consumption It is an open system in which business proprietors can participate voluntarily The targeted products are office equipment such as computers monitors printers facsimiles copiers scanners and multifunction devices Their standards and logos are uniform among participating nations ENERGY STAR is a U S registered mark Copyright 2002 by TOSHIBA TEC CORPORATION All Rights Reserved 570 Ohito Ohito cho Tagata gun Shizuoka ken JAPAN Safety Summary Safety Summary EM1 33035 Personal safety in handling or maintaining the equipment is extremely important Warnings and Cautions necessary for safe handling are included in this manual All warnings and cautions contained in this manual should be read and understood before handling or maintaining the equipment Do not attempt to effect repairs or modifications to this equipment If a fault occurs that cannot be rectified using the procedures described in this
14. TEC TEC Thermal Printer B 570 QQ SERIES TOSHIBA TEC CORPORATION This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operations of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense for USA only Changes or modifications not expressly approved by manufacturer for compliance could void the user s authority to operate the equipment This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equip ment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada for CANADA only CAUTION To avoid injury be careful not to catch or jam your fingers while opening or closing the cover CAUTION Do not touch moving parts To reduce the risk that fingers jewelry clothing etc be drawn into the moving parts push the switch in the OFF position to stop movement As an ENERGY STA
15. as fed the 2 label release the PAUSE key Press the RESTART key for ON LINE mode Threshold setting is now completed NOTES 1 If the PAUSE key is not held down for more than 3 seconds in PAUSE mode the threshold will not be set 2 Ifthe PAUSE key is released before 2 labels have been issued the setting may not be correct and will have to be re set 10 5 Auto Ribbon Saving Mode Auto ribbon saving function is activated when it is selected by DIP switch Refer to page 4 1 and no print area extends more than 20 mm NOTE According to the relation between the outer diameter of rewound ribbon and print speed ribbon loss per saving varies as follows Print soeed Ribbon loss 3 sec Approx 5 mm 10 5 11 TROUBLESHOOTING 11 TROUBLESHOOTING EM1 33035 11 TROUBLESHOOTING If you cannot solve a problem with the following solutions do not attempt to repair it yourself Turn the power off unplug the printer then contact your Authorized Service representative for assis tance Error Message ___ Problem Somon PAPER JAM kkkk HEAD OPEN NO PAPER NO RIBBON REWIND FULL kkkk The media is not fitted correctly The media path is jammed and does not feed smoothly The installed media type does not match the selected sensor The black mark position on the media does not match the sensor position The installed media size is different from the programmed size
16. bel rolled with labels facing inside 9 Set the black mark feed gap sensor to the correct position by turning the adjusting knob Turning the knob right will move the sensor towards the center of the media while turning left will move it away from the center of the media 6 3 6 LOADING THE MEDIA EM1 33035 6 LOADING THE MEDIA E An easy way to set the black mark sensor position Pull the media about 500 mm out of the front of the printer turn the media back on it s self and feed it under the print head past the sensor so that the black mark can be seen from above 2 Adjust the sensor position to that of the black mark the upper hole indicates the position of the black mark sensor Black Mark Sensor Black Mark Feed Gap Sensor Adjusting Knob Fig 6 7 NOTE Make sure to set the sensor to detect the center of the black mark otherwise a paper jam error could occur E Setting the feed gap sensor position Adjust the sensor to detect on the gap the lower hole indicates the position of the feed gap sensor Black Mark Sensor Backing Paper Media Feed Gap Sensor Adjusting Knob Fig 6 8 6 4 6 LOADING THE MEDIA EM1 33035 6 LOADING THE MEDIA 10 The media is now loaded and the sensor position is set Batch type Selection Switch STANDARD STRIP REWINDER _ Fig 6 9 NOTE Set the selection switch to the STANDARD STRIP position Improper setting can affect the prin
17. c 8 inch sec 127 5 mm 5 02 inches Batch Continuous Strip On demand and Cut modes Cut mode is only available when optional cutter is fitted 20 characters x 1 line 291 mm width x 460 mm depth x 308 mm height 19 kg without media and ribbon JAN8 JAN13 EAN8 EAN8 2digits EAN8 5digits EAN13 EAN13 2digits EAN13 5digits UPC E UPC E 2digits UPC E 5digits UPC A UPC A 2digits UPC A 5 digits MSI ITF NW 7 CODE39 CODE93 CODE128 EAN128 PDF417 DATA MATRIX Industrial 2 to 5 Times Roman 6 sizes Helvetica 6 sizes Presentation 1 size Letter Gothic 1 size Prestige Elite 2 sizes Courier 2 sizes OCR 2 types Writable characters 40 types Outline font 1 type 0 90 180 270 Serial interface RS 232C Parallel interface Centronics Expansion l O interface Flash memory card interface B 4205 QM A stop and cut swing cutter Source See NOTE 1 Fanfold paper guide module B 4905 FF QM This is a paper guide exclusively used for fanfold paper Attaching it in place of the standard paper guide allows the printer to print on fanfold paper See NOTE 1 D RAM PC board FMBC0067801 A 2MB RAM upgrade which enhances the image handling capability of the printer See NOTE 2 Flash memory card A flash ROM card 1MB and 4MB for storing logos writable characters and for mats See NOTE 3 NOTES 1 Available from your nearest TOSHIBA TEC repre
18. connect the power cord plugs from the outlet and then contact your authorized TOSHIBA TEC repre sentative for assistance Continued use of the machine in that condition may cause fire or electric shock E Ensure that the equipment is properly grounded Extension cables should also be grounded Fire or electric shock could occur on EM1 33035 mWhen unplugging the power cords be sure to hold and pull on the plug portion Pulling on the cord portion may cut or expose the internal wires and cause fire or electric shock E Do not remove covers repair or modify the machine by yourself You may be injured by high voltage very hot parts or sharp edges inside the machine A cauTio improperly grounded equipment This indicates that there is the risk of personal Injury or damage to objects if the machines are improperly handled contrary to this indication Precautions The following precautions will help to ensure that this machine will continue to function correctly Try to avoid locations that have the following adverse conditions Temperatures out of the specification Direct sunlight High humidity Shared power source Excessive vibration Dust Gas The cover should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild detergent solution NEVER USE THINNER OR ANY OTHER VOLATILE SOLVENT on the plastic covers USE ONLY TOSHIBA TEC SPECIFIED paper and ribbons DO NOT STORE the paper or ribbons wh
19. enting accidents beforehand For details please consult your authorized TOSHIBA TEC representative for assistance Using insecticides and other chemicals Do not expose the machines to insecticides or other volatile solvents This will cause the cabinet or other parts to deteriorate or cause the paint to peel ii EM1 33035 TABLE OF CONTENTS Page 1 AINTIRODUC TION oi iscecesesiccceccdececnstecsiwscenszedecsstccstsnccccedtvssatecunmecendeces 1 1 TT AppliCa ale Mode lrenerrin nnn mine eine eeeeass 1 5 12 PROC SS SONS ascetics cates ide cic ee eee eee serine A 1 5 2 SPECIFICATIONS scccavccenvesocwesecenecivedtuwwneiececstnssmertenesssdsecemmceassannniess 2 1 2k PMET ics ctesecetacasiruniendite tare E e ieee 2 1 SS OING wiarta since ccs eee sess estes rc eee etcetera epee eee ieee 2 2 23 Medid eene RS ee oe Pte OP Re rer ee meron ere ener een ener reer 2 3 24 ADDON Seeeererne merce mer rte E 2 3 Di A n E E E dd nmbecsstccebbassbausininedeat 3 1 3 1 Front Rear VIEW err ee ner en aeaa aaa nE iaa 3 1 3 2 Operation Panel cease neer eee iano eaeceaes NENEA IAEA TEENE ANNAE 3 1 4 DIP SWITCH FUNCTIONS sstsicidiccewetetesstaacccd sevencedwotbiccceanaevisvennncdes 4 1 5 INSTALLING THE PRINTER wssicciisnsnsessiscsssssieccscsanscseccesssscessssseerscess 5 1 6 LOADING THE MEDIA cccccccccsceecttcccceaseceesaceseieasccencctensecadisiceccaasniaaees 6 1 fx LOADING THE RIBBON sisccscacts sicsicesctccctencesceccceeceeeenweecscicenstecetesins 7 1 8 INSERT
20. ere they might be exposed to direct sunlight high tem peratures high humidity dust or gas Ensure the printer is operated on a level surface Any data stored in the memory of the printer could be lost during a printer fault Try to avoid using this equipment on the same power supply as high voltage equipment or equip ment likely to cause mains interference Unplug the machine whenever you are working inside it or cleaning it Keep your work environment static free Do not place heavy objects on top of the machines as these items may become unbalanced and fall causing injury Do not block the ventilation slits of the machines as this will cause heat to build up inside the machines and may cause fire Do not lean against the machine It may fall on you and could cause injury Care must be taken not to injure yourself with the printer paper cutter Unplug the machine when it is not used for a long period of time Request Regarding Maintenance e Utilize our maintenance services After purchasing the machine contact your authorized TOSHIBA TEC representative for assistance once a year to have the inside of the machine cleaned Otherwise dust will build up inside the machines and may cause a fire or a malfunction Cleaning is particularly effective before humid rainy seasons Our preventive maintenance service performs the periodic checks and other work required to maintain the quality and performance of the machines prev
21. hat fingers jewelry clothing etc be drawn into the moving parts push the switch in the OFF position to stop movement 4 To avoid injury be careful not to catch or jam your fingers while opening or closing the cover 10 1 Cleaning To help retain the high quality and performance of your printer it should be regularly cleaned The greater the usage of the printer the more frequent the cleaning i e low usage weekly high usage daily Turn the power off Open the top cover Turn the head lever to raise the print head Remove the ribbon and media Clean the element of print head with print head cleaner Wipe the platen feed roller and pinch roller with a cleaner moistened with alcohol Remove dust or foreign substances from the internal part of the printer if any oarwn gt Element Print Head Pinch Roller Print Head ox Element Feed Roller Print Head Cleaner 24089500013 Fig 10 1 1 Be sure to disconnect the power cord prior ot performing any maintenance 2 Do not use any tool that may damage the print head 3 DO NOT POUR WATER directly onto the printer 10 GENERAL MAINTENANCE EM1 33035 10 2 Covers and Panels 10 2 Covers and Panels The covers should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild detergent solution NOTE Clean the printer cover with an electrostatic free cleaner for automated office equipment 1 DO NOT POUR WATER directly on
22. he rewinder guide plate to the tear off bar then attach it with the sems screws Tear off Bar 7 Selection Switch Rewinder Guide Plate i FMBD0034501 S SM 4x6B Sems Screw CP Sos SM 4x6B Sems Screw 4 SM 4x8 Sems Screw Adjustment Knob Fig 6 12 NOTES Set the selection switch to the REWINDER position 3 Follow the procedure for strip type 4 Adjustment If the label skews when using built in rewinder unit turn the adjustment knob of the rewinder guide plate to correct the label feed Clockwise turn moves the rewinder guide plate forward and counterclockwise moves it backward When labels skew to the right Loosen the SM 4x8 sems screw with a philips head screw driver Turn the adjustment knob clockwise and tighten the SM 4x8 screw when the rewinder guide plate is positioned correctly When labels skew to the left Loosen the SM 4x8 screw with a phillips head screw driver Turn the adjustment knob counterclockwise and tighten the SM 4x8 screw when the rewinder guide plate is posi tioned correctly 6 6 7 LOADING THE RIBBON EM1 33035 7 LOADING THE RIBBON 7 LOADING THE RIBBON 1 Do not touch moving parts To reduce the risk that fingers jewelry clothing etc be drawn into the moving parts push the switch in the OFF position to stop movement 2 To avoid injury be careful not to catch or jam your fingers while opening or closing the cover There are two types of media available for printing
23. irst turn off the power switches and disconnect the power cord plugs from the outlet and then contact your authorized TOSHIBA TEC representative for assistance Continued use of the machine in that condition may cause fire or electric shock This indicates that there is the risk of death or serious injury if the machines are improperly handled contrary to this indication S Prohibited P7 E Do not plug in or unplug the power cord plug with wet hands as this may cause electric shock E Do not place metal objects or water filled containers such as flower vases flower pots or mugs etc on top of the machines If metal objects or spilled liquid enter the machines this may cause fire or electric shock E Do not scratch damage or modify the power cords Also do not place heavy objects on pull on or exces sively bend the cords as this may cause fire or electrical shock E Continued use of the machines in an abnormal condition such as when the machines are producing smoke or strange smells may cause fire or elec tric shock In these cases immedi ately turn off the power switches and disconnect the power cord plugs from the outlet Then contact your author ized TOSHIBA TEC representative for assistance Safety Summary Disconnect the plug Connect a grounding wire Disconnect the plug E f foreign objects metal fragments water liquids enter the machines first turn off the power switches and dis
24. kwise to secure the supply holder This will centre the media automatically NOTE Do not over tighten the locking ring of the supply holder oOo Groove Ridge Projection Supply Holder Fig 6 3 7 Insert the media into the paper holders of the media guide adjust the media guides to the media width and tighten the locking screw 8 Check that the media path through the printer is straight The media should be centered under the print head Media Guide Supply Holder Media Guide Paper Holder Paper Holder Print Head Locking Screw Media Fig 6 4 NOTE When using the label rolled with labels facing outside please remove the upper plates of both paper holders using the following procedure Failure to do this may cause a paper jam error If you have any questions please contact your nearest TOSHIBA TEC service representative 6 2 6 LOADING THE MEDIA EM1 33035 6 LOADING THE MEDIA E Removing the paper holders upper plates from the media guide Remove the two T 4x8 screws to detach the media guide from the printer Media Guide y Screw T 4x8 Fig 6 5 2 Remove the SM 3x6 screw or the SM 3x8 screw to detach the paper holders upper plates from the media guide Right Left Screw SM 3x6 Screw SM 3x8 Paper Holder Paper Holder Fig 6 6 3 Attach the media guide back in position NOTE Donotlose the removed upper plates because they are required when using the la
25. lades has been cut 2 The blades are worn gt Call your Authorized Service representative PRINTED IN JAPAN TOSHIBA TEC CORPORATION EM1 33035
26. o avoid any damage to the media ribbon or printer Read the following guideline carefully e Do not store the media and ribbon for longer than the manufactures recommended shelf life e Store media rolls on the flat end do not store them on the curved sides as this might flatten that side causing erratic media advance and poor print quality e Store the media in plastic bags and always reseal after opening Unprotected media can get dirty and the extra abrasion from the dust and dirt particles will shorten the print head life e Store the media and ribbon in a cool dry place Avoid areas where they would be exposed to direct sunlight high temperature high humidity dust or gas e The thermal paper used for direct thermal printing must not have the specifications which exceed Na 800 ppm K 250 ppm and CL 500 ppm e Some ink used on pre printed labels may contain ingredients which shorten the print head s product life Do not use labels pre printed with ink which contain hard substances such as carbonic calcium CaCO and kaolin Al O 2SiO 2H O 2 3 For further information please contact your local distributor or your media and ribbon manufacturer 9 1 10 GENERAL MAINTENANCE EM1 33035 10 1 Cleaning 10 GENERAL MAINTENANCE 1 Be careful when handling the print head as it becomes very hot 2 Care must be taken not to injure yourself with the printer paper cutter 3 Do not touch moving parts To reduce the risk t
27. r off 2 Insert the flash memory card into the memory card slot at the rear of the printer 3 Turn the power on Flash memory Card Fig 8 1 NOTES 1 Be sure to protect a flash memory card when not in use in the printer by putting it in it s protective cover 2 Do not subject the card to any shocks or excessive forces 3 Do not expose the card to extremes of heat by either storing in direct sunlight or close to a heater 4 Do not expose the card to excessive humidity by wiping it with a wet cloth or storing itin a damp place 5 Before inserting or removing the card make sure that the power switch is turned off 6 The following flash cards can be used The 1MB card is read only and the 4MB card can read write Capacity 1M Byte Maxell o EF 1M TB AA Tie as a Bye MF84M1 G7DATO1 es E Mitsubishi MF84M1 GMCAV01 oe Centennial Technologies INC FLO4M 15 11119 03 15 11119 03 ae Ee eee IMCOO4FLSA Simple TECHNOLOGY TECHNOLOGY STI FL 4A 8 1 9 CARE HANDLING OF THE MEDIA AND RIBBON EM1 33035 9 CARE HANDLING OF THE MEDIA AND RIBBON 9 CARE HANDLING OF THE MEDIA AND RIBBON CAUTION Be sure to read carefully and understand the Supply Manual Use only media and ribbon which meet specified requirements Use of non specified media and ribbon may shorten the head life and result in problems with bar code readability or print quality All media and ribbon should be handled with care t
28. rface Connector Media Outlet AC Power Inlet Power Switch 0 OFF 1 ON Fig 3 1 3 2 Operation Panel MESSAGE DISPLAY LCD Displays messages in the language selected by DIP switch When power is turned on and it is ready to print ON LINE is displayed POWER LED Green Lights when the power is turned on ON LINE LED Green 1 Flashes when communicating with a host computer 2 On while printing ERROR LED Red Lights when a communication error occurs when the media ribbon ends or the printer does not operate correctly FEED key oe Feeds paper aoe RESTART key Resets the printer when paused or when an error occurs Used to set the threshold Refer to page 10 4 PAUSE key Pauses printing Message display shows PAUSE and an unprinted count Used to set the threshold Refer to page 10 4 FEED RESTART 3 1 4 DIP SWITCH FUNCTIONS EM1 33035 4 DIP SWITCH FUNCTIONS 4 DIP SWITCH FUNCTIONS The DIP switches are located to the right of the supply shaft DIPSW2 Turnthe POWER OFF before switching the functions 1 DIPSW2 No ON OFF Function 1 2 Transmission speed 1 OFF OFF 2400 BPS ON OFF 4800 BPS 2 OFF ON 9600 BPS ON ON 19200 BPS 3 OFF 1 bit Stop bit length ON 2 bit 4 OFF 7 bit Data length ON 8 bit 5 OFF without Parity check ON with
29. sentative or TOSHIBA TEC Head Quarters 2 Available from TOSHIBA TEC Parts Center 3 When purchasing flash memory card locally select one having the specifications described at page 2 1 2 SPECIFICATIONS 2 3 Media Label een the following Tag paper Black Mark Black Mark on reverse side aa Stop lt Tag paper position ye ye position ae Zz ZT posers iN Cut Cut i position position j a Reference eference coordinate 9 coordinate Reference Reference coordinate coordinate V Feed direction Fig 2 1 Unit mm Label di i Item abel cispensing mode Batch mode Strip mode Cut mode Span of one label tag 10 0 999 0 25 4 999 0 Label 38 999 0 Tag 25 4 999 0 Label tag length 8 0 997 0 23 4 997 0 25 0 993 0 Width including backing paper 50 8 140 0 Q Label width 47 8 137 0 Gap length 2 0 20 0 2 0 20 0 6 0 20 0 Black mark length Tag paper 2 0 10 0 Effective print width 10 0 128 0 Label Standard 6 0 298 6 21 4 298 6 23 0 298 6 Effective print Max memory 6 0 995 0 21 4 995 0 23 0 991 0 length TAG Standard 8 0 298 6 23 4 298 6 234 0 298 6 Max memory 8 0 997 0 23 4 997 0 23 4 997 0 Q Print speed up slow down area 1 0 GJ Black mark length Label Refer to the following NOTE 2 Maximum effective length
30. t quality Strip type Remove enough labels from the leading edge media to leave 500 mm of backing paper exposed 2 Wind the backing paper onto the take up spool and fix in position with the take up clip Wind the paper counter clockwise around the spool as this is the direction it rotates Rotate the take up spool anti clockwise a few times to take up any slack in the backing paper Selection Switch Take up Spool Front Plate SS Take up Clip Backing Paper Black Screw HAA 0004001 Fig 6 10 NOTES 1 The backing paper is easier to feed back to the take up spool if the front plate is removed 2 When fitting the tace up clip the longer side of the clip should be fitted into the shallow groove on the take up spool 3 Set the selection switch to the STANDARD STRIP position 6 5 6 LOADING THE MEDIA EM1 33035 6 LOADING THE MEDIA Cutter type Where a cutter is fitted load the media as standard and feed it through the cutter module NOTES 1 Be sure to cutthe backing paper oflabel Cutting labels will cause the glue to stick to the cutter which may affect the cutter quality and shorten the cutter life 2 If the top edge of label winds onto the platen in cut issue set the DIP SW 1 5 to ON 3 For the cutter type the selection switch can be set to either position Media Outlet Media Cutter Module Fig 6 11 Built in rewinder type Remove two black screws and front plate 2 Fit t
31. t at a maximum speed of 203 2 mm sec 8 inches sec Other standard features include an automatic ribbon saver a built in rewinder strip mechanism and an internal media supply spool This manual contains general set up and maintenance information and should be read carefully to help gain maximum performance and life from your printer For most queries please refer to this manual and keep it safe for future reference 1 1 Applicable Model B 572 QQ Model name description B 572 QQ QQ North America 2 Thermal direct Thermal transfer 1 2 Accessories Owner s Manual Power Cord Head Cleaner Unpacking Procedure EM1 33035 24089500013 Rewinder guide plate Screw Quality control report FMBD0034501 SM 4x6B Cy ff 1 1 2 SPECIFICATIONS 2 SPECIFICATIONS 2 1 Printer Supply voltage Power consumption Operating temperature range Relative humidity Print head Printing methods Print speeds Maximum print width Dispensing modes Message display Dimensions Weight Available bar code types Fonts Rotations Standard interface 2 2 Option Option Name Cutter module AC 100V 120V 10 15 50 60Hz 2Hz 2Hz EM1 33035 2 1 Printer 2A 198W maximum standby 500mA 51W maximum 5 C 40 C 25 85 RH no condensation Thermal print head 12 dots per mm 306 dots per inch Thermal direct or Thermal transfer 76 2 mm sec 3 inch sec 127 mm sec 5 inch sec 203 2 mm se
32. to the printer 2 DO NOT APPLY cleaner or detergent directly onto any cover or panel 3 NEVER USE THINNER OR OTHER VOLATILE SOLVENT on the plastic covers 4 DO NOT clean the panel covers or the supply window with alcohol as it may cause them to discolor loose their shape or develop structural weakness 10 3 Removing Jammed Paper 1 Turn the power off 2 Open the top cover 3 Turn the head lever to position then release the ribbon shaft holder plate 4 Remove the black screw to detach the media guide plate See Fig 10 2 5 Remove the ribbon and media 6 Remove the jammed paper DO NOT USE any sharp implement or tool as these could damage the printer 7 Clean the print head and platen then remove any further dust or foreign substances 8 Place the portion 8 of the media guide plate on the media sensor Secure the media guide plate with the black screw Media Sensor Media Guide Plate Black Screw HAA 0004001 Fig 10 2 9 Paper jams in the cutter unit can be caused by wear or residual glue from label stock on the cutter Do not use none specified media in the cutter If you get frequent jams in the cutter contact your Authorized Service representative 10 GENERAL MAINTENANCE EM1 33035 10 3 Removing Jammed Paper E Cleaning the Cutter Unit 1 Be sure to turn the power off before cleaning the cutter unit 2 The cutters are sharp and care should be taken not to injure yourself when cleaning
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