TANDBERG MSE 8350 Network Card User Manual
Contents
1. support A Increasing logging can degrade system performance Getting more help If the documentation does not answer your question or you have a problem with one of our products 1 Refer to the Technical FAQ section of the web site We keep the Technical FAQ section up to date with the latest information from our technical support team regarding the resolution of customer issues 2 Contact your reseller Our resellers have a wealth of experience with our products and this is often a quick way of solving a problem 3 If your query remains unsolved there is a web form in the Support area of the web site that you can complete Ensure that you provide all the details requested by the form to assist the technical support team in resolving your problem e the serial number and product model number for example MSE 8350 of the MSE blade e the software build number to find this in the web interface go to Status gt General e where you purchased the unit e your contact email address or telephone number 61 0018 042. to the online help topic Individual blade routes configuration Configuring the IP GW blade Step one Log in to the IP GW blade All administration of the IP GW blade is performed through the web interface To log in to the web interface of the IP GW blade 1 Log in to the Supervisor s web interface 2 Go to Hardware gt Blades and click the IP address of the IP GW blade 3 Click Click here to log in and then click Change log in and enter the user name admin with no password Codian recommends that you change the admin account to use a A password as soon as possible To do that go to Users click the admin link and provide the required user information Step two Configure an H 323 gatekeeper or SIP registrar optional If you have H 323 endpoints using an H 323 gatekeeper can make it easier for callers to make their call You can configure the IP GW blade to use an external gatekeeper or its own built in gatekeeper If you have SIP endpoints using a SIP registrar can make it easier for callers to make their call gt To configure the use of an H 323 gatekeeper go to Settings gt H 323 To configure the use of a SIP registrar go to Settings gt SIP For more information refer to the online help topics Configuring H 323 settings and Configuring SIP settings Configuring the IP GW blade Step three Configure the auto attendant menus optional Depending on the proposed configuration of y
3. Codian IP Gateway MSE 8350 Getting started TANDBERG Codian IP Gateway MSE 8350 Getting started Copyright TANDBERG 2008 All rights reserved This Getting Started Guide may not be copied photocopied translated reproduced or converted into any electronic or machine readable form in whole or in part without prior written approval of TANDBERG TANDBERG reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of TANDBERG to provide notification of such revision or change TANDBERG provides this documentation without warranty term or condition of any kind either implied or expressed including but not limited to the implied warranties terms or conditions of merchantability satisfactory quality and fitness for a particular purpose TANDBERG may make improvements or changes to the product s and or the program s described in this documentation at any time All other product and company names herein may be trademarks of their respective owners 61 0018 04 rev 01 TANDBERG Philip Pedersens vei 20 1366 Lysaker Norway Telephone 47 67 125 125 Telefax 47 67 125 234 Video 47 67 117 777 E mail tandberg tandberg com www tandb erg com Table of contents General information inenen aa a E EE a a 1 About the MSE 8350 IP GW blade Port and LED location LED behavior wad Installing the IP G W Blad r aaia 4 Step one Ins
4. a time Before hot swapping a blade shut down the blade using the web interface Do not shut down a blade during a software upgrade or if the blade is processing for example if a call is taking place For information about powering the MSE 8000 refer to the Getting Started Guide that accompanied the chassis Step one Install the IP GW blade into the MSE 8000 chassis A A You must install either a blade or a blanking blade in each of the ten positions in the chassis The Supervisor blade must be installed into slot 1 of the MSE 8000 chassis 1 Remove the blade or blanking blade from the slot into which you are going to install the IP GW blade 1 iii Using a No 1 Phillips screwdriver loosen the screws in the retaining latches with an anti clockwise quarter turn Open both retaining latches on the front of the blade or blanking blade When open a retaining latch is at a 90 angle perpendicular to the front of the blade Slide out the blade or blanking blade 2 Open both retaining latches on the front of the IP GW blade When open a retaining latch is at a 90 angle perpendicular to the front of the blade 3 Slide the IP GW blade into the blade slot as shown in Figure 2 until it stops 4 Simultaneously close both retaining latches on the blade thereby engaging the connectors at the rear of the blade to secure in the chassis as shown in Figure 3 Installing the IP GW blade 5 Usinga No 1 Phillips scre
5. e fits into an MSE 8000 chassis The IP GW blade is a voice and video gateway that allows calls to be made between pairs of IP endpoints that cannot normally connect directly to each other A second Ethernet port allows for connections between two completely independent networks of endpoints A built in auto attendant and support for manual operators allow easy connection of calls where the endpoint cannot directly address the destination endpoint The IP GW blade translates call signalling for example between SIP and H 323 and can connect between almost any two endpoints The IP GW blade can transcode all media to ensure the call takes place Port and LED location Figure 1 shows the position of ports and LEDs on the IP GW blade Figure 1 IP GW blade front panel Compact Flash Activity LED o E Console 1 Link LED li Console Port Status LED Alarm LED Codian System Load FIT LEDs Ethernet Ports E Ethernet Port Power LED Status LEDs PEER E bees LED behavior Table 1 describes the behavior of the LEDs Table 1 IP GW blade LED behavior LED Color Indicates Compact Flash Activity Flashing green One of gt the IP GW blade is booting gt a configuration change has been made gt the configuration is being transferred by FTP Console Link Green A PC is con
6. gs gt Operator For more information refer to the online help topics Understanding operator features and Configuring operator settings Step five Add endpoints and call groups optional You can pre configure a list of endpoints on the IP GW blade For these endpoints an operator or caller can simply choose the endpoint s name from an onscreen address book rather than having to type in the endpoint s address when a caller wants to be connected to that endpoint You can group configured endpoints into call groups When a call group receives a call all endpoints in the call group will ring and the first to be answered will take the call Call groups can be useful in organizations that have for example sales or support teams where anyone from the team can take a call An operator or caller can choose a call group to which to connect an incoming call from the address book When you configure endpoints and call groups you can select whether or not that endpoint or call group will be shown in the address book Callers can connect to that endpoint without the caller having to know its address To configure endpoints and call groups go to Endpoints For more information refer to the online help topics Configuring endpoints and Configuring call groups Step six Configure the dial plan The default behavior of the IP GW blade is to reject all calls You must configure a dial plan to allow permitted calls t
7. nected to the console port Status Green The IP GW blade is operating normally Alarm Red The IP GW blade is booting or has developed a fault for example temperature is outside normal limits battery failure of the internal clock Refer to the web interface for more information about the problem go to Status gt Health System Load Green The IP GW blade is processing data The LEDs represent the media processing load of the IP GW blade The column numbered 1 represents audio load The other columns represent video DSP load Media processing load is also displayed in the web interface go to Status gt General to see the percentage load General information Table 1 IP GW blade LED behavior continued LED Color Indicates Ethernet Port Status for each Ethernet port FDX Green The link has been negotiated as a full duplex link Act Green Packets are being transmitted on this port Link Green The speed of the link from this port which is either 10 100 or 1000 Mbps Power Blue The IP GW blade is receiving power from the MSE 8000 chassis Installing the IP GW blade A A A Before installing the IP GW blade into the MSE 8000 read the Safety Information guide that accompanied the MSE 8000 chassis Although blades are hot swappable parts you must only remove one blade at any time Remove the power from the MSE 8000 if you need to remove more than one blade at
8. o be placed The dial plan is in two parts a dial plan for calls arriving on Port A and a dial plan for calls arriving on Port B There are a number of different ways in which you can use the dial plan For example you can configure a particular prefix that will forward calls to the operator and another to connect callers to a menu on the auto attendant gt To configure the dial plan go to Dial plan Dial plan configuration with supporting examples is explained in greater detail in the online help refer to the topics Understanding the dial plan Adding and updating dial plan rules Example dial plan rules Dial plan syntax and Displaying and testing the dial plan Checking for updates Checking for updates It is a good idea to regularly check for updates to the main IP GW blade software image This section describes how to upgrade the IP GW blade using the web interface Note that you can also upgrade the IP GW blade using FTP this can be more reliable if you are upgrading the device remotely Upgrading your device via FTP is described in the release notes that are available alongside the software images in the support section of the web site To check for and download updates 1 Login to the IP GW blade web interface and go to Status gt General 2 Make a note of the software version that is currently installed 3 Goto the support section of the web site and check if a more recent release is a
9. our dial plan and the settings for failed calls callers can be connected to an auto attendant menu The IP GW blade provides a highly flexible menu creation feature This enables you to create a menu or a multi layered menu structure to provide end users with the options they require when they connect to the IP GW blade Menus can provide end users with access to videos operators address books dial it yourself functions and audio files To configure auto attendant menus go to Menus gt Menu builder For more information refer to the online help topics Creating auto attendant menus Configuring failed call settings and Understanding the dial plan Step four Configure an operator optional An operator is a person who can put calls through on the IP GW blade You can use the dial plan to automatically connect calls to an operator you can have the operator as an option on an auto attendant menu and connection to an operator is an option for failed calls An operator connects the calls one by one as calls reach the top of the operator s call queue which is displayed on the operator s web page and is automatically refreshed An operator can put calls through to configured endpoints and call groups that have been given names in the system or to any other endpoint by manually entering the IP address or E 164 number of the endpoint You can configure one or more operators gt To configure an operator go to Settin
10. sing or configure both ends to operate at the same speed and duplex A To establish a 1000Mbps connection both ends of the link must be configured as auto sensing You can use the Supervisor s web interface to configure the IP addresses of all blades installed in the MSE 8000 Note that all blades are supplied with DHCP enabled on Port A you can either keep this setting or assign static IP address to Port A Port B does not support DHCP you must manually configure its IP address To configure the IP addresses and port settings of the IP GW blade log in to the Supervisor and go to Hardware gt Blades To access the web interface of the IP GW blade go to Hardware gt Blades and click the IP address of that blade For more information about configuring the ports refer to the online help accessible from the Supervisor s web interface Step two Configure the default gateway and routes optional If the networks to which you connect contain more than one subnet you might need to change the default gateway preference on the IP GW blade default setting is Port A You might also need to add routes to the configuration of the IP GW blade to indicate which interface will be used for certain IP addresses To configure the default gateway and route information 1 Log in to the Supervisor and go to Hardware gt Blades 2 Click the name of the IP GW blade and select the Routes tab For more information about route configuration refer
11. tall the IP GW blade into the MSE 8000 chassis 4 Step two Connect to Ethernet Ports A and B uu ssesssscsssscsssecsseecsseseseecesecstees 6 Initial configuration cesscscsscssssscsssveecssvecsesvevecssvecsenvecossssdesebcesteecesebcestehesstebvcecsuvecctebvenssundcenbver 7 Step one Configure Ethernet Ports Aand B neeeneenneeennsseeenn Y Step two Configure the default gateway and routes optional Configuring the IP GW blade unnessnseesnssennnsennnnssennnssennnnsnnnnnssnnnnssnennnsnnnnnsnnnnn 8 Step one Log in to the IP GW blade ou eecssescssscccssecrsescrsccenscecsueccssccessecesseessecs 8 Step two Configure an H 323 gatekeeper or SIP registrar optional 8 Step three Configure the auto attendant menus optional 9 Step four Configure an operator optional s sssssssssssessesssssssssessrsessesessssssesee 9 Step five Add endpoints and call groups optional 10 Step six Configure the dial plan sssssssesssssssssssssssesssssssssssss 10 Checking for updates ceecsseecssscccsecessseccsteccsceesscecsseecsnecesnecesseeesees 11 Troubleshooting and technical support information sssssssssssessssssssssssseseerssessssssss 12 Using the event log to help solve a problem unnenneeseeennseennseennnne 12 Getting morehelp uta a a 12 General information General information About the MSE 8350 IP GW blade The MSE 8350 IP GW blad
12. vailable for the IP GW blade 4 Ifa more recent release is available download it and save it locally To upgrade the IP GW blade Unzip the software release file that you downloaded In the IP GW blade web interface go to Settings gt Upgrade In the Main software image section click Browse and locate the unzipped file gt UO Ne Click Upload software image The browser begins uploading the file to the IP GW blade and a new browser window opens to indicate the progress of the upload When finished the browser window refreshes and indicates that the software upgrade is complete and a Shut down IP GW button is displayed 5 Click Shut down IP GW confirm shut down and restart the IP GW blade A Note that shutting down the IP GW blade will disconnect all callers Troubleshooting and technical support information Using the event log to help solve a problem Unless you are experiencing a problem all event logging sources should be set to the default which is Errors warnings and information For more information about configuring the event log refer to the online help accessible from the web interface You can use the event log to produce debugging information to assist technical support in solving your problem However we recommend that you only alter the setting of the event log under the guidance of technical support In particular you should not turn on event logging sources without good cause or advice from technical
13. wdriver tighten the screws in the retaining latches with a clockwise quarter turn Figure 2 Inserting a blade into the chassis Step two Connect to Ethernet Ports A and B Connect an Ethernet cable from Ethernet Port A to an Ethernet switch rather than a hub to minimize interference from other devices on the network The Ethernet port isa 10 100 1000 Mbps auto sensing connection Connect Port A to your local network and connect Port B to a second subnet or the internet depending on your application of the IP GW blade A Do not connect Ethernet Port A and Ethernet Port B to the same subnet Initial configuration Initial configuration Step one Configure Ethernet Ports A and B The default setting for the IP GW blade Ethernet ports is auto sensing mode If the switch ports to which you connect the IP GW blade are not also set to auto sensing mode then you need to configure the IP GW blade Ethernet ports to use the same speed and duplex mode Both ends of the Ethernet connection must be configured in the same A way For example either configure both ends of the link to be auto sen
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