Sony CARRIERGATE Network Card User Manual
Contents
1. See Case 1 No communication between the computer and Wireless Broadband Router item to release and renew the IP address of your computer so that it matches the LAN settings of the Router Unit Alternately you can restart the Router Unit which automatically releases and renews the IP address of your computer In Case 1 No communication between the computer and Wireless Broadband Router item we recommend that you release and renew the IP address only when it is 0 0 0 0 or it starts with 169 254 In the case above you must release and renew the IP address regardless of the displayed address Access Point Functions e ga Clicked the Refresh button under Access Point List but nothing appears in the list Q Did you wait long enough The scanning process may take some time After clicking Refresh wait at least 30 seconds before checking the results 2 Can the IP address of the computer be acquired See Preparations Case 1 No communication between the computer and Wireless Broadband Router item 3 Is the Access Point connected correctly to the Router Unit Make sure that connections are as shown Cable modem or DSL modem 4 Is the Windows XP Internet Connection Firewall function enabled See Miscellaneous Case 4 Computer firewall function and browser proxy settings for details eP Several Access Point2. mj Rename this connection Create Shortcut amp view status of this set ete Rename connection f Change settings of this Properties connection Other Places Po 4 In the Connect to Wireless Network dialog box with Windows XP SP1 the Wireless Network Connection dialog box select the Access Point from Available Wireless Networks and click Connect When using the Access Point functions under factory default settings check the 6 character identifier printed on the label inside the rear cover of the Wireless Unit Are the network name SSID and security settings configured correctly To connect to the Access Point the network name SSID and security settings must be the same at the computer and the Access Point Q Hint When using the Access Point functions under factory default settings use the settings listed in above With the Windows Me and Windows 2000 operating systems verify the Access Point network name SSID and security settings of the wireless LAN PC card as described in its documentation With the Windows XP operating system proceed as follows to verify the settings 1 Open the Connect to Wireless Network dialog box with Windows XP SP1 the Wireless Network connecion dialog box as described in above 2 Select the network name SSID of the Access Point from Available Wireless Networks 3 Make sure that the security settings of the Access Point match th
3. All Renew All More Info gt gt If an IP address starting with 169 254 is displayed a suitable IP address was not obtained with Obtain an IP address automatically and your Windows operating system assigned an address to the wireless LAN PC card or Wireless LAN Converter In this condition correct network connection is not possible Perform the setup again as described in the separate Quick Start Guide Windows 2000 and Windows XP operating systems 1 Click Start point to Programs All Programs when using the Windows XP operating system and then Accessories and click Command Prompt 2 In the command prompt window enter ipconfig all exclude the quotation marks and press the Enter key 3 Verify the IP address setting information of the Wireless LAN interface that you are using PC card computer internal wireless LAN etc BSE Windows IP Configuration Host Name gt vaioxrifbp Primary Dns Suffix z Node Type Unknown IP Routing Enabled WINS Proxy Enabled Ethernet adapter Wireless Network Connection 9 Default Gateway DHCP Server DNS Servers Lease Obtained Tuesday April 15 2663 9 58 22 AM Lease Expires Tuesday April 15 2663 11 58 22 AM C Documents and Settin O Hint The Description field shows the name of the Wireless LAN interface 4 If the IP address is 0 0 0 0 or an address starting with 169 254 is
4. Make sure that an end of the Ethernet cable is connected to a LAN connector of the Router Unit Connect the other end of the Ethernet cable to your computer O Hint The Ethernet port of your computer is on its back panel 5 Is the Windows XP Internet Connection Firewall function enabled If the Internet Connection Firewall function is enabled communication may not be possible See Miscellaneous Case 4 Computer firewall function and browser proxy settings for details 6 Is the Web browser of the computer used for the Wireless Broadband Router setup configured to use a proxy server Make sure that there are no proxy settings enabled for the IP address of the Wireless Broadband Router See Miscellaneous Case 4 Computer firewall function and browser proxy settings for details Sony VAIO N N O Carrier Gate and the Eco Info logo are trademarks of Sony Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States and or other countries e In this document Microsoft Windows Millennium Edition is referred to as Windows Me Microsoft Windows 2000 Professional is referred to as Windows 2000 Microsoft Windows XP Home Edition and Microsoft Windows XP Professional are referred to as Windows XP Netscape is a registered trademark of Netscape Communications Corporation All other names of systems products and services are trademarks of the
5. displayed enter ipconfig renew exclude the quotation marks and press the Enter key A new IP address is assigned If an IP address starting with 169 254 is displayed a suitable IP address was not obtained with Obtain an IP address automatically and your Windows operating system assigned an address to the wireless LAN PC card or Wireless LAN Converter In this condition correct network connection is not possible Perform the setup again as described in the separate Quick Start Guide Connections o CE Cannot display the Setup Page an error message appears If entering http 192 168 11 1 in the address field of the Web browser does not open the Setup Page check the following Can the IP address of the computer be acquired See Preparations Case 1 No communication between the computer and Wireless Broadband Router item 2 Are the Access Point and Router Unit power connections correct When powered properly the Status indicator of the Router Unit is lit and the Status indicator of the Access Point is flashing slowly 3 Is the AC adapter power switch on Make sure that the AC adapter is properly connected and verify that the power switch is on O Hint When the AC adapter power switch is on the LED on the adapter is lit Power switch O Off 1 On To power outlet SS Cable modem or DSL modem 4 Is the Ethernet cable correctly connected
6. the Refresh button under Access Point List but nothing appears a glad eo rn ere ee ee ee cee rere several Access Points are listed but do not know which one to select The user name and password input dialog box appears despite the lack Of Settings c c cccecesessesssessesessssesesessseseessstsencetstnessetsetseeseesenteeeees e Unable to connect after Access Point functions settings are made e If Easy Setup is used after Advanced Setup what about items not included in Easy Setup s src Miscellaneous OE C e The power cord is plugged to the AC outlet but the indicators CONO LIORT eee nn E E E A e After pressing the Quick Setup switch the Status indicator SAIS MTSU UG COO E e Computer firewall function and browser proxy Settings eee Preparations oTa No communication between the computer and Wireless Broadband Router Are you attempting to establish a connection at a frequency of 5 GHz The default wireless broadband frequency setting is 2 4 GHz If you want to establish a wireless connection at 5 GHz access the Access Point Setup page through a wired network and change the frequency setting to 5 GHz 802 1 1a Refer to the separate Quick Start Guide for details about how to display the Access Point Setup page Was your computer properly configured for wireless communication When using the Access Point functions under factory d
7. 4 680 222 11 1 SONY Wireless Broadband Router Troubleshooting Guide This document provides solutions to common problems encountered with the Wireless Broadband Router Please refer to this guide before contacting Sony Customer Information Services The PCWA AR800 consists of e Broadband Router Unit PCWA R1 e Wireless LAN Access Point PCWA A820 In this document we refer to the Broadband Router Unit as the Router Unit and to the Wireless LAN Access Point as the Access Point The PCWA AR800 can be used at frequency settings of 2 4 GHz and 5 GHz Change this setting as necessary By default the PCWA AR800 is set to 2 4 GHz VSN O CarrierGate PCWA AR800 2004 Sony Corporation Printed in Japan Contents e No communication between the computer and Wireless Broadband Router cccscccssscscscsssssesescscesssssescsceesssssescaceeneeeeen Connections e Cannot display the Setup Page an error message appears 060 Router Functions e The Internet Gateway is shown as a network connection What does this Mean c ccccscsssssssessesessssessescesssesssessssessseseaeseeeseeseseeneaes e Cannot connect to the Internet ccccccscssccsesesseseeseseesescesestesesteseateseateseaseees e changed the LAN settings of the Router Unit but can no longer connect to the Router Unit or network ccccccsssscssesessescesestesestesestesesteseaseees Access Point Functions Clicked
8. If the Use a proxy server for your LAN These settings do not apply to dial up or VPN connections check box is selected clear the check box and click Ok When the Wireless Broadband Router setup is complete return the proxy setting to its original condition Example 2 Using Netscape Start the Web browser on the computer used for the Wireless Broadband Router setup On the Edit menu click Preferences In Category click Advanced and click the Proxies button Select Direct connection to the Internet and click OK When the Wireless Broadband Router setup is complete return the proxy setting to its original condition E Java settings Make sure that the Java settings of your Web browser are enabled If they are not do so
9. efault settings configure the computer as follows The factory default settings of the Access Point function are e Network Name SSID The 6 character identifier printed on the label inside the rear cover of the Wireless Unit O Hint For details about the location of the network name SSID refer to procedure 3 of the Quick Start Guide e Security settings Encryption WEP Disabled e IEEE 802 11 Mode 11g 11b High multicast rate With the Windows Me and Windows 2000 operating systems perform setup as described in the documentation provided with your Wireless LAN PC Card With the Windows XP operating system proceed as follows 1 Click Start and then click Control Panel 2 In Control Panel click Network and Internet Connections and then click Network Connections O Hint If Network and Internet Connections does not appear click Switch to Category View on the left 3 In the Network Connections window right click the icon of the wireless network to which you want to connect and click View Available Wireless Networks S Network Connections File Edit View Favorites Tools Advanced Help gt y Search Folders Fa Address Network Connections LAN or High Speed Internet Network Tasks El Create a new connection e Set up a home or small office networ we Disable this network device Loo fee Ne Bridge Connections xX Repair this connection P r
10. ir respective owners In the document the or marks are not specified econ Printed on 100 recycled paper using VOC Volatile Organic Compound free vegetable oil based ink http www sony net Continued on next page Router Functions OCE The Internet Gateway is shown as a network connection What does this mean S Network Connections File Edit View Favorites Tools Ad Back P Search Internet Gateway p Internet Connec tion lt 3 LAN or High Speed Internet It means that the Router Unit is recognized as the Internet Gateway If you disconnect the Router Unit from the network the indication disappears Cannot connect to the Internet Are the WAN settings correct Select from the following depending on the connection method specified by your Internet service provider e When connecting by DHCP having an IP address assigned to the computer automatically select Obtain an IP address automatically In this case please confirm the DHCP client ID in cases where it is particularly specified e When connecting by a fixed IP address manually assigning the computer IP address select Use the following IP address In this case enter the IP address for your computer specified by your Internet service provider Refer to the separate Quick Start Guide for details CEE Changed the LAN settings of the Router Unit but can no longer connect to the Router Unit or network
11. ose of the computer 4 Click Connect If the connection is not established reset the Access Point functions to the factory default settings as described in Miscellaneous Case 1 Forgot settings and then set up the Access Point functions again as described in the separate Quick Start Guide 4 Can the IP address of the computer be acquired With the computer setting Obtain an IP address automatically enabled perform the following steps For information on how to set the IP address of the computer see Windows Help Windows Me operating system Glick Start and click Run 2 In the dialog box used to specify the file name enter winipcfg exclude the quotation marks and click OK Type the name of a program folder document or Internet resource and Windows will open it for you From the list in the IP Setup dialog box select the Wireless LAN interface that you are using PC card computer internal wireless LAN etc Make sure that an IP address is shown in the IP address text box 5 If the IP address is 0 0 0 0 or an address starting with 169 254 is displayed click Release and then Renew IP Configuration m x Ethernet Adapter Information Sony 802 119 Wireless LAN Ada Adapter Address 08 00 46 21 07 5 IP Address 192 168 11 102 Subnet Mask 255 255 255 0 Default Gateway 192 168 11 1 i Release Renew Release
12. s are listed but do not know which one to select The Access Point List shows the MAC addresses of all the Access Points found Use the MAC address to identify the Access Point A PCWA R1 Broadband Router Unit Access Point List Microsoft Internet Explorer File Edit Yiew Favorites Tools Help Check the MAC address of the Access Point to which you want to connect The MAC address is located on the label inside the rear cover of the Wireless Unit er The user name and password input dialog box appears despite the lack of settings Enter admin in the User name text box and then click OK Do not enter anything in the Password text box eE a Unable to connect after Access Point functions settings are made Did you change the wireless connection settings of the computer to match the Access Point functions settings If the network name SSID and security settings of the Access Point are changed the wireless connection settings of the computer must be changed accordingly For information on how to do this refer to the documentation of the wireless LAN PC card or the Wireless LAN Converter oG If Easy Setup is used after Advanced Setup what about items not included in Easy Setup If you reconfigure the unit with Easy Setup after using Advanced Setup the items not included in Easy Setup are set as follows Item Setting Frequency Channel 2 4 GHz Au
13. t Is the AC adapter power switch on Cnint When the AC adapter power switch is on the LED on the adapter is lit 2 Is the Status Indicator setting of the Access Point set to Off Open the Setup Page of the Access Point go to the Access Point Management page and set Status Indicator to On 1 Click Status Indicator and Change 2 4GH2 SGHzWireless LAN Access Point A820 f ii 2 a fan 2 Select On from the list and click Execute Setup A PCWA A820 Access Point Display Indicator Mode DEAR Status Indicator Execute Setup Cancel 3 When the completion message appears click Close etm After pressing the Quick Setup switch the Status indicator starts flashing red If the Quick Setup switch is held down for more than one second the Status indicator starts to flash red 30 seconds later the Status indicator begins flashing slowly white to indicate normal operaton The Quick Setup switch is used in setting the separately available Wireless LAN Converter PCWA DE80 or PCWA DE30 For information on how to use the Quick Setup switch refer to Wireless LAN Converter PCWA DE80 or PCWA DE30 Quick Start Guide CEE Computer firewall function and browser proxy settings E The Internet Connection Firewall function is enabled When the Windows XP Internet Connection Firewall function is enabled it may prevent
14. the computer from being accessed externally this function is disabled by default This function can prevent connection to your network when you change your Wireless LAN Converter or Access Point settings If this happens disable the Internet Connection Firewall function as described here connect to the network and then re enable the function Click Start and then click Control Panel In Control Panel click Network and Internet Connections and then click Network Connections Cuint If Network and Internet Connections does not appear click Switch to Category View on the left In the Network Connections window right click the icon of the wireless network that you want to use and click Properties Click the Advanced tab and if selected clear the Protect my computer and network by limiting or preventing access to this computer from the Internet check box Click Ok Refer to Windows XP Help for details about the Internet Connection Firewall function Make sure that you take appropriate security measures when the Internet Connection Firewall function is disabled Except when configuring the Access Point it is strongly recommended that you enable the Internet Connection Firewall function at all times E When using a personal firewall software provided standalone or as part of an antivirus or network security software An
15. tivirus scanning and network security software sometimes includes a function called a personal firewall intended to prevent unauthorized access by other computers Depending on the software the security level of this function may initially be set to a high level If this high security level setting is left enabled other computers may be unable to access your computer This can cause problems such as not being able to connect to the network when changing the Wireless LAN Converter or Access Point settings In this event lower the security level to allow the network connection Refer to the software instructions or Help for details e Make sure that you take appropriate security measures e For questions about firewall functions contact your firewall software manufacturer E Proxy settings Make sure that no proxy settings are enabled for the IP address of the Wireless Broadband Router While the proxy server settings are disabled it may not be possible to display other pages except the Wireless Broadband Router Setup page Example 1 Using Microsoft Internet Explorer On the Tools menu click Internet Options The Internet Options dialog box appears On the Connection tab click LAN Settings The Local Area Network LAN Settings dialog box appears Cuint If there are dial up profiles in the Dial up box make sure that you select the Never dial a connection check box
16. to Select Broadcast Network Name SSID Yes IEEE 802 11 Mode 11g 11b High multicast rate Super A G Disable Turbo Mode Disable Access Control Accept all Connection Method Obtain IP address automatically DHCP Speed Auto Detect Setup Switch Enable The Super A G and Turbo Mode functions of the PCWA AR800 are supported by the Wireless LAN Converter PCWA DE80 and Wireless LAN PC Card PCWA C800S Compatibility of the Super A G and Turbo Mode functions with third party Wireless Client devices is not guaranteed Miscellaneous Forgot settings Reset the Access Point and or Router Unit as described below To perform a reset the Wireless Broadband Router must be on It is possible to reset both units or only the unit for which you have forgotten the settings When you forget the Access Point settings press the Reset switch on the Wireless Unit When you forget the Router Unit settings press the Reset switch on the Router Unit Hold the switch for at least a second and then release it The Wireless Broadband Router restarts automatically and the settings of the unit whose Reset switch is pressed revert to their factory defaults Repeat the setup procedure Wireless Unit Router Unit Quick Setup switch Reset switch When resetting the Access Point be careful not to press the Quick Setup switch by mistake CP The power cord is plugged to the AC outlet but the indicators do not ligh
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