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Smart Technologies 400iv Whiteboard Accessories User Manual

1. 32 CHAPTER 5 Maintaining your interactive whiteboard system 5 Replace the boom end cap Ls ES Am 6 Connect the cables to the projector 7 Connect the power cable to a power outlet 8 Press the Power button once on the remote control to confirm that the projector is operating and that the lamp module is correctly installed and then wait for the projector to tum on completely 9 Wait five minutes for the projector to warm up EH NOTE You might need to adjust the projected image after you perform the previous procedures For more information see the included SMART Board 480iv and 680iv Interactive Whiteboard Systems Installation Guide smarttech com kb 153153 and Adjusting the image on page 18 Resetting the lamp timer After you replace the lamp you need to access the projector service menu and reset the lamp hour counter To prevent accidental errors only a system administrator should perform this procedure Ej NOTE Always reset the Lamp Hours after you replace the lamp because lamp service reminders are based on the current hours of use 33 CHAPTER 5 Maintaining your interactive whiteboard system Ml To reset the lamp timer 1 Using the remote control press the following buttons quickly to access the service menu Down Up Up Left Up P CAUTION Do not adjust any settings in the service menu other than those listed in this guide Changing
2. eese ese e esses esses esses essere 18 SMART V25 projector connection diagram essen 18 Using your interactive whiteboard e I I IR Rer rrIl 20 This chapter describes the basic operation of your interactive whiteboard system and also explains how to set up your remote control retrieve system information access the projector s image adjustment options and integrate your interactive whiteboard system with peripheral devices Using your projector This section explains how to use your projector and its included remote control Using your remote control The SMART V25 projector remote control enables you to access on screen projector menus and change projector settings Installing the remote control battery Follow this procedure to use the remote control for the first time or to replace the remote control battery CHAPTER 3 Using your interactive whiteboard system EJ WARNING e Reduce the risk associated with a leaking battery in the projector s remote control by following these practices o Use only the specified type of coin cell battery o Orient the battery s positive and negative terminals according to the markings on the remote control o Remove the battery when the remote control is unused for an extended period o Donot heat disassemble short or recharge the battery or expose it to fire or high temperatures o Avoid eye and skin contact with the battery if it ha
3. SMART Board 400iv Interactive Whiteboard System Configuration and User s Guide Extraordinary made simple SMART Trademark Notice SMART Board DViT smarttech the SMART logo and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U S and or other countries Texas Instruments Brilliant Color DLP and DLP Link are Trademarks of Texas Instruments Microsoft Windows and Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation in the U S and or other countries Blu ray is a trademark of the Blu ray Disc Association Copyright Notice 2011 SMART Technologies ULC All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMART Technologies ULC Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART Patent No US5448263 US6141000 US6337681 US6421042 US6540366 US6563491 US6674424 US6747636 US6760009 US6803906 US6829372 US6954197 US7184030 US7236162 US7289113 US7342574 US7379622 US7532206 US7619617 US7626577 US7692625 US7751671 CA2058219 CA2386094 EP1297488 EP1739528 JP4033582 JP4052498 JP4057200 ZL0181236 0 and DE60124549 Other patents pending FCC Warning This equipment has been tested and found
4. Displays the projector s unique ID number from O to 99 within your organization s network Adjusts the image output to Fill Screen Match Input or 16 9 Fill Screen produces an image that fills the entire screen with stretching and scaling Match Input matches the projector s aspect ratio to the input s aspect ratio As a result black bands might appear along the top and bottom edges of the screen horizontally letterbox format or along the left and right edges of the screen vertically pillarbox format 16 9 changes the output to 16 9 by letterboxing the image which is recommended for use with HDTV and DVD Blu ray discs enhanced for wide screen television See Video format compatibility on page 21 for appearance descriptions in each mode CHAPTER 3 Using your interactive whiteboard system Setting Startup Screen Use Selects the type of startup screen SMART Capture User Startup Screen or Preview Startup Screen Notes This screen displays when the projector lamp is starting and an image isn t displayed SMART displays the default SMART logo on a blue background Capture User Startup Screen closes the on screen display menu and captures the entire projected interactive whiteboard image The captured image is displayed the next time that the on screen display opens The capture can take up to one minute depending on the complexity of the background graphic Preview Startup Screen ena
5. Greek berian Portuguese talian Korean Japanese Norwegian Polish Russian Simplified Chinese Spanish Swedish Traditional Chinese Response language target set groupname description Enter a descriptor no more than 12 characters long groupname description set projectorname description Enter a descriptor no more than 12 characters long projectorname description set locationinfo description Enter a descriptor no more than 16 characters long locationinfo description set contactinfo description Enter a descriptor no more than 16 characters long contactinfo description set videomute target on off videomute target set 3denable target on off 3denable target set 3dinvert target leftright rightleft 3dinvert target set 3dformat target interleaved overunder 3dformat target set emergencyalertmsg description Enter a descriptor no more than 60 characters long emergencyalertmsg description set emergencyalert target on off emergencyalert target 66 APPENDIX A Remotely managing your interactive whiteboard system These commands control the current system settings These commands are available even when the projector is in Standby mode Command Command target range Response set restoredefaults none restoredefaults done set lamphrs target 0 lamphr
6. get powerstate Indicates the projector s current powerstate The following table describes the powerstate fields Field Description Powering The projector is turning on On The projector is on Cooling The projector is cooling Confirm off Confirm off is a non selectable powerstate that is returned during stage one of the two button off sequence Idle The projector is off but still receiving power Standby mode Source selection controls These commands switch input sources The source type determines which commands can be accepted Command Response Available when in Standby mode get input input field Yes set input field input field No 58 APPENDIX A Remotely managing your interactive whiteboard system The following table describes the source selection commands Command get input Description Returns the projector s current input set input field Returns the input to one of the selectable fields The following table describes the source selection response fields Field Description VGA1 Switches source to the VGA 1 input connector Composite Switches source to the Composite video connector S Video Switches source to the S Video input connector None A non selectable value that appears when you enter a get input command while the projector is in Standby mode General source controls The following source controls apply to all input sources These
7. other settings can damage or affect the operation of your projector and invalidates your warranty 2 Scroll down to the Lamp Hour Reset field and then press OK Both Lamp Hour values Standard and Economy are reset to zero P CAUTION Do not use the Lamp Hour Reset feature unless you have just replaced the lamp Resetting the lamp hour counter on an old lamp can damage your projector due to lamp failure Hi NOTE You re unable to reset the Display Hour value because it s the running total of hours the projector has been in use 3 Press the Menu button on the remote control The SMART V25 Settings menu appears 4 Select e to confirm that Lamp Hours is reset to zero 34 Chapter 6 Troubleshooting your Interactive whiteboard system Correcting image alignment issues e cece cece cece ceccecceeeeeeeees 36 Diagnosing issues using the interactive whiteboard system indicators and controls 36 Interactive whiteboard indicators and controls 2 2 2 2222 eee e cece cece ee eeeeeee 36 Projector lights and status c cece cece cece ese esses sesso 37 Projector error states cnn cnn nn cnn nn esses essence nne 38 Y our projector doesn t respond to commands eene eeeeee 38 The Projector Overheated message appears Z 0 esses 38 The Fan Failure message appears essen 39 The Color Wheel Fa
8. whiteboard system SMART Board 480iv interactive whiteboard system features cece eee eee eee ee SMART Board 480 interactive whiteboard 0c eee cece cece cece eeeeeeeeeee Your SMART Board 480iv interactive whiteboard system combines the wall mounted short throw SMART V25 projector with a SMART Board 480 interactive whiteboard This chapter describes the features of your SMART Board 480iv interactive whiteboard system and provides information about product parts and accessories CHAPTER 1 About your interactive whiteboard system SMART Board 480iv interactive whiteboard system features Your SMART Board 480iv interactive whiteboard system consists of the SMART Board 480 interactive whiteboard and the SMART V25 projector system When the SMART V25 projector displays an image from your computer on the touch sensitive interactive whiteboard you can do everything that you can do at your computer open and close applications scroll through files meet with others create new documents or edit existing ones visit websites play video clips and more by touching the screen When you use SMART software with your SMART Board 480iv interactive whiteboard system you can write or draw over the projected computer image in digital ink and then save these notes to a notebook file or directly into any Ink Aware application SMART Board 480 interactive whiteboard Your SMART Board 480
9. 96 59 94 Letterbox 720p 16 9 35 50 Letterbox 1080i 16 9 33 7 59 94 Letterbox 1080i 16 9 28 1 50 Letterbox Video system signal compatibility The following table lists the projector s video system signal compatibility particularly for signals delivered over S Video and Composite video connectors which you can adjust by using the aspect ratio commands described in Default menu on page 13 EH NOTE The 16 9 command delivers all video modes with black bands along the top and bottom edges of the screen The Match Input command could deliver video modes with blank bands along the top and bottom edges of the screen depending on the input resolution Video mode Aspect ratio Horizontal Vertical Color signal frequency kHz frequency Hz MHz NTSC 4 3 15 73 29 96 3 58 PAL 4 3 15 62 25 4 43 SECAM 4 3 15 62 25 4 25 fb 4 06 E Connecting peripheral sources and outputs Follow these instructions if you have a peripheral device to connect to your interactive whiteboard system for a short time such as a DVD Blu ray player EH NOTE Measure the distance between the projector and the peripheral device you want to connect Make sure each cable is long enough has plenty of slack and can be placed safely in your room without presenting a trip hazard 23 CHAPTER 4 Integrating other devices Hi To connect a peripheral source or output to your projector 1 Connect your peripheral device s input cables to the projector 2
10. Power light isn t lit on page 40 to troubleshoot the projector Projector error states System administrators can solve or troubleshoot the following projector error states on their own prior to contacting SMART Support Performing an initial troubleshooting on your projector will reduce the time of a support call Your projector doesn t respond to commands If your projector doesn t respond to commands or if it starts to display code after you enter a command perform the following procedure JW To restart an unresponsive projector 1 Putthe projector into Standby mode and then wait 15 minutes for it to cool down 2 Disconnect the power cable from the power outlet and then wait at least 60 seconds 3 Connect the power cable and then turn on the projector The Projector Overheated message appears If the Projector Overheated message appears and the projector enters Standby mode during use one of the following issues is occurring e The projector is overheating internally because of blocked air vents or an internal temperature over 131 F 55 C e Thetemperature outside the projector is too high 38 CHAPTER 6 Troubleshooting your interactive whiteboard system JW To resolve the Projector Overheated error 1 2 3 4 5 6 Put the projector into Standby mode and then wait 15 minutes for it to cool down If your room is hot lower the temperature if possible Ensure that nothing is blocking the projec
11. Standby mode and then wait 15 minutes for it to cool down Disconnect the power cable from the power outlet and then wait at least 60 seconds Connect the power cable and then turn on the projector o a Bb o N If the previous steps don t resolve the issue contact your authorized SMART reseller smarttech com wheretobuy Resolving image issues Computers peripherals source inputs and their connection cables might not be correctly set up to transmit their signals to your SMART Board interactive whiteboard system Refer to Video format compatibility on page 21 and the following section to help resolve these issues Loss of signal If a visual source signal is lost or if the signal is being switched to a different device or input the projector doesn t show a source signal and instead displays the SMART logo on a blue screen 42 CHAPTER 6 Troubleshooting your interactive whiteboard system JW To resolve signal loss issues 1 Wait approximately 45 seconds for the image to synchronize Some video signals require a longer synchronization period If the image doesn t synchronize check your cable connections to the projector Ensure that the image signal is compatible with the projector see Video format compatibility on page 21 If your projector still doesn t show a source signal contact your authorized SMART reseller smarttech com wheretobuy No projected image If the projector displays no image at all and
12. and v Down arrows 4 Hide Freeze hide or display the image e Press once to freeze the image For example you can display a question on the screen while you check your e mail e Press again to hide the image that is to display a black screen e Press again to return to the live image 5 Mode Select a display mode 6 Mute Control mute settings from your audio output device not included 7 W Power Put the projector into Standby mode or turn it on 8 Enter Accept the selected mode or option 9 A Volume Up Increase the volume 10 v Volume Down Decrease the volume Adjusting projector settings The remote control s Menu button enables you to access the on screen display to adjust the projector settings CHAPTER 3 Using your interactive whiteboard system IMPORTANT Keep your remote control in a safe place because you are unable to access projector menu options using any other means Setting Use Notes K Image Adjustment menu Display Mode Indicates the projector s display output The default is SMART Presentation SMART Presentation Bright Room Dark Room sRGB and User Brightness Adjusts projector brightness from Oto The default is 50 100 Contrast Adjusts the difference between the The default is 50 lightest and darkest parts of the image from 0 to 100 Frequency Adjusts the display data frequency of The default is 0 the projected image from 5 to 5 to This setting applies
13. chapter contact your authorized SMART reseller smarttech com wheretobuy or consult the SMART Support website smarttech com support Correcting image alignment issues Alignment errors occur when the projected image isn t perpendicular to the screen Alignment errors can occur when you mount your interactive whiteboard system on an uneven surface or a wall that has obstructions or if you swivel the projector too far from the vertical center of your interactive whiteboard Use the instructions in the included SMART Board 480iv and 680iv Interactive Whiteboard Systems Installation Guide smarttech com kb 153153 to eliminate most image alignment issues Diagnosing issues using the interactive whiteboard system indicators and controls This section documents the indicators and controls of the interactive whiteboard system components Interactive whiteboard indicators and controls For more information to resolve common issues see the SMART Board 480 Interactive Whiteboard User s Guide smarttech com kb 156693 36 CHAPTER 6 Troubleshooting your interactive whiteboard system Projector lights and status Two indicator lights Power and Service are located on the bottom of the SMART V25 projector Specific light sequences convey information about the state of the projector including errors Service IMPORTANT After you resolve the projector s issue disconnect and then connect the projector power cable to clear the i
14. dhcp current DHCP status get ipaddr ipaddr current IP address get subnetmask subnetmask current subnet work mask number get gateway gateway current network gateway get primarydns primarydns current primary domain name number get macaddr macaddr current MAC address 62 APPENDIX A Remotely managing your interactive whiteboard system These commands control your network settings Command set dhcp target Command target range Response on dhcp current off set ipaddr target 0 0 0 0 to 255 255 255 255 ipaddr current set subnetmask target 0 0 0 0 to 255 255 255 255 subnetmask current 0 0 0 0 to 255 255 255 255 set gateway target set primarydns target gateway current 0 0 0 0 to 255 255 255 255 primarydns current System controls These commands enable you to switch system settings and access system information These commands inform you of the current system settings These commands are unavailable when the projector is in Standby mode Command get autosignal Response autosignal current auto signal detection setting get lampreminder lampreminder current lamp reminder setting get highbrightness highbrightness current lamp brightness setting get autopoweroff autopoweroff current auto power off setting get zoom zoom current zoom setting get projectorid projectorid current projector ID number get hposition hposition c
15. for use in office and classroom environments Not for Electrostatic discharge ESD industrial use where heavy dust and pollutants can cause malfunctions or impaired operation Periodic cleaning is required in areas with heavier dust Designed for pollution degree 1 P1 as per EN61558 1 which is defined as No pollution or only dry non conductive pollution EN61000 4 2 severity level 4 for direct and indirect ESD No malfunction or damage up to 8kV both polarities with a 330 ohm 150 pF probe air discharge Unmated connectors meet no malfunction or damage up to 4kV both polarities for direct contact discharge Cables All SMART Board 480iv interactive whiteboard system cables should be shielded to prevent potential accidents and degraded video and audio quality Conducted and radiated emissions EN55022 CISPR 22 Class A Contents Important informatiON occ a i Safety warnings cautions and important information i Environmental requirements 2 2 2 2 2222222 cc cece cece cece cccececccecccceeeeeeeeeeseesseeees V About your interactive whiteboard system 1 SMART Board 480iv interactive whiteboard system features c cece cece eee e eee 2 Included accessories o ei eeu tati De EEUU ced occ ts e Sd E eee eei ee Des 4 Optional accessories ese e e ese esses esses sees s esse 4 Installing your interactive whiteboard system lees 5 Choosing
16. height 6 choosing a location 6 securing 8 interactive whiteboard about 2 indicators and controls of 36 maintaining 25 using 20 IP address 52 62 L lamp module replacing 26 resolving issues with 40 laptop computers troubleshooting issues with 44 LEDs See indicator lights letterboxing 22 light sources 6 Limited Equipment Warranty 72 lithium ion batteries 69 location 6 52 M MAC address 62 MAC support 22 mounting template 6 mute control 11 62 74 N native video formats 21 network communication 19 41 52 62 O online support 71 options 4 original packaging 48 P packaging 70 passwords 47 53 pen 4 pen tray about 2 peripheral sources 23 pillarboxing 22 power 19 51 56 58 projector about 3 adjusting settings for 11 adjusting the image of 18 connection diagram for 18 displaying the name of 52 focusing the image of 17 installing 5 lights and status of 37 locating the serial number on 47 remotely managing 49 replacing the lamp of 26 routing cables from 7 securing to the boom 8 troubleshooting 38 using your remote control with 9 video format compatibility for 21 Q quad VGA support 22 INDEX R RCA jacks 19 refresh rates 21 22 registration 72 remote control about 4 installing the battery 9 using the buttons 11 RJ45 connector 19 RoHS directive 69 room control 49 RS 232 serial interface 19 54 S S video connections 19 23 59 SD signal compatibility 22 serial interface See RS 232 se
17. image perform the following procedure to change the monitor display Hi To change the monitor display 1 2 3 4 5 Click Advanced Properties Onthe Monitortab click Change Click Show all devices and then select Standard monitor types from the list In the Models list select the resolution you need Verify that the resolution setting of the monitor display is lower than or equal to 1024 x 768 The image from your connected laptop computer isn t projected Laptop computer settings can interfere with projector operations Some laptop computers deactivate their screens when you connect a secondary display device Refer to your computer s manual for details on reactivating its display screen Unstable or flickering image If the projector s image is unstable or flickering you could have different tracking settings on your input source IMPORTANT Write down your setting values before adjusting any of the settings in the following procedure 44 CHAPTER 6 Troubleshooting your interactive whiteboard system Hi To resolve your unstable or flickering image 1 Adjust the Tracking setting in the on screen display See Image Adjustment menu on page 12 2 Optionally reset the projector as described in Resetting the projector on page 47 to adjust the tracking to its original value IMPORTANT This action resets all values to their defaults Your image has a vertical flickering bar If the projector displays a
18. set whitepeaking value 0 to 10 whitepeaking value set degamma value 0 to 3 degamma value set red value 0 to 100 red value set green value 0 to 100 green value set blue value 0 to 100 blue value set cyan value 0 to 100 cyan value set magenta value 0 to 100 magenta value set yellow value 0 to 100 yellow value set videofreeze target on videofreeze target off Additional VGA source controls Your VGA source supports all the general source controls described in General source controls on previous page as well as the commands listed in this section These settings are unavailable when the projector is in Standby mode or when the VGA sources are disconnected H NOTE Some of these commands are invalid with composite video sources These commands inform you of the current VGA source settings Command Response get frequency frequency current frequency setting get tracking tracking current tracking setting get saturation saturation current saturation setting get tint tint current tint setting get sharpness sharpness current sharpness setting 60 APPENDIX A Remotely managing your interactive whiteboard system These commands control the appearance of your VGA source These settings are unavailable when the projector is in Standby mode or when the VGA source is disconnected See Value based command methods on page 56 for setting absolute and adjustment comman
19. to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense 02 2011 Important information Before you install and use your SMART Board 480iv interactive whiteboard system read and understand the safety warnings and precautions in this user s guide and the included warnings document These safety warnings and precautions describe the safe and correct operation of your interactive whiteboard system and its accessories helping you to prevent injuries and equipment damage Ensure that your interactive whiteboard system is always being used correctly In this document SMART Board 480iv interactive whiteboard system refers to your SMART Board 480 interactive whiteboard and its SMART V25 projector accessories and optional equipment The SMART V25 projector included with your system is designed to work only with certain SMART Board interactive whiteboard models Contact your authorized S
20. you need to transport your interactive whiteboard system When required repack it with all of the original packaging This packaging was designed to provide optimal shock and vibration protection If you no longer have your original packaging purchase the same packaging directly from your authorized SMART reseller smarttech com wheretobuy If you prefer to use your own packaging materials make sure you adequately protect your unit Ship your interactive whiteboard in an upright position to deter shippers from placing heavy objects on it 48 Appendix A Remotely managing your interactive whiteboard system Web page management eee 50 Accessing web page management cnn 50 en am C PE E 50 Control panel o Da D RUD E aa ie Se 51 Network settings cnn cnn cnn cnn cnn cnc cnn cnn 52 Ema ii 53 Password settings cnn non ee ccc cecccccsccceeeeeeees 53 Connecting your room control system to the SMART V25 projector 222 2222022222222 eee 54 Pin configuration on the projectors RS 232 connector 54 Serial interface settings e ees esee sesso 54 Projector programming commands 2222 s e RR RR e erre le 56 Projector powerstate controls ee 56 Command inventory ccoo sese esses esses aa esses seres essen 56 Value based command methods Ha 56 Absolute values and adjustment values 56 Video sourc
21. 00 E mail info smarttech com Warranty Product warranty is governed by the terms and conditions of SMART s Limited Equipment Warranty that shipped with the SMART product at the time of purchase Registration To help us serve you register online at www smarttech com registration 72 Index 3 3 5 mm audio connectors A accessories included optional alarms aspect ratios audio connections for controlling volume of muting resolving issues with B batteries Blu ray C cameras cautions Chinese regulations closed captioning color wheel composite video connections connection diagrams projector consumer product safety contact information contact person 73 19 51 21 23 19 51 62 11 62 41 9 69 23 23 ii 70 62 39 23 59 61 18 70 72 52 D DHCP DNS document cameras documentation dust DVDs E e mail alerts EIP regulations electrostatic discharge emergency alerts emissions environmental requirements European Union regulations F fans flickering focus G general inquiries H HD signal compatibility head space clearance height humidity 52 62 52 62 23 71 23 53 70 51 69 39 44 17 72 22 INDEX image adjusting 18 correcting alignment issues with 36 focusing 17 resolving issues with 42 important information iii indicator lights 36 input selection 51 58 inquiries 72 installation choosing a
22. MART reseller smarttech com wheretobuy for more information Safety warnings cautions and important information EJ WARNING e Failure to follow the installation instructions shipped with your SMART product could result in personal injury and damage to the product e To reduce the risk of fire or electric shock do not expose the SMART product to rain or moisture e Two people are required to mount your SMART product because it may be too heavy for one person to safely maneuver When you lift your interactive whiteboard you and your assistant should stand on either side of the screen supporting its weight at the bottom while balancing the top with your other hands e When mounting the projector boom on a framed or hollow wall attach both the mounting bracket and the safety tether to a stud to safely support the projector s weight If you use only drywall anchors the drywall can fail resulting in product damage and possible personal injury IMPORTANT INFORMATION Do not leave cables on the floor where they can be a tripping hazard If you must run a cable over the floor lay it in a flat straight line and secure it to the floor with tape or a cable management strip of a contrasting color Handle cables carefully and avoid excessive bending Do not climb or allow children to climb on a wall or stand mounted SMART Board interactive whiteboard Do not climb on hang from or suspend objects from the projector boom N Cli
23. P server Usemame Defines the SMTP server user name Password Defines the SMTP server password Alert Condition Sends e mail alerts whenever Lamp Warning Low Lamp Life Temperature Warning and Fan Lock conditions occur Select the settings you want and then press Submit EH NOTE The projector sends an alert e mail SMART Alert to your e mail address Press E mail Alert Test to confirm your e mail address by sending a test e mail SMART Alert Test Mail Password settings This menu provides a security function that allows an administrator to manage projector use and enable the Administrator Password function Submenu setting Password Description Access Web Management for the first time by pressing the Enable button and entering a password When the password function is enabled the administrator password is required to access Web Management Select Disable to turn the projector on without a password H NOTES e The first time you use the password settings the default password value is four numbers for example 1234 e The maximum allowable password length is four numbers or letters e f youforget the projector password refer to Accessing the service menu on page 46 53 APPENDIX A Remotely managing your interactive whiteboard system Connecting your room control system to the SMART V25 projector By connecting a computer or room control system to the RS 232 serial interface of the SMART V25 projec
24. Switch input sources to the peripheral device by pressing the Input button on the remote control Input button 24 Chapter 5 Maintaining your interactive whiteboard system Maintaining your interactive whiteboard cece cece ccc cece ccc ccc cee cece cece ceeeeeees 25 Focusing and adjusting the projector image 2 2 22 25 Replacing the projector lamp 2 22 22 2222 eee eee eee eee cece cece cece RR cece ee cnn 26 Removing and replacing the projector lamp module cece eee ceeeeeeeeeees 26 Resetting the lamp timer 00000000 occ cee cece ee cece eee e ee eeeeeeeeeeeeeeeeees 33 This chapter includes methods for properly cleaning and preventing damage to your SMART Board 480iv interactive whiteboard system Maintaining your interactive whiteboard For information on maintaining your interactive whiteboard see the SMART Board 480 Interactive Whiteboard User s Guide smarttech com kb 156693 Focusing and adjusting the projector image For information on focusing and adjusting the projector image see Focusing the image on page 17 and Adjusting the image on page 18 25 CHAPTER 5 Maintaining your interactive whiteboard system Replacing the projector lamp This section provides detailed instructions for replacing the projector lamp Removing and replacing the projector lamp module If the lamp fails or if a replacement message appears on the SMART V25 p
25. a lOC AU ON bote coord sota yd uote tete ione 6 Choosing a Big 6 AA AA 7 Installing SMART software essere nee 8 Securing the interactive whiteboard system 0 0 20 eee eee cece eee eeeeeeeeees 8 Using your interactive whiteboard system 9 USING VOUF pmo ero EE 9 Using your interactive whiteboard e ccc e n RR RR RII erII 20 Integrating other devices c ccc cece cece cece cece cece cnn 21 Video format compatibility 21 Connecting peripheral sources and outputs esses 23 Maintaining your interactive whiteboard system eese 25 Maintaining your interactive whiteboard eee cece cece e cece cece cece cece cece eeeeeees 25 Focusing and adjusting the projector image 2 22 25 Replacing the projector lamp 22 2220 conc 26 Troubleshooting your interactive whiteboard system 2 22222 2 2222222 35 Correcting image alignment issues coco 36 Diagnosing issues using the interactive whiteboard system indicators and controls 36 Resolving network communication iSSUeS 0 000200 c cece eee cece eee cece sese see 41 Resolving audio issues 41 Resolving video iSSueS sss ee 42 Resolving image issues ooo eee 42 Accessing the service menu 46 Locating serial numbers 2 2 eee eee eee cece cece eee aoaaa arana naunan 47 Transporting your interactive whiteb
26. ame number in values between 0 0 0 0 and 255 255 255 255 MAC Address Displays the projectors MAC address in XX XX XX XX XX XX format Group Name Displays the projector s workgroup name as set by an administrator maximum 12 characters Projector Name Displays the projector s name as set by an administrator maximum 12 characters Location Displays the projector s location as set by an administrator maximum 16 characters Contact Displays the contact name or number for projector support as set by an administrator maximum 16 characters e Language menu Language 8 Information m Selects language preference enu Projector menu support is available in English default Brazilian Portuguese Czech Danish Dutch Finnish French German Greek Iberian Portuguese Italian Korean Japanese Norwegian Polish Russian Simplified Chinese Spanish Swedish and Traditional Chinese Firmware Version resolution Displays the projector s firmware version in x x x x format Lamp Hours Displays the current number of lamp 578 Always reset Lamp Hours after you usage hours from 0 to 4000 hours from replace a lamp because lamp service when it was last reset reminders are based on the current hours of use See Resetting the lamp timer on page 33 for details on the lamp hour reset procedure Input Displays the current input source VGA1 Composite S Video or Non
27. and right RCA audio input Video source not included 7 4 pin mini DIN S video input and left and right RCA audio input Video source not included 8 RJ45 Network for web page management and SNMP access EH NOTES e To connect your SMART Board 480 interactive whiteboard see the SMART Board 480 Interactive Whiteboard User s Guide smarttech com kb 156693 e Toconnect accessories to your SMART Board interactive whiteboard refer to the documents included with the accessories and consult the SMART Support website smarttech com support for additional information CHAPTER 3 Using your interactive whiteboard system Using your interactive whiteboard Refer to the SMART Board 480 Interactive Whiteboard User s Guide smarttech com kb 156693 for more information on using your interactive whiteboard When you connect your SMART Board interactive whiteboard system to a computer with SMART software you can access the full capabilities of your interactive whiteboard For more resources go to smarttech com click the flag icon to the right of the SMART logo and then select your country and language In the Support section of this website you ll find up to date product specific information including setup instructions and specifications The SMART Learning Space learningspace smarttech com also has free learning resources hands on lessons and information on how to get more training 20 Chapter 4 Integrating o
28. assword Scroll to the Exit field and then press Enter on the remote control to exit the projector service menu Resetting the projector At some point during troubleshooting you might need to reset all projector settings IMPORTANT This action is irreversible MI To reset all projector settings 1 Using the remote control press the following buttons quickly to access the service menu Down Up Up Left Up Scroll to the Factory Reset field and then press Enter on the remote control Scroll to the Exit field and then press Enter on the remote control to exit the projector service menu Locating serial numbers Before contacting SMART Support see Customer support on page 71 make note of your interactive whiteboard and projector serial numbers For the location of the SMART Board 480 interactive whiteboard serial number see the SMART Board 480 Interactive Whiteboard User s Guide smarttech com kb 156693 47 CHAPTER 6 Troubleshooting your interactive whiteboard system The SMART V25 projector serial number is located on the top of the projector under the projector mounting plate SN Q011CW4640014 Mfg Date Novemver 2010 E TIP You can also access the projector s serial number through the on screen menu For more information see Information menu on page 16 Transporting your interactive whiteboard system Save your original SMART Board interactive whiteboard packaging so that it s available if
29. ator If your administrator is unable to resolve the issue contact your authorized SMART reseller smarttech com wheretobuy Resolving audio issues The projector doesn t have integrated speakers but you can connect an audio system to the audio output connector in the projector s connection panel If no sound is coming from your audio system perform the following procedure Hi To resolve audio issues 1 41 Ensure that the speakers or audio system s cables are properly connected to the audio output plug on the projector s connection panel Press the Mute button on the projector s remote control and if Audio Mute is on turn it off Ensure that your speaker or audio system is on and that volume is enabled Check that your source input such as your computer or video device isn t malfunctioning that its audio output is on and that its volume isn t set to the lowest position CHAPTER 6 Troubleshooting your interactive whiteboard system 5 If the previous steps don t resolve the issue contact your authorized SMART reseller smarttech com wheretobuy Resolving video issues If your projector has a frozen image perform the following procedure To resolve a frozen image 1 Ensure that the Hide Display feature is off Press the Hide button on the projector s remote control to hide or show the display Ensure that your source device such as your DVD player or computer isn t malfunctioning Put the projector into
30. bles you to preview the default or captured startup screen Set to Default Resets projector settings to their default values If you select Yes all projector settings reset to their defaults reversing any menu changes you made This action is irreversible Don t adjust this setting unless you want to reset all of the applied settings or unless you re advised to by a certified SMART Support specialist smarttech com contactsupport um amp x Network menu Network Activates the network features mask number in values between 0 0 0 0 and 255 255 255 255 Status Displays the current network status Connected Disconnected or Off DHCP Displays the status of the network s On automatically assigns the DHCP Dynamic Host Control Protocol server s IP address to the projector DHCP as On or Off Off enables an administrator to assign an IP address manually Password E mails the network password to the e See Web page management on page Reminder mail recipient 50 to set up a destination e mail address IP Address Displays the projector s IP address in values between 0 0 0 0 and 255 255 255 255 Sub Mask Displays the projector s subnet work CHAPTER 3 Using your interactive whiteboard system Setting Gateway Use Displays the projector s default network gateway in values between 0 0 0 0 and 255 255 255 255 Notes DNS Displays the projector s primary domain n
31. components and lamp resulting in damage and poor image quality Do not allow liquids or commercial solvents of any kind to flow into the projector When transporting your SMART product repack it with as much of the original packaging as possible This packaging was designed with optimal shock and vibration protection If your SMART product requires replacement parts make sure the service technician uses replacement parts specified by SMART Technologies or parts with the same characteristics as the original IMPORTANT e Usethe instructions included with your SMART V25 projector to install your interactive whiteboard and projector The instructions in your SMART Board interactive whiteboard box do not include instructions for installing the SMART V25 projector e Make sure an electrical socket is near your SMART product and remains easily accessible during use IMPORTANT INFORMATION Using your SMART product near a TV or radio could cause interference to the images or sound If this happens move the TV or radio away from the projector If you have peripheral devices that do not use a 4 pin mini DIN connector or an RCA composite video jack or if your device has an audio connection that does not use RCA jacks you may need to purchase third party adapters Keep your remote control in a safe place because there is no other way to access menu options Put your SMART product into Standby mode before cleaning it Follow these guid
32. controls are unavailable when the projector is in Standby mode You can specify custom color values for all inputs These commands inform you of the current source settings Command Response get displaymode displaymode current display mode setting get brightness brightness current brightness setting get contrast contrast current contrast setting get whitepeaking whitepeaking current whitepeaking setting get degamma degamma current degamma setting get red red current red color setting get green green current green color setting get blue blue current blue color setting get cyan cyan current cyan color setting get magenta magenta current magenta color setting get yellow yellow current yellow color setting get videofreeze videofreeze current video freeze setting 59 APPENDIX A Remotely managing your interactive whiteboard system These commands control the appearance of your source These settings are unavailable when the projector is in Standby mode or when the source is disconnected See Value based command methods on page 56 for setting absolute and adjustment commands Command Command target range Response set displaymode target SMART Presentation displaymode target Bright Classroom Dark Classroom sRGB User set brightness value 0 to 100 brightness value set contrast value 0 to 100 contrast value
33. des A value closer to 0 creates a natural image and a value closer to 10 enhances brightness Degamma Color Adjusts the color performance of the display from 0 to 3 Magenta and Yellow colors on the projector from O to 100 to provide custom color and luminance output Each color has a default value of 100 Adjustments to the color settings register to the User mode Adjusts the Red Green Blue Cyan id Audio menu Volume Mute Increases and decreases the projector s volume from 0 to 40 Mutes the projector s audio output The default is 0 If you mute the projector s audio output and then increase or decrease the volume the volume is restored automatically You can prevent this from happening by disabling the volume control Disable Volume Control Disables the projector s volume control Closed Captioning Turns closed captioning on or off Closed Captioning Sets the closed captioning language to Typically CC1 displays American Language CC1 or CC2 English subtitles while CC2 displays other regional languages such as French or Spanish depending on television channel or media setup Zl amp Default menu 3D On Off Turns the 3D feature on or off The default is off 3D Format Displays the current 3D format Interleaved breaks down the image Interleaved or Under over frame for each eye alternately displaying a line of visual information from
34. ds Command Command target range Response set frequency value 5 to 5 frequency value set tracking value 0 to 63 tracking value set saturation value 0 to 100 saturation value set tint value 0 to 100 tint value set sharpness value 0 to 31 sharpness value Additional composite video source controls Your composite video source supports all the general source controls described on the previous page as well as the commands listed in this section These settings are unavailable when the projector is in Standby mode or when the composite video source is disconnected EB NOTE Some of these commands are invalid with VGA video sources These commands inform you of the current composite video source settings Command Response get saturation saturation current saturation setting get tint tint7 current tint setting get sharpness sharpness current sharpness setting These commands control the appearance of your composite video source See Value based command methods on page 56 for setting absolute and adjustment commands Command Command target range Response set saturation value 0 to 2100 saturation value set tint value 0 to 100 tint value set sharpness value 0 to 31 sharpness value Audio output controls These commands control your projector s audio output to your audio system not included Audio output controls aren t defined by the video source These sett
35. e Resolution Displays the projector s current display CHAPTER 3 Using your interactive whiteboard system Setting Use Notes MPU Version Displays the projector microprocessor s firmware version in X X X X format Network Version Displays the projector s network card firmware version in x x x x format Model Number Displays the projector s model number Serial Number Displays the projector s serial number Focusing the image To focus the projected image use the focus ring on the projector lens To focus and adjust the image Rotate the focus ring right or left until the image is in focus CHAPTER 3 Using your interactive whiteboard system Adjusting the image Refer to these notes when adjusting the projected image as described in the included SMART Board 480iv and 680iv Interactive Whiteboard Systems Installation Guide smarttech com kb 153153 e Project a computer image set to the proper resolution while adjusting the image If you don t have a computer use the projector s default background so that you can see the full projected image clearly If possible use a pure white screen to allow for easier alignment e Usethe mechanical adjustments described in the installation document to make image adjustments instead of the projector s on screen menu options e Dontloosen the knob and locking screw too much or the projector won t hold the adjustments e As youtilt the projector up o
36. e power cable and then contact your authorized SMART reseller smarttech com wheretobuy CHAPTER 6 Troubleshooting your interactive whiteboard system The Lamp Failure message appears If the Lamp Failure message appears and the lamp turns off during use or doesn t turn on one of the following issues is occurring e Thelampis overheating likely due to blocked air vents e Thelamp has reached the end ofits life e The projector has an internal problem Hi To resolve the Lamp Failure error 1 2 Follow steps 1 to 5 of To resolve the Projector Overheated error on previous page If the lamp doesn t illuminate put the projector into Standby mode and wait 15 minutes for it to cool down Disconnect the power cable Replace your lamp as described in Removing and replacing the projector lamp module on page 26 If the projector still doesn t turn on or if it continues to display the lamp error message disconnect the power cable and then contact your authorized SMART reseller smarttech com wheretobuy The projector Power light isn t lit If the projector Power light isn t lit one of the following issues is occurring e There was a power outage or a power surge e A circuit breaker or a safety switch was tripped e The projector isn t connected to the power source e The projector has an internal problem Ml To resolve the unlit projector Power light issue 1 2 3 4 40 Check the
37. e specification values e cece eee eeeeeeeeees 57 Powerstate controls 0 0000020 c cece cece ccc ce eee ee eee ee eee eee nn 58 Source selection controls occ occ 58 General source controls occ 59 Additional VGA source controls 60 Additional composite video source controls e cece cece cece ee ceeeeceeeeeeeees 61 Audio output controls 61 Network controls 62 System controls N 63 Simple Network Management Protocol SNMP suuuusssssssssssssssssssss essen 67 This appendix includes detailed instructions on how to set up your computer or room control system to remotely manage your SMART Board 480iv interactive whiteboard system settings through an RS 232 serial interface 49 APPENDIX A Remotely managing your interactive whiteboard system Web page management You can access advanced setup features via the projector s web page This web page enables you to manage the projector from a remote location using any computer connected to your intranet H NOTE To access the web page your browser must support JavaScript Most commonly used browsers like Internet Explorer amp and Firefox support JavaScript Accessing web page management Before you can access the web page you must connect the network cable to your projector see the SMART V25 projector connection diagram on page 18 When you first connect your projector to a network an IP address appears on the on scree
38. each frame Under over concurrently displays horizontally stretched image frames for each eye one above the other 3D Invert Selects the 3D Invert setting L R or R L R displays visual data for the left eye Left Right L first R L displays visual data for the right eye first CHAPTER 3 Using your interactive whiteboard system Setting Auto Signal Detect Use Enables or disables signal searching of input connectors Notes Select On to have the projector continuously switch inputs until it finds an active video source Select Off to maintain signal detection in one input Lamp Reminder Turns the lamp replacement reminder on or off This reminder appears 100 hours before the recommended lamp replacement Lamp Mode Adjusts lamp brightness to Standard Standard displays a high quality or Economy bright image Economy increases the lamp life by decreasing the brightness of the image Auto Power Off Sets the length of the auto power off The default is 120 minutes minutes countdown timer between 1 and 240 The timer begins to count down when minutes the projector no longer receives a video signal The timer finishes when the projector enters Standby mode Select 0 to turn off the timer Zoom Adjusts the zoom to the center of the The default is 0 image in or out from O to 30 This setting affects image adjustments done mechanically to the boom Projector ID Aspect Ratio
39. elines to clean the projector o o Wipe the exterior of the projector with a lint free cloth If necessary use a soft cloth moistened with a mild detergent to clean the projector housing Do not use abrasive cleaners waxes or solvents Avoid touching the lens If it is necessary to clean the lens o Useliquids or commercial solvents such as glass cleaners to clean the lens but do not spray them directly on the system o Use protective gloves and dip a lint free cloth such as Purestat PW2004 in an anti static solvent such as Hyperclean EE 6310 o Gently wipe the lens from the center to the edge e Disconnect the product from its power source when it s not used for a long period IMPORTANT INFORMATION Environmental requirements Before installing your SMART Board 480iv interactive whiteboard system review the following environmental requirements Environmental requirement Operating temperature Parameter 5 C to 35 C 41 F to 95 F from O m to 1800 m 0 to 6000 5 C to 30 C 41 F to 86 F from 1800 m to 3000 m 6000 to 9800 Storage temperature 20 C to 50 C 4 F to 122 F Humidity 30 to 80 relative humidity non condensing Water and fluid Intended for indoor use only Doesn t meet any salt spray or water resistance ingress requirements Don t pour or spray liquids directly onto your interactive whiteboard the SMART V25 projector or any of its sub components Dust Intended
40. ent if you prefer to use your audio system or speaker not included controls Source Adjusts the input source to VGA1 Composite or S Video Emergency Alert Turns the on screen alert broadcast message on or off When enabled this message displays over the current projected image Alert Message Displays an on screen emergency notification message maximum 60 characters 51 APPENDIX A Remotely managing your interactive whiteboard system Network settings This menu allows you to enable or disable Dynamic Host Control Protocol DHCP and set the network related addresses and names Submenu setting Description DHCP Turns the network s DHCP on or off e On automatically assigns the DHCP server s IP address to the projector e Off enables you to assign an IP address manually IP Address Displays the projectors IP address in values between 0 0 0 0 and 255 255 255 255 Subnet Mask Displays the projector s subnet work mask number in values between 0 0 0 0 and 255 255 255 255 Gateway Displays the projector s default network gateway in values between 0 0 0 0 and 255 255 255 255 DNS Displays the projectors primary domain name number in values between 0 0 0 0 and 255 255 255 255 Group Name Displays the projector s workgroup name maximum 12 characters Projector Name Displays the projectors name maximum 12 characters Location Displays the projector s location maximum 16 characters Contact Di
41. fore proceeding The room control feature of the projector is always on Hi To configure your computer s serial interface 55 1 Turn on your computer and then start your serial communications program or terminal emulation program Connect your computer to the serial connection cable you previously connected to the projector Configure your serial interface settings using the values in the table in the previous section and then press ENTER An invalid cmd for help message appears and the gt character appears as a command prompt on the following line H NOTE If no message or an error message appears your serial interface configuration isn t correct Repeat step 3 4 Type commands to configure your settings EH NOTES o Toseealist of available commands type and then press ENTER o If you re using a terminal emulation program turn on your program s local echo setting to see characters as you type them APPENDIX A Remotely managing your interactive whiteboard system Projector programming commands This section documents the projector programming commands Projector powerstate controls SMART V25 projectors respond to commands only at certain power levels and times There are five projector power states Powering startup On operating Cooling Confirm off Idle Standby mode Command inventory SMART V25 projectors respond to the commands in the tables on the following pages To see a lis
42. he Consumer Product Safety Improvement Act which limits the lead Pb content in products used by children SMART Technologies is committed to complying with this initiative 70 Appendix C Customer support Online information and support Visit www smarttech com support to view and download user s guides how to and troubleshooting articles software and more Training Visit www smarttech com trainingcenter for training materials and information about our training services Technical support If you experience difficulty with your SMART product please contact your local reseller before contacting SMART Support Your local reseller can resolve most issues without delay Hi NOTE To locate your local reseller visit www smarttech com wheretobuy All SMART products include online telephone fax and e mail support Online www smarttech com contactsupport Telephone 1 403 228 5940 or Toll Free 1 866 518 6791 U S Canada Monday to Friday 5 a m 6 p m Mountain Time Fax 1 403 806 1256 E mail support smarttech com Shipping and repair status Contact SMART s Return of Merchandise Authorization RMA group Option 4 1 866 518 6791 for shipping damage missing part and repair status issues 71 APPENDIX C Customer support General inquiries Address SMART Technologies 3636 Research Road NW Calgary AB T2L 1Y1 CANADA Switchboard 1 403 228 5940 or Toll Free 1 866 518 6791 U S Canada Fax 1 403 228 25
43. ilure message appears essen 39 The Lamp Failure message appears essen 40 The projector Power light isn t lit 40 Resolving network communication issues e sees 41 Resolving audio issues 41 Resolving video issues nnne s essen cece ss nrm rrr enr r rris 42 Resolving image issues DANAYA DO bie LG NANG AD ANDA ANG ASEE GAES urA PARES 42 Loss of signal 42 No projected image cnn nc cccncccnnnes 43 Partial scrolling or incorrectly displayed image nnne 43 The image from your connected laptop computer isn t projected eee 44 Unstable or flickering image cnn cnn cnn 44 Your image has a vertical flickering bar coco cc cnc 45 Unaligned projected image ss III I rens rns 46 Accessing the service Menu sse ee 46 Retrieving your password 2 e cece ea aaraa aaraa anaiena 47 Resetting the projector 0 000 000 c ccc cece cece eee cece eee eeeeeeeeeeeeeeteeeeeees 47 Locating serial numbers 0 00 e cece cccccccccccies 47 Transporting your interactive whiteboard system c cece cece cece cece cece ee sese eee 48 This chapter provides basic troubleshooting information for your interactive whiteboard system 35 CHAPTER 6 Troubleshooting your interactive whiteboard system For issues not covered in this
44. ings are unavailable when the projector is in Standby mode 61 APPENDIX A Remotely managing your interactive whiteboard system These commands inform you of the current audio output settings Command Response get volume volume current volume setting get mute mute current mute setting get volumecontrol volumecontrol current volume control setting get cc cc current closed captioning language setting These commands control your audio output settings See Value based command methods on page 56 for setting absolute and adjustment commands Command Command target range Response set volume value 0 to 40 volume value set mute target on mute target off set volumecontrol target on volumecontrol target off set cc target cc1 cc target cc2 off EH NOTE Typically cc1 displays American English subtitles while cc2 displays other regional languages such as French or Spanish depending on television channel or media setup Network controls These commands control your projector s network status and settings These settings are available even when the projector is in Standby mode You must locally set the network and VGA out commands to on which is located in the OSD for the network abilities to work These commands inform you of the current network settings Command Response get netstatus netstatus connected netstatus disconnected netstatus disabled get dhcp
45. interactive whiteboard is durable and reliable It features a rugged hardened interactive surface a damage resistant pen and SMART s proprietary DViT Digital Vision Touch technology Other features of your interactive whiteboard include e A pen tray that holds up to two pens e A durable hard coated surface optimized for projection and easy to clean CHAPTER 1 About your interactive whiteboard system SMART V25 projector The SMART V25 projector system includes a projector for use 3 with SMART Board 480 interactive whiteboards and a sturdy A support system for many different environments The features of the projector system include A wall mounted projector engine that uses DLP technology by Texas Instruments providing BrilliantColor performance and Gamma 2 2 correction with SMART Presentation Bright Room Dark Room sRGB and User modes PAL PAL N PAL M SECAM NTSC NTSC 4 43 video system compatibility Composite S video and VESA RGB with additional interface support for Component YPbPr and Component YCbCr inputs with appropriate adapters not included QVGA VGA SVGA XGA SXGA SXGA and UXGA video format compatibility Native 1024 x 768 resolution Remote management via a serial RS 232 interface An alert broadcast feature that enables administrators to send notification messages to network connected SMART V25 projector systems for immediate on screen display A 3D ready p
46. is firmly secured to the wall according to the installation instructions e Make sure that the knob and locking screw are tight e Confirm that all cables are held in place with the appropriate cable clip e Adjust the projected image See the included SMART Board 480iv and 680iv Interactive Whiteboard Systems Installation Guide smarttech com kb 153153 and Adjusting the image on page 18 Accessing the service menu 3 CAUTION e To prevent tampering or unintentional changes only system administrators should access the service menu Do not share the service menu access code with casual users of your interactive whiteboard system e Donot adjust any settings in the service menu other than those listed in this guide Changing other settings can damage or affect the operation of your projector and invalidates your warranty 46 CHAPTER 6 Troubleshooting your interactive whiteboard system Retrieving your password If you forget the projector s password you can retrieve it by accessing the projector service menu directly from the projector or from the password settings menu on your projector s web page see Password settings on page 53 Mi To retrieve your password from the service menu 1 Using the remote control press the following buttons quickly to access the service menu Down Up Up Left Up Scroll to the Password Get field and then press Enter on the remote control The password appears on the screen Record the p
47. ive whiteboard 78 E H NOTE Don t connect the power cable to a power outlet until you connect all the cables to the projector CHAPTER 2 Installing your interactive whiteboard system Installing SMART software You must install SMART software on the computer connected to your interactive whiteboard system to access all of its features Download SMART software from smarttech com software These pages list the minimum hardware requirements for each software version If SMART software is already installed on your computer take this opportunity to upgrade your software to ensure compatibility Securing the interactive whiteboard system This section explains how to secure the different components of your interactive whiteboard system Securing the projector to the boom To learn how to secure the SMART V25 projector to the boom see the included SMART Board 480iv and 680iv Interactive Whiteboard Systems Installation Guide smarttech com kb 153153 Chapter 3 Using your interactive whiteboard system Using your projector 9 Using your remote control ac eed tipi dece tbe ci 9 Installing the remote control battery 222 cece cece cece cece eee ce cece ce eeeeees 9 Using the remote control buttons eee cece cece eee eeeeeeeeee 11 Adjusting projector settings 11 Focusing the image 222 2 nn cnn RII 17 Adjusting the image
48. mbing on the interactive whiteboard or projector boom could result in personal injury or product damage For warnings related to the projector s 3D support see smarttech com support 3Dwarnings 3 CAUTION Do not operate this unit immediately after moving it from a cold location to a warm location When the unit is exposed to such a change in temperature moisture can condense on the lens and crucial internal parts Allow the system to stabilize to room temperature before operation to prevent possible damage to the unit Do not place the unit in hot locations such as near heating equipment Doing so could cause a malfunction and shorten the life of the projector Avoid setting up and using the SMART product in an area with excessive levels of dust humidity and smoke Do not place your SMART product in direct sunlight or near any appliance that generates a strong magnetic field If you need to lean the interactive whiteboard against a wall before you mount it make sure it remains in an upright position Do not rest the interactive whiteboard on its side or on the top of the frame You must connect the USB cable that came with your SMART Board interactive whiteboard to a computer that has a USB compliant interface and that bears the USB logo In addition the USB source computer must be compliant with CSA UL EN 60950 and bear the CE mark and CSA and or UL Mark s for CSA UL 60950 This is for operating safety and to avoid damage t
49. n display H NorE You can also view the IP address by accessing the projectors Network Settings menu page see Network settings on page 52 BN To use the management web page 1 Start your Internet browser 2 Type the IP address in the address line field and then press ENTER The SMART V25 Projector Settings window appears Select the menu options in the left pane to access the settings on each page Select settings or type them with your computer s keyboard and then press the Submit or other action button next to each setting you change Home The Home menu page displays basic projector information and enables you to select the on screen display language Submenu setting Language Description Displays language options Projector Information Displays current projector information 50 APPENDIX A Remotely managing your interactive whiteboard system Control panel This menu enables you to manage the projector audio and video status alerts and appearances using an Internet browser Submenu setting Power Description Turns the projector on or puts it into Standby mode Select the Power ON or Power OFF button Volume Adjusts the projector s volume from O to 40 Mute Volume Control Turns the mute settings on or off Select On to mute the projector s sound and Off to turn off mute Enables volume control Select On to enable volume adjustment and select Off to disable volume adjustm
50. ndicator light sequence and then reset the projector s status see Resetting the projector on page 47 Power light Service light Solid red Off Message The projector is off but still receiving power Standby mode Press the Power W button on the remote control to tum it on Flashing green Off The projector is in the powering startup power state Wait for the projector to finish turning on Solid green Off The projector is in the operating on power state Press the Power button on the remote control twice to turn it off Flashing red Off The projector is in the cooling power state Wait for it to finish cooling Off Flashing red The projector is overheating It could shut down 37 automatically See The Projector Overheated message appears on next page to troubleshoot the projector CHAPTER 6 Troubleshooting your interactive whiteboard system Power light Service light Message Off Solid red The projector has a fan issue It could shut down automatically See The Fan Failure message appears on next page to troubleshoot the projector Off Solid red The projector has a color wheel issue See The Color Wheel Failure message appears on next page to troubleshoot the projector Solid red Flashing red The projector has a lamp issue See The Lamp Failure message appears on page 40 to troubleshoot the projector Off Off The projector isn t receiving power See The projector
51. o the SMART Board interactive whiteboard IMPORTANT INFORMATION Do not block the projector s ventilation slots and openings Avoid putting the projector into Standby mode during the lamp ignition phase because this can lead to premature lamp failure Keep the projector lamp on for a minimum of 15 minutes before putting it into Standby mode to preserve the lamp life In a high altitude location over 1800 m 6000 where the air is thin and cooling efficiency is reduced use the projector with the fan mode set to High Cycling power to the projector repeatedly can lock or damage your SMART product After you put the product into Standby mode wait at least 15 minutes for cooling before starting the product again Do not adjust any settings in the service menu other than those listed in the following procedures Changing other settings might damage or affect the operation of your projector and invalidates your warranty If dust or small items prevent pen tray buttons from being pressed or cause constant button contact remove the obstructions carefully Before you clean the SMART V25 projector press the Power W button twice on the remote control or projector to put the system into Standby mode and then allow the lamp to cool for 45 minutes Do not spray cleaners solvents or compressed air near any part of the projector because they can damage or stain the unit Spraying the system could spread a chemical mist on some of the projector s
52. oard system e cece cece cece cece eee eee eeeee 48 vii CONTENTS Remotely managing your interactive whiteboard system 49 Web page management 50 Connecting your room control system to the SMART V25 projector 54 Projector programming commands RR me err reels 56 Simple Network Management Protocol SNMP 00 essen 67 Hardware environmental compliance 2202000000000000200 0000 SASA aaa aasa 69 Waste Electrical and Electronic Equipment regulations WEEE directive 69 Restriction of Certain Hazardous Substances RoHS directive 69 Batteries a capot setup e Dx s ev cto do aci le de ages 69 Packagitigieks s eere A A es At ALAB eee ALD ADEL D S ASSI SANE S LARA IS 70 China s Electronic Information Products regulations 00000222222 e cece cece cece ee eee 70 U S Consumer Product Safety Improvement Act HA 70 Customer support 40 2 rss de AMO o NG GAAN hehe ie 71 Online information and support III nr arannana 71 Training ooo otroccde coc nhan erre 71 Technical SUDDOLE aaa id td oxi Sh nA ke LA SA Spur geret alocado 71 Shipping and repair status sse RII eere erre 71 General inquities e a NANG GG BG M SURE NO DUET 72 Wa aire Ii ii na Es II 72 Registrati e ecc A A o recae ba hat 72 ip 5 A PA eoooedeteeeteioenebn 73 viii Chapter 1 About your interactive
53. power source and then make sure that all cables are connected Confirm that the projector is connected to an active power outlet Make sure the pins on the connectors aren t broken or bent Make sure the Hide Display feature on the remote is disabled See Using the remote control buttons on page 11 CHAPTER 6 Troubleshooting your interactive whiteboard system 5 Ifthe previous steps don t resolve the issue disconnect the power cable and then contact your authorized SMART reseller smarttech com wheretobuy Resolving network communication issues If you don t have network access perform the following procedure to troubleshoot your system Hi To resolve network communication issues 1 Ensure that your network s RJ45 cable is properly connected to the modular cable connection on the projector s connection panel Ensure that the LAN warning light on the projector is green To activate the LAN use the network on RS 232 command see Projector programming commands on page 56 or the Network and VGA out projector menu option see Network menu on page 15 The network function on the projector doesn t work until you send one of these commands Press the Menu button and then select the Network Settings menu to check the IP address See Network menu on page 15 for a description of the IP address field Enter this IP address into your browser or SNMP agent If you still don t have network access contact your network administr
54. r lower its mounting boom to raise the image the entire projected image increases or decreases in size especially at the bottom of the projected image e When adjusting keystone tilt ensure that the top and bottom edges of the image are horizontal before you position the left and right edges of the image relative to your interactive whiteboard e When you move the projector forward or backward on the boom to make the image larger or smaller you might need to tilt or turn the projector slightly to keep the image square e Tofine tune the image you may need to repeat all steps described in the installation document in smaller increments SMART V25 projector connection diagram You can connect a variety of peripheral devices to your projector including DVD Blu ray players VCRs document cameras digital cameras and high definition sources as well as peripheral device outputs such as a secondary projector or a flat panel display and powered speakers EB NOTE You might need to purchase third party adapters to connect certain peripheral devices CHAPTER 3 Using your interactive whiteboard system 6 7 4 3 2 No Connector Connect to Power Power supply DB9 RS 232F Room control DB15F RGB video input VGA 1 Computer not included 3 5 mm phone jack audio input Computer not included 3 5 mm phone jack audio output Speakers not included oO c1 o0 NN gt RCA composite video input and left
55. rial interface serial number 47 signal loss 42 SMART Board interactive See interactive whiteboard whiteboard SMART Support 71 SMART V25 projector See projector SMTP 53 SNMP 67 sound See audio subnet mask 52 62 SVGA support 22 SXGA support 22 T Technical Support 71 temperatures operating and storage V training 71 transportation 48 trap destination address 52 troubleshooting 35 troubleshooting articles 71 75 U U S regulations user s guides UXGA support V V25 projector VGA connections VGA support video connections for format compatibility for resolving issues with volume control W warnings warranty water and fluid resistance web page management WEEE directive whiteboard X XGA support 70 71 22 See projector 19 59 60 22 19 21 42 62 i 72 V 50 69 See interactive whiteboard 22 Toll Free 1 866 518 6791 U S Canada SMART or 1 403 228 5940 TM www smarttech com
56. rojector screen have a qualified person replace the projector lamp module EJ WARNING e Read the warnings and other important information at the beginning of this document before attempting this procedure e Disconnect the power cable from the wall outlet before performing the following procedure e Two people are required to remove the projector from the boom and then replace it after replacing the projector lamp module E NOTE Make sure that you have a replacement projector lamp ready before accessing the service panel You need a Phillips amp No 2 screwdriver and an M3 hex wrench to perform the following procedure JW To remove the projector from the boom 1 Press the Power W button twice on the remote control to put the system into Standby mode 2 Wait at least 45 minutes for the projector to cool down completely and then disconnect the power cable from the power outlet 3 Disconnect all cables from the projector 26 CHAPTER 5 Maintaining your interactive whiteboard system 4 Using the screwdriver remove the screw from the boom end cap and then remove and set aside the boom end cap and screw wj 27 CHAPTER 5 Maintaining your interactive whiteboard system 6 Slide the projector mounting plate and projector off of the boom Ej NOTE Take care when sliding the projector mounting plate over the cables 7 Using the M3 hex wrench remo
57. rojector using DLP Link technology ensures compatibility with the emerging 3D content ecosystem A self protection timer for a hot re strike of the projector lamp Protected cable routing to prevent tampering and clutter A secure mounting and installation system that includes o Anoptional projector lock loop to prevent removal of the projector from the boom o Mounting hardware for solid masonry or framed wall installations The system also includes a safety tether o Templates and instructions for positioning the system in a safe manner CHAPTER 1 About your interactive whiteboard system Included accessories The following accessories are included with your SMART Board 480iv interactive whiteboard system Pen There is one pen included with your interactive whiteboard Remote control The remote control enables you to control the system and set up your SMART V25 projector Use the remote control to access menu options system information and input selection options Optional accessories You can add a variety of optional accessories to best meet your specific needs Purchase these items from your authorized SMART reseller smarttech com wheretobuy when you order your interactive whiteboard system or later For more information about accessories go to smarttech com accessories Chapter 2 Installing your interactive whiteboard system Choosing a N 6 Choosing a height aaa ccc o cec Eee ecd ida AN 6 Routing the Cable
58. s Sevi An ii it ae 7 Installing SMART software essere anair aonaran 8 Securing the interactive whiteboard system e cece ec ecececceeeeeceeeees 8 Securing the projector to the boom Z HU 8 Consult the included SMART Board 480iv interactive whiteboard system installation document for instructions on how to install your product and use the mounting template IMPORTANT Use the instructions included with your SMART V25 projector to install your interactive whiteboard and projector The instructions in your SMART Board interactive whiteboard box do not include instructions for installing the SMART V25 projector This chapter provides additional considerations and details for installing your interactive whiteboard system CHAPTER 2 Installing your interactive whiteboard system Choosing a location Choose a location for your SMART Board 480iv interactive whiteboard system that s far from bright light sources such as windows or strong overhead lighting Bright light sources can cause distracting shadows on your interactive whiteboard and can reduce the contrast of the projected image Select a wall with a flat regular surface and sufficient clearance to accommodate your interactive whiteboard system Install the projector and your interactive whiteboard on the same flat surface For best presentation alignment mount your interactive whiteboard system in a location central to your audience
59. s 0 set network target on network target off EH NOTE The Network settings features are off by default Select On to activate these features Simple Network Management Protocol SNMP SMART V25 projectors support a list of SNMP commands as described in the management information base MIB file You can download this file by browsing to smarttech com software and clicking the MIB files link in the Hardware section for the SMART V25 projector The SNMP agent supports SNMP version 1 Upload the MIB file to your SNMP management system application and then use it as described in your application s user guide 67 Appendix B Hardware environmental compliance SMART Technologies supports global efforts to ensure that electronic equipment is manufactured sold and disposed of in a safe and environmentally friendly manner Waste Electrical and Electronic Equipment regulations WEEE directive Waste Electrical and Electronic Equipment regulations apply to all electrical and electronic equipment sold within the European Union When you dispose of any electrical or electronic equipment including SMART Technologies products we strongly encourage you to properly recycle the electronic product when it has reached end of its life If you require further information please contact your reseller or SMART Technologies for information on which recycling agency to contact Restriction of Certain Hazardous Substances RoHS directive Thi
60. s a leak e Dispose of the exhausted battery and product components in accordance with applicable regulations Hi To access or replace the remote control battery 1 Hold down the side release on the left side of the battery holder and pull the battery holder completely out of the remote control k 2 If you re accessing the remote control battery for the first time remove the plastic sheet inside the battery holder and then place the CR2025 coin cell battery in the battery holder OR If you re replacing the remote control battery remove the old battery from the battery holder and replace it with a CR2025 coin cell battery IMPORTANT Align the positive and negative signs on the battery terminals with the correct signs on the battery holder 3 Insert the battery holder into the remote control CHAPTER 3 Using your interactive whiteboard system Using the remote control buttons The projector remote control enables you to access on screen menus and change projector settings Use the Power button on the remote control to put the projector into Standby mode or turn it on You can also use the Input button on the remote control to switch sources on the projector NOT IG Je x 3 W H si g LO HH 10 3 SMART 6 Number Function Description 1 Input Select an input source 2 Menu Show the projector menus 3 4 Left Right Change the menu selections and adjustments A Up
61. s product meets the requirements of the European Union s Restriction of Certain Hazardous Substances RoHS directive 2002 95 EC Consequently this product also complies with other regulations that have arisen in various geographical areas and that reference the European Union s RoHS directive Batteries Batteries are regulated in many countries Check with your reseller to find out how to recycle used batteries There are special regulations that must be met when shipping a product that has a lithium ion battery packaged with the product or shipping a lithium ion battery When retuming a SMART Technologies 69 APPENDIX B Hardware environmental compliance product which contains a lithium ion battery or returning a lithium ion battery call SMART Technologies RMA for information on these special shipping regulations e 1 866 518 6791 Option 4 U S Canada e 1 403 228 5940 all other countries Packaging Many countries have regulations restricting the use of certain heavy metals in product packaging The packaging used by SMART Technologies to ship products complies with applicable packaging laws China s Electronic Information Products regulations China regulates products that are classified as EIP Electronic Information Products SMART Technologies products fall under this classification and meet the requirements for China s EIP regulations U S Consumer Product Safety Improvement Act The United States has enacted t
62. s viewing direction For mobile or adjustable installation options contact your authorized SMART reseller smarttech com wheretobuy EJ WARNING When mounting the projector boom on a framed or hollow wall attach both the mounting bracket and the safety tether to a stud to safely support the projector s weight If you use only drywall anchors the drywall can fail resulting in product damage and possible personal injury Choosing a height SMART includes a mounting template with each SMART Board 480iv interactive whiteboard system If you lose this template contact your authorized SMART reseller smarttech com wheretobuy Using this template ensures that you e Mount the projector at a safe height for head space clearance while maintaining enough space for airflow and installation access above the unit e Position the projector at the correct height above your interactive whiteboard to align the projected image with the touch screen Dimensions on the template recommend a distance from the floor suitable for adults of average height You should consider the general height of your user community when you choose a position for your interactive whiteboard CHAPTER 2 Installing your interactive whiteboard system Routing the cables When connecting cables from a SMART V25 projector to your computer make sure that all cables pass along the top of the interactive whiteboard wall mounting bracket and then down the side of the interact
63. selection controls on next page in a command to set an absolute value or adjustment value to a source other than the active source You can do this while the selected source is inactive but the source device must be connected or you receive an invalid command response The operational parameters are VGA1 Composite or S Video The following examples set the brightness of VGA1 regardless of whether it s the current source or not gt set brightness vgal 65 brightness vgal 65 gt set brightness vgal 7 brightness vgal 58 57 APPENDIX A Remotely managing your interactive whiteboard system Powerstate controls These commands place the projector in and out of Standby mode and request the projector s current powerstate The projector s powerstate determines whether certain commands are available at that time These settings are available even when the projector is in Standby mode Command Response on powerstate field off powerstate field off now powerstate field get powerstate powerstate field The following table describes the powerstate commands Command Description on Turns on the projector off Starts the shutdown process A dialog box appears with the message Press Power Button to Turn off Projector You must send a second Off command within 10 seconds to put the projector into Standby mode off now Shuts down the projector immediately You can t delay or cancel this command
64. splays the contact name or number for projector support maximum 16 characters SNMP Turns the SNMP s MIB function on or off Read Only Community This option sends a password with each SNMP get request that enables access to the device Hl NOTE The default for Read Only Community is public Read Write Community This option sends a password with each SNMP set request that enables access to the device EH NOTE The default for Read Write Community is private Trap Destination Address Displays the projectors trap destination address in values between 0 0 0 0 and 255 255 255 255 The trap destination address is the IP address of the computer assigned to handle unsolicited data generated by projector trap events such as power down power up or other issues 52 APPENDIX A Remotely managing your interactive whiteboard system E mail alerts This menu enables you to enter your preferred address for receiving e mail alerts and adjust related settings Submenu setting Description E mail Alert Select Enable to turn on or Disable to turn off the E mail Alert function To Defines the e mail address of the e mail alert recipient CC Defines the e mail address of the e mail alert copy to recipient From Defines the e mail address of the user who sends the e mail alert Subject Displays the e mail alert subject Outgoing SMTP server Defines the Simple Mail Transfer Protocol SMT
65. t of valid commands in the projector s current power state type and press ENTER H NOTES Send a command only after the projector sends a command prompt Commands aren t case sensitive Type commands exactly as they appear in the left column of the tables with the proper value or setting in the center column Check your entries carefully before entering your commands Press ENTER after typing each command After the projector executes a command it generates a response To avoid buffer overrun don t send another command until you receive the next command prompt Value based command methods Absolute values and adjustment values You can use the command s target range to set an absolute value for a command or cause an adjustment to be made to the current value To create an adjustment command add a plus or minus symbol instead of the equal symbol before the value change you want to enter 56 APPENDIX A Remotely managing your interactive whiteboard system All absolute values you enter must be within the command target range and all adjustment values must equal a number within the command target range See the following example for adjusting projector brightness get brightness brightness 55 set brightness 65 brightness 65 set brightnesst5 brightness 70 gt set brightness 15 brightness 55 Video source specification values You can use the source input field described in Source
66. the interactive whiteboard and projector power lights aren t on perform the following procedure JW To resolve projected image issues 1 2 Ensure that the power cable is connected to the power outlet Ensure that your cables are correctly and securely connected as described in the included SMART Board 480iv and 680iv Interactive Whiteboard Systems Installation Guide smarttech com kb 153153 Check the power cable and VGA connector pins to make sure they aren t bent or broken Ensure that the projector lamp is installed securely Confirm that your projector is turned on and that the projector status lights are illuminated If the status lights display unusual behavior see Projector lights and status on page 37 to troubleshoot your system Partial scrolling or incorrectly displayed image 43 NOTES e The following procedure applies to Windows 95 Windows 98 Windows 2000 and Windows XP operating systems on desktop computers only e This procedure may vary depending on your version of Windows operating system and your system preferences CHAPTER 6 Troubleshooting your interactive whiteboard system I To resolve a partial scrolling or incorrectly displayed image 1 2 Select Start gt Control Panel Double click Display The Display Properties window appears Click Settings Verify that your display resolution setting is lower than or equal to 1024 x 768 If the projector still does not display the entire
67. ther devices Video format compatibility cece cece cece cece cece eee ecee cece cececeeeeeeeeeeeeeeees 21 NE 21 Video format compatibility 22 HD and SD signal format compatibility coco cece eee cece eeeee 22 Video system signal compatibility 23 Connecting peripheral sources and outputs e cece eee eee ccc cece cece sese 23 This chapter provides information on integrating your SMART Board 480iv interactive whiteboard system with peripheral devices Video format compatibility SMART V25 projectors have a native video format and various video format compatibility modes You can change image appearances for certain formats and compatibilities Native video format The following table lists the native VESA RGB video formats for the projector Projector Resolution Mode Aspect Refresh rate Horizontal Pixel clock ratio Hz frequency MHz kHz SMART V25 1024x768 XGA 4 3 60 48 63 5 21 CHAPTER 4 Integrating other devices Video format compatibility The following table lists the projector s compatible VESA RGB video formats by resolution which you can adjust by using the aspect ratio commands described in Default menu on page 13 Resolution Mode Aspect ratio Refresh rate Hz Match Input appearance 720 x 400 720x400 85 1 8 1 85 Letterbox 640 x 480 VGA 60 4 3 60 Full screen 640 x 480 VGA 72 4 3 73 F
68. tion get fwverddp fwverddpz current projector firmware version get fwvernet fwvemet current network firmware version get fwvermpu fwvermpu current processor firmware version get network network current 64 APPENDIX A Remotely managing your interactive whiteboard system These commands control the current system settings These commands are unavailable when the projector is in Standby mode See Value based command methods on page 56 for setting absolute and adjustment commands Command set autosignal target Command target range on Response autosignal target off set lampreminder target on lampreminder target off set highbrightness target on highbrightness target off set autopoweroff value 0 to 240 autopoweroff value set zoom value 0 to 30 zoom value set projectorid value 0 to 99 projectorid value set hposition value 0 to 100 hposition value set vposition value 5 to 5 vposition value set aspectratio target fill aspectratio target match 16 9 set projectionmode target front projectionmode target ceiling rear rear ceiling set startupscreen target smart startupscreen target usercapture preview 65 APPENDIX A Remotely managing your interactive whiteboard system Command set language target Command target range Brazilian Portuguese Czech Danish Dutch English Finnish French German
69. to VGA inputs match the frequency of your only computer s graphics card Tracking Synchronizes your projectors display This setting applies to VGA inputs timing with your computer s graphics only card from O to 63 H position Moves the projected image s horizontal Don t adjust this setting unless you re position left or right from O to 100 advised to by a certified SMART Support specialist smarttech com contactsupport You can apply this setting only after you make all boom adjustments This setting applies to VGA inputs only V position Moves the projected image s vertical Don t adjust this setting unless you re position up or down from 5 to 5 advised to by a certified SMART Support specialist smarttech com contactsupport You can apply this setting only after you make all boom adjustments This setting applies to VGA inputs only Saturation Adjusts the projected image s color This setting applies to S video and saturation from O to 100 composite video inputs only Sharpness Adjusts the projected image s This setting applies to S video and sharpness from 0 to 31 composite video inputs only CHAPTER 3 Using your interactive whiteboard system Setting Tint Use Adjusts the image color balance of red and green from O to 100 Notes This setting applies to S video and composite video inputs only White Peaking Adjusts the image color brightness from 0 to 10 while providing more vibrant white sha
70. tor you can select video inputs start up or shut down your interactive whiteboard system and request information such as projector lamp use current settings and network addresses Pin configuration on the projector s RS 232 connector The following table provides the pin configuration on the SMART V25 projector This pin configuration follows a three wire connection so that a straight through male to female RS 232 serial cable connects to the projector s serial interface in the following arrangement Pin number Projector s female RS 232 connector 2 Transmit 3 Receive 5 Signal Ground Serial interface settings The serial interface of the SMART V25 projector acts as a Data Communications Equipment DCE device and its settings can t be configured You must configure your computer s serial communication program such as Microsoft HyperTerminal or your room control system s serial communication settings with the following values Setting Value Data Rate 19 2 kbps Data Bits 8 Parity None Stop Bits 1 Flow Control None 54 APPENDIX A Remotely managing your interactive whiteboard system Hi NOTES Asynchronous mode is disabled by default in the projector All commands should be in ASCII format Terminate all commands with a carriage return All responses from the projector are terminated with a command prompt Wait until you receive the command prompt indicating that the system is ready for another command be
71. tor s air intake and exhaust Disconnect the power cable from the power outlet and then wait at least 60 seconds Connect the power cable and then turn on the projector If the previous steps don t resolve the issue disconnect the power cable and then contact your authorized SMART reseller smarttech com wheretobuy The Fan Failure message appears If the Fan Failure message appears and the projector enters Standby mode during use one or both of the following issues is occurring e The projector is overheating internally e One of the fans has failed I To resolve the Fan Failure error 1 2 Follow steps 1 to 5 of To resolve the Projector Overheated error above If the lamp doesn t illuminate put the projector into Standby mode and wait 15 minutes for it to cool down Disconnect the power cable and then contact your authorized SMART reseller smarttech com wheretobuy The Color Wheel Failure message appears If the Color Wheel Failure message appears and the projector enters Standby mode during use the projector has a color wheel issue I To resolve the Color Wheel Failure error 1 2 3 4 39 Put the projector into Standby mode and then wait 15 minutes for it to cool down Disconnect the power cable from the power outlet and then wait at least 60 seconds Connect the power cable and then turn on the projector If the previous steps don t resolve the issue disconnect th
72. ull screen 640 x 480 VGA 75 4 3 75 Full screen 640 x 480 VGA 85 4 3 85 Full screen 800 x 600 SVGA 56 4 3 56 Full screen 800 x 600 SVGA 60 4 3 60 Full screen 800 x 600 SVGA 72 4 3 72 Full screen 800 x 600 SVGA 75 4 3 75 Full screen 800 x 600 SVGA 85 4 3 85 Full screen 832 x 624 MAC 16 4 3 75 Full screen 1024 x 768 XGA 60 4 3 60 Full screen 1024 x 768 XGA 70 4 3 70 Full screen 1024 x 768 XGA 75 4 3 75 Full screen 1024 x 768 XGA 85 4 3 85 Full screen 1024 x 768 MAC 19 4 3 75 Full screen 1152 x 864 SXGA1 75 4 3 75 Full screen 1280 x 768 SXGA1 75 1 67 1 60 Letterbox 1280 x 800 WXGA 16 10 60 Letterbox 1280 x 800 WXGA 16 10 58 Letterbox 1280 x 960 Quad VGA 60 4 3 60 Full screen 1280 x 960 Quad VGA 85 4 3 85 Full screen 1280 x 1024 SXGA3 60 5 4 60 Letterbox 1280 x 1024 SXGA3 75 5 4 75 Letterbox 1280 x 1024 SXGA3 85 5 4 85 Letterbox 1400 x 1050 SXGA 4 3 60 Full screen 1600 x 1200 UXGA 4 3 60 Full screen HD and SD signal format compatibility The following table lists the projector s high definition and standard definition format signal compatibility which you can adjust by using the aspect ratio commands described in Default menu on page 13 22 CHAPTER 4 Integrating other devices Signal format Aspect ratio Horizontal Vertical Match Input frequency kHz frequency Hz appearance 480i DVD player 4 3 15 73 59 94 Full screen 640 x 480 567i DVD player 5 4 15 63 50 Letterbox 720 x 576 720p 16 9 44
73. urrent horizontal position setting get vposition vposition current vertical position setting get aspectratio aspectratio current projector aspect ratio get projectionmode projectionmode current projection mode get startupscreen startupscreen current startup screen setting get resolution resolution current input resolution get language language current language setting get groupname groupname current projector group name get projectorname projectorname current projector name get locationinfo locationinfo current projector location get contactinfo contactinfo current support contact information get modelnum modelnum current model number get videomute videomute current video mute setting get 3denable 3denable current 3D feature setting get 3dinvert 3dinvert current 3D invert setting get 3dformat 3dformat current 3D format get emergencyalertmsg emergencyalertmsg current emergency alert message get emergencyalert emergencyalert current emergency alert setting 63 APPENDIX A Remotely managing your interactive whiteboard system These commands inform you of the current system settings These commands are available even when the projector is in Standby mode Command Response get lamphrs lamphrs current lamp hours of operation get syshrs syshrs current projector hours of opera
74. ve the three screws connecting the projector mounting plate to the projector and then set aside the projector mounting plate and screws 28 CHAPTER 5 Maintaining your interactive whiteboard system Hi To remove and replace the projector lamp module 1 Using the screwdriver remove the two screws from the lamp cover 29 CHAPTER 5 Maintaining your interactive whiteboard system 5 Pull up on the lamp module s handle and then remove the lamp 6 Put the old lamp module in a secure container and handle it gently until you recycle or dispose of it IMPORTANT Recycle or dispose of the lamp module according to your local waste authority 7 Remove the replacement lamp module from its packaging CAUTION Do not touch any part of the lamp module except the housing 8 Lowerthe replacement lamp module into the slot aligning it with the holes in the slot 30 CHAPTER 5 Maintaining your interactive whiteboard system 10 Place the lamp protection film that came with the new lamp module over the slot 11 Hi To place the projector on the boom 1 Tum over the projector 2 Replace the projector mounting plate on the projector 31 CHAPTER 5 Maintaining your interactive whiteboard system 3 Slide the projector mounting plate and projector onto the boom EH NOTE Take care when sliding the projector mounting plate over the cables 4 Tighten the knob and the locking screw
75. vertical flickering bar you could have different frequency settings on your input source IMPORTANT Write down your setting values before adjusting any of the settings in the following procedure I To resolve the vertical flickering bar issue 1 Adjust the Frequency setting in the on screen display See mage Adjustment menu on page 12 2 Check the display mode of your computer s graphics card Make sure it matches one of the projector s compatible signal formats see Video format compatibility on page 21 Refer to your computer s manual for more information 3 Configure the display mode of your computer s graphics card to make it compatible with the projector Refer to your computer s manual for more information 4 Optionally reset the projector as described in Resetting the projector on page 47 to adjust your frequency to its original value IMPORTANT This action resets all values to their defaults 45 CHAPTER 6 Troubleshooting your interactive whiteboard system Unaligned projected image The SMART V25 projector image can slip if the projector is moved often or installed in a location prone to vibration such as next to a heavy door Follow these precautions to help prevent the image from becoming misaligned e Make sure that the installation wall is plumb and square and doesn t move or vibrate excessively e Make sure that there are no obstructions behind the projector s wall mount bracket and that the bracket

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