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SATO 408e Printer User Manual

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1. PHYSICAL SPECIFICATION CL408e CL412e CL608e CL612e DIMENSIONS Wide 10 7 in 271 mm 13 8 in 352 mm Deep 16 9 in 430 mm 16 9 in 429 mm High 12 6 in 321 mm 11 7 in 298 mm WEIGHT 28 7 Ibs 13 Kg 41 9 Ibs 19 Kg POWER REQUIREMENTS Voltage 110 V 10 220V 10 50 60 Hz 1 Power Consumption 50W Idle 50W Idle 130W Operating 210W Operating ENVIRONMENTAL Operating Temperature 41 to 104 F 5 to 40 C 0 to 104 F 20 to 40 C Storage Temperature Operating Humidity 15 85 RH non condensing Storage Humidity Max 90 RH non condensing Electrostatic Discharge 8KV REGULATORY APPROVALS Safety UL CSA RFI EMI FCC Class A All specifications subject to change without notice Page 1 6 PN 9001074 Rev B SATO CL Series e Printers OPTIONAL ACCESSORIES Section 1 Printer Overview ACCESSORY CL408 CL412 CL608 CL612 MEMORY EXPANSION One slot for PCMCIA Memory Cards up to 16 MB Flash or 4 MB SRAM and or 4MB internal Flash ROM Can be used for Graphic File storage print buffer expansion format storage and downloaded TrueType fonts CALENDAR An internally mounted Date Time clock that can be used to date time stamp labels at the time of printing LABEL CUTTER Internal attachment allowing labels to be cut at specified intervals Controlled through p
2. SATO CL Series e Printers PN 9001074 Rev B Section 3 Configuration Stop Bit Selection DSW1 4 Selects the number of stop bits to end each byte transmission DSW1 DSW1 4 SETTING On 2 Stop Bits OFF 1 2 345678 Baud Rate Selection DSW1 5 DSW1 6 Selects the data rate bps for the RS232 port DSW1 5 DSW1 6 SETTING DSW1 off off 9600 ON off On 19200 38400 On Off 1 2 3 4 5 6 7 8 On On 57600 Protocol Selection DSW1 7 DSW1 8 Selects the flow control and status reporting protocols See Section 6 Interface Specifications for more information Will select protocol for M 8400 if DSW2 8 is ON DSW1 7 DSW1 8 SETTING DSW1 Off Off Rdy Bsy ON On Off Bi Com 3 On On Bi Com 4 1 Printer Set Up Print Mode Selection DSW2 1 Selects between direct thermal printing on thermally sensitive paper and thermal transfer printing using a ribbon DSW2 DSW2 1 SETTING Off Therm Xfr N On Direct Therm OFF 1 2 3 4 5 6 7 8 Sensor Type Selection DSW2 2 Selects between the use of a label gap or a reflective Eye Mark detector DSW2 DSW2 2 SETTING Off Gap ON On Eye Mark 1 PN 9001074 Rev B SATO CL Series e Printers Section 3 Confi
3. PIN DIRECTION SIGNAL DESCRIPTION 13 To Host Vcc 5V 10 To Host Ribbon Near End This pin goes high when the amount of ribbon on the unwind shaft is approximately 46 feet 14 m The output will be low when the ribon is completely out 4 To Host Error This pin goes low when the printer detects an error condition such as head open or receiving buffer full 7 To Printer Reprint A duplicate of the last label in a print job will be reprinted when this signal is received 5 To Printer Print Start The printer will print one label when this pin is pulled to ground This signal must be enabled by placing switch DSW3 5 on the Control Panel in the OFF position 6 To Host End Print It is used to drive an applicator or other external device requiring synchronization with the print cycle You may choose between four types of output signals using control panel DSW3 6 and DSW3 7 selections See timing charts on next page 1 To Host Label Out This pin goes low OV when a label out error exists 3 To Host Ribbon Out This pin goes low OV when the ribbon is out 2 Reference Signal Ground 8 To Printer Reserved 9 To Host Off Line This pin goes low OV when the printer if Off Line 11 Reserved 12 To Host 24V 10 2A Power for external devices 14 Frame Ground NOTE The signals on pins 1 3 4 6 9 and 10 each have an open collector output These pins normally measure 07V maximum when a true condi
4. Located behind the Front Access Door This LED is illuminated when a label is not present in the Label Taken Sensor If it is not illuminated a label has been detected in the sensor and printing will be inhibited until it is removed This LED is active only when the Label Dispense option is installed It is used to adjust the Label Taken Sensor threshold PN 9001074 Rev B Page 2 15 Section 2 Installation REAR PANEL CL608e and CL612e Power On Off Switch Turns power On or Off AC Input Input 115V 50 60 Hz connector Use the cable provided AC Fuse Input power protection Type 3A 250V Interface Slot Slot to plug in an interface adapter An adapter must be connected before the printer is operational The adapter types available are RS232C Serial I F Module DB 25P IEEE1284 Parallel I F Module AMP 57 40360 Universal Serial Bus I F Module Ethernet 10 100BaseT I F Module Memory Card Slot Two connectors for optional PCMCIA Memory Cards EXT External signal connector AMP 57 60140 Cover Plate Remove for access to Dispenser and Fan Fold Slots PCMCIA Memory Expansion slot I F Module Parallel Shown WARNING be sre ts for off Brine Power Switch AC Fuse xternal Accesory Connector AC Power Input Connector Page 2 16 PN 9001074 Rev B SATO CL Series e Printers REAR PANEL Power AC Input AC Fuse Interface Slot Memory Card Slot EXT Cover Plate Remove
5. Section 2 Installation OPERATOR PANEL CL408e and CL412e LCD DISPLAY PANEL TWO COLOR STATUS LED x ae x LABEL TAKEN OPTION THRESHOLD CONNECTOR DSW2 DSW3 ADJUST LABEL TAKEN LED Note DSW1 RS232 Parameter Select is located on the RS232 Interface Board The CL408e CL412e Operator Panel consists of one two color red and green LED indicator two momentary contact switches two DIP switches a third is located on the RS232 interface card four adjustment potentiometers and one LCD Display All of these are accessible from the front of the printer however some are not accessible unless the front cover is open They are used to set the printer operating parameters and to indicate the status of the printer to the operator After you power on the printer familiarize yourself with the keys and indicators as it will help you understand the configuration process PRINT Located behind the Front Access Door Potentiometer to adjust print darkness fine tuning OFFSET Located behind the Front Access Door Potentiometer to adjust amount of back forward feed for dispenser cutter tear off bar position 3 75 mm Located behind the Front Access Door Potentiometer to adjust home position of the label 3 75 mm Affects stop position of label feed print position and dispense position Page 2 14 PN 9001074 Rev B SATO CL Series e Printers STATUS LCD LABEL TAKEN THRESHOLD OPTION CONN
6. letter or vice versa e You have not missed any lt ESC gt characters where they re needed e Make sure all printer command codes are capital letters 6 If you ve checked all of the above and the printer still isn t printing you may want to try a Buffer Hex Dump to determine what if anything the printer is receiving from your computer See Printing Hex Dump Labels in Section 3 The Parallel port is now listening for incoming data Send your print job The printer will now print only once a Hexadecimal Hex Dump of everything it received from the host computer Each 2 digit hexadecimal character represents a character the printer received It may be tedious but now you can analyze and troubleshoot the data stream While checking the Hex Dump printout if you notice ODH OAH Carriage Return and Line Feed characters throughout The command string should be continuous and no CR or LF characters are allowed between the Start Command lt ESC gt A and the Stop Command lt ESC gt Z If you are using BASIC it may be adding these characters automatically as the line wraps Adding a width statement to your program can help to suppress these extra ODH OAn characters by expanding the line length up to 255 characters See the e and PRO Printer Programming Reference PN 9001096 for details on writing a program in BASIC If you re not programming in BASIC check to see if you have an equivalent statement in the languag
7. NAVAL DCS amp Labeling Worldwide CL Series e Thermal Transfer Printers Operator Manual for CL408e CL412e CL608e amp CL612e PN 9001074 Rev B SATO America Inc 10350A Nations Ford Road Charlotte NC 28273 Main Phone 704 644 1650 Fax 704 644 1662 Tech Support Hotline 704 644 1660 Tech Support Fax 704 644 1661 Email satosupport satoamerica com www satoamerica com Copyright 2003 SATO America Inc Warning This equipment complies with the requirements in Part 15 of FCC rules for a Class A computing device Operation of this equipment in a residential area may cause unacceptable interference to radio and TV reception requiring the operator to take whatever steps are necessary to correct the interference All rights reserved No part of this document may be reproduced or issued to third parties in any form whatsoever without the express permission of SATO America Inc The materials in this document is provided for general information and is subject to change without notice SATO America Inc assumes no responibilities for any errors that may appear SATO CL Series e Printers 08 31 03 PN 9001074 Rev B PREFACE CL SERIES e PRINTER OPERATOR S MANUAL The CL Series e Printer Operator s Manual contains basic information about the printer such as setup installation cleaning and maintenance It also contains complete instructions on how to use the operator panel to c
8. Push the Label Supply Guide to the outside of the printer to give the maximum label width Clear access is provided to the label path by pulling the top of the Outside Label Guide down If using roll labels or tags load the roll onto the Label Supply Spindle so that the printing side of the labels faces upwards as it unwinds from the roll Push the roll all the way to the inside of the printer raise the Label Supply Guide and adjust its position until it fits snugly against the outside of the label roll Feed Slot Outside Label Guide PN 9001074 Rev B SATO CL Series e Printers Section 2 Installation 6 If using fanfold labels or tags set them on a flat surface behind the printer and remove the cover from the Feed Slot on the rear panel Pass the labels printing side up through the slot and over the Label Supply Spindle Assembly Route the labels under the Label Sensor Hold Down through the Label Adjust Sensor Assembly under the Knob Print Head and out the front of the print mechanism Push the labels all the way to the inside of the printer until they touch the Inside Label Guide Inside Label Label Hold Note Make sure the labels are routed through the Label Sensor Assembly If they are not the printer will react as if there are no labels loaded and will refuse to print Adjust the Label Sensor Assembly loosening the green Sensor Adjust knob located on the bottom side of the Label T
9. formula for this is High Voltage Level Low Voltage Level x 0 5 Start Value 1 Insert a label into the sensor and close the Label Hold Down Make sure the printed eye mark is not under the sensor Record the voltage shown on the top line of the LCD panel This line should have the message EYE on the top line DIP switch DSW2 2 ON 2 Now pull the label forward until the eye mark is positioned under the sensor the voltage reading should be at its highest point Record the voltage shown on the top line of the LCD panel The voltage ranges measured should be within the following ranges Label Only 0 3 to 0 7V Eye Mark 1 2V above low value If the measured values are outside this range you may have trouble in finding a value that will work properly under all conditions If this is the case a higher quality label may be needed to get adequate performance 3 Calculate the starting point voltage using the formula 4 Use the LINE key to step the counter to the desired setting The display will increment one step for each time the LINE key is pressed If the LINE key is held pressed for more than two seconds it will automatically go into the fast scroll mode The reading will advance to a setting of 3 3 the maximum voltage after which it will automatically wrap and start at 0 0 again If a value of 0 0 is set the printer will automatically set the level each time the printer is powered on wi
10. on the label The image is shifted to the left towards the inside edge of the label for a right hand printer for a positive setting and it is shifted to the right towards the outside edge of the label for a negative setting This setting changes the base reference point for all subsequent label jobs It s effect is identical to the lt ESC gt A3 Base Reference point command Since the printer moves the label in discrete steps equal to the size of the print dot the units of measure for Vertical and Horizontal Offset distance is dots The maximum values that can be set for each is 800 1 Use the LINE key to step the first digit of the counter to the desired setting The display will increment one step each timethe LINE key is pressed 2 Press the FEED key to accept the setting and advance the cursor to the second digit Again use the LINE key to step to the desired setting Once it is correct pressing the FEED key will step to the next adjustment 3 Once the setting is correct pressing the FEED key will accept the setting and advance to the next display You may wish to print a test label after completing the adjustments to ensure they are correct Note This setting can be overriden by the Base Reference Point Command SET CALENDAR The Calendar Option is ia standard feature in all Se printers YES NO allowing the date and time to be set manually using the LCD Display or via the lt ESC gt WT Calendar Set command The last
11. 3 75mm using the PITCH potentometer on the Adjustment Panel 1 The cursor will initially be positioned over the Pitch Direction setting Pressing the LINE key will step the setting to the positive or negative selection A positive selection moves the leading edge of the label forward away from the print head while a negative selection moves the leading edge of the label back into the mechanism 2 Once the correct direction is selected pressing the FEED key will accept the setting and advance the cursor to the Offset selection 3 Use the LINE key to step the first digit of the counter to the desired setting The display will increment one step each time the LINE key is pressed The reading will advance to a setting of 4 after which it will automatically wrap and start at 0 again 4 Press the FEED key to accept the setting and advance the cursor to the second digit Again use the LINE key to step to the desired setting Once it is correct pressing the FEED key will step to the next adjustment You may wish to print a test label after completing the adjustments to ensure they are correct Moved with negative offset to print on ABCDEFG leading edge of the label UN Leading edge of the label as detected by ABCDEFG Original 0 offset first line print position ABCDEFG Moved with positive offset to print on trailing edge of label Sensor Position SATO CL Series e Printers PN 900107
12. 9001074 Rev B Section 3 Configuration Press the FEED key to feed out a blank label Adjust the position using the OFFSET potentiometer on the front control panel and feed another label by depressing the FEED key Repeat this procedure until the label is fully released from the liner DISPLAY This potentiometer is used to adjust the contrast of the LCD display for optimum viewing under various lighting conditions PRINT The PRINT potentiometer is used to adjust the amount of heat i e power applied to the head for printing It provides a continuous range of adjustment Maximum print darkness is obtained by turning the potentiometer all the way clockwise and a maximum counterclockwise setting will give the lightest print NOTE The PRINT potentiometer adjustment will affect the darkness in all of the command code speed and darkness ranges PN 9001074 Rev B SATO CL Series e Printers Section 3 Configuration LCD PANEL PRINTER CONFIGURATION The LCD Panel is used by the operator in conjunction with the LINE and FEED switches to manually enter printer configuration settings Many of these settings can also be controlled via software commands and in the case of conflict between software and control panel settings the printer will always use the last valid setting If you load a label job that includes software settings and then enter a new setting via the LCD panel the manually set values will be used by the print
13. B Page 5 1 This page left intentionally blank SATO CL Series e Printers PN 9001074 Rev B Page 5 2 SECTION 6 INTERFACE SPECIFICATIONS INTRODUCTION The CL Series e printers utilize a Plug In Interface Module for maximum printer configuration flexibility This section presents the interface specifications for the CL Series e Series printers These specifications include detailed information on how to properly interface your printer with your host system The following information is presented in this section e Interface Types e Using the Receive Buffer e JEEE1284 Parallel Interface e Universal Serial Bus USB Interface e Local Area Network LAN Interface e RS232C Serial Interface General Specifications Electrical Specifications Pin Assignments Ready Busy Flow Control X On X Off Flow Control Bi Directional Communications Protocol INTERFACE TYPES The parallel interface for the CL Series e printers is a high speed bi directional interface that conforms to the IEEE1284 specification ECP mode on some computers The interface is also compatible with the older Centronics parallel interface standard If it does not detect the correct IEEE1284 signals in the interface connection it will automatically operate in the standard Centronics mode which is much slower To use the IEEE1284 parallel interface to its fullest capability requires that the host also have an IEEE1284 compatible interface and that t
14. Retaining Screws If the new Interface Module is for a serial interface set DSW1 for the proper operation Connect the interface cable to the connector SATO CL Series e Printers PN 9001074 Rev B Page A 9 Appendix A Optional Features This page left intentionally blank Page A 10 PN 9001074 Rev B SATO CL Series e Printers
15. Rev B SATO CL Series e Printers Section 6 Interface Specifications 20 hexadecimal for the ID number six zero characters 30 hexadecimal in the Remaining Labels bytes and the 16 byte Job Name Cancel CAN If a CAN 18 hexadecimal command is received it will stop the print job and clear all data from the receive and print buffers A delay of five milliseconds or more is required before any new data can be downloaded The CAN command is effective immediately upon receipt even if the printer is off line or in an error condition The printer will return an ACK 06 hexadecimal if there is no printer error condition and a NAK 15 hexadecimal if an error condition exists Print Job Upon receipt of a valid print job lt ESC gt A lt ESC gt Z an ACK 06 hexadecimal will be returned by the printer if there are no errors and a NAK 16 hexadecimal if a printer error exists Print Stop DLE If a DLE 10 hexadecimal is received by the printer the print process is stopped and an ACK 06 hexadecimal is returned if there are no errors and a NAK 16 hexadecimal if a printer error exists Print Start DC1 If the printer has been stopped by receipt of a DLE 10 hexadecimal command it can be restarted by sending a DC1 hexadecimal 11 command Upon receipt of this command an ACK 06 hexadecimal is returned if there are no errors and a NAK 16 hexadecimal if a printer error exists 1 To provide compatibility
16. Spindle so that the printing side of the labels faces upwards as it unwinds from the roll The labels should be wound face in Push the roll all the way to the inside of the printer and push the Label Supply Guide snugly against the outside of the label roll If using fanfold labels or tags set them on a flat surface behind the printer Pass the labels printing side up through the slot and under the Label Supply Spindle Open the Label Hold Down by squeezing the green tab and the release tab together The Label Hold down is spring loaded and will open automatically when the latch is disengaged Feed the labels under the Label Guide under the Label Hold Down through the Print Head Assembly and out the front of the printer Sensor Adjust Cap Screw Inspect the label routing and verify that the path matches that illustrated in the Label Loading Label Hold Down PN 9001074 Rev B SATO CL Series e Printers Section 2 Installation diagram Set the Adjustable Label Guide to keep the labels against the inside of the printer 9 Close the Label Hold Down by pushing downward on the green tab until it latches closed NOTE If the Label Dispenser option has been purchased see Appendix A for proper label routing instructions 10 Adjust the Label Sensor Assembly to the correct position by loosening the Sensor Adjust Cap Screw located on the front side of the Label Hold Down and moving the Sensor Adjust Ta
17. YES NO without a slash This setting can also be controlled via software commands When YES is selected the printer internal fonts will have a slash through the center of the zero character 1 Use the LINE key to step the cusor to either the YES or NO selection 2 Once the correct setting is highlighted pressing the FEED key will accept the setting and advance the display to the Auto Online display AUTO ONLINE This setting determines the mode in which the printer powers YES NO up If the YES selection is made the printer powers up in the ONLINE mode and is ready to print If NO is selected the printer powers up in the OFF LINE mode and must be manually placed in the ON LINE mode by pressing the LINE key before it is ready to print 1 Use the LINE key to step the cursor to either the YES or NO selection 2 Once the correct setting is highlighted pressing the FEED key will accept the setting and advance the display to the Print Offset display PN 9001074 Rev B SATO CL Series e Printers Section 3 Configuration PRINT OFFSET Vertical Offset is the distance down from the leading edge the V 000 H 000 edge of the label that comes out of the printer first to the first vertical print position A positive setting moves the first print position down the length of the label while making it negative moves it up the length of the label Horizontal Offset is distance that the label image is shifted either to the right or left
18. a small portion of the print head resulting in an area that will not print Special care must be taken if you plan to use multiple widths of labels since the damaged portion of the print head caused from edge wear ona more narrow label may affect the printing on a wider label We suggest you plan your print formats carefully to avoid using the area of possible damage on the print head when using a wider label The small area of damage will have no effect on printing with the undamaged part of the print head Damage from a label edge is physical damage and is unavoidable It is not covered by warranty It is possible to delay such damage by always ensuring that the ribbon used is wider than the label stock This will help to protect the print head from label edge damage SATO CL Series e Printers PN 9001074 Rev B Section 2 Installation LOADING LABELS TAGS AND RIBBON CL408e and CL412e LOADING LABELS AND TAGS Top Access 1 Open the Top Access Door by Door swinging it up and to the left Open the Front Access Door by pushing down on the green Front Cover Latch and swinging the door forward and to the left This gives access to the print mechanism on three sides Front Access Note The Top Access Door must be open before the Front Access Door can be opened Open the Print Head Assembly by rotating the green Head Latch counter clockwise The head is spring loaded and will automatically raise to the opened position
19. and close the Label Lid Record the voltage shown on the top line of the LCD panel The voltage ranges measured should be within the following range Backing without label 0 5V or less Backing with label 1 0V the low value If the measured values are outside this range you may have trouble in finding a value that will work properly under all conditions If this is the case a higher quality label may be needed to get adequate performance 3 Calculate the starting point voltage using the formula Use the LINE key to step the counter to the desired setting The display will increment one step for each time the LINE key is pressed If the LINE key is held pressed for more than two seconds it will automatically go into the fast scroll mode The reading will advance to a setting of 3 3 the maximum voltage after which it will automatically wrap and start at 0 0 again If a value of 0 0 is set the printer will automatically set the level each time the printer is powered on with labels loaded or the head is closed 5 Once the setting is correct pressing the FEED key will accept the setting and advance to the Online Feed display SATO CL Series e Printers PN 9001074 Rev B Page 3 19 Section 3 Configuration EYE X XV EYE When setting the eye threshold the voltage must be INPUT X XV measured with nothing but the label under the sensor and then again withthe printed eye mark under the sensor The
20. as CC1 in the command streams The CARD selection specifies the optional PCMCIA card as CC1 and the optional Expanded Flash ROM as CC2 The Memory selection specifies the optional Expanded Flash ROM as CC1 and the optional PCMCIA card as CC2 1 Step the cursor to the desired selection using the LINE key 2 Once the cursor is positioned over the desired selection press the FEED key to accept the selection and advance the display This selection allows you to copy TrueType fonts from the PCMCIA Memory card installed in the Memory Card slot on the rear of the printer to the optional Flash ROM 1 Use the LINE key to step the cursor to desired setting If Yes is selected the printer will enter the Card Copy mode If No is selected the display will advance to the Card to Memory SATO Font Copy mode 2 Confirm your selection by stepping the cursor to the Yes selection If you select No the display will return to the previous selection 3 Press the FEED key to accept the selection If Yes was selected the copy process will start 4 Once the copy process is completed press the FEED key to step the display PN 9001074 Rev B Page 3 15 Section 3 Configuration CARD COPY FORMAT 5 If an error is encountered in the copy process one of the XXXXXXX ERROR following messages will be displayed on the second line R W Error Indicates a Read Write error occured No Card Error Indicates no card was regognized Mem Full Error Indica
21. as soon as the Head Latch is disengaged Remove the labels Apply SATO Thermal Print Head Cleaner to one of the cotton swabs The Platen is the rubber roller directly below the Print Head It should be cleaned of any ribbon or label residue Repeat if necessary The platen and rollers should be cleaned whenever foreign matter such as dust or adhesive is present SATO CL Series e Printers 9001074 Rev B Section 4 Cleaning and Maintenance REPLACING THE PRINT HEAD CL408e and CL412e The print head on the CL4XXe printers is a user replaceable item If it becomes damaged for any reason it can be easily removed and replaced Contact your local SATO representative for information on obtaining a new print head Supplies needed No 2 Phillips screwdriver a magnetic tip is helpful 1 Turn the printer off and remove the power cable and open the Top Access Door Open the Print Head Assembly by rotating the green Head Latch counter clockwise The Print Head Assembly is spring loaded and will automatically open as soon as the Head Latch is disengaged Remove the ribbon from the Ribbon Rewind Spindle if necessary View the Print Head Assembly from the front of the printer Locate the single mounting screw on the top of the assembly It is accessible through the hole in the Top Assembly Plate Unscrew the screw and set it aside The Print Head should now be loosened from the top of the assembly by grasping either sid
22. does not have an LCD panel The printer should be powered off while this message is being displayed or after the beep is heard This saves the default settings in the non volatile memory where they will be automatically loaded the next time the printer is powered on PN 9001074 Rev B SATO CL Series e Printers Section 3 Configuration POTENTIOMETER ADJUSTMENTS PITCH After the pitch has been set with the LCD Control Panel it is sometimes desirable to make minor adjustments This can be done using the PITCH potentiometer on the front panel This potentiometer is set at the factory so that it has a range of 3 75 mm The midpoint setting should have no effect on the pitch Turning the potentiometer all the way clockwise should move the print position 3 75 mm up towards the top edge of the label Turning it all the way counterclockwise should move the print position down 3 75 mm 1 While depressing the FEED key on the front panel power the printer on 2 When you hear one beep from the printer release the FEED key and the printer will display on the LCD panel a message asking what type of Test Label you want to print Use the LINE key to step to the Configuration selection and press the FEED key to accept the selection Use the LINE key to select the Test Label Size After the size is selected press the FEED key to accept the selection and the printer will begin to print test labels continuously Adjust the PITCH p
23. for access to Fan Fold Slots SATO CL Series e Printers Section 2 Installation CL408e and CL412e Switch to turn power On or Off Input 115V 50 60 Hz connector Use the cable provided Input power protection Type 3A 250V Slot to plug in an interface adapter An adapter must be connected before the printer is operational The adapter types available are RS232C Serial I F Module DB 25P IEEE1284 Parallel I F Module AMP 57 40360 Universal Serial Bus I F Module Ethernet 10 100BaseT I F Module Two slots for optional PCMCIA Memory Cards External signal connector for Accessories AMP 57 60140 I F Module Parallel Shown External Accesory Connector PCMCIA Memory Expansion slot Power Switch AC Fuse casa Has Ce ENIN ree 00720 2 AC Power Input Connector PN 9001074 Rev B Page 2 17 Section 2 Installation SWITCHES AND SENSORS CL608e and CL612e Ribbon End Sensor This sensor is a motion detector that signals the printer when the ribbon supply is turning Head Open Switch When the print head is opened this switch is activated and the printer will stop printing Label Sensor Unit This sensor unit contains two types of sensors one for label gap and one for Eye Mark sensing Ribbon Motion Sensor Label Sensor Miminum Eye Mark Size 12 in 3 mm W x 24 in 6 mm L Label 0 33 9 mm Eye Mark Sensor Pi M Min Inter Label Gap 0 12 3 mm 1 0 25 mm to 3 5 90
24. is disengaged Remove the ribbon from the Ribbon Rewind Spindle if necessary View the Print Head Assembly from the front of the printer Locate the two mounting screws on the top of the assembly They are accessible through the two holes in the Top Assembly Plate Unscrew these two screws and set them aside The Print Head should now be loosened from the top of the assembly by grasping either side and carefully pulling it forward a Mounting Screws Connector Print Head Connector 9001074 Rev B SATO CL Series e Printers Section 3 Cleaning and Maintenance Disconnect the signal and power cables from the print head connectors and set the Print Head aside Carefully attach the new print head to the connectors using caution to make sure the connector keys are correctly positioned NOTE Be careful not to scratch the printing surface of the print head while installing it Scratching the surface will cause permanent and irreparable damage and is not covered by the warranty 9 Locate the two mounting screws in the top plate assembly and align them with the tapped holes in the new print head 10 Re secure the print head by tightening the screws CLEANING THE SENSORS CL608e and CL612e There are two sensors that are used to control the positioning of the label One is a transmissive see thru sensor that detects the edge of the label by looking through the backing paper which is translucent and detecting the p
25. milliseconds oe ee 5 eee 5V OV 5V OV 5V OV Paper or Ribbon End Paper Ribbon Replinished Head Head Open Closed 5V wv E J 5V OV 5V OV 5V OV uu es SATO CL Series e Printers 5V OV SECTION 7 TROUBLESHOOTING This section has been devised to help you if you are unable to produce output on the CL Series e printers Use this section to make sure the basics have been checked before deciding you are unable to proceed any further The section is divided into three parts e Initial Checklist e JEEE1284 Parallel Interface e RS232C Serial Interface INITIAL CHECKLIST Is the printer powered up and ON LINE Is the ERROR light on the front panel off Is this light is on it may mean the Print Head Assembly or the Label Hold Down is not closed and latched in position Are the LABEL and RIBBON lights on the front panel off If these lights are on the labels or ribbons may be incorrectly loaded USING THE IEEE1284 PARALLEL INTERFACE Is the IEEE1284 printer cable connected securely to your parallel port DB 25S Female on the PC and to the Parallel Interface connector on the printer WARNING Never connect or disconnect interface cables or use a switch box with power applied to either the printer or the host This may cause damage to the interface circuitry and is not covered by warranty Does the Parallel interface cable used meet IEE
26. mm Label Gap Sensor Backing __ Paper Inside Edge Label Inside Edge CL608 and CL612 Label Sensor Positioning Page 2 18 PN 9001074 Rev B SATO CL Series e Printers Section 2 Installation SWITCHES AND SENSORS CL408e and CL412e Ribbon End Sensor This sensor is a motion detector that signals the printer when the ribbon supply is turning Head Open Switch When the print head is opened this switch is activated and the printer will stop printing Label Sensor Unit This sensor unit contains two types of sensors one for label gap and one for Eye Mark sensing The sensors are adjustable over a limited range Front Access Door This switch prevents printer operation when the Front Interlock Access Door is open The Top Access Door must be open before the Front Access Door can be opened or closed Ribbon Motion Sensor Front Access Door Interlock Miminum Eye Mark Size 12 in 3 mm W x 24 in 6 mm L Label Va 0 25 to 2 1 6 mm to 53mm Feed Inside Label Guide Eye Mark Sensor Direction Minimum Inter Label Gap 0 12 3 mm 0 67 to 2 5 17mm to 64mm Label Gap Sensor Note These positions are different from the M84XxX printers Backing _ Paper Insid Label Inside Edge Edge CL408 and CL412 Label Sensor Positioning SATO CL Series e Printers PN 9001074 Rev B Page 2 19 Section 2 Installation This page left intentionally blank Page 2 20 PN 9001074
27. oy eee OR See 8 6 19 Repeat Print ss s eseng satta pe aapt as 6 20 Error Signals sla e e a e ee a e a eS 6 20 SECTION 6 TROUBLESHOOTING Initial Checklist oa s ec ie Ree Hh BS Eee Se Aa 7 1 Using the IEEE1284 Parallel Interface 7 1 Using the RS232C Serial Interface 5 2 2 asc b dob eee a 7 3 Error Signals 6 sosede OSS oe ES ARS Res ER ES 7 4 APPENDICES APPENDIX A Optional Accessories Label Rewinder All Models 0 A 1 Label Cutter All Models 2 2 002004 A 2 Label Dispense Option ss sss es ee ke eee ee ees A 3 CL608e and CL612e se doce es a a Ske we Se Ge A SG A 3 CL408e and CL412e 1 2 a a e A 4 Memory Cards All Models 244 4 4 2i e 48 amp SRS ene 4 A 7 CL608e and CL612e va kd ee aR we aw A 7 CL408e and CL412e ee wo wa AO BE eR SS A 8 Interface Cards All Models 2004 A 10 Calendar All Models 0 2 0002 ee eee A 10 SATO CL e Series Printers PN 9001074 Rev B Page v Preface This page left intentionally blank Page vi PN 9001044 Rev B SATO CL e Series Printers SECTION 1 PRINTER OVERVIEW INTRODUCTION The SATO CL Series e Thermal Transfer Printers are complete high performance on site labeling systems All printer parameters are user programmable using the front panel controls and the DIP switches All popular bar codes and 14 human readable fonts including a vector font are resident in me
28. printer 1 Use the LINE key to step the cursor to desired setting If Yes is selected the printer will enter the Card Copy mode If No is selected the display will advance to the Card to Memory Copy All mode 2 Confirm your selection by stepping the underline cursor to the Yes selection If you select No the display will return to the previous selection 3 Press the FEED key to accept the selection If Yes was selected the copy process will start 4 Once the copy process is completed press the FEED key to step the display 5 If an error is encountered in the copy process one of the following messages will be displayed on the second line R W Error Indicates a Read Write error occured No Card Error Indicates no card was regognized Mem Full Error Indicates that there is insufficient memory available This selection allows the user to copy printer firmware from the PCMCIA Memory Card to the printer 1 Use the LINE key to step the cursor to desired setting If Yes is selected the printer will enter the Card Copy mode If No is selected the display will advance to the mode display 2 Confirm your selection by stepping the underline cursor to the Yes selection If you select No the display will return to the previous selection 3 Press the FEED key to accept the selection If Yes was selected the copy process will start 4 Once the copy process is completed press the FEED key to step the display 5 Ifan erro
29. setting up the printer e Locate a solid flat surface with adequate room to set the printer Make sure there is enough room at the top and right hand facing the printer side to provide clearance for the label access door to swing open The location should be near the host computer or terminal The maximum distance for RS232 cables is 35 feet and six feet for IEEE1284 Parallel cables Cables can be purchased locally and their configuration will depend upon the host system being used For information on interfacing the printer to a host system see Section 6 Interface Specifications SATO CL Series e Printers PN 9001074 Rev B Section 2 Installation LOADING LABELS TAGS AND RIBBON CL608e and CL612e LOADING LABELS OR TAGS 1 Open the Side Access Door by swinging it up and to the left The hinge system automatically dampens the movement to prevent the door from inadvertently falling and possibly causing injury to the operator Open the Print Head Assembly by pushing the Head Latch toward the rear of the printer The Print Head Assembly is Head Latch spring loaded and will automatically open as soon as the Head Latch is disengaged Push the Label Supply Guide to the outside of the printer to give the maximum label width Release the Label Roll Support by pulling outward at the top and swing it down and out of the way If using roll labels or tags load the roll onto the Label Supply
30. the YES or NO selection 2 Once the correct setting is highlighted pressing the FEED key will accept the setting and advance the display to the Character Pitch display Page 3 14 PN 9001074 Rev B SATO CL Series e Printers CHARACTER PITCH FIXED PROP ADVANCED MODE CARD MODE Section 3 Configuration This selection allows you to set the default character pitch to either fixed character spacing or proportional character spacing 1 Use the LINE key to step the cursor to the desired setting 2 Once the correct setting is highlighted pressing the FEED key will accept the setting and the display will return to the Advanced Mode display Note This command can be overriden by the lt ESC gt PR or lt ESC gt PS Character Pitch Commands To exit the Advanced mode power the printer off and then back on The Card Mode allows the operator to manage the Expanded Memory PCMCIA Card or Internal Expanded Flash ROM ADVANCED MODE CARD MODE MEM SELECT CC1 CARD MEMORY CARD gt MEMORYCOPY TRUETYPEFONT Y N COPY START YES NO TRUETYPEFONTCOPY COPYING TRUETYPE FONTCOPY COMPLETED SATO CL Series e Printers The Card Mode is entered from the Advanced Mode display by pressing the LINE key once The Card Mode display indicates that the printer is in the Card Mode To advance to the first selection press the FEED key This selection determines which type of optional expanded memory will be addressed
31. the default values 3 After the default setting is complete the printer will emit two short beeps indicating the process is complete 4 To exit the mode power the printer off and then back on DOWNLOAD USER DEFINED PROTOCOL CODES The user can define a set of custom protocol codes and download them to the printer using the lt ESC gt LD command USER DOWNLOAD To enter the User Download mode DSW2 7 is placed in the PRESS THE LINE KEY on position and the printer is powered on while simultaneously pressing the LINE key The printer will emit one long beep after which the LINE key is released 1 Set DSW2 7 off to replace the Standard protocold codes or on to replace the Alternate set of protocol codes USER DOWNLOAD 1 Press the LINE key The printer is now waiting for the data WAITING to be sent 2 Transmit the download data command stream to the printer 3 After the data has been received the printer will beep and print a status label If it does not beep and print a status label the printer did not accept the data 4 If the printer did not beep and print a status label turn the printer off and check your data stream for errors and start the download process over 5 If the custom codes are correct press the FEED key to accept them and terminate the download process If they are incorrect turn the printer off without pressing the FEED key and begin the process again PN 9001074 Rev B SATO CL Series e Print
32. through the numbers corresponding to the month date by pressing the LINE key The date number will increase by one each time the LINE key is pressed until it reaches a value of 31 at which point it will wrap around to the 01 setting 4 Hour After you have set the correct date pressing the FEED key will advance the cursor to the two digit Hour position You can scroll through the numbers corresponding to the hour using a 24 hour clock by pressing the LINE key The hour number will increase by one each time the LINE key is pressed until it reaches a value of 24 at which point it will wrap around to the 01 setting 5 Minute After you have set the correct hour pressing the FEED key will advance the cursor to the two digit Minute position You can scroll through the numbers corresponding to the hour by pressing the LINE key The minute number will increase by one each time the line key is pressed until it reaches a value of 60 at which point it will wrap around to the 01 setting 6 After you have set the minutes pressing the FEED key will accept the setting and advance to the Ignore CR LF selection IGNORE CRI LF This selection tells the printer to strip out all carriage YES NO return line feed pairs CRLF from the data stream including graphics and 2D bar codes It is used primrily to maintain compatibility with earlier models of SATO printers 1 Use the LINE key to step the cusor to either
33. until a Buffer Available condition occurs This takes place when the receiving buffer has emptied so that only 1MB bytes of data are being held 2 0MB bytes from being full At this time DTR will go high or an X On is sent to tell the host that it can again receive data a SEtt DTR High or DTR Low x On or X Off Buffer Available All printer error conditions i e label out ribbon out will cause the printer to go busy DTR low or X Off until the problem is corrected and the printer is placed on line The printer will also be busy if taken off line from the front panel IEEE1284 PARALLEL INTERFACE The parallel interface for the CL Series e printers is a Plug In Interface Module that can be installed by the user It conforms to the IEEE1284 specification It will automatically detect the IEEE1284 signals and operate in the high speed mode If it does not detect the IEEE1284 signals it will operate in the standard Centronics mode which is significantly slower For this reason an interface cable and host interface conforming to the IEEE1284 specification must be present to fully utilize the speed capabilities This interface also operates bi directionally and can report the status of the printer back to the host ELECTRICAL SPECIFICATIONS Printer Connector AMP 57 40360 DDK or equivalent Cable Connector AMP 57 30360 DDK or equivalent SATO CL Series e Printers PN 9001074 Rev B Pa
34. 2 to 99 pt B Font CG Triumvirate 2 to 99 pt DOWNLOADABLE FONTS Bit Mapped TrueType Fonts with Utility Program CHARACTER CONTROL Expansion up to 12X in either the X or Y coordinates Character Pitch control Line Space control Journal Print facility 0 90 180 and 270 Rotation All specifications subject to change without notice Page 1 4 PN 9001074 Rev B SATO CL Series e Printers BAR CODES Section 1 Printer Overview SPECIFICATION CL408e CL608e CL412e CL612e SYMBOLOGIES Bookland UPC EAN Supplemental EAN 8 EAN 13 CODABAR Code 39 Code 93 Code 128 Interleaved 2 of 5 Industrial 2 of 5 Matrix 2 of 5 MSI POSTNET UCC EAN 128 UPC A and UPC E Data Matrix Maxicode PDF417 Micro PDF417 Truncated PDF417 QR Code Ratios 1 2 1 3 2 5 User definable bar widths Bar Height 4 to 600 dots User programmable Rotation 0 90 180 and 270 OTHER FEATURES Sequential Numbering Sequential numbering of both numerics and bar codes Custom Characters RAM storage for special characters Graphics Full dot addressable graphics SATO Hex Binary BMP or PCX formats Form Overlay Form overlay for high speed editing of complex formats All specifications subject to change without notice SATO CL Series e Printers PN 9001074 Rev B Page 1 5 Section 1 Printer Overview
35. 4 Rev B Page 3 11 Section 3 Configuration Page 3 12 CANCEL PRINT JOB If the printer has a print job s in memory selecting YES will YES NO cause the job s to be cleared The default selection is NO Be sure you want to cancel the print job s before selecting yes as the job s cannot be recovered and will have to be retransmitted tyo the printer 1 Use the LINE key to step the cursor to either the YES or NO selection 2 Once the correct setting is highlighted pressing the FEED key will accept the setting CANCEL PRINT JOB 3 After the print job s have been cleared from memory the COMPLETED printer will display a COMPLETED message for 3 seconds and then return to the initial ONLINE Normal Mode 4 If you wish to change any of the settings you must enter the User Settings mode again by taking the printer OFFLINE and pressing the LINE and FEED keys ADVANCED MODE An Advanced Mode is provided to make adjustments that require only occasional changes Since they affect the basic operation of the printer the procedure for entering this mode is designed to prevent someone from accidently changing the settings ADVANCED MODE The Advance Mode is entered by pressing the LINE key while simultaneously turning power on The printer will emit one long beep after which the LINE key is released Pressing the FEED key will step the display to the first selection ZERO SLASH This setting determines if a zero is printed with a slash or
36. 84 4 7 SECTION 5 PROGRAMMING For programming information see the e and PRO Printer Programming Reference PN 9001096 on the Printer Utilities CD ROM SECTION 6 INTERFACE SPECIFICATIONS Introducti s s a e samamanis bw BH KSA oe ES Sw SE 6 1 Interlace Types merice gon eo ee ew Re RE OA oe ee ee 6 1 The Receive Bullet sh aoe se aaa sposa e Orde bare 6 2 IEEE1284 Parallel Interface 2 2 2 46 we a 6 3 Electrical Specifications ooo a Oe RRR 6 3 Data Streams ene cos a be bo me Ole e a e h Behe aoa a a 6 4 Interface Pin Assignments 6 25 6a Saw ee ke Ss 6 4 RS232C Serial Irt tfa e s secos a ee oS eR ew ee oe a 6 5 General Specifications s soosoo a ae Oe eS 6 5 Electrical Specifications oa amp bie dea Mew A Ew A 6 5 PIN ASSIEAMENTS a ae yw ea ys a ala BR wa a Ge Be 6 5 Ready Busy Flow Control 200 6 6 X On X Off Flow Control aooaa 6 7 Universal Serial Bus USB Interface 0 6 7 Local Area Network LAN Interface 6 8 Page iv PN 9001074 Rev B SATO CL e Series Printers Preface Bi Directional Communications 24 44 e 64 e Hewes 6 8 ENO AGCK INAK SG a ca a dee Gee we eR we eS ew s 6 9 Status RESPONSE e a lt 4 4 2 o mS 6 Sw Kk be HS 6 12 Accessory EXT Connector lt 2 64 a4 22 5s 4G wR Hw SS 6 18 Pin ASSIEpmeniS sos sor e KS GOO AH ER eS Sw ow ae 6 18 Standard Operation 6 44 4 dck ee
37. CL Series e Printers 9001074 Rev B Section 4 Cleaning and Maintenance Print The fine adjustment for Print Darkness is the PRINT potentiometer on the operator panel It provides a continuous range of adjustment allowing you to make precise changes Use a small cross point screwdriver turning clockwise for darker print and counterclockwise for lighter print See Section 3 Configuration for instructions on performing potentiometer adjustments NOTE The PRINT potentiometer adjustment will affect the darkness in all of the command code speed ranges i e if the PRINT potentiometer is adjusted for lighter print the darkness will be lighter in all speed ranges selected by the command code Print Speed The other method of controlling print quality is by controlling the speed at which the label is printed This adjustment is made only on an individual label basis using either the Print Speed command code or the LCD display panel For more details on this command see Section 5 Programming Changing the print speed allows the user to control the amount of time allowed for print element cooling before the media is stepped to the next print position It is especially critical when printing ladder bar codes bar codes printed with the bars parallel to the print line When printing a ladder bar code it is important to allow the head to cool sufficiently before stepping to the next position If it does not have sufficient time to
38. CTIONS All switches are placed in the Off default position for shipping This will result in the following operating configuration Communications 8 data bits no parity 1 Stop bit 9600 Baud Protocol Ready Busy Sensor Gap Sensor Receive Buffer Multi Job Mode Batch continuous Label Sensor Sensor Used Backfeed Enabled External Signals Enabled 1 Only if RS232 I F Module is installed SOFTWARE DEFAULT SETTINGS The printer stores the software settings upon receipt and uses them until they are again changed by receipt of a command containing a new setting These settings are stored in non volatile memory and are not affected by powering the printer off The printer may be reset to use the default software settings by depressing the LINE and FEED keys simultaneously while powering the printer on You will be asked to confirm that you want the printer default settings by selecting either YES or NO by using the LINE key to step the cursor to the desired setting If you select YES and press the FEED key the following default configuration will be stored CL408e CL412e CL608e CL612e Print Darkness 3 2 Print Speed 4 in per sec 6 in per sec Print Reference Vertical 0000 Horizontal 0000 Zero Slash Auto On Line Enabled Once the default operation is completed a DEFAULT COMPLETED message will be displayed on the LCD panel or a single beep will be heard if the printer
39. Control Ready Busy Software Flow Control X On X Off Bi directional Status Universal Serial Bus USB Version 1 1 Ethernet 10 100BaseT Data Transmission ASCII Format PROCESSING CPU 32 Bit RISC Flash ROM 2 MB SDRAM 16 MB Receive Buffer 2 95 MB Optional Flash ROM 4 MB Optional PCMCIA Memory 16 MB Flash or 4 MB SRAM 1 Sin gle two color Red Green LED All specifications subject to change without notice SATO CL Series e Printers PN 9001074 Rev B Page 1 3 Section 1 Printer Overview CHARACTER FONTS SPECIFICATION CL408e CL608e CL412e CL612e MATRIX FONTS U Font 5 dots W x 9 dots H S Font 8 dots W x 15 dots H M Font 13 dots W x 20 dots H XU Font 5 dots W x 9 dots H Helvetica XS Font 17 dots Wx 17 dots H Univers Condensed Bold XM Font 24 dots W x 24 dots H Univers Condensed Bold OA Font 15 dots W x 22 dots H OCR A 22 dots W x 33 dots H OCRA OB Font 20 dots W x 24 dots H OCR B_ 30 dots W x 36 dots H OCR B AUTO SMOOTHING FONTS WB WB Font 18 dots W x 30 dots H WL WL Font 28 dot W x 52 dots H XB XB Font 48 dots W x 48 dots H Univers Condensed Bold XL XL Font 48 dot W x 48 dots H Sans Serif VECTOR FONT Proportional or Fixed Spacing Font Size 50 x 50 dots to 999 x 999 dots Helvetica 10 Font Variations AGFA RASTER FONTS A Font CG Times
40. E1284 specifications If it does not and you are connected to an IEEE1284 or ECP parallel port on the computer the printer may not be able to communicate correctly Is there more than one parallel interface port on your PC LPT1 LPT2 etc If so make sure you are sending data out the correct port Is the IEEE1284 Interface Module installed in the printer Older versions 6 9 of the Parallel Interface module will not work correctly in the e printers When you send the print job to the printer and it does not respond do you get an error message on your PC that says Device Fault or something similar SATO CL Series e Printers PN 9001074 Rev B Section 7 Troubleshooting This may mean that the computer doesn t know the printer is there Verify that a Both ends of the cable are securely inserted into their respective connectors b The printer is ONLINE c The cable is not defective There are other things that can cause this error message on your computer but at this stage a defective cable may be one of the reasons When you send the print job to the printer and it does not respond and there is no error message on the PC a Check your data stream for some of the basics Is your job framed as follows lt ESC gt A DATA lt ESC gt Z b Verify that you ve included all required parameters in the data stream c Verify the following e You have not typed a 0 zero for an O
41. ECTOR LABEL TAKEN SATO CL Series e Printers Section 2 Installation Two color Red Green LED that indicates the following status conditions Green Illuminated when printer is ready to receive data It is turned on and off by toggling the LINE key Red Illuminated when there is a system fault such as an open print head Momentary switch Pressing this key toggles the printer between the on line and off line mode When the printer is on line it is ready to receive data from the host This key acts as a pause during a print job by taking the printer off line It can also be used as a Pause function key to stop label during the printing process Momentary switch Pressing this key feeds one blank label through the printer when it is off line When the printer is on line another copy of the last label will be printed can be disabled via the LCD panel Located behind the Front Access Door DIP switch array to set operational parameters of the printer DSW1 is used to set the RS232 parameters and is located on the RS232 interface board 2 Line x 16 Character LCD display Used for setting operational parameters of the printer Located behind the Front Access Door This potentiometer is used to adjust the sensing level of the Label Taken Sensor Active only when the Label Dispense option is installed Located behind the Front Access Door This connector is used for the cutter and dispenser optional accessories
42. Error 3 Short Cutter Cycle Power On Off Error On Line Blinks PARITY ERROR 3 Short RS232 Parity Error Cycle power on off Error On Line Blinks Overrun Error 3 Short RS232 Overrun Error Cycle power on off Error On Line Blinks Framing Error 3 Short RS232 Framing Error Cycle power on off Error On Line Blinks Buffer Over 3 Short Buffer Overflow Cycle power on off Error Blinks Label On Paper End 3 Short Label End Open close Head Lever Open close Label Hold down Error Blinks Ribbon On Ribbon End Ribbon End Open close Head Lever Open close Label Hold down Error Blinks Label Blinks Media Error Media Error Open close Head Lever Ribbon Blinks Ribbon Near End Replace ribbon with full roll Line Blinks Buffer Near Full Slow down transmission rate PN 9001074 Rev B SATO CL Series e Printers INTRODUCTION APPENDIX A OPTIONAL ACCESSORIES This section contains instructions for using the following CL Series e optional features e e Label Rewinder Label Cutter Label Dispenser PCMCIA Memory Expansion Internal Flash ROM Memory Expansion Calendar Interface Cards LABEL REWINDER ALL MODELS The rewinder is an external unit that allows for labels and tags to be rewound in rolls up to 8 5 inches in diameter It derives its power directly from the prin
43. ILING PRINT JOB S 53 No Errors T 54 Ribbon Near End U 55 Buffer Near Full v 56 Ribbon Near End and Buffer Near Full w 56 Print Stop without error OFF LINE ERROR CONDITION b 62 Head Open C 63 Paper End d 64 Ribbon End e 65 Media Error f 66 Sensor Error g 67 Head Error j 6A Cutter Error k 6B Other Error Condition 1 Not supported by legacy Bi Com protocols Page 6 10 PN 9001074 Rev B SATO CL Series e Printers Section 6 Interface Specifications STATUS RESPONSE The second method of determining printer status is to interrograte the printer with specific commands The response from these commands will provide specific information about the printer status depending upon the command This allows the controlling application to determine the status of a printer when it is located in a remote location Details on the Status Response mode are found in the e and PRO Printer Programming Reference PN 9001096 found on the Printer Utilities CD ROM SATO CL Series e Printers PN 9001074 Rev B Page 6 11 Section 6 Interface Specifications EXT CONNECTOR The EXT connector on the rear panel of the CL Series e printers is intended for use with the external printer accessories such as label rewinders or applicators The 14 pin Centronics type connector provides a choice of four different output signals along with various error conditions Pin Assignments
44. INE and FEED keys while simultaneously powering the printer on The printer will emit one long beep after which the FEED and LINE keys should be released 1 Use LINE key to select either the YES or NO 2 Once the desired setting is selected pressing the FEED key will accept the selection and the printer will reset to the original default conditions 3 When the printer has completed the reset process the Default Setting Completed display will appear At this time the printer is in the default configuration 4 To exit the Default Setting Mode power the printer off and then back on PN 9001074 Rev B Page 3 23 Section 3 Configuration Page 3 24 CLEAR NON STANDARD PROTOCOL The standard protocol codes used by the printer can be modified to accomodate the requirements of different host systems However if the printer is to be used with a system that does not use the custom protocol codes they can be cleared and the default protocol codes reactivated The default values are STX 7By ETX 7Dy ESC 5E ENQ 40 NULL 7E CAN 21 and OFFLINE 5D ALT PROTOCOL To Clear Non Standard protocol codes DSW2 7 is placed in DEFAULT COMPLETE the on position and the printer powered on while simultaneously pressing the LINE and FEED keys 1 The printer will emit one long beep at which time the LINE and FEED keys should be released 2 When the keys are released the printer will replace the Alternate protocol codes with
45. PRINTER OVERVIEW PU MOCMACIIOG s sor cit ne ds Fes AR Oe a E a o 1 1 General Printer Specifications xn Bie wb ow eR eR H 1 2 Character FONTS sa sses amp 6 4 6 oe Cook amp ee ow eee eS 1 4 Bat Codes 4 ands eee ee 41h P amp H OOS a ele de bod 1 5 Physical ge ao 4 oe a wie ee S amp ESSER a ee 1 6 Optional Accessories Gdce eo ke w OS Boe Boe Be Sd S 1 7 SECTION 2 INSTALLATION AND CONFIGURATION Introduction gt ak eee Rare ee RSS See ee eR SRS GE 2 1 Unpacking and Parts Identification 2 2 Setting Up the Printer s s s oA es ema a ob ee ee Aw we eS 2 3 Loading Labels Tags and Ribbon in the CL608 and CL612e 2 4 Loading Labels Tags and Ribbon in the CL408 and CL412e 2 8 Label Sensor Adjustments CL608e and CL612e 2 11 Label Sensor Adjustments CL408e and CL412e 2 11 Operator Panel CL608e and CL612e 2 12 Operator Panel CL408e and CL412e 2 14 Rear Panel CL608e and CL612e 08 2 16 Rear Panel CL408e and CL412e 006 2 17 Switches and Sensors CL608e and CL612e 2 18 Switches and Sensors CL408e and CL412e 2 19 SECTION 3 CONFIGURATION Printer DIP Switch Configuration 2 08 3 1 Default Settings s a sss RS eR SOK aS Re OWES RG BLE wR E 3 6 Potentiometer Adjustments ee ge a See we ER Se RR 3 7 LCD Panel Printer Configuration 2 4m 4 eh ee Gee Hae 3 9 Norm
46. Rev B SATO CL Series e Printers SECTION 3 CONFIGURATION PRINTER DIP SWITCH CONFIGURATION DIP Switch Panels There are two DIP switches DSW2 and DSW3 located inside the cover These switches can be used to set e Thermal transfer or direct thermal mode e Label sensor enable disable e Head check mode e Hex dump mode e Single Job or Multi Job Receive buffer e Operation mode In addition a third DIP switch is located on the RS232 Serial Adapter module and is used to set the RS232C transmit receive parameters Each switch is an eight section toggle switch The ON position is always to the top To set the switches first power the unit Off then position the DIP switches Finally after placing the switches in the desired positions power the printer back on The switch settings are read by the printer electronics during the power up sequence They will not become effective until the power is cycled RS232 Transmit Receive Setting located on RS232 I F Module Data Bit Selection DSW1 1 This switch sets the printer to receive either 7 or 8 bit data bits for each byte transmitted DSW1 DSW1 1 SETTING ON Off 8 data bits On 7 data bits 1 2 3 4 5 6 7 8 Parity Selection DSW1 2 DSW1 3 These switches select the type of parity used for error detection DSW1 2 DSW1 3 SETTING DSW1 Off Off No Parity ON Off On Even On Off Odd 1 On On Not Used
47. acking paper to provide 24 to 30 inches of backing free from labels 5 Open the Print Head assembly and feed the backing paper through the print area in the normal manner 6 At the label exit area feed the backing paper down and behind the Knurled Roller then back down and around the Backing Roller 7 Feed the backing paper out the slot in the bottom rear of the printer and attach to the Backing Rewind Spindle Backing Rewind Spindle Roller Label Dispenser Routing CL608e CL612e SATO CL Series e Printers PN 9001074 Rev B Page A 3 Appendix A Optional Features 8 Close the Print Head and place the printer on line 9 The Label Dispense Option is ready for use LABEL DISPENSE OPTION CL408e and CL412e The CL408e and CL412e have an internally mounted Label Dispense Option which rewinds the label backing as the labels are stripped When the Label Dispense Option is installed and configured for operation the printer dispenses one label at a time peeling the backing from the label which allows for immediate application to the product by the operator Operator Setup The following steps should be taken to set up the Label Dispense Option 1 Install the Label Dispense Option using the instructions provided with the unit The installation time is approximately 30 minutes 2 Power the printer OFF 3 The printer must be configured to used the Label Dispense Option Switches DSW3 1 and DSW3 2 on the front pan
48. al Modesa s amp amp ae e add wo dase oe ew ES Oe Ee 3 10 Advanced Mod oats e oa ace 8 ack eh ee ee ee 3 12 Card Mode i Save Gee are oe GB ee A ee 3 15 Service Mode i s ssa BAS RE RSRCSR ES SERS SHES 3 18 Counter Modes soere ee e Boe eee Cee oe Se eS 3 22 Test Print Mod s sise ie Sie eb ek BS ae SEE S 3 22 Default Setti e mode s sss 24k ew ARES SE RRS HSS 3 23 Clear Non Standard Protocol Codes 3 24 SATO CL e Series Printers PN 9001074 Rev B Page iii Preface Download User Defined Protocol Codes 2 3 24 Hex Dump Mod gg sw tar Ww ba EO Oe oe a TG 3 25 SECTION 4 CLEANING AND MAINTENANCE PACHOM Gs e a hese ese es gt Boe oe eR es ewe oe a 4 1 PROCEUULES n ob SSS ESHER RE ERE SOE Oe ewes 4 1 Adjusting the Print Quality 2 lt 46 o0 8 HS eG ew B5 4 1 Darkn ss oos aoe salema u HEHE eR Rae RS om SZ 4 1 Print Speedi as son t a axl k Be So eS a ee 4 2 Cleaning the Print Head Platen and Rollers CL608e and CL612e 4 2 Replacing the Print Head CL608e and CL612e 4 4 Cleaning the Sensors CL608e and CL612e 4 5 Replacing the Fuse CL608e and CL612e 4 6 Cleaning the Print Head and Platen CL408e and CL412e 4 7 Replacing the Print Head CL408e and CL412e 4 8 Cleaning the Sensors CL408e and CL412e 4 9 Replacing the Fuse CL408e and CL412e 4 9 Procedures CL408e and CL412e 0 000
49. an the full width of the print head the outside edge will eventually wear out a small portion of the print head resulting in an area that will not print Special care must be taken if you plan to use multiple widths of labels since the damaged portion of the print head caused from edge wear on a more narrow label may affect the printing on a wider label We suggest you plan your print formats carefully to avoid using the area of possible damage on the print head when using a wider label The small area of damage will have no effect on printing with the undamaged part of the print head Damage from a label edge is physical damage and is unavoidable It is not covered by warranty It is possible to delay such damage by always ensuring that the ribbon used is wider than the label stock This will help to protect the print head from label edge damage LABEL SENSOR ADJUSTMENTS CL608e and CL612e The Gap transmissive sensor on the CL608e and CL612e can be adjusted over a limited range It is located in the Label Hold Down Assembly and can be adjusted by loosening the Sensor Adjust Cap Screw on the front of the Label Hold Down and sliding the Sensor Adjust Tab to the desired position The Gap sensor can be adjusted from a minimum of 1 0 in 25mm to a maximum of 3 5 in 90mm The Eye Mark sensor is fixed at 0 33 in 9mm LABEL SENSOR ADJUSTMENTS CL408e and CL412e Both the Eye Mark refelective and Gap transmissive sensors on the CL408e an
50. ap directly above the AC connector 3 Unscrew the cap and remove the defective fuse 4 Replace with a new 250V 3A fuse Screw the cap back onto the printer and replace the power cord 9001074 Rev B SATO CL Series e Printers Section 3 Cleaning and Maintenance CLEANING THE PRINT HEAD AND PLATEN CL408e and CL412e Supplies needed SATO SA070 Cleaning Kit Cleaning the Print Head 1 Turn the printer off and remove the power cable and open the Top Access Door Open the Print Head Print Head Assembly by rotating the green Head Latch counter clockwise The Print Head Assembly is spring loaded and will automatically open as soon as the Head Latch Platen is disengaged Remove the ribbon Apply SATO Thermal Print Head Cleaner to a cotton swab The Print Head faces downward along the front edge of the assembly Pass the end of the dampened swab along the entire width of the Print Head you may need to move the ribbon out of the way to do this Check for any black coloring or adhesive on the swab after cleaning Repeat if necessary until the swab is clean after it is passed over the head The head should be cleaned at least every time the ribbon is changed and more often in harsh environments Cleaning the Platen 1 Turn the printer off and remove the power cord 2 Open the Print Head Assembly by rotating the green Head Latch counter clockwise The Print Head Assembly is spring loaded and will automatically open
51. b to the correct position After it is correctly positioned retighten the Sensor Adjust Cap Screw 11 If the ribbon is already loaded close the Print Head Assembly by pushing downward on the green tab until it latches closed 12 If the ribbon is not loaded see the following description for loading instructions Media Knob Label Supply S f Guide Label Roll Support Label Roll Label Guide Label Backing SATO CL Series e Printers PN 9001074 Rev By Section 2 Installation 12 Adjust the Media Knob based on the media you have loaded For media up to 2 3 inches wide use the 1 position for media between 2 3 and 4 6 inches wide use the 2 position For media wider than 4 6 inches use the 3 position If you use media narrower than 7 inches using the wrong setting can void the print head warranty due to the excessive pressure Caution Using media narrower than the maximum print width may cause excess head wear due to the label edge LOADING THE RIBBON 1 Open the Side Access Door by swinging it up and to the left The hinge system automatically dampens the movement to prevent the door from inadvertently falling and possibly causing injury to the operator Open the Print Head Assembly by pushing the Head Latch toward the rear of the printer The Print Head Assembly is spring loaded and will automatically open as soon as the Head Latch is disengaged Locate the Extra Rib
52. bels in the print job that remains to be printed OFFLINE Press the LINE key once When the display changes to 000000 OFFLINE press the FEED and LINE keys simultaneously for more than one second PRINT DARKNESS The LCD now displays the Print Darkness selections The 123 4 5 current setting is indicated by a cursor over one of the range settings 1 Press the LINE key to step the cursor to the desired setting 2 Once the correct setting is highlighted press the FEED key to accept the selection and step the display to the next adjustment PRINT SPEED The print speed selections are dependent upon the printer 4 6 8 model The current setting is indicated by the underline cursor 1 Use the LINE key to step the cursor to the desired setting 2 Once the correct setting is highlighted press the FEED key to accept the selection and step the display to the next adjustment CL408e CL412e CL608e CL612e 2 ips 4 ips 3 ips 6 ips 4 ips 8 ips 5 ips 6 ips Page 3 10 PN 9001074 Rev B SATO CL Series e Printers Section 3 Configuration PITCH OFFSET The label Pitch is the distance from the leading edge the 00mm edge that comes out of the printer first of a label and the leading edge of the next label The leading edge position of the label can be adjusted relative to the print head 49mm in increments of 1mm Once the position is set it can be fine adjusted
53. bon Core supplied with the printer Place the core on the Ribbon Rewind Spindle pushing it all the way to the inside of the spindle Note that the new empty core of each subsequent roll becomes the next rewind core Load the ribbon onto the Ribbon Supply Spindle also pushing it all the way to the inside of the spindle The dull side of the ribbon should be facing down as it travels through the Print Head Assembly Feed the leader portion of the ribbon through the Print Head Assembly and up to the Ribbon Rewind Spindle following the routing shown in the diagram Load the ribbon behind and over the top of the Ribbon Rewind Spindle and tape it to the Extra Ribbon Core Make sure it matches the ribbon path shown in the diagram Manually turn the Rewind Spindle to wrap the ribbon onto the core one to two turns to secure it If the labels or tags are already loaded close the Print Head Assembly by pushing downward on the green tab until it latches closed NOTE Run a test print to ensure that the labels and ribbons were loaded correctly See the Test Print section on page 3 22 for instructions on how to run test prints PN 9001074 Rev B SATO CL Series e Printers Section 2 Installation Ribbon Roll Ribbon Supply Spindle Ribbon Rewind Spindle Print Head Assembly Ribbon Path Head Latch CAUTION If your labels are less than the full width of the print head the outside edge will eventually wear out
54. card 1 Use the LINE key to step the cursor to desired setting If Yes is selected the printer will enter the Card Format mode If No is selected the display will advance to the mode display Before the internal Expanded Memory can be used it must be formatted Note Formatting the Memory will destroy any stored data 1 Use the LINE key to step the cursor to desired setting If Yes is selected the printer will enter the Memory Format mode If No is selected the display will advance to the mode display To exit the Card Mode power the printer off and then back on The Service Mode allows the operator to set up the basic operation parameters of the printer ADVANCED MODE SERVICE MODE The Service Mode is entered from the Advanced Mode display by pressing the LINE key twice The Service Mode display indicates that the printer is in the Service Mode To advance to the first selection press the FEED key PN 9001074 Rev B SATO CL Series e Printers Section 3 Configuration GAP X XV The e Series printers determine the location of the leading INPUT X XV edge of the label by measuring the difference between light levels when it sees either a label edge or a black EYE mark This adjustment allows you to manually set the threshold voltage level between the maximum and minimum light levels DIP switch DSW2 2 selects the sensor type If DSW2 2 is in the OFF position the setting will be for a See Thr
55. ch printer with a USB Optional interface installed Up to 127 devices may be connected to a USB port SATO CL Series e Printers PN 9001074 Rev B Page 6 7 Section 6 Interface Specifications LOCAL AREA NETWORK LAN OPTIONAL INTERFACE A Local Area Network LAN interface is a Plug In Interface Module that can be installed by the user It requires a driver shipped with each printer that has the interface installed The driver that must be loaded on your PC and the PC must be configured to support the TCP IP network protocol using a 10 100BaseT LAN connection Details for loading the LAN driver are contained in the LAN Interface Manual that is shipped with each printer with a LAN Optional interface installed BI DIRECTIONAL COMMUNICATIONS This is a two way communications protocol between the host computer and the printer thus enabling the host to check printer status When Bi Com 4 communications is selected there is no busy signal from the printer The host must request the complete status from the printer including ready busy The host may request status in two different ways ENQUIRE ACK NAK In the Bi Com 4 mode the host transmits an ENQ 05 hexadecimal to the printer and the printer will respond with its status within five milliseconds If printing it will respond upon finishing the current label then resume printing In order for this protocol to work properly with an RS232 Optional Interface pin 6 DTR and pin 5 CTS m
56. cool the bar will be smeared on the trailing edge The Print Speed can be set using the LCD panel or with the Print Speed command code The software command will override the any setting entered using the LCD panel CLEANING THE PRINT HEAD PLATEN AND ROLLERS CL608e and CL612e Supplies needed SATO SA070 Cleaning Kit Cleaning the Print Head 1 Turn the printer off and remove the power cable 2 Open the Label Access door Open the Print Head Assembly by pushing the Head Latch toward the rear of the printer The Print Head Assembly is spring loaded and will automatically open as soon as the Head Latch is disengaged Remove the ribbon Apply SATO Thermal Print Head Cleaner to a cotton swab The Print Head faces downward along the front edge of the assembly Pass the end of the dampened swab along the entire width of the Print Head you may need to move the ribbon out of the way to do this Check for any black coloring or adhesive on the swab after cleaning Repeat if necessary until the swab is clean after it is passed over the head 9001074 Rev B SATO CL Series e Printers Section 3 Cleaning and Maintenance Print Head Metal Platen Roller 7 The head should be cleaned at least every time the ribbon is changed and more often in harsh environments Cleaning the Platen and Rollers 1 Turn the printer off and remove the power cord 2 Open the Label Access Door 3 Open the Print Head Assembly by pus
57. ct the WIND option on the rewinder and when ready to begin set the power switch to ON LABEL CUTTER ALL MODELS Page A 2 The label cutter consists of an internal mechanism that will cut labels or tags as they exit from the printer The cutter can be used to print labels of various lengths using continuous form label tag stock or to easily separate labels when there is no perforation at the label gap Operator Setup The following steps should be taken to set up the label cutter 1 Install the label cutter following the instructions provided with the unit The installation time is approximately 20 minutes 2 Power the printer ON 3 The printer must be configured to use the Label Cutter option Switches DSW3 1 and DSW3 2 on the front panel are used to configure the printer To enable the cutter DSW3 1 should be in the ON position and DSW3 2 should be in the OFF position 4 Open the Print Head Assembly and feed the edge of the labels tags into the cutter assembly and out between the label cutters NOTE Although the cutting blade is fairly well protected be careful as you feed labels into the cutter area You may want to have the printer powered OFF at this point 5 Close the Print Head Assembly and place the printer on line 6 The Label Cutter is ready for use 7 Adjust the cut position using the backfeed adjustment procedures outlined in Section 3 Configuration General Operation The data stream to be sent to th
58. d DSP Dispense Counter CUT Cutter Counter LIFE Life Counter cannot be reset Use the LINE key to step the cursor to the desired counter the Head HD counter or the LIFE counter The default position is the Head Counter Use the LINE key to advance the cursor to the desired selection Pressing the FEED key again will advance the counter to the Clear mode All counters with the exception of the LIFE counter may be cleared Once the correct setting is highlighted pressing the FEED key will display the current value in meters stored in the counter Use the LINE key to select the desired setting If you only wanted to read the counter value select NO If you want to read the counter and reset it to 0 0 place the cursor over the YES Once the desired setting is selected pressing the FEED key will advance the return you to the Counters Mode display 5 To exit the Counters Mode turn power to the printer off and then back on The Test Print Mode offers four different printer status labels for troubleshooting If DSW3 5 is OFF the Test Print cycle must be initiated with a Print Start command PN 9001074 Rev B SATO CL Series e Printers TEST PRINT MODE CONFIGURATION TEST PRINT SIZE 10 CM PRESS FEED KEY TO STOP PRINTING Section 3 Configuration This option allows you to print a test label It is recommended that you print a test label after you have changed any of the settings in the Advanced Mode The te
59. d CL412e can be adjusted over a limited range They are both located in the Label Sensor Unit The assembly can be adjusted by loosening the green Sensor Adjust knob located underneath the Label Transport Assembly and sliding the Label Sensor Unit to the desired position The Gap sensor can be adjusted from a SATO CL Series e Printers PN 9001074 Rev B Page 2 11 Section 2 Installation minimum of 0 67 in 17mm to a maximum of 2 5 in 64 mm and the Eye Mark from a minimum of 0 25 in 6mm to a maximum of 2 1 in 53mm OPERATOR PANEL CL608e and CL612e Ss POWER LINE LABEL RIBBON ERROR LINE The CL608e CL612e Operator Panel consists of five LED indicators two momentary contact switches three DIP switches four adjustment potentiometers and one LCD Display All of these are accessible from the front of the printer They are used to set the printer operating parameters and to indicate the status of the printer to the operator After you power on the printer familiarize yourself with the keys and indicators as it will help you understand the configuration process PRINT Potentiometer to adjust print darkness fine tuning OFFSET Potentiometer to adjust amount of back forward feed for dispenser cutter tear off bar position 3 75 mm PITCH Potentiometer to adjust home position of the label 3 75 mm Affects stop position of label feed print position and dispense position DISPLAY Potentiometer to adjust th
60. e Card Copy mode If No is selected the display will advance to the Card to Memory Copy All mode COPY START 2 Confirm your selection by stepping the cursor to the Yes YES NO selection If you select No the display will return to the previous selection CARD gt MEMORY 3 Press the FEED key to accept the selection If Yes was COPYING selected the copy process will start CARD MEMORY 4 Once the copy process is completed press the FEED key COMPLETED to step the display CARD COPY FORMAT 5 Ifan error is encountered in the copy process one of the XXXXXXX ERROR following messages will be displayed on the second line R W Error Indicates a Read Write error occured No Card Error Indicates no card was regognized Mem Full Error Indicates that there is insufficient memory available Page 3 16 PN 9001074 Rev B SATO CL Series e Printers MEMORY gt CARDCOPY ALL lt XMB gt Y N COPY START YES NO MEMORY gt CARD COPY COPYING MEMORY gt CARD COPY COMPLETED CARD COPY FORMAT XXXXXXX ERROR CARD gt MEMORYCOPY PROGRAM COPY START YES NO Y N CARD gt MEMORY COPY COPYING CARD gt MEMORYCOPY COMPLETED CARD COPY FORMAT XXXXXXX ERROR MEMORY gt CARDCOPY PROGRAM SATO CL Series e Printers Y N Section 3 Configuration This selection allows you to copy the entire contents of the optional Expanded Memory to the PCMCIA Memory card installed in the Memory Card slot on the rear of the
61. e and carefully pulling it forward Disconnect the signal and power cables from the print head connectors and set the Print Head aside Carefully attach the new print head to the connectors using caution to make sure the connector keys are correctly positioned NOTE Be careful not to scratch the printing surface of the print head while installing it Scratching the surface will cause permanent and irreparable damage and is not covered by the warranty Locate the mounting screw in the top plate assembly and align it with the tapped hole in the new print head 10 Re secure the print head by tightening the screw 9001074 Rev B SATO CL Series e Printers Section 3 Cleaning and Maintenance CLEANING THE SENSORS CL408e and CL412e There are two sensors that are used to control the positioning of the label One is a transmissive see thru sensor that detects the edge of the label by looking through the backing paper which is translucent and detecting the presence of the opaque label The other is a reflective sensor that detects the light reflected from the bottom of the label liner When a printed black Eye Mark passes through the beam the light is no longer reflected back to the sensor detector indicating to the printer that it should use this position as the start of a new label When dust dirt or other foreign matter interferes with the light path of either of these sensors the results is erratic label positioning These se
62. e contrast of the LCD POWER LED illuminated when the power is on Page 2 12 PN 9001074 Rev B SATO CL Series e Printers LABEL RIBBON ERROR ONLINE SATO CL Series e Printers Section 2 Installation LED illuminated when label supply is out LED illuminated when ribbon motion sensor does not detect any ribbon motion LED illuminated when there is a system fault such as an open print head LED illuminated when printer is ready to receive data It is turned on and off by toggling the LINE key This indicator will blink while the printer is receiving data Momentary switch Pressing this key toggles the printer between the on line and off line mode When the printer is on line it is ready to receive data from the host This key acts as a pause during a print job by taking the printer off line It can also be used as a Pause function key to stop label during the printing process Momentary switch Pressing this key feeds one blank label through the printer when it is off line When the printer is on line another copy of the last label will be printed can be disabled via the LCD panel Located behind the Front Access Door DIP switch array to set operational parameters of the printer DSW1 is used to set the RS232 parameters and is located on the RS232 interface board 2 Line x 16 Character LCD display Used for setting operational parameters of the printer PN 9001074 Rev B Page 2 13
63. e printer by the user GENERAL SPECIFICATIONS Asynchronous ASCII Data Transmission Rate Character Format Half duplex communication Ready Busy Hardware Flow Control Pin 20 DTR Control Pin 4 RTS Error Condition X On X Off Software Flow Control Bi Directional Communication 9600 19200 38400 57600 bps 1 Start Bit fixed 7 or 8 data bits selectable Odd Even or No Parity selectable 1 or 2 Stop bits selectable ELECTRICAL SPECIFICATIONS Connector Cable Signal Levels PIN ASSIGNMENTS DB 25S Female DB 25P Male 50 ft maximum length For cable configuration refer to Cable Requirements appropriate to the RS232C protocol chosen High 5V to 12V Low 5V to 12V SATO CL Series e Printers PN 9001074 Rev B Page 6 5 Section 6 Interface Specifications RS232C Interface Signals PIN DIRECTION SIGNAL DEFINITION Reference FG Frame Ground To Host TD Transmit Data Data from the printer to the host computer Sends X On X Off characters or status data Bi Directional protocols To Printer RD Receive Data Data to the printer from the host computer To Host RTS Request to Send Used with Ready Busy flow control to indicate an error condition RTS is high and remains high unless the print head is open in this case RTS would return to the high state after the print head is closed and the printer is placed back on line or an
64. e printer may need to be altered to add the Cutter Command If this command is not used the cutter will default to cut after every label assuming it has been enabled in the printer configuration For more details see the e and PRO Printer Programming Reference As the labels are printed they will be cut based on the the data supplied using the cutter command PN 9001074 Rev B SATO CL Series e Printers Appendix A Optional Features LABEL DISPENSE OPTION CL608e and CL612e The CL608e and CL612e Label Dispense Option is an external mechanism that provides the ability to print labels in the demand mode It is attached to rear of the printer with two screws and is connected to the internal drive mechanism of the printer When the label dispenser is installed and configured for operation the printer dispenses one label at a time peeling the backing from the label which allows for immediate application to the product by the operator Operator Setup The following steps should be taken to set up the Label Dispense Option 1 Install the option using the instructions provided with the unit The installation time is approximately 30 minutes 2 Power the printer ON 3 The printer must be configured to used the label dispenser option Switches DSW3 1 and DSW3 2 on the front panel are used to configure the printer To enable the dispenser both DSW3 1 and DSW3 2 should be in the ON position 4 Remove enough labels from the b
65. e you re using to suppress extra PN 9001074 Rev B SATO CL Series e Printers Section 7 Troubleshooting carriage returns and line feeds from your data being sent out to the printer We want the data stream to be one complete line going to the printer USING THE RS232C SERIAL INTERFACE Is the RS232C Serial cable connected securely to your serial port on the PC DB 25S or DB 9S Male and to the RS232C connector on the printer WARNING Never connect or disconnect interface cables or use a switch box with power applied to either the printer or the host This may cause damage to the interface circuitry and is not covered by warranty Is the cable defective At the very least you should be using a Null Modem Cable which crosses pins in a specific manner This should enable your printer to print But we recommend that you eventually use a cable built to specifications as described in Section 6 Interface Specifications Is the RS232 Interface Module installed in the printer Check for obvious errors in the data stream Is the data properly framed with the lt ESC gt A and lt ESC gt Z commands See Section 5 if necessary If after sending your job to the printer it only beeps and displays an error message on the LCD display you may have a configuration problem There may be some inconsistencies with the Baud Rate Parity Data Bits or Stop Bits in relation to your host computer If you are confused as to wha
66. each of the models are used for clarity The following information is provided in this section e Unpacking and Parts Identification e Setting Up the Printer e Loading Labels or Tags e Loading the Ribbon Operator Panel SATO CL Series e Printers PN 9001074 Rev B Section 2 Installation UNPACKING AND PARTS IDENTIFICATION Consider the following when unpacking the printer e The box should stay right side up e Lift the printer out of the box carefully e Remove the plastic covering from the printer For the CL4XX printers remove the Front Access Door from its protective bag and attach it to the printer Remove the accessory items from their protective containers If the printer has been stored in a cold environment allow it to reach room temperature before powering it on Set the printer on a solid flat surface Inspect the shipping container and printer for any signs of damage that may have occurred during shipping NOTE The following illustrations are representative only Your printer may not be packed exactly as shown here but the unpacking steps are similar CL4XX Packaging CL6XX Packaging PN 9001074 Rev B SATO CL Series e Printers Section 2 Installation Verify that you have the following materials when unpacking e Printer e Power Cord e Extra Ribbon Core Power Cable CL Printer gq Operator Manual Extra Ribbon Core SETTING UP THE PRINTER Consider the following when
67. el are used to configure the printer To enable the dispenser both DSW3 1 and DSW3 2 should be in the ON position 4 Remove enough labels from the backing paper to provide 24 to 30 inches of backing free of labels 5 Open the Top Access Door and the Front Access Door 6 The Backing Idle Roller is held closed by the green Front Access Door Latch the Front Access Door is held in the closed position by a magnetic latch when the Label Dispense Option is installed Push down on the rear of the Backing Retainer Prong Backing Take Up Spindle Spindle Handle Backing Idle Roller Backing Drive Roller Label Backing Path CL408e CL412e Page A 4 PN 9001074 Rev B SATO CL Series e Printers Appendix A Optional Features Front Access Door latch until it releases and swing the Backing Idle Roller out of the way 7 Open the Print Head and feed the backing paper through the print area in the normal manner 8 Route the label backing down the front of the print mechanism and around the Backing Drive Roller 9 Wrap the backing under and around the Backing Take Up Spindle routing it under the two retainer prongs 10 Manually turn the Backing Take Up Spindle counter clockwise to take up all the slack in the backing 11 Swing the Backing Idle Roller back into position until the Front Access Door Latch engages 12 Close the Front Access Door until the magnetic latch engages 13 Close the Print Head 14 Close
68. er If you set the values manually and then download a job with software settings the software settings will be used There are nine modes of operation To enter the desired mode the KEY SEQUENCE combination listed in the table below must be performed The initial LCD display message is shown for each mode MODE KEY SEQUENCE INITIAL DISPLAY PAGE Normal POWER ONLINE 3 10 QTY 000000 Advanced LINE POWER ADVANCED MODE 3 12 Test Print FEED POWER TEST PRINT MODE 3 22 CONFIGURATION Default Setting LINE FEED POWER DEFAULT SETTING 3 23 YES NO Clear Non Standard Protocol DSW2 7 ON LINE FEED ALT PROTOCOL 3 24 POWER Protocol Code Download DSW2 7 ON POWER USER DOWNLOAD 3 24 Hex Dump DSW2 4 ON POWER ONLINE 3 25 QTY 000000 SATO CL Series e Printers PN 9001074 Rev B Page 3 9 Section 3 Configuration NORMAL MODE The printer initially powers on in the ONLINE mode The user can access the User Settings using the following procedures ONLINE The LCD will display the ONLINE status on the top line and QTY 000000 the bottom line will contain the label quantity QTY status The messsge will be changed to OFFLINE whenever the printer is switched offline by pressing the LINE key As soon a print job is received the quantily line will indicate the number of labels to be printed As soon as the label job begins to print the display will indicate the number of la
69. error condition occurs during printing e g ribbon out label out To Printer CTS Clear to Send When this line is high the printer assumes that data is ready to be transmitted The printer will not receive data when this line is low If this line is not being used it should be tied high to pin 4 To Printer DSR Data Set Ready When this line is high the printer will be ready to receive data This line must be high before data is transmitted If this line is not being used it should be tied high to pin 20 Reference SG Signal Ground 20 To Host DTR Data Terminal Ready This signal applies to Ready Busy flow control The printer is ready to receive data when this pin is high It goes low when the printer is off line either manually or due to an error condition and while printing in the Single Job Buffer mode It will also go low when the data in the buffer reaches the Buffer Near Full level Cable Requirements DB9 DB25 HOST INTERCONNECTION PRINTER 1 1 FG e gt 1 FG Frame Ground 2 3 RD 2 TD Transmit Data 3 2 TD s 3 RD Receive Data 8 5 CTS e 4 _ RTS Request to Send 7 4 RTS gt 5 CTS Clear to Send 4 20 DTR ____________ gt 6 DSR Data Set Ready 6 6 DSR oo 20 DTR Data Terminal Ready 5 7 SG gt 7 SG Signal Ground This connection at the h
70. ers Section 3 Configuration HEX DUMP MODE In addition to the Test Print Labels the printer can print the contents of the receive buffer in a hexadecimal format to allow the data stream to be examined for errors and troubleshooting ONLINE The Hex Dump Mode is entered by placing DSW2 4 in the on QTY 000000 position and powering the printer on 1 The printer is now ready to receive data Send the data stream to the printer 2 3 The received data will be printed in a hexadecimal format 4 Toreturn the printer to normal operation place DSW2 4 in the off position and power the printer off and then back on 00000000 18411B4830303530 1B56303230301B42 A H0050 V02005 B 00000010 4431303431 30302A 43403430382A1B48 D104 100KCL 408 H 90000020 303035301B563030 35301B4254303031 0050 V0050 8T001 00000030 3033303130331B42 5730333130303132 030103 BWO310012 00000040 333435360D0A1B51 31 1B5AQD0A AE HOTEL ee SATO CL Series e Printers PN 9001074 Rev B Page 3 25 Section 3 Configuration This page left intentionally blank Page 3 26 PN 9001074 Rev B SATO CL Series e Printers SECTION 4 CLEANING AND MAINTENANCE INTRODUCTION 6647 This section provides information on user maintenance for the CL Series e printers Because they come in two versions that differ mechanically it is divided into two basic sections one covering the procedures for the CL6XXe and the other the procedures for the CL4XXe Each sec
71. esolutions are best illustrated by taking a label designed for a 203 dpi printer and sending the command stream to the its 305 dpi counterpart The label printed will be an exact two thirds scale including the fonts bar code dimensions and line lengths widths The only exception is the PostNet bar code which has only one legal size and the printer resolution is automatically compensated for by the printer Conversely a label designed for a 305 dpi printer and sent to its 203 dpi cousin will be one third larger It probably will be truncated if the label size is larger than the maximum allowable for the printer The following general information is presented in this section e General Printer Specifications e Optional Accessories SATO CL Series e Printers PN 9001074 Rev B Page 1 1 Section 1 Printer Overview GENERAL PRINTER SPECIFICATIONS SPECIFICATION CL408e CL412e CL608e CL612e PRINT Method Direct or Thermal Transfer Speed User Selectable 2 to 6 ips 4 to 8 ips 50 to 150 mm s 100 to 200 mm s Print Module Dot Size 0049 in 0033 in 0049 in 0033 in 125 mm 083 mm 125 mm 083 mm Resolution 203 dpi 305 dpi 203 dpi 305 dpi 8 domm 12 dpmm 8 dpmm 12 dpmm Maximum Print Width 4 1 in 6 0 in 6 5 in 104 mm 152 mm 164mm Maximum Print Length 49 2 in 32 8 in 49 2 in 32 8 in 1249 mm 833 mm 1249 mm 833 mm MEDIA Minimum Width 87 in 22 mm 1 96 in 50 mm Min
72. evel of the buffer drops below the Buffer Available mark When the printer is taken off line manually it transmits an X Off indicating it cannot accept data When it is placed back on line manually it sends an X On indicating it is again available for receipt of data If an error occurs during printing paper out ribbon out the printer sends an X Off as soon as an error condition is detected When the error is cleared and the printer is placed back on line it transmits an X On indicating it is again ready to accept data Upon power up if no error conditions are present the printer will continually send X On characters at five millisecond intervals until it receives a transmission from the host Data Streams The data streams for X On X Off and Ready Busy flow control are constructed in the same way as they are for Ready Busy flow control lt ESC gt A Job 1 lt ESC gt Z lt ESC gt A Job n lt ESC gt Z Example lt ESC gt A Job 1 lt ESC gt Z NOTE All charactersare in ASCII UNIVERSAL SERIAL BUS USB OPTIONAL INTERFACE The Universal Serial Bus USB interface is a Plug In Interface Module that can be installed by the user It requires a driver shipped with each printer that has the interface installed that must be loaded on your PC and the PC must be configured to support USB peripherals using Windows 98 Details for loading the USB driver are contained in the USB Interface Manual that is shipped with ea
73. ge 6 3 Section 6 Interface Specifications Cable IEEE1284 Parallel 10 ft 3 m or less Signal Level High 2 4V to 5 0V Low OV to 0 4V DATA STREAMS lt ESC gt A Job 1 lt ESC gt Z lt ESC gt A Job n lt ESC gt Z IEEE1284 Parallel Interface Pin Assignments PIN SIGNAL DIRECTION PIN SIGNAL DIRECTION 1 STROBE To Printer 19 STROBE Re Reference turn 2 DATA 1 To Printer 20 DATA 1 Return Reference 3 DATA 2 To Printer 21 DATA 2 Return Reference 4 DATA 3 To Printer 22 DATA 3 Return Reference 5 DATA 4 To Printer 23 DATA 4 Return Reference 6 DATA 5 To Printer 24 DATA 5 Return Reference 7 DATA 6 To Printer 25 DATA 6 Return Reference 8 DATA 7 To Printer 26 DATA 7 Return Reference 9 DATA 8 To Printer 27 DATA 8 Return Reference 10 ACK To Host 28 ACK Return Reference 11 BUSY To Host 29 BUSY Return Reference 12 PTR ERROR To Host 30 PE Return Reference 13 SELECT To Host 31 INIT From Host 14 AUTOFD To Host 32 FAULT To Host 15 Not Used 33 Not Used 16 Logic Gnd 34 Not Used 17 FG Frame Ground 35 Not Used 18 5V Z 24K ohm To Host 36 SELECTIN From Host 1 Signals required for IEEE1284 mode Page 6 4 PN 9001074 Rev B SATO CL Series e Printers Section 6 Interface Specifications OPTIONAL RS232C SERIAL INTERFACE The High Speed Serial Interface is a Plug In Interface Module that can be installed in th
74. guration Head Check Selection DSW2 3 When selected the printer will check for head elements that are electrically malfunctioning DSW2 DSW2 3 SETTING Off Disabled On Enabled a CECE 12 3 4 5 6 7 8 Hex Dump Selection DSW2 4 Selects Hex Dump mode DSW2 4 SETTING Off Disabled On Enabled DSW2 e CREEL 1 2 3 4 5 6 7 8 Receive Buffer Selection DSW2 5 Selects the operating mode of the receive buffer See Section 6 Interface Specifications for more information DSW2 5 SETTING Off Single Job On Multi Job DSW2 ON OFF 1 2 3 4 5 6 7 8 Firmware Download DSW2 6 Places the printer in the Firmware Download mode for downloading new firmware into flash ROM DSW2 6 SETTING Off Disabled On Enabled DSW2 ON OFF 123 4 5 6 7 8 Protocol Code Selection DSW2 7 Selects the command codes used for protocol control Refer to Appendix E for more information DSW2 7 SETTING Off Standard On Non Std DSW2 ON 1 2 3 4 5 6 7 8 M8400 Emulation Mode DSW2 8 For emulating earlier series software commands Should be used only if problems are encountered when using existing software This switch will also affect
75. he ON position while simultaneously pressing the FEED key When the printer beeps release the FEED key Make sure there is no label in the Label Taken Sensor Turn the potentiometer counter clockwise until the LED illuminates Place a label in the Label Taken Sensor and check to see if the LED turns off If it does not turn the potentiometer clockwise until it goes off and repeat steps b through c Press the FEED key and the printer will print a test label Press the FEED key again to stop the printing and turn the printer OFF PN 9001074 Rev B SATO CL Series e Printers PCMCIA MEMORY CARDS Description Appendix A Optional Features ALL MODELS The Memory Card Option provides the connectors and interface board for one PCMCIA memory card slot The PCMCIA memory is selected for use via the lt ESC gt CC Memory Area Select command It can be used to store fonts graphic images and forms Type Applicable Specifications Size Connector Pins Battery Write Protect Low Battery Detect Installation SRAM or Flash PCMCIA Version 2 1 JEIDA Version 4 1 Up to 4MB SRAM or 16MB Flash 68 Approximately two years manufacturer dependent Yes Yes Instructions for installing the Memory Card Option are included with the installation kit Error Handling Memory Card error conditions are indicated to the operator using a combination of the ERROR LED on the front panel the LCD display and the a
76. he two be connected with a cable that meets the IEEE1284 specification If either of these two are not present the data rate is severely compromised In order to provide flexibility in communicating with a variety of host computer systems all e printers use a Plug In Interface Module The IEEE1284 Interface module is shipped with the printer unless another interface type is specified at the time of the order The other interfaces available are a high speed to 57 6K bps serial interface an Ethernet interface or an optional Universal Serial Bus USB interface The Parallel interface will probably be the most useful in communicating with IBM PCs and compatibles The RS232C Serial interface allows connectivity to a number of other hosts The USB interface allows the printer to be connected to a computer that supports peripherals attached to a USB bus Up to 127 peripherals can be connected to a single USB port SATO CL Series e Printers PN 9001074 Rev B Page 6 1 Section 6 Interface Specifications WARNING Never connect or disconnect interface cables or use a switch box with power applied to either the host or the printer This may cause damage to the interface circuitry in the printer host and is not covered by warranty THE RECEIVE BUFFER Page 6 2 The CL Series e printers have the ability to receive a data stream from the host in one of two ways The receive buffer may be configured to accept one print job at a
77. hing the Head Latch toward the rear of the printer The Print Head Assembly is spring loaded and will automatically open as soon as the Head Latch is disengaged Remove the labels Apply SATO Thermal Print Head Cleaner to one of the cotton swabs The Platen is the rubber roller directly below the Print Head It should be cleaned of any ribbon or label residue The Label Load Roller is located underneath the Label Hold Down It should be cleaned of any label residue or foreign material SATO CL Series e Printers 9001074 Rev B Section 4 Cleaning and Maintenance There is one metal roller used in guiding the labels through the printer It should be cleaned of any residue or foreign material Repeat if necessary The platen and rollers should be cleaned whenever foreign matter such as dust or adhesive is present REPLACING THE PRINT HEAD CL608e and CL612e The print head on the CL6XXe printers is a user replaceable item If it becomes damaged for any reason it can be easily removed and replaced Contact your local SATO representative for information on obtaining a new print head Supplies needed No 2 Phillips screwdriver a magnetic tip is helpful 1 Turn the printer off and remove the power cable 2 Open the Label Access door 3 Open the Print Head Assembly by pushing the Head Latch toward the rear of the printer The Print Head Assembly is spring loaded and will automatically open as soon as the Head Latch
78. imum Length 24 in 6 mm 78 in 20 mm Maximum Width 5 1 in 131 mm 7 in 178 mm Type Die Cut Labels Fan Fold Tag Stock or Continuous Caliper 010 in 25 mm Roll OD max 8 6 in 218 mm Face In Wind Core ID min 1 5 in 38 mm Core ID Recommended 3 in 76 mm SENSING Transmissive See thru Movable Reflective Eye Mark Movable Fixed Continuous Form Sensor not used RIBBON Maximum Width 6 75 in 172 mm 1345 ft 410 m 4 4 in 111 mm 1475 ft 450 m Length Thickness 4 5 micron Face In Wind All specifications subject to change without notice Page 1 2 PN 9001074 Rev B SATO CL Series e Printers Section 1 Printer Overview SPECIFICATION CL408e CL412e CL608e CL612e CONTROLS AND SIGNALS On Line LED Status Green Green Power LED None Green Media Out LED Status Red Red Ribbon Out LED Status Red Red Error LED Status Red Red LCD Panel 2 Line x 16 Character On Off Line Switch Front Panel Label Feed Switch Front Panel Power On Off Switch Rear Panel POTENTIOMETER ADJUSTMENTS Print Darkness Front Panel Pitch Front Panel Offset Front Panel Display None Front Panel INTERFACE MODULES Parallel IEEE1284 Parallel Serial Serial Protocol RS232C 9600 to 57 600 bps RS422 485 9600 to 57 600 bps Hardware Flow
79. label when the FEED key is pressed when the printer is Online If the printer is Offline pressing the FEED key will feed a blank label If No is selected the display will advance to the mode display This dsiplay will only appear when Backfeed is enabled DSW3 4 OFF The maximum backfeed distance is 255 mm 1 Use the LINE key to select either the Default or the Distance selection If Default is selected the display steps to the Web acceleration selection 2 If Manual setting is selected use the LINE key to advance the distance to the desired setting Each time the LINE key is pressed the Distance will advance 1 mm The maximum distance is 255 mm 3 Once the desired distance is set press the FEED key to accept the setting and step to the next display This selection allows the user to specify the dexadecimal code for the character which is replaced with the Euro Character The default is D5y 1 The cursor should be positioned over the first digit selection Use the LINE key to step to the desired setting 2 Press the FEED key to advance the cursor to the second digit of the desired hexacecimal code 3 Press the LINE key to step to the desired setting 4 When the setting is correct press the FEED key to accept the setting and step to the next display This selection allows the user to select the character set used by the printer The selections are English French German Spanish Italian and Portuguese 1 P
80. mory providing literally thousands of type styles and sizes The Operator s Manual will help you understand the basic operations of the printer such as setup installation configuration cleaning and maintenance The major differences in the CL408e and the CL412e printers is the resolution of the head The CL408e with its 203 dpi head provides an economical labeling solution for most applications It can print labels up to four inches wide If a wider label is needed the CL608e can print labels up to six inches wide at the same resolution The CL412e provides a higher print resolution 305 dpi to give laser quality printing It is useful when higher resolution is needed for detailed graphic images The six inch wide companion printer to the CL412e is the CL612e All of the CL Series e printers use the same command codes The only differences are the allowable values representing the print positions on the label These values are specified in dots and will vary depending upon the resolution of the printer and the amount of memory available for imaging the label The allowable range for each printer is specified in a table for those command codes This commonalty makes it very easy to convert labels from one CL printer to another without having to create an entirely different command stream There are some caveats that must be observed though to compensate for the different resolution print heads The effect of the different printer r
81. nsors should be cleaned regularly at least every two rolls of labels Supplies Needed SATO SA070 Cleaning Kit 1 Turn the printer off and remove the power cable Open the label Top Access Door Open the Print Head Assembly by rotating the green Head Latch counter clockwise The Print Head Assembly is spring loaded and will automatically open as soon as the Head Latch is disengaged Label Sensor Unit Apply SATO Thermal Print Head Cleaner to one of the cotton swabs Insert the cotton swab between the top and bottom pieces of the Sensor Unit and move back and forth to clean any foreign matter from the exposed surface of the sensors REPLACING THE FUSE CL408e and CL412e Supplies needed 250V 3A Fuse 1 Turn the printer power off and remove the power cable 2 On the back of the printer locate the Fuse Cap directly above the AC connector Unscrew the cap and remove the defective fuse Replace with a new 250V 3A fuse Screw the cap back onto the printer and replace the power cord SATO CL Series e Printers 9001074 Rev B Section 4 Cleaning and Maintenance This page left intentionally blank Page 4 10 9001074 Rev B SATO CL Series e Printers SECTION 5 PROGRAMMING REFERENCE Information on programming the Cle Series printers can be found in the e and PRO Printer Programming Reference PN 9001096 found on the Printer Utilities CD ROM SATO CL Series e Printers PN 9001074 Rev
82. onfigure the printer The following is a brief description of each section in this manual SECTION 1 PRINTER OVERVIEW This section contains a discussion of the printer specifications and optional features SECTION 2 INSTALLATION This section contains instructions on how to unpack and set up the printer AND load the labels and ribbon SECTION 3 CONFIGURATION This section contains instructions on how to use the operator panel to configure the printer SECTION 4 CLEANING AND MAINTENANCE This section contains instructions on how to clean and maintain the printer SECTION 5 PROGRAMMING This section has been replaced by the e and PRO Printer Programming Reference PN 9001096 on the Printer Utilities CD ROM It introduces the SATO printer programming language It contains the commands that are used with the printer to produce labels with bar codes alphanumeric data and graphics SECTION 6 INTERFACE SPECIFICATIONS This section contains the printer s interface specifications which include detailed information on how to properly interface your printer to the host system SECTION 7 TROUBLESHOOTING This section contains troubleshooting procedures to follow in the event you have printer problems SATO CL e Series Printers PN 9001074 Rev B Page i Preface APPENDICES APPENDIX A Optional Features Page ii PN 9001074 Rev B SATO CL e Series Printers Preface TABLE OF CONTENTS SECTION 1
83. ost side of the interface would depend upon the pin that is being used as the Ready Busy signal by the driving software Typically on a PC it would be either CTS pin 5 or DSR pin 6 on a DB 25 connector READY BUSY FLOW CONTROL Page 6 6 Ready Busy is the hardware flow control method for the serial interface on the Se printers By raising lowering the voltage level on Pin 20 of the RS232 port the printer notifies the host when it is ready to receive data Pin 4 RTS and pin 20 DTR are the important signals on the printer for this method of flow control The PN 9001074 Rev B SATO CL Series e Printers Section 6 Interface Specifications host must be capable of supporting this flow control method for it to function properly X On X Off FLOW CONTROL X On X Off flow control is used whenever hardware Ready Busy flow control is not available or desirable Instead of a voltage going high low at pin 20 control characters representing Printer Ready X On 11 hexadecimal or Printer Busy X Off 13 hexadecimal are transmitted by the printer on pin 2 Transmit Data to the host In order for this method of flow control to function correctly the host must be capable of supporting it X On X Off operates in a manner similar to the function of pin 20 DTR as previously explained When the printer is first powered on it sends an X Off when the Buffer Near Full level is reached and a X On when the data l
84. otentiometer on the front panel until the first print position is at the desired location on the label If the potentiometer does not have enough range then you will have to change the pitch setting using the front panel display 5 Press the FEED key to stop the printer 6 To exit the Test Label mode power the printer off andthen back on Adjusting the PITCH potentiometer will affect the stop position of the label BACKFEED OFFSET When a label is printed it must be correctly positioned for dispensing and application The Backfeed adjustment is used to position the label so that it is fully dispensed and ready for application It may then be necessary to reposition the next label before printing The Backfeed repositioning of the label operation is enabled if DSW3 4 is in the Off position If Backfeed is enabled placing DSW3 1 is in the Off position will cause the backfeed operation to be performed immediately before each label is printed If DSW3 1 is in the On position the backfeed operation is performed as soon as the dispensed label has been printed and taken from the printer The amount of backfeed is controlled by the OFFSET potentiometer on the DIP Switch Panel inside the cover When turned all the way counterclockwise the amount of backfeed is 3 75 mm and 3 75 mm when turned all the way counterclockwise 1 Turn the printer on 2 Press the LINE key to place the printer in the Off Line status SATO CL Series e Printers PN
85. r is encountered in the copy process one of the following messages will be displayed on the second line R W Error Indicates a Read Write error occured No Card Error Indicates no card was regognized Mem Full Error Indicates that there is insufficient memory available This selection allows the user to copy the current firmware installed in the printer to a PCMCIA Memory Card 1 Use the LINE key to step the cursor to desired setting If Yes is selected the printer will enter the Card Copy mode If No is selected the display will advance to the mode display PN 9001074 Rev B Page 3 17 Section 3 Configuration Page 3 18 COPY START YES NO MEMORY gt CARDCOPY COMPLETED CARD COPY FORMAT XXXXXXX ERROR CARD FORMAT YES NO MEMORY FORMAT YES NO CARD MODE SERVICE MODE 2 Press the FEED key to accept the selection If Yes was selected the copy process will start If you select No the display will return to the previous selection 3 Once the copy process is completed press the FEED key to step the display 4 Ifan error is encountered in the copy process one of the following messages will be displayed on the second line R W Error Indicates a Read Write error occured No Card Error Indicates no card was regognized Mem Full Error Indicates that there is insufficient memory available Before a PCMCIA card can be used it must be formatted Note Formatting a card destroys all data currently stored on the
86. ransport Assembly and moving the assembly to the correct position After it is correctly positioned retighten the green Sensor Adjust knob Assembly Raise the Outside Label Guide to the closed position and push the guide inward until it barely contacts the outside edge of the labels Head Latch If Ribbon is already loaded in the printer close the Print Head and latch it in the down position Inspect the label routing and verify that the a path matches that illustrated in the Label Loading diagram on the inside of the Top Access Door Carefully feed several labels through the opening in the Front Access Door and close it After the Front Access Door is closed the Top Access Door may be closed These covers have interlock switches and the printer will not operate if either is open NOTE If the Label Dispense Option has been purchased see Appendix A Optional Accessories for instructions on how to route the label backing For information on how to enable this option see Section 3 Printer Configuration SATO CL Series e Printers PN 9001074 Rev B Section 2 Installation LOADING THE RIBBON 1 Open the Top and Front Access Doors Ribbon Supply Open the Print Head Assembly by rotating the green the Head Latch counter clockwise The print head is spring loaded and will raise to the open Empty Core position as soon as the latch is released Locate the Extra Ribbon Core supplied with the printer Place the co
87. re on the Ribbon Rewind Spindle pushing it all the way to the inside of the spindle Note that the new empty core of each subsequent roll becomes the next rewind core Load the ribbon onto the Ribbon Supply Spindle pushing it all the way to the inside of the spindle The dull side of the ribbon should be facing down as it travels through the Print Head Assembly Feed the leader portion of the ribbon through the Print Head Assembly and up to the Ribbon Rewind Spindle following the routing shown in the diagram Load the ribbon behind and over the top of the Ribbon Rewind Spindle and tape it to the Extra Ribbon Core Make sure it matches the ribbon path shown in the diagram Manually turn the Ribbon Rewind Spindle to wrap the ribbon onto the core one to two turns to secure it If the labels or tags are already loaded close the Print Head Assembly by rotating the green Head Latch clockwise until it latches closed and close the Front and Top Access Doors NOTE Run a test print to ensure that the labels and ribbons were loaded correctly See the Test Print section on page 3 22 for instructions on how to run test prints Page 2 10 PN 9001074 Rev B SATO CL Series e Printers Section 2 Installation Ribbon Supply Ribbon Roll Spindle Cca Ribbon Path Label Supply Ribbon Rewind Spindle Spindle Print Head Assembly Head Latch OO an A CECO Label Path CAUTION If your labels are less th
88. resence of the opaque label The other is a reflective sensor that detects the light reflected from the bottom of the label liner When a printed black Eye Mark passes through the beam the light is no longer reflected back to the sensor detector indicating to the printer that it should use this position as the start of a new label When dust dirt or other foreign matter interferes with the light path of either of these sensors the results is erratic label positioning These sensors should be cleaned regularly at least every two rolls of labels Supplies Needed SATO SA070 Cleaning Kit 1 Turn the printer off and remove the power cable 2 Open the Label Access Door Open the Label Hold Down by disengaging the latch The Label Hold Down is spring loaded and will stay in the up position Two rectangular holes will be visible underneath the Label Hold Down when it is raised These are located approximately 1 and 2 inches in from the printer side plate ensors located beneath Label Hold Down 4 Apply SATO Thermal Print Head Cleaner to one of the cotton swabs SATO CL Series e Printers 9001074 Rev B Section 4 Cleaning and Maintenance 5 Use the cotton swab to clean any foreign matter from the exposed surface of the sensors REPLACING THE FUSE CL608e and CL612e Supplies needed 250V 3A Fuse 1 Turn the printer power off and remove the power cable 2 On the back of the printer locate the Fuse C
89. ress the LINE key to advance to the desired languarge setting 2 When the setting is correct press the FEED key to accept the setting and step to the next display This selection allows the user to assign a priority for Print Darkenss Print Speed and Print Offset 1 Use the LINE key to step to the desired priority If LCD is selected the setting established via the LCD display menu system will be used for an incoming label job regardless of any different command settings If Command is selected any commands in the label job will take precedence and be used for printing the job and the LCD Display will reflect the new setting 2 Once the desired setting is selected press the FEED key to accept the setting and step to the next display PN 9001074 Rev B Page 3 21 Section 3 Configuration Page 3 22 SERVICE MODE COUNTER MODE The Service mode is exited by powering the printer off and then back on The Counter Mode is provided to allow the user to access the internal printer cousters ADVANCED MODE COUNTER MODE SELECT COUNTER HD DSP CUT LIFE HEAD COUNTER XXXXX M HD CNTR CLEAR YES NO COUNTERS MODE TEST PRINT MODE The Counter Mode is accessed from the Advanced Mode Press the LINE key to step to the Counter Mode Pressing the FEED key will advance the display to the counter selections The counters are identified in the display as HD Head Counter should be reset when print head is replace
90. rface Specifications for information on the External Signals EXT Print Start Signal Selection DSW3 5 Allows an external device to initiate a label print for synchronization with the applicator See Section 6 Interface Specifications for a description of the signal level and requirements When DSW3 5 is On the unit is in the Continuous print mode Backfeed is disabled and External Signals are ignored DSW3 DSW3 5 SETTING Off Enabled On Disabled PN 9001074 Rev B SATO CL Series e Printers Section 3 Configuration External Signal Type Selection DSW3 6 DSW3 7 Both the polarity and signal type level or pulse of the external print synchronizing signal can be selected See Section 6 Interface Specifications for a definition of signal types DSW3 6 DSW3 7 SETTING Off Off Off On On Off Type 2 3 On On Type 1 DSW3 Type 4 ON Type 3 Repeat Print via External Signal DSW3 8 Allows the applicator to reprint the last label of the print job See Section 6 Interface Specifications for a description of the signal requirements DSW3 8 SETTING Off On Enabled 1 Reserved for Future Use DSW3 2 SATO CL Series e Printers PN 9001074 Rev B DSW3 Section 3 Configuration DEFAULT SETTINGS SWITCH SELE
91. rogramming LABEL DISPENSER Internal attachment allowing labels to be peeled from backing for immediate on demand Internal attachment allowing labels to be peeled from backing for immediate on demand application Internal backing take up application Backing take up mounted externally to rear of printer LABEL REWINDER External option rewinds labels onto a roll after they are printed PARALLEL INTERFACE IEEE1284 Parallel Interface Module SERIAL INTERFACE High Speed Serial RS232 Interface Module UNIVERSAL SERIAL I F USB Interface Module ETHERNET INTERFACE 10 100BaseT Interface Module COAX TWINAX INTERFACE Coax Triax Interface Module Coax I F emulates an IBM 3287 2 printer with a standard Type A BNC connector Twinax I F emulates IBM 5224 5225 5226 or 4214 printers with auto terminate cable thru capabilities All specifications subject to change without notice SATO CL Series e Printers PN 9001074 Rev B Page 1 7 Section 1 Printer Overview This page left intentionally blank Page 1 8 PN 9001074 Rev B SATO CL Series e Printers SECTION 2 INSTALLATION INTRODUCTION This section is provided to assist you in taking the CL Series Printer from the shipping container to the application environment Where the physical differences between the printer models are significant such as loading paper and ribbons separate sections for
92. setting set either manually via software command received by the printer will be the value used The format of the display is YY MM DD hh mm Year Month Day hours minutes The date format is fixed and cannot be changed To enable the Calendar feature if installed press the LINE key until the cursor is over the the YES If the Calendar feature is to be disabled press the LINE key until the cursor is over the NO When the desired setting is selected press the FEED key SATO CL Series e Printers PN 9001074 Rev B Page 3 13 Section 3 Configuration CALENDAR 1 Year The first display shown will have the two digit year 00 00 00 00 00 selection underlined You can scroll through the dates by pressing the LINE key The year number will increase by one each time the LINE key is pressed until it reaches its maximum legal value i e 99 for the year digits at which point it will wrap around to the 00 setting 2 Month After you have set the correct year pressing the FEED key will advance the cursor to the two digit Month position You can scroll through the numbers corresponding to the month by pressing the LINE key The month number will increase by one each time the LINE key is pressed until it reaches a value of 12 at which point it will wrap around to the 01 setting 3 Day After you have set the correct month pressing the FEED key will advance the cursor to the two digit Day position You can scroll
93. st label allows you to verify that you indeed did make the desired changes To enter the Test Print Mode power the printer on while pressing the FEED key The printer will beep Release the FEED key and the printer will display the Test Print Mode message on the LCD panel 1 Use the LINE key to step the cursor to type of test label you wish to print The choices are Configuration Bar Code Head Pattern Memory Once you have selected the type of test label to be printed use the FEED key to accept the selection and the display advances to the Test Print Size display This display allows you to select the label width 1 Use the LINE key to select the label width Each time the LINE key is pressed the label size advances 1 cm until it reaches a maximum width of 10 cm at which point it will wrap to the smallest size of 4 cm 2 Pressing the LINE key accepts the selection 3 Press the FEED key to start printing test labels continuously 4 Press the FEED key to stop the printer 5 To exit the Test Print Mode power the printer off and then back on DEFAULT SETTING MODE Occassionally it is desirable to reset all printer configuration settings to their original default conditions This allows the operator to start reconfiguration of the printer starting from a know set of conditions DEFAULT SETTING YES NO DEFAULT SETTING COMPLETED SATO CL Series e Printers You enter the Default Setting Mode by pressing the L
94. t the printer s current RS232 settings are print a Configuration Test label see Section 3 It will list all of the current printer configuration settings If you still are unable to get printer output try the Hex Dump as described in Step 5 under the Parallel Interface troubleshooting In this case the printer monitors the RS232C interface for incoming data From the Hex Dump if you are seeing extra ODH OAH CR and LF characters and are using BASIC refer to the beginning of the Command Code section It provides hints for writing a SATO program in BASIC SATO CL Series e Printers PN 9001074 Rev B Section 7 Troubleshooting ERROR SIGNALS The LCD Display Front Panel LED Indicators and Buzzer provide a visual audio indication of the type of error encountered LED LCD MESSAGE AUDIBLE BEEP ERROR CONDITION TO CLEAR Error On Machine Error 1 Long Machine Error Cycle power on off Error On EEPROM Error 1 Long EEPROM Read Write Cycle power on off Error On Head Error 1 Long Head Cycle power on off Error On Sensor Error 3 Short Sensor Cycle power on off Error Blinks Card R W Error 1 Long Memory Card Read Write Cycle power on off Error Blinks Card Low Battery 1 Long Memory Card Battery Low Cycle power on off Error Blinks Head Open 3 Short Head Open Close head lever Error Blinks Cutter
95. ter s EXT connector using a built in cable The rewinder provides the ability to rewind tags labels from the printer and subsequently be unwound for later use with applicators Installation 1 Position the Rewinder at the front of the printer and align it with the label slot The Rewind Wheel Spindle should be positioned away from the printer 2 Connect the built in cable from the Rewinder to the EXT connector at the rear of the printer 3 On the Rewinder remove the metal clamp from the Rewind Spindle 4 Feed the lead end of the label stock under the first spindle and onto the Rewind Spindle Feed the stock around the spindle once then replace the metal clamp over the label stock Wind another revolution to ensure the labels are secure on the spindle 5 Select the REWIND option on the rewinder then set the power switch to ON The printer must be powered ON for the rewinder to function Removing and Unwinding the Roll As labels are printed tension from the rewinder should keep the label stock taut as it wraps itself on the spindle SATO CL Series e Printers PN 9001074 Rev B Page A 1 Appendix A Optional Features To remove the roll from the spindle first set the power switch to OFF Remove the metal clamp then remove the rewound roll of labels To unwind for using with an applicator first set the power switch OFF Attach the lead edge of the labels from the rewind spindle to the applicator entry point Sele
96. tes that there is insufficient memory available CARD gt MEMORYCOPY This selection allows you to copy SATO fonts from the SATOFONT Y N PCMCIA Memory card installed in the Memory Card slot on the rear of the printer to the optional Flash ROM 1 Use the LINE key to step the cursor to desired setting If Yes is selected the printer will enter the Card Copy mode If No is selected the display will advance to the Card to Memory Copy All mode COPY START 2 Confirm your selection by stepping the cursor to the Yes YES NO selection If you select No the display will return to the previous selection SATO FONT COPY 3 Press the FEED key to accept the selection If Yes was COPYING selected the copy process will start SATO FONT COPY 4 Once the copy process is completed press the FEED key COMPLETED to step the display CARD COPY FORMAT 5 If an error is encountered in the copy process one of the XXXXXXX ERROR following messages will be displayed on the second line R W Error Indicates a Read Write error occured No Card Error Indicates no card was regognized Mem Full Error Indicates that there is insufficient memory available CARD gt MEMORYCOPY This selection allows you to copy the entire contents from the ALL Y N PCMCIA Memory card installed in the Memory Card slot on the rear of the printer to the optional internal Expanded Memory 1 Use the LINE key to step the cursor to desired setting If Yes is selected the printer will enter th
97. th labels loaded or the head is closed 5 Once the setting is correct pressing the FEED key will accept the setting and advance to the Online Feed display ONLINE FEED This selection specifies whether or not the printer will YES NO automatically feed a blank label when it is placed in the Online mode 1 Use the LINE key to step the cursor to desired setting If Yes is selected the printer will feed a blank label anytime it enters the Online mode If No is selected the display will advance to the mode display FEED ON ERROR This selection specifies whether or not the printer will feed a YES NO blank label automatically when an error condition is cleared 1 Use the LINE key to step the cursor to desired setting If Yes is selected the printer will feed a blank label anytime an error condition is cleared If No is selected the display will advance to the mode display Page 3 20 PN 9001074 Rev B SATO CL Series e Printers REPRINT W FEED YES NO FORWARD BACKFEED DISTANCE DEFAULT FORWARD BACKFEED DISTANCE XXXmm EURO CODE D5 SELECT LANGUAGE ENGLISH PRIORITY SETTING LCD COMMAND SATO CL Series e Printers Section 3 Configuration This selection specifies whether or not the printer will print the last printed label stored in memory when the FEED key is pressed in the Normal Online mode 1 Use the LINE key to step the cursor to desired setting If Yes is selected the printer will reprint the last
98. the Top Access Cover 15 To remove the backing from the Backing Retainer Spindle pull outward on the green Spindle Handle This will slide the rolled up backing out from under the two retainer prongs allowing the label backing to be easily removed and discarded General Operation Send your data stream in the normal manner to the printer Labels should print one at a time even if your print quantity command requests more than one label As the labels are printed and presented for the operator to remove the backing paper will be Backing Take Up Spindle Drive Roller Label Dispenser Routing CL408e CL412e SATO CL Series e Printers PN 9001074 Rev B Page A 5 Appendix A Optional Features Page A 6 rewound on the spindle The next label will only print after removing the current label from the label exit path Note The label dispenser will function only if it has been enabled using the front panel switches DSW3 1 and DSW3 2 in the ON positions The Label Taken Sensor is adjusted at the factory for the optimal setting for most label material However the use of labels with a substantially different opacity may require that the threshold be adjusted To adjust the threshold of the sensor use the following procedure J Turn the Label Taken Threshold Potentiometer located to the right of where the Label Dispense Option connector is plugged into the front panel all the way clockwise Turn the Power Switch to t
99. the settings selected by DSW1 7 and DSW1 8 DSW2 8 SETTING Off Disabled On Enabled SATO CL Series e Printers PN 9001074 Rev B DSW2 a CEEECEE 1 Section 3 Configuration Backfeed Sequence DSW3 1 Backfeed is used to correctly position the label for application and then retract the next label to the proper print position This operation can be performed immediately after a label is printed and used or immediately prior to the printing of the next label 1 DSW3 1 DSW3 2 SETTING Off Off Continuous ON Off On Tear Off On Off Cutter On On Dispenser Label Sensor Selection DSW3 3 Enables or disables the Label Sensor If the Sensor is enabled it will detect the edge of the label and position it automatically If it is disabled the positioning must be under software control using Line Feed commands DSW3 DSW3 3 SETTING Off Sensor Used ON On Not Used OFF 123 4 5 6 7 8 Back Feed Selection DSW3 4 When Back Feed is enabled the printer will position the last printed label for dispensing and retract it before printing the next label The amount of backfeed offset is adjustable DSW3 DSW3 4 SETTING Off Enabled On Disabled ON 12 3 4 5 6 7 8 External Signal Interface See Section 6 Inte
100. time or multiple print jobs The single job print buffer is generally used by software programs that wish to maintain control of the job print queue so that it can move a high priority job in front of ones of lesser importance The multiple job buffer on the other hand prints all jobs in the order they are received by the printer and the order of printing cannot be changed Single Job Buffer The printer receives and prints one job at a time Each job must not exceed 2 95MB Multi Job Buffer The printer is able to continuously receive print jobs compiling and printing other jobs at the same time It acts much like a print buffer to maximize the performance of the host and the printer When using the RS232 Serial interface the Multi Job Buffer uses either the Ready Busy with DTR pin 20 or X On X Off flow control protocols See these sections for more details With an empty receiving buffer the status of DTR is high or an X On status if using X On X Off meaning the printer is ready to receive data When the receive buffer is holding 2 0MB of data 1MB from being full DTR PN 9001074 Rev B SATO CL Series e Printers Section 6 Interface Specifications will go low or an X Off is sent indicating the printer can no longer receive data This condition is called Buffer Near Full DTR High or X On DTR Low or Buffer Near Full X Off The receiving buffer will not be able to receive more data again
101. tion contains the following information e Adjusting the Print Quality e Cleaning the Print Head Platen and Rollers e Replacing the Print Head e Replacing the Fuse PROCEDURES ALL MODELS ADJUSTING THE PRINT QUALITY The CL Series e printers are equipped with two different methods of adjusting the quality of the print print darkness and speed When adjusting the printer for optimum print quality a bar code verifier system should be used The human eye is a poor judge of the relative widths of the bars in a symbol a characteristic that is extremely important for good bar code quality Darkness Print This adjustment allows the user to control within a specified range the amount of power that is used to activate the individual print head heat elements It is important to find a proper print darkness level based on your particular label and ribbon combination The printed images should not be too light nor should the ink from the ribbon bleed The edges of each image should be crisp and well defined The Print Darkness range can be set using the front panel LCD panel or by downloading the setting using the Print Darkness software command The darkness ranges for the printer are displayed on the LCD panel The lightest print is represented by the smaller value and the darkest print by the highest value Once the range has been selected the PRINT Potentiometer on the front panel can be used to make finer adjustments SATO
102. tion exists If a false condition occurs the voltage will drop to OV To achieve a sig nal level of 5V you must add a 330 ohm 1 4W pull up resistor between the open collector output pin and Vcc pin 13 as illustrated This will provide a signal level of 5V for a true condition and OV when a false condition exists The maximum voltage that can be applied to these pins is 50V and the maximum current they can sink is 500 milliamps Page 6 12 PN 9001074 Rev B SATO CL Series e Printers Section 6 Interface Specifications Pin 13 Vec 5V 330 ohm 1 4W Signal Out Pin 1 3 4 6 9 or 10 STANDARD OPERATION Start of Print Cycle End of Print Cycle Input ov Print Repeat 5V Input ov 5V Print End Type 1 ov 2 20 milliseconds 5V Print End ov Type 2 5V i Print End Type 3 ov a a Print End Type 4 ov SATO CL Series e Printers PN 9001074 Rev B Page 6 13 Section 6 Interface Specifications REPEAT PRINT Print Start Input Print Repeat Input Print End Type 1 Print End Type 2 Print End Type 3 Print End Type 4 ERROR SIGNALS Print Motion Paper End Ribbon End Machine Error Print End Type 1 Print End Type 2 Print End Type 3 Print End Type 4 Page 6 14 PN 9001074 Rev B Start of Print Cycle End of Print Cycle 5V OV 5V OV 5V OV 20
103. tion of an Expanded Memory pcb and is a factory only installed option Page A 8 PN 9001074 Rev B SATO CL Series e Printers CALENDAR Appendix A Optional Features ALL MODELS The Calendar Option allows the date and time to be maintained in the local printer rather than using the system clock It consists of an integrated circuit module containing the clock components and battery and plugs into a socketon the main pcb assembly A qualified technician should perform the upgrade as it requires modifications to the main PCB assembly Please call SATO Technical Support if you need to add this option to an existing printer in the field PLUG IN INTERFACE MODULES ALL MODELS The CL Series e printers have user changable Plug In Interface Modules The Interface Module is accessible from the Rear Panel and is retained by two screws Use the following procedure to replace an interface molule 1 Turn power off both the printer and the host and remove the power and interface cables WARNING Never connect or disconnect interface cables or use a switch box with power applied to either the host or the printer This may cause damage to the interface circuitry and is not covered by warranty Remove the two Interface Module Retaining Screws Grasp the Interface Module and pull it out of the connector Place the new Interface Module in the slot and press inward firmly until it is properly seated Replace the two Interface Card
104. u or Gap sensor and the LCD will display GAP on the top line along with the current setting If DSW2 2 is in the ON position the LCD will display EYE on the top line with its current setting If the value entered for the bottom line setting is O 0V then the printer will automatically calculate the setting when the first label is fed after the printer is powered on or the head is closed There are some instances where the automatically calculated value must be adjusted to ensure reliable label feeding such as when the backing opacity or the reflectance of the EYE mark varies significantly within a roll of labels or between label rolls In these instances the value should be set using the following procedures GAP X XV GAP When setting the gap threshold the voltage shown on INPUT X XV the top line of the display must be measured with nothing but the backing in the sensor and then again with a label still attached to the backing The formula to be used for setting the threshold is High Voltage Level Low Voltage Level x 0 5 Start Value 1 Insert a label still attached to the backing into the sensor and close the Label Hold Down Record the voltage shown on the top line of the LCD panel This line should have the message GAP on the top line DIP switch DSW2 2 OFF Make sure the label is all the way under the sensor 2 Strip the label from the backing and insert the backing strip under the sensor
105. udible indicator ERROR DESCRIPTION INDICATION REMEDY Low Battery Low battery condition is detected when printer is powered on ERROR LED Blinking Audible Beep 1 long Display Card Low Battery Depress LINE key to print Card Status Replace Memory Card battery Note that all data will be lost when the battery is removed Card R W Error 1 No card is inserted 2 Card is write protected 3 Invalid store recall number 4 Card has not been initialized ERROR LED On Audible Beep 1 long Display Card R W Error Printer must be powered off to reset 1 Insert card into selected slot 2 Remove write protect tab 3 Correct program 4 Initialize card with BUF command Warning 1 Duplicate number 2 Data not in print area 3 Data overflows card memory Audible Beep 1 short Display None Printer will ignore invalid commands 1 Correct program 2 Correct program 3 Use card with more capacity SATO CL Series e Printers PN 9001074 Rev B Page A 7 Appendix A Optional Features INTERNAL FLASH ROM MEMORY EXPANSION ALL MODELS Description A factory installed option allows the internal FLASH ROM to be expanded from 2MB to 6 MB by adding an additional 4MB It can be used to store fonts graphic images and form overlays The Expanded Memory is selected using the lt ESC gt CC Memory Area Select command This option requires the installa
106. ust be held high by the host One way to ensure these pins are always in the correct state is to tie pin 20 DTR to pin 6 DSR and pin 4 RTS to pin 5 CTS at the printer end of the cable Enquire ENQ Upon receipt of an ENQ command the printer responds with 25 bytes of status information bounded by an STX ETX pair The Bi Com protocol works only in the Multi Job Buffer mode The status information is defined as follows lt STX gt 2 Byte ID 1 Status Byte 6 Byte Label Remaining 16 Byte Job Name lt ETX gt ID This is a two byte number identifying the current print job ID The print job ID is defined using the lt ESC gt ID Job ID command transmitted with the print job see Job ID Store in the command listing for more information on how to use this command The range is from 00 to 99 Status A single byte defining the current status of the printer see the Status Byte Definition table Label Remaining Six bytes defining the number of labels remaining in the current print job The range is from 000000 to 999999 labels Job Name 16 bytes of ASCII characters identifying the name assigned to the job by the lt ESC gt WK Job Name command If the Job Name is less than 16 characters the field will be padded with leading zeroes If an ENQ is received after the print job specified in the ID bytes has been completed or there is no data in the buffer the printer will respond with two space characters Page 6 8 PN 9001074
107. with older SATO printers the RS232 interface can be configured to use an earlier Bi Com 3 ENQ ACK NAK protocol selected via DSW2 8 and DSW1 7 8 on the RS232 Interface module The earlier protocol did not have provisions for the Job Name and did not respond to the DLE or DCI commands Also there are additional Response Codes in the Status Byte Definition It is recommended that you use the current protocol rather than the earlier version unless it is necessary for compatibility with existing software SATO CL Series e Printers PN 9001074 Rev B Page 6 9 Section 6 Interface Specifications Status Byte Definition Bi Com Protocol ASCII HEX DEFINITION OFF LINE 0 30 No Errors 1 31 Ribbon Near End 2 32 Buffer Near Full 3 33 Ribbon Near End and Buffer Near Full 4 34 Print Stop no error ON LINE WAITING FOR DATA A 41 No Errors B 42 Ribbon Near End C 43 Buffer Near Full D 44 Ribbon Near End and Buffer Near Full E 45 Print Stop without error ON LINE PRINTING G 47 No Errors H 48 Ribbon Near End 49 Buffer Near Full J 4A Ribbon Near End and Buffer Near Full K 1 4B Print Stop without error ON LINE WAITING TO DISPENSE A LABEL M 4D No Errors N 4E Ribbon Near End O 4F Buffer Near Full P 50 Ribbon Near End and Buffer Near Full Q 51 Print Stop without error ON LINE COMP

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