RCA THG540 Network Router User Manual
Contents
1. 17 Ethernet Connection to One Computer 21 iii Illustrations contained in this document are for representation only Table of Contents Connecting More Than Two Computers to the Cable 22 Telephone or Fax Connheetiohusssgsanmsaaesu versene 23 Activating the Cable ee E 24 Chapter 2 Additional Information 25 Frequently Asked Questions en 25 General TROUDIESHOOUIN G vada 26 SEPVICE HALOPIMAL OM vasse GSA ad 28 GOSS ANY EE NE EE ME EE NR NN 29 Chapter 1 Connections and Setup Chapter 1 Connections and Setup Introduction Voice over IP Cable Modem Features Provides two line telephone service Capable of receiving data at rates of up to 38 Megabits per second Able to send and receive data over the cable line Able connect multiple computers through Ethernet USB at the same time if applicable and your service provider offers multiple computer connections Plug and play operation for easy setup and installation What s on the CD ROM Insert the cable modem CD ROM into your CD ROM drive to view troubleshooting tips the internal diagnostics and other valuable information Note You might need to use the CD ROM2. Ethernet Connection to One Computer Make the connections to the modem in the following sequence 1 Connect one end of the coaxial cable to the cable connection in the wall and the other end to the CABLE jack on the cable modem 2 Connect the plug from the AC power supply into the POWER AC ADAPTER jack on the cable modem and plug the power supply into an AC outlet Note Use only the power supply that accompanied this unit Using other adapters may damage the unit 3 Connect one end of the Ethernet cable straight wired see below to the Ethernet port on the back of your computer and the other end to the ETHERNET port on the cable modem Make sure that the Ethernet cable is straight wired not null or crossover wired However you will need a crossover type cable if you are connecting the modem to a hub or a hub within a port switch that provides the same function P Cables e Cable Splitter Power Supply 12VDC Reboot LINE2 EMTA TELEPHONY USB ETHERNET Fig 3 Ethernet Connection 21 Illustrations contained in this document are for representation only Chapter 1 Connections and Setup Connecting More Than Two Computers to the Cable Modem If you need to connect more than two computers or if you need to connect two computers but USB is not available you ll need the following additional equipment Crossover wired or null category 5 Ethernet cable for t
3. THG540 Voice Over IP Cable Modem User manual THOMS on images amp beyond Important Information CAUTION Disconnect power before CAUTION To ensure reliable operation and to prevent servicing overheating provide adequate ventilation for this modem and keep it away from heat sources Do not locate near heat registers or other heat producing CAUTION equipment Provide for free air flow around the cable modem its power supply This device is intended for indoor operation only Telephone jacks Line 1 and Line 2 must not be connected to outside RoHS wiring This symbol means that your inoperative electronic appliance must be collected separately and not mixed with the household waste The European Union has implemented a specific collection and recycling system for which producers are responsible This appliance has been designed and manufactured with high quality materials and components that can be recycled and reused Electrical and electronic appliances are liable to contain parts that are necessary in order for the system to work properly but which can become a health and environmental hazard if they are not handled or disposed of in the proper way Consequently please do not throw out your inoperative appliance with the household waste If you are the owner of the appliance you must deposit it at the appropriate local collection point or leave it with the vendor when buying a new ap
4. 13 Illustrations contained in this document are for representation only Chapter 1 Connections and Setup Found New Hardware Wizard Welcome to the Found New Hardware Wizard This wizard helps you install device driver for hardware device To continue click Next lt Back Cancel Note If Windows 2000 does not recognize the Voice over IP Cable Modem s presence your BIOS settings may not permit USB and or Plug and Play devices Please contact your computer s customer service department 7 Choose the Search for a suitable driver for my device recommended option and click Next Install Hardware Device Drivers ee device driver is a software program that enables a hardware device to work with amp F an operating system This wizard will complete the installation for this device a USB Device device driver is a software program that makes a hardware device work Windows needs driver files for pour new device To locate driver files and complete the installation click Next What do you want the wizard to do Search for suitable driver for my device recommended Display list of the known drivers for this device so that can choose a specific driver lt Back Cancel 8 Choose ONLY the CD ROM option and click Next 14 Chapter 1 Connections and Setup Found New Hardware Wizard Locate Driver Files Where do yo
5. Next Found New Hardware Wizard Welcome to the Found New Hardware Wizard This wizard helps you install software for Thomson USB CDC Device If your hardware came with an installation CD IS floppy disk insert it now What do you want the wizard to do Install the software automatically Recommended Install from a list or specific location Advanced Click Next to continue Next gt _ Note If Windows XP does not recognize the Voice over IP Cable Modem s presence i e the Welcome to the New Hardware Wizard did not automatically appear your BIOS settings may not permit USB and or Plug and Play devices Please contact your computer s customer service department 7 Your computer will install the drivers for the RCA or Thomson USB Cable Modem Click on Next to complete the process Found New Hardware Wizard Please choose your search and installation options ae Y Search for the best driver in these locations Use the check boxes below to limit or expand the default search which includes local paths and removable media The best driver found will be installed C Search removable media floppy CD ROM Include this location in the search CADocuments and SetingsVReggieWDesklop USB Dont search will choose the driver to install Choose this option to select the device driver from list Windows does not guarantee th
6. Link Internet Description Tuning X OFF OFF One FLASH Searching downstream signal Ranging Awaiting Response X X OFF OFF OFF FLASH FLASH DS carrier acquire ranging in process but RNG RSP has not been detected Any RNG RSP detected X X OFF OFF FLASH FLASH Normalizing power level and timing offset Start up Connecting Operation X X OFF OFF FLASH FLASH FLASH Ranging complete DHCP in progress Configuring X X OFF FLASH FLASH FLASH FLASH DHCP complete configuration file download in process Registering and Baseline Privacy Initializing X X FLASH FLASH FLASH FLASH FLASH configuration file download complete initialize BPI if BPI is ON registration in process X X Enter Normal Operation Mode Registration complete OFF internet ON OFF switch off X X 2 ON internet ON OFF switch on OFF NO Ethernet USB carrier present xX X X X X FLASH X Ethernet USB TX RX traffic ON Ethernet USB carrier present no traffic OFF NO Cable Link Cable BSS OSS has set the CM into Normal X X gre A de activated state Operation CM is registered OFF Internet ON OFF switch off No RF DS US X X X FLASH X X X network traffic RF DS US network traffic No message is delivered by the MSO OFF Email Voice Mail is available for the user on X X FLASH X X X X the server Implementation of the message waiting LED will be via Proprietary MIB
7. install the Voice over IP Cable Modem 5 The Installation Wizard prompts you to attach coaxial cable to the connector labeled CABLE on your Voice over IP Cable Modem and to the wall connection for your cable service If you re using a splitter click on Installing a splitter The splitter diagram appears When you re finished hit the Back button 6 Click Next to go to the next screen 7 The Installation Wizard prompts you to attach the power supply Use only the power supply that accompanied this unit Using other power supplies may damage the unit A Insert the plug from the AC power supply into the POWER AC ADAPTER jack on your Voice over IP Cable Modem B Plug the other end of the power supply into the AC outlet Click Next when you have finished connecting the power supply 8 The next step begins an automated installation of the USB drivers This installation may require Windows system files that are not currently located on your hard drive If the Installation Wizard needs those files you will be asked to insert your Windows Operating System CD ROM Click OK to continue 12 Chapter 1 Connections and Setup 9 Connect one end of the USB cable included with your Voice over IP Cable Modem to the USB port on your computer Connect the other end of the USB cable to the USB port on the Voice over IP Cable Modem 10 If the modem is detected the Windows Found New Hardware window appears a
8. modem You should have the following information which you will find on the sticker on the modem ready The serial number The model number of the modem The Cable Modem CM Media Access Control MAC address The Media Terminal Adapter MTA MAC address Record your information here a ie 8 Serial Number mi MODEL XXXXXX An SER LAL Pan VN ADPON 901 065KXXKXX Chapter 1 Connections and Setup Please verify the following with the cable company The cable service to your home supports Euro DOCSIS or DOCSIS compliant two way modem access note on frequencies for DOCSIS usage Your internet account has been set up The Media Terminal Adapter will provide data service if the cable account is set up but no telephony service is available m You have a cable outlet near your PC and it is ready for cable modem service Note It is important to supply power to the modem at all times Keeping your modem plugged in will keep it connected to the Internet This means that it will always be ready when you are Important Information Your cable company should always be consulted before installing a new cable outlet Do not attempt any rewiring without contacting your cable company first 9 Illustrations contained in this document are for representation only Chapter 1 Connections and Setup Connecting the Cable Modem to Single Computer This section of the manual explains how to connect
9. over IP Cable Modem installation is now complete To validate proper installation perform the following instructions A Click on the Start icon in the lower left hand corner of your screen B Select Settings followed by Control Panel The Control Panel window appears Double click on the System icon select the Hardware tab and choose Device Manager D Scroll down the list until you come to Network Adapters Double click on Network Adapters E The RCA or Thomson USB Cable Modem should exist If the RCA or Thomson USB Cable Modem does not exist the Voice over IP Cable Modem was NOT installed correctly Please install again Using Windows Me for USB Connection Follow steps 6 through 9 if you have Windows Me operating system 6 Windows Me will briefly display the Found New Hardware Wizard and automatically proceed to the Add New Hardware Wizard 16 Chapter 1 Connections and Setup Choose the Automatic search for better driver Recommended option and click Next Note If Windows Me does not recognize the Voice over IP Cable Modem s presence i e the Add New Hardware Wizard did not automatically appear your BIOS settings may not permit USB and or Plug and Play devices Please contact your computer s customer service department 7 The automatic search should find and install the driver for the RCA or Thomson USB Cable Modem Click
10. your cable modem to the USB or Ethernet port on your computer and install the necessary software Please refer to Figure 1 to help you connect your cable modem for the best possible connection Attaching the Cable TV Wire to the Cable Modem 1 Locate the Cable TV wire You may find it one of three ways Connected directly to a TV a Cable TV converter box or VCR The line will be connected to the jack which should be labeled either IN CABLE IN CATV CATV IN etc Coming out from under baseboard heater or other location See Figure 1 for the a b Connected to wall mounted cable outlet wiring example Notes For optimum performance be sure to connect your cable modem to the first point the cable enters your home The splitter must be rated for at least 1GHz Cable drop Grounding wire i Splitters TV converter TV converter TV converter New 2 way splitter one leg New cable wire direct to modem other leg to IN on next splitter Grounding rod Fig 1 Basic Home Wiring 10 Chapter 1 Connections and Setup Important Connection Information The cable modem supports Ethernet and USB connections simultaneously USB Connection to One Computer Note Only use the power supply provided with this unit Using other power supplies may damage the unit Cable Splitter RF Cables o Ld 12VDC Reb
11. GA or better SVGA built in preferred CD ROM Drive Required Required Ethernet 10BaseT or 100BaseT 10BaseT or 100BaseT An Ethernet card makes it possible for your computer to pass data to and from the internet You must have an Ethernet card and software drivers installed in your computer You will also need standard Ethernet cable to connect the Ethernet card to your cable modem USB Port USB Windows 2000 ME XP only The Universal Serial Bus is high speed bus that enables your computer to communicate simultaneously with a variety of peripherals However if you have other peripherals that send and receive a lot of information such as speakers printers or scanners we recommend using an Ethernet card to support this modem Windows is a trademark of Microsoft Corporation Macintosh and the Mac OS are trademarks of Apple Computer Inc Placing the Rubber Feet on the Cable Modem A set of rubber pads has been packaged with your modem These pads or feet can be attached to keep the modem from sliding around on your desktop Chapter 1 Connections and Setup Cable Modem Overview Front Panel The following illustration shows the front panel of the EMTA machine TEL2 TEL1 Message Cable Cable Internet Activity Link The LEDs on the front panel are described in the table below from left to right Cable Cable PC THG540 Tel2 Teli Message Activity Link
12. No service X X X X Wink X X INACO OFF Operation Three seconds ON followed by a flash OFF BPI unauthorized when BPI is ON 3 Illustrations contained in this document are for representation only Chapter 1 Connections and Setup Cable Cable PC Ak THG540 Tel2 Tel1 Message Activity Link Link Internet Description OFF FLASH MTA DHCP MTA initialization FLASH OFF MTA SNMP TFTP FLASH FLASH RSIP ON ON lt CM Normal Operation gt Both Lines On Hook MTA ON FLASH Telt Off hook Tel2 On hook Operation FLASH ON Tel1 On hook Tel2 Off hook FLASH FLASH Both Lines Off Hook FLASH FLASH FLASH FLASH FLASH FLASH A software download and while updating the Operation FLASH ON From Right to Left FLASH memory Chapter 1 Connections and Setup Rear Panel g CO oa 12VDC Reboot LINE1 LINE2 ETHERNET CABLE EMTA TELEPHONY 12VDC 12V Power connector Reboot EMTA Reboot this device Telephony LINET LINE2 RJ 11 Phone set connector ETHERNET Ethernet 10 100BaseT RJ 45 connector USB USB Connector CABLE F Connector 5 Illustrations contained in this document are for representation only Chapter 1 Connections and Setup Wall Mounting The number of the screw 2 pcs Direction for wall mounting LED panel upward Dimension for the screw TBD There are 4 slots on the underside of the EMTA that can be
13. SPS It converts information that originates from the Internet or your computer into electronic messages that can be transported over the same wires your cable company uses to transport video signals In addition it converts standard telephone signals to a format that can be reliably transported over the Internet What the Modem Needs to Do Its Job o The Right Cable Company Make sure your local cable company provides data services that use cable TV industry standard Euro DOCSIS or DOCSIS compliant technology for DOCSIS only for frequencies between 93 861 MHz The Internet Telephony Service Provider ISP TSP Your cable company provides access to an Internet Service Provider ISP and Telephony Service Provider TSP The ISP is your gateway to the Internet and provides you with a pipeline to access Internet content on the World Wide Web WWW The TSP provides you with telephony access to other modems or other telephony services over the Public Switched Telephone Network PSTN Check with your cable company to make sure you have everything you need to begin they ll know if you need to install special software or re configure your computer to make your cable 7 Illustrations contained in this document are for representation only Chapter 1 Connections and Setup internet service work for you Contact Your Local Cable Company You will need to contact your cable company to establish an internet account before you can use your
14. at the driver you choose will be the best match for your hardware lt Back Nest gt Cancel 8 When the Completing the Found New Hardware Wizard window appears click Finish to complete the process 18 Chapter 1 Connections and Setup Found New Hardware Wizard Completing the Found New Hardware Wizard The wizard has finished installing the software for Bg RCA USB Cable Modem Click Finish to close the wizard 9 The Voice over IP Cable Modem installation is now complete To validate proper installation perform the following instructions A Click on the Start icon in the lower left hand corner of your screen Select Settings followed by Control Panel The Control Panel window will appear Double click on the System icon and select the Device Manager Scroll down the list until you come to Network Adapters Double click on Network Adapters E The RCA or Thomson USB Cable Modem should exist If RCA or Thomson USB Cable Modem does not exist the Voice over IP Cable Modem was NOT installed correctly 19 Illustrations contained in this document are for representation only Chapter 1 Connections and Setup Below are important points to remember before you connect the Voice over IP Cable Modem m For Ethernet connections go to page 21 m For telephone and fax connections go to page 23 20 Chapter 1 Connections and Setup
15. cable modem during this process I can t get the modem to establish an Ethernet connection Even new computers don t always have Ethernet capabilities be sure to verify that your computer has a properly installed Ethernet card and the driver software to support it Check to see that you are using the right type of Ethernet cable The modem won t register cable connection CABLE LINK light not on continuously Ifthe modem is in Initialization Mode the INTERNET light will be flashing Call your cable company if it has not completed this 5 step process within 30 minutes and note which step it is getting stuck on See page 3 for details modem should work with a standard RG 6 coaxial cable but if you re using a cable other than one your cable company recommends or if the terminal connections are loose it may not work Check with your cable company to determine whether you re using the correct cable If you subscribe to video service over cable the cable signal may not be reaching the modem Confirm that good quality cable television pictures are available to the coaxial connector you are using by connecting a television to it If your cable outlet is dead call your cable company 26 Chapter 2 Additional Information Verify that the cable modem service is Euro DOCSIS or DOCSIS compliant by calling your cable provider DOCSIS will only work if the used frequencies are between 93 861MHz I don
16. cation The process of verifying the identity of an entity on a network DHCP Dynamic Host Control Protocol A protocol which allows a server to dynamically assign IP addresses to IP device on the fly DOCSIS Data Over Cable Service Interface Specifications A project with the objective of developing a set of necessary specifications and operations support interface specifications for cable modems and associated equipment Ethernet card A plug in circuit board installed in an expansion slot of a personal computer The Ethernet card sometimes called a Network Interface Card or NIC takes parallel data from the computer converts it to serial data puts it into a packet format and sends it over the 10BaseT or 100BaseT LAN cable Euro DOCSIS The modified DOCSIS standard to accommodate European cable systems which often use 8 MHz channel spacing cable networks F Connector A type of coaxial connector labeled CABLE IN on the rear of the cable modem that connects the modem to the cable system HTTP HyperText Transfer Protocol Invisible to the user HTTP is used by servers and clients to communicate and display information on a web browser Hub A device used to connect multiple computers to the cable modem IP Address A unique 32 bit address assigned to every device in a network An IP Internet Protocol address has two parts a network address and a host address This modem receives a new IP address from your cable operat
17. cation box type in your CD ROM drive For example if your CD ROM is located on the E drive type E Click on Ok to continue E Click Next to continue F The search should find either RCA or Thomson USB Cable Modem or RCA or Thomson DCM 3xx Cable Modem 11 Windows should now prompt you to install the Thomson USB CDC Devices Click Next to 15 Illustrations contained in this document are for representation only Chapter 1 Connections and Setup install the driver At this point your PC needs to copy Windows 2000 specific files If these files are not located on your hard drive you may need to insert your Windows 2000 installation media i e Windows 2000 CD ROM but first remove the Voice over IP Cable Modem CD ROM 12 After the Windows specific files are copied you may be asked for another USB driver file named NETRCACM SYS located on the Voice Over IP Cable Modem CD ROM Remove the Windows 2000 CD ROM if necessary and reinsert the Voice Over IP Cable Modem CD ROM that accompanied your Voice Over IP Cable Modem 13 Click on Finish to complete the process Found New Hardware Wizard Completing the Found New Hardware Wizard Bai RCA USB Cable Modem An error occurred during the installation of the device The INF or the device information set or element does not match the specified install class To close this wizard click Finish 14 The Voice
18. does it mean A Data over Cable Service Interface Specifications is the industry standard that most cable companies are adopting as they upgrade their systems Should you ever decide to move the Euro DOCSIS cable modem will work with all upgraded cable systems that are Euro DOCSIS compliant or DOCSIS compliant If the DOCSIS downstream frequencies match the Euro DOCSIS frequency ranges Q What is Euro DOCSIS and what does it mean A Euro DOCSIS is the modified DOCSIS standard to accommodate European cable systems which often use 8 MHz channel spacing cable networks 25 Illustrations contained in this document are for representation only Chapter 2 Additional Information General Troubleshooting You can correct most problems you have with your product by consulting the troubleshooting list that follows I can t access the internet Check all of the connections to your cable modem Your Ethernet card or USB port may not be working Check each product s documentation for more information The Network Properties of your operating system may not be installed correctly or the settings may be incorrect Check with your ISP or cable company All of the lights are flashing in sequence This means the cable modem is automatically updating its system software Please wait for the lights to stop flashing The updating process typically lasts less than one minute Do not remove the power supply or reset the
19. e 1 What s on the CD ROM eee 1 Accessing the Diagnostics Display through the CD ROM rnarnarnnrnarnnnnarnarnnnnarnnnnannnnnennnnner 1 Computer Requirementskarsesasasddsassasees 2 Placing the Rubber Feet the Cable Modem 2 Cable M den OVE EM Lae 3 From Panel GST 3 ETG Pane EE EE EE EE 5 Wall tives 6 Relationship ee eed 7 What the Modem DOES en eat ere eee eee oun ene 7 What the Modem Needs Do Its 7 Contact Your Local Cable Company Jane aces 8 Connecting the Cable Modem to a Single 10 Attaching the Cable TV Wire to the Cable 10 Important Connection Information 11 USB Connection to One Computer svarar Grass SAN 11 USB Connection Without Using the Installation Wizard earvnnennannarnnrnnnnnnernnrnnnennnnnernnnene 13 Using Windows 2000 for USB Connection arrnnnnnnnvnnnvnnnnrnnnnrnnnnnvnnenanennnsennnsennnennnennnennnsen 13 Using Windows Me for USB 16 Using Windows XP for USB Connection
20. he cable modem to be connected to the hub 10BaseT or 100BaseT Hub or Switch m Straight through or standard category 5 Ethernet cable one for each computer to be connected If you have a hub with an uplink port a straight through cable be used in combination with that port in lieu of the crossover cable An uplink port has small switch on it to change the polarity of the connection It can accept either a crossover or a straight cable depending on the setting ETHERNET 12VDC Reboot LINE LINE2 EMTA TELEPHONY Null Cable not supplied Ethernet Hub Fig 4 Ethernet Hub Connection Note You may need to check with your service provider in order to connect multiple computers 22 Chapter 1 Connections and Setup Telephone or Fax Connection When properly connected most telephony devices can be used with the cable modem just as with conventional telephone service To make normal telephone call pick up the handset wait for a dial tone and then dial the desired number For services such as call waiting use the hook switch or FLASH button to change calls The following procedures describe some of the possible connection schemes for using telephony devices with the cable modem 1 Connect standard phone line cord directly from the phone fax machine answering machine caller ID box etc to one of the LINE jacks on the cable modem see Fig 5 2 If there is a phone line in your h
21. nd the Installation Complete screen appears USB Connection Without Using the Installation Wizard If you do not want to use the CD ROM follow instructions 1 through 5 to connect the Voice over IP Cable Modem to the USB port on your computer Instructions must be followed in the order they appear 1 Connect one end of the coaxial cable to the cable connection in the wall and the other end to the CABLE jack on the Voice over IP Cable Modem 2 Connect the plug from the AC power supply into the POWER AC ADAPTER jack on the Voice over IP Cable Modem and plug the power supply into an AC outlet 3 Insert the supplied Voice over IP Cable Modem CD ROM Wait momentarily for the CD window display 4 Close all open applications and dialog boxes including the CD window Note Open applications may interfere with your Voice Over IP Cable Modem installation 5 Connect one end of the USB cable to the USB port located on the back of your computer Connect the other end of the USB cable to the USB port on the Voice over IP Cable Modem Note Use only the power supply that accompanied this unit Using other power supplies may damage the unit Next you need to install the USB driver for your operating system Using Windows 2000 for USB Connection Follow steps 6 through 14 if you have Windows 2000 operating system 6 When the Found New Hardware Wizard appears click Next to initiate the search for drivers for your USB device
22. ome which is NOT connected to another telephone service provider connect standard phone line cord from jack on this line to one of the LINE jacks of the cable modem Connect a standard phone line cord directly from the phone fax machine answering machine caller ID box etc to one of the other jacks in the house that uses that line 3 If you have a multi line telephone connect a standard phone line cord not an RJ 14 type line cord from the phone to the LINE jacks on the cable modem Other phones can be added to each line by using standard phone line splitters 1 RF LY Cables Cable Splitter RF Cables 12VDC Reboot LINE1 LINE2 ETHERNET USB TELEPHONY Fig 5 Phone Fax Connection 23 Illustrations contained in this document are for representation only Chapter 1 Connections and Setup Activating the Cable Modem After you install the cable modem and turn it on for the first time and each time the modem is reconnected to the power it goes through several steps before it can be used Each of these steps is represented by a different pattern of flashing lights on the front of the modem Note All indicators flash once prior to the initialization sequence If all of the lights are flashing sequentially it means the cable modem is automatically updating its system software Please wait for the lights to stop flashing You cannot use your modem during this time Do not remove the power supply or rese
23. on Finish to complete the process Add New Hardware Wizard 8 When the System Settings Change window appears click Yes to restart your computer System Settings Change 7 To finish setting up your new hardware must restart your computer Do you want to restart pour computer now 9 The Thomson Voice over IP Cable Modem installation is now complete To validate a proper installation perform the following instructions A Click on the Start icon in the lower left hand corner of your screen B Select Settings followed by Control Panel The Control Panel window will appear C Double click on the System icon and select the Device Manager D Scroll down the list until you come to Network Adapters Double click on Network Adapters E The RCA or Thomson USB Cable Modem should exist If RCA or Thomson USB Cable Modem does not exist the Voice over IP Cable Modem was NOT installed correctly Using Windows XP for USB Connection Follow steps 6 through 9 if you have a Windows XP operating system 6 Windows XP will briefly display the Welcome to the Found New Hardware Wizard and ask you to insert the installation CD ROM that came with the unit Choose the Install the 17 Illustrations contained in this document are for representation only Chapter 1 Connections and Setup software automatically Recommended option and click
24. oot LINE1 LINE ETHERNET USB EMTA TELEPHONY Fig 2 USB Connection If you received an Installation Quick Start kit with the purchase of your modem you should use the software provided in that kit If not the Voice over IP Cable Modem CD included with your modem contains the drivers Installation Wizard and other information you need to install your Voice over IP Cable Modem The Installation Wizard serves as your step by step guide to connecting and configuring your Voice over IP Cable Modem 11 Illustrations contained in this document are for representation only Chapter 1 Connections and Setup 1 Before you begin close all open applications and dialog boxes as they may interfere with your Voice over IP Cable Modem installation 2 Insert the CD into the CD ROM drive of your computer menu of options appears THOMSON About my cable modem Please select your model number DCOM325 DCM425 TCM425 Application software DCW725 TOW710 homson online DHGS25 THGS520 THGS20K THG540 3 Click Install RCA Cable Modem If the options menu does not automatically appear A Go to the Start menu on the Windows menu bar then click Run Type the letter of your CD ROM drive followed by Thomson exe Click to begin installation 4 The Installation Wizard checks your computer to make sure you have the minimum configuration specifications required to
25. or via DHCP each time it goes through Initialization Mode Key exchange The swapping of mathematical values between entities on a network in order to allow encrypted communication between them MAC Address The permanent identity for a device programmed into the Media Access Control layer in the network architecture during the modem s manufacturing Network Driver A file that is loaded on the computer to allow the computer to recognize the Ethernet card or USB port 29 Illustrations contained in this document are for representation only Chapter 2 Additional Information NID Network Interface Device the interconnection between the internal house telephone wiring and a conventional telephone service provider s equipment These wiring connections are normally housed in a small plastic box located on an outer wall of the house It is the legal demarcation between the subscriber s property and the service provider s property PacketCable A project with the objective of developing a set of necessary telephony specifications and operations support interface specifications for cable modems and associated equipment used over the DOCSIS based cable network PSTN Public Switched Telephone Network The worldwide voice telephone network which provides dial tone ringing full duplex voice band audio and optional services using standard telephones Provisioning The process of enabling the Media Terminal Adapter MTA to regis
26. pliance If you are a professional user please follow your supplier s instructions If the appliance is rented to you or left in your care please contact your service provider Help us protect the environment in which we live NORTH AMERICAN CABLE INSTALLER This reminder is provided to call your attention to Article 820 40 of the National Electrical Code Section 54 of the Canadian Electrical Code Part 1 which provides guidelines for proper grounding and in particular specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical Euro DOCSIS compliant This product was designed according to Euro DOCSIS Specifications but can also receive signals according to the DOCSIS specifications if the used frequencies are between 93 861 MHz Important Information Operating Information Operating Temperature 0 40 C 32 104 F Storage Temperature 30 to 65 C If you purchased this product at a retail outlet please read the following Product Information Keep your sales receipt to obtain warranty parts and service and for proof of purchase Attach it here and record the serial and model numbers in case you need them The numbers are located on the back of the product Model No Table of Contents Chapter 1 Connections and ean 1 as 1 Voice over IP Cable Modem ee
27. t hear a dial tone when I use a telephone Telephone service is not activated If the rightmost light on the cable modem stays on while others flash check with your TSP or cable company If the cable modem is connected to existing house telephone wiring make sure that another telephone service is not connected The other service can normally be disconnected at the Network Interface Device located on the outside of the house If using the second line on a two line telephone use a 2 line to 1 line adapter cable For more Usage and Troubleshooting Tips use the web site links provided on the CD ROM 27 Illustrations contained in this document are for representation only Chapter 2 Additional Information Service Information If you purchased or leased your cable modem directly from your cable company then warranty service for the cable modem may be provided through your cable provider or its authorized representative For information on 1 Ordering Service 2 Obtaining Customer Support or 3 Additional Service Information please contact your cable company If you purchased your cable modem from a retailer see the enclosed warranty card 28 Chapter 2 Additional Information Glossary 10BaseT Unshielded twisted pair cable with an RJ 45 connector used with Ethernet LAN Local Area Network 10 indicates speed 10 Mbps Base refers to baseband technology and means twisted pair cable Authenti
28. t the cable modem during this process 24 Chapter 2 Additional Information Chapter 2 Additional Information Frequently Asked Questions What if I don t subscribe to cable TV A If cable TV is available in your area data and voice service may be made available with or without cable TV service Contact your local cable company for complete information on cable services including high speed internet access Q How do I get the system installed A Professional installation from your cable provider is strongly recommended They will ensure proper cable connection to the modem and your computer However your retailer may have offered a self installation kit including the necessary software to communicate with your cable ISP Q Once my cable modem is connected how do I get access to the Internet Your local cable company provides your internet service offering wide range of services including email chat and news and information services and connection to the World Wide Web Monthly subscription fee applies Q Can I watch TV surf the Internet and talk to my friends through the cable modem at the same time A Absolutely What do you mean by Broadband A Simply put it means you ll be getting information through a bigger pipe with more bandwidth than a standard phone line can offer A wider broader band means more information more quickly Q What is DOCSIS and what
29. ter and provide services over the network TCP IP Transmission Control Protocol Internet Protocol A networking protocol that provides communication across interconnected networks between computers with diverse hardware architectures and various operating systems TFTP Trivial File Transfer Protocol the system by which the Media Terminal Adapter s configuration data file is downloaded TSP Telephony Service Provider an organization that provides telephone services such as dial tone local service long distance billing and records and maintenance Universal Serial Bus USB USB is a plug and play interface between a computer and add on devices such as a cable modem Please do not send any products to the Indianapolis address listed in this manual or on the carton This will only add delays in service for your product Thomson Inc 10330 North Meridian Street Indianapolis IN 46290 30
30. to install the USB driver if you are connecting via the USB port CD ROM Contents Links to RCA and Thomson web sites Electronic file of the instruction book in additional languages Usage and troubleshooting tips Accessing the Diagnostics Display through the CD ROM A button on the CD ROM menu called Look at Diagnostics found under the About My Cable Modem menu launches your browser and displays status and diagnostic information stored within the modem in HTML format Your PC must receive an IP address assignment from the cable company s server over the cable network You may want to bookmark the IP address in your browser after the diagnostics page is displayed DOCSIS and PacketCable are trademarks of Cable Television Laboratories Inc l Illustrations contained in this document are for representation only Chapter 1 Connections and Setup Computer Requirements For the best possible performance from your cable modem your personal computer must meet the following minimum system requirements note that the minimum requirements may vary by the cable company IBM PC COMPATIBLE MACINTOSH CPU Pentium preferred PowerPC or higher System RAM 16MB 32MB preferred 24MB 32MB preferred Operating System Windows NT 2000 Me XP Mac OS 7 6 1 or higher Linux Available Disk Space 125MB 50MB Sound Card Required for audio on CD ROM N A Video VGA or better SVGA preferred V
31. u want Windows to search for driver files Search for driver files for the following hardware device USB Device The wizard searches for suitable drivers in its driver database on your computer and in any of the following optional search locations that you specify To start the search click Next If you are searching on a floppy disk or CD ROM drive insert the floppy disk or CD before clicking Next Optional search locations I Floppy disk drives I CD ROM drives IV Specify a location IT Microsoft Windows Update lt Back Cancel 9 The search should find the driver for the Thomson USB CDC Devices To confirm that this is the case click Next to continue and proceed to step 11 Otherwise see step 10 Driver Files Search Results Ef The wizard has finished searching for driver files for your hardware device SY Please wait while the wizard searches for driver files for the following hardware device Thomson USB CDC Device Search location E USB_DRIVER Newt Cancel Important Do NOT continue if the search finds USB Composite Device driver Proceed to step 10 10 Follow these instructions ONLY if the driver found was NOT the Thomson USB CDC Devices A Click Back to return to the previous window B Ensure that you have selected the CD ROM option C In addition to the CD ROM option choose Specify a location Click on Next to continue D In the lo
32. used for wall mounting Note When wall mounting the unit ensure that it is within reach of the power outlet You will need 2 suitable screws which screw diameter would be 4 4 mm to wall mount the Cable Modem or the Battery Pack Two different wall mount directions could be chosen for the Battery Pack 000000000000 0 5 e e o e e 2 KJ e 2 Note When wall mounting the unit ensure that it is within reach of the power outlet To wall mount the unit 1 Ensure that the wall you use is smooth flat dry and sturdy and use the 4 screw holes which are 101 6 mm apart from each other 2 Fix the screws into wall leaving their heads 3 mm 0 12 inch clear of the wall surface 3 Remove any connections to the unit and locate it over the screw heads When in line gently push the unit on to the wall and move it downwards to secure Chapter 1 Connections and Setup Relationship among the Devices This illustration shows a cable company that offers Euro DOCSIS compliant voice data services Voice Over IP Cable Modem Internet Cable Company Internet Service Provider Computer Phone and Fax What the Modem Does The voice over IP cable modem is residential voice enabled cable modem that provides voice and high speed data services over cable via your Telephony and Internet Service Providers TSPs I
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