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Power Sentry 4 Boating Equipment User Manual

1. The first display will show what hardware is connected to the IDE bus such as hard drive tape drive and CD ROM If the hard drive does not appear on this list its IDE connection should be checked and it may require a replacement Contact Newpoint technical support at 1 603 898 1110 or support newpointtech com If the hard drive is shown on the list but the computer fails to boot the NT operating system reload the NT operating system from CD ROM and Compass from backup tape Network Failure If the Console on the M amp C Monitor amp Control computer cannot communicate with the node either the Compass software is down or the network connection is broken Try to start Compass from the Administrator If the Administrator cannot connect to the node computer the network is the problem Check the network connections between the two computers If both connections appear to be normal try rebooting both machines If the communications continue to fail connect a keyboard and monitor to the node computer and follow the suggestions above in Computer Failure Software Failure If changes to the Compass configuration or filesystem cause a failure of the software try restoring the configuration or filesystem manually If this cannot be done restore the M amp C software from a backup tape Newpoint Technologies Inc 73 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Using the DataScope to Detect Problems The Newpoint Compass D
2. Console Runtime View Program Files Install these files if you intend to monitor and control your system on a Windows like screen SL GMS Dongle Files Files used to verify authorized use of the Compass Draw program Compass Draw Optional files used to create custom screens that represent your system Serial DataScope Optional troubleshooting tool that reports data traffic for serial devices Text Runtime Viewer Optional files to support the ASCII Console Compass Reports The new Crystal Reports Interface offers pre designed reports to use or modify Compass Web Server Optional files that support the new Compass Web Interface contents as of 01 31 01 Components for the optional Developers Toolkit are not included on the standard Compass CD Newpoint Technologies Inc Salem NH 03079 25 COMP USER 006 Rev 3 2 01 31 01 InstallShield Wizard Enter Text Please enter information in the field below Enter the login User Name for Enter a User Name indicating the Newpoint Compass super user the person who will have the The super uset is the only login which is allowed to perform PE state changes to the Newpont Compass subaystem most access and privileges in the m system Only this super user and users who are members of the Compass Admin User Group in the Windows NT User Manager can start and stop the program and change node states
3. Figure 11 Enter System Super User Newpoint Compass provides additional security features to control point access See the Newpoint Compass User Guide for details Click on Next to continue Note To configure a different super user after initial installation you must edit settings in the NT Registry Click on the Start button on the NT Desktop and choose Run In the command line enter regedit and press lt ENTER gt This command opens the Registry see sample screens below Double click on each of the following directories to drill down to Compass parameters HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Services Compass Parameters Double click on the FEPUSER selection to open the Edit String window Tab to the Value data field and enter the new login name for the Compass super user Click on OK to save your changes Newpoint Technologies Inc 26 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 g Registry Editor Registry Edit View Help ClipSrv Compass E Enum Parameters E Securit Cnnaran 2 gt Name Data feel ab Default value not set ab FEPHOME d compass lab FEPUSER ak ab IMLHOME d compass iml 0 ontrolSet Services Compass Parameters 7 Cox J cra Figure 12 The Windows Registry Editor InstallShield Wizard x Select Program Folder Please select a program folder Sz
4. Description of the solution Newpoint Technologies Inc 83 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Installation Parameters As you install and configure Newpoint Compass make notes using the following table The more information you can provide as you request Technical Support the more effectively and successfully we can help you address your issues This information is also crucial if you need to re install the software Network Specifics Installation site IP Address Node Address Node Label Server Name Server Address Name Administrator Phone E mail Name User 1 Phone E mail Name User 2 Phone E mail Network Software WinNT Rev ___ System Hardware Machine Name Minimum Requirements Your Hardware Specifications Processor Pentium II 233 HZ Memory lt RAM at least 96 MB Hard Drive at least 300 MB available Media CD ROM drive Tape Backup 1 GB Monitor 14 SVGA Newpoint Technologies Inc 84 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 System Hardware Machine Name Minimum Requirements Your Hardware Specifications Processor Pentium II 233 HZ Memory 3 RAM at least 96 MB Hard Drive at least 300 MB available Media CD ROM drive Tape Backup 1 GB Monitor 14 SVGA System Hardware Machine
5. Setup will add program icons to the Program Folder listed below You may type a new folder name or select one from the existing tinue folders list Click Next to continue Click on Next to accept the default Program Folder or type an alternate name This Windows Program folder will contain icons to access program functions HyperSnap DX InstallShield Professional 2000 Kodak Kodak Digital Science Microsoft Office Tools Netscape Communicator New Visio Drawing fstallatieta Figure 13 Select Program Folder Newpoint Technologies Inc 27 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 For easiest access to the program the installation process also places two S icons on your desktop Lompass Administrator Click on the Compass Administrator icon to access the program s administrative and configuration windows Click on the Compass Runtime icon to open the Compass Console Runtime Compass is also added to the list of programs available from the Start Programs menu InstallShield Wizard x Setup Status Newpoint Compass Setup ie performing the requested operations The Program Folder name is the last piece of information Installing CACompasstgms work gmsrun GISMOS sm_meter1 m1 that you must confirm before OOOO 21 the program files are installed on your system Installshield Figure 14 Progress Bars The installation utility displays a progress ba
6. Using Draw Models from Previous Versions Question Q If you are upgrading from Compass 31 or earlier you must reprocess your screen files using the procedure described in the release notes If this lure is not immediately followed your existing screens will not function correctly This procedure requires a Compass Draw license to complete Are you sure you want to upgrade now EEE Figure 4 Upgrade Warning Because Compass version 4 is supported by a newer version of SL Draw you will need to process your existing system screens created in earlier Compass versions The Compass distribution includes a new utility scrpatch exe to assist you This utility is stored in the Compass directory and can be executed from a command prompt see syntax below Newpoint Technologies Inc 14 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 The utility configures the visibility and sensitivity attributes for all submodels that do not already have them configured It sets them to True 1 the submodels will be visible and detectable Command Description Enter this command to update SCRPATCH all system screens under COMPASS Enter the command with a directory name argument to update only screens in the designated directory SCRPATCH lt directory name gt Enter the command with one or multiple screen name arguments to update only those screens In the Windows Explorer screen files can also be dragged and drop
7. DNS server addresses in order of use 64 80 228 3 eis Add Edit Remove The following three settings are applied to all connections with TCP IP enabled For resolution of unqualified names Append primary and connection specific DNS suffixes IV Append parent suffixes of the primary DNS suffix Append these DNS suffixes in order Add Edit Remove DNS suffix for this connection newpointtech com IV Register this connection s addresses in DNS IV Use this connection s DNS suffix in DNS registration Figure 18 DNS Settings for Windows 2000 Newpoint Technologies Inc 32 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Installing Adobe Acrobat 4 optional Question Ba Q Do you want to install Adobe Acrobat Reader to view online documentation Figure 19 Adobe Installation Option At the end of the installation you are asked if you would like to install Adobe Acrobat Acrobat is a cross platform document viewer All Compass User Guides and other documents loaded into the COMPASS docs directory are in a format readable by Acrobat If you do not already have the Acrobat Reader installed on your hard drive click on Yes in the window displayed above and follow the steps below Acrobat Reader 4 05 Setup x Welcome to the Acrobat Reader 4 05 Setup program This program will install Acrobat Reader 4 05 on your computer Itis strongly recommended that you exit all Windows
8. Getting Started with Newpoint Compass 4 0 also includes the Technical Support Guide Newpoint Technologies Inc 13 Red Roof Lane Newpoint Technology Park Salem NH 03079 2929 USA telephone 1 603 898 1110 fax 1 603 898 1113 http www newpointtech com support newpointtech com January 2001 Newpoint Compass software provides monitoring and control functions and information management for satellite earth stations Software Version Compass v 4 0 Operating System Windows NT 4 0 Doc Number COM P USER 006 Doc Revision Rev 3 2 Newpoint Technologies Inc makes no representations that use of its products in the manner described in this publication will not infringe on existing or future patent rights nor do the descriptions contained in this publication imply the granting of licenses to make use or sell equipment or software in accordance with the description Possession use or copying of the software described in this publication is authorized only pursuant to a valid written license from Newpoint Technologies Inc Newpoint Technologies Inc 2001 All rights reserved Windows NT is a registered trademark of the Microsoft Corp SL GMS is a trademark of the Sherrill Lubinski Corporation Adobe and Adobe Acrobat are registered trademarks of Adobe Corporation lt gt All other trademarks are the property of their respective holders HP OPEN VIEW All prices and policies are subject to SOLUTIO
9. Welcome to the Newpoint Compass Device Library Installation program This program installs selected Newpoint Compass Device Drivers on your computer It is strongly recommended that you exit all Windows programs before running this installation program Click on Cancel to quit the installation and then close any programs that are running Click Next to continue with the installation program WARNING This program is protected by copyright law and intemational treaties Unauthorized reproduction or distribution of this program or any portion of it may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under law Back Next Cancel Figure 26 Device Library Installation Welcome Screen To install drivers from the Device Library click on the Start button on the Windows NT desktop Select Programs Newpoint Compass Driver Installation Or you can double click on the GDRVINST BAT file in the COMPASS bin directory Click on Next to continue Newpoint Technologies Inc 42 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Get Installation Media Drive Letter Figure 27 Identify Install Source In some cases you may want to install device drivers from a directory created on your hard drive a virtual drive or on a network drive To access those drivers they must be stored in COMPASS drv on the drive or the installation utility will not be able to dete
10. stored in the COMPASS CACompass B o directory by default Figure 8 Choose Destination Location Although you are able to change this default location during installation we strongly recommend that you accept the default installation settings Click on Next to accept the default location or click on Browse to select an alternate location Newpoint Technologies Inc 23 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 On the Select Type window choose an installation method Setup Type Choose the setup type that best suits your needs Click the type of Setup you prefer Description Installs only those custom components that you select Black Box FEP Select this option to install non graphical components of the program to the local node This option does not install any application that requires a monitor and keyboard to operate Figure 9 Select Installation Type Complete Select the default to install all program files for a typical configuration Custom Select this option to review individual program components to install See below for details Click on Next to continue Select Components Choose the components Setup wil instal Select the components you want to install and clear the components you do not want to install Fe Kernel t Server Fies ae ga Demo Files T Client amp Driver Development a Configurable Driver ile cri
11. Apache Web Server which is required to support the new Compass Web Interface If you do not already have Apache Web Server installed on your hard drive and you plan to use the Web Interface click on Yes The files are immediately installed to COMPASS apache and you are returned to the installation process This installation also loads all HTML files and logs that are used to display and support the Web Interface Even after successful installation Apache Web Server can not start properly if there is no DNS domain name specified in the Windows NT 2000 TCP IP Properties Settings window In Windows NT open the Control Panel select Network then Protocols On the DNS tab enter a domain name in the Domain field Click on OK to save your entry For Win2000 select Network on the Control Panel then Dialup Connections Select Local Area Connections then Properties TCP IP Properties Advanced Properties and finally the DNS tab On the window below enter the domain name in the DNS suffix for this connection field and select the Use this connection s DNS suffix in DNS registration option Newpoint Technologies Inc 30 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Microsoft TCP IP Properties WINS Address Routing Figure 17 DNS Settings for Windows NT Newpoint Technologies Inc 31 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Advanced TCP IP Settings IP Settings DNS WINS Options
12. If you can not solve the problem you can obtain support in several ways See the Getting Started Technical Support Guide for further details Newpoint Technologies Inc 4 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Contents A WELCOME FROM THE PRESIDENT sssesssssesssseessesecsssecesereesnscesnneessnscesnneensness 3 CONTACTING NEWPOINT TECHNOLOGIES 4 Newpoint Technologies Headquarters wd Newpoint Sales Team cccccceeeeeee wd 4 7 7 Technical Support sta ABOUT THIS GUIDE ssssessssessssessssessesesessecsssessssesscsesscsessesessesessesesucsescseseeseanenses OD OCUV ES gioni aa a a Intended Audience 7 Document COnventions 00000006 8 8 9 Windows Navigation Conventions ABOUT THE PROGRAM ssesssesseseseeesseeese tae New in this Release scccesscsesceessseeseceseeceeessaeeeseeseeessaeessaes 10 Upgrade Informationin cccccccccccscccescccescecsseseseeseseessneeseneenseseneees 12 Important Information for Upgrading Compass INSTALLING NEWPOINT COMPASS 00seeeeeeeeee 16 DIRECTORY STRUCTURE sssesssssesssessessssssssecovessssssesscnnessssssessennecssesousscusecsseenesees 16 HARDWARE REQUIREMENTS amp RECOMMENDED SETTINGS s sssssssesesseeseees 18 INSTALLING NEWPOINT COMPASS sssesssessessseserseersceseesssesntesseenseesesenneenseees Installation COMpoONeNES cccecceeeceteseeteneeeeseeeneeteneeseeetseeeeneees INSTALLING THE APACHE WEB SE
13. this executable file may be inaccessible Also check the Services list in the Windows NT Control Panel the Compass service may have to be restarted Question How can I confirm which version of Newpoint Compass is installed Answer At the Windows command prompt type the following command to confirm the software version This command works with any Satnet Manager or Newpoint Compass version fepkrn v This command prompts a message to display the current version of the software Newpoint Technologies Inc 79 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Question How can I confirm which version of the Newpoint Console is installed Answer At the Windows command prompt type the following command to confirm the software version This command works with any Satnet Manager or Newpoint Compass version fepcon v This command opens a pop up window to display the current version of the Console Question What happens when the Global Database Size as specified in System parameters is reached Error messages Crash Are there any warnings at some point before the limit is reached Answer You will receive the following error message Insufficient shared memory resources Entering system maintenance mode for configuration after configuring your shared memory database size stop and restart the fep Question Can I look at the Event Logs with other software products Answer There are many products that can view or r
14. Contouator If you select the Custom E f Console Runtime View ri Progam Fies installation option this MSL GMS Dongle Files gl 3 AL Draw bs pacar _ window presents all available Space Available on C 2528368 K components Installatield Figure 10 Select Components to Install To select or deselect a component click on the checkboxes to the left of the component list Click on Next to continue Newpoint Technologies Inc 24 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Installation Components These components are installed from the standard Compass 3 0 CD ROM Optional modules are only accessible if you have purchased them and if your Compass key dongle is properly configured Contact Newpoint Customer Service for assistance or to purchase desired options if you can not access installed components Components amp Sub components Description Kernel amp Server Files Required files that contain core programs and processes Demo Files Optional files a customizable demonstration driver and supporting files Client amp Driver Developm ent Use this Toolkit to develop device drivers in a graphical Editor no formal programming Visual Driver Studio experience required The Configurable Driver is based on Driver Shell standards see below IML Client Files Optional files to develop scripts that affect run time screen objects Graphical Configurator
15. Services at min min min min Customer Site T amp E T amp E T amp E T amp E Discounts Advance Notice and Special Rates N A Included Included N A for Upgrades Standard 10 max 15 max a Compass Training N A 5 classes 5 classes Class at Newpoint lyr lyr Sched Add On Services 24 Hour Phone Support for Included N A 10 000 y N A AS r Priority Calls N A Not available or not included in the plan Newpoint Technologies Inc 65 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Terms and Conditions 1 The table above represents options for Compass Product Licensed sales only 2 Maintenance if purchased commences upon shipment of the software from Newpoint Technologies Inc and is valid for 12 months thereafter 3 Software List Price is the list price of all Newpoint software products and licenses 4 Point Release Upgrades are interim releases and do not include major upgrades Newpoint Technologies Inc is not liable for the installation of point releases or performance resulting from customer installation Engineering Consulting Services may be purchased at the above hourly rates for assistance 5 Point Releases and Product upgrades include the current Device Library Device Library upgrades are available at no charge with Tier 2 Support Plans 6 The Toll Free Support Line is available in the USA and Canada only during standard business hours 8 00 a m to 5 00 p m EST A message service is available
16. for non business hours 7 Response time is based on standard business hours for all support calls with the exception of 24 Hour Support 8 Dispatch Time is based on standard business hours for all emergency situations requiring travel to a customer site Dispatch Time is the time from receipt of order for on site services until an engineer leaves Newpoint to travel to the customer site Actual arrival time depends on travel conditions site location flight availability etc 9 24 Hour Support is provided for priority calls defined as critical system down or emergency required critical function non operational 24 Hour Support is 24 7 365 10 Phone rates are based on a minimum charge as noted and are prorated for each half hour after the first hour minimum 11 Applications Tutorial Support is support of standard operational features that are documented within the provided product manuals and on line tutorials 12 Engineering Consulting Services can be purchased in blocks and drawn upon within a year from purchase Purchases are based on a minimum of eight 8 hour blocks Newpoint Technologies Inc 66 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 13 14 15 16 Training discounts apply to a maximum of five classes within the maintenance year and can be applied to one student for five classes or one class for five students Discount is provided against cost of training excluding travel and expenses Expenses for
17. name already installed If there is a previous installation you are notified and asked if you still wish to install the driver Upgraded drivers when installed are renamed by adding an underscore character and a number single consecutive digit to the name of the driver directory The number appended to the name increments with each upgrade No more than nine upgrades renamed older files can be stored for a single driver unless you manually rename or move previous upgrade files A There is very little reason to upgrade a driver that is working properly in your system If you do upgrade a working driver be prepared to re apply any customization you added to the previous point file and supporting screens Warning Drivers do not need to be recompiled between minor revisions of Newpoint Compass Major revisions may require recompiling your drivers if this is the case you will be notified in release notes Major releases can be recognized by a number increase of 1 or more in the Compass revision title Newpoint Technologies Inc 45 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Errors Occasionally you may encounter the following issues as you attempt to install from the Device Library Use the explanation beside each issue to try to resolve the problem If you still experience problems contact Newpoint Technical Support Error Description Explanation Incorrect or Corrupt Driver Disk The phys
18. too many devices configured on the Compass node as licensed from Newpoint You must reduce the number of devices in the system To enter IDLE state and make this change first remove the Compass dongle Then start the system in IDLE state Remove devices until the number of licensed devices is not exceeded Place the dongle back onto its port and re start Compass If you require a license upgrade to support additional devices contact Newpoint Customer Service for assistance Newpoint Technologies Inc 54 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Changing Node States from the Administrator Newpoint Compass Administrator _ oO x System Edit Runtime Config Utilities Admin Config Current Node localhost Current Compass State STOP Newpoint Compass state for node localhost Ea Compass Node localhost Change Newpoint Compass State j Select As Current Node Compass State IDLE RUN Figure 30 Change Compass Node State A Compass node must be in either Run or Idle state before you can perform most administrative or configuration tasks To change the state of a Compass node click on the node once On the pop up menu select Change Newpoint Compass State to display the Compass State window Click on the appropriate button opens the entire Newpoint Compass program including Run drivers databases etc not shown here opens Newpoint Compass databases Idle but does not initiate drivers U
19. training at Newpoint are the responsibility of the attendee s Travel and Expenses are charged as follows mileage is billed at a rate of 0 32 mile airfare rentals transportation tolls parking and food lodging are billed at a rate of Actual plus 5 Maintenance Plans require a separate line item that specifies the selected plan i e Compass Licensed Maintenance Plan Tier 1 and price on customer Purchase Order Discounts are available for three or more multi year maintenance plans Payment Terms Maintenance Plans and Services Net 30 Upon Plan Commencement Pending Credit Approval Hourly Maintenance Plan Services Net 30 Hourly Non Maintenance Services Net 10 Newpoint Technologies Inc 67 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Newpoint Technologies Inc 68 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Windows Navigation Conventions Windowing and Window Elements A window is a framed rectangular area of the screen Some windows such as the system overview window occupy the entire screen while others are smaller and appear on top of larger windows Title Bar The title bar is a strip across the top of the window and contains the window name To drag move the window click on the title bar and move the mouse while you hold the left button down Buttons Buttons perform functions On screen a button appears 3 dimensional as if it is sticking out of the screen The label n
20. 1 01 The Compass Device Wizard asks you simple questions and then configures driver buses and the devices attached to them based on your responses The Wizard also generates device icons for each new device to help you create system screens It s that simple The updated Device Library contains new tested drivers that are compatible with Compass and with dozens of devices The Device Library User Guide is included in the documentation suite on the standard Compass CD paper copies can be purchased through your sales representative Compass 4 0 is now supported by a newer version of the Draw program SL GMS 6 0 Adobe Compass 4 0 is now supported by a newer Inspiration becomes reality version of Adobe Acrobat 4 0 Newpoint Technologies Inc 11 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Upgrade Information Important Information for Upgrading Compass From previous versions of Newpoint Compass InstallShield Wizard x Welcome Modify repair or remove the program amp Welcome to the Newpoint Compass Setup Maintenance program This program lets you modify Select new program components to add or select currently installed components to remove Repair ied Reinstall all program components installed by the previous setup C Remove Remove all installed components Installshield Figure 3 To Upgrade select Repair Compass clients distributed with older Compass rele
21. 6 Salem NH 03079 Rev 3 2 01 31 01 Question For some reason system drivers seem to be stuck in a loop and performance is suffering What can I do Answer At a command prompt type the command fepkill 9 lt pidnumber gt The pidnumber is the PID of the driver process as shown in the Windows NT Task Manager This command kills the driver and you don t have to reboot the system to regain control Newpoint Technologies Inc 82 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 FAX Technical Support Checklist To expedite the resolution of your question and to help you track it please complete this checklist before you contact the Newpoint Technical Support Group This form also serves as a faxed Technical Support Request fill in all information you can provide and fax to Technical Support Shaded information will be provided by the Support Engineer who works with you to resolve reported issues Note that if you are not currently under Warranty or have not purchased a support plan then Pay per Call charges apply Issue Open Date Issue Close Date Support Request Company Name Phone Contact Fax e mail Date Time to Contact Site ID You EST Assigned Case Number H amp ersion Newpoint Assigned Priority Compass version Support Engineer Description of the problem Other useful information error logs troubleshooting attempts and results etc
22. IDLE El Figure 31 The Node State Change Log If there are any problems opening point files for system drivers as you attempt to go to Idle or Run state from Stop the log displays an error message The message includes the name of the associated point file the line number in the file and a brief description of the problem Click on Close to return to the Compass Administrator Changing Node States at a Command Prompt We strongly recommend that you change node states from the Administrator However you can access and change the state of the local node without opening the Newpoint Compass Administrator At a Windows command prompt type one of the following commands to change node state to Run loads drivers sie dealin databases etc to initiate local node databases Idle state Use fepstate 1 this command if the tasks you plan to perform do not require active drivers to bring the local node state to Stop Before you f A meer p stop Compass make sure to exit the Console Newpoint Technologies Inc 56 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Slrarnaterporrconrsr core POEET The State Change Log details Starting process fepkrn initialization complete configured device count to the system license device limit Notes The Edit and Runtime Config menu options on the Administrator are only enabled when the current selected node is in Run or Idle st
23. N change without notice eet Se Say vt DY Please note that printed documentation may not be the most current version due to print lead times and other production issues the Compass software CDs will always contain the most current version of any user guide at the time of software release For the absolute latest version of any document you can visit our website http www newpointtech com authorized users can download the latest files in PDF Adobe Acrobat or DOC Word 2000 formats Newpoint Technologies Inc 2 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 A Welcome from the President Welcome to the Newpoint family This Guide contains information you will need to ensure success with Newpoint Compass Each section contains practical information Use this Guide to install the program find answers to your questions and find out about technical support services plans and options We put a great deal of thought with you in mind into the support plans and options detailed in this Guide As you know it can be quite costly to offer or to purchase technical support as products and services become ever more expansive Our Support Program meets three objectives we provide timely fair and economical support to our customers What does that mean Timely support We provide alternate methods of seeking assistance and information and we make sure that you receive excellent courteous and prompt ser
24. Name Minimum Requirements Your Hardware Specifications Processor Pentium II 233 HZ Memory RAM at least 96 MB Hard Drive at least 300 MB available Media CD ROM drive Tape Backup 1 GB Monitor 14 SVGA System Hardware Machine Name Minimum Requirements Your Hardware Specifications Processor Pentium II 233 HZ Memory RAM at least 96 MB Hard Drive at least 300 MB available Media CD ROM drive Tape Backup 1 GB Monitor 14 SVGA Newpoint Technologies Inc 85 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Installation Newpoint Compass Version Q 3 0 LL Other Blue key Compass Gray key Compass Draw Serial Numbers Parallel Port Printer Port Installation Path U Black Box FEP Setup Type L Complete L Custom identify installed modules below CL Kernel amp Server L Graphical L Configurable Files Configurator Files Driver 0 Driver Pack O IMLClient Files H Console LJ Demo Files Runtime View L Program Files L Dongle Files CL Compass Draw L DataScope L ASCII Console Q Documentation Environmental FEPHOME Variable Path GMS_HOME Newpoint Technologies Inc 86 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01
25. Newpoint Technologies Inc 48 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Driver Supported Models Scientific Atlanta 1036 7630A LNA Protection Switch Switch HPAC RM11 Switch HPAC RM12 1037 Locus SSPA Switch HPAC RM21 Switch HPAC SSPA RCP1200 and RCP1100 LNA 1038 Locus Switches Switches RCP1200 and RCP1100 UDC Switches 1039 IDB HPA Switch RS40 HPA Switch 1040 Radyne Modems RCS10 DMD10 1041 Fairchild Modems amp MS298 Modem Switch SM2900 Switches Modem SM4000 Modem 1047 Xicom HPAs and TWTA KPA XTC110D Switch Switches XTC120D Switch XTC121D Switch Satellite Systems 1050 Corporation Beacon BTR 3430 Tracking Receiver Tracking Receiver 1053 Comstream Modem OM701 Modem CX801 Modem Switch amp Switch 1056 oo Modicon MODBUS PLC 1057 Koyo PLC Koyo Optomux Opto22 PLC 1059 Miteq UPC UPC A NTC2062 NTC2063 NTC2077 1064 Newtec Modulators NTC2075RSU NTC2080 NTC2085RSU NTC2085RSUM 1069 IPM IPM BP375 Uninterruptible Power System 1071 EFData Up Down SDC1200A SDC1400A V901 V2200 Converters 1074 Noisecom UFX BER 1200 C N Generator 1078 Seatel ACUs TAC92 DAC97 1079 Electralert Site Sentry 2 1099 General Instruments DSR 4800 Digital Satellite Receiver Newpoint Technologies Inc Salem NH 03079 49 COMP USER 006 Rev 3 2 01 31 01 Logging Into and Exiting the System This section details
26. RVER OPTIONAL bets INSTALLING ADOBE ACROBAT 4 OPTIONAL sssssssesssesseseseerstersesesneesneenseees REINSTALLING NEWPOINT COMPASS ssssssesssesecssecseeessessesesstecsectseeesererneenseees INSTALLING YOUR RAINBOW KEY sessssssssessetesseesseesseessesesntecseenseeesetenneenseees Modifying Port Settings ccccccscccesesesscessecesseceneeeseseseesensesaes THE NEWPOINT DEVICE LIBRARY i Installing Library Drivers iss Driver CPST Ade S roei iar ie r i E E ErrOVS sss sscssscscasssssacstssscsessssaesssssedssssacassestaessesetscosscaesassecsesssasss Device Library Contents and File Structure osese 47 CURRENT DEVICE LIBRARY BY MODULE ID esssssesssessesessesssesseeestesneenseees 48 LOGGING INTO AND EXITING THE SYSTEM 50 STARTING UP AND SHUTTING DOWN THE COMPUTER ssssesseseeseseseeseeeeees 50 STOPPING AND STARTING COMPASS ADMINISTRATOR ssssesseseeseseeeeeeeeeees 51 CHANGING NODE STATES FROM THE ADMINISTRATOR CHANGING NODE STATES AT A COMMAND PROMPT 56 CONFIGURING THE SYSTEM sccccsssssssseeeees eae NEWPOINT TECHNICAL SUPPORT cccssssssssccssssssscssscccsscssscssscceeses 59 WHAT DO WE SUPPORT cssessessessessssssssesssssesssssssussecsecsecsecsessecsessessessesssssssessecses 59 HOW DO WE PROVIDE SUPPORT ssssssssssssssssssecsecsecssssessessessssssssesassessecsessessecses 61 The Problem Resolution Process cccccccccccssssssssssssssscssesseessssseees 6l Problem Prioritization
27. a To enter a value into a field click on the field When the text input cursor l appears in the field type in the new value and press lt Enter gt To cancel the entry and return the field to its previous value click on the right mouse button Wherever possible entry fields are configured with a specified range of values preventing you from entering an invalid value Note Entry fields always display the last value sent It is important not to confuse the entry field with the status line Newpoint Technologies Inc 70 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Navigating in Newpoint Compass Newport Compert Adreeuttrator Sete Edt Bortrefonig User SdrerLorfip Curent Node bosheat Curreri Corpor Rua STOP Newpoint Compass uses Windows NT compliant navigation conventions If you ve never used Windows NT compliant programs we strongly suggest that you read this section to become familiar with terms and conventions used in the program This sample window contains many typical navigation components Menu Bar For submenus click on a menu title or press Alt and the underlined letter on the Menu Bar Application Toolbar Major program functions are shown as icons or pictures Control Menu Box Click on the Control Menu Box to display the control menu for that window You can move resize minimize maximize and close the window Window Title This manual will use the Window Title when it ref
28. alem NH 03079 COMP USER 006 Rev 3 2 01 31 01 Device Library Contents and File Structure The Device Library contains all code documentation and supporting materials for device drivers that integrate with the Newpoint Compass satellite earth station management system Each driver you select as you install the Library is installed into the Compass file structure File Edt View Tools Help Bso ell e a ese Contents of C Compass crv SSC btt_ Name Size Type Modified Attributes My Computer J ssc bmp TIKB LView Pro Image Fie 09 29 1999 9 24 AM A 3 Floppy A E sse_bt3430_fpanel mt SKB unnamed Document 09 29 1999 9 24 AM A GETAG A sso_btr3430_icon mt 2KB unnamed Document 09 29 1999 9 24 AM A BHAR Acrobats By ssc_bt13430_less dy 1KB DY File 09 29 1998 9 24 AM A E backup E ssc_btt3430_less mt 1KB unnamed Document 09 29 1999 924 AM A GES Faa fal vssver scc 1KB Microsoft SourceSaf 09 29 1999 3 24 AM A SE bn H Dev_Shel docs a dv HE comtech mE Drivers a Ss EHE btr_1050 E Documentation HE etc ll oe Figure 29 Device Library Directory Structure In the example above the device driver that supports the SSC BTR 3430 Beacon Receiver Device Library ID 1050 is installed to a unique directory Ssc below COMPASS drv Each driver directory contains separate directories for driver documentation and for Console screens you can use to create runtime monitor and control displa
29. allation Mouse Use a three button mouse to take advantage of all navigation features in Newpoint Compass A two button mouse is acceptable Display SVGA monitor that can support 65536 Colors Small Fonts Enabled and 1024 x 768 resolution Plus We recommend that you disable the option to Show window contents while dragging This setting is located in the Display Properties page on the Windows NT Control Panel Operating System IMPORTANT Newpoint Compass operates on the Windows NT 4 0 platform exclusively Windows NT Server or Workstation must be installed on your PC before you install Newpoint Compass Networking functionality must be present even if you plan to use Newpoint Compass on a single stand alone system File System IMPORTANT Compass should be installed over an NTFS file system The FAT32 file system can not provide as secure an installation as the NTFS file system Network Protocol IMPORTANT TCP IP must be resident on the system to which you are loading Compass If the installation process can not detect this protocol the process is halted and a pop up window reports the problem Refer to Windows NT documentation for instructions to load TCP IP to your machine Newpoint Technologies Inc 18 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Note The minimum processor speed and installed RAM required to support your system is directl
30. allation places an icon on your Windows Desktop to access Adobe Acrobat Newpoint Technologies Inc 34 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Note Adobe Acrobat Reader is distributed free of charge on this CD For additional technical support related document management products and updates to the Reader please go to http www adobe com on the Internet Newpoint Technologies can not be held responsible for use of this Reader or any other Adobe product If you have any problems accessing Newpoint documents in pdf format with the Reader the full extent of our ability to help you will be to forward another copy of the pdf file to you The following documents are installed from the standard Compass 4 0 CD ROM Newpoint Compass Getting Started User Guide and Technical Support Reference Guide e Newpoint Compass User Guide e Newpoint Compass Draw User Guide e Visual Studio User Guide Compass Scripting User Guide e Device Library User Guide This list is current as of 01 31 01 documents are subject to review at any time Printed copies are available contact your authorized Sales representative Updates and additional documents may be made available on the Newpoint Technologies website www newpointtech com to registered Compass users Please note that printed documentation may not be the most current version due to print lead times and other production issues the software CD will alway
31. and Resolution Goals ccccccccccccceceeee 62 Support is a Collaborative Process sses 63 Newpoint Technologies Inc 5 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 MAINTENANCE PLANS COMPASS LICENSED SOFTWARE ccssccesseeesseeees 65 APPENDICES ivesssssasesavesssesesssasexavexs WINDOWS NAVIGATION CONVENTIONS Windowing and Window Element n os 69 Navigating in Newpoint Compass sae MAINTENANCE amp TROUBLESHOOTING sssssssseseesseesseeeseesnsernseesneesneeeneessnees 73 Computer Fail f sieisesiiiiei ieies dierned eii ere ein 73 Network Failure Software PQUUTE o socscccicertsscicsiseisinsessinaesndessiesncassinsedeieodsessaciasss 73 Using the DataScope to Detect Problems n 74 Tips amp FAQ s Software ISSUES ci siccissccisoissisesstesiencstestsesodss ised stonibecdessideastasigeiste 77 Frequently Asked Questions cccccsccsesseessseenseeeneesenteseneensnees 79 Newpoint Technologies Inc 6 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 About this Guide This Guide provides information and procedures required to install and configure Newpoint Compass software Objectives With the assistance of this manual you will be able to 0 install all components of Newpoint Compass version 3 0 L locate the install directories for all components CL complete initial configuration tasks L obtain further information and assistance from Newpoint Technical Support Intended Audien
32. ases and custom clients compiled with toolkits from older releases can not connect to the Compass 4 0 server Before you decide to upgrade to the newest version of Compass consider the following e Ifyou upgrade you will have to recompile all drivers and custom clients with the Compass 4 0 Toolkit e Ifyou upgrade you must upgrade all systems at all sites you cannot upgrade only some of the systems in a network e Ifyou use Mercury units in your system and you upgrade to Compass 4 0 you must also upgrade the Mercury units Newpoint Technologies Inc 12 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Yv VV Vv The following files are protected during an upgrade or re installation to the same target directory COMPASS Any other file is subject to replacement Therefore we strongly recommend that you avoid edits to files not included in the list Y etc system pnt etc feprpl cfg etc system mnu iml ipe cfg etc init ctl gt etc system cfg etc custlink cfg gt etc admin txt etc default dy gt etc pointdb cfg screen overview m1 VV Vv If you have created custom icons to access Newpoint Compass software or screens and if you reinstall Compass to a different hard drive location remember to edit your icon properties click on the icon with your alternate mouse button select Properties It makes sense to back up your system before you make major changes to your hardware or install new software Altho
33. ataScope utility detects data transfer problems between your serial devices and the Newpoint Compass server the FEP You can also monitor communications on a remote FEP Your system device drivers must be running in order to view their processes in the DataScope Bring the node that runs these devices to Run state before you open DataScope E Serial Datascope _ Of x Select Runtime Node Select Driver Instance lvertex_acu_1032 exe ACU_BUS Imaxtech_Ina_1017 exe LNA_BUS eti_adh_1008 exe DEH_BUS cpi_hpa_1006 exe HPA_BUS comstream_modem_1053 exe MODEM_B Figure 32 Select a Driver Instance to Monitor To access the DataScope click on the Start button on the Windows NT Desktop and select Programs Newpoint Compass Serial DataScope Select the host and driver device you wish to monitor Select a driver All drivers loaded to the selected runtime node appear on this list Click on View to open the screen below The Viewer displays each Read and Write command as it is sent to or from the selected device If the device is connected to a NUL port you will see commands sent from the runtime node to the device but there will be no response from the device Newpoint Technologies Inc 74 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Datascope Viewer Lx 0 03 0 103 03 03 P 03 Click on Stop to freeze the current page of data a on the screen The Stop button toggles to a display Start
34. ate If the Compass node goes down crashes or you bring fepstate to 0 from a command prompt while you are working in the Compass Configurator one of these error messages may appear as you try to enter data or to exit from Configurator Unable to connect to FEP node Failed to Connect to Newpoint Compass database Could not save driver to disk check permissions The state of the current Compass node is only checked when the Select Current Node or Change Newpoint Compass State commands are executed For example if a Newpoint Compass node state is changed from a remote node the new state does not display properly on the local node until the local node executes one of the above commands If the current node local or remote is in Stop state the Configure Driver Buses and Points and Configure Miscellaneous Points menu options and on the pop up menus for each node are disabled Newpoint Technologies Inc 57 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Configuring the System There are several tasks you must complete in Compass before you begin to add and configure any devices to the system Unless otherwise indicated all of these tasks are performed from the Runtime Config System Configuration menu on the Newpoint Compass Administrator Remember that the currently selected node must be in Run or Idle state to access this menu The tasks listed below are all discussed in detail in the Newpoint Compass User G
35. ce This manual provides information suitable for system operators and integrators who are tasked with maintenance and customization of a device based monitor and control system The successful end user of Newpoint Compass and related documentation will have a solid understanding of the devices and technologies that are configured in the system Windows NT related topics are not discussed in detail please refer to Microsoft documentation for detailed procedures and concepts Newpoint Technologies Inc 7 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Document Conventions The following conventions are used throughout this guide Convention Indicates courier This typeface is used in examples of command sequences and ASCII file contents Italic Text Italics identify new terms and variable expressions such as parameters Angle brackets specify keyboard keys such as the lt gt lt TAB gt or lt BACKSPACE gt keys Note that your keyboard may not be labeled as shown in the text SMALL CAPITAL Small caps indicate names of keys on the keyboard LETTERS for example lt SHIFT gt or lt ALT gt Key combinations for which you must press and KEY KEY hold down one key and then press another for example lt CTRL gt lt P gt or lt ALT gt lt F4 gt ZENTERS Press lt ENTER gt after all command sequences typed at the keyboard unless otherwise indicated Menu Submenu The m
36. click on Start when you are 03 ready to view more information Note that a when you click on Stop you also freeze the 03 DataScope new information is collected only 03 A 03 when you click on Start to restart the Viewer 03 A fal display 03 03 P 03 Click on Clear to remove all records from the eae Viewer or on Close to close down the Viewer Clear Close Figure 33 DataScope Viewer Output Notes The Viewer is supported by a buffer that limits viewable records to 512 at any given time If the DataScope is allowed to run without a break it will overwrite records oldest first to remain within the 512 line limit The DataScope can not present valid data from a device if the related driver is in simulation training mode or if the device has been assigned the NUL port in the Compass Configurator You may see a series of carriage returns displayed in the Viewer if the test device does not readily respond Remote nodes only appear on this list if they have been configured in the Administrator and there is proper security authorization Newpoint Technologies Inc 75 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Tips amp FAQ s Check out the Newpoint website Z Newpoint Technologies Inc Satellite Network Monitor and Control Microsoft Internet Explorer Ele Edt Vew Favores Tools Help J e o gt 0f A a f BS 4 amp M H Back Forward Stop Rehesh Home S
37. counts It is also important to make sure that security levels and user accounts are properly established so that unauthorized users do not access or modify sensitive information Log all system maintenance and reconfiguration activities So that we can better assist you keep an ongoing Activity Journal or log that briefly details hardware or network modifications as you make them While we may not always be able to assist with problems caused by these modifications we can reach any possible resolution more quickly if we know what has been done Contact us when you need help It can be difficult to find you if we need to call you back to resolve a support issue We ask that you provide a convenient time to call when you will be at the site and prepared to follow troubleshooting instructions Help us to help you Use the Technical Support Checklist to prepare for and document each request for technical support This form located at the back of this Guide includes information we will require while troubleshooting and resolving your issues Make copies of the form for further use Newpoint Technologies Inc 63 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Before you call for support review the checklist below to further diagnose the problem or even to solve the problem without further assistance CL Have you recently modified your system Is it possible to return to the original configuration L Have you upgraded your operat
38. ct the files Enter the drive letter no colon required for the disk drive or CD ROM drive that contains the Device Library distribution Click on Next to continue Newpoint Technologies Inc 43 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Select Device Drivers Select Device Drivers ETIN4DH_1008 Fairchild modem_1041 Selecta DeSeectl Back Finish Carca Figure 28 Select Device Drivers Click on each driver you want to install You can install each driver individually or hold down the lt CTRL gt key on your keyboard as you select all the drivers you wish to install Click on Select All or De Select All to include or exclude all drivers from the installation Click on Finish to begin the installation e Selected drivers are installed in drv under FEPHOME COMPASS e Screens are stored in the screen directory directly below FEPHOME If any screen file has the same name as another in the screen directory you are warned and given the option to continue or cancel the process e Device palettes are copied to COMPASS gms work gmsrun palettes and are immediately available for use in Draw Palettes are unconditionally installed any time the installation program is run and at least one driver is installed Newpoint Technologies Inc 44 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Driver Upgrades The installation program determines if there is a driver directory with the same
39. earch Favorites Histo Mal Pint Ed Discuss 7 B Address http www newpointtech com Z 260 Linke NEWPOINT Members Only Home por n e Getting Started e Corporate and Compass Overview gt Products amp Solutions e Compass User Guide e Mercury Presentation See e Compass Device Library User Guide e Eclipse SS0G Carrier Lineup S penoad araiias e Compass Draw User Guide Clients amp Endorsements e Compass Scripting User Guide News amp Events Developer Toolkit User Guide Visual Driver Studio Users Guide Contact Us rt T Support amp Training Request for Pricing Join Mailing List e Compass Part s and Description o rackweb gt Members Only Frequently Asked Questions e Newpoint Corporate Presentation Career Opportunitie gt Driving Directions gt Site Mat gt Webmaster Search _ I E NEWS Loral Executive Joins Newpoint NEWS Newpoint Selected as Best Management Package Figure 34 Newpoint Technologies Customer Support Page top On your Internet browser go to http www newpointtech com The Newpoint Customer Support Section contains downloadable manuals presentations and whitepapers FAQs and tips for using Newpoint Compass contact information for additional Technical Support forms to report apparent defects and to request enhancements Newpoint Technologies Inc 76 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Software Iss
40. el to remote sites real time data from all sites is accessible from a central Monitor and Control station Data Management and Analysis With Compass information is readily available on screen to make rapid decisions and you can design custom reports and plots to assist with planning and maintenance Newpoint Technologies Inc 9 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 New in this Release Newpoint Compass builds on the strengths of its predecessor Satnet m Manager for Windows NT This section briefly introduces features recently added to the program F Compass 4 0 can be installed and used on BP Windows 2000 the Windows 2000 operating system With the optional Web Interface you can view system data from any computer installed with a web browser Compass now has a built in interface to Crystal Reports a powerful and time tested reports generator Contact your authorized Compass sales representative for details SuperNova Decision Query Report Writer for Compass has been discontinued with the release of Compass 4 0 This product will remain available for purchase by customers using Compass 3 1 and earlier versions Several Compass clients have been redesigned as Java applications for greater functionality portability and stability The new Java applications a j include e AEM Viewer e Trend Historian e Plot Manager Newpoint Technologies Inc 10 COMP USER 006 Salem NH 03079 Rev 3 2 01 3
41. enu path to a function is displayed from the primary menu option through each submenu Click on each menu option as it appears on the screen The note symbol indicates additional information about a topic The warning symbol indicates additional important information about a topic E The light bulb indicates additional technical information related to a topic Windows Navigation Conventions If you are not familiar with the Windows NT Desktop and environment see the Appendix for a brief discussion of Windows and Newpoint Compass navigation conventions COMP USER 006 Rev 3 2 01 31 01 Newpoint Technologies Inc 8 Salem NH 03079 About the Program What s in the box System Configuration Flexibility In Compass Administrator use simple point and click routines to add new sites nodes and devices The Administrator makes it easy to customize system alarms and other driver point details From here you can also edit Console screens and logic scripts and view current or historical data trends Easy Customization Use Compass Draw to build new screens or modify current screens to reflect changes to your system hardware Use the Object Linking function to connect screen objects with system data points Real time Data Display You need immediate access to device and system information in your network Compass provides real time data to your operators There is no more need to trav
42. eport on the Alarm and Event Logs To open these tables with other products they must be able to read FoxPro tables and index files How this is accomplished from product to product differs some may be able to open them directly some may need to be configured for external data sources In Microsoft Access for example you must create or have created a database to which you want to connect the tables You then can either Import or Link to the Alarm and Event Log tables Import means copying the data to a new table and Link means connecting to the tables The later is generally the preferred method as the import needs to be refreshed as needed where links are always up to date You will need to specify the file type Foxpro dbf files Newpoint Technologies Inc 80 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Question Where are the Alarm and Event Log files stored Answer Alarm and Event tables as well as Trend Historian tables are stored in the etc data directory under the FEPHOME directory as specified by the system environment settings this is typically C COMPASS etc data Question How can I view Alarm and Event information from other nodes with the Alarm amp Event Viewer Answer There are several ways to do this You can invoke the Alarm amp Event Viewer with the host to which you want to connect as a parameter as in fepaem h remotehost remotehost is the name or IP address of the remote host for which yo
43. ers to the window displayed Minimize and Maximize Buttons Click on Minimize to reduce a window to an icon Maximize enlarges the window to fill your screen Newpoint Technologies Inc 71 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Pop up List Button Click on the button to display a pop up list of items to select Pull down List Box Click on the arrow to display a drop down list of items to select Mouse Pointer Use this pointer to indicate items or areas to select or open Text Entry Fields Type requested information in these fields Scroll Bar List Box Click on the arrows at either end of the scroll bar move the scroll box or click in the scroll bar to navigate through records or items Radio Buttons Click on a radio button to select it An option is selected when the button is filled You can select only one button from a group Check Boxes Click on an empty checkbox to select it The option is selected when the box is filled If there are multiple boxes you can select more than one Status Line Queue Text When you rest the mouse cursor on a function button Compass offers a brief description of the function Newpoint Technologies Inc 72 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Maintenance amp Troubleshooting Computer Failure If a computer fails to boot up it could be that the monitor or keyboard is not plugged into the computer Check these connections and reboot the computer
44. ext to or on a button identifies its function In the figure above there are two buttons labeled Add and Cancel To execute a button function click on the button There are two types of buttons depending on the function they perform Display buttons open or close windows or move you to another display Many windows display a Close button that closes the current window and returns you to the previous window Most windows also display a button to return to the top level of the system hierarchy Newpoint Technologies Inc 69 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Execute buttons perform control functions When an Execute button is selected a small pop up window appears asking for confirmation of the request before performing the action This pop up window has three buttons from which to choose If the function is a state change two of the buttons are labeled with the states e g Auto and Manual and the third button is labeled Cancel Select the appropriate button or select Cancel to abort the function If the function is not a state change one of the buttons is labeled Execute and one is labeled Cancel Select either Execute to perform the function or Cancel to abort the function Entry Fields Entry fields are used to input values On the screen entry fields appear to be 3 dimensional as if they were set into the screen All entry fields have labels either above or to the right of the field describing the dat
45. how to start the Newpoint Compass computer and to launch Newpoint Compass A Before you can use the program to monitor your system you must configure System Parameters The Compass User Guide contains these important procedures IMPORTANT Starting Up and Shutting Down the Computer To start your computer 1 Turn the PC and monitor on 2 Enter a login name and password at the NT Login window If you are an authorized system user Windows NT opens the Desktop To shut down your computer 1 Bring the current node to Stop state and close the Newpoint Compass Administrator 2 Close all other open applications and windows If an application requires a backup perform that task 3 Click on the Start button on the Windows NT Desktop Select Shut Down on each of the next two windows The PC logs you off and closes Windows NT Newpoint Technologies Inc 50 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Stopping and Starting Compass Administrator Open Newpoint Compass using one of the following methods e RECOMMENDED Click on the Compass Administrator icon placed on your Desktop during installation or e Select Programs Compass from the Windows NT Start menu or e Click on the Start menu button select Programs Command Prompt to access the command prompt Enter fepadm Before you exit the Newpoint Compass Administrator close all open windows and bring the current node to Stop state Click on File Exit t
46. ical drive indicated by the user does not contain a COMPASS drv directory Access Violation The COMPASS directory does not have read privileges Newpoint Compass not installed in supplied path The file fepkrn exe in Windows NT installations or the file fepkrn in Unix installations does not exist in the directory bin under the directory pointed to by the FEPHOME environment variable This file must exist in a functional Compass installation Installation logical drive error lt additional info gt Errors extracting the default logical drive occurred Please call technical support FEPHOME not defined The environment variable FEPHOME must be defined This process is part of the installation of Compass This error typically indicates that Compass was improperly installed or has been moved from its original location Error finding files at source Errors extracting files from the installation source occurred Please call technical support System Call error lt additional information gt An error occurred executing the operating system command indicated in the additional information Unspecified General error Call technical support Cannot Upgrade Drivers More than 9 Times It is not possible to install driver files for the same device more than nine times unless you manually relocate the older copies stored in the directory Newpoint Technologies Inc 46 S
47. ing from hardware reconfiguration after we have successfully installed and tested the system to your satisfaction you have signed Acceptance Test Documents Newpoint Technologies Inc 59 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 System Support vs Consulting Services and Tutorials e System Support is the resolution of problems that impede use of your system such as missing or defective functionality system crashes and error messages System Support services are included in warranty agreements and support plan contracts For example contact us for technical support if you receive error messages when you attempt to add a new driver bus to the system using documented procedures e Tutorial Support guides you through use of Newpoint products A support engineer steps you through the process over the telephone Tutorial support for processes covered in training or in system documentation is discounted in our support plans or billed at varying rates see maintenance plan descriptions for details For example call for tutorial support if you want to work with a technician as you follow step by step procedures to add a driver bus to the system Because this is a fully documented procedure this service is at extra cost e Consulting Services are discounted in our support plans Newpoint Technologies Inc provides consulting services at your site or via phone fax mail or email You may require this additional assistance t
48. ing system a driver file CL What is the exact error message received What were you doing under what conditions when the error occurred Does the error occur frequently constantly L Does every user account experience the same problem Does an operator have a problem but your super user does not CL Windows NT offers an Event Log that may provide useful information On the NT Desktop click on the Start button then Programs Administrative Tools Common Event Viewer Review each event logged at approximately the same time that you experienced the problem in Newpoint Compass Newpoint Technologies Inc 64 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Maintenance Plans Compass Licensed Software Gren Warranty Tier 1 Tier 2 Pay per Plans 90 days Support Support Call 12 18 Cost Included Software Software N A List Price List Price Services Point Pelease N A Included Included N A Upgrades Device Morary N A 1 000 Included 2 500 Upgrades Toll Free Technical Unlimited Calls se Support Response Time 2 hrs 4 hours 2 hours Web Support and N A Fax on Demand Included N A Included Applications 250 hr Tutorial Support 100 hr min min Consulting 200 hr 300 hr 200 hr 300 hr Services at NTI min min min min Response Time for Consulting 8 hours 16 hours 8 hours N A Services Consulting 250 hr 300 hr 250 hr 300 hr
49. lect Configure Sentinel Driver From this window see below you can add edit or delete ports It is very unlikely that you will need to customize settings but if you require assistance to do so click on the Help button for detailed instructions Sentinel Driver Parallel Ports Physical Addr Address Port Type Bus Bus Type Space 378 Autodetect Add Remove Edit OK Cancel Help About Figure 25 Port Configuration Newpoint Technologies Inc 40 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 The Newpoint Device Library Newpoint Technologies includes a collection of Compass compatible device drivers and supporting Console screens with each Compass software distribution Because there are so many drivers in this Device Library we have also developed a utility to help you install only those you need Note All driver files and supporting screens are stored on the distribution CD ROM in non compressed formats you can easily copy files from the disk to your hard drive to install device drivers However for your protection we strongly recommend that you use this utility which will install drivers and screens to their correct locations and ensure that previous versions are not overwritten The Device Library is released periodically between and with program releases and updates Newpoint Technologies Inc 41 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Installing Library Drivers
50. ll Sentinel Driver Remove Sentinel Driver Quit Sentinel Install x Specify the Path of the Sentinel Files C compass gmsdong I386 Figure 24 Installing the Sentinel Driver Accept or edit the path to the Sentinel files installed to the directory shown above in a standard installation and click on OK to continue Sentinel Install x Driver Installed Restart your system Within a few seconds a confirmation window appears to verify that the key is successfully installed As the confirmation message requests close all open applications and reboot your system Newpoint Compass is now ready to use Newpoint Technologies Inc 39 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Modifying Port Settings During installation the Sentinel Driver locates all ports known to Windows NT and configures these ports automatically You can also define ports and edit settings select Configure Sentinel Driver from the Functions menu Most systems do not require customization If you edit settings remember to reboot the system for changes to take effect To access the Configuration window On the Windows Desktop click on the Start button Select Run On the command line type the following path and command c compass gmsdong dglsetup exe Click on OK to open the Driver Setup Program workspace Remove Sentinel Driver Quit The Sentinel Driver Setup Program screen displays a single Functions Menu On the menu se
51. nbow keys enable Newpoint Compass Draw and the View Console Both keys are 25 pin standard IBM PC serial parallel port adapters with male and female connectors Plug the female end of the blue Newpoint Compass key into a serial COM port on the back of the computer Plug the female end of the gray Rainbow Draw key into a parallel LPT port For networked applications make sure that both keys are installed on each system computer Run the dongle setup procedure below on each computer CAUTION Never attach the Draw key to a RocketPort or you will destroy it The blue FEP keys can be connected to a RocketPort but you will need a 25 pin female to female gender changer On the Windows Desktop click on the Start button Select Run On the command line type the following path information c compass gmsdong dglsetup exe Click on OK to open the Driver Setup Program workspace Newpoint Technologies Inc 38 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Note This path to the dgl setup executable file is only applicable if you installed the program to the default location suggested during the installation process If you chose to install Newpoint Compass to another location on your hard drive use the Browse button to search for and select the file in the alternate location s The Sentinel Driver Setup Program screen Install Sentinel Driver displays a single Functions Menu On the menu Configure Sentinel Driver select Insta
52. ng should be 1000 KB per driver loaded to the system For example if six drivers are loaded the Global DB Size KB should be no less than 6000 KB If you set Global DB Size KB too high or too low you may experience shared memory problems Try different settings when first installing the Newpoint Compass software or adding additional drivers pay particular attention to variations in driver sizes and how many are loaded After you adjust Global DB Size kb change the Newpoint Compass state to Stop then back to Idle to load the drivers and continue configuration Newpoint Technologies Inc 77 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 If Norton Utilities is loaded on the same PC and the Global DB Size kb parameter is set too high the message Commit Memory Utilization is high appears as you change the node state from Stop to Idle or Run The key thing to remember is to configure 1000 KB per driver as a starting point and adjust settings from there Uninstalling Newpoint Compass The Uninstall Program available in the Windows NT Control Panel does not remove directories or files that are added to Compass after installation To completely uninstall Compass open the Windows NT Explorer and manually delete remaining files and folders in the Compass directory structure after you use the NT uninstall utility Errors Creating New Event Logs AEM viewer failing to query event log list from FEP Node This error message appear
53. nt Viewer and from the Log menu select the Application Log The following Compass actions prompt additions to the NT Event Log Each time you reboot your computer the log displays Notice fepcmd the operating system has been shutdown shutdown initiated If you are using an improperly authorized key or it is in Demo mode the log displays Notice fepcmd allocated demo time has expired shutdown initiated after four hours of continuous use of Compass If you purposely stop the Newpoint Compass Service in the NT Services Administrator the log displays Notice fepcmd the Windows NT service has been stopped Each of these events if they occur frequently can add several entries to the Windows NT Event Log We recommend that you occasionally review and purge the Log to preserve available hard drive storage space You may find other Compass related events on the Log but these are the most common Refer to your Windows NT documentation for procedures to view and remove records from the Log Newpoint Technologies Inc 53 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 As you initiate Compass you may see the following message Current configuration exceeds actual license You must reduce your configuration to match your license Terminating Newpoint Compass core processes Failed to enter IDLE state Newpoint Compass state changed to STOP This message appears because there are
54. o close the Administrator and to return to the Windows NT Desktop Newpoint Technologies Inc 51 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Notes We recommend that you close all Compass clients before restarting the program The Compass node is placed in Unavailable state if you initiate the Newpoint Compass Administrator but the Compass service is not yet active in the Windows NT Services Administrator FS Newpoint Compass gt BY Alam amp Event Viewer GS Norton AntiVirus gt fie Compass Administrator LS QuarkXPress gt 8 Compass Runtime LS RoboHELP Office gt Contention Control Manager is Router Management System gt Datascope US Seagate Crystal Reports Distribution gt Device Wizard Draw Builder Ep Driver Installation Event Reports Security Zone Manager Serial Datascope x Trend Plotting Visual Driver Studio To access any Compass application open the Newpoint Compass programs menu from the Windows NT Desktop Click on the Start button at the bottom of the desktop then select Programs Newpoint Compass A Newpoint Technologies Inc 52 Salem NH 03079 COMP USER 006 Rev 3 2 01 31 01 IMPORTANT NOTES Windows NT maintains its own Event Log that records events as they occur on the PC To access the Event Log click on the Start button on the Windows NT Desktop Select Programs then Administrative Tools Common On the Tools list select the Eve
55. o customize your use of Newpoint Compass to write device drivers or to add new devices to your system Consulting is purchased in prepaid blocks of time and billed at varying rates see support plan descriptions for details For example purchase consulting services if you require our assistance and advice as you install and configure your system Newpoint Technologies Inc 60 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 How do we provide support This section describes how we provide technical support and how you contribute to the process The Problem Resolution Process Every call or contact you make to our Support Group follows the process below Process Objective Welcome and You will always know who you are speaking to from the beginning of the call and we will verify HOR OOUGHODS that you are an authorized user We will confirm that you are a plan holder or Entitlement we will confirm billing and account information for Pay per Call customers Description of Problem We will listen carefully as you describe your situation and ask questions to make sure we understand before we attempt any resolutions Troubleshooting We may dial into your system to attempt fixes Or we may ask you to perform steps to diagnose or solve the problem Research We may have to schedule a call back to you if troubleshooting steps do not seem to solve your issues and we need to conduct more re
56. ped onto the SCRPATCH executable with the same results SCRPATCH lt screen name gt Upgrading from Satnet Manager for SCO UNIX or Windows NT At this time Newpoint Compass does not upgrade previous software released as Satnet Manager or under any other product name Satnet Manager for use on SCO UNIX version 5 3 is not compatible with any version of Newpoint Compass If you must connect a node that is running on Satnet Manager that node must be upgraded to Satnet Manager version 5 4 To retrofit your existing system contact your authorized Newpoint Sales representative for details Newpoint Technologies Inc 15 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Installing Newpoint Compass Directory Structure During installation Newpoint Compass creates several directories for program configuration and executable files Directory Contents The readme file in doc or txt format COMPASS describes program improvements and root includes information that may not be directory documented elsewhere Use Microsofts WordPad or NotePad to read these files e Apache web server files required for the apache web interface bin e Compass kernel and server program files core programs and processes demo e demo drivers and utilities e This directory is not created until you eee ebell install the optional Developers Toolkit e Newpoint Compass User Documentation doc
57. programs before running this Setup program Click Cancel to quit Setup and then close any programs you have running Click Next to continue with the Setup program WARNING This program is protected by copyright law and international treaties Unauthorized reproduction or distribution of this program or any portion of it may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under law Figure 20 Welcome to Adobe Acrobat 4 05 Installation Review the information displayed on the Welcome screen and click on Next to continue Newpoint Technologies Inc 33 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Choose Destination Location x Setup will install Acrobat Reader 4 05 in the following folder To install to this folder click Next Te ital to a different folder click Browse and select another 1 You can choose not to install Acrobat Reader 4 05 by clicking Cancel to exit Setup C Program Files Adobe Acrobat 4 0 Browse Figure 21 Select Installation Location Si a Click on Next to accept the suggested installation location for the Adobe Acrobat files or click on Browse to select an alternate location G Thank you for choosing Acrobat Reader Figure 22 Installation Confirmation If the installation is successful a pop up information window appears click on OK to exit the Acrobat installation program The inst
58. r to report current status of the process You can cancel the installation at any time click on the Cancel button After Compass installation is complete you may be asked if you wish to install additional supporting programs such as Adobe Acrobat or the Apache Web Server If you decide not to install these options the next screen confirms that installation is complete Newpoint Technologies Inc 28 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 InstallShield Wizard Maintenance Complete It is recommended that you reboot your computer before using the software You may simply restart the Newpoint Compass Services only if you are reinstalling the same version of the product to the same directory Yes want to restart my computer now Remove any disks from their drives and then click Finish to complete setup ZER Caneel Figure 15 Important Information IMPORTANT Reboot your computer to complete a first time installation Click on Finish to close the window If the option to reboot is selected your system will shut down all open applications and reboot Newpoint Technologies Inc 29 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Installing the Apache Web Server optional Question lt 2 Do you want to set up the Apache Web Server to enable Compass web access Figure 16 Apache Web Server Installation Option After Compass installation you are asked if you want to install
59. remote node is either in demo mode or is using a properly serialized dongle Hardware keys or dongles are assigned serial numbers that enable purchased software modules to prevent unauthorized software access You may have two keys blue keys enable Compass and gray Rainbow keys enable Compass Draw Newpoint Technologies Inc 22 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Both keys are 25 pin standard IBM PC serial parallel port adapters with male and female connectors Plug the female end of the blue Newpoint Compass key into a serial COM port on the back of the computer Plug the female end of the gray Rainbow Draw key into a parallel LPT port CAUTION never attach the Draw key to a RocketPort or you will destroy it The blue FEP key can be connected to a RocketPort but you will need a 25 pin female to female gender changer Compass sets a default communications port default of NUL in the Administrator Before you try to use Compass add on utilities and clients you must reconfigure the communications port for the Compass key to reflect the actual port InstallShield Wizard x Choose Destination Location Select folder where Setup wil instal fies During installation Compass Sigel Nea Conan nts eg creates several directories for Teint this tolder clok Nent To instal to a dierent folder ciek Bronse and eect program confi guration and executable files These directories and files are Ce a a
60. s contain the most current version of any user guide at the time of software release For the absolute latest version of any document you can visit our website authorized users can download the latest files in PDF Adobe Acrobat or DOC Word 2000 formats Newpoint Technologies Inc 35 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Reinstalling Newpoint Compass In rare instances you may need to reinstall Newpoint Compass to replace corrupt or lost files These problems are usually caused by hardware failures If you must reinstall the program insert your Newpoint Compass CD ROM and proceed as if you were installing the program for the first time Compass detects all previously installed versions even the same version and stops the installation process to ask you if you wish to upgrade the current install or to reinstall a new system If you Repair to upgrade you can select or deselect Compass components to install in previous versions this was called a Custom Installation Select Modify to perform a complete reinstallation of all Compass components this was a Complete Installation in previous versions Neither method will cause damage to customized files in your system InstallShield Wizard x Welcome Modify repair or remove the program amp Select new program components to add or select currently installed components to remove C Repair iF Reinstall all program components installed by the pre
61. s in PDF format to be viewed in Adobe s Acrobat Reader device driver subdirectories each typically contains e a driver executable file aN e a point configuration file e adriver specific configuration file e screens and other supporting files tale e master configuration files for the local node Newpoint Technologies Inc 16 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Directory Contents e Newpoint Compass Draw optional graphics package gmsdong e Sentinel protection key installation files e Standalone Scripting IM amp L and RRIML gms imi configuration and executable files irdrv e files developed using the Interpreted Rule Driver language lib e device driver function libraries optional Client Toolkit files emote e empty until you begin to implement data replication creen e standard and customized screens for the View Console We Recommend These directories and files are stored in the COMPASS directory by default Although you are able to change this location during installation we strongly recommend that you accept the default installation settings Newpoint Technologies Inc 17 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Hardware Requirements amp Recommended Settings Processor Pentium II 233 MHz Memory at least 96 see note below RAM MB Hard Drive at least 300MB free D ROM space available fora Medium m O complete inst
62. s in the Alarm and Event Manager AEM if you remove or rename current Event Log files from the COMPASS etc data directory while the current Compass node is in Idle or Run state Before you move or delete Log files place the current Compass node in Stop state Compass will then recreate the file properly This error also occurs if the vb_vers dat file is out of date from a previous and incompatible version of Compass Newpoint Technologies Inc 78 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Frequently Asked Questions Question How do I change my Newpoint Compass super user from what I picked when I installed the software Answer Change the super user in the Windows NT Registry Log in to Windows NT with administrator rights and start the Registry Editor Start Run regedit exe Descend into the Registry through the following path HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Se rvices Compass Parameters FEPUSER Edit the FEPUSER entry to change the super user id to any Windows NT user Question I just installed the software and everything seemed successful But now I can t access the program When I click on the program icon on the Desktop nothing happens What s wrong Answer Make sure that the Newpoint Compass icon is configured to find the Newpoint Compass executable file in the correct directory If you have moved the installation directory or have incorrectly edited the icon s properties
63. se this command if the tasks you plan to perform do not require active drivers closes the Newpoint Compass State window without Close changing the current state closes all open databases and functions on the selected Stop node This option only appears when the selected node is in Run or Idle state Newpoint Technologies Inc 55 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Load system file etc system pnt complete Load driver file deme demo pnt complete Load driver file drviDCS Upe_1023 des_upc_1023 pnt complete each step of the process Load driver file drvissC btr_1050 sse_btr_1050 pnt complete Load driver file drv andrewiApe_100t andrew ape 1001 pnt complete Load anver nie arvicomstreamModem_1053 comstream modem _1053 pnt complete Load driver file drvicpiHPA_1006 cpi_hpa_1006 pnt complete Load driver file drv EfdataiModem_1007 efdata_modem_1007 pnt If the change state request 1S Insufficient shared memory resources Entering system fi l h l 1 maintenance mode for configuration after configuring 2 2 q your shared database size stop and restart Compass successful the log also Load system file ote system pnt completo displays a line that compares Examine copy protection key on NUL complete MSU copy protection key not found on port NUL starting process Tepdbs Initialization complete Newpoint Compass state changed to
64. search If we must call you back we will work with you to find a time that is convenient for you Resolution amp Confirmation When your issues are resolved we will make sure you understand what has been done We will ask you to confirm that all issues you had are resolved Wrap Up We will refer you to further information on subjects discussed ask if there is anything else we can do for you and make sure you are satisfied with our services We will also confirm total charges if our services are to be invoiced Newpoint Technologies Inc 61 Salem NH 03079 COMP USER 006 Rev 3 2 01 31 01 Problem Prioritization and Resolution Goals We will attempt to resolve every issue as quickly as possible but sometimes you may find that your situation is not handled as quickly as expected Newpoint Technical Support Engineers prioritize and assign resources to technical issues according to the criteria below to ensure that all clients receive support for their most critical issues as soon as possible 1 e Priority One technical issues receive highest priority attention These issues include system crashes and major functionality or performance issues that prevent you from successfully operating your system Our goal is to resolve these issues immediately When you discuss a Priority One issue with a Support Engineer the Engineer will accept no further calls from other users until the issue is resolved All a
65. tup will lose To install Newpoint Compass you must accept this Installatieta lt Back No Figure 6 Software License Agreement Click on Yes to accept the terms of this agreement and to continue to the next window Newpoint Technologies Inc 21 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 InstallShield Wizard x Customer Information D User Name Enter your name or Please enter your information A E KS amp 4 the machine name eee e ame kee eee Company Name Enter the name User Nane of your company Gal Serial Number Enter the serial a number s of the hardware key s See assigned to the software Use a pee comma to separate multiple eee numbers Figure 7 Enter User Information If you are installing the program for evaluation enter Demo Click on Next to continue Important Notes If Compass is in demo mode the node shuts down after four hours You will not be able to connect to this node from any other node If the Compass key is removed from the serial port while the program is running Compass enters demo mode for up to four hours and then shuts down If you replace the key within that four hour period the system leaves demo mode and will not shut down Compass displays the error message Failed to Communicate with FEP Node xxx and the attempt may lock the Administrator on your local node If your local node locks as you try to access a remote note make sure the
66. u wish to monitor alarms and events This is a fairly costly method to network resources If you wish to view only alarm data from the Alarm Viewer you can configure the remote machine as a remote host through Runtime Config System Configuration Runtime Nodes on the Compass Administrator With the Node Filter in the Alarm Viewer you can specifically query Alarms from any one configured remote host node the local node or all nodes This is significantly less costly on network resources than the first option To view alarms and events in the Event Viewer from other nodes those nodes must be configured to send their data to the node to which the Alarm amp Event Viewer is connected By default the viewer is connected to the local node You can configure a node to send alarm and event log records from Runtime Config System Configuration Event Log Parameters Supplemental Event Log Locations In systems with many nodes it is common practice to designate one node as a collector of alarm and event log information This is slightly less costly on network resources than the other options but the node that receives log records must have enough disk space to hold a reasonable amount of log history to be useful If nodes are separated by slow links intercontinental and satellite links usually fall into this category you must replicate the nodes to be able to view alarm and event data across the network Newpoint Technologies Inc 81 COMP USER 00
67. uctions presented on the screen and read each screen carefully to avoid errors Newpoint Technologies Inc 20 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 InstallShield Wizard Welcome to the InstallShield Wizard for Newpoint Compass The InstallShield Wizard will kaal iad Compass on year comput To contre ck After the Compass installation files are unpacked by the installation utility the first screen welcomes you to Installation and offers the option to cancel Figure 5 Welcome to Installation It is especially important to close all other programs before you begin to install Compass Click on Next to continue InstallShield Wizard License Agreement Please read the following icense agreement carefully Press the PAGE DOWN key to see the rest of the agreement INEWPOINT Technologies Inc License Agreement Newpoint Compass Version 4 0 IMPORTANT READ CAREFULLY This a legal agreement between you and Newpoint echnologies Inc Jorine soiva paue peatee ean which includes computer Sean eam aa h ardware licensing dongles maraena oon pine electronic documentation SOFTWARE PRODUCT By instaling copyin otherwise using the SOFTWARE PRODUCT you accept an and agree 1 be bourd by al ot the terms and conditions of this agreement Ear aeS a Carefully review the license agreement This document is also included as an Appendix to this User Guide sc Ae a eae oad ooee se
68. ues This section addresses open software issues that you may encounter as you install configure and use Newpoint Compass software products None of these issues are catastrophic and are slated for correction in a future release if possible TCL TK Error Messages As you perform certain functions in Newpoint Compass excessive CPU usage may cause TCL TK error messages to appear These messages are harmless click on OK to accept and close the message and your procedure should not be interrupted To avoid these errors load Newpoint Compass to a larger platform such as a Pentium II or allow the PC more time between functions to process your work Insufficient Memory Resources Messages After you install additional Newpoint Compass software modules or after you load additional drivers to the system remember to adjust shared memory segment size The segment size should be based upon the number of drivers loaded to a system If the segment size is not adequate you will receive a dialog that warns Insufficient Memory Resources Entering system maintenance mode for configuration after configuring your shared database size stop and restart Compass Compass will enter into Maintenance State so that you can reconfigure your shared database size To adjust this setting open the Runtime Config menu in the Newpoint Compass Administrator main menu bar Select System Configuration System Parameters As a general rule this setti
69. ugh new versions of Compass do not overwrite the files you have customized such as init ctl and the various cfg files you may want to at least copy files you have edited to another location on your hard drive Then if after the upgrade you find that system settings are adversely affected you can copy your customized files back in Driver directories and files are untouched when you upgrade from an earlier version of Compass When you update your drivers from the Device Library CD ROM the Library installation identifies each file installed and if there is a file by the same name already in the installation directory you are given the option to save the new file by a different name The Configurable Driver has been renamed to Visual Driver Studio If installing Compass over an older version you will have to manually remove the Configurable Driver menu item in your start menu items Newpoint Technologies Inc 13 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 A There is very little reason to upgrade a driver that is working properly in your system If you do upgrade a working driver be prepared to re apply any customization you added to the previous point file and supporting screens Important Notes You will not be able to connect to a Compass node that is using an older version of Compass than is installed at the local node The reverse however is possible older nodes can connect to nodes using newer Compass software
70. uide 1 Configure Compass System Parameters security key port global database size startup commands etc 2 Enable the Time Synchronization Client if your system includes many Compass nodes that send data to a central event alarm repository for reports and plots 3 Configure system security measures Compass offers several methods to protect your data and your system from unauthorized access 4 Configure the Alarm and Event Log to collect important system data 5 Add Administrative and Runtime Nodes to Compass Newpoint Technologies Inc 58 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Newpoint Technical Support This section details Newpoint policies and procedures for technical support Contact your sales representative for further information What do we Support Supported Software Versions The Technical Support Group supports the current version of Newpoint Compass for Windows NT Previous versions are also supported to a limited extent In many cases a solution to your issue may be to upgrade to the current version Supported Hardware Configurations Newpoint Technologies offers support of systems sold developed and or installed by our Applications Engineering Group Support of systems is restricted to functionality as proposed and defined by Newpoint Technologies Inc and as accepted by the customer at Factory Acceptance Tests or On Site Acceptance Tests We can not be responsible for problems aris
71. vailable resources are directed to your situation We will give you an estimated time to resolve your issue if we can not solve the problem immediately 2 e Priority Two issues impede minor non critical functions in the system Our goal is to resolve these issues as soon as possible but our Engineers may have to delay assistance if there are open Priority One issues We will give you an estimated time to resolve your issue if we can not solve the problem immediately 3 e Priority Three issues do not impede the operation of your system They include tutorial services enhancement requests aesthetic defects spelling color scheme etc and other non critical problems These issues will be addressed but will not have greater priority than the issues discussed above Newpoint Technologies Inc 62 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Support is a Collaborative Process Technical Support can be a difficult process over distance We believe that as the owner or operator of your system you are motivated to make sure that the system is up and running therefore you must become involved in the successful operations and support of the system What does this mean Back up your system regularly Perhaps one of the most important and useful things you can do is to set up a schedule of regular system backups It may be that the only viable solution to a serious problem is to reload restore previous data Create secure user ac
72. vice Fair support We provide equitable support to all customers Economical support We offer plans in a range of pricing and service features that should meet the needs of all customers from the smallest to the largest communication systems For additional copies of this Guide contact your Newpoint Sales representative or Customer Service Thank you for purchasing our products and services We look forward to servicing your needs today and into the future Paul Houle President Newpoint Technologies Inc Newpoint Technologies Inc 3 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Contacting Newpoint Technologies Newpoint Technologies Headquarters Newpoint Technologies Inc 13 Red Roof Lane Newpoint Technology Park Salem NH 03079 2929 USA http www newpointtech com Figure 1 Newpoint Technologies Headquarters Newpoint Sales Team Newpoint Sales hours are 8 00 a m to 6 00 p m EST Monday through Friday You can leave messages at any time you will be contacted by an authorized Newpoint Sales representative Phone 1 800 447 4772 USA 1 603 898 1110 International Fax 1 603 898 1113 Internet http www newpointtech com e mail sales newpointtech com Newpoint Technologies also has a network of authorized international dealers Contact the Sales Group for further information Technical Support Before contacting Technical Support please check your documentation for assistance
73. vious setup C Remove Remove all installed components k Installshield Figure 23 Maintenance Options This method is the only recommended way to upgrade between versions of Compass or to reinstall the program over an existing installation Newpoint Technologies Inc 36 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 WARNING The files below are protected during upgrade or re installation to the same target directory COMPASS Any other file is subject to replacement Therefore we strongly recommend that you avoid edits to files not included in the list gt etc system pnt gt etc init ctl gt etc feprpl cfg gt etc custlink cfg gt etc system mnu gt etc default dy gt etc system cfg gt iml ipe cfg gt etc admin txt gt screen overview m1 gt etc pointdb cfg Newpoint Technologies Inc 37 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Installing Your Rainbow Key Newpoint Compass uses a security key to prevent unauthorized access to program functions and components To activate your key follow the simple steps below If you do not activate the key the program runs in demo mode and only for a four hour period Notes Hardware Keys or dongles are assigned serial numbers that identify and enable the software modules you have purchased This prevents unauthorized software access or duplication You may have two keys blue keys enable Newpoint Compass and gray Rai
74. y related to the number of devices clients and graphical user interfaces GUIs you plan to incorporate into the system The requirements above will adequately support a small system However a more realistic approach is to plan for future system expansion and to purchase as much processor power and RAM as you can afford For example a system that contains a few hundred devices Alarm and Event Manager and other high requirement clients is best supported by a Pentium II 233 machine with at least 128 MB RAM Newpoint Technologies Inc 19 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Installing Newpoint Compass Installing from the Newpoint Compass CD ROM is a simple process To install you should have Windows NT Administrator privileges which allow you to perform NT system maintenance such as setting up user accounts Note These installation procedures are for the Windows NT version of Newpoint Compass only Windows NT 4 0 Server must be installed on your system prior to installing Newpoint Compass Insert the CD in the CD ROM drive usually drive D From the Windows NT desktop click on the Start button then select Run On the command line type D Set up or edit the drive letter in the command to match the drive assigned to the CD ROM drive Newpoint Compass Do you want to install Newpoint Compass ma A pop up window asks if you wish to install the program Click on Yes to continue Follow the instr
75. ys The following devices are included in the Newpoint Compass 4 0 distribution Each driver is assigned a four digit identification number which is built into filenames for related screens code and documentation This list is constantly expanding Newpoint Technologies Inc 47 COMP USER 006 Salem NH 03079 Rev 3 2 01 31 01 Current Device Library by Module ID The following devices are included in the Newpoint Compass 4 0 distribution ID Driver Supported Models Andrew APC 100 1001 ACU APC 100 ACU Andrew APC 300 1002 ACU APC 300 ACU 1004 Comsat RSI UDCs DCS10 USC14 1005 i aa T4500 Backup and Primary UDCs 1006 CPI HPAs GENII GENIII CIM CMPA and HPA Switch SDM100 SDM2020 SDM2020DMD SDM300 SDM308 SDM309 1007 EFData Modems SDM6000 SDM650 SDM8000 SDM9000 SMS301 SMS458 SMS7000 1008 ETI Dehydrators ADH2 ADH2a 1011 IDB UDC Switch RS40 UDC Switch 1012 IDB PLC VLC PLC Logitek Audio 1015 Monitor AE1 1016 MCL HPAs MX5000 MX7000 1017 Maxtech LNAs 1 1 1 2 and Dual 1 1 1018 Maxtech SSPA PCD Series SSPA p RSU RAU RSUX 9300 9400 9600 1020 Miteq UDCs Series UDCs Scientific Atlanta 1025 APG 8840 APC Scientific Atlanta 1026 APG 8860 APC 1028 Vertex TRL1S TRL1S Tracking Receiver 1029 Vertex TRL2S TRL2S Tracking Receiver 1030 Vertex 7134 ACU 7134 ACU 1031 Vertex 7200 ACU 7200 ACU 1032 Vertex 7210 ACU 7210 ACU

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