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Polycom 5000 IP Phone User Manual

1. The display shows Network Link The network cable isn t properly Try the following connected e Check the cable termination at the switch or hub furthest end of the cable from the phone e Check that the switch or hub is operational flashing link status lights e Verify that the LAN port is active Press Q and then select Status gt Network gt Ethernet From the Ethernet screen scroll to LAN port and verify that it s Active 55 Polycom SoundStation IP 5000 Phone User Guide Controls Symptom The dial pad doesn t work Problem The dial pad on the phone doesn t respond Corrective Action Try the following Check for a response from other feature keys or from the dial pad Place a call to the phone from a known working telephone Check for display updates Check if the LAN port is active Press Q and then select Status gt Network gt Ethernet From the Ethernet screen scroll to LAN port and verify that it s Active Check the termination at the switch or hub end of the network LAN cable Ensure that the switch hub port is operational if it isn t accessible contact your system administrator Restart the phone see Overall Functioning on page 58 Before restarting your phone contact your system administrator Your system administrator may want to troubleshoot the phone in more detail before restarting the phone and losing current statu
2. Polycom SoundStation IP 5000 Phone User Guide If you want to Then do this Delete characters you Press the lt lt soft key entered Enable or disable fields Toggle D Enable or disable menu items Press Q Configuring Your Phone Using the Polycom Web Configuration Utility This user guide explains how to update phone settings from your phone using your phone s menu system If you want you can update these settings remotely with the Polycom Web Configuration Utility The phone s Web Configuration Utility enables you to view and configure phone behavior from a computer using any compatible Web browser The utility provides a browser friendly view of your phone s current settings Using the utility you can perform many of the same updates from your computer that you can perform using your phone s menu system or configuration files You can access the utility using any compatible Web browser installed on a computer that resides on the same network as your phone Before you begin you ll need to know the IP address of your phone and the login password of the phone user Polycom Web Configuration Utility User Guide available from the SoundStation IP 5000 Support Web page 4 For detailed information on accessing navigating and using the utility see the To access the Web Configuration Utility for your phone 1 Launch a compatible Web browser from a computer on the same network as your
3. How you handle a page when you re in an active call depends on the page priority and if you re allowed to receive a page when you re in an active call If the page is a Normal page If your phone is allowed to receive pages during active calls the page immediately plays You ll hear both the original call and the page To hear only the page hold or end the call If your phone isn t allowed to receive pages during active calls the page displays as a held page To listen to the page scroll to the page and press the Accept soft key If the page is a Priority or Emergency page the page immediately plays You ll hear both the original call and the page To hear just the page hold or end the call Polycom SoundStation IP 5000 Phone User Guide Adjusting the Volume of Pages You can adjust the volume of pages while they play During a page press to adjust the page volume If you adjust the volume of a non emergency page your phone will use the adjusted volume for subsequent non emergency pages However only your system administrator can change the volume of an Emergency page Muting Pages While you send a page you can press to mute your audio so that the people receiving your page won t hear anything This behavior is similar to a phone call Updating the Default Paging Group If you press and hold the Paging soft key your page will automatically go to the default paging group Paging Group 1 If you want you c
4. Polycom USER GUIDE Software 4 0 1 July 2013 1725 30965 001 Rev C Polycom SoundStation IP 5000 Phone Polycom SoundStation IP 5000 Phone User Guide Copyright 2013 Polycom Inc All rights reserved 6001 America Center Dr San Jose CA 95002 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material eg a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice Trademarks POLYCOM8 the Polycom logo and the names and marks associated with Polycom products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are property of their respective owners No portion hereof may be reproduced or transmitted
5. SoundStation IP 5000 Phone User Guide Lock soft key from the idle screen If you do this however you can t choose how to handle incoming calls Your phone will use the default setting Allow ringing when locked or the last setting you selected 4 Your phone may be set up so that you can quickly lock it by pressing the To unlock your phone 1 Press the Unlock soft key 2 Enter your user password and then press the Enter soft key The phone unlocks Calling and Answering from a Locked Phone From a locked phone anyone can dial the standard emergency number such as 911 and other authorized numbers that an administrator can set up You can t call any other numbers from a locked phone If you set up your phone so you can answer incoming calls when your phone is locked you can answer calls by entering your user password To call an authorized number from a locked phone gt gt Do one of the following Press the New Call soft key From the list of available authorized numbers select the number you want to call and then press the Dial soft key or Enter an authorized number and then place the call The call is placed To answer a call on a locked phone 1 Press the Answer soft key 2 Enter your user password and then press the Enter soft key The call connects 39 Polycom SoundStation IP 5000 Phone User Guide Broadcasting Messages Using Push to Talk and Group Paging Push to Talk
6. t allowed to receive broadcasts during active calls the broadcast displays as a held broadcast To listen to the broadcast scroll to the broadcast and press the Accept soft key If the broadcast is a Priority or Emergency broadcast the broadcast immediately plays You ll hear both the original call and the broadcast To listen to only the broadcast hold or end the call Replying to PTT Broadcasts When a broadcast ends the broadcast enters a 10 second waiting period During this period the channel remains open to receive or send additional broadcasts Polycom SoundStation IP 5000 Phone User Guide During a waiting period you can press and hold the Talk soft key and talk to all the people listening on the channel When you finish talking release the Talk soft key The broadcast will enter another waiting period until someone broadcasts again If no activity occurs within the waiting period the channel closes and no more broadcasts can take place Ending PTT Broadcasts You can end a PTT broadcast by releasing the Talk soft key or by pressing the End PTT soft key After you end a broadcast the channel remains open so others can respond If you release the Talk soft key without pressing the End PTT soft key You can resume the broadcast by pressing and holding the Talk soft key if the broadcast is in a wait period e You can t initiate another broadcast on another channel until the waiting period ends If you pr
7. Setting Unique Ring Tones for Contacts C K KK 50 Changing the Speaker Volume 50 Changing the Ringer Volume 50 Muting the Microphone 0 0 0000 51 Customizing the Phone Display 51 Changing the Language 51 Changing the Time and Date Display 52 Changing the Time and Date Format 52 Changing the Time and Date Order 52 Turning the Time and Date Display Off and On 53 Changing the Screen Contrast WWW KK KK KK KK KK KK KK KK KK KK 53 Updating the Backlight 53 Troubleshootifl det Sage SE EEN SE Gelber He a AE 55 Powerand Startup ENEE Ae ee 350 ar nabs Sole tak vn 55 Controls a suk pan we e EA P KWA See We Ss WEKA De Bes 56 Access to Screens and Systems KK KK KK KK KK 57 Callin x gisele ist stents DD rae tea ne ae nai gala dal sepa 57 EE EEN 58 AU On a esa cast Ee K ised ep tech DEK ep tech ERK toca Scene 2 58 Overall Functioning rnae a Me on Wa a Qa ko d 4 A 58 Testing Phone Hardware 59 Investigating Phone Warnings 000000088 59 Safety Notices e Safety Notices 1 End User License Agreement for Polycom Software Polycom SoundStation IP 5000 Phone User Guide vi User Guide for the Polycom SoundStation IP 5000 Phone This guide includes overview information that you may find helpful when you re just starting to learn about your Polycom SoundStation IP 5000 phone or when you have experience b
8. 16 Holding and Resuming Conferences 17 Splitting Conferences 17 Ending Conferences 18 Changing the Way Calls are Answered KK KK KK KK 18 ee ee CT EE 18 Rejecting Calls from a Contact 19 Diverting Calls from a Contact to Another Party 20 Polycom SoundStation IP 5000 Phone User Guide Temporarily Refusing All Calls Do Not Disturb 20 Using Voice Mail iit sect out pate WAD ENEE eta Ge 21 Using Instant Messaging 21 Managing Instant Messages 0 kK KK KK KK KK KK KK KK KK 22 Sending Instant Messages 22 Working with Call Liste 23 Viewing Call Lists 0 0 l EE yal l k a a Ee 23 Clearing Call List Entries WAK KK KK KK KK KK KK KK KK KK KK 24 Editing Call List Entries e 3 3 a ka csri caesia aeria av r l ala k 25 Working with Contact Director 25 Searching Contact Director 25 Updating Contact Director 26 Adding Contact Directory Entries 0048 26 Updating Contact Directory Entries 004 28 Deleting Contact Directory Entries 00 29 Working with Corporate Director 29 Searching Corporate Director 29 Saving Corporate Directory Search Results 30 Using Buddy Lists ti 0 steacicd dare and Ee AE ee E 31 Updating Presence Settings 31 Selecting Contacts to Monitor 32 Blocking Contacts from Viewing Your Status 32 Using Your Blocked List
9. Contact Directory or if you can update it Searching Contact Directory Search for a contact by scrolling through the directory or entering specific search criteria To search for a contact in the Contact Directory 1 Press Q and then select Features gt Contact Directory 2 From the Directory screen press the Search soft key Then enter the first few characters of the contact s first or last name and then press the Search soft key again 3 From the Directory Search screen scroll to the contact vou re searching for 25 Polycom SoundStation IP 5000 Phone User Guide Updating Contact Directory 26 You can add a contact to the Contact Directory or update or delete an existing contact Adding Contact Directory Entries You can add contacts to your Contact Directory in the following ways e Manually if you have permission to update your Contact Directory e From a call list e From a Corporate Directory if this is set up on your phone To add a Contact Directory entry manually 1 Press and then select Features gt Contact Directory 2 From the Directory screen press the Add soft key 3 From the Add To Directory screen enter the contact information Your phone may not display all the following fields For more information see your system administrator Optional Enter the First Name and Last Name of the contact You can enter a maximum of 32 characters Required Enter the
10. Contact phone number You can enter a maximum of 128 characters The phone number must be unique and must not already exist in the directory If you save an entry with a non unique phone number the entry will not be saved Optional Update the Speed Dial Index number The speed dial index number is automatically assigned to the next available index value up to a maximum value of 9999 You can assign any unused speed dial index number from 1 to 9999 If you assign a speed dial index number that is already taken the message Speed dial index already exists displays If you enter an invalid speed dial index number for example 0 or 00 the message Speed dial index is invalid displays Optional Enter a Label for the contact You can enter a maximum of 32 characters Polycom SoundStation IP 5000 Phone User Guide If you specify a label the label will be the first item that displays for the contact in the Contact Directory and on the Speed Dial Info screen before the contact s first and last names if specified For example in the following figure Ann Brown has been assigned the label Sales mm Directory E Sales Ann Brown 1955 Optional Set the Ring Type For information on setting the ring type see Setting Unique Ring Tones for Contacts on page 50 Optional Assign a Divert Contact The Divert Contact identifies the third party to which you want this contact s calls sent You c
11. List You can choose a record in a call list and dial the associated party To call from a call list 1 From the idle screen use one of the arrow keys to access a call list To view this call list Press this arrow key Missed calls D Received calls q Placed calls D 2 From the call list screen scroll to the entry you want to dial and then press the Dial soft key 11 Polycom SoundStation IP 5000 Phone User Guide 12 Calling from a Directory You can place a call from the Contact Directory or Corporate Directory To call from the Contact Directory 1 Press Q and then select Features gt Contact Directory 2 From the Directory screen find the contact you want to call and then press the Dial soft key To call from the Corporate Directory 1 Press Q and then select Features gt Corporate Directory 2 From the Corporate Directory search screen search for the contact you want to call see Searching Corporate Directory on page 29 3 Scroll to the contact and then press the Dial soft key Calling from the Speed Dial List Use the speed dial feature for fast automated dialing Only entries in your Contact Directory can be set up as speed dial entries When you create a Contact Directory entry the phone automatically assigns a Speed Dial Index number to the entry You can change the index number or delete it To create a new Contact Directory entry with a speed dial i
12. Mode 40 The Group Paging feature enables you to make pages one way audio announcements to users subscribed to a page group The Push to Talk PTT feature is a collaborative tool that enables you to exchange broadcasts to users subscribed to a PTT channel much like a walkie talkie Your system administrator can set up both features on your phone Your system administrator can define up to 25 Paging Groups for Group Paging mode or Channels for PTT mode Your system administrator may assign a label to each group or channel that easily identifies the phones in the group or channel such as All HR Dept Shipping Staff or Executives Each group or channel will have one of the following priorities e Normal By default broadcasts sent to Groups Channels 1 to 23 are considered Normal broadcasts If two users begin a broadcast on the same group channel at the same time the phone with the lower serial number will continue to transmit while the other phone will enter the receiving state By default all phones are configured to receive broadcasts sent to Group Channel 1 e Priority By default broadcasts sent to Group Channel 24 are considered Priority broadcasts A Priority broadcast will interrupt Normal broadcasts or active calls All phones receive Priority broadcasts unless Do Not Disturb is enabled Phones play Priority broadcasts at the phone s current audio level Emergency By default broadcasts sent to Group Cha
13. and set options that are right for you Changing the Time and Date Format You can change the way the date and time display on the idle screen For example for the date you can display the month before the day choose the abbreviated forms for the month and day or choose the DD MM YY format For the time you can choose either the 12 hour clock for example 4 35 PM or 24 hour clock for example 16 35 notation To change the format of the time and date display 1 Press and then select Settings gt Basic gt Preferences gt Time and Date 2 From the Time and Date screen do one of the following To change the date format press Q or To change the time format scroll to Clock Time and then press Q 3 From the Clock Date screen or the Clock Time screen scroll to the date or time format you want and then press Q The default settings use the formats Monday January 1 and 12 AM PM Changing the Time and Date Order You can change the order of the time and date on the idle screen For example you can display the date before the time or the time before the date To change the order of the time and date display 1 Press Q and then select Settings gt Basic gt Preferences gt Time and Date gt Clock Order 2 From the Clock Order screen scroll to the clock order you want and then press Q The default setting is date before time Polycom SoundStation IP 5000 Phone User Guide Turning the Time an
14. back sound or after you speak with the other party press the Trnsfer soft key To cancel the transfer before the call connects and return to the original call press the Cancel soft key you complete step 1 press the Blind soft key Then complete step 2 The transfer You can automatically transfer the call without speaking to the second party After automatically completes Hosting Conference Calls You can create a conference with up to two other parties After you set up a conference you can place the conference call on hold split the conference call into two calls on hold or end the conference call and your connection to the conference call participants Setting Up Conferences You can set up a conference in one of two ways e Using the Confrnc soft key e Using the Join soft key if you have an active call and a call on hold To set up a conference using the Conference soft key 1 Call the first party 2 Press the Confrnc soft key The active call is placed on hold 3 Enter the number of the second party and then press the Send soft key 4 When the second party answers press the Confrnc soft key to join all parties in the conference as shown next If configured for single key press conferences you don t have to press the Confrnc ON soft key again 1950 Wed Nov 1 1 20 PH Active Conference End Call 16 Polycom SoundStation IP 5000 Phone User Guide To set up a conference call with an
15. fail to comply with any of the terms and conditions of this Agreement In such event you must destroy all copies of the Software Product and all of its component parts You may terminate this Agreement at any time by destroying the Software Product and all of its component parts 5 UPGRADES If the Software Product is labeled as an upgrade you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product A Software Product labeled as an upgrade replaces and or supplements the software that formed the basis for your eligibility for the upgrade You may use the resulting upgraded Software Product only in accordance with the terms of this Agreement If the Software Product is an upgrade of a component of package of software programs that you licensed as a single product the Software Product may be used and transferred only as part of that single Software Product package and may not be separated for use on more than one Product 6 WARRANTY AND WARRANTY EXCLUSIONS 6 1 Limited Warranty Polycom warrants that a the Software Product will perform substantially in accordance with the accompanying documentation for a period of ninety 90 from the date of receipt by you and b any Support Services provided by Polycom shall be substantially as described in applicable written materials provided to you by Polycom and Polycom support engineers will make commercially reasonable
16. in any form or by any means for any purpose other than the recipient s personal use without the express written permission of Polycom Disclaimer While Polycom uses reasonable efforts to include accurate and up to date information in this document Polycom makes no warranties or representations as to its accuracy Polycom assumes no liability or responsibility for any typographical or other errors or omissions in the content of this document Limitation of Liability Polycom and or its respective suppliers make no representations about the suitability of the information contained in this document for any purpose Information is provided as is without warranty of any kind and is subject to change without notice The entire risk arising out of its use remains with the recipient In no event shall Polycom and or its respective suppliers be liable for any direct consequential incidental special punitive or other damages whatsoever including without limitation damages for loss of business profits business interruption or loss of business information even if Polycom has been advised of the possibility of such damages Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback Email your opinions and comments to VoiceDocumentationFeedback polycom com Polycom Support Visit the Polycom Voice Support Center for software downloads product documents product licenses troubleshooting tip
17. need to enter this password Locking the Phone Lock your phone to do the following e Prevent unauthorized outgoing calls e Allow only authorized people to answer calls e Prevent people from viewing or modifying phone information such as your directory or call lists When your phone is locked e You can only make an outgoing call to a number from a list of authorized numbers You must enter a password to answer incoming calls All keys and screen items are disabled except those that allow you to unlock the phone or make an authorized call The messages The phone is locked and Authorized calls only scroll on the status bar Messages that displayed before the phone was locked don t display You can unlock the phone by entering your user password If your phone restarts for any reason while it s locked it will be locked when the phone restarts unless your phone is configured to start up unlocked 37 Polycom SoundStation IP 5000 Phone User Guide About Your User Password You are assigned a user password so you can answer calls from your locked phone and unlock the phone By default your user password is 123 You can change your user password at any time To change your user password 1 From the idle screen press and then select Settings gt Advanced 2 From the Password screen enter your user password and then press the Enter soft key 3 From the Advanced screen select Change User Passwo
18. phone 2 Inthe Address Bar of your Web Browser enter the IP address of your phone The IP address is comprised of four sets of numbers separated by periods For example if your phone s IP address is 123 22 3 4 enter 123 22 3 4 in the address bar 3 Press the Enter key From the Web Configuration Utility login screen select User and then enter the User password The factory default password for a user is 123 5 Click Submit The Web Configuration Utility Home screen is displayed Polycom SoundStation IP 5000 Phone User Guide Calling and Answering Answering Calls Your phone can handle a maximum of eight calls on hold or one active call and seven calls on hold Only one call can be active at any time During a call the phone displays the name and number of the party you re talking with and the duration of the call During a call the soft keys update so you can perform specific tasks The phone LEDs as well as the line and call icon shown in red below indicate call status For more information on status indicators see Phone Status Indicators on page 4 When you have more than one call for example one active call and one held call or two held calls a counter displays at the top right of the screen indicating the total number of calls you have and which call currently displays The most recent call displays first The following figure shows that your phone has two calls and you re currently v
19. press the Edit soft key From the Edit Contact screen update the contact information For information on the fields you can update see Updating Contact Directory on page 26 Press the Save soft key Polycom SoundStation IP 5000 Phone User Guide Deleting Contact Directory Entries You can delete an entry in the Contact Directory To delete a contact from the Contact Directory 1 Press and then select Features gt Contact Directory 2 From the Directory screen find the contact you want to delete and then press the Delete soft key The contact is deleted from the directory Working with Corporate Directory If your system administrator sets up Corporate Directory on your phone you may have read access to portions of your Corporate Directory Your system administrator determines which contacts you can see You can search for contacts in the Corporate Directory and add contacts from the Corporate Directory to your Contact Directory For information on adding Corporate Directory entries to your Contact Directory see Adding Contact Directory Entries on page 26 You can t update the contacts in your Corporate Directory You can only search for and dial contacts and add contacts from your Corporate Directory to your Contact Directory Searching Corporate Directory Search for a contact by entering specific search criteria You can enable your phone to save Corporate Directory search results and to
20. remember the last person you viewed in the directory Whenever you re display Corporate Directory the last search you performed will display or the last person you selected will display To enable this feature see Saving Corporate Directory Search Results on page 30 To search for a contact in the Corporate Directory 1 Press Q and then select Features gt Corporate Directory 2 From the Corporate Directory search screen perform a quick search or an advanced search 29 Polycom SoundStation IP 5000 Phone User Guide A quick search allows you to search using the contact s last name if the directory is alphabetized by last name or first name if the directory is alphabetized by first name An advanced search uses any combination of the contact s first and last names phone numbers address and title Do one of the following To perform a quick search enter the first few characters of the contact s name and then press the Submit soft key The screen displays a list of contacts starting with any successful matches or To perform an advanced search press the AdvFind soft key From the Advanced Find screen enter your search criteria and then press the Submit soft key The screen displays any successful matches To erase your search criteria and enter new criteria press the Clear soft key Saving Corporate Directory Search Results 30 You can enable your phone to save Corporate Directory search
21. results and to remember the last person you viewed in the directory Whenever you re display Corporate Directory the results of your last search or the last person you selected will display If you don t enable your phone to save search results each time you access Corporate Directory a blank search screen will display To enable your phone to save Corporate Directory search results 1 Press and then select Settings gt Basic gt Preferences gt Corporate Directory gt View Persistency Scroll to Enabled and then press Q Press to return to the idle screen Polycom SoundStation IP 5000 Phone User Guide Using Buddy Lists Note Monitoring the status of contacts in a buddy list is an optional feature that your system administrator enables and your system may not support it A buddy list is a list of users devices whose status or presence you can monitor Your contacts update their presence setting such as Be right back Out to lunch or Busy and you can view their status in real time from your phone s Buddy Status screen If you like you can block others from monitoring your status Updating Presence Settings Your presence setting indicates your status either online busy be right back away out to lunch offline or do not disturb Update your presence setting so that other users can monitor your status from their phones To change your presence setting 1 Do one of the following
22. smernice 1999 5 ES Undertegnede Polycom UK Ltd erkl rer herved at f lgende udstyr SoundStation IP 5000 overholder de v sentlige krav og vrige relevante krav i direktiv 1999 5 EF Hiermit erkl rt Polycom UK Ltd dass sich das Ger t SoundStation IP 5000 in bereinstimmung mit den grundlegenden Anforderungen und den brigen einschl gigen Bestimmungen der Richtlinie 1999 5 EG befindet K esolevaga kinnitab Polycom UK Ltd seadme SoundStation IP 5000 vastavust direktiivi 1999 5 E p hin uetele ja nimetatud direktiivist tulenevatele teistele asjakohastele s tetele Hereby Polycom UK Ltd declares that this SoundStation IP 5000 is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC Por medio de la presente Polycom UK Ltd declara que el SoundStation IP 5000 cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999 5 CE ME THN TIAPOYZA Polycom UK Ltd AHAQNEI OTI SoundStation IP 5000 2YMMOP ONETAI TIPOZ TIZ OYZIQAEIZ ATIAITHZEIXZ KAI TI AOINES ZXETIKEZ AIATA EIZ TH OAHTIAZ 1999 5 EK Par la pr sente Polycom UK Ltd d clare que l appareil SoundStation IP 5000 est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999 5 CE Con la presente Polycom UK Ltd dichiara che questo SoundStation IP 5000 conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dall
23. to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options are reasonably available Polycom may on its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of Polycom Replacement products or parts may be new or reconditioned Polycom is expected to warrant any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom The repaired or replaced item will be shipped to Customer at Polycom s expense not later than thirty 30 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered to Customer Exclusions Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from e Failure to follow Polycom s installation operation or maintenance instructions e Unauthorized product modification or alteration e Unauthorized use of
24. 0 Phone User Guide 2 From the PTT Channel Configuration screen select Accept While Busy and enable or disable the setting The default setting is Disabled When enabled your phone will accept and play broadcasts while you re in an active call When disabled your phone won t play broadcasts while vou re in a call but will hold them instead 3 Press to save your change Your system administrator may enable your phone to operate in a broadcast mode called Group Paging mode In this mode you broadcast one way announcements to a specified group of phones called a Paging Group In Group Paging mode users must subscribe to Paging Groups to send and receive pages Sending and Receiving Pages To send and receive pages you need to subscribe to certain Paging Groups By default you re subscribed to Paging Groups 1 24 and 25 This means that you can send and receive pages to Paging Groups 1 24 and 25 Sending Pages By default when you send a group page it s automatically sent to Paging Group 1 This is your default paging group You can change your default paging group to any group you want see Updating the Default Paging Group on page 47 If you change your default paging group you re automatically subscribed to it You can t send a Page mode page while you re in an active call To send a page 1 To send a page press the Paging soft key To automatically send a page to the default paging group press and ho
25. Hew 1 Connect To listen to your voice mail press the Connect soft key and then follow the voice or visual prompts on the screen To temporarily remove all message indicators press the Clear soft key Press to return to the idle screen Using Instant Messaging Your system may not support it For more information contact your system G Instant Messaging is an optional feature that your system administrator enables administrator You can send and receive instant messages using your phone Your phone indicates new instant messages by an icon on the phone screen 21 Polycom SoundStation IP 5000 Phone User Guide Managing Instant Messages From the Instant Messages screen you can view delete or create instant messages Messages display in the order they are received The first message received displays first To manage instant messages 1 2 Press and then select Features gt Messages gt Instant Messages From the Instant Messages screen you can do the following Sending Instant Messages 22 Scroll through the messages in order To delete a message scroll to the message and press the Delete soft key To create anew message press the New soft key See Sending Instant Messages on page 22 To send an instant message 1 Press Q and then select Features gt Messages gt Instant Messages 2 From the Instant Messages screen do one of the following or To send a m
26. Press and then select Features gt Presence gt My Status or From the idle screen press the MyStat soft key The My Status screen displays My Status Online 1 Online Select 2 Scroll to the status you want and then press Q The default status is Online 3 Press to return to the idle screen The following figure shows what the idle screen looks like when you set your status as Busy If you set your status as Online the default status the presence status does not display on the screen 31 Polycom SoundStation IP 5000 Phone User Guide Selecting Contacts to Monitor Note Select the contacts whose presence you want to monitor by updating the contacts in your buddy list You add contacts to your buddy list from your local Contact Directory To view the status of contacts in your buddy list see Monitoring the Status of Contacts in Your Buddy List on page 34 Integrating with Microsoft Lync Server Your system administrator can configure your phone to work with Microsoft Lync Server and communicate with others using Microsoft Lync Any contacts added through your buddy status list will appear as a contact in Microsoft Lync Any contacts added as a contact in Microsoft Lync will appear in your buddy status list To view and change your presence see Updating Presence Settings For more information on integrating with Microsoft Lync Server contact your system administrator To updat
27. Press the dial pad key with the corresponding number Enter text Press the dial pad keys one or more times For example To enter A press Ez once e To enter B press ial two times quickly To enter C press Ea three times quickly Enter numbers uppercase characters or lowercase characters Press the 1 A a soft key one or more times to select numerical uppercase or lowercase mode The mode you select will display in the title bar Then press the dial pad key with the number or letter you want one or more times quickly Enter special characters e Press ey or ED one or more times quickly e To enter other special characters press e or Er one or more times quickly when in uppercase or lowercase mode e To enter a dot press once or twice quickly if in numerical mode To enter Press a once or twice quickly if in numerical mode Enter an IP address or URL Press the dial pad keys one or more times For example To enter 2 press E once To enter a press two times quickly To enter b press EZ three times quickly To enter c press EZ four times quickly Enter text using a different character set Press the Encoding soft key one or more times When in text entry mode the character set you select displays in the title bar Enter a blank space Press Ern three times quickly in uppercase or lowercase mode
28. Registered The phone which shares a directory number with shared line another phone can place and receive calls Ringing The phone is ringing dd Unregistered line The phone is unable to place and receive calls CH Polycom SoundStation IP 5000 Phone User Guide Navigating Menus and Calls To navigate menus and calls use the following tips After 20 seconds of inactivity the menu system automatically exits to the idle screen unless an edit session is in progress If you want to Then do this Enter the main menu Exit the main menu and return to the idle screen Return to the previous menu Press q or the Back soft key Scroll through lists Press DN or D Scroll through lists that display on more than one page e Press ey to Page Up Press E to Page Down Select a menu item Do one of the following H Scroll to the menu item and then Dress or D e Press the dial pad key that corresponds to the item in the numbered menu list or For example to select the second menu item press EB View additional soft keys Press the More soft key Scroll through calls on hold and an active call Press DN or D Polycom SoundStation IP 5000 Phone User Guide Entering Data and Enabling Items To enter data and enable fields or menu items use the following tips If you want to Then do this Enter numbers
29. Status Indicators LEDs illuminate to indicate the following call states Solid red A muted call Flashing red A held call Solid green A dial tone is available dialing is in progress or a call is in progress Flashing green An incoming call Line and Call Icons Polycom SoundStation IP 5000 Phone User Guide The line and call icon changes depending on the line status for example registered line or unregistered line or call status for example dialing in progress or a call on hold Icon Line or Call State Description 4 Ho Active call using Polycom HD Voice technology A call is in progress using Polycom HD Voice The active call icons merge into one icon on the phone screen For example 4 4 Active call not using Polycom A call is in progress that doesn t use Polycom HD Voice HD Voice Conference A conference call is in progress Dialing The phone is dialing a number dill Do Not Disturb The Do Not Disturb feature is enabled on your DW phone Your phone will not ring All calls will display in the Missed Calls list Forwarding A specific forwarding feature Always has been K enabled on your phone All incoming calls will be forwarded to a number you have specified Hold A call or conference is on hold Tt S Message s You have one or more new messages ES Registered line The phone can place and receive calls ea Sa
30. TH THE SALE INSTALLATION MAINTENANCE OR USE OF THIS SOFTWARE PRODUCT POLYCOM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE SOFTWARE PRODUCT DOES NOT EXIST OR WAS CAUSED BY YOUR OR ANY THIRD PERSON S MISUSE NEGLECT IMPROPER INSTALLATION OR TESTING UNAUTHORIZED ATTEMPTS TO MODIFY THE PRODUCT OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE OR BY ACCIDENT FIRE LIGHTNING POWER CUTS OR OUTAGES OTHER HAZARDS OR ACTS OF GOD 7 LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL POLYCOM OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION OR ANY OTHER PECUNIARY LOSS ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE PRODUCT OR THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT SERVICES EVEN IF POLYCOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN ANY CASE POLYCOM S ENTIRE LIABILITY SHALL BE LIMITED TO THE GREATER OF THE AMOUNT ACTUALLY PAID BY YOU FOR THE SOFTWARE PRODUCT OR U S 5 00 PROVIDED HOWEVER IF YOU HAVE ENTERED INTO A POLYCOM SUPPORT SERVICES AGREEEMNT POLYCOM S ENTIRE LIABILITY REGARDING SUPPORT SERVICES SHALL BE GOVERNED BY THE TERMS OF THAT AGREEMENT 8 DISCLAIMER Some countries states or provinces do n
31. User Guide Ending Conferences When you end a conference you end your connection to the other conference participants The other parties remain connected To end a conference gt gt From the Active Conference screen press the End Call soft key The two other conference participants remain connected Changing the Way Calls are Answered Forwarding Calls 18 You can set up your phone to do the following Forward certain incoming calls to another party e Reject all the calls from a specific contact e Transfer calls from a specific contact to another party e Temporarily refuse all incoming calls and prevent your phone from ringing Your company s settings may override this feature For more information contact your system administrator Call forwarding isn t available on shared lines You can set up your phone to forward calls to another party You can choose to forward all incoming calls or just those calls that arrive when vou re already in a call or when you don t answer Your phone will forward calls even if you enable the Do Not Disturb Feature To forward calls to another extension 1 From the idle screen press the Forward soft key 2 From the Forwarding Type Select screen scroll to the forwarding type you want and then press Q The options are Always To forward all incoming calls No Answer To forward all unanswered incoming calls Busy To forward calls that arrive when
32. a direttiva 1999 5 CE H r me l sir Polycom UK Ltd yfir v a SoundStation IP 5000 er i samr mi vid grunnkr fur og a rar kr fur sem ger ar eru i tilskipun 1999 5 EC Ar o Polycom UK Ltd deklare ka SoundStation IP 5000 atbilst Direktivas 1999 5 EK butiskajam prasibam un citiem ar to saistitajiem noteikumiem iuo Polycom UK Ltd deklaruoja kad is SoundStation IP 5000 atitinka esminius reikalavimus ir kitas 1999 5 EB Direktyvos nuostatas Hierbij verklaart Polycom UK Ltd dat het toestel SoundStation IP 5000 in overeenstemming is met de essenti le eisen en de andere relevante bepalingen van richtlijn 1999 5 EG Hawnhekk Polycom UK Ltd jiddikjara li dan SoundStation IP 5000 jikkonforma mal htigijiet essenzjali u ma provvedimenti ohrajn relevanti li hemm fid Dirrettiva 1999 5 EC Alul rott Polycom UK Ltd nyilatkozom hogy a SoundStation IP 5000 megfelel a vonatkoz alapvet k vetelm nyeknek s az 1999 5 EC ir nyelv egy b el irasainak Polycom UK Ltd erkl rer herved at utstyret SoundStation IP 5000 er i samsvar med de grunnleggende krav og vrige relevante krav i direktiv 1999 5 EF Niniejszym Polycom UK Ltd oswiadcza ze SoundStation IP 5000 jest zgodne z zasadniczymi wymaganiami oraz innymi stosownymi postanowieniami Dyrektywy 1999 5 WE Polycom UK Ltd declara que este SoundStation IP 5000 est conforme com os requisitos essenciais e outras disposi es da Directiva 1999 5 CE Polycom UK Ltd t mt
33. active call and a held call gt gt If you have an active call and a held call press the Join soft key A conference is created with the active call the held call and yourself If you have an active call and multiple calls on hold the Join soft key isn t available from the active call Scroll to the call on hold that you want to join to the conference and then press the Join soft key Holding and Resuming Conferences When you place a conference call on hold you place the other two conference participants on hold Your phone treats a conference call on hold as one held call Therefore your phone can have a maximum of eight conferences on hold at one time To place a conference call on hold gt gt From the Active Conference screen press the Hold soft key The Hold Conference screen displays The other two conference participants are placed on hold The LEDs flash red to indicate that a call is held Hold Conference Resume New Call To resume the conference call press the Resume soft key The Active Conference screen will display again Splitting Conferences When you split a conference you end the conference and place the other two conference participants on hold To split a conference gt gt From the Active Conference or Hold Conference screen press the Split soft key The conference ends and all calls are split into individual calls and placed on hold Polycom SoundStation IP 5000 Phone
34. an change the default paging group To update the default Paging Group 1 Press and then select Settings gt Basic gt Preferences gt Paging PTT Configuration gt Group Paging 2 From the Group Paging Configuration screen select Default Group and then enter the number of the new default paging group The default paging group is 1 3 Press to save your change Updating Paging Group Subscriptions By default you re subscribed to Paging Groups 1 24 and 25 This means that you can send pages to and receive pages sent to these groups You can change which groups you are subscribed to However you can t disable your subscriptions to Paging Groups 24 and 25 To update your Paging Group subscriptions 1 Press and then select Settings gt Basic gt Preferences gt Paging PTT Configuration gt Group Paging 2 From the Group Paging Configuration screen select Group Subscriptions 3 From the Group Subscriptions screen select the group s you want to subscribe to and then select Yes 47 Polycom SoundStation IP 5000 Phone User Guide 4 Press to save your changes Allowing Pages to Play During Active Calls The Accept While Busy option allows pages to come in as active calls if enabled or held calls if disabled If enabled a page will interrupt telephone calls and you ll be able to hear the audio of both the telephone call and the page The party on the other end of the telephone call canno
35. an enter a maximum of 32 characters Optional Change the Auto Reject and Auto Divert settings If you set the Auto Reject field to enabled the calls from this contact won t ring on your phone Your system administrator determines how rejected calls are handled for example rejected calls may go to your voice mail system Calls that are rejected from a contact display in the Missed Calls list If you set the Auto Divert field to enabled each time the contact calls the call will be directed to a third party specified in the Divert Contact field To toggle between the Enabled and Disabled settings press p Optional Change the Watch Buddy and Block Buddy settings If you enable the Watch Buddy field you can monitor the contact s status If you enable the Block Buddy field the contact cannot monitor your status For more information on monitoring status see Using Buddy Lists on page 31 To toggle between the Enabled and Disabled settings press p 4 Press the Save soft key 27 Polycom SoundStation IP 5000 Phone User Guide 28 To add a Contact Directory entry from a call list 1 2 To select a call list press and then select Features gt Call Lists gt Missed Calls Received Calls or Placed Calls Scroll to the entry you want to save to your Contact Directory and then press the Save soft key Only the first name last name and phone number are saved If the contact doesn t exis
36. ase or decrease the maximum intensity the screen can display and then press the Ok soft key 8 Press to return to the idle screen To change the backlight timeout 1 Press Q and then select Settings gt Basic gt Backlight Timeout 2 From the Backlight Timeout screen select a timeout period The default timeout is 40 seconds 3 Press to return to the idle screen Troubleshooting Power and Startup Polycom SoundStation IP 5000 Phone User Guide The following tables contain general troubleshooting information to help you solve any problems you might encounter when you use the SoundStation IP 5000 conference phone The tables list possible trouble symptoms the likely causes of these problems and recommended corrective actions to take Problems are grouped as follows Power and Startup on page 55 e Controls on page 56 e Access to Screens and Systems on page 57 e Calling on page 57 e Displays on page 58 e Audio on page 58 e Overall Functioning on page 58 To obtain more detailed troubleshooting information you can access certain menus on your phone that test your phone hardware see Testing Phone Hardware on page 59 If your phone is unable to perform certain tasks a warning icon Loi will display in the status bar You can view details about phone issues from the Warnings screen For more information see Investigating Phone Warnings on page 59 Symptom Problem Corrective Action is Down
37. ator determines how rejected calls are handled for example rejected calls may go directly to your voice mail system Calls you reject while your phone rings display in the Received Calls list To reject a call gt gt While your phone rings press the Reject soft key for private lines or the Silence soft key for shared lines The call ends before it can connect Forwarding Calls While Your Phone Rings 14 Your company s settings may override this feature For more information contact your system administrator Call forwarding isn t available on shared lines While your phone rings you can choose not to answer the call and forward the call to another party To forward an incoming call as your phone rings 1 While your phone rings press the Forward soft key 2 From the Call Forwarding screen enter the number to forward the incoming call to Your phone displays the last number you forwarded calls to If you previously set a forwarding number and want to enter a new one press the lt lt soft key to delete the number 3 Press the Forward soft key The incoming call is forwarded to the party you specified If call forwarding is disabled future calls will not be forwarded and forwarding remains disabled During Calls Polycom SoundStation IP 5000 Phone User Guide During a call you can do the following e Place the call on hold Transfer the call to another party e Set up a conference
38. ay not remove or obscure any proprietary notices on or in the Software Product or the supporting documentation 2 5 Software Transfer You may permanently transfer all of your rights under this Agreement provided you retain no copies you transfer all of the Software Product including all component parts the media any printed materials any upgrades this Agreement and if applicable the Certificate of Authenticity and any recipient agrees to the terms of this Agreement If the Software Product is an upgrade any transfer must include all prior versions of the Software Product However if the Software Product is marked Not for Resale or NFR you may not resell it or otherwise transfer it for value 2 6 Copyright All title and copyrights in and to the Software Product including but not limited to any images photographs animations video audio music text and applets incorporated into the Software Product the accompanying printed materials and any copies of the Software Product are owned by Polycom or its suppliers The Software Product is protected by copyright laws and international treaty provisions Title ownership rights and intellectual property rights in the Software Product shall remain In Polycom or its suppliers Title and related rights in the content accessed through the Software Product is the property of such content owner and may be protected by applicable law This Agreement gives you no rights in such c
39. between you either an individual or a single entity and Polycom B V for the Polycom Software Product licensed by Polycom B V in Europe the Middle East Africa and Asia Pacific or Polycom Inc for the Polycom Software Product licensed by Polycom Inc in the rest of the world collectively Polycom The Software Product includes the computer software included herewith and may include associated media printed materials and online or electronic documentation Software Product By clicking I agree or by installing copying or otherwise using the Software Product you agree to be bound by the terms of this Agreement If you do not agree to the terms of this Agreement do not install or use the Software Product and return it to your place of purchase for a full refund The Software Product is protected by copyright laws and international copyright treaties as well as other intellectual property laws and treaties The Software Product is licensed not sold to you and its use is subject to the terms of this Agreement 1 GRANT OF LICENSE Subject to the terms of this Agreement Polycom grants to you a nonexclusive license to install and use the Software Product included with the Polycom product that incorporates or uses the Software Product the Product You may use the Software Product only in connection with the use of the Product You are not permitted to lease rent distribute or sublicense the Software Product or to
40. blocked you from viewing their status To add contacts to your buddy list see Selecting Contacts to Monitor on page 32 When you view your Buddy Status list your buddy displays together with the buddy s presence icon and status The following table shows the presence icons that can display and the status they indicate Presence Icon Buddy Status 2 Online Busy or On the phone gD Be right back Away or Out to lunch 2 Offline To monitor a contact in your buddy list gt gt Do one of the following From the idle screen press the Buddies soft key or Press Q and then select Features gt Presence gt Buddy Status The Buddy Status screen displays listing the status of all your buddies From this screen you can scroll to and dial the contact Buddy Status 1 2 Nikola Smith 2 amp Teresa Swift Online lnsthlsq Polycom SoundStation IP 5000 Phone User Guide Accessing Personal Phone Settings with User Profiles If your system administrator has set up the User Login feature you can view your personal phone settings from any phone in the organization This means you can access your contact directory and speed dials as well as other phone settings even as you temporarily change work areas If you change any settings while you re logged in to a phone the settings are saved and displayed the next time you log in to a phone When you log out your personal phone setti
41. ccess the feature If there is a problem with your login credentials you won t be able to access the feature on your phone When your phone has incorrect login credentials the message Login credentials failed displays on the screen You must re submit your login credentials Polycom SoundStation IP 5000 Phone User Guide To re submit or enter your login credentials 1 Press and then select Settings gt Basic gt Login Credentials 2 From the Login Credentials screen enter a domain user name and password then press the Submit soft key access features that require your login credentials you ll need to re enter your login If you log in to a phone that has the User Login feature enabled and then want to G credentials so that the features will work Customizing What is Heard You can change what is heard by doing the following e Changing the ring tone for your phone e Selecting unique ring tones for contacts e Adjusting the volume of the speaker e Adjusting the volume of the ring tone e Muting the microphone so the far site s can t hear you Changing the Ring Tone You can select from many different ring tones to distinguish your phone from your neighbor s To select a different ring tone 1 Press Q and then select Settings gt Basic gt Ring Type 2 From the Ring Type screen scroll to the ring type you want To hear the ring type before you select it press the Play soft key The default ring typ
42. ceived including interference that may cause undesired operation Class B Digital Device or Peripheral Note This equipment is tested and complies with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experienced radio TV technician for help Modifications In accordance with Part 15 of the FCC Rules the user is cautioned that any changes or modifications not expressly approved by Polycom Inc could void the user s authority to operate the equipment This equipment may not be used on a coin service or party line Installation Instru
43. common carrier communication services accessed through the product e Abuse misuse negligent acts or omissions of Customer and persons under Customer s control or Acts of third parties acts of God accident fire lightening power surges or outages or other hazards Warranty Exclusive IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS Safety Notices 2 Polycom SoundStation IP 5000 Phone User Guide Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interferences re
44. ctions Installation must be performed in accordance with all relevant national wiring rules L Installation doit tre ex cut e conform ment a tous les r glements nationaux applicable au filage lectrique When using Power over Ethernet PoE the equipment is to be connected only to PoE networks without connections to the outside plant Plugs Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible La prise lectrique a laquelle l appareil est branch doit tre install e pr s de l quipement et doit toujours tre facilement accessible Industry Canada IC This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada CE and VCCI Mark Hereby Polycom Inc declares that the products in this manual are CE marked and in compliance with all EU directives and regulations that apply to them including R amp TTE Directive 1999 5 EC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough Berkshire SL1 4DX UK Safety Notices 3 Polycom SoundStation IP 5000 Phone User Guide Safety and Compliance continued CE Mark R amp TTE Directive EU only Polycom UK Ltd timto prohlaSuje Ze tento SoundStation IP 5000 je ve shode se zakladnimi pozadavky a dalSimi prisluSnymi ustanovenimi
45. d Date Display Off and On You can turn the time and date display off so the time and date don t display on the idle screen To turn the time and date display off 1 Press and then select Settings gt Basic gt Preferences gt Time and Date 2 From the Time and Date screen scroll to Disable and then press Q To turn the time and date display back on 1 Press Q and then select Settings gt Basic gt Preferences gt Time and Date 2 From the Time and Date screen press Q Changing the Screen Contrast You can set how light or dark the screen appears To adjust the contrast on the phone screen 1 Press Q and then select Settings gt Basic gt Contrast 2 From the Contrast screen press the Up or Down soft keys to increase or decrease the display contrast 3 Press the Ok soft key Updating the Backlight Your phone s backlight has two components s Backlight Intensity The brightness of the screen during phone activity and inactivity Backlight intensity has three settings Backlight On The brightness of the screen when there is phone activity Backlight Idle The brightness of the screen when there is no phone activity Maximum Intensity The brightness scale that applies to both Backlight On and Backlight Idle intensities 53 Polycom SoundStation IP 5000 Phone User Guide 54 e Backlight Timeout The number of seconds the phone is inactive before the bac
46. e features right arrow key View speed dial information up arrow key received calls left arrow key missed calls down arrow key and placed calls right arrow key Select menu items Enable or disable menu items Increase or decrease the sound of the speaker and ringer Enter numbers letters spaces and special characters Select menu items Enter special characters Press once or twice quickly if in numerical mode for Display Screen Polycom SoundStation IP 5000 Phone User Guide The idle screen displays the phone s directory number and the current date and time The icon that displays to the left of the directory number indicates the line or call status Tuesday November 3 2 07 PH Hew Call Forward If you have messages missed calls or have enabled a certain feature such as call forwarding or Do Not Disturb the idle screen displays a notification next to the directory number If you have more than one notification the phone displays a scrolling notification as shown next iMi De Mat Dic tunk Tuesday November 3 2 17 PH Hew Call Forward Polycom SoundStation IP 5000 Phone User Guide Phone Status Indicators Phone status is indicated by three bi color LEDs located above the phone s microphones and by a line and call icon located on the display screen next to the LED Indicator Line and Call Icon LED The directory number LED Indicators
47. e idle screen is removed The following figure shows the message that displays when you miss a call Wednesday November 4 1 52 PH Hew Call Forward You can save call list entries to your Contact Directory For information on how to update Contact Directory with an entry from a call list see Adding Contact Directory Entries on page 26 You can access any call list from the Call Lists menu or you can quickly access a call list from the idle screen After you access a call list you can view detailed information about a specific entry such as the phone number the time and duration of the call and the name of the caller 23 Polycom SoundStation IP 5000 Phone User Guide To view a call list gt gt Do one of the following Press and then select Features gt Call Lists gt Missed Calls Received Calls or Placed Calls or From the idle screen use the arrow keys to access a call list To view this call list Press this arrow key Missed Calls Ww Received Calls q Placed Calls D To view details for a call list entry 1 Press Q and then select Features gt Call Lists gt Missed Calls Received Calls or Placed Calls 2 From the call list scroll to the entry for which you want more information and then press the Info soft key Clearing Call List Entries You can clear all the records in a call list or just one record To manually clear all call list entri
48. e is Low Trill 3 To select the ring type press Q 49 Polycom SoundStation IP 5000 Phone User Guide Setting Unique Ring Tones for Contacts Your company s settings may override this feature For more information contact your system administrator You can set a distinctive ring tone for each contact in your Contact Directory so you can distinguish callers To set a distinctive ring tone for a contact 1 Press Q and then select Features gt Contact Directory 2 From the Directory screen scroll to the contact for whom you want to assign a distinctive ring tone and then press the Edit soft key 3 From the Edit Contact screen scroll to Ring Type and then press D to select a ring type 4 Press the Save soft key Changing the Speaker Volume You can raise or lower the volume of the sound you hear To adjust the speaker volume gt gt During a call press to adjust the volume up or down Changing the Ringer Volume 50 You can raise or lower the volume of the sound you hear when your phone rings To adjust the ringer volume gt gt When the phone is idle press to adjust the ringer volume up or down Polycom SoundStation IP 5000 Phone User Guide Muting the Microphone You can mute the microphone if you do not want other parties to hear you When you mute the microphone the three console LEDs glow red to indicate that the other party or parties can t hear you You can still hea
49. e issues gt gt Press Q and then select Status gt Diagnostics gt Warnings The Warnings screen displays listing any phone issues To view details scroll to a warning and press the Details soft key After you view the phone warnings you can press the Clear Icon soft key to remove the icon from the status bar The warning will still display in the Warnings list until the phone issue is fixed Each time your phone has a warning that you haven t viewed Lo displays 59 Polycom SoundStation IP 5000 Phone User Guide 60 Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability All rights reserved under International and Pan American Copyright Conventions No part of the contents of this manual may be copied reproduced or transmitted in any form or by any means or translated into another language or format in whole or part without written consent from Polycom Inc Do not remove or allow anybody else to remove a
50. e your buddy list 1 Press and then select Features gt Contact Directory 2 From the Directory scroll to the contact 3 Press the Edit soft key 4 From the Edit Contact screen scroll to the Watch Buddy field and choose Enabled or Disabled When Watch Buddy is enabled the contact is added to your buddy list and you can monitor the contact s status When Watch Buddy is disabled the contact is removed from your buddy list and you cannot monitor the contact s status The default for Watch Buddy is Disabled 5 Press the Save soft key 6 Press to return to the idle screen Blocking Contacts from Viewing Your Status 32 Block a contact in your Contact Directory if you don t want the contact to view your status If you unblock a contact the contact can add you to their buddy list and view your status You can also use your Blocked List to unblock contacts see Using Your Blocked List to Unblock Contacts on page 33 Note Polycom SoundStation IP 5000 Phone User Guide To view a list of contacts that can and cannot monitor your status do the following To view contacts that cannot view your status press the Menu key and then select Features gt Presence gt Blocked List To view contacts that can view your status press the Menu key and then select Features gt Presence gt Watcher List To block or unblock a contact Press Q and then select Features gt Contact Directory From the Directory scr
51. ected calls may go to your voice mail system Calls that are rejected from a contact display in the Missed Calls list CH Rejecting calls isn t available on shared lines To reject an incoming call from a particular contact 1 Press Q and then select Features gt Contact Directory 2 From the Directory screen find the contact for whom you want to reject calls and then press the Edit soft key Polycom SoundStation IP 5000 Phone User Guide 3 From the Edit Contact screen scroll to the Auto Reject field and then change the Auto Reject setting to Enabled To enable the setting press RB 4 Press the Save soft key Diverting Calls from a Contact to Another Party You can customize your phone so that incoming calls from a particular party are transferred directly to another party To divert incoming calls from a contact to another party 1 Press and then select Features gt Contact Directory 2 From the Directory screen find the contact for whom you want to transfer calls and then press the Edit soft key 3 From the Edit Contact screen do the following Scroll to the Divert Contact field and then enter the number of the party to whom you want to divert the call You can enter a maximum of 32 characters Scroll to the Auto Divert field and then change the Auto Divert setting to Enabled To enable the setting press p 4 Press the Save soft key Temporarily Refusing All Calls Do Not Dist
52. efforts to solve any problem issues Polycom does not warrant that your use of the Software Product will be uninterrupted or error free or that all defects in the Software Product will be corrected Polycom s sole obligation under this express warranty shall be at Polycom s option and expense to refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt or to replace any defective media with software which substantially conforms to applicable Polycom published specifications Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty 30 days whichever is longer 6 2 Warranties Exclusive If this Software Product does not operate as warranted above your sole remedy for breach of that warranty shall be repair replacement or refund of the purchase price paid at Polycom s option TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF All OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WI
53. eptember 2014 New Zealand Telepermit Polycom SoundStation IP 5000 Handsfree VoIP Conference System PTC 220 10 039 PTC General Warning The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services The CODEC and Optimum Packet Size for transmission through the Public Switched Telephone Network PSTN Because of the extensive delay already experienced when calling cellular and international networks Telecom Access Standards recommends the use of 20mS or less packet length when passing packets through the PSTN The use of G 711 codecs and 20mS or less packet length is critical to maintaining delay times which comply with PTC220 requirements lt 50mS Echo cancellation Echo cancellers are not normally required in the Telecom PSTN because geographic delays are acceptable where CPE return loss is maintained within Telepermit limits However those private networks making use of Voice over IP technology are required to provide echo cancellation for all voice calls The combined effect of audio V
54. es restart the phone See Overall Functioning on page 58 To clear one or qll records in o call list 1 Press and then select Features gt Call Lists 2 From the Call Lists screen do one of the following To clear all the records in a call list select Clear From the Clear screen scroll to either Missed Calls Received Calls or Placed Calls and then press Q A Cleared displays when you clear a call list or To clear a single record in a call list scroll to either Missed Calls Received Calls or Placed Calls and then press Q From the call list scroll to the call you want to remove and press the Clear soft key 24 Polycom SoundStation IP 5000 Phone User Guide Editing Call List Entries Edit a call list entry if you want to update the contact name or number before you dial the number or save the contact to the Contact Directory To edit a call list entry 1 Press and then select Features gt Call Lists gt Missed Calls Received Calls or Placed Calls 2 From the call list scroll to the entry you want to edit and then press the Edit soft key Working with Contact Directory You can store a large number of contacts in your phone s Contact Directory Contact your system administrator for the exact number You can dial and search for contacts in this directory You may be able to add edit and delete contacts Contact your system administrator to see if you have read only access to your
55. ess the End PTT soft key e You can t resume the broadcast by pressing and holding the Talk soft key You can immediately initiate another broadcast on another channel Adjusting the Volume of PTT Broadcasts You can adjust the volume of PTT broadcasts while they play During a broadcast press to adjust the volume of the broadcast If you adjust the volume of anon emergency broadcast your phone retains the adjusted volume for all subsequent non emergency broadcasts However only system administrators can adjust the volume level of an Emergency broadcast Muting PTT Broadcasts While you send a broadcast you can press E to mute your audio so that the people receiving your broadcast won t hear anything This behavior is similar to a phone call Updating the Default Channel If you press and hold the Talk soft key your broadcast will automatically transmit on the default channel Channel 1 If you want you can change the default channel 43 Polycom SoundStation IP 5000 Phone User Guide 44 To update the default channel 1 Press and then select Settings gt Basic gt Preferences gt Paging PTT Configuration gt PTT Push to Talk 2 From the PTT Channel Configuration screen select the Default Channel field and then enter the default channel you want to use 3 Press Q to save your change The default channel changes and you re automatically subscribed to it Updating Channel Subscriptions You can
56. essage press the New soft key Enter the phone number or IP address and then press the Ok soft key Or to enter a URL press the 1 A a soft key to select uppercase or lowercase mode enter the URL and then press the Ok soft key To enter special characters see Entering Data and Enabling Items on page 7 To reply to a message scroll to the message and then press the Reply soft key The Instant Messages screen displays The phone number or URL you entered or selected displays on the screen CB Instant Messages 1 Asci Enter message for 7091 Select Polycom SoundStation IP 5000 Phone User Guide 3 Do one of the following Tochoose from various pre scripted short messages press the Select soft key From the Message Select screen scroll to the message you want or To compose a custom message press the Edit soft key Then enter your message To enter a message see Entering Data and Enabling Items on page 7 Press the Send soft key 5 Press Q to return to the idle screen Working with Call Lists Viewing Call Lists Your phone maintains lists of missed received and placed calls Each list can hold up to 100 entries If you miss a call the idle screen will display a message indicating the number of missed calls you have To view information about the missed call view your Missed Calls list see Viewing Call Lists on page 23 After you view the Missed Calls list the message on th
57. h laws are applied to agreements entered into and to be performed entirely within California between California residents and by the laws of the United States The United Nations Convention on Contracts for the International Sale of Goods 1980 is hereby excluded in its entirety from application to this Agreement 10 2 General This Agreement represents the complete agreement concerning this license and may amended only by a writing executed by both parties If any provision of this Agreement is held to be unenforceable such provision shall be reformed only to the extent necessary to make it enforceable 10 3 Contact If you have any questions concerning this Agreement or if you desire to contact Polycom for any reason please contact the Polycom office serving your country 10 4 U S Government Restricted Rights The software and documentation provided by Polycom pursuant to this Agreement are Commercial Items as the term is defined at 48 C F R 2 101 consisting of Commercial Computer Software and Commercial Computer Software Documentation as such terms are used in 48 C F R 12 212 or 48 C F R 227 7202 as applicable Consistent with 48 C F R 12 212 or 48 C F R 227 7202 1 through 227 7202 4 as applicable the Commercial Computer Software and Commercial Computer Software Documentation are licensed to United States Government end users 1 only as Commercial Items and 2 with only those rights as are granted to al
58. iewing the first most recent call Hold Jane Smith 1951 Resume Hew Call Trnsfer Confrne To scroll through calls press DN and D You can answer a call when your phone is idle when you have held calls or if you re currently in a call If you answer a call when you re already in a call the call you were in is automatically held If you re in a call and an incoming call arrives the Ringing icon displays Tr and the call counter updates To answer a call gt gt Press or the Answer soft key If your phone has a silent ring press the Answer soft key to answer the call Polycom SoundStation IP 5000 Phone User Guide Placing Calls 10 To answer a call when you re in an active call gt gt Scroll to the incoming call and then press the Answer soft key The original call is held and the new call becomes the active call To answer a call when you have only held calls gt gt Press or the Answer soft key If you have a shared line and answer the call and then want someone on another phone configured to use the same shared line to take the call press the Hold soft key The other person will then be able to answer the call from their phone You can place a call by doing one of the following e Entering a phone number e Entering an IP address or URL e Choosing an entry ina call list directory or speed dial list e Redialing the previously placed call You can place a call if your
59. ill be registered and ready to use If your phone is not part of a large phone deployment your phone may not be registered after you set it up Before you use your phone you or your system administrator will have to register it For detailed information on how to register your phone after you install it see Registering Standalone SoundPoint IP SoundStation IP and Polycom VVX 1500 Phones Quick Tip 44011 available from the Technical Notifications amp Feature Profiles Support Web page You use the keypad on the phone to handle calls adjust the volume redial numbers navigate screens enter data and select options Select specific context sensitive functions that display on the screen above each soft key Enter special characters when in uppercase or lowercase mode Place answer or end calls Redial the last call you placed Mute the microphone audio from being heard at the far end of the call Toggle the key to turn the microphone on or off Enter special characters Press once or twice quickly if in numerical mode for a dot Enter special characters and spaces Press three times quickly when in uppercase or lowercase mode for a blank space Access features settings and configuration information Exit the current screen and return to the idle screen Scroll through menus and fields up or down arrow key Select menu items right arrow key Return to the previous menu left arrow key Enabl
60. klight dims to its Backlight Idle intensity The backlight timeout period begins after your last key press or the last phone event such as an incoming call You can change the Backlight On intensity and the Backlight Idle intensity separately You can choose a high medium or low intensity or turn off the backlight entirely When you change the Maximum Intensity you modify the entire backlight intensity scale For example if you decrease the Maximum Intensity the low medium and high levels for both Backlight On and Backlight Idle intensities decrease The backlight automatically turns on with any phone activity By setting the Backlight Timeout you can determine how long the phone should be idle before the backlight dims to its Backlight Idle intensity By default after the phone is idle for 40 seconds the backlight dims To change the backlight intensity 1 Press Q and then select Settings gt Basic gt Backlight Intensity From the Backlight Intensity screen select Backlight On Intensity From the Backlight On Intensity screen select the intensity you want and then press the Save soft key The default Backlight On Intensity is High Select Backlight Idle Intensity From the Backlight Idle Intensity screen select the intensity you want and then press the Save soft key The default Backlight Idle Intensity is Low Select Maximum Intensity From the Maximum Intensity screen press the Up or Down soft keys to incre
61. l other users pursuant to the terms of this Agreement www polycom com Corporate Headquarters 6001 America Center Dr San Jose CA 95002 USA Phone 925 924 6000 Israel Office 94 Derech Em Hamoshavot P O B 3654 Petach Tikva 49130 Israel Phone 972 3 925 1444 Fax 972 3 921 1571 Netherlands Office Tarnspolis Park Siriusdreef 41 2132 Wt Hoofddorp Netherlands Phone 31 0 230 2600
62. ld the Paging soft key and then go to step 4 2 From the Paging Groups List screen select the paging group to send the page to The list displays the default paging group the most recent group you paged and other paging group that you can page 45 Polycom SoundStation IP 5000 Phone User Guide 46 3 To begin a page press the Page soft key Just before the page starts you ll hear an alert tone and then the page begins Begin speaking To end the page press the End Page soft key Receiving Pages To receive a page sent to a particular paging group you need to be subscribed to that group To subscribe to a paging group see Updating Paging Group Subscriptions on page 47 How you receive a page depends on the priority of the page whether vou re in an active call or if you re phone is set to receive a page during an active call You ll receive pages on the paging groups you re subscribed to as well as Group 24 Priority pages and Group 25 Emergency pages If you enabled Do Not Disturb you ll only receive Emergency pages Non emergency pages won t display or play on your phone Receiving Pages When You re Not in an Active Call If you receive a page and you re not in an active call the page immediately plays regardless of the paging priority While a page plays you can e Hold the page End the page This ends the page at your phone only e Place anew call Receiving Pages During Active Calls
63. login you can use the phone to place calls to any number even though the phone may be in the logged out state If a phone requires a user login you can place calls to authorized numbers when the phone is in the logged out state These numbers are set up by your administrator You won t be able to call any other numbers until you log in to the phone To place a call to an authorized number from a phone in the logged out state 1 Press the New Call soft key 2 From the Place an Authorized Call screen select the number you want to call and then press the Dial soft key The call is placed Polycom SoundStation IP 5000 Phone User Guide Changing Your Login Password You can change your password from any phone that you re logged in to By default login passwords are factory preset to the numerals 723 Your administrator can change this default password if needed Polycom recommends that you change your password when you first log in to a phone Your user ID is managed only by your administrator meaning you cannot change it yourself To change your login password 1 Log in to any phone on your network 2 From the idle screen press and then select Features gt User Login gt Change User Login Password 3 From the Change User Login Password screen enter your old password enter a new password and confirm it and then press the Enter soft key Your password is changed The next time you log in to a phone you ll
64. ndex number see Updating Contact Directory on page 26 To place a call from the speed dial list 1 Press A 2 From the Speed Dial Info screen do one of the following Ifyou know the contact s speed dial index number enter the number or Ifyou don t know the contact o speed dial index number scroll to the contact and then press the Dial soft key The call is placed Polycom SoundStation IP 5000 Phone User Guide Redialing You can redial the last call you placed or search a list of placed calls to find a previously dialed number To dial the last number dialed gt gt Press 89 To dial a previously dialed number 1 Press D 2 From the Placed Calls list scroll to the number you want to dial and then press the Dial soft key Ending Calls You can end any active call To end a held call you have to resume the call first To end an active call gt gt Press or the End Call soft key To end a held call gt gt Scroll to the held call press the Resume soft key and then press the End Call soft key While Your Phone Rings While your phone rings you can choose not to answer the call and do the following e Reject the call and stop your phone from ringing e Forward the call to another party Polycom SoundStation IP 5000 Phone User Guide Rejecting Calls While Your Phone Rings When you reject a call you end the call before the call can connect Your system administr
65. ngs no longer display You can log in to a phone by entering your user ID and password Default passwords are preset at the factory to the numerals 123 emergency calls to standard emergency numbers such as 911 and other pre configured phone numbers These numbers are configured by your administrator For information on how to place authorized calls see Placing Calls from Phones that are in the Logged Out State on page 36 4 If a phone is in the logged out state and requires a user login you can place If the User Login feature is set up on your company s phones you ll need to know how to e Log in to a phone to access your personal phone settings e Log out of a phone after you finish using it e Place a call to an authorized number from a phone that is in the logged out state and requires a user login e Change your login password Logging In and Out of a Phone Depending if the User Login feature is enabled and required you may or may not have to log in to the phone to use it However if you want to see your personal phone settings from the phone you ll have to log in If you don t log in you ll see the phone s default phone profile While logged in you ll have full access to your personal phone settings and your contact directory After you log out of the phone you ll no longer be able to view this information on the phone After you use a phone be certain to log out of the phone to prevent access to your per
66. nnel 25 are considered Emergency broadcasts An Emergency broadcast will interrupt Normal broadcasts Priority broadcasts and active calls and plays out at near maximum volume even if Do Not Disturb is turned on Your system administrator can enable your phone to operate in a broadcast mode called Push to Talk PTT In order to send and receive PTT broadcasts you have to subscribe to PTT channels PTT broadcasts are collaborative you can transmit messages and listen to replies Sending and Receiving PTT Broadcasts By default you re subscribed to Channels 1 24 and 25 This means that you can send and receive PTT broadcasts on Channels 1 24 and 25 When you end a PTT broadcast the channel remains open and enters a waiting period This waiting period gives people who received the broadcast a chance to respond If no one responds within the waiting period the channel closes Polycom SoundStation IP 5000 Phone User Guide Sending PTT Broadcasts Before you can send a PTT broadcast you need to choose a channel to broadcast on Or you can press and hold the Talk soft key to immediately begin broadcasting on Channel 1 the default channel You can change your default channel to any channel you want see Updating the Default Channel on page 43 When you change the default channel you re automatically subscribed to it To send a PTT broadcast 1 Press the Talk soft key to select a channel to broadcast on To a
67. ny product identification copyright or other notices Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Safety Notices 1 Polycom SoundStation IP 5000 Phone User Guide Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY Polycom warrants to the end user Customer that this product is expected to be free from defects in workmanship and materials under normal use and service for one year from the date of purchase from Polycom or its authorized reseller Polycom s sole obligation under this express warranty is at Polycom s option and expense to repair the defective product or part deliver
68. o be subscribed to that channel To subscribe to a channel see Updating Channel Subscriptions on page 44 How you receive a PTT broadcast depends on the broadcast priority whether you re in an active call or if you re allowed to receive broadcasts during active calls You ll receive broadcasts on the channels vou re subscribed to as well as Channel 24 the Priority channel and Channel 25 the Emergency channel If you ve enabled Do Not Disturb on your phone you ll only receive Emergency broadcasts Non emergency broadcasts won t display or play on your phone When a broadcast ends your phone emits an end of transmission beep and enters a 10 second waiting period During this period you can respond to the broadcast see Replying to PTT Broadcasts on page 42 Receiving PTT Broadcasts When You re Not in an Active Call If you receive a broadcast and you re not in an active call the broadcast immediately plays regardless of the broadcast priority Receiving PTT Broadcasts During Active Calls How you handle a broadcast when you re in an active call depends on the broadcast priority and if you re allowed to receive a broadcast when you re in an active call If the broadcast is a Normal broadcast If your phone is enabled to receive broadcasts during active calls the broadcast immediately plays You ll hear both the original call and the broadcast To listen to only the broadcast hold or end the call If your phone isn
69. o vyhlasuje e SoundStation IP 5000 splna z kladn po iadavky a v etky pr slu n ustanovenia Smernice 1999 5 ES Polycom UK Ltd vakuuttaa t ten ett SoundStation IP 5000 tyyppinen laite on direktiivin 1999 5 EY oleellisten vaatimusten ja sit koskevien direktiivin muiden ehtojen mukainen H rmed intygar Polycom UK Ltd att denna SoundStation IP 5000 st r verensst mmelse med de v sentliga egenskapskrav och vriga relevanta best mmelser som framg r av direktiv 1999 5 EG Safety Notices 4 Polycom SoundStation IP 5000 Phone User Guide Safety and Compliance continued ZORE JIAZBDSRARNHRECH CORES RAR CEH FSECERBHMELTUETM CORBPIVAPFLEV SY Ril HLTA Nak SME eS HCTF CEMHVET FURS AAS CEs TIEL URW 28U b LT FAL VCCI B WARNING Electrical Safety To avoid electric shock do not connect safety extra low voltage SELV circuits to teleconference station network TNV circuits LAN ports contain SELV circuit and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables This product is rated 48Vdc 0 375A When used with the optional external power supply the power supply shall be a Listed power supply with a LPS output rated 48V min 0 375A Russian Compliance SoundStation IP 5000 Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity DoC CMA 5454 Expiry 26 S
70. oIP conversion delay and IP routing delay can cause the echo cancellation time of 64 mS or more to be required Australia Warning This equipment will not operate when mains power fails Restriction of Hazardous Substances RoHS All Polycom products comply with the requirements of the EU Directive Restriction of Hazardous Substances RoHS 2002 95 EC Statements of compliance can be obtained from TypeApproval polycom com Safety Notices 5 Polycom SoundStation IP 5000 Phone User Guide Safety and Compliance continued Waste Electrical and Electronic Equipment WEEE All Polycom products that fall within the scope of the EU Directive Waste Electrical and Electronic RS Equipment WEEE 2002 96 EC carry the crossed wheelie bin symbol which advises customers not to dispose of electronic products in the domestic waste stream but to recycle them safely as e waste Polycom Take Back In addition to any mandated take back requirement Polycom offers free recycling of its branded products to business users Details can be found at http Awww polycom com company about us recycle program html Operating Ambient Conditions e Operating temperature 41 to 104 F 5 to 40 C e Relative humidity 20 to 85 noncondensing e Storage temperature 22 to 131 F 30 to 55 C Safety Notices 6 End User License Agreement for Polycom Software This End User License Agreement Agreement is a legal agreement
71. oll to the contact To scroll through a list of contacts use the key to Page Up and the key to Page Down Press the Edit soft key From the Edit Contact screen scroll to the Block Buddy field and then choose Enabled or Disabled When Block Buddy is enabled the contact cannot watch your phone The contact will display in your Blocked List When Block Buddy is disabled the contact can watch your phone The contact will display in your Watcher List The default for Block Buddy is Disabled Press the Save soft key Press to return to the idle screen Using Your Blocked List to Unblock Contacts Use the Blocked List to quickly unblock a contact rather than updating the Block Buddy setting for the contact in your Contact Directory To use your Blocked List to unblock o contact 1 Press and then select Features gt Presence gt Blocked List The Blocked List screen displays Blocked List 1 Teresa Sunft 7091 Unblock 2 Scroll to the contact 3 Press the Unblock soft key 33 Polycom SoundStation IP 5000 Phone User Guide 4 Press to return to the idle screen The contact can now watch your phone and will display in your Watcher List To view your Watcher List press Q and then select Features gt Presence gt Watcher List Monitoring the Status of Contacts in Your Buddy List 34 You can monitor the status of all the contacts in your buddy list except those contacts that have
72. ontent 2 7 Confidentiality The Software Product contains valuable proprietary information and trade secrets of Polycom and its suppliers and you shall protect the confidentiality of and avoid disclosure and unauthorized use of the Software Product 2 8 Dual Media Software You may receive the Software Product in more than one medium Regardless of the type or size of medium you receive you may use only one medium that is appropriate for your single Product You may not use or install the other medium on another Product 2 9 Reservation Polycom reserves all rights in the Software Product not expressly granted to you in this Agreement 3 SUPPORT SERVICES Polycom may provide you with support services related to the Software Product Support Services Use of Support Services is governed by the Polycom policies and programs described in the Polycom provided materials Any supplemental software code provided to you as part of the Support Services is considered part of the Software Product and is subject to the terms and conditions of this Agreement With respect to technical information you provide to Polycom as part of the Support Services Polycom may use such information for its business purposes including for product support and development Polycom will not utilize such technical information in a form that personally identifies you 4 TERMINATION Without prejudice to any other rights Polycom may terminate this Agreement if you
73. ot allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary defending on local law 9 EXPORT CONTROLS The Software Product may not be downloaded or otherwise exported or re exported i into or toa national or resident of Cuba North Korea Iran Syria Sudan or any other country to which the U S has embargoed goods or ii to anyone on the U S Treasury Department s List of Specially Designated Nationals or the U S Commerce Department o Table of Denial Orders By downloading or using this Software Product you are agreeing to the foregoing and you are representing and warranting that you are not located in under the control of or a national or resident of any such country or on any such list If you obtained this Software Product outside of the United States you are also agreeing that you will not export or re export it in violation of the laws of the country in which it was obtained 10 MISCELLANEOUS 10 1 Governing Law This Agreement shall be governed by the laws of the State of California as suc
74. phone already has calls e If your phone only has an active call hold the active call press or the New Call soft key and then place the new call e If your phone only has held calls press or the New Call soft key and place the new call If your phone has an active call and held calls scroll to a held call press the New Call soft key and place the new call The active call will be held Calling by Entering a Phone Number You can dial a phone number with a dial tone or without a dial tone To dial a phone number with a dial tone 1 Press or the New Call soft key 2 Enter the phone number of the party you want to call 3 Press the Send soft key Polycom SoundStation IP 5000 Phone User Guide To dial a phone number without a dial tone gt gt Enter the phone number of the party you want to call and then press the Dial soft key Calling by Entering an IP Address or URL Placing calls using an IP address or URL may not be enabled for your phone For more information see your system administrator To dial an IP address or URL 1 Press or the New Call soft key 2 Press the URL soft key and then enter the IP address or URL of the party you want to call For information on how to enter an IP address URL and special characters see Entering Data and Enabling Items on page 7 When you dial a URL the maximum number of characters you can enter is 32 3 Press the Send soft key Calling from a Call
75. r all other parties while Mute is enabled To mute or unmute the microphone gt gt During a call press o To mute or unmute the microphone if you use external microphones gt gt Press e on the phone or the mute button on the top of the external microphones Customizing the Phone Display You can change how the phone screen looks by doing the following e Changing the language the text displays in e Changing how the time and date display e Changing the screen contrast e Changing the backlight settings Changing the Language The phone supports many languages English Internal is the default language that displays To change the language 1 Press and then select Settings gt Basic gt Preferences gt Language 2 From the Language screen scroll to the language you want and then press The text on the screen changes to the language that you selected 51 Polycom SoundStation IP 5000 Phone User Guide Changing the Time and Date Display 52 The time and date appear on the idle screen of your phone If the phone can t obtain a time and date the display will flash If this happens or if the time or date is incorrect see your system administrator You can select from various formats for the time and date display including whether the time or date displays first clock order You can also turn the time and date display off so the time and date doesn t display on the idle screen Select
76. r volume press when the phone is in the idle state Check that the Ring Type isn t set to Silent Ring See Changing the Ring Tone on page 49 A hollow phone icon A displays next to the directory number The phone isn t registered to a server Ask your system administrator to register the phone to a server 57 Polycom SoundStation IP 5000 Phone User Guide Displays Symptom There is no display The display is incorrect The display is flickering The display has bad contrast Problem Power isn t correctly applied to the phone The contrast needs adjustment Certain types of older fluorescent lighting cause the display to appear to flicker Corrective Action Verify that power is correctly applied to the phone e Check that the display is illuminated e Ensure the network cable is inserted properly on the underside of the phone Try unplugging and re inserting the cable H your phone uses Power over Ethernet PoE have your system administrator check that the switch is supplying power to the phone Adjust the screen contrast See Changing the Screen Contrast on page 53 Try the following e Move the phone away from the lights Replace the lights Audio Symptom Problem Corrective Action The speaker has no audible sound Speaker volume is low Adjust the speaker volume During a call press to adj
77. rd From the Change User Password screen enter your password information and press the Enter soft key Locking and Unlocking Your Phone 38 You can choose how you want your phone to handle incoming calls when it is locked If you set up your phone to allow incoming calls when it is locked the default setting incoming calls will ring on your phone and you can answer calls by entering your user password If you set up your phone to ignore incoming calls Do Not Disturb will be applied to all lines on your phone and your phone won t ring To lock your phone 1 On the idle screen press and then select Settings gt Basic gt Lock Phone 2 From the Lock Phone screen select how you want incoming calls handled when your phone is locked Allow ringing when locked Select this option if you want your phone to ring when you have an incoming call If you choose this option you can answer a call by entering your password DND when locked Select this option if you don t want your phone to ring You won t have the option to answer incoming calls All incoming calls will go to your voicemail system if enabled and display in your Missed Calls list Note that enabling this option on shared lines disables ringing only You will still see a visual notification of the call and have the option to answer it The default setting is Allow ringing when locked 3 Press the Lock soft key Your phone is locked Polycom
78. s service requests and more Contents Changes to This Guide esse a ENEE EE 24520 2 59 53 445451145450 1 Before You Use Your Phone 1 Using the Keypad iy xand a ye yk aceite wales Ceres le 2 EE Ee 3 Phone Status Indicators WW KAK kK kK KK KK KK KK KK KK KK eens 4 LED Status Indicators ANEN 4 Lige and Call Icons eege be eek hae Ae Ra N as keye ee WO KA e kre K 5 Navigating Menus and Call 6 Entering Data and Enabling Items 0 000 e eee e eee eee 7 Configuring Your Phone Using the Polycom Web Configuration UN bait ei REES EE EE ENEE Ae 8 Calling and Answering 4a si k GIR kak kar SIRE Al Brien drees irad 9 Answering Calls sesiis ee a ta ae dae Cade dee den Se 9 Placing Calls gengt na 2 21 Xan WESA K n n k y4 40k 2412 E EEN 10 Calling by Entering a Phone Number 10 Calling by Entering an IP Address or URL 11 Calling froma Call Uer 11 Calling from a Director 12 Calling from the Speed Dial List 12 kedaltpe Zeite a ee boca Ge JJ JM IM IJJ MJZMMMMDMDIDM M M3 O 13 Ending Calls ENEE NERT Bridie swe Eeer A 13 While Your Phone Rings 000000 e e RIH eee eee ee eee 13 Rejecting Calls While Your Phone Rings 14 Forwarding Calls While Your Phone Rings 14 During Calls ge ee 5 Sen MN iay a ENEE Coie nis Sig Ned 15 Holding and Resuming Calls M L KK KK KK KK KK KK KK KK 15 Transferring EE 15 Hosting Conference Call 16 Setting Up Conferences
79. s information 56 Access to Screens and Systems Polycom SoundStation IP 5000 Phone User Guide Symptom There is no response when you press a feature key Problem The phone isn t in an active state Corrective Action Try the following Press the keys more slowly e Call the phone to confirm that inbound call display and ringing is normal If successful try to press feature keys to access certain screens for example Directory screens e To confirm the line is actively registered to the call server press Q and then select Status gt Lines From the Line Information screen verify that your phone line is registered To attempt re registration with the call server reboot the phone For more information see your system administrator The display shows Network Link is Down The network cable isn t properly connected See Power and Startup on page 55 Calling Symptom Problem Corrective Action There is no dial tone Power isn t correctly applied to the phone Verify that power is correctly applied to the phone Check that the display is illuminated e Ensure the network cable is inserted properly on the underside of the phone Try unplugging and re inserting the cable There is no audible ring tone Ringer volume is low or the Ring Type is set to Silent Ring Verify ringer volume and Ring Type To adjust the ringe
80. sonal settings To log in to a phone 1 If the User Login screen is in view go to step 2 If the User Login screen isn t in view do one of the following 35 Polycom SoundStation IP 5000 Phone User Guide Press the Log in soft key or Press Q and then select Features gt User Login gt Log in 2 From the User Login screen enter your user ID and password and then press the Log in soft key If you don t know what your user ID and password are ask your administrator Default passwords are preset at the factory to the numerals 123 However your administrator may have changed this for security reasons If your login credentials are accepted the phone updates to display your personal phone profile and the idle screen is displayed If your credentials are not accepted the message User login failed is displayed and the User Login screen displays again If you need to confirm your credentials ask your system administrator To log out of a phone 1 From the idle screen do one of the following Press the Log out soft key or Press Q and then select Features gt User Login gt Log out 2 To confirm press the Yes soft key Your personal profile is no longer accessible and the phone displays either the User Login screen for the next user login or the default phone profile for anonymous users Placing Calls from Phones that are in the Logged Out State 36 If a phone doesn t require a user
81. subscribe to any channel that has been enabled by the system administrator and appears in your channels list When you subscribe to a channel you can send and receive PTT broadcasts on that channel To subscribe to additional PTT channels 1 Press Q and then select Settings gt Basic gt Preferences gt Paging PTT Configuration gt PTT Push to Talk 2 From the PTT Channel Configuration screen select Channel Subscriptions 3 From the Channel Subscriptions screen select the channel s you want to subscribe to and then choose Yes By default you re subscribed to Channels 1 24 and 25 4 Press Q to save your changes Allowing PTT Broadcasts to Play During Active Calls The Accept While Busy option allows PTT broadcasts to come in as active calls if enabled or held calls if disabled If enabled a PTT broadcast will interrupt telephone calls and you ll hear the audio of both the telephone call and the PTT broadcast The party on the other end of the telephone call cannot hear the PTT broadcast unless that party has also enabled Accept While Busy If disabled PTT broadcasts are held during an active call To hear the broadcast scroll to the broadcast and press the Accept soft key To allow or disallow PTT broadcasts to play during an active call 1 Press Q and then select Settings gt Basic gt Preferences gt Paging PTT Configuration gt PTT Push to Talk Group Paging Mode Polycom SoundStation IP 500
82. t hear the page unless that party has also enabled Accept While Busy If disabled pages are placed on hold during an active call To hear the page scroll to the page and then press the Accept soft key To allow or disallow pages to play during an active call 1 Press and then select Settings gt Basic gt Preferences gt Paging PTT Configuration gt Group Paging 2 From the Group Paging Configuration screen scroll to Accept While Busy and then enable or disable the setting The default setting is Disabled When enabled your phone will accept and play pages while you re in an active call When disabled your phone won t play pages while you re in a call but will hold them instead 3 Press to save your change Integrating with Microsoft Lync Server 48 Your system administrator can configure your phone to work with Microsoft Lync Server and communicate with others using Microsoft Lync From your phone you can invite join control and monitor local multipoint audio conferences For more information on integrating with Microsoft Lync Server see your system administrator or refer to Using Polycom Phones in a Microsoft Lync 2010 Environment available by navigating to your phone s Support page from the SoundStation IP Support page If your phone is set up to integrate with Microsoft Lync your system administrator has assigned you login credentials a domain user name and password that your phone requires to a
83. t in the directory Saved displays on the phone screen If the contact already exists Contact already exists displays You may want to go to the Contact Directory to see if the contact was saved correctly and to add any missing contact information To update missing contact information see Adding Contact Directory Entries on page 26 To add a Contact Directory entry from the Corporate Directory Press and then select Features gt Corporate Directory From the Corporate Directory search screen search for the contact see Searching Corporate Directory on page 29 Scroll to the contact and then press the View soft key From the Contact screen press the Save soft key to save the entry to your Contact Directory Only the first name last name and phone number are saved If the contact doesn t exist in the directory Saved displays on the phone screen If the contact already exists Contact already exists displays You may want to go to the Contact Directory to see if the contact was saved correctly and to add additional contact information To update missing contact information see Adding Contact Directory Entries on page 26 Updating Contact Directory Entries You can change the information for an entry in the Contact Directory To update a contact in the Contact Directory Press and then select Features gt Contact Directory From the Directory screen find the contact whose information you want to update and then
84. to Unblock Contacts 33 Monitoring the Status of Contacts in Your Buddy List 34 Accessing Personal Phone Settings with User Profiles 35 Logging In and Out of a Phone 35 Placing Calls from Phones that are in the Logged Out State 36 Changing Your Login Password 37 Hocking the PHONE snese eae eas h ee eed Bidar aa e ed eee ei 37 About Your User Password 38 Locking and Unlocking Your Phone 38 Calling and Answering from a Locked Phone 39 Broadcasting Messages Using Push to Talk and Group Paging 40 Push to Talk Mode 40 Sending and Receiving PTT Broadcasts 00045 40 Replying to PIT Broadcasts 0 0000000 42 Ending PTT Broadcasts WW KK KK KK KK KK KK KK KK KK KK 43 Adjusting the Volume of PTT Broadcasts 43 Muting PTT Broadcasts WWW YA KK KK KK KK KK KK KK KK KK 43 Updating the Default Channel 43 Updating Channel Subscriptions 44 Allowing PTT Broadcasts to Play During Active Calls 44 Group Paging Mod ege Su Y AD AE VER 45 Sending and Receiving Pages 45 Adjusting the Volume of Dages 47 Polycom SoundStation IP 5000 Phone User Guide Mtin Pages atin En lysed Pa EE dos na 47 Updating the Default Paging Group K 47 Updating Paging Group Subscriptions 47 Integrating with Microsoft Lync Server W L 8 48 Customizing What is Head 49 Changing the Ring Tone 49
85. urb 20 To prevent your phone from ringing activate the Do Not Disturb feature Calls you receive while Do Not Disturb is enabled will display in your Missed Calls list If you have chosen to forward incoming calls to another number calls will still be sent to that number When you enable Do Not Disturb a flashing icon A and Do Not Disturb display on the phone screen To enable and disable Do Not Disturb 1 Press and then select Features The Features screen displays If Do Not Disturb isn t highlighted scroll to it 2 To toggle Do Not Disturb on or off press p Using Voice Mail Polycom SoundStation IP 5000 Phone User Guide Voice mail is an optional feature that your system administrator sets up Your system may not support it For more information contact your system administrator Screen options may vary with your application Voice mail may be accessible with a single key press Contact your system administrator about this option Your voice mail is saved in a centralized location and may be accessed from your phone Your phone may indicate voice mail by the following An icon f on the phone screen A stutter dial tone instead of a normal dial tone To listen to voice mail messages 1 Press and then select Features gt Messages gt Message Center 3 The Messages screen displays indicating the number of urgent new and old messages you have EE Messages a Urgent H
86. use the Software Product in a time sharing arrangement or in any other unauthorized manner Further no license is granted to you in the human readable code of the Software Product source code Except as provided below this License Agreement does not grant you any rights to patents copyrights trade secrets trademarks or any other rights in respect to the Software Product 2 DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS 2 1 Limitations on Reverse Engineering Decompilation and Disassembly You may not reverse engineer decompile or disassemble the Software Product except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation The Software Product is licensed as a single product Its component parts may not be separated for use on more than one Product 2 2 Backup Except as expressly provided for under this Agreement you may not copy the Software Product except however you may keep one copy of the Software Product and if applicable one copy of any previous version for back up purposes only to be used in the event of failure of the original All copies of the Software Product must be marked with the proprietary notices provided on the original Software Product You may not reproduce the supporting documentation accompanying the Software Product 2 3 Modifications You may not modify translate or create derivative works of the Software Product 2 4 Proprietary Notices You m
87. ust the volume Overall Functioning Symptom Problem Corrective Action The phone is malfunctioning The phone may need to be restarted Restart the phone Note If your phone malfunctions you may be able to restore normal operation without restarting it Before you restart your phone contact your system administrator Press and then select Settings gt Basic gt Restart Phone The Restart Phone screen displays The message Are you sure displays To restart the phone press the Yes soft key 58 Polycom SoundStation IP 5000 Phone User Guide Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware From the diagnostics menu you can test your phone s microphones keypad mappings display and LEDs See your system administrator for instructions on how to perform these tests To access the diagnostics menus gt gt Press and then select Status gt Diagnostics gt Test Hardware gt Audio Diagnostics Keypad Diagnostics Display Diagnostics or LED Diagnostics Investigating Phone Warnings If your phone is unable to perform certain tasks a warning icon ih will display in the status bar The warning icon lets you know that your phone has one or more issues that you should know about You can view information about phone issues from the Warnings screen To view a detailed list of phon
88. ut you need a quick refresher Changes to This Guide This user guide has been updated to include new information and features The following sections have been added to this edition e Configuring Your Phone Using the Polycom Web Configuration Utility on page 8 Using Voice Mail on page 21 e Using Instant Messaging on page 21 e Using Buddy Lists on page 31 e Accessing Personal Phone Settings with User Profiles on page 35 e Locking the Phone on page 37 e Broadcasting Messages Using Push to Talk and Group Paging on page 40 e Integrating with Microsoft Lync Server on page 48 e Investigating Phone Warnings on page 59 The following section has been updated e Updating the Backlight on page 53 Before You Use Your Phone This section describes the phone s features the icons that display on the screen and how to navigate menus and enter data It also provides a link to helpful tips to use when you re in a conference call Polycom SoundStation IP 5000 Phone User Guide Using the Keypad Since you can customize your phone in many different ways and your system administrator can enable and disable certain features the user interface that displays on your phone may differ from the figures that appear in this guide Generally your phone will be deployed with multiple other phones In this case your system administrator will configure the phone parameters beforehand so that after you set up your phone the phone w
89. utomatically send a PTT broadcast on the default channel press and hold the Talk soft key and then go to step 4 2 From the PTT Channels List screen select the channel to send the broadcast on The list displays the default channel the most recent channel you sent a broadcast on and other channels you can broadcast on 3 To start the broadcast press and hold the Talk soft key Be sure to press the Talk soft key throughout the entire broadcast You ll hear a transmitting beep and the phone will display the channel information such as the channel label 4 Begin speaking If you release the Talk soft key while you re sending the broadcast the broadcast temporarily stops and enters a 10 second waiting period During this period the channel remains open to give people a chance to reply At any time during the waiting period you can resume your broadcast by pressing and holding the Talk soft key If no one broadcasts during the waiting period the channel closes and the broadcast ends 5 When you finish your broadcast do one of the following Release the Talk soft key Press the End PTT soft key After you press the End PTT soft key you can immediately initiate another broadcast on another channel even if the previous broadcast is still in its waiting period 41 Polycom SoundStation IP 5000 Phone User Guide 42 Receiving PTT Broadcasts To receive a broadcast sent on a particular channel you need t
90. vou re already in a call Polycom SoundStation IP 5000 Phone User Guide 3 Do one of the following Ifyou selected Always the Call Forward Always screen displays Enter a number to forward all incoming calls to Ifyou selected No Answer the Call Forward No Answer screen displays Do the following a Inthe Contact field enter a number to forward all unanswered incoming calls to b Inthe Forward After Rings field enter how many rings to wait before forwarding the call one ring is approximately six seconds Two rings is the recommended value Ifyou selected Busy the Call Forward Busy screen displays Enter a number to forward all future incoming calls to when you re already in another call 4 Press the Enable soft key After vou ve enabled call forwarding the text Fwd and the number you re forwarding calls to display in the status bar If you selected the forwarding type Always a moving arrow i also displays on the phone screen To disable call forwarding 1 From the idle screen press the Forward soft key 2 From the Forwarding Type Select screen scroll to the forwarding type you want to disable and then press Q 3 To turn off call forwarding press the Disable soft key Rejecting Calls from a Contact You can customize your phone so that incoming calls from a particular party don t ring on your phone Your system administrator determines how rejected calls are handled for example rej
91. with the party you re talking with and another party Holding and Resuming Calls Transferring Calls You can place a call on hold When a call is held the LEDs flash red Your phone can handle a maximum of eight calls on hold or one active call and seven calls on hold Only one call can be active at any time When you have more than one call for example one active call and one call on hold or two calls on hold a counter displays at the top right of the screen indicating the total number of calls you have and which call currently displays The most recent call displays first The following figure shows that your phone has two calls and you re currently viewing the first most recent call Hold Jane Smith 1951 Resume Hew Call Trnsfer Confrne To scroll through calls press A or D To hold a call gt gt During a call press the Hold soft key The console LEDs flash red to indicate that a call is held To resume a held call gt gt While a call is held press the Resume soft key When you transfer a call you have the option to talk to the party to whom you Te transferring the call or you can automatically transfer the call without speaking to the other party Polycom SoundStation IP 5000 Phone User Guide To transfer a call 1 During a call press the Trnsfer soft key The active call is placed on hold Place a call to the party to whom you want to transfer the call When you hear the ring

Polycom 5000 IP Phone User Manual

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