Plantronics 70N Headphones User Manual
Contents
1. 72536 05_CS70_US _12 06 qxd 05 PI 010 12 13 06 10 40 AM Page 2 D WARRANTY Limited Warranty e his warranty covers defects in materials and workmanship of products manufactured sold or certified by Plantronics which were purchased and used in the United States PLA N TRON ICS e This warranty lasts for two yeasr from the date of purchase of the products SOUND INNOVATION e This warranty extends to you only if you are the end user with the original purchase receipt e We will at our option repair or replace the products that do not conform to the warranty We may use functionally equivalent reconditioned refurbished remanufactured pre owned or new products or parts e To obtain service in the U S contact Plantronics at 800 544 4660 ext 5538 e THIS IS PLANTRONICS COMPLETE WARRANTY FOR THE PRODUCTS e This warranty gives you specific legal rights and you may also have other rights that vary from state to state Please contact your dealer or our service center for the full details of our limited warranty including items not covered by this limited warranty e Se re MAINTENANCE 1 Unplug the unit from the telephone and the AC charger from the power source before cleaning WIRELESS OFFICE HEADSET SYSTEM 2 Clean the equipment with a damp not wet cloth 3 Do not use solvents or other cleaning agents oO oS TECHNICAL SUPPORT The Plantronics Technical Assistance Center is ready to assist you Dial 82. cord jack and it is pushed in firmly Check that the phone handset is connected to the base s phone handset jack and it is pushed in firmly Headset may be out of range of the base Move closer to base unit until headset is within range Range varies with office environment Headset battery is dead Recharge the battery by placing the headset in the headset charging cradle or by using the AC charger supplied See page 9 Listening volume too low Press the volume up button on the headset If the volume is still too low select another listening volume major adjust switch setting See page 15 Incorrect configuration dial setting for your phone Try other phone configuration dial settings on the base unit Ensure the selected number is in line with the position indicator See page 14 You may have to resubscribe your headset with the base See page 11 Headset is muted Long press 3 sec the volume down button on headset to unmute the microphone See page 16 Improper positioning of voice tube Try various other positions Speaking volume is too low Increase the speaking volume by Cp adjusting the speaking volume minor adjust buttons on the base unit as described on page 16 If the volume is still too low select another speaking volume major adjust setting as described on page 16 Incorrect configuration dial setting for your phone Try other phone configuration dial settings on the base unit Ensure the selected number is in line
3. incremental adjustments NOTE You must be in talk mode i e on a NOTE 1 is the loudest setting call to adjust 4 is the lowest setting If you cannot hear a dial tone through your headset use a coin or small screwdriver to turn the telephone configuration dial until you can Make sure that a number is aligned with the position indicator Place a call to someone you know While speaking turn the configuration dial through the four positions Select the position that provides the best sound quality for both you and the recipient 72536 05_CS70_US_12 06 qxd 05 PI 010 SPEAKING VOLUME Minor Adjust Use the speaking volume minor adjust control on the back of the base for minor incremental adjustments NOTE You must be in talk mode i e on a call to adjust Headset Mute 12 13 06 10 44 AM Page 16 Major Adjust Use the speaking volume major adjust control on the bottom of the base for large incremental adjustments NOTE Ais the lowest setting B is the most common setting D is the loudest setting To mute headset long press the volume down button 3 seconds Press again to unmute Talk indicator light on base will flash while muted You will hear 3 rapid beeps every 15 seconds to Indicate that mute is on HEADSET CONTROLS N A N A Feature Listening volume minor adjust Mute Answering ending calls Low battery warning Out of range warning whe
4. 00 544 4660 ext 5538 or visit the support section of our website at www plantronics com support PLANTRONICS SOUND INNOVATION Plantronics Inc 345 Encinal Street Santa Cruz CA 95060 USA Tel 800 544 4660 www plantronics com 2006 Plantronics Inc All rights reserved Plantronics the logo design CS70N IntelliStand and Sound Innovation are trademarks or registered trademarks of Plantronics Inc All other trademarks are the property of their respective owners Patents U S 5 210 791 6 735 453 6 923 688 7 075 270 D469 756 Australia 147229 303053 China ZL200530008542 5 EM 293964 0003 543798 0001 543798 0002 France 651 857 651 865 Germany 40108524 4 GB Regd Des No 2104923 and Patents Pending 72535 05 12 06 72536 05_CS70_US_12 06 qxd 05 PI 010 12 13 06 10 43 AM Page 2 WELCOME This User Guide provides instructions on the setup and usage of the Plantronics CS70N wireless office headset system Please refer to the separate Safety Instructions booklet for important product safety information prior to installation or use of the product For additional help service or support information refer to the product warranty card or visit www plantronics com TABLE OF CONTENTS Package Contents 3 Features 4 Setup 6 Setup Handset Lifter Optional 8 Charging 9 Positioning 9 Adjusting Fit 10 Multi shift Pairing 11 Making Answering Ending Calls 2 Checking Compatibility 14 Volume 15 Hea
5. 12 06 qxd 05 PI 010 12 13 06 10 43 AM Page 6 D SETUP SETUP BaSe So0ttom view ws no Unplug the handset cord from phone Plug the phone cord that is connected to the CS70N base into the handset jack on the phone CAUTION Your phone may have two similar jacks Put the cord only in the jack from which the handset came Plug the handset cord into the Plug the AC charger into the handset jack in the base base s AC charging jack Push in until it clicks Push in firmly Complete Plug the handset cord into the handset Plug the AC charger into an outlet and into the base s AC charging jack jack in the bottom of the base See step 3A for detailed location See step 4A for detailed location NOTE Remove only a tiny piece of mounting tape backing to temporarily stick lifter into 72536 05_CS70_US_12 06 qxd 05 PI 010 12 13 06 10 44 AM Page 8 D SETUP HANDSET LIFTER Optional CHARGING 1 Slide headset into charging cradle so that microphone boom is on the right 2 Gently press down on the headset to ensure that headset Is in correct position Amber charge indicator light on base will flash while charging and will change to solid amber when fully charged e 20 minutes minimum charge to continue setup TULA 1 Plug handset lifter power cord into handset lifter jack on base Push firmly into base 2 Position handset lifter under the handset on your phone Verify that
6. The telephone company may make changes in its facilities equipment operations or procedures that could affect the proper functioning of your equipment If they do you will be notified in advance in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced with this unit for repair or warranty information please contact customer service at 800 544 4660 If the equipment is causing harm to the network the telephone company may request that you disconnect the equipment until the problem is resolved DO NOT DISASSEMBLE THIS EQUIPMENT it does not contain any user serviceable components We recommend the installation of an AC surge arrester in the AC outlet to which this equipment is connected Telephone companies report that electrical surges typically lighting transients are very destructive to customer terminal equipment connected to AC power sources Exposure to RF Radiation The internal wireless radio operates within the guidelines found in radio frequency safety standards and recommendations which reflect the consensus of the scientific community Independent studies have shown that the internal wireless radio is safe for use by consumers Visit www plantronics com for more information NOTE Modifications not expressly approved by Plantronics Inc could void the user s authority to operate the equipment
7. and base do not link when call control button is pressed 1 Slide the headset over and behind your ear a 2 Rotate and press gently towards your ear for a snug fit NOTE Only the last paired headset will work with the base You must NOT be in talk mode an eas li e not on a call when enabling or disabling this feature 3 Rotate microphone until it is pointed towards your chin To disable the multi shift pairing feature long press 5 sec the speaking volume minor adjust down button until the power indicator light flashes 72536 05_CS70_US _12 06 qxd 05 PI 010 12 13 06 10 44 AM Page 12 D MAKING ANSWERING ENDING CALLS MAKING ANSWERING ENDING CALLS Without Handset Lifter With Handset Lifter Optional To first test proper set up of the handset lifter 1 Press the call control button on headset to activate handset lifter and lift handset from phone Dial tone should sound if the handset Is raised high enough 2 If no dial tone adjust handset lifter height switch or reposition lifter under handset To make a call 1 Take your handset off hook Dial tone should sound through handset if not check If you still do not hear a dial tone you may need to insert extender arm see page compatibility see page 14 22 or check compatibility page 14 2 Press the call control button on the headset The talk indicator lights on both the base Use mounting tape to secure handset lifter in position 5 and the h
8. dset Controls 17 Base Indicator Lights 18 Troubleshooting 1 Subscription 21 System Reset 21 Battery Replacement 21 Additional Parts if required 22 Regulatory Notices 23 REGISTER YOUR PRODUCT ONLINE Visit www plantronics com productregistration to register your product online so we can provide you with the best possible service and technical support P PACKAGE CONTENTS raculipScu Gel Eartips Eartips Telephone Cord Handset Lifter Optional Extender Arm For Nortel 12004 with Stabilizers phones only Ringer Handset Lifter Microphone 72536 05_CS70_US_12 06 qxd 05 PI 010 12 13 06 10 43 AM Page 4 FEATURES Base Top View Front Indicator Lights STE Talking Green Power Red ssacaeses Charging Amber Charging Cradle Telephone Configuration Dial Rear eee Speaking Volume Pd Minor Adjust d 27 gt IntelliStand j a On Off Switch Pa to automate gf call control button 2 7777 Listening Volume ae Major Adjust Telephone Cord FEATURES Base Bottom View Telephone Handset Jack Handset Lifter Jack AC Charging Jack Telephone Cord Jack Speaking Volume Major Adjust Listening Volume Mute Call Control Button lt Talk Indicator Light Noise Canceling Boom Handset Lifter Arm Power Cord Ringer Microphone Jack remove cover Height Switch Accessory Jack 72536 05 CS70_US_
9. e cradle for one to three hours until charge light stays lit or quits blinking Two beeps is an out of range warning Move closer to the base Three rapid beeps every 30 seconds indicates your mute Is on Press the mute button once to turn mute off When an optional lifter is connected three repetitive beeps indicate a call is coming into the headset Press the call control button on the headset to answer the call Handset lifter is installed but does not lift handset Be sure the handset lifter power cord Is firmly pushed into the handset lifter jack on the base My handset lifter operates IntelliStand is enabled To disable the handset lifter move every time remove or replace my headset in the base unit the IntelliStand switch to position SUBSCRIPTION The headset and base unit are supplied subscribed to each other However if you wish to use a replacement headset with the base unit then the units must be re subscribed To do so please follow the instructions on page 11 for Multi Shift Pairing SYSTEM RESET To recover from some fault conditions refer to the Troubleshooting Section you may need to perform a system reset To perform the system reset follow this procedure 1 Simultaneously press the call control button and both the and volume AC charging jack for 5 seconds buttons for 5 seconds When the talk 4 Reconnect indicator light on the headset blinks release a
10. eadset should go on indicating a successful link Dial tone should sound P through headset Dial using the telephone keypad To answer a call 1 Take the handset off hook 2 Press the call control button on the headset to answer a call To end a call press the call control button on the headset then hang up the handset NOTE If either you or the recipient have trouble hearing please check compatibility page 14 To make answer a call 1 Press the call control button to raise the handset lifter 2 Use the telephone keypad to dial the number To end a call Press the call control button to lower the handset lifter Phone will hang up NOTE If either you or the recipient have trouble hearing please check compatibility page 14 PA 72536 05 CS70_US _12 06 qxd 05 PI 010 12 13 06 10 44 AM Page 14 D CHECKING COMPATIBILITY LISTENING VOLUME NOTE The compatibility setting of 1 is set at the factory to work with most phones NOTE Be sure to set your telephone s volume at the mid range before adjusting the However if you do not hear a dial tone if either you or the recipient is having trouble CS7ON volume hearing or if you experience buzzing hissing please follow the directions below Minor Adjust Major Adjust Push on the and buttons to adjust Use listening volume major adjust listening volume in minor incremental control on the back of the base for adjustments large
11. ll buttons 3 Disconnect the AC charger from the The system reset operation is complete 2 Press the call control button again The talk indicator light will again blink briefly to indicate the headset is back to normal operation mode BATTERY REPLACEMENT The custom battery supplied should last 2 3 years When talk time decreases significantly you should replace the battery Call Plantronics at 800 544 4660 ext 5538 for information on sending back to factory to install new battery 72536 05_CS70_US_12 06 qxd 05 PI 010 12 13 06 10 44 AM Page 22 ADDITIONAL PARTS If required REGULATORY NOTICES Extender Arm Stabilizers _ Use extender arm when the handset lifter needs additional stability lifting and returning to cradle 1 Slide extender arm onto lifter 2 Stabilizers can be shifted left and right Position stabilizers on outsides of handset to gently grip the phone Ringer Microphone Use ringer microphone when the telephone speaker is not located directly under the handset 1 Remove cover from ringer microphone jack on back of lifter 2 Connect ringer microphone plug 3 Place ringer microphone over phone speaker Remove adhesive tape and attach For Nortel i2004 phones only FCC Requirements This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 Thi
12. n on active call Incoming call notification Action Press to increase or to decrease Long press key 3 seconds Short press call control button Replace headset In charging cradle Move closer to base Press call control button to answer call Only works when using optional Handset Lifter Tone Ascending descending tones 2 tones at limit 3 mid tones Mute 3 low tones Unmute NOTE Tones repeat every 30 seconds when muted Mid tone 1 tone every 10 seconds 2 tones 3 repetitive tones 72536 05 CS70_US_12 06 qxd 05 PI 010 12 13 06 10 44 AM Page 18 D BASE INDICATOR LIGHTS Indicator Lights peiores Talking Muted Green Power Red Action Charging Fully Charged Power Talking Muted Light Flashes amber Solid amber Solid red Solid green Flashes green Problem plugged everything in but the lights won t come on My headset does not work with the base unit Callers cannot hear me can hear a dial tone in more than one configuration position cannot hear a dial tone in any configuration position cannot hear caller dial tone TROUBLESHOOTING Solution Check that the AC charger Jack is connected to the base unit Check that the AC charger is securely connected to a working wall outlet Check that the AC charger is the model supplied by Plantronics Check that the phone is connected to the base unit s phone
13. nd jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible jack that is also compliant See installation instructions for details The REN is useful to determine the quantity of devices you may connect to your telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 0 To be certain of the P number of devices you may connect to your line as determined by the REN contact your local telephone company For product approved after July 23 2001 the REN for this product is part of the product identifier that has the format US AAAEQ TXXXX The digits represented by are the REN without the decimal point For example 03 represents a REN of 0 3 For earlier producers the REN is separately shown on the label If this telephone equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary
14. r positioning System needs to be reset Perform system reset as described on page 21 I can hear too much Speaking volume is too high Lower the speaking volume by background conversation adjusting the speaking volume minor adjust buttons on the noise or sidetone base If the volume is still too high select another speaking volume major adjust setting See page 16 People talk to can hear a buzz in the background Move the CS70N base further away from your phone AC charger is plugged into a power strip Plug the AC charger into the wall directly Picking up another radio frequency Call the Plantronics Technical Assistance Center for an RF filter Battery talk time performance Battery is going bad Replace the battery with a new battery is significantly degraded even pack See page 21 after a full recharge The call is dropped Talk Headset lost subscription Try to reset the system See page indicator on the headset and 21 If this does not work try the resubscription procedure base will not be illuminated on page 11 hear static that does not e Link to headset is lost Try to reestablish a link by pressing allow me to communicate the headset talk button e Unplug the AC charger from the base for 9 seconds then plug back in Reset the whole system as described on page 21 hear beeps in the headset e One beep every 10 seconds is caused by a low battery warning Recharge battery by returning it to the base charg
15. s device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pur suant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the radio or television off and on the user is encouraged to try to correct interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on another circuit 4 Consult the dealer or an experienced radio TV technician for help FCC REGISTRATION INFORMATION Part 68 This equipment complies with Part 68 of the FCC rules and the requirements adopted by ACTA On the exterior of this equipment is a label that contains a product identifier in the format US AAAEQ TXXXX If requested this information must be provided to your telephone company A plug a
16. the lifter is located on top of the telephone speaker If not you will need to attach the ringer microphone as described on page 22 position you may need to move it later POSITIONING P Set the IntelliStand switch to B Intellistand off if you off want to control the handset IntelliStand lifter with the call control lt button on your headset Set the Intellistand switch to Intellistand on if you want the handset to automatically lt pick up when you take the headset off the charging cradle The minimum recommended separation distance is shown above IMPORTANT Incorrect positioning can cause noise and interference problems 72536 05 CS70_US_12 06 qxd 05 PI 010 12 13 06 10 44 AM Page 10 D ADJUSTING FIT MULTI SHIFT PAIRING Enable D Da a Disable 1 To pair another headset to the same base you must first enable the multi shift pairing feature Long press 5 sec the speaking volume minor adjust up button on back of base until the power indicator light flashes 2 Place a charged headset in charging cradle and red indicator light on base will flash for 2 seconds if the multi shift pairing feature is enabled Within 10 seconds of doing so press either the or listening volume button for 3 seconds until the headset talk indicator lights to indicate pairing mode and goes out after successful pairing Repeat steps 1 and 2 if headset
17. with the position indicator See page 14 Phone will work in more than one configuration dial position Use the position that sounds best to you and the person you call Check that the phone is connected to the base s phone cord jack See page 6 Check that the phone handset is connected to the base s phone handset jack See page 6 Check that all cords and jacks are connected correctly Check that the base has power red indicator light and the headset battery is fully charged Try other phone configuration dial settings on the base unit Ensure the selected number is in line with the position indicator See page 14 Ensure you are in headset mode Press the call control button to select correct mode The talk indicator light on the base is green a n 17 72536 05_CS70_US_12 06 qxd 05 PI 010 12 13 06 10 44 AM Page 20 TROUBLESHOOTING Problem Solution Sound in handset is distorted hear echo in handset e Reduce speaking volume by changing the speaking volume major adjust switch setting See page 16 Point microphone towards your chin Listening volume too high on phone If your phone has a handset volume control lower this until the distortion disappears If the distortion is still present lower the listening volume adjust button on the headset If the distortion persists select another listening volume major adjust switch setting See page 15 Base is too close to computer or phone See page 9 for prope
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