Paxar 9413 Printer User Manual
Contents
1. 0 0c eee cece eee eee eee 1 2 About Monarch MPCL Toolbox Utilities 0 c eee eee 1 2 Connecting the Power Cable 0 cece cece e ee eee eee ees 1 3 Establishing Communications 0 0c cece ence eee eee eee 1 3 Connecting the Communication Cable 0000 1 4 Using the Control Panel 00 0 e cece eee eee eee eee ees 1 4 Printer Status Light 20 2 4 siac ect toca page eee keener 1 4 Button Functions Stace 25 conn Cem e eas aie Sh ie aaa ade s 1 4 DISPLAY iento ao Meus Oaen tena e ame oe wsed et Oe 1 5 Selecting a Function acer nnen ani eee cede ted en eee gee taluk ods 1 6 Exiting an Op On sisest irer neern erie e Seana etek ea nee 1 7 LOADING SUPPLIES nanne 2 1 Loading Labels or Tags unaenea 2 2 Using the Optional Tear Bar 0 c cece cece eee 2 8 Using Linerless Supply 00 ccc e cece eee eee teens 2 9 Adding the Peel Edge or Shelf 0e ee eeeeaee 2 9 Adjusting the Wide Narrow Knobs 0 0cec eee eee e eens 2 13 LOADING RIBBON 353 2540 ceccs05 vise teas basgnasasd seeds cea yeaa 3 1 Loading RIDDON iiir niaaa ie e e E e E A e eee 3 2 SETTING SUPPLY OPTIONS annn 4 1 SUPPLY Vps Geiri ear cer earner dh ated etnies ee wh cee 4 2 RIDON Toonane aos leet genta Shee Hee Shenae eee eile week 4 3 CCU rants wits ttar nan concen a aa On E erat eae acct OaE 4 4 Table of Contents Reed Mode iei2. 11 Close the cover and printhead assembly 12 Turn on the printer 13 Press Feed Cut to position the supply under the printhead Resend your format batch and check digit packets Replacing the Printhead You may have to replace the printhead if it is damaged or worn out For example you may see 616 bad dot or dots or 768 printhead failure error codes See Accessories in Appendix B for the printhead part number CAUTION The printhead is sensitive to static electricity which can damage the printhead or reduce its life Ground yourself by touching some metal such as the printer s metal base before touching the printhead Clean the printhead to remove any salt or oil left from handling prior to operation To replace the printhead 1 Turn off the printer 2 Open the cover 3 Unlock the printhead by turning the retaining latch 9 4 Care and Maintenance 4 Press forward and down on the two latches on top of the printhead assembly as shown The printhead will drop down RA aye Cy AW i SS en 4 NX eao n Y Vos Yo a ps Aw N 5 Lift the printhead assembly using the printhead tab and push back until the printhead assembly clicks into place 6 Carefully unplug the cable from the printhead as shown The printhead is sensitive to static electricity which can damage the printhead or reduce its life Ground yourself by touching some metal such as the printer s metal base
3. Close the printhead by pressing down on the thumb well until you hear it click into place Close the cover 3 4 Loading Ribbon SETTING SUPPLY OPTIONS This chapter explains how to select the supply type ribbon speed feed mode backfeed print position supply position margin position separators and skip index mode MAIN MENU ALL CANCEL PORT FLAS E s DEFAULTS H SETTINGS H MEMORY SUPPLY TYPE RIBBON PRINT REPEAT MODE H BATCH SETUP soniets H DIAG H FEED BACK SPEED MODE FEED POSITIONING SKIP SEPARATORS INDEX You may need to set supply options when you change supplies The options are listed in the table below Option Choices Default Supply Type Aperture Die Cut Black Die Cut Mark Continuous Ribbon No Yes Yes Speed 2 5 4 0 6 0 Default Default Feed Mode Continuous On Demand Continuous Backfeed Off On Off Print Position 99 to 99 0 Supply Position 300 to 300 0 Margin Position 99 to 99 0 Separators No Yes No Skip Index No Yes No To exit an option without changing the setting press Escape Clear Setting Supply Options 4 1 Supply Type You can print on edge aperture black mark die cut or continuous supplies You have to tell the printer which supplies you are using If you are using edge aperture supplies use the die cut setting To change the setting from the Main menu select Setup
4. Man dll OOK X o Printers Each product and program carries a respective written warranty the only warranty on which the customer can rely Monarch reserves the right to make changes in the product the programs and their availability at any time and without notice Although Monarch has made every effort to provide complete and accurate information in this manual Monarch shall not be liable for any omissions or inaccuracies Any update will be incorporated in a later edition of this manual 2002 Paxar Corporation All rights reserved No part of this publication may be reproduced transmitted stored in a retrieval system or translated into any language in any form by any means without the prior written permission of Paxar Corporation WARNING This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated ina commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense CANADIAN D O
5. Aperture supplies are tags or labels with holes or openings in them The supply is sensed using the holes The holes can be only on the inside edge of the supply Supply Types Thermal Transfer or Direct Supply Widths 75 inches 19 mm minimum 4 25 inches 108 mm maximum Supply Lengths 50 inch 13 mm minimum 17 5 inches 445 mm maximum Supply Thickness 7 to 12 mils A 2 Specifications Linerless Supplies For Supply Width greater Use Supply Length than or equal to 1 5 38 mm 1 5 to 16 38 mm to 406 mm 2 0 51 mm 1 5 to 16 38 mm to 406 mm 3 0 76 mm 2 0 to 16 51 mm to 406 mm 4 0 102 mm 2 5 to 16 64 mm to 406 mm A 0 50 inch non print zone exists on the leading edge beginning of all labels Ribbon Specification Do not leave ribbon in sunlight high temperatures or humidity Ribbon Type Standard Ribbon Widths Use with Max supply width 1 5 38 mm 1 3 33 mm 8 46 mm 5 38 mm 3 58 mm 0 51 mm 3 84 mm 0 76 mm 4 Ta 110 mm 4 aa 102 mm Ribbon Length 23 600 inches 600 meters About Ribbons The width of the ribbon must be greater than the supply width Since some supplies are more abrasive to printheads than others using a ribbon wider than your supply helps protect the printhead Replacement printheads are expensive Specifications A 3 Cable Pinouts The following tables show the connector pins for a 9 pin to 25 pi
6. less than 1 00 either by using a dollar sign and decimal 0 30 or by using a cent sign 30 If you set the secondary sign option to No prices under 1 00 will print like this 45 If you set the secondary sign option to Yes prices under 1 00 will print like this 45 The same option applies to the appropriate secondary sign for monetary signs other than USA Setting Defaults 6 3 To change the setting from the Main menu select Setup then Defaults 1 Press or until you see DEFAULTS Secondary Sign gt 2 Press Enter Pause You will see the current setting for example SECONDARY SIGN No gt 3 Press or until you see the option you want Then press Enter Pause Press Escape Clear until you see the Main menu Decimal Places You can set the printer for 0 1 2 or 3 places after the decimal in a price field In U S currency you might print prices like this 24 00 2 decimal places or like this 24 0 decimal places To change the setting from the Main menu select Setup then Defaults 1 Press or until you see DEFAULTS Decimal Places gt 2 Press Enter Pause You will see the current setting for example DECIMAL PLACES 2 gt 6 4 Setting Defaults 3 Press or until you see the option you want Then press Enter Pause Press Escape Clear until you see the Main menu Slashed Zero The slashed zero feature lets you select how you want
7. Make sure the correct supply type is loaded Printer has not sensed a supply mark within the specified number of inches or is out of supplies Check the supply tracking supply marks black mark sensor position and supply roll for binding Press Escape Clear and try to continue printing Change supply Printhead is overheated Turn off the printer Printer did not sense a black mark when expected For errors 751 753 check the supply tracking supply marks black mark sensor position and supply roll for binding Press Escape Clear and try to continue printing Change supply Printer sensed a mark in the wrong place Printer sensed a mark that is too long Check for a ribbon jam or remove any slack in the ribbon by turning the take up reel clockwise Load a new ribbon Printhead is open Close the printhead Load supplies Using Diagnostics 10 9 757 758 763 765 768 791 10 10 Using Diagnostics Load supplies supply length mismatch because the calibrated supply length differs by plus or minus 25 inches from the format Press Feed Cut Either the supply is not seen or the on demand sensor is broken Check for a label jam clear the supply path or reload supplies This error may occur if you remove a label too quickly in the on demand mode Waiting to dispense label Press Feed Cut The printhead has less than 8 bad dots The printer can shift bar code fields to avoid bad dots You may need to press Esc
8. The print contrast controls the darkness of the printing on your supply The range is 390 to 156 and the default is 0 Having the correct print contrast setting is important because it affects how well your bar codes scan and how long your printhead lasts 1 To change the setting from the Main menu select Setup then contrast 2 You will see the current setting for example Enter contrast 390 156 0 3 Press or to change the contrast Pressing darkens the print lightens the print 4 Press Enter Pause to select the displayed value Press Escape Clear until you see the Main menu Your System Administrator can adjust the print contrast by sending the print control packet We recommend you check the bar code print quality with a bar code verifier If you do not have a bar code verifier or scanner check the bar code visually A bar code that is in spec has complete bars clear spaces and small alphanumeric characters look complete An in spec bar code may not look as good as one that is too dark but it has the highest scan rate Tu INU nn DAYTON OHIO DAYTON OHIO DAYTON OHIO Dark IN SPEC Light Setting Supply Options 4 13 4 14 Setting Supply Options COMMUNICATION VALUES This chapter tells you how to set the serial or parallel communication values These values provide the link for normal online printing MAIN
9. You will be at the User Diagnostics menu Press or until you see USER DIAG Supply Quality gt 3 Press Enter Pause If you have not printed any labels the message No data Press Enter appears You will also see the No data Press Enter message if you are using continuous non indexed supplies If you have printed labels since turning on the printer you will see Len Min Max OK 1568 034 124 Y gt The Len listing is the length of the loaded supply in dots The Max listing should always be greater than the Min listing The OK listing tells whether the sense mark on the supply passed a detection test Press or to see the other readings Using Diagnostics 10 3 Using Password Protection The password protection feature prevents formats graphics or fonts from accidentally being deleted from the printer s memory Enabling the Password System Administrators only A System Administrator can enable the password that must be entered before formats graphics or fonts can be deleted 1 From the Main menu press or until you see MAIN MENU lt Diagnostics 2 Press Enter Pause You will see Enter Password 3 Enter the password press Feed Cut three times and then press Enter Pause If you enter the wrong password you return to the Main menu 4 From the Diagnostics menu press or until you see DIAGNOSTICS User Diag 5 Press Enter Pause Then press or until you see
10. free 1 800 543 6650 In the U S A 1 800 263 4650 In Canada
11. monetary sign secondary sign and decimal places options are used in conjunction with option 42 Refer to the optional Packet Reference Manual for more information The settings for Monetary Sign Secondary Sign Slashed Zero and Decimal Places are applied when a format is downloaded Changing the settings does not affect batches already in the printer Monetary Sign You can also select None if you do not want a monetary sign to print in price fields The monetary signs available for 15 countries are shown in the table below Country Currency Description USA dollar UK pound Japan yen Germany p deutsche mark France F frang Spain P peseta Italy L lira Sweden Kr krona Finland M markka Austria schilling India Rs rupee Russia B ruble Korea W won Thailand B baht China yuan Euro Dollar euro dollar 6 2 Setting Defaults To change the setting from the Main menu select Setup then Defaults To exit an option without changing the setting press Escape Clear 1 Press or until you see DEFAULTS Monetary Sign gt 2 Press Enter Pause You will see the current setting for example MONETARY SIGN USA gt 3 Press or until you see the country s monetary sign you want 4 Press Enter Pause Press Escape Clear until you see the Main menu Secondary Sign If you select USA as the monetary sign you can print amounts
12. peel mode The maximum speed for peel mode is 8 0 ips We recommend using 0 5 inch gap supplies in peel mode when backfeed is disabled Printing an Error Label If the printer displays a data error errors 0 499 press Feed to print an error label and continue printing See your System Administrator about the error label MODEL M9825 S W Version 1 0 FORMAT NAME 40200 BATCH NAME PACKET TYPE F FIELD TYPE Eg LINE 8 ERROR 18 8 2 Printing Pausing a Batch You can pause printing by pressing Enter Pause You may want to interrupt a batch to make adjustments for Loading a different roll of supply or a ribbon See Chapter 2 Loading Supplies or Chapter 3 Loading Ribbon e Adjusting the supply position or contrast using the Setup menu See Chapter 4 Setting Supply Options When you press Enter Pause you will see PAUSE MENU Print Mode gt You can press Enter Pause to resume printing or press or to display the Pause Menu options The following chart shows the Pause Menu options PAUSE MENU CANCEL CANCEL PRINT RESTART BATCH ALL MODE BATCH Restarting a Batch You can reprint a paused batch from the beginning using the original quantity 1 When you press Enter Pause you will see PAUSE MENU Print Mode gt Printing 8 3 2 Press or until you see PAUSE MENU Restart Batch 3 Press Enter Pause The batch starts printing from the beg
13. the shelf The shelf has sharp points 2 10 Loading Supplies 7 If inserting the peel bar Insert the left edge of the peel bar into the side slot at an angle Then slide the peel bar to the right and press down until you hear it click into place The peel bar must be lined up with the platen roller NA Ce 2y Z W ABN 8 If inserting the shelf Insert the left edge of the shelf into the side slot at an angle Slide the shelf to the right aligning it with the spring latch and press down until you hear it click into place The shelf must be lined up with the platen roller Loading Supplies 2 11 The shelf must be parallel to the platen roller not at an angle See the following diagrams Platen Roller SpringLatch oy Shelf Shelf inserted correctly Platen Roller Shelf Shelf not inserted correctly CAUTION Make sure the shelf is not misaligned with the platen roller or damage to the platen roller could occur 2 12 Loading Supplies 9 Close the exit cover 10 Load supplies by following the label loading procedures You may notice a different color and texture on the platen roller Linerless supplies do not stick to the textured platen roller 11 Close the printhead assembly and the cover 12 Turn on the printer 13 Verify the alignment of the platen roller with the peel ba
14. 825 V 1 0 Using Diagnostics 10 1 Line one lists the printer model number M9825 and line two gives the version of software in the printer Printing a Test Label 1 From the Diagnostics Menu press or until you see DIAGNOSTICS User Diag gt 2 Press Enter Pause and until you see USER DIAG Test Label 3 Press Enter Pause The following test labels print DEL M9825 S W VERSION 1 0 0 0 0 W VERSION 1 0 0 0 0 1 0 0 0 TOTAL HI ENERGY INCHES 0000000 v 0768 The first label shows the printer s configuration by packet A G The second label shows the model number software version stock count voltage print contrast printhead resistance number of bad dots and installed options This information will help Technical Support diagnose the problem Refer to the optional Packet Reference Manual for more information about the test label You can also print a test label by pressing and at the same time Hold for one second and release If test labels do not print call Technical Support 10 2 Using Diagnostics Checking Supply Quality The printer continuously stores data from the most recent 16 supplies printed to check the reflectivity of the sensor marks on the supply Before you check your supply quality print a batch of supplies or test labels 1 From the Diagnostics menu press or until you see DIAGNOSTICS User Diag gt 2 Press Enter Pause
15. C WARNING This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de la classe A prescrites dans le R glement sur le brouillage radio lectrique dicte par le ministere des Communications du Canada Trademarks MONARCH MPCL 917 9800 9825 and 9850 are trademarks of Monarch Marking Systems Inc Paxar is a trademark of Paxar Corporation Microsoft and MS DOS are trademarks of Microsoft Corporation Windows and NT are trademarks of Microsoft in the U S and other countries NetWare is a trademark of Novell Inc in the United States and other countries Centronics is a trademark of Centronics Data Computer Corporation TrueType is a registered trademark of Apple Computer Inc Hewlett Packard is a trademark of Hewlett Packard Inc HP Jet Admin and HP Web Jet Admin are trademarks of Hewlett Packard Inc Adobe and Acrobat are trademarks of Adobe Systems Incorporated Paxar Corporation 170 Monarch Lane Miamisburg Ohio 45342 TABLE OF CONTENTS GETTING STARTED es dies Onc havekol dak ee adh eed canes Beads ech 1 1 AUJERO i aa a teehee od ee eed Suet bce 1 2 Unpacking the Printer 2 0 04 py eeied vee ae een pees e eh 1 2 Ordering Programmer s Manuals
16. MENU CANCEL PRINT REPEAT ALL MODE BATCH SETUP SCRIPTS DIAG PORT SETTINGS SERIAL COMM FLASH MEMORY SUPPLY CONTRAST DEFAULTS PARALLEL COMM You need to set your Serial Comm values to match your computer s online communications Before entering the communication values see your System Administrator The serial communication values are listed in the table below Option Choices Default Baud rate 1200 2400 4800 9600 19200 9600 38400 Word length 7 8 8 Stop bits 1 2 1 Parity None Odd Even None Flow control None Xon Xoff DTR CTS DTR Reset No Yes No Communication Values 5 1 Baud Rate To change the setting from the Main menu select Setup Port Settings then Serial Comm 1 Press or until you see SERIAL COMM Baud Rate gt 2 Press Enter Pause You will see the current setting for example BAUD RATE 9600 gt 3 Press or to display the baud rate you need then press Enter Pause Press Escape Clear until you see the Main menu Word Length To change the setting from the Main menu select Setup Port Settings then Serial Comm 1 Press or until you see SERIAL COMM Word Length gt 2 Press Enter Pause You will see the current setting for example WORD LENGTH E 8 5 2 Communication Values 3 Press or to display the wor
17. NOSTICS 1 0 2 0 eee eee 10 1 Factory Set Password ot ssss4c ies sasees Venedeadelenei de wsaasaee dae 10 1 Checking the Software Version 0c cece eee eee eee eens 10 1 Printing ales Label ease syecens sees uenti suede memset ae 10 2 Checking Supply Quality o n cece eee eee eee 10 3 Using Password Protection 2 s00 is 4desev se ysheed se Shey eese wees 10 4 Enabling the Password System Administrators only 10 4 Service Diagnostics nnne nennen enere raner 10 5 Troubleshooting wicca onneen 10 6 EMO Messages souer o ae aa aR T Ekaa 10 7 Common EMOIS ieia t inep i A iE 10 8 Table of Contents iii SPECIFICATIONS 25 03 Sec petetaiyeveetd a eeen ee veces A 1 PMWM ses drastic ea e nts oa nde Seanad gle aan nan A E sees mone SRS A 1 DUPDICS 5 2 ie E E EEE EAEE EEE E E ERA A 2 Linerless Supplies nnne nunne A 3 Ribbon Specification unene eenen nenea A 3 About Ribbons 00 cece cece eee eee eaes A 3 Cable PINQUiS lt c 22nd iac beitinte eoitntet be ieeiehutd cia benoit A 4 ACCESSORIES amp OPTIONS cece cece eee eee B 1 ACCOSSOMGS heritet See ieee endian a a daha Meda diek B 1 Factory Installed OpllOnS pc ok o4222teciwnnts od pep Reeth hed Mieke het B 2 Ethernet Information ccc cece cece eee eee eeeeees B 2 iv Table of Contents GETTING STARTED The Monarch 9825 printer lets you print text graphics and bar codes on therma
18. PARALLEL COMM Port gt 2 Press Enter Pause You will see the current setting for example PORT External gt 3 Press Enter Pause to select the external port You are now ready to communicate using an external connection through a cable or external device such as the external Ethernet print server 5 6 Communication Values SETTING DEFAULTS 6 This chapter explains how to select the monetary sign secondary sign decimal places slashed zero power up mode and prompt set MAIN MENU CANCEL PRINT REPEAT ALL MODE BATCH SETUP SCRIPTS DIAG PORT FLASH SUPPLY CONTRAST DEFAULTS SETTINGS MEMORY MONETARY Mi SECONDARY DECIMAL SLASHED POWER UP PROMPT SIGN SIGN PLACES 4il MODE SET You can set your printer configurations to fit your daily operation using either the offline menus or the online configuration option After an option is selected in the online configuration or offline Setup Menu the option is saved when the printer is turned off The monetary formatting options are listed in the table below Option Choices Default Monetary sign None USA UK Japan USA Germany France Spain Italy Sweden Finland Austria India Russia Korea Thailand China Euro Dollar Secondary Sign No Yes No Decimal Places 0 1 2 3 2 Slashed Zero No Yes No Power up Mode Online Offline Online Prompt Set English French German Spanish English Setting Defaults 6 1 The
19. Prompt set determines which language displays on the printer s menu You can select English French German or Spanish Some prompts may remain in English even if you select a different language To change the setting from the Main menu select Setup then Defaults 1 Press until you see DEFAULTS Prompt Set 2 Press Enter Pause You will see the current setting for example PROMPT SET English gt 3 Press or until you see the option you want Then press Enter Pause Press Escape Clear until you see the Main menu This option only affects the displayed prompts It does not change what is printed by the printer Setting Defaults 6 7 6 8 Setting Defaults USING SCRIPTS This chapter explains how to load enable and delete scripts You can also enable status polling and immediate commands Using the Scripts menu requires custom software from Paxar It allows you to print data streams written for other printers Ignore these menus if you do not use Scripts MAIN MENU CANCEL PRINT REPEAT MODE BATCH SETUP SCRIPTS DIAG LOAD ENABLE SCRIPT DELETE STATUS IMMED SCRIPT SCRIPT INFO SCRIPT POLLING COMMANDS Initial Script Startup Procedures Before you can start using a script check the following items Check to see if a script is already loaded in the printer See Checking Script Information to continue Format flash memory if needed See Formatting Flash Memory to cont
20. USER DIAG Password 6 Press Enter Pause You will see Enable Password lt Z oO 10 4 Using Diagnostics The default for password protection is No so you will always see No even if passwords are enabled 7 If you do not want the user to enter a password before they can delete formats graphics or fonts press Enter Pause You return to the User Diagnostics menu OR Press to display Yes and press Enter Pause The password protection is enabled for formats graphics or fonts You return to the User Diagnostics menu 8 Press Escape Clear twice to exit to the Main menu Service Diagnostics The Service Diagnostics menu can only be accessed by a Monarch Representative because it requires a separate password If you need to call Technical Support print a test label first Using Diagnostics 10 5 Troubleshooting This section helps you correct some problems that may occur Problem Error message appears Action Turn off the printer wait fifteen seconds and during startup then turn on the printer Call Technical Support if the error message reappears Does not print Check supply Check ribbon Send a corrected format and batch packet Does not feed Set wide narrow knobs correctly Partially printed data Clean the printhead Send a corrected format packet Printing shadows or smears Clean the printhead Change supply Check ribbon Light printin
21. a was sent to the printer and the printer is ignoring it Your System Administrator should correct the packet and send it back to the printer Error 002 005 018 025 101 400 403 409 410 411 412 413 10 8 Using Diagnostics Description Action Name must be 1 to 8 characters inside quotes Supply width is invalid Code page selection defined in the field must be 0 Internal 1 ANSI 100 Macintosh 101 Wingdings 437 DOS Page 437 850 DOS Page 850 852 Latin 2 855 Russian 857 Turkish 860 Portuguese 1250 Latin 2 1251 Cyrillic 1252 Latin 1 1253 Greek 1254 Turkish 1255 Hebrew 1256 Arabic 1257 Baltic or 1258 Vietnamese Data length is too long Format referenced by batch not in memory Invalid character following Field separator was not found Printer memory is full Delete unnecessary formats or graphics from memory Parity mismatch Framing error baud rate mismatch Flow control mismatch Online receive buffer is full Check for a flow control problem 611 612 613 614 703 704 750 751 752 753 754 755 756 Font bar code or density in the batch does not fit the format The data in this line of the batch is either missing or does not match the format Reference point off supply Portion of field off supply or there may be an invalid character in the packet The printer sensed a calibration of different sized black marks
22. ape Clear to continue printing Print a test label to confirm the number of bad dots Printhead has more than 30 bad dots or is not connected Connect the printhead The printer has an error pending Turn off the printer Wait 15 seconds until the power light is completely dim and turn it back on Resend the packets SPECIFICATIONS Printer Height 12 5 inches 818 mm Width 12 inches 305 mm Depth 13 inches 330 mm with the optional 13 830 mm x 12 5 318 mm x 17 3 489 mm metal cover H x W x D Weight 21 Ib 9 5 kg Weight w metal cover Shipping Weight Shipping Weight w metal cover Power Source Operating Limits Printhead 29 Ib 13 2 kg 25 Ib 11 4 kg 34 Ib 15 5 kg 90 264 VAC with autoselect 50 60 Hz For Thermal Transfer ribbon 40 to 95 F 4 to 35 C For Thermal Direct 40 to 104 F 4 to 40 C Thermal at 4 inches 102 mm wide 203 dpi 8 0 dots per mm Specifications A 1 Print Speed 2 5 ips 64 mm default for all serial bar codes 4 0 ips 102 mm or 6 0 ips 152 mm default for parallel bar codes Printing Method Thermal Transfer ribbon or Thermal Direct Maximum Print 4 0 inches x 16 0 inches 102 mm x 406 mm Area Supplies For high temperature or high humidity environments contact Monarch for supply recommendations Continuous non indexed supply does not have perforations or black marks and must be used in continuous mode
23. aracter 5 1 stop Xoff character 5 1 stop bits 5 1 word length 5 1 communications parallel 5 5 contrast setting 4 13 currency 6 2 D decimal places defining 6 4 default port settings 5 1 5 6 values 5 1 5 6 defaults printer 6 1 6 5 6 6 documentation ordering 1 2 E error label printing 8 2 errors common 10 8 communication 10 7 summary of types 10 7 ethernet B 2 exiting an option 1 7 Index 1 flow control options 5 4 function selecting 1 6 IEEE 1284 5 5 information Ethernet B 2 J jams clearing 9 1 L label specifications A 2 labels adjusting for width 2 13 clearing jams 9 1 linerless 2 9 test print 10 2 linerless labels 2 9 linerless supply specifications A 3 loading ribbon 3 2 locating supply sensor 9 3 maintenance Cleaning printer 9 1 margin adjusting 4 9 mode online 8 1 monetary sign defining 6 2 2 Index 0 on demand printing 8 2 online mode 8 1 option selecting 1 6 options B 1 baud rate 5 2 flow control 5 4 parity 5 4 word length 5 2 P parallel communications 5 5 parity 5 1 options 5 4 passwords setting 10 1 paused batch cancel 8 4 pausing batch 8 3 peel bar cleaning 9 2 platen roller cleaning 9 2 port settings 5 1 5 6 power up mode defining 6 6 6 7 print adjusting position 4 6 batch separators 4 11 online mode 8 1 setting contrast 4 13 print speed 4 4 printer buttons 1 4 checking status 1 4 cleaning 9 1 def
24. ased separately on the original printer order The linerless option is not customer or field installable You must use thermal direct and black mark supplies for linerless applications The linerless printer must use on demand mode For maximum platen roller life use only wide or only narrow supplies Switching between wide and narrow supplies may lead to uneven platen roller wear and possibly reduce the platen roller life Narrow supplies are two inches wide or less Wide supplies are greater than two inches However when using linerless supply adjust the wide narrow knobs to the narrow setting knobs are up To prevent jams do not leave the printhead closed in the locked position longer than 30 minutes without printing Open unlock the printhead before a break period at the end of each shift and at the end of each day Your linerless machine includes a shelf already installed You can remove the shelf and add the peel edge if you are not using linerless supplies Adding the Peel Edge or Shelf Turn off the printer Open the cover Unlock the printhead by turning the retaining latch Lift the printhead assembly using the printhead tab until the assembly locks into place NS Loading Supplies 2 9 5 Press down on the exit cover tabs to open the exit cover PaaS 6 Pull back slightly on the spring latch with your thumb or fingernail and lift the shelf out CAUTION Be careful when inserting or removing
25. ata from the host to your printer Supply layout or design which the System Administrator downloads as a format packet to your printer Any mainframe minicomputer data collect terminal or personal computer sending data to the printer Display on the printer used to indicate printer conditions and problems Wrap around a new roll of ribbon with Monarch printed On it Mode in which the printer stops after each label to allow you to remove it Actual data printed on a label or tag The host may download the print job together with the format or as a separate packet The print job is also called a batch Direct communication between a computer and the printer Senses whether supply is loaded or needs to be loaded in the printer Located in the supply path Labels used for printing Person responsible for creating and downloading packets INDEX A accessories B 1 adjusting margin position 4 9 print position 4 6 supply position 4 8 supply width 2 13 backfeed 4 5 batch canceling 8 3 interrupting 8 3 repeating 8 6 reprinting 8 3 restarting 8 3 baud rate 5 1 options 5 2 C cancel batch 8 3 paused batch 8 4 checking print 10 2 software version 10 1 cleaning peelbar 9 2 platen roller 9 2 printhead 9 2 supply sensor 9 3 cleaning printer 9 1 clearing jams 9 1 common errors 10 8 communication errors 10 7 communication parameters baud rate 5 1 parity 5 1 resetting 5 5 start Xon ch
26. ator can also send the supply setup packet to change the supply type Refer to the optional Packet Reference Manual for more information about sending the supply setup packet Loading Supplies 2 1 Loading Labels or Tags Make sure the printer is configured for the correct supply type 1 Open the cover 2 Unlock the printhead by turning the retaining latch 3 Lift NS assembly using the printhead tab until the assembly locks into place SYD S z l e0 7 7 AU Nees fa VAN REE K ct y lt A Printhead Tab k At p gt gt 4 Deflector Tab AA cL Mx 4 Place the roll of supply on the supply holder For labels the supply unrolls from the top or the bottom For tags make sure the supply unrolls from the bottom because tag rolls are wound face in Do not pick up the printer by the supply holder 2 2 Loading Supplies Supply Holder Guides 5 Adjust the supply holder guides so the sides barely touch the roll Make sure the supply roll turns freely If you are using fan fold supplies place the supply stack behind the printer label side facing up 6 Push down on the supply lever to unlock the supply guides 7 Lay the label strip across the supply guide so that a few inches extend past the front of the printer Tuck the supply under the nibs and in between the die cut sensor For fan fold supplies lay the label strip over the supply holder and across the supply guide so that a few i
27. aults 4 2 4 4 4 5 4 12 6 1 6 7 establishing communication 1 3 features 1 1 lights 1 4 Operating specifications A 1 physical specifications A 1 ribbon default 4 3 unpacking 1 2 printer accessories B 1 printer options B 2 printhead cleaning 9 2 printhead replacement 9 4 printing error label 8 2 on demand 8 2 R resetting communications parameters 5 5 ribbon 4 3 loading 3 2 supply options 4 3 ribbon specifications A 3 S secondary sign using 6 3 selecting a function 1 6 sensor supply 9 3 separating multiple batches 4 11 separators supply options 4 11 setting communication parameters 5 1 contrast 4 13 print contrast 4 13 supply options 4 1 skip index 4 12 slashed zero defining 6 5 sofware version 10 1 specification operating A 1 specifications linerless supply A 3 physical A 1 ribbon A 3 supplies A 2 start XON character 5 1 stop XOFF character 5 1 stop bits 5 1 supply adjusting position 4 8 adjusting print options 4 6 options 4 2 4 5 4 12 position 4 8 print options 4 8 type 4 2 4 5 supply options ribbon 4 3 separators 4 11 setting 4 1 supply sensor 9 3 locating 9 3 T tag specifications A 2 tear bar 2 8 tear edge 2 7 test labels printing 10 2 troubleshooting 10 6 V values communication 5 1 5 6 default 5 1 5 6 version of software 10 1 W word length 5 1 options 5 2 Index 3 4 Index For Monarch supplies service or assistance call toll
28. before touching the printhead 7 Carefully plug the cable into the new printhead PER E 8 Align the new printhead with the tabs Care and Maintenance 9 5 9 Snap the printhead into place Donot Make sure the printhead cable does not touch the ribbon roll Clean the new printhead with a cotton swab dipped in isopropyl alcohol to remove any salt or oil left from handling Let the printhead dry and reload your supplies 12 Close the printhead assembly and the cover Turn on the printer Press Feed Cut to position the supply under the printhead 9 6 Care and Maintenance USING DIAGNOSTICS This chapter explains how to perform simple diagnostic functions such as checking the software version the supply quality printing test labels and using password protection It also provides solutions to minor printing problems and explanations of common error messages you may receive while using the printer MAIN MENU CANCEL PRINT REPEAT ALL H MODE H BATCH H SETUP H soars DIAG SERVICE VERSION USER DIAG DIAG SUPPLY QUALITY FEE sonore Factory Set Password You need a password to access diagnostic functions Press Feed Cut three times and then press Enter Pause Checking the Software Version From the Diagnostics Menu press or until you see DIAGNOSTICS Version gt Press Enter Pause You will see Model M9
29. d length you need then press Enter Pause Press Escape Clear until you see the Main menu Stop Bits To change the setting from the Main menu select Setup Port Settings then Serial Comm 1 Press or until you see SERIAL COMM Stopbits gt 2 Press Enter Pause You will see the current setting for example STOPBITS 1 gt 3 Press or to display the number of stop bits you need then press Enter Pause Press Escape Clear until you see the Main menu Parity To change the setting from the Main menu select Setup Port Settings then Serial Comm 1 Press or until you see SERIAL COMM Parity gt Communication Values 5 3 2 Press Enter Pause You will see the current setting for example PARITY None gt 3 Press or to display the parity you need then press Enter Pause Press Escape Clear until you see the Main menu Flow Control To change the setting from the Main menu select Setup Port Settings then Serial Comm 1 Press or until you see SERIAL COMM Flow Control gt 2 Press Enter Pause You will see the current setting for example FLOW CONTROL DTR gt 3 Press or to display the flow control you need then press Enter Pause Press Escape Clear until you see the Main menu XON is 17 XOFF is 19 Set flow control to DTR for PC computers unless you have XON XOFF software 5 4 Communication Values Reset to Defaul
30. eate store and download the data necessary to print batches You can also use the Monarch MPCL Toolbox utilities to create and download packets MAIN MENU REPEAT BATCH H SETUP H SCRIPTS H DIAG CANCEL ALL Printing Before you print make sure the printer is connected and ready to receive data 1 Turn on the printer Your printer is ready to receive and print batches when you see PRINT MODE Ready 2 Download a format and a batch Refer to the optional Packet Reference Manual for information on downloading print jobs The printer prints a strip of labels Remove the printed labels Printing 8 1 If the printer will be unused for extended periods of time we recommend leaving the printhead unlatched On Demand Mode Printing When the 9825 printer is operating in the on demand mode the next label prints when the previous label is removed from the printer or when Feed Cut is pressed The display shows Printing X of Y until all the labels in the batch are printed If you have purchased the optional peel module you must use on demand printing with peel mode If you are using peel mode remove the excess backing paper by pulling up across the saw toothed tear edge Make sure the backing paper tears at the edge Hold the leading edge of peeled labels when printing on stock longer than six inches The minimum feed length for peel mode is 1 5 inches You must use non perforated supplies for
31. ed easily The adjustments are in dots 0 0049 inch Increase the number to feed more supply out of the chute Decrease the number to feed less supply out of the chute This option takes effect on the next label or tag printed Changing supply position may also affect print position To change the setting from the Main menu select Setup Supply then Positioning 1 Press or until you see POSITIONING lt Supply Pos gt 2 Press Enter Pause You will see the current setting for example Enter supply pos 300 300 0 3 Press or to change the supply position Pressing decreases the value feeds less supply increases it feeds more supply 4 8 Setting Supply Options 4 Press Enter Pause when the number you need appears Press Escape Clear until you see the Main menu Margin Position This function adjusts where the format prints horizontally on the supply The adjustments are in dots 0 0049 inch which is the smallest measurement the printer recognizes The width of the print area depends on your supply size Maximum width is four inches When you move the image to the right or left on the supply avoid moving the image too close to either edge because it may not print GREEN 3041 091589 GREEN 3041 091589 12345 Ill 12345 IN PERSONAL SIZE PERSONAL SIZE Print too far to the left Print too far to the right If the data is too close to the left side increase the n
32. en the screen displays a left arrow press to display more options MAIN MENU Diagnostics When the screen displays a left and a right arrow press either or to display more options MAIN MENU Print Mode gt 1 6 Getting Started When you see the menu option you want press Enter Pause to select it The Main Menu controls the printer s setup and operation Through the Setup Menu you can select a sub menu for the supply contrast default or port settings Each of those sub menus have several options such as ribbon speed monetary symbols and baud rate Exiting an Option To exit an option press Escape Clear once You will exit to the next higher menu If you press Escape Clear from a menu your settings are not saved Your settings are only saved when you press Enter Pause from a menu Getting Started 1 7 1 8 Getting Started LOADING SUPPLIES This chapter describes how to load aroll of supply fan fold supply aroll of tag supply There are two types of supplies Thermal Direct specially treated thermal supplies that do not use a ribbon for printing Thermal Transfer standard supplies that require a ribbon for printing If you are using thermal direct supplies do not load a ribbon If you switch from black mark to die cut supplies make sure the printer s supply type is set correctly See Supply Type in Chapter 4 for more information Your System Administr
33. ernet Information Paxar offers internal and external Ethernet connectivity solutions These solutions make it easy to set up manage and monitora Monarch 9825 printer linked to an Ethernet connection The print server provides multiprotocol capabilities for users with Windows 95 98 2000 or Windows NT TCP IP and NetWare Software is available on Monarch s Web site www monarch com to configure the print server or you can order part number TC9840ENCD for the MonarchNet Utilities compact disc It can also be configured using HP Jet Admin or HP Web JetAdmin software Configuration information prints automatically if the Ethernet print server senses a hardware error To print configuration information on demand press the Test button on the side of the external Ethernet print server unit or use the configuration utility provided for your network operating system The configuration label prints in MPCL format The configuration label is best displayed using 4 wide by 6 long labels If the label is too small some information may print outside the label edges B 2 Accessories amp Options GLOSSARY The following terms will help you use this manual continuous mode download send format host LCD MONARCH leader on demand mode print job online Supply Sensor Supplies System Administrator Mode in which the printer prints all the labels in the batch without stopping Transmission of d
34. f peeled labels when printing on stock longer than six inches You must use non perforated supplies for peel mode Follow the steps for loading supplies from the previous section Then follow these steps after you close the printhead 1 Remove the labels from the first 10 inches of the backing paper 2 Press down on the exit cover tabs to open the exit cover on the front of the printer Exit Cover 2 6 Loading Supplies Lower Opening 4 Feed the backing paper through the lower opening of the exit cover Close the exit cover Pull down firmly on the backing paper to remove any slack Backing Paper When removing the backing paper pull up across the saw toothed tear edge Make sure the backing paper tears at the edge Loading Supplies 2 7 5 Close the printer s cover 6 Press Feed Cut to position the supply under the printhead Using the Optional Tear Bar Note the following change to loading labels if you have purchased the optional tear bar Tear labels against the tear bar You cannot tear tags with the tear bar Slide the supply between the tear bar and peel bar Tear Bar rt Peel Bar EGER L Cr Sa Do not tear both label and backing paper at the same time Tear labels against the tear bar Tear backing paper against the tear edge Backing Paper 2 8 Loading Supplies Using Linerless Supply Linerless printing is an option that must be purch
35. g Change supply Adjust the print contrast Check wide narrow knobs Check ribbon Heavy printing Clean the printhead Change supply Adjust the print contrast Check wide narrow knobs Check ribbon Voids in printing Clean the printhead Change supply type Check ribbon Serial bar codes do not scan 10 6 Using Diagnostics Leave printhead unlatched when not in use Use a print speed of 2 5 IPS Adjust the print contrast Problem Action Backing paper is Carefully remove the backing paper Make wrapped around platen sure the backing paper tears at the or peel roller saw toothed tear edge when using backfeed and peel mode Blank labels print or 750 Clean supply sensors series errors If you cannot fix a problem call Technical Support Error Messages You may receive the following types of error messages Data Errors Communication Errors Some errors numbered 400 438 and 500 574 are internal software errors Errors numbered 900 999 are hard printer failures If you cannot clear an error turn off the printer wait several seconds and then turn on the printer For a complete list of errors refer to the optional Packet Reference Manual available on Monarch s Web site Call Technical Support if you need additional assistance Using Diagnostics 10 7 Common Errors Errors 001 to 405 and 429 to 435 are data errors This type of error indicates that incorrect dat
36. ing Scripts 7 5 Viewing Script Information To view the script information name and version number 1 From the Script Menu press or until you see SCRIPTS Script Info gt 2 Press Enter Pause What you see depends on the script If a script is not present you see a message No script loaded If a script is present you see the version number script name or both Deleting a Script To delete a script 1 From the Script Menu press or until you see SCRIPTS Delete Script gt 2 Press Enter Pause You will see Are you sure Yes 3 Use or to select either Yes or No and press Enter Pause Selecting Yes deletes the current script The flash memory used by the script is not available for other scripts or fonts until the flash memory is reformatted However when you format flash memory you must resend the script and any downloaded fonts to the printer 7 6 Using Scripts Enabling Status Polling Status polling allows you to obtain information about the readiness of the printer and the current or last received print job Your System Administrator can enable status polling while the printer is running in Script mode To enable status polling 1 From the Script Menu press or until you see SCRIPTS Status Polling gt 2 Press Enter Pause You will see Enable Polling No gt 3 Use or to select either Yes or No and press Enter Pau
37. inning Canceling a Paused Batch You can cancel a paused batch delete a format graphic or font in memory or all the batches waiting to print Before any format graphic or font in memory can be deleted you must cancel all batches PAUSE MENU CANCEL fo7 N el 10 PRINT RESTART BATCH ALL MODE BATCH CANCEL BATCH CANCEL FORMAT CANCEL GRAPHIC CANCEL FONT You can cancel a batch by pressing Escape Clear while the batch is printing or you can use the Pause menu to cancel a batch 1 Press Enter Pause to interrupt printing You will see PAUSE MENU Print Mode gt 8 4 Printing 2 To cancel only the paused batch press or until you see PAUSE MENU Cancel Batch gt Press Enter Pause The batch is deleted and the printer prints any remaining batches 3 To cancel all the batches including the paused batch press or until you see PAUSE MENU Cancel All gt and press Enter Pause You will see Cancel Batches No gt 4 You can exit without canceling any batches Press Escape Clear or press to display No and then press Enter Pause The printer returns to the Pause menu Press or to select another function from the Pause menu or to return to Print Mode and print all the batches cancel all batches in the print queue Press to display Yes then press Enter Pause You will see Cancel Format No gt Press or then pre
38. inue Download a script to the printer if needed See Downloading a Script to continue Using Scripts 7 1 Checking Script Information 1 To see if your printer has a script loaded from the Main menu press or until you see MAIN MENU Scripts gt 2 Press Enter Pause Press or until you see SCRIPTS Script Info gt 3 Press Enter Pause You may see the script name and version number for example MYSTORE Version 1 0 If a script is already loaded see Enabling a Script to continue If you need to download a script see Formatting Flash Memory Formatting Flash Memory Before downloading a script or if the printer s firmware is updated you must format the flash memory Formatting flash memory is only required once during initial printer setup When you format flash memory the script and any downloaded TrueType fonts saved in the printer s flash memory are deleted and must be resent to the printer 7 2 Using Scripts To format flash memory from the Setup Menu press or until you see SETUP Flash Memory gt Press Enter Pause You will see FLASH MEMORY Format Flash gt Press Enter Pause You will see Are you sure No gt Press to display Yes and press Enter Pause You will see CREATING FLASH FILE SYSTEM 1 The printer s flash memory is cleared and reformatted This process may take several minutes The printer reboots auto
39. l transfer ribbon and thermal direct labels or tags The 9825 printer prints labels continuously in one strip or on demand one label at a time You can print on edge aperture die cut black mark or continuous non indexed supplies Continuous supply must be used in continuous mode See Supply Type in Chapter 4 for more information about the supply types This chapter includes information about unpacking the printer connecting the power cord connecting the communication cable using the printer s control panel Several chapters of this manual have one or more charts showing the printer s menu structure For example MAIN MENU CANCEL PRINT REPEAT ALL MODE BATCH SETUP SCRIPTS DIAG PORT FLASH i CONTRAST DEFAULTS SETTINGS MEMORY The black boxes show where you are the bordered boxes show how you got there Getting Started 1 1 Audience The Operator s Handbook is for the person who prints and applies labels Unpacking the Printer After you unpack the printer you should have the 9825 printer a power cord and a ribbon take up core may already be on take up reel Keep the box and packaging material in case the printer ever needs repair Ordering Programmer s Manuals The Packet Reference Manual which describes how to create format and batch packets for printing labels how to configure the p
40. lections to change the print supply and margin positions Print Position This function adjusts where data prints vertically on the supply Adjust the print if it is too close to the top or bottom of the supply or overtypes the pre printed area One dot is 0 0049 inch If the data is too close to the bottom increase the number If the data is too close to the top decrease the number Changing this setting only affects new formats sent to the printer 4 6 Setting Supply Options MONARCH MONARCH 1 23456 MIN 11123456114880 2 14 88 STA To change the setting from the Main menu select Setup Supply then Positioning 1 Press or until you see POSITIONING Print Pos gt 2 Press Enter Pause You will see the current setting for example Enter print pos 99 99 0 3 Press or to change the print position Pressing decreases the value moves the image down Gincreases it moves the image up 4 Press Enter Pause when the number you need appears Press Escape Clear until you see the Main menu Setting Supply Options 4 7 Supply Position This function adjusts the machine to print at the vertical 0 0 point on the supply The supply position adjustment should only be made on inital printer setup For format adjustments change the print position You may need to adjust the supply in or out to allow tags and labels to be removed die cut labels to be remov
41. lies or after each ribbon Care and Maintenance 9 1 daily if your printer is in an excessively dirty hot or humid environment Po NEATERS when you see voids or streaking in the print _IIlINIIIIMilh as shown REGULARPRICE 5129 95 1 Turn off the printer and open the cover and printhead assembly Voids 2 Remove the label roll and ribbon when cleaning the printhead wel yah te pb lee 3 Press down on the exit cover tabs to open it ill the exit cover on the front of the printer I id il 4 Clean the platen roller with a cloth dampened 129 95 with water Turn the platen roller with your were Se finger and run the cotton swab or dry cloth across it Make sure the platen roller is Streaks clean all the way around Moisten a cotton swab with isopropyl alcohol Rub the cotton swab across the peel bar and remove any build up 9 2 Care and Maintenance 6 Moisten another cotton swab with isopropyl alcohol Rub the cotton swab across the printhead and remove any build up You may need to use a printhead CLEAN STRIP if the printhead is extremely dirty or you see streaks on the supply 7 Rub the cotton swab across the supply sensor and die cut sensor and remove any build up Die Cut Sensor 8 Clean the build up in the supply path 9 Let the printer dry before you reload supplies Care and Maintenance 9 3 10 Close the exit cover by pushing firmly on it Both latches will click into place
42. matically after formatting flash memory Using Scripts 7 3 Downloading a Script Follow these instructions to download a script from the MS DOS prompt Set the communication parameters using the MODE command Then prepare the printer to accept a script 1 From the printer s Script Menu press or until you see SCRIPTS Load Script gt 2 Press Enter Pause You will see Script Load Ready Only one script can be loaded in the printer at a time When downloading a script if you receive an error Check the available flash memory See Checking Available Flash Memory Format flash memory See Formatting Flash Memory After downloading a script if the script does not appear to be loaded try formatting flash memory and download the script again 7 4 Using Scripts Enabling a Script To enable or disable a script 1 From the Script Menu press or until you see SCRIPTS Enable Script gt 2 Press Enter Pause You will see Enable Script Yes 3 Use or to select either Yes or No and press Enter Pause Selecting Yes starts the script Selecting No stops the script If you select Yes when you turn off the printer and turn it back on the script automatically starts Once the script is enabled you will see Print Mode S Ready The S in the lower left hand corner of the screen indicates the printer has a script loaded and enabled the script is running Us
43. n 118364 cable or a 25 pin to 25 pin cable 118366 9 Pin F To 25 Pin M CD 1 20 DTR RD 2 2TD TD 3 3 RD DTR 4 8 CD SGND 5 7 SGND DSR 6 6 DSR RTS 7 m 4RTS CTS 8 5 CTS N C 9 1 Shield Drain Wire 25 Pin F To 25 Pin M FG 1 FS TD 2 2TD RD 3 ee 3 RD RTS 4 SS 4 RTS CTS 5 5 CTS DSR 6 6 DSR SG 7 7 SG CD 8 8 CD N C 20 20 DTR A 4 Specifications ACCESSORIES amp OPTIONS Ee Accessories 415 External Rewind Replacement Printhead Kit 12055101 Ribbon Take Up Core 11796120 30 or 40 available in 2 3 or 4 widths Monarch MPCL Toolbox utilities to configure the printer download fonts and design formats Available on Monarch s Web site www monarch com External LAN Print Server Supports Ethernet and TCP IP RJ 45 Connector 10BaseT 11753101 BNC Connector 10Base2 11753102 External Ethernet Print Server supports TCP IP 11753105 Printhead CLEAN STRIP 120350 Printhead Cleaning Pen 114226 Cables 9 pin to 25 pin 118364 25 pin to 25 pin 118366 Packet Reference Manual Programmer s manual TC9800PM o Accessories amp Options B 1 Factory Installed Options Internal TwinAx CoAx Protocol Converter 117532 also Service installable Internal Ethernet Print Server supports TCP IP 11753104 Peel mode with on demand sensor Tear Bar Metal Cover Eth
44. n a yee a Sepang ted vie tien det ce E a hs Ea 4 5 Backieed 1004 niais daa ee aa oad E E eee eds 4 5 POSHIONING o s cenena ee eE a a EA 4 6 PANUPOSUION cepen na eruen e E EE 4 6 Supply Position sss n on nannan 4 8 Margin Position a na 4 9 Batch Separators on ennn aeann onenen rreren rre 4 11 SKID Indek Serna os e Pea eed 4 12 Setting Contrast ve cedy se pacity noe sake hee al pele ee 4 13 COMMUNICATION VALUES 0 ccc eee eens 5 1 Baud Rate 2 0 eera sedesa vei teee dias iene seauetee dates Pees 5 2 Word Length ieena kiia a a E 5 2 Stop BUS esnean aa E tere eae SEA 5 3 PONY e E e E EA EE E Gy Reese 5 3 Flow Controlo peere e l a a a e eaS 5 4 Reset to Default Values 00 0 cece e cece eee eee eee 5 5 Parallel Communications n on ieee Ch aes tee eae eee at 5 5 SETTING DEFAULTS e oirein kainat od Re bilo ae alaaa 6 1 Monetary Sign o sieiicetaty eceeend aerate whey eens pce ted recs 6 2 Secondary SIGN e iier es srecea die tess daly gt ans Seek lng ees 6 3 Decimal PlACeS 2 22 enti cic heidi ledge pleat btn ea eaa 6 4 Slashed Zero seese ngena rE wees cane ce eae eee E eee 6 5 Power Up Mode ioj i2cen vx cocks igseerty neat bates a ieee 6 6 PIOMPUSCl sisi re raan a tsachban dee tees AOR 6 7 USING SCRIPTS soi cdcc004 didi by ita Sates aa e areas 7 1 Initial Script Startup Procedures 0 cece eee eee eee eee Checking Script Information 0 ec
45. nches extend past the front of the printer Tuck the supply under the nibs and in between the die cut sensor Loading Supplies 2 3 8 Adjust the supply guides so they touch the supply Push up on the supply lever to HII the ya a into place Die Cut ee Vig Sensor RSs Nibs Supply Lever 9 Hold the printhead assembly by the printhead tab while pressing down on the printhead release 2 4 Loading Supplies 10 Close the printhead by pressing down on the thumb well until you hear it click into place Thumb Well i 9 W A an x A 97 SAN VG Wl D 11 Close the cover 12 Press Feed Cut to position the supply under the printhead You may need to adjust the wide narrow knobs depending on the width of your supply See Adjusting the Wide Narrow Knobs for more information If the printer will be unused for extended periods of time we recommend leaving the printhead unlatched Loading Supplies 2 5 Loading Labels for the Optional Peel Mode Peel mode is an option that must be purchased separately In peel mode the printer separates the backing paper from the label The next label is not printed until the completed one is removed from the printer Make sure the printer is configured for on demand mode and the correct supply type The minimum feed length is 1 5 inches for peel mode We recommend using 0 5 inch gap supplies in peel mode when backfeed is disabled Hold the leading edge o
46. nication 9 to 25 pin cable Part 118364 PowerCable 25 to 25 pin cable goeshere Part 118366 Parallel Communication IEEE 1284 or Centronics mode cable Part 118363 Getting Started 1 3 Connecting the Communication Cable Connect the communication cable into the appropriate port Secure the cable with the connecting screws serial or spring clips parallel If you are communicating with the host through the serial port make sure the printer s communication values match those at the host The factory default values are 9600 Baud 8 bit data frame 1 stop bit no parity and DTR flow control Using the Control Panel The control panel has a two line LCD display 2 status lights and five buttons The control panel displays error codes messages and allows you to setup configure the printer Printer Status Lights Power The printer shows a steady green light when it is on Fault The printer shows a blinking amber light when there is a oN ae printer error 2 Button Functions Feed Cut Prints a label in the on demand mode Feeds a blank label if there is no print job Prints a label with error information that is useful to your System Administrator if an error is displayed 1 4 Getting Started Enter Pause Escape Clear and Display When the printer is online pauses the current print job or resumes a paused print job When the
47. o help you create and download international code pages characters However it is your responsibility to license the fonts you purchase and download to your Monarch printer Contact your font supplier for licensing information Additional fonts that are compatible with the 9825 printer can be purchased from The Electronic Font Foundry 11 Silwood Road Ascot SL5 OPY England 0 1344 875 201 www eff co uk CARE AND MAINTENANCE 9 This chapter tells you how to clear label jams and clean the printhead and platen roller replace a printhead adjust print contrast CAUTION Do not use sharp objects to clean the printhead This may damage the printer and require a service charge Clearing Label Jams When you are printing and a jam occurs the Fault light on the printer s front panel blinks To clear the jam 1 Turn off the printer and open the cover and printhead assembly 2 If necessary remove the label roll and ribbon 3 Remove the jammed labels and reload the label roll 4 Close the printhead assembly and turn on the printer 5 Press Feed Cut to position the supply under the printhead Cleaning The rate and frequency at which you print determines how often you must clean the printer You may need to clean the printhead sensor and platen roller if there is any adhesive build up in the supply path after printing approximately 3 rolls of thermal transfer thermal direct linerless supp
48. printer is offline selects the displayed menu item When an error is present clears the error When a job batch is printing cancels the print job batch For more information about canceling batches see Canceling a Paused Batch in Chapter 8 When the printer is online without errors enters the offline menu mode When the printer is in the offline menu mode returns the display to the next higher menu When the printer is in the offline menu mode displays the previous menu item When the printer is in the offline menu mode displays the next menu item In online mode prints a test label when you press the buttons at the same time Hold for one second and release The display shows a three digit error code and brief message to identify any problem the printer may have For a description of the problem look up the error code in Chapter 10 Using Diagnostics Getting Started 1 5 Selecting a Function The Main menu has several functions operating modes These functions are shown in the chart below MAIN MENU CANCEL PRINT REPEAT MODE BATCH SETUP SCRIPTS DIAG PORT FLASH el CONTRAST DEFAULTS SETTINGS MEMORY If the printer displays PRINT MODE Ready when you turn it on press Escape Clear to display the Main menu To display menu options press or When the screen displays a right arrow press to display more options MAIN MENU Cancel All gt Wh
49. r or shelf Press Feed Cut to position the supply under the printhead Adjusting the Wide Narrow Knobs You may need to adjust the two wide narrow knobs according to the width of your supply For supply that is more than two inches adjust the knobs to the wide setting For supply that is two inches or less adjust the knobs to the narrow setting For linerless supply use the narrow setting knobs are up ribbon smudging in cold dry environments adjust the wide narrow knobs to the wide setting You must adjust both of the knobs to the same position For wide supplies push down and turn the wide narrow knobs clockwise with a screwdriver For narrow supplies turn the wide narrow knobs counter clockwise with a screwdriver until it pops back up The adjustment is shown in the wide position If you experience uN Loading Supplies 2 13 2 14 Loading Supplies LOADING RIBBON This chapter describes how to load a ribbon roll There are different ribbon requirements for the two types of supplies Thermal Direct do not use a ribbon for printing Supplies Thermal Transfer require a ribbon for printing Supplies If you are using thermal direct supplies do not load a ribbon Loading Ribbon 3 1 Loading Ribbon Make sure the printer is configured to use a ribbon To load ribbon 1 Open the cover 2 Unlock the printhead by turning the retaining latch 3 Lift printhead assembl
50. rinter online how to diagnose printer error messages and how to perform other advanced techniques can be downloaded from our Web site www monarch com You can print this manual or order a hard copy version part number TC9800PM About Monarch MPCL Toolbox Utilities The Monarch MPCL Toolbox utilities are available on our Web site and are free to download This group of development utilities helps you configure the printer customize fonts and download files Monarch MPCL Toolbox utilities are not label production software Call Customer Service for information about label production software 1 2 Getting Started Connecting the Power Cable The power supply automatically switches between 115V or 230V No operator settings are required 1 Plug the power cable into the socket Plug the other end of the cable into a grounded electrical outlet 2 Turn on the printer Press 1 to turn on and O to turn off the printer Establishing Communications Before the printer can accept print jobs from the host you must Connect the communication cable to the printer and to the host Set the communication values on the printer to match those at the host Only required if you are using the serial port Make sure the printer is off before connecting the cable to the communication port Ask your System Administrator which method you will use to communicate with the host ParallelPort Serial Commu
51. se The default is No Enabling Immediate Commands Your System Administrator can use immediate commands to reset the printer or cancel and repeat batches To enable immediate commands 1 From the Script Menu press or until you see SCRIPTS lt Immed Commands 2 Press Enter Pause You will see Enable Immed No gt Using Scripts 7 7 3 Use or to select either Yes or No and press Enter Pause The default is No Checking Available Flash Memory If you receive errors when downloading a script make sure you have enough flash memory available for the script When you format flash memory the script and any downloaded TrueType fonts saved in the printer s flash memory are deleted and must be resent to the printer 1 From the Setup Menu press or until you see SETUP Flash Memory 2 Press Enter Pause Press or until you see FLASH MEMORY lt Unused Flash 3 Press Enter Pause You may see Unused Flash 1006216 __ This is the number in bytes of the available flash memory 7 8 Using Scripts PRINTING EF This chapter explains how to e use on demand mode printing print an error label print pause restart cancel and repeat a batch You can send format batch and graphic data to the printer from a host When the printer receives the data batches begin printing automatically The optional Packet Reference Manual tells how to cr
52. see SUPPLY Separators gt 2 Press Enter Pause to set the batch separators option You will see the current setting for example SEPARATORS No gt 3 Press or to see the other options After you display the option you want press Enter Pause Press Escape Clear until you see the Main menu Setting Supply Options 4 11 Skip Index You can use the skip index mode to skip or ignore a sense mark and print an image over multiple labels if necessary For example if you have 4 0 long supplies loaded but your image is 8 0 long enable skip index mode to print the 8 0 long image on two labels The image length is determined by the format header See your System Administrator or the optional Packet Reference Manual for more information The skip index feature is useful when you have a single format that contains two labels such as a shelf label and a carton label When designing the format make sure text or graphics do not print in the gap of label rolls To change the setting from the Main menu select Setup then Supply 1 Press or until you see SUPPLY E Skip Index 2 Press Enter Pause to set the skip index mode You will see the current setting for example SKIP INDEX No gt 3 Press or to see the other options After you display the option you want press Enter Pause Press Escape Clear until you see the Main menu 4 12 Setting Supply Options Setting Contrast
53. see the other options After you display the option you want press Enter Pause Press Escape Clear until you see the Main menu 4 4 Setting Supply Options Feed Mode You can use continuous or on demand printing On demand printing allows you to remove a label before printing the next one To change the setting from the Main menu select Setup then Supply 1 Press or until you see SUPPLY Feed Mode gt 2 Press Enter Pause to set the feed mode You will see the current setting for example FEED MODE Continuous gt 3 Press or to see the other option After you display the option you want press Enter Pause Press Escape Clear until you see the Main menu Backfeed Backfeed works by advancing each printed label to the desired dispense position Once that label is removed the next label to be printed is backed up underneath the printhead In continuous mode only the last label in the batch is advanced to the dispense position Setting Supply Options 4 5 To change the setting from the Main menu select Setup then Supply 1 Press or until you see SUPPLY Backfeed gt 2 Press Enter Pause to set the backfeed option You will see the current setting for example BACKFEED On gt 3 Press or to see the other options After you display the option you want press Enter Pause Press Escape Clear until you see the Main menu Positioning This menu includes se
54. seeeeeeeeeeee 7 2 Formatting Flash Memory 0 00 eee eee eee eee eee 7 2 Downloading a Script 0 cece eee eee eee eee 7 4 Enabling a Script sitcisk Biiceie bee tee ee eee e heed 7 5 Table of Contents Viewing Script Information 0 c cece eee eee 7 6 Deleting Scripten rst e dean dada a cage ty theless 7 6 Enabling Status Polling 2 2 i25 s eteci 4elenddiiveiobles bhi dees 7 7 Enabling Immediate Commands 00cee eee eee ee eee ees 7 7 Checking Available Flash Memory 00 c cece eee eee eee eee 7 8 PRINTING 626 tt eee a coe eee Sea a neo einai ate eR Meme ees 8 1 PIMMUING eseina a eaeek dagen ae E aegis wees 8 1 On Demand Mode Printing 0 0 c cece eee eee eee eee 8 2 Printing an Error Label i cad gui eae s tsrde cad weed aed 8 2 Pausing a Batch 203 vnceete rere wh ae ewadl Suse etree ees 8 3 Restarting a Bateh 2 lt uiieetse geeendedag seni daeeates tga tees wees 8 3 Canceling a Paused Batch 0 ccc eee eee eee eee ees 8 4 Repealing a Balen seciie12 ceed awn nE E ee E EES 8 6 Printing Truelype Fonts cc cea casa ee de eee ye eeeelv ay ede ena ee 8 7 Licensing YOUr EONS asses aeiee satn E a 8 8 CARE AND MAINTENANCE nanana 9 1 Clearing Label Jams c cnt342 otiiedstieeestadtheneiay denwee dy 68 9 1 Gleanings ean ott ot out Ceti ee cawmsenen atte ae fons 9 1 Replacing the Printhead 10204 eiecdiv ees expe pede eae ek 9 4 USING DIAG
55. ss Enter Pause Printing 8 5 8 6 Printing If password protection is enabled you will be prompted to enter a password before the formats graphics and fonts are deleted Press Feed Cut three times and then press Enter Pause All formats are deleted If you enter the wrong password you return to the Main menu For more information about password protection see Using Password Protection in Chapter 9 If password protection is disabled you will see Cancel Graphic No gt Press or then press Enter Pause You will see Cancel Font No gt Press then press Enter Pause You return to the Pause menu If you select Yes these prompts delete ALL formats graphics and or fonts in the printer 5 Press or to select another function from the Pause menu or to return to Print Mode Repeating a Batch Before you start printing a new batch you can reprint the last batch The batch can be either the last one you printed completely or one that you canceled after starting to print MAIN MENU CANCEL PRINT REPEAT ALL H MODE BATCH SETUP H soars H DIAG 1 From the Main menu press or until you see MAIN MENU RepeatBatch gt 2 Press Enter Pause You will see Printing XXXX Of XXXX The number increments until the entire batch has printed When it is finished you will see PRINT MODE Ready Printing TrueType Fonts TrueType fonts are available on the 9825 prin
56. t Values To change the setting from the Main menu select Setup Port Settings then Serial Comm 1 Press until you see SERIAL COMM Reset 2 Press Enter Pause You will see Are you sure No gt 3 Press or to make your selection then press Enter Pause Press Escape Clear until you see the Main menu The following defaults are restored 9600 baud No parity 8 bit word length and 1 stop bit Parallel Communications The parallel communications menu allows you to set the active parallel port to either internal or external The internal port is used for printer options installed inside the printer such as the Ethernet communication port Use the external selection when connecting a printer cable or external device directly to the parallel port The mode selection allows the user to select either compatible or IEEE 1284 mode when using the selected parallel port Usually the mode should be set to compatible for computer connection using a parallel cable and to IEEE 1284 when using an Ethernet port option See Appendix B Accessories and Options for more information about Ethernet options Communication Values 5 5 The parallel communication values are listed in the table below Port External Internal External Mode Compatible IEEE 1284 Compatible Centronics mode To change the setting from the Main menu select Setup Port Settings then Parallel Comm 1 Press or until you see
57. ter TrueType fonts are scalable and the characters print smoothly without the jagged edges you see on bitmap fonts When downloading a TrueType font you download the entire font You cannot specify a subset particular characters or point size of the font Font storage is limited on the 9825 printer These font files may be very large and image slower than bitmap fonts The size of the font file in bytes is the minimum amount of memory you must have available for fonts in the printer s memory Your System Administrator may need to reconfigure the printer s memory to use downloaded TrueType fonts Refer to the optional Packet Reference Manual available on our Web site to learn how to reconfigure the printer s memory After reconfiguring memory resend the font format and batch packets Printing 8 7 8 8 Printing The 9825 printer can accept a TrueType font file that has been converted to Hex or Run Length encoding using the Font Utility which is available on our Web site www monarch com You can also use a wide variety of Code Pages with International Turkish Latin Spanish etc characters Using TrueType fonts allows you a greater range of fonts for your formats TrueType fonts are designed to be regionally specific therefore all Code Pages may not be supported in a given font Check with your System Administrator if you need to use TrueType fonts Licensing Your Fonts Monarch provides the Font Utility t
58. the zero character printed either without a slash O or with a slash Standard or reduced fonts print the slashed zero character Bold and OCR fonts print the standard zero 0 only The slashed zero selection will not be in effect until the format is sent to the printer again If you change the way zero is printed you must resend your formats To change the setting from the Main menu select Setup then Defaults 1 Press or until you see DEFAULTS Slashed Zero gt 2 Press Enter Pause You will see the current setting for example SLASHED ZERO No gt 3 Press or until you see the option you want Then press Enter Pause Press Escape Clear until you see the Main menu Setting Defaults 6 5 Power Up Mode Power up mode lets you decide how your printer starts each time you turn it on If you want the printer to be ready to start printing when it is turned on use the Online power up mode If you want the operator to perform some other task first use the Offline power up mode To change the setting from the Main menu select Setup then Defaults 1 Press or until you see DEFAULTS lt Powerup Mode gt 2 Press Enter Pause You will see the current setting for example POWER UP MODE Online gt 3 Press or until you see the option you want Then press Enter Pause Press Escape Clear until you see the Main menu 6 6 Setting Defaults Prompt Set
59. then Supply 1 Press or until you see SUPPLY Supply Type gt 2 Press Enter Pause to set the supply type option You will see the current setting for example SUPPLY TYPE Black Mark gt 3 Press or to see the other options After you display the option you want press Enter Pause Press Escape Clear until you see the Main menu 4 2 Setting Supply Options Ribbon You have to tell the printer if your supplies require a ribbon To change the setting from the Main menu select Setup then Supply 1 Press or until you see SUPPLY Ribbon gt 2 Press Enter Pause to set the ribbon option You will see the current setting for example RIBBON Yes gt 3 Press or to see the other options After you display the option you want press Enter Pause Press Escape Clear until you see the Main menu If you set the Ribbon option to Yes install a ribbon before printing Setting Supply Options 4 3 Speed You can change the print speed for bar codes or graphics If you select default for speed formats with serial bar codes automatically print at 2 5IPS and formats with parallel bar codes print at 6 0 ips To change the setting from the Main menu select Setup then Supply 1 Press or until you see SUPPLY Speed gt 2 Press Enter Pause to set the speed option You will see the current setting for example SPEED Default 3 Press or to
60. umber If the data is too close to the right side decrease the number Changing this setting only affects new formats sent to the printer Setting Supply Options 4 9 To change the setting from the Main menu select Setup Supply then Positioning 1 Press or until you see POSITIONING Margin Pos 2 Press Enter Pause You will see the current setting for example Enter margin pos 99 99 0 3 Press or to change the margin position Pressing decreases the value moves the image toward the left side of the supply increases it moves the image toward the right side of the supply 4 Press Enter Pause when the number you need appears Press Escape Clear until you see the Main menu 4 10 Setting Supply Options Batch Separators A batch separator is an extra tag printed in between batches with a pinstripe pattern For non indexed supply the batch separator is always six inches long The name of the batch is shown on the batch separator Batch Separator Changing this setting only affects new formats sent to the printer To change the setting from the Main menu select Setup then Supply 1 Press or until you
61. y using the printhead tab until the assembly locks into place Y ia EA FHR Printhead Assembly N A IB V Deflector Tab 4 Push the deflector tab down 5 Slide the extra ribbon core on the take up reel as far as it will go with the Monarch This End Out writing facing out Use your empty ribbon core as the take up core The take up core only fits on the take up reel one way An extra take up core is available by ordering part number 117961 3 2 Loading Ribbon 6 Remove the new ribbon from the package as shown Do not wrinkle or crush the new ribbon EEEN Z S ti ZB 9 IK ji Pa 7 Slide the ribbon onto the back reel as far as it will go with the Monarch This End Out writing facing out The ribbon roll only fits on the reel one way Carefully unwind a few inches of ribbon from the bottom of the roll 8 Carefully feed the ribbon under both ribbon rollers and printhead as shown 9 Align the ribbon and make sure it is straight and centered throughout the path 10 Tape the ribbon to the take up core Do not tape the ribbon to the take up reel Take up Core Take up Reel Ribbon Rollers Loading Ribbon 3 3 11 12 13 14 Rotate the take up core until the leader is past the printhead Remove any slack in the ribbon by turning the take up reel clockwise Hold the printhead assembly by the printhead tab while pressing down on the printhead release
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