Nortel Networks i2002 IP Phone User Manual
Contents
1. 2 Dial the DN where you want to park the REE call Park 3 Press the Park key While on an active call To park a call using the SPRE code or FFC TRANSF or Conf Eee EEE TRANSF or Conf To retrieve a parked call a Park es EEE EF Press the Transfer key or the Conference key Dial the Call Park FFC To use an alternate DN from the System Park DN or your own DN dial the DN where you want to park the call Press the Transfer key or the Conference key Lift the Handset Press the Park key Dial the Call Park FFC Dial the DN where you parked the call Note If a parked call is not retrieved within a specified period of time it rings back to your telephone or to the attendant While on an active call Record a Calling Party Number Use the Calling Party Number feature to record a caller s number or charge a call to an account number for accounting purposes during an established call To record a caller s number for accounting purposes CParty 1 Press the Call Party key the caller is placed on hold EEE 2 Dial a charge account number or the The Entered number displays caller s number Note For information on using the Charge key see Charge a call or Charge a Forced call on page 56 CParty 3 Press the Call Party key to return to the call a Display incoming calls Use the Display feature to display a second incoming caller s numb2. Cc Call Charge 39 Call Forward 44 Call Forward Internal 45 Call Join 49 Call Page 55 Call Page Connect 55 Call Park 37 Call party information 76 Call Pickup 41 Call Waiting 42 Camp on Forced 32 Centrex Exchange Switchhook Flash 55 Change Feature Key Label 10 21 Charge a call or Charge a Forced call 56 Conference call 49 Contrast adjustment 10 17 D Date time display 76 Date time format 10 18 Direct system access 46 Directory 9 26 Directory Key 26 76 Directory Number 76 Display 17 18 Display Diagnostics 10 19 Display incoming calls 39 Display Key 39 DN 76 E Electronic Lock 47 Enhanced Override Feature 58 F Fastbusy 76 Feature display 76 Fixed key 77 Flexible Feature Code FFC 41 42 44 45 46 51 53 58 77 Forced Camp on 32 58 G Goodbye Key 8 25 Group Call 51 H Handsfree 25 77 Handsfree Button 25 Headset Key 8 26 Hold 35 Hold Key 9 Hospitality features 70 Hot Line 32 l i2002 Telephone display 11 Inbox Message 9 77 Indicator status 77 Information display 77 Information line 77 Intercom call 33 Internal Call Forward 45 Interrupted dial tone 77 J Join a call 49 L Language 10 18 Last Number Redial 31 Line DN Key 8 Local Dialpad Tone 10 19 M Maid Identification 72 Make Set Busy 53 Malicious call Trace 40 Meet me page 60 Meridian 1 77 79 Message Registration 71 More Key 10 78 Mute 9 25 N Navigation Keys 9 14 O Of
3. Press the Select key to save the language and return to the Telephone Option menu b Press the Quit key to keep existing settings Select Date Time format There are several Date Time formats Formats are based on the 12 hour and the 24 hour clock After selecting Date Time format from the Telephone Option menu ap 1 Using the Navigation keys highlight Cap D the desired format Sample formats appear on the upper right side of the display area 2 Choose one of the following Select a Press the Select key to save the E format and return to the Telephone Option menu b Press the Quit key to keep existing settings Your i2002 Telephone Option menu Display diagnostics The Display diagnostics option tests the telephone s display screen and indicator lights After selecting Display Diagnostics from the Telephone Option menu 1 Using the Navigation keys scroll as D through the list to view display capabilities 2 Press the Quit key to return to the Telephone Option menu Local Dialpad Tone The Local Dialpad Tone option enables a pressed telephone dial key to produce Dual Tone Multi Frequency DTMF sounds a single tone or no sound After selecting Local Dialpad Tone from the Telephone Option menu 1 Using the Navigation keys highlight a D one of the following dial pad ring tones a None to disable all tones b Short Click to enable a single tone for all keys c DTMF to turn ona
4. value Set Information The Set Information option displays the following set specific information IP address Hardware ID of the Internet Telephone Current firmware version TN programmed on set Node ID and IP address The Voice Gateway Media Card on which the Internet Telephone is registered After selecting Set Information from the Telephone Option menu is 1 Using the Navigation keys scroll Cap D through the list to view the Set information 2 Press the Quit key to return to Telephone Option Call features Call features System administration is required for Call features Contact your system administrator to configure these features and codes on your telephone The Call features and Flexible Feature Codes FFC described in the following sections must be assigned to your telephone and supported by system software To access a feature press a Feature key or enter a Flexible Feature Code Note Whenever Lift the handset appears in this guide you can also press the Headset or Handsfree button Make a call Make a call This section describes features associated with making a call There are several ways to make a call from an 12002 telephone To make a call 1 Do one of the following 2498 ap a Press the Line DN key b Lift the Handset O S Q c Press the Handsfree key 5 d Ifa Headset is connected press the Headset key aga 2 Dial the number Make a call while
5. Busy MakeSetBsy es Press the Make Set Busy key or lift the Handset and enter the Make Set Busy Activate FFC To deactivate Make Set Busy MakeSetBsy da QED Press the Make Set Busy key a second time to deactivate the feature or lift the Handset and enter the Make Set Busy Deactivate FFC Additional call features Additional call features Auto Dial Transfer feature Use the Auto Dial Transfer feature to transmit digits through your Auto Dial key to the central office after a Trunk Switchhook Flash You must be on a Central Office Exchange CO trunk call from or to a CO that offers Centrex or exchange line type features To use Auto Dial Transfer when picking up an incoming trunk call CentrexSHF e 1 Press the Centrex Switchhook Flash key and wait for interrupted dial tone AutoDial 2 Press the Auto Dial key to call the number desired ee 3 Press the Goodbye key to end the call Use the Buzz signal Use the Buzz feature to notify another person of a call a visitor or a request Two telephones that are linked together enable one person to signal the other The person signaled hears a buzz To buzz the telephone linked to your telephone Buzz ea 1 Press the Buzz key The telephone linked to your telephone buzzes as long as you press the key Buzz ea 2 Whenyou are finished signaling press the Buzz key Additional call features Use Call Page Connect to make an announcement Use the C
6. EnhOvr 1 Press the Override key or enter the Override FFC to initiate a Forced Camp on If either person on the call disconnects at this time you receive an overflow fast busy engaged signal EnhOvr a GD 2 Press the Override key again or enter the Override FFC again The other two persons on the call receive an override tone and a conference call is established between the three of you If anyone disconnects the other two persons remain connected To end the connection oe Press the Goodbye key Use Forced Camp on feature Use the Forced Camp on feature to automatically ring another telephone internal or external immediately after that telephone disconnects from its current call Forced Camp on in conjunction with Priority Override is referred to as Enhanced Override To use Forced Camp on You are receiving a busy signal after BEE dialing a telephone number EnhOvr e 1 Press the Override key or enter the Override FFC to initiate a Forced Camp on Additional call features Note The person you called receives a tone and you receive a ring ringback signal or a busy engaged signal depending on the options chosen You are now camped on to the number you dialed 2 When the person you called finishes their call your telephone automatically dials the number Your and their telephones ring To answer a call camped on to your extension When the telephone rings lift the Co Handset Not
7. Notify local network database points to administrator originating Succession Call Server Locked from Login Three failed attempts to Wait one hour for the enter the correct Station Control Password lock to clear automatically or notify local network administrator to clear lock Additional features Table 1 Troubleshoot Virtual Office Part 2 of 3 Displayed Message Permission Denied 1 Permission Denied 3 Permission Denied 4 Probable Cause Remote telephone has no Station Control Password Actions Notify local network administrator Incorrect User ID entered Remote telephone has no Station Control Password Incorrect User ID entered Attempt to login to a remote 12004 or i2050 Internet Telephone from an 12002 Internet Telephone some restrictions apply Enter correct User ID Notify local network administrator Enter correct User ID Go to an i2004 or 12050 Internet Telephone and try again or consult your local network administrator Permission Denied 5 Incorrect User ID entered Remote telephone does not have VOUA Class of Service Enter correct User ID Notify local network administrator Permission Denied 6 Incorrect User ID entered Incorrect Station Control Password entered Enter correct User ID Select Retry and try again with the correct Station Control Password Server Unreachable 1 Netw
8. Server displays Note After three failed login attempts you must wait one hour before attempting to login again Additional features Virtual Office on your Remote Telephone A successful login transfers all the features time date and tones to your remote telephone from your office telephone Logged on to i2002 Figure 1 Logged on using an i2002 Figure 2 Logged on using an i2004 47678 42888 42888 AutoDial 47678 45645 User 45645 Nov 08 1 42P NORTEL NETWORKS User 45645 Trans Conf Forward More Figure 3 Logged on using an i2050 On the i2004 and i2050 displays the A User information line appears on all two top left feature keys always displays listing the number of your office remain empty as your 12002 telephone supports only four keys Additional features Virtual Office on your Office Telephone When activated for Virtual Office by a remote telephone your office telephone is ae logged out and no longer operational virtual Home A Logged Out message displays on your eo e telephone alerting you that it is being used d ES for Virtual Office a l To regain operation of a telephone To regain operation of your telephone from being used for Virtual Office Virtual Office choose one of the following Home 1 To completely disconnect your office telephone from the remote telephone a Press the Home key b Enter you
9. eed alot eevee a cas naan Record a Calling Party Number ccccccccsssseseeseeecsseseesesecsesecseeseeaeees Display incoming calls esis ccccnstssenncmenccnecesadecedecedescad feesktecetacadaceteaanateace Trace a Malicious call c ceeeccccesccesccesscessecescecesseessecesseesecsseesseeeaees Incoming calls Activate Automatic Answerback ccccsssessessesesseseessesesesseeeeseeseeseeees Activate Call Pickup wccisisienciech teense nts Use Call Waiting 2 ccaietaldasdacecdtid bccedeseanigdsstetsisivustsssrgebatatetelahetetelads While you are away from your desk Use Call Forward ccccceccccssecsesecesscessecesceessecensecssseeseesseeessseessersssees Use Internal Call Forward cccccccessccssceesseessecsseecessecsscesseeeseenseeenseees Use Remote Call Forward c ccccccccssccsseeesseessecessecesseeseesseeessseessersseees Secure your telephone seca sc scans cinacderceaxeuekctanndercendsesesverteniecesseenctdaen Talk with more than one person Use the Call Join Tec oes acs ncsdprecatsccrespsespintiaseiatntuatimeseeananis Set up a Conference coll seccscdenccwcescoraccecacnerssressdaasetacsasscsesiesenmaceh eecuuk Use the Conferee selectable display and disconnect feature Use Group Call ssescsstaissttntcesecsassidaiade cated sacticdeastidtasdsaibakiaasdesetaccaceatels Work without interruption Activate Make Set Busy icc cericacasestastacedsteddtadsetsabnanrustnasrieceanieensaestonaed A
10. on hook 1 Leave the Handset in the cradle 2498 E 2 Press a Line DN key aag 3 Dial the number when dial tone sounds EFS 4 When the called party answers lift the an Handset Make a call while off hook 1 Lift the Handset S Q aaa 2 Dial the number Make a call Use Handsfree calling Use Handsfree calling to operate a built in microphone and speaker instead of the handset While on an active call you can switch between Handset and Handsfree mode To answer a call in Handsfree mode Press the Handsfree key To discontinue a Handsfree call es Press the Goodbye key To mute a Handsfree call 1 Press the Mute key The LED indicator flashes 2 Press the Mute key again to return to a two way handsfree conversation To switch from Handsfree to Handset mode 1 Lift the Handset 2 Replace the Handset to end the call yy To switch from Handset mode to Handsfree mode 1 Press the Handsfree key Replace the Handset 3 Press the Goodbye key to end the call Jo Make a call To use a Headset 1 2 5 3 To switch from Handsfree to Headset 1 2 a Use the Corporate Directory Connect the Headset to the headset jack or the handset jack depending on the headset type and telephone Press the Headset key Note Amplified and unamplified headsets are compatible with the 12002 Internet Telephone Adjust your Headset volume by using Volume adjustment
11. series the Messages key corresponds to the Inbox Message key The Shift key is a fixed key that is reserved for future feature development Press the Directory key to access directory services Press the Mute key to listen to the receiving party without transmitting Press the Mute key again to return to a two way conversation The Mute key applies to Handsfree Handset and Headset microphones The Mute LED flashes when the Mute option is in use Use the Navigation keys to scroll through menus and lists in the display area Press the Quit key to end an active application Pressing the Quit key does not affect the status of the calls currently on your telephone Your i2002 Internet Telephone s controls 2498 TE More CallWait FWD FWD Press the Services key to access the following items e Telephone Option Volume Adjustment Contrast Adjustment Language Date Time Format Display diagnostics Local Dialpad Tone Ring type OnHook Default Path Change Feature key Label Set Information e Virtual Office Login and Virtual Office Logout if Virtual Office is configured Test Local Mode and Resume Local Mode if Branch Office is configured The Primary Directory Number DN keys are the Line Feature keys located at the sides of the upper display area When you pick up the handset the line associated with this key can support a call Note Although you can ha
12. DN displays followed by a two digit code a The first digit indicates the occupancy status 0 Room vacant 1 Room occupied b The second digit indicates the cleaning status of the room 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped 7 Not for sale RMK T 3 Press the Room Status key Hospitality features To change the status of a room RMK CEs 1 Press the Room Status key the room The DN displays followed by EEI 2 Dial the Directory Number DN for a two digit code a The second digit indicates the occupancy status 0 Room vacant 1 Room occupied b The second digit indicates the cleaning status of the room 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped 7 Not for sale 3 Dial the status code for the room A REE three digit code appears The first digit indicates the occupancy status the second is the old cleaning status and the third is the new status RMK Ee 4 Press the Room Status key Flexible Feature Codes FFCs Flexible Feature Codes FFCs Use this table to keep track of the FFCs assigned by your system administrator Call Detail Recording Charge Make Set Busy Activate Account Call Forward All Calls Make Set Busy Deactivate A
13. NORTEL NETWORKS Meridian 1 Succession 1000 Succession 1000M Succession 3 0 Software i2002 Internet Telephone User Guide firo Totoro LEERI soan 001010 DO at ooconVio TOO 1010 io 1010101001016363 63633Q 10 1 fe i oy 000000000 0 OOOCCOOCGOOMMMN NN 000010101010000 101010 Revision history Revision history October 2003 Standard 2 00 This document is up issued to support Succession 3 0 Software November 2002 Standard 1 00 This document is issued to support Meridian 1 Release 25 40 and Succession Communication Server for Enterprise 1000 Release 2 0 Contents i2002 Internet Telephone FOCHULES AEE E Your i2002 Internet Telephone s controls i2002 Internet Telephone display Install your i2002 Internet Telephone Your i2002 Telephone Option menu Adjust volume hac aa ee chen tegecbane encbenetaseecaay omsmumsemmuaeeeodere Adjust Screen COMMAS sts ae cd etd eed Select a language ee eee en ar ener eee Ea Ea ED ey one nro tent EI ED ED ED DD DIE nyse ee Select Date Time formal csc ncecansncevcrcscddudacetscadscadscensaararananansnnasnanee anens Display diagnostics iiiia aa ee ee aa ea rer Senne CE WORSE INOS ISON eS sane aE Local Dialpad Tone ca aa Ea rede ecauccecnm eden ones Choose Ring by cs cee emcee csc DEREI DD DD DD ED gn DEDI eee acess Enable OnHook Default Path c cccccccccccesesecseetecseeseseseessseseteessseeas Change Feature Key Label ccccscccss
14. Telephone i2002 Internet Telephone This document describes i2002 features and how to use the 12002 Internet Telephone The 12002 Internet Telephone brings voice and data to the desktop by connecting directly to a LAN through an Ethernet connection Note 1 Not all features are available on all telephones Consult your network administrator to verify which features are available for your use Note 2 In this guide Programmable Line DN Feature Keys self labeled keys dis play beside the label Soft Feature keys display directly below the label Features The 12002 Internet Telephone supports the following features Four Programmable Line DN Feature Keys self labeled e Four Soft Keys self labeled providing access to ten features e Large multi field LCD display e Wideband compatible speakerphone e Headset jack with On Off key e Volume control bar for adjusting ringer speaker handset and headset e Six specialized fixed keys Quit Directory Inbox Message Shift reserved for future feature development Services Expand to PC reserved for future development e Call processing fixed keys Hold Goodbye Handsfree Mute e Automatic IP address e Hearing aid compatibility Your i2002 Internet Telephone s controls __ Programmable Line DN Speak
15. This results in severe damage to the i2002 telephone Consult your system administrator to ensure that you plug your set into a 10 100BaseT Ethernet jack 1 Connect one end of the handset cord to the handset jack identified with a handset icon on the back of the telephone and the other end to the jack on the handset 2 Choose one of the following connections a Fora telephone not sharing a LAN access with a PC connect one end of the CAT S line cable to the LAN ethernet port located on the back of the telephone identified with a LAN icon The other end of the CAT 5 line cable plugs into the IP network b Fora telephone sharing a LAN access with a PC connect one end of the CAT 5 line cable to the LAN ethernet port located on the back of the telephone identified with a LAN icon and the other end to the IP network Insert a second CAT 5 line cable into the PC ethernet port located on the back of the telephone identified with a PC icon and the other end into the computer s Ethernet port 3 Contact your installation technician for the proper power option This telephone can be powered by an AC adapter or over a LAN 4 Thread the cord around the strain relief retaining hook and channel provided for a secure power connection 5 Secure the telephone footstand to the telephone base Use the angle grip on the top back of the telephone to change position Install your i2002 Internet Telephone i2002 Ether
16. ages System or Switch Switchhook User Interface A second incoming outgoing line for your telephone A DN extension that is shared by two or more persons A set of keys programmed by your system administrator These four keys located directly below the display area have four programmable layers The layers are accessed through the More key These keys are also used to configure parameters in the Telephone Option menu The three consecutive tones followed by dial tone that you hear when accessing telephone features A message displayed to inform the user of important information A right arrow appears if more than one Status Message is present Examples of Status Messages include Message Waiting All Lines Forwarded to 6453 Do Not Disturb On Ring Again active Ringer is OFF and Line x Unavailable A Meridian 1 Succession 1000 or Succession 1000M your office communication system A button that the handset presses down disconnecting your call when you replace the handset The handset when lifted releases the switchhook and you either answer an incoming call or you receive a dial tone to make a call In this User Guide User Interface refers to the screen displays that interact with the end user as a result of an action or event Index A Application Key 10 Attendant 76 Attendant Recall 37 Auto Dial 29 76 Auto Dial Transfer 54 Automatic Answerback 41 Automatic Wake Up 70 B Buzz signal 54
17. all Page Connect feature to make an announcement over a paging system Note A Page key on an attendant console overrides and disconnects the telephones The telephones must re access the page trunk To connect to Call Page Oa EEE To disconnect Call Page A Lift the Handset Dial the Page Trunk Access Code to complete the connection to the page system Maxke your announcement Press the Goodbye key Use Centrex Exchange Switchhook Flash Use the Centrex Exchange Switchhook Flash feature during an established call to use a Centrex service such as Call Transfer or Three Way Calling To use Centrex Exchange Line Switchhook Flash CentrexSHF a EEE EOI WHhile in a call press the Centrex Switchhook Flash key A special dial tone sounds Dial the codes for your custom Centrex feature Press the Goodbye key to end the call Additional call features Charge a call or Charge a Forced call Use the Call Charge feature to charge a call to a specific account The Forced Charge feature charges long distance calls from a telephone restricted to local calls To charge a local or long distance call to an account before you dial CBN Charge 2 Press the Charge key or dial the Call Detail Recording FFC 1 Lift the Handset 393 3 Dial the charge account number 4 When the dial tone sounds dial the BEE number To charge a call in progress TRANSF Conf 1 Press the Transfer key or the
18. alling from a telephone outside the system dial the direct system access number and wait for the dial tone Dial the Remote Call Forward Deactivate FFC Dial your Station Control Password After hearing the dial tone dial your DN Press the key While you are away from your desk Secure your telephone Use the Electronic Lock feature to prevent others from making calls from your telephone The lock consists of a password that you can change To lock your telephone Cee 1 Lift the Handset N 2 Dial the Electronic Lock Activate gas aag 3 Dial your Station Control Password E 4 Choose one of the following a If dialing locally press the Goodbye key b If dialing FFC remotely dial your REE DN To unlock your telephone 1 Lift the Handset ra 2 Dial the Electronic Lock Deactivate E 2 aag 3 Dial your Station Control Password E 4 Choose one of the following a If dialing locally press the Goodbye key b If dialing FFC remotely dial your REE DN While you are away from your desk To change your password must be done from your telephone or EEE EEE EEE EEE EOI Lift the Handset Dial the Station Control Password Change FFC Dial the current password for your telephone Dial the new password Dial the new password again Press the Goodbye key Talk with more than one person Talk with more than one person This section describes fea
19. ally calls all group members The icon flashes until all members answer The telephone numbers of the group members appear display as they answer When the last person answers the Group Call indicator lights steadily When a person in your group is ona conference call or another group call they are not connected to your group call After everyone in the group has answered only the person who made the group call can put the call on hold Lift the Handset Note About Notification Tones a Ifyou are ona call and receive three 10 second tones this is the notification of a group call on your current extension Talk with more than one person b Ifyou are on a call on another line on your telephone when a group call is made you receive a long tone through the handset or speaker c Ifyou are already on a conference call or another group call you do not receive notification of a group call To end a Group Call Press the Goodbye key S Note When the person who made the group call disconnects the call terminates for all members of the group However the members of the Group Call can disconnect from the call and not affect other members on the call Work without interruption Work without interruption This section describes features that provide uninterrupted work time Activate Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers To activate Make Set
20. an use any telephone to enter a Radio Paging Answer FFC plus their own DN number 4 Ifyour call goes unanswered for a preset time period and a 15 second high pitched tone sounds followed by silence press the Goodbye key or replace the Handset Additional call features To use Automatic Post selection The called party is either busy on the telephone or away from the desk To page the called party there is no need to redial the number of the called party RadPag 1 Press the Radio Page key A special dial tone sounds 2 Dial the Radio Paging Access FFC EEE The ringback tone sounds Note The paged person can use any telephone to enter a Radio Paging Answer FFC plus their own DN number 3 Ifyour call goes unanswered for a preset time period and a 15 second high pitched tone sounds followed by silence press the Goodbye key or replace the Handset To answer a Radio Page If you carry a Radio Pager a page indicates that someone dialed your Directory Number DN If the Radio Page system is set up to function in Meet me mode you can answer the page call from any telephone 1 Lift the Handset O S D 2 Dial the Radio Page Answer FFC The aaa paging tone sounds paging caller If the caller has hung up a steady high pitched Number Unavailable tone sounds EEE 3 Dial your own DN to connect to the Additional call features Use Voice Call Use the Voice Call feature to page another p
21. ard es EEE IntForward da GD To Quit Internal Call Forward IntForward dh GD To reinstate Call Forward to the same number IntForward f IntForward da Gp Use Remote Call Forward Press the Internal Call Forward key or lift the Handset and enter the Internal Call Forward Activate FFC Dial the DN to which your internal calls will be forwarded Press the Internal Call Forward key Press the Internal Call Forward key or lift the Handset and enter the Internal Call Forward Deactivate FFC Press the Internal Call Forward key twice Use the Remote Call Forward feature to forward calls from any telephone other than your own to any telephone To activate Remote Call Forward Coa dda EEE Lift the Handset If calling from a telephone outside the system dial your direct system access number and wait for dial tone Dial the Remote Call Forward Activate FFC to activate the feature While you are away from your desk EEE EEE EEE To Quit Remote Call Forward Ca EEE EEE EEE EEE H Dial your Station Control Password A dial tone sounds Choose one of the following a Dial your DN b To forward calls to the previous call forward telephone number press the key Do not perform steps 6 and 7 Dial the number to which calls are being forwarded If calls are forwarded to an invalid number a fast busy signal sounds Press the key Lift the Handset If c
22. ature key or restores the default labels to the keys After selecting Change Feature Key Label from the Telephone Option menu choose one of the following To Change the labels Select a Feature key Quit Edit the Feature key label lt The new label displays here gt Select Delete Clear More Select Case Clear More Select Symbol Text Clear More To restore the default labels Restore all key labels Restore one key label 1 From the Change Feature Key Label screen press Select key 2 Press the Feature key that is being changed 3 Enter the new information for the feature key label To enter special characters press the up navigation key Note f you enter a prime DN key an error message displays 4 Press the Select key to save the changes and return to the Telephone Option menu Choose one of the following 1 To restore all default labels a From the Change Feature Key Label screen press the Restore all key labels key b Press Yes to change all feature keys to default values Note When Yes is selected and values are changed to the default values you can not undo the change Feature key labels are erased in the memory The label settings must be re entered 2 To restore one selected label a Press Restore one key label b Press Select c Press a feature label key Your i2002 Telephone Option menu d Select Yes to change the selected feature label key to the default
23. ature to list active conferees and disconnect a conferee from the conference call To view active conferees ConfDsp Ss A To disconnect a conferee ConfDsp While on a conference call press the Conferee Selectable Display key to turn on the LCD indicator Each key press changes the screen to show a different active conferee Note This action has no effect on the display of other telephones involved in the conference Press the Goodbye key If configured the Conference Count Display returns an updated total count of conferees The LCD indicator turns off While on a conference call press the Conferee Selectable Display key until the conferee you want to disconnect appears on the screen Press the DN key on which the conference call is established Choose one of the following a Forasingle conferee press the Goodbye key If configured the Conference Count Display returns an updated total count of conferees Talk with more than one person Use Group Call The LCD indicator turns off b For multiple conferees repeat steps 1 and 2 until all conferees are disconnected Then press the Goodbye key Use the Group Call feature to automatically call members of a predefined group one at a time until they all answer To call group members EPRS GrpCl CD To answer a Group Call CaN Lift the Handset Press the Group Call key or enter the Group Call FFC The feature automatic
24. csessessesessssscssesessssseecseeseeseeeees Set Information eee eee ee eee Em oP PP OO TERT ere even ieee Call features Make a call Make a call while on hook 00ccccccccccesccesscessecssecesseeensecsseeeseesseeesseees Make a call while off hook 0 ccccccecccesessccsceesccscessecseessecscessecssenseesees Use Handsfree calling icccoiscusscecscasslecbchcnensdcactehcchetavsdninensauedateaenonshee Use the Corporate Directory iciecssecdescescecececenaxcnnesstececascievaseceuccousuenceenaces Use PRE pan is ciecaesadesa codes eiadentee ecu aenieic eee ed Use Auto LAM O Activate Ring AgGin cox cicsiac saiseasianadanadatvsrcsactascncensessonosca eavenveentaatev anyones Redial last number called oo eccccceeeccessceesceescecssccessecesseesecsseessseesaees Use Speed Call AA TA eer nee ei Mamet nee Make a System Speed Call ii 2 03 0 anaiananaehdckentincncatnes Use FOP in eE cea acae DA AE DI A AEE Make an Intercom call cccccsececscceececeecseceesseceerseecenseeeetsevenseesentreeees Answer a call While on an active call Place a call on hold i cc scicssicsdsecsccscenccocesduosssnsteascsasassoneasussedeberecnsessdesees Transfer a call js ccsnciscceedccscococquccaceuceanesovessdpowonsosuouesveisessckiesesedlvevcediads Use Timed Reminder Recall cccccecsescecsscessceessceesseesseessseensecenseees Use Attendant Recall 00 ccccccccceccsesscessccesceesecensecesseeseesseeeseenseeesseees Use Call Park cscs asec
25. ctivate Call Forward All Calls Malicious Call Trace Deactivate Call Forward All Calls Verify Override Internal Call Forward Radio Paging Activate Internal Call Forward Radio Paging Access Deactivate Remote Call Forward Radio Paging Answer Activate Remote Call Forward Ring Again Activate Deactivate Park Call Ring Again Deactivate Park Call Access Speed Call Controller Pickup Ringing Number Speed Call User Pickup Group System Speed Call User Pickup Directory Number Station Control Password Change Electronic Lock Activate Automatic Wake Up Activate Electronic Lock Deactivate Automatic Wake Up Deactivate Group Call Automatic Wake Up Verify Terms you should know Terms you should know Attendant Auto Dial Call party information Date time display Directory key Directory Number DN Expand to PC Fastbusy Feature display A telephone operator in your organization A telephone number programmed on the AutoDial key for one touch dialing The display showing Call Party Name Display CPND information including the telephone number and name of the incoming call The system must have CPND enabled The current date and time when the telephone is in an idle state Enables access to the Corporate Directory A number consisting of one to seven digits for a telephone Also known as an extension number A Fixed key on the 12002 telephone that is reserved f
26. dditional call features Auto Dial Transfer feature c cccccccccscsesecsesseseseeescseseeesseessseeeaes Use the Buzz Sig 1o DOS Use Call Page Connect to make an announcement ccceeeees Use Centrex Exchange Switchhook Flash a a ae a ee nodos Charge a call or Charge a Forced call ccccccceseeseseeseeseseeseneees Use Enhanced Override feature c cccccccsscscsscscseseeseseseescseseeseaess Use Forced Camp on feature cccccccccscscsssccsesseseesssessssssesseeseees Override a busy Si GIG ssssc5 2 axsrauedasdaciesacssssetedsteissessecaniaieaniareiaded Use Privacy Release i i5 cscc2 cccdeasacesscasaseatzenaseavsesaieasinepebascraoeasd Use Radio PNG CE Use Voice CM si wise aa ee e ea Ea a a Ea ao DE ae a ae a Da E ED ED E ED cn Doa Additional features Virtual CPI R sa acs siccecectecaceceaectecactececeoaesacecadecalectshaakacusiatenhenseabas Succession Branch Office ccssccsecscsscceccescecsscesencescceesceeenees Hospitality features Set Automatic Wake Up isscissssscssssscscsaiccceeies lt deiesscebeaedsteassevavanatieats Activate Message Registration c ccssccesseseteeeteeeneeeeneeenaeeneeeaes Use Maid Identification asic canscnsccnecencadeeedactcsnncceaaseassedectatededetecatus Display Room Status c2aiccexco a ee ae acea ea E a Ea ace ta e eses ea ea ea ED cn Dos Flexible Feature Codes FFCs Terms you should know Index 70 70 71 73 75 76 80 i2002 Internet
27. e Line DN key twice the last number dialed is automatically redialed By entering a one two or three digit code 0 999 use the Speed Call feature to store edit and automatically dial frequently called telephone numbers To store a Speed Call number SpcCtl es EEE SpcCtl 1 Press the Speed Call Controller key The triangular icon flashes indicating programming mode 2 At the prompt a Enter a one two or three digit code 0 999 and telephone number internal external or long distance number b If required dial the access code 3 Press the Speed Call Controller key again to save the code and number The flashing icon turns off Make a call To make a Speed Call 1 Lift the Handset O gt Q SpcCtl 2 Press the Speed Call Controller key 3 Dial the Speed Call code to automatically dial the number Make a System Speed Call Use the System Speed Call feature to dial Speed Call codes that override all restrictions on a call To make a System Speed Call Ca 1 Lift the Handset SScUsr SScCtl 2 Press the System Speed Call key or the or System Speed Call Controller a FE SSeCt key 3 Dial the Speed Call code to g3 automatically dial the number Use Hot Line Use the Hot Line feature to automatically dial a specific number Other features such as Call Redirection can be added to Hot Line Call Redirection redirects a Hot Line call to be answered only by a person To use H
28. e You can program your telephone for either Camp on or Call Waiting but not both Override a busy signal Use the Override feature to override a busy signal and interrupt another call To override a busy engaged signal 1 Dial a telephone number and receive a BEE busy signal EO 2 Press the Override key or enter the Override FFC The people in the targeted call receive a tone for approximately one second After Override joins you to their call a short tone repeats every sixteen seconds To end the connection oe Press the Goodbye key Additional call features Use Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call To use Privacy Goodbye in an established state PrivRIs Press the Privacy Release key during a call i A person joins the call by pressing the shared number DN key on their telephone Multiple Appearance DN feature Use Radio Page Use an on site Radio Page system feature to page a person and stay on the line until they answer The paged person answers the call after entering a special Page Meet me code from any telephone To use Automatic Preselection Meet me page 1 Lift the Handset O o gt w 2 Dial the Radio Paging Access FFC REE The paging tone sounds two beeps followed by a dial tone 3 Dial the number of the party you want to BEE page After dialing the ringback tone sounds Note The paged person c
29. elephone you can program the Meridian 1 Succession 1000 or Succession 1000M to automatically place a call to yourself at a predetermined time When you answer the call recorded music plays for up to 30 seconds followed by a prerecorded announcement or the attendant To enter the time for an Automatic Wake Up call Ca Eee sE A To Quit an Automatic Wake Up call Lift the Handset Dial the Automatic Wake Up Request FFC Dial the Automatic Wake Up time ina 24 hour time format hhmm A tone sounds to confirm your entered time Note In a 24 hour time format 7 30 a m is entered as 0730 9 45 p m is 2145 Press the Goodbye key Lift the Handset Dial the Automatic Wake Up Quit FFC Press the Goodbye key Hospitality features To verify the time for the Automatic Wake Up call Cee 1 Lift the Handset gt 2 Dial the Automatic Wake Up Verify HE z 3 Dial the Automatic Wake Up time in a aaa 24 hour time format hhmm If your query matches the preset time a confirmation tone sounds Note In a 24 hour time format 7 30 a m is entered as 0730 9 45 p m is 2145 ee 4 Press the Goodbye key Activate Message Registration Use the Message Registration feature to read change or reset meters that log your hotel telephone calls To read meters MRK ea 1 Press the Message Registration key aag 2 Dial the room Directory Number DN MRK ez 3 Press the Message Registratio
30. en from the Volume menu Press Lower to decrease volume Higher to increase volume Choose one of the following a Press the Select key to save the volume level and return to the Telephone Option menu Your i2002 Telephone Option menu b Press the Quit key to keep existing settings To adjust the Buzzer volume BUZZ 1 Select Buzzer from the Volume menu Lower 2 Press Lower to decrease volume a Higher to increase volume or 3 Choose one of the following Higher a Press the Select key to save the volume level and return to the e Telephone Option menu b Press the Quit key to keep existing settings Adjust Screen contrast The Screen contrast option adjusts the telephone s display contrast After selecting Contrast Adjustment from the Telephone Option menu Lower 1 From the Contrast screen press Lower to decrease display contrast level a Higher to increase display contrast or level Higher 2 Choose one of the following a Press the Select key to save the contrast level and return to the Telephone Option menu b Press the Quit key to keep existing settings Your i2002 Telephone Option menu Select a language The display is available in multiple languages After selecting Language from the Telephone Option menu 1 Using the Navigation keys highlight Cap D the desired language for example German Deutsche Deutsche Select 2 Choose one of the following ES a
31. er Feature Keys self labeled Message Waiting Light Incoming Call Indicator t a Oo fo a oe ea A hg i self labeled OOD JS Navigation Keys OOO Inbox Message OOO GJEJE Shift r Directory O00 coor Services S r pel JC JC Quit jisa Expand to PC LED Goodbye Mute Hold LED Headset L Handsfree Key Volume L LED Control Bar pen Your i2002 Internet Telephone s controls l Use the Volume Control to adjust the volume of the Handset Headset Speaker Ringer and Handsfree features Press the right side of the rocker bar to increase volume the left side to decrease volume Use the Goodbye key to terminate an active call Press the Headset key to answer a call using the headset or to switch a call from the handset or Handsfree to the headset O 2498 R a A steady LCD light beside a Line DN key indicates the feature or line is active A flashing LCD indicates the line is on hold or the feature is being programmed Your i2002 Internet Telephone s controls HR Bos Press the Hold key to put an active call on hold Press the Line DN key beside the flashing to return to the caller on hold Press the Speaker key to activate handsfree The speaker LED lights to indicate when handsfree is active The Expand to PC key is a fixed key that is reserved for future development Press the Inbox Message key to access your voice mailbox Note On the 3900 telephone
32. er and name if available during an active call without interfering with the call in progress To view the information on an incoming call while on a call in progress Disply ea 1 Press the Display key 2498 RE aa 2 Press the flashing Line DN key The call waiting information displays Note When used with other feature keys the Display key displays information associated with those feature keys While on an active call Trace a Malicious call Use the Malicious Call Trace feature to trace nuisance calls within your system To use Call Trace while on a call CallTrace eae Press the Call Trace key To use Call Trace without a Call Trace key TRANSF Conf 1 Press the Transfer key or the or Conference key 2 Dial the SPRE code followed by 83 or dial the Call Trace FFC to automatically reconnect Incoming calls Incoming calls This section describes features that are used with incoming calls Activate Automatic Answerback When the Automatic Answerback feature is active your set automatically answers in handsfree mode after one ring however calls are not forwarded to the voice message service To activate Automatic Answerback AtoAns esa Press the Automatic Answerback key To deactivate Automatic Answerback AtoAns d a Press the Automatic Answerback key again Activate Call Pickup Use the Call Pickup feature to pick up calls from any telephone in the same pickup group or another pickup
33. erson or make an announcement through someone else s telephone speaker To make a voice call 1 Lift the Handset O S D VceCal am 2 Press the Voice Call key and make the announcement Lo 3 Press the Goodbye key To respond to a voice call Your telephone rings once and the caller s oC gt IJ voice transmits through your speaker Lift the Handset Additional features Additional features Virtual Office When you are away from your office telephone use the Virtual Office feature to transfer calls and all of it s features to a remote telephone When designated as the office telephone the 12002 can be activated for Virtual Office by an i2004 i2050 or an 12002 Internet Telephone A Virtual Office login from an 12002 Internet Telephone to an 12004 or 12050 might be blocked in certain situations Consult your local network administrator Virtual Office Login To activate Virtual Office on your Office telephone from your Remote telephone 1 Press the Services key to access the Options menu Virtual Office Login a 2 Using the Navigation keys highlight Virtual Office Login Select 3 Press the Select key The display provides a prompt for the User ID j EE 4 Enter your User ID Select 5 Press the Select key The display Ea provides a prompt for the password 6 Enter the home Station Control BEE Password SCPW 7 Ifthe User ID is not found locally the message Locating Remote
34. f hook 24 On hook 24 OnHook Default Path 10 On hook dialing 28 Override 58 59 P Page Meet me code 60 Paging tone 78 Password change 48 Predial Recall 28 Primary Directory Number 10 78 Privacy Release 60 Private Line 78 Programmable Line DN Feature Keys self labeled 78 Q Quit Key 9 78 R Radio Page 60 Record a Caller s Number 39 Redial last number called 31 Remote Call Forward 45 Ring Again 30 Ring type 10 20 Ringback ring tone 59 78 Room Status 73 S Secondary Directory Number 79 Secure your telephone 47 Selectable Conferee display and Disconnect 50 Services 14 Services key 10 Set Information 10 22 Shared Directory Numbers 79 Shift 9 Soft Keys self labeled 10 79 Speaker Key 9 Special dial tone 79 Speed Call 31 Speed Call System 32 Station Control Password 46 48 Status Messages 79 Succession 1000 79 Succession 1000M 79 Succession Branch Office 68 Switchhook 79 System or Switch 79 System Speed Call 32 T Telephone Option 10 Timed Reminder Recall 36 Transfer a call 35 U User Interface 79 V Virtual Office 10 63 Voice Call 62 Volume adjustment 10 15 Volume Control 8 Meridian 1 Succession 1000 Succession 1000M i2002 Internet Telephone User Guide Copyright 2002 2003 Nortel Networks All Rights Reserved Information is subject to change without notice Nortel Networks reserves the right to make changes in design or components as p
35. group To answer a call in your own Call Pickup group Era 1 Lift the Handset lt gt Pickup 2 Press the Pickup key or enter the Ey Pickup Ringing Number FFC To answer an incoming call in another Call Pickup group CaN GrpPkp z 2 Press the Group Pickup key or enter the Pickup Group FFC 1 Lift the Handset Incoming calls EEE To answer a call at a specific extension in any pickup group eas DNPickup fia EEE Use Call Waiting Dial the pickup group number of the ringing telephone Lift the Handset Press the DN Pickup key or enter the Pickup Directory Number FFC Dial the DN of the telephone that is ringing in your call pickup group If the pickup DN or group number is invalid an overflow burst tone sounds and the screen displays Goodbye and try again press the Goodbye key Use the Call Waiting feature to alert you to an incoming call by producing a tone It also puts the current call on hold while you answer the new call To answer an incoming call while on another call CallWait d ES To return to the first telephone call ezi or EOI When the incoming call tone sounds press the Hold key to puta current call on hold Note If Automatic Hold is enabled it is not necessary to press the Hold key Press the Call Waiting key Choose one of the following a Press the Hold key to put the second call on hold b Press the Goodbye key to end the sec
36. in the Telephone Option menu Connect the Headset and put the headset on Press the Headset key Use the Directory feature to view select and dial Corporate Directory numbers Corporate Directory Ez 2 Select 3 Press the Directory key to access the Directory Using the Navigation key highlight Corporate Directory Press the Select key Make a call To search for a specific number EEE Search Dial When prompted use the keypad to enter the desired name in the format Last First To edit the entry select from the following a To toggle letters use the 1 9 number keys For upper case letters use the second level of feature keys and press the Case key For special characters use the up and down Navigation keys a Choose key appears for selecting the characters To remove the letter to the left of the cursor press the Delete key Press the Search key to find the desired name Note A successful search displays the first match on the screen Choose one of the following a Press the Dial key to dial the result ing number If there is no match to the search query start a new search or change the information in the initial search Press the Quit key to exit without dialing Make a call To scroll to a specific number s Use Predial Using the Navigation keys scroll through the names in the Corporate Directory Press the Dial
37. key to dial the resulting number Use the Predial feature to enter preview and edit numbers before dialing To use Predial EEE 2498 GD aa To edit a Predial number EEE Without selecting a Line key dial the number Press a Line key to dial the number Lift the Handset when the called party answers or if in Handsfree mode begin to talk Without selecting a Line key dial the number Using the Navigation keys to highlight the numbers re enter new numbers Press a Line key to dial the number Make a call Use Auto Dial Use the Auto Dial feature to display store and automatically dial telephone numbers To use Auto Dial Ca AutoDial To display Auto Dial number Display AutoDial To store an Auto Dial number AutoDial EEE AutoDial Lift the Handset Selecting an associated Auto Dial key from the upper display area press to dial the number Press the Display key Selecting from the upper display area press the configured Auto Dial key Without lifting the handset press the appropriate Auto Dial key Note The display screen displays the word Autodial next to the appropriate key Dial the telephone number including access code to be stored on the selected Auto Dial key Press the Auto Dial key a second time to store the number on the selected key Note Once a number has been stored the word Autodial disappears and the stored number di
38. n key To change a meter MRK a 1 Press the Message Registration key EE 2 Dial the room DN number aaa 3 Dial the correct meter count Hospitality features MRK To reset a meter to zero MRK E i x 3 MRK Use Maid Identification a 5 Press the key Press the Message Registration key Press the Message Registration key Dial the room Directory Number DN Press the key Press the Message Registration key Use the Maid Identification feature to track the cleaning status of rooms The maid enters the information from the telephone in each room To enter cleaning status RMK EEE EEE Press the Room Status key Dial the Directory Number DN for the room for which the cleaning status is being changed Dial one of the following cleaning status codes 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped 7 Not for sale The interrupted dial tone sounds Hospitality features 4 Press the key 5 Dial the Maid ID If you dial the wrong BEE Maid ID press the key and redial the ID RMK an 6 Press the Room Status key Display Room Status Use the Room Status feature to print the status of a room using the Display Module To read the status of a room RMK 1 Press the Room Status key 2 Dial the Directory Number DN for the BEE room The
39. net port connections Network Ethernet PC Your i2002 Telephone Option menu Your i2002 Telephone Option menu The i2002 Internet Telephone Services menu lists the following menus e The Telephone Option menu enables you or your Network Administrator to configure telephone preferences e The Virtual Office Login and Test Local Mode for Branch Office menus are listed when an 12002 Internet Telephone class of service is set for Virtual Office and Branch Office The Telephone Option menu offers the following options Volume adjustment Display diagnostics Contrast adjustment Local Dialpad Tone Language Ring type Date Time format Change Feature key label OnHook Default path Set Information Note The ellipses appears after an option item to indicate a sublist To use the Telephone Option menu A 1 Press the Services key D eD 2 Using the Navigation keys to move up Cap D and down through the Services Menu highlight Telephone Option Telephone Option Select 3 Press the Select key 4 Use the Navigation keys to scroll D through the list of customizable options 5 Highlight a feature to adjust for example Language Language Your i2002 Telephone Option menu Select 6 Press the Select key The display ne provides information required to adjust your selection Select 7 Choose one of the following E a Press the Select key to save cha
40. nges or and return to the Telephone Option Quit menu ee b Press the Quit key to keep existing settings Adjust volume After selecting Volume adjustment from the Telephone Option menu choose Ringer Handset or Handsfree for volume adjustment To adjust Ringer volume Ringer 1 Select Ringer from the Volume menu Lower 2 Press Lower to decrease volume Higher to increase volume or 3 Choose one of the following Higher a Press the Select key to save the volume level and return to the a Telephone Option menu b Press the Quit key to keep existing settings Your i2002 Telephone Option menu To adjust Handset listen volume Handset listen Lower or Higher To adjust the Handsfree listen volume Handsfree listen Lower or Higher To adjust the Headset listen volume Headset listen Lower or Higher Select Handset listen from the Volume menu Press Lower to decrease volume Higher to increase volume Choose one of the following a Press the Select key to save the volume level and return to the Telephone Option menu b Press the Quit key to keep existing settings Select Handsfree listen from the Volume menu Press Lower to decrease volume Higher to increase volume Choose one of the following a Press the Select key to save the volume level and return to the Telephone Option menu b Press the Quit key to keep existing settings Select Headset list
41. on hold and then answer the second call To place a call on hold ery Press the Hold key The LCD indicator flashes beside the line on hold Note If Automatic Hold is enabled the active call is automatically put on hold when you answer the second call To retrieve a call on hold 2498 TE as Press the Line DN key beside the flashing LCD indicator Transfer a call Use the Transfer feature to redirect a call to the appropriate person To use the Transfer feature to direct a call to a third party TRANSE 1 Press the Transfer key The other party is on hold and a dial tone sounds The LCD indicator light flashes steadily 2 Dial the DN number to which the call is BEE transferred TRANSEF 3 When that number rings or a person answers press the Transfer key While on an active call To go back to the original call if the transfer is incomplete 2498 ET ea If the person called is not available press the Line DN key next to the LCD indicator to reconnect to the original call Use Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered To use Timed Reminder Recall TRANSEF 1 Press the Transfer key The call is put on hold 2 Dial the number to which the call is REE being transferred TRANSE 3 Choose one of the following a Press the Transfer key again or b Replace the Handset before the extension answers This star
42. on your telephone An office communications system Terms you should know More An option allowing access to the multiple layers of the Soft keys These keys are the four keys located directly below the display area Off hook Any line that is selected to either make a call or receive an incoming call The term off hook is applied regardless of whether the end user actually lifts up the handset or presses a line key or is automatically answered at the set or a line is automatically selected for an outgoing call Paging tone A special tone heard when using the Radio Paging feature You hear two beeps followed by dial tone Primary Directory Number The main extension number on your telephone It is referred to by the Primary Directory Number PDN key Private Line A feature that can be assigned to your telephone With this line you can reach an outside number without dialing a code to access an outside line Internal extensions cannot be dialed from a private line Programmable Line DN Feature Keys self labeled The four keys located at the sides of the upper area of the display Quit key A Fixed key on the i2002 telephone that is used to exit applications Ringback ring tone A sound indicating that a call you have made is ringing at its destination Terms you should know Secondary Directory Number Shared Directory Number Soft Keys self labeled Special dial tone Status Mess
43. ond call Incoming calls 2498 2 Press the Line DN key associated with the first call If you do not have a Call Waiting key oe 1 Press the Goodbye key to end the current call and answer the incoming call 2498 GD 2 Press the Line DN key beside the flashing status icon to answer the incoming call While you are away from your desk While you are away from your desk This section describes features that are used when you are away from your desk Use Call Forward Use the Call Forward feature to direct incoming calls to ring at another Line DN If the telephone is in the process of ringing that call cannot be forwarded To forward your calls or change the forward number CFWD 1 Press the Forward key or lift the Handset and enter the Call Forward SS All Calls Activate FFC 2 Dial the DN where you want to forward REE your calls CFWD 3 Press the Forward key To Quit Call Forward CEWD Press the Forward key or lift the Handset and enter the Call Forward c All Calls Deactivate FFC To reinstate Call Forward to the same number CFWD CFWD Press the Forward key twice While you are away from your desk Use Internal Call Forward Use the Internal Call Forward to accept only calls originating at internal DNs to ring at another DN Calls originating outside your telephone system still ring at your telephone Current incoming calls cannot be forwarded To forward internal calls IntForw
44. or future feature development An audible non working tone is generated along with a display message Service not available if this key is pressed A signal given when all outgoing lines are busy An area that shows status information about the feature in use It also displays the name and status of the active session Terms you should know FFCs Fixed key See Flexible Feature Codes The hard labeled keys on your telephone Flexible Feature Codes FFCs Handsfree Inbox Message Indicator Information display Information line Interrupted dial tone Meridian 1 Specialized codes entered using the dial pad that enable features for example Automatic Wake Up call A method of conversing with the party on the other end of the line without lifting your handset A Fixed key on the 12002 telephone that connects to your voice messaging system when the key is pressed An LCD or an LED that indicates the status of a feature by the flash wink steady on or off Any display of call activity lists prompts and status of calls On the i2002 telephone this information area is a one line by twenty four characters If the text message exceeds this area a scroll arrow icon indicates that you must use the scroll keys to view the remaining text A one line by twenty four character area which displays date and time or application information A broken or pulsed dial tone heard when you access some of the features
45. or Conference key Charge 2 Press the Charge key or dial the Call Detail Recording FFC FE 3 Dial the charge account number 2498 TY 4 i the Line DN key to return to the Additional call features To charge a call to an account when you transfer a call TRANSF 1 Press the Transfer key The call is on hold Charge 2 Press the Charge key or dial the ey Call Detail Recording FFC aaa 3 Dial the charge account number 4 After the dial tone dial the number to HEE where the call is to be transferred TRANSF 5 Press the Transfer key when you hear the telephone ring Note You can talk privately to the person at the transfer number before you press the Transfer key To charge a call to an account when you add someone to a conference call Conf 1 Press the Conference key The call is placed on hold Charge 2 Press the Account key or dial the E Call Detail Recording FFC aaa 3 Dial the charge account number 4 Dial the number of the person you want BEE to add to the conference Conf 5 Press the Conference key Additional call features Use Enhanced Override feature Use the Enhanced Override feature to override an active call after you have attempted a Forced Camp on Use Enhanced Override to make a simple call or a consultation call such as placing a call on hold and calling another party To use Enhanced Override You receive a busy signal after dialing a aag telephone number
46. ork problem Notify network administrator if problem persists Additional features Table 1 Troubleshoot Virtual Office Part 3 of 3 Displayed Message Probable Cause Server Unreachable 2 Network problem Notify network administrator if problem persists Succession Branch Office The Branch Office telephone can operate in the Normal or the Local mode Normal Mode The telephone registers with the Main Office and receives telephone services from the Main Office At any time during Normal Mode you can check local mode functionality make and receive calls by enabling Local Mode and returning to Normal Mode After testing you can return to Normal Mode by using the Resume Normal Mode command or by waiting for ten minutes Local Mode If the WAN connection goes down the telephone loses communication with the Main Office TPS It then registers with the Branch Office and receives telephone services from the Branch Office When in Local Mode the telephone displays LOCAL MODE Test Local Mode Use Test Local Mode to check local mode functionality make and receive telephone calls This is useful when provisioning has changed for an Internet Telephone on a Branch Office Controller D 1 Press the Services key to access the S Services menu Test Local Mode 2 Using the Navigation keys highlight Test Local Mode Select ca 3 Press the Select key the telephone resets and register
47. ot Line HotLne e Press the Hot Line to automatically dial the number Make a call Make an Intercom call Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member To make an Intercom call OS 1 Liftthe Handset o gt Intrem 2 Press the Intercom key 3 Dial the one or two digit code for the desired intercom group member To answer an Intercom call while on a line other than your Intercom group line 1 Press one of the following keys wry a The Hold key to put the current call on hold or b The Goodbye key to end the call Intrem es 2 Press the Intercom key and begin to speak Answer a Call Answer a call Each incoming call causes the telephone to ring and the LCD indicator to flash To answer a call 1 Choose one of the following Cc a Lift the Handset or b Press the Handfree button located on the left side of the handset Note The Handsfree feature may not be available on your telephone or 2498 c Press the Line DN key beside the a LCD indicator as it flashes or 5 d Press the Headset key if a headset is connected to your telephone While on an active call While on an active call This section describes features available during an active call Place a call on hold Use the Hold feature when talking on one line and another call arrives on a second line Retain the original call by putting it
48. r User ID and password this logs the office telephone back on to your office network Virtual ea 2 To use your office telephone as the remote telephone for Virtual Office press the Virtual key to login to another telephone Virtual Office Logout To log out from a remote telephone D 1 Press the Services key to access the S Options menu Virtual Office Logout Ss 2 Using the Navigation keys highlight Virtual Office Logout Select 3 Press the Select key Additional features Troubleshoot Virtual Office When using Virtual Office you may encounter error messages displayed on your screen The following table lists error messages and actions to correct the causes Table 1 Troubleshoot Virtual Office Part 1 of 3 Displayed Message Probable Cause Actions Busy try again Remote Internet Telephone is active not idle ACD is logged in Make Set Busy is inactive on ACD Internet Telephone Wait for remote Internet Telephone to become idle and try again Log out ACD before Virtual Office from another Internet Telephone Set Make Set Busy active on ACD Internet Telephone Invalid ID 1 Incorrect User ID Enter correct User ID entered User ID is not in Notify local network Gatekeeper database administrator Invalid ID 2 Incorrect User ID Enter correct User ID entered Invalid ID 3 Incorrect User ID Enter correct User ID entered User ID in Gatekeeper
49. rogress in engineering and manufacturing warrant This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules and the radio interference regulations of the Industry Canada These limits are designed to provide reasonable production against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which cast the user will be required to correct the interference at their own expense SL 1 Meridian 1 and Succession are trademarks of Nortel Networks Publication Number P1002467 Document Release Standard 2 00 Date October 2003 Produced in Canada N ORT E L 7 Internet address NETWORKS http www nortelnetworks com
50. s to the Branch Office Additional features Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality Note If the Resume Normal Mode command is not performed after testing the telephone automatically returns to Normal Mode in ten minutes 1 Press the Services key to access the S Services menu Resume Normal Mode 2 Using the Navigation key highlight es Resume Normal Mode Select 3 Press the Select key the telephone registers back to the Main Office Troubleshoot Branch Office When using Branch Office you may encounter error messages displayed on your screen The following table lists error messages and actions to correct the causes Table 2 Troubleshoot Branch Office Display Message Probable Cause Actions Local Mode Test Local mode Press Services key and then select Resume Normal Mode Network problem Contact Local network administrator if problem persists Local Mode Gatekeeper unable to Notify local network find end point from administrator Invalid ID 1 Branch User ID Local Mode Branch User ID not Notify local network found in any equipped administrator Invalid ID 2 TN Hospitality features Hospitality features The hospitality features in this section are intended for hotel operations Set Automatic Wake Up Use the Automatic Wake Up feature to receive a timed reminder call From your t
51. separate DTMF tone for each key 2 Choose one of the following Select a Press the Select key to save the tone ae selection and return to the Telephone Option menu b Press the Quit key to keep existing settings Your i2002 Telephone Option menu Choose Ring type The Ring type option sets the telephone s ring tone After selecting Ring Type from the Telephone Option menu 1 Using the Navigation keys highlight as Cc D one of the ring types ee Ring type 3 Play 2 Press the Play key to sample the ring a o 3 Choose one of the following Select a Press the Select key to save the ring e type and return to the Telephone Option menu b Press the Quit key to keep existing settings Enable OnHook Default Path When the set is on hook the OnHook Default Path option enables a Headset or a Handsfree connection After selecting the OnHook Default Path from the Telephone Option menu handsfree enable 1 From the OnHook Default Path screen pera choose one of the following or a Press the handsfree enable option headset enable b Press the headset enable option 2 Choose one of the following Select a Press the Select key to save the default path and return to the ea Telephone Option menu b Press the Quit key to keep existing settings Your i2002 Telephone Option menu Change Feature Key Label The Change Feature Key Label option renames the label displayed next to each fe
52. splays Assign a label to the key Note After assigning the label the number disappears and only the label appears on the screen next to the key Make a call Activate Ring Again Use the Ring Again feature if a busy tone sounds or when there is no answer after placing a call Ring Again activates an audible tone notification that you receive when the person you tried calling is available or has used their telephone Ring Again also automatically redials the number To use Ring Again EE RngAgn To call a Ring Again party when you receive notification CEN RngAgn To Quit Ring Again before notification RngAgn Dial a number and receive a busy tone or no answer Choose one of the following a Press the Ring Again key b Enter the Ring Again Activate FFC After receiving the notification tone lift the Handset Press the Ring Again key to automatically dial the number Choose one of the following a Before hearing the notification tone press the Ring Again key a second time b Enter the Ring Again Deactivate FFC Make a call Redial last number called Use the Last Number Redial feature to automatically redial the last dialed number To use Last Number Redial See 08 T E or 2498 e 2408 2 E Use Speed Call Choose one of the following 1 To redial using the Handset a Lift the Handset b Press the Line DN key 2 Without lifting the Handset press th
53. ts the we recall timer C Note If the transfer is complete the recall timer stops If the transferred call is not answered your telephone rings a 1 Lift the Handset to reconnect to the lt gt original caller TRANSF 2 Choose one of the following a Press the Transfer key and repeat the transfer to a different DN b Ifthe transfer is picked up while you are on the line press the Goodbye key to complete the transfer While on an active call Use Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the call to the attendant To contact the attendant while on a call AttRel es 1 Press the Attendant Recall key and stay on the line until the attendant answers ee 2 Press the Goodbye key The caller remains connected to the attendant Use Call Park Use the Call Park feature to hold temporarily parked and retrieve a call from any telephone Using Call Park does not tie up a line and when configured network wide can be used across networks A System Park Extension can be set to automatically park most calls To park a call on the System Park DN or your own DN Park Park During an active call press the Park key twice By default the call is parked on your DN unless a System Park is enabled to automatically park calls on the system To park a call on a DN other than the System Park DN or your own DN Park 1 Press the Park key
54. tures that enable conversations between more than two people Use the Call Join feature Use the Call Join feature to connect a call to a current active call This creates a conference between the two callers and yourself To connect a call on hold on a different line to your current call Conf 1 Press the Conference key 2498 2 Press the Line key that has the number of the caller you want to connect to your current call Conf 3 Press the Conference key again to join a the person on hold to your conversation Set up a Conference call Use a Conference call for three or six depending on your telephone s configuration people including yourself To set up a conference call Conf 1 While on a call press the Conference key to place the party on hold You receive dial tone 2 Dial the number of the person you want BEE to add to the conference call You can talk privately to the person you are adding at this time Conf 3 Press the Conference key a second time sa to conference all parties together 4 If necessary repeat the procedure until four people are in the conference Talk with more than one person If the person you attempt to add to the conference is unavailable A 2498 2 GD Press the Goodbye key Press the Line DN key with the flashing icon to return to your original call Use the Conferee selectable display and disconnect feature Use the Conferee Selectable Display fe
55. ve additional DN keys assigned to your telephone there is only one Primary DN Press the More key to access the next layer of Soft Feature self labeled keys Programmable Line DN Feature Keys self labeled are configured for various features on the telephones Soft Keys self labeled are located below the display area The LCD label above the key changes based on the active feature Note A triangle appears before a key label indicates that the key is active i2002 Internet Telephone display i2002 Internet Telephone display This section summarizes the display features of the i2002 Internet Telephone The Idle display is shown in the figure below The 12002 telephone has two display areas e The upper display area provides line and feature key status and contains single line information for items such as party and set information e The lower display area provides feature key labels Programmable Line DN i e Auto Dial Auto Dial Feature Keys self labeled Gute Dial 2637 Date time display Call party info Feature Status info Jan 31 Sis4en Options info Directories info Hortel Networks Soft Keys self labeled Navigation Keys a D e 553 ITG0011 Install your i2002 Internet Telephone Install your i2002 Internet Telephone Connect the i2002 telephone components CAUTION Damage to Equipment Do not plug the i2002 Internet telephone into an ISDN connection
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