Home

Nortel Networks 1140E Cordless Telephone User Manual

1. 39 Accessing display diagnostics 40 Choosing a local dialpad tone 40 Viewing IP Phone information 41 Diagnostics ai AA bees a eee deed weed ee 42 Configuring calllog options 43 Choosing a ring type 47 Enabling or disabling Call Timer 48 Enabling OnHook Default Path 49 Changing feature key labels 49 Configuring the name display format 51 Configuring Live Dialpad 52 Configuring Caller ID display order 53 Configuring Normal mode indication 53 Configuring Local Menu options 55 Using the 1 Preferences submenu 57 Changing 1 Display Settings 57 Changing2 Language 58 Configuring 3 Headsets 59 Configuring 4 Bluetooth 66 Using the 2 Local Diagnostics submenu 78 Using 1 IP Set amp DHCP Information 78 Using 2 Network Diagnostic Tools 78 Using 3 Ethernet Statistics 78 Using 4 IP Network Statistics 78 Using 5 USB Devices 79 Using the 3 Network Configuration menu 79 Using the 4 Lo
2. Press the Forward soft key a Lift the handset and enter the Call C a Forward All Calls Activate FFC maa 2 Dial the DN where you wantto forward aaa your Calls aga Fused 3 Press the Forward soft key While away from your desk To deactivate Call Forward Fud Choose one of the following e Press the Forward soft key or Lift the handset and enter the Call aaa Forward All Calls Deactivate FFC GC eit aga To reinstate Call Forward to the same number Fug Fused Press the Forward soft key twice Using Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN Calls originating outside your IP Phone system still ring at your IP Phone Current incoming calls cannot be forwarded To forward internal calls IntForward 1 Choose one of the following or Press the Internal Call Forward TuE key Cr a HH Liftthe handset and enter the aaa Internal Call Forward Activate FFC H 2 Dial the DN to which you are forwarding your internal calls While away from your desk IntForward ___ 3 Press the Internal Call Forward key To deactivate Internal Call Forward Choose one of the following IntForward dh Press the Internal Call Forward or key Liftthe handset and enter the C 2 aaa Internal Call Forward Deactivate aaa FFC To reinstate Call Forward to the same number IntForward
3. Using handsfree dialing Use handsfree dialing to use a built in microphone and speaker or a headset instead of the handset While on an active call you can switch between handset and handsfree mode 1 Choose one of the following Press the Handsfree key Headset key 2 Dial the number Ga Ifa headset is connected press the aaa aaa aaa aaa To discontinue a handsfree call Press the Goodbye key Goodbye To mute a handsfree call 1 Press the Mute key The LED indicator flashes Mute 2 Press the Mute key again to return to a two way handsfree conversation Mute Making a call To switch from handsfree to handset mode on Lift the handset AA To switch from handset mode to handsfree mode Wid 1 Press the Handsfree key 2 Replace the handset To use a headset 1 Connect the headset to the headset jack or the handset jack wsdl 2 Press the Headset key If you have a Bluetooth wireless technology headset installed you can activate it by pressing the button on the headset To release a call 1 Press the phone Goodbye key or press the button on the wireless headset if Goodbye equipped Making a call To switch from handsfree to headset 1 Press the Headset key Using the Directory applications You can make calls using the following Directory applications available on your IP Phone 1140E e Making a call using the Corpora
4. a Press the Home key H b Enter your User ID and password aaa this logs the Office IP Phone back ma on to your office network or Urtual Press the Virtual soft key to log in to another IP Phone and your IP Phone becomes a Remote IP Phone Logging out of Virtual Office While working on a Remote phone you can log out of Virtual Office using the following steps To log out from a Remote IP Phone 1 Press the Services key b Services 2 Press the Up Down navigation keys to 4 scroll and highlight Virtual Office Logout Press the Enter key g Additional phone features Troubleshooting Virtual Office Virtual Office can cause error messages to display on screen Table 9 lists error messages and describes actions to correct the causes Table 9 Troubleshooting Virtual Office Part 1 of 3 Displayed Message Probable Cause Actions Busy try again Remote IP Phone is active not idle Wait for remote IP Phone to become idle and try again ACD is logged in Log out of ACD IP Phone before initiating Virtual Office from another IP Phone Make Set Busy is inactive on ACD IP Phone Configure Make Set Busy active on ACD IP Phone entered Invalid ID 1 Incorrect User ID Enter correct User ID entered User ID is notin Notify system Gatekeeper database administrator Invalid ID 2 Incorrect User ID Enter correct User ID entered Invalid
5. 128 Overriding abusysignal 129 Using Privacy Release 130 UsingRadioPage 130 Using Voice Call 132 Additional phone features 134 Using the Personal Directory 134 Using the Callers List 137 Using the RedialList 139 Using Virtual Office 141 Logging in to Virtual Office 142 Using Virtual Office on yourRemote IP Phone 143 Using Virtual Office on your Office IP Phone 145 Logging out of Virtual Office 147 Troubleshooting Virtual Office 148 Using Media Gateway 1000B 150 Using TestLocal Mode 151 Using Resume Normal Mode 151 Troubleshooting MG 1000B 152 Using Hospitality features 153 Configuring Automatic Wake Up 153 Activating Message Registration 155 Using Maid Identification 156 Displaying Room Status 157 Accessing External Server Applications 160 Flexible Feature Codes FFCs 161 Regulatory and safety information 16
6. Clear Clear the input field Case Switch the next character to either uppercase or lowercase Delete Backspace one character Done S elect E nter Varies depending on the state of your phone More Access additional soft keys Connecting the components Connecting the components Figure 4 shows connections on the IP Phone 1140E Figure 4 IP Phone 1140E connections Accessory Expansion Module port PC Ethernet port LAN Ethernet port Tilt lever Link lamp AC adapter jack Headset jack USB connector Handset jack WARNING Ensure that the protective rubber cap on the Accessory Expansion Module portis in place when the portis notin use Connecting anything other than the proper Expansion Module for IP Phone 1100 Series connector to this port can cause damage to the IP Phone Connecting the components Before you begin CAUTION Damage to Equipment Do not plug your IP Phone 1140E into a regular phone jack This results in severe damage to the IP Phone Consult your system administrator to ensure that you plug your IP Phone into a 10 100BaseT Ethernet jack CAUTION Your IP Phone 1140E is designed for use in an indoor environment only Connecting the components of the phone WARNING Your IP Phone 1140E is shipped with the base locked in position To avoid damaging your phone press the wall mount lever located just under the Handsfree key as indicate
7. aaa room Using Hospitality features cae 3 Dial one of the following cleaning status aaa codes aga 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped The interrupted dial tone sounds 4 Press the key 5 Dial the Maid ID If you dial the wrong Maid ID press the key and redial the ID me E 6 Press the Room Status key Displaying Room Status Use the Room Status feature to display the status of a room using the Display Module To display the status of a room me C 1 Press the Room Status key Using Hospitality features RME 2 3 Dial the Directory Number DN for the room The DN appears followed by a two digit code The first digit indicates the occupancy status 0 Room vacant 1 Room occupied The second digit indicates the cleaning status of the room 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped Press the Room Status key Changing the status of a room RME mss 1 Press the Room Status key Using Hospitality features RME n 2 Dialthe Directory Number DN for the room The DN appears followed by a two digit code The first digit indicates the occupancy status 0 Room vacant 1 Room occupied The second digit indicates the cleaning statu
8. store and automatically dial phone numbers To store an AutoDial number Futodial PI 1 Without lifting the handset press the appropriate AutoDial key The screen displays the word Autodial next to the appropriate key Making a call Autodial Using the dialpad dial the phone number including access code to be stored on the selected AutoDial key Press the AutoDial key a second time to store the number on the selected key After you store a number the word Autodial disappears and the stored number appears Assign a label to the key After you assign the label the number disappears and only the label appears on the screen next to the key To display an AutoDial number DisFlay Autodial To use AutoDial Cz a Autodial 1 Press the Display key Press an AutoDial key in the upper display area to display the number associated with that key Lift the handset Press an AutoDial key in the upper display area to dial the number associated with that key Making a call Using Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer Your IP Phone rings when the person you called becomes available Ring Again automatically redials the number To activate Ring Again con 1 Dial a number and receive a busy tone aaa or no answer aga 2 Choose one of the following RrsaAsn Press the Ring Again soft key Enter the Rin
9. 122 Call Park 99 Call party information 169 Call Pickup 104 Call timer 49 Call Waiting 106 Callers List 86 Calling Party Number 102 Camp on Forced 128 Centrex Exchange Line Switch hook Flash 123 Change feature key labels 49 Charge a call or charge a forced call 124 Conferee Selectable Display and Disconnect 116 Conference call 114 Configure area code setup 45 Configure call log options 55 Configure Callers List log 43 Configure Name Display format 47 Configure New Call indication 44 Configure P referred Name Match 45 Connect the components 27 Context sensitive softkeys 14 169 Contrast adjustment 37 Copy key 17 Corporate Directory 84 D Date time display 169 Date Time format 39 Directory applications 84 Directory key 18 Directory Number 170 disconnect a conferee 117 Display incoming calls 102 Display Network Diagnostics Utili ties 19 DN 170 E Electronic Lock 112 Encrypted calling 21 Enhanced Override 127 Enter key 16 Entering and editing text 24 Expand key 16 External server applications 160 F Feature display 170 Fixed key 170 Flexible Feature Code FFC 170 Flexible Feature Codes FFCs 161 G Goodbye key 16 170 Group Call 117 H Handsfree dialing 82 Headset key 16 Hold key 16 Hospitality features 153 l Indicator status 170 Information display 170 Intercom call 93 Internal Call Forward 109 Interrupted dial tone 170 L Language display 38 Las
10. Cancel Press the Select soft key to save the or configuration Press the Cancel soft key to keep existing configurations Configuring Caller ID display order Caller ID display order appears in 2 formats Number name default Name Number Use the following procedure to configure Caller ID display order 1 Press the Services key select Telephone Options and select Caller ID display order 2 Press the Up Down navigation keys to scroll and select one of the following Number name default Name number 3 Press the Select soft key to save the configuration else press the Cancel key to cancel the modifications Configuring Normal mode indication The Normal mode display indication can be On or Off when the IP Phone is in normal mode Use the following procedure to configure Normal mode indication Configuring Telephone Options l Press the Services key select Telephone Options and select Normal mode indication Press the Up Down navigation keys to scroll and select one of the following On Off Press the Select soft key to save the configuration else press the Cancel key to cancel the modifications Configuring Local Menu options Configuring Local Menu options Note Many of the options discussed in this section are for administrator use only Do not make any changes unless instructed by an administrator Your system administrator can establish a passw
11. ID 3 Incorrect User ID Enter correct User ID User ID in Gatekeeper database points to originating Call Server Notify system administrator Locked from Login Three failed attempts to enter the correct Station Control Password Waitone hour for the lock to clear automatically or notify system administrator to clear lock Additional phone features Table 9 Troubleshooting Virtual Office Part 2 of 3 Displayed Probable Cause Actions Message Permission Remote IP Phone has Notify system Denied 1 no Station Control administrator Password Permission Incorrect User ID Enter correct User ID Denied 3 entered Remote IP Phone has Notify system no Station Control administrator Password Permission Incorrect User ID Enter correct User ID Denied 4 entered Attempt to log in to a Go to an remote IP Phone 1120E or IP Phone 1120E or IP Softphone 2050 and IP Softphone 2050 from try again or consult an IP Phone 1140E your local system Some restrictions administrator apply Permission Incorrect User ID Enter correct User ID Denied 5 entered Remote IP Phone does Notify system not have VOUA Class administrator of Service Permission Incorrect User ID Enter correct User ID Denied 6 entered Incorrect Station Select Retry and try Control Password again with the correct entered Station Control Password Additional phon
12. Options menu Choosing a local dialpad tone The Local DialPad Tone option produces Dual Tone Multi F requency DTMF sounds a single tone or no sound when you press a key on the dialpad To choose a local dialpad tone press the Services key select Telephone Options and select Local DialPad Tone Configuring Telephone Options To choose a local dialpad tone a 1 Press the Up Down navigation keys to Ce gt scroll and highlight one of the following z dialpad tones None to disable all tones Short Click to enable a single tone for all keys DTMF to turn ona separate DTMF tone for each key 2 Choose one of the following Select Cancel Press the Select soft key to save the tone selection and return to the or a Telephone Options menu Press the Cancel soft key to keep existing configurations Viewing IP Phone information The Set Info option displays the following phone specific information General Info Set IP Info Ethernet Info Server Info Encryption Info To view IP Phone information press the Services key select Telephone Options and select Set Info Configuring Telephone Options To view IP Phone information 1 Press the Up Down navigation keys to Ce gt scroll through the list to view IP Phone information Cancel 2 Press the Cancel soft key to return to the Telephone Options menu Diagnostics The Diagnostics option displays the following pho
13. Park 1 Press the Park soft key H 2 Dialthe DN where you want to park the aaa call aaa Park 3 Press the Park soft key To park a call using the SPRE code or FFC 1 Choose one of the following Trans Cont Press the Transfer soft key Press the Conference soft key aaa 2 Dial the Call Park FFC While on an active call Trans Cont To retrieve a parked call To use an alternate DN from the System Park DN or your own DN dial the DN where you want to park the call Otherwise proceed to step 4 Choose one of the following Press the Transfer soft key Press the Conference soft key Lift the handset Press the Park soft key Dial the DN where you parked the call If a parked call is not retrieved within a specified period of time it rings back to your IP Phone or to the attendant While on an active call Recording a Calling Party Number Use the Calling Party Number feature to record a caller number or to charge a call to an account number during an established call To record a caller number for accounting purposes Crarty 1 Press the Call Party soft key The caller is placed on hold H 2 Diala charge account number or the aaa caller number aaa Note F or information on using the Charge soft key see Charging a call or charging a forced call on page 124 Crarty 3 Press the Call Party soft key to return to _ the call Displaying incoming calls
14. Use the Display feature to display a second incoming caller number and name if available during an active call without interfering with the call in progress To view the information on an incoming call while on a call in progress Display mmen 1 Press the Display key While on an active call 23 R LD 2 Press the flashing line DN key The call waiting information appears If you are using another feature key you can use the Display key to access information associated with those feature keys Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your system This feature is not enabled on all IP Phone 1140Es Contact your system administrator to configure this feature on your IP Phone To use Call Trace while on a call CallTrace Press the Call Trace key To use Call Trace without a Call Trace key 1 Choose one of the following Trans Cont Press the Transfer soft key ee Press the Conference soft key 2 Dial the SPRE code followed by 83 or dial the Call Trace FFC to automatically reconnect Incoming calls Incoming calls You can use the following features when you have an incoming call e Using Automatic Answerback on page 104 e Using Call Pickup on page 104 e Using Call Waiting on page 106 Using Automatic Answerback When the Automatic Answerback feature is active your IP Phone automatically answers in Handsfree mode after on
15. aaa aga 5 Press the Enter key Additional phone features Ht 6 Atthe prompt enter the home Station Control Password SCPW If the user ID is not found locally the message Locating Remote Server appears After three failed login attempts wait 1 hour before attempting to log in again or contact your system administrator to reset your password For more information see Security features on page 21 A successful login transfers all the features time date and tones to your Remote IP Phone from your Office IP Phone Your Virtual Office session expires after a fixed period of time determined by your system administrator Using Virtual Office on your Remote IP Phone Because the display characteristics including size vary from one IP Phone model to the next your Office IP Phone 1140E display is different on each Remote phone Figure 9 shows an IP Phone 1140E logged in as a Remote phone to an IP Phone 1140E Office phone All the features appear as they do on your Office IP Phone 1140E Additional phone features Figure 9 Logged in to an IP Phone 1140E NORTEL 41798 44759 45645 8 09 16 2 32pm Nortel User 45645 Trans Conf Forward More Figure 10 shows an IP Phone 1120E logged in as a Remote phone to an IP Phone 1140E Office phone Fewer display lines are available on the 1120E so the display provides less information Figure 10 Logged in to an IP Phone 1140E using an IP P
16. administrator if problem persists Local Mode Gatekeeper unable to Notify system find end point from administrator Branch User ID Invalid ID 1 Local Mode Branch User ID not Notify system found in any administrator equipped Terminal Invalid ID 2 Number TN Using Hospitality features Using Hospitality features Hospitality features are intended for hotel operations Configuring Automatic Wake Up Use the Automatic Wake Up feature to receive a timed reminder call From your IP Phone you can program the system to automatically place a call to you ata predetermined time When you answer the call recorded music plays for up to 30 seconds followed by a prerecorded announcement or the attendant To enter the time for an Automatic Wake Up call Goodbye 1 Lift the handset Dial the Automatic Wake Up Request FFC Dial the Automatic Wake Up time ina 24 hour time format hhmm A tone sounds to confirm your entered time To enter the time in a 24 hour time format enter the hours followed by the minutes For example to set the time to 7 30 a m enter 0730 to set it to 9 45 p m enter 2145 Press the Goodbye key Using Hospitality features To cancel an Automatic Wake Up call Goodbye 1 2 3 Lift the handset Dial the Automatic Wake Up Guit FFC Press the Goodbye key To verify the time for the Automatic Wake Up call Goodbye 1 Lift the hand
17. called receives a tone You receive a ring signal or a busy signal depending on the options chosen You are now camped on to the number you dialed Return the handset to the cradle When the person you called finishes the call your IP Phone automatically dials the number and both IP Phones ring Answering a call camped on to your extension When your IP Phone rings lift the handset You can program your IP Phone for either Camp on or Call Waiting but not both Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call To override a busy signal Gea aaa 1 You receive a busy signal after dialing a phone number Additional call features Enhowr or Gea Gaa Goodbye Choose one of the following Press the Override key Enter the Override FFC The people in the targeted call receive a tone for approximately 1 second After the Override feature joins you to the call a short tone repeats every 16 seconds To terminate the call press the Goodbye key Using Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call To use Privacy Release in an established state Prvkls Lee Using Radio Page Press the Privacy Release soft key during a call People can join the call by pressing the shared number DN key on their IP Phone Multiple Appearance DN feature Use t
18. characters e phone numbers up to 31 characters To use the Personal Directory press the Directory key and select Personal Directory To add an entry Add 1 Press the Add soft key If the message Directory is full appears delete one or more entries to add a new entry 2 Use the dialpad to enter the name aaa Additional phone features Ment 3 Press the Next soft key H 4 Use the dialpad to enter the phone sae number 5 Do one of the following Done Cancel Press the Done soft key to save the or new entry Press the Cancel soft key to return to the Add screen To edit an entry a 1 Press the Up Down navigation keys to te gt scroll and highlight the desired entry Edit 2 Press the Edit soft key and perform your edits 3 Choose one of the following Done Cancel Press the Done soft key to save the or changes Press the Cancel soft key to return to the Personal Directory without saving your changes Additional phone features To delete an entry E Delete Confirm or Cancel To search for an entry Dial Cancel Press the Up Down navigation keys to scroll and highlight the desired entry Press the Delete soft key Choose one of the following Press the Confirm softkey to delete the entry Press the Cancel soft key to return to the Personal Directory without deleting the entry Press the Up Down navigati
19. configuration Press the Cancel soft key to keep existing configurations Configuring Telephone Options Configuring New Call Indication You can configure your IP Phone 1140E to display a message to indicate that a new incoming call was received The default configuration is On To configure new call indication press the Services key select Telephone Options and select Call Log Option To configure New Call Indication 1 Press the Up Down navigation keys to scroll and highlight the Log Mode option fy Press the Enter key g 3 Press the Up Down navigation keys to scroll and highlight New Call Indication Jd Press the Enter key a D 5 Press the Up Down navigation keys to 4 scroll and highlight one of the following New call indication off New call indication on 6 Choose one of the following Select Cancel Press the Select soft key to save the or configuration Press the Cancel soft key to keep existing configurations Configuring Telephone Options Configuring Preferred Name Match You can configure your IP Phone 1140E to display the name of the caller as defined in your Personal Directory The default configuration is Off To configure Preferred Name Match press the Services key select Telephone Options and select Call Log Option To configure Preferred Name Match 1 Press the Up Down navigation keys to qez Ee scroll and highlight Preferred Name z
20. is issued to support Nortel Communication Server 1000 Release 4 5 software January 2006 Standard 2 00 This document is issued to support Nortel Communication Server 1000 Release 4 5 software November 2005 Standard 1 00 This document is issued to support Nortel Communication Server 1000 Release 4 5 software Contents About the Nortel IP Phone 1140E 11 Basic features IAA AKAA aa 11 Telephone controls 14 Telephone display 20 Call features and Flexible Feature Codes 20 Securityfeatures 21 Using encrypted calling 21 Managing your Station Control Password SCPW 21 Entering and editing text 24 Entering text using the IP phone dialpad 24 Entering text using the USB keyboard 25 Editing text using the softkeys 25 Connecting the components 27 Before you begin 28 Connecting the components of the phone 28 Configuring Telephone Options 34 Using the Telephone Options menu 35 Adjusting the volume 36 Adjusting the display screen contrast 37 Selecting a language 38 Selecting date and time format
21. press the Headset key to open the Bluetooth Setup dialog box The Enable Bluetooth check box is highlighted If the Bluetooth Setup menu fails to open when you double press the Headset key Bluetooth wireless technology feature is not enabled on your phone Contact your administrator Headset f 2 Press the Enter key to activate Bluetooth wireless technology A check mark is displayed on the Enable Bluetooth item to indicate that the Bluetooth wireless technology is activated The message Bluetooth Enabled appears at the bottom of the display Configuring Local Menu options 3 Put your Bluetooth technology headset in its pairing or search mode The procedure for doing this can be different for each headset Refer to the documentation that accompanied your headset or contact the vendor Configuring Local Menu options Search devices a C Ensure that your headset is in Pairing or Search Mode Press the Right navigation key twice and highlight the Search button displayed next to the Search Devices item Press the Enter key The message Searching appears It can take up to two minutes for the search to complete If the search is successful the message Search Completed Found Device s appears and a list of devices that support Bluetooth wireless technology appears in the Found list d Choose one of the following If the search is successful proceed to ste
22. that has the number of the caller you want to connect to your current call Cont 3 Press the Conference soft key to join the person on hold to your conversation Setting up a conference call Use the Conference feature to set up a conference call fora maximum of three or six people including yourself The maximum number of people Talking with more than one person the conference feature supports depends on the configuration of your IP Phone To set up a conference call Cont 1 While on a call press the Conference soft key to place the party on hold You hear a dial tone 2 Dial the number of the person you want aaa to add to the conference call You can talk privately to the person you are adding at this time Note Instead of dialing a number you can press the Directory key and use the Corporate Directory or Personal Directory Redial List and Callers List to find and dial the number of the person you want to add to the conference call Conf 3 Press the Conference softkey a second time to conference all parties together Note You can talk to either party privately press the Incalls key to talk to the originator or press the Conf key to talk to the transfer number Alternating between these two keys alternates between the two parties This needs to be done before pressing the Conf key twice This also assumes AHA CLS Automatic Hold is enabled on the handset Talking with more than one
23. this device must be operated indoors only and should be kept away from windows to provide maximum shielding CORES PRUBRESSRESREMMBAS VCCI DBBIBIC TDR BRETT CORB RACERS STCESZAWELTHETH TO REDTIUAPT LEV a VRC L TERENDE HAERE ERTZE PROVES FIRES CHE TEL RRR LT FEU Table 12 lists EMC compliance for various jurisdictions Table 12 EMC compliance Part 1 of 2 Jurisdiction Standard Description United FCC CFR 47 Part Class B Emissions FCC Rules for States 15 Radio Frequency Devices see Notes 1 and 2 Canada ICES 003 Class B Emissions Interference Causing Equipment Standard Digital Apparatus Australia AS NZS 3548 Class B Emissions Information New CISPR 22 technology equipment Radio Zealand disturbance Regulatory and safety information Table 12 EMC compliance Part 2 of 2 Jurisdiction European Community Standard EN 55022 Description Class B Emissions Information technology equipment Radio disturbance EN 55024 Information technology equipment Immunity characteristics Limits and methods of measurement EN 61000 3 2 Limits for harmonic current emissions equipment input current lt 16 A per phase EN 61000 3 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current lt 16 A J apan VCCI Regulations for voluntary control measures Table 13 li
24. wired and wireless headset and back again either when the phone is idle or during an active call To switch between a wired headset and a wireless headset 1 Double press the Headset key to open the Bluetooth Setup dialog Headset 2 Press the Left Right navigation key to tesa select the Use BT Headset item Configuring Local Menu options To unpair a wireless headset Headset Press the Enter key to toggle this option on or off A check mark indicates that the wireless headsetis used Clear the check mark to use a wired headset This option is on V by default Double press the Headset key to open the Bluetooth Setup dialog box Press the Right navigation key to select the Paired item Configuring Local Menu options 3 Choose one of the following Ifthe name of your headset appears in the Paired box proceed to step 5 If more than one device is paired and your headset is not already displayed in the Paired box do the following i a Press the Right navigation key one or more times to highlight the P aired box Press the Enter key to open edit mode ft jl b Press the Up Down navigation keys ILEJE to open the list Press the Up Down navigations key to scroll in the list a and highlight your headset oft c Press the Enter key to select the headset and close the box Press the Enter key to exit edit mode j BE 4 Press the Right navigati
25. 0 e Using Radio Page on page 130 e Using Voice Call on page 132 Using AutoDial Transfer Use the AutoDial Transfer feature to transmit digits through your AutoDial key to the Central Office after a Trunk Switchhook Flash You must be on a Central Office E xchange CO trunk call from or to a CO that offers Centrex or exchange line type features To use AutoDial Transfer when picking up an incoming trunk call CentrexSHF 1 Press the Centrex Switchhook Line Flash key and waitfor an interrupted dial tone Autodial 2 Press the AutoDial key to call the number desired Additional call features 3 Press the Goodbye key to end the call Goodbye Using the Buzz signal Use the Buzz feature to notify another person of a call a visitor ora request Two IP Phones that are linked together enable one person to signal the other The person signaled hears a buzz To buzz the IP Phone linked to your IP Phone Buzz Press the Buzz key The IP Phone linked to your IP Phone buzzes as long as you press the key Using Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system Note A Page key on an attendant console overrides and disconnects the IP Phones The IP Phones must reaccess the page trunk To connect to Call Page C a 1 Lift the handset Additional call features Goodbye Dial the Page Trunk Access Code to comp
26. 29 Press the Internal Call Forward key twice IntForward Po Using Remote Call Forward Use the Remote Call Forward feature from any IP Phone other than your own to forward calls to any IP Phone To activate Remote Call Forward C 2 1 Lift the handset 2 Ifyou are calling from an IP Phone aaa outside the system dial your direct ERN system access number and wait for the dial tone While away from your desk Dial the Remote Call Forward Activate FFC to activate the feature Dial your Station Control Password A dial tone sounds Choose one of the following Dial your DN To forward calls to the previous call forward phone number press the key Do not perform steps 6 and 7 Dial the number to which you are forwarding calls If calls are forwarded to an invalid number a fast busy signal sounds Press the key To deactivate Remote Call Forward Cr d 1 Lift the handset If you are calling from an IP Phone outside the system dial the direct system access number and wait for the dial tone While away from your desk aa 3 Dial the Remote Call Forward aa Deactivate FFC aaa 4 Dial your Station Control Password eee 5 After you hear the dial tone dial your aaa DN 6 Press the key Securing your IP Phone Use the Electronic Lock feature to prevent others from making calls from your IP Phone The Electronic Lock feature is controlled using your Statio
27. 3 Otema siprann aaa ee mates dae alk Raed a aaa Oa ga 166 DenAn regulatory notice forj apan 167 Terms you should know 169 About the Nortel IP Phone 1140E About the Nortel IP Phone 1140E Your Nortel IP Phone 1140E brings voice and data to the desktop by connecting directly to a Local Area Network LAN through an Ethernet connection In this guide self labeled line programmable feature key labels appear beside the keys and contextsensitive soft key labels appear directly above the keys Figure 1 shows self labeled line programmable feature keys and context sensitive soft keys Figure 1 Self labeled line programmable feature keys and context sensitive soft keys Self labeled line programmable feature keys NORTEL Context sensitive soft keys Basic features Your IP Phone 1140E supports the following features e six self labeled line programmable feature keys with labels and indicators e four context sensitive soft keys For information about context sensitive soft keys see New in This Release Communication Server Release 5 0 NN 43001 115 About the Nortel IP Phone 1140E Note Some IP Phone 1140E phones are not configured to support soft key functionality Consult your system administrator e graphical high resolution LCD display backlit with adjustable contrast e high quality speaker phone volume control keys for adjusting ringer speaker ha
28. 72 V Virtual Office 141 Virtual Office login 142 Virtual Office logout 147 Virtual Office on your Remote tele phone 143 Voice Call 132 Volume adjustment 36 Volume control bar 15 Nortel Communication Server 1000 IP Phone 1140E User Guide Copyright 2005 2009 Nortel Networks All Rights Reserved LEGAL NOTICE While the information in this documentis believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Nortel the Nortel logo the Globemark SL 1 Meridian 1 and Succession are trademarks of Nortel Networks The Bluetooth word mark and logos are owned by the Bluetooth SIG Inc and any use of such marks by Nortel Networks is under license All other trademarks are the property of their respective owners Publication Number NN43113 106 Document Release Standard 03 02 Date J une 2009 Sourced in Canada To provide feedback or report a problem in this document go to www nortel com documentfeedback N RTE L www nortel com
29. Device field from a list of Wired USB or Bluetooth as depicted in the following figure ttt Select the Enable HID Commands check box to provide full HID for supported headsets Select the Headset type from the following list of headsets DuraPlus B GN Netcom DuraP lus Binaural Headset DuraPlus M GN Netcom DuraP lus Monaural Headset GN2020 GN Netcom GN2020 NC Monaural Headset GN2100 GN Netcom GN2100 Monaural Headset GN2115 GN Netcom GN2115 ST Binaural Headset GN2117 GN Netcom GN2117 ST Monaural Headset GN2125 GN Netcom GN2125 NC Binaural Headset GN2220 GN Netcom GN2220 NC Monaural Headset GN2225 GN Netcom GN2225 NC Binaural Headset Nortel Handset You can select the headset type and configure as the active headset device regardless of whether the headset is connected or not Configuring Local Menu options Note You can select the Headset Type only for the Nortel USB Headset Adapters If the Nortel USB Headset Adapter is not detected the Headset Type selection is disabled and cannot be modified Select the Back Light check box to control the backlight on the Nortel USB Headset Adapters This check box is selected by default Note If the Nortel USB Headset Adapter is not detected this item is disabled and cannot be modified LIA 1 a a is LU SEN O A s Limitations and Advisories USB headsets consume power from the USB portin order to operate The USB port on the IP Phone imp
30. Goodbye key or replace the handset If you carry a Radio Pager a page indicates that someone dialed your DN If the Radio Page system is configured to function in Meet me mode you can answer the page call from any IP Phone Using Voice Call 1 2 Lift the handset Dial the Radio Page Answer FFC The paging tone sounds Dial your own DN to connect to the paging caller If the caller has disconnected a steady high pitched number unavailable tone sounds Use the Voice Call feature to make an announcement through someone else s IP Phone speaker Additional call features To make a voice call C a 1 Lift the handset UceCall 29 2 Press the Voice Call key and make the announcement 3 Press the Goodbye key Goodbye To respond to a voice call C d Your IP Phone rings once and the caller s voice transmits through your speaker Lift the handset Additional phone features Additional phone features The following features are described in this section e Using the Personal Directory on page 134 e Using the Callers List on page 137 e Using the Redial List on page 139 e Using Virtual Office on page 141 e Using Media Gateway 1000B on page 150 Using the Personal Directory Use the Personal Directory feature to create and store up to 100 directory entries A Personal Directory entry can contain lastname up to 24 characters e first name up to 24
31. Match 4 2 Press the Enter key 3 Press the Up Down navigation keys to 4 fe jo scroll and highlight one of the following Preferred name match on Preferred name match off 4 Choose one of the following Select Cancel Press the Select soft key to save the or configuration Press the Cancel soft key to keep existing configurations Configuring Area Code Setup Use the Area Code Setup menu to save up to three area codes When an incoming call arrives with an area code that matches one of the three stored area codes the incoming call number is reordered to display the phone number followed by the area code as opposed to the area code followed by the phone number Configuring Telephone Options This reordering is also performed when you scroll through your Callers List To configure area codes press the Services key select Telephone Options and select Call Log Option To configure default area codes maximum of three Select B a fi Cancel Press the Up Down navigation keys to scroll and highlight Area Code Setup Press the Enter key Press the Up Down navigation keys to scroll and highlight one of the following AreaCode 1 AreaCode 2 Area Code 3 Press the Enter key Use the dialpad to enter the number at the prompt Choose one of the following Press the Select soft key to save the configuration Press the Cancel soft key to keep the ex
32. NORTEL Nortel Communication Server 1000 IP Phone 1140E User Guide 010000000c OCOCCOCOGOONN HHH amp sue 00001010101000 10101 Revision history June 2009 Standard 03 02 This document is up issued to support Nortel Communications Server 1000 Release 6 0 May 2009 Standard 03 01 This document is up issued to support Nortel Communications Server 1000 Release 6 0 January 2009 Standard 02 05 This document is up issued to support Nortel Communications Server 1000 Release 5 5 for UNIStim 3 0 This document reflects changes in section Enabling USB Headset December 2008 Standard 02 04 This document is up issued to support Nortel Communications Server 1000 Release 5 5 for UNIStim 3 0 This document reflects changes in sections Setting up a conference call and Charging a call or charging a forced call April 2008 Standard 02 03 This document is up issued to support Nortel Communications Server 1000 Release 5 5 for UNIStim 3 0 May 2007 Standard 01 01 This document is up issued to support CS 1000 Release 5 0 This document reflects the new document number November 2006 Standard 5 00 This document is up issued to reflect an update to Regulatory information Revision history June 2006 Standard 4 00 This document is issued to support Nortel Communication Server 1000 Release 4 5 software Added support for new security features February 2006 Standard 3 00 This document
33. Resume Local Mode if Media Gateway 1000B is configured Press the Services key to exit from any menu or menu item cP Press the Services key twice to access the Services Local Tools menu and use the navigation ENI ES keys to access the following items orm e 1 Preferences Services 2 Local Diagnostics e 3 Network Configuration e 4 Lock Menu If you attempt to access the Local Tools menu and a dialog box appears prompting you for a password contact your system administrator Your system administrator can establish a password for the Local Tools menu About the Nortel IP Phone 1140E Telephone display Your IP Phone 1140E has three display areas e The upper display area provides labels for the six self labeled line programmable feature key labels e The middle display area contains single line information for items such as caller number caller name Call Timer feature prompt strings user entered digits date and time information and IP Phone information e The lower display area provides labels for the four context sensitive soft keys Figure 3 shows an idle LCD screen Figure 3 IP Phone 1140E LCD screen Upper display area Self labeled line programmable feature keys Middle display area 09 16 2 32pm Information lines Lower display area Trans Conf Forward More Context sensitive soft keys Call features and Flexible Feature Codes Some features are not available on all IP P
34. SB the On Hook Off Hook button must be depressed for 3 seconds to go off hook e At the time of this writing GN Netcom produces four models of the Jabra GN9300 series headsets J abra GN9330 J abra GN 9330E Jabra GN 9350 and J abra GN9350E The USB Audio feature in the IP Phones only supports the J abra GN9330E and J abra GN9350E connected via USB e For the GN Netcom 9300 series occasionally a single ring is lost between the phone and the headset but is recovered at the next ring e For the GN Netcom 9300 series occasionally a drop in audio quality may be experienced when a 3 way conference is established Nortel Mobile Headset Adapter properties You can use the Nortel Mobile Headset Adapter to answer calls whenever the IP Phone 1140E is running To access the Nortel Mobile Headset Adapter MHA properties press the Services key twice to open the Local Tools menu press the 1 key on Configuring Local Menu options the dialpad to select 1 Preferences and press the 3 key on the dialpad to select 3 Headsets Note The Headset type and Backlight options are only available when MHA is attached Table 7 describes the features of the Nortel Mobile Headset Adapter Table 7 Nortel Mobile Headset Adaptor elements and functions Key Answer key Function Press to answer an incoming call If there is no incoming call the IP 1140E handsetselects a line and you hear a dial tone This is also referred to as Off ho
35. ace the current call on hold f4 Mute the current call f5 Volume up f6 Volume down f7 Copy f8 Quit Editing text using the soft keys You can use soft keys to edit text when you use features such as Personal Directory Redial List and Callers List Use the soft keys in conjunction with the dialpad Entering and editing text To edit an entry in your Personal Directory press the Directory key and select the desired entry from your Personal Directory To edit text with the soft keys I 2 3 6 Press the Edit soft key Press the Left Right navigation keys to move through the text Select the appropriate editing soft key for the operation you want to perform If the character you wantis not visible press the More soft key to access the next layer of soft keys To add non alphanumeric symbols press the Symbol soft key and perform the following a Press the Up navigation key to access the symbols b Press the Left Right navigation keys to move to a specific symbol c Press the Choose soft key to select a symbol Press the Next soft key to submit your changes When you are editing text using the soft keys various commands are available on the soft keys to help you as described in Table 3 Table 3 Editing soft key description Soft key Description Cancel Cancel an action Choose Select a non alphanumeric symbol available only after the Symbol soft key is selected
36. administrator use only Making a call Making a call This section describes features associated with making a call You can make a Call from your IP Phone 1140E using any of the following e Using Off hook dialing on page 80 e Using On hook dialing on page 81 e Using handsfree dialing on page 82 e Using the Directory applications on page 84 e Using Predial on page 87 e Using AutoDial on page 88 e Using Ring Again on page 90 e Using Last Number Redial on page 91 e Using Speed Call on page 91 e Using System Speed Call on page 93 e Using HotLine on page 93 e Using intercom calling on page 93 Using Off hook dialing Use these steps to make a call by lifting the handset before dialing C a 1 Lift the handset 2 Dial the number Making a call 3 To terminate the call choose one of the nan following ee Return the handset to the cradle Press the Goodbye key Goodbye Using On hook dialing Use these steps to make a call by dialing before lifting the handset 1 Leave the handset in the cradle 2493 2 Press the line DN key mua 3 When the dial tone sounds dial the aaa number aaa Ca D 4 When the called party answers lift the T handset ws 5 To terminate the call choose one of the oz following or Replace the handset into the cradle Press the Goodbye key Goodbye Making a call
37. an use for text entry Table 1 Application text entry Call Server related applications Dialpad for example changing feature key labels adding personal USB keyboard for numeric directory entries or dialing enmes aniy Graphical applications USB keyboard Local Tools menu USB keyboard Dialpad for numeric entries Entering text using the IP phone dialpad You can use the dialpad to enter text when you use features such as Personal Directory Redial List and Callers List Use the dialpad in conjunction with the soft keys For example if you want to enter the letter A press the number 2 key once If you want to enter the letter C press the number 2 key three times No letters are associated with the number 1 or the 0 keys Entering and editing text Entering text using the USB keyboard You can use the USB keyboard when connected to enter text in the tools and graphical applications For number entry in phone applications for example when dialing you can use the keyboard to enter digits 0 9 as well as and Other characters are ignored When on a call you can use the function keys f1 f2 f3 f4 f5 f6 f7 and f8 to control the IP Phone Table 2 shows the function keys and their associated action during IP Phone calls Table 2 USB keyboard function keys during IP Phone calls Function key Action fl Go to Handsfree mode f2 Go to Headset mode f3 Pl
38. be careful of the following while installing the equipment Please only use the Connecting cables power cord AC adaptors shipped with the equipment or specified by Nortel to be used with the equipment If you use any other equipment it may cause failures malfunctioning or fire Power cords shipped with this equipment must not be used with any other equipment In case the above guidelines are not followed it may lead to death or severe injury Na AN aaa aba Ca IK wa aa WA Ya kata EE AA AA AA AA UAE aa wa MT aa Emt EAEE Rim EnA Ka mE ERAD A PHTERR KKORBEZSECEMHVET MMEN CHET HERO BRAK SHO sel IHR ALGLY CEL LEDER PIREFOBWE RO PAERGEASBRORALESECEMNHVET Regulatory and safety information Terms you should know Terms you should know Calling Party Name Display Information appearing on the LCD display screen such as the caller s name and phone number The system must have CPND enabled Category 5 Cat5 Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz used by 10BaseT 100BaseT4 100BaseTX Category 5e Cat5e Most Cat5 cable manufactured after 1996 also supports 1000BaseT GigE installations and is designated Cat 5e Cat5e cable normally has four pairs of copper wire Category 6 Cat Cable and associated connecting hardware capable of transmitting at speeds up to 200 MHz Designed specifically to support 1000BaseT GigE itis also compati
39. black Note Extending the sleep time or setting it to Never reduces the life span of the display screen Exit 4 Press the Exit soft key to exit to the main display Changes are saved automatically Changing 2 Language Use the Preferences menu item to configure local preferences Use the Language tool to select the language used on your phone Configuring Local Menu options Note This language setting controls the language used in the local menus on your phone only To select the language used by features on your phone press the Services key select Telephone Options and select Language To select the language used in the local menus press the Services key twice to open the Local Tools menu press the 1 key on the dialpad to select 1 Preferences and press the 2 key on the dialpad to select 2 Language To select the language used in local menus 1 Press the Up Down navigation keys to Ce Jj scroll and highlight the desired language z for example German Deutsche 2 Choose one of the following Select Cancel Press the Select soft key to save the or desired language and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Exit 3 Press the Exit soft key to exit to the main display Changes are saved automatically Configuring 3 Headsets Selecting Active Headset Devicee To select the Active Headset Device press the En
40. ble with 10Baser 100BaseT4 and 100BaseTX installations The cable normally has four pairs of copper wire Communication Server 1000 Your office communication system Context sensitive soft keys A set of keys programmed by your system administrator These four keys located directly below the display area have four programmable layers These keys are also used to configure parameters in the Telephone Options menu Date time display The current date and time when the IP Phone is in an idle state Terms you should know Directory Number DN A number consisting of one to seven digits for an IP Phone and also known as an extension number Feature display An area that shows status information about the feature in use It also displays the name and status of the active session Feature Status Lamp indicator An LCD oran LED that indicates a data message contact or feature status by a flash wink steady on or off Fixed key The hard labeled keys on your IP Phone Flexible Feature Codes FFCs Specialized codes entered using the dialpad that enable features for example Ring Again Goodbye key A fixed key used to end an active call Indicator An LCD or an LED that indicates the status of a feature by the flash wink steady on or off Information display Any display of call activity lists prompts and status of calls If the text message exceeds the available display area a scroll arrow i
41. box key to toggle between two feature key pages and to Shift O utbox access an additional six lines features This function is not available on all phones consult your system administrator Press the Message Inbox key to access Msg Inbox your voice mailbox This function is not available on all phones consult your system administrator About the Nortel IP Phone 1140E Press the Directory key to access directory Directory services Ea Press the Services key and use the navigation keys to access the following Services iteme e Telephone Options Volume adjustment Contrast adjustment Language Date Time Display diagnostics Local Dialpad Tone SetInfo Diagnostics Call Log Options Ring type Call Timer Onhook default path Change Feature Key Label Name Display Format Live Dialpad Caller ID display order Normal mode indication About the Nortel IP Phone 1140E e Password Admin cP Station Control Password Services The Password Admin menu is not continued available on all IP Phone 1140E phones Consult your system administrator e Display Network Diagnostics Utilities Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics e Virtual Office Login and Virtual Office Logout if Virtual Office is configured e TestLocal Mode and
42. ck Menu 79 Making a call 80 Using Off hook dialing 80 Using On hook dialing 81 Using handsfree dialing 82 Using the Directory applications 84 Making a call using the Corporate Directory 84 Making a call using the Personal Directory 85 Making a call using the Callers List 86 Making a call using the RedialList 87 Using Predial wav 2 evokes VAG hee Pee eo eae Bade Bs 87 Using AutoDial 88 Using Ring Again 90 Using Last Number Redial 91 Using Speed Call 91 Using System SpeedCall 93 Using HOMING s ska 096 wei e aad pee pda wks date ees 93 Using intercom calling 93 Answering a Call 95 While on an active call 96 Placing a call on hold 96 Transferringacall 97 Using Timed Reminder Recall 98 Using Attendant Recall 99 Using Call Park 02 204 0ketseeed be eee ae todd kes dew 99 Recording a Calling PartyNumber 102 Displa
43. con indicates that you must use the scroll keys to view the remaining text Interrupted dial tone A broken or pulsed dial tone that sounds when you access some features on your IP Phone Terms you should know Message Inbox A fixed key on your IP Phone 1140E that connects to your voice messaging system when the key is pressed Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen Off hook Any line selected to make a call or receive an incoming call The term off hook is applied whether a the end user lifts up the handset b the end user presses a line key c the call is automatically answered at the IP Phone or d a line is automatically selected for an outgoing call Paging tone A special tone two beeps followed by dial tone that sounds when you use the Radio Paging feature Ringback ring tone A sound indicating that a call you have made is ringing at its destination Services key A fixed key used to access options such as Telephone Options Password Admin Virtual Office Login Virtual Office Logout Test Local Mode and Resume Normal Mode Shared Directory Number A DN extension that is shared by two or more persons Special Prefix code SPRE Special codes entered using the dialpad followed by a two digit access code that enable features for example Call Forward All Calls requires entry of SPRE code 474 Terms you should know S
44. d dial the access code Enter the phone number internal external or long distance number Press the Speed Call Controller soft key again to save the code and number The flashing icon turns off Lift the handset Press the Speed Call Controller soft key Dial the Speed Call code to automatically dial the number Making a call Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your IP Phone To make a System Speed Call C a 1 Lift the handset 2 Choose one of the following SScUsr SScCt1 Press the System Speed Call soft Press the System Speed Call Controller SScCil soft key 3 Dial the Speed Call code to naa automatically dial the number Using HotLine Use the Hot Line feature to automatically dial a specific number To use HotLine Hotline Press the HotLine soft key to automatically dial the number Using intercom calling Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member Making a call To make an intercom call Cr d Interer n Lift the handset Press the Intercom key Dial the one or two digit code for the desired intercom group member To answer an intercom call while on a line other than your intercom group line Hold or Goodbye Intercom n 1 2 Choose one of the followin
45. d in Figure 5 on page 29 to release the base and pull it away from the phone Connecting the components Figure 5 Release the IP Phone 1140E from the stand Wall mount lever Tilt lever Use the following steps to connect the components of your phone 1 Remove the stand cover Pull upward on the center catch as indicated in Figure 6 on page 30 and remove the stand cover The cable routing tracks are now accessible Connecting the components Figure 6 Remove the stand cover Tilt lever button Center Catch Handset cord exit 2 Connect the AC power adapter optional Connect the adapter to the AC adapter jack in the bottom of the phone Form a small bend in the cable and then thread the adapter cord through the channels in the stand WARNING Use your IP Phone 1140E with the approved Nortel AC Adapter model N 0089601 Note 1 Your IP Phone 1140E supports both AC power and Power over Ethernet options including IEEE 802 3af standard power To use local AC power the optional AC adapter can be ordered separately To use Power over Ethernet where power is delivered Connecting the components over the CAT5e cable the LAN must support Power over Ethernet and an AC adapter is not required Note 2 You must use CAT5e or later cables if you want to use gigabit Ethernet Install the handset Connect the end of the handset cable with the short straight section into the hands
46. e Navigation key cluster to confirm menu selections In most menus you can use the Enter key instead of the Select soft key Press the Hold key to put an active call on hold Tap the flashing line DN soft key to return to the caller on hold Use the Expand key to access external server applications Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset The Headset LED indicator located on the Headset key lights to indicate that the headset is in use Press the Headset key twice to open the Bluetooth Setup menu If Bluetooth wireless technology is not enabled on your phone this menu is not available Use the Goodbye key to terminate an active call About the Nortel IP Phone 1140E When a message is waiting the red Visual NORTEL T Alerter Message Waiting indicator lights Also when the ringer sounds this indicator flashes When your IP Phone 1140E firmware is secre being updated the blue Feature Status Lamp indicator flashes To find out if additional features are supported for this lamp contact your administrator Press the Copy Key to copy entries to your Personal Directory from other lists such as the Caller List Redial List and Corporate Directory Copy Press the Quit Stop key to exit an active Quit menu or dialog Pressing the Quit Stop key does not affect the status of active calls Press the Shift Out
47. e features Table 9 Troubleshooting Virtual Office Part 3 of 3 Displayed Probable Cause Actions Message Server Network problem Notify system Unreachable 1 administrator if the problem persists Server Network problem Notify system Unreachable 2 administrator if the problem persists Using Media Gateway 1000B The Media Gateway 1000B MG 1000B provides a means of extending CS 1000 Release 4 5 features to one or more remotely located branch offices using the Branch Office feature A branch office is a remote location in the network where IP Phones PSTN access and TDM IP Phones are located Contact your system administrator to see if these functions are available for your use The Media Gateway 1000B MG 1000B IP Phone can operate in Normal or Local Mode Normal Mode The IP Phone registers with the Main Office and receives IP Phone services from the Main Office At any time while using Normal Mode you can check Local Mode functionality make and receive calls by enabling Local Mode and returning to Normal Mode After testing you can return to Normal Mode see Using Resume Normal Mode on page 151 or wait for 10 minutes Local Mode If the WAN connection goes down the IP Phone loses communication with the Main Office TPS It then registers with the MG 1000B and receives IP Phone services from the MG 1000B Features such as Personal Directory Redial List and Callers List are not ava
48. e key labels Configuring Telephone Options Note f a feature key is configured as an auto dial key the label does not change if the auto dial key configuration changes To rename the labels Select To restore the default labels Cancel Press the Enter key Press the feature key that you are changing If you press a prime DN key an error message appears Enter the new information for the feature key label To enter special characters press the Up navigation key For information about entering text refer to Entering text using the IP phone dialpad on page 24 Choose one of the following Press the Select soft key to save the changes and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations To restore feature key labels press the Services key select Telephone Options and select Change feature key labels Press the Enter key Configuring Telephone Options 6 Use the Up Down navigation keys to 4 scroll and highlight one of the following a Restore all key labels Press the Yes soft key to change all feature keys to default values Restore one key label Press the Select soft key Press the feature key Press the Yes soft key to change the selected feature key label to the default value Note If labels are changed to default values you cannot undo the change The label configurations must be reentered Configurin
49. e ring however calls are not forwarded to the voice message service To activate Automatic Answerback Autofins _ Press the Automatic Answerback key To deactivate Automatic Answerback AutoAns da oD Press the Automatic Answerback key again Using Call Pickup Use the Call Pickup feature to pick up calls from any IP Phone in your pickup group or another pickup group To answer a call in your own call pickup group C a 1 Lift the handset Incoming calls Fickue _ 2 Choose one of the following or Press the Pickup key Enter the Pickup Ringing Number FFC a a a a To answer an incoming call in another call pickup group C a 1 Lift the handset GrePke 29 2 Choose one of the following Press the Group Pickup soft key Enter the Pickup Group FFC me 3 Dial the pickup group number of the HH ringing IP Phone To answer a call at a specific extension in any pickup group C a 1 Lift the handset Fickue 2 Choose one of the following Press the DN Pickup key or e Enter the Pickup Directory ans Number FFC Incoming calls oan BEG 3 Dial the DN ofthe IP Phone that is ringing and thatis notin your call pickup group If the pickup DN or group number is invalid an overflow burst tone sounds and the screen displays Goodbye and try again press the Goodbye key Using Call Waiting The Call Waiting feature alerts you to an incoming call by
50. e the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Note The user should not make changes or modifications not expressly approved by Nortel Networks Any such changes could void the user s authority to operate the equipment This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada Warnings e This is a Class B product In a domestic environment this product can cause radio interference in which case the user must take adequate measures e Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device e Privacy of communications may not be ensured when using this IP Phone Regulatory and safety information e This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body excluding the handset This transmitter must not be colocated or operated in conjunction with any other antenna or transmitter To prevent radio interference to the licensed service
51. elect Telephone Options and select Call Timer To enable or disable Call Timer Choose one of the following To turn on the call timer press the On soft key To turn off the call timer press the Off soft key Configuring Telephone Options 2 Choose one of the following Select Cancel Press the Select soft key to save the or configuration and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Enabling OnHook Default Path The OnHook Default P ath option allows you to choose whether to use a headset or the Handsfree feature to operate your IP Phone while it is on hook To enable OnHook Default Path press the Services key select Telephone Options and select OnHook Default Path To enable OnHook Default Path 1 Press the Up Down navigation keys to 4 gt highlight one of the following 7 Handsfree enable Headset enable 2 Choose one of the following Select Cancel Press the Select soft key to save the default path and return to the or a Telephone Options menu Press the Cancel soft key to keep existing configurations Changing feature key labels The Change feature key label option renames the label displayed next to each feature key or restores the default labels to the keys collectively or individually To rename feature key labels press the Services key select Telephone Options and select Change featur
52. elephone Options and select Contrast adjustment You can also adjust the contrast using the Local Tools menu Nortel recommends that you use the control in the Telephone Options menu Note If you have an Expansion Module for IP Phone 1100 Series attached to your IP Phone adjusting the IP Phone LCD screen contrast also adjusts the display screen contrast configuration for the Expansion Module for IP Phone 1100 Series Configuring Telephone Options To adjust the display screen contrast 1 To increase or decrease the display contrast level choose one of the Down Ur following or Press the Down and Up soft keys or a Press the Up Down navigation keys em gt 2 Choose one of the following Select Cancel Press the Select soft key to save the or changes and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Selecting a language The display is available in multiple languages To choose a language press the Services key select Telephone Options and select Language This language setting controls the language used by features on your phone only To set the language used elsewhere on your phone press Services twice select Preferences and select Language Configuring Telephone Options To select a language E Select Cancel 2 Press the Up Down navigation keys to scroll and highlight the desired language for example Ge
53. enu offers the following choices e Changing 1 Display Settings on page 57 e Changing 2 Language on page 58 e Configuring 3 Headsets on page 59 e Configuring 4 Bluetooth on page 66 Changing 1 Display Settings The Display Settings menu provides access to two tools Contrast and Sleep Use the Conirast tool to alter the physical settings of the display Use the Sleep tool to control how long the display remains lit if the phone is inactive Note Changes you make to contrast in this menu are lost if the phone is reset To avoid losing your changes Nortel recommends that you use the Contrast Adjustment control in the Telephone Options menu To adjust Contrast or Sleep settings press the Services key twice to open the Local Tools menu press the 1 key on the dialpad to select 1 Preferences and press the 1 key on the dialpad to select 1 Display Settings Configuring Local Menu options To adjust Conirast or Sleep settings 1 Press the Up Down arrow keys to scroll Ce gt and highlight one of the following Contrast Sleep Sleep appears in the format xxx where Xxx is a time in minutes or hours 2 Press the Enter key 3 Press the Up Down arrow keys to 4 increase or decrease the selected value Available values for Sleep are as follows 5m 5 minutes 15m 15 minutes 30m 30 minutes 1h 1 hour default 2h 2 hours Never screen does not go
54. et Connect the end of the handset cable with the long straight section to the back of the phone using the RJ 9 handset jack marked with the symbol Form a small bend in the cable and then thread the handset cord through the channels in the stand so that it exits behind the handset on the right side in the Handset cord exit in the stand base marked with the symbol as shown in Figure 7 on page 32 Install the headset optional If you are installing a headset plug the connector into the RJ 9 headset jack marked with the symbol on the back of the phone and thread the headset cord along with the handset cord through the channels in the stand so that the headset cord exits the channel marked with the symbol 93 Install the Ethernet cable Connect one end of the supplied Ethernet cable to the back of your phone using the RJ 45 connector marked with the symbol and thread the network cable through the channel marked with the symbol If you are connecting your PC through the phone you will require a second CAT5e cable Only one cable is included with the IP Phone 1140E package Install the Ethernet cable connecting the PC to the phone optional Connect one end of the PC Ethernet cable to your phone using the RJ 45 connector marked with the symbol amp and thread itthrough the channel marked with the symbol 2 Connect the other end to the LAN connector on the back of your PC Install additional cables If applicable plug i
55. ey Expand key Mute key a pete he 3 Headset key Handsfree ke 0 We r Hold key Navigation keys Dialpad Note If supported by your server the data message waiting indicator provides a data alert Contact your system administrator to find out if this feature is available for you About the Nortel IP Phone 1140E Telephone controls This section describes the controls on your IP Phone 1140E In some geographic regions the IP Phone 1140E is offered with key caps that have English text labels In this document text in parentheses indicates the labels that appear on the key caps for example Services Fud Damne gt Fwd More 2495 D AutoAns PS Context sensitive soft keys are located below the display area The LCD label above each key changes based on the active feature When a triangle appears before a soft key label the feature is active Press the More key to access the next layer of context sensitive soft keys self labeled The keys on either side of the LCD display area are self labeled line programmable feature keys with labels on the LCD These keys also function as line DN keys A steady LCD light beside a line DN key indicates that the line is active A flashing LCD light indicates the line is on hold or the feature is being programmed A steady LCD light beside a feature key indicates that the feature is active A flashing LCD light indicates that the feature is being
56. g Again Activate FFC To call a Ring Again party when you receive notification C d 1 After receiving the notification ring lift the handset or if you are using the headset or in handsfree mode go to Step 2 RngaAsn 2 Press the Ring Again soft key to automatically dial the number Making a call To deactivate Ring Again before notification h ina Fan Choose one of the following e Press the Ring Again soft key a second time ase Press the Ring Again Deactivate FFC Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number To use Last Number Redial Choose one of the following To redial using the handset Cr d a Lift the handset 2498 b Press the line DN key or 2498 D To redial without lifting the handset press the line DN key twice the last number dialed is automatically redialed Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one two or three digit code to store edit and automatically dial frequently called phone numbers Making a call To store a Speed Call number Spc tl 1 066 Baa 2 GaGa aaa Sec tl 3 To make a Speed Call SeccCtl 2 3 Baa Press the Speed Call Controller soft key The triangular icon flashes indicating programming mode At the prompt Enter a one two or three digit code 0 999 If require
57. g keys Press the Hold key to put the current call on hold Press the Goodbye key to end the call Press the Intercom key and begin to speak Answering a call Answering a call Each incoming call causes the IP Phone to ring the LCD indicator beside the line DN key to flash and the Message Indicator lamp to flash To answer a call Cr d or or 233 7 D or Choose one of the following four options Lift the handset Press the Handsfree button located on the left side of the handset Press the line DN key beside the LCD indicator as it flashes Press the Headset key if a headset is connected to your IP Phone While on an active call While on an active call You can use the following features during an active call Placing a call on hold on page 96 Transferring a call on page 97 Using Timed Reminder Recall on page 98 Using Attendant Recall on page 99 Using Call Park on page 99 Recording a Calling Party Number on page 102 Displaying incoming calls on page 102 Tracing a malicious call on page 103 Placing a call on hold Use the Hold feature when you are talking on one line and another call arrives on a second line To retain the original call put it on hold and then answer the second call To place a call on hold Press the Hold key The LCD indicator flashes beside the line on hold Hold Note If Automatic Ho
58. g the name display format You can configure your IP Phone 1140E to display the name of the incoming calling party in the following formats e first name last name e lastname first name To configure name display format press the Services key select Telephone Options and select Name Display Format To configure name display format 1 Press the Up Down navigation keys to 4 scroll and highlight Name display format Configuring Telephone Options 2 Press the Enter key 3 Press the Up Down navigation keys to 4 scroll and highlight one of the following first name last name last name first name 4 Choose one of the following Select Cancel Press the Select soft key to save the or configuration Press the Cancel soft key to keep existing configurations Configuring Live Dialpad The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number on the dialpad without picking up the handset or pressing the handsfree key To configure Live Dialpad press the Services key select Telephone Options and select Live Dialpad To configure Live Dialpad 1 Press the Up Down navigation keys to scroll and highlight Live Dialpad 2 Press the Enter key Configuring Telephone Options 3 Press the Up Down navigation keys to scroll and highlight one of the following On Off default 4 Choose one of the following Select
59. ge 32 Method B Attach the 15 cm 6 inch CAT5e cable position the stand over the mounting rivets and slide the phone down the wall so that the rivets fit into the slots on the stand indicated in Figure 7 on page 32 Method B Replace the stand cover Ensure that all cables are neatly routed and press the stand cover into place until you hear a click Put the phone in the wall mount position optional If you wall mounted your phone put it in the wall mount position by holding the Tilt Lever and pressing the phone towards the base until the phone is parallel with the base Release the Tilt Lever and continue to push the phone towards the base until you hear an audible click Ensure the phone is securely locked in position Configuring Telephone Options Configuring Telephone Options Your IP Phone 1140E Services menu lists the following submenus The Telephone Options menu enables you or your system administrator to configure IP Phone preferences The Telephone Options menu offers the options shown in Figure 8 The Password Admin menu enables you or your system administrator to change the Station Control Password SCPW The Virtual Office Login and Test Local Mode for branch office menus are listed when an IP Phone 1140E Class of Service is configured for Virtual Office and branch office For more information see Using Virtual Office on page 141 Note The Password Admin Virtual Office Login and Te
60. he Enhanced Override feature to override an active call after you attempt a Forced Camp on Use Enhanced Override to make a callora consultation call such as placing a call on hold and calling another party To use Enhanced Override aag You receive a busy signal after dialing a TT phone number aga 1 Choose one of the following Enh yr Press the Override key or Enter the Override FFC to initiate a Forced Camp on aaa aaa If either person on the call disconnects at this time you receive an overflow fast busy or engaged signal Additional call features 2 Choose one of the following Enhowr _ Press the Override key again or Enter the Override FFC again aaa H The other two people on the call receive aaa an override tone and a conference call is established between the three of you If anyone disconnects the other two people remain connected 3 To terminate the call press the Goodbye key Goodbye aed Using Forced Camp on feature Use the Forced Camp on feature to automatically ring another IP Phone internal or external immediately after that IP Phone disconnects from its current call To use Forced Camp on H You receive a busy signal after dialing a HH phone number Additional call features Endure or LEL Gaa Choose one of the following Press the Override key Enter the Override FFC to initiate a Forced Camp on The person you
61. he Radio Page feature to page a person and stay on the line until they answer The paged person answers the call after entering a special Page Meet me code from any IP Phone Additional call features To use Automatic Preselection Meet me page aan Baa aa aaa Goodbye or ec a 1 Lift the handset Dial the Radio Paging Access FFC The paging tone sounds two beeps followed by a dial tone Dial the number of the party you want to page After dialing the ringback tone sounds The paged person can use any IP Phone to enter a Radio Paging Answer FFC plus their own DN number If your call goes unanswered for a preset time period and a 15 second high pitched tone sounds followed by silence press the Goodbye key or replace the handset To use Automatic Post selection The called party is either busy on the IP Phone or away from their desk To page the called party you do not need to redial the number of the called party RadPag Lena 1 Press the Radio Page soft key A special dial tone sounds Additional call features oan Gaa Goodbye or ec a To answer a Radio Page Dial the Radio Paging Access FFC The ringback tone sounds The paged person can use any IP Phone to enter a Radio Paging Answer FFC plus their own DN number If your call goes unanswered for a preset time period and a 15 second high pitched tone sounds followed by silence press the
62. he call terminates for all members of the group However the members of the group call can disconnect from the call and not affect other members on the call Working without interruption Working without interruption This section describes features that provide uninterrupted work time Using Make Set Busy Use the Make Set Busy feature to make your IP Phone appear busy to all callers To activate Make Set Busy MakeSetBsy TI Choose one of the following ar Press the Make Set Busy key Lift the handset and enter the Make C 2 naa Set Busy Activate FFC To deactivate Make Set Busy MakeSetEsu dh DI Choose one of the following o Press the Make Set Busy key a eee second time to deactivate the C d FE feature Liftthe handset and enter the Make Set Busy Deactivate FFC Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your IP Phone e Using AutoDial Transfer on page 121 e Using the Buzz signal on page 122 e Using Call Page Connect to make an announcement on page 122 e Using Centrex E xchange Line Switchhook Flash on page 123 e Charging a call or charging a forced call on page 124 e Using Enhanced Override on page 127 e Using Forced Camp on feature on page 128 e Overriding a busy signal on page 129 e Using Privacy Release on page 13
63. hone 1120E NORTEL 47678 45726 42888 41963 amp User 41963 Trans Conf Forward More Additional phone features Figure 11 shows an IP Softphone 2050 logged in as a Remote phone to an IP Phone 1140E Office phone In this case the information display is is arranged in a different fashion but all the information is visible at one time Figure 11 Logged in to an IP Phone 1140E using an IP Softphone 2050 Regardless of what model of IP Phone you use as a Remote phone a User information line appears which lists the number of your Office IP Phone Using Virtual Office on your Office IP Phone Figure 12 shows the IP Phone 1140E display when the phone is logged out due to remote access Additional phone features Figure 12 Office phone displays the message Logged Out Logged Out Virtual Home When activated for Virtual Office by a Remote IP Phone your Office IP Phone is logged out and no longer operational If this is the case when you return to your office you can disconnect the remote login and regain control of your Office phone If you do not disconnect the remote login your Virtual Office session expires after a fixed period of time determined by your system administrator Additional phone features To regain operation of a IP Phone being used for Virtual Office Choose one of the following To completely disconnect your Office IP Phone from the Remote IP Phone Home
64. hones Call features and Flexible Feature Codes FFC must be assigned to your IP Phone and supported by system software Contact your system administrator to configure these features and codes on your IP Phone About the Nortel IP Phone 1140E Security features The following security features are available on your IP Phone 1140E e Using encrypted calling e Managing your Station Control Password SCP W Using encrypted calling Your IP Phone 1140E supports secure communication using SRTP media encryption If the feature is enabled a security icon appears on the screen when your call is secured using SRTP media encryption Contact your system administrator to find out if this feature is available for your use Managing your Station Control Password SCPW Your Station Control Password SCPW enables the following security features e Electronic Lock to prevent others from making calls from your IP Phone e password protected IP Phone features for example Personal Directory Redial List and Callers List Your system administrator defines your initial SCPW Contact your system administrator for detailed information To change your SCPW laa 1 Press the Services key Services 2 Press the Up Down keys to scroll and t highlight Password Admin About the Nortel IP Phone 1140E 3 Press the Enter key Use the dialpad to enter your password atthe prompt Press the Up Down keys to scroll and high
65. ic Tools menu contains tools that are used to diagnose network problems This menu is for administrator use only Using 3 Ethernet Statistics The Ethernet Statistics tool is used to view reports about Ethernet operation This tool is for administrator use only Using 4 IP Network Statistics The IP Networks Statistics tool is used to view reports about network operation This tool is for administrator use only Configuring Local Menu options Using 5 USB Devices The USB Devices tool provides information about any Universal Serial Bus USB devices that you connect to your phone Your IP Phone 1140E automatically detects USB devices when you connect them to the USB port in the back of the IP Phone To check USB device information press the Services key twice to open the Local Tools menu press the 2 key on the dialpad to select 2 Local Diagnostics and press the 5 key on the dialpad to select 5 USB Devices To check USB device information The screen displays information about connected devices Return 1 Press the Return soft key to return to the main display Using the 3 Network Configuration menu The Network Configuration tool displays information that was configured when the IP Phone was installed This tool is for administrator use only Using the 4 Lock Menu Your system administrator can use the lock menu tool to protect the Local Tools menu items from accidental or unwanted changes This tool is for
66. ilable when operating in Local Mode When in Local Mode the IP Phone displays the message LOCAL MODE Additional phone features Using Test Local Mode Use Test Local Mode to check Local Mode functionality make and receive IP Phone calls Test Local Mode is useful when provisioning has changed for an IP Phone on an MG 1000B Controller 1 Press the Services key Press the Up Down navigation keys to scroll and highlight Test Local Mode Da MD A fg if a gt 2 N 3 Press the Enter key the IP Phone resets and registers back to the branch office Using Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality If you do not use the Resume Normal Mode command after testing the IP Phone automatically returns to Normal Mode in 10 minutes ya 1 Press the Services key Services 2 Press the Up Down navigation keys to 4 scroll and highlight Resume Normal Mode Press the Enter key the IP Phone registers back to the main office g Additional phone features Troubleshooting MG 1000B The MG 1000B can cause error messages to display on screen Table 10 lists error messages and describes actions to correct the causes Table 10 Troubleshooting MG 1000B Display Message Probable Cause Actions Local Mode Test Local Mode Press the Services key and then select Resume Normal Mode Network problem Contact system
67. isting configurations Configuring Telephone Options To edit area code display 1 Press the Up Down navigation keys to scroll and highlight Area Code Setup B a 2 Press the Enter key 3 Press the Up Down navigation keys to 4 scroll and highlight one of the following AreaCode 1 Area Code 2 Area Code 3 4 Press the Enter key H 5 Use the dialpad to edit the number aaa aaa 6 Choose one of the following Select Cancel Press the Select soft key to save the or configuration Press the Cancel soft key to keep existing configurations Choosing a ring type The Ring type option configures the IP Phone ring tone To choose a ring type press the Services key select Telephone Options and select Ring type Configuring Telephone Options To select a ring type Play Select Stor Cancel Press the Up Down navigation keys to scroll and highlight one of the ring types Press the Play soft key to sample the ring tone Choose one of the following Press the Select soft key to save the ring type and return to the Telephone Options menu Press the Stop soft key and use the Up Down navigation keys to selecta different ring type Press the Cancel soft key to keep existing configurations Enabling or disabling Call Timer The call timer measures how long you are on each call To enable Call Timer press the Services key s
68. ld is enabled the active call is automatically put on hold when you answer the second call To retrieve a call on hold 2493 R Press the line DN key beside the flashing LCD indicator While on an active call Transferring a call Use the Transfer feature to redirect a call to the appropriate person To transfer a call to a third party Trans 1 Press the Transfer soft key The other party is put on hold and a dial tone sounds The LCD indicator light flashes steadily ana 2 Dial the DN numberto which you are transferring the call or use the Personal Directory Redial List or Callers List to select a number to dial Trans 3 When that number rings or a person answers press the Transfer soft key to connect the calling party To return to the original call if the transfer is incomplete If the person called is not available II press the line DN key next to the LCD indicator to reconnect to the original call While on an active call Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered To use Timed Reminder Recall Trans 1 Press the Transfer soft key The call is put on hold mt 2 Dial the number to which you are aaa transferring the call aaa Trans 3 Choose one of the following to start the recall timer Press the Transfer soft key Replace the handset before the extensi
69. lete the connection to the page system Make your announcement Press the Goodbye key Using Centrex Exchange Line Switchhook Flash Use the Centrex E xchange Line Switchhook Flash feature during an established call to use a Centrex service such as Call Transfer or Three Way Calling To use Cenitrex Exchange Line Switchhook Flash CentrexSHF Goodbye While on a call press the Centrex Line Switchhook Flash key A special dial tone sounds Dial the codes for your custom Centrex feature Press the Goodbye key to end the call Additional call features Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account The Forced Charge feature charges long distance calls from an IP Phone restricted to local calls To charge a local or long distance call to an account before you dial C a 1 Lift the handset Charge 2 Choose one of the following Press the Charge soft key Dial the Call Detail Recording FFC aaa i see 3 Dial the charge account number aaa aga aaa 4 When the dial tone sounds dial the aaa aaa number aaa To charge a call in progress 1 Choose one of the following Trans Cont Press the Transfer soft key Press the Conference soft key Additional call features Charge Choose one of the following Press the Charge soft key Dial the Call Detail Recording FFC Dial the charge accoun
70. light New Password Press the Enter key Use the dialpad to enter the new password Press the Select soft key to accept the new password If you are locked outof your IP Phone 1140E or if you forget your SCPW contact your system administrator Note The default configuration for Password Protection is off To turn Password Protection on or off Directory 1 Press the Directory key About the Nortel IP Phone 1140E te gt GaGa Ga Baa aaa Enter ver Ves Ho es ma Done Press the Up Down navigation keys to scroll and highlight Change Protection Mode Use the dialpad to enter your password if Password Protection is enabled Press the Enter soft key Press the Up Down navigation keys to scroll and highlight one of the following Enable Password Protection Disable Password Protection Choose one of the following soft keys Yes to accept the selection No to return to the Directory menu Press the Done soft key Entering and editing text Entering and editing text You can enter and edit text on your IP Phone 1140E using the following methods Entering text using the IP phone dialpad on page 24 Entering text using the USB keyboard on page 25 Editing text using the soft keys on page 25 The use of any of these methods for text entry or editing depends on the application Table 1 shows the applications and input devices that you c
71. n Control Password SCP W To change your Station Control Password refer to Security features on page 21 To lock your IP Phone C a 1 Lift the handset aaa 2 Dial the Electronic Lock Activate FFC aaa 3 Dial your Station Control Password While away from your desk 4 Choose one of the following Goodbye Ifdialing locally press the Goodbye key or lt n Ifdialing the FCC remotely dial your aaa DN aaa aga To unlock your IP Phone Ca d 1 Lift the handset 4 4 2 Dial the Electronic Lock Deactivate aaa FFC aaa H 3 Dial your Station Control Password aaa aaa 4 Choose one of the following Goodbye Ifdialing locally press the Goodbye key or uu Ifdialing the FCC remotely dial your aaa DN aaa Talking with more than one person Talking with more than one person Use the following features to enable conversations between more than two people e Using the Call J oin feature on page 114 Setting up a conference call on page 114 e Using Conferee Selectable Display on page 116 e Using Group Call on page 117 Using the Call Join feature Use the Call J oin feature to connect a call to a current active call This connection creates a conference between the two callers and yourself To connect a call on hold on a different line to your current call Cont 1 Press the Conference soft key 2493 2 Press the line key
72. n optional USB devices Connect the Ethernet cable to the LAN Ethernet connection If you are using an AC power adapter plug the adapter into an AC outlet Connecting the components Figure 7 Cable routing tracks and mounting holes Method B Method A 8 Wall mount your phone optional Your IP Phone 1140E can be mounted either by Method A using the mounting holes on the bottom of the phone stand or Method B using a traditional style wall mount box with RJ 45 connector and 15 cm 6 inch RJ 45 cord not provided Complete steps 1 7 as needed before you wall mount your phone Method A Press the wall mount lever and pull the phone away from the stand as shown in Figure 5 on page 29 Using the stand cover the part you removed in step 1 mark the wall mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you wish to install the phone Four small pins on the bottom of the stand cover make marks on the wall Use the marks as a guideline for installing the wall mount screws not provided Install the screws so that they protrude 3 mm 1 8 inch from the wall and then install the phone stand mounting holes over the screw heads You may need to remove the phone from the wall to adjust the lower screws When the lower screws are snug install the phone on the 10 Connecting the components mounting screws and then tighten the top screws See Figure 7 on pa
73. ndset and headset volume e six specialized feature keys Quit Directory Message Inbox Shift O utbox Services Copy e sik call processing fixed keys Mute Handsfree Goodbye Expand Headset Hold e gigabit Ethernet ports built in gigabit Ethernet switch for shared PC access e headset jack with an On Off key USB port to support a keyboard mouse or wireless headset Powered downstream 1 1 compliant USB hubs are supported including USB 2 0 hubs if they offer USB 1 1 backwards compliancy e automatic network configuration e Graphical XAS e hearing aid compatibility About the Nortel IP Phone 1140E e wireless headset support using a Bluetooth 1 2 wireless technology compliant Audio Gateway Bluetooth Headset Profile Bluetooth Power Class 2 e Accessory Expansion Module port to connect the Expansion Module for IP Phone 1100 Series Expansion Module For information about using the Expansion Module see the Expansion Module for IP Phone 1100 Series User Guide NN43130 101 Figure 2 shows the IP Phone 1140E Figure 2 IP Phone 1140E Self labeled line programmable feature keys Data message waiting indicator Message waiting indicator High resolution Speaker graphical display screen Context sensitive soft keys Enter key Copy key pa z Message Inbox key Services key Shift Outbox key Quit Stop key f j Directory key Goodbye ke Volume control Ye K
74. ne specific information Diag Tools Ping do Route Traces EtherStats Speed Auto Neg CRC Errors Collision IP Stats Packet Info RUDP Stats Message receive or transmit QOS Stats To view diagnostic information press the Services key select Telephone Options and select Diagnostics To view diagnostic information 1 Press the Up Down navigation keys to 4 scroll through the list of diagnostic z information Cancel 2 Press the Cancel soft key to return to a the Telephone Options menu Configuring Telephone Options Configuring call log options Use the call log option to configure the following preferences e Configuring the Callers List log on page 43 e Configuring New Call Indication on page 44 e Configuring Preferred Name Match on page 45 Configuring Area Code Setup on page 45 Configuring the Callers List log You can configure the Callers List to log all incoming calls or only unanswered calls The default configuration is Log all calls To log only unanswered calls press the Services key select Telephone Options and select Call Log Option To log only unanswered calls 1 Press the Up Down navigation keys to scroll and highlight the Log Mode option 6 vy Press the Enter key g 3 Press the Up Down navigation keys to 4 scroll and highlight Log unanswered calls 4 Choose one of the following Select Cancel Press the Select soft key to save the or
75. oft key to dial the or resulting number Press the Cancel soft key to exit without dialing Making a call using the Personal Directory The Personal Directory feature allows you to store a maximum of 100 entries consisting of names and numbers To use the Personal Directory press the Directory key and select Personal Directory For more information on how to configure and use the Personal Directory refer to Using the Personal Directory on page 134 Making a call To make a call using the Personal Directory Dial E Cancel Press the Up Down navigation keys to scroll and highlight a name in the Personal Directory Choose one of the following Press the Dial soft key to dial the resulting number Press the Cancel soft key to exit without dialing Making a call using the Callers List The Callers List feature automatically stores up to a maximum of 100 callers After 100 callers have been stored each additional caller overwrites the oldest entry To use the Callers List press the Directory key and select Callers List For information on how to configure and use the Callers List refer to Using the Callers List on page 137 To make a call using the Callers List Dial tog bza Cancel Press the Up Down navigation keys to scroll and highlight a name in the Callers List Choose one of the following Press the Dial soft key to dial the resulting number P
76. ok Release Goodbye key This is also referred to as On hook Mute key Press the Mute key to listen to the receiving party without transmitting Press the Mute key again to return to two way conversation Volume key Use the Volume buttons to increate or decrease the volume of the headset Backlight The backlight illuminates when you connect your headset to the IP Phone 1140E Configuring 4 Bluetooth Your IP Phone 1140E is equipped with a radio system to support Bluetooth wireless technology enabled headsets Double press the Headset key to open the Bluetooth Setup dialog box You must be Configuring Local Menu options familiar with the operation of the navigation keys to work in the Bluetooth Setup dialog box see the Navigation keys description on page 15 The Bluetooth Setup menu entry is not available on all phones If the Bluetooth Setup menu entry appears dimmed or fails to open when you double press the Headset key the feature is not enabled on your phone Before you can use a wireless headset with your phone the feature must be enabled by the system administrator Contact your administrator to find out if Bluetooth wireless technology functionality is available for your use Note Nortel recommends that you not pair more than one headset of the same model because they have identical names in the Paired list To pair a wireless headset with your phone a ee 1 Double
77. on answers If the transfer is complete the recall timer stops If the transferred call is not answered your IP Phone rings Cr 2 1 Lift the handset to reconnect to the original caller While on an active call Trans 2 Choose one of the following Press the Transfer soft key and or repeat the transfer Ifthe transfer is picked up while you Goodbye are on the line press the Goodbye key to complete the transfer Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the caller to the attendant To contact the attendant while on a call AttRcl 1 Press the Attendant Recall key and stay on the line until the attendant answers 2 Press the Goodbye key The caller remains connected to the attendant Goodbye Using Call Park Use the Call Park feature to hold temporarily park and retrieve a call from any IP Phone Using Call Park does not tie up a line When configured network wide Call Park can be used across networks A System Park extension can be configured to automatically park most calls While on an active call To park a call on the System Park DN or your own DN During an active call press the Park soft Park Park key twice The call is parked on your DN unless a System Park DN is enabled to automatically park calls on the system To park a call on a DN other than the System Park DN or your own DN
78. on key one or more times to highlight the UnP air button next to the UnPair Device item t Press the Enter key h l Your Bluetooth wireless technology headsetis unpaired and removed from the Paired item list Your Bluetooth wireless technology headset is no longer paired with your phone and the wired headset can be used To use the wireless headset again you must perform the pairing and activation procedure Configuring Local Menu options Using the 2 Local Diagnostics submenu The Local Tools menu 2 Local Diagnostics submenu offers the following choices e Using 1 IP Set amp DHCP Information on page 78 e Using 2 Network Diagnostic Tools on page 78 e Using 3 Ethernet Statistics on page 78 e Using 4 IP Network Statistics on page 78 e Using 5 USB Devices on page 79 Press the Return soft key at any time while working with tools in the Local Diagnostics submenu to return to the Local Diagnostics submenu Use the Return key in this way to quickly gather information and run tests without exiting and reentering the Local Tools menu For example you can check the Ethernet Statistics then press Return and enter the Network Diagnostics Tools to ping an IP address Using 1 IP Set amp DHCP Information The Network Configuration tool is used to view reports about IP set and DHCP operation This tool is for administrator use only Using 2 Network Diagnostic Tools The Network Diagnost
79. on keys to scroll and highlight the desired entry Choose one of the following Press the Dial soft key to dial the resulting number Press the Cancel soft key to exit without dialing Additional phone features Using the Callers List The Callers List feature logs all incoming calls The Callers List can store up to 100 entries When the list is full the system overwrites the oldest entry Use the Callers List feature to review missed calls and to dial calls The Callers List contains e the caller s last and first name if available e the DN of the caller the time and date of the call the number of times the caller called Entries in the Callers List are sorted by the time the call arrived The appearance of names in the Callers List depends on the configuration of Preferred Name Match If Preferred Name Match is activated on your phone the Calling Party Name Display CPND appears according to the configuration settings on your phone If Preferred Name Match is off the CPND appears according to the system configuration To access the Callers List press the Directory key and select Callers List If password control is enabled you must enter your SCPW atthe prompt Additional phone features To dial an entry a To delete an entry a ff Delete Confirm Cancel Press the Up Down navigation keys to scroll and highlight the desired entry Press the Dial soft key P
80. ord for the Local Tools menu When the password is enabled a password prompt dialog box appears when you attempt to access this menu If this happens contact your system administrator Your IP Phone 1140E has both local and server based options Press the Services key twice to access the Local Tools menu which is organized into the following submenus e Using the 1 Preferences submenu on page 57 e Using the 2 Local Diagnostics submenu on page 78 e Using the 3 Network Configuration menu on page 79 e Using the 4 Lock Menu on page 79 If a menu entry has a number in front of it you can select that entry by pressing the associated key on the dialpad For example in the Local Tools menu you can access 2 Local Diagnostics by pressing the 2 key on the dialpad The function of some keys on the IP Phone varies depending on the situation The key functions in the menus are described in Table 4 Table 4 Navigation key functions in menus Part 1 of 2 Key Function Down arrow keys Move the highlight down Up arrow keys Move the highlight up Right arrow key Select the current menu item Left arrow key Close the menu Enter key Select the current menu item Configuring Local Menu options Table 4 Navigation key functions in menus Part 2 of 2 Key Function Enter digits onthe Select the associated menu item dialpad Stop soft key Close the menu The ke
81. oses a limit of only 100mA The limit of 100mA is sufficient to power the Nortel USB Adapters but is not sufficient to power the wireless headsets from GN Netcom an Plantronics Also 100mA is not sufficient to power the Algo 4900 USB ATA USB Audio support does not include stereo audio Changes have occurred regarding the provisioning of Bluetooth on the IP phone 1140E and 1150E With UNIStim 3 1 the Bluetooth setup page no longer provides the option to select Bluetooth Configuring Local Menu options headset since this choice has been moved to the Headset menu e Users of USB Audio on an IP Phone 1120E or IP Phone 1140E when connected to a BCM system may experience constant beeping from the wireless headsets if the user inadvertently hits a call control keys in error e For the Nortel USB Adapters it is a requirement that the firmware of this device be V2 0 32 or later e For the Algo 4900 USB ATA itis a requirement that the firmware of this device be v1 00 32 or later e The Algo 4900 USB ATA is classified as a high power USB device and must be connected to the phone through a powered USB hub e The Plantronics CS50 USB and CS60 USB must be AC powered prior to connecting them to phone For the Plantronics CS50 USB and CS60 USB please make sure the headset base is in ready mode i e the green LED on the right hand side of the headset cradle is solid before using the headset e For the Plantronics CS50 USB and CS60 U
82. ou to the 1140E Configuring Local Menu options Note Unless you need to dual pair a headset operating the headset with the 1140E is simpler if the headset is only used with its charging only base The desktop IP Phone base should be powered off if it is not in use Interaction with wired headsets If you connect a Bluetooth wireless technology headset and a wired headset to the same IP Phone 1140E the Use Bluetooth headset item switches between the wired headset and the Bluetooth headset If you select the Use Bluetooth Headset check box the Bluetooth headset provides the audio If you clear the Use Bluetooth Headset check box the wired headset provides the audio The Bluetooth wireless technology headset can work only if itis within range of the phone as the wireless headset approaches the edge of its radio range the audio quality degrades and radio interference noise increases When the wireless headset is in connecting range the Headset key controls the wireless headset even if a wired headset is attached If a wireless headset moves out of connecting range a special beep sounds in the headset indicating the connection was lost When you do not want to use your Bluetooth technology headset If a Bluetooth wireless technology headset is connected and you want to use the wired headset you can switch between the two Itis not necessary to unpair or disable the wireless headset You can switch between a
83. p 5 If the search is not successful the message Search completed No device found appears If this happens or if the headset times out and exits search pairing mode power off the headset and repeat steps 3 and 4 If pairing is still unsuccessful pair the phone to another wireless headset or contact the headset vendor Configuring Local Menu options Stor a FE Ly be When the name of your headset appears in the Found box press the Stop soft key or wait for the search to finish When the search is complete the message Search Completed Found Device s appears Choose one of the following If the name of your headset appears in the Found box proceed to step 7 If your headset is not displayed in the Found box select your headset from the list as follows a Press the Right navigation key one or more times to highlight the Found box Press the Enter key to start the edit mode b Press the Down navigation key to open the Found list Press the Up Down navigation keys to scroll and highlight your headset c Press the Enter key to select the headset and close the list Press the Enter key to exit edit mode Configuring Local Menu options 7 Press the Right navigation key one or be gt more times to highlight the Pair button z next to the Pair Device item and press the Enter key a A dialog box appears with the prompt Enter PIN aaa aga b Use the phone dial
84. pad to enter the PIN for the wireless headset and press the Enter key Check your headset documentation to find its PIN sometimes called a passkey Typically this value is 0000 Configuring Local Menu options 8 Choose one of the following Ifthe headsetis successfully paired with your phone proceed to step 9 To verify that the pairing was successful ensure that the headset appears in the list next to the Paired item If pairing is successful the message Pair completed also appears at the bottom of the screen e Ifthe headset is not successfully paired with your phone an error message appears at the bottom of the screen If an error message appears Confirm that the wireless headset is still in search pair mode Ifthe headset timed out and exited search pairing mode put the headset in pairing mode as discussed in step 3 and repeat step 7 Check that you are using the correct PIN and repeat step 7 Configuring Local Menu options Ng fi ag Choose one of the following If the name of your headset appears in the Paired box proceed to step 10 If more than one device is paired and the one you wish to use is not shown in the Paired box navigate to the one you want as follows a Press the Right navigation key one or more times to highlight the Paired box Press the Enter key to start the edit mode Press the Up Down navigation keys to open the list Pre
85. password control is enabled you must enter your SCPW at the prompt Additional phone features To dial an entry 1 Press the Up Down navigation keys to scroll and highlight the desired entry 2 Press the Dial soft key l a To delete an entry 1 Press the Up Down navigation keys to 4 scroll and highlight the desired entry Delete 2 Press the Delete soft key 3 Choose one of the following soft keys Ho Yes to delete the entry amma 9 Noto return to the previous screen To delete the entire Redial List Delete 1 Press the Delete soft key 2 Choose one of the following soft keys Ho Yes to delete the entire Redial List ommal os Noto return to the previous screen Additional phone features Using Virtual Office The Virtual Office feature provides a service you can use while you are away from your desk to transfer calls and all your office IP Phone features to a remote IP Phone Virtual Office makes this possible by allowing you to use another IP Phone the Remote phone to log in to your own home or office IP Phone the Office phone After you log in you can access the DNs autodial numbers key layout feature keys and voicemail features that are configured on your own home or office IP Phone To use Virtual Office you need your DN and preconfigured Station Control Password SCP W You must activate Virtual Office on your Office phone before you can connect to it f
86. pecial dial tone The three consecutive tones followed by dial tone that you hear when accessing IP Phone features Station Control Password SCPW Enables security features on your phone to prevent others from making calls from your IP Phone and to prevent access to protected features for example Remote Call Forward Status Messages A message displayed to inform the user of important information A right arrow appears if more than one Status Message is present Examples of Status Messages include Message Waiting All Lines Forwarded to 6453 Do Not Disturb On Ring Again active and Ringer is OFF System or Switch Your office communication system Switchhook A button on which the handset presses down disconnecting your call when you replace the handset The handset when lifted releases the switchhook and you either answer an incoming call or you receive a dial tone to make a call User interface Screen displays that interact with the end user as a result of an action or event Visual Alerter Message Waiting indicator An LCD oran LED that flashes to indicate that a message is waiting or when the ringer is on Index A About the IP Phone 2004 11 169 Answer a call 95 Attendant Recall 99 AutoDial 88 AutoDial Transfer 121 Automatic Answerback 104 Automatic Wake Up 153 B Buzz signal 122 C Call Features and F lexible Feature Codes 20 Call Forward 108 Call J oin 114 Call Page Connect
87. person If the person you attempt to add to the conference is unavailable Goodbye 2495 D 2 1 Press the Goodbye key Press the line DN key beside the flashing status icon to return to your original call Using Conferee Selectable Display Use the Conferee Selectable Display feature to list active conferees and disconnect a conferee from the conference call To view active conferees Conf tse 1 Goodbye While on a conference call press the Conferee Selectable Display key to turn on the LCD indicator Each key press changes the screen to show a different active conferee This action has no effect on the display of other IP Phones involved in the conference Press the Goodbye key If configured the Conference Count Display returns an updated total count of conferees The LCD indicator turns off Talking with more than one person To disconnect a conferee Confdse 1 While on a conference call press the Conferee Selectable Display key until the conferee you want to disconnect appears on the screen 2493 R L 2 Press the DN key on which the conference call is established 3 Choose one of the following Goodbye Forasingle conferee press the Goodbye key If configured the Conference Count Display returns an updated total count of conferees The LCD indicator turns off For multiple conferees repeat steps 1 and 2 until all conferees are disconnected Then p
88. producing a tone It also puts the current call on hold while you answer the new call To answer an incoming call while on another call Hold Callwait A 1 When the incoming call tone sounds press the Hold key to puta current call on hold If Automatic Hold is enabled you do not need to press the Hold key 2 Press the Call Waiting key To return to the first IP Phone call Hold or Goodbye 1 Choose one of the following Press the Hold key to put the second call on hold Press the Goodbye key to end the second call Incoming calls 2493 2 Press the line DN key associated with the first call If you do not have a Call Waiting key 1 Press the Goodbye key to end the current call Goodbye 2493 2 Press the line DN key beside the flashing status icon to answer the incoming call While away from your desk While away from your desk You can use the following features when you are away from your desk e Using Call Forward on page 108 e Using Internal Call Forward on page 109 e Using Remote Call Forward on page 110 e Securing your IP Phone on page 112 Using Call Forward Use the Call Forward feature to direct incoming calls to ring on another line DN If the IP Phone is in the process of ringing the call cannot be forwarded To forward your calls or change the forward number Fused 1 Choose one of the following
89. programmed About the Nortel IP Phone 1140E Volume Volume Mute Handsfree Use the Volume control buttons to adjust the volume of the ringer handset headset speaker and the Handsfree feature Press the top button to increase the volume and press the bottom button to decrease the volume Press the Mute key to listen to the receiving party without transmitting Press the Mute key again to return to two way conversation The Mute key applies to handsfree handset and headset microphones The Mute LED indicator located on the Mute key flashes to indicate that the microphone is muted Press the Handsfree key to activate handsfree The Handsfree LED indicator located on the Handsfree key lights to indicate when handsfree is active Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen The outer part of this key cluster rocks for up down left and right movements Use Up and Down to scroll up and down in lists and the Left and Right keys to position the cursor In some dialog boxes that appear on your phone you can also use the Left and Right keys to select editable fields press the Right key to select the field below the current selection or the Left key to select the one above About the Nortel IP Phone 1140E Hold Les Expand Headset Headset Headset Goodbye Use the Enter key at the center of th
90. ress the Goodbye key Using Group Call Use the Group Call feature to automatically call members of a predefined group one ata time until all members answer To call group members C a 1 Lift the handset Talking with more than one person Grel 2 Press the Group Call key or enter the Group Call FFC The feature automatically calls all group members The icon flashes until all members answer The phone numbers of the group members appear on the display as they answer When the last person answers the Group Call indicator lights steadily When a person in your group is on a conference call or another group call they are not connected to your group call After everyone in the group has answered only the person who made the group call can put the call on hold To answer a group call FON 1 Lift the handset Note the following about Er 2 notification tones Ifyou are ona call and receive three 10 second tones this is the notification of a group call on your current extension Ifyou are ona call on another line when a group call is made you receive a long tone through the handset or speaker Ifyou are already on a conference call or another group call you do not receive notification of a group call Talking with more than one person To end a group call Press the Goodbye key Note When the person who made the Goodbye group Call disconnects t
91. ress the Cancel soft key to exit without dialing Making a call Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previously dialed phone numbers To use the Redial List press the Directory key and select Redial List For information on how to configure and use the Redial List refer to Using the Redial List on page 139 To make a call using the Redial List 1 Press the Up Down navigation keys to 4 scroll and highlighta name in the Redial z List 2 Choose one of the following Dial Cancel Press the Dial soft key to dial the or resulting number Press the Cancel soft key to exit without dialing Using Predial Use the Predial feature to enter preview and edit numbers before dialing To use Predial H 1 Without selecting the line key enter the aaa number to be dialed aga 2498 2 Press a line key to dial the number Making a call C a 3 Lift the Handset when the called party answers or if in handsfree mode begin to speak To edit a Predial number 1 Use the dialpad to enter the number 2 Choose one of the following Clear Delete To erase all numbers press the or Clear soft key Reenter the numbers to be dialed To change one number ata time press the Delete soft key to backspace Re enter the number 2498 3 Press a line key to dial the number Using AutoDial Use the AutoDial feature to display
92. ress the Up Down navigation keys to scroll and highlight the desired entry Press the Delete soft key Choose one of the following Press the Confirm softkey to delete the entry Press the Cancel soft key to return to the Personal Directory without deleting the entry Additional phone features To delete the entire Callers List Delete 1 Press the Delete soft key 2 Choose one of the following soft keys Yes Ha Yes to delete the entire Callers List aa or No to return to the previous screen Using the Redial List The Redial List feature logs all outgoing calls Redial List can stored up to 20 entries When the list is full the system overwrites the oldest entry Use the Redial List feature to review calls made and to redial previously dialed calls The Redial List contains e the lastand first names of the dialed party if available e the DN of the dialed party the time and date of the last dialed occurrence Entries in the Redial List are sorted by the time the call was received The appearance of names in the R edial List depends on the configuration of Preferred Name Match If Preferred Name Match is activated on your phone the Calling Party Name Display CPND appears according to the configuration settings on your phone If Preferred Name Match is off the CPND appears according to the system configuration To access Redial List press the Directory key and select Redial List If
93. rman Deutsche Note Some languages may not be installed on your IP Phone Contact your system adminstrator for more information about available languages Choose one of the following Press the Select soft key to save the desired language and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Selecting date and time format Several date and time formats are available Formats are based on the 12 hour and 24 hour clocks To select the date and time format press the Services key select Telephone Options and select Date Time To select a date and time format Press the Up Down navigation keys to scroll and highlight the desired format Sample formats appear on the upper right side of the display area Configuring Telephone Options 2 Choose one of the following Select Cancel Press the Select soft key to save the or format and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Accessing display diagnostics The Display diagnostics option tests the IP Phone display screen and indicator lights To access Display diagnostics press the Services key select Telephone Options and select Display diagnostics To use Display diagnostics 1 Press the Up Down navigation keys to 4 scroll through the list to view display z capabilities Cancel 2 Press the Cancel soft key to return to the Telephone
94. rom a Remote phone See Logging in to Virtual Office on page 142 Consult your system administrator to verify if the Virtual Office feature is available for your use You can use an IP Phone as a Remote phone to connect to your IP Phone 1140E even if itis a different IP Phone model Table 8 shows the IP Phones on which you can use Virtual Office to connect to your IP Phone 1140E Table 8 Virtual Office connection availability Using IP Phone Possible to log in to the 1140E IP Phone 1120E Yes with restrictions IP Phone 1140E Yes IP Phone 1150E No IP Phone 1110 Yes with restrictions IP Phone 2001 Yes with restrictions IP Audio Conference Yes with restrictions Phone 2033 IP Phone 2002 Yes Additional phone features Table 8 Virtual Office connection availability Using IP Phone Possible to log in to the 1140E IP Phone 2004 Yes IP SoftPhone 2050 Yes with restrictions IP Phone 2007 Yes Note A Virtual Office login from an IP Phone 1140E to an IP Phone 1120E or IP Softphone 2050 is blocked in certain situations Consult your system administrator Logging in to Virtual Office To activate Virtual Office on your Office IP Phone from your Remote IP Phone nica 1 Press the Services key Services 2 Press the Up Down navigation keys to Ce gt scroll and highlight Virtual Office Login 3 Press the Enter key H 4 Atthe prompt enter your user ID
95. s gt 2 Press the Up Down navigation keys to scroll and highlight Telephone Options Configuring Telephone Options 3 Press the Enter key a 4 Press the Up Down navigation keys Ce gt to scroll and highlight an option for example Language 5 Press the Enter key The display provides information required to adjust your selection 6 Choose one of the following Select Cancel Press the Select soft key to save or changes and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Adjusting the volume To adjust the volume press the Services key and select Telephone Options and select Volume adjustment To adjust the volume 1 Press the Up Down navigation keys to ee scroll and highlight one of the following Ringer Handset listen Handsfree listen Headset listen Buzzer Configuring Telephone Options 2 Press the Enter key 3 To increase or decrease the volume do Dour UF one of the following or Press the Down and Up soft keys Press the Up Down navigation keys 4 4 Choose one of the following Select Cancel Press the Select soft key to save the Or volume level and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Adjusting the display screen contrast To adjust the LCD screen contrast press the Services key select T
96. s of the room 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped 3 Dial the status code for the room A three digit code appears The first digit indicates the occupancy status the second is the previous cleaning status and the third is the new status 4 Press the Room Status key Accessing External Server Applications Accessing External Server Applications Use External Server Applications to access a variety of applications directly from your IP Phone 1140E To find out what features and services are available contact your system administrator Depending on whatis available on your system your phone can provide information for example local news and weather stock market information or traffic reports For more information about the External Server Applications consult the Nortel IP Phone External Server Applications User Guide Flexible Feature Codes FFCs Flexible Feature Codes FFCs Use Table 11 to track the FFCs assigned by your system administrator Table 11 Flexible Feature Codes FFC Feature Automatic Wake Up Activate Feature Make Set Busy Activate Automatic Wake Up Deactivate Make Set Busy Deactivate Automatic Wake Up Verify Malicious Call Trace Call Detail Recording Charge Account Override Call Forward All Calls Pickup Ringing Number Ac
97. set Dial the Automatic Wake Up Verify FFC Dial the Automatic Wake Up time ina 24 hour time format hhmm If your query matches the preset time a confirmation tone sounds To enter the time in a 24 hour time format enter the hours followed by the minutes For example to set the time to 7 30 a m enter 0730 to setit to 9 45 p m enter 2145 Press the Goodbye key Using Hospitality features Activating Message Registration Use the Message Registration feature to read change or reset meters that log your hotel phone calls To read meters k C 1 Press the Message Registration key 2 Dial the room Directory Number DN mke 3 Press the Message Registration key To change a meter mk 1 Press the Message Registration key an 2 Dial the room Directory Number DN aaa aaa aes 3 Dial the correct meter count aaa aaa 4 Press the key MRK s 5 Press the Message Registration key Using Hospitality features To reset a meter to zero MRK 1 Press the Message Registration key aaa 2 Dial the room Directory Number DN 3 Press the key mk 4 Press the Message Registration key Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms The maid enters the information from the IP Phone in each room To enter cleaning status me C 1 Press the Room Status key H 2 Dial the Directory Number DN for the
98. ss the Up Down navigations key to scroll in the Paired list and highlight your headset Press the Enter key to select the headset and close the list Press the Enter key to exit edit mode Configuring Local Menu options 10 Choose one of the following be gt Ce f Exit 11 Dual Pairing Headsets If only one headset is paired proceed to step 11 If more than one wireless headset is paired the first headset paired is automatically made the active device To make a different headset active do the following Press the Right navigation key one or more times to highlight the Set button next to the Set Active Device item Press the Enter soft key The message Set active device name appears This means the headset named is now the active headset and is used when you press the headset key Press the Exit soft key to exit to the main display Changes are saved automatically Take special care when using a dual pairing type of Bluetooth wireless technology headset which can be paired to its base as well as to the 1140E If itis paired to both the 1140E is the second device and the following applies Press the headset telephone key e Ifa single tone sounds the headset is connected to the base e Ifa double beep sounds the headset is connected to the 1140E If the base is powered off the headset is only paired to the 1140E and pressing the telephone key connects y
99. st Local Mode menus are not available on all IP Phone 1140E phones Consult your system administrator Figure 8 Telephone Options menu Volume adjustment Call Log Options Contrast adjustment Ring type Language Call Timer Date Time On hook default path Display diagnostics Change Feature Key Label Local Dialpad Tone Name Display Format Set Info Live Dialpad Diagnostics Note When an option has a Sublist an ellipsis appears after the option Configuring Telephone Options Using the Telephone Options menu Use the Telephone Options menu to access the following Adjusting the volume on page 36 Adjusting the display screen contrast on page 37 Selecting a language on page 38 Selecting date and time format on page 39 Accessing display diagnostics on page 40 Choosing a local dialpad tone on page 40 Viewing IP Phone information on page 41 Diagnostics on page 42 Configuring call log options on page 43 Choosing a ring type on page 47 Enabling or disabling Call Timer on page 48 Enabling OnHook Default Path on page 49 Changing feature key labels on page 49 Configuring the name display format on page 51 Configuring Live Dialpad on page 52 Configuring Caller ID display order on page 53 Configuring Normal mode indication on page 53 To use the Telephone Options menu ic 1 Press the Services key Service
100. sts Safety compliance for various jurisdictions Table 13 Safety compliance Jurisdiction Standard Description United States UL 60950 1 Safety of Information Technology Equipment Canada CSA 60950 1 03 Safety of Information Technology Equipment European EN 60950 1 ITE equipment Safety Part 1 General Community requirements Australia New AS NZS Safety of Information Technology Zealand 60950 1 2003 Equipment Other Safety Approvals IEC 60950 1 ITE equipment Safety Part 1 General requirements Regulatory and safety information Other US Canada Hearing Aid Compatibility HAC as per FCC Part 68 This equipment complies with the CE Marking requirements EU Countries This device complies with the essential requirements and other relevant provisions of Directive 1999 5 EC A copy of the Declaration may be obtained from www nortel com or Nortel Networks GmbH address Ingolstaedter Strasse 14 18 80807 Munich Germany Australia AS ACIF S004 Voice Frequency Performance Requirements for Customer Equipment Bluetooth wireless technology This portable device with its antenna complies with FCCs RF radiation exposure limits for an uncontrolled environment To maintain compliance this transmittter must not be cololcated or operate in conjunction with any other antenna or transmitter Regulatory and safety information DenAn regulatory notice for Japan Z Warning Please
101. t Number Redial 91 Line DN key 14 Local Area Network LAN 11 Local Diagnostics 78 Local Dialpad Tone 40 Local Mode 150 M Maid Identification 156 Make Set Busy 120 Malicious Call Trace 103 Media Gateway 1000B 150 Meet me page 131 Message Inbox key 17 Message key 171 Message Registration 155 Message waiting indicator 17 172 More key 14 Mute key 15 N Navigation keys 15 171 Normal Mode 150 O Off hook 171 Off hook dialing 80 Onhook Default P ath 49 On hook dialing 81 Override a busy signal 129 P Paging tone 171 Personal Directory 85 Place a call on hold 96 Predial feature 87 Privacy Release 130 Q Quit Stop key 17 R Radio Page 130 Record a Calling Party Number 102 Redial List 85 87 Regulatory and safety information 163 Remote Call Forward 110 Resume Normal Mode 151 Ring Again 90 Ring type 49 Ringback ring tone 171 Room Status 157 S Secure your telephone 112 Security features 21 Self labeled line programmable feature keys 14 Services key 18 171 Shared Directory Numbers 171 Shift O utbox key 17 Speaker key 15 Special dial tone 172 Special Prefix code SPRE 171 Speed Call 91 Station Control Password SCPW 21 172 Status Messages 172 Switchhook 172 System or Switch 172 T Telephone display 20 Telephone information 55 Telephone Options 35 Test Local Mode 151 Timed Reminder Recall 98 Transfer a call 97 U USB keyboard function keys 25 User Interface 1
102. t number Press the line DN key to return to the call To charge a call to an account when you transfer a call Trans Charge Press the Transfer soft key The call is placed on hold Choose one of the following Press the Charge soft key Dial the Call Detail Recording FFC Dial the charge account number After the dial tone dial the number to which you are transferring the call Additional call features Trans 5 Press the Transfer soft key when you hearthe IP Phone ring You can talk privately to the person at the transfer number before you press the Transfer soft key To charge a call to an account when you add someone to a conference call Cont a Charge Press the Conference soft key The call is placed on hold Choose one of the following Press the Charge soft key Dial the Call Detail Recording FFC Dial the charge account number Dial the number of the person you want to add to the conference Additional call features Cont 5 Press the Conference soft key Note You can talk to either party privately press the Incalls key to talk to the originator or press the Conf key to talk to the transfer number Alternating between these two keys alternates between the two parties This needs to be done before pressing the Conf key twice This also assumes AHA CLS Automatic Hold is enabled on the handset Using Enhanced Override Use t
103. te Directory on page 84 e Making a call using the Personal Directory on page 85 e Making a call using the Callers List on page 86 e Making a call using the Redial List on page 87 Making a call using the Corporate Directory This feature is not available on all phones Contact your system administrator to find out if this feature is available for your use The Corporate Directory feature provides an alphabetical list of entries using last names You can search by name view additional information on each entry and dial Corporate Directory numbers To use the Corporate Directory press the Directory key and select Corporate Directory To search for a specific number 1 When prompted use the dialpad to enter sae the desired name in the last name first name format Making a call Search 2 Press the Search soft key to find the desired name If the search is successful the first match appears on the screen 3 Choose one of the following Dial Press the Dial soft key to dial the resulting number Ifthere is no match to the search guery Starta new search or change Cancel the information in the initial search Press the Cancel soft key to exit without dialing To scroll to a specific number 1 Press the Up Down navigation keys to te scroll and highlight a name in the x Corporate Directory 2 Choose one of the following Dial Cancel Press the Dial s
104. ter key Press the Up Down navigation keys to select the desired headset Configuring Local Menu options To select the active headset device Ss 1 Press the Up Down navigation keys to fe gt scroll and highlight the Headsets menu 2 Choose one of the following Select Cancel Press the Apply soft key to save the desired headset and return to the or a Telephone Options menu Press the Cancel soft key to keep existing configurations Note You can select a headset regardless of its connection status It does not have to be physically connected to the IP Phone 1140E Exit 3 Press the Cancel soft key to exit to the main display Changes are saved a automatically Enabling HID Commands To enable HID Commands press the Right Left navigation key to open the Local Tools menu press the 1 key on the dialpad to select 1 Preferences and press the 3 key on the dialpad to select 3 Headsets To enable HID Commands 1 Press the Up Down navigation keys to Ce jo scroll and highlight the Headsets menu Configuring Local Menu options 2 Select the Enable HID Commands checkbox 3 Choose one of the following Select Cancel Press the Apply soft key to save the or desired selection and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Exit 4 Press the Cancel soft key to exit to the main display Changes are saved ama automaticall
105. tivate Call Forward All Calls Pickup Directory Number Deactivate Call Park Pickup Group Electronic Lock Radio Paging Access Activate Electronic Lock Radio Paging Answer Deactivate Group Call Remote Call Forward Activate Internal Call Forward Activate Remote Call Forward Deactivate Internal Call Forward Deactivate RingAgain Activate RingAgain Deactivate Virtual Office Terminal Log Off Station Control Password Change Virtual Office Terminal Log On Flexible Feature Codes FFCs Regulatory and safety information Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increas
106. y Enabling USB Headset The wireless USB headset support included in UNIS tim firmware release 3 1 for IP Phones is the J abra GN9330E USB4 and the Plantronics CS50 USB and CS60 USB The Plantronics CS50 USB utilizes 900MHz wireless technology whereas the Plantronics CS60 USB and J abra GN9330E USB utilize 1 9Mz DECT wireless technology These wireless headsets provide wireless freedom typically in the range of 60 meters or 200 feet The actual distance allowed before acceptable audio quality is threatened is dependant on the operating environment Included in the support of the J abra and Plantronics headsets is compliance to GN Netcom s and Plantronic s USB Human Interface Device HID respectively Compliance to their HID allows the phone to recognize call controlling features from the headset including off hook call answer call initiate on hook call release mute and volume control To enable USB headset ring Local Menu options 1 Select the Headset option in the Preferences menu of the IP Phone 1120E IP Phone 1140E and IP Phone 1150E See the following Figure Making a change in the Headset menu page will take affect immediately but only temporarily depending on what further action is taken 2 Press the Apply button to make the changes permanent 3 Press Cancel button to discard any changes 4 Configuring Local Menu options Select the appropiate headset type in the Active Headset
107. y functions in dialog boxes are described in Table 5 Table 5 Navigation key functions in dialog boxes Key Function Down arrow keys Scroll the window down Up arrow keys Scroll the window up Right arrow key Go to the next Edit item Left arrow key Go to the previous Edit item Enter key Toggle Edit mode on or off Toggle the check box status If you are working in Edit mode the first field of the item is highlighted and a blinking cursor is to the right of the current edit position The navigation key functions in Edit mode are described in Table 6 Table 6 Navigation key functions in Edit mode Part 1 of 2 Key Function Down arrow keys Open the list Move the highlight down the list Up arrow keys Move the highlight up list Right arrow key Select the current list item Move the cursor to the right Left arrow key Delete a character in the edit field Configuring Local Menu options Table 6 Navigation key functions in Edit mode Part 2 of 2 Key Enter key Function Select the highlighted item in the Exit edit mode box E nter characters or digits on the dialpad Insert characters or digits at the current cursor position If you are using a USB mouse you can right click on the Telephony screen to open the Local Tools menu and click on an item to select it Using the 1 Preferences submenu The Local Tools menu 1 Preferences subm
108. ying incoming calls 102 Tracing a malicious call 103 Incomingcalls 104 Using Automatic Answerback 104 Using Call PICKUP i s scetoss benaet eos Geea taney ys 104 Using Call Waiting 106 While away from your desk 108 Using Call Forward 108 Using Internal Call Forward 109 Using Remote Call Forward 110 Securing your IP Phone 112 Talking with more than one person 114 Using the Call oin feature 114 Setting up a conference call 114 Using Conferee Selectable Display 116 Using Group Call 117 Working without interruption 120 Using Make SetBusy 0 cece eee ee 120 Additional call features 121 Using AutoDial Transfer 121 Using the Buzz signal 122 Using Call Page Connect to make an announcement 122 Using Centrex E xchange Line Switchhook Flash 123 Charging a call or charging a forced call 124 Using Enhanced Override 127 Using Forced Camp on feature

Nortel Networks 1140E Cordless Telephone User Manual

Contents

Download Pdf Manuals

Related Search

Related Contents