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Nortel Networks 1120E IP Phone User Manual

1. Q Select a field of displayed data Delete displayed data 3 Feature Keys Access important features using these keys Access to local directories and call lists a Access to special applications contact system administrator Allows connection with multiple other parties for a conference Transfer of current call to third party Dials most recently dialed party Access local your phone and global your organization features Access and manage text and voice Messages messages E Cancels ringing and directs incoming Do Not Disturb calls to your voice mail if supported 4 Microphone Mute Mutes audio transmission locally during calls and conferences O E 2 Headset Q Allows you to place and receive calls through an optionally connected headset Getting Started with Your SoundPoint IP 670 Desktop Phone Item Description 6 c4 Allows for hands free communication Speakerphone gt during calls 7 Hands free Microphone Picks up audio during hands free calls Place your phone on a hard flat surface for best results 8 Volume Keys Adjusts the volume of the handset ECOD headset speaker and ringer 9 Dial Pad Provides the 10 digits the alphabetic characters and special characters available in context sensitive applications 10 ae a Holds an active call or resumes a Hold ae held call 11 Speaker For ringer and hands free audio output
2. 10 Press to return to the idle display Enabling the Headset Memory Mode This feature is especially useful for permanent or full time headset users To permanently enable the Headset Memory Mode 1 Press Mem 2 Select Settings gt Basic gt Preferences gt Headset gt Headset Memory 3 Use 4 or C6 to select Enabled and then press the Select soft key l Headset Memory Mode 1 0 Disabled 2 Enabled Back Select 4 Press to return to the idle display Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off To activate Headset Memory Mode gt gt Press Q twice The flashing headset icon on the graphic display or a flashing headset key indicates that the headset mode is activated Pressing gt gt or the Answer soft key to receive a call will now connect to your headset automatically Customizing Your SoundPoint IP 670 Desktop Phone Selecting the Correct Headset for Electronic Hookswitch This feature allows you to answer your phone when you are using a headset For information on supported headsets to provide electronic hookswitch features for placing answering and ending calls go to www polycom com support voice and POLYCOM enter Headset Compatibility List in the Knowledge Base text box or contact your system administrator To select a headset that supports electronic hookswitch 1 Press Mem 2 Select Settings gt Basic gt Preferences gt Headset
3. 5 1 Parts List es sive dies 4 paises Has ae WR a Se a ae ied 5 2 Connecting the SoundPoint IP Color Expansion Module 5 3 Features of the SoundPoint IP Color Expansion Module 5 4 Adjusting the Display Contrast 00 5 5 Adjusting the Backlight 0 0 5 5 Placing Calls is teat sana cise sae Led male wib Les view Mes Se Nia 5 5 Answering Calls cs tenswioeeotnn pew iaw wh ohare EEEE EEEE EERI we 5 6 Assigning Speed Dial Keys 0 0 0 5 6 Using the Busy Lamp Field 00 0 0 0 5 8 6 Troubleshooting Your SoundPoint IP 670 Desktop Phone 6 1 Power and Startup 0 ce eee teen e es 6 2 CONTOS 050 cou enkak nn nbs Ahan ene eh Webs ether n heme Meme 6 3 Access to Screens and Systems 0 0 0 0 e eee eee eee eee 6 4 Calling 5 techs chettedng 8 Aaecdscacheteearend Aultoacica aE E AE EE AEE 6 5 DiS PlayShs 6 eer an dees Seeeet ERATE EEEE EE EE oes me Row me 6 7 PUIO vesit sordi treat ann eed ee Diet ana Ma ee ia ee 6 8 Testing Phone Hardware 0 0 cece eee eee eee eee 6 8 Regulatory Notices Safety Notices 1 Index ccc cece cee cece cece cece esc ceecees Index User Guide SoundPoint IP 670 Phone viii Getting Started with Your SoundPoint IP 670 Desktop Phone This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 670 desktop phone The Sou
4. Call Forward No Answer 1 Ascii Contact i Forward After Rings 2 Enable Exit 1 A a c Ifyou selected Busy enter a number to forward all future incoming calls to when you are already in another call Call Forward Call Forward Busy 1 Asci Call Forward Busy 1 Asci Ascii Contact Enable Exit 1 A a Ext 1 Aa A a Note You can also enter the SIP URL or IP address For more information on using a SIP URL or IP address refer to Placing Calls on page 3 2 5 Select the Enable soft key to confirm call forwarding A moving arrow appears on the line label to confirm call forwarding is enabled Using the Basic Features of Your SoundPoint IP 670 Desktop Phone To disable call forwarding 1 From the idle display press the Forward soft key 2 Optional If multiple lines are configured on your phone select the line to forward from the list using A and 3 Using A and select the forwarding type you want to change and then press the Select soft key 4 Press the Disable soft key The idle display returns and the regular icon appears as the line indicator Dynamic Forwarding To forward an incoming call to another party 1 When the phone rings press the Forward soft key 2 Enter a number to forward the incoming call to 3 Press the Enable soft key The incoming call is forwarded to the other party If call forwarding is disabled all future calls will not b
5. F features advanced 4 1 basic 3 1 list of 1 9 SoundPoint IP 670 1 9 SoundPoint IP Color Expansion Module 5 1 forwarding calls 3 19 G getting started with your phone 1 1 graphic display backgrounds 2 9 H handset answering a call 3 5 connecting 1 5 illustration 1 2 placing a call 3 3 Index 1 User Guide SoundPoint IP 670 Phone hands free mode answering a call 3 5 disabled 3 3 placing a call 3 3 headset answering a call 3 6 connecting 1 5 electronic hookswitch 2 7 memory mode 2 6 placing a call 3 4 headset memory mode 2 6 holding calls 3 8 I instant messaging 4 3 L language support 2 8 left arrow key Received Calls shortcut 2 11 M managing buddies 4 6 Microsoft Office Live Communications Server 2005 4 5 4 7 missed call lists 2 10 multiple call appearances 4 1 multiple calls hold 3 9 multiple keys per line 2 22 multiple lines call forwarding 3 19 Do Not Disturb 3 22 ring type 2 7 support for 2 21 text messaging 4 3 Voice Mail 3 25 muting microphone 2 10 MyStat 4 5 N navigation key usage 1 14 network connection phone 1 3 P parts list 1 2 placed call lists 2 10 placing calls 3 2 5 5 Index 2 playing back calls answering a call 4 16 browsing files 4 14 how to start 4 15 how to stop 4 15 introduction 4 13 pausing 4 15 resuming 4 15 when you can 4 13 where you can 4 13 PoE See Power over Ethernet power adapter connecting 1 4 Power over Ethernet P
6. User Guide for the Polycom SoundPoint IP 670 Phone SIP 3 1 August 2008 Edition 1725 12679 001 oe Se POLYCOM Trademark Information Polycom the Polycom logo design SoundPoint IP SoundStation SoundStation VTX 1000 ViaVideo ViewStation and Vortex are registered trademarks of Polycom Inc Conference Composer Global Management System ImageShare Instructor RP iPower MGC PathNavigator People Content PowerCam Pro Motion QSX ReadiManager Siren StereoSurround V2IU Visual Concert VS4000 VSX and the industrial design of SoundStation are trademarks of Polycom Inc in the United States and various other countries All other trademarks are the property of their respective owners Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc Disclaimer Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specif
7. appears when you pause recording To Greg Slowski 3163 SSS 6 6 br Wed Apr 2 316PM Stop Resume Back To resume a recording gt gt Press the Resume soft key R appears when you restart recording To Greg Slowski 3163 T 8 6 br Wed Apr 2 3 16PM Stop Pause Back Using the Advanced Features of Your SoundPoint IP 670 Desktop Phone Playing Back a Recorded Call Note Call Playback is an optional feature and may not be supported on your particular system For more information contact your system administrator If the Call Recording and Playback feature is available and a removable USB device is plugged into the USB port of your SoundPoint IP 670 you can play back calls that you recorded on your phone You can browse the recorded files stored as wav files on the USB device You can also open rename and delete the recorded files If there are no supported wav files on the USB device the message Unsupported wav file format appears on the graphic display You can play pause resume and stop recording through the use of soft keys Playback occurs in real time Pressing CO P adjusts the volume of the receiver audio during playback Playback stops if you press the Exit soft key Q j If the handset is off hook when you press the Play soft key you will hear audio through the handset If the handset is on hook when you press the Play soft key you will hear audio through the
8. 10 Press the Save or Cancel soft keys to accept or cancel changes 11 Press to return to the idle display Adding Contacts From Call Lists To add a contact to the local contact directory from a call list 1 Do one of the following Press l Select Call Lists gt Missed Calls Received Calls or Placed Calls as desired Press Q C Or to access the desired call list User Guide SoundPoint IP 670 Phone 2 Use 4 and to highlight the contact You can also use the key to Page Up and the key to Page Down 3 Press the More soft key and then the Save soft key to save the contact in the phone s directory Placed Calls 1 Greg Slowski 3164 Dial Edit Exit More 4 Press to return to the idle display Note You may want to go to the local contact directory to check if the contact was saved correctly and to add any missing fields Adding Contacts From the Corporate Directory To add a contact to your local contact directory from the corporate directory 1 Press Directories 2 Select Corporate Directory Search for the contact Refer to Searching for Contacts on page 2 17 4 Press the View soft key The contact s information appears on the graphic display 1 Last Name Slowski 2 First Name Grace 3 Phone Number 6095559660 Save Dial Back Customizing Your SoundPoint IP 670 Desktop Phone 5 Press the Save soft key to save the contact in the loc
9. D to enable or disable the Watch Buddy field When Watch Buddy is enabled the contact is added to your buddy list When Watch Buddy is disabled the contact is removed from your buddy list The default for Watch Buddy is Disabled 7 Press the Save or Cancel soft keys to accept or cancel changes 8 Press to return to the idle display To block or unblock a contact from your buddy list 1 Press Directories 2 Select Contact Directory Use 4 and to highlight the contact You can also use the key to page up and the key to page down 4 Press the Edit soft key Scroll down to the Block Buddy field Use d and gt to enable or disable the Block Buddy field When Block Buddy is enabled the contact cannot watch your phone When Block Buddy is disabled the contact can watch your phone The default for Block Buddy is Disabled 7 Press the Save or Cancel soft keys to accept or cancel changes Using the Advanced Features of Your SoundPoint IP 670 Desktop Phone 8 Press to return to the idle display Integrating With Microsoft Live Communications Server 2005 Your system administrator can configure your phone to work with Microsoft Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger From your phone you can invite join control and monitor integrated multipoint audio and video conferences Any contact you add through your buddy lis
10. 12 Soft Keys These keys are automatically labeled to identify their context sensitive functions 13 Graphic Display Shows information about calls messages soft keys time date and other relevant data e Caller display information first party second party number of calls e Information display line in order of precedence highest to lowest e Popup text for example network errors e Do Not Disturb text e Missed call text or second incoming caller display Prompt text for example Enter number e Time and date text if idle display is not used for time date display Associated line icons are described in the following table 1 11 User Guide SoundPoint IP 670 Phone Item Description 14 Line Speed Dial Key C Use these keys to activate up to six lines or speed dials that can be assigned to your phone 15 Line Indicators Individual multi color LEDs display the dynamic call state and remote user status busy lamp field BLF and presence The mapping is Solid green An active call is in progress Fast flashing green There is an incoming ringing call Flashing green The call is held by the other party Flashing red The call is on hold Solid red The line is busy remotely shared lines 16 Hookswitch Icons associated with the line keys appear on the graphic display and Getting Started with Your SoundPoint IP 670 De
11. 670 Desktop Phone 1 9 Before You Use Your SoundPoint IP 670 Desktop Phone 1 14 Using the Navigation Keys 0 000 e eee eee 1 14 Using a USB Device to Record Calls 0000 1 14 Cleaning the LCD Glass 0 0 eee eee 1 15 2 Customizing Your SoundPoint IP 670 Desktop Phone 2 1 Configuring Basic Settings cee ee 2 2 Changing the Appearance of Time and Date 2 2 Changing the Display Contrast 0 c cece eens 2 3 Changing the Backlight Intensity 008 2 4 Enabling the Headset Memory Mode 00 2 6 Selecting the Correct Headset for Electronic Hookswitch 2 7 Selecting the Ring Type a cvccieccesccavany ok heea vis viike iiai 2 7 Changing the Language 0 00 erda eee eee eee eee 2 8 Changing the Graphic Display Background 55 2 9 Muting the Microphone 0 000 2 10 Adjusting the Volume 0 00 2 10 Managing Call lists oc cases ceca a scan cena en EE E wen ees 2 10 Managing Contacts 1 0 2 0 cece eee eee eee 2 11 User Guide SoundPoint IP 670 Phone Adding Contacts 4 103 seciawiwas oere TET E TE EEA Us 2 12 Editing Contacts eirese etuis tenre eee wink E Eei EEEE ARS 2 15 Deleting Contacts sscreceesiincnpnir nin nenii Kentu nE na 2 16 Placing Calls to Contacts nunan cece cette eee 2 16 Search
12. A or lower case a characters use the 1 A a soft key to change and whether keys will generate ASCII Latin Cyrillic Katakana or Unicode characters use the Encoding soft key to change Using a USB Device to Record Calls If the Call Recording and Playback feature is available and you plug a removable USB device into the USB port on your SoundPoint IP 670 you can record active calls on your phone Getting Started with Your SoundPoint IP 670 Desktop Phone The USB port is on the back of your SoundPoint IP 670 as shown below Ei cee0 Sie Q p When you plug in the USB device the USB device is supported and the message USB device attached appears When you remove the USB device the message USB device removed appears Note Wait until the USB device removed message disappears before plugging in another USB device If you plug in a new USB device before the message disappears it will not be recognized Polycom recommends that you do not remove the USB device while recording The 3 file being recorded at that time will be incomplete and cannot be played back later POLYCOM There is a small probability that the USB device itself may be damaged by this action Cleaning the LCD Glass Clean the glass with a clean lint free cloth Fingerprints tend to show up more obviously on the color LCD User Guide SoundPoint IP 670 Phone 1 16 Customizing Your SoundPoint IP 670 De
13. Hookswitch release e Incoming calls e Ending a call holding a call resuming a call by the other party e A voice or instant message received If you do not press any keys on the phone after 20 seconds of the backlight turning on the backlight dims or changes to medium in the following cases e Acallis in progress e Acallis on hold e There is an incoming call ringing e There is an outgoing call ringing back Any menu shows on the display In all other cases the Backlight Idle intensity applies To modify the backlight intensity 1 Press Mem Customizing Your SoundPoint IP 670 Desktop Phone 2 Select Settings gt Basic gt Backlight Intensity 3 Select Backlight On Intensity l Backlight On Intensity 1 0 High 2 4 Medium 3 0 Low 4 0 Off Back Select 4 Use or to select high medium low or off and then press the Select soft key The default level is medium 5 Select Backlight Idle Intensity Backlight Idle Intensity 1 0 High 2 0 Medium 3 4 Low 4 0 Off Back Select 6 Use or to select high medium low or off and then press the Select soft key The default level is low 7 Select Maximum Intensity l Maximum Intensity U U OOOO OLCH Down Up Cancel Ok 8 Press the Up or Down soft keys to increase or decrease the backlight intensity User Guide SoundPoint IP 670 Phone 9 Press the Ok or Cancel soft keys to accept or cancel changes
14. This section includes information on e Browsing Recorded Calls e Playing Back Recorded Calls Answering a Call While Playing Back Recorded Calls Browsing Recorded Calls To browse the recorded files 1 Press 2 Select Features gt USB Device gt Browse Files USB Device 1 01 JAN2007_003130 wav 2 O2APR2008_145942 wav 3 O2APR2008_151518 wav Rename Delete Back Open You can rename delete or play back the selected wav file by pressing the Rename Delete or Open soft keys 3 Press to return to the idle display Playing Back Recorded Calls To playback a call 1 Press Mew 2 Select Features gt USB Device gt Browse Files 4 14 Using the Advanced Features of Your SoundPoint IP 670 Desktop Phone 3 Select the file that you want to play back using 4 and and then press the Open soft key O2APR2008_145992 wav Length 0 01 03 1 MB The filename you selected appears on the graphic display The length of the file in hours minutes and seconds and the size of the file also appear 4 Press the Play soft key Length 0 01 03 1 MB use Pause Playing appears on the graphic display The position indicator in hours minutes and seconds above the progress bar changes as the file plays back in real time Optional Press the Pause soft key to pause the file playback O2APR2008_1459492 wav Paused Length 0 01 03 1 MB use
15. Use A and to highlight the language you want B Language 1 4 English Internal 2 0 Chinese China 3 0 Danish Denmark 4 0 Dutch Netherlands Back Select Customizing Your SoundPoint IP 670 Desktop Phone 4 Press the Select soft key Text that appears on the graphic display will change to the language of your choice 5 Press to return to the idle display Changing the Graphic Display Background You can change the picture or design design that appears on the graphic display A default background displays when the phone starts up shown below For more information on selections contact your system administrator eT A Wednesday Maren 20 Deon SE Z New Call Forward To change the graphic display background 1 Press Men 2 Select Settings gt Basic gt Preferences gt Backgrounds 3 Use 4 and to highlight the background you want 1 2 Thistle Back Select Note When previewing the backgrounds only the phone s display is updated The Expansion Module s display is updated only when the new background is selected User Guide SoundPoint IP 670 Phone 4 Press the Select soft key 5 Press to return to the idle display Muting the Microphone Pe During a call press ZF The Message Waiting Indicator turns red and a microphone on the screen indicates that the other party or parties cannot hear you Microphone Mute applies to all modes Handse
16. Your SoundPoint IP 670 Desktop Phone Multiple Calls on Hold If multiple calls are on hold ona single Line Key use 4 and to switch between the calls and then press the Resume soft key to retrieve the desired call 413163 To Karen Jones iii Byron Smi 113161 i Hold Byron Smith 3164 2 55 Wed Apr 2 159PM If more than two calls are on hold on a single Line Key an indication appears on the graphic display for example 2 3 indicating that this is the second call out of three calls If calls are on hold on more than one Line Key you can view the details of the calls on any Line Key by pressing and holding the Line Key for more than two seconds If a Line Key is depressed for less than one second the first call on hold on that Line Key will be retrieved Hosting Conference Calls Note You can create a conference with other parties using the phone s local conference feature You can create a conference at any time between an active call and a call on hold on the same or another line by pressing the Join soft key The conference management feature allows you to view all parties ina conference call From the Manage Conference page you can add hold remove and mute specific conference parties The conference management feature is an optional feature and may not be supported on your particular system For more information contact your system administrator This section provides the following
17. a 45 angle is facing up 3 With mounting tab of the base unit facing up fasten the base unit to the wall mount using wall anchors not included Note The wall mount is not included in SoundPoint IP 670 package Contact your system administrator if you require one Getting Started with Your SoundPoint IP 670 Desktop Phone Registering Your SoundPoint IP 670 Desktop Phone Generally your phone will be deployed with multiple other phones In this case your system administrator will configure the phone parameters beforehand so that after you set up your phone the phone will be registered and ready to use If your phone is not part of a large phone deployment your phone may not be registered after you set it up Before you use your phone you or your system administrator will have to register it For detailed information on how to register your phone after you install it refer to Quick Tip 44011 Registering Standalone SoundPoint IP and SoundStation IP Phones at http www polycom com usa en support voice soundpoint_ip VoIP_T echnical_Bulletins_pub html Features of Your SoundPoint IP 670 Desktop Phone BH PoLycom User Guide SoundPoint IP 670 Phone 1 10 The features of your SoundPoint IP 670 phone are Item Description 1 Message Waiting Alert for voice and text instant Indicator messages 2 Arrow Keys O OQ Scroll through displayed information
18. field Add To Directory 1 Ascii Speed Dial Index 4 Ring Type Divert Contact Auto Reject MEIE F Save 1 A a Cancel 5 Use Q and gt to select Enabled 6 Press the Save or Cancel soft keys to accept or cancel changes 7 Press to return to the idle display You can customize your phone so that incoming calls from a particular contact are transferred directly to a third party To divert incoming calls from a particular contact 1 Press Directories 2 Select Contact Directory Customizing Your SoundPoint IP 670 Desktop Phone 3 Use 4 and to highlight the contact You can also use the key to page up and the key to page down 4 Press the Edit soft key and then scroll to the Divert Contact field Add To Directory 1 Ascii Speed Dial Index 4 t Ring Type Divert Contact Auto Reject MERE F Save 1 A a Cancel Enter the number of the party to whom you want to divert the call Scroll to the Auto Divert field Use o and gt to select Enabled Press the Save or Cancel soft keys to accept or cancel changes 9 Press to return to the idle display Na o System Customizations The following section details how your system administrator can customize your SoundPoint IP 670 phone Supporting Multiple Lines Your SoundPoint IP 670 phone can support up to 34 lines with or without a SoundPoint IP Color Expansion Module For more information refer to Usin
19. samples of Polycom SoundPoint IP670 VoIP Telephones connected to the Telecom network shall be equipped with the following software batch Rev 3 0 2 0917 Equipped with this software batch the IP telephone is known to comply with the New Zealand speech transmission plan Korean Compliance i 9 2 SoundPoint IP 670 4 4 A3 23 Safety Notices 5 User Guide SoundPoint IP 670 Phone Safety Notices 6 Index Symbols key page down shortcut 1 14 key page up shortcut 1 14 A AC power 1 4 answering calls 3 4 3 5 5 6 assembling your phone 1 3 assigning speed dial keys 3 22 5 6 attended transfer 3 17 B backlight intensity 2 4 base attaching 1 6 blind transfer 3 17 block buddies 4 6 buddy lists 4 5 buddy status 4 7 busy lamp field 5 8 C call lists missed calls 2 10 placed calls 2 10 received calls 2 10 types of 2 10 calls ending 3 7 on hold 3 8 Color Expansion Module See SoundPoint IP Color Expansion Module conference calls adding parties 3 13 3 14 3 15 ending 3 16 holding parties 3 14 introduction 3 9 managing 3 12 muting parties 3 13 recording 4 11 removing parties 3 14 setting up 3 10 splitting 3 16 consultative transfer 3 17 contact directory 2 11 contact lists See buddy lists corporate directory 2 14 2 17 customizing your phone 2 1 D display contrast 2 3 Do Not Disturb 3 21 down arrow key Missed Calls shortcut 2 11 E electronic hookswitch 2 7 ending calls 3 7
20. shared Friday May 16 9 36 AM H Lauren G New Call Forward If two phones share a line an incoming call to that number will cause both phones to ring The call can be answered on either phone but not both Calls on shared lines can be transferred put on hold or added to a conference Note Call Forwarding is not available on shared lines Do Not Disturb DND on shared lines disables the ringing option only The visual indication is still in place User Guide SoundPoint IP 670 Phone Using the Basic Features of Your SoundPoint IP 670 Desktop Phone Your SoundPoint IP 670 desktop phone is designed to be used like a regular phone on a public switched telephone network PSTN You can place calls transfer a call to someone else or conduct a conference call At any time at most one active call may be in progress on your phone The active call is the one that has audio associated with it There may be multiple other calls e On hold e Inan Incoming call or Ringing state This chapter provides basic operating instructions for the SoundPoint IP 670 phone The topics include e Placing Calls e Answering Calls e Ending Calls e Redialing Numbers e Placing Calls on Hold e Hosting Conference Calls e Transferring Calls e Forwarding Calls e Enabling Do Not Disturb e Assigning Speed Dial Keys e Using Voice Mail To customize your phone refer to Customizing Your SoundPoint IP 670 Deskto
21. speaker If the handset is on hook pressing gt is the same as pressing the Play soft key and pressing gt D again is the same as pressing the Exit soft key If you lift the handset while you are listening through the speaker you will now hear the audio through the handset You cannot start playback while a call is in progress or if you have placed a call The message Active call Action aborted appears in either case If all calls are on hold you can start playback If you press ha on the selected call or the particular line key for the held call playback stops and the call resumes You cannot place a call while playback is in progress using the dial pad However you can place a call using a speed dial key or line key You can answer calls while playback is in progress refer to Answering a Call While Playing Back Recorded Calls on page 4 16 You can also playback recorded files on other devices such as a Windows or Apple based computer using an application capable of playing wav files If an error occurs while playback is in progress playback stops If you remove the USB device during recording recording stops and the message USB device removed unsafely Playback cancelled appears User Guide SoundPoint IP 670 Phone Polycom recommends that you do not remove the USB device while playing back Wye files There is a small probability that the USB device itself may be damaged by this POLYCOM action
22. step by step instructions e Setting Up Conference Calls e Managing Conferencing Calls e Adding Parties to Conference Calls e Joining Conferences User Guide SoundPoint IP 670 Phone e Splitting Conference Calls e Ending Conferencing Calls Setting Up Conference Calls To set up a conference call 1 Call the first party Note You can either dial the phone number directly or search for the number in the Contact Directory or Call Lists For more information refer to Placing Calls on page 3 2 Searching for Contacts on page 2 17 or Managing Call Lists on page 2 11 2 Press or the Confrnc soft key to create a new call The active call is placed on hold 43163 Conference with H Andrew Wed Apr 2 2 04PM Cancel URL Note If configured for single key press conferences all conference participants hear the dial tone and ringback when the conference host places a call to a new party 3 Call the second party Using the Basic Features of Your SoundPoint IP 670 Desktop Phone 4 When the second party answers press or the Confrnc soft key again to join all parties in the conference 3163 Active Conference iii Byron Smi Lauren 6 Wed Apr 2 2 05 PM Hold End Call Manage More Note If configured for single key press conferences you do not need to press the Confrnc soft key again 5 Press or the Confrnc soft key to add another party to the conference The first and
23. the Placed Calls list Press the Left arrow key from the idle display to access the Received Calls list Press the Down arrow from the idle display to access the Missed Calls list You can use these shortcuts while placing calls or performing transferring and conferencing functions Note You can manually clear all call lists They are automatically cleared when you restart the phone Managing Contacts You can store a large number of contacts in your phone s local contact directory Contact your system administrator for the exact number You can dial or search for a contact in this directory You may be able to add edit and delete contacts Scott Carol 5552211 ii Smith Byron 3604 Dial Edit Back More User Guide SoundPoint IP 670 Phone Adding Contacts 2 12 You may have access to your corporate directory through your phone Your system administrator determines which contacts you have access to You can place calls to contacts in your corporate directory You may be able to add contacts from the corporate directory to your local contact directory You can add contacts to your contact directory e Manually e From a call list e From your corporate directory Adding Contacts Manually To add a contact to the local contact directory manually 1 Press Directories Select Contact Directory Press the More soft key Press the Add soft key o gt bP Enter first and or last name of the contact f
24. to the file through the headdset press and then press the Answer soft key 16 Using the Advanced Features of Your SoundPoint IP 670 Desktop Phone Note If you are using a digital headset with an answer button or an analog headset with a electronic switch use those to answer the incoming call When the call ends the idle display appears If you decide to reject the incoming call press the Resume soft key and playback will resume For more information refer to Playing Back Recorded Calls on page 4 14 Restarting Your Phone Periodically you may need to restart your phone so your phone can accept a new configuration Note If your phone malfunctions you may be able to restore normal operation without restarting it Before you restart your phone contact your system administrator Note Call lists are automatically cleared when you restart the phone To restart the phone 1 Press 2 Select Settings gt Basic gt Restart Phone Are you sure appears on the graphic display 3 Ifyou still want to restart your phone press the Yes soft key The restart process begins The process ends when the idle display appears User Guide SoundPoint IP 670 Phone Using the SoundPoint IP Color Expansion Module This chapter provides basic installation and operating instructions and information for obtaining the best performance with the SoundPoint IP Color Expansion Module The SoundPoint IP ColorExpansion Mo
25. ED indicators and display on the phone with the attached Sound Point IP Color Expansion Module For more information contact your system administrator The following figure shows the busy status of other users for example Louis Jack Don William Milton and Z are busy on the phone Strong Louis Webster Donna f za Jones Jack Swift Teresa T CTIL Sharp Wiliam all Busy Cooper Helen Sif status Stone Milton Forest J 2 Russell Lloyd F Don AS Clement Francois 4 a Wong 2 Gagne Pierre Ay For more information refer to Quick Tip 37381 Enhanced BLF at http www polycom com usa en support voice soundpoint_ip VoIP_T echnical_Bulletins_pub html Troubleshooting Your SoundPoint IP 670 Desktop Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your SoundPoint IP 670 phone The tables in this chapter list possible trouble symptoms the likely causes of these problems and the recommended corrective actions to take e Power and Startup e Controls e Access to Screens and Systems e Calling e Displays e Audio To obtain more detailed troubleshooting information you can access certain menus on your phone that test your phone hardware For more information see Testing Phone Hardware on page 6 8 If you require additional assistance contact your system administrator User Guide Sound
26. IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE 2008 Polycom Inc All rights reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice About This Guide Thank you for choosing the SoundPoint IP 670 a full duplex hands free SIP desktop phone This unit provides business telephony features and functions such as multiple call appearances call hold transfer and conference over an IP network This guide provides everything you need to quickly use your new phone Be sure to verify with your system administrator that your network is prepared for configuring your Soun
27. LUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Safety Notices 1 User Guide SoundPoint IP 670 Phone Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY Polycom warrants to the end user Customer that this product is expected to be free from defects in workmanship and materials under normal use and service for one year from the date of purchase from Polycom or its authorized reseller Polycom s sole obligation under this express warranty is at Polycom s option and expense to repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options are reasonably available Polycom may on its sole discretion ref
28. P Color Expansion Module e Base stand Check this list before installation to ensure that you have received each item If you are missing any items contact your system administrator Using the SoundPoint IP Color Expansion Module Connecting the SoundPoint IP Color Expansion Module This section describes how to attach the SoundPoint IP Color Expansion Module to your phone You can attach up to three SoundPoint IP Color Expansion Modules To connect a SoundPoint IP Color Expansion Module to your phone 1 Remove the rubber plug from the SoundPoint IP 670 phone or the SoundPoint IP Color Expansion Module Val WH POLYCOM cb ef ee 200 2 Align the SoundPoint IP Color Expansion Module at the top of the groove lines on the SoundPoint IP 670 phone and slide it downwards until it clicks into position r ANN Bee 3 Connect the base stand by aligning the two protrusions on the stand to the holes on the back of the Color Expansion Module and snap it into place For each SoundPoint IP Color Expansion Module that you want to add repeat steps 1 to 3 User Guide SoundPoint IP 670 Phone Features of the SoundPoint IP Color Expansion Module John Doe 4310 F Bill Smith 3411 F ___ Home p The features of the SoundPoint IP Color Expansion Module are Item Description 1 Power Contac
29. Point IP 670 Phone Power and Startup Symptom Problem Corrective Action There are power issues The SoundPoint IP 670 phone Do one of the following has no power e Verify that no lights appear on the phone when it is powered up e Check if the phone is properly plugged into a functional AC outlet e Make sure that the phone isn t plugged into a plug controlled by a light switch that is off Ifthe phone is plugged into a power strip try plugging it directly into a wall outlet instead Try the phone in another room where the electricity is known to be working on a particular outlet Troubleshooting Your SoundPoint IP 670 Desktop Phone Controls Symptom Problem Corrective Action The dial pad does not work The dial pad on the SoundPoint Do one of the following IP 670 phone does not respond Check for a response from other feature keys or from the dial pad Place acall to the phone from a known working telephone Check for display updates e Check if the LAN port is active or inactive Press the Menu key and then select Status gt Network gt Ethernet From the Ethernet page scroll to the LAN port field and verify that it is active e Check the termination at the switch or hub end of the network LAN cable Ensure that the switch hub port connected to the telephone is operational if not accessible contact your system administrator Before restarting
30. Resume Optional Press the Resume soft key to resume playback of the file 5 Press the Back soft key to stop playing back the file To play back the file from the start refer to step 3 User Guide SoundPoint IP 670 Phone 6 Press to return to the idle display Answering a Call While Playing Back Recorded Calls You are playing back a file and an incoming call arrives Playback pauses and the phone rings To answer a call using the speakerphone gt gt Do one of the following Press i Ifyou were listening to the file through the phone s speaker press the line key for the incoming call Ifyou were listening to the file through the phone s speaker press and then press the Answer soft key When the call ends the idle display appears To answer a call using the handset gt gt Do one of the following Lift the handset If you were listening to the file through the handset hang up the handset and then pick it up again Ifyou were listening to the file through the handset press the line key for the incoming call Ifyou were listening to the file through the handset press and then press the Answer soft key When the call ends the idle display appears To answer a call using the headset gt gt Do one of the following Press Q If you were listening to the file through the headdset press the line key for the incoming call If you were listening
31. Speakerphone Outbound or inbound calling is unsuccessful Do one of the following Place a call to the phone under investigation Check that the screen indicates incoming call information Lift the handset Ensure the dial tone is present and place a call to another extension or number Check that the screen changes in response You turned off the ringer Do one of the following During an incoming call lift the handset press the Speakerphone key or press the Headset key to obtain a dial tone Press the ringing Line Key or the Answer soft key to answer the call Service Unavailable appears on the screen The user pressed the New Call soft key dialed a number with the handset on hook or attempted to make a Call from the contact directory when the phone was not registered Check with your system administrator to see when your phone will be registered Displays Troubleshooting Your SoundPoint IP 670 Desktop Phone Symptom Problem Corrective Action There is no display The display is incorrect The display has bad contrast Power is not correctly applied to the SoundPoint IP 670 phone The contrast needs adjustment Do one of the following e Check that the screen is illuminated Make sure the LAN cable is inserted properly at the back of the phone try unplugging and re inserting the cable If using Power over Ethernet PoE have yo
32. act in the local contact directory 1 Press Directories 2 Select Contact Directory Use 4 and to highlight the contact You can also use the key to page up and the key to page down 4 Press the Dial soft key To place a call to a contact in the corporate directory 1 Press Directories 2 Select Corporate Directory 3 Search for the contact Refer to Searching for Contacts in the corporate directory on page 2 17 Customizing Your SoundPoint IP 670 Desktop Phone 4 Press the View soft key The contact s information appears on the graphic display 1 Last Name Slowski 2 First Name Grace 3 Phone Number 6095559660 i Save i Dial i Back 5 Press the Dial soft key Searching for Contacts To search for a contact in the local contact directory Press Select Contact Directory Press the More soft key and then the Search soft key gt oe p Using the dial pad enter the first few characters of the contacts s first or last name Directory Search a Ascii First Name Carol Last Nome 522i Search 1 A a Cancel Encoding 5 Press the Search soft key again You can dial any successful matches from the resulting information on the graphic display To search for a contact in the corporate directory 1 Press Directories User Guide SoundPoint IP 670 Phone 2 Select Corporate Directory Note When you first access the corporate director
33. ade Rae 3 17 Forwarding Calls asic gaeeavelen ba i erini oii pe nia S meae phos 3 19 Enabling Do Not Disturb 0 00 e eee eee eee eee ee 3 21 Assigning Speed Dial Keys 0 0 3 22 Using Voice Mail o 55 5 6 cb dierab eens beeesonet ewes byes EE Daa 3 24 4 Using the Advanced Features of Your SoundPoint IP 670 Desktop Phone 2 cece cece cece cee ce ee ART vi Using Multiple Call Appearances 000 0 e eee eee ee 4 1 Using Text Messaging eviccckesa urrente Eiee ore sme seat REEERE 4 3 Using Buddy Lists 4 0 scciewsak vai whee badge EE E e AE Vanes eames 4 5 Contents Presence Settings ctci decthiewid eyes POTETE OaE Pua ing 4 5 Managing Buddies 00 4 6 Integrating With Microsoft Live Communications Server 2005 4 7 Recording a Call ores cise stee aie ei ARAE etna White ail bara hace te 4 8 Recording Calls iiss ccbe scons ees See eae ee ee nde EAEE t 4 10 Recording Conferences 0 e eee eee eee eee ee 4 11 Pausing and Resuming Recording 0 0008 4 12 Playing Back a Recorded Call 0 00 000 e eee eee 4 13 Browsing Recorded Calls 0 0 0 0 0 cee eee eee eee 4 14 Playing Back Recorded Calls 0000000 4 14 Answering a Call While Playing Back Recorded Calls 4 16 Restarting Your Phone 0 00 c cece eee eee eee 4 17 5 Using the SoundPoint IP Color Expansion Module
34. al contact directory Entry saved appears on the graphic display Only the first name last name and phone number are saved If the contact already exists in the contact directory Entry already exists appears 6 Press to return to the idle display Editing Contacts To edit a contact in the local contact directory Press Select Contact Directory Use A and to highlight the contact You can also use the key to page up and the key to page down Press the Edit soft key Edit the contact information Edit Contact A Ascii First Nome STS An Last Name Scott Contact 5552211 Speed Dial Index Save 1 A a Cancel Encoding 6 Press the Save or Cancel soft keys to accept or cancel changes 7 Press Directories to return to the idle display Note You can quickly edit a contact associated with a speed dial key by pressing and holding the contact s speed dial key and then complete steps 5 to 7 User Guide SoundPoint IP 670 Phone Deleting Contacts To delete a contact from the local contact directory 1 Press Directories 2 Select Contact Directory Use 4 and to highlight the contact You can also use the key to page up and the key to page down 4 Press the More soft key twice and then press the Delete soft key The contact is deleted from the directory 5 Press to return to the idle display Placing Calls to Contacts To place a call to a cont
35. al keys assigning 3 22 5 6 splitting conferences 3 16 text messaging 4 3 transferring calls 3 17 troubleshooting 6 1 USB device 1 14 using multiple lines 2 21 voice mail 3 24 SoundPoint IP Color Expansion Module figure features 5 4 speakerphone See hands free mode speed dial keys assigning 3 22 5 6 T text messaging 4 3 time and date 2 2 transferring calls 3 17 Index troubleshooting audio problems 6 8 calling problems 6 5 controls problems 6 3 diagnostics 6 8 display problems 6 7 power and startup problems 6 2 screen and system problems 6 4 U up arrow key Speed Dial Index shortcut 3 23 USB device 1 14 using SIP URL for calling 3 3 vV voice mail 3 24 volume 2 10 W watch buddies 4 6 Index 3 User Guide SoundPoint IP 670 Phone Index 4
36. an test your phone s microphones speaker handset third party headset if present keypad mappings and LCD display See your system administrator for instructions on how to perform these tests To test your phone hardware gt gt Press and then select Status gt Diagnostics gt Test Hardware gt Audio Diagnostics Keypad Diagnostics or Display Diagnostics Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability All rights reserved under International and Pan American Copyright Conventions No part of the contents of this manual may be copied reproduced or transmitted in any form or by any means or translated into another language or format in whole or part without written consent from Polycom Inc Do not remove or allow anybody else to remove any product identification copyright or other notices Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXC
37. assigned C _ gt gt A new empty entry in the contact directory is automatically opened allowing contact information to be added Press the More soft key and then press the Add soft key Optional Enter contact information Use the 1 A a soft key to select between numeric and upper lower case alphanumeric modes Use the Encoding soft key to access special characters in other languages 4 Change the Speed Dial Index field The index can be any value between the next available index value and the maximum value of 9999 Polycom recommends that you assign speed dial index values consecutively For example if you assign the third Line Key to the speed dial index value 2 POLYCOM assign the fourth Line Key to the speed dial index value 3 5 Press the Save or Cancel soft keys to accept or cancel changes 6 Press to return to the idle display Using Voice Mail 3 24 Note Voice mail is an optional feature configured on the call server and may not be supported on your particular system For more information contact your system administrator Screen options may vary with your application Voice mail may be accessible with a single key press Contact your system administrator about this option You can access voice mail messages from your phone Your voice mail is saved in a centralized location Using the Basic Features of Your SoundPoint IP 670 Desktop Phone Your phone indicates the presence of new vo
38. ast aC tontrast S Bm OO eee FE fEE O OU m Down Up Cancel Ok 3 Press the Up or Down soft keys to increase or decrease the display contrast Note You can also use the volume keys to increase or decrease the diplay contrast 4 Press the Ok or Cancel soft keys to accept or cancel changes 5 Press to return to the idle display User Guide SoundPoint IP 670 Phone Changing the Backlight Intensity Backlight intensity on the SoundPoint IP 670 phone has three components e Backlight On e Backlight Idle e Maximum Intensity You can modify the Backlight On intensity and the Backlight Idle intensity separately You can select high medium low and off levels for both When you modify the Maximum Intensity you are modifying the entire backlight intensity scale For example if you decrease the Maximum Intensity the low medium and high values for both Backlight On intensity and the Backlight Idle intensity decrease If you have attached one or more SoundPoint IP Expansion Modules to your Sound Point IP 670 and you find that the backlight levels between them are incompatible you can modify the maximum backlight intensity on a unit by unit basis This allows you to match all Expansion Module backlights to an overall consistent level For more information refer to Using the SoundPoint IP Color Expansion Module on page 5 1 The Backlight On intensity applies for the following events e Any key press e
39. ce management feature The other parties are put on hold After the new party answers press again to join all parties in the conference Note The Add soft key appears only if you can add more parties to the conference call Your system administrator determines the maximum number of conference participants The default number is three For more information contact your system administrator To mute a party select the party then press the Far Mute soft key Manage Conference 1 Larry Brin 3162 ha 2 Jerry Schmidt 3161 3 Lauren Gates 3164 wp 4 Larry Brin 36049 hu UnMute Hold Remove More The muted party can hear all parties but no party can hear the muted party 8 v Can Hear Cannot be P Heard If you press O instead of the Far Mute soft key all other parties can hear each other but they cannot hear you Press the UnMute soft key to un mute the party User Guide SoundPoint IP 670 Phone Toplacea party on hold select the party and then press the Hold soft key The held party cannot hear any parties and no party can hear the held party Conference Host Cannot Hear Cannot Be Heard Press the Resume soft key to return the party to the conference Ifthe held party presses on their phone the party will remain on hold within the conference even if you press the Resume soft key To remove a party from the conference press the Remove soft key The part
40. ction describes how to assemble your SoundPoint IP 670 phone These topics include Connecting Network and Power Source Connecting the Handset and Optional Headset e Attaching the Base If your phone is already assembled go directly to Features of Your SoundPoint IP 670 Desktop Phone on page 1 9 Connecting Network and Power Source You have two options for network and power source connections Your system administrator will advise you on which one to use You can use one of the following methods e AC power e Power over Ethernet PoE User Guide SoundPoint IP 670 Phone AC Power To connect the AC power 1 Connect the supplied network cable between the LAN jack on the phone and the LAN port on the wall or hub switch device port 2 Connect the DC plug on the power adapter to the DC 48V jack marked on the phone 3 Connect the country specific AC cord to the power adapter DC48V LAN PC HEADSET H er Ad 48V DC ter PC Connection lt optional Power over Ethernet Using a regular CAT5 cable optional accessory from Polycom the phone can be powered from a PoE IEFE 802 3af compliant switch or hub Getting Started with Your SoundPoint IP 670 Desktop Phone To connect the PoE e Plug the supplied network cable between the LAN jack on the phone and an available power and data port on the in line power switch IEEE 802 3af compliant PoE Hub Switch terminal
41. dPoint IP 670 phone As well be sure to read the Parts List and Regulatory Notices sections in this guide before you set up and use the SoundPoint IP 670 phone You can also find this information at http www polycom com support voip Changes to This Guide The following sections are new for this edition e Registering Your SoundPoint IP 670 Desktop Phone on page 1 9 e Using a USB Device to Record Calls on page 1 14 Major updates have occurred to the following sections since the previous edition e Selecting the Correct Headset for Electronic Hookswitch on page 2 7 e Assigning Speed Dial Keys on page 3 22 e Recording a Call on page 4 8 e Playing Back a Recorded Call on page 4 13 e Restarting Your Phone on page 4 17 e Using the Busy Lamp Field on page 5 8 User Guide SoundPoint IP 670 Phone Contents About This Guide si 4sscsadeieussetvesdeeearcces amp di Changes to This Guide 0 0 eee eee eee iii 1 Getting Started with Your SoundPoint IP 670 Desktop PNGNS 46s50add eet ease T TE ETETE TET l Parts List cicsecc so e55 c082 5 ANTEATER ERTS ERASER NEE TOTES ERS HS 1 2 Assembling Your SoundPoint IP 670 Desktop Phone 1 3 Connecting Network and Power Source 0 00000 00 1 3 Connecting the Handset and Optional Headset 1 5 Attaching the Base 00 1 6 Registering Your SoundPoint IP 670 Desktop Phone 1 9 Features of Your SoundPoint IP
42. dial tone Press Q Dial the desired number using the dial pad With the optional headset connected dial the desired number using the dial pad Press Q Note To permanently enable your headset refer to Enabling the Headset Memory Mode on page 2 6 Answering Calls When you are not in another call you can answer a call in three ways e Using the handset e Using the speakerphone e Using the headset The steps for answering an incoming call when you are in another call are different if your phone is configured for e Asingle Line Key per line PF i CENTERU Marsh 25 w ze a New Call Forward Note Note Using the Basic Features of Your SoundPoint IP 670 Desktop Phone e Multiple Line Keys per line 3161 m 3161 Friday May 16 3166 9 36 AM 3166 New Call Forward If your phone is configured with multiple call appearances refer to Using Multiple Call Appearances on page 4 1 for instructions on how to answer a call You can ignore incoming calls by pressing the Reject soft key for private lines or the Silence soft key for shared lines or the Do Not Disturb key The Do Not Disturb mode stays active when the call ends and remains active until you press the Do Not Disturb key again You can forward incoming calls by pressing the Forward soft key For more information refer to Dynamic Forwarding on page 3 21 When your phone is configured with a silent ring pre
43. dule enhances the user interface of the SoundPoint IP 670 desktop phone with a high resolution graphic display and 14 Line Keys that you can automatically configure as a line call appearance speed dial or busy lamp field You can connect up to three SoundPoint IP Color Expansion Modules to the SoundPoint IP 670 phone to provide a productivity enhancing solution if you manage and monitor multiple simultaneous telephone calls on a daily basis This chapter contains e Parts List e Connecting the SoundPoint IP Color Expansion Module e Features of the SoundPoint IP Color Expansion Module This chapter contains instructions on e Adjusting the Display Contrast e Adjusting the Backlight e Placing Calls e Answering Calls e Assigning Speed Dial Keys e Using the Busy Lamp Field To customize your phone refer to Customizing Your SoundPoint IP 670 Desktop Phone on page 2 1 To read about the phone s basic features refer to Using the Basic Features of Your SoundPoint IP 670 Desktop Phone on page 3 1 To read about the phone s advanced features refer to Using the Advanced Features of Your SoundPoint IP 670 Desktop Phone on page 4 1 User Guide SoundPoint IP 670 Phone If you require additional information or assistance with the SoundPoint IP ColorExpansion Module contact your system administrator Parts List The following components are included in your SoundPoint IP Color Expansion Module package e Polycom SoundPoint I
44. e forwarded and forwarding will remain disabled Enabling Do Not Disturb To prevent the phone ringing from incoming calls you can select Do Not Disturb Note This feature is local to the phone and may be overridden by call server settings For more information contact your system administrator User Guide SoundPoint IP 670 Phone To enable Do Not Disturb gt gt Press Do Not Disturb l A flashing icon and text on the graphic display indicate that Do Not Disturb is enabled Wednesday April 2 2 44PM A DoNot Disturb New Call Forward Calls received while Do Not Disturb is enabled are logged in the Missed Calls list unless configured to be forwarded to another party by your system administrator To disable Do Not Disturb gt gt Press LDoNotDisturb again Multiple Lines and Do Not Disturb If multiple lines are configured on your phone Do Not Disturb can be set on a line by line basis from the menu using 4 and For more information contact your system administrator When Do Not Disturb is enabled for a particular line a flashing X displays beside the line indicator Assigning Speed Dial Keys You can associate contacts with Line Keys for single touch dialing of frequently used numbers Speed Dial entries are consecutively placed next to assigned Line Keys on the phone When a new entry is added to the Contact Directory it is automatically assigned the next available speed dial index and the n
45. econd Line Key indicator fast flashes green and an incoming call icon appears Caller information for the second Line Key appears on the bottom line of the graphic display e If your phone is configured for shared lines You may hear a call waiting tone the second Line Key indicator will fast flash green and an incoming call icon appears on the second Line Key Note If your phone is configured for shared lines the Reject soft key is replaced by a Silence soft key and there is no Forward soft key To stop the incoming call from ringing press the Silence soft key To answer an incoming call on a line configured for a single Line Key gt gt Do one of the following Press Wt or the Hold soft key to put the original call on hold The incoming call is answered Press a to access the new call Press the Answer soft key The original call is placed on hold Using the Basic Features of Your SoundPoint IP 670 Desktop Phone Note You can forward incoming calls by pressing the Forward soft key For more information refer to Dynamic Forwarding on page 3 21 To answer an incoming call on a line configured for multiple Line Keys gt gt Do one of the following Press gt gt gt next the flashing green indicator The first call is placed on hold and the second call become the active call Press Wt or the Hold soft key to place the original call on hold Press the Answer soft key Note You can forwa
46. em administrator Using Multiple Call Appearances When multiple call appearances is set up you can see information for more than one call at one time For example if you have an active call you can see information for an incoming call as well User Guide SoundPoint IP 670 Phone For example the following figure shows an active call with Greg Slowski on line 6721 H Lauren G Fri Aug8 856 AM Hold End Call Trnsfer Confrne The following figure shows an incoming call from 1 800 765 9266 on the same line Fri Aug8 857 AM Hold End Call Trnsfer Confrne To answer an incoming call when configured for multiple call appearances gt gt Do one of the following Press Wt or the Hold soft key to place the original call on hold Press to access the new call Answer the incoming call This original call is placed on hold and the incoming call becomes the active call 3161 From Jack Jones 3161 Is164 3166 Hold Lauren Gates ETA 2163 2 19 Fri Aug 8 858 AM Hold End Call Trnsfer More Using the Advanced Features of Your SoundPoint IP 670 Desktop Phone Your phone can display two call appearances at one time If more than two calls are taking place on the same line a counter displays on the display Use the down arrow to access additional calls or appearances To place an additional call on the same line place the active call on
47. ext available line key Using the Basic Features of Your SoundPoint IP 670 Desktop Phone In the figure below the phone has one line key and three available speed dial keys assigned to Byron Lauren and Andrew To dial Byron Lauren or Andrew press the associated line key Wednesday April 2 2 45 PM New Call Forward Note To quickly access a list of speed dial index numbers press the Up Arrow key from the idle display To add or edit a speed dial index for an existing contact 1 Press Directories 2 Select Contact Directory Use 4 and to highlight the contact You can also use the key to page up and the key to page down 4 Press the Edit soft key Edit Contact A Ascii First Nome ST Ai Last Name Scott Contact 5552211 Speed Dial Index 5 F Save 1 A a Cancel Encoding 5 Do one of the following Enter the next available speed dial index Delete the existing speed dial index by using gt followed by amp and then enter a new speed dial index Valid speed dial index values are from 1 to 9999 If you enter a speed dial index that already Speed dial index already exists appears If you enter an invalid value Speed dial index invalid appears User Guide SoundPoint IP 670 Phone 6 Press the Save or Cancel soft keys to accept or cancel changes 7 Press to return to the idle display To assign a new speed dial key 1 Press and hold an un
48. g the SoundPoint IP Color Expansion Module on page 5 1 Typically the top most Line Key is reserved for the principal directory number DN of the phone Depending on how your administrator sets up your phone the display could resemble one of the following User Guide SoundPoint IP 670 Phone e One line 3163 Friday March 28 4 03 PM New Call Forward e Two lines 3161 and 3163 Friday May 16 9 36 AM H Lauren G New Call Forward Supporting Multiple Line Keys Per Line Each line on the phone can be configured to have more than one Line Key associated with it This enhances call visualization and simplifies call handling If this is the case the display could resemble the following figure Friday May 16 9 36 AM New Call Forward Incoming calls to this line will be distributed evenly among the available Line Keys Similarly outgoing calls will be distributed Your phone can be configured to have a combination of lines with a single Line Key and lines with multiple Line Keys Customizing Your SoundPoint IP 670 Desktop Phone Supporting Shared Lines Your SoundPoint IP 670 phone supports shared lines Note Shared lines are an optional feature and may not be supported on your particular system For more information contact your system administrator A shared line is indicated by a different line icon In the following figure the lines 3161 and 3163 are private and the line 3166 is
49. ght intensity e Headset Memory Mode e Headset hookswitch selection e Ring type e Language support localization e Background pattern You can mute the microphone and adjust the volume using separate keys Changing the Appearance of Time and Date The time and date appears on the graphic display of the SoundPoint IP 670 phone If the phone cannot obtain a time and date from the call server the display will flash Contact your system administrator if either the time or date is incorrect You can select from various formats for the time and date display Select and set options that are right for you You can also disable the time and date display so the time and date do not display on the phone screen Friday March 28 4 03 PM New Call Forward To configure the time and date formats 1 Press Mem J 2 Select Settings gt Basic gt Preferences gt Time amp Date 3 Select from Clock Date Clock Time Clock Order or Enable Disable Customizing Your SoundPoint IP 670 Desktop Phone 4 Using 4 and C scroll through the options under each of these selections 5 Press the Select soft key to confirm your choice The following figure shows the Clock Time menu l Clock Time 2 4 12 AMZPM Exit Select 6 Press to return to the idle display Changing the Display Contrast To adjust the contrast on the display to a comfortable level 1 Press Mem 2 Select Settings gt Basic gt Contr
50. ging may be accessible with a single key press Contact your system administrator about this option Press Men Select Features gt Messages gt Instant Messages 2 Optional If multiple lines are configured on your phone use 4 and to select the line to retrieve messages from 3 Press the New soft key Enter the number Use the 1 A a soft key to alternate between numeric and upper lower case alphanumeric modes Note You can also enter the SIP URL or IP address For more information on using a SIP URL or IP address refer to the instructions for using the handset in Placing Calls on page 3 2 Press the Ok soft key Do one of the following Tochoose from various pre scripted short messages press the Select soft key To compose a custom message press the Edit soft key Use dial pad keys to cycle through the character set Use keys 1 0 and to select special characters 7 Press the Send soft key 8 Press to return to the idle display Using the Advanced Features of Your SoundPoint IP 670 Desktop Phone Using Buddy Lists Presence Settings A buddy list is a list of users devices whose status or presence you can monitor Users update their presence setting for example Be right back Busy or Out to lunch and you can view their status in real time from your phone Your phone can watch the status of up to eight other phones or 48 buddies These other p
51. gt Analog Headset Mode 3 Use A or to select your headset and then press the Select soft key Analog Headset Mode 1 4 Regular Mode 2 0 Jabra DHSG 3 0 Plantronics Mode Back Select 4 Press to return to the idle display Selecting the Ring Type You can select different ring types to distinguish lines or to distinguish your phone from your neighbor s phone To change the incoming ring type 1 Press Mem 2 Select Settings gt Basic gt Ring Type 3 Optional If multiple lines are configured on your phone first select the line to change from the list using the 4 and User Guide SoundPoint IP 670 Phone 4 Use 4 and to select the desired ring type To hear the selected ring type press the Play soft key El Ring Type 1 0 Silent Ring 2 4 Low Trill 3 0 Low Double Trill 4 0 Medium Trill Play Back Select 5 Press the Select soft key to change to the selected ring type 6 Press to return to the idle display Note If you configure your SoundPoint IP 670 phone with a silent ring press the flashing Line key or the Answer soft key to answer the call If your handset is off hook the call is routed to the handset If your handset is on hook the call is routed to the speaker Changing the Language Many languages are supported by the SoundPoint IP 670 phone To change the language 1 Press Mew 2 Select Settings gt Basic gt Preferences gt Language 3
52. hold and then press the New Call soft key Using Text Messaging Note You can send and receive text messages using your phone Text messaging is supported in real time Your phone indicates text messages by a flashing Message Waiting Indicator LED on the front of the phone and optionally a visual notification on the graphic display The text messaging feature is an optional feature and may not be supported on your particular system If it is supported screen options may vary with your application Text messaging may be accessible with a single key press For more information contact your system administrator To read text messages 1 Do one of the following steps Press Messages Select Instant Messages Press Mew J Select Features gt Messages gt Instant Messages Press the InstMsg soft key 2 Optional If multiple lines are configured on your phone use 4 and to select the line to retrieve messages from The first message received displays last 3 Optional Do one of the following Press the Next or Prev soft keys to cycle through messages in order Press the More soft key to access the Delete Reply and New soft keys 4 Press to return to the idle display User Guide SoundPoint IP 670 Phone To send a text message 1 Do one of the following Press Messages Select Instant Messages Note Screen options may vary with your application Text messa
53. hones form your buddy list Your phone displays the status of your buddies in real time Your phone can be watched by up to eight other phones If your SoundPoint IP 670 phone is configured to work with Microsoft Live Communications Server 2005 the behavior of the presence setting and buddy lists is different For more information contact your system administrator To view and change your presence settings 1 Do one of the following Press l Select Features gt Presence gt MyStatus Press the MyStat soft key a My Status 2 0 Busy 3 0 Be right back 4 0 Away 2 Use 4 or to scroll through the list and then press the Select soft key to select your new status The phones watching your status will now display your new status Presence information will also be sent to watching phones when you go off hook or enable Do Not Disturb User Guide SoundPoint IP 670 Phone Managing Buddies Note The instructions in this section do not apply if your call server is Microsoft Live Communications Server 2005 In that case refer to the following section Integrating With Microsoft Live Communications Server 2005 To add or delete a contact from your buddy list 1 Press Directories 2 Select Contact Directory Use 4 and to highlight the contact You can also use the key to page up and the key to page down 4 Press the Edit soft key Scroll to the Watch Buddy field Use 9 and
54. ic legal rights which may vary depending on local law Copyright Notice Portions of the software contained in this product are Copyright 1998 1999 2000 Thai Open Source Software Center Ltd and Clark Cooper Copyright 1998 by the Massachusetts Institute of Technology Copyright 1998 2003 The OpenSSL Project Copyright 1995 1998 Eric Young eay cryptsoft com All rights reserved Copyright 1995 2002 Jean Loup Gailly and Mark Adler Copyright 1996 2004 Daniel Stenberg lt daniel haxx se gt Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR
55. ice mail messages by a flashing Message Waiting Indicator LED on the front of the phone and a visual notification on the screen If your phone has multiple lines an individual line indicator icon indicates voice mail messages on that line A stutter dial tone in place of normal dial tone indicates that one or more voice messages are waiting at the message center To listen to voice messages 1 Press Messages If multiple lines are configured on your phone select the line to retrieve messages from 2 Follow voice or visual prompts on the screen to retrieve your messages User Guide SoundPoint IP 670 Phone Using the Advanced Features of Your SoundPoint IP 670 Desktop Phone This chapter provides operating instructions for the advanced features of the Sound Point IP 670 desktop phone The topics include e Using Multiple Call Appearances e Using Text Messaging e Using Buddy Lists e Recording a Call e Playing Back a Recorded Call e Restarting Your Phone To customize your phone refer to Customizing Your SoundPoint IP 670 Desktop Phone on page 2 1 To read about the phone s basic features refer to Using the Basic Features of Your SoundPoint IP 670 Desktop Phone on page 3 1 To add a SoundPoint IP Color Expansion Module to your SoundPoint IP 670 phone refer to Using the SoundPoint IP Color Expansion Module on page 5 1 If you require additional information or assistance with your new phone contact your syst
56. ing for Contacts 00 00 diee eee eee 2 17 Managing Incoming Calls 00 0 2 19 Distinguishing Calls 0 6 6 2 19 Rejecting Calls oi 5 5 s6 cee cs Gindas gee bees pads nba esa Enaki 2 20 Diverting Calls ci covet ee eee EEE site EENE es Rete 2 20 System Customizations oi ccd eka tEn ETE EAEEREN EEEREN RES Kee x 2 21 Supporting Multiple Lines 0 00008 2 21 Supporting Multiple Line Keys Per Line 2 22 Supporting Shared Lines 000000 00008 2 23 3 Using the Basic Features of Your SoundPoint IP 670 Desktop Phone Placing Cals 25 c ct5 ios bus gedattn Leann ienai e ad ai a ea a ae dhbeda tna 3 2 Answering Call sic io tise tsnaveecatetene Leg Hie phe e a Peete ak ache catia 3 4 Ending Calls 006 cave sn neriu ntos Eee es bea EM wn SEEE ea oR 3 7 Redialing Numbers 20s sts os siniri ta u bs ties wont ede vege asians 3 8 Placing Calls on Hold 0 6 ten eee eee 3 8 Hosting Conference Calls 0 0 0 nanan cece eee eee 3 9 Setting Up Conference Calls 0 0 2 eee eee 3 10 Managing Conferencing Calls 00000 3 12 Adding Parties to Conference Calls 0 0000004 3 14 Joining Conferences 0 6 tirakada eens 3 16 Splitting Conference Calls 0 3 16 Ending Conferencing Calls 0 000000000 3 16 Transferring Calls c g seit neeun eye Gace Re
57. k do not connect safety extra low voltage SELV circuits to teleconference station network TNV circuits LAN ports contain SELV circuit and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables This product is rated 48Vdc 0 375A When used with the optional external power supply the power supply shall be a Listed power supply with a LPS output rated 48V min 0 375A Russian Compliance Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity DoC CNY 1985 Expiry 01 04 2011 Safety Notices 4 Safety Notices Safety and Compliance continued New Zealand Telepermit Polycom SoundPoint IP670 VoIP Telephone PTC 220 08 063 PTC General Warning 1 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services The Use of IP Networks through the PSTN 2 Internet Protocol IP by its nature introduces delay into speech signals as each data packet is fo
58. le refer to Changing the Backlight Intensity on page 2 4 Placing Calls When you connect a SoundPoint IP Color Expansion Module to your phone you can place a call using one of the Line Keys User Guide SoundPoint IP 670 Phone To place a call using a SoundPoint IP Color Expansion Module Line Key gt gt Press the assigned gt gt directly opposite the number on the graphic display Jane Doe 3409 John Doe 4310 Bill Smith 3411 Home For more information on placing a call refer to Placing Calls on page 3 2 Answering Calls When you connect a SoundPoint IP Color Expansion Module to your phone you can answer a call using one of the Line Keys To answer a call using a SoundPoint IP Color Expansion Module Line Key gt gt Presstheassigned gt gt directly opposite the line with the fast flashing green LED indicator For more information on answering a call refer to Answering Calls on page 3 4 Assigning Speed Dial Keys You can associate contacts with Line Keys on the SoundPoint IP Color Expansion Module for single touch dialing of frequently used numbers Speed Dial entries are consecutively placed next to assigned Line Keys POLYCOM Using the SoundPoint IP Color Expansion Module For example in the figure below press the fourth Line Key to dial home Jane Doe 3409 P John Doe 4310 f Bill Smith 3411 F To assign a new
59. nced Features of Your SoundPoint IP 670 Desktop Phone 2 Press the Record soft key To Greg Slowski 3163 ES 6 6 br Wed Apr 2 3 14 PM 3 To start recording press the Start soft key To Greg Slowski 3163 ES 6 6 br Wed Apr 2 3 15PM Stop Pause Back R appears on the graphic display while the phone records If you press the Back soft key you can access the top level soft keys for example Hold EndCall Trnsfer and Confrnc You must navigate back using the More and Record soft keys to again access the Stop and Pause soft keys 4 Stop recording in one of the following ways Press the Stop soft key Hang up or end the active call Recording Conferences You can record conference calls in the same way as other calls with the following exceptions e All parties ina conference call are recorded If one of the conference parties Py presses Ch they are not recorded e When all parties in a conference call are put on hold together recording is paused You can place or answer other calls which will be recorded in the same file When the conference call is resumed recording of the conference resumes User Guide SoundPoint IP 670 Phone Pausing and Resuming Recording You can pause recording by pressing the Pause soft key When you press the Resume soft key recording continues with the same wav file To pause a recording gt gt Press the Pause soft key P
60. ndPoint IP 670 provides a powerful yet flexible IP communications solution delivering excellent voice quality The high resolution colorgraphic display supplies content for call information multiple languages directory access and system status The SoundPoint IP 670 supports advanced functionality including multiple call and flexible line appearances HTTPS secure provisioning presence custom ring tones local conferencing applications and Polycom HD Voice technology The SoundPoint IP 670 provides a visually improved platform for applications which can leverage its color display Powered by state of the art Gigabit Ethernet IP telephony technology the SoundPoint IP 670 features a future proof dual port Gigabit Ethernet switch for seamless integration with a computer or desktop server For organizations with existing GigE deployment the SoundPoint IP 670 delivers unobstructed high speed access to data and productivity boosting data and applications For organizations with plans to migrate to GigE the SoundPoint IP 670 protects investment in desktop networking When equipped with up to three SoundPoint IP Color Expansion Modules the Sound Point IP 670 turns into a productivity enhancing attendant console for attendants to increase call handling capability and to view presence information without the need for a computer This chapter contains e Parts List e Assembling Your SoundPoint IP 670 Desktop Phone e Registering You
61. o Not Disturb is enabled on your phone For more information contact your system administrator Call Forwarding is not available on shared lines This feature is local to the phone and may be overridden by call server settings For more information contact your system administrator Static Forwarding To forward all incoming calls to another party 1 From the idle display press the Forward soft key Forwarding Type Select 1 Always Disabled 2 No Answer Disabled 3 Busy Disabled Exit Select 2 Optional If multiple lines are configured on your phone select the line to forward from the list using 4 and 3 Using A and select the forwarding type you want to change and then press the Select soft key The options are Always To forward all incoming calls No Answer To forward unanswered incoming calls Busy To forward calls that arrive when you are already in a call 4 Depending on your selection User Guide SoundPoint IP 670 Phone a Ifyou selected Always enter a number to forward all future incoming calls to Call Forward Call Forward Always 1 Asci Call Forward Always 1 Asci Ascii Contact Enable Ext V4 Enable Exit 1 A a a b If you selected No Answer enter a number to forward all unanswered incoming calls to and how many rings to wait before forwarding one ring is approximately six seconds A value of 2 is recommended
62. oE 1 4 power source phone 1 3 presence 4 5 R received call lists 2 10 recording calls file format 4 9 how to start 4 11 how to stop 4 11 introduction 4 8 pausing 4 12 resuming 4 12 redialing numbers 3 8 restarting phone 4 17 right arrow key Placed Calls shortcut 2 11 ring type 2 7 RJ 9 1 6 S shared lines 2 23 silent ring answering calls 3 5 SoundPoint IP 670 adjusting backlight intensity 2 4 adjusting display contrast 2 3 adjusting volume 2 10 advanced features 4 1 answering calls 3 4 3 5 5 6 assembling 1 3 attaching base 1 6 basic features 3 1 buddy lists 4 5 busy lamp field 5 8 call lists types of 2 10 calls on hold 3 8 Color Expansion Module 5 1 conferences calls 3 9 contact directory 2 11 customizing 2 1 Do Not Disturb 3 21 electronic hookswitch 2 7 ending calls 3 7 ending conferences 3 16 features list of 1 9 figure features 1 9 first time use 1 14 forwarding calls 3 19 getting started 1 1 handset 1 5 headset 1 5 headset memory mode 2 6 illustration 1 2 instant messaging 4 3 language support 2 8 managing conferences 3 12 multiple call appearances 4 1 multiple keys per line 2 22 muting microphone 2 10 navigation key usage 1 14 parts list 1 2 placing calls 3 2 5 5 playing back calls 4 13 presence 4 5 recording calls 4 8 redialing numbers 3 8 restarting phone 4 17 ring type 2 7 setting time and date 2 2 setting up conferences 3 10 shared lines 2 23 speed di
63. of the following Enter the number to which you want to transfer the call Refer to Placing Calls on page 3 2 User Guide SoundPoint IP 670 Phone 3 As soon as you hear the ring back sound or after the party answers and you speak to the party press fanst or the Trnsfer soft key Wed Apr 2 2 31 PM Cancel Split Trnsfer You can talk privately to the party to which you are transferring the call before the transfer is completed If you are using a handset the transfer can be completed by putting the handset on the cradle You can cancel the transfer before the call connects by pressing the Cancel soft key Performing a Blind Transfer To perform a blind transfer 1 During a call press fanst or the Trnsfer soft key 2 Press the Blind soft key Blind transfer to Wed Apr 2 2 35 PM Cancel URL 3 Do one of the following steps 3 18 Enter the number to which you want to transfer the call Refer to Placing Calls on page 3 2 At this point the call is connected to the number to which you are transferring them Using the Basic Features of Your SoundPoint IP 670 Desktop Phone Forwarding Calls Note You can configure your phone so that all incoming calls are forwarded to another party refer to Static Forwarding You can also forward calls while your phone rings refer to Dynamic Forwarding You can forward all incoming calls to another party while D
64. or alteration e Unauthorized use of common carrier communication services accessed through the product e Abuse misuse negligent acts or omissions of Customer and persons under Customer s control or e Acts of third parties acts of God accident fire lightening power surges or outages or other hazards Warranty Exclusive IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS Safety Notices 2 Safety Notices Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any inte
65. or midd PC Connection optional Connecting the Handset and Optional Headset To connect the handset and optional headset 1 Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone User Guide SoundPoint IP 670 Phone 2 Connect the headset optional to the headset jack on the back of the phone Headset Handset optional eT E a m oco DC 24V LAN PC HEADSET HANDSE For information on supported headsets go to www polycom com support voice and ay enter Headset Compatibility List in the Knowledge Base text box POLYCOM Attaching the Base You can attach the base to the SoundPoint IP 670 phone in one of two ways e Asadesk mount e Asa wall mount Note The wall mount is not included in SoundPoint IP 670 package Contact your system administrator if you require one Getting Started with Your SoundPoint IP 670 Desktop Phone To attach the base as a desk mount 1 Place all cords in the recessed area above the modular jacks 2 Align the two protrusions on the bracket with their corresponding holes in the phone User Guide SoundPoint IP 670 Phone To attach the base as a wall mount 1 Place all cords in the recessed area above the modular jacks 2 On the back of the phone remove the key located behind the hookswitch and reposition it so that the end tab at
66. p Phone on page 2 1 To read about the phone s advanced features refer to Using the Advanced Features of Your SoundPoint IP 670 Desktop User Guide SoundPoint IP 670 Phone Placing Calls Phone on page 4 1 To add a SoundPoint IP Expansion Module to your SoundPoint IP 670 phone refer to Using the SoundPoint IP Color Expansion Module on page 5 1 If you require additional information or assistance with your new phone contact your system administrator You can place a call in many ways using your SoundPoint IP 670 phone e Using the handset e Using the speakerphone e Using the headset You can also dial the number first and then choose the method you will use to speak to the other party You can search the call lists the local contact directory or the corporate directory and dial from the search results page For more information refer to Managing Call Lists on page 2 10 and Managing Contacts on page 2 11 During a call you can alternate between Speakerphone Hands Free Headset or Handset modes by pressing the gt or Q keys or picking up the handset The call duration of active calls is visible within the active call window on the graphic display In the figure below the call to Greg Slowski has lasted 1 minute and 4 seconds To Greg Slowski 3164 1 04 Wed Apr 2 1 37PM Hold End Call Trnsfer Confrne Using the Basic Features of Your SoundPoint IP 670 Desktop Phone To place a call using the hand
67. r SoundPoint IP 670 Desktop Phone e Features of Your SoundPoint IP 670 Desktop Phone e Before You Use Your SoundPoint IP 670 Desktop Phone User Guide SoundPoint IP 670 Phone Parts List To customize your phone refer to Customizing Your SoundPoint IP 670 Desktop Phone on page 2 1 To read about the phone s basic features refer to Using the Basic Features of Your SoundPoint IP 670 Desktop Phone on page 3 1 To read the phone s advanced features refer to Using the Advanced Features of Your SoundPoint IP 670 Desktop Phone on page 4 1 To add a SoundPoint IP Color Expansion Module to your SoundPoint IP 670 phone refer to Using the SoundPoint IP Color Expansion Module on page 5 1 If you require additional information or assistance with your new phone contact your system administrator The following components are included in your SoundPoint IP 670 phone package e Polycom SoundPoint IP 670 phone Wy POLYCOM O eEO EERE ORRIO Po D so S Pe SY QIMA os Snr nat Getting Started with Your SoundPoint IP 670 Desktop Phone e Phone Base e Network Power Cable e Quick Start Guide and registration card Check this list before installation to ensure that you have received each item If you are missing any items contact your system administrator Assembling Your SoundPoint IP 670 Desktop Phone This se
68. rd incoming calls by pressing the Forward soft key For more information refer to Dynamic Forwarding on page 3 21 To answer an incoming call on a shared line 1 Answer the incoming call 2 Press i or the Hold soft key Anyone on another phone configured to use the same shared line may take the call by selecting the Line Key associated with the call on hold represented by a flashing red LED Ending Calls To end a call gt gt Do one of the following Ifyou are using the handset press the EndCall soft key or replace the handset Ifyou are using a headset press C Ifyour are using the speakerphone press gt User Guide SoundPoint IP 670 Phone Redialing Numbers To redial the last call placed from your phone gt gt Press A call to your last placed call is attempted To Greg Slowski 3164 i Andrew Wed Apr 2 1 46PM To redial a previously placed call refer to Managing Call Lists on page 2 10 Placing Calls on Hold During a call press Wit or the Hold soft key The hold icon will display on the line key label Hold Greg Slowski 3164 Wed Apr 2 157PM Resume New Call Trnsfer Confrne f Press Hold again or the Resume soft key to retrieve the call The registered line icon appears as the line indicator Note The Hold feature typically generates music or a beeping tone Therefore avoid putting a conference call on hold Using the Basic Features of
69. re not recorded Local tones and indications for example DTMF tones when dialing are not recorded However tones from another party s phone may be recorded You can start pause resume and stop recording through the use of soft keys All active calls that occur on your phone between the time you press the Start soft key and the Stop soft key are recorded alternating in the same wav file For example you place a call to party A and after they answer you start recording on October 4 2007 at 11 22am While speaking with party A you get an incoming call You put party A on hold and speak with party B When you finish speaking with party B you return to speaking with party A While speaking with party A again you get another incoming call You put party A on hold and speak with party C When you finish speaking with party C you return to speaking with party A You end your call with party A and recording stops Your conversations with parties A B and C are all recorded in the same wav file as follows 4OCT2007_112227 wav 11 22am Talk with A 11 32 am Talk with B 11 37 am Talk with A 11 39 am Talk with C 11 40 am Talk with A 11 45 am If there is insufficient free space on the USB device when you press the Start soft key recording does not start and the message USB device is full Recording cancelled appears If the USB device becomes full during recording recording stops and the message USB device i
70. rferences received including interference that may cause undesired operation Class B Digital Device or Peripheral Note This equipment is tested and complies with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experience radio TV technician for help Modifications In accordance with Part 15 of the FCC Rules the user is cautioned that any changes or modifications not expressly approved by Polycom Inc could void the user s authority to operate the equipment This equipment may not be used on a coin service or party line Installa
71. rmulated and addressed Telecom Access Standards recommends that suppliers designers and installers using this technology for calls to or from the PSTN refer to ITU E Model requirements in the design of their networks The overall aim is to minimise delay distortion and other transmission impairments particularly for those calls involving cellular and international networks which already suffer extensive delay The Use of Voice Compression through the PSTN 3 Because of the extensive delay already experienced when calling cellular and international networks some of which is already caused by their use of voice compression technologies Telecom Access Standards will only approve G711 voice technology for use on the PSTN G711 is an Instantaneous Speech encoding Technique whereas G729 and all its variants are considered Near Instantaneous introducing additional delay into the speech signal Echo Cancellation 4 Echo cancellers are not normally required in the Telecom PSTN because geographic delays are acceptable where CPE return loss is maintained within Telepermit limits However those private networks making use of Voice over IP technology are required to provide echo cancellation for all voice calls The combined effect of audio VoIP conversion delay and IP routing delay can cause the echo cancellation time of 64 mS to be required Modification of this Polycom SoundPoint IP670 VoIP Telephone for the New Zealand Network 5 All
72. rom the keypad Use the 1 A a soft key to select between numeric and upper lower case alphanumeric modes Use the Encoding soft key to access special characters in other languages Add To Directory A Ascii First Nome i Last Name Contact Speed Dial Index 4 Save 1 A a Cancel Encoding 6 Enter a contact number This is a required field and it must be unique not already in the directory 7 8 Customizing Your SoundPoint IP 670 Desktop Phone Optional Change the Speed Dial Index field It is automatically assigned to the next available index value For more information refer to Assigning Speed Dial Keys on page 3 22 Add To Directory 1 Ascii Speed Dial Index 4 Ring Type Divert Contact Auto Reject Bete str Save 1 A a Cancel Optional Change the Ring Type and Divert Contact fields These fields may be left blank H For more information on setting the Ring Type field refer to Distinguishing Calls on page 2 19 For more information on diverting contacts refer to Diverting Calls on page 2 20 Optional Change the Auto Reject Auto Divert Watch Buddy and Block Buddy fields Use K and P to switch between Enabled and Disabled settings For more information on setting the Auto Reject field refer to Rejecting Calls on page 2 20 For more information on setting the Watch Buddy and Block Buddy fields refer to Managing Buddies on page 4 6
73. s To split a conference call gt gt From the Active Conference page press the More soft key and then press the Split soft key to split the conference All calls are split into individual calls and put on hold Ending Conferencing Calls To end a conference call gt gt From the Active Conference page press the End Call soft key or hang up The other parties will continue to be connected Using the Basic Features of Your SoundPoint IP 670 Desktop Phone Transferring Calls A call can be transferred in one of three ways e Consultative transfer The party to whom you want to transfer the call answers their phone before you transfer the call or hang up You can consult with them before completing the transfer Performing a Consultative Transfer on page 3 17 e Blind transfer The call is automatically transferred after you dial the number of the party to whom you want to transfer the call Performing a Blind Transfer on page 3 18 e Attended transfer The parties are automatically connected to each other after you exit the conference Set up a conference call and then end your participation For more information refer to Hosting Conference Calls on page 3 9 Performing a Consultative Transfer To transfer a call 1 During a call press the or the Trnsfer soft key The active call is placed on hold 43163 Transfer to i Byron Smi Wed Apr 2 229 PM Cancel URL Blind 2 Do one
74. s full Recording stopped appears User Guide SoundPoint IP 670 Phone we POLYCOM Note Recording Calls 4 10 If you remove the USB device during recording recording stops and the message USB device removed unsafely Recording cancelled appears Polycom recommends that you do not remove the USB device while recording The file being recorded at that time will be incomplete and cannot be played back later There is a small probability that the USB device itself may be damaged by this action You may be required by federal state and or local laws to notify some or all called parties when you are recording either one party or all party consent Specific information about US state requirements can be found at http www rcfp org taping Telephone call recording regulations in other countries vary widely Polycom recommends checking with the local government s telecommunications authority and government legal agencies Other information that may useful can be found at e http Awww fcc gov cgb consumerfacts recordcalls html e _ http Awww privacyrights org fs fs9 wrtp htm This section includes information on e Recording Calls e Recording Conferences e Pausing and Resuming Recording To playback recorded calls refer to Playing Back a Recorded Call on page 4 13 To record a call 1 During a call press the More soft key 8 6 hr Wed Apr 2 3 13PM Confrne Record More Using the Adva
75. second party are put on hold Note If configured for single key press conferences all conference participants hear the dial tone and ringback when the conference host places a call to a new party 6 Call the third party 7 After the third party answers press or the Confrnc soft key again to join all parties in the conference Note If configured for single key press conferences you do not need to press the Confrnc key again A conference similar to this one will now exist Conference Host ae AAA Four Party Conference User Guide SoundPoint IP 670 Phone 8 Repeat steps 5 to 7 until you have added all intended parties Managing Conferencing Calls To manage a conference call You are currently in a conference call Active Conference 1 12 Wed Apr 2 2 05PM Hold End Call Manage More 1 Press the Manage soft key The Manage Conference page appears 1 Greg Slowski 1145 2 Grace Bourne 1078 Add Far Mute Hold More Press the More soft key to see the Remove Info and Back soft keys Press the Info soft key to view more information about the selected party Press the Back soft key to exit the conference management feature Using the Basic Features of Your SoundPoint IP 670 Desktop Phone 2 Do one of the following To add a new party press the Add soft key Call another party as you would using Conference or the Confrne soft key outside the conferen
76. set gt gt Do the following steps in any order Pick up the handset Dial the number using the dial pad H Andrew Enter number End Call URL Note You can also dial using the SIP URL or IP address To obtain the IP address of your phone press the Menu key and then select Status gt Platform gt Phone The IP address is listed together with other phone information The maximum URL or IP address length is 32 characters For example 10 3 0 42 sip jane polycom com Press the URL soft key and enter the URL or IP address Use for and for Then press the Send soft key to complete the call Your phone may not support SIP URL or IP address dialing Contact your system administrator To place a call using Hands Free Speakerphone mode Note If Handsfree mode disabled appears on the graphic display after you press the speakerphone key your system administrator has disabled the speakerphone on your phone gt gt Do one of the following With the handset on hook press lt gt 4 or the New Call soft key to obtain a dial tone i Dial the number using the dial pad With the handset on hook dial the number using the dial pad Press C gt or the Dial soft key User Guide SoundPoint IP 670 Phone To place a call using the headset gt gt Do one of the following With the optional headset connected press gt gt or the New Call soft key to obtain
77. sktop Phone represent Icon Description Registered line solid a am Registered shared line a Unregistered line outline E3 Voice mail Text messages Speed dial Po Ringing Call in progress with HD Voice Call in progress K Call Forward Do Not Disturb Ox De Conference Presence Busy Lamp Field BLF 13 User Guide SoundPoint IP 670 Phone Before You Use Your SoundPoint IP 670 Desktop Phone Note The background and key colors that appear on your SoundPoint IP 670 phone may differ from what appears in this user guide For more information refer to Changing the Graphic Display Background on page 2 9 Using the Navigation Keys To help you navigate menus and enter data use these tips e To scroll through lists use 4 and or hold down A and v e Press the key to page up Press the key to page down Use these shortcuts when lists appear on more than one page e To move one level down and one level up when menus have submenus use K and gt e To exit from any menu press e To exit from any directory press e Use the dial pad keys to navigate through and make selections in numbered menu lists e Toenter text using the dial pad press the number keys one or more times For example for A press 2 and for C press 222 When in text entry mode the title will show whether keys will generate digits 1 upper case
78. sktop Phone You can customize your SoundPoint IP 670 desktop phone by adjusting the setting for time and date display contrast and ring type for example You can add contacts to the phone s directory manually or from call lists You can handle incoming calls from different contacts in different ways This chapter provides basic operating instructions for customizing your Sound Point IP 670 phone This chapter contains e Configuring Basic Settings e Managing Call Lists e Managing Contacts e Managing Incoming Calls Some customizations of your SoundPoint IP 670 phone are performed by your system administrator These include Supporting Multiple Lines Supporting Multiple Line Keys Per Line Supporting Shared Lines To read about the phone s basic features refer to Using the Basic Features of Your SoundPoint IP 670 Desktop Phone on page 3 1 To read about the phone s advanced features refer to Using the Advanced Features of Your SoundPoint IP 670 Desktop Phone on page 4 1 To add a SoundPoint IP Color Expansion Module to your SoundPoint IP 670 phone refer to Using the SoundPoint IP Color Expansion Module on page 5 1 If you require additional information or assistance with your new phone contact your system administrator User Guide SoundPoint IP 670 Phone Configuring Basic Settings You can configure the following basic settings through use of e Appearance of the time and date e Display contrast e Backli
79. speed dial key 1 Press and hold an unassigned gt gt A new empty entry in the contact directory is automatically opened allowing contact information to be added Press the More soft key Press the Add soft key Optional Enter first and or last name of the contact from the keypad Use the 1 A a soft key to select between numeric and upper lower case alphanumeric modes Use the Encoding soft key to access special characters in other languages Enter a contact number The number must be unique not already in the directory Change the Speed Dial Index field Valid speed dial index values are from 1 to 9999 If you enter a speed dial index that already Speed dial index already exists appears If you enter an invalid value Speed dial index invalid appears Polycom recommends that you assign speed dial index values consecutively For example if you assign the third Line Key to the speed dial index value 2 assign the fourth Line Key to the speed dial index value 3 User Guide SoundPoint IP 670 Phone 7 Press the Save or Cancel soft keys to accept or cancel changes 8 Press to return to the idle display For more information on assigning speed dial keys refer to Assigning Speed Dial Keys on page 3 22 Using the Busy Lamp Field The busy lamp field BLF feature allows you to monitor the hook status and presence information of other users You monitor status information through the BLF L
80. ss the ringing Line key or the Answer soft key to answer the call If your handset is off hook the call is routed to the handset If your handset is on hook the call is routed to the speaker Answering When Not in Another Call In all cases the active call will appear on the graphic display showing call duration and destination To answer a call using the handset gt gt Pick up the handset To answer a call using Hands Free Speakerphone mode If Handsfree mode disabled appears on the graphic display after you press the speakerphone key your system administrator has disabled the speakerphone on your phone gt gt Do one of the following Press gt D With the handset on hook press lt gt gt next to the flashing green status indicator User Guide SoundPoint IP 670 Phone Press the Answer soft key To answer a call using the headset gt gt Press Q If Headset Memory Mode is activated press lt gt gt or the Answer soft key Answering When in Another Call If you have an active call and an incoming call arrives on the same line do one of the following e If your phone is configured for a single Line Key per line You may hear a call waiting tone and you will see the second call appearance Caller information for the incoming call appears on the graphic display e If your phone is configured for multiple Line Keys per line You may hear a call waiting tone the s
81. stem For more information contact your system administrator If the Call Recording and Playback feature is available and you plug a removable USB device into the USB port on your SoundPoint IP 670 you can record active calls on your phone Recordings are stored as wav files on the USB device You can record up to 4 hours in one file The approximate time remaining for recording the free space on the USB device is shown on the graphic display Wednesday April 2 3 04PM ESS 8 6 hr New Call Forward The Record soft key controls recording and is available e When there are one or more calls connected to your phone you may need to press the More soft key to see it e During an active call e When calls are on hold e During a consultative transfer or conference call The Record soft key is not available Using the Advanced Features of Your SoundPoint IP 670 Desktop Phone e When there are no connected calls on your phone e When you place a new call to transfer or to conference e When the phone prompts you to answer an incoming call If you put an active call on hold recording pauses Recording continues if the called party puts you on hold Recording stops if all active calls end no matter who ends the calls p If you press W while recording only the called parties are recorded Tones and indications for example dialing of digits or ringing from another party s phone that occur before a call connects a
82. t Not visible when you connect the SoundPoint IP Color Expansion Module to the phone Power automatically transfers from the host phone to the SoundPoint IP Color Expansion Module s upon connection You can plug in and unplug the units at any time 2 Line Speed Dial Keys Use these keys to activate up to 47 lines or speed dials that can be assigned to your phone Using the SoundPoint IP Color Expansion Module ltem Description 3 Line Indicators Individual multi color LEDs display the dynamic call state and remote user status busy lamp field BLF and presence The mapping is Solid green An active call is in progress Fast flashing green There is an incoming ringing call Flashing green Another party has put you on hold Flashing red The call is on hold Solid red The line is busy remotely shared lines 4 Graphic Display Shows information about lines or speed dials 5 Infrared Lens Facilitates communications to the host phone and other Expansion Modules Adjusting the Display Contrast To adjust the display contrast on a SoundPoint IP ColorExpansion Module refer to Changing the Display Contrast on page 2 3 Note Once you have saved your new display contrast setting there may be some delay before the Expansion Module display returns to the selected background Adjusting the Backlight To adjust the backlight on a SoundPoint IP Color Expansion Modu
83. t Headset and Hands free Speakerphone You can still hear all other parties while mute is enabled D To turn off Microphone Mute press lt 4 again Adjusting the Volume Press EC C DD to adjust receiver volume during a call Pressing these keys in the idle state adjusts the ringer volume Note To conform to regulatory requirements handset and headset volume will return to a preset level after each call but your system administrator can change this Hands free Speakerphone volume settings will be maintained across calls Managing Call Lists Your phone maintains local lists of missed received and placed calls Each list contains 100 entries Press followed by Call Lists gt Missed Calls Received Calls or Placed Calls The following shows a Placed Calls list Placed Calls 1 Greg Slowski 3164 Dial Edit Exit More Customizing Your SoundPoint IP 670 Desktop Phone Manage the call list by doing the following e To edit the phone number press the Edit soft key e To return the call press the Dial soft key e To view information about the call press the More soft key followed by the Info soft key e To store the contact in the Contact Directory press the More soft key followed by the Save soft key e To delete the call from the list press the More soft key followed by the Clear soft key Press to return to the idle display Note Press the Right arrow key from the idle display to access
84. t will appear as a contact in Microsoft Office Communicator and Windows Messenger Any contact you add as a contact in Microsoft Office Communicator and Windows Messenger will appear in your buddy list To view and change your presence refer to Presence Settings on page 4 5 For more information contact your system administrator To add a contact to your buddy list Pres Select Features gt Presence gt Buddy Status Press the More soft key Press the Add soft key Enter the number of the contact So 2p Press the Submit soft key 7 Press to return to the idle display To view and change your privacy list 1 Press 2 Select Features gt Presence gt Buddy Status gt Privacy List 3 Use 4 and to scroll through the list to find the contact Press the Edit soft key moe Scroll down to the Access field User Guide SoundPoint IP 670 Phone 6 Use lt and D to enable or disable the Access field When Access is enabled you allow the contact to see your presence When Access is disabled you prevent the contact from seeing your presence The default for Access is Disabled 7 Press to return to the idle display For more information on contacting buddies refer to Placing Calls on page 3 2 or the Microsoft Office Communicator and Windows Messenger documentation Recording a Call Note Call Recording is an optional feature and may not be supported on your particular sy
85. that you can distinguish different parties by ring type This feature is local to the phone and may be overridden by your organization s settings For more information contact your system administrator To set a distinctive ring type for a contact 1 Press Directories 2 Select Contact Directory Use 4 and to highlight the contact You can also use the key to page up and the key to page down 4 Press the Edit soft key and then scroll to the Ring Type field Edit Contact 1 Ascii Last Name Smith Ri Contact 3604 Speed Dial Index 1 Ring Type E Save 1 A a Cancel 5 Enter the number corresponding to one of the ring types available For more information refer to Selecting the Ring Type on page 2 7 Optional To remove an existing value press Press the Save or Cancel soft keys to accept or cancel changes 8 Press to return to the idle display User Guide SoundPoint IP 670 Phone Rejecting Calls Note Diverting Calls You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail Rejecting calls is not available on shared lines To send incoming calls from a contact directly to voice mail 1 Press Directories 2 Select Contact Directory Use 4 and to highlight the contact You can also use the key to page up and the key to page down 4 Press the Edit soft key and then scroll to the Auto Reject
86. tion Instructions Installation must be performed in accordance with all relevant national wiring rules L Installation doit tre ex cut e conform ment a tous les r glements nationaux applicable au filage lectrique When using PoE Power over Ethernet the equipment is to be connected only to PoE networks without connections to the outside plant Plugs Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible La prise lectrique a laquelle l appareil est branch doit tre install e pr s de l quipement et doit toujours tre facilement accessible Industry Canada IC This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada Safety Notices 3 User Guide SoundPoint IP 670 Phone Safety and Compliance continued CE and VCCI Mark This SoundPoint IP 670 SIP is marked with the CE mark This mark indicates compliance with EC Directives 2006 95 EC and 2004 108 EC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough Berkshire SL1 4DX UK OAL TRAPS ERS A ERMA VCCI oki ee ee ee eee RANE LTWETA CDIBBIVACT VEY a USAR CIEL T fF SILA ex Zs fh ca 2 Ae amp ike a A LDBHY ES Huge AAC o TIE LVR YU HVA LUT FAV WARNING Electrical Safety To avoid electric shoc
87. und to Customer the purchase price paid for the defective product All products that are replaced will become the property of Polycom Replacement products or parts may be new or reconditioned Polycom is expected to warrant any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom The repaired or replaced item will be shipped to Customer at Polycom s expense not later than thirty 30 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered to Customer The product software comes with 90 day software warranty providing for software updates minor releases bug fixes To continue to receive support purchasing a maintenance contract is the most economical solution Exclusions Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from e Failure to follow Polycom s installation operation or maintenance instructions e Unauthorized product modification
88. ur system administrator check that the switch is supplying power to the phone Do one of the following e Refer to Changing the Display Contrast on page 2 3 To obtain a default level of contrast restart the phone Refer to on page Outbound or inbound calling is unsuccessful Do one of the following e Place a call to the phone under investigation Check that the screen indicates incoming call information e Lift the handset Ensure the dial tone is present and place a call to another extension or number Check that the screen changes in response The display flickers A certain type of older fluorescent lighting causes the display to appear to flicker Do one of the following e Move the SoundPoint IP 670 SIP phone away from the lights e Replace the lights User Guide SoundPoint IP 670 Phone Audio Symptom Problem Corrective Action There is no audio on the headset The connections are not correct Do one of the following Ensure the headset is plugged into the jack marked Headset at the rear of the phone Ensure the headset amplifier if present is turned on and or the volume is correctly adjusted If the amplifier uses batteries check that they are fully charged Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware From the diagnostics menu you c
89. ve or inactive Press the Menu key and then select Status gt Network gt Ethernet From the Ethernet page scroll to the LAN port field and verify that it is active To attempt re registration to the call server reboot your phone Contact your system administrator Calling Troubleshooting Your SoundPoint IP 670 Desktop Phone Symptom Problem Corrective Action There is no dial tone Power is not correctly applied to Do one of the following the SoundPoint IP 670 phone e Check that the screen is illuminated Make sure the LAN cable is inserted properly at the back of the phone try unplugging and re inserting the cable If using Power over Ethernet PoE have your system administrator check that the switch is supplying power to the phone Dial tone is not present on one of Do one of the following the audio modes e Switch between Handset Headset if present or Hands Free Speakerphone to see if the dial tone is present for one of audio modes e Ifthe dial tone exists on another audio mode connect a different handset or headset to isolate the problem User Guide SoundPoint IP 670 Phone Symptom Problem Corrective Action The phone does not ring Ring setting or volume is low Do one of the following Adjust the ringing level from the front panel using the volume up down keys Check status of Handset Headset if connected and Hands Free
90. y the message Directory update in progress appears momentarily Then the corporate directory entries appear If no corporate directory entries appear review your search criteria Your criteria may be set to exclude all corporate directory entries 3 Search for the contact in one of the following ways Use 4 and to highlight the contact You can also use the key to page up and the key to page down Press the Search soft key and then enter the first few letters or numbers of the first name last name or any other parameter displayed in the list Press the Submit soft key Search A Ascii Last Name First Name Phone Number 604 URL iQ Submit 1 A a Back Encoding Using the dial pad enter the first few characters of the contacts s last name The characters that you enter appear on the second line of the graphic display ii Bourne Grace 60415553233 j Back j Search The entries whose last name begin with the characters that you entered or are alphabetically next to the characters that you entered appear on the graphic display Customizing Your SoundPoint IP 670 Desktop Phone Managing Incoming Calls Distinguishing Calls Note You can distinguish incoming calls by setting distinctive rings for contacts in your contact directory sending particular calls directly to your voice mail or transferring particular calls to another party You can customize your phone so
91. y is removed from the conference To return the party to the conference press the Add soft key refer to the first optional step above Adding Parties to Conference Calls To add a party to a conference call using the Join soft key You are currently hosting a conference call between a number of parties Conference Host Three Party Conference Using the Basic Features of Your SoundPoint IP 670 Desktop Phone To add a party to a conference call using the Join soft key i 1 From the Manage Conference page press or the Hold soft key The other parties in the conference call are placed on hold Note If configured for local conference hold the other parties in the conference call can continue to speak with each other while you place the new call Press the New Call soft key Place a call to a new party After the new party answers press the Join soft key All parties in the conference call can now hear each other Conference Four Party Conference User Guide SoundPoint IP 670 Phone Joining Conferences To join two conferences Previously you set up two separate conference calls between a number of parties Only one conference can be active at a time Host of Both A Conferences A Conference A a ConferenceB JN eee lt Baa 1 From the idle display press the Join soft key Both conferences are joined into a single five way conference Splitting Conference Call
92. your phone refer to on page contact your system administrator Your system administrator may want to troubleshoot your phone in more detail before restarting the phone and losing current status information User Guide SoundPoint IP 670 Phone Access to Screens and Systems Symptom Problem Corrective Action There is no response when you press a feature key The SoundPoint IP 670 phone is not in an active state Do one of the following Press the keys more slowly Check with your system administrator to see if the key has been mapped to a different function or is disabled Place a call to the phone to check that inbound call display and ringing is normal If successful try to press feature keys within the call to access the Main Menu for example To confirm that the line is active press the Menu key and then select Status gt Lines gt Line Information From the Line Information page verify that your phone line is registered To attempt re registration to the call server reboot your phone Contact your system administrator The screen shows Network Link is Down The LAN cable is not properly connected Do one of the following Check termination at the switch or hub furthest end of the cable from the phone Check that the switch or hub is operational flashing link status lights or contact your system administrator Check if the LAN port is acti

Nortel Networks 1120E IP Phone User Manual

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