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Nortel Networks 1110 IP Phone User Manual

1. Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered To use Timed Reminder Recall Trans 1 Press the Transfer context sensitive soft key The call is put on hold uoa 2 Dial the number to which you are aaa transferring the call aga 3 Choose one of the following to start the Trans recall timer Press the Transfer context sensitive soft key or Replace the handset before the x e ma extension answers Note f the transfer is complete the recall timer stops While on an active call If the transferred call is not answered your telephone rings Ca 1 Lift the handset to reconnect to the original caller 2 Choose one of the following Trans l Press the Transfer context sensitive ai soft key and repeat the transfer Ifthe transfer is picked up while you are on the line press the Goodbye Goodbye key to complete the transfer Using Call Park Use the Call Park feature to hold temporarily park and retrieve a call from any telephone Using Call Park does not tie up a line When configured network wide Call Park can be used across networks A System Park extension can be configured to automatically park most Calls To park a call on the System Park DN or your own DN During an active call press the Park context sensitive soft key twice Park Park Note By default the call is parked on
2. Press the Cancel context sensitive soft key to keep existing configurations Set Info The Set Info option displays the following telephone specific information e General Information e Set IP Information e Ethernet Information e Server Information To view telephone specific information press the Services key select Telephone Options and select Set Info Telephone features Viewing telephone specific information 1 Press the Up Down navigation keys to scroll through the list to view the S z telephone information kea Cancel 2 Press the Cancel context sensitive soft key to return to the Telephone Options menu Diagnostics The Diagnostics option displays the following telephone specific information e Diag Tools Ping do Route Traces e EtherStats Speed Auto Neg CRC Errors Collision e IP Stats Packet Info e RUDP Stats Msg receive trans QOS Stats To view diagnostic information press the Services key select Telephone Options and select Diagnostics Viewing telephone specific diagnostic information 1 Press the Up Down navigation keys to scroll through the list of diagnostic b C information Telephone features Cancel 2 Press the Cancel context sensitive soft key to return to the Telephone Options menu Ring type The Ring type option configures the telephone s ring tone To choose a ring type press the Services key select Telephone Options and sel
3. aaa 1 Enter the Override FFC to initiate a aaa aaa Forced Camp on aaa lf either person on the call disconnects at this time you receive an overflow fast busy or engaged signal 2 Enter the Override FFC again Enh ur The other two people on the call receive an override tone and a or mai conference call is established aaa between the three of you If anyone H disconnects the other two people remain connected 3 To terminate the call press the Goodbye key Goodbye Using Forced Camp on Use the Forced Camp on feature to automatically ring another telephone internal or external immediately after that telephone disconnects from its current call To use Forced Camp on uae You receive a busy signal after dialing a aaa telephone number Additional call features aaa 1 Enter the Override FFC to initiate a aaa eae Forced Camp on aaa Note The person you called receives a tone and you receive a ring signal or a busy signal depending on the options chosen You are now camped on to the number you dialed wy 2 Return the handset to the cradle oc When the person you called finishes their call your telephone automatically dials the number and both telephones ring Answering a call camped on to your extension When your telephone rings lift the C a handset Note You can program your telephone for either Camp on or Call Waiting but not both Additio
4. If the person you attempt to add to the conference is unavailable 1 Press the Goodbye key Goodbye 2 Press the line DN key to return to your original call F Talking with more than one person Using Group Call Use the Group Call feature to automatically call members of a predefined group one at atime until all members answer To call group members C a 1 Lift the handset uaa 2 Enter the Group Call FFC HHH The feature automatically calls all group members The telephone numbers of the group members appear on the display as they answer Note 1 After everyone in the group has answered only the person who made the group call can put the call on hold Note 2 When a person in your group is on a conference call or another group call they are not connected to your group call Talking with more than one person To answer a group call Oa 8 1 Lift the handset Note the following about Eag notification tones Ifyou are on a call and receive three 10 second tones this is the notification of a group call on your current extension Ifyou are on a call on another line when a group call is made you receive a long tone through the handset or speaker Ifyou are already on a conference call or another group call you do not receive notification of a group call To end a group call Press the Goodbye key Note When the person who made the Goodbye grou
5. Deutsche Ce 1 Press the Enter key to select the g f desired language and exit the menu Cancel 2 Press the Cancel context sensitive soft m key to exit the menu with no change 3 Backlight Timer Use the Backlight Timer tool to adjust how long the LCD display screen remains lit when your phone is inactive To access the Backlight Timer tool press the Services key twice to open the Local tools menu press the 3 key on the dialpad to select the Preferences menu option and then press the 1 key on the dialpad to select the Backlight Timer tool from the Preferences menu Note The backlight timer is displayed in the format xxx where xxx is a time in minutes or hours Local tools Adjusting the Backlight Timer 1 Press the Up Down arrow keys to a increase or decrease the backlight timer Lej Available values for the backlight v timer are as follows 5m 5 minutes 15m 15 minutes 30m 30 minutes 1h 1 hour default 2h 2 hours Never screen does not go black Choosing a high backlight timer value or Never reduces the life span of the display screen Le 2 Press the Enter key to select the desired backlight timer value and exit the menu Cancel 3 Press the Cancel context sensitive soft key to exit the menu with no change 2 Local Diagnostics When the Local Diagnostics option is selected from the Local tools menu a Local Diagnostics submenu appears This submenu provide
6. 4 Choose one of the following Goodbye Ifyou are dialing locally press the ae Goodbye key nee Ifyou are dialing the FFC remotely gaa dial your DN aaa aaa While away from your desk To unlock your telephone Goodbye or Lift the handset Dial the Electronic Lock Deactivate FFC Dial your Station Control Password Choose one of the following Ifyou are dialing locally press the Goodbye key Ifyou are dialing the FFC remotely dial your DN Talking with more than one person Talking with more than one person Use the following features to enable conversations between more than two people e Setting up a conference call on page 58 e Using Group Call on page 59 Talking with more than one person Setting up a conference call Use the Conference feature to set up a conference call for a maximum of three or six people including yourself The maximum number of people the conference feature supports depends on the configuration of your telephone To set up a conference call Cont 1 While on a call press the Conference context sensitive soft key to place the party on hold You hear a dial tone 2 Dial the number of the person you want H to add to the conference call You can talk privately to the person you are adding at this time Conf 3 Press the Conference context sensitive soft key a second time to conference all parties together l
7. Up 88 C Call Forward 52 Call log options 30 Call Page 63 Call Page Connect 63 Call Park 48 Call party information 99 Calling 38 Calling Party Number 50 Camp on Forced 68 Charge a call or charge a forced call 64 Conference call 59 Configure Name Display format 27 Configuring call log options 30 Configuring Name Display format 27 Connect the components 13 Connecting the components 13 Contrast adjustment 22 D Date time display 99 Date Time format 24 Directory Number 99 display areas 7 Display incoming calls 51 Display Settings 33 Display settings 33 DN 99 E Electronic Lock 56 Enhanced Override 67 Entering and editing text Entering text using the USB keyboard 13 Expand to PC key 10 External server applications 92 F Feature display 100 Fixed key 100 Flexible Feature Code FFC 100 Flexible Feature Codes FFCs 93 G Goodbye key 10 100 Group Call 60 H Hold key 9 Hospitality features 88 Indicator status 100 Information display 100 Information line 100 Internal Call Forward 53 Interrupted dial tone 101 L Language display 23 Last Number Redial 42 LCD screen 7 Line DN 9 Local Area Network LAN 5 Local Diagnostics 35 Local mode 85 lower display area 7 M Make Set Busy 62 Malicious Call Trace 51 Media encryption 13 Media Gateway 1000B 84 Meet me page 71 Message Inbox key 12 Message key 101 Message waiting indicator 10 103 More key 9 N Na
8. a busy tone or if there is no answer Your IP Phone rings when the person you called becomes available Ring Again automatically redials the number Making a call To activate Ring Again H 1 Diala number and receive a busy tone aaa or no answer aaa 2 Choose one of the following EnaA Press the Ring Again context sensitive soft key or HH Enter the Ring Again Activate FFC aaa aaa To call a Ring Again party when you receive notification C a 1 After receiving the notification ring lift the handset RngAgn 2 Press the Ring Again context sensitive soft key to automatically dial the number To deactivate Ring Again before notification Choose one of the following RngAgn Press the Ring Again context sensitive soft key a second time or Enter the Ring Again Deactivate aaa FFC aaa Making a call Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number To use Last Number Redial Choose one of the following oe 1 To redial using the handset T Lift the handset or la Press the line DN key la ta 2 To redial without lifting the handset press the line DN key twice the last number dialed is automatically redialed Making a call Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one two or three digit code to store edit and
9. forget your SCPW contact your system administrator Accessing External Server Applications Accessing External Server Applications Use External Server Applications to access a variety of applications directly from your IP Phone 1110 To find out what features and services are available contact your system administrator Depending on what is available on your system your phone can provide information for example local news and weather stock market information or traffic reports For more information about the External Server Applications consult the Nortel IP Phone External Server Applications User Guide Flexible Feature Codes FFC Flexible Feature Codes FFC Use Table 6 to keep track of the FFCs that the system administrator assigns to your IP Phone 1110 Table 6 Flexible Feature Codes Part 1 of 2 FFC Feature Automatic Wake Up Activate Feature Make Set Busy Activate Automatic Wake Up Deactivate Make Set Busy Deactivate Automatic Wake Up Verify Malicious Call Trace Call Detail Recording Charge Account Override Call Forward All Calls Activate Pickup Ringing Number Call Forward All Calls Deactivate Pickup Directory Number Call Park Pickup Group Electronic Lock Activate Radio Paging Access Electronic Lock Deactivate Radio Paging Answer Group Call Remote Call Forward Activate Internal Call Forward Activate Remot
10. handset cord channel on the right hand side of the stand base see Figure 4 Install the LAN Ethernet cable Plug one end of the supplied LAN Ethernet cable into the LAN ethernet port on the back of your phone see Figure 5 marked with the symbol r and thread the cable through the channel in the stand base marked with the symbol 7 Connect the other end of the cable to your LAN Ethernet connection Install the PC Ethernet cable optional If you are connecting your PC Ethernet through the phone plug one end of the PC Ethernet cable not supplied into the PC ethernet port on the back of your phone see Figure 5 marked with the symbol 2 and thread the cable through the channel in the stand base marked with the symbol Connect the components Plug the other end of the cable into the LAN port on the back of your PC Figure 6 Cable routing tracks and mounting holes Method A Method B 6 Wall mount your phone optional Your IP Phone 1110 can be mounted either by Method A using the mounting holes on the bottom of the phone stand or Method B using a traditional style wall mount box with an RJ 45 connector and a 15 cm 6 inch RJ 45 cord not supplied Complete steps 1 5 as needed before you wall mount your phone Method A Using the stand cover part removed in step 1 mark the wall mount holes by pressing the bottom of the stand cover fi
11. have four programmable layers These keys are also used to configure parameters in the Telephone Options menu Special dial tone The three consecutive tones followed by dial tone that you hear when accessing telephone features Station Control Password SCPW Enables security features on your phone to prevent others from making calls from your telephone and to prevent access to protected features for example Remote Call Forward Status Messages A message displayed to inform the user of important information A right arrow appears if more than one Status Message is present Examples of Status Messages include Message Waiting All Lines Forwarded to 6453 Do Not Disturb On Ring Again active and Ringer is OFF System or Switch Your office communication system Switchhook A button on which the handset presses down disconnecting your call when you replace the handset The handset when lifted releases the switchhook and you either answer an incoming call or you receive a dial tone to make a call Terms you should know User interface Screen displays that interact with the end user as a result of an action or event Visual Alerter Message Waiting indicator An LCD or an LED that flashes to indicate that a message is waiting or when the ringer is on Terms you should know Index A Adjusting the display screen con trast 22 Adjusting the volume 21 AutoDial Transfer 63 Automatic Wake
12. reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Nortel Nortel Logo the Globemark SL 1 Meridian 1 and Succession are trademarks of Nortel Networks Publication Number NN42130 101 Document Release Preliminary 0 13 Date November 2006 Produced in Canada To provide feedback or report a problem in this document go to www nortel com documentfeedback N RT E L www nortel com
13. reports about network operation This tool is for administrator use only 3 Network Configuration When the Network Configuration option is selected from the Local tools menu network configuration data is displayed for your IP Phone 1110 This tool is for administrator use only Local tools 4 Lock Menu When the Lock Menu option is selected from the Local tools menu a Lock Menu submenu appears This submenu provides access to tools used for controlling access to the Local tools menu itself or various Local tools menu options This tool is for administrator use only Call features and Flexible Feature Codes Call features and Flexible Feature Codes Some call features are not available on all IP Phones Call features and Flexible Feature Codes FFCs must be assigned to your telephone and supported by system software Contact your system administrator to assign these features and codes to your IP Phone Note Use table Flexible Feature Codes FFC on page 92 to record the FFCs that your system administrator assigns to your phone Making a call Making a call This section describes features associated with making a call You can make a call from your IP Phone 1110 using any of the following methods Using Off hook dialing on page 37 Using On hook Dialing on page 38 Using Predial on page 38 Using Ring Again on page 39 Using Last Number Redial on page 41 Usin
14. selected language Telephone features Date Time Several date and time formats are available Formats are based on the 12 hour and 24 hour clocks To select the date and time format press the Services key select Telephone Options and select Date Time Selecting a date and time format 1 Press the Up Down navigation keys to scroll and highlight the desired format Sample formats appear on the upper right side of the display area 2 Choose one of the following Select Cancel Press the Select context sensitive or soft key to save the format and return to the Telephone Options menu Press the Cancel context sensitive soft key to keep existing configurations Local Dialpad Tone The Local DialPad Tone option produces Dual Tone Multi Frequency DTMF sounds a single tone or no sound when you press a key on the dialpad To choose a local dialpad tone press the Services key select Telephone Options and select Local DialPad Tone Telephone features Choosing a local dialpad tone 1 Press the Up Down navigation keys to highlight one of the following dialpad tones None to disable all tones Short Click to enable a single tone for all keys DTMF to turn ona separate DTMF tone for each key 2 Choose one of the following Select Cancel Press the Select context sensitive or soft key to save the tone selection and return to the Telephone Options menu
15. the Transfer context sensitive soft key The call is on hold Additional call features 2 Choose one of the following Press the Charge context sensitive soft key gee Dial the Call Detail Recording FFC aaa 3 Dial the charge account number aaa 4 After the dial tone dial the number to aaa which you are transferring the call Trans 5 Press the Transfer context sensitive soft key when you hear the telephone ring Note You can talk privately to the person at the transfer number before you press the Transfer context sensitive soft key To charge a call to an account when you add someone to a conference call Conf 1 Press the Conference context sensitive soft key The call is placed on hold Additional call features 2 Choose one of the following Press the Charge context sensitive soft key uae Dial the Call Detail Recording FFC aaa 3 Dial the charge account number ae 4 Dial the number of the person you want ase to add to the conference Cort 5 Press the Conference context sensitive soft key Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp on Use Enhanced Override to make a call or a consultation call such as placing a call on hold and calling another party To use Enhanced Override uae You receive a busy signal after dialing a aaa telephone number Additional call features
16. the volume level and return to the Telephone Options menu soft key to keep existing configurations Press the Cancel context sensitive Contrast adjustment To adjust the LCD display screen contrast press the Services key select Telephone Options and then select Contrast adjustment Adjusting the display screen contrast 1 To increase or decrease the display contrast level choose one of the following Press the Lower or Higher context sensitive soft keys Press the Up Down navigation keys Telephone features 2 Choose one of the following Select Cancel Press the Select context sensitive or soft key to save the contrast level and return to the Telephone Options menu Press the Cancel context sensitive soft key to keep existing configurations Language The LCD display is available in multiple languages To choose a language press the Services key select Telephone Options and select Language Selecting a language a 1 Press the Up Down navigation keys to scroll and highlight the desired language t for example German Deutsche 2 Choose one of the following Select Cancel Press the Select context sensitive or soft key to save the language and return to the Telephone Options menu Press the Cancel context sensitive soft key to keep existing configurations Note The Local tools menu is synchronized with the
17. to an IP Phone 1110 using an IP Softphone 2050 Note 1 On the displays of the IP Phone 2002 IP Phone 2004 IP Phone 1120E IP Phone 1140E and IP Softphone 2050 the feature keys remain empty except for the appearance of your DN as your IP Phone 1110 does not support feature keys Note 2 A User information line appears on all displays listing the number of your office telephone Using Virtual Office on your Office telephone Figure 10 shows the IP Phone 1110 display when the phone is logged out due to remote access Additional phone features Figure 10 Office phone displays the message Logged Out O02909 Gigan AAS Losseg Cut Urtual Home When activated for Virtual Office by a Remote telephone your Office telephone is jogged out and no longer operational If this is the case when you return to your office you can disconnect the remote login and regain control of your Office phone If you do not disconnect the remote login your Virtual Office session expires after a fixed period of time determined by your system administrator Additional phone features To regain operation of a telephone being used for Virtual Office Choose one of the following Tocompletely disconnect your Office telephone from the Remote Hore telephone Lanm a Press the Home context sensitive soft key or EE b Enter your User ID and password sae this logs the Office telephone back aaa on to your offi
18. your use Additional phone features You can use an IP Phone as a Remote phone to connect to your IP Phone 1110 even if it is a different IP Phone model Table 3 shows the IP Phones on which you can use Virtual Office to connect to your IP Phone 1110 Table 3 Virtual Office connection availability IP Phone model Possible to log in to the 1110 IP Phone 1110 Yes IP Phone 1120E Yes IP Phone 1140E Yes IP Phone 2001 Yes IP Phone 2002 Yes IP Phone 2004 Yes IP Phone 2007 Yes IP Audio Conference Yes Phone 2033 IP SoftPhone 2050 Yes with restrictions Note 1 When logged into an IP Phone 1110 or an IP Softphone 2050 using Virtual Office feature keys 4 and 5 and the Shift key are not available to the IP Phone 1110 Note 2 A Virtual Office login to an IP Phone 1110 from an IP Softphone 2050 is blocked in certain situations Consult your system administrator Logging in to Virtual Office To activate Virtual Office on your Office telephone from your Remote telephone cl 1 Press the Services key Services Additional phone features 2 Press the Up Down navigation keys to scroll and highlight Virtual Office Login 3 Press the Enter key 4 Atthe prompt enter your user ID 5 Press the Enter key 6 At the prompt enter the home Station Control Password SCPW A successful login transfers all the features time date and tones to your Remote te
19. 2 Dial the Automatic Wake Up Quit FFC 3 Press the Goodbye key To verify the time for the Automatic Wake Up call Goodbye 1 Lift the handset Dial the Automatic Wake Up Verify FFC Dial the Automatic Wake Up time ina 24 hour time format hhmm If your query matches the preset time a confirmation tone sounds Note In a 24 hour time format 7 30 a m is entered as 0730 9 45 p m is 2145 Press the Goodbye key Station Control Password Station Control Password Some features on your IP Phone 1110 are supported by a Station Control Password SCPW The SCPW supports the following telephone features e Electronic Lock to prevent others from making calls from your telephone e Remote Call Forward e Virtual Office login e Branch Office login Your system administrator defines your initial SCPW Contact your system administrator for detailed information Changing your Station Control Password 1 Press the Services key Services 2 Press the Up Down navigation keys to ll and highlight Password Admin 4 scro 3 Press the Enter key usa 4 Use the dialpad to enter your password aaa at the prompt Station Control Password Press the Up Down navigation keys to scroll and highlight New Password Press the Enter key Use the dialpad to enter the new password Press the Enter key to accept the new password Note If you are locked out of your IP Phone 1110 or if you
20. 53 Using Remote Call Forward 00 0c e eee ee 54 Securing your telephone 2200000 eee 56 Talking with more than one person 2 055 58 Setting up a conference call 00000005 59 Using Group Call 0 0 0 eee 60 Working without interruption 00eeeeee 62 Activating Make Set Busy 20 0 0 ce eee eee 62 Additional call features 200 c eee eee eee 63 Using Call Page Connect to make an announcement 63 Charging a call or charging a forced call 64 Using Enhanced Override 2 00020200e 67 Using Forced Camp on 200000 eee eeee 68 Overriding a busy signal 0 0 cee eee eee 70 Using Privacy Release 20000 0c eee eee 70 Using Radio Page 0 ee 71 Additional phone features 220000eeeeeeeee 74 Secure Communication 0 000 ee 74 Using Virtual Office 0 ee 74 Logging in to Virtual Office 2 0 00 0 75 Using Virtual Office on your Remote telephone 77 Using Virtual Office on your Office telephone 79 Logging out of Virtual Office 81 Troubleshooting Virtual Office 82 Using Media Gateway 1000B 0 00 ee eee 84 Using Test Local Mode 0 005 85 Using Resume Normal Mode 85 Troubleshooting MG 1000B 86 Usin
21. 8 When an option has a submenu an ellipses appears after the option Using the Telephone Options menu cP 1 Press the Services key 2 Press the Up Down navigation keys to scroll and locate Telephone Options Press the Enter key 1 Use the Up Down navigation keys to scroll and locate an option for example Contrast adjustment fy Press the Enter key The display provides information required to adjust your selection g N Telephone features 3 Choose one of the following Press the Select context sensitive Select Cancel soft key to save any changes and or return to the Telephone Options le vom Press the Cancel context sensitive soft key to keep existing setting and return to the Telephone Options menu Volume adjustment To adjust the volume press the Services key select Telephone Options and then select Volume adjustment Adjusting the volume 1 Press the Up Down navigation keys to scroll and locate one of the following items Ringer Handset listen On Hook listening dialing 2 Press the Enter key Telephone features 3 To increase or decrease the volume do Down UF one of the following 2 Press the Up or Down context or sensitive soft keys Press the Up or Down navigation 4 keys 4 4 Choose one of the following Select Cancel Press the Select context sensitive Lame or soft key to save
22. NORTEL Nortel Communication Server 1000 IP Phone 1110 User Guide 610000000000 OCOOOGSIOONN MH YM 00001010101000 10101 Revision history November 2006 Preliminary 00 13 Implemented revised graphics in the Connect the components section November 2006 Preliminary 00 12 Implemented revised graphics in the Connect the components section October 2006 Preliminary 00 11 Implemented new graphics in the Connect the components section September 2006 Preliminary 00 10 Implemented new IP Phone user documentation terminology as per directive received from John Waeyan June 2006 Draft 00 09 Update navigation rules in Local tools section May 2006 Draft 00 08 Add URL for document feedback to back page May 2006 Draft 00 07 Replace LCD display areas graphic re labeled display areas Rename subsection LCD display screen to Telephone display May 2006 Draft 00 06 Replace Japanese Denan warning in Regulatory section Add Japanese Class B notice into the Class B information at the beginning of the Regulatory section Add Revision history Japanese VCCI entry into the EMC compliance table in the Regulatory section April 2006 Draft 00 05 Add Call features and Flexible Feature Codes section John Reynolds Update the content of the LCD display area descriptions to include Call Timer implication Modify NOTE under step 2 of Con
23. ailable locally on your IP Phone 1110 Many of the tools and features discussed in this section are for administrator use only Do not make any changes unless instructed by an administrator Local tools and features are accessed through the Local tools menu Press the Services key twice to access this menu Your system administrator can establish a password for the Local tools menu When the password is enabled a password prompt appears when you attempt to access this menu If this happens contact your system administrator The Local tools menu has the following menu options e 1 Preferences p 30 e 2 Local Diagnostics p 33 e 3 Network Configuration p 34 e 4 Lock Menu p 35 Local tools menu options are preceded by numbers Pressing the associated number key on the dialpad triggers the corresponding feature or tool For example when you are in the Local tools menu you can select the Local Diagnostics menu option by pressing the 2 key on the dialpad The functions of some navigation keys on your IP Phone 1110 vary depending on the situation The navigation controls for menus are described in Table 1 Table 1 Navigation controls for menus Part 1 of 2 Key Function Down arrow keys Dislay next menu item Up arrow keys Display previous menu item Left arrow key Close the menu Local tools Table 1 Navigation controls for menus Part 2 of 2 Key Right arrow key Function S
24. al tone A broken or pulsed dial tone that sounds when you access some features on your telephone Message Inbox A fixed key on your IP Phone 1120E that connects to your voice messaging system when the key is pressed Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen Off hook Any line selected to make a call or receive an incoming call The term off hook is applied when a the end user lifts up the handset b the end user presses a line key c the call is automatically answered at the telephone or d a line is automatically selected for an outgoing call Paging tone A special tone two beeps followed by dial tone that sounds when you use the Radio Paging feature Ringback ring tone A sound indicating that a call you have made is ringing at its destination Services key A fixed key used to access options such as Telephone Options Password Admin Virtual Office Login Virtual Office Logout Test Local Mode and Resume Normal Mode Shared Directory Number A DN extension that is shared by two or more persons Terms you should know Special Prefix code SPRE Special codes entered using the dialpad followed by a two digit access code that enable features for example Call Forward All Calls requires entry of SPRE code 74 Soft keys A set of keys programmed by your system administrator These four keys located directly below the display area
25. are calling from a telephone aaa outside the system dial your direct iia system access number and wait for the dial tone usa 3 Dial the Remote Call Forward Activate aaa FFC to activate the feature aaa usa 4 Dial your Station Control Password A EEE dial tone sounds While away from your desk Choose one of the following Dial your DN To forward calls to the previous call forward telephone number press the key Do not perform steps 6 and 7 Dial the number to which you are forwarding calls If calls are forwarded to an invalid number a fast busy signal sounds Press the key To deactivate Remote Call Forward Lift the handset If you are calling from a telephone outside the system dial the direct system access number and wait for the dial tone Dial the Remote Call Forward Deactivate FFC 4 Dial your Station Control Password While away from your desk noa 5 After you hear the dial tone dial your aaa DN aaa 6 Press the key Securing your telephone Use the Electronic Lock feature to prevent others from making calls from your telephone The Electronic Lock feature is controlled using the corresponding Flexible Feature Codes FFC and your Station Control Password SCPW To lock your telephone C a 1 Lift the handset HH 2 Dial the Electronic Lock Activate aaa Flexible Feature Code FFC aga aan 3 Dial your Station Control Password aaa aga La
26. aseTX installations The cable normally has four pairs of copper wire Communication Server 1000 Your office communication system Date time display The current date and time when the telephone is in an idle state Directory Number DN A number consisting of one to seven digits for a telephone and also known as an extension number Terms you should know Feature display An area that shows status information about the feature in use It also displays the name and status of the active session Feature Status Lamp indicator An LCD or an LED that indicates a data message contact or feature status by a flash wink steady on or off Fixed key The hard labeled keys on your telephone Flexible Feature Codes FFC Specialized codes entered using the dialpad that enable features for example Ring Again Goodbye key A fixed key used to end an active call Indicator An LCD or an LED that indicates the status of a feature by the flash wink steady on or off Information display Any display of call activity lists prompts and status of calls On your IP Phone 1120E this information area is one line of text and symbols If a text message exceeds this area a scroll arrow icon indicates that you must use the scroll keys to view the remaining text Information line A one line by 24 character area that displays date and time or application information Terms you should know Interrupted di
27. automatically dial frequently called telephone numbers To store a Speed Call number SpcCtl 1 Press the Speed Call Controller l context sensitive soft key The triangular icon flashes indicating programming mode aaa i BBS 2 At the prompt HHH Enter a one two or three digit code 0 999 lf required dial the access code Enter the telephone number internal external or long distance number SpcCtl 3 Press the Speed Call Coniroller context sensitive soft key again to save the code and number The flashing icon turns off To make a Speed Call C a 1 Lift the handset Making a call SpcCtl 2 Press the Speed Call Controller context sensitive soft key HH 3 Dial the Speed Call code to uae automatically dial the number Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone To make a System Speed Call C a 1 Lift the handset 2 Choose one of the following sscllsr SScoCtl Press the System Speed Call or context sensitive soft key Press the System Speed Call Controller SScCtl key usa 3 Dial the Speed Call code to aaa automatically dial the number Answering a call e Answering a call Each incoming call causes the telephone to ring and the Message Indicator lamp to flash To answer a call Cz a Lift the handset Note Do not use the Lin
28. ble in the stand base see Figure 5 Connect the components Figure 4 Remove the stand cover Tilt Lever Handset cord channel 2 Connect the AC power adapter optional Connect the AC power adapter not supplied to the AC adapter jack in the bottom of the phone see Figure 5 Form a small bend in the cable and then thread the adapter cord through the channel in the stand base Plug the AC power adapter into the nearest AC power outlet Note Your IP Phone 1110 supports both AC power and Power over Ethernet PoE including IEEE 802 3af standard power To use AC power use only the Nortel approved AC power adapter ROHS Global Power Supply PEC NO089601 which can be ordered separately To use Power over Ethernet PoE power your connected LAN must support PoE an AC power adapter is not required Connect the components Figure 5 IP Phone 1110 connections 3 PC Ethernet port LAN Ethernet port Tilt lever Link lamp AC adapter jack Handset jack Install the handset Plug the end of the handset cord with the short straight section into the handset Plug the end of the handset cord with the long straight section into the handset jack on the back of the phone see Figure 5 marked with the symbol Form a small bend in the cord and then thread it through the channel in the stand base marked with the symbol so that it exits in the
29. ce network Press the Virtual context sensitive Wirtual soft key to log in to another IP Phone and your telephone becomes a Remote telephone Logging out of Virtual Office While working on a Remote phone you can log out of Virtual Office using the following steps To log out from a Remote telephone cP 1 Press the Services key Services 2 Press the Up Down navigation keys to er emai scroll and highlight Virtual Office S z Logout D z 3 Press the Enter key Additional phone features Troubleshooting Virtual Office Virtual Office can display error messages on screen Table 4 lists error messages and describes actions to correct the causes Table 4 Troubleshooting Virtual Office Part 1 of 3 Displayed Message Probable Cause Actions Busy try again Remote IP Phone is Wait for remote IP active not idle Phone to become idle and try again ACD is logged in Log out ACD IP Phone before Virtual Office from another IP Phone Make Set Busy is Configure Make Set inactive on ACD IP Busy active on ACD Phone IP Phone Invalid ID 1 Incorrect User ID Enter correct User ID entered User ID is not in Notify system Gatekeeper administrator database Invalid ID 2 Incorrect User ID Enter correct User ID entered Invalid ID 3 Incorrect User ID Enter correct User ID entered User ID in Notify system Gatekeeper database administrator points to originatin
30. correct entered Station Control Password Server Unreachable Network problem Notify system 1 administrator if the problem persists Server Unreachable Network problem Notify system 2 administrator if the problem persists Using Media Gateway 1000B The Media Gateway 1000B MG 1000B provides a means of extending CS 1000 Release 4 5 features to one or more remotely located branch offices using the Branch Office feature A branch office is a remote location in the network where IP Phones PSTN access and TDM telephones are located Contact your system administrator to see if these functions are available for your use The Media Gateway 1000B MG 1000B telephone can operate in Normal or Local Mode Normal Mode The telephone registers with the Main Office and receives telephone services from the Main Office At any time during Normal Mode you can check Local Mode functionality make and receive calls by enabling Local Mode and returning to Normal Mode After testing you can return to Normal Mode see Using Resume Normal Mode on page 84 or by waiting for 10 minutes Additional phone features Local Mode If the WAN connection fails the IP Phone loses communication with the Main Office Telephone Preference Service TPS It then registers with the MG 1000B and receives telephone services from the MG 1000B When in Local Mode the telephone displays the message LOCAL MODE This section provides m
31. d to select the Preferences menu option and then press the 1 key on the dialpad to select the Contrast tool from the Preferences submenu Note The initial contrast setting for the LCD display screen is downloaded from the server when your telephone is first configured by your system administrator Selecting the Contrast tool from the Preferences submenu in Local tools automatically sets the LCD display screen contrast to the telephone s local contrast setting even if the Cancel context sensitive soft key is pressed Adjusting the LCD display screen conirast 1 Press the Up Down arrow keys to increase or decrease the value for the display screen contrast 2 Press the Enter key to select the currently displayed value and exits the menu Cancel 3 Press the Cancel context sensitive soft key to exit the menu with no change 2 Languages Use the Languages tool to select the language used locally on your IP Phone 1110 Local tools Note The Telephone Options menu is synchronized with the selected language To access the local language tool press the Services key twice to open the Local tools menu press the 1 key on the dialpad to select the Preferences menu option and then press the 2 key on the dialpad to select the Languages tool from the Preferences menu Selecting a local tools language 1 Press the Up Down navigation keys to scroll and highlight the desired language s for example German
32. e DN key to anwer a call While on an active call This section describes the following features available during an active call e Placing a call on hold on page 44 e Transferring a call on page 45 e Using Timed Reminder Recall on page 46 e Using Call Park on page 47 e Recording a Calling Party Number on page 49 e Tracing a malicious call on page 50 Placing a call on hold Use the Hold feature when you are talking on one line and another call arrives on a second line Retain the original call by putting it on hold and then answer the second call While on an active call To place a call on hold umes Press the Hold key Hold To retrieve a call on hold wkd Press the line DN key Transferring a call Use the Transfer feature to redirect a call to the appropriate person To transfer a call to a third party Trans 1 Press the Transfer context sensitive soft key The other party is put on hold and a dial tone sounds The LCD indicator light flashes steadily aaa 2 Dial the DN to which you are transferring aaa the call aaa Trans 3 When that number rings or a person answers press the Transfer context sensitive soft key to connect the calling party While on an active call To return to the original call if the transfer is incomplete If the person called is not available press the Line DN key to reconnect to the original call
33. e Call Forward Deactivate Internal Call Forward Deactivate RingAgain Activate Flexible Feature Codes FFC Table 6 Flexible Feature Codes Part 2 of 2 FFC Feature RingAgain Deactivate FFC Feature Virtual Office Terminal Log Off Station Control Password Change Virtual Office Terminal Log On Flexible Feature Codes FFC Regulatory and safety information Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which
34. e only use the Connecting cables power cord AC adaptors shipped with the equipment or specified by Nortel to be used with the equipment If you use any other equipment it may cause failures malfunctioning or fire Power cords shipped with this equipment must not be used with any other equipment In case the above guidelines are not followed it may lead to death or severe injury ze AN RERSINCSRRCEH UFOCECCRRCESL HTL BRAK ACTFFSREORMIS DF MRICABsn THEFT MAGES RECESS Rt mh HERUNOMRECEAICS SEM PEER R KKORALCESCEMHVET MBSNCHVETHEORRIKSHORBINILBRLELY CCEA LGR BRSETFORUL COPAERGEASERORBLESCEMHVET Regulatory and safety information Terms you should know Terms you should know Calling Party Name Display Information appearing on the LCD display screen such as the caller s name and telephone number The system must have CPND enabled Category 5 Cat5 Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz used by 10BaseT 100BaseT4 100BaseTX Category 5e Cat5e Most Cat5 cable manufactured after 1996 also supports 1000BaseT GigE installations and is designated Cat 5e Cat5e cable normally has four pairs of copper wire Category 6 Cat Cable and associated connecting hardware capable of transmitting at speeds up to 200 MHz Designed specifically to support 1000BaseT Gig Ethernet GigE it is also compatible with 10BaseT 100BaseT4 and 100B
35. ect Ring type Choosing a ring type 1 Press the Up Down navigation keys to 4 scroll and highlight one of the ring types 7 Plas 2 Press the Play context sensitive soft key to sample the ring tone 3 Choose one of the following Select Press the Select context sensitive soft key to save the ring type and return to the Telephone Options Stor menu Press the Stop context sensitive soft key and use the Up Down Cancel navigation keys to select a different ring type Press the Cancel context sensitive soft key to keep existing configurations Telephone features Call Timer The call timer measures how long you are on each call To enable Call Timer press the Services key select Telephone Options and select Call Timer Enabling or disabling Call Timer 1 Choose one of the following On ort To turn on the call timer press the or On context sensitive soft key To turn off the call timer press the Off context sensitive soft key 2 Choose one of the following Select Cancel Press the Select context sensitive or soft key to save the configuration eel a and return to the Telephone Options menu Press the Cancel context sensitive soft key to keep existing configurations Local tools Local tools Your IP Phone 1110 has both local and server based telephone tools and features This section discusses the various tools and features av
36. elect the current menu item Enter key Select the current menu item Enter digit on the dialpad Select correspondingly numbered menu item Cancel context sensitive soft key Exit the Local tools menu option or feature tool When you are working in Edit mode the first field of the item is highlighted and a blinking cursor is to the right of the current edit position The navigation controls for Edit mode are described in Table 2 Table 2 Navigation controls for Edit mode Key Left arrow key Function Delete a character in the edit field Enter key Ends editing function Enter digit on the dialpad Inserts digits at current position Asterisk Enters a dot at current position 1 Preferences When the Preferences option is selected from the Local tools menu a Preferences submenu appears This submenu provides access to tools used for controlling various local display preferences for your IP Phone 1110 The Preferences submenu provides access to the following tools 1 Contrast on page 31 e 2 Languages on page 31 Local tools e 3 Backlight Timer on page 32 1 Contrast Use the Contrast tool to adjust the contrast of the LCD display screen on your IP Phone 1110 To adjust the contrast of the LCD display screen press the Services key twice to open the Local tools menu press the 1 key on the dialpa
37. ervices Fused Context sensitive soft keys are located below the LCD display area The LCD label above each context sensitive soft key changes based on the call state or active feature About the Nortel IP Phone 1110 p gt Fudd a More ae Leal Luj Volume e J Volume Line Hold When a triangle appears before a context sensitive soft key label the feature associated with the context sensitive soft key is active Press the More key to access the next layer of context sensitive soft keys Use the Volume control buttons to adjust the volume of the ringer handset headset speaker and the Handsfree feature Press the top button to increase the volume and press the bottom button to decrease volume Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen The outer part of this key cluster rocks for up down left and right movements Press the Enter key at the center of the Navigation key cluster to confirm menu selections In many cases you can use the Enter key instead of the Select context sensitive soft key Use the Line DN key to access the single line and activate on hook dialing No status icon or LED is provided Press the Hold key to put an active call on hold Press the Hold key again to return to the caller on hold About the Nortel IP Phone 1110 Les Expand Goodbye NORTEL d one Use t
38. g Call Server Additional phone features Table 4 Troubleshooting Virtual Office Part 2 of 3 Displayed Message Probable Cause Actions Locked from Login Three failed attempts to enter the correct Station Control Password Wait one hour for the lock to clear automatically or notify system administrator to clear lock Permission Denied 1 Remote telephone has no Station Control Password Notify system administrator Permission Denied 3 Incorrect User ID entered Enter correct User ID Remote telephone has no Station Control Password Notify system administrator Permission Denied 4 Incorrect User ID entered Enter correct User ID Attempt to log in toa remote IP Phone 2004 or IP Softphone 2050 from an IP Phone 1110 some restrictions apply Go to an IP Phone 2004 or IP Softphone 2050 and try again or consult your local system administrator Permission Denied 5 Incorrect User ID entered Enter correct User ID Remote telephone does not have VOUA Class of Service Notify system administrator Additional phone features Table 4 Troubleshooting Virtual Office Part 3 of 3 Displayed Message Probable Cause Actions Permission Denied Incorrect User ID Enter correct User ID 6 entered Incorrect Station Select Retry and try Control Password again with the
39. g Hospitality features 02 0000 00 88 Configuring Automatic Wake Up 88 About the Nortel IP Phone 1110 About the Nortel IP Phone 1110 The Nortel IP Phone 1110 brings voice and data to the desktop by connecting directly to a Local Area Network LAN through an Ethernet connection Note 1 The IP Phone 1110 does not support the Expansion Module for IP Phone 1100 Series Note 2 Some features are not available on all telephones Consult your system administrator to verify which features are available for your use Basic features Your IP Phone 1110 supports the following e four context sensitive soft keys providing access to a maximum of 9 features Note Some IP Phone 1110 phones are not configured to support context sensitive soft key functionality Consult your system administrator e pixel based LCD screen backlit with adjustable contrast e speaker for on hook listening and on hook dialing e volume control keys for adjusting ringer speaker and handset volume e three call processing fixed keys Line Hold Goodbye e three specialized feature keys Message Inbox Services About the Nortel IP Phone 1110 Expand e integrated 10 100 Ethernet switch for shared PC access e automatic network configuration e hearing aid compatibility Context sensitive soft keys are Nortel Communication Server dependent Contact your site administra
40. g Speed Call on page 42 Using System Speed Call on page 43 Using Off hook dialing or Goodbye Lift the handset Dial the number To terminate the call choose one of the following Replace the handset into the cradle Press the Goodbye key Making a call Using On hook Dialing 1 Leave the handset in the cradle ta 2 Press the line DN key usa 3 When the dial tone sounds dial the aaa number aaa Cc 2 4 When the called party answers lift the handset as 5 To terminate the call choose one of the ow following or Replace the handset into the cradle Press the Goodbye key Goodbye Using Predial Use the Predial feature to enter preview and edit numbers before dialing To use Predial nsa 1 Without selecting the line key enter the aan number to be dialed Making a call 2 Press the line key to dial the number C a 3 Lift the handset when the called party answers To edit a Predial number uoa 1 Use the dialpad to enter the number aaa aga 2 Choose one of the following Clear Delete To erase all numbers press the Clear context sensitive soft key or Reenter the numbers to be dialed To change one number at a time press the Delete context sensitive soft key to backspace Re enter the number a 3 Press the line key to dial the number Using Ring Again Use the Ring Again feature if you receive
41. he Expand key to access external server applications Use the Goodbye key to terminate an active call When a message is waiting the red Visual Alerter Message Waiting indicator flashes Also when the ringer sounds this indicator flashes When your IP Phone 1110 firmware is being updated the blue Feature Status Lamp flashes Note To find out if additional features are supported contact your administrator About the Nortel IP Phone 1110 Lx Services Press the Services key once to access the following server based options Telephone Options Volume adjustment Contrast adjustment Language Date Time Local Dialpad Tone Set Info Diagnostics Ring type Call Timer Password Admin Station Control Password Note The Password Admin menu is not available on all IP Phone 1110 sets Consult your system administrator Virtual Office Login and Virtual Office Logout if Virtual Office is configured Test Local Mode and Resume Local Mode if Media Gateway 1000B is configured Note Press the Services key to exit from any menu or menu item About the Nortel IP Phone 1110 an Press the Services key twice to access the i tions Services following telephone based local options e 1 Preferences Cig e 2 Local Diagnostics Services e 3 Network Configuration e 4 Lock Menu Note 1 Access to these local options can be password
42. hile on an active call noa 2 Diala charge account number or the aaa caller s number aga Note For information on using the Charge key see Charging a call or charging a forced call on page 63 CParty 3 Press the Call Party context sensitive soft key to return to the call Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your system Note This is not a default feature Contact your system administrator to configure this feature on your telephone To activate Call Trace 1 Choose one of the following Trans Cont Press the Transfer context sensitive Press the Conference context sensitive soft key HH 2 Dialthe SPRE code followed by 83 or oan dial the Call Trace FFC to automatically reconnect Note Contact your system administrator for the Call Trace feature SPRE code While away from your desk While away from your desk You can use the following features when you are away from your desk e Using Call Forward on page 51 e Using Internal Call Forward on page 52 e Using Remote Call Forward on page 53 e Securing your telephone on page 55 Using Call Forward Use the Call Forward feature to direct incoming calls to ring on another line DN If the telephone is ringing the call cannot be forwarded To forward your calls or change the forward number 1 Choose one of the following Fuad Press the Forward context se
43. ing Answer FFC plus their own DN number Additional call features Goodbye or ec a 4 If your call goes unanswered for a preset time period and a 15 second high pitched tone sounds followed by silence press the Goodbye key or replace the handset To use Automatic Post selection The called party is either busy on the telephone or away from their desk To page the called party you do not need to redial the number of the called party RadPag Lee aaa Bae aaa Goodbye or ce a Press the Radio Page context sensitive soft key Aspecial dial tone sounds Dial the Radio Paging Access FFC The ringback tone sounds Note The paged person can use any telephone to enter a Radio Paging Answer FFC plus their own DN number If your call goes unanswered for a preset time period and a 15 second high pitched tone sounds followed by silence press the Goodbye key or replace the handset Additional call features To answer a Radio Page If you carry a Radio Pager a page indicates that someone dialed your DN If the Radio Page system is configured to function in Meet me mode you can answer the page call from any telephone C a 1 Lift the handset usa 2 Dialthe Radio Paging Answer FFC aaa aaa The paging tone sounds nsa 3 Dial your own DN to connect to the ae paging caller If the caller has disconnected a steady high pitched number unavailable tone s
44. lephone from your Office telephone Note 1 f the user ID is not found locally the message Locating Remote Server is displayed Note 2 After three failed login attempts wait 1 hour before attempting to log in again or contact your system administrator to reset your password Note 3 Your Virtual Office session expires after a fixed period of time determined by your system administrator Additional phone features Using Virtual Office on your Remote telephone Because the display characteristics including size vary from one IP Phone model to the next your Office IP Phone 1110 display is different on each Remote phone Figures 7 to 9 show LCD displays of various IP Phones when they are logged on to an IP Phone 1110 using Virtual Office Figure 8 shows an IP Phone 1120E logged in as a Remote phone to an IP Phone 1110 Office phone Figure 7 IP Phone 1120E logged in to an IP Phone 1110 NORTEL CS 16688 User 45645 Additional phone features Figure 8 shows an IP Phone 1140E logged in as a Remote phone to an IP Phone 1110 Office phone Figure 8 Logged in to an IP Phone 1110 using an IP Phone 1140E NORTEL 4 A 45645 amp CS 1000 08 29 8 00am Nortel Networks User 45645 Trans Conf Forward More L ial LI Additional phone features Figure 9 shows an IP Softphone 2050 logged in as a Remote phone to an IP Phone 1110 Office phone Figure 9 Logged in
45. nal call features Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call To override a busy signal aaa aaa You receive a busy signal after dialing a aaa aaa telephone number E 1 Enter the Override FFC aaa an The people in the targeted call receive a tone for approximately 1 second After Override joins you to their call a short tone repeats every 16 seconds 2 To terminate the call press the Goodbye key Goodbye Using Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call Additional call features To use Privacy Release in an established state Prvkls Press the Privacy Release context sensitive soft key during a call People can join the call by pressing the shared number DN key on their telephone Multiple Appearance DN feature Using Radio Page Use the Radio Page feature to page a person and stay on the line until they answer The paged person answers the call after entering a special Page Meet me code from any telephone To use Automatic Preselection Meet me page Co a 1 Lift the handset H 2 Dialthe Radio Paging Access FFC aaa The paging tone sounds two beeps followed by a dial tone 3 Dial the number of the party you want to paoa After dialing the ringback tone sounds Note The paged person can use any telephone to enter a Radio Pag
46. ne features and local telephone based tools Server based telephone features are accessed through the Telephone Options menu item on the Services menu Press the Services key once to access the Services menu which has the following menu items e Telephone Options enables you or your system administrator to select and configure server based telephone features For more information see Telephone Options below Password Admin enables you or your system administrator to manage the Station Control Password SCPW For more information see Station Control Password on page 89 e Virtual Office Login and Test Local Mode for Branch Office are present only when your phone s Class of Service is configured for Virtual Office and Branch Office For more information see Using Virtual Office on page 73 Note The Password Admin Virtual Office Login and Test Local Mode menus are not available on all IP Phone 1110 telephones Consult your system administrator Telephone Options The Telephone Options menu item provides you with access to the following features on your IP Phone 1110 e Volume adjustment on page 21 e Contrast adjustment on page 22 e Language on page 23 e Date Time on page 24 e Local Dialpad Tone on page 24 Telephone features Set Info on page 25 e Diagnostics on page 26 e Ring type on page 27 e Call Timer on page 2
47. nect the components section for ROHS power supply April 2006 Draft 00 04 Updated Connecting the components section based on feedback from third review of Getting Started Card for IP Phone 1110 April 2006 Draft 00 03 Updated based on feedback received at first second and third document reviews March 2006 Draft 00 02 Updated based on feedback received prior to 1st review March 2006 Draft 00 01 Initial version of document Contents About the Nortel IP Phone 1110 200 200es 5 Basic features 1 0 0 0 20s 5 Telephone display 020 cece eee eee eae 7 Telephone controls n anaana 8 Connect the components 20002ee0e 13 Before you begin 002 cee ee 13 Telephone features 0 00 e cece eee eee eee 19 Telephone Options 00 e ee eee 19 Volume adjustment 2 0 0 ee ee 21 Contrast adjustment 0 00 c eee eee 22 Language nesa leerer ne be ete teases Meee oiae Sede ores 23 Dates TiM cz ee onic neato ghee pee eS BEE AS SAG 24 Local Dialpad Tone 220 eee eee eee 25 SOU INO tine haart Sa ea SRA ae ea a a 26 DiaGnOstlCS aeania ra draa adaa hide ded dee whee oF a4 27 RING type s lt coo code ook gece waa eee hee 27 Call TMe s20064 eae ay eae aoe ae ee ad Cae EERE OS 28 Locallitools c 0622e cette heehee ones 30 1 PreferenceS 2 2 0 00060 c eee eee eee 31 1 CONWASE essers ran AEn 8 ate as cele i
48. nouncement over a paging system Note A Page key on an attendant console overrides and disconnects the telephones The telephones must reaccess the page trunk To connect to Call Page Cn 1 Lift the handset 2 Dial the Page Trunk Access Code to aan complete the connection to the page system 3 Make your announcement Additional call features 4 Press the Goodbye key Goodbye Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account The Forced Charge feature charges long distance calls from a telephone restricted to local calls To charge a local or long distance call to an account before you dial C a 1 Lift the handset Charge 2 Choose one of the following Press the Charge context sensitive soft key Dial the Call Detail Recording FFC aaa 3 Dial the charge account number aaa 4 When the dial tone sounds dial the aaa number Additional call features To charge a call in progress Choose one of the following Press the Transfer context sensitive soft key Press the Conference context sensitive soft key Choose one of the following Press the Charge context sensitive soft key Dial the Call Detail Recording FFC Dial the charge account number Press the line DN key to return to the call To charge a call to an account when you transfer a call Trans 1 Lo Press
49. nsitive soft key Lift the handset and enter the Call Cz d Forward All Calls Activate FFC mH 2 Dial the DN where you want to forward aaa your calls aaa Fug 3 Press the Forward context sensitive soft While away from your desk To deactivate Call Forward Fug Choose one of the following or e Press the Forward context sensitive soft o gt a ee T e Lift the handset and enter the Call H Forward All Calls Deactivate FFC aaa aaa To reinstate Call Forward to the same number Fused Fused Press the Forward context sensitive soft grrr ais Using Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN Calls originating outside your telephone system still ring at your telephone Current incoming calls cannot be forwarded To forward internal calls aaa 1 Lift the handset and enter the Internal C a H Call Forward Activate FFC a nae 2 Dial the DN to which you are forwarding aaa your internal calls While away from your desk v 3 Return the handset to the handset oc 2 cradle To deactivate Internal Call Forward PETI Lift the handset and enter the Internal C d Bua Call Forward Deactivate FFC aaa Using Remote Call Forward Use the Remote Call Forward feature from any telephone other than your own to forward calls to any telephone To activate Remote Call Forward C a 1 Lift the handset nna 2 Ifyou
50. ontact system administrator if problem persists Local Mode Gatekeeper unableto Notify system find end point from administrator MAADE Branch User ID Additional phone features Table 5 Troubleshooting MG 1000B Part 2 of 2 Display Message Probable Cause Actions Local Mode Branch User ID not Notify system Invalid ID 2 found in any administrator equipped TN Using Hospitality features e e e Using Hospitality features Hospitality features are intended for hotel operations The following features are discussed in this section e Configuring Automatic Wake Up on page 87 Configuring Automatic Wake Up Use the Automatic Wake Up feature to receive a timed reminder call From your telephone you can program the system to automatically place a call to you at a predetermined time When you answer the call recorded music plays for up to 30 seconds followed by a prerecorded announcement or the attendant To enter the time for an Automatic Wake Up call Ca a 1 Lift the handset H 2 Dialthe Automatic Wake Up Request EE FFC aaa 3 Dial the Automatic Wake Up time ina 24 hour time format hhmm A tone sounds to confirm your entered time Note In a 24 hour time format 7 30 a m is entered as 0730 9 45 p m is entered as 2145 4 Press the Goodbye key Goodbye Using Hospitality features To cancel an Automatic Wake Up call Goodbye 1 Lift the handset
51. ore information on the following topics e Using Test Local Mode e Using Resume Normal Mode e Troubleshooting MG 1000B Using Test Local Mode Use Test Local Mode to check Local Mode functionality make and receive telephone calls Test Local Mode is useful when provisioning has changed for an IP Phone on an MG 1000B Controller cl 1 Press the Services key Services 2 Press the Up Down navigation keys to 4 gt scroll and highlight Test Local Mode Co 3 Press the Enter key the telephone resets and registers back to the Main Office Using Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality Additional phone features Note If you do not use the Resume Normal Mode command after testing the telephone automatically returns to Normal Mode in 10 minutes Le Services 1 Press the Services key 2 Press the Up Down navigation key to scroll and highlight Resume Normal Mode 3 Press the Enter key the telephone registers back to the main office Troubleshooting MG 1000B The MG 1000B can display error messages on screen Table 5 lists error messages and describes actions to correct the causes Table 5 Troubleshooting MG 1000B Part 1 of 2 Display Message Probable Cause Actions Local Mode Test Local Mode Press the Services key and then select Resume Normal Mode Network problem C
52. ounds Additional phone features Additional phone features The following features are described in this section e Secure Communication p 73 e Using Virtual Office p 73 e Using Media Gateway 1000B p 83 Secure Communication Your IP Phone 1110 supports secure communication with other Nortel IP Phones by encrypting your calls using a Pre Shared Key PSK If the PSK feature is enabled on both Nortel IP Phones a PSK security icon fi is displayed on the LCD screen when a secure communication link is established Consult your system administrator to find out if this feature is enabled on your IP Phone Using Virtual Office The Virtual Office feature provides a service you can use while you are away from your desk to transfer calls and all your office telephone features to a remote telephone Virtual Office makes this possible by allowing you to use another IP Phone the Remote phone to log in to your own home or office IP Phone the Office phone After you log in you can access the DNs key layout and voicemail features that are configured on your own home or office IP Phone To use Virtual Office you need your DN and preconfigured Station Control Password SCPW You must activate Virtual Office on your Office phone before you can connect to it from a Remote phone See Logging in to Virtual Office on page 74 Note Consult your system administrator to verify if the Virtual Office feature is available for
53. p call disconnects the call terminates for all members of the group However the members of the group call can disconnect from the call and not affect other members on the call Working without interruption Working without interruption This section describes the Activating Make Set Busy feature which provides uninterrupted work time Note Uninterrupted work time can also be obtained by forwarding your calls to another telephone number see Using Call Forward on page 51 or directing your calls to your voice mailbox Activating Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers To activate Make Set Busy Cr d To deactivate Make Set Busy Cr d Lift the handset and enter the Make Set Busy Activate FFC Lift the handset and enter the Make Set Busy Deactivate FFC Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your telephone e Using Call Page Connect to make an announcement on page 62 e Charging a call or charging a forced call on page 63 e Using Enhanced Override on page 66 e Using Forced Camp on on page 67 e Overriding a busy signal on page 69 e Using Privacy Release on page 69 e Using Radio Page on page 70 Using Call Page Connect to make an announcement Use the Call Page Connect feature to make an an
54. protected If you press the Services key twice and a password prompt appears contact your system administrator Note 2 Press the Cancel context sensitive soft key to exit from any menu or menu item Press the Message Inbox key to access Msg Inbox your voice mailbox Note This function is not available on all IP Phone 1110s consult your system administrator Connect the components Connect the components Before you begin CAUTION Damage to Equipment Do not plug your IP Phone 1110 into a regular or ISDN telephone jack This results in severe damage to the IP Phone Consult your system administrator to ensure that you plug your phone into a 10 100BaseT Ethernet jack CAUTION Your IP Phone 1110 is designed for use in an indoor environment only Connect the components Figure 3 Release the phone from the stand Wall mount Tilt lever lever WARNING Your IP Phone 1110 is shipped with its stand locked in position To release the phone from the stand press the Wall Mount lever see Figure 3 and gently rotate the phone away from the stand a little When you re sure the phone is released from the stand press the Tilt lever and fully rotate the phone away from the stand Use the following steps to connect the components of your phone 1 Remove the stand cover Pull upward on the center catch see Figure 4 and remove the stand cover from the stand base The cable routing tracks are now accessi
55. risdiction Standard Description United States FCC CFR 47 Class B Emissions FCC Rules for Radio Part 15 Frequency Devices Canada ICES 003 Class B Emissions Interference Causing Equipment Standard Digital Apparatus Australia New AS NZS 3548 Class B Emissions Information technology Zealand CISPR 22 equipment Radio disturbance European EN 55022 Class B Emissions Information technology Community equipment Radio disturbance EN 55024 Information technology equipment Immunity characteristics Limits and methods of measurement EN 61000 3 2 Limits for harmonic current emissions equipment input current lt 16 A per phase EN 61000 3 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current lt 16 A Japan VCCI Regulations for voluntary control measures Other US Canada Hearing Aid Compatibility HAC as per FCC Part 68 This equipment complies with the CE Marking requirements C EU Countries This device complies with the essential requirements and other relevant provisions of Directive 1999 5 EC A copy of the Declaration may be obtained from http www nortel com products announcements eumrdc index html or Nortel Networks GmbH address Ingolstaedter Strasse 14 18 80807 Munich Germany Regulatory and safety information DenAn regulatory notice for Japan A Warning Please be careful of the following while installing the equipment Pleas
56. rmly against the wall in the location where you wish to install the phone Four small pins on the bottom of the stand cover make marks on the wall Use the marks as a guideline for installing the wall mount screws not supplied Install the screws so that they protrude 3 mm 1 8 inch from the wall and then position the phone stand mounting holes as shown in Figure 6 Method A over the screw heads You may need to remove the phone from the wall to adjust the lower screws When the lower screws fit snugly tighten the top screws Method B Attach the 15 cm 6 inch CAT5 cable not supplied position the phone stand mounting holes shown in Figure 6 Method B over the mounting rivets push the phone onto the mounting rivets and down to lock the phone into position Connect the components 7 Replace the stand cover Ensure that all cables are neatly routed and press the stand cover into place until you hear an audible click 8 Put the phone in the wall mount position If you wall mounted your phone put it in the wall mount position by pressing the Tilt Lever and pushing the phone towards the stand until the phone is nearly parallel with the stand Release the Tilt Lever and continue to gently push the phone towards the stand until you hear an audible click from the Wall Mount lever Ensure the phone is securely locked in position Telephone features Telephone features Your IP Phone 1110 has both server based telepho
57. s access to tools used for monitoring and controlling the operation of your IP Phone 1110 The Local Diagnostics submenu provides access to the following tools 41 IP Set amp DHCP Information on page 34 Local tools e 2 Network Diagnostic Tools on page 34 e 3 Ethernet Statistics on page 34 4 IP Network Statistics on page 34 When in the submenu press the Cancel context sensitive soft key to exit the menu When a Local Diagnostics tool is selected use the Return context sensitive soft key to exit the tool and return to the Local Diagnostics submenu Use the Return context sensitive soft key to quickly gather information and run tests For example you can check Ethernet Statistics submenu option 3 press the Return context sensitive soft key to return to the Local Diagnostics submenu and then select Network Diagnostics Tools submenu option 2 to ping an IP address 1 IP Set amp DHCP Information The IP Set amp DHCP tool is used to view reports about IP set and DHCP operation This tool is for administrator use only 2 Network Diagnostic Tools The Network Diagnostic Tools menu contains tools that are used to diagnose network problems This menu is for administrator use only 3 Ethernet Statistics The Ethernet Statistics tool is used to view reports about Ethernet operation This tool is for administrator use only 4 IP Network Statistics The IP Networks Statistics tool is used to view
58. s 32 2 LANGUAGES ee 32 3 Backlight Timer 0 0000 eee eee 33 2 Local Diagnostics 0 2 0 0 eee 34 1 IP Set amp DHCP Information 004 35 2 Network Diagnostic Tools 000005 35 3 Ethernet Statistics 0 0 0 0 0 35 4 IP Network Statistics 2 0 0 0 0 0 eee eee 35 3 Network Configuration 0 ee 35 4 Lock Menu 0060 c eee 36 Call features and Flexible Feature Codes 37 Making a call 000 cece eee eee eee 38 Using Off hook dialing 0 e eee eee 38 Using On hook Dialing 0 2 0 eee 39 Using Predial lt ese oss serike ren raa tee ee deeds 39 Using Ring Again cerr 0 0 eee 40 Using Last Number Redial 000000 e eee 42 Using Speed Call 0 ee 43 Using System Speed Call 000000 eee 44 Answering a Call 00 200 e eee ee eee eee eee 45 While on an active Call 00 ceeeeeeeeeeees 45 Placing a call on hold 0 0 00 cece eee 45 Transferring a call 0 0 0 000 eee 46 Using Timed Reminder Recall 00000 0 ee 47 Using Call Park sarasa see oa nadak REAA ds 48 Recording a Calling Party Number 50 Tracing a malicious call 0 0 eee ee ee 51 While away from your desk 020e eee eens 52 Using Call Forward aaaea cee ee 52 Using Internal Call Forward 0 00000 c eee
59. the receiver is connected e Consult the dealer or an experienced radio TV technician for help Note The user should not make changes or modifications not expressly approved by Nortel Networks Any such changes could void the user s authority to operate the equipment This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada Warnings e This is a Class B product In a domestic environment this product can cause radio interference in which case the user must take adequate measures e Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device e Privacy of communications may not be ensured when using this telephone To prevent radio interference to the licensed service this device must be operated indoors only and should be kept away from windows to provide maximum shielding COE FOS EA ERARAS VCCI ORCE 7 7A BORER CT TORE AER CHAT SILEX AMELTWETA CO WEDS FD ARPT LEY a VRECE L CHA ANS FEARR ITL HEVNET RRA ICE TELOR MVS LT F Regulatory and safety information Table 7 lists EMC compliance for various jurisdictions Table 7 EMC compliance Ju
60. tor for further details About the Nortel IP Phone 1110 Telephone display Figure 1 shows the LCD screen of your IP Phone 1110 Figure 1 IP Phone 1110 LCD screen Upper display area information display Lower display area context sensitive soft key labels NORTEL The LCD screen on your IP Phone 1110 consists of two basic display areas e The upper display area is for information such as caller number caller name feature prompt string user entered digits date and time or call timer if provisioned in the Telephone Options menu and telephone information e The lower display area is for context sensitive soft key labels About the Nortel IP Phone 1110 Telephone controls Figure 2 shows the controls of your IP Phone 1110 Figure 2 IP Phone 1110 Feature Status Lamp Visual Alerter Message Waiting indicator NORTEL LCD display screen Handset Context sensitive soft keys anase Navigation keys Services key Message Inbox key Enter key Goodbye key Hold key Line key Expand key Speaker Volume keys Dialpad Note If supported by your server the Feature Status Lamp provides a user defined alert Contact your system administrator to find out if this feature is available for you Note In some geographic regions the IP Phone 1110 is offered with key caps that have English text labels Text in parentheses indicates labels appearing on the key caps for example S
61. vigation keys 9 101 Normal mode 84 O Off hook 101 Off hook dialing 38 On hook dialing 39 Override a busy signal 70 P Paging tone 101 Place a call on hold 45 Predial feature 39 Privacy Release 70 R Radio Page 71 Record a Calling Party Number 50 Regulatory and safety information 95 Remote Call Forward 54 Resume Normal Mode 85 Ring Again 40 Ringback ring tone 101 S Secure your telephone 56 Selecting a language 23 Selecting date time format 24 Services key 11 101 Shared Directory Numbers 101 Soft keys 8 Soft keys self labeled 102 Special dial tone 102 Special Prefix code SPRE 102 Speed Call 43 Station Control Password SCPW 90 102 Status Messages 102 Switchhook 102 System or Switch 102 System Speed Call 44 T Telephone controls 8 Telephone information 30 Test Local Mode 85 Timed Reminder Recall 47 Transfer a call 46 U upper display area 7 User Interface 103 V Viewing telephone information 30 Virtual Office 74 Virtual Office login 75 Virtual Office logout 81 Virtual Office on your Remote tele phone 77 Volume adjustment 21 Volume control 9 Volume control bar 9 Nortel Communication Server 1000 IP Phone 1110 User Guide Copyright 2006 Nortel Networks All rights reserved The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and
62. your DN unless a System Park DN is enabled to automatically park calls on the system While on an active call To park a call on a DN other than the System Park DN or your own DN 1 Press the Park context sensitive soft key Dial the DN where you want to park the call Press the Park context sensitive soft key To park a call using the SPRE code or FFC Choose one of the following Press the Transfer context sensitive soft key Press the Conference context sensitive soft key Dial the Call Park FFC To use an alternate DN from the System Park DN or your own DN dial the DN where you want to park the call Otherwise proceed to step 4 While on an active call 4 Choose one of the following Trans Cont Press the Transfer context sensitive Press the Conference context sensitive soft key To retrieve a parked call C a 1 Lift the handset Park 2 Press the Park context sensitive soft nsa 3 Dial the DN where you parked the call naa Note f a parked call is not retrieved within a specified period of time it rings back to your telephone Recording a Calling Party Number Use the Calling Party Number feature to record a caller s number or to charge a call to an account number during an established call To record a caller s number for accounting purposes CParty 1 Press the Call Party context sensitive soft key The caller is placed on hold W

Nortel Networks 1110 IP Phone User Manual

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