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Nokia DOC-CLIENT-UG-207 Cell Phone User Manual

1. The call is on cellular but is not being managed by the DiVitas Server Figure 5 DiVitas Dialer screen with an Active Call on WiFi Duration 00 04 Connected to Jesse 26 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Making a Call Using the DiVitas Dialer Dial by Typing the Phone Number 1 Goto the DiVitas Home screen or DiVitas Dialer screen 2 Use the keypad to type the number 3 Press the green Call key Alternatively you press the left selection key to select Options gt Call e From business number This option places the call through the DiVitas Server e From mobile number This option bypasses the server and places the call directly through your mobile carrier If you use the Call gt From mobile number option to dial another DiVitas user you must enter the complete phone number Entering only the extension will not work because you are dialing outside of the PBX If you are already on a call when you dial the phone number for a new call the person with whom you are already on a call will hear the tones as you dial To avoid this place the first call on hold before dialing the number for the second call Dial by Selecting a Contact 1 Access the DiVitas Contacts list See Displaying the DiVitas Contacts List on page 43 2 Select the contact 3 Select Options gt Call gt From business number OR From mobile number e Ifthe contact has only one phone number the DiVit
2. 0 0 e eee ete eee 60 SAVING aMESSAGe lt 245esi diet patend eee eee akir Red ae aeea deeb eaa 61 Settings OPTIONS 64654 adsense eh55 S556 sos rie ee Reese bawdveecex es 63 Phone SetHiINGS 2 204 200002 08d cree ee Ree De ee ee Ea ee or ER 63 Network SenIngS 02 ccc0cteaertcssedekin Senet egies es See tetseas bee aeineeee ad 65 Upgrading the DiVitas Client 0 cee eee ee ees 69 Verifying Proper Firmware Prior to Installing Client 0 0 0 0 e eee eee 69 Alternative Client Installation Method 0 00 e ee eee 70 Upgrading the DiVitas Client 226 2002 ccasn evan ee eene deer aheond Sone ETES 75 Adding a Shortcut to th DiVitas Client sre isrserriirerie trs tE osk dake Rae aS 76 Troubleshooting the DiVitas Client 2 0 eee 79 Uninstalling the DiVitas Clent ccs feet oda dite check fadma iak a a e Sh doen sl dgpn meets 80 Voice Only Voicemail ACCeSS 0 ccc eee ees 81 Signing In to the DiVitas Server Voicemail System 00 0 eee ee ees 81 Voicemall Options 2 46 25 40 caw bee eae ee ee A SS A Cee bee eee ad 82 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 setting Up Your MADOX os iec cee det eee eed cae ek eae ae oto Mesa had wed 85 Checking YOUrNGIGEMAll rerni tes doin nhete ee peti eee oh eed s 87 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 7 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Getting Started I
3. 78 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Troubleshooting the DiVitas Client Upgrading the DiVitas Client Troubleshooting the DiVitas Client The DiVitas Client offers several tools to assist the system administrator in troubleshooting the software If the user notices any unusual behavior the upload log utility allows the client to upload logs from the client to the server Similarly the archive log utility allows the user to save log files on the client for later analysis so log files can be saved even during a loss of connectivity Uploading Logs from the DiVitas Client The Upload Log feature allows users to upload a dynamic set of log files to the DiVitas Server for later review by a system administrator To upload the client log files to the DiVitas Server simply select Options gt Upload Log from the home screen Up to 300 logs can be stored on the phone uploaded to the server and accessed through the DiVitas Server GUI Once this 300 log threshold has been reached successive log files on the phone will overwrite the oldest log files In other words the 301st log will overwrite the 1st log file Archiving Logs on the Phone s Memory Card The DiVitas Client supports the ability to archive a set of log files on the phone s memory card This feature lets DiVitas users take a snapshot of the current logs and preserve them in the phone s memory card thus preventing them from being overwritten by ne
4. This option is enabled by default To disable the option select Options gt Settings gt Phone settings gt Save password The state changes from Enabled to Disabled To re enable it use the same procedure to change the state to Enabled 64 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Network Settings Settings Options Network Settings The Network settings menu has the following options Global data roaming By default the DiVitas Client avoids international data roaming charges for both CellData packet data and voice If the client detects that the handset is attempting to roam onto the network of a country other than the home country i e the country associated with the SIM card the client automatically disables CellData usage to prevent the client from incurring roaming charges Note that if a call is active when an international roam is attempted the active call will be ended Global data roaming is disabled by default To enable global data roaming select Options gt Settings gt Network Settings gt Global data roaming The state changes from Disabled to Enabled The Global data roaming option does not affect roaming from one carrier network to another within the same home country nor does it affect roaming onto WiFi Presence data The Presence data option specifies the network conditions under which the messaging and presence features are enabled in your client You can select one of
5. or contact your system administrator Enabling and Disabling Call Waiting If you are already on a call when you receive a new call the new call information is briefly displayed on the screen and a call waiting tone plays on the speaker If you answer the new call the DiVitas Client automatically places the first call on hold If desired you can disable call waiting by pressing 71 followed by the green Talk key Any subsequent incoming calls are automatically sent to voicemail You can enable the feature by pressing 70 followed by the green Talk key Ending a Call To end a call 1 If you have two active calls and the call you want to end is the one at the top of the dialer screen swap the calls by selecting Options gt Swap 2 Doone of the following e Press the red End key e Select Options gt End e On models with a sliding face close the slider to end the call 1 On models with a sliding face close the slider DiVitas Client User Guide for Nokia E and N Series Phones v2 7 29 Placing a Call on Hold Using the DiVitas Dialer To end the call by pressing the End key press the key only briefly If you press and hold the key the DiVitas Client will be minimized after the call is ended Placing a Call on Hold To place a call on hold select Options gt Hold or press the green Call key To resume the call take the call back off hold press the right selection key Resume or select Options gt
6. Upgrading the DiVitas Client 19 If a prompt appears asking you whether to clear the cache press the left selection key to select Yes or the right selection key to select No depending on your preference 20 If this is a new installation of the DiVitas Client you will need to enter the DiVitas Client configuration settings Go to Entering DiVitas Client Configuration Settings If you are upgrading you do not need to reconfigure the settings Entering DiVitas Client Configuration Settings Before you can sign in to the DiVitas Server for the first time you must configure user settings You will need to enter the following information Ask your DiVitas Server administrator for the values to enter You also can ask your GSM service provider for your mobile number mu User Extension Your DiVitas Client extension m User Password Your DiVitas Client password m Server Address IP address or FQDN of the DiVitas Server m Phone number Mobile cellular number of the handset It is invalid to specify a DiVitas Client extension as the mobile number To enter the user settings 1 Start the DiVitas Client if not already started 2 Access the user settings screen If you are starting the DiVitas Client for the first time the DiVitas Client configuration settings screen is displayed automatically after you finish with the disclaimer and notifications Otherwise when the Enter password dialog is displayed press the r
7. presence indicator is enabled in the DiVitas Contacts list See Disabling the Presence Indicator for a Contact on page 47 Notes m While prior releases would only allow users to search the DiVitas contacts list based on the currently selected filter the latest release decouples the quick search function from filtering so you can search for a contact even if the currently selected filter is causing the contact s name to be hidden m You also can select to hide or display the status messages personal messages of other DiVitas users The status messages are displayed by default To hide them select Options gt Hide personal messages Calling or Sending a Message to a Contact You can call any DiVitas user or non DiVitas contact You can send a text message to any DiVitas user whose handset supports text messaging To call a contact 1 From the DiVitas Contacts screen scroll to the name of the contact to highlight it and then do one of the following e Press the green Call key e Select Options gt Call gt From business number OR From mobile number and then press the left Select key to initiate the call or press the Navi scroll key If the contact has only one phone number the DiVitas Client dials the number If the contact has more than one number the numbers are listed so that you can choose One In this case scroll to the number you want to call then press the left selection key to select OK If desired
8. you can display the multiple phone numbers associated with a contact prior to dialing by selecting Options gt View details 1 Selecting From business number will send the call through the DiVitas Server Selecting From mobile number sends it from your cellular number bypassing the DiVitas Server 46 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Disabling the Presence Indicator for a Contact Contacts To send a text message to another DiVitas user 1 From the DiVitas Contacts screen scroll to the name of the contact to highlight it Select Options gt Send message In the chat screen that appears begin typing your message in the field at the bottom A OO N Press the left Send soft key to transmit the message The Send message option is available only if the presence icon for a DiVitas user indicates that he or she is available to receive text messages See Table 4 on page 21 for a list of presence icons and their definitions Disabling the Presence Indicator for a Contact By default a presence indicator is displayed next to each of the DiVitas users in the DiVitas Contacts list in the call log on the Home screen and on the Messaging screen next to any text conversations If desired you can disable display of the presence icon on an individual contact basis To disable display of the presence indicator for a contact 1 Select the contact 2 Select Options gt Presence gt Do
9. Advanced options O Mailbox options m Help m Exit Options 1 2 and 0 lead to further options Option 3 has an option to return to the main menu but is otherwise not used Figure 25 on page 83 and Figure 26 on page 84 show the voicemail options available on the DiVitas Server Option 3 in the main menu is not shown since it is not used 82 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Figure 25 Voicemail Options 3 Advanced options 1 Play messages 1 Reply 4 Play previous 3 Envelope While a message is playing you can select either of the following Rewind Fast forward 5 Repeat current 6 Play next 7 Delete current 1 Add a message Voicemail Options Voice Only Voicemail Access 0 New messages 1 Old messages 2 Work messages 3 Family messages 4 Friends Messages DiVitas Client User Guide for Nokia E and N Series Phones v2 7 83 Voicemail Options Voice Only Voicemail Access Figure 26 Voicemail Options cont 2 Review Erase 1 Record Unavailable greeting 0 Mailbox options 2 Record Busy greeting 3 Record Your Name i 4 Record l Temporary 0 Operator greeting 5 Change password Return to main menu 84 DiVitas Client User Guide for Nokia E and N Series Phone
10. Automatically Start If the DiVitas Client does not start automatically 1 Press the Menu key 2 Scroll to the Office folder For some phone models the DiVitas Client may be installed in a second Office folder installed 3 Press the Navi scroll key to open the folder You also can press the left selection key to select Options then select Open 12 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Changing Your DiVitas Client Password Getting Started 4 Scroll to the DiVitas icon 5 Press the Navi scroll key or select Options gt Open to start the DiVitas Client The DiVitas Client contacts the DiVitas Server to verify your device and user account information If the Nokia disclaimer or a screen of fields for DiVitas Client settings extension number password server IP address and mobile number appears instead of the Enter password dialog you will need to enter these settings before you can log in See Entering DiVitas Client Configuration Settings on page 73 Changing Your DiVitas Client Password Your DiVitas Server administrator assigns your DiVitas password when configuring your DiVitas account You can change this password If you change the password during an active call the call will be dropped To change your DiVitas password 1 While on the DiVitas Home screen press the left selection key to select Options then select Change password A screen with blank password fi
11. Be eee 18 Exiting the Divitas Clem 2i2ccacerieaseta spore det ARENES ETENE bakes ee Rhea 19 Presence s25 one 555s cU CARO ee SS eee CL EK eRe eases eee ee EEE eee 21 Presence Indicators 0052 020000 kerer tener seen eee ea He Cee ER RS 21 Changing Your PICSCNCe nicdcicacesd tad es eee ee rE Becket EEA 22 Changing Status Messages 2 04 6sei ni bee coed ees EER eee eae EE ae 23 Using the DiVitas Dialer icvscccies ccc cet iwteeetee eee set eee ees 25 Accessing the DiVitas Dialer Screen 00000 e eee eee 25 Manaa Oai errea enaa a oye eh Et puis eed Meindl lg 25 Answenng a Call ixnccibod bere be attaeee stew idee eee Tea eked baw A bee 28 Ending a Galll riores ertir hice asdinige tetedd se dean teeta eee ied 29 Placing a calon Hod oxcacuctioreie retis innir a yeu kh eae eee ee ee Ha he eee 30 Transierning a Call isc coud terrre ee EAE E EEE ETE dda eda eds 30 Enabling the Loudspeaker 2 csvisidw er daw id bole pers debates oka pees 3i Muting We MIGMODNONG sriserirtertiierrtr ib krd rs rr iit reniri iE rnei 31 Managing Multiple Cals s rrrerrisscisereisnis orukan eS ENEA 33 Toggling a Call Between the Handset and an IP Desk Phone 35 Star Codes for Common Features sacer riacerirririkr kaki terer EE EERE TEE 36 Conferencing ess cras nede dine ana nea L a a a a 37 Setting Up a 3 Way Conference Call 2 2 00 37 DIMITAR DiVitas Client User Guide for Nokia E and N Series Phones v2 7 5 Participating In a
12. Book Typographical Conventions Table 2 lists the conventions used in this guide to highlight information Table 2 Typographical Conventions Text Appearance meaning Blue Blue text indicates a command To use a command use the left or right selection key to select it For example to place an active call on hold press the left selection key and select Hold Some commands such as Options display a list of subcommands The text indicates this with a bracket as follows To end a call select Options gt End Italics Italics are used to indicate a value you must supply Bold is used to indicate text that must be entered exactly as shown Italics also are occasionally used to indicate emphasis such as when a new term is being introduced or when special attention should be given to a specific word or phrase Italics also are used to highlight the titles of other documents referred to in this document Bold Generally bold is used to show characters you must enter exactly as they are shown in the text Bold is also used sparingly to highlight important text Blue underline Blue underlined text indicates a URL link You can click on the link to access the web page CAUTION This icon and the bold text next to it call attention to the potential for data loss or service interruption Note This icon and the text next to it call attention to important supplementary details Terminology This gu
13. DiVitas Client will try to use the connection to reach the DiVitas Server If the DiVitas Server cannot be reached on the active WLAN connection the DiVitas Client then uses the active packet data connection You might want to prevent the DiVitas Client from using certain connections For example if you have a packet data connection that is only for multimedia messaging the DiVitas Client might not work properly over the connection Multimedia messaging connections also can be more expensive than packet data connections used for web browsing Likewise if you have WLAN connections that cannot reach the DiVitas Server you might want to prevent the DiVitas Client from attempting to use those connections To prohibit the DiVitas Client from trying to use a specific connection 1 Select Options gt Settings gt Network settings gt Access point preferences 2 Select the desired connection to disable 3 Select Options gt Disable access point or press the Navi scroll key The icon next to the disabled connection changes to an x in a gray circle To re enable a connection select it then select Options gt Enable access point or press the Navi scroll key The icon next to the re enabled connection changes back to green Disabling or re enabling a connection applies only to DiVitas Client use of the connection and does not affect the connection s status outside the client For example if a connection is enabled on the handset
14. Nokia E and N Series Phones v2 7 23 Changing Status Messages Presence Changing the Text of a Status Message You can change the text of the currently selected status message to create your own customized message However the DiVitas Client supports only four messages so in order to create a customized message you must overwrite an existing one To do so 1 Onthe DiVitas Home screen scroll to the user status area See Figure 1 on page 9 2 Select Options gt Personal message gt Edit message An edit window appears with the message highlighted for editing 3 Edit the desired message text 4 Select OK to save the changes or Cancel to cancel them The status message is changed 24 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Using the DiVitas Dialer Accessing the DiVitas Dialer Screen 0 000000 cece ee 25 Making a Call ha Roe aioe Wen hoe ae aS be etae ea Gate an ee oe eke eee ete ese 25 Answering 4 Call os s 20c2 5 MeN Nee pani iinne REEDED BOE Oe Kee ESAS BE Rae 28 Ending a Call sctcnkceckeeesa irere ab bireGd seuss wok etd et eee eh oe Rabe ke 29 Placing a Call on AO 12 ak sea eee hee RAee ewe Ree REE eee Oe eee Ree RRs 30 Transferring a Call 222 03 2662 0pee0804 Ce ePe sheers dee peed ous sae teg nar 30 Enabling the Loudspeaker 2ccs cises ceed badeve kee She be dGe beds bs dees eas 31 Muting the Microphone 22 6 6 ccGe inudecde Weds 164 se ned ees e dew Ns ded eae 31 Managing Mul
15. Resume or press the green Call key Transferring a Call The DiVitas Client supports the following transfer methods m Attended transfer An attended transfer allows you to speak with the person to whom you plan to transfer a call before actually transferring the call m Blind transfer A blind transfer allows you to transfer the call immediately without first speaking to the person to whom you transfer the call The procedures for each type of transfer are the same The transfer is attended if you let the party to which you are transferring the call answer the phone after you select Transfer The transfer is blind if you select Transfer when the other party s phone is still ringing and they have not answered yet You can transfer a call to a contact or a number If you have another call on hold you also can transfer the call to the caller on hold Transferring a Call by Selecting a Contact 1 Select Transfer gt To contact The Contacts lists is displayed 2 Select the contact Select Dial 4 When you hear the ringer for the party to which you are transferring do one of the following e To speak with the other party before completing the transfer wait for them to answer the call When you both are ready select Transfer e To transfer immediately you can select Transfer as soon as you hear the ringer for the other party 30 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Enabling the Loudspea
16. Scheduled Conference Call 2 000 00 cece ees 41 CONICS sacada drab eee eke E ET 43 Displaying the DiVitas Contacts List 0 0 0 cee eee 43 Searching the DiVitas Directory and Adding DiVitas Contacts 004 44 Locating a Contact via Quick Search 0 002 eee 45 Filtering the Cotitacts Hist s c 2scesshed sensed baebe Seer Lea eek ea deta a peda 45 Calling or Sending a Message to a Contact 2 2 2 ee eee 46 Disabling the Presence Indicator fora Contact 0 0 00 cece ee 47 Using the Call L g ci said cece ces i cebidiwedecewidinaiwntedeuw ee 49 ACCESSING the CallikOg SCreenSsaa Mei canenaad ote iawwe SERRE ed ake ee cae 50 Dialing a Logged Number 2220 sceri rare snderi eiri eee eee Gee de eee 50 Deleting a Call from the Call Log re iere esteredein sakitar ta eee eet wee 50 Where Calls Are Logged ecr teed stert riri nr chee aeea Mea RAE ee eh ones oe 51 Instant MESSAGING 6 66s h ee S WAS EO OEDEMA OKEENSE ROS ROK E 53 Adding a Network Contact 2 2264 cnitaeeeesue ho ed eee ceed eee ed eee ee 53 Sending a Message to a Network Contact 0 0000 e ete 54 Viewing and Replying toa Message 0 2c eee eee 55 Managing Multiple Conversations 0 00 eee 57 Deleting a ConwersatoN errespe serseri EEE A A eee ees 57 Accessing VOICEINGN s sgrerdrssierentiri neea A RS 59 VocemMal NICA srie kitri coe nee EEE REREN ERREEN eee eee See 59 Playing Voicemail Messages
17. access the help 1 From almost any of the DiVitas screens press the left selection key to display the Options menu 2 Select Help To display information about the DiVitas Client version that is running on the handset 1 From the DiVitas Home screen press the left selection key to display the Options menu 2 Select About DiVitas Client User Guide for Nokia E and N Series Phones v2 7 17 Locking the Keypad When the DiVitas Client Is Active Getting Started Locking the Keypad When the DiVitas Client Is Active If you need to lock the handset s keypad but you want the DiVitas Client to be able to receive calls while the keypad is locked you can do so from within the client You can answer calls even when the keypad is locked In this case the keypad is automatically re locked after the call is ended Non slider Models To lock the keypad on Nokia models that do not have a sliding face e g E71 E90 while the DiVitas Client is active by doing the following 1 From almost any DiVitas screen except the Contact screen and the Settings screen select Options gt Lock keypad To unlock the keypad 1 Press the left selection key Unlock 2 Press the function key Slider Models Some models have a sliding face e g E66 N95 These models do not have a Lock keypad menu option Instead to lock the keypad simply close the slider and select the Yes soft key to confirm If you are on a call when you close
18. ee nee 65 The Settings menu allows you to configure DiVitas Client options and display information about the network This chapter describes the Settings options Phone Settings The Phone settings menu has the following options Force calls via DiVitas The Force calls via DiVitas option makes the DiVitas Client the default dialer placing all outbound calls through the DiVitas Server instead of through the handset s native dialer Calls initiated by typing a number selecting a contact call log or web link will use the DiVitas Client dialer instead of the native dialer This option is enabled by default To disable the option select Options gt Settings gt Phone settings gt Force calls via DiVitas The state changes from Enabled to Disabled To re enable it use the same procedure to change the state to Enabled To use this option you must leave the DiVitas Client running If you exit the DiVitas Client the handset s native dialer will be used to place outbound calls Auto start DiVitas Client The Auto start DiVitas Client option configures the DiVitas Client to start automatically each time the handset is powered on or rebooted This option is enabled by default 1 When enabled the caller ID for all outbound calls will be the caller ID that is associated with your DiVitas Client extension Likewise all outbound calls will appear in the DiVitas Client call log Nerwonwa DiVitas Client User Guide for Nokia E and
19. features work as described in this guide PIVITAR DiVitas Client User Guide for Nokia E and N Series Phones v2 7 9 Installing the DiVitas Client Overview Getting Started Installing the DiVitas Client Overview Generally your system administrator will install and configure the DiVitas Client for you You can verify whether the DiVitas Client has been installed by trying to launch the client m Ifthe DiVitas Home screen privacy and billable events notices or the Enter password dialog appears when you launch the DiVitas Client this means your account is already set up and you can proceed to Changing Your DiVitas Client Password on page 13 m If the Nokia disclaimer appears or a screen of DiVitas Client configuration settings appears extension number password server IP and mobile number this means the application has been installed but you will need to enter values for these settings before you can sign in See Entering DiVitas Client Configuration Settings on page 73 for more information m If neither of the above scenarios applies you may need to install the application on your handset The section below offers the simplest method for installing the DiVitas application An alternative method appears later in this document Installing the DiVitas Client onto the Handset For a list of supported handset models please refer to the following URL http www divitas com Product sup devices html Before
20. key to display a list of applications See Figure 21 Scroll to DiVitas and select it or select OK Select Back gt Back gt Back gt Exit Verify that the DiVitas Client icon is present on the Active Standby screen See the example in Figure 22 Figure 21 Active Standby Shortcut Selection Standby apps O Web Wbdivitas 76 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Adding a Shortcut to the DiVitas Client Upgrading the DiVitas Client Figure 22 Active Standby Screen Su 04 06 2008 E No cal entries for today Programming the Own Key Some devices have an Own key which is a button with the following icon S that can be programmed to launch an application of your choosing If your device has an Own key you can configure it by doing the following 1 Press and hold the Own key or select Menu gt Tools gt Own key The Own key screen appears where you can program the key See Figure 23 2 Press the Navi scroll key to display a list of applications 3 Scroll to DiVitas and press the Navi scroll key to select it or select OK 4 Select Exit DiVitas Client User Guide for Nokia E and N Series Phones v2 7 77 Adding a Shortcut to the DiVitas Client Upgrading the DiVitas Client Figure 23 Menu gt Tools gt Own key Own key Transfer Own key z Divitas l A Themes Spd dial D g Own key Position Navigator Back
21. most other screens you can select Home 2 Display the presence options by doing either of the following e Scroll to the status area This is the area that shows your extension and user name Press the Navi scroll key e Scroll to the status area and select Options gt Change presence The following menu is displayed 22 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Changing Status Messages o Presence Figure 4 Presence Menu Availability On voice only G On text only Not available 3 Select an option 4 Press the Navi scroll key or select OK Changing Status Messages Your status message personal message is displayed on your handset in the status area of the Home screen and under your user name on other DiVitas users handsets The DiVitas Client comes with the following status messages by default m Inthe office m Ina meeting Out ofthe office m On vacation The In the office message is displayed by default See Changing the Text of a Status Message on page 24 for details on creating your own customized status message Selecting Another Status Message To select a different message 1 On the DiVitas Home screen scroll to the user status area See Figure 1 on page 9 2 Select Options gt Personal message gt Select message The status messages are displayed 3 Scroll to the message you want to display and select OK DiVitas Client User Guide for
22. nae ete Wee wie kee ee eR SNe Kae Shee ee an ear ee 82 Setting Up Your Mailbox s sccdsaeee hawk was Gee eed e REG SAN Nawal se pee Oe RRS 85 Checking Your Voicemail ons 0tiversed sweet ee ii oeetwhs bert adaweed pei eaw ede 87 This chapter describes how to manage your DiVitas Server voicemail account by dialing the DiVitas Server These procedures are not performed using the Voicemail screen Signing In to the DiVitas Server Voicemail System To sign into your DiVitas Server voicemail account use one of the following methods Signing In from Your Extension Method 1 1 Access the DiVitas Dialer screen See Accessing the DiVitas Dialer Screen on page 25 2 Select Options gt Call voicemail 3 When prompted to enter your password enter your DiVitas voicemail password Method 2 1 Dial 97 2 When prompted to enter your password enter your DiVitas voicemail password Signing In from Another Device To sign into your voicemail from another device 1 Dial 98 2 When prompted to enter your user name enter your DiVitas Client extension number 3 When prompted to enter your password enter your DiVitas Server voicemail password Nerwone DiVitas Client User Guide for Nokia E and N Series Phones v2 7 81 Voicemail Options Voice Only Voicemail Access Voicemail Options After you sign in the voicemail system will play a menu of options This is the main menu m 1 Play messages m 2 Change folders m 3
23. the following m Always On Text messaging and presence data are enabled on WiFi and CellData m Only on WiFi Text messaging and presence data are enabled only on WiFi If you leave WiFi coverage the features are temporarily disabled until you are back on WiFi m Disable while Roaming Text messaging and presence data are enabled on WiFi and CellData except when the client detects that the handset is attempting to roam onto the network of a country other than the home country of the handset s SIM In this case to save roaming costs the client disables text messaging and presence data until the handset roams back into the SIM s home country m Disable Presence Text messaging and presence data are disabled under all network conditions The default is Always On To change the setting select one of the other options listed above DiVitas Client User Guide for Nokia E and N Series Phones v2 7 65 Network Settings Settings Options Connection status This option displays a screen of information about the status of the currently active connection in use by the DiVitas Client The connection status screen shows the following information m Handset IP Address IP address of your handset m Server Internal Address Internal IP address or FQDN of the DiVitas Server This is the address where the server can be reached on the private network from inside the firewall m Server External Address Externa
24. the selected folder 4 When you are finished hang up or select another option See Figure 26 on page 84 Rewinding or Fast Forwarding While you are playing a message you can rewind or fast forward m Rewind a Fast forward Saving a Message After you listen to a message the voicemail system allows you to save the message In fact the message is saved by default to the Old folder unless you delete the message or save it to another folder instead 88 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Checking Your Voicemail Voice Only Voicemail Access To save a message in a specific folder 1 After the message is played press 9 2 Press a number to select the folder e 0 New messages e 1 Old messages e 2 Work messages e 3 Family messages e 4 Friends messages Forwarding a Message After you listen to a message one of the options presented by the voicemail system is to forward the message to another extension You can prepend a message of your own to the forwarded message or forward it as is without a prepended message To forward a message 1 After the message is played press 8 2 Press a number to prepend the message or forward as is e 1 Prepend a message before forwarding e 2 Forward as is These options along with the other message options are shown in Figure 25 on page 83 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 89 Checking Your Vo
25. v2 7 Instant Messaging Adding a Network Contact i420 sev Sherahe gente eudeee cave ctw ndesanee ne 53 Sending a Message to a Network Contact 000 cece eee eee 54 Viewing and Replying to a Message 0 cee ee 55 Managing Multiple Conversations 000 c eee ee 57 Deleting a Conversation sssaaa ccc tees 57 Instant Messaging IM enables you to have text conversations with other DiVitas users The Messaging window supports a maximum of 20 conversations If the window contains 20 conversations and a new one begins the oldest one is automatically deleted Adding a Network Contact A network contact is any DiVitas user that you have explicitly added to your contact list Once this user has been added you can monitor their presence status and send them an instant message You can add a network contact in one of the following ways Em Ifa user is already a native contact his or her information is automatically carried over to the DiVitas Contacts list and Watch Presence will be enabled Otherwise select the user from the Contacts list and then select Options gt Presence gt Watch presence for this user m Find the contact by searching the DiVitas server Simply select Options gt Search Directory gt By name extension and then add the contact by selecting Options gt Add this contact By default Watch presence will be enabled for this user thus allowing exchange of IMs DI
26. 1 m N80 run version 5 0719 0 2 m N81 run version 11 0 045 m N82 run version 30 0 019 m N85 run version 11 047 m N95 run version 20 0 or higher m N96 run version 12 043 or higher Nerwonwa DiVitas Client User Guide for Nokia E and N Series Phones v2 7 69 Alternative Client Installation Method Upgrading the DiVitas Client To determine which version is running on a handset dial 0000 from the native dialer not from the DiVitas Client dialer If necessary upgrade the firmware using the Nokia Software Updater at nokia com softwareupdate and PC Suite Note A factory reset is done during firmware upgrade which will remove all your data Before upgrading the firmware make sure to save all your contacts and other data onto a PC or flash card Also make sure your phone battery is fully charged Alternative Client Installation Method If the handset is not provisioned to receive email or SMS messages you can use the following steps instead You will need to know the IP address or FQDN of the server If you are outside the network firewall the firewall also might need to be configured to allow your handset to reach the server Ask your DiVitas Server administrator for the DiVitas Server IP address or FQDN to use 1 On the handset open a web browser 2 Navigate to the following URL https lt server ipaddr or FQDN gt hs_img where server ipaddr or FQDN is an IP address or fully qualified domain name provide
27. 43 Searching the DiVitas Directory and Adding DiVitas Contacts 44 Locating a Contact via Quick Search 0 0 cc ene 45 Filtering the Contacts List 2 2 2 od ane et oe toeeGiwed ee eka teed edeaeth yeti eew ede 45 Calling or Sending a Message to a Contact 0 00 46 Disabling the Presence Indicator for a Contact 0 00 eee ees 47 The DiVitas Client integrates with the native contacts list on your handset In addition to displaying native contacts the DiVitas Contacts list allows you to add DiVitas users and view their presence information From within the DiVitas Client you can m View the voice and text availability of other DiVitas users m Call any contact whether or not the contact is another DiVitas user m Send text messages to other DiVitas users If you add DiVitas users to your DiVitas Contacts list the DiVitas Client automatically adds them to the handset s native contacts list as well Likewise if you change or delete a contact from the handset s native contacts list the change or deletion propagated to the DiVitas Contacts list Displaying the DiVitas Contacts List To display the DiVitas Contacts list do one of the following m From the native Home screen scroll to the Contacts icon a5 Press down on the Navi scroll key or select Options gt Contacts m From other DiVitas Client screens scroll to the following icon Eh DIMITAR DiVitas Client User Guide for Nokia
28. DiVitas Client User Guide for Nokia E and N Series Version 2 7 Part Number DOC CLIENT UG 207 y IVITAS NETWORKS Copyright and Confidentiality Notice Copyright 2009 DiVitas Networks Inc All rights reserved DiVitas Networks DiVitas Server DiVitas Client and the DiVitas logo are trademarks of DiVitas Networks Inc All other trademarks are properties of their respective owners The designs features documentation software data and firmware described herein are confidential and proprietary to DiVitas Networks Inc and its suppliers None of these items regardless of the forms in which they exist may be used or disclosed to others for any purpose except as specifically authorized in writing by DiVitas Networks Inc In accepting this document or utilizing this software the recipient agrees that neither this document nor the information or designs disclosed therein nor the software nor any part thereof shall be reproduced or transferred to other documents nor used or disclosed for any purpose except as specifically authorized in writing by DiVitas Networks Inc Disclaimer DiVitas Networks Inc makes no representation or warranties expressed or implied as to the truth or accuracy of any information contained herein This publication may include typographical errors and technical inaccuracies The content is provided as is and all expressed or implied conditions representations and warranties including any implied warrant
29. E and N Series Phones v2 7 31 Muting the Microphone Using the DiVitas Dialer To unmute select Options gt Unmute or press the Navi scroll key Handset model E65 also has a Mute button hard key 32 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Managing Multiple Calls Using the DiVitas Dialer Managing Multiple Calls The DiVitas Client supports up to two active calls at a time An active call is any voice call that currently is being managed by the DiVitas Server Figure 6 shows an example of the DiVitas dialer screen with two active calls Figure 6 DiVitas Dialer Screen with Two Active Calls In this example the call on hold is from a DiVitas extension Placing a Second Call To place a second call when you already have a call active 1 Select Options gt New call 2 Select one of the following e to number This option places the current call on hold and displays a blank dial window Type the number to dial and press the Call key or select Options gt Call gt From business number e to contact This option places the current call on hold and displays the Contacts list Select the contact then select Dial DiVitas Client User Guide for Nokia E and N Series Phones v2 7 33 Managing Multiple Calls Using the DiVitas Dialer Pressing the Call key routes the call through the DiVitas Server To dial the call directly select Options gt Call gt From mobile number The Di
30. E and N Series Phones v2 7 43 Searching the DiVitas Directory and Adding DiVitas Contacts Contacts Searching the DiVitas Directory and Adding DiVitas Contacts You can search the DiVitas directory on the server for other DiVitas users and add them to your Contacts list To search the directory on the server for other DiVitas users 1 From the Contacts screen select Options gt Search directory 2 Select the By name or By extension 3 Enter all or part of a name or extension number 4 Press the Navi scroll key or select OK The DiVitas Client searches the server directory and displays all matching users in the contacts list To add a DiVitas user to your Contacts list 1 Select the contact 2 Select Options gt Add this contact The client adds the contact and sends a request to the server for the contact s presence status If the user is not logged into the server Request pending appears beneath the contact name As soon as the contact logs into the server the Request pending message is removed and the user s presence and personal status message is shown You can add a phone number to an existing contact by selecting an entry from a recent call list a call log or an instant message and then selecting Options gt Add to contact gt Update existing Adding an IVR Number to the Contacts List If desired users can enter an interactive voice response IVR number in their contact list By entering t
31. MITAR DiVitas Client User Guide for Nokia E and N Series Phones v2 7 53 Sending a Message to a Network Contact Instant Messaging Sending a Message to a Network Contact To send an IM to a network contact 1 Select the user in the Recent Call List from the Home screen or in the DiVitas Contacts list from the Contacts screen 2 Select Options gt Send message 3 Achat screen appears as shown below Figure 12 Chat Window Sending a New Message Laquisha Hi Key can I tell our customer we re readyto ship 4 Type your message in the field at the bottom 5 Press the Navi scroll key or Select Send The message is delivered as follows Notes Ifyou receive an incoming IM while your presence setting is On Voice and Text or On Text Only a pop up window appears for four seconds providing you with the option to select the View or Ignore soft keys See Figure 13 on page 55 The IM icon on the DiVitas Home screen is updated to indicate that a new message has arrived with the red circle indicating the number of new messages 39 e Ifthe presence setting is On Voice Only or Not Voice or Text the pop up window does not appear but the IM icon is still updated with the count of new messages elf your are logged out while an incoming message arrives the message is queued by the server until you log in at which time the message is delivered e An IM can be sent or received when you are o
32. N Series Phones v2 7 63 Phone Settings Settings Options To disable the option select Options gt Settings gt Phone settings gt Auto start DiVitas Client The state changes from Enabled to Disabled To re enable it use the same procedure to change the state to Enabled Privacy statement This option enables or disables re display of the privacy statement each time the DiVitas Client is started When the privacy notice is displayed as the DiVitas Client is starting up the client displays a prompt asking whether you want to display it again in the future If you select the option to prohibit future display of the message this change is applied to the Phone settings menu The state of this option is changed to Disabled Billable events notice This option enables or disables re display of the billable events notice each time the DiVitas Client is started When the billable events notice is displayed as the DiVitas Client is starting up the client displays a prompt asking whether you want to display it again in the future If you select the option to prohibit future display of the message this change is applied to the Phone settings menu The state of this option is changed to Disabled Save password This option enables or disables memory of your password by the client When this option is enabled you do not need to enter your password the next time you log into the client Your password is automatically sent to the server
33. Vitas Client places the call as a voice call over GSM It is also possible to place a second call simply by dialing while the first call is active as opposed to placing the call on hold before dialing However the DTMF tones will be audible on the active call You will be dialing into someone s ear In GPRS or non 3G modes support to make or receive a second call is not supported For information about setting up a 3 way conference call or joining a scheduled conference call see Conferencing on page 37 Call Audio Only one call can have audio at any given time The other call must be on hold If you are on a call and you answer a new call the new call has audio and the other call is placed on hold For example in Figure 6 when the call from DiVitas contact Karen is answered the caller on extension 8935 is automatically placed on hold Swapping Calls To place the call that has audio on hold and resume audio with the other call you can swap the calls To swap between two active calls select Options gt Swap The first call is placed on hold while the audio on the second call becomes active For example Figure 7 shows Karen being placed on hold when his called is swapped for the caller at extension 8935 34 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Toggling a Call Between the Handset and an IP Desk Phone Using the DiVitas Dialer Figure 7 Swapped Calls Connected
34. acts list will appear in the DiVitas Call Log as phone number DIMITAR DiVitas Client User Guide for Nokia E and N Series Phones v2 7 49 Accessing the Call Log Screens Using the Call Log Accessing the Call Log Screens To access the Call Log screens press the Navi scroll key to the right to scroll to one of the following tabs Ah Displays missed calls These are calls that either were not answered or were answered by your voicemail EN Displays outgoing calls These are calls that you initiated from your DiVitas Client extension on the handset ial Displays incoming calls These are calls that you answered Dialing a Logged Number To call the other party in a logged call see Dial by Selecting a DiVitas Call Log Entry on page 28 Deleting a Call from the Call Log To delete a call from the Call Log 1 When the Call Log containing the call log entry is displayed press the Navi scroll key down or up to scroll through the list and select the call log entry 2 Press the left selection key to select Options 3 Select Delete A prompt appears asking you to confirm whether to delete the call 4 Select Yes to delete the call or No to cancel the request Deleting a call log in the missed incoming or outgoing call log screens will not clear the entry from the recent call list displayed on the Home screen 50 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Where Calls Are Logged W
35. and you disable the connection in the client then select Menu gt Tools gt Settings gt Connection gt Access points you can observe that the connection is still enabled DiVitas Client User Guide for Nokia E and N Series Phones v2 7 67 Network Settings Settings Options 68 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Upgrading the DiVitas Client Verifying Proper Firmware Prior to Installing Client 200200 ee eae 69 Alternative Client Installation Method 0 c cece eee 70 Upgrading the DiVitas Client 222004060 Pee eyo e hes Cesena 75 Adding a Shortcut to the DiVitas Client 20 0 0c ccc ees 76 Troubleshooting the DiVitas Client 0 0 eee 79 Uninstalling the DiVitas Client 0 0 0 e eee 80 Verifying Proper Firmware Prior to Installing Client Prior to installing the DiVitas Client software on the Nokia handset you must first verify that the handset is running the correct firmware version and must take corrective action if it is not DiVitas recommends running the following versions of Nokia firmware m E51 run version 100 34 or higher m E61i run version 2 06x or higher m E63 run version 100 21 110 or higher m E65 run version 2 06x or higher m E66 run version 100 07 78 or higher m E71 run version 100 07 or higher m E71x run version 3 27 or higher m E90 run version 07 40 x m N73 run version 3 0705 1 0 3
36. as Client dials the number e Ifthe contact has more than one number the numbers are listed so that you can choose one Scroll to the number you want to call then press the left selection key to select OK Dial from the Messaging Screen If you have a text conversation on the Messaging screen with the person you want to call DiVitas Client User Guide for Nokia E and N Series Phones v2 7 27 Answering a Call Using the DiVitas Dialer 1 With the DiVitas Messaging screen displayed select the conversation See Instant Messaging on page 53 2 Select Options gt Call Dial by Selecting a DiVitas Call Log Entry 1 Select the call entry on the Home screen or on a Call Log screen See Using the Call Log on page 49 2 Press the Call key or press the Navi scroll key and select Call You also can select Options gt Call Redial the Last Number Dialed To redial the extension or phone number that was most recently dialed 1 Access the DiVitas Dialer screen 2 Select Options gt Redial Answering a Call When you are available for voice the DiVitas Client indicates an incoming call by ringing the handset and by displaying an Incoming call message m Incoming call caller ID f the caller ID is known it is displayed in the message m Incoming call caller number if the caller ID is unknown the caller s phone number is displayed To answer a call e Press the green Call key e Pr
37. assword again When you are finished press End Dial into the DiVitas Server voicemail system again and test the new password Changing Your Name 1 oN O oa A WO N Sign in to the voicemail system See Signing In to the DiVitas Server Voicemail System on page 81 Press 0 to access voicemail options Press 3 After the tone say your name Press Press 2 to listen to your recording Press 1 to save the recording or press 3 to rerecord it Hang up or select another option See Figure 26 on page 84 86 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Checking Your Voicemail Voice Only Voicemail Access Customizing Your Voicemail Greetings You can customize the greetings described in Table 9 on page 85 1 oN O oO fF Sign in to the voicemail system See Signing In to the DiVitas Server Voicemail System on page 81 Press 0 to access voicemail options Press one of the following numbers e 1 To record your Unavailable greeting e 2 To record your Busy greeting e 4 To record your Temporary greeting After the tone speak your new greeting Press Press 2 to listen to your new greeting Press 1 to save the greeting or press 3 to re record it Hang up or select another option See Figure 26 on page 84 Checking Your Voicemail Your voicemail is stored in folders The DiVitas Server voicemail system provides the following folders New Old Work Fa
38. d by the system administrator 3 If the browser is configured to prompt you to select a connection select one to continue The DiVitas Server must be reachable on the connection you select A message appears stating that the DiVitas Server has a certificate that is not trusted by the handset 4 Press the left selection key to select Options then select Continue The User name dialog appears 70 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Alternative Client Installation Method Upgrading the DiVitas Client Figure 17 User Name Dialog User name 5 Enter your DiVitas Client extension number Press the left selection key to select OK The Password dialog appears 6 Enter your DiVitas Client user password Press the left selection key to select OK A message appears stating that authentication information will be sent as plain text 7 Press the left selection key to select OK A list of DiVitas Client image files appears 8 Use the Navi scroll key to move the pointer over the image file until it is highlighted then press the Navi scroll key Information about the image file is displayed 9 Press the left selection key to select OK 10 The image is downloaded If a prompt appears asking whether you want to open the downloaded image press the left selection key to select Open The nstall DiVitasPhone message appears DiVitas Client User Guide for Nokia E and N Series Phones v2 7 71 Al
39. elds appears 2 Inthe Current Password field enter your current password 3 Inthe New Password and Confirm New Password fields enter your new password The password can be an alphanumeric string 4 8 characters with no blanks 4 Press the left selection key to select Change A message informs you that your password was changed successfully Then the Enter password dialog appears prompting you to log in with the new password 5 Enter your new password and press the left selection key to select Login DiVitas Client User Guide for Nokia E and N Series Phones v2 7 13 DiVitas Home Screen Getting Started DiVitas Home Screen The DiVitas Client s Home Screen is displayed after you log into the DiVitas Server Refer to Figure 1 on page 9 for the locations of the following areas on the Home screen GSM Battery Status The top row of the DiVitas Home Screen shows the following information m GSM signal availability Connection status m Battery power level Presence Status The presence status section of the DiVitas Home screen shows the following information m Your presence voice and text availability The following icons indicate your selected reachability by voice or text messaging Figure 3 Presence Options Availability ie SEA soa On voice only 0n text only Not available The presence icon appears next to your name both on your handset and on the handsets of other DiVitas users For
40. er parties are connected directly together on a new call 40 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Participating In a Scheduled Conference Call Conferencing If you are the initiator of the conference after you leave the conference you will be unable to redial either of the other participants as long as they remain on the call Ending the Conference To end the conference select Options gt End conference or press the red End key The call ends for all three participants Participating In a Scheduled Conference Call This section describes how to join and leave a scheduled conference call and lists the options available during the conference Participants do not need to wait for the moderator to join the conference As soon as the first two callers join the conference they can talk Joining a Conference 1 Dial the conference number The DiVitas Server plays the following message Please enter the conference pin number 2 If you are the moderator enter the admin PIN If you are not the moderator enter the user PIN The DiVitas Server plays one of the following messages e You are currently the only person on the conference This message is played if there are no other callers on the conference After playing this message the DiVitas Server plays the on hold music until another caller joins the conference e There is currently one other person in the conference Th
41. ess the Answer soft key e Onmodels with a sliding face open the slider to answer the call Selecting Ring Tones In addition to the default DiVitas Client ring tone you can also select one of the native Nokia ring tones models E51 E63 E66 E71 E90 N73 N80 N81 N82 N85 N95 N95 8GB N96 and the Nokia ring tone will play for calls to the DiVitas Client This feature makes it easier for a group of users sitting close to one another to differentiate the sound of their phones 28 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Ending a Call Using the DiVitas Dialer This feature works best when the ring tone is in AAC file format If other file formats are used e g MP3 the tones will only play when the device is in cell If the device is in WiFi then the standard default DiVitas ringer will be played Converting Ring Tones to Supported Formats You can convert an unsupported audio file e g MP3 or WAV to the AAC format using the Nokia Multimedia Player a utility found within PC Suite To do so simply open the audio file and then click the Convert and Save button f Enter the location where you would like to save the file and click the Save as Type drop down menu and select AAC Audio Files When the file has been converted use a USB cable to transfer the fing tone file to your device For more information please search the PC Suite online help for Nokia Multimedia Player
42. example if you are unavailable for voice but available for text the following icon appears next to your name m Your extension number and name This is the DiVitas extension with which you logged in and the user name that is associated with your extension on the DiVitas Server m Your status message The same message appears under your name both on your handset and on the handsets of other DiVitas users For more information about your DiVitas presence and status messages see Presence on page 21 14 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 DiVitas Home Screen Getting Started Call Medium The call medium icon indicates the medium WIFI or cell available for new calls Table 1 Call Medium Indicator Description g New calls you place through the DiVitas dialer will go over WiFi P New calls you place through the DiVitas dialer will go over cellular voice GSM Locking Calls to a Specific Network A key benefit of the DiVitas Client is that it will automatically locate the strongest network i e WiFi or cellular and route calls over that network However in some environments such as an area that has spotty WiFi and poor cellular coverage users may want to lock calls to one network or the other Simply select Options gt Lock calls to and then select either WiFi or Cell Note that the default setting is Auto When this feature is enabled it will prevent calls fro
43. he phone number for the IVR system along with the pass code and one or more P s in the dial string users do not have to punch in the pass code every time they dial into the IVR system For example when a user dials into a conference bridge number 8881234567 with a pass code of 9876 he can enter the dial string as 8881234567pp9876 Each p in the dial string would translates to a specific amount of delay typically 2 seconds such that when the call is picked up at the remote end a pause is introduced in between the sets of 44 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Locating a Contact via Quick Search Contacts numbers After the short delay the digits following p are sent In this example the conference bridge number 8881234567 will be dialed first and then after the call is picked up at the remote end the pass code 9876 will be dialed after 4 seconds 2 seconds delay for each p in the dial string Note that one or more upper or lowercase P s must be entered to create a pause that matches the length of time it takes for the IVR system to say Please enter PIN This may requiring some fine tuning by the user to make it work properly Locating a Contact via Quick Search You can easily locate an entry in the DiVitas Contacts list by using the quick search field at the bottom of the screen i e the field with the magnifying glass If your Contacts list has many contacts u
44. here Calls Are Logged Using the Call Log The DiVitas Client Call Log is separate from the call log for the handset s native dialer Calls are logged in one or both logs depending on the call direction the medium WiFi or GSM and whether the number on the handset is the DiVitas Client extension or the handset s mobile number Table 8 lists where calls are logged Table 8 Where Calls Are Logged Call Direction Native Dialer s Call Log DiVitas Client Call Log Incoming To DiVitas Client Logged as Incoming or Missed Logged as Incoming or Missed extension on GSM call depending on whether the call was answered call To DiVitas Client extension on WiFi Not logged Logged as Incoming or Missed call To mobile number on GSM Logged as Incoming or Missed call depending on whether the call was answered Not logged Outgoing From DiVitas Client Logged as Incoming Missed Logged as Outgoing call extension on GSM call From DiVitas Client Not logged Logged as Outgoing call extension on WiFi From mobile number on Logged as Outgoing call Not logged GSM Handoff Handoff of DiVitas Logged as Incoming call Not logged Client call from WiFi to GSM Handoff of DiVitas Not logged Not logged Client call from GSM to WiFi DiVitas Client User Guide for Nokia E and N Series Phones v2 7 51 Where Calls Are Logged Using the Call Log 52 DiVitas Client User Guide for Nokia E and N Series Phones
45. ice only voicemail This chapter applies only to voicemail hosted on the DiVitas Server If your enterprise uses another voicemail system instead this chapter is not applicable Contact your DiVitas Server administrator for information Voicemail Indicator On the DiVitas Home screen if the voicemail icon has a number in the upper right corner you have new voicemail The number indicates the number of new voicemails you have If your handset supports Message Waiting Indicator MWI the indicator light flashes to indicate new voicemail DIMITAR DiVitas Client User Guide for Nokia E and N Series Phones v2 7 59 Playing Voicemail Messages Accessing Voicemail Playing Voicemail Messages You can use the DiVitas Client to play new and saved voicemails To play a voicemail message 1 Access the voicemail page using one of the following methods e Onthe DiVitas Home screen scroll to the voicemail icon a Press the Navi scroll key or select Options gt Voice mail list e From other DiVitas screens scroll to the voicemail tab 2 Scroll to the voicemail 3 Press the Navi scroll key or select Options gt Download and play If you are replaying a message you ve listened to previously select Options gt Play Figure 16 Voicemail Screen Voice mail en 8935 11 seconds Voicemail Message Options The following voicemail management options area available when a voicemail message is selected m Options gt Download and
46. icemail Voice Only Voicemail Access 90 DiVitas Client User Guide for Nokia E and N Series Phones v2 7
47. ide uses the term cellular to refer to mobile voice service Generally the term is synonymous with GSM Similarly this guide uses the term Cel Data which is synonymous with packet data Technical Support Should you have any questions concerning this product or if you desire to contact DiVitas Networks for any reason please contact DiVitas Service and Support at 650 625 1900 or support divitas com 4 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Contents About This BOOK bc icee ccaieniecsiwe be ite eens eee be eee eens 3 DiVitas Product DOCUMGENIalION cscccucceud ayes sien ERLE Deeb ae heakee sree aes 3 Typographical Conventions 00 062 cbeswiodenieainreeheres eb boas eet reste ws 4 MSriM MOO GY si Sorts a a a tree ek aan tee ied Wee ote Shane eae eae Bas 4 Technical SUPPON e ss chord devo weed eee enw Ea a ead bodes Cheb eee ca ees 4 Getting Started 652 cect ceeccn ers Gare Hed OR oe ENEA 9 Installing the DiVitas Client Overview 0 eee eee 10 Logging into the Divitas Cheni pacedaw ccs pan and im eed ales Gis ae Phe ated RE pee 12 Changing Your DiVitas Client Password 0 2 0 ce eee 13 DivVitas HOME Sarao 2 osideeesa Sees beens eeGae Seeded oe eee Pawns Ra eee ee be 14 Accessing Help or Version Information 000 eee eee eee 17 Locking the Keypad When the DiVitas Client Is Active 0 0 00 eee 18 Minimizing ihe DiIVitas Cloni aect28 bai sridi bid pk nr ed Ree ad
48. ight selection key to select Details DiVitas Client User Guide for Nokia E and N Series Phones v2 7 73 Alternative Client Installation Method Upgrading the DiVitas Client Figure 19 DiVitas Client Configuration Settings Page Divitas 8769 User Password HHHHHH Server Address 192 168 10 10 Phone number 6505551234 3 Enter the following information into the fields on the screen e User Extension e User Password e Server Address e Phone number Enter the number that will be required by the DiVitas Server s dial plan For example if the DiVitas Server is not configured to add the prefix then you must include it here Ask your system administrator for more information On models that do not have a QWERTY keyboard e g E65 or E66 dots in the IP address can be entered by pressing or 4 Press the left selection key to select Login The DiVitas Client dialer appears and the DiVitas Client signs you into the DiVitas Server If the DiVitas Client does not respond make sure all the fields are filled in The DiVitas Client will not respond to the Login option unless all the DiVitas Client configuration fields are filled in The next time you start the DiVitas Client application you only need to enter your password The DiVitas Client remembers the other values 74 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Upgrading the DiVitas Client Upgrading the DiVitas Client Upg
49. installing the DiVitas Client make sure the Nokia device is running the correct firware version See Verifying Proper Firmware Prior to Installing Client on page 69 for more information Download of a DiVitas Client image during installation or upgrade over a CellData packet data connection can take a long time If possible use a WiFi connection instead If you do use CellData leave the handset stationary if possible Moving the handset during the download can cause the download to fail in which case you will need to start the installation or upgrade process again To install and set up the DiVitas Client 1 On the handset open the email or SMS message sent by the DiVitas Server Contact your system administrator if you do not receive this message 2 Two links appear within the SMS message one link connects to the internal IP address or FQDN of the file server while the other link connects to the external IP address or FQDN of this same server e Ifyou are inside the firewall click on the internal link 10 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Installing the DiVitas Client Overview Getting Started e f you are outside the firewall CellData click on the external link Talk to your system administrator if you are not certain which of the two links you should select 3 Follow the instructions on the screen Details m If the above installation method is unsuccessful plea
50. is message is played if you are the second caller e There are currently number people in the conference This message is played if there is more than one person already in the conference After this message is played you can hear the other participants and they can hear you e The conference is full The conference already has the maximum number of callers You will not be able to join the conference unless another caller leaves To join in this case hang up then redial the conference number after the other caller leaves DiVitas Client User Guide for Nokia E and N Series Phones v2 7 41 Participating In a Scheduled Conference Call Conferencing Leaving a Conference To leave a conference hang up the call If you are the last caller on the conference the DiVitas Server plays the on hold music until you hang up Conference Options Table 7 lists the options that are available to conference users and the conference moderator Table 7 Conference Options Option Description Available To 1 Mute Unmute Users and Moderator 4 or 7 Decrease the speaker volume Users and Moderator 6 or 9 Increase the speaker volume Users and Moderator 2 Lock Unlock the conference Moderator only When the conference is locked no new users can join 42 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Contacts Displaying the DiVitas Contacts List 0 0 0 e ee ee
51. ish calls with both parties prior to beginning the conference During the conference the following options are available to the conference moderator m Mute Unmute Allows you to mute audio for all participants Break to Allows you to speak confidentially with one participant without the other participant being able to hear either of you m Leave Allows you to end your participation in the conference without breaking the connection between the other two participants The DiVitas Server directly connects the other parties on a new call m End conference Ends the call for all three participants Caution Make sure you understand the difference between Mute and uN Break to before using either option Moreover when using the Break to option make sure you double check that you are breaking to the correct party With either option it can be quite embarrassing to accidentally say something to the wrong party that was meant to be confidential DIMITAR DiVitas Client User Guide for Nokia E and N Series Phones v2 7 37 Setting Up a 3 Way Conference Call Conferencing Starting the Conference To start a 3 way conference call 1 Call the other parties if you do not already have active calls with them e Ifyou already have a call with one of the parties place the call on hold then call the other party e Ifyou do not have a call with either party call one of them and place the call on hold then call the other par
52. ker Using the DiVitas Dialer Transferring a Call by Typing the Number 1 Select Transfer gt To number A dialog for entering the number is displayed 2 Type the number into the dialog 3 Press the left selection key to select OK 4 When you hear the ringer for the party to which you are transferring do one of the following e To speak with the other party before completing the transfer wait for them to answer the call When you both are ready select Transfer e To transfer immediately you can select Transfer as soon as you hear the ringer for the other party Enabling the Loudspeaker Warning Do not enable or use the loudspeaker while your ear is next to the speaker The volume is very loud By default the loudspeaker is disabled During an active call you can enable the loudspeaker The loudspeaker remains on only until the end of the call You also can turn it off during the call To enable the loudspeaker during a call 1 Move the speaker away from your ear 2 Press the right selection key to select Loudspeaker To disable the loudspeaker during a call press the right selection key to select Handset Muting the Microphone You can mute the microphone during an active call When the microphone is muted you are still able to hear the party at the other end of the call but they cannot hear you To mute the microphone select Options gt Mute or press the Navi scroll key DiVitas Client User Guide for Nokia
53. l IP address or FQDN of the DiVitas Server This is the address where the server can be reached from the Internet m Interface Type of IP connection e WiFi Wireless LAN WLAN network e Cell Packet cell data services through a cellular carrier GPRS UMTS and so On m SSID Network name of the WLAN network If the active wireless IP connection is a CellData connection instead of a WLAN connection this field displays No WiFi RSSI Value Received Signal Strength Indicator This is the strength of the WiFi signal in dBm A higher number represents a weaker signal than a lower number e OdBm is the best theoretically possible RSSI value The WiFi signal is very strong elf the connection is a CellData connection rather than a WiFi connection the RSSI value is shown as 200 RSSI Threshold The minimum RSSI allowed for calls over WiFi If the RSSI falls below this threshold for more than a short while the DiVitas Client hands off the call to cellular Access point preferences This option allows you to prohibit the DiVitas Client from using specific access points APs The DiVitas Client follows the Nokia convention of using the term AP to refer to a Wireless LAN WLAN connection or a CellData packet data connection 66 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Network Settings Settings Options By default when the handset has an active WLAN connection the
54. m roaming to the stronger network Instead of roaming to cellular when the user walks out of WiFi range during an active call the user will hear RTP loss music and if the user has not returned to an area with adequate WiFi coverage within two minutes the call will be dropped If however the user locks calls to cell and comes within range of WiFi calls will stay connected on cell Feature Access Icons Table 2 lists the feature access icons By selecting the icon from the DiVitas home screen a tool tip appears Table 2 Feature Access Icons Icon Description O Provides access to the DiVitas Call Log screens Separate screens are provided for 68 missed calls outgoing calls and incoming or received calls The number displayed at the upper right corner of the icon indicates the number of new missed calls If the number of missed calls exceeds 10 the number will be replaced with a sign If no number is displayed you do not have any new missed calls For more information see Using the Call Log on page 49 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 15 DiVitas Home Screen Getting Started Table 2 Feature Access Icons continued Icon Description s9 A Provides access to the DiVitas Messaging screen From the Messaging screen you can have text conversations with other DiVitas users The number displayed at the upper right corner of the icon indicates new te
55. mily Friends All voicemail messages that you have not listened to are stored in the New folder After you listen to a voicemail the message is moved from the New folder to one of the other folders By default messages are moved to the Old folder However after you listen to a message the voicemail system allows you to specify the folder in which to save the message You can save a message into any of the folders DiVitas Client User Guide for Nokia E and N Series Phones v2 7 87 Checking Your Voicemail Voice Only Voicemail Access To access your voicemail 1 Sign in to the voicemail system See Signing In to the DiVitas Server Voicemail System on page 81 2 Select a message folder The prompt from the voicemail system differs depending on whether you have new messages old messages or both e If you have new messages the following options are available e 1 Listen to new messages The voicemail system begins playing the first new message e 2 Change folders e Ifyou have saved messages but no new messages the following options are available e 1 Listen to old messages The voicemail system begins playing the first old message 2 Change folders 3 If you selected 2 to change folders press a number to select a voicemail folder e 0 New messages e 1 Old messages e 2 Work messages e 3 Family messages e 4 Friends messages Press 1 to play the messages that are contained in
56. n t watch The presence icon next to the contact name disappears This change also applies to the other areas of the client where the user s presence can be shown When display of the presence icon for a contact is disabled the contact will not be listed if you use the Filter gt Show presence only option and the Send Message option will disappear for this user To re enable display of the presence indicator for a contact 1 Select the contact 2 Select Presence gt Watch presence DiVitas Client User Guide for Nokia E and N Series Phones v2 7 47 Disabling the Presence Indicator for a Contact Contacts 48 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Using the Call Log Accessing the Call Log Screens 0 00 cc eee ees 50 Dialing a Logged Number i242 si0dee nese ewee en seed deaded bude teen dawned 50 Deleting a Call from the Call Log 0 2 0c eee tee 50 Where Calls Are Logged 0 00 cece ete eee 51 The DiVitas Client Call Log screens list the calls that were missed dialed or answered using the DiVitas Client Figure 11 shows an example of the Call Log screen that shows missed calls Figure 11 Call Log Answered Calls Screen Incoming yy a Reesha 01 05 2008 17 59 Y 6935 01 05 2008 16 02 Calls to or from numbers in your Contacts list appear in the DiVitas Call Log by contact name Calls to or from people who are not in your cont
57. n The Mute option mutes audio from the initiator whereas the Break to option places one participant on hold while allowing you to speak confidentially with the other participant Breaking To a Single Conference Participant To speak confidentially with one of the conference participants you can break to that participant When you break to a conference participant the other participant is placed on hold and can no longer hear either of you This option breaks the conference When you are ready you can re establish the conference by selecting Options gt Conference Breaking to a Conference Participant To break to an individual conference participant 1 Select Options gt Break to from the dialer screen A menu appears listing both the other participants 2 Select the participant with whom you want to speak confidentially quite embarrassing to accidentally say something that was meant to be confidential to the wrong party A Caution Double check that you are breaking to the correct party It can be The call status changes from Conference to again list the two separate calls The party you broke to is the active call The other call is on hold Resuming the Conference To resume the conference select Options gt Conference Leaving the Conference without ending it To leave the conference without ending the call between the other two parties select Options gt Leave The conference ends and both the oth
58. n an active call but it cannot be sent when there is no data connection e g Cellular Voice Channel mode 54 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Viewing and Replying to a Message Instant Messaging e Ifa loss of connectivity occurs while you are sending an IM messages that have not been successfully transmitted will appear in red italics until connectivity is restored and the IM s are automatically sent out by the client e Unread messages are preserved on your phone until they have been read For example if the battery runs out thus causing the device to shut down before the user has had a chance to read a message the message will be available upon re starting the application and connecting with server Viewing and Replying to a Message When you receive a new message the IM icon is updated 99 The number in the red circle indicates the number of new messages that have been received If a plus sign appears next to the number that means the number exceeds 9 new messages If your presence setting is On Voice and Text or On Text Only the message also briefly appears in a pop up window that is displayed on the DiVitas Client Figure 13 New Message Displayed in Pop up Window II From Herbert P Hello are you there If you already have a chat window open for the conversation the message appears in the chat window See Figure 15 on page 57 To view an IM do one
59. near your name They also appear on the handsets of other DiVitas users in the recent call list contacts list and next to conversations in the Messaging screen Table 4 DiVitas Client Availability Icons Presence Icon Description Available for voice calls and text messages Q Available for voice calls only New text messages will not appear in pop up windows but will instead be queued and accessible from the Messaging screen DIMITAR DiVitas Client User Guide for Nokia E and N Series Phones v2 7 21 Changing Your Presence Presence Table 4 DiVitas Client Availability Icons continued Presence Icon Description Available for text messages only New text messages will briefly appear in a pop up windows along with an auditory notification Calls to your extension will be fowarded to your DiVitas voicemail box Note that the Missed call icon does not get updated when calls are missed On a call Not available for voice calls or text messages This icon appears when you are not logged into the DiVitas Server Calls to your extension will be sent to voicemail and text messages will not appear in pop up windows Operation request is still pending at the server Changing Your Presence By default the first time you sign into the DiVitas Server you are available for both voice and text To change your presence 1 Display the Home screen if not already displayed From
60. nstalling the DiVitas Client Overview 0 0000 cee 10 Logging Into the DiVitas Client 20 0 eee 12 Changing Your DiVitas Client Password 000 cee ees 13 DiVitas Home Screen a ccaee bs deed ad eae cS eeh ORE OSs CAM eK ORE BEETLES LS 14 Accessing Help or Version Information 00 00 cece eee 17 Locking the Keypad When the DiVitas Client Is Active 0000 eee 18 Minimizing the DiVitas Client 3 c20ccec02 seeteeb beets eeeeebedeeensaeed tad 18 Exiting the DiVitas Client 0 0 00 ccc eee tees 19 The DiVitas Client extends your corporate PBX to your handset and reduces cellular costs The DiVitas Client provides continuous connectivity by automatically detecting and selecting the optimal network WiFi or cellular over which to route calls Figure 1 DiVitas Client Home Screen GSM status _ p Saitek lt Battery status a aol 2935 Jonas lt q Call medium SALS In the office WiFi or Cell Feature access __ gt A SE icons can be i highlighted to display a tool ti 05 59 a p gt Richard 05 59 Recent calls __ Dorim 05 59 gt Dave 05 58 Pratont 04 18 Truong 04 03 Most screen examples in this guide show the Nokia E61i On some other supported Nokia E Series handset models the DiVitas Client dialer and other DiVitas Client screens appear narrower On any model the background color or skin might be different However the DiVitas Client
61. of the following m Click on the left View soft key m Select the IM icon from the Home screen and press the Navi scroll key or select Options gt Message list DiVitas Client User Guide for Nokia E and N Series Phones v2 7 55 Viewing and Replying to a Message Instant Messaging Alternatively you can press the right Ignore soft key to close the IM pop up window The Messaging screen can manage multiple conversations The latest message in each conversation is displayed In this example there is only one conversation Figure 14 Messaging Screen Messaging 4 To reply to an IM 1 On the message screen select the conversation and press the Navi scroll key or select Options gt Send message A chat window opens with a text entry field located at the bottom 56 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Managing Multiple Conversations Instant Messaging 2 Type your message and send See Sending a Message to a Network Contact on page 54 Figure 15 New Message Displayed in Chat Window Herbert 21 10 Hello are you there Yes whats going on Managing Multiple Conversations The Messaging screen can have multiple conversations one for each of the DiVitas users with whom you are chatting For each separate conversation the most recent message is displayed A conversation remains on the Messaging screen until you delete it or until you already have 20 conve
62. play m Options gt Play this will appear if the message has already been downloaded m Options gt Call m Options gt Delete Options gt Delete All 60 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Saving a Message Accessing Voicemail Options gt Call voice mail Options gt Add to contact Options gt Settings Options gt Help Playback Options The following playback option is available during playback of a message m Options gt Pause Resume Notes m If you are playing back a voicemail message and an incoming call is received the voicemail stops playing and you will have to play it from the beginning m If you are playing back a voicemail message and highlight a different message in the visual voicemail screen the audio is paused You can resume playback by re highlighting the original voicemail message and pressing the Navi scroll key Saving a Message Voicemails are automatically saved until you delete them All your saved voicemails go into the same folder on the server To replay a voicemail just highlight and select Options gt Play DiVitas Client User Guide for Nokia E and N Series Phones v2 7 61 Saving a Message Accessing Voicemail 62 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Settings Options Phone Settings coss s0 0 4 0 bse ae ood bee aean Gates ecdees E R a E be 63 Network Settings ons pss eee Sens elas ReUe seeded WHERE HE KES Dada
63. rading the DiVitas Client When a new version of the DiVitas Client software is available on the DiVitas Server a message such as the one shown in Figure 20 automatically appears when you start the DiVitas Client Figure 20 DiVitas Client upgrade prompt The current version is D incompatible with the server Upgrade No will exit Select Yes to begin the upgrade If the you select No to refuse the upgrade the DiVitas Client terminates You must complete the upgrade in order to continue to use the DiVitas Client From this point the upgrade procedure is the same as the installation procedure beginning with step 10 on page 71 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 75 Adding a Shortcut to the DiVitas Client Upgrading the DiVitas Client Adding a Shortcut to the DiVitas Client You can add a shortcut to the DiVitas Client from the Active Standby screen by replacing one of the feature icons already on the screen On handset models that have an Own key you also can program this key to start the DiVitas Client Adding a Shortcut to the Active Standby Screen 1 2 oOo a A WwW Select Menu gt Tools gt Settings gt Phone gt Standy mode gt Active standy apps Scroll to the shortcut you want to replace Shortcut 1 programs the first icon on the left of the icon row on the Active Standby screen Shortcut 2 programs the second icon from the left and so on Press the Navi scroll
64. rsations and a new one begins In this case the oldest conversation is automatically deleted Deleting a Conversation To delete a conversation 1 Select the conversation on the Messaging screen 2 Select Options gt Delete conversation To clear all messages from a conversation without deleting the conversation itself open the conversation and select Options gt Clear conversation DiVitas Client User Guide for Nokia E and N Series Phones v2 7 57 Deleting a Conversation Instant Messaging 58 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Accessing Voicemail Voicemail INGIGHION 0 2 asan eels cae ed cad heeace ee RERET E ENAS eee rhe Ree be 59 Playing Voicemail Messages 00 eee 60 Saving a Message seecevaad es beads aG CES Re dR Ed ee wa Nee we bee Be RES 61 This chapter describes how to access voicemail and manage your DiVitas Server voicemail account The DiVitas Client supports the following types of voicemail access Visual voicemail You can scroll through your voicemails and listen to them in any order Visual voicemail is described in this chapter m Voice only voicemail You can access voicemail by dialing the DiVitas Server Voice only voicemail is not described in this chapter Instead see Voice Only Voicemail Access on page 81 If your handset uses CellData packet data services or WiFi you have visual voicemail Otherwise you can use vo
65. s v2 7 Setting Up Your Mailbox Voice Only Voicemail Access Setting Up Your Mailbox If DiVitas Server voicemail service has been enabled for your DiVitas Client extension the mailbox is already set up with a default password and a default set of greetings You can customize your mailbox by changing these settings Ask your DiVitas Server administrator for your default voicemail password The DiVitas Server administrator sets the password when adding your DiVitas Client user account to the DiVitas Server Table 9 describes the voicemail greetings you can customize Table 9 Configurable Voicemail Greetings Greeting Type Description Default Greeting Customized Greeting Unavailable The Unavailable greeting is playedin The person at Your new Unavailable the following cases extension greeting replaces the extension numberis first sentence of the unavailable Please default greeting leave a message after the tone When finished hang up or press the key e Someone calls your extension when you are not signed into the DiVitas Server e Someone calls your extension when you are signed into the DiVitas Server but you do not answer the call e Someone calls your extension when you are not available for voice Busy The Busy greeting is played for callers The person at Your new Busy who call your DiVitas Client extension extension greeting replaces the when you are already on a call extension number is fir
66. s being moved between devices After the toggle is complete you can move the call by selecting the Toggle call option again Star Codes for Common Features The following codes can be pressed from the DiVitas Client or from any desktop phone that supports Asterisk open source telephony software Table 6 Asterisk feature shortcut star codes Code Description 70 Enable Call Waiting 71 Disable Call Waiting 72 Enable Call Forwarding 73 Disable Call Forwarding 77 IVR Recording 78 Enable Do Not Disturb 79 Disable Do Not Disturb 90 Enable Call Forwarding on Busy Tone 91 Disable Call Forwarding on Busy Tone 36 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Conferencing Setting Up a 3 Way Conference Call 0 0 ccc eee 37 Participating In a Scheduled Conference Call 000 cee eee ee 41 The DiVitas solution supports the following types of conference calls m 3 way A 3 way ad hoc conference call can be initiated at any time by a DiVitas user with up to three callers the DiVitas user and two other parties The user who initiates the conference is the moderator m Scheduled A scheduled conference can be set up by the system administrator and can have up to twenty participants including one moderator Setting Up a 3 Way Conference Call You can set up a 3 way ad hoc conference call with two other parties You must establ
67. se refer to Alternative Client Installation Method on page 70 Em lf the handset does not already have access points configured connections for CellData and WiFi they will need to be added before you can fully use the DiVitas Client See the Nokia guide that came with your handset or refer to the Nokia web site for information on adding access points DiVitas Client User Guide for Nokia E and N Series Phones v2 7 11 Logging Into the DiVitas Client Getting Started Logging Into the DiVitas Client By default after it is installed the DiVitas Client automatically starts when you power on or reboot your handset If you or the server administrator have already configured your client settings and left the Save password option enabled you do not need to enter any information to log in You are automatically logged into the server after the client starts If the Enter password prompt appears 1 Type your DiVitas password 2 Press the left selection key to select Login Figure 2 DiVitas Sign in x Divitas Not connected Bie og Enter password for 2007 i A HHH HHI are If some notices appear before the Enter password prompt appears select OK after reading each notice If prompted to select whether to re display a notice the next time you start the client select Yes or No Press the selection key directly under an option to select that option Starting the DiVitas Client if it Does Not
68. sing the quick search field can make it much faster and easier to locate a contact To locate a contact using the quick search field at the bottom of the screen 1 Type one or more characters of the contact name into the search field The DiVitas Client displays only the contacts that match the search string you entered 2 To narrow the search enter more characters so that fewer contacts match the search string 3 Continue entering characters to reduce the number of matching results If only one contact appears it will be highlighted by default If multiple contacts are displayed you can select the desired contact by scrolling to it and then using the Options menu to perform the desired action e g call send message etc Filtering the Contacts List By default the DiVitas Contacts screen lists both DiVitas and non DiVitas contacts You can filter this list so that it only shows DiVitas users and or contacts for whom presence information is available To filter the DiVitas Contacts list 1 From the Contacts screen select Options gt Filter 2 Select one of the following e Show all Displays all contacts including non DiVitas contacts e My network contacts Display only other DiVitas users regardless of presence DiVitas Client User Guide for Nokia E and N Series Phones v2 7 45 Calling or Sending a Message to a Contact Contacts e Show presence only Displays only the other DiVitas users for whom the
69. st sentence of the unavailable Please default greeting leave a message after the tone When finished hang up or press the key Temporary When configured the Temporary By default there is no Your Temporary greeting is played instead of the Temporary greeting greeting replaces the Unavailable or Busy greeting in all of first sentence of the the cases where these two greetings Unavailable and Busy normally are played greetings For example if you are going on vacation you can record a Temporary greeting to inform callers of the dates you will be away DiVitas Client User Guide for Nokia E and N Series Phones v2 7 85 Setting Up Your Mailbox Voice Only Voicemail Access You also can record your name By default the greetings listed in Table 9 say The person at extension extension number is unavailable busy If you record your name the greetings say your name instead of The person at extension extension number To return a greeting to its default value you can erase it Changing Your Voicemail Password 1 7 Sign in to the voicemail system See Signing In to the DiVitas Server Voicemail System on page 81 Press 0 to access voicemail options Press 5 The voicemail system prompts you to enter your new password Enter the new password The voicemail system prompts you to enter your new password again to ensure you typed the numbers you intended to type Enter the new p
70. t call activity All call types dialed received and missed are included The caller ID and the time of the most recent call also are shown and for call log entries from other DiVitas users the caller s voice and text availability is shown 16 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Accessing Help or Version Information Getting Started For multiple calls to or from the same number only the most recent call is shown To see the individual calls navigate to the Call Log Screens See Using the Call Log on page 49 Icons appear next to the call entry to indicate whether the most recent call was received sent or missed These icons are shown in Table 3 below Table 3 Call Log Icons Indicator Description Indicates a received call The call was answered in the DiVitas Client on the handset Indicates an outgoing call The call was initiated from your DiVitas Client extension on the handset Indicates a missed call The call either was not answered or was answered by your o gt voicemail You can return a call by selecting the call log entry then either pressing the Call key or selecting Options gt Call If the caller is another DiVitas user you also can send a text message by selecting the call log entry then selecting Options gt Send message Accessing Help or Version Information The DiVitas Client has online help which you can access when the client is active To
71. ternative Client Installation Method Upgrading the DiVitas Client Figure 18 Install DiVitasPhone Message Fy Installer 11 12 13 14 15 16 17 18 Install DiVitasPhone Press the left selection key to select Yes Details about the application file are displayed Press the left selection key to select Continue A security warning is displayed and asks whether you want to continue the installation Press the left selection key to select Yes If you are upgrading by installing over a previous DiVitas Client image a message asks you whether you want to replace the older version Press the left selection key to select OK You may be prompted to select the installation location phone memory or flash memory Select phone memory and press the left Selection key to continue Details about the Nokia APS Server application are displayed Press the left selection key to select Continue A message about the save location for log files appears Read the message then press the left selection key to select OK The Nokia disclaimer appears Read the disclaimer then press the left selection key to select OK The handset installs the application When installation is complete a blank browser page is displayed Press the left selection key to select Options then select Exit to close the browser 72 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Alternative Client Installation Method
72. the keypad the call is ended This is true for calls on the DiVitas Client dialer and for calls on the handset s native dialer To unlock the keypad open the slider and then select the OK soft key to confirm Minimizing the DiVitas Client A To minimize the DiVitas Client press the End key when you are not on a call Caution When you are on a call the function of the End key is to hang up the call 1 This confirmation message does not appear on the E66 handset 18 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Exiting the DiVitas Client Getting Started To re display the DiVitas Client again 1 Press and hold the Menu key to display the list of applications that are running on the handset 2 Select the DiVitas icon 3 Press the Navi scroll key Exiting the DiVitas Client To exit the DiVitas Client 1 From the DiVitas Home screen select Options gt Exit A confirmation message is displayed 2 Confirm or cancel the exit e To exit press the left selection key to select Yes e To cancel the exit press the right selection key to select No It might take a few seconds for the exit to be completed You will still be able to place calls through the mobile number but you will no longer be able to place or receive calls through the DiVitas Client without re launching the application 1 If you need to minimize the DiVitas Client during an active call follow this same procedure b
73. tiple Calls lt ccsccceseee vives eee vee nd ee ee Wea be bbe ee ee eae 33 Toggling a Call Between the Handset and an IP Desk Phone 35 Star Codes for Common Features 0 0 cece eee 36 The DiVitas dialer enables you to make and answer calls You can make and receive calls to and from DiVitas extensions and non DiVitas numbers Accessing the DiVitas Dialer Screen The DiVitas Dialer screen is displayed automatically when you dial or answer a call You also can access the DiVitas Dialer screen from other feature screens except the Home screen by scrolling to the following tab yc XN Making a Call You can place a call from almost any screen that displays DiVitas contacts Contacts screen Messaging screen Voicemail screen Call Log screen or Recent Call List The call medium icon indicates the medium or connection type that the DiVitas Client will use for the call see Table 5 on page 26 DIMITAR DiVitas Client User Guide for Nokia E and N Series Phones v2 7 25 Making a Call Using the DiVitas Dialer When a call is active a call connection icon indicates the type of connection being used for the call Table 5 Call Connection Indicator Description The call is on WiFi and is being managed by the DiVitas Server The call is on cellular and is being managed by the DiVitas Server E In the following example a call is on WiFi and is being managed by the DiVitas Server
74. to 8935 It is possible to talk with more than one other caller at a time if you are ona conference See Conferencing on page 37 Toggling a Call Between the Handset and an IP Desk Phone If you are signed onto multiple devices with the same DiVitas Client extension you can toggle active calls between the two devices To toggle a call 1 Display the DiVitas Dialer screen if not already displayed 2 Select Options gt Toggle call e Ifthe call is on the handset when you select the option the call is moved to the desk phone e Ifthe callis on the desk phone when you select the option the call is moved to the handset In either case the call is moved by selecting the Toggle call option from the DiVitas Client on the mobile handset If you have two active calls both calls are moved 1 Note that this feature is not available when the user is on a cellular network DiVitas Client User Guide for Nokia E and N Series Phones v2 7 35 Star Codes for Common Features Using the DiVitas Dialer If you are moving calls from a desk phone to the handset and the calls are part of a 3 way conference the conference is broken but the two calls are still moved to the handset You cannot move calls that are part of a 3 way conference from a handset to a desk phone Canceling a Toggle Request To cancel a toggle request select Options gt Cancel toggle The Cancel toggle option is available only while the call i
75. ty When you have one call on hold and a second active call you are ready to start the conference Here is an example of one held call and a second active call Figure 8 Parties Ready To Conference Duration 00 17 Hodges Connected to A 8935 In this example one of the other parties is on a non DiVitas phone From the DiVitas Client you can set up a conference with other DiVitas users non DiVitas users or a combination as in this example 2 From the dialer screen select Options gt Conference On your dialer screen the held and active calls are replaced with a single call named Conference 38 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Setting Up a 3 Way Conference Call Conferencing Figure 9 Live Conference Duration 01 31 Conference On the dialer screens of the other participants the conference appears as a single active call from you Muting a Conference To mute a 3 way conference select Options gt Mute from the dialer screen or simply press the Navi scroll key The icon shown in the following example appears Figure 10 Muted Conference P Duration 01 46 MU TE To resume the conference select Options gt Unmute from the dialer screen or press the Navi scroll key DiVitas Client User Guide for Nokia E and N Series Phones v2 7 39 Setting Up a 3 Way Conference Call Conferencing The Mute option is different from the Break to optio
76. ut select the Standby icon DiVitas Client User Guide for Nokia E and N Series Phones v2 7 19 Exiting the DiVitas Client Getting Started 20 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Presence Presence INGICHIONS 22 scan eeeenwtd pechees snes an ee 60085 od a Ea oe 21 Changing Your Presence 2560 55 ec5 bee Gh ese eke sete es eee shee seb hus Bee es 22 Changing Status Messages 12 soso ve ees ve ee beaded ave ded bt bees adeues 23 Your availability to be contacted through the DiVitas Client is managed by your presence Every DiVitas user has the following types of presence m Voice availability Controls whether calls to your extension ring your handset or go directly to voicemail m Text availability Controls whether new instant messages IMs appear briefly in a popup window in the client when they are sent The first time you sign in to the DiVitas Server both types of presence are enabled by default You can individually disable or re enable each type of presence Presence Indicators Presence information is indicated in the DiVitas Client with icons and with your status message Presence information enables DiVitas users to assess the availability of one another as well as preferred communication mode i e voice or text Presence icons are shown below in Table 4 These icons and status messages appear on your handset in the status area at the upper left of the DiVitas Client
77. wer and continuously generated log files This tool can prove invaluable when the Upload Logs feature cannot function perhaps due to a loss of connectivity To use the archive log utility simply select Options gt Archive log Archived files are named according to timestamp and should be accessed by the system administrator by pressing the Nokia menu button and navigating to the following folder Office gt File Mgr gt select the Memory Card icon see below gt scroll down to DVLogs gt DVLogArchives DiVitas Client User Guide for Nokia E and N Series Phones v2 7 79 Uninstalling the DiVitas Client Upgrading the DiVitas Client Figure 24 Accessing client logs files from the memory card gt File manager Asd Backup cities Dereg Documents Notes m Upto five sets of logs can be saved on the phone using the Archive Log feature after which older sets of archived files must be deleted to make room for the new ones Uninstalling the DiVitas Client If you should ever choose to uninstall the DiVitas Client DiVitas recommends that you use the following procedure Press the Menu key Select the Office folder Select the DiVitas icon Select Options gt Remove a fF WA N Select Yes at the prompt 80 DiVitas Client User Guide for Nokia E and N Series Phones v2 7 Voice Only Voicemail Access Signing In to the DiVitas Server Voicemail System 000 eee 81 Voicemail Options 2 2 cits
78. xt messages If the number of new text messages exceeds 10 the number will be replaced with a sign If no number is displayed you do not have any new text messages For more information see Instant Messaging on page 53 af Provides access to your DiVitas voicemail box From the Voicemail screen you can download and play voicemails as well as return calls The number displayed at the upper right corner of the icon indicates new voicemails If the number of new voicemails exceeds 10 the number will be replaced with a sign If no number is displayed you do not have any new voicemails For more information see Accessing Voicemail on page 59 Provides access to the DiVitas Client view of your Contacts list From the DiVitas Contacts screen you can view presence availability for other DiVitas users You can also send text messages to other DiVitas users and place calls to DiVitas users and non DiVitas contacts For more information see Contacts on page 43 To navigate to a feature 1 Scroll to the feature icon to select it 2 Do one of the following Recent Calls Press the Navi scroll key With the feature access icon selected highlighted select the menu option to display the screen Options gt Missed call log Options gt Message list Options gt Voice mail list e Options gt Contacts This section of the DiVitas Home screen lists the most recen
79. y of merchantability fitness for a particular purpose or non infringement are disclaimed except to the extent that such disclaimers are held to be legally invalid About This Book This book is for users of the DiVitas Client on certain Nokia E Series and N Series handset models Although this book contains some general E Series usage information the book s focus is on the DiVitas Client itself The book is not intended to be an exhaustive guide on all E Series and N Series features For information about non DiVitas features on your Nokia handset see the Nokia User Guide for your handset model The Nokia web site is also a worthy source of information about your handset DiVitas Product Documentation Table 1 lists the user documents for the DiVitas Server and the DiVitas Client Table 1 DiVitas User Documentation Solution Component Title and Description DiVitas Server DiVitas Server Administration Guide Describes how to install and configure the DiVitas Server and how to manage user accounts and features DiVitas Client DiVitas Client User Guide for Nokia E and N Series this document Describes the DiVitas Client for E Series and N Series handsets and how to configure and use the client DiVitas Client Quick User Guide Shoret guide that provides basic information about the DiVitas Client gt DIMITAR DiVitas Client User Guide for Nokia E and N Series Phones v2 7 3 Typographical Conventions About This

Nokia DOC-CLIENT-UG-207 Cell Phone User Manual

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