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NEC 1093099 Telephone User Manual

Contents

1. DSX Feature Handbook Features 49 mn o g c p 7 Direct Station Selection DSS Console DSS Console Feature Key Assignments Page 3 of 4 Key Type Description Key Code and Data Operation System Speed Dial page 149 Use this option to assign a Feature Key as a System Speed Dial key You assign the key to specific System Speed Dial bin There is no BLF for this key type 14 nnn bin 001 999 e Press key to dial stored number Personal Speed Use this option to assign a Feature Key as a 15 nnn 01 20 e Press key to dial Dial Personal Speed Dial key You assign the key to stored number page 149 a specific Personal Speed Dial bin There is no BLF for this key type Voice Mail Use this option to assign a Feature Key as a 17 nnn extension Press key to record Record Voice Mail Record key number of valid Sub conversation into page 167 You must have voice mail installed to scriber Mailbox mailbox use this key A voice prompt and periodic beep will remind you that your calls are being recorded Busy Lamp Field BLF Off nne xad Conversation Record is off Fast Flash green Conversation Record is on Night Use this option to assign a Feature Key as a 18 CLEAR e Press key to put Key page 112 Night key There are two options System System Nig
2. 124 Privacy Release Gtoups xoxo xo etr pigaaiaeiaa CEa d eA Ed a E a 125 Private Lane c die eoe ee o gend Rape ORTA eiu oo ened ed vata 126 Programmable Idle Menu Soft Keys Super Display l l 127 User Programmable Feature 0 0 0 eee 129 Pulse to Tone Conversion Josse enge a ex xe ee he ea ae en 130 Removing Lines and Extensions from Service 131 Reverse Voice OVE on oc Eau RN VEM eR axe 132 Ringdown Extension 0 cee eee tenet re 134 Ringing Line Preferente 5 eene e eee ORE ORA OR RA RN xe Roe 135 Prime Line vs Ringing Line Preference 0 0 0 0 e eese 136 User Programmable Feature 0 0 2 cette 137 save Number Dialed ois c005 sass cas misti ti moni Reb Ra dea ER ERR 138 Selectable Display Messaging 2 0 0 0 cece eee e 139 Name Prosramming Chart 2 2 e5 ois sec he bh eeeeeeeeesdedsasedgeueass 141 Single Line Telephones a creas i i aari aig iiie pna R ean 142 Message Walin dc ncdscee ads emt EEUU EAE uA EPA IU MEE PERSE Ces 142 Speed Dials gs cei et ee eique Ea REOR RO RU dons 149 system Speed Dial eiie bk A wes ll ELI Y REAIPSSYSRS 149 Personal Speed Dial zii gbbReMRS Ie bI PRU E SR RUE ERES 149 Unique Speed Dial Entries s 22 itii re D REC ARR sais betes Meee rg 149 Storing Line Routing in a Speed Dial Bin 00 0 0 0 00 00008 149 Centrex Compatibility 226 eeilreectee e RR epe p ne y EXC PRA GE sae 149 Chaining Bins for Dialing Long Numb
3. Distinctive Flash Rate on Recall Park recall features a distinctive flash rate for line keys see the chart below This allows the keyset exten sion user to easily differentiate new calls that are ringing from Parked calls that are recalling Distinctive Flash Rate on Park Recall For this type of call You see this flash rate Call that you Parked Double Wink On green Call that you initially Parked recalling Double Wink On green your phone Call Parked by a co worker On red Call initially Parked by a co worker Double Wink On red that is recalling your phone DSX Feature Handbook Features 119 mn p 5 c p 7 Park Personal Park Orbit Recall Display The Personal Park Orbit recall display shows Onall extensions that are ringing with the recall The type of recall 1 e Personal Park Onthe extension at which the call is parked while it is ringing The extension which initially parked the call Onall other extensions as they are ringing with the recall The extension at which the call was initially parked The Personal Park Orbit recall display occurs Atthe extension which initially received the Personal Park Atthe extension which initially parked the call Atall other extensions after the call diverts to Key Ring System Park Orbit Recall Display The System Park Orbit recall display shows The orbit from which the ca
4. par Select day ring Nant Ring Select night ring pent Ring Select delay ring Exit Select to back up to the previous step without making any changes a For the ringing mode selected select the Ring Type a MORE EXIT Select Ring Type A Eo MORE EXIT Select Ring Type B oo MORE EXIT Select Ring Type C MORE Line EXIT Select to have ringing follow Line Override Exit Press repeatedly to back up step by step 58 Features DSX Feature Handbook Distinctive Ringing Key Ring Override In these instructions Using Key Ring Override Super Display Soft Key Keyset Soft Key To assign a Ring Type to a Call Coverage Group Call Pickup or line key 1 Menu RUM Ring Select the Distinctive Ringing options 2 key Select Key Ring Override a Select a key type to customize Call Coverage Select your Call Coverage keys z Cck Your Call Coverage keys light H Pickup Select your Group Call Pickup keys Pkup Your Group Call Pickup keys light Line Select your line keys Line Your line keys light Exit Press repeatedly to back up step by step b Press the key for which you want to set the Ring Type C Do one of the following For the key selected choose the Ring Type Dial 1 for Ring Type A i Dial 2 for Ring Type B Dial 3 for Ring Type C Dial 0 to Select to have ringing follow Line Override
5. DSX Feature Handbook Features 135 Ringing Line Preference Feature Keyset Attendant RLP Y RLP N RLP Y RLP N Does pressing SPEAKER while in the Headset mode answer the ringing call Intercom page 93 1 1 Ringing Intercom calls no Ne No Key Ring page 94 Line Loop Keys Xes Ng es Np Transfer page 161 NES No Yes No Direct Inward Line page 42 Yes No Yes No Group Ring page 81 Yes Yes N A N A Extension Hunting page 66 1 1 Call to UCD master wes Yes No No Call Coverage Keys page 19 No No No No Group Call Pickup page 79 No No No No Ringing Line Preference will not answer a call ringing the Operator Call Key When multiple calls ring an extension simultaneously the system services the ringing calls in the follow ing order 1 INTERCOM Key 2 Line Key from lowest to highest 3 Loop Key from lowest to highest In addition if two extensions with Ringing Line Preference answer the same outside call simultaneously the system connects the call to the lowest numbered extension Prime Line vs Ringing Line Preference Ringing Line Preference has priority over Prime Line For example an extension with Ringing Line Prefer ence will answer a ringing line not get dial tone on their Prime Line In addition a ringing Prime Line will have priority over any other ringing line The seize priority is as follows
6. n 6 To restart the Call Timer e The timer will restart from 00 00 P 1 Do one of the following a Hime Press the Call Timer soft key b Press the Manual or Automatic Call Timer key In these instructions Resetting the Call Timer Super Display Soft Key Keyset Soft Key To reset the Call Timer while it is running i e timing your call 1 Press CLEAR The Call Timer restarts from 00 00 It does not disappear from the display In these instructions Reviewing a Call s Duration Super Display Soft Key Keyset Soft Key To review the duration of your last timed call 1 Wait for the Manual or Automatic Call Timer key to go out 2 Press the Manual or Automatic Call Timer key DSX Feature Handbook Features 27 Call Waiting Camp On Description e Call Waiting helps busy extension users know when they have additional waiting calls It also lets callers wait in line for a busy extension without being forgotten With Call Waiting an extension user may call a busy extension and wait in line Camp On without hanging up When the user Camps On by dialing 2 the system signals the busy extension with two beeps indicating the first waiting call The busy extension can be on a handset or Handsfree call The call goes through when the extension becomes free If an extension has more than one caller waiting
7. Removing Lines and Extensions from Service 1 Lift the handset 2 Dial 40 3 Dial the line 101 164 or extension 300 427 you want to remove from service 4 So one of the following a Dial 4 to return a line or extension to service b Dial 6 to remove a line or extension from service 5 Hang up Speed Dial To dial a Speed Dial number 1 Lift the handset 2 Dial and the Speed Dial bin number Personal Speed Dial bins are 701 720 e System Speed Dial bins are normally 201 299 3 The stored number dials out DSX Feature Handbook Features 147 mn 6 g c p 7 Single Line Telephones Split A single line telephone can Split alternate between their current call and waiting calls The waiting calls can include a call you previously placed on Exclusive Hold or camped on calls To Split Alternate between your current call and a waiting call 1 Hookflash and dial 7 You are connected to your camped on call if any or the call that has been on Hold the longest Repeat this procedure to cycle through all your waiting calls from oldest to newest and return to your first call Tandem Calls Unsupervised Conference 1 Establish outside call e g lift handset dial 9 and dial outside number 2 Hookflash and dial another outside call 3 Hookflash an
8. If you enable an extension s DSS Keys and leave the extension s default Prime Line programming intact the line keys automatically change to DSS keys when the user lifts the handset If an extension s Direct Station Selection DSS Keys are enabled Feature Keys automatically become Direct Station Selection DSS keys when the user presses INTERCOM Direct Station Selection provides an extension user with one button Intercom access and Transfer to co workers Each DSS key also provides a Busy Lamp Field BLF for the assigned co worker 44 Features When the DSS BLF key is The covered extension is Off Idle On Busy or ringing Flashing fast In Do Not Disturb DSX Feature Handbook Direct Station Selection DSS Operation n In these instructions Placing a Call using a DSS Key Super Display Soft Key Keyset Soft Key To place a call to a co worker using a DSS key 1 Lift the handset 2 Press INTERCOM Your DSS keys show the status of the assigned extension Off Idle On Busy or ringing Fast flash in Do Not Disturb 3 Press DSS key for the co worker you want to call mn 6 g c p 7 E p In these instructions Transferring a Call using a DSS Key Super Display Soft Key Keyset Soft Key To Transfer a call to a co worker using a DSS key 1 Place or answer an outsid
9. Flash Feature Key 1 FLASH Wait not used Feature Key 2 DND Pause Feature Key 3 MUTE Storing Line Routing in a Speed Dial Bin When you program a Speed Dial bin you can select either a line or a Line Group over which the call should route For example you can enter 1 for line 1 or 90 for Line Group 90 If you enter a Line Group number the system will follow the Line Group programming and select an available line in the group for the call If you enter a line number and the line is busy when the Speed Dial bin tries to dials out the user hears busy tone If their extension has Line Queuing they can dial 2 to queue for a line to become free If they hang up the system converts the queue to a Line Callback The capability to dial 90 98 to select a Line Group for a Speed Dial call is a permanent feature and not affected by programming Centrex Compatibility Speed Dial offers unique compatibility with connected Centrex services A Speed Dial number can accom modate both placing a new call and outdialing the stored Speed Dial number on an active Centrex line This enables features such as Centrex Transfer and Conference Speed Dial adheres to the following rules 1 When a user active on an outside call presses TRANSFER and selects a Speed Dial number using any method the system examines the contents of the stored Speed Dial bin 2 If the first entry in the bin is an F Flash command the system flashe
10. Select Personal Park e Dial the number of the extension at which you want to Park or retrieve the parked call Pers e Personal Press TRANSFER and dial Dial the number of the extension at which you want to Park the call The line loop key for the parked call winks on green at your extension 2 Ifa call in Personal Park recalls you see one of the following If the extension that parked the call doesn t have a name a Personal Park Recall STA 301 b If the extension that parked the call has a programmed name Personal Park Recall 300 Attendant DSX Feature Handbook Features 121 mn p g c p 7 PBX Centrex Compatibility Description The DSX provides unique features when connected to a PBX or Centrex PBX Centrex Access Codes PBX Access Codes are the digits PBX extension users must dial to obtain outside lines When the DSX is installed behind a PBX users must dial these codes before the digits for their outside call For example if the PBX access code is 98 and the DSX user wants to reach 203 926 5400 they must dial 98 1 203 926 5400 Normally DSX Toll Restriction and Forced Account Codes are applied to the digits dialed after the PBX Access Code This is because any call dialed without the PBX access code is an internal PBX call and usually won t require the restrictions imposed by Forced Account Codes and Toll Restrictio
11. User Programmable Feature Canceling All Call Forwards System Wide Feature Mnemonic Operation Access Level Call Forwarding Clear All CC 22 CC Y to clear cancel forwarding or N to exit without 4 and 5 clearing SPEAKER to hang up DSX Feature Handbook Features 23 Call Forwarding Off Premises Description When a user is out of the office they can send their calls to their home office or cell phone Off Premises Call Forwarding allows a keyset user to forward their calls to an off site location such as a cell phone or remote office if allowed by their Class of Service Keyset users can stay in touch by having Off Premises Call Forwarding automatically forward their calls while they are away from the office To set up Off Premises Call Forwarding the user selects the line or Line Group over which the call should route as well as the number the system should dial The number dialed can be from an extension s Personal Speed Dial bin containing an outside number or the user can enter an outside number directly into their Personal Speed Dial bin 720 When a call rings the forwarded extension the system selects the specified line or group and then outdials the stored number Off Premises Call Forwarding reroutes Intercom calls Transferred calls Direct Inward Lines UTRF unscreened transfer calls routed from the voice mail Automated Attendant ow v y Circular a
12. 1 Call busy extension 2 Dial 2 and hang up Stay on the line without hanging up if you want to Camp On instead 3 When Callback rings your phone lift handset to answer 4 Speak to your co worker when call goes through Central Office Calls Answering 1 When your telephone rings lift the handset Central Office Calls Placing Lift the handset Do one of the following a For Line Dial Up Dial 9 followed by the line number e g 7901 for line 1 For Direct Line Access i Dial 1 followed by the line number e g 101 for line 1 For Line Group Access Dial the Line Group code 9 or 90 98 Dial the outside number Conference 1 Establish Intercom or outside call 2 Hookflash and dial the extension or line you want to add 3 Hookflash and dial 10 to set up the Conference e If you cannot add additional parties to your Conference you have exceeded the system s Conference limit 4 Repeat steps 2 and 3 to add additional parties to your Conference DSX Feature Handbook Features 143 Single Line Telephones Direct Line Access 1 Dial 1 plus the line number e g 101 for line 1 2 Dial outside number Directed Call Pickup 1 Lift the handset 2 Dial 3 Dial number of extens
13. 1 Doone of the following a Press the line key for the busy line b Press INTERCOM and dial the line s Direct Line Access code e g 101 for line 1 i See Direct Line Access page 43 for more 2 Dial to disconnect the Tandem Call In these instructions Barging in on a Tandem Call Super Display Soft Key Keyset Soft Key To Barge In on a Tandem Call 1 Doone of the following a Press the line key for the busy line b Press INTERCOM and dial the line s Direct Line Access code e g 101 for line 1 See Direct Line Access page 43 for more 2 Dial 4 You hear two beeps and you join the Tandem Call To place a Tandem Call on Hold after Barging In 1 Press HOLD The tandem callers hear Music On Hold if installed while they wait on Hold While on Hold the tandem callers cannot talk to each other To rejoin a Tandem Call you have Placed on Hold 1 Press CONF z In these instructions Setting up a Tandem Call at a Single Line Telephone Super Display Soft Key Keyset Soft Key To set up a Tandem Call at a single line telephone 1 Establish an outside call Hookflash and establish another outside call 2 3 Hookflash and dial 10 to set up a three way Conference 4 Hang up Ifthe outside parties disconnect the lines you selected or your extension does not h
14. Description EN Have the privacy of a handset call without having to hold the handset A keyset user can utilize a customer provided headset in place of the handset Like using Handsfree using the headset frees up the user s hands for other work However the headset provides privacy not available from Handsfree Headset Compatibility also provides the following features Note that while an extension is in the Headset mode the system ignores all hookswitch depressions Background Music If programmed and connected Background Music will broadcast over the telephone speaker while the extension is in the Headset mode mn 6 g c p 7 Central Office Calls Answering An extension user in the Headset mode can press Volume Up and Volume Down to control the volume of any call ringing their phone Handsfree and Handsfree Answerback An extension in the Headset mode can receive normal voice announced Intercom calls depending on sys tem programming The extension user can respond to the voice announced call by speaking toward the phone just like non headset extensions To answer the voice announced call in the headset the user just presses SPEAKER after hearing the voice announcement Microphone Mute While on a headset call the extension user can press MUTE to mute i e turn off the headset micro phone While responding to an Intercom call using Handsfree Answerback pressing MUTE mutes the Handsfree microphon
15. Extension 306 locks their extension While locked Class of Service 15 prevents Paging and Toll Level 7 prevents long distance calls These features are no longer available at extension 306 The extension 301 user goes to extension 306 and implements Walking Class of Service The extension 301 user can then use 306 to make long distance calls and Page even though 306 was locked to prevent those features Operation A In these instructions Locking and Unlocking Your Extension Super Display Soft Key Keyset Soft Key To lock your extension 1 Press INTERCOM and dial 5 While your extension is locked DND winks on and you hear pulsating dial tone when you press INTERCOM To unlock your extension 1 Press INTERCOM and dial 5 Your hear pulsating dial tone when you press INTERCOM 2 When you see ENTER PIN CODE Enter your PIN number HOLD F In these instructions Entering or Changing Your PIN Number Super Display Soft Key Keyset Soft Key To enter your PIN number if you don t have one assigned 1 Press INTERCOM and dial 6 2 When you see ENTER NEW PIN Enter your new PIN number HOLD When entering your PIN number CLEAR erases your entire entry REDIAL backspaces over erases the last digit entered 3 When you see REENTER NEW PIN Confirm your entry by reentering your new PIN number
16. Line Callback After queuing for a line the extension user just hangs up to convert the Line Queue into a Line Callback When the line becomes free the system automatically recalls the extension As soon as the extension user answers the callback ring the system connects the extension to the line An extension user can leave a Line Callback for many lines The system processes the callbacks as the lines become free In addition many extensions can leave a Line Callback for the same line The system processes the Callbacks on a first in first out FIFO basis If an extension user leaves a Line Callback request and then fails to answer the callback ring the system can cels the Callback Line Queuing Priority Selected extensions can have Line Queuing Priority enabled in their Class of Service If more than one extension queues or leaves a Callback for a busy line the system services the extension with Line Queuing Priority first If more than one extension with priority is queued for the same busy line the system services the priority extensions on a first in first out FIFO basis This option does not restrict Line Callback Operation i 5 A 2 In these instructions Using Line Queuing and Line Callback Super Display Soft Key Keyset Soft Key To queue or leave a callback for a busy line 1 Doone of the following a Press the line key for the busy line b Press INTERCOM and dial th
17. Line Keys Description EN Press a line key for one touch access to an outside line A line key provides an extension user with one button access to outside lines The extension user just presses a line key to place or answer a call on the line There is no need to dial codes to access or intercept outside calls In addition a line key provides a Busy Lamp Field BLF for the line to which it is assigned see the table below Line Key BLF Indications When the key is The line is Off Idle or not installed On red In use or on Exclusive Hold at a co worker s extension On green In use at your extension Wink On red On System Hold at a co worker s extension Wink On green On System Hold at your extension Double Wink On green On Exclusive Hold or recalling your extension Slow Flash red Ringing into the system Slow Flash green Ringing or recalling directly to your extension Answering Priority When multiple calls ring an extension simultaneously the system services the ringing calls in the follow ing order 1 Ringing Intercom call 2 Line or loop key from lowest to highest This option does not restrict loop keys 100 Features DSX Feature Handbook Line Keys Operation In these instructions Using your Line Keys Super Display Soft Key Keyset Soft Key To place a call using a line key 1 Lift the handset
18. 0 0 ete ee 84 Headset Compatibility i eue tw a alienate dea beh eer gk e RUE eg 85 Headset Key ett tay eco eR eer EDO Me Rede d 85 Off Hook Signaling and Headsets 0 0 0 eee cee ee 86 User Programmable Feature 0 0 eee es 86 Hold oes ED 87 system Regular Hold 2e edeto reb ebrei RN tie 87 Exclusive Hold sis bop eee eb hROEERES DRE E eR GU RU ERU Eck Rue EEA Rss 87 Automatic Hold cre poe Ep E RU ERU ede eee Rs 87 Intercom Hold eee reete eR end RE RARI NRRPE Sce 87 Distinctive Flash Rate on Recall lssleeeeleeeeee eh 87 Table of Contents DSX Feature Handbook Table of Contents Hold Recall Display ss 2e repo erteni piee ere eoR e AA i Eon erac eus 88 FOES ce PK E E E R E E E E E A E E E ce eee 90 Hotline Automatic Transfer 2 seek renne ie etae e eE E E EE A 90 User Programmable Feature ecer cetie eee eee 91 Interactive Soft Keysers 64 essei eate n tee e he acea He Rte d xis 92 Intercom seis e e be CERNERET 93 Handsfree Answerback and Forced Intercom Ringing 0 000s eee 93 User Programmable Feature lleleeeeeeeee eh 93 Key RINS uus certo ta eas eee ean me E NER E AC nes UT Grams ace eee ne 94 Language Selection etui haem Esse rede eb ee ved el Pus 95 Last Number Redial 3 323 9 oki er nte eRREREAGADCRA ABS EROR Rs 96 Enhanced Last Number Redial csse ees 96 Line Group Rou ng suu d ROLES RR Rad Ab UR EEG Ra eR ERU mater 98 Lame Groups iia e Ra
19. Names for Extensions and Lines Description Names help identify lines and extensions Extensions and lines can have names instead of just circuit numbers These names show on a keyset s dis play when the user places or answers calls Extension and line names make it easier to identify callers The user does not have to refer to a directory when processing calls Extension and line names can consist of upper and lower case letters spaces and punctuation and can be up to 18 characters long Extension names display when placing or answering Intercom calls Line names display when using the fol lowing features Central Office Calls Answering page 32 Central Office Calls Placing page 33 Direct Inward Line page 42 Direct Line Access page 43 Directed Call Pickup page 53 Last Number Redial page 96 Line Keys page 100 Loop Keys page 103 Night Service Night Ring page 112 Park page 119 Speed Dial page 149 Transfer page 161 Ce o vov Y v y Operation In these instructions Programming Names Super Display Soft Key Keyset Soft Key To program your extension s name e If you have access level 4 or 5 use To program a name for a co worker s extension below instead Menu Name 1 Menu MORE MORE Name Select name programming 2 Follow the instructions in the Name Programming Chart below 3 Press HOLD SPEAKER to exit T
20. The system tries to use the same line as that used for your initial call If that line is busy the system automatically selects a line from the same group as your initial call If you hear busy tone and your extension has Line Queuing you can dial 2 to queue for a line to become free If you hang up the system converts the queue to a Line Callback With Line Queuing the number automatically redials when a line is available To redial your last call at a Super Display Telephone 1 Press REDIAL At a Super Display telephone you see for example LAST 5 DIALED 1 212 555 1212 1 203 926 5400 411 913 555 8764 555 4113 To return to idle press REDIAL again 2 Press the soft key for the number you want to recall The store number dials out 3 The system tries to use the same line as that used for your initial call e If that line is busy the system automatically selects a line from the same group as your initial call f you hear busy tone and your extension has Line Queuing you can dial 2 to queue for a line to become free If you hang up the system converts the queue to a Line Callback With Line Queuing the number automatically redials when a line is available To erase clear all the numbers from your Enhanced Last Number Redial buffer 1 Press REDIAL CLEAR 2 Doone of the following a ves Select to clear the buffer b Nol Select to exit wit
21. f you hear busy tone you may be able to dial 2 to queue for the busy line b For Direct Line Access Dial 1 plus the line number e g 01 for line 1 f you hear busy tone you may be able to dial 2 to queue for the busy line 3 Dial outside number 6 In these instructions Placing Outside Calls Using Line Groups Super Display Soft Key Keyset Soft Key By default pressing Intercom and dialing 911 or lifting the handset and dialing 911 will not call emergency services To place an outside call over a Line Group 1 Lift handset 2 Press INTERCOM 2 Dial the Line Group code 90 98 f you hear dial tone as soon as you dial 9 your system has Line Group Routing enabled See Line Group Routing page 98 3 Dial outside number 34 Features DSX Feature Handbook Central Office Calls Placing Using Store and Forward Feature Name In these instructions Super Display Soft Key Keyset Soft Key To place an outside call using Store and Forward 1 Do one of the following a Press INTERCOM and dial 9 You may optionally be able to dial 90 98 b Press a Switched Loop key Dial Line Group number 90 98 C Press Fixed Loop key 2 Dial the outside telephone number 3 When you have finished dialing wait 6 seconds or dial for the call to go though The stored number dials
22. 01 side call INTERCOM Line extension number Using Direct Line Access to place an e g 101 outside call INTERCOM 9 or 90 98 Accessing a Line Group to place an outside call Dial Number Preview Previewing a number before dialing Group Call Pickup Directed Call Pickup INTERCOM Extension Intercepting a call ringing a co worker s extension Flash 3 Flashing a line at a single line extension Forced Line Disconnect Using Forced Line Disconnect to dis connect a busy outside line INTERCOM Answering a call ringing a phone in your Pickup Group Hold INTERCOM 4 Line number e g 01 Picking up an outside call on System Hold at a co worker s extension Intercom Meet Me Conference INTERCOM Extension e g 301 INTERCOM 11 or 12 Placing an Intercom call to a co worker Setting up or joining a Meet Me Con ference 2 Introduction DSX Feature Handbook Charts DSX Dial Codes by Feature Page 2 of 2 For this feature Dial this code When you are Monitor Silent Monitor 6 Setting up Monitor after calling a busy co worker Night Service Night Ring UNA code 01 04 Answering a call ringing UNA at night Paging INTERCOM 1 Page zone 1 7 or 0 for All Call Making an internal Paging announce ment Park Removing Lines and Extensions From Service Selectable Display
23. 1 Press HOLD twice For you the line key winks on green while on Hold flashes slowly while recalling For your co workers the line key is on red while on Hold flashes slowly red while recalling If a call on Hold recalls you see one of the following If the extension that placed to call on Hold doesn t have a name Hold Recall STA 301 88 Features DSX Feature Handbook Hold s E In these instructions Using Exclusive Hold Super Display Soft Key Keyset Soft Key If the extension that placed the call on Hold has a programmed name b Hold Recall 300 Attendant To pick up an outside call on Exclusive Hold Press the flashing line key 1 The line key lights solid green on 7 7 o o In these instructions fst Using Intercom Hold Super Display Soft Key g Keyset Soft Key p 7 To place an Intercom call on Hold Press HOLD INTERCOM flashes with a double wink on green while on Hold slow flash green while recalling 1 To pick up an Intercom call from Hold 1 Lift the handset 2 If you are not connected to the Intercom call press INTERCOM E E 2 In these instructions Using Hold at a Single Line Telephone Super Display Soft Key Keyset Soft Key To place an outside or Intercom call on Exclusive Hold e Single line telephones cannot place calls on System Hold
24. Circular Hunting Terminal Hunting Uniform Call Distribution UCD Hunting Circular Hunting A Circular Hunting group consists of a group of extensions programmed into a Circular Hunting list A call unanswered at a member extension rings the next extension in the programmed list If unanswered the call will continue to cycle through the hunt group Depending on the hunt type see below Circular Hunting will occur for transferred outside calls DILs to a hunt group member and ringing Intercom calls Hunting does not occur for Key Ring and Ring Group calls Terminal Hunting A Terminal Hunting group consists of a group of extensions programmed into a Terminal Hunting list A call unanswered at a member extension rings the next extension in the programmed list The call will cycle through the group once until it reaches the last extension in the list Unlike Circular Hunting the call will not cycle back to the top of the hunt list Depending on the hunt type see below Terminal Hunting will occur for transferred outside calls DILs to a hunt group member and ringing Intercom calls Hunting does not occur for Key Ring and Ring Group calls Uniform Call Distribution UCD Hunting Like Circular and Terminal Hunting a UCD Hunting also consists of a group of extensions programmed into a hunt list The system routes calls into a UCD Group according to the frequency of use of the member extensions The first extension rung is the member that ha
25. SP Dial System Speed Dial bin number e g 201 HOLD Enter outside line e g 1 Line Group e g 90 or INTERCOM for Intercom feature HOLD Number to store HOLD twice Name HOLD Dial another bin or SPEAKER to exit 4 5 152 Features DSX Feature Handbook Speed Dial Name Programming Chart Name Programming Chart Press a key the indicated number of times for desired character 2Times 3Times 4Times 5 Times 6 Times 7Times 8Times 9Times 1 amp f 1 2 A B C a b c 2 3 D E F d e f 3 4 G H l g h i 4 5 J K L j k l 5 6 M N 0 m n o 6 7 P Q R S p q r s 7 8 T U V t u V 8 9 WwW X Y Z w x y z 9 U space 0 Not used Not used After selecting a letter press a key for another letter or wait 2 seconds for the cursor to automatically advance Additional Name Programming Options HOLD Save name SPEAKER Exit user name programming Volume Up Scroll the cursor to the right Volume Down Scroll the cursor to the left While editing clears character to the right CLEAR e At beginning of line erases entire entry e Atend of line becomes a backspace key CHECK Restore the previous entry DSX Feature Handbook Features 153 Split Alternate Description Switch between active calls without Conferencing the calls together With Split an extension user can sp
26. Volume Menu MORE Vol Select the volume control preset mode 2 Doone of the following a Pinel Select to preset the ringing volume 3 When you see Ring press Volume Up and Volume Down to adjust the incoming ring volume 1 9 b oii oH Ring Select to preset the off hook ringing volume When you see OffHk Ring press Volume Up and Volume Down to adjust the Off Hook Ringing volume 1 9 C Padel Select to preset the Page receive volume 1 9 a When you see Page press Volume Up and Volume Down to adjust the incoming Page volume d EX Select to exit the Volume Control preset mode 176 Features DSX Feature Handbook Volume Brightness and Contrast Controls In these instructions Adjusting your Telephone s Volume Super Display Soft Key Keyset Soft Key To set up the display brightness contrast control and dial pad illummination presets Menu Display i 1 Menu MORE 2 or 3 times Dsply Select the display preset mode 2 Do one of the following a fon e Select the display contrast preset e When you see Contrast press Volume Up and Volume Down to set the contrast preset 0 8 b a n M e Select the active brightness preset o 3 e When you see Active press Volume Up and Volume Down to set the 2 active brightness preset 0 8 3 prone ldie Idle Select
27. 1 Hookflash 2 Dial 7 and hang up e If you leave the call on Hold too long it will recall to you If you hookflash and hang up without dialing 7 the call will recall immediately e If you have a call on Exclusive Hold and have a Camped On call waiting dialing 7 will answer the waiting call See Split Alternate page 154 for more To retrieve your call from Exclusive Hold 1 Lift the handset and dial 7 To pick up an outside call on system Hold at a co worker s extension You must know the number of the line that is on Hold 1 Lift the handset and dial 4 2 Dial 4 3 Dial the number of the line that is on Hold For example dial 01 for line 1 DSX Feature Handbook Features 89 Hotline Description EN Hotline provides partner extensions with one button calling and Transfer Hotline gives a keyset user with a programmed Hotline key one button calling and Transfer to another exten sion the Hotline partner Hotline helps co workers that work closely together The Hotline partners can call or Transfer calls to each other just by pressing a single key In addition the Hotline key shows the status of the partner s extension Hotline Busy Lamp Indications When the key is The partner extension is Off Idle or not installed On Busy or ringing Medium Flash Partner extension is in DND for outside calls option 1 Fast
28. 87 Hold Hold Recall Display The Hold recall display identifies The type of call recalling the extension The extension which initially placed the call on Hold The Hold recall displays occurs as the call is ringing the extension that initially placed it on Hold and after the call diverts to Key Ring Operation F In these instructions Using System Hold Super Display Soft Key Keyset Soft Key To place a call on System Hold 1 Press HOLD The line key winks on while on Hold double wink on while recalling Line keys on Hold are green for your calls red for your co workers If a call on Hold recalls you see one of the following If the extension that placed to call on Hold doesn t have a name a Hold Recall STA 301 If the extension that placed the call on Hold has a programmed name b Hold Recall 300 Attendant To pick up an outside call on System Hold 1 Press the flashing line key The line key lights solid green To pick up an outside call on system Hold at a co worker s extension You must know the number of the line that is on Hold 1 Lift the handset and press INTERCOM 2 Dial 4 3 Dial the number of the line that is on Hold For example dial 01 for line 1 5 In these instructions Using Exclusive Hold Super Display Soft Key Keyset Soft Key To place an outside call on Exclusive Hold
29. Camp On signals Privacy helps extension users that don t want their conversations interrupted Note that if an extension with Privacy enabled is on a call with an extension with Privacy disabled they are still subject to Barge In attempts and Call Waiting signals to the non private extension Operation None 124 Features DSX Feature Handbook Privacy Release Groups Description Quickly join in a co worker s outside call You can program extensions into Privacy Release Groups to simplify sharing outside calls Co workers in the same Privacy Release Group can easily join another group member s outside call just by pressing the busy line key The co worker immediately joins in unannounced and uninvited Privacy Release Groups are a quick alternative to Conference where control over the Conference is not required In a Customer Service group for example a supervisor could just press a busy line key to monitor any agent s call If desired an extension user can prevent other members of their Privacy Release Group from interrupting their active call This ensures that group members will not interrupt confidential calls mn p 5 c p 7 Any number of extensions can be in the same Privacy Release Group However an extension can only be in a single group Members of the Group must have line keys and access to the lines they want to share Privacy Release Groups utilizes a Conference circuit
30. Dial and the Ring Group number e g 600 82 Features DSX Feature Handbook Handsfree and Handsfree Answerback Description E Talk over the phone Handsfree using the built in speaker and microphone With Handsfree Answerback answer an Intercom call by just speaking toward your phone Handsfree Handsfree allows a keyset user to process calls using the speaker and microphone in the telephone instead of the handset Handsfree is a convenience for workers who don t have a free hand to pick up the handset For example a terminal operator could continue to enter data with both hands while talking on the phone Handsfree Answerback and Forced Intercom Ringing Handsfree Answerback permits an extension user to respond to a voice announced Intercom call by speak ing toward the phone without lifting the handset Like Handsfree this is a convenience for workers who don t have a free hand to pick up the handset Incoming Intercom calls alert with two beeps if the extension has Handsfree Answerback a single beep if it does not Forced Intercom Ringing causes an Intercom call to ring the destination extension You can enable Forced Intercom Ringing system wide for all extensions or a user can dial a code to have their Intercom call ring the destination Operation In these instructions Using Handsfree Super Display Soft Key Keyset Soft Key To use Handsfree instead of lifting t
31. Park places an outside call in a waiting state called a Park Orbit so that an extension user may pick it up There are two types of Park System and Personal Use System Park when you want to have the call wait in one of 10 system orbits 60 69 Personal Park allows you to Park a call at an extension so a co worker can pick it up After parking a call a user can Page the person receiving the call and hang up The paged party dials a code or presses a programmed System Park key to pick up the call Many calls can be parked at the same extension and are retrieved in LIFO last in first out order A call parked in System Park Orbit for too long will recall the extension that initially parked it The recall for System Park Orbits 68 and 69 is permanently fixed at 5 minutes If the recall remains unanswered the call diverts to Key Ring A call parked in Personal Park Orbit for too long will initially recall to the extension at which it is parked If unanswered there it recalls to the extension that parked the call If still unanswered it diverts to Key Ring When an extension has System Park keys the keys provide a Busy Lamp Field BLF for the orbit assigned to the key Park Key Busy Lamp Indications When the key is The Park orbit is Off Idle On red A co worker has parked a call in the orbit assigned to the key The extension user has parked a call in the orbit assigned to the key Single wink on green
32. option 3 Note When transferring an outside call to an extension in DND the Transfer will be blocked if the extension has enabled DND for all calls type 3 or DND for outside calls type 1 The Transfer will be allowed if the extension has enabled DND for Intercom calls type 2 Operation z In these instructions Enabling or Disabling Do Not Disturb Super Display Soft Key Keyset Soft Key To enable or disable DND an extension 1 While on hook press DND 2 Select the DND type e Ifyou don t select a type within 10 seconds If DND is enabled the system automatically disables DND for your extension or If DND is disabled the system automatically enables DND type 3 for your extension Off Select to turn off cancel Do Not Disturb Off Alternately dial 0 External Select to block incoming outside calls only Ext Alternately dial 1 Select to block incoming Intercom calls only rro Alternately dial 2 Your Intercom callers will hear DND tone and see the display DO NOT DISTURB Select to block all incoming calls tall Alternately dial 3 Your Intercom callers will hear DND tone and see the display DO NOT DISTURB IVA Select to return to idle 3 Your telephone s display shows the type of DND you enabled Your DND key is on If you are on a call or anytime your telephone is not idle 1 Pressing DND does
33. they can leave a Callback request for a return call The sys tem services Callback requests as follows Caller at extension A leaves a Callback at extension B Caller can place or answer additional calls in the mean time When extension B becomes idle the system rings extension A This is the Callback ring Once caller A answers the Callback ring the system rings formerly busy extension B If caller A doesn t answer the Callback ring the system cancels the Callback As soon as caller B answers the system sets up an Intercom call between A and B An extension user can leave a Callback at many extensions simultaneously The system processes the Call backs as the extensions become free In addition many extensions can leave a Callback at the same exten sion The system processes these Callbacks on a first in first out FIFO basis If an extension user leaves a Callback request and then fails to answer within four rings the system cancels the Callback Operation In these instructions Leaving a Callback Super Display Soft Key Keyset Soft Key To leave a Callback at a busy extension 1 Call the busy extension Listen for busy or busy ring tone 2 Dial 2 and hang up Stay on the line without hanging up if you want to Camp On instead 3 When the busy co worker becomes free You hear Intercom ring 4 Answer the Intercom ring The system automatically places a ca
34. they queue on a first in first out basis FIFO The exten sion will not hear Camp On beeps for additional waiting calls Off Hook Signaling also alerts the user when unanswered calls are waiting to get through Turn to Off Hook Signaling page 114 for more The following chart shows when the two types of Off Hook Signaling occur Note that Camp On tones occur for an extension when they are the exclusive recipient of the call such as a DIL Off Hook Ringing Camp On Tones Key Ring Yes No Transferred Outside Call Yes Yes Direct Inward Line Yes Yes Transfer from voice mail UTRF Yes Yes Call Coverage Key Yes No Group Call Pickup Key Yes No Operation In these instructions Camp On to a Busy Extension Super Display Soft Key Keyset Soft Key To Camp On to a busy extension 1 Call the busy extension Listen for busy or busy ring tone With IntraMail installed you will hear a voice prompt first 2 Dial 2 but do not hang up e If you hang up the system converts your Camp On to a Callback 3 When your co worker hangs up their initial call you hear Ringback as their telephone rings Your co worker s voice when they answer 28 Features DSX Feature Handbook Callback Description With Callback a user does not have to repeatedly call a busy extension back hoping to find it idle When an extension user calls a busy co worker
35. 1 Do not hang up 2 Press flashing SPEAKER SPEAKER is off Talk to your caller over your handset Your co workers can no longer hear your caller s voice 80 Features DSX Feature Handbook Group Ring Description Use Group Ring to call a group of co worker s simultaneously Group Ring allows you to arrange extensions into Ring Groups for answering calls When a call comes into the Ring Group master number all extensions in the group ring simultaneously Any user in the Ring Group can answer the call just by lifting the handset The ringing call can be A Direct Inward Line to the Ring Group i e terminated to the Ring Group master number An outside call transferred to the Ring Group master number An intercom call to the Ring Group master number The system provides up to 8 Ring Groups 1 8 The Ring Group master numbers are predefined as 600 607 but can be any valid extension number not already in use An unanswered DIL to the Ring Group master number can be picked up by the Ring Group Mailbox Operation Placing and Transferring Ring Group Calls In these instructions Placing an Intercom Call to a Ring Group Super Display Soft Key Keyset Soft Key To make an Intercom call to a Ring Group 1 Lift handset and press INTERCOM 2 Dial the Ring Group number e g 600 3 Wait for co worker to answer e Ifall Ring Group me
36. 68 Features DSX Feature Handbook Extension Locking In these instructions Entering or Changing Your PIN Number Super Display Soft Key Keyset Soft Key 4 When you see NEW PIN ACCEPTED Exit Exit To change your PIN number if you already have one assigned 1 Press INTERCOM and dial 6 2 When you see ENTER PIN CODE Enter your current PIN number HOLD 3 When you see ENTER NEW PIN Enter your new PIN number HOLD When entering your PIN number CLEAR erases your entire entry REDIAL backspaces over erases the last digit entered 4 When you see REENTER NEW PIN Confirm your entry by reentering your new PIN number 5 When you see NEW PIN ACCEPTED Exit Select to exit PIN number programming In these instructions Unlocking an Extension from the Attendant s Phone Super Display Soft Key Keyset Soft Key To unlock an extension and clear the extension s PIN number from the attendant s phone 1 Press INTERCOM and dial 3 You must have a PIN number entered for your phone to use this feature 2 When you see ENTER PIN CODE Enter your PIN number HOLD 3 When you see ENTER EXTENSION Enter the number of the extension you want to unlock HOLD 4 When you see CLEAR PIN xxx do one of the following ves Select to unlock the extension entered in step 3 above Nol
37. 7 Direct Station Selection DSS Console Operation See DSS Console Feature Key Assignments page 48 Using the Speed Processing Keys on the DSS Console Super Display Soft Key In these instructions Keyset Soft Key To use the ANSWER key 1 Press ANSWER to answer any call ringing your extension To use the RELEASE key 1 Press RELEASE to hang up disconnect your active call To use the TRANSFER key 1 Press TRANSFER on your DSS Console instead of the TRANSFER key on your extension User Programmable Feature DSS Console Hotline Key Assignments Feature Mnemonic Operation Access Level Hotline HL 45 HL Press flashing Hotline key Enter extension for 3 5 new Hotline partner HOLD Program another Hotline key or SPEAKER to exit 52 Features DSX Feature Handbook Directed Call Pickup Description Directed Call Pickup allows co workers to answer each other s calls Directed Call Pickup permits an extension user to intercept any type of call ringing another extension With Directed Call Pickup an extension user can pick up gt Oe a a a v v v y Outside Key Ring calls ringing an extension Direct Inward Lines Transferred outside calls Ringing Intercom calls Recalls e g Hold recall Ring Group Calls by dialing either the ringing extension s number or the Ring Group
38. 9 Features DSX Feature Handbook Station Key Telephones Description System keysets provide a host of sophisticated extension features The system offers 22 Button 34 Button 34 Button Advanced and Super Display keyset telephones All telephone models are available in two colors black and white 22 Button Display Telephone with Speakerphone The 22 Button Display Telephone features a large 3 line by 24 character alphanumeric display with 4 Interactive Soft Keys for intuitive feature access It also provides 10 Personal Speed Dial bin keys 12 programmable Feature Keys and 12 fixed function keys for streamlined opera tion Additionally this telephone offers a headset jack and built in speakerphone Unique features include dual LEDs built in wall mounting and an innovative two position angle adjustment mn p 5 c p 7 34 Button Backlit Display Telephone with Speakerphone The 34 Button Display Telephone features a large 3 line by 24 character backlit alphanumeric display with 4 Inter active Soft Keys for intuitive feature access It also pro vides 10 Personal Speed Dial bin keys 24 programmable Feature Keys and 12 fixed function keys for streamlined operation Additionally this telephone offers a backlit keypad a headset jack and built in speakerphone Unique features include dual LEDs built in wall mounting and an innovative two position angle adjustment 34 Button Backlit Display Tele
39. 9 then speak with your co worker To respond to a Voice Over alert one to your extension 1 Listen for two beeps while on a call 2 Press and hold MUTE 3 Release MUTE to talk to your initial caller e You can repeat this procedure as long as Voice Over initiator doesn t hang up 174 Features DSX Feature Handbook Volume Brightness and Contrast Controls Description EE Easily adjust the volume of ringing Paging and other features A keyset user can press Volume Up and Volume Down to interactively adjust the volume of the following features while they are active Intercom handset calls Intercom Handsfree calls Outside handset calls Outside Handsfree calls Paging receive volume mn p c p 7 Background Music Ringing Off Hook Ringing ow v v o v Y y There are nine steps in the Volume Control adjustment range This makes it easier for the keyset user to set up just the right volume levels The settings a user makes are retained after a system reset or power down Volume Control Presets The volume control presets allow the keyset user to preset the default volume for Ringing Off Hook Ring ing and incoming Page announcements while their telephone is idle Presets for the remaining volume con trols are not required since the user can easily adjust those volumes while idle For example to adjust the volume of Background Music just press H
40. An extension s Distinctive Ringing uses the following hierarchy 1 Key Ring Override 2 Extension Ring Override 3 Line Override 4 Default ringing assigned by the system This means that Line Override will replace the default ringing assigned by the system Extension Ring Over ride will in turn replace ringing set by Line Override Finally Key Ring Override will replace ringing set by Extension Override or ringing set by Line Override DSX Feature Handbook Features 55 Distinctive Ringing Understanding Ring Types The Ring Types determine how different types of calls rings extensions Each Ring Type sounds unique because it uses one of the 10 available ring tones The first four Ring Types are assigned by default see the table below The last two B and C are unassigned by default but you can assign on your phone using Extension Override and Key Ring Override The Ring Types Ring Type Call Type Intercom Intercom ringing This includes ringing Intercom calls as well as calls ringing Extension Hunting groups Call Coverage keys and the operator s Call key Ring Group Ring Group ringing Recall Recall ringing This includes Hold Park or Transfer recall ringing Ring AA Type A ringing This includes line key loop key Transfer and DIL ringing You can reassign types A B and C ringing in Extension Override and Key Ring Override below Ring R Ring ace Typ
41. Compatibility grammable Feature The key lights while the extension is in the Headset mode and is off while the Headset mode is disabled If an extension user is on a call pressing the Headset key automatically switches the active call to the headset Pressing the Headset key again switches the call back to Handsfree Off Hook Signaling and Headsets Outside Calls transfers and DILs If the extension is set up to receive Camp On tones for waiting transferred outside calls the user will hear the Camp On tones in their headset They will also hear Camp On tones in their headset for a waiting Direct Inward Line DIL The extension will not however receive Camp On tones for Key Ring calls ringing the phone while it is in the headset mode An extension in the headset mode will not hear Off Hook Ringing Intercom Calls If the extension is set up to receive Camp On tones for waiting Intercom calls the user will hear tones in their headset when a co worker dials 2 to wait in line Operation In these instructions Using the Headset Super Display Soft Key Keyset Soft Key To connect the headset 1 Pluga compatible headset into the telephone headset jack To turn the headset mode on and off 1 Doone of the following a Press the headset Feature Key on your telephone or DSS Console b Use the User Programmable Features see below While in the headset mode 1 Youc
42. DND for Intercom calls option 2 or All Calls option 3 Group Pickup Use this option to assign a Feature Key as an 9 nn Pickup Group Press key to answer 1 16 Immediate Ring immediately ringing Group Call Pickup key call ringing Pickup page 79 Group Busy Lamp Field BLF Off er arire wins No call is ringing the pickup group Slow Flash green A call is ringing the pickup group Group Pickup No Use this option to assign a Feature Key as a 10 nn Pickup e Press key to answer Ring lamp only no ring Group Call Pickup key Group 1 16 call ringing Pickup page 79 Group Busy Lamp Field BLF Offi EE No call is ringing the pickup group Slow Flash green A call is ringing the pickup group Group Pickup Use this option to assign a Feature Key as a 11 nn Pickup e Press key to answer Delay Ring delay ring Group Call Pickup key Group 1 16 call ringing Pickup page 79 Group Busy Lamp Field BLF Off Lco renes No call is ringing the pickup group Slow Flash green A call is ringing the pickup group Page Zone Use this option to assign a Feature Key asa 13 n Page Zone 1 e Press key to Page page 116 Page Zone key 7 0 for All Call into assigned zone Busy Lamp Field BLF On see khen The assigned Page zone is busy On green The assigned Page zone is busy broadcasting an announcement you are making o abet Adee The assigned Page zone is idle
43. Exclusive Hold On green You are busy on the line Wink On red On System Hold at a co worker s extension Wink On green On System Hold at your extension Double Wink On green On Exclusive Hold or recalling your extension Slow Flash red Line is ringing Slow Flash green Lineisringingoryourextensiondirectly Park Orbit Use this option to assign a Feature Key as a 4 nn Park Orbit e Press key to Park or page 119 Park Orbit key 60 69 retrieve parked call Busy Lamp Field BLF Off ecu n Orbit is idle o peg etes Orbit is holding a parked call Wink On green Orbit is holding a call you parked Hotline Use this option to assign a Feature Key asa 5 nnn extension e Press key to call page 90 Hotline key You cannot set up a hotline for an number Hotline partner outside line Busy Lamp Field BLF Off Losses Partner extension is idle On i Lac rarae Partner extension is busy or ringing Medium Flash Partner extension is in DND for outside calls option 1 Fast Flash Partner extension is in DND for Intercom calls option 2 or All Calls option 3 Call Coverage Use this option to assign a Feature Key as an 6 nnn extension Press key to call cov Immediate Ring immediately ringing Call Coverage Key number ered extension or page 19 pick up ringing call Busy Lamp Field BLF Off enis Covered extension is idle Of cocoa Covered extension is busy SlowFlash C
44. Feature Handbook Door Box Description E Use a Door Box to remotely monitor an entrance door The Door Box P N 922450 is a self contained analog Intercom unit typically used to monitor an entrance door A visitor at the door can press the Door Box call button like a door bell The Door Box then sends chime tones or ringing to all extensions programmed to receive chimes To answer the chime or ringing the called extension user just lifts the handset This lets the extension user talk to the visitor at the Door Box The Door Box is convenient to have at a delivery entrance for example It is not necessary to have company personnel monitor the delivery entrance they just answer the Door Box instead Door Box Relays Any keyset extension that receives Door Box chimes or ringing can control a control relay which in turn typically enables an electric strike on an entrance door next to the Door Box Door Box Alerts The system uses Ring Groups to control Door Box alerts When a visitor at the door presses the Door Box call button the Door Box will alert chime or ring all the extensions in the Ring Group to which the Door Box belongs For example if Door Box 309 and extensions 301 and 302 are in Ring Group 1 pressing the call button alerts 301 and 302 Operation In these instructions Calling from the Door Box Super Display Soft Key Keyset Soft Key To place a call from the Door Box 1 Press
45. For the key selected press the key repeatedly to choose the ringing mode For line key night ring only lamp only in the day Press key until it flashes slowly green Not for Group Call Pickup or Call Coverage keys For delay ring day and night Press key until it flashes fast green e For lamp only no ring day and night Press key until it is on red Forimmediate ring day and night Press key until it is on green d Press another key to program or SPEAKER to exit DSX Feature Handbook Features 59 Do Not Disturb Description ea DND permits an extension user to work by the phone undisturbed by incoming calls and announcements Do Not Disturb DND blocks incoming calls Off Hook Signaling and Paging announcements An exten sion user can activate DND anytime while on a call or while their phone is idle Once activated incoming outside calls still flash the line keys The user may use the phone in the normal manner for placing and pro cessing calls Do Not Disturb provides the following 4 DND options 1 Incoming outside calls blocked 2 Incoming Intercom calls blocked 3 All incoming calls blocked 0 Cancel Do Not Disturb Do Not Disturb Options This DND option Blocks these calls 1 Incoming Outside Calls Blocked Ringing for outside calls including Key Ring calls Off Hook Ringing Call Coverage Keys Group Call Pickup keys Transferred outside calls Hold
46. Messaging INTERCOM System Park Orbit 60 69 INTERCOM Extension e g 301 INTERCOM 40 Extension e g 301 or line e g 101 4 to return or 6 to remove INTERCOM 38 Message 00 16 Hold Add additional digits Hold Parking or retrieving a call from Sys tem Park Orbit Using Personal Park to Park or retrieve a call at a co workers exten sion Removing or returning an extension or line to service Enabling a Selectable Display Mes sage Speed Dial INTERCOM System bin 201 299 or Personal bin 701 720 Dialing a System or Personal Speed Dial number Transfer INTERCOM Extension e g 301 Transferring a call to a co worker s extension INTERCOM Extension e g 301 V MAIL Transferring a call to a co worker s mailbox Line Queuing Line Callback 2 Queuing or leaving a Callback for a busy line Voice Mail INTERCOM V MAIL Calling your mailbox from your key set Lift handset 8 Calling your mailbox from your single line telephone INTERCOM Extension e g 301 Transferring a call to a co worker s V MAIL mailbox from your keyset Hookflash Extension e g 301 8 Transferring a call to a co worker s mailbox from your single line telephone INTERCOM 37 2 all calls or8 Setting up Personal Answering outside calls Machine Emulation INTERCOM 30 Canceling Personal Answering Machine Emulati
47. Park and Transfer recalls Circular or Terminal Extension Hunting calls DILs to the extension if the extension is not the night mode termination e DILs to a Ring Group or UCD Group master num ber if the extension is in the group 2 Incoming Intercom Calls Blocked Incoming Intercom calls Transferred Intercom calls Paging announcements Ringing from Intercom calls to the Ring Group master number if the extension is in the group e Extension hunting calls that normally ring the extension 3 All Incoming Calls Blocked e All calls blocked by Option 1 and Option 2 0 Cancel Do Not Disturb e Option 0 cancels Do Not Disturb Do Not Disturb BLF for Hotline and Call Coverage Keys The following charts show the Do Not Disturb Busy Lamp Field flash rates for Hotline and Call Coverage keys Hotline Busy Lamp Indications When the key is The covered extension is Off Idle or not installed On Busy or ringing Intercom call Medium Flash In DND for outside calls option 1 Fast Flash In DND for Intercom calls option 2 or All Calls option 3 60 Features DSX Feature Handbook Do Not Disturb Call Coverage Key Busy Lamp Indications When the key is The covered extension is Off Idle or not installed On Busy Slow flash Ringing Medium flash In DND for outside calls option 1 Fast Flash In DND for Intercom calls option 2 or All Calls
48. Park Orbit key 60 69 retrieve parked call Busy Lamp Field BLF Offs ses ees nr Orbit is idle fies dite ge did edn Se Orbit is holding a parked call Wink On green Orbit is holding a call you parked DSX Feature Handbook Features 71 Feature Keys Extension Feature Key Assignments Page 2 of 5 A keyset user can use the HL user program mable procedure to change the Hotline assign ments on their console Key Type Description Key Code and Data Operation Hotline Use this option to assign a Feature Key as a 05 nnn extension e Press key to call page 90 Hotline key number Hotline partner Busy Lamp Field BLF Off esee PER UEEE Partner extension is idle Oni s eee erbe Partner extension is busy or ringing Medium Flash Partner extension is in DND for outside calls option 1 Fast Flash Partner extension is in DND for Intercom calls option 2 or All Calls option 3 Call Coverage Immediate Ring page 19 Use this option to assign a Feature Key as an immediately ringing Call Coverage Key 06 nnn extension number e Press key to call cov ered extension or pick up ringing call Call Coverage No Ring page 19 Busy Lamp Field BLF Covered extension is in DND for outside calls option 1 Off Bends ee Covered extension is idle D Covered extension is busy Slow Flash Covered ex
49. Ringing Prime Line Ringing non Prime Line Prime Line 136 Features DSX Feature Handbook Ringing Line Preference Operation TNNT In these instructions Using Ringing Line Preference Super Display Soft Key Keyset Soft Key To use Ringing Line Preference 1 Lift the handset or press SPEAKER e You automatically answer the call mn p 5 c p 7 To bypass Ringing Line Preference Before lifting the handset or pressing SPEAKER press one of the following instead INTERCOM Line or loop key Feature Key 1 User Programmable Feature Using Ringing Line Preference Feature Mnemonic Operation Access Level Ringing Line Preference ZRLP RLP Y to enable or N to disable SPEAKER to exit 2 5 757 DSX Feature Handbook Features 137 Save Number Dialed Description Save the number you just dialed for quick redialing Save Number Dialed permits an extension user to save their last outside number and easily redial it later on For example an extension user can recall a busy or unanswered number without manually dialing the digits The system retains the saved number until the user stores a new one in its place Save Number Dialed saves in system memory a dialed number up to 20 digits The system remembers the digits regardless of whether the call was answered unanswered or busy The
50. SPEAKER c With Call Screening disabled Press V MAIL to stop the broadcast and send the call directly to your mailbox d e With Call Screening enabled Press V MAIL to switch to the Call Screening mode Refer to Call Screening page 453 You may find that Call Screening better meets your requirements 172 9 Features DSX Feature Handbook Voice Mail User Programmable Features Setting up a Conversation Record Key Feature Mnemonic Operation Access Level Voice Mail KP 57 KP Press key you want to program HOLD Dial 17 3 5 Enter mailbox number or 0 for your own mailbox HOLD SPEAKER twice to exit Setting up a Message Center Key ou 9 Feature Mnemonic Operation Access Level i Voice Mail KP 57 KP Press key you want to program HOLD Dial 24 3 5 o Enter mailbox number HOLD CONF SPEAKER twice to exit DSX Feature Handbook Features 173 Voice Over Description Get through to a co worker busy on a handset call without interrupting their call Voice Over lets a user get through to a keyset extension user busy on a handset call With Voice Over the busy keyset extension user hears an alert tone followed by the voice of the interrupting party The keyset extension user can respond to the interrupting party without being heard by the original caller If desired the keyset extens
51. Select to back up to step 2 without unlocking DSX Feature Handbook Features 69 mn p g c p 7 Feature Keys Description Feature Keys simplify feature operation Each keyset has Feature Keys These Feature Keys simplify placing calls answering calls and using certain features You can customize the function of any keyset s Feature Keys from the system program and the User Programmable Features You can assign the following types of Feature Keys to an extension The 22 Button Standard and Display Tele phones feature 12 Feature Keys The 34 Button Display Telephone features 24 Feature Keys The 34 Button Super Display Telephone also features 24 Feature Keys Account Code Call Coverage immediate delayed or no ring Intercom Directory Dialing Line keys Park Orbit Reverse Voice Over 70 Features ate delayed or no ring e Call Forwarding e Message Center Save Number Dialed e Call Timer e Loop Key Fixed Speed Dial Personal e Group Call Pickup immedi e Loop Key Switched Speed Dial System DSX Feature Handbook Feature Keys e Headset key e Night key e Split e Hotline e Page Zones e Voice Mail Conversation Record Extension Feature Key Assignments Extension Feature Key Assignments Page 1 of 5 Key Type Description Key Code and Data Operation mn o g
52. Soft Key Shows New Messages lese 168 User Programmable Features 0 0 0 eect eee 173 VOICE OVER as noa ies bas ha deca OO Dee E Ra e Eee Ed REO EOS a 174 Volume Brightness and Contrast Controls 0 0 0 0 cece ees 175 Volume Control Presets 2 2 20 4406246 a4 heer a t ewes See ewe ae RIP eu 175 Display Brightness and Contrast Control 2 0 0 0 0 eee eee 175 Walking Class of Service cose e or he Rh er m rh ewes 178 Walking Class of Service and Extension Locking 000000005 178 DSX Feature Handbook Table of Contents 9 v Table of Contents vi Table of Contents DSX Feature Handbook Introduction Using the DSX Feature Handbook How the Feature Handbook is Organized This feature handbook describes the features and operation of the DSX Multibutton Telephone It is divided into two chapters as follows Introduction This is the chapter you are reading now It provides a handy quick reference chart for the system feature codes as well as key layout illustrations for each telephone Features The Features chapter contains the description and operation for each DSX telephone system feature For feature operation use the convenient operation charts at the end of each feature Additionally at the end of this manual are the DSX Program List page 929 and Index page 947 The System Document CD The System Document CD provided with your system contains documentation softw
53. c p 7 Undefined Use this option to designate a Feature Key as 00 N A undefined no function Loop Key Use this option to assign a Feature Key as a 01 e Press the key to Switched Switched Loop key place or answer call page 103 Busy Lamp Field BLF o ais oe Loop key idle On green You are busy on a loop key call Slow Flash Line is ringing Loop Key Fixed Use this option to assign a Feature Key as a 02 nn Line Group page 103 Fixed Loop key 90 98 Busy Lamp Field BLF Off 1o ccacso gracia Loop key idle On green You are busy on a loop key call Slow Flash Line is ringing Line Use this option to assign a Feature Key as a 03 nn line Press the key to page 100 line key number 1 64 place or answer call Busy Lamp Field BLF Off moror t Line is idle or not installed On red A co worker is busy on the line or has the line on Exclusive Hold On green You are busy on the line Wink On red On System Hold at a co worker s extension Wink On green On System Hold at your extension Double Wink On green On Exclusive Hold or recalling your extension Slow Flash red Line is ringing Slow Flash green Lineisringingoryourextensiondirectly Park Orbit Use this option to assign a Feature Key as a 04 nn Park Orbit e Press key to Park or page 119
54. e 3 Intercom mn o g c p 7 Off Hook Signaling Options e For outside lines 1 Camp On tone 2 Off hook ringing CLEAR None e For Hotline partner 1 Camp On tone 2 Voice Over CLEAR None e For Intercom 1 Camp On tone 2 Voice Over 3 None DSX Feature Handbook Features 115 Paging Description EN Use Paging to broadcast announcements or quickly locate co workers Paging lets extension users broadcast announcements to other keyset users and to external Paging speakers Paging allows a user to locate a co worker or make an announcement without calling each extension individ ually There are two types of Paging Internal Paging and External Paging Internal Paging Internal Paging allows extension users to broadcast announcements into 7 internal Paging Zones and All Call all zone When a user makes a zone page the announcement broadcasts to all extensions assigned to the specified zone If the user makes an All Call announcement the announcement simultaneously broadcasts to extensions in all zones All Call Paging automatically overrides any zone pages already in progress A sys tem timer can optionally limit the duration of Paging announcements To simplify Paging access a keyset can have Feature Keys assigned as Page keys Paging Key Busy Lamp Indications When the key is The zone is Off Idle On red A co worker is Paging into the assi
55. extension in their assigned Pickup Group This permits co workers in the same Pickup Group to easily answer each other s ringing calls The user can intercept the ringing call by dialing a code or pressing a programmed Group Call Pickup key The system has a maximum of eight Pickup Groups with an unlimited number of extensions in each group However an extension can be a member of only one pickup group Group Call Pickup can answer the following types of calls Ringing Intercom calls mn 6 g c p 7 Transferred calls gt Direct Inward Lines Calls on lines assigned to the Pickup Group To simplify picking up calls an extension can have Feature Keys assigned as Group Call Pickup keys There are three types of Group Call Pickup keys immediate ring no ring lamp only or delayed ring Operation In these instructions Answering a Pickup Group Call Super Display Soft Key Keyset Soft Key To answer a call ringing a phone in your Pickup Group 1 Lift the handset 2 Doone of the following a Press the flashing Group Call Pickup key b Press INTERCOM and dial User Programmable Feature Changing the Group Call Pickup Key Ringing Feature Mnemonic Operation Access Level Group Call Pickup RA 72 RAP Group Call Pickup key repeatedly to select ring 1 5 ing mode SPEAKER to exit e Call Coverage Keys flash as
56. get the information desk Operation In these instructions Using Ringdown Super Display Soft Key Keyset Soft Key To use the Ringdown extension 1 Lift the handset or press SPEAKER To bypass Ringdown 1 Press INTERCOM a line loop key or a Feature Key before lifting the handset or pressing SPEAKER 134 Features DSX Feature Handbook Ringing Line Preference Description EN Simply lift the handset to answer a ringing call Ringing Line Preference lets a keyset user answer a ringing call by just lifting the handset For a user that primarily answers calls Ringing Line Preference ensures that ringing calls have priority The tables below show the interaction between Ringing Line Preference and other features for both handset and headset calls Keyset Attendant m Feature RLP Y RLP N RLP Y RLP N 2 Lad Does lifting the handset answer the ringing call 3 7 Intercom page 93 1 1 Ringing Intercom calls Xr es No No Key Ring page 94 Line Loop Keys des Ne Nes No Transfer page 161 NES No Yes No Direct Inward Line page 42 NCS No Yes No Group Ring page 81 es Yes N A N A Extension Hunting page 66 1 Call to UCD master Yes Ue No N Call Coverage Keys page 19 No No No No Group Call Pickup page 79 No No No No Ringing Line Preference will not answer a call ringing the Operator Call Key
57. incorporate strict penalties Conversation Record Key for a Co worker s Mailbox An extension user can have a Record key for a co worker s mailbox While on a call the user can press the key to record their conversation directly into the co worker s mailbox The user can set up the Record key to record into any valid Subscriber Mailbox including IntraMail Group Mailboxes and Master Mailboxes pro grammed as Subscriber Mailboxes This could help a dispatcher for example that wants to record a conver sation with a client right into the responsible technician s mailbox An extension can have multiple Record keys each associated with a different mailbox In addition setting up a Record key for a co worker s mailbox is also available on DSS Consoles DSX Feature Handbook Features 167 Voice Mail Personal Answering Machine Emulation Ca Refer to Call Screening page 453 You may find that Call Screening better meets your requirements A keyset user can have their idle extension emulate a personal answering machine This lets voice mail screen their calls just like their answering machine at home If activated the extension s incoming calls route to the user s Subscriber Mailbox Once the mailbox answers the user hears the caller s incoming mes sage The keyset user can then 2 Let the call go through to their mailbox 2 Intercept the call before it goes to their mailbox Personal Answering M
58. leave Messages Waiting at any number of extensions Also any number of extensions can leave a Message Waiting at the same extension If an extension has multiple messages waiting the user can scroll through their Messages Waiting and select a co worker to call back Operation 5 oe In these instructions Using Message Waiting Super Display Soft Key Keyset Soft Key To leave a Message Waiting 1 Place Intercom call to a co worker The extension you call can be unanswered busy or in Do Not Disturb 2 Press V MAIL 3 Hang up To answer a Message Waiting 1 Look at your V MAIL key and Ring Message Lamp they should be flashing red 2 Press INTERCOM V MAIL The system cancels the Message Waiting if the extension you call is busy doesn t answer or is Do Not Disturb If the extension you call doesn t answer press V MAIL to automatically leave them a Message Waiting If your V MAIL key and Ring Message Lamp continue to flash you have additional messages waiting To review your Messages Waiting and select a message for a return call 1 Do not lift the handset 2 Press V MAIL 3 When you see MSG xxx Press V MAIL until the extension you want to call displays 4 When the extension you want to call displays lift the handset 5 Press V MAIL The system cancels the Message Waiting if the extension you call is busy doesn t answer
59. lifting the handset or pressing SPEAKER Presses SPEAKER to cancel Auto Redial mn 6 g c p 7 Presses any other fixed feature key except MIC Lifts and replaces the handset Presses the CANCEL soft key Super Display only Operation Auto Redial In these instructions Super Display Soft Key Keyset Soft Key pese E Key To enable Auto Redial 1 Place an outside call and receive busy tone 2 fala d Press to enable Auto Redial The system enables Auto Redial for the last outside call you dialed You see MO eu dle is The display shows the interval between callout attempts e g 30 seconds as well as how many times redial has occurred e g 1 of 15 SPEAKER winks when your telephone has Auto Redial enabled 3 The system periodically redials the call up to 15 times Auto Redial cancels when you If a Caller ID call rings while Auto Redial is enabled your display will show the number and optional name of the incoming caller However the ringing does not cancel Auto Redial In addition the Auto Redial display will be restored after the Caller ID call stops ringing Place or answer another outside call Receive an Intercom voice announcement or answer an Intercom call by lifting the handset or pressing SPEAKER Press SPEAKER to cancel Auto Redial Lift and replace the handset Press the CANCEL soft key Super Display only DSX F
60. option is enabled because the attendant has Direct Line Access enabled in their Class of Service COS 1 The attendant should use a 34 Button Display or 34 Button Super Display Telephone In addition most attendants should find a DSS Console helpful when processing calls Operation Attendant Position In these instructions Super Display Soft Key Keyset Soft Key eee bs To call the attendant 1 Press INTERCOM You hear dial tone 2 Dial 0 You hear two beeps This calls the attendant assigned to your extension If your system has multiple attendants you can reach them by dialing 01 04 e Ina multiple attendant system you can dial 0 and wait on the line to automatically call operator 1 14 9 Features DSX Feature Handbook Auto Redial Description Instead of redialing have Auto Redial periodically retry a busy outside number Auto Redial periodically redials a busy outside number If a keyset user places an outside call and the call recipient is busy the user can press a soft key to enable Auto Redial The keyset user doesn t have to retry the number hoping it will go through Auto Redial will periodically retry the number up to 15 times Auto Redial cancels when the called party rings or answers or when the extension gt gt yy y Places or answers another outside call Receives an Intercom voice announcement or answers an Intercom call by
61. out Using Store and Forward and Account Codes In these instructions Super Display Soft Key Keyset Soft Key To place an outside call when both Store and Forward and Account Codes are enabled With Forced Account Codes for Toll Calls Only you do not have to enter an Account Code for local calls Just dial the call normally 1 Doone of the following a Press INTERCOM and dial 9 or optionally 90 98 b Press Switched Loop key Dial the Line Group number 90 98 C Press Fixed Loop key 2 Dial the outside telephone number 3 Doone of the following a Wait for three beeps Forced Account Codes only A t Cod b heer ode Select Account Code soft key C Press your Account Code Feature Key 4 Enter the Account Code 5 Doone of the following a Wait 6 seconds A t Cod b heer ode Select Account Code soft key C Press your Account Code Feature Key d Dial DSX Feature Handbook Features 35 mn p g c p 2 Check Key Description Quickly check keyset and DSS Console Feature Key assignments A keyset user can use the CHECK key to check keyset and DSS Console Feature Key assignments and Per sonal Speed Dial bin names Operation E In these instructions Checking Feature Key Assignments Super Display Soft Key Keyset Soft Key To check a Feature Key
62. rR edax e RR C EROR Rr Qa e 39 Dial Number Preview 24 cv erena e e EXIT RO e Y OR Boe eds or renati es 40 Direct Inward Line v ess er doe ka dark eR RO pO ACRIOR eS 42 Night Mode Control 5 p ackbbr RR pERP ERE REDE DERE REPE RREY 42 DSX Feature Handbook Table of Contents 9 i Table of Contents Direct Line ACCESS iiec sese Hea e EROR nae ER hehe dr x eee eee EOS Ee 43 Direct Station Selection DSS 2 0 0 00 een ees 44 User Programmable Feature 22 042 e thsen cs deeneeecchew seb ee de ewe at ee 45 Direct Station Selection DSS Console 0 00 0 46 Default DSS Console Key Assignments 000 e cece ee 47 DSS Console Feature Key Assignments eee 48 User Programmable Feature cites i RR ER RU E EET EAE EESE EEE we 52 Directed Call Pickup is uie ere ebrei eee d Re ne ea oe ok boe acte 53 Directory Dialing yo ies ont e c eae oma dac eR Dade ols ACERO S Feb cs 54 Distinctive Ringing inssi easi ees Eee ERES one ee doces 55 The Distinctive Ringing Hierarchy 0 00 0 eee cece eee 55 Understanding Ring TYPES sirro RPM RRPRUPRECURR S Re odes 56 When Multiple Calls Ring an Extension 0 0 00 0c eee 56 DO Not DISIUED teenies ee Eo vo vob gera i leor ou eek rode a 60 Do Not Disturb BLF for Hotline and Call Coverage Keys 00005 60 Do Not Disturb Overtide oe to Eee bee be bee do br aee ok ba dedos 62 Door BOX oos suo cir s s eR EG es ERG AUC EORR ERO E OI Fa RAD
63. s Conference capacities a 5 Description Capacity p m o Conference circuits 32 Maximum simultaneous users in Conference 32 total of all Conferences system wide Maximum simultaneous conferences 8 Maximum parties in any one Conference 8 lines and or extensions The system s 32 Conference circuits are dynamically allocated as users request them Operation In these instructions Setting up a Tandem Call Super Display Soft Key Keyset Soft Key To set up a Tandem Call 1 Establish outside call 2 Press CONF Your hear Intercom dial tone Your caller hears Music on Hold if installed while they wait for you to set up the Conference 3 Doone of the following a Place or answer an outside call b Retrieve a call from Park Orbit 4 Press CONF to set up the Conference If you cannot add additional parties to your Conference you have exceeded the system s Conference limit 5 Hang up The line loop keys for the outside lines stay on red Ifthe outside parties disconnect the lines you selected or your extension does not have Tandem Call capability DSX Feature Handbook Features 157 Tandem Calls Unsupervised Conference A 5 In these instructions Disconnecting a Tandem Call Super Display Soft Key Keyset Soft Key To disconnect a tandem call using Forced Line Disconnect
64. s overflow destination Removing Reinstalling your Extension from your UCD Group In these instructions Super Display Soft Key Keyset Soft Key To temporarily remove reinstall your extension from your UCD Group 1 Press INTERCOM and dial 5 2 Doone of the following a Dial 4 to return your extension to your UCD Group b Dial 6 to remove your extension from your UCD Group 3 Press SPEAKER to hang up DSX Feature Handbook Features 67 mn p c p 7 Extension Locking Description When they leave the office a keyset user can secure their phone to prevent unauthorized use Extension Locking allows a keyset extension user to secure their phone when they leave the office The user may want to do this if their phone has Toll Restriction and Class of Service options enabled that could be easily abused While locked the restrictions set up in Class of Service 15 and Toll Level 7 are in force at the extension When the user returns they just unlock their extension to return it to normal operation You ll need to program the restrictions in Class of Service 15 and Toll Level 7 separately Walking Class of Service and Extension Locking Walking Class of Service overrides Extension Locking For example Extension 301 is permitted by their Class of Service and Toll Restriction to use Paging and place long distance calls
65. supervisor of a service department The department super visor could listen to the questions that callers ask without disturbing the service call CAUTION Monitor provides no warning tones prior to intrusion Monitor may be interpreted as an invasion of privacy Operation 5 5 In these instructions Using Monitor Silent Monitor Super Display Soft Key Keyset Soft Key To Monitor a call 1 Place an Intercom call to the busy extension Listen for busy or busy ring tone 2 Dial 6 3 Listen to the conversation in progress 108 Features DSX Feature Handbook Music on Hold Description Callers can listen to music while waiting for their call to go through Music on Hold MOH plays music to calls on Hold parked calls and transferred calls The music lets the caller know that their call is waiting not forgotten Without Music on Hold the system provides silence to these types of calls Music on Hold is available from one of four sources two internal beep tones and two audio input minijacks which in turn connect to a customer provided external music source With Music on Hold enabled transferred callers can optionally listen to ringback or MOH while their call waits at the transfer destination mn 6 g c p 7 Operation Music on Hold is automatic once enabled DSX Feature Handbook Features 109
66. system normally uses the same line as for the initial call However if that line is busy and is part of a Line Group Save Number Dialed will automatically select the next line in the group Save Number Dialed requires a uniquely programmed Feature Key on the extension or DSS Console Operation In these instructions Using Save Number Dialed Super Display Soft Key Keyset Soft Key To save the outside number you just dialed up to 32 digits 1 Press the Save Number Dialed key on your extension or DSS Console To redial a saved number 1 Optional Press a line key to preselect a line key for the call 2 Press the Save Number Dialed key on your extension or DSS Console If you hear busy you may be able to dial 2 and wait in line for the line to become free 138 Features DSX Feature Handbook Selectable Display Messaging Description While you re away from the phone callers can receive personalized text messages you set up An extension user can select a pre programmed Selectable Display Message for their extension Keyset call ers see the selected message when they call the user s extension Selectable Display Messaging provides per sonalized text messaging For example an extension user could select the message GONE FOR THE DAY Any keyset user calling the extension would see the message Other than displaying the message the system puts
67. with the client and give special instructions to an assistant without interrupting the initial call When the keyset is idle the Reverse Voice Over key functions the same as a Hotline key The key also shows at a glance the status of the associated extension Reverse Voice Over Busy Lamp Indications When the key is The covered extension is Off Idle or not installed On Busy or ringing Medium Flash Assigned extension is in DND for outside calls option 1 Fast Flash Assigned extension is in DND for Intercom calls option 2 or All Calls option 3 Reverse Voice Over uses a system Conference circuit while it is active The following table shows the sys tem s Conference capacities Description Capacity Conference circuits 32 Maximum simultaneous users in Conference 32 total of all Conferences system wide Maximum simultaneous conferences 8 Maximum parties in any one Conference 8 lines and or extensions The system s 32 Conference circuits are dynamically allocated as users request them 132 Features DSX Feature Handbook Reverse Voice Over Operation In these instructions Using Reverse Voice Over Super Display Soft Key Keyset Soft Key To place a call using Reverse Voice Over 1 While on a handset call press and hold your Reverse Voice Over key e You hear two beeps then you can talk to y
68. your Hotline partner unannounced If your extension has Hotline Automatic Transfer just hang up instead 3 The call recalls to you if it is not picked up To answer a call from your Hotline partner 1 When you hear two beeps speak towards the phone User Programmable Feature Reassigning Hotline Keys Feature Mnemonic Operation Access Level Hotline HL 45 HL Press flashing Hotline key Enter extension for 3 5 new Hotline partner HOLD Program another Hotline key or SPEAKER to exit DSX Feature Handbook Features 91 Interactive Soft Keys Description Use advanced features just by pressing a soft key without remembering feature codes Interactive Soft Keys provide intuitive feature access It is no longer necessary to remember feature codes to access the telephone s advanced features because the function of the soft keys change as the user process calls For example while on an outside call a display keyset user can press the PARK soft key to Park their call in orbit Operation See each feature 92 Features DSX Feature Handbook Intercom Description Use Intercom to call any co worker Handsfree Answerback and Forced Intercom Ringing Intercom gives extension users access to other extensions This provides the system with complete internal calling capability Handsfree Answerback per
69. 2 Press the line key 3 Dial the outside number 1 Listen for ringing and look for the flashing line key Line keys that flash red are for you and your co workers Line keys that flash green are just for you such as DILs and transfers 2 Lift the handset 3 Press the flashing line key e If you have Ringing Line Preference lifting the handset answers the call e If you have Automatic Handsfree while on a call you can press another line key to put your first call on Hold User Programmable Feature Setting Line Key Ringing Feature Mnemonic Operation Access Level Line Keys RA 72 RAL Line key repeatedly to select ringing mode 2 5 SPEAKER to exit e Line keys flash as follows Lamp only On red Immediate ring On green Delay ring Fast flash green Night ring Slow flash green DSX Feature Handbook Features 101 mn 6 g c p 7 Line Queuing Line Callback Description When all lines are busy Line Queuing lets a user wait in line for a line to become free Line Callback will automatically call the user back when a line is available Line Queuing Line Queueing permits an extension user to queue wait in line on hook for a busy line or Line Group to become free The system connects the queued extension as soon as the line is available The user does not have to manually retry the line later
70. 3 Acct Code Press Account Code soft key Acct e You can optionally press an Account Code Feature Key or dial if enabled 4 Dial your outside number Toll Restriction may still prevent you from dialing certain outside numbers DSX Feature Handbook Features 11 mn 6 g c p 7 Alphanumeric Display Description The Alphanumeric Display messages help the display telephone user process calls identify callers and customize features The 22 and 34 Button Display Telephones have a three line 24 character per line alphanumeric display The first line displays the date and time while idle and feature status messages The second line is used extensively by IntraMail The third line displays the Soft Key definitions The 34 Button Super Display Telephone has a nine line 24 character per line alphanumeric display The first line displays the date and time while idle and feature status messages just like the 22 and 34 Button Display Telephones The second line is used extensively by IntraMail Lines 4 9 are the comprehensive Super Display Telephone soft key definitions To learn more about the display telephones see 22 Button Display Telephone on page 4 see 34 Button Display Telephone on page 5 see 34 Button Super Display Telephone on page 6 To learn more about the Soft Keys see Interactive Soft Keys on page 92 Operation Refer to the individual featu
71. 5 exit without clearing SPEAKER to hang up Headset Mode HS 47 HS Y to enable or N to disable SPEAKER 3 5 to exit 164 Features DSX Feature Handbook User Programmable Features User Programmable Features To program a feature press and the feature s code For example to enable incoming Paging press and dial V P Y then SPEAKER to hang up By default Call Forwarding Clear All System Speed Dial and Time and Date are only available to the attendant Feature Mnemonic Numeric Operation Access Level Hotline HL 45 HL Press flashing Hotline key Enter exten 3 5 sion for new Hotline partner HOLD Pro gram another Hotline key or SPEAKER to exit Off Hook Signaling ZOHS 647 OHS Select mode 1 Outside line 2 3 5 Hotline partner 3 Intercom Select option see below SPEAKER to exit For outside lines 1 Camp On tone 2 Off hook Ringing CLEAR None For Hotline partner 1 Camp On 2 Voice Over CLEAR None For Intercom 1 Camp On 2 Voice Over CLEAR None Paging Incoming VP 87 VP Y to enable or N to disable SPEAKER 3 5 to exit Prime Line Assignment ZPLA 752 PLA Press one of your flashing programma 3 5 ble keys INTERCOM or CLEAR for none SPEAKER to exit Feature Key Assignments KP 57 KP Press key you want to program HOLD 3 5 INTERCOM Press Volume Up or Volume Down to select key option HOLD Enter an
72. A n 7 In these instructions Activating or Canceling Call Forwarding Off Premises Super Display Soft Key Keyset Soft Key Sin D DIAL BIN Select the bin option When you see BIN Enter the Personal Speed Dial bin you want to use 701 720 HOLD To store a new Off Premises Call Forwarding number The system automatically stores this number in bin 720 nd Select the number option When you see LINE GRP ICM Enter the line number e g 1 for line 1 or Line Group number e g 90 for group 0 HOLD Following Speed Dial programming methods enter the number you want to store up to 16 digits long HOLD Press MUTE to store a Pause Press FLASH to store a Flash You cannot enter a name using this option mn o o c p 7 If you see 720 IN USE OVERRIDE Ives Select to override the existing entry and enter a new number NO Select to cancel and back up to step 3 C To view the currently enabled Off Premises Call Forwarding number if any View Select to view the currently stored number Press SPEAKER to exit the view mode 4 Select the Call Forwarding mode Pn Select forwarding all calls e Alternately dial 2 tine Select forwarding outside calls only Alternately dial 8 DSX Feature Handbook Features 25 Call Timer Description EN Call Timer helps users that must keep track of their time on the ph
73. Answering Outside Calls Super Display Soft Key Keyset Soft Key To answer an outside call Anincoming call on a line or loop key will flash red Anincoming call on your Direct Inward Line will flash green 1 Lift handset e If you have Ringing Line Preference this will answer the incoming call e If you have Automatic Handsfree you can press the line or loop key without first lifting the handset 2 Press flashing line or loop key The key will be on green after you answer the call User Programmable Feature Setting Up Line Key Ringing Feature Mnemonic Operation Access Level Feature Keys RAL Outside Line Keys RAL Line Key repeatedly to select 2 5 725 ringing mode SPEAKER to exit Line keys flash as follows Lamp only On red Immediate ring On green Delay ring Fast flash green Night ring Slow flash green 32 Features DSX Feature Handbook Central Office Calls Placing Description EE Customize the call placing options to meet the site requirements and each individual s needs The system provides flexibility in the way each extension user can place outgoing calls A user can place a call by Pressing a Line Key Any keyset can have line keys for one touch access to specific lines See Line Keys on page 100 for more Pressing a Loop Key Loop Keys provide a user with one touch access to t
74. Chart Press a key the indicated number of times for desired character 2Times 3Times 4Times 5 Times 6 Times 7Times 8 Times 9Times 1 amp f 1 2 A B Cc a b c 2 3 D E F d e f 3 4 G H g h i 4 5 J K L j k I 5 6 M N 0 m n o 6 7 P Q R S p q r s 7 8 T U V t u V 8 9 WwW X Y Z w x y z 9 U space 0 Not used Not used After selecting a letter press a key for another letter or wait 2 seconds for the cursor to automatically advance Additional Name Programming Options HOLD Save name SPEAKER Exit user name programming Volume Up Scroll the cursor to the right Volume Down Scroll the cursor to the left While editing clears character to the right CLEAR e At beginning of line erases entire entry e Atend of line becomes a backspace key CHECK Restore the previous entry DSX Feature Handbook Features 141 Single Line Telephones Description Connect analog devices such as single line telephones and fax machines to the system The system is compatible with 500 type dial pulse and 2500 type DTMF analog telephone devices This includes on premises single line telephones SLTs fax machines and modems In DSX 40 SLTs connect to analog ports in the main equipment cabinet In DSX 80 160 SLTs connect to SLIU PCBs Each analog port provides power and ring voltage for the connected SLT The analog po
75. Empowered by Innovation Al ae So1njeoJ auoydsja J uon npou DS X DSX Telephone Feature Handbook P N 1093099 Rev 2 June 2006 Printed in U S A 01 00 00 This manual has been developed by NEC Unified Solutions Inc It is intended for the use of its customers and service personnel and should be read in its entirety before attempting to install or program the system Any comments or suggestions for improving this manual would be appreciated Forward your remarks to NEC Unified Solutions Inc 4 Forest Parkway Shelton CT 06484 www necunifiedsolutions com Nothing contained in this manual shall be deemed to be and this manual does not constitute a warranty of or representation with respect to any of the equipment covered This manual is subject to change without notice and NEC Unified Solutions Inc has no obligation to provide any updates or corrections to this manual Further NEC Unified Solutions Inc also reserves the right without prior notice to make changes in equipment design or components as it deems appropriate No representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions Inc shall not be liable for any errors or omissions In no event shall NEC Unified Solutions Inc be liable for any incidental or consequential damages in connection with the use of this manual This document contains proprietary information that is protected by copyright All rights are res
76. Enter date using month 2 digits day 2 digits and year 4 dig its HOLD SPEAKER to exit 160 Features DSX Feature Handbook Transfer Description Send the outside call you are on to a co worker Transfer permits an extension user to send i e extend an active call to any other extension in the system a Ring Group UCD Group or voice mail With Transfer any extension user can quickly send a call to the desired co worker A call a user transfers automatically recalls if not picked up at the destination exten sion If a transferred outside call is still unanswered the call diverts to Key Ring This assures that users do not lose or inadvertently abandon their transfers An extension user can Transfer both outside calls and Intercom calls The system allows the following types of transfers mn p 5 c p 7 Screened Transfer The transferring user announces the call to the destination before hanging up Unscreened Transfer The transferring party extends the call without an announcement Distinctive Flash Rate on Recall Transfer recall features a distinctive flash rate for line keys see the chart below This allows the keyset extension user to easily differentiate new calls that are ringing from transferred calls that are recalling Distinctive Flash Rate on Transfer Recall For this type of call You see this flash rate Call that you transferre
77. Flash Partner extension is in DND for Intercom calls option 2 or AII Calls option 3 l Ringing Intercom and Group Ring calls light the Hotline key DILs Key Ring calls and transferred calls do not Hotline Automatic Transfer With Hotline Automatic Transfer the extension can Transfer their call to a co worker just by pressing their Hotline key and hanging up Without Hotline Automatic Transfer the user must press TRANSFER before pressing the Hotline key If the user frequently uses their Hotline key for one button Transfer to co workers Hotline Automatic Transfer is recommended If the user prefers to consult with their Hotline partner rather than Transfer disabling Hotline Automatic Transfer would be helpful Pressing a Hotline key can Transfer a call to an uninstalled extension s mailbox if the mailbox is enabled 90 Features DSX Feature Handbook Hotline Operation F In these instructions Using Hotline Super Display Soft Key Keyset Soft Key To place a call to your Hotline partner 1 Press your Hotline key To transfer a call to your Hotline partner mn p g c p 7 1 While on a call press your Hotline key 2 Doone of the following If your partner answers announce the call press TRANSFER If your extension has Hotline Automatic Transfer just announce the call and hang up b Press TRANSFER to have the call wait at
78. Idle Menu Soft Keys Super Display Description EE Customize the Super Display Telephone idle menu soft keys to exactly meet the user s needs The Super Display Telephone idle menu soft keys are customizable in system programming and by the extension user This allows the idle mode display to be tailored to meet the needs of each Super Display Telephone user The first chart below shows the default idle menu soft key assignments The second chart shows all the available idle mode soft keys their definitions and the related programming codes Super Display Telephone Default Idle Menu Soft Key Assignments Key Display Display Key 3 1 Directory Blank 7 lo 2 Program Blank 8 3 V Mail Blank 9 4 Calls SP Dial 1 10 5 Page SP Dial 2 11 6 Blank Blank 12 Super Display Telephone Idle Menu Soft Key Options Page 1 of 2 Entry Display Description 00 UNDEFINED The key has no function and the idle menu display is blank z Press to access additional soft keys for Intercom System Speed Dial 9 Directory and Personal Speed Dial Directory Dialing 02 Extension Press to directly access Intercom Directory Dialing 03 Personal Press to directly access Personal Speed Dial Directory Dialing 04 Company Press to directly access System Speed Dial Directory Dialing 05 Program Press to program the following e Call Forwarding Call Screening Dis
79. Lamp 3 Thu June 8 g Li 8 Pat Smith XM eue Panumene Display C3 Menu C2 DirectorY Soft keys E ca Soft keys co c Feature keys Line 1 Line 2 Line 3 Line 4 Line 5 Line 6 In DSX 40 Keys 1 8 are line keys Keys 9 24 are undefined Line 7 Line 8 Line 9 Line 10 Line 11 Line 12 In DSX 80 160 Keys 1 12 are line keys Keys 13 24 are undefined TRANSFER INTERCOM CFC oe FLASH VMALL For Attendants C2 Key 24 is the wz Operator Call key Fixed Function keys minm UE WH E 34 Button Super Display Telephone 6 Introduction DSX Feature Handbook Telephone Illustrations 9 Q c 9 9 3 001 601 300 301 302 303 304 305 Lee He eo 552 7 52 159 J 306 307 308 309 310 31 lef HHTHH J 312 313 314 315 316 317 mi 1 UU 33 3 318 319 320 321 322 323 Ho Ce EJ ee eee 324 325 326 327 328 329 Coco a 330 331 332 333 334 335 Les ee LL CC c J 336 337 338 339 340 34 3209 3033 342 343 344 345 346 347 ley o 1 8 J Page 1 Page 2 Page 3 Em Park 60 Park 61 mi o Ha Park 62 Park 63 Park 64 Park 65 Park 66 Night He a UO Cc ANSWER RELEASE TRANSFER 60 Button DSS Console DSX Feature Handbook Introduction 9 7 Telephone Illustrations 8 Introduction DSX Feature Handbook Features mn 6 g c p 7 Introduction How To Use This Chapter This chapter provides detailed information on the system s features T
80. Meet Me Conference Description EN Set up a multiple party telephone conversation with your co workers With Meet Me Conference an extension user can set up a telephone meeting with their co workers Each party joins the Conference by dialing a Meet Me Conference code Meet Me Conference lets extension users have a telephone meeting without leaving the office Users must join the meeting within the Meet Me Conference interval The system has two Meet Me Conference codes 11 and 12 After a Meet Me Conference is set up and the Meet Me Conference interval expires the code used becomes available for a new meeting Since Meet Me Conference is a type of Conference the system s Conference capacity determines The number of users that can join a Meet Me Conference and The number of simultaneous conferences The following table shows the Conference capacities Description Capacity Conference circuits 32 Maximum simultaneous users in Conference 32 total of all Conferences system wide Maximum simultaneous conferences 8 Maximum parties in any one Conference 8 lines and or extensions The system s 32 Conference circuits are dynamically allocated as users request them Operation In these instructions Using Meet Me Conference Super Display Soft Key Keyset Soft Key To set up a Meet Me Conference 1 Page parties and announce the Meet Me Conferen
81. OLD Save name SPEAKER Exit user name programming Volume Up Scroll the cursor to the right Volume Down Scroll the cursor to the left e While editing clears character to the right CLEAR e At beginning of line erases entire entry e Atend of line becomes a backspace key CHECK Restore the previous entry DSX Feature Handbook Features 111 Night Service Night Ring Description Use Night Service to reroute calls after hours Night Service redirects outside calls to their night mode destination Typically the attendant or supervisor activates Night Service after normal working hours when most employees are unavailable to answer calls Lines can ring extensions directly at Night providing specific answering points for Night Service calls For example you can program lines to ring the security station at night To have outside lines ring the External Paging system which users can answer by dialing a code see Out side Call Ringing Over External Page page 116 To have the ringing call also activate the system relay see Page Relay Control page 116 Night Service Keys The night mode status of the system is controlled by the following 3 types of keys Night Key Assigned as a System Night Key This type of key controls the night mode status of all Key Ring lines as well as all lines that are Direct Inward Lines DILs to Ring Group master numbers The entry is 18 CLEAR Also see Dire
82. OLD to active BGM and then adjust the volume Display Brightness and Contrast Control While a keyset is idle pressing Volume Up or Volume Down adjusts the contrast of the display There are eight user selectable contrast control values The value a user sets is remembered by the system and auto matically restored in the event of a power down or system reset The brightness and contrast control presets let the keyset user preset the default active brightness idle brightness and contrast for their keyset display The brightness presets are not available to a 24 button key set since it doesn t offer a backlit display Volume Settings Display Backlight and Key Pad Illumination Controls DSX Feature Handbook Features 175 Volume Brightness and Contrast Controls Operation Adjusting your Telephone s Volume In these instructions Super Display Soft Key Keyset Soft Key To interactively adjust the volume while a feature is active 1 While the feature is active press Volume Up and Volume Down Pressing Volume Up and Volume Down while idle adjusts the telephone s display contrast To adjust the display contrast 1 While your telephone is idle press Volume Up and Volume Down e You see a display similar to Contrast 4 If you see BGM instead your telephone is in the Background Music mode Press HOLD and try again To set up the volume control presets 1 Menu
83. Off Hook Signaling occur Note that Camp On tones occur for an extension when they are the exclusive recipient of the call such as a DIL Off Hook Ringing Camp On Tones Key Ring Yes No Transferred Outside Call Yes Yes Direct Inward Line Yes Yes Transfer from Voice Mail UTRF Yes Yes Call Coverage Key Yes No Group Call Pickup Key Yes No Off Hook Signaling for Intercom Calls While an extension user is on a handset or Handsfree call they can receive Camp On tones from a co worker that called them and dialed 2 to Camp On Turn to Call Waiting Camp On page 28 for more on how to set this up Off hook ringing for Intercom calls is not available Off Hook Signaling for Hotline Calls While an extension is busy on a handset call the system provides unique handling of Off Hook Signaling for calls from their Hotline partner This unique handling occurs when the Hotline partner calls the extension by first pressing their Hotline key The Off Hook Signaling can be Camp On tones or Voice Over The default is Camp On tones 114 Features DSX Feature Handbook Off Hook Signaling Operation User Programmable Feature Setting Up Off Hook Signaling Feature Mnemonic Operation Access Level Off Hook Signaling OHR OHR Select mode see below Select option see 3 5 647 below SPEAKER to exit Off Hook Signaling Modes e 1 Outside line e 2 Hotline partner
84. Pickup page 79 Group Busy Lamp Field BLF Cr No call is ringing the pickup group Slow Flash green A call is ringing the pickup group 72 Features DSX Feature Handbook Feature Keys Extension Feature Key Assignments Page 3 of 5 Key Type Description Key Code and Data Operation Group Pickup No Use this option to assign a Feature Key as a 10 nn Pickup e Press key to answer Ring lamp only no ring Group Call Pickup key Group 1 16 call ringing Pickup page 79 Group Busy Lamp Field BLF Off sk Absa tees No call is ringing the pickup group Slow Flash green A call is ringing the pickup group Group Pickup Use this option to assign a Feature Key as a 11 nn Pickup e Press key to answer Delay Ring delay ring Group Call Pickup key Group 1 16 call ringing Pickup page 79 Group Busy Lamp Field BLF Offi aswel ee ns No call is ringing the pickup group Slow Flash green A call is ringing the pickup group Page Zone Use this option to assign a Feature Key as a 13 n Page Zone 1 e Press key to Page page 116 Page Zone key 7 0 for All Call into assigned zone Busy Lamp Field BLF ON i e eee es The assigned Page zone is busy On green The assigned Page zone is busy broadcasting an announcement you are making Offi nri een pes The assigned Page zone is idle System Speed Use this option to assign a Feature Key as a 14 nn
85. SP 777 3 Doone of the following a Dial the Personal Speed Dial bin number 701 720 b Press a Personal Speed Dial bin key for bins 701 710 4 Press HOLD 5 Doone of the following a Enter the line number you want the system to use when dialing your stored number 1 64 b Enter the Line Group number you want the system to use when dialing your stored number 90 98 C Press INTERCOM if you want to enter Intercom codes 6 Press HOLD 7 Enter the number you want to store up to 32 digits long e If storing Intercom codes you can enter a valid dial sequence using the digits 0 9 and To insert a pause press MUTE To insert a Flash press FLASH Do not enter a pause or flash into an Intercom code 8 Press HOLD twice 9 Enter a name for the Speed Dial number See Name Programming Chart page 153 for more 10 Press HOLD 11 Doone of the following a Repeat from step 3 to program another bin 150 Features DSX Feature Handbook Speed Dial Bern s In these instructions Programming and Dialing Personal Speed Dial Super Display Soft Key Keyset Soft Key b Press SPEAKER to exit To dial a stored Personal Speed Dial number 1 Do one of the following a Press INTERCOM dial then dial the Personal Speed Dial bin number 701 720 b 24 Button or 34 Button Telephone Only Press bin key fo
86. Soft Key To redial your last call 1 Lift the handset 2 Optional Press an idle line key to preselect a line If you skip this step the system automatically selects a line from the same group as your initial call 3 Press REDIAL If you hear busy tone and your extension has Line Queuing you can dial 2 to queue for a line to become free If you hang up the system converts the queue to a Line Callback With Line Queuing the number automatically redials when a line is available 96 Features DSX Feature Handbook Last Number Redial t In these instructions Using Enhanced Last Number Redial Super Display Soft Key Keyset Soft Key To redial your last call at a 3 line display telephone If you select a line key before going to step 1 the system outdials your most recent call when you press REDIAL 1 Press REDIAL At a 3 line display telephone you see for example LAST 5 DIALED 4 1 203 926 5400 The number to the right of the display shows the Last Number Redial record number 1 5 This is the total number of Last Number Redial calls stored at your extension To return to idle press REDIAL again mn p g c p 7 2 Optional Press Volume Up or Volume Down to display the number you want to call 3 To redial the displayed number do one of the following a Press SPEAKER b Lift the handset 4
87. The following table shows the Conference capacities Description Capacity Conference circuits 32 Maximum simultaneous users in Conference 32 total of all Conferences system wide Maximum simultaneous conferences 8 Maximum parties in any one Conference 8 lines and or extensions The system s 32 Conference circuits are dynamically allocated as users request them Operation In these instructions Using Privacy Release Groups Super Display Soft Key Keyset Soft Key To join an outside call with a member of your Privacy Release group 1 Look for the busy line key The busy line key is on green at your extension on orange at the co worker that initially placed or answered the call 2 Press the line key Your line key goes on green when you join the call Youcan also press a line key on your DSS Console To prevent a member of you Privacy Release Group from joining your call 1 Place or answer an outside call on a line key Your line key goes on orange 2 Press the line key Your line key goes on green 3 Repeat step 2 to allow or prevent users from joining the call DSX Feature Handbook Features 125 Private Line Description EE You can have a line reserved exclusively for your own use A Private Line is a line reserved for a keyset for placing and answering calls A user with a Priv
88. To Transfer your active call to a mailbox Method A Ring first then Transfer 1 Press TRANSFER 2 Dial the number of the mailbox to receive the Transfer You can optionally press the DSS key for your co worker To transfer the call to your own mailbox dial your extension number 3 Press V MAIL and hang up Voice mail will prompt your caller to leave a message The caller will hear the entire mailbox greeting after the Transfer goes through 4 Press SPEAKER to hang up Method B Transfer without first ringing 1 Press TRANSFER 2 Press V MAIL 3 Dial the number of the mailbox to receive the Transfer e You can optionally press the DSS key for your co worker Voice mail will prompt your caller to leave a message The caller will hear the entire mailbox greeting after the Transfer goes through 4 Press SPEAKER to hang up Method C Using a Call Coverage or Hotline key 1 Press TRANSFER If your extension has Hotline Automatic Transfer skip this step 2 Press the Call Coverage or Hotline key 3 Press V MAIL Voice mail will prompt your caller to leave a message The caller will hear the entire mailbox greeting after the Transfer goes through 4 Press SPEAKER to hang up 170 Features DSX Feature Handbook Voice Mail S z In these instructions Using Conversation Record Super Display Soft Key Keyse
89. a Message Format the telco sends the DN and the caller s name The DN for this format can be up to 15 digits long and the name provided can consist of up to 15 ASCII characters If no DN is received no number or error message displays Operation 3 z In these instructions Clearing the Display eurer Displey Son Key To cancel clear the Caller ID display and return your phone to its normal display e You can only do this while you are on a call not while your phone is ringing 1 Press CLEAR To turn the Caller ID display back on after you press CLEAR to cancel it 1 Press CHECK In these instructions Third Party Caller ID Super Display Soft Key Keyset Soft Key To display the Caller ID data for the third party s call 1 Press INTERCOM CHECK Press one of the following keys for the call you want to check You see Caller ID data for the line you select Press a line key while the call is ringing or connected to the third party Press a loop key while the call is ringing the third party Press a Hotline key while the call is connected to the third party Press a Call Coverage key while the call is ringing the third party 3 Hang up when you are done 30 Features DSX Feature Handbook Caller ID Logging Description EN An extension can store the caller s name and phone number for easy review and redia
90. achine Emulation will intercept the following types of calls Intercom calls Direct Inward Lines to the extension Automated Attendant Unscreened Transfers Automated Attendant Screened Transfers Personal Answering Machine Emulation will not intercept a call manually transferred to an extension Voice Mail Overflow Voice mail can be the overflow destination for the following types of calls refer to the individual features for the specifics Direct Inward Line page 42 A line that directly rings an extension can overflow to voice mail Extension Hunting page 66 A line that rings an Extension Hunting group can overflow to voice mail Group Ring page 81 A line that rings a group of extensions can overflow to voice mail Key Ring page 94 A line ringing an extension s line keys can overflow to voice mail Message Center Mailbox A Message Center Mailbox is a mailbox shared by more than one extension Any keyset that has a Message Center Key for the shared mailbox can Listen to the messages stored in the mailbox Transfer calls to the shared mailbox Use many other voice mail features previously available only at an extension s individual mailbox A Message Center Mailbox helps co workers that work together closely such as members of the same Pickup Group For example the group supervisor can send important messages to the shared Message Cen ter Mailbox to which any group member can respond when time a
91. all the person back tel Select to delete the displayed record Sor Bin Select to store the number in one of your Personal Speed Dial bins following normal Speed Dial programming steps WAT All Select to delete all your Caller ID records Exit Back up to the beginning without making any changes Deu nsl Select to review Caller ID records for calls that rang your extension and were unanswered Goto the review options see above Press Volume Up and Volume Down to scroll through your records Deis All Select to delete all Caller ID records logged at your phone or in your group IA Ans Select to review Caller ID records for calls that rang your phone and were answered somewhere in the system Press Volume Up and Volume Down to scroll through your records Goto the review options see above Exit Select to exit Alternately dial 9 DSX Feature Handbook Features 31 Central Office Calls Answering Description EN The system allows outside calls to ring and be answered at any combination of system extensions The system provides flexible routing of incoming CO calls to meet the exact site requirements Answering Priority When multiple calls ring an extension simultaneously the system services the ringing calls in the follow ing order 1 Ringing Intercom call 2 Line or loop key from lowest to highest Operation 5 In these instructions
92. aller or keyset extension user to customize keyset ringing This permits the user to determine the type of call just by listening to their keyset ring Distinctive Ringing provides Distinctive Ring Configuration at Each Keyset A keyset user can follow intuitive soft key menus to set up distinctive ringing for their phone Their phone will even play back the new ring tones as the distinctive rings are being set up Line Override Distinctive Ringing by Line and Ringing Mode Each line can have its own distinctive ringing for each ring mode day night or delay This allows a keyset user for example to easily differentiate between new ringing calls and calls that are ringing their phone after a delay mn 6 g c p 7 Extension Ring Override Each keyset extension can additionally override a line s distinctive ringing with the extension s own unique settings Extension Ring Override helps identify ringing phones in large open work areas Key Ring Override A keyset extension can set up unique ringing for each of its Call Coverage Group Call Pickup and line keys If a user needs to know what type of call is ringing their phone Key Ring Override will help Unique Ringing for UCD Groups and Ring Groups UCD Groups and Ring Groups can have their own distinctive rings This allows a user to tell the differ ence between Intercom calls ringing their phone and UCD or Ring Group Calls The Distinctive Ringing Hierarchy
93. an do the following a Press a line key to place or answer an outside call b Press INTERCOM to get Intercom dial tone C If on a call press SPEAKER to hang up User Programmable Feature Turning the Headset Mode On and Off Feature Mnemonic Operation Access Level Headset Compatibility HS 47 HS Y to enable or N to disable SPEAKER to exit 3 5 86 Features DSX Feature Handbook Hold Description Have a call wait on Hold then pick it up to continue the conversation Hold lets an extension user put a call in a temporary waiting state The caller on Hold hears silence or Music on Hold not conversation in the extension user s work area While the call waits on Hold the extension user may process calls or use a system feature Outside calls left on Hold too long recall the extension that placed them on Hold If the recall is unanswered the call diverts to Key Ring There are four types of Hold System Regular Hold With System Hold an outside call a user places on Hold flashes the line key if programmed at all other keysets Any keyset user with the flashing line key can pick up the call mn 6 g c p 7 Exclusive Hold When a user places a call on Exclusive Hold only that user can pick up the call from Hold The line appears busy to all other keysets that have a key for the line Exclusive Hold is important if the us
94. are and other DSX resources Insert this CD into your PC and browse through its contents Checking your System s Software Level How to Check your System s Software Level To check your system s software level 1 Press INTERCOM 2 Dial The system software level shows on the first line of your display e You see DSX nn vxx xx xx 3 Press SPEAKER to exit DSX Feature Handbook Introduction 1 9 Q c 9 3 Charts DSX Dial Codes by Feature Page 1 of 2 For this feature Dial this code When you are Barge In Intrusion 4 Barging In on a co worker s call Call Forwarding INTERCOM 30 Canceling Call Forwarding at an extension INTERCOM 32 Extension or 0 for the operator Enabling Call Forwarding Busy No Answer INTERCOM 33 Setting up Call Forwarding Off Premise INTERCOM 34 Extension or 0 for the operator Enabling Call Forwarding All Calls INTERCOM 36 Extension or 0 for the operator Enabling Call Forwarding No Answer INTERCOM 37 2 all calls or 8 outside calls Setting up Personal Answering Machine Emulation Call Waiting Camp On 2 Do not hang up 2 Hang up Camping On to a co worker Leaving a Callback for a co worker Central Office Calls Placing INTERCOM 9 Line number Using Line Dial Up to place an out e g
95. ash lets an extension user take full advantage of whatever features the connected telco or PBX offers You must set the Flash parameters for compatibility with the connected telco Operation T In these instructions Flashing and Outside Line Super Display Soft Key Keyset Soft Key To Flash the outside line you are on 1 Do one of the following a At a keyset press FLASH b At a single line telephone hookflash and dial 3 76 Features DSX Feature Handbook Description Flexible Numbering Plan Change the digits users dial for co workers and other features The system s Flexible Numbering Plan allows you to change the digits users dial to reach the attendant other co worker s outside lines UCD Groups and Ring Groups The following chart shows the areas of the system number plan you can change For this feature You can change Pa gs a user ee x Attendant Position page 14 Reach the system operator s 0 or 01 04 E Central Office Calls Placing Access a Line Group 90 98 O page 33 Direct Line Access page 43 Directly access a line 101 164 Extension Hunting page 66 Reach a UCD Group master number 700 707 Group Ring page 81 Reach a a Ring Group master number 600 607 Intercom page 93 Call a co worker over the Intercom 300 427 Operation None DSX Feature Handbook Features 77 Forced L
96. assignment 1 Press CHECK 2 Press the Feature Key on keyset or DSS Console 3 Doone of the following a Press another Feature Key to check b Press SPEAKER to exit the check mode Checking Personal Speed Dial Bin Name and Number tdem seeds 22 Button and 34 Button 3 Line Keysets Only eee sey To check a Personal Speed Dial name and number 1 Press CHECK 2 Do one of the following a Press the Personal Speed Dial bin key once to display the name for the lower numbered bin e For example pressing bin 1 in this step displays the name for 701 b Press the Personal Speed Dial bin key a second time to display the number stored in the lower num bered bin Forexample pressing bin 1 in this step displays the number stored for 701 C Press the Personal Speed Dial bin key a third time to display the name for the higher numbered bin e For example pressing bin 1 in this step displays the name stored for 711 Press the Personal Speed Dial bin key a fourth time to display the number stored in the higher num bered bin e For example pressing bin 1 in this step displays the number stored for 711 3 Press another key or SPEAKER to exit the check mode 36 Features DSX Feature Handbook Conference Description EE A user can set up a multiple party telephone meeting without leaving the office Conference lets an extension use
97. ate Line knows when important calls are for them Additionally the user has their own line for placing calls that is not available to others in the system There are three types of Private Lines Incoming Only The keyset has a Private Line only for incoming calls The user cannot place a call on the Private Line A customer service representative may want an incoming only Private Line to be sure customers can always get through Outgoing Only The keyset has a Private Line only for outgoing calls The Private Line does not ring for incoming calls A service dispatcher may want an outgoing only Private Line so they can always get in touch with field technicians Both Ways The keyset has a Private Line for both incoming and outgoing calls An executive may want a both ways Private Line that is available only to them for placing and answering calls You can optionally set up shared Private Lines between a group of co workers that work closely together Operation A 5 n In these instructions Using your Private Line Super Display Soft Key Keyset Soft Key To answer an incoming call on your Private Line 1 Look for your Private Line key flashing slowly red 2 Lift the handset To place a call over your Private Line 1 Press your Private Line key The key will light on green 2 Dial the outside number 126 Features DSX Feature Handbook Programmable
98. ave Tandem Call capability 158 Features DSX Feature Handbook Tandem Calls Unsupervised Conference Using Line to Line Transfer to set up a Tandem Call In these instructions Super Display Soft Key Keyset Soft Key To set up a Tandem Call via line to line Transfer 1 Place or answer an outside call 2 Press TRANSFER 3 Place or answer another outside call 4 Hang up to set up a Tandem Call between your initial call and new call DSX Feature Handbook Features 159 T 6 5 c p 7 Time and Date Description EN The Time and Date shows on telephone displays and prints on system reports The system Time and Date appears on display telephones and Station Message Detail Recording reports The system administrator can change the time and date from the system programming mode In addition extension users can change the time and date from the User Programmable Features Although the data is entered in 24 hour format it always displays in 12 hour format e g 1300 1 00PM The system can auto matically adjust the time for Daylight Savings Time Operation User Programmable Feature Changing the System Time and Date Feature Mnemonic Operation Access Level Time and Date TD 83 TD Enter time in 24 hour clock using hours 2 digits 4 and 5 minutes 2 digits and seconds 2 digits HOLD
99. ay Soft Key Keyset Soft Key To enter your PIN number if you don t have one assigned 1 Press INTERCOM and dial 6 2 When you see ENTER NEW PIN Enter your new PIN number HOLD When entering your PIN number CLEAR erases your entire entry REDIAL backspaces over erases the last digit entered 3 When you see REENTER NEW PIN m 6 g Confirm your entry by reentering your new PIN number a 7 4 When you see NEW PIN ACCEPTED Exit Exit To change your PIN number if you already have one assigned 1 Press INTERCOM and dial 6 2 When you see ENTER PIN CODE Enter your current PIN number HOLD 3 When you see ENTER NEW PIN Enter your new PIN number HOLD When entering your PIN number CLEAR erases your entire entry REDIAL backspaces over erases the last digit entered 4 When you see REENTER NEW PIN Confirm your entry by reentering your new PIN number 5 When you see NEW PIN ACCEPTED Exit Select to exit PIN number programming DSX Feature Handbook Features 179 Walking Class of Service 180 Features DSX Feature Handbook NEC NEC Unified Solutions Inc 4 Forest Parkway Shelton CT 06484 TEL 203 926 5400 FAX 203 929 0535 www necunifiedsolutions com 1093099 June 9 2006 Rev 2 Printed in U S A
100. ce code 11 or 12 Do one of the following You and your co workers must join the conference within the Meet Me Conference time INTERCOM flashes fast green after the first party joins the Conference goes out after additional parties join a TT M TI Select to join Meet Me Conference 11 b Te 12 Select to join Meet Me Conference 12 To join a Meet Me Conference 1 Listen for paged invitation to join the conference 2 Press INTERCOM and dial the announced Meet Me Conference code 11 or 12 e You and your co workers must join the conference within the Meet Me Conference time e INTERCOM flashes fast green after the first party joins the Conference goes out after additional parties join DSX Feature Handbook Features 105 mn 6 g c p 7 Message Waiting Description For systems without voice mail leave a Message Waiting request for a return call An extension user can leave a Message Waiting indication at a busy or unanswered extension requesting a return call The indication is a flashing V MAIL key and Ring Message lamp at the called extension Answer ing the Message Waiting automatically calls the extension which left the indication Message Waiting ensures that a user will not have to recall an unanswered extension It also ensures that a user will not miss calls when their extension is busy or unattended An extension user can
101. count Code entry mode o On green On a call for which the user has entered an Account Code Call Forwarding Use this option to assign a Feature Key as a 27 e Press key instead of page 21 Call Forwarding key pressing INTER COM and dialing 3 Busy Lamp Field BLF Off E er Extension not call forwarded or in the Call Forwarding setup mode Fast Flash In the Call Forwarding setup mode Wink Off Extension has Call Forwarding enabled Headset Use this option to assign a Feature Key as a e Press key to enable page 85 Headset key or disable headset mode Busy Lamp Field BLF Off eee Re Extension is not in the headset mode OM e ET Extension is in the headset mode Operation See Extension Feature Key Assignments page 71 User Programmable Feature Programming Feature Keys Feature Mnemonic Operation Access Level Programmable Feature Key KP 57 KP Press key you want to program HOLD INTER 3 5 Assignments COM Press Volume Up or Volume Down to select key option HOLD Enter any additional data if required HOLD Press Volume Up or Volume Down to select another key to program or CONF SPEAKER to exit DSX Feature Handbook Features 75 Flash Description Extension users can access certain CO and PBX features by interrupting line loop current Flash allows an extension user to access certain CO and PBX features by interrupting line loop current Fl
102. ct Inward Line page 42 Night Key Assigned as a UCD Night Key This type of key controls the night mode status of all lines terminated to UCD Group master numbers It has no affect on Key Ring lines or lines terminated to Ring Group master numbers The entry is 18 UCD Group master number An Extension s DND Key The DND key controls the night mode status of all lines that are DILs to the extension In the day the line rings the extension When the user presses DND the DILs ring their programmed night mode desti nations Also see Direct Inward Line page 42 1 Do not use this option if you want lines to overflow to voice mail See Key Ring page 94 instead 112 Features DSX Feature Handbook Night Service Night Ring Operation H In these instructions Using Night Service Night Ring Super Display Soft Key Keyset Soft Key To activate or deactivate Night Service i e to control the night mode of Key Ring and Ring Group lines 1 Do not lift the handset 2 Press your System night key While in the night mode the key is on red and you see SYSTEM IN NIGHT MODE While in the day mode the key is off mn p g c p 7 To answer a call that rings a line or loop key at night 1 Listen for ringing and look for the flashing line or loop key Line and loop keys that flash red are for you and your co workers Line keys that flash green are ju
103. d Slow Flash red Call that you initially transferred Double Wink On green recalling your phone Transfer Recall Display The Transfer recall display occurs as the call is ringing the extension that initially transferred it as well as after the call diverts to Key Ring It identifies 2 The type of call recalling the extension 2 The extension to which the call was initially transferred Handsfree Transfer Handsfree Transfer allows an extension user to Transfer an outside call directly to a co worker s speakerphone Hotline Automatic Transfer With Hotline Automatic Transfer the extension can Transfer their call to a co worker just by pressing their Hotline key and hanging up Without Hotline Automatic Transfer the user must press TRANSFER before pressing the Hotline key If the user frequently uses their Hotline key for one button Transfer to co workers Hotline Automatic Transfer is recommended If the user prefers to consult with their Hotline partner rather than Transfer disabling Hotline Automatic Transfer would be helpful Pressing TRANSFER Call Coverage Key can Transfer a call to an uninstalled extension s mailbox if the mailbox is enabled Pressing a Hotline key can also Transfer a call to an uninstalled extension s mailbox if the mailbox is enabled DSX Feature Handbook Features 161 Transfer Operation In these instructions Using Transfer Super Display Soft Key Keyset So
104. d dial 10 to set up the Conference 4 Hang up Ifthe outside parties disconnect the lines you selected do not have Tandem Calling capability Transfer To transfer your call 1 Place or answer call 2 Hookflash and dial the extension to which you want to Transfer the call To Transfer the call to the voice mail Automated Attendant dial the voice mail master number 700 3 Doone of the following a To transfer the call unscreened hang up b To screen the transfer wait for the called party to answer before hanging up To receive Transfer if you get an Intercom call announcing it 1 Stay on the line The Transfer goes through when the calling party hangs up Voice Mail To leave a voice mail message for a co worker 1 Place Intercom call to co worker The extension you call can be unanswered busy or in Do Not Disturb 2 Dial 8 and hang up V MAIL flashes fast at the extension you called To call your voice mail mailbox 1 Lift the handset 2 Dial 8 148 Features DSX Feature Handbook Speed Dial Description mu Instead of dialing a long telephone number to reach a client or customer use Speed Dial instead Also store Intercom digits for quick access to commonly used features Speed Dial gives an extension user quick access to frequently called numbers There are
105. diverts to Key Ring User Programmable Feature Setting Call Coverage Key Ringing Feature Mnemonic Operation Access Level Feature Key Ringing RA 72 RAC Call Coverage key repeatedly to select ringing 2 5 mode SPEAKER to exit e Call Coverage keys flash as follows Lamp only On red Immediate ring On green Delay ring Fast flash green 20 Features DSX Feature Handbook Description Call Forwarding Call Forwarding ensures that the user s calls are covered when they are away from their work area Call Forwarding permits an extension user to redirect their call to another extension The types of Call For warding are Call Forwarding when Not Answered Calls ringing the extension forward when not answered Call Forwarding when Busy or Not Answered Calls ringing the extension forward when not answered and all calls forward while the extension is busy Call Forwarding Immediate All calls to the extension forward immediately You can set up Call Forwarding to reroute all calls or just outside calls If an extension with forwarding set mn p g c p 7 for outside calls only receives a screened Transfer the initial voice announcement broadcasts at the exten sion When the caller hangs up to complete the transfer the outside call forwards as programmed Call Forwarding Chaining Extension user s can chain Ca
106. dset 2 Dial ZSM 776 You see KEY NUMBER 1 m p 3 Do one of the following D c a Press the soft key you want to program g b Press Volume Up or Volume Down to scroll through the keys 4 Press HOLD 5 Do one of the following a Enter the key option code from the Super Display Telephone Idle Menu Softy Key Options chart b e Press INTERCOM e Press Volume Up or Volume Down to select the key option 6 Press HOLD 7 Do one of the following a Select another key to program b Press SPEAKER to exit User Programmable Feature Customizing your Idle Menu Soft Keys Feature Mnemonic Operation Access Level Programmable Idle Menu SM 76 SM Press the soft key you want to program or press 1 5 Soft Keys Super Display Volume Up or Volume Down to scroll through the keys HOLD INTERCOM Volume Up or Volume Down to select key option HOLD SPEAKER to exit DSX Feature Handbook Features 129 Pulse to Tone Conversion Description EN Use special services such as telephone banking over dial pulse lines An extension can use Pulse to Tone Conversion while placing an outside call to change the dialing mode from dial pulse to DTMF For a system in a dial pulse area this permits users to access DTMF services such as telephone banking from their DP area Pulse to tone conversion als
107. e Off Hook Signaling Outside Calls Depending on system programming an extension in the headset mode can receive either Camp On beeps or Off Hook Ringing for incoming outside calls just like non headset extensions Intercom Calls Depending on system programming an extension in the headset mode can receive either Camp On beeps or Voice Over announcements from a co worker just like non headset extensions Hotline Calls Depending on system programming an extension in the headset mode can receive either Camp On beeps or Voice Over announcements from their Hotline partner Paging Internal Paging announcements broadcast over the telephone speaker while the extension is in the Head set mode Transfer Screened and unscreened transfers work just like non headset extensions For example if a headset extension user presses SPEAKER to answer a screened transfer the call will connect to their headset when the transferring party hangs up Note that Handsfree Transfers always connect to the headset exten sion s headset not speakerphone Volume Control While on a headset call the extension user can press Volume Up and Volume Down to adjust the receive volume in the headset Headset Key A keyset user can have a Feature Key on their telephone or DSS Console assigned as a Headset key The user presses the key to enable or disable the headset mode as an alternative to using the ZHL User Pro DSX Feature Handbook Features 85 Headset
108. e OM E a Assigned extension is busy or ringing Medium Flash Fast Flash Assigned extension is in DND for outside calls option 1 Assigned extension is in DND for Intercom calls option 2 or All Calls option 3 Message Center Use this option to assign a Feature Key as a 24 nnn extension e Press key to call Dialed page 138 Save Number Dialed key There is no BLF for this key type page 167 Message Center key number Message Center Mailbox Busy Lamp Field BLF Off rere rs No messages waiting in the Message Center Mailbox Fast Flash Messages waiting in the Message Center Mailbox Save Number Use this option to assign a Feature Key as a 25 While on a call e Press key to save the number you just dialed While idle e Press key to redial a previously saved number 74 Features DSX Feature Handbook Feature Keys Extension Feature Key Assignments Page 5 of 5 Key Type Description Key Code and Data Operation Account Code Use this option to assign a Feature Key as an 26 1 Place or answer out page 10 Account Code key side call 2 Press key 3 Enter Account Code 4 Press key to return to the call T Busy Lamp Field BLF 2 Off eoe ee eens Not in Account Code mode or not entering Account Codes Fast Flash green In the Ac
109. e B ringing Not used unassigned by default You can reassign types A B and C ringing in Extension Override and Key Ring Override below Type C ringing Not used unassigned by default You can reassign types A B and C ringing in Extension Override and Key Ring Override below When Multiple Calls Ring an Extension When multiple calls with different priorities are ringing an extension the system prioritizes ringing accord ing to the list below All LEDs will flash as appropriate for the type of call but the telephone will ring only for the highest priority call 1 INTERCOM Key 2 Line Key from lowest to highest 3 Loop Key from lowest to highest 56 Features DSX Feature Handbook Distinctive Ringing Operation Distinctive Ring Configuration 5 id In these instructions Using Distinctive Ring Configuration Super Display Soft Key Keyset Soft Key To customize a Ring Set for your extension 1 Menu x MORE Ring Select the Distinctive Ringing options Q La ad Config H r g 2 Cnfg Select Distinctive Ring Configuration a 7 3 Do one of the following a Select a Ring Type to customize Intercom lcm Select to change the Intercom Ring Type Ring Group Rgrp Recall Rel Ring A MORE A Ring B MORE B Ring C MORE C Select to change the Rin
110. e Direct Line Access code e g 101 for line 1 2 Dial 2 and do one of the following a Wait on the line without hanging up for Line Queuing b Hang up for Line Callback 3 When the line becomes free do one of the following a For Line Queuing you hear outside dial tone so you can place your call again For Line Callback you hear the Line Callback ring If you answer the ring b You hear outside dial tone Place your call again 102 Features DSX Feature Handbook Loop Keys Description EE Loop keys simplify answering and placing calls Loop keys are Feature Keys that simplify the way extension users place and answer outside calls There are two types of loop keys Switched Loop keys and Fixed Loop keys Switched Loop Keys For incoming calls Switched Loop keys provide an appearance for any line not assigned to a line key for which the extension has access and ringing Switched Loop keys insure that there is a visual appearance for lines that do not ring an extension s line keys mn p 5 c p 7 For outgoing calls Switched Loop keys provide convenient access to Line Groups For example instead of pressing INTERCOM and dialing 90 for Line Group 90 the user can just press the Switched Loop key and dial O instead Fixed Loop Keys For outgoing calls a Fixed Loop key is a loop key assigned to a specific Line Group When the extension user presses the Fixed Lo
111. e call 2 Press INTERCOM Your DSS keys show the status of the assigned extension Off Idle On Busy or ringing Fast flash in Do Not Disturb 3 Press DSS key for the co worker you want to call 4 Do one of the following a Press TRANSFER to have the Transfer go through unscreened b Wait for your co worker to answer if you want them to screen the transfer then press TRANSFER User Programmable Feature Setting Up DSS Keys Feature Mnemonic Operation Access Level DSS ZBLF BLF Press Feature Key HOLD Enter extension 1 5 253 number Volume Up Program another key or SPEAKER to exit DSX Feature Handbook Features 45 Direct Station Selection DSS Console Description EE DSS Consoles provide one touch access to extensions lines and system features The DSS Console P N 1090024 for black and P N 090029 for white gives a keyset user one button access to exten sions lines and selected features This saves time for users that do a lot of call processing such as operators or dis patchers The system allows you to install 4 DSS Consoles maxi mum per system DSS Consoles use their own digital sta tion port and do not require a separate power supply In programming you assign each installed console to an owner keyset Each console can only have one owner You can assign the following types of Feature Keys
112. eR bate a Ru Rae de 19 User Programmable Feature 0 0 0 eee cece eh 20 Call Porwardin ssr cea chad raed cea utes gu dne e a ed ca STRE Ree E 21 Call Forwarding Chaining 0 0 eee eee eens 21 Call Forwarding Cancel nl b vb REA RE HERE SEND USER 21 Call Forwarding Key cus 5i sebo iL eb bi veo obtuse ISPP UP LRSE PIS 21 Call Forwarding Toggle in a Personal Speed Dial Bin sseussue 22 Call Forwarding Confirmation Tone sleleseeeee siieu iive 22 User Programmable Feature coeli eek Rb LEBEE XR RR REESE RIP ER US 23 Call Forwarding Off Premises l l 24 Cal TIMET acas sopera 26 Call Waiting Camp On eric cada eet eee E p y EE era Rs 28 Callback cd ute etn E E eon aee LN od M Ed 29 Caller ID sersa er hr e ER Creer Pe pr ma CHE Paro RE ee ead 30 Single and Multiple Message Format Compatibility llle esess 30 Caller ID Logging 2 cece e Rm ER RR RR Reg Cea eee ERE RS 31 Central Office Calls Answering 0 eee ene eae 32 AnsWerng PHONY sss eerie ee shh weak pee bese de seach eee he ge UP eee de eed oe 32 User Programmable Feature 2 22 reU RR E RP yada e TS 32 Central Office Calls Placing 0 0 ccc cette eee een ens 33 Store and Forward 1212s eer rab IPRC P RU RP PPP LS 33 Check Key 1 ec cin ahaa oe oe qat QU Are der ed dre ka nea bata Sedo 36 Conference i oa E eee n Pe ee caa AR DR eder A bete le d e 37 Cordless Telephone io epu or
113. eature Handbook Features 15 Automatic Handsfree Description Automatic Handsfree is a convenience for workers who don t have a free hand to answer a call or use a feature Automatic Handsfree allows a keyset user to place or answer a call Handsfree by just pressing a key with out lifting the handset or pressing SPEAKER first If enabled the system provides Automatic Handsfree for Call Coverage keys Central Office Calls line and loop calls Group Call Pickup keys Hotline Keys Intercom INTERCOM key Last Number Redial REDIAL key Paging keys Park keys Personal Speed Dial bin keys o ee en ee Personal and System Speed Dial Feature Keys The system always provides Automatic Handsfree for Dial Number Preview Directory Dialing Operation If enabled Automatic Handsfree operation is automatic when you press the key 16 Features DSX Feature Handbook Background Music Description 1 Broadcast music through the telephone speaker for a more pleasing work environment Background Music BGM sends music from a customer provided music source to speakers in keysets If an extension user activates it BGM plays whenever the extension is idle Incoming calls and Paging announce ments temporarily override turn off Background Music Background Music requires a customer provided external music _ _ _ Tl M 6 Operation E 9 Background M
114. eee ert 63 Doot Box Relays esee rep ERE e e qur eC RUP FUR B PORE Nes Eug 63 Doof Box Alerts eso ce nee pr EP Redde ete beds 63 Extended Ringing sse eae e e e e ee G9 ee eh as 65 Extension Hunting css rmx ER Rep GRE RR ga RUE TR ROAUR NE AR eee Re 66 Circular Hunting 1 ck pocenia ERE e Resin Rub RUP ERR Pur Rl paused goa 66 Terminal Hunting isc accel me uk eR We ge R E RUN ehe eae 66 Uniform Call Distribution UCD Hunting 0 00 66 Extension LOCKING eee diy cities eR ae oce koe de ged o dece ue dan RR IR eee 68 Walking Class of Service and Extension Locking 0 000 000 008 68 Feature Keys cis eR mc Re rm p ROS ated E xO x UR E EORR eee Ek eck Redes 70 Extension Feature Key Assignments leseleeeeeee ee 71 User Programmable Feature eee 75 ULP 76 Flexible Numbering Plan eb bad ee eee eee RR n Re pee TI Forced Line Disconnect ii us acoge ep erre do c aea Ae ac Adige ea a 78 Group Call Pick p tiie iod he hehe peer oii qot eh kde or eae al ds 79 User Programmable Feature iiec e ARRUE Ru e IE COELO E 79 Group Listei se ined doe recie yore a eo ER doped e bed de do doe o b doe 80 Group RINS us 2445245 a e Rega akon ea dae eam D dac p Rees Dade os Medes ees 81 Handsfree and Handsfree Answerback 00 0 ce cece ence een 83 Handsfree eriin bear road er bee ye eae E eae dae eee 83 Handsfree Answerback and Forced Intercom Ringing 0005 83 User Programmable Feature
115. electable Display Messaging Operation In these instructions Keyset Soft Key Setting Up Selectable Display Messaging Super Display Soft Key To select a Selectable Display Message 1 Select the Call Forwarding options Menu Call Forward Alternately do one of the following Menu Ciwa Press INTERCOM and dial 3 Press your Call Forwarding Feature Key 2 Select Selectable Display Messaging 3 7 piane JORE Nene nels ai and Selectable Display Messaging Message Select to set up Selectable Display Messaging ee Alternately dial 8 Skip to Selectable Display Messaging page 139 for more 3 Do one of the following a Dial the message number 01 16 b Press Volume Up or Volume Down to scroll through the message numbers 4 Press HOLD The selected message displays 5 Do one of the following a Press Volume Up or Volume Down to scroll through the available messages b Press HOLD to program or append the message text 6 Enter any additional digits The total of all digits and characters cannot exceed 20 See the Name Programming Chart on the next page when entering additional data You cannot add additional digits to a blank unprogrammed message T Press HOLD 140 9 Features DSX Feature Handbook Selectable Display Messaging Name Programming Chart Name Programming
116. ension 306 locks their extension While locked Class of Service 15 prevents Paging and Toll Level 7 prevents long distance calls These features are no longer available at extension 306 The extension 301 user goes to extension 306 and implements Walking Class of Service The extension 301 user can then use 306 to make long distance calls and Page even though 306 was locked to prevent those features Operation n In these instructions Using Walking Class of Service Super Display Soft Key Keyset Soft Key To enable Walking Class of Service at a co worker s extension 1 Press INTERCOM 2 Dial 0 You see WALKING COS ENTER EXTENSION 3 Enter your own extension number HOLD You see xxx WALKING COS ENTER PIN CODE 4 Enter your own PIN number HOLD e You ll hear error tone if your extension does not have Walking Class of Service capability If your entry is not accepted you have either entered the wrong PIN number or your extension has no PIN number assigned 5 Place any call or use any feature allowed by your Toll Restriction and Class of Service settings e You can place additional calls Walking Class of Service automatically deactivates if the extension is idle for longer than 10 seconds 178 Features DSX Feature Handbook Walking Class of Service In these instructions Entering or Changing Your PIN Number Super Displ
117. enter your Security Code To hang up while using your mailbox Press V MAIL The key goes out 1 To leave a message in the mailbox of an unanswered extension The extension can be busy in DND or unanswered 1 Press V MAIL Voice mail will prompt you to leave a message In these instructions Activating or Canceling Call Forwarding to your Mailbox Super Display Soft Key Keyset Soft Key To activate or cancel Call Forwarding to your mailbox 1 Select the Call Forwarding options Menu Call Forward Alternately do one of the following Press INTERCOM and dial 3 Press your Call Forwarding Feature Key Menu Cfwd 2 Select or cancel a Call Forwarding type I Med Select Call Forwarding Immediate e Alternately dial 4 RR o Ans Select Call Forwarding when Not Answered Alternately dial 6 Busy No Ans Select Call Forwarding when Busy or Not Answered BNA e Alternately dial 2 MORE MORE NONE ei 3 Press V MAIL 4 Select the Call Forwarding mode tall Select forwarding all calls Alternately dial 2 ting Select forwarding outside calls only Alternately dial 8 DSX Feature Handbook Features 169 mn 6 g c 7 Voice Mail z A In these instructions Transferring Calls to a Mailbox Super Display Soft Key Keyset Soft Key
118. ep your phone does not have Handsfree Answerback Lift the handset for privacy If you hear ringing lift the handset User Programmable Feature Setting Up Incoming Voice Announcements Feature Mnemonic Operation Access Level Intercom VA 82 VA V for voice ann or R for ring SPEAKER to exit 3 5 DSX Feature Handbook Features 93 Key Ring Description So they are not forgotten unanswered calls automatically ring co worker s extensions A Key Ring line rings an extension according to the settings in system programming Multiple extensions can be enabled to ring immediately or after a programmed delay for each incoming line call In addition under certain conditions other types of outside calls divert to Key Ring if unanswered The following condi tions also initiate Key Ring An unanswered DIL diverts to Key Ring if unanswered at the extension to which it is terminated See Calls left on Hold too long recall the extensions that initially placed them on Hold If still unanswered Calls parked in orbit recall the extension that initially parked them If unanswered the call diverts to An unanswered Transfer recalls the extension that initially transferred it If still unanswered the line Direct Inward Line Direct Inward Line page 42 for more Hold they divert to Key Ring Park Key Ring Transfer diverts to Key Ring Operat
119. er doesn t want a co worker picking up their call on Hold Automatic Hold Automatic Hold allows a user to be on an outside call activate a feature and automatically place the call on Hold without first pressing the HOLD key The system places a call on Hold automatically when the user presses CONF INTERCOM or Hotline key Automatic Hold optionally allows a user busy on an outside call to press another line key or a Call Coverage Key to automatically put their initial call on Hold Intercom Hold A user can place an Intercom call on Hold The Intercom call on Hold does not indicate at any other exten sion There is no Hold Recall for Intercom calls Distinctive Flash Rate on Recall System Hold and Exclusive Hold recall feature a distinctive flash rate for line keys see the chart below This allows the keyset extension user to easily differentiate new calls that are ringing from held calls that are recalling Distinctive Flash Rate on Recall You see this flash rate For this type of call System Hold Exclusive Hold Call that you placed on Hold Single Wink On green Double Wink On green can c ke E x Hold Double Wink On green Double Wink On green ll worker pl n Hold at Call a co Ke Sab sv olda Single Wink On red None On red Call a co worker initially placed on Hold recalling your phone Double Wink On red Double Wink On red DSX Feature Handbook Features
120. erence ME In these instructions Exiting a Conference Super Display Soft Key Keyset Soft Key To exit a Conference without affecting the other parties 1 Hang up The remaining parties can continue their conversation uninterrupted If you were in Conference with two outside lines this may set up a tandem call Refer to Tandem Calls Unsupervised Conference page 157 for more F z In these instructions Using Conference at a Single Line Telephone Super Display Soft Key Keyset Soft Key To use Conference at a single line telephone Establish an Intercom or outside call Hookflash and dial the extension or outside line you want to add 3 Hookflash and dial 10 to set up the Conference e If you cannot add additional parties to your Conference you have exceeded the system s Conference limit 4 Repeat steps 2 and 3 to add additional parties to your Conference 38 Features DSX Feature Handbook Cordless Telephone Description Provides cordless mobility and a rich feature set for employees away from their desks The DSX Cordless Lite II Telephone P N 730087 is a 900 Mhz digital narrow band FM cord less telephone that provides mobility flexibility and convenience for those who spend much of the workday away from their desk Fully integrated with the DSX system the DSX Cordless Lite II Telephone offers many standard features suc
121. ers 000 0 c cece eee eee 150 User Programmable Features 2 2 22s ps4 e be iex Re DERE 152 Name Programming Chart 1 lI REL RRP GER IRSE USER pete TO EE 153 SD CATer ale tac epa ORDRE RUN Rn IU f x Md UT acne ES 154 Station Key Telephofies 5 o2 eb eb eed hee Noe ERU ROO PCR C eve eae eed 155 Ring Messape Lamp sc occ 2c cbse eke ee Len CUR RARE wee Eie meds s 156 Tandem Calls Unsupervised Conference 157 Time and Date ii 2 c de tenets ere y nerd ek Un cs dote d E 160 User Programmable Feature 00 0 eects 160 Transfer zie ead gba cea taces een eid edi ea et ea ea Gi 161 Distinctive Flash Rate on Recall eee 161 Transter Recall Display nter Rene tI eec pete Rech 161 Handstree Transfer eee metre eER SCC ME Rer REIR FRE Sae 161 Hotline Automatic Transfer 00 0 cette nee 161 User Programmable Features 164 bo MUERE IPIE 167 iv Table of Contents DSX Feature Handbook Table of Contents Call Forwarding to Voice Mail 0 2 0 eee 167 Leaving a Message scetur ee E Oe dresden ace cU aon Grote Resa 167 Transfering to Voice Mail ene EepE Re RUE RR E ERE Na 167 Conversation Record 2 spese bee bind ig ed odie ote 167 Conversation Record Key for a Co worker s Mailbox ssses esses 167 Personal Answering Machine Emulation 0 0 0 0 eee 168 Voice Mail Overflow ein tenti REPE Re ERE R ASNE AR 168 Message Center Mailbox ecoute meme he ee hh 168 Interactive
122. erved No part of this document may be photocopied or reproduced without prior written consent of NEC Unified Solutions Inc 2006 by NEC Unified Solutions Inc All Rights Reserved Printed in U S A Table of Contents lige CUTEM 1 Using the DSX Feature Handbook lsseeeeeeeeee eee 1 GL T Em 2 Telephone Illustrations 2 5 22e ta wc dees ex a OR ie A eR PR GRO E Ras 4 St eee eee ee ee eee eee ee ee ee Te ee GN TAKE RE REMANERE REA FERA 9 Introduction ere ee rae ere an NUR abe eee eee 9 Pee EE 10 Optional Unforced Account Codes 0 0 ccc eee eee 10 Forced Account Codes oa beh rei eSI Rete RES e ER Ps 10 Verified Account Codes a ees sas ecrbR duets pada CE Roe rk ocu Ec e Cop Rl be a EE n 10 Using Account Codes and Speed Dial 0 0 0 cee 10 Using Account Codes with Last Number Redial and Save 0 10 Account Codes and Emergency Calls 0 0 0 eee cee 11 Alphanumeric Display 12 Attendant Call Queuing vipe ap ia eip E E hh m e 13 Operator Call Key desee rrr eMe Sete ra Rude e RERO RUE RI aS 13 Attendant POSION 2s eser RARE ex e EEA OR Ge RR DR oT nik RR RR pes 14 Auto Redial ers kiere RR Ree Rr EO CHEY ERO CIR UC Roe oes 15 Automate Handsbee vx oec a E a E a ue a ice cua div sin tut nc MU ER 16 Background MUSIC 0 24 4003 ov d area e eran xd e ek GREG ERU A ORDRE punta 17 Barge In IntrusiQn 2 eer RE eae e ROG VR ROCA RAE oe Yan s 18 Call Coverage Keys cra abate Mea ted rea
123. follows Lamp only On red Immediate ring On green Delay ring Fast flash green DSX Feature Handbook Features 79 Group Listen Description M Use Group Listen to talk to an important client or customer and have your co workers listen in on the meeting Group Listen permits a keyset user to talk on the handset and have their caller s voice broadcast over the telephone speaker This lets the keyset user s co workers listen to the conversation Group Listen turns off the keyset s Handsfree microphone so the caller does not hear the co worker s voices during a Group Listen When a keyset user sets up Group Listen they hear their caller s voice over the telephone speaker as well as their handset Operation In these instructions Using Group Listen Super Display Soft Key Keyset Soft Key To set up Group Listen 1 Place or answer a call using the handset 2 Press SPEAKER twice but do not hang up SPEAKER flashes slowly red 3 Talk to the caller through your handset You and your co workers hear your caller s voice over your telephone speaker Your handsfree microphone and handset receiver are off To talk Handsfree after initiating Group Listen 1 Press SPEAKER twice 2 Hang up SPEAKER is on Talk to your caller using the Handsfree speaker and microphone To cancel Group Listen and return to your handset
124. for Intercom Calls 0 0 0 eee 114 Off Hook Signaling for Hotline Calls 2 0 0 0 eee ec eee 114 User Programmable Feature 2605 2 506 bo lb eeccieeiebeedeeee ces 115 IDA 116 Internal Paging oc uh eee a DUERME oat set 116 External Paging ius acid ea eR eR RR CIR FAR RU ERE EUR Rn decr Reg 116 Page Relay Controli soete r pen BAe E en ea apse ates 116 Outside Call Ringing Over External Page 0 0 eee ees 116 Intercom Ring Over External Page eee 117 Door Chime Over External Page 0 0 0 cece tees 117 Background Music Over External Page 0 0 eee eee 117 Ring Over Page Volume Adjustment nsee pesisir asa PENE eee 117 User Programmable Feature 0 0 eects 118 DSX Feature Handbook Table of Contents 9 iii Table of Contents Park rc ETT 119 Distinctive Flash Rate on Recall csse 0 eee ee 119 Personal Park Orbit Recall Display 0 0c cece eee 120 System Park Orbit Recall Display 0 0 eee eee 120 PBX Centrex Compatibility isses bee m ee e ene C RU Re E 122 PBX Centrex Access Codes ois eR AR GP E EE os ee Seed DIES 122 Prime Line Preference sc 06054 eee ter th e heh dea e a Ee es 123 Idle Prime Ione 232 oes 3g Steet a oa ee Mae Oe ee pem bee e bu 123 Intercom Pime Line 2222 iitew ne f Y hares as Pee n EXPERS 123 Prime Line vs Ringing Line Preference 0 0 0 0 eese 123 User Programmable Feature 2cite b RR ce See Deep ED E RIDE EE S 123 lupo PD
125. ft Key To Transfer your call 1 Do not hang up Press TRANSFER Do one of the following Dial your co worker s extension To Transfer your call directly to your co worker s mailbox do this instead a Press V MAIL Dial their extension number Hang up b Press a DSS key C Dial a Ring Group or UCD Group master number Press a Call Coverage or Hotline key d e If you have Hotline Automatic Transfer you don t have to press TRANSFER before your Hot line key 4 Doone of the following a Announce call to make a Screened Transfer then hang up b Press the flashing line key to return to the call if your co worker doesn t want it Hang up to send the call through unscreened C The call will recall to you if unanswered by your co worker If you don t answer the recall the call diverts to Key Ring d Press V MAIL to Transfer the call to your co worker s mailbox 5 If the transferred call is not picked up i e recalls you see one of the following If the extension that transferred the call doesn t have a name a Transfer Recall STA 301 b If the extension that transferred the call has a programmed name Transfer Recall 300 Attendant 162 Features DSX Feature Handbook Transfer 2 In these instructions Using Transfer Super Display Soft Key Keyset Soft Key To Transfer a call to your co worker s spea
126. g Group Ring Type Select to change the Recall Ring Type Select to change Type A Ring Type Select to change Type B Ring Type Select to change Type C Ring Type Select a new ring tone Dial a new ring tone 0 9 You hear the selection you entered e You can optionally press SPEAKER to exit the Distinctive Ringing options fene Select to cancel and back up to the previous step Save Select to save your selection and back up to the Save previous step Set your customized ringing back to the system default Select to cancel any custom settings and choose a default Ring Set You see Are You Sure Y N Default MORE MORE Dfit Yes Yes No No Select to default your extension s ringing Select to back up without defaulting your ringing Exit Distinctive Ring Configuration MORE MORE EXIT Select to exit Distinctive Ring Configuration DSX Feature Handbook Features 57 Distinctive Ringing Extension Override n a a In these instructions Using Extension Override Super Display Soft Key Keyset Soft Key To customize ringing for your extension s outside calls 1 Menu HUM Ring Select the Distinctive Ringing options 2 ees Select Extension Override 3 Select the ringing mode you want to change
127. ge Volume Up moves the cursor left Volume Down moves the cursor right 2 Dial the digit that you want to replace the cursor 3 Doone of the following a Press Volume Up or Volume Down to place the cursor over any other digits you want to edit b Press Volume Down until the entire number displays to the left of the cursor The system will only dial the digits to the left of the cursor 4 Pressa line key to have the system automatically dial the displayed number 40 Features DSX Feature Handbook Dial Number Preview Dial Number Preview Editing Example In these instructions Super Display Soft Key Keyset Soft Key To replace 2049265410 with 2039265400 1 Dial followed by 2049265410 You see 2049265410 Press Volume Up until you see 20 9265410 Dial 3 You see 203 265410 Press Volume Down until you see 20392654 0 Dial 0 You see 203926540 Press Volume Down until the entire number displays to the left of the cursor You see 2039265400 2 3 4 5 6 7 Press line key to dial number DSX Feature Handbook Features 41 mn p g c p 7 Direct Inward Line Description A DIL lets an employee know which calls are just for them A Direct Inward Line DIL is a line that rings an extension directly Since DILs only ring one extension employees always know w
128. gned zone On green The extension user is Paging into the assigned zone External Paging When a user pages into Internal All Call Page or Internal page Zone 1 the system simultaneously broadcasts the announcement into the External Paging Zone Refer to the system s Hardware Manual for installation details Page Relay Control Page Relay Control allows an announcement broadcast into a Paging zone to activate a system relay This relay is typically used to activate a customer provided Paging amplifier You can assign these relays for Door Box strike control or Page Relay Control but not both 7f the system relay is programmed for Page Relay Control and an extension or line is set up to ring over External Paging the relay will activate when the extension or line rings Outside Call Ringing Over External Page Line ringing can optionally broadcast over External Paging speakers For each line the Paging speakers can broadcast ringing for all calls ringing the line for calls ringing only at night or for delay ring calls While a line rings External Paging any extension user can dial a code INTERCOM 0 to pick up the call If the system relay is programmed for Page Relay Control and the line is set up to ring over External Paging the relay will activate when the line rings If Door Box chimes ringing and Background Music are all programmed to output over External Paging the system uses the following broadcast priori
129. h as Call Forwarding Call Coverage Hot line and Voice Mail Complemented by 4 fully programmable function keys with LEDs the DSX Cordless Lite II Telephone achieves a whole new level of convenience and mobility An easy to read 16 character by 2 line LCD display with four status icons volume controls a rechargeable Nickel Metal Hydride Battery Pack and a handy belt clip round out the elegant and affordable DSX Cordless Lite II Telephone mn 6 g c p 7 DSX Feature Handbook Features 39 Dial Number Preview Description xS Dial Number Preview helps the user avoid dialing errors Dial Number Preview lets a display keyset user dial and review a number before the system dials it out Operation B P In these instructions Using Dial Number Preview Super Display Soft Key Keyset Soft Key To dial using Dial Number Preview 1 Do not lift the handset and do not press SPEAKER or INTERCOM 2 Dial Your display shows DIAL PREVIEW 3 Dial the number you want to call Your display shows the digits for your call 4 Press a line key e Your call will dial out on the line selected n A In these instructions Editing the Displayed Number Super Display Soft Key Keyset Soft Key To correct the displayed digits before dialing them out 1 Press Volume Up or Volume Down until the cursor replaces the digit you want to chan
130. he assigned Loop Group Loop Groups can consist of one or more Line Groups See Loop Keys on page 103 for more Using Line Dial Up With Line Dial Up a user can select a specific line by pressing INTERCOM and dialing the Line Dial Up code 9 followed by the line number 1 64 Using Direct Line Access Direct Line Access allows a user to access a line by pressing INTERCOM and dialing the line s exten sion number e g 101 for line 1 102 for line 2 etc See Direct Line Access on page 43 for more Dialing a Line Group Access Code User s can also place outside calls by pressing INTERCOM and dialing a Line Group Access Code 90 98 See Line Groups on page 99 for more Line Group Routing If the system has Line Group Routing enabled user s get the first available line when they press INTER COM and dial 9 See Line Group Routing on page 98 for more Store and Forward Store and Forward is an alternate method of placing outside calls in which the system stores collects the digits a user dials waits for the user to finish dialing and then redials the digits on the selected line Store and forward provides Intercom dial tone to the caller as soon as they dial a line access code or press a loop key similar to conventional ARS operation When the user has completed dialing the system will dial out the call over the connected line after 6 seconds or when the user dials 7 Store and Forward can also be an advantage when connected
131. he features in this chapterare in alpha betical order like a dictionary and are subdivided into headings as follows Description Read Description to get an overview of the feature Operation Refer to this heading for convenient compact yet detailed operation charts for using each feature DSX Feature Handbook Features 9 Account Codes Description 10 EE Use Account codes to categorize and or restrict outside calls Account Codes are user dialed codes that help categorize and or restrict outside calls Account Codes are from 2 10 digits long using any combination of the digits 0 9 There are three types of Account Codes Optional Unforced Account Codes Forced Account Codes Verified Account Codes Optional Unforced Account Codes Optional Account Codes allow a keyset extension user to enter an Account Code while placing an outside call or any time while on a call This type of Account Code is optional the system does not require the user to enter it If the keyset user is already talking on an outside call their conversation continues uninterrupted while they enter an Account Code Single line telephone users can only enter an Account Code while placing their outside call Forced Account Codes Forced Account Codes require an extension user to enter an Account Code every time they place an outside call If the user doesn t enter the code the system prevents the call The system can require Forced Accoun
132. he handset 1 Press SPEAKER To talk on a Handsfree call Speak toward your telephone l e To temporarily turn off the Handsfree microphone see Microphone Mute page 107 To change a handset call into a Handsfree call 1 Press SPEAKER 2 Hang up the handset To change a Handsfree call into a handset call 1 Lift the handset In these instructions Setting Up Incoming Voice Announcements Super Display Soft Key Keyset Soft Key To turn voice announcements for your incoming Intercom calls on and off 1 Select the voice announce option Menu Voice Announce Menu Vann DSX Feature Handbook Features 83 mn 6 g c p 7 Handsfree and Handsfree Answerback 5 z In these instructions Setting Up Incoming Voice Announcements Super Display Soft Key Keyset Soft Key 2 Do one of the following a To turn incoming voice announcements on On EXIT On EXIT b To turn incoming voice announcements off Off EXIT Off EXIT User Programmable Feature Setting Up Incoming Voice Announcements Feature Mnemonic Operation Access Level Handsfree Answerback VA 82 VA V for voice announce or R for ring SPEAKER to 3 5 exit 84 Features DSX Feature Handbook Headset Compatibility
133. he line that is on Hold e g 01 for line 1 To place a call on Exclusive Hold 1 Hookflash and dial 7 Hang up e Ifthe call is left on Exclusive Hold too long it will recall to you f you hang up without first dialing 7 the call will recall immediately e If you previously placed a call on Exclusive Hold or have a camped on call waiting dialing 7 will answer the waiting call See Split for more To retrieve a call from Exclusive Hold 1 Hookflash and dial 7 Intercom To place an Intercom call 1 Lift the handset 2 Dial the extension number e To call the operator dial the operator s extension number or dial 0 or 01 04 depending on how your system is set up If your call voice announces the destination you can dial 1 to force the call to ring To answer an Intercom call 1 Lift the handset DSX Feature Handbook Features 145 Single Line Telephones Meet Me Conference To set up a Meet Me Conference 1 Page the parties and announce the Meet Me Conference code 11 or 12 e See Paging page 116 for more on how to page your co workers 2 Hang up then lift the handset 3 Dial the announced Meet Me Conference code 11 or 12 Your co worker s must join the telephone meeting within the Meet Me Conference time To join a Meet Me Conference 1 Listen for paged invitatio
134. hich calls are for them For example a company operator can have a Direct Inward Line for International Sales Information When outside callers dial the DIL s phone number the call rings the operator on the International Sales line key The DIL does not ring other extensions Assigning a DIL to an extension automatically provides immediate ringing and incoming access for the line with no additional programming required A DIL can ring Extension numbers including the attendant s extension Ring Group master numbers UCD Group master numbers including the voice mail master number Night Mode Control The extension to which the line is terminated controls the night mode of the line For example if extension 301 has line 1 assigned as a DIL the user can press DND to switch line 1 to its night routing destination Switching line 1 to night mode at extension 301 has no affect on the night mode of the system This flexibil ity could allow a service dispatcher with several DILs to independently send lines to their night destinations without affecting the night mode of the entire system Operation Handling Your Direct Inward Lines In these instructions Super Display Soft Key Keyset Soft Key To answer a call on your Direct Inward Line 1 The line or loop key for your DIL flashes green 2 Lift handset The key lights on green when you connect to your caller To place your Direct I
135. hout clearing the buffer DSX Feature Handbook Features 97 Line Group Routing Description Dial a single code to place a call over the first available line in a Line Group With Line Group Routing enabled an extension user can just press INTERCOM and dial 9 to place an out side call Line Group Routing automatically selects the first available line in the extension s programmed dial 9 Line Group This simplifies placing calls in systems that have a lot of lines for outgoing calls Rather than press one of many line keys the user just dials 9 instead Operation 5 z In these instructions Using Line Group Routing Super Display Soft Key Keyset Soft Key By default pressing Intercom and dialing 911 or lifting the handset and dialing 911 will not call emergency services To place a call using Line Group Routing 1 Lift the handset and press INTERCOM 2 Dial 9 f you don t hear dial tone Line Group Routing is not enabled f you hear busy tone and your extension has Line Queuing you can dial 2 to queue for a line to become free If you hang up the system converts the queue to a Line Callback 3 Dial your outside number 98 Features DSX Feature Handbook Line Groups Description Dial codes to access Line Groups for outgoing calls Extension users can optionally dial Line Group access codes 90 98 to select an available
136. ht key Ring lines and lines Night key and UCD Night key The System 18 UCD Group terminated to Ring Night key puts all Key Ring lines and lines EN ee Group master into terminated to Ring Group master numbers ight key night mode into the night mode The UCD Night key puts OR all lines terminated to the UCD Group master e Press key to put number into the night mode lines terminated to UCD master into night mode Busy Lamp Field BLF OM ox See Night mode is on Off ereite Night mode is off Split Use this option to assign a programmable key 20 See Split Alternate page 154 as a Split key page 154 for more There is no BLF for this key type Intercom Use this option to assign a programmable key 21 e Press key to access Directory Dialing as an Intercom Directory Dialing key Intercom Directory page 54 Dialing Busy Lamp Field BLF OM bis Ban eos amp Intercom Directory Dialing is active being used o DE Intercom Directory Dialing is inactive off Message Center Use this option to assign a Feature Key as a 24 nnn extension Press key to call page 167 Message Center key number Message Center Mailbox Busy Lamp Field BLF Off R No messages waiting in the Message Center Mailbox Fast Flash green Messages waiting in the Message Center Mailbox 50 9 Features DSX Feature Handbook Direct Station Selection DSS Console DSS Console Feature Key Assignments Page 4 of 4 Key Type Desc
137. ically shuts down Wrap up Timer Display After hanging up a timed call a display keyset will show the Call Timer data for 6 seconds before returning the display to idle This gives the extension user adequate time to make a record of the timed call if desired Operation NE In these instructions Automatically Timing Your Outside Call Super Display Soft Key Keyset Soft Key To time your outside call if you have an Automatic Call Timer key 1 Place or answer outside call e The Call Timer starts automatically The Automatic Call Timer key lights red while the system times the call Pa In these instructions Manually Timing Your Outside Call Super Display Soft Key Keyset Soft Key To manually time your Intercom or outside call 1 While placing or while on the call do one of the following a Timed Press the Call Timer soft key Press the Manual or Automatic Call Timer key The Automatic Call Timer key lights red while the system times the call 26 Features DSX Feature Handbook Call Timer In these instructions Stopping and Restarting the Call Timer for Your Call Super Display Soft Key Keyset Soft Key To stop the Call Timer 1 Do one of the following a rime Press the Call Timer soft key b Press the Manual or Automatic Call Timer key 2 The Call Timer disappears from the display
138. ine Disconnect Description Disconnect a co worker s outside call in an emergency Forced Line Disconnect allows an extension user to disconnect release another extension s active outside call Forced Line Disconnect lets a user access a busy line in an emergency when no other lines are avail able Maintenance technicians can also use Forced Line Disconnect to release a line on which there is no conversation This can happen if a line does not properly disconnect when the outside party hangs up CAUTION Forced Line Disconnect abruptly terminates the active call on the line Only use this feature in an emergency and when no other lines are available Operation 5 In these instructions Using Forced Line Disconnect Super Display Soft Key Keyset Soft Key To disconnect a busy line 1 Doone of the following a Press the line key for the busy line b Press INTERCOM and dial the line s extension number e g 101 for line 1 2 When you hear busy tone dial to disconnect the line You hear Intercom dial tone and the line key goes out e You can now place a new call on the line 78 Features DSX Feature Handbook Group Call Pickup Description Easily answer a call ringing your Pickup Group even if you don t know which extension is ringing Group Call Pickup allows an extension user to answer a call ringing an
139. ion Call Coverage keys allow an extension user to cover a co worker s calls from their own telephone A keyset can have Call Coverage Keys for a co worker s extensions Ring Group master numbers and UCD Group master numbers The Call Coverage Key lights when the co worker s extension is busy flashes slowly when the co worker has an incoming call and flashes fast when the co worker is in Do Not Disturb The Call Coverage Key can ring immediately when a call comes into the covered extension ring after a delay or not ring at all In addition the keyset user can press the Call Coverage Key to intercept their co worker s incom ing call They can also go off hook and press the Call Coverage key to call the covered extension An exten Tl sion can have as many Call Coverage Keys as they have available Feature Keys on their telephone 8 Lad c Call Coverage Key Busy Lamp Indications o When the key is The covered extension is Off Idle or not installed On Busy Slow Flash Ringing Medium Flash Covered extension is in DND for outside calls option 1 Fast Flash Covered extension is in DND for Intercom calls option 2 or AII Calls option 3 Call Coverage Keys will intercept the following types of calls Key Ring Calls Ringing Intercom calls Calls to a UCD Group master number Calls ringing a Group Ring master number Yyy y Transferred calls Call Coverage Keys will no
140. ion Key Ring is automatic for those extensions programmed to receive it 94 Features DSX Feature Handbook Language Selection Description Set up a telephone to show displays and soft keys in English or Spanish Language Selection provides telephone displays for soft keys and system programming in English and Span ish You can select the language for each extension in system programming or the extension user can choose their language via the soft keys Language Selection allows the system to easily accommodate bilingual installations English and Spanish The telephone user can have their telephone display the language with which they are most comfortable Operation mn o g c p 7 In these instructions Selecting the Display Language Super Display Soft Key Keyset Soft Key To select the language English or Spanish for your telephone s display 1 Select the display language option Menu Language Menu MORE MORE Lang 2 Do one of the following a feng ina Select English as your display language b Spanien oa Panob Select Spanish as your display language c EXIT SA Select to exit DSX Feature Handbook Features 95 Last Number Redial Description Quickly redial the last number dialed Last Number Redial allows an extension user to quickly redial the last outside number dialed For exam
141. ion user can easily switch between their original caller and the interrupting co worker The original caller and the interrupting party can never hear each other s conversation Voice Over could help a lawyer for example waiting for an urgent call While on a call with another client the lawyer s paralegal could announce the urgent call as soon as it comes in The lawyer could then give the para legal instructions on how to handle the situation all without the original client hearing the conversation Either a keyset or SLT can initiate a Voice Over but only a keyset can receive a Voice Over Voice Over uses a system Conference circuit The following table shows the system s Conference capacities Description Capacity Conference circuits 32 Maximum simultaneous users in Conference 32 total of all Conferences system wide Maximum simultaneous conferences 8 Maximum parties in any one Conference 8 lines and or extensions The system s 32 Conference circuits are dynamically allocated as users request them Operation z In these instructions Using Voice Over Super Display Soft Key Keyset Soft Key To initiate a Voice Over to a busy extension 1 Listen for busy ring tone e Ifyou don t hear busy ring you cannot Voice Over 2 Do one of the following a Voica over Press to select Voice Over then speak with your co worker b Dial
142. ion whose call you want to intercept To intercept a call ringing an attendant dial the attendant s extension number e g 300 not 0 or 01 04 Door Box To place a call to the Door Box 1 Lift the handset 2 Dial the Door Box extension number To answer the Door Box ringing 1 Lift the handset Door Box chimes are not available at single line telephones To control the relay which in turn controls the Door Box strike 1 Place or answer the Door Box call 2 To open the relay hookflash 3 To close the relay hookflash Flash 1 Place or answer an outside call 2 Hooflash and dial 3 When you hear CO PBX Centrex dial tone dial a new call or use other features provided externally by the connected service Forced Line Disconnect 1 Lift the handset 2 Dial the line s Direct Line Access code e g 101 for line 1 3 Dial to disconnect the line You hear Intercom dial tone To place a call on the line dial a line access code and then dial the number 144 Features DSX Feature Handbook Single Line Telephones Group Call Pickup 1 Lift the handset Hold To retrieve a line on System Hold at a co worker s extension 1 Lift the handset mn 6 g c p 7 2 Dial 4 3 Dial the number of t
143. iption Key Code and Data Operation Night Use this option to assign a Feature Key as a 18 CLEAR e Press key to put Key page 112 Night key There are two options System System Night key Ring lines and lines Night key and UCD Night key The System 18 UCD Group terminated to Ring Night key puts all Key Ring lines and lines me Group master into terminated to Ring Group master numbers ight key night mode into the night mode The UCD Night key puts OR all lines terminated to the UCD Group master e Press key to put number into the night mode lines terminated to UCD master into night mode Busy Lamp Field BLF Ol cec herus Night mode is on Off ree Night mode is off Split Use this option to assign a programmable key 20 See Split Alternate page 154 as a Split key page 154 for more There is no BLF for this key type Intercom Use this option to assign a programmable key 21 Press key to access Directory Dialing as an Intercom Directory Dialing key Intercom Directory page 54 Dialing Busy Lamp Field BLF Intercom Directory Dialing is active being used Intercom Directory Dialing is inactive off Reverse Voice Over Key page 132 Use this option to assign a Feature Key as a Reverse Voice Over key 23 nnn extension number e While on a handset call press key to place a private Intercom call to covered extension Busy Lamp Field BLF Offs bees ele ot Assigned extension is idl
144. kerphone i e use Handsfree Transfer 1 Do one of the following While on an outside call a Press TRANSFER Dial you co worker s extension number b Press Hotline key for your co worker 2 Listen for two beeps If you hear ringing instead of two beeps you cannot use Handsfree Transfer mn 6 g c p 7 3 Do one of the following Press FLASH to send the call directly to your co worker s speakerphone a b Press TRANSFER to get Intercom dial tone and select another co worker for the Transfer DSX Feature Handbook Features 163 User Programmable Features Description Extension users can set up their telephones to meet their own unique requirements User Programmable Features allow an extension user to dial mnemonics to customize the way certain features work on their telephone With User Programmable Features there is no need to rely on a System Administra tor or Communications Manager to set up each phone These User Programmable Features include gt Call Forwarding Clear All See Call Forwarding page 21 for more Direct Station Selection DSS Assignment See Direct Station Selection DSS page 44 for more Feature Key Assignment See Feature Keys page 70 for more Feature Key Ringing for Call Coverage Keys Group Call Pickup Keys and Line Keys See Call Coverage Keys page 19 for more See Group Call Picku
145. line in the group for outgoing calls This is helpful in applications that have different services arranged into Line Groups For example dialing 90 could access a group of DDD lines for local calls and dialing 91 could access a group of WATS lines for long distance calls Note that systems with Line Group Routing page 98 enabled cannot also dial Line Group access codes 90 98 When a user dials a Line Group access code 90 98 the system selects the lowest number in the group that is available If that line is busy it automatically selects the next highest line If all lines in the group are busy the user can optionally queue for a line to become free See Line Queuing Line Callback page 102 for more Operation In these instructions Using Line Groups Super Display Soft Key Keyset Soft Key By default pressing Intercom and dialing 911 or lifting the handset and dialing 911 will not call emergency services To place a call over a Line Group 1 Lift the handset and press INTERCOM 2 Dial the Line Group code 90 98 If you hear busy tone and your extension has Line Queuing you can dial 2 to queue for a line to become free If you hang up the system converts the queue to a Line Callback If you hear dial tone after dialing 9 Line Group Routing is enabled 3 Dial your outside number DSX Feature Handbook Features 99 mn 6 g c p 7
146. ling When caller ID is enabled Caller ID Logging stores a record of the caller s number and name if provided by the telco for each outside call that rings an extension This allows an extension user to easily review and redial their calls The system can log records directly to an extension or to one of 8 Caller ID Logging Groups All the extensions in the same Logging Group share the same Caller ID records Each extension or Logging Group can store up to 99 Caller ID records The system stores up to 1000 Caller ID records allo cated among all extensions and Caller ID Logging Groups All Caller ID records are retained when the sys tem is powered down or reset If a line rings more than one extension simultaneously the system logs the call at all ringing extensions mn p g c p 7 Operation In these instructions Reviewing the Caller ID Log Super Display Soft Key Keyset Soft Key To review your Caller ID log 1 xx xx Select the Caller ID log e Your Ring Message Lamp will wink on green when you have Caller ID records that you have not yet reviewed ira All Select to review all your Caller ID records You see the following review options Press Volume Up and Volume Down to scroll through your records Review Options Ona 3 line display telephone press CHECK to switch between the name page 1 and number page 2 display Callback ean ack Select to c
147. lit alternate between a current call and a new call Split lets the exten sion user easily alternate between the calls without joining Conferencing the parties together Operation n In these instructions Using Split Super Display Soft Key Keyset Soft Key To Split between your current Intercom call and a new Intercom call 1 Press HOLD to place your Intercom call on Hold 2 Press INTERCOM to answer your new Intercom call e INTERCOM winks off green to indicate that you have an Intercom call on Hold 3 Press your Split Feature Key to switch between your two Intercom calls To Split between your current outside call and an Intercom call 1 Press TRANSFER to place your outside call on Hold 2 Place or answer your new Intercom call 3 Press your Split Feature Key to switch between your Intercom call and outside call To Split between your current Intercom call and an outside call 1 Press HOLD to place your current Intercom call on Hold 2 Answer the outside call 3 Press your Split Feature Key to switch between your outside call and Intercom call To Split between your current outside call and a waiting outside call 1 Press INTERCOM to place your current outside call on Hold 2 Place or answer a new outside call 3 Press your Split Feature Key to switch between your two outside calls 154
148. ll Forwards For example extension 301 can forward all calls immediately to 304 which in turn can forward all calls immediately to extension 302 Any co worker calling 301 or 304 goes to 302 instead If extension 302 is Call Forwarded to voice mail callers to 301 or 304 go directly to 302 s mailbox Call Forwarding Cancel Call Forwarding cancel allows a keyset user to dial a code to simultaneously cancel all Call Forwarding sys tem wide The extension must have access level 4 or 5 Call Forwarding Key A keyset user can have a key on their telephone or DSS Console assigned as a Call Forwarding key While the extension is idle pressing the key puts the extension in the Call Forwarding programming mode the same as pressing INTERCOM and dialing 3 If the extension has Call Forwarding enabled and the user presses the key and waits for at least 6 seconds Call Forwarding is automatically cancelled Ifthe extension has Call Forwarding disabled and the user presses the key and waits for at least 6 seconds the prior Call Forwarding mode is automatically enabled if any While the extension is busy pressing the key switches Call Forwarding on and off Call Forwarding Key BLF This flash rate Means Off Call Forwarding is disabled Fast flash The extension is in the Call For warding programming mode Slow flash Call Forwarding is enabled at the extension DSX Feature Ha
149. ll is recalling e g 60 The extension that initially parked the call e g 301 The System Park Orbit recall display occurs as the call is ringing the extension that initially parked it and after the call diverts to Key Ring 120 Features DSX Feature Handbook Park Operation In these instructions Super Display Soft Key Park Keyset Soft Key To Park or retrieve a call in System Park Orbit 1 Do one of the following a Park Select Park Park only You cannot use this procedure to retrieve a parked call oret x 22 Button and 34 Button Display Select System Park Dial orbit number 0 9 Super Display e Select orbit Orbit 0 Orbit 9 b Press TRANSFER and dial e Dial the System Park Orbit 60 69 c Press your Park key e Your Park key winks on green for calls you Park and is on steady for calls your co worker s Park The line loop key for the parked call winks on green at your extension 2 If acall in System Park Orbits recalls you see one of the following If the extension that parked the call doesn t have a name a Park xx Recall STA 301 b If the extension that parked the call has a programmed name Park xx Recall 300 Attendant To Park or retrieve a call in Personal Park Orbit 1 Do one of the following a Park Select Park Park only You cannot use this procedure to retrieve a parked call
150. ll to your co worker Speak to your co worker when the call goes through In these instructions Cancelling a Callback Super Display Soft Key Keyset Soft Key To cancel a Callback 1 Do not lift the handset do not press INTERCOM and do not press SPEAKER 2 Dial DC 32 This cancels the Callback you have left If you have left callbacks for several extensions this simultaneously cancels all your Callbacks DSX Feature Handbook Features 29 mn p g c p 7 Caller ID Description Caller ID automatically displays the phone number and optional name for incoming outside calls Caller ID allows a display keyset to show an incoming caller s telephone number called Directory Number or DN and optional name as the call is ringing Caller ID supports the telco s Called Number Identification CNI and Called Number Delivery CND service when available These services provide the Caller ID information i e messages between the first and second ring burst of an incoming call Caller ID provides the following features Single and Multiple Message Format Compatibility There are two types of Caller ID message formats currently available Single Data Message Format SDMF and Multiple Data Message Format MDMF With Single Message Data Format the telco sends only the caller s phone number DN The DN can be up to 10 digits long In Multiple Dat
151. llows Each group member s Message Center Key flashes green when messages are waiting Interactive Soft Key Shows New Messages The Display and Super Display Telephone interactive soft keys show the number of new messages in the user s mailbox For example if a Display Telephone user has 2 new messages in their mailbox their voice mail soft key shows VMO2 If a Super Display Telephone user has 2 new messages in their mailbox their voice mail soft key shows V Mail 02 The new message count resets to 00 as soon as the user calls their mail box regardless of whether the new messages were listened to The message count returns when the system updates the Ring Message lamp on the phone Pressing TRANSFER Call Coverage Key can Transfer a call to an uninstalled extension s mailbox if the mailbox is enabled Pressing a Hotline key can also Transfer a call to an uninstalled extension s mailbox if the mailbox is enabled 168 Features DSX Feature Handbook Voice Mail Operation In these instructions The Voice Mail Basics Super Display Soft Key Keyset Soft Key To call your mailbox 1 Optional Check the status of your mailbox On your display v Mail xx VMxx is the number of new messages in your mailbox naddition your Ring Message lamp flashes fast red when you have new messages 2 Press V MAIL e V MAIL is on red while you are connected to your mailbox 3 If requested
152. master number mn p 5 c p 7 Ringing Call Coverage key calls Ringing Group Call Pickup calls Calls ringing the operator s Operator Call key Operation In these instructions Using Directed Call Pickup Super Display Soft Key Keyset Soft Key To intercept a call ringing a co worker s extension 1 Lift the handset 2 Dial 3 Dial the number of the extension whose call you want to intercept To intercept a call ringing an attendant dial the attendant s extension number e g 300 Do not dial 0 or 01 04 DSX Feature Handbook Features 53 Directory Dialing Description Allows users to place Intercom or Speed Dial calls from a displayed list of names Directory Dialing allows a display keyset user to select a co worker or outside call from a list of names rather than dialing the phone number There are three types of directory Dialing System Company Wide Speed Dial names 2 Intercom names including extension Ring Group and UCD Group names 2 Personal Speed Dial names Operation nal In these instructions Using Directory Dialing Super Display Soft Key Keyset Soft Key To place a call using Directory Dialing 1 Select the Directory Dialing type EXE EXTENSION Select Intercom Directory Dialing e You can optionally dial 34 while on hook BIR PERS PERSONAL Select Perso
153. mbers are busy your call will continue to ring until a group member becomes free In these instructions Transferring a Call to a Ring Group Super Display Soft Key Keyset Soft Key To Transfer your call to a Ring Group 1 Press INTERCOM 2 Dial the Ring Group number e g 600 3 Doone of the following a To screen announce the Transfer Wait for a Ring Group member to answer then press TRANSFER b To have the call go through unscreened unannounced Press TRANSFER If your Transfer is unanswered the call will return to you C To return to the call before a Ring Group member picks it up Press the flashing green line key DSX Feature Handbook Features 81 mn 6 g c p 7 Group Ring Answering Ring Group Calls Answer a Call to a Ring Group In these instructions Super Display Soft Key Keyset Soft Key To answer a call ringing your Ring Group 1 Do one of the following a If the call doesn t appear on a line or loop key Lift handset b If the call appears on a line or loop key Press the flashing line or loop key Answer a Call to Another Ring Group In these instructions Super Display Soft Key Keyset Soft Key To answer a call ringing another Ring Group of which you are not a member Lift handset and press INTERCOM
154. mits an extension user to respond to a voice announced Intercom call by speak ing toward the phone without lifting the handset Like Handsfree this is a convenience for workers who don t have a free hand to pick up the handset Incoming Intercom calls alert with two beeps if the extension has Handsfree Answerback a single beep if it does not mn p g c p 7 Forced Intercom Ringing causes an Intercom call to ring the destination extension You can enable Forced Intercom Ringing system wide for all extensions or a user can dial a code to have their Intercom call ring the destination For more on setting up Handsfree Answerback and Forced Intercom Ringing see Handsfree and Handsfree Answerback page 83 for more Operation In these instructions Placing and Answering Intercom Calls Super Display Soft Key Keyset Soft Key To place an Intercom call 1 Lift handset and press INTERCOM 2 Dial your co worker s extension number 300 427 e To call the operator dial the operator s extension number or dial 0 or 01 04 depending on your system setup If your call voice announces the destination you can dial 1 to force the call to ring To answer an intercom call 1 Do one of the following a If you hear two beeps your phone has Handsfree Answerback e Speak toward the phone OR Lift handset for privacy If you hear one be
155. n Operation Operation is automatic when the feature is enabled in programming 122 9 Features DSX Feature Handbook Prime Line Preference Description Get dial tone for a new outside or Intercom call just by lifting the handset Prime Line Preference allows an extension user to place or answer a call by just lifting the handset The user does not have to press a line key loop key or the INTERCOM key first This simplifies handling calls In programming you designate a line key loop key the INTERCOM key a line or a Line Group as the exten sion s Prime Line With a line key loop key line or Line Group the associated line or lines becomes your Prime Line With the INTERCOM key you get Intercom dial tone when you lift the handset Any number of extensions can have the same Prime Line assignment There are two types of Prime Line Preference Idle Prime Line and Intercom Prime Line Idle Prime Line Idle Prime Line lets a user place or answer a Prime Line call by just lifting the handset An extension s Idle Prime Line can be any line or Line Group regardless of whether the extension has a line or loop key for the line or group Idle Prime Line to any line or Line Group is also available at single line telephones Intercom Prime Line With Intercom Prime Line an idle extension user hears Intercom dial tone whenever they lift the handset or press SPEAKER Intercom Prime Line may help the extension user tha
156. n bin 001 e Press key to dial Dial System Speed Dial key You assign the key to 999 stored number page 149 specific System Speed Dial bin There is no BLF for this key type Personal Speed Dial page 149 Call Timer page 26 Voice Mail Record page 167 Use this option to assign a Feature Key as a Personal Speed Dial key You assign the key to a specific Personal Speed Dial bin There is no BLF for this key type Use this option to assign a Feature Key as a Call Timer key There are two types of timer key manual and automatic Busy Lamp Field BLF D NETT Call Timer on or eaea aa Ea Call Timer off Use this option to assign a Feature Key as a voice mail Record key e You must have voice mail installed to use this key A voice prompt and periodic beep will remind you that your calls are being recorded 15 nnn bin 01 20 16 n 1 manual 2 automatic 17 nnn extension number of valid Sub scriber Mailbox Press key to dial stored number e Press key to start or stop Call Timer e Press key to record conversation into mailbox Busy Lamp Field BLF mn p 5 c p 7 Off suero eect Conversation Record is off Fast Flash green Conversation Record is on DSX Feature Handbook Features 73 Feature Keys Extension Feature Key Assignments Page 4 of 5 Key Type Descr
157. n becomes idle Ring Over Page Volume Adjustment You can adjust the volume of ringing over the External Paging system There are three volume adjustments low 5 medium 6 and high 4 This adjustment does not affect the volume of Background Music or Door Chimes DSX Feature Handbook Features 117 Paging Operation In these instructions Making a Page Announcement Super Display Soft Key Keyset Soft Key To make an internal Paging announcement 1 Lift the handset 2 Doone of the following a Press INTERCOM dial 1 then dial the page zone number for All Call Press your Paging key b If you are on an Intercom call when you press a Paging key the system disconnects the internal call and activates the page 3 Make announcement and hang up The system may limit the length of your announcement To answer a call that is ringing over the Paging speakers 1 Lift the handset 2 Dial 0 3 Converse with the caller User Programmable Feature Enabling Incoming Paging Feature Mnemonic Operation Access Level Paging Incoming VP 87 VP Y to enable or N to disable SPEAKER to exit 3 5 118 Features DSX Feature Handbook Park Description Park a call in orbit so a co worker can pick it up With Park it is not necessary to locate a person to handle their calls
158. n to join the Conference 2 Dial announced Meet Me Conference code 11 or 12 Youcan join the telephone meeting within the Meet Me Conference time Message Waiting To leave a message for a co worker 1 Place Intercom call to co worker The extension you call can be unanswered busy or in Do Not Disturb 2 Dial 8 and hang up e V MAIL flashes fast at the extension you called To answer a Message Waiting 1 Lift the handset 2 Dial 8 Night Service Night Ring To answer a call ringing over the paging system 1 Lift the handset 2 Dial 0 Paging 1 Lift the handset 2 Dial 1 Dial the Paging zone 1 7 or 0 for all call SLTs cannot receive Paging announcements 146 9 Features DSX Feature Handbook Single Line Telephones Park To Park a call 1 Place or answer call 2 Hookflash and dial 3 Dial the orbit number e System Park Orbits are 60 69 Personal Park Orbits are 300 427 To retrieve a parked call 1 Lift the handset 2 Dial 3 Dial the orbit number e System Park Orbits are 60 69 Personal Park Orbits are 300 427 Pulse to Tone Conversion This feature must be switched manually from the telephone The system does not provide Pulse to Tone Conversion for SLTs
159. nal Speed Dial Directory Dialing e You can optionally dial 37 while on hook PIR OMEY COMPANY Select System Speed Dial Directory Dialing You can optionally dial 32 while on hook 2 Do one of the following a To place the call by scrolling i Press Volume Up or Volume Down until the name you want to call displays ii pial Select to call the displayed name b To place the call by alphabetical dialing Dial the first letter of the desired name For example dial 4 if the name begins with G H or I Look at your telephone s display and dial the digit for the letter you want to call Inthe example in step i Dial 1 if the name begins with G ii Dial 2 if the name begins with H Dial 3 if the name begins with I The first name that begins with your selection displays If you see UNLISTED NAME there is no name stored for your selection Press Volume Up or Volume Down to scroll through all the names that begin with the letter you selected OR Skip to the next step if the display name is the one you want to call iv Dial Select to call the displayed name To exit Directory Dialing at any time 1 Press SPEAKER 54 Features DSX Feature Handbook Distinctive Ringing Description Allows users to customize their telephone s ringing so they ll know when calls are just for them Distinctive Ringing allows the inst
160. nd Terminal Extension Hunting calls Off Premises Call Forwarding does not reroute Key Ring calls Calls to a UCD Group master number Group Ring calls i e calls to a Ring Group master number UCD Group Calls i e calls to a UCD Group master number Ringing Call Coverage key calls Yy y y You can set up Off Premises Call Forwarding to reroute all calls or just outside calls If an extension with forwarding set for outside calls only receives a screened Transfer the initial voice announcement broadcasts at the extension When the caller hangs up to complete the transfer the outside call forwards as programmed Operation S In these instructions Activating or Canceling Call Forwarding Off Premises Super Display Soft Key Keyset Soft Key To activate Call Forwarding 1 Select the Call Forwarding options Menu t Eres aal Alternately do one of the following Press INTERCOM and dial 3 e Press your Call Forwarding Feature Key 2 Select or cancel a Call Forwarding Off Premises E a Sep Select Call Forwarding Off Premises then proceed to step 3 below e Alternately dial 3 None Select to cancel Call Forwarding MARE MOE E Bona e Alternately dial 0 or press CLEAR 3 Do one of the following a To select a Personal Speed Dial bin as your Off Premises Call Forwarding number 24 Features DSX Feature Handbook Call Forwarding Off Premises A
161. ndbook Features 21 Call Forwarding Call Forwarding Toggle in a Personal Speed Dial Bin If an extension doesn t have an available Feature Key for a Call Forwarding key the user can program a Per sonal Speed Dial bin for similar operation without the BLF To do this While on hook dial 77 Press the key for the Personal Speed Dial bin you want to program HOLD For LINE GRP ICM press INTERCOM HOLD For NUM dial 3 HOLD For NA enter a name of your choosing HOLD Press SPEAKER to exit ow vw v v y While the extension is idle pressing the bin key puts the extension in the Call Forwarding programming mode the same as pressing INTERCOM and dialing 3 If the extension has Call Forwarding enabled and the user presses the bin key and waits for at least 6 seconds Call Forwarding is automatically cancelled If the extension has Call Forwarding disabled and the user presses the bin key and waits for at least 6 seconds the prior Call Forwarding mode is automatically enabled if any Call Forwarding Confirmation Tone Keyset users will hear a single confirmation beep after enabling or cancelling Call Forwarding Single line telephone users will hear Intercom dial tone after enabling or cancelling Call Forwarding 22 Features DSX Feature Handbook Call Forwarding Operation E B J In these instructions Activating
162. nging Microphone Mute automatically cancels when you lift the handset If you are in the headset mode Microphone Mute cancels when you press SPEAKER To turn off your telephone s microphone for incoming Intercom calls 1 Menu HF Reply Select the Handsfree Reply option ee E The first line of the display indicates if Handsfree Reply is on or off HF REPLY ON Handsfree Reply on HF REPLY OFF Handsfree Reply off 2 Do one of the following a ond Select to turn Handsfree Reply on b ord Select to turn Handsfree Reply off While Handsfree Reply is off you ll hear a single beep for incoming voice announced Intercom calls To answer a voice announced Intercom call when Handsfree Reply is off 1 Doone of the following a Lift the handset b Press MUTE to turn Handsfree Reply back on for this call only DSX Feature Handbook Features 107 Monitor Silent Monitor Description Monitor a co worker s phone conversation without them knowing you are on the phone Monitor lets an extension user listen to the conversation at a busy extension To implement Monitor an extension user just calls a busy extension and dials the Monitor code The busy extension and their caller have no indication of the intrusion There are no tones heard and there is no visual indication that monitoring is occurring For example Monitor could help the
163. nward Line into the Night Mode 1 Press DND Your DND flashes This also enables Do Not Disturb for your extension 42 Features DSX Feature Handbook Direct Line Access Description EN Priority users can access lines directly Direct Line Access also lets maintenance personnel access and test individual lines Direct Line Access lets an extension user access seize an individual line After seizing the line the user can dial any outside telephone number without restriction An extension s Class of Service allows or denies Direct Line Access Direct Line Access is normally only provided for attendants priority users and mainte nance personnel mn 6 5 c p 7 Operation In these instructions Using Direct Line Access Super Display Soft Key Keyset Soft Key To place a call over a specific line using Direct Line Access 1 Lift the handset 2 Press INTERCOM 3 Dial 1 plus the line number e g 01 for line 1 If you hear busy tone you may be able to dial 2 to queue for the line See Line Queuing Line Callback page 102 for more 4 Dial the outside number DSX Feature Handbook Features 43 Direct Station Selection DSS Description worker s extension numbers m Quickly place and Transfer calls to co workers without having to look up or dial your co Important
164. o helps dial pulse callers use another company s automated attendant dialing options The user can for example Place a call to their bank over a DP line After the banking service answers wait 6 seconds The system automatically converts dialing to DTMF Dial additional banking options Operation BE In these instructions Converting Dialing from DP to DTMF Super Display Soft Key Keyset Soft Key To convert your telephone s dialing to DTMF after placing your call on a DP line 1 Dial the initial digits for the call 2 Wait six seconds 3 Dial additional digits e The additional digits dial out as DTMF 130 Features DSX Feature Handbook Removing Lines and Extensions from Service Description 1 Temporarily remove problem extensions and lines from service until they can be repaired Supervisors and attendants can remove problem lines and extensions from service This helps ensure maxi mum system performance For example the attendant can busy out a noisy line or problem extension until service personnel can repair the problem The line or extension the appears busy to all callers Following repair the attendant or supervisor can return the line to service Operation mn p g c p 7 In these instructions Removing Lines and Extensions from Service Super Display Soft Key Keyset Soft Key To remove or ret
165. o program a name for a co worker s extension a Ring Group or a UCD Group Menu Name s 1 Menu M ms MORE Name Select name programming 2 When you see EXT xxx do one of the following a Enter the name of the extension you want to program HOLD b Press HOLD to accept the displayed name C Enter the master number for the Ring Group you want to program HOLD d Enter the master number for the UCD Group you want to program HOLD 3 Follow the instructions in the Name Programming Chart below 110 Features DSX Feature Handbook Names for Extensions and Lines In these instructions Programming Names Super Display Soft Key Keyset Soft Key 4 Doone of the following a Press HOLD to back up to step 2 and program another name b Press HOLD SPEAKER to exit Name Programming Chart Name Programming Chart Press a key the indicated number of times for desired character 2Times 7 Times 8 Times 9 Times 1 i 1 2 A B C a b c 2 3 D E F d e f 3 4 G H I g h i 4 5 J K L j k I 5 6 M N 0 m n o 6 7 P Q R S p q r s 7 8 T U V t u V 8 9 WwW X Y Z w X y z 9 0 space 0 Not used Not used After selecting a letter press a key for another letter or wait 2 seconds for the cursor to automatically advance Additional Name Programming Options H
166. ocal point for call processing within the system The system can have up to four atten dants In addition to the features of a standard keyset the attendant also has the following unique capabilities refer to the respective feature for details gt Attendant Call Queuing page 13 Incoming Intercom calls from co workers queue for the attendant The callers never hear busy tone Barge In Intrusion page 18 The attendant can break into another extension user s established call This option is enabled in the atten dant s Class of Service COS 1 Direct Line Access page 43 Direct Line Access lets the attendant user dial a code to access an individual line This option is enabled in the attendant s Class of Service COS 1 Forced Line Disconnect page 78 In an emergency the attendant can release disconnect another user s active outside call This option is enabled in the attendant s Class of Service COS 1 Line Queuing Line Callback page 102 The attendant can Camp On queue for a busy line This option is enabled in the attendant s Class of Service COS 1 Night Service Night Ring page 112 An attendant with a System Night key can put the system in the night mode This option is enabled in the attendant s Class of Service COS 1 Removing Lines and Extensions from Service page 131 The attendant can remove problem lines from service then return them to service once the problem is corrected This
167. oming Paging press and dial V P Y then SPEAKER to hang up By default Call Forwarding Clear All System Speed Dial and Time and Date are only available to the attendant Feature Mnemonic Numeric Operation Access Level Ringing Line Preference ZRLP 757 RLP Y to enable or N to disable 2 5 SPEAKER to exit Speed Dial Personal SP 77 SP Press bin key for bins 701 710 or dial 1 5 the bin key 701 720 HOLD Dial outside line e g 1 Line group e g 90 98 or ICM for Intercom feature HOLD Number to store HOLD twice Name HOLD Press another bin key or SPEAKER to exit Speed Dial System SP 77 SP Dial System Speed Dial bin number 4 and 5 e g 201 HOLD Dial outside line e g 1 Line group e g 90 98 or INTERCOM for Intercom feature HOLD Number to store HOLD twice Name HOLD Dial another System Speed Dial bin or SPEAKER to exit System Program Access Tp Enter programming password 3 5 Time and Date TD 83 TD Enter time in 24 hour clock using hours 4 and 5 2 digits minutes 2 digits and seconds 2 dig its HOLD Enter date using month 2 digits day 2 digits and year 4 digits HOLD SPEAKER to exit Intercom Voice Announce VA 82 VA V for voice announce or R for ring 3 5 for incoming Intercom SPEAKER to exit calls Operation See the Operation heading in the above table 166 9 Features DSX Feature Handb
168. on Voice Over 9 Initiating a Voice Over to a busy extension after hearing busy ring tone DSX Feature Handbook Introduction 9 3 fo Q c 9 9 3 Telephone Illustrations J Ring Message Lamp Thu June 8 11 52 AM Pat Smith x301 Menu Dir VM 00 CL 00 J Alpanumeric Display z 001 601 Speed Dial Bin keys Soft keys Feature keys In DSX 40 Keys 1 8 are line keys Keys 9 12 are undefined In DSX 80 160 Keys 1 12 are line keys TRANSFER INTERCOM For Attendants Key 12 is the Operator Call key V MAIL Fixed Function keys 22 Button Display Telephone 4 Introduction DSX Feature Handbook Telephone Illustrations I Ring Message Lamp Thu June 8 Pat Smith x301 Menu Dir VM 00 CL 00 Alpanumeric Display 1 OOLEGOL r 9 Q c 9 3 Speed Dial Bin keys Soft keys Feature keys Line 1 Line 2 Line 3 Line 4 Line 5 Line 6 In DSX 40 Keys 1 8 are line keys Keys 9 24 are undefined Line 7 Line 8 Line 9 Line 10 Line 11 Line 12 HW UC GS eS et c LS c3 c3 ccc 1 CCS FLASH In DSX 80 160 Keys 1 12 are line keys Keys 13 24 are undefined CH K TINO VAMAIL For Attendants HAK GG ne FGRS TV WA Operator Call key C Oe Sc VOLUME Fixed Function keys 34 Button Display Telephone DSX Feature Handbook Introduction 9 5 Telephone Illustrations J p Ring Message
169. one Call Timer lets a keyset user with a Call Timer key time their outside calls on the telephone display There are two types of Call Timer keys Manual Call Timer Any time while placing a call or while on a call a display keyset user can press their Manual Call Timer key to start the Call Timer The Call Timer will continue until the user hangs up or presses their Manual Call Timer key again Automatic Call Timer In addition to the features of the Manual Call Timer key the Automatic Call Timer key provides automatic timing for outside calls When a display keyset with an Automatic Call Timer key places or answers an out side call the Call Timer automatically starts when that outside call connects The Automatic Call Timer does not automatically start for Intercom calls The Automatic Call Timer can also work like a Manual Call Timer key There is no need to have a Manual and Automatic Call Timer key on the same phone The Call Timer feature also provides Review of Previously Timed Call Any time after hanging up from a timed call a display keyset user can press their Manual or Automatic Call Timer key to review the duration of that call Timer Reset for Current Call While the display keyset user is timing their call they can press CLEAR at any time to reset the Call Timer to 00 00 00 Automatic Timer Stop The system assigns the Call Timer to the active call When the user terminates the active call the Call Timer automat
170. one of the following a If DND is enabled the system automatically disables DND for your extension b If DND is disabled the system automatically enables DND type 3 for your extension DSX Feature Handbook Features 61 mn o g c p 7 Do Not Disturb Override Description Easily override a co worker s Do Not Disturb Do Not Disturb Override lets an extension user override another extension s Do Not Disturb This allows a priority employee such as a supervisor or executive to get through to a co worker right away while the co worker s phone is in Do Not Disturb DND Override is available to all extensions that have DND Override set in their Class of Service It is also available to any extension that has a Hotline key for a co worker even without the Class of Service option enabled Operation F In these instructions Do Not Disturb Override Super Display Soft Key Keyset Soft Key To use Do Not Disturb Override 1 Dial your co worker s extension or press their Hotline key You hear DND tone and see DO NOT DISTURB in your display If you hear busy or ring busy tone instead your co worker is busy on a call 2 DND Override Select to override the extension s Do Not Disturb Ovrd e Alternately dial 1 3 The system automatically places a ringing Intercom call to your co worker 62 9 Features DSX
171. ook Voice Mail Description ml Voice mail ends the frustration and cost of missed calls inaccurate written messages and telephone tag freeing up the company s receptionists and secretaries for more production work The system is fully compatible with IntraMail UltraMail and NVM Series Voice Mail with Automated Attendant Systems These systems provide telephone users with comprehensive voice mail and Automated Attendant features Automated Attendant automatically answers the system s incoming calls After listening to a customized message an outside caller can dial a system extension or use voice mail When installing voice mail refer to the documentation provided with your voice mail system for the specifics Integrated voice mail enhances the telephone system with the following features mn 6 5 c p 7 Call Forwarding to Voice Mail An extension user can forward their calls to voice mail Once forwarded calls to the extension connect to that extension s mailbox The caller can leave a message in the mailbox instead of calling back later For warding can occur for all calls immediately for unanswered calls or when the extension is busy or just for unanswered calls Leaving a Message Voice mail lets a keyset extension user easily leave a message at an extension that is unanswered busy or in Do Not Disturb The caller just presses V MAIL to leave a message in the called extension s mailbox There i
172. op key for an outgoing call they get the first line in the group assigned to the key For incoming calls the Fixed Loop key works just like a Switched Loop key It provides an appearance for any line not assigned to a line key for which the extension has access and ringing Answering Priority When multiple calls ring an extension simultaneously the system services the ringing calls in the follow ing order 1 Ringing Intercom call 2 Line or loop key from lowest to highest DSX Feature Handbook Features 103 Loop Keys Operation 1 In these instructions Using Loop Keys Super Display Soft Key Keyset Soft Key To answer a call on a loop key 1 Listen for ringing and look for the flashing red loop key 2 Lift the handset 3 Press the loop key The loop key will light green after you answer e f you have Ringing Line Preference lifting the handset answers the call e If you have Automatic Handsfree you can press the loop key without first lifting the handset To place a call on a loop key 1 Lift the handset 2 Press the loop key The loop key will light green 3 Dial the Line Group code 0 8 for groups 90 98 For a Switched Loop key a e Dial the Line Group code 0 8 for groups 90 98 e Dial the outside number For a Fixed Loop key e Dial the outside number 104 Features DSX Feature Handbook
173. or Canceling Call Forwarding Super Display Soft Key Keyset Soft Key To activate Call Forwarding 1 Select the Call Forwarding options Menu t na Alternately do one of the following Press INTERCOM and dial 3 zn Press your Call Forwarding Feature Key 2 2 Select or cancel a Call Forwarding type o 7 ner Select Call Forwarding Immediate e Alternately dial 4 Ring No Ans Select Call Forwarding when Not Answered RNA Alternately dial 6 Busy No Ans Select Call Forwarding when Busy or Not Answered BNA e Alternately dial 2 Off Premi i i m ORE OFEP Select Call Forwarding Off Premises e Alternately dial 3 Turn to Call Forwarding Off Premises page 24 for more AUS MECR A MORE Y AME Select Personal Answering Machine Emulation e Alternately dial 7 e Skip to Personal Answering Machine Emulation page 168 for more Message Select Selectable Display Messaging das Alternately dial 8 Skip to Selectable Display Messaging page 139 for more None Select to cancel Call Forwarding MOTET MOREA MONE e Alternately dial 0 3 Select the Call Forwarding destination e An extension number or UCD Group master number 0 for the operator V MAIL for voice mail 4 Select the Call Forwarding mode tall Select forwarding all calls e Alternately dial 2 cine 1 Select forwarding outside calls only Alternately dial 8 I Option will not forward voice announced Intercom calls
174. or is Do Not Disturb If the extension you call doesn t answer press V MAIL to automatically leave them a Message Waiting 106 Features DSX Feature Handbook Microphone Mute Description EN Talk to a co worker in your office without your caller hearing the conversation Microphone Mute lets a keyset user turn off their phone s handset or Handsfree microphone at any time While the extension is on hook Microphone Mute mutes the Handsfree microphone While off hook Microphone Mute mutes the handset microphone Once activated Microphone Mute prevents the caller from hearing conversations in the user s work area The user can turn off the Handsfree or handset micro phone while their telephone is idle busy on a call in DND or while an outside call is ringing Answering a call automatically cancels Microphone Mute While an extension has their microphone muted an incoming voice announced Intercom call announces with a single beep splash tone mn 6 g c p 7 Handsfree Reply Soft Key Display keyset users can press their HF Reply Hfrp soft key to turn off their telephone s Handsfree micro phone for incoming Intercom calls Operation In these instructions Using Microphone Mute Super Display Soft Key Keyset Soft Key To activate or deactivate Microphone Mute 1 Press MUTE Youcan do this any time while on the phone or idle except when an Intercom call is ri
175. orced Account Code Place or Answer outside call Press Account Code soft key e You can optionally press an Account Code Feature Key or dial if enabled Acct Code Acct When you see Enter Account Code enter Account Code An Account Code can be up to 10 digits long using the digits 0 9 Press Account Code soft key e You can optionally press an Account Code Feature Key or dial if enabled Acct Code Acct For outside calls only Dial your outside number e Toll Restriction may still prevent you from dialing certain outside numbers Forced Account Codes In these instructions Super Display Soft Key Keyset Soft Key pees fe Key Forced Account Codes may prevent Speed Dial from dialing 911 emergency services e Forced Account Codes do not apply to incoming calls To enter a Forced Account Code Access a line for an outgoing call You hear three beeps 2 When you see Enter Account Code enter Account Code An Account Code can be up to 10 digits long using the digits 0 9 If your system has Verified Account Codes enabled you must enter one from the Verified Account Codes Table If you enter an invalid Verified Account Code your call will be cut off in the next step Skip this step to bypass Account Code entry for example when dialing a local call and your system requires Account Codes only for toll calls
176. our co worker The key lights red as you press it To return to your initial caller Release your Reverse Voice Over key b The key goes out To place a call to your Reverse Voice Over partner 1 While your telephone is idle press your Reverse Voice Over key You hear two beeps then you can talk to your co worker Optionally lift handset for privacy The key lights green To Transfer a call using your Reverse Voice Over key 1 While on a call press TRANSFER 2 Press your Reverse Voice Over key 3 Doone of the following Announce the call to make a Screened Transfer Hang up b Press the flashing line key to return to the call if your co worker doesn t want it Hang up to send the call through unscreened C The call will recall to you if unanswered at the destination If you don t answer the recall it diverts to Key Ring DSX Feature Handbook Features 133 Ringdown Extension Description Call another extension group or voice mail just by lifting the handset A Ringdown Extension automatically calls a co worker voice mail a Ring Group a UCD Group or a Speed Dial number when the user lifts the handset The call automatically goes through there is no need for the user to dial digits or press additional keys Ringdown extensions are frequently used for lobby phones where the caller just lifts the handset to
177. overed extension is ringing Medium Flash Covered extension is in DND for outside calls option 1 Fast Flash Covered extension is in DND for Intercom calls option 2 or All Calls option 3 48 Features DSX Feature Handbook Direct Station Selection DSS Console DSS Console Feature Key Assignments Page 2 of 4 Key Type Description Key Code and Data Operation Call Coverage No Ring page 19 Use this option to assign a Feature Key as a 7 nnn extension e Press key to call cov Call Coverage Delay Ring page 19 lamp only no ring Call Coverage Key number ered extension or pick up ringing call Busy Lamp Field BLF Off keke 3 tss Covered extension is idle OM ccce rea Covered extension is busy Slow Flash Covered extension is ringing Medium Flash Covered extension is in DND for outside calls option 1 Fast Flash Covered extension is in DND for Intercom calls option 2 or All Calls option 3 Use this option to assign a Feature Key as a 8 nnn extension e Press key to call cov delayed ringing Call Coverage Key number ered extension or pick up ringing call Busy Lamp Field BLF Off Leere Covered extension is idle On eripe eaea Covered extension is busy Slow Flash Covered extension is ringing Medium Flash Covered extension is in DND for outside calls option 1 Fast Flash Covered extension is in
178. p page 79 for more See Line Keys page 100 for more Headset Mode See Headset Compatibility page 85 for more Hotline Key Assignment See Hotline page 90 for more Note that a keyset user with a DSS Console can use the HL user pro grammable procedure to change the Hotline assignments on their console Off Hook Signaling Setup including Camp On Off Hook Ringing for outside calls and Voice Over for Intercom calls See Off Hook Signaling page 114 for more Paging Incoming See Paging page 116 for more Prime Line Assignment See Prime Line Preference page 123 for more Programmable Idle Menu Soft Keys Super Display See Programmable Idle Menu Soft Keys Super Display page 127 for more Ringing Line Preference See Ringing Line Preference page 135 for more Speed Dial Bin Setup Personal and System See Speed Dial page 149 for more Time and Date See Time and Date page 160 for more Voice Announce For incoming Intercom calls See Intercom page 93 for more User Programmable Features To program a feature press and the feature s code For example to enable incoming Paging press and dial V P Y then SPEAKER to hang up By default Call Forwarding Clear All System Speed Dial and Time and Date are only available to the attendant Feature Mnemonic Numeric Operation Access Level Call Forwarding Clear All CC 22 CC Y to clear cancel forwarding or N to 4 and
179. per right of the keyset faceplate the Ring Message Lamp indicates for the following features For this feature The lamp does this Caller ID Logging Double wink on green when there is a new Caller ID record that has not been reviewed Central Office Calls Answering Slow flash green as call rings Direct Inward Line Slow flash green as call rings Hold Intercom Slow flash green during Hold recall Slow flash green as call rings Message Waiting Fast flash red when user has a Message Waiting indication left Park Slow flash green during Park recall Transfer Slow flash green as call rings and during Transfer recall Voice Mail Fast flash red when messages are waiting in mailbox Operation Refer to the individual features 156 Features DSX Feature Handbook Tandem Calls Unsupervised Conference Description Join two callers in Conference leave the call and let their conversation continue Tandem Calls allows an extension user to join two outside callers in a line to line conference The extension user can then drop out of the call leaving the lines in an Unsupervised Conference The extension user that established the Conference is not part of the conversation The Conference continues until either outside party hangs up Tandem Calls uses a Conference circuit The following table shows the system
180. phone with Full Duplex Speakerphone This feature rich 34 Button Display Telephone features a large 3 line by 24 character backlit alphanumeric display with 4 Interactive Soft Keys for intuitive feature access It also provides 10 Personal Speed Dial bin keys 24 pro grammable Feature Keys and 12 fixed function keys for streamlined operation Additionally this telephone offers a built in full duplex speakerphone with no external speaker or microphone required a backlit keypad and a headset jack Unique features include dual LEDs built in wall mounting and an innovative two position angle adjust ment DSX Feature Handbook Features 155 Station Key Telephones 34 Button Backlit Super Display Telephone with Half Duplex Speakerphone Ring Message Lamp The Super Display Telephone is the system s most sophis ticated telephone instrument It features a large 9 line by 24 character backlit alphanumeric display with 12 Interac tive Soft Keys for intuitive feature access It also provides 10 Personal Speed Dial bin keys 24 programmable Fea ture Keys and 12 fixed function keys for streamlined oper ation Additionally this telephone offers a built in half duplex speakerphone with no external speaker or micro phone required a backlit keypad and a headset jack Unique features include dual LEDs built in wall mount ing and an innovative two position angle adjustment Each keyset has a Ring Message Lamp Located on the up
181. ple a user may quickly recall a busy or unanswered number without manually dialing the digits Last Number Redial saves in system memory the last 20 digits a user dials The number can be any combination of digits 0 9 and The system remembers the digits regardless of whether the call was answered unanswered or busy The system normally uses the same line as for the initial call However if that line is busy and is part of a Line Group Last Number Redial will automatically select the next line in the group The user can also pre select a specific line if desired Enhanced Last Number Redial If enabled Enhanced Last Number Redial allows the extension user to select from the last 5 outside numbers dialed When the user places an outside call the number dialed is stored in the Enhanced Last Number Redial buffer This buffer saves the 5 most recent numbers including Speed Dial calls with the most recent call at the top of the buffer and the oldest number at the bottom of the buffer Old calls get pushed off the bot tom of the buffer to make room for new calls at the top If a user dials a number that is already stored in the buffer the system inserts the number at the top of the buffer and deletes the duplicate entry The numbers stored in the Enhanced Last Number Redial buffer are retained if the system resets or is pow ered down Operation In these instructions Using Last Number Redial Super Display Soft Key Keyset
182. r add additional inside and outside callers to their conversation The follow ing table shows the system s Conference capacities Description Capacity Conference circuits 32 zn E Maximum simultaneous users in Conference 32 e M total of all Conferences system wide H Maximum simultaneous conferences 8 Maximum parties in any one Conference 8 lines and or extensions The system s 32 Conference circuits are dynamically allocated as users request them Operation In these instructions Setting up a Conference Super Display Soft Key Keyset Soft Key To set up a Conference 1 Establish an Intercom or outside call 2 Press CONF Your hear Intercom dial tone Your caller hears Music on Hold if installed while they wait for you to set up the Conference 3 Doone of the following a Dial extension you want to add b Place or answer an outside call c Retrieve a call from Park Orbit 4 Press CONF to set up the Conference e If you cannot add additional parties to your Conference you have exceeded the system s Conference limit 5 Repeat steps 2 4 to add additional parties to your Conference You can also do one of the following a To optionally place a Conference on Hold Press HOLD b To reinstate the Conference on Hold Press CONF DSX Feature Handbook Features 37 Conf
183. r bins 701 710 C Press a Feature Key set up as a Personal Speed Dial key Super Display Telephone Only d Press Spd Dial 1 bins 701 710 or Spd Dial 2 bins 711 720 Press the soft key for the number you want to dial e To chain bins wait for the first bin to dial out then press a bin key or Feature Key 2 Optional e If the programmed route is busy press an idle line key to reroute the call e You cannot chain Intercom numbers R em In these instructions Programming and Dialing System Speed Dial Super Display Soft Key Keyset Soft Key Forced Account Codes may prevent Speed Dial from dialing 911 emergency services To program a System Speed Dial number 1 Do not lift the handset or press any keys 2 Dial SP 777 3 Dial the System Speed Dial bin number normally 201 299 4 Press HOLD 5 Doone of the following a Enter the line number you want the system to use when dialing your stored number 1 64 b Enter the Line Group number you want the system to use when dialing your stored number 90 98 cC Press INTERCOM if you want to enter Intercom codes 6 Press HOLD 7 Enter the number you want to store up to 32 digits long e If storing Intercom codes you can enter a valid dial sequence using the digits 0 9 and To insert a pause press MUTE To insert a Flash press FLASH Do not enter a pause or flash in
184. res for feature operation 12 9 Features DSX Feature Handbook Attendant Call Queuing Description Attendant Call Queuing helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls An unlimited number of callers can queue for the attendant The callers hear ringback while they wait for the attendant to answer not busy tone If you have the attendant as the overflow destination for Direct Inward Lines for example unanswered DILs will stack up at the attendant until they are answered Operator Call Key The last Feature Key on an attendant telephone is permanently assigned as an Operator Call key When the operator has Intercom calls waiting to be answered the calls queue under this key The key winks on when calls are queued The Operator Call key is a permanent assignment for all extensions assigned as operators You cannot change this assignment Attendant Call Queuing is a permanent non programmable feature Operation Attendant Call Queuing In these instructions Super Display Soft Key Keyset Soft Key eee Late To answer a call flashing the Operator Call Key 1 Press the flashing Operator Call key DSX Feature Handbook Features 13 mn p g c p 7 Attendant Position Description The attendant is the system s call processing focal point The attendant is the f
185. ription Key Code and Data Operation Save Number Use this option to assign a Feature Key as a 25 While on a call Dialed Save Number Dialed key e Press key to save page 138 There is no BLF for this key type the number you just dialed While idle e Press key to redial a previously saved number Account Code Use this option to assign a Feature Key as an 26 1 Place or answer out page 10 Account Code key side call 2 Press key 3 Enter Account Code 4 Press key to return to the call Busy Lamp Field BLF Off oeil Not in Account Code mode or not entering Account Codes Fast Flash green In the Account Code entry mode On green On a call for which the user has entered an Account Code Call Forwarding Use this option to assign a Feature Key asa 27 Press key instead of page 21 Call Forwarding key pressing INTER COM and dialing 3 Busy Lamp Field BLF Off i eese ees Extension not call forwarded or in the Call Forwarding setup mode Fast Flash In the Call Forwarding setup mode Wink Off Extension has Call Forwarding enabled Headset Use this option to assign a Feature Key as a 28 e Press key to enable page 85 Headset key or disable headset mode Busy Lamp Field BLF Off cuties aun ed Extension is not in the headset mode On Extension is in the headset mode DSX Feature Handbook Features 51 mn p g c p
186. rnately press FLASH b Close Select to close the Door Box relay if open deactivated Close Alternately press FLASH C At a single line telephone hookflash to open or close the Door Box relay 64 Features DSX Feature Handbook Extended Ringing Description EN Lets calls ring longer that usual to assist co workers that can t readily get to their phones Extended Ringing forces an unanswered call to ring a telephone an extended number of times before rerout ing This helps a users that cannot get to their phone quickly to pick up calls such as a warehouse worker Extended Ringing is available with the following features Direct Inward Line DILs ring for an extended period before routing to the overflow destination Transfer n Transferred outside calls ring for an extended period before recalling the transferring extension D LAS Operation None DSX Feature Handbook Features 65 Extension Hunting Description EN Automatically route calls to co workers that work closely together Extension Hunting routes calls to a predefined group of hunt group member extensions A call rings in sequence through the hunt group until answered at a member extension Extension Hunting is helpful for example for a group of co workers that share responsibility for answering calls Each call cycles through the group until an available member picks it up There are three types of Extension Hunting
187. rts use DTMF receivers Each system provides 10 DTMF receivers that are shared by all connected analog ports Message Waiting Both DSX 40 and DSX 80 160 support FSK Message Waiting lamps DSX 80 160 also provides support for high voltage Message Waiting lamps while DSX 40 does not Operation Barge In 1 Doone of the following a Call busy extension b Dial the line extension number e g 101 for Direct Line Access C Dial 9 Line number for Line Dial up d Dial 9 for Line Group Access 2 Dial 4 3 Join the conversation in progress Call Forwarding 1 Lift the handset and dial 3 2 Doone of the following a Dial 0 for Cancel your extension s Call Forwarding b Dial 2 for Call Forwarding Busy No Answer C Dial 4 for Call Forwarding Immediate d Dial 6 for Call Forwarding No Answer 3 Dial destination extension 0 for your operator or voice mail master number 4 Doone of the following a Dial 2 to forward all calls b Dial 8 to forward just outside calls 5 Hang up 142 9 Features DSX Feature Handbook Single Line Telephones Call Waiting Camp On 1 Call busy extension 2 Dial 2 but do not hang up e If you hang up the system converts your Camp On to a Callback 3 Speak to your co worker when they answer their Camp On ring Callback
188. s been idle the longest The last extension rung is the member that has been idle the shortest Each member of the group is additionally associated with a UCD Master Extension Number To activate UCD Hunting an incoming call must route to the UCD Group master number This is done by placing an Intercom call to the master number transferring a call to the master number or setting up a DIL to the master number When all members of the UCD Group are busy the call can route to the programmed UCD Over flow destination 66 Features DSX Feature Handbook Operation Extension Hunting Sending a Call to a Terminal or Circular Hunting Group In these instructions Super Display Soft Key Keyset Soft Key To send a call to a Terminal or Circular Hunting Group 1 Do one of the following a Transfer an outside call to a hunt group member b Set up a DIL to a hunt group member C Place a ringing Intercom call to a hunt group member d Set up a hunt group member as a line s overflow destination Sending a Call to a UCD Group In these instructions Super Display Soft Key Keyset Soft Key To send a call to a UCD Group 1 Doone of the following Transfer a call to the UCD Group master number a b Set up a DIL to the UCD Group master number C Place an Intercom call to the UCD Group master number d Set up the UCD Group master number as a line
189. s no need to call back later Transferring to Voice Mail By using Transfer to Voice Mail an extension user can Transfer a call to the user s own or a co worker s mailbox After the Transfer goes through the caller can leave a message in the mailbox The caller will hear the entire mailbox greeting after the Transfer goes through Conversation Record While on a call an extension user can have voice mail record the conversation The keyset user just presses their Record key Once recorded the voice mail stores the conversation as a new message in the user s mail box After calling their mailbox a user can save edit or delete the recorded conversation The ability to use Conversation Record is controlled by an extension s Class of Service Caution The use of monitoring recording or listening devices to eavesdrop monitor retrieve or record telephone conversations or other sound activities whether or not contemporaneous with transmission may be ille gal in certain circumstances under federal or state laws Legal advice should be sought prior to imple menting any practice that monitors or records any telephone conversation Some federal and state laws require some form of notification to all parties to a telephone conversation such as using a beep tone or other notification methods or requiring the consent of all parties to the telephone conversation prior to monitoring or recording the telephone conversation Some of these laws
190. s not contain an Account Code the user must enter the Account Code manually If Forced Account Codes are enabled the system requires the user to enter the Account Code before it outdials the stored Speed Dial number An extension user can preselect a line for a Speed Dial call Using Account Codes with Last Number Redial and Save Last Number Redial and Save do not store Account Codes This means that the user must manually enter an Account Code to have it included with a call dialed using Last Number Redial and Save If Forced Account Codes are enabled the system requires the user to enter the Account Code before it outdials the stored num ber saved by Last Number Redial or Save An extension user can preselect a line for a Last Number Redial or Save call Features DSX Feature Handbook Account Codes Account Codes and Emergency Calls Account Codes are never enforced for emergency 911 and 1 911 calls Operation Optional Unforced Account Codes In these instructions Super Display Soft Key Keyset Soft Key ned ED Me e For keysets Optional Account Codes apply to both incoming and outgoing calls For outgoing calls you can enter the Account Code before or after dialing the outside number e For Single Line sets Optional Account Codes apply only to outgoing calls You must enter the Account Code after get ting dial tone on the line but before dialing the outside number To enter an Optional Unf
191. s the connected line and outdials the contents of the bin ignoring the line selection associated with the bin DSX Feature Handbook Features 149 Speed Dial Note that this unique Centrex integration also pertains to voice mail ports accessing stored Speed Dial numbers Chaining Bins for Dialing Long Numbers A Speed Dial number can be up to 32 digits long The system allows this by automatically using the next adjacent bin for entries longer than 16 digits For example assume you want to store a Personal Speed Dial number for a banking service 203 926 5400 followed by a pause and your 10 digit customer code 9876543210 If you store the entries in bin 701 the following occurs 2 The system stores the first 16 digits 203 926 5400 Pause 98765 in bin 701 The system stores the remaining digits 43210 in bin 702 Chaining Notes 2 In the above example bin 702 is inaccessible for viewing programming or dialing It only becomes available if you reprogram bin 701 to be 16 digits or less Since bin 720 is the last Personal Speed Dial bin it can contain only 16 digits Operation Ae P In these instructions Programming and Dialing Personal Speed Dial Super Display Soft Key Keyset Soft Key Forced Account Codes may prevent Speed Dial from dialing 911 emergency services To program a Personal Speed Dial number 1 Do not lift the handset or press any keys 2 Dial
192. st for you such as DILs and transfers 2 Lift the handset 3 Press the flashing line or loop key e If you have Ringing Line Preference lifting the handset answers the call e f you have Automatic Handsfree you can press the line or loop key without first lifting the handset To answer a call that is ringing over the Paging speakers 1 Lift the handset 2 Dial 0 DSX Feature Handbook Features 113 Off Hook Signaling Description Off Hook Signaling helps important callers get through When a user is busy on a call Off Hook Signaling indicates that another caller is trying to get through Off Hook Signaling helps important callers get through without waiting in line for the called extension to become free After the user hears the off hook signal they can use other system features such as Hold or Park to process their active call and then answer the waiting call Off Hook Signaling for Outside Calls While a keyset user is on a call Off Hook Signaling for outside calls can be While on a handset call A flashing green Ring Message lamp A flashing red or green line loop key Muted off hook ringing While Off Hook Signaling ringing is occurring use Volume Up and Volume Down to adjust the vol ume of ringing While on a handset or Handsfree call A flashing green line loop key Camp On tones The following chart shows when the two types of
193. t Codes for all outside calls or just for toll calls as determined by Toll Restriction programming Note that Forced Account Codes do not pertain to incoming calls Verified Account Codes With Verified Account Codes the system compares the Account Code the user dials with a list of codes pro grammed into the Verified Account Code Table If the Account Code is in the table the call goes through provided it is not prevented by an extension s Toll Restriction programming If the code is not in the table the system prevents the call Verified Account Codes if enabled apply only to Forced Account Codes Using Account Codes and Speed Dial To simplify Account Code operation Personal and System Speed Dial bins can contain Account Codes Keep the following in mind when using Speed Dial and Account Codes The Account Code can be either the first or last entry in the bin and must be preceded and followed by the character For example the Account Code 1234 must be entered as 712347 The Speed Dial bin can contain an Account Code followed by an outside number or just the Account Code The Account Code must be preceded and followed by a entry If the bin contains just the Account Code the user must be sure to press the bin key before dialing the outside number Ifthe system has Verified Account Codes enabled the Account Code entered in the Speed Dial bin must match an entry in the Verified Account Code Table Ifthe Speed Dial bin doe
194. t Soft Key To record your active call in a mailbox 1 Do one of the following a Press a Record Feature Key on your extension or DSS Console The record key can be assigned to yours or a co worker s mailbox The key will flash fast green on your keyset flash fast red on your DSS Console Rec id Select to record your conversation b The Conversation Record soft key is only available for outside calls 2 Once recording begins You and your caller hear the voice prompt Recording You see RECORD MAILBOX XXX where XXX is the number of the mailbox into which the conversation is recording mn 6 g c p 7 To turn Conversation Record off 1 Do one of the following The portion of the call already recorded is sent to your mailbox as a new message a Press V MAIL Press a Record Feature Key on your extension or DSS Console b In these instructions Using the Message Center Super Display Soft Key Keyset Soft Key To call the Message Center 1 Optional Check the status of the Message Center The Message Center key flashes fast when there are new messages waiting in the Message Center Mailbox 2 If requested enter your Security Code The Message Center key goes out To Transfer a call to the Message Center While on an Intercom or outside call press the Message Center ke
195. t intercept a call ringing the attendant s Operator Call Key DSX Feature Handbook Features 19 Call Coverage Keys Operation E In these instructions Answering Call Coverage Keys Super Display Soft Key Super Display Soft Key Keyset Soft Key Keyset Soft Key To answer a call ringing or flashing a Call Coverage key 1 Press the flashing Call Coverage key Using Call Coverage Keys to Place Calls MJ Super Display Soft Key Keyset Soft Key eh 25 To place a call from an idle Call Coverage key to the covered extension 1 Press the Call Coverage key You hear two beeps or Intercom ringing 2 Speak with the co worker at the covered extension The Call Coverage key lights green while you are connected Using Call Coverage Keys to Transfer Calls m Super Display Soft Key Keyset Soft Key tue Key To Transfer your call using a Call Coverage key 1 Do not hang up Press TRANSFER Press your Call Coverage key Do one of the following r Announce the call to make a Screened Transfer e Hang up if your co worker accepts the call b Hang up to send the call through as an Unscreened Transfer C Press the flashing line key to return to the call if your co worker doesn t want it 5 When you Transfer a call it will recall to you if it is unanswered at the destination If you don t answer the recall it
196. t most often uses Intercom functions or calls co workers If an extension s Busy Lamp Field is disabled which is the default the Feature Keys do not go into the DSS mode when the user lifts the handset Prime Line vs Ringing Line Preference Ringing Line Preference has priority over Prime Line For example an extension with Ringing Line Prefer ence will answer a ringing line not get dial tone on their Prime Line In addition a Ringing Prime Line will have priority over any other ringing line The seize priority is as follows Ringing Prime Line Ringing non Prime Line Prime Line Operation In these instructions Using Prime Line Preference Super Display Soft Key Keyset Soft Key To place a call on your Prime Line 1 Lift the handset To bypass your prime line press another key such as a line or loop key before lifting the handset 2 Dial call normally User Programmable Feature Changing your Prime Line Assignment Feature Mnemonic Operation Access Level Prime Line Preference PLA PLA Press one of your flashing programmable keys 3 5 752 INTERCOM or CLEAR for none SPEAKER to exit DSX Feature Handbook Features 123 mn p c p 7 Privacy Description Use Privacy to prevent interruptions at high priority extensions An extension with Privacy blocks incoming Barge In attempts and Call Waiting
197. te Pe dev ia ee he ee arb eae 99 Line KeyS ui oos aede e each ea Owed e Ru es See Ru Pu aee 100 Ans Werna Priority i red ede dcr RH RU eR RN ORS 100 User Programmable Feature lleleeeeeeeee e 101 Line Queuing Line Callback oss cese cis crirkire cerrito Cesa I 102 Jane Quewim S25 nnb uem Rie erwerben stereo bate oes 102 LineCallback 2uex ze ERR PROCURE EDI ERROR ER RE ERR RC RRE 102 Line Que tims PROrity ss 2 20 leur eee EU RP ER be Ho aes Best 102 Loop Keys eccesso e eem eee gr duh RR ee ee eo ae 103 Switched Loop Keys eto Sie dws PR adept E erem Odd 103 Fixed Loop Keys eerte penc b eLP ERE PE Re RERPIMERME URP 103 Answering Priority Liao sede ere pP e ede dgio duet oak 103 Meet Me Conference cesi ise nis hh ER eee eda E a Ihe EUR e d 105 Message Waiting cce egre tp POOR ERO ER ep ROCK ed R E I gra RU mec gs 106 Microphone Mute eese re eh RR TR C9 e Ue E a nhe ne 107 Handsfree Reply Soft Key 0 0 eE Ea E eh 107 Monitor Silent Monitor 0 cee eens 108 Music ofi Hold 2 2 adn ede ete e eoe e ede aot ge Dro dao ga eed does 109 Names for Extensions and Lines 110 Name Programming Chart 22 pb 4g obI Rd Aper URP T EEUU DPE ES 111 Night S rvice Night Ring 222522 cna RE Ed Rad OE Y I AR RP 112 Night Service Keys os odebLSPbPCSEePG LP INESSE PISEP PU MUR IS 112 Off Hook Signaling i i peshenre eprade i ke dex REO PCIe Oe 114 Off Hook Signaling for Outside Calls eese 114 Off Hook Signaling
198. tension is ringing Medium Flash Fast Flash Use this option to assign a Feature Key as a lamp only no ring Call Coverage Key Busy Lamp Field BLF TE Covered extension is in DND for Intercom calls option 2 or All Calls option 3 07 nnn extension number Covered extension is in DND for outside calls option 1 Off oor oder ne Covered extension is idle ON isse series Covered extension is busy Slow Flash Covered extension is ringing Medium Flash Fast Flash 1o doute bearer Covered extension is in DND for Intercom calls option 2 or All Calls option 3 e Press key to call cov ered extension or pick up ringing call Call Coverage Delay Ring page 19 Use this option to assign a Feature Key as a delayed ringing Call Coverage Key 08 nnn extension number e Press key to call cov ered extension or pick up ringing call Group Pickup Covered extension is in DND for outside calls option 1 Busy Lamp Field BLF Off 1l DES Covered extension is idle ON e Covered extension is busy Slow Flash Covered extension is ringing Medium Flash Fast Flash Use this option to assign a Feature Key as an ECT Covered extension is in DND for Intercom calls option 2 or All Calls option 3 09 4 nn Pickup e Press key to answer Immediate Ring immediately ringing Group Call Pickup key Group 1 16 call ringing
199. the Door Box call button 2 When someone inside the building answers your call speak toward the Door Box Once you press the call button you can not control the call You must wait for someone to answer In these instructions Calling to the Door Box Super Display Soft Key Keyset Soft Key To place a call to the Door Box from a keyset 1 Lift handset and press INTERCOM Atasingle line set just lift the handset 2 Dial the Door Box extension number You hear two beeps then conversation with the visitor at the door In these instructions Answering Door Box Chimes Super Display Soft Key Keyset Soft Key To answer Door Box chimes or ringing 1 Lift the handset Door Box chimes are not available at single line telephones DSX Feature Handbook Features 63 mn p c p 7 Door Box n In these instructions Controlling the Door Strike Super Display Soft Key Keyset Soft Key To activate the Door Box relay which in turn controls the door strike Once set up in programming this option is available to any member of the Door Box Ring Group as well as any extension with a Call Coverage key for the Door Box Ring Group 1 Place or answer a Door Box call 2 Doone ofthe following a Open Select to open the Door Box relay if closed activated Open Alte
200. the call though normally The are 16 Selectable Display Messages 01 16 set up in system programming Messages 01 09 are preset by default but can be changed to meet the site requirements Messages 10 16 are initially undefined Any message can be appended by the extension user For example a user could select message 09 OUT UNTIL and append the time they are expected back e g 5 00 The total length of the message plus any user appended entries cannot exceed 18 Selectable Display Messages cannot begin with numbers mn 6 g c p 7 Following are the 16 default Selectable Display Messages Option Default Message 01 CALL plus 15 user entries Message 02 BACK BY plus 12 user entries Message 03 MEETING IN ROOM plus 4 user entries Message 04 OUT TO LUNCH plus 7 user entries Message 05 GONE FOR THE DAY plus 3 user entries Message 06 ON VACATION plus 8 user entries Message 07 ON BUSINESS TRIP plus 3 user entries Message 08 IN A MEETING plus 7 user entries Message 09 OUT UNTIL plus 10 user entries Message 10 Undefined up to 20 characters Message 11 Undefined up to 20 characters Message 12 Undefined up to 20 characters Message 13 Undefined up to 20 characters Message 14 Undefined up to 20 characters Message 15 Undefined up to 20 characters Message 16 Undefined up to 20 characters DSX Feature Handbook Features 139 S
201. the idle brightness preset e C 4 e When you see Idle press Volume Up and Volume Down to set the idle brightness preset 0 8 d piped e T select the dial pad illumination preset do one of the following lon Turn dial pad illumination on ord Turn dial pad illumination off Exit Select to exit the display brightness and contrast control presets 3 Exit Select to exit the display brightness and contrast control presets DSX Feature Handbook Features 177 Walking Class of Service Description iiit An extension user can temporarily use their Toll Restriction and Class of Service options at a co worker s phone Walking Class of Service allows an extension user to temporarily implement their Toll Restriction and Class of Service settings at a co worker s keyset This is normally used to override dialing restrictions at a tele phone For example an executive with an unrestricted phone can walk to any keyset in the building imple ment Walking Class of Service and dial without restriction After the keyset goes idle Walking Class of Service remains in effect for 10 seconds This permits the user to make multiple calls before the keyset returns to its normal restrictions Walking Class of Service and Extension Locking Walking Class of Service overrides Extension Locking For example Extension 301 is permitted by their Class of Service and Toll Restriction to use Paging and place long distance calls Ext
202. tinctive Ringing e Handsfree Reply Intercom Voice Announce and Forced Intercom Ringing Language Selection e Name Programming Speed Dial e Volume for Ringing Off Hook Ringing and Page Press to call your voice mail mailbox This soft key also shows the 06 V Mail number of new messages in your mailbox Press to review your Caller ID log This soft key also shows the num 07 Calls ber of new calls you have not yet reviewed 08 Page Press to initiate a Page announcement 09 SP Dial 1 Press to access Personal Speed Dial bins 701 710 The display shows the Speed Dial numbers or names if programmed DSX Feature Handbook Features 127 Programmable Idle Menu Soft Keys Super Display Super Display Telephone Idle Menu Soft Key Options Page 2 of 2 Entry Display Description Press to access Personal Speed Dial bins 711 720 The display shows n PP DIALS the Speed Dial number or name if programmed 11 30 PERS SPDL BIN 1 Press to access the associated Personal Speed Dial bin 701 720 The 20 display shows the Speed Dial number or name if programmed 128 Features DSX Feature Handbook Programmable Idle Menu Soft Keys Super Display Operation Customizing your Idle Menu Soft keys Super Display Only TSWDSE DISS Ia SOR Key To customize your idle menu soft keys 1 Do not press any keys and do not lift the han
203. to a DSS Console Account Code Intercom Directory Dialing Save Number Dialed Call Coverage immediate delayed or no ring Line keys Speed Dial Personal e Call Forwarding e Message Center e Speed Dial System e Group Call Pickup immedi e Night key e Split ate delayed or no ring e Headset key e Page Zones e Voice Mail Conversation Record e Hotline e Park Orbit 46 Features DSX Feature Handbook Direct Station Selection DSS Console Default DSS Console Key Assignments The following illustration shows the default DSS Console key assignments OOLE6OL mn 6 5 c p 7 Page 1 Page 2 E gt o S Park 61 Park 62 Park 63 Park 64 Park 65 Park 66 Night HW ANSWER RELEASE TRANSFER DSX Feature Handbook Features 47 Direct Station Selection DSS Console DSS Console Feature Key Assignments DSS Console Feature Key Assignments Page 1 of 4 Key Type Description Key Code and Data Operation Undefined Use this option to designate a Feature Key as 0 N A undefined no function Line Use this option to assign a Feature Key as a 3 nn line e Press the key to page 100 line key number 1 64 place or answer call Busy Lamp Field BLF Offtat ns in Ligue Line is idle or not installed On red A co worker is busy on the line or has the line on
204. to a T1 service that does not provide line dial tone Post dialing for Store and Forward calls is also available After a user dials using Store and Forward they can manually dial additional digits The normal post dialing soft keys such as AUTO REDIAL ALND for Auto Redial are also enabled Store and Forward does not apply to line keys Direct Line Access or line dial up i e 9 plus the line number You can use Account Codes with Store and Forward enabled see Operation below DSX Feature Handbook Features 33 mn 6 g c p 7 Central Office Calls Placing Operation F B a 5 In these instructions Placing Outside Calls Using Line Keys Super Display Soft Key Keyset Soft Key To place an outside call over a specific line using a line key 1 Lift handset 2 Press line key e You hear dial tone on the line you select and the line key lights green e To use loop keys for placing calls see Loop Keys page 103 3 Dial outside number G E n 4 3 In these instructions Placing Outside Calls Using Line Dial up or Direct Line Access Super Display Soft Key Keyset Soft Key To place an outside call over a specific line using a Line Dial up or Direct Line Access 1 Lift handset 2 Press INTERCOM 3 Doone of the following a For Line Dial up Dial 9 followed by the line number e g 01 for line 1
205. to an Intercom code 8 Press HOLD twice 9 Enter a name for the Speed Dial number e See Name Programming Chart page 153 for more 10 Press HOLD 11 Do one of the following DSX Feature Handbook Features 151 mn 6 g c p 7 Speed Dial Programming and Dialing System Speed Dial Repeat from step 3 to program another bin In these instructions Super Display Soft Key Keyset Soft Key Press SPEAKER to exit To dial a stored System Speed Dial number 1 Do one of the following a Press INTERCOM dial then dial the System Speed Dial bin number normally 201 299 C Press a Feature Key set up as a System Speed Dial key 2 Optional e To chain bins wait for the first bin to dial out then press a bin key or Feature Key k e Ifthe programmed route is busy press an idle line key to reroute the call User Programmable Features Programming Personal Speed Dial Feature Mnemonic Operation Access Level Speed Dial SP 77 SP Press bin key for bins 701 710 HOLD Enter outside line e g 1 Line Group 90 98 or INTERCOM for Intercom feature HOLD Number to store HOLD twice Name HOLD Press another bin key or SPEAKER to exit 1 5 Programming System Speed Dial Feature Mnemonic Operation Access Level Speed Dial SP 77
206. two types of Speed Dial System and Personal Speed Dial numbers can be up to 32 digits long using 0 9 and Every Speed Dial can have a programmed name up to 18 characters long The name shows in the telephone display as the Speed Dial number dials out Speed Dial can store outside numbers and Intercom digits The capability to store Intercom digits provides the user with one touch access to features they use most often For example a user can have a Speed Dial bin that simplifies forwarding calls to voice mail or a co worker mn p 5 c p 7 System Speed Dial System Speed Dial gives every extension access to the same set of stored numbers The system provides 999 System Speed Dial numbers Users can access these numbers by pressing a uniquely programmed System Speed Dial Feature Key or by dialing the Speed Dial bin number Depending on the system option selected see Programming below users have dial access to either 9 99 or 999 System Speed Dial bins Personal Speed Dial Personal Speed Dial provides extensions with 20 numbers stored privately for their own use The Personal Speed Dial keys on a DSS Console access the same bins as the extension to which it is attached Unique Speed Dial Entries In addition to the digits 0 9 and you can enter the following for additional dialing options For this option From system programming press this key From user programming press this key
207. ty Paging Door Box chimes Ringing Background Music 116 Features DSX Feature Handbook Paging Note that External Paging can broadcast either extension ringing or line ringing not both In addition Exter nal Paging requires additional customer provided equipment Refer to the Hardware Manual that came with your system for more Intercom Ring Over External Page An extension s ringing can optionally broadcast over External Paging If enabled any type of call that rings the extension will broadcast over the Paging speakers While an Intercom call rings External Paging any extension user can dial a code INTERCOM 0 to pick up the call Zf the system relay is programmed for Page Relay Control and an extension is set up to ring over External Paging the relay will activate when the extension rings Door Chime Over External Page Door Box chimes can optionally broadcast over External Paging While Door Box chimes broadcast over External Paging any extension user can dial a code INTERCOM 0 to answer the Door Box After answering a keyset user can press a soft key or FLASH to control the Door Box relay mn 6 g c p 7 Background Music Over External Page Background Music BGM can optionally play over the External Paging speakers while Paging is idle BGM will automatically turn off while Paging ringing or Door Box chimes broadcast from the external zone and restart when the external zone agai
208. urn an extension or line to service 1 Press INTERCOM 2 Dial 40 3 Doone of the following a Dial the number of the extension you want to remove or return to service e g 302 b Dial the extension number of the line you want to remove from service e g 101 for line 1 4 Doone of the following a Dial 4 to return the line or extension to service Dial 6 to remove the line or extension from service b Atthe extension removed from service you see Out of Service The line key for a line removed from service will be on red 5 Press SPEAKER to hang up DSX Feature Handbook Features 131 Reverse Voice Over Description Privately call a co worker while you re busy on your handset While on a handset call Reverse Voice Over lets a busy keyset user make a private Intercom call to an idle co worker The busy user just presses and holds down a programmed Reverse Voice Over key to make a pri vate call to the assigned co worker The initial caller cannot hear the Reverse Voice Over conversation The private Intercom call continues until the Reverse Voice Over caller releases the key again The initial handset call can be an outside call or an Intercom call An extension can have Reverse Voice Over keys for more than one co worker Reverse Voice Over could help a salesperson for example when placing a call to an important client The salesperson can talk
209. usic In these instructions Super Display Soft Key Keyset Soft Key iue ED nie To turn Background Music on and off 1 Do not lift the handset or press SPEAKER 2 Press HOLD DSX Feature Handbook Features 17 Barge In Intrusion Description In an emergency use Barge In to get through to a co worker right away Barge In permits an extension user to break into another extension user s established call This sets up a three way conversation between the intruding extension and the two parties on the initial call The user can Barge In on an Intercom call or outside call CAUTION Unauthorized intrusion on calls using this feature may be interpreted as an invasion of privacy Operation Barge In Intrusion In these instructions Super Display Soft Key Keyset Soft Key eee ft Key To Barge In on a call 1 Place one of the following types of call e Call busy extension Press line key for busy line Press INTERCOM and dial 101 for busy line i e using Direct Line Access Press INTERCOM and dial 901 for busy line i e using Line Dial up Press INTERCOM and dial Line Group access code e g 9 2 Barge In Press to Barge In MORE Barg Alternately dial 4 You hear two beeps 3 Join the conversation in progress 18 Features DSX Feature Handbook Call Coverage Keys Descript
210. y 2 Hang up e Your caller will be prompted to leave a message in the Message Center Mailbox DSX Feature Handbook Features 171 Voice Mail p i In these instructions Using Answering Machine Emulation Super Display Soft Key Keyset Soft Key To activate or cancel Personal Answering Machine Emulation e Refer to Call Screening page 453 You may find that Call Screening better meets your requirements 1 Select the Call Forwarding options Menu Enea m Alternately do one of the following Press INTERCOM and dial 3 Press your Call Forwarding Feature Key 2 Select or cancel a Personal Answering Machine Emulation MORE AMEI Select Personal Answering Machine Emulation e Alternately dial 7 Skip to Personal Answering Machine Emulation page 168 for more None Select to cancel Call Forwarding MORE MORE ene e Alternately dial 0 3 Select the Call Forwarding mode P Select forwarding all calls Alternately dial 2 fing Select forwarding outside calls only Alternately dial 8 When Personal Answering Machine Emulation broadcasts your caller s voice 1 Do one of the following a Do nothing to have the caller s message automatically recorded in your mailbox Press SPEAKER or lift the handset to intercept the call b e If your extension is in the headset mode you can only press
211. y additional data if required HOLD Press Volume Up or Volume Down to select another key to program or SPEAKER twice to exit l To set up a System Night key press CLEAR instead of entering additional data Feature Key Ringing RAC 722 Call Coverage Keys RAC Call Coverage 2 5 Key repeatedly to select ringing mode SPEAKER to exit Call Coverage Keys flash as follows Lamp only On red Immediate ring On green Delay ring Fast flash green ZRAL 725 Outside Line Keys RAL Line Key repeatedly to select ringing mode SPEAKER to exit Line keys flash as follows Lamp only On red Immediate ring On green Delay ring Fast flash green Night ring Slow flash green RAP 727 Group Call Pickup Keys RAP Group Call Pickup Key repeatedly to select ringing mode SPEAKER to exit Group Call Pickup Keys flash as follows Lamp only On red Immediate ring On green Delay ring Fast flash green Programmable Idle Menu SM 76 Press the soft key you want to program or press 1 5 Soft Keys Super Display Volume Up or Volume Down to scroll through the keys HOLD INTERCOM Volume Up or Volume Down to select key option HOLD SPEAKER to exit DSX Feature Handbook Features 165 mn 6 g c p 7 User Programmable Features User Programmable Features To program a feature press and the feature s code For example to enable inc

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