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Motorola VT1000 Network Card User Manual

1. 2 Sample Wired Network With Calls Prioritized 2 2 3 Sample Wireless Network With Calls Prioritized 4 Sample Wired Network Without Calls Prioritized 2 5 Sample Wireless Network Without Calls Prioritized 6 Front Panel RR MEER VR PUR URN EP RN YKEVR NUEVE V ERR VERRE Ce Y EY eR Yr PR RA d 7 8 Before You Begin aceasta r 9 Precautions IEEE 10 Signing Up for Service TR 10 Dru Me 11 Installation With A Single Computer Las tuto edet d ase te bab 12 Network Installation With Calls Prioritized eere nnne 14 Network Installation With Calls Not Prioritized 16 Connecting a Computer to Display the Configuration Pages 18 Basic OS MAUI A MT EE E o 19 Advanced Configuration 22 24 alU 25 Frequently Ask
2. Enable PPPoE Service Name User Name Password Specify DNS Servers DNS Servers o p 0 0 0 Save Changes Status Basic Advanced Help Q MOTOROLA VT1000 Series Voice Terminal User Guide Basic Configuration To perform basic configuration 1 computer connected to the voice terminal PC port or a router start a Web browser such as Microsoft Internet Explorer or Netscape Navigator 2 Address or Location field type http 192 168 102 1 and press ENTER to display the Status page which displays the Motorola voice terminal settings 3 Click Basic Configuration to display the Basic Configuration window Its fields are Obtain IP This setting is enabled by default f either of the following is true no Address configuration on this page is required Dynamically If you have a cable modem with no router and your cable provider assigns IP addresses dynamically the Motorola voice terminal obtains its IP address dynamically from your cable provider If you have router with DHCP enabled the Motorola voice terminal obtains its IP address dynamically from your router Specify Static If your broadband provider requires a static IP address enable IP Address Specify Static IP Address Type the Static IP Address and IP addresses for the Subnet Mask Default Gateway they provide Enable PPPoE If you have DSL modem and no router enable PPPoE
3. 1 2 Be sure your Motorola voice terminal is unplugged Be sure power is off to your broadband modem cable or DSL and router If necessary connect your router or wireless access point to your modem following the instructions provided with the router or access point Connect one end of an Ethernet cable RJ 45 to an open Ethernet LAN port on your router or wireless access point Follow the instructions provided with the device Connect the other end of this Ethernet cable to the WAN connector on your Motorola voice terminal Connect a telephone to your LINE 1 connector using a phone wire RJ 11 For a VT1005 or VT1005v only you can connect a second telephone to the LINE 2 connector Power on your broadband modem following the instructions provided with the modem Wait about two minutes for it to start up Power on your router following the instructions provided with the router Wait about two minutes for it to start up Plug the AC power adapter to the POWER connector on your Motorola voice terminal and the electrical outlet This turns your Motorola voice terminal on You do not need to unplug it when not in use VT1000 Series Voice Terminal User Guide Wait about two minutes for the Motorola voice terminal to start up The POWER light blinks as described in Front Panel on page 7 After the POWER light on your Motorola voice terminal turns on solid green pick up the telephone hand set and listen for a dial tone
4. allow the image upgrade to finish If you unplug the Never unplug your Motorola voice terminal while its light is blinking Motorola voice terminal during an image upgrade it may become inoperable Q MOTOROLA Your Motorola voice terminal may appear slightly different than in the illustrations in this guide Some models do not have every connector illustrated Rear Panel The rear panel provides the following connectors Item Type LINE2 RJ 11 LINE 1 RJ 11 POWER 12V WAN RJ 45 PC RJ 45 Connects To Telephone line two on the VT1005 or VT1005v only Telephone line one An adapter that you plug into an AC power outlet Ethernet connector to your broadband modem router switch or hub WAN means wide area network Ethernet connector to a computer The WAN and PC connectors each have two adjacent lights The green light is on when the Ethernet connection is available It blinks during data transfer over the port The yellow light is on if there is a 100Base T link and off for a 10Base T link VT1000 Series Voice Terminal User Guide Before You Begin Before you begin the installation check that you received the following items with your Motorola voice terminal Item Description AC adapter Connects the Motorola voice terminal to an AC and line cord electrical outlet Ethernet Connects the WAN port the Motorola voice terminal cable QS dE to a broadband modem cable or DSL ro
5. or router To modem or router VT1000 Series Voice Terminal User Guide Installation Depending on whether you have a single computer or a home network with multiple computers and a router or wireless access point perform one of Installation With A Single Computer Network Installation With Calls Prioritized Network Installation With Calls Not Prioritized Caution existing phone wiring Connect each LINE port to a telephone only never to a traditional telephone service Be sure the LINE connectors are neither connected together nor connected to wall jacks on the same network A Contact your VoIP provider before connecting your Motorola voice terminal to 11 Q MOTOROLA 12 Broadband Modem Ethernet port WAN Motorola voice terminal LINE 1 PC Ethernet port Phone Computer Installation With A Single Computer To connect your Motorola voice terminal as shown in Sample Configuration Without A Home Network on page 2 1 2 Be sure the Motorola voice terminal is unplugged Be sure power is off to your broadband modem cable or DSL and computer Connect one end of an Ethernet cable RJ 45 to the Ethernet connector on your broadband modem Connect the other end of this Ethernet cable to the WAN connector on the Motorola voice terminal Connect one end of another Ethernet cable to the PC connector on the Motorola voice te
6. Tunneling Protocol encapsulates other protocols It is a new technology to create VPNs developed jointly by several vendors Real Time Protocol for voice traffic The most common type of connector for household or office phones The most common type of connector for Ethernet networks On IP networks a device connecting at least two networks which may or may not be similar A router filters data based on the IP address examining the source and destination IP addresses to determine the best route on which to forward it One example is the Motorola Ethernet Broadband Router BR700 Session Initiation Protocol for voice traffic A standalone media terminal adapter converts analog voice signals to and from a standard telephone to digital data that can be transmitted through a broadband connection over the Internet Transmission Control Protocol Internet Protocol is a set of protocols that provides rules for communication between networks In a cable data or DSL network upstream describes the direction of data sent from your computer to the Internet wireless access point WAP VoIP VoIP provider VPN VT1000 Series Voice Terminal User Guide A device that provides network connectivity to one or more client computers using radio signals over a wireless connection One example is the Motorola Wireless Access Point WA840G Voice over Internet Protocol is a method to exchange voice fax and other information over the Internet Voice and fax
7. destination IP address Your broadband provider assigns your cable modem an IP address to provide a continuous Internet connection The Internet Protocol Security protocols are authentication and encryption standards for secure data exchange over the Internet The Media Access Control address uniquely identifies each device that can be connected to an Ethernet network It is permanently written to read only memory ROM at the factory and printed on your Motorola voice terminal Mega Hertz A measure of radio frequency millions of cycles per second One MHz means one million cycles per second 31 Q MOTOROLA NAT NAPT OOB DTMF port PPPoE PPTP RTP RJ 11 RJ 45 router SIP S MTA TCP IP upstream 32 Network Address Translation is a standard for a LAN to use one set of IP addresses for internal traffic and a second set of IP addresses for external traffic Network Address Port Translation is the most common form of translation between public and private IP addresses Out of Band Dual Tone Multi Frequency protocol for voice traffic On a computer or other electronic device a port is a socket or plug used to physically connect it to the network or to other devices In TCP IP a port is a number from 0 to 65536 used logically by a client program to specify a server program Ports 0 to 1024 are reserved Point to Point Protocol over Ethernet is a specification for connecting to the Internet with DSL modems Point to Point
8. e f you hear a dial tone you can now call anyone as you normally would on any telephone If you do not hear dial tone check that all connections described in this procedure are correct If you still do not hear a dial tone you may need to connect a computer to your Motorola voice terminal and perform Basic Configuration see page 19 If after performing Basic Configuration you still do not hear a dial tone see Troubleshooting on page 26 or call your VoIP provider 17 Q MOTOROLA 18 Connecting a Computer to Display the Configuration Pages For a Network Installation With Calls Not Prioritized only you need to connect a computer with DHCP enabled to the Motorola voice terminal to display the configuration pages For information about enabling DHCP refer to your operating system documentation If you performed an Installation With A Single Computer or a Network Installation With Calls Prioritized a computer is already connected to the Motorola voice terminal To connect a computer to the back of the Motorola voice terminal 1 Connect one end of an Ethernet cable to the PC connector on the Motorola voice terminal 2 Connect the other end of the Ethernet cable to the Ethernet connector on a computer 3 Power up the computer 1000 Basic Configuration Basic Configuration Obtain IP Address Dynamically C Specify Static IP Address 192 188 100 1 Subnet Mask Default Gateway
9. form You may not 1 Loan distribute rent lease give sublicense or otherwise transfer the Software in whole or in part to any other person except as permitted under the TRANSFER paragraph above 2 Copy or translate the User Guide included with the Software other than for personal use 3 Copy alter translate decompile disassemble or reverse engineer the Software including but not limited to modifying the Software to make it operate on non compatible hardware 4 Remove alter or cause not to be displayed any copyright notices or startup message contained in the Software programs or documentation 5 Export the Software or the Product components in violation of any United States export laws The Product is not designed or intended for use in on line control of aircraft air traffic aircraft navigation or aircraft communications or in design construction operation or maintenance of any nuclear facility MOTOROLA AND ITS 3 PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES YOU REPRESENT AND WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES 34 VT1000 Series Voice Terminal User Guide Title to this Software including the ownership of all copyrights mask work rights patents trademarks and all other intellectual property rights subsisting in the foregoing and all adaptations to and modifications of the foregoing shall at all times remain with Motorola and its 3rd party licensors Motoro
10. the correct information for your service e Refer to Troubleshooting on page 26 e Contact your VoIP provider 21 Q MOTOROLA Advanced Configuration Do not change these settings unless you have the necessary expertise and the need to Advanced Configuration do so Advanced Configuration d Field or Button Description Virtuel Servers Enable DHCP NAT If this is enabled the Motorola voice terminal automatically distributes Ip Port Transport 20011 are currently assigned to the i i Fai Voice functions of the VT1000v on LAN Port an IP address to a computer connected to its PC port It is enabled by 192 168 1020 2 Defining any of these ports as virtual servers may disrupt your default voice service 192 168 1020 D i lt Virtual Servers Configures logical data ports for applications requiring multiple data z 1 ports Because NAT assumes that data sent through one port will P Peston return to the same port you may need to configure virtual servers to run certain applications IP is the IP address of the computer connected to the Motorola voice terminal HostName SETTERS Port sets the port to open The ports assigned to Motorola voice OO O CO C I terminal voice functions are displayed If you forward any of E in E A these ports you may disrupt your voice service The ports shown in the illustrati
11. 4 Warranty Information MOTOROLA DOES NOT EXTEND ANY WARRANTY DIRECTLY TO YOU THE END USER WITH RESPECT TO THIS PRODUCT A LIMITED WARRANTY FOR THIS PRODUCT MAY HAVE BEEN PROVIDED TO YOU BY YOUR SERVICE PROVIDER SERVICE PROVIDER FROM WHOM YOU OBTAINED THE PRODUCT PLEASE CONTACT YOUR SERVICE PROVIDER IF YOU EXPERIENCE PROBLEMS MOTOROLA HEREBY EXPRESSLY DISCLAIMS THE APPLICATION OF ANY EXPRESS IMPLIED OR STATUTORY WARRANTIES INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND OR THE WARRANTY AGAINST INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE MOTOROLA ALSO IS NOT RESPONSIBLE FOR AND PROVIDES AS IS ANY SOFTWARE SUPPLIED BY 3 d PARTIES IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT INDIRECT GENERAL SPECIAL INCIDENTAL CONSEQUENTIAL EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS OR FROM ANY BREACH OF WARRANTY EVEN IF MOTOROLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES MOTOROLA IS NOT RESPONSIBLE FOR PROBLEMS OR DAMAGE CAUSED BY THE INTERACTION OF THE PRODUCT WITH ANY OTHER SOFTWARE OR HARDWARE THE REMEDIES DESCRIBED IN THIS DOCUMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES FOR ANY AND ALL CLAIMS THAT YOU MAY HAVE ARISING OUT OF OR IN CONNECTION WITH THIS PRODUC
12. AGREE TO ALL OF THE TERMS OF THIS LICENSE I DO NOT INSTALL OR USE THE SOFTWARE AND RETURN THE CABLE DATA PRODUCT AND THE SOFTWARE COLLECTIVELY PRODUCT INCLUDING ALL COMPONENTS DOCUMENTATION AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT TO YOUR POINT OF PURCHASE OR SERVICE PROVIDER AS THE CASE MAY BE FOR A FULL REFUND BY INSTALLING OR USING THE SOFTWARE YOU AGREE TO BE BOUND BY THE PROVISIONS OF THIS LICENSE AGREEMENT The Software includes associated media any printed materials and any on line or electronic documentation Software provided by ad parties may be subject to separate end user license agreements from the manufacturers of such Software The Software is never sold Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License Motorola and its 3rd party licensors retain the ownership of the Software You may USE the Software only in connection with the operation of the Product TRANSFER the Software including all component parts and printed materials permanently to another person but only if the person agrees to accept all of the terms of this License If you transfer the Software you must at the same time transfer the Product and all copies of the Software if applicable to the same person or destroy any copies not transferred TERMINATE this License by destroying the original and all copies of the Software if applicable in whatever
13. Copyright 2005 by Motorola Inc All rights reserved No part of this publication may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from Motorola Inc Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change Motorola provides this guide without warranty of any kind either implied or expressed including but not limited to the implied warranties of merchantability and fitness for a particular purpose Motorola may make improvements or changes in the product s described in this manual at any time MOTOROLA the Stylized M Logo and SURFboard are registered in the US Patent amp Trademark Office Microsoft and Windows are registered trademarks of Microsoft Corporation Macintosh is a registered trademark of Apple Computer Inc Netscape Navigator is a registered trademark of Netscape Communications Corporation UNIX is a registered trademark of the Open Group in the United States and other countries DOCSIS is a registered trademark of Cable Television Laboratories Inc All other product or service names are the property of their respective owners Motorola Inc 2005 iv Contents MOVER OCC UNO 1 Sample Configuration Without A Home 2
14. T WHETHER MADE OR SUFFERED BY YOU OR ANOTHER PERSON AND WHETHER BASED IN CONTRACT OR TORT These matters are governed by the laws of the Commonwealth of Pennsylvania without regard to conflict of laws principles and excluding the provisions of the United Nations Convention on Contracts for the International Sale of Goods 35 Visit our website at www motorola com MOTOROLA 519631 001 2 05 MGBI
15. User Guide MOTOROLA VT1 000 Series intelligence everywhere Voice Terminal Important This guide contains information related to product warranty regulatory matters and software licenses Q MOTOROLA Safety and Regulatory Information WARNING TO PREVENT FIRE OR SHOCK HAZARD DO NOT EXPOSE THIS DEVICE TO RAIN OR MOISTURE THE DEVICE SHALL NOT BE EXPOSED TO DRIPPING OR SPLASHING AND NO OBJECTS FILLED WITH LIQUIDS SUCH AS VASES SHALL BE PLACED ON THE DEVICE CAUTION TO ENSURE REGULATORY AND SAFETY COMPLIANCE USE ONLY THE PROVIDED POWER AND INTERFACE CABLES TO PREVENT ELECTRICAL SHOCK DO NOT USE THIS PLUG WITH AN EXTENSION CORD RECEPTACLE OR OTHER OUTLET UNLESS THE BLADES CAN BE FULLY INSERTED TO PREVENT BLADE EXPOSURE CAUTION DO NOT OPEN THE UNIT DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS UNLESS YOU ARE QUALIFIED TO DO SO REFER ALL SERVICING TO QUALIFIED SERVICE PERSONNEL It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected This is to avoid damaging the equipment by local lightning strikes and other electrical surges This product was qualified under test conditions that included the use of the supplied cable between system components To be in N compliance with regulations the user must use this cable and install it properly Different types of cord sets may be used for connections to th
16. a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures Re orient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modification not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Canadian Compliance This Class B digital device complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada Q MOTOROLA FCC Declaration of Conformity According to 47CFR Parts 2 and 15 for Class B Personal Computers and Peripherals and or CPU Boa
17. alls over data traffic This helps ensure high quality phone service Motorola voice terminal Broadband modem VT1000 Series Voice Terminal User Guide Sample Wired Network With Calls Prioritized You can connect any Ethernet router to your Motorola voice terminal Because the Motorola voice terminal is directly connected to your broadband modem the Motorola voice terminal can prioritize voice calls over data traffic This helps ensure high quality phone service Broadband modem AV Ethernet router Q MOTOROLA Sample Wireless Network With Calls Prioritized You can connect any wireless router access point to your Motorola voice terminal Because the Motorola voice terminal is directly connected to your broadband modem the Motorola voice terminal can prioritize voice calls over data traffic This helps ensure high quality phone service Wireless access point You may prefer this configuration if you already have a home network You may need to connect a computer to the Motorola voice terminal rear panel to configure the Motorola voice terminal See Connecting a Computer to Display the Configuration Pages on page 18 VT1000 Series Voice Terminal User Guide Sample Wired Network Without Calls Prioritized You can connect a Motorola voice terminal to any Ethernet router on a network having a high speed Internet connection Because the Motorola voice terminal is not directly connected to your b
18. and Modem WAN Motorola voice terminal LINE 1 PC Phone Router or wireless access point Ethernet or wireless Computer Computer Computer 14 Network Installation With Calls Prioritized To connect your Motorola voice terminal directly to your broadband router as shown on page 3 or page 4 1 Be sure your Motorola voice terminal is unplugged Be sure power is off to your broadband modem cable or DSL and router 2 Connect one end of an Ethernet cable RJ 45 to an open Ethernet LAN port on your broadband modem Follow the instructions provided with the modem Connect the other end of this Ethernet cable to the WAN connector on your Motorola voice terminal 3 Connect a telephone to your LINE 1 connector using a phone wire RJ 11 For VT1005 or VT1005v only you can connect a second telephone to the LINE 2 connector 4 Connect your router or wireless access point following the instructions provided with the router or access point 5 Power on your broadband modem following the instructions provided with the modem Wait about two minutes for it to start up 6 Plug the AC power adapter to the POWER connector on your Motorola voice terminal and the electrical outlet This turns your Motorola voice terminal on You do not need to unplug it when not in use Wait about two minutes for the Motorola voice terminal to start up The POWER light
19. and type the Service Name User Name and Password provided by your DSL provider 19 Q MOTOROLA 20 Specify DNS Enables you to specify Domain Name System DNS servers if Servers necessary If Obtain IP Address Dynamically Enable PPPoE are selected Specify DNS Servers is off by default If required by your broadband provider only select Specify DNS Servers and type the DNS server IP addresses provided by your broadband provider If Specify Static IP Address is selected Specify DNS Servers is selected by default Because no DNS server is automatically assigned you need to type the DNS server IP addresses provided by your broadband provider Verify that all fields are correctly filled in and click Save Changes The message This will require a reboot of the unit Are you sure is displayed Click OK Wait about one minute You cannot display the configuration pages while the Motorola voice terminal starts up After the Motorola voice terminal restarts click the Web browser Refresh button to display the configuration pages Pick up the telephone hand set and listen for a dial tone If you hear a dial tone you can now place a phone call as you would with any telephone VT1000 Series Voice Terminal User Guide If you cannot a hear a dial tone try the following e Check that all cabling is correctly connected as described in Installation on page 11 e Repeat this Basic Configuration procedure Be sure you enter
20. blinks as described in Front Panel on page 7 VT1000 Series Voice Terminal User Guide After the POWER light on your Motorola voice terminal turns on solid green pick up the telephone hand set and listen for a dial tone Ifyou hear a dial tone you can now call anyone as you normally would on telephone If you do not hear dial tone check that all connections described in this procedure are correct If you still do not hear a dial tone you may need to connect a computer to your Motorola voice terminal and perform Basic Configuration see page 19 If after performing Basic Configuration you still do not hear a dial tone see Troubleshooting on page 26 or call your VoIP provider Power on your router or wireless access point Wait about two minutes for it to start up Configure your home network following the instructions provided with the router or access point 15 Q MOTOROLA Broadband Modem Router or wireless access point WAN Motorola Computer voice Computer terminal LINE 1 PC l 1 l Ethernet port Computer Phone only if necessary 16 See Connecting a Computer to Display the Configuration Pages Network Installation With Calls Not Prioritized If you already have a home network you can connect your Motorola voice terminal to your router or wireless access point as shown on page 5 or page 6
21. ce quality even during heavy upstream data transfers such as e mail synchronization or file sharing What codecs and voice protocols does the Motorola voice terminal support The Motorola voice terminal supports e popular coder decoders codecs including G 711 a law and u law G 726 16 24 32 and 40 kbps G 729A B G 729E G 728 G 723 and others The configuration of supported codecs depends on your VoIP provider s system e Session Initiation Protocol SIP 3261 Real Time Protocol RTP per RFC 1889 and Out of Band Dual Tone Multi Frequency OOB DTMF RFC 2833 29 Q MOTOROLA Glossary broadband broadband provider cable modem coaxial cable coax DOCSIS DMZ DSL 30 High speed telecommunication over a wide range of frequencies typically 256 Kbps or faster Broadband enables more information to be transmitted in less time The most common broadband service types available to home and small office users are cable modem or DSL Both cable modem and DSL are much faster than a traditional dial up Internet connection If you have a cable modem the cable company from which you subscribe to high speed data service If you have a DSL modem the company from which you subscribe to DSL service A device enabling a broadband connection to the Internet over cable television lines It requires a subscription for high speed data service from your local cable provider A type of wire consi
22. converts analog voice signals to and from a standard telephone to digital data that can be transmissed through a broadband connection across the Internet It provides an alternate means to make voice calls As a home broadband router it provides basic routing to enable simultaneous voice and data communication Will the Motorola voice terminal work with my cable modem Yes The Motorola voice terminal supports Dynamic Host Control Protocol DHCP which is specified for DOCSIS cable modems Will the Motorola voice terminal work with my DSL modem Yes The Motorola voice terminal supports PPPoE which is used by most DSL providers Can operate a virtual private network VPN application behind the Motorola voice terminal Yes The Motorola voice terminal supports IPSEC and PPTP the most common VPN protocols 27 Q MOTOROLA 28 Can I play on line games through my Motorola voice terminal By default the Motorola voice terminal blocks all unsolicited messages to your computer or home network as a standard security measure However for online games that require some unsolicited messages to be transmitted through the Motorola voice terminal you can specify ports and IP addresses on which to allow unsolicited messages The Motorola voice terminal enables you to set up virtual servers or a DMZ How do I configure my Motorola voice terminal Most users who perform the appropriate Installation procedure can send and receive calls with no ad
23. ditional configuration If configuration is required there is a graphical user interface GUI For information about getting started see Basic Configuration on page 19 You may need to connect a computer as described in Connecting a Computer to Display the Configuration Pages on page 18 Alternately you can configure your computer statically to 192 169 102 xxx xxx is from 2 to 254 subnet 255 255 255 0 and default gateway 192 168 102 1 Do need a router to benefit from the Motorola voice terminal and simultaneously surf the Internet You can use the Motorola voice terminal with or without a home router or wireless access point It provides the routing functions necessary for general Internet use like Network Address Port Translation NAPT virtual servers DMZ and stealth mode operation When is a separate router recommended The Motorola voice terminal supports most routing functionality you are likely to need If you want a firewall RIP parental control port triggers or advanced ALGs such as RSVP POP3 SNMP or streaming media purchase a separate router such as the Motorola BR700 or WR850G VT1000 Series Voice Terminal User Guide Is any Quality of Service QoS implemented on the Motorola voice terminal Although voice service over the Internet is typically best effort the Motorola voice terminal provides upstream voice prioritization to ensure that upstream voice data has priority over other Web data This ensures good voi
24. dresses such as 192 169 9 1 When you access the Web a DNS server translates the URL displayed on the browser to the destination website IP address The DNS lookup table is a distributed Internet database no one DNS server lists all domain name to IP address matches To copy a file from one computer to another You can use the Internet to download files from a server to your home computer In a cable data or DSL network downstream describes the direction of data received by your computer from the Internet A Dynamic Host Configuration Protocol server dynamically assigns IP addresses to client hosts on an IP network DHCP eliminates the need to manually assign static IP addresses by leasing an IP address and subnet mask to each client It enables the automatic reuse of unused IP addresses The most widely used type of local area network LAN The most commonly installed Ethernet networks are called 10Base T 10Base T provides transmission speeds up to 10 megabits per second Mbps usually over twisted pair wire Fast Ethernet 100Base T provides transmission speeds up to 100 Mbps A host is any computer or similar device supporting end user applications or services with full two way network access Each host has a unique host number that combined with the network number forms its IP address An Internet Protocol address is an identifier for a computer or device on a TCP IP network Networks using the TCP IP protocol route messages based on the
25. e main supply circuit Use only a main line cord that complies with all applicable product safety requirements of the country of use Installation of this product must be in accordance with national wiring codes To prevent overheating do not block the ventilation holes on the sides of the Motorola voice terminal Wipe the Motorola voice terminal with a clean dry cloth Never use cleaning fluid or similar chemicals Do not spray cleaners directly on the unit or use forced air to remove dust VT1000 Series Voice Terminal User Guide Important VoIP Service Information Any services provided through this equipment not intended to replace or be a substitute for primary line voice services or Plain Old Telephone Service POTS not meant to provide guaranteed 911 or E911 services or to permit access to 411 directory assistance services Your service provider not Motorola is responsible for the provision of VoIP telephony services through this equipment Motorola shall not be liable for and expressly disclaims any direct or indirect liabilities damages losses claims demands actions causes of action risks or harms arising from or related to the services provided through this equipment IMPORTANT You CANNOT make any calls using this VoIP device if your broadband connection is not functioning properly or if you lose electrical power FCC Compliance This equipment has been tested and found to comply with the limits for
26. ed Questions Glossary Software License and Warranty VT1000 Series Voice Terminal User Guide Introduction A Motorola voice terminal digital phone adapter adds Voice over Internet Protocol VoIP connections for one or two telephones to any broadband Internet connection The connection can be through either A cable modem high speed data service from a cable television company A digital subscriber line DSL service from a telephone company Other high speed Internet connection The VT1000 Series includes the following models which collectively are referred to as a Motorola voice terminal in this guide VT1003 Provide one telephone line VT1003v VT1005 Provide two telephone lines VT1005v You can use a Motorola voice terminal with almost any modem or DSL modem broadband modem Microsoft Windows Macintosh or UNIX computer with a 10Base T or 10 100Base T Ethernet adapter Ethernet router or wireless access point Q MOTOROLA For simplicity not all cables are shown As shown in tn the illustrations on page 2 to page 6 the Motorola voice terminal can prioritize calls only if you connect it directly to your broadband modem Sample Configuration Without A Home Network You can connect a Motorola voice terminal to any cable modem or DSL modem Because the Motorola voice terminal is directly connected to your broadband modem the Motorola voice terminal can prioritize voice c
27. have traditionally been carried over telephone lines using a dedicated circuit for each line VoIP enables calls to travel as discrete data on shared lines The company from which you purchase VoIP telephone service It may be different from your broadband provider A virtual private network is a private network that uses virtual connections tunnels routed over a public network usually the Internet to provide a secure and fast connection usually to users working remotely at home or in small branch offices A VPN connection provides security and performance similar to a dedicated link for example a leased line but at much lower cost 33 Q MOTOROLA Software License and Warranty Motorola Inc Broadband Communications Sector Motorola Cable Data Division 101 Tournament Drive Horsham PA 19044 License IMPORTANT PLEASE READ THIS SOFTWARE LICENSE LICENSE CAREFULLY BEFORE YOU INSTALL DOWNLOAD OR USE ANY APPLICATION SOFTWARE USB DRIVER SOFTWARE FIRMWARE AND RELATED DOCUMENTATION SOFTWARE PROVIDED WITH MOTOROLA S CABLE DATA PRODUCT THE CABLE DATA PRODUCT BY USING THE CABLE DATA PRODUCT AND OR INSTALLING DOWNLOADING OR USING ANY OF THE SOFTWARE YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE UPON ACCEPTANCE THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE IF YOU DO NOT
28. la retains all rights not expressly licensed under this License The Software including any images graphics photographs animation video audio music and text incorporated therein is owned by Motorola or its 374 party licensors and is protected by United States copyright laws and international treaty provisions Except as otherwise expressly provided in this License the copying reproduction distribution or preparation of derivative works of the Software any portion of the Product or the documentation is strictly prohibited by such laws and treaty provisions Nothing in this License constitutes a waiver of Motorola s rights under United States copyright law This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of Pennsylvania without reference to conflict of laws principles THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License Motorola is not responsible for any ad party software provided as a bundled application or otherwise with the Software U S GOVERNMENT RESTRICTED RIGHTS The Product and documentation is provided with RESTRICTED RIGHTS The use duplication or disclosure by the Government is subject to restrictions as set forth in subdivision c 1 ii of The Rights in Technical Data and Computer Software clause at 52 227 7013 The contractor manufacturer is Motorola Inc Broadband Communications Sector 101 Tournament Drive Horsham PA 1904
29. oblem Possible Solutions Green POWER light is off Check that the AC power adapter is properly plugged into the electrical outlet and the Motorola voice terminal Check that the electrical outlet is working Cannot send or receive data Check whether the telephone line cord is connected to the Motorola voice terminal or calls no dial tone Check all other cabling between the modem Motorola voice terminal computer and if applicable routers Be sure you used the cables provided with the Motorola voice terminal All Ethernet cables must be straight through cables Check the lights on the modem front panel For example on the Motorola SURFBoard cable modem the first light from top to bottom that is off indicates the error For information see your broadband modem user guide Check the POWER light on the Front Panel 26 VT1000 Series Voice Terminal User Guide Frequently Asked Questions If you do not understand a term or acronym please check the Glossary on page 30 Q A Po FO FD Where I find more technical information For technical support contact your VoIP provider For more information about your Motorola voice terminal other Motorola consumer broadband products education and support visit http broadband motorola com consumers What does the Motorola voice terminal do Your Motorola voice terminal is part standalone media terminal adapter S MTA and part home broadband router e Asan 5 it
30. on are examples only Restore wacaddress Clicking the Restore MAC Address button will restore the VT1000 MAC Address to its original value sets the protocol a Disabled TC P IP or UDP Es Status Basic Configuration Help MOTOROLA 22 Field or Button Enable DMZ DMZ Host Address Host Name MAC Address Override Restore MAC Address Save Changes Reboot VT1000 Series Voice Terminal User Guide Description Select Enable DMZ to enable the computer having the DMZ Host Address to be the de militarized zone DMZ Use this setting with extreme caution because a DMZ host can be accessed by any computer on the Internet and is completely open to Internet hackers Type the last octet of the IP address of the device you want to designate as the DMZ host Type the host name if required by your broadband provider If your broadband provider associates a particular service to a specific device such as your computer type its MAC address here to use instead of the Motorola voice terminal MAC address By default the MAC address printed on the Motorola voice terminal is displayed in this field If you type a value in the MAC Address Override field click to use the actual Motorola voice terminal MAC address instead After verifying that all fields are correctly filled in click to save your changes The message This
31. rds and Power Supplies used with Class B Personal Computers Motorola BCS 101 Tournament Drive Horsham PA 19044 1 215 323 1000 declares under sole responsibility that the product identifies with 47CFR Part 2 and 15 of the FCC Rules as a Class B digital device Each product marketed is identical to the representative unit tested and found to be compliant with the standards Records maintained continue to reflect the equipment being produced can be expected to be within the variation accepted due to quantity production and testing on a statistical basis as required by 47CFR 2 909 Operation is subject to the following condition This device must accept any interference received including interference that may cause undesired operation The above named party is responsible for ensuring that the equipment complies with the standards of 47CFR Paragraph 15 101 to 15 109 International Declaration of Conformity We Motorola Inc Broadband Communications Sector 101 Tournament Drive Horsham PA U S A declare under our sole responsibility that the Motorola VT1003 VT1005 VT1003v and VT1005v voice terminals to which this declaration relates is in conformity with one or more of the following standards EN55022 EN55024 CISPR 22 CISPR 24 ETSI EN300 386 EN60950 EN61000 3 2 EN61000 3 3 IEC 60950 the following provisions of the Directive s of the Council of the European Union EMC Directive 89 336 EEC Low Voltage Directive 73 23 EEC Directive 93 68 EEC
32. ress By default it displays the MAC address written to read only memory ROM at the factory and printed in the MTA MAC ID field on the bottom of the unit If you use the MAC Address Override field on the Advanced Configuration page the MAC address you typed there is displayed in this field VT1000 User Phone Displays the telephone number s assigned by your VolP provider Help Software Version 20 01 1 14 Bootrom Version VT20 01 1 14 The Help window displays Hardware Version Model 1000 Revision 0 BSP 1 2 0 Centigplle version 5945563 Software boot ROM hardware VoIP provider configuration file versions Brief descriptions of the Motorola voice terminal configuration pages Status The Status Page provides information about the operational status of the VT1000v If you are using DHCP or PPPoE for WAN address assignment you can determine whether you have received a valid address from your network provider by referring to the section titled WAN IP Address Assignment You can also see the DNS Server addresses which have been assigned to you in the DNS Servers section 25 Q MOTOROLA Troubleshooting If the solutions listed here do not solve your problem check your broadband modem user guide or contact your VolP provider To establish network connectivity it is helpful to follow the correct sequence Be sure you complete the steps in the order specified in Installation on page 11 Pr
33. rminal Connect the other end of this Ethernet cable to the Ethernet connector on the computer Connect a telephone to the LINE 1 connector using a phone wire RJ 11 For a VT1005 or VT1005v only you can connect a second telephone to the LINE 2 connector Power on the broadband modem following the instructions provided with your modem Wait about two minutes for it to start up Plug the AC power adapter to the POWER connector on your Motorola voice terminal and the electrical outlet This turns your Motorola voice terminal on You do not need to unplug it when not in use Wait about two minutes for the Motorola voice terminal to start up The POWER light blinks as described in Front Panel on page 7 VT1000 Series Voice Terminal User Guide 7 After the POWER light on your Motorola voice terminal turns on solid green power up your computer If your broadband Internet service does not work as it did before you installed your Motorola voice terminal please refer to Troubleshooting on page 26 If you have a cable modem skip to step 9 8 Ifyou have a DSL modem enable PPPoE on your Motorola voice terminal as described in Basic Configuration on page 19 9 Pick up your telephone hand set and listen for a dial tone If you hear a dial tone you can now call anyone as you would with any telephone If you have any problems please refer to Troubleshooting on page 26 or call your VoIP provider 13 Q MOTOROLA Broadb
34. roadband modem the Motorola voice terminal cannot prioritize voice calls over data traffic J Broadband modem Router Motorola voice terminal Only if necessary Q MOTOROLA You may prefer this configuration if you already have a wireless LAN You may need to connect a computer to the Motorola voice terminal rear panel to configure the Motorola voice terminal See Connecting a Computer to Display the Configuration Pages on page 18 Sample Wireless Network Without Calls Prioritized You can connect a Motorola voice terminal to any wireless access point on a network having a high speed Internet connection Because the Motorola voice terminal is not directly connected to your broadband modem the Motorola voice terminal cannot prioritize voice calls over data traffic Broadband modem amp Only if necessary VT1000 Series Voice Terminal User Guide Front Panel When your Motorola voice terminal is plugged in and operating normally the POWER light on the front panel lights solid green During start up and image upgrades as a Troubleshooting aid the POWER light blinks Blinks Voice Terminal is Once Performing its initial boot sequence Two Acquiring its network address Three Downloading its configuration profile from your VoIP provider Four Registering with your VoIP provider server Continuous Downloading an image upgrade initiated by your VoIP provider Fast Caution continuously Instead
35. sting of a center wire surrounded by insulation and a grounded shield of braided wire traditionally used mainly to carry cable television signals The shield minimizes electrical and radio frequency interference The Data Over Cable Service Interface Specification defines interface standards for cable modems gateways and supporting equipment to deliver data between an HFC network and computer systems or television sets Euro DOCSIS is DOCSIS adapted for use in Europe A de militarized zone is a host that can be accessed by any computer on the Internet You can use a DMZ to prevent direct access by outside users to private data The term comes from the geographic buffers located between some conflicting countries such as North and South Korea The DMZ host cannot initiate a session back to the private LAN Internet users can access only the DMZ host You can use a DMZ to set up a Web server or for gaming without exposing confidential data A digital subscriber line enables a broadband connection to the Internet over traditional telephone lines that support DSL You need a subscription for DSL service from your local telephone company DNS download downstream DHCP Ethernet host IP address IPSec MAC address MHz VT1000 Series Voice Terminal User Guide The Domain Name System is the Internet system for converting domain names to IP addresses A DNS server contains a table matching domain names such as Internetname com to IP ad
36. uter or wireless access point Connects the LAN port on the Motorola voice terminal to a computer router or wireless access point You also need DSL cable modem broadband gateway or other high speed Internet connection Oneor two touch tone telephones You may need an additional 10 100Base T category 3 or better straight through Ethernet cable with RJ 45 terminators Q MOTOROLA 10 Precautions Caution your existing telephone wiring Connect each LINE port to a telephone only AN Contact your VoIP provider before connecting your Motorola voice terminal to never to a traditional telephone service Postpone installation until there is no risk of thunderstorm or lightning activity in the area To prevent overheating the Motorola voice terminal do not block the ventilation holes on its sides Do not open the Motorola voice terminal Refer all service to your VoIP provider Wipe the Motorola voice terminal with a clean dry cloth Never use cleaning fluid or similar chemicals Do not spray cleaners directly on the unit or use forced air to remove dust Signing Up for Service To activate voice service you need to provide the MAC address printed on the bar code label marked MTA MAC ID on the bottom of the Motorola voice terminal to your VoIP provider If you have a DSL modem you need to obtain the Service Name User Name and Password from your DSL provider To phone To AC power To computer
37. will require a reboot of the unit Are you sure is displayed Click OK Click to restart the Motorola voice terminal Rebooting takes about one minute 23 Q MOTOROLA VT1000 Status WAN IP Address Assignment Dynamic IP Address 192 168 20 7 Subnet Mask 255 255 255 0 Default Gateway 192 168 20 1 KKKKAKKKAKX DNS Servers DHCP Server NAT Enabled WAN MAC Address 00 0C E5 89 BA DA Phone Number Line 1 XXXKXXXXKXX Phone Number Line 2 Status Configuration Help MOTOROLA 24 Status The Status window displays the Motorola voice terminal configuration Field Description WAN IP Address Displays the method chosen on the Basic Configuration page Assignment Dynamic Static or PPPoE IP Address These fields display the Motorola voice terminal IP address subnet Subnet Mask mask and default gateway IP address Default Gateway For a cable modem with no router where the cable provider assigns IP addresses dynamically these are obtained dynamically from the cable provider For static assignment these are defined on the Basic Configuration page DNS Servers Displays the DNS servers assigned to your computer DHCP Server NAT Displays whether Enable DHCP NAT on LAN Port is enabled on the Advanced Configuration page VT1000 Series Voice Terminal User Guide Field Description WAN MAC Address Displays the Motorola voice terminal MAC add

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