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Motorola DCH3200 Car Satellite TV System User Manual

1. IDT DCH3200 either or Ll either or either Aet Home nava ovo i theater svoo e receiver VIDEO omy C ut 2d TO joe oio OPTICAL RIGHT 59 ONCE oe gi AV HT IN OUT TAPE DIGITAL IN OUT AUDIO COAXIAL B ae CI ideo Input JU OUTPUT INPUT HDMI CABLE mE AUDIO VIDEO AUDIO VIDEO ANTENNA IN 0 0 OO ANTENNA IN If the receiver can check the baseband and digital audio S PDIF ports for appropriate channels connect both the baseband and digital audio connections Otherwise do not connect both the baseband left right composite connections and the coaxial digital connection The baseband connections are not necessary because the digital audio port provides a single audio interface for digital channels Note If the A V receiver includes HDMI inputs amp output s then the DCH3200 HDMI output can be directly connected to the A V receiver 3 INSTALLATION Cabling to a Standard Definition TV and an A V Receiver Figure 3 3 Cabling to a Standard Definition stereo TV L R audio Video S Video connect
2. CE2 Closed Caption service CC 2 CG3 Closed Caption service CC 3 CC 4 Closed Caption service CC 4 T1 Closed Caption service T 1 T2 Closed Caption service T 2 T3 Closed Caption service T 3 T4 Closed Caption service T 4 Primary Lang Primary language established by the provider default Service 1 Second Lang Secondary language established by the provider Service 2 Service 3 Set by the provider Service 3 Service 4 Set by the provider Service 4 Service 5 Set by the provider Service 5 Service 6 Set by the provider Service 6 44 4 DIAGNOSTICS Digital The subtitle parameter indicates if subtitles are enabled and if enabled what language is Subtitle selected and if the subtitle is being rendered The language is displayed as the 3 character Status S0639 2 B language code e Enabled is indicated with Yes or No e The language is displayed as the 3 character ISO639 2 language code e Enhanced mode is indicated with Yes or No e Rendered status is indicated with Yes or No PiP Focus The Picture in Picture focus indicates N A and is not a standard supported DCH feature dependent upon application software Input The input source list information on ADP Lock Audio Mode VP lock and Input Format Sources The ADP Lock indicates whether the audio stream is locked Valid values are e YES Audio Processor is locked to the audio stream e NO Audio Processor is not locked to
3. e 480p The DCH receiver will present standard definition programs in the Enhanced Definition 480p format 720 x 480 pixels e Stretch The DCH receiver will automatically stretch all standard definition programs to a widescreen aspect ratio and present the video in the format designated by the HDMI YPbPr Output setting Note that the Stretch option is only available when the TV Type setting is 16 9 e Off The DCH will create a widescreen version of a standard definition program by adding black bars to the left and the right of the picture and present the video in the format designated by the HDMI YPbPr Output setting Some televisions may only support certain video formats Please consult your television s user manual for more information on format compatibility If the HDMI YPbPr Output setting is 480i the 4 3 Override feature is disabled and is no longer selectable in the menu The 4 3 Override feature is available when the HDMI YPbPr Output setting is 1080i 720p or 480p Closed Caption Turns closed captions off or on The front panel display indicates the status of the closed captions Defaults to DISABLED Options are ENABLED or DISABLED Service Selection Sets the service used for closed captions e Digital PRIMARY LANGUAGE SECONDARY LANGUAGE 3 4 5 or 6 The default is PRIMARY LANGUAGE Font Size Sets the font size for closed captions Defaults to AUTO Options are AUTO STANDARD LARGE or
4. not set N A the value is invalid or cannot be retrieved DRM The digital rights management valid flag bit 1 set 0 not set N A the value is invalid or cannot be retrieved RS The retention state Forever 1 week 2 days 1 day 12 hours 6 hours 3 hours 90 minutes or Not Defined N A the value is invalid or cannot be retrieved 36 4 DIAGNOSTICS RF Modem Upstream This diagnostic displays the RF modem status if an RF modem is installed in the DCH3200 The information is updated each time this diagnostic is displayed RF MODEM STATUS CONFIGURED CENTER FREQUENCY 0008 096 MHz REQUESTED POWER LEVEL 045 dB ACTUAL POWER LEVEL 045 dB REPORT BACK ADDRESS 0x000000 37 4 DIAGNOSTICS Figure 4 8 RF upstream modem front panel display Decimal point F 9 l Frequency indicator Frequency in MHz Alternating with Power level indicator Power level in dB blank if modem not configured The RF Modem fields are Field Description Status CONFIGURED or NOT CONFIGURED Center The RF modem center frequency is displayed on the OSD and front panel in MHz Frequency Requested The value in dB assigned to the DCH3200 during RF leveling blank if it is not Power Level configured Actual Power The power level is displayed in dB on the OSD and front panel or is blank if the Level power level has not been set Report Back Displayed in 4 byte hexadecimal format if configured Ad
5. Caption Options Set followed by Service Selected xxxxxxxXxXxx OSD Display Description 708 Set XXXXXXXXXXXX EIA 708 captions enabled with options set by user 708 Default xxxxxxxxxxxx EIA 708 captions enabled with no options set by user 608 Set xXXXXXXXXXXXX EIA 608 captions enabled with options set by user 608 Default xxxxxxxxxxxx EIA 608 captions enabled with no options set by user None Set Captions detected but not enabled The OSD status 2 caption row displays captions based on the setting selected in the User Settings menu and what is available in the stream 708 or 608 is the type of caption displayed dependent on what was detected The Set or Default directly reflects the User Setting Status parameter of SETTINGS which is Auto for Default or User for set by user via the User Setting Menu The xxxxxxx parameter should directly reflect the User Setting Status parameter of SERVICE SELECTION or Analog or Digital services as described below XXXXXXXXXXXX is the Service Selected parameter which should directly reflect the User Setting Status parameter of SERVICE SELECTION for Analog or Digital services and will be shown as one of the ollowing if captions are enabled See section 16 5 and 16 6 for further information on service selection XXXXXXXXxxxx OSD Display Definition CC 1 Closed Caption service CC 1 default
6. SDTV HD video connection HDMI HDTV and HDMI and IEEE 1394 offer higher quality HD video than component video or SDTV If the TV has an HDMI or a DVI input use the HDMI output instead of the IEEE 1394 IEEE 1394 output HDMI and IEEE 1394 are video and audio connections If you use HDMI or IEEE 1394 no separate audio connection to the TV is required HDMI is compatible with DVI If the TV has a DVI input you can use an HDMI to DVI converter cable or adapter to connect to the DCH3200 HDMI connector If you use IEEE 1394 on screen graphics do not display S Video SDTV only If your TV has an S Video input use S Video S Video is the highest quality standard definition video output on the DCH3200 Video SDTV only If your TV does not have an S Video input use the composite video video composite output RF SDTV only If your TV only has a coaxial RF input connect it to the DCH3200 RF out connector 3 INSTALLATION Audio Connection Options When connecting to a home theater receiver depending on its inputs you can use the following DCH3200 audio outputs Digital audio optical If the receiver supports it use the digital audio optical S PDIF or digital S PDIF or digital audio audio coaxial S PDIF audio output to deliver Dolby AC 3 audio to a Dolby coaxial S PDIF Digital home theater receiver e Foran HDMI or IEEE 1394 video connection no additional audio connections to the TV are required e
7. do not plug the AC power cord into a switched power outlet FCC COMPLIANCE Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Caution Changes or modifications not expressly approved by Motorola for compliance could void the user s authority to operate the equipment This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must
8. 2 Example General Status display no error EPUU Environment code Error code 22 4 DIAGNOSTICS The General Status fields are Field Description Error Error codes display on the LED and OSD when an error occurs If multiple errors occur the last recorded error is displayed Error Code Description EPOO No error EPO1 Not connected EPOS3 DRAM error EP04 SRAM error EPO7 ROM verification failure EDOS RAM test failure EP09 Battery test failure EP11 Invalid unit address EP12 Power on self test failure EP14 GITV startup failure EP15 TSI structure corrupt EP18 Driver initialization failure Connected A DCH operations connect or disconnect message determines whether the DCH3200 State is CONNECTED or DISCONNECTED Platform ID A unique 16 bit hexadecimal number that identifies the platform image also called the ROM ID Family ID The manufacturer and product family in hexadecimal Model ID The model in hexadecimal Remod Chan The interface to the subscriber TV channel 3 or 4 in the USA Set top Time The current OOB time displayed in global positioning system GPS seconds from Jan 6 1980 It is an integer from 0 to 4294967295 23 4 DIAGNOSTICS Purchase Status This diagnostic displays the status of subscriber event purchases on the OSD and front panel The OSD and front panel displays are updated each time this diagnostic is viewed PURCHASE P
9. M M Card and DOCSISQ are trademarks or registered trademarks of Cable Television Laboratories Inc HDMI is a trademark of HDMI Licensing LLC Dolby is a trademark of Dolby Laboratories Macrovison is a registered trademark of Macrovision Corporation All other product or service names are the property of their respective owners All rights reserved Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change Motorola provides this guide without warranty of any kind implied or expressed including but not limited to the implied warranties of merchantability and fitness for a particular purpose Motorola may make improvements or changes in the product s described in this manual at any time CONTENTS WINOCUCON Hise ste nieeeAnicitiiek a Rabin n ca Aeneid te ea ae 1 Features RM 2 b ol 2 cT 2 Standard Audio Video Features ee 2 Standard Data estu BS Ree ee ae ergo een eet REOR eo Lu teneo t aliu ter ae eT 2 Standard Miscellaneous Features uico RC eto dea d E ER GR uncias 3 It You Need Help sie er a eee A D UL et 3 ETT PON TTT 3 ZONING TTT 5 Front Panel on Ar RT EU adco arduo AA i ulate 5 Front P anel Format BUttOn e intercede eet eoe ie e egi ER eee 5 Rear TTT P E 7 IPG ed TTT 7 3 Installati n9g osa tta ete Et DR ER ERU EIUS g Before Yo Te TTT 9 Video Connection DEOS eee g Aud
10. Options include 1080i 720p 480p and 480i By default the 1080i option is selected The options are used as follows e 1080i The DCH receiver will present programs in the High Definition 1080i format 1920 x 1080 pixels e 720p The DCH receiver will present programs in the High Definition 720p format 1280 x 720 pixels e 480p The DCH receiver will present programs in the Enhanced Definition 480p format 720 x 480 pixels e 480i The DCH receiver will present programs in the Standard Definition 480i format 720 x 480 pixels Some televisions many only support certain video formats Please consult your television s user manual for more information on format compatibility The DCH receiver can detect when the HDMI connection is in use If you are not using the HDMI connection on the DCH receiver the HDMI YPbPr Output setting will display as YPbPr Output in the User Settings Menu 49 4 DIAGNOSTICS Setting Description 4 3 Override The 4 3 Override setting allows you to specify the video output format of the DCH receiver when it is tuned to a standard definition program or playing back a standard definition program from the DVR Options include 480i 480p Stretch and Off By default the 480i option is selected The options are used as follows e 480i The DCH receiver will present standard definition programs in the Standard Definition 480
11. SMALL Font Style Sets the font style for closed captions Defaults to AUTO Options are AUTO MONO SERIF PROPORTION SERIF MONO NO SERIF PROPORTION NO SERIF CASUAL CURSIVE or SMALL Font Color Sets the font color Defaults to AUTO Options are AUTO WHITE BLACK RED GREEN BLUE YELLOW MAGENTA or CYAN Font Opacity Sets the opacity Defaults to AUTO Options are AUTO TRANSPARENT 3 INSTALLATION Setting De scription TRANSLUCENT SOLID or FLASHING Font Edge Type Se SH s the edge appearance AUTO NONE RAISED DEPRESSED UNIFORM LEFT ADOWED or RIGHT SHADOWED The default is AUTO Font Edge Color Se s the edge color AUTO WHITE BLACK RED GREEN BLUE YELLOW MAGENTA or CYAN The default is AUTO Background Color Se s the background color for closed captions Defaults to AUTO Options are AUTO WHITE BLACK RED GREEN BLUE YELLOW MAGENTA or CYAN Background Sets the background opacity for closed captions Defaults to AUTO Options are Opacity AUTO TRANSPARENT TRANSLUCENT SOLID or FLASHING Settings Sets the default settings for closed captions AUTO or the settings you have configured USER Defaults to AUTO Options are AUTO or USER Restore All To reset all User Settings to their defaults select this option and press the K key Defaults For HDMI only when you first connect a TV to the DCH receiver using the HD
12. US Parameters Establish IP Connectivity Obtain configuration File ecM Registered Network Access Initialize BPI System UP Time 000 Days 00 Hours 00 Mins 00 Seconds IP Addresses Cable Modem 000 000 000 000 Set top Box 000 000 000 000 Page 1 of 3 vvv Scroll Down vvv DOCSIS MAC addresses Cable Modem Set top Box Downstream Channel Carrier Lock Frequency LKC Mode Power Level SNR Upstream Channel Frequency Mode Channel ID Power Level Symbol Rate 0 000 MSym sec Page 2 of 3 vvv Scroll Down vvv 51 4 DIAGNOSTICS The fields are DOCSIS Known MAC Addresses Page 3 of 3 Connectivity Field Description DOCSIS For a DOCSIS enabled set top YES Otherwise NO Enabled Acquire DS The DOCSIS downstream channel acquisition status Channel e YES The downstream channel is acquired e NO The set top is acquiring the downstream channel e N A The value is invalid or cannot be retrieved or DOCSIS is not enabled Obtain US The DOCSIS upstream channel descriptor UCD acquisition status Parameters e YES The UCD is acquired e NO The set top is acquiring the UCD or the downstream channel e N A The value is invalid or cannot be retrieved or DOCSIS is not enabled Establish IP Displays whether the cable modem has acquired its IP address typically from a Dynamic Host Configuration Protocol DHCP server e YES The IP address is acquired e NO The s
13. a warm reset 6 To abort a search without waiting the 40 seconds the POWER key can be pressed to cause an immediate warm reset Note The Front Panel will display hunt after a cold reset from the front panel This indicates that the product is in a Round Robin Hunt Mode hunt will continue to be displayed until the proper stream is detected In Band Status This diagnostic displays the in band status for the last attempted tuned channel The information is updated every 5 seconds IN BAND STATUS IN BAND TUNER 1 MODE CARRIER LOCK R LOCK DATA YES FREQUENCY 0267 000 MHz SNR 26 4 dB FAIR 5 SECOND ERROR COUNTS UNCORRECTABLE 0000 CORRECTABLE 0000 IN BAND TUNER 2 MODE CARRIER LOCK PCR LOCK DATA FREQUENCY SNR N A 5 SECOND ERROR COUNTS UNCORRECTABLE N A CORRECTABLE N A 28 4 DIAGNOSTICS Figure 4 5 Front panel display for in band diagnostic Data activity indicator IB diagnostic Carrier lock indicator indicator L locked U unlocked The In Band Status fields are Field Description Mode The values displayed on the OSD are 64 OAM 64 OAM digital channel 256 OAM 256 OAM digital channel Carrier Lock Indicates whether the in band receiver is locked to the carrier If a digital carrier is not present it indicates the carrier is not locked OSD Front panel Description YES L Carrier locked NO U Carrier not locked PC
14. accept any interference received including interference that may cause undesired operation FCC DECLARATION OF CONFORMITY Motorola Inc Connected Home Solutions 101 Tournament Drive Horsham PA 19044 1 215 323 1000 declares that the DCH3200 receiver complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device CANADA INDUSTRY CANADA IC This Class B digital device complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada Caring for the Environment by Recycling When you see this symbol on a Motorola product do not dispose of the product with residential or commercial waste Recycling your Motorola Equipment Please do not dispose of this product with your residential or commercial waste O Some countries or regions such as the European Union have set up systems to collect and recycle electrical and electronic waste items Contact your local ETT authorities for information about practices established for your region If collection systems are not available call Motorola Customer Service for assistance 2007 Motorola Inc All rights reserved No part of this publication may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from Motorola Inc MOTOROLA and the Stylized M logo are registered in the US Patent and Trademark Office CableCARD
15. blank if the value is invalid or no value can be retrieved 54 4 DIAGNOSTICS Interactive Status This diagnostic describes the interactive information that is displayed only when Thin Client platform is running The information on the OSD and front panel is updated at least once every 5 seconds while the diagnostic is displayed This is an example of a code module display with status descriptions INTERACTIVE STATUS IP ADDRESS UPM UPSTREAM ID DOWNSTREAM ID STATE MAC ABORT CNTR SOCKET PORT STATE UNUSED UNUSED UNUSED UNUSED UNUSED 000 000 000 000 00000000 0000 0000 UNCONFIG 0000 Figure 4 10 Interactive status front panel display The Interactive Status fields are Field Description IP Address The IP address in dotted decimal format xxx xxx xxx xxx assigned by the NC 1500 to the DCH3200 0 0 0 0 is displayed if the IP address is not configured or unknown UPM The upstream modem address value is the same as the terminal ID assigned by the DAC 6000 It is a unique system generated eight digit integer between 1 and 16777215 00000000 is displayed when the UPM is not configured or if it is unknown Upstream A four digit decimal value from 0000 to 9999 assigned by the DAC 6000 to the DCH3200 ID 0000 is displayed if the Upstream ID is not configured or if it is unknown Downstrea A four digit decimal value from 0000 to 9999 assigned by the DAC 6000 to the DC
16. dO E UA E O kere are 42 LAT Ts TT SERES aeree cod EL Re MERO eg nd fraud emp quU ium um Got bol OE 42 INTERAC B SIUS oni coa efe Ae its Cose up ble Su eu Mo SL M d 46 User Seti SERES ucc iecit ao atout UR LO A REA ORG IRURE DUE RUNDE duode MR dede 49 acu T 51 Application Specific Information eee e 54 Interactive DEBES Decreto tacit uas Raum tuoos taco unas vas id bella MR S S UA pR SE c Bad han IE 55 Keypad Front Panel Indicators sss entente 57 5 Troubleshooting sss eterne teret tet tette tette tette tentes 59 Figures Figure 1 1 Front and rear views nettement ern ne tnter nes 1 Fig re 2 E Frontpanel seu eee terr e ene d ee 5 Fidure2 2 Rear panel e Rb nde date a It RU CREE netus 7 Figure 3 1 Cabling to an HDTV 12 Figure 3 2 Cabling to an HDTV and an A V receiver 13 Figure 3 3 Cabling to a Standard Definition stereo TV 14 Figure 3 4 Cabling an audio receiver ee 15 Figure 3 5 Sample data devices you can connect to the DCH3200 sssssssssss 16 Figure 4 1 Example of the front panel display for the diagnostic main mgen eee eee 21 Figure 4 2 Example General Status display no error sss 22 Figure 4 3 Front panel display for Purchase Status diagnostic 24 Figure 4 4 Front panel display for the OOB diagnostic ee 26 Figure 4 5 Front panel display for in band diagnostic 29 Figure 4 6 Front panel display of a unit address see 30 Figure 4 7 Current channel status front panel displays 35
17. displays the user settings The format may vary The information on the OSD and front panel is updated when you display the diagnostic USER SETTING STATUS TV TYPE YPbPr OUTPUT 4 3 OVERRIDE CLOSED CAPTION SERVICE SELECTION ANALOG DIGITAL 16 9 10801 480i DISABLED cc1 PRIMARY LANG FONT SIZE FONT STYLE FONT COLOR FONT OPACITY FONT EDGE TYPE FONT EDGE COLOR BACKGROUND COLOR BACKGROUND OPACITY SETTINGS AUTO AUTO AUTO AUTO AUTO AUTO AUTO AUTO AUTO The User Setting Status fields are Setting Description TV Type Allows you to specify the style of television connected to the DCH receiver Options include 16 9 4 3 LETTERBOX and 4 3 PAN SCAN The 16 9 option is the default selection The options are used as follows e 16 9 designates that a widescreen television is connected to the DCH receiver e 4 3 LETTERBOX designates that a standard screen television is connected to the DCH receiver and that widescreen programs should be scaled to fit the screen with black bars above and below the picture e 4 3 PAN SCAN designates that a standard screen television is connected to the DCH receiver and that widescreen programs should be cropped so that the picture fills the entire screen HDMI YPbPr Output Allows you to specify the video output format of the DCH receiver for all content when the 4 3 override setting is Off or for all 480p 720p and 1080i content when the 4 3 override is used
18. for all 480p 720p and 1080i content when the 4 3 override is used Options include 1080i 720p 480p and 480i By default the 1080i option is selected The options are used as follows e 1080i The DCH receiver will present programs in the High Definition 1080i format 1920 x 1080 pixels e 720p The DCH receiver will present programs in the High Definition 720p format 1280 x 720 pixels e 480p The DCH receiver will present programs in the Enhanced Definition 480p format 720 x 480 pixels e 480i The DCH receiver will present programs in the Standard Definition 480i format 720 x 480 pixels Some televisions may only support certain video formats Please consult your television s user manual for more information on format compatibility The DCH receiver can detect when the HDMI connection is in use If you are not using the HDMI connection on the DCH receiver the HDMI YPbPr Output setting will display as YPbPr Output in the User Settings Menu 4 3 Override The 4 3 Override setting allows you to specify the video output format of the DCH receiver when it is tuned to a standard definition program or playing back a standard definition program from the DVR Options include 480i 480p Stretch and Off By default the 480i option is selected The options are used as follows e 480i The DCH receiver will present standard definition programs in the Standard Definition 480i format 720 x 480 pixels
19. shown in this illustration do not support HDTV For HDTV connection information see Cabling to an HDTV for Video in this section 3 INSTALLATION Data Device Connections The DCH3200 provides optional high speed data services such as Internet access USB Ethernet and more The functionality of each data device port requires and depends on installed application software The DCH3200 rear panel provides the following data ports USB 2 0 Can be used to daisy chain USB devices such as printers and storage devices or to interface with keyboards joysticks and other USB PC peripherals Ethernet 10 100 Mbps RJ 45 port IEEE 1394 Can be used to connect an MPEG 2 compatible display device The DCH3200 front panel provides USB 2 0 Can be used in the same manner as the rear panel USB 2 0 port Figure 3 5 Sample data devices you can connect to the DCH3200 DCH3200 USB Audio video devices devices 3 INSTALLATION Operational Check for the Remote Control The operational check tests communication with the remote control Table 3 1 Operational check procedures Feature Testing Procedure Power on Press POWER on the remote control to turn on the DCH3200 Tune to the output channel 3 or 4 if using the RF output Channel selection Scan through the channels using the CHANNEL or keys Tune to several channels by entering the channel number using the numeric keys V
20. was not received by the product e VALID or INVALID as set by the Host Validation Message received from the headend e BINDING if the CableCARD is busy with the binding authentication process e NOT BOUND if Card validation status in not bound for CableCARD reasons e HOST CERTIFICATE INVALID if the status is not bound because the Host Certificate was invalid e HOST SIGN FAILED if status is not bound because of failure to verify Host s SIGN e AUTH KEY FAILED if status in not bound because of failure to match AuthKey from the Host Device e FAILED if binding failed for other reasons Pairing Rpt Method Set to MMI or Reportback as received by a message from the headed or set to Unknown if the headend message was not received MSO Phone Number MSO Phone Number as configured at the headend CableCARD 32 4 DIAGNOSTICS Field Description Object Name Code object name executing on the CableCARD Object Ver Code object version executing on the CableCARD Manufacturer CableCARD manufacturer HW Version Version number provided by the CableCARD 33 4 DIAGNOSTICS Current Channel Status CURRENT CHANNEL STATUS PRIMARY A V SOURCE TUNER 1 IB TUNER 1 TYPE DIGITAL STATUS Acquired and Locked PREVIEW NO PURCHASABLE NO PURCHASED NO EPOCH Num 076 Auth Reason 0x12 Service 0 Status 3 ID 0x020001 H 120 Tuned Frequen
21. Channel ID The upstream channel identifier 0 to 255 If the value is invalid or cannot be retrieved or DOCSIS is not enabled N A is displayed Power Level The upstream channel power level in dBmV If the value is invalid or cannot be retrieved or if DOCSIS is not enabled 000 is displayed Symbol Rate The upstream channel symbol rate in mega symbols per second If the value is invalid or cannot be retrieved or if DOCSIS is not enabled 0 000 is displayed Known MAC Displays up to 32 MAC addresses learned by the DCH3200 cable modem including the Addresses Set Top MAC and future MAC addresses assigned by DSG in hexadecimal format XX XX XX XX XX XX ON two screens if necessary If the value is invalid or cannot be retrieved or if DOCSIS is not enabled no values are displayed Application Specific Information This diagnostic displays information about application servers APPLICATION SPECIFIC INFORMATION NO ADDITIONAL INFORMATION SERVER 1 NAME SRV 1 IP ADDR SERVER 2 NAME SRV 2 IP ADDR SERVER 3 NAME SRV 3 IP ADDR SERVER 4 NAME SRV 4 IP ADDR SERVER 5 NAME SRV 5 IP ADDR The fields are Field Description Server Name The application server name of up to 14 alphanumeric characters It is blank if the value is invalid or no value can be retrieved Srvr IP Addr The application server s IP address in dotted decimal format xxx xxx xxx xxx each xxx is from D to 255 It is
22. DCH3200 is waiting for status or a transmission control message 00 INVALID The interactive state is unknown or invalid MAC Abort This counter increments every time the MAC layer reaches the cell abort count limit It is Cntr reset by the successful upstream transmission of a cell for example when the DCH3200 receives an ACK If the counter reaches the MAC abort count limit the DCH3200 assumes the MAC layer is unavailable due to noise congestion or some other problem The DCH3200 stops transmitting data upstream reports an error to the calling function and attempts to re enter the network using the initialization process 0000 is displayed as the default or if the MAC Abort CNTR is not configured or unknown Socket Port The socket mode and activity State e UNUSED The socket is not being used e OPENED The socket is open e READY The socket is ready to send or receive e RECEIVING The socket is receiving data from the application server e SENDING The socket is sending data to the application server e UNKNOWN The socket state is invalid or unknown 56 4 DIAGNOSTICS Keypad Front Panel Indicators This diagnostic verifies the functionality of the front panel indicators and the front panel keypad Each highlighted character corresponds with a front panel key press KEY PAD LED TEST 5 5 TROUBLESHOOTING Troubleshooting guidelines follow If problems still
23. FACE PORT STATUS 1394 ACTIVE PORTS 0 DATA XMISSION NOT ACTIVE 5C IMPLEMENTATION NO COPY CONTROL Copy Free CYCLE MASTER NODE YES IRM NODE YES ROOT NODE YES LOOP DETECTED NO EUI 64 0x0018COFFFEO6BFOD CONNECTED DEVICES 01 DEVICE ID 0x0018COFFFEO6BFOD N A Page 3 of 4 vvv Scroll Down vvv AAA Scroll Up AAA INTERFACE PORT STATUS USB DEVICES NO DEVICES Page 4 of 4 4 4 DIAGNOSTICS The Interface Status fields are Field Description DOCSIS Tuner amp Xmitter Indicates if enabled indicates if active 1394 I O Device Indicates if enabled indicates if active USB I O Device Indicates if enabled indicates if active Ethernet Device Indicates if enabled indicates if active Parallel Port Indicates if enabled indicates if active IR Xmit Indicates if enabled indicates if active Hard Drive Status Indicates if enabled indicates if active Smart Card Indicates if enabled indicates if active HDMI Port If a device is connected to the HDMI port only the following diagnostics display to help troubleshoot the HDMI interface They all display N A if no device is connected to the HDMI port or the value is invalid or cannot be retrieved e Device Connected Indicates whether a device is connected to the HDMI port Yes or No e Repeater Indicates whether the connected device is a repeater Yes or No e Vi
24. Figure 4 8 RF upstream modem front panel display 38 Figure 4 9 Front panel display for code modules 40 Figure 4 10 Interactive status front panel display ee eee 55 vi CONTENTS Tables Table H Front parl te tenn Steet cand eal dein ettet the e de tte Table 2 2 Rear panel connections retener tette tentent Table 3 1 Operational check procedures enne vii 1 INTRODUCTION This manual provides instructions for cable operator personnel to install the Motorola DCH3200 All Digital High Definition Cable Receiver This unit includes a high end processor expanded memory and enhanced graphics to support digital and on demand broadcast and interactive services It provides a full complement of interconnection options The DCH3200 provides advanced capabilities including Authorization and purchase of on demand programming High Definition television HDTV video decoding HDTV output through component video YPbPr High Definition Multimedia Interface HDMI or IEEE 1394 Surround sound audio through a variety of analog and digital interconnection options Built in DOCSIS cable modem Ethernet and Universal Serial Bus USB 2 0 ports for future home networking applications Adaptability to various software platforms As with all Motorola digital cable receivers the hardware features are enabled by core operating and third party application software Figure 1 1 Front and rear views OO 4
25. For RF output no further audio connection is required Baseband Audio L and R If the audio receiver does not support Dolby Digital use the baseband AUDIO L and R outputs to connect to the audio receiver Connect the stereo audio cable to the AUDIO L and R connectors on the DCH3200 and the audio left and right connectors on the TV If the equipment supports it use the optical SPDIF or coaxial digital SPDIF output instead of the AUDIO L and R outputs In most cases these outputs offer better audio quality including support for 5 1 Surround Sound The cabling diagrams show sample audio video A V connections to an audio receiver where the receiver functions as an A V router When connecting to an audio receiver reference its installation instructions for directions on connecting to baseband and digital audio S PDIF ports The VCR and TV receive their A V signals from the currently selected input device on the audio receiver This is important when the subscriber has another A V device such as a DVD player a secondary VCR a CD player or other electronic component We recommend connecting the TV to the monitor output so on screen menus for the receiver can be displayed In many cases the receivers themselves have interactive on screen menus Installation Overview 1 Determine if you are connecting to a High Definition Use the component video YPbPr HDMI or IEEE 1394 outputs No other video TV or monitor c
26. H3200 m ID 0000 is displayed if the Downstream ID is not configured or if it is unknown State The interactive status of the DCH3200 Front OSD Description Panel U UNCONFIG The DCH3200 is not configured for the interactive system and the platform should run as pre interactive C MAC CONNECT The DCH3200 is waiting to establish connection to MAC PID Stream 55 4 DIAGNOSTICS Field Description dc INIT WAIT DC O The DCH3200 is in the interactive initialization state and RC waiting for the default configuration or the contention channel list messages IL WAIT LM ACK The DCH3200 is in the interactive initialization state and waiting for Link Management Response ACK for Local Address Message I SO WAIT SO ACK The DCH3200 is in the interactive initialization state and waiting for a Sign On acknowledgement I LA WAIT LA OR SO The DCH3200 is in the interactive initialization state and waiting for Logical Address or Sign On with verification Frequency message SI INIT STOPPED The DCH3200 is in the interactive initialization state and the TransMode has stopped r dc RUN WAIT DC O The DCH3200 is in the interactive state and waiting for the RC default configuration or the contention channel list messages r RUNNING Interactive state is running sending idle messages and waiting for any prepare for poll or MAC messages S RUN STOPPED The interactive run state has stopped and
27. INSTALLATION MANUAL DCH3200 Installation Manual M MOTOROLA IMPORTANT SAFETY INSTRUCTIONS Read these instructions Keep these instructions Heed all warnings Follow all instructions Do not use this apparatus near water The apparatus shall not be exposed to dripping or splashing and no objects filled with liquids such as vases shall be placed on the apparatus Clean only with dry cloth Do not block any ventilation openings Install in accordance with the manufacturers instructions Do not install near any heat sources such as radiators heat registers stoves or other apparatus including amplifiers that produce heat Do not defeat the safety purpose of the polarized or grounding type plug A polarized plug has two blades with one wider than the other A grounding type plug has two blades and a third grounding prong The wide blade or the third prong is provided for your safety If the provided plug does not fit into your outlet consult an electrician for replacement of the obsolete outlet Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the apparatus Only use attachments accessories specified by the manufacturer Unplug this apparatus during lightning storms or when unused for long periods of time Refer all servicing to qualified service personnel Servicing is required when the apparatus has been damaged in any way s
28. J OO l ETHERNET Card DEVICE ONLY O TOM E bl lI ma L uwe eme velan 1 INTRODUCTION Features Tuners One 54 to 864 MHz video tuner with digital MPEG 2 Main Profile High Level High Definition video processor One dedicated tuner for the DOCSIS high speed data voice services channel up to 860 MHz One dedicated tuner for the out of band OOB control channel Standard Audio Video Features ITU standard 64 256 OAM FEC enhanced adaptive equalizer DES based encryption DCIll via inserted CableCARD access control Out of band data receiver 70 130 MHz 2 048 Mbps Digital video scaling picture in graphics 32 bit 2D graphics support in hardware Macrovision copy protection High Definition video output through o HDMI also compatible with DVI using an HDMI to DVI converter cable o Component Video YPbPr o IEEE 1394 Standard Definition video output through o S Video o Baseband o RF Audio output through o Digital audio S PDIF ATSC standard Dolby Digital AC 3 electrical or optical o Baseband L R Standard Data Features Integrated DOCSIS 1 0 1 1 2 0 capable cable modem 32MB flash memory 128 MB SDRAM 256 MB optional One rear and one front Universal Serial Bus USB 2 0 port dual connector interface 10 100 Mbps Ethernet Port RJ 45 On board real time RF return DOCSIS compliant 1 INTRODUCTION Standard Miscellaneous Features e Unswitched AC accessory outlet e
29. LKC The last known carrier LKC the frequency of the last tuned downstream channel used if the embedded cable modem enters hunt mode It can be 54 to 860 MHz If the value is invalid or cannot be retrieved Carrier Lock is NO or if DOCSIS is not enabled N A is displayed Mode The DOCSIS downstream channel modulation OAM 64 or OAM 256 If the value is invalid or cannot be retrieved Carrier Lock is NO or if DOCSIS is not enabled 000 is displayed Power Level The downstream channel power level in dBmV If the value is invalid or cannot be retrieved Carrier Lock is NO or if DOCSIS is not enabled 000 is displayed SNR The estimated downstream channel carrier signal to noise ratio in the format xx x dB It is the value reported as SNR in the MIB If the value is invalid or cannot be retrieved Carrier Lock is NO or if DOCSIS is not enabled 00 0 is displayed Upstream Cha nnel carries data from the set top to the headend Frequency The center frequency of the channel to which the DOCSIS upstream channel receiver is tuned It can be 5 to 42 MHz If the value is invalid or cannot be retrieved Carrier Lock is NO or if DOCSIS is not enabled N A is displayed Mode The DOCSIS upstream channel modulation QPSK QAM 8 OAM 16 QAM 32 OAM 64 or OAM 128 If the value is invalid or cannot be retrieved or if DOCSIS is not enabled N A is displayed 53 4 DIAGNOSTICS Field Description
30. MI connection the TV and the DCH receiver exchange information to automatically determine the best possible TV TYPE and HDMI YPbPr OUTPUT settings You can change these settings at any time e To cause the HDMI TV and DCH receiver to re exchange information to restore the automatic settings select Restore All Defaults with the HDMI connection in place and the TV powered on 3 To exit the menu and save your settings press the power or menu key Graphics Overlaying the Video The DCH3200 can generate graphics that overlay the video programming or fill the entire television screen Common examples include on screen menus such as the User Setting menu closed captions and IPG The DCH3200 overlays these graphics whenever you open a menu enable closed captions or scroll through a program grid On screen graphics are available for all DCH3200 video outputs except IEEE 1394 20 4 DIAGNOSTICS Diagnostics are displayed on the on screen display OSD and front panel display They confirm proper installation including e Checking error states and signal integrity e Identifying the cable terminal on the network e Verify communications with the headend For the diagnostics described in this section e All indicators are in decimal notation unless otherwise noted e All signal level and quality indicators use a 1 to 100 scale unless otherwise noted e All sample displays are illustrative actual data may differ from the e
31. Messaging capabilities e Digital diagnostics e Full feature access from front panel using a fourdigit seven segment VFD display If You Need Help If you need assistance while working with the DCH3200 contact the Motorola Technical Response Center TRC e Inside the U S 1 888 944 HELP 1 888 944 4357 e Outside the U S 1 847 725 4011 e Motorola Online http businessonline motorola com The TRC is on call 24 hours a day 7 days a week In addition Motorola Online offers a searchable solutions database technical documentation and low priority issue creation and tracking For specific toll free numbers when calling from outside the United States please refer to your product manual or our Web page Calling for Repairs If a Motorola set top requires repair service please call one of the following Motorola Authorized Service Centers Company From USA or Canada Outside USA or Canada World Wide Digital 1 800 227 0450 1 956 541 0600 Teleplan 1 800 352 5274 1 302 322 6088 To ensure efficient service request a Return for Service Authorization RSA number Be sure to display the RSA number prominently on all equipment boxes The Service Center will provide the shipping address of the location performing your repairs To ship your equipment for repair e Pack the unit securely if possible in its original factory shipping carton e Print or display the RSA number so it is easily visible on all equipment boxes e Enclose a not
32. OLL STATUS PURCHASES UNSENT 00 UNACK LAST SEQ NUM 0000 LAST RB TIME Jan 01 1970 00 00 00 IPPV STATUS DISABLED LAST POLL STATUS PREP CMD 0 N A PREP ACK 0 N A POLL REQ 0 Jan 01 1970 00 00 00 POLL ACK 0 Jan 01 1970 00 00 00 STACK LIMIT 00000010 SHOW COUNT 00000000 CREDIT TOTAL 0000010000 DEBIT TOTAL 0000000000 Figure 4 3 Front panel display for Purchase Status diagnostic Purchase indicator On when IPPV is enabled Number of unsent purchases The Purchase Status fields are Field Description Unsent The number of purchases in the DCH remaining to be polled It can be an integer from 0 to 63 Unack The number of reports that have not been acknowledged by the controller It is an integer Last Seq Num The last acknowledged sequence number of a purchase sent by the controller It is a 16 bit unsigned hexadecimal number Last RB Time The last time the DCH3200 attempted to report back purchases to the controller in GPS seconds IPPV Status If IPPV is enabled the IPPV status indicator is on If IPPV is disabled the IPPV status indicator is off Prep CMD Last Prepare for Poll Command sequence number and time of the last prepare for poll request command that was sent by the controller Note that each requesting process maintains an independent sequence of poll requests to uniquely identify the poll responses Prep ACK Last Prepare for Poll Acknowledge sequence number an
33. R Lock Indicates whether the in band receiver is locked to the current program clock reference for a digital video service on the specified tuner If a digital carrier is not present it indicates the PCR is not locked Data Indicates whether data is being carried on the in band stream The indicators cover all packet processors regardless of the stream they are monitoring OSD Front panel Description YES On In band data detected within last 5 seconds NO Off In band data not detected within last 5 seconds Frequency The In band frequency is center RF carrier frequency tuned for the digital service on the specified tuner The frequency is displayed in MHz in xxxx xxx format and ranges from 54 to 860 MHz SNR When carrier lock has been established displays an estimate of the carrier signal to noise ratio in dB with an explanation GOOD Good value FAIR Marginal signal level check the signal POOR Unusable signal INVALID Invalid SNR value 5 Second Error Counts Indicates the number of correctable and uncorrectable digital multiplex errors up to 9999 It is updated every 5 seconds and reset each time the DCH3200 is power cycled or another digital multiplex is tuned The maximum value displayed is 9999 even if there were more than 9999 errors 29 4 DIAGNOSTICS Unit Address This diagnostic displays the unit address of the CableCARD if inserted UNIT ADDRESS T
34. VPC INSTALLED NO CableCARD INSERTED YES UNIT ADDRESS 000 02989 96882 195 OOB ADDRESSES NETWORK 085 14316 55765 159 MULTICAST 16 FOR POLL 0x4444 0x3333 0x2222 0x1111 SERIAL NUMBER 298996882195 MAC ADDRESSES MAC Addressl 00 17 EE ED 27 68 MAC Address2 00 18 CO 06 BF 0B MAC Address3 00 18 CO FF FE 06 BF OD MAC Address4 00 18 CO 06 BF OC MAC Address5 00 17 EE ED 27 69 Page 1 of 2 vvv Scroll Down vvv Figure 4 6 Front panel display of a unit address 30 4 DIAGNOSTICS The Unit Address fields are Field Description TvPC Indicates whether the TvPC renewable security system is installed Installed NO TVvPC is not installed Note the DCH3200 does not include a TvPC slot CableCARD YES CableCARD is inserted Inserted NO CableCARD is not inserted Unit A unique decimal number that indicates the unit address or physical address Address OOB Addresses Network The DCH3200 network address displayed in decimal format Multicast Specifies the stream to which the OOB multicast 16 addresses are assigned The 16 Address stream type and multicast 16 addresses cycle on the OSD every 5 seconds The valid For stream types nnnn are Net Network EMM EMM SCC SCC ECM Dnld Download Data Data Poll Polling packet identifier PID The 16 bit multicast address is displayed in 4 byte hexadecimal format The Multicast 16 addressed messages filter on a 16 bit multicast address Th
35. aptions and program guides are not displayed by the DCH receiver On screen graphics and captions may still be overlaid by your TV if enabled Alternatively use HDMI or component video instead No closed captions display e Verify on the User Settings menu that closed captions are enabled on the DCH receiver e Verify that closed captions are enabled on the TV Note Closed captioning may not be available on the current program There are black bars to the right and left of the picture Wide screen TVs display 4 3 programs in this format unless set to Stretch Turn on the 4 3 OVERRIDE feature in the User Settings menu This enables most wide screen TVs to stretch the video to fill the screen see your TV manual for information about stretching 4 3 video e f the DCH3200 is connected to a wide screen TV verify that the TV TYPE is set to 16 9 in the User Settings menu Many HD programs are broadcast in pillar box format with black bars to the left and right of the picture These programs are broadcast in 16 9 HD formats even though the video is not 16 9 There are black bars above and below the picture All 4 3 HDTVs display HD programs in letterbox format black bars above and below the picture because of the shape of the display screen e Turn on the 4 3 OVERRIDE feature in the User Settings menu This enables most standard screen TVs to display a full screen picture when the DCH3200 is tuned to a 4 3 prog
36. cy 573 0000 MHz VCT ID 1 CCI 0x00 APS 0x00 RC Flag 0x00 CIT 0x00 ORM OxO1 RS FOREVER Page 1 of 2 vvv Scroll Down vvv This diagnostic displays a status of the last attempted tuned channel on the in band stream The channel type determines the status display AAA Scroll Up AAA CURRENT CHANNEL STATUS IB TUNER 2 TYPE STATUS N A PREVIEW PURCHASABLE PURCHASED EPOCH Num Auth Reason Service N A Status N A ID N A CH N A Tuned Frequency N A VCT ID N A CCI N A APS N A RC Flag N A CIT N A DRM N A RS N A Page 2 of 2 34 4 DIAGNOSTICS Figure 4 7 Current channel status front panel displays Purchasable indicator Preview indicator D G i Li Digital channel indicator Epoch authorization code The Current Channel status fields are Field Description Type Indicates whether the channel is analog or digital OSD Front panel Description DIGITAL d Digital aaa Displays the encryption mode for the channel on the OSD and front panel It is updated every 5 seconds For a digital channel ENC encrypted UNE unencrypted CLR clear bb Digital channels only The current epoch authorization reason is displayed in the hexadecimal format Oxbb on the OSD and front panel In Band Digital channels only The center RF carrier frequency for the digital service It can be Frequency from 54 to 860 MHz Authorized Indicates whether the DCH3200 is authoriz
37. d or DOCSIS is not enabled System Up The Days Hours Mins minutes and Seconds the DOCSIS system has been Time operational If the value is invalid or cannot be retrieved or if DOCSIS is not enabled each field displays zeros IP Addresses The Cable Modem and Set Top IP addresses in dotted decimal format xxx Xxx XXX XXx Each byte value is padded with zeros when necessary For example 10 0 1 10 is displayed as 010 000 001 010 If the value is invalid or cannot be retrieved or if DOCSIS is not enabled 000 000 000 000 is displayed MAC The Cable Modem and Set Top MAC address in hexadecimal format xx xx XX XX XX XX Addresses Each byte value xx ranges from 00 to FF and is padded with zeros when necessary For example 0 0 2D 1 F1 D is displayed as 00 00 2D 01 F1 0D If the value is invalid or cannot be retrieved or if DOCSIS is not enabled 00 00 00 00 00 00 is displayed Downstream Channel carries data from the headend to the set top Carrier Lock e YES The cable modem is locked to a DOCSIS downstream channel e NO The cable modem is not locked to a downstream channel e N A The value is invalid or cannot be retrieved or DOCSIS is not enabled Frequency The center frequency of the channel to which the DOCSIS downstream channel receiver is tuned It can be 54 to 860 MHz If the value is invalid or cannot be retrieved downstream Carrier Lock is NO or if DOCSIS is not enabled N A is displayed
38. d time of the last Report 24 4 DIAGNOSTICS Field Description Purchase request sent by the controller Poll Request Sequence number and time of the last send poll buffer command that was sent by the controller Poll Sequence number and time of the last Poll Acknowledge message sent by the Acknowledge controller Stack Unit Unit used in purchase processing Show Count Count used in purchase processing Credit Total Credit used for purchase processing Debit Total Debit used for purchase processing Out Of Band OOB Status This diagnostic indicates the out of band control channel status The information is updated every 5 seconds 00B STATUS OOB FREQUENCY 075 25 MHz CARRIER LOCK YES 7 YES DATA EVM DATA YES SNR 20 0 dB GOOD AGC 14 X GOOD EVM PROVIDER ID 0x0001 EVM PIO 0x1503 NETWORK PIO 0x0777 HUNT MODE LKC Hunted 075 25 MHZ 25 4 DIAGNOSTICS Figure 4 4 Front panel display for the OOB diagnostic Data activity indicator EMM data activity indicator OOB Carrier lock indicator diagnostic L locked U unlocked indicator The Out Of Band Status fields are Field Description OOB Indicates the OOB tuner center frequency from 70 to 130 MHz Frequency Carrier Lock In dicates whether the OOB receiver is locked to the carrier OSD Front panel Description YES L Carrie
39. dard Definition 480i 720 x 480 pixels 2 OVERVIEW The Format button is intended to allow you to select a video output format that is compatible with a connected display device Some televisions may not support all four video formats listed above The Format button provides an easy method for selecting an output format that is compatible with your television Operation The Format button is intended to complement the User Settings Menu see User Setting Status It is not intended to replace the User Settings Menu The User Settings Menu is the preferred method of optimizing the DCH3200 to operate with your specific television If you cannot get a video display when the DCH3200 is connected to your television via Component Video or HDMI cables use the Format button to select a video output format that results in a viewable picture on the display screen Once a viewable picture is available please use the User Settings Menu to optimize the DCH3200 display settings for your specific television Video Format Indicators Front Panel Display The front panel display of the DCH3200 is equipped with four indicators to the right hand side of the display that are used to indicate the currently selected video output format on the Component Video YPbPr and HDMI outputs As the Format button is depressed the front panel format indicators will change to illuminate the currently selected video output format in use by the DCH3200 Note There are so
40. deo Xmission transmission Indicates whether the DCH3200 is transmitting video over the HDMI port Not Active or Active e HDCP Enabled Indicates whether the DCH3200 is using HDCP to encrypt video transmitted over the HDMI link Yes or No If the Video Xmission status is Not Active the HDCP Enabled status is No e Output Format Indicates the timing format of the video sent through HDMI 1920 x 10801 1920 pixels wide by 1080 pixels high interlaced 1280 x 720P 1280 pixels wide by 720 pixels high progressive 720 x 480P 720 pixels wide by 480 pixels high progressive 720 x 4801 720 pixels wide by 480 pixels high interlaced 640 x 480P 640 pixels wide by 480 pixels high progressive e Aspect Ratio Indicates the aspect ratio of the video sent through HDMI 4 3 or 16 9 EDID Data Indicates the video timing formats that were read from the Extended Display Identification Data EDID register for the connected device in particular the detailed timing description blocks The list displays all of the formats that the DCH3200 could read up to a maximum of 12 formats If the DCH3200 cannot read any formats EDID Data is blank An asterisk after the aspect ratio means the DCH3200 supports the format If more than twelve video timing formats are discovered the supported formats only are listed first followed by up to twelve remaining formats 48 4 DIAGNOSTICS User Setting Status This diagnostic
41. dress 38 4 DIAGNOSTICS Code Modules This diagnostic includes information about the firmware loaded in flash memory and all non volatile code versions are installed on the DCH3200 When the native suite is running the diagnostics of the application operating system and all associated objects should be accessible ASTB INVD Boot Code 06 06 Platform Built Version 1813t Oct 25 2006 17 21 02 Digital Secure Processor M01 Analog Secure Processor N A Object Ver Status ID LO EngCSDOt 18 13 ENABLED 0897 0 39 4 DIAGNOSTICS Figure 4 9 Front panel display for code modules Download status Download data received indicator Number of segments remaining for download to complete Figure reflects 17012 segments remaining or Code module identifier bPC for the base platform CODE or SYS for the n i system object l L Alternating with e34 Indicator separating major and minor revision numbers 40 4 DIAGNOSTICS The Code Modules fields are Field Description Boot Code The boot code version in ASCII format Version The firmware version and build date in ASCII format Digital Secure The digital secure processor version in ASCII format Processor Analog The analog secure processor version in ASCII format Secure Processor Downloadable Lists all objects loaded or being loaded onto the DCH3200 in ASCII fo
42. e describing the exact problem Complete and enclose the checklist provided with the unit e Ship the unit PREPAID to the address provided by the Service Center 2 OVERVIEW Front Panel The front panel controls provide functional navigation if the remote control is lost or is temporarily out of service Certain functions such as those requiring a numeric entry require a remote control Some connectors are not enabled and require the support of application software Figure 2 1 Front panel MOTOROLA Table 2 1 Front panel 1 USB connector 2 Cursor menu navigation 3 Select selects menu options 4 Power turns the receiver on and off standby 5 Menu displays the menu 6 Guide displays the program guide 7 Info displays current channel and program information 8 Format change the video output format 9 Channel changes channel up or down The availability of certain features is dependent upon application support Front Panel Format Button The Format button located on the front panel of the DCH3200 allows you to quickly change the video output format on the Component Video YPbPr and HDMI outputs of the product The DCH3200 is capable of providing the following video formats on the YPbPr and HDMI video outputs e High Definition 1080i 1920 x 1080 pixels e High Definition 720p 1280 x 720 pixels e Enhanced Definition 480p 720 x 480 pixels e Stan
43. e user processor can define up to four multicast addresses in hardware and any message matching one of the four is processed Messages not matching the multicast address are discarded Serial The Host Serial Number is displayed on the Unit Address diagnostic screen Number MAC The DOCSIS Ethernet 1394 USB and MAC addresses are stored in protected flash Addresses and displayed in hexadecimal 4 DIAGNOSTICS Separable Security This diagnostic displays information on the inserted M CARD and CableCARD Interface with the DCH AAA Scroll Up Separable Security CARD Interface GOOD CableCARO IO 000 299 006 404 Host ID 044 000 025 204 Data IO 298 740 142 43 Validation UNKNOWN Pairing Rpt Method MMI MSO Phone Number 1 215 323 2000 CableCARD Object Name MCblCard Object ver 02 01 Manufacturer 0x0000 HW Version 0x0201 Page 2 of 2 Field Description CARD Interface CableCARD Interface is a status indication of the interface between the Host and CableCARD It will indicate Good if no errors are detected Error if there is an error establishing the CableCARD interface or Unsupported CARD if the inserted CableCARD is not an M CARD CableCARD ID The unique identifier provided by the CableCARD Host ID The unique identifier in the Host Device Certificate Data ID A value generated by the CableCARD for the Pairing report Validation e UKNOWN if a Validation message
44. ection 12 IEEE 1394 Audio and video device connection 13 Power cord connector The availability of certain features is dependent upon application support M Card The M Card is required to view cable television programs previously recorded programs on the DVR or interactive on demand programs The M Card should not be removed E 3 INSTALLATION Before You Begin Before you move or change components on the subscriber s entertainment system e Review the installation instructions e Determine if you are connecting to a standard analog NTSC TV supporting an RF input a composite baseband video input or an S Video input or a High Definition TV supporting component video input HDMI input or an IEEE 1394 input e Determine if the subscriber has other equipment to be connected to the terminal home theater or A V receiver VCR etc e Verify that you have the necessary cables and other required items e fthe terminal was previously used clear its hard drive before installing it at a new subscriber location Video Connection Options Use the following guidelines to determine the best video connection for the subscriber home entertainment system To determine the available video inputs on the TV check the manual supplied with the TV or the TV itself The DCH3200 offers the following video outputs Component HDTV and The YPbPr outputs provide component video the most widely supported YPbPr
45. ed for the currently tuned service YES authorized NO not authorized Purchasable Indicates whether the current program can be purchased for viewing OSD Front panel Description YES on Can be purchased NO off Cannot be purchased Preview Indicates whether the current program is in preview mode OSD Front panel Description YES on In preview mode NO off Not in preview mode MPEG Indicates whether the video processor is locked to the video stream Video Lock yEsS locked NO not locked MPEG Indicates whether the audio processor is locked to the audio stream Audio Lock YES locked NO not locked 35 4 DIAGNOSTICS Field Description PCR Lock Indicates whether the in band receiver is locked to the program clock reference PCR YES locked NO not locked CCl The copy control information 00 copy free 01 no more copies O copy once 1 never copy N A the value is invalid or cannot be retrieved APS The Analog Protection System for example Macrovision 00 No Macrovision 1 Type 3 Macrovision N A the value is invalid or cannot be retrieved RC Flag Displays whether the broadcast flag is present 0 no flag not defined 1 the flag is present enabled N A the value is invalid or cannot be retrieved CIT The constrained image trigger as delivered in the PRK or the Set DRM API 1 set 0
46. et top is acquiring its IP address e N A The value is invalid or cannot be retrieved or DOCSIS is not enabled Obtain Configuratio n File Displays whether the cable modem has downloaded its DOCSIS cable modem configuration file from the TFTP server e YES The cable modem configuration file has been successfully downloaded e NO The set top is downloading its cable modem configuration file e N A The value is invalid or cannot be retrieved or DOCSIS is not enabled eCM Registered Displays whether the embedded cable modem has registered with the cable modem termination system CMTS e YES DOCSIS registration is complete s NO DOCSIS registration is in progress or the set top could not register e N A The value is invalid or cannot be retrieved or DOCSIS is not enabled 52 4 DIAGNOSTICS Field Description Network Displays whether the cable modem has been granted access to the DOCSIS network Access e YES The cable modem was granted DOCSIS network access NO The set top is obtaining DOCSIS network access e N A The value is invalid or cannot be retrieved or DOCSIS is not enabled Initialize BPI The Baseline Privacy Interface BPI status e YES BPI has been successfully initialized for the cable modem e ND BPI initialization is in progress has failed or was not requested by the network e N A The value is invalid or cannot be retrieve
47. i format 720 x 480 pixels e 480p The DCH receiver will present standard definition programs in the Enhanced Definition 480p format 720 x 480 pixels e Stretch The DCH receiver will automatically stretch all standard definition programs to a widescreen aspect ratio and present the video in the format designated by the HDMI YPbPr Output setting Note that the Stretch option is only available when the TV Type setting is 16 9 e Off The DCH will create a widescreen version of a standard definition program by adding black bars to the left and the right of the picture and present the video in the format designated by the HDMI YPbPr Output setting Some televisions may only support certain video formats Please consult your television s user manual for more information on format compatibility If the HDMI YPbPr Output setting is 480i the 4 3 Override feature is disabled and is no longer selectable in the menu The 4 3 Override feature is available when the HDMI YPbPr Output setting is 1080i 720p or 480p Closed Turns closed captions off or on The front panel display indicates the status of the closed Caption captions Defaults to DISABLED Options are ENABLED or DISABLED Service Sets the service used for closed captions Selection e Digital PRIMARY LANGUAGE SECONDARY LANGUAGE 3 4 5 or 6 The default is PRIMARY LANGUAGE Font Size Sets the font size for closed captions Defaults to AUTO Options are AUTO STANDARD LARGE o
48. ideo For the best possible HDTV video quality e If the TV has an HDMI input connect it to the DCH3200 HDMI output If the TV has a DVI input you can connect it to the DCH3200 HDMI output using and HDMI to DVI converter cable or adapter s Ifthe TV has neither an HDMI nor a DVI input but has an IEEE 1394 input connect it to the DCH3200 IEEE 1394 output If you use IEEE 1394 on screen graphics do not display e Otherwise use the component video Y Pb and Pr connectors Note Be sure to match up each signal to the same connection on the TV Otherwise the colors will not appear correctly on your TV Figure 3 1 Cabling to an HDTV i Component video HDMI IEEE 1394 connection connection connection DCH3200 CABLE N 9 FF B C 7 Cable in Because HDMI and IEEE 1394 provide both video and audio output no additional audio connections to the TV are required if you use either of these connections COMPONENT VIDEO INPUT y Pb ON CABLE ANTENNA IN IEEE 1394 HDMI 5 Optional lt D ChS Optional 3 INSTALLATION Cabling to an HDTV and an A V Receiver Figure 3 2 Cabling to an HDTV and an A V receiver D N fil L R audio Video S Video HDMI IEEE 1394 Digital audio Digital audio connection connection connection connection connection optical connection coaxial connection
49. io Connection Option Sissies i eie e e boe utat 10 Installation OVBEVIBU s dos otro dca scat isl decre sd de Oen dix uS 10 Cabling to an HDTV for VIdBO an rade bte tup npa a Ur eh IU o RE Ee 12 Cabling to an HDTV and an A V Receiver 13 Cabling to a Standard Definition TV and an A V Receiver 14 Cabling to a Standard Definition TV and Audio Receiver sss 15 Data DEVICE CORNEECHONS xar dle iw tende ade Erden bu Eo LH e ERRAR 16 Operational Check for the Remote Control 17 Optimizing the High Definition Settings 17 Graphics Overlaying the Vido trente css sted ete terrere ec i etate 20 LABITUR EMI 21 Using the DISgrloStlCs a ceri ie tede pe ertet Ege te et ng fp eei e DEAS 21 General Satis spa RED Dite teda brat NS eu Rode iate a eid ure 22 PARC IAS B SEALE S are oes Drm esas raten Sea det aoa E E ect cae ented ait IA 24 Out Of Band 00B Status 25 Auli DUEB Tuner THT comet i a tener enn te a 27 Summary of Manual Selection of the OOB Frequency OSD Frequency Override Ti ren doen PAPER TCR 2 In BHO SEGEUS aini rena ditt HT 28 Unit Address cesset tonne A E E lige ati aa aaah tts 30 SBDaFablB SSC TUPI cee i50 iud cas eic tina ert A M ceu Red M ir M dar E porate 32 CONTENTS C rrent CME SEU Sesso cocta eoi eet erro Rod ct taf Sache oa ci adios Dana 34 REsModem Upstream fatum deat taa RM ER Mclean ata Ns Doha 37 Code TOO CVI Seascale en dede etes ota cene ete c a MM qus 39 Memor DOR HEBLIOR oracio detuvo to ero ad ada been
50. ion connection connection DCH3200 Cable in Standard Definition stereo TV INPUT Stereo VCR S VIDEO INPUT OUTPUT CABLE ANTENNA IN AUDIO VIDEO AUDIO VIDEO VIDEO CABLE E ANTENNA IN AUDIO 95 either or ctTl A V Receiver Because some entertainment equipment cannot simultaneously support baseband composite video and S Video never simultaneously connect both video inputs This connection method does not support HDTV For information see Cabling to an HDTV for Video in this section 3 INSTALLATION Cabling to a Standard Definition TV and Audio Receiver To connect to an audio receiver such as a home mini system use a daisy chain cabling connection The A V configuration illustrated below enables digital stereo recording including Dolby Surround sound Use only one set of composite input connectors on the audio receiver Figure 3 4 Cabling an audio receiver L R audio Video S Video Digital audio Digital audio connection connection connection optical connection coaxial connection DCH3200 CABLE IN AEN e h either or Standard Definition Audio stereo TV receiver INPUT OUTPUT pem KER COAXIAL S VIDEO VIDEO AUDIO AUDIO VIDEO S VIDEO D CONN ons i Oo ceo oce m The video connections
51. iver front panel e Check the batteries in the remote control Install new batteries if needed There is no audio when viewing cable channels e Verify that the mute button on the DCH receiver or the remote control has not been pressed Press MUTE on the remote control to restore sound e fthe DCH receiver audio output is connected to the TV verify that the mute button on the TV has not been pressed e f the DCH receiver audio output is connected to a home theater receiver verify that the receiver is set to the appropriate input source and the mute button on the receiver has not been pressed e Verify that you have the correct cables for the audio connections e Verify that the audio cables are firmly connected between the DCH receiver and the audio playback device TV receiver DVD player etc There is no audio from the center and or surround speakers of a home theater receiver connected to the DCH receiver Not all Dolby Digital programs feature full 5 1 surround sound In some cases the programs may only contain left and right stereo audio e Verify that the S PDIF cable coaxial or optical is firmly connected to the DCH receiver and the home theater receiver e Verify that the home theater receiver is set to a surround sound audio mode Dolby Digital Dolby Pro Logic II9 Dolby Pro Logic e Verify that the receiver is properly configured to work with all connected speakers There is no video o
52. lable in the Frequency Effect Dolby audio stream as indicated if the 0 1 is present in the Dolby 5 1 nomenclature for example Dolby 5 1 surround Valid values include OSD Display Description 0 LFE is not available 1 LFE is available for example Dolby 5 1 surround Muting State and Method The Audio and Video Mute Status indicates if the audio and or video has been muted by the software The audio mute is either On or Off The Video Mute describes the MPEG muting method selected by the software and indicates if the output video is in the mute state by displaying On or Off followed by the mute method Methods include OSD Display Description UNMUTED Displayed if mute method is not selected MUTE to STILL Displayed if the mute method includes stopping video and presenting a still frame similar to a pause function MUTE to Displayed if mute method presents a black screen BLACK Captions The captions mode displays captions present on the service Note The caption options are set via the User Setting Menu where the subscriber can enable closed captions and select options 1st Caption Row Ca ption Detected OSD Display Description 708 EIA 708 captions detected 608 EIA 608 captions detected 608 and 708 Both EIA 608 and EIA 708 captions detected None No Captions detected 43 4 DIAGNOSTICS 2 4 Caption Row
53. me scenarios where the DCH receiver does not change the video output format if the Format button is depressed In these scenarios the DCH3200 will flash the currently illuminated video format indicator on the front panel display If this should occur please use the User Settings Menu to make further changes to the video output settings of the DCH3200 receiver The availability of certain features is dependent upon application support 2 OVERVIEW Rear Panel The rear panel contains an unswitched power outlet connectors for video audio and RF cabling data output and modem and data interface connectors Some connectors are not enabled and require the support of application software Figure 2 2 Rear panel e 4 md e 0 99 m S 1 2 3 4 567 8 9 101112 13 Table 2 2 Rear panel connections 1 Cable In Connects to cable signal from your service provider 2 RF Out Ch 3 4 modulated audio video SDTV to TV or VCR 3 M Card Inserted M Card 4 Serial Service only 5 6 Digital Audio S PDIF Provides Dolby Digital 5 1 audio or PCM output 7 S Video Connects to S Video SDTV input of TV or VCR 8 YPbPr Component video output HDTV 8 Video Audio Out Composite Video SDTV Audio inputs and outputs 9 HDMI High Definition TV HDTV connector 10 USB 2 0 High Speed peripheral device connection 11 Ethernet Network conn
54. n the TV screen e Verify that the TV is powered on and set to the appropriate input source for the DCH receiver e Verify that the DCH receiver is powered on and tuned to an authorized cable channel e Veri 3 y that all video cables between the DCH receiver and the TV are firmly 59 5 TROUBLESHOOTING Problem Possible Solution connected e Verify that the coaxial cable feed is firmly connected to the DCH receiver and the wall jack e fthe DCH receiver video output is connected to a home theater unit verify that the home theater unit is powered on and set to the appropriate input source e fthe DCH receiver video output is connected to a TV through an HDMI connection power off the TV and then power off the DCH receiver Wait one second and then power on the devices Not all HDTVs can display every output format 1080i 720p 480p or 480i available on the DCH receiver To select a different format e Ensure that your DCH receiver is plugged into a power outlet and is turned off e Press the MENU key on the front panel Your settings are displayed on the DCH receiver front panel display e Press the A and V keys to display the HDMI YPbPr OUTPUT setting e Press the K key to cycle through the available output formats until a picture displays on the TV No graphics or program guides appear on the TV screen If you use the IEEE 1394 connection on screen graphics including closed c
55. o LED display for this diagnostic The Memory Configuration fields are Field Description System RAM The allocated system RAM in MB Flash The allocated flash memory in MB NVRAM The allocated NVRAM in KB Audio Video Status Audio Video Status diagnostics display information regarding audio and video content and settings configured for the set top AUDIO VIDEO STATUS SPDIF Output DOLBY 2 0 LFE 0 Audio Mute OFF Video Mute UNMUTED Captions Detected N A N A Primary Lang Digital Subtitles Status Enabled NO ISO Lang eng Enhanced NO Rendered NO PiP Focus N A INPUT SOURCE IB TUNER 1 ADP LOCK YES AUDIO MODE STEREO VP LOCK YES INPUT FORMAT 4 3 720x480i 30 42 4 DIAGNOSTICS AUDIO SPDIF Indicates SPDIF Mode as set by application software OSD Display Description N A Audio SPDIF mode is not applicable IEC958PCM PCM audio selected Dolby For Dolby Selection the following speaker selection is set 1 0 right front or left front 2 0 right front and left front 3 0 right front and left front and center 2 1 right front and left front and right rear or left rear 3 1 right front and left front and center and right rear or left rear 2 2 right front and left front and right rear and left rear 3 2 right front and left front and center and right rear and left rear LFE Low The LFE indicates if the nomenclature low frequency effects are avai
56. occur after performing the diagnostics call the TRC for assistance as described in the Introduction Problem Possible Solution The DCH receiver will not power on The DCH receiver may have received a software update and may not power on while the new software is being installed Try again in a few minutes e Verify that the AC power cord is connected to the DCH receiver and an AC outlet Unplug the DCH receiver from the AC outlet plug it back in and then press the POWER button e fthe DCH receiver is connected to a switched outlet on another unit verify that that unit is powered on Unplug the power cord from the DCH receiver s AC outlet plug it back it in and then press the POWER button It is recommended to use an unswitched outlet if possible e Press the POWER button on the DCH receiver s front panel instead of the remote control The batteries in the remote control may be depleted The remote control does not work e Verify that the remote control is in Cable mode e Verify that there are no obstructions between the remote control and the DCH receiver Aim the remote control directly at the DCH receiver front panel not the TV or VCR The angle between the remote control and the DCH receiver may be too large Stand in front of the DCH receiver and not too far to either side e Press and release operation keys one at a time firmly and deliberately e Try changing channels using the buttons on the DCH rece
57. olume control Press VOLUME or on the remote control to increase the volume to its upper limit lowest level and to a comfortable level Press MUTE to turn the sound off Press MUTE again to restore the sound If the DCH3200 does not operate properly refer to the Troubleshooting section Optimizing the High Definition Settings This subsection describes how to optimize SD and HD video settings and closed captioning based on subscriber preferences Before you optimize the output settings e Connect the DCH3200 receiver to other home entertainment devices e Plug the DCH3200 receiver into a power outlet e Initialize the DCH3200 receiver and authorize services s Turn the TV on For an HDMI connection be sure the TV is on and connected to the HDMI connector before adjusting the settings Motorola recommends using HDMI cables less than 20 meters long To optimize the output settings 1 Power off the DCH3200 and then immediately press the MENU key on the front panel If the TV is on the on screen menu lists the settings you can configure 3 INSTALLATION USER SETTING STATUS TV TYPE 16 9 YPbPr OUTPUT 10801 4 3 OVERRIDE 480i CLOSED CAPTION DISABLED SERVICE SELECTION ANALOG ccl DIGITAL PRIMARY LANG FONT SIZE AUTO FONT STYLE AUTO FONT COLOR AUTO FONT OPACITY AUTO FONT EDGE TYPE AUTO FONT EDGE COLOR AUTO BACKGROUND COLOR AUTO BACKGROUND OPACITY AUTO SETTINGS AUTO 2 Use the remote control or the curs
58. onnection supports HDTV If your TV has a DVI input connect a DVI to HDMI adapter or cable to the HDMI out connector on the DCH receiver instead of the IEEE 1394 connection and the DVI HDTV connector on your TV Standard Connect the S Video connector using an S video cable or connect the composite Definition TV video connector using a composite RCA phono cable If the TV only has a coaxial RF input connect it to the DCH3200 RF OUT connector 2 Determine if you are connecting the audio to a home theater receiver or directly to the TV e Foran HDMI or IEEE 1394 video connection no additional audio connections to the TV are required e If the receiver or TV has a digital audio S PDIF input use the digital audio OPTICAL S PDIF or COAXIAL S PDIF outputs 3 INSTALLATION e Otherwise use the baseband left and right audio out outputs Locate the cabling diagram s that best match the subscriber s configuration Connect the audio and video cables in a manner matching that diagram Determine if you are connecting to a data device see Data Device Connections in this section For installation details refer to the instructions included with the data device Connect the cable terminal to the coaxial cable wall outlet Perform the operational check for the remote control 8 Optimize the high definition settings See Optimizing the High Definition Settings in this section 3 INSTALLATION Cabling to an HDTV for V
59. or keys on the front panel to navigate the on screen menus e Press the A and Y keys to highlight the setting you wish to change e Press the key to select an option e To exit the setting and move to another setting press the A or Y key If the User Settings menu does not display on the HDTV screen the TV may not support the default video output setting Use the front panel display to adjust the settings as described in There is no video on the TV screen in the Troubleshooting section The User Settings menu options are Setting Description TV Type Allows you to specify the style of television connected to the DCH receiver Options include 16 9 4 3 LETTERBOX and 4 3 PAN SCAN By default the 16 9 option is selected The options are used as follows e 16 9 designates that a widescreen television is connected to the DCH receiver e 4 3 LETTERBOX designates that a standard screen television is connected to the DCH receiver and that widescreen programs should be scaled to fit the screen with black bars above and below the picture e 43 PAN SCAN designates that a standard screen television is connected to the DCH receiver and that widescreen programs should be cropped so that the picture fills the entire screen 3 INSTALLATION Setting Description HDMI YPbPr Output Allows you to specify the video output format of the DCH receiver for all content when the 4 3 override setting is Off or
60. ostic press the MENU button to enter the frequency selection mode The frequency of the last known carrier is displayed on the Front Panel The OSD displays a new MAN FREQ line at the bottom of the screen which indicates the last known carrier frequency At this point if desired the frequency change mode can be exited by pressing the MENU key a second time 2 Use the UP DOWN channel or cursor keys to scroll through all 10 frequencies until the desired new OOB frequency is found The new frequency selections will appear on the Front Panel and on the MAN FREQ line of the OSD When the last known frequency is selected a DOT will appear in the middle upper part of the Front Panel 3 When the desired new frequency has been selected press the SELECT key to start the search The manual frequency search will last up to 40 seconds As the set top searches the frequency being searched for will flash on the Front Panel On the OSD the MAN FREQ line of text will be cleared the HUNT MODE will display FIX to indicate a search on a fixed frequency and the OOB FREQ field will change to the frequency being searched for 2 4 DIAGNOSTICS 4 f the frequency is found with the proper EMM Provider ID then the Front Panel will display the normal OOB receiver status The OSD LKC field will change to display the new frequency 5 If after 40 seconds the frequency search is not successful the product will perform
61. r SMALL Font Style Sets the font style for closed captions Defaults to AUTO Options are AUTO MONO SERIF PROPORTION SERIF MONO NO SERIF PROPORTION NO SERIF CASUAL CURSIVE or SMALL Font Color Sets the font color Defaults to AUTO Options are AUTO WHITE BLACK RED GREEN BLUE YELLOW MAGENTA or CYAN Font Sets the opacity Defaults to AUTO Options are AUTO TRANSPARENT TRANSLUCENT Opacity SOLID or FLASHING Font Edge Sets the edge appearance AUTO NONE RAISED DEPRESSED UNIFORM LEFT Type SHADOWED or RIGHT SHADOWED The default is AUTO Font Edge Sets the edge color AUTO WHITE BLACK RED GREEN BLUE YELLOW MAGENTA Color or CYAN The default is AUTO Background Sets the background color for closed captions Defaults to AUTO Options are AUTO Color WHITE BLACK RED GREEN BLUE YELLOW MAGENTA or CYAN Background Sets the background opacity for closed captions Defaults to AUTO Options are AUTO Opacity TRANSPARENT TRANSLUCENT SOLID or FLASHING Settings Sets the default settings for closed captions AUTO or the settings you have configured USER Defaults to AUTO Options are AUTO or USER Restore All To reset all User Settings to their defaults select this option and press the K key Defaults 50 4 DIAGNOSTICS DOCSIS Status This three screen diagnostic displays status information for the embedded cable modem eCM DOCSIS STATUS DOCSIS Enabled Acquire DS Channel Obtain
62. r locked NO U Carrier unlocked Data Indicates whether data is being carried by the OOB and EMM traffic which is tracked separately OSD Front panel Description YES On OOB data detected within last 5 seconds NO Off OOB data not detected within last 5 seconds EMM Data Indicates whether EMM data is being carried on the OOB stream OSD Front panel Description YES On EMM data detected within last 5 seconds NO Off EMM data not detected within last 5 seconds SNR When carrier lock has been established displays an estimate of the carrier signal to noise ratio in dB with an explanation GOOD Good value FAIR Marginal signal level check the signal POOR Unusable signal INVALID Invalid SNR value AGC When carrier lock has been established displays an estimate of the AGC as a percentage with an explanation GOOD Good value FAIR Marginal signal level check the signal POOR Unusable signal INVALID Invalid AGC value EMM Displays the conditional access stream for the DCH3200 in hexadecimal Provider ID 26 4 DIAGNOSTICS Field Description EMM PID Displays the packet identifier PID stream the DCH3200 tunes to for EMM data in hexadecimal Network Displays the network PID to which the DCH3200 is tuned to receive network messages in PID hexadecimal Hunt Mode The hunt mode includes Hunted None Round Robin RR Search SRCH Fixed Frequency FIX or EMM Provider ID EMM LKC The la
63. ram e Set the TV TYPE to 4 3 Pan Scan This enables the DCH3200 to remove the black bars above and below the picture when possible Some SD programs are broadcast in the letterbox format with black bars above and below the picture Some wide screens TVs offer a zoom feature that may be able to remove the black bars see your TV manual for information about zooming 4 3 video 60 5 TROUBLESHOOTING Problem Possible Solution There are black bars on all four sides of the picture This may occur on a 4 3 TV if the 4 3 OVERRIDE setting is OFF To set 4 3 SD programming to fill the screen depending on the capabilities of the TV set 4 3 OVERRIDE to 480i or 480p This may occur on a 16 9 TV if the active video for an SD broadcast is in letterbox format To confirm wait for a commercial or look for a graphic such as a network logo If the commercial fills the screen from top to bottom or the graphic appears below the active video the program is being letterboxed by the broadcaster You can minimize this by activating the zoom feature on the TV A broadcaster may include black bars on either side of a wide screen broadcast This is called a hybrid aspect ratio and results in a black border surrounding the video on a 4 3 TV Because this is part of the broadcast the DCH3200 cannot correct the video You may be able to minimize the border using the zoom feature on the TV Colors do not appear correctly Be s
64. rmat The Object information displayed for each object depends on the running environment If a Information download is not in progress the front panel displays the currently running environment Table and version number as shown in Figure 4 9 On the front panel bPC represents Thin Client code Object The object name Ver The object version Status The object status updated on the OSD and front panel every 5 seconds while you display the diagnostic OSD Status Description MEM ALLOC Allocated Memory for object is allocated LOADING Loading Object is being loaded STARTING Enabling Object is being started the constructor is running ENABLED Enabled Object is running ENA NOT RUN Enabled_Not_ Runnable Object is enabled but cannot run STOPPING Disabling Object is being stopped the destructor is running DISABLED Disabled Object has been disabled DIS NOT RUN Disabled_Not_ Runnable Object is disabled and cannot run DELETING Deleting Object is being deleted POSTPONED Postponed Object cannot run on the current system it will be enabled during the next boot CONNECTED Connect Connected to download PID awaiting data PEND CONNECT TryingToConnect Trying to connect ID The object identifier 4 DIAGNOSTICS Memory Configuration This diagnostic displays the DCH3200 memory configuration The information is updated when you display the diagnostic MEMORY CONFIGURATION SYSTEM RAM 256 MB FLASH 32 MB NVRAM 256 KB There is n
65. st known carrier is the last valid OOB frequency displayed in MHz and ranges from 70 to 130 MHz with the specific values of 75 25 104 20 72 75 92 25 98 25 107 25 107 40 110 25 116 25 and 103 75 LKC will remain blank during hunting if a valid carrier has not been found and will be populated once a valid OOB is found Agile OOB Tuner Hunting An OOB frequency can be selected manually by pressing the MENU button while in the OOB Status diagnostics screen To exit this mode press the MENU button a second time or press the POWER button If the set top is in the process of hunting for an OOB frequency control of frequency selection is suspended i e pressing Menu button on OOB status screen to display MAN FREQ is not available when the set top is hunting Summary of Manual Selection of the OOB Frequency OSD Frequency Override in Hunted Mode The manual override frequency capability is only displayed if the box is not currently hunting and the operator presses the MENU key while OOB OSD diagnostics are displayed The MAN Freq displays the LKC and allows the operator to select via scroll up down a specific frequency to check if a valid OOB is on that specific frequency The MAN Freg parameter is the OOB frequency selected in the frequency selection mode and displayed in MHz with the specific values of 75 25 104 20 72 75 92 25 98 25 10725 10740 110 25 116 25 and 103 75 1 When in the OOB Receiver Status Diagn
66. the audio stream Audio Mode indicates the audio Mode of in incoming digital service Valid values include e N A the audio mode is not applicable to the currently tuned stream e Mono the audio mode is monophonic e Stereo the audio mode is stereo e Surround the audio mode is surround sound e 5 1 the audio mode is Dolby 5 1 surround sound VP Lock indicates whether the video stream is locked Valid values are e YES Video Processor is locked to the video stream e NO Video Processor is not locked to the video stream The input format includes the aspect ratio 4 3 or 16 9 the screen pixel size nnnnXnnnn pixel display Y for interlaced p for progressive and frames per second 24 25 30 60 45 4 DIAGNOSTICS Interface Status The Interface Status diagnostic displays when running in Thin Client There is no front panel display The information on the OSD is updated when you display the diagnostic INTERFACE PORT STATUS ENABLED ACTIVE YES NO YES NO ETHERNET YES IR XMIT YES SMART CARD NO SPDIF YES RF BYPASS NO USB YES HMA AUTHORIZED NO MOCA AUTHORIZED NO Internal YES External Page 1 of 4 vvv Scroll Down vvv AAA Scroll Up AAA INTERFACE PORT STATUS N A COLOR SPACE RGB DEVICE CONNECTED NO REPEATER VIDEO XMISSION HDCP ENABLED OUTPUT FORMAT ASPECT RATIO EDID DATA NO DATA AVAILABLE AUDIO PCM RATE 32KHz Page 2 of 4 vvv Scroll Down vvv 46 4 DIAGNOSTICS AAA Scroll Up AAA INTER
67. uch as the power supply cord or plug is damaged liquid has been spilled or objects have fallen into the apparatus the apparatus has been exposed to rain or moisture does not operate normally or has been dropped IMPORTANT SAFETY CONSIDERATIONS Be sure to follow these requirements during transportation and installation DURING TRANSPORTATION TO THE SUBSCRIBER HOME Transport the cable terminal in its shipping box or an equally padded container Do not expose the terminal to rain or moisture DURING INSTALLATION COLO TET C000 Do not place the cable terminal in an enclosed area where the cooling vents are blocked or impede the flow of air through the ventilation openings nstall the terminal so that its position does not interfere with its proper ventilation For example do not place the terminal on a bed sofa rug or similar surface that could block the ventilation openings nstall the terminal away from heat sources such as radiators heat registers and stoves Installation of the terminal near consumer electronics devices such as stereo receiver amplifiers and televisions is permitted as long as the air surrounding the terminal does not exceed 40 C 104 F Place the terminal on a flat surface not prone to vibration or impact Do not install the terminal in an area where condensation occurs To prevent the temporary loss of guide data and cause a temporarily non responding terminal
68. ure to match up each signal to the same YPbPr connection on the TV Otherwise colors will not appear correctly on your TV MOTOROLA Motorola Inc 101 Tournament Drive Horsham PA 19044 U S A http www motorola com 537542 001 a 04 07
69. xamples Using the Diagnostics To use the diagnostics 1 Ensure that the DCH3200 is installed with the Thin Client software and that it is connected to an AC outlet 2 Press POWER and immediately press SELECT to enable diagnostic mode The Diagnostics main menu is displayed on the OSD and d01 is displayed on the front panel Figure 4 1 Example of the front panel display for the diagnostic main menu Erg C i You can use the following keys to navigate the diagnostics menus e Press channel A channel V cursor A or cursor V to select dO1 through E e Press cursor 4 cursor K select or enter to execute the selected diagnostic e Select E from the main menu or press power to exit 4 DIAGNOSTICS General Status This diagnostic displays system status information on the OSD and front panel The information is updated each time the diagnostic is displayed DIAGNOSTICS GENERAL STATUS PURCHASE POLL STATUS OOB STATUS INBAND STATUS UNIT ADDRESS SECURITY CURRENT CHANNEL STATUS UPSTREAM STATUS CODE MODULES MEMORY CONFIG AUDIO VIDEO STATUS INTERFACE PORT STATUS USER SETTING STATUS DVR HDD STATUS DOCSIS STATUS APPLICATION SPECIFIC INFORMATION INTERACTIVE STATUS CONNECTED HOME KEYPAD LED EXIT GENERAL STATUS ERROR EPOO N A PLATFORM ID 0x0200 FAMILY ID 0x0015 MODEL ID 0xA730 REMOD CHANNEL SETTOP TIME DST ACTIVE TIME ZONE DST ENTRY TIME DST EXIT TIME CURRENT GPS TIME N A Figure 4

Motorola DCH3200 Car Satellite TV System User Manual

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