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Monarch 9800 Series Printer User Manual

1. Baud Rate 38400 ON ON OFF 19200 ON OFF ON 9600 ON OFF OFF 4800 OFF ON ON 2400 OFF ON OFF 1200 OFF OFF ON Software Control OFF OFF OFF Data Bits 7 Data Bits ON 8 Data Bits OFF Stop Bits 2 Stop Bits ON 1 Stop Bit OFF Parity Even ON OFF Odd OFF ON None OFF OFF Parallel Port Centronics Mode OFF IEEE 1284 ON Communication settings at the printer must match those at the host Make sure your host is capable of communicating at the speed you select for the printer Getting Started 1 5 Lower DIP Switches Flow Control XON XOFF ON OFF RTS CTS OFF ON DTR OFF OFF Diagnostics Normal OFF Diagnostics Mode ON Verifier No Verifier OFF Verifier Installed ON Supply Type Die Cut or Edge OFF OFF Aperture Black Mark center OFF ON Continuous ON OFF Center Aperture ON ON Ribbon Transfer OFF Direct ON Feed Mode Disable On Demand OFF Enable On Demand ON Requires a special cable Aperture supplies are tags or labels with holes or openings in them The supply is sensed using the holes The holes can be only on the edge or in the center of the supply If your aperture supply has holes or openings on the edge set the DIP switches for edge aperture supplies If your aperture supply has holes in the center set the DIP switches for center aperture supplies 1 6 Getting Started Using the Control Panel The control panel helps you check p
2. About Monarch Quick set Utilities The Monarch quick set utilities are available on our Web site and are free to download This group of development utilities help you configure the printer and design formats The Label Designer utility allows you to design fixed or variable field formats However you cannot enter variable field data using quick set Call Customer Service for information about complete software packages Unpacking the Printer After you unpack the printer you should have a 9820 or 9830 printer a power cord and a ribbon take up core may already be on take up reel Keep the box and packaging material in case the printer ever needs repair 1 2 Getting Started Connecting the Power Cable To connect the power cable 1 Plug the power cable into the socket Plug the other end of the cable into a grounded electrical outlet 2 Turn on the printer Press 1 to turn on and O to turn off the printer Parallel Port Power Cable goes here Serial Port For information about replacing the fuse see Chapter 5 Care and Maintenance Establishing Communications Before the printer can accept print jobs from the host you must Connect the communication cable to the printer and to the host Set the communication values on the printer to match those at the host Only required if you are using the serial port Getting Started 1 3 Connecting the
3. when you see voids in the print as shown You may have to clean the supply sensor more often if you frequently receive supply error codes 5 2 Care and Maintenance To clean the printhead supply sensor and platen roller 1 Turn off the printer 2 Open the cover and printhead assembly 3 Remove the label roll and ribbon when cleaning the printhead 4 Press down on the exit cover tabs to open the exit cover on the front of the printer Exit Cover 5 Clean the platen roller with a dry cloth or small brush However if there is adhesive gum build up on the platen roller moisten a cotton swab with isopropyl alcohol Turn the platen roller with your finger and run the cotton swab or dry cloth across it Make sure the platen roller is clean all the way around Care and Maintenance 5 3 6 Rub the cotton swab across the peel bar and remove any build up The peel bar is only available on the 9830 printer Y eo oA 7 Moisten another cotton swab with isopropyl alcohol Rub the cotton swab across the printhead and remove any build up Die Cut Sensor Supply Sensor Y ZA Oe 8 Rub the cotton swab across the supply sensor and die cut sensor and remove any build up T 5 4 Care and Maintenance 9 Clean the build up in the supply path 10 Let the printer dry and reload your supplies 11 Close the exit cover by pushing firmly on it as shown Both 12 Close the cover and printhead assemb
4. 4 Feed the backing paper through the lower opening of the exit cover Close the exit cover Pull down on the backing paper to remove any slack Backing Paper When removing the backing paper pull up across the saw toothed tear edge Make sure the backing paper tears at the edge Loading Supplies 2 7 5 Close the printer s cover 6 Press Feed to position the supply under the printhead Using the Optional Tear Bar Tear labels against the tear bar You cannot tear tags with the tear bar Note the following change to loading labels if you have purchased the optional tear bar Slide the supply between the tear bar and peel bar y C2 M I yi MU L5 Peel Bar 5 aC k Do not tear both label and backing paper at the same time 2 8 Loading Supplies Tear labels against the tear bar Tear backing paper against the tear edge SSE Tear Edge Backing Paper Adjusting the Wide Narrow Knobs You may need to adjust the two wide narrow knobs according to the width of your supply For supply that is more than two inches adjust the knobs to the wide setting For supply that is two inches or less adjust the knobs to the narrow setting You must adjust both of the knobs to the same position If you experience ribbon smudging in cold dry environments adjust the wide narrow knobs to the wide setting Loading Supplies 2 9 For wi
5. 016 017 018 020 021 022 023 024 025 030 031 032 033 040 Row field position is greater than the maximum stock dimension Column field position is greater than the maximum stock dimension Font selector is invalid Character rotation must be 0 0 degree 1 90 degree 2 180 degree or 3 270 degree Field rotation must be O 0 degree 1 90 degree 2 180 degree or 3 270 degree Field restriction must be V variable or F fixed Code page selection defined in the field must be 0 Internal 1 ANSI 2 DOS 437 or 3 DOS 850 Vertical magnification must be 1 to 7 Horizontal magnification must be 1 to 7 Color must be B D O R or W Intercharacter gap must be 0 to 99 dots Field justification must be B balanced C centered E end L left or R right Data length is too long Bar code height must be at least 20 English 51 Metric 40 Dots or is not within the supply dimensions Human readable option must be 0 1 5 6 7 or 8 Bar code type is invalid Bar code density is invalid Line thickness must be 0 to 99 dots Troubleshooting 6 5 041 042 043 044 045 046 051 101 102 104 105 106 107 108 109 200 201 202 203 204 6 6 Troubleshooting Line direction must be O 90 180 or 270 The line segment or box end row is defined outside of printable area The line segment or box end column is defined outside of printable area Dot p
6. ae 4 2 On Demand Mode Printing o onanan 4 2 Printing an Error Label rete boner re ree te 4 3 Clearing Batches etude cede S ttc ee ode etos e nte ult 4 3 Using Balch Separators 5 E rpururrl PER TREES E Trepi de ne ELE 4 3 Adjusting Print Positions L5 2c ee ores we tts Sedan tacts 4 4 Printing the Euro Dollar Symbol 0000 e cece eee eee eee 4 5 CARE AND MAINTENANCE 2 00 c cece eee ee 5 1 Clearing Label J ims 6 oro led ce Me ree puree eee ele 5 2 Gleann oci armos oe oet S o pe e It Dates nda et tens ntes 5 2 Replacing the Printhead 3 ea pe xi REI ERR ERG E Rees 5 6 Adjusting the Print Contrast 0 0 e cece eee eee eee eee 5 9 Replacing the FUSe uus e coated nd eo E heh at an ered uae 5 10 TROUBLESHOOTING eis oorr senha to er eR vac eee x e Hades 6 1 Printing a Test Label 12 520 remp tig bce Lp pr ERERDULER 6 2 MOUDIGSNOONNG aua teo rt tee eos D REC CINE E dM EM 6 3 Eitor Messages coo Enden S ERR OR EI Sa bean beds 6 4 Data EITOIS Cae Sce do ag cake led okt dealt Soa he 6 4 Communication Failures 0 0 c cece e eee eee eee 6 10 Data Formatting Errors 0 20 eee ee eee 6 11 Machine Fauls 2 o eot tn ed eR ER REIR ore 6 12 SPECIFICATIONS amp ACCESSORIES usuuuusussess A 1 PRINCE 22 Oed edu EG oko a heb te ur dictse x1 dedi A 1 SUPP ES ea aaie ree ue mea ous bo ii ku T Ei A 2 Ribbon Specification zu secre 3I PI DEO AER IRR IR
7. be C columns or R rows Option definition must be S set or T template Input device must be D Default H Host K Keyboard N None or S Scanner Pad direction must be L from left or R from right Pad character is outside the range 0 to 255 Check digit selection must be G to generate check digit Primary or secondary price format is outside the range 1 to 15 Data type restriction is outside the range of 1 to 6 Option is not valid for the field Troubleshooting 6 7 224 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 6 8 Troubleshooting Bar code Intercharacter gap must be 0 to 99 in printer dots Power up mode must be 0 online or 1 offline Language selection must be 0 English Batch separator code must be 0 off or 1 on in the system setup packet Slash zero selection must be 0 standard zero or 1 slash zero Supply type must be O black mark or 1 die cut Ribbon selection must be O direct or 1 transfer Feed mode must be 0 continuous or 1 on demand Supply position is outside the range Contrast adjustment must be 390 to 156 dots Print adjustment must be 99 to 99 dots Margin adjustment must be 99 to 99 dots Speed adjustment is invalid Primary monetary symbol is invalid Secondary symbol selection must be 0 none or 1 print secondary sign Monetary decimal places must be 0 to 3 Character string l
8. current position by one dot or press Clear for two seconds to increase the value by 10 dots If the position has a negative value the supplies light is on After you adjust the position and release the buttons the setting is displayed 4 Press Pause when you are done making adjustments Resend the format so these changes take effect You cannot change the settings if the printer is paused while printing a batch Change the settings after the batch is done printing Review the following definitions for the different print position adjustments Supply Position Adjusts the machine to print at the vertical 0 0 point on the supply Increase the supply position to move print up decrease to move print down on the label The range is 300 to 300 dots The supply position adjustment should only be made on inital printer setup For format adjustments change the print position Print Position Margin Position Adjusts where data prints vertically on the supply Increase the print position to move print up decrease to move print down The range is 99 to 99 dots Adjusts where data prints horizontally on the supply Increase the margin position to move print to the right decrease to move print to the left The range is 99 to 99 dots Printing the Euro Dollar Symbol You can print the Euro Dollar symbol online by using 192 ASCII code in the data stream Your System Administrator can also select th
9. not initialized Call Technical Support The printer job queue is full Turn off the printer Wait 15 seconds and turn it back on Resend the packets Errors numbered 900 999 are hard printer failures Call Service if you receive these messages 6 14 Troubleshooting Troubleshooting 6 15 SPECIFICATIONS amp ACCESSORIES Printer Height 12 5 inches 318 mm Width 12 inches 305 mm Depth 13 inches 330 mm Weight 25 Ib 11 kg for 9820 printer Shipping Weight Power Operating Limits Printhead Printing Method Print Speed 29 Ib 13 kg for 9830 printer 29 Ib 13 kg for 9820 printer 33 Ib 15 kg for 9830 printer 115 Vac 60Hz 100 Vac 50 60 Hz 230 Vac 50Hz For Thermal Transfer ribbon 40 to 95 F 4 to 35 C For Thermal Direct 40 to 104 F 4 to 40 C Thermal at 4 inches 102 mm wide 203 dpi 8 0 dots per mm Thermal Transfer ribbon or Thermal Direct 2 5 IPS 64 mm for all serial bar codes 2 5 IPS 64 mm 4 0 IPS 102 mm or 6 0 IPS 152 mm for other operations We recommend a print speed of 2 5 IPS for labels less than two inches long using backfeed or on demand mode printing Specifications amp Accessories A 1 Supplies For high temperature or high humidity environments contact Monarch for supply recommendations Non indexed supply continuous does not have perforations or black marks and must be used in continuous mode Use continuous
10. or Tags Make sure the printer is configured for the correct supply type 1 Open the cover 2 Unlock the printhead by turning the retaining latch 3 Lift printhead assembly using the printhead tab until the assembly locks into C Printhead Tab Deflector Tab 2 2 Loading Supplies 4 Place the roll of supply on the supply holder For labels the supply unrolls from the top or the bottom For perforated tags make sure the supply unrolls from the bottom because tag rolls are wound face in Supply Holder Guides Do not pick up the printer by the supply holder 5 Adjust the supply holder guides so the sides barely touch the roll Make sure the supply roll turns freely If you are using fan fold supplies place the supply stack behind the printer label side facing up Loading Supplies 2 3 7 Lay the label strip across the supply guide so that a few inches extend past the front of the printer Tuck the supply under the nibs and in between the die cut sensor For fan fold supplies lay the label strip over the supply holder and across the supply guide so that a few inches extend past the front of the printer Tuck the supply under the nibs and in between the die cut sensor Die Cut Sensor Nibs 8 Adjust the supply guides so they touch the supply Push up on the supply lever to lock the supply guides into place 9 Hold the printhead assembly by the printhead tab while pressing down o
11. plug the cable into the new printhead Care and Maintenance 5 7 8 Align the new printhead with the tabs 9 Snap the printhead into place Donot touchhere X Make sure the printhead cable does not touch the ribbon roll 10 Clean the new printhead with a cotton swab dipped in isopropyl alcohol to remove any salt or oil left from handling 11 Let the printhead dry and reload your supplies 12 Close the printhead assembly and the cover 13 Turn on the printer 14 Press Feed to position the supply under the printhead 5 8 Care and Maintenance Adjusting the Print Contrast You may need to adjust the print contrast if the printing is too light or too dark Having the correct print contrast is important because it affects how well your bar codes scan and how long your printhead lasts Using a thin screwdriver turn contrast knob clockwise for darker print turn counter clockwise for lighter print You only have to turn the contrast adjuster slightly Your System Administrator can adjust the print contrast by sending the print control packet Refer to the Packet Reference Manual for more information We recommend you check the bar code print quality with a bar code verifier If you do not have a bar code verifier or scanner check the bar code visually A bar code that is in spec has complete bars clear spaces and small alphanumeric characters look complete An in spec bar code may not look as
12. software version stock count voltage print contrast printhead resistance number of bad dots installed options and DIP switch settings The test label for the 9830 printer also shows an inch count for the high energy ribbon If test labels do not print press Feed and try again If that does not solve the problem call Technical Support 6 2 Troubleshooting Troubleshooting This section helps you correct some problems that may occur Problem Error message appears during startup Action Turn off the printer wait fifteen seconds and then turn on the printer Call Technical Support if the error message reappears Does not print Check supply Check ribbon Send a corrected format and batch packet Does not feed Set wide narrow knobs correctly Partially printed data Clean the printhead Send a corrected format packet Printing shadows or smears Clean the printhead Change supply Check ribbon Light printing Change supply Adjust the print contrast Check wide narrow knobs Check ribbon Heavy printing Clean the printhead Change supply Adjust the print contrast Check wide narrow knobs Check ribbon Voids in printing Clean the printhead Change supply type Check ribbon Leave printhead unlatched when not in use Serial bar codes do not scan Use a print speed of 2 5 IPS Adjust the print contrast Backing paper is wrapped aroun
13. tamales A 2 About RIBBONS conie rete B eed oo etie pen bias A 2 ACCOSSOLIOS 2C eusmod aeree arn Du dies rere ae Borers caste d Eon A 3 ii Table of Contents GETTING STARTED 1 The Monarch 9820 printer and Monarch 9830 printer let you print text graphics and bar codes on thermal transfer ribbon and thermal direct labels The 9820 printer prints labels continuously in one strip or on demand one label at a time The 9830 printer has a peel bar that allows labels to be peeled as they are printed in the on demand mode The 9830 printer can also print on perforated tag stock You can print on die cut black mark or non indexed continuous supplies Non indexed supply does not have perforations or black marks and must be used in continuous mode This chapter includes information about unpacking the printer connecting the power cord connecting the communications cable setting DIP switches using the printer s control panel Getting Started 1 1 Audience The Operator s Handbook is for the person who prints and applies labels Ordering Programmer s Manuals The Packet Reference Manual which describes how to create format and batch packets for printing labels how to configure the printer online how to diagnose printer error messages and how to perform other advanced techniques can be downloaded from our Web site You can print this manual or order a hard copy version part number TC9800PM
14. C WARNING This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de la classe A prescrites dans le R glement sur le brouillage radio lectrique dicte par le minist re des Communications du Canada Trademarks MONARCH is a registered trademark of Monarch Marking Systems Inc 9800 9820 9830 and 9835 are trademarks of Monarch Marking Systems Inc Paxar is a trademark of Paxar Corporation Microsoft and MS DOS are registered trademarks of Microsoft Corporation Windows is a registered trademark of Microsoft in the U S and other countries Centronics is a registered trademark of Centronics Data Computer Corporation TrueType is a trademark of Apple Computer Inc Hewlett Packard is a registered trademark of Hewlett Packard Company Adobe and Acrobat are trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions Monarch Marking Systems P O Box 608 Dayton Ohio 45401 DECLARATION OF CONFORMITY according to ISO TEC Guide 22 and EN 45014 Manufacture s Name i Monarch Marking Systems Inc Manufacture s Address 170 Monarch Lane at 175 and SR725 Miamisburg Ohio 45342 USA Declares that the product Product Name Table
15. Communication Cable Make sure the printer is off before connecting the cable to the communication port Ask your System Administrator which method you will use to communicate with the host Serial Communication 9 to 25 pin cable Part 118364 25 to 25 pin cable Part 118366 Parallel Communication IEEE 1284 or Centronics amp mode cable Part 4118363 Connect the communication cable into the appropriate port Secure the cable with the connecting screws serial or spring clips parallel Default Serial Port Communication Values If you are communicating with the host through the serial port make sure the printer s communication values match those at the host The factory default values are Baud 9600 Word Length 8 bit data frame Stop Bits 1 stop bit Parity none Flow Control DTR To change the printer s communication values ask your System Administrator or see Setting DIP Switches 1 4 Getting Started Setting DIP Switches To change the DIP switch settings move the switches to the desired position and then turn on the printer If you select Software Controlled the parameters in Packet F will override the communication settings Software Controlled uses the last sent Packet F settings or the defaults Turning on the printer activates the DIP switch settings Make sure the DIP switch settings match the printer s setup for ribbon or supply type Upper DIP Switches
16. Operator s Handbook Each product and program carries a respective written warranty the only warranty on which the customer can rely Monarch reserves the right to make changes in the product the programs and their availability at any time and without notice Although Monarch has made every effort to provide complete and accurate information in this manual Monarch shall not be liable for any omissions or inaccuracies Any update will be incorporated in a later edition of this manual 1996 Monarch Marking Systems Inc All rights reserved No part of this publication may be reproduced transmitted stored in a retrieval system or translated into any language in any form by any means without the prior written permission of Monarch Marking Systems Inc WARNING This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense CANADIAN D O
17. SARY The following terms will help you use this manual continuous mode download send format host LCD MONARCH leader on demand mode print job online Supply Sensor Supplies System Administrator Mode in which the printer prints all the labels in the batch without stopping Transmission of data from the host to your printer Supply layout or design which the System Administrator downloads as a format packet to your printer Any mainframe minicomputer data collect terminal or personal computer sending data to the printer Display on the printer used to indicate printer conditions and problems Wrap around a new roll of ribbon with Monarch printed on it Mode in which the printer stops after each label to allow you to remove it Actual data printed on a label or tag The host may download the print job together with the format oras a separate packet The print job is also called a batch Direct communication between a computer and the printer Senses whether supply is loaded or needs to be loaded in the printer Located in the supply path Labels used for printing Person responsible for creating and downloading packets For supplies service or assistance call toll free 1 800 543 6650 In the U S A 1 800 263 4650 In Canada www monarch com
18. Top Thermal Printer Model Number M9820 Conforms to the following Product Specifications Safety EN60950 1988 AMI 1991 AM2 1991 EMC C LS P R 22 EN 55022 Class B 1985 FCC Part 15 Subpart B Class A and Class B EMI EN 50082 1 Generic Immunity Standard Jan 1992 IEC 801 2 ESD 8KV Contact 8KV Air Discharge IEC 801 3 Radiated Electromagnetic 3V m IEC 801 4 Electrical Fast Transient Burst EN 60555 2 Line Harmonics Ergonomics NA Supplementary Information Miamisburg Ohio October 23 1996 2 Ft bz Location Date Signature VP ENG 10 23 96 DECLARATION OF CONFORMITY according to ISO IEC Guide 22 and EN 45014 Manufacture s Name Monarch Marking Systems Inc Manufacture s Address 170 Monarch Lane at 175 and SR725 Miamisburg Ohio 45342 U S A Declares that the product Product Name Table Top Thermal Printer Model Number M9830 Conforms to the following Product Specifications Safety EN60950 92 AM1 AM2 AM3 EMC C LS P R 22 EN 55022 Class B 1985 FCC Part 15 Subpart B Class A and ClassB EMI EN 50082 1 Generic Immunity Standard Jan 1992 IEC 801 2 ESD 6KV Contact 8KV Air Discharge IEC 801 3 Radiated Electromagnetic 3V m IEC 801 4 Electrical Fast Transient Burst EN 60555 2 Line Harmonics Ergonomics NA Supplementary Information Miamisburg Ohio February 24 1997 SAU Location Date Signature TABLE OF CONTENTS GETTING STARTED nier ert need cis bis
19. attern for line or box must be Line length is defined beyond the maximum length Line type must be S segment or V vector Imaging mode in the graphic header must be O Format referenced by batch not in memory Print quantity is outside the range 0 to 32000 Batch mode must be N new or U update Batch separator must be 0 Off or 1 On in the batch control field Print multiple is outside the range 1 to 999 Cut multiple is outside the range 0 to 999 Multiple part supply is outside the range 1 to 5 Reserved for knife usage Option number must be 1 4 30 31 42 50 60 or 61 Copy length is outside the range 0 to 2710 Copy start position must be 1 to 2710 Destination start position must be 1 to 2710 Source field must be O to 999 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 Copy type must be 1 Copy after rules or 2 Copy before rules Increment Decrement selection must be I increment or D decrement Incrementing start position must be 0 to 2710 Incrementing end position must be 0 to 2710 The incrementing amount must be 0 to 999 Security value for a PDF417 bar code must be O to 8 Narrow element value is less than 1 or greater than 99 Wide element value is less than 1 or greater than 99 Dimension must be 1 to 30 for a column or 3 to 90 for a row Truncation code must be S standard or T truncated bar code Aspect code must
20. be ads Nb dae bt dated 1 1 cd 1 2 Ordering Programmer s Manuals 0 0 eee e eee erent eee 1 2 About Monarch Quick set Utilities lisse 1 2 Unpacking the Printer v ioco eri een Rx es RE Ere keloitPo Rr are 1 2 Connecting the Power Cable 0 ccc cece eee eens 1 3 Establishing Communications 00 cece cece eee eens 1 3 Connecting the Communication Cable 000000 1 4 Default Serial Port Communication Values Ls 1 4 Setting DIP Switches 024 eere toy besdisveseatsinvlcheds keeenadi es 1 5 Using the Control Pariel vic ccc cotes Eier PERCHE ERR Fu 1 7 Printer Status Lights coo err Rx 1 7 Button Functions i som da ores ed esos decetes RP LEN EPEEYIES 1 8 Status Code BOX opp RED MPEED E REED EE 1 8 LOADING SUPPLIES Lune seite ge RE Ex eode Lc eor Urs ge ox 2 1 Loading Labels or ES oerecschneh ere HC E OR oet ads te RS 2 2 Using the Optional Tear Bar 2 2 0 cece eee eee 2 8 Adjusting the Wide Narrow Knobs 0 cece cece eee eee 2 9 LOADING RIBBON 5t oni rro t ith mt bod Pts 3 1 Loading Ribbon 3 821542 REPE DURER RRERU Qc Ek E deeee shee 3 2 Using a High Energy Ribbon omoes ri mcr rr een aot ER 3 6 High Energy Ribbon Limitations sssueeseeseese 3 7 Table of Contents i PRINTING S riui o TOt ater Pec nece CH NER T eas 4 1 PEFitifig o ceo reum ede De E btt t OMEN qe abe te aE
21. d platen or peel roller Carefully remove the backing paper Make sure the backing paper tears at the saw toothed tear edge when using backfeed and peel mode Blank labels print or 750 series errors Clean supply sensors If you cannot fix a problem call Technical Support Troubleshooting 6 3 Error Messages You may receive the following types of error messages Data Errors Communication Errors Some errors numbered 400 438 and 500 574 are internal software errors Errors numbered 900 999 are hard printer failures If you cannot clear an error turn off the printer wait several seconds and then turn on the printer Call Technical Support if you receive any error message not listed in this chapter Data Errors Errors 001 to 405 and 429 to 435 are data errors This type of error indicates that incorrect data was sent to the printer and the printer is ignoring it Your System Administrator should correct the packet and send it back to the printer Error Description Action 001 Format ID number must be 1 to 999 002 Name must be 1 to 8 characters inside quotes 003 Action must be A add or C clear 004 Supply length is invalid 005 Supply width is invalid 006 Storage device must be R volatile RAM 007 Unit of measure must be E English M Metric or G Dots 010 Field ID number is outside the range 0 to 999 011 Field length exceeds 2710 6 4 Troubleshooting 012 013 014 015
22. de supplies push down and turn the wide narrow knobs clockwise with a screwdriver For narrow supplies turn the wide narrow knobs counter clockwise with a screwdriver until it pops back up The adjustment is shown in the wide position 2 10 Loading Supplies LOADING RIBBON El This chapter describes how to load a ribbon roll There are different ribbon requirements for the three types of supplies Thermal Direct do not use a ribbon for printing Supplies Thermal Transfer require a ribbon for printing Supplies High Energy require a ribbon able to withstand high Supplies temperatures High energy supplies are only available for the 9830 printer If you are using thermal direct supplies do not load a ribbon If you are using high energy supply be sure to use a high energy ribbon See Using a High Energy Ribbon for more information If you want to use a high energy ribbon you must send the supply setup packet every time the printer is turned on Loading Ribbon 3 1 Loading Ribbon Make sure the printer is configured to use a ribbon To load ribbon 1 4l the cover My 3 2 Loading Ribbon 3 Lift printhead assembly using the printhead tab until the assembly locks into place Printhead Tab Deflector Tab 4 Push the deflector tab down 5 Slide the extra ribbon core on the take up reel as far as it will go with the Monarch This End Out writing facing out Use your empty ribbo
23. e Euro Dollar symbol by sending the Monetary Formatting Packet packet D If you have purchased the optional keypad you can select Euro Dollar from the Defaults Monetary Sign Menu Printing 4 5 4 6 Printing CARE AND MAINTENANCE KJ This chapter tells you how to clear label jams clean the printhead and platen roller replace a printhead adjust print contrast replace a fuse CAUTION Do not use sharp objects to clean the printhead This may damage the printer and void your warranty Care and Maintenance 5 1 Clearing Label Jams When you are printing and a jam occurs the Supplies light on the printer s front panel blinks To clear the jam 1 Turn off the printer 2 Open the cover and printhead assembly 3 If necessary remove the label roll and ribbon 4 Remove the jammed labels and reload the label roll 5 Close the printhead assembly and turn on the printer 6 Press Feed to position the supply under the printhead Cleaning The rate and frequency at which you print determines how often you must clean the printer You may need to clean the printhead and platen roller ifthere is any adhesive build up in the supply path IIl III IHE IIl ri after printing approximately six rolls of Ili I fif supply after using two ribbons or Ili ni ll whenever you load new supplies suse 2S daily if your printer is in an excessively dirty hot or humid environment
24. ength in Packet E must be 5 MPCL control characters or 7 ENQ IMD command character Baud rate selection must be 0 1200 1 2400 2 4800 3 9600 4 19 2 or 5 38 4 Word length selection must be 0 7 bits or 1 8 bits 269 270 271 272 273 282 283 284 285 286 287 290 291 292 310 311 314 Stop bits selection must be O 1 bit or 1 2 bits Parity selection must be 0 none 1 odd or 2 even Flow control selection must be 0 none 1 DTR DSR 2 CTS RTS or 3 XON XOFF Internal code page selection must be 0 Internal 1 ANSI 2 DOS 437 or 3 DOS 850 Cut adjustment must be 300 to 300 dots RS232 Trailer string is too long Use a maximum of 3 characters ENQ Trailer string is too long Use a maximum of 3 characters The buffer type must be T transmit R receive I image F format batch data and graphics D downloadable fonts or V vector scalable fonts The storage device type must be N non volatile RAM or R volatile RAM The buffer size is invalid The printhead width is invalid Action must be 0 disable or 1 enable for Backfeed Control Dispense position must be 50 to 200 dots and or the backfeed distance is greater than the dispense position Backfeed distance must be 10 to 200 dots Check digit scheme number must be 1 to 10 Modulus must be 2 to 11 Check digit algorithm must be D sum of digits or P sum of products Tro
25. found 433 The batch references a field number that does not exist in the format 497 Error occurred during the parallel port loop back test 499 Error occurred during the serial port loop back test Data Formatting Errors Errors 571 to 618 are data formatting errors This type of error happens when a field prints incorrectly Your System Administrator can correct the format batch or graphic packet and send the print job again For errors 571 to 614 the printer will still print but the data may be incomplete missing or wrong Error Description Action 571 UPC or EAN bar code data length in the batch doesn t fit the format 572 Batch data doesn t fit the format the field contains blanks or data mismatch 573 Batch data in price field doesn t fit the format or the field contains blanks Troubleshooting 6 11 574 575 600 601 602 611 612 613 614 615 616 618 Batch data in check digit scheme doesn t fit the format or the field contains blanks The graphic included in your format could not be found Imaging error because the batch was refused An error occurred while the batch was imaging The batch was not found during imaging Font bar code or density in the batch doesn t fit the format Batch data is missing or doesn t match the format Reference point off tag Portion of field off tag Bar code width is greater than 16 inches or keywords on PDF 417 bar code exceed 928 A bad dot fal
26. good as one that is too dark but it has the highest scan rate WEE LET TANT TH n DAYTON OHIO DAYTON OHIO DAYTON OHIO Dark IN SPEC Light Care and Maintenance 5 9 Replacing the Fuse The printer is shipped with a 115 volt or a 230 volt fuse To replace the fuse 1 Disconnect the printer from the power source 2 Use a screwdriver to pry open the fuse box in the back of the printer Fuse Box Fuse uw 3 Remove the old fuse and insert a new one as shown 4 Slide the fuse box back into the printer 5 10 Care and Maintenance TROUBLESHOOTING 6 This chapter provides information about printing a test label solutions to minor printing problems explanations of error messages you may receive while using the printer Troubleshooting 6 1 Printing a Test Label To print test labels Press Feed and Pause simultaneously Hold for one second and release Labels similar to these print xxxommoorpr 20 S W VERSION 5 2 MODEL TOTAL INCHES 0000000 CURRENT INCHES 0000000 VOLTAGE 36 96 CONTRAST POT 20 PH RESISTANCE 0846 M98 BAD DOTS 000 TOTAL MEMORY 248 K OPTIONS 000 DIPSW 0000000000000000 The first label shows the printer s configuration by packet A G The second label shows the model number
27. lect this setting only after you have loaded a high energy ribbon and supply or it may damage your printhead To select a high energy ribbon send the supply setup packet everytime you turn on the printer The high energy setting is lost when you turn off the printer 3 6 Loading Ribbon High Energy Ribbon Limitations When using the high energy ribbon option Use a print speed of 2 5IPS inches per second Printhead warranty is reduced to 100 000 inches Serial bar codes cannot be printed Do not use peel mode No more than 2096 of the supply should have print black coverage CAUTION The high energy ribbon may break or stick to the supply when more than 20 of the supply contains print Only white high energy supply should be used for bar code printing Reverse fonts cannot be used A non printing area of at least 1 inch 2 54 mm must exist on the left and right edge of the ribbon Do not print horizontal lines or bars Graphics are limited Loading Ribbon 3 7 3 8 Loading Ribbon PRINTING This chapter explains how to use on demand mode printing print an error label print batch separators adjust the print positions Printing 4 1 Printing The host sends online packets containing print jobs to the printer To print 1 Turn on the printer 2 Download a format and a batch Refer to the Packet Reference Manual for information on downloading pri
28. ls on a bar code and the dot cannot be shifted Call Customer Service to order a new printhead or printhead kit Magnification must be 1 to 7 Machine Faults Errors 700 to 765 happen when there is a problem with the printer Error 700 701 702 6 12 Troubleshooting Description Action An error is pending and the printer cannot continue with the batch Printer received a command that it cannot execute while it is running Check your printer s SETUP settings 703 704 705 750 751 752 753 754 755 756 757 758 759 760 761 The printer sensed a calibration of different sized black marks Printer didn t detect a sense mark within the maximum feed length or is out of supplies Check or load supplies Invalid batch received Printhead is overheated turn off the printer to let it cool Printer didn t detect a sense mark when expected Printer detected a sense mark in the wrong place Printer detected a sense mark that is too long Out of ribbon or ribbon jam Check or load ribbon Remove any slack in the ribbon by turning the take up reel clockwise Printhead is open Close the printhead Out of supplies Load supplies Reload supplies supply length mismatch The supply was not seen or the on demand sensor is not working correctly Check for a supply jam Clear the supply path or reload supplies This error may occur if you remove a label too quickly in the on demand mode The prin
29. ly 13 Turn on the printer 14 Press Feed to position the supply under the printhead Resend your format batch and check digit packets Care and Maintenance 5 5 Replacing the Printhead You may have to replace the printhead if it is damaged or worn out For example you may see 616 bad dot or dots or 768 printhead failure error codes See Appendix A Specifications and Accessories for the printhead part number CAUTION The printhead is sensitive to static electricity which can damage the printhead or reduce its life Ground yourself by touching some metal such as the printer s metal base before touching the printhead Clean the printhead to remove any salt or oil left from handling prior to operation To replace the printhead 1 Turn off the printer 2 Open the cover 3 Unlock the printhead by turning the retaining latch 5 6 Care and Maintenance 4 Press forward and down on the two latches on top of the printhead assembly as shown The printhead will drop down EP x 5 Lift the printhead assembly using the printhead tab and push back until the printhead assembly clicks into place 6 Carefully unplug the cable from the printhead as shown CAUTION The printhead is sensitive to static electricity which can damage the printhead or reduce its life Ground yourself by touching some metal such as the printer s metal base before touching the printhead 7 Carefully
30. n core as the take up core The take up core only fits on the take up reel one way An extra take up core is available by ordering part number 117961 6 Remove the new ribbon from the package as shown Do not wrinkle or crush the new ribbon Loading Ribbon 3 3 7 Slide the ribbon onto the back reel as far as it will go The ribbon roll only fits on the reel one way Carefully unwind a few inches of ribbon from the bottom of the roll Take up Reel eel 8 Carefully feed the ribbon under both ribbon rollers and printhead as shown y p G Ca SCUY BM MEE Ribbon Roller Printhead 3 4 Loading Ribbon 9 Align the ribbon and make sure it is straight and centered throughout the path 10 Tape the ribbon to the take up core Do not tape the ribbon to the take up reel Take up Core Take up Reel the printhead 12 Remove any slack in the ribbon by turning the take up reel clockwise 13 Hold the printhead assembly by the printhead tab while pressing down on the printhead release Loading Ribbon 3 5 14 Close the printhead by pressing down on the thumb well until you hear it click into place Close the cover Thumb Well Using a High Energy Ribbon High energy ribbon is an option for the 9830 printer It enables you to print on high energy TUFF MARKQG supplies When you select high energy ribbon for the printer setting you are setting the printer to a higher printing temperature Se
31. n the printhead release 2 4 Loading Supplies 10 Close the printhead by pressing down on the thumb well until 11 12 you hear it click into place Thumb Well Close the cover Press Feed to position the supply under the printhead You may need to adjust the wide narrow knobs depending on the width of your supply See Adjusting the Wide Narrow Knobs for more information If the printer will be unused for extended periods of time we recommend leaving the printhead unlatched Loading Supplies 2 5 For Peel Mode 9830 only In peel mode the printer separates the backing paper from the label The next label is not printed until the completed one is removed from the printer Make sure the printer is configured for on demand mode and the correct supply type The minimum feed length is 1 5 inches for peel mode Hold the leading edge of peeled labels when printing on stock longer than six inches You must use non perforated supplies for peel mode Follow the steps for loading supplies from the previous section Then follow these steps after you close the printhead 1 Remove the labels from the first 10 inches of the backing paper 2 Press down on the exit cover tabs to open the exit cover on the front of the printer NS N RDN ZN IN Jn A sS NS SLC OSS WC _ FA NC m X Exit Cover 2 6 Loading Supplies 3 Feed the backing paper over the peel bar Peel Bar Lower Opening
32. nt jobs The printer prints a strip of labels 3 Remove the printed labels If the printer will be unused for extended periods of time we recommend leaving the printhead unlatched On Demand Mode Printing When the 9820 printer is operating in the on demand mode you must press Feed to print a label The Paused light blinks when the label is ready to print When the 9830 printer is operating in the on demand mode the next label prints when the previous label is removed from the printer or when Feed is pressed The Paused light blinks until all the labels in the batch are printed You must use on demand printing with peel mode If you are using peel mode remove the excess backing paper by pulling up across the saw toothed tear edge Make sure the backing paper tears at the edge Hold the leading edge of peeled labels when printing on stock longer than six inches The minimum feed length for peel mode is 1 5 inches You must use non perforated supplies for peel mode 4 2 Printing Printing an Error Label If the printer displays a data error errors 0 499 press Feed to print an error label MODEL M9835 S V Version and continue printing See your System E ETE Administrator about the error label ATL MENS PACKET TYPE F FIELD TYPE LINE ERROR Clearing Batches All batches are cleared when the printer is turned on You can also clear all or a single batch by pressing Clear after the prin
33. r two seconds Also clears the communication queue and cancels any packet being received To cancel a single or all queued print jobs the printer must be in paused mode before Clear is pressed Status Code Box The status code box displays a three digit error code to identify any problem the printer may have For a description of the problem look up the error code in Chapter 6 Troubleshooting If there is no error the display will be blank 1 8 Getting Started LOADING SUPPLIES 2 This chapter describes how to load aroll of supply fan fold supply aroll of tag supply There are three types of supplies Thermal Direct specially treated thermal supplies that do not use a ribbon for printing Thermal Transfer standard supplies that require a ribbon for printing High Energy scratch chemical and temperature resistant supplies that require a ribbon able to withstand high temperatures See Using a High Energy Ribbon in Chapter 3 for more information If you are using thermal direct supplies do not load a ribbon High energy supplies are only available for the 9830 printer If you switch from black mark to die cut supplies make sure the DIP switches are set correctly The System Administrator can also send the supply setup packet to change the supply type Refer to the Packet Reference Manual for more information about sending the supply setup packet Loading Supplies 2 1 Loading Labels
34. rinter status displays error codes and allows you to perform some basic printer functions Printhead Release Q Power NC Status Code N Supplies Paused 1 2 3 Feed Pause Clear Printer Status Lights Power Supplies Paused The printer shows a steady green light when it is on The printer shows a blinking amber light when it is out of labels or ribbon or when you have a supply jam The printer shows a steady amber light when paused The printer shows a blinking amber light when there is a data communication or data formatting error See the status code box for the error code The printer also shows a blinking amber light when it s ready to print a label in the on demand mode See On Demand Mode Printing in Chapter 4 for more information Getting Started 1 7 Button Functions Feed Pause Feed and Pause Feed and Clear Clear Prints a label in the on demand mode Feeds a blank label if there is no print job Prints a label with error information that is useful to your System Administrator Pauses the current print job or resumes a paused print job Prints a test label when you press the buttons at the same time Allows you to adjust print positions from paused mode See Adjusting Print Positions in Chapter 4 for more information Clears an error Cancels the current print job Cancels all queued print jobs if pressed fo
35. supply with the optional tear bar Supply Types Thermal Transfer or Direct Supply Widths 1 2 inches 31 mm minimum 4 25 inches 108 mm maximum Supply Lengths 1 inch 25 mm minimum 12 0 inches 305 mm maximum for 9820 printer 16 0 inches 406 mm maximum for 9830 printer Ribbon Specification Ribbon Storage Do not leave ribbon in direct sunlight high temperatures or high humidity Ribbon Type Standard or High Energy only available on 9830 printer Ribbon Widths 1 3 inches 33 mm 1 6 inches 41 mm 2 16 inches 55 mm 3 15 inches 80 mm 4 13 inches 105 mm Ribbon Length 23 600 inches 600 meters About Ribbons The width of the ribbon must be greater than the supply width Since some supplies are more abrasive to printheads than others using a ribbon wider than your supply helps protect the printhead Replacement printheads are expensive A 2 Specifications amp Accessories Accessories Internal TwinAx CoAx Protocol Converter Part 4 117532 LAN Print Server RJ 45 Connector 10BaseT Part 11753101 BNC Connector 10Base2 Part 11753102 Printhead Assembly Kit Part 11797101 03 or 06 available as single three or six pack Ribbon Take up Core Part 11796120 30 or 40 available in two three or four inches High Energy Ribbon 9830 printer only Tear Bar Metal Cover 9830 printer only Specifications amp Accessories A 3 A 4 Specifications amp Accessories GLOS
36. ter is paused See Using the Control Panel in Chapter 1 for more information Using Batch Separators A batch separator is a striped label that prints in between batches For non indexed continuous supply the batch separator is always six inches long The name of the batch is shown on the batch separator To use batch separators refer to the Packet Reference Manual Printing 4 3 Adjusting Print Positions You can adjust the supply print or margin positions on the printer by using the control panel buttons Make sure a batch is not waiting to print before you adjust the positions To change the supply print or margin positions 4 4 Printing 1 Press Pause 2 Press Feed and Clear at the same time once to select the supply position twice to select the print position and three times to select the margin position These buttons act as toggle switches between the three supply print and margin position adjustments When you select the position to change the current setting is displayed Press Feed to decrease the current position by one dot or press Feed for two seconds to decrease the value by 10 dots OR Press Clear to increase the
37. ter does not recalibrate after this error Knife is not moving Call Technical Support Knife jam Remove any jammed tags from the knife Call Technical Support Stacker is full or jammed Empty the stacker or clear the jam before continuing The printer does not recalibrate after this error Troubleshooting 6 13 762 763 764 765 768 770 771 790 791 792 793 Low battery Recharge the battery Waiting to dispense label Press Feed Verifier failure Press Clear to clear the error and continue printing A blank label feeds and the last label reprints The printhead has less than four bad dots The printer can shift bar code fields to avoid bad dots Press Clear to continue printing Print a test label to confirm the number of bad dots Printhead has more than 10 bad dots or is not connected Make sure the printhead is connected If necessary call Customer Service to order a new printhead or printhead kit The print motor is not ready Call Technical Support The format specified by the application was not found Reload your application and format and try again The printer is busy Wait until the printer is idle not receiving data or no batch waiting to print before you send any packets This error may occur when you try to print a test label if the printer is busy The printer has an error pending Turn off the printer Wait 15 seconds and turn it back on Resend the packets The printer is
38. ubleshooting 6 9 325 327 328 340 350 351 352 380 400 401 402 403 404 405 Duplicating direction must be 0 or 1 Amount of row adjustment must be 0 to 999 Duplicate count must be 0 to 999 Bitmap line encoding must be H Hex or R Run length Font selector must be 1 to 9999 Font data length must be 68 to 16384 Insufficient font memory is available for the downloaded font Job request is outside the range O to 4 Invalid character following Internal software failure Call Technical Support Field separator is not in the expected location Field separator was not found The number or string that is currently being processed is too long Too many fields exist in the format Communication Failures Errors 409 to 413 usually indicate a communication failure These errors happen when the host and the printer cannot communicate Ask your System Administrator for help Error 409 410 411 6 10 Troubleshooting Description Action Printer memory is full Parity mismatch Framing error baud rate mismatch 412 Flow control mismatch 413 Receive buffer is full Check flow control settings 414 Internal keyboard buffer is full or you need a new keypad 427 Format name must be 1 to 8 characters inside quotes or a printer assigned name 428 Batch name is invalid or graphic not found 429 A field number appears more than once in a format 430 The format uses a graphic file that cannot be

Monarch 9800 Series Printer User Manual

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