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Mercedes-Benz 2009 CL63 AMG Automobile User Manual

1. Press Cont The first party is now on hold To add an outside party press a line button and dial the outside number If the number is busy or does not answer press the line or intercom button of the held call to reconnect to the first party To add an inside party press an intercom button dial the two digit extension number and wait until the party answers If the extension is busy or does not answer press the line or intercom button of the held call to reconnect to the first party Press cont again to add the second party to the call You are now connected with both parties Standard Phone 1 Set up the call to the first party You can call the party pick up the call from hold or answer an incoming call You are connected with the first party Press the switchhook down once rapidly The first party is now on hold You hear the intercom dial tone To add an outside party dial 9 plus the outside number If the number is busy or does not answer hang up and the first party rings back To add an inside party dial the two digit extension number If the extension is busy or does not answer press the switchhook down once rapidly and you will be reconnected with the first party When the second party answers press the switchhook down once rapidly You are now connected with both parties 5 10 Conference Calls Conference Drop Description This calling feature drops the last party added to a conference
2. Display PARTNER 18D only Shows date and time when phone is idle nurnber dialed when placing a call extension number calling you or transferring a call to you and duration while a call is in progress To adjust the display contrast see Volume Control Buttons on the next page Programmable Auto Dial Buttons PARTNER 18D and PARTNER 18 only Store outside or inside numbers for one touch access Note that the four buttons above the programmableAuto Dial buttons are operational only on PARTNER Il and PARTNER Plus Systems Calling Feature Buttons PARTNER 18D and PARTNER 18 only Press to use calling features with one touch from left to right there are buttons for the Privacy Last Number Redial Recall and Conference Drop features Line Buttons Press to make or answer outside calls Lights next to each button show the status of the line see later in this chapter Intercom Buttons Press either button to make or answer a call to or from another extension in the system Other Buttons and Indicators shown in exploded views Feature labeled Feat on MDC 9000 and MDW 9000 Press to change option settings or to use a System Speed Dial number On a PARTNER 6 MDC 9000 or MDW 9000 phone use with two digit code to access Last Number Redial Recall and Conference Drop features Conf Press to add other parties to your call Transfr labeled Trans on MDC 9000 and MDW 9000 Press to transfer a call to another extensi
3. See Transferring a Call to the Fax Machine earlier in this chapter To send a fax simply lift the handset on the fax machine an outside line will be selected automatically To Set Up 1 Set Automatic Line Selection for extension X to the order in which you want the fax machine to select outside lines 2 Set Line Ringing for all lines on extension X to No Ring 3 Set Automatic Extension Privacy 22304 for extension X to Assigned 4 8 Using Auxiliary Equipment Fax and Telephone Combination If you want to connect a fax machine but cannot spare an extra extension or if your fax machine does not have a built in telephone you can connect a telephone and a fax machine to a single extension Figure 4 7 See Combination Extensions in Appendix C for information on connecting two devices on one extension SYSTEM MODULES Figure 4 7 Fax and Telephone Combination To Use When anyone in the system hears a fax call coming in they can transfer the call to extension X the fax extension See Transferring a Call to the Fax Machine earlier in this chapter If the fax machine is not set up to automatically answer a call you must press the fax machine s Start button To send a fax simply lift the handset on the fax machine Or if your fax machine does not have a built in telephone use the phone to dial the call An outside line will be selected automatically When the fax machine is idle
4. 728 Description This system option resets the system while retaining the current settings Reset the system only when it fails to function correctly after a power failure or down period Considerations m The system reset begins immediately and takes only a few seconds m Resetting the system disconnects all active calls M You cannot interrupt the reset process or use any telephones in the system during the reset process m After a system reset the backlit display on PARTNER 18D phones is changed to the default setting See Buttons and Indicators in Chapter 3 for instructions on adjusting the contrast Using To reset the system follow these steps from extension 10 1 Press Feature 0 0 The phone beeps once and the light next to sek is green flutter 2 Press left ntercom twice The light next to left Intercom is green steady 3 Press s 7 2 a When the reset is completed the current date and time appear on the display and the system is ready for use If a power failure has occurred the time may not be correct change it using System Time 103 5 38 System Reset System Options Saved 728 System Speed Dialing Description This feature lets you store up to 60 frequently dialed phone numbers for the system Anyone on the system can then dial a System Speed Dial number by pressing Feature or at intercom dial tone on a standard phone and the two digit
5. What to do Press the volume control button to increase ringer volume or turn ringer on m lf the phone rings increasingly louder the problem is solved m Ifthe phone still does not ring go to Possible Cause 2 Possible Cause 2 Phone s Line Ringing may be set to No Ring What to do Check to see if the phone s Line Ringing is set to No Ring m If Line Ringing is set for No Ring change it if necessary m f Line Ringing is set to Ring the phone may be faulty Follow the procedure for Other Problems with Phones Calls Are Answered Automatically A call rings once then disappears as if it were answered Possible Cause An auxiliary device answers when it should not could occur with a fax machine answering machine or modem What to do Be sure the device is set to answer correctly If the device answers before it should adjust it to answer on a later ring If the device should not answer calls at all turn its auto answer feature off Refer to the device s user manual m lf the auxiliary device no longer answers calls automatically then the problem is solved m If the problem remains call the hotline Trouble Hearing Called Party Possible Cause If you are using a speakerphone the volume may be too low or there may be environmental factors that affect the performance of the speaker or microphone for example too much background noise What to do Try increasing the speakerphone volume Also see Performance Tip
6. m Set up the fax machine to make a ringing or voice signaled call to another extension Include x plus the extension number for a voice signaled call m Set up the fax machine to group page all system phones by dialing x z then play the recorded message For the above examples set the fax machine extension s Automatic Line Selection to intercom first followed by whatever outside lines you want to assign to it If you set the fax extension to select intercom first and the machine has an auto dial feature include a 9 and one or more pauses if available before each auto dial number When manually dialing a call dial 2 to get an outside line For instructions on how to set Automatic Line Selection see Chapter 5 4 6 Using Auxiliary Equipment Setting Up Fax Machines There are many ways to set up fax machines The following configurations are basic and easy to use m Fax machine with its own fax line Good for moderate fax traffic This setup uses a published fax number Good for light fax traffic with no need for a published fax number m Fax and telephone combination Lets you receive both voice and fax calls on the same line but not at the same time Fax Machine with its Own Fax Line The fax machine setup shown in Figure 4 5 is good for moderate traffic The fax machine has its own line line 4 the number of which is published as the fax number The fax line can be used by other phone
7. Business Day service is included in your lease To upgrade to Around the Clock service call 1 800 247 7000 in the continental U S only Around the clock service is not available for phones If you purchased or leased your system through an AT amp T Authorized Dealer contact your dealer for repairs AT amp T Limited Warranty and Limitation of Liability AT amp T warrants to you the customer that your system will be in good working order on the date AT amp T or its authorized reseller delivers or installs the system whichever is later Warranty Date If you notify AT amp T or its authorized reseller within one year of the Warranty Date that your system is not in good working order AT amp T will without charge to you repair or replace at its option the system components that are not in good working order Repair or replacement parts may be new or refurbished and will be provided on an exchange basis If AT amp T determines that your system cannot be repaired or replaced AT amp Twill remove the system and at your option refund the purchase price of your system or apply the purchase price towards the purchase of another AT amp T system D 2 Maintenance If you purchased your system directly from AT amp T AT amp T will perform warranty repair in accordance with the terms and conditions of the specific type of AT amp T maintenance coverage you selected A written explanation of AT amp T s types of maintenance coverage may be o
8. PARTNER 18D only 3 3 b 13 Bells see Extra alerts Bridging adapter seg 267F2 bridging adapter Busy extension indication 5 4 54 Buttons system telephone 1 3 3 2 1 3 3 6 9 C Call Prefix Outgoing 402 Call Restriction Outgoing 401 Call timer 3 2 5 13 Calling extensions simultaneousl 5 30 5 31 6 3 Components system Conference Conf button 3 2 J5 10 1 Conference call making a Conference Drop Connector module 1 2 C 4 C 9 D 5 1 1 1 NENNEN 4 PC Cordless phones 1 3 3 3 O 1 1 1 11 Credit card scanners Customizing for PBX Centrex support phone numbersonabutton 5 4 5 5 programmable buttons 2 2 3 2 5b 4 quick reference charts Inside back covers restrictions System telephone D Date System 101 Dead phones 6 2 Dial Mode 201 5 12 6 3 Dial tones outside vs intercom standard phones 3 Bs 5 3767 0000 0 0 0 0 0 0 OS Display adjusting features 5 13 Cd problem 6 7 J6 8 Z3 J1 Display phone Doorphones Drop Conference Dropping parties from a conference call 5 9 5 11 E Electrical specifications Electromagnetic Interference EMI filter D 5 Environmental requirements Extension 102 3 O Extension jacks External hotline phone 5 14 5 15 0 Fax machines example setups
9. Product Safety Statements Product safety statements are identified in this guide by a A A CAUTION Indicates the presence of a hazard that will or can cause minor personal injury or property damage if the hazard is not avoided A WARNING Indicates the presence of a hazard that can cause severe or fatal personal injury if the hazard is not avoided Reference Materials In addition to this guide the following materials are available to help you use the system effectively order numbers are in parentheses W User Instruction Cards 518 455 119 contains basic information about system phones and the most commonly used system features m MDC 9000 Cordless Business Telephone Installation 503 801 101 explains how to install the MDC 9000 cordless telephone m MDC 9000 Cordless Business Telephone Quick Reference 503 801 100 contains basic instructions for using the MDC 9000 cordless telephone m MDW 9000 Wireless Telephone Installation 503 801 111 explains how to install the MDW 9000 wireless telephone m MDW 9000 Wireless Telephone Quick Reference 503 801 110 contains basic instructions for using the MDW 9000 wireless telephone To order these materials call the AT amp T GBCS Publications Fulfillment Center at 1 800 457 1235 or 1 317 361 5353 Some of these materials are also available in Spanish and French For more information contact the AT amp T GBCS Publications Fulfillment Center or your AT amp T Representati
10. d passe pas 100 No d homolagation 230 3756A No de certification CSA LR 60486 L indice de charge 7 E 4 FCC and IC Information Glossary A Auto Dial button A customizable button on a PARTNER 18D or PARTNER 18 system phone that lets you dial a series of digits simply by pressing that button An Auto Dial button can be used to store an outside phone number or an extension number so that it can be dialed with one touch Auxiliary equipment Telecommunications devices other than system phones that can be connected to the system modules Examples include standard phones fax machines and answering machines C Calling feature buttons Buttons on PARTNER 18D and PARTNER 18 System phones used to access the Privacy Last Number Redial Recall and Conference Drop features Combination extension An extension that has two devices connected to it Combination extensions can connect two standard devices or a standard device and a system phone but not two system phones ce E Extension An endpoint numbered 10 21 in the system that connects telephones or standard devices which can be dialed using the intercom button plus the 2 digit extension number Extension jack The location on 206 system modules that allows you to connect phones or other auxiliary equipment to the system modules Extension number The number assigned to each extension jack Extension num
11. is green steady Press 4 4 o 1 Dial the two digit number of the extension 10 21 you want to change The Message light is red steady if the current setting is No Restriction red flash if it is Inside Only or red wink if it is Local Only Press 1 for No Restriction 2 for Inside Only or 3 for Local Only If you make a mistake or want to change the setting for another extension begin again at Step 3 When you are finished press 2 and a three digit code for another option or press Feature 0 0 Outgoing Call Restriction 401 5 31 Privacy Description This feature is available only on PARTNER 18D and PARTNER 18 phones This calling feature lets users with PARTNER 18D and PARTNER 18 phones press the calling feature button Privacy to turn Privacy on and off preventing other users from joining calls at the user s extension Related Procedures m lf Automatic Extension Privacy 304 is assigned for an extension that extension normally will be private However if a user sometimes needs to have other co workers join conversations the user can press _Privacy to turn Privacy on and off as needed m To have Privacy on PARTNER 6 MDC 9000 MDW 9000 standard phones or other devices such as a fax or modem you must use Automatic Extension Privacy 304 Considerations m When Privacy is on the light next to Privacy at the extension also is on indicating that other
12. m An intercom call will ring BEEP ring BEEP ring BEEP If you have a System display phone the callers extension number will show on the display m A transferred call or a call on hold that is ringing back will ring BEEP BEEP ring BEEP BEEP ring BEEP BEEP If Unique Line Ringing 118 is active all incoming outside calls on PARTNER model phones will ring as follows m Line 1 uses the pattern described above m Line 2 uses an ascending tone with dip m Line 3 uses a descending tone m Line 4 uses a mixed tone Outside calls transferred to your extension will ring with the appropriate Unique Line Ringing pattern followed by two beeps NOTE If you use the system with PBX or Centrex lines the PBX Centrex distinctive ringing patterns are not passed to phones Phones use the ringing patterns described here instead Dial Tones You will encounter two different dial tones when making calls Outside dial tone is generated by your local phone company and indicates that you can make an outside call m Intercom dial tone is generated by the system and indicates that you can make an inside or intercom call To hear the difference between the two types of dial tones on a system phone lift the handset and press a line button The dial tone you hear is an outside dial tone To hear an intercom dial tone press Intercom Learning About Telephones 3 5 Using the Speaker and Microphone Every PARTNER mode
13. m You can store intercom 1 5 on a system phone button to access music with a touch of the button see Auto Dialing If you do label the button Music Access Considerations m f you activate the Music Access feature to broadcast certain copyrighted music or material including songs or other material from radio broadcasts you may be required to obtain the permission of the copyright owner One way to obtain permission is to contact ASCAP BMI and or similar performing rights organizations to obtain a license AT amp T disclaims any liability arising out of the failure to obtain such a license if required For alternative usually pre licensed sources of music to use with this feature you may wish to contact Telephonetics International Inc at 1 800 446 5366 m You can adjust the volume of the music playing over the speaker or handset with the volume control buttons Note that these volume control settings also change the volume for calls over the speaker and the handset m Music Access is deactivated whenever a user makes or answers a call m Extensions that have Music Access active appear busy to other users red steady shows at any extension that has an intercom Auto Dial button for the extension However calls placed to an extension with Music Access active will still ring at that extension m An extension that has Music Access active cannot use the Hands Free Answer on Intercom HFAI feature receive gr
14. restricted to Local Only since the PBX or Centrex system cannot distinguish between long distance and local calls If your PBX or Centrex system includes dialing restrictions use those instead of Outgoing Call Restriction 401 If you have PBX or Centrex dialing restrictions on a line and also use Outgoing Call Restriction 401 both the PBX or Centrex system restriction and this restriction may apply m While dialing restrictions are very effective absolute protection against misuse cannot be guaranteed System phones give you more protection against misuse than standard phones Therefore we strongly recommend that you install system phones where restricting phone use is important m Inside Only is useful for phones in reception areas or other public rooms where you want to prevent anyone using the phone from making outside calls It is also useful for prohibiting calls from warehouse extensions or from extensions that should be used only for receiving orders Valid Entries 1 No Restriction can make long distance local and intercom calls v 2 Inside intercom Only 3 Local intercom and local Only 5 30 Outgoing Call Restriction 401 Changing Settings To restrict calling on available lines at an extension follow these steps from extension 10 1 Press Feature 0 0 The phone beeps once and the light next to _Spkr is green flutter Press left intercom twice The light next to left Intercom
15. 23 5 24 6 2 Messagelighti3 3 1 O Microphone 3 3 3 6 Z 1 Microphone Mic button 3 3 3 6 Modems 4 10 4 116e 9 sd Module connector Network interface jacks C 2 C 11 ME O Off Premises Range Extender OPRE 1 4 D 5 lt One touch transfer sed Auto Dial numbers OPRE see Off Premises Range Extender OPRE Optional equipment see Auxiliary equipment Ordering Outgoing Call Restriction 401 Outside Auto Dial numbers 5 415 5 b 15 Outside call making an 5 23 5 24 1 Loudspeaker PARTNER model phones see System phones Parts list C 4 Pause special function in phone number 5 36 Picking upaheldcall 5 18 o Placingacall j5 23 5 24 Powercord D 5 Cid Powerfalure 6 1 C b 1 Power indicators 1 2 62 o Prefix Outgoing Call 402 5 29 Privacy 3 2 5 32 1 1 1 1 Privacy Automatic Extension 304 5 6 Problems solvingj6 1 6 10 SY Processor module see 206 module Programmable buttons 1 3 2 2 3 2 5 4 5 5 6 9 Q Quick Reference cards for system phones Quick Reference charts Inside back cover E R Recall button programming function in phone number using Recall Timer Duration 107 Redial Last Number 3 2 5 21 Reference materials iv REN see Ringer Equivalence Number Repair
16. 4 7 4 9 sd Notify feature 4 6 1 O transferring callsto 4 6 Cid FCC information Inside frontcover JE 1 sd Featurebutton 3 2 1 1 Feature phones 3 9 O Feature calling buttons 1 3 2 2 sd Index IN 1 G Group Paging 5 16 5 17 0 ee H Hands Free Answer on Intercom HFAI 3 6 Handset specialt using 3 volume controls 3 3 Hardware 1 2 4 KE Headsets Helpline oe mE HFAI see Hands Free Answer on Intercom Holdbutton 3 2 5 18 O Hold Disconnect Time 203 5 19 6 7 1 Holdingacal 5 18 67 Hotline Inside front cover Hotline phone 5 14 15 135 10 1 I Inside front cover EFA IC information Inside call see Intercom call Intercom Auto Dial buttons 3 4 5 445 5 lt Intercom buttons 1 3 9 2 Intercom call Intercom status 3 4 Internal hotline phone 5 14 5 15 IROB see In Range Out of Building IROB protectors Co Joiingacal 5 20 S O Co L Labeling line and extension jacks C 9 o systemphones C 13 o o LastNumberRedial 3 2 5 21 CS Light patterns description of 3 4 Intercom Auto Dial button 3 4 IN 2 Index Line Ringing 5 seba Line Ringing Unique 118 5 44 5 45 Line Selection Automatic 5 7 5 8 1 Loudspeaker paging systems 1 4 M Maintenance D Making a call 5
17. 6 9 6 9 Troubleshooting When You Need Help If you have a problem with your system you may be able to solve it yourself by following the appropriate troubleshooting procedures described in this chapter If not you can call for help in the continental U S call the hotline at 1 800 628 2888 outside the continental U S call your AT amp T Representative or local Authorized Dealer If you call have the following information ready so that the representative can better help you m The kind of system you have for example PARTNER Release 4 1 m The number of lines and extensions in your system m The type of phone system or standard and the model number if applicable System phone model numbers are located either on the upper right hand corner of the phone or on the dialpad overlay m f you followed a troubleshooting procedure tell the representative what you did Power Failure Operation When power to the system is cut off the first line on each 206 module automatically connects to the first extension on the module This allows you to make and answer calls during a power outage provided you have a standard phone connected to one of these extensions During a power failure only standard phones can make and receive calls other system features are not available The system can retain option settings for approximately four days after it stops receiving power After four days elapse all of the system s setti
18. 8 cm 4 5 lbs or 2 0 kgs 200 module 1 D x 17 H x 1 5 W or 27 9 x 43 2 x 3 8 cm 4 0 lbs or 1 8 kgs Two modules 2 D x 17 H x 5 W or 30 0 x 43 2 x 12 7 cm 10 5 Ibs or 4 8 kgs PARTNER 18D Sidhe 8 D x 3 75 H x 7 9 W or 24 9 x 9 5 x 20 1 cm 2 4 Ibs or 1 1 kgs PARTNER 18 phone 8 D x 3 75 H x 7 9 W or 24 9 x 9 5 x 20 1 cm 2 3 Ibs or 1 0 kgs PARTNER 6 phone 8 D x 3 75 H x 6 1 W or 24 9 x 9 5x15 5cm 1 9 lbs or 0 9 kgs MDC 9000 phone 4D x 3 4 H x 7 W or 23 9 x 8 6 x 17 8 cm 2 8 lbs or 1 3 kgs MDW 9000 phone 75 D x e H x 4 W or 24 8 x 15 2 x 10 1 cm 2 25 lbs or 1 0 kgs Switch Fabric Full digital nonblocking Electrical Specifications U S Canada and other 110V countries 1 Amp per 206 module 25 Amp per 200 module Countries using 220V 0 6 Amp per 206 module 25 Amp per 200 module 65 Watts 225 BTUs hour per 206 module 10 Watts 35 BTUs hour per 200 module Dissipation of power 30W 206 module and 20W 200 module during normal operation 4 day memory backup 96 hours Extension Jack Specifications Ringing voltage 5VDC 140 VDC peak to peak trapezoidal wave shaping 35 to 38 Volt talk battery Ringing frequency 20 Hz Proc Module Specifications 80C321 microcontroller with 8K RAM and 64K ROM The two devices combined on an extension jack can be a system phone with a standard device or two standard devices DO NOT connect two system phones to the same extension
19. D 1 Replacementparis D 4 Resetting the system 5 38 6 09 Restriction Outgoing Call 401 Retrieving a held call 5 18 Ringer Equivalence Number REN Ringer volume controls 3 3 Ringing patterns standard phonesj3 8 1 1 1 1 O systemphones 3 5 Rotary phones S voumecontrols 3 3 Z Speaker Spkr button 3 3 Cid Special dialing functions 5 36 Specifications Speed dialing 1 1 5 3915 40 Cid Standard devices answering machines 4 2 0 compatibiity 1 3 1 4 credit card scanners a 5 1 faxmachines 4 6 Cid in combination mode C 7 sd limitations modems 4 10 4 11 telephones 1 3 3 713 9 C 5 Cd Standard phones C 5 1 1 Automatic Line Selection for 5 1 5 715 8 J compatibilit 1 4 incombinaion C 7 limitations overview power failure for use during ringingpatterns 3 8 Switchhook 3 8 O using 3 7 Stop special function in phone number 5 36 Support customer Inside front cover 6 1 D 1 Switchhook flash System clock se i System Date 101 5 System modules description installation specifications System options for PBX Centrex support 2 3 generalinstructions 2 3 individual procedures overview 2 1 Inside front cover quick reference c
20. Dial numbers On system phones press Feature 2 digit code On standard phones press 4 2 digit code while receiving intercom dial tone CODE Name Company Telephone Number CODE Name Company Telephone Number Name Company Telephone Number 28 4 peur m 64 66 67 68 69 70 71 72 System Speed Dial numbers are programmed by the System Manager report problems and suggested revisions to your System Manager SYSTEM EXTENSIONS To call another extension On system phones press intercom Ext On standard phones dial Exit while receiving intercom dial tone EXT NAME EXT NAME A10 16 11 17 12 18 13 19 14 20 21 15 A System Manager s extension Specifications Capacities System 206 Module Extension Jack 4 outside lines via line jacks on 2 outside lines Maximum 2 devices per extension two 206 modules or one 206 and 6 extensions jack total REN on jack not to one 200 combination exceed 2 0 System phone 12 extensions via extension jacks REN 0 0 zero on two 206 modules 200 Module 1 Music On Hold device via Music 2 outside lines On Hold coupler to ext jack 15 10 Doorphone Internal Hotline External Hotline Phone via 10 ext jacks No more than one system phone per jack Dimensions and Weights approx 206 module 1 D x 17 H x 1 5 W or 27 9 x 43 2 x 3
21. Meets CSA C22 2 225 All other countries Meets IEC950 Second Edition and EN60950 Second Edition B 2 Specifications Government Approvals and Local Phone Company Information Canada FCC Part 68 FCC Registration Number AS5 USA 61630 KF E FCC Part 15 Class B REN outside line jack 0 9A per line jack Jack type RJ11C Loop start lines IC CP01 Issue 7 IC registration number Canada 230 3756A IC CS03 Issues 6 amp 7 Load Number 7 Loop start lines Specifications B 3 Installation Overview This appendix explains how to install the system It begins with instructions for checking the system wiring in your building then shows an illustration of the components you need to install the system and lists general guidelines to consider before installation Next it provides step by step instructions for connecting and testing the components for initial installation and upgrades Safety Instructions for Installation Personnel 1 Install the equipment to meet all the environmental and electrical requirements listed in 2 DO NOT install equipment during a lightning storm 3 DO NOT install telephone jacks in a wet location unless the jack is specifically designed for wet locations 4 Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface 5 Use caution when installing or modifying telephone lines A CAUTION T
22. PBX or Centrex documentation for more information 2 4 Customizing Your System Learning About Telephones Contents m Using the Speaker and Microphone 3 6 Hands Free Answer on Intercom HFAI 6 7 7 3 Speakerphone Performance Tips 3 3 Standard Telephones m Ringing Patterns 3 8 W Using the Switchhook 3 8 W Limitations 3 9 m Feature Phones 3 9 Combination Extensions 3 10 Learning About Telephones This chapter explains how system and standard phones work with the system as well as combination extensions where more than one phone or auxiliary device is installed System phones are described first followed by standard phones on page 3 7 and combination extensions on page 3 10 System Telephones System phones have some buttons and indicators in common The following pages explain where they are and how they work Learning About Telephones 3 1 Buttons and Indicators jqr Display l qm E PARTNER 18 S Not Operational 4 r1 TEI Calling Feature Button 4 Line Button 4 Intercom Button 2 Message Light woe nee ee eee Line Buttons 4 The following buttons and Indicators appear on system phones
23. Tones On Hold 602 is set to Music On Hold If it is set correctly turn up the volume on the Music on Hold coupler or on the device m lf the device works properly the problem is solved m lf the device still does not work call the hotline Can t Program Top Row of Buttons on PARTNER 18D Phone Possible Cause The buttons in the top row on the PARTNER 18D phone are operational only on the the PARTNER II and PARTNER Plus systems They cannot be programmed on a PARTNER system What to do No action is required n the continental U S help is available at 1 800 628 2888 Outside the continental U S call your AT amp T Representative or local Authorized Dealer Troubleshooting 6 9 Other Problems with Phones Possible Cause 1 Phone needs to be reset What to do Unplug the cord from the base of the problem phone and with the handset hung up plug the cord in again m Ifthe problem remains go to Possible Cause 2 Possible Cause 2 The telephone may be defective What to do Unplug the cord from the base of the problem phone and plug it into a phone that works m If the other phone works the old phone was faulty Call the hotline to arrange for a replacement m If the other phone does not work go to Possible Cause 3 Possible Cause 3 The telephone cord may be defective What to do Unplug the cord from the base of the phone and the wall jack Replace it with a cord that works m lf the phone works t
24. an AT amp T 630B connecting block 3 A Plug one end of the telephone cord into the jack in the center of the wall plate B Plug the other end of the telephone cord into the LINE jack on the bottom of the telephone C Wrap any excess cord around the cord wrap posts on the bottom inside of the stand 4 A To mount the phone on the stand insert the tabs on the top of the stand into the first set of notches on the top edge of the phone B Make sure the telepone cord is neatly wrapped inside the phone then rotate the phone down until the bottom edge snaps into position C 14 Installation 5 A Remove the plastic cover from the phone Label the button sheet to show lines and button features then place the button sheet on the phone so the holes fit over the buttons Carefully replace the plastic cover Make sure the swivel display is set to the lowest position Connecting and Testing Telephones 1 To connect a phone plug the modular telephone cord into a modular wall jack or directly into a 206 module extension jack If you are connecting a standard phone and its telephone cord is loose try an AT amp T D2R mounting cord instead To install two phones or other devices on a single extension jack see Combination Extensions earlier in this appendix Test the telephone for proper operation to test the power and lights on a system phone press and hold the 2 button for five seconds Before
25. and a three digit code for another option or press Feature o 0 Hold Disconnect Time 203 5 19 Joining Calls Description This feature is available only on system phones Joining is adding yourself to an outside call in progress the same way you do on a home telephone by picking up an extension This is different from conferencing in which the originator pulls you into the call Only one other system extension can join a call on an outside line for a total of one outside and two inside parties Related Features m Automatic Extension Privacy 304 prevents other extensions from joining calls on a specific extension This is especially useful for answering machines fax machines modems and credit card scanners because trying to join a call on one of these devices could interfere with its operation m Any user with a PARTNER 18D or PARTNER 18 phone can use Privacy to prevent other extensions from joining a call at their extension Considerations m You annot join an intercom call or a conference call m You cannot put a joined call on hold How to Join a Call System Phone A steady red light at a line button indicates that a call is in progress Press the line button on which the call is being conducted and lift the handset or press Sokr The red and green lights alternately flash You are now joined with the call You can tell when someone has joined your call when the lights next to the li
26. and fixed feature buttons to handle calls For example you can use the system phone to select a specific outside line and conduct the call on the standard phone Or if you are on a call using the standard telephone you can put that call on hold by pressing _Hold on the system phone To do this it is not necessary to lift the handset of the system phone Held calls cannot be retrieved from a standard phone in a combination extension m While you are on a call on a standard phone you can activate calling features from the system phone m If Privacy is active at a combination extension no other extension can join a call in progress at either the system phone or the standard device connected to it However a phone can interrupt a call on the other phone or standard device at that same extension For example if a System phone and modem are combined at an extension picking up the handset of the system phone could interrupt a modem transmission m The PARTNER headset is a tip ring device equivalent to a standard phone and can be used in combination with a system or a standard phone 3 10 Learning About Telephones Using Auxiliary Equipment Contents Overview 4 1 Answering Machines 4 2 m Single Answering Machine 4 2 m Multiple Answering Machines 4 3 m Personal Answering Machine 4 4 Credit Card Scanners 4 5 m Using Fax Machines Transferring a Call to the Fax Machine Fax Machine Line Saver Fax and Telephone Combi
27. call or a call on hold that is ringing back will ring ring ring ring ring ring ring ring ring NOTE If you use the system with PBX or Centrex lines the PBX Centrex distinctive ringing patterns are not passed to phones Phones use the ringing patterns described here instead Dial Tones You will encounter two different dial tones when making calls m Outside dial tone is generated by your local phone company and indicates that you can make an outside call m Intercom dial tone is generated by the system and indicates that you can make an inside or intercom call To hear the difference between the two dial tones lift the handset The dial tone you hear assuming the phone has been changed to select intercom first as recommended in this guide is an intercom dial tone To hear outside dial tone press 2 Using the Switchhook Some of the call handling instructions in Chapter 5 direct you to rapidly press and release the switchhook Pressing the switchhook for 1 4 to 1 second sends a signal over the line called a switchhook flash However do not press the switchhook too quickly If you press the switchhook and nothing happens try again and press it a ittle longer NOTE If your phone has a button labeled Recall or Flash use that button instead of pressing the switchhook For more information see Recall in Chapter 5 3 8 Learning About Telephones Limitations Because standard phones do n
28. dialing If a user needs many speed dial numbers a repertory dialer can be combined on an extension with a system or standard phone Headsets allow users to hold hands free conversations A headset is a combination earphone and microphone worn on the head useful for receptionists salespeople or others who may want to have their hands free while talking on the phone Specialty handsets are designed for those individuals who need greater functionality than that provided by the handsets on system phones and standard phones For example an amplified handset is available for certain system phones for hard of hearing users These devices can be ordered through AT amp T see Product Ordering in Appendix D Refer to the manufacturer s instructions packaged with the device for installation and usage information In addition Appendix C provides general guidelines for installation 1 4 Overview Combination Extensions You can connect a standard device on an extension by itself or have it share an extension with another piece of equipment An extension with two devices connected to it is called a combination extension Examples of useful combination extensions include m System phone plus standard phone for power failure backup on extensions 10 and 16 E System phone plus answering machine M System phone plus fax machine for phone use when the fax is idle m System phone plus headset for hands free operation m System phone plus e
29. hours of the day are 0000 12 midnight to 2359 11 59 p m Since each time must have four digits use leading zeroes when necessary For example to set the time to 9 00 a m enter 0 9 o o To set the time to 4 45 p m enter 1 Le 4 5 The time appears on system display phones as a m or p m not in 24 hour notation Changing Settings To change the System Time follow these steps from extension 10 1 Press Feature 0 0 The phone beeps once and the light next to sex is green flutter Press left Intercom twice The light next to left Intercom is green steady Press 2 1 o 3 Enter a new time in HHMM 24 hour format For example to set the time to 2 15 p m press 1 4 1 5 This time will appear on a system display phone as 2 15 p When you are finished press 4 and a three digit code for another option or press Feature 0 0 System Time 103 5 41 Transferring Calls Description This section explains how to transfer calls Transferring a call lets the user pass a call from one extension to another Users can transfer only outside calls to other system extensions Related Features m To transfer calls to an extension with a single touch PARTNER 18D and PARTNER 18 phone users can program the extension number onto an Auto Dial button see Auto Dialing for more information m Transferred callers will hear Music or Tones On Hold if
30. instructions to correct a mistake 4 PRESS Feature 0 o again when you are done LE mien 0 0 owns cl OPTIONS THAT AFFECT ALL EXTENSIONS SYSTEM DATE DIAL 101 DIAL the date in MMDDYY form SYSTEM TIME DIAL 103 DIAL the time in HHMM 24 hour military format RECALL TIMER DURATION DIAL 107 DIAL two digits to set the length of a switchook flash 01 80 where 01 25 msec 18 450 msec v NOTE If behind PBX set to 18 If behind Centrex set to 32 UNIQUE LINE RINGING DIAL 118 DIAL 1 Active red steady 2 het Active v red flashing DIAL MODE DIAL 201 DIAL 1 Touch Tone red steady 2 Rotary red flashing HOLD DISCONNECT TIME DIAL 203 DIAL 1 Long 450 msec v red steady 2 Short 50 msec red flashing _ OUTGOING CALL PREFIX DIAL 402 DIAL 1 0 1 plus Area Code and Number red steady 2 Area Code and Number only red flashing MUSIC TONES ON HOLD p 5 27 DIAL 602 DIAL 1 Tones On Hold red steady 2 Not Active red flashing 3 Music On Hold red wink OPTIONS THAT AFFECT AN INDIVIDUAL EXTENSION l NOTE If you are changing more than one setting for an extension you must set Automatic Line Selection first AUTOMATIC LINE SELECTION PRESS right Intercom DIAL the extension number 10 21 PRESS x x PRESS the line intercom buttons in the desired order PRESS x x Repeat above steps
31. jack If a device lists two RENs use the higher number when adding up RENs Specifications B 1 Music on Electrical Interfaces one modular jack to extension port one RCA phono jack to audio source Hold Coupler 600 Ohm input on RCA jack ranging from 1mV to 4V Specifications Environmental Mount on a wall at least 2 feet 0 6 meters from the floor Requirements Locate within 5 feet 1 5 meters of the network interface jacks and a properly grounded electrical outlet not controlled by a switch using supplied 7 foot 2 1 meter cords For proper ventilation and easy replacement of modules provide at least 1 foot 0 3 meters clearance at the top bottom and back and 2 feet 0 6 meters at the front of the system module s Locate in an area free of excess moisture corrosive gases dust and chemicals Operating temperature 32 to 104 F 0 to 40 C not in direct sunlight Humidity 1596 9096 noncondensing Electrical U S and Canada 90 130 VAC 50 60 Hz 3 prong outlet separate ground separately fused at Requirements 15 Amps Other countries 90 264 VAC fused at 10 Amps Outlet must not be controlled by an on off switch Grounding to comply with Underwriters Laboratories UL 1459 A An insulated grounding conductor that is not smaller in size and equivalent in insulation material and thickness to the grounded and ungrounded branch circuit supply conductors except that it is green with or without one or more yell
32. lift the handset or press _mic HFAI to answer the page After a group page the microphone is turned on again Changing Settings To store or remove the group page option remotely from extension 10 1 Press Feature 0 0 Press left Intercom twice 2 3 Press right intercom 4 Dial the two digit number of the extension 11 21 for which you want the option stored or removed e Press the Auto Dial button on which you want the option stored or removed 6 To store the option press Intercom x 7 To remove the option press Mic HFAI 7 Press Feature 0 0 5 16 Group Paging Using System Phone To use when stored on a button lift the handset and press the Auto Dial button To use manually 1 Lift the handset and press Intercom 2 Dial x z 3 After the beep start talking Standard Phone 1 Lift the handset 2 Dial x z 3 After the beep start talking Group Paging 5 17 Hold Description This section explains how to place and retrieve calls on hold using the Hola button on a system phone or the switchhook on a standard phone Users can make and receive calls on another line while a call is on hold Related Features Callers on hold will hear Music or Tones On Hold if either is activated or silence if neither is selected See Music Tones on Hold 602 Considerations m Only one party on an intercom call can put the call
33. local telephone company from a Central Office CO outside your premises These services include the PBX or Centrex lines connected to your system modules and some set of features such as hold conference or transfer that are available on those lines PBX or Centrex services may be offered in your area under a different name For specific Centrex features to be available to you your company must subscribe to those features For specific information on using PBX or Centrex services see the documentation provided with the service Customizing Your System 2 3 The options you should consider when setting up your system to work effectively behind a PBX or Centrex system are listed below m Tosetup your equipment to work properly with PBX or Centrex services set Recall Timer Duration 107 to match the setting used by your PBX or Centrex system usually 18 or 450 msec for a PBX system 32 or 800 msec for a Centrex system W Forextensions with standard phones set Automatic Line Selection to intercom first This enables standard phones to access equipment features including intercom calling m When you store numbers outside the PBX or Centrex system for System Speed Dialing or Auto Dialing include the PBX or Centrex system dial out code if any followed by a pause in the stored number NOTE If you want to assign dialing restrictions to specific extensions use the PBX or Centrex dialing restrictions Refer to the
34. m Use standard phones as power failure backups System phones will not work without power In the event of a power failure standard phones at extensions 10 and 16 can connect to lines 1 and 3 respectively for continued operation You can connect standard phones in combination with system phones at power failure extensions or you can simply keep spare standard phones at those extensions to serve as replacements in case of a power failure m Set Automatic Line Selection for standard phones to intercom first This enables a user at a standard phone extension to access system features including intercom calling m To use a System Speed Dial Number press z followed by its two digit code when you hear intercom dial tone Learning About Telephones 3 7 M To use a system calling feature press s followed by its dial code Instructions for using these features on standard phones are included in Chapter 5 Feature Reference m Use the switchhook or Recall or Flash button if available on a standard phone to place calls on hold transfer a call or set up a conference call For details see Using the Switchhook later in this chapter or rranster and Conference in Chapter 5 Ringing Patterns You can tell what kind of call you are receiving by the way your standard phone rings m An outside call will ring ring ring m An intercom call will ring ring ring ring ring ring m Atransferred
35. set up the alert extension or store the outside External Hotline Phone number on the top leftmost Auto Dial button See Changing Settings on the next page Related Features For an external hotline phone be sure not to restrict the extension so as to prevent the number from being dialed See Outgoing Call Restriction 401 Considerations Under certain conditions of heavy system usage the external hotline phone may be unable to dial immediately the outside phone number If you do not hear dial tone or dialing noises when you attempt to use the external hotline phone hang up for about 20 seconds and try again Use this option for all three phone applications The system differentiates the applications by the phone connected to the extension and the number stored on the Auto Dial button You cannot assign a doorphone internal hotline phone or external hotline phone to extensions 10 and 16 You can assign a doorphone internal hotline phone or external hotline phone to extension 15 provided Music On Hold is not activated You can assign these applications on up to 10 extensions 9 if Music On Hold is activated If an alert extension is a system phone the signal will be a distinctive ping pong sound to distinguish it from other calls If an alert extension is a standard phone the phone will receive normal intercom ring Doorphones and internal hotline phones can have the same alert extensions 5 14 Doorphone Internal H
36. to change another extension LINE RINGING PRESS right intercom DIAL the extension number 10 21 PRESS each line button until the desired setting displays Ring V green steady No ring green flutter Repeat above steps to change another extension AUTOMATIC EXTENSION PRIVACY DIAL 304 DIAL the extension number 10 21 DIAL 1 Assigned red steady 2 Not Assigned red flashing ABBREVIATED RINGING DIAL 305 DIAL the extension number 10 21 DIAL 1 On 1 ring red steady 2 Off repeated ringing red flashing Repeat above steps to change another extension OUTGOING CALL RESTRICTION DIAL 401 DIAL the extension number 10 21 DIAL 1 No Restriction red steady 2 Inside intercom Only red flashing 3 Local intercom and local Only red winking Repeat above steps to change another extension v Factory Setting DOORPHONE INTERNAL HOTLINE PHONE EXTERNAL HOTLINE PHONE To assign a doorphone internal hotline phone or external hotline phone extension DIAL 604 DIAL the extension number DIAL 1 Assigned 2 Not Assigned PRESS Feature 0 0 To store an alert extension or outside phone number PRESS Feature o o PRESS left intercom twice PRESS right intercom DIAL the 2 digit extension number assigned to the doorphone internal hotline phone or external hotline phone PRESS the eftmost Auto
37. to the Fax Machine There are two situations in which you want to transfer a call to your fax machine m You answer an outside call and hear a fax machine signaling A fax signal is a single beep sequence beep beep beep If you hear this signal you should transfer the call immediately to the fax extension m You are on a call with a person who wants to send you a fax using the fax machine that is connected to his or her phone You can receive the fax by transferring the call to your fax extension Tell the person to wait to hear the fax signal before pressing the Start button on his or her fax machine To transfer the call to the fax extension m On a system phone press _Transfr and dial the fax machine s extension number or press an intercom Auto Dial button set up for the fax machine When the fax machine answers hang up m On a standard phone rapidly press and release the switchhook to place the call on hold then dial the fax machine s extension number and hang up Using the Fax Machine s Notify Feature Some AT amp T fax machines for example models 5300 5350 9025 Plus and 9035 Plus have a feature called Notify After such a machine receives a fax call it automatically dials a number and plays a recorded message such as You have just received a fax If you need to know exactly when a fax comes in or if your fax machine is located in an isolated part of your building you can use Notify in one of two ways
38. two beeps m f multiple outside calls are ringing at the extension the user hears the ringing pattern for the call that arrived first After that call is answered the user hears the ringing pattern for the call that arrived next m This feature is not associated with local telephone company features such as distinctive ring or CLASS distinctive ring services m MDC 9000 MDW 9000 and standard phones always ring with the factory set ringing patterns described in Chapter 3 Valid Entries 1 Active 2 Not Active v 5 44 Unique Line Ringing 118 Programming To change the ringing pattern of outside calls on all lines assigned to PARTNER model phones 1 Press Feature 0 0 The phone beeps once and the light next to Spkr is green flutter 2 Press left Intercom twice The light next to left Intercom is green steady 3 Press e 1 1 La The Message light is red steady if the current setting is Active red flash if the current setting is Not Active 4 Press 1 to select Active 2 to select Not Active 5 Ifyou make a mistake begin again at Step 3 6 When you are finished press and a three digit code for another option or press Feature 0 0 Unique Line Ringing 118 5 45 Troubleshooting Contents When You Need Help Power Failure Operation 6 1 6 1 6 2 i 6 2 i i 6 2 6 2 6 4 i 6 4 6 4 6 5 i i 6 7 6 7 i 6 7 i 6 8 i 6 8 i i 6 8 6 9
39. year warranty period Simply call the hotline and ask for service Business Day service is standard during the warranty period for both the 206 modules and system phones Business Day service is performed during normal business hours However if you need 24 hour service protection during the warranty period on the 206 modules in case there is a major system failure you can purchase an Around the Clock service contract from your local AT amp T sales office 1 800 247 7000 in the U S only Around the clock service is not available for phones If you purchased or leased your system through an AT amp T Authorized Dealer contact your dealer for repairs Post Warranty Repairs If you purchased your system from AT amp T and you have a post warranty service contract AT amp T service is provided under the terms of that contract To significantly reduce unexpected repair costs after the warranty period you can purchase a post warranty service contract from AT amp T If you do not have a contract AT amp T service is provided on a time and materials basis by calling the hotline A contract provides to you within the applicable coverage period and response times service calls with no charge for parts and labor on covered repairs Both Business Day and Around the Clock coverages of varying lengths are available To order a post warranty service contract call 1 800 247 7000 in the continental U S only If you leased your system from AT amp T
40. you can use the phone at the extension to make or receive calls To Set Up 1 Set Automatic Line Selection and Line Ringing for all lines at extension X as desired The fax machine will use the same settings as the phone 2 Set Automatic Extension Privacy 304 for extension X to Assigned 3 Setup the fax machine to answer calls automatically Refer to the fax machine s documentation for instructions Using Auxiliary Equipment 4 9 Modems A modem allows you to connect a terminal or personal computer PC to the system The modem connects directly to an extension jack and has access to any line available to that extension NOTE If you connect a high speed modem to an extension jack you may experience some degradation of efficiency and throughput depending on the quality of the outside lines connected to the system To solve the problem either connect the modem directly to the network interface jack or contact your local telephone company for information about upgrading line quality Stand Alone Modem for Placing Calls Only A modem and a terminal allow you to dial out and connect to computer bulletin boards and other data services This setup which lets you dial out but not receive calls is shown in Figure 4 8 Note that the telephone is optional and can be used if you want the terminal to share an extension with a phone See Combination Extensions in Appendix C for information on connecting two devices o
41. 5 7 Changing Settings To change the order in which the system searches for an available line for an extension follow these steps from extension 10 1 Di OU cR po N Press Feature 0 0 The phone beeps once and the light next to so is green flutter Press left Intercom twice The light next to left Intercom is green steady Press right Intercom Dial the two digit number of the extension 10 21 you want to change Press x x Press left Intercom to select intercom and the line buttons in the order you want them to be searched When your sequence is complete press x x If you want to correct a mistake or change the line order for another extension begin again at Step 3 When you are finished press Feature 0 0 5 8 Automatic Line Selection Conference Calls Description This section explains how to set up conference calls using the conr button on a system phone or the switchhook on a standard phone A conference call connects up to three parties including the conference originator in a single call Users can connect both outside and inside parties in a conference call but the call cannot include more than two outside parties Related Features During the conference call any inside party can exit the call at any time simply by hanging up However if an outside party hangs up during a conference call the callers that remain in th
42. AT amp T ll PARTNER Communications System Release 4 1 Installation and Use s is DEL PANN yer rly Copyright 1995 AT amp T AT amp T 518 455 118 All Rights Reserved Issue 1 Printed in U S A July 1995 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing However information is subject to change Federal Communications Commission FCC Interference Notice For important FCC interference registration and repair information see Appendix E of this book Canadian Emissions Requirements This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Industry Canada IC For additional IC information see Appendix E of this book Le present appareil numerique n emet pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques de la classe B prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des Industrie Canada Vous Trouverez des renseignements complemitaires a la annexe E de ce manuel Security Toll fraud the unauthorized use of your telecommunications system by an unauthorized party for example persons other than your company s employees agents subcontractors or persons working on your company s behalf can result in substantial additional charges for your t
43. Dial button on the upper row of Auto Dial buttons PRESS left intercom and dial a 2 digit extension number to alert that extension or intercom and 7 to alert all extensions OR DIAL the outside phone number up to 20 digits including special functions see PRESS Feature 0 o SYSTEM SPEED DIAL NUMBERS p 5 39 AT EXTENSION 10 TO STORE PRESS Feature 0 o PRESS Feature followed by a 2 digit code 20 79 1 DIAL the telephone number up to 20 digits including special functions see box below To store another number repeat last two steps PRESS Feature 0 o when you are done TO REMOVE PRESS Feature 0 0 PRESS Feature followed by the 2 digit code 20 79 PRESS Mic HFAI To remove another number repeat last two steps PRESS Feature 0 o when you are done ONE TOUCH AUTO DIAL NUMBERS fq 5 4 TO STORE REMOTELY PRESS rue 0 0 FROM EXTENSION 10 TO STORE DIRECTLY AT A USER S PHONE TO REMOVE PRESS left Intercom twice PRESS right intercom DIAL the extension number for which the Auto Dial number is to be stored PRESS an Auto Dial button lt W __ DIAL an extension number or an outside phone number up to 20 digits including Special functions see box below To set up an Auto Dial button for group paging press Intercom x Z To store another number repeat last two steps PRESS Featwe 0 a when you are done P
44. Music On Hold Device Module 3 A Setthe coupler s volume to the lowest setting Use a flathead screwdriver to turn the volume control counterclockwise until it stops B Place a call on hold and listen while adjusting the volume clockwise If you do not hear music at any setting refer to Music Tones On Hold 602 in Chapter 5 to be sure that the Music On Hold setting is selected Removing a Music On Hold Device Use the following procedure to remove a Music On Hold device and deactivate the Music On Hold feature before connecting a phone to extension 15 1 Unplug the modular cord from extension jack 15 to disconnect the Music On Hold coupler and device 2 Refer to Music Tones On Hold 602 in Chapter 5 to change the system option setting to either Tones On Hold or Not Active 3 Refer to Step 5 of Connecting Lines and Extensions to connect a phone to extension 15 C 16 Installation Replacing System Modules 1 A To power down the system unplug the power cord On a PARTNER system with an on off switch move the switch to the off position O B If you have a 1 module system simply replace the module Go to Step 4B If you have a 2 module system remove the screws from the module connector Pull the module connector off the modules Remove the long screw at the bottom of the modules Slide off the module furthest from the wall without detaching the line and phone cords If you
45. RESS Feature 0 0 PRESS an Auto Dial button DIAL an extension number or an outside phone number up to 20 digits including special functions see box below To set up an Auto Dial button for group paging press intercom x z To store another number repeat last two steps PRESS Feature 0 o when you are done PRESS Feature 0 0 PRESS the Auto Dial button PRESS wic HFA To remove another number repeat last two steps PRESS Feature 0 0 when you are done STORING SPECIAL FUNCTIONS IN A SPEED DIAL OR AUTO DIAL NUMBER v 5 36 To insert a Pause Recall Press To insert a Press Hold Stop Mic HFAI Ls Touch Tone Enable rranstr AT amp T 518 455 118 Comcode 107542110 Issue 1 October 1995 seat ak PGES OLE yo FY kiei ae EE Graphics AT amp T 1988 v yt Y es VW CUNT iz s 433 t ves 2
46. X Centrex or local phone company custom calling feature such as Call Waiting while active on an outside line System Phone On PARTNER 18D and PARTNER 18 phones 1 Press Recai 2 Enter the access code for the PBX Centrex or local phone company custom calling feature if required 3 To return to your original call press Recall again On PARTNER 6 MDC 9000 and MDW 9000 phones 1 Dial Feature 0 3 2 Enter the access code for the PBX Centrex or local phone company custom calling feature if required 3 Toreturn to your original call dial Feature 0 3 again Recall 5 33 Standard Phone 1 5 34 Recall Press and release the switchhook or press a Recall or Flash button on a standard feature phone that has one You hear the intercom dial tone Dial 2 o 3 Enter the access code for the PBX Centrex or local phone company custom calling feature if required To return to your original call press and release the switchhook again or press a Recall or Flash button on a standard feature phone that has one then dial 4 o 3 again Recall Timer Duration 107 Description This system option lets you change the length of the timed signal or switchhook flash generated by the system Recall feature as well as by the Recall function used in Auto Dial or System Speed Dial numbers Recall sends this timed signal over the phone line to the local telephone compa
47. a Tones on Hold feature For more information see Music Tones On Hold in Chapter 5 Extra alerts are strobes lights chimes horns or bells that light or ring to make you aware of incoming calls They can connect to either an extension jack or a line jack AT amp T offers several compatible alerts Doorphones allow visitors to ring a specific extension or all system extensions by pressing a button on the doorphone the person who answers a doorphone call can then speak with the visitor at the doorphone The system supports the AT amp T PARTNER Doorphone which can be installed indoors or outdoors In Range Out of Building IROB protectors are required to prevent electrical surges from damaging your system when phones or other standard devices such as a doorphone are installed in a location other than the building where the system modules are installed The system supports the AT amp T IROB protector which provides coverage for up to 1 000 feet 305 meters for system phones and 3 000 feet 915 meters for standard phones IROBS must be installed by a qualified technician Off Premises Range Extender OPRE allows you to connect a standard touch tone phone beyond 3000 feet 915 meters in another building on the same continuous property It also allows you to use a special circuit from your local phone company to provide off premises station capability Repertory dialers allow you to store frequently used numbers for one touch
48. ach jack is the start of a separate wiring run and should be labeled with either the extension or wiring run number The wall jacks placed throughout the building the ends of the wiring runs should also be labeled with the extension or wiring run number The system works with many types of existing wiring It requires at least 2 pair 4 wire wiring in a home run or star not loop setup If you do not know if the existing wiring is acceptable test it as follows Figure C 2 1 Plug a 206 module into an electrical outlet not controlled by a switch 2 Plugone end of a phone cord into an extension jack on the 206 module 3 Plug the other end into a wiring run jack 4 Plug a PARTNER 18D PARTNER 18 or PARTNER 6 phone into the wall jack at the end of that wiring run 5 Press Intercom and lift the handset If you hear dial tone the wiring is acceptable If you do not hear dial tone read the next section mj a980 49 eeelDmm eaaa NA Ext 1o IN Wiring run 35 mi 42 18 i4 15 Wall Jack Wiring Run Jacks one per extension Figure C 2 Testing Inside Wiring Installation C 3 If There Is No Wiring If there is no inside wiring or the existing wiring is not acceptable you may be able to install your own wiring The type of wiring you use depends on how far the extension is from the system module s For extensions that are within m 14 feet 4 3 meters use the telephone cords included with t
49. air conditioning fans m Avoid talking before the other person is finished speaking When you both talk at the same time only one person s voice comes through m Do not use your speaker to make announcements over a loudspeaker paging system connected to your system m When talking always face your phone and stay within two feet of it m Place your phone at least six inches away from the edge of your desk m f you have difficulty hearing the other party try increasing the speaker volume If you have background noise try turning off the microphone when the party at the other end is speaking and turning it on when you speak If the difficulty persists lift the handset to continue the conversation m n conference rooms a separate speakerphone such as the AT amp T S203 Speakerphone is recommended since the built in speaker on a system phone is designed for individual use Standard Telephones In addition to system phones you can connect industry standard touch tone or rotary dial telephones and even some feature phones with built in calling features directly to the system You can also combine standard phones on the same extension with system phones or other devices without using expensive adapters or connectors Standard phones can do many of the things that system phones can do and you can save money by using them in certain situations when a system phone is not needed Follow these guidelines when using standard phones
50. an Auto Dial button to page all system extensions See m You can set up an Auto Dial button for Music Access Considerations m If you store an extension number on an Auto Dial button the lights show calling activity at the extension See in Chapter 3 m When storing emergency numbers and or making test calls to those numbers you should 1 Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up 2 Perform such activities in the off peak hours such as early morning or late evening m For PBX or Centrex systems that require a dial out code to make calls outside the PBX or Centrex system include the dial out code and one or more pauses on the Auto Dial button when storing an outside number Changing Settings at the User s Phone To store or remove an Auto Dial number directly at a users PARTNER 18D or PARTNER 18 phone 1 Press Feature 0 o 2 Press the button on which you want the Auto Dial number stored or removed 3 Tostore an Auto Dial number dial the number up to 20 digits including special functions For example m For an outside phone number dial the phone number For example to store 555 2398 press 5 5 5 2 3 Lo La m For an extension number press left intercom and the two digit extension number 10 21 Include a x before the extension number to voice signal the extension For example to set up a button to voice signal extension 20 p
51. an be made from the extension Automatic Extension Privacy 304 assigned to an extension to which an auxiliary device such as a fax machine or modem is connected prevents users from interrupting calls to this extension You can also use this option to have Privacy on PARTNER 6 MDC 9000 and MDW 9000 phones which do not have Privacy buttons Doorphone Internal Hotline Phone External Hotline Phone 604 specifies whether or not a special phone application is installed at an extension Auto Dialing lets you store phone numbers or extension numbers on the eight programmable buttons with lights on PARTNER 18D and PARTNER 18 phones Bee panera alor the location of these buttons which are called Auto Dial buttons An extension number stored on a button is an intercom Auto Dial number and an outside phone number stored on a button is an outside Auto Dial number You can also set up an Auto Dial button for Group Paging This list does not include all telephone options available to you only those that are most commonly changed For information about all options refer to 5 or the of this guide 2 2 Customizing Your System Changing Option Settings System and telephone option settings except for Auto Dial buttons can be changed only from extension 10 using a PARTNER model phone Users with PARTNER 18D and PARTNER 18 phones also can store numbers on Auto Dial buttons at their own phones instructions are provided on the U
52. angs up the local telephone company may send a special signal to the system to free the line There are two possible signals a long signal 450 milliseconds used by most telephone companies or a short signal 50 milliseconds used by a few telephone companies The length of the signal is called the hold disconnect time If you put a call on hold and the caller hangs up but the call does not disconnect within a minute after the caller hangs up use this procedure to change the hold disconnect time Considerations If the telephone company does not send a signal keep the hold disconnect time set to Long Users must disconnect held calls manually by taking the call off hold and then hanging up m Change the hold disconnect time only if abandoned calls on hold do not Valid Entries disconnect 1 Long 450 msec v 2 Short 50 msec Changing Settings To change the hold disconnect time follow these steps from extension 10 1 Press Feature 0 Lo The phone beeps once and the light next to _Spkr is green flutter Press left Intercom twice The light next to left Intercom is green steady Press 2 o 3 The Message light is red steady if the current setting is Long red flash if the current setting is Short Press 1 to select Long 2 to select Short The Message light changes to show the new setting If you make a mistake begin again at Step 3 When you are finished press 2
53. are replacing the module furthest from the wall go to Step 4 if you are replacing the one closest to the wall go to Step 3 A Remove the screw holding the top of the module to the wall B Remount the new module as described in Step 2 on page C 8 A Reinstall the second module and module connector as instructed in Steps 1 through 3 on page C 9 B Label the line and extension jacks on the new module N N Installation C 17 C 18 Installation Remove the first line cord of the old module and connect it to the first line jack on the new module Repeat for the other lines and extensions one at a time We suggest the one at a time approach because it s too easy to lose track of the cords if you unplug several at once Connect the power cord to the 206 module ona system with one module or to the module connector on a system with two modules Press firmly until it clicks into place If you also unplugged the cord from the wall outlet plug it back in now On a PARTNER system with an on off switch move the switch to the on position I After replacing the modules and connecting power check the green LEDs on the fronts of the module s If the lights are lit the system is operational If not see All Phones Dead No Dial Tone or Lights jin Chapter 6 Troubleshooting Old Module Maintena
54. bers run consecutively from 10 through 21 and are used for intercom calling F Feature phone An industry standard phone that includes programmable buttons or other built in features Industry standard device A telephone or other telecommunications device that can be connected directly to the public telephone network See also and Intercom button Two buttons on system phones used to make intercom calls Intercom Auto Dial button A button on a PARTNER 18D or PARTNER 18 phone that is customizable to ring or voice signal another extension whenever the button is pressed The button can be used to call the extension or to transfer a call to the extension with one touch the lights next to the button show calling activity for the extension Intercom call A call that is made to another system extension L Line buttons Buttons on system phones used to make and answer outside calls Lights next to each button show the status of the line Line jack The location on 206 and 200 system modules that allows you to connect outside lines to the system Line number The number assigned to each line jack Line numbers run consecutively from 01 through 04 Glossary GL 1 M Music On Hold device Equipment that lets you play recorded music to callers who are placed on hold A Music On Hold device connects to extension jack 15 on the 206 system module using a Music On Hold coupler N Network interface jack A jack gene
55. bottom and back and at least 2 feet 0 6 meters at the front This allows you to access the jacks and slide a second module onto the first and it ensures adequate ventilation Insert one of the 8 wood screws into the screw hole at the top of the module If you are not installing a second module insert the other 48 wood screw into the bottom of the module If you are installing a second module do not screw in the bottom of the module at this time Tighten the screw s until the module is snug against the wall There must be a 3 8 1 cm gap between the wall and the rest of the module Do not overtighten the module will warp and fail to operate Label the line and extension jacks as shown Extensions If you are installing a 2 module system go to Step 1jof Installing a Second Module otherwise go to Step 5jof that procedure Installing a Second Module You can install either a 206 or 200 module as the second module using the following steps IMPORTANT If you are adding a Release 4 1 206 module to an existing system you must install it as the first module in order to have access to Release 4 1 system features 1 Remove the plastic protector if present from the right side of the mounted 206 module grasp the tabs on the ends of the protector and lift If this is an upgrade to a single module system remove the wood screw that fastens the bottom of the existing 206 mod
56. btained from AT amp T by calling 1 800 247 7000 in the continental U S only If you purchased your system from an AT amp T authorized reseller contact your reseller for the details of the maintenance plan applicable to your system This AT amp T limited warranty covers damage to the system caused by power surges Unless otherwise expressly agreed to in a written agreement signed by AT amp T AT amp T will not be responsible under this limited warranty for damages resulting from m Failure to follow AT amp T s installation operation or maintenance instructions m Unauthorized system modification movement or alteration W Unauthorized use of common carrier communication services accessed through the system m Abuse misuse or negligent acts or omissions of the customer and persons under the customer s control or W Acts of third parties and acts of God AT amp T s obligation to repair replace or refund as set forth above is your exclusive remedy Except as specifically set forth above AT amp T its affiliates suppliers and dealers make no warranties express or implied and specifically disclaim any warranties of merchantability or fitness for a particular purpose Limitation of Liability Except as provided below the liability of AT amp T and its affiliates and suppliers for any claims losses damages or expenses from any cause whatsoever including acts or omissions of third parties regardless of the form of a
57. call without disconnecting the other parties An inside party can exit a conference call at any time simply by hanging up If the conference originator hangs up the conference call is disconnected Related Features For instructions on setting up conference calls on system and standard phones see Conference Calls Using System Phone On PARTNER 18D and PARTNER 18 phones press Drop The last added party is dropped from the conference On PARTNER 6 MDC 9000 and MDW 9000 phones press Feature 0 6 The last added party is dropped from the conference Standard Phone Press the switchhook down once rapidly The last added party is dropped from the conference Conference Drop 5 11 Dial Mode 201 Description This system option identifies incoming lines as touch tone or rotary You should check with your local phone company if you are not sure which type of line is being provided to you Valid Entries 1 Touch Tone lines v 2 Rotary lines Changing Settings To change the Dial Mode setting for the system follow these steps from extension 10 1 Press Feature 0 0 The phone beeps once and the light next to so is green flutter Press left intercom twice The light next to left Intercom is green steady Press 4 2 o 1 The Message light is red steady if the current setting is Touch Tone lines red flash if the current setting is Rotary lines Press 1 t
58. ce What to do Check the combination extension If you are using a direct connection to connect the devices make sure the standard device is plugged into the correct jack on the bottom of the phone See Combination Extensions in Appendix C for instructions If you are using a bridging adapter to connect the devices first make sure the standard device is plugged into the correct jack on the adapter See Combination Extensions in Appendix C for instructions If the extension still does not work properly unplug the adapter from the wall jack Unplug the phone s cord from the adapter and plug it into the jack m If the phone works there is a problem with the auxiliary device attached to the bridging adapter Replace the auxiliary device If the problem persists call the hotline m Ifthe phone does not work call the hotline n the continental U S help is available at 1 800 628 2888 Outside the continental U S call your AT amp T Representative or local Authorized Dealer 6 6 Troubleshooting Call on Hold Hangs Up but Line Does Not Disconnect Possible Cause 1 Hold Disconnect Time setting is too long What to do Change Hold Disconnect Time 203 from Long to Short m f abandoned calls on hold are disconnected the problem is solved m f abandoned calls on hold still do not disconnect or the Hold Disconnect Time was already Short go to Possible Cause 2 Possible Cause 2 Local phone company does not se
59. ces together using the AT amp T 267F2 Bridging Adapter AT amp T 267F2 Standard Device Only Ph Devi System Phone or Standard Device Wall Jack Figure C 5 Combination Extension Using Bridging Adapter A REN is a measure of the power it takes to ring a phone A typical home phone line can handle 4 0 5 0 RENs each extension jack in your system can handle 2 0 RENs Installation C 7 Installation Procedures Before installing the system read the safety instructions on page C 1 To prevent damage to the system or installation location the environmental and electrical conditions must meet the specifications in A WARNING There are no customer serviceable components inside the system modules There are hazardous voltages within that can cause severe or fatal personal injury DO NOT OPEN THE MODULES Installing the First System Module 206 only IMPORTANT If you are adding a Release 4 1 206 module to an existing system you must install it as the first module in order to have access to Release 4 1 system features 1 Locate the system module within 5 feet 1 5 meters of the network interface jacks and a properly grounded electrical outlet not controlled by a switch C 8 Installation Hold the 206 module in place on the wall at least 2 feet 0 6 meters from the floor with the line and extension jacks facing left Leave at least 1 foot 0 3 meters clearance at the top
60. chines answering machines and modems A system can have one or two 206 modules With two 206 modules you can connect up to four outside lines and 12 extensions m 200 Module This module is similar to the 206 module without extension jacks It has two outside line jacks which allow you to add lines when you do not need more extensions The system can have one 200 module in combination with a 206 module This combination provides up to four outside lines and six extensions m Module Connector This connector is needed only if you have two modules It joins the modules so all lines and extensions are connected 1 2 Overview System Phones This guide refers to AT amp T telephones specifically designed to work with the system as system phones These include the PARTNER 18D PARTNER 18 PARTNER 6 MDC 9000 and MDW 9000 telephones You also can use MLS 18D MLS 12D MLS 128 and MLS 6 system phones although they are not discussed in this guide If you use MLS model phones with the system refer to the documentation that shipped with those phones for information specific to the MLS model phones System phones have several buttons in common four line buttons two intercom buttons volume control buttons and the Feature Conf Transtr and Hold buttons The PARTNER 18D and PARTNER 18 phones have four calling feature buttons to access the Privacy Last Number Redial Recall and Conference Drop features with the t
61. code from 20 79 Related Features m System speed dialing which lets users dial a number by pressing three buttons is different from Auto Dialing which lets users dial a number by pressing a single button m When entering a phone number you can include special functions as well as digits see Special Dialing Functions for more information Considerations m System Speed Dial numbers can be stored only from extension 10 but can be used from any extension provides a form on which to list the System Speed Dial numbers You can distribute a filled in copy of that form to all users to ensure that they know what System Speed Dial numbers are available If the system is connected to a PBX or Centrex system and a dial out code usually 9 is needed to place calls outside the PBX or Centrex system include the dial out code and a pause in System Speed Dial numbers that must dial out of the PBX or Centrex system Changing Settings To store System Speed Dial numbers follow these steps from extension 10 1 2 Press Feature 0 0 Assign a two digit code to the phone number by pressing Feature and a System Speed Dial code from 20 through 79 If you have a display phone and a number is already assigned to the code the number appears in the display To replace the existing number enter the new number then go to Step 4 To save the existing number press Feature and dial a different Speed Dial cod
62. ction 401 for an extension is set to Local Only When Outgoing Call Prefix is set to 1 a long distance call is one in which the first digit is 0 or 1 When Outgoing Call Prefix is set to 2 a long distance call is one in which the second digit is O or 1 Considerations Most local phone companies require you to dial 1 before a long distance number therefore Outgoing Call Prefix typically requires setting 1 0 or 1 required before Area Code and Number Valid Entries 1 00r 1 required before Area Code and Number v 2 Area Code and Number Only Changing Settings To change the Outgoing Call Prefix setting follow these steps from extension 10 1 Press Feature 0 0 The phone beeps once and the light next to _Spkr is green flutter 2 Press left intercom twice The light next to left Intercom is green steady 3 Press 4 4 0 2 The Message light is red steady if the system is set to recognize long distance calls when users dial 0 or 1 followed by the area code and number If the light is red flash the system is set to recognize long distance numbers as the area code and number only 4 Press 1 to indicate that long distance calls on your system begin with O or 1 followed by the area code and number or press 2 to indicate that long distance calls are dialed simply by dialing the area code and number 5 When you are finished press 4 and a three digit code for another option or press Featur
63. ction whether in contract tort or otherwise shall not exceed the lesser of 1 the direct damages proven or 2 the repair cost replacement cost license fee annual rental charge or purchase price as the case may be of the equipment that directly gives rise to the claim Except as provided below AT amp T and its affiliates and suppliers shall not be liable for any incidental special reliance consequential or indirect loss or damage incurred in connection with the equipment As used in this paragraph consequential damages include but are not limited to the following lost profits lost revenues and losses arising out of unauthorized use or charges for such use of common carrier telecommunications services or facilities accessed through or connected to the equipment For personal injury caused by AT amp T s negligence AT amp T s liability shall be limited to proven damages to person No action or proceeding against AT amp T or its affiliates or suppliers may be commenced more than twelve 12 months after the cause of action accrues THIS PARAGRAPH SHALL SURVIVE FAILURE OF AN EXCLUSIVE REMEDY Maintenance D 3 Product Ordering Information Ordering additional telephones and modules accessories and replacement parts for your system is convenient Table D 1 on the next page shows where you can buy system components in the continental United States To take full advantage of your system the sources shown below can also pr
64. ctromagnetic Interference EMI filter Includes filter 7 foot line cord and installation instructions 267C line adapter do not use at extension jacks Splits two outside lines from an RJ14 network interface jack so each line has its own modular plug Music On Hold Coupler Required to connect Music On Hold device to 206 module System Telephones and Accessories PARTNER 6 corded telephone MDC 9000 cordless telephone MDW 9000 wireless telephone Button label package specify telephone model A Handset ABIA x Standard for PARTNER model phones Amplified handset K6S Optional for hard of hearing users with PARTNER A model phones Handset cord 9 foot coiled A Connects handset to telephone Telephone mounting cord D4BU Connects phone to wall jack jack panel or to 206 module A extension jack Specify length 2 7 or 14 foot Modular telephone extension cord 8 connector Extends the D4BU mounting cords Specify length 14 25 50 75 or 100 foot To locate the AT amp T PhoneCenter Store nearest you see the listing in your local telephone directory s white pages under AT amp T or call 1 800 222 3111 fn the continental U S only To locate the nearest AT amp T Authorized Dealer check your local telephone directory s yellow pages Maintenance D 5 B FCC and IC Information Federal Communications Commission FCC Interference Information This equipment has been tested and found t
65. dial buttons last number redial buttons hold buttons and built in speakers You can use most of these phones with the system however there are some limitations to what these phones can do The capabilities of a feature phone are in the phone itself For example if you store a number on a feature phone s auto dial button that number is stored in the feature phone This is different from storing a number on a system phone s Auto Dial button in this case the number is actually stored in the system modules Similarly when you press a Hold button on a feature phone the call is held at the phone itself Callers will not hear the system s music on hold Other phones in the system cannot see that the call is on hold it appears as a busy line If you want to store an outside number on a feature phone s auto dial button you must add a 9 and one or more pauses if available before each outside number The 9 gets an outside line and each pause allows a few seconds to get an outside dial tone Note that the feature phone s last number redial button may not work for an outside call To redial the last number use the system s Last Number Redial feature by pressing 4 o 5 Learning About Telephones 3 9 Combination Extensions A combination extension is an extension with two devices connected to it either two standard devices or a system phone and a standard device but not two system phones provides instructions for in
66. dix D Support Telephone Number In the continental U S AT amp T provides a toll free hotline 24 hours a day Call the hotline at 1 800 628 2888 if you need assistance when installing or using your system Outside the continental U S contact your AT amp T Representative or local Authorized Dealer Contents About This Guide iii m Features and Capabilities ti iliti T1 m System Components 1 2 1 3 m Auxiliary Equipment m Combination Extensions 1 5 2 Customizing Your System 2 W System Options m Changing Option Settings i 2 1 2 1 i i 2 3 3 Learning About Telephones m System Telephones m Standard Telephones 3 7 m Combination Extensions 3 10 4 Using Auxiliary Equipment i m Modems 4 10 5 Feature Reference 5 i Contents 6 Troubleshooting 6 m When You Need Help 6 i E User Form B Specifications B 1 es C Installation C 1 N D Maintenance Repair and Ordering Information D 1 e E FCC and IC Information E 1 p Q r L Glossary Index N Customization Quick Reference Inside back cover pi About This Guide Purpose This guide explains how to set up and use the PARTNER Communications System It is intended for the person who will install and manage the system Terminology Throughout this guide the PARTNER Communications System is referred to simply as the system AT amp T telephones
67. e Enter the phone number up to 20 digits including special functions To store another System Speed Dial number begin again at Step 2 When you are finished press Feature 0 o System Speed Dialing 5 39 To remove System Speed Dial numbers follow these steps from extension 10 1 Press Feature 0 0 2 Press Feature and the phone number s System Speed Dial code from 20 through 79 3 Press Mic HFAI 4 Toremove another System Speed Dial number begin again at Step 2 5 When you are finished press Feature o Lo Using System Phone 1 Youcan lift the handset or press Spkr before dialing 2 Ifyou want to call on a specific line press the line button 3 Press Feature and dial the two digit System Speed Dial code 20 79 If you did not specify an outside line the system automatically selects one turns on the speaker if the handset is in the cradle and dials the number The number being dialed shows on a display phone Standard Phone 1 Lift the handset You hear the intercom dial tone 2 Press and dial the two digit System Speed Dial code 20 79 The system automatically selects an outside line and dials the number 5 40 System Speed Dialing System Time 103 Description This system option sets the time that appears on system display phones Considerations m Enter the time in 24 hour notation using HHMM format In this scheme the
68. e C The height of the stand is adjustable to three positions low medium and high The phone height can be adjusted by moving the locking tabs to a different position 4 A Turn the phone over B Remove the plastic cover from the phone Label the button sheet to show lines and button features then place the button sheet on the phone so the holes fit over the buttons Carefully replace the plastic cover C Adgjust the swivel display to the desired angle low medium or high D To access the User Instruction Cards pull out the tray located under the front of the phone If necessary remove the PARTNER II PARTNER Plus system cards that are shipped with the phone and replace them with the cards that were shipped with the first system module for this PARTNER system Installation C 13 eee Wall Mounting Wall mounting instructions apply only to PARTNER model phones To wall mount an MDC 9000 cordless phone follow the instructions in the booklet provided with the phone 1 A Reverse the plastic hook that sits in the earpiece part of the handset cradle B Turn the phone upside down and remove the tray that holds the User Instruction cards press the tabs on both sides of the tray near the pull out tab while you slide the tray straight out 2 Holding the stand with the wide edge down mount the stand on the wall plate using the keyholes on the base of the stand For proper mounting the wall plate must be
69. e 0 0 Outgoing Call Prefix 402 5 29 Outgoing Call Restriction 401 Description This telephone option restricts calling on all lines at a specified extension The factory setting is that all extensions have no restriction so change the setting only for the extensions you want to restrict Related Features m Use Outgoing Call Prefix 22402 to indicate whether or not a user must dial a 0 or 1 before the area code when making long distance calls When Outgoing Call Prefix is set to 1 a long distance call is one in which the first digit is 0 or 1 When Outgoing Call Prefix is set to 2 a long distance call is one in which the second digit is O or 1 m Do not restrict an extension assigned as an external hotline phone so as to prevent the outside number from being dialed See Doorphone Internal Hotline Phone External Hotline Phone 604 Considerations m Be aware that some local telephone company custom calling features consisting of plus a designated feature code return dial tone after activating themselves If your users access these features the system will not block a subsequent long distance call made by those users regardless of the Outgoing Call Restriction setting for their extension m If the system is connected to a PBX or Centrex system and a dial out code usually 9 is needed to place calls outside the PBX or Centrex system the System will not be able to prevent long distance calls for extensions
70. e Auto Dialing m You can program outside numbers for the entire system so that a user can dial a number by pressing Feature or on a standard phone plus a two digit code 20 79 For more information see System Speed Dialing m lfauser lifts the handset before pressing a line button the system automatically selects the first available outside line or the intercom The order in which the system makes a selection is determined by the Automatic Line Selection for the extension m If dialing restrictions have been selected for an extension the system may prevent a user at that extension from placing certain types of calls For example if an extension is restricted to allow incoming calls only the user will not be able to dial out at all See Outgoing Call Restriction 401 for more information m A user can page all system extensions with PARTNER model phones simultaneously cse Croup Paging m On a system phone if Music Accesslis active when you want to make a call you must press an available line or intercom button to make your call Music Access is deactivated automatically How to Make an Outside Call The following instructions assume that system phones are set using Automatic Line Selection to automatically select outside lines first and standard phones are set to select intercom first This means that when a user with a system phone lifts the handset the user will hear outside dial tone but when a us
71. e conference may hear a dial tone Use to remove the last added party from a conference call Users can use System Speed Dialing or Auto Dialing to add parties to the conference If the conference originator puts the call on Hold other parties can continue to talk Other inside parties cannot put the call on Hold If you are using the system behind a PBX or Centrex system the PBX or Centrex system may include a conference calling feature that lets you connect multiple callers on a single PBX or Centrex line The number of callers you can connect depends on your PBX or Centrex system For more information on such features see the documentation for your PBX or Centrex system When your Centrex or PBX documentation tells you to use a switchhook flash use the Recall feature instead Considerations Do not add a busy or ringing outside call to a conference if you do all callers hear the busy or ringing signal If you hear a busy signal or the party does not answer reconnect with the held party by pressing the line button Users cannot join a conference call the originator must add each party to the conference When the originator hangs up the conference is disconnected Conference calls cannot be transferred Conference Calls 5 9 Using System Phone 1 Set up the call to the first party You can call the party pick up the call from hold or answer an incoming call You are connected with the first party
72. e fasteners at any hardware store You also need a screwdriver to mount the system You need a standard touch tone or rotary phone for testing the installation In addition if you need modular telephone cords for connecting the extension jacks on the system modules to the modular connecting blocks for extensions in the equipment room or short telephone cords for wall mounting PARTNER model phones order them before installation Refer to Product Ordering Information in Appendix D for ordering instructions Installation Guidelines System Modules The first module must be a 206 module The second module can be a 206 module for 2 additional lines and 6 additional extensions or a 200 module for 2 additional lines only If you add a Release 4 1 206 module to an existing system you must install it as the first module in order to have access to Release 4 1 system features Telephones and Devices You can connect the following telephones and devices to the system PARTNER model MLS model MDC 9000 and MDW 9000 System Phones System phones require at least two pair wiring and are compatible with AT amp T 4 pair SYSTIMAXQG wiring Industry Standard Devices Industry standard devices including standard phones require one pair mounting cords AT amp T D2R mounting cords are recommended Standard Phones Connect standard phones to the system for Power Failure Operation During a power failure system phones will not wo
73. e rotary or touch tone m Music Tones On Hold 602 specifies whether or not Music On Hold or Tones On Hold is activated System Speed Dialing lets users dial outside numbers by pressing three buttons Feature or on a standard phone plus a two digit code The system can have up to 60 System Speed Dial numbers Customizing Your System 2 1 The preceding list does not include all system options available to you only those that are most commonly changed For information about all options refer to Chapter 5 or the of this guide Telephone Options Telephone options let you further customize individual extensions in the system For example you can specify which outside lines ring at an extension and you can store phone numbers on programmable buttons on system phones Telephone options to consider are Automatic Line Selection allows you to select the sequence of lines through which the system searches to find a free line when the user makes a call For extensions with standard phones set Automatic Line Selection to intercom first This enables the user at the standard phone to access system features including intercom calling If you are changing Automatic Line Selection plus one or more other options for an extension you must set Automatic Line Selection first Line Ringing specifies whether or not the line rings at the extension Outgoing Call Restriction 401 specifies the types of calls that c
74. ed to the line that has been ringing longest If the call is an intercom call and you have a display phone the caller s extension number briefly appears on your display m Toanswer a call on a specific line 1 Press the line button for the call you want to answer 2 Lift the handset or press sp You are connected to the call m To answer a call when you are already on a call 1 Press Hola The call you are on is placed on hold 2 Press the button for the new call You are connected to the new call 3 To return to the first call put the second call on hold and press the line button for the first call m To answer a voice signaled call phone beeps and you hear the caller s voice fthe microphone is on you can speak after the beep If the microphone is not on press Mic HFA or lift the handset Standard Phone When the telephone is ringing lift the handset You are connected to the incoming call Answering Calls 5 3 Auto Dialing Description This option is available only on PARTNER 18D and PARTNER 18 phones This telephone option lets users store outside numbers or extension numbers on any of the eight Auto Dial buttons on the top two rows of buttons with lights on their phones Users can then dial the number with a touch of the button Related Features m You can include special functions such as pause in an outside phone number See Special Dialing Functions m You can set up
75. either is activated or silence if neither is selected until the call reaches the destination extension Once there the caller hears ringing See Music Tones On Hold 602 Considerations m When you press _Transtr on a system phone the call is put on hold and its associated green light winks m When you transfer a call from a PARTNER 18D phone the number to which you are transferring the call briefly appears on the display m Atransferred call will ring with an intercom ring ring BEEP on a system phone ring ring on a standard phone until the originator hangs up then it will change to a transfer ring ring BEEP BEEP on a system phone ring ring ring on a standard phone Ww Ifyou are using the system behind a PBX or Centrex system the PBX or Centrex system may include a call transfer feature that lets you transfer a call to another Centrex extension so that the line the call came in on is free to place and receive other calls This feature uses the Recall button not the rranstr button However to use Centrex transfer you must be able to dial the extension directly using the Centrex extension number if a Centrex line is shared by several extensions you will not be able to use Centrex transfer to direct the call to a specific extension For more information see the documentation for your PBX or Centrex system How to Transfer a Call System Phone m To pass a call to another extension 1 While active on the cal
76. elecommunications services You are responsible for the security of your system There may be a risk of toll fraud associated with your telecommunications system You are responsible for programming and configuring your equipment to prevent unauthorized use Your system manager should read all documents provided with this product to fully understand the features that can introduce the risk of toll fraud and the steps that can be taken to reduce that risk AT amp T does not warrant that this product is immune from or will prevent unauthorized use of common carrier telecommunication services or facilities accessed through or connected to it AT amp T will not be responsible for any charges that result from such unauthorized use Trademarks Magic on Hold MERLIN MLS 18D MLS 12D MLS 12 MLS 6 PARTNER and SYSTIMAX are registered trademarks of AT amp T Warranty AT amp T provides a limited warranty to this product Refer to AT amp T Limited Warranty and Limitation of Liability in Appendix D of this book Ordering Information The order number for this book is 518 455 118 To order additional books call 1 800 457 1235 in the continental U S or 1 317 361 5353 outside the continental U S For more information about ordering other system reference materials see Reference Materials in About This Guide For information about ordering replacement parts accessories and other compatible equipment refer to Product Ordering Information in Appen
77. em and which provide system features System options Customizable settings that define how the system modules work with the telephones and other devices connected to them These options affect all extensions System phones The AT amp T phones that are specifically designed for use with PARTNER systems Models include the PARTNER 18D PARTNER 18 PARTNER 6 MLS 18D MLS 12D MLS 12 MLS 6 MDC 9000 and MDW 9000 phones Telephone options Customizable settings that define how individual telephones work 200 module The AT amp T hardware component that contains jacks for connecting up to two outside lines to your System 206 module The AT amp T hardware component that contains jacks for connecting up to two outside lines and up to six extensions to your system V Voice signaled call An intercom call to an idle PARTNER model phone in which the caller s voice is heard through the phone s speaker Index A Abbreviated Ringing 305 5 2 Accessories 1 4 D 4 D 5 Alerts see Extra alerts Amplified handset Answerngacall 5 3 Answering machines 1 3 4 2 14 4 Assembling system phones C 13 AutoDialbuttons 1 3 3 35 4 Auto Dial numbers storing atausersphone 5 4 ss storing from extension 10 5 5 1 using Automatic Extension MAT Automatic Line Selection Auxiliary equipment example setups 4 1 4 12 O overview ay B Backlit display
78. er s satisfaction Before installing this equipment users should ensure that is permissible to connect it to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the company s inside wiring for single line individual service may be extended by means of a certified connector assembly telephone extension cord The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or any equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected This precaution may be particularly important in rural areas A CAUTION Users should not attempt to make such connections themselves but should contact the appropriate electrical inspection authority or electrician as appropriate To prevent overloading the Load Number LN assigned to each terminal device denotes the percentage of the total load to be connected to a telephone loop used by the device The terminati
79. er for the same extension repeat steps 5 and 6 To store a number for a different extension begin again at Step 3 When you are finished press Feature 0 0 You can lift the handset or press _Spxr but you do not have to do so If you want to call on a specific line press the desired line button Press the Auto Dial button on which the number is stored The system automatically selects a line for an outside number if you did not specify one turns on the speaker if the handset is in the cradle and dials the Auto Dial number If you have a display phone the number being dialed will display on your phone Auto Dialing 5 5 Automatic Extension Privacy 304 Description This telephone option lets you either allow users to join active calls at an extension or prevent users from joining active calls at an extension When Automatic Extension Privacy is Assigned for an extension other users cannot join active calls at that extension This option typically is used for extensions connected to fax machines modems and credit card scanners which make and receive data calls that should not be interrupted Considerations m f you want to be able to intercept calls to an auxiliary device such as an answering machine make sure Automatic Extension Privacy is Not Assigned for that extension m To have Privacy on a PARTNER 6 MDC 9000 MDW 9000 standard phone or other device such as a fax or modem you must use thi
80. er the handset is placed back in the cradle or the call is placed on hold When a user retrieves a held call the timer resets to zero The call timer is displayed along with the default display The display contrast can be adjusted by pressing x then using the up volume control button to increase the brightness or the down volume control button to decrease the brightness Adjust the contrast while the phone is idle and the handset is in the cradle The angle of the display is adjustable to three positions low medium and high Display 5 13 Doorphone Internal Hotline Phone External Hotline Phone 604 Description This telephone option assigns an extension as one of the following applications Doorphone A doorphone is an auxiliary device that usually is installed near an entrance to screen visitors When a person presses the button on the doorphone a predetermined alert extension or all system extensions are signaled Internal Hotline Phone When a person lifts the handset of an internal hotline phone a predetermined alert extension or all system extensions are signaled The hotline phone should be a standard phone alert extensions can be any type of phone External Hotline Phone When a person lifts the handset of an external hotline phone a predetermined outside number is dialed automatically The hotline phone should be a standard phone After you assign one of these applications to an extension you must
81. er with a standard phone lifts the handset the user will hear intercom dial tone System Phone If you are using an MDC 9000 or MDW 9000 phone make sure the handset is turned on before using the following instructions Also these phones have no speaker so you must use the handset to make a call 1 Lift the handset or press Spkr To call on a specific line press an idle unlit line button then lift the handset The light next to the line button is steady green you hear outside dial tone Making Calls 5 23 Dial the phone number or System Speed Dial code or press an outside Auto Dial button On a system display phone the dialed number appears on the display If you are using a PBX or Centrex line you also may need to use a dial out code usually 9 before you dial a number outside the PBX or Centrex system Standard Phone 1 Lift the handset You hear intercom dial tone Dial 2 to get an outside line You hear outside dial tone Dial the phone number If you are using a PBX or Centrex line you may also need to use a dial out code usually 9 before you dial a number outside the PBX or Centrex system How to Make an Intercom Call 5 24 System Phone 1 2 You can lift the handset or press _spkr before dialing Press an idle Intercom button You hear intercom dial tone and the light next to the intercom button is steady green Ring or voice signal the extension m To ring the extens
82. es at different extensions Figure 4 2 so that a call does not go unanswered If one answering machine is busy a second call will be answered by the second machine A setup such as this might be used by a movie theater to announce show times to people calling for information SYSTEM MODULES Figure 4 2 Multiple Answering Machines To Use m Go to the machine and manually play back messages m From any system extension make an intercom call to the extension to which the answering machine is connected When the machine answers dial its message retrieval code m From outside the system call in on any line that the machine covers When the machine answers dial its message retrieval code If someone else answers ask to be transferred to the answering machine s extension Note however that when calling in from outside you can only retrieve messages from the first machine that answers To Set Up 1 Forextensions X and Y set Line Ringing for all lines to Ring 2 Adjust both answering machines to answer on a different number of rings so they do not both try to pick up the same call For example set answering machine 1 to 4 rings and answering machine 2 to 6 rings If you cannot adjust the number of rings you may want to set answering machine 1 to answer lines 1 and 2 and answering machine 2 to answer lines 3 and 4 In this case set Line Ringing for lines 1 and 2 to Ring at extension X and lines 3 and 4 to Ring at e
83. harts Index IN 3 IN 4 System phones assembling C 13 buttons 1 3 2 3 3 1 1 System Reset 728 System settings System Speed Dialing 5 39 5 40 System Time amp 103 5 41 67 1 T Technicalspecifications B 1 B 2 1 Telephone company notification Telephone options Time Hold Disconnect 203 5 19 o 7 Time System f103 5 41 6 7 Cd Timer calll3a 2 5 13 O Tones on Hold 5 27 Touch Tone Enable special function in phone 5 36 Touch Tone lines 5 12 2 Transfer button 3 2 5 42 15 43 O Transferring a call to another extension 46 S O 603169 Ld to a fax machine 4 6 Troubleshooting Index 206 module 1 2 C 4 C 8 C 9 D 5 1 1 206 module 1 2 C 4 C 8 C 9 D 5 267F2 bridging adapter C 7 JD 5 a U Unique Line Ringing 118 5 44 5 45 V Voice signaling 3 6 5 16 5 17 5 24 Volume controls 3 3 6 4 1 W Warranty information D Wiring checking C 3 0 0 0 0 O specifications el Z Z300A Electromagnetic Interference EMI filter D 5 CHANGING FACTORY SETTINGS AT EXTENSION 10 1 PRESS Feature 0 0 2 PRESS left intercom twice 3 Follow the boxed instructions below for the option or options you want to change Repeat boxed
84. he cord is faulty Call the hotline to arrange for a replacement m If the phone does not work and it is part of a combination extension see Combination Extension Problem Phone Does Not Ring Properly Possible Cause 3 m If the phone does not work and it is not part of a combination extension call the hotline Other Problems with Sytem What to do Unplug the system module s power cord from the wall Wait 10 seconds then plug it back in This procedure resets the system Use this procedure when you have any problems that are not covered elsewhere in this chapter This procedure will disconnect all calls in progress but will not erase any system settings m lf the problem is not solved call the hotline nthe continental U S help is available at 1 800 628 2888 Outside the continental U S call your AT amp T Representative or local Authorized Dealer 6 10 Troubleshooting System Speed Dial Numbers and System Extensions Form This appendix contains a Speed Dial Form to be photocopied and handed out to system users It provides space for System Speed Dial numbers and system extension numbers For information on how to store a System Speed Dial number see System Speed Dialing in Chapter 5 We suggest that you fill in a photocopy of the form leaving the blank original in the book in case you need to distribute revisions in the future User Form A 1 SYSTEM SPEED DIAL NUMBERS To Dial System Speed
85. he light next to _Spkr is green flutter Press left intercom twice The light next to left Intercom is green steady Press 3 o 5 Enter the two digit number of the extension 10 21 you want to change The Message light is red steady if Abbreviated Ringing is On red flash if it is Off Press 1 to turn on Abbreviated Ringing or press 2 to turn off Abbreviated Ringing The Message light changes to show the new setting If you make a mistake or want to change the setting for another extension begin again at Step 3 When you are finished press 2 and a three digit code for another option or press Feature 0 0 5 2 Abbreviated Ringing 305 Answering Calls Description This section describes how users can answer calls ringing at their own extensions Related Features m A user can join a call in progress at another extension as long as Privacylis not on for that extension see Joining Calls m Ona system phone if Music Access is active when you receive an incoming call you must press the line or intercom button for the ringing call to answer it Music Access is deactivated automatically How to Answer Calls System Phone If you are using an MDC 9000 or MDW 9000 phone make sure the handset is turned on before using the following instructions m When the telephone is ringing lift the handset You are connected to the incoming call If more than one line is ringing you are connect
86. he system m 100 feet 30 1 meters use the Extension Wiring Kit see Table D 1 in Appendix D m 1 000 feet 304 1 meters use DIW 4 twisted pair wire or call AT amp T at 1 800 247 7000 in the continental U S only or your local AT amp T Authorized Dealer IMPORTANT If you need to run the wire inside walls through ceilings or under carpets call 1 800 247 7000 in the continental U S only or your local AT amp T Authorized Dealer to arrange for AT amp T installation to ensure that the installation meets local building codes Required Parts You will have up to three types of system component packages Figure C 3 shows the contents of each package in the area marked by a dashed line Check your packages to be sure you have the parts shown here if not call the support telephone number as instructed on the inside front cover First System Module NC EN m 7 foot AC Telephone Power Quick Reference Line Cords Cord Cards Module Connector T Long Wood Screw eS v Module Self Tapping Connector Screws 7 foot 7 foot Telephone Telephone Module Line Cords Line Cords Figure C 3 Required Parts C 4 Installation Two 8 wood screws for mounting the system on a wooden surface are included with the system If you are mounting the system on wallboard metal or masonry use the proper fasteners for the wall type and weight of the system approximately 11 lbs or 5 kg Purchase th
87. hich you want the call transferred 3 When someone answers announce the call then hang up If no one answers or the call is refused press the switchhook again to reconnect to the caller If you do not wish to announce the call hang up as soon as you hear ringing in Step 2 above m To make a voice signaled transfer from a touch tone phone If the extension where you want to transfer the call has a PARTNER model phone and you want to announce the call over the phone s speaker in Step 2 above press x plus the two digit extension number Your voice is heard through the speaker of the system phone Transferring Calls 5 43 Unique Line Ringing 118 Description This option applies only to PARTNER model phones This system option lets you change the way outside calls ring at PARTNER model phones Normally outside calls on all lines use the same ringing pattern When Unique Line Ringing is Active each line at a PARTNER model phone will ring with a unique ringing pattern for all incoming outside calls This helps users to identify the line on which a call is ringing Considerations m For each line the unique ringing pattern for incoming outside calls is as follows Line 1 uses the factory set ringing pattern described in Line 2 uses an ascending tone with dip Line 3 uses a descending tone Line 4 uses a mixed tone m Outside calls transferred to the extension will ring with the appropriate ring pattern followed by
88. his equipment is for installation on all AT amp T PARTNER Communications Systems only A WARNING Installation of this equipment for In Range Out of Building IROB conditions requires the use of ITW Model 503A1 IROB protectors Installation C 1 Before You Start Before installing any equipment be sure the correct system wiring is in place This includes wiring to connect outside lines from the local telephone company to system modules and wiring connecting the telephones and other equipment to system modules To have an AT amp T service technician install and customize your system or change existing wiring call 1 800 247 7000 in the continental U S only or call your local AT amp T Authorized Dealer Check for Outside Lines Make sure the local telephone company has installed the outside lines for the system Each outside line must be connected through an RJ11 network interface jack These jacks are ordinary modular wall jacks and should be labeled with the telephone number for each outside line see Figure C 1 If there are no network interface jacks call your local phone company If two numbers are assigned to one RJ14 jack have the phone company split the lines so that each line has its own RJ11 jack or use a 267C two line adapter The network interface jacks must be within 5 feet 1 5 meters of the system module s If they are not arrange for the local phone company to move them or for a qualified telephone instal
89. ine 4 4 Using Auxiliary Equipment Credit Card Scanners Many retail businesses and restaurants use credit card scanners to get instant approval of credit card purchases The system allows your credit card scanners to share the lines in your system as shown in Figure 4 4 You can install a credit card scanner on an extension by itself or combine it with a system phone or a standard phone on the same extension See Combination Extensions in Appendix C for information on connecting two devices on one extension Telephone optional SYSTEM MODULES Figure 4 4 Credit Card Scanner To Use When you make a call on the credit card scanner an outside line is automatically selected If you combine the credit card scanner with a system phone or a standard phone you cannot use the phone while the credit card scanner is operating You can use only one of the devices at a time To Set Up 1 Set Automatic Line Selection for extension X to outside lines first 2 Set Automatic Extension Privacy 304 for extension X to Assigned Using Auxiliary Equipment 4 5 Fax Machines This section suggests several ways you can set up fax machines to work with your system Using Fax Machines explains how to transfer calls and use the Notify feature on an AT amp T fax machine The following pages explain how to set up and use fax machines in various configurations Using Fax Machines Transferring a Call
90. installation and use Installation Combination Extensions You can connect a standard device such as a standard phone or an answering machine on an extension by itself or so that it shares an extension with another piece of equipment either another standard device or a system phone An extension with two devices connected to it is called a combination extension You cannot install two system phones on the same extension and the combined REN Ringer Equivalence Number of two devices on one extension cannot exceed 2 0 The REN for a system phone is 0 0 PARTNER model phones have a built in auxiliary jack so you can connect a standard device directly to the phone without using a bridging adapter see Using A Direct Connection below If your system phone does not have a built in auxiliary jack or if you want to connect two standard devices together you must use an AT amp T 267F2 Bridging Adapter see Using a Bridging Adapter below NOTE A Music On Hold device cannot share an extension with a phone Using a Direct Connection Figure C 4 shows how to connect a standard device directly to a system phone using the phone s built in auxiliary jack Plug line into jack labeled LINE Plug auxiliary device into jack labeled AUX Figure C 4 Combination Extension Using Direct Connection Using a Bridging Adapter Figure C 5 shows how to connect a system phone and a standard device or two standard devi
91. ion dial the two digit extension number or press an intercom Auto Dial button m To voice signal a system phone at the extension dial x plus the two digit extension number or press an intercom Auto Dial button programmed for voice signaling When you hear a beep start talking Your voice is heard on the other extension s speaker If someone is using the phone at the other extension or that extension is an MDC 9000 MDW 9000 or standard phone it will ring instead Standard Phone 1 Lift the handset You hear intercom dial tone Ring or voice signal the extension m To ring the extension dial the two digit extension number B To voice signal a system phone at the extension on a touch tone phone dial x plus the two digit extension number When you hear a beep start talking Your voice is heard on the other extension s speaker If someone is using the phone at the other extension or that extension is an MDC 9000 MDW 9000 or standard phone it will ring instead Making Calls Music Access Description This feature allows a user to listen to music through the speaker of an idle PARTNER model system phone or through the handset of any system or standard phone Music Access plays the recorded material from the Music On Hold audio source Related Features m Music Access is available only if Music Tones On Hold 602 is set to Music On Hold Setting 3 and an audio source is connected to extension jack 15
92. ion even on lines set to No Ring m f you want to use a standard phone to answer calls make sure the extension is set to Ring Valid Entries Ring v No Ring Programming To change which outside lines ring at an extension follow these steps from extension 10 1 Press Feature 0 0 The phone beeps once and the light next to so is green flutter 2 Press left intercom twice The light next to left Intercom is green steady 3 Press right Intercom 4 Dial the two digit number of the extension 10 21 you want to change The light next to each line button is green steady if the setting is Ring green flutter if the setting is No Ring 5 Tochange the setting for any lines at that extension simply press the line button until the green light shows the proper setting 6 Tochange the setting for another extension begin again at Step 3 7 When you are finished press Feature 0 0 5 22 Line Ringing Making Calls Description A user can make an outside call by dialing an outside phone number or an intercom call by dialing an extension number An intercom call is a call between two extensions without using an outside line There are also several ways to speed dial a number see Related Features below Related Features W You can store an outside number or an extension number on an Auto Dial button so users can dial the number with a single touch To store Auto Dial numbers se
93. itch to the on position I 6 Check the green LEDs on the fronts of the module s If the lights are lit you can go on to the next section If not see All Phones Dead No Dial Tone or Lights in Chapter 6 Troubleshooting C 10 Installation Connecting Lines and Extensions Before continuing be sure the extension wiring is possim complete refer to Check for Inside Wiring earlier in 555 1344 this appendix for instructions If the wiring is complete follow the steps below e 555 1345 1 A Test for dial tone at the network interface 555 1346 jacks where the lines from the local Network telephone company end before connecting pon outside lines to the system modules For the test connect a standard phone to the first network interface jack B Lift the handset and listen for dial tone If you do not hear dial tone contact your local phone company and ask a representative to check the service before continuing C Repeat for each network interface jack 2 A Connect line cords to the line jacks on the module s starting with the top line jack on the first system module B Continue connecting line cords to the line jacks in numerical order C Route each cord through the hook on the lower front of the module D Leave atleast 2 feet 0 6 meters of slack in the cords for future maintenance so you can easily reconnect cords after replacing syste
94. ivate Music On Hold refer to the instructions in Appendix C Valid Entries 1 Tones On Hold 2 3z Not Active v Music On Hold Music Tones On Hold 602 5 27 Changing Settings 5 28 To change the Music Tones On Hold setting follow these steps from extension 10 1 Press Feature 0 0 The phone beeps once and the light next to _Spkr is green flutter Press left intercom twice The light next to left Intercom is green steady Press 4 e o 2 The Message light is red steady if the current setting is Tones On Hold red wink if it is Music On Hold or red flash if it is Not Active Press 1 to select Tones On Hold 2 to deactivate Music and Tones On Hold or 3 to select Music On Hold The Message light changes to show the new setting If you make a mistake begin again at Step 3 When you are finished press 2 and a three digit code for another option or press Feature 0 0 Music Tones On Hold 2602 Outgoing Call Prefix 402 Description This system option indicates whether users must dial a 0 for operator assisted calls or 1 for direct dial calls before an area code when making long distance calls or just the area code and number Outgoing Call Prefix should be set to reflect the dialing pattern of your local phone company Related Features This option enables the system to distinguish between local and long distance calls and applies only Outgoing Call Restri
95. l press rrans r The call is put on hold and you hear intercom dial tone 2 Dial the extension number to which you want the call transferred 5 42 Transferring Calls 3 When someone answers announce the call then hang up If no one answers or the call is refused press the line button next to the winking green light to reconnect to the caller If you do not wish to announce the call hang up as soon as you hear ringing in Step 2 above m Tomake a voice signaled transfer If the extension where you want to transfer the call has a PARTNER model phone and you want to signal the user over the phone s speaker in Step 2 of the previous procedure press x plus the two digit extension number Your voice is heard through the speaker of the system phone m To transfer a call from a PARTNER 18D or PARTNER 18 phone with one button touch While on a call press the Auto Dial button for the extension to which you want to transfer the call There is no need to press _Transtr or Hola this takes the place of Steps t and 2 of the previous procedure For an extension that has a PARTNER model phone you can store x plus the extension number on the Auto Dial button to let you voice signal calls over the phone s speaker when you transfer them Standard Phone m To pass a call to another extension 1 While on a call press the switchhook down once rapidly You hear the intercom dial tone 2 Dial the extension number to w
96. l phone has a speaker and a microphone which you can turn on by pressing Sekr When the green light next to _spxr is on the speaker is on In addition you can turn just the microphone on and off by pressing Mic HEAL When the greenl light next to Mic HFA is on the microphone is on If you prefer to dial and conduct calls without lifting the handset you can use the speaker and the microphone instead Use these techniques to make calls with the speaker and the microphone m To make a call without lifting the handset press Sp to get dial tone Alternatively press an idle line or intercom button which automatically turns on the speaker and microphone Dial the number and you will hear the call ringing When the other party answers you can talk without lifting the handset m f you are already on a call you can switch from the handset to the speaker and microphone by pressing _Spkr and hanging up the handset Conversely if you are using the speaker and microphone and want to Switch to the handset lift the handset and the speaker and microphone will turn off m Toturn off the microphone when you are using the speaker press Mic HEAL This will mute your voice so the other party cannot hear you m Use the Hands Free Answer on Intercom HFAI feature to answer voice signaled calls without lifting the handset see below Hands Free Answer on Intercom HFAI When you receive a voice signaled intercom call your
97. ld P Inserts a 1 5 second pause in the dialing sequence to wait for a response such as a dial tone or computer voice message Recall Sp r R Sends a timed switchhook flash needed to alert the system on the other end such as a PBX or Centrex system and to use a local phone company custom calling feature such as Call Waiting Use Recall only as the first entry in an Auto Dial or Speed Dial number Stop MicHFAI S Stops the dialing sequence until the Auto Dial button or Speed Dial number is used again for example so the user can enter additional digits such as a credit card number or password To continue press the Auto Dial button or press Feature and the two digit Speed Dial code Touch Tone rat T Sends touch tones over a rotary line to Enable electronic equipment such as answering Examples machines and bank computers Pause To call an answering machine at 555 0529 wait 4 5 seconds then dial 321 to retrieve messages enter 5 5 5 o 5 2 9 Hol Hold Hola 3 2 4 Recall To use a favorite Centrex PBX feature you have to send a timed switchhook flash a pause and then dial the feature To do so enter _Spxr Hold followed by the feature code Stop Your local bank by phone service requires that you enter a password before an account number To set up an Auto Dial button to call the bank at 555 7898 stop so you can enter a password and continue with the acco
98. lection for extension X to select line 4 first for all other extensions set Automatic Line Selection to select line 4 last That way the modem line is used for outgoing voice calls only when all other lines are busy 2 Set Line Ringing for line 4 on extension X to Ring Set all other lines assigned to extension X to No Ring 3 Set Automatic Extension Privacy 304 for extension X to Assigned 4 Set up the modem so it will answer incoming calls Refer to the device s documentation for instructions Using Auxiliary Equipment 4 11 Feature Reference Contents Overview 5 1 Abbreviated Ringing 305 5 2 Answering Calls 5 3 Auto Dialing 5 4 Automatic Extension Privacy 304 5 6 Automatic Line Selection 5 7 Conference Calls Conference Drop 5 11 Dial Mode 201 5 12 Display 5 13 Doorphone Internal Hotline Phone External Hotline Phone 604 5 14 Contents System Time 103 5 41 Feature Reference Overview This chapter provides reference information for all system features including system and telephone options calling features and general call handling topics Features are listed in alphabetical order If applicable system and telephone options also include the procedure code and three digit number in the heading Each feature includes the following information if applicable m Description m Related Features m Considerations m Valid Entries v factory setting m Changing Se
99. ler to do the wiring This requires special expertise and tools To arrange for AT amp T service call 1 800 247 7000 in the continental U S only or call your local AT amp T Authorized Dealer System Modules 5 feet 1 5 meters maximum Network Interface Jacks Outside Lines from Phone Company one line per jack Figure C 1 Network Interface Jacks An RJ11 network interface is a technical term for a modular plug when only one line comes into it An RJ14 network interface is a technical term for the same modular plug when two lines come into it C 2 Installation Check for Inside Wiring Inside wiring also called building wiring enables you to connect phones and other equipment to the system modules If the building is already wired the following section tells you whether or not the wiring will work If the building is not wired you can have it professionally wired or wire it yourself See it There Is No Wiring later in this appendix for additional information If There Is Wiring Inside wiring consists of wiring runs one for each extension A typical wiring run starts with a wall jack near the system module s Then the wiring itself runs inside the wall to the extension location where it ends in another wall jack Since the wiring is hidden all you see are the wall jacks at both ends Figure C 2 A series of jacks one for each extension should be near the system module s E
100. m modules 3 Connect the free end of each line cord to the appropriate network interface jack 4 A Test the lines plug a system phone into extension jack 10 Press the line buttons for each outside line and listen for dial tone B Repeat for extension 16 if you have a 2 module system Installation C 11 5 A Connect modular telephone cords to 206 module extension jacks starting at the top extension jack on the first module B Route each cord through the hook on the lower EE front of the module H C Leave at least 2 feet 0 6 meters of slack in the ee cords for future maintenance so you can easily reconnect cords after replacing system modules D Connect the free end of each modular telephone cord to the wiring run jacks for system extensions C 12 Installation Assembling System Phones All PARTNER model phones are shipped with a stand for either desk mounting or wall mounting the phone Desk Mounting 1 A Gently place the phone upside down B Route the telephone cord through the hole in the top center of the stand 2 Insert the tabs on the narrow end of the stand into the slots on the inside bottom edge of the phone 3 A While pressing in the tabs that protrude from the wide end of the stand lower the stand to the phone B Release the tabs to lock the stand into one of the three positions provided by the openings in the back of the phon
101. most programmable Auto Dial button on the upper row of Auto Dial buttons 6 Toidentify alert extensions or store an outside phone number m To identify a single alert extension press left intercom and the two digit extension number m To indicate that all extensions are to be alert extensions press left Intercom and 7 m To store an outside number for an external hotline phone dial the phone number up to 20 digits For example to store 555 2398 press 5 5 5 L2 3 9 Le 7 To identify alert extensions or to store an outside number for a different extension begin again at Step 3 8 When you are finished press Feature 0 0 Doorphone Internal Hotline Phone External Hotline Phone 604 5 15 Group Paging Description This option is available only on PARTNER model phones This telephone option lets users simultaneously page all system extensions with PARTNER model phones When paging the caller hears a beep and begins speaking the caller s voice is then heard on the speakers of all idle PARTNER model phones Related Features You can use this option manually or you can store it on an Auto Dial button see Auto Dialing Considerations m MDC 9000 MDW 9000 and standard phones will not receive group page announcements m If auser leaves the microphone on for hands free answer on intercom HFAI the microphone is turned off when that phone receives a group page the user must
102. n one extension Telephone optional Lines SYSTEM MODULES N Modem Figure 4 8 Stand Alone Modem for Placing Calls Only To Use Follow the modem manufacturer s instructions To Set Up 1 If the modem will only dial outside the system set Automatic Line Selection for extension X to outside lines first If you will also use the modem for calls within the system set Automatic Line Selection to intercom first and include a 9 in the modem s dialing sequence for outside calls 2 Set Line Ringing for all lines on extension X to No Ring Set Automatic Extension Privacy 304 for extension X to Assigned Set up the modem so it will not answer incoming calls Refer to the device s documentation for instructions 4 10 Using Auxiliary Equipment Send and Receive Modem If you need to place and receive calls with the modem use the setup shown in Figure 4 9 This setup makes line 4 the primary modem line but keeps the line available for users at other extensions when all other lines are busy Telephone Modem optional Line 4 Teel Lines 1 SYSTEM MODULES 2 3 Figure 4 9 Send and Receive Modem To Use Incoming calls on line 4 ring only at extension X For outgoing calls line 4 is the ast line selected by other extensions in the system so the modem line is unavailable for the modem only when all other lines in the system are being used To Set Up 1 Set Automatic Line Se
103. nal Parts Sales Center This national sales center located in Denver stocks replacement parts for the system module s and telephones Telephone orders can be placed by calling 1 800 222 7278 In Canada order these items from AT amp T Canada Eastern Canada and Ottawa 1 514 335 7200 Ontario 1 416 756 5236 Central and Western Canada 1 800 561 5165 D 4 Maintenance penes To use Table D 1 first locate the item you want A triangle A indicates where you can obtain it Table D 1 Sources of Additional Equipment and Replacement Parts U S SOURCE U S AT amp T AT amp T AT amp T AT amp T Alal Catalog Sales Sales PhoneCenter Authorized National Parts Office Store Dealer Sales Center 800 451 2100 800 247 7000 T 800 222 7278 System Modules and Wiring 206 module Includes module two 7 foot line cords and installation instructions 200 module Includes module two 7 foot line cords and installation instructions Module connector AC power cord Line cord D2R Connects system modules to network Interface clear color Specify length 7 standard length 14 or 25 foot Extension Wiring Kit Includes wire 100 feet clips tie wraps and labels enough for wiring one extension 267F2 bridging adapter Connects two devices to one extension In Range_O Buildi ROB or 503A See Require Extensions in Off Pr 112A See Requirem for Out Of Building Extensions in Appendix B Z300A Ele
104. nation Modems 4 10 m Stand Alone Modem for Placing Calls Only 4 10 m Send and Receive Modem 4 11 4 i 4 4 i 4 4 4 4 6 i 6 i 6 ine i 6 i 8 inati 9 4 i Using Auxiliary Equipment Overview There are many ways to set up auxiliary equipment the setup you choose depends upon your needs and the number of devices you have This chapter presents some common setups It does not cover how to physically connect the equipment or how to change system option settings See Appendix C for installation guidelines Chapter 5 to change system options and the manufacturer s documentation for complete details on the equipment you connect This chapter shows various applications for the following types of equipment m m Credit Card Scanners a m Modems Using Auxiliary Equipment 4 1 Answering Machines You can use an answering machine to answer calls at night when no one is around or during business hours when no one can get to the phone If you have an AT amp T answering machine with the Call Intercept feature you can pick up a call that has been answered by the answering machine by joining the call from any system phone When you join the call the system sends the answering machine a signal that makes it hang up The following are ways you can connect answering machines to your system m Single answering machine This basic setup covers all of the lines in the system Anyone can call
105. nce Repair and Ordering Information Maintenance Your system is designed to provide trouble free performance without any special maintenance procedures To prevent accidental damage m Keep the system modules in an area free of dust smoke and moisture and do not block the air vents by placing objects on top of the system modules m Do not place telephones near a heating duct radiator or other heat source and do not drop or expose them to excessive shock or vibration m Unplug the telephone if its cord is damaged if liquid is spilled into it or if its housing becomes cracked or otherwise damaged m To clean your telephone wipe the outside housing with a soft dust free cloth If absolutely necessary you may use a cloth s ightly dampened with a mild soap and water solution Dry quickly with a soft cloth A CAUTION Your telephone contains sensitive electronic parts Never submerge it in any kind of liquid and never use detergents alcohols solvents abrasive cleaners or an excessive amount of water when cleaning the housing and faceplate To do so could result in irreparable damage Repair Information Outside the continental U S contact your AT amp T Representative or local Authorized Dealer for warranty and repair information applicable to your system Maintenance D 1 In Warranty Repairs If you purchased or leased your system directly from AT amp T AT amp T will repair it free of charge during the one
106. nd hold release signal What to do Call your local phone company and find out whether they send a hold release signal If not you may be able to order this service m If the local phone company does not send a hold release signal or if they do but the problem still occurs call the hotline Calls on Hold Are Disconnected Possible Cause Hold Disconnect Time setting is too short What to do Change Hold Disconnect Time 203 from Short to Long m lf calls on hold no longer disconnect the problem is solved m If calls on hold still get disconnected or the Hold Disconnect Time was already set to Long call the hotline Incorrect Date and Time Appear on Phone Display Possible Cause Date and time are not set properly What to do Re enter the date and time using System Date 101 and m lf the display works the problem is solved m If the display still does not work follow the procedure for Problem with Phone Display nthe continental U S help is available at 1 800 628 2888 Outside the continental U S call your AT amp T Representative or local Authorized Dealer Troubleshooting 6 7 Display Shows Strange Characters or Nothing At All Possible Cause Power outage may have caused the display to show strange characters or nothing at all What to do Lift the handset dial some digits then replace the handset in the cradle If the display still does not work unplug the phone from the wall jack and pl
107. ne button change to alternately flashing red and green 5 20 Joining Calls Last Number Redial Description This calling feature dials the last outside number manually dialed maximum 20 digits per phone number This feature is useful for immediately redialing a busy number Considerations Using You cannot redial numbers dialed using an Auto Dial button or a System Speed Dial code System Phone On PARTNER 18D and PARTNER 18 phones 1 If you want lift the handset 2 Press Last Num On PARTNER 6 phones 1 If you want lift the handset 2 Press Feature 0 5 On MDC 9000 and MDW 9000 phones 1 Lift the handset 2 Press the ovorr button 3 Press Feature 0 5 Standard Phone 1 Lift the handset You hear the intercom dial tone 2 Dial 4 0 5 Last Number Redial 5 21 Line Ringing Description This telephone option lets you specify which outside lines will ring on each extension The factory setting is that all outside lines will ring on all extensions Change this setting if you want any lines on an extension not to ring No Ring is useful for all extensions except 10 when a receptionist answers all calls or for phones with no regular users such as in a conference room Considerations m If an extension is set to No Ring a user at that extension will have to press the line button with the flashing red light to answer the call m Transferred calls will ring at an extens
108. ngs return to the factory settings Troubleshooting 6 1 Problems and Solutions This section describes various difficulties that might occur possible causes for the difficulty and procedures you can follow to try to solve the problem Option names are shown in bold type for more information on a specific option refer to the option name in All Phones Dead No Dial Tone or Lights Possible Cause 1 System module s is not receiving power What to do Make sure the system module s power cord is plugged securely into the wall outlet m If the green LEDs on the modules are ON and the trouble is gone the problem is corrected m lf the green LEDs on the modules are ON but the trouble remains or if the lights are FLASHING call the hotline m lf the green LEDs on the modules are OFF go to Possible Cause 2 Possible Cause 2 The power outlet may be faulty What to do Test the outlet by plugging in an appliance like a lamp or radio m lf the appliance does not work the outlet is faulty If possible plug the 206 module into a different outlet Then check the fuse box or call an electrician m If the appliance works call the hotline Multiple Phones Dead No Dial Tone or Lights Possible Cause One system module is not working What to do Check the LEDs on the front of the system modules If a single green LED is out power down the system then try reseating the module Refer to Appendix C for instructions m If
109. ntreprises de t l communication ne permettent pas que l on raccorde leur m teriel des jacks d abonn sauf dans les cas pr cis pr vus pas les tarifs particuliers de ces entreprises Les r parations de mat riel homologu doivent tre effectu es par un centre d entretien canadien autoris d sign par le foumisseur La compagnie de t l communications peut demander l utilisateur de d brancher un appareil la suite de r parations ou de modifications effectu es par l utilisateur ou cause de mauvais fonctionnement Pour sa propre protection l utilisateur doit s assurer que tous les fils de mise la terre de la source d nergie lectrique des lignes t l phoniques et des canalisations d eau m talliques s il y en a sont raccord s ensemble Cette pr caution est particuli rement importante dans les r gions rurales A AVERTISSEMENT L utilisateur ne doit pas tenter de faire ces raccordements lui m me il doit avoir racours un service d inspection des installations lectriques ou un electrician selon le cas L indice de charge IC assign chaque dispositif terminal indique pour viter toute surcharge le pourcentage de la charge totale qui peut tre raccord e a un circuit t l phonique bouci utilis par ce dispositif La terminaison du circuit bouci peut tre constitu e de n importe quellie combinaison de dispositifs pourvu que la somme des indices de charge de l ensemble des dispositifs ne
110. ny or PBX to which the system is connected Typically you use the Recall feature to access a PBX Centrex or local phone company custom calling feature such as Call Waiting You should change the factory setting only under two conditions m f using the system Recall feature has no effect lengthen the time m f your system is connected to a PBX or Centrex system and using the system Recall feature drops calls shorten the time The setting typically used for PBX systems is 18 or 450 msec for Centrex systems it is 32 or 800 msec Valid Entries 01 through 80 25 to 2000 msec in 25 msec increments 18 450 msec v Programming To change the duration of the timed signal follow these steps from extension 10 1 Press Feature o 0 The phone beeps once and the light next to _Spkr is green flutter 2 Press left Intercom twice The light next to left Intercom is green steady 3 Press e 1 o 7 4 Enter the setting number you want For example press 3 2 to change to 800 msec 5 If you make a mistake begin again at Step 3 6 When you are finished press and a three digit code for another option or press Feature o 0 Recall Timer Duration 107 5 35 Special Dialing Functions Description Special functions may be needed for System Speed Dial numbers and Auto Dial numbers Functions you can use are Function Button Display Description Pause Ho
111. o comply with the limits for a Class B digital device pursuant to Part 15 of FCC rules These limits are designed to provide reasonable protection against harmful interference in a commercial or residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manuals may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment on and off the user is encouraged to try to correct the interference by one or more of the following measures m Where it can be done safely re orient the television or radio antenna m To the extent possible relocate the television radio or other receiver with respect to the telephone equipment m Plug the telephone equipment into an AC outlet that is not on the same circuit as the one used by the radio or television NOTE References to FCC regulations are not applicable outside of the continental U S FCC and IC Information E 1 FCC Notification and Repair Information This equipment is registered with the FCC in accordance with Part 68 of its rules In compliance with those rules you are advised of the following m Means of Connection Connection to the telephone network shall be through a s
112. o select Touch Tone lines or press 2 to select Rotary lines The Message light changes to show the new setting If you make a mistake begin again at Step 3 When you are finished press 2 and a three digit code for another option or press Feature 0 0 5 12 Dial Mode 201 Display Description The PARTNER 18D phone has an adjustable display area for feedback when making or receiving calls and changing system options Although this display has a capacity of 2 lines of 24 characters each which is supported on PARTNER II and PARTNER Plus systems the PARTNER system supports a maximum of 16 characters per line Specifically the display shows Current month and day for example 11 01 and time when the phone is idle Number dialed when making a call Duration of an incoming or outgoing call Number of the extension calling when receiving an intercom call or transferred call Dialed digits when changing system options and previously stored numbers when setting up Auto Dial buttons Volume or display contrast level bars as volume or display contrast is adjusted Considerations The current month day and time are the default display Most messages display for approximately 15 seconds Exceptions include the default display call timer and feedback when changing system options The call timer displays the time a user is active on a call It starts when the handset is lifted out of the cradle and stops when eith
113. o the wall jack m lf the system phone works properly either the cord or the adapter must be replaced Use a D4BU telephone cord and an AT amp T 267F2 bridging adapter Call the hotline for details n the continental U S help is available at 1 800 628 2888 Outside the continental U S call your AT amp T Representative or local Authorized Dealer 6 8 Troubleshooting Poor Transmission Quality on Modem Possible Cause A high speed modem is connected through an extension jack on a system module to a standard central office telephone line but the line quality is not sufficient to generate a clear signal when the modem transmits through the system interface What to do Either connect the modem directly to the network interface jack for a line or contact your local telephone company for information about upgrading line quality m lf the device works properly the problem is solved m If the problem remains call the hotline No Music On Hold Possible Cause 1 Music on Hold coupler is not connected to extension jack 15 What to do Connect the Music on Hold coupler to extension jack 15 See Appendix C for instructions m lf the device works properly the problem is solved m lf the device still does not work go to Possible Cause 2 Possible Cause 2 Music Tones On Hold 602 is not set correctly or the volume on the Music on Hold coupler or on the device is too low What to do Check to make sure that Music
114. on Hold Press to put a call on hold Spkr PARTNER 18D PARTNER 18 and PARTNER 6 only Press to turn on and off speaker and microphone so you can dial or have a conversation without lifting the handset The light next to this button shows when the speaker is turned on 3 2 Learning About Telephones MDC 9000 MDW 9000 Handset Earpiece Volume Control Switch MDC 9000 E or Volume Control MDW 9000 Handset Display p Intercom Buttons 2 Line Buttons 4 MDC 9000 Status OT Hoia N Conf Trans Feat x Mic HFAI PARTNER 18D PARTNER 18 and PARTNER 6 only When the speaker is on press to turn the microphone on and off The light next to this button shows when the microphone is turned on To use the Hands Free Answer on Intercom HFAI feature press to turn on the microphone when the phone is idle Message Light When changing option settings at extension 10 shows current setting On the MDW 9000 MSG appears in the handset display Volume Control Buttons PARTNER 18D PARTNER 18 and PARTNER 6 only Press to decrease or to increase the volume as follows To adjust ringer volume press while the phone is idle and the handset is in the cradle To adjust speaker volume press while listening to a call through the speaker To adjust handset volume press while listening th
115. on a standard phone is accidentally pressed and released causing a call to ring back What to do Always replace the handset carefully m Ifthe problem remains go to Possible Cause 2 Possible Cause 2 Automatic Line Selection is set incorrectly What to do If one of the phones involved is a standard phone set its Automatic Line to intercom first m If the problem remains call the hotline nthe continental U S help is available at 1 800 628 2888 Outside the continental U S call your AT amp T Representative or local Authorized Dealer Troubleshooting 6 5 Combination Extension Problem Phone Does Not Ring Properly Possible Cause 1 Ringer equivalents are too high for the extension What to do If this is a combination extension two devices be sure the total of the devices Ringer Equivalence Numbers REN does not exceed 2 0 If it does unplug one of the devices m Ifthe ringer functions properly the problem is with the auxiliary device the system is okay m If trouble remains go to Possible Cause 2 Possible Cause 2 Auxiliary device such as a fax answering machine or modem is faulty What to do Remove the auxiliary device from the extension and plug in an auxiliary device that you know rings properly m If the ringer functions properly the problem is with the auxiliary device the system is okay m If the trouble remains go to Possible Cause 3 Possible Cause 3 Bad adapter or auxiliary devi
116. on hold If both parties try to put the call on hold the call will be disconnected m fyou are using the system behind a PBX or Centrex system the PBX or Centrex system may include a call hold feature that lets you place a call on hold and place another call on the same line For more information see the documentation for your PBX or Centrex system When your Centrex or PBX documentation tells you to use a switchhook flash use the Recall feature instead Using System Phone To place a call on hold press Hold The green light next to the line button winks To retrieve a call on hold 1 Press the line button on which the call is held 2 Ifthe handset is in the cradle lift it up or press Sok You are reconnected with the held call The light next to the line button changes from winking to steady green Standard Phone To place a call on hold press the switchhook down once rapidly You hear the intercom dial tone The call is on hold Do not hang up the handset while the call is on hold If you hang up the handset the phone will ring Answering will reconnect you with the held call To retrieve a call on hold at the extension 1 Hang up or press the switchhook The call rings back 2 Lift the handset or release the switchhook You are reconnected with the held call 5 18 Hold Hold Disconnect Time 203 Description This system option lets you change the hold disconnect time When a caller on hold h
117. on on a loop may consist of any combination of devices subject only to the requirement that the total of the Load Numbers of all the devices does not exceed 100 IC Certification No 230 3756A CSA Certification No LR 60486 Load No 7 FCC and IC Information E 3 Renseignements sur la notification du minist re des Communications du Canada et la r paration L tiquette du minist re des Communications du Canada identifie le mat riel homologu Cette tiquette certifie que le mat riel est conforme a certaines normes de protection d exploitation et de s curit des r seaux de t l communications Le Minist re n assure toutefois pas que le mat riel fonctionnera la satisfaction de l utilisateur Avant d installer ce m teriel l utilisateur doit s assurer qu il est permis de le raccorder aux installations de l entreprise locale de t l communication Le mat riel doit galement tre install en suivant une m thode accept e de peuvent etre prolonges au moyen d un dispositif homologue de raccordement Dans certains cas les fils int rieurs de l enterprise utilis s pour un service individuel ligne unique peuvent tre prolong s au moyen d un dispositif homologu de raccordement cordon prolongateur t l phonique interne L abonn ne doit pas oublier qu il est possible que la conformit aux conditions nonc es ci dessus n emp chent pas la d gradation du service dans certaines situations Actuellement les e
118. ot have line buttons or dedicated function buttons basic call handling procedures are sometimes different from those on system phones In addition the following limitations apply to a standard phone W You cannot change option settings m Because there are no line buttons users cannot manually select a line You can make outside calls only on automatically selected lines for information on Automatic Line Selection see Chapter 5 m If astandard phone is in use there is no indication of a second call and inside callers will hear a busy tone m You can make a voice signaled intercom call from a standard phone but if users try to make a voice signaled call to a standard phone it will ring m Users cannot access the Conference Drop or Privacy features however Automatic Extension Privacy 304 can be Assigned m Users cannot receive a group page m Rotary phones cannot access any features that require dialing a or Touch tone phones are recommended m Only one outside call at a time can be dialed from a standard device for each 206 or 200 module in the system This means that if there is only one 206 module and two users at standard devices want to dial outside calls at the same time one user must wait until the other user is finished dialing Feature Phones A feature phone is a standard telephone that has feature buttons in addition to the regular 12 key dial pad For example there are feature phones that have auto
119. otline Phone External Hotline Phone 604 Valid Entries Extensions 11 14 17 21 and 15 if it is not activated for Music On Hold 1 Assigned 2 Not Assigned v Changing Settings To change an assignment follow these steps from extension 10 1 Press Feature 0 0 The phone beeps once and the light next to so is green flutter 2 Press left intercom twice The light next to left Intercom is green steady Press 4 6 Lo 4 Dial the two digit number of the extension you want to assign or unassign see Valid Entries The Message light is red steady if Assigned or red flash if Not Assigned 5 Press 1 to assign or 2 to unassign the application The Message light changes to show the new setting 6 If you make a mistake or want to change the setting for another extension begin again at Step 3 7 When you are finished press Feature 0 o then follow the instructions below To identity the alert extensions to ring when the doorphone button is pressed or when the internal hotline phone s handset is picked up or to store the outside number to be dialed when the external hotline phone s handset is picked up follow these steps from extension 10 1 Press Feature 0 0 Press left Intercom twice 2 3 Press right Intercom 4 Dial the two digit extension number assigned to the doorphone internal hotline phone or external hotline phone 5 Pressthe eft
120. ouch of one button and eight Auto Dial buttons on which frequently used outside phone numbers or extension numbers can be stored The PARTNER 18D phone has four buttons above the Auto Dial buttons these four buttons are operational only on the PARTNER II and PARTNER Plus systems The PARTNER 18D also has a display users receive messages and prompts when making calls and changing system options More information about the display is provided in Chapter 5 Table 1 1 summarizes system phone features Table 1 1 System Phones PARTNER 18D PARTNER 18 PARTNER 6 MDC 9000 MDW 9000 x 7 E v Speaker v v Microphone Auxiliary Equipment Many industry standard single line telecommunications devices will work with your system all without expensive adapters or additional phone lines m Touch tone rotary and cordless phones such as those you might have in your home referred to hereafter as standard phones m Fax machines m Answering machines m Modems m Credit card scanners Overview 1 3 In addition you can connect the following devices to your system Loudspeaker paging systems allow you to broadcast messages over a large area by connecting the paging system to a line jack on a system module The system supports most AT amp T paging systems Music on Hold systems allow you to play recorded music or messages to callers while they are on hold Alternatively the system supports
121. oup page announcements enter programming mode if using Music Access on the speaker m Voice signaled calls to an extension that has Music Access active will ring instead m fasystem phone and a standard phone are connected in a combination extension the standard phone does not ring while Music Access is active Music Access 5 25 Using To activate Music Access over the speaker From an idle PARTNER model phone press _intercom 1 5 or the appropriate intercom Auto Dial button You hear music over the phone s speaker To activate Music Access through the handset From any system phone lift the handset then press intercom 1 5 or the appropriate intercom Auto Dial button You hear music through the phone s handset From a standard phone lift the handset then press 1 5 at intercom dial tone You hear music through the phone s handset To deactivate Music Access If Music Access is active over the speaker press _Spkr If Music Access is active through the handset hang up the handset 5 26 Music Access Music Tones On Hold 602 Description This system option lets you activate one of the following features Tones On Hold Provides a repeating tone to callers on hold to let them know they are still on hold To activate this feature which does not require the addition of an auxiliary device select Tones On Hold Music On Hold Provides music or taped messages to callers on hold To ac
122. ovide you with the optional equipment you might want for your system such as AT amp T fax machines answering machines standard phones modems paging systems headsets bells lights strobes and music on hold systems You can obtain most items from more than one source either directly from AT amp T or from authorized dealers Sources in the United States are AT amp T Catalog Sales This source is AT amp T s national phone mail sales center in Cincinnati A Catalog Associate will place your order including AT amp T installation if you need it You can charge your order on a VISA Mastercard or American Express card The Catalog Associate can also give you sales advice and mail you the AT amp T SOURCEBOOK CATALOG of systems telephones and accessories Call 1 800 451 2100 AT amp T Sales Offices Sales offices to serve the small business customer are located throughout the country To contact the office closest to you call 1 800 247 7000 A representative will place your order including AT amp T installation if you want it AT amp T Authorized Dealers You can also buy most items from one of AT amp T s Authorized Dealers Check your local telephone directory s yellow pages for the AT amp T Authorized Dealer nearest you AT amp T PhoneCenter Stores Your local PhoneCenter Store carries most items To locate the nearest store call 1 800 222 3111 or see your local white pages under AT amp T PhoneCenter Store AT amp T Natio
123. ow stripes is to be installed as part of the circuit that supplies the product or system B The grounding conductor mentioned in item A is to be connected to ground at the service equipment C The attachment plug receptacles in the vicinity of the product or system are all to be of a grounding type and the grounding conductors serving these receptacles are to be connected to earth ground at the service equipment Requirements for Installation of a telephone or other standard tip ring device in another building on continuous Out of Building property requires the following Extensions System phone two AT amp T IROB protectors plus carbon block protection or gas tube protection Standard device one AT amp T IROB protector or one AT amp T OPRE plus carbon block protection or gas tube protection Wiring System phones AT amp T SYSTIMAXG Bulk Nonplenum DIW cable AT amp T SYSTIMAX Bulk Plenum HALAR HALAR cable or at least 2 pair 4 wire star home run not loop Other standard telecommunications equipment single line phones fax machines answering machines etc 1 pair 2 wire mounting cords AT amp T D2R mounting cords recommended Bridging adapter AT amp T 267F2 Range 1 000 feet 305 meters for system phones 3 000 feet 915 meters for standard devices or 17 000 feet 5 182 meters for a standard touch tone phone with an AT amp T OPRE Safety U S Meets UL 1459 Issue 2 Requirements Canada
124. phone beeps to indicate that your speaker has been turned on automatically and you hear the caller s voice over your phone s speaker If you leave your microphone on all the time you can start talking when you hear the caller without lifting the handset This feature is called Hands Free Answer on Intercom Any user in the system can make a voice signaled intercom call to a PARTNER model phone by pressing x then dialing an extension number You can make a voice signaled call from a system phone or any standard phone However if you try to make a voice signaled call to a standard phone or an MDC 9000 or MDW 9000 phone it will ring instead NOTES 1 The HFAI feature can be turned on or off only when the phone is idle Muting your voice while you are on a call only turns off the microphone for the duration of the call 2 If HFAl is on and you are already on a call you will not receive any voice signaled calls to your extension they will ring instead 3 6 Learning About Telephones Speakerphone Performance Tips The speaker on your PARTNER model phone has a sensitive sound activated switch Room acoustics and background noise can affect the proper operation of the speakerphone To ensure that your speakerphone works effectively follow these guidelines m Avoid placing your phone in areas with high background noise caused by loud voices radios printers copiers typewriters other noisy office equipment and heater and
125. rally located in your equipment room that provides access to an outside line coming into your building from your local telephone company A telephone cord from the network interface jack to a line jack on a 206 or 200 system module connects the outside line to your system Proprietary device A telephone or other device that is designed to work with a specific system and requires a special interface to connect to the public telephone network For example PARTNER model phones are proprietary devices that can be used only with the system modules described in this guide See also Industry standard device R Ringer Equivalence Number REN A measure of the power it takes to ring a phone or other telecommunications device usually shown on a label on the bottom of the device S Speed dialing A feature that lets a user dial a telephone number quickly by pressing a button then dialing a 2 digit code GL 2 Glossary Standard phone An industry standard touch tone or rotary phone such as you might have in your home See also Industry standard device and System The AT amp T PARTNER system modules and system phones that you purchased plus all other telecommunications devices connected to the system modules System manager The person in your company who is responsible for managing your system System modules The AT amp T hardware components that connect lines coming into your building to the extensions in your Syst
126. releasing the 4 button lift the handset All lights should light the ringer should sound and on the PARTNER 18D phone a test pattern should appear on the display If not call the support telephone number as instructed on the inside front cover Replace the handset the phone is now in normal operating mode Installation C 15 Connecting a Music On Hold Device Only steps for connection to the 206 module are provided here Refer to Music Tones On Hold 602 in Chapter 5 and the device s instructions for additional information on installing and using it A Music On Hold device cannot share an extension with a phone NOTE If you use equipment that rebroadcasts music or other copyrighted materials you may be required to obtain a license from a third party such as ASCAP or BMI Or you can purchase a Magic On Hold device from AT amp T which does not require you to obtain such a license 1 A Insert one end of an audio cord with an RCA phono plug into the RCA phono jack on the PARTNER Music On Hold coupler B Insert the other end of the audio cord into the RCA phono jack on the Music On Hold device Music On Hold 2 A Insert one end of a modular cord into the modular l Coupler jack on the PARTNER Music On Hold coupler B Insert the other end of the modular cord into extension jack 15 on the 206 module then route the cord as you did for line and extension cords 206
127. ress left intercom x 2 Lo To remove the number from a button press Mic HFAI instead of dialing a number 4 To store or remove another Auto Dial number begin again at Step 2 5 When you are finished press Feature 0 0 5 4 Auto Dialing Changing Settings From Extension 10 Using To store or remove remotely an Auto Dial number from a PARTNER 18D or PARTNER 18 phone 1 oo m At extension 10 press Feature 0 0 Press left intercom twice Press right Intercom Dial the two digit number of the extension 11 21 for which the number will be stored or removed Extension 10 now functions as if it were the extension for which the number will be stored or removed Press the button on which you want the Auto Dial number stored or removed To store the Auto Dial number dial the number up to 20 digits including special functions For example m For an outside phone number dial the phone number For example to store 555 2398 press 5 5 5 2 3 9 8 m Foran extension number press left intercom and the two digit extension number 11 21 Include a x before the extension number to voice signal the extension For example to set up a button to voice signal extension 20 press left intercom x 2 Lo To remove the number from a button press Mic HFA instead of dialing a number To store or remove another numb
128. rk because they require power to operate However if you connect standard phones to extensions 10 and 16 users can place and answer outside calls on lines 1 and 3 respectively You can connect a standard phone either alone or combined with a system phone If you combine a standard phone and a system phone on one extension you may want to turn off the standard phone s ringer during normal use Internal Hotline Phone A standard phone rather than a system phone should be used as an internal hotline phone but any type of phone can be used as an alert extension Do not connect an internal hotline phone to extension 10 or 16 to keep them available for power failure use You can connect an internal hotline phone to extension 15 provided Music On Hold is not activated Installation C 5 External Hotline Phone A standard phone rather than a system phone should be used as an external hotline phone Do not connect an external hotline phone to extension 10 or 16 to keep them available for power failure use You can connect an external hotline phone to extension 15 provided Music On Hold is not activated Auxiliary Equipment There are a variety of ways to set up fax machines modems answering machines and credit card scanners to work with the system See Chapter 4 for advice on setting up this equipment To connect a telephone and a standard device on the same extension SecFcombmatiorsensione jaler in this appendix In Range Ou
129. rough the handset To adjust the display contrast on the PARTNER 18D phone press x then to decrease the brightness or C3 to increase the brightness while the phone is idle and the handset is in the cradle Earpiece Volume Control Switch MDC 9000 Handset To adjust handset volume slide switch up high or down low Volume Control MDW 9000 Handset Press to increase or to decrease volume of earpiece or ringer Ringer Volume Control MDC 9000 Base To adjust ringer volume press W or A while the phone is idle Status Button MDC 9000 Handset Quickly updates the display on the handset On Off Button MDC 9000 and MDW 9000 Handset Turns the handset on and off You must turn the handset on to make calls Mute Button MDW 9000 Handset Press to have a private conversation with someone near you while on a call Talk Indicator MDC 9000 Base Lights when the handset is lifted and turned on E Indicator MDC 9000 and MDW 9000 Base Lights when the handset is placed on the base and the handset batteries are charging Spare Charge Indicator MDW 9000 Base Lights when spare battery is charging L aming About Telephones 33 Lights Each line button calling feature button and Auto Dial button has a green light and a red light The meaning of these lights varies depending on whether a button is used to access an outside line a calling feature or an intercom Auto Dial number Table 3 1 shows the meanings of the vario
130. s rformance Tips in Chapter 3 for suggestions on the proper use of the speakerphone m If the problem remains call the hotline nthe continental U S help is available at 1 800 628 2888 Outside the continental U S call your AT amp T Representative or local Authorized Dealer 6 4 Troubleshooting Using the Recall Feature Has No Effect Possible Cause Recall Timer Duration setting is too short What to do Increase the Recall Timer Duration 4107 by 100 milliseconds m If the Recall feature works the problem is solved m lf the Recall feature still does not work continue increasing the Recall Timer Duration by increments of 100 milliseconds until the problem is solved m If the problem remains call the hotline Using the Recall Feature Disconnects Call This problem can occur when the system is installed behind a PBX or Centrex system or with a local phone company s custom calling feature such as Call Waiting Possible Cause Recall Timer Duration setting is too long What to do Decrease the Recall Timer Duration 21107 by 100 milliseconds m if the Recall feature works properly the problem is solved m lf the Recall feature still disconnects calls continue decreasing the Recall Timer Duration by increments of 100 milliseconds until the problem is solved m If the problem remains call the hotline Phone Rings Back after Intercom Call with No One at Other End Possible Cause 1 The switchhook
131. s cannot join calls m This feature can be turned on and off at any time even during a call Using Press Privacy to turn on the feature press it again to turn off the feature Use the button like a switch when the green light is on Privacy is on 5 32 Privacy Recall Description This calling feature causes the system to send a timed switchhook flash over the telephone line to recall a new dial tone or to access a PBX Centrex or local phone company custom calling feature Related Features m f users have trouble with Recall use Recall Timer Duration 107 to adjust the length of the Recall signal Your local phone company can tell you the correct setting for most Centrex systems the correct setting is 800 msec or 32 for most PBX systems the correct setting is 450 msec or 18 m You can press _Spkr to insert a Recall signal in an Auto Dial or Speed Dial number provided it is the first character in the stored number For examples see Special Dialing Functions Considerations m Using Recall on an intercom call disconnects the call m Whenever your PBX or Centrex documentation tells you to press the switchhook when you are on a call use the Recall feature instead If you are already on a call most PBX or Centrex systems require that you press the switchhook to get a new dial tone then dial a feature access code to access a specific PBX or Centrex service Using To access a PB
132. s feature Valid Entries 1 Assigned 2 Not Assigned v Changing Settings To change the Automatic Extension Privacy setting for an extension follow these steps from extension 10 1 Press Feature 0 o The phone beeps once and the light next to _Spkr is green flutter 2 Press left Intercom twice The light next to left Intercom is green steady 3 Press 3 o 4 4 Dial the two digit number of the extension 10 21 you want to change The Message light is red steady if Automatic Extension Privacy is Assigned red flash if it is Not Assigned 5 Press 1 to assign Automatic Extension Privacy or press 2 to unassign Automatic Extension Privacy The Message light changes to show the new setting 6 If you make a mistake or want to change the setting for another extension begin again at Step 3 7 When you are finished press 2 and a three digit code for another option or press Feature 0 o 5 6 Automatic Extension Privacy 304 Automatic Line Selection Description This telephone option determines the line a user is connected to after lifting the handset to make a call When the user lifts the handset the system searches through the specified lines and connects the user to the first available one The factory setting for the order of the search is outside lines 1 through 4 then intercom This means if all outside lines are busy the user will hear the intercom dial tone af
133. s when all other lines are busy The fax machine is connected to its own extension extension X Fax line 4 SYSTEM MODULES Figure 4 5 Fax Machine with its Own Line To Use The fax machine automatically answers all calls that come in on the fax line If a call comes in on another line you can transfer the call to the fax extension See Transferring a Call to the Fax Machine earlier in this chapter When you send a fax the system automatically selects the fax line To Set Up 1 Set Automatic Line Selection for extension X to select line 4 first On all other extensions set Automatic Line Selection to select line 4 last or exclude line 4 from the Automatic Line Selection sequence if the other extensions should not use it to make outgoing calls 2 Set Line Ringing for line 4 on extension X to Ring On all other extensions set line 4 to No Ring 3 Set Automatic Extension Privacy 304 for extension X to Assigned Using Auxiliary Equipment 4 7 Fax Machine Line Saver If you do not use your fax machine enough to justify paying for its own outside line you can put the machine on its own extension shown in Figure 4 6 With this setup you manually must transfer calls to the machine SYSTEM MODULES Figure 4 6 Fax Line Saver Setup To Use When a person answers a call and hears a fax machine signaling on the other end the person can transfer the call to extension X the fax machine extension
134. sed calling features such as Last Number Redial and Privacy Group paging over system phone speakers to make general announcements to all system extensions Direct connection of industry standard phones answering machines modems and fax machines so you do not have to buy extra lines or adapters to connect equipment Special phone applications including doorphones and hotline phones Control of phone use and bills by restricting the kinds of calls people can make Music or tones on hold support so callers can hear music or a repeating tone while they are on hold Power failure operation with standard phones allowing you to make and receive calls on specific lines during a power failure Overview 1 1 System Components Interchangeable parts make it easy to install or expand the system Figure 1 1 shows sample system components A description of each component follows SYSTEM MODULES WoSSSueRu Goonsonoe 206 Module int 200 Module Module Connector 929099995 weoousbon Outside Line Jacks Power Indicators LEDs gi Extension Jacks 206 modules only PEBE IET EYEY EY EYES i NoN SYSTEM PHONES MDW 9000 Phone Figure 1 1 Sample System Components System Modules m 206 Module Each 206 module has jacks to connect a maximum of two outside lines and six extensions Extension jacks can connect phones or other devices such as fax ma
135. ser Instruction Cards If you plan to set up Auto Dial buttons for system extensions from extension 10 make sure the phone at extension 10 is as large as the largest phone in the system NOTE You can change settings any time even when you are on a call This allows you to change settings while talking to the AT amp T Helpline Keep in mind the following general guidelines when changing option settings Detailed procedures for changing each option are provided in m To change settings you press Feature 0 o at extension 10 At this point the phone beeps and the light next to Spr is green flutter Then press left intercom twice The light next to left intercom is green steady m Some options are identified by and a three digit code for example System Date is 101 To change these options press z and the three digit code assigned to the option The Message light located above the dial pad on the right side of the phone indicates the current setting for the option you have chosen If you change a setting the Message light also changes to reflect the new setting m When you are done changing option settings you can either press Feature 0 o or lift the handset off hook then place it back in the cradle PBX or Centrex Services Support This section applies only if you use PBX or Centrex services with your system PBX services are provided by a private telephone switch Centrex services are provided by your
136. specifically designed to work with the system are called system phones You can also use industry standard telephones with the system which are referred to as standard phones in this guide How to Use This Guide For information on the following topics refer to the appropriate chapter Getting Acquainted f you are a new user read Chapters 1 and 3 to familiarize yourself with the system s features and to learn about system phones Installing the System f you are installing the system for the first time see Roera Clot installation instructions If you are installing auxiliary devices also see Customizing the System f you need to change factory settings see Chepter 2 Custerizing Your E analCnapier 5 Feature Reference or the Customization Quick Reference at the back of this guide Using Auxiliary Equipment If you are adding equipment to an existing system see Appendix C Installation and Chapter 4 Using Auxiliary Equipment Solving Problems f your system or telephones malfunction see About This Guide iii Once you are experienced with the system use the Table of Contents or Index to locate the information you need Throughout this guide feature names are printed in bold To find additional information about the feature you can look up the name in Chapter 5 Feature Reference For example if you see a reference to System Date 101 you can look it up in Chapter 5 for details
137. stalling a combination extension Using the telephones in a combination extension is fairly simple The main thing to understand is that the two telephones share a single extension in the same way that several home telephones share a single line A system phone works like it always does and a standard phone works like it always does when connected to the system Only one phone or device can be used at a time unless you want to join the two on a single call the same way two people can pick up the same call on different telephones at home For example m Both phones share the same extension number m Both phones share the same voice path that is when either phone is busy the extension is busy m Calls ring at both phones If you prefer not to hear both phones ringing turn off the standard phone s ringer m f you make a voice signaled intercom call to a combination extension with a system phone only the system phone signals the standard phone will not ring m The lights on the system phone show what the standard phone is doing as well as what the system phone is doing For an explanation of light patterns see at the beginning of this chapter m A second call can ring at the system phone while the standard phone is busy but do not use the system phone to answer the second call until the standard phone is idle or the first call will be disconnected m While on a call on a standard phone you can use the system phone s dial pad
138. t of Building IROB Protectors Required to prevent electrical surges from damaging your system when phones or other standard devices such as a doorphone are installed in a location other than the building where the system modules are installed The system supports the AT amp T IROB protector which provides coverage for up to 1 000 feet 305 meters for system phones and 3 000 feet 915 meters for standard devices IROBS must be installed by a qualified technician Off Premises Range Extender OPRE allows you to connect a standard touch tone phone beyond 3000 feet 915 meters in another building on the same continuous property It also allows you to use a special circuit from your local phone company to provide off premises station capability Limitations for Standard Devices C 6 You can connect a standard device to your system regardless of the manufacturer However the following limitations apply It must be industry standard and non proprietary That is it cannot be made specifically for use on a particular telephone system For example you cannot connect an AT amp T MERLING phone because it is designed for use on a MERLIN system Its Ringer Equivalence Number REN cannot be greater than 2 0 The REN is shown on a label on the device usually on the bottom In addition to industry standard equipment you can connect a variety of other devices see Chapter 1 Follow the instructions provided with the equipment for
139. tandard network interface jack USOC RJ11C These USOC jacks must be ordered from your Telephone Company FCC compliant line cords are provided with system modules for connecting to the telephone company provided USOC RJ11C jacks Use only FCC compliant line cords and jacks for these connections This equipment may not be used with party lines or coin telephone lines m Notification to the Telephone Companies Before connecting this equipment you or your equipment supplier must notify your local telephone company s business office of the following The telephone number s you will be using with this equipment The appropriate registration number AS5 USA 61630 KF E and ringer equivalence number 0 94 The facility interface code which is 02LS2 You must also notify your local telephone company if and when this equipment is permanently disconnected from the line s m REN Information The REN is used to determine the quantity of devices which may be connected to the same telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to incoming calls In most but not all areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company m Repair Instructions If you experience trouble because your equipment is malfunctioning the FCC requires that you disconnect
140. telephone to make calls on different lines Then make calls on different phones using the same line m f you cannot make calls from one phone on all lines follow the procedure for Other Problems with Phones Possible Cause 2 m f you cannot make calls using different phones go to Possible Cause 4 Possible Cause 4 Too many standard devices trying to dial simultaneously If the problem is on a system phone go to Possible Cause 5 What to do Stay on the line and wait for dial tone or try your call later m If you can make a call you may want to expand system capacity to avoid future problems Call the hotline m f you wait 30 seconds and still do not hear a dial tone go to Possible Cause 5 Possible Cause 5 Local phone company line is faulty What to do One at a time unplug each outside line from the system module s Then plug each line into a standard telephone and try to make a call m Ifthe trouble appears on the standard phone try another line cord if the trouble persists report it to your local phone company m lf the trouble does not appear on the standard phone the trouble is with your system module s Call the hotline n the continental U S help is available at 1 800 628 2888 Outside the continental U S call your AT amp T Representative or local Authorized Dealer Troubleshooting 6 3 Phone Does Not Ring Possible Cause 1 Volume set too low system phone or turned off standard phone
141. ter lifting the handset Considerations If your system has less than four outside lines you must change Automatic Line Selection for each extension to include only the lines connected to the system For system phones the specified order could give preference to specified lines For example a telemarketing firm with WATS service on line 4 to reduce telephone expenses can set Automatic Line Selection for all telemarketers extensions to 4 1 2 3 intercom This way the WATS line would be selected first For standard phones you must set up the extension to select intercom first so the user at the extension can place intercom calls and access system features For example the setting for a standard phone used only for calling employees or making local calls on line 1 would be set to intercom 1 When users lift the handsets on standard phones they hear intercom dial tone On a PBX or Centrex system the user must dial 29 to access a PBX or Centrex line For combination extensions the order of line selection for both devices including a standard device follows the Automatic Line Selection setting for the extension If you want to change Automatic Line Selection for an extension and you are changing more than one option for that extension you must change Automatic Line Selection first Valid Entries Outside lines 1 2 3 4 Intercom v Any outside line s and or intercom in any order Automatic Line Selection
142. the LED lights the problem is corrected m If the problem remains call the hotline Trouble Making Outside Calls Trouble making outside calls could be one of the following m You hear a dial tone that continues as you try to dial m You hear a dial tone which cuts off when you dial but the line does not ring m You hear a busy signal as you dial m You hear nothing at all nthe continental U S help is available at 1 800 628 2888 Outside the continental U S call your AT amp T Representative or local Authorized Dealer 6 2 Troubleshooting Possible Cause 1 Dial Mode is set incorrectly What to do Find out if you have touch tone or rotary service and check the Dial Mode setting m If it is set incorrectly change it then try to make a call If you can make a call the problem is solved m If the Dial Mode is already set correctly go to Possible Cause 2 Possible Cause 2 Someone may have changed the Outgoing Call Restriction setting What to do If you were able to make a call without any trouble before check the Outgoing Call Restriction 401 setting to make sure it was not changed m If it is set incorrectly change it then try to make a call If you can make a call the problem is solved m If the Outgoing Call Restriction is already set correctly go to Possible Cause 3 Possible Cause 3 Local phone company is not accurately receiving the dialing signals What to do Isolate the problem Use the
143. the answering machine to retrieve messages m Multiple answering machines If you get too many calls for one machine to answer you can connect two or more machines to cover all calls m Personal answering machine An answering machine can share an extension with a phone to answer calls to that extension Single Answering Machine This setup Figure 4 1 serves the entire system The answering machine is connected to its own extension and covers all of the lines in the system one at a time Ex X ANS Lines MACH 2 SYSTEM MODULES 3 4 Figure 4 1 Single Answering Machine To Use m Go to the machine and manually play back messages m From any system extension make an intercom call to the extension to which the answering machine is connected When the machine answers dial its message retrieval code m From outside the system call in on any line in the system When the machine answers dial its message retrieval code If someone answers your call ask to be transferred to the answering machine s extension 4 2 Using Auxiliary Equipment To Set Up 1 For extension X set Line Ringing for all lines to Ring 2 Adjust the answering machine to answer according to your needs For example set the machine at 4 rings during the day so someone has a chance to pick up the call Multiple Answering Machines If a single answering machine cannot handle all of your calls you can set up two or more machin
144. the equipment from the network and not use it until the problem has been corrected Repairs to this equipment can only be made by the manufacturer its authorized agents or by others who may be authorized by the FCC In the event repairs are needed on this equipment please contact the AT amp T Helpline at 1 800 628 2888 For warranty information see Appendix D m Rights of the Local Telephone Company If this equipment causes harm to the telephone network the local telephone company may discontinue your service temporarily If possible they will notify you in advance But if advance notice is not practical you will be notified as soon as possible You will also be advised of your right to file a complaint with the FCC E 2 FCO and IC Information Your local telephone company may make changes in its facilities equipment operations or procedures that affect the proper functioning of this equipment If they do you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service m Hearing Aid Compatibility All system phones are compatible with inductively coupled hearing aids as prescribed by the FCC IC Notification and Repair Information The Industry Canada IC label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements The IC does not guarantee the equipment will operate to the us
145. tivate this feature you must connect an audio source such as AT amp T s Magic on Hold and select Music On Hold Related Features If this system option is set to Music On Hold Setting 3 users can activate Music Access to listen to music through the speaker of an idle PARTNER model phone or through the handset of any system or standard phone Considerations If Music Tones On Hold is Not Active callers on hold hear silence If either Tones on Hold or Music On Hold is active parties in a conference call hear tones or music until the call is answered transferred callers also hear tones or music until the call reaches the destination extension Once there the caller hears ringing If you choose Music On Hold the following considerations apply Users of equipment that rebroadcasts copyrighted music or other material may be required to obtain a license from a third party such as ASCAP or BMI AT amp T s Magic on Hold does not require you to obtain such a license Music On Hold requires use of extension jack 15 and special hardware for installation See Connecting a Music On Hold Device in Appendix C for installation instructions AMusic On Hold device cannot share extension jack 15 with a phone If the Music On Hold audio source develops trouble such as a bad tape you can quickly turn it off by changing this option setting to Not Active or Tones On Hold until you are able to solve the problem To deact
146. ttings m Using All of the instructions in this chapter assume that system phones select outside lines first and standard phones select intercom first as determined by each extension s setting for Automatic Line Selection See Chapter 2 for a review of the methods and buttons you use to change option settings Overview 5 1 Abbreviated Ringing 305 Description This option applies only to system phones This telephone option turns Abbreviated Ringing on or off at the system phone at a specified extension When a user is on a call and Abbreviated Ringing is on any incoming calls ring only once The green light next to the line button flashes until the call is answered or the caller hangs up Having this option on prevents incoming calls from distracting users when they are busy on another call To allow calls to ring repeatedly set Abbreviated Ringing to Off Considerations Valid Entries Receptionists and others who handle many calls quickly often turn Abbreviated Ringing off so they have an audible reminder of incoming calls Abbreviated Ringing works for both outside calls and intercom calls The volume of an abbreviated ring is lower than a normal ring 1 On incoming calls ring once v 2 Off incoming calls ring repeatedly Changing Settings To change the Abbreviated Ringing setting for an extension follow these steps from extension 10 1 Press Feature 0 0 The phone beeps once and t
147. ug it back in m lf the display works the problem is solved m If the display still does not work see Other Problems with Phones Display Shows Only 16 Characters Per Line Possible Cause Although the display has a capacity of 2 lines of 24 characters each which is supported on PARTNER II and PARTNER Plus systems the PARTNER system supports a maximum of 16 characters per line What to do No action is required System Phone in Combination Extension Does Not Work Possible Cause 1 Standard device is plugged into the wrong jack What to do Check the combination extension If you are using a direct connection to connect the devices make sure the standard device is plugged into the correct jack on the bottom of the phone see Combination Extensions in Appendix C for instructions m lf the system phone works properly the problem is solved m lf the phone still does not work call the hotline If you are using a bridging adapter to connect the devices make sure the standard device is plugged into the correct jack see Combination Extensions in Appendix C for instructions m If the system phone works properly the problem is solved m If the phone still does not work go to Possible Cause 2 Possible Cause 2 Wrong cord and bridging adapter used to connect the standard phone What to do First unplug the bridging adapter from the wall jack Then unplug the system phone from the adapter and plug it int
148. ule to the wall Slide the second module onto the first module making sure the upper pairs of mounting tracks interlock as shown in the side view A Attach the module connector to the top right side of the two modules align the module connector carefully then push firmly until the connector snaps into place B Fasten the module connector to the modules using the self tapping screws included with the module connector If lost these screws are 4 panhead sheet metal screws 9 16 1 4 cm long C Insert the long wood screw into the bottom of the modules Tighten the screw leaving a 3 8 1 cm gap between the wall and the modules Do not overtighten the modules will warp and fail to operate Label the line and extensions jacks as shown If your second module is a 200 module you will have lines 1 4 but only extensions 10 15 _ Tab Tab yi Mounting Tracks Bia y Extensions Installation C 9 5 A To connect the power cord on a 2 module system connect it to the module connector otherwise connect it to the 206 module Press firmly until it clicks as it locks into place B To power up the system plug the other end of the power cord into a properly grounded three prong wall outlet not controlled by a switch On a PARTNER system with an on off switch move the sw
149. unt number 6798 enter 5 5 5 z 8 9 8 LmicHea 6 7 9 8 To use press the Auto Dial button The system dials 555 7898 and stops Enter your password and press the Auto Dial button again The system dials 6798 Touch Tone Enable Your system is connected to rotary lines but you want to call an answering machine at 555 3454 to retrieve messages Since the machine requires touch tones enter 5 5 5 3 4 5 4 rans All digits pressed during the rest of the call are sent as touch tones 5 36 Special Dialing Functions System Date 101 Description This system option sets the month day and year The system displays only the month and day on display phones when the phone is idle Although the year is not displayed it is required to account for leap year Changing Settings To change the System Date follow these steps from extension 10 1 Press Feature 0 0 The phone beeps once and the light next to _Spkr is green flutter Press left Intercom twice The light next to left Intercom is green steady Press 4 L1 Lo 1 Enter today s date in the form MMDDYY Include leading zeroes for single digit months or days For example to enter April 6 1997 press Lo 4 Lo Le 9 7 When you are finished press 2 and a three digit code for another option or press Feature 0 0 System Date 101 5 37 System Reset System Options Saved
150. us light patterns for each possible button assignment Table 3 1 Light Patterns for System Phones steady off Flash long on long off Alternating Red Green Flash red on green on red on green on x long on short off A call is ringing on the line Green flash means a call is ringing at your extension Red flash means a call is ringing on the line but not at your extension Appears at both extensions in a joined call and at each extension connected in a conference call A call on the line is on hold Green wink means the call is on hold at your extension Red wink means the call is on hold at another extension Anyone who has the line can retrieve the call Calling Intercom Auto Dial Light Pattern Line Button Feature Button Button Steady On Line is in use Green means you are Green Red means the extension using the line red means someone at means whose number is stored another extension is using the line feature on the button is busy is on making or answering a call Off Line is idle not being used Feature Extension whose number aes is off is stored on the button is idle not being used Flutter short on short off Green flutter means a conference call on your line is on hold 3 4 Learning About Telephones Ringing Patterns You can tell what kind of call you are receiving by the way your system phone rings m An outside call will ring ring ring
151. using the telephone during an electrical storm There may be a remote risk of electric shock from lightning DO NOT use the telephone to report a gas leak in the vicinity of the leak The product is provided with a three wire grounding type plug This is a safety feature DO NOT defeat the safety purpose of the grounding type plug DO NOT staple or otherwise attach the power supply cord to building surfaces A CAUTION DO NOT block or cover the ventilation slots and openings They prevent the product from overheating DO NOT place the product in a separate enclosure unless proper ventilation is provided SAVE THESE INSTRUCTIONS Overview Features and Capabilities Your system is easy to install set up and use It can handle up to four outside telephone lines and up to 12 extensions In addition the system offers many features that help you manage phone calling Full line of system phones some with displays showing date time and other messages all with access to multiple telephone lines Easy operation of basic call handling capabilities including transfer conference and hold Intercom inside calling to other system extensions using an Intercom button and the extension s two digit number Extension numbers also can be stored on programmable buttons for one touch intercom calling Speed dialing of frequently called numbers by dialing a code or pressing a single button as well as one touch access to frequently u
152. ve or local Authorized Dealer How to Comment on This Guide A feedback form is located at the end of this guide after the appendixes If the feedback form is missing send your comments and recommendations for changes to Publications Manager AT amp T 211 Mount Airy Road Room 2W 226 Basking Ridge NJ 07920 FAX 1 908 953 6912 iv About This Guide Overview Contents Important Safety Instructions Features and Capabilities System Components m System Modules m System Phones Auxiliary Equipment Combination Extensions 1 5 1 i Important Safety Instructions A WARNING The following list provides basic safety precautions that should always be followed when using your telephone equipment 1 2 3 10 Read and understand all instructions Follow all warnings and instructions marked on the product Unplug all telephone connections before cleaning DO NOT use liquid cleaners or aerosol cleaners Use a damp cloth for cleaning This product should be serviced by or taken to a qualified repair center when service or repair work is required DO NOT use this product near water for example in a wet basement location DO NOT place this product on an unstable cart stand or table Never push objects of any kind into slots or openings as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock Never spill liquid of any kind on the product Avoid
153. xtension Y Using Auxiliary Equipment 4 3 Personal Answering Machine A personal answering machine is used to answer all of the calls that ring on the lines at a certain extension Figure 4 3 This setup is useful for the following situations m When you do not want to dedicate an extension to an answering machine m When an extension receives a lot of intercom calls NOTE If you have an answering machine and a phone on the same extension the answering machine will be able to answer calls only when the phone is idle See Combination Extensions in Appendix C for information on connecting two devices on one extension SYSTEM MODULES Figure 4 3 Personal Answering Machine To Use m Goto the machine and manually retrieve messages m From any system extension make an intercom call to the extension to which the answering machine is connected When the machine answers dial its message retrieval code m From outside the system call in and have someone transfer you to the extension to which the answering machine is connected When the machine answers dial the message retrieval code Or call in when no one will answer before the answering machine does To Set Up 1 Forextension X set Line Ringing for all lines to the desired ring Ring or No Ring 2 Adjust the answering machine to answer on the third or fourth ring so someone has an opportunity to answer calls before they go to the answering mach
154. xternal alert such as a bell or chime to notify users of incoming calls in noisy areas such as a warehouse See Combination Extensions in Appendix C and Chapter 3 for guidelines on installing and using combination extensions Overview 1 5 Customizing Your System Contents Overview System Options Telephone Options Changing Option Settings PBX or Centrex Services Support Customizing Your System Overview After installation is completed your system is operational and ready to use However you may want to customize it to meet the requirements of your business When the system is first installed it uses factory settings that reflect the most common usage However you can change the option settings There are two types of options system options and telephone options Both are discussed in this chapter Option names are shown in bold type so you can look up the name in Chapter 5 to find out more about the option System Options System options define how the system modules work with the telephones and other devices connected to them These options affect all system extensions Some of the system options you may need to change after the system is installed include m System Date 101 sets the month and day that appear on system display phones m System Time 103 sets the time of day that appears on system display phones Dial Mode 2201 identifies whether lines in your system ar

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