Maytag MAH5500B Washer User Manual
Contents
1. Se the appropriate pad to select the Soil Level Wash Option heavy soil Use for cleaning heavily soiled loads normal soil Use for cleaning moderately soiled loads This setting will be appropriate for most loads light soil Use for cleaning lightly soiled loads quick The Quick setting offers a quick cycle time Suggested uses include freshening newly purchased clothes or clothing that has been packed away rinse Choose this setting to rinse only and then spin spin Spins only Step 5 SELECT OPTIONS Step 6 Press the appropriate pad s to select one or more options presoak Adds 15 minutes of mostly soaking with minimal tumbling before the regular cycle Can be selected with any cycle stain cycle Adds time to the wash and rinses for better stain removal Automatically provides a fourth rinse extra rinse A fourth rinse at the end of the cycle to more completely remove laundry additives and perfumes max extract Use for jeans towels and bedding Removes more water from loads during spin NOTE To minimize wrinkling of wrinkle free fabrics using the Max Extract option with these loads is not recommended delay wash Allows the start of any cycle to be delayed for up to 9 hours Make the appropriate selection for your load then press the delay wash pad once for one hour or press the pad again to increase the delay wash time up to 9 hours in o2. Your Maytag Neptune washer 15 designed to use either high efficiency HE detergents or regular detergents a normally used with top loading washers For best cleaning results use a high efficiency deter gent such as Tide HE or Wisk HE High efficiency detergents contain suds suppressors which reduce or eliminate suds When less suds are produced the load tumbles more efficiently and cleaning results are maximized When using regular detergent formulated for top loading washers it is important to pay close atten tion to the soil level of the load load size and water hardness To avoid over sudsing reduce the amount of detergent used with soft water or with small or lightly soiled loads If using the PRESOAK option measure 1 4 times the amount of detergent r Automatic DISPENSER Brand names are trademarks of the respective manufacturers To determine water hardness in your area contact your local water utility or State University Extension office in your area The automatic dispenser consists of three compartments which hold liquid or granular detergent and color safe bleach 2 liquid chlorine bleach and 3 liquid fabric soft ener All laundry products can be added at once in their respective dispenser compartments They will be dis pensed at the appropriate time for most effective cleaning After loading the laundry additives into the dispenser close the dispenser lid DE
3. using a recommended cleaner labeled clothes washer safe CLEANING 7 THE DISPENSER The dispenser may need to be cleaned d periodically due to to remove the cap covering the siphon tube for the bleach and laundry additive build up For easy clean up of the dis softener Run warm water and a soft brush or cloth over the penser grasp the removable two compartment container two parts to remove any excess laundry additives for bleach and softener as shown in illustration 1 As you begin to lift the two compartment container tilt slightly inward according to illustration 2 and remove from the main dispenser Clean the main dispenser area using water and a soft cloth Once the main dispenser is clean follow the illustrations in reverse order to replace the two compartment container to its original location Once the two compartment container is removed from the main dispenser take it to a sink Follow illustration 3 NOTE Do not use any cleaning substance but water in the main dispenser ft is possible for Henes substances to drain into the tub If this should happen set the washer for a rinse and spin cycle to remove any cleaning sub t stance from the washer before a load of spat EPLACE INTERIOR LIGHT t TORING THE CLOTHES WASHER Washers can be damaged if water is not removed from hoses Turn the water faucets off and disconnect the inlet hoses and internal compo
4. Any repair modification alteration or adjustment not autho rized by the manufacturer or an authorized servicer c Misuse abuse accidents or unreasonable use d Incorrect electric current voltage or supply e Improper setting of any control 6 Consequential or incidental damages sustained by any person as a result of any breach of these warranties 5 The cost of service or service call to a Correct installation errors b Instruct the user on proper use of the product Transport the appliance to the servicer 2 Warranties are void if the original serial numbers have been removed altered or cannot be readily determined Some states do not allow the exclusion or limitation of conse p quential or incidental damages so the above exclusion may not 3 Light bulb apply User s Guides service manuals and parts catalogs are available from Maytag Appliances Sales Company Maytag Customer Assistance Maytag 403 West Fourth Street North P O Box 39 Newton lowa 50208
5. Never plug the appliance cord into a receptacle which is not grounded adequately and in accordance with local and national codes See installation instructions for grounding this appliance To avoid the possibility of fire or explosion Do not wash items that have been previously cleaned in washed in soaked in or spotted with gasoline dry cleaning solvents or other flammable or explo sive substances as they give off vapors that could ignite or explode Hand wash and line dry any items containing these substances Any material on which you have used a cleaning solvent or which is saturated with flammable liquids or solids should not be placed in the clothes washer until alt traces of these liquids or solids and their fumes have been removed These items include acetone denatured alcohol gasoline kerosene some liquid household cleaners some spot removers turpentine waxes and wax removers Do not add gasoline dry cleaning solvents or other flammable or explosive substances to the wash water These substances give off vapors that could ignite or explode e Under certain conditions hydrogen gas may be produced in a hot water system that has not been used for 2 weeks or more HYDROGEN GAS IS EXPLOSIVE If the hot water system has not been used for such a period before using a washing machine or combination washer dryer turn on all hot water faucets and let the water flow from each for several minutes This will release an
6. Purchase Model Number Serial Number 2 IMPORTANT Keep this guide and the sales receipt in a safe place for future reference Proof of original purchase date is needed for warranty service If you have questions write us include your model serial number and phone number or call Maytag Appliances Sales Company Attn CAIR Center P O Box 2370 Cleveland TN 37320 2370 1 888 462 9824 USA and CANADA 1 800 688 2080 USA TTY for deaf hearing impaired or speech impaired Mon Fri 8am 8pm Eastern Time http www maytag com For service and warranty informa tion see page 15 NOTE In our continuing effort to improve the quality of our appliances it may be necessary to make changes to the appliance without revising this guide MPORTANT SAFETY INSTRUCTIONS AAWARNING To reduce the risk of fire electric shock or injury to persons when using the appliance follow basic precautions including the following Read all instructions before using the appliance As with any equipment using electricity and having moving parts there are potential hazards To use this appliance safely the operator should become familiar with the instructions for operation of the appliance and always exercise care when using it Do not install or store this appliance where it will be exposed to the weather Install and level the clothes washer on a floor that can support the weight This appliance must be properly grounded
7. SOFTENER COMPARTMENT x 1 Pour the recommended amount of liquid fabric soft ener into the softener compartment For smaller loads use less than one cap full 2 Fabric softener may be diluted with warm water until it reaches the MAX FILL line on the compart ment Do not dilute the liquid fabric softener compartment above the MAX FILL line If the compartment is filed above the MAX FILL line fabric softener will enter the clothes washer too early This compartment automatically dilutes and releases liquid fabric softener at the proper time during the rinse cycle NOTE Use the softener compartment only for liquid fabric softeners Using the Downy 8011 is not recommended with this washer It will not add fabric softener at the appro priate time Use the dispenser on top of the washer Brand names are trademarks of the respective manufacturers ARE AND CLEANING Turn off the water faucets after finishing the day s Clean the following as recommended washing This will shut off the water supply to the clothes washer and prevent the unlikely possibility of damage from escaping water Control Panel clean with a soft damp cloth Do not use abrasive powders or cleaning pads Do not spray cleaners directly on the panel Use a soft cloth to wipe up all detergent bleach or other spills Cabinet clean with soap and water as they occur Interior hard water deposits may be removed if needed
8. line before filling washer Check the water heater It should be set to deliver a minimum 120 F 49 C hot water at the tap Also check water heater capacity and recovery rate Disconnect hoses and clean screens Hose filter screens may be plugged When warm rinse is selected only the final rinse will be warm The first two rinses will be cold As the washer is filling the water temperature may change as the automatic temperature control feature checks incoming water temperature This is normal CONT EFORE YOU CALL cont CHECK THESE POINTS IF YOUR MAYTAG NEPTUNE WASHER Be sure the door is tightly closed Plug cord into a live electrical outlet Tub light should illuminate Check fuse or reset circuit breaker Won t Eili Press the start pause pad Turn both faucets on fully Straighten inlet hoses Disconnect hoses and clean screens Hose filter screens may be plugged Open and close the door then push the start pause pad Check fuse or reset circuit breaker Won t Tumble Close the door and press the start pause pad For your safety the clothes washer will not tumble or spin unless the door is closed Door Locked Shut Press the start pause pad to stop the machine Will Not Open may take a few moments for the door lock mechanism to disengage Open the door and wash the lower portion of the gray door seal with a solution of cup chlorine bleach to 2 cups water Select the follo
9. Part No 6 2717910 TABLE OF CONTENTS Safety Instructions cccssssscsessesorssesssessseessessesseeces Operating Instructions 2 5 POSEN OS 6 7 Care and Cleaning 8 85 95 6 99 0994959549 8 Storing the Washer c csccsssosecsssssssessessssccnesenceneeees 9 Replace Interior 1 sessessseessessssessseesesesness 9 Reverse the 51 98 9 Before You 1 89 10 11 Operating 56 5 12 Questions and Answers 13 WV 1 15 Guide de L utilisateur 16 Gu a del Usuario 99695 8 9 32 A 10 00 MCS No 22003304 WELCOME Welcome and congratulations on your pur chase of a Maytag Neptune washer Your complete satisfaction is very important to us For best results we suggest reading this mate rial to help acquaint you with proper oper ating and maintenance procedures Should you need assistance in the future it is helpful to 1 Have complete model and serial number identification of your washer This is located on a data plate on the door Date of
10. TERGENT COMPARTMENT Pour laundry detergent directly into the detergent compartment before starting the clothes washer or as it is filling 2 If color safe bleach is to be used it should be added with detergent to the detergent compartment for best results When adding color safe bleach with detergent it is best if both laundry products are in the same form granular or liquid EATURES cont 00 BLEACH COMPARTMENT Liquid Chlorine Bleach Only 1 Add liquid chlorine bleach to the bleach compartment DO NOT exceed the MAX FILL line The liquid chlo rine bleach compartment will hold 3 4 of a cup 2 Avoid splashing or over filting the compartment Over filling the compartment will release the liquid chlorine bleach into the clothes washer too early 3 The washer automatically dispenses bleach into the tub when there are approximately two minutes left in the wash portion of the cycle This maximizes the effectiveness of the bleach 4 The dispenser automatically dilutes liquid chlorine bleach before it reaches the wash load NOTE e Never pour undiluted liquid chlorine bleach directly onto the 1000 or into the tub It is a powerful chemical and can cause fabric damage such as weakening of the fibers or color loss if not used properly gt Ifyou prefer to use color safe non chlorine bleach add it to the detergent compartment Do not pour color safe bleach into the bleach compartment
11. cycle option pad and heavy soil setting Pretreat the stains with a laundry pre treat product Refer to the enclosed Laundering Tips booklet for more information on treating specific stains Q How large of a load can wash in my Maytag Neptune washer The tub can be loaded completely full with dry unfolded clothes However do not pack the tub tightly If the load is heavily soiled it is very important not to overload the washer Q At the end of the cycle my load comes out wetter than normal What causes this A During tumble and spin the washer may have had difficulty getting to a full spin speed because the load was not evenly dis tributed This can occur with smalt loads heavy items or a load in which too much detergent was used causing over sudsing Q My laundry items seem to be very wrinkled at the end of the cycle What can 1 do to correct the problem Wrinkling is caused by the combination of heat and pressure Be sure wrinkle free or permanent press fabrics are washed on the wrinkle free cycle and a cold rinse is used See pg 3 for WASH RINSE Temperature DO NOT USE MAX EXTRACT Q My whites are not as white as I d like What can 1 do A Wash white loads using the cotton sturdy fabric selection Select the hot wash cold rinse temperature setting and put 3 4 cup of chlorine bleach in the bleach dispenser The bleach will be dispensed in the final minutes of the wash providing for optimal whitening Maytag
12. d one screw holding top hinge cover to cabinet opposite side 4 Remove hinge and bracket from cabinet by moving them up and down to a position where they are released 5 Install hinge and bracket in swapped locations and drive screws to attach them securely to the cabinet 6 Compare top hinge and top bracket to bottom hinge and bottom bracket for correct hinge assembly position 7 Repeat procedures 4 through 6 for bottom hinge to cabinet and bottom bracket to cabinet 8 Support door in fully open position on hinge side and drive four screws to securely attach hinges to door assembly 9 Close door and check to see that clothes washer operates properly Counter Sunk Screw ees Hi ant EFORE YOU CALL Load is Too Wet at End of Cycle Leaks Water Won t Spin or Drain Stops Tub is Completely Full of Suds Fills with the Wrong Temperature Water For problem laundry solutions i e fabric damage residue tangling and special laundry care procedures see the enclosed peaundeniis Tips booklet CHECK THESE POINTS IF YOUR MAYTAG NEPTUNE WASHER Use Max Extract option Try using a high efficiency detergent to reduce sudsing Load is too small Very small loads one or two items may not spin out completely Make sure doo
13. lothing delicates Gentle tumble action and gentle spin speed Use for dress shirts blouses nylons sheer or lacy garments hand wash Alternating periods of short and long soak and gentle spin speed Use for items labeled hand wash INSTRUCTIONS conr Step 3 58 Wash l RINSE WATER TEMPERATURES Presi the appropriate or dow we ids to aie ie an and rinse water temperatures Follow the garment care label and chart below for best results 00 Wash Rinse hot cold Whites amp Heavily soiled color fast items warm warm Color fast items When warm rinse is selected only the third rinse will be warm Fhe first and second rinses will be cold to conserve energy warmicold Wrinkle Free items Color fast items cold cold Brightly colored items Washable woolens IMPORTANT The washer features an automatic temperature control to provide a warm wash of approximately 105 F and cold wash of approximately 70 While the washer is filling you may notice hot and cold water going through the dispenser when cold or warm wash temperatures are selected This is 0 normal function of the automatic temperature control feature as the washer determines the temperature of the water Step 4 58 5 LeveL WaSH OPTIONS 5 a e
14. ne hour increments SELECT THE SIGNAL Step 7 Press the or wow START YOUR MAYTAG NerpTUNE WASHER Close the door Add detergent and additives to the dispenser See page 6 Push the start pause pad When the washer is started after a pause there may be up to a 30 second delay before continuing the cycle Pressing off cancels the cycle and stops the washer NOTE When the cycle is complete the door locked light will go out The door will open easily DO NOT attempt to open the washer door when the door locked light is illuminated To add a forgotten item see pg 2 4 signal pad to increase or decrease the end of cycle signal volume Options preggek start pause PERATING INSTRUCTIONS conr ee eee estimated tim ESTIMATED TIME DISPLAY 5 After pressing start pause this display will show the estimated time remaining in the cycle INDICATOR LIGHTS door locked Lights whenever the door of the clothes washer is locked The door can be unlocked by pressing the start pause pad to stop the washer d Sar locke d Pad Indicator Lights The indicator lights above the pads will illuminate when the pad is selected ATER USE The amount of water used will vary with each load The provide the appropriate amount of water for efficient cleaning Maytag Neptune clothes washer uses an adaptive fill valve to performance and conservation of water and energy EATURES DETERGENT
15. nents before storage Prepare the washer for storage as follows SEVERSE THE DOOR Disconnect the clothes washer from the electrical supply and leave the washer door open to let air circulate inside the tum Select the cotton sturdy and quick setting and add one bler cup of bleach to the detergent dispenser without clothes in the tumbler Run the clothes washer through a complete cycle If the washer has been stored in below freezing temperatures allow time for the washer to thaw out prior to use For information on long term storage or storage of your washer during extreme cold temperatures call Maytag Customer Service toll free at 1 888 462 9824 U S customers using TTY for deaf hearing impaired or speech impaired call 1 800 688 2080 0000 Instructions for replacing the bulb 1 Unplug or disconnect the clothes washer from the electrical power supply 2 Open the door 3 Unscrew the light bulb counter clockwise from the socket Replace the bulb with a FO watt candelabra base fight bulb and rotate clockwise 5 Plug in or reconnect clothes washer to the power supply Clothes washer door swing direction can be changed using the following procedure 1 Swing door fully open and support it while removing four hinge screws which hold hinges to door assembly 2 Move the door to a work surface and transfer four door screws to the opposite side of the door assembly 3 Remove one screw holding top hinge to cabinet an
16. ounds like an out of bal ance load Water is added after the washer has been tumbling for a while Clicking draining sounds when washer is started The motor increases speed to spin the tub to remove moisture from the 1030 Detergent is dispensed at the start of the cycle Bleach is dispensed during final minutes of wash Fabric softener is dispensed during the third rinse while the washer is filling The sealed balance ring around the tub contains a liquid and is designed to make the washer spin smoothly The tub rotates one direction followed by a pause The tub reverses direction and pauses This action continues throughout the cycle After reaching the maximum spin speed the machine may reduce spin speed slightly to create less noise and vibration The tumbler will begin to accelerate to speed then slows back down to redistribute the load more evenly when an unbalanced load occurs The Maytag Neptune clothes washer uses a true adaptive fill and adds more water during the wash cycle as it is needed OR Water flows through the dispenser to dilute and add bleach or fabric softener at the appropriate time This will occur even if bleach and fabric softener are not used Before the washer starts to fill it will make a series of clicking noises to check the door lock and do a guick drain 12 5 1 0 5 amp ANSWERS Q What s the best cycle to use if have stains on my laundry A Select the stain
17. r is firmly closed Make sure hose connections are tight Make sure end of drain hose is correctly inserted and secured to drain facility Avoid overloading Use high efficiency detergent to prevent over sudsing Check fuse or reset circuit breaker Straighten drain hoses Eliminate kinked hoses If there is a drain restriction call for service Close the door and push the start pause pad For your safety washer will not tumble or spin unless the door is closed After pressing the start pause pad it will take a few moments before the clothes washer begins to spin The door must lock before spin can be achieved See Tub is Completely Full of Suds below Plug cord into live electrical outlet Check fuse or reset circuit breaker Close door and push the start pause pad to start the clothes washer For your safety washer will not tumble or spin unless door is closed This may be a pause or soak period in the cycle Wait briefly and it may start Check screens on inlet hoses at the faucets for obstructions Clean screens periodically Run the clothes washer through another complete cycle using cold water Reduce detergent amount for that specific load size soil level and water hardness Use high efficiency or low sudsing detergent specially formulated for front load washers Turn both faucets on fully Make sure temperature selection is correct Make sure hoses are connected to correct faucets and inlet connections Flush water
18. recommends a hot water wash temperature of 20 40 F 49 60 C ANY MAYTAG NEPTUNE 3 AN MAYTAG NEPTUNE 14 WASHER WARRANTY Full One Year Warranty For one 1 year from the date of original retail purchase any part which fails in normal home use will be repaired or replaced free of charge Limited Warranty After the first year from date of original retail purchase through the time periods listed below the parts designated below which fail in normal home use will be repaired or replaced free of charge for the part itself with the owner paying all other costs including labor mileage and transportation Second Year All parts Third through Fifth Electronic control Third through Tenth Drive motor Third through Lifetime Stainless steel inner wash basket Additional Limited Warranty Against Rust Through Should an exterior cabinet including the top and baseframe rust through during the one year period starting from the date of retail purchase repair or replacement will be made free of charge After the first and through the tenth year repair or replacement will be made free of charge for the part itself with the owner paying all other costs including labor mileage and transportation Please Note This full warranty and the limited warranty apply when the washer is located in the United States or Canada Washers located elsewhere are covered by the limited warranty only including par
19. ts which fail during the first two years The specific warranties expressed above are the ONLY warranties provided by the manufacturer This warranty gives you specific legal rights and you may also have other rights that vary from state to state To Receive Warranty Service To locate an authorized service company in your area contact the Maytag dealer from whom your appliance was purchased or call Maytag Appliances Sales Company Maytag Customer Assistance at the number listed below Should you not receive satisfactory warranty ser vice please call or write Maytag Appliances Sales Company Attn CAIR Center PO Box 2370 Cleveland TN 37320 2370 U S or Canada toll free 1 888 462 9824 U S customers using TTY for deaf hearing impaired or speech impaired call 1 800 688 2080 When contacting Maytag Appliances Sales Company Maytag Customer Assistance about a service problem please include the following a Your name address and telephone number b Model number and serial number found on the lower center of the door opening of your appliance c Name and address of your dealer and the date the appliance was purchased d A clear description of the problem you are having e Proof of purchase What is not covered by these warranties 1 Conditions and damages resulting from any of the following 4 Products purchased for commercial or industrial use a Improper installation delivery or maintenance b
20. ve years SAVE THESE INSTRUCTIONS I PERATING INSTRUCTIONS For detailed information on sorting pretreating stains etc see the enclosed Laundering Tips booklet eee D 0 THE CLOTHES WASHER The tub can be loaded full with dry unfolded clothes However do not pack the tub tightly Overloading may reduce washing efficiency and pos sibly cause creasing or wrinkling of the load When washing big bulky items or a couple of small items that do not fill the tub completely such as a rug or two sweaters a few towels should be added for improved tumbling and spin performance SELECT FABRICS e When washing heavily soiled loads it is very important to avoid overloading the washer to assure good cleaning results To load a forgotten item press the start pause pad add the item close the door and press the start pause pad After a 15 to 30 second pause the cycle will resume NOTE To assure that your additional items get clean do not wait more than five minutes after the cycle has started to add the item Press the appropriate oad for ae type This will determine the tumble pause pattern and spin speed for the cycle cotton sturdy Norma tumble pattern and high speed spin Use for towels jeans sheets linens underwear t shirts wrinkle free Reduced tumble pattern and spin speed to reduce wrinkling Use for dress shirts pants wrinkle free clothing poly cotton blend c
21. wing control panel setting Cotton Sturdy Hot Cold Heavy soil setting Ars Fill the bleach di ith liquid chlorine bleach and he wash Your Washer ill the bleach dispenser cup with liquid chlorine bleach and start the washer Pour an additional 1 2 cup bleach into the detergent dispenser as the washer is filling Allow the washer to complete the cycle At the end of the cycle open the door and dry the gray door seal Clothes washer should be leveled properly as outlined in installation instructions Check the leveling leg lock nuts are tightened Is Noisy Be sure rubber feet are installed on leveling legs Weak floors can cause vibration and walking For information on normal operating sounds see page 12 For further assistance call Maytag Customer Service toll free at 1 888 4 MAYTAG 1 888 462 9824 U S customers using TTY for deaf hearing impaired or speech impaired call 1 800 688 2080 8 SOUNDS NORMAL OPERATING SOUNDS OF YOUR MAYTAG NEPTUNE CLOTHES WASHER High pitched sound during a spin cycle Flushing water sound coming from the dispenser area Sloshing or gurgling water sound when washer is off and the tub is rotated Whirring or Sloshing sound followed by a pause repeated throughout the wash cycle Clothes washer maintains a slightly reduced spin speed after achieving a higher spin speed The spin speed slows down dramati cally when it s
22. y accumulated hydrogen gas As the gas is flammable do not smoke or use an open flame during this time Unplug power supply cord before attempting to service your clothes washer Do not reach into the appliance if the tumbler is moving De not allow children to play on or in the appliance Close supervision of children is necessary when the appliance is used near children Do not tamper with controls Do not repair or replace any part of the appliance or attempt any servicing unless specifically recommended in published user repair instructions that you understand and have the skills to carry out Store laundry aids and other material in a cool dry place where children cannot reach them Do not wash or dry items that are soiled with vegetable or cooking oil These items may contain some oil after laundering Due to the remaining oil the fabric may smoke or catch fire by itself Do not use chlorine bleach and ammonia or acids such as vinegar or rust remover in the same wash Hazardous fumes can form Do not machine wash fiberglass materials Small particles can stick to fabrics washed in following loads and cause skin irritation Before the appliance is removed from service or discarded remove the door to the washing compartment Do not sit on top of the clothes washer Inlet hoses are subject to damage and deterioration over time Check the hoses periodically for bulges kinks cuts wear or leaks and replace them every fi
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