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Lucent Technologies 555-230-128 Life Jacket User Manual

1. KPB 1 Includes the MDW 9000 MDC 9000 and MLC 5 telephones MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Telephone and Operator Console Features Issue 1 April 1999 102 Telephone and Operator Console Features Continued Program Feature Feature Code Code Group Page Auto Dial button 22 paging group ext no Headset Options Auto Answer 780 Hang Up 781 Mute Headset Handset 783 Status 782 Hold 771 Hold Release Intercom buttons Assign buttons ICOM Default Ring 16 ICOM Originate Only 18 Change button type Place Ring 19 Place Voice 1 Language English 790 French 791 Spanish 792 Last Number Dial 84 84 Messaging Leave Message After calling 25 25 Without calling 53 ext no Cancel message left 53 ext no Message LED off for non display 54 54 telephones Message operation mode for 54 54 ETR MLS and analog multiline display telephones Posted Message 751 38 38 ext no Send Remove Message 1 Centralized telephone programming only 2 Used to enter exit Message operation mode MLS and analog multiline telephones return to normal call handling after 15 seconds if the user has no messages If an MLS or analog multiline telephone user has messages
2. Illustrations Overall Satisfaction 2 Please check the ways you feel we could improve this document Improve the overview introduction Make it more concise Add more step by step procedures tutorials Add more figures Add more better quick reference aids Add more examples Add more troubleshooting information Add more details Improve the table of contents Improve the index Improve the organization Make it less technical Please add details about your major concerns 3 What did you like most about this document 4 Feel free to write any comments below or on an attached sheet If we may contact you concerning your comments please complete the following Telephone Name Number Company Organization Date Address You may FAX your response to 908 953 6912 Thank you 147
3. 408 GS LS ID Loop startor 1 PFT telephone Caller ID MLX 2 ground start For Release 2 0 and later systems only 2 For newer vintages of this module firmware can be upgraded by using a PCMCIA card 3 For Release 7 0 and later systems only MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Ordering Codes 77 Specifications Capacity 4 ground start and or loop start lines trunks 8 digital extension jacks for MLX extensions including m MLX voice only MLX voice with Voice Announce to Busy MLX voice and MFM with T R adjunct MLX voice and MFM with SSA ISDN terminal adapter only Access device for data communications between a PC on the system and a high speed Internet connection connection to remote node LAN access server or ISDN router CTI link m Videoconferencing systems using one jack and 2B data feature or 2 jacks with ISDN terminal adapters depending on video system Extension signaling BRI S T protocol two 64 kbps B channels one 16 kbps D channel on a passive bus Trunk signaling Loop start or ground start trunk optional per port analog voice Loop range 3000 feet 914 m in building or in range out of building with MLX IROB protectors only Protocol Requires calling name R7 0 and later and or number identification service from central office Capacity 4 ground start and or loop start lines trunks 8 digital extension jacks for MLX extensions
4. MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Ordering Codes 47 Ordering Codes Continued Component PEC SAP Comcode App Code 408 GS LS MLX Mod QTY 2 108236902 517D29 008 ATL Module 105351092 517B3 Customer Ref CD ROM Attribute DOC52 08289034 555 661 800 Customer Ref Paper Manuals Attribute DOC51 08303264 555 661 100 Network Ref Paper Manual Attribute NRDO1 08289703 555 661 150 MERLIN LEGEND 016 ATL MLX 6140 61F Bundle Inactive 106712 R6 1 Processor CKE4 08282765 517M33A Power Supply 107793275 391 1 07779878 10 2 SPM DOS 6 25 08389628 TBD Backplane 08059304 403J Wall CU Cover Attribute COVO1 06905953 18 Empty Module 01 07005720 408 GS LS MLX Module 108236902 517D29 408 GS LS ATL Module 07091407 517026 016 T R Module 107856551 517C34 Customer Ref CD ROM Attribute DOC52 08289034 555 661 800 Customer Ref Paper Manuals Attribute DOC51 08303264 555 661 100 Network Ref Paper Manual Attribute NRDO1 08289703 555 661 150 MERLIN LEGEND 016 MLX 6140 61G Bundle Inactive 106713 R6 1 Processor CKE4 08282765 517M33A Power Supply 107793275 391C1 Backup Card 07779878 10 2 SPM DOS 6 25 08389628 TBD Backplane 08059304 403J Wall CU Cover Attribute COVO1 06905953 18 Empty Module 01 07005720 408 GS LS ID MLX Mod QTY 2 108236902 517D29 016 T R Module 107856551 517C34 Customer Ref CD ROM At
5. PF Registration PF registration number AS5USA 65646 PF E is assigned by the FCC for operating the MERLIN LEGEND Communications System in Hybrid PBX mode in the United States The PF registration is also applicable to Release 1 0 systems Design Benefits Modular components allow easy cost effective growth in both size and function For upgrades from the MERLIN LEGEND Communications System all wiring and analog MERLIN System telephones can be reused For upgrades from the MERLIN II Communications System certain trunk and extension modules can also be reused The modules are 800 400 LS 400EM 012 T R 008 and 408 Menu driven system programming maintains the customer s command of business operations Built in 1200 2400 bps modem allows fast access to the system by customers Lucent Technologies personnel or authorized dealers from a remote location for system programming and maintenance Flexible mode of operation saves upgrade costs by allowing system configuration in one of three modes Hybrid PBX Key and Behind Switch The factory setting on the 3 0 processor board is Hybrid PBX Connectivity to other systems in the Behind Switch mode optimizes existing resources by allowing the system to work as part of another MERLIN LEGEND Communications System System 25 System 75 System 85 DEFINITY 75 85 or other communications system The control unit can connect to another system s control unit via either an off premises
6. Hybrid PBX Modified Key or Behind Switch Square Key 4 orfewer Not required or Behind Switch Square Key 5 or more Use the Unit Load Rating of System or Modules table and instructions below to Behind Switch determine the estimated unit loads ULs m Ifthe ULs lt 96 and the 391C1power supply is used or the ULs lt 72 and the 391A3 power supply is used then no calculation is required If a 391A1 or 391A2 power supply is used and the ULs 48 then replace the power supply with a 391C1 power supply m If ULs gt 96 reconfigure the system so that the total ULs does not exceed 96 per carrier For more information on unit load calculation refer to Appendix F of System Planning 1 The 391A1 and 391A2 power supply units generally support 6 modules of any type in Hybrid PBX mode However if all 6 carrier slots meet the following conditions the unit load total may exceed 48 Only MLX or analog multiline station modules are installed More than 45 MLX 20L or 34 button analog multiline telephones are installed The 391C1 and 391A3 power supplies have maximum ratings of 96 and 72 unit loads respectively Use these power supplies in place of a 391A1 or 391A2 on systems where unit loads will exceed 48 2 The 391A1 power supply unit generally supports 4 modules of any type in Square Key mode MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Power Supply Unit Load Requirements
7. 48 VDC REN lt 1 0 per port Disconnect signal 900 ms T R short for analog modem G3 fax etc Switchhook flash detection 300 1200 ms Loop resistance Serves 2 wire loops to 1300 ohms including extensions dB loss factory setting OdB if all calls are to another OPT station 1 If one OPT station calls another OPT station the loss values of the two OPT stations are added resulting in transmission levels that are too low 008 OPT modules 517D28 may be hardware configured to OdB loss however this should only be done if all or the majority of calls from the OPT stations are to other OPT stations Setting the loss value to OdB violates EIA 464 A 1 specifications Contact Tier 4 before modifying the loss value settings of 008 OPT modules MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Ordering Codes 72 Control Unit Modules Continued Module Trunk Type Extension Type 012 T R N A Single line telephones Intuity AUDIX Messaging 2000 T R adjuncts such as answering or fax machine analog data devices such as modems 016 T R N A Single line telephones Intuity AUDIX Messaging 2000 T R adjuncts such as answering or fax machine analog data devices such as modems 016 ETR23 N A TTR All ports when programmed for ETR MLS ETR Business Cordless 905 and TransTalk MDC and MDW telephones Ports 11 16 when programmed for T R any T R dev
8. Power Supply Unit Load Requirements Continued Unit Load Rating of System Modules Module Unit Load Module Unit Load 008 12 0 408 GS LS 12 0 008 MLX 13 5 408 GS LS ID MLX 12 0 008 OPT 8 0 408 LS 12 0 012 T R 7 21 412 LS ETR 18 016 ETR 24 800 GS LS 0 0 016 T R 12 8 800 GS LS ID 0 0 100D DS1 0 0 800 LS 0 0 400 GS LS TTR 0 0 800 DID 8 0 400 LS 0 0 800 NI BRI 0 0 400EM 8 0 Processor 0 0 1 012 modules older than 517H13 may have a unit load up to 8 4 2 This is a MERLIN Il loop start only module that can be used in the MERLIN LEGEND Communications System Issue 1 April 1999 91 MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Power Supply Unit Load Requirements Power Supply Unit Load Requirements Continued Unit Load Rating of System Trunks Telephones and Adjuncts Network Access Trunks Unit Load DID 1 0 DS1 0 0 GS LS 0 0 Tie 1 4 Telephones MLX 5 MLX 5D 9 MLX 10 MLX 10D and MLX 10DP 1 2 MLX 16DP 1 5 MLX 28D 1 7 MLX 20L 1 6 BIS 10 1 1 BIS 22 and BIS 22D 1 3 BIS 34 and BIS 34D 1 5 MLC 5 0 0 MDC 9000 0 0 MDW 9000 0 0 5 Button 0 8 10 Button Basic 1 1 10 Button HFAI 1 2 34 Button Basic 1 1 34 Button DLX 17 34 Button BIS 1 4 34 Button BIS DIS 1 4 ETR 6 0 8 ETR 18 0 9 ETR 18D 1 0 ETR 34D 1 0 MLS 6 0 7 MLS 12 0 8 MLS 12D 0 8 MLS 18D 0 8 MLS 34D 0 9 Single line telephone 0 7 Issue 1 April 1999 92 MERLIN LEGEND Communications Sys
9. 31054 31055 31053 845544998 845545003 106050065 106053408 105581896 106248248 105581904 406712463 406712471 406712489 406712497 406712505 406712513 406712406 406712414 406712422 406712430 406712448 406712455 406382344 406382369 406382351 105635429 105701809 102401445 102402609 105523866 106187545 846320851 846320844 846320810 846320802 846320240 846320232 Designation Button Assignment Cards and Covers Card MLX 10 MLX 10D MLX 10DP MLX 16DP MLX 20L MLX 28D Card set DSS Card covers DSS black Card covers DSS white Card set QCC Card covers MLX 10 MLX 10D MLX 20L Card covers MLX 16DP Card covers S MLX 28D 847355559 106448756 106448731 106448749 106561673 106448681 107499162 106448699 2 1 003 K2S1 264 K6S2 003 K6S2 264 K6S2 215 KS23843L7 KS23843L8 KS23843L9 KS23843L10 KS23843L11 KS23843L12 KS23843L1 KS23843L2 KS23843L3 KS23843L4 KS23843L5 KS23843L6 K8S2 003 K8S2 264 K8S2 215 H4DU 003 9 FT H4DU 264 9 BULK H4DU 3 12FT IP H4DU 26412 IP H4DU 3 25 CORD D8AC 87 STAND LARGE BL STAND LARGE WH STAND SMALL BL STAND SMALL WH USER TRAY DWR B USER TRAY DWR Ww KIT D182464 KIT D182462 PRT KIT D182463 PRT KIT D182562 PRT KIT D182457 PRT KIT D182846 PRT KIT D182458 PRT 66 MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 Apri
10. 6C08 DS1 MINOR ALARM Usually no action Check T1 Average bit error rate exceeds facility If problem persists 10E 6 contact NSAC Tier Ill Maintenance Slot Error Events Current hr 6C09 DS1 MISFRAME ALARM Usually no action Check T1 Misframe count reached 18 facility If problem persists contact NSAC Tier Ill MaintenanceSlot Error Events Current hr 6C0A DS1 SLIP ALARM Usually no action Check T1 Slip count reached 88 acility If problem persists contact NSAC Tier III MaintenanceSlot Error Events gt Current hr 6C0B HARDWARE INOPERATIVE A Busy Out Restore or Reset Hardware not operating properly Restore may clear problem If If this is the only 1000 module or Problem persists contact NSAC 800 NI BRI module or if this is the Tier Ill designated clock module its tdm bus clock generator was not activated 6COC BRI LOSS OF SYNC Usually none check BRI facility Service on link has been lost f problem persists contact NSAC Tier Ill 6COD BRI SLIPS gt 88 Usually none check BRI facility Slip count gt 88 Service on link is problem persists contact still operative NSAC Tier III 6COE BRI NET REQUESTED Usually none link should return CCRCs to normal once test is SM completed If problem persists Outgoing signal to the network contact NSAC Tier III does not have valid framing information Service on link is still operative 6COF BRI NET DEACTIVATE Usually none link should return Layer 1 of the link
11. Memory failed ram test turns on Processor processor led 780D UPPER ROM FAILURE f problem persists replace Memory failed rom test turns on Processor processor led 780E LOWER ROM FAILURE f problem persists replace Memory failed rom test turns on Processor processor LED 8001 UNEXPECTED ETR MESSAGE Ifa single user is complaining ndicates one of the following about an ETR MLS telephone m Anunsupported ETR S lata to telephone was connected sure Vie telephone s An ETR MLS teleph supported model If the ETR n i eiephoneiS telephone is supported replace the faulty telephone m An ETR board is faulty If multiple ETR MLS telephone m The software is showing the users connected to the same message in error ETR module are complaining that the telephones are not working properly troubleshoot the module and replace it if necessary If no users are complaining simply clear the error 8401 MISCELLANEOUS ERROR None Not reported Issue 1 April 1999 120 MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Reference Documents 121 Technical Addendum Maintenance Error Codes Continued Error Code Description Action 8402 WINK TOO SHORT Check far end of network Outbound dialing problems on tie Check for faulty cable Replace trunks Wink from the far end of Module network interface is less t
12. Programming and maintenance enhancements include the following Additional Inspect capability in system programming Editing capability Backspace selection in extension programming Improvements to system reports An access log that records the last 20 times maintenance or system programming has been accessed Longer 20 second gap between ring cycles for programming mode and Forced Idle tone Operational System operational enhancements include the following Automatic selection of an SA button when Conference is invoked Hybrid PBX mode Prompting through Conference feature on MLX display telephones Relocation of the More prompt on the MLX 20L display Display of the number saved on a programmed Last Number Dial or Saved Number Dial button when the button is inspected Issue 1 April 1999 31 MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Design Benefits 32 SPM SPM enhancements include operation in English French or Spanish faster backup and restore and automatic onscreen display of reports as they are created with a Browse capability for reading the reports Equipment Additional equipment includes the 8102 and 8110 analog telephones four headsets two headset amplifiers and a transparent protective cover for the MLX 10 and MLX 10D telephones The 8102 and 8110 telephones are also compatible with Release 1 0
13. System to a LAN server running Novell NetWare software allows Lucent Technologies certified telephony applications to control and monitor MLX and analog multiline telephone BIS only operations The physical connection for the CTI link is an MLX port on a 008 MLX or 408 MLX module on the MERLIN LEGEND Communications System control unit and an ISDN link interface card plugged into the customer s server The feature is available for Hybrid PBX mode systems only NOTES The NetWare server software version must be 3 12 4 1 or 4 11 The 008 and 408 modules must have firmware vintage other than 29 If the module has firmware 29 programming a CTI link on the module is prevented An earlier or later vintage firmware is supported Basic Call Control link application on a user s computer can assume basic call control of the user s analog multiline or MLX telephone s SA buttons Basic call control includes Answering calls arriving on an SA button Making calls from an SA button Hanging up calls Holding and retrieving a call on hold at the user s extension NOTE Transfer and three way conference when handled through a CTI link application provide the original caller s calling number information or other information to the transfer receiver or new conference participant if the user has screen pop capability m Screen Pop Screen pop occurs when the calling number
14. Time option is set to a valid number between 1 and 900 seconds calls that remain in the calling group queue for the set time are sent to the overflow receiver If the overflow threshold time is set to 0 overflow by time is turned off The factory set time limit is 0 seconds off Single Line Telephone Enhancements The following changes enhance the performance of single line telephones Disable Transfer Through centralized telephone programming the system manager can disable transfer by removing all but one SA or ICOM button from the extension No Transfer Return When a handset bounces in its cradle the system interprets this as a switchhook flash and attempts to transfer a call When the transfer attempt period expires the user s telephone rings Release 4 0 eliminates this unintended ringing by disconnecting the call in situations where a switchhook flash is followed by an on hook state and a dial tone is present Forward Disconnect All ports on 008 OPT 012 and 016 modules now send forward disconnect to all devices connected to them when forward disconnect is received from the central office This enhancement prevents the trunk line from being kept active when one end disconnects from the call If an answering machine is connected to the port it does not record silence busy tones or other useless messages This operation is not programmable MERLIN LEGEND Communications System Release 7 0 Pocket Reference
15. called number or other user defined identifier such as an account code that a voice response unit prompts the caller to dial is used to display a screen associated with the far end party For example Caller ID services can be used to support screen pop on a system that includes a CTI link using the calling party number as a database key code information about a caller automatically appears on the user s computer screen when the call arrives at the extension Depending on the application screen pop may be available for calls that arrive on line buttons other than SA buttons and or calls that are answered manually at the telephone rather than by the application Screen pop can occur on incoming calls from the following sources MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Release 5 0 Enhancements June 1997 12 Calling group distribution ISDN PRI Routing by Dial Plan An extension on the MERLIN LEGEND Communications System Remote access NOTE In the case of remote access calls the only information that the application can collect about the caller is the remote telephone number A transfer of a call that was answered by a voice response unit A transfer redirection or conference of a call that was answered at a Direct Line Console DLC or at a Queued Call Console QCC NOTES DLCs may use applications If they do they perform th
16. carrier Processor or processor sanity timer 0008 MAX RESET COUNT f problem persists troubleshoot EXCEEDED he processor System cold started because of too many warm starts 0009 FRIGID START If processor was removed while System restarted and initialized to in use system may perform defaults also logged after System rigid start because of loss of Erase system programming Restore system as described in System Programming and Maintenance SPM 000 POWER UP COLD START f problem persists check RAM failure in processor system Processor programming OK 000B CARD None INSERTED REMOVED 000C SLOT STREAM CNT f problem persists check EXCEEDED module Slot generated excessive interrupts 0000 NOT IN STANDBY f problem persists check MODE module Module firmware not in standby mode 000E COMMAND BUFFER FULL lf problem persists check processor and module 000F TASK RUNNING TOO LONG None ifproblem persists check processor MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Reference Documents 112 Technical Addendum Maintenance Error Codes Continued Error Code Description Action 0010 INVALID SLOT Check modules and replace if INTERRUPT necessary if problem persists Cannot determine module check processor responsible for interrupt 0011 STACK OVERFLOW Check processor Processor problem 0012 INVALID RESET FL
17. longest since transferring or hanging up on an incoming calling group call For some applications this hunt type is more efficient than the circular type because it takes into account the varying duration of calls The system distributes calls based on when an agent last completed a call not on when he or she last received one This hunting method ignores non calling group calls For example if an agent transfers a call that arrived on a line not assigned to the calling group the calling group member s most idle status is unaffected m Delay Announcement Devices The system manager can designate as many as ten primary delay announcement devices per group rather than the single device for each group that is available in Release 4 2 and earlier systems Furthermore an additional secondary delay announcement device can be specified for a total of ten primary device extensions and one secondary device extension per group A primary delay announcement device operates in the same fashion as a single delay announcement device playing once as soon as it is available for the caller who has waited the longest for a calling group agent and has not heard a primary delay announcement If a secondary announcement device is used it can use the factory setting which plays the announcement once or it can be set to repeat the announcement after a certain amount of time The system manager programs the time 0 900 seconds between announcements This
18. regulations of the Canadian Department of Communications Le Pr sent Appareil Num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de la classe A pr scrites dans le r glement sur le brouillage radio lectrique dict par le minist re des Communications du Canada Year 2000 Compliance The MERLIN LEGEND Communications System is certified to be Year 2000 compliant Additional information on this certification and other issues regarding Year 2000 compliance is available online at http www lucent com enterprise sig yr2000 Trademarks 5ESS AUDIX CONVERSANT CentreVu DEFINITY Magic On Hold MERLIN MERLIN LEGEND MERLIN Mail PARTNER PassageWay MLX 10 MLX 10D MLX 10DP MLX 16DP MLX 20L MLX 28D MLS 6 MLS 12 MLS 12D MLS 18D MLS 34D SYSTIMAX TransTalk and Voice Power are registered trademarks and 4ESS Intuity Lucent Technologies and Prologix are trademarks of Lucent Technologies in the US and other countries Acculink ACCUNET MEGACOM MulitiQuest MLX 5 MLX 5D and NetPROTECT are registered trademarks of AT amp T Microsoft Windows Windows NT and MS DOS are registered trademarks of Microsoft Corporation ProComm and ProComm Plus are registered trademarks of DataStorm Technologies Inc Supra Supra NC StarSet and Mirage are registered trademarks of Plantronics Inc UNIX is a registered trademark of UNIX System Laboratories Inc PagePac i
19. 1 1 0 4 1 3 05 All 02 11 03 12 Fixes ring patterns and ring trip 03 14 Eliminates flash during hang up 03 15 Eliminates flash during answer All 04 16 Built in ring generator 05 16 05 17 05 18 Enhances ringing on long loops All 01 REN gt 5 01 Enhanced battery feed protection 01 08 Forward disconnect added need for Voice Mail 01 08 Improve performance of inductive ringers 01 08 Meets EIA transmission standards for use with MEGACOM services 01 70 All 02 32 Built in ring generator REN lt 1 03 33 REN increased to 2 4 04 34 REN increased to 4 0 All Required for 517A13 517F13 MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Reference Documents Technical Addendum Module Component History Continued Issue 1 April 1999 134 Module Apparatus Component PEC Comcode Code 016 T R 61507 107824948 517B34 108333691 517D34 016 ETR 61512A 108359571 517A56 016 MLX 61511A 108333659 517A54 100D DS1 T 1 61491 107538887 517A15 105461560 517B15 105512438 517C15 517E15 108044769 517M15 400 EM TIE 61492 8303 105311401 517A14 200 108314261 517D14 400 w TTRs 61379 105408892 517B12 400 GS LS TTR 61483 105627988 517A18 105628044 517B18 107044869 517C18 400 LS 61384 103983490 517A2 105351084 517B2 400 LS TTR 61452 106819238 517B12 28 Int l DTD 107732018 517C12 28 408 GS LS ATL 61481 106064678 517A26 106939366 517B26 107
20. 108007964 MERLIN LEGEND TSAPI Solution 8320 500 PassageWay Telephony Services R2 21D for NetWare Core Clients 407556364 PassageWay Telephony Services R2 21D for NetWare 250 User License 407465558 Legend Driver Software 108027368 EICON Card 407556364 CCOM Application PhoneLine does not include Professional Services 5 Users License 10 Users License 25 Users License 50 Users License Q SYS Application PhoneWare does not include Professional Services 5 Users License 10 Users License 25 Users License 50 Users License CALLWARE Application Phonetastic does not include Professional Services 5 Users License Phonetastic Admin Guide MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Ordering Codes 59 Ordering Codes Continued Component PEC SAP Comcode App Code User Guide Application core 10 Users License Phonetastic Admin Guide User Guide Application core 25 Users License Phonetastic Admin Guide User Guide Application core 50 Users License Phonetastic Admin Guide User Guide Application core 100 Users License Phonetastic Admin Guide User Guide Application Professional Services Offers 1 Application 2 Applications Custom Contract MERLIN LEGEND Enhanced Service Center 12 port System 61516 2 5GB Blank Tape QTY 3 407557073 Color Monitor 406504571 Snap on Ferrite QTY 4 407616846 Keyboard 407681907 UNIXWare Base S
21. 555 670 116 Release 3 1 Enhancements March 1996 Seven Digit Password for SPM Release 4 0 has increased system security by requiring a 7 digit password for system managers or technicians who use System Programming and Maintenance SPM to perform programming or the Trunk Test procedure This password is for use in addition to a remote access barrier code Release 3 1 Enhancements March 1996 Release 3 1 includes all Release 3 0 functionality plus the enhancements listed below Call Restriction Checking for Star Codes Beginning with Release 3 1 a system manager can add star codes to Allowed and Disallowed Lists to help prevent toll fraud Star codes typically dialed before an outgoing call enable telephone users to obtain special services provided by the central office For example in many areas a telephone user can dial 67 before a telephone number to disable central office supplied caller identification at the receiving party s telephone You must contract with your telephone service provider to have these codes activated When users dial star codes the system s calling restrictions determine whether the codes are allowed If they are allowed the system s calling restrictions are reset and the remaining digits that the users dial are checked against the calling restrictions m Trunk to Trunk Transfer Set for Each Extension This enhancement to the Transfer feature enables the system manager to allow or d
22. App Code Passage Direct Connect 407214782 MERLIN LEGEND ESC Software 407799857 RMB Integration Sftwr V1 0 J1P260TH1 L 80 18 port System 61517 2 5GB Blank Tape QTY 3 407557073 Color Monitor 406504571 Snap on Ferrite QTY 6 407616846 Keyboard 407681907 UNIXWare Base Sftwr Tape 5P ED5P91260 G 18 Map 5P Tower J1P260F1 L 1 V6 0 Map 5P New System Install amp Maint Doc J1P260F1 L AG Base System Boot Sftwr J1P260TH1 L 1 INTUITY Bkp Res Util J1P260TH1 L136 ENH Sft Tech Bkp Res J1P260TH1 L137 INTUITY UNIX Mang Sen Pkg J1P260TH1 L138 Oracle for W95 NT 3 1 08007758 Data Collection Pkg J1P260TH1 L 28 Veritas Sftwr J1P260TH1 L3 Generic SoftTape J1P260TH1 L4 Configuration Data Pkg J1P260TH1 L5 Hardware Res J1P260TH1 L7 INTUITY CONVERSANT VIS V6 0 Set Update Tip Ring Board Driver Fea Test Script Pkg P260TH1 L 76 P260TH1 L 88 P260TH1 L9 J J UNIXWare 1 1 2 Enhance Set J1P260TH1 L 94 4 6 Call Bridge Appl Pkg P260TH1 L 90 CA Assy 84000 07265529 Analog AdapKit 885A QTY 3 01419666 IVC6 Card AYC10 QTY 3 06406580 25 ft Tel Cord QTY 4 03612195 3 ft Tel Mtg Cord QTY 6 ED5P20830 G 16 BUS Cable J1P260F1 L8 Analog Switch Interface US J1P260TH1 L 70 RMB Modem J1P260AA1 L 10 RMB Software Utilities Boot 107397929 RMB Utilities QTY 3 J1P260TH1 L 73 8 Port Serial Card and Cable J1P260AA1 L 34 Board 407788439 Cable 407789080 Terranova Software 07087280 25 Pin ESF Int Adapter 407814201 9 Pin ESC
23. April 1999 Ordering Codes 49 Ordering Codes Continued Component PEC SAP Comcode App Code SPM UNIX 07741266 SPM DOS 07741258 R3 0 Customer Ref Manuals 07713679 MERLIN LEGEND Upgrade M II to Inactive R3 1 Processor 07752693 517033 Blank Translation Card 07245243 10A1 Kit of Parts Cover Labels and Ferrite Cores 07005027 D182764 R3 0 Customer Ref Manuals 07713679 MERLIN LEGEND R3 to R3 1 Upgrade Inactive Forced Installation Card 07752677 10B2 Doc Release Notes 07747479 Telephones MLX Telephones MLX 59 English black 3156 0BB 07894719 7712D05D 003 English white 3156 0BW 07894727 7712D05D 264 MLX 5D English black 3156 0DB 07894735 7712D06D 003 English white 3156 ODW 07894743 77120060 264 MLX 10 English black 3156 02B 07108722 7712D01D 003 English white 3156 02W 07108748 7712D01D 264 French black 3156 21 07108797 7712D01D 29 003 French white 3156 F2l 107108789 77120010 29 264 Spanish black 3156 21 07108755 77120010 22 003 Spanish white 3156 21 07108771 7712D01D 22 264 MLX 10D English black 3156 03B 07108870 7712D02D 003 English white 3156 03W 07108888 7712D02D 264 French black 3156 F3I 07108938 7712D02D 29 003 French white 3156 31 107108920 77120020 29 264 Spanish black 3156 S3l 07108904 7712D02D 22 003 Spanish white 3156 S31 07108912 7712D02D 22 264 MLX 10DP English black 3156 06B 07108946 7712D04D 003 English white 3156 06W 07108953 77120040 264 MLX 16DP Englis
24. Tier Ill Service on link has been lost 6C02 DS1 BLUE ALARM Usually no action Check T All 1s being received service on facility problem persists contact ink has been lost NSAC Tier III 6C03 51 RED ALARM Usually no action Check T nvalid framing information on facility If problem persists contact incoming signal service on link NSAC Tier III has been lost 6C04 DS1 YELLOW ALARM Usually no action Check T Far end of network interface has facility If problem persists contact ost frame synchronization NSAC Tier III service on link has been lost 6C05 DS1 LOSS OF Usually no action Check T ULTIFRAME facility If problem persists contact NSAC Tier Service on link has been lost SAC Tier MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Reference Documents 117 Technical Addendum Maintenance Error Codes Continued Error Code Description Action 6C06 DS1 REMOTE MULTIFRAME Usually no action Check T1 Far end of network interface is facility If problem persists experiencing loss of multiframe Contact NSAC Tier III service on link has been lost 6C07 DS1 MAJOR ALARM Usually no action Check T1 Average bit error rate exceeds facility If problem persists 10E 3 service on link has been contact NSAC Tier III lost MaintenanceSlot Error Events gt Current hr
25. Voice Power Fax Attendant System which co resides with AUDIX Voice Power on the IS III platform provides the following services Fax Call Coverage Receives and holds messages for subscribers whose fax machines are busy or out of paper This service also allows a subscriber to have a personal fax number without having a fax machine Fax Mail Allows subscribers to create and use fax distribution lists send and receive fax messages and record personal greetings for incoming fax calls Fax Response Prompts callers to select and receive faxes from a customer created menu of choices using touch tone responses 408 GS LS MLX Module The 408 GS LS MLX module Releases 2 0 and later only combines four line trunk jacks for ground start or loop start trunks and eight extension jacks for MLX telephones on a single module in the control unit Primary Rate Interface PRI Primary Rate Interface PRI enhancements include the following Connectivity to the sess Generic 6 Multiple incoming calls to directory number Call by Call Service Selection Password handling for FTS2000 Extension ID as Calling Party Number for Automatic Number ID ANI Maintenance Maintenance enhancements include the following Clear descriptions of module test failures Optional printing of hard copy of error logs Display that correlates extension numbers with slot port and logical ID Display show
26. active shorten the delay announcement message length f prompt out of queue feature and secondary announcement s are active increase the interval between he announcements f you reprogram the delay announcement device recheck it to verify that the problem no onger exists MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Reference Documents Technical Addendum Issue 1 April 1999 114 Maintenance Error Codes Continued Error Code Description Action 0C04 MWL Fac Timeout Check the error log for additional Two consecutive messages to error codes If the error log also update Message Waiting lights contains errors indicating problems have been sent across the private With the 100D and or 400EM network for the same tandem trunk Module troubleshoot the 100D and and have not been acknowledged or the 400EM module see Chapter When this happens three times 40 Maintenance and the error becomes permanent The Troubleshooting alarm remains in the log until a lf the 1000 and or the 400EM message is acknowledged or five module are functioning properly days pass troubleshoot the trunks using instructions in Chapter 5 of Maintenance and Troubleshooting 0C05 MWL Delivery Delay Check the error log for additional A message to update the Message rror codes If the error log also Waiting lights has exceeded the Contains errors indicating problems time period for delivery A tr
27. documents can be ordered from the Lucent Technologies Customer Information Center by calling 1 800 457 1235 from within the continental United States or 317 322 6791 from outside the United States 1 The MERLIN LEGEND Customer Documentation Package consists of the paper versions of the System Manager s Quick Reference the Feature Reference and System Programming 2 The Customer Reference CD ROM contains the System Manager s Quick Reference the Feature Reference System Programming and the Network Reference MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Reference Documents 111 Technical Addendum Maintenance Error Codes Error Code Description Action 0001 TIMEOUT COLD START No action required however if System programming OK problem persists troubleshoot the processor 0002 POWER UP WARM START No action required however if System programming OK problem persists troubleshoot the processor 0003 SOFTWARE COLD START If problem persists troubleshoot System programming OK the processor 0004 SOFTWARE WARM START If problem persists troubleshoot System programming OK the processor 0005 Reset DIAGNOSTIC SWITCH 0006 INCOMPLETE COLD START lfproblem persists troubleshoot System cold started while the processor restart in progress 0007 SANITY TIMEOUT RESET Check module and or Faulty software module
28. endpoints extension devices that can operate simultaneously and independently of each other For example an MLX telephone with a Multi Function Module MFM plugs into one extension jack but the jack supports both the telephone and the equipment for example a fax or an analog modem connected to the MFM Similarly although the 100D module has only one jack it can serve up to 24 endpoints emulated lines trunks or PRI lines trunks Thus you can configure the system to connect up to 80 lines trunks and 400 extension endpoints a total of 480 endpoints The next table Hardware and Software Capacities lists the hardware and software capacities of the system Constraining Factors appear with a checkmark v and are explained at the end of the table Issue 1 April 1999 39 MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Hardware and Software Capacities Hardware and Software Capacities Constraining Limit Factor 100D Module maximum 2 per carrier 3 800 NI BRI Module 5 maximum 3 per carrier Account Codes Characters per code 16 Allowed Disallowed Lists Number of lists 8 Entries per list 10 Digits per entry 7 Authorization Codes 400 Digits per code 11 Automatic Route Selection ARS Number of ARS tables 16 Subpatterns per table 2 Routes per subpattern 6 Entries per table 100 Entries across all tables 1600 Default tables 4 Callback Calls in Queue 64 Ca
29. example personal lines and lines appearing at operator positions can be excluded from Night Service Forward on Busy Beginning with Release 4 1 the Forward Follow Me and Remote Call Forward features are enhanced to remove the requirement that a call be ringing at an extension before it can be forwarded With the Forward on Busy enhancement a call to an extension with no available SA or ICOM buttons is forwarded immediately to the programmed destination preventing the caller from hearing a busy signal from the intended call recipient s extension m Maintenance Testing for BRI Facilities that Are Part of Multiline Hunt Groups MLHGs Beginning with Release 4 1 the NI 1 BRI National Integrated Services Digital Network 1 Basic Rate Interface Provisioning Test Tool is enhanced to include testing for BRI facilities that are part of Multiline Hunt Groups MLHGs The NI 1 BRI Provisioning Test Tool is used by Lucent Technologies maintenance personnel on MERLIN LEGEND Communications Systems that include an 800 NI BRI module Technicians use the tool during system installation and maintenance to test the functionality of the BRI lines and to report analyzed results Release 4 0 Enhancements March 1996 Release 4 0 includes all Release 3 1 functionality plus the enhancements listed below m Support for Up to 200 Extensions An expanded dial plan supports up to 200 tip ring devices m Support for National ISDN BRI Service This serv
30. including m MLX voice only MLX voice with Voice Announce to Busy MLX voice and MFM with T R adjunct MLX voice and MFM with SSA ISDN terminal adapter only Access device for data communications between a PC on the system and a high speed Internet connection connection to remote node LAN access server or ISDN router CTI link m Videoconferencing systems using one jack and 2B data feature or 2 jacks with ISDN terminal adapters depending on video system Extension signaling BRI S T protocol two 64 kbps B channels one 16 kbps D channel on a passive bus Trunk signaling Loop start or ground start trunk optional per port analog voice Loop range 3000 feet 914 m in building or in range out of building with MLX IROB protectors only If adjuncts MFM or DSS are used auxiliary power must be in place Protocol Requires calling name R7 0 and later and or number identification service from central office 1 For Release 4 0 and later systems only 2 For Release 5 0 and later systems only MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Ordering Codes 78 Control Unit Modules Continued Module Trunk Type Extension Type 800 LS Loop start 2 PFT telephones 800 DID Direct Inward N A Dialing and TTR 800 GS LS Loop start or 2 PFT telephones with GS button if using ground start GS lines trunks and TTR 800 GS LS ID1 2 Loop start or ground start 2
31. is less than 50 trunk is busied out automatically 840D INCORRECT FIRMWARE Turn power off for at least one STATE second and then turn it on If error ocours four times Repeat system programming consecutively and if automatic acne T persists maintenance busy is enabled and maintenance busy limit is less than 50 trunk is busied out automatically 840E UPLINK MESSAGE ERROR Turn processor off and then on Communication problems Repeat system programming between processor and modules Procedure If problem persists Module received unrecognized replace module message from processor 840F LOST IDLE MESSAGE System has taken corrective action If problem persists ERROR contact NSAC Tier Ill Loop start trunk lost an idle message during glare timing 8C01 SLOTS NOT EQUAL Check slot descriptions in Module that occupies indicated backup file against actual slot does not match slot System modules that occupy information contained in PC or Slots After mismatch is PCMCIA card backup file corrected restore 9801 MCARD WRITE ERROR Reset card and try again If Write to memory card is problem persists replace card unsuccessful or too slow and try again If problem continues replace processor module 9802 MCARD ERASE ERROR Reset card and try again If Erasure of memory card is unsuccessful or too slow problem persists replace card and try again If problem continues replace processor module MERLIN LE
32. locations to enter the system by dialing the number of a line or trunk designated for remote access The system can be programmed to require the remote user to dial a barrier code a type of password after reaching the system In earlier versions the systemwide barrier code length is fixed at four digits Release 3 0 allows a systemwide barrier code length ranging from a minimum of four digits to a maximum of 11 digits with a factory setting of seven digits SMDR records are enhanced to provide information for remote access calls If the remote access call is received on a facility providing Caller ID information see below the SMDR report can help trace the call Caller ID Caller information telephone number is furnished to MLX display telephones by an 800 GS LS ID module using the LS loop start option This allows customers to screen calls before answering the telephone as well as providing calling party information for use with various applications This function is available only when the customer subscribes to caller identification service from the telephone company if the telephone company supports that service Shared System Access SSA A telephone may have up to 27 Shared SA buttons to expand extension coverage Authorization Codes The Authorization Code feature allows you to make calls using your calling privileges when you are dialing from an extension other than your own When you enter your authorization
33. m Back to back connection of the DS1 facility with another system s facility is possible when the cable distance is less than 1300 feet m Telephone Wiring m Maximum cord length from an MLX telephone to a ISDN data module is 80 feet 24 m m Total length of cords between the KS22911 L2 or 406743419 power supply and the MLX telephone cannot be more than 50 feet Do not replace the 2 foot D8AC cord packaged with the DSS with a longer cord m Radio base of the MDW 9000 cordless telephone must be at least 25 feet from the control unit PC Connections To use the DOS SPM or WinSPM software you must install the software using the directions packaged with the software Also your PC must be connected to the MERLIN LEGEND System directly via a serial port on your PC or you must connect to the MERLIN LEGEND internal modem using your PC s modem m Direct Connection A serial port on your PC is connected directly to the MERLIN LEGEND System programming jack the lower modular RS 232 jack on the processor module m Internal Connection You are using a modem either connected to or built into your PC that is connected to the MERLIN LEGEND System for example via an 012 T R or 016 T R module to access the MERLIN LEGEND internal modem m External Connection You are using a modem either connected to or built into your PC and using a dial up connection to access the MERLIN LEGEND internal modem The External Connection type req
34. not include a printer Custom Rate Table CAS Plus V3 Bundle w 80 col Parallel Printer CAS Plus V3 Bundle w 132 col Parallel Printer CAS Plus V3 Software 406362244 Rate Table CAS Plus V3 Update SW 406158444 3300EA51 CAS Plus Upgrade 406025916 3300KA2U CAS V3 Hacker Tracker 406774513 3399EA MS DOS 15 11 UNIX CAS 250 1201 U14A 407243187 ISIII CAS 250 MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Ordering Codes 54 Ordering Codes Continued Component PEC SAP Comcode Code UNIX CAS Rate Tables 406140764 3 5 SW ATT MTS 15 11 UNIX CAS Upgrade 500 250 500 1201 U15A 406898254 UN CAS UPGR IS CAS Upgrade to NANP 1201 U16A IS CAS NANP M L amp S 25 Upgrade NANP 1201 U17A IS CAS Upgrade to IS 1201 U18A UNIX HackerTracker 1201 U13A 406898270 SFTW ISIII Call Accounting Terminal CAT CAT BASIC B LEGEND 3600 010 A Printer 406716464 PRNTR ML182 R2 Processor 406669769 PROCR 36001 C1 CAT LEGEND H 3600 024 A Printer 406716464 PRNTR ML182 R2 Processor 406478818 PROCR 37000 C6 HQU CAT LEGEND B 3600 023 A Printer 406716464 PRNTR ML182 R2 Processor 406478800 PROCR 37000 C6 BQU CAT Basic Rate Table Update Chip 36014A 406669739 CAT B Rate Table Update 36023A 406478792 CAT H Rate Table Update 36024A 406478784 MERLIN LEGEND Reporter Single Site 50 stations 1201 011 Single Site 200 stations 1201 012 Inactive Call Management System CMS
35. not shown on the System Error Log menu screen but is available as an option from that screen For details refer to the maintenance section of the technician guide Installation Programming and Maintenance Enhanced Extension Information Report Beginning with Release 4 2 the Extension Information Report includes the Extension Status and supervisory mode of each extension Release 4 1 Enhancements June 1997 Release 4 1 includes all Release 4 0 functionality plus the enhancements listed below There are no hardware changes in Release 4 1 Coverage Timers Programmed for Individual Extensions Beginning with Release 4 1 coverage timers which control the duration of the delay before calls are sent to each level of coverage are changed as follows The Group Coverage Ring Delay 1 9 rings is programmed on individual extensions and replaces the Coverage Delay Interval programmed systemwide in previous releases The Primary Cover Ring Delay 1 6 rings and Secondary Cover Ring Delay 1 6 rings programmed on individual extensions replace the Delay Ring Interval programmed systemwide in previous releases These enhancements allow the system manager to customize coverage call delivery to match individual extensions call handling requirements Night Service with Coverage Control Beginning with Release 4 1 a system manager can enable the Night Service Coverage Control option to automatically control
36. overall extension capacity by 4 extensions for every OPT module MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Ordering Codes 71 Specifications Highlights 68EC020 processor at 16 MHz built in 1200 2400 bps modem built in diagnostics Hybrid PBX Key or Behind Switch mode option 1 5 MB RAM backup for 4 days PCMCIA interface Ports 3 RS 232 C ports 1 for debugging plugged to prevent access one for SMDR and 1 for system administration Power input 117 VAC Power output 5 VDC 10 A 5 VDC 2 50 A 48 VDC 2 05 A Capacity 54 unit loads Capacity 8 analog extension jacks Signaling Analog multiline telephone protocol 40 kbps Loop range 1000 feet 305 m in building or in range out of building with analog IROB protectors only Capacity 8 digital extension jacks each with 1 or 2 extensions each extension is assigned an individual extension number Signaling BRI S T protocol two 64 kbps B channels one 16 kbps D channel on a passive bus Power 48 VDC phantom power to telephone 48 VDC over a separate pair 7 8 to an operator console with a DSS Loop range 3000 feet 914 m in building or in range out of building with MLX IROB protectors service only Capacity 8 T R extensions on 2 way voice transmission path with support for telephones with message waiting lights 2 TTRs Ringing current 75 Vrms 20 Hz trapezoidal ringing superimposed on
37. refers to the types of wall construction to which the backboard will be attached Type of material Mounting Hardware Wood surface Wood screws Concrete surface brick cinder block Masonry anchors Plaster plasterboard Toggle bolts Sheet metal surface Sheet metal screws Hardware has a combined pullout force of 650 Ib 294 8 kg When mounting to sheet metal walls attach to structural members Location Within 5 feet 1 5 m of dedicated AC power outlet 1 plug per carrier Within 1000 cable feet 304 8 m of telephones Heat Dissipation Fully loaded basic carrier 500 Btu hr 35 cal sec Fully loaded 2 carrier system 1000 Btu hr 70 cal sec basic carrier with one expansion carrier Fully loaded 3 carrier system 1500 Btu hr 105 cal sec basic carrier plus two expansion carriers Power Requirements Basic carrier 117 VAC 60 Hz 15 to 10 5 4A 2 carrier 117 VAC 60 Hz 15 to 10 10 8A 3 carrier 117 VAC 60 Hz 15 to 10 16 2A Temperature Humidity Range 40 104 F 4 40 20 80 relative humidity Ventilation Clearances 1 inch 2 5 cm on right and left sides Radio Frequency Interference Tolerance 1 0 V m Electromagnetic Interference EMI To reduce electromagnetic interference emissions possible interference problems with handheld telephones check the date of manufacture of the CPU 517A27 units If they were manufactured before April 1993 replace them with a later version Acaution m For the contro
38. setting controls both the interval between primary and secondary announcements and the interval between repetitions of the secondary announcement if it is set to repeat See Calling Group Options in Chapter 4 of System Planning for guidelines on setting the delay MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Release 5 0 Enhancements June 1997 The primary and secondary announcement options when used together allow an initial message to play for callers followed by a repeating announcement that for example urges callers to stay on the line and wait for a calling group member Two or more groups may share an announcement device A primary delay announcement device can be programmed as a secondary delay announcement device Enhanced Calls in Queue Alarm Thresholds Three Calls in Queue Alarm thresholds can be set to more clearly indicate the real time status of the calls waiting in the queue according to the behavior of programmed Calls in Queue Alarm buttons In earlier releases only one Calls in Queue Alarm Threshold setting is available to activate the LEDs at programmed Calls in Queue Alarm buttons for a calling group Using all three levels the system manager sets Threshold 3 to the highest value Threshold 2 to a middle value and Threshold 1 to the lowest value A Calls in Queue Alarm button indicates the severity of the alarm conditions in the following ways If the number of w
39. telephone OPT line or an analog or digital tie trunk Digital 2 048 MHz bus supplies a 64 kbps channel on each of the 216 time slots 68EC020 Motorola CPU running at 16 MHz with zero wait states provides fast system performance Memory data retention saves time by ensuring that system and extension programming information is retained for five 5 days depending on the system configuration in case of power failure or System shutdown Integrated voice and data capabilities allow users to talk while transmitting data at speeds up to 64 kbps MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Environmental Specifications 33 DS1 interface can be configured for connection of either T1 or PRI for basic call control with the 4ESS or 5ESS PRI service specifications Basic Rate interface BRI S T protocol supports premier digital multiline MLX telephones with superior display capabilities and supports the ISDN terminal adapter Data Module for the connection of adjuncts Environmental Specifications The control unit requires a regulated environment and can be located in any room or closet that is temperature controlled and clean Do not mount the control unit where it will be exposed to direct sunlight In addition the control unit should not be co located with air conditioning or ventilation units compressors fans and blowers heaters arc welders or other machinery that produces ele
40. the user must delete the messages or use the feature code or programmed button to exit Message operation For ETR telephones the feature code or programmed button must be used to exit Message operation mode regardless of whether the user has messages 3 Display telephones only Programming and feature codes are used with analog multiline telephones only MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Telephone and Operator Console Features 103 MLX 5D MLX 16DP Single MLX 5 Analog MLX 10D MLX 28D MLX 20L Line MLX 10 Multiline ETR MLS KPB KPB KPB KPB B B B B B B B B KB KB KB KB KB KB KB KB KB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KP KPB KPB KPB KPB KPB KPB KPB KPB KPB 1 Includes the MDW 9000 9000 and MLC 5 telephones MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Telephone and Operator Console Features 104 Telephone and Operator Console Features Continued Program Feature Feature Code Cod
41. trunks Electrostatic discharge ESD The local telephone company is responsible for providing protection of outside lines trunks at the entrance to the site The protection should consist of the following Carbon blocks or gas discharge tubes connected to an approved ground Adequate bonding of the outside line trunk protector ground and the power company ground Awarnine An improper ground can result in equipment failures and service outages Verify that the AC power uses an approved ground for its primary ground that all voltage limiting devices are grounded to an approved ground and that the ground is one of the approved grounds listed below The following is a list of approved grounds starting with the most preferred Building steel Acceptable water pipe must be a metal underground water pipe at least 1 2 inch 30 4 cm in diameter and in direct contact with the earth for at least 10 feet 3 m It must be electrically continuous so that the protector ground is connected Check for insulated joints plastic pipe and plastic water meters that might interrupt electrical continuity MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Power and Grounding 36 A metallic underground water pipe must be supplemented by the metal frame of the building a concrete encased ground or a ground ring Other local metal underground systems or local underg
42. 044877 517C26 408 GS LS MLX 61493 106698590 517A29 107044851 517B29 408 GS LS ID MLX 61505 108333733 517E29 408 LS ATL 61482 103983482 517A1 105351076 517B1 105512495 517C1 800 NI BRI 61503 107025793 517A32 800 NI BRI 61510 107731127 517A35 108318494 517B35 MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Reference Documents Issue 1 April 1999 135 Technical Addendum Release HW Used In Vint FW Vint Notes 4 0 1 41 App Vintage 04 R4 0 and later T 7 All Tie trunk only LS GS DID and PRI emulation added Meets BC interoperability specs Improved EMI performance All All 01 0 B Lightning protection added starting in 1996 replaced by 517C12 28 All U S 03 1 1 03 1 2 Sleeping TTR fix 03 1 3 Phantom ringback fix No lightning protection 146 protector required Lightning protection added 1 2i 1 3i 1 4i Includes LG80 crosstalk fix All U S 04 11 04 12 Reduces clicking on third carrier 04 13 Phantom ringback fix All US 2 0 or later App Vintage 24 28 Cost reduced version current production 29 Withdrawn from production 7 0 and later App Vintage 27 R7 0 and later 01 0 B No lightning protection 146A protector required 01 0 B Protection added 01 0 B Reduced packing no telephone user s guide NI BRI 2 B 00 70 Supports 5ESS Custom 4 0 Supports ISDN 1 standard MERLIN LEGEND Communications System Release 7 0 Pocket Refere
43. 08 LS ATL or 008 ATL 2 System Programming Equipment MLX 20L 1 RS 232 jack for PC with SPM or WinSPM 1 Modem built in processor module 1 Telephones not simultaneously Analog multiline Without Voice Announce to Busy 136 With Voice Announce to Busy 68 MLX 20L 48 All other telephones with without ISDN terminal adapter MFM 200 Single line 200 ETR MLS 200 Power failure transfer 20 r4 Two Party Conversations 108 v Voice Messaging Systems 24 Constraining Factors This section describes the constraining factors that limit the capabilities supplied in the previous table Calling Groups Members of groups QCCs cannot be members of calling groups because the QCC position is set up as a system operator and has its own queue which is different from the group s queue Members per group The maximum number of local extensions ina calling group is 20 The maximum number of non local extensions in acalling group is 1 A calling group cannot contain both local and non local extensions Issue 1 April 1999 42 MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Constraining Factors 43 Primary and secondary delay announcements per system With Release 5 0 and later systems up to 10 primary and one secondary announcement device can be designated for each calling group Each announcement device decreases the 200 tip ring station capacity Carriers The fi
44. 1207 100 5 107004988 3 107004970 MII ML CMS Alerter 83010 Block Connector 105164859 104 246 Power Supply 405331711 KS22911L2 120VAC Inactive CONVERSANT INTRO MAP5 Tower AVP LEGEND Bundle no Script Builder 5 500MB Hard Drive 8 MB RAM QTY 1 IVP 4 Board 4 ports Color Monitor Keyboard 9 25 pin Adapter Applications Printer 321P Printer cable 9600 bps modem Qty 2 D8W cords Qty 2 250 MB Tapes Surge protector CONVERSANT INTRO 3 1 1 Basic speech male female IVP Platform Software AVP 2 1 1 Software LEGEND IVR Switch Integration Software 5 Tower AVP LEGEND bundle with Script Builder Qty 2 IVP 4 Boards 8 ports Remaining components are the same as PEC 4201 410 MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Ordering Codes 55 Ordering Codes Continued Component PEC SAP Comcode Code PassageWay Direct Connect R2 8302 500 407214782 PassageWay upgrade R1 to R2 8302 520A 407189802 PassageWay R2 and Commence 3 1 8302 522 PassageWay Software 407214782 Commence Software 407528512 PassageWay R2 and Commence Startup 8302 523 PassageWay Software 407214782 Commence Startup Software 407160043 PassageWay R2 and OnTime 1 54 8302 524 PassageWay Software 407214782 OnTime Software 407127349 Fast Call Software 8330 191 407344928 Fast Call and Passage Way Direct Connect 8302 521 Commence 2 8330 201 407160027 Commence Startup
45. 388466 CORD M8AK 87 MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Ordering Codes Ordering Codes Continued Issue 1 April 1999 62 Component PEC SAP Comcode App Code Aux Power 2 required 21691 Transformer 2012 D 02599354 TRNSF 2012D 49 Adapter 248B 02802113 ADPTR 248B 50 Cord 02937620 CORD D6AP 87 Adapter 400B 04152558 ADPTR 400B2 Electrostatic discharge ESD suppression kits D 181574 05179329 D181574 D 181589 05201891 D181589 D 181590 05201909 0181590 D 181591 05201917 0181591 D 181593 05201933 0181593 EMI filter 03965208 Z200A In Range Out of Building 146E IROB unit Analog multiline 8310 013 407568161 343B IROB unit MLX 8310 013 407568161 505A ASSY WD Fuse block 505A for IROB 8 fuse blocks per box 406610337 2 IROBs 8310 020 4 IROBs 8310 021 6 IROBs 8310 022 8 IROBs 8310 023 Off Premises Range Unit 2302 107531337 122A 215 Digital Magic on Hold Basic Prerecorded Package 3128 020 Digital Deck 407464684 DMOHI1DIGITAL Cassette 407166941 DMOH 02 GENERIC Personalized Recording Package 3128 030 Digital Deck 407464684 1 DIGITAL Cassette 406876664 DMOH 01 PERSONALIZE Custom Production Package Std Tape program 3128 040 Digital Deck 407464684 DMOH1 DIGITAL Cassette 406876680 DMOH 05 SIN F CUST Stand alone Single Custom Production Package 31284 405135344 INDIV Stand alone Package of 3 Custom Productions 31283 406876649 DMOH 03 S
46. 41 119P Forced Install Card 08387929 10J1 WinSPM CD ROM Customer 408059376 555 670 804 Customer Ref CD ROM 08370347 555 670 800 System Manager Quick Reference paper 108370321 555 670 119 ADDITIONAL CONTROL UNIT COMPONENTS Power Supply 61477 A 107779878 391C1 2 MB Blank PCMCIA 61475 A Backup Restore Card 107779878 10A2 4 MB Blank PCMCIA 61501 Backup Restore Card 107245243 10 1 Customer Ref Paper Manuals 61612 108370255 555 670 100 SPM Version 7 15 DOS 61530 A 108411273 SPM Version 7 15 UNIX for IS 61550A 108411281 WinSPM CD ROM External Use 6140 SPM 408059376 555 670 802 MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Ordering Codes 46 Ordering Codes Continued Component PEC SAP Comcode App Code WinSPM Floppy External Use 6141 5 408059384 555 670 803 WinSPM CD ROM Internal Services Use 408059392 555 670 804 WinSPM Floppy Internal Services Use 408059400 555 670 805 Expansion Unit 61490 A 102799 Expansion Wall Mount with Top Front Cover 107007122 403H Power Supply 107793275 391C1 Top Front Cover Choose One 106905953 18 Cov99 No Covers Cov01 One Top One Front Cov02 Two Top Two Front Empty Module Choose One 107005720 19A MOD90 No Module MODO1 One Module Kit of Parts Cover Labels and Ferrite Cores not in PEC 61490 107005027 0182764 Plastic Backboard Hardware Template 847009206 Backboard 31 5 x 27 847007
47. 4924 4 port MERLIN Mail unit 407161363 Remote maintenance device 407002427 MERLIN Mail Multi Lingual Admin Guide 585 320 742 107074932 User s Quick Reference 585 320 741 107074924 Intuity Voice System 4 port 7055 004 6 port 7055 006 8 port 7055 008 10 port 7055 010 12 port 7055 012 Administration 6128 KBD 406891556 Controller Assembly with PC Administration 6128 PCA 406891564 MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Ordering Codes 58 Ordering Codes Continued Component PEC SAP Comcode App Code DISCONTINUED Controller Assembly with Display Keyboard Display Assembly with Wall Mounting 406891572 Call Alert Software 406891721 Bracket Assembly ATL Telephone Mounting 406891937 Fixture Display Wallmount 406891929 PC Administration Adapter Kit 406960930 Printer Adapter Kit 406960948 Printer Port to PC Adapter Kit 406960955 Installation and System Administration Manual 406891713 Quick Reference Card for MERLIN Identifier Users 406891705 Display Unit 406891663 Keyboard 101 406891655 Controller with Mounting Panel 406891648 Cable Serial RS 232 Controller to PC 406891903 MERLIN LEGEND R5 0 TSAPI Offers In all R5 0 PECs where paper and CD ROM are options add attributes Paper attribute doc51 CD ROM attribute doc52 default MERLIN LEGEND R5 0 Documentation End user CD ROM 108289034 Internal CD ROM Lucent Technologies Associates only
48. 523 Shipping Container 847087376 Shipping Tray 847087392 Shipping Insert pair 847087384 Network X Conn RJ 21X 403613003 Station X Conn BR2580 66 Block 405464777 Line Trunk and Extension Modules 008 ATL 61485 A 05351092 517B3 008 MLX 61486 A 08333717 517 21 008 OPT Ring Generator 61479 A 07731994 517E28 012 T R Ring Generator 61494 A 107989584 517J13 016 T R with 4 TTRs 61507 A 08359571 517034 016 ETR with 4 TTRs 61551 A 08333659 517A54 016 MLX 61511 A 08333659 517 54 100D DS1 61491 A 08044769 517M15 800 DID 61488 A 08318478 517G20 800 NI BRI 61510 A 08318494 517B35 400EM tie trunk 61492 A 08314261 517014 400 GS LS TTR 61483 A 07091399 517C18 408 GS LS ATL 61481 A 07091407 517D26 408 GS LS ID MLX 61505 A 08333733 517E29 800 DID with 2 TTRs 61488 A 08318478 517G20 800 GS LS ID ICL with 4 TTRs 61502 108357609 517B31 Vintage Line Trunk and Extension Modules 408 LS ATL 61482 05512495 517C1 INACTIVE Models Bundles and Modules MERLIN LEGEND R3 6140 C31 Control Unit Inactive 105846 Power Supply 107793275 391C1 CKE4 Processor 08182643 517D33A Translation Card 107245243 10A1 Backplane 07007114 403G Customer Ref Manuals 08251877 MERLIN LEGEND MLX ATL 6140 61D Bundle Inactive 106711 R6 1 Processor CKE4 08282765 517M33A Power Supply 107793275 391C1 Backup Card 07779878 10 2 SPM DOS 6 25 08389628 TBD Backplane 08059304 403J Wall CU Cover Attribute COVO1 06905953 18 Empty Module Attr MDLO1 07005720
49. 55 391B2 Auxiliary 61416 406467142 90240 3 Processor R1 0 2 0 106215155 517A27 Secure 107096869 517A27 F Hong Kong 107221434 517A27 16 Czech 107628133 517A27 34 MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Reference Documents 127 Technical Addendum Release Used In HW Vint FW Vint Notes All Used in control units 6140 CU1 6140 CU2 6140 CU3 6140 INT 6140 220 6140 CUL 6140 P3C 6140 P3D 6140 P3E 6140 P4D 6140 P4F and 6140 SEC All Used in control units 6140 C61 6140 U61A 6140 61C 6140 61D 6140 61F 6140 61G 6140 611 6140 61J 6140 P3E and 6140 CU3 All non US Used in control unit 6140 220 and in expansion units 61450 and 61497 All US No longer available 1 0 2 0 1 1 2 1 00 Used in control units 1 2i 1 31 1 41 6140 CU2 6140 INT 6140 INT and 6140 220 2 0 2 1 05 For Federal Systems used in control unit 6140 SEC 1 21 1 3i 1 41 01 For Hong Kong 1 2i 1 31 1 41 For Czech Republic MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 Reference Documents Technical Addendum Module Component History Continued April 1999 128 Module Component PEC Comcode Apparatus Code Processor cont d R3 0 107040438 517A33 107438921 517B33 R3 1 107752693 517D33 R4 0 107743403 517633 R6 0 108282765 517M33A R6 1 108282765 517M33A R7 0 108330531 517
50. 6 April 1999 Reference Documents 130 Technical Addendum Module Component History Continued Module Apparatus Component PEC Comcode Code Feature Module cont d R1 1 106825888 517F25 106999873 517F25B 106999899 517F25C R2 0 106874738 517G25 106874746 517H25 R2 1 106874753 517J25 107526352 517J25B NI BRI R2 B 106999824 517K25 107499170 517K25B 1 21 106796949 517A30 1 31 106875750 517B30 28 106875768 517C30 R1 4i 107252728 517D30 PCMCIA Card Backup Restore 61501 107245243 0 1 R3 0 SW Upgrade 107245250 0B1 R3 0 Forced Install 107245268 0C1 107655201 0C2 R3 1 SW Upgrade 107752743 0B2 R3 1 Forced Install 107752677 0C3 R4 0 SW Upgrade 61506 107741274 001 4 0 Forced Install 107741241 0 1 R6 0V11 Forced Install 108261652 0G2 R6 1 Forced Install 108282484 OH1 R7 Forced Install 108387929 0J1 MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 Reference Documents April 1999 131 Technical Addendum Release Used In HW Vint FW Vint Notes 14 SWz1 1 See QPPCN 266MT V5 3 1 1 SW 1 1 292 V7 3 1 1 SW 1 1 308 V7 7 2 0 SW 2 0 279 V8 2 2 0 SW 2 0 See 290MT V8 3 2 1 SW 4 0 307 2 1 SW 4 9 406 NI BRI 2 SW 9 2 Pre GA NI BRI 2 B SW 9 6 GA version 1 21 1 31 1 31 SW 8 0 GA version 1 41 Included i
51. 670 116 April 1999 Reference Documents 138 Technical Addendum Telephone LEDs MLX 20L Console System LED Status Programming Menu Green LED Red LED Option Option ON OFF ON OFF Lines Trunks Tie Lines Inmode Incoming tie Incoming tie ine is touch line is rotary one dial Outmode Outgoing tie Outgoing tie ine is touch line is rotary ane dial Dialtone Remote dial Local dial one one Lines Trunks TT LS Disc Outmode Line trunk is Line trunk is ouch tone rotary dial Lines Trunks Pools Trunkis Trunk is in pool not in pool Lines Trunks Toll Type Must dial 1 1 dialing is areacode not needed Lines Trunks Hold Long Short Disconc 450 ms 50 ms Lines LS ID LS ID Delay LS ID Delay Trunks Delay is on is off Extensions Lines Line trunk or Line trunk or Trunk is Trunks pool is pool is not jassigned assigned assigned to a pool to button to button 1 Factory setting MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 Reference Documents April 1999 139 Technical Addendum Telephone LEDs Continued DSS Console System Program ming Menu Red LED Status Option Option ON OFF FLASHING Extensions Account Forced Account Forced Account FACE Code Entry Code Entry not assigned assigned Extensions BIS HFAI Telephone has BIS HFAI capability f
52. 800 MEGACOM ISDN Data 800 222 3000 800 444 2222 800 877 4646 800 222 1000 800 325 1230 800 444 8722 800 877 5045 or 6277 700 555 4141 10732 1 404 988 9664 Other GBCS Support NSAC QPPCN Coordinator TSC QPPCN Coordinator BCS Publications Center NSAC Bulletin Board TIER III TIPS publication Tech Quarterly publication Comcode Hotline Small Business Products Large Business Products Documentation on all BCS products On line technical product information Sue Williams Publication Manager Production Editor PEC Comcode Part Cross Reference 303 843 5204 800 248 1234 800 457 1235 800 241 3375 303 843 5921 303 850 8898 800 654 5832 Issue 1 April 1999 144 NOTES NOTES Feedback Form Lucent Technologies Bell Labs Innovations WED LIKE YOUR OPINION Lucent Technologies welcomes your feedback on this document Your comments can be of great value in helping us improve our documentation MERLIN LEGEND Communications System Release 7 0 Pocket Reference Issue 1 April 1999 555 670 116 Comcode 108370305 1 Please rate the effectiveness of this document in the following areas Excellent Good Fair Poor Ease of Finding Information Clarity O Completeness a a Accuracy QO Organization a Appearance Examples
53. 802 SANITY INT NOT Reset board If problem GENERATED persists check module Applies only to modules with extension jacks 7803 NO PORT BOARDS None delete entry from AVAILABLE transient log Modules not present 7804 INVALID SANITY Reset board If problem RESPONSE persists check module Sanity test received invalid responses applies only to modules with extension jacks MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Reference Documents Technical Addendum Maintenance Error Codes Continued Error Code Description Action 7805 INVALID SLOT NUMBER problem persists Rare software could not process restart system an event detection because slot number was invalid 7806 IN STANDBY MODE Reset board If problem Reported during cold start or persists check module background check 7807 SELF TEST NOT Reset board If problem COMPLETED persists check module Reported during cold start 7808 TEST RESULT REGISTER Reset board If problem BAD persists check module A module or processor error during test run 7809 TEST STATUS REGISTER Reset board If problem BAD persists check module A module or processor error during test run 780A DPR TEST NOT f problem persists check COMPLETED module Reported during cold start 780C TEST FAILURE f problem persists replace
54. 8330 202 407160043 OnTime 1 54 8330 301 407127349 Inactive Telephony Services Netware for MERLIN LEGEND 8320 500 PassageWay Telephony Services R2 21D for Netware core clients 407556364 PassageWay Telephony Services R2 21D for Netware 250 user license 407465558 PassageWay Telephony Services Netware Driver for MERLIN LEGEND 108027368 EICON ISDN Board for MERLIN LEGEND PassageWay Telephony Services 407556364 Inactive Lucent Technologies Attendant 6125 ATT Hardware 406899054 Documentation 106431265 MERLIN LEGEND Mail Voice Messaging System 2 port 7107 302 A 4 port 7107 304 A 6 port 7107 306 A Upgrade 2 port to 4 port 7107 311A Upgrade 2 port to 6 port 7107 312A Upgrade 4 port to 6 port 7107 313A Messaging 2000 Voice Messaging System 4 port voice messaging system 7052 004 06217 4 port dialog4 407909993 Monitor color 407900547 6 port voice messaging system 7052 006 06218 6 port dialog4 407910009 Monitor color 407900547 8 port voice messaging system 7052 008 06219 8 port dialog4 407910017 Monitor color 407900547 12 port voice messaging system 7052 012 06220 12 port dialog4 407910025 Monitor color 407900547 MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Ordering Codes 56 Ordering Codes Continued Component PEC SAP Comcode Code 4 port voice 2 port fax messaging 7052 204 system 06221 4 port dialog4 2 port
55. 9 Telephone and Operator Console Features 106 Telephone and Operator Console Features Continued Program Feature Feature Code Code Reminder Service Set 81 81 time Operator Set 81 ext no time Cancel eL 81 Operator Cancel ext no Missed 752 Ringing Idle Line Preference 343 On 344 Off Ringing Options Individual lines Immediate ring 37 Delay ring 36 No ring 35 All lines Immediate Ring 347 Delay Ring 346 No Ring 345 Abbreviated Ring On 341 off 342 Send Ring Shared SA On 15 off 15 1 English only time is 12 hour 0100 1259 2 A or 7 P French and Spanish time is 24 hour 0000 2359 2 System operator feature only MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Telephone and Operator Console Features MLX 5D MLX 16DP Single MLX 5 Analog MLX 10D MLX 28D MLX 20L Line MLX 10 Multiline ETR MLS KPB KPB KPB P 1 Includes the MDW 9000 MDC 9000 and MLC 5 telephones MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Telephone and Operator Console Features 108 Telephone and Operator Console Features Continued Program Feature Feature Code Code Saved Number Dial 85 Send Remove
56. 97 16 Improvements to Station Message Detail Recording SMDR and Support for MERLIN LEGEND Reporter Application The SMDR feature is enhanced to provide more details about calling group agent activities and to help system managers assess the effectiveness of call centers in terms of both agent performance and the adequacy of facilities to handle inbound calls These improvements apply to calling groups that are programmed as Auto Login or Auto Logout type The SMDR and MERLIN LEGEND Reporter features listed are administrable TALK Field For Auto Login and Auto Logout calling groups the TALK field records the amount of time a calling group agent spends on a call DUR DURATION Field For Auto Login and Auto Logout calling groups call timing begins when a call arrives at the MERLIN LEGEND Communications System and not after a preset number of seconds Call timing ends when the call is disconnected either the caller or the agent hangs up This allows the system manager to determine how long a caller waited for an agent s attention Coding of Calls on Reports An asterisk appears in the call record when Acall is not answered by an Auto Login or Auto Logout calling group agent and is abandoned while waiting for an agent The call is answered by someone not a member of an Auto Login or Auto Logout calling group An exclamation point signals that an Auto Login or Auto Logout agent handled a call that was
57. AG Check processor Processor problem 0013 DUART STREAMING INT Check processor Processor problem 0014 PROCESSOR ERR Check processor INTERRUPT Processor problem 0015 ODULE MISMATCH Change system Module inserted into wrong slot Programming for proper module or install proper module 0016 POWER UP COLD START If problem persists check Module dual port ram failure module for slot indicated system programming OK 0017 REAL TIME CLOCK FAULT f problem persists replace Date and or time incorrect or processor module unreadable 0018 RTC COLD START This error is not displayed 0019 RESET TIME amp DATE If problem persists replace System cold starts because real Processor module ime clock chip is not working correctly 0401 ABK CARD NOT INSERTED Insert a translation card or an PCMCIA memory card for unformatted card ranslation is not inserted 0402 ABK INCORRECT CARD Remove current card and insert TYPE a translation card or an PCMCIA memory card for non unformatted card ranslation is inserted 0403 ABK CARD WRITE Turn write protection switch to n off If problem persists try PROTECTED another card If still not working replace processor module Translation card has write protected switch on 0404 ABK EXTENSION BUSY Wait until station changes A station is in program mode administration or maintenance mode MERLIN LEGEND Communic
58. B A 107092157 MLS 12D white 3151 06W A 107092132 MLS 18D black 3151 07B A 107092215 MLS 18D white 3151 07W A 107092207 MLS 34D black 3151 08B A 106927551 MLS 34D white 3151 08W A 106927569 Analog Multiline Telephones black BIS 10 3165 10B A 107137671 7313HO1C 003 BIS 22 3166 22B A 107137689 7314HO1C 003 BIS 22D 3166 DSB A 107623449 7315HO1F 003 BIS 34D 3167 DSB A 107635476 7317HO1F 003 Inactive Analog Multiline Telephones black MLC 5 105515332 7312HO1C 003 5 Button 05217426 Z7302H01D 003 10 Button 06641079 27303 010 003 10 Button HFAI 06641053 27309 01 003 34 Button Deluxe 06641046 Z7305H02D 003 34 Button BIS 06641087 Z7305H03D 003 34 Button 06641061 27305 01 003 MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Ordering Codes 51 Ordering Codes Continued Component PEC SAP Comcode App Code 34 Button BIS DIS 06641095 27305 04 003 MERLIN PFC ATL 06681562 SET COMM 50A PFC paper 406956367 Single Line Telephones 2500 YMGL 3101 KFD A Black 07005043 2500YMGL 003 Misty cream 07005050 2500YMGL 215 2500 YMGM Black 07732422 2500YMGM 003 Misty cream 07732430 2500YMGM 215 2500 MMGL 3101 KBD A Black 07023236 2500MMGL 003 Misty cream 07023277 2500MMGL 215 6210 Deep gray 3198 10G A Lucent white 3198 10W A 6220 Deep gray 3198 20G A Lucent white 3198 20W A Inactive Single Line Telephones 2500 YMGK message waiting recall touc
59. B channels with drop and insert equipment that allows fractional use of B channels for dedicated data video communications between systems at speeds greater than 64 kbps per channel or 128 kbps for 2B data while keeping the remaining B channels available for PRI voice traffic The PRI D channel must remain active You can tailor use of T1 channels to support both T1 emulated tandem tie service and T1 Switched 56 service for data communications at 56 kbps per channel allowing 2B data transfers at 112 kbps You can also use drop and insert equipment to provide fractional T1 use Voice Mail and Auto Attendant Networked systems prior to Release 6 1 should have their own local voice mail and or auto attendant applications as well as their own external alerts and Music On Hold sources A single Auto Attendant however can transfer calls throughout the network It can answer only those calls that arrive on the PSTN facilities of the system where it is connected Issue 1 April 1999 MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Release 6 0 Enhancements February 1998 9 Although many features are available using tie trunks for network connectivity PRI tandem trunks provide greatly enhanced features and faster call setup For this reason PRI is recommended over tie functionality in private networks m Group Calling Enhancements Release 6 0 and later systems include Group Cal
60. C 407428432 Lucent Analog Premier EX Without Microphone 3127 APE 407795251 With Microphone 3127 APX 407795269 MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Ordering Codes Ordering Codes Continued Issue 1 April 1999 65 Component PEC SAP Comcode App Code Inactive Single line Telephones Program Pause and Auto Dial button conceal kit for 8100 series Kit D 182363 telephones 06248370 Analog Speakerphone 3131 004 03786786 D8W 87 7FT Black 06270325 MOD CS201A 003 Misty cream 06270333 MOD CS201A 215 4A Speakerphone 4A Power unit 02139938 PWR UNIT 85B1 Block connector 02434925 BLK CON 82B 49 Adapter for single line telephone 02813888 ADPTR 223C Adapter for multiline telephone 02949013 ADPTR 223D IP Transmitter black 03971891 TRMR 680AF 03 Transmitter ivory 03971909 TRMR 680AF 50 Loudspeakers Black 03873873 LSPK 108AA 03 Ivory 03873881 LSPK 108AA 50 Green 03873899 LSPK 108AA 51 Beige 03873907 LSPK 108AA 60 White 03873964 LSPK 108AA 58 S201 Speakerphone 03786786 D8W 87 7FT Black 06192651 MOD S201AP 003 Misty cream 06192693 MOD S201AP 215 CS201 Conference S203A Speakerphone Black 06058340 MOD S203A 003 Misty cream 06508365 MOD S203A 215 Hands Free Unit HFU 03814356 MOD S102A Headsets and Adapters StarSet Headset 3122 030 406445627 52382213 Mirage Headset 3122 050 406445783 KS23822L4 Supra Monaural Headset 3122 040 406445791 po id Headset 22 055 406445809 S
61. Customer Documentation Package 555 670 110 Feature Reference 555 670 111 System Programming 555 670 112 System Planning 555 670 113 System Planning Forms 555 670 116 Pocket Reference 555 670 119 System Manager s Quick Reference 555 661 150 Network Reference 555 670 800 Customer Reference CD ROM Telephone User Support 555 660 120 Analog Multiline Telephones User s Guide 555 660 122 MLX Display Telephones User s Guide 555 660 124 MLX 5 and MLX 10 Nondisplay Telephones User s Guide 555 660 126 Single Line Telephones User s Guide 555 660 138 MDC and MDW Telephones User s Guide 555 630 150 MLX 5D MLX 10D and MLX 10DP Display Telephone Tray Cards 5 cards 555 630 151 MLX 5 and MLX 10 Nondisplay Telephone Tray Cards 6 cards 555 630 152 MLX 28D and MLX 20L Telephone Tray Cards 5 cards 555 630 155 MLX 16DP Display Telephone Tray Cards 5 cards 555 670 122 MLS ETR Tray Cards System Operator Support 555 660 132 Analog Direct Line Consoles Operator s Guide 555 660 134 MLX Direct Line Consoles Operator s Guide 555 660 136 MLX Queued Call Console Operator s Guide Miscellaneous User Support 555 661 130 Calling Group Supervisor and Service Observer User Guide 555 650 105 Data and Video Reference Documentation for Qualified Technicians 555 670 140ADD Installation SPM Maintenance and Troubleshooting Supplement Toll Fraud Security 555 025 600 BCS Products Security Handbook Within the continental United States these
62. DOC52 08289034 555 661 800 Customer Ref Paper Manuals Attribute DOC51 08303264 555 661 100 Network Ref Paper Manual Attribute NRDO1 08289703 555 661 150 MERLIN LEGEND 012 to 016 T R Trade in Package Inactive 6141 T40A 016 T R Module 107856551 517C34 Customer Ref Paper Manuals 08303264 555 661 100 MERLIN LEGEND MLX 012 T R 6140 31C Bundle Inactive 105845 Power Supply 107793275 391C1 Backplane 07007114 403G Translation Card 107245243 10A1 CKE4 Processor 08182643 517D33A 408 GS LS MLX Mod QTY 2 108236902 517D29 012 T R Module w Ring Gen 07989584 517J13 28 Customer Ref Manuals 08251877 MERLIN LEGEND MLX ATL 6140 31D Bundle Inactive 105844 Power Supply 107793275 391C1 Backplane 07007114 403G Translation Card 107245243 10A1 CKE4 Processor 08182643 517D33A 408 GS LS MLX Mod QTY 2 108236902 517D29 008 ATL Module 105351092 517B3 Customer Ref Manuals 08251877 MERLIN LEGEND MLX ATL 012 6140 31 Package Inactive 105843 CKE4 Processor 08182643 517D33A Backplane 07007114 403G Power Supply 107793275 391C1 Translation Card 107245243 10 1 408 GS LS MLX Module 108236902 517E29 012 T R Module w Ring Gen 07989584 517J13 408 GS LS ATL Module 07044877 517626 Customer Ref Manuals 08251877 MERLIN LEGEND Upgrade R1 R2 to R3 Inactive R3 1 Processor 107752693 517033 Translation Card 107245243 10 1 MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116
63. GEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Reference Documents 123 Technical Addendum Maintenance Error Codes Continued Error Code Description Action 9803 CARD 12 VOLT ERROR Reset card and try again If Memory card voltage is incorrect Problem persists replace card and try again If problem continues replace processor module 9c01 W REJECTS SPID Check programmed line Modify Service on link has been lost if required or call Cental Office to correct 9C03 LINK ESTABLISHMENT Check that line is securely FAIL connected to port and that LEDs on module show proper operation If card appears to work properly line may not have been activated by Central Service on link has been lost Office 9C04 W NOT RESPOND TO Network not responding to LEGEND messages Contact SETUPS Central Office Service on link has been lost 9 05 W RESPOND TO Network not responding to RELEASE LEGEND messages Contact ntral Office Service on link has been lost Central Office 9C07 ENDPOINT UNINIT If this lasts more than three 12 13 minutes replug the DSL If the i Service on link is uninitialized Ope contact central 9C08 PROTOCOL ERROR Verify line provisioning If Service on link may be affected Correct contact NSAC Tier III A401 CTI LINK BROADCAST If several of these occur m Check that the system is in Hybr
64. LEGEND Release 7 0 is its support for MLS and ETR telephones allowing existing customers with either telephones the ability to migrate to a MERLIN LEGEND Communications System The MLS telephones include the MLS 69 MLS 12 MLS 12D MLS 18D and MLS 34D The ETR telephones include the ETR 6 ETR 18 ETR 18D and ETR 34D The Business Cordless 905 telephone and the TransTalk 9000 Digital Wireless System are also supported The MLS ETR and Business Cordless 905 telephones as well as the TransTalk 9000 Digital Wireless System require ETR station ports To provide support for these telephones and for the TransTalk 9000 system two new modules have been designed 412 LS ID ETR Module The 412 LS ID ETR module is not available To connect ETR and MLS telephones to a MERLIN LEGEND Communications System use the 016 ETR module 016 ETR Module The 016 ETR module provides 16 ETR station ports including 6 with T R functionality and 4 TTRs On the 016 ETR module the first 10 ports are ETR ports only these ports do not have T R functionality The remaining 6 ports ports 11 through 16 can be programmed to support either T R or ETR but not both simultaneously Expanded Digital Endpoint Connectivity Release 7 0 increases the maximum number of digital telephones supported from 127 to 200 by introducing a new 016 MLX module In addition each of the 200 ports can support an MFM adjunct which increases the current 255 station e
65. Loudspeaker External paging system using PagePac Plus Paging DTMF signaling connected to LS Amplicenters 020 or GS line jack D100 D300 CPE paging systems require an PagePac Plus interface unit if CPE has 2 wire Controller input the PagePal interface PagePac 6 5335 700 can be used PagePac 6 Plus Message For single line telephones Z34A PEC 3 1032 Waiting Connects directly to telephone Indicator Modem If the modem supports touch tone dialing via the associated data terminal the keyboard can be used for dialing If the modem does not support touch tone dialing an associated basic single line telephone can be used for dialing MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Ordering Codes 87 Interface LS or GS LS T R MFM GPA SAA Line TR MLX Analog Analog Trunk Extension Extension Extension Extension Jack Jack Jack Jack Jack P4 P4 P4 1 T R jacks an 012 T R or 016 T R module or for Release 7 0 and later systems jacks programmed for T R operation on an 016 ET module MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 Ordering Codes Adjunct Summary Continued April 1999 88 Lucent Equipment Technologies Type Specifications Products Music On Hold Any FCC registered 8 ohm music Magic On Hold source or recorded announcement device Sp
66. Lucent Technologies Bell Labs Innovations MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Comcode 108370305 Issue 1 April 1999 Copyright 1999 Lucent Technologies Document 555 670 116 All Rights Reserved Comcode 108370305 Printed in USA Issue 1 April 1999 Notice Every effort has been made to ensure that the information in this guide is complete and accurate at the time of printing Information however is subject to change See Appendix A Customer Support Information in System Programming for important information Your Responsibility for Your System s Security Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example persons other than your company s employees agents subcontractors or persons working on your company s behalf Note that there may be a risk of toll fraud associated with your telecommunications system and if toll fraud occurs it can result in substantial additional charges for your telecommunications services You and your system manager are responsible for the security of your system such as programming and configuring your equipment to prevent unauthorized use The system manager is also responsible for reading all installation instruction and system administration documents provided with this product in order to fully understand the features that can introduce risk of toll fraud and the steps th
67. MLX 008 MLX or analog multiline module and four consoles are allowed for each 016 MLX module Release 7 0 and later A maximum of eight DLC consoles are allowed per system Up to two DSSs can be attached to an MLX operator console and one is built into the MERLIN II System Display Console QCCs Two consoles are allowed for each 408 MLX or 008 MLX module and four consoles are allowed for each 016 MLX module Release 7 0 and later A maximum of four QCC consoles are allowed per system MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Constraining Factors 44 System Programming Equipment Remote access overrides onsite programming except during backup or restore Telephones not simultaneously MLX 20L RAM limit and the total includes the MLX 20L telephone used for system programming All other MLX telephones RAM limit An MFM and an ISDN terminal adapter cannot be connected to the same telephone including the MLX 20L at the same time Single line Software dial plan limit Power failure transfer 1 for each 4 LS or GS line trunk jacks ETR MLS RAM limit Two Party Conversations 216 time slots MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Ordering Codes 45 Ordering Codes Component PEC SAP Comcode App Code MODELS MERLIN LEGEND R7 Control Unit 6140 CU7 R7 0 Processor CKE4 108424136 517P33A Power Supply M
68. Message 38 38 ext no Service Observing 59 ext no Signaling manual 23 4 ext no System Access buttons Assign buttons SA Default Ring 16 SA Originate Only 8 Shared SA 17 4 primary ext no Change type SA or Shared SA Ring 19 Voice 19 System Speed Dial 24 4 code 600 729 600 729 Transfer 774 774 Voice Announce On 10 10 VA on Idle Only 130 MLX telephones only 1 System operator feature only 2 MLXtelephones only Cannot be a QCC or CTI link 3 Centralized telephone programming only MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Telephone and Operator Console Features 109 Analog MLX 5D MLX 16DP Single MLX 5 1 MLX 10D MLX 28D MLX 20L Line MLX 10 Multiline ETR MLS KPB KPB KPB KPB KPB KPB KPB KP 1 Includes the MDW 9000 MDC 9000 and MLC 5 telephones MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Reference Documents 110 Reference Documents Document Number Title System Documents 555 670 100
69. N33A Feature Module R1 0 106064660 517A25 106656739 517B25 106729031 517C25 106767767 517C25B 106743008 517D25 106743016 517E25 MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Reference Documents 129 Technical Addendum Release Used In HW Vint FW Vint Notes 3 0 3 1 4 0 6 0 6 1 01 02 02 02 ML R3 0 or later no FM used used in control units 6140 CU3 6140 P3C 6140 P3D 6140 P3E 6141 U3LA 6141 103A ML R3 0 or later no FM used higher temperature reliability no watch point registers used in control units 6140 CU3 6140 P3C 6140 P3D 6140 P3E 6141 U3LA 6141 103A Used in control units 6140 C31 6140 P31C 6140 P31D 6140 P31E 6141 U3LA 6141 103A Used in control units 6140 CU3 6140 P3C 6140 P3D 6140 P3E 6141 U3LA 6141 103A Used in control units 6140 CU6 6140 P6C 6140 P6D 6140 P6F 6140 P6G 6140 P6l 6140 P6J 6141 115A 6141 116A Used in control units 6140 C61 6140 61C 6140 61D 6140 61F 6140 61G 6140 611 6140 61J 6141 U61A 6141 UGLA Used in control unit 6140 CU7 SW 1 0 V14 7 SW 1 0 V14 9 SW 1 0 VEAL 14 10 SW 1 1 V5 2 GA version See QPPCN 244 MT See QPPCNs 244MTS1 and 251MT See QPPCN 254MT GA version See QPPCN 260MT 1 SW software MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 11
70. ND Communications System MCI Toll Services for DMS 250 or DEX600E switch type MCI Prism service for domestic outgoing long distance and international voice calls for domestic outgoing 56 kbps restricted 64 kbps unrestricted and 64 kbps restricted circuit switched data calls MCI VNet service for incoming and outgoing domestic and voice calls for 56 kbps restricted 64 kbps restricted and 64 kbps unrestricted circuit switched data calls MCI 800 for domestic toll free incoming voice calls MCI 900 service numbers LEC services for DMS 100 switch types DMS Virtual Private Network service for calls between the MERLIN LEGEND Communications System and another communications system such as another MERLIN LEGEND Communications System DMS INWATS Inward Wide Area Telephone Service for domestic toll free incoming voice calls DMS OUTWATS Outward Wide Area Telephone Service for domestic outgoing long distance voice calls DMS FX foreign exchange to provide local call rating for calls from the local exchange to the area serviced by the foreign exchange DMS tie trunk service to provide private exchange call rating for calls placed on a dedicated central office facility between the MERLIN LEGEND Communications System and another communications system MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Release 4 2 Enhancements June 19
71. P Comcode App Code Applications SPM Version 2 16 DOS 61495 107259905 SPM Version 2 16 UNIX 61496 107259913 SPM Version 3 18 DOS 61495 107259905 SPM Version 3 18 UNIX 61496 107259913 SPM Version 4 15 DOS 61508 107886608 SPM Version 4 15 UNIX 61509 107886624 SPM Version 5 15 DOS 61515 108007774 SPM Version 5 15 UNIX 61514 108007782 SPM Version 6 15 00 61526 108096132 SPM Version 6 15 UNIX 61527 A 108096140 SPM Version 6 25 DOS 61528 A 108280165 SPM Version 6 25 UNIX 61529 A 108280546 SPM Version 7 15 DOS 61530 A 108411273 SPM Version 7 15 UNIX for IS 61550 108411281 WinSPM CD ROM External Use 6140 SPM 408059376 555 670 802 WinSPM Floppy External Use 6141 SPM 408059384 555 670 803 WinSPM CD ROM Internal Services Use 408059392 555 670 804 WinSPM Floppy Internal Services Use 408059400 555 670 805 Call Accounting System CAS CAS for Windows 50 station 1202 651 A 100 station 1202 652 A 200 station 1202 653 A Custom Rate Table mandatory 12055 HACKERTRACKER for 1202 660 A Windows Supplemental Initialization 12057 Support Parallel Printer optional dot matrix 69769 Parallel Printer Cable 69641 846943298 Serial Printer 4200 572 Parallel Printer 4200 570 Hacker Tracker 12014 406806166 PCCB6201 Fax Modem SW 407046317 92193WP INTUITY CAS 50 Station 1201 052 A INTUITY CAS HACKERTRACKER 1201 054 A INTUITY CAS 50 Station 1201 053 A Upgrade INTUITY CAS Custom Rates 12054 Inactive CAS CAS Plus V3 1 1 Bundle Model 300 does
72. PC Int Adapter 407814219 25 Pin ESC PC Int Adapter 407814227 DWS8 Cord 14 ft QTY 2 103786802 Passage Direct Connect 407214782 MERLIN LEGEND ESC Software 407799857 RMB Integration Sftwr V1 0 J1P260TH1 L 80 Optional Equipment Additional Supervisor Software Terranova Software and cables 61522 107087280 25 Pin ESF Int Adapter 407814201 9 Pin ESC PC Int Adapter 407814219 25 Pin ESC PC Int Adapter 407814227 Printer and Cable 4200 570 406637314 Wallboard 5340 WB4 A 407753243 Wallboard Master Kit 5340 KIT A 407679174 Wallboard Stand alone within 50 ft 5340 SKT A 407743525 Wireless Keyboard for Wallboard 5332 905 A 407245513 MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Ordering Codes 61 Ordering Codes Continued Component PEC SAP Comcode App Code Right to Use Wallboard Software 61518 A 407799782 Mandatory Turnkey Install Sftwr 61519 407799808 Incremental Training 1 Day 61520 407799790 Incremental Training 2 Days 61521 407799816 Sftwr RTU from 5 up to 12 queues 61534 A 407885714 Sftwr RTU from 5 up to 30 queues 61535 A 407885648 Sftwr RTU from 13 up to 30 queues 61536A 407885706 CTI Applications Group Phoneware 5 Seats 6156 205 10 Seats 6156 210 25 Seats 6156 225 50 Seats 6156 250 Phonetastic 5 User Right to Use 6156 305 10 User Right to Use 6156 310 25 User Right to Use 6156 325 50 User Right to Use 6156 350 100 User Right to Use 6156 400 System Adjunct
73. PFT telephones Caller ID loop start trunks only if you subscribe to caller identification from the local telephone company displays the number of incoming callers and in R7 0 and later the name of incoming callers as well on MLX MLS and ETR display telephones 800 NI BRI T1 NI BRI Voice data video and other services at 64 interface kbps over standard ISDN lines trunks MERLIN none Supports MERLIN LEGEND Mail Voice LEGEND Mail Messaging System resides on this module 007 MLM and the internal T R jacks can be used only for this application 1 Although this MERLIN module is supported the following are recommended for the system 400 GS LS 408 GS LS 408 GS LS MLX 800 GS LS and 800 GS LS ID 2 For Release 3 0 and later systems only 3 The system software recognizes the MERLIN LEGEND Mail VMS module as a 012 T R module Even though the module has a maximum of 7 T R internal ports including the modem jack it uses 12 ports of capacity in any of its three configurations MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Ordering Codes 79 Specifications Capacity 8 loop start lines trunks for 2 way analog voice data communications 2 PFT telephones Signaling Loop start Capacity 8 lines trunks 2 TTRs Transmission Incoming calls only 2 way 1 pair fixed impedance to DID trunks no outgoing calls Signaling Loop reverse battery wink start or imm
74. SSA mode or an analog SSA device Answer m Industry standard machine Model 1300 record m Low ringer equivalence less than Answering machine 0 15 or 4 0 total REN for T R port Machine Ability to recognize 600 ms disconnect signal or other means of automatic disconnect such as voice System telephone reset disconnect timer fixed recording time Model 1531 Remote Answering Cannot be connected to QCC 2 Latest 012 T R Module 517H13 MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Ordering Codes Issue 1 April 1999 81 Interface LS or GS LS T R MFM GPA SAA Line TR MLX Analog Analog Trunk Extension Extension Extension Extension Jack Jack Jack Jack Jack P4 P4 P4 P4 1 T R jacks on an 012 T R 016 T R module or for Release 7 0 and later systems jacks programmed for T R operation on an 016 ETR module MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Ordering Codes Adjunct Summary Continued Issue 1 April 1999 82 Lucent Equipment Technologies Type Specifications Products Cordless m Must have touch tone dialing 5650 Cordless Telephone capability when connected via Telephone MFM rotary or touch tone dialing 5481 Cordless can be used on T R port Telephone m Single line 5552 Cordless Telephone Credit Card Must have touch tone dialing N A Verificati
75. a Equip message fax message waiting station waiting station Aux Fax Extension Extensionis Extension is not Equip fax machine a fax machine Tables AllowTo Allowed List Allowed List is assigned to not assigned to telephone telephone Tables DisallowTo Disallowed list Disallowed list assigned to is not assigned telephone to telephone Data Voice Data Voice data pair Not voice data pair Operator Direct Trunk Operator Other Can be Queued Call position assigned as operator position Operator Queued Call Message Other Can be Message Center Center position assigned as Message Center Operator In Queue Alert Position Other Position can receives receive In Queue alert In Queue alert Call Types Position Other Position can Dial 0 LDN receives call receive call Unassigned type type DID Grp Coverage 1 Factory setting MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Reference Documents 141 Technical Addendum Wiring Constraints System Wiring m System within 5 feet of dedicated AC power outlet m System within 25 feet of the network interface m Telephones within 1000 cable feet 304 8 m of all telephones except MLX telephones MLX telephones within 3000 feet of control unit IROBs if needed Ground wire for the power supply cannot be over 10 feet m If the SMDR printer is over 50 feet from the control unit use Asynchronous Data unit ADU
76. ach the overflow receiver for the group which may be the QCC queue or another calling group including a calling group assigned for a voice mail system All three overflow distribution options based on the number of calls the time a caller has waited and according to the caller s prompt may be used at one time In this case time based and number of calls based options take precedence over overflow distribution based on the caller s prompt When prompt based overflow distribution is used an extra TTR must be provided for each delay announcement device assigned to the associated calling group The delay announcement informs the caller of the key option to exit the queue and leave rather than waiting for an agent If no TTR is available when a calling group call arrives the call is not sent to a delay announcement extension MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Release 6 0 Enhancements February 1998 10 Centrex Transfer via Remote Call Forwarding Centrex Transfer via Remote Call Forwarding can be used in all system modes of operation to send outside calls to a remote telephone number or another Centrex station In this context the term outside calls refers to calls from outside the communications system which may originate at extensions in the Centrex system that are not connected to the local MERLIN LEGEND Communications System An outside call that uses this f
77. actory setting for analog multiline telephone Extensions Call Telephone is Telephone is not Pickup assigned to Call to Call Pickup Group _ pickup Group Extensions VoiceSignl Voice Announce Voice Announce to busy to Busy not assigned assigned Extensions Ext Extension Extension Extension status Status assigned Status not Status can be assigned assigned Extensions Group Telephone is in Telephoneis not Page group in group Extensions Group Telephone is in Telephoneis not Cover coverage group coverage group Extensions Group Calling Telephone is Telephone is not Members assigned to assigned to group group Extensions Mic Disable Telephone Telephone microphone is is disabled enabled Extensions Remote Frwd Telephone can Telephone transfer calls to cannot transfer remote calls to a remote telephone telephone number number Night Group Assign Telephone is Telephoneis not Service group in group 1 Factory setting MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 Reference Documents Technical Addendum Telephone LEDs Continued DSS Console Continued April 1999 140 System Program ming Menu Red LED Status Option Option ON OFF FLASHING Night Exclude List Telephone is Telephone is Service excluded not excluded Aux Msg Waiting Station is a fax Station is not
78. aiting calls is less than the value programmed for Threshold 1 or drops below that level the LED is unlit If the number of waiting calls is greater than or equal to the Threshold 1 value but less than the Threshold 2 value the LED flashes If the number of waiting calls is greater than or equal to the Threshold 2 value but less than the value for Threshold 3 the LED winks If the number of waiting calls is greater than or equal to the highest value Threshold 3 the LED lights steadily NOTE A Direct Station Selector DSS button that is used as a Calls in Queue Alarm button can only indicate two threshold levels either by flashing or by lighting steadily If a calling group must use this type of Calls in Queue Alarm button only two threshold levels should be programmed If all three thresholds are set to the same value the result is one threshold only with LED state either off or on steady If two values are the same then the result is two alarm levels flash steady The factory setting is one call for all three thresholds with LED states of off and steady An external alert signals only when the number of calls in the queue meets or exceeds the programmed Threshold 3 value m MLX 5 and MLX 5D Telephones The MLX 5 nondisplay and MLX 5D display telephones are compatible with all system releases The display telephone includes a 2 line by 24 character display and both telephones come with five line butt
79. ansient With the 1000 and or 400EM alarm occurs after one minute and module troubleshoot the 1000 and a permanent alarm occurs after 15 Or the 400EM module using minutes The alarm remains in the instructions in Chapter 4 of error log until a message is Maintenance and Troubleshooting delivered or five days pass If the 1000 and or the 400EM module are functioning properly troubleshoot the trunks using instructions in Chapter 5 of Maintenance and Troubleshooting Check that the system receiving the message had enough TTRs to handle the volume of calls Check the error log on the sending system and then on the receiving system More facilities or TTRs may be needed 1601 POOL M BUSY EXCEEDS Check trunk 50 more than half the trunks in pool are busy 1C02 DPR TEST NOT COMPLETED Slot did not complete initializing 1C03 FW UPGRADE ATTEMPT No action required 1C04 FW UPGRADE COMPLETE No action required MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Reference Documents Issue 1 April 1999 115 Technical Addendum Maintenance Error Codes Continued Error Code Description Action 1C05 INVALID FMW 29 Replace 008 or 408 MLX module DETECTED with one of another firmware 4 Vintage Retire permanent alarm Incompatibility problem specified manually video endpoint or UDM is connected to an 008 or 408 MLX module with firmware of vin
80. answered by someone who was not a member of that Auto Login or Auto Logout with Overflow group An ampersand amp in the call record indicates that the group s overflow receiver answered the call MERLIN LEGEND Reporter MERLIN LEGEND Reporter provides basic call accounting system reports for all incoming calls to Auto Login or Auto Logout type calling groups MERLIN LEGEND Reporter assists in determining the effectiveness of calling group agents assessing the level of service provided to callers and ascertaining whether adequate incoming telephone lines and agents are available to handle peak call load The SMDR Talk Time option sets up special call records used by MERLIN LEGEND Reporter The default is off in which case the Release 4 0 SMDR reports are available If the option is set to on the following new reports are provided Organization Detail Report Organization Summary and Trends Report Selection Detail Report Account Code Report Traffic Report Extension Summary Report MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Release 4 1 Enhancements June 1997 17 Data Report Talk and Queue Time Distribution Report Time of Day Report ICLID Call Distribution Report Facility Grade of Service Report Maintenance Enhancements Change to Permanent Error Alarm Beginning with Release 4 2 the most recent permanent error alarm is
81. ase 2 1 Enhancements August 1994 26 Release 2 0 Enhancements October 1992 29 Release 1 1 Enhancements October 1992 31 Design Benefits 32 Environmental Specifications 33 Power and Grounding 35 Control Unit Interfaces 37 Network Interface Requirements 38 FCC Registration 38 DOC Registration 38 Hardware and Software Capacities 39 Constraining Factors 42 Issue 1 April 1999 MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Contents Ordering Codes 45 Control Unit Modules 70 Adjunct Summary 80 Power Supply Unit Load Requirements 90 Unit Load Calculation Rules 90 Unit Load Rating of System Modules 91 Unit Load Rating of System Trunks Telephones and Adjuncts ge System Feature Availability by Operating Mode 94 Telephone and Operator Console Features 96 Reference Documents 110 Maintenance Error Codes Technical Addendum 111 Module Component History 126 Telephone LEDs 138 Wiring Constraints 141 PC Connections 141 Technical Support Telephone Numbers 144 Feedback Form 147 MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Release 7 0 Enhancements April 1999 Release 7 0 Enhancements April 1999 Release 7 0 includes all Release 6 1 functionality plus the enhancements listed below MLS and Enhanced Tip Ring ETR Telephone Support One of the most important new capabilities of MERLIN
82. at can be taken to reduce that risk Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common carrier telecommunication services or facilities accessed through or connected to it Lucent Technologies will not be responsible for any charges that result from such unauthorized use For important information regarding your system and toll fraud see Appendix A Customer Support Information in System Programming Federal Communications Commission Statement This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own expense For further FCC information see Appendix A Customer Support Information in System Programming Canadian Department of Communications DOC Interference Information This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference
83. ations System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Reference Documents 113 Technical Addendum Maintenance Error Codes Continued Error Code Description Action 0405 ABK FAULTY CARD Reset card and retry If problem Unknown cause of a bad card Persists try another card If still not working replace processor module 0801 CTI LINK DELETED Check that the following are and A board renumber or slot restore UC m 1C07 moved the CTI link to The systemen and unacceptable port andthe systen PBX mode 5801 has removed the link The link is on 008 or 408 MLX board m The board firmware vintage is not 29 m The extension is not an operator position m An telephone is not connected to that port m Board renumber has not moved the MLX extension to the system programming port 0C01 NO I VMS PORT IN SERV None vms machine may be down 0C02 DID INTERDIGIT None if problem persists check DID line and inform Central TREGUT Office if necessary Noisy line or central office problem 0C03 ALL TTRs UNAVAILABLE Check count and first and last System needed to use a TTR but to determine if one was not available for any and fror occurs too frequently If so all reasons including in use not physically present out of service check to see if you can add TTRs to the system f prompt out of queue is
84. atus code earlier than 517M15 T1 uses robbed bit or common channel apparatus code 517M15 and later common channel is not an option for T1 PRI uses 23 B D Capacity 4 loop start lines trunks for 2 way analog voice data communication 4 TTRs Signaling Loop start Capacity 4 analog tie trunks Supports networking in Hybrid PBX mode only Method of completion Automatic start immediate start wink start or delay dial start Signaling E amp M type 15 type 1C type 5 Capacity 4 ground start and or loop start lines trunks for 2 way analog voice data communication 4 TTRs Signaling Loop start or ground start optioned per port Capacity 4 loop start lines trunks for 2 way analog voice data communication 8 extensions Extension signaling Analog multiline telephone 40 kbps Trunk signaling Loop start trunk analog voice Loop range 1000 feet 305 m in building or in range out of building with analog IROB protectors only Capacity 4 ground start and or loop start lines trunks for 2 way analog voice data communication 8 extensions Extension signaling Analog multiline telephone 40 kbps Trunk signaling Loop start or ground start trunk optional per port voice Loop range 1000 feet 305 m in building or in range out of building with analog IROB protectors only Control Unit Modules Continued Module Trunk Type Extension Type 408 GS LS Loop startor 1 PFT telephone ground start
85. can program any tip ring port on an individual basis including ports on the 412 LS ID ETR and 016 ETR modules that are programmed for tip ring operation The factory setting is that rotary signaling is disabled Whenever the system receives a rotary digit on a port it determines if the port is programmed as rotary enabled If the port is rotary enabled the system processes the digit If the port is not rotary enabled the digit is rejected Touch tone digits are always accepted by the port regardless if it is rotary enabled or not m Abandoned Call Information Reported to MERLIN LEGEND Reporter For abandoned calls you are now able to identify the queue or the agent where the call was abandoned The MERLIN LEGEND Release 7 0 software has been modified so that either of the following occurs If the caller hangs up while the call is in queue the Auto Login Logout Group ID is entered into the Station Message Detail Recording SMDR record f the caller hangs up while the call is ringing at a group member s extension that group member s extension number is entered into the SMDR record MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Release 6 1 Enhancements August 1998 Release 6 1 Enhancements August 1998 Release 6 1 includes all Release 6 0 functionality plus the enhancements listed below Private Networking Release 6 1 enhances the functioning of the networked MERLIN LEGEND C
86. code ranging from 2 to 11 characters and unique across the system the privileges and restrictions assigned to your home extension override the current restrictions at the host extension This includes toll restriction outward restriction Facility Restriction Level FRL Allowed Lists Disallowed Lists Night Service Exclusion List and Dial Access to Pools All other functions on the telephone are those of the local telephone not the home extension Authorization codes can also be used for the purpose of call accounting through the SMDR printout The SMDR account code field can hold either the authorization code extension number or the authorization code itself Direct Voice Mail If your company has voice mail this feature allows you to dial a co worker s voice mailbox directly without ringing that person s extension Direct Voice Mail is especially useful for transferring calls when a co worker is not available MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Release 3 0 Enhancements August 1994 25 m Additional Features The status of Leave Word Calling LWC and Privacy are retained across cold starts Caller ID CLASS ICLID and PRI are available on primary coverage and return from transfer m Additional Application Packages Adjuncts and Adapter Enhancements PassageWay Direct Connection Solution PassageWay Direct Connection Solution Release 2 0 is a comp
87. ctrical interference The control unit is mounted on a Lucent Technologies pre drilled backboard Once installed it is important to keep the control unit site clear of hazards such as stacked paper or boxes that block ventilation Installing any machinery in the vicinity of the control unit should be avoided If any pollution producing work such as sanding or spray painting is to be done in the area care should be taken to protect the unit The following table gives the environmental specifications for the control unit Control Unit Fully loaded basic carrier Weight 45 Ib 20 4 kg Dimensions 14 inches wide x 23 inches high x 12 inches deep 35 6 cm x 58 4 cm x 30 5 cm Fully loaded 2 carrier system basic carrier plus 1 expansion carrier Weight 90 Ib 40 8 kg Dimensions 25 inches wide x 23 inches high x 12 inches deep 63 5 cm x 58 4 cm x 30 5 cm Fully loaded 3 carrier system basic carrier plus 2 expansion carriers Weight 135 Ib 61 2 kg Dimensions 37 inches wide x 23 inches high x 12 inches deep 94 cm x 58 4 cm x 30 5 cm Mean Time between Failures mean average time the system is expected to operate before any type of failure occurs 2 4 years for a system configured with 24 trunks and 50 stations extensions MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Environmental Specifications 34 Backboard Mounting Hardware Requirements This
88. d 407914423 Port License Sentinal Disk Utility 407923770 Visual Mailbox Starter Kit 7052 700 407914445 407914415 Visual Mailbox Software License 10 Seats 7052 710U 106240 407914431 25 Seats 7052 725U 106241 407914449 MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Ordering Codes 57 Ordering Codes Continued Component PEC SAP Comcode App Code 50 Seats 7052 750U 106242 407914464 100 Seats 7052 752U 106243 407914472 250 Seats 7052 755U 106244 407914480 Inactive MERLIN Mail Voice Messaging MERLIN Mail Voice Messaging System for the MERLIN LEGEND Communications System Release 3 2 port MERLIN Mail unit 407241926 modem 407002427 4 port MERLIN Mail unit 407536739 modem 407002427 6 port MERLIN Mail unit 407241942 modem 407002427 Release 3 Upgrade 2 port to 4 port 407241934 modem 407002427 2 port 6 port 407241942 modem 407002427 4 port to 6 port 407241942 modem 407002427 2 port line card R2 upgrade from 2 to 4 for MERLIN Mail releases prior to V7 4 407108521 2 port line card upgrade from 2 to 4 for MERLIN Mail releases V7 4 or later 407072115 MERLIN Identifier for MERLIN LEGEND R2 x MERLIN Mail Voice Messaging System for the MERLIN LEGEND Communications System Release 2 2 port MERLIN Mail unit 407161355 Remote maintenance device 407002427 MERLIN Mail Multi Lingual Admin Guide 585 320 742 107074932 User s Quick Reference 585 320 741 10707
89. d PBX DOC Registration DOC Certification No CSA Certification No Load No 230 4095A LR 56260 6 MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Hardware and Software Capacities Hardware and Software Capacities You can configure the system as a stand alone unit or as part of a private network Maximum system capacities are as follows Up to 108 simultaneous two party conversations NOTE If more than 108 conversations are in progress at the same time blocking can occur Up to 80 line trunk jacks including loop start ground start DID tie and DSI Up to 400 extension endpoints that support a combination of the following Up to 272 physical extension jacks for telephones and adjuncts Up to 200 logical digital data ports through ISDN terminal adapters connected to jacks on the MLX module providing RS 232 connections to data terminals and personal computers System call handling capability of 3828 hundred call seconds per hour ccs hr Up to three 100D DS1 modules maximum two per carrier the 24 channels on each 100D DSI module count toward the 80 line trunk capacity Up to five 800 NI BRI modules maximum two per carrier Release 4 0 and later One CTI link when operating in Hybrid PBX mode The system has a total capacity of 352 physical jacks 80 outside lines trunks plus 272 extensions however each MLX module extension jack supports two logical
90. d dial 10 5 Type the SPM password to display the SPM Main Menu Remote Modem Connection Follow these steps to access SPM when you connected offsite via a modem 1 Type spm and press to display the SPM Welcome Screen 2 Press Enter to display a blank screen on which you can enter modem commands You may have to press Enter several times 3 If your system has activated the Remote Access feature type the following a The dial command required by your modem b Remote access telephone number c Barrier code if existing preceded by a W d W 10 10 is the extension for the programming port 4 If your system does not have the Remote Access feature activated do the following a Place a voice call to the system on the line to which the modem is connected by using the main telephone number b Have the operator transfer you to the modem by pressing Transfer dialing 10 and hanging up the telephone c To put the modem online by typing the command required by your modem d Press Enter and hang up the telephone 5 Type the SPM password to display the SPM Main Menu MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Reference Documents 143 Technical Addendum When Calling NSAC Do the following before you call Tier for troubleshooting 1 Check and recreate the problem 2 Connect your laptop or PC so you are ready 3 Know the software
91. dows 98 WinSPM is also backwards compatible with previous DOS versions of SPM and is available on CD ROM m Windows NT Driver The MERLIN LEGEND Windows NT PBX driver is available in R6 1 When coupled with the CentreVU Telephony Services application the driver provides true server based Computer Telephony Integration CTI The new driver requires a MERLIN LEGEND System of Release 5 0 or later and servers and PCs that support the applications Release 6 0 Enhancements February 1998 Release 6 0 includes all Release 5 0 functionality plus the enhancements listed below m Private Networks In Hybrid PBX mode systems only MERLIN LEGEND Communications Systems can be networked with one another or with DEFINITY Enterprise Communications Server ECS and ProLogix Communications Systems in private networks In previous releases this functionality is available using tie lines but users handle calls between networked switches as outside calls In this release dialing the pool access code is not necessary for a call going from one networked switch to another Also delay start tie trunks or T1 trunks administered as PRI can act as tandem trunks to connect networked systems Available for Hybrid PBX mode systems the private network features of the MERLIN LEGEND Communications System Release 6 0 provide the following advantages for geographically dispersed organizational sites Intersystem Calling In a private network users on one
92. e Messaging continued Receiving messages Delete Message 26 26 Next Message 28 28 Return Call ial 21 29 29 Scroll Night Service 39 39 Notify Send 757 ext Receive 758 ext Park 86 Park Zone Auto Dial 22 Park Zone Personal Speed Dial 01 24 01 24 21 telno Personalized Ringing 32 ring 1 8 Pickup General use 9 Specific extension 9 ext no 9 ext no Specific line 9 line no 9 line no Group 88 88 Position Busy 750 Privacy On 31 31 Off 31 Recall 775 775 1 Display telephones only Programming and feature codes are used with analog multiline telephones only 2 System operator feature only MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Telephone and Operator Console Features 105 MLX 5D MLX 16DP Single MLX 5 Analog MLX 10D MLX 28D MLX 20L Line MLX 10 Multiline ETR MLS KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KP KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KP KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KP KPB KPB KPB KPB P KPB KPB KPB KP KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB 1 Includes the MDW 9000 MDC 9000 and MLC 5 telephones MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 199
93. e MERLIN LEGEND System To fully utilize these security enhancements be sure to read and understand the information in these upgrade notes and in the relevant system guides Issue 1 April 1999 22 MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Release 3 0 Enhancements August 1994 Release 3 0 Enhancements August 1994 Release 3 0 includes all Release 2 1 functionality plus the enhancements listed below Equipment New hardware includes a variety of components Additional details are included elsewhere in this book CPU modifications include A processor running at 16 MHz with a 32 bit wide data bus 1 5 MB of non volatile battery backed RAM 4 0 MB of Flash ROM PCMCIA memory card interface A full duplex 1200 2400 bps modem Error Status code display for maintenance support An 800 GS LS ID line trunk module delivers the calling party s telephone number to the customer premises MLX display telephones only if the service is subscribed to by the customer and if it is supported by the caller s telephone company Support for MDC 9000 six line cordless MDW 9000 six line cordless wireless 8101 single line telephone desk or wall mount data fax jack selectable positive disconnect 2500YMGL and 2500 MMGL single line desk telephones selectable positive disconnect Picasso Still Image telephone for interac
94. e it Downloadable Firmware for the 016 T R and NI BRI Modules The Personal Computer Memory Card International Association PCMCIA technology introduced in Release 3 0 continues to support these two modules for installation and upgrade in Release 4 0 A Release 3 0 or later processor is required for PCMCIA technology m Support for 2B Data Applications A Lucent Technologies certified group and desktop video application can use two B channels to make video data calls when connected to a single MLX extension jack programmed for 2B data The 2B data devices must be equipped with ISDN BRI interfaces NI 1 BRI PRI or T1 Switched 56 facilities support 2B data communications at 112 kbps using two 56 kbps channels or 128 kbps using two 64 kbps B channels This feature is available for Hybrid PBX and Key modes only m Support for T1 Switched 56 Digital Data Transmission For Hybrid PBX and Key mode systems Release 4 0 expands support of T1 functionality by providing access to digital data over the public switched 56 kbps network as well as to digital data tie trunk services Users who have T1 facilities for voice Services can now use them for video or data calls at rates of 56 kbps per channel 112 kbps for video calls using 2B data The Release 4 0 offering also includes point to point connectivity over T1 tie trunks allowing customers to connect two MERLIN LEGEND Communications Systems or a MERLIN LEGEND Communications System
95. e same way as other extensions A DLC assigned to use a CTI link application is a monitored DLC When a DLC is used as a regular operator console and is not using a CTI link extension it is non monitored Calls to a QCC or a DLC not using a CTI application do not initiate screen pop at the operator position However when an operator directs a call to an extension using a CTI application caller information does initiate screen pop If the DLC is non monitored screen pops can occur after the DLC releases the call Calls transferred from Cover buttons on non monitored DLCs do not initiate screen pop at the destination extension HotLine Feature The Release 5 0 HotLine feature is designed for retail sales catalogue sales and other types of businesses and organizations and is available in all three modes of system operation It allows a system manager to program a single line telephone extension connected to an 008 OPT 012 or 016 module as a HotLine When a user lifts the handset at the HotLine extension the telephone automatically dials the inside extension or outside telephone number programmed as the first Personal Speed Dial number code 01 for the extension The system does not permit calls to be transferred put on hold or conferenced A user can press the telephone s Hold button if it has one to put a call on local hold but the call cannot be redirected in any way Switchhook flashes are ignored Personal Speed Dia
96. eakerphone Connect directly to telephone 203A m For single line telephones only PEC 3131 008 SMDR Printer Connects to upper RS 232 C jack CAT Terminal on processor module printers Must be located within 50 feet 15 m of control unit or use ADU to extend distance 1 If you use equipment that rebroadcasts music or other copyrighted materials you may be required to obtain a copyright license from and pay license fees to a third party such as the American Society of Composers Artists and Producers ASCAP or Broadcast Music Incorporated BMI Or you can purchase a Magic on Hold system which does not require you to obtain such license from Lucent Technologies or an authorized dealer MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Ordering Codes Issue 1 April 1999 89 Interface LS or GS LS T R MFM GPA SAA Line TR MLX Analog Analog Trunk Extension Extension Extension Extension Jack Jack Jack Jack Jack 1 T R jacks on an 012 T R or 016 T R module or for Release 7 0 and later systems jacks programmed for T R operation on an 016 ETR module 2 Music Coupler required PEC 61398 MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Power Supply Unit Load Requirements 90 Power Supply Unit Load Requirements Unit Load Calculation Rules Installed Mode Modules Calculation 1 Not required
97. eature is defined as a call that arrives on an analog Centrex loop start line at the MERLIN LEGEND Communications System It may arrive directly or be transferred without consultation or without transfer supervision in the case of an automated attendant The forwarding call to the outside number is made on the same line trunk on which the call arrived conserving system facilities The following considerations and rules apply Only outside Centrex calls are forwarded using this feature The system must be equipped with analog loop start Centrex lines and all loop start lines in the system must be Centrex facilities Loop start lines do not have to provide reliable disconnect for use by the Centrex Transfer via the Remote Call Forwarding feature To transfer calls outside the Centrex system the organization must subscribe to a Centrex trunk to trunk transfer feature Activating Centrex Transfer via Remote Call Forwarding is just like activating regular Remote Call Forwarding and requires that Remote Call Forwarding be enabled for the extension However the user dials instead of a dial out code and a Pause character may be required after the The Centrex service provider determines whether the Pause is needed Pause cannot be originated from a single line telephone or a remote access user A multiline telephone user in the local system must enter an authorization code to activate the feature A remote access user may act
98. ediate start accepts touch tone dialing Capacity 8 ground start and or loop start lines trunks Signaling Loop start or ground start Capacity 8 ground start and or loop start lines trunks 2 TTRs Signaling Loop start or ground start Protocol Requires calling name R7 0 and later and or number identification service from central office Capacity 8 BRI facilities each with 2 B channels virtual lines for voice and data and 1 channel used for signaling Speed Up to 64 kbps Signaling ISDN Basic Rate 2B D Capacity 7 internal system defined T R jacks 2 TTRs internal remote maintenance device serial port for PC connection MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 Ordering Codes Adjunct Summary April 1999 80 Lucent Equipment Technologies Type Specifications Products Alerts Any audible or visual alert that External operates on 20 30 Hz ringing Ringer Loud signals External Ringer Associated with a specific extension supplemental alert or works on a programmed trunk port external alert Alerts DC Any audible or visual alert that Alert bell operates on 48 VDC signals Alert horn W Associated with a specific extension Alert strobe supplemental alert or works ona Alert chime programmed trunk port external Alert deluxe horn alert Alert switch Note 48 VDC is supplied via the white green pair on an MFM in
99. eference 555 670 116 April 1999 Telephone and Operator Console Features 96 K Key mode P Hybrid PBX mode B Behind Switch mode Telephone and Operator Console Features Program Feature Feature Code Code Account Code Entry 82 82 4 code Alarm 159 Authorization Code 80 80 4 code Auto Answer All 754 Auto Answer Intercom 153 Auto Dial Inside ext group zone 22 ext no Outside 21 tel no Automatic Line Selection Begin Sequence 14 End Sequence 14 Barge In 58 Callback Automatic On 12 Off 12 Selective 55 55 Cancel selective 55 single line sets only 1 System operator feature only 2 Centralized telephone programming only MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Telephone and Operator Console Features MLX 5D MLX 16DP Single MLX 5 Analog MLX 10D MLX 28D MLX 20L Line MLX 10 Multiline ETR MLS KPB KPB KPB KP KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KP KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KP KPB KPB KPB KPB 1 Includes the MDW 9000 MDC 9000 and MLC 5 telephones Issue 1 April 1999 Oy MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Telephone and Operator Console Features Issue 1 April 1999 98 Telephone and Operator Console Feat
100. ence 555 670 116 Telephone and Operator Console Features Issue 1 April 1999 100 Telephone and Operator Console Features Continued Program Feature Feature Code Code Extension Status Direct Line Console Status Off 760 760 DSS button Status 1 761 761 DSS button Status 2 762 762 DSS button Telephones rooms or agents Status Off 44 Status 1 45 45 Status 2 44 44 Feature button 20 Forward and Follow Me Activate Forward inside 33 33 ext no Remote Call Forward 33 33 tot no Follow Me 34 ext no Cancel At originating extension 33 own ext no At destination extension Cancel one 34 ext no Cancel all 34 Group Calling In Queue Alarm button 22 calling group ext no Calling group supervisor Enter supervisor mode 32 4 Hold Exit supervisor mode 32 4 Drop Available ES Status 2 Unavailable ES Status Off Calling group members Sign in Available Sign out Unavailable After call work state CMS only 762 760 44 45 762 DSS button 760 DSS button 44 44 45 1 System operator feature only MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Telephone and Operator Console Features 101 MLX 5D MLX 16DP Single MLX 5 Analog MLX 10D MLX 28D MLX 20L Line MLX 10 Multiline ETR MLS KPB KPB KPB KPB KPB KPB KPB KPB
101. et sets for use with wireless carrier assembly Black 3204 W7B TransTalk Wireless Carrier Assembly 3204 CR3 117A1 Headset 3122 042 Headpiece 407713718 QD Cord 407714401 Headset packaged with an adapter 3122 043 Headpiece 407720739 QD Cord 407714401 Battery Pack Black 32045 107733107 Extended Life Battery 32049 107733115 Carrying Case Holster 32090 848026092 Inactive Cordless Wireless Telephones Model 5405 106440472 CS6300U30A 2292 Model 5455 106440464 CS6300U29A 2292 MDC 9000 Business Cordless Telephone Set White 107304982 7311H11B 264 Black 107304974 7311H11B 003 Battery Pack for MDW 9010 White 106760812 Black 106760804 Special Purpose Telephones Touch tone Outdoor WL 8800 031 407380922 2526 Manual Dial Outdoor WL 8800 002 407380955 526 Auto Dial Outdoor WL 8800 003 407380930 526 AMACADL Explosive Atmosphere Telephones 2520B Touch tone Wall 3129 ETW 103873030 2520B 3 Inactive Special Purpose Telephones 520B Rotary Desk 03873048 520B 3 Rotary Outdoor WL 105727444 526 Consoles DSS English black 3156 DCB 106902463 604B1 003 English white 3156 DCW 106902489 604B1 264 Spanish black 3156 SDI 07013294 604B1 22 003 Spanish white 3156 SDI 07013302 604B1 22 264 Inactive Consoles MERLIN II System Display Console 105229744 7318H01A 003 MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Ordering Codes 53 Ordering Codes Continued Component PEC SA
102. etworked systems can send overflow coverage to a shared VMS so that an incoming caller can leave a message instead of waiting in a queue The VMS can light the Message Waiting lights on multiple MERLIN LEGEND Systems in a private network This greater efficiency saves time because a user only has to look at his or her telephone to determine if he or she has a message Issue 1 April 1999 MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Release 6 1 Enhancements August 1998 5 m Group Calling Enhancements A calling group can have a single non local member that is defined by the Uniform Dial Plan and exists on another MERLIN LEGEND Communications System connected by a tandem trunk to the local system If a calling group contains a non local member the non local member must be the only member in the calling group See the Network Reference for details A calling group containing a single non local member can be used for the same purposes as a calling group containing local extensions including Night Service Night Service coverage can be provided across a private network to a centralized Automated Attendant a non local calling group a QCC queue a DLC or any individual extension on the remote system such as a night bell Group Coverage Group Coverage can be provided across a private network to a VMS a non local calling group a QCC queue a DLC or any individual ex
103. fax 407910033 Monitor color 407900547 6 port voice 2 port fax messaging 7052 206 system 06222 6 port dialog4 2 port fax 407910066 Monitor color 407900547 8 port voice 2 port fax messaging 7052 208 system 06223 8 port dialog4 2 port fax 407910082 Monitor color 407900547 12 port voice 2 port fax 7052 212 messaging system 06224 12 port dialog4 2 port fax 407910108 Monitor color 407900547 4 port voice 4 port fax messaging 7052 404 system 06225 4 port dialog4 4 port fax 407910058 Monitor color 407900547 6 port voice 4 port fax messaging 7052 406 system 06226 6 port dialog4 4 port fax 407910074 Monitor color 407900547 8 port voice 4 port fax messaging 7052 408 system 06227 8 port dialog4 4 port fax 407910090 Monitor color 407900547 4 to 6 port voice upgrade 7052 606U 06234 Dialog4 board 407901412 4 to 6 Port License Sentinal Disk Utility 407920792 6 to 8 port voice upgrade 7052 608U 06235 Dialog4 board 407901412 6 to 8 Port License Sentinal Disk Utility 407920800 8 to 12 port voice upgrade 7052 612U 06236 Dialog4 board 407901412 8to 12 Port License Sentinal Disk Utility 407920818 12 to 16 port voice upgrade 7052 616U 06237 Dialog4 board 407901412 12 to 16 Port License Sentinal Disk Utility 407920826 2 port fax upgrade 7052 200U 06238 2 port Brooktrout fax board 407914423 Port License Sentinal Disk Utility 407914498 2 to 4 port voice upgrade 7052 400U 06239 2 port Brooktrout fax boar
104. ftwr Tape 5P ED5P91260 G 18 Map 5P Tower J1P260F1 L 1 V6 0 Map 5P New System Install amp Maint Doc J1P260F1 L AG Base System Boot Sftwr J1P260TH1 L 1 INTUITY Bkp Res Util J1P260TH1 L136 ENH Sft Tech Bkp Res J1P260TH1 L137 INTUITY UNIX Mang Scn Pkg J1P260TH1 L138 Oracle for W95 NT 3 1 08007758 Data Collection Pkg J1P260TH1 L 28 Veritas Sftwr J1P260TH1 L3 Generic SoftTape J1P260TH1 L4 Configuration Data Pkg J1P260TH1 L5 Hardware Res J1P260TH1 L7 INTUITY CONVERSANT VIS V6 0 Set Update P260TH1 L 76 J Tip Ring Board Driver J1P260TH1 L 88 Fea Test Script Pkg J1P260TH1 L9 Call Bridge Application Pkg J1P260TH1 L 90 UNIXWare 1 1 2 Enhance Set J1P260TH1 L 94 CA Assy 84000 407265529 Analog Adap Kit 885A QTY 2 601419666 IVC6 Card AYC10 QTY 2 06406580 25 ft Tel Cord QTY 4 03612195 3 ft Tel Mtg Cord QTY 4 ED5P20830 G 16 BUS Cable J1P260F1 L8 Analog Switch Interface US J1P260TH1 L 70 RMB Modem J1P260AA1 L 10 RMB Software Utilities Boot 107397929 RMB Utilities QTY 3 J1P260TH1 L 73 8 Port Serial Card and Cable J1P260AA1 L 34 Board 407788439 Cable 407789080 Terranova Software 107087280 25 Pin ESF Int Adapter 407814201 9 Pin ESC PC Int Adapter 407814219 25 Pin ESC PC Int Adapter 407814227 DW8 Cord 14 ft QTY 2 103786802 MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Ordering Codes 60 Ordering Codes Continued Component PEC SAP Comcode
105. h black 3156 07B 06922271 7715D01D 003 English white 3156 07W 06922289 7715D01D 264 Spanish black 3156 S7 06987423 7715D01D 22 003 Spanish white 3156 S7 06987456 7715D01D 22 264 French black 3156 7 06987472 77150010 29 003 French white 3156 F7 106987498 7715D01D 29 264 East Europe black 3156 571 06987506 7715D01D 22 003 East Europe white 3156 S7 06987514 7715D01D 22 264 MLX 20L English black 3156 05B 07108979 7713D01D 003 English white 3156 05W 07108987 7713D01D 264 French black 3156 F5 07109027 7713D01D 29 003 French white 3156 F5 107109019 7713D01D 29 264 Spanish black 3156 S5 07108995 7713D01D 22 003 Spanish white 3156 S5 07109001 77130010 22 264 MLX 28D English black 3156 04B 07115800 7713D02D 003 English white 3156 04W 07115818 7713D02D 264 French black 3156 F4 107115842 7713D02D 29 003 French white 3156 F4 107115859 77130020 29 264 Spanish black 3156 54 06613599 7713D02D 22 003 Spanish white 3156 S4 06613607 7713D02D 22 264 MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Ordering Codes 50 Ordering Codes Continued Component PEC SAP Comcode App Code MLX Secure Telephones MLX 10DS English black 3156 03S 107185076 771200201 003 MLX 28DS English black 3156 04S 107185050 7713D02D1 003 MLX 20LS English black 3156 05S 107185068 7713D01D1 003 Fiber Interface Card 406981217 93030 2 FIB INT with Ring Generato
106. h tone desk Black 05480578 2500YMGK 003 Misty cream 05480560 2500YMGK 215 2500 MMGK recall touch tone desk Black 05414130 2500MMGK 003 Misty cream 05414122 2500MMGK 215 2500 MMGJ touch tone desk Black 05414155 2500MMGJ 003 Misty cream 05414148 2500MMGJ 215 2554 MMGJ touch tone wall Black 05480081 2554MMGJ 003 Misty cream 05480032 2554MMGJ 215 500 MM rotary desk Black 03870234 500MM 03 lvory 03870226 500 50 Beige 03870267 500MM 60 554 BMPA rotary wall Black 03823498 554BMPA 3 Ivory 03823506 554BMPA 50 8110M Analog Voice 3193 001 Black 07535841 8110A01D 003 811 Kit 4 black sets 07538399 8110A01D 003 White 07535858 8110A01D 264 811 Kit 4 white sets 07538401 8110A01D 264 8102M Analog Voice 3192 001 Black 07538357 8102A01C 003 810 Kit 4 black sets 07538373 8102A01C 003 White 07538365 8102A01C 264 810 Kit 4 white sets 07538381 8102A01C 264 8101 Analog Voice 3192 101 Black 07730475 8101A01 B003 White 07730483 8101A01 B264 Wireless Telephones BC 905 Business Cordless 3206 02B 1081660 59 Battery 32091 407759729 Belt Clip 3206 CLP 847903614 MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Ordering Codes 52 Ordering Codes Continued Component PEC SAP Comcode App Code MDW 9031P TransTalk Wireless Telephone Set stand alone product shipped w power pack Black 3204 07B MDW 9031P TransTalk Wireless Telephone S
107. han 100 ms the minimum for delay dial or wink start tie trunks Tie trunk waits for valid signal 8403 EXTERNAL RELEASE Check far end of network Communication problems interface Check for faulty cable between module and CO Far end has not disconnected within 4 minutes If error occurs twice consecutively trunk is busied out automatically whether or not automatic maintenance busy is enabled 8404 ON HOOK BEFORE WINK If problem persists check tie Outbound dialing problems on tie trunk configuration Check far trunks Far end of network end Check for faulty cable interface went on hook before Replace module handshake was completed for delay dial or wink start tie trunk 8405 ON HOOK BEFORE READY Check far end of network Outbound dialing problems on tie interface Check wink start and trunks Far end of network for faulty cable Check far end of interface went on hook before Network Replace module guard time elapsed for delay dial or wink start tie trunk 8406 TOO SHORT Check far end of network Inbound dialing problems on tie Interface Check for faulty cable and DID trunks Replace module 8407 BAD UPDATE Turn processor off and then on Communication problems Repeat system programming between processor and modules Procedure If problem persists module may need to be replaced Contact NSAC Tier III 8408 ROTARY RATE gt 12PPS Check far end of network Inbound dialing problems on tie inte
108. i E from module replace module and restart 7402 LOOP CONTROL BIT NOT Test trunk with single line SET telephone If problem is not in No loo current on outgoing call If trunk replace module with one error E four imes g cal known to work If problem is not seen with known working consecutively and if automatic maintenance busy is enabled with replace module less than 50 maintenance busy trunk is busied out automatically 7403 NO LOOP CURRENT Test trunk with single line Communication problems telephone If problem is not in between module and CO No loop trunk replace module with one current If error occurs four times known to work If problem is not consecutively and if automatic Seen with known working maintenance busy is enabled with Module replace module and less than 50 maintenance busy restart trunk is busied out automatically 7404 STUCK RINGING Test trunk with single line Communication problems telephone If problem is not in between module and CO If error trunk replace module with one occurs two times consecutively Known to work If problem is not trunk is busied out automatically Seen with known working whether or not automatic module replace module and maintenance busy is enabled restart 7801 IN NORMAL OP MODE Reset board If problem Module not in normal operation persists check module mode reported in background MaintenanceSlot gt module check Slot Number Reset 7
109. ication of this feature is that of a Customer Service supervisor observing how a Customer Service representative handles calls The Service Observing group can listen to anywhere from one extension to all extensions in the system including other Service Observers Up to 16 Service Observing groups can be programmed The Service Observer and the observed extension must be on the same system The observer activates Service Observing either by pressing a Service Observing button and then dialing an extension number or by pressing a DSS or Auto Intercom button The Service Observer must use an MLX telephone to observe an extension the telephone at the observed extension can be of any type A warning tone that alerts the observer the observed extension and the caller that Service Observing is occurring can be set to on or off through System Programming The factory setting is on MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Release 6 0 Enhancements February 1998 m WinSPM The System Programming and Maintenance SPM software is now available in a Windows format called WinSPM For R6 1 and later systems WinSPM provides a graphical user interface GUI for those tasks most commonly performed by the system manager Pictorial representations of system components such as modules and their vintages and the creation of MLX telephone button labels appear on WinSPM Supported in Windows 95 Windows NT and Win
110. ice Hybrid PBX and Key modes provides an alternative to loop start and ground start lines trunks for voice and digital data connectivity to the central office Each of the two B channels bearer channels on a BRI line can carry one voice and one data call at any given time The data speeds on a B channel are up to 28 8 kbps for analog data and up to 64 kbps for digital data which is necessary for videoconferencing and other high speed applications Release 4 0 supports the MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Release 4 0 Enhancements March 1996 19 ISDN Ordering Code IOC Package S basic call handling service configuration and Multiline Hunt service configuration on designated central office switches m New Control Unit Modules Release 4 0 supports a new NI BRI line trunk module and a higher capacity tip ring module m 800 NI BRI Module This new module connects NI BRI trunks to the MERLIN LEGEND System for voice high speed data and video transmission 016 Tip Ring Module This new module supports a 200 extension dial plan by providing 16 ports for tip ring devices Applications that use a tip ring interface can connect to this board All 16 ports can ring simultaneously Four touch tone receivers TTRs are included on the module as well The module s ringing frequency default 20 Hz can be changed through programming to 25 Hz for those locations that requir
111. ice such as single line telephones Intuity AUDIX Messaging 2000 T R adjuncts such as answering or fax machine analog data devices such as modems 016 MLX23 N A MLX extensions including voice only voice with Voice Announce to Busy MLX voice and MFM with T R adjunct MLX voice and MFM with SSA ISDN terminal adapter only Access device for data communications between a PC on the system and a high speed Internet connection connection to remote node LAN access server or ISDN router m CTI link m Videoconferencing systems using one jack and 2B data feature or 2 jacks with ISDN terminal adapters depending on video system For Release 4 0 and later systems only 2 For newer vintages of this module firmware can be upgraded by using a PCMCIA card 3 For Release 7 0 and later systems only 4 For Release 5 0 and later systems only MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Ordering Codes 73 Specifications Capacity 12 T R extensions on 2 way voice transmission path with support for telephones with message waiting lights 2 TTRs Ringing current 105 Vrms 30 Hz sinusoidal ringing superimposed on 48 VDC REN lt 4 0 per port Disconnect signal 900 ms T R short for analog modems G3 fax etc Switchhook flash detection 300 1200 ms Capacity 16 T R extensions on 2 way voice transmission path with support for telephones with message
112. id PBX mode Occurs during a broadcast reset m Validate the wiring and the connections m Press the Restart Button see the procedure Restart in Chapter 4 of Maintenance and Troubleshooting m Call the TSO s Telephony Services Maintenance Group 800 242 2121 for procedures to unload and reload the PBX driver MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Reference Documents 124 Technical Addendum Maintenance Error Codes Continued Error Code Description Action A801 CTI LINK HIDDEN of these occur and the Occurs during a hidden reset Client application has slow response time m Validate the wiring and the connections W Press the Restart Button see the procedure Restart in Chapter 4 of Maintenance and Troubleshooting m Call the TSO s Telephony Services Maintenance Group 800 242 2121 for procedures to unload and reload the PBX driver NOTES MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Reference Documents 126 Technical Addendum Module Component History Module Component PEC Comcode Apparatus Code Backplane Basic 106388614 403E 107007114 403G Expansion 61490 106388630 403F 61450 107007122 403H Power Supply 120 V 105743801 391A1 106257199 391A2 107184848 391A3 100 240 V 107793275 391C1 220 V 106678931 391B1 1071848
113. ing which slots trunks and extensions are maintenance busy Issue 1 April 1999 30 MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Release 1 1 Enhancements October 1992 Internal digital switching element DSE loopback test for all modules B channel loopback test for MLX modules B channel line or call service states display Error log entries for dual port RAM errors Release 1 1 Enhancements October 1992 Refer to Release 1 1 Notes for detailed descriptions of Release 1 1 enhancements Release 1 1 includes all Release 1 0 functionality plus the enhancements described in the following sections Language Selection This selection allows you to program the system for the display of prompts menus and messages on MLX display telephones in English French or Spanish You can also program the following options in any of these languages independently of the system language Individual extensions with MLX telephones System Programming and Maintenance SPM System programming reports SMDR report headers MLX 10D MLX 20L and MLX 28D display telephones and MLX 10 nondisplay telephones are available in three separate versions with factory set buttons in English Spanish or French The MLX 10DP is available in the English version only In addition user and operator guides and telephone tray cards are available in all three languages Programming and Maintenance
114. ional Power Surge Protection The 391C1 391A3 391A2 and 391A1 power supplies have built in AC line protection This built in protection handles almost all situations Occasionally additional protection may be needed if the customer is located in a heavy lightning area The following products are available The 147A protector provides AC surge protection for In Range Out of Building IROB extensions This protector can also provide surge protection for the 391A power supply module in heavy lightning areas MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Control Unit Interfaces 37 The 145D protector provides AC surge protection for the entire system including the power supply module One unit provides protection for six outlets The 146C protector provides Central Office CO line surge protection One unit covers four CO lines Complete installation instructions are provided with the surge protectors Control Unit Interfaces Signaling Audio Channel Data Interface Applications Rate Rate BRI S T Control unit telephone 16 kbps D 64 kbps B ISDN Terminal Adapter 64 kbps B and D DS1 Control unit to the following services 64 kbps T1 Emulated tie trunk Emulated DID Emulated loop start Emulated ground start PRI services ACCUNET switched digital service MEGACOM WATS MEGACOM 800 Software Defined Network SDN MultiQuest 900 n
115. ions System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Ordering Codes 68 Ordering Codes Continued Component PEC SAP Comcode Code SYSTIMAX MERLIN Wiring Kit 3103 MER 106393671 110A1 trough 5 104407960 110AB1 100JP12 modular block 2 104409960 110AB1 100 FT punch down block 1 103823845 D Rings 6 842139248 Patch cords 12 cords 4 pair 5 1 5 846619989 D8W cords 24 cords 14 4 3 m 103786802 Template 846613933 Instruction sheet 846613941 Parts List 846623924 CAT 3 Standard 4 Pair Wire 2782 004 CAT 3 Additional 4 Pair Run 2783 MU3 CAT 5 Standard 4 Pair Wire 2782 CT5 CAT 5 Additional 4 Pair Run 2782 MU5 NOOR WP o Customer Reference CD ROM contains the Feature Reference System Programming the System Manager s Guide and the Network Reference To order paper documents use PEC 61512 A comcode 108370255 For systems that have a CKE4 processor For R5 R6 0 R6 1 customers that have a multi year maintenance contract Default Customer must sign an addendum if sold Consult Lucent Technologies for other area specific information Includes the following documentation the System Manager s Manual the Implementation and Service Manual the Quick Reference Guide Wallet Cards Worksheets and Implementation and Service Release Notes Wallboard also referred to as Readerboard Any multiline off premises telephone must have an appropriate IROB protector both at the contr
116. irectory Extension Status Forced Account Code Entry Group Calling Headset Status Hold disconnect nside dial tone Labeling Language selection Loudspeaker Paging Microphone Disable Night Service Paging groups Park lt lt lt lt lt lt lt lt lt lt lt lt lt lt lt lt lt lt SIS ISIS lt lt Pickup groups Pools trunk groups Queued Call Console options lt lt lt lt lt lt ISIS ISIS SIS IS ISIS ISIS IS SIS ISIS ISIS IS Recall interval MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Power Supply Unit Load Requirements System Feature Availability by Operating Mode Continued Feature Mode w x lt A lt Behind Switch Reminder Cancel v Remote Access Remote Call Forward Service Observing Station Message Detail Recording System Numbering System Restart System Speed Dial Tandem Trunking Toll Type Touch tone or rotary signaling Transfer options SISISI SIS IN ISIN S S SN IS lt lt lt lt lt lt lt lt Uniform Dial Plan UDP SISISISIS ISIS ISIS ISIS SIS Voice Announce lt 1 Non local members may be assigned to calling groups in PBX mode only Issue 1 April 1999 95 MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket R
117. is down Service on link has been lost to normal once test is completed If problem persists contact NSAC Tier Ill MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Reference Documents 118 Technical Addendum Maintenance Error Codes Continued Error Code Description Action 6C10 BRI NET INV 2B D LB ACT Usually none link should return Service on link has been lost normal once testis completed If problem persists contact NSAC Tier Ill 6C11 BRI NET INV 1 LB ACT Usually none link should return Service on link has been lost to normal once testis completed If problem persists contact NSAC Tier Ill 6C12 BRI NET INV B2 LB ACT Usually none link should return Service on link has been lost normal once testis completed If problem persists contact NSAC Tier Ill 6C13 BRI NET INV IL LB ACT Usually none link should return Service on link has been lost to normal once testis completed If problem persists contact NSAC Tier Ill 6C14 BRI NET INV QM LB ACT Usually none link should return Service on link has been lost normal once testis completed If problem persists contact NSAC Tier Ill 7001 PRI SVC AUDIT TIMEOUT Check PRI facility and report to service provider otherwise no action is needed If problem persists contact NSAC Tier Ill 7002 PRI SVC STATE Check PRI facility and repor
118. isallow trunk to trunk transfer on a per extension basis In Release 3 1 and later systems the default setting for all extensions is restricted m Programmable Second Dial Tone Timer The system manager can assign a second dial tone timer to lines trunks in order to help prevent toll fraud for example when star codes are used After receiving certain digits dialed by a user the central office may provide a second dial tone prompting the user to enter more digits If this second dial tone is delayed and the user dials digits before the central office provides the second dial tone there is a risk of toll fraud or misrouting the call The second dial tone timer enables the system manager to make sure that the central office is ready to receive more digits from the caller m Security Enhancements The sections below outline security measures that are implemented in Release 3 1 and later systems Issue 1 April 1999 21 MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Release 3 1 Enhancements March 1996 Disallowed List Including Numbers Often Associated with Toll Fraud A factory set Disallowed List 7 contains default entries which are numbers frequently associated with toll fraud By default Disallowed List 7 is automatically assigned to both generic and integrated voice messaging interface VMI ports used by voice messaging systems The system manager can manually assign this list to other ex
119. ivate the feature without using an authorization code Barrier code requirements however do apply m Authorization Codes and Remote Call Forwarding In Release 6 0 and later Key or Hybrid PBX mode systems forwarding features including Centrex Transfer via Remote Call Forwarding but excluding Follow Me can be activated or deactivated at a multiline telephone by entering the authorization code for the extension from which calls are to be forwarded The user enters the authorization code then activates or deactivates the forwarding feature in the normal fashion This is especially useful for a single line telephone user who must include a Pause character in a Centrex Transfer via Remote Call Forwarding dialing sequence because the character cannot be dialed at a single line telephone It is also useful when activating Call Forwarding or Remote Call Forwarding at phantom stations or via remote access for example from another switch in the network No other features can be used by entering an authorization code in this fashion MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Release 5 0 Enhancements June 1997 11 Release 5 0 Enhancements June 1997 Release 5 0 includes all Release 4 2 functionality plus the enhancements listed below m Computer Telephony Integration CTI Beginning with Release 5 0 a PassageWay Telephony Services CTI link from the MERLIN LEGEND Communications
120. l Calls that have been put on hold at a Cover SA Shared SA or Pool button can be picked up by a person who has a personal line button for the call An inside call on hold at an SA button can be picked up and transferred by any person with a Shared SA button corresponding to the button with the held call Calls that are on hold awaiting transfer can be picked up by any user who has a personal line for the call Beginning with Integrated Solution Version 1 2 the automatic reconciliation program that was run automatically at 3 00 a m is disabled and can be invoked manually from the User Maintenance menu If an extension is programmed for Forced Account Code Entry account codes do not have to be entered when using a programmed Loudspeaker Paging button In addition an SMDR record is not generated for calls made to paging ports When telephone other than an MLX 20L is plugged into an MLX port and the Personal Directory does not contain any entries the allocation of the Personal Directory resource is released If there are any entries in the Personal Directory the Personal Directory allocation and the entries in the Personal Directory are saved in the MLX port SMDR call records for calls made on PRI facilities are more accurate than SMDR call records for calls made on non PRI facilities Outgoing calls made on PRI facilities receive answer supervision Consequently SMDR timing for cal
121. l 1999 Ordering Codes 67 Ordering Codes Continued Component PEC SAP Comcode App Code Desk Stands and Wall Mounts Adjustable desk stand 10 button inactive 03746855 11 Adjustable desk stand 34 button inactive 03746863 11 Fixed desk stand 5 amp 10 button inactive 03746848 10A Desk stand wall mount 14A BIS 10 03804290 14 003 Desk stand wall mount 14B BIS 22 03964458 214 003 Desk stand wall mount 14C BIS 34 03979837 14C 003 Fixed desk stand and wall mount 5 button inactive 103804290 14A Kit of parts 03995882 D 181230 Wall mount 10 button inactive 03747846 201A Kit of parts 03995882 D 181230 Wall mount 34 button inactive 03747853 203A Kit of parts 03995882 D 181230 Faceplates BIS 10 05203186 KIT PRTS D 181582 BIS 22 05336986 KIT PRTS D 181786 BIS 22D 05690762 KIT PRTS D 182210 BIS 34 and BIS 34D 05203194 KIT PRTS D 181583 Button Label Sheets BIS 10 05336978 KIT PRTS D 181785 BIS 22 05336960 KIT PRTS D 181784 BIS 22D 05690770 KIT PRTS D 182211 BIS 34 and BIS 34D 105336956 KIT PRTS D 181783 Display console FM1 includes one faceplate 05299754 KIT PRTS D 181727 Display console FM2 amp R3 includes one faceplate 05486252 KIT PRTS D 182041 Single Line Telephones Miscellaneous Add Ons Ground Start Button 31021 405792839 Key KS23566L1 Wiring Kits Interconnect Wiring Kit 110AB1 100JP12 04409396 110A1 trough 04407960 D Rings 842139248 D8W cords 03786802 Parts list MERLIN LEGEND Communicat
122. l charges or decreasing the cost of toll calls No special dialing is required For example an organization might have a main office in Boston and a subsidiary office in New Jersey connected by networked private tandem trunks between two systems A user in the New Jersey office who wishes to make an outside call to the 617 area code Boston can do so through a line trunk connected to the system in Boston For example he or she might dial 916175551211 The local ARS tables would route this call over the private networked trunks and use the ARS tables of the remote system in Boston to route this call The system managers at each end of a private network set up ARS and Remote Access features to implement this functionality In addition local organizations or incoming DID calls use private networked trunks to make intersystem calls between networked systems which may be geographically distant from one another also resulting in toll savings Service Cost Savings In addition to toll call savings there are two ways that organizations can save on service costs incurred from telecommunications providers that provide public switched telephone network access You order a point to point T1 facility from a service provider then use system programming to set it up for PRI signalling As necessary a service provider can provide amplification on the T1 facility but does not supply switching services You can tailor your use of PRI
123. l codes can be programmed from the extension prior to HotLine assignment a system programming function Alternatively a Personal Speed Dial code can be programmed from the single line telephone after HotLine operation is assigned However because of security considerations this is a one time opportunity Once the Personal Speed Dial number is programmed any changes to it or any other extension programming must be performed using centralized telephone programming MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Release 5 0 Enhancements June 1997 13 Any type of inside or outside line that is normally available to a single line telephone can be assigned to a HotLine extension Generally the HotLine telephone does not receive calls and its lines should be set to No Ring Asecurity ALERT If a HotLine extension accesses a loop start line that line should provide reliable disconnect and be programmed for reliable disconnect Otherwise a user at the extension may be able to stay on the line after a call is completed and then make a toll call m Group Calling Enhancements Release 5 0 and later systems include Group Calling features that enhance group calling operations m Most Idle Hunt Type In addition to the Circular factory setting and Linear hunt types supported in earlier releases a third hunt type distributes calling group calls in an order based on which agent has waited the
124. l unit do not use an AC outlet that is controlled by a wall switch or some other switch m Use an approved ground AC receptacle for 3 prong plug m Do not install the control unit outdoors m Do not place the control unit near extreme heat furnaces heaters attics or direct sunlight m Do not expose the control unit to devices that generate electrical interference such as arc welders or motors MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Power and Grounding 35 Do not place anything on top of carriers Do not install the control unit under any device that may drip fluid such as an air conditioner m Do not expose the control unit to moisture corrosive gases dust chemicals spray paint or similar materials Power and Grounding Proper power and grounding are essential for correct and safe functioning of the system Power Specifications The system control unit plugs into a 117 VAC outlet To avoid accidental disconnection of the system this outlet should not be controlled by a wall switch Each carrier unit requires its own power supply Each power supply requires a maximum current of 5 4 amps Therefore if expansion carrier units are added to the system extra AC outlets may be needed Grounding Requirements Proper grounding of the installation site protects the system against the following Lightning Power surges Power crosses on outside lines
125. ling features that enhance group calling operations Queue Control The system manager can control the maximum number of calls allowed in the primary calling group queue for calls that arrive on certain facilities often assigned to calling groups When the number of the calls in queue reaches the programmed maximum subsequent callers receive a busy signal Queue control applies to calls received on the following types of facilities Direct Inward Dialing DID PRI facilities programmed for dial plan routing All calls transferred from a voice messaging interface VMI port Dial in Tie Queue control also applies to internal calls to a calling group and calls to a calling group through the Queued Call Console QCC Internal calls that dial 0 or 800 and are directed to a calling group administered as Position Busy Backup are eligible for queue control Calls that come in on a trunk assigned to the QCC are not eligible for queue control if the call is directed to a calling group designated as Position Busy Backup Remote access calls to a calling group coverage calls directed to a calling group calls directed to a calling group through QCC Position Busy Backup and all other outside calls are not eligible for queue control Prompt Based Overflow System managers can activate the Prompt Based Overflow option This option allows callers waiting in queue and listening to a delay announcement to press the key in order to re
126. ll goes to any available voice mail port not just to the specific port that generated the message This reduces the chance of getting a busy port Coverage receivers can call coverage senders and have the call receive coverage treatment If a receiver calls a sender for whom he or she is covering and the sender is busy or unavailable the call proceeds to other points of coverage It does not come back to the receiver who originated the call Issue 1 April 1999 29 MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Release 2 0 Enhancements October 1992 Enhancements to display prompts include automatic posting of a Do Not Disturb message for MLX display telephones or other multiline telephones a Posted Message button must be programmed for the Do Not Disturb message to be posted automatically when a user activates the Do Not Disturb feature and confirmation messages when a user activates Hold Privacy Saved Number Dial and Transfer Direct Inward Dialing DID trunk emulation on a T1 facility provides up to 24 DID channels on a single DS1 interface instead of requiring 24 separate physical trunks Atelephone user can send a timed flash switchhook flash on a loop start trunk call on a System Access SA button Fax Attendant System Fax Attendant is an application for sending and receiving fax messages its interface is similar to the voice mail interface provided by AUDIX
127. lling Groups Number of groups 32 Members per group Local extensions only 20 P4 Non local extensions only 1 P4 Total agents and supervisors 200 Total supervisors 8 Groups per member 1 Primary delay announcements per system 200 Secondary delay announcements per system 32 Primary delay announcements per group 10 Secondary delay announcements per group 1 Groups per delay announcement 32 External alerts per group 1 Coverage groups per group 1 Priority Queuing Support Group 31 home Home Group 1 support Carriers 3 Line trunk and extension module slots per v basic carrier 5 Line trunk and extension module slots per expansion carrier 6 Maximum slots available for line trunk and extension modules 17 Coverage Groups Number of groups 30 Senders per group 400 P4 Groups per sender 1 Receiver buttons per group 8 Groups per QCC receiver 30 Issue 1 April 1999 40 MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Hardware and Software Capacities 41 Hardware and Software Capacities Continued Constraining Limit Factor CTI Link 1 P4 Data Hunt Groups Number of groups 32 Members per group 20 Groups per member 1 Direct Inward Dialing Number of blocks 2 Number of trunks 80 Directories System Directory 1 Listings 130 Extension Directory 1 Listings 200 Personal Directory MLX 20L only 48 Listings 50 Endpoints devices 400 Ex
128. local system can call extensions on other systems in the network Release 6 0 can support 2 3 4 or 5 digit dial plans They dial these extensions as inside calls To implement this function the system manager programs the extension ranges of remote networked switches to create a non local dial plan This programming does not actually affect numbering on the remote system To correctly set up systems for transparent calling among non local dial plan extensions the system manager assigns networking tie and or PRI tandem trunks to pools Then he or she programs up to 20 patterns associated routes Facility Restriction Levels FRLs digit absorption and digit prepending This allows ARS like routing of non local dial plan calls In addition system managers can control whether calling name calling number or both are shown at MLX display telephones for incoming calls across PRI tandem trunks Issue 1 April 1999 MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Release 6 0 Enhancements February 1998 Toll Savings Private networked trunks may allow you to realize significant cost savings on long distance and toll calls by performing tandem switching in the following two ways Callers on a local system or individuals dialing in to remote access at a local system can reach the public switched telephone network PSTN via outside trunks connected to other systems in a private network avoiding tol
129. lone power supply 405509852 WP90110L7 Multiple mounting 105441166 Z77A 7500A upgrade kit 105688501 0182208 Ring generator unit 105213201 129B RING GEN Universal Paging 405891698 KIT UPAM Access Module UPAM TAM B 405899972 D181900 PRS 48 405742735 D181900 WMT 1A 405891680 D181900 Zonemate 9 Dialer unit 404057911 DIAL UNIT 9ZONE Control unit 405024134 CNTL 22050 020 Zonemate 39 Dialer unit 404057929 39 ZONE SELECT Control unit 405024134 CNTL 22050 020C E1CM ringer and parts 61211 D 181233 290A adapter 102992252 290A ADPTR Ringer 407105683 E1CM 49 Mounting plate 102988466 1049A Cord 103938494 CORD D4CH 87 25 Network Interface Alert Bell 61211 407105683 RINGER E1CM 49 Telephone Adjuncts and Adapters General Purpose Adapter GPA analog 2301 GPA 103977997 Z1C Multi Function Module 3156 MFM 105746474 540A1 digital Supplemental Alert Adapter SAA 2301 SSA 105031199 ADPTR 856A MLX 10 MLX 10D cover 406648469 MLX Telephone Power Supply 2404 010 MSP1 Power Supply 406743419 WP92464L1 7 Cord 103786778 Analog Multiline Telephone Power 62510 105105514 0181522 48V Power Supply 405331711 KS22911L2 Modular Power Cord 102937620 D6AP 87 Z400F Adapter 103942850 Z400F Single line telephones S202A Speakerphone 3152 008 Black 105721088 TEL S202A 003 Misty cream 105721096 TEL S202A 215 Message Waiting Indicator 3152 004 103966396 Z34A Polycom Speakerphones Standard 3127 STD 407428697 Sound Station EX 3127 EXP 407428739 Lapel Microphone 3127 MI
130. ls made on PRI facilities begins when the call is answered Timing for calls made on non PRI facilities begins when dialing is completed Therefore an SMDR call record is not generated when a call made on a PRI facility is not answered at the far end MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Release 2 1 Enhancements August 1994 27 The Call Type field and the Called Number field on the SMDR report are changed for both the Basic and ISDN report formats An 012 port that is programmed as a generic voice messaging interface VMI port can transfer an outside call to an outside number In a system where the transfer audible option is programmed for Music On Hold and a music source is provided outside callers who are transferred to a calling group and are waiting in the queue or who are parked or camped on hear music while they are waiting Internal callers never hear music on hold while waiting in the calling group queue or when they are parked camped on or being transferred to another extension m Installation and Hardware Installation and hardware enhancements include the following The control unit covers for the MERLIN LEGEND Communications System are the same easy to use covers as those for the MERLIN Il Communications System A new 012 tip ring module apparatus code 517G13 28 or higher letter contains a built in ring generator The maximum ring eq
131. n 6141 INT 6141 220 3 0 and later Translation card for R3 also included as part of processor PEC 3 0 Contains R3V10 3 3 0 R3V10 0 R3V10 3 3 1 Contains R3 1V2 0 3 1 Contains R3 1V2 0 4 0 Contains R4 0V9 0 4 0 Contains R4 0V9 0 6 0 Contains R6 0V11 6 1 Contains R6 1 7 0 MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Reference Documents Technical Addendum Module Component History Continued Issue 1 April 1999 132 Module Apparatus Component PEC Comcode Code 008 ATL 61385 103983508 517A3 61485 105351092 517B3 008 MLX 61486 105628010 517A21 107798183 517B21 108333717 517C21 008 OPT Without Ring Generator 106387525 517A28 106933187 517B28 61489 106980162 517C28 107009821 517C28B With Ring Generator 106995269 517D28 61479 107321192 517D28A 107731994 517E28 012 T R Without Ring Generator 105249023 517A13 105461545 517B13 61387 or 105512412 517C13 61487 106397631 517D13 106553779 517E13 106767379 517F13 With Ring Generator 106933773 517G13 61494 or 107108698 517G13 28 61459 107438939 517H13 Ring Generator 61388 105213201 129B 61498 106741788 129C MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Reference Documents 133 Technical Addendum Release HW Used In Vint FW Vint Notes All 0 1 0 B 0 1 0 B Reduced package no telephone user s guide 0 4
132. nce 555 670 116 Reference Documents Technical Addendum Module Component History Continued Issue 1 April 1999 136 Module Apparatus Component PEC Comcode Code 800 DID 61488 105628002 517A20 105628077 517B20 106936644 517C20 106995251 517D20 108318478 517G20 800 GS LS 61484A 105627996 517A19 105628069 517B19 800 GS LS ICLID 61502 106975584 517A31 108357609 517B31 800 LS 61384 103983516 517A4 105351100 517B4 800 LS Int l 61451 106819220 517B4 28 800 LS Int l 61458 107074726 517C4 28 DTD PPM 107252736 517D4 28 E1 75 Ohm 61454 106825896 517C15 28 517E15 28 120 Ohm 61457 107100133 517D15 28 107533861 517F15 28 MFC 6 Channel 61456 106825904 517C16 28 MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Reference Documents 137 Technical Addendum Release Used In HW Vint FW Vint Notes All 01 11 02 01 Fixes DID call misrouting 03 12 Eliminates false error messages 04 17 Cost reduced version All US 03 1 1 App Vintage 13 R3 0 and later 03 1 2 Phantom ringback fix 3 0 or later All 0 1 0 B No lightning protection 146A protection required 0 1 0 B Introduces dual solid state relays on lower board 21 1 31 0 2 0 CD 3i 1 41 02 E4 PFT polarity fix 3i 1 41 EMI improvement 3i 1 41 EMI improvement 3i 1 41 MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555
133. ndpoints to 400 016 MLX Module Each 016 MLX module provides 16 digital station ports and has an additional 32K of dual port RAM Processor Module The 016 MLX module can only be utilized with the CKE4 or later processor module with upgrade to R7 0 software The CKE4 processor module provides the lead to access the additional 32K of RAM on the 016 MLX module m Voice Announce on Idle Only Option on Telephones Prior to Release 7 0 no options were available for disabling intercom voice announcements at an MLX telephone when busy In Release 7 0 a new option Voice Announce on IDLE ONLY is available with the existing Voice Announce feature This new option allows a user to receive intercom voice announcements only when they are not active on another call Issue 1 April 1999 MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Release 7 0 Enhancements April 1999 2 Priority Call Queuing Priority call queuing provides the ability to Place some callers ahead of others who are waiting for the same agent group Give key clients priority over others Automatically increase the number of agents answering calls during busy times while continuing to offer callers the choice to leave a message instead of waiting Keep costs down by handling toll free calls calls arriving on 800 and 888 lines before processing calls on local lines Priority call queui
134. ng is accomplished in Release 7 0 by allowing you to define a supportive relationship between calling groups Calls that arrive in one calling group can be processed by another calling group when no one from the first calling group is available to answer the call Through system programming a calling group can be assigned a priority level between 1 highest priority and 32 lowest priority and then designated as a support group for another group Calling Party Name on Caller ID Release 7 0 continues to support Calling Party Number and adds a new functionality for Calling Party Name By programming a button on the telephone or with a feature code through centralized programming users are able to toggle between displaying the caller s telephone number or the caller s name In order to use this feature users must subscribe to caller identification from their local exchange carrier LEC Calling Party Name can be 15 characters in length for MLX telephones as well as for ETR and MLS telephones Calling Party Name is not recorded on SMDR reports In addition neither Calling Party Name nor Calling Party Number are displayed on analog multiline telephones This feature requires loop start LS trunks The existing LS ID delay feature must be programmed for each line as well This prevents Calling Party Number and Name information from being lost when a call is answered too quickly Release 7 0 software also supports the Caller ID capabilit
135. odule 107793275 391 1 Backplane Basic Housing and Carrier 108059304 403 Wall CU Cover 106905953 18 Empty Filler Module 107005720 Backup Card 107779878 10A2 WinSPM CD ROM Customer 408059376 555 670 804 Customer Ref CD ROM 108370347 555 670 800 System Manager Quick Reference paper 108370321 555 670 119 Note As of 1 18 99 bundles are no longer offered UPGRADES MERLIN LEGEND Hardware Upgrade ships new CPU R1 R2 R3 installs prior to April 1998 R4 R5 R6 0 to R7 6141 U7LA R7 0 Processor CKE4 08424136 517P33A Backup Card 07779878 10 2 WinSPM CD ROM Customer 408059376 555 670 804 Customer Ref CD ROM 08370347 555 670 800 System Manager Quick Reference paper 108370321 555 670 119 MERLIN LEGEND Software Upgrade R3 1 since April 1998 R6 1 to R7 6141 119 Forced Install Card 08387929 10J1 WinSPM CD ROM Customer 408059376 555 670 804 Customer Ref CD ROM 08370347 555 670 800 System Manager Quick Reference paper 108370321 555 670 119 Note To Upgrade from MERLIN Il to R7 use MERLIN LEGEND Control Unit ordering codes 6140 CU7 MERLIN LEGEND Upgrade Free Hardware Upgrade from R5 R6 to R73 6141 U7LP R7 0 Processor CKE4 08424136 517P33A Backup Card 07779878 10 2 WinSPM CD ROM Customer 408059376 555 670 804 Customer Ref CD ROM 08370347 555 670 800 System Manager Quick Reference paper 108370321 555 670 119 MERLIN LEGEND Upgrade Free Software Upgrade from R6 1 to R7 61
136. ol unit location and at the off premises location 10 10 sheets per package 11 Includes both top and bottom cards or covers 12 8 cards per kit four sets 13 4 per package NOTES MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Ordering Codes Control Unit Modules Module Trunk Type Extension Type Processor N A N A Power supply N A N A 008 ATL N A Analog multiline telephones 008 N A MLX extensions including MLX voice only MLX voice with Voice Announce to Busy MLX voice and Multi Function Module MFM with T R adjunct MLX voice and MFM with Supplemental Station Adapter SSA ISDN terminal adapter only Access device for data communications between a PC on the system and a high speed Internet connection connection to remote node LAN access server or ISDN router Computer Telephony Integration CTI link Videoconferencing systems using one jack and 2B data feature or 2 jacks with ISDN terminal adapters depending on video system 008 N A On premises or off premises single line telephones For newer vintages of this module firmware upgraded by using PCMCIA card For Release 4 0 and later systems only For Release 5 0 and later systems only System software recognizes the OPT module as an 012 T R module Even though the OPT module has only 8 jacks it uses 12 ports of capacity thereby decreasing
137. ommunications System in a number of ways Centralized Voice Messaging Group Calling Enhancements Transfer Redirect Direct Station Selector Call Forwarding SMDR Decrease in Call Set Up Time PRI Switch Type Test Centralized Voice Messaging One or more MERLIN LEGEND Systems Release 6 1 or later can share the voice messaging system VMS of another MERLIN LEGEND System provided the systems are directly connected to the system with the VMS In this configuration the system containing the VMS is known as the hub This sharing of the VMS is called Centralized Voice Messaging Centralized Voice Messaging includes the functions of voice mail Automated Attendant and fax messaging See the Network Reference for detailed information about Centralized Voice Messaging Centralized Voice Messaging offers the following benefits Private networked MERLIN LEGEND Systems do not need a local VMS Having systems use a centralized VMS instead of separate VMSs is more economical Users who travel between sites can dial the same digits anywhere in the private network to access the voice messaging system For example a salesperson headquartered in Cincinnati can dial the same four digits at the company s Los Angeles office to retrieve voice messages Productivity is enhanced because messages can be forwarded and broadcast to all personnel within the private network Calling groups on n
138. on capability when connected via Terminal MFM rotary or touch tone dialing can be used on T R port Dial Dictation m A device that requires contact N A closure can be used on LS GS line jack only with Direct Station m Amaximum of 2 DSSs can be Direct Station Selector connected to an operator console Selector DSS A 329A power unit must be added to an operator console having 2 DSSs m Connects to DSS jack on operator console 1 Cannot be connected to a QCC MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Ordering Codes 83 Interface LS or GS LS T R MFM GPA SAA Line TR MLX Analog Analog Trunk Extension Extension Extension Extension Jack Jack Jack Jack Jack P4 4 P4 P4 P4 P4 P4 1 T R jacks on an 012 T R or 016 T R module or for Release 7 0 and later systems jacks programmed for T R operation on an 016 ET module MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Ordering Codes Adjunct Summary Continued Issue 1 April 1999 84 Lucent Equipment Technologies Type Specifications Products Fax m Must have touch tone dialing capability when connected via MFM rotary or touch tone dialing can be used on T R port m Industry standard analog interface Group Calling Industry standard announcement Model 1330 Delay device Answering Announcement W Must
139. on for use in upgrading the system from Release 1 0 or 1 1 This function converts a backup file from a Release 1 0 or 1 1 system to Release 2 0 and later format allowing reuse of existing system programming on the upgraded system Forced idle reductions keep system interruptions at a minimum In general the smallest necessary component is forced idle during programming activities For example renumbering a single extension idles only one extension Only a few systemwide programming activities such as setting the system mode and system renumbering idle the entire system Operational System operational enhancements include the following Coverage VMS Off is a feature that prevents incoming outside calls from going to voice mail All other coverage remains active as programmed The feature is programmed extension by extension either through extension programming or through centralized telephone programming A Night Service group can be programmed to include either extensions or a calling group as members You should not program both individual extensions and a calling group into the Night Service group however because individuals will not have a chance to answer before calling group members do When AUDIX Voice Power sends a Leave Message notification to an extension the system identifies the voice mail system as the sender of the message When the voice mail subscriber uses the Return Call feature the ca
140. ons In systems prior to Release 5 0 the MLX 5 and MLX 5D telephones are treated as MLX 10 and MLX 10D telephones respectively As of Release 5 0 the System recognizes the MLX 5 and MLX 5D telephones as 5 button telephones Issue 1 April 1999 14 MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Release 4 2 Enhancements June 1997 15 If these telephones are connected to communications system releases prior to 5 0 they are recognized by the communications system as 10 button telephones Release 4 2 Enhancements June 1997 Release 4 2 includes all Release 4 1 functionality plus the enhancements listed below There are no hardware changes for Release 4 2 m Additional Network Switch and Services Options for ISDN Primary Rate Interface PRI Release 4 2 of the system supports connectivity to or local exchange carrier LEC PRI services and to the following central office switch types in addition to the 4ESS and 5ESS switch types that carry AT amp T Switched Network services NORTEL DMS 100 BCS 36 for local exchange carrier services NORTEL DMS 250 generic MCIO7 serving the MCI network Digital Switch Corporation DEX600E generic 500 39 30 serving the MCI network Beginning with Release 4 2 the following MCI PRI and PRI local exchange carrier LEC services along with AT amp T Switched Network services can be provided to users of the MERLIN LEGE
141. or override tones door supervision microphone input and system access security codes as standard features PassageWay Solution Release 1 0 software consisting of four applications that run with Microsoft Windows 3 1 or later and provide an interface between an IBM compatible personal computer and the MERLIN LEGEND Communications System Four single line telephones with memory buttons 710 715 725 and 730 Four specialty handsets compatible with all MLX telephones and the 3101 series 3178 NHL 8102 and 8110 single line telephones MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Release 2 0 Enhancements October 1992 Release 2 0 Enhancements October 1992 Refer to Release 2 0 Notes for detailed descriptions of Release 2 0 enhancements Release 2 0 includes all Release 1 1 functionality plus the enhancements listed below Programming Programming enhancements include the following Extension Copy is a feature that reduces programming time by allowing the use of any extension as a template for programming another extension or block of extensions through centralized telephone programming Integrated Administration provides a single interface through Integrated Solution IS III for programming entries common to the MERLIN LEGEND Communications System and AUDIX Voice Power Any SPM Version 2 xx where xx is replaced by numbers provides a Convert functi
142. private network call the Network Engineering Group at 1 888 297 4700 Lucent Technologies Corporate Security Whether or not immediate support is required all toll fraud incidents involving Lucent Technologies products or services should be reported to Lucent Technologies Corporate Security at 1 800 821 8235 In addition to recording the incident Lucent Technologies Corporate Security is available for consultation on security issues investigation support referral to law enforcement agencies and educational programs Lucent Technologies Fraud Intervention If you suspect you are being victimized by toll fraud and you need technical support or assistance call BCS National Service Assistance Center at 1 800 628 2888 Warranty Lucent Technologies provides a limited warranty on this product Refer to Limited Warranty and Limitation of Liability in Appendix A Customer Support Information in System Programming MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Contents Release 7 0 Enhancements April 1999 Release 6 1 Enhancements August 1998 4 Release 6 0 Enhancements February 1998 7 Release 5 0 Enhancements June 1997 11 Release 4 2 Enhancements June 1997 15 Release 4 1 Enhancements June 1997 17 Release 4 0 Enhancements March 1996 18 Release 3 1 Enhancements March 1996 21 Release 3 0 Enhancements August 1994 23 Rele
143. provide automatic disconnect Machine m Each calling group can have its own _ announcement maximum 32 For Digital Release 5 0 and later systems Announcement each calling group can have 10 Device Model primary announcement devices and 18 for single 1 secondary announcement device Unit Model 15A W device can provide delay for 4 port unit announcement for more than one group Hands Free For use with analog multiline 502A Unit telephones Connects directly to telephone Headset for N A Starset analog multiline Mirage telephone Supra Supra NC 1 Cannot be connected to a QCC MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Ordering Codes 85 Interface LS or GS LS T R MFM GPA SAA Line TR MLX Analog Analog Trunk Extension Extension Extension Extension Jack Jack Jack Jack Jack 4 can also use 008 OPT Extension Jack 1 T R jacks on 012 T R or 016 T R module or for Release 7 0 and later systems jacks programmed for T R operation on an 016 ET module MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Ordering Codes Adjunct Summary Continued Issue 1 April 1999 86 Lucent Equipment Technologies Type Specification Products Headset for MLX N A Starset telephone Mirage Supra Supra NC Headset Connects directly to telephone Adapter OTHER jack
144. r 61393 PRN Chassis with Power Supply Blank Cover 6139 SFS 406981225 93030 8C MINI 800 LS Card 61394 406981241 903030 3 2 WIRE PRN Inactive MLX Telephones MLX 5 French black 07926834 7712D05D 29 003 French white 07926842 7712D05D 29 264 Spanish black 07926859 77120050 22 003 Spanish white 07926867 7712D05D 22 264 Hungarian black 07926875 77120050 30 003 Hungarian white 107926883 77120050 30 264 MLX 5D French black 07926891 7712D06D 29 003 French white 07926909 7712D06D 29 264 Spanish black 07926917 7712D06D 22 003 Spanish white 07926925 7712D06D 22 264 Hungarian black 07926933 7712D06D 30 003 Hungarian white 107926941 7712D06D 30 264 ETR PARTNER ETR 6 black 3158 04B A 107854788 7311H12A 003 ETR 6 white 3158 04W A 107854796 7311H12A 264 ETR 6 gray 3158 04G A 107854804 7311H12A 323 ETR 18 black 3158 05B A 107854812 7311H13A 003 ETR 18 white 3158 05W A 107854820 7311H13A 264 ETR 18 gray 3158 05G A 107854838 7311H13A 323 ETR 18D black 3158 07B A 107854846 7311H14A 003 ETR 18D white 3158 07W A 107854853 7311H14A 264 ETR 18D gray 3158 07 107854861 7311H14A 323 ETR 34D black 3158 08B A 107854054 7515H04A 003 ETR 34D white 3158 08W A 107854062 7515H04A 264 ETR 34D gray 3158 08G A 107320749 7515H04A 323 MLS Inactive MLS 6 black 3151 04B A 107092165 MLS 6 white 3151 04W A 107092181 MLS 12 black 3151 05B A 107092116 MLS 12 white 3151 05W A 107092124 MLS 12D black 3151 06
145. rface Check for faulty cable and did trunks Replace module 8409 ROTARY RATE lt 8PPS Check far end of network Inbound dialing problems on tie interface Check for faulty cable and did trunks Replace module 840A BAD DOWNLINK MESSAGE Turn processor off and then on Communication problems between processor and modules module received an unrecognized message from processor Repeat system programming procedure If problem persists replace module MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Reference Documents Technical Addendum Issue 1 April 1999 122 Maintenance Error Codes Continued Error Code Description Action 840B NO LOOP CURRENT Replace module with similar Communication problems module and test If problem is between module and CO no loop resolved replace bad module If current If error occurs four times problem persists reinstall old consecutively and if automatic Module and test trunk maintenance busy is enabled and maintenance busy limit is less than 50 trunk is busied out automatically 840C STUCK RINGING Replace module with similar Communication problems module and test If problem is between module and CO no loop resolved replace bad module If current If error occurs four times Problem persists reinstall old consecutively and if automatic module and test trunk maintenance busy is enabled and maintenance busy limit
146. roller with Power 5323 105 PagePac Plus 16 Zone 5335 100 406914614 UNIT 22051 016 D20 PagePac Plus Amplicenter 5328 020 406915280 UNIT 22051 020 D100 PagePac Plus Amplicenter 5328 100 406915264 UNIT 22051 100 D300 PagePac Plus Amplicenter 5328 300 406915330 UNIT 22051 300 Universal 70V Door Spkr 5330 230 406914630 UNIT 22050 070 SMDR Printers AP Printer 80 column 4200 570 406637314 ML182 571 Parallel Printer 406516989 571 MCII 6FT 132 column 4200 571 406712067 ML321P AP CAT Printer serial 4200 572 406716464 571 MCII 6FT Uninterruptible Power Supply 406716464 ML182 R2 500 VA 15 min inactive 105610141 5150050111 Reserve 1 hr inactive 105610174 0053150 PagePal Interface 5335 700 407120716 Audio Visual Paging 215C Message Center 5332 100 4120C Message Center 5332 150 Connector Kit 5332 900 Wireless Keyboard 5332 905 Alpha Net Plus Software 5332 910 R2485 Repeater 5332 915 External Alerts Loud external ringer 31016 407105691 RINGER L1AMP 49 External ringer 31019 Supplemental Alerts Universal Alert 5580 001 Alert Horn 5580 021 406207217 THET4 1 Alert Strobe 5580 041 403319197 AT WHL LK MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Ordering Codes Ordering Codes Continued Issue 1 April 1999 64 Component PEC SAP Comcode App Code Inactive System Adjuncts and Adapters ExpressRoute 1000 Data Unit 107651796 V 35 Cable 107651275 7500B data module 105657639 7500B L1 Stand a
147. round structures such as tanks and piping systems Rod and pipe electrodes a 5 8 inch 1 6 cm solid rod or 3 4 inch 1 9 cm conduit or pipe electrode driven to a minimum depth of 8 feet 244 cm Plate electrode a minimum of 2 square feet 61 square cm of metallic surface exposed to the exterior soil Concrete encased ground which must be an electrode consisting of one of the following Atleast 20 feet 6 1 m of one or more steel reinforcing rods each being at least 1 2 inch 1 27 cm in diameter 20 feet 6 1 m of bare copper conductor not smaller than 4 AWG encased in 2 inches 5 cm of concrete This electrode must be located within and near the bottom of a concrete foundation or roofing that is in direct contact with the earth Ground ring consisting of at least 20 feet 6 1 m of bare copper conductor not smaller than 2 AWG encircling the building The ground ring must be in direct contact with the earth and buried at least 2 5 feet 77 cm below the earth s surface Awarnine Do not use a metal underground gas piping system This is a safety risk For most power surges the following standard grounding requirements provide adequate lightning and surge protection Properly wired grounded bonded outside line protectors Properly wired grounded AC outlet Properly grounded single point ground bar Properly wired connection between single point ground and power supplies Addit
148. rst slot of the basic carrier is used for the processor module with a maximum of 5 port board slots Coverage Groups Senders per group QCCs cannot be senders because they do not have coverage available and use Position Busy instead CTI Link One CTI link is supported in Hybrid PBX mode only Fax Machines with Message Waiting The system can support more than 16 fax machines but those in excess of 16 cannot use fax message waiting indication Ports not simultaneously Voice Messaging Interface Although the system software supports up to 24 VMI ports all VMI ports must be in the same calling group and the maximum number of extensions in a calling group is 20 Service Observing Groups A Service Observer station must be an MLX telephone except QCC or CTI link A Service Observing group member station can be any telephone except QCC or CTI link The maximum number of members per Service Observing group is equal to the maximum number of extensions in the system NOTE Service Observing may be subject to federal state or local laws rules or regulations or require the consent of one or both of the call parties You must check in your jurisdiction and comply with all applicable laws rules and regulations before using this feature Failure to comply may result in severe penalties Speed Dial Personal Speed Dial Single line and 5 or 10 button telephones System Operator Consoles DLCs Two consoles are allowed for each 408
149. s a registered trademark and Powermate and Zonemate are trademarks of DRACON a division of Harris Corporation Okidata is a registered trademark of Okidata Corporation Pipeline is a trademark of Ascend Communications Inc Intel and Pentium are registered trademarks of Intel Corporation Apple and Macintosh are registered trademarks of Apple Computer Inc IBM is a registered trademark of International Business Machines Inc Novell and NetWare are registered trademarks of Novell Corporation CLASS is a servicemark of Bellcore Ordering Information Call BCS Publications Center Voice 1 800 457 1235 International Voice 317 322 6791 Fax 1 800 457 1764 International Fax 317 322 6699 Write BCS Publications Center 2855 North Franklin Road Indianapolis IN 46219 1385 Order Document No 555 670 140 Comcode 108289513 Issue 1 April 1999 For more information about Lucent Technologies documents refer to the section entitled Related Documents in About This Guide Support Telephone Number In the continental US Lucent Technologies provides a toll free customer helpline 24 hours a day Call the Lucent Technologies Helpline at 1 800 628 2888 or your Lucent Technologies authorized dealer if you need assistance when installing programming or using your system Outside the continental US contact your local Lucent Technologies authorized representative Network Engineering Group For assistance in designing a
150. s and Adapters Channel service units CSUs T1 CSU 3150 CSU 21581 107087546 T1 ESF CSU Stand alone 107063828 21581 00001 115VAC in line Transformer 406942284 Converter Cable 107083711 3100 F1 560 RJ48M to RJ48M Unshielded Twisted Pair Cable T1 406941559 3110 F1 500 3160 DSU 2151 DP2 107115784 3160 A1 DSU 3164 DSU 2151 DP4 107115792 3164 A1 DSU CSU Inactive Auxiliary Power Unit 9024 406467142 9024 T1 ESF CSU Stand alone 107063828 21581 00001 115VAC in line Transformer 406942284 Converter Cable 107063711 3100 F1 560 RJ48M to RJ48M Unshielded Twisted Pair Cable T1 406941559 3110 F1 500 Optional Equipment Unshielded TW Pair Cable T1 Canada 107063703 3100 F1 510 Straight Thru Cable PC Serial Port 406941542 3100 F1 550 Straight Thru Cable Terminal Printer 406941534 3100 F1 540 Modular DC Voltage Adapter 406941492 3100 F1 250 Wall Mount Kit 406941674 3100 F1 400 Cables for Mounting 25 D4BU 29 Cord 106472921 ASSY 4400 F1 533 2 D4BU 29 Cord 106472905 ASSY 4400 F1 530 Dial Back Modem FLD 106842271 ASSY 3400 F2 201 Dial Back Modem FAC 106842289 ASSY 3400 G2 201 Dial Back Modem NFLD 106842305 ASSY 4000 F2 201 Dial Back Modem NFAC 106842297 ASSY 4000 G2 201 Prism MUX Field 106842313 ASSY 3400 F2 200 Optional Equipment Peripheral Interface 62515 105179303 KIT PRTS D181558 Async Data Unit Receptacle 2169 004 103963971 Z3A2 RS232 Connector Cord 105388474 CORD M8AJ 87 Async Data Unit Plug 2169 001 103963971 Z3A2 RS232 Connector Cord 105
151. sor System Erase is successful this error is removed immediately 4402 USER REQST None UPGRD INSTALL MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Reference Documents 116 Technical Addendum Maintenance Error Codes Continued Error Code Description Action 4C01 POOL EMPTY Replace boards System needed to use a trunk in a pool but no trunks were physically present in the pool 1 all of the boards were removed from the system 4C02 POOL BUSY System needed to use a trunk in a pool Trunks are physically present however none are idle and available for use i e they may be in use or out of service 4C03 POOL BUSY amp OR OOS Restore if out of service System needed to use a trunk in a pool Trunks are physically present some may be busy but some are idle However the idle trunks are not in service 5801 See error code 5802 Board Renumber If the system is functioning properly simply remove the error Board renumber took place from the Transient Error Log If the system is not functioning properly check the Transient Error Log to verify that a board renumber took place Then compare the system s previous configuration to the one after board renumbering to determine if the board renumber caused logical IDs to shift 6 01 DS1 LOSS OF SIGNAL Usually no action Check T facility If problem persists contact AL EN NSAC
152. sue 1 Pocket Reference 555 670 116 April 1999 Release 2 1 Enhancements August 1994 28 m Additional Application Packages Telephones Adjuncts and Adapter Additional application packages adjuncts and adapter enhancements include the following A Digital Announcer Unit compatible with all call management systems and tip ring applications currently available for the MERLIN LEGEND Communications System The HackerTracker system software enhancement to the Call Accounting System CAS detects abnormal calling activity by allowing monitoring of facilities or authorization code usage A new digital Magic On Hold unit is available in three configurations Basic Prerecorded Package Personalized Package Custom Production Package The MERLIN Identifier application enables people to receive store and use information provided by the local telephone company specifically the telephone number of a caller in an area where the service is also supported An Off Premises Range Extender OPRE supports off premises operation with an off premises extension capability and extended range operation for tip ring devices as well as variable gain to improve voice transmission levels PagePac Plus Loudspeaker Paging Systems do not require system adapters The controller provides eight built in zones expandable to 56 zones by using up to three 16 zone expansion units group zones talkback night bell operat
153. supply subscriber services In Release 4 0 and later T1 can also provide high speed 56K data communications and digitally emulated tie trunks for data communications PRI supports subscriber services allows high speed digital data communications and includes special features 400 LS Loop start 1 PFT telephone and TTR 400EM Tie trunk N A 400 GS LS Loop start or telephone button needed for ground start ground start PFT telephone and TTR 408 LS ATL Loop start Analog multiline telephones CMS 1 PFT telephone 408 GS LS Loop start or Analog multiline telephones CMS 1 PFT ground start telephone with GS button 1 For newer vintages of this module firmware can be upgraded by using a PCMCIA card 2 Although this MERLIN modules is supported the following are recommended for the system 400 GS LS 408 GS LS 408 GS LS MLX 800 GS LS and 800 GS LS ID MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Ordering Codes HS Specifications Capacity 24 channels virtual lines trunks for voice and analog data or for digital data only T1 or 23 B channels for voice and data and 1 channel used for signaling PRI Supports networking in Release 6 0 and later systems Hybrid PBX mode only Mode Multiplexes up to 24 channels into 1 facility and demultiplexes 1 facility into up to 24 channels Speed Up to 64 kbps Signaling DS1 over 4 wire Appar
154. t Reference 555 670 116 April 1999 Release 6 1 Enhancements August 1998 6 m SMDR In addition to SMDR options for non network calls placed to and from the local system system managers now can program SMDR to log incoming and outgoing UDP calls or they can choose to log no UDP calls The factory setting is to record all UDP calls Customers who use a call accounting system may not want to fill the database with calls coming and going across the private network These customers may choose not to log UDP calls m Decrease in Call Setup Time The setup time for a call across a private network has been reduced by programming the number of UDP digits expected m PRI Switch Type Test A new maintenance test the PRI Switch Type Test has been created to allow Lucent Technologies technicians or authorized dealers to automatically determine if each end of the PRI tandem trunks has been programmed correctly The test works for directly connected MERLIN LEGEND Systems not for DEFINITY systems For a PRI tandem trunk to operate correctly between two MERLIN LEGEND Systems one system must have the PRI Switch Type set to Network and the other system must have the PRI Switch Type set to PBX If both ends of the PRI tandem trunk are programmed the same problems occur in the communications between the two systems m Service Observing Service Observing allows one extension to listen in on observe a call at another extension A typical appl
155. t to service provider otherwise INCONSIST action is needed If problem persists contact NSAC Tier III 7003 PRI D CHNL INOPERATIVE Check PRI facility and report to service provider otherwise no action is needed If problem persists contact NSAC Tier III 7004 PRI B CHNL NOT Check PRI facility and report to service provider otherwise no RELEASED action is needed If problem persists contact NSAC Tier 11 7005 PRI B CH GROUP Check PRI facility and report to service provider otherwise no INCONSIST action is needed If problem persists contact NSAC Tier III 7006 PRI PROTOCOL MISMATCH Inform the service provider to A mismatch in the protocol being change the administration for supplied versus the protocol this circuit After the service expected by MERLIN LEGEND Provider restarts the circuit y G verify that all alarms for this slot are cleared MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Reference Documents 119 Technical Addendum Maintenance Error Codes Continued Error Code Description Action 7401 TRK UPLINK MESSAGE Test trunk with single line ERROR telephone If problem is not in Communication problems trunk replace module with one between processor and modules ee a isnot PL rss Meil
156. tage 0x29 1C06 BAD BOARDS IN SYSTEM Replace 008 or 408 module At least one incompatibility with one of another firmware problem of type HER 0x1C05 vintage Retire permanent alarm detected Turns on red LED on Manually processor 1C07 error code 0801 2 01 1 ACCESS VIOLATION Check facility provisioning and re T1 services channels voice administer channels for voice or data programmed incorrectly data Ensure that T1 data facilities are accessed from data terminals only such as UDMs or desktop video systems and that T1 voice acilities are accessed from elephones only such as MLX elephones 2C02 Bearer Capability Verify that the ARS or UDP routing Incompatibility ables e din 051 acility Check the ype wo tienen administration item for the specified not have sufficient bandwidth to agility Itine programmed value 1 handle the call T1 the caller must initiate a 56 kbps call Check the DS1 Suppression administration item for the specified acility If the programmed value is AMI ZCS the caller must initiate a 56 kbps call 3001 ALARM TABLE FULL Correct indicated errors and then error logs are full turns on remove entries from the transient processor led system error log If problem persists cold start the system SysProgram gt System gt Restart 4401 USER REQUESTED SYS If error remains in transient log ERASE repeat System Erase If problem Logged after System Erase If persists check proces
157. tand alone Package of 4 Custom Productions 31280 405126632 4 FOUR Duplicate of a Custom Production for Second Location 31289 405127945 D IP EM DUB IND MSTR Re License of Music 31288 405127879 02424 DUB Digital Announcer Unit 3119 001 one minute Announcer 407344365 Recorder 406659342 RCDR DMOH2 Cassette 406769455 CSTT DMOH5 Digital Announcer Unit 3119 003 three minute Announcer 407344357 Recorder 406659342 Cassette 406659359 Four Channel System 1 minute recording per channel 3119 141 407716638 MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Ordering Codes 63 Ordering Codes Continued Component PEC SAP Comcode App Code Four Additional Channels 1 minute recording per channel 3119 041 Four Channel System 1 minute recording per channel remote recording capability 3271 141 407038512 ADPO2 A Eight Channel System 1 minute recording per channel remote recording capability 3271 241 407079003 Four Channel System 2 minutes recording per channel remote recording capability 3271 142 407556232 Package of 12 Headset Prong Adapters 3122 012 Package of 12 Headset Modular Adapters for MLX sets 3122 024 Package of 12 Supra Noise Canceling Headpieces 3122 155 Modem 2224G 2224 CEO 105659965 2224C L1 0 2 limited availability Music Coupler 61398 406143925 ASSY K23395 L3 PagePac Plus PagePac Plus Controller 5323 100 406914598 UNIT 22051 000 PagePac Plus Cont
158. tem Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Power Supply Unit Load Requirements 93 Unit Load Rating of System Trunks Telephones and Adjuncts Continued Optional Equipment EICON board CTI link interface in NetWare server 0 0 EICON DIVA 2 1or later board CTI link interface in Windows NT platform 0 0 DSS console 0 9 MFM 1 3 General Purpose Adapter 1 0 Hands Free Unit 1 0 Headset adapter 1 0 1 Unit loads are computed per trunk 2 Upto2DSS consoles one DSS per MLX 28D or MLX 20L can be powered from each control unit carrier For example a 3 carrier system can have 6 System operator positions each with one DSS powered from the control unit 3 The MFM is powered by an individual wall power unit located at the station MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Power Supply Unit Load Requirements 94 System Feature Availability by Operating Mode Mode Behind Key Switch w x lt Feature Account Code Entry Authorization Codes Automatic Maintenance Busy Automatic Route Selection Callback Calling Restrictions Centralized Voice Messaging SISISISI SISISIS Centrex Transfer via Remote Call Forwarding Coverage Coverage VMS Off CTI Link Delayed Ring interval Direct Inward Dialing Direct Line Console options Direct Voice Mail D
159. tension on the remote system Calling Group Overflow Coverage Calling group overflow coverage can be provided by a centralized VMS a non local calling group a QCC queue a DLC or any individual extension on the remote system Calls Directed to Another System Lines connected to remote systems can be answered by any extension programmed to answer the call such as a centralized Automated Attendant or a system operator QCC or DLC m Transfer Redirect When an Automated Attendant transfers a call to a non local extension the transferring MERLIN LEGEND System monitors the call to ensure that it is answered If the non local extension is not available or the call is not answered within the transfer redirect timeout period fixed at 32 seconds the call stops ringing at the non local destination and is redirected to the extension on the same system as the Automated Attendant that is programmed to receive redirected calls This redirect extension can be a QCC queue a calling group or an individual extension m Direct Station Selector Now users can press a Direct Station Selector DSS button for a non local extension to make or transfer calls to that extension No busy indication however is displayed by the DSS for non local extensions m Call Forwarding The Forward feature now can be used to send calls to non local extensions across the private network MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocke
160. tensions Default Pool Dial Out Code Restriction for All Extensions The default setting for the pool dial out code restriction Hybrid PBX mode only is restricted No extension or remote access user with a barrier code has access to pools until the restriction is removed by the system manager Default Outward Restrictions for VMI Ports Ports assigned for use by voice messaging systems generic or integrated VMI ports are now assigned outward restrictions by default If a voice messaging system must be allowed to call out for example to send calls to a user s home office the system manager must remove these restrictions Asecurity ALERT Before removing restrictions it is strongly recommended that you read Appendix A Customer Support Information in System Programming Default Facility Restriction Level FRL for VMI Ports The default Automatic Route Selection ARS FRL for VMI ports is 0 restricting all outcalling Default for the Default Local Table The default Automatic Route Selection Hybrid PBX mode only FRL has changed to 2 for the Default Local table System managers can easily change an extension s default FRL of 3 to 2 or lower to restrict calling No adjustment to the route FRL is required New Maintenance Procedure for Testing Outgoing Trunks Technicians must enter a password in order to perform trunk tests Asecurity ALERT The enhancements in Release 3 1 help increase the security of th
161. tensions Total physical jacks 200 Total endpoints 400 Fax Machines with Message Waiting 16 r4 Lines Trunks 80 Message Waiting Lamp Messages 1499 Night Service Groups 8 Members per group 400 Calling groups per group 1 Groups per member 8 Emergency Allowed List entries 10 Park codes number of codes Personal Lines 64 Pool Buttons 64 Ports not simultaneously Voice Announce to Busy extensions 200 Voice Messaging interface VMI 24 ISDN Terminal Adapter 200 Paging 3 Primary delay announcements 200 Secondary delay announcements 32 Remote Access Number of barrier codes 16 Digits per code systemwide 4 11 Service Observing Groups Number of groups 16 Observers per group 1 Members group 200 Shared System Access Buttons Number of buttons per principal extension 27 MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Constraining Factors Hardware and Software Capacities Continued Constraining Limit Factor Speed Dial Personal Speed Dial Entries per telephone 24 Entries per system 1200 Digits per entry 28 System Speed Dial Entries per system 130 Digits per entry 40 System Operating Consoles Direct line consoles DLCs MLX 20L or MLX 28D 8 BIS 22D BIS 34D or MERLIN II System Display Consoles 8 QCCs 4 v Combination of DLCs plus QCCs 8 DSSs 16 Number of consoles per module 408 GS LS MLX 408GS LS ID MLX or 008 MLX 2 016 MLX 4 4
162. the status of telephones programmed with Coverage VMS voice messaging system Off buttons according to Night Service status When Coverage Control is enabled and the MERLIN LEGEND Communications System is put into Night Service all programmed Coverage VMS Off buttons are automatically turned off LED is unlit and all eligible outside calls are sent to the assigned voice messaging system calling group with normal ringing delay When Night Service is deactivated during the day all programmed Coverage VMS Off buttons are automatically turned on LED is lit and voice mail coverage is disabled for outside calls MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Release 4 0 Enhancements March 1996 18 Users can override the Coverage VMS Off button status at any time by pressing the programmed Coverage VMS Off button to turn the LED on or off Night Service Group Line Assignment Beginning with Release 4 1 a system manager can assign lines to Night Service groups to control handling of after hours calls received on individual lines This capability replaces the automatic assignment to Night Service groups of only those lines that ring on the Night Service operator console An outside line must be assigned to a Night Service group to receive Night Service treatment With this enhancement Night Service can be activated and deactivated on lines that do not appear on operator consoles for
163. tive display of still images Videophone 2500 single line telephone with interactive video display Pre fabricated and pre drilled backboard m Installation Upgrade Administration and Maintenance These are the new MERLIN LEGEND Communications System capabilities SPM Release 3 18 conversion of translations from Release 1 0 1 1 2 0 and 2 1 to 3 0 Remote operation at 1200 2400bps Advice and feedback administration screens for new Release 3 0 functionality POMCIA Memory Card Interface a Release 3 0 processor board required allowing System software installation System software upgrade 800 GS LS ID port module firmware upgrade Integrated backup and restore of translations Automatic and manual options for backup and restore are available on the system Automatic backup can be scheduled weekly or daily to fit the customer s needs Inter digit dialing timer values are programmable Issue 1 April 1999 23 MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Release 3 0 Enhancements August 1994 24 Inspection of Lines Trunks displays only those lines and trunks configured on system rather than all 80 facilities Extensions and facilities in Maintenance Busy both manual and automatic can be identified by the maintenance monitor User Features Security The Remote Access feature allows people at remote
164. tribute DOC52 08289034 555 661 800 Customer Ref Paper Manuals Attribute DOC51 08303264 555 661 100 Network Ref Paper Manual Attribute NRDO1 08289703 555 661 150 MERLIN LEGEND 3150 051 CSU 6140 611 Bundle Inactive 106714 R6 1 Processor CKE4 08282765 517M33A Power Supply 107793275 391C1 Backup Card 07779878 10A2 SPM DOS 6 25 08389628 TBD Backplane 08059304 403J Wall CU Cover Attribute COVO1 06905953 18 Empty Module MDLO1 07005720 T1 ESF CSU 107564510 DS1 Module 108044769 517 15 DB15 D515 Screw Slide Latch 07369324 CJ48M RJ48M Cable 107369274 Customer Ref CD ROM Attribute DOC52 08289034 555 661 800 Customer Ref Paper Manuals Attribute DOC51 08303264 555 661 100 MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Ordering Codes 48 Ordering Codes Continued Component PEC SAP Comcode Code Network Ref Paper Manual Attribute NRDO1 08289703 555 661 150 MERLIN LEGEND DS1 DSU 6140 61J CSU Bundle Inactive 106715 R6 1 Processor CKE4 08282765 517M33A Power Supply 107793275 391 1 Backup Card 07779878 10 2 SPM DOS 6 25 08389628 TBD Backplane 08059304 403J Wall CU Cover Attribute COVO1 06905953 18 Empty Module Attr MDLO1 07005720 T1 DSU CSU 107563983 DS1 Module 108044769 517M15 DB15 D515 Screw Slide Latch 07369324 CJ48M RJ48M Cable 107369274 CA Assembly DR 07369340 MTG DR Bracket 07369803 Customer Ref CD ROM Attribute
165. uires use of the Remote Access feature to allow you to connect to the MERLIN LEGEND programming port without human intervention m Manual Connection You are using a modem either connected to or built into your PC and using a dial up connection to access the MERLIN LEGEND internal modem The Manual Connection is used when you must reach MERLIN LEGEND programming port by placing a call to the site and the person that answers transfers your call to the programming port MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Reference Documents 142 Technical Addendum NOTE If you are using WinSPM follow the instructions packaged with the software Direct Local Connection Follow these steps to access SPM when you are directly connected to the system via the administration jack on the processor module 1 Set up the physical connection between your laptop or PC and the control unit 2 Start SPM and press any key to display the SPM Main Menu Local Modem Connection Follow these steps to access SPM when you are connected onsite via a modem 1 Set up the physical connections between the PC and a tip ring port on a control unit module 2 Type spm and press Enter or double click the icon to display the SPM Welcome screen 3 Press to display a blank screen on which you can enter modem commands You may have to press several times 4 Dial the commands required by your modem an
166. uivalency number REN supported is 2 2 and the module will ring four ports at one time Bridging of single line telephones is not supported because of poor transmission quality A new 008 OPT module labeled with RING GEN contains a built in ring generator It rings four ports at a time Ferrite cores for the power supply modules are shipped from the factory to comply with FCC Part 15 requirements 8129 WTWA touch tone outdoor telephone equipped with cast aluminum housing and armored handset cord with bell ringers 3129 WRWA rotary dial outdoor telephone equipped with cast aluminum housing and armored handset cord with bell ringers 3129 WAWA auto dial outdoor telephone equipped with cast aluminum housing and armored handset cord with bell ringers 3129 WNWA nondial automatic ringing on dedicated circuit outdoor telephone equipped with cast aluminum housing and armored handset cord with bell ringers m Equipment and Operations Equipment and operations enhancements include the following A new release Version 2 16 of the System Programming and Maintenance SPM software to support international use Support of PRI connection to DEFINITY Communications Systems MLX 10DP telephone identical to an MLX 10D except that it provides a jack for access to the PassageWay Solution and PassageWay Direct Connection Solution application MERLIN LEGEND Communications System Release 7 0 Is
167. umber services Connectivity to 5ESS Generic 6 7 8 FTS 2000 Multiple incoming calls to directory number Call by Call Service Selection Password handling for FTS 2000 SID ANI as Calling Party Number RS 232 C Control unit to PC connected to 2400 bps 2400 bps system programming port or or 1200 bps 1200 bps Control unit to Lucent Technologies model 1200 bps 1200 bps 572 printer PC with CAS or CAT connected to RS 232 C port ATL Control unit to analog multiline telephone 40kHz 300 3400 Hz Tip Ring Control unit to single line 40kHz 300 telephone modem fax OPT or 3400 Hz voice mail system ETR Control unit to ETR telephone 40kHz 300 or MLS telephone 3400 Hz 1 Call handling derived from CCITT recommendation Q 931 MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Network Interface Requirements Network Interface Requirements Issue 1 April 1999 38 Facility Network Line Trunk Type Interface Code Interface Loop start 02LS2 RJ11C RJ14C RJ21X Ground start 02G S2 RJ11C RJ14C RJ21X DID 02RV2 T RJ11C RJ14C RJ21X OPT OL13C RJ11C RJ14C Tie TL31M RJ2GX T1 04DU9 B RJ48C X 04DU9 C PRI 04DU9 BN RJ48C X D4 with AMI 04DU9 DN D4 with B8ZS 04DU9 IKN ESF with AMI 04DU9 ISN ESF and B8ZS BRI 021S5 RJ49 FCC Registration Registration Number REN Type AS593M 72682 MF E 1 5A Multi function AS593M 72914 KF E 1 5A Key only AS5USA 65646 PF E 1 5A Hybri
168. upra Binaural Headset 3122 045 406976076 Supra NC Binaural Headset w Noise Canceling 3122 060 406445817 Modular Amplifier 3122 020 A 406741900 KS23822L2 Plug Prong Amplifier 3122 010 406445601 KS23822L1 Inactive Headsets and Adapters Headset Adapter 105752042 ADPTR 502C 003 500A Headset Adapter 106690043 Adapter EL 500A 265 405331711 Pwr Sup KS2291 1L2 102479904 Cord D4BU 29 Std 7FT 104152558 Adapter 40082 MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Ordering Codes Ordering Codes Continued Issue 1 April 1999 Component PEC SAP Comcode App Code MLX Telephones Miscellaneous Add Ons Replacement Parts Handsets and Cords Handset Hook black Handset Hook white Handset black Handset white Handset amplified hearing Black White Misty cream Noise Canceling Handset Black White Misty cream High Noise Canceling Handset Black White Misty cream Amplified Speech Handset White Misty cream Push to Talk Handset Black White Misty cream Push to Listen Handset Black White Misty cream Handset cord 9 2 Handset cord 9 2 Handset cord 12 8 Handset cord 12 3 Handset cord 25 7 DSS line cord 2 61 cm Desk Stands and User Trays Stand large black Stand large white Stand small black Stand small white User tray black User tray white 31052 31056 31057
169. ures Continued Program Feature Feature Code Code Caller ID name number toggle 763 763 Call Waiting On 11 Off 11 Call Waiting Pickup 87 Camp On 57 57 Conference 772 772 Contrast Coverage Receiver buttons Group 42 ext Primary 40 ext no Secondary 41 ext Sender buttons Cover inside amp outside calls 48 Cover outside calls only 48 Coverage Off 49 Coverage VMS Off 46 Data Status 83 ext no Direct Voice Mail 56 56 ext no Directory System Directory system programming Extension Directory display only Personal Directory display only Do Not Disturb 47 Drop 713 713 MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Telephone and Operator Console Features 99 MLX 5D MLX 16DP Single MLX 5 Analog MLX 10D MLX 28D MLX 20L Line __ MLX 10 Multiline ETR MLS KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB B B B B B KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB KPB B B B B B KPB 1 Includes the MDW 9000 MDC 9000 and MLC 5 telephones MERLIN LEGEND Communications System Release 7 0 Pocket Refer
170. uter telephony integrated product that links a desktop Microsoft Windows based PC to the MERLIN LEGEND Communication System s MLX 10DP MLX 20L or MLX 28D telephone The Windows applications are AT amp T Call autodial contact manager AT amp T Buzz screen pops applications AT amp T Set extension programming interface and Log Viewer call log application PassageWay Direct Connection Solution Release 2 0 is the version supported on MERLIN LEGEND Communications System Release 3 0 PagePal PagePal connects several paging systems to the MERLIN LEGEND Communications System No other system adapter is necessary for loudspeaker paging Fax Attendant 2 1 1 Fax Attendant Release 2 1 1 which co resides with AUDIX Voice Power on the IS III Release 1 2 platform provides the same functionality as earlier versions plus the following enhancements Personal Fax Messaging Inbound faxes can be stored until the subscriber asks that they be printed at any fax machine he or she specifies on company premises or offsite when the subscriber retrieves fax messages remotely Fax Mail Allows subscribers to send fax messages get fax messages record personal greetings and program outcalling Fax Broadcast Provides a simple way to send one fax to as many as 1000 fax numbers Call Accounting System CAS for Windows This stand alone version of CAS takes advantage of the easy to use graphical environment offered b
171. version of your system Dial 05 on an ETR or MLX display telephone ICOM or SA button 4 Write down the errors in the Error Logs 5 Know the configuration of the system operator console DLC or QCC 6 Know the type of tie lines emulated or not wink start etc QPPCNs on the NSAC Bulletin Board Follow these steps to review QPPCNs on the NSAC bulletin board 1 Dial 800 241 3375 2 Atthe first screen select F for File Section 3 At the next screen select for Non Tier III Tips 4 At the next screen select 8 for QPPCNs QPPCNs Online QPPONS are available online at http www bcs com tech info qppcn MERLIN LEGEND Communications System Release 7 0 Pocket Reference 555 670 116 Reference Documents Technical Addendum Technical Support Telephone Numbers Telephone Product or Service Comments Number Lucent Technologies Equipment NSAC Tech Support PARTNER MERLIN 800 552 3293 TSC Tech Support Network Systems RTAC Network Systems Network Engineering Group AT amp T Paradyne VINTAGE CLASSIC DEFINITY DACS SLC ESS DDM ISDN Sets 6500 7500 MERLIN LEGEND private networking CSU DSU MUX Hubs Routers 800 248 1234 800 225 7822 800 225 4672 888 297 4700 800 237 0016 Long Distance Over Local Lines Trunks AT amp T MCI SPRINT T1 Service AT amp T AT amp T MCI SPRINT To identify your long distance carrier To identify the telephone from which you are calling
172. waiting lights 4 TTRs Power 40 VDC 600 ohm battery source Ringing current 105 Vrms 30 Hz sinusoidal ringing superimposed on 48 VDC REN 2 4 0 per port Disconnect signal 900 ms T R short for analog modems G3 fax etc Switchhook flash detection 300 1200 ms Capacity 16 ETR station ports including 6 with T R functionality and 4 TTRs First 10 ports are ETR ports only remaining 6 ports can support either T R or ETR but not both simultaneously Power 48V for ETR and 49V normal for T R Ringing current 20 25 Hz balanced trapezoidal ring signal REN 2 per port Off hook detection 218mA lt 30ma 220 msec for T R massage control for ETR On hook detection lt 14mA for T R massage control for ETR T R switchhook flash detection 300 1200 ms Capacity 16 digital station ports Signaling BRI S T protocol two 64 kbps B channels one 16 kbps D channel on a passive bus Power 48 VDC phantom power to telephone 48 VDC over a separate pair 7 8 to an operator console with a DSS Loop range 3000 feet 914 m in building or in range out of building with MLX IROB protectors service only MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Ordering Codes 74 Control Unit Modules Continued Module Trunk Type Extension Type 10001 T1 or PRI T1 emulates 24 lines trunks loop start ground start tie and Direct Inward Dial DID Hybrid PBX mode only can also
173. with a Lucent Technologies DEFINITY G1 1 Communications System or DEFINITY Enterprise Communications Server The two communications systems can be co located or can be at different sites MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Release 4 0 Enhancements March 1996 20 Forwarding Delay Option Each user can program a Forwarding Delay setting for the Forward Remote Call Forwarding or Follow Me features The forwarding delay is the number of times that a call rings at the forwarding extension before the call is sent to the receiver The delay period gives the original call recipient time to answer or to screen calls by checking the displayed calling number if available The delay can be set from 0 to 9 rings The factory setting for the forwarding delay is 0 rings no delay Voice Announce on Queued Call Console The system manager can enable the fifth Call button on a QCC console Hybrid PBX mode only to announce a call on another user s speakerphone providing the destination telephone has a voice announce capable SA button available A QCC cannot receive voice announced calls they are received as ringing calls The factory set status for the fifth Call button is voice announce disabled Time Based Option for Overflow on Calling Group Release 4 0 has added a time limit for calls in queue in addition to the previous number of calls limit If the Overflow Threshold
174. y Microsoft Windows Through data communications it also allows one CAS system to serve multiple business sites m Group Videoconferencing Group videoconferencing is supported over DS1 Digital Signal Level 1 facilities with PRI Videoconferencing has been available since Release 2 0 MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Release 2 1 Enhancements August 1994 26 Release 2 1 Enhancements August 1994 Refer to Release 2 1 Notes for detailed descriptions of Release 2 1 enhancements Release 2 1 includes all Release 2 0 functionality plus the enhancements listed below Operational System operational enhancements include the following When a call is forwarded to a multiline telephone that has an Auto Dial or DSS button programmed for the forwarding telephone the green light next to the Auto Dial or DSS button for the forwarding telephone does not flash People answering calls received on Cover buttons are allowed to generate touch tones if their telephones are not outward or toll restricted Calls received on personal lines with Do Not Disturb on go immediately to coverage instead of waiting for the coverage delay interval A call put on hold at a Cover button can be added to a conference by someone who has a personal line for the call A call put on hold at a Cover button can be picked up by any person who has a personal line for the cal
175. y of the 408 GS LS ID MLX module Although previously orderable the Caller ID capability of this module could not be used until Release 7 0 software became available MERLIN LEGEND Communications System Release 7 0 Issue 1 Pocket Reference 555 670 116 April 1999 Release 7 0 Enhancements April 1999 3 m Headset Operation Headset operation in Release 7 0 has been enhanced so that MLX headset operation more closely mimics the handset operation in the following ways When a person is on a call using a headset and the headset auto answer is turned on the user hears a short ring when another call is coming in In previous releases this ring was not provided When a person receives a voice announced call and handles the call by using a headset and turning off the speakerphone the associated LEDs the DSS button and the inside Auto Dial button for that extension at other telephones are lit In previous releases the LEDs for that extension did not light at the other telephones When a reliable disconnect occurs on a headset handled call the associated LEDs the DSS button and the inside Auto Dial button for that extension at other telephones are turned off In previous releases the LEDs for that extension remained lit at the other telephones unless the user pressed the Headset Hangup button Touch Tone or Rotary Signaling Beginning in Release 7 0 you can program tip ring ports to use rotary signaling You

Lucent Technologies 555-230-128 Life Jacket User Manual

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