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Lexmark 11 Patio Umbrella User Manual

1. 124 How do T discover printers ieu deu teret 125 Lixb oesnc pi T 126 Is there any way to speed up device 126 What are the differences between the Application and the Web Client 127 What do the lines through some devices mean 127 Why are some devices displayed in red text 127 How do create a filter and apply it to a folder 128 What is MarkVision Messenger ee ka SR Rake 129 How do you create actions Erro EAR 130 Where is the README file nk tix ka kane 131 How do change the MarkVision Web Server port 132 Where can find additional Tivoli support for MarkVision 132 Are sensitive files displayed when viewing encrypted hard disk drives 133 Contents 6 Introduction to MarkVision Professional A NNN Introduction MarkVision Professional MVP is a Web enabled device management utility designed for IT staff MarkVision works as a client server application The server component is responsible for discovering and communicating with devices on the network and providing information about them to a client The cli
2. 81 Viewing print server embedded Web page 82 Viewing all MUMS ee 82 Creating eget 83 Monitoring printer 84 Moving the Mark VISION E de 84 Flashing print Servers E 87 Formatting storage devices nnen a 87 Print Permissions Technology anie neni tr nta ren enn ndn tci neas 87 Queus IATA saei PH CUu CO RU NM EM MU MEL E 89 Chapter 6 MarkVision Messenger 93 Installing MarkVision Messenger sseeee 93 How does MarkVision Messenger work 93 How do use MarkVision 99 Chapter 7 Troubleshooting suus 113 Problems with user accounts and account 113 Problems with network devices eseseeeeeeeeeseeeee 115 Problems with MarkVision 117 Problems with actions MT 119 Miscellaneous pFODIeIiB 122 Contents 5 Chapter 8 Frequently Asked Questions 124 How do get to the server after installing
3. d Select the events or folder that will trigger your Action Select the devices to monitor for your Action r Select the type of command to execute Compose the command and any parameters for the event s 2 Q Select or create a filter for the events Verify Action information Note If you no longer want to preview your choices select Do not display this screen again Step 2 Name your Action The name you choose associates the Action you create with the name that appears in the Action list on the MarkVision Messenger Home screen How do I use MarkVision Messenger 99 From the Description Information screen 1 Enter a unique name for you Action in the Name field Enter a more detailed description about your action and what it does in the Description field Enter instructions associated with your Action in the Notes field For example Please clear the paper jam 4 Click 1 when you re ready to continue Notes The Name field is limited to 80 characters The Description field is limited to 255 characters The Notes field is limited to 255 characters Step 3 Set user access User access determines who can see use and change the Action you create From the Access screen 1 Select Public to make your Action available to all users 2 Select Private to make your Action available only to you 3 Click 1 when you re ready to continue Notes e This screen only appears if user accounts ha
4. Adapter password conformance MarkVision Professional emphasizes the password protection of individual network devices Access to network devices that are password protected through MVP are tightly regulated increasing MarkVision s security and providing MVP with another level of device management options There are three tasks at the center of adapter password conformance The Enter Device Password task provides password protected access to specific network devices the Device Password task lets you set or change device passwords on network devices and the Manage Global Password List task lets you manage a password list that provides access to numerous devices on a user by user basis Enter Device Password task When a device in MVP is not supported by a specific task it is displayed with a black line through the device icon and IP address Similarly network devices that are password protected are displayed in red To gain access to these devices a user must enter the device password The Enter Device Password task provides the opportunity to enter a device password to gain temporary access to a network device for the duration of the current client session Using the Enter Device Password task 1 Goto MarkVision Enter Device Password or select Enter Device Password from the All Tasks list Select the device that you want to access Enter the device password Click Apply Device Password task The Device Password task lets you se
5. IBM AIX 5 1 5 2 5 8 IBM RISC System 6000 HP UX 11 0 11i Hewlett Packard 9000 700 and 9000 800 Red Hat Enterprise 3 0 WS Intel A32 Sun Solaris SPARC 8 9 10 Sun SPARC and Ultra SPARC Sun SPARC and Ultra SPARC SUSE LINUX Enterprise 9 Intel A32 Java Virtual Machine recommendations Operating system Java VM level Windows Sun 1 4 1_07 IBM AIX 5 1 5 2 5 3 IBM 1 4 2 java ca1420 20040626 Mac OS X 10 2 8 or higher Apple 1 4 2 Update 2 or higher HP UX HP 1 4 2_05 Red Hat Linux Sun 1 4 2 06 SuSE Linux Sun 1 4 2 06 Sun Solaris SPARC Sun 1 4 2 06 Novell NetWare server Novell JVM 1 4 1 System requirements 12 Supported devices Dell Wireless Printer Adapter 3300 Print servers MarkNet N2004fl SC Lexmark C750 Ethernet MarkNet N2004fl ST Lexmark C910 Ethernet MarkNet N2501e Lexmark T520 Ethernet MarkNet N4050e Lexmark T522 Ethernet MarkNet N8020 Lexmark T520 SBE Ethernet MarkNet N8050 Lexmark T620 Ethernet MarkNet Pro 1 Lexmark T622 Ethernet MarkNet Pro 3 Lexmark W820 Ethernet MarkNet S Lexmark X820 Ethernet MarkNet X2011 MarkNet N2000t MarkNet X2012 MarkNet 2001 MarkNet X2030 MarkNet N2002e MarkNet X2031 MarkNet N2003fx MTRJ MarkNet XI MarkNet N2003fx SC MarkNet XL MarkNet N2003fx ST MarkNet XLe MarkNet N2004fl MTRJ B
6. Ports View or modify a device s ports PostScript View or modify a printer s PostScript settings PPDS View or modify a printer s PPDS settings Basics 37 Task Function Printer Lockdown Force one or more supported devices to communicate exclusively over a secure communication channel Profile Destinations Create and manage profile destinations for selected devices Property Tag View or modify a property tag user identification for a printer Publications On the Web Open the Lexmark publications Web page Refresh Devices Refresh cached information for selected printer and or print server devices Registration On the Web Open the Lexmark printer registration Web page Remove Devices Advanced Lets administrators remove all or specified devices from the system Remove Windows Print Objects Removes Windows print objects queues from remote host computers Reset Reset a specified printer or print server Resource Management Download fonts and overlays to printers Scheduling Specify times to automatically initiate certain tasks Service Location Protocol Enable or disable the Service Location Protocol SLP function on a print server SNMP Traps View or modify a device s SNMP Trap Destination Software Update Manage Plug Ins Install and remove new MarkVision Professional plug ins for additional device support
7. Import Server Settings Import MVP Server settings from a saved file to a server Inputs View settings for paper trays and other printer inputs Install CA Certificate Install a CA Certificate for one or more printers Job Timeout Print View or modify a device s job timeouts Server LexLink View or modify the LexLink network settings Manage Global Password List View and edit a list of passwords for devices managed by MarkVision Professional MarkVision Setup Access the MarkVision Setup Wizard Map Place device icons on a graphical representation of your organization to illustrate the distribution of your printers MarkVision Messenger Launch Open the MarkVision Messenger application MFP Backup Configuration Information Create a backup copy of all configuration settings on MFP device s The backup copy will be used to restore the settings during disk recovery or code update operations Basics 36 Function MFP Default Copy Settings View or modify Copy Settings for an MFP device MFP Default Scan to E mail Settings View or modify Scan to E mail Settings for an MFP device MFP Default Scan to Network Settings View or modify Scan to Network Settings for an MFP device MFP Features View feature information for multifunction devices MFP General Settings View or modify General Settings for an MFP device MFP
8. Add devices to the folder There are two methods to populate a folder with devices printers or print servers e Manual selection e Filter To add devices manually select the Manual Selection tab and then select the devices you want To add devices through the use of filters select the Filter tab and configure your filter 6 Click Apply Note You can also create folders by right clicking a parent folder and then clicking New Manual selection is very useful when dealing with a small number of devices or if there is a specific device that you want to include in the folder Filters are the most efficient method for managing a large number of devices A filter limits the number of devices visible in a folder to only those exhibiting the characteristics you specify letting you select a limited number of devices from the multitude that are connected to your network Select multiple filter characteristics for an increasingly narrow printer selection For example Jane is in charge of keeping the printers in her company up and running She would like to know which ones presently need human intervention or will need attention very soon To accomplish this she creates a folder that populates by using filters In the Device Type list box she selects Printers She clicks Advanced then selects Status Message Equal To Paper Jam She clicks New to create another filter criterion and then selects Status Message Equal To Toner Low Once
9. For multi device configuration tasks MarkVision Professional warns you that some of the devices will not be affected by the task because they do not support the function or feature that is being configured Why are some devices displayed in red text Devices that are displayed in red text are password protected In order to gain access to a password protected device you can use the Enter Device Password task to gain access to a protected device What are the differences between the Application and the Web Client 127 for the duration of the current Client session The Enter Device Password task is located under MarkVision gt Enter Device Password or in the All Tasks list An administrator also has the option to add a device s password to the Manage Global Password list If a user has access to the Manage Global Passwords list task they will in turn have access to every device that MarkVision manages that has a password included in the list Because the Manage Global Passwords list task provides access to valuable device passwords access to the task should be limited to administrative personnel How do create a filter and apply it to a folder Filters provide an easy way to view devices of a certain type or status Create a filter N 2 From the menu bar select MarkVision gt Filters The Filter Creation window appears Click New Give your filter a meaningful name Under the Name dialog box select either Basic or A
10. On the SAM areas screen click Software Management Click Install Software to Local Host The SD Install Software Selection screen and Specify Source dialog appear If these dialogs do not appear go to the Actions menu and click Change Source to open the Specify Source dialog Make sure that the hostname of the computer that you are installing on appears in the Host Name text box If it does not enter the hostname or select it from the list In the Source Depot Path field enter the full path to the HP UX package file tmp markvision pro hpux11 pkg Make sure Change Software View is set to All Bundles If it is not a Click Change Software View b On the Software View screen click All Bundles and then click OK On the Specify Source screen click OK Select the bundles you want to install There are two ways to mark the packages for installing all the MarkVision packages at once or installing individual packages To install all the MarkVision packages at once a Click the MarkVisionPro bundle b Go to the Actions menu select Mark for Install This marks all the MarkVision Professional packages for install Skip to step 10 To install individual packages a Double click the MarkVisionPro bundle This displays the server and client packages b Double click each package bundle to view its contents For each package that you want to install click the package and then go to the Actions menu and select Mark for Install
11. Select the Communication Security tab at the top of the dialog Click the Communication Password button If the server has an existing password enter the password in the Current Password field Enter the new password Confirm the new password Click OK 5 WO ND Secure communication 57 Setting the server communication security level 1 Goto MarkVision gt Administrative Settings or select Administrative Settings from the All Task list Select the Communication Security tab at the top of the dialog Move the slide bar to indicate the desired communication security level for the server Server communication security consists of four security levels Server security level Effect High This setting allows only secure communication Devices that are not capable of secure communication will be discovered but communication between the server and the device will not be possible Devices that are not capable of secure communication can be identified by a red circle and slash over the device icon Medium This setting allows both secure and insecure communication but prefers secure communication Communication is secure if the device is capable of secure communication whether it is locked down or not Devices that are not locked down and or are incapable of secure communication will continue to communicate over insecure channels Low Default This setting allows both secure and insecure communication but prefer
12. To set up a SMTP mail server A OO N o2 From the MarkVision Messenger Home screen click SMTP Setup Enter your mail server information in the SMTP Mail Server field Enter your e mail information in the From field Click Done to return to the MarkVision Messenger Home screen How do I use MarkVision Messenger 111 Setting up the Tivoli event adapter The Tivoli event adapter lets administrators monitor printer events accross a range of devices in real time In order to send device status alerts to Tivoli you must create an action in MarkVision Messenger 1 Click Create New on the MarkVision Messenger Home screen Enter a name for the adapter and if desired input a description and any notes Click 1 Select the type of alert that you want send an event to the Tivoli event server and then click 1 Note The Tivoli event adapter will be available in a subsequent section of the wizard only if the type of events selected on this screen are Device Status Alerts 4 Selectthe type of event that will trigger the action from the Event scroll box and then use the arrow buttons to move the event to the Selected Events box Click 1 Choose the method of device selection Click 1 Select Send Device Status Alerts to a Tivoli Event Server from the dialog box and then click 1 7 Enter your Tivoli configuration settings and then click 1 8 Determine when the action should execute and then click 1 A summary of the
13. Xerox DocuPrint N2125 Xerox WorkCentre Pro 32C Xerox DocuPrint N24 System requirements 16 Using MarkVision Professional Dorr Installing MarkVision Professional Before you install Before you install the MarkVision Server 1 Make sure you have 70MB of hard disk space available for a complete installation 2 Decide where to install the MarkVision Server You must install at least one MarkVision Server on the network Note You may install any of the other packages on the same workstation running the MarkVision Server although this is not necessary Where to install MarkVision components If your devices are distributed across a local area network LAN or wide area network WAN network traffic increases as users try to access them With MarkVision you can choose where to install components letting you reduce network traffic To minimize network traffic and improve performance install the MarkVision Server on a host that offers relatively high speed access to users and to the devices you want to monitor Installable components MarkVision supplies several installable components e MarkVision Application Installs the primary client application that is used to manage your devices This application requires a MarkVision Server to be available on the network e MarkVision Server Installs the necessary files to set up the MarkVision Server e MarkVision Messenger Installs the MarkVision Messenger Web b
14. A Yes appears beside each package that you have selected to install Go to the Actions menu and select Install analysis Click OK A confirmation message appears Installing MarkVision Professional 20 12 13 14 15 16 Click Yes to start the installation Note If the HOME variable was not set for root when you started SAM an error message appears Ignore the message and click OK During Installation select Logfile to view the installation log Note Make sure there are no errors or warnings during installation When installation is finished select Done to return to the SD Install Software Selection screen Click File and then click Exit to return to the Software Management screen Enter the following in the command line and answer any questions that may appear opt lexmark setup mvjserver This file will set up the MarkVision Server users for use with the MarkVision Professional server Download the MVP package file from the Lexmark Web site and place the package file in the tmp directory Type the following in the command line and press Enter smit install latest When prompted to enter the input device directory for software enter tmp markvision pro aix pkg All packages are normally installed by default though you can choose to install some packages individually To install only the packages you want a Under the Software to Install option select List b Select the packages you want to i
15. Communication security for devices consists of setting a communication security password using the Communication Password task and locking down a device using the Printer Lockdown task The Communication Password task lets an administrator establish a communication security password for a device by synchronizing it with the server s communication password Both the server and the device must use the same communication security password in order for a secure communication channel to be opened Locking down a device forces the device to communicate only over a secure channel when sending and receiving configuration information It is possible to communicate securely with a printer that is not locked down even if the communication password has not been set for the device It is also possible to set the communication password for a device without locking it down However if a communication password is set for a device it must match the server communication password in order to establish a secure channel In addition it is not possible to lock down a device without first setting the communication password and a secure communication channel must be open between the device and the server in order for the communication password to be changed for a device Secure communication 56 The degree of security with which the devices and the server communicate over the network is then determined by the security level that has been set on the MarkVision Server in c
16. Create Manage from the All Tasks menu Click New Give the custom view a name A OO N Choose the printer attributes you would like to add to this view by clicking the New Component icon next to the Name field 5 As you select the attributes blocks indicating the size of the data appear in the window below Arrange the blocks so that each one can be easily viewed 6 Click Apply Once created custom views are available from the All Tasks list A custom view is listed by the name you gave it in the steps above You can also select your custom view by clicking View Custom Views custom view name from the menu bar To edit a custom view Select Custom Views Create Manage from the Tasks menu Select the custom view to change Change the custom view as appropriate A OO N Click Apply Creating custom tables Custom Tables provide an easy interface with which to view device information After it has been configured a custom table can be exported as a comma separated variable csv file which can be opened by spreadsheet or word processing software Creating custom views 65 Creating a custom table A N a 8 Select Custom Tables Create Manage from the All Tasks menu Click New To edit an existing custom table click the table s name Give your table a descriptive name From the Available Columns box select the items to be included in the table You can use the Ctrl or Shift keys to select
17. Creating user accounts and user groups 48 Assigning user privilGtJ9s uuc ee rta pue S Ranae ade 51 Chapter 4 MarkVision Professional Security 52 Adapter password 52 Confidential print job settings 54 Secure COMMLUMGCATION assu caida ice tine od SRM Le ni DE ERR OCDE RM RUE 56 Secure viewing of encrypted hard disk 60 User authentication 60 Chapter 5 Managing devices nnn 64 Finding the devices you Wallace end top Mo RUE 64 Contents 4 Creating CUStOM m 65 Creating custom o o o S 65 Using device 67 Scheduling takes iiic enden sicco fers poised dass duin 68 Managing 69 Generic THE downloaden P 70 Resource 71 Bookmark 73 Wireless print server 77 Destination management xor 78 Changing printer settings nnet 80 Checking printer 80 Organizing devices
18. If you believe a suitable JVM is on the system make sure it is in your PATH and run the usr mv pro bin findJava script again This creates a symbolic link from usr mvp java to the Java home directory JAVAHOME For example if the full path to the appropriate java binary is usr local java bin java The Java home directory is usr local java Therefore the link can be created as follows bin In s usr local java usr mvp java MvService The usr mv_pro bin MvService command is used to start and stop the MarkVision Professional Server as a UNIX daemon man MvService MvWebService The usr mv_pro bin MvWebService command is used to start and stop the MarkVision Web Server The MvWebService process is used to provide the following services over HTTP e Serve the MarkVision Professional Web Client e Provide access to MarkVision Messenger Provide browser based access to MarkVision Professional documentation To access the above features point your browser to port 9180 of the machine where you installed MarkVision Professional Server with the following URL http lt markvision server host gt 9180 markvision or http lt markvision server host gt 9180 messenger To uninstall the MarkVision Professional UNIX Client 1 Run the uninstall script which removes the symbolic links to the mounted directory from usr mvp MVJclient unlink Installing MarkVision Professional 24 2 Unmount the MarkVision Profess
19. Lexmark Optra Se plus Ricoh Aficio 350 355 Lexmark Optra T Ricoh Aficio 450 455 Lexmark Optra W810 Ricoh Aficio 550 Lexmark T420 Ricoh Aficio 650 Lexmark T430 Ricoh Aficio 750 Lexmark T520 Ricoh Aficio 850 Lexmark T520 SBE Ricoh Aficio 1045 Lexmark T522 Ricoh Aficio CL3000 Lexmark T620 Ricoh Aficio CL7000CMF Lexmark T622 Ricoh AP3800C Series System requirements 15 Samsung ML 2152W Printer table 4 Xerox DocuPrint N2825 Tektronix Phaser 350 Xerox DocuPrint N32 Tektronix Phaser 550 Xerox DocuPrint N3225 Tektronix Phaser 560 Xerox DocuPrint N40 Tektronix Phaser 740 750 Xerox DocuPrint 4025 Tektronix Phaser 750DX Xerox DocuPrint N4525DX Tektronix Phaser 780GN Xerox DocuPrint NC60 Tektronix Phaser 850 Xerox Phaser 790 Xerox DocuColor 4CP Xerox Phaser 860 Xerox DocuColor 2006 Xerox Phaser 1235 Xerox Document Centre 220 230 Xerox Phaser 2135DT Xerox Document Centre 240 ST Xerox Phaser 3400 Xerox Document Centre 265 ST Xerox Phaser 3450 Xerox Document Centre 332 Xerox Phaser 4500DX Xerox Document Centre 340 440 Xerox Phaser 5400 Xerox Document Centre 440 Xerox Phaser 6200 Xerox DocuPrint 4512 Xerox Phaser 6250 Xerox DocuPrint C55 C55mp Xerox Phaser 7700DN Xerox DocuPrint N17 Xerox Phaser 8200 Xerox DocuPrint N2025 Xerox Phaser 8400DP
20. that was previously set up on the LDAP Server c If Secure is selected as the authentication mechanism In the MVP Server Account area enter a User Name and Password that was previously set on the LDAP Server If Secure is selected as the authentication mechanism click Finish If Anonymous or Simple is selected proceed to step 7 If Anonymous or Simple is selected as the authentication mechanism and you want to use SSL click the Use SSL check box enter the Certificate Store password then click Next If you do not want to use SSL click Finish Select the appropriate certificate for use with the SSL protocol Without the proper certificate the SSL protocol will not work The LDAP server should have a facility for issuing a certificate request Click Import Click Finish Active session expiration If active session expiration has been enabled and if an MVP Client session remains idle for a specified period of time a dialog appears prompting the user to re enter their password to regain access to the application Active session expiration helps to prevent unauthorized users from accessing a MarkVision Client that has been left unattended User authentication 62 To use active session expiration 1 Goto MarkVision gt Administrative Settings or select Administrative Settings from the All Tasks list 2 Under the Intervals section of the dialog specify the active session expiration interval in minutes 10 to 60 minutes To
21. will not persist until the regular save interval has occurred To ensure that configured settings remain in place wait at least 10 minutes after making any changes to the settings before stopping the MarkVision Server Miscellaneous problems 123 Frequently Asked Questions How do I get to the server after installing Accessing the MarkVision Professional Server with the MarkVision Application In application form the client is installed locally so it can be launched just like any other program installed on the machine For example in Windows environments you can double click the MarkVision Professional icon on the desktop This version of the client does not use a Web browser After starting the application Enter the hostname or IP address of the machine running the MarkVision Server and then click Connect You can also click Browse to locate your server e If user accounts are enabled you are prompted to enter the name of a user account and its password e Click Login Accessing the MarkVision Professional Server with the MarkVision Web Client Since the MarkVision Web Client is browser based you need to open your browser and point it to the MarkVision URL If MarkVision Professional is your default Web server the URL is http lt your server gt markvision where lt your server gt is the IP address or hostname of the machine that is running the MarkVision Server If MarkVision Professional is not your
22. 6 0 such as MarkVision for Intranets or classic MarkVision we recommend that you uninstall the old version before attempting a new installation To export devices from classic MarkVision 1 In Classic MarkVision under the Configure TCP IP option click the Manage Print Server List button and then click Export to File Enter the location where you want the file stored Once you have exported the file you need to edit the file to accommodate the current MVP format Configure the file path to match the following naming convention IP Ip address or hostname read community name gt write community name gt Install your new version of MVP 11 0 and then click Load in the Device Discovery task Select your updated file Click OK The list is imported for discovery Getting started Once MarkVision has successfully installed you are ready to access the the MarkVision Client Invoking the MarkVision Client Select which version of the MarkVision Client you want to use You can use either the MarkVision Client Application or the MarkVision Web Client Opening the MarkVision Application In the application form the client is installed locally so it can be launched just like any other program For example in Windows environments you can double click the MarkVision Professional icon on the desktop or go to Start gt Programs gt Lexmark gt MarkVision Professional Accessing the MarkVision Web Client Since the MarkVis
23. Application and the MarkVision Web Client The MarkVision Application and Web Client are essentially the same program All folders filters devices and so on that are managed by the MarkVision Server are available to users of either the application or the client provided that the user has been granted access The Web Client requires the installation of the Java browser plug in Since the Web Client runs through a Web browser you can use it to access the MarkVision Server from any computer on your network What do the lines through some devices mean Because the nature of MarkVision Professional is such that all tasks are available all of the time it is possible to choose devices that do not support a given task For example not all printers can report their toner ink levels When this occurs the name of the device incapable of the selected task has a line through it If a device that does not support the current task is selected MarkVision Professional responds in the following way Fora single device selection the message Device Incapable of Task is displayed e When multiple devices are selected and one or more of them do not support the current task either of the following occurs For read only tasks such as status and toner levels MarkVision Professional displays the Device Incapable of Task message in place of the task information for that device All supported devices have their appropriate information displayed
24. Click Next In the Domains window select the domain of the computers you want to create print queues on In the Computers window select the host computers that you want to create print queues on Use the gt button to transfer the computers to the Selected Computers window Note Each domain can potentially list several computers To create printer queues on host computers under different domains repeat steps 5 and 6 selecting different domains with each pass until all of the desired host computers are present in the Selected Computers window Enter a network administrator user ID and password To gain access to the host computers a high level network administrator s user ID and password is required for security purposes If you do not have administrative rights on the host computers you are trying to access contact an administrator with the appropriate privileges If you are using the Windows XP operating system and the network administrator account does not include a password see For Windows XP administrator accounts without passwords Select the type of print object that you want to create on the host computer Select PCL PostScript or both PCL and PostScript Note MVP will attempt to locate and match the type of print object that is selected with the appropriate device and drivers by name comparison If the pre selected drivers are not your preference you can change them in step 10 Queue management 90 10 11 12
25. FS 9000 HP LaserJet 4050 Series Kyocera FS 9100DN HP LaserJet 4100 MFP Series Lexmark 4079 plus HP LaserJet 4250 DTN Lexmark C510 HP LaserJet 4350 DTN Lexmark C750 HP LaserJet 5000 Series Lexmark C752 HP LaserJet 5 5M Lexmark C760 HP LaserJet 5si Lexmark C762 HP LaserJet 8000 Series Lexmark C910 HP LaserJet 8100 Series Lexmark C912 HP LaserJet 8150 Series Lexmark C920 HP LaserJet 9000 Series Lexmark E230 HP LaserJet 9050N Lexmark E232 HP Mopier 320 Lexmark E234 System requirements 14 Printer table 3 Lexmark E234n Lexmark T63X Lexmark E320 Lexmark T640 Lexmark E321 Lexmark T642 Lexmark E322 Lexmark T644 Lexmark E323 Lexmark W812 Lexmark E330 Lexmark W820 Lexmark E332n Lexmark W840 Lexmark Optra Lexmark X422 Lexmark Optra C Lexmark X830e Lexmark Optra C710 Lexmark X832e Lexmark Optra Color 40 Minolta Color PageWorks Lexmark Optra Color 45 Minolta PageWorks 20 Lexmark Optra Color 1200 Minolta Magicolor 7300 Lexmark Optra E Minolta QMS Magicolor 2200 Lexmark Optra Ep Minolta QMS Magicolor 3100 Lexmark Optra K 1220 NEC SuperScript 1800 Lexmark Optra M Oki C5300 Lexmark Optra N Okidata C7350n Lexmark Optra Plus QMS Magicolor 2 Lexmark Optra S QMS Magicolor 6100 Lexmark Optra SC Ricoh Aficio 180 Lexmark Optra Se Ricoh Aficio 270
26. Home screen click Create New Enter your Action information in the setup screens that follow and then click 1 From the Event Type screen select Printer Device Status Alerts and then click 1 From the Events screen choose Output Alerts from the Categories list Select Paper Jam as the event and then click to add it to the Selected Events list Click 1 when you re ready to continue Select the devices you want to monitor and then click 1 Select Execute a Command Line on the MarkVision Server and then click 1 Note Because command lines are run on the MarkVision Server you must be logged in as the MarkVision administrator to select this option Enter the name of an executable command in the Command Path field Note Make sure the command you enter can accept the keywords you insert and write them to the end of a log file Select the keywords you want to appear in the log file and then click to add them to the Command Line Parameters field Note Make sure you insert the keywords in the correct order Click 1 when you re ready to continue From the Select a filter screen select Trigger on Either Active or Clear Note This creates two lines in the log file one that logs the time at which paper jams occur and another that logs the time they are cleared Click 1 and then complete the remaining steps Delaying Event notifications You can set up an Action to delay execution of its command unt
27. Jane applies the filter the folder will only display printers with paper jams or low toner Note When organizing a large number of printers based on frequently changing criteria such as paper jams we recommend that you use filters rather than folders to observe the affected devices The effort needed by the MarkVision Server to continuously update and repopulate folders can dramatically slow your system As a result populating folders based on static criteria saves network resources on larger printer networks Creating folders 45 You can also use the Load and Save buttons to import or export a filter set The Save button saves the filter criteria you have selected as a file which can later be retrieved using the Load button For more information on creating filters see Using filters Using filters The Filters screen lets you create a filter set which limits the number of devices visible in a list or folder to only those exhibiting the characteristics you specify Filters can have multiple criteria allowing for specific device selection When you create a folder you have the option to create a filter for that particular folder or load a previously saved filter and apply it to the folder A folder with no filter contains all the devices of its parent folder There are two types of filters e Basic Choose one or more common device characteristics as filter criteria Advanced Create multiple filter criteria some of which requir
28. LDAP Settings View or modify LDAP Settings for an MFP device MFP Manage Function Access View or modify Function Access for an MFP device MFP Optralmage Job Statistics Settings View or modify Optralmage job statistics settings for an MFP device MFP Specify External Destination File View or modify Optralmage external destination settings for an MFP device MFP Status View the current status conditions of multifunction devices Names of Devices View or modify a device s name NetWare View or modify the NetWare network settings Network Time Protocol Synchronize a print server s internal clock with the MarkVision Server Operator Panel Display a functional operator panel for a specified printer Operator Panel LCD Display the LCD display from the operator panel for a specified printer Operator Panel Lock Unlock Remotely lock and unlock a printer operator panel Outputs Summarizes device output options Associated with the Feature Overview tasks Output Bin Names View or modify a printer s custom bin names Page Counts View a printer s current page count information Paper Settings View or modify a printer s paper settings PCL View or modify a printer s PCL settings Personal Settings Personalize MarkVision to fit the way you work Picture of Printer Display a picture of a selected printer
29. MarkVision Client system e Windows 98 SE Me Windows NT Windows 2000 Windows XP Windows 2003 Server Mac OS X 10 2 8 or higher or a supported UNIX Client system e available hard disk space e Internet or TCP IP connection supported web browser such as Windows Internet Explorer 6 x or later Netscape Navigator 6 x or later or the Mozilla version that shipped with your operating system e Java 1 4 software update see table for specific operating systems Server system e Windows NT Service Pack 4 0 or later Windows 2000 Windows XP Windows XP SP2 Windows 2003 Server Windows 2003 Server SP1 Mac OS X server 10 2 3 or higher Novell 6 or 6 5 or a supported UNIX server system e 70MB available hard disk space e Internet or TCP IP connection Java 1 4 software update see table for specific operating systems Minimum RAM and processor configurations for multiple devices Total RAM on Processor speed Number of printers computer MB of computer MHz 1 250 128 350 251 500 192 500 501 1000 256 500 1001 2500 512 500 Note Managing more than 2500 printers requires additional servers System requirements 11 MarkVision Professional for UNIX systems MarkVision Professional for UNIX systems is available for all supported UNIX platforms that provide Java Runtime Envi ronment 1 4 2 Supported UNIX systems Operating system Version numbers Hardware
30. New and select the based on a specific device option Select the device whose settings you want to copy and then click OK Give the new policy a meaningful name such as Company Printer Settings Click Apply Apply the device policy Select the Device Policies Apply task Select the printers you want to update with the new policy from the device list If the printers you want to update do not show up in the list you can search for them See Finding the devices you want for help Using device policies 67 Select the device policy you created Company Printer Settings from the Device Policies list and click Apply Policy Check device policy conformance The Device Policies Check Conformance task displays a selected device s current settings in comparison to its applied device policy To access the task 1 Select Device Policies Check Conformance from the All Tasks list 2 Select the device you want to check for policy conformance 3 Compare the present device settings with the policy settings Scheduling device policies You can set up a schedule telling MarkVision when to apply specific policies on one or more devices This might be useful for resetting defaults for your devices each day or checking a device s conformance to a policy For scheduling information see Scheduling tasks Note Notall devices support the device policy task Unsupported tasks appear with a line through the device name Scheduling ta
31. Open the MarkVision Professional Installation package and follow the instructions on the Screen For a successful installation operating system must be supported by MarkVision Professional You must use a supported web browser To uninstall MarkVision Professional To remove MVP from a Windows system select MarkVision Professional in the Add Remove Programs application or go to Start gt Programs gt Lexmark gt Lexmark Software Uninstall For a Mac OS X system run the MarkVision Professional Uninstaller application located in Applications Utilities This will shut down both servers that are running and then remove all aspects of MarkVision Professional Windows default file locations MarkVision Application C Program Files Lexmark MarkVision Professional MarkVision Server C Program Files Lexmark MarkVision Server Granite Macintosh default file locations MarkVision Application Applications MarkVision Pro Client MarkVision Server Applications Utilities MarkVision Pro Server Control Installing MarkVision Professional for UNIX systems MarkVision Professional supports multiple UNIX operating systems Installing MarkVision Professional 19 HP UX 1 10 11 Download the MVP package file from the Lexmark Web site into the tmp directory and extract the package file usr contrib bin gunzip tmp markvision pro hpux11 pkg gz Start the System Administration Manager by typing usr sbin sam amp
32. Password List task if a network device s password is included in the list the user is provided access to any device that password applies to on the network Each entered password is displayed in uppercase in the device password list For security purposes because this list displays important device passwords we recommend that access to this task be limited only to authorized personnel To add a device password 1 Goto MarkVision Manage Global Password List or select Manage Global Password List from the All Tasks list 2 Click Add Adapter password conformance 53 3 Enter the new password 4 Click OK To edit a device password 1 Goto MarkVision Manage Global Password List or select Manage Global Password List from the All Tasks list Select the password you want to edit Click Edit Enter a new password Confirm the changed password Click OK o0 Ff OO To delete a device password 1 Goto MarkVision gt Manage Global Password List or select Manage Global Password List from the All Tasks list Select the password you want to delete from the list Click Remove Click Yes Note Click Remove All to delete all passwords from the list Confidential print job settings For some supported printers confidential print jobs can be associated with a PIN access number that a user must enter at the printer operator panel before the document will be printed This prevents unauthorized users from gaining access to con
33. Profiles 1 Goto MarkVision gt Device Discovery gt Manage Discovery Profiles 2 Select the profile from the Discovery Profiles window that encompasses the devices that you want to discover Click Start MVP communicates with the devices included in the selected profile To stop a discovery at any time click Stop Discovery Note Performing a discovery with the Full Discovery profile or any profile that includes all of the devices on your network requires a large amount of CPU usage Running a full discovery can render the MarkVision Server virtually unusable while the discovery is executing For a more in depth look at discovering devices see Adding and removing devices Quick Find task The Quick Find task is capable of initially discovering devices and filtering a device search for previously discovered devices While searching by TCP IP address multiple devices can be discovered using a wildcard variable when typing in the criteria for the TCP IP address You can use a zero 0 or asterisk as a wildcard character when performing a Quick Find based on a network subnet For example in order to find all the printers on the 122 subnet the user would type in the address value 138 188 122 0 This would find devices with IP addresses of 138 188 122 2 138 188 122 3 138 188 122 4 and so on Note If you enter a TCP IP address MarkVision Professional first checks the list of devices already discovered If the address is not
34. Quickly troubleshoot printing issues on the network and fix them before they become critical and disruptive e Remotely perform printer and printer adapter maintenance and routine updates With MarkVision Professional you can e Diagnose and fix printing problems using Quick Find to locate a specific device on the network Use extensive Filters to find and group devices based on one or more characteristics such as color capability input capacity speed and multifunction capabilities or conditions such as cover open low toner low paper and paper jam e Configure settings on multiple devices simultaneously with customizable device policies Introduction to MarkVision Professional 7 Display devices that meet predefined criteria such as Toner Low so you can fix problems before they affect user productivity e Schedule time intensive activities such as company wide device discovery or updating print server firmware when network use is at a minimum e Prevent unauthorized access to devices on the network e Download plug ins for additional device support at runtime Note This book is written for administrators To complete these tasks successfully you should have a working knowledge of your network hardware and software Terms used in this document MarkVision Professional also referred to as MarkVision or MVP refers to the components that make up MarkVision Professional the MarkVision Server the MarkVision Web Client
35. Server enter 00000000 zeros for the network number If you do not know the network number of your print server you can find it on the print server setup page under the NetWare settings 7 Click OK to return the Manage Discovery Profiles screen The entered address or address range is now listed under the Include tab 8 Click Apply Note If you want to discover a device or group of devices without creating a profile see Adding devices Discovering devices 1 Goto MarkVision gt Device Discovery gt Manage Discovery Profiles 2 Select the profile from the Discovery Profiles window that encompasses the devices that you want to discover Click Start MVP communicates with the devices included in the selected profile To stop a discovery at any time click Stop Discovery Note Performing a discovery with the Full Discovery profile or any profile that includes all of the devices on your network requires a large amount of CPU usage Running Adding and removing devices 41 a full discovery can render the MarkVision Server virtually unusable while the discovery is executing Including and excluding devices The Include and Exclude tabs on the Manage Discovery Profiles screen display lists of devices that are to be included or excluded from the profile s current device list respectively When creating a profile if there are certain devices that were listed in the device range that you entered that you do not want to include in
36. Server or a remote host or choose to embed it in an e mail message To send an e mail message 1 Enter the recipient s e mail address in the To field Make sure you separate multiple e mail addresses with a comma 2 Enter optional e mail addresses in the Cc field Make sure you separate multiple e mail addresses with a comma Enter the purpose of your e mail in the Subject field Enter your e mail message in the Body field Add keyword s to any text field by Selecting a keyword from the Keywords list and then clicking Typing the keyword directly into the field 6 Click 1 when you re ready to continue Note If you have not set up your SMTP mail server you will be prompted to enter your mail server and mail path information To execute a command line on a remote host 1 Enter the remote host information in the Hostname Username and Password fields Enter the name of an executable command in the Command Path field Add keyword s to the Command Line Parameters field by Selecting a keyword from the Keywords list and then clicking Typing the keyword directly into the field 4 Click 1 when you re ready to continue To execute a command line on the MarkVision Server 1 Enter the name of an executable command in the Command Path field 2 Add keyword s to the Command Line Parameters field by Selecting a keyword from the Keywords list and then clicking 8 Typing the keyword directly in
37. Status of Printer View the current status conditions of selected printers Status Overview View the LCD panel picture of printer and status of printer for selected devices Storage Devices View information about a printer s storage devices such as hard disks and flash memory Supplies On the Web Open a Web page where printer supplies can be ordered TCP IP View or modify the TCP IP network settings Technical Support On the Web Open a Web page where technical support for Lexmark products can be obtained Toner Ink Levels Monitor toner or ink levels for a specified printer User s Guide Opens the MarkVision Professional User s Guide User Accounts and User Groups Create or edit individual accounts or account groups to restrict access to certain tasks User s Table Configure user printing privileges on devices that support Print Permissions Technology Basics 38 Task Function Web Page Print Server Open a Web page displaying settings for a selected device WLAN Setup and configure wireless devices Lexmark N8050 Basics 39 e Configuring MarkVision Professional Dorr Adding and removing devices MarkVision Professional lets you search your network for devices such as printers and print servers You can then schedule and configure discoveries to suit your needs Once devices are discovered their locations are stored on t
38. a new server password 1 Click the Synchronize with Server button 2 Click the I want to change the communication password of the server before synchronizing check box 3 Click Yes 4 Enter the new server communication password 5 Click OK Secure communication 59 To remove the device communication password 1 Click Remove Password 2 Make sure the device has not been locked down For more information on printer lockdown see Using the Printer Lockdown task 3 Click Yes Using the Printer Lockdown task 1 From the MarkVision Professional Home Screen go to Settings Security Printer Lockdown or select Printer Lockdown from the All Tasks list 2 Select the devices that you want to establish a password for using either the Quick Find or Folders tab in the Find Results window You can use Ctrl click to select multiple devices Note Devices that are not capable of secure communication are displayed with a red circle and slash over the device icon in the Find Results window 3 Click the Lockdown check box to lock down the device To remove lockdown from a device uncheck the check box Secure viewing of encrypted hard disk drives Some supported devices contain encrypted hard disk drives to prevent information stored on the devices from being compromised MVP is capable of retrieving hard disk drive information without interfering with the security of the device If the device has an encrypted hard disk drive and is communi
39. action that you have created is displayed If you are satisfied with the action click Yes and then 1 to enable the Tivoli event adapter Note After creating a Tivoli event adapter in MarkVision Messenger you must then configure the Tivoli server for Messenger alerts Refer to your Tivoli documentation for details on how to configure your Tivoli server How do MarkVision Messenger 112 Troubleshooting QD Problems with user accounts and account groups Error reading account When you log in MarkVision validates your account by requiring a user name and password At login if you see A message that indicates there was an error reading accounts Possible causes The user name or password you entered is invalid See Error reading password e You have logged in to the wrong MarkVision Server The MarkVision Server is not running file containing your account information is corrupt There is a problem verifying the account information with the LDAP server if LDAP authentication has been enabled User actions Contact your administrator Administrator actions From the Services control panel verify that the MarkVision Server is running on the Web server If the service is not running 1 Stopand restart the service 2 Ask the user to attempt to log in again If the service is running 1 Login to MarkVision using the default administrator username and password 2 Reconfigure or add the user s a
40. and the Web site files that enable remote installation of MarkVision Professional MarkVision Web Client refers to MarkVision Professional running through a browser MarkVision Server refers to a server that collects data from network attached printers and provides information to MarkVision Clients Note Within this document printers and print servers are in some instances referred to as devices What s new in MarkVision Professional 11 0 MarkVision Professional 11 0 includes several new features and enhancements to provide even greater control of your network devices e Secure communication MVP 11 0 provides the option to implement secure communication between the MarkVision Server and devices that support the same security protocol reducing the possibility of either user information or device commands from being compromised when administrators work with the devices over the network Bookmark Management The Bookmark Management feature lets a user save links or bookmarks in printer permanent memory These bookmarks point to printable documents that are stored on remote servers or on the Internet and can then be accessed through the printer operator panel of a supported device MVP s Bookmark Management feature also allows a user to organize bookmarks into folders and to protect access to bookmarks with a secure PIN access number Wireless device support 11 0 provides the capability to configure the wireless sett
41. be added To create a new folder 1 5 Go to Actions gt Bookmark Management or select Bookmark Management from the All Tasks list Click the Create New Folder Icon at the top of the Bookmark Management window Enter a folder name up to 25 characters in length If you choose you may also assign a PIN number to the folder A user will be required to enter the PIN when trying to view the contents of the folder or when trying to print the contents of the folder from a printer operator panel The PIN should be four digits long using the numbers 0 9 Click OK Creating a new bookmark 1 Go to Actions Bookmark Management or select Bookmark Management from the All Tasks list Select the folder location where you want to place the bookmark Click the Add Bookmarks icon located at the top of the Bookmark Management window The Bookmark Properties dialog opens Under the Bookmarks tab enter the bookmark name and the URL location for the corresponding document If you choose you may also assign a PIN number to the bookmark A user will be required to enter the PIN in order to print the bookmark from a printer operator panel The PIN should be four digits long using the numbers 0 9 Verify that the settings listed under the remaining dialog tabs are appropriate for the document that will be printed when the bookmark is accessed Most settings will be set to the existing printer defaults Click OK to create the bookmar
42. filters and rediscovering devices As a result MVP provides the option of either moving an entire MarkVision Server or exporting specific settings for folder configuration and MarkVision Messenger actions to a file to be imported on another server The following steps describe a method of creating a backup of MarkVision Professional s customized data and integrating that data onto a new machine 1 Stop the MarkVision Server 2 Back up the directory in which the customized data files are stored n Windows the default directory is C Program Files Lexmark MarkVision Server granite data e Mac and UNIX the default directory is var spool markvision data Install the MarkVision Server on the new machine Stop the MarkVision Server Monitoring printer supplies 84 5 Replace the data files saved in step 2 into the same locations the new machine 6 Restart the MarkVision Server Note The listed files do not contain settings for window and frame sizes or positional information Starting and stopping the MarkVision Professional Server on a Windows system For Windows 2000 1 Goto Control Panel gt Administrative Tools gt Services and select the MarkVision Server 2 Click Start Stop Note You can use the same process to start or stop the MarkVision Web service For Windows NT 1 Goto Control Panel gt Services and select the MarkVision Server 2 Click Start Stop Note You can use the same process to start
43. in The MarkVision Web Server is automatically installed along with the MarkVision Server MarkVision Professional relies on technology that is specific to the web server that it provides so it is not possible to use other web servers to make MarkVision available During installation you are given the choice to make the MarkVision web server the default server on the machine This allows the browser based application to access the server from the standard port 80 which requires no additional numbering in the URL When this option is rejected the MarkVision Web Server listens for HTTP requests on a non standard port 9180 that should not interfere with any other existing web servers Note If another web server is listening on port 80 the option to have the MVP Server listen on the default web port 80 is not present As an administrator if you already have a department or corporate web server on which you want to publish the URL to access MarkVision Professional or Messenger we recommend that you create a URL on your current web server that automatically forwards the user s browser to the URL used by either tool Installing MarkVision Professional for Windows and Mac OS X systems To install MarkVision Professional 11 0 1 Goto www lexmark com 2 Click Products and Supplies Installing MarkVision Professional 18 Click Software Click MarkVision Professional Download the MarkVision Professional 11 0 package o0 fF Oo
44. into the GNU Network Object Model Environment GNOME Integrating installs GNOME icons actions and online Help To integrate MarkVision Professional into the GNOME 1 Make sure you have root user authority 2 Type the following in the command line usr mv pro bin mark2gnome On some GNOME systems the MarkVision Professional GNOME icons may not appear after installing the MarkVision Professional GNOME snap in The icons appear after logging out and logging back in again Removing the MarkVision Professional GNOME When removing the MarkVision Professional Client package you must manually remove the GNOME snap in Installing MarkVision Professional 26 To uninstall the GNOME snap in as root type the following in the command line 4 usr mv pro bin mark2gnome Finding space to install MarkVision Professional Some operating systems require you to install MarkVision Professional in a particular directory If the file system containing that directory is full you can create a symbolic link that points to a directory in another file system The symbolic link appears to be a real directory but the files are actually installed in the location the link points to For example to appear to install MarkVision Professional in disk2 lexmark do the following 1 Create a directory in the location where you want the packages to be installed For example to install the disk2 file system mkdir disk2 lexmark 2 Create a symbolic link
45. maps that correspond with the hierarchy of your printer folders For example you could create a folder for the state where a group of printers are located Within that folder you might create a sub folder for the city Additional subfolders could contain printers grouped by the building or floor number Create a corresponding map for each folder Create maps using any graphics application that saves in JPEG or GIF format You can create an original image or develop your graphic using a scanned image like an area map or building plan Save the image in JPEG or GIF format You can then select the graphic from the Map task in MarkVision Using a map 1 Select Map from the All Tasks menu or select a folder and click View gt Map Select a folder Click the Map icon in the lower part of the window Select the map you want to use or click Browse to find the graphic you want to use 4 Arrange the device icons on the map image to represent its location in your organization and then click Apply Note A yellow border around a device icon indicates that the device is in a warning state a red border indicates an error state Creating maps 83 Monitoring printer supplies There are several methods you can use to monitor printer supplies If you are responsible for monitoring multiple printers Select Folder Configuration from the All Tasks menu and create a folder with a filter based on the status criteria you are interested in For examp
46. menus With the Personal Settings task you can also configure the level of message detail and other miscellaneous options Note Frequent tasks are also available when you right click a device in a context menu Layout The left pane of the MarkVision Professional window is typically used to select one or more devices You can find the devices you want by using the Quick Find feature or Folders Task information for the selected device s appears in the right pane Using Quick Find To use the Quick Find feature select the type of field that you want to search enter or select the appropriate value for that search field and then click Find The search fields that you can select from are IP Address Hostname Device Name e Hardware Address Model Printer Print Server e Property Tag Serial Number Other Basics 32 IP addresses should be the dot notation form of X X X X for example 192 168 12 34 To perform a network discovery search a subnet use a zero 0 or asterisk as a wildcard For example 192 168 0 0 would search the entire Class B network finding all devices whose address begins with 192 168 You can also enter SNMP community names to change the read or write access privileges associated with Quick Find To change the read write privileges go to MarkVision gt Administrative Settings or select Administrative Settings from the All Tasks list Then select the Quick Find tab The default val
47. multiple items Click the arrow to move the selected items into the Columns In Use box You can then arrange the columns by using the up and down arrows For example if you wanted Duplex Option to be the first column of the table you would move it to the first position in the Columns In Use box Choose how to sort the rows of your table For example if you choose Color from the Sort Custom Table By list and then click Ascending your table lists color printers first If you want your Custom Table to be a Frequent Task click the Frequent Task box in the upper right corner Your custom table is then available from the MarkVision Professional toolbar or when you right click a device Click Apply Your Custom Table is also available by selecting View gt Custom Tables gt lt your custom table gt Viewing a custom table 1 2 Select the devices you want to appear in the table Select your custom table from the All Tasks menu or select View gt Custom Tables gt lt your custom table gt Your custom table appears To print your custom table click Print To export your custom table click Export To edit a custom table while viewing it e Reorganize columns by dragging them e Click a column heading to sort by that column Right click the table to save your changes or reset to the default column and sort order Note These changes do not change the table settings as defined in the Custom Tables task they are unique t
48. name in the Remote Directory column Click Next Select the device or devices to which you want to download the selected file s Resource Management Resource Management is a new task in MarkVision Professional 11 0 that lets you upload various resource files such as fonts and overlays to the MarkVision Server These files can then be distributed to your Lexmark network devices that have hard disks and or Flash SIMMs Unlike the Generic File Download task which normally handles the distribution of miscellaneous files to your network devices Resource Management is capable of handling the more complex formatting information involved in installing fonts and overlays The Resource Management task supports the following font and overlay types SFP PCL Bitmap Font TTF True Type Font PFB Type 1 Font Overlay PCLXL Overlay PS Overlay PCL5 Using the Resource Management task Uploading resource files to the MarkVision Server 1 Go to Actions Resource Management or select Resource Management from the All Tasks list On the left side of the dialog under the Resources folder select the folder of the font or overlay type that you want to upload to the MarkVision Server Resource Management 71 Click Upload to browse for the font file s that you want to load on the server In the Upload Resources dialog enter the file name in the file field or click Browse to locate the file s Note To upload multiple files simultaneous
49. pointing to the directory you created For example ln s disk2 lexmark opt lexmark Installing MarkVision Professional for a Novell NetWare server MarkVision Professional 11 0 supports the use of Novell NetWare 6 and 6 5 as a server platform The Novell server must have a Java 1 4 2 VM installed in order for the MarkVision Server to work properly The MVP Client system is currently not supported on Novell systems 1 Login to your NetWare Server from a Windows system 2 Runthe installer and extract the installation files to a directory on a volume that you can access from your system console 3 If you have an existing version of MarkVision Professional installed you will need to stop the MVP Server processes before upgrading To stop the MVP Server processes enter the following command at the server console SYS LEXMARK MVPS MVPWEB stop At the server console load NWCONFIG Choose Product Options Choose Install a product not listed 0 A Specify the path to the directory determined in step 1 Press ESC to cancel the installation Press F3 to specify the directory path 8 At the installation prompt press Enter to continue the package installation Installing MarkVision Professional 27 To stop the MarkVision Server To save the MarkVision Server settings during a Novell Server shutdown or reset add the following commands to the SYS SYSTEM SHUTDOWN NCF file At the server console enter the following command
50. press Enter Using the MVP UNIX Client from a Web browser Once the MarkVision Web server is configured a MarkVision Web Client starts when you connect to markvision on that server with your browser For example to start a MarkVision Web Client on a Web server whose IP address is 190 168 112 21 point your browser to the following URL http 190 168 112 21 9180 markvision Starting MarkVision Professional When you open MarkVision Professional for the first time select the server you want to use Enter the computer hostname or IP address of the machine running the MarkVision Server or click Browse to locate it and then click Connect If you click Browse to locate a supported MarkVision Server the display will list several server details This provides you the opportunity to select which instance of the MarkVision Server you want to use based on each individual server s current status For example If you have multiple instances of the MarkVision Server on your network and multiple clients are currently active you can select Getting started 30 the supported server that holds the least number of connections allowing you faster access to MVP Clicking Hide Details will remove the server details from the display Once you have connected to a MarkVision Server the setup wizard appears Use the steps outlined in the wizard to e Configure MarkVision Professional to your specific needs e Locate and organize devices across your
51. remove active session expiration delete the current number in the box 3 Click OK Account password expiration To reduce the likelihood of a password being compromised administrators can choose to set a password expiration interval for user accounts After a specified amount of time a user account password will become invalid forcing users to regularly change their MVP passwords Account password expiration applies to all users with the exception of the administrator unless LDAP Server authentication has been enabled If LDAP Server authentication is used account password expiration will not be enabled as password security will depend on your company s existing password security and network protocols Note To eliminate the need for the administrator to change each user account password for every expiration interval all users should have access to the Change Password task To set the account password expiration interval 1 Goto MarkVision gt Administrative Settings or select Administrative Settings from the All Tasks list 2 Under the Intervals section of the dialog specify the account password expiration interval in days To remove the password expiration interval select Never 3 Click OK To change your account password Go to MarkVision gt Change Password or select Change Password from the Tasks list Enter your current password Enter your new password N 2 Confirm your new password If the password
52. run as a normal user with no special privileges Therefore we recommend using an existing user ID or to create a special user ID for this daemon to run as The default user ID is user nobody Most modern UNIX systems ship with this ID pre installed If you want to change it and use a different ID for example markvision create the user ID before running the setup script The setup script checks if the MarkVision Server is currently running and if so will exit prompting the user to stop the server using the appropriate If the server is not running it prompts for the user ID and verifies its validity Once the user ID is verified the MarkVision Server starts The following shell scripts are used during the MarkVision Server setup and startup process e usr mv pro bin findJava e usr mv pro bin MvService e usr mv pro bin MvWebService Installing MarkVision Professional 23 FindJava This script is used by multiple scripts to locate the appropriate version of Java Virtual Machine on the system This script attempts to find the path to the java binary in standard system locations If the JVM is not found in standard system locations it tries to search the PATH environment variable for the JVM If the search for the appropriate JVM fails it exits with an error message informing the user that a suitable JVM was not found It also indicates the appropriate JVM version s required to run the MarkVision Server software
53. sure that LDAP authentication is configured correctly both in MVP and your LDAP server Forgotten password When you log in MarkVision validates your account by requiring a user name and password Problems with user accounts and account groups 114 If you have forgotten your password User actions Ask your administrator to reset your password Administrator actions Reset the user s password 1 Click User Accounts and Groups from the All Tasks menu 2 Select the appropriate account 3 Change the password information as necessary Problems with network devices MarkVision is unable to find a network device 1 2 Make sure the printer is turned on and is ready Make sure the LAN cable is plugged into both the print server and into the LAN and is working properly If you are using an INA e Make sure the print server is properly installed and enabled Print a setup page for the printer See your print server documentation for instructions The print server should appear in the list of attachments on the setup page Make sure TCP IP on the print server is activated The protocol must be active for the print server and MarkVision to work You can do this from the printer operator panel If you are using an ENA e Check the print server lights Refer to your print server documentation for instructions e setup page from the print server Refer to your print server documentation for instructions Make su
54. that you want to associate with the event you are scheduling click Finish The scheduled event now appears in the calendar window of the Scheduling task Note To schedule a device discovery use the Device Discovery task Managing plug ins You can download and install new MarkVision plug ins on your MarkVision Server for added device support The plug ins you install will in most cases also contain downloadable client components Relevant client information then downloads to your workstation when you log into the MarkVision Server To access the Software Update Manage Plug Ins task select MarkVision gt Software Update Manage Plug Ins on the MVP Home screen or select Software Update Manage Plug ins from the All Tasks list The Manage Plug Ins screen lists all of the plug ins that are currently installed A list of all of the currently installed plug ins is also available on the About MarkVision Professional screen which you can access through the About task If there are no plug ins listed you can download the current updates from the Lexmark Web site at www lexmark com The manage plug ins screen then provides two management options Remove and Install New Managing plug ins 69 Remove The Remove option lets you uninstall a selected plug in First select the plug in s that you want to uninstall from the list Click Remove This removes the selected plug in s from the server and the client The uninstall script o
55. the profile select the Exclude tab and aad that device to the exclude list You can then use the Remove and Remove All buttons to remove devices from the include exclude lists Examples f you are the network administrator and know the addresses of routers and computers your network and do not want to have extraneous traffic created by the discovery add the addresses of your routers and computers to the exclude list f you want to manage all printers on the 70 subnet except for the secretary s printer add the 70 subnet in your include list and then add your secretary s printer address in your exclude list Advanced features To configure advanced device discovery features click the Advanced tab from the Device Discovery main window The following are features that may be customized for an advanced device discovery profile e Query each address MarkVision Professional sends an individual query to each address specified in the device discovery e SLP Multicast MarkVision Professional sends a single SLP Service Location Protocol request over the network An SLP Multicast only generates a brief spike in network traffic Also search for other vendors devices MarkVision Professional discovers non Lexmark devices on the network Maximum number of seconds to wait for a device to respond This specifies the maximum amount of time to wait for a device response during device discovery Adjust this value if devices are no
56. this example And was used to build a compound condition The While loop is only entered or repeated if the event is active for Tray 3 The code within the loop is the same as the code for the Trigger on Active filter except the TimeIsAfter condition is set to wait 1200 seconds 20 minutes Trigger on Either Active or Clear filters Choose the Trigger on Either Active or Clear filter if you want to set your Action to execute each time a condition becomes Active or Cleared For example let s say you want to keep a log of all printer paper jams so you can determine the average time it takes for a jam to be cleared When a paper jam occurs the printer generates an event with a state of Active This satisfies the condition of the filter and executes your Action When the paper jam is cleared the printer generates another event with a state of Clear This event also satisfies the condition of the filter and executes your Action You now have two lines in your log file one with the time at which the paper jam occurred and another with the time it was cleared Trigger on Active filters Choose the Trigger on Active filter if you want to set your Action to execute its command only when a condition becomes Active When you pull out a tray the printer generates a Paper Tray Missing event with a state of Active This satisfies the condition of the filter and executes your Action perhaps by sending an e mail notification When you push the tray ba
57. 1 Goto MarkVision gt Export Server Settings or select Export Server Settings from the Tasks list Browse to the location where you want to save the server settings file Name the file Click Export Importing MVP Server settings 1 Goto MarkVision gt Import Server Settings or select Import Server Settings from the Tasks list Browse to the server settings file you want to use Click Import Moving the MarkVision Server 86 Flashing print servers Periodically you may need to rewrite the flash memory inside one or more of your print servers For example let s say Customer Support recommends you upgrade to a newer or different version of firmware to solve a network printer problem You can also flash your print servers to take advantage of new functions available in the latest version of firmware Use MarkVision Professional to flash multiple print servers simultaneously Note Not all print servers are supported All supported firmware flash files are available free of charge from the Lexmark Web site You can access the Web site by selecting Firmware On the Web from the All Tasks List or by visiting www lexmark com To flash Lexmark print servers 1 Download the latest flash files from the Lexmark Web site Store these files in a safe place for example 2 Select the Firmware Download Print Server task from the All Tasks list or click Actions gt Firmware Download Print Server from the me
58. 13 14 15 Click Next Verify that the print queue information is correct for each host computer in the queue creation table If the default settings are incorrect select the table entry and modify each of the fields in the dialog below the table Click Select to open the Print Driver dialog Select the appropriate driver source radio button Server target computer or MVP Server Select the driver from the list then click OK If the driver is not included in the list a Make sure the MVP Server radio button is selected as the driver source b Click Add browse to the driver then click OK c Select the driver from the list then click OK To remove a print object from the list to be created select the table entry that contains the print object you want to remove and click Remove Click Apply to save any changes and then click Finish To remove print queues 1 Go to Actions Queue Management Remove Windows Print Objects or select Remove Windows Print Objects from the Tasks list Select the domain of the host computer that you want to access Select the host computer that contains the queue you want to remove Use the button to add the computer to the Selected Computers window Enter a network administrator user ID and password Click Next Select the print queue or queues that you want to remove from the list of print objects present on the system Click Finish For Windows XP administrator acc
59. Click Finish to begin the download Bookmark Management The Bookmark Management task lets the user create and save printer bookmarks in a printer s permanent memory A printer bookmark is a link to a document that is stored on a Web server or the Internet When a bookmark is called from the BOOKMARKS menu on a supported printer s operator panel the document the bookmark points to is printed A supported printer in this case indicates a printer that utilizes sufficient memory to store bookmarks and includes the appropriate operator panel and menu Existing bookmarks may also be loaded into the Bookmark Management task to be organized in folders and then distributed to supported printers accross the network Multiple bookmarks can then be saved as a configuration file allowing the distribution of bookmark sets to devices with a single action In addition the Bookmark Management task also facilitates the following bookmark management options e Protecting an individual bookmark folder or bookmark set with a Personal Identification Number PIN Loading bookmarks from a printer using an IP address or host name e Setting or changing bookmark properties including name URL and available print settings such as duplex orientation and copies Bookmark Management 73 Using the Bookmark Management task Creating folders The Bookmark Management task provides a default root folder called BOOKMARKS to which additional folders or bookmarks can
60. K and then complete the remaining steps Monitoring specific device paper trays You can use a filter to narrow the Events that trigger your action Let s say you configured Tray 2 on all your devices for your company s letterhead and you only want to monitor for Load Paper or Envelope events on Tray 2 For this example the Trigger on Active or the Trigger on Either Active or Clear filter is not sufficient To write a custom filter to monitor specific paper trays From the MarkVision Messenger Home screen click Create New Enter your Action information in the setup screens that follow and then click 1 From the Event Type screen choose Printer Device Status Alerts and then click 1 N 2 From the Filter Type screen choose Custom and then click 1 How do MarkVision Messenger 109 5 Inthe text field enter a script that only executes the command when the parameter is the paper tray you want to monitor For example IfThen EventDataIs location Tray2 Distribute 6 Click 1 and then complete the remaining steps Sending an e mail You can create an Action to automatically send an e mail to someone when a specific event occurs For example your network administrator must be notified each time an Operator Intervention Alert occurs but he is rarely at his desk If your administrator has an alphanumeric pager you can set up the Action to send an e mail to his pager and promptly alert him when the e
61. LEXMARK MarkVision Professional 11 0 User s Guide June 2005 WWW lexmark com Lexmark and Lexmark with diamond design are trademarks of Lexmark International Inc registered in the United States and or other countries 2005 Lexmark International Inc 740 West New Circle Road Lexington Kentucky 40550 Edition June 2005 The following paragraph does not apply to any country where such provisions are inconsistent with local law LEXMARK INTERNATIONAL INC PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time References in this publication to products programs or services do not imply that the manufacturer intends to make these available in all countries in which it operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program o
62. MarkVision Messenger work 95 specify that your Action only respond when Tray 3 is removed from monitored printers See Custom filters for more information Send device status alerts to a Tivoli event server MarkVision Messenger contains a custom event adapter that integrates with Tivoli s event management console This event adapter lets administrators use the Tivoli event console to monitor printer events across a range of devices in real time In order for Tivoli to display printer events you must first setup the Tivoli event adapter by creating an action in MarkVision Messenger What are Actions Actions are associations that let you execute event driven commands They can be set up to occur automatically as well as conditionally or repeatedly You can specify which commands MarkVision Messenger executes when device status events such as Paper Tray Missing or Toner Low occur or when devices enter and or exit a specified folder on the MarkVision Server See How does MarkVision Messenger work for more information about using Actions Simple Filters By using the Simple Filter you can set your Action to execute its command when a device is added to a folder removed from a folder or both For example If you create a folder that contains printers whose page count is greater than 10 000 once a printer s page count exceeds that amount the printer is added to that folder If you create a folder that contains printers with a flash de
63. Task bar menus accelerator key combinations that invoke menu items without navigating the menus and the ability to jump through the different elements of a dialog screen using either the F6 function key which navigates between sections of the dialog or the Tab key which navigates specific components in a section MarkVision tasks There are a variety of tasks you can perform using MarkVision Professional and a variety of ways to access them Basics 33 The All Tasks list on the MarkVision Professional Home screen The menus for example MarkVision Personal Settings e MarkVision Professional toolbar also available by right clicking a device MarkVision Professional MVP Home screen Note Because of its customizable user environment your version of MarkVision may contain a different set of tasks than those listed below All Tasks list The following table briefly describes the tasks available from the Tasks list EET Function About View the version information of MarkVision Add Devices Search networks and add devices to MarkVision Professional Administrative Settings Change settings regarding how MarkVision Professional obtains information from the server AppleTalk View or modify the AppleTalk network settings Application Links Configure external applications to launch from MarkVision Bookmark Management Create save and edit printer bookmarks in a p
64. Vision Server is your default Web server you can access MarkVision Messenger from any browser by entering http yourserver messenger Where your server is the TCP IP hostname or address of the workstation on which you installed the MarkVision Server For example if you installed the MarkVision Server and MarkVision Messenger on a workstation with an address of nexus dev yourcompany com you would enter http nexus dev yourcompany com messenger Notes e MarkVision Messenger requires at least one MarkVision Server to be running on your network f MarkVision Professional is not your default Web server you will need to add the 9180 port number to the Messenger URL http yourserver 9180 messenger Installing MarkVision Messenger MarkVision Messenger requires at least one MarkVision Server to be running on your network If you choose you can run MarkVision Messenger multiple times on the same workstation However each instance of the client must use a different configuration directory How does Mark Vision Messenger work MarkVision Messenger communicates with the MarkVision Server to let you create and configure automated responses to printer events These responses are called Actions When you create an Action you must specify three things MarkVision Messenger 93 type of event your Action will monitor The devices your Action will monitor The type of command your Action will execute With MarkVision Me
65. am com The subject will be Paper and the body will be similar to There is a paper jam at 123 123 123 123 model generic printer In this example 123 123 123 123 is the TCP IP network address of the print server to which the printer is attached and generic printer is the model name of the printer Where is the README file If MarkVision Professional was installed in the default location the README text file can be found in For Windows users e Click Start gt Programs gt Lexmark gt MarkVision Professional gt MarkVision Professional ReadMe For UNIX users e usr markvision docs readme For both Windows and UNIX users e You can link to the README file at http your server gt markvision where lt your server gt is the IP address or hostname of the machine that is running the MarkVision Server Note If MarkVision Professional is not your default Web server you need to change the URL to http lt your server gt 9180 markvision Where is the README file 131 How do I change the MarkVision Web Server port The port upon which the MarkVision Web Server responds to web requests is also configurable It may become necessary to do this if you want to simplify the Web Client URL to make requests on port 80 the standard port for web browsers eliminating the need to specify 9180 in the MarkVision URL For Windows based machines the MarkVision Web Server port may be changed by editing the server xml fil
66. are you can redistribute it and or modify it under the terms of the licenses referenced above These licenses do not provide you any rights to Lexmark copyrighted software Software source code This product includes software JmDNS 0 2 developed and distributed by Arthur van Hoff and Ric Blair and distributed according to the GNU Lesser General Public License v2 1 http www gnu org copyleft lesser txt The sourcecode is available locally at Windows install dir gt MarkVision Server granite src jmdns_src zip Linux Mac usr mv pro src jmdns src zip Novell SYS LEXMARK MVPS SRC UMDNS_SRC ZIP Contents T Chapter 1 Introduction to MarkVision Professional 7 erifofo U odio e 7 Terms used in this document rone itr nnne nnn 8 What s new in MarkVision Professional 11 0 8 MarkVision COoMponentsS E EE E o o S S 9 System requirements ncc tara 11 Chapter 2 Using MarkVision Professional 17 Installing MarkVision 17 Getting Started RR oo oo 29 32 Chapter 3 Configuring MarkVision Professional 40 Adding and removing devices 40 Creating TolderS er 44 Using rt 46
67. ased utility e MarkVision Web Client Installs a Web browser based version of the MarkVision Client to the MarkVision Server allowing you to access MVP from a remote location using a browser Because the installation process is operating system specific there are different install packages that can be used for this version of the client These files include Using MarkVision Professional 17 e Windows Web package e Mac OS X Web package UNIX Web package Java runtime environment is required When you are installing the MarkVision components a dialog will appear that shows the hierarchy in which the different components can be installed You can install the MarkVision application and the MarkVision Server separately the application only requires that one instance of the MarkVision Server be installed somewhere on the network not necessarily on the same machine Note For Windows based operating systems you must also be sure to select the parent branches in the hierarchy if you want to include any items located in a sub branch Installation notes In order to run the Web Client you must first enable your web browser to support Sun s Java Runtime Environment JRE by installing the Java Plug in In Windows environments the plug in is provided and the user is automatically prompted to install it the first time they run the MarkVision Web Client Note The MarkVision Client program does not require the installation of the browser plug
68. bind protected by SSL or a secure bind using Kerberos Note The only directory service that MarkVision Professional 11 0 currently supports is Microsoft Active Directory When enabling LDAP server authentication administrators have three modes of LDAP authentication to choose from Anonymous simple Default and secure The use of each of these modes of authentication is determined by how the LDAP server is set up To use simple LDAP authentication an MVP Server account will need to be set up on the LDAP server Also when using simple LDAP authentication to utilize SSL select the SSL check box and then select the appropriate SSL certificate from the store to complete the setup If using secure Kerberos LDAP authentication the need to set up an MVP Server account will be determined by the current Kerberos configuration For information on determining the need to set up an MVP Server account for Kerberos see your Kerberos documentation To enable LDAP Server authentication LDAP Server authentication is only accessible through the Master Administrator account If you are upgrading from a previous version of MarkVision Professional open the User Accounts and Groups task under the MarkVision menu or select User Accounts and Groups from the All Tasks list Select the administrator account and click Edit If MarkVision Professional is being installed for the first time the option to set up LDAP Server authentication will be available whe
69. cating over a secure channel an administrator can use the Storage Devices task to view the drive As a precaution if the hard disk drive is encrypted and the device is not communicating securely the task will not display the hard disk drive information In addition though MVP is able to view encrypted hard disk drives MVP will not allow a user to change the encryption for the device To access the Storage Devices task go to Features Storage Devices or select Storage Devices from the All Tasks list User authentication MarkVision Professional utilizes three security techniques to authenticate user access to MVP LDAP Server authentication active session expiration and account password expiration Secure viewing of encrypted hard disk drives 60 LDAP Server authentication MVP Administrators can use their company s LDAP server to authenticate user IDs and Passwords eliminating the need for MarkVision Client users to maintain separate login IDs and passwords for use with MarkVision Professional If an administrator chooses to utilize LDAP authentication when creating a new user account they will only enter the user s existing network login ID and leave the password field blank Then when a user logs into MVP they will enter the user ID and password that they use for their company s local network The MarkVision Server then accesses the company s LDAP server s directory service and authenticates the user s login through either a simple
70. ccount User Accounts and Groups task Troubleshooting 113 3 Ask the user to attempt to log again If LDAP authentication is enabled verify that all LDAP settings are correct both in MVP and on the LDAP server User account names should be consistent with the account listings in your LDAP server s directory service Error reading password When you log in MarkVision validates your account by requiring a user name and password At login if you see A message that indicates there was an error reading the password Possible causes The MarkVision Server is not running on the Web server file containing your password is corrupt e You have incorrectly typed in your password Passwords are case sensitive f you are using LDAP authentication your LDAP server settings may be configured incorrectly User actions Ask your administrator to reset your password If LDAP authentication is being used ask your administrator to check the LDAP server settings Administrator actions From the Service control panel verify that the MarkVision Server is running on the Web server If it is not running stop and restart the service If the service is running reset the user s password 1 Click User Accounts and Groups from the All Tasks menu 2 Select the appropriate account and then click Edit 3 Change the password information as necessary 4 Ask the user to log in again If you are using LDAP authentication make
71. change a folder name or the folder PIN access number Only the PIN access number may be changed for the root folder For bookmarks in addition to the bookmark name URL and PIN access number the Page Layout Paper and HTML PDF tabs let the user change various print attributes of the document Some of these attributes include number of copies to be printed page orientation duplexing N Up printing as well as output options and HTML and PDF settings 1 Go to Actions Bookmark Management or select Bookmark Management from the All Tasks list Load the folder or bookmark set that contains the bookmark s that you want to edit the properties for Select the folder or bookmark that you want to change settings for If the correct bookmark is not already present you may need to reload it into the Bookmark Management task Click the Change Properties Folder Bookmark icon at the top of the Bookmark Management task window Edit the appropriate fields to reflect the desired change Click OK Note The Bookmark Management task is only an interface through which bookmarks may be manipulated for other devices and locations As a result any changes to the properties of a folder or bookmark will not be permanent until the file is saved Bookmark Management 76 Wireless print server support In addition to adding device support for several new wireless devices for a complete list of the printers and print servers that MVP supports see Sup
72. ck into place the printer generates another Paper Tray Missing event this time with a state of Clear which does not satisfy the condition of the filter Therefore your Action is not executed and no one is notified when the event is cleared You can also choose to delay execution of your Action until the condition has been Active for a specified amount of time Let s say the e mail recipient is receiving too many notifications and you want to wait 20 minutes to see if the condition clears By using the Delay Time option you can create a filter that won t send the e mail notification unless the Paper Tray Missing condition has been Active for 20 minutes Note The Delay Time value is limited to 10 characters How does MarkVision Messenger work 98 How do MarkVision Messenger Use MarkVision Messenger to create Actions that automatically perform printer administration tasks in response to printer events Use the following examples for ideas about how you can use MarkVision Messenger to Keep a log of all printer paper jams e Delay event notifications e Monitor specific paper trays E mail or page someone when a specific event occurs e Order supplies Step 1 Preview the steps To create an Action 1 From the MarkVision Messenger Home screen click Create New 2 Define your Action by completing the following steps in order a Name and describe your Action b Setuser access Select the Event Type that will trigger your action
73. color printing Adding a user s ID to the Users Table lets you specify the user s color permission whether that user may print with color or not The Hosts Table takes color print permissions a step further by controling print permissions on a specific host computer This allows you to override user level permissions on a specific host computer As a result if a user with access to the Users Table task had set their color permissions to the color permission for their host computer could still be disabled by setting the Color permission to Off and the Override permission to On in the Hosts Table The following tables illustrate some Print Permission settings Users Table User ID Color Result Mary On Mary can print color on all selected printers Bob Off Bob cannot print color on any selected printers Hosts Table Computer Host Name Override Result MARYSPC On Off A user logged into Mary s computer can print color on all selected printers regardless of the individual user s print permissions BOBSPC Off On A user logged into Bob s computer cannot print color on any selected printers regardless of the individual user s print permissions MARYSPC Off Off A user logged into Mary s computer will not be able to print color jobs unless their User ID is granted color printing permissions in the User s Table as Override is Print Permissions Tec
74. ction Restart the MarkVision Web Server service to verify that it is running correctly Problems with actions 121 Miscellaneous problems The client and server cannot communicate If there is a firewall installed on the network and the MarkVision Client and the Server exist on opposite sides of the firewall the client will not be able to communicate with the server MVP will stop responding after the initial request For the best results only use an instance of the client that exists inside the firewall No folder s If MarkVision does not display your folders and during login you see A message that indicates there was an error reading folders Possible causes MarkVision Server is not running on the web server e file that stores your folders has been corrupted User actions Contact your administrator Administrator actions From the services control panel verify that the MarkVision Server is running on the web server If it is not running stop and restart service If the service is running ask the user to recreate their folders Folder Configuration task Add folders are missing no login error messages Possible causes The file that stores your folders has been corrupted User actions Recreate the folders Folder Configuration task Add Out of available memory If the MarkVision Professional Web Client performs poorly crashes or gives you a memory error you may
75. d and can be set to 1 hour 4 hours 1 day or 1 week Confidential print job settings 55 4 Click Apply To set Confidential Print Job Expiration with the Device Policy tasks 1 From the MarkVision Professional Home screen go to Actions Device Policies Create Manage or select Device Policies Create Manage from the All Tasks list Click New Select For Any Printer and then click Continue Expand the General Settings folder Click the Confidential Print Job Expiration check box o0 Ff W Nx Select the period of time that the confidential print job will remain in the printer queue before being deleted The default setting for this feature is Off unlimited and can be set to 1 hour 4 hours 1 day or 1 week 7 Click Apply Secure communication MVP 11 0 provides the option of secure communication between the MarkVision server and network devices that support the same security protocol This allows system administrators to communicate with configure control and retrieve information from devices on the network while reducing the threat of either user credentials or device commands being compromised Secure communication can be implemented by first establishing the communication security settings for the MarkVision Server either through the initial MVP setup process or by accessing MVP s administrative settings Security may then be established for specific devices provided the device is capable of communicating securely
76. default Web server the URL is http lt your server gt 91 80 markvision Note that because this URL uses a non standard port number in most browsers you need to type the http in the beginning of the URL Note The markvision part of the URL is case sensitive it must be entered in all lowercase letters The MarkVision Web Client launches a browser window from which MarkVision Professional runs as a Java applet If you have not already enabled your browser to support Sun s Java Runtime Environment JRE you must do so at this time In order to run the Web Client you must first enable your Web browser to support JRE by installing the Java plug in In Windows environments the Frequently Asked Questions 124 plug in is provided and you are automatically prompted to install it the first time you run the MarkVision Web Client How discover printers Device discovery in MarkVision Professional 11 0 is now managed through the use of discovery profiles During MVP Setup a default device discovery profile is typically established If you do not currently have any discovery profiles created see Creating discovery profiles Once you have some discovery profiles to work with you can use the Manage Discovery Profiles task to discover your devices Manage Discovery Profiles task The Manage Discovery Profiles task can be selected from either the Tasks list or by clicking MarkVision gt Device Discovery gt Manage Discovery
77. dows XP or Windows 2003 Server workstation If IPX protocol support is not installed the IPX option is disabled The NetWare protocol for the supported print server must be active to be discovered Note Not all devices are available through IPX support IPX printer installation support The easiest way to configure the print server for NetWare jobs in non NDPS and non NEPS environments is to use the Network Printer Utility for NetWare Interwin The Network Printer Utility Interwin automatically creates all the necessary NetWare objects print queue objects print server objects and printer objects Is there any way to speed up device discoveries The time MarkVision Professional takes to discover devices varies depending on the scope of the discovery A device discovery spanning multiple subnets 133 122 0 0 requires more time than a device discovery spanning a single subnet 133 122 123 0 Is IPX supported 126 From the Scheduling task the MarkVision Server can be set to perform network discoveries once daily weekly or monthly Device discoveries can be scheduled to occur at off times when network traffic is less busy and routinely scheduled device discoveries ensure that the list of devices MarkVision Professional manages is current For a more in depth look at discovering devices see Adding and removing devices What are the differences between the Application and the Web Client Differences between the MarkVision
78. dvanced If you select Basic Select the filter conditions If you select more than one condition you can specify whether a device must meet any or all conditions in order to be included in the folder If All is selected a device must meet all conditions If Any is selected a device must meet at least one condition to be included in the folder If you select Advanced You can create conditions by first selecting a parameter then selecting a logical operation and then selecting or typing in a value For example if you wanted to filter out all color printers you would From the parameter box select Color From the operation box select Equal To From the value box select Monochrome Likewise if you wanted to filter in all printers with Job Timeouts greater than or equal to 90 seconds you would From the parameter box select Job Timeout From the operation box select Greater Than Or Equal To From the value box type in 90 Note Some values such as the 90 seconds in the previous example must be manually typed How do I create a filter and apply it to a folder 128 As in the Basic filter configuration if All is selected a device must meet all conditions If Any is selected a device must meet at least one condition to be included in the folder If only one condition is specified the Any and All radio buttons will be grayed out For a more in depth look at filters see Using filters Apply a filter to a folde
79. e located in the following path C Program Files MarkVision Serverimvp tomcat conf server xml Within the server xml file locate the following tag section lt changed to 9180 for non default web server gt lt http10connector port 9180 secure false maxThreads 100 maxSpareThreads 50 minSpareThreads 10 Copy the section and paste it below the original Under this heading change the portz value to 80 and save the changes In order for the changes to become operational you must stop and restart the web server service This will allow the MarkVision Web Server to accept requests from both ports Note The MarkVision Web Server can only be set to listen to port 80 provided no other web server is currently using the port Do not remove the prior section containing 9180 as some functions of MarkVision may require this port To change the MarkVision Web Server port for UNIX or Macintosh operating systems run the setup mvj server script which is included in your operating system s install package Where find additional Tivoli support for MarkVision If you use Tivoli with MarkVision Professional the new Tivoli Plus module is available for download at the following URL www lexmark com How do change the MarkVision Web Server port 132 Are sensitive files displayed when viewing encrypted hard disk drives If you use the Storage Devices task to securely view an encrypted hard disk drive the o
80. e changes click to step back through the setup process and make changes from the appropriate screens Modifying an Action 1 From the MarkVision Messenger Home screen find the Action you want to change 2 Click Modify You are presented with the same series of choices you used to create an Action but each choice defaults to the current setting for the Action you selected You may change any or all of your previous settings Notes e You cannot modify an Action that is enabled by another user e You cannot modify an Action that another user has selected How do MarkVision Messenger 105 Enabling an Action 1 From the MarkVision Messenger Home screen select the Action you want to enable by clicking the box to the left of the Action name 2 Click Enable Selected The status of the selected Action changes to Enabled Note You cannot enable an Action that another user has selected Disabling an Action 1 From the MarkVision Messenger Home screen select the Action you want to disable by clicking the box to the left of the Action name 2 Click Disable Selected The status of the selected Action changes to Disabled Note You cannot disable an Action that another user has selected Deleting an Action 1 From the MarkVision Messenger Home screen select the Action you want to delete by clicking the box to the left of the Action name 2 Click Delete Selected The selected Action is removed from the Actions list N
81. e characteristics to be typed into the Value list box For example if you have a brand XYZ printer model that is not in the list of available printer models with Job Timeout set at 90 seconds you could specify both Parameter Operation Value Model Equal To XYZ Parameter Operation Value Job Timeout Equal To 90 In the above example both the 90 and XYZ would be manually typed into the Value list box You can also filter devices by conformance or lack of conformance with specific device policies To create a Device Policy Conformance filter select the parameter Policy Conformance and select either Is in conformance with or Is not in conformance with for the operation The value will be one of the device policies on the MarkVision Server unless no policies have been created yet For example Parameter Operation Policy Is in conformance with Jane s Printer Policy Conformance Note Only printers that have all values specified in Jane s Printer Policy are visible if this filter is used Click New to add additional filter criteria click the red X to remove filter criteria Using filters 46 When multiple conditions are selected e Clicking the All conditions must be met radio button means that every device must meet every criterion displayed by the filter e Clicking the At least one condition must be met radio button means that devices must meet only one condition displayed by the filter Device Ty
82. ect the appropriate filter criteria to show only color printers MarkVision applies the filter and adds only color printers to that folder The same printer can appear in more than one folder depending on the filters you set For example a color printer with a duplex unit would appear in both the Color folder and the Duplex folder For Viewing a print server embedded Web page 82 more information on creating folders and using filters see Organizing devices and Finding the devices you want Create a map view You can use the Map task to create a graphical representation that illustrates the distribution of your printers by placing a printer icon on a map background relative to your organization The printer status determines the border color of the icon that is displayed A printer icon with a yellow border is in a warning state a printer icon with a red border is in an error state For more information on using the map feature see Creating maps Creating maps With MarkVision s Map task you can create a graphical representation that illustrates the distribution of your devices Creating a map The type of map you create depends on the structure of your organization If your organization has one location with just a few printers your map could be a simple line drawing or a scanned plan of your building with icons marking the printer locations If however you are responsible for many printers in various geographies you might create
83. ed devices Destination management 79 Removing destinations 1 Select of the four destination management tasks from the Tasks menu or select Settings gt Destinations from the MVP Home screen 2 Using either Quick Find or by choosing a specific device or devices from existing folders select the devices that have the destination types you want to manage A table appears in the right side of the screen displaying the existing destinations If the selected devices have no current destinations the table will be empty 3 Select the destination you want to edit Click Remove Clicking Remove All removes all listed destinations Destinations in device policies You can also set specific destinations for print servers through the Device Policies task To set destinations for print servers 1 Open the Device Policies task and select the print server policy that you want to edit 2 Expand the MFP folder view and open the Destinations folder 3 Click the check box for the destination type that you want to edit and then click Edit Note When policies containing destinations are applied to devices that already contain destinations the device s existing destinations are first deleted 4 The Destinations Management dialog box opens beneath the selected destination Edit the destination list accordingly Click Hide to close the Destination Management dialog Changing printer settings The easiest method of changing printer sett
84. en displaying the existing destinations If the selected devices have no current destinations the table will be empty To add a new destination click Add Enter the appropriate information in the dialog box and then click OK Destination Fields Fax Name Fax number Shortcut If applicable E mail Name E mail address Format Content Color Resolution Shortcut If applicable FTP Name Server Login Password Password confirmation Path and filename Format Content Color Resolution Shortcut If applicable Profile Name Address Port Click Apply The listed destinations are added to the selected devices You can also cut copy or paste definitions by right clicking destinations listed in the destination management table Editing destinations 1 Select one of the four destination management tasks from the All Tasks menu or select Settings gt Destinations from the MVP Home screen Using either Quick Find or by choosing a specific device or devices from existing folders select the devices that have the destination types you want to manage A table will appear in the right side of the screen displaying the existing destinations If the selected devices have no current destinations the table will be empty Select the destination you want to edit Click Edit Enter the updated information in the dialog box and then click OK Click Apply The edited destinations are updated for the select
85. ent is then responsible for displaying information about the devices to a user and providing them with an interface to manage those devices The ability to use MarkVision through a Web Client provides the convenience of accessing all of MVP s management options from virtually any location While MarkVision s built in security provisions help to prevent unauthorized access to devices on your network an authorized user can access an instance of the Web Client by connecting to the MarkVision Server through supported web browsers After logging on all of the information being managed by MarkVision becomes instantly available to authorized users anywhere with web access MarkVision s highly customizable format and various tasks also provide highly versatile options for managing devices You can configure MarkVision to display specific device information to see only the information of interest to you By using Quick Find or by creating Discovery Profiles you can quickly and efficiently locate specific devices on your network Extensive Folders and Filters can then be used to group devices based on one or multiple characteristics such as color capability input capacity and speed or conditions such as cover open low toner low paper and paper jam The goal of MarkVision Professional is to provide the most comprehensive and efficient device management capabilities available Here are a few examples of what MarkVision can do MarkVision helps to e
86. fidential materials in a shared printer environment In order to help prevent user access to confidential materials from being compromised MVP 11 0 has implemented two controls that affect how confidential print jobs are handled by a printer Confidential Print Job Lockout and Confidential Print Job Expiration The Confidential Print Job Lockout feature limits the number of attempts that a user can make at entering the PIN access number for a confidential print job before the document is deleted from the printer queue The Confidential Print Job Expiration feature lets an administrator determine the specific amount of time that a confidential print job will remain idle in the printer queue before it is deleted Confidential print job settings 54 Using Confidential Print Job Lockout The Confidential Print Job Lockout feature is available under both the General Settings Printer task and the Device Policy tasks To use Confidential Print Job Lockout with the General Settings Printer task 1 4 From the MarkVision Professional Home screen go to Settings Printer General Settings or select General Settings Printer from the All Tasks list Select the device s that you want to enable Confidential Print Job Lockout for In the Confidential Print Job Lockout drop down list select the number of attempts the user will have to enter the correct PIN number before the print job is deleted The default setting for this feature is Off unli
87. from the Parameter and Operation list boxes She must manually type in the firmware code 1 10 17 Parameter Operation Value Printer Firmware Equal To 1 10 17 Code 4 Since Mary s printers need to meet both conditions she clicks the All conditions must be met radio button 5 To save the filter Mary clicks Save Filter As Once Mary applies the filter to a folder that folder only contains monochrome printers with a firmware code equal to 1 10 17 Creating user accounts and user groups The User Accounts and Groups task lets you create and manage user accounts and account groups that define the user s access to the devices that MarkVision manages Accounts are designed as a security measure By having accounts you limit user access to specific tasks Similarly you can place several accounts into account groups This lets you distribute a range of privileges across a number of accounts To access the User Accounts and Groups task go to MarkVision gt User Accounts and Groups or select User Accounts and Groups from the All Tasks menu on the MarkVision Home screen When adding accounts or account groups a wizard dialog box appears to guide you through the process The MarkVision Setup Wizard helps you create some initial accounts You do not have to add accounts to use MarkVision but we recommend that you at least create an administrator account to ensure the security of your devices Only administrators or designated user
88. hat you want to remove and then click Remove 2 Ifthe Confirm Account and Group Deletion setting is enabled under Personal Settings task enter your user account and password into the confirmation prompt and then click OK If a password is not required click OK Note Removing groups may affect a user s access rights You cannot recover a group once it has been removed Assigning user privileges MarkVision administrators can restrict the access of other MarkVision users so they can only perform certain tasks on certain devices To control user privileges create accounts and account groups User Accounts and Groups task When you set up a group determine what tasks the group can perform or assign them individually when creating an account You can also determine which devices the users can view Administrator privileges If you decide to create accounts in MarkVision you are required to create an administrator account This administrator account is authorized to perform all MarkVision tasks on all devices Note If no accounts administrator or otherwise are created all MarkVision users have authorization to perform all tasks Designated user privileges For non administrator accounts user privileges and accessible devices are either defined by the parameters specified when the user account was created or the group assigned to the user Assigning user privileges MarkVision Professional Security lv
89. he MarkVision Server and by default populate the All Devices folder To discover devices you must first create a profile or profiles for the devices you want to discover If you have upgraded from MarkVision Professional 10 1 or earlier any devices that have previously been discovered and stored on the server are available in version 11 0 as a profile labeled Full Discovery If you have upgraded from MarkVision Professional 10 2 you will not need to create a Full Discovery profile Device profiles define the range of devices that you want to discover letting you select devices specific to your current needs You can create multiple device profiles each with a different set of devices Each profile can then be saved and reused for future discoveries Creating discovery profiles 1 Onthe MarkVision Home screen go to MarkVision Device Discovery and select Manage Discovery Profiles or select Device Discovery Profiles from the All Tasks menu Click New Enter a name for the profile that you want to create For example enter My Network Enter any comments about the profile Click Add to add devices to the Include list The Add Address dialog box appears o oa fF W N Select the type of address and enter the range from which the devices will be included Specify one or more of the following TCP IP address subnet or hostname IP addresses should be in the dot notation form of X X X X for example 192 168 12 34 To perform a
90. hes the given value ACTIVE The next statement Distribute causes the command to execute Now let s look at the script to write when the Trigger on Active filter is set with a delay of 30 seconds WaitUntil TimeIsAfter 30 IfThen EventDataIs state ACTIVE Distribute The braces are used to group statements into a list They were not needed in the previous example because the IfThen and following statements were treated like a single statement The WaitUntil statement causes the script to pause execution until the condition is true The TimeIsAfter condition checks for true only after the specified number of seconds has passed Once the 30 seconds has passed if the event is still Active the Distribute statement executes the command The script representation of the built in Trigger on Either Active or Clear filter is a single Distribute statement Let s say for example that you select Paper Tray Missing as the event but you only want to execute the command when the event occurs for Tray 3 Also you want to wait 20 minutes before executing the command and execute the command again at the same 20 minute interval if the condition remains Active Let s look at the script to write for this filter While And EventDataIs state ACTIVE EventDataIs location Tray 3 WaitUntil TimeIsAfter 1200 How does MarkVision Messenger work 97 IfThen EventDataIs state ACTIVE Distribute In
91. hnology 88 Using the Print Permissions Technology tasks 1 Goto Settings gt Printer gt Print Permissions Technology and select either Users Table or Hosts Table 2 Select the supported color devices that you want to use with the task from the Find Results window For information on locating devices see Finding the devices you want 3 Select your management option Click Add to enter a new user or host e Click Edit to modify an existing user or host Click Remove to remove a selected user or host Click Remove All to remove all users or hosts from the table Enter or modify the appropriate fields in the table dialog box Click OK to implement the changes or Cancel to cancel the command Click Apply to save the changes or Undo to revert to the table s previous state Queue management Queue management provides the capability to create and remove Windows print objects queues on host computers that utilize Windows based platforms Queue management utilizes two tasks to manage print objects the Create Windows Print Objects task and the Remove Windows Print Objects task The Create Windows Print Objects task can create Windows print queues on multiple host computers simultaneously eliminating the need to set up print queues separately on each individual host computer The Remove Windows Print Objects task similarly lets you remove print queues from host devices Note In order to create print objects on remote host compute
92. ices Subnets fm 157 175 84 0 In this example one folder groups printers by subnet Other folders group printers by their location printer type or department Using the built in 13 filtering feature the folders show you only the printers matching the criteria 157 175 85 0 24 you specify 8 157 175 86 0 4 28 157 175 87 0 16 Location 46 The same printer could appear in multiple folders 22 Building 21 depending on your needs L Floor 8 Printer Type 57 The devices in a sub folder are dependent on the members Color 12 of the parent folder In other words if you create a sub folder Mono 45 called Main under the Building folder the sub folder can only Duplex 25 contain the devices that are also in the Building folder Department 37 m VS 9 The numbers in parentheses indicate the number of devices Accounting 4 in that particular folder Q Engineering rg Marketing 6 18 a Organizing devices 81 Using filters to automatically populate folders Select Folder Configuration from the All Tasks menu Click New to create a new folder or select a specific folder to edit an existing one Enter the name of the new folder Select the properties to use in adding filters or devices to the folder a fF WO N You can specify a device name or names to further narrow down which devices to show in the folder 6 Click Apply to apply the specified criteria t
93. il an Event has been active for a specified amount of time How do MarkVision Messenger 108 Let s say you created an Action to send an e mail notification when a Load Paper or Envelope condition occurs But after a week the e mail recipient is receiving too many notifications and often when he goes to a device someone else has already loaded more paper By using the Delay Time option you can create a filter that will only send a notification if the Load Paper or Envelope condition has been active for an amount of time that you specify Likewise if your Action is triggered by a Folder Alert you can delay its execution by using the With a delay of option If you want to create an Action that uses the Delay Time option 1 From the MarkVision Messenger Home screen click Create New Enter your Action information in the setup screens that follow and then click 1 Enter the filter information If your Action is triggered by Device Status Alerts From the Filter Type screen choose Trigger on Active Under Delay Time specify how long you want the Action to wait to execute its command For example type in 20 and select Minute s from the drop down list If your Action is triggered by Folder Alerts From the Filter Type screen select Simple Filter Under with a delay of specify how long you want the Action to wait to execute its command For example type in 2 and then select Hour s from the drop down list Click O
94. in the list MarkVision Professional initiates a device discovery to find it Note IPX discoveries can only be performed using the Device Discovery task How do I discover printers 125 Adding devices In some situations you may want to discover some devices without creating a profile In these situations you can use the Add Devices task to discover individual or small groups of devices To use the Add Devices task 1 Select Add Devices from the Tasks menu or select MarkVision gt Device Discovery gt Add Devices on the MVP Home screen 2 Selecta specific device or devices from the list of existing devices on the screen or click Add to enter a new device address and then click OK 3 Click Start to begin the discovery You can also select the Exclude tab to select devices from an existing profile that you do not want to include in the discovery Select the Advanced tab to reset additional discovery settings Note You can save any new groups of devices that you establish with the Add Devices task as a new discovery profile by clicking Save as Profile Is IPX supported IPX management support IPX management support is only available for a MarkVision Server running on a Windows NT Windows 2000 Windows XP or Windows 2003 Server workstation UNIX Clients can connect to a Windows based MarkVision Server to manage printers with the IPX protocol IPX protocol support must be installed on the Windows NT Windows 2000 Win
95. ing a CA certificate on one or more devices at a time The CA certificate must be in a PEM encoded format 1 Goto Settings gt Network Wireless Install CA Certificate or select Install CA Certificate from the Tasks list Select the device s that you want to install a CA Certificate for Click Browse to locate the CA Certificate that you want to install Click Apply Note If you select more than one device for this task the selected CA Certificate is applied to all selected devices and overwrites any existing certificates Destination management MarkVision Professional s destination management tasks provide the ability to more accurately manage the destinations to which the devices on your network send information MVP provides a destination management task with which you can easily add or edit specific destinations for each protocol that your network devices use to transmit information The destination management tasks are e Fax destinations E mail destinations FTP destinations Profile destinations Destination management 78 Using destination management tasks 1 Select one of the four destination management tasks from the Tasks menu or select Settings MFP Destinations from the MVP home screen Using either Quick Find or by choosing a specific device or devices from existing folders select the devices that have the destination types you want to manage A table will appear in the right side of the scre
96. ings for the Lexmark 8050 wireless print server Terms used in this document 8 e Confidential print job settings New settings have been added to the General Settings Printer task for MVP 11 0 that help protect confidential print jobs The Confidential Print Job Expiration setting lets an administrator set a specific time interval that a confidential print job will remain idle in a printer queue before it is deleted The Confidential Print Job Lockout setting lets an administrator set the number of times that a PIN access number can be entered at the printer operator panel when printing a confidential print job before the job is deleted e Device policy options Several new device policy options have been added to the Device Policies Create Manage task to provide enhanced configuration capabilities for new MVP features including Confidential Print Job Expiration Confidential Print Job Lockout and wireless device support Expanded PIN access number range The range of digits for PIN access numbers has been expanded from 1 6 to 0 9 for supported tasks and devices e More supported devices MarkVision Professional 11 0 supports even more devices For a complete list of supported devices see Supported devices MarkVision components The MarkVision Client The MarkVision Client is a Java program that provides the user with an interface for managing devices The client can exist in two forms as a standalone Java application
97. ings is by selecting the item you want to change from the Settings menu or the Tasks list Select one or more printers and change the settings appropriately You can create a device policy to coordinate multiple settings and save them as a unit A policy can then be applied to one or more devices at a time or saved for future use See Using device policies for more information Checking printer status To check printer status you can select one of the following options from the View menu e Status of Printer Toner Ink Levels Changing printer settings 80 e Status e Picture of Printer Page Counts e Operator Panel LCD e Map e Custom Tables Custom Views Organizing devices MarkVision lets you organize your devices using folders When you create or edit folders you can specify certain criteria to limit which devices are in a folder This works like a filter so that only the devices you want to appear are in the folder For example if you are responsible for maintaining toner cartridges for printers on the third floor of your building you might create a folder for your printers named 3rd floor Create a subfolder named Low Toner specifying that a filter should be placed in it Click Advanced then specify the filter criteria by selecting Status Message Equal To Toner Low This causes the Low Toner folder to display only those printers in need of service due to low toner cartridges 1 All Dev
98. io button then enter the file path in the space provided or click Browse to find the appropriate file location If saving the bookmark s to a printer e Select the To Printer radio button then select either the Quick Find or Folders tab to locate the appropriate printer Use the gt button to add the correct printer s to the Selected Printers window Click OK Bookmark Management 75 Deleting a bookmark or folder 1 Go to Actions Bookmark Management or select Bookmark Management from the All Tasks list Load the folder or bookmark set that contains the bookmark s that you want to delete Select the folder or bookmark that you want to delete Selecting a folder for this operation will delete all folder contents Click the Delete Folder Bookmark icon at the top of the Bookmark Management window The Confirm Removal dialog opens Click Yes to delete the selected items Note The Bookmark Management task is only an interface through which bookmarks may be manipulated for other devices and locations As a result deleting a folder or bookmark through this process only removes the selected item s from the interface not from the saved location of the file Changing the properties of a folder or bookmark The Change Properties feature of the Bookmark Management task lets a user edit various characteristics of a selected bookmark or folder In terms of folders with the exception of the root BOOKMARKS folder the user can
99. ion Web Client is browser based you will need to open your browser and point it to the MarkVision URL http lt your server gt markvision In this URL your server is the IP address or hostname of the machine that is running the MarkVision Server Note If during installation you did not make MarkVision Professional the default server on your machine you must use the non standard port number 9180 in the URL http lt your server gt 9180 markvision Getting started 29 Opening the MarkVision Application on a UNIX system If you are using MarkVision Professional from a UNIX system you can access MVP from either a command line or the MarkVision Professional Web Client Using the MVP UNIX Client from the command line If it is supported by your workstation you can use the X Window system To use MarkVision with X you must set the display variable 1 Setthe DISPLAY environment variable Korn ksh and Bourne sh shell users type the following Display hostname 0 0 export DISPLAY Where hostname is the name of your workstation e C shell users type the following setenv DISPLAY disphost 0 0 2 If you are running the MarkVision Professional UNIX Client on a different host computer than your X server make sure the remote host has permission to access your display For example if the MVP UNIX Client is running on the host flora type the following in the command line xhost flora 3 Type mvp in the command line and then
100. ional directory Refer to your operating system documentation for unmounting instructions Removing MarkVision Professional packages With root authority you can remove MarkVision Professional using these utilities Operating system Package removal tool HP UX sam IBM AIX smit RedHat SuSE Linux rpm e Sun Solaris SPARC pkgrm Depending on the utility on your system either mark the packages for removal after you start the program or provide the names of the packages you want to remove in the command line Refer to your operating system documentation for more information Removing remaining directories Package removal utilities usually do not remove directories shared by more than one package The following two software packages share the same directory structure install directory gt markvision e Enhanced Printer Drivers MarkVision Professional After removing all the previously mentioned MarkVision packages if one or more were installed some directories may need to be removed manually To see if any directories remain after removing all the MVP packages check the directory where you installed MarkVision By default MVP installs in either opt lexmark or usr local lexmark Installing MarkVision Professional into CDE You can integrate MVP into the Common Desktop Environment CDE Integrating installs CDE icons actions and online Help To integrate MarkVision Professional into the CDE 1 Make
101. k Click Cancel to stop the creation of the bookmark Bookmark Management 74 Loading an existing bookmark Bookmarks may be loaded from either an existing file or printer memory Once the Load Bookmark dialog has been opened the option to either Browse for a specific file or select a specific printer is provided 1 5 Go to Actions Bookmark Management or select Bookmark Management from the All Tasks list Select the folder location where you want to place the bookmark Click Load The Load Bookmark dialog opens If loading a bookmark from a file e Select the From File radio button then enter the file path in the space provided or click Browse to find the appropriate file location If loading a bookmark from a printer e Select the From Printer radio button then select either the Quick Find or Folders tab to locate the appropriate printer Click OK to create the bookmark Click Cancel to stop the creation of the bookmark Saving a bookmark Once a bookmark or set of bookmarks has been created or loaded it can then be saved to either a file that can be stored on a computer for future use or on a printer hard disk drive 1 2 Go to Actions Bookmark Management or select Bookmark Management from the All Tasks list Select the folder or bookmark that you want to save Selecting a folder for this operation will save all folder contents Click Save If saving the bookmark s to a file e Select the To File rad
102. kVision Messenger 129 How do you create actions The following steps are an example of how to create an Action in MarkVision Messenger This sample Action sends an e mail message to a fictional address paper jam com whenever a printer monitored by the MarkVision Server enters a Paper Jam state 1 10 After logging in to MarkVision Messenger click Create New e in the name of the Action required e in a description of the Action optional e notes about your Action optional Click the Next arrow icon Choose whether to make your Action private the Action is only available to you or public the Action is available to all users and then click the Next arrow icon Choose the event that will trigger the Action For this example select Paper Jam from the Events list and then click the to add Paper Jam to the Selected Events box Click 1 Select your method of device selection You can choose to e Monitor All Devices on the MarkVision Server e Monitor Devices a Specified Folder e Monitor Selected Devices For this example click Monitor Devices on the MarkVision Server and then click the Next arrow icon Select the type of command your Action will execute For our example click Send SMTP E mail and then click the Next arrow icon In the SMTP Mail Server box enter your SMTP Mail Server mailserver mycompany com for example In the From box enter your e mail addre
103. le you could create a folder named All Status Errors and Warnings and configure the filter to display only those devices containing status errors or warnings This folder s contents dynamically changes as devices meet or fail to meet the filter criteria e You can also perform a Quick Find to monitor printer supplies Click the Quick Find tab and under the Select a Field to Search box select Other Click Find Parameters to configure the parameters of your search Click Find The results of your search are displayed e To see at glance which printers are low on toner select Status of Printer from the All Tasks menu open a folder and select the printers you are interested in If you are responsible for monitoring only one printer Select Status of Printer from the All Tasks list Choose the appropriate printer from either the Quick Find or Folders tab Note MarkVision s Map task displays an icon for each device These icons give you an indication of a device s status A yellow border around a device icon indicates that the device is in a warning state a red border indicates an error state Moving the MarkVision Server As newer hardware becomes available it may become necessary to move the MarkVision Professional Server to another machine or import settings from one instance of the MarkVision Server to another server Since MarkVision Professional is extremely customizable you may not want to repeat the process of creating folders
104. le packages appears a Ifyou want to install all the packages type a11 and then press Enter b Ifyou want to install individual packages type each package number separated by a comma and then press Enter For example 1 2 3 Follow the prompts and answer any questions that appear on the screen a accept the defaults press Enter b Toanswer yes no questions type y n or and then press Enter Installing MarkVision Professional 22 When a message appears telling you the installation was successful type to quit Note You must install a the packages in the same location 5 Type the following on the command line and answer any questions that appear opt lexmark setup mvjserver Unix general file locations MarkVision Application usr mvp bin executable files usr mvp etc configurable files usr mvp lib archive library JAR files MarkVision Server usr mv pro bin executable files usr mv pro etc configurable files usr mv pro lib archive library JAR files Setting up the MarkVision Professional UNIX Server Once the MarkVision Professional package is installed on a system a setup script must run to complete the installation process This script is installed at lt install dir gt setup mjserver The MarkVision Server must be run as a standard system daemon It collects information about network attached devices such as printers and print servers For security reasons this daemon must be
105. ly use the Browse feature and then Ctrl click the files you want to upload 5 Enter a description of the file 6 Click OK Removing resource files from the MarkVision Server 1 Goto Actions gt Resource Management or select Resource Management from the Tasks list 2 Onthe left side of the dialog select the folder that contains the file s that you want to remove 3 Selectthe files that you want to remove from the Resource Management table You can selct multiple devices using Ctrl click 4 Click Remove Click Remove All to remove all files listed in the table Downloading resource files to selected devices 1 Goto Actions gt Resource Management or select Resource Management from the All Tasks list 2 Onthe left side of the dialog select the folder that contains the file s that you want to distribute to your devices 3 Select the files that you want to distribute to your devices You can select multiple files by using Ctrl click Click Send to Printer The Resource Management Download Wizard opens To select devices that contain a hard disk click Step 1 at the top of the wizard To select devices that contain Flash SIMM memory click Step 2 of the wizard For devices that contain both types of memory proceed through the wizard normally Note Only printers that contain Flash SIMM memory or ones that are connected to a hard disk may be selected to receive the file download 6 Selectthe devices to which you
106. mited attempts and can be set within the range of 2 10 attempts Click Apply To use Confidential Print Job Lockout with the Device Policy tasks 1 o0 Ff W From the MarkVision Professional Home screen go to Actions gt Device Policies gt Create Manage or select Device Policies Create Manage from the All Tasks list Click New Select For Any Printer and then click Continue Expand the General Settings folder Click the Confidential Print Job Lockout check box Select the number of attempts the user will have to enter the correct PIN number before the print job is deleted The default setting for this feature is Off unlimited attempts and can be set within the range of 2 10 attempts 7 Click Apply Using Confidential Print Job Expiration The Confidential Print Job Expiration feature is available under both the General Settings Printer task and the Device Policy tasks To set Confidential Print Job Expiration with the General Settings Printer task 1 From the MarkVision Professional Home screen go to Settings Printer General Settings or select General Settings Printer from the Tasks list Select the device s that you want to enable Confidential Print Job Lockout for In the Confidential Print Job Expiration drop down list select the period of time that the confidential print job will remain in the printer queue before being deleted The default setting for this feature is Off unlimite
107. n both the server and the client then determines if a restart is needed Install New When you click Install New a dialog box appears that lets you select a plug in from the directory to be installed on the server Once a plug in file has been selected a confirmation screen appears containing more specific information about the plug in s that you have selected and provides you with the option to proceed with installation e f you select a plug in of which an earlier version has already been installed you have the option to upgrade the existing plug in If the selected plug in has previously been installed you will be informed that the plug in is already installed e Ifthe selected plug in is down level from the one that is currently installed the current plug in will need to uninstalled before the down level version can be installed The successful installation of a plug in is then announced to all clients connected to the server through the MVP message window located at the bottom of the MVP Home screen After a plug in has been installed on the server the MVP Client receives information on the plug in versions that have been installed and details on which plug ins contain downloadable client components If new client components are available the client determines if the server and itself are compatible and then automatically downloads the client component of any plug ins that it does not already have Note If the client and se
108. n creating the Master Administrator account Note LDAP authentication works for all user accounts with the exception of the Master Administrator account As a result the Master Administrator account will still need to contain a password that is unique to MarkVision Professional Make sure that the administrator password is defined before proceeding with LDAP Server authentication setup 1 Once the Master Administrator account wizard has been accessed enter a master administrator account name and password then click the Authenticate with an LDAP Server check box 2 Select the authentication mechanism to be used from the drop down list The options are Anonymous Simple and Secure User authentication 61 9 10 Click Next Enter your LDAP Server information a If Anonymous or Simple is selected as the authentication mechanism Enter the LDAP Server Address Port Number Search Base and User Attributes in the LDAP Settings area b If Secure is selected as the authentication mechanism Enter the KDC IP HostName and Realm Domain Name of your LDAP Server in the Kerberos Settings area Enter the MVP Server information This step is needed only if your LDAP Server configuration requires authentication by the MVP Server lf Anonymous is selected as the authentication mechanism Proceed to step 7 b Simple is selected as the authentication mechanism In the MVP Server LDAP Account area enter a Distinguished Name and Password
109. nally the printer may lose contact with MarkVision because something happens to the printer For example if the printer is turned off the information in MarkVision is not updated until the printer is turned back on If MarkVision displays printer or print server information that appears to be incorrect refresh the printer and print server No printer icon s appear When you log in to MarkVision and see A message that indicates there was an error reading printers Possible causes MarkVision Service is not running on the server e file that stores your printers has been corrupted User actions Contact your administrator Administrator actions From the Services control panel verify that the MarkVision Server is running on the Web server If it is not running stop and restart service If the service is running ask the user to repopulate the folder with printers Select the printer and then click Edit Use filters or manually select printers Printers are missing from folders no login error messages Possible causes The file that stores your printers has been deleted from the Web server User actions Repopulate your folder with printers Select the printer and then click Edit user filters or manually select printers Problems with MarkVision Messenger Cannot access MarkVision Messenger Possible causes URL you entered is incorrect Problems with MarkVision Messenger 117 The Ma
110. need to change your system Java plug in settings The Java plug in uses 16MB of RAM regardless of how much physical or virtual memory is available You can improve performance by increasing the memory available to MarkVision Miscellaneous problems 122 User actions To change the Java plug in settings 1 In Windows access the Java plug in settings from the Control Panel 2 Inthe Java Runtime Parameters box type 516 mx64m Note The entry ms16m reserves 16MB memory when the application starts The entry mx64m reserves a maximum of 64MB available RAM If your system has more memory you can specify a larger amount For additional Java troubleshooting refer to the MarkVision README file Cannot enter characters in printers in a different language In some situations a user may need to enter information in a printer in a different language than the MVP client is currently using MVP 11 0 has some limitations configuring or entering specific characters for devices in a language that MVP does not support In these situations you must enter the characters manually without using MVP Some settings that have been configured in MarkVision Professional revert to their previous state after the MarkVision Server is rebooted MarkVision Professional saves configured system settings at a regular interval As a result configurable settings such as Administrative Settings Device Policies folders filters and User Accounts and Groups
111. network e Establish a device management strategy that lets you quickly begin working with MarkVision Note To prevent MarkVision Professional from opening the setup screen at startup check the Do not show me this setup window again box If you are new to MarkVision Professional completing these steps in the setup wizard will help you to get the most out of what MarkVision has to offer Depending on your needs some steps may not be necessary 1 Find your devices Create device profiles and find printers and print servers on your network 2 Organize your devices The setup wizard provides a default set of installation folders that you can install on your system or you can use the Folder Configuration task to organize your devices into folders based on criteria you choose 3 Customize your device information The setup wizard provides default sets of custom tables and views or you can use the Custom Views and Custom Tables tasks to customize the ways that you view your devices e Creating custom tables Use the Custom Tables task to create a table of specific device information A custom table can be exported as a comma separated variable csv file which can be opened by spreadsheet or word processing software e Creating custom views Use the Custom Views task to create multiple views that let you view only the printer attributes you want to see 4 Secure access to available information Use the User Accounts and Groups task to gran
112. network discovery search a subnet use a zero 0 or asterisk as a wildcard For example 192 168 0 0 would search the entire Class B network finding all devices whose address begins with 192 168 e You can also search for a device using its hostname Configuring MarkVision Professional 40 After you enter the address information you can enter SNMP community names to change the read or write access privileges To change privileges from the default value public enter the new community names in the appropriate field The community names are case sensitive Note This changes the MarkVision community name not the print server community name To change the print server name refer to your print server documentation e TCP IP address range Enter the TCP IP address range beginning with the From box and ending with the To box With this option you can also enter SNMP community names to change the read or write access privileges To change privileges from the default value public enter the new community names in the appropriate field The community names are case sensitive Note This changes the MarkVision community name not the print server community name To change the print server name refer to your print server documentation e IPX Enter the network number on which your print server resides It is an eight digit hexadecimal number for example 000C2194 If the print server resides on the same network as your MarkVision
113. network traffic from duplicate requests The MarkVision Server also eliminates the complexity of talking to a wide variety of network devices Client programs only need to send a single protocol to the server which in turn knows how to communicate with the devices In order for the system architecture to work at least one MarkVision Server must exist on a network It is possible to install multiple instances of the MarkVision Server on a network however a client can only connect with one server at a time MarkVision Web Server MarkVision Professional provides a web server for the browser based components of the product MVP Web Client and MarkVision Messenger as part of the MarkVision Professional package The MVP Web Server is automatically installed along with the MarkVision Server During installation you are given the option to make the MarkVision web server the default server on the machine This allows the browser based application to access the server from the standard port 80 which requires no additional numbering in the URL If this option is not selected the MVP Web MarkVision components 10 Server accepts HTTP requests a non standard port 9180 that does not interfere with any other existing web servers System requirements The following are minimum requirements for installing and running MarkVision Professional These requirements are for both the server and the client and should be in place before you install
114. nly information that is available is file name file type file size and the date that a file was saved on the hard disk The contents of any files saved on the hard disk will not be displayed Are sensitive files displayed when viewing encrypted hard disk drives 133
115. nstall c Select Do Specify any other install options such as COMMIT Select Do to begin installing MarkVision Professional A message is displayed when installation is finished Enter the following in the command line and answer any questions that appear usr lpp markvision pro setup mvjserver Installing MarkVision Professional 21 RedHat Linux SuSE Linux 1 Download the MVP package file from the Lexmark Web site and place the package file in the tmp directory Unzip and untar the file tar zxvf tmp markvision pro linux glibc2 x86 tar gz cd to the package directory cd tmp markvision pro linux glibc2 x86 Install either all or individual MarkVision components To install all MarkVision components issue the command rpm ivh rpm e To install individual MarkVision Professional components specify the file name of the MarkVision Professional component that you want to install For example to install just the MarkVision Professional Server issue the command rpm ivh markvision pro MVJserver i386 rpm Or rpm ivh markvision pro MVJclient i386 rpm Type the following on the command line and answer any questions that appear usr local lexmark setup mvjserver Solaris SPARC systems 1 Download the MVP package file from the Lexmark Web site and place the package file in the tmp directory Start the package installation program pkgadd d tmp markvision pro solaris2 sparc pkg When list of availab
116. nus 3 Select the print servers you want to update 4 Click New File to find the downloaded files C temp for example 5 Click Start Warning If the print server is turned off or reset during flashing it may be damaged For this reason try to perform flash operations at night on holidays or other times when printer traffic is very light Accomplish this using the Scheduling task Formatting storage devices You can use the Storage Devices task to format a device s hard disk or flash memory If you select a device in the Storage Devices task changing the Job Buffer amount causes the hard disk to reformat erasing all files Likewise clicking the Format button for either the hard disk or the flash erases all files located in the device s memory You can only copy or move files within a single device For example you can move a file from the hard disk to the flash within a printer but not to another printer Print Permissions Technology Print Permissions Technology lets an administrator restrict color printing to specific users for supported color printers on your network By restricting the use of color printing you can more closely monitor and save valuable color printing resources Flashing print servers 87 MVP s Print Permissions Technology is separated into two related tasks that control user access to color printing the Users Table task and the Hosts Table task The Users Table displays and controls basic user access to
117. o each user account To change the default column and sort order you must use the Custom Tables task Creating custom tables 66 Using device policies A device policy contains saved printer or print server settings When a policy is created it can then be applied to one or more devices The device s settings are then reconfigured to match the settings listed in the policy Any setting that is not applicable to the device is not applied Reasons to create a device policy To enforce a standard configuration across a set of devices For example Power Saver should be set to Off for all printers and Printer Timeout set to 20 To use multiple configurations for a device For example one policy could set Toner Saver on and low resolution for draft printing while another policy could set Toner Saver off and high resolution for final document printing Tasks associated with device policies Device Policies Create Manage Create edit or remove a policy Device Policies Apply Apply a policy to one or more specified devices Device Policies Check Conformance Determine if selected devices are conforming to device policies Scheduling Specify days and times to automatically apply a policy or perform a conformance check Create a device policy Let s say you want to duplicate the printer settings you have configured for one printer to several new printers ao A W N Select the Device Policies Create Manage task Click
118. o notify you when printers enter this folder If your Action responds to Printer Folder Alerts you will be prompted to choose a folder Device Selection When choosing the devices your Action will monitor you have three choices All Devices on the MarkVision Server If your Action will monitor all devices on the MarkVision Server choose this option How does MarkVision Messenger work 94 Devices Specified Folder If your Action will monitor only a specific folder choose this option For example if you were in charge of devices on the third floor and had configured a folder on the MarkVision Server that included these devices you could limit the number of devices your Action monitors by choosing this folder Selected Devices If your Action will monitor only specific devices choose this option Command types There are four types of commands that your Action can execute Send an SMTP e mail Your Action when triggered sends an e mail to addresses you specify These e mails are highly customizable from within MarkVision Messenger For example an Action triggered by a Folder Alerts event could e mail an administrator when monitored printers enter a Low Toner folder This e mail message could be configured to list the model of printer its IP address and the time at which it entered the Low Toner folder Execute a command line on the MarkVision Server Your Action when triggered executes a command line For e
119. o the current folder For more information about finding specific printers within a folder see Finding the devices you want For more information about filters see Using filters Viewing a print server embedded Web page 1 Select Web Page Print Server from the All Tasks menu or click Actions gt Web Page Print Server from the menus Select the appropriate print server and then click Launch Your browser opens with an information page for that print server You see a real time view of the selected printer status Note Not all print servers have Web pages Viewing all printers MarkVision gives you several ways to see all the printers available to you at a glance Create folders and filters Use the Folder Configuration task to create custom folders to organize your printers If your printers are on a small network you may only need one folder However if your printers are distributed across a large network you can create multiple folders to organize them For example if your printers are concentrated on a small network within a single building you could create folders for each floor or type of printer For larger printer networks you could create a folder hierarchy that includes subfolders identifying printers listed by geographical location or by subnet Apply filter criteria to your folders to automatically populate folder contents or to find a specific printer For example create a folder named Color and then sel
120. o work You can do this from the printer operator panel Refer to your print server documentation for instructions 4 Ifyou are using an ENA e Check the print server lights Refer to your print server documentation for instructions setup page from the print server Refer to your print server documentation for instructions 5 PING the print server If PING works check the IP address netmask and gateway to make sure they are correct Turn the printer off and then PING again to check for duplicate IP addresses e If PING does not work check the setup page you printed to be sure TCP IP is enabled e If TCP IP is enabled check the IP address netmask and gateway to be sure they are correct e Make sure bridges and routers are functioning correctly Make sure all the physical connections among the print server the printer and the network are working Use MarkVision to see if the server can contact the printer Compare the IP address of the print server to the address stored for the network printer in the name server or hosts file If the addresses do not match edit the hosts file or update the name server to correct the address 8 Print a setup page from the print server If the page prints the connection between the print server and the printer is working correctly If the page does not print check all physical connections Problems with network devices 116 Printer information appears incorrect Occasio
121. ommunication password from one or more devices In order for secure communication to take place the server and device must use the same communication password Synchronizing a device password sets the communication password for the device to the same password that is used by the server The Printer Lockdown task lets a user force one or more supported devices to communicate exclusively over a secure channel Before either the Communication Password task or the Printer Lockdown task may be implemented a server communication security password must first be set If a user attempts to access one of these tasks before a server communication password has been set the user will be prompted to set a password before the task will open Using the Communication Password task 1 From the MarkVision Professional Home Screen go to Settings gt Security gt Communication Password or select Communication Password from the All Tasks list 2 Select the devices that you want to establish a password for using either the Quick Find or Folders tab in the Find Results window You can use Ctrl click to select multiple devices Note Devices that are not capable of secure communication are displayed with a red circle and slash over the device icon in the Find Results window To synchronize the device communication password with the MarkVision Server 1 Click the Synchronize with Server button 2 Click Yes To synchronize the device communication password with
122. onjunction with the communication security that has been applied to the device Note Secure communication is limited to configuration commands between the host computer and the device not for printing Setting server communication security There are two elements of server communication security establishing a communication security password for the server and setting the server communication security level The server communication security password can be set in the MarkVision Setup wizard or through the Administrative Settings task The server communication security level is set exclusively through the Administrative Settings task The default server security level is Low Setting the server communication security password If using the MarkVision Setup Wizard 1 The MarkVision Setup Wizard appears when the application opens If the setup wizard does not appear go to MarkVision gt MarkVision Setup from the MarkVision Home Screen or select MarkVision Setup from the All Tasks list 2 Proceed through the MarkVision Setup Wizard to Step 6 Secure Communication Note It is not necessary to complete each step of the setup wizard To go directly to secure communication setup click Step 6 at the top of the wizard Enter a server communication password Confirm the password Click OK If using the Administrative Settings task 1 Goto MarkVision gt Administrative Settings or select Administrative Settings from the All Tasks list
123. or as a browser based Java applet MarkVision Client Application The standalone application can be installed locally on a user s workstation MarkVision Client files are then copied onto the user s computer during the installation process MarkVision Web Client The browser based client is a version of the client that can be accessed through a supported web browser by using the URL http lt yourserver gt markvision If the MarkVision Server is not the default server on your machine you can use the URL http lt yourserver gt 9180 markvision In order to run the Web Client you must first enable your web browser to support Sun s Java Runtime Environment JRE by installing the Java plug in Note In Windows environments the plug in is provided and the user will automatically be prompted to install it the first time they run the MarkVision Web Client For information on the Java plug in software and to download available versions of the MarkVision components 9 plug in for UNIX and other platforms go to http java sun com products plugin index html The MarkVision Client application and the Web Client are essentially the same program information that is being managed by the MarkVision Server is available to users of either the application or Web Client The only differences are that the application does not require installation of the Java plug in and may require less startup time because some files are stored locally on the u
124. or stop the MarkVision Web service For Windows XP and Windows 2003 Server 1 Goto Control Panel gt Performance and Maintenance gt Administrative Tools gt Services and select the MarkVision Server 2 Click Start Stop Note You can use the same process to start or stop the MarkVision Web service Starting and stopping the MarkVision Professional Server on a Macintosh system To start the MarkVision Server open a Terminal session and type usr mv pro bin MvService start To stop the MarkVision Server open a Terminal session and type usr mv pro bin MvService stop Starting and stopping the MarkVision web service on a Macintosh system To start the MarkVision Web service type usr mv pro bin MvWebService start Moving the MarkVision Server 85 To stop the MarkVision Web service type usr mv pro bin MvWebService stop Starting and stopping the MarkVision Professional Server on a UNIX system To start the MarkVision Server type usr mv pro bin MvService start To stop the MarkVision Server type usr mv pro bin MvService stop Starting and stopping the MarkVision Web service on a UNIX system To start the MarkVision Web service type usr mv pro bin MvWebService start To stop the MarkVision Web service type usr mv pro bin MvWebService stop Importing and exporting MVP Server settings Only folder configurations and MarkVision Messenger actions are imported or exported Exporting MVP Server settings
125. otes e You cannot delete an Action that is enabled by another user You cannot delete an Action that another user has selected Viewing Action information To display a detailed summary of an Action 1 From the MarkVision Messenger Home screen click the name of the Action 2 Click Done when you are ready to return Note You can only view information for one Action at a time You cannot make changes to the Action from the screen If you want to make changes 1 From the MarkVision Messenger Home screen find the Action you want to change 2 Click Modify See Modifying an Action for more details How do MarkVision Messenger 106 Setting or changing user data User data identifies and provides more information about a specific device or set of devices It is associated with the action sourcedata keyword string that can be inserted into the Command Line Parameters list You can associate the same data with one or more devices To set or change user data 1 From the MarkVision Messenger Home screen click Set User Data A list of all available devices and current user data is displayed Enter your device information in the Data field 3 Select the devices you want to associate with this data You can e Click the box to the left of a device name to select it Click Select to select all devices Click Deselect to remove all device selections 4 When you re finished e Click Apply to save y
126. ounts without passwords In most cases when selecting a server in either the Create Windows Print Objects task or the Remove Windows Print Objects task an administrator account user name and password for that specific computer must be entered If the administrative account that is used to complete this Queue management 91 process does not include a password or if use of an administrative account without a password is preferred the following proceedure must be completed on the target computer Open the Windows Control Panel For example go to Start gt Settings gt Control Panel Double click Administrative Tools Double click Local Security Policy Double click Local Policies Double click Security Options O oa fF WO N In the Policy column double click Accounts Limit local account use of blank passwords to console logon only and change the value from Enabled to Disabled Queue management 92 MarkVision Messenger MarkVision Messenger is a utility that lets you create Actions An Action defines command to execute whenever an event occurs across a set of devices Device Status Events are conditions signaled by messages like Paper Tray Missing or Toner Low Folder Events are signaled when devices enter and or exit a particular folder During the installation of MarkVision Professional you are asked to select the components to install To install MarkVision Messenger check MarkVision Messenger If the Mark
127. our changes and refresh the Set User Data screen e Click Done to return to the MarkVision Messenger Home screen Notes e User defined data is user specific and cannot be viewed or altered by another user The Data field is limited to 80 characters Generating reports You can create Actions to generate event specific reports For example you re an account administrator and you want to set up an Action to generate a report containing billing and delivery information for all supplies that have been ordered 1 From the MarkVision Messenger Home screen click Create New 2 Enter your Action information in the setup screens that follow and then click Next 3 From the Events screen select Supplies Alerts from the Categories list 4 Select the events you want to monitor and click the 2 button to add them to the Selected Events list 5 Click Next when you are ready to continue 6 Select the devices you want to monitor and then click Next 7 Enter your command information and keywords in the appropriate fields 8 Click Next and complete the remaining steps How do MarkVision Messenger 107 Keeping a log of paper jams You can create an Action to keep a log of specific device events For example you may want to keep a log of paper jams to determine the average time it takes for them to be cleared To set up an Action to log paper jams O N Oo F QOO DY 10 11 12 13 From the MarkVision Messenger
128. pe e You can choose to have your filter include printers print servers or both Specify this in the Device Type list box Example 1 Basic filter John is in charge of keeping the printers in his company up and running He would like to know which ones presently need human intervention or will need attention very soon To accomplish this he creates a Basic filter Since John is only interested in printers he selects Printer from the Device Type list box From the Select Filter Type list he selects Status He then selects All Errors and All Warnings A OQ N a He then clicks Apply and the filter is created 5 To save the filter he clicks Save Filter As Once John applies the filter to a folder that folder only contains printers displaying an error or warning state He can then select another MarkVision task such as Status of Printer to view the new folder he created letting him see which printers are currently exhibiting errors or warnings Example 2 Advanced filter Mary would like to create and save a filter that only displays monochrome printers with firmware code level 1 10 17 To accomplish this she creates an Advanced filter 1 Since Mary is only interested in printers she selects Printer from the Device Type list box 2 She then selects the following Parameter Operation Value Color Equal To Monochrome Using filters 47 3 Sheclicks New to create another filter criterion and then selects the following
129. ported devices MarkVision Professional 11 0 provides the ability to setup and configure the Lexmark N8050 wireless print server for use on your network MarkVision Professional 11 0 includes a new WLAN task and a new WLAN device policy option to manage the wireless settings for supported print servers attached to the network The WLAN task and device policy let an administrator enter or edit the wireless settings for a supported print server and then transfer the settings to the supported devices The WLAN task and device policy can support wireless configurations for both Ad Hoc and Infrastructure Basic Service Set BSS modes as well as WEP and WPA PSK security modes In addition for security modes that utilize CA certificates as part of an authentication mechanism an additional task called Install CA Certificate is available to install CA Certificates on devices Creating a WLAN device policy 1 Goto Actions gt Device Policies gt Create Manage from the MarkVision Home screen or select Device Policies Create Manage from the All Tasks list Click New and select For Any Print Server and then click Next Under Print Server Policy expand the WLAN nodes Enter the SSID BSS Type Channel and Wireless Security Mode for the device For more information on your wireless settings see your wireless network documentation 5 Enter the appropriate authentication or encryption information for the wireless security mode that you selected by e
130. protocol and fax settings Filters View or edit the list of saved filters which can be used to limit the number of devices displayed Basics 35 Task Function Finishing View or modify a printer s finishing settings such as copies collate and resolution Firmware On the Web Open a Web page to obtain print server upgrades for supported print servers Firmware Download Print Server Upgrade your print server firmware Folder Configuration Organize devices using folders Filter folder contents based on printer attributes Font Cartridges View information about any installed font cartridges FTP Destinations Create and manage FTP destinations for selected devices General Settings Printer View or modify printer settings such as job timeout emulation and power saver General Settings Print Server View or modify print server settings such as job timeout contact name contact locations and network speed Generic File Download Download miscellaneous files such as PostScript files universal configuration files UCF or font files to one or multiple devices on your network Home Return to the Home screen Home Page On the Web Open the Lexmark home page on the Web Hosts Table A configuration of host computer names A part of Print Permissions Technology HTTP Settings View or modify a device s HTTP settings
131. r 1 From the menu bar click MarkVision Folders The folder configuration window appears 2 Select the folder you want to configure If you have already applied a filter to this folder the filter settings appear 3 If you want to apply a previously created filter click Load Filter and then choose the filter Note Manual selection overrides filters For example if you apply the filter Color Equal To Monochrome and you have already manually selected various color printers those manually selected printers remain in the folder What is MarkVision Messenger MarkVision Messenger is a browser based tool that helps to automate responses to printer problems or events MarkVision Messenger lets you create Actions to automate many printer administration tasks Using its intuitive wizard based interface you can configure Actions to E mail someone when a specific device condition occurs such as Toner Low e Keep a log of paper jams To use MarkVision Messenger click Actions gt MarkVision Messenger Launch or from a Web browser enter the URL http your server messenger where your server is the IP address or hostname of the machine that is running the MarkVision Server Note If MarkVision Professional is not your default Web server the MarkVision Messenger address is http your server 9180 messenger The messenger part of the URL is case sensitive it must be entered in all lowercase letters What is Mar
132. r service that does not infringe any existing intellectual property right may be used instead Evaluation and verification of operation in conjunction with other products programs or services except those expressly designated by the manufacturer are the user s responsibility Lexmark Lexmark with diamond design MarkNet MarkVision and Optra are trademarks of Lexmark International Inc registered in the United States and or other countries MarkTrack and Optralmage are trademarks of Lexmark International Inc PCLO is a registered trademark of the Hewlett Packard Company PostScript amp is a registered trademark of Adobe Systems Incorporated All other trademarks are the property of their respective owners 1998 2005 Lexmark International Inc All rights reserved UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense Licensing Notice This product contains software developed and copyrighted by Lexmark In addition the product software may contain e Software licensed under the provisions of the GNU General Public License version 2 and or the GNU Lesser General Public License version 2 1 Software licensed under other licenses Click the title of the document you want to review Third party licenses The third party software covered by these third party licenses is free softw
133. re ready to continue Remove an event from the Selected Events list Select the event you want to remove and then Click to delete the event from the list Click to delete all events from the list Selecting All events adds all category events to the Selected Events list even ones added to the server later e You can select from one or more event categories one or more events or a combination of the two Notes Step 6 Select devices You must choose which devices you want to monitor For your convenience MarkVision Messenger provides you with a list of all available devices capable of producing the events you selected From the Event Sources screen you can How do MarkVision Messenger 101 Select All Devices on the MarkVision Server to monitor all devices even ones added to the server later e Select Devices in a Specified Folder to monitor all devices a specified folder even ones added to the folder later e Select Selected Devices to specify which devices to monitor If you choose Selected Devices you can e Click the name of a specific device in the Selected Devices list to select it e Click Select All to select all devices currently in the Selected Devices list e Click Deselect All to remove all devices selections from the Selected Devices list Click 1 when you re ready to continue Notes f your Action is triggered by a Folder Event you may be confused to be a
134. re the SNMP community name you supplied to MarkVision is the same as the one set in the print server PING the print server If PING works check the IP address netmask and gateway to make sure they are correct Turn the printer off and then PING again to check for duplicate IP addresses If PING does not work check the setup page you printed to be sure IP is enabled If TCP IP is enabled check the IP address netmask and gateway to be sure they correct e Make sure bridges and routers are functioning correctly Problems with network devices 115 Make sure all the physical connections among the print server the printer and the network are working 7 Turn the printer and the print server off and then on again Turn the printer on first so when you turn on the print server it can determine whether the printer is enabled for NPA Device not responding message appears 1 Make sure the printer is turned on and is ready 2 Make sure the LAN cable is plugged into both the print server and into the LAN and is working properly 3 If you are using an INA sure the print server is properly installed and enabled Print a setup page for the printer Refer to your print server documentation for instructions The print server should appear in the list of attachments on the setup page e Make sure TCP IP is activated on the print server The protocol must be active for the print server and MarkVision t
135. rinter s permanent memory Change Password Change the current user s password Communication Password Syncronize the communication password of one or more devices with a new or existing server or remove the communication password from a device Contact Name and Location View or modify the contact name or location for a specified device Create Windows Print Objects Create a Windows print object queue on a remote host computer Custom Media Custom Paper Name View or modify custom paper names Custom Media Custom Paper Type View or modify custom paper type settings Custom Media Paper Loading View or modify custom paper loading settings Custom Media Paper Texture View or modify custom paper texture settings Custom Media Paper Type Bin View or modify custom paper bin settings Basics 34 Function Custom Media Paper Weight View or modify custom paper weight settings Custom Tables Create Manage Configure and export tables of device information Custom Views Create Manage Create custom views with multiple pieces of information Device Discovery Profiles Create discovery profiles to search attached networks and add discovered devices to MarkVision Professional Device Discovery Results Display device discovery results based on specific discovery profiles Device Password Change a selec
136. rkVision Web Server service is not running correctly MarkVision Web Server is not your default Web server and you have forgotten to add port 9180 in your address User actions e Verify that you entered the URL correctly e Contact your administrator Administrator actions e Verify that the user is using the correct URL address e Restart the MarkVision Web Server service to verify that it is running correctly No e mail notification Possible causes The e mail address you entered is incorrect The MarkVision Web Server service is not running correctly User actions e Verify that the e mail address in the To field of the Compose SMTP E mail screen is correct e Verify that the SMTP mail server and mail path are correct e Contact your administrator Administrator actions e Review the system log e Verify that the mail server is running e Restart the MarkVision Web Server service to verify that it is running correctly MarkVision Messenger does not work properly while Apache is installed MarkVision Messenger works on two ports by default 8007 and 8009 If Apache is installed and listens on either of these ports Messenger will not function properly When installing first check for port availability and then assign the appropriate port to Messenger Problems with MarkVision Messenger 118 Problems with actions Cannot create a new action Possible cause The MarkVision Web Server service is no
137. rother HL 1470N Series Printer table 1 Canon ImageRunner 400 Brother HL 1650 1670N Series Canon ImageRunner 500 Brother HL 1870N Series Canon ImageRunner 600 Brother HL 2460 Series Canon ImageRunner 2800 Brother HL 5070N Canon ImageRunner 5000i Brother HL 6050D Dell Color Laser Printer 3100cn Brother MFC 8820DN Dell Laser Printer 1700 Canon GP 200D Dell Laser Printer 1700n Canon ImageCLASS C2100 HP 2000 C Canon ImageRunner 330 HP 2500 C System requirements 13 Printer table 2 HP 4345 MFP IBM InfoPrint 20 HP 8550 MFP IBM InfoPrint 21 HP 8550GN IBM Infoprint 1145 MFP HP Business InkJet 2250TN IBM Infoprint 1145L MFP HP Color LaserJet 3550N IBM InfoPrint Color 8 HP Color LaserJet 3700DTN IBM LaserPrinter 4039 HP Color LaserJet 4500 IBM Network Printer 12 HP Color LaserJet 4550 Series IBM Network Printer 17 HP Color LaserJet 4650 DTN Konica KL 3015 HP Color LaserJet 5550DTN Kyocera FS C5016N HP Color LaserJet 8500 Kyocera FS 1700 HP Color LaserJet 9500n Kyocera FS 1750 HP LaserJet 1320 NW Kyocera FS 1800 HP LaserJet 2100 Series Kyocera FS 3750 HP LaserJet 2200 Kyocera FS 3800 HP LaserJet 2420 DN Kyocera FS 3820N HP LaserJet 2430 TN Kyocera FS 3830N HP LaserJet 3300 MFP Series Kyocera FS 7000 HP LaserJet 4000 Series Kyocera
138. rs computers on which an instance of the MarkVision Server is not running the MarkVision Server must first be configured to perform the necessary network operations See Configuring the MarkVision Server for instruction on implementing this configuration Configuring the MarkVision Server To create print objects on remote host computers the MarkVision Server service for Windows must be configured to run in the context of a valid administrative user ID and Password This allows the MarkVision Server service to perform network operations such as listing the existing print objects and drivers that reside on other computers For Windows operating systems only 1 Open the Windows Control Panel For example go to Start gt Settings gt Control Panel 2 Double click Administrative Tools Queue management 89 N OO Oi 5 W Double click Services In Services right click MarkVision Server Select Properties Select the Log On tab Select the This account radio button Enter the user ID and password for an administrative account To create print queues 1 Go to Actions gt Queue Management gt Create Windows Print Objects or select Create Windows Print Objects from the All Tasks list In the queue management wizard select the printers that you want to create queues for You can locate the printers under the Folders tab or by using Quick Find Click the gt button to move the printers to the Selected Printers window
139. rver not compatible because the client contains a component that the server does not have a warning message is issued and any incompatible client components are removed Generic file download The Generic File Download task lets you download miscellaneous files from the MarkVision Server to one or multiple devices on your network As a result various file types including universal configuration files UCF can be instantly distributed to any devices that MarkVision manages The Generic File Download task is available under the Tasks menu or by clicking Actions gt Generic File Download on the MarkVision Professional Home screen You can also schedule the download of files by using the Scheduling task Generic file download 70 Using the Generic File Download task 1 Select the file s that you want to download from the list of available files on the MarkVision Server If there is a file from another location that you want to include in the list click Load to browse for local files that you can load onto the server Click the gt button to move the files to the file management table on the right side of the Screen Note Clicking Remove removes the selected files from the list of available files subsequently removing the files from the server s file store as well as the file management table In the file management table select the file s target location in the Target Directory column then specify the directory
140. s SYS LEXMARK MVPS MVPWEB stop SYS LEXMARK MVPS MVPS stop To start the MarkVision Server Start the MarkVision Professional Server MVPS before starting the MarkVision Professional Web Server MVPWEB If you want MarkVision Professional to start at boot time add the following commands to the bottom of the SYS SYSTEM AUTOEXEC NCF SYS LEXMARK MVPS MVPS start SYS LEXMARK MVPS MVPWEB start Uninstalling MarkVision Professional for a Novell NetWare Server Note The Uninstall process is currently a manual process 1 Stop the MarkVision Professional Server processes 2 Atthe server console enter the following commands SYS LEXMARK MVPS MVPWEB stop SYS LEXMARK MVPS MVPS stop 3 Delete the following directory SYS LEXMARK MVPS Note If you want to save the MarkVision Server settings do not remove the SYS LEXMARK MVPS directory Upgrading from previous versions of MarkVision Prior versions of MarkVision for Windows are easily upgraded by running the installation program All prior folders filters devices and so on are retained with the new version If you are upgrading from an earlier release of MarkVision Professional for UNIX systems make sure you upgrade your MarkVision Clients and server s together Note When upgrading MarkVision Professional for Unix systems you should remove the currently installed package Installing MarkVision Professional 28 For versions earlier than MarkVision Professional
141. s View status Discover printers Department printers only Note If you assign task privileges for your users and then add the user accounts to a group your users will have access to tasks granted by both the account and the group For example if a user account is not given access to the Device Discovery task and that user account is a member of an account group that grants access to the Device Discovery task that user account will have access to Device Discovery Create a user group a fF WO N o ON Oo In the Groups section of the users table click Add Enter the group name Select the user accounts that will be assigned to this group Click Next Select the privileges that will be available to the user group from the Available Privileges window Click the gt buttons to add or remove the selected privileges to and from the user group Click Next Select all the device folders that the user group will have access to Click Finish Edit or remove an existing user account or group To edit a user account or group 1 Double click the account or group that you want to edit or select the desired account or group and then click Edit in the corresponding section of the table 2 Select the appropriate step in the wizard and adjust the account or group attributes accordingly 3 Click Finish Creating user accounts and user groups 50 To remove a user account or group 1 Select the account or group t
142. s can add or delete accounts As people join or leave your staff you may need to create or update MarkVision user accounts If you do not want a specific account to have full administrative rights you can either specify the appropriate privileges when the account is created or assign the account to a group that contains rights to only the tasks you allow Create an administrator account It is only possible to create an Administrator account if no other accounts have previously been created To complete the creation of an administrator account you must also create at least one other user account For information on creating additional user accounts see Create a new user account 1 Inthe Accounts section of the users table click Add 2 Enter the administrator account name and password Creating user accounts and user groups 48 3 Confirm the password that you entered The indicator light to the right of the field turns green and enables the OK button when the password confirmation is entered correctly 4 Click OK Create a new user account An administrator account must be created before a new user account can be completed 1 Inthe Accounts section of the users table click Add 2 Enter the account name and password Note If you are utilizing user authentication with LDAP with the exception of an administrator account the account name should correspond to an existing account listing on your LDAP server Similarly an account pass
143. s insecure communication Communication is secure only if the device is capable and locked down All other communication is insecure Off This setting allows only insecure communication Devices that are locked down will not be able to communicate with the server Note The current MarkVision server security level is displayed in the bottom right corner of the MarkVision Professional Home Screen 4 Click Apply 5 Click OK Selecting Server to Client security The Communication Security tab in the Administrative Settings Dialog also provides an administrator with the option to use a Secure Socket Layer SSL for communication between the MarkVision Server and Client For more information on SSL see LDAP Server authentication or refer to your LDAP Server documentation 1 Goto MarkVision gt Administrative Settings or select Administrative Settings from the All Task list Select the Communication Security tab at the top of the dialog Click the Use SSL for Server Client Communications check box to enable SSL communication Secure communication 58 4 Click Apply 5 Click OK Setting communication security for devices The two tasks that control communication security for devices are the Communication Password task and the Printer Lockdown task The Communication Password task lets the user synchronize the communication password of one or more devices with a new or existing server or lets the user remove the c
144. s match the light next to the field turns green If they do not match the light turns red 5 Click OK User authentication 63 e Managing devices vV Finding the devices you want There are numerous ways to find devices using MarkVision You can search for one device using specific criteria or multiple devices using a variety of methods Note MarkVision only recognizes devices that have been discovered using the Device Discovery task see Adding and removing devices or Quick Find by Address Once MarkVision recognizes a device using one of those methods that device can later be found by its other attributes such as its serial number or a property tag Here are some suggested methods for finding one or more printers in MarkVision f you know a specific setting for a printer you can use this attribute to find it For example you can find a printer using its IP address name serial number or a property tag First select a task to perform Using the Quick Find tab pick the attribute you want to use in your search from the Select a field to search list Type the attribute information in the appropriate box and then select Find You can substitute the asterisk character as a wildcard for unknown information in your search It acts as a placeholder for any number of characters For example you could enter 192 168 12 as your search criteria e Ifyou monitor only 10 printers in MarkVision the ea
145. s task You can then change the discovery profile to ensure that the devices are no longer discovered in subsequent discoveries The Remove Devices task is available by clicking the Remove Devices icon located between the navigation buttons and the frequent task icons on the MVP toolbar in the MarkVision menu under Device Discovery Remove Devices Advanced or by selecting Remove Devices Advanced under the All Tasks menu To remove devices from the MarkVision Server browse the existing device folders or use the Quick Find feature to locate the devices that you want to remove When you have selected all of the appropriate devices click the Remove icon on the MarkVision taskbar The selected devices are removed from the MarkVision Server Creating folders Folders are a way of grouping devices by particular conditions such as low toner or by particular options such as duplexing By grouping devices in this manner it is much easier to find the devices you want Creating folders 44 MarkVision Professional is shipped with a pre existing root folder All Devices which cannot be deleted All additional folders you create are listed below this root folder However you do not have to create additional folders to use MarkVision To create folders Select Folder Configuration from the All Tasks menu or click MarkVision Folders Select the parent folder Click New from the Folder window Enter a name for the new folder ao fF o N
146. ser s workstation However anyone who does not run MarkVision Professional on a regular basis or who is not currently working from their workstation should use the Web Client version of MVP In this case there is no need to install any MarkVision files in order to use the client MarkVision Messenger MarkVision Messenger works with MarkVision Professional to provide technicians with e mail notification or command line execution when a network printer triggers a pre defined event such as Paper Tray Missing Toner Low and many more The heart of MarkVision Messenger is a service that runs inside the MarkVision Server To use this service the user creates actions using a browser based interface Users can access MarkVision Messenger either by launching it from the Action menu in the MVP application or by using the URL http lt yourserver gt messenger in your browser For more information see the MarkVision Messenger section of this User s Guide MarkVision Server The MarkVision Server is the engine that powers MarkVision The MarkVision Server is the single point of contact between an instance of the MarkVision Client and all of the devices that MVP manages The first time a client requests information the MarkVision Server gathers the new information from the device and stores it in a cache Each subsequent request for the same information is then retrieved from the cache This saves valuable network resources by eliminating redundant
147. siest way to find the one you want is to scan the tabs in the Feature Overview task for the feature you want Select Feature Overview Printers from the All Tasks list Choose the Folders tab and view the folder that contains the printers you want to choose from You can then scan the various features columns Click any column heading to sort the printers according to the criteria you want With only a few printers you should easily find the printer you are looking for e Let s say however that you have 800 printers distributed over a large network and you need to find all the color printers with duplex units First scan your folders to see if you already have one for color or duplex printers Otherwise 1 Choose the Quick Find tab and then select Other from the Select a field to search list 2 Click Find Parameters 3 Configure the filter to find only color printers with duplex units For more information on configuring filters see Using filters Managing devices 64 4 Click OK and then click Find A list of any color duplex printers on your MarkVision Server appears You can also create a folder that automatically populates itself with color printers that have duplex units For help creating such a folder see Organizing devices Creating custom views With the Custom Views task you can create multiple views that let you view only the printer attributes you would like to see To create a custom view Select Custom Views
148. sked to choose a folder for a second time By choosing a folder on this screen you can narrow the list of printers you are interested in In MarkVision Professional printers can occupy more than one folder at a time e Forexample if your Action is triggered when printers move into a folder named Toner Level lt 10 and you only want to monitor printers in the folder named Building 7 select the Building 7 on this screen MarkVision Messenger will execute your Action when a printer from the Building 7 folder enters the Toner Level lt 10 folder Step 7 Select a command You must tell MarkVision Messenger which type of command your Action will execute From the Command Type screen you can Choose to execute a command line on the MarkVision Server Note Because command lines are run on the MarkVision Server you must be logged in as the MarkVision administrator to select this option e Choose to send an e mail message Choose to execute a command line on a remote host Note This option requires that a rexec server be present on the remote host e Choose to setup a Tivoli event adapter Note this option is only available if the Device Status Alert option is selected Click 1 when you re ready to continue How do MarkVision Messenger 102 Step 8 Compose the command Keywords represent information about your Action a device or an event You can pass this information to your command on the MarkVision
149. sks The Scheduling feature lets you perform a task such as Device Discovery or Generic Flle Download on a specific day at a specific time Each task can have multiple schedules Tasks you can schedule using MarkVision Generic File Download e Device Policies Apply Policies Device Policies Check Conformance Firmware Download e Device Discovery Remove Devices e Resource Management Scheduling tasks 68 schedule a task When you access the Scheduling task the scheduling screen appears with a list and calendar showing all presently scheduled events 1 Select Scheduling from the All Tasks menu or click Actions gt Scheduling 2 Click Add 3 Select the event you want to schedule and type a description of the event Click Next 4 Select the date and time you want the event to take place You can schedule an event to occur on a daily weekly or monthly basis If your scheduled event is to occur on a weekly or monthly basis select the days on which you want it to occur 5 Click Next Select the type of database if applicable and the database s location URL where you want to store the results of the scheduled event Enter your user name and password in the appropriate fields Click Next Select discovered devices from the device folders window or use the Quick Find feature to locate new devices and place them in the selected devices window using the gt buttons 9 Once you have selected all of the devices
150. ss Click E Compose your e mail message Inthe To box type the fictional paper jam com e f you want to carbon copy Cc someone type the appropriate address in the Cc box e For this example type Paper Jam the Subject box e Inthe Body box type There is a paper jam at source ipAddress model source model and then click 1 Note Both source ipAddress and source model are Keywords Select them from the Keywords list and move them to the Body box by clicking The source ipAddress keyword contains the TCP IP network address if applicable of the print server to which the printer is attached The source model keyword contains the model name of the printer Many keywords are available in MarkVision How do you create actions 130 Messenger and a description of each is in the Keyword Detail box directly under the Keywords list 11 Select the type of filter for your action e Trigger on Active sends an e mail whenever a printer enters a Paper Jam state e Trigger on Either Active or Clear sends an e mail whenever a printer enters or exits a Paper Jam state e Custom lets you create your own filter script For this example click Trigger on Active and then click the Next arrow icon 12 You will now see a summary of your action Click Yes to enable the Action Results of this example If a printer monitored by MarkVision Professional enters a Paper Jam state an e mail will be sent to the fictional paper j
151. ssenger you can create Actions to automate many printer administration tasks For example you can configure Actions to Keep log of printer paper jams E mail someone when a specific device condition occurs e Order supplies for a specific device when messages such as Toner Low occur Event Types Your Action can be triggered by two types of events Device Status Alerts A Device Status Alert is a notification that something has changed at a printer For example when you pull a paper tray out of a printer the printer tells MarkVision Messenger that the tray is now missing This is represented in MarkVision Messenger by an event with name Paper Tray Missing and state ACTIVE When the tray is put back into place the printer tells MarkVision Messenger that the tray is no longer missing This is represented in MarkVision Messenger by an event with name Paper Tray Missing and state CLEARED You can configure your Action to respond to an event when its state is ACTIVE when its state is CLEARED or both If your Action responds to Device Status Alerts you will be prompted to choose the specific device status alerts that will trigger your action Printer Folder Alerts A Folder Alert is generated when printers enter and or exit a specified folder For example you could create a folder in MarkVision Professional that contains printers with a Toner Level less than 1096 and create an Action in MarkVision Messenger t
152. sure you have root user authority 2 Type the following in the command line usr mv pro bin mark2cde On some CDE systems the MarkVision Professional CDE icons may not appear after installing the MarkVision Professional CDE snap in The icons appear after logging out and logging back in again If you encounter problems while running mark2cde manually try running it again using the Korn shell ksh rather than the Bourne shell sh Installing MarkVision Professional 25 Removing the MarkVision Professional CDE When removing the MarkVision Professional Client package you must manually remove the CDE snap in To uninstall the CDE snap in as root type the following in the command line 4 usr mv pro bin mark2cde d Installing MarkVision Professional into KDE You can integrate MVP into the K Desktop Environment KDE Integrating installs KDE icons actions and online Help To integrate MarkVision Professional into the KDE 1 Make sure you have root user authority 2 Type the following in the command line usr mv pro bin mark2kde You must restart KDE after installing the KDE snap in to see the icons Removing the MarkVision Professional KDE When removing the MarkVision Professional Client package you must manually remove the KDE snap in To uninstall the KDE snap in as root type the following in the command line usr mv pro bin mark2kde Installing MarkVision Professional into GNOME You can integrate MVP
153. t or restrict access to tasks and devices Managing your devices with MarkVision Professional After you have configured MarkVision you can begin exploring the powerful management features that MarkVision has to offer Using filters Use the Filters task to create criteria filters that can be saved and applied to folders Using device policies Use the Device Policy tasks to uniformly configure many devices at once e Scheduling tasks Use the Scheduling task to schedule certain tasks Getting started 31 Gathering information about printers Use the Custom Tables task to view information about your devices e Managing plug ins Use the Software Update task to install and remove plug ins for additional device support The Tasks list There are many more device management tasks available in MarkVision Professional than those listed above For a complete listing see the Tasks list Basics Home screen After you log in to MarkVision Professional the Home screen appears which lists things you can do with MarkVision Professional These lists contain some of the most commonly used functions available in MarkVision Professional You can customize these lists by selecting Customize next to the list S category name The MarkVision Professional toolbar is directly below the menus The icons in this toolbar represent frequent tasks To add or remove tasks from the toolbar select MarkVision Personal Settings from the
154. t a new password on a network device or change an existing device password Once a password has been set on a device the device s display in the Find Results window turns red to indicate that it is password protected MarkVision Professional Security 52 Using the Device Password task 1 6 Go to Settings gt Security gt Device Password or select Device Password from the All Tasks list Select the device that you want to set a password for Edit the Old Password field accordingly a If you want to change an existing device password enter the device s current password b If you want to create a new device password delete any text in the Old Password field and proceed to the next step Enter the new password in the New Password field Confirm the device password If the passwords match the light next to the field turns green If the passwords do not match the light turns red Click Apply To remove a password from a device 1 Go to Settings gt Security Device Password or select Device Password from the All Tasks list Select the device that you want to remove the password from Enter the device s current password Delete any text from the New Password and Confirm New Password fields so that both text fields are blank Click Apply Manage Global Password List task The Manage Global Password List task opens a list of the device passwords for your network devices When a user has access to the Manage Global
155. t responding or network traffic is heavy Maximum number of seconds to wait for responses to an SLP Multicast This specifies the maximum amount of time to wait for a print server response during an SLP Multicast Adjust this value if print servers are not responding or network traffic is heavy Only supported print servers are discovered during an SLP Multicast Number of retries to perform when a device does not respond This specifies the number of attempted retries before an address is ignored Setting this value beyond 1 does not normally provide greater accuracy Setting this value to zero 0 disables retries which may substantially increase speed with little impact on accuracy Note Each Discovery Profile can have its own advanced settings Adding and removing devices 42 Import Export buttons You can use the Import and Export buttons to import or export profiles for discovery They are saved in XML format Load Save buttons The Save button saves the information in the Devices to Include on the Server and Devices to Exclude from the Server fields as a text file which can later be retrieved using the Load button Scheduling To schedule discoveries select the Schedule task from the All Tasks menu You can schedule device discoveries to occur on a daily weekly or monthly basis This ensures that the list of devices MarkVision Professional manages is always current If your device discoveries are network intensive
156. t running correctly User action Contact your administrator Administrator action e Verify that the MarkVision Web Server service is running correctly e Restart the service e Ask the user to log in again and attempt to create an action Cannot enable an action Possible cause Another user has selected the action User action Try again later or contact the user who has selected the action Cannot disable an action Possible cause Another user has selected the action User action Try again later or contact the user who has selected the action Cannot modify an action Possible causes e The action is enabled by another user Another user has selected the action Problems with actions 119 User action Try again later or contact the user who has selected the action Cannot delete an action Possible causes The action is enabled by another user Another user has selected the action User action Try again later or contact the user who has selected the action Action did not work Possible causes The command line contains an error The wrong device is selected The wrong event is selected selected device is not operating The MarkVision Web Server service is not running correctly User actions e Click the action name to review a detailed summary and verify its accuracy e Contact your administrator Administrator actions e Verify that
157. ted device s password or create a new password for a device Device Policy Check Device Conformance Determine if selected devices are conforming to device policies Device Policies Apply Apply created policies to selected devices to enforce settings Device Policies Create Manage Manage list of device policies to quickly set or change device settings such as print quality or enforce those settings Drivers and Utilities On the Web Open the Lexmark driver and utilities Web page E mail Destinations Create and manage e mail destinations for selected devices Emulators View emulator printer language interpreters settings for selected printers Enter Device Password Enter a password to gain access to a password protected device for the duration of the current client session Export Server Settings Export MVP Server settings to a file that can be used to back up an existing server or be imported to another server Fax Printer View or modify a printer s fax settings Fax Destinations Create and manage fax destinations for selected devices Fax Settings View or modify the fax settings for a specified device Feature Overview Printers View printer data such as identification information capabilities code levels and page count information Feature Overview Print Servers View print server data such as identification information
158. the selected device is operating correctly e Review the system log e Restart the MarkVision Web Server service to verify that it is running correctly Action has unexpected results Possible causes The command line contains an error The wrong event is selected The MarkVision Web Server service is not running correctly Problems with actions 120 User actions e Click the action name to review a detailed summary and verify its accuracy e Contact your administrator Administrator action e Review the system log e Restart the MarkVision Web Server service to verify that it is running correctly Action list is empty Possible causes e actions are available All available actions are listed as private by other users The MarkVision Web Server service is not running correctly User action Contact your administrator Administrator action Restart the MarkVision Web Server service to verify that it is running correctly No private actions listed Private actions are associated with individual usernames Therefore you can only see those associated with your username Possible causes private actions are associated with the username you used to log into MarkVision Messenger The MarkVision Web Server service is not running correctly User actions e Use a different username to log and check for that user s private actions e Contact your administrator Administrator a
159. to the field 3 Click 1 when you re ready to continue How do MarkVision Messenger 103 To setup a Tivoli event server To execute this command see Setting up the Tivoli event adapter Step 9 Select a filter A filter lets you control commands that execute when events occur Your filter options depend on the Event Type If your Action is triggered by Device Status Alerts Choose Trigger on Active to set the command to execute only when a condition becomes Active You can also choose to delay execution of the command until the condition has been active for a specified amount of time Choose Trigger on Either Active or Clear to set the command to execute each time a condition becomes Active or Clear e Choose Custom to customize and define when the command executes You can do this by either uploading an existing script file or writing a new one If your Action is triggered by Printer Folder Alerts e Choose Simple Filter to set the Action to execute when a device is added to the folder removed from the folder or both You can also choose to delay execution of the command until the condition has been active for a specified amount of time e Choose Custom to customize and define when the command executes You can do this by either uploading an existing script file or writing a new one Click 1 when you re ready to continue Step 10 Customize a filter If you choose Custom from the Filter Type screen you can c
160. toner for the printer and allows time for the new toner to arrive and be installed before more Supply Low and Supply Empty messages are logged To create an Action to order supplies ao fF WO N a o ON Oo 10 11 12 13 14 From the MarkVision Messenger Home screen click Create New Enter your Action information in the setup screens that follow and then click 3 From the Event Type screen choose Printer Device Status Alerts and then click 1 From the Events screen choose Supplies Alerts from the Categories list Select Supply Low and Supply Empty and then click gj to add them to the Selected Events list Click Next when you re ready to continue Select the devices you want to monitor and then click 1 Select Execute a Command Line on the MarkVision Server and then click 1 Enter the path to the automated ordering system program the Command Path field Select the keywords to pass to the automated ordering system and then click to add them to the Command Line Parameters field Note Make sure you insert the keywords in the correct order Click 1 when you re ready to continue From the Filter Type screen choose Trigger on Active Under the Delay Time option enter 10 and then select Day s from the list box Click 1 and then complete the remaining steps Setting up a SMTP mail server MarkVision Messenger lets you set up and store your SMTP parameters to use for all your e mail messages
161. ue for the Read and Write fields is public To change the default value enter the new community names in the appropriate field The community names are case sensitive Note This changes the MarkVision community name not the print server community name To change the print server name refer to your print server documentation Using Folders For information on folders see Creating folders Find Results window Devices that are selected using either the Quick Find or Folders tab are displayed in the Find Results window Devices that appear with a strikethrough are not supported for the selected task Devices that are displayed in red text are password protected Multi select capability When you are presented with a list of items such as printers you can multi select them using the Control or Shift key This lets you edit an attribute for all the selected devices at one time For example if the contact name for a group of printers has changed you can multi select those particular printers and change the contact name for those printers only without having to change each one individually Enhanced accessibility MarkVision Professional offers alternative keyboard navigation in accordance with industry standards MarkVision s user interface and subsequent task oriented dialog boxes can be navigated exclusively with a keyboard The navigational features include using the Alt key to activate mnemonic underlined character options in the
162. ustomize and define how your action executes Do this by either uploading a previously defined script file or by writing a new one upload a previously defined script file 1 From the Custom Filters screen enter the name of the script file you want to upload or click Browse to locate it 2 Click Load The script file appears the text field 3 Click 1 when you re ready to continue To write a new script file 1 From the Custom Filters screen type new script information into the text field 2 Click 1 when you re ready to continue How do MarkVision Messenger 104 Notes e Click Tips for more information and sample scripts When you upload a script file all information in the text field is erased Make sure you upload the script file first and then make changes or enter additional information Step 11 Verify Action information When you re finished you should verify all Action information for technical accuracy Carefully review the detailed summary provided in the text field When you re ready to continue e Click Yes to enable your Action e Click No to disable your Action e Click n to step back through the setup process and make changes e Click 1 to create your Action and return to the MarkVision Messenger Home screen e Click to return to the MarkVision Messenger Home screen without creating an Action Note You cannot alter information directly in the text field If you want to mak
163. ve been created in MarkVision Professional A private Action does not require a special access password from within MarkVision Messenger However since it is associated with the username used to create it the Action is only accessible to that specific user Step 4 Select the Event Type You must tell MarkVision Messenger which type of event your Action will monitor From the Event Type screen you can Choose to monitor Printer Status Alerts e Choose to monitor Printer Folder Alerts Click 1 when you re ready to continue For more on Event Types see How does MarkVision Messenger work How do MarkVision Messenger 100 Step 5 Select specific events or folder Depending on the Event Type you have chosen you must now tell MarkVision Messenger either the Device Status Alerts your Action will monitor or the folder whose events your Action will monitor If your Action is triggered by a Printer Folder Alert 1 Select a folder 2 Click 1 when you re ready to continue If your Action is triggered by a Device Status Alert From the Events screen you can Add an event to the Selected Events list 1 Choose whether to sort events by Type or Severity 2 Select an event category 3 Add events to the Selected Events list by Selecting an event and then clicking Selecting All events for example All Input Alerts and then clicking Clicking to add all category events 4 Click 1 when you
164. vent occurs To create an Action to send an e mail From the MarkVision Messenger Home screen click Create New Enter your Action information in the setup screens that follow and then click 1 From the Event Type screen choose Printer Device Status Alerts and then click 1 N 2 From the Command screen choose Send SMTP E mail Note If you have not set up your SMTP mail server you are prompted to enter your mail server and mail path information 5 Enter the recipient s e mail address in the To field Make sure you separate multiple e mail addresses with a comma 6 Enter optional e mail addresses in the Cc field Make sure you separate multiple e mail addresses with a comma Enter the purpose of your e mail in the Subject field Enter your e mail message in the Body field Add the appropriate keyword s to any text field 10 Click 1 and then complete the remaining steps Ordering supplies If you have an automated ordering system on your network you can set up an Action to automatically order supplies for all devices attached to the server For example you can configure an Action to automatically order toner when the first Supply Low event occurs You can also use the Delay Time option to tell your command to ignore Supply Low and Supply Empty messages for 10 days after the first event This lets your Action invoke the How do MarkVision Messenger 110 automated ordering system to order
165. ver individual or small groups of devices Adding and removing devices 43 To use the Add Devices task 1 Select Add Devices from the Tasks menu or select MarkVision Device Discovery gt Add Devices on the MVP Home screen 2 Selecta specific device or devices from the list of existing devices on the screen or click Add to enter a new device address and then click OK 3 Click Start to begin the discovery You can also select the Exclude tab to select devices from an existing profile that you do not want to include in the discovery Select the Advanced tab to reset additional discovery settings Note You can save any new groups of devices that you establish with the Add Devices task as a new discovery profile by clicking Save as Profile Device discovery results After you have performed a device discovery you can view the discovery s results You can access device discovery results under MarkVision Device Discovery Device Discovery Results The discovery results contain a series of log entries detailing the discovery The Device discovery dialog box also gives you the opportunity to export the device discovery results To export the results click Export Browse to the location that you want to save the results and click Save Removing devices from the server If there are any devices that you no longer want to associate with your network you can remove them from the server s list of managed devices with the Remove Device
166. vice installed and someone removes the flash from the printer it is removed from that folder By using the with a delay of option you can delay the execution of your Action until a device has been in or out of the folder for a specified amount of time Custom filters Custom filters let you customize and define how your action executes You can do this by either uploading a previously defined script file or by writing a new one MarkVision Messenger provides a very simple scripting language to define filters The following is a complete list of the statements and conditions you can use to write a custom filter Statements While Condition e WaitUntil Condition e IfThen Condition e StatementList How does MarkVision Messenger work 96 e Distribute Conditions e Condition 1 Condition n e Or Condition 1 Condition n EventDatalIs key value e SourceDatalIs key value TimeIsAfter As an example let s look at the script representation of the built in Trigger on Active filter IfThen EventDataIs state ACTIVE Distribute The effect of the EventDatals condition is to ask the event for the value of the event state keyword This is the same keyword you can insert into command lines and e mail messages The first statement an IfThen executes the next statement if the condition EventDataIs state ACTIVE is true An EventDataIs condition is true if the value of the keyword state matc
167. want to download the files You can select your devices using the Quick Find feature or by selecting devices from the existing device folders If the printers you want to download to are not present in the existing folders you will need to use a filter to display the supported devices For more information on filters see Using filters Resource Management 72 7 Use the gt button to transfer the printers to the Selected Printers window Then click or Ctrl click the devices you want to download to 8 Click Existing Files to display the files currently stored in the device s memory Select Font or Overlay to show the different types of files Clicking the Log button will display a dialog containing a log of the resource downloads for the selected device 9 Click Next to proceed to the next step in the wizard 10 the left side of the dialog select the files that you want to download by clicking Select All at the top of the field or by clicking the individual check boxes next to each file 11 Inthe right side of the dialog click either the Hard Disks tab or Flash SIMMS tab to display the devices of each type and select the printers to which you want to download the selected files by clicking Select or by clicking the individual check boxes next to each printer 12 Click the gt button to match the files with the devices This button will only be enabled if at least one check box is selected on each side of the dialog 13
168. word is not needed as user passwords will instead be verified with you company s LDAP server However An MVP administrator account will always need an authentic user ID and password specific to MVP 3 Confirm the password that you entered The indicator light to the right of the field turns green and enables the Next button when the password confirmation is entered correctly Click Next Select the privileges that will be available to the account from the Available Privileges window Click the gt buttons to add or remove the selected privileges to and from the user account Click Next Select all the device folders that the user account will have access to Click Finish O ON Oo Oi A Create an account group By putting user accounts into groups you can ensure that your user accounts are configured uniformly If for example you wanted a group of users to only have access to certain tasks on certain devices you could create an account group to Specify the user accounts to be included in the group e Specify the tasks to be available to the group e Specify the devices to be available to the group Creating user accounts and user groups 49 For example Group Access rights Devices Help desk Reset printers and print servers Change printer and print All devices server settings Executive Monitor toner and paper supplies Respective department secretaries printers only Department B73 Change printer setting
169. xample if you wanted to keep a log of offline devices you could configure your Action to respond to the Offline Device Status Alert Each time a monitored device becomes offline specified information is written to a text file Like the example above the information MarkVision Messenger writes to this text file is highly customizable For example you could specify that the text file list the device model page count and the time at which it went offline Execute a command line on a remote host server Your Action when triggered executes a command line on a remote host server In order to execute command lines on a remote host server the rexec client must connect to a rexec server on the remote host server Furthermore you can specify whether to perform commands conditionally or repeatedly and how to execute them You can have your Action execute its command e Only after a specified delay period For example if your Action sends an e mail message when a printer goes offline you can delay the execution of the command for a specified amount of time This way if the printer returns online during the delay period the e mail will not be sent See Delaying Event notifications for more information After additional conditions have been met For example if your Action is triggered by a Paper Tray Missing event but you only want to execute the command when the event occurs for Tray 3 you could write a custom filter to How does
170. xpanding the WEP or WPA nodes under WLAN 6 Click Apply Using the WLAN task 1 Goto Settings gt Network gt Wireless gt WLAN or select WLAN from the All Tasks list 2 Select the device s that you want to configure wireless settings for Note The WLAN task provides the ability to configure the wireless settings on multiple devices simultaneously As a result if multiple devices are selected for use with this task make sure that only the values that are shared by all of the selected devices are changed Some settings are specific to one device and changing them can disrupt wireless communication for that device 3 Enter the SSID BSS Type Channel and Wireless Security Mode for the device For more information on your wireless settings see your wireless network documentation Wireless print server support 77 4 Enter the appropriate authentication or encryption information for the wireless security mode that you selected Some wireless security modes require certificates to work properly To install the appropriate certificates go to the print server embedded Web page or use the Install CA Certificate task For information on accessing the print server embedded web page see your print server documentation 5 Click Apply Using the Install CA Certificate task Some wireless security modes require Certificate Authority CA certificates for authentication purposes The Install CA Certificate task provides a means of install
171. you can schedule them to occur at off hours when network traffic is at a minimum Select the profile that you want to use for the discovery then choose the initial day from the Start time box and select the time at which the discovery is to occur You can then decide to have the discovery occur once daily weekly or monthly When all of your selections are made click OK For more information on scheduling see Scheduling tasks Naming devices After you have found all of the devices that you want to manage with MarkVision Professional you can establish the name that MarkVision will use to identify the device MarkVision uses a specific algorithm to determine a device s name First it looks to see if a name has been assigned to it from the Names of Devices task Then MarkVision looks for the following in order TCP IP address hostname IPX address Serial Number and then Property Tag The order of this list can be changed using the Administrative Settings task From the All Tasks menu on the MarkVision Home screen select Custom Names With this task you can select the devices that you want and enter any name you want for the device For example name the device My Printer Note You must have administrative access to name devices or to use the Administrative Settings task Adding devices In some situations you may want to discover some devices without creating a profile In these situations you can use the Add Devices task to disco

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