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Lennox Hearth INT3000 Cordless Telephone User Manual

1. MAILBOX ACCESS X ACCESSING MESSAGES EITHER Press the Mes PERSONAL OPTIONS Note Options vary by media sage button to respond to a type message from voice mail Record Greeting OR Call the voice mail Dp While the message is playing extension number say Primary Greeting i i Back Up Login or press Alternate Greeting say or enter your mailbox System Greeting Pause number Enter your password See Recording Options Move Forward Record Directory Name Lower volume See Recording Options SUBSCRIBER MAILBOX MENU Play the Envelope Record Password n Voice Mail Higher volume 6 Change Envelope Settings li Record Save the Message Time Date E Mail Delete the Message 9 Skip to the End i Skip to the En Personal Options Length Subj Pages lE Options Message Options i All Options After the message Facsimile E None Replay Message Disable ASR EB Remote Messaging Reply to the Message Primary Cascade EH Forward RECORDING A MESSAGE 4 Alternate Cascade lli Goto Previous Message More Options EN Play the Envelope Dial the mailbox number KI reply to a message or for Fax Number Go to Next Message ward a message T Record your message Message Order Save the Message
2. 77 Using Your Advanced Mailbox 78 Setting Up Your E Mail Password 79 Accessing E Mail Messages 81 Accessing Fax Messages 84 Recovering Deleted Messages 85 Changing Message Envelopes 86 Voice Mail Flowchart Advanced Mailbox 87 LEARNING MORE rr aei aka a dvi jen ea 89 Introduction xand dand G Saa k an avek CR CR a 90 What the Administrators Can Do for YOU 90 Troubleshooting kulk kk sl ka kaka ka aa Rr RETE 91 Frequently Asked Questions FAQ 92 Default Feature Codes 95 INDEX coccinea And m n Sen s d da ay n RAE AURA UR S ra cane yo kee 99 Finding Your Way z z 10 lt o en x 5 lt SECTION CONTENTS PAGE Welcome za aksan k Re rx hne Rx e a Rd LX anak TERRY CREE PRG 2 About This Guide ako 2 About Your Endpoint 3 Dialpad and Indicators 3 Basic Message Display Functions 4 Basic Button Functions 3 3 5 k l al 4 Button DesGrlDtlOS 4 x
3. iki Recover Deleted 5 kJ Listen EB Recover All All ars REMOTE MESSAGING Program Cascade Level EN Enter cascade level number then Change Personal Eg Pager Enter Time of Day EN Set Days of Week Weekdays EN All Days 2 Individual Day 1 7 EJ Select Message Category 4 Priority Messages EN All Messages Part No 935 0352 UCZZ01717EA Issue 3 April 2005
4. Transfer Method Delete Message 9 E Continue MESSAGE ORDER lt REMOTE MESSAGING 2 Erase New Messages Note Applies to voice mail only 0 After recording Saved Messages Program Cascade Level m Replay TRANSFER METHOD Enter cascade level number then E Mun Change Append Unannounced E Personal A Erase re record Screened m t 4 Pager gt Copy En Announce Only o Xe Enter Time of Day m Delivery Options 9 pu MESSAGE OPTIONS Set Days of Week DELIVERY OPTIONS lt Note Options vary by media Weekdays Private type All Days Certified Cancel Unheard Ni Individual Day 1 7 3 Recover Deleted Messages Priority El T E Select Message Category Send Voice Mail E Mail All Messages EE Send and Exit Hang Up Facsimile Priority Messages acsimile Inter Tel INT3000 User Guide 87 88 Inter Tel INT3000 User Guide Learning More SECTION CONTENTS PAGE IntroQdUctiOn A y ala a ana I CR Ca Ina aura i f att Ji 90 What the Administrators Can Do for 90 Troubleshooting 91 Frequently Asked Questions FAQ 92 Default Feature Codes 95 m gt 2 z 0 e z m
5. o z m gt r m gt m J Inter Tel INT3000 User Guide 79 To enter your e mail password see table below 1 Access your mailbox as described on page 37 The system announces that it was unable to retrieve your e mail and fax messages and gives you the following options e Say Continue or press EM to access your mailbox without access to your e mail messages e Say Password or press Ell to enter your new e mail password NOTE If your system uses an e mail server and a separate fax server you are prompted twice 2 When prompted enter your e mail password using the dialpad digits and then press EM Refer to the table below to determine which buttons correspond to the characters in your e mail address 3 Your new password is played You have the following options e Say Accept or press to accept e Say Re enter or press to erase and re enter the password 4 Hang up NUMBER OF TIMES BUTTON IS PRESSED BUTTON 1 2 3 4 5 6 7 8 9 1 1 amp _ space 2 a b 2 A B C 3 d e f 3 D E F 4 g h i 4 G H 5 1 k 5 J K L 6 m n 6 M N O 7 p q r s 7 P Q R S 8 t u v 8 T U 9 w x y 2 9 X Y Z 0 0 Press lll seven times for a blank space 80 Inter Tel INT3000 User Guide AccESSING E MAiL MESSAGES NOTE By default the message lamp on your endpoint lights when you receive
6. 22 Inter Tel INT3000 User Guide 7 After the tone record your first and last name 8 When prompted do one of the following e Say Accept or press again to accept the name e Say Replay or press to replay the name you just recorded e Say Append or press to add to your name e Say Re record or press to erase and re record your name NOTE The system then plays a prompt that introduces you to the basic voice mail system features You can skip this introduction by saying Skip or by pressing if desired Recording Your Personal Greetings You can store two different personal greetings in your voice mailbox a primary and an alternate You may change or choose to use either greeting at any time You can then select which greeting you want played when a caller reaches your voice mailbox Because the purpose of this greeting is to tell callers why they have reached your voice mailbox you should include the following information m 2 gt A m e Whether or not you are in the office and where you can be reached e When you will be returning calls e For callers who do not wish to leave a message how to exit voice mail say Operator or press J to return to the operator The following are some sample greetings to help you plan your message e Primary Greeting Hello this is 1 am either on another line or away from my desk and cannot take your
7. Greeting EN Alternate Greeting EN System Greeting EW See Recording Options Record Directory Name EN See Recording Options Record Password EN Change Envelope Settings Time Date EN Message Source 2 Message Length 3 All Options 4 None E Remote Messaging El Primary Cascade EB ji gt LISTENING TO MESSAGES While the message is playing Back Up Pause Move Forward Lower volume Play the Envelope Higher volume Save the Message Delete the Message Skip to the End After the message EE l l l l Replay Message Reply to the Message Voice Mail Call Back Forward a Copy Alternate Cascade More Options 9 Fax Number EN Message Order ER Transfer Method MESSAGE ORDER 4 See Recording Options Go to Previous Message Play the Envelope Go to Next Message Save the Message UNGER E Delete Message DELIVERY OPTIONS Private Certified Priority Send li l Send and Exit Hang Up tt New Messages EB Saved Messages E TRANSFER METHOD 4 Unannounced Screened 2 Announce Only gt MESSAGE OPTIONS Cancel Unheard
8. When using your telephone equipment basic safety precautions should always be fol lowed to reduce the risk of fire electrical shock and injury to persons including the following 1 Read and understand all instructions 2 Follow all warnings and instructions marked on the product 3 Unplug this product from the wall outlet before cleaning Do not use liquid clean ers or aerosol cleaners Use a dry cloth for cleaning 4 Do not use this product near water for example near a sink or in a wet area 5 Do not place this product on an unstable cart stand or table The telephone may fall causing serious damage to the unit 6 To protect the product from overheating do not block or cover any slots or open ings in the base Unit This product should never be placed near or over a radiator or heat register This product should not be placed in a built in installation unless proper ventilation is provided 7 This product should be operated only from the type of power source indicated on the marking label 8 Do not allow anything to rest on the power cord Do not locate this product where the cord will be damaged by persons walking on it 9 Do not overload wall outlets and extension cords as this can result in the risk of fire or electrical shock 10 Never push objects of any kind into this product through the Base Unit slots as they may touch dangerous voltage points or short out parts that could result in a risk of fire or elect
9. Jp for More Options 4 Say Transfer or press lt p The system tells you what your current transfer method is You can then select the desired transfer method as follows z O e Z e Say Unannounced or press to select unannounced transfers e Say Screened or press to select screened transfers e Say Announce or press to select announce only transfers e Say Cancel or press to return to the Personal Options Menu without making changes 5 Press to hang up Inter Tel INT3000 User Guide 53 Programming a Fax Destination With voice mail callers can use your mailbox to send you a fax To use this feature you must specify the destination fax number To change your fax destination number 8 Doc F ON gt Access your mailbox as described on page 37 Press to select the Personal Options Menu Press for More Options Press Enter the number of your fax destination followed by EITHER Press to accept the number OR Press to erase the number and re enter it Press to hang up Changing the Message Search Order You can change the order in which you retrieve your messages based on the date and time you receive them When more than one message is left in your mailbox they are available for you to access in the order you specify The search order can be config ured as first in first out or last in first out NOTE If E Mail Reader is enabled fo
10. Recording Personal Greetings 23 Recovering Deleted Messages 41 85 Redialing a Number 34 Redirect Call 33 Redirect Calls 26 27 Reminder Messages 66 Remote Access Password 68 Remote Feature Access 68 Remote Messaging 37 55 Remote Programming 66 69 Remote Reature Access 69 Requesting areminder message 47 Requesting a Callback 25 Requestion Agent Help 70 Responding to a Waiting Call 27 Reverse Transfer 26 27 Ring Intercom Always 25 S Screening Calls 64 Search Order 54 Searching Directories 64 Secondary Language 50 Selecting a Ring Tone 50 Sending Messages 42 Setting personal options 86 remote messaging 55 your e mail password 79 Setting Account Codes 63 SPCL Button 5 Speed Dialing 57 Standard Voice Mailbox Flowchart 103 Standard Wall Plate Mounting 12 Station Password 68 Station Speed Dial 57 Station Speed Dialing 37 Station to station Messages 35 System Administrator 90 System Hold 28 System Speed Dialing 59 Talk Button 5 Telephone Directory 64 Terminating the ACD Agent Call 73 Timers 25 32 To an Outside Number 30 To Another Extension 30 To Voice Mail 30 Transferring Calls 30 Transferring To An Outside Number 30 Transferring To Another Extension 30 Transferring To Voice Mail 30 Troubleshooting 91 Inter Tel INT3000 User Guide 101 U Using advanced mailbox 78 defaults 22 45 51 do not disturb mode 60 feature buttons 62 Using Account Codes 63 Using Do Not Disturb Mode 45 Using R
11. See the following pages for common mailbox tasks Initializing your mailbox see page 22 Recording your personal greetings see page 23 Recording your voice mail directory name see page 24 Accessing your mailbox see page 37 Disabling and enabling ASR see page 38 Accessing voice mail messages see page 39 Recording and sending voice mail messages see page 42 Canceling unheard voice mail messages see page 44 Changing your mailbox password see page 51 Changing the call screening transfer method see page 53 Programming a fax destination see page 54 Changing the message search order see page 54 Programming remote messaging see page 55 Screening calls see page 64 Using the voice mail directory see page 66 NOTE For a voice mail flowchart for standard mailbox users see page 103 76 Inter Tel INT3000 User Guide E MAIL READER FEATURES When E Mail Reader has been enabled for your mailbox you have the advanced mailbox The advanced mailbox unifies your local voice mail messages and your remote fax and e mail messages in one convenient location E mail Reader uses Text to Speech TTS capabilities to convert the text in an e mail message to a wav file If E Mail Reader is enabled for your mailbox you can access voice mail e mail and fax messages in your mailbox using your endpoint When you access an e mail message in your mailbox E Mail Reader first announces your e mail according to the e
12. When you access your mailbox see page 37 the system announces how many new and saved voice mail fax and e mail messages you have in your mailbox You can choose which type of message you want to access by selecting voice mail fax or e mail from the main subscriber menu Main menu options include the following e access voice mail messages Say Voice Mail or press Ell record voice mail messages Say Record or press E e access e mail messages Say E Mail or press IE e access personal mailbox options Say Personal or press EM e access message options Say Options or press e access facsimile messages Say Facsimile or press e disable ASR for that call only Say Disable or press E At any menu level you can say Cancel or press to cancel or return to the previ ous menu or say Accept or press to accept For a voice mail flowchart for advanced mailbox users see page 87 NOTE All of the menu options and instructions for using the advanced mailbox are presented as voice commands and numeric entries If you have a six line display end point you can also access menus and options by pressing the associated menu button on the display Longer menu options are abbreviated to fit the display T8 Inter Tel INT3000 User Guide SETTING UP YOUR E MAIL PASSWORD When E Mail Reader is enabled for your mailbox the EM system prompts you
13. programmed by your system administrator Any retrieved messages are then restored to your saved message queue Messages that are not undeleted within the programmed time up to 24 hours are automatically erased NOTE If E Mail Reader is enabled for your mailbox you can also recover deleted e mail and fax messages See page 81 for instructions about how to recover deleted voice mail e mail and fax messages To recover deleted voice mail messages 1 Access your mailbox as described on page 37 Say Options or press 9 for Message Options 2 z 10 2 gt A m 2 3 Say Recover press to access undelete options 4 EITHER Say Listen or press 9 to listen to your deleted messages and choose which ones to recover After each message you can e Say Replay or press to replay the message Say Reply or press to reply to the message Say Forward or press to forward the message Say Previous or press to listen to the previous message Say Envelope or press to play the message envelope Say Next or press to listen to the next message Say Recover or press to recover the message OR say Recover or press to recover all deleted messages OR Say Purge or press J to permanently delete all deleted messages 5 Press to hang up Inter Tel INT3000 User Guide 41 Recording and Sending Voice Mail Messages You
14. the proce dures for using the features might vary slightly from the descriptions in this guide If so your trainer or system administrator can tell you how your system differs and how to use the features 2 Inter Tel INT3000 User Guide ABOUT YOUR ENDPOINT Your INT3000 includes many features and accessories If any of these items are miss ing or damaged contact your service representative If your INT3000 is not perform ing to your expectations please try the simple steps listed in the Troubleshooting section of this user guide If you are still unable to resolve the problem contact your system administrator or local reseller Dialpad and Indicators DEFAULT BUTTON LABEL DEFAULT BUTTON LABEL 1 Ringer ON OFF Switch 10 Hold Button 2 Message Display 11 Redial Button Transfer Button 12 Special Button 09 4 Talk Button 13 Channel Button 5 Numeric Dialpad 14 Call Button 6 Call Button 15 Call Button 7 Call Button 16 Volume Button 8 Microphone 17 Mute Button 9 Head Set Jack Inter Tel INT3000 User Guide 3 z z 10 lt o en x 5 lt Basic Message Display Functions ICON FUNCTION ACTION cuu The connection has been Press to answer or make a call made between the Handset and Base The Handset Ringer Switch is Turn on the switch on the side of Handset to turn on the Ringer turned off T
15. E Mail Reader features For a voice mail flowchart for advanced mailbox users see page 87 e Standard Voice Mailbox This type of mailbox allows you to send and receive voice mail messages record personal greetings and allows you to customize per sonal mailbox options A standard voice mailbox does not allow you to access e mail and fax messages For a voice mail flowchart for standard mailbox users see page 103 NOTE If you have the Enterprise Messaging EM voice mail system you also have access to advanced communication and messaging features such as E Mail Reader and Automatic Speech Recognition ARS For more information about EM see page 17 Inter Tel INT3000 User Guide 1 5 The instructions for many voice mail tasks are identical for standard voice mailbox and advanced mailbox users The instructions for the following common mailbox tasks are included in the Getting Started and Moving On sections of this guide e Initializing your mailbox see page 22 e Recording your personal greetings see page 23 e Recording your voice mail directory name see page 24 e Accessing your mailbox see page 37 e Disabling and enabling ASR see page 38 e Accessing voice mail messages see page 39 e Recording and sending voice mail messages see page 42 e Canceling unheard voice mail messages see page 44 e Changing your mailbox password see page 51 e Changing the call screening transfer method see page 53 e Prog
16. Enter your current password followed by NOTE Your extension number is your password at default Enter the new password followed by amp 3B Enter the new password again for verification followed by B You hear a con firmation tone To change the station password using Remote Programming See the following section 68 Inter Tel INT3000 User Guide Remote Feature Access To access your endpoint from another endpoint 1 Dial D G DG D 2 Enter your extension number 3 Enter your password followed by You can now use of the following features To change the station password using Remote Programming a Dial EB b Enter the new password followed by 3 C Enter the new password again for verification followed by GD To turn on Do Not Disturb a Dial EB b Enter message number 01 20 and if desired enter the optional second line message text C Press ETIDB To turn off Do Not Disturb 3 Dial then press 9 To turn on Call Forward 9 Enter one of the following Call Forward feature codes 2 All Calls zz x 355 If Busy 357 If No Answer 356 If No Answer Busy 358 b Enter an extension number or enter a trunk access code followed by an out side telephone number C Press are To turn off Call Forward Dial then press 99 Inter Tel INT3000 User Guide 69 REQUESTING AGENT HELP Your telephone system may
17. ID NOTE If you entered an invalid hunt group number the display shows NOT AN ACD HUNT GROUP and you hear repeating tones 3 Do one of the following e To log into to ACD hunt group s using Agent IDs Enter your Agent ID The display shows AGENT LOGGED INTO ALL ACDS You are logged into the ACD hunt group s that you requested above that use the Agent ID that you entered in this step NOTE If another Agent ID is already logged in at this endpoint you hear repeating tones and the display shows DIFFERENT AGENT ID ALREADY USED You must have the other agent log out before you can use that end point e log into to ACD hunt group s that do not use Agent IDs Press GB The display shows AGENT LOGGED INTO ALL ACDS You are logged into the ACD hunt group s that you requested above that do not use Agent IDs If you were already logged in the display shows ALREADY LOGGED INTO hunt group gt If you are not a member of the entered hunt group the display shows NOT AN AGENT IN THIS HUNT GROUP and you hear reorder tones Start over 4 Press to hang up Repeat this procedure to log into additional ACD groups if necessary 72 Inter Tel INT3000 User Guide When you log in to a group you may be automatically connected to a call after you hear a short ring burst If the ACD Agent ID Automatic Connect option is enabled for your hunt group and you are using a headset you will be automatically connected If thi
18. MESSAGE NEW MESSAGE te 01 MEETING 11 CALL ENGINEERING E 02 STAFF MEETING 12 CALL MARKETING iw 03 SALES MEETING 13 CALL ACCOUNTING 04 CANCEL MEETING 14 CANCEL DND 05 APPOINTMENT 15 CANCEL CALL FWD 06 PLACE CALL 16 TAKE MEDICATION 07 CALL CLIENT 17 MAKE RESERVATION 08 CALL CUSTOMER 18 REVIEW SCHEDULE 09 CALL HOME 19 LUNCH 10 CALL CORPORATE 20 REMINDER To request a reminder message 1 Dial OGO 2 Dial the desired two digit number for the message that you want 3 While the desired message is displayed press ED 4 Enter the time you wish to receive the message in hours and minutes For exam ple 0900 9 00 If you dial three digits such as 900 for 9 00 press NOTE If your system is set for 12 hour display format press for AM or press for PM If it is set for 24 hour format you do not need this step To cancel all reminder message requests before they signal you Dial GO To clear a received reminder message Press Inter Tel INT3000 User Guide 47 48 Inter Tel INT3000 User Guide SECTION CONTENTS PAGE Introductioti iesi run RR RR eG BE ee ERA PRA PERRA ERE 50 Setting Endpoint Preferences 50 Selecting a Ring Tone lt a e 50 Changing the 50 Returning to Default 5 51 Setting Mailbox Pref
19. MSG button if you have one To cancel any call forward request Dial BGB and press ED 32 Inter Tel INT3000 User Guide Redirect Call NOTE This feature is available only with versions 5 3 and higher The Redirect Call feature allows you to forward any call that is ringing on your end point without having to answer the call NOTE You cannot redirect calls to an extension that is in Do Not Disturb or to a restricted outside number To redirect calls 1 Press and dial EDEDED 2 Dial the extension number To redirect a call to an outside telephone number 1 Press and dial 2 Enter the outside telephone number Automatic System Forwarding Automatic System Forwarding allows your system administrator to route calls based on the type of call and the status of your telephone Although you cannot program the path of a system forward you can enable or disable this feature on your endpoint 2 m z i9 2 gt pr m To enable or disable System Forwarding Dial EDEDED Inter Tel INT3000 User Guide 33 REDIALING A NUMBER In an ideal world someone will always answer the endpoint when you call But because you will occasionally receive a busy signal or no answer it s nice to have the Redial feature Although most endpoints redial the last number dialed your system administrator can program your endpoint to redial the last number saved To use the Last Number Dia
20. User Guide MAKING AND RECEIVING CALLS Making and receiving calls is the basic purpose of any endpoint With your endpoint you can make receive intercom outside and emergency calls Intercom Calls Your extension number allows other people to place intercom calls to you without dialing any extra codes And because every endpoint in your telephone system is assigned an extension number you can call other people in your system quickly and easily NOTE Ask your system administrator for a list of extensions Placing Intercom Calls To place an intercom call 2 m z 10 2 gt E m 1 Press and dial an extension number 2 If your call goes through handsfree to the called endpoint s speaker speak after you hear a double tone If you hear continuous ringing wait for the call to be answered 3 When finished press to hang up To place a non handsfree call that will ring at the other endpoint until answered Press before dialing the extension number This step is not necessary if you pro grammed your endpoint for the Ring Intercom Always feature described below To program your endpoint to always send non handsfree calls using the Ring Intercom Always feature or to cancel the Ring Intercom Always feature Dial BGZBGAB The current status is shown To leave a message if there is no answer or the endpoint is busy Press and dial EDEDED Then hang up or wait for their message center
21. When you receive an Agent Help your display shows lt name gt REQUESTS HELP You can do one of the following e To accept the call Answer as usual e To reject the call Dial BGB You will hear a confirmation tone 70 Inter Tel INT3000 User Guide WORKING IN HUNT GROUPS Your system may be programmed with hunt groups Hunt groups are groups of end points that share a common extension number in addition to having individual exten sion numbers This allows someone to call anyone in the group using the common extension or a specific member using the individual extension The members of these groups and the common extension s are programmed by your system adminis trator Hunt Group Calls Enabled Disabled If you are a member of a hunt group you can enable or halt hunt group calls To turn on or off hunt group calls 1 Dial BDB B B 2 Press to hang up ACD Hunt Groups Some hunt groups use a special feature called Automatic Call Distribution ACD that distributes the hunt group calls equally among the available members These hunt group members are referred to as agents who log in to the ACD hunt group to receive calls and log out to halt ACD hunt group calls Distributing Calls z 2 Calls distributed through an ACD hunt group based on Agent IDs or extensions as described below e Agent IDs If the hunt group is programmed to use ACD Agent IDs each agent is assign
22. be programmed to support the Agent Help feature which allows you to request help from a designated Agent Help Extension usually your supervisor during a call When your request call rings at the Agent Help Extension the supervisor can choose to join the call or reject the request If the Agent Help Extension is an endpoint the endpoint s microphone is automati cally muted so that the supervisor cannot be heard unless he or she presses the MUTE button If the Agent Help Extension is a single line endpoint however the supervisor can be heard as soon as the conference is established In either case the supervisor can hear all other parties on the call To use the Agent Help feature while on a call 1 Press and dial vou hear repeating error tones the Agent Help feature is not available at your endpoint you already have four parties in your call not enough system circuits are currently available or the Agent Help Extension is in do not disturb 2 Dial the Agent Help Extension number if required Your endpoint may be pro grammed to automatically dial the number or you may be required to dial it If the Agent Help Extension accepts the call you hear the Agent Help tone if it is enabled and the supervisor can monitor or join your call If the Agent Help Extension rejects the call you hear a confirmation tone and the display shows AGENT HELP REJECTED To respond to an Agent Help request at a display endpoint
23. call at this time If you need to speak to someone immediately please dial zero now Otherwise leave a detailed message and I will return your call as soon as possible Thank you e Alternate Greeting Hello this is I will be away from the office from day date until day date If you need to speak to someone immediately please dial zero now Otherwise leave a detailed message and I will return your call when I return Thank you You can also select the System Greeting if you do not want to record a primary or alternate greeting The system greeting states Mailbox number xxxxx is not avail able Depending on how your system is programmed the system greeting may also include After the tone please record your message When finished you may hang up to deliver the message or press pound for more options Inter Tel INT3000 User Guide 23 To record change your personal greeting 1 Access your mailbox as described on page 37 2 Say Personal or press to select the Personal Options Menu 3 Say Greeting or press 9 to record or change your personal greeting 4 Do one of the following e Say Primary or press to record and or enable your primary greeting e Say Alternate or press to record and or enable your alternate greeting e Say System or press to enable the system default mailbox greeting 5 f you selected the system greeting option hang up If you selected the primary or alternate gre
24. group calls and system forwarding all at once To return your endpoint to default Dial D D SETTING MAILBOX PREFERENCES Your mailbox contains personal options to allow you to customize voice mail func tions However before you change your voice mail options you must first initialize your mailbox see page 22 NOTE If your telephone system uses Enterprise Messaging EM your mailbox may have the Automatic Speech Recognition ASR feature enabled When ASR is enabled for your mailbox you have the option of issuing a spoken command or pressing a dial pad button See page 18 for ASR guidelines ALSO If your mailbox has E Mail Reader enabled you have an advanced mailbox See page 75 for information and instructions about using E Mail Reader features Changing Your Mailbox Password Your password prevents unauthorized access to your mailbox When you first initial ize your mailbox you are prompted to change your password from the default your mailbox number z e Z You can change your mailbox password at any time The new password can be up to 12 digits long and must be numeric To change your mailbox password 1 Access your mailbox as described on page 37 2 Say Personal or press 9 to select the Personal Options Menu 3 Say Password or press If you want a password enter a new password using digits 0 9 up to 12 digits and then press when you are done The messa
25. nies Aa aa mde nens 5 Range LIMIS ax W pane tps RL ER k c na E n ee 6 Feature B ttons es centre xa a dla aa Eo ER dyana ee 6 Installing the INT3000 7 Connecting the Telephone Cord 7 Connecting the AC Adapters 7 Attaching the Belt Clip to the 8 Recharging the Battery 9 Wall Mount Installation 12 Standard Wall Plate Mounting 12 Direct Wall Mounting 13 Charging Unit Wall 14 About Voice Mail 15 Enterprise Messaging 17 Automatic Speech Recognition 18 About the Telephone System 19 Software Compatibility 19 Inter Tel INT3000 User Guide 1 WELCOME Congratulations on your purchase of the INT3000 endpoint It is designed to work on an Inter Tel telephone system to provide you with access to multiple lines Caller ID and other telephone system features To help familiarize yourself with the features of the INT3000 and get the most from your new endpoint please read this user guide thoroughly T
26. of the recipients When you forward an e mail message the e mail is converted to a fax and forwarded to the fax destination telephone number you specify NOTE The body of Outlook meeting messages contain links that E Mail Reader inter prets as text These links are displayed if you are using a third party mail application or Outlook Express but they are hidden in Outlook For example Sally User s supervisor creates a Sales Team meeting invitation in Out look and sends it to Sally Sally accepts the meeting and in the body of her acceptance e mail she writes I m looking forward to attending When Sally s supervisor accesses Sally s meeting acceptance using E Mail Reader the e mail is announced according to the supervisor s e mail envelope preferences Then E Mail Reader reads Sally s written response followed by the hidden link inserted by Outlook I m looking forward to attend ing Microsoft Outlook Web Access http TMS NT EVS01 Exchange Sally_User Inbox Accepted 3A 20Sales 20Team 20Meeting 5 EML o z gt r m gt m J Inter Tel INT3000 User Guide 81 To access e mail messages and the associated options 1 Access your mailbox as described on page 37 2 Say E Mail or press to listen to your e mail messages Then select one of the following Say New or press Hl to listen to new messages Say Saved or press IE to listen to saved messages NOTE If you have a la
27. page 13 Telephone Directory The endpoint directory contains a list of the extension numbers System Speed Dial numbers feature codes and their associated names To search for an item you can enter the full or partial name The system will then find the closest match Once the correct match is displayed on your endpoint you can dial the number or press a but ton to access that extension or feature To search the telephone directory using your dialpad buttons 1 Dial OOE 2 Press to select the intercom directory press to select the outside num ber directory or press to select the feature code directory 64 Inter Tel INT3000 User Guide 3 Enter letters or numbers up to 10 characters as described below e Remain in alphanumeric mode Press the dialpad buttons to enter the desired characters See the chart below The number of times a button 1s pressed determines which character is entered For example 77776444844 would enter SMITH You need a FORWARD button to enter adjoining characters that are located under the same button or to leave spaces For adjoining char acters press the FORWARD button once to advance to the next character For example 5666FWD66337777 would enter JONES Note The letters correspond to the letters printed on dialpad buttons 1 9 Press BACK SPACE to backspace NOTE To use the Backspace button you must preprogram the feature but ton feature code 314 on your endpoint to use
28. pressing the appro priate dialpad digits Entering passwords this way prevents others from overhear ing your password e If the system cannot interpret your voice commands for three consecutive attempts ASR is temporarily disabled by the system for the current call You can still complete tasks using the dialpad digits however you will no longer be prompted to say a command e You can temporarily disable ASR for the current call by selecting option eight from the main menu 18 Inter Tel INT3000 User Guide ABOUT THE TELEPHONE SYSTEM Follow the guidelines below when using the INT3000 endpoint on the Inter Tel tele phone system e Your telephone system may have one dial tone for both intercom calls and out side calls Or it may have two dial tones 1 When you lift the Handset or press T you hear intercom dial tone 2 When you select an outgoing line you hear standard outside dial tone e Many features are controlled by timers and time out if you wait too long before performing the next step If this happens you must start over e Four fast tones or repeating fast tones signal that you made a mistake tried to select a restricted line dialed a restricted or invalid number dialed too slowly between digits or waited too long before performing the next step If you hear this signal hang up and try again e Your telephone system may be equipped with an optional Inter Tel voice process ing system If so you w
29. return to the Per sonal Options Menu Say None or press Jil to disable the entire envelope and return to the Personal Options Menu Say Accept or press to accept the changes Say Cancel or press to return to the Personal Options Menu 4 Press to hang up 52 Inter Tel INT3000 User Guide Changing the Call Screening Transfer Method NOTE The Call Screening feature is available only if it is enabled for your mailbox Contact your voice mail administrator to see if this feature is enabled for your mailbox Depending on the transfer method you select calls that are transferred from your mailbox may be one of the following e Unannounced Calls Calls are sent directly to your extension e Announce Only Calls Before voice mail transfers a call to you a prompt asks the caller to record his or her name When you answer you hear You have a call from caller s name Then the call is sent to your extension e Screened Calls Before voice mail transfers a call to you a prompt asks the caller to record his or her name When you answer you hear You have a call from caller s name You can choose whether or not to accept the call See page 64 for instructions about using the call screening feature To change your transfer method if enabled 1 Access your mailbox as described on page 37 2 Say Personal or press to select the Personal Options Menu 3 Say More or press
30. you can still navigate the menus and perform tasks by pressing the appropriate dialpad digits when prompted by the system When using ASR follow these guidelines for best results e When completing a mailbox related task either say the command each time or press the dialpad digits each time e Use the handset when issuing spoken commands Your endpoint s speaker can pick up background noise and other sounds which may cause the system to mis interpret a command e Voice mail command words are shown on display endpoints If your endpoint has a display and you don t hear the command word when the prompt is announced look at the display for the appropriate voice command e When you use the dialpad digits to complete a task you are sometimes prompted to press to indicate to the system that you have finished entering digits It is not necessary to say Pound or Hash when using ASR The silence that fol lows your voice command replaces the digit e While you are recording a message ASR is temporarily disabled therefore you cannot issue spoken commands to access options like pause and erase If you attempt to issue a spoken command while you are recording your recording will include the command you issued To access the pause and erase options you must press the appropriate dialpad digits e You cannot use ASR to set up your e mail password see page 79 For security reasons you must enter your e mail password characters by
31. 4 G H 4 TA CHI TSU TE TO e 5 J t amp rt 5 NN N NU NE NO o 6 M N O N or 6 HA HI FU HE HO tsu 7 P Q R S 7 MA MI MU ME MO ya 8 T U V 8 YA YU YO 9 X Y 2 9 RA RI RU RE RO yo 0 e 0 WA WO N pa ba long The Japanese characters are only available if the Multilingual feature is enabled and Japanese is installed as the secondary language The character available depends on the software version To cancel Do Not Disturb Dial 46 Inter Tel INT3000 User Guide UsiNG REMINDER MESSAGES Never be late for a meeting again With Reminder Messages you can program your endpoint up to 24 hours in advance to alert you at a specified time At the pro grammed time the reminder message signals you with eight short tones and your dis play shows the message If you are on a call you still hear the tones and the message displays for ten seconds Then the display returns after you hang up Reminder dis plays interrupt but do not affect programming Your telephone system can have up to 20 different reminder messages each of which m can be changed by the system administrator installer or programmer Your trainer or z system administrator will give you a list of reminder messages for your system For convenience you should update the following default list o DEFAULT MESSAGE NEW MESSAGE DEFAULT
32. ASR may not be able to locate names that are pronounced differently than they are spelled For these types of names use the alternate search method of spelling the name using the endpoint dialpad digits see table below You begin a search by dialing the system voice mail extension and selecting the direc tory option You are prompted to say or spell the name of the mailbox user you want to search for For example if you say the name John the system locates all of the sub scribers with the first or last name of John The list of names returned might include the names John Smith John Jones John Nielson David John Robert John etc When one to 10 matches are located you can browse the list of returned names by selecting the Previous say Previous or press and Next say Next or press options The directory lists are circular That is when the end of the list is reached the next name played will be the first name in the directory When the correct name is played say Yes or press to select it If the system locates more than 10 matches you can either browse the list using the options mentioned above or filter the list by responding to the filtering questions gen erated by the system Based on your responses the system filters the list to include first or last name matches only If the system cannot locate an exact match it returns the closest match found To use the dialpad buttons to spell a name When pr
33. C wall outlet 14 Inter Tel INT3000 User Guide ABOUT VOICE MAIL Voice mail is an application that is part of the Inter Tel voice processing system Using voice mail you and other callers can send and receive recorded messages from any supported endpoint on the system To use voice mail features each user or sub scriber is assigned a mailbox which usually corresponds to the extension number assigned to your endpoint You can however have an unassociated mailbox that does not correspond to an extension Unassociated mailboxes are typically used for agents or other personnel who don t have a permanent office z z 10 lt o en x 5 lt With your mailbox you can use personal or system greetings to let callers know if you are out of town on a call etc If a caller reaches your mailbox they can leave a message hang up or access an attendant In addition if your voice mail administrator sets up one or more group lists of mailboxes you can send a message to a group of people by entering one number instead of everyone s individual mailbox number Inter Tel voice mail systems support the following types of mailboxes e Advanced Mailbox If E Mail Reader is enabled for your mailbox you have access to voice mail e mail and fax messages in your mailbox You can also cus tomize your personal mailbox options and access advanced messaging features See page 75 for information and instructions about using
34. Call access code to call an outside number Rather than use the Outgoing Call access code to obtain an outside line you must dial a Select Line Group number before you can use the star codes For example if your system is using the default Select Line Group numbers you would have to dial 92001 to access that line Once you have dial tone you can dial the star code and the num ber Why can t I use ASR to enter my e mail password To prevent others from overhearing your password you must enter it using the dial pad buttons on your endpoint See page 79 for additional information about entering your e mail password if E Mail Reader is enabled for your mailbox If my e mail password expires for my e mail client and I have to change it do I also have to update it for my mailbox Yes Whenever you change your e mail password you will be prompted to update it for E Mail Reader See page 79 for additional information about entering your e mail password Why don t I have e mail and fax messages in my mailbox If your mailbox is the standard voice mailbox see page 15 you will not receive e mail and fax messages in your mailbox To receive these types of messages E Mail Reader must be enabled for your mailbox Check with your voice mail administrator to see if E Mail Reader is enabled for your mailbox Why do I get the wrong response when I try to complete a task by saying a command Several things affect the system s response to voic
35. Cancel or press to exit the directory 5 If more than 10 matches are located the system prompts you to browse or filter the list Do one of the following e Say Yes or press to browse the list See step 4 for options e Say No or press to select the filter option and then respond to one of the following filter questions The system begins by asking you if the name you are searching for is the last name If it is say Yes press 9 say the last name or spell the last name z O e Z Ifyou did not respond to the first question the system asks if the name you are searching for is the first name If it is say Yes press say the first name or spell the first name After the list has been filtered by first or last name a smaller list of names is returned You can then browse the list and select the appropriate name see step 4 Inter Tel INT3000 User Guide 67 PROGRAMMING REMOTE FEATURE ACCESS If you are away from your desk and forgot to put your endpoint in DND don t worry With the Remote Feature Access you can place your endpoint in DND or forward calls from any other endpoint on the system And if you have a special dial up line you can access your endpoint features from an outside line Remote Access Password Before you use Remote Feature Access you should program a password as described below To change the password from your endpoint 1 Dial GOOG 2
36. DEFAULT FEATURE CODES Use the blank spaces below to enter custom feature codes if necessary OUTSIDE LINE ACCESS CODES ACCESS CODE NAME ACCESS CODE NEW CODE Select Line Group 1 208 92001 92208 Automatic Route Selection 92000 Emergency Call 911 999 in Europe Outgoing Call 8 These defaults may differ depending on the software version EXTENSION NUMBERS EXTENSION NAME EXTENSION NUMBER NEW NUMBER Endpoint Extensions 1000 1999 Hunt Groups 2000 2299 Attendant 0 m gt 2 z 0 e z m Inter Tel INT3000 User Guide 95 GENERAL FEATURE CODES FEATURE NAME FEATURE CODE NEW CODE Account Code Following Calls 391 Account Code Optional 390 ACD Agent Log In 326 ACD Agent Log Out 327 ACD Agent Log In Out 328 ACD Agent Wrap Up Terminate 329 Agent Help Request 375 Agent Help Reject 376 Answer Ringing Call 351 Audio Diagnostics 320 Automatic Intercom Access On Off 361 Automatic Line Access On Off 360 Automatic Line Answer 350 Background Music On Off 313 Backspace Button 314 Call Forward All Calls 355 Call Forward If Busy 357 Call Forward If No Answer 356 Call Forward No Answer Busy 358 Conference 5 Change Language 301 Data 340 Default Station 394 Directory 307 Display Time And Date 300 Do Not Disturb 370 Do Not Dist
37. E You may be prompted to confirm deleting the message Say Yes to delete the message or No to cancel the request to delete the message 4 Hang up 84 Inter Tel INT3000 User Guide RECOVERING DELETED MESSAGES Recovering deleted messages varies based on media type If you delete a voice mail message you can retrieve it within a specific time frame up to 24 hours programmed by your voice mail administrator The specified time frame for retrieving deleted e mail and fax messages is determined by the Exchange administrator Once you recover a deleted message it is then restored to your saved message queue Deleted voice mail e mail and fax messages that are not recovered within the specified time frames are automatically erased NOTE Contact your system administrator if you want to know how long you have to recover deleted messages To recover deleted messages 1 Access your mailbox as described on page 37 2 Say Options or press for Message Options 3 Say Recover or press El to access undelete options 4 Specify which media type you would like to recover Your options are e Say Voice Mail or press to recover a voice mail message e Say E Mail or press EM to recover an e mail message e Say Facsimile or press Kl to recover a fax message 5 EITHER Say Listen or press to listen to your deleted messages and choose which ones to recover After each message you can e Say
38. Guide SECTION CONTENTS PAGE Introduction 4 sie s a eh REX RR A ana 22 Setting Up Voice 22 Initializing Your 22 Recording Your Personal Greetings 23 Recording Your Voice Mail Directory 24 9 Making and Receiving Calls 25 m Intercom Calls eremum RR ERSTE pm eee E ECE 25 zi SUD Eo MMC mm 26 Emergency Calls 5 Ea HEWA eee nae 27 o Call Waiting need Ros a Pe 27 Placing Calls On Hold 28 U Muting The 28 Placing Conference Calls 29 Transferring Calls n 30 To Another 5 30 To Voice esa a er RR dala RU Ree nx Ru RD 30 To an Outside Number ci sac sa k sen gen 30 Using Reverse lt 31 Forwarding Calls 32 Manual Call 32 Redirect nce pr Se bok aut ied EE ea ees 33 Automatic System Forwarding 33 Redialing a Number 34 Display
39. Hunt Group Calls Enabled Disabled 71 ACD Hunt Groups 44 02 Ac n RR ERR RR rtu eios gore 71 Inter Tel INT3000 User Guide 49 INTRODUCTION Now that you ve mastered the basics it s time to move on to the advanced features In this section you ll learn how to set preferences for your endpoint program buttons use directories access your voice mailbox remotely and perform various other func tions SETTING ENDPOINT PREFERENCES Your endpoint and voice mailbox are automatically set to specific defaults You can however configure many of these settings at any time Selecting a Ring Tone The tone of your INT3000 s ring signals can be changed to create distinctive ringing If endpoints are placed close together changing the tone makes each endpoint s ring easier to recognize To select the type of ring tone for your INT3000 Press 729 You can choose Ring Type A High or Low Ring Type B High or Low Ring Type C High or Low or Ring Off vibrate mode Changing the Language When your telephone system is installed the system administrator can choose two of four different languages American English British English Japanese or Spanish as the Primary and Secondary Language You can then change the display and voice mail prompts on your endpoint by toggling between the Primary and Secondary Lan guage For example if the system s Primary Language is American English and your endpoin
40. Inter Tel INT3000 User Guide 89 INTRODUCTION If you want to know more about your endpoint and voice mail system this is the sec tion for you With additional information and FAQs you should be able to find answers to most of your questions NOTE Because the telephone system is very flexible and programmable the proce dures for using the features might vary slightly from the descriptions in this guide If so your trainer or system administrator can tell you how your system differs and how to use the features WHAT THE ADMINISTRATORS CAN DO FOR YOU The administrators are the people to whom you should turn if you have any problems with your endpoint and or voice mail They have access to advanced programming features and can reset certain settings associated with your endpoint The types of administrators that can help you with your endpoint voice mail are as follows e System Administrator Performs certain telephone system functions including Setting the date and time Programming System Speed Dial numbers Making database changes such as programming usernames toll restriction DND messages and extension numbers e Voice Mail Administrator Performs tasks associated with the voice mail sys tem including Recording a broadcast message that is sent to all mailboxes at once Performing mailbox maintenance such as changing your password Customizing voice mail prompts NOTE For proble
41. Not Disturb Mode 45 Using Reminder Messages 47 MOVING ON 5s gt o k dil D REQUE AURA RR Sn a Dih dD WE awe 49 Introduction a ra kw xh e a lawa di w ra n n ac cn 50 Setting Endpoint Preferences 50 Setting Mailbox Preferences 51 Speed Dialing 57 Using Record a call 60 PAGE Olnter Tel Inc April 2005 printed in US AVM YNOA SNIGNIA 0 m E z 9 s gt 4 m ONISN NO 9NIAOW ONINYVAT CONTENTS PAGE Paging a danan daka dur REE 61 Performing a Hookflash During a Call 62 Programming Your Feature 62 Using Account Codes 63 Screening Calls lt s aaps uec e ka kk eee ala REX al kad anan 64 Using the Directories 64 Programming Remote Feature Access 68 Requesting Agent Help 70 Working in Hunt Groups 71 USING E MAIL READER 75 Introduction Sa Jan ka hx G nhan Pee 76 E Mail Reader Features
42. Replay or press Kl to replay the message e Say Reply or press EZ to reply to the message e Say Forward or press E to forward the message e Say Previous or press E to listen to the previous message e Say Envelope or press HEJ to play the message envelope e Say Next or press I to listen to the next message e Say Recover or press to recover the message OR say Recover or press El to recover all deleted messages OR Say Purge or press to permanently delete all deleted messages 6 Hang up o z m gt m gt m J Inter Tel INT3000 User Guide 85 CHANGING MESSAGE ENVELOPES When you receive a voice fax or e mail message a message envelope is played The envelope can include the time and date the message was left the source of the message and additional information that is associated with the media type Common envelope options for voice mail e mail and fax include e Time and Date The time and date the message was received e Source The source of the voice e mail or fax message These envelope options vary by media type e Length The recorded time in minutes for voice messages e Subject The text in the subject field for e mail messages e Pages The number of pages included in the fax attachment By default all of the envelope options are enabled for each type of message How ever you can change your envelope options as described below To
43. a new voice mail message Although the lamp can be programmed for other functions it can not be programmed to indicate that you have received a new e mail message If you have an advanced mailbox you can access e mail messages by choosing option three from the main menu E Mail Reader does not distinguish between conventional e mail messages and meeting invitations and responses such as those created with Microsoft Outlook Therefore e mail messages and meeting messages including invitations cancellations and responses can all be accessed by selecting option three on the main menu Envelope settings and options are identical for e mail and meeting messages however you can only accept tentatively accept and decline meetings using your e mail application When you access your e mail messages E Mail Reader first announces the message according to the envelope options you select see page 86 Then E Mail Reader reads the text in the body of the message After you access your message you can replay the message listen to the next or previous message replay the message envelope save the message or delete the message In addition you can reply to the message or for ward a copy to another recipient When you select the reply option you are prompted to record a message and your reply is sent as an attachment in the form of a wav file If the e mail has multiple recipients you have the option of replying to just the sender or to all
44. age When you access a fax message using option six on the main menu E Mail Reader announces the fax message according to the envelope options that you selected see page 86 E Mail Reader does not have the capability to read the text in a fax You can however save delete and forward a fax to the fax number that you specify using the associated options To access fax messages and the associated options 1 Access your mailbox as described on page 37 2 Say Facsimile or press to access your fax messages Then select one of the following Say New or press to listen to new messages Say Saved or press IE to listen to saved messages 3 After the fax envelope is played you have the following options Say Forward or press Kj to forward a copy of the message to another des tination Then say or enter the fax destination number The system plays the fax destination number Select one of the following Say Yes or press to verify the number The system announces that the fax is scheduled for delivery Say No or press start over Say Previous or press El to listen to the previous message Say Envelope or press HEJ to play the introductory message envelope see page 86 for programming instructions Say Next or press to listen to the next message Say Save or press gl to save the message Say Delete Message or press El to delete the message NOT
45. as INTER TZL INT3000 User Guide Notice This Inter Tel user guide is released by Inter Tel Inc as a guide for end users It provides infor mation necessary to use the INT3000 endpoint The contents of this user guide which reflect cur rent Inter Tel standards are subject to revision or change without notice Some features or applications mentioned may require a future release and are not available in the initial release Future product features and applications are subject to availability and cost Some features or applications may require additional hardware and or specific software Some system features can only be accessed by an administrator For information about these features see the Frequently Asked Questions on page 92 For sales service or technical support contact your local authorized Inter Tel reseller Comments about this user guide or other technical documentation should be directed to Inter Tel s Technical Publications Department at Tech PubsQjnter tel com All products and services mentioned in this publication are the trademarks service marks regis tered marks or registered service marks of their respective owners Inter Tel and Enterprise are registered trademarks of Inter Tel Incorporated Microsoft and Outlook are registered trademarks of Microsoft Corporation For use with CSA Certified NRTL C Inter Tel Converged Communications Plat forms only
46. call your endpoint they hear a repeating signal of four fast tones and if they have a display endpoint see the DND message you have selected Your telephone system can have up to 20 different DND messages each of which can 9 be changed by the system administrator installer or programmer Your trainer or sys m tem administrator will give you a list of the programmed DND messages For conve nience you should update the following default list O DEFAULT MESSAGE NEW MESSAGE DEFAULT MESSAGE NEW MESSAGE 01 DO NOT DISTURB 11 OUT OF TOWN TIL m 02 LEAVE A MESSAGE 12 OUT OF OFFICE 03 IN MEETING UNTIL 13 OUT UNTIL 04 IN MEETING 14 WITH A CLIENT 05 ON VACATION 15 WITH A GUEST HOLIDAY TIL 06 ON VACATION 16 UNAVAILABLE HOLIDAY 07 CALL ME AT 17 IN CONFERENCE 08 AT THE DOCTOR 18 AWAY FROM DESK 09 ON A TRIP 19 GONE HOME 10 ON BREAK 20 OUT TO LUNCH Because the system DND message only uses one line of your display you can enter a second line of text up to 16 characters For example if you select 03 IN MEETING UNTIL as your first line of text you can enter 3 30 as your second line Callers with a display endpoint will then see IN MEETING UNTIL 3 30 To enable DND 1 Dial B3 2 2 2 Dial the desired two digit number for the message you wish to use Inter Tel INT3000 User Guide 45 3 If desired
47. can record and send voice mail messages by accessing the record option on the main menu NOTE If E Mail Reader is enabled for your mailbox a reply to an e mail message see page 77 is a recorded voice message that is attached to the e mail as a wav file To record and send voice mail messages 1 Access your mailbox as described on page 37 2 Say Record or press 3 Say or enter the desired mailbox number or group list number The system announces the name assigned to the mailbox number or group list number You have the following options e Say Yes or press to accept the subscriber s name e Say No or press to start over 4 Record your message after the tone While recording you have the following options e Press i to pause while recording Say Continue or press to con tinue Press ji to erase and re record your message 5 When finished recording you can press to access the following options e Say Send or press P to send the message and return to the voice mail options Say Cancel or press to cancel the recording Say Replay or press to replay your message Say Append or press to add to your message Say Erase or press to erase and re record your message 42 Inter Tel INT3000 User Guide e Say Copy or press to copy your message to other mailboxes Say or enter the desired mailbox number or group list
48. cell may explode Do not open or mutilate the Battery Pack Released electrolyte is corrosive and may cause damage to the eyes or skin It may be toxic if swallowed Exercise care in handling the battery in order not to short the battery with con ducting materials such as rings bracelets and keys The battery or conductor may overheat and cause burns Charge the Battery Pack provided with or identified for use with this product only in accordance with the instructions and limitations specified in the instruc tion manual provided for this product Observe proper polarity orientation between the Battery Pack and battery charger NOTICE Please do not attempt to unplug any appliance during an electrical storm Unplug all electrical appliances when you know an electrical storm is approaching Lightning can pass through your household wiring and damage any device connected to it This endpoint is no exception CAUTION Changes or modifications to this product not expressly approved by Inter Tel or operation of this product in any way other than as detailed by this Operating Guide could void your authority to operate this product WARNING The cords on this product and or accessories contain lead a chemical known to the State of California to cause cancer and birth defects or other reproductive harm Wash hands after handling Range Limits The INT3000 is designed for commercial use Range has been approved for 150 feet p
49. change and save your message envelope 1 Access your mailbox as described in Mailbox Access on page 37 2 Say Personal or press E to select the Personal Options Menu 3 Say Envelope or press El to select the Message Envelope Options Menu 4 Select the media type you would like to change e Say Voice Mail or press e Say E Mail or press EM e Say Facsimile or press IJ 5 Youcan then do any of the following e Say Time Date or press to enable or disable the time and date options e Say Source or press Ell to enable or disable the message source option e For voice mail say Length or press to enable or disable the message length option e For e mail say Subject or press to enable or disable the subject option e For faxes say Pages or press amp to enable or disable the pages option e Say All Options or press to enable all options and return to the Per sonal Options Menu e Say None or press to disable the entire envelope and return to the Per sonal Options Menu e Say Accept or press EM to accept the changes e Say Cancel or press EM to return to the Personal Options Menu 6 Hang up 86 Inter Tel INT3000 User Guide VoicE MAiL FLOWCHART ADVANCED MAILBOX NOTE At any menu level you can say Cancel or press to cancel or return to the previous menu or say Accept or press to accept
50. comes available Pressing an unlit CALL button will enter the pro grammed Outgoing Call feature codes for your endpoint Range Limits If the Handset is at or beyond the range limit of the INT3000 you may see a NO SERVICE message e If you are in standby mode you cannot make or answer calls the endpoint may ring intermittently until you are back within range of the Base Unit e If you are on a call you hear a warning tone Move back into range within 20 seconds Feature Buttons The buttons on your INT3000 are arranged according to a programmed keymap Your customer service representative trainer or system administrator can tell you if your keymap is different from the layout described in this guide You can use the dia grams on the following two pages to note any differences Some optional feature but tons that you may want to request include e Scrolling Buttons If you want to be able to scroll through displays you need PREVIOUS and NEXT buttons e Message Button If you want to leave messages while on a call scroll through waiting messages and switch between numeric and alpha characters when enter ing a do not disturb message or using the directories you need a MSG button e Forward Button If you use custom do not disturb messages or directories you will want a FWD button for leaving spaces and for entering two consecutive let ters that appear on the same dialpad button The FWD button is also used for for
51. customize the second display line by entering the desired numbers or letters as described below Remain in numeric mode Press the dialpad buttons to dial the desired num bers Press B for a hyphen or press for a colon If you have a FORWARD button use that to enter a space Change to alphanumeric mode Press the MSG button if you have one and then press the dialpad buttons to enter the desired characters See the chart on the right The number of times a button is pressed determines which character is entered For example 33377744432999 would enter FRIDAY You need a FORWARD button to enter adjoining characters that are located under the same button or to leave spaces For adjoining characters press the FORWARD button once to advance to the next character For example 6FWD666FWD6632999 would enter MONDAY Note that letters corre spond to the letters printed on dialpad buttons 1 9 Press BACKSPACE to backspace NOTE To use the Backspace button you must pre program the feature but ton feature code 314 on your endpoint to use the Backspace button Refer to page 62 Programming Your Feature Buttons section for details on how to program the backspace button 4 Press to hang up NUMBER OF TIMES BUTTON IS PRESSED BUTTON 1 2 3 4 5 6 7 8 9 10 11 ENGLISH CHARACTERS JAPANESE CHARACTERS 1 amp 1 A U E O a 2 A B C j 2 KI KU KE KO i 3 D E F 3 SA SHI SU SE SO u
52. d when needed In the unlikely event that you consistently hear other voices or distracting transmis sions on your endpoint you may be receiving radio signals from another cordless telephone or other source of interference If you cannot eliminate this type of interfer ence you need to change to a different channel Finally it should be noted that some cordless telephones operate at frequencies that may cause interference to nearby TVs and VCRs To minimize or prevent such inter ference the base of the cordless telephone should not be placed near or on top of a TV or VCR If interference is experienced moving the cordless telephone farther away from the TV or VCR will often reduce or eliminate the interference More Than One Cordless Telephone If you want to use more than one cordless telephone in your office they must operate on different channels Press the channel button to select a channel that provides the clearest communication Privacy Cordless endpoints are radio devices Communications between the Handset and Base Unit of your cordless telephone are accomplished by means of radio waves which are broadcast over the open airways Because of the inherent physical properties of radio waves your communications can be received by radio receiving devices other than your own cordless telephone unit Consequently any communications using your cordless telephone may not be private Base Units and Handsets The Handsets are progra
53. e Mail 15 17 About Your Endpoint 3 Accessing e mail messages 81 fax messages 84 Accessing Your Endpoint 69 Account Codes 63 ACD Automatic Call Distribution Hunt Groups 71 ACD Agent IDs 71 ACD Hunt Group Login 72 ACD Hunt Groups 71 Administrators 90 Advanced Mailbox using 78 voice mail flowchart 87 Agent Help 70 Alternate Greeting 23 Attaching the Belt Clip to the Handset 8 Automatic Call Distribution ACD 71 Automatic Speech Recognition ASR 17 Automatic System Forwarding 33 B Basic Button Functions 4 Battery Packs vii Button Descriptions 5 C Call Button 6 Call Forwarding 32 Call Screening 64 Call Transfer 29 Call Waiting 27 35 Callback And Call Waiting 29 Callbacks 25 26 Calls enabling disabling hunt group 71 ending ACD 73 making emergency 27 redirecting 26 27 waiting for called endpoint 25 Canceling callback requests 25 Cascade Levels 55 Changing call screening transfer method 53 directory name 24 e mail password 80 fax destination number 54 language 50 message search order 54 personal greeting 24 voice mail message envelope 52 voice mail password 51 voice mail e mail and fax message envelope 86 voice mailbox password 51 Channel Button 5 Charging Unit Wall Mounting 14 Conference Calls 60 Connecting the AC Adapters 7 Connecting the Telephone Cord 7 D Date Time Name and Extension Number Display 34 Default Feature Codes 87 Default Station Operation 51 Defaults do not disturb message cha
54. e commands One reason the sys tem may not be responding to voice commands is that Automatic Speech Recognition ASR may not be enabled on your system If your system s voice prompts do not include the option to say a command then ASR is not enabled See page 18 for additional guidelines for using ASR Inter Tel INT3000 User Guide 93 m gt 2 z 10 e 2 Q14 A14 Q15 A15 Why can t I use one of the features described in this guide There are a few reasons why you might not be able to access the feature Some possi ble reasons include e Your system software version may not support the feature Check with your sys tem administrator to see which software version your telephone system currently uses and if there are any features restrictions for your system e Your system administrator may not have enabled the feature for your endpoint e Your system administrator may have programmed your endpoint to block the fea ture If I need further assistance how do I get technical support First contact the appropriate administrator system voice mail or network if you have a question that is not covered in this user guide If you need further assistance contact your local authorized Inter Tel reseller Resellers can be located using the Inter Tel Web site at www inter tel com All Inter Tel sales service and support are handled at the local level 94 Inter Tel INT3000 User Guide
55. e password prompt See page 51 for information on programming passwords NOTE Generally saying Skip or pressing during any voice mail operation will advance you to the next step For example when leaving a voice mail message for another voice mail user you can say Skip or press to skip the person s introduc tory message and proceed directly to the recording phase Similarly while listening to messages you can say Skip or press to skip the system generated voice prompts and proceed directly to the playback phase Also at any menu level you can say Cancel or press to cancel or return to the previous menu Inter Tel INT3000 User Guide 37 DISABLING AND ENABLING ASR If your telephone system uses Enterprise Messaging EM your mailbox may have the Automatic Speech Recognition ASR feature enabled When ASR is enabled for your mailbox you have the option of issuing a spoken command or pressing a dialpad button If your environment prevents you from using ASR you can temporarily disable it by accessing option number eight on the main subscriber menu This option disables ASR for that particular call only Option number eight is used as a toggle and you can re enable ASR by pressing the number eight again on the main subscriber menu only Also if you press a dialpad digit at the main subscriber menu to access mailbox functions ASR is automatically turned off and will remain off for the rest of the ca
56. ecord a call 60 V Voice Mail administrator 15 directory 66 message envelope 52 password 51 Voice Mail Directory 66 Voice Mail Flowchart advanced mailbox 87 standard mailbox 103 Voice Mail Messages recording and sending 42 recovering deleted 41 Voice Mail Options 51 Waiting Calls 27 Wall Mount Installation 12 Welcome 2 22 What the Administrators Can Do for You 90 Working in Hunt Group 71 Wrap Up Timer 73 Z Zones Page 61 102 Inter Tel INT3000 User Guide VOICE MAIL FLOWCHART STANDARD VOICE MAILBOX NOTE At any menu level you can say Cancel or press to cancel or return to the previous menu or say Accept or press EM to accept MAILBOX ACCESS EITHER Press the Mes sage button to respond to a message from voice mail OR Call the voice mail extension number say Login or press Ej and say or enter your mailbox number Enter your password press EJ SUBSCRIBER MAILBOX MENU New Message Record Saved Messages R Personal Options Message Options Disable ASR RECORDING A MESSAGE Dial the mailbox number reply to a message or for ward a message Record your message Pause Continue ERE Erase After recording Replay Append Erase re record Copy BEERS Delivery Options PERSONAL OPTIONS Record Greeting Primary
57. ed an Agent ID number to enter during the login procedure described on the next page The hunt group calls are routed to logged in agents according to their Agent ID number instead of their extension number Because the Agent ID is not associated with any extension the agent can use any endpoint in the system to log in e Members If the hunt group is not programmed to use Agent IDs it will have a pre programmed list of endpoints and will send calls to the endpoints where agents are logged in Inter Tel INT3000 User Guide 71 Logging In and Out of ACD Hunt Group Agents can log in to and out of the ACD hunt group at any time While logged in the agent receives calls through the ACD hunt group When the agent is logged out calls to that ACD hunt group bypass the agent To log in to all of your ACD hunt groups at once using the ACD Agent Login Logout feature code Dial BGB and enter your Agent ID if necessary The display shows AGENT LOGGED IN TO ALL ACDS and you hear a confirmation tone NOTE This feature code acts as a toggle If you were already logged in the display shows AGENT LOGGED OUT OF ALL ACDS and you hear a confirmation tone To log in to one or more hunt groups using the ACD Agent Login feature code 1 Dial B BG The display shows AGENT LOGIN ACD NUMBER 2 EITHER Enter the desired ACD hunt group number OR Press to log in to several ACD hunt groups at once The display shows AGENT LOGIN AGENT
58. enter more than one special character in a row by pressing FORWARD between the characters Press to save the number NOTE To dial outside telephone numbers without first selecting an outgoing line enter a line access code such as the Outgoing Call code 8 before the outside telephone number To view the current programming of Station Speed Dial buttons 1 Dial GOO 2 Press the Station Speed Dial button to be viewed 3 Press to exit 58 Inter Tel INT3000 User Guide To program a user programmable function button as a Station Speed Dial but ton 1 Dial DB D G 2 2 Press the feature button you want to change into a Station Speed Dial button 3 Dial DDE default Station Speed Dial feature code 4 Dial a digit 0 9 when the display asks for a number This is the station speed dial number location NOTE Station Speed Dial buttons created using this procedure are not the same as the SYS SPD feature button found on some endpoints To erase a station speed dial name and or number 1 1 Dial the location code 0 9 to be erased 2 3 To remove the name Press BACKSPACE repeatedly until the name is erased 4 Press to continue 5 To remove the number Press BACKSPACE repeatedly until the number is erased 6 Press to exit NOTE To erase a station dial name and or number you must pre program the Backspace button feature code 314 on your endp
59. enve lope If E Mail Reader has been enabled for your mailbox your voice mail e mail and fax messages are unified in one convenient location For more informa tion and instructions about how to use E Mail Reader features see the Using E Mail Reader section starting on page 75 Consult your voice mail administrator to see if ASR and or E Mail Reader is enabled for your mailbox NOTE EM also includes Unified Messaging inbound and outbound faxing capabilities For information and instructions about Unified Messaging features see Issue 2 3 of the Unified Messaging User Guide part number 550 8121 Inter Tel INT3000 User Guide 1 7 RH z z 10 lt o en x 5 lt Automatic Speech Recognition ASR Automatic Speech Recognition ASR is a feature available for systems using EM Because ASR is a very flexible feature it can be enabled or disabled on several differ ent levels When ASR is enabled for your mailbox you can issue spoken commands to navigate the voice mail menus ASR also allows subscribers and non subscribers to navigate automated attendant menus call routing applications and search the directo ries using voice commands When you access voice mail if you are given the option to say a command or press a dialpad digit to complete a task then ASR is enabled for your mailbox If you are only prompted to press a dialpad digit ASR is not enabled for your mailbox If your mailbox is not ASR enabled
60. er Base Unit Actual range may be less or greater than this distance depending on the environment Building wiring walls elevators and other electronic interference fre quencies may limit the range of this telephone Please consult your telecommunica tions consultant for testing of your location To maximize the range capability do the following e Locate the Base Unit at the highest point possible in the center of your coverage zone If you are planning to cover an outdoor area such as a car lot building grounds or campus place the unit near a window and the highest point within the building e Place the Base Unit away from any electronic device This includes but is not limited to computer screens radios electronic signs coffee pots microwaves and other electronic devices Radio Interference Radio interference may occasionally cause buzzing and humming in your cordless Handset or clicking noises in the Base Unit This interference is caused by external sources such as TV refrigerator vacuum cleaner fluorescent lighting computer equipment or electrical storm Your unit is NOT DEFECTIVE If these noises con tinue and are too distracting please check around your office to see what appliances may be causing the problem In addition we recommend that the Base not be plugged into a circuit that also powers a major appliance because of the potential for interfer ence Be certain that the antenna on the unit is fully extende
61. erences 51 Changing Your Mailbox Password 51 Changing the Voice Mail Message Envelope 52 Changing the Call Screening Transfer Method 53 Programming a Fax Destination 54 Changing the Message Search Order 54 Programming Remote Messaging 55 Speed Dialing ovis sce kak sika RR Rx RR xn a ak 57 Station Speed Dial dadana Sede 57 System Speed Dialing 59 Using 60 LT 61 Performing a Hookflash During a Call 62 Programming Your Feature Buttons 62 9 Using Account Codes 63 2 Screening Calls 64 Using the Directories 64 Telephone Directory ka sad dk yk m e y ay aa dal ay 64 Voice Mail Directory sora acr a a aa a a Aa aa A mmn 66 Programming Remote Feature Access 68 Remote Access Password 68 Remote Feature Access cioci awa sain a sa e rn ark 69 Requesting Agent Help 70 Working in Hunt Groups 71
62. eting option record your greeting when prompted then press If you already have a primary or alternate greeting it is played when you select primary or alternate You can then do one of the following e Say Accept or press to accept the greeting e Say Replay or press to replay the greeting e Say Append or press add to the greeting and then press e Say Erase or press to erase and re record the greeting e Say Cancel or press to exit without changing your greeting 6 Press to hang up Recording Your Voice Mail Directory Name Your recorded name is used to identify you in the voice mail directory and to verify your mailbox number when messages are addressed to you Although you record your name when you first initialize your mailbox you can change it at any time To record your directory name 1 Access your mailbox as described on page 37 2 Say Personal or press to select the Personal Options Menu 3 Say Name or press Your recorded name is played 4 Do one of the following e Say Accept or press EM to accept your recorded name e Say Replay or press to replay your recorded name e Say Append or press to add to your name e Say Erase or press to erase and re record your name When you hear a tone record your first and last name Then say Accept or press to accept your recorded name 5 Press to hang up 24 Inter Tel INT3000
63. ging EM your mailbox may have the Automatic Speech Recognition ASR feature enabled When ASR is enabled for your mailbox you have the option of issuing a spoken command or pressing a dial pad button See page 18 for ASR guidelines ALSO If your mailbox has E Mail Reader enabled you have an advanced mailbox See page 75 for information and instructions about using E Mail Reader features Initializing Your Mailbox To access voice mail the first thing you need to do is initialize your mailbox This allows you to change the default password for your mailbox record your name for the company directories and listen to the voice mail introduction To initialize your mailbox Dial the voice mail extension number You hear the main menu Say Login or press to identify yourself as a subscriber Say Login or press to identify yourself as a subscriber Access your mailbox number using the dialpad digits Enter your default password using the dialpad digits Un RU HZ NOTE Your mailbox number is your default password If you want a password enter a new password using digits 0 9 up to 12 digits and then press when you are done The messaging system plays back your password If you do not want to use a password just press 6 Say Accept or press to accept the entry or say Erase or press to erase and re enter your password The system prompts you to record your direc tory name
64. ging system plays back your password If you do not want to use a password just say Skip or press gp 4 Say Accept or press to accept the password as entered or say Re enter or press to erase and re enter your password 5 Press to hang up Inter Tel INT3000 User Guide 51 Changing the Voice Mail Message Envelope When you receive a voice mail message the voice mail system plays an envelope that can include the time and date the message was left the source of the message and or the message length By default the envelope contains all of this information but you can change your envelope as described below NOTE If E Mail Reader is enabled for your mailbox you can also change your e mail and fax message envelopes See page 82 for instructions about how to change your voice mail e mail and fax message envelopes To change your voice mail message envelope 1 Access your mailbox as described on page 37 2 Say Personal or press to select the Personal Options Menu 3 Say Envelope or press to select the Message Envelope Options Menu You can then do any of the following Say Time Date or press amp to enable or disable the time and date options Say Source or press amp to enable or disable the message source option Say Length or press to enable or disable the message length option Say Options or press to enable all options and
65. he About This Guide sec tion below lists the different sections in this user guide and describes the type of infor mation you can find there ABOUT THIS GUIDE This guide contains instructions for using the INT3000 endpoint on the Inter Tel tele phone system To help you find information quickly this guide is divided into five separate sections as indicated by the tabs These sections include the following e Finding Your Way This section provides you with a picture of the endpoint and includes general information designed to help you find what you need e Getting Started This section includes basic endpoint and voice mail informa tion and provides instructions on how to perform everyday tasks such as answering calls making calls and using voice mail e Moving On In this section you ll learn how to use advanced endpoint and voice mail features e Using E Mail Reader This section includes information on how to use the advanced messaging features available with E Mail Reader Learning More This section outlines how your administrators can help if you experience a problem with your endpoint It also provides you with a list of Fre quently Asked Questions FAQs so you can troubleshoot problems and learn more about the system In addition this guide contains a list of default feature codes see page 95 and an index see page 99 for easy reference NOTE Because the telephone system is very flexible and programmable
66. he Battery Pack in the See page 9 for recharging the battery Handset is low and needs to be charged You have received mes See page 36 for viewing the message sage Basic Button Functions BUTTON FUNCTION ACTION Answer call Press egre Place outside call Press and dial outside number Place intercom call Press dial extension number Hang up Press Adjust volume during call Press while you are talking to toggle between base volume level and a louder volume level Put call on hold Press Km Mute Unmute microphone Press quU Feature Menus while end Press to display menus Enter button sequence for point is in use desired feature or function or press to display more options Inter Tel INT3000 User Guide Button Descriptions The following buttons on the INT3000 endpoint provide the associated features and functions Talk Button When you pick up the Handset and press you will see ACQUIRING LINK Then you will see one of the following e After the connection has been made between the Handset and Base Unit TALK will appear on the display Then the screen will go into standby mode and the endpoint is ready to use z z 10 lt o en x 5 lt e If there is no connection to the Base Unit you hear an error tone and NO SER VICE appears on the display e If the channel is busy you hear an error tone and
67. ice mail to call you when your mailbox receives new voice mail messages Using a cascade a series of up to nine telephone numbers voice mail will call each number until it successfully connects to a device e g pager answering machine etc Because your mailbox can have a primary and an alternate cascade of numbers you can program a cascade to be used during specific days and times For example if you want to be paged when you receive a voice mail message from 5 10 PM on weekdays you can set up a primary cascade If you also want to receive pages for messages marked priority on the weekends you could set your alternate cascade for all day on Saturdays and Sundays z O e Z Inter Tel INT3000 User Guide 55 To set up remote messaging for voice mail messages if enabled 1 Access your mailbox as described on page 37 2 Say Personal or press to select the Personal Options Menu 3 Say Remote or press ip You have the following options e Say Primary or press to set up a primary cascade e Say Alternate or press to set up an alternate cascade 4 Say Level or press and then say or enter the number 1 9 of the level you wish to program You then have the following options e To set up or change an extension or outside number Say Number or press EITHER say Internal or press for an extension number OR say Outside or pres
68. ill be provided with a separate Voice Mail user guide that explains the Voice Mail features e The INT3000 has a two line display with 16 characters per line The default dis play shows the extension number user name time of day and date Other dis plays include reminder messages do not disturb messages numbers dialed call sources elapsed time of calls current call costs error messages etc e In this user guide endpoint locations are often referred to as stations Each sta tion in your telephone system has an extension number that allows you to place intercom calls to it Some stations belong to hunt groups that have special extension numbers which route your call through the stations in the group Your customer service representative trainer or system administrator can provide you with a list of extension numbers for your telephone system NOTE The INT3000 endpoint is to be used with CSA Certified NRTL C Inter Tel Converged Communications Platforms only SOFTWARE COMPATIBILITY Depending upon which software version your telephone system is using some of the features included in this guide may not be available for your endpoint Check with your system administrator to see which software version your telephone system cur rently uses and if there are any features restrictions for your system Inter Tel INT3000 User Guide 1 9 z z 10 lt o en x 5 lt 20 Inter Tel INT3000 User
69. ing Information on Your Endpoint 34 Date Time Name and Extension Number Display 34 Outside Partys Name 34 Station to station Messages 35 Leaving 35 Receiving Messages 36 Accessing Your Mailbox 37 Disabling and Enabling ASR 38 Accessing Voice Mail Messages 39 Listening to Messages 39 Recovering Deleted Voice Mail Messages 41 Recording and Sending Voice Mail Messages 42 Canceling Unheard Voice Mail Messages 44 Using Do Not Disturb Mode 45 Using Reminder Messages 47 Inter Tel INT3000 User Guide 21 INTRODUCTION Now that you know what your INT3000 endpoint can do it s time to start using it In this section you ll learn how to make and receive calls transfer calls retrieve voice mail messages and much more SETTING UP VOICE MAIL To begin using your mailbox you will need to complete a few basic set up procedures to initialize your mailbox customize your personal greetings and record your voice mail directory name NOTE If your telephone system uses Enterprise Messa
70. ion messaging feature to let the other person know you called To signal that a message is waiting a called endpoint s MSG button flashes and the display shows the number of waiting messages If You Do Not Have a MSG Button To leave a message 1 If you call an endpoint that is busy does not answer or is in do not disturb and want to leave a message hang up 2 Then dial and dial the desired extension number To cancel a message that you left at another endpoint 1 Dial pape 2 Dial the extension number of the endpoint where you left the message If You Have a MSG Button If you have a MSG button there are two messaging options 2 m z i9 2 gt A m e Have the called party return your call When the party you called responds to the message indication a call is automatically placed to your endpoint e Leave a message with the called party s message center When the party you called responds to the message indication a call is automatically placed to his or her message center instead of your endpoint Sometimes the Voice Mail system is programmed as the message center To leave a message while on an intercom call 1 After calling the extension where you want to leave the message press your MSG button 2 Press to hang up or wait for the message center to answer To cancel a message that you left at another endpoint 1 Dial papas 2 Dial the extension number of the endpoint where you
71. l unheard voice mail messages 1 Access your mailbox as described on page 37 2 While listening to the voice mail main menu say Options or press for Message Options Say Unheard or press 4 When prompted say or enter the number of the mailbox containing the unheard message 5 Say Yes or press Gf to confirm the mailbox you are selecting Voice mail will tell you how many messages you have waiting at the mailbox and play them for you After each message you can Say Replay or press to replay the message Say Append or press to add to the message Say Forward or press to forward the message to another mailbox Say Previous or press to listen to the previous message Say Envelope or press to play the message envelope Say Next or press to listen to the next message Say Save or press to save the message in your mailbox Say Delete Message or press to delete the message NOTE You may be prompted to confirm deleting the message Say Yes to delete the message or No to cancel the request to delete the message 6 Press to hang up 44 Inter Tel INT3000 User Guide USING Do NoT DISTURB MODE If you are away from your desk or if you do not want to be disturbed you can use the DND feature This halts all pages and calls to your endpoint except queue callbacks recalls and direct ring in calls When other users
72. lbox See page 75 for information and instructions about using E Mail Reader features When you access your mailbox depending on the voice processing system enabled features and mailbox status you may hear one of the following messages 2 m m 2 2 10 2 gt A m e Mailbox almost full or full If your mailbox is full no new messages can be received until you delete waiting or saved messages e Quota grace limit reached The quota grace limit is an EM feature If this fea ture is enabled it allows a mailbox to overfill beyond normal capacity When the quota grace limit has been reached this announcement is played e Message count and type The system announces the number of new and or saved messages that are in your mailbox The system also informs you if the mes sages are priority messages If E Mail Reader is enabled for your mailbox the media type is indicated e Remote Messaging The system indicates if the Remote Messaging feature is enabled see page 55 It also alerts you if a programming error has been detected when attempting to place a Remote Messaging call To access your mailbox 1 Dial the voice mail extension number You hear the main menu 2 During or after the greeting say Login or press to identify yourself as a subscriber 3 Say or enter your mailbox number 4 Enter your mailbox password if programmed then press If you do not have a password press to bypass th
73. led feature if enabled Press A line is selected automatically and the number is dialed To use the Last Number Saved feature if enabled e To save a number While the endpoint is idle or while listening to intercom dial tone press This replaces the current number in redial memory with the last number that you dialed e To redial the saved number While on a call or after selecting a line press A line is selected automatically and the number in redial memory is dialed DISPLAYING INFORMATION ON YOUR ENDPOINT Your endpoint has two lines of display where you can view information such as the date and time or the outside party s name number Date Time Name and Extension Number Display You can temporarily display the system date and time your user name and your extension number at any time To show the date and time display while on a call in do not disturb etc Press and dial Outside Party s Name If you are currently connected to an outside caller with Caller ID you can toggle between displaying the caller s name and number To show the outside party s name Press and dial BD G E 2GCD NOTE If there is no outside party name available the display shows CANNOT ACCESS FEATURE 34 Inter Tel INT3000 User Guide STATION TO STATION MESSAGES Leaving Messages If you call an endpoint that is busy does not answer or is in do not disturb you can use the station to stat
74. left the message Inter Tel INT3000 User Guide 35 Receiving Messages If You Do Not Have a MSG Button When you see MSG on your display Dial BGB ED to view the message then press call is automatically placed to the endpoint or message center that left the first waiting message To cancel a waiting message Dial DGD SBD to view the message then press The message is canceled If You Have a MSG Button When you see MSG on your display Lift the Handset and press your MSG button A call is automatically placed to the endpoint or message center that left the first waiting message If you have more than one message you can select the message you want to answer or cancel 1 Press the MSG button repeatedly to view your waiting messages The display shows MESSAGE RECEIVED FROM source 2 When the desired message is displayed press i to respond or press to cancel the message without responding 36 Inter Tel INT3000 User Guide ACCESSING YOUR MAILBOX If you have a message waiting in your mailbox you must access your mailbox to retrieve 1t NOTE If your telephone system uses Enterprise Messaging EM your mailbox may have the Automatic Speech Recognition ASR feature enabled When ASR is enabled for your mailbox you have the option of issuing a spoken command or pressing a dial pad button See page 18 for ASR guidelines ALSO If your mailbox has E Mail Reader enabled you have an advanced mai
75. lip is removed remember to re install the cover tab as shown on the right Inter Tel INT3000 User Guide Recharging the Battery NOTE You can only use your INT3000 with the Handset when it is out of the Battery Charger z 2 10 lt o en x 5 lt The rechargeable Battery Pack must be fully charged before using your INT3000 for the first time this requires 6 8 hours The unique design of your INT3000 allows you to place the Handset in the Battery Charger with or without the Belt Clip attached The Battery Charger also has the abil ity to charge a second battery if you plan to purchase one with or without the Hand set being charged The Battery Packs can automatically be recharged either in or out of the Handset Battery Pack Rechargeable batteries can develop a reduced charge capacity caused by repeated charge and discharge cycles The battery life will seem to be shorter every time you use the unit To avoid reduced charge capacity operate the unit until the BATT LOW indicator appears Do this at least once a month Avoid topping off the charge after using the endpoint for a short time Low Battery Indicator When the Battery Pack in the Handset is low and needs to be charged you will see a LOW message on the display If you are on a call only the TALK button will operate and the Handset beeps every 3 seconds In standby mode no buttons operate and the Handset beeps every 15 seconds f
76. ll For ASR guidelines see page 13 NOTE If your mailbox has E Mail Reader enabled you have an advanced mailbox See page 71 for information and instructions about using E Mail Reader features To temporarily disable ASR 1 Access your mailbox as described on page 37 2 Say Disable or press i to disable ASR for the call NOTE To enable ASR after disabling it press until you are back at the main menu Press to enable ASR 38 Inter Tel INT3000 User Guide ACCESSING VOICE MAIL MESSAGES When you access your mailbox you can listen to new and saved voice mail messages After listening to your voice mail messages you can access the associated options NOTE If your telephone system uses Enterprise Messaging EM your mailbox may have the Automatic Speech Recognition ASR feature enabled When ASR is enabled for your mailbox you have the option of issuing a spoken command or pressing a dial pad button See page 18 for ASR guidelines ALSO If your mailbox has E Mail Reader enabled you have an advanced mailbox See page 75 for information and instructions about using E Mail Reader features Listening to Messages To listen to messages 2 4 2 2 2 gt A m 1 Access your mailbox as described on page 37 2 If E Mail Reader is enabled for your mailbox say Voice Mail or press If E Mail Reader is not enabled for your mailbox skip this step 3 Select
77. ls 25 Introduction 50 L Language 50 Learning More 89 Leaving Messages 35 Listening to Messages 39 Mailbox Almost Full Full 37 Making and Receiving Calls 25 Making Emergency Calls 27 Manual Call Forwarding 32 Message envelope 52 search order 54 Message center 35 Message Count and Type 37 Messages listening 39 listening to messages 39 recording and sending voice mail messages 42 recovering deleted 85 using do not disturb 60 Messaging Remote 37 55 Moving On 49 Multilingual Capability 50 Muting The Microphone 28 O Outside party sname 34 Outside Calls 26 27 Outside Party s Name 34 100 Inter Tel INT3000 User Guide Paging 61 66 Passwords 51 Performing a Hookflash During a Call 62 Performing a Directory Search 64 Place On Hold And Mute 27 Placing Calls On Hold 28 Placing Conference Calls 29 Placing Outside Calls 26 Primary Greeting 23 Primary Language 50 Programming cascade levels 55 date and time notification 56 fax destination 54 outside number as a feature button 62 remote feature access 68 remote messaging 55 ring intercom always 25 Programming Remote Feature Access 68 Q Queue the Line 25 R R Vol Button 5 Range Limits 6 Receiving outside calls 27 Receiving Intercom Calls 26 Receiving Messages 36 Rechargeable Battery Packs and the Charger 9 Recharging the Battery 9 Record A Call 60 Recording and sending voice mail messages 42 voice mail directory name 24
78. ly accepted press 3 To set an account code for all calls placed from your endpoint 1 Dial DEDGD 2 Dial the account code If the account code is not immediately accepted press This code will be used for all calls made from your endpoint until it is dis abled To disable the code Dial EDEDED and press ED z O e Z Inter Tel INT3000 User Guide 63 SCREENING CALLS If desired you can screen calls that are transferred from voice mail This allows you to accept and or refuse specific calls Depending on the call screening transfer method you select see page 53 calls from voice mail may be unannounced announce only or screened When your mailbox is programmed for screened calls you have the following options when you receive a transfer e Say Accept or press to accept the call y p p e Say Replay or press to replay the announcement e Say Voice Mail or press to send the call to voice mail e Say Forward or press and then enter the extension number to forward the call to another extension e Say Refuse or press to refuse the call USING THE DIRECTORIES With directories you can use your endpoint s dialpad to find names and numbers You can then use the directory information to make calls access features or leave voice mail messages NOTE If ASR is enabled for the voice mail directory you can search the directory using spoken commands see
79. mailbox the prompt requests a mailbox number If the message was from an outside caller you cannot leave a voice mail message Say Call Back or press to make a return call Your call will be transferred automatically to the caller s extension or telephone number if the number is available If the user is not available you will have the option of leaving a voice mail message If the telephone number is not available you cannot reply to the mes sage e Say Forward or press to forward a copy of the message to another subscriber f you want to include an introduction say Record or press p Otherwise say Accept or press to forward the message without additional comments Say Previous or press fip to listen to the previous message e Say Envelope or press ip to play the introductory message envelope see page 52 for information on envelope options e Say Next or press to listen to the next message e Say Save or press to save the new message in your mailbox e Say Delete Message or press Ji to delete the message NOTE You may be prompted to confirm deleting the message Say Yes to delete the message or No to cancel the request to delete the message 6 Press to hang up 40 Inter Tel INT3000 User Guide Recovering Deleted Voice Mail Messages If you accidently delete a voice mail message you can retrieve it within a specific time frame
80. mmed to work a specific Base Unit You cannot switch to a new Handset or a new Base Unit without having it reprogrammed by Inter Tel Battery Packs The Battery Packs contain rechargeable sealed Nickel Metal Hydrate batteries To reduce the risk of fire or injury to persons by the battery read and follow these instructions Use only the appropriate type and size Battery Pack specified in this user guide Do not dispose of the Battery Pack in a fire The cell may explode Do not open or mutilate the Battery Pack Released electrolyte is corrosive and may cause damage to the eyes or skin It may be toxic if swallowed Exercise care in handling the Battery Pack in order not to short the battery with conducting materials such as rings bracelets and keys The battery or conductor may overheat and cause burns Do not charge the Battery Pack used in this telephone in any charger other than the one provided with it Using another charger may damage the battery or cause the battery to explode Observe proper polarity orientation between the Battery Pack and Battery Charger Do not short circuit the Battery Pack Not Waterproof This unit is not waterproof To reduce the risk of fire electrical shock or damage to the unit DO NOT expose this unit to rain or moisture vii Table of Contents CONTENTS FINDING YOUR WAY eR Rr tn UR nee dia eh RU E ete 1 Welcome xire Ayn nA coco rr e ao all n c A AU 2 Abo
81. ms that are network related contact your network administrator If you are a system administrator or if you need additional information not available in this guide refer to your system s administrator guide If you are a network adminis trator refer to the latest version of the JP Devices Installation Manual part number 835 2195 90 Inter Tel INT3000 User Guide TROUBLESHOOTING If your INT3000 is not performing to your expectations please try these simple steps If you are still unable to resolve the problems contact your service representative NOTE Do not attempt to service this unit yourself All service must be done by quali fied service personnel PROBLEM POSSIBLE SPLUTIONS Charge light will not come e Make sure the AC Adapter is plugged into the Battery Charger on when Handset is placed and wall outlet in Battery Charger e sure Handset is properly seated in Battery Charger e sure the Battery Pack is properly placed in the Handset e sure that the charging contacts on the Handset and Bat tery Charger are clean Conversation interrupted fre le sure that the Base Unit antenna is fully vertical quently e Move closer to the Base Unit e Check for LOW BAT warning Warning tone and NO SER Move closer to the Base Unit VICE message Handset does not ring e Ringer switch may be set in the OFF position e Battery may be weak Charge the Battery Pack for 8 10 hour
82. n the right Place the Base Unit on the posts of the wall screws and push down until it s firmly seated as shown on the right Plug the other end of the short telephone cord into a telephone wall jack Plug the AC Adapter into a standard 120V AC wall outlet by following step 7 of the Standard Wall Plate Mounting Inter Tel INT3000 User Guide 1 3 z z 10 lt o en x 5 lt Charging Unit Wall Mounting The Charging Unit is also designed to be wall mounted you can mount your endpoint directly on a wall Before mounting your charging unit consider the following e Select a location away from electrical cables pipes or other items behind the mounting location that could cause a hazard when inserting screws into the wall e Make sure the wall material is capable of supporting the weight of the Charging Unit e Use 10 screws with anchoring devices suitable for the wall material where the Charging Unit will be placed 1 Insert two mounting screws 1 9 10 inches apart as shown on the right Allow about 3 16 of an inch between the wall and screw heads for mounting the endpoint 2 Plug the AC Adapter into the Charging Unit as previ ously described Wrap the AC Adapter cord around the strain relief as shown on the right 3 Place the Charging Unit on the posts of the wall screws and push down until it s firmly seated as shown on the right 4 Plug the AC Adapter into a standard 120V A
83. ndpoint or it can be picked up at another endpoint using the Call Pickup Reverse Transfer feature see page 26 e System Hold places the call on hold in the system You can then pick up the call at any endpoint that has a flashing button for the call including the endpoint that placed it on hold NOTE You cannot place intercom calls on system hold To place a call on Individual Hold 1 Press The line number will flash 2 Press to hang up or place another call To place an outside call on System Hold 1 Press and dial D 2 Press to hang up or place another call To return to a call that is on hold Press or the flashing button MUTING THE MICROPHONE To mute the microphone so that you can hear the other party but they cannot hear you this does not put them on hold Press 199 Your endpoint will remain muted until you press WEB again even if you hang up or place another call While the microphone is muted the TALK icon in the display flashes 28 Inter Tel INT3000 User Guide PLACING CONFERENCE CALLS With the Conference feature you can establish a conference call with up to three intercom and or outside parties four including you To place a conference call 1 2 3 While on the first call press and to put the call on hold Place an intercom or outside call To place it on conference wait hold press and J If necessary repeat this step to place one more call on hold Pre
84. ne cord to the jack on the back of the Base Unit and the other end to the telephone jack as shown below Connecting the AC Adapters The smaller AC Adapter with the yellow ring on the connector connects to the yel low jack on the back of the Battery Charger The other AC Adapter connects to the back of the Base Unit as shown below The AC Adapters are equipped with a polarized line plug a plug having one blade wider than the other This plug will fit into the power outlet only one way If you are unable to insert the plug fully into the outlet try reversing the plug If you cannot plug the AC Adapter into the outlet contact an electrician about replacing the outlet NOTE Route the power cord where it will not create a trip hazard or where it could become worn and create a fire or other electrical hazard pA Base Unit To Telephone Jack P AC Adapter Inter Tel INT3000 User Guide 7 Attaching the Belt Clip to the Handset You can use the Belt Clip to attach the Handset to your belt or pocket for convenient portability 1 Snap the tab out of the Belt Clip notch on the top of the Handset 2 Slide the clip into the tab slot The Belt Clip is designed to fit snugly into the Handset as shown on the right 3 Press firmly until the Belt Clip snaps into place as shown on the right 4 To remove simply press the retaining clip in toward the Belt Clip blade and slide the clip up at the same time Once the Belt C
85. number The system announces the name assigned to the mailbox number or group list number You have the following options Say Yes or press to accept the subscriber s name Say No or press to start over Press when you are done adding mailboxes e Say Options or press Ji to use the special delivery options You can then use one or more of the following options Say Private or press 9 to mark the message private This pre vents the recipient from forwarding it to other subscribers Say Certified or press to mark the message certified When the recipient listens to the message you will receive a receipt notice Say Priority or press to mark the message priority This will place your message ahead of all other waiting messages in the receiving mailbox 2 m m z i9 2 gt E e m Say Send or press to send the message and return to the voice mail options Say Cancel or press to cancel delivery options NOTE If you select the copy or special delivery options and then do not respond to the prompts the system will time out and deliver your message to the original recipient 6 Press to hang up Inter Tel INT3000 User Guide 43 Canceling Unheard Voice Mail Messages You can cancel unretrieved messages that you have sent to individuals but not mes sages that you sent to group lists To cance
86. nvelope options that you set see page 86 Then after the envelope is played E Mail Reader reads the text in the body of the message Once you have listened to your e mail you can access additional options to reply forward save or delete the message see page 81 When you access a fax message E Mail Reader announces the fax envelope accord ing to the envelope options that you set see page 86 Because a fax message is received by your e mail account as an attachment to an e mail message in the form of a tif file E Mail Reader cannot read the text in the body of the fax To view the fax and read it you must access it from your e mail account With your advanced mailbox you can save delete and forward a fax to another fax machine using the available menu options when prompted see page 84 o z m gt m gt m J Inter Tel INT3000 User Guide 77 UsiNG YOUR ADVANCED MAILBOX After you set up your mailbox see page 22 you can use personal or system greetings to let callers know if you are out of town on a call etc You can send messages to individuals and to a group of people if your voice mail administrator has programmed a name for the group In addition various options allow you to customize your mail box manage your messages and screen your calls To allow the system to retrieve e mail and fax messages from your e mail account you must first set up your e mail password see page 79
87. o the LINE jack on the Base Unit Then place the telephone cord inside the molded channel on the bottom of the Wall Mount stand Plug the other end of the telephone cord into the modular wall jack Place the Base Unit on the posts of the wall plate and push down until it s firmly seated as shown on the right Plug the AC Adapter into a standard 120V AC wall outlet NOTE Do not use an outlet controlled by a wall Switch 12 Inter Tel INT3000 User Guide Direct Wall Mounting If you do not have a standard wall plate you can mount your endpoint directly on a wall Before mounting your endpoint consider the following Select a location away from electrical cables pipes or other items behind the mounting location that could cause a hazard when inserting screws into the wall Make sure the wall material is capable of supporting the weight of the Base Unit Use 10 screws with anchoring devices suitable for the wall material where the Base Unit will be placed Insert two mounting screws three inches apart Allow about of an 3116 in inch between the wall and screw heads for mounting the end J point as shown on the right U Plug and secure the AC Adapter cord by following steps 2 and 3 of the Standard Wall Plate Mounting Plug one end of the telephone line cord into the LINE jack on the Base Unit Then place the telephone cord inside the molded channel on the bottom of the Wall Mount stand as shown o
88. oint Refer to page 62 Program ming Your Feature Buttons section for details on how to program the backspace button s z 9 e z To dial a Station Speed Dial number 1 Select an outgoing line by pressing 2 Dial BGB 3B and then the desired station speed dial location number 0 9 System Speed Dialing Your system administrator can store up to 1000 speed dial numbers in System Speed Dial locations 000 999 To view and or dial system speed dial numbers 1 Dial DEDGD 2 Dial the location code 000 999 for the desired number The number appears 3 Press to dial the number Inter Tel INT3000 User Guide 59 UsiNG RECORD A CALL If your telephone system is equipped with a Voice Processor voice mail you may have access to the Record A Call feature If so you can record an ongoing call as a mailbox message You can then retrieve the message just as you would any other mailbox message NOTE The Record A Call feature remains active after the other party hangs up This allows you to append the recorded call with your own message To use the Record A Call feature while on a call 1 Press and dial papa 2 If required dial the desired mailbox number Your endpoint may be programmed to select the mailbox or you may be required to dial it You hear a confirmation tone when the Record A Call feature is activated To turn off Record A Call EITHER Press and dial OR P
89. ompted press the appropriate dialpad buttons to spell the name The number of times a button is pressed determines which character 1s entered as shown in the table below When adjoining characters are under the same button press FWD to advance to the next character For example 5666FWD66337777 enters JONES NUMBER OF TIMES BUTTON IS PRESSED BUTTON 1 2 3 4 5 1 amp 1 2 A B C i 2 3 D E F 3 4 G H 4 5 J K L 5 6 M N O fi 6 7 P Q R S 7 8 T U V 7 8 9 W x Y 7 9 0 0 66 Inter Tel INT3000 User Guide To perform a directory search 1 Dial the voice mail number 2 Say Directory or press 3 Say the last name of the person you are searching for or press the appropriate dialpad buttons to spell the name see page 66 If 10 or fewer matches are located you can access and browse the list immedi ately see step 4 If the list contains more than 10 matches you have the option to browse or filter the list skip step 4 and see step 5 4 If 10 or fewer matches are located you have the following options e Say Yes or press to accept the name that is played e Say Previous or press to browse to the previous name in the list e Say or press to hear more information about the subscriber e Say Next or press to browse to the next name in the list e Say New or press to search for a new name e Say
90. one of the following e Say New or press amp Bip to listen to new messages e Say Saved or press to listen to saved messages 4 While you are listening to a voice mail message you can use the following options e Say Skip or press to skip to the end of the recording e Say Back up or press to rewind a few seconds and replay the mes sage e Say Pause or press to pause Say Continue or press to con tinue Say Forward or press to skip ahead Say Lower or press to lower the volume Say Envelope or press to play the message envelope Say Higher or press to raise the volume Say Save or press to save the new message in your mailbox Say Delete Message or press Jj to delete the message NOTE You may be prompted to confirm deleting the message Say Yes to delete the message or No to cancel the request to delete the message Inter Tel INT3000 User Guide 39 5 When the message has finished playing you have the following options e Say Replay or press to replay the message from the beginning e Say Reply or press to reply to the message You have the following options Say Voice Mail or press to leave a voice mail message for the caller If the caller has a mailbox number you are prompted to verify the desti nation by saying Yes or by pressing If the number was not associated with a
91. or an answer announce the call and then hang up to complete the transfer If the number is busy there is no answer or the transfer is refused return to the caller being transferred by pressing the flashing GEER To Voice Mail 1 2 Press 1729 Dial the main voice mail extension number so that the caller can select the mail box number and press to hang up and complete the transfer OR dial the specific voice mail mailbox and press to hang up and send the call to the voice mail menu To an Outside Number 1 2 3 4 Press Z Select an outgoing line Dial the desired telephone number Wait for an answer announce the call and then press to hang up and complete the call If the number is busy there is no answer or the transfer is refused return to the caller being transferred by pressing flashing line number 30 Inter Tel INT3000 User Guide UsiNG REVERSE TRANSFER The Reverse Transfer Call Pick Up feature allows you to answer a call that is ring ing or holding at another endpoint For example if the attendant transfers a call to you but you have stepped away from your endpoint you can pick up the call using another endpoint To answer a call ringing or holding at another endpoint 1 Press or lift the handset and dial e 2 Dial the extension or hunt group number where the call is ringing or holding You are automatically connected to the call NOTE If the Group Call Pickup feature i
92. or up to 15 minutes Complete your call as quickly as possible and return the Handset to the Battery Charger for charging or replace the Handset Battery Pack with another charged Bat tery Pack Inter Tel INT3000 User Guide 9 Installing The Battery Pack In The Handset 1 Remove the battery cover by pressing the latch and sliding the cover down and off of the Handset 2 If replacing a battery remove the old bat tery 3 Slide the Battery Pack down into the Hand set 4 Replace the cover and slide it up until it latches into the Handset Charging the Battery Pack Inside the Handset When the Battery Pack in the Handset is low and needs to be charged you will see a LOW message on the display 1 Place the Handset in the front slot of the Battery Charger 2 Make sure the CHARGE indicator lights If the CHARGE light is not lit check to see that the AC Adapter is plugged in and that the Handset is making good contact with the Battery Charger contacts 1 0 Inter Tel INT3000 User Guide Charging Spare Battery Packs Optional 1 Slide the spare Battery Pack if you have one into the second slot in the Battery Charger until the retaining clip snaps over the top of the pack as shown on the right 2 Make sure the BATT CHARGE indicator lights If the BATT CHARGE indicator does not light check to see that the AC Adapter is plugged in and that the Battery Pack is making good contact with the Ba
93. other extension or to an outside number Press and dial Enter the extension or outside number to which you want to redirect the call See page 33 for more information 2 m 2 10 2 gt A m pick up reverse transfer a call that is ringing or holding at another endpoint or hunt group 1 Liftthe Handset or press and then dial B 2 Dial the extension or hunt group number where the call is ringing See page 71 for more information about hunt groups Emergency Calls To make an emergency call Press and dial gt to automatically place a call to the preset emer gency number Call Waiting If you receive a call while you are already on another call you will hear a call wait ing tone through your handset and or you see a display To respond to a waiting call e To end the current call press The waiting call rings in Answer by press ing again e To place the current call on hold press Then press 799 When the waiting call rings press again You can switch between calls by pressing rr e have the caller hear Do Not Disturb signals Press and p See page 45 for more information about Do Not Disturb mode Inter Tel INT3000 User Guide 27 PLACING CALLS ON HOLD You can place calls on hold in one of two ways individual or system e Individual Hold places the call on hold at one endpoint It can then be directly picked up at that e
94. ou were not logged in to an ACD hunt group the display shows CANNOT ACCESS RESERVED FEATURE Inter Tel INT3000 User Guide 73 74 Inter Tel INT3000 User Guide SECTION CONTENTS PAGE Introduction s zur kalak a kak kk RR RT EFT TAE 76 E Mail Reader Features 77 Using Your Advanced Mailbox 78 Setting Up Your E Mail Password 79 Accessing E Mail Messages 81 Accessing Fax Messages 84 Recovering Deleted Messages 85 Changing Message Envelopes 86 Voice Mail Flowchart Advanced 87 o 2 m gt r m gt m J Inter Tel INT3000 User Guide 75 INTRODUCTION Enterprise Messaging EM is the voice processing system that provides advanced messaging features with the E mail Reader feature This section provides information and instructions about advanced mailbox tasks for users who have E Mail Reader enabled for their mailbox If your mailbox does not have E Mail Reader enabled you have a standard voice mailbox see page 9 The instructions for many voice mail tasks are identical for standard voice mailbox and advanced mailbox users therefore the instructions for these common mailbox tasks are not repeated in this section
95. oups Outside Calls With outside calls you can talk to people who aren t members of your telephone sys tem When you make an outside call however you must dial the area codes or long distance digits that your telephone company requires Placing Outside Calls To place an outside call 1 Ifnecessary lift the Handset from its Battery Charger 1 Press TEB 2 Dial the desired number NOTE If you see a request for an account code and hear a single beep you must dial an account code before you can place your call see page 63 3 When finished with the call press to hang up To request a callback queue on to the line if all outgoing lines are busy when you try to call out 1 When you hear busy signals press and to hang up NOTE You can do this even if your call has camped on and you hear music 2 When your endpoint rings press or lift the Handset and wait for the other party to answer 26 Inter Tel INT3000 User Guide To cancel a queue before the callback Press B When dialing the number you can do one of the following e Use the speed dial directory see page 64 e Use the station speed dial feature see page 57 e Use the system speed dial feature see page 59 e Redial the last outside number you dialed see page 34 Receiving Outside Calls To receive an outside call Press or GIIKED Or lift the Handset out of the Battery Charger To redirect a ringing call to an
96. r to the chart on page 65 The number of times a button is pressed determines which character is entered For example 533266 would enter JEAN you need a FORWARD button to enter adjoining characters that are located under the same button or to leave spaces For adjoining char acters press the FORWARD button once to advance to the next character For example 66FWD6667776 would enter NORM Note that letters cor respond to the letters printed on dialpad buttons 2 9 Press BACKSPACE to backspace NOTE To use the Backspace button you must pre program the feature but ton feature code 314 on your endpoint Refer to page 62 Programming Your Feature Buttons section for details on how to program the backspace button To use the FORWARD PREVIOUS NEXT or MSG button your system administrator must program those buttons in the Database programming Press to save the name 4 Dial the extension number or telephone number to be stored Change to numeric mode Press the MSG button if you have one and then press the dialpad buttons to dial the desired numbers Press B for a hyphen or press for a colon FORWARD to leave a space or BACK SPACE to backspace NOTE f your number includes an asterisk pound a hookflash a quick hang up and release or a pause press once for an asterisk twice for a pound three times for a hookflash or four times for a pause Each pause or hookflash counts as one digit You can
97. r your mailbox when you change the message search order your changes apply to your voice mail e mail and fax messages To change the message search order 1 2 3 4 5 Access your mailbox as described on page 37 Say Personal or press to select the Personal Options Menu Say More or press for More Options Say Order or press for the Message Search Order Select one of the following options e Say New or press to change the search order for new messages e Say Saved or press to change the search order for saved messages Your current message search order is played Select one of the following options e Say First or press to retrieve the earliest received messages first First In First Out e Say Last or press to retrieve the latest received messages first Last In First Out e Say Cancel or press to return to the Personal Options Menu without making changes Press to hang up 54 Inter Tel INT3000 User Guide Programming Remote Messaging NOTE The Remote Messaging feature is available only if it is enabled for your mail box Contact your voice mail administrator to see if this feature is enabled for your mail box ALSO The remote messaging feature is supported for voice mail messages only If E Mail Reader is enabled for your mailbox you cannot use remote messaging for e mail and fax messages With Remote Messaging you can program vo
98. ramming a fax destination see page 54 e Changing the message search order see page 54 e Programming remote messaging see page 55 e Screening calls see page 64 e Using the voice mail directory see page 66 16 Inter Tel INT3000 User Guide Enterprise Messaging Enterprise Messaging EM is the Inter Tel messaging system that uses industry stan dard protocols for communication and messaging EM unifies communication and messaging by providing access to voice mail fax and e mail messages in your mail box The EM system provides voice mail users with the following advanced messag ing features e Automatic Speech Recognition ASR ASR can be enabled for the entire sys tem or it can be enabled for specific applications like voice mail or mailboxes When ASR is enabled for your mailbox you can issue spoken commands to navi gate the voice mail menus ASR also allows subscribers and non subscribers to navigate automated attendant menus call routing applications and search the directories ASR can be enabled for standard voice mailboxes and advanced mail boxes see page 78 For more information about ASR see page 18 e E Mail Reader E Mail Reader allows you to access voice e mail and fax mes sages from your mailbox For e mail messages E mail Reader uses Text to Speech TTS capabilities included with EM to convert the text in an e mail mes sage to a wav file For fax messages E Mail Reader announces the fax
99. ress to hang up 60 Inter Tel INT3000 User Guide PAGING The Paging feature allows you to make an announcement through endpoint speakers or external speakers if your system is equipped with external paging equipment To prevent announcements from transmitting through every endpoint in the system this feature uses page zones Each zone contains a different combination of extensions and external paging equipment and is programmed by your system administrator Ask your trainer or system administrator how the zones are programmed and list them here for your convenience 0 e U N To make a page 1 Dial 2 Dialthe desired zone number 0 9 3 After the tone make your announcement 4 Press to hung up Inter Tel INT3000 User Guide 61 z e Z PERFORMING A HOOKFLASH DURING A CALL Certain telephone service companies may require a timed hookflash a quick hang up and release To generate a hookflash while using a line Press and dial NOTE This features is known as a Recall in European systems PROGRAMMING YOUR FEATURE BUTTONS Depending on how your system is programmed some of your feature buttons may be user programmable If so you can program them with any of the feature codes listed in the back of this user guide or with extension numbers In addition you can combine the feature button and Station Speed Dial func
100. rge number of e mail messages in your in box for example more than 500 messages you may experience a delay hear silence before the first message is played 3 After the e mail envelope is played E Mail Reader reads the body text of the e mail message While you are listening to a message you can use the following options Say Skip or press E to skip to the end of the recording Say Back up or press to rewind a few seconds and replay the mes sage Say Pause or press Ell to pause Say Continue or press EM to continue Say Forward or press E to skip ahead Say Lower or press El to lower the volume Say Envelope or press to play the message envelope Say Higher or press Kl to raise the volume Say Delete Message or press Kl to delete the message Say Cancel or press to return to the previous menu 4 When E Mail Reader has finished reading the e mail the message is marked as saved and you have the following options Say Replay or press I to replay the message from the beginning Say Reply or press to reply to the message If the e mail message had more than one recipient you have the following options Say Everyone or press to reply to all recipients Say Sender or press EM to reply to the sender Say Hear or press KM to hear all recipients NOTE See page 42 for recording and delivery options 82 Inter Tel INT3000 U
101. ric shock Never spill liquid of any kind on the product 11 To reduce the risk of electric shock do not disassemble this product Contact qualified service personnel when some service or repair work is required Open ing or removing covers may expose you to dangerous voltages or other risks Incorrect reassembly can cause electric shock when the appliance is subsequently used 12 Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions a When the power supply cord is damaged or frayed b If liquid has been spilled into the product If the product has been exposed to rain or water a If the product does not operate normally when following the operating instructions Adjust only those controls that are covered by the operating instructions Improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation e Ifthe product has been dropped or the cabinet has been damaged f Ifthe product exhibits a distinct change in performance 13 Do not use the telephone to report a gas leak in the vicinity of the leak To reduce the risk of fire or injury to persons by the battery read and follow these instructions 1 Use only the appropriate type and size Battery Pack specified in this Operating Guide Do not dispose of the Battery Pack in a fire The
102. rt 45 mailbox password 22 Delivery Options 43 Dialpad and Indicators 3 Direct Wall Mounting 13 Directories 60 telephone 64 voice mail 66 Disabling account codes 63 cascade levels 56 do not disturb 45 hunt group calls 71 message envelope options 52 time date option 52 Displaying Information outside party s name 34 Displaying Information on Your Endpoint 34 Distributing Calls 71 Do Not Disturb 60 Inter Tel INT3000 User Guide 99 E E Mail Messages 81 E Mail Reader 17 79 Emergency Calls 27 Enabling cascade levels 56 do not disturb 45 hunt group calls 71 Ending an ACD Hunt Group Call 73 Endpoint Configuration changing language selection 50 Entering Account Codes 63 Entering Your Mailbox 37 Enterprise Messaging 17 F Fax Destination Number 54 Fax Messages 84 Feature Buttons 6 Features Automatic Speech Recognition ASR 18 do not disturb 45 E Mail Reader 79 redirect calls 26 27 ring intercom always 25 speed dialing 57 Finding Your Way 1 Flowchart advanced mailbox 87 standard voice mailbox 103 Forwarding Calls 32 redirect calls 33 Frequently Asked Questions FAQ 91 92 Full Mailbox 37 G Getting Started 21 Greetings 23 H Hold 28 Hunt Group Calls Enabled Disabled 71 Hunt Group Remove Replace 70 Hunt Groups 71 If You Do Not Have A MSG Button 35 36 If You Have A MSG Button 35 36 Individual Hold 28 Individual hold 28 Initializing Your Mailbox 22 Installing the INT3000 7 Intercom Cal
103. s for an outside number Sayorenter the number e To set up or change pager notification Say Pager or press Say Personal or press Say Change or press to enable or disable the number 5 Say Days or press Then select one of the following e Say Weekdays or press for Monday Friday e Say Days or press for all days e Say Day or press to select individual days You are prompted to say or press numbers 1 7 which correspond to the days Sunday through Satur day 6 Say Time or press Then say or enter the times you want the message notification to start and stop Enter or say the times with two digits for the hour and two digits for the minutes e g 0900 9 00 If entering the time in 12 hour format e Say AM or press for AM e Say PM or press for PM NOTE For 24 hour notification program the starting and ending times to be the same 7 Say Category or press You have the following options e Say All Messages or press BP for all messages e Say Priority or press for priority messages only 8 Hang up or press to save the settings and exit NOTE If for some reason voice mail is not able to use your remote notification your mailbox will receive a message stating that notification could not be completed 56 Inter Tel INT3000 User Guide SPEED DIALING Speed dialing allows you and your system admini
104. s e Make sure the Base Unit antenna is fully vertical e Handset may be too far away from the Base Unit m gt 2 z 0 e z m Inter Tel INT3000 User Guide 91 FREQUENTLY ASKED QUESTIONS FAQ Q1 A1 Q2 A2 Q3 A3 Q4 A4 Q5 A5 Q6 A6 This section includes some of the most frequently asked questions If you have prob lems with your endpoint or voice mailbox refer to this section before you contact your system administrator or Inter Tel How do I program System Speed Dial numbers Only your system administrator can program System Speed Dial numbers You can however program up to ten Station Speed Dial numbers see page 57 How do I change the time and date on my endpoint Only your system administrator can change the time and date Please contact your system administrator if you notice that the date and time are incorrect How can I retrieve messages if I don t know the password for my voice mail Try using your extension number which is your default password Or maybe you don t have a password in which case pressing Gl is all you need to do If these options don t work contact your system administrator who can change or erase the password for you You can then retrieve your messages and reset the password if desired see page 37 Why can t I retrieve deleted messages Voice mail may have erased your message After a programmed amo
105. s enabled you can pick up a call ringing at any station in a hunt group by dialing the hunt group s extension number 2 m 2 s gt A m Inter Tel INT3000 User Guide 31 FORWARDING CALLS With the Forwarding feature you can have calls follow you e g forwarded to a cell phone or you can redirect calls to a voice mail or other extension Manual Call Forwarding Manual call forwarding allows you to send incoming calls to another extension num ber You can even forward calls to outside numbers if your endpoint is programmed to allow this To forward calls 1 Dialone ofthe following feature codes Call Forward All Calls All incoming calls are forwarded without ringing at your endpoint EDEDED Cal Forward If No Answer All incoming calls are for warded if they are not answered before a timer expires NOTE You cannot adjust this timer Only the installer or system administrator can Call Forward If Busy When your endpoint is busy all incoming calls are forwarded without ringing at your endpoint EDEDED Cal Forward If No Answer or Busy All incoming calls are forwarded if your endpoint is busy or if you do not answer as described above 2 Doone ofthe following To forward to an outside telephone number Select an outgoing line and dial a telephone number To forward to an extension number Dial the extension number To forward to your message center Press your
106. s option is not enabled for your hunt group the call will ring until you answer it or until it times out to another extension NOTE Even if the ACD Agent ID Automatic Connect option is enabled the first call you receive after you log in or remove your endpoint from DND while logged in will ring until you answer it You will however be automatically connected to subsequent calls To log out of one or more ACD hunt group 1 EITHER Dial BGB to log out of all of your ACD hunt groups at once The display shows AGENT LOGGED OUT OF ALL ACDS and you hear a con firmation tone OR Dial BGB GAB One of the following displays will appear e f you were logged in to only one hunt group the display shows AGENT LOGGED OUT OF unt group gt The procedure is complete e If you were logged in to more than one hunt group the display shows AGENT LOGOUT ACD NUMBER Dial the extension number of the desired ACD hunt group e If you were not logged in to any hunt group the display shows NOT LOGGED INTO ANY ACD GROUP 2 Press to hang up Ending an ACD Hunt Group Call Each time you end an ACD hunt group call a wrap up timer is started Until this timer expires you will not receive another call through any ACD hunt group You can however end the wrap up session before this timer expires as described below z O e Z To terminate the ACD Agent wrap up period before the timer expires Dial OOGO NOTE If y
107. ser Guide e Say Forward or press Il to forward copy of the message to a fax desti nation Then say or enter the fax destination number The system plays the fax destination number Select one of the following Say Yes or press to verify the number The system announces that the fax is scheduled for delivery Say No or press EM to start over NOTE You cannot forward an e mail message to a mailbox or group list When you forward an e mail message the e mail is converted to a fax and for warded to the fax destination telephone number that you specify e Say Previous or press Ei to listen to the previous message e Say Envelope or press HEJ to play the introductory message envelope see page 86 for programming instructions e Say Next or press I to listen to the next message e Say Save or press to save the message e Say Delete Message or press to delete the message NOTE You may be prompted to confirm deleting the message Say Yes to delete the message or No to cancel the request to delete the message 5 Hang up o z m gt m gt m Inter Tel INT3000 User Guide 83 ACCESSING FAX MESSAGES NOTE By default the message lamp on your endpoint lights when you receive a new voice mail message Although the lamp can be programmed for other functions it can not be programmed to indicate that you have received a new fax mess
108. ss to join all of the calls together in the conference During the conference call you can do the following To place the conference on hold Press This places the conference on hold the parties are still connected To return to the conference press the flash ing button To add additional parties to the conference Do the following a Press and This leaves the conference parties connected b Place a call to the party to be added to the conference C Press and twice to put yourself and the new party into the conference To end the conference and place all parties on individual hold Press and dial and then press to place all of the parties on individual hold You can then speak to one party at a time by pressing or a flashing line num ber To transfer the conference to another extension or to voice mail Press and dial the desired extension number Then hang up when you are ready to com plete the transfer Inter Tel INT3000 User Guide 29 2 2 z 10 di gt A m TRANSFERRING CALLS Although transferring calls is considered a basic function of an endpoint your end point has many advanced options for this feature With your endpoint you can trans fer to another extension voice mail or even an outside line To Another Extension 1 EITHER Press Gi OR Press and dial to place the call on hold at the other end point Dial the desired extension number Wait f
109. strator to store frequently dialed numbers for easy dialing Each number is stored on your endpoint Station Speed Dial or in the telephone system System Speed Dial and is identified by a location number Once programmed you can then quickly dial these numbers by entering a feature code and dialling the desired location number Because the Inter Tel system supports both Station and System Speed Dial numbers you can have access to over 1000 stored numbers Station Speed Dial You can program and use up to ten personal speed dial numbers on your endpoint In addition if you have programmable buttons you can program them as speed dial but tons for one touch dialing NOTE You can use the Speed Dial feature even if your endpoint does not have pro grammable buttons Programming Station Speed Dial Numbers To store a speed dial number use the Station Speed Dial Programming feature code to program the number in a speed dial location Use the following table to list the numbers that you store in speed dial locations 0 9 z O e 2 0 O QN tA 1 2 3 4 Inter Tel INT3000 User Guide 57 To store a number in a Speed Dial location 1 Dial Be Be 2 Dial the location code 0 9 to be programmed 3 Enter the desired name for the speed dial number to be programmed as described below Remain in alphanumeric mode Press the dialpad buttons to enter the desired characters Refe
110. t is programmed for the Primary Language all displays appear in American English and your voice mail prompts are played in American English unless changed as outlined below If the Secondary Language is Japanese and your end point is programmed for the Secondary Language all displays appear in Japanese Katakana characters and your voice mail prompts are played in Japanese NOTE You can only use the Secondary Language voice mail prompts if they are loaded on the system By default all endpoints are set for the Primary Language See your system administrator to determine what languages are programmed for your tele phone system You can also program messages using English Spanish or Japanese characters or a combination of both see page 65 for a list of characters In displayed lists such as directories the English Spanish characters are alphabetized before the Japanese char acters Therefore Japanese names appear after the English Spanish names To change the assigned language for your endpoint Dial to change between your system s Primary and Secondary lan guages as desired Your display shows the current language 50 Inter Tel INT3000 User Guide Returning to Default Station You can return your endpoint to default settings at any time This feature returns vol umes to default levels cancels Do Not Disturb manual call forwarding background music and queue requests and restores handsfree mode pages hunt
111. the Backspace button Refer to page 62 Programming Your Feature Buttons section for details on how to pro gram the backspace button e Change to numeric mode Press the MSG button if you have one and then press the dialpad buttons to enter an extension number 4 Press to view the selected name The display will time out if the number is not dialed z Press B to dial a number or feature code while it is displayed 2 NUMBER OF TIMES BUTTON IS PRESSED BUTTON 1 2 3 4 5 6T TT T 9 10 11 2 ENGLISH CHARACTERS JAPANESE CHARACTERS 1 amp 1 A U E 2 B j 2 KU KE KO i 3 D E F 3 SA SHI SU SE SO u 4 G H 4 CHI TSU TE TO e 5 J K L stor 5 NA NI NU NE NO o 6 M N o No 6 HA H FU HE HO ts 7 P Q R S 7 MA MI MU ME MO ya 8 T U V 8 YA YU YO yu 9 W X Y Z 9 RA RI RU RE RO yo 0 0 WA WO N pa ba long The Japanese characters are only available if the Multilingual feature is enabled and Japanese is installed as the secondary language The character available depends on the software version Inter Tel INT3000 User Guide 65 Voice Mail Directory With the voice mail directory subscribers and non subscribers can use ASR if enabled or dialpad digits to search for names in the directory Subscriber names are automatically added to the directory when their mailbox is initialized
112. the display shows SYSTEM BUSY You must have a connection between the Handset and the Base Unit to perform any operation If the Handset does not respond when you attempt to place a call or enter a feature code press to acquire a link Channel Button If you have more than one cordless telephone in your office they must operate on dif ferent channels Press to select a channel that provides the clearest communi cation R Vol Button e During a Call Press on the side of the Handset to select a high or low volume level e Standby Mode Press on the side of the Handset to select from Ring Type A High or Low Ring Type B High or Low Ring Type C High or Low or Ring Off vibrate mode SPCL Button This button allows you to use feature codes while on a call Instructions are provided in this guide for using the SPCL button There is a system wide option called SPCL button Required For Feature Code Entry If your customer service representative trainer or system administrator tells you that it is enabled in your telephone system you must always press the SPCL but ton before dialing a feature code Inter Tel INT3000 User Guide 5 Call Button These buttons are used for call access They are not associated with specific lines Instead they are assigned to calls in the order that the calls are placed or received If there are more calls in progress than there are CALL buttons new calls wait until a CALL button be
113. tions to program a feature but ton to dial an outside number To program a user programmable function button 1 Dial e Ben en 2 Press the feature button you want to program 3 Dial the feature code you want to store under that button Refer to the back of this guide for default feature codes To return all function buttons to their original default values Dial DED ED To display the current function button values 1 Dial Be nen 2 Press the feature button you want displayed 3 Press to hang up 62 Inter Tel INT3000 User Guide USING ACCOUNT CODES If your telephone system is programmed to use the Station Message Detail Recording SMDR feature the system will periodically print out a record of telephone calls placed from the endpoints within the system Account codes can be used to add infor mation to these reports There are three types of account codes e Standard account codes that are entered into the SMDR report automatically whenever you place a call e Forced account codes that you must dial before being allowed to place an outside call e Optional account codes that can be entered at any time during a call NOTE Your customer service representative or system administrator can tell you which types of account codes are used on your telephone system To enter an optional account code 1 Press and dial BDBE EDG D 2 Enter the optional account code If the account code is not immediate
114. to answer See page 35 for more Message options NOTE This option appears only if the called endpoint has a voice mailbox If the endpoint is busy when you place an intercom call you can do any of the fol lowing e To stay on the line and wait for the endpoint to become available Do not hang up After a system timer expires you hear music until the endpoint is available You cannot do this if the called endpoint is in Do Not Disturb mode e To request a callback queue to the endpoint Press Ki and hang up When the endpoint is available your endpoint rings To cancel the queue request before the callback press Inter Tel INT3000 User Guide 25 Receiving Intercom Calls The endpoint will ring or vibrate to alert you Also a line indicator on the display may flash and the display may show information about the call such as caller s name and extension To receive an intercom call Press or lift the Handset out of the Battery Charger To redirect a ringing call to another extension or to an outside number 1 Press and dial EDEDED 2 Enter the extension or outside number to which you want to redirect the call See page 33 for more information To pick up reverse transfer a call that is ringing or holding at another endpoint or hunt group 1 Press or lift the Handset then press B 2 Dial the extension or hunt group number where the call is ringing See page 71 for more information about hunt gr
115. to enter your e mail password after you or your voice mail administrator do one of the following e Setup your mailbox see page 22 e Change your e mail password for your e mail client To access your e mail and fax messages from your advanced mailbox you must set up your e mail password While completing the setup you cannot use Automatic Speech Recognition ASR if it is enabled for your voice mail system To prevent oth ers from overhearing your password you must use the dialpad digits on your endpoint to set up your e mail password When setting up your password the number of times you press a button determines which character is entered as shown in the table on the following page Notice that the capital letters and lower case letters require different button presses As you press the buttons the system announces the current character to you For security reasons it is recommended that you use the handset and not the speakerphone when you set up your e mail password E mail passwords are case sensitive and your entry must match your e mail password exactly Also your e mail password cannot include any characters that are not included in the table on the following page and cannot exceed 40 characters In addi tion your e mail administrator can set further restrictions for password length allowed characters number of attempts etc Check with your administrator if you encounter any difficulties setting up your e mail password
116. ttery Charger contacts n z 2 Q lt x 5 lt 3 Charge the Battery Pack without interruption for 6 8 hours 4 When charging is complete press out on the latch and remove the Battery Pack for use Or if you do not need the Battery pack immediately leave it in the Battery Charger It will not overcharge NOTE INT3000 does not come with a spare battery For those of you who would like to purchase a spare battery please contact your local reseller Cleaning The Battery Charging Contacts To maintain a good charge it is important to clean all charging contacts on the Hand set and Battery Charger about once a month Use a pencil eraser or other contact cleaner to clean the battery charging contacts shown below Do not use any liquids or solvents Inter Tel INT3000 User Guide 11 WALL MOUNT INSTALLATION Your INT3000 endpoint can be wall mounted as explained in the following pages Standard Wall Plate Mounting The INT3000 is designed to be mounted on a standard wall plate To attach the wall mount stand to the Base Unit 1 Slide the Wall Mount stand into the notches at the top of the Base Unit rotate the Wall Mount stand down and snap it into place as shown on the right Plug the AC Adapter into the Base Unit as pre viously described Place the AC Adapter cord inside the molded channel of the Wall Mount stand as shown on the right Plug one end of the telephone cord int
117. unt of time has lapsed up to 24 hours voice mail automatically erases all deleted messages see page 41 If you attempted to undelete a voice mail within this time frame however your telephone system may not have the latest software the undelete feature was a recent addition Or your voice mail system may not have sufficient space pro grammed to store deleted messages Contact your system administrator to determine if this feature 1s available How can I set the number of rings that are allowed before the call is sent to voice mail Only your system administrator can change the number of rings You cannot alter this at your endpoint How can I change the name displayed on my endpoint Only your system administrator can change the user names assigned to extensions 92 Inter Tel INT3000 User Guide Q7 AT Q8 8 Q9 A9 Q10 A10 Q11 A11 Q12 A12 Q13 A13 How do I scroll the display screen Press the low end of the volume button to scroll down or the high end to scroll up Why can t I program a Station Speed Dial number to the button I want It keeps say ing that the button is non programmable Your system administrator has programmed that button as a non programmable but ton Because you cannot override system programming from your endpoint you must choose another button Why don t the local telephone company star codes i e 82 69 etc work when I use the Outgoing
118. urb Cancel 371 Do Not Disturb On Off 372 Do Not Disturb Override 373 Enhanced Speakerphone Enable 310 Feature Button Default 395 Group Listen 312 Handsfree On Off 319 Headset On 315 Headset Off 316 Headset On Off 317 Hold Individual 336 Hold System 335 Hookflash 330 Hunt Group Remove 322 Hunt Group Replace 323 96 Inter Tel INT3000 User Guide FEATURE NAME FEATURE CODE NEW CODE Hunt Group Remove Replace 324 Message 365 Cancel Message That You Left 366 Cancel Message On Your Endpoint 368 Silent Message 367 Page 7 Page Receive On Off 325 Program Baud Rate 393 Program Buttons 397 Program Station Password 392 Queue Callback Request 6 Record A Call 385 Redial 380 Redirect Call 331 Reminder Message 305 Reminder Message Cancel 306 Remote Programming 359 Reverse Transfer Call Pick Up 4 Review Buttons 396 Ring Intercom Always On Off 377 Ring Tone Selection 398 Routing Off 304 Station Speed Dial 382 Station Speed Dial Programming 383 System Forward Enable 352 System Forward Disable 353 System Forward On Off 354 System Speed Dial 381 Switch Keymap 399 Transfer To Hold 346 Transfer To Ring 345 m gt 2 z 0 2 Inter Tel INT3000 User Guide 97 NOTES 98 Inter Tel INT3000 User Guide A About the telephone system 19 About This Guide 2 About Voic
119. ut This Guide a cs a sun k bee RR kk k ka 0 eed 2 About Your Endpoint 3 Installing the INT3000 7 Wall Mount Installation 12 About Voice 15 About the Telephone System 19 Software 19 GETTING STARTED s s zak na Rh mh an ak al d a ad Gaia a 21 22 Setting Up Voice 22 Making and Receiving Calls 25 Placing Calls On Hold 28 Muting The Microphone 28 Placing Conference Calls 29 Transferring 30 Using Reverse lt 31 Forwarding Calls sk kk kk kaka a k ane ak k RII 32 Redialing a Number 34 Displaying Information on Your Endpoint 34 Station to station Messages 35 Accessing Your Mailbox 37 Disabling and Enabling ASR 38 Accessing Voice Mail Messages 39 Using Do
120. warding calls e User Programmable Buttons You may want most of the buttons to be user pro grammable to allow you to choose the feature codes or extension numbers you dial If your INT3000 has been reprogrammed by the installer so that its feature buttons do not match the feature buttons described in this user guide refer to the administrator s guide for your telephone system for procedures on using feature codes Default fea ture codes are listed on the back of this user guide The feature buttons on your INT3000 are equipped with lamps The flash rates of the lamps indicate the status of the lines endpoints and features assigned to the buttons The flash rates and their meanings are explained throughout this user guide For more detailed flash rate information refer to your telephone system owner s guide Inter Tel INT3000 User Guide INSTALLING THE INT3000 Select a location for the INT3000 that avoids excessive heat or humidity The Base Unit of your INT3000 can be placed on a desk or tabletop near a standard 120V AC outlet and telephone line jack The Base Unit can also be mounted on a standard wall plate using the Wall Mount Adapter Keep the Base Unit and Handset away from sources of electrical noise motors fluorescent lighting computers z z 10 lt o en x 5 lt Before using your INT3000 be sure to raise the antenna to the vertical position Connecting the Telephone Cord Connect the telepho

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