Konica Minolta OKIFAX 5950 Fax Machine User Manual
Contents
1. 2 Q _ The tilde symbol shows on the display as Both uppercase and lowercase letters can be used To change the case press the CAPS key one touch key 31 199 8 DNS P SRV ADDRESS DNS means Domain Name Service P SRV means Primary Server Sets the IP address of the DNS primary server You do not have to change this setting if the server is connected directly using its IP address 9 DNS S SRV ADDRESS DNS means Domain Name Service S Serv means Secondary Server Sets the IP address of the DNS secondary server You change this setting only when a secondary server has been set up 10 HOST NAME Enter the host name defined on this machine Restrictions e upto 64 characters may be entered You may use Latin letters numbers and symbols To enter symbols use either one touch key 20 or key 0 of the numeric ten key pad The symbols that can be used are IAK 3 02 _ The tilde symbol shows on the display as Both uppercase and lowercase letters can be used To change the case press the CAPS key one touch key 31 11 FAX E mail Address Enter the e mail address assigned to your machine Restrictions up to 64 characters may be entered You may use Latin letters numbers and symbols To enter symbols use either one touch key 20 or key 0 of the numeric ten key pad The symbols that can be used are IL 0 2 _ The tilde symbol2. one report is the network card self diagnostic report If you turn the power on while pressing this button e down the Network Card will initialize its settings Konica FAX 9930 Settings Stored on the Fax Machine General Information User Functions 80 to 93 are reserved for network settings User Functions 80 to 82 are for network printing User Functions 83 to 93 are for faxing using the Internet User Function 93 Network Settings is used to configure the network card Network settings can also be changed over a network using various tools If your network card cannot fax using the Internet e User Functions 83 to 93 will not display You must work with your network administrator to e determine the correct information for many of the settings Accessing Settings 1 Press Menu Exit to enter the menu 2 Press A org until Setup appears on the display Press Enter 3 Press A orf until LANOPTIONS appears on the display Press Enter 4 Press A org until the desired setting user function appears on the display List of User Functions Network Settings User Function 80 User Function 81 User Function 82 User Function 83 User Function 84 User Function 85 User Function 86 User Function 87 User Function 88 User Function 89 User Function 90 User Function 91 User Function 92 Explanations of each user function follow this list Auto Tray Switch Paper Size Check LAN Print T 0 POP Interval Delete POP M
3. gt gt PD fax abc com Add a PTR Record Add a PTR record of the fax machine to the reverse zone file Pointer PTR Record 100 1 168 192 in addr arpa 101 1 168 192 in addr arpa 50 1 168 192 in addr arpa 105 1 168 192 in addr arpa Restart the Server PIR PIR PIR PIR 2 2 2 2 mail abc com dns abc com user abc com fax abc com When all the records have been updated restart the DNS server After the above configuration has been made all mail addressed to lt xxxx fax abc com gt will be forwarded to the fax machine T 37Intemet FAX User s Guide 41 Mail Server Most of the time the DNS server configuration explained in the DNS Server section will allow you to use the e mail to FAX relay service The DNS server configuration is not always used Some mail servers are configured to process all mail addressed to hosts belonging to their domain as mail to themselves If mail server mail abc com has been set up in this way it will regard mail to xxxx fax abc com as mail to one of its users and will not forward it to your fax machine To prevent this configure the mail server so it does not process mail addressed to host fax abc com The example assumes that e The OS of mail abc com is FreeBSD e The mail server is sendmail e Configuration file sendmail cf is generated using utility CF You will have to edit sendmail cf directly if no utility of this kind is available For help
4. Network Card Network Card not ready transmission request received while Network Card is initializing No match for domain received invalid user name E mail cannot be received invalid TIFF E mail cannot be received other than invalid TIFF Memory full Command time out Server communication error Aborted SMTP Protocol Error Codes The following are SMTP protocol error codes given in RFC821 RFC is an Internet standards term meaning Request For Comment RFCs are documents that define standards or proposed standard definitions for network and Internet operation Individual RFCs define specific aspects of network or Internet operation When these occur contact your network administrator E421 lt domain gt Service not available closing transmission channel This may be a reply to any command if the service knows it must shut down E450 Requested mail action not taken mailbox unavailable Example the mailbox is busy E451 Requested action aborted local error in processing E452 Requested action not taken insufficient system storage E500 Syntax error command unrecognized This may include errors such as command line too long T 37Intemet FAX User s Guide 51 E501 E502 E503 E504 E550 E551 E552 E553 E554 Syntax error in parameters or arguments Command not implemented Bad sequence of commands Command parameter not implemented Requested action not taken mailbox unavailabl
5. to the assigned e mail address See the User s Guide Advanced Operations Confidential Faxes Programming Personal Confidential Mailboxes See the User s Guide Advanced Operations Relay Faxing How it works 1 An F Code fax machine sends the fax message to your Internet Fax machine Your Internet Fax machine then converts the message to an e mail and forwards it to a mail server The mail server then sends the e mail to a computer or another Internet Fax E mails to a Fax Number Your machine can forward images received via e mail to another fax machine Your fax machine uses SMTP reception to do this This function is not supported for POP Use the format FA X telephone number domain name to indicate the forwarding number T 37Intemet FAX User s Guide 37 The Internet Fax forwards the received TIFF file to the number given after FAX by normal fax transmission The items listed below have certain restrictions when used as part of this feature e Image Restrictions e Telephone Number Restrictions e Mail Address Format e Domain Names Example The e mail address of your fax machine is 59500 somedomain com To use the Gateway Service the sender would use FA X 5551212 5950 somedomain com This follows the format FA X telephone number E domain name Image Restrictions e Only TIFFs can be forwarded TIFFs must be the type of file your machine can receive e Textfiles cannot
6. Configuration Report lists the current settings of the facsimile machine Printing the Configuration Report 1 Press Menu Exit to enter the menu 2 Press 1 to select Report Print press Enter 3 Press A orf until the report you want appears on the display Press Enter 4 Print all the reports you want then press Menu Exit to return to standby mode Settings Recorded on the Network Card There are two ways to print a report of the settings recorded on the network card e using the fax machine s menu print the NIC Configuration Report or the NIC Information Report e pressing a button on the network card Using the Fax Machine s Menu The Configuration Report lists the current settings of the facsimile machine Printing the NIC Configuration Report or the NIC Information Report 1 Press Menu Exit to enter the menu 2 Press q to select Report Print press Enter 3 Press A org until the report you want appears on the display Press Enter 4 Print all the reports you want then press Menu Exit to return to standby mode T 37Intemet FAX User s Guide 11 Using the Button on the Network Card Some Network Cards may not have a black button If yours does not refer to the previous section Using the Fax Machine s Menu 1 Press the black button on the network card for three seconds 2 Release the button 3 Two reports print one report is similar to the NIC Information Report generated through the menu
7. be forwarded e Files in formats not supported by this machine cannot be forwarded Konica FAX 9930 Telephone Number Restrictions e Characters that can be used Numbers 0 9 Symbols P for pause and The machine does not receive the message if anything else is entered e The telephone number cannot be more than 40 digits long Mail Address Format The exact mail address format required for e mail to fax forwarding varies from one network to another Consult with your network administrator for the correct format to use Example Host name intfax Domain name network com e mail Address FAX telephone number intfax network com Both the mail server and your fax machine use this e mail address for forwarding the message Domain Name Restrictions You must register the domain names that your machine will communicate with receive data from when forwarding e mail to fax This is intended to prevent unauthorized access of the e mail forwarding function e upto five 5 domain names may be registered e each domain name may be up to 64 characters long Your machine will only accept data from a sender when e the sender s domain name matches one of the registered domain names or e the sender s domain name is a sub domain of one of the registered domain names You can make a broadcast transmission to up to 10 recipients by specifying each telephone number in the above mail address format How it Works 1 The cli
8. can use the Web page of the network card to change the network settings for your machine To access the Web page of the network card use a web browser such as Internet Explorer or Netscape Navigator You can use the Web page of the network card to change e the items listed below e User Function 93 Network Settings Changing Settings Using the Web Page Printer Status This is the main web access screen Shows the message s currently displayed by your fax machine Network Status Shows the status of TCP IP NetWare and NetBEUI TCP IP NetWare NetBEUI EtherTalk Not supported by this machine Do not change this setting SNMP The items listed here are only accessed via the web page You can also use the web page to adjust the settings for User Function 93 Network Settings SMTP Transmit Enables or disables the SMTP transmission protocol For normal operations set this to Enable SMTP Receive Enables or disables the SMTP reception protocol For normal operations set this to Enable If you do not wish to receive by SMTP set this to Disable SMTP reception forwards incoming Fax mail POP3 Enables or disables the POP reception protocol For normal operations set this to Enable SMTP Port Number Sets the SMTP protocol port number Do not change this unless it is necessary The default setting is 25 POP Port Number Sets the POP protocol port number Do not change this unless it is necessary The default settin
9. mails but the log will not be correct To correct this error Have the network administrator delete the received e mails mail data on the mail server Make sure there is no mail Activate the POP reception on your fax machine This procedure will erase the log of the 50 previous communications To prevent this error If automatic POP reception is carried out while there is no mail the log will also be erased Regularly delete the received e mails from the mail server keeping the number of records on the log below 50 T 37Intemet FAX User s Guide 15 16 Time Between GMT User Function 85 GMT is Greenwich Mean Time Use this function to set the difference between your machine s local time and GMT This value must be entered correctly or e mail headers will be wrong If you need help in determining the difference between your time and GMT a good reference website may be found at http greenwichmeantime com Available settings are 12 to 12 in one hour increments The default setting is 0 In the United States the difference is always a negative value Example East Coast Standard Time is 5 Text Print User Function 86 This function determines if the body text of an e mail is printed If this function is set to ON the text in e mail is printed Available settings are ON and OFF The default setting is OFF Konica FAX 9930 Only US ASCII characters will print Any characters th
10. network with other commercial TCP IP protocols is not assured Other Operating Systems Other operating systems such as Macintosh or UNIX are not supported Configuring from Network Utilities also known as CD Setup Utilities The network card configurations may be altered from a PC via the network using the utilities on the CD ROM The configuration settings can be accessed from the installer With these utilities TCP IP and NetWare parameters may be configured For more details see the information on the supplied CD ROM f When using the above utilities the setup screen for e EtherTalk which the fax machine does not support will be displayed Set EtherTalk Disable to prevent it from being used Configuration Network settings can be modified through the front panel menu of your fax machine via User Function 93 Network Settings 1 Press Menu Exit to enter the menu 2 Press Y to select Setup press Enter 3 PressA or until LANOPTIONS appears on the display Press Enter 4 PressA ord until User Function 93 NETWORK SETTINGS appears on the display To print from Windows using LPR it is necessary to set the IP ADDRESS User Function 93 Setting 1 This is not required if printing from NetWare only It is necessary for using Internet Fax functions Settings 1 IPADDRESS Sets the IP address 2 SUBNETMASK Sets the subnet mask 3 DEFAULT GATEWAY Sets the default gateway address T 37Intemet F
11. of your fax machine Konica FAX 9930 1 through 80 See the User s Guide Reports Telephone Directory 28 Konica FAX 9930 Bb U N a wn Press Menu Exit to enter the menu Press A to select Location Program Press Enter The cursor will be at Speed Dial Press Enter Input the speed dial number you want to program then press Enter E mail addresses can ONLY be programmed in One Touch keys 1 40 Press A to select e mail Address Press Enter Input the e mail address Press Enter One Touch Key 32 is the symbol Use One Touch Key 31 Caps to switch between upper and lowercase letters if necessary Repeat the above process from Step 3 until you have finished programming Press Menu Exit to return the machine to standby mode When finished with the programming of One Touch keys lift off the plastic cover Use a pencil to write the name of the One Touch key you have programmed Print the Telephone Directory when you finish programming This provides a reference of the Speed Dial numbers already programmed See the User s Guide Reports Telephone Directory Be sure to write the name for any Speed Dial numbers you program on the One Touch Sheet s Confirming e mail Address Programming If you want to check verify an e mail address you have programmed print the Telephone Directory See the User s Guide Reports Telephone Directory E mail Address Restrictions up to 64 character
12. see Konica s Web sit at www konicabt com and click Support Konica FAX 9930 To configure the mail server you will 1 insert strings into sendmail def 2 add strings specifying email to FAX relay 3 create a new sendmail cf 4 overwrite the original sendmail cf 5 restart the mail server 1 Insert the following strings to file sendmail def ACCEPT etc tells the server to receive mail to hosts e located within its domain LOWER etc tells the server to receive mail to hosts located within its domain EXCEPT mail to hosts listed in sendmail lw 2 Addastring specifying e mail to FAX relay to etc sendmail lw With fax the server DOES NOT receive mail to e fax abc com 4 5 Create sendmail cf and overwrite the original sendmail cf with it Restart the mail server After the above changes sendmail will forward mail addressed to xxxx fax abc com to your fax machine instead of processing it itself Mail Forwarding Process 1 Client sends mail to mail server To fax 123 fax abc com Mail server makes enquiry to DNS server regarding fax abc com DNS replies to mail server returns the IP address of fax abc com Mail server forwards mail to fax machine FAX communication to FAX number 123 T 37Intemet FAX User s Guide 43 44 Network Scanner Your fax machine can be used as a network scanner Remember the following when using your fax machine as a network scanner e you can adjust the resolutio
13. specified time has elapsed since the last data was submitted Do not change the default configuration unless it is absolutely necessary Settings are 5 sec 30 sec 5 min Default Setting is 30 sec Banner Output Your fax machine supports TEXT style Banner of NetWare 3 x and NetWare 4 x Only US ASCII characters will print Any characters that cannot be printed are shown as spaces If a NetWare banner cannot be printed alter the configuration e at your PC to No Banner Used or e at NetWare Server to No Banner Sent Contact your NetWare Network Administrator for assistance When a problem occurs with banner printing change the banner settings to NO with the correct utilities Do this even though the Network Card supports FTP and LPR banners T 37Intemet FAX User s Guide 49 Problem Solving There are two areas of Problem Solving e End User e Network Administrator End User Option Board Error If your fax machine displays the message OPTION BOARD ERROR an error may have occurred at the interface between the fax machine and the network card Turn off the fax machine Verify that the network card is correctly installed Turn the machine on LAN Data Error When LAN Data Error is shown on the fax display there may be a problem in the printing data transmitted via the network The printing data will be cancelled Re send the print job Tf this error occurs while printing documents th
14. the machine to which it was addressed 30 Konica FAX 9930 How to Send a Document 1 2 Load your documents Select the entry method For more information on entry methods refer to the User s Guide Basic Faxing Sending a Fax Entry methods are e One Touch Search You must know the first letter of the e mail address to search for an e mail address Non programmed e mail also known as a Numeric Keypad or walk up You must send the document as an Internet Transmission See the following section Sending to a Non Programmed E mail for more information Press Start The machine scans the document and stores the document s image data into memory Next the machine establishes a server connection Sending appears on the display when the server connection is established At the end of the transmission the result shows on the display and a buzzer sounds Sending to a Non Programmed E mail Also known as Numeric Keypad Walk up e mail faxing If you want to send an Internet Fax but you do not want to program the e mail address as a One Touch you must make sure that it is sent as an Internet Transmission 1 Load the document 2 Press the e mail key 3 Input the e mail address One Touch Key 32 is the symbol co Use One Touch Key 31 Caps to switch between upper and lowercase letters 4 Press Start T 37Intemet FAX User s Guide 31 32 Limitations and Suggestions If
15. you need a digital copy of a fax transmission for your records send the fax to the destination and your e mail address Your e mail address will receive a digital copy TIFF format of whatever you send You cannot combine e mail addresses and telephone numbers in one fax transmission If you select the same e mail address twice the document will be sent to it only once To stop transmission press STOP The transmission terminates immediately without asking for confirmation Internet Fax data is scanned into memory before transmission If the document is too long to fit into memory divide it and make two or more transmissions If you frequently divide documents consider installing additional memory Konica FAX 9930 TIFF Format When functioning as an Internet Fax your machine converts scanned documents into a single TIFF format file and sends it by e mail The transmit resolutions are 200 x 100 dpi in STD mode 200 x 200 dpi in FINE mode 300 x 300 dpi or 600 x 600 dpi in EX FINE e 200x200 dpi in PHOTO mode The images are compressed using one of the standard formats used on faxes MH e MR e MMR This setting can be changed Other manufacturer s Internet Fax products may receive only in the STD and FINE resolutions and in MH compression mode co Remember this if you are sending a document to an Internet Fax made by a different manufacturer This is not an issue when you send to a machi
16. AX User s Guide 47 User Functions These three user functions are specific to Network Printing e Auto Tray Switch User Function 80 e Paper Size Check User Function 81 e LAN Print T O User Function 82 Auto Tray Switch User Function 80 Settings are ON or OFF Default is OFF When Auto Tray Switch is set to ON your fax machine will use paper from another tray when paper runs out in one tray The optional second tray must be installed for this to e function The same size paper must be installed in both trays Paper Size Check User Function 81 Settings are ON or OFF Default is ON Set toON Konica FAX 9930 If Paper Size Check is set to ON an alarm displays when the paper size specified from the PC does not match the paper size specified for the tray of the fax machine When this alarm is displayed put the correct size of paper in the specified tray Printing begins when the tray is closed After printing e setthe same paper as configured for the tray or e change the tray configuration to the correct paper size Set to OFF If Paper Size Check is set to OFF printing occurs even if the PC specified and Paper Tray paper sizes don t match LAN Print T O User Function 82 It is impossible to judge whether printing data is not being transmitted due to network delay or the end of the data stream This time out configuration allows the device to cancel a print job when no printing data can be found after a
17. Konica T 37 Internet FAX User s Guide Every effort has been made to ensure that the information in this guide is complete accurate and up to date Konica Business Technologies Inc assumes no responsibility for the results of errors beyond its control Konica Business Technologies Inc also cannot guarantee that changes in software and equipment made by other manufacturers and referred to in this document will not affect the applicability of the information in it Mention of software products manufactured by other companies does not necessarily constitute endorsement by Konica Business Technologies Inc Copyright 2000 by Konica All Rights Reserved First Edition September 2000 Manual Part Number OP IFAX 01 Please address any comments on this publication by mail to Konica Business Technologies Inc Corporate Publications 500 Day Hill Road Windsor CT 06095 Please visit Konica s web site at http www konicabt com Trademark Information Apple AppleTalk EtherTalk KanjiTalk and MacOS Macintosh are registered trademarks of Apple Computer Company Ethernet is a registered trademark of Rank Xerox Ltd Eudora is a registered trademark of the University of Illinois Board of Trustees licensed to QUALCOMM Incorporated QUALCOMM Eudora Pro and Eudora Light are registered trademarks and Eudora Internet Mail Server Qpopper Eudora WorldMail WorldMail and PureVoice are trademarks of QUALCOMM Incorporated Internet Ex
18. Recommended procedure 1 Install the printer driver 3 Configure the network card When printing directly from Windows NT 4 0 or 2000 use LPR Microsoft TCP IP Printing included in Windows NT 4 0 and 2000 Add the LPR port as the driver output port and assign it the IP Address configured for Network Card TCP IP should be added to Windows NT 4 0 2000 because it is used for LPR f While installing the driver on Windows 2000 you may e encounter a warning message about authentication Ignore this message if it appears It will not cause any problems with the installation of the driver For more details see the information on the supplied CD ROM Konica FAX 9930 Windows 95 98 Recommended procedure 1 Install the printer driver 3 Install the Konica Print Monitor LPR Utility 4 Configure the network card When printing directly from Windows 95 98 the Konica print Monitor LPR Utility should be installed from the supplied CD ROM TCP IP must be installed in Windows 95 98 in order to use Konica Print Monitor LPR Utility For more details see the information on the supplied CD ROM Windows 3 1 Recommended procedure 1 Install the printer driver 2 Run SETUP EXE from the Win31 directory on the supplied CD ROM 3 Configure the network card When printing from Windows 3 1 a NetWare Server is required since Windows 3 1 is not a network operating system Printing via LPR from Windows 3 1 connected to the
19. Setup forward e mail to the your fax machine e Install the fax machine as a device on the network Here are some examples of settings for forwarding mail to the e Add a record to the zone file your fax machine e Add a PTR record to the reverse zone file The settings given here are only examples Servers do not e _ Restart the Server have to be configured as shown in order to use the gateway Network Setup service The network in our example has this setup The domain name host names and IP addresses given in this Network domain name text are for example only You must set these values abc com according to your own network setup R soy P Host name of the mail server in this domain You will need to adjust settings in these categories e DNS Server e Mail Server mail abc com IP address of this mail server 192 168 1 100 Host name of the DNS server in this domain dns abc com IP address of this DNS server 192 168 1 101 40 Konica FAX 9930 IP address of the client PC 192 168 1 50 Host name of the client PC user abc com Install the Fax Machine Now install your fax machine on this network Host name of the fax machine fax abc com IP address of the fax machine 192 168 1 105 Add a Record Add a record of the fax machine on the zone file of the DNS server dns abc com Address A record 192 168 1 100 192 168 1 101 192 168 1 50 192 168 1 105 mail abc com IN dns abc com IN user abc com IN IN gt
20. X User s Guide e Software Utilities CD ROM General Conditions To use Internet Fax e a Network Card must be installed in the machine e the machine must be connected to a LAN The Network Card for this machine can be connected to a e 610 BaseT or e 10 100baseTX LAN T 37 Intemet FAX User s Guide 1 To make a LAN connection the following information must be configured on this machine Ask your network administrator about these settings e an IP Address e SubnetMask e Default Gateway If the LAN uses a DHCP server it is not necessary to configure these settings as the server will do it automatically Internet Fax settings can be configured either by using the network tool or on the machine itself but DHCP settings are supported by the network tool only After setting the correct IP Address SubnetMask and Default Gateway configure the machine for Internet Fax transmission reception Konica FAX 9930 Internet Fax Transmission General Information To send an Internet Fax message you need a mail server from which to send e mail Please consult your network administrator about the settings listed below which are required in order to make a connection to the mail server SMTP Server Address Name DNS Server s IP Address e Host Name e mail Address These settings are similar to those of popular mail clients such as Netscape Messenger Outlook and Eudora You can start transmission when these setting
21. al Area Network LAN act as a network scanner act as a Gateway service act as a convenience copier Important 8 Internet faxes differ from traditional faxes in these ways Although your fax has security features faxes sent over the Internet are more vulnerable to interception than faxes sent over the PSTN There is no way to verify that a message has been received by the machine to which it was addressed Helpful Hints T 37 Your fax machine has many features and capabilities that will help you e operate the machine e save money e save time T 37Intemet FAX User s Guide 7 8 Help and Helpful Hints in the User s Guide summarizes the features and capabilities directly connected to saving money and time Helpful Hints T 37 provides tips that help you use your T 37 Internet Fax to its fullest PSTN Faxing vs Internet Faxing PSTN Faxing is fax communication conducted via telephone lines You are probably familiar with PSTN faxing PSTN Faxing requires telephone numbers and telephone lines Internet Faxing is fax communication conducted via the Internet It resembles e mail communications more than it does PSTN faxing Internet Faxing requires e mail addresses mail servers Internet connections and fax machines capable of Internet Faxing Internet Fax Internet Fax is a term with several meanings depending on context Internet Fax can mean e fax communication conducted via the In
22. ase and lowercase letters can be used To change the case press the CAPS key one touch key 31 Message Disposition Notification MDN User Function 92 Some mail clients and Internet Fax products currently on the market cannot receive this MDN format correctly MDN vs DSN MDN you receive a confirmation that your message was received by the destination mail server DSN you receive a confirmation that your message was opened by the person you sent it to the recipient All systems involved in the communication must support MDN and DSN o o o When User Function 92 Message Disposition Notification MDN is set to ON you will receive a notification when the recipient of your message opens it The recipient MUST HAVE a mail program that uses the Message Disposition Notification MDN standard Netscape Messenger Eudora Pro and the Konica FAX 9930 Facsimile Machine support sM DN When User Function 93 Network Settings Item 12 Delivery Service Notification DSN is set to ON you will receive a notification when your message arrives at the recipient s inbox on the mail server The recipient s server must support the Delivery Service Notification DSN standard Your machine always returns an MDN to anyone sending mail with an MDN request regardless of the setting for User Function 92 MDN The setting for User Function 92 MDN does not affect the Error MDN m
23. at cannot be printed are shown as spaces Text may not be printed or come out garbled depending on the mail client used Header Print User Function 87 This function determines how the e mail header is printed Text Print User Function 86 must be ON for this setting Header Print to be valid Available settings are OFF TYPEI and TYPE2 OFF Header does not print The message and any TIFF attachments print TYPE1 SUBJECT FROM TO information prints TYPE2 All header information prints This information includes all routing and server information The default setting is OFF Coding Mode User Function 88 This function determines the coding mode for the TIFF file images sent by Internet Facsimile Available settings are MH MR MMR Compression Rates MH low MR medium MMR high The default setting is MH Often other manufacturers Internet Fax products e support only MH Extra Fine Mode User Function 89 This function determines the scan resolution of the EX FINE mode for Internet Faxing Available settings are 300 dpi or 600 dpi The default setting is 300 IFAX Sender ID User Function 90 This function determines if the sender ID is included with images scanned by the Internet Fax Available settings are ON or OFF The default setting is ON The setting for this function always applies when using e Internet Fax IFAX Sender ID User Function 89 is independent from Sender ID On Off Use
24. e Example mailbox not found no access User not local please try lt forward path gt Requested mail action aborted exceeded storage allocation Requested action not taken mailbox name not allowed Example Mailbox syntax incorrect Transaction failed 52 Konica FAX 9930 POP3 Communication Errors There are no standard error code definitions for the POP3 protocol Here is the format for POP3 Communication Errors F123 F POP3 Communication Errors 123 three digit SMTP error code defined by RFC RFC is an Internet standards term meaning Request For Comment RFCs are documents that define standards or proposed standard definitions for network and Internet operation Individual RFCs define specific aspects of network or Internet operation Codes F001 Text print When F001 occurs the Number of Pages column in the Activity Report is blank F002 Text received but not printed When F002 occurs the Number of Pages column in the Activity Report is blank F010 POP protocol USER command error F020 POP protocol PASS command error F030 POP protocol RETR command error F040 F050 F900 F910 F920 F931 F932 F940 F941 F942 F950 F980 POP protocol DELE command error POP protocol TOP command error Network Card I F error TCP IP or SMTP POP not supported or allowed by Network Card Network Card not ready transmission request received while Network Card is initializing redial E mail cannot be rec
25. e error may be a paper jam Clear the jam When the print job was cancelled from a PC LAN DATA e ERROR may be displayed This is because defective data may have been transmitted to the fax machine 50 Konica FAX 9930 Network Problem If any printing problems occur other than the errors mentioned in this section see the information on the supplied CD ROM Network Administrator Service Codes When a communication error occurs print the Activity Report Use the report to find the service code for the error There are two types of service codes e SMTP e POP3 SMTP Error Codes Here is the format for SMTP communication service codes E123 E SMTP communication 123 three digit SMTP error code defined by RFC RFC is an Internet standards term meaning Request For Comment RFCs are documents that define standards or proposed standard definitions for network and Internet operation Individual RFCs define specific aspects of network or Internet operation Numbers 900 and above are codes defined specifically for this Internet Fax Codes E001 E002 E900 E910 E920 E930 E931 E932 E940 E942 E950 E980 Text print When E001 occurs the Number of Pages column in the Activity Report will be blank Text received but not printed When E002 occurs the Number of Pages column in the Activity Report will be blank Network Card I F error TCP IP or SMTP POP not supported or allowed by
26. e will access the server automatically at regular intervals according to the POP Interval Time setting If there is mail the machine will print it out automatically This machine only receives TIFF files and text format mail It cannot receive files in other formats such as Word Excel and certain formats of TIFF files T 37Intemet FAX User s Guide 3 4 POP Server Address Name Enter the POP server name or IP Address When entering the server s IP Address be sure to enter the dots full stops dividing the numbers Example 192 168 1 1 You may enter a server name only if a DNS server has been configured DNS Server s IP Address This setting is not required if the POP server has been specified by its IPADDRESS A DNS server can convert a server name into an IPADDRESS POP Server User Name Enter the user name assigned to this machine for accessing the POP server POP Server Password Enter the password assigned to this machine for accessing the POP server Konica FAX 9930 Accessing Network Settings From the Fax Machine Front Panel 1 2 Su a YU Press Menu Exit to enter the menu Using the numeric keypad enter the User Function Number see the following list Press A or until the desired setting is selected Press Enter to access the selections for the setting Key in or select the desired information Press Menu Exit to enter the menu List of Settings User Function 80 User F
27. eived invalid TIFF E mail cannot be received other than invalid TIFF Memory full No new mail found in manual reception Command time out Server communication error Aborted Transmission Troubleshooting Transmission fails a communication error occurs See if the server is down Are the IPADDRESS SubNetMask and Default Gateway settings correct Has the SMTP server been configured correctly Has the host name been registered If using DNS is the DNS server address correct If DNS is ON some servers may cause an error Display shows message OPTION BOARD ERROR An error may have occurred at the interface between the fax machine and the network card Tum off the fax machine Verify that the network card is correctly installed Turn the machine on I have turned MDN or DSN ON but no confirmation has been returned Both MDN and DSN are sent as text format messages If the TEXT PRINT setting is OFF the confirmations will not be print MDN If the receiving Internet Fax e mail client is not capable of receiving MDN you may not get a receipt DSN If the receiving server does not support DSN you may not receive any confirmation T 37Intemet FAX User s Guide 53 54 The TIFF file I sent does not print out at the receiver Resend the file making sure to use Standard resolution and MH coding If you sent the file using Ex fine resolution or any coding mode other than MH the receiving machine may no
28. ent sends a message to the mail server using the address format FAX 123 fax abc com A client can be a computer or an Internet Fax 2 The mail server makes an enquiry to the DNS server about fax abc com 3 The DNS server replies to the mail server with the IP address of fax abc com 4 The mail server forwards the message to the Internet Fax 5 The Internet Fax then forwards the message to an F Code fax machine with the telephone number of 123 It is also possible for an e mail client to communicate directly with this machine To do this specify the IP address of this Internet Fax instead of the e mail client s SMTP server address Specify a recipient using the above address format and attach a TIFF file in a format supported by this Internet Fax and you can have the TIFF file forwarded by fax on reception Please note that 1t may not be possible to establish a connection between this Internet Fax and some types of e mail clients T 37Intemet FAX User s Guide 39 Mail Server Settings for E mail to FAX DNS Server Gateway Service First register your fax machine onto the DNS server The setting changes explained here can only be made by a In this example the settings for a type of DNS server called network administrator BIND run on UNIX are explained To use gateway service e mail to KonicaFA X to G3 FAX You will need to know or set the following items the mail server and the DNS server must be configured to e Network
29. er Function 90 IFAX Sender ID Make sure it is OFF This function determines if the sender ID is included with images scanned by the Internet Fax Available settings are ON or OFF The default setting is ON T 37Intemet FAX User s Guide 57 The setting for this function always applies when using Internet Fax IFAX Sender ID User Function 89 is independent from Sender ID On Off User Function 23 If you are using your fax as a scanner turn this setting off This prevents the sender ID data from appearing in scanned images My fax machine sender ID is not included in documents I am sending Check the setting for User Function 90 IFAX Sender ID Make sure it is ON This function determines if the sender ID is included with images scanned by the Internet Fax Available settings are ON or OFF The default setting is ON The setting for this function always applies when using Internet Fax IFAX Sender ID User Function 89 is independent from Sender ID On Off User Function 23 If you are using your fax as a scanner turn this setting off This prevents the sender ID data from appearing in scanned images Konica FAX 9930 I ve entered the DNS name of the SMTP server but it doesn t work Try entering the IP address I ve changed the settings for the network card User Function 93 but the changes are not being implemented Press MENU while the initialization message was displayed Pressing MENU while t
30. es are received into memory o Make sure that your machine has enough free memory to receive fax messages If too little memory is available reception may be terminated before the complete message is received Install an optional memory expansion kit if your Internet Fax receptions frequently terminate before completion If User Function 86 Text Print is set to ON your machine cannot receive Internet Faxes while a print alarm e g no paper cover open paper jam exists co T 37Intemet FAX User s Guide 34 Automatic Reception If your machine performs an automatic reception but no messages mail are on the server no record of the session is made Single Message If one message is on the server your machine receives the message and prints it Multiple Messages If more than one mail message is on the server your machine receives all of the messages and prints them Text Print ON If User Function 86 TEXT PRINT is set to ON your machine receives only one message during each reception f If User Function 86 Text Print is set to ON your e machine will not receive Internet Faxes while a print alarm e g no paper cover open paper jam exists If there is more than one mail message your machine prints one message at a time Your machine receives multiple mail messages one at a time and prints them one at a time Konica FAX 9930 Manual Reception Your machine can manually receive mail If your machine pe
31. essage An Error MDN will be returned to the sender if e a file other than the TIFF formats compatible with this Internet Fax is received and e User Function 73 ERR REPORT MCF is set to ON When User Function 92 MDN is set to ON anyone who receives a transmission from your machine will return an MDN confirmation To print the confirmation you must set User Function 86 Text Print to ON o User Function 92 MDN determines if the Message Disposition Notification MDN is added to transmissions MDN Message Disposition Notification is a request for confirmation on whether or not the message has been read If MDN is set to ON a confirmation is returned if the recipient is e an Internet Fax machine or e a mail client that supports MDN The format of the confirmation depends on the type of the receiving Internet Fax or mail client If the recipient has the same Internet Fax machine as yours a notification in the RFC compliant format shown in the example below will be transmitted T 37Intemet FAX User s Guide 19 Example MDN Message Subject Automatic Disposition Notification processed hello The message you sent on Wed 19 Jan 2000 15 28 28 0900 regarding hello has been processed by abc network com Final Recipient rfc822 abc network com Original Message ID lt 3885598C E47DF614 fax nework com gt Disposition automatic action MDN sent Automatically processed Network Setting
32. essage Time Between GMT Text Print Header Print Coding Mode Extra Fine Mode IFAX Sender ID Domain Name Message Disposition Notification User Function 93 Network Settings 1 IPADDRESS 2 SUBNETMASK 3 DEFAULT GATEWAY 4 SMTP SERVER NAME 5 POP SERVER NAME 6 POP USER ID 7 POP PASSWORD 8 DNS P SRV ADDRESS 9 DNS S SRV ADDRESS 10 HOST NAME 11 FAX E mail Address 12 DSN 13 NIC INITIALIZE T 37Intemet FAX User s Guide 13 14 Auto Tray Switch User Function 80 Settings are ON or OFF Default is OFE When Auto Tray Switch is set to ON your fax machine will use paper from another tray when paper runs out in one tray The optional second tray must be installed for this to e function The same size paper must be installed in both trays Paper Size Check User Function 81 Settings are ON or OFF Default is ON Set toON If Paper Size Check is set to ON an alarm displays when the paper size specified from the PC does not match the paper size specified for the tray of the fax machine When this alarm is displayed put the correct size of paper in the specified tray Printing begins when the tray is closed Konica FAX 9930 After printing e setthe same paper as configured for the tray or e change the tray configuration to the correct paper size Set to OFF If Paper Size Check is set to OFF printing occurs even if the PC specified and Paper Tray paper sizes don t match LAN Print T O U
33. g is 110 Use APOP This setting is available when you are using a POP server that supports APOP With APOP the POP password will be encrypted before it is sent A communication error will occur if this setting is turned on when using a server which does not support APOP Printer Menu The Printer Menu provides information about Paper Trays Timers and Alarms and Emulations This menu should not be displayed for this machine If it does display you will not be able to change its settings Telnet Your fax machine is Telnet capable You can use Telnet via the network to change the network settings for your machine The differences are explained in this section T 37Intemet FAX User s Guide 27 Customization Programming e mail Addresses You can program store e mail addresses into your machine just as you do telephone numbers You can create a group of e mail addresses just as you can create a group of telephone numbers For more information about groups see the User s Manual Sending a Fax to Multiple Locations Procedure Print the Telephone Directory before you begin e programming This provides a reference of the speed dial numbers already programmed See the User s Guide Reports Telephone Directory Be sure to write the name for any Speed Dial numbers you program on the One Touch Sheet s The One Touch Sheet s provide space for a limited number of Speed Dial numbers depending on the model
34. he initialization message is on display after changing the settings will cause the machine to lose the setting changes and the settings will not update correctly My server does not support APOP and my fax machine is experiencing communication errors Make sure the Setting Use APOP is set to OFF This setting is available when you are using a POP server that supports APOP With APOP the POP password will be encrypted before it is sent A communication error will occur if this setting is turned on when using a server which does not support APOP Printing Troubleshooting I want to use my fax machine as a printer When I try to install the printer driver on my Windows 2000 system I get a warning message about authentication Ignore this message if it appears It will not cause any problems with the installation of the driver Ihave the optional second paper tray installed Why won t my machine automatically pull paper from the other tray when one runs out Verify that User Function 80 Auto Tray Switch is ON Verify that the same size paper is installed in both trays Verify that the second tray is properly installed When printing over the network my fax machine sometimes won t print the last page It is possible to judge whether printig data is not being transmitted due to network delay or the end of the data stream You can try to adjust the setting of User Function 82 LAN Print T O to a longer interval This time
35. hine maintains a log of up to 50 communications This log prevents repeat receptions of any messages that have already been read However if there are more than 50 messages on the server you may experience errors Your fax machine will receive and print e mails but the log will not be correct To correct this error Have the network administrator delete the received e mails mail data on the mail server Make sure there is no mail Activate the POP reception on your fax machine This procedure will erase the log of the 50 previous communications To prevent this error If automatic POP reception is carried out while there is no mail the log will also be erased Regularly delete the received e mails from the mail server Keep the number of records on the log below 50 The headers of my Internet Faxes are not printing the way I want them to Text Print User Function 86 must be ON for this setting Header Print to be valid Check the setting for User Function 87 Header Print This function determines how the e mail header is printed Available settings are OFF TYPEI and TYPE2 OFF Header does not print The message and any TIFF attachments print TYPE1 SUBJECT FROM TO information prints TYPE2 All header information prints This information includes all routing and server information The default setting is OFF When I scan documents my fax machine sender ID is included Check the setting for Us
36. inting Documents To use your fax machine to print documents via the LAN you need to install the appropriate software from the supplied CD ROM and make the correct settings for your environment A brief description of each of the supported operating systems and the suggested installation procedure appears in this section When installing network card utilities select the Quick Setup option where it is available The printer driver provided on the CD ROM supports e only network printing Printing via the parallel port is not supported Local printing through the parallel port requires a different driver provided with the optional MFP Kit For further details please contact your authorized supplier Printing on Transparencies When printing on transparencies set the Media Type to Light use manual feed set the machine for face up stacking e recommended transparency type is 3M CG2300 Change the settings through the printer driver provided with the optional MFP Kit Operating Systems NetWare Recommended procedure 1 Install the printer driver 2 Configure the network card The NetWare server has two modes e printer server mode and e remote printer mode The Network Card supports either mode To use NetWare the fax machine should be attached as a printer under NetWare control For more details see the information on the supplied CD ROM T 37Intemet FAX User s Guide 45 46 Windows NT 4 0 and Windows 2000
37. n of the scanned images e turn off the IFAX Sender ID User Function 90 or it will appear on your scanned images Example Here is an example of using your fax machine as a network scanner You have a hard copy document that you would like to have on file as a digital copy You can use your fax machine to scan the document and send the scan version digital copy to your e mail address The scan version of the document is a TIFF file How it Works The document is scanned as if it were being sent as an Internet Fax but the document is actually sent to an e mail address on the network The recipient destination e mail address receives the document on their PC as a TIFF file Konica FAX 9930 Image Resolution The setting for User Function 89 Ex Fine Mode adjusts the resolution of the scanned image The resolution may be set between 300 and 600 dpi IFAX Sender ID User Function 90 IFAX Sender ID must be set to ON when you are using your fax machine for faxing using the Internet This places the IFAX Sender ID on the top of any documents you send However when you are using your fax machine as a network scanner you do not want this information to appear on your scanned documents Set User Function 90 IFAX SENDER ID to OFF while e using your fax machine as a network scanner The IFAX Sender ID will not appear at the top of scanned documents Be sure to set IFAX Sender ID to ON when sending faxes Network Printing Pr
38. ne identical to yours or if you send to a PC Your machine attaches the following text to fax document e mails There is a TIFF file in this mail which has been sent from an Internet Facsimile You can see the TIFF file by using Imaging of Windows NT4 0 Windows 95 OSR2 Windows98 Windows 2000 Imaging WindowsNT4 0 Windows95 OS 2 Windows98 Windows2000 are registered trademarks of US Microsoft Corporation Viewing TIFF Files To view TIFF files you must have a TIFF viewer installed on your PC Microsoft Windows 95 98 NT 4 0 and 2000 have a viewer called Imaging which you can use to view TIFF files Before printing a TIFF file from Imaging go to e OPTIONS in either the Print screen or in Properties and set the Print format to Fit to Page If it is set at Actual size part of the fax image may be cut off from the printout Receiving Internet Faxes Your machine can receive Internet Faxes two ways e Automatic Reception e Manual Reception During automatic reception your Internet Fax machine automatically connects to the server and receives mail at the time interval set in User Function 83 the POP INTERVAL TIME setting If your machine performs an automatic reception but no messages mail are on the server no record of the session is made If your machine performs a manual reception but no messages mail are on the server service code F941 is used as the record of the session f Internet Fax
39. ng Network faxing is not supported You can print and fax locally through the parallel port using a print driver supplied with JetSuite Pro co Components of an Internet Fax A fax sent over the Internet has three components e Header e e mail e TIFF attachment s Your ability to receive view or print these components will vary according to the settings of different functions Header The header includes all routing information for the path your Internet Fax followed from the time it was sent to the time it was received The header is automatically generated as part of the Internet Faxing process E mail The e mail includes the To From and Date information It may include RE Subject and body text e mail message The To From and Date information are automatically generated as part of the Internet Faxing process However they are based on information programmed by the user The subject and message if used can be determined by the user TIFF attachment s The TIFF attachment s are the fax part of the Internet Fax The content of the TIFF attachments is determined by the end user The conversion to TIFF and file handling are part of the Internet Faxing process What Your T 37 Intemet Fax Machine Can Do T 37 Internet Fax is a feature with many capabilities This unit can e send and receive faxes via a Public Switched Telephone Network PSTN send and receive faxes via the Internet print via a Loc
40. ng connecting the power telephone and network lines installing consumables Installation may be performed by anyone Refer to Installation in the User s Guide for more information Setup Setup covers the network installation procedures such as establishing the IP Addresses and configuring the network card A network administrator will perform setup Customization Customization covers the programming procedures such as One Touch keys machine settings and network settings You can perform some of the customization procedures Others must be performed by a network administrator LAN Topologies and Operating Systems Listed below are the LAN topologies and operating systems supported by your fax machine LAN 10base T Ethernet 100base TX Ethernet Fast Ethernet Operating systems supported by the printer driver Windows 3 1 Windows 95 Windows NT 4 0 Windows 2000 NetWare 3 x NetWare 4 x When printing Macintosh and UNIX are not supported T 37Intemet FAX User s Guide 9 Network Print Protocols TCP IP IPX SPX NetBEUI Internet Fax Protocols TCP IP SMTP POP3 DNS Management Protocols SNMP MIB 10 Konica FAX 9930 Set Up on a Network Identifying Current Settings When your fax machine is setup on a network settings for the machine are located in two places e settings stored on the fax machine e settings recorded on the network card Settings Stored on the Fax Machine The
41. nts print Printing e mails When User Function 86 Text Print set to ON the following components print e header e e mail Body Text e any messages text that appear before or after the TIFFs Limitations Your fax machine can print e ASCII text Latin letters and numbers Symbols 44 0 _ T 37Intemet FAX User s Guide 35 Your fax machine cannot print e Base 64 encoded text Your fax machine may not be able to print e messages from an e mail client e messages with text file attachments 36 Konica FAX 9930 Gateway Services Forwarding Faxes to an e mail Address Your fax machine can forward incoming faxes from an F Code fax machine to an e mail address f Important o Be aware that although your fax has security features password protection access restricted to certain domain names any system is vulnerable to attack If you set up your fax for this feature it may be possible for unauthorized faxes to be sent to other machines through your fax machine Relay Print User Function 27 must be ON for you to use Gateway Services Forwarding co The default setting for Relay Print User Function 27 is OFF to help protect against unauthorized faxes being sent through your machine Procedure 1 Create a personal mailbox as a relay mailbox 2 Register a one touch key with an e mail address assigned to it in the relay mailbox Any fax image sent to this Personal Box is then forwarded
42. ork card has a button Make sure that you want to do this before proceeding When you reset the Network Card to factory settings all current settings are lost The message ARE YOU SURE will show on the display You must confirm your choice before the unit will reset to factory defaults Changing Settings There are four ways to change the network settings for your machine 1 menu of the machine 2 web page of the network card 3 Telnet Some settings can be accessed with any method Other settings are only accessed by one method This section lists the settings The lists are organized by the method used to access the settings After the lists each access method is discussed Settings Changed Only by Using the Web Page Printer Status Network Status TCP IP NetWare NetBEUI EtherTalk SNMP Printer Menu Internet Fax SMTP Transmit SMTP Receive POP3 SMTP Port Number POP Port Number UseAPO You can use the Web Page Internet Fax to adjust the e settings for User Function 93 Network Settings T 37Intemet FAX User s Guide 25 Settings Changed by Using the Web Page or the Menu User Function 93 Network Settings 1 IPADDRESS 2 SUBNETMASK 3 DEFAULT GATEWAY 4 SMTP SERVER NAME 5 POP SERVER NAME 6 POP USER ID 7 POP PASSWORD 8 DNS P SRV ADDRESS 9 DNS S SRVADDRESS 10 HOST NAME 11 FAX E mail Address 12 DSN 13 NIC INITIALIZE Konica FAX 9930 Using the Konica FAX 9930 Web Page You
43. out configuration allows the device to cancel a print job when no printing data can be found after a specified time has elapsed since the last data was submitted T 37Intemet FAX User s Guide 59 60 Konica FAX 9930
44. plorer Excel MS DOS Outlook Windows Windows NT and Word are registered trademarks of US Microsoft Corporation JetSuite is a trademark of eFAX com Netscape Netscape Messenger Netscape Navigator are registered trademarks of Netscape Communications Corporation U S and other countries NetWare is a registered trademark of US Novell Inc Touch Tone is a registered trademark ofAmerican Telephone and Telegraph UNIX is a registered trademark of X Open Company Ltd Windows is either a registered trademark or a trademark of Microsoft Corporation in the United States and or other countries ZIP Code is a registered trademark of the United States Postal Service Other product names and brand names are registered trademarks or trademarks of their proprietors 1 37 Internet Fax Overview T 37 Intemet Fax is an easy to use feature This overview has several sections to help you understand T 37 Internet Fax Operation Overview End User Information Provided Components of an Internet Fax What Your T 37 Internet Fax Machine Can Do Operation Overview End User This section should be used as a quick reference for using the your T 37 Internet Fax This section does not provide detailed explanations of features or settings Other sections provide these details Information Provided The following items provide the information you will need to use your fax machine e User s Guide e Warranty Document e 7 37 Internet FA
45. ppears Do not press MENU again while the initialization message is on display after changing the settings if you do the settings will not update correctly Explanation of Settings 1 IPADDRESS Sets the IP address 2 SUBNETMASK Sets the subnet mask 3 DEFAULT GATEWAY Sets the default gateway address 4 SMTP SERVER NAME Enter either the IP address or the host name of the SMTP mail server If the DNS name of the SMTP server does not work e try entering the IP address of the SMTP server Restrictions If DNS has been set use the host name e g mail network com If DNS has not been set enter the IP address of the server The address must include the period dividers e g 192 168 4 123 e upto64characters may be entered You may use Latin letters numbers and symbols To enter symbols use either one touch key 20 or key 0 of the numeric ten key pad The symbols that can be used are amp 99 pa The tilde symbol shows on the display as Both uppercase and lowercase letters can be used To change the case press the CAPS key one touch key 31 T 37Intemet FAX User s Guide 21 22 5 POP SERVER NAME Enter either the IP address or the host name of the POP mail server If the DNS name of the SMTP server does not work try entering the IP address of the SMTP server Restrictions If DNS has been set use the host name e g mail network com If DNS ha
46. r Function 23 If you are using your fax as a scanner turn this setting off This prevents the sender ID data from appearing in scanned images Domain Name User Function 91 This function is only used when setting up your fax machine as a gateway for relay fax This is also known as an off ramp This setting is required when forwarding e mail received by SMTP to PSTN ISDN T 37Intemet FAX User s Guide 17 Data is received only from the registered programmed domain names Example If you register network com only the e mail from domain network com or its sub domain will be received and forwarded f Domain Name User Function 91 is only used when e setting up your fax machine as a gateway for relay fax Domain Name Restrictions e Up to five 5 domain names may be registered e Each domain name may be up to 64 characters long e When a SMTP reception request is received the e mail will be received only if the sender s domain name matches one of the registered domain names If there is no match your fax machine assumes that the e mail cannot be received Reception does not occur e You may use Latin letters numbers and symbols while registering the domain name To enter symbols use either one touch key 20 or key 0 of the numeric ten key pad The symbols that can be used are IL 3 Q07 _ 18 Konica FAX 9930 66 19 The tilde symbol will appear on the display as Both upperc
47. rforms a manual reception but no messages mail are on the server service code F941 is used as the record of the session 1 Press Menu Exit to enter the menu 2 Press A orY to select Internet Fax Press Enter 3 Press A orq to select at Internet Rx Press Enter 4 Press Start If your machine performs a manual reception but no messages mail are on the server the record of the session shows service code F941 Receiving TIFF files Your machine receives mail messages with TIFF attachments from the mail server and prints out the attached files Restrictions TIFF Your machine can print out TIFFs in the Simple Mode defined in ITU T T 37 It cannot print any other TIFF format If your machine receives any other TIFF format a communication error occurs and an error report prints Resolution Your machine can receive files with the following resolutions e 300 x 300 dpi or 600 x 600 dpi e 200x400 dpi Compression Your machine can receive files with the following compression formats e MH e MR e MMR This setting can be changed Receiving e mails Body Text A fax sent over the Internet has three components e Header e e mail e TIFF attachment s The e mail includes the To From and Date information It may include RE Subject and body text e mail message The e mail of an Internet Fax often comes with added messages text before and after the TIFFs You can select how or whether these compone
48. s User Function 93 This function modifies these network settings 1 IPADDRESS 2 SUBNETMASK 3 DEFAULT GATEWAY 4 SMTP SERVER NAME 5 POP SERVER NAME 6 POP USER ID 7 POP PASSWORD 8 DNS P SRV ADDRESS Konica FAX 9930 Domain Name Service Primary Server 9 DNS S SRV ADDRESS Domain Name Service Secondary Server 10 HOST NAME 11 FAX E mail Address 12 DSN Delivery Status Notification 13 NIC INITIALIZE After changing the network settings under User Function 93 press MENU The machine goes into standby mode After a few seconds pause the display shows that the Network Card is being initialized The data on the Network Card is updated when this message disappears Do not press MENU again while the initialization message is on display after changing the settings if you do the settings will not update correctly DHCP Server If you are working with a DHCP Dynamic Host Configuration Protocol server the following items are set automatically 1 IPADDRESS 2 SUBNETMASK 3 DEFAULT GATEWAY 8 DNS P SRV ADDRESS Domain Name Service Primary Server 9 DNS S SRV ADDRESS Domain Name Service Secondary Server Use permanent IP addresses from DHCP After changing the network settings under User Function 93 press MENU The machine goes into standby mode After a few seconds pause the display shows that the Network Card is being initialized The data on the Network Card is updated when this message disa
49. s have been configured To send a fax place a document on the machine and press the one touch button on which the e mail address of the recipient has been registered the document will be scanned into memory and before transmission The data will be converted into a TIFF file and sent to the recipient SMTP Server Address Name Enter the SMTP server name or IP Address If entering the server s IP Address be sure to type the dots full stops dividing the numbers Example 192 168 1 1 You may enter a server name only if a DNS server has been configured DNS Server s IP ADDRESS This setting is not required if the SMTP server has been specified by its IPADDRESS A DNS server can convert a server name into an IP ADDRESS Host Name Enter the host name of this machine If you do not know the host name enter the e mail address of this machine instead E mail Address Enter the e mail address assigned to this machine Internet Fax Reception General Information To receive an Internet Fax message you need a mail server for sending e mail Please consult your network administrator about the settings listed below which are required in order to make a connection to the mail server POP Server Address Name DNS Server s IP Address POP Server User Name POP Server Password The machine is ready to receive Internet Fax messages when these settings have been configured To receive a fax message the machin
50. s may be entered You may use Latin letters numbers and symbols To enter symbols use either one touch key 20 or key 0 of the numeric ten key pad The symbols that can be used are IFE 2 02_ The tilde symbol shows on the display as Both uppercase and lowercase letters can be used To change the case press the CAPS key one touch key 31 Must be programmed assigned to one touch keys 01 40 Groups cannot combine e mail addresses and telephone numbers T 37Intemet FAX User s Guide 29 Using Internet Fax Sending a Document Differences General Information Sending a document from the document feeder of the e Internet Fax data is scanned into memory before machine using the Internet Fax feature is very similar to transmissi n sending a document using the Public Switched Telephone Network PSTN regular phone line See the User s Guide Basic Faxing Sending a Fax e Your machine must establish a server connection before the document is sent ii Stopping a Transmission Internet faxes differ from traditional faxes in these Press Stop to end a transmission ways The transmission ends immediately Although your fax has security features faxes sent over the Internet are more vulnerable to interception than faxes sent over the PSTN You do not confirm your request before it takes effect There is no way to verify that a message has been received by
51. s not been delivered to the Internet Fax You may have set the domain name the part after incorrectly Consult your Network Administrator about the correct domain entry The Internet Fax refuses to receive data Check the entered telephone number Characters that can be used are numbers P or If you have entered a telephone number longer than 40 digits the Internet Fax will not receive the transmission Have you registered the recipient s domain name onto the Internet Fax Is the format of the TIFF file you are sending supported by this Internet Fax I have sent a text to the Internet Fax but it does not forward it This machine does not forward text I have tried to forward data by FAX but communication cannot be established Konica FAX 9930 Are the fax s telephone line settings correct Received e mails are not deleting from the server the way I want them to Check the setting of User Function 84 Delete POP Message This setting determines how the received e mails are deleted from the mail server If this user function is set to OFF received e mails remain on the POP until the Network Administrator deletes them Available settings are OFF Do not delete mail TYPEI Delete only the mail your fax machine can print out TYPE2 Delete all mail The default setting is TYPE2 The communication logs records for the messages received by my fax machine are not correct Your fax mac
52. s not been set enter the IP address of the server The address must include the period dividers e g 192 168 4 123 up to 64 characters may be entered You may use Latin letters numbers and symbols To enter symbols use either one touch key 20 or key 0 of the numeric ten key pad The symbols that can be used are amp 2 2 _ The tilde symbol shows on the display as Both uppercase and lowercase letters can be used To change the case press the CAPS key one touch key 31 66 199 Konica FAX 9930 6 POP USER ID Enter the user ID registered on the POP3 server Restrictions up to 16 characters may be entered You may use Latin letters numbers and symbols To enter symbols use either one touch key 20 or key 0 of the numeric ten key pad The symbols that can be used are 4 2 0 _ The tilde symbol shows on the display as Both uppercase and lowercase letters can be used To change the case press the CAPS key one touch key 31 6619 7 POP PASSWORD Enter the password registered on the POP3 server If a password has already been entered it is shown as XXXXXXXXXXXXXXXX sixteen Xs Restrictions up to 16 characters may be entered You may use Latin letters numbers and symbols To enter symbols use either one touch key 20 or key 0 of the numeric ten key pad The symbols that can be used are amp
53. ser Function 82 It is impossible to judge whether printing data is not being transmitted due to network delay or the end of the data stream This time out configuration allows the device to cancel a print job when no printing data can be found after a specified time has elapsed since the last data was submitted Do not change the default configuration unless it is absolutely necessary Settings are 5 sec 30 sec 5 min Default Setting is 30 sec POP Interval User Function 83 Use this to set the interval between POP receptions If the interval is set to 0 no automatic receptions occur All receptions are generated manually Available settings are 0 to 60 minutes adjustable by the minute The default setting is 5 minutes Delete POP Message User Function 84 Use this to determine how the received e mails are deleted from the mail server If this user function is set to OFF received e mails remain on the POP server until the Network Administrator deletes them Available settings are OFF Do not delete mail TYPEI Delete only the mail your fax machine can print TYPE2 Delete all mail The default setting is Type 2 50 Communications Limit Your fax machine maintains a log of up to 50 communications This log prevents repeat receptions of any messages that have already been read However if there are more than 50 messages on the server you may experience errors Your fax machine will receive and print e
54. shows on the display as Both uppercase and lowercase letters can be used To change the case press the CAPS key one touch key 31 T 37Intemet FAX User s Guide 23 12 DSN Delivery Status Notification MDN vs DSN MDN you receive a confirmation that your message was received by the destination mail server DSN you receive a confirmation that your message was opened by the person you sent it to the recipient All systems involved in the communication must support MDN and DSN When a mail server with DSN receives a message it sends a delivery confirmation to the sender of the message Change this setting to OFF if you are sending a message to a mail server that does not support DSN If you do not change this setting to OFF the server may not be able to handle the message correctly and a communication error may occur Some servers can send mail to servers without DSN In this case no delivery notification will be sent User Function 86 TEXT PRINT must be ON for your machine to receive and print delivery notifications When User Function 93 Network Settings DSN is ON your machine receives confirmations MDN from the mail server of anyone sent a message by your machine 24 Konica FAX 9930 13 NIC INITIALIZE Resets the Network Card to its original factory settings You may also reset the card to factory settings by pressing and holding the button on the card if your netw
55. t be able to work with the file T 37 simple mode Internet Fax products support only the STD and FINE resolution settings and MH coding mode Konica FAX 9930 Reception Troubleshooting Reception fails a communication error occurs Are the IPADDRESS SubNetMask and Default Gateway settings correct Has the POP server been configured correctly If using DNS is the DNS server address correct Have you set the USER ID correctly as registered on the POP server Have you set the password correctly as registered on the POP server If APOP is on it will cause a communication error on a POP server that does not support APOP Reception does not start Has the POP interval been set at 0 If the TEXT PRINT setting is ON you cannot receive messages while a print alarm no paper cover open paper jam etc is on Is there sufficient free memory space Images are stored in memory first and cannot be received if there is not enough space When I try to receive data manually a warning message appears on the display Have you registered a POP server and a USER ID The display shows message OPTION BOARD ERROR An error may have occurred at the interface between the fax machine and the network card Turn off the fax machine Verify that the network card is correctly installed Turn the machine on A communication error occurs during reception and a report is printed out Your machine does not support the format of
56. ternet e afax machine capable of Internet Faxing e the document fax sent via the Internet Konica FAX 9930 E mail Addresses vs PSTN Phone Numbers You cannot combine e mail addresses and telephone numbers in one communication session What does this mean You can send a fax to several e mail addresses or several telephone numbers but not a combination of e mail addresses and telephone numbers Status of Server Internet Faxing is conducted over the Internet via network servers If the servers are down running slowly or experiencing other problems Internet Faxing will be adversely affected Backup Archive Network Scan You can use your fax machine to create digital versions of documents you only have in hardcopy form To do this send the document as an Internet Fax to your e mail address When the document is scanned a TIFF version of the document is created By sending it to yourself you will have a digital version of the hardcopy document You can then use various software packages to work with the digital TIFF version One possible software package is an Optical Character Recognition OCR package Operation Overview Before the machine is used three processes must be completed e Installation e Setup e Customization Installation and setup requirements may vary from e System to system Installation Installation covers the physical procedures such as removing the unit from the shipping packagi
57. the received file The same mail prints repeatedly Is the User Function 84 DELETE POP MSG set to TYPE2 Do not use other settings unless you receive mail on a PC as well as on your fax machine With the TYPE or OFF setting you will get the same mail repeatedly if the number of messages received exceeds the maximum number that can be logged by this Internet Fax 50 If this happens access the mail server from your PC and delete all the mail With the mail server empty carry out a manual reception on the Internet Fax to delete the current log stored on it I have sent data from an e mail client on a PC to the Internet Fax but the reception has failed Have you used a TIFF format supported by this Internet Fax If only a text message has been sent it will not print out unless the User Function 86 TEXT PRINT is set to ON Some e mail clients send e mail using unusual formats which this machine cannot receive The fax machine prints out a large number of meaningless characters It may be printing out Base64 encoded data If this frequently occurs change the User Function 86 TEXT PRINT setting to OFF Communication errors occur and service code F020 is given each time The POP server password may be wrong causing the server to return authentication errors T 37Intemet FAX User s Guide 55 56 E mail to Fax Troubleshooting I have sent data using the format FA X telephone number domain name but it ha
58. unction 81 User Function 82 User Function 83 User Function 84 User Function 85 User Function 86 User Function 87 User Function 88 User Function 89 User Function 90 User Function 91 User Function 92 Auto Tray Switch Paper Size Check LAN Print T 0 POP Interval Delete POP Message Time Between GMT Text Print Header Print Coding Mode Extra Fine Mode IFAX Sender ID Domain Name Message Disposition Notification User Function 93 Network Settings 1 IPADDRESS 2 SUBNETMASK 3 DEFAULT GATEWAY 4 SMTP SERVER NAME 5 POP SERVER NAME 6 POP USER ID 7 POP PASSWORD 8 DNS P SRV ADDRESS 9 DNS S SRV ADDRESS 10 HOST NAME 11 FAX E mail Address 12 DSN 13 NIC INITIALIZE T 37Intemet FAX User s Guide 5 6 Information Provided The following items provide the information you will need to use your fax machine e 9930 User s Manual e T 37 User s Guide e Software Utilities CD ROM Each item is explained below User s Guide The User s Guide provides the information common to all configurations T 37 Internet Fax This section provides the information unique to the T 37 Internet Fax configuration of the product series Software Utilities CD ROM The Software Utilities CD ROM includes the following software e Network Print Driver Network Print Driver The Network Print Driver enables network printing from your fax machine Konica FAX 9930 The Network Print Driver supports only network printi
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