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KitchenAid KHMS105E Microwave Oven User Manual

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1. This example shows the Form Manager s Object Inspector NOTE To dock the Object Inspector click its top bar and drag the inspector to the right side of the Form Manager When the Object Inspector is being moved the Form Manager shows the Inspector s outline When the Object Inspector reaches the right side the outline will snap to the side of the window Releasing the Object Inspector at this point docks the Inspector It can only be docked on the right side of the Form Manager window Re snap to grid The Form Manager uses a hidden grid to help position objects on the form or report template This option forces all objects to snap to the closest invisible grid line 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a File Maintenance Utility 177 12 File Maintenance Utility Symphony Pro File and Database Maintenance Utility WWARNING The aspects covered by this utility are technical Given the critical nature of the Symphony Pro system data and because it is possible to seriously damage the information in the database we suggest you do not attempt any database manipulation unless you are absolutely certain of the results of the operation Please contact your Authorized TEC Dealer for technical support Symphony Pro provides a utility to handle database tables used to backup and restore information from the tables or re index and pack tables Some of the options controlled
2. Print Options Transaction has been posted Print form Print Print shelf labels Print Print items labels Close Counting and Adjusting Stock Counting Inventory NOTE Items must have a Count before Symphony Pro can accurately report on hand inventory When you manually set an item to be tracked in the Inventory tab Symphony Pro sets the starting count to 0 However if you use a global change to set the inventory tracking on all items at once you must perform a count Before trying to maintain inventory on items make sure that all items to track have a starting count before receiving or adjusting stock Physical inventory counting is required to reset the inventory levels to actual on hand amounts Access the Count option and enter the store number and other header information to store with the count data Choose the date this count was made on Note that the count for a given date is added to other transactions done the same day For example if you receive 10 pieces and you sell 5 pieces the stock on hand would show 5 pieces If you also make a count for that day of 10 items the total on hand stock would show 15 pieces for the item You can select the Load on hand option to create a list of all inventory items When this option is selected you also have the option to reset all current stock on hand values to Zero to facilitate the count procedure This way you will not need to worry about stock on hand values f
3. lymphony Symphony Pro Owners Manual Revision 1 0a Distributed By TOSHIBA TEC AMERICA 2005 TOSHIBA TEC AMERICA RETAIL INFORMATION SYSTEMS INC provides this help file as is without Warranty of any kind either expressed or implied This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the help file TOSHIBA TEC AMERICA RETAIL INFORMATION SYSTEMS INC may make improvements and or changes in the product s and or program s described in this publication at any time Contents l Table of Contents Part Limited Warranty 5 Part Il About Symphony Pro application 6 1 Navi alon sesesnennbunennmnn ste decene cece suaetedenenddetectaste denned bececeastucennaededectuncadennaes 7 2 Printing Help aS a Manual ccceeeeceeeeeeeeeeeeeeeeeeeeeseseeneeseseeneeseseeneesesenneeseseeeeeseseeneeseseeneeeneeenenens 7 3 Understanding Communications cccececesceseeeeeeeeeeeeeeeseaeseneeeeneeeeseaesesaaesaseeeeeeeeessaeseseeeenseeeees 8 4 Data Malinte maine iiien ennen aneen aaae aaee a aaea aa aaiae eaaa iaiaaeaia 9 5 Protecting Your Data arenie eases aea ena eaaa ep reae eea So S ee Eaa E amaaa a eiae eaea a aeaa aE aa E iaaa 10 Part Ill Symphony Pro Main Menus 11 1 File Menu Login Logout Eae LUE Te Te AE 13 View Internal ProC S iiic sccssescseseccescss
4. You can delete a line entry with the F3 Delete function You can modify the current cost record by pressing F4 Cost To view movement information on this product for today s date press the F6 Info button Select the Auto refresh flag if you want this window to update each time you enter a new product code onto your order Press F4 Cost to post the received products list into the database You will have the option to print the transaction Receiving Stock using a Portable Device The Symphony Pro PDT630 interface includes a receiving option that allows users to collect reception information by scanning the products and entering received quantities The portable device is then connected to the Symphony Pro computer with a serial cable and the information is collected from the device and stored on the local drive Once the information is on disk the Entry application can retrieve the information as a reception The portable device interface comes with it s own help file which includes how to retrieve and complete the receiving process Printing your stock transaction Once the transaction has been posted you will be prompted with the following window You can use any of the printing options as many times as required Once you are satsified with the printed contents of your transaction press close to continue other operations 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Entry Module 153 6 3
5. You should definitely consider some kind of physical backup either on tape Zip drive CD or some other recording media These total backups can be very complete replicating the entire drive if necessary or re building portions that have been lost Symphony Pro does not control these types of backup you should consult your backup program help to configure your backup archiving software It should include a total backup of everything in the LBOSS folder including all sub folders This way the setup can be easily restored Restoring from Symphony Pro Archives The restoration process is somewhat technical and requires that you understand the table names and what should be restored If for some reason the information contained in the data tables has become corrupt and you need to restore tables we suggest that you consult your Authorized TEC Dealer For more on how to restore using the Symphony Pro file maintenance utility see the File Maintenance Utility help page in this manual 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Symphony Pro Main Menus 11 3 Symphony Pro Main Menus The Main Menu The Symphony Pro main menu is the host or central application to all back store applications FA symphony 001 901 File Modules Special Help This example shows the Symphony Pro Desktop Click the Symphony Pro icon at the left of the main menu to select whether Symphony Pro will run as a
6. As with most Windows style applications the drop down menu titles and options are also accessible using the keyboard This can actually be faster than navigating with the mouse after you ve memorized the keystrokes involved for a specific task The keystrokes associated with menu titles and options are underlined For example the File menu has an underscore under the F Hold down the Alt key on the keyboard Simultaneously press the F key The File menu opens The options in the drop down menus also have underscored letters Once a drop down menu is open you can press the letter that is associated with the option you wish to launch You can also use the up or down arrow keys to select the menu option then press Enter to launch the option Within applications or utilities the Tab key will move the cursor from one box window or editable field to the next in a pre set order Holding down the Shift key and pressing the Tab key will reverse the pre set order Once the cursor is on an option press the Enter key to launch the option Printing Help as a Manual Printing help pages as a paper document Symphony Pro help pages can be printed from the Windows style help viewer However when you print the entire help from the help viewer the resulting pages will not be indexed no page numbers or table of contents If you wish to print the entire help you should run the SYMPHONYOM pdif file that is placed in t
7. For example at the moment that Symphony Pro is writing data to a table there is a power failure or the computer freezes because of low resources When the system comes back online and Symphony Pro is re started it will open a message box indicating that it was not properly shut down and that this may have caused damage to the data table indexes In this case it is suggested that the tables be re indexed as a precaution NOTE f your installation is using MSSQL rather than a Paradox style database you will probably never need to run the re index command because the MSSQL program handles this type of situation internally Re Indexing Operation NOTE Close all Symphony Pro programs and modules before running the re index command If you re index while there are tables open the process will stop indicating that a table is busy You must close all Symphony Pro programs and re start the re index process 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a File Maintenance Utility 181 Follow the selection process for the tables to re index or in most cases use the select all option from the utility s Edit menu Once the tables are selected press the Re index button at the bottom of the utility window The re indexing process does not affect the table data or harm the database in any way Why and How to use the Pack Command NOTE The Pack command is only required if your installation is using t
8. 4 6 6 Shelf Life Is the number of days before this product must be removed from the shelf no longer fit for sale Product Life The number of days before the product should be consumed PLU Type This tells the system whether the item is random fixed weight or fluid ounces Class Serving Size FDA nutri facts label field Price Modifier Net Weight Blank Fields This allows you to send no information for the field type selected blanking out the data in the electronic scale Batches Creating and Using Batches A Batch is a group of items that have been selected for modification often a temporary price reduction The Symphony Pro Item price table sale price column allows you to enter a promotional price for an item but you cannot enter 2 future sale prices for the same item without creating a batch You may also need the batches to schedule regular price changes at a future date NOTE f you are using the Batch module DO NOT enter prices directly into the sale price column on the price tab because they will be erased by the system Symphony Pro updates the sale price column automatically from batches So if any batches exist even 1 batch all pricing that is entered directly into the Sale price column of the PLU maintenance will be erased the next time the system checks to see if all batches are up to date in the price fields 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Appl
9. Calculate This example shows the Item table s Price tab Like code This field is used to group products with identical pricing formats For example jello The different flavors are all sold for the same price in most situations Assign the price for the first item of the many that are the same Access the next item that has the same price Double click in the Like code window and select the UPC code of the first jello that has been given the correct price When you select a like code that does not match the current upc code you are programming the like code field will display green This is a warning to make you aware that a like code is being used meaning the price will be changed for this item if the like code price is changed If you modify the price of this item the price of all other items with the same like code will be instantly changed If you leave this code blank the system will place the same UPC code into the Like code when a report is taken that uses this PLU So don t be surprised to see a number in that field even though you did not place it there Price Target In a single store situation there is normally only one target However if you are working in a Headquarters Symphony Pro system or the store has different pricing depending on the terminal you may need to set different prices for different targets To learn more about Terminal table programming go to the Terminal table help page By default the target for prices is
10. Clicking at the top of any column will use that column to sort the data From the example shown above if you click on the column header description the list will sort in alphabetical order If you click again in the same column the list will sort again in alphabetical order starting from the opposite end of the alphabet Click in the PLU number header and the same list will sort numerically Re click the PLU number and the list will sort from the last PLU to the first etc You can also use the locate entry window to type data If you have sorted the column by clicking in the PLU number field the locate tool will search the PLU number field F01 in the database If you have sorted the column by clicking in the description field the locate tool will search the item description field F29 in the database You can also use this type of search window to perform a wildcard search the field you are searching contains the data in a continuous string For example you want to search for all products that include the word berry anywhere in the description Type the word berry into the locate window The system will display the first product it locates beginning with the word berry Press the Enh Search button The system will display every product that includes the word berry So the first list may show no results unless there are products that start with Berry But the second list would show strawberry blueberry raspberry etc 2005 TOSHIBA TEC
11. Cost Inventory Sales Picture Promo Sub Dept 10 Regular price Sale Price GROCERY 239 1 Base _ Follow sub dept Pckg Tax 1 m S Prohibit discount Tax2 Scalable M M B Sale M M i Margin From Vendor 202 Target To Kraft Foods Actual 148 21 SKU 202202 Pack qty Case cost 24 31 00 Inv Ord Minimum units FRe order qty Cost unit 1 24 0 48 Hl Inventory tracking Other File Options Other Dynamic File Menu Options Not all tables have utilities or additional options in the File menu If there are no tests or other options for a table the File menu usually only contains the Close option to close the table saving all modifications Sub departments When the sub department table is open for editing the Maintenance application s File menu changes to include an option to test the sub departments Unreferenced Departments Although the Maintenance application has drop down lists to allow you to select the correct department for a sub department you can also enter the department record number manually This makes it possible to enter a non existent department as a link The system will emit a warning but does not stop you from continuing Use this test to find any sub departments that are programmed with a department number that does not exist in the department table If there are un referenced departments the sub department will appear in a list You can then
12. E Tax3 Customer age DD Tax4 Food stamp fee wic d Prohibit discount Limits Override allowed M No refund Max Amount 1 Scalable Min Amount Manual weight Max Refund ECR s specific d Not in gross Max Void DEn Preset price 1 23 Sub Link E Single item E Compulsory tare This example shows a Sub department table record Sub Department is used to enter the record number this sub department will use Department is a compulsory link that associates the product to a larger group for reporting purposes POS target Use this filed to select the target for this sub department when you are working on a headquarters system For example when you need to send different tax programming to different target zones this will be how you do it Main Description is used to set a main item descriptor used on the report system POS Description field allows you to enter 2 descriptions that are used to give a description which will appear on register receipts if the sub department is used for manual sale entry Taxable 1 Select this flag if tax rate 1 should be applied when this item is used Taxable 2 Select this flag if tax rate 2 should be applied when this item is used Taxable 3 Select this flag if tax rate 3 should be applied when this item is used Taxable 4 Select this flag if tax rate 4 should be applied when this item is used Food stamp Select the food stamp flag if this item can be paid for w
13. INC R1 0a Entry Module 157 the Pickup amounts by tender type for the current cashier Pickups can also be done from the front end Symphony POS and appear along with all entries made within the Entry application s Pickup option At the end of a cashier s shift you can enter the declared amounts by cashier To declare amounts enter each tender type counted from the cashier s drawer When all entries are complete press the POST button to save the data All posted entries will appear in all financial and cashier reports The Pickup module screen is not automatically refreshed when you make entries You may need to press the View button to refresh the screen view of the current operator Note n order to view the Short Over status on the Pickup screen you must have made an entry to the declare column Otherwise over short information will only be available on the cashier or store end of day or financial reports Symphony Pro allows you to post a 0 00 declare so that over short can be viewed without using the sales reports 7 View Log View Log Utility Symphony Pro includes a utility to review the status of and messages to and from all terminals and stations set up in the system The View Log utility allows you to see the functional in and out boxes unprocessed commands or data and urgent messages 4 Status information ioj x gt Inbox 0 gt Outbox 0 gt Unprocessed 0 gt 001 0
14. If an option requires a high security level to access it you may not have to bother assigning security levels to the Modify or Add Delete columns since a user must have access to an option before they can modify add or delete it Once the required security levels have been assigned to options or data tables the last step is to associate a security level to each operator in the system For help on assigning security levels to operators click here to go to the Operator Table help page now NOTE f you are using the security system be sure to use the logout option to sign off the system when leaving the work station leaving the application on the no user security level Symphony Pro will still execute any scheduled operations including polling or other communications even if no user is logged 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 34 Symphony Pro User Manual 2 0 2 15 3 1 9 Send urgent message to Symphony Pro Send urgent message to Symphony Pro Sypmphony Pos Use this setting to send a copy of urgent messages received by the Main message center to the terminal defined as the second message center Selecting this menu option acts as a toggle to activate the second message server when the check bar is set or to turn it off when the check box does not appear This feature is not supported by the TEC ECR 3 1 10 Date Conversion Calendar and Date Conversion Utility It is important
15. Item discount 13 0 33 PLUS 2 SCOTT HAND TOWELS 2 PLY 9 38 TL x Ese Exit F2 Date Palp Prv PaDni Net F3 Search This example shows the Electronic Journal Professional version The EJ program includes search functions The search tool allows you to set a maximum of eight criteria to find the data you need For example you could search for all customers who purchased a particular product or spent an amount equal to greater than etc Cashier review tools such as finding voids refunds or other negatives are also easily performed The pull down windows in the search columns can be accessed by clicking the small arrow button or the function button above the search fields The headers in each of the columns are explained below F4 Field is used to set filters to use within your search The fields include Transaction text cashier amount PLU number customer date time store terminal sub department department function and totalizer F5 N A is adjusted dynamically to reflect the filter type you selected in the F4 column For example if you select PLU number the header for the F5 column becomes PLU F6 Operand is used to set an argument such as equal to gt greater than lt lesser than etc F7 Trans also changes according to the filter field set in the F4 column For example set the F4 column to PLU number and you will see the F7 column becomes Amount F8 Condition is us
16. Printer Dialog option selected the printer driver s option panel will open allowing you to select printer settings Next Is used to move between open reports if you have more than one report open If there is only one report open the next button returns to the Report Selection utility 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Report System 137 5 5 Zoom To zoom the report view in or out Page Selection Tool Used to navigate multi page reports The single arrows move 1 page up or down The double arrows are use to go directly to the first or last report page Search Utility You can search through a report preview for specific text or numbers Hold down the Ctrl key and press the F key to open the search tool Enter the text to search for If the search finds the requested characters the report line containing the matched text is highlighted Press the F3 function key to continue searching for the same text or Hold down the Ctrl key and press the F key to enter a new search NOTE The search only finds the exact match For example if you are searching for sales the search will not find sale For a more global search enter only a portion of the text to match Following the example above entering sal will find all report lines with sal anywhere in the line NOTE 2 When a report has nothing to print the message will auto clear after 15 seconds This wil
17. Rental Items help page below Type G should be used for rental items that are rented for different periods of time An example of type G rental item is a VCR or Nintendo machine that may be rented for a day a weekend or a week at atime Type H is used for all items that share the same rental period This would often be the case for most films in a C store because they are rented for a fixed 24 hour period and no other choice is available Quick Object POS Price Cost Inventory Sales Sugg Retail Sale price Method Type la Period Description Price Default 3 00 Regular period 25 00 Iv 4 00 Extended 30 00 a 6 00 Halt Day 45 00 L xi Add Del This example shows the Item table s Price tab with G type rental is selected Choosing method type G for an item will modify the fields available in the price column No sale column is available with type G Price levels are available When you select a type G the pricing column changes to an editable table You must add records lines to this table to program the prices for the available time periods The first field is the length of the rental period in hours The next field is a description of the rental period The final field is the price for that period of rental Add as many rental periods as required for the item being added If you select Default the Symphony POS will use that as the rental period even though multiple pe
18. To associate a picture with the customer s record in the client table With the client table open on the Maintenance desktop Click the View menu from the Maintenance top bar menus Select the Picture option The client table window expands to display a picture box with Browse and Delete buttons In the Contact portion of the customer window select the contact to associate with a picture Use the Browse option to locate the contact s photo file Deploy the changes to all Symphony POS terminals if they are programmed to display customer photos Use the Delete button to remove the associated photo from the contact s record NOTE When the customer table is being edited the Menu bar is modified to include a View option This is where you can toggle on or off the displaying of the customer photo on the maintenance screen Maintenance Programmer File Edit View PLU Account Register Transfer Windows Help 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 110 Symphony Pro User Manual 2 0 2 15 4 7 2 4 7 3 Client Level Table Customer Level Table Programming NOTE Account Related Maintenance is an optional module availalable from your Authorized TEC Dealer If this module is not purchased in addition to the Symphony Pro Software the following options are not available Customer levels are used to assign accounts to a level for pricing or discounting An unlimited numb
19. is a description of the rental period The final field is the price for that period of rental Add as many rental periods as required for the item being added If you select Default Symphony POS will use it as the default rental period even though multiple periods have been selected If you do not select a default period Symphony POS will open a choice window for the operator to select the proper period whenever the item is rented If you select a default rental period the Price Modify button can be used to override the default status an pop up the list to permit operator selection 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 87 If you have multiple copies of the same item you will need to create different PLU codes for each item This way Symphony POS can track all copies of each item and the due time or reservation date of the product In cases where you need to monitor return times for different copies of the same product it is important to follow some basic rules to be able to track the information for the multiple copies Here is a practical example You have 3 copies of the film Titanic Create the first PLU number using 1234561 The PLU number for the film is really 123456 and the last digit identifies it as the first copy Then create the second copy as item 1234562 exactly the same way you set up the first copy Finally create 1234563 as the third copy Now you will be able
20. the Code field contains the item code PID Promo ID The Promo ID is used in connection with the Promo ID field on the POS tab The list of Promo IDs is user defined selectable from a drop down list after they have been created Once a promo ID record exists different products can be tagged with the ID For example a coupon can be created and be issued when a customer purchases any three items marked with that promo ID number like a bag of chips a soda and candy bar NOTE When PID is the selected type the Code field contains the user defined Promo ID number SUB Subdepartment This coupon rule checks for items in a specified subdepartment The coupon can be set to issue when a pre determined quantity or amount is purchased NOTE When SUB is the selected type the Code field contains the subdepartment number not implemented as of June 2003 DPT Department Like the subdepartment coupon type this coupon rule checks for items in a specified department The coupon can be set to issue when a pre determined quantity or amount is purchased NOTE When DPT is the selected type the Code field contains the department 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 78 Symphony Pro User Manual 2 0 2 15 4 6 1 11 number not implemented as of June 2003 PTS Points If the POS is set to issue points for items purchased this coupon rule determines the amount of points required before the
21. the discount programmed will be removed from the price of the item on level one is used when the price on file should be discounted by a pre defined percentage For price levels 2 or greater a discount entered here will be removed from that level s price If the price level being used has no price entered the discount programmed will be removed from the price of the item on level one S R P The suggested retail price can be used to show the customer the price that the item normally sells for The POS can be programmed to calculate and display or print on the receipt the difference showing a You Save type message based on the Suggested Retail Price field 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 64 Symphony Pro User Manual 2 0 2 15 Size This information applies to the Label module only This is the size weight or volume of the item that will be displayed on labels created using the Label module The field must be included in the label template Factor This information applies to the Label module only The factor determines the pricing base displayed on the labels printed for the item For example the item s size above may be 500 grams but the label shows the price based on 100 gram quantities Margin or Markup The title of the cost calculation box and the way the price calculation is performed depends on the setting selected in the Symphony Pro File menu Configurat
22. 26 AM 6 18 2004 9 27 26 AM 6 18 2004 9 27 26 AM 6 18 2004 9 27 26 AM 6 18 2004 9 27 26 AM 6 18 2004 9 27 26 AM 6 21 2004 10 55 10 AM 6 18 2004 9 27 26 AM 6 18 2004 9 27 26 AM 6 18 2004 9 27 26 AM 6 18 2004 9 27 26 AM 6 18 2004 9 27 26 AM 6 18 2004 9 27 26 AM 6 18 2004 9 27 26 AM 6 18 2004 9 27 26 AM 6 18 2004 9 27 28 AM 6 18 2004 9 27 28 AM 6 18 2004 9 27 28 AM CUO A MATAN Abd gt 00 00 File and Data table Maintenance Utility 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 178 Symphony Pro User Manual 2 0 2 15 About Data Table Backups The Symphony Pro utility can extract all data from the tables and store the information in text type SIL Standard Interchange Language files The backup files contain information about each table along with the data to re populate the tables It can completely re build the database from these files When set as an automated task the backup utility works as a cyclical backup it creates a series of folders named for each day of the week After the first week the process replaces each day s existing backup from the week before There is always at least one week of data going back day by day Creating An Automated Backup Symphony Pro provides a utility to handle database tables used to backup and restore information from the tables or re index and pack tables Some of the options controlled by the File maintenance utility can be run fr
23. As the core of the store system Symphony Pro is designed to run continuously on at least one station in the network This allows it to execute scheduled events for example sending item prices to all front end Symphony POS terminals and TEC ECRs Data Storage Symphony Pro uses a relational database system to maintain all system information Conventional databases often use single records that contain all information about a specific data type in a set number of fields This limits the amount of information that can be kept for a data type If new information is required fields must be added For example if you keep customer information a conventional database record might have two 2 possible telephone number fields If a third telephone number field becomes necessary the entire database must be changed to accept the new information Relational databases use table sets to link information allowing for far greater flexibility As with any database each data type must have a unique identifier to distinguish it from other data items of the same type By combining two or more unique identifiers it is possible to keep multiple values for a single data type For example if you sell items at different price levels you need to keep many prices for the same item Instead of adding price fields the relational system allows you to have a price level table with as many levels as required By combining the unique item code and the price level it is pos
24. Authorized TEC Dealer before making changes or adding new Events Tasks Directory The Task list can be configured to use command sections Similar to Report Categories found in the Report selection panel the Directory Task List entries do not execute anything They are used to group tasks into categories or sections Selecting the Directory flag sets this task as a section heading with the related tasks listed below this heading Select Allow manual to be able to force this event from the Task Manager when required Allow scheduled Select this option to force Symphony Pro to run this event at the selected date and time The event cannot execute if Symphony Pro is not running at the date and time programmed NOTE You can set tasks to be both manual AND automatically executed You can unselect both Allow options to disable the command Next event will occur on This shows the next time this command should run and is used along with the repeating cycle setup to determine the dates and times of execution Execute one past event Select this option if you want Symphony Pro to execute a command that did not execute when it should have usually because the system was down or Symphony Pro was not running when the command should have last run For example if the system is set to perform the daily maintenance at 11 59 pm but the system is not functioning because Symphony Pro was inadvertently closed When Symphony Pro is launched the ne
25. Cleanup Cleanup Tab Settings As the Symphony Pro Symphony POS system functions it is constantly adding data to the report tables and creating log files After months of use these tables become quite full and some of the information within may not be essential to keep Cleaning up the tables and log files promotes system efficiency and should be carried out on a regular basis Symphony Pro is usually set to cleanup data automatically based on scheduled events in the Events Tasks list and pre set times declared in this tab Most of the options are set by default to reasonable values for a normal installation Configuration Company Email System Misc Host Cleanup Load files Security fi 4 H Number of days to keep individual terminal f2 Number of days to keep successful log fi 4 Number of days to keep all log 92 Number of days to keep processed files 92 Number of days to keep daily sales information 365 Number of days to keep financial daily sales information po 4 M Active fi Number of days to keep financial daily sales information Keep log of all export in the processed directory Cancel This example shows the Configuration panel s Cleanup tab Number of days to keep individual terminal This is the number of days to keep individual terminal item sales Past this number of days the data 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 30 Symph
26. Jof x Files Query RPT F1185 RPT F1034 RPT F1031 sum RPT F64 as F64 sum RPT F65 as F65 sum RPT F67 as F67 TLZ F2165 TLZ TLZ IF LANG FR THEN F2120 as F1039 ELSE F1039 TL2 CLK F1126 CLK F1127 Re Read from rpt_CLK RPT LEFT OUTER JOIN TLZ_TAB TLZ on RPT F1034 TL2 LEFT OUTER JOIN CLK_TAB CLK on CLK F1185 RPT F1185 aE Close View Ory f DATE1 DATE2 PERIODTS D STORE1 001 CSHR1 where Alt T 1G 10 ee HHH 21 D 1 1 39 0 10 MOV F65 F9998 22D 1 0 14 0 20 GROUP 37 F64 F65 25 D 1 1 99 0 60 MOV F65 F9998 26 D 1 0 15 0 70 GROUP 3 F64 F65 2D 5 15 93 0 9999 BLD 101 D 2 15 93 0 10 GROUP 193 F64 F65 1201 D 2 15 93 0 GROUP 1299 F64 F65 This example shows the cashier report in the Report SQL Editor Report SQL Editor Window 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Report System 145 The SQL editor window is divided into four 4 parts The SQL editor is the top left portion of the screen and contains the commands for the report The tool bar The upper right of the window shows the prompts used in the Report SQL file to collect the language start and end dates period type store number and cashier number from the user The editor reads the code at load time and displays all prompts it finds in the report file when you open the Editor The bottom portion of the editor window is empty when first opened It is use
27. Manual 2 0 2 15 5 4 stores weekly monthly and yearly movement history indefinitely NOTE f you select a starting date that is greater than the ending date for a report the calendar utility will automatically change the ending date to a date that is past the start date according to the Period type This is also true if you select an ending date that is before the starting date Report Viewer Viewing Reports Once a report is selected to view on screen Preview Symphony Pro opens it in the Report Viewer By default reports are set to open using the full screen NOTE To have reports not open full screen you can change the default setting using the Symphony Pro File menu Configuration option System tab De select the Preview Maximized option For help using the Configuration panel see the System tab help page under the Symphony Pro help section in this manual _LBOSS Cashiers Iof x Close Print Next 7 Zoom 100 lt gt Station 3 Cashier sales Imprim le Friday December 21 2001 11 07 52 AM From Wednesday December 19 to Wednesday December 19 Daily Description Net Sales Taxes Taxable 1 This example shows the Report Viewer with the Cashier report loaded Report Viewer Options Close Closes the Report Viewer and returns to the Report selection utility Print Sends the report to the default printer If the report s properties have the
28. OutBoxHosi or any other directory you create for this purpose The HQ Symphony Pro terminal does not need an entry for host path Each store that connects must 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 28 Symphony Pro User Manual 2 0 2 15 have a back office terminal defined on the terminal list in the Maintenance application of the headquarters Symphony Pro program User name and Password are used to secure sign on rights if you are using an FTP server for file transfer They must match at the Symphony Pro on each end store and HQ Host active must be selected at the store s that will send data to a headquarters Symphony Pro Without this flag setting nothing will be put in the Outboxhost folder Keep listening must be selected on the Symphony Pro terminal that normally waits for calls coming such as a headquarters system that receives calls If you want to transfer from the store to the head office the head office Symphony Pro must be set to Keep listening Live communication is set when you want to transfer data immediately when required and not ona scheduled basis When Live communication is set each time the Symphony Pro detects data in the Host path directory the data communication will be activated Otherwise the data transfer will be activated according to the scheduled events programmed in the Task Event option of the Symphony Pro program Scheduled communications would typically occur o
29. PAL which means All Lanes When prices are common to all targets you should not need to change the default PAL target If you do need to change targets double click the Price Target field and select the appropriate target for the price The targets are created using the Maintenance application s Register menu Terminal option The system allows you to enter both regular and sale prices for as many price levels as required Price Level Symphony POS and Symphony Pro support an unlimited number of prices for each item Price levels can be used for customer accounts or preferred shopper situations or for special pricing To change the price level for an item double click the Level field If the price level exists it will be displayed with the related price information If the price level does not exist the system allows you to 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 62 Symphony Pro User Manual 2 0 2 15 create a new level on the fly To create a new level click the small up arrow to the right of the price level field If the new level does not exist a prompt to create the price level will appear Select Yes to create the next price level for the item The down arrow returns to the previous level If an item does not have a price for the level selected all the pricing fields will be blank After selecting the price level enter the pricing information as you would for the first level You ca
30. Pro warns if there is more than one target with the Exchange bit set In most situations within a single store the registers will belong to common program report and exchange groups You will send the same program data to all registers Reports will be requested for all terminals When you are using both touch screen and a keyboard POS set up in the same store you will need to set up a Separate program group for each register type so the screen layouts stored in 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 126 Symphony Pro User Manual 2 0 2 15 the Symphony Pro database do not get mixed up To add a terminal to an existing register group highlight the terminal Then highlight the group to which you want to add the selected terminal Now click the A tool between the 2 window areas to gt move the terminal into the selected group To remove a terminal from a register group use the tool You may include the same terminal in as many different groups as required by your installation In a normal store operation you will need to create or modify the following groups PAL or P rogram All L anes This target group should include each register in the store It will be used as the default target for price changes cashier changes etc This target will be selected as a Program group only By default it is also the Item Price and Cost group NOTE If you add another item price or cost group you need
31. Symphony Pro version number useful for obtaining technical support information Since Symphony Pro contains a number of separate utilities with version numbers the about also provides a quick list of all application version numbers With the About panel open on screen click the Symphony Pro icon This opens a list of all the version numbers for the Symphony Pro programs This also creates a text file that can be printed and faxed or emailed as an attachment to help the technical support process 4 Maintenance Application Symphony Pro Maintenance Application Overview The Maintenance application is used to control all data that is used on front end Symphony POS terminals The Maintenance menus provide access to all data tables required for store operations The data tables are divided into categories such as item information PLU customer account information and front end system information such as operators The Maintenance application menus are divided into these categories as well to simplify user access The Maintenance application is also used to control data that is used on the TEC ECRs The data tables are divided into categories such as PLU customer account information and cashiers The Maintenance application menus are divided into these categories as well to simplify user access Like the Symphony Pro desktop the Maintenance application s title bar displays the application s name and logged user name The Maintenance desktop a
32. Tools and Options NOTE Because the Form Manager edits both Symphony POS Form templates and Symphony Pro report templates some options or tools may only apply to forms and some only to reports In this help if an option or tool does not specify which type of template the option or tool is used for it is available for both template types The Form Manager s top bar show s the template s title assigned when it was created To change an existing title use the File menu s Save As option This will open a panel asking for a new 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Form Manager 173 description for the template file After entering the new description select the same file name overwriting the previous version Ln Forms only LINE For Symphony POS form templates if you have defined columns select this option to have column lines appear on the printed output Detail Count Forms only Determines how many details appear on the Symphony POS printed output Add Label This button creates a new Label object for the template Clicking it opens a Label editor where you can edit the text that the label will display in the report The Justify option is used to position the field value or text within the object It does not affect the object s template position After clicking the OK button point the mouse cursor anywhere in the template and click to have the new label object appear You can
33. Ve This example shows the Report Selection Utility The Report Selection utility functions much as a Window s style browser with folders for each report type More frequently used reports appear as icons in the root of the report list Remember that reports are linked to security levels and that if you don t have access to a report it will not appear in the Report Selection utility NOTE The reports that appear in the Report Selection tool vary depending on your installation the installed modules and specialized reports Also your Authorized TEC Dealer may have re named reports to suit your needs The list shown above is an example only you may not see the same reports in your setup Selecting a Report If a report appears as an icon click once to select it and press either the Preview or Print button on the bottom of the report selection utility or double click the icon If the report is in a category along with other reports of the same type click the beside the folder to open the list of associated reports then proceed as above Bottom bar Buttons Use the Preview button if you want to view the report on screen before printing Like any print preview option you will still be able to send the report to the printer after viewing on screen 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 134 Symphony Pro User Manual 2 0 2 15 5 3 The Print button will send the rep
34. a All PLU s or modified PLU s only Modified PLUS only Print Cancel This example shows the Report selection process for type B Labels Depending on how the label generating report is programmed you will be prompted to choose a selection process to determine the labels to print As with other Symphony Pro reports this panel varies depending on the way the report is programmed In the example above you can choose a single item sub department vendor or category of items If you do not specify values for these the Report application will select all labels marked with the label type being produced The lower left of the panel also allows you to select either all the items or only those that are modified After choosing how the items are selected press the Preview to see the label page on screen or Print button to send the labels to the printer Selection prompt window 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Report System 139 In some cases you may not want to print all items that need a label or you may need to print several labels for certain items Certain label queries use a selection box allowing the user to determine which items and the quantity to print Selection UPC Number OREO COOKIES 0000000000001 OREO COOKIES UNCLE BEN S RICE COKE CLASSIC 12 OZ CAN IGA SALAD DRESSING IDEAL CREAM CORN 000000006 000000010 KODAK FILM 3
35. a discount or a price level other than the default price This is set up in the Client level programming under the Account menu This feature is not supported by the TEC ECR NOTE The Risk and Customer level tables should be programmed before creating accounts in the system making it easy to select both Risk and Customer levels from a pop up list Contact Required Set this option to on if Symphony POS should require the contact number to be entered along with the account number Account statements and other account reports will show information from all contacts for the account as a single account To be able to track each contact s transaction information the contact number must be included when entering the account number at Symphony POS lanes Symphony POS lanes can be set to require the contact number by setting the Contact Required flag on This feature is not supported by the TEC ECR Contact Each account must have a main contact Additional account users contacts can be added using the button or removed using the scissor button from the tool bar in the contact section The left and right arrow buttons are used to move to the next previous contact Number This field contains the contact s number assigned to a contact when it is created A contact number may be required along with the account number at the Symphony POS to use the account if the Contact Required flag is set to on see above If no contact number is enter
36. an example of the correct programming for totalizer 5010 This will allow sales of sub department 10 GROCERY to appear on both cashier and customer reports GLA cu op 44 gt v Tle 5010 Description GROCERY Alternate description EPICERIE Files CLK CLT D or C Debit Credit General Ledger jc OOo Report section Tlar sequence Report formula GROUP 5099 F64 F65 Notice that in the Files area we have inserted CLK and CLT CLK instructs Symphony POS to send the data to the cashier report database and to use total 5010 CLT instructs Symphony POS to send the data to the customer by sub department report database If you do not need to see a totalizer in either of those reports you would remove the file type For example if you do need to see all sub department movement totals per customer but only need to see lottery sales per cashier all of the 5xxx totalizers would have CLT and only the Lottery totalizer would have CLT CLK in the Files area of the totalizer set up window NOTE 2 Don t forget to adjust function 710 715 or 716 or Symphony POS will not output the report data you want to see Please refer to function set up for more information Terminal Table Terminal Table Programming WWARNING The Terminal table setup should only be used by programmers Tampering with the terminals and their respective groups will cause system communication problems 2005 TOSHIBA TEC AMERICA AMERICA RETAIL
37. and use the Events Tasks option to scan the batch files for active prices that should be applied immediately Best Price Option Symphony Pro allows you to create as many batches ahead of time as required Items can be included in many batches and these batches can overlap in dates For example an item can be on long term sale for 3 months from Jan 1 to Mar 31 and also on weekly special from Feb 1 to Feb 8th If the item price for the weekly special is lower than the 3 month long term promo price Symphony Pro will automatically send the lower price to the sale price column and to the registers at the correct date and time When the lowest price is activated the next price will be automatically updated by the next sale or promo batch So in the case of a weekly special that is run during a 3 month long term low 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 103 4 6 7 price Symphony Pro will implement the Long term price at the correct date then implement the weekly ad then revert back to the long term special after the weekly deal Finally when the long term price ends the regular price will be re activated Maintaining Batches You can keep batches for future use even after the price or promotion activation period You can add or remove items at any time This can be handy for recurring promotions that usually include the same items Keep in mind that keeping too many ba
38. beyond the return time enter the grace time in hours probably as a fractional amount or in percentage of the rental period Selecting a percentage of the rental period such as 10 would obviously extend a 30 day rental by 3 days such as a pair of crutches in a pharmacy Copy identifier When several copies of the same item are available you can determine with Symphony POS the copies rented by different customers Without doing this Symphony POS will not know who has a specific copy of the same item such as a film You can determine which digits represent the copy number within the PLU number entered to rent the item The copy identifier digits can be placed at the start or at the end of the PLU number created in Symphony Pro Choose First x digits copy to place the copy identifier digits at the start of the PLU number Or select Last x digits copy to place the copy identifier at the end of the actual PLU number You may also determine that the PLU number itself is a specific length and the remaining digits are used as the copy number following the same logic as above Select First x digits Item or Last x digits copy if this is the case You can also define how many digits are required to identify the copy If you never have more than 9 of the same item select 1 in the digits entry This field corresponds to the value x referred to in the First x digits copy field Type H period is used to define the fixed period used by price ty
39. by the File maintenance utility can be run from within Symphony Pro as automated Events For example the backup operation However the File Maintenance utility is a Stand alone program not linked with the Symphony Pro program or other module To launch the File Maintenance utility open the Windows Start menu Programs Symphony Pro File maintenance option NOTE Since the File Maintenance utility accesses the data tables they must not be in use during operations To ensure the tables are not being accessed you should close Symphony Pro before running this utility File Maintenance MSSOL File Edit view ALIAS_TAB BAT_TAB BATI_TAB BLK_TAB BTL_TAB BUTTON CAN_TAB CAT_TAB CBK_TAB CLC_TAB CLF_TAB CLK_TAB CLR_TAB CLT_TAB COST_TAB CPN_TAB DEPT_TAB DPTO_TAB DSC_TAB ECL_TAB FCT_TAB FCZ_TAB FORMNAME ramen lt Backup Render Restore Pack Update View Exit 00 This example shows the Symphony Pro Size Backup ALIAS_TAB BAT_TAB sql BATI_TAB sql BLK_TAB sql BTL_TAB sql BUTTON sql CAN_TAB sql CAT_TAB sql CBK_TAB sql CLC_TAB sql CLF_TAB sql CLK_TAB sql CLR_TAB sql CLT_TAB sql COST_TAB CPN_TAB sql DEPT_TAB DPTO_TAB DSC_TAB sql ECL_TAB sql FCT_TAB sql FC2_TAB sql FORMNAM rMb ot 16k 2k 2k ai stand alone Date 6 18 2004 9 27 26 AM 6 18 2004 9 27 26 AM 6 18 2004 9 27 26 AM 6 18 2004 9 27 26 AM 6 18 2004 9 27 26 AM 6 18 2004 9 27
40. check Prohibit Discount Select this flag to stop the POS operator from applying a discount to this item The item will also be excluded from the running discountable total or from the account discount subtotal Prohibit Quantity Select this flag if the POS multiplication function cannot be used with this item Operators often use a quantity function for similarly priced items although the products have different PLU codes This can falsify the sales and stocking quantities of the related items Quantity Required Select this flag if a quantity entry is required before the item can be sold This is often the case for items sold for example at 3 1 00 and when the cashiers are unsure whether scanning one item will ring 3 items for 1 00 or 1 item at 34 cents Price Required This item status creates an open priced item It means that the item will behave like a sub department forcing the cashier to manually enter a price for the item Visual Verify Select this flag when price confirmation is required before an item is accepted The programmed price is displayed prompting the cashier to accept or change the price This can be helpful in businesses that often negotiate the price of an item at the time of sale Not for Sale Use this flag to restrict the sale of this item temporarily as in the case of seasonal items not available year round This allows you to leave the PLU in the Item table but not allow POS operators to inadvertently sell
41. codes from the device Use this utility to setup the definition table This is usually done by the Authorized TEC Dealer at installation time If you are unsure about how to setup the table please consult your Authorized TEC Dealer J Definition table OF x 08A0549001 A5000000001 1111111111 A200151 001 0648905761 Cancel Apply 4 Test input This example shows the Maintenance application s Scanner Definition Table Set quick page This option can be used to personalize the home quick page of the PLU editing screens When the quick page editor is activated a yellow banner is displayed as a warning Select a 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 48 Symphony Pro User Manual 2 0 2 15 4 4 2 field from another tab in the PLU maintenance screen by right clicking on that field Return to the quick page and click on the form to place the selected field Several fields are only displaying results that have been calculated For example the unit cost is a calculation derived by dividing the base cost by the case pack size You cannot place a calculated field by right clicking it You must select this type of field from the drop down list located in the yellow banner area when the quick page editor is selected You may also set your preferred tabbing order for navigation on the quick page ooooo00000001 OREO COOKIES Set Tab Order Quick Object POS Price
42. could be the case for example of alcoholic beverages that cannot be sold after 11 00PM The restrictor number is used with this sub department is assigned here The restrictor table is maintained in the PosSetup under System Restrictors Customer age This flag is available to restrict the sale of age sensitive products such as tobacco or alcohol When this flag is set the first item entered will prompt for customer age Operator age This flag is available to restrict the sale of age sensitive products such as tobacco or alcohol When this flag is set the POS will verify the age declared in the set up of the operator signed on Max amount is used to set the maximum dollar value that can be keyed into the sub department during a register transaction Min amount is used to set the lowest amount that can be keyed into the sub department during a register transaction Max void will control the highest void amount that can be used without manager approval Note that the approval warning will flash and manager approval will be required before tendering can begin not to continue entering or scanning items To prohibit a cashier from using the void function entirely change the function authorization rights in function setup Max refund will control the highest refund amount that can be used without manager approval Note that the approval warning will flash and manager approval will be required before tendering can begin not to continue enter
43. create or modify entries Operator Table All system users must have a record in the operator table even if they are not cashiers Function Table The front end terminals use functions to define the keyboard keys or touch screen buttons Totalizer Table Functions used on the front end terminals must collect quantities and or amounts during normal operation used for the reporting aspects of the system software Terminals and Terminal Groups Every terminal or back end station that accesses the system must have a record in the Terminal table and terminals must exist in groups for communication or database access Gift Certificates If your store uses certificates as tender they must exist as records in the certificate table to show up in reports This feature is not supported by the TEC ECRs 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 115 4 8 1 Operator Table Operator Table Programming M Operators t q gt v 007000001 Operator Password il HH Date hired Termination date Print name Level 472571 990 wise gt p Social Security Birth date First Last name ooo wi se Man Email Target Drawer Language oao PAL 1 Jen Address 1 5 Goodbread lane Address 2 P City Atl Prov State A Postal Zip r 4 Country Fulton Phones 0 fo 4 Supervisor sa pS This example shows an Operator table record As with all ta
44. departments see the Sub department help in this manual Use this test to find any items that are not 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 46 Symphony Pro User Manual 2 0 2 15 linked to a sub department Selling items that are not linked to sub departments will lead to discrepancies in the item sub department and department sales reports As with the item test a list appears allowing you to select the item for immediate editing Unreferenced sub department Although the Maintenance application has drop down lists to allow you to select the correct sub department for an item you can also enter the sub department manually This makes it possible to enter a non existent sub department as a link The system will emit a warning but does not stop you from continuing Use this test to find any items that are programmed with a sub department number that does not exist in the sub department table If there are un referenced sub departments the items will appear in a list You can then either correct the entry or create a new sub department table record Unreferenced bottle link Similar to un referenced sub departments it is possible to assign a non existent bottle link to an item that sells with a bottle Run the test to find any items that have been incorrectly linked From the ensuing list you can either fix the bottle link number or open the bottle link table to add a new record Unreferenced t
45. destroy all the data entry sample files and screen modifications Keyboard 800X600 Touch 800X600 If you think you need to use these files in a live installation please back up your data first because it will be overwritten 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 32 Symphony Pro User Manual 2 0 2 15 3 1 8 8 Security Security Tab Settings Security System Overview The Symphony Pro Software offers a security level system to restrict access to most functions database tables and configuration type information In some situations such as a single owner manager Symphony POS Symphony Pro setup or if the PC that runs the back office is in a locked room you may not need to use the security system In most cases however the PC station that runs Symphony Pro or networked Symphony Pro stations is accessible to any passer by This means that your data and system configuration is open to possible damage The security system is based on access levels that are assigned to users There are eight 8 levels starting with level 0 called no user up to level seven 7 called programmer Assigning the no user level to an option or utility means that anybody can access it Once a security level is assigned to a function option or data table the system verifies the logged in user to make sure that they have access rights If the user does not have access rights the system opens a login panel Below
46. either correct the entry 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 49 or create a new department table record 4 5 Edit Menu Edit Menu Overview The Edit menu is not always visible and only appears when there are open tables to edit Like the File menu the Maintenance application s Edit menu is dynamic its options changing depending on the utility used or the table being edited This is because the utilities and tables do not have all the same options Some of the Edit menu options are alternate links to the same options as the common table edit toolbar such as tools to Ada Delete or Post records 4 5 1 Item Options Edit Menu Item Options Once the item table is open on the desktop the Edit menu changes to include options that are specific to the item table If an option on the menu has an associated hot key quick keyboard access it is indicated after the menu option description Expand UPC E F12 Use this option so that when entering codes manually in their E format 6 digit short format the application will automatically convert the UPC E to a UPC A This is convenient if you are searching for the code in the item table but only have the short E format of the code Vendor Code F5 Use this option to search for one item in the database using the vendor code for the item rather than the UPC Search Vendor code Shift F5 If you are
47. empty because Symphony Pro does not ship with any customized options in this menu If you have specialized needs please consult your Authorized TEC Dealer for more information 3 4 Help Symphony Pro Help The Authorized TEC Dealer provides user help in both electronic and printable format Both the printable manual and the electronic help describe all the options available in the Symphony Pro at the time of release NOTE Designed as a user manual the help does not detail how to program Symphony Pro commands or SQL Please consult your Authorized TEC Dealer if you have specialized needs that require programming The Symphony Pro main Help menu Contents option is used to access the electronic help file an online version of the printable manual The on screen help file can also be launched at any time by pressing the F1 function key Designed in the standard Windows XP Pro help style the electronic help includes a navigational tree table of contents and a searchable index to help quickly locate information For help on how to use the help file please read the Windows help accessed in the Windows Start menu If you wish to have a printed copy of the Symphony Pro User Manual please see the 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Symphony Pro Main Menus 39 Printing help as a Manual section in this manual Version numbers The About option opens a panel displaying the installed
48. example you were on holidays and this entry needs to be done as of 3 days ago You may not have access to the Inventory store number if you are controlling inventory in a single store The Cost target is normally used in multi store environments It allows you to select a different cost zone for your products being received It is compulsory to enter a remark for tracking purposes Symphony Pro will display a list of all items that need to be ordered You may change the suggested 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 150 Symphony Pro User Manual 2 0 2 15 6 2 quantity of an item or remove it from the list the same way as with a manual order You may also add an item that does not appear on the automatically generated list Follow the instructions shown to place a manual order if you want to add more items When you are ready to record the order press F12 Post You will have the option to view and print the order The print option window will display even once the transaction has been printed This way if another copy is required or if you want to print labels you can still make the selection before the transaction is archived If you need to save the order without posting it definitely to the system use the F11 Save option The system will prompt you to enter a file name The order will then be saved so that you can finish working on it later Receiving Stock Stock Rece
49. from this warranty This limited warranty applies only to TOSHIBA TEC AMERICA RETAIL INFORMATION SYSTEMS INC products that do not function properly under normal use within the manufacturer s specifications It does not apply to products that in the sole opinion of TOSHIBA TEC AMERICA RETAIL INFORMATION SYSTEMS INC have been damaged as a result of accident misuse neglect or improper packing or shipping This warranty is void if the TOSHIBA TEC AMERICA RETAIL INFORMATION SYSTEMS INC label or logo or the rating label or serial number have been removed or defaced or the product has been modified or serviced by other than TOSHIBA TEC AMERICA RETAIL INFORMATION SYSTEMS INC or an authorizedTOSHIBA TEC AMERICA RETAIL INFORMATION SYSTEMS INC Service Center During the 90 day warranty period TOSHIBA TEC AMERICA RETAIL INFORMATION SYSTEMS will repair or replace at its option any defective product with no charge for parts or labor TOSHIBA TEC AMERICA RETAIL INFORMATION SYSTEMS INC S LIABILITY HEREUNDER SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE DEFECTIVE PART OR PARTS AND SUCH CORRECTION SHALL CONSTITUTE A FULFILLMENT OF ITS WARRANTY HEREUNDER TOSHIBA TEC AMERICA RETAIL INFORMATION SYSTEMS INC MAKES NO WARRANTIES EXPRESS OR IMPLIED INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE EXCEPT AS EXPRESSLY STATED HEREIN UNDER NO CIRCUMSTANCES SHALL TOSHIBA TEC AMERICA RETAIL INFORMATION SYSTEMS INC BE LIABLE TO TH
50. gt v Tare number Description Tare 15 gr Weight 0 015 This example shows a Tare table record Enter the tare number description and weight for each record Category Table Category Table Programming Categories are used to create associations for sales tracking reporting purposes If you want to measure the performance of specific items against other similar items you could create a category Normally the category is a more detailed grouping than are sub departments or departments For example you may want to monitor performance of one style of cookies against all other cookies Create a category called cookies and associate all the cookie PLU s with that category M Category m h q gt Bv Category number 111001 Description COOKIES This example shows a Category table record 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 97 4 6 5 4 4 6 5 5 NOTE Category is not a required value in the PLU setup Price Level Table Price Level Table Programming Price levels allow you to store different prices for the same item You may create as many price levels as required Price levels are often associated with the notion of discount cards given to frequent shoppers Other reasons for price levels may be to allow selling different quantities for different prices M Price level caf 1 v Price level Description REGULAR PRICE This examp
51. if this item can be paid for by WIC check Prohibit discount Select this flag to stop the operator from applying a discount to this item The item will also be excluded from the running discountable total or from the account discount subtotal Override allowed Select this flag to allow price overrides on this department No refund Select this flag to prohibit refund into this department Scalable This flag defines that the department is sold by weight read from the POS scale Manual weight Select this flag to allow a manual weight entry for this department Not in gross This flag is used to exclude the sales of this department from the Net sales and Total sales of the store This is sometimes the case for departments used for bottle sales lottery returns etc Restrictor code allows the user to decide whether on not sales into this department should be restricted at certain times This could be the case for example of alcoholic beverages that cannot be sold after 11 00PM The restrictor number used with the department is assigned here The restrictor table is maintained in the PosSetup under System Restrictors Customer age This flag is available to restrict the sale of age sensitive products such as tobacco or alcohol When this flag is set the first item entered will prompt for customer age Operator age This flag is available to restrict the sale of age sensitive products such as tobacco or alcohol When this flag is set the PO
52. m Scalable Min Amount ooo Operator age Max Amount Manual weight Not in gross Max Void Max Refund This example shows a Department table record Department is the number that will be used to identify this department Group is a optional link that associates the product to a larger group used for filtering and reporting purposes POS target Use this filed to select the target for this department when you are working on a headquarters system For example when you need to send different tax programming to different target zones this will be how you do it Main Description is used to set a main item descriptor used on the report system 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 93 POS Description field allows you to enter 2 descriptions that are used to give a description which will appear on register receipts if the department is used for manual sale entry Taxable 1 Select this flag if tax rate 1 should be applied when this item is used Taxable 2 Select this flag if tax rate 2 should be applied when this item is used Taxable 3 Select this flag if tax rate 3 should be applied when this item is used Taxable 4 Select this flag if tax rate 4 should be applied when this item is used Food stamp Select the food stamp flag if this item can be paid for with Food stamps and you are ina jurisdiction that accepts food stamps WIC Select the WIC flag
53. navigations that you no longer use or wish to remove existing navigation orders Select the saved navigation that you want to delete Once selected use the Delete navigation option Transfer Menu Sending Information After Editing The Transfer menu is only visible if there are tables open to edit After editing information in a table you can send the modifications either by using the satellite dish button on the edit table toolbar or from the Transfer drop down menu The Transfer menu allows you to send the currently selected record or the entire file In most cases sending the entire file is not suggested or required but doesn t really cause any problem NOTE When editing the Item table the Send complete File option is greyed out This is because the item file is usually quite large and could take a considerable amount of time to send If you need to send the entire file you should use the Deploy Individual file option from the Symphony Pro File menu Windows Menu Controlling the Maintenance Desktop Like many Windows based programs the Maintenance application allows you to have more than one window table open at the same time The Window menu contains options that allow you to control how the windows or tables appear on the desktop Cascade This aligns the open windows in layers with the corners and title bars of all open windows visible enabling you to find the window you a looking for Tile This opt
54. number if you are operating a multi store system You may not have access to the Inventory store number if you are controlling inventory in a single store The Cost target is normally used in multi store environments It allows you to select a different cost zone for your products being ordered It is compulsory to enter a remark for tracking purposes The Load all items flag can be used when you want to import a list with all items that can be ordered for the designated vendor When required information is entered the order information is retained and a grid appears that displays the item information area If you have selected the Load all items flag fA orders ain x Files Edit View Vendor name Store Inventory date Vendor 101 Best Supplier Ltd 00 903 6 11 2003 Inv PO Hh 021 PAL Remark Po 1021 o00000000000 OREO COOKIES 3 3 4 77 OOOoO00000002 222233332 UNCLE BEN S RICE 4 48 82 36 0000000000003 12123123 PREMIUM PLUS SODA BIS 1 12 18 00 0 001 ooooo00000004 IGA SALAD DRESSING 3 36 45 00 0 001 0000000000005 IDEAL CREAM CORN 2 2 0 98 0 001 0000000000006 COKE CLASSIC 12 02 CAN 2 48 21 60 0 001 P 15 149 172 71 Casecost S159 Unitcost 1 59 es Ce re Oty cs zl PLU 0000000000001 Vendor code 101101 Minimum 36 ROQ 1 Onorde 61 Other vendors sg PLU Description ooo0000000001 OREO COOKIES Vendor code Cases Units Amount Weight 101101 3 477 jo
55. operations in a given store Business that only use one tax rate may want to remove the second tax rate that appears on the quick page in PLU programming Other businesses may require additional tax rates or other fields not set on the quick page by default To satisfy the varying requirements Symphony Pro includes a powerful quick page editor It is used to capture fields from the other Tabs in the PLU editing screen and place them on the quick page Although this operation is not very complicated we suggest that users not comfortable with the operation should contact their reseller to have the changes made You must open PLU maintenance to edit the Quick Tab settings When item maintenance is active select Set quick page from the File menu The system will display a warning message that explains the basic steps to adding a new field to the quick tab Moving existing fields within the quick page To move a field already on the quick page click in that field to select it Then drag it to where you would prefer it to be To move several fields at the same time click on the first field While pressing the Shift button on your keyboard click on the next field to be relocated on the quick page When several fields are selected at the same time the frame outline turns grey to show that more than one field has been selected Continue selecting the fields to be moved the same way When all fields are selected 2005 TOSHIBA TEC AMERICA AMERICA RET
56. pae Ea rA S Aara aAa raa oae Ara arar Eana Aere seceenssgoiencetessvecsessesectoe 94 Bottle Link Tables a a cane aa eG 94 Tare Tabler nnde raia raa Ei cane ev eases cuss saetevtes sara reatesdaeees Aaa aa Ea rE Naati 96 Category Tablet aia anise a aaa a a EEE aG A E aS T ER E A EREE 96 Price tevel Table s2iseisisdeedes cage assiacsctues cqcawssidadsads sande cess aiian adaa eataa aa a aeiia ai aianei aani 97 Mix amp Match Tabler aaa ea a eara aa EE aAa a aa hae ee 97 Vendor Tables ciscsscivavsceveecccsdvwesssats ecu anaita aeaa En aasa ara aada aaae Saanaa 98 Scale Table naenin n A a E 98 Tie alen E E E E E A E E E EE EE E E ETA 100 e A o E E E E A E E E E ENEE E E EE N E E 103 7 Account Related Maintenance cccccsecceceseeeeeeeseeeeeeeeneeseeeseeeeeeesaeeeeeseaeeeenseaeeeenseeeeeenseeeeeenees ustom r cisccssccssetizccc nisnin adinin enan Client Level Table icsiccccccscvccescsceccsiceesccencedncecesestcesscocncscscesessotesesctcnceacestssencesscbencsavaecessetcsstccsnesenctesesetcesscbencsetsensses Risk Level Table ccisscscsidssccscccsecessccenesescssveccveceincenesszeneveceietsstenessccevedetecvscocnscdeiecersustersssdebedencssvecteceiecsnevszens edeier Jaleo TT aN AALA AEE E E E A ance E A DDISCOUNE a2ssiccecesccecec decent ipa pae eaaa iaae fas ep donaa Eanna a pa na Aaaa aara EAA bectac duct ceceedbv es oc ceuteectsieschcdecess Jextteceeedt ie Custom messages 8 Register Mem ccncccs cece coccct ccc cee octet eee eces cee e
57. page reference Object Tab under Item Tables topic Non referenced POS The front end terminals keep their own data tables for items so that if the network fails the store can continue to sell When you deploy data is sent from the Symphony Pro POS table accessed in the Maintenance application s PLU menu Item option POS tab help page reference POS tab under Item Tables topic It is possible to have items in the POS data tables that do not exist in the Symphony Pro Object table The number here indicates how many items exist in POS table that do not have matching records in the Object table You can press the Delete button to the right to remove these items from the POS table NOTE f you double click the number field a list of the non referenced POS records appears Non referenced PRICE Items in the Object table have links to the Price table to keep track of their price It is possible to have prices in the Price table that do not have a link to any item in the Object table The Price table is programmed in the Maintenance application s PLU menu Item option Price tab help page reference Price Tab under Item Tables topic The number here indicates how many items exist in target Price table that do not have linked records in the Object table You can press the Delete button to the right to remove these items from the Price table NOTE If you double click the number field a list of the non referenced Price records appe
58. pages describe each menu s options in detail by menu name File The File menu is dynamic and either displays options for the Maintenance application when no tables are open or data type utilities depending on the data tables that are open for editing Edit This option is not visible until a data table is open for editing and contains editing options that correspond to the edit tools available on the toolbar PLU The PLU menu provides access to all item related data types such as department sub department bottle links mix amp match etc Account Accesses all customer account related tables such as customer information client shopper levels risk levels and discount table set up Register Provides access to all front end specific information for example Operators functions totalizers etc Windows Because the Maintenance application is a multi window environment this menu provides controls such as tiling or cascading views Help Launch this help document or view the About for version number and contact information 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 41 4 2 Common Data Edit Toolbars Common Data Table Toolbar Regardless of which data table you edit the Maintenance application provides a common set of tools on a toolbar at the top of the data table editor The Maintenance main menus change as well depending on the table you are programming T
59. polling viewer includes the exact time to the millisecond as well as the store and terminal number If the server cannot reach a Symphony POS station TEC ECRs for sales information the viewer displays the error Example top window line 13 58 18 130 Polling 001 024 Bottom window The polling viewer s bottom window shows all the Symphony POS terminals TEC ECRs presently configured in the Symphony Pro station s terminal list their store and terminal number current status and machine network name Selecting a terminal from the list will display that terminal s location information in the status line at the window s bottom bar It is also possible to stop or force the polling process for one or all terminals from the View polling bottom window After selecting a terminal from the terminal list clicking the right mouse button opens a menu allowing you to Pause Use this to stop one terminal from communicating Communicate now Forces that terminal to begin polling immediately Stop All Stops all terminals in the terminal list from communicating Start All Forces all terminals to poll immediately NOTE Symphony Pro controls the Polling cycle internally In a normal situation data is retrieved immediately after each sales transaction is complete for Symphony POS terminals Symphony Pro also cycles through the terminal list every 2 minutes to ensure the on line status of each terminal When Symphony Pro detects that a Symphony POS termin
60. press the A icon The system will create a table and list the items which respond to the search When you need to clear the filter press the E icon While the filter is active the next record icon and the previous record icon will move ahead to the next record that responds to the active filter Combining Filters and Global Modifications It is also possible to perform Global Modifications on the item file To use global modifications you must first establish a filter explained above Several tools are provided to set the modification Press the M to enter the Modification mode Right click each field to modify When you have completed the modifications it is possible to view the modifications that are about to be applied by clicking the icon To apply the modifications to the list of filtered items press the a icon To clear the modifications at any time press the icon You can perform global modifications on logical fields by either selecting or clearing the flag set in that field A global modification in an alphanumeric field such as the description will replace all descriptions with the one you entered A global modification performed on a currency field such as the price allows you to replace and increase or decrease by amount or by percentage When you make a global modification on a currency field based on a percentage increase or decrease you also have the option to set the last digit the price will be rounded up to If you w
61. printer as defined in Windows printer settings There are several ways to overcome this default behaviour In the report properties selection window you can select the Printer dialogue option This will open the printer menu so you can select a printer when it is time to print the specified labels Available printers and options will be available through the printer dialogue window 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Report System 141 Setting a default printer for labels and reports Labels are like other reports and are normally printed to the default printer as defined in Windows printer settings You can set a different printer to use with Symphony Pro if you cannot redefine the default windows printer You will need to make a few changes to the system settings Edit the file in the LBOSS directory called LOCAL INI Search for the section called System and add an entry to define the default report and label printer System MainReportPrinter Printer name where Printer name is the name of the system printer Symphony Pro should use to print system reports and labels Setting a different printer for specific reports You may also set a different printer for any report or label by making an entry in the SERVER INI under the section that contains the settings for the specific report Each report has a section in the SERVER INI that shows the report name in square brackets Report name Pr
62. reorder quantities When you access the Orders option from the Entry screen Symphony Pro offers you a choice to create a purchase order manually or to generate a purchase order based on the stock on hand and minimum stock levels Systems that include the portable data terminal interface allow you to select import data collected on the portable device i Select type of order SEE Continue an order Auto generate Portable device Cancel This example shows the Purchase Order selection tool Manual Orders Symphony Pro prompts you to enter the information in the header of the purchase order screen Select vendor information Vendor mazno E Inv PO Generate Inventory Store number Cost target fi z PAL Program ALL bs Remark OK I Load all items Cancel This example shows a Purchase Order Vendor information edit panel 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 148 Symphony Pro User Manual 2 0 2 15 Enter the vendor number double click or press Alt Enter to obtain a list of your vendors You may enter an invoice number if required for your records Enter the number you want to assign to this order or press Generate to obtain an order number from Symphony Pro Enter the date of this transaction You may want to select a previous date for example you were on holidays and this entry needs to be done as of 3 days ago Enter the store
63. soon as it cannot find the full description you searched for the cursor will stop moving and display the first record it finds with as much as possible of the descriptor you requested To begin a new search you must clear out the search data you entered the first time Once you find the data item you are searching for you may want to leave the search window and navigate up or down the list being displayed You can do this by clicking with the mouse anywhere on the list You can also press Enter to move from the Search box to the current list and move up or down the list to select the record you were searching for File Menu File Menu Overview The Maintenance application s File menu contains common options such as login logout language setting etc but is also dynamic Depending on the table being edited the options in the File menu change to include utilities designed to test or verify system integrity for the selected data type For example it is important to verify that all items have links to sub departments When the item table editor is open the File menu changes to include an option to check for PLU links Not all tables have utilities or additional options in the File menu NOTE As with most Windows style programs the Maintenance application s desktop supports Multi Windowing meaning there may be several tables windows open at the same time The dynamic File menu always displays the options for the currently select
64. the Object table but not yet removed from the POS table used to program the front end terminals Records not Deployed These are items in the current Object table that have been modified but not yet deployed to the target front end terminals Sub departments This is the number of Sub departments programmed in the Sub department table Departments This is the number of Departments programmed in the Department table Batches If you are using batches this shows the batches that exist in the system including their status Promo Price or Not Active For more about Batches in Symphony Pro see the Batches help topic in this manual Items in Batch Shows the number of items in the batch type above Item Target The target data that is being tested for the results that show in the Statistics panel This determines which Object table is being used for the statistics 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 106 Symphony Pro User Manual 2 0 2 15 4 7 4 7 1 Price Target The target data that is being tested for the results that show in the Statistics panel This determines which Price table is being used for the statistics NOTE For help about targets see the Terminal Table programming help in this manual Account Related Maintenance Account Customer Related Tables NOTE Account Related Maintenance is an optional module availalable from your Authorized TEC Dealer If this module i
65. the item Hash Item This flag is used to exclude the sales of this product from the store s Net and Total sales This is sometimes the case for items or departments used for bottle sales lottery returns etc Gas PLU This flag is used to calculate the quantity sold whenever an amount is entered The result is computed by dividing the amount entered by the preset price The gas volume can be changed from liters to gallons as required Scalable This flag defines that the product is sold by weight read from the POS scale This flag should not be selected for pre packaged and pre priced items such as items weighed and labeled for scanning at the POS Manual Weight Select this flag to allow a manual weight entry for this product Override Allowed Certain situations may require an item price to be changed when it is being rung through for sale Select this flag for items that you need to permit price override on It is possible to restrict the usage of the price override button by operator level No Repeat Select this flag to prohibit the repeat function with this item No Refund Select this flag to prohibit refund of this product code The POS will prevent the cashier from entering the item s code and pressing the refund function No Return Select this flag to prohibit return or exchange of this product code The point of sale will prevent the cashier from entering the item s code and using the return function Bottle Return This flag is
66. the item are sold during the same transaction For example a discount is offered on turkey sold by weight but the store only wants to discount the largest turkey purchased if there are more than one entered in the transaction Kit tab Creating kits Some stores need to create kits to sell package deals Examples of kits aquarium filter pebbles etc in a pet shop In a sport store it could be the golf clubs bag and lessons that make up a specially priced deal or kit A kit is used to sell the kit contents automatically by entering the kit PLU number To create a kit you need to start by defining the number that will be entered to sell the kit When you have chosen the PLU number add it to the database as you would for a normal PLU item setting its price subdepartment and other information that you normally define To define the item as a kit select the kit flag on the Object tab 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 79 mox at A 4b By tm Item number F2 i 0000000005899 H a Deluxe aquarium kit REG Over 50 Promo Quick Object POS Price Kit Inventor Sales Picture ECL Categor Alias 00101 M Kit Family Report code Item detail Brand anua Z00 Unit of mesure Size description each 5 Gallon Comment pe This will toggle the cost tab to become the kit tab Access the kit tab to select the items that
67. then determine its final template position and size using the nodes NOTE You can also change the label s justification after it has been created by selecting the object and right clicking it to open the object menu and selecting the Justify option Select Field is used to create a new template field object Field objects are normally associated with the report s sql file When the report is generated the field object value is determined by the query Line Tool Use this tool to create horizontal or vertical lines to graphically define special report or form areas in the template The line is a graphic object only it cannot have any values Rectangle Tool Use this tool to create rectangles to graphically define special report or form areas in the template The rectangle is a graphic object only it cannot have any values The rectangle tool is also used to define a frame for a graphic object bmp file format only After drawing a rectangle right click the object and select the Image option A file browser opens the default Symphony Pro image folder If required navigate to the image s source folder and select the image object Once the image object is contained in the rectangle frame it takes on the frame s dimensions You can re size the frame to display the image properly Cursor X Y Position The X and Y boxes show the current cursor position if you have the Configuration menu s Show position ruler option set to on Ob
68. to decide whether or not the PAL group will be used for pricing or other item related maintenance If it is to be used make sure that the ITEM PRICE and COST check boxes are selected within the PAL target group RAL or Report All Lanes This target group should include each register in the store as well as each back office unit When reports are requested and you select the group RAL the system will display or print the data for all the terminals This target will be selected as a Report group only XAL or Exchange All Lanes is used to send data simultaneously to all terminals This target will be selected as a Exchange grp only This group will include all terminals 001 including register 1 only This target needs to be created so that reports can be taken individually for one machine or so that data can be programmed and transferred to one machine only or in case you need to define separate set up options for different terminals Such as printers scanners keyboards etc This group would be selected as Report and Program 002 including register 2 only This group would be selected as Report and Program etc for all other registers as for group 001 901 including the back office terminal number 901 This will be selected as a Report target Thena report can be taken for back office operations such as account payments performed on this unit 902 if terminal 902 exists same as above for 901 Setting up terminals and target groups wit
69. to note that if you open the Windows Date utility by double clicking the System date time icon usually at the bottom right of the windows desktop and change the month displayed Windows changes the system date even if you haven t pressed OK or Apply If Symphony Pro is running it immediately displays a warning message then closes This is because Symphony Pro is constantly checking the system date time to see if any Events or Tasks should be performed If the application did not close it would want to execute events for the new date time possibly adversely affecting the data The Symphony Pro File menu provides a calendar utility called Date Conversion useful for verifying past or future dates when working within Symphony Pro The utility also provides a date format converter used to verify dates in less common formats The date formats described below are commonly used by programs internally because they simplify mathematical date calculations making it possible to subtract one date from another g Date conversion utility SEE Julian date 2004196 Unix date 38182 ee eked ea insa 9 617 8 9 10 11112113 15 16 17 18 19 20 21 22 23 24 20 26 2 28 29 30 31 Today 7 14 2004 Close This example shows the Symphony Pro File menu s Date Conversion utility Julian Date 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Symphony Pro Main Menus 35 Som
70. total 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 121 4 8 3 M Functions m q gt Zv Access GB V No User New Cashier Clerk lv v lv Desc Department IV Assistant aera V Manager pleas D partement 4 Owner Programmer Alpha parameters Host SAL TOTAL SALES 3 Net Sales 5000 Dept total Functions 710 715 and 716 were modified to include totalizer 5000 in the bottom of the window By assigning a D in the operand we are advising Symphony POS to generate department totals instead of generating sub department data as with the operand S Totalizer Table Totalizer Table Programming HWARNING The totalizer table is normally programmed for you at installation time and should not be modified unless you are certain of the consequences Modifying the totalizers can seriously affect the report results Please consult your TEC Dealer if you require additional support Totalizers are used to collect the sales or transaction data that was entered using a function on the system 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 122 Symphony Pro User Manual 2 0 2 15 A Totalizer iof x ath gt Bo Tler Description TOTAL SALES Alternate description VENTES TOTALES Files FIN CLK HOU CLT D or C Debit Credit General Ledger Report section Tizr sequence 600 9999 R
71. totals on the Cashier sales report you need to make some adjustments to the function table and add records to the totalizer table Totalizer 5000 plays a special role in relation to those reports It acts as a template in a sense Data is captured whenever the PLU function is used or when the sub department function is used or when a department function is used In order to capture sub department data in the Cashier report database you need to instruct Symphony POS to generate that data It does not occur 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 123 4 8 4 automatically Once you have decided to collect either sub department or department data by cashier you will need to add a totalizer into the system for each sub department or department that must be reported The new totalizers that you create will be numbered using the following convention create a new totalizer that is the sub department number plus 5000 So if you want to see information for sub department 15 on the cashier report you will need to create totalizer 5015 If you want to see information for sub department 132 on the cashier sales report you will need to create totalizer 5132 The same would be true if you decide to report department activity by cashier You would create the totalizer 5022 to report sales for department 22 Remember that you can only report one or the other on the cashier or customer reports Here is
72. unsure of the vendor code for an item this option opens a list of all the items in order by their vendor code Custom queries Symphony Pro allows you to list data records in certain fields such as the item description The search is initiated when you double click in the field to be used as the search key It is possible that the search criteria you want to use is not available in the standard search lists You can modify the sql request made to the database engine and display the results in the search window Certain database knowledge is required and changing the standard requests may inhibit the normal searches you perform Here is an example of how to add a custom search to the system Access the Custom query menu option and select Add At the prompt enter a short description that will be used to identify this query MM 1 is our example which will produce a list of the items atached to mix match group 1 In the query window enter the sql command to be executed Example SELECT F01 F29 F32 FROM OBJ_TAB O LEFT OUTER JOIN PRICE_TAB P ON 0 F01 P F01 WHERE F32 1 You can also set the number of visible columns to be displayed Once you press OK the query is saved and a new button will appear on the item screen Press this button to execute the custom query Delete POS Target Items are linked to several types of targets POS targets are the front end terminals that require the programming in the POS table including descriptor status etc O
73. used to determine that the item is used to refund a bottle deposit amount It is compulsory to select the bottle link flag for this flag to function The bottle return amount is the value of the bottle link assigned in the bottle link flag Any price assigned to the item will be ignored MPF The Multi Purpose Flag used for varying needs hence the name multi purpose 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 60 Symphony Pro User Manual 2 0 2 15 4 6 1 5 Validation Req d Set this flag to require a print validation when this item is used Vendor Coupon This flag is used to set the price of the item to a negative value and to send the data to the vendor coupon total on reports Store Coupon This flag is used to set the price of the item to a negative value and to send the data to the store coupon total on reports Divisor Scalable items only Double click in this option window when you want to use a different measure than the default pound or kilogram when this product is sold The POS will divide the weight by the divisor you select before calculating the price Tare Link This flag is used to define a weight normally the packaging to be deducted from the total weight when the product is sold To assign a tare value double click in the tare link field and select the correct tare value for the item The Tare table is programmed using the Maintenance application s PLU menu Tare Table op
74. viewing simpler The top portion of the screen is consistent to all tabs This includes the item number the main item description the active price and the next price The Quick tab is a shortcut to fields that are also found on other tabs in the PLU set up screen The relational nature of the Symphony database is easy to understand when you are working in the PLU maintenance You may create item 1 as Oreo cookies attached to sub department 10 and with a price of 2 39 as in the example below You have therefore added a record to the object table item 0000000000001 but you have also added a record to the POS table the sub department link tax status and register flags and you have added a price record to the Price table You now have one record in each of the 3 tables When you want to add a second price level for Oreo cookies you do not create a new item you only add a new price on level 2 So you will have 2 price records but only one object record and only one POS record The same would be true in the cost table if you have more than one supplier for product 1 Multiple cost records can be associated with the item The PLU information centres on the object table It is the the table that contains the unique identifier for each product in the system 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 53 caf 4 gt Bv fm F2 Item number Active Next 00000000000001 340 E E OREO
75. 01 Cash 1 0 msssls This example shows the System Log viewer Used as a trouble shooting tool the viewer provides a complete system report tool The View Log 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 158 Symphony Pro User Manual 2 0 2 15 7 1 information is also color coded making it simple to distinguish between normal functionality and error situations When opened the View Log utility searches all terminals in the system Each terminal listed shows arrows for in out and unprocessed mail boxes These arrows change color depending on the mailbox status Logs and Messages Viewing Logs and Messages View Log allows you to view urgent messages terminal status and mailboxes normal system messages and the system log tables The ly folder icon is used to open a log file that was saved on the system The amp printer icon is used to print a message file The A icon is used for a print preview The x delete icon is used to delete a selected file The kd OK icon saves any changes and exits the active screen The urgent message icon switches the screen to display any urgent messages available on the system Right click this icon to obtain a history of the urgent messages that you have deleted recently The ES status information icon will show the different folders used by Symphony Pro and the front end terminals and display the contents of those folders In normal
76. 12 07 680 Mailslot received 00190611ACT SUPPORTS the terminal s machine network name The viewer has both a top bar main menu and buttons to control how the viewer behaves and to allow you to determine what exchanges are being traced The help pages below this topic explain the functions and controls for the View Internal Process viewer utility 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Symphony Pro Main Menus 15 3 1 4 1 Process Viewer Buttons Controlling the Viewer Internal process OF x Files View 12 03 22 940 Mailslot received 001920024CT SUPPORT 4 12 03 42 940 Mailslot received 001920030FF 12 03 50 520 Mailslot received 00192000BEG 12 03 50 520 Send MailSlot MailSlot WSERY 001906184CT SUPPORT3 12 03 50 520 Mailslot received 001904634CT SUPPORT2 12 03 50 520 Mailslot received 001906184CT SUPPORT3 12 03 50 630 Mailslot received 001920024CT SUPPORT 4 12 04 09 030 Mailslot received 001920030FF 12 04 49 620 Mailslot received 00192000BEG 12 04 49 620 Send MailSlot MailSlot wWSERY 001 9061 94CT SUPPORT3 12 04 49 620 Mailslot received 001906194CT SUPPORT3 12 04 49 730 Mailslot received 001904644CT SUPPORT2 12 04 49 840 Mailslot received 001920024CT SUPPORT 4 12 22 07 050 Send Key MailSlot f 12 22 07 270 Mailslot received Key info K Freeze Readkey Ooo ooo 0 0 0000 This example shows the Internal Process viewer Status bar and contr
77. 2 0 2 15 Debit card MASTER CARD Lotto terminal win Lotto ticket win Bottle return Points redeemed Refund ticket Paid out Recy on account Layaway tendered New Gift Certificat Pick up 6 11 2003 iol x Peter Pickup Loan New Pick New Loan New Decld Declared Ovi Shrt_ 2 22 1 00 774 85 0 00 1 00 6 000 560 0 00 0 00 10 0 00 10 73 0 00 0 00 6 0 00 5 60 0 00 0 00 xj 44 1 00 785 58 0 00 000 000 000 0 00 1 00 F June 2003 E Balancing type Daily Sun Mon Tue Wedl Thu Fri Sat 1 2 3 4 5 6 7 Ecama 8 9 10 B12 13 14 i a 15 16 17 18 19 20 21 22 23 24 25 26 27 28 View Today 6 11 2003 Eost 29 30 This example shows the Entry application s Pickup Loan and Declaration utility Choose the cashier date and balancing type for the transaction entry then press the View button to see the theoretical amounts that should be in the Symphony POS TEC ECR drawer or have already been picked up The selected cashier s name appears at the top of the screen as a reference so you can tell which cashier is being treated If you use Loans at the beginning of a cashier s shift to create the drawer or float amounts enter the Loan amounts by tender type for the current cashier If you use Pickups during a cashier s shift to remove tender types from the drawer amounts enter 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS
78. 3 Language Setting the Language It is possible to change the language displayed in the Symphony Pro application At this time there are two possible languages English or French Changing the language does not affect the way that functions or options behave You do not have to re start the application It is also possible to configure Symphony Pro to display a specific language based on user preferences When a user operator logs in to the system the application switches immediately to that user s preferred language Click here to go to the Operator Table help page now Language Use this option to change the current language displayed in the Symphony Pro application After selecting the language menu option A Select Language panel opens displaying a list of the available languages Click the language to change to Press the OK button to accept the language change or Press the Cancel button or top right hand window X to cancel the language change 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 14 Symphony Pro User Manual 2 0 2 15 3 1 4 View Internal Process What s Happening behind the scenes To understand how the TEC ECRs Symphony POS Symphony Pro communications work refer to the Understanding Communications help page in this manual View internal process When running Symphony Pro is constantly performing transactions exchanging information and proces
79. 5MM BW 24 EXP 000000011 SMALL COFFEE 000000012 MEDIUM COFFEE This example shows the Label selection box NOTE The item list is generated by the label s SQL code file the sort order and selection method vary depending on how the SQL file is programmed Please consult your Authorized TEC Dealer if you need to customize the sort process To use the selection box Highlight an item on the left then use arrows beside the quantity field to determine the quantity of labels to print for the selected item or enter the quantity manually Once the quantity is established press the single red arrow pointing right to move that item to the selected right side of the selection box You can also select highlight an item that has already been selected from the right panel and modify the quantity To move ALL the items from the left side to the right side press the double red arrow pointing right You can then select each item on the right and enter the quantity To remove items from the right selected panel highlight the item to remove and press the single red arrow pointing left To remove ALL items from the right selected panel press the double red arrow pointing left When the correct selection has been made press Ok to print the labels First Label Selection To conserve label pages ink jet and laser printers the selection process also includes a step that requires you to determine which label to start pr
80. 9 M Functions m q gt Zv Access No User New Host SAL V Cashier V Clerk Desc Subdepartment V Assistant Alternate V Manager Desc S0us d partement V Owner V Programmer Func 1745 Alpha parameters Tar Desin opea TOTAL SALES 3 Net Sales 5000 Dept total On both function 710 and 715 we have added totalizer 5000 in the bottom of the window and assigned the operand S If you want to collect department information you need to modify the PLU function 710 and the Sub department function 715 or the Department function 716 You would modify the sub department function 715 if you assigned open sub department buttons on the Symphony POS keyboard You would modify the department function 716 if you assigned open department buttons on the Symphony POS keyboard 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 120 Symphony Pro User Manual 2 0 2 15 Functions Func 710 Host SAL v Desc Plu code pitemate TELL cade Alpha parameters Access IV Clerk No User New Cashier Assistant Manager Owner Programmer 2 TOTAL SALES 3 Net Sales 5000 Dept total M Functions ath 4d BY Fune 715 Host SAL X Desc Subdepartment pelle Sous d partement Alpha parameters Access No User New Cashier Assistant Manager Owner IV Programmer jv 7 Iv IV Clerk IV Iv v TOTAL SALES Net Sales Dept
81. A 136 5 Report Printing scese 137 6 Pinuno Labels ssn AAAA 138 7T Report Properes ssensoseneaniinnncennana ceed css cece eee cate cea eet ees a eee 141 8 Report SQL Editor apies i eae eee cee 144 Part VI Entry Module 145 Ws PURCMASC Orders oense eena eae e ea aee E S eee Ae aea eea aaea aa aeaa aaa Eaa 147 2 SHOCCIVING STOCK srne aiaee a aa a eaa aa nardan aaee addaa oa Aao ae parasea aeaa aeniea E Aaaa aai 150 3 Counting and Adjusting Stock s ssssnseunneunnuunnuunnunnnuunnnunnuunnnunnuunnnunnnunnnnnnnunnnnnnnnnnnnnnnnnnn ennnen nenn 153 A NWANSISK Gai AAA 154 5 Other Entry Option sissie eaea aa aaaea aaa ee ee ee er ee 154 6 Pickups and Loans sic cise ieseec tect de cece ede cada eles cede adie edie 155 Part VII View Log 157 1 LOGS ANd Messages soscas A AENEA ENAA AKEE 158 2 Urgent Messages cccssecccsseeeceeeseeeeeenseeeeensneeeeensneeeeenseeeeeensneeeeensneeeeensueeeeenseeeeeenseaeeeenseaeenensee 159 3 Unprocessed Files esssnssnnnsirani 159 Part VIII Electronic Journal L Tracker 160 1 Using the Electronic Journal L Tracker c seeeceeeeeeeneeeeeee cece ee eeneenaeeeseeeeneeneeneeeeeeeeeneeneens 160 Part IX Events Tasks 163 1 Programming Event ssec ennea naene Eran ea anasa ETna CA PAAA EEan EA ania EARE 165 Part X Monitoring Utility 168 Part XI Form Manager 169 1 Template Editor seora A AAAA ARAARA ANENA AE 170 2 T00 gaspen i oe ee cde al cas need ee nce rennet ete ene eee dd eee 172 3 Men
82. AIL SYSTEMS INC R1 0a Maintenance Application 55 drag them to the area or the quick page that you want to use them in When fields are moved they use a built in grid and cannot always be moved to the exact position you want to leave them To move a field you can also select the field and press Shift Arrow to move it Fields can be streched or shinked the same way by selecting the field and using the Ctrl Arrow combination Adding fields to the quick page Open the tab that contains the field to be added Right click in the field Return to the quick page and click on the quick tab in the area that you want to locate the new field Other data can be placed on the quick screen by using the pull down window that displays select the field to add If you decide to show more than one price level you need to select price level n then assign the field on the page When this is done right click that new field and adjust the level to the one you want to view Only the base price and base price quantity can be shown for levels 2 and greater You can also set a tabbing sequence for the fields placed on the quick page Press the Set tab order button and then click in each field in the order you prefer to work in The greyed fields only display information they cannot be edited NOTE f you are not sure of yourself on this we recommend that you contact your dealer for assistance 4 6 1 3 Object Tab Ca q gt Bv tim Item numb
83. AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 44 Symphony Pro User Manual 2 0 2 15 4 4 The next major advantage to this type of list is that a customized query can be defined if you understand the Symphony Pro database structure and you have a minimum knowlegde of sql commands Access the options menu and select custom query The system will open up an sql editor window Add the commands you need to select the data you want to list If you are unsure how to do this it is recommended that you inquire with your ealer on how to add custom queries Note The first type of list displays a record count the number in brackets at the top of the list The second list type that allows enhanced search does not display the record count at the top of the window You must open the options menu and choose record count There are several ways to perform a search You can use the scroll bar to search manually or you can enter the first few letters or numbers if the field is numeric of the data you are searching for in the Locate box The search is eft justified which means that when you begin typing a description in the search table the cursor will move to the record in the table that meets the search criteria For example searching for the description bread in the PLU database descriptor field will move to the section of the file beginning by b Next it will attempt to move ahead to br If it finds br it will attempt to move to bre As
84. Accept check fi Dalis Brown Jen Extension Birth Interest rate This example shows a Customer table record Level number 2 Description Special Level 2 Maison Cellular Modified The Symphony POS stations can be configured to allow the creation of customers on the fly The Symphony POS will prompt for the minimum information required to create the account then send the new account to the back end When a customer is created from the front end and sent to the back end the dot beside Modified will be red to identify accounts that were created in the front end and probably need to be edited to complete the information This field is not supported by the TEC ECRs Client number This field is used to enter the number that will be used to retrieve the customer record in the Symphony POS TEC ECR lanes and Symphony Pro stations Company Enter the company this account is for Address City Prov State Code Zip Code and Couniry entered here will be displayed on account statements or other customer based reports Symphony Pro also provides a statement report that prints the address so that it can be folded and sent in a standard windowed envelope This field is not supported by the TEC ECRs Expiry Expiration Date is the date until which this account remains active This field is not supported by the TEC ECRs Phone and Fax are used to enter the telecommunicatio
85. All the qualifying items found in the counter would be given a common promo ID Create a PICK 5 ITEMS PLU would be set as Price type D with a price of 19 99 The ECL tab of this PICK 5 ITEMS PLU needs one record The record must have the PID number that was given to each of the individual meat items and the QTY field must be set to 5 This means that when 5 of the qualifying items are sold the system will trigger the PICK 5 ITEMS PLU and replace the unit price of each item with the package price of 19 99 NOTE Remember that although the Promo tab is displayed for all items it is only used in conjunction with items marked as Store Coupons in the POS tab ECL qualifying record Type To create the promo rules for the store coupon select the promo tab and double click the type field A list of promo types appears allowing you to choose the promo type NOTE Depending on the type of promo some of the fields may not apply or the type of values each field contains may vary ITM Item Select the ITM type to use an item code and quantity or amount sold as the type of promo Once the quantity entered in the Qty field is reached during the period established in the Method field the POS will issue the coupon In a buy 6 get one free example make the coupon s value the same as the product s value when the cashier scans the 6th item the POS diminishes the amount of the transaction by the value of the coupon NOTE When ITM is the selected type
86. Auto Declare The Auto declare option should be set to on if cashiers or other management personnel do not declare drawer amounts manually When set to on the system will force the declared amounts to be the same as the in drawer amounts collected by the system This way reports will balance by showing the in drawer amounts as the actual declared amounts leaving no Over Short When the Auto declare is not set to on reports will show Over Short amounts and the report will not balance until the manual declaration of in drawer amounts is performed from within the Entry module s Pickup and Loan option Please see the Entry module s help section in this manual for more about using pickups loans and manual declarations Cost Price Calculation This option determines how the Maintenance application will calculate prices from the cost Selecting Markup of cost uses the number indicated in the Price tab s price calculation field as the percentage of the cost to add on top of the cost to obtain a retail price The Margin Profit setting uses the number indicated in the Price tab s price calculation field as the target profit margin which is the profit per sale divided by the total sale For example An item costs 1 00 and the item sells for 1 50 The Markup is 0 50 or 50 of the cost The Margin is the profit 0 50 expressed as a percentage of the total sale or 33 of the selling price NOTE It is important to remember that if you cha
87. COOKIES REG Over 50 Parent Promo Quick Object POS Price Cost Inventory Sales Picture ECL Sub Dept 1 Sugg Retail POS target PaL Grocery 3 40 Base or Unit Report code OREO COOKIES 10 25 EH M M 3 Dollar dsc chg Price required Method Type Oty required Price Print Off Bottle Link Client Age Category Si E 1 111001 Food stamp S 2 Tare link Divisor Yar Tare Family Not for sale Scalable 99 99 Manual Tare Inventory Tracking Label Brand M Inv M Ord E Print Christie Min 36 RoG 1 Type Unit of mesure Size description Onhand 0 aBYCO gram 454 Gr This example shows the Item table editor 4 6 1 1 Quick Tab Item PLU Maintenance Quick T ab The PLU price look up screen contains all the relevant information and parameter flags required to program an item for use on a front end POS system The screen is divided into several sub screens that can be selected by clicking on the Tab for that sub screen By default Symphony Pro displays the Quick tab This view shows a combination of fields from other tabs These fields were selected to make day to day operations easier The quick tab would be easier to explain last but since it shows first we will continue on The Quick tab is actually a repetition of fields available on other tabs in PLU maintenance The Quick screen allows you to access the basic information that changes most frequently for a product Th
88. E PURCHASER OR ANY USER FOR ANY DAMAGES INCLUDING INCIDENTAL OR CONSEQUENTIAL DAMAGES EXPENSES LOST PROFITS LOST SAVINGS OR OTHER DAMAGES ARISING OUT OF THE USE OF OR THE INABILITY TO USE THIS PRODUCT To obtain warranty service contact your TOSHIBA TEC AMERICA RETAIL INFORMATION SYSTEMS INC dealer You may also write or phone TOSHIBA TEC AMERICA RETAIL INFORMATION SYSTEMS INC 4401 A BANKERS CIRCLE ATLANTA GA 30360 PHONE NO 770 449 3040 FAX 770 453 0909 If the problem cannot be remedied by telephone TOSHIBA TEC AMERICA RETAIL INFORMATION SYSTEMS INC will determine how service will be provided Do not ship the equipment to TOSHIBA TEC AMERICA RETAIL INFORMATION SYSTEMS INC without a return authorization number The purchaser must prepay any shipping costs and insurance and assume the risk of loss during shipping 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Symphony Pro User Manual 2 0 2 15 2 About Symphony Pro application lymphony Overview The Symphony Pro Software application is designed as the back office controller for Symphony POS front end terminals and TEC ECRs Together they represent TOSHIBA TEC AMERICA RETAIL INFORMATION SYSTEMS INC s most recent store management tools Symphony Pro is the core application for back office control acting as the centralized data storage programming interface communication center event scheduler and office application launcher
89. Events Tasks List Order You can change the order of the Events Tasks list placing the most used commands at the top of the list for easy access Changing the list order does not affect the way in which automated jobs execute To modify the order Select the event to move Press and hold down the Alt key Use the up arrow key to move the event up on the list Use the down arrow key to move the event down the list Release the Alt key then select another task to move another event in the list Using Command directories Tasks can also be moved to a command Directory by selecting the command to move with the mouse To move a command so that it will appear in a directory Select the task with the left mouse button Hold down the left mouse button and Drag and Drop the command on top of the directory Once the command directory is highlighted release the mouse button A prompt appears asking if the command should be moved to a directory Accept the move by clicking the Yes button Clicking the No button will place the command beside the directory where it was dropped To move a command from a directory back to the main task list From within the directory select the command to move Hold down the left mouse button and ae and Drop the command to the top of the directory The top line of the directory displays two dots under the description column and lt DIR gt under the schedule column On
90. F11 Save F2 Add F3 Delete F4 Cost F5 Print F6 Info F12 Post This example shows the Purchase Order using the Load all items option If you have not selected the Load all items flag Symphony Pro will display a blank order form The cursor will position itself in the PLU field If you know the product code you can enter it manually or press Alt Enter for a list of items associated with this vendor You may also press Enter to position the cursor in the vendor code field where you can find the item using the vendor s code Once you locate the item the cursor will move to the Cases field to allow you to place an order by case Press Tab to switch to the Units field if you want to order by unit count Confirm the cost for the line entry and press F2 Add to accept this line You may also press Enter when the F2 Add button is highlighted 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Entry Module 149 At any time in the order you can modify a previous line entry by entering that product code You can delete a line entry with the F3 Delete function You can modify the current cost record by pressing F4 Cost To view movement information on this product for today s date press the F6 Info button Select the Auto refresh flag if you want this window to update each time you enter a new product code onto your order When you are in the order screen the
91. OS Price Cost Inventory Sales Picture ECL Cumulative T CY ate 1 4 gt Totalizer 3 Description LARGE COFFEE 1 Type iTM Select Quantity pin Code fooo0000000013 Amount f Weight Method Lo ITM 0000000000031 CHOCOLAT CROISSANT This example shows the Promo tab set up for an in store electronic coupon The coupon PLU named Coffee amp Croissant promo will be triggered by the POS once the Large coffee and the Chocolate Croissant items are entered into the transaction Meal deal or Combo pricing Another scenario exists that occurs when you want to run a combo deal on different products for a total price where the base price of the items included in the deal is not necessarily the same Imagine a combo where any pastry and a small coffee can be purchased for a total of 1 99 even though different pastries combined with the coffee give different totals To use the ECL coupons as mentioned above would require a new coupon item for each different price combination But you can create an item that will replace the individual prices with the price of the combo deal Example of Combo deal This makes the POS act on meal deal items as follows when the ECL table criteria are met the Price of each qualifying item becomes ZERO and the MEAL DEAL item is triggered and the Meal deal price is used Purchase any Pastry pastries may have several different prices and a coffee for 1 99 no matter wh
92. Programming Displays items that have been associated with the ECL tab in PLU maintenance Financial reports for store balancing periodic financials for accounting Inventory includes several types of product lists useful for justfying inventory levels on hand amounts and stock evaluation totals Labels allows printing different label types with various product information Labels are often customized by the reseller to fit specific needs The existing label templates were designed to print on standard label stock such as Avery 5160 5260 5159 etc List for example system operators or PLUs by vendor These reports are lists only and do not show amounts Others Contains a few reports for tracking various information such as gift certificate status rental layaway status and hourly movement The TEC ECR must be configured to use hourly reports PLU sales Item movement totals with various sort and selection criteria 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 132 Symphony Pro User Manual 2 0 2 15 5 2 Sub Department sales reports summarized by sub department totals System displays system set up information End of day report This is the report most businesses use to print daily or periodic sales totals containing department sub department and financial information Controlling Reports When a report has been selected but not launched from the list the
93. S will verify the age declared in the set up of the operator signed on Max amount is used to set the maximum dollar value that can be keyed into the department during a register transaction Min amount is used to set the lowest amount that can be keyed into the department during a register transaction Max void will control the highest void amount that can be used without manager approval Note that the approval warning will flash and manager approval will be required before tendering can begin not to continue entering or scanning items To prohibit a cashier from using the void function entirely change the function authorization rights in function setup Max refund will control the highest refund amount that can be used without manager approval Note that the approval warning will flash and manager approval will be required before tendering can begin not to continue entering or scanning items To prohibit a cashier from using the refund function entirely change the function authorization rights in function setup Modified is used to advise the operator that changes have been programmed on this department but 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 94 Symphony Pro User Manual 2 0 2 15 4 6 5 4 6 5 1 they have not been transferred to the front end database Using the instant deploy a tool will send any modifications that were made to the department Other Item Related Tables Table Pro
94. SHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 43 requested To begin a new search you must clear out the search data you entered the first time Once you find the data item you are searching for you may want to leave the search window and navigate up or down the list being displayed You can do this by clicking with the mouse anywhere on the list You can also press Enter to move from the Search box to the current list and move up or down the list to select the record you were searching for The second type of search window allows advanced users to define their own search criteria and result columns Here is a sampleof the advanced search window available in many of the database fields related to products M Search PLU number File Options Search PLU Select PLU oooo0000000001 ooooooo0000002 ooooooo0000003 ooooooo0000004 ooooooo0000005 ooooo000000006 ooooooo0000007 ooooooo0000008 ooooooo0000003 ooo00000000010 ooo00000000011 ooooooo000001 2 00000000000013 ooooooo000001 4 OREO COOKIES UNCLE BEN S RICE PREMIUM PLUS SODA BISCUITS IGA SALAD DRESSING IDEAL CREAM CORN COKE CLASSIC 12 02 CAN DIET COKE 12 02 CAN STRAWBERRY JELLO RASPBERRY JELLO KODAK FILM 35MM BW 24 EXP SMALL COFFEE MEDIUM COFFEE LARGE COFFEE DAILY NEWS 6 BEER REGULAR v Locate OK Enh Search Cancel Once this type of list is open you can have many more search options
95. SYSTEMS INC R1 0a 124 Symphony Pro User Manual 2 0 2 15 Terminals and Groups One of the key features of Symphony Pro is the communication method used to move data to and from the Symphony POS register terminals Whether you want to send a programming change or retrieve a report the register must be part of a group Therefore a first step in setting up the software for use in a live environment is to create the terminal list and assign the terminals to one or more target groups Access the Register option from the main maintenance application The screen is divided into 2 areas The left hand side of the screen displays the groups the right hand side shows the terminals that have been created Each PC or POS terminal in the store must be created as a terminal to be used with Symphony Pro Adding terminals automatically When the terminal window is opened the Edit menu option in the main Maintenance application can be used to set the total number of lanes in the store This option will prompt for the total number of lanes that are to be used in the store If your store has 3 lanes enter 3 at the prompt for number of lanes Even if you had 2 it will set the system to 3 lanes by creating a terminal and target list for you Because the system uses computer names and directory paths several conventions must be followed Terminals will be numbered sequentially beginning at 001 and the store number entered during the Symphon
96. Symphony Pro displays several fields in yellow These fields are for information only they cannot be accessed The Other vendors button allows you to see the alternate vendor for the selected product This button will not appear if no alternate vendor exists for the selected product Once the items have been ordered you can save it by pressing the F12 Post button You will have the option to print the order If you need to save the order without posting it definitely to the system use the F11 Save option The system will prompt you to enter a file name The order will then be saved so that you can finish working on it later Once the transaction has been posted you will be prompted with the following window You can use any of the printing options as many times as required Once you are satsified with the printed contents of your transaction press close to continue other operations Print Options Transaction has been posted Print form Print shelf labels Print items labels Automatic Generation of a P O Access the Orders screen and select Auto generate You will then be ready to enter the information in the header of the purchase order screen Enter the vendor number double click or press Alt Enter to obtain a list of your vendors You may enter an invoice number if required Enter the number you want to assign to this order Enter the date of this transaction You may want to select a previous date for
97. T F67 as F6 TLZ F2168 TL2 TLZ IF LANG FR THEN F2120 as F1039 ELSE F1039 TL2 CLK F1126 CLK Fll2 This example shows the Editor s SIL field decode feature The cursor is on the first field in the query F1185 6 Entry Module Entry Module Overview 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 146 Symphony Pro User Manual 2 0 2 15 Yi Entry module Programmer Receiving a Orders E Count E Picku This example shows the Entry application s Desktop The Entry module is used for transaction entries that affect stock control as well as some cashier balancing operations Inventory control has a prerequisite each item must be created in the Symphony Pro item maintenance You must assign the purchase format and the cost for each vendor that supplies the product in the Cost PLU table tab In the Inventory tab you must assign the Inv flag to activate Inventory tracking if you want to receive the item and maintain the stock on hand To use the suggested re order option the Ord flag must be set to on NOTE Items should have a Count before Symphony Pro can accurately report on hand inventory When you manually set an item to be tracked in the Inventory tab Symphony Pro sets the starting count to 0 However if you use a global change to set the inventory tracking on all items at once you must perform a count Before trying to maintain inventory on items make sure that all i
98. act an existing PLU from the database Because the Maintenance application doesn t find the new code it opens a QueryForm panel with the following options Confirmation PLU 00000001236548 AN Selectthe type of action to be taken Create Modify New Copy Modify existing Always New Always copy Always modify This example shows the item creation options Options Cancel to abandon the operation if you have entered a non existing item code in error New creates the new item and blank all the existing data fields following the same procedure as described above for creating items with the toolbar button Always New creates the new item and blanks all the existing data fields and continues using the same process for every new item code entered The QueryForm panel will not be presented again until the Maintenance application is restarted This will save time by reducing the operator prompting Copy uses the item on the screen as a template for the new item being added All data fields will be 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 85 copied to the new item This is time saving when creating items that have common information Always copy uses the item on the screen as a template for all new items being added All data fields will be copied to the new items The QueryForm panel will not be presented again until the Maintenance application is restarted Modif
99. age an industry standard database language used to manipulate extract and store data in relational tables Target Any terminal or group of terminals that must be sent to or received from Including portable data terminals back office stations front end terminals Targets have a specific naming convention explained in the terminal table programming help page in this manual Task The actual job or process usually associated with an event Command files contain the specific code for individual tasks Terminal Any system station front or back end computer or other data device Normally part of a target group UPC A UPC E EAN Code39 Common types of industry standard bar codes used throughout the retail sales market Vendor Code Vendors or suppliers usually have a proprietary code they use to track items they wholesale Often used when ordering or returning items to vendors linked to a cost 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Back Cover
100. al is not on line an error is reported From that point and until the error is corrected Symphony Pro will only cycle to that terminal every 15 minutes For the TEC ECRs polling occurs at scheduled event times unless initiated manually Execute Command File Forcing Commands Command files contain instructions for Symphony Pro and SQL Standard Query Language commands that when executed bring information into the system database tables Most internal commands required for normal operation are executed automatically based on the Symphony Pro scheduler There are some situations that may require you to execute these commands manually For example internal commands that either failed or could not be executed automatically at the scheduled time 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Symphony Pro Main Menus 19 3 1 7 such as in the case of a network down These commands should be launched from the Events Tasks the scheduler utility For help on forcing scheduled tasks manually please see the Events Tasks help pages Other Tasks There are other internal commands that are not programmed to execute automatically and are not setup in the Events Tasks list For example commands that re program front end machines or other utilities that maintain the database tables Use this option to execute a command file manually Warning You should only use this option if you are certain tha
101. ally a request from the back end forcing the TEC ECRs to communicate the sales information How Polling Works The Symphony Pro and Symphony POS machines are in constant communication so the polling process is constantly running The Symphony Pro machine that has been designated to retrieve sales information is constantly checking each Symphony POS station s outbox at a set interval collecting any information that the Symphony POS stations are producing The front end stations produce sales information files e g EJ after every transaction After finalizing a sale the information is immediately placed in a file in the Symphony POS s outbox The Symphony POS station then sends a message to the Symphony Pro station telling it that there is mail to come and get Even if the back end does not receive messages from a Symphony POS station it checks that stations outbox for information regardless Secure Information This method of collecting sales information adds to the system s data integrity If the back end Symphony Pro station crashes or the network communication is halted at any time individual Symphony POS stations can continue to finalize sales The sales information collects in each station s outbox so when normal network communication resumes the back end Symphony Pro station collects the information as usual catching up If a front end Symphony POS terminal goes down information continues to be deployed to its inbox
102. ance application does not communicate with these electronic scales by default See the scale table help page for more about communicating with this type of scale Bottle Link Table Bottle Link Programming Certain regions require that products sold in glass plastic or other types of containers be levied with a deposit or an environmental fee amount to encourage the return recycling of empty containers 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 95 Bottle Link caf 4 gt v Link Link to ooooooo000003 Bottle deposit Description Links to PLU 00000000003 Amount Totalizer number Environmental fee Description Amount Totalizer number This example shows a Bottle Link table record Link is the number you wish to assign to the value being programmed Description Enter the description you want to use for this bottle link This description will not be used on the POS it is only a reference on the back end system The description used for the bottle deposit is taken from the totalizer 510 unless a different totalizer is specified in the set up on an individual record in this table Amount Enter the amount to be assigned to this bottle link Totalizer number If you do not want to use the default bottle deposit number for all deposit amounts enter the totalizer number to use here The related totalizer must be created with the proper value
103. and press this to force the system command to run Edit Use this button to modify the programming for the selected command Add Use this option to add new commands to the Task Manager list Close Closes the Task Manager This does not stop the automated commands from executing Navigating Command Directories Some Tasks in the list are found within Directories or event categories In other words if more than one command exists for a specific task the tasks may be grouped together under one heading In the example above the PT630 is a goup of commands that deal with the Symphony Pro PT630 interface Directories have the term lt DIR gt under the Scheduled column To access the commands in a directory Select the command directory to open and double click with the left mouse button Select the command to run in the directory and press the Execute button To return to the main task list press the BackSpace key or Double click the directory at the top of the list 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Events Tasks 165 9 1 By convention the symbol always represents the parent directory NOTE Most of the events required for normal system operation have been predefined on the list If you are unsure of how to make modifications to the event list you should consult your qualified Authorized TEC Dealer Programming Events Modifying Adding Automati
104. and then press the Load selected files button to execute the load Once the required load files have been loaded they will show up on the right hand window of the Load file tab The right hand area of the window only displays a list of the files that have been loaded into the system If you need to reload a set of files you need to select it again by clicking on that file in the left hand side of the window No action can be executed on a file on the right hand side it is only there as an audit trail of what has been loaded The program will begin importing the load files you chose and building the database once you press the OK button When it is time to create the front end function lists you will be prompted for the target register group Unless you are installing both touch screen and keyboard in the same store you should accept the default PAL target If you need to install the 2 different register set up files enter a target group for the keyboard version P01 and when you are prompted enter a different target group for the touch screen set up files P02 You will need to create the registers and the target group once the system is installed This is explained in the installation help After you have designated the correct target for the screen and function load the remaining files will be imported and the program will be ready to operate NOTE You should not use the Load files option unless you want to reload the initial set up files and
105. ant all the prices to end with a 7 enter it in the ending with column All prices will be calculated and then rounded up to numbers ending with 7 such as 1 37 1 47 1 57 etc 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 84 Symphony Pro User Manual 2 0 2 15 4 6 2 2 Add Copy Delete Items C reating and Removing Items Adding New Items There are several options to create new items depending on the circumstances Sometimes it is easier to create a new item and fill in all the required information manually To create a new blank PLU code in the system use the toolbar button Clicking the plus tool opens a New PLU window that prompts you for the new code After entering the new code the standard PLU edit screen appears allowing you to enter the complete item information Adding New Items by Copying Often new items contain much of the same information as an existing item For example a manufacturer decides to distribute a new flavour of an existing product This means that the new item s format vendor and price are probably identical as existing items with the only difference being the UPC item code and descriptor In these cases it is much easier to create the item by copying the information from an existing PLU To create a new item by copying from an existing one Instead of pressing the enter the new code directly in the Item Number field just as you would to extr
106. are link Run this test to discover items in the database that reference a tare table record that does not exist If any items appear in the list double click to edit immediately correcting the problem in the item or programming the tare table to include the unreferenced record PLU price over 100 00 This test looks for items that have prices over 100 00 The system does not limit item pricing this utility is included to find items that have probably been incorrectly programmed often an undetected typo This is handy if your store does not have any items with prices in the 100 00 range Show POS targets Symphony Pro makes use of target groups to know which terminals are to receive programming When selected an information list opens displaying a list of all POS targets for the selected item Normally all terminals receiving programming will be in the PAL target Programming ALL For more about the terminal groups see the Register menu Terminal table help pages in this manual Show Price targets The same as the Show POS targets utility above this opens a list of the Price targets programmed for the selected item Auto Update from Batch If you are using the Batch mode utility it is possible to automatically update item programming from a batch even though the batch has not been deployed When this option is selected Symphony Pro will display the best promotional price in the sales price column extracted from the a
107. ars Non referenced Cost Items in the Object table have links to the Cost table to keep track of their cost It is possible to have costs in the cost table that do not have a link to any item in the Object table The Cost table is programmed in the Maintenance application s PLU menu Item option Cost tab help page reference Cost Tab under Item Tables topic The number here indicates how many items exist in target Price table that do not have linked records in the Object table You can press the Delete button to the right to remove these items from the Price table NOTE If you double click the number field a list of the non referenced Price records appears Missing POS This is the opposite of Non referenced POS above In other words items that have information in the Symphony Pro Object table but have no associated record in the POS table used to program the front end terminals Remember that this may include items that have been created but not yet sent to the POS table NOTE f you double click the number field a list of the items not in the POS table appears Missing Price This is the opposite of Non referenced Price above In other words items that have information in the Symphony Pro Object table but have no associated record in the Price table NOTE If you double click the number field a list of the items without a Price table record appears Deleted Items Symphony Pro keeps track of items that have been deleted from
108. ase When items that have sales are removed from the database they will still show up in the item sales reports but the deleted items will have no descriptor To remove items from the database Extract the item then use the B delete tool on the toolbar to remove it 4 6 2 3 Deploying Modified Items Sending Changes to Targets Modified records need to be transferred to the Symphony POS terminals The toolbar s 2 icon changes from gray to green to advise the operator that changes have been programmed on this record but they have not been transferred to the front end database s Using the instant deploy tool from the item programming window will send any modifications to the target terminals or stores in a multi store situation By default the Symphony Pro task scheduler is set up to automatically send all modifications including items to targets at a pre set time This means you can also force all changes to be sent by manually executing the Deploy All Changes event from the Events Tasks main menu option NOTE When you first create items some of the option check boxes will appear to be grayed out or 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 86 Symphony Pro User Manual 2 0 2 15 4 6 2 4 selected but gray You do not have to select and un select them The grayed out check boxes indicate that the database has no value for these fields neither yes nor no Rental Items Coniro
109. at the total price would have been 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 77 Set up 1 On each of the qualifying pastry items set the Promo ID POS Tab F383 to a common id number 2 Create a new PLU item called Pastry coffee duo 3 Set the sub department for this new item to where the revenue for the sale of the deal will be tracked This item is not set as Store Coupon or Vendor Coupon because we want to replace the individual price of each qualifying item to the price of the Pastry coffee duo 4 Set the price type of this item to D package price 5 Set the price of this item to be the meal deal price for this combo 6 Add a first qualifying record in the ECL tab of the new MEAL DEAL item Set this to type PID promo id and enter the promo id number you set on the pastry items in step 1 7 Add another record to the ECL table of the MEAL DEAL item Set this to ITM and entre the PLU number of the small coffee You have now instructed Symphony POS to sell the MEAL DEAL item automatically when the products on the ECL tab are entered in the transaction 8 Deploy all changes to the POS Hint This can also be useful when you want to sell many UPC2 items read price from label for a total price rather than the scanned price of each package of meat or cheese Such as on Friday evening when the meat counter is full and you would like to sell any 5 items in it for 19 99
110. ate section Gift cert valid for is used to determine the expired date that will be printed on gift certificates issued by Symphony POS Next number is the number that Symphony Pro will assign 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 26 Symphony Pro User Manual 2 0 2 15 3 1 8 5 to the next gift certificate issued This feature is not supported by the TEC ECR Printer section The Preview Maximized option is set to on by default and is used to determine the Report application s default Report Viewer window size When selected reports open Full Screen When not selected reports will open without using the entire screen area Re Init Printer Some printer drivers do not re initialize the printer between print jobs For example this means that if a previous print job was printed in Landscape the next job will also print that way unless the printer is reset Select this option to force the printer driver to re initialize to default settings for every print job it receives from Symphony Pro The Default selection is used to define that reports will be directed to the default windows printer If you prefer using a different printer for reports press the Select button and choose the printer Note that you can set a specific printer for any report that will override the settings you make here Refer to the report properties set up for information on how to set a different printer for a specific report
111. ations and configuration tools for several options New Open a new Report or Form template Open Open an existing Report or Form This opens a typical Windows file browser displaying the files in the default LBOSS Office Rpt folder Use the Files of type option to choose between Form or Report templates NOTE The Form Manager can open text type files for example Symphony Pro sql command files When a text type file is selected for editing the Form Manager locks or greys out certain options and tools that are for graphic use only Save To save the open template keeping the same name Save As Used to save a template under a new name Print Test Page Opens the Windows printer options panel allowing you to send a test layout page The template appears in a print pre view before being sent to the printer The test page doesn t contain data but is handy to view what the page will look like and verify the fields used Labels This option controls the label page setup in terms of columns and rows spacing between the labels both horizontally and vertically Also the label page margins Based on the information you enter here and the Page Setting option determines the page size the bottom portion of the label setup tool shows the number of labels per column and row 4 Labels Iof x Label size Gap between labels Label width f 500 in Horizontal 0 025 in Label height 2 000 in Vertical 0 025 in Page margins T
112. ber of items the amount of transactions per day and other factors Daily transactions which include PLU sales information are probably the biggest factor taking up large amounts of space Large amounts of data can also slow down the processing times for database operations Some database types are more robust but eventually even Paradox databases cannot handle the amount of data These tasks are automated with the Task Manager and are included in a default Symphony Pro installation Instead of keeping all daily data Symphony Pro provides automated utilities that consolidate sales information into weekly monthly and yearly totals The consolidation process is also automated by the Task Manager and greatly reduces the amount of space the information occupies in the database report tables Daily Maintenance Process As the front end Symphony POS terminals perform transactions they place the resulting information in both their Electronic Journals and Outbox The controlling Symphony Pro station picks up this sales data and posts it to the report tables in the database This creates many daily records that occupy large amounts of space in the database The daily maintenance process consolidates the information from all Symphony POS lanes eliminating many of the records For example during a daily period a front end lane has sold 300 PLU 1 Each time the PLU sold a record was created The Daily Maintenance process will combine all 300 records i
113. bles the edit tools on the toolbar allow you work with the selected record Modified As with other tables the a icon will change to 2 when a record is modified The flag will be reset after the modified record is successfully transferred to the front end Operator Enter the number this operator will use to log on to the Symphony POS system Password This number is not a compulsory field It can be entered for businesses that require a hidden entry on the front end terminal for security purposes It is possible to modify the password in the Symphony POS transaction entry screen or enter one if none exists The password is a 3 digit numeric value Print name Enter the descriptor that will print on the cash register receipt when this cashier is using an Symphony POS terminal Level This field is used to associate the operator with a security level to restrict usage of certain functions An operator with level 4 for example will have access to functions designated as level 4 and less 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 116 Symphony Pro User Manual 2 0 2 15 4 8 2 First and Last name Enter the operator s first and last names here Drawer Symphony POS supports dual physical cash drawers Enter the drawer number that should open when this cashier works on the register This feature is not supported by the TEC ECRs Language This field is used to determine the language of the mes
114. ce the directory is highlighted release the mouse button NOTE Directories can be moved up and down the list the same way as individual Tasks that is by selecting the directory holding down the Alt key and using the up and down arrow keys to move the directory 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 168 Symphony Pro User Manual 2 0 2 15 10 Monitoring Utility Watching the Front End Symphony Pro includes a monitoring utility that allows you to view the current transactions from any Symphony POS lane in the installation To launch the Monitoring utility open the Windows Start menu Programs Symphony Pro and select the Monitoring option The Monitoring utility is useful in watching cashiers activity during transactions Call you Authorized TEC Dealer E Monitoring Iof x File Edit Window Help S 4 e i On io ISIE Current Cashier Programmer 01 12 19 13 24 27 Pack of cigarettes 4 503 item one 1 10 Item taxable 1 993 GROCERY 3 55 2 993 al Item count Z This example shows the stand alone Monitoring utility Once open you must select which lane to monitor from the list of operational terminals The list is accessed by clicking the button Select the terminal to monitor by placing a check mark beside the terminal then clicking the check mark button above the list You can open multiple monitor windows simul
115. con displays the normal priority messages recorded by the system The ok check icon can be used to validate the data that has been collected and posted to the report database by Symphony Pro This option shows the number of transactions and the total that the system processed and compares the numbers with data stored on the registers The total in the difference column should amount to zero If there is a difference in the amounts it is very important to reprocess the data collected for that day A difference in the quantity is less alarming It means your system has functions that do not involve dollar amounts which do not have a counter programmed in the report totals Correct this in the totalizer setup of Symphony Pro or in the System settings under totalizer in Pos Setup The Lo log icon displays the table containing information that is recorded when files are exchanged with the Symphony POS terminals TEC ECRs There are 3 different views available they are accessed by pressing the logs icon successively The first view shows the information on files that Symphony Pro sent to the lanes for which no status file was returned to the backend The second view shows information on files that were received and not processed properly by a Symphony POS terminals TEC ECRs The third view shows a log of all the files transferred to the lanes Urgent Messages Viewing Urgent Messages Urgent Message will flash on the Symphony Pro Desktop whenever a
116. coupon is issued not implemented as of June 2003 CLF Client Level This coupon rule will limit the use of the coupon to customers assigned to the customer level determined in the Customer table programmed here This can only be used in situations where the Accounts Receivable module is registered for the installation not implemented as of June 2003 TTL Total sale Use this type of coupon to establish the total amount of the transaction required before the POS will issue the coupon Enter the total amount required in the Amount field not implemented as of June 2003 Cumulative Purchases The Cum field is used in conjunction with the Customer Accounts ONLY It is used to establish the tracking period for the coupon rule It can be set to issue the coupon every time the rules are met by transaction or over a set period of time In other words the POS will access the customer account to find the total purchase over the period determined by the Cum field not implemented as of June 2003 Method Qualifier The Method determines the amount of times the coupon can be issued during a transaction If no Method is set the default is Unlimited Once Only The coupon will only be issued once during any transaction Unlimited Repeat The coupon will be issued as many times during a transaction as the coupon s conditions are met Biggest Only or Smallest Only are used to limit the coupon to one item when more than one of
117. creen Press a select the fields you want to use to filter the item file to extract records Next right click on the field to be filtered If you right click an alpha field like item description a new window appears allowing you to select the Criteria used to filter the description The choices are available by using the pull down menu in the Alpha numeric window as shown below Filtering with an Alphanumeric Field 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 82 Symphony Pro User Manual 2 0 2 15 Alphanumeric field Equal to wu This example shows the Filter setting tool Equal to will list only the items that match exactly with the data you enter in the search field Begins with will list all items that begin with the same data you enter in the search field Ends with will list all items that end with the same data you enter in the search field Includes will list all items that include the same data you enter in the search field Not equal to will list all items that do not match the data you enter in the search field Filtering with a Currency Field When you set a filter in a currency field the search criteria is different as shown below Right click in a currency field such as price to obtain the filter window RICE x Currency field Equal to and cow _ This example shows the Filter setting tool Equal to will list only the items that match exactly w
118. criteria have been met in a transaction The ECL tab allows the user to create items as electronic coupons linked with a set of rules that establish when the coupon is issued The ECL tab displays the records created as the coupon rules It is possible to have multiple records programmed with different conditions that must be met to trigger the coupon For example you may want the POS to issue a coupon when a customer purchases a specific quantity of items buy 6 get one free or combination of types of items marked with a Promo ID The ECL tab records can be used to maintain simple or compound promotional rules The ECL tab table is dynamic meaning that depending on the Type field for each rule record the fields in the rule record contain values for the related type To use the ECL tab you must first create a new unique item code with a description subdepartment and value price fields In the POS tab of this item set the flag store coupon to yes The coupon s value in the price field is positive but because it is marked as a store coupon in the POS tab the front end will subtract the coupon s value from the transaction it is applied to Once the coupon item has been created you can determine the set of conditions in the Promo tab that will issue the coupon during the sale Example automatic discount by electronic coupon Imagine the case when you want to sell a coffee and a croissant for a total of 1 99 even though the normal pr
119. ct s template position The justify utility also has special Currency and Amount options for monetary fields Center on Page Places the selected object in the center of the template It does not affect the label text or field value s position within the object Copy Used to copy the object to the Form editor s clip board for pasting elsewhere in the template Font Opens the font panel allowing you to override the default template font set using the Configuration menu s Set default font option Changes the font for the selected object only Delete Remove the selected object from the template Condition This option is used to determine how the object behaves in multi page reports and if it should display zero values All Pages Use this condition if the object should appear in all report pages Last Page Only If the object should appear on the last page only First Page Only If the object appears on the first page only Zero Suppress If this object should not appear in the report if it has a value of zero 0 00 Formula Field and Prompt objects only Opens the formula entry box to use a calculation for the field s value NOTE f a field is not wide enough for the text that appears in it the text will be cut off at the field limit However if the field s height will accept a second line depends on font size the Form Manager will extend the text to the second line known as text wrapping Tools Top Bar
120. ctive batches This option does not affect the way that batches behave For more about Batch programming see the batch programming help pages in this manual Scanner The Maintenance application offers a utility to enter item codes from a scanner This can make it easy to quickly locate items in the database for programming The scanner must be programmed to function properly with the Maintenance application Use scanner If a scanner will be used to enter item codes for programming select the Use scanner option Configure scanner This utility is used to program the Maintenance application for using a scanner The utility provides a list of pre set configurations based on popular manufacturers models If your scanner does not appear in the list it can be added programmed and saved This is usually done by the Authorized TEC Dealer at installation time If you are unsure about how to setup the table please consult your Authorized TEC Dealer 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 47 scanner Setup Setting Communication Test About scanner model TEC LS 770 amp LS 750 v Advanced Cancel This example shows the Maintenance application s Scanner Setup panel Definition table Scanners can be programmed to read different bar code types and the way that they are read The Maintenance application uses the scanner definition table when accepting
121. d to view the results of the SQL commands in table format with the field numbers as column headers not as a formatted report after pressing the Test toolbar button Tool Bar Tools Test tests the currently loaded query and displays the results in table format Use this to test changes to the query and get immediate results View Qry Opens a panel displaying the current version of the loaded report query The panel also contains an execute option that runs the query displaying the results in table format like the test option Re Read If you make changes to the report file for example adding new prompts this forces the editor to re read the code and refresh the upper right pane that shows the prompts used in the code Save The save button is greyed out until you actually change the loaded query This saves the modifications in the sq file Close Closes the Report SQL Editor window If changes were made to the query the close process will prompt to save the modifications NOTE The editor has a SIL field decoder feature field numbers like F1024 While editing the code if the cursor is anywhere in a field number the field s description is displayed in the Editor window s top bar beside the report file name Click any F field in the query to see which field is referenced SQL Editor Cashiers sql Operator order number Files Query RPT F1185 RPT F1034 RPT F1031 sum RPT F64 as F64 sum RPT F65 as F65 sum RP
122. database using a filter and have the selected items sent to an existing batch Add this Item to Batch Send the selected item to an existing batch Other Edit Options Other Dynamic Edit Menu Options For most other tables the edit menu contains the same options and utilities as the toolbar Post Record is the same as the pall tool 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 51 4 6 4 Previous Record is the same as the _ _ tool Next Record is the same as the e tool Add New Record is the same as the a a tool Delete Record is the same as the ca tool Ignore Unposted Changes This is an Undo option that removes changes made BEFORE posting the changes Note that if you modify a record and move on to the next the changes are POSTED not to be confused with DEPLOYING You cannot undo modifications after posting using this option PLU Menu PLU Menu Option s The PLU menu provides access to all item related data types Selecting an option from the PLU menu opens the corresponding data table For quick access to the Item table use the PLU icon found on the Maintenance application s desktop Most other item related tables are rarely accessed after the original configuration and do not have desktop icons Item Probably the most used option it opens the PLU or Item table that contains the PLU s main information Sub Department PLUs MUST be linked to a
123. date portion of the calendar to navigate to the correct month or year Report Periods Because the Symphony Pro reports can cover different types of periods you must determine a Start date and an End date for each report Symphony Pro uses these dates to retrieve the appropriate data and generate a report Selecting a report period from the calendar s Period type box changes the way the calendar behaves when changing the date For example selecting Monthly in the Period type will cause the calendar to move ahead or back by monthly periods N B The period type totals are stored as separate records in the database As sales are received from the TEC ECRs Symphony POS terminals the data is posted into the daily report summaries Other period totals are not generated immediately as data is received Weekly totals are available after the last day of the week has been processed In most cases this occurs between Saturday night and Sunday morning Monthly and yearly totals are are available after the last day of the month or year have been processed The report database contains daily movement data for a specified amount of time Symphony Pro is designed to automatically purge the daily movement files The default system removes daily product movement history after 92 days This setting can be changed by a system administrator The system 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 136 Symphony Pro User
124. depending on a certain table For example a list of sales details per cashier each cashier has the same information such as cash in drawer total sales etc The report must display the same details for each cashier breaking the report into sections Trigger Fields are fields that force the report to be broken into bands sections or details for each record For example if the report deals with cashier details there should be a report section for each cashier s details The cashier number field would be the Trigger Field that would separate the report with each cashier record repeating the same details Title Fields are associated with the Trigger Field they are the title for the report sections established by the trigger field Following the cashier example above the cashier number field is the actual trigger but in the report section the title should be the cashier name not the number Field On Form is the report template field that contains the Title fields Total fields lists fields that should be added sum together in the report Fields in a report template file can also contain formulas that calculate elements to generate totals New page is also linked with the Trigger field when selected it forces the report to print a new page for every time the Trigger field changes value To continue with the cashier example each time the 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 144 Symphony Pro Us
125. does not in any way affect stock levels 6 6 Pickups and Loans Working with Cashier Pickups Loans and Declarations Pickups and Loans This Entry module option is used if your store balances cashiers in the back end that is to say from an Symphony Pro station Entries made here are used to compile the financial information used and viewed in the reports such as end of day financial and cashier reports The Pickup module is accessed from the Entry application s Module menu by selecting Pick up The pickup loan and declaration screen will appear The screen has two types of columns the gray columns cannot be edited and only show amounts that have already been posted The white new columns are used to enter transaction amounts by cashier that once posted are added to amounts already existing for the corresponding gray column NOTE f you have entered and posted incorrect amounts you cannot edit the grey columns To modify existing entries you must make a new perhaps negative entry for the transaction type in question For example if the declared amount for cash tender was supposed to be 1024 10 but was entered incorrectly as 102 41 and was posted you can either enter the difference as a new declaration and post which will add the new entry to the previous or you can enter 102 41 post and re start from zero 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 156 Symphony Pro User Manual
126. down the system 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 176 Symphony Pro User Manual 2 0 2 15 Auto load last file The Form Manager is a stand alone application It can be launched from a report s properties box or from the Symphony POS Windows menu Set this option to on if you want the Form Manager to re load the most recently used template at start up Auto repaint Some screen displays seem to have difficulty re drawing the template when objects are moved or modified Set this option to on if you notice that objects in the template disappear forcing the Form Manager to re paint the screen more often Metric The Form Manager can be set to use either metric or inch measures When selected this option forces the rulers and page settings to metric measures The Form Manager uses inches by default the metric setting must be re set each time you launch the application Object Inspector Is used to display all information about the selected object including object dimensions page position and other object attributes The Object Inspector can be placed anywhere on the Form Manager desktop or made to Dock on the right side of the window 4 Object insp Mi Ea FIELD Properties Data 0 500 2 658 5 684 All pages Zero suppress False Justify Left Number 59 Field desc Company FAX Font name Arial Font size 10 Font style 0 Formula Tag 12
127. e example below includes the base price field and the package price field from the price table If you access the Price tab you see that many of the price table fields are not visible on the Quick tab It is possible that your Quick tab may not resemble the image shown below In an effort to improve your productivity your dealer may have selected other fields on your Quick tab 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 54 Symphony Pro User Manual 2 0 2 15 ca q gt Bv tim F2 ltem number Activo Next 00000000000001 340 E A OREO COOKIES REG Over 50 Parent Promo Quick Object POS Price Cost Inventory Sales Picture ECL Sub Dept 1 Sugg Retail POS target PAL 3 40 i Grocery Peame Report code OREO COOKIES 10 25 H M Mtt 3 Dollar dsc chg Price required Method Type N Oty required gt Price Print Off Bottle Link Client ge Category Si aa i 111001 Food stamp Sj 2 Tarelink Divisor Yar Tare Family Not for sale Scalable 99 99 Manual Tare Inventory Tracking Label Brand M Inv M Ord E Print Christie Min 36 ROQ 1 Type Unit of mesure Size description Onhand 0 aBYCO gram 454 Gr This example shows the Item table s Quick tab The Quick page fields are explained in the help section for the individual tab they originate on 4 6 1 2 Editing the Quick Tab Editing the Quick Tab The quick tab fields can be edited to optimize
128. e Symphony Pro system to the targets such as price changes account data and all other data sent from the Symphony Pro Load Files Load Files Tab Settings During the first time set up of Symphony Pro a basic screen keyboard profile was selected to use the software The database tables with screen layout function lists etc were all created in the system If you need to load a second profile or reload the original set up select the Load files tab 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Symphony Pro Main Menus 31 Configuration Available loads Selectfiles Loaded 14D Pt630 Expension Basic Must load 5 4 2004 9 56 58 Aly Basic Must load Keyboard 800 x 600 5 4 2004 9 56 58 Aly Keyboard 1024 x 768 Sample 5 4 2004 9 56 56 Aly Keyboard 800 x 600 LRegisterENv2_1595 6 3 2004 11 42 08 A LRegisterENv2_1595 LRegisterENv2_1595 6 3 2004 5 52 30 Ph Pte30 N LRegisterENv2_1595 6 4 2004 3 44 18 Ply Pt630 PE Sample 6 8 2004 9 04 30 Aly Sample LRegisterENv2_1595 6 15 2004 12 55 42 F Touch 1024 X 768 LRegisterENv2_1595 6 18 2004 9 26 32 A lt D a lt gt Load selected files From disk Cancel This example shows the Configuration panel s Load Files tab The screen is split in two The choices on the left refer to the default screen layout and function files that the Symphony POS terminals can be loaded with and some sample product files Select the profile that you want to load
129. e application s display language English French only View Internal Process Watch what s happening behind the scene View Polling Status View which machines are online Execute Command File Force the system to execute a command or event Deploy Individual File Send one type of information at a time Configuration Panel Company information network and database configuration security system Date Conversion A calendar and date conversion utility Messages Send messages over the network to other Symphony stations but not to TEC ECRs Background Change the look of the Symphony Pro desktop Show Tips Helpful hints at startup Exit Close the Symphony Pro application stopping all communications Login Logging into the System As with any critical data system security is always an issue Symphony Pro offers configurable security levels so that users can only access functions that are available to their assigned security level For example you probably want the store manager to be allowed to add remove items but cashiers should not be allowed When a user logs into the system they can only activate or use options that their security level allows them When Symphony Pro is first launched the application runs at the no user level This means that launching most options or applications will open the login panel By default the user 7 is given the programmer security level meaning access to all functions and options Lo
130. e system The events set to run automatically appear with a date in the next event column 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 164 Symphony Pro User Manual 2 0 2 15 One of the most common uses of the Events Tasks option is to execute commands manually and can be used to force the system to execute automated commands that failed or did not execute automatically as programmed Description Schedule Deploy all changes Manual Deploy LOAD Manual PT600 lt DIR gt Deploy load to ALL Manual Deploy amp Replace Manual Deploy all amp Replace Manual Deploy screen Manual Update program Manual Send soft date Manual Daily maintenance Manual Auto 6 13 2002 1 00 Monthly maintenance Manual Auto 7 1 2002 3 00 Account maintenance Manual Account Cash maintenance Manual Generate interrest Manual Auto 7 1 2002 2 30 Backup Auto 6 13 2002 2 30 Execute Edit Add Close This example shows the Events Task utility The Description column displays the command s name The Scheduled column displays the command s execution status manual manual and automatic Auto only The Load column shows which Tasks or Events are set to run when Symphony Pro is launched The Next Event list the next time date for automated commands The Task Manager s option buttons are positioned below the list of system commands Execute After selecting the appropriate comm
131. e systems use alternate date formats The Julian date shows the year followed by the number of days since the beginning of the year This format is used in SIL data files so Symphony Pro needs to recognize this format You probably won t need to use this format Unix Date This is the date format used internally by PC s It is the number of days since December 31st 1899 3 1 11 Messages The Messages Utility Symphony Pro and Symphony POS software are designed for network use In some cases such as larger installations there may be several Symphony Pro stations such as a reception area price control station and manager s station The message utility provides a quick online messaging method between Symphony Pro stations and Symphony POS stations convenient for communicating from the front to back end of a store This feature is not supported by TEC ECRs 901 Cancel Send 0 0 Previous Next Create _ Delete This example shows the Symphony Pro File menu s Messages utility Using the Messages Utility To send a message to another Symphony Pro station or Symphony POS station select the Messages option from the File menu The Messages utility window opens with options buttons across the bottom of the display The main window area is for viewing messages only To senda message Click the Send button to open the message edit line After entering a message press the OK button to proceed A new pan
132. e to let you know that if you close the application the back office will not be available for communications or scheduled events Only shut down the application if you are sure that this will not affect the normal store operations Exit Use this option to close the Symphony Pro application Other programs such as Maintenance polling and other sub applications will also be terminated Whenever you choose the Exit button Symphony Pro warns you that closing the application will terminate the communication with the Symphony POS terminals and TEC ECRs This is a normal warning but several issues should be considered before terminating the Symphony Pro program When Symphony Pro is not operating the sales data from the Symphony POS terminals is not processed The data does continue to accumulate on each lane When Symphony Pro is re started the data is transferred to the back office and the report system is brought back up to date without user intervention Customer account balances cannot be retrieved when Symphony Pro is not operating Charge sales can be posted and the account data will be transferred and posted when the Symphony Pro system is restarted No store credit limit etc is verified No reports can be requested on the Symphony POS front end terminals if Symphony Pro is not operating Floating cashiers on the Symphony POS terminals have totals that are retrieved from the Symphony Pro machine whenever a floating cashier logs on T
133. ect the Terminal option from the menu and use the Add option You can also click on the blue bar at the top of the terminal list to activate that window Then the toolbar in the main window can be used to add a terminal the tool Symphony Pro will prompt for the Store number and the Terminal number The next step is to assign a Description for the terminal Below the descriptor window you select the terminal type The terminal type is used to determine which type of data it will receive For example you can add a terminal type called ECR if you were connecting a cash register to Symphony Pro rather than Symphony POS Then you would right click on the terminal type to determine the file exclusion list Right clicking on the terminal type opens the following window 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 125 xi File types available File types to ignore OUNT EA Use the window to set the exclusion files that are not sent to this terminal type For example if the ECR model does not allow printer model definition then you could scroll down the list and move Printer Ini to the right hand window The file list shows all the database tables then the INI files then the images SFiles and advertising files Define the exclusions and pres OK to return to the terminal programming screen When this data has been entered you will need to set the path that the server will use to se
134. ected vendor To remove a cost break from an item select the appropriate vendor from the Regular cost section then select the cost break information to remove and press the scissor button at the top of the Cost break section Accept the prompt that appears asking if the cost break information should be removed from this vendor for this item Quantity Break The quantity break field is used to enter the case quantities or units if purchased that way that must be purchased from this vendor to obtain the cost break Remember that you can have different levels of Cost breaks from each vendor For example if you purchase between 10 and 20 cases the vendor offers a certain cost but between 20 and 30 cases there is a better cost Each cost break level is programmed to reflect the purchasing information From To Both the from and to fields must contain valid dates for the cost break offer Double click the date fields to open a calendar utility making date selection easy You can also enter the dates manually keeping in mind that the date format for these fields follows the Windows Regional settings setup for date formats on the host computer Discount Enter the discount amount in dollars if the vendor offers a dollar based discount for this cost break Discount Enter the discount amount as a percentage if the vendor offers a percentage based discount for this cost break Unit Cost The Unit cost field is the calculated cost per
135. ecurity level required to change data or settings Column 4 Add Delete the minimum security level required to add or remove data 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Symphony Pro Main Menus 33 Configuration Company Email System Misc Host Cleanup Load files Enter the minimum level required to access the Back Office 6 Owner 6 Owner 4 Ass Mar 4 Ass Mar 4 Ass Mar 4 Ass Mar 4 Ass Mar 4 Ass Mar 4 Ass Mar 2 Cashier 4 Ass Mar 4 Ass Mar 2 Cashier 4 Ass Mar 4 Ass Mar 2 Cashier 4 Ass Mar 4 Ass Mar 2 Cashier 4 Ass Mar 4 Ass Mar 2 Cashier 4 Ass Mar 4 Ass Mar Cancel This example shows the Configuration panel s Security tab To assign security levels Start by assigning security levels in the Access column Select an option or table from the Access column by clicking on it Right click or double click to open a list of security levels Choose the minimum security level required to access the selected option Once a security level is associated with accessing an option continue by associating minimum security levels to the Modify and Add Delete columns of the option For example you may want to allow a cashier to have access to view items but not modify add or delete them from the system Once the required access level to items is set to Cashier assign the security level required to Modify items then the level required to Add Delete
136. ed 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 73 4 6 1 8 The Parent child fields are used to link items together for inventory tracking For example you purchase cartons of 200 cigarettes packaged as 8 packs of 25 cigarettes each The cigarettes are sold by both the carton and by the package You therefore need to create 2 items with separate UPC codes so that they both affect a common inventory level Here is an example for parent child set up Create item 1111111111 the UPC code for a carton of 8 packs of 25 cigarettes of Brand A Set this item 1111111111 to track inventory in the inventory tab Set the minimum and reorder quantity to the desired level In the cost tab select the vendor and set the quantity per case as 1 with a case cost of 24 for our example of course you can set your real cost here Enter the vendor item code if required on your system This is the warehouse number for the product Set the default vendor flag if not already selected In the Price tab set the price of item 1111111111 to sell as a carton For example 1 quantity for 32 Now create item 2222222222 to be able to sell a package of cigarettes of Brand A Price the item 2222222222 to sell for 4 25 for one pack Item 2222222222 would not be set to track inventory Item 2222222222 will have Parent child set to Active Below the active you will enter the item
137. ed or in focus table The selected table will always be on top of the others its top bar will be different than other not selected tables The table top bar colors are based on the colors that you have selected for your Windows desktop File Menu Options Login Logout and Language are identical to the same options in the Symphony Pro main application described in the Symphony Pro Main Menus help section in this manual Bubble help When toggled on the Maintenance application will show short help when the mouse hovers over an area that has hints SQL Command Warning This option should only be accessible to programmers You should only use this 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 45 4 4 1 option if you are certain that you understand SQL and are executing the correct command By running an SQL command you can inadvertently or even severely damage the data contained in the system database tables If you are unsure you should not use this option contact your Authorized TEC Dealer for technical support M SOL command Type a SQL command and press EXECUTE Please select preset SOL commands gt v Execute Save Clear Close This example shows the Maintenance application s File menu SQL commana option This option allows a programmer to either select an existing SQL command from the drop down list at the top of the window or manually ente
138. ed the transaction will be linked to the Main contact The main contact always appears as the first contact This feature is not supported by the TEC ECR First name Enter the contact s first name This feature is not supported by the TEC ECR Last name Enter the contact s last name This feature is not supported by the TEC ECR Language This field allows you to set the default language the system will display for this customer English or French Symphony POS will print receipts based on the customer s default language Account statements will also print using the default language This feature is not supported by the TEC ECR 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 109 Extension Is the contact s office telephone extension This feature is not supported by the TEC ECR Birth Enter the contact s birth date If entered it will be used to validate age restricted items This feature is not supported by the TEC ECR Home This field can contain the contact s main telephone number pager or other number The title to the left of the field is in red and can be modified by clicking the title and entering the phone type In the example shown above the title is Pager Note This field can be used to store additional checking account number for this customer On check transactions the Symphony POS will verify the main account number and all contacts of that account home p
139. ed bulk goods In this situation the items must be programmed in the Scale table Combined with programming from the Item table for Symphony POS terminals price cost etc the scale table programming can be sent to the electronic scale at deploy time Scale ol x ate ad By ltem code Target j PaL w helf life Product life PLU Type Class E E EO Serving size Price modifyer et werght m Blank fields _ Shelf life Product life Pack date Weight Unit price Total price This example shows a Scale table record Scale Table Fields NOTE Remember that the scale table only contains the specialized fields for scalable items The scale table data for items is combined with standard item programming form other item tables such as the price cost sub department etc Item code The scalable item s code is normally the same code as in the item table Target To establish communication with an electronic scanner the device must be a target and be part of a target group Because the Maintenance application does not include communication drivers for electronic scales the target record programming must include a reference to the proprietary device driver Product Description This is often a list of ingredients used by the electronic scale to produce a label when weighed 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 100 Symphony Pro User Manual 2 0 2 15
140. ed to determine whether or not an additional search line should be added to the current entries As you add multiple lines to the search you may realize that one of the entries is invalid Use the F11 Delete line button to remove a search line Use F12 Insert line to add a search line into the current search data The first step is to select a field to search by in order to display only data that is required For example if you need to see all transactions between 10 00AM and 2 00PM that included manual amount entries into the subdepartment 5 you would set the following 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Electronic Journal L Tracker 163 Electronic Journal Viewer Professional Ol x File Edit View Print Help Transaction Cashier Customer F11 Delete line Date Time Cust Store Terminal ETZ imeti 2000 01 20 09 28 09 on on Inser ine 20701700 6ikb i F4 F5 F6 F7 F8 Konuren Sahat Field N A Operand Sub Depttt Condition Time if 559 Jano Time zi zj ie ano z Sub Departr pal x E mal pal Ese Exit F2 Date Palp Prv PaDni Net F3 Search Initiating a search with incomplete data will display an error telling you which search line is incomplete The cursor will be positioned automatically in the field where the data must be added to assist you Note that in the interest of simplifying the data entry we have e
141. el appears waiting for the destination for the message In the destination panel enter the station number to send the message to Symphony Pro station numbers are a three digit numbers usually starting with 901 as the main back end station Symphony POS lanes are usually numbered starting at 001 You can also enter ALL to broadcast the message to all stations that are currently online 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 36 Symphony Pro User Manual 2 0 2 15 3 1 12 3 1 13 The Reply button is normally grayed out except when the station receives a message from another station Use the reply button to return an answer to the sending station The Previous Next buttons are used to review messages that have been collected and stored in the system The Delete button is used to remove messages that you do not want to keep for future reference Show Tips Show Tips Symphony Pro File menu Option Show tips is used to display helpful tidbits of information that we expect will make your usage of Symphony Pro more enjoyable Selecting this option opens a Windows style hints window Once open you can browse through the hints or configure the hints panel to open every time you launch the Symphony Pro application handy for new users Exit Exit the Symphony Pro Application The Exit menu option closes the Symphony Pro application On closing the application opens a warning messag
142. ennceesesSunenacerssessnuecUdesnesncesses 37 3 Special aeee EE E EE a secs cu cgice suena cae et ccucseeeustactes cone Ee e aa aeie aaa EEE E aA tecese 38 C an m C O oE a E A E E E E E T 38 Part IV Maintenance Application 39 1 Maintenance Main Menus sssssssueneennnnnnnnrnennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nenn nnnnnn nnmnnn mnane nnaman nannaa 40 2 Common Data Edit Toolbars sssssasesunnennnnnnnnnnnnnnnnnnnnnnnn nnnm nnnnnn sebeuees sneeteeteateecetieceuvessebeueetaneetee 41 3 Displaying Data LISIS ececrninenren a eed ited ect ceee bade we edb bace dedetied cteueeaesecenns 42 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Symphony Pro User Manual 2 0 2 15 4 File Men ara aaa aaa r aaa ae Aaaa a arae a Aaa aaea paa Aaaa Aaaa pa raaa OAA caused touaueseds canteussunsaaues accent 44 ltem Options oa ensar aaraa aa aea Aaaa Aaa rana dae RA NAAA E Aaaa ne Kaaa Aaaa a NAE aD 45 Other File OpPt NnS sissisotaan aerasi aaraa aaa a scbecetersedesvecetecepaec asio a Eaei 48 BS BOR MGA ee E E 49 HeMOpHONS c eea eas a aaae a a re cesta e a e Ee a a aae e r Na ae paa e aa E aE a 49 Other Edit Option PENE E E EE E E EE A E E E E EEE 50 6 PLU MENU aaa ar rr aaan ear Tarara a a aaaea n ara a A aaaea E an arre eaaa a aaea eaa E aaa anaE ao Ahaaa a raa saanane 51 ee E E E E A T E E A 52 QUICK TaD E A E R 53 Editing the Quick Tabi i22is scecccvesiassdescadaccs sips cdassndncuteinas dadepzecuascpe
143. epartment or have no other association in the system to get a special report on item sales Categories are user defined you must program the Category table before assigning items to categories This field is numeric up to 6 digits Kit Leave this field blank for normal items Set this field to create a kit only A kit is used in some businesses to track multiple inventory items when the kit product is sold Note that when the Kit field is selected the Cost tab becomes a kit tab to allow you to enter the content items that make up the kit Family Like the Category the Family field is not compulsory but allows you to link similar products for comparison reporting For example if all soft drinks are in one sub department you may want a report comparing sales of different colas or perhaps the most popular size The Family field is user defined enter the numeric Family code up to 6 digits 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 57 Report Code This field is numeric up to 6 digits The Report code is another non compulsory user defined field that allows you to build specific report groups for certain PLUs Item Detail box contains item specific information about Brand This is the item manufacturer s brand name User defined not compulsory up to 15 characters Unit of Measure If this item is scalable enter the measure used to calculate sale by weight User de
144. eport formula BLD This example shows a Totalizer table record The totalizer number determines the section and position of each total on the default report system included with Symphony Pro The description is used by the report program to print the description of each total on the report Alternate descriptor is used on receipts and reports when the second language is called by operator or by customer Files determines which report database will be updated when the totalizer is used The file names are internal to Symphony Pro and were programmed at installation time We suggest that you consult your TEC Dealer if you require specialized reports Debit credit and General Ledger are all used to output data for an accounting system This requires a special interface If you wish to send report data to your accounting package please contact your TEC Dealer Report Section Symphony Pro reports make use of sections for example a portion of the report may show the negative transactions that reduce net totals Tizr sequence This number is used to sort the report section If more than one record has the same sequence number they will show up together ordered by their totalizer numbers Report formula Symphony Pro uses this field internally to perform special calculations or format the font behaviour of this report line NOTE n order to use the Client Sub department report or to obtain sub department or department
145. er F2 oo0000000000001 OREO COOKIES Over 50 Parent Promo Quick Object POS Price Cost Inventory Sales Picture EGE Category Alias 111001 E Kit Family Report code mm la Item detail Brand Christie Unit of mesure Size description gram v 454 Gr Comment pmo O Object Tab Previous Top Next 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 56 Symphony Pro User Manual 2 0 2 15 Item PLU Maintenance Object Tab The Object table contains additional information for each PLU When combined with the PLU s item code and descriptor the Object table information provides a detailed identification for each item in the system NOTE Remember that some of the settings on the Object tab are also available from the Quick Tab Modifying data on the object tab modifies the same data field if it is located on the quick tab ot sh q gt Bv fm F2 5 ltem number Aata Next 34 E a OREO COOKIES REG Over 50 Parent Promo Quick Object POS Price Cost Inventory Sales Picture ECL Category Alias 111001 Bw Kit Family Report code E Item detail Brand Christie Unit of mesure Size description gram v 454 Gr Comment pme This example shows the Item table s Object tab Category is not compulsory It can be used to link items for reporting purposes only This can be used to associate items that are not in the same sub d
146. er Manual 2 0 2 15 5 8 process generates details for another cashier it forces the report to start a new printed page Page 1 forces the page number for that report section to be numbered starting at one Report SQL Editor Modifying Symphony Pro Report SQL Code The Symphony Pro reports use a combination of proprietary commands and SQL code to generate the queries that extract information from the database tables for reporting The report properties include a sql file and combines it with a report template file that controls how the report will actually appear NOTE This help document explains the Report SQL Editor tool not how to program report queries or other Symphony Pro or SQL related commands TWWARNING The SQL editor should only be used by programmers Tampering with or editing the SQL code within report files may damage them causing system errors when launched Consult your Authorized TEC Dealer if you have special reporting needs Once a report file has been selected from the Report Selection tool right clicking it opens a menu The Property option opens a panel that contains the report s configuration The name of the command file for the report is entered in the Sql file properties field To the right of the sql file name the Ed button opens the Report Editor displaying the Symphony Pro proprietary commands along with the SQL code required to extract the data for the report 3 SQL Editor Cashiers sql
147. er of customer levels can be created M Customer level of fb gt v Level number gt Description Special Level 2 Price level Discount 5 This example shows a Customer Level table record Level Number Enter the level number to be programmed Description Enter a brief description of this customer shopper level Regular gold card super saver etc Price level Enter the price level that members of this customer group will receive Discount Enter the discount that members of this customer level will receive on discountable products Risk Level Table Risk level Table Programming NOTE Account Related Maintenance is an optional module availalable from your Authorized TEC Dealer If this module is not purchased in addition to the Symphony Pro Software the following options are not available Risk levels are required to establish credit parameters and check cashing privileges An unlimited number of Risk levels can be created An unlimited number of customer records can be assigned to each risk level This feature is not supported by the TEC ECRs 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 111 IM Risk level Cu fe 5000 credit Max Credit 5000 Check limit 5000 Ck change limit ooo Ck week limit E oo Accept check Poo Interest rate This example shows a Customer Risk Level table record Risk level Enter the number to be used for thi
148. erest calculation is a scheduled task called Generate Interest found in the Symphony Pro Events Tasks menu but can also be triggered manually 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 112 Symphony Pro User Manual 2 0 2 15 4 7 4 4 7 5 Account view NOTE Account Related Maintenance is an optional module availalable from your Authorized TEC Dealer If this module is not purchased in addition to the Symphony Pro Software the following options are not available The account view option is an easy method to open the account tables simultaneously It is designed to simplify the operation but is really no different than opening the customer the risk and the client level tables individually This feature is not supported by the TEC ECRs Discount NOTE Account Related Maintenance is an optional module availalable from your Authorized TEC Dealer If this module is not purchased in addition to the Symphony Pro Software the following options are not available The discount table is used to control discount rates offered to preferred shoppers The discount table functions as part of the preferred shopper module Contact your Authorized TEC Dealer to order the option if it is not licensed This feature is not supported by the TEC ECRs M Discount ae E Cr Bo Sub department fil Grocery Client level 1 Regular customer MPF1 Sale Discount rate Cost NO NO NO YES NO Understand
149. essful For example 11 08 27 300 Send Key MailSlot 11 08 27 520 Mailslot received Key info 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 16 Symphony Pro User Manual 2 0 2 15 3 1 4 2 Process Viewer Menus Controlling the Viewer Internal process viewer menus The options and controls available in the viewer utility control the viewer only not the actual internal system processes In other words you cannot stop or freeze the actual internal processing system from the internal process viewer Files Menu Stop This option stops the viewer at it s current display line and behaves as a toggle In other words clicking the first time stops the viewer from displaying more lines and puts a check mark beside the menu option Clicking the second time restarts the viewer removes the check mark and continues to display lines All internal processes continue as usual this does not stop actual internal processing Although similar to the Freeze button the stop option skips all process lines or activity between the time it was stopped and when it is restarted The activity or processes that occurred during the time the viewer was stopped will not be displayed Freeze The same as the button found at the bottom of the viewer this option freezes the viewer at it s current display line It behaves as a toggle in other words clicking the first time freezes the display clicking the second time unf
150. esults Select the Deploy individual file from the Symphony Pro File menu A list window opens showing all available data tables and configuration files From the list select the file to deploy If you need to overwrite the data on the Symphony POS terminal TEC ECRs with the data from the back end database select replace see note above Click the Deploy button A window opens displaying a list of available terminals and terminal groups targets Select the destination terminal or group Press the OK button to send now Cancel to abort Configuration Panel Basic Symphony Pro Set Up Information WWARNING Most of the options available in the Configuration panel control how Symphony Pro behaves Tampering with these settings can cause serious system failure Please consult your Authorized TEC Dealer before changing any settings Symphony Pro uses a basic configuration file to keep track of global application information for the installation The configuration panel is divided into tabbed sections Company Company name address and other information used to personalize report pages etc System Store number database type server and office disk location and other installation setups 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Symphony Pro Main Menus 21 Misc Various system options and settings Host For multi store situations only used for the head off
151. fined not compulsory up to 4 characters Size Description For scalable items the actual weight in terms of the Unit of Measure For other items the packaging size User defined not compulsory up to 9 characters The Comment field allows you to further describe the item particulars This is not compulsory and user defined Enter up to 40 characters The object tab also provides access to the Alias table links The alias links are used as alternate search codes for the PLU on the Symphony POS system Add or delete an alias link by using the toolbar located below the Alias window Note that the alias item links are not available with an ECR front end terminal The Symphony POS database receives alias table updates The ecr based terminals do not allow alias to be used to search for an item NOTE Symphony Pro can be configured to generate item sales reports on most of the above fields 4 6 1 4 POS Tab Item PLU Maintenance POS Tab NOTE Throughout Symphony Pro records from different tables have check boxes to activate the option When a field appears to be grayed out it is not active This is true whether the check mark is selected or not A check box with a grayed out check mark is the same as a blank check box This is a peculiar default behavior of the database system used with Symphony Pro 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 58 Symphony Pro User Manual 2 0 2 15 ca of q g
152. formation but listed alphabetically according to the operator names The data list s left column will contain the data from the field selected The Symphony Pro program has 2 different styles of search windows The first is fixed and the data and fileds included in the window cannot be changed Here is a sample of a simple search window M Vendors M Select 8 TB Search Query select F27 F334 from Vendor where F1001 i 1 Vendor 1 Best Supplier Ltd Best Supplier Ltd Hitchcock Foods Contact name Woodstock Ltd Kraft Foods Address 1 ABC Foods Misc Fruit man Vendor name Address 2 v Cancel Once this type of list is open you can search several ways You can use the scroll bar to search manually or you can enter the first few letters or numbers if the field is numeric of the data you are searching for in the Locate box The search is eft justified which means that when you begin typing a description in the search table the cursor will move to the record in the table that meets the search criteria For example searching for the description bread in the PLU database descriptor field will move to the section of the file beginning by b Next it will attempt to move ahead to br If it finds br it will attempt to move to bre As soon as it cannot find the full description you searched for the cursor will stop moving and display the first record it finds with as much as possible of the descriptor you 2005 TO
153. ften there is only one POS target for items all terminals except in multi store situations for example where some 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 50 Symphony Pro User Manual 2 0 2 15 4 5 2 stores are under different state taxation laws You can delete POS targets from an item if they are no longer sent to the target to delete Items must have at least one 1 valid POS target Delete PRICE Target The PRICE targets are the terminals that the price is sent to Once again in most situations there is only one Price target all the terminals In multi store conditions some store will not have the same pricing It is possible to remove unwanted price targets Items must have at least one 1 valid PRICE target Item List Per POS also PRICE COST Target In situations where there are separate targets for pricing or POS information you can list the items that are in a specific target for PRICE COST or POS targets Previous Next Add Delete Record These options are the same as their toolbar counterparts Calculate Price Before using this option items must have a cost and a value in the Projected field You must also decide which method Symphony Pro will use to calculate the item price based on cost Margin or Markup For more about Margin and Markup please read the Price tab help page below To read about how to set Symphony Pro to use the type of calculation you would like to u
154. gin Use this option to sign onto the system with your user name and password Open the File menu Selecting the Login option opens the Enter login panel Enter the user number from the keyboard see note below about user numbers Press Enter You can also double click the data entry area to open an on screen numeric keypad useful for touch screen situations 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Symphony Pro Main Menus 13 NOTE Symphony Pro uses numbers for users you cannot use alpha characters for users The users their assigned levels and the security level configuration are accessed in the Maintenance application NOTE 2 Symphony Pro restricts the use if level 7 operator for select entries It is not permitted to use an operator assigned level 7 security for continuous operation Symphony Pro warns against the usage of level 7 security settings and aborts processing whenever you sign on with an operator using level 7 security 3 1 2 Logout Logging off the system To maintain data security and to prevent unwanted access to the system it is important to logout or log off the system when you are not working with it Logout Use this option to sign off the system leaving the application on the no user security level NOTE Symphony Pro will still execute any scheduled operations including polling or other communications even if no user is logged 3 1
155. gramming Overview Besides the Sub department and Department tables there are other tables that contain information that links to or is used by items Each of these tables is editable using the common tools from the table toolbar Once a table is selected for programming as with other tables in the Maintenance application the File and Edit menus may contain specialized options for that table Bottle Link Table Keeps track of all amounts collected from sales of items that are linked with a bottle Tare Table Scaled items are sometimes wrapped or packaged The Tare table keeps a record for each tare amount that must be removed from the total weight of a scalable item Category Table An alternate reporting group the Category table contains a record for every Category in the system Price Level Table Items may have multiple prices based on price levels Edit this table to create remove or modify price levels Mix amp Match Table to associate items for pricing deals The Mix amp Match table stores the records for the pricing deals but is not actually sent to or used by the Symphony POS front end terminals It helps the item programmer select the correct record for special deals Vendor Table To keep track of all vendors in the system Scale Table Special table that contains information for items that are scaled then pre packed with a label that contains the price of the bulk in a code that is scanned at the POS The Mainten
156. gt AJ fm ltem number F2 Active Next 400 E OREO COOKIES REG Over 50 Parent Promo Quick Object POS Price Cost Inventory Sales Picture ECL Cost target PAL Regular cost Cost break 4 gt Kraft Foods Vendor 202 Quantity break ltem code 202202 From Case Cost 24 31 00 F7 To Remark Discount Default we Discount Unit cost 129 Unit cost This example shows the Item table s Cost tab Cost Target The target applies to both the Regular cost and Cost break sections below In most situations the default PAL target does not need to be modified since the item has only one cost per vendor However in multi store situations costs may vary from store to store even from the same vendor often because of regional differences The Cost target determines which store or cost group the cost applies to For items that have more than one cost from the same vendor select the correct cost target to modify The Cost tab is divided into two 2 sections Regular cost and Cost break The Regular cost section 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 70 Symphony Pro User Manual 2 0 2 15 deals with the normal cost for this item when purchased in the usual quantities The Cost break section deals with purchasing options from the selected vendor Each vendor for an item can have multiple Cost break setups Note To work with each section use the tool ba
157. gudesscadpectstaas sad egseces Since eles indncehbdies dadepticnsaindea 54 Object Tab 55 POS K o E E A Anis A E E E E E EAA A EE E A 57 PIGG Wal sessccecsitizi csaecigacedecvezceassvaccstacuceseaae a a a a 60 8 ofe e E l o EET A E E A E E T E 69 Inventory Tabs iiie aiaa di PG ae di ie ie dik 71 Sales Tab Picture Tab GUHA cies T EEATT AT EE E E E pda vies api ansiads ote abaatssinets Wittab wtiex dinette inate eee ste eee itive Aion elias sti te Se Ne Working With eM iccci c2cce cscetsccesccee cc cescccrecacercescececavcesacte cteseeect ean cdvcevcauedateesncteseestencrvenesvsee a Vaa PUba raadi daisses viiia 81 Filtering and Global Modifications sisisi aaa aa aiaia 81 Add Copy Delete Wterins ic cssic feces csedcustencectdecadiussseaetedaheadecdstdageceencnddie sateacdasaadeeuataaaeededapdiessineevs teptaesetendie 84 Deploying Modified Items aiisiis aai naeia iaiaaeaia aisan E E 85 Rental ItemS eeeeee Item Label Setup Sub departiment Table i222 02ccscccenciecscceccersccestocsenteesnctencedecesscheveacessaadseveecuejencedsaes setessecesteceenteennetecctsetegecteseaapeaded 89 Sub department Programming sisisi iiini isini ainara did ddalinteenadlaaiee vanadate 90 Department Table iiss cccc ficcctececccctcecsedeccstcecseesccdereecestenscancteneescccssues sdtcctapececey sacedeteesteccheesscdeceaehctersencesctessttestecsyeeesen 92 Department Programming 92 Other tem Related Tables rrr raaraa ar aaa ar etaar apar
158. h remote data communications Under normal circumstances LRemote will be used to transfer data between Symphony Pro stations found in different locations In order for this to occur you need to set up parameters at each side Create an Outboxhost folder on the hard drive of the Symphony Pro server in each store See the related programming on the Symphony Pro File menu under Configuration and Host tab Terminal HQTerminals required at Headquarters to transfer data to remote stores The headquarter terminal list will include a terminal for each back office machine in each store Each of these terminals will have its Inbox You have a choice as to whether report data is available per terminal for each store or whether the report data from each terminal in the store is merged into a common total for the store Related flag in Symphony Pro File Configuration menu under Host If you do not want merged data then you need to create each terminal in each store at the head office If you decide to report consolidated per store then you only need to create the back office terminal as we have already explained Most businesses will probably want to report consolidated sales only so they should not forget to set the Merge lane data flag in the Host configuration tab If you need to report on each lane individually at the head office then you must create a terminal for 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance App
159. he Paradox type of database MSSQL databases do not require Packing This process occurs on a regular basis run internally by Symphony Pro You should not normally have to run the Pack command It is described here to explain why it exists as a utility When records are deleted from a Paradox data table the record is really just emptied of any values The physical space the record occupied in the table remains During normal use the data tables are added to and have records removed on a regular basis taking more space than actually required The Pack operation seeks and removes these spaces from the Paradox table structure diminishing the table to include only the records that contain data This process occurs on a regular basis run internally by L BOSS You should not normally have to run the Pack command 13 Glossary Glossary of Terms Back End The office terminals or stations that run Symphony Pro used for the management aspects of the store controlling the data for the front end Category A user defined key that items can link to for combining items either for reporting or global modifications CID Cash in Drawer but often used to describe any tender type that accumulates in a POS drawer Command File Executable file that contains proprietary Symphony Pro commands along with SQL code used to interact with the database Command files in Symphony Pro often use a sql file extension Compute Calculate or re calculate da
160. he Symphony Pro folder at installation time The LBOSS pdf document is the manual in a printable format with a table of contents index and page numbers To view print the LBOSS pdf document requires Adobe Acrobat Reader You can download the reader from the Adobe website free of charge at http www adobe com products acrobat readstep2 html To print a single page from the help viewer Select the page you wish to print 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Symphony Pro User Manual 2 0 2 15 2 3 Click the print button at the top of the help viewer A panel will open asking if you wish to print all the topics If not already selected choose this topic only Print the page To print the entire paper manual Make sure you have the Adobe Acrobat Reader installed Use Windows explorer to locate the LBOSS folder Select the SYMPHONYOM pdf file it will open the Acrobat Reader You can view the manual on screen or use the Reader s print utility Understanding Communications Polling Process Polling is the act of collecting information from Symphony POS stations and or TEC ECRs In most cases one back end station collects the sales and other information from the front end stations storing the information in the database In a cash register systems polling takes place once at the end of each sales period often day end In these types of systems there is norm
161. he floating cashier balances are not available when the Symphony Pro Controller is unavailable No financial reports for the TEC ECR can be taken from the Symphony Pro back end station Scheduled task events will not run until the Symphony Pro software is restarted 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Symphony Pro Main Menus 37 3 2 Modules Menu Modules Menu Options Symphony 001 905 Fie Modules Special Help Report Events System ready 905 114 outstanding The Modules menu option is used to open other applications available from Symphony Pro These include Pickup This choice will open the pickup screen Pickups are also available directly from the Entry main menu Maintenance This is the database information editor viewer It is used to maintain database tables items operators and other system information Reports Symphony Pro includes tools to generate view and print reports lists labels etc It also includes access to the report configuration settings Report system help files PosSetup Common configuration of Symphony POS front end stations screens peripherals etc Use the Symphony POS help file link to access help on the Symphony POS Setup application The Poshlp chm file can also be opened individually from the LBOSS folder or from the lane s POSWIN folder A printable version of the file can be obtained from your Authorized TEC Dealer This feature
162. he polling viewer uses Window s regional settings to determine language This means that the language specified in Symphony does not control the language displayed in the viewer To change languages you must change the settings in the Window s Control Panel Regional Settings utility f Polling Ka ae File Help Status information 21 17 12 370 Polling 001 001 21 19 26 670 Polling 001 001 21 21 39 590 Polling 001 001 Terminal transfer list Store Term Status Description Running Terminal 1 This example shows the Polling Process viewer Menu Options 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 18 Symphony Pro User Manual 2 0 2 15 File Menu The File menu has two options Close Closes the viewer leaving the polling software running it s icon visible in the Window s System tray Quit polling Closes the viewer and also stops the communication process You should only use this option if you are certain that you want to stop communications all together Once the polling utility is stopped you must exit and re launch the Symphony Pro application to re start it NOTE You can also launch the polling viewer by double clicking the system tray icon or right clicking it and selecting the View status option The context menu right click also has both the Close and Quit Polling options explained above Viewer Display windows Top window Each line displayed in the
163. he toolbar is common to all tables you edit NOTE f you have the Bubble help set to on you can hold the mouse cursor over a tool to see a short description of that tool s function To set the help on or off close all data tables then open the File menu The help bubble option acts as a toggle displaying a check mark when set to on Top Bar Tools ath D gt By The e tool allows you to post the changes to the record within the table being accessed The E tool is used to add a new blank record to the table you are working with To copy an existing item to a new item or to replace an existing item with a new number enter the number directly into the item number field You will then be prompted for the action you want to take The LJ tool is used to delete an existing record from the table you are working with The x tool is used to undo changes that appear on the screen but that have not yet been posted It will not undo changes that have been posted The 4 tool is used to go back to the previous record in the table you are working with The L tool is used to go forward to the next record in the table you are working with The a tool is used to send the modification made to the current record to the POS terminals immediately This icon changes color to green when a modification has been made to a record When the record is deployed the icon will return to the normal color displayed here The M tool is used to approve all change
164. his makes the Projected and Actual margins different The MARGIN calculation decides how much to markup the cost to achieve the target profit margin establishing the selling price An example of a margin calculation An item costs 1 00 and you want to make 30 profit Symphony Pro calculates that to make 30 profit the item s sales price must 1 43 note that this is a MARKUP of 42 9 If you have selected to use MARKUP The markup is based on the target markup entered in the Projected field The Actual field shows the true markup after calculation If the Projected markup calculates evenly the Projected and Actual fields will show the same amount It is also possible to set the Last digit field to force Symphony Pro to calculate the markup then substitute the last digit for example all prices end in 9 Symphony Pro just replaces the last price digit For example you enter 9 in the Last digit and the item s price calculated by markup is 1 81 Symphony Pro will use 1 89 or if was is 1 89 If the last digit is 1 and the price was 1 89 Symphony Pro will use 1 81 Often this makes the Projected and Actual markups different The MARKUP calculation takes a percentage of the cost and adds it to the cost to obtain a selling price An example of a markup calculation an item costs 1 00 and you want to markup the item by 30 Symphony Pro calculates 30 of the cost 0 30 and adds that to the cost to obtain a sales price
165. hone number field for a matching check account number So if you get a bad check from the customer you can refuse checks from all his accounts this way without creating more account records You only need to add contacts and place the check account number in the home phone number field This feature is not supported by the TEC ECR Cellular This is an alternate number for the contact This feature is not supported by the TEC ECR Email This is the contact s email address entered here for office reference only This feature is not supported by the TEC ECR Remark This is a per contact message that can be programmed to appear on the POS display when this account is used This feature is not supported by the TEC ECR Note If the current cashier s phone number matches the account phone number or the account contact phone or cell number the transaction will not be allowed This is to prohibit cashiers from using their own account to sell to themselves or to others with their own account discount This feature is not supported by the TEC ECR Associating a Photo with a Customer Symphony Pro and Symphony POS can also be configured to display a photo of the customer ideal for visual confirmation The photo can be for office use only or also sent to the front end The Symphony POS screen must be programmed to display the photo when the account number and contact number is entered at the Symphony POS This field is not supported by the TEC ECRs
166. i store environments It allows you to select a different cost zone for your products being received It is compulsory to enter a remark for tracking purposes The Load all items flag can be used when you want to view all items that can be received for the vendor you have selected If you have not selected the Load all items flag Symphony Pro will display a blank form The cursor will position itself in the PLU field If you know the product code enter it If not press Alt Enter for a list of items associated with this vendor You may also press Enter to position the cursor in the vendor code field where you can find the item using the vendor s code Once you locate the item the cursor will move to the Cases field to allow you to receive by case Press Enter to switch to the Units field if you want to receive by unit count Confirm the cost for the line entry and press F2 Add to accept this line You may also press Enter when the F2 Add button is highlighted At any time in the receiving you can modify a previous line entry by entering that product code You can delete a line entry with the F3 Delete function You can modify the current cost record by pressing F4 Cost To view movement information on this product for today s date press the F6 Info button Select the 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 152 Symphony Pro User Manual 2 0 2 15 Auto refresh flag
167. ication 101 ae ex 1 v Batch number 101 E Discountable Promotion bal Description weekly 2004 07 16 From 7 16 2004 Promo identifier PROMO101 PAL To 7 19 2004 pe ___ Pt_ 0 Pico _ Miy_ Metted Pek Qty E oooo0o00000001 fi oooo00o0000002 lt D UNCLE BEN S RICE F6 Add item F nd code F8 Delete item Portable device This example shows a price change batch in the Batch mode editor Adding new Batches Batches are created by accessing the Batch Mode under the PLU menu option in the Maintenance application You can add a new batch or copy an existing batch to a new batch the same way you add anew PLU or copy an existing PLU To add a new batch press the B toolbar icon To copy an existing batch locate the batch you want to copy to a new one and then enter the new batch number Select the appropriate Copy action when prompted For each batch you create we suggest you use a different name to be able to locate the batch easily in the future You can also enter a batch Promo identifier that will be used for report purposes at a later date Enter any 10 character descriptor as Promo identifier The batch type must be selected from the pull down menu above the date selection boxes Select Promotion when the batch has a start and stop date such as in a weekly ad special or in an long term everyday low price promotion Enter the beginning and ending date for the batch Select Change price when the goal
168. ice Cleanup Database maintenance options Load Files Used to bring information into the database from external sources Security Assign user access levels for functions and tables Configuration This menu option opens the Symphony Pro configuration menu described in the help pages below this heading Email System Misc Host Cleanup Load files Security Company name TEC America INC Address 4401 A Bankers Circle City prov state Zip Postal code Atlanta Georgia 30360 Phone number 770 449 4030 Fax number ooo F Allow multi store selection Compiled date 1 22 2004 Cancel This example shows the Symphony Pro File menu Configuration panel 3 1 8 1 Company Company Tab Settings The Company information is normally entered the first time you launch the Symphony Pro application This information is used throughout the application For example when report pages are generated Symphony Pro uses the company name and address to personalize the printed and on screen result Enter your company information in the appropriate spaces Allow multi store selection This option is used to determine if this Symphony Pro installation will control multiple stores for pricing inventory etc When selected this option will affect certain utilities 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 22 Symphony Pro User Manual 2 0 2 15 throughout the Symph
169. ice is 2 48 combined coffee at 79 and croissant at 1 69 You cannot use a mix match group because 2 of either product would trigger the 1 99 price and you don t want to allow 2 croissant or 2 coffee to be sold at that deal price So we move to the ECL table and create a new item that will give a 49 discount when a coffee and croissant are sold together Set up 1 Create a new PLU item called Coffee amp Croissant promo 2 Set the sub department for this new item to where the discount will be reduced 3 Set the Store Coupon flag on this item it will make the price negative so this PLU acts like a coupon 4 Set the price of this item to be the price reduction price for this item combination 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 76 Symphony Pro User Manual 2 0 2 15 5 Add a first qualifying record in the ECL tab of the new Coffee amp Croissant promo item Set this to type ITM and enter the PLU number for the Coffee 7 Add another record to the ECL table of the Coffee amp Croissant promo item Set this to ITM and enter the PLU number of the Croissant You have now instructed Symphony POS to sell the Coffee amp Croissant promo item automatically when the 2 products on the ECL tab are entered in the transaction 8 Deploy all changes to the POS Pee atx gt By tim ltem number F2 0000000009001 Active Next Coffee amp Croissant promo z Over 50 Promo Quick Object P
170. iesescsevscoseeveccesedenececscsteesvctenssencsevecetecrsccssesstesedeseicevsetenesedcssvscezerveseesedeteseesesier 14 Process Viewer BUttOnS ccccecceeeeeeeeeeeeeeeeeee ee ee eee ceaaaee sees ete aaeeee seed ceca gaeeeeeeeecaaaeeeeeegeccaaeeeeeeeseeeneeeeeeeneeeaa 15 Process Viewer Menu atrisina iai rinira ce aa Sect ected foes thet apd celta aa tek dies aaa sels eee lean eed 16 View Polling Status esien aranondoa daana aeaaea aaan Kaaa Aee LA aAa dee ERa Ea Aaa eaaa Aaa Naaa sdevectereandeaesunestdereacads Execute Command File Deploy Individual File cscsssesseeeerseeeeeee Configuration Pan l si cozcisssicscee cece cd Sccsteczeccectcnseze pectic tess ce ivactensscen vies edteitaneecee se cvzcvecsecees cnneissectveduue se dvciveccseesucensaniies ORINDA sane me cane sx ec teen cee tec E E E ceamn E E E A E E tvecesseceeencevexn mene tres Email System Misc Host Cleanup Load Files A E ciate Sore sae aes sc were came See ea ce E ssa dua edeaieea sss su vags seesads sachan inca cents E A T Send urgent message to Symphony Pro secsseeesseeeseecesneeeneenseesseeenenessneenseesnenseeneeseeesseeensnessueesseeseeeenseesseeesseees 34 Date COMVErSION ienccicteicsssccavesesscenececcetscscscscsacenersicessccnnedesscstesetctvndsenevavsceterencesincstersdecen rstesveecendeavscenerticestddenisessennes 34 Messages Show Tips Exit 2 M d l s Men co ncatueccecsectte canceedeetaned sccocexeasencncncecnntksssehdnes sqeuusessascncesn
171. if you want this window to update each time you enter a new product code onto your order Once the items have been received you save the transaction by pressing F12 Post You will have the option to print the transaction The print option window will display even once the transaction has been printed This way if another copy is required or if you want to print labels you can still make the selection before the transaction is archived If you need to save the receiving data without posting it definitely to the system use the F11 Save option The system will prompt you to enter a file name The enrty ransaction will then be saved so that you can finish working on it later Receiving Stock from a Purchase Order When the receiving module is accessed select the option to receive from an order Select the order you want to receive and you will see the items that were ordered You may correct any of the data or post it immediately if all was received as ordered To modify the contents of the received items list follow these steps Locate the item to modify on the list The cursor will move to the Cases field to allow you to receive by case Press Tab to switch to the Units field if you want to receive by unit count Confirm the cost for the line entry and press Enter to move the cursor to the Add button Press Enter to accept this line At any time in the receiving you can modify a previous line entry by entering that product code
172. imit often manager required security level protected Inbox A physical disk location folder where information is received as a file when deployed a target Key Protection A physical device used to protect from illegal use of the software copies number of stations lanes etc The key is installed on one system station and runs a special program that allows access to registered modules Key Reader The program that runs on the machine in the system that physically hosts the software protection key Launch Start a process execute a command file Loans The in drawer amounts used to begin a cashier s shift LQD Limited quantity discount or the maximum number of an item a customer can purchase and still get the discount Often used to limit special deals MailSlot The technology used to communicate information directly through the network Margin The profit an item generates expressed as a percentage of the selling price Markup A percentage of the cost added to the cost to obtain a selling price Operator Any system user including cashiers clerks managers programmers Operators are linked with a security level to establish system access rights Outbox A physical disk location folder where information is placed as a file when deployed ready to be sent to a target Paradox A common relational database format normally used for smaller installations where there is less data Larger installations that require multi
173. ing or scanning items To prohibit a cashier from using the refund function entirely change the function authorization rights in function setup As with Item programming the toolbar s a Modified icon is used to advise the operator that changes have been programmed on this sub department but they have not been transferred to the front end database Using the 2 instant deploy tool will send any modification that was made to the sub department 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 92 Symphony Pro User Manual 2 0 2 15 4 6 4 4 6 4 1 Department Table Department Table O verview Symphony Pro requires that a sub department be linked to a department This is used only for the reporting hierarchy within the system Because the Sub departments often provide more detail than a certain level of management may require you can create a more general level to which item movement and Sub department keyboard entries are reported Because sales can be recorded into departments directly department key on the POS they have flags for taxability amount entry limits etc Department Programming Department Table Settings M Department cu gt av Department GROCERY POS Description Group GROCERY REGULAR SALES Tr POS target arge PaL Restrictions Tax1 Restrictor code Tax 2 Teed Customer age Tax 4 Food stamp Wic Prohibit discount Limits Override allowed No refund
174. ing the discount table The discount table is used to control discounts by customer type and by sub department By now you understand the relationship between PLU s and sub departments You should also understand what a client level is before proceeding Assuming that you have a grasp on the above here is how the discount table works As an example let s suppose that customers assigned to client level 1should get a 5 discount off the price of items linked to sub department 1 But the same customers assigned to client level 1 receive 15 off items linked to sub department 2 By adding records to control these discounts the Symphony POS can automatically handle the price control for you Now let s add into the equation that customers assigned to Client level 2 receive 10 off the price of items in sub department 1 and 20 off the price of items linked to sub department 2 Getting more complex but still a way of life in some retail stores 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 113 4 7 6 To go a Step further imagine a scenario where employees are assigned as Client level 3 and they receive 40 off the price of items linked to sub department 1 and they purchase at your cost plus 5 on items linked to sub department 2 Are you confused yet We understand that the ideas here may seem complicated at first However when required the programming you do in this table will really i
175. ing the first item for 34 cents and the remaining 2 at 33 cents each unless of course they were entered with the quantity key At the POS split priced items do not need to be sold sequentially they can be sold at any time within the same transaction and the correct price split will still occur NOTE Although the system allows items without a base price items should always have a Base price even if there are other pricing Methods programmed for the item 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 63 Package pricing is normally reserved for items on which you want to offer a price break based on quantity Package priced items will sell for the base price up until they reach the quantity assigned in the package price field An example of package pricing is where the base price for one can of a soft drink is set at 79 cents but a six pack is sold for 3 99 If the operator enters a quantity of 6 and keys or scans the item the register will ring 6 3 99 If the operator keys or scans each item separately the register will ring the first 5 soft drinks at 79 cents for a total of 3 95 and the sixth will ring at 04 cents for a package price of 3 99 NOTE When an item that is part of a product is sold in a quantity greater than the package quantity it reverts back to the base price until the quantity is reached again In the example above the 7th 8th 9th 10th and 11th products w
176. interName Epson 556677 where Epson 556677 is an example used to show what needs to be entered to define a specific printer This is the name of the printer under the windows printer settings Example Rpt_LabelTypeA HP Laserjet 1000 Position 497 203 280 309 Note The name of the printer can be complete Ex HP LaserJet 1200 Series PCL or only the beginning of the name as long as there are enough characters to differenciate it from the other printers ex HP LaserJet The case does not matter 5 7 Report Properties Report Properties Panel When you select the Property option from the report s right click menu the properties panel opens UWARNING Some of the options available in the report properties allow the user to change the content or look of the report and should only be used by programmers Tampering with the default report properties or editing the SQL code within may damage them causing system errors when launched Consult your Authorized TEC Dealer if you have special reporting needs NOTE Report files are stored in the LBOSS OFFICE RPT folder There are three 3 basic file types FRP LRP and SQL NOTE THAT these files should ONLY BE EDITED AND SAVED using the FORM MANAGER report editor DO NOT EDIT COPY RENAME SAVE or otherwise manipulate the report files manually from other installations File names extensions and contents follow internal Symphony Pro conventions that MUST be respected for the report
177. inting from 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 140 Symphony Pro User Manual 2 0 2 15 First Label Selection O x This example shows the Select First Label process for type B Labels If you have used several labels on one page but have some unprinted labels left on that page you can select the label position to start printing from The First Label Selection panel displays the label page layout for the type of labels you are printing This panel is based on the label template s page configuration set in the Form Manager under the File menu Label option To select the label position to start printing from count from the top left going down the first column as displayed by the numbering in the image above To select the label to start printing from Left click the correct position with the mouse or Use the left right up and down arrow keys to locate the starting position and press the Enter key The Report application will start printing labels from the position you have selected Other Label Printing Options It is also possible to print labels from an item batch or from a receiving order The options also depends on how your Authorized TEC Dealer has configured your installation You should contact your Authorized TEC Dealer if you have specialized label print options and require help Defining the label printer Labels are normally printed to the default
178. ion utility s Misc tab s Cost Price Calculation setting described in the Misc tab s help page lt is important to understand the difference between a MARKUP and a MARGIN as the calculation and results are different These fields allow you to calculate a price based on a profit margin or a percentage markup To use the Margin fields there must be a cost in the item s cost field Each price level has its own target pricing box and each price level can be set to different values as the target It is also important to note that if you use price levels you should be sure that there is a target value for all price levels This is because if you ask Symphony Pro to calculate prices based on the target value the prices FOR ALL PRICE LEVELS is calculated If you have selected to use MARGIN The margin is based on the target profit margin entered in the Projected field The Actual field shows the true margin after calculation If the Projected margin calculates evenly the Projected and Actual fields will show the same amount It is also possible to set the Last digit field to force Symphony Pro to calculate the margin then substitute the last digit for example all prices end in 9 Symphony Pro just replaces the last price digit For example you enter 9 in the Last digit and the item s price calculated by margin is 1 81 Symphony Pro will use 1 89 If the last digit is 1 and the price was 1 89 Symphony Pro will use 1 81 Often t
179. ion from the Symphony Pro desktop For help on printing labels refer to the Printing Labels help page under the Report System section in this manual Sub department Table Sub department Overview Symphony POS requires the linking of an item to a sub department for several reasons Rather than taking a daily list of each product sold which be very lengthy for certain types of stores a sub department report is used as an overview of what each area in the store is doing Sub departments are in turn linked to departments to provide a more consolidated view overall Examples of departments may be Grocery services etc The Grocery department could in turn be broken down to many more sub departments grocery taxable grocery meat diary etc Sub departments all have individual flags for taxability scale etc Once programmed item programming time can be reduced by associating the item with a sub department using the Follow sub department option available in the item s Quick or POS tab This way you only need to manage the exceptions within a sub department 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 90 Symphony Pro User Manual 2 0 2 15 4 6 3 1 Sub department Programming Sub Department Table Settings M Sub Department cup gt yv Sub Department Groce POS Description Department Grocery CP i POS target arge PaL Restrictions E Tax Restrictor code E Tax2
180. ion tries to place all the open windows into the Maintenance application s desktop by re sizing them Close All Closes all open windows at once Selecting open windows from a list If you have multiple windows open on the desktop you can open the Window menu and select the window to bring to front from the list at the bottom of the menu 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 130 Symphony Pro User Manual 2 0 2 15 5 1 Report System Report System Overview Viewing reports for all store activity is perhaps the ultimate reason for having a retail control system Without reports it is impossible to make important management decisions based on accumulated data With Symphony Pro reports quick simple up to date information is only several clicks away Report formats must also fit the store s needs containing only the information required Symphony Pro provides flexible reporting including content and format Information security is a must as well Not all users should be able to access financial reports for example but might still need to view item quantities or department lists Symphony Pro reports are security configurable actually hiding reports not just barring access If they do not have the required security level to access a report users do not even see that the report exists Because Symphony Pro compiles front end transactions by date as they occur the back end system
181. is not supported by the TEC ECR Entry Module Receive Order merchandise fix inventory quantities etc Help with Entry module Events Tasks The Event Task launcher scheduler Help on Events Tasks View Logs View system events system in out boxes contents etc 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 38 Symphony Pro User Manual 2 0 2 15 Monitor This utility allows Symphony Pro to view Symphony POS transactions as they occur used to monitor cashiers Help with Monitoring This feature is not supported by the TEC ECR Journal Displays the actual sales information from the front end Symphony POS stations in sales journal format The EJ also includes powerful search and review functions EJ Help file This feature is not supported by the TEC ECR Symphony Pro Desktop Icon shortcuts Several of these menu options have corresponding icons on the Symphony Pro desktop You can limit access to these applications or utilities using the security access For help on configuring the security system see the Security help page NOTE Although the modules appear and are launched under this menu their help pages are not necessarily described under this heading but are listed in the root of this help manual 3 3 Special Special Menu Options What is it for Symphony Pro allows users to create menu options for specialized utilities or as a quick launch for customized report generation By default the menu is
182. is an example of how the security levels might be set Level 0 No User locked the default security level wnen Symphony Pro is launched Level 1 New User able to access certain tables only for example items departments etc Level 2 Cashier access to items departments and other functions that a cashier would require Level 3 Clerk receive modify view certain reports Level 4 Assistant Manager access and modify items departments Access to reports Level 5 Manager Access Modify Add Delete no access to network and programming features Level 6 Owner Access Modify Add Delete all except programming features Level 7 Programmer complete access Essentially there are two steps to follow to implement the security system First Establish the minimum security level required to access each of the system functions options data tables and configuration files listed in the Security Tab of the Configuration Panel Second Associate each operator in the operator table with a security level Remember that this is the MINIMUM level required A user with a higher access level has access to all levels below Establishing access levels The System tab displays a list of data tables utilities and setup information The list has four 4 columns Column 1 the name or description of the option to protect Column 2 Access the minimum security level required to access the option Column 3 Modify the minimum s
183. is constantly updated with sales data from Symphony POS terminals This means that on the fly reporting is always available allowing the manager to make decisions based on current information Report Types Default Symphony Pro Reports Symphony Pro ships with a default selection of reports Generally the default reports meet the needs of the average retail operation If you have special reporting needs that are not covered by the default reports consult your Authorized TEC Dealer to find out about customized reports List of Default Reports 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Report System 131 Report selection Batches Cashiers amp Clients Department ECL programming Entry module Financial amp Inventory Labels amp List WGE amp PLU sales Sub Department System End of day m NOTE Some of the report types relate to specific modules and will not produce reports unless the module is registered for your installation Batches Reports associated with price and promo batch set up information as well as sales movement for specific batches Cashiers For balancing cashiers and viewing cashier statistics Clients If you use the accounts receivables or preferred customer module these reports include account statements account aging and other statistical reports Department sales reports summarized by department totals ECL
184. ist The bottom portion of the Function table shows a list of all Totalizers associated with the currently selected function If the Totalizer window is open on the Maintenance desktop clicking on the Totalizer number in the list forces the totalizer table to display the totalizer s information The Operand field is used to change the sign of the totalizer information to match the accounting status of the totalizer usually or If the operand is incorrect or is required but missing Symphony POS terminals will issue an Out of balance error warning NOTE When you need to collect sales data by sub department or by department per cashier or per customer you need to adjust the properties of certain functions You need to decide whether you will store sub department or department data in the cashier report database and in the customer report database You cannot store both Once that decision is made here are the modifications you must make in the function table If you want to collect sub department information you need to modify the PLU function 710 and the sub department function 715 M Functions md q gt v Access Func i719 a4 New Cashier Clerk Assistant Manager Owner Programmer Host SAL Desc Plu code ptemate PLU code Alpha parameters lt I lt I lt I lt I lt I lt TOTAL SALES Net Sales Dept total 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 11
185. ith Food stamps and you are in a jurisdiction that accepts food stamps 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 91 WIC Select the WIC flag if this item can be paid for by WIC check Prohibit discount Select this flag to stop the operator from applying a discount to this item The item will also be excluded from the running discountable total or from the account discount subtotal No refund Select this flag to prohibit refund of this product code The point of sale will prevent the cashier from entering the item s code and pressing the refund function No return Select this flag to prohibit return or exchange of this product code The point of sale will prevent the cashier from entering the item s code and pressing the return function Scalable This flag defines that the product is sold by weight read from the POS scale This flag should not to be selected for prepackaged and pre priced items or those weighed and labeled for scanning at the POS Manual weight Select this flag to allow a manual weight entry for this product Not in gross This flag is used to exclude the sales of this sub department from the Net sales and Total sales of the store This is sometimes the case for sub departments used for bottle sales lottery returns etc Restrictor code allows the user to decide whether on not sales into this department should be restricted at certain times This
186. ith the data you enter in the search field Greater than will list only the items whose price is greater than the data you enter in the search field Smaller than will list only the items whose price is less than the data you enter in the search field Different than will list the items whose data is different that the data entered in the filter field Between will list the items that are between the 2 amounts entered Filtering with a Logical Field A Logical Field is a field that has only two 2 possible values for example On or OFF True or False selected or not selected When you set a filter by right clicking on a logical field such as taxable the window appears like the example below 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 83 Logical field Taxable 3 cow This example shows the Filter setting tool In a logical field if you mark the selection box the filter will list the items that have the field selected as well If you leave the selection empty only the items that do not have the field selected will be listed Filters may be set on several fields to pinpoint exactly the items you are searching for When a filter is activated the field being filtered becomes yellow To view the fields that are currently filtered press the a icon The system will display the list of fields currently being filtered To activate the search on the filtered items
187. ividual PLU use the normal price change feature in PLU maintenance for that item The ratio column displays the revenue that will be attribued to each PLU based on the price of the kit This column cannot be edited The system assigns the revenue to each of the PLU s on a pro rata basis The last column called No represents No void This flag is used to determine whether the item can be removed from the kit by the operator on the POS terminal This may be required if you want to remove an item and sell another item in its place Note that the item is removed at the ratio price The new item will be entered at it s regualr price The bottom of the kit tab displays the total price and cost of all components The kit profit and profit percentage are displayed for your convenience Note The kit tracking feature is not available with all POS systems It is functional with Symphony POS front end terminals Please inquire with your dealer to verify that kits are available with your front end terminals 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 81 4 6 2 Working With Items Working with Items Overview In this help section you will find information about Filtering and Global Modifications Symphony Pro utility that allows you to work with groups of items by setting a filter to extract the items from the database This means that changes can be applied to items with similar pricing or
188. iving Without a Purchase Order i Select type of rece SEE Continue receiving From an Order Portable device Cancel Access the receiving module and select Manual When you select manual you need to supply information for Symphony Pro to track the incoming stock 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Entry Module 151 Ze Receiving OF Xx Files Edit View Vendor name Store Inventory date Vendor 101 Best Supplier Ltd 001 906 01 12 10 es 20 EE PAL Remark manual receive PLU Vendor cod Description Cases Units Amount Weight fd p Case cost fs Unte Onhan Ge Oty cs a PLUH Vendor code Minimum ss ROD On order 0 PLU i Description Vendor code Cases Units Amount Weight A st F2 Add F3 Delete F4 Cost PI Print F6 Info This example shows a Manual Receiving screen PA Rost Enter the vendor number double click or press Alt Enter to obtain a list of your vendors You may enter an invoice number if required Enter the order number you are receiving against Enter the date of this transaction You may want to select a previous date for example you were on holidays and this entry needs to be done as of 3 days ago You may not have access to the Inventory store number if you are controlling inventory in a single store The Cost target is normally used in mult
189. ject Dimensions W is the selected object s width H is the selected object s height The object s measurements are in inches unless the Configuration menu s metric option is set to on changing the rulers then it is measured in centimeters NOTE f you change the ruler with an object selected the measurement values will not change until you unselect and re select the object Grid Size The Form editor uses an invisible grid to place objects in the template When placing objects in the template they will snap to the invisible grid lines Grid lines help you align objects in the template The grid spacing can be adjusted using the grid size setting Language You can temporarily change the language setting for the report to allow for differences in label or field text that must be resolved to ensure that the report prints correctly in either language The language setting is not saved with the template The default language for a report is defined in its properties Rulers The Form Manager displays horizontal and vertical rulers along side and above the template to assist in aligning objects Click and drag the red arrow top left corner of the rulers along the top ruler to use a line to help align objects vertically 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 174 Symphony Pro User Manual 2 0 2 15 11 3 Menus Form Manager Main Menus File Menu The File menu contains typical file oper
190. l help in situations where reports are scheduled to run automatically Report printing Default report printer Reports are normally printed to the default printer as defined in Windows printer settings There are several ways to overcome this default behavior In the report properties selection window you can select the Printer dialogue option This will open the printer menu so you can select a printer when it is time to print the specified report Available printers and options will be available through the printer dialogue window Setting a default printer for reports Reports are normally printed to the default printer as defined in Windows printer settings You can set a different printer to use with Symphony Pro if you cannot redefine the default windows printer You will need to make a few changes to the system settings Edit the file in the LBOSS directory called LOCAL INI Search for the section called System and add an entry to define the default report printer to be used for reports System MainReportPrinter Printer name where Printer name is the name of the system printer Symphony Pro should use to print system reports Setting a different printer for specific reports You may also set a different printer for any report by making an entry in the SERVER INI under the section that contains the settings for the specific report Each report has a section in the SERVER INI that shows the report name in square brackets Repo
191. l email program that allows inter terminal messages to be sent This second message center is sometimes required in stores where the main message center is left unattended You would still want to send a copy of each message to the front of the store where someone is working on a terminal It is possible to turn on or to turn off the second message center from the Symphony Pro file menu IP This is used to record the station s IP address A pop up window will appear so you can select the correct machine IP for internal system communication 3 1 8 4 Misc Misc Tab Settings The Misc tab provides several optional settings for the system Configuration Company Email System l Host Cleanup Load files Security Gift certificate Printer Gift Cert Valid for lv Preview maximized 365 days M Re hnit printer fi Next number Mv Default Select Cost price calculation f Margin of profit C Markup of cost Set the system to automatically send the totals to the declared totalizers M Auto declare Cancel This example shows the Configuration panel s Misc tab Computer Configuration This option is only required when both Symphony POS and Symphony Pro are running on the same computer and the computer is not on a network Normally you should never have to use this option It is mostly used for dealers in situations where they want to demonstrate the programs without being in a network environment Gift certific
192. l terminate It is used for sale periods only After the sale is over the price will revert to the regular retail price If you do not enter an ending date Symphony Pro will automatically assign a date 7 days after the start date NOTE f you are using the Batch module DO NOT enter prices directly into the sale price column because they will be erased by the system Symphony Pro updates the sale price column automatically from batches If any batches exist even 1 batch all pricing that is entered directly into the Sale price column of the PLU maintenance will be erased the next time the system checks to see if all batches are up to date in the price fields Points is used for customer loyalty building You can enter a value of points that will be issued when this product is sold The points system can be defined to issue in either amount or Related programming in the register programming utility PosSetup System PLU The default points setting is to issue the points as an amount not by percentage NOTE Points can also be issued off the tendering amount to simplify maintenance requirements This is set in the Button and form programming of the PosSetup module under the parameters of the actual tender function Disc is used when the price on file should be discounted by a pre defined dollar amount For price levels 2 or greater a discount entered here will be removed from that level s price If the price level being used has no price entered
193. late bars currently selling for 0 95 you could set a filter on the sub department for chocolate bars and where the price is equal to 0 75 Make sure the batch is open in the batch viewer then from the item table press the Apply filter button to view the list of available items If the filtered items should be added to the open batch close the list of filtered items then select Move filtered items to batch from the Maintenance application s Edit menu All the items that responded to the filter will now be included in the current batch Note Items that use Like code do not need to be sent in the batch Only the Like code itself should be in the batch Setting the Price When a batch is created it is for a specific price level Regular and split prices can be entered through the batch mode You can assign a mix match number to the items as well If you want to set a rental item in a batch use the price type status letter to choose the appropriate type Changing the Field Order The default field order can be changed in the batch viewer window Select the title of the field to move hold down the left mouse button and drag the field left or right to its new position This allows you to place the most used fields together for easier editing Symphony Pro will save the new field order when closed Posting Batches Press the apply change icon to record and save the batch contents Return to the main Symphony Pro menu
194. le shows a Price Level table record NOTE You must create price level one 1 when importing data into Symphony Pro from external Sources Mix amp Match Table Mix amp Match Table Programming Mix and match should be used when you need to associate items for pricing deals For example if you want to price packages of Jello at 0 50 each and 3 for 1 39 you would use the package price feature To take it further you can associate similar UPC codes by mix and match number Symphony POS will accumulate the quantity of all items in a common mix match group to give the quantity discount So associating the strawberry orange and lemon Jello into the same mix match group means the consumer could buy one of each flavor to get the deal IM Mix Match cu of q gt Bv Mix Match number Description JELLO 79 EA 3 2 This example shows a Mix amp Match table record NOTE The price is entered into the PLU table The description of the Mix Match is only used as a 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 98 Symphony Pro User Manual 2 0 2 15 4 6 5 6 4 6 5 7 reference field it does not print on the register receipt Vendor Table Vendor Table Programming In order to track the stock level or cost of each item you will need to create the vendor from whom it is purchased From the Maintenance menu access the Item option and open the Vendor table to add the information required f
195. lication 127 each register in every store at the head office These terminals must not have any inbox or outbox assigned They are only included in Report groups Sample terminal list Terminal Description Path Inbox Path Outbox 001 901 Backoffice store 1 Inbox C INBOX001 Outbox C OUTBOX001 002 901 Backoffice store 2 Inbox C INBOX002 Outbox C OUTBOX002 003 901 Backoffice store 3 Inbox C INBOX003 Outbox C OUTBOX003 NOTE You will need to create all the folders before using the system Terminal groups at Headquarters When Symphony Pro is used in a multi store environment LRemote polling care must be taken in the Target group set up For example within each store there are unique data files that cannot be sent to each store An example of this could be the Receipt header and trailer messages If there are different addresses to print in each store it is important to structure the groups properly Otherwise the headquarters system will not be able to change the receipt message for store 1 without changing the message in store 2 etc The Mail Server in each store may also have a different name This means that at the head office you need to create a group for each store for example S01 S02 S03 S04 Within these groups you would place the back office terminal that acts as controller in each remote store Then Symphony Pro will be able to transfer the correct data files to the correct store You MUST NOT use group
196. lling Rental Items Symphony POS can control rental items by setting the items as rental and defining the rental parameters Symphony POS rental items could include video films in a c store VCR machines strollers in a zoo etc There are 2 types of rental items in Symphony POS and they must be defined in the item maintenance Method type must be set to G or to H for rental items Type G should be used for rental items that are rented for different periods of time Example of type G rental item is a VCR or Nintendo machine that may be rented for a day a weekend or a week at a time Type H is used for items that share the same rental period This would often be the case for most films in a C store because they are rented for a fixed 24 hour period and no other choice is available Choosing method type G for an item will modify the fields available in the price column No S ale column is available with type G Price levels are available Type H items use the price exactly the way normal items do Quick Object POS Price Cost Inventory Sales Sugg Retail Sale price Method Type a Period Description Price Default 3 00 Regular period 25 00 v 4 00 Extended 30 00 6 00 Halt Day 45 00 i Al Add Del This example shows the Item table s Price tab with G type rental is selected The first field available in Method type G items is the length of the rental period in hours The next field
197. lp file pt630En pdf which includes how to retrieve and complete the batch creation process NOTE At the time this help file was produced the PDT630 unit interfaces are the only available portable device interface Statistics Using the Statistics Data Test The PLU or Item file is actually composed of several database tables The Statistics option allows you to verify the validity of the item tables and the links that join them called cross references It is possible that the record cross referencing becomes corrupt or that items exist that do not have the normal cross references This can happen if you have created items in the main Object table but have not linked the item to either a sub department required or given the item a price The unlinked items are not necessarily harmful to the system but should be dealt with to prevent possible item management problems such as report inconsistencies The Statistics option allows you to test the cross references and delete the invalid records from the 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 104 Symphony Pro User Manual 2 0 2 15 database In some cases you may want to complete further tests by accessing the Maintenance application s File menu with the appropriate data table selected To find out more about testing tables using the dynamic File menu options please see the Dynamic File Menu Options help page under this manual s Working
198. ls sized 2 625 by 1 Avery 5160 Label type D prints a 1 2 page label as a sample shelf sign It also does a conversion of the retail price from kilogram to pound in the case of scalable items The price descriptor is taken from the object table size description field unless the fields is blank Then we use the word each as size description Your dealer can modify labels for you so consult him for further assistance Selection UPC Number OREO COOKIES 0000000000001 OREO COOKIES UNCLE BEN S RICE COKE CLASSIC 12 OZ CAN IGA SALAD DRESSING IDEAL CREAM CORN 00000006 000000010 KODAK FILM 35MM BW 24 EXP 000000011 SMALL COFFEE 000000012 MEDIUM COFFEE This example shows the Item table s POS tab with the label selection tool The available label types appear in the list within the label selection utility Each type of label in the list has a selection box beside it To associate a label type with the current item place a check mark in one or more of the label types This associates a label type with the item Items can be associated with a label type without necessarily printing To enable the item to be selected at label printing time the item must also be set to Print Clicking the Print box in the label section of the POS table sets the item as selectable at label printing time Symphony Pro automatically selects the Print box when a price is modified for the item To print labels access the Report applicat
199. ls to configure report and form templates as well as item or shelf labels The tools are designed to work with data fields graphic elements including line and rectangle drawing tools and formulas for report time calculations Symphony Pro Report Template Files Each Symphony Pro report file sql has an associated template file frp that controls the report s on screen and printed format along with special formulas that allow data manipulation within the template The report template uses fields that are linked with the fields in the report s SQL file to report the SQL query results Symphony POS Form Template Files Front end Symphony POS terminals can also print reports by requesting information from the Symphony Pro controller Because the Symphony POS reports are often printed on the receipt printer they cannot use the same template as the Symphony Pro reports Symphony POS templates are called Form templates to help distinguish them from back office report templates Shelf and Item Labels The Form Manager is also used to create templates for item or shelf labels allowing you to configure the label page layout columns and rows label contents such as bar code description price and other common label type information Template Editor Form and Report Template Editor Opening an Existing Template The Form Manager can be launched as a stand alone application from the Symphony POS Windows application menu It is also
200. lso provides icons that represent the most commonly used options In other words you can access options either by clicking the icon or opening the menu and selecting the option from that menu s option list The Maintenance application menus are dynamic and change depending on the category of data that you are accessing For example when no data tables are open for editing the maintenance File menu allows login logout bubble help on off toggle and execution of an SQL command line Launching a data table editor PLU for example causes the File menu to change content to include options specific to PLU maintenance The Maintenance application provides a common set of editing tools even though the table editor changes content according to the data table being edited NOTE f you leave the Maintenance application open but inactive not being used for more than 10 minutes it will automatically close This is because the Maintenance application accesses data tables locking them to prevent simultaneous access If there are data tables open and modified the changes will be saved 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 40 Symphony Pro User Manual 2 0 2 15 4 1 Maintenance Programmer File PLU Account Register Windows Help This example shows the Maintenance application s Desktop Maintenance Main Menus Maintenance Menus and Icons Overview The Maintenance application s help
201. may need to be targeted with program data Terminals 900 to 999 are all office terminals running the Symphony Pro application Start the Symphony Pro terminal numbering at 901 on the first back end terminal use 902 on the next back end terminal in the same store terminal 903 on the next one etc Controller When Symphony Pro is installed on multiple back end terminals one of the back end terminals will be used to manage the exchange of data with the Symphony POS sales terminals TEC ECRs Enter the terminal number that should be used as the controller on your system By default this terminal number is set to 901 You must be certain that the same terminal number is set for Controller on each PC running Symphony Pro Messages Although terminal 901 may be the machine set as the controller you may wish to direct all the messages processed by the system to another back end terminal This could be the case in a larger store that uses more than one back end terminal and that also has many Symphony POS terminals If the operator responsible for monitoring the error messages works at the 902 station messages would be set to 902 By default the message terminal is set to 901 Messages 2 Use this setting to send a copy of urgent messages received by the Main message 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Symphony Pro Main Menus 25 center to another terminal in a store The message is sent using the interna
202. mount and give up the extra control that Symphony POS can offer To add a gift certificate to the system access the Maintenance application and select the Gift 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 128 Symphony Pro User Manual 2 0 2 15 4 9 certificate menu option wate 4d Bv Amount 5 00 Status RF e Issued 2000 1 0 16 Expiry date 2000 10 16 This example shows a Gift Certificate table record Enter the certificate number amount and set the expiry expiration date Navigation Menu Memorizing the Item Table s Tab Order When programming items in the Item table you probably use the same fields most of the time To help simplify the item editing process the Maintenance application has a special utility The Navigation menu contains options that allow you to control the cursor s position in the table which field when editing items This means you can establish what needs to be done and program the cursor to go to those fields one after the other using only the Enter key In some cases all the information to edit is on the same Item table tab for example the Quick tab Sometimes several Item table tabs must be accessed to complete the editing for each item for example if you must enter a new cost then a new price The cursor s editing order can also jump from one tab to another within the Item table tabs Setting a new navigation To set a new cursor edi
203. mprove your price control on the Symphony POS terminals We have explained the major functionality of the discount table by giving a few examples There is more for each of the examples given above what would happen in you were in the middle of a big sale where much of your merchadise had already been marked down Would you still give the same discount rates to the customers Look closely at the example above There are 4 rows where 4 different discount rates can be entered The different discount rates will be triggered by Symphony POS depending on which of the 4 conditions NO NO NO YES YES NO YES YES are met Look to the left of the dfirst discount row in the table above The MPF field shows NO and the Sale column shows NO This means that the customer will receive 10 off the price when the MPF flag is not selected and when the item is NOT on sale or not included in a currently active sale batch But he will only receive 5 discount off of the same items when they are already on sale The MPF flag is located on the POS tab in the PLU maintenance It is a rarely used flag that allows you to decide a different discount rate for items in the same sub department Note that some import routines created to accept data from wholesaler s system may be using the MPF flag internally If you are using an import routine to accept data that way it would be a good precaution to verify with your dealer before modifying the setting of your MPF flags on PLU
204. n also create price levels by accessing the Maintenance application s PLU menu Price level option Items do not require a price in each price level For example if there are four 4 price levels and you want to assign an item to level 4 but not to level 2 or level 3 you can enter the level number or select level 4 from the price level table An item with no price on level 2 will normally sell for the price of level 1 unless you invoke the special flag to prohibit it This way you need only maintain prices for the levels actually used by the item All other items will switch to level 1 when sold Active and Next prices Active Next The Active and Next fields are for information only and are not editable The Active price shown in the yellow area is the system s current price for the selected item The Next price is the price due to be deployed to the target POS lanes and is shown in the pink area along with the date and time that they are to become active Suggested Retail and Sale price Programming Method type is a flag used to determine whether the item is for normal retail sale types A to F or for rent types G and H Types E and F generate different print messages For example if method E is assigned Symphony POS charges the first item does not charge the second item then prints a Buy one get one free message The price method type F is used to limit free items to Buy one get only one free Types G and H will set the ren
205. nabled use of the Enter key to change fields within the search data entry forms So if you have entered Time in the F4 column press Enter to move to the F5 field enter to move to the F6 column etc If the last column is left blank Symphony POS assumes that the search criteria is complete and pressing Enter will execute the search If an additional entry is required to funnel toward the data you are searching for press the down arrow key to add a condition to create another search entry line The EJ search executes all OR conditions before executing the AND conditions All conditions must be true for a search result to be available When you have created a search that you may need to use repeatedly it can be added to the Edit menu With the search active open the edit menu and select Remember actual search NOTE n order to open a prompt window for user input use the question mark in the appropriate column For example to be prompted for the subdepartment number in the example above replace the 5 in the F7 column with a The EJ program will prompt for the subdepartment number instead of using 5 9 Events Tasks Events Tasks Utility The Symphony Pro system includes both fully automated procedures and a Task Manager that provides access to run other events upon demand When the Events Tasks icon is accessed Symphony Pro displays a list of currently assigned tasks or events The task list shows all events programmed on th
206. name for images that you select for items Regardless of the image name you select using the Browse button Symphony Pro will copy and rename the file with the required internal image file name The name is actually created from the item code so that the POS lane will select the correct image according to the PLU scanned or manually entered at sale time 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 75 Image Type and Size Restrictions Symphony Pro supports two common image file types bitmap BMP or JPEG JPG Image resolution and file sizes should be kept as small as possible while maintaining reasonable image appearance Required POS Setup The POS screen display must be configured to display the image The size of the screen area Form that displays the image must be determined as well as how the image will be displayed If the images all have a standard size the form can be set to fit the standard image If the images vary in size the POS screen form can be set to stretch the image to fit the screen but this can lead to unreasonable image appearance Use the Symphony Pro Modules menu POS setup utility to access the POS screen setup 4 6 1 10 ECL tab Creating Electronic Coupon links Situations arise where mix and match or other price models do not work for the type of deal you may want to run Symphony POS has the ability to trigger a discount when specific
207. nce per day or once per hour between the Symphony Pro terminals When the flag Keep listening is selected LRemote exe will run automatically in the system Tray and should not require any user intervention It is responsible for sending and receiving the files from the remote Symphony Pro connections If you require an event to schedule the communications you need to select the LRemote exe program found in the LBOSS folder Then set the time and frequency of data transfer Select automatic for scheduled communication and allow manual to be able to send data upon request You will probably set the store to send the data to the headquarters computer The event set up for once a day automatic communications would be set as follows in each store RA Task Editor mabe eK OD Vv Description transfer to HO Command Directory EXEC RUN LRemote exe CLIENT Sl WV Allow manual R ti V Allow scheduled epeating cycle Hours Nest event will occur on 2004 07 17 01 00 PM 1 Days Months V Execute one past event 7 Execute at loading time V View on all terminals V Executed on controller If filename exists me oo 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Symphony Pro Main Menus 29 3 1 8 6 This example shows the Task Editor scheduled event programming NOTE For more about scheduling tasks for automatic execution see the Events Tasks Utility help pages in this manual
208. nd drag the center node to increase either the height or width of the object Once an object is selected showing its nodes you can move it by pointing the cursor over the object anywhere within the nodes Click and hold down the left mouse button dragging the object to its new template location The template page uses color to distinguish between Label Field and Prompt objects Label objects are yellow and contain titles that describe the type of information often column titles Field objects are green and contain fields associated with the SQL file s SIL fields that their data comes from Prompt objects are blue and are the variables used in the report s SQL file to collect information 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 172 Symphony Pro User Manual 2 0 2 15 11 2 from the user Graphic objects lines and rectangles are black Image objects are not assigned any color they appear as graphic images bmp only NOTE f you enter more than one field in an object box it will also appear blue Object Right Click Menu Once an object is selected right clicking over the object opens a special menu containing object controls and options The options available depend on the type of object selected New Description Label objects only Modify the label s text Justify Used to position the field value or text within the object It does not affect the obje
209. nd data or receive data from this terminal The Terminal s Inbox must be set to the location where the Symphony POS terminal expects to see its received mail Symphony POS normally monitors the C Inbox on its own hard drive for its mail That means that on the Symphony Pro server you must set the path as a remote directory by using the UNC for the location If you are programming the first terminal and you named the terminal POSO1 and set up its drive sharing to allow access to C the path to set for Mail Box Out would be POS01 C Inbox The Terminal s outbox is the location the server monitors to receive data from the Symphony POS terminal This is set in the same format as the example above for register terminal 1 POS01 C Outbox In this case the back office will search for data from the Symphony POS terminal in the outbox directory on the remote terminal The terminals you create must be assigned to register groups The groups serve 3 purposes Programming reporting and exchanging data A program group is used to associate programming data such as prices accounts and register set up with registers The report groups are used when the report program is executed When you request a report the report program will allow you to access data by register group If you need to report sales for each terminal or for all terminals several report groups are needed The exchange flag need only be set to the group called XAL An internal check in Sympony
210. new urgent message has been received by the back end controller Clicking on the flashing Urgent message will access the view log page and open the urgent message immediately If you do not delete the urgent message the system will continue flashing the warning Delete any urgent message from the list by selecting it and pressing the x delete icon on the View log toolbar Unprocessed Files Viewing Unprocessed Files Unprocessed will flash on the main Symphony Pro menu whenever a file is sent to the Symphony Pro unprocessed folder This is not a normal situation and it should be addressed immediately Access the unprocessed folder by pressing the flashing Unprocessed message The screen will switch to the Status view of all terminal folders and you will have access to the list of unprocessed files Right click on the unprocessed files to reprocess them If they cannot be reprocessed successfully contact your Authorized TEC Dealer for assistance in determining the contents of the file NOTE The Symphony Pro stops all further processing when file s are present in the unprocessed folder It is imperative that the files are processed before the system can resume normal operation 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 160 Symphony Pro User Manual 2 0 2 15 8 8 1 Electronic Journal L Tracker Electronic Journal Utility Electronic Journal Viewer File Edit View Print Help Transac
211. ng Tasks The Task Editor The Task Editor utility opens when you press the Task Manager s Edit button As with other tables the table edit tools appear as toolbar icons at the top of the editor If you are unfamiliar with the table editing tools refer to the Common Data Edit Toolbar help page in this manual To modify an existing event selecting the event from the Task Manager s list and press the Edit button Task editor o mat eX ar v Description Deploy all changes Command I Directory EXEC SGL Deploy_POS_chg BI JV Allow manual Repeating cycle JV Allow scheduled gas Hours Nest event will occur on 11 26 2002 04 17 AM Days Months Execute one past event 7 Execute at loading time JV View on all terminals Terminal IV Executed on controller Terminal If filename exists a This example shows the Task Editor programming Description Enter a meaningful descriptor that allows the user to recognize the command s function This is not necessarily the command s actual name and does not affect the actual command that is run Command This is a combination of the Symphony Pro programming and the actual command file to execute manually or at the specified time Since some commands can overwrite or otherwise change 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 166 Symphony Pro User Manual 2 0 2 15 existing data we suggest you consult your
212. ng system If the cashier working the last shift is ready to close at 11 07PM acommand can be issued to force a date rollover at that point This way the data used to balance will correspond up to and including the last transaction made by the cashier Symphony Pro and Symphony POS also realizes that any other cashiers still signed on while the date rollover command is executed are actually still working on the previous day s totals until they log out and log in again The command to execute the date rollover can be a back end event executed manually or automatically or it can be a front end operator function that sends a request to the back end to force the date change This same option change manually allows a non 24 hour operation to balance their cashiers at 3 00PM if they wish or to allow sales made up to 1 00AM to be included in the previous day s sales and not included in the calendar day in which they are made Store Symphony Pro was conceived to operate as part of a multi store retail chain The number entered here will be a part of the data files generated for each transaction Take care to use a unique number for each separate location the Symphony Pro is used within the same retail chain Terminal Each back office terminal must have a unique number A numbering protocol has been established whereby terminals 001 to 799 are Symphony POS TEC ECRs Terminals 800 to 899 are back end tools such as portable devices label stations etc that
213. ng to your needs This means the prompts displayed for a report vary depending on the way the report was programmed The panel above is an example only Reports That Require Dates Some reports will require that you select the date s for the report When you select a report that requires a date the selection tool opens a calendar panel 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Report System 135 10 x Financial report Enter start date Enter ending date 4 May 2003 D gi June 2003 D Sun Mon Tuefwed Thuf Fri Saf Sun Mon Tuefwed Thu Fri Sat EEI Heziak eN 4 5 6 7 8 39 10 8 9 10 11 12 13 14 11 12 13 14 15 16 EEA 15 16 SRM 18 19 2 21 18 19 20 21 22 23 24 22 23 24 25 26 27 28 25 26 27 28 29 30 31 29 30 Today 671772003 Today 671772003 m Period Type Group Daily RAL Store total C Weekly C Monthly C Yearly Print Cancel This example shows the Report Start and End Date Selection tool By default the Report Selection utility selects today s date If you want to view today s report you need only choose to view on screen or send to the printer without viewing If the default report date does not correspond with the desired report date click on the correct date then Preview or Print If the desired report date is in a different month use the left or right arrow buttons above the
214. nge this setting you must close the Maintenance application before the changes will take effect Host Host Tab Settings Host data communications In some situations it is necessary to transfer files from the POS system in a store to a central location for further processing The Symphony Pro communication method and set up is defined under the Host tab Different communication types are supported such as dial up with modem to modem or internet enabled data transfer 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Symphony Pro Main Menus 27 Configuration Company Email System Misc Host Cleanup Load files Security A hostis another LBOSS station that controls remote LBOSS stations All information received from the front end is also transmitted to the host station If hostis required check the Active box Host ID Merge lane report data together Store 001 H Connection IP or Domain name O hm Term joo Client Server User Port ee m Host path Password CAOutBoxHost Host active I Keep listening F Live communication Cancel This example shows the Configuration panel s Host tab Merge lane report data together is usually only used in multi store situations Instead of having sales reports for each lane the head office will get a consolidated total store report Instead of terminal numbers the reports will be named and listed as the store number If
215. ning the modified data and send it immediately without searching all the tables for modifications This option allows you to send a single type of information or configuration file to the Symphony POS stations TEC ECRs Sending modifications may interrupt the front end operations except for item operator and customer tables NOTE It is important to understand the Replace option before using the deploy individual file utility When the Replace option is used the receiving terminal s table must be locked to avoid multiple table access during the transfer It is important to note that the receiving Symphony POS terminals TEC ECRs cannot operate during the replace operation NOTE 2 f the border of the Deploy individual file window is blue the current operator s security settings will not allow him to select the replace file option 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 20 Symphony Pro User Manual 2 0 2 15 H Deploy Replace Cancel v Deploy This example shows the Deploy one file table selection tool Deploy individual file This menu option opens a list of all the data tables and ini configuration files that can sent to the register When the Events Tasks are executed several tables are usually verified before data is sent to the Symphony POS terminals TEC ECRs If you know the specific data table or configuration file you need to send use this option for quick r
216. ns data for the customer This field is not supported by the TEC ECRs 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 108 Symphony Pro User Manual 2 0 2 15 Card and Exp Use these fields to record customer credit card information This field is not supported by the TEC ECRs Tax 1 Exempt and Tax 2 Exempt should be entered if you want the Symphony POS front end to exempt taxes that would have applied These are individual flags You do not need to exempt one tax for the other tax to be exempted This field is not supported by the TEC ECRs Group is used by the report system to filter the customer file and only produce a report for the category selected It is not a compulsory field Balance is the current online charge balance for this customer It can be adjusted manually by pressing the F4 key and entering the correct account balance It is normally adjusted by sales or payments received on the register This feature is not supported by the TEC ECR Points is the customer points amount that have accumulated This field is not supported by the TEC ECRs Risk Level Select the proper risk level assigned to this account The risk level controls both store charge and check cashing privileges The risk levels are created in the Client risk table programming This feature is not supported by the TEC ECR Client level Select the proper customer level used by this account The customer level may offer
217. nto a single record saving database space It also combines all front end lanes Following the PLU 1 example above if all lanes sold PLU 1 there will be a single record for all PLU 1 sales that day Monthly Maintenance Process As time passes in an operational situation data continues to grow Each month Symphony Pro runs another maintenance operation to control database size The Monthly maintenance process further reduces the database size by eliminating daily data from the past In most situations daily data is not required after about 90 days With the exception of daily financial data the monthly process eliminates daily data keeping weekly monthly and yearly totals Every month when the process runs it leaves the most recent 90 days of daily data untouched but removes daily data from before the 90 day period NOTE By default Symphony Pro keeps the daily financial data for 365 days The cleanup period can be defined in the configuration settings We recommend you consult your 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 10 Symphony Pro User Manual 2 0 2 15 2 5 Authorized TEC Dealer before modifying the values Protecting Your Data Backups Are Important Is your sales information important Is your database important Is your hardware setup important The answer is always YES What happens if the system crashes How can protect my information Like any mission critical informati
218. number of the parent product In this case that field will be set to item 1111111111 which is the code for the carton of Brand A The parent item would be set to 1111111111 UPC code of carton Brand A The quantity in the parent child window will be set to 125 because when you sell a pack of brand A you want to reduce the stock level of the carton by one package or 1 8th of a carton Now you will able to sell both packages or cartons and reduce inventory for the same item NOTE You can also decide that you want to maintain the inventory in packages not in cartons of cigarettes In that case you would program the cost on the package of cigarettes item 2222222222 as follows Vendor xxx units per case would show 8 cost per case would show 24 as above and the vendor item code would be the same as before Then you would set the inventory to be tracked on this item The parent child relationship would be set to active on the carton item 1111111111 witha quantity of 8 This means that when a carton of cigarettes is sold it will remove a quantity of 8 packages from stock on hand So you are still purchasing cartons of 8 packs of cigarettes and both the carton UPC and the package UPC will be reducing the same inventory Sales Tab Item PLU Maintenance Sales Tab The Sales tab is available to view sales of this item for the last 7 weeks If there is no weekly closing for the last weeks the Maintenance application shows a warning mes
219. numbers such as 001 002 etc This would create a conflict Here is a sample list that may be created at the HQ if you have 3 stores to communicate with S01 Terminal 001 901 created as Program report S02 Terminal 002 901 created as Program report S03 Terminal 003 901 created as Program report PAL Terminal 001 901 002 901 003 901 created as Program group RAL Terminal 001 901 002 901 003 901 created as Report group XAL Terminal 001 901 002 901 003 901 created as Exchange group When you are using multi zone pricing you need to define the Item Price and Cost settings on the appropriate groups In the 3 store example from above if each store has separate prices then you would need to select Price on each of the S01 S02 and S03 groups If different items go to different stores then you need to select Item in the same groups Same for the Cost records of items If some of the prices are common to all stores then make sure that the PAL group has Item Price and Cost selected 4 8 5 Gift Certificates Programming Gift Certificates This feature is not supported by the TEC ECRs Gift certificates can be sold several ways with Symphony POS You can create a list of gift certificates or sell gift certificates on the fly If you are using certificates that are pre printed with amounts and you want to control each one you must set up each certificate in the table You may also decide to only sell gift certificates generically as an a
220. o track the information entered using a function it must be linked to a totalizer Functions that do not collect information do not have totalizer links Totalizers are created by selecting Totalizer from the Maintenance application s Register menu From the Maintenance application s Register menu select Functions 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 117 Functions Cae gt v Access Func E Host Pos v Desc Help Alternate m Desc ide Alpha parameters xI No User New Cashier Clerk Assistant Manager Owner Programmer 1414 4141 4 This example shows a Function table record Func This is a number used by the system to sort the function list We suggest that you leave the existing functions numbered as they are If you cannot locate a function you need for the register operations you can add new functions Remember that functions that collect amounts must be linked to totalizers for reporting so if you create a new function you may need a new totalizer to link to Host This is a reference used to advise the back end which functions should be sent to the front end Desc This description field will be used to position this function in the function list alphabetically It will also be printed on register receipts when a button that contains this function is used So if you are using a touch screen and you have created a button f
221. of 1 30 note that this is a MARGIN of 23 1 Margin vs Markup Comparison Chart Margin Markup 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application Margin Markup Margin Markup 4 8 5 0 22 0 28 3 37 5 60 0 5 0 5 3 41 2 70 0 10 0 11 1 27 0 65 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 66 Symphony Pro User Manual 2 0 2 15 37 0 42 0 72 4 11 0 12 4 28 0 38 9 42 9 75 0 12 0 13 6 28 6 40 0 43 0 75 4 13 0 15 0 29 0 40 8 44 0 78 6 14 0 16 3 30 0 42 9 44 4 80 0 15 0 17 6 31 0 45 0 45 0 81 8 16 0 19 0 32 0 47 1 45 9 85 0 16 7 20 0 33 3 50 0 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 67 50 0 100 0 NOTE To apply price calculations to all items or to filtered items please see the Maintenance application s Edit menu Item options help section Rental Items 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 68 Symphony Pro User Manual 2 0 2 15 NOTE Selecting type G rental changes the pricing columns from the normal price methods used in A B C D E F and H You must also program Symphony POS lanes using the POS setup for rental items For more on rental item programming and how to use the POS Setup please see the Working with PLUs section
222. of the batch is to update the prices on a permanent basis If you select Change price the system will automatically set Non Active to the batch type once the price change has been activated Select the date range for the batch In a Change price batch the ending date is not available In Promotion batch the ending date must be greater than the start date The discountable flag can be used to allow or prohibit discounts on items included in the batch without modifying the default item status Adding records items to the batches Items can be added several ways into a batch From the batch entry screen press F6 to open an 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 102 Symphony Pro User Manual 2 0 2 15 entry window and enter the product code Press F12 to expand the PLU code from 6 to 10 digits before adding it to the batch When the entry window appears press Alt Enter to select from the browser list Select the item from the PLU list by pressing the Add button Use the F7 button to search by Vendor code You can also add an item into the batch directly from the PLU item maintenance screen When the item you want to add to the batch is displayed in the item maintenance press F6 to add that item to the current batch You may also select a group of items from the PLU maintenance using the filter option to locate the products to be added to a promotional batch If you want to add all choco
223. ogrammed in the sub department table see Sub department table help For example if items in the automotive supplies sub department are all taxable and non discountable you could set those parameters in the sub department and set items linked to that sub department to follow the programming attributes of the sub department Selecting this option will gray out the descriptor of options set in the sub department All flags with grayed descriptors will follow the sub department s status Item s do not have to follow sub department programming an item in the same sub department as the example above may be non taxable In this case you would not select the follow sub dept flag The item s flag settings will override the default taxable status of its associated sub department Taxable 1 Select this flag if tax rate 1 should be applied when this item is used Taxable 2 Select this flag if tax rate 2 should be applied when this item is used Taxable 3 Select this flag if tax rate 3 should be applied when this item is used Taxable 4 Select this flag if tax rate 4 should be applied when this item is used Food Stamp Select the food stamp flag if this item can be paid for with Food stamps and you are ina 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 59 jurisdiction that accepts food stamps WIC USA only Women Infant Children Select the WIC flag if this item can be paid for by WIC
224. ol buttons The options and controls available in the viewer utility control the viewer only not the actual internal system processes In other words you cannot stop or freeze the actual internal processing system from the internal process viewer Status Bar The status bar is the area at the bottom right of the viewer window and displays current system information such as the average merge time the transaction number and more Hold the mouse cursor above the status information to find out what the information represents Buttons OK The OK button closes the viewer and is identical to the Files menu s close option FREEZE This option freezes the viewer at it s current display line It behaves as a toggle in other words clicking the first time freezes the display clicking the second time unfreezes the display which then continues to display lines Although similar to the Files menu s stop option no lines are skipped the viewer continues displaying all activity from the point at which it was frozen The stop option is explained in the Process Viewer Menus READ KEY This option checks the hardware copy protection key and tests it s current communication status Only one machine in the system hosts the key and runs a program that broadcasts the key info Use this option to determine if the key is functioning properly The viewer does not show the content or value the key returns only that the communication was succ
225. om within Symphony Pro as automated Events For example the backup operation If your installation does not already include an automated backup Event you can create one by following several simple steps First open the Events Tasks utility using the Symphony Pro desktop icon Click the Add button at the bottom of the Automated Tasks utility to open the Task Editor Enter a description for the task such as Daily Backup Place the cursor in the Command entry line then click the button to the right of the Command box A file browser opens From the Files of type option at the bottom of the file browser select Programs By default the file browser shows the Office folder Navigate to the LBOSS folder Find and select the FileMaint exe file The Task Editor will automatically fill in the Command with the backup option Place a check mark beside both the Allow manual and Allow scheduled options Set the time for the backup operation In the Repeating cycle box enter 1 days to have the backup performed every day Press the check mark icon on the Task Editor top bar to save the new task and close the editor 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a File Maintenance Utility 179 RA Task Editor mabe eK AD Vv Description Command I Directory EXE C RUN FileMaint exe BACKUP ey Allow manual Repeating cycle IV Allow
226. on your Symphony Pro installation should be archived on a regular basis Normally your Authorized TEC Dealer will suggest ways to protect your information based on the type of installation you have and how much space your data actually takes up In most situations you ll want to backup every night or other time when the system is not busy Symphony Pro Data Backup Symphony Pro provides a backup utility that can be programmed to automatically archive all data from the central database but it does not provide physical backups that store the data on removable media The Symphony Pro utility can extract all data from the tables and store the information in text type SIL Standard Interchange Language files The backup files contain information about each table and the data to re populate the tables It can completely re build the database from these files When set as an automated task the backup utility works as a cyclical backup it creates a series of folders named for each day of the week After the first week the process replaces each day s existing backup from the week before There is always at least one week of data going back day by day This type of backup is used to reconstruct database tables that for some reason have become corrupt or have incorrect data However once archived these files should be stored using a disk backup type utility in case of a major physical system failure such as hard disk crash Physical Backup
227. on the back end so when the terminal re starts all new information is absorbed During a communication failure each Symphony POS relies on its own database for item prices and other item information so the store can continue normal sales operations Several factors are involved if the front end uses floating cashiers or customer accounts 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a About Symphony Pro application 9 While the network is down and Symphony Pro cannot communicate with the front end No new item prices can be obtained but the Symphony POS front end stations cash registers work from their local item database Local price override can be used to modify prices if required Floating cashier balance reports cannot be generated until the system returns to normal operation No customer account balances will be available until the system returns to normal but the Symphony POS front end station will prompt the cashier with a server not available continue anyway error message At this point it is up to the store manager to allow or not allow account charges during a network down No financial reports for the cash register can be taken from the Symphony Pro back end station 2 4 Data Maintenance Conirolling Database Size Except for hardware configurations Symphony Pro keeps all data in database tables The original size and growth in size of the database tables depends on the num
228. on to create a repeating line box area to define the individual item fields that will appear in each line Once selected you must point and click somewhere within the template After the record box is created you can move it or re size it to suit the report needs Create a new tender record Tender records are used to define the template area that will display tender amounts by type Similar to the item record the tender record will repeat for every tender type with an amount in the report Use SQL Mask This option controls which fields appear in the Field selection drop down list tool Selecting this option opens a file browser allowing you to select the sql command file to use The Select field list will contain only the SIL fields found within that command file Configuration Set default font Opens the font option panel allowing you to establish the default font for the form or template Label objects and field results will be displayed with the default font unless you specifically change the object s font using the right click menu font option In other words you can set the default font then use variations where required Show position ruler The position ruler displays a position marker above the horizontal and vertical page rulers It also causes the Form Manager to track the cursor s X Y position displayed at the top of the Form Manager Setting the Show position option to on uses more system resources and may slow
229. ong If your system requires alpha numeric PLU numbers leave this field blank and the number you enter will be the PLU number Compression The Symphony Pro sales data grows very rapidly into a large database Each transaction is stored in multiple files for file redundancy reporting and for search and review electronic journal The compression of data becomes an important task that can be automated within Symphony Pro Enter the number of days you want to keep all data live on your system for each transaction entry The data will not actually be lost only compressed for more effective storage The default entry is 31 days System date Symphony Pro allows two types of date rollover In a normal environment the fact the date changes at midnight is the ideal situation All sales made between store opening at 7 00AM for example and up to store close at 10 00PM for example belong to the same day and to the same balancing period In this type of environment the default selection change at midnight for system date is correct In a 24 hour store or in a store where the balancing period may not correspond to the sales made within a specific calendar date the system date should be set to change manually Most 24 hour stores will close the daily balancing period at either 7 00AM or 11 00PM But never exactly at the same time Symphony Pro allows you to define that the time stamp made to a transaction does not have to be the exact date of the operati
230. ony Pro User Manual 2 0 2 15 3 1 8 7 from all lanes is consolidated into lane 001 This process is done daily Number of days to keep successful log This is the number of days to keep successful communication log LO Please note that the LOG files MUST be kept small This process is done daily Number of days to keep all log This is the number of days to keep all communication log LO Please note that the LOG files MUST be kept small This process is done daily Number of days to keep processed files This is the number of days to keep the processed files and the journal files Past this number of days the processed files are archived to the Archived Directory and the journal files to the journal directory Archived journal files can be viewed with the EJ program without any restriction This process is done Monthly Number of days to keep daily sales information This is the number of days to keep the DAILY sales information in the database Past this number of days the information is deleted from the database NOTE1 The weekly monthly and yearly sales information are never deleted NOTE2 Larger the files are slower is the system Number of days to keep financial daily sales information This is the same as above except this is related to the FINANCIAL daily data only This process is done Monthly Keep log of all exports in the processed directory This option is used to keep a copy of each file exported from th
231. ony Pro application where multi store information is required NOTE f you are not in a multi store control situation selecting this option is not suggested Although it will not harm the installation it will cause the system to prompt you to select a target store for many everyday operations adding unnecessary steps to the operations 3 1 8 2 Email Internally Symphony Pro can now send an email There is a tab to set up for the email information in the configuration Email function works as follow EMAIL TO email server com TEXT allo toi There my be several TO and several TEXT arguments The TO may have different syntaxes TO sales toshibatecamerica com TO ACC accountNumber TO ACC AccountNumber ContactNumber TO OPER OperatorNumber TO STORE 103 You may include attachements like You may remove the TEXT command ATTACH MyFile1 ATTACH myfile2 You may use a file instead of typing the message with TEXT You may remove the TEXT command FILE MyFile If you wish to send in HTML format instead of PLAIN format use the command HTML You may enter a subject SUBJECT My Subject If no subject is entered the default is Info from Symphony Pro You may overwrite the FROM address with FROMNAME My Commpany FROM company server com PS If there is no TO FROM or if the server is not defined there will be no error generated If you are not connected to the internet you may get an urgent message 3 1 8 3 System System Tab Settings Info
232. op margin 0 500 in Bottom margin 0 500 in Left margin 0 500 in Right margin 0 750 in Number of labels Across page 2 0K Down page 4 Cancel This example shows the Form Manager s label page setup The measure used inches or centimeters depends on the template s rulers set using the 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Form Manager 175 Configuration menu s Metric option Enter the correct values for label width height the gaps and margins You can either click the field and enter the number or with the cursor in the field to modify use the up and down arrow keys to increase or decrease the value Page Setting This option is used to establish the size of the page being produced by the current template The measure used inches or centimeters depends on the template s rulers set using the Configuration menu s Metric option 46 Paper size x Paper size Paper width fe 500 in Paper height 17 000 in Orientation Portrait OK Cancel This example shows the Form Manager s page setup Records Some reports contain repeating lines of the same information based on a changing field for example item or PLU sales Each line is a report record that includes the same information for each line The Records menu allows you to define a repeating report line s contents Create the item record Select this opti
233. or Error correct and this button prints Void last item it is because the function attached to the Error correct button is called Void last item Furthermore it could be printing Correction on the sales report because the function was linked to a totalizer called Correction Alternate Desc This is the second language descriptor for the function It will be used on customer receipts Access This area is used to restrict access to certain functions by operator type For example to allow access to a function for operators who use the Cashier security level the Cashier check box must be marked To restrict access to a function for operators who use the Cashier security level the Cashier check box must not be marked When you create a new function the access is given by default to all operators from cashier to programmer If the access needs to be restricted for additional operator levels remove the mark from the check box of that operator level The operator No User is used to define if a function can be used without logging on to the system This might be the case fora price verify function used without an operator present Alpha Parameters 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 118 Symphony Pro User Manual 2 0 2 15 The alpha parameters section only appears here to maintain compatibility with a third party software used in early Symphony POS versions and is no longer used Totalizer Link L
234. or each vendor You may add as many vendors as you require Item cost records must have a default vendor apg gt By Vendor Account 101 Vendor name Best Supplier Ltd Contact name Peter Bohonis Address 1 21 0 Laurier Address 2 City Beloeil State Zip code Jac 3G 4G Phone 450 464 21 31 Fax 450 464 5673 This example shows a vendor table record Scale Table Scalable Item Table Programming NOTE The Maintenance application does not include native drivers for electronic scale devices Electronic scales interfaced with the Maintenance application must have their own communication drivers There must also be a proprietary conversion utility to determine the electronic scale data format To configure communications requires customization not included with the standard Symphony 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 99 Pro program Please contact your TEC Dealer if you want to be able to communicate with an electronic scale There are several types of electronic scales commonly used in retail sales Some scales are directly attached to the front end terminal used to weigh produce at check out time Scales used by the front end terminal rely on the standard Maintenance application item table programming and do not use the scale table programming Some scales are used to produce scannable item labels for pre pack
235. or items you no longer carry they will be reset and if they are not counted they will remain at zero Use the Menu select Edit and the select the Reset all items to 0 option When you add an item that was already counted for the day you are prompted for user decision should the system add the new count to the existing count for the day or should the system replace the previous entry with this new count This will allow you to count stock found in more than one physical location By definition multiple counts performed on the same item using a portable data terminal are added to each other not replaced At any time in the count you can edit a previous line entry by entering the product code You can delete a line entry with the F3 Delete function When you have finished the count press F12 Post You will have the option to print the transaction If you need to save the count without posting it definitely to the system use the F11 Save option The system will prompt you to enter a file name The count will then be saved so that you can finish working on it later Inventory Adjustments It may become necessary to modify the stock level of a product because of breakage returns etc 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 154 Symphony Pro User Manual 2 0 2 15 6 4 6 5 Use the Adjustment entry module to record these transactions Note that inventory adjustments are always pe
236. ort to the printer without viewing on screen first Use the Print button if you are sure that the report contains the information you wish to view The Next button is used to browse through open reports Cancel to close the report selection utility and return to the Symphony Pro desktop Opening Reports Using Reports Once a report has been selected using the Report Selection utility there are still several steps before opening the report to view on screen or send to the printer After selecting a report press the Preview button Reports Without Dates Some reports do not require dates such as item lists department or cashier lists When you select a list type report the Report Selection utility opens a list panel to determine what should be included in the list report In some cases you will need to determine the source target for the list or perhaps a range for the list for example from operator 10 to operator 20 In the case of a range the selection tool offers to use all starting with the lt First gt element to the lt Last gt element Elements are the records from the table you have selected to view After selecting the range for the list report press Preview to show the list on screen Print to send the list to the default printer Items by suppliers Cost target Print Cancel This example shows the Report Target Selection utility NOTE Symphony Pro is designed to be customized accordi
237. ot appear in the report list and therefore is not selectable SQL File is the file that contains the Symphony Pro proprietary commands and the SQL used to extract the information from the database for this report The Ed button to the right of the name opens the report SQL editor described below The button allows you to select the report sql file from a browser Template File frp is the Form Manager file for the report The template file contains the visual layout and presentation aspects of the report The template file can only be edited using the Form Manager If you wish to edit template files to create your own report layouts contact your Authorized TEC Dealer to register the Form Manger module for your installation 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Report System 143 Category is used to place the report in a folder with other associated reports Click the button to use the Report selection tool to select the correct Category for the report The Report prompts pull down option can be used to set the titles and values in the prompt windows associated with this report Setting the Preview to on check marked forces the print preview mode If this is not selected the report selection process skips the print preview mode The Hidden option here is the same as the Hide option when a report is selected and right clicked This prevents the report from appearing in the lis
238. other common programming attributes Add Copy Delete Items The correct procedure to follow to create new items either by manually entering all the information or copying information from an existing item except the item code and how to remove items from the database Deploying Modified Items Once you ve made changes to items or other information that affects the system the modifications or additions must be deployed or activated in all existing stations Rental Items Symphony POS and Symphony Pro can deal with items that are for rent including multiples of the original code Rental items can be controlled with in out dates Printing Labels Items can be set to trigger the system to produce labels when there is a price change 4 6 2 1 Filtering and Global Modifications Extracting Items Using Filters The Maintenance application includes a Filtering option used to select multiple records based on common criteria often used in combination with the Global Modification feature For example it may be necessary to find all items in a specific sub department with a price greater than 1 79 AND taxable 3 flag selected The following explains how to set up and use filters Setting a Filter Start be clicking the filter icon dul from the icons area of the PLU maintenance screen You can also select the filter option from the Global Modification menu Once filter mode is active the additional filtering will appear on the s
239. ou want to select all the report tables use the Edit menu s Select Report files option View File Properties and Contents 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 180 Symphony Pro User Manual 2 0 2 15 The File Maintenance utility can also display specific information about a table and its associated SIL file With one table selected click the right mouse button A properties panel opens displaying the table information in the top portion of the panel If you did not select an associated backup from the View menu there is no associated backup file If you select a backup day from the view menu then right click a table the bottom portion of the properties panel displays information about the backup file You can also click the View button below the backup file properties to open the SIL file in an editor to view the actual contents Database C Program Name CPN_TAB Records 100 Size 100r Backup C A LBOSS Office Backup Name CPN_TAB sql Dated 6 18 2004 9 27 26 Size 5k e 1 File selected This example shows the Data table and backup file properties Re indexing Tables If you are using the default Paradox database type there are situations that may arise where the data table indexes become corrupt This doesn t mean that the data itself is corrupt just the internal pointers used by the database to quickly locate records This can happen during a system crash
240. ould sell for 79 cents each and the 12th would ring up for 04 cents LQD or limited quantity discount is used to limit the number of items that can be obtained for a certain price A real world example could be that you want to limit the access to sale items Setting the LQD to 79 cents for quantity 3 means that only the first 3 items purchased qualify for the special LQD price The register will ring any extra items at the base price unless of course there is also a package price Mix match table is used to create associations between similarly priced items For example setting a Jello product to use Base price of 3 1 00 will allow that item to sell at 34 for the first and 33 cents for the second and third If you want to offer your customer any 3 different Jello products for 3 1 00 you must attach them to the same mix and match group That way instead of ringing each of 3 different Jello flavors at 34 cents the register will ring the second and third items at 33 because they are in the same mix match table Items can be set to a mix and match table and use all of the price types shown In the Sale Price column From is the date and time that a retail price change is to take effect Placing the cursor in this field and clicking will pop up a calendar for date selection Select the date you want to have the sale price begin on The next column is to enter the time if the sale price is time sensitive To is the date the sale price wil
241. partment field A list of the sub departments currently assigned to the table will appear Custom messages NOTE Account Related Maintenance is an optional module availalable from your Authorized TEC Dealer If this module is not purchased in addition to the Symphony Pro Software the following options 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 114 Symphony Pro User Manual 2 0 2 15 4 8 are not available IM Custom messages Custom message 1 ATTENTION Changes were made to improve the customer statements The columns showing outstanding amounts in the 90 days 60 days 30 days and current have been modified The system now applies payments to the oldest outstanding invoice no matter when the payment is made The previous version of the statement and aging reports used the wrong formula to display those columns Use this option to modify the messages that are printed on account statements issued from the Symphony Pro reporting system Several different messages can be programmed by changing the number showing in the Custom message number area The language setting is available for areas where statements need to be sent in different languages to different customers Register Menu Register Menu Options The Register menu contains several less frequently used options that access system tables normally configured at installation Use the Register menu to access the following tables to
242. pe H PLU items These are rental items that do not have variable rental periods like the price type G items This would be most common for items like films in a c store that are always rented for the same time period Item Label Setup Linking Items with Labels Symphony Pro can also generate item or shelf labels if the Label printing utility is registered for use To modify or create label templates you must also register the Form Manager Please consult your TEC Dealer if you require more information concerning labels The label format s for the item are programmed within the item using the Maintenance application s desktop PLU icon to access the item tables Once an item has been associated with a printable label the Report application s Selection utility provides label printing choices This means that there are two steps to complete to be able to print labels Items must be programmed with an associated label type To link items to use a specific label template access the item table programming in the Maintenance application At the bottom right of the POS tab there is a section titled Label which includes a label type selection tool Double click in the Type box to open the label selection tool Symphony delivers 3 default label types Type A uses 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 89 4 6 3 labels sized 4 by 1 5 Avery 5159 Types B amp C use labe
243. peating cycle determines the interval that the selected command should run used along with the Next event entry above Hours Enter the number of hours that determine the cycle You can also enter a decimal number to have a command execute every set number of minutes 5 hours 30 minutes Days Enter the number of days often 1 to execute this command You can also use days to execute once a week or once a year 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Events Tasks 167 Months Enter the number of months to execute this command Calendar months are used not 30 days NOTE You can only enter one 1 type of cycle Adding Removing Tasks Use the Add button to create a new task Symphony Pro will automatically select an available task number Unless you have modified the default task numbers you should leave the suggested task number Follow the information above about each option in the task editor NOTE When adding a new task both Allow options appear selected but Grayed out because the system sees them as neither selected or not selected Click once to clear the grayed check mark then click again to select To remove a task from the list select the command to remove then right click with the mouse The right click menu includes a delete option Care must be exercised when removing tasks from the list be sure you do not remove required tasks from the list Changing the
244. ple user access and contain large amounts of data usually use MSSQL type databases PDT Portable Data Terminal a hand held device used to collect item information for modification Pickups The act of removing amounts from a cashier s drawer normally when the in drawer amounts exceed the highest allowable limits for that tender type PLU Price Look Up the same as item or UPC a unique number used to identify a single product Polling The communication process between front and back end terminals normally used in relation 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Glossary 183 with sales data collection POS Point Of Sale the front end terminal where sales transactions are performed Post Save to the database only Posting does not Deploy send Relational Database Any type of database where data is kept in tables and linked with other tables by acommon key field or combination of key fields Risk Level Associated with customer accounts a table that contains information about credit limit Customers are then assigned a risk level that establishes their credit limit SIL Standard Interchange Language An extensive industry standard data dictionary and established numbering system for data fields that relate to the retail business used to transport information in a common format SIL files combine data and the SQL command necessary to export or import data SQL Standard Query Langu
245. possible to select a report file using the Report Selection tool right clicking it opens a menu The Property option opens a panel that contains the report s configuration The name of the template file for the report is entered in the Template File properties field To the right of the Template s frp file name the w button opens the Form Manager s template editor 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Form Manager 171 46 Form manager Financial mask OF x File Records Configuration Help Ln Detail count z L Oo Or Siidsize aj Langage i al _Addlabel Eee wo o OH M oo 4 b E 8 7 This example shows the cashier report template in the Form Manager s Editor Template Objects Anything that appears in the template is called an object When selected objects display nodes that are used to re size the object When a corner node is selected the cursor changes to a double ended oblique arrow used to re size both horizontally and vertically at the same time Hold the cursor over the corner node Click and hold down the left mouse button and drag the corner node to re size the object The center nodes between the corners re size either horizontally or vertically depending on the node selected When a center node is selected the cursor changes to either a horizontal or vertical double ended arrow Hold the cursor over the center node Click and hold down the left mouse button a
246. r a new SQL command and execute it It is also possible to enter new commands then save them to have them added to the existing list Item Options Item Maintenance Utilities The PLU desktop icon and the PLU menu s Item option both open the Item table programming utility Once open the Maintenance application s File menu adapts to include options and utilities that apply specifically to item table The options and utilities are designed to work with item data entry and programming integrity Item Table File Menu Options Tests This option includes item tests that help control item data integrity such as sub department links items with no price and other tests including PLU at zero price in level 1 Items should have a price on level 1 This tests the item tables for any items that do not have a price on price level 1 and opens a list box If there are no items without a price the list is empty If there are items without a price you can double click an item to edit it right away You can then either edit or delete the item in question Repeat the process until all items have been dealt with NOTE Items can exist without a price The Maintenance application will not stop you from creating an item then leaving the item table without entering a price No sub department Items in the database should all be linked to a sub department Sub departments allow for selective reporting and item group programming For more about sub
247. re is a special right click menu that controls the report properties such as security level required to access it or if is it visible or hidden Right Click Menu Hide Select this option to hide the report from the list of reports This hides the report but does not remove it from the list View Hidden Used to locate hidden reports showing the entire list accessible according to the user security level programmed Property Opens the report s properties panel see the Report Properties help page below New Create a new report list entry and its associated report Delete Remove the report from the list and delete it Report Selection Report Selection Utility The Symphony Pro reports are accessed by clicking the Reports icon found on the Symphony Pro desktop Depending on how the security levels are programmed you may be required to login The Report utility will open displaying the reports available according to the logged user 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Report System 133 Report selection loj x Cashiers Certificates Clients Department Financial Inventory Labels List PLU sales Promotion Sub Department System fs Category analysis tS End of day GF Hourly 5 Layaway Rental ipeovoveoc0000c0o0DD FA Print Next Close y
248. rectories on the Symphony Pro server On the Symphony Pro server this setting should point to C LBOSS OFFICE including the trailing backslash On each Symphony Pro work station you need to use the Window s networking component to map a connection to the server s drive If you have mapped to the Symphony Pro server drive using for example F the entry for Server s office directory would show F ALBOSSI OFFICE including the trailing backslash Alias Symphony Pro requires an alias to connect to the database that contains the files used by the system The database alias was created during the BDE setup at installation time If you followed the default installation select the Symphony Pro alias Database type Select Paradox unless you are using MSSQL to manage the database tables User The user default for the native Paradox database is SA Password Leave this entry blank with the Paradox database 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 24 Symphony Pro User Manual 2 0 2 15 Leading 0 The Symphony Pro database can be configured to automatically pad or fill in the leading zeroes in the UPC or product code In some environments this is a desired behavior Other environments may not want leading zeroes in their product code If you enter 13 the numbers entered will all be at least 13 digits with zeroes filling in any positions before the PLU number you create if it is less than 13 digits l
249. reezes the display which then continues to display lines Although similar to the Files menu s stop option no lines are skipped the viewer continues displaying all activity from the point at which it was frozen When unfrozen the viewer displays all activity lines since frozen Reset transaction counter This option resets the internal process line count for the viewer only not the actual internal process number It is a counter used by the viewer to keep track of which line is being displayed The current process line count is displayed at the bottom right of the viewer s status bar bottom of viewer window Close The Close option closes the viewer and is identical to the OK button at the bottom left of the viewer View menu The viewer allows you to control which types of internal processes you wish to track Checked items in the list will be tracked and displayed as transaction lines The option acts as a toggle click to select or unselect the items to be tracked In some cases searching for a specific type of internal process it may be easier to follow only one type of process to determine communication problems MailSlot Information requests to and from the back office hardware copy protection key information etc EJ Electronic Journal actual Symphony POS transactions as sent to the back end after a tender key finalizes a transaction This feature is not supported by the TEC ECR Mime Other information communica
250. rformed on the current date If you need to affect a previous date try using the manual receiving module Select the store number if you are working on a multi store system Enter a remark to save with this transaction Enter the code of the item to modify The cursor will move to the units field to allow you to make an adjustment Use the key to make a negative entry You cannot adjust the inventory by case quantity only by unit Confirm the cost for the line entry and press F2 Add to accept this line You may also press Enter when the F2 Add button is highlighted At any time in the receiving you can edit a previous line entry by entering the product code You can delete a line entry with the F3 Delete function When you have finished the adjustments press F12 Post Transfer Inventory Transfers In multi store situations stores sometimes exchange inventory transferring items from one store to another to supplement stock levels The Transfer operation exists as a way to reduce inventory in one store and augment stock levels in another store This option is only used in multi store situations and is not for use in single store installations NOTE Although the Transfer option affects the inventory report information such as item movement on hand cost and retail stock values it does not affect accounting information such as billing or invoices For example you can transfer inventory out of a store red
251. riods have been selected If you do not select a default period Symphony POS will open a choice window for the operator to select the proper period whenever the item is rented If you select a default rental period the Price Modify button can be used to override the default status and pop up the list to permit POS operator selection Type H items use the price exactly the way normal items do NOTE Other information on the rental system is available in the System set up screen under the Rent tab 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 69 4 6 1 6 Cost Tab Item PLU Maintenance Cost Tab Each PLU can be assigned a cost for each vendor from whom it can be purchased There is no real limit as to how many vendors and costs an item can have but items must have a Default vendor To assign vendors and costs to items select the Cost tab from the PLU maintenance option The F7 function key can be used as a shortcut to access the Cost table immediately The information in the cost table such as Case Cost will define the way this item behaves in the Entry module when dealing with orders receiving and adjusting inventory Note The cost information is also used to keep track of the actual or real cost of the item when it sells at the POS This means that any changes made to item costs MUST be deployed to the front end to keep accurate cost information for items at 14
252. rmation in the system tab is critical to Symphony Pro operation and should be fully understood before making modifications Settings depend largely on the type of station being installed such as server or secondary office station In network situations Symphony Pro uses the same database for all back office stations 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Symphony Pro Main Menus 23 Configuration BDE Server s main Directory CALBOSS Store Server s office directory po CALBOSS Office a ermina Alias Database type a 905 LBOSSsaql MSSQL Controller User Password a aos Messages System date Compression 905 H C Change manually mo Messages 2 Change at midnight fennel ooo Force date change 14 Cancel This example shows the Configuration panel s System tab Server s main directory Enter the path that this PC will use to locate the main program directory on the Symphony Pro server On the Symphony Pro server this setting should point to C LBOSS including the trailing backslash On each Symphony Pro work station you need to use the Window s networking component to map a connection to the server s drive If you have mapped to the Symphony Pro server drive using for example F the entry for Server s main directory would show F LBOSS with the trailing backslash Server s office directory Enter the path that this PC will use to locate the main data di
253. rs at the top of that section not the toolbar across the top of the PLU maintenance screen Regular Cost Section To add a cost and vendor for an item double click in the Vendor field to select from a list of vendors You will be prompted to accept the selection To add additional vendors and costs for the same item use the button within the Regular cost section or hold down the Ctrl key and press A If there is more than one vendor for an item use the black left and right arrow buttons at the top of the Regular Cost section to move to the next or previous vendor To remove a vendor from an item select the vendor then press the scissor button at the top of the Regular Cost section and accept the prompt that appears asking if the vendor should be removed from this item Vendor This is the number that has been assigned to identify a vendor in the system Once the Vendor table has been configured with the list of vendors you can double click to select from the list of vendors that exist in the system For more on how to program vendors in the system see the Vendor Table programming section below in this manual Item Code Most vendors use their own codes for items different from the UPC or PLU code If you have assigned a vendor s item code for the item it can be used to retrieve items from the PLU maintenance by pressing the F5 button and entering the vendor s item code You can also search the vendor code li
254. rt name PrinterName Epson 556677 where Epson 556677 is an example used to show what needs to be entered to define a specific printer This is the name of the 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 138 Symphony Pro User Manual 2 0 2 15 5 6 Note The name of the printer can be complete Ex HP LaserJet 1200 Series PCL or only the beginning of the name as long as there are enough characters to differenciate it from the other printers ex HP LaserJet The case does not matter Printing Labels Generating Item or Shelf Labels NOTE The Label utility must be registered for use Although Symphony Pro ships with several default label templates your Authorized TEC Dealer may have provided other label formats for your installation ALSO Items must be associated with a label type and set to print before they are selectable during the label printing process For help on setting up the item to be able to print labels see the Item Label Setup help page under the Working with items Maintenance application help section The Label printing process follows the same general steps as printing other reports From the Report selection utility select the type of labels to print then click the Preview button Label Type B POS target Sub department PAL Store program bs Cost target Category PAL Store program 7 Vendor Price target PAL Store program PLU
255. s The File menu contains a Statistics option that opens a window showing the statistics for the selected terminal Pm Statistics Iof x Programmer Last Login O1 12 19 13 24 02 l Transactions 6 Lines 11 43 Amount l Sessions This example shows a sample of Monitor Statistics 11 Form Manager Form Manager Module Overview NOTE Although the Form Manager is included in your Symphony Pro installation and is fully functional it must be registered before you can save Symphony Pro report Symphony POS form or item and shelf label templates The Form Manager is an Symphony Pro module used to design the visual and content aspects of Symphony Pro reports including item and shelf labels and Symphony POS form layouts Both Symphony Pro and Symphony POS ship with basic report and form templates that meet the needs of most retail businesses In some cases your Authorized TEC Dealer may have included specialized reports If the reports and forms that were included in your installation adequately display your information you do not need the Form Manager The Form Manager uses a visual programming interface that allows the user to drag and drop fields 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 170 Symphony Pro User Manual 2 0 2 15 and other design elements objects on a template making it simple to create visually attractive reports The Form Manager provides a complete set of too
256. s and close the tables you are working with The i00 only appears on the PLU item screen It allows you to set a filter on the PLU file in order to view and modify only the filtered items Pressing the Hsu icon toggles it to ia view mode and displays the tools used for setting filters and performing global modifications on the PLU file These icons appear to the right of the Nrcvy D and are explained in the Filters section of this help file 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 42 Symphony Pro User Manual 2 0 2 15 4 3 Displaying Data Lists Viewing Data Table Contents Symphony Pro uses tables to store data In some cases the information stored in a table has been indexed so that a rapid search can be performed to locate data you require As you are navigating through the fields of different tables you will notice that sometimes a question mark appears beside the cursor This means that the selected field is indexed so that its contents are viewable as a searchable list Double clicking the selected field will open a viewable list of the table s contents The sequential order that the contents will appear depends on which field you have selected for the drop down list For example if you are editing operators and double click in the operator number field the list is in numerical order according to the operator numbers Double clicking the operator name field opens the same in
257. s in the Totalizer set up If you add a totalizer in the bottle link table set up you must remove the totalizer set for Bottle sale from the Symphony POS Posetup System Totalizer tab Otherwise the bottles sold will be posted to the system twice causing an out of balance situation Environmental fee In some areas non returnable bottles no deposit carry an additional fee to help pay for the handling re cycling Description Enter the description you want to use for this fee This description will not be used on the POS it is only a reference on the back end system The description used for the Environment Fee is taken from the totalizer you assign to this record Totalizer number Set the totalizer you want to use for this fee It will be both printed on the register 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 96 Symphony Pro User Manual 2 0 2 15 4 6 5 2 4 6 5 3 receipt and used on all reports for this fee Tax flags Set the taxes required on this item Tare Table Tare Table Programming Some products sold by weight scalable are sold in empty containers or other wrapping that may add to the weight of the product when scaled This does not include pre packed products that have a label with the weight and price in the code The Tare table allows you to create a record for each weight amount that must be deducted form the total weight when the product is sold Tare Table caf q
258. s not purchased in addition to the Symphony Pro Software the following options are not available Symphony Pro allows you to create customer records for check cashing store charges and customer demographics The customer maintenance is accessed using the Maintenance application s Account menu Customer option or the Clients desktop icon Each account created must have a link to a customer risk level table and to customer level table record It is good practice to define the related customer tables before adding customers Note that the terms customer and client are interchangeable Account view is a quick way of opening the 3 tables related to account set up The system will remember the last screen layout that was used Account Reports Symphony Pro provides account statements customer details account activity and account aging 30 60 90 day reports found in the Report Selection Clients section Deleting and Modifying Account Numbers Symphony Pro will not allow you to modify an account number or delete that account if there is an account balance Before trying to delete or modify account numbers set the balance to zero see the balance option in the client table If an account number is modified or the account is deleted past transactions will still appear on reports for that period If you create a new account with a previously used then deleted account number past transactions viewed in reports for the re used number
259. s on your system The same logic applies to the YES NO combination between MPF and Sale conditions on PLU s You can set arate when MPF is YES and Sale is NO and a different rate for items that have the MPF flag set and when the item is on sale Small note the MPF flag is often used in a pharmacy type system where the retail operator may not be allowed to discount the DIN registered products but does want to discount the non DIN products In that situation you could use the MPF as the DIN flag The final setting in each discount table record is to decide whether you will function at a discount from the current active price or whether you will function at Cost plus the rate entered for each condition To use Cost plus place a check mark in the Cost column for the specific condition that should activate cost plus Adding records to the discount table The discount table operates a bit differently from other tables because the entries are required before Symphony Pro can create the record Enter a sub department number a client level and the discount rates offered for each of the conditions NO NO NO YES etc If you need cost plus place a check mark in the cost plus box Modifying records in the discount table Locate the record to be changed and enter the new values Removing records from the discount table Locate the record to be removed and press the Delete tool A from the menu To locate an existing record double click in the sub de
260. s risk level Description Enter the description to use for this risk level Max credit Enter the maximum credit that customers associated with this level will be allowed to reach before further charges are refused Check limit is the maximum check amount that is to be accepted from any customer assigned this Risk level Check change limit is the maximum change amount after a check tender that should be returned to any customer assigned to this Risk level Check week limit is the maximum number of checks and the maximum amount that can be accepted per week for any customer assigned to this risk level Accept check is used to define the check acceptance level for any customer assigned to this risk level The options are 1 allow check payment 2 request manager authorization and 3 refuse check payment Interest Rate Symphony Pro can be programmed to apply interest charges on overdue amounts The interest fees are based on unpaid store charges that are over 30 days For example if a customer purchases goods on account in the month of May and the amount charged during May is left unpaid no interest fees are calculated during June When the Generate Interest event runs on the 1st of July the system uses the interest rate from the Risk Level table to calculate the interest on unpaid charges from before June Enter the YEARLY interest rate without the percent sign For example a 2 monthly rate is entered as 24 NOTE The int
261. saction file for a given day the Home key returns to the top of the file and the End key advances to the end of the transaction file PgUp Prv moves back to the previous transaction in the same day Although it is not shown Ctrl Pgup moves one date backward PgDn Nxt moves ahead to the next transaction in the same day Ctrl PgDn moves ahead one full date Use the track bar to the right of the scroll bar to move up and down the transaction list for the date you selected The track bar moves proportionally to the size of the file indicated below the Store and Terminal numbers Press Esc Exit to close the EJ program Press F3 Search to extend the EJ window to the following layout 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 162 Symphony Pro User Manual 2 0 2 15 Electronic Journal Viewer Professional Olx File Edt View Print Help Transaction Cashier Customer 106 Programmer F11 Delete ine Date Time Cust Store Terminal j 2000 01 20 09 56 41 oo oo _F12 Insert ine 20 01 700 z 6 1 Kb i PLU 1 F4 F5 F6 F7 FB MELITA COFFEE FILT 1 00 Field N24 Operand Trans Condition Item discount 13 0 13 Transaction l j fics gt x PLUS Z SCOTT HAND TOWELS 2 PLY 9 38 TL Item discount 13 gt f 22 Bottle deposit 0 20 PLU 3 SUNDAY TIMES NEWSPAPER 3 00 Item discount 13 0 39 Bottle deposit 0 20 PLUS 1 MELITA COFFEE FILT 1 00
262. sage asking if you have run the MAKEWEEK command Normally the daily weekly and monthly closing commands are configured as events in the Events Tasks manager at installation to run automatically at appropriate times 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 74 Symphony Pro User Manual 2 0 2 15 4 6 1 9 Quick Object POS Price Cost Inventory Sales Picture Promo E Quantities E Amounts Weekly sales statistics 02 02 02 This example shows the PLU weekly Sales tab The sales figures quantity and amount are displayed in graphic format to give the viewer a quick overview of recent sales for the item selected Picture Tab Item PLU Maintenance Picture Tab Associating Pictures With Items It is possible to associate pictures with items so that when an item is scanned the Symphony POS terminal displays the item being purchased There are several factors to consider before using images such as system capabilities including terminal and server processor strength disk access POS display type network components etc The time required to display the image will vary according to these factors which might out weigh the benefits of displaying the image The Picture tab Browse button opens the default Symphony Pro Image folder a sub folder of the Office folder Image File Naming Convention Symphony Pro is programmed to assign the correct
263. sages used on the system when this operator is signed on In the current release of Symphony POS English and French are valid language selections Information Fields The other fields in the operator record are for address information Special attention should be taken to the phone number if the current cashier s phone number matches the account phone number or the account contact phone or cell number the transaction will not be allowed This is to prohibit cashiers from using their own account to sell to themselves or to others with their own account discount Functions Table Function Table Programming WARNING The Function table should only be modified by programmers Tampering with the Function table can create serious system failure or inaccurate reports We suggest you consult your TEC Dealer if you require new functions Functions are required in order to make entries on the Symphony POS system Functions are assigned parameters and then embedded within buttons that are placed on the POS keyboard or on the POS touch screen The description of a function is printed on the register receipt when a button containing the function is used Functions are created and modified using the Symphony Pro Maintenance application Buttons are created and modified using the POS Set up module accessed from the Symphony Pro Modules menu Functions also have a relation to data that appears on a sales report such as functions that collect amounts T
264. scheduled meet i Hours Nest event will occur on 77 6 2004 02 30 4M 1 Days Months V Execute one past event 7 Execute at loading time iV View on all terminals V Executed on controller If filename exists ee ooo This example shows the Event Task editor Daily Backup event The backup files are created in folders under the LBOSS Office Backup with the day of the week as the folder name When and How to Use the Data Table Backups These backups are only used if the data tables become corrupt or if for some reason they do not contain the correct data If this situation should arise it may become necessary to replace the data table restoring it to a previous last known as good state It is rare that all tables become corrupt so it is essential to know which table to restore By default the File Maintenance utility displays all the tables and their internal names it finds in the current database when it opens To restore a file from a backup Open the File Maintenance View menu and select the day of the week to restore the table from The table list now shows the table names and the associated backup files for that weekday Select the table to restore you can hold down the Ctrl key to select more than one table Press the Restore button at the bottom of the File Maintenance utility NOTE The Edit menu also has preset selection patterns that simplify the selection process For example if y
265. se please see the Symphony Pro File menu Configuration utility s Misc tab help To have Symphony Pro set ALL item prices from their costs based on the type of calculation selected With the Item tables open on the Maintenance application s desktop Open the Edit menu and hold the mouse over the Calculate Price opening a sub menu From the Calculate price sub menu select All items You will be warned and before the calculate process runs To calculate prices on a specific group of items only you must select the items using a filter apply the filter then from the Maintenance application s Edit menu Calculate prices option you will be able to select the All filtered items It is important to note that if you use price levels you should be sure that there is a target value for all price levels This is because if you ask Symphony Pro to calculate prices based on the target value the prices FOR ALL PRICE LEVELS are calculated Ignore Un posted changes This is an Undo option that removes changes made BEFORE posting the changes Note that if you modify an item and move on to the next item the changes are POSTED not to be confused with DEPLOYING You cannot undo modifications after posting using this option Delete All Filtered Records This option allows you to select items from the database using a filter and deleting them as a group Move Filtered items to Batch This option allows you to select items from the
266. service from the system tray or normally as an application from the button bar You will be prompted once to start Symphony Pro every time from the system tray When this option is selected the EXIT shortcut changes dynamically to a CLOSE shortcut button This Setting is not maintained when Windows XP restarts boots This is useful in situations where Symphony Pro is being used as a store controller and thereby eliminating unnecessay shutdown To return to running the system from the button bar repeat the operation selecting start Symphony Pro from button bar Note You may see a money bag flashing to the lower left hand corner of the Symphony Pro screen This is a warning that cashier drawer limits have been exceeded Double click the ison to get a list of the operator on line You can also generate a report that shows cashiers with in drawer amounts different than 0 00 3 1 File Menu File Menu Options With the exception of the Login Logout and Viewer options the File menu option accesses system 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 12 Symphony Pro User Manual 2 0 2 15 3 1 1 set up options that are usually configured at installation time and usually not changed Symphony Pro File Menu Options Login Allows system operators to gain access to system applications Logout Security feature that allows the communications to continue while protecting access Language Change th
267. should be deducted from inventory when the kit PLU is sold 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 80 Symphony Pro User Manual 2 0 2 15 Cae 4 gt Bv tm Item number F2 Active Next 0000000005899 11995 M a REG Over 50 Promo Quick Object POS Price Kit Inventory Sales Picture ECL PLU Description Oty Price _ Amount Ratio Cost__ No OOOOOO0000058 Aquarium5GAL 1 79 95 7995 60 01 4500 Iv 0000000000588 Aquarium stones 2 1495 2990 2244 1500 M 0000000000589 Aquarium filter 1 49 95 4995 37 50 2500 M Deluxe aquarium kit Total retail 159 80 Total cost 85 00 Kit price 119 95 Profit 34 95 29 1 Building the kits The PLU items that make up the kit need to be added to the grid showing on the Kit tab To add an item to the Kit list double click in the PLU number column and select the PLU you want to include To remove an item from the kit list right click on the PLU to remove and press delete The description of the PLU appears automatically A default quantity of 1 will be set You can modify the quantity to be used when the kit is sold by accessing the quantity column and entering the correct quantity The price and amount fields display the unit price and extended amount of the individual PLU s according to the quantity you selected and using the current price level and price target These fields cannot be edited here If you want to change the price of an ind
268. sible to create a new unique record for each price for the item in the price table Security As with any critical data system security is always an issue Symphony Pro offers configurable security levels so that users can only access functions that are available to their assigned security level For example you probably want the store manager to be allowed to add remove items but cashiers should not be allowed When a user logs into the system they can only activate or use options that their security level allows them 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a About Symphony Pro application 7 2 1 2 2 Navigation Navigating the Symphony Pro Application Using the mouse Throughout the Symphony Pro application you will find drop down menus and main screen icon groups to navigate through the program or launch utilities The most commonly used drop down menu options have been included as icons on the Symphony Pro desktop to facilitate access In other words some drop down menu options lead to the same location as clicking that option s icon counterpart Not all options have icons and must be launched from the drop down menu Options that are not often required or single use setup tools used to configure the system at installation time do not have main screen icons If an option does not appear to have an icon use the drop down menus to locate and launch that option Using the keyboard
269. sing commands The View Internal Process option launches the Viewer a utility that monitors the internal exchange system as it functions tracking activity This option can be used to view what the Symphony Pro mail exchange program is doing internally The viewer should be used to trouble shoot it is very useful in determining communication problems between the back end controller and the Sypmphony POS lanes TEC ECRs NOTE The options and controls available in the viewer utility control the viewer only not the actual internal system processes In other words you cannot stop or freeze the actual internal processing system from the internal process viewer The Viewer Display Once the viewer window is open the utility begins to track the internal process displaying a line for every activity being tracked Each line consists of 10 12 07 680 Mailslot received 00190611ACT SUPPORTS the precise time that the process began including milliseconds 10 12 07 680 Mailslot received 00190611ACT SUPPORTS3 ashort description of the process 10 12 07 680 Mailslot received 001 90611ACT SUPPORTS the three digit store number 10 12 07 680 Mailslot received 001906 11ACT SUPPORTS the three digit terminal number 10 12 07 680 Mailslot received 00190611 ACT SUPPORT3 the two digit internal Mailslot line number internal id 10 12 07 680 Mailslot received 00190611ACT SUPPORTS the terminal s status ACT means active 10
270. situations the folders should be empty Files in the Local Inbox means that those files were received with the archive bit set on and Symphony Pro cannot process them This is extremely unlikely Files in the Local Outbox is possible if one of your Symphony POS terminals TEC ECRs is not online The data that should be transferred to that terminal is stored on the local terminal outbox folder until communication with that terminal is restored Then the data will be moved from the Local Outbox to the terminal inbox If there are files in the Unprocessed folder Symphony Pro was unable to import the data contained in those files Your first remedy should be to try and reprocess the files Place the cursor on the Unprocessed folder and right click Select Reprocess files If the files return to the Unprocessed folder you will need to verify the file contents to correct the situation If there are files in the register inbox it is probably because the register is connected to the network but is not operating the Sympyhony POS application If the Symphony POS is operating and there are still files in the register Inbox action is required to determine the problem If there are files located in the register outbox you have not collected all the sales This is not a normal situation and should be addressed immediately 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a View Log 159 7 2 7 3 The N normal messages i
271. st by pressing Shift and F5 A vendor code selection list opens displaying a list of all vendor item codes in the system Case Cost This is the case quantity for the item followed by the case base cost If the item is purchased by unit from the vendor enter 1 as the quantity per case along with the unit cost After entering the cost for the default vendor be sure to enter the cost for any other vendor that supplies this item The Case Cost information will be available in the Entry module when ordering or receiving from the assigned vendor Remark Is used to enter a short meaningful note for the item up to 30 characters Often this is to remind users of some important fact about purchasing the item from the linked vendor or other special note about the item Default As mentioned above items with a cost MUST HAVE a default vendor There can only be 1 default vendor for each item If you set the Default flag for a vendor the system removes the Default flag from all other vendors for the item The default vendor flag is used by the system when working with inventory such as orders generated by the system Unit Cost The Unit cost field is the calculated cost per unit based on the information entered above You cannot edit this field directly and appears as a confirmation Cost Break Section The Cost break section allows you to enter additional cost information from the vendor notably the quantity purchase breaks offered by
272. stem because stock levels may not be the same at all stores Inv Inventory tracking Select this field to allow the stock to be tracked on this item Ord Reorder item Select this field if this is an item that is reordered using the Symphony Pro ordering system Min Minimum on hand Enter the minimum quantity in selling units that should be kept on hand for this item ROQ Reorder quantity Enter the quantity that should be ordered in multiples of the purchase size This table does not require any entry for items that do not use inventory tracking For example if you are using an item code for miscellaneous sales you will most likely not need to order the item It is a non stock item No entry is required in the inventory table The same would be true if you purchased an end of line or some discontinued products Once the inventory flags for a re order item have been defined it will be possible to set up a link toa vendor s that supplies the item The vendor link is required to be able to define a cost and a purchase format for the item For example if you sell jars of mustard you probably order the mustard by the case In the cost link table you will define the purchase format for the item In the inventory information on the item maintenance you will define the minimum number of jars of mustard to keep on hand In the reorder quantity you will enter the number of cases you want the system to suggest as an order when the minimum is reach
273. sub department Use this option to program the sub department table Department Sub Departments MUST be linked to Departments This option opens the Department table Bottle Link Opens the Bottle Link table to configure bottle values to link to bottled PLUs that must collect a deposit Tare Opens the tare table for editing scale related packaging weights Price Level The price level table contains a record for every price level PLUs will link to Category Items can be linked to categories for reporting purposes Mix amp Match This option opens the Mix amp Match table to configure records for PLUs to link to Batch Used when prices must be modified at future dates such as short or long term promotional pricing Vendor Use this option to add modify records in the vendor table so that PLUs can be linked with suppliers Scale Opens the scalable items programming interface for electronic scales 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 52 Symphony Pro User Manual 2 0 2 15 4 6 1 Statistics A utility to verify item programming and links to other item tables Item Tables ltem Table Tabs and Fields The item related tables are separated into tabs containing PLU information Each tab displays different aspects of PLU programming The help pages under the Item Table topic explain the PLU fields in order of the tabs The item maintenance screens are divided into tabs to make
274. system to function properly 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 142 Symphony Pro User Manual 2 0 2 15 Report properties Dz This reportis signed and X approved by Logivision 6 DEui 2 Cashiers Irp Report name Language EN x Report title 0 No cashier Cashier sales alle P VE Cashiers sql Ed al Report section Template file Trigger fields Q Financia F1185 Category Title fields Field onform Cashes F1126 F1127 Dialog Total fields l a MV Preview me Hidden I Dialog V Newpage Pagel V Use group V Black and white Debug wef ee OK Cancel Sect This example shows the Report Properties editor the Cashier report Minimum user level Report Properties Panel Options The report s property file name and extension lrp appears at the top left of the panel to identify the report file being edited The Report Title is the name that appears at the top of the report on screen or in printed format Language allows you to set the default language for the report Minimum user level is the security feature for this report The security level must be set for each report individually The security levels follow the standard Symphony Pro security levels to read about security levels in Symphony Pro see the Security help page under the Symphony Pro File menu Configuration section If a user does not have that security level the report does n
275. t Bv fm F2 ltem number Activa Next 00000000000001 340 E A OREO COOKIES REG Over 50 Parent Promo Quick Object POS Price Cost i Sales Picture ECL POS Descriptions OREO COOKIES Link to oo Sub Dept Follow sub dept Scalable Divisor i Tax 2 Override allowed Tare link Tax 3 No repeat Tax 4 No refund Food stamp No return Wic Bottle return Prohibit discount Yalidation req d Prohibit Oty E MPF Oty required SI 1 Price required E Sl 2 Visual verify _ Price Print Not for sale Manual Tare Hash item Vendor coupon Gas PLU Store coupon ira Oo wo ao Var Tare Bottle Link Promo ID Rest code Client Age Oper Age Type ABYCQ Tax 1 Manual weight ot ITT This example shows the Item table s POS tab POS Target This field is used in multi store environments when the status flags for the items are not the same in all stores To understand the Terminal table programming go to the Terminal table help page The default target for items is PAL To change the target for an item double click the Target field of the POS table and select the new target from the drop down list Targets are only available if they have been programmed as an Item target in the Maintenance application s Register menu Terminals option Follow Sub dept This flag can speed up the item creation process and help reduce potential errors Selecting this option sets the item flags to those pr
276. t but does not remove it Use Group forces the report to use group totalizers Check mark the Debug box if you want Symphony Pro to step through the report generation process stopping after each SQL and Symphony Pro command to display the command s code This is very helpful if the report generation is causing errors allowing you to determine at what step the code is producing errors It also shows the resulting report s template fields allowing for template debugging In the Printer area select the Dialogue option to open the printer options panel before actually sending the report to printer allowing the user to set printer options for the print job Otherwise choosing Print from the report menu sends the data directly to the printer Black and white sends the data to the printer in monochrome thus reducing memory requirements quite significantly Main should be selected for all reports that will print to the system printer defined in the Symphony Pro configuration under the miscellaneous tab If you do not select the main printer option you need to define a printer that will be used Press the Select printer button to define a different printer for this report Change Icon is used to open the Symphony Pro icon library allowing you to select from the available report icons Report Sections The left bottom portion of the Properties panel contains the Report Section used to control the output for reports that repeat certain details
277. t le leanne te weenen eceeenee deweepan deeeeteadeneeuae ccuesuasdeweseaneqeesduce Operator Table nE EE A E E A A E EE EE E cecerctedevacectuesancessccr dey T E E E 115 iI IENE o l A a E E E E E E T E E 116 Potalizer Table cecsee ce secossscsclvavseedevaesccsiesvscsancesesseceecsavessacncostvseteesssoceedalvees vxcevavnuassseesccevaeneossuoudevtevectseatvesseueeseceasiy 121 MOV MA E o l cco ccs2 iccsvsceciesccceccssececsdaves sacssesestsceasctscssescessracterssoverevscseeierscosescesdeesscuecsvasees faecedv csuetesteceiscvecssteesece 123 GUE COPTIC ALG 055 NE E E AE E E E A E T E E A N E E TEE 127 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Contents lll 9 Navigation MeN jiscccoc cccccec oades otc cekccas ceceecedcnceccad secs candcnceceaecenesucdqeqecnesnestancectecenececsenaqcecevectuncestete 128 10 Transfer MOn uc 0 ccccecceccccctceecesctececentiececenttecesestideecesteceeenttecedestiecedesticeesestieereesttecedestuecevestieeeass 129 11 Windows Menu sessies annann ccc eed Seca Sa ete eh ced eh secede anceeg ew saceceresuseay et uutteres 129 Part V Report System 130 1 JRE PORE TV DOS cirer access cea Cacia seca Cents erected ected ee cecact AA ccuucecy ASE AA 130 2 Report Selecti n iaeiiai aeea Sa Gita ceed ccc va ce aaa cue nde aaa iaaa aama iaai iaaa 132 3 Op ning REPOMMS oera esaeen aaae ea aeaaeae aeea aar ae aa S epea paS S Paean aHa anaE an aaan E Eea 134 4 Report Viewer sissioni a EEAS AS
278. t order open the Item table from the PLU menu or click the PLU icon on the desktop Place the cursor in the first field to edit Press and hold down the Ctrl key and press Enter Move the cursor to the next field to edit and repeat the Ctrl and Enter key strokes Continue adding the fields to edit in the order that you feel will be most efficient Memorizing a new navigation Once you ve established all the fields following the steps above you will probably want to save the cursor s editing order To save the memorized cursor order Open the Navigation menu Select the Save current navigation option A Save new navigation panel opens Enter a meaningful name for this navigation for example Cost and Price edit 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 129 4 10 4 11 NOTE Once a navigation has been memorized it will be used until you select a different navigation even if you leave the Item table or close the Maintenance application Selecting a different navigation If you have saved several navigation patterns they are available for selection at the bottom of the Navigation menu The navigation pattern currently in use has a check mark beside it To return to the Maintenance applications default navigation pattern all fields use the Reset navigation option in the Navigation menu Deleting a saved navigation If you have saved
279. t you are executing the correct command By running an internal command file you can inadvertently or even severely damage the data contained in the system database tables If you are unsure you should consult the system administrator or your Authorized TEC Dealer for technical support Execute command file This menu option opens a Windows Explorer style window file browser to allow you to select an internal command file for execution The Symphony Pro internal command files have a common sqI file extension The file browser s Files of type setting bottom of window is set to find sql files found under the default LBOSS Office folder To execute one command file Browse the Office folder to locate the command to execute Select the file and press open or double click the file A confirm execute panel opens Press Yes to accept no or Cancel to abort the process Deploy Individual File Sending Information From One Database Table Symphony Pro keeps all data in database tables with one table for each specific data type For example system operator information is kept in an operator table within the database In normal circumstances daily routine involves modifications to data within these tables An automated task is provided that searches all database tables for modified data and sends all changes to the front end set to execute daily However in certain situations it may be quicker to select a single table contai
280. ta to give a total often required after entering inventory quantities in order to re establish the correct number after sales Count In terms of inventory the physical counting of items Inventory tracking must start with a count to establish the real quantity for items in the sales process Declaration The act of counting and entering the in drawer amounts for all tender types at the end of a cashier s shift The declaration is used to report Over Short amounts by cashier Deploy Prepare to send place information in an outbox or in a target inbox Electronic Journal In the front end terminal an electronic version of a register tape used to store ALL transaction details tracked by a front end terminal 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 182 Symphony Pro User Manual 2 0 2 15 Entry Any process that involves manual data entry for inventory operations or other management related processes such as cashier loans or pickups Event A process or task set to run automatically at a pre programmed time Can also be forced to run manually Execute Run a command file utility or program perform a process Flag An indicator or attribute used by the system to identify a process or item status Front End The portion of the store where sales transactions are performed The points of sale POS HALO Highest Allowable Limit Override function used to allow sales over the programmed l
281. tal option and allow you to set different rental periods for each item Price type J is used to limit the number of items a customer can purchase in a transaction Set the LQD quantity field to the maximum quantity of the product that can be purchased in a transaction If you set type J and use a mix and match number the LQD quantity will apply to all items in the same mix match group Note that the package price is not available with type J price Price type K is used to display an extra decimal of price on the customer receipt and in back end maintenance This is required for sites that enter a quantity sold for preset price items with more than the standard windows decimal settings Price type L will display an extra decimal of price on the customer receipt and in back end maintenance and will also use the Gas Descriptor set in PosSetup gt System gt PLU This is required for sites that enter a quantity of liters of fuel rather than entering the price into a GAS PLU NOTE f you are using a price Method type A to D you do not have to set the Method type Entering a price and quantity in the Base Package LQD or Mix amp Match fields sets the Method type for the POS to follow Base is used to enter the regular price of an item usually a quantity of one item for that price Base pricing also accepts split priced items such as lemons priced at 3 for 1 00 The front end Symphony POS terminals will sell an item programmed at 3 for 1 00 by register
282. taneously and arrange the open windows within the Monitor utility Use the A button to open a Font control panel that allows you to configure the font being displayed It is also possible to control the number of characters per monitor line The red arrow down diminishes the number of characters narrowing the space used The red arrow up widens the column used in each monitor window You can set the Monitoring utility to alert you with a BEEP when certain functions are used notably 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Monitoring Utility 169 functions that are set to be red meaning negative functions that subtract amounts from the current transaction To activate the warning beep select the terminal to track then from the Monitoring utility s File menu select Beep on red If a negative function is used during the transaction the Monitoring utility will issue a warning beep The File menu allows access to set a comm port output for the data captured in the monitoring window from each lane This data will be sent to the designated comm port for display on another system such as video surveillance cameras NOTE You can also copy the contents of a Monitor window to save in a separate text file allowing you to conserve certain monitored transactions for future reference Monitoring Statistics The utility also provides totals for all activity tracked during the monitoring proces
283. tches on file slows down the transfer of data to the Symphony POS terminals because Symphony Pro must validate the best price to send to the lane For batches with the non active status the system needs to verify if the normal price was returned to the Symphony POS terminal NOTE f you remove items from a batch while they have a promotional sale column price Symphony Pro returns the item s price to the regular price during the next deploy to the front end It is also important to note that although you cannot delete active batches it is possible to de activate the batch then delete it As above Symphony Pro will return all items to their regular price during the next deploy all changes Deleting Batches You can delete a batch by locating the batch and using the ca delete tool While editing any batch you can delete all expired batches by opening the Edit menu and selecting Delete expired batches Populating Batches using a Portable Device The Symphony Pro PDT630 interface includes a item batch option that allows users to collect item information by scanning the products and entering pricing information The portable device is then connected to the Symphony Pro computer with a serial cable and the information is collected from the device and stored on the local drive Once the information is on disk the Batch mode editor can retrieve the items programmed with the hand held device The portable device interface comes with it s own he
284. ted to and from the POS such as images search results This feature is not supported by the TEC ECR Import Information files received from external sources such as PLU files from another store or head office Export Information files sent to external destinations such as PLU files sent to another store or head office Misc Other types of files messages Errors Error messages communicated through the system after an error occurs normal urgent etc 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Symphony Pro Main Menus 17 Commands Polling requests and other command type files View Polling Status View Polling Process This File menu option opens a two pane viewer that displays the files being retrieved from and sent to the Symphony POS terminals along with a list of the stations or Symphony POS terminals involved in the polling process The viewer is not actually part of Symphony Pro but a separate utility or application When the polling software is running in the background it s icon shows in Window s System tray bottom right corner of the Windows desktop tool bar The Polling process can only be displayed on the Symphony Pro terminal that is set as the Controller during the initial set up of the system This setting is normally made for terminal 901 If the Polling Process can not be viewed it is probably because another backoffice terminal is set as the Controller NOTE T
285. tems to track have a starting count before receiving or adjusting stock For detailed help on item maintenance please refer to the Item Table help section in this manual You can use the Entry module to create purchase orders or receive stock without placing an order The following help pages explain how to perform inventory operations File Menu Options As with other Symphony Pro applications the Entry Module File menu contains options that are common to all applications such as login language and background The File menu also contains a Compute on Hand Inventory option the same as the Compute Entry module desktop icon You can also use the View log to list a summary log of operations performed on the Entry program Modules Menu Options This menu allows you to select the different Entry program sections in lieu of clicking on the main form with your mouse 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Entry Module 147 6 1 View Menu Options The view menu is used to review past transactions made on the Entry module In order to reprint the receiving report for a completed tranaction use the Vew menu and select Receiving Select the transaction you want to print When the information appears on the screen select the F5 Print function Purchase Orders Creating Purchase Orders We assume that you have created your items assigned a vendor to the product and set the minimum stock and
286. the vendor Many vendors offer dollar or percent discounts when certain purchase quantities are reached Each vendor for an item can have many Cost break entries For example if a vendor offers several cost break levels they can all be entered so that when purchasing items in the Entry module s Order option the system can alert you that there may be a 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 71 4 6 1 7 better cost if you order more Note Each Cost break record MUST HAVE both start and end dates to be valid If both dates have not been selected the system will prompt you before leaving the record To add a cost break for an item s vendor enter the purchasing quantity specified by the vendor in the Quantity break field You will be prompted with a calendar to enter the start date for the cost break To add additional cost breaks for the same vendor use the button within the Cost break section or hold down the Ctrl key and press A If there is more than one vendor for an item and they all have cost break information use the black left and right black arrow buttons at the top of the Regular Cost section to move to the next or previous vendor The Cost break information changes to reflect that vendor s cost breaks Then use the black left and right black arrow buttons at the top of the Cost break section to move to the next or previous cost break for the sel
287. tion If the correct tare value does not exist you must open the tare table and add a new record or modify an existing record Var Tare Variable tare This flag should be selected whenever the tare value is a percentage of the total weight of the item Enter the percentage of the total weight to use for tare removal Bottle Link This flag is available to automate the charge for bottle deposit in areas where deposits are charged on items like soda beer etc Select the link that is programmed with the appropriate bottle deposit amount Promo ID This field contains the identifier for the promotional pricing for the item based on the Promo tab When the conditions for the defined promotion are reached the item sells at the special price or an electronic discount is applied based on the promotional programming See the ECL TAB help in this section for more on how in store electronic coupons are programmed Restrictor This is a link to the Restrictor table programmed in the POS Setup module Restrictors are used to prohibit the sale of products during a certain time period Select the Restrictor required for this item Client Age This flag is available to restrict the sale of age sensitive products such as tobacco or alcohol When this flag is set the first item entered will prompt for customer age Oper Age This flag is available to restrict the sale of age sensitive products such as tobacco or alcohol When this flag is set the POS
288. tion Cashier Customer 647 Programmer Date Time Cust Store Terminal 2001 09 24 21 41 47 001 007 2001 09 24 x 26 0 Kb PLU 6 COKE CLASSIC 12 02 CAN Bottle deposit PLU 2 UNCLE BEN S RICE Esc Exit F2 Date PgUp Prv PgDn Nxtj F3 Search This example shows the Electronic Journal Basic version The electronic journal allows reviewing sales transactions made on the Symphony POS system The program is executed by running the EJ EXE executable in the POSWIN or LBOSS folder You can also use the EJ menu option from the Symphony Pro software Two program versions are available Basic and Professional version The basic version is included with Symphony POS on each lane while the Professional EJ version is an optional purchase Call your Authorized TEC Dealer to purchase the Professional version if it has not been enabled This feature is not supported by the TEC ECRs The first window shown here is the normal EJ layout This view of the EJ is used to review transactions The File menu allows rebuilding the pointer files and exiting from the software Using the Electronic Journal L Tracker EJ Viewer Menu Options File menu options Missing transactions will list any transactions that are mising in the EJ file sequence Rebuild pointers will create files that assist Syphony Pro in positioning start tranaction position for a 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Elec
289. to define as shown below the position of the copy identifier within the PLU record Reservation reports and reports that show the time films are due could report on the items 123456x together instead of requiring you to search all 3 items Other information on the rental system is defined in the Possetup module System set up screen under the Rent tab Rent Tab Rental items can be controlled by Symphony POS when the system is used with the Symphony Pro backend system The rental tab includes general programming that defines how the rental system will operate To access the POS rental tab select POS setup from the Symphony Pro Modules menu The rental item programming is found in the Symphony Pro system under PLU programming x General Directories Alias Taxes Food stamps PLU Account Totalizers Zones Headers Restrictors Coupons Misc Events Language Currency Rent MReturn time Grace period Based on the period Hours Percentage ee Copy identifier J Open Account First x digits copy Charge late fee m of digits 0 None Type H period 24 hours Cancel Apply Help J 04 00PM Late fee The Symphony POS Setup module showing the Rent Tab Return time Symphony POS can control return time for rental items two ways The more popular application for rental with Symphony POS is controlling films in a c store
290. tronic Journal L Tracker 161 given day Set printer font is used to define the font that will be used when print options are selected with the EJ utility Edit menu options The top menu section displays the search commands that have been defined on your system The bottom menu section is used to record a search for repeat use or to delete an entry from the top section of the Edit menu options wndow View menu options View transactions with without visible PLU number Extended to view the search input area Animation option to highlight results of searches Print menu options Print the current transaction only Print each transaction with data that responds to the current search criteria Print the entire transaction file for the current day Help displays version information The EJ program can be operated without the mouse by using the function buttons to execute the required command It is also possible to use the mouse if preferred Press F2 Date to select the date you want to review You can also select the date from the date pull down window above the receipt area When the calendar is open the Home key will select today s date automatically You can also scroll to the previous or next date using Ctrl PageUp or Ctrl PageDown keyboard combinations The receipt area shows the transaction data Use the scroll bar within the receipt area to move up or down the transaction From anywhere within the tran
291. type application In this type of environment the return time is usually determined as being 6 00 pm or thereabouts If this is your case leave the Check box for Based on the period as a blank An item rented today at 3PM will be due at the return time tomorrow Same thing for an item rented at 11PM tonight it will be due tomorrow at 6 00PM if a return time is specified 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 88 Symphony Pro User Manual 2 0 2 15 4 6 2 5 When Symphony Pro is used for rental that is based on time you need to place a check mark next to Based on the period This would be used in an application where something is rented for an hour 2 hours 8 hrs etc An example would be strollers rented to customers by the hour in an amusement park When you select this option any time that shows in the Return time will be ignored Late fee In situations where you want to charge a fee for late returns select whether or not Symphony POS should open the account for the customer that rented the item If a fee should be charged check the Charge late fee box Then press the button in the Late fee area You will be promoted to select a button from the button list that was programmed in Buttons and forms So you can assign a preset PLU an open PLU or Subdept or any other button to be executed when a rental item is returned after the prescribed time Grace period To permit an automatic grace period
292. ucing inventory values but there is no trace of how that inventory was paid for as with sales potentially causing accounting problems You should consider this before using the Transfer option Other Entry Options Compute Option Use the compute selection to recalculate the current stock levels anytime you want to be sure that all transactions are being considered especially important if you are making inventory counts For example you have done a count for today and then you realize that their are sales that were not processed After you have processed the sales data use the Compute option to recalculate the stock levels View or reprint previous transactions Use the View menu option to recall any transaction including your orders received goods adjustments and counts that have been entered on the system Once the transaction is recalled you may revise it print it or even delete it If any change is made to an order that had already been posted you need to use the Compute option to recalculate the stock levels A warning will appear to this effect Purging Old Inventory Records 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Entry Module 155 The View option allows you to see entries made in previous transactions To remove received transaction data from the list use the Purge option You cannot purge orders Select the date before which you want the transaction data to be removed Note that this
293. unit based on the information entered above You cannot edit this field directly and appears as a confirmation This field is handy to quickly see the difference between the Regular Cost unit price and the Cost break unit cost Inventory Tab Item PLU Maintenance Inventory Tab Using the inventory feature The system can track inventory levels to assist the ordering and receiving process The first step is to define whether stock on hand and reordering is being used on the item These settings are available in the PLU maintenance The inventory settings are located in the same column as the regular retail price on level 1 Note that changing to another level does not affect the inventory settings you make All price levels share the same stock on hand The table below shows the fields that can be defined in regards to the inventory tracking for each item There are four fields to define 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a 72 Symphony Pro User Manual 2 0 2 15 cao q gt Bv fm ltem number F2 er Active 340 E a OREO COOKIES REG Over 50 Parent Promo Quick Object POS Price Cost Inventory Sales Pictue ECL Store number a TEC America Child Parent E Active Follow M y Inv m 36 00000000000000 MM Ord ROO 1 nee ae This example shows the Item table s Inventory tab Store number is needed when you are working on a multi store inventory sy
294. us chereeecccce cece ce decdente ede deeb ecceteu cen deccantnadeutennee ceccecensucus decuacenceeuteceueduucuesssuucenctecencecdueteuseectecs 174 Part XII File Maintenance Utility 177 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a IV Symphony Pro User Manual 2 0 2 15 Part XIII Glossary 181 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Limited Warranty 5 1 Limited Warranty TOSHIBA TEC AMERICA RETAIL INFORMATION SYSTEMS INC 90 DAY LIMITED WARRANTY Symphony POS SOFTWARE BEFORE USING THIS PRODUCT YOU SHOULD CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS YOUR USE OF THIS PRODUCT INDICATES YOUR ACCEPTANCE OF THESE TERMS IF YOU DO NOT AGREE WITH THEM YOU SHOULD NOT USE THIS PRODUCT AND SHOULD PROMPTLY RETURN THE PRODUCT TO THE SELLER TOSHIBA TEC AMERICA RETAIL INFORMATION SYSTEMS INC warrants this product to be free from defects in materials and workmanship for a period of 90 days from the date of purchase from an authorized TOSHIBA TEC AMERICA RETAIL INFORMATION SYSTEMS INC dealer This warranty is limited to the original purchaser and to TOSHIBA TEC AMERICA RETAIL INFORMATION SYSTEMS INC products that are sold and used within the continental United States and Hawaii A copy of a valid dated sales receipt must be submitted with the product for warranty service Third Party Operating System and Third Party Application Software are specifically excluded
295. will show as if they belong to the new account NOTE Payments made to accounts do not target specific transactions Amounts received on accounts apply to the global amount Customer Managing the Customer File NOTE Account Related Maintenance is an optional module availalable from your Authorized TEC Dealer If this module is not purchased in addition to the Symphony Pro Software the following options are not available Symphony Pro allows you to create an unlimited number of records within the Client or customer table Each customer account can have multiple sub accounts or Contacts account users but must have a main user Accounts must be linked to both a risk level and a customer level 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 107 Customer level Cu of x Client gt EA GET 4 gt 49 Client number f Modified Detail PAL v Company TEC Americal Address 4401 4 Price level 2 City Atlanta Prov State Code Discount 5 a siti Country USA Expiry STET Phone Fax isk leye Card Exp Ca 1 gt v Tax 1 a Exempt Exempt E 0 emp Points Balance Risk level 3 5000 credit Group o 1 00 Client level 2 Max Credit 5000 M Contact required POH required Check limit 5000 PO Digits Min Max Contact Ck change limit m Number Main 1 gt Ck week limit o First name Last name Language
296. will verify the age declared in the set up of the operator signed on Label The Print flag is used internally by the system It is selected when a price is changed so that a label will be printed for this item the next time you print labels The Type window allows you to select a label type that you want to use for this item Double click to select from the available labels you have on your system Price Tab Item PLU Maintenance Price Tab The Symphony POS PLU pricing is modified in the Item Maintenance screen If you are using single item pricing you should change the price from the Quick tab To modify any other price type you will need to select the Price tab You can also access the price tab using the Ctrl 4 keyboard shortcut 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 61 Cu fe Item number F2 oo000000000001 OREO COOKIES Quick Object POS q gt v fm Active Next LS lS ia Over 50 Parent Promo REG Price like code 00000000000001 Suga Retail E Method Type o Base 3 40 1 Package 10 25 1 top f 3 Mix match table 3 Sale price ik Method Type Base Package LD E Mix match table i Price Cost Inventory Sales Picture ECL Price target PAL Level M ix Margin Actual 62 01 Projected Paints Hi Dsc 2 SIRE Size 454 Factor 100 Points Last digit pas
297. with Items help section Once the Statistics utility is open on screen Execute Button Press the Execute button at the bottom left of the panel to test the data tables Cancel to close the utility without testing the data NOTE The information collected using the Statistics utility always refers to the data tables for the Item Target selected at the bottom of the screen above the Execute button In single store situations this is normally PAL In Multi store situations be sure to select the correct target for the operation For help about targets see the Terminal Table programming help in this manual M Statistics Number of items OBJ PRICE records COST records Non teferenced POS Delete Non referenced PRICE Delete Non teferenced COST Delete Non teferenced SCT Delete Non teferenced ECL Delete Missing POS Delete Missing PRICE Deleted items Records not deployed Sub Departments Departments Promo Batches Items in Batch ltem target Price target PAL v PAL z Cancel This example shows the Statistics Data testing panel Number of Items This indicates the number of items that exist in the selected target s Object table The Object table is the main item table used to store the item s core information accessed in the 2005 TOSHIBA TEC AMERICA AMERICA RETAIL SYSTEMS INC R1 0a Maintenance Application 105 Maintenance application s PLU menu Item option Object tab help
298. xt morning it will realize that it should have executed the commands set to execute one past event at the previous date time and will execute them If this option is not set Symphony Pro will wait until the next scheduled time for the execution Execute at loading time Is used to tell Symphony Pro that this command should be run when Symphony Pro is launched Tasks that are flagged to execute at load time will run when Symphony Pro starts Note that it may take up to 30 seconds before Symphony Pro can read the Task list and execute tasks set to run at startup Also the scheduled flag does not have to be set to on for the command to run at startup View on all terminals Set to on by default this flag determines which terminals can see and execute this task When not selected Symphony Pro needs to know which terminal the task is for You can only enter one 1 special terminal Executed on controller Set to on by default this flag specifies that the selected task runs on the Symphony Pro host terminal usually 901 If the flag is removed Symphony Pro needs to know which terminal the selected task should run This can be convenient for certain tasks that can be run on other terminals and helps to remove some of the workload from the controller You can only enter one 1 special terminal If filename exists Set this option when the task you are scheduling should be executed only when the file named exists Repeating Cycle The re
299. y Pro configuration If you are in store 001 the terminals will be created as 001 001 001 002 001 003 etc The terminals will be created as LPOS terminal types The terminal inbox for POS 01 will be set to POS01 C INBOX so you must identify Symphony POS lane 1 as POSO1 in the network identification settings You must also share that POS terminal s hard drive that contains the INBOX as C The terminal outbox for POS 01 will be set to POS01 C OUTBOX so you must identify Symphony POS lane 1 as POS01 in the network identification settings You must also share that POS terminal s hard drive that contains the INBOX as C The terminal inbox for POS 02 will be set to POS02 C INBOX so you must identify Symphony POS lane 2 as POSO2 in the network identification settings You must also share that POS terminal s hard drive that contains the INBOX as C The terminal outbox for POS 02 will be set to POS02 C OUTBOX so you must identify Symphony POS lane 2 as POS02 in the network identification settings You must also share that POS terminal s hard drive that contains the INBOX as C etc The system will automatically add each of the terminals into target groups as follows Each POS terminal will be added to the PAL RAL and XAL groups Each POS terminal will be added to an individual REPORT group named 001 002 003 etc The group descriptions will be set to POS 01 POS 02 etc Adding terminals manually To add a terminal sel
300. y existing actually replace s the item number UPC for the item on the screen Once deployed the old code will no longer exist in the database Please read the warning below before using the Modify option Always modify replaces the UPC for all subsequent items being modified The QueryForm panel will not be presented until the Maintenance application is restarted Please read the warning below before using the Modify option WARNING Be extremely careful when using this option This option is normally used in situations where an error has been made while creating a new item code The new item has been created and programmed but with the wrong code Since the new item has not been sold in the system there are no serious effects Before using this action you should consider these factors Although occasionally necessary because manufacturers sometimes change their product s UPC the repercussions of this action are serious In such cases you should use the Copy option creating a new code with the same information as the old code In this way you can continue to sell the old code The item s sales history is linked to the old code The Modify option actually deletes the old code from the database so when you view item sales reports that contain the old code the code will appear without a description Removing Items When you are sure that you will no longer sell an item or the item is never used you can remove it from the datab
301. you do not select this option you must create individual terminals for every register in each store on the headquarters system This option should only be set at the headquarters Symphony Pro not in an individual store The Connection pull down menu is used to determine how Symphony Pro connects Any valid choice you can make will appear in the pull down menu For example if you have installed dial up networking and defined a connection the dial up networking definition will appear as a choice for the Symphony Pro host connection type If you plan on using modem to modem communications you will need to install and configure the calling side for dial up networking and the other side for dial up server Please refer to your operating system instructions for further help on these set up issues IP or Domain name is the identification path to the remote Symphony Pro file system This would be entered as the head office IP address if you are connecting to a fixed TCPIP address Client Port and Host Port is the actual port number required at each side to open the connection Try FTP if you are unsure Make both sides match Host path is the location on your system that the store Symphony Pro will put the files to be transferred in before the actual connection with the HQ occurs This is a location that is used by the store side not HQ Symphony Pro to specify what need to be transferred out of the current location This could be called for example C

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