Intel SKA4 Life Jacket User Manual
Contents
1. DPC Console Version FRU SDR Loader Version Diagnostics Version Testview PCDiag etc Other AGP PCIASA Configuration ALLOCATED RESOURCES PLUG IN DEVICES Card Description Driver Rev T O Base Addr FW Rev AGP AGP PCI Slot PCI Slot PCI Slot PCI Slot PCI Slot PCI Slot PCI Slot PCI Slot ISA ISA 2 ISA ISA 1 ONBOARD DEVICE IN USE On Board Video I On Board NIC I On Board SCSH1 I On Board SCSF2 I RAID I RAID Level 0 5 Caching Method RB WT of Drives Used IDE Drive Type s Make Model SCSI Drive Type s Make Model Other Device Type s CD ROM Tape Drive etc Make Model SPD Problem Report 14 10 25 00 SPD Problem Report 15 10 25 002. TROUBLESHOOTING inca 4 Boot Issues 0000 1 My server will not power On 2 Upon booting my server starts beeping 3 My HDD lights went on I heard the drives spin up and my floppy drive light turned on but I m not seeing video 6 4 I am installing adapters in my powered down system and my system boots up when I install a PCI adapter 7 5 My system boots up automatically when I power on my power StrIP unesensesenenensnnensnsnsenenenensenenenennnnonensnsonenennnsnsenenenennensnensosenentnnann 7 6 The boottip process takes too LOM ge 3 a a EG LA I NI ALLALIa ni E EE Ei Eriin ne 8 7 I put one processor in my system but it doesn t DOOLt L ie 9 Other ISSUES suisse D ccscssonscsccaenecadteseosssssscassonscescteuescucedescsedessoaseaboescabscsssstasecetsoseacessasccssedseestzeesstusostucessaasescussseseseussabensdecenseddoeseseseseesussnbscesedee 1 Some of my hard drives show up during post and some don t ae ca 2 My hard drives don t show up under Windows NT iene eee nice rece nec cenere 3 During boot up a populated PCI slot powers up then immediately powers off iii 11 4 The PHP push button functions under DOS but is non functional under an OS i 11 Intel SPD Problem Report Server System Configuration Information indicates required information Lia es Hardware Information
3. e A power fault condition can also produce this behavior If your system still cannot recognize the PCI card or still powers off please fill out the included customer support form and call your customer support representative Please pay special attention to the following information e What manufacturer and model type is your PCI card What PCI slot is your card installed in What BIOS release is installed on your system you can identify this during POST e What memory is the system using Is it on the tested memory list Contact your customer service representative for the latest tested memory list 4 The PHP push button functions under DOS but is non functional under an OS e The OS specific PHP drivers must be loaded for push button functionality If the PHP push button still does not function under the OS please fill out the included customer support form and call your customer support representative Please pay special attention to the following information e What OS is loaded on your hard drive e Which PHP driver version are you using If you must contact customer support please fill out the following support form and have it ready SPD Troubleshooting Guide 11 10 25 00 Intel SPD Problem Report Company Name Please Complete All That Apply Date Submitted Contact Telephone Intel Baseboard Product Email Address Priority _ 1 Hot 2 Critical 3 High 4 Low N440BX NL440BX T4
4. iii OPS Information SCR CER SIRI LIO E A EE R SR e E EEE E E Es R E E E EE TERI IENA TITAN Utilities Informations sarii asesi E ae Aaa LER AGP PCUISA CONA AUAA O serne E a aa aaa SPD Troubleshooting Guide 3 10 25 00 SKA4 Troubleshooting Welcome to the SKA4 server platform In the unlikely event you do encounter issues this guide will help you troubleshoot amp identify possible problem areas If you are unable to resolve a problem using this guide please call our help desk This guide will help you collect the data we will need to help you through your issues Each issue includes suggestions that may help you and a list of information we will need to assist you should you need to call Please be aware that only the Intel SC7000 and SC4000 server chassis are supported the SKA4 server board is a high performance product with specific power cooling and EMI requirements and the SC7000 and SC4000 chassis meet these requirements Please visit the Intel Customer Support website for updated versions of this document http support intel com support motherboards server SKA4 SPD Troubleshooting Guide 4 10 25 00 Boot Issues 1 My server will not power on Check for the following possibilities Have you securely plugged the server AC power cord into the power supply Have you plugged the server into a powered on power strip Some ATX power supplies have a power switch on the back of the power supply next to the fan is it switc
5. loaded on the system The latest tested BIOS is posted to the Intel Customer Support Website e What is the PBA number of the server board The PBA number is located on a white label near the edge of the board and is printed in the following format PBA xxxxxx xxx SPD Troubleshooting Guide 7 10 25 00 e What memory is the server using Is it on the tested memory list Contact your customer service representative for the latest tested memory list e What chassis and power supply is the system using 6 The bootup process takes too long What most people typically consider booting actually involves multiple phases e BIOS Power On Self Test POST includes the memory count and the keyboard mouse and IDE drive check e Option ROM loading Each device may load a portion of its operating code or option ROM into memory This is what you may see as the messages that come up identifying the add in device such as a SCSI card ROM e Operating system boot During this time the operating system takes control of the server and performs whatever checks amp setups are necessary for operation An example of this is the Windows NT blue boot screen A slow down at any of these three points can produce what users perceive as a slow boot The following is a list of items that can produce a slower boot e Large memory configurations Large memory installations can take 1 2 minutes to check Extended memory test can be disab
6. 40BX L440GX C440GX SKA4 S450NX AK450NX A450NX OPRF100 Other specify Chassis Columbus IT Columbus III Astor Astor II Cabrillo Cabrillo C Cabrillo II Cabot Drake SC7000 SC4000 specify contents HSDrive Bay Redundant Power Rack Mount Other specify chassis manufacturer amp part number power supply manufacturer amp part number type amp amount of chassis fans used fan manufacturers amp part numbers Problem Descr iption complete details of the problem setup problem description error messages recreation steps troubleshooting steps completed etc Server System Configuration Information indicates required information Main Board Part Number PBA AA CPU Board Part Number PBA AA Front Panel Board PNumber PBA AA Mezzanine Board PNumber PBA AA System BMC Firmware Version System FPC Firmware Version Power Share Dist Board PBA Processor 1 Hardware Information System BIOS Version I O Board Part Number PBA AA Midplane Board Part Number PBA AA I O Riser Board Part Number PBA AA SCSI Backplane PBA HSC Firmware Version SMIC Firmware Version Chipset Stepping Processor 2 SPD Troubleshooting Guide 12 10 25 00 S Spec Speed Stepping Cache size CPUID S S
7. SKA4 Server Board Troubleshooting Guide A Guide for Technically Qualified Assemblers of Inte Identified Subassemblies Products Revision 1 0 October 2000 Revision History Modifications 10 25 00 Initial Draft Intel Corporation 2000 Information in this document is provided in connection with Intel products No license express or implied by estoppel or otherwise to any intellectual property rights is granted by this document Except as provided in Intel s Terms and Conditions of Sale for such products Intel assumes no liability whatsoever and Intel disclaims any express or implied warranty relating to sale and or use of Intel products including liability or warranties relating to fitness for a particular purpose merchantability or infringement of any patent copyright or other intellectual property right Intel products are not intended for use in medical life saving or life sustaining applications Intel may make changes to specifications and product descriptions at any time without notice The SKA4 server board may contain design defects or errors known as errata which may cause the product to deviate from published specifications Current characterized errata are available on request Pentium is a registered trademark of Intel Corporation Xeon Celeron and MMX are trademarks of Intel Corporation Third party brands and names are the property of their respective owners SPD Troubleshooting Guide 2 10 25 00 SKA4
8. h front panel lights are there any front panel lights on Is the power supply fan spinning Does the system beep See Issue 2 Please note what is displayed on the monitor or any sounds emanating from the server system SPD Troubleshooting Guide 5 10 25 00 2 Upon booting my server starts beeping Most likely these beeps are beep codes They identify system events in case video fails to display The following list is an excerpt of available beep codes Contact your customer service representative for a complete list of beep codes Table 1 Standard BIOS Port 80 Codes cP Beeps Reason 1 1 1 1 There are no processors present in the system or the processors are so incompatible that the system BIOS cannot run like mismatched cache voltages 1 2 2 1 2 2 3 BIOS ROM checksum She 1 3 1 1 Test DRAM refresh 22 1 3 1 3 Test 8742 Test 8742 Keyboard Controller Controller 28 1 3 3 1 Autosize DRAM system See e mmm stops execution here if the BIOS does not detect any usable MIDO DIMMs eel ose I 28 1 2 Seah for option ROMS One ong two shor beeps on checksum Taure Table 2 Recovery BIOS Port 80 Codes Beeps Reason 1 1 1 There are no processors present in the system or the processors are so incompatible that the system BIOS cannot run like mismatched cache voltages Table 3 BMC Beep Codes 3 My HDD lights went on I heard the drives spin up and my floppy drive light tu
9. hed on Is the front panel power switch cable properly connected to the front panel header pins on the server board located at J9E3 pins 2 and 16 If you are using a SSI compliant power supply make sure the proper power supply connector attaches to the auxiliary signal connector SSI power supplies require a 3 volt sense signal to properly power on and have a special 5 pin by 2 row connector for that purpose If that connector is available with your power supply make sure it firmly seats in the Auxiliary Signal connector located at J9B2 on the server board Remove all add in cards and see if the server boots using just the on board components If successful add the cards back in one at a time with a reboot in between to see if you can pinpoint a suspect card Remove the processor and terminator card and reseat them Remove and reseat the memory modules Try using memory modules from a known working server system Use memory in fours Though it is unlikely that a server will not boot there are many reasons why it may not boot If you are unable to resolve this issue please fill out the included customer support form and call your customer support representative Please note the answers to the following questions below What memory is the server using Is it on the tested memory list Contact your customer service representative for the latest tested memory list What chassis and power supply is the server using If you are using a chassis wit
10. included customer support form and call your customer support representative Please pay special attention to the following information e What add in adapters do you have in your system manufacturer and model number e What types of hard drives are in the system manufacturer and model number e If you are using a SCSI cable to attach your drives what kind of terminator do you have at the end of the cable manufacturer and type e g ultra 160 e What are the SCSI IDs of the devices on your SCSI bus e How many SCSI channels are you using e Are you using a hot swap backplane with your third party adapter e What memory is the system using Is it on the tested memory list Contact your customer service representative for the latest tested memory list 2 My hard drives don t show up under Windows NT Verify that the system detects all your drives during POST see Issue 8 IDE devices list on the screen by the server board BIOS SCSI drives will list on the screen by the SCSI BIOS Windows NT 4 0 does not ship with the latest drivers for some SCSI controllers Because of this direct Windows NT installation to the proper drivers during installation To do this you must press the F6 key during installation start up at the sight of the first installation blue screen This will allow you to skip auto detection and manually install a driver The other way to perform a manual install is to use the three boot floppies When asked to perfo
11. led in BIOS setup to speed up the boot process when performing service which requires multiple reboots however this memory test should be enabled for normal system operation e Multiple SCSI adapters SCSI adapters take time to load their option ROMs and execute their code that scans for drives e Numerous SCSI devices SCSI device adapters like many other adapters have option ROMs that must be loaded into memory Detection amp option ROM loading takes additional time e Numerous other adapters Many adapters have an option ROM that takes time to load into memory If your system does not have any of these items and you still experience an extended boot time please fill out the included customer support form and call your customer support representative Please pay special attention to the following information e Amount of memory in the system e What memory is the system using Is it on the tested memory list Contact your customer service representative for the latest tested memory list e Number and type of adapters in the system manufacturer and model number e The number and type of hard drives in the system manufacturer and model number SPD Troubleshooting Guide 8 10 25 00 7 I put one processor in my system but it doesn t boot Check the following Is the processor a 100MHz system bus or 133MHz system bus processor The SKA4 server board only supports Intel Pentium Ill Xeon processors designed for the 100MHz
12. pec Speed Stepping Cache size CPUID Processor 3 Processor 4 S Spec Speed Stepping Cache size CPUID S Spec Speed Stepping Cache size CPUID Processor 5 Processor 6 S Spec Speed Stepping Cache size CPUID S Spec Speed Stepping Cache size CPUID Processor 7 i Processor 8 I S Spec Speed Stepping Cache size CPUID S Spec Speed Stepping Cache size CPUID Memory module configuration Module Type module vendor vendor part numbers Intel part numbers On board or in Card 1 J1 MB MODULE 1 J2 MB MODULE 2 33 MB MODULE 3 J4 MB MODULE 4 J5 MB MODULE 5 J6 MB MODULE 6 J7 MB MODULE 7 J8 MB MODULE 8 J9 MB MODULE 9 J10 MB MODULE 10 J11 MB MODULE 11 J12 MB MODULE 12 J13 MB MODULE 13 J14 MB MODULE 14 J15 MB MODULE 15 J16 MB MODULE 16 Memory module configuration Module Type module vendor vendor part numbers Intel part numbers In Card 2 Jl _MB MODULE 1 J2 MB MODULE 2 33 MB MODULE 3 J4 ____MB MODULE 4 J5 MB MODULE 5 J6 MB MODULE 6 J7 MB MODULE 7 J8 MB MODULE 8 J9 MB MODULE 9 J10 MB MODULE 10 J11 MB MODULE 11 J12 MB MODULE 12 J13 MB MODULE 13 J14 MB MODULE 14 J15 MB MODULE 15 J16 MB MODULE 16 O S Information Operating System Operating System Language Version O S Version Service Pack MP Spec SPD Troubleshooting Guide 13 10 25 00 Utilities Information ISC Version SSU Version EMP
13. rm an auto detection of mass storage devices or do it manually choose to do it manually and you will be asked to choose from a list or provide the driver from a floppy If you are unsure about what you should choose from the list contact your customer service representative SPD Troubleshooting Guide 10 10 25 00 If your system can still not see the onboard adapter or your hard drives please fill out the included customer support form and call your customer support representative Please pay special attention to the following information e Does the SCSI controller identify itself during POST e Can you see either the drives identified at POST by the system BIOS or the SCSI BIOS You should see the manufacturer s name and drive type during the Adaptec SCSI scan e If you are using a SCSI cable to attach your drives what kind of terminator do you have at the end of the cable manufacturer and type e g ultra 160 e What memory is the system using Is it on the tested memory list Contact your customer service representative for the latest tested memory list e What are the number and type of processors in the system 3 During boot up a populated PCI slot powers up then immediately powers off e Verify that a valid PCI card is being used supports PCI configuration space for example Some test cards such as LAI adapters will need a valid PCI card installed in their onboard connector before they can be recognized and powered on
14. rned on but Pm not seeing video Check the following e Remove all add in cards and retry booting with just the on board components If successful try adding the add in boards one at a time with a reboot in between to try to pinpoint a suspect card SPD Troubleshooting Guide 6 10 25 00 e Remove and reseat memory modules Try using memory from a known working system e Remove and reseat processor and terminator card e If you are using a switch box to share a monitor between multiple servers ensure switching to the proper server If you are unable to get a video image please fill out the included customer support form and call your customer support representative Please note the answers to the following questions below e What memory is the system using Is it on the tested memory list Contact your customer service representative for the latest tested memory list e What chassis and power supply is the system using e If the chassis has front panel lights are any front panel lights on e Is the power supply fan spinning e Does the system beep See Issue 2 e Please note any sounds emanating from the server system e If you are using a third party video adapter please have manufacturer and model number ready 4 I am installing adapters in my powered down system and my system boots up when I install a PCI adapter Server management features require full time standby power This means that power is still on to par
15. sues 1 Some of my hard drives show up during post and some don t Check on the following e Are you using third party SCSI adapters System memory limitations limit the number amp size of option ROMS in the system If you place too many adapters or adapters that take up too much space in memory they may not install and show the hard drives connected to them e If you disconnect your hard drives from the third party adapter and connect them to the on board adapter do they show up e Verify that pin 1 on the data cable connects to pin 1 on the device In most cases if you orient the data cable so that the colored stripe on the cable is pointing towards the power connector on the device you will have proper orientation e Verify that the device power cable is firmly connected e Have you properly terminated all your hard drives If you are using Ultra 2 or Ultra 160 drives without a hot swap backplane place a terminator in the last connector on the SCSI cable Ultra 2 Ultra 160 devices do not provide their own termination logic like Ultra Wide devices did e Check your SCSI ID numbers SCSI devices must have their own unique ID on the SCSI bus This number is set automatically when using an Intel SCSI hot swap backplane but must be set with jumpers on the device when using a SCSI cable ID number should be set starting at 0 and must be set lower than 8 if booting from the drive If your hard drives still do not show please fill out the
16. system bus Is the processor in the primary processor slot Refer to the configuration label or the Technical Product Specification for details on which slot is the primary Do each additional processor slots contain a terminator card The Pentium Ill processor architecture requires termination of the non populated processor slots Without proper termination the signals do not maintain their electrical integrity amp may cause errors Some server products prevent boot up if they do not detect a terminator card Are the processor and terminator cards firmly seated The retention mechanism is designed to hold the processor and term cards firmly in place Ensure that the processor and termination cards have snapped into the retention mechanism Does the system beep Refer to Issue 2 If you are still having no boot issues please fill out the included customer support form and call your customer support representative Have the following information ready Does the system beep What beep code is it giving Does the system show video What memory is the system using Is it on the tested memory list Contact your customer service representative for the latest tested memory list What error does the system give if any What add in adapters does your system have manufacturer and model number Processor speed and type Chassis and power supply or supplies manufacturer and model number SPD Troubleshooting Guide 9 10 25 00 Other Is
17. ts of the system even if you have turned the system off via the power switch on the front panel Additionally signals in the PCI connectors tell the system to boot normally used by server management adapters NICs Plugging in the adapter with AC power still applied can cause false signals to be transmitted commanding the system to boot Before removing the cover to your chassis you should always e Turn off the server via the power switch on the front panel e Unplug the AC cord from the back 5 My system boots up automatically when I power on my power strip Some server systems save the last known power state since the last AC power connection If you remove AC power before powering down the system via the power switch on the front panel your system will automatically attempt to come back to the on state it was in once you restore AC power e Please keep in mind that unplugging the system or flipping a switch on the power strip both remove AC power e Follow the correct A C removal sequence Press the front panel button then remove the A C power cord Allowing your system to fully power up and then power down the system using the front panel power switch should correct this problem If it does not refer to Issue 3 If neither of these options fix your problem fill out the attached customer support form and call your customer support representative Please have the following information available e What BIOS do you have
Download Pdf Manuals
Related Search