Home

IBM 2140 Personal Computer User Manual

1. Pin Signal Name Pin Signal Name 1 Power Good 5 V dc 7 Ground 2 5 V de 8 Ground 3 12 V de 9 5 V de 4 12 V dc 10 5 V de 5 Ground 11 5 V de 6 Ground 12 5 V de Power Cable Connector 3 3 V de Pin Signal Name Pin Signal Name 1 3 3 V de 4 Ground 2 3 3 V de 5 Ground 3 3 3 V de 6 Ground Diskette Cable Connector Pin Signal Name yo Pin Signal Name UO 1 Ground 18 Direction O 2 Density Select O 19 Ground 3 No Connection 20 Step O 4 No Connection 21 Ground 5 Ground 22 Write Data 6 No Connection 23 Ground 7 Ground 24 Write Enable 9 8 Index l 25 Ground 9 Ground 26 Track 0 10 Motor Enable 0 9 27 Ground 11 Ground 28 Write Protect 12 Drive Select 1 O 29 Ground 13 Ground 30 Read Data 14 Drive Select 0 O 31 Ground 15 Ground 32 Select Head 1 O 16 Motor Enable 1 O 33 Ground 17 Ground 34 Diskette Change l Note The diskette drive signal cable for drive A has a twist for the Drive Select and Motor Enable signals Parts Test Point Locations 5 19 Hard Disk Cable Connectors Pin Signal Name yo Pin Signal Name yo 1 Host Reset 9 21 No Connection 2 Ground 22 Ground 3 Host Data 7 1 0 23 Host IOW O 4 Host Data 8 VO 24 Ground Power 5 Host Data 6 1 0 25 Host IOR O 6 Host Data 9 1 0 26 Ground Power 7 Host Data 5 VO 27
2. Ge Comas PON Tonnan eng P O12 pa JP IS J11 JP3 m DE J24 Buzzer J3 AZ TET Sa deen ea oca ad ISA ha See BT EIS E SA D A J21 zb Figure 5 3 System Board Type A 2 r Attention The amplifier card BIOS in the system board must match the amplifier card installed in the computer See Amplifier Card BIOS on page 1 16 Parts Test Point Locations 5 5 System Board Locations Type A 2 BT1 DIMM1 DIMM2 DIMM3 ISA1 ISA2 ISA3 J1A J1B J2 J3 J4 J5 J6A B C J7 J8A B J9 J10 J11 J13 J14 J15 J16 J17 J19 J20 J21 J22 J23 J24 J25 JP1 JP2 JP3 JP7 PCI1 PCI2 PCI3 KSLOTA1 5 6 Battery DIMM connector Bank 1 DIMM connector Bank 2 DIMM connector Bank 3 ISA 1 connector ISA 2 connector ISA 3 connector Mouse Keyboard connector top mouse bottom keyboard Modem audio In connector TV Audio In connector Audio amplifier connector Serial port connector bottom connector Audio out in mic Monitor connector USB connector top USB1 bottom USBO MIDl Joystick connector top Parallel connector top CD DVD ROM audio in connector TV out connector AC 3 connector Video feature connector Fan connector SO DIMM socket video upgrade Diskette drive connector Power connector Buzzer on b
3. 2 26 Table 2 1 Page 17 of 23 POST and Diagnostics and Utilities Index for Symptoms Messages Error Codes or Beeps Symptoms Messages Error Codes or Beeps Action FRU Error Codes 107 System board processor update error A 2 system board only Flash BIOS System Board 10X System board error or continuous beep System Board 110 System board parity error Memory on page 2 37 DIMMs System Board 111 HO channel parity error Memory on page 2 37 O channel memory System Board 114 External ROM checksum error Adapter Card System Board 129 Cache memory error Memory on page 2 37 For A 1 system board System Board For A 2 system board Processor 12X Processor error 13X System board error Run the Setup Utility see POST Error Codes on page 2 3 Processor System Board Run the Setup Utility see POST Error Codes on page 2 3 Processor System Board 151 Real time clock failure System board 161 Low CMOS battery CMOS clock battery if less than 2 8 V dc Run the Setup Utility see POST Error Codes on page 2 3 System Board Check Procedures 2 27 Table 2 1 Page 18 of 23 POST and Diagnostics and Utilities Index for Symptoms Messages Error Codes or Beeps Symptoms Messages Error Codes or Beeps Action FRU 162 CMOS RAM error CMO
4. Power on the system unit and check for the following responses 1 Readable instructions or Main Menu DID THE SYSTEM PRODUCE THE READABLE SCREEN Yes No 009 Go to Index of Symptoms Messages Error Codes or Beeps on page 2 9 010 If the keyboard responds incorrectly go to Keyboard on page 2 39 If the monitor shows problems such as jittering shifting or being out of focus go to Monitor on page 2 53 and run the Diagnostics and Utilities tests If a message or error code is displayed go to Index of Symptoms Messages Error Codes or Beeps on page 2 9 Select Advanced Diagnostics on the menu Select Hardware Info on the menu Select System Configuration on the menu Compare the System Configuration Report screen with the actual devices installed in the system unit Note If necessary remove the cover and visually compare the devices installed in the system unit to those shown in the System Configuration Report Step 010 continues 010 continued DOES THE SYSTEM CONFIGURATION REPORT CORRECTLY IDENTIFY THE DEVICES INSTALLED IN THE SYSTEM UNIT Yes No 011 The System Configuration Report shows only those devices supported by the Diagnostics and Utilities CD and only factory installed devices for the model you are servicing If a device is missing from the list and is not factory installed refer to the service manual p
5. any Power Management settings See Power Management on page 1 21 Notes 1 To reinstall the password the user must enter a password in the Setup Utility 2 Disabling the power on password reconfigures the system Run the Setup Utility to clear any 16X errors 3 To determine if the machine you are servicing has the Power Management feature enabled run the Setup Utility and check to see if Power Management is enabled Suspend Timer not off and APM Connection Enabled Flash BIOS Update Procedure r Attention The system board Flash Enable jumper default position is set to enabled f the following flash procedure does not work verify that the Flash Enable jumper is set to the enabled position See Flash program jumpers by referring to System Board Layout Type A 1 on page 5 2 and System Board Layout Type A 2 on page 5 5 Also check the Flash diskette for a README file and if present review it for any model specific information Power off the computer Insert the Flash diskette into diskette drive A Power on the computer Pr du Follow the instructions on the screen to complete the flash BIOS update procedure General Information 1 15 Amplifier Card BIOS Type 2140 2142 computers come with either a Tier 1 or Tier 2 amplifier card Tier 1 amplifier card has one speaker output jack Tier 2 amplifier card has two output jacks one for the speakers and one for
6. Copyright IBM Corp 1997 1998 1 1 Chapter Description This chapter contains general information about the contents of this manual product descriptions and other information useful when servicing the product Diagnostic Information The diagnostic information contains the check procedures you use to diagnose and isolate product failures Diagnostic information consists of Start This is the starting point for any diagnostic action Based on high level symptoms the information in this check procedure directs you to more detailed procedures to help you resolve the machine failure Symptoms Messages Error Codes and Beeps The Index of Symptoms Messages Error Codes or Beeps lists symptoms and their probable causes and directs you to the applicable check procedures to help you resolve the machine failure The index also lists which FRU is the likely cause of the problem Check Procedures When the Start check procedure sends you to a specific check procedure or the Index of Symptoms Messages Error Codes or Beeps turn to that section and perform the steps as instructed If there are any notes or instructions at the top of the page read them before you start the procedure Carefully read each step of the check procedure and perform the appropriate action as instructed If you do not remember the location of a specific part or test point or if you do not remember an adjustment or removal procedure see the chapter with th
7. Part Number Index Part Asm Part Asm Number Index Page Number Index Page 00K7888 6 2 7 13 12J4552 9 NS 7 21 7 1 7 16 12J4560 5 2 7 12 00K7933 5 2 7 12 12J5546 1 7 7 3 00K8175 6 NS 7 14 3 8 7 7 00K8350 3 4 7 7 12J5548 1 NS 7 3 00K8351 1 4 7 3 3 NS 7 7 00K8357 6 4 7 13 12J5550 1 5 7 3 00K8358 6 1 7 13 3 5 7 7 00K8448 8 2 7 19 3 6 7 7 00K8731 7 4 7 16 3 7 7 7 00K8735 7 4 7 16 1205607 9 1 7 21 01K1104 2 4 7 5 1295609 9 1 7 20 01K1105 2 4 7 5 12J5617 9 1 7 20 4 4 7 10 12J5621 9 1 7 20 01K2063 2 5 7 6 12J5622 9 1 7 20 4 6 7 10 1235623 9 1 7 20 01K2064 2 5 7 6 1235624 9 1 7 20 4 6 7 10 1235629 9 1 7 20 01K2109 2 5 7 6 12J5630 9 1 7 20 01K2167 2 5 7 6 1235637 9 1 7 20 02K1119 6 2 7 13 12J5638 9 1 7 20 02K1146 5 2 7 12 1235639 9 1 7 20 02K1148 5 2 7 12 1235642 9 1 7 21 02K3410 5 2 7 12 1235645 9 1 7 20 07H0675 9 1 7 20 12J5783 6 NS 7 14 07H0697 9 4 7 20 12J5785 6 NS 7 14 07H1496 ANS 7 9 1295787 6 NS 7 14 10L6086 5 2 7 12 12905791 6 NS 7 14 10L6087 5 2 7 12 1295835 6 7 7 14 12J1850 7 4 7 16 12J5840 4 NS 7 9 12J3141 5 2 7 12 12905844 7 NS 7 17 12J3143 5 2 7 12 12905867 6 NS 7 14 12J3525 6 2 7 13 12J5886 6 NS 7 14 7 1 7 16 1205919 4 NS 7 9 1243988 7 NS 7 17 1205928 6 NS 7 13 1203998 7 4 7 16 1205930 6 NS 7 13 12 4547 ONS 7 21 1205933 6 8 7 14 12J4549 9 2 7 21 1205934 6 5 7 13 Copyright IBM Corp 1997 1998 8 1 Part Asm Part Asm Number Index Page Number Index Page 12J5936 82 7 19 18F9978 co
8. O cto eet OI moon 200 66660006060060006000606 600 9000 Jumper Settings ooo Master H ogoo Slave offoo CD DVD Rom Rear View Figure 5 11 CD DVD ROM Drive Jumper Settings Parts Test Point Locations 5 13 Zip Drive The factory installed Zip 100 ATAPI drive is connected to the system board secondary drive connector The Zip drive is a direct access storage device that features removable media having a formatted capacity of 100 MB The Zip Drive jumper is set as the slave drive as shown in Figure 5 12 ATA Interface DC INPUT 90000000000000000000000 lt 8888888888888888888888 E 5 i EM Jumper Settings DC Input O O OQ 4 3 2 1 Pin 1 45V Pin 2 5V Return Pin 3 5V Return Pin 4 No Connection Jumper Settings Zip Drive Master e Rear View slave E Cable Select JSS Figure 5 12 Zip Drive Jumper Settings 5 14 Detachable Monitor UO Signal Cable Connector Test Points 4 0000 O WoOGGG0606 O 0000 45 t ei System board 12345 LI erem LJ ooo ll E Loco J J 6789 Monitor end of cable on some models Figure 5 13 Detachable Monitor I O Signal Cable Connectors Test each connector between the following pins System Monitor Pin Pin Parts Test Point Locations 5 15 Media Console Cable 1 25 M nununnnnnnnnn
9. tiquette certifie que le mat riel est conforme a certaines normes de protection d exploitation et de s curit des r seaux de t l communications Le minist re n assure toutefois pas que le mat riel fonctionnera a la satisfaction de l utilisateur Avant d installer ce mat riel l utilisateur doit s assurer qu il est permis de le raccorder aux installations de l entreprise locale de t l communications Le mat riel doit galement tre install en suivant une m thode accept e de raccordement L abonn ne doit pas oublier qu il est possible que la conformit aux conditions nonc es ci dessus n emp chent pas la d gradation du service dans certaines situations Les r parations de mat riel homologu doivent tre effectu es par un centre d entretien canadien autoris d sign par le fournisseur La compagnie de t l communications peut demander l utilisateur de d brancher un appareil la suite de r parations ou de modifications effectu es par l utilisateur ou cause d un mauvais fonctionnement Pour sa propre protection l utilisateur doit s assurer que tous les fils de mise la terre de la source d nergie lectrique des lignes t l phoniques et des canalisations d eau m talliques s il y en a sont raccord s ensemble Cette pr caution est particuli rement importante dans les r gions rurales r Attention L utilisateur ne doit pas tenter de faire ces raccordements lui m me il doit avoir reco
10. 10 to 35 C 50 to 95 F Power off 10 to 40 C 50 to 104 F Humidity system unit and monitor Power on 8 to 80 Power off 8 to 80 Maximum altitude 2134 m 7000 ft Heat output Machine Type 2140 system unit Typical as shipped 170 Btu hr Maximum load 700 Btu hr Machine Type 2142 system unit Typical as shipped 170 Btu hr Maximum load 700 Btu hr Monitors MM55 Type 2116 310 Btu hr maximum MM75 Type 2128 340 Btu hr maximum Electrical Input voltage for system unit and monitor sinewave input is required Low Range Nominal 100 V acto 127 V ac Maximum 90 V acto 132 V ac High Range Nominal 200 V acto 240 V ac Maximum 180 V acto 259 V ac General Information 1 29 Operating Requirements All machines have two power on switches one on the system unit Media Console for Type 2142 and one on the display Some high voltage machines 180 259 V ac might have a power cord from the display to the system unit and a non switched appliance connector MM55 Type 2116 and MM75 Type 2168 monitors have universal auto sensing power supplies When the system unit is powered off for 10 seconds or more and then powered on the power supply generates a power good signal that resets the system logic Note Whether or not Power Management is enabled the on off switch on the system unit does not completely power off the power supply Also the appliance o
11. 4 00K8731 1 55 6 Kbps Modem Card Belgium A 12J6518 1 55 6 Kbps Modem Card France 4 1296520 1 55 6 Kbps Modem Card Italy 4 1296516 1 55 6 Kbps Modem Card Netherlands 12J3998 1 55 6 Kbps Modem Card North America Canada 4 00K8735 1 55 6 Kbps Modem Card Spain 4 12 6254 1 55 6 DSP Modem Card Japan 4 12J6576 1 55 6 DSP Modem Card UK FR GR AUS DEN SWE NOR FIN SWI 4 1241850 1 ISDN Modem Card Type 2142 Model S57 NS 12J6228 1 PCI Adapter Card IEEE 1394 Type 2142 Model S67 NS 76H1617 1 Modem to Audio Cable NS 43G3398 1 Modem Cable EMEA NS NS NS NS NS NS NS NS NS NS NS NS NS NS NS NS NS NS NS NS 6 60H6045 60H6046 60H6047 60H6048 60H6049 60H6050 60H6052 60H6053 60H6048 60H6043 60H6054 60H6055 60H6051 76H1572 76H6978 12 3988 12J5971 12J5844 12J6221 12J6418 93F0041 Telephone Adapter Austria Telephone Adapter Belgium Telephone Adapter Denmark Telephone Adapter Finland Telephone Adapter France Telephone Adapter Germany Telephone Adapter Italy Telephone Adapter Netherlands Telephone Adapter Norway Telephone Adapter Spain Telephone Adapter Sweden Telephone Adapter Switzerland Telephone Adapter UK Joystick Type 2142 Microphone Headset Headset Y Adapter Game Pad Type 2140 Sub Woofer MPEG 2 Card Type 2142 MPEG 2 Card Type 2142 Japan N A Packet Moun
12. 5 13 ZIp Drive ie m l bon B oe ves 5 14 Detachable Monitor I O Signal Cable Connector Test Points 5 15 Media Console Cable 5 16 System Board Connector Specifications 5 17 Safety Inspection Guide 6 1 Parts Catalog 7 1 Assemblies Service Level A 7 2 Catalog Section x uos Lu db e nm ln a te yas is b e A 7 3 Assembly 1 Machine Type 2140 System Unit Exterior SL A 7 3 Assembly 2 Machine Type 2140 System Unit Interior SL A 7 4 Assembly 3 Machine Type 2142 System Unit Exterior SL A 7 7 Assembly 4 Machine Type 2142 System Unit Interior SL A 7 8 Assembly 5 Diskette Hard Disk Drives and Zip Drive 7 11 Assembly 6 Media Console Type 2142 7 13 Assembly 7 CD DVD ROM Drive Modem and TV Cards 7 15 Assembly 8 Monitor and Power Cord Linecord 7 18 Assembly 9 Keyboard and Mouse 7 20 Assembly 10 Software 7 22 Part Number Index _ 8 1 Appendix A Online Support Information A 1 Appendix B Model Monitor Configurations and FRU Part Numbers B 1 Contents V vi Notices References in this publication to IBM products programs or services do not imply that IBM intends to make these available in all countries in which IBM operates Any reference to an IBM pro
13. B 7 monitors interface 1 12 mouse 1 11 mouse check 2 42 mouse connector 5 18 multimedia 1 9 N notices vii O online support information A 1 operating requirements 1 30 ordering FRUs B 1 P parallel port connector parallel interface 1 12 part numbers software FRUs 7 22 parts catalog 7 1 access station Type 2142 CD ROM drive Type 2142 CD DVD ROM drive 7 15 5 18 5 17 5 17 7 13 7 13 parts catalog continued diskette drive 7 11 diskette drive Type 2142 hard disk drive 7 11 keyboard 7 20 machine type 2140 exterior 7 3 machine type 2140 interior 7 4 Machine Type 2142 exterior 7 7 Machine Type 2142 interior 7 8 monitor 7 18 mouse 7 20 On off switch Type 2142 power cord linecord 7 18 software 7 22 sound adapter card 7 15 parts test point locations 5 1 PC Doctor diagnostic diskette 3 4 PC Doctor diagnostics 3 3 Pentium MMX 166 MHz processor Pentium MMX 200 MHz processor Pentium MMX 233 MHz processor plug and play adapter cards 1 22 plug and play screen 1 22 positionnement du s lecteur de tension viii POST 1 3 3 2 POST error codes 2 3 POST error history 1 26 2 56 printing 2 56 viewing 2 56 power check 2 34 power connector 5 19 Power Management Utilities power supply 1 9 power on password CMOS reset Type A 1 system board 1 14 power on self test 3 2 preloaded software recovery CD 7 22 primary hard disk drive connector IDE 5 10 processor speed settings type A 1 type A 1 Pentium MMX
14. J41 J11 T J8 5 JP12 jam eee aie dpa rupe c y 16 da Battery ei J30 es JO dE QA Bes s Est Module 439 Buzzer Figure 5 1 System Board Type A 1 r Attention The amplifier card BIOS in the system board must match the amplifier card installed in the computer See Amplifier Card BIOS on page 1 16 System Board Locations Type A 1 Ji J2 J3 J5 J6 J7 J8 J9 J10 J11 J14 J16 J17 J18 J19 J20 J21 J23 J24 J26 J27 J29 J30 J31 J32 J33 J34 J38 J39 J41 JP1 JP2 JP3 JP4 JP5 JP6 JP11 JP12 JP21 U1 Fan connector USB connectors top USB1 bottom USBO Internal VGA connector DIMM connector Bank 2 DIMM connector Bank 1 DIMM connector Bank 0 Primary Hard Disk IDE Hard Disk 1 Hard Disk 2 Secondary Hard Disk IDE Hard Disk 3 or CD DVD ROM Hard Disk 4 For hard disk drive jumper settings see page 5 10 Monitor signal connector SO DIMM socket video upgrade VESA video feature connector PCI 3 connector PCI 2 connector PCI 1 connector ISA 3 connector ISA 2 connector ISA 1 connector Parallel Serial Port connector top parallel bottom serial Mouse Keyboard connector top mouse bottom keyboard Diskette drive connector AC 3 connector Multimedia connectors top MIDI Jovstick bottom audio o
15. Table 2 1 Page 3 of 23 POST and Diagnostics and Utilities Index for Symptoms Messages Error Codes or Beeps Symptoms Messages Error Codes or Beeps Action FRU CD DVD ROM drive does not read data files and no error codes or messages are displayed Cannot read from Drive E Retry loading CD message is displayed with disc loaded in CD DVD ROM drive Sound adapter card works properly Check with a known good disc and correct level of software CD DVD ROM drive CD DVD ROM drive does not play an audio disc Sound function works properly CD DVD ROM drive reads data files Clock Stopped Real time clock has stopped working Check the audio cable on CD DVD ROM drive to the system board If music can be heard through headphones plugged into the audio out jack on the system board replace the CD DVD ROM drive RTC Battery System Board CMOS Clock Test Failed Time and Date Settings for CMOS and DOS do not Match RTC Battery System Board Communication problem Modem function does not work properly 33 6 Kbps and 56 Kbps DSVD Modem Adapters on page 2 50 Modem card System Board Controller Diagnostic Test Failed An error was detected while testing the Hard Disk Controller Adapter Hard Disk Drive System Board Cylinder 0 errors Test detected an error reading the first cylinder of the hard disk drive Hard Disk Drive System Board Device is Not Rea
16. This screen provides model number serial number BIOS version level number and BIOS manufacturing date Date and Time This screen allows you to change the date and time on the computer The changes take effect immediately Type the date in the format shown on the screen Type the time in 24 hour format For example 12 midnight is 12 noon is 12 1 p m is 13 Advanced Options This screen provides the following features that the computer supports Security options power on password diskette drive keyboard Power On Password is the option that allows you to create a power on password to restrict the use of the computer Each time the computer is powered on you must enter this password before you can use the computer A password can be up to seven characters long letters numbers or both Once you create the password be sure to write it down and put it in a secure place Diskette Drive Access allows you to enable or disable the diskette drive access Operate without Keyboard allows you the enable or disable the keyboard Operate without Diskette Drive s allows you to enable or disable the diskette drive Cache options cache size cache state This option shows the amount of internal cache memory in the computers processor You cannot add internal cache memory to the computer General Information 1 23 Cache memory is special buffer storage that holds frequently used instructions and data and works faster than
17. cover Do not touch its pins f you are removing a pluggable module use the correct tool Do not place the ESD sensitive part on the machine cover or on a metal table If you need to put down the ESD sensitive part for any reason first put it into its special bag Machine covers and metal tables are electrical grounds They increase the risk of damage because they make a discharge path from your body through the ESD sensitive part Large metal objects can be discharge paths without being grounded Prevent ESD sensitive parts from being accidentally touched by other personnel or customers Reinstall machine covers when you are not working on the machine If possible keep all ESD sensitive parts in a grounded metal cabinet case Be extra careful while working with ESD sensitive parts when cold weather heating is used because low humidity increases static electricity 4 16 Home Director Home Director Technical Service and Support Aptiva computers purchased through RadioShack offer Home Automation with the Home Director package RadioShack will assist the Aptiva owner with any problems that are encountered with the Home Director on the Aptiva at no charge Should there be a Home Director problem on the Aptiva purchased from RadioShack call 1 800 843 7422 RadioShack s help line is available Monday Friday 9 00AM 7 00PM Central Time Saturday 9 00AM 5 00PM Central Time Sunday Closed Home Director support
18. nky bat rie do vody Zbavte sa bat rie podia polladovan ch lok lnych predpisov a pravidiel Poutite iba v robcom odpor dan bat riu Pouflitie nevhodnej bat rie m Te zapri inili vznietenie alebo v buch bat rie La bateria de repuesto es una bateria de litio y puede provocar incendios explosiones o quemaduras graves No la recargue ni quite el conector polarizado ni la desmonte ni caliente por encima de los 100 C 212 F ni la incinere ni exponga el contenido de sus celdas al agua Des chela tal como dispone la normativa local Notices xiii Laser Compliance Statement Some IBM Personal Computer models are equipped from the factory with a CD ROM drive CD ROM drives are also sold separately as options The CD ROM drive is a laser product The CD ROM drive is certified in the U S to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations DHHS 21 CFR Subchapter J for Class 1 laser products Elsewhere the drive is certified to conform to the requirements of the International Electrotechnical Commission IEC 825 and CENELEC EN 60 825 for Class 1 laser products When a CD ROM drive is installed note the following CAUTION Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure O uso de controles ajustes ou desempenho de procedimentos diferentes daqueles aqui especificados p
19. on page 2 34 System Board Layout Type A 1 on page 5 2 and System Board Layout Type A 2 on page 5 5 Certain models come with a DVD ROM drive instead of a CD ROM drive Diagnose the DVD ROM drive models the same as the CD ROM drive models Type 2142 comes with the Media Console which controls the keyboard mouse diskette drive and CD DVD ROM drive Diagnose the Media Console first before replacing the system board for problems with the keyboard mouse diskette or CD DVD ROM drive Depending on service procedures replace either the Media Console FRU items or the Media Console In Table 2 1 on page 2 11 an X in an error code can be any number If you are unable to correct the problem using this index go to Undetermined Problem on page 2 56 Check Procedures 2 9 If you observe Go to Symptoms that are not beeps or error codes Page 2 11 Beeps in any combination Page 2 25 Error codes displayed on the screen Page 2 27 2 10 Table 2 1 Page 1 of 23 POST and Diagnostics and Utilities Index for Symptoms Messages Error Codes or Beeps Symptoms Messages Error Codes or Beeps Action FRU Note To diagnose a problem first find the symptom message error code or beeps in left column If directed to a check procedure replace the FRU indicated in the check procedure If no check procedure is indicated the first Action FRU listed in right column is the most likely ca
20. prompt Type d fffa 0 then press the Enter key g The right side of the screen will display the Serial Number 23AXXXX Tier audio card TIERx AUDIO and system model number 214X h The x in the TIERx_AUDIO denotes the Tier card the computer is set to use If the amplifier card installed matches the type listed in step 2 no action is required If the amplifier card installed does not match the type listed in step 2 you must run the appropriate update to match the amplifier card to the system board Updating Amplifier Card BIOS To update the amplifier card BIOS 1 2 3 gt 10 Insert the Diagnostics and Utilities CD in the CD DVD ROM drive Power off then power on the system unit When the Aptiva Diagnostics and Utilities Menu appears depress the Zero key to select the DOS screen The A drive prompt will appear Select the CD DVD ROM drive the CD DVD ROM drive default is G At the G prompt type CD DISK CRYSTAL CLYDE RCAND15 INSTALL DISKO then press the Enter key If a Tier 1 amplifier card is installed in the computer type TIER1 BAT at the DOS command prompt If a Tier 2 amplifier card is installed in the computer type TIER2 BAT at the DOS command prompt If the system monitor is not a Type 2116 MM55 or Type 2128 MM75 type TIERO BAT at the DOS command prompt r Attention Type 2140 2142 computers are designed for use with the MM55 or MM75 monitors only The use of a differen
21. 0 GB 5 25 In Hard Disk Drive 2 00K7933 1 6 4 GB 5 25 In Hard Disk Drive 2 75H9921 1 6 4 GB 3 5 In Hard Disk Drive 2 10L6087 1 8 0 GB 5 25 In Hard Disk Drive NS 12J6421 1 Hard Disk Drive Cable Note When referring to hard disk drive capacity MB means 1000000 bytes total user accessible capacity may vary depending on operating environment When referring to hard disk drive capacity GB means 1000000000 bytes total user accessible capacity may vary depending on operating environment Note See the Appendix B Model Monitor Configurations and FRU Part Numbers on page B 1 for model specifications 3 76H6097 1 Zip Drive 100 MB Type 2142 4 93F0041 1 Packet Mounting Screws Assembly 6 Media Console Type 2142 4 Asm Part Index Number Units Description 6 1 00K8358 1 Media Console Top Cover NS 12J5928 1 Media Console Assembly 2 Mode 24X Max NS 12J5930 1 Media Console Assembly 2 Mode DVD ROM NS 12J5938 1 Media Console Assembly Japan 3 Mode 24X Max NS 12J5940 1 Media Console Assembly Japan 3 Mode DVD ROM 2 12J3525 1 CD ROM Drive 24X Max 2 02K1119 1 CD ROM Drive 32X Max 2 00K7888 1 DVD ROM Drive 3 1295941 1 Right Wing Cover 4 00K8357 1 Media Console Base NS 76H4738 1 LED Assembly 5 125934 1 Left Wing Cover Parts
22. 1 0 Channel Ready l 8 Host Data 10 1 0 28 No Connection 9 Host Data 4 1 0 29 No Connection 10 Host Data 11 VO 30 Ground Power 11 Host Data 3 1 0 31 Host IRQ l 12 Host Data 12 1 0 32 No Connection 13 Host Data 2 1 0 33 Host A1 O 14 Host Data 13 VO 34 No Connection 15 Host Data 1 yo 35 Host AO O 16 Host Data 14 1 0 36 Host A2 O 17 Host Data 0 yo 37 Host CSO O 18 Host Data 15 yo 38 Host CS1 O 19 Ground Power 39 ACTIVE l 20 No Connection 40 Ground Power 5 20 Safety Inspection Guide General Guidelines The purpose of this Safety Inspection Guide is to help you identify possible unsafe conditions on machines that are being inspected for a Maintenance Agreement Each machine has needed items installed to provide the operators and service personnel with an acceptable level of safety This guide lists only these items Good judgment should be used to identify possible safety conditions not covered by this Safety Inspection Guide If any unsafe conditions are present you must find out how serious the hazard is and if you can continue before you correct the hazard All current IBM Aptiva service supplements outlining feature model changes along with the machine history should be reviewed Check the following items Damaged missing or changed parts especially in the area of the On Off switch and the power supply Damaged missing or changed covers Possible safety exposure from any non IBM attachments Copyright IB
23. 12 8 7 19 6 6 7 14 93H5148 2 3 7 5 75H9921 5 2 7 12 4 3 7 9 76H1572 7 NS 7 17 93H5225 2 3 7 5 76H1617 NS 7 16 4 3 7 9 76H1758 7 4 7 16 93H7524 2 3 7 5 76H1760 7 4 7 16 4 3 7 9 76H3658 2 NS 7 6 ANS 7 10 76H4738 6 NS 7 13 76H4873 2 6 7 6 4 7 7 10 76H6097 5 3 7 12 6 6 7 14 76H6247 7 4 7 16 7 4 7 16 76H6347 ANS 7 9 7 3 7 16 76H6349 7 2 7 16 76H6351 2 NS 7 5 ANS 7 9 76H6353 2 NS 7 5 4 NS 7 9 76H6355 2 NS 7 5 ANS 7 9 76H6367 2 NS 7 5 4 NS 7 9 76H6945 7 4 7 16 76H6947 7 4 7 16 76H6978 7 NS 7 17 93F0041 5 4 7 12 7 6 7 17 93F0063 2 NS 7 5 4 NS 7 9 93F0067 2 NS 7 5 Part Number Index 8 3 8 4 Appendix A Online Support Information This section describes online technical support services available to help repair the Aptiva computer This section covers IBM PC Company Bulletin Board Service BBS IBM PC Company Fax Back Service IBM Online HelpCenter on Prodigy America Online CompuServe IBM useful sites on the World Wide Web WWW Online technical support offers convenient and valuable information when you need it IBM offers support areas on several online services where you can work with IBM technicians for solutions to your questions download key files and access database information for the Aptiva computer The IBM PC Company offers online resources including several Internet World Wide Web sites the IBM Online HelpCenter support areas a Fax Back service and a Bulletin Board Service The IBM PC Company
24. 2 wire connector and a power supply auxiliary control 3 wire connector for Power Management features Lithium battery Processors One of the following processors can be installed on the Type A 1 system board Pentium Pentium MMX 166 MHz2 Pentium Pentium MMX 200 MHz Pentium Pentium MMX 233 MHz 2 MHz measures only processor internal clock speed not application performance Many factors affect application performance 1 8 One of the following processors can be installed on the Type A 2 system board Pentium Il 233 MHz Pentium Il 266 MHz Pentium Il 300 MHz Pentium Il 333 MHz Power Supplies with Power Management Features The power supply is a 200 W switchable high low voltage power supply with a variable fan speed and a connector for a detachable grounded 3 wire power cord The power cable has four DASD connectors one mini power connector and three standard 4 pin connectors The power supply also has a non switched appliance outlet connector For some countries outside the United States the power supply might have five standard 4 pin connectors and one mini power connector for a total of six DASD connectors To support the Power Management feature all power supplies have a 3 wire auxiliary control cable that connects to the system board There is no on off switch cable assembly for the power supplies Cables All models contain one cable for hard disk drives and one cable for diskette drives A momentary power
25. 2140 and Type 2142 is 384 MB 001 Insert the Diagnostics and Utilities CD into the CD DVD ROM Drive Power off the system unit Ensure all DIMMs are seated correctly Power on the system unit Note any messages error codes or symptoms DID YOU RECEIVE A 201 or 203 POST ERROR Yes No DID YOU RECEIVE A 129 ERROR Yes No 003 Go to Step 006 on page 2 38 004 Replace the system board 005 Follow the screen instructions to run the Memory tests f you cannot run the memory test or the test does not find a problem use the following procedure to find the failure Replace each DIMM one at a time with a known good DIMM of the same size and type If the problem goes away the last DIMM replaced is defective If all DIMM s have been replaced and the problem remains replace the system board 006 Step 006 continues Check Procedures 2 37 continued 006 continued From step 003 Follow the screen instructions to run the Memory tests DID THE MEMORY TESTS COMPLETE WITHOUT AN ERROR Yes No 007 Replace each DIMM one at a time with a known good DIMM of the same size and type If the problem goes away the last DIMM replaced is defective If all DIMMs have been replaced and the problem remains replace the system board 008 The system memory is now functioning correctly If you suspect an intermi
26. 56 Kbps DSVD Modem Adapters on page 2 50 System Board FAX voice function has no sound output Data files are received normally sound function does not produce sound or cannot be activated in software Audio amplifier card Cables connectors System Board Floppy Drive Failed Diskette drive s failed 2 14 Diskette Drive System Board Diskette Drive Cable Table 2 1 Page 5 of 23 POST and Diagnostics and Utilities Index for Symptoms Messages Error Codes or Beeps Symptoms Messages Error Codes or Beeps Action FRU General Function Failed Remove one adapter at a time until the symptom goes away Any Adapter System Board Hard disk or power on indicator LED does not light but machine functions normally otherwise Check J38 A 1 or J22 A 2 voltages with power on J38 J22 Hard Disk Pin Normal Running 1 0 V de 2 0 V de 3 5 V de 0 V dc 4 5 V de 5 5 V de 6 0 V de Pins 3 4 Hard Disk Drive Pins 2 4 Power on LED LED connection cable assembly System board Hard Drives Failed Hard Disk Drive test error Hard Disk Drive System Board Home Automation failures Home Director on page 4 17 Incorrect DOS version Ensure you are using DOS version 3 0 or higher INT Mask Register Failed INT Mask Register error Processor System Board Insert a CD message icon appears when a known good Diagnostics and Utilities CD is
27. 902ML0 SccSH 6 Le ec L 89S L668HSZ GL 2 ees SeGerel V N 9 LLHCO SOLLMLO 9eegrel 8v LGHE6 3 1 1 1 o1eMyoS Aiddns wepoy Wou do JOJIUON nd Kowa 10SS990 d pieog IPPON 19MOd DISH WaJSAS sued pejjeisu Aiojoe 4 ZpLE pue OpLZ SOQAL aulyoey epeueg pue em 1 8 8iger B 2 L g eDed uo og ejqe ees seiouenbejj JONUOW 104 G Jepouu ui PAPNJOLI JON Y N v eulyo Jo oanday s ejdoeg SISPOIN XAS pue XAT E Buoy BuoH SJ9POJN xos pue x91 Z ueder sjepoiN ZXS pue 7X1 L S9JON ec L 88S L668HSZ GL 88S 988 300 V N 62M00 SOLLMLO Y902ML0 vcS4H 6 cos ec L 88S L668HSZ G L 2 ees SeGerel V N 8v L LAZO SOLLMLO E90EMLO GCCGHE6 LAS LOS CJ 88S 8vH9L GL 4 88S 888 M00 81 4 88S 62M00 SOLLMLO v90ZALO veS HE6 L9S ec L 88S 48vH9Z GL 88S GeSercl BL 2 88S 9vL LAZO SOLLMLO E9OEMLO SccSH 6 LSS ec L 99S 1668HGZ G L 42 ees 6LLEMCO V N 1809101 SOLLMLO LOLEMLO GCCGHE6 DAT ec L 88S L668HSZ GL 2 88S 6LLLMCO V N 9809101 SOLLMLO VIOCMLO SccSH 6 YNI ec L 99S L668HSZ Gl Z 88S SeGerel V N o9Srrel SOLLMLO 9eegrel 8v LGHE6 91 eccL 88S L668HSZ GL 88S Seserel V N o9svrel SOLLMLO 998vHEV 8v LGHE6 CANT ep ec L 88S Z8 H9 G Z 88S 6LLIAZO 81 21 88S 2809701 SOLLMLO LOLEMLO GCCGHE6 181 ec L 88S 28vH9L GL 2 995 6LLLMZO 81 21 ees 9809701 SOLLMLO Y9023L0 GCCGHE6 197 997 9JEMJJOS Ajddns weapon NOH 09 JOHUOJI oAug Aiowsen 1OS
28. Actual speeds depend on many factors and are often less than the maximum possible Audio Connector H Wake on Ring Connector not used UUM Figure 5 6 56 Kbps Modem Card The 56 Kbps modem is controlled by the Windows 95 Control Panel Online modem help is in the 56 Kops Modem selection in the Program window from the Start icon The factory installed modem can be tested with the Advanced Diagnostics CD See Diagnostics and Utilities CD on page 3 3 Note 56 Kbps modems for EMEA models are 56 Kbps Upgradeable K56 Flex modems are designed to be capable of receiving data at up to 56 Kbps from a K56 Flex compatible service provider and transmitting data at up to 33 6 Kops Public networks currently limit maximum download speeds to about 53 Kbps Actual speeds depend on many factors and are often less than the maximum possible Parts Test Point Locations 5 9 Hard Disk Drive Jumper Settings Up to four drive devices hard disk CD DVD ROM or Zip drives can be installed in Service Level A systems If any drives do not show in the Installed Devices list in the Setup Utility ensure the jumper settings and connectors are set as shown here Refer to System Board Layout Type A 1 on page 5 2 and System Board Layout Type A 2 on page 5 5 for connector location information Primary Hard Disk Drive IDE Local Bus Connector At the primary hard disk d
29. Address Of Bad Chip prompt Enter correct address Memory Module System Board That Number is Out Of Range An invalid bit number was entered Diagnostics Tests display this message during the Locate Bad Chips option Too Many Errors Test Aborted Too many errors the Diagnostics Test cannot continue Enter the correct number Memory Module System Board Processor System Board Transmit Error Internal or external serial port loopback test failure Serial Port Cable System Board Video Adapter Failed Test Result Summary displayed if Fail was at the Quit Fail Pass menu of any video test Video Adapter System Board Display Write error on cylinder n Hard disk drive write error Hard Disk Drive Write Errors Diskette drive write error Diskette Diskette Drive System Board Diskette Drive Cable Write Protected or Unformatted Diskette is Write Protected or not formatted Insert a non write protected formatted diskette into the diskette drive then rerun the test Diskette Drive System Board Diskette Drive Cable 2 23 Check Procedures Table 2 1 Page 14 of 23 POST and Diagnostics and Utilities Index for Symptoms Messages Error Codes or Beeps Symptoms Messages Error Codes or Beeps Action FRU You Cannot Delete the Motherboard Remove Board option was selected The Diagnostics Tests display this message during the Locate Bad Chi
30. BBS telephone number is 919 517 0001 U S and Canada only The BBS contains a valuable file library with drivers software updates product information and other file updates To access the BBS set your modem for eight data bits one stop bit and no parity bit The IBM PC Company Automated Fax Back System offers a variety of IBM computer related articles To access this service call 800 IBM 3395 The Fax Back system file library can also be accessed through the PC Company BBS Aptiva technical support is offered through the IBM Online HelpCenters on the Prodigy Service America Online and through the IBM support forums on CompuServe IBM online support areas on all of the services can assist with your technical questions These areas offer message boards monitored by IBM technicians databases of computer related solutions and file libraries World wide users can access the IBM Aptiva support forums on CompuServe CompuServe users can use the Go word APTIVA to reach the Aptiva support forum For information about CompuServe call 800 848 8990 U S and Canada only Copyright IBM Corp 1997 1998 A 1 To reach the IBM Online HelpCenter on Prodigy use the jumpword IBM For information about Prodigy please call 800 776 3449 U S and Canada only You can reach the IBM Online HelpCenter on America Online using keyword IBM Connection For information about America Online please call 800 827 6364 U S and Canada only Pr
31. Diskette cable attached to Media Console Diskette 5859 CD DVD ROM error attached to Media Console Check CD DVD ROM drive cable CD DVD ROM Drive 5862 Host Card error Host Card 2 32 Table 2 1 Page 23 of 23 POST and Diagnostics and Utilities Index for Symptoms Messages Error Codes or Beeps Symptoms Messages Error Codes or Beeps Action FRU 5886 Pointing device attached to Media Console Check Pointing device cable Pointing device 5962 CD DVD ROM configuration error sound adapter card driver works correctly 86XX Pointing device error or mouse does not work Factory Installed Drive Devices on page 2 47 CD DVD ROM drive connections cables and jumpers CD DVD ROM drive Power supply System Board Mouse on page 2 42 Pointing device connection cable Pointing device System Board 1999030X Hard disk reset boot failed Possible hard disk drive problem See Hard Disk Drive Boot Error on page 3 10 Any other error codes Undetermined Problem on page 2 56 Check Procedures 2 33 Power Supply 001 Check all drive and power supply connections for proper installation Power off the system unit Check the power cord for continuity Replace if necessary Check for the correct line voltage from the power outlet and verify that the voltage selector switch if present is set for the co
32. Serial Interface Module into a surge protector The surge protector will block signals from the computer to the power lines Make sure the House Code is set correctly in the Home Director software and that the physical modules address code matches the software setting Make sure the Serial interface is configured to the correct COM port Make sure the module you are trying to control is fully plugged into the wall outlet and that the switch for the appliance or light you are trying to control is in the on position and it works when plugged directly into a working wall outlet Make sure the device module is not plugged into a surge protector Power line noise can cause solid or intermittent failures Check these and similar items to see if they are operating when the problem occurs Baby monitors that transmit over the power line Blenders Electric carving knives Electric hair dryers Electric motors Electric shavers Floor scrubbers Food processors Laser printers Mixers Vacuum cleaners Wireless doorbells that use the power line Wireless intercoms in transmit talk mode If the COM port tests correctly and you can not control any modules unplug the Serial Interface module from the wall outlet for about ten 4 18 seconds Plug the Serial Interface back into the wall outlet and try running the Home Director program again Be aware that voltage distribution in homes is split
33. Setup Utility System Board 2 25 Check Procedures Table 2 1 Page 16 of 23 POST and Diagnostics and Utilities Index for Symptoms Messages Error Codes or Beeps Symptoms Messages Error Codes or Beeps Action FRU 2 1 X The first 64 KB of RAM failed Memory on page 2 37 System Board 2 2 2 Display adapter if installed System Board 2 2 X The first 64 KB of RAM failed Memory on page 2 37 System Board 2 3 X Memory on page 2 37 System Board Screen initialization failed 2 4 X Run the Setup Utility Memory on page 2 37 System Board 3 1 X System Board DMA register failed 3 2 4 Keyboard on page 2 39 Keyboard controller failed System Board 3 3 4 Display adapter if installed System Board Display 3 4 1 Screen retrace test detected an error Display adapter if installed System Board Display 3 4 2 POST is searching for video ROM One long and one short beep during POST Base 640 KB memory error or shadow RAM error Display adapter if installed System Board Memory on page 2 37 System Board One long beep and two or three short beeps during POST Video error Three short beeps during POST Display adapter if installed System Board Memory on page 2 37 System Board Continuous beep System Board Any other beeps Undetermined Problem on page 2 56
34. The arrow keys move the cursor within the text area and the function keys perform editing functions 4 When you are done press F2 to view file options such as New Load File Save Save As Print or Exit Press Esc to go to the previous screen or selection or to exit the file editor The PC Doctor File Editor is designed to help edit configuration files The largest file that can be edited is 32000 bytes or 4000 lines whichever limit is met first Lines can be up to 256 characters long The most commonly edited files AUTOEXEC BAT and CONFIG SYS can be loaded with function keys F3 and F4 respectively Note Always make a backup copy on a self starting diskette of the AUTOEXEC BAT and CONFIG SYS files before making any changes The default text editing mode of the File Editor is the insert mode Diagnostic Aids 3 11 Display Self Test Be sure the monitor has been turned on for approximately 5 minutes before you start the Display Self Test Run the test as follows 1 Power off the system unit and monitor 2 Disconnect the monitor signal cable from the system unit 3 Power on the monitor 4 H the monitor power on LED is not lit or flashing or you do not see one of the indications below replace the monitor For MM55 Type 2116 monitors The Red Green Blue raster will display The Green LED will be on solid For MM75 Type 2128 monitors The screen will be full white The orange LED will be on solid Displa
35. The following table lists the maximum vertical refresh rates for the Type A 1 system board which contains a Trident 9750 video chip with 2 MB video memory Table 1 2 Vertical Refresh Rates Hz Type A 1 System Board with a Trident 9750 Video Chip with 2 MB DRAM Resolution 640x480 800x600 1024x768 1280x1024 Color 256 85 Hz 85 Hz 85 Hz 60 Hz 64 000 85 Hz 85 Hz 85 Hz 60 Hz 16 000 000 85 Hz 85 Hz 85 Hz 60 Hz Refresh Rates and Monitor Frequencies Type A 2 The following table lists the maximum vertical refresh rates for the Type A 2 system board which contains a ATI Rage Pro video chip with 2 MB DRAM Table 1 3 Maximum Vertical Refresh Rates Hz Type A 2 System Board with a ATI Rage Pro Video Chip with 2 MB DRAM Resolution 640x480 800x600 1024x768 1280x1024 Color 256 85 Hz 85 Hz 85 Hz 75 Hz 64 000 85 Hz 85 Hz 85 Hz 75 Hz 16 000 000 85 Hz 85 Hz 85 Hz 75 Hz General Information 1 13 Power On Password CMOS Reset A power on password denies access to the system by an unauthorized user when the system is powered on When a power on password is active the password prompt appears on the screen each time the system is powered on The system unit starts after the proper password is entered In some cases you might be required to service a system with an active and unknown power on password To clear a password from the system fir
36. Type 2142 Monitor Screw Kit Type 2142 Power Cord linecord for monitor and system unit Australia Belgium French Canada English Canada French Denmark Finland France Germany Italy Japan Netherlands New Zealand Norway Spain Sweden Switzerland French Switzerland German Switzerland Italian UK US Parts Catalog 7 19 Assembly 9 Keyboard and Mouse 7 20 Asm Part Index Number Units Description 9 1 Keyboard EZ Button 1 07H0675 1 Belgium Dutch 12J5617 1 Belgium French 1 12 5609 1 Canada French 1 12 5621 1 Danish 1 12J5622 1 Dutch 1 12J5638 1 Finnish Swedish 1 12J5623 1 French 1245624 1 German 1 12J5629 1 Italy 1245645 1 Japan 1 1245630 1 Norwegian 1 125637 1 Spanish 1 07H0697 1 Swedish Finnish 1 12J5639 1 Swiss French German 1 1 2 NS NS 12J5642 12J5607 12J4549 12J4547 12J4552 U K English U S English Mouse Ball and Clip for Mouse Blue Mouse Caps Parts Catalog 7 21 Assembly 10 Software CD ROM Asm Part Index Number Units Description 10 Preloaded Software Recovery CD Diagnostics and Utilities CD Aptiva owners and servicers will need to call their local IBM HelpCenter to order the preloaded Software Recovery and Diagnostics and Utilities CD 7 22
37. Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Responsible Party International Business Machines Corporation Old Orchard Road Armonk NY 10504 Telephone 1 919 543 2193 Notices xvii Canadian Department of Communications Compliance Statement This equipment does not exceed Class B limits per radio noise emissions for digital apparatus set out in the Radio Interference Regulation of the Canadian Department of Communications Avis de conformit aux normes du ministere des Communications du Canada Cet quipement ne d passe pas les limites de Classe B d mission de bruits radio lectriques pour les appareils num riques telles que prescrites par le Reglement sur le brouillage radio lectrique tabli par le minist re des Communications du Canada Canadian Department of Communications Certification Label Notice The Canadian Department of Communications label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements The Department does not guarantee the equipment will operate to the user s satisfacti
38. adapter card has requested memory resources that are not available 1 Choose ISA Legacy Resources from the Setup Utility main menu and make sure the memory resources settings for ISA legacy adapter cards are correct If the memory resources settings are not correct change the settings 2 If all memory resources are being used by ISA legacy adapter cards you might need to remove an ISA card to make memory available to the PCI adapter card 1802 PCI Error I O address not available A PCI adapter card has requested an I O address that is not available or the PCI adapter card might be defective Choose ISA Legacy Resources from the Setup Utility main menu and make sure the l O port resources settings for ISA legacy adapter cards are correct If the I O port resources settings are not correct change the settings If the I O port resources settings are correct the PCI adapter card might be defective 1803 PCI Error memory above 1 MB not available A PCI adapter card has requested a memory address that is not available or the PCI adapter card might be defective Choose ISA Legacy Resources from the Setup Utility main menu and make sure the memory resources settings for ISA legacy adapter cards are correct If the memory resources settings are not correct change them If the memory resources settings are correct the PCI adapter card might be defective Check Procedures 2 31 Tabl
39. building wiring serious electrical shock could result For continued protection against the risk of electrical shock Connect your computer only to an electrical outlet of the correct voltage If you are unsure about the voltage of the electrical outlet you are using contact your local power company If your computer has cables other than the power cords you must connect them before plugging the power cord into an electrical outlet Before removing these cables you must first unplug the power cords from the outlet If your computer has a telephone connection do not touch the telephone cords when there is lightning in the area Do not use or store the computer in an area where it can become wet Make sure all replacement parts have characteristics identical or equivalent to the original parts Other parts may not have the same safety features Personal injury or electrical shock may result if you undertake actions other than those specifically described in this book This is particularly true if you try to service or repair the power supply monitor or built in modem Always refer service or repairs to qualified service personnel Notices ix Safety Notices Multi Lingual Translations The safety notices in this section are provided in the following languages English Brazilian Portuguese Chinese French German Hungarian Italian Russian Slovakian Spanish r Safety Notice 1 Before removing any FRU power off
40. configuration or change certain information on the computer There are two ways to display the Setup Utility screen When you power on the computer press F1 when the IBM APTIVA logo appears If you have an error the computer shows a popup window with an error code and description Press Enter to get the Setup Utility screen see Figure 1 1 on page 1 20 1 18 The Setup Utility screens display the type of information shown here The actual screens on the computer might look slightly different but they operate the same way Here are the keys you use to move through and make changes to the Setup Utility screens Keys Function Use these arrow keys to highlight an option Use these arrow keys to make a selection and change an option F1 Help Press this key if you want more information about an option or using the screen F2 General Help Press this key if you want general information about the computer features Page Down Press this key to see the next page screen Page Up Press this key to go to the previous page screen Brackets show you which options can be changed on the screen The symbol on the screen shows you that an option has been changed Now that you know how to work with the Setup Utility screens read on to learn about the options you can change on the screen General Information 1 19 IBM SurePath Setup Utility Select a Menu System Information Video Information Audio Information Dis
41. differ review the Display Self Test before attempting to answer the following questions The test has changed from previous levels If the monitor was not sold together with the system unit you might need to refer to the service information provided with the monitor If you are not familiar with the self test pattern produced by the Display Self Test refer to step 4 of Display Self Test on page 3 12 fora description of the self test pattern Note Do not run the Display Self Test Do not unplug the monitor I O signal cable from the system unit DOES THE DISPLAY SELF TEST PATTERN APPEAR ON THE SCREEN Yes No 002 Go to Step 006 on page 2 54 003 Unplug the monitor I O signal cable from the system unit DID THE DISPLAY SELF TEST PATTERN REMAIN ON THE SCREEN Yes No 004 Step 004 continues Check Procedures 2 53 continued 004 continued Replace the monitor 005 Check the monitor I O signal cable Replace if defective Replace the system board 006 From step 002 Power off the system unit and monitor Unplug the monitor I O signal cable from the system unit Power on the system unit and monitor DOES THE SCREEN CHANGE FROM BLACK WITH MONITOR POWER OFF TO THE APPROPRIATE RASTER OR WHITE SCREEN AS DESCRIBED IN THE DISPLAY SELF TEST Yes No 007 Replace the monitor 008 Power off the system unit Reconnect any disco
42. few seconds Computer wakes up when the phone rings This is a normal feature of the Wake Up When the Telephone Rings feature This can be disabled in the Control Panel Power Utility Computer wakes up when you haven t pushed the on off button This is a normal feature of Scheduler If you don t want this to happen close the Scheduler application General Information 1 25 POST Error History The computer automatically keeps a history of the last three POST errors You can access the POST Error History by pressing F9 when the IBM APTIVA logo appears The POST Error History shows the last three error codes in a list with the most recent error code added to the bottom of the list as shown in Figure 1 2 Mostrecenterror code is listed y N at bottom The following error s were detected when the system was started 5962 Configuration Error 162 Configuration Error 301 Keyboard Error Press Enter to run the Configuration Utility or Esc to continue ES J Figure 1 2 POST Error History Note The POST Error History is emptied whenever the password is reset from the system board or the battery runs out of power If Power Management is enabled press F9 when the memory count and POST Configuration icon appear 1 26 System Memory Both Type A 1 and Type A 2 system boards support 168 Pin 60 ns Gold SDRAM 64 bit Dual Inline Memory Module DIMM Maximum memory supporte
43. for Aptiva computers purchased from other than RadioShack is through the 1 800 IBM 7917 Home Director help line which is available 24 hours 365 days Response times might vary The base Home Director package includes Home Automation CD Serial Interface Module Cable Lamp Module Appliance module Installation and operating instructions are included with the Home Director package On line Help and Troubleshooting Aids are included in the Home Director software How Home Director Works The Serial Interface Module sends commands to the device modules for on off and Dim control of the connected appliance or lighting through the house AC power wiring The Aptiva computer with Home Director Software installed is used to program and send control data to the device modules via the Serial Interface module The Serial Interface module plugs into a standard electrical outlet and connects to the Aptiva computer via the serial interface on the back of the system unit with the supplied serial cable Repair Information 4 17 Note Dim control is for incandescent lighting only Dim control must not be used for fluorescent lighting or for appliances Home Director Troubleshooting Refer to the Home Director On line help information and troubleshooting aids Things to Check Make sure the Serial Interface Module is plugged into a working outlet If the outlet is controlled by a switch make sure the switch is on Do not connect the
44. from the Main Menu Select Easy Test Diagnostics from the Diagnostics Menu DOES THE EASY TEST FINISH WITHOUT ERROR CODES Yes No 009 f the last test stops and you cannot continue first make sure all Switches power connectors cables and jumpers are set correctly and show the correct voltages and continuity Make note of any messages error codes beeps or new symptoms Go to Index of Symptoms Messages Error Codes or Beeps on page 2 9 010 The Easy Test Diagnostics did not detect a failure If the system still display a failure Check all adapter card jumper settings Check all adapter card switch settings Check all adapter card cables and connectors for proper installation Make sure all of the above are set correctly and show the correct voltages and continuity Replace any defective cables or adapter cards See Power Supply on page 2 34 System Board 2 44 Layout Type A 1 on page 5 2 and System Board Layout Type A 2 on page 5 5 Run the Easy Test Diagnostics test again If an error or other symptom is displayed go to Index of Symptoms Messages Error Codes or Beeps on page 2 9 f no error can be detected or the symptom is intermittent go to Undetermined Problem on page 2 56 Check Procedures 2 45 Media Console Drive Devices Problems with the 3 5 in diskette Drive the CD DVD ROM drive keyboard mouse the On Off switch or
45. incorrectly by user RTC battery if less than 2 8 V dc System Board Receive Error Serial Port loopback test error Refresh Failure Diagnostics Test detected an error while testing the DMA controller s RAM refresh cycle Serial Port Cable System Board Memory Module System Board RTC Interrupt Failure Diagnostics Test cannot detect the Real Time clock interrupt System Board Serial Chip Error COM Port error general Serial Port Cable System Board Serial Compare Error COM Port error information transmitted is not the same as information received Serial Time out Error COM Port error time interval is too long between transmitted and received data Serial Port Cable System Board Serial Port Cable System Board Serious Memory Error Diags Cannot Continue Memory Test error Memory Module System Board Check Procedures 2 21 Table 2 1 Page 12 of 23 POST and Diagnostics and Utilities Index for Symptoms Messages Error Codes or Beeps Symptoms Messages Error Codes or Beeps Action FRU Some or all keys on keyboard do not work Keyboard on page 2 39 Keyboard Keyboard connection cable Media Console Type 2142 System Board Serial or parallel port device failure adapter port Factory Installed Drive Devices on page 2 47 Test using a wrap plug while running Diagnostics and Utilities Before testing ensure serial po
46. processor speed 5 4 processors Pentium Il 1 9 7 13 7 13 ur 1 1 24 X 3 Index processors continued Pentium MMX 166 MHz 1 9 Pentium MMX 200 MHz 1 9 Pentium MMX 233 MHz 1 9 product description 1 6 R RAM 1 27 recovery software installation 4 20 refresh rates and monitor frequencies type A 2 1 13 removing parts machine type 2140 2142 4 2 3 5 In 5 25 In Cage 4 5 battery 4 14 DIMMs 4 13 media console 4 7 power supply 4 12 Service panel 4 3 System board 4 15 top cover and handle 4 4 repair information 4 2 repair Home Director 4 17 replacement parts B 1 replacements 4 2 S safety information ix safety inspection guide 6 1 safety notice translations x secondary hard disk drive connector 5 10 serial port connectors 5 18 serial interface 1 12 setup utility 1 18 1 22 software installation 4 20 software recovery CD 7 22 sound adapter card 1 9 speaker connector 5 18 speakers 1 9 specifications 1 28 starting diagnostics 2 2 switch connector 5 18 symptoms messages error codes or beeps index 2 9 system board type A 1 layout 5 2 system board type A 2 layout 5 5 system board layout system board layout type A 2 system board removing 4 15 system bus clock speed A 2 type A 2 processor system jumpers 5 7 T test programs diagnostics 3 8 testing PC Doctor 3 3 tools special 1 30 trademarks xxi U U S models table B 2 undetermined problem check 2 56 using t
47. switch and cable assembly that connects to the system board and a voice modem cable are also included Diskette Drive AT type All models contain a 3 5 in 1 44 MB slimline diskette drive Some models come with a 100 MB internal Zip drive Multimedia Depending on model 24X Max or 32X Max CD ROM 3 or DVD ROM IDE AT drive An audio cable A CD DVD ROM drive system interface cable Microphone and speaker integrated with monitor 3 24X Max or 32X Max CD ROM drives run at a constant speed This causes a data transfer rate of ten speed fourteen speed for 32X reading at the disk hub and twenty four speed thirty two speed for 32X reading at the disk edge General Information 1 9 One pair of external subwoofers on some models Joystick on some models Hard Disk Drive The hard disk drive is a 3 5 in slimline IDE AT drive with look ahead cache memory and a maximum of 14 ms average access time Access time varies by the hard disk drive and the hard disk drive manufacturer Monitors MM55 Type 2116 15 inch FST CRT with a viewable image size of 13 6 inches 347 mm with a 0 28mm dot pitch Integrated speakers not powered requires system amplifier Power switch volume control OSD On Screen Display Video contrast brightness horizontal size horizontal position vertical size vertical position pincushion trapezoid parallelogram rotation tilt color temperature display curre
48. the computer unplug all power cords from electrical outlets then disconnect any interconnecting cables Antes de remover qualquer unidade substitu vel no local Field Replaceable Unit FRU desligue o computador retire todos os cabos de alimentac o das respectivas tomadas el ctricas remremova a pilha se instalada e em seguida desconecte todos os cabos de interliga o EPRE FRU ZRI gt TRL gt OE RATA EAR gt RUM CASO gt RARE Avant de retirer une unit remplacable en client le mettez le systeme hors tension d branchez tous les cordons d alimentation des socles de prise de courant retirez la batterie et d connectez tous les cordons d interface Die Stromzufuhr muB abgeschaltet alle Stromkabel aus der Steckdose gezogen der Akku entfernt und alle Verbindungskabel abgenommen sein bevor eine FRU entfernt wird B rmely FRU elt vol t sa elitt ramtalanjtsa a sz mit g pet h zza ki a vezet keket a dugaszol ajjzatokb l t voljisa el az elemet ha arrel m k dik a k sz l k majd kapcsolja sz t a t bbi csatlakoztat k belt Prima di rimuovere qualsiasi FRU spegnere il sistema scollegare dalle prese elettriche tutti i cavi di alimentazione rimuovere la batteria e poi scollegare i cavi di interconnessione Nepeg Tem Kak CHUMATE FRU BbikniouvTe nutTaHue KOMMbIOTEPA OTCOEAUHUTE BCe KAOENM NUTAHUA OT NEKTpNYECKNX poaerok CHAMUTE 6nok 6arape 3aTEM orcoenuHure BCE ka6enu Pred odstr ne
49. the sub woofer When replacing a system board the BIOS setting on the new system board must match the amplifier card that is installed in the computer New A 1 and A 2 system boards for Type 2140 2142 are coded for the Tier 1 amplifier card If the computer you are servicing has a Tier 1 amplifier card no BIOS coding is necessary If you order a new system board for a 2140 2142 that has a Tier 2 amplifier card the amplifier card BIOS must be set to match the Tier 2 amplifier card Amplifier Card BIOS Setting r Attention The Amplifier BIOS update procedure must be run from a Safe Mode Command Prompt Care must be taken to make certain that the BIOS setting matches the actual amplifier card Tier 1 Tier 2 installed The sound system will not function properly with the incorrect setting 1 Determine the amplifier card installed From the rear of the computer there will either be One mini DIN connector speaker Tier 1 or Two mini DIN connectors speakers and sub woofer Tier 2 2 Determine the system BIOS setting for the amplifier card Reboot the computer to a Safe Mode Command Prompt a Select Start from the lower left desktop b Select Restart The Computer then Select Enter c When Starting Windows 95 displays at top left corner of screen depress F8 d Select Safe Mode Command Prompt Only from the menu e At the C prompt type DEBUG and press the Enter key 3 4 f At the dash
50. 0 Also ensure the CD DVD ROM cable is installed in connector J30 on the Type A 1 system board and in connector J11 on the Type A 2 system board If any other adapter or device is flagged as Not Installed run the Setup program Check to see if any adapter or device is set to a conflicting address with any other adapter or device Also be sure that any adapter or device missing from the list is not set to Disabled Note If you cannot add a missing adapter or device to the list the diagnostic code for the missing adapter or device is not on the diagnostic CD Run the diagnostics provided with that device 2 48 Zip Drive The factory installed Zip drive operates in the same manner as a hard drive The Zip drive in the Setup Utility will display as a hard disk drive with a capacity of 100 MB The Zip drive is jumpered as Master See Zip Drive on page 5 14 for jumper settings The following drive initialization information must be entered in the CMOS only when configuring the Zip drive as the boot drive Cylinders 512 Heads 12 Sectors per Track 32 Check Procedures 2 49 33 6 Kbps and 56 Kbps DSVD Modem Adapters Note The factory installed modem is a DSVD Digital Simultaneous Voice and Data modem with cables for modem to audio and modem ring detect 001 Insert the Diagnostics and Utilities CD into the CD DVD ROM drive Power off the system unit Power on the system unit Make a note of any
51. 1 Cap Handle Assembly 2 126474 1 Top Cover 3 12J6475 1 Side Cover 4 00K8350 1 Panel Assembly NS 12J5548 1 Main bezel 5 12J5550 1 3 5 and 5 25 In Blank Bezel 6 12J5550 1 3 5 and 5 25 In Blank Bezel 7 125550 1 3 5 and 5 25 In Blank Bezel NS 12J6290 1 CD Bezel Assembly NS 12J6473 1 DVD Bezel NS 12J6297 1 ZIP Bezel Assembly 8 1295546 1 Access cover Assembly NS 12J6294 1 Feet Packet of 4 Parts Catalog 7 7 Assembly 4 Machine Type 2142 System Unit Interior SL A 7 8 Asm Part Index Number Units Description 4 1 Machine Type 2142 Note See the Appendix B Model Monitor Configurations and FRU Part Numbers on page B 1 for model specifications 1 R Chassis Assembly NS 76H6367 1 Amplifier Tier 1 NS 12J5840 1 Amplifier Tier 2 NS 76H6351 1 Cable Power Switch to System Board NS 76H6353 1 Cable Amplifier Signal to System Board NS 76H6355 1 Cable Amplifier Audio to System Board NS 07H1496 1 Cable Host Card to System Board Audio NS 12J5919 1 Cable Host Card to System Board LED NS 76H6347 1 Cable Host Card to System Board Signal 2 1296487 1 Fan Assembly All system board FRUs are shipped without processor or DIMMs When replacing a system board remove all FRUs from the original system board and install them on the new system board Attention The amplifier card BIOS in the system bo
52. 2 F gt A Y RS E UN 38 RAPE E gt AEREA FE D SCENE Elle pr sente des risques d incendie d explosion ou de br lures graves Ne la rechargez pas ne retirez pas son connecteur polaris et ne la d montez pas Ne l exposez pas une temperature sup rieure a 100 C ne la faites pas br ler et n en exposez pas le contenu l eau Mettez la pile au rebut conform ment la r glementation en vigueur Une pile inappropri e risque de prendre feu ou d exploser Die Systembatterie ist eine Lithiumbatterie Sie kann sich entz nden explodieren oder schwere Verbrennungen hervorrufen Batterien dieses Typs dirfen nicht aufgeladen zerlegt ber 100 C erhitzt oder verbrannt werden Auch darf ihr Inhalt nicht mit Wasser in Verbindung gebracht oder der zur richtigen Polung angebrachte Verbindungsstecker entfernt werden Bei der Entsorgung die rtlichen Bestimmungen f r Sonderm ll beachten Beim Ersetzen der Batterie nur Batterien des Typs verwenden der in der Ersatzteilliste aufgef hrt ist Der Einsatz falscher Batterien kann zu Entz ndung oder Explosion f hren xii r Safety Notice 2 Continued A litium elemek t zet robban st vagy komoly g si s r l seket okozhatnak Nem szabad jrat lteni polariz It csatlakozej bel elt volitani sz tszedni 100 C 212 F feletti him rs kietre telheviteni el getni vagy az elem cel j nak tartalm t nedvess g hat s nak kitenni Az elem megsemmis t s nek a he
53. 2 V dc Figure 2 3 3 5 In Diskette Drive End of Power Cable Step 006 continues Check Procedures 2 35 continued 006 continued ARE THE VOLTAGES CORRECT AND DOES THE FAN RUN Yes No 007 Replace the power supply 008 The power supply is working normally If you suspect the on off switch cable assembly see Step 009 If the fan continues to run when all connectors are plugged back in go to Undetermined Problem on page 2 56 If the fan stops running when a drive connector is plugged back in go to Factory Installed Drive Devices on page 2 47 009 From steps 003 and 008 DOES THE SYSTEM UNIT FAIL TO SHUT OFF WHEN THE ON OFF SWITCH IS PRESSED Yes No 010 Go to Step 006 on page 2 34 011 You might have a failing on off switch cable assembly Disconnect the on off switch cable assembly connector from the power supply connector and take an ohm reading DO YOU HAVE AN OHM READING WHEN THE SWITCH IS PRESSED AND AN OPEN READING WHEN THE SWITCH IS RELEASED Yes No 012 Replace the on off switch cable assembly 013 Replace the system board 2 36 Memory Note SDRAM DIMM memory for Type 2140 and Type 2142 is automatically detected and configured If memory is added the system will use the added memory However if memory is removed or a DIMM becomes defective a POST error 164 might occur Maximum system memory for Type
54. 99S 1668HGZ G L 2 ees Seserel sseJdx3 8v L LAZO SOLLMLO 6GOLEMLO GCCGHE6 Lys Jreday ec L 88S 1668HSZ GL 88S 888 900 sseJdx3 8v L LAZO SOLLMLO v90ZA11L0 SccSH 6 9vS 9ES Jiedoq ec L 99S 1668HGZ G L 2 ees Sesercl sseJdx3 8v L LAZO SOLLMLO 90CHIO GCCGHE6 Srs GES Jreday ec L 88S 1668HSZ GL 88S Gesercl sseJdx3 8v L LAZO SOLLMLO 9ecgrel 8v LSHE6 vrs VES Jiedoq ec L 89S 1668HGZ Gl Z 89S Seserel sseJdx3 9v L LAZO SOLLMLO Y902ML0 GCCGHE6 9v1 Jreday ec L 88S L668HSZ GL 42 88S SeGerel sseJdx3 9v L LAZO SOLLMLO 90EMLO SccSH 6 vv Jiedoq ec L 89S 1668HGZ Gl Z ees Seserel sseJdx3 8v LLMCO SOLLMLO 902ML0 GCCGHE6 GEI sel 9JEMJJOS Ajddns weapon NOH 09 JOHUOJ oAug Aiowen 1OSS9901d peog IPPON 13MOd p4eH ua s s B 5 Appendix B Model Monitor Configurations and FRU Part Numbers L g eBed uo 9 9 eiqe ees sajouanbe y JOHUOLU 104 E Jepoui ui pepnjoul JON Y N c 09IX8WN SPOW ZAT H S9JON ce L 88S L668HSZ GL 88S Seserel V N Svilbeo vOLIALO gecorel 8vLSHE6 eai o1eMyoS Ajddns w poN Wou do JOJIUON nd Kowa 10SS990 d pieog IPPON 19MOd DISH uiejs S seg pejeisuj K10 1964 zrIz Opie 9MAL euiyoejy eouewy une G g elqeL B 6 Table B 6 applies only to monitors sold with Service Level A Type 2140 2142 computers The monitor part number can be found on the back of the monitor See Assembly 8 Monitor and Power Cord Linecord on pa
55. Auto Feed N A 2 Data Bit 0 1 0 15 Error l 3 Data Bit 1 1 0 16 Initialize o 4 Data Bit 2 1 0 17 Select In O 5 Data Bit 3 1 0 18 Ground Power 6 Data Bit 4 1 0 19 Ground Power 7 Data Bit 5 1 0 20 Ground Power 8 Data Bit 6 1 0 21 Ground Power 9 Data Bit 7 1 0 22 Ground Power 10 Acknowledge l 23 Ground Power 11 Busy l 24 Ground Power 12 Paper Empty l 25 Ground Power 13 Select O Parts Test Point Locations 5 17 Serial Port USB Universal Serial Bus Pin Signal Name yo Pin Signal Name 1 Data Carrier Detect l 1 5 V de 2 Receive Data 2 Data 3 Transmit Data e 3 Data 4 Data Terminal Ready O 4 GND 5 Signal Ground 6 Data Set Ready l Power Management Power 7 Request To Send o 8 Clear To Send Pin Signal Name 9 Ring Indicator 1 AUX5 2 POWER_CNTRL 3 Ground Mouse On Off Switch Connector Pin Signal Name yo 1 Mouse Data 1 0 Pin Signal Name 2 No Connection 1 AUX5 3 Ground Power 2 Switch 4 5 V de Power 5 Mouse Clock VO 6 No Connection Modem Wake Up on Ring Detect Connector Keyboard Pin Signal Name 1 AUX5 Pin Signal Name 1 0 2 Key not populated 1 Data vO 3 EXT_WAKEUP 2 Mouse Data 4 Ground 3 Ground Power 4 5 V de Power 5 Clock UO Speaker Connector 6 Mouse Clock Pin Signal Name 1 2 Disabled 3 4 Enabled 5 18 Power Cable Connector
56. Catalog 7 13 Assembly 6 continued 6 6 6 7 8 NS NS NS NS NS NS NS 75H9550 75H9552 76H6097 12J5835 12J5933 12J5886 12J5867 12J5785 12J5787 00K8175 12J5791 12J5783 A gt lll 3 5 in 1 44 MB 2 Mode Diskette Drive 3 5 in 1 44 MB 3 Mode Diskette Drive Japan Hong Kong and Korea Zip Dive Client Card including On Off switch Media Console Rear Cover CD DVD ROM Audio Cable CD DVD ROM Power Cable Diskette Power Cable Diskette Signal Cable IDE Shielded Signal Cable LED Panel Cable Umbilical 3 Cable Assembly 7 CD DVD ROM Drive Modem and TV Cards Parts Catalog 7 15 Assembly 7 continued Asm Part Index Number Units Description 7 1 12 3525 1 CD ROM Drive 24X Max 1 00K7888 1 DVD ROM Drive 2 76H6349 1 CD DVD ROM Audio Cable Type 2140 2 1 For Type 2142 see Assembly 6 Media Console Type 2142 on page 7 13 3 76H6347 1 CD DVD ROM Signal Cable Type 2140 3 1 For Type 2142 see Assembly 6 Media Console Type 2142 on page 7 13 4 76H6947 1 33 6 Kbps Modem Card Belgium English French 4 76H6247 1 33 6 Kbps Modem Card France 4 76H6247 1 33 6 Kbps Modem Card Italy 4 76H1760 1 33 6 Kbps Modem Card Japan 4 76H1758 1 33 6 Kbps Modem Card Netherlands 4 76H6945 1 33 6 Kbps Modem Card Spain 4 12 6483 1 55 6 Kbps Modem Card Australia New Zealand
57. Hardware Maintenance Service for Service Level A Machine Types 2140 and 2142 and IBM Monitors Hardware Maintenance Service for Service Level A Machine Types 2140 and 2142 and IBM Monitors Second Edition January 1998 The following paragraph does not apply to any state or country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE References to IBM products programs or services do not imply that IBM intends to make them available outside the United States This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be made in later editions IBM may make improvements and or changes in the product s and or the program s at any time For copies of publications related to this product call toll free 1 800 879 2755 in the Continental U S A In Alaska call 1 414 633 8108 In Canada call toll free 1 800 465 7999 In British Columbia call toll free 112 800 465 1234 Copyright International Business Machines Corporation 1997 1998 All rights reserved Note to U S Government Users Documentation related to restricted rights Use duplication or disclosure is subject to restr
58. M Corp 1997 1998 6 1 6 2 Parts Catalog How to Use This Parts Catalog SIMILAR ASSEMBLIES If two assemblies contain a majority of identical parts they are broken down on the same list Common parts are shown by one index number Parts peculiar to one or the other of the assemblies are listed separately and identified by description AR As Required in the Units column indicates that the quantity is not the same for all machines NP Non Procurable in the Units column indicates that the part is non procurable and that the individual parts or the next higher assembly should be ordered NR Not Recommended in the Units column indicates that the part is procurable but not recommended for field replacement and that the next higher assembly should be ordered NS Not Shown R Restricted in the Units column indicates that the part has a restricted availability EMEA indicates that the part is used in models intended for Europe the Middle East and Africa EMEA Note See the Appendix B Model Monitor Configurations and FRU Part Numbers on page B 1 for model specifications Copyright IBM Corp 1997 1998 7 1 Assemblies Service Level A Catalog Section Assembly 1 Assembly 2 Assembly 3 Assembly 4 Assembly 5 Assembly 6 Assembly 7 Assembly 8 Assembly 9 Assembly 10 Machine Type 2140 System Unit Exterior SL A Machine Type 2140 System Unit Interior SL A Machine Type 2142 System Un
59. Management logo screen is displayed 4 A message will appear telling you that old data will be erased and asks if you wish to continue If you wish to continue press enter 5 Follow the instructions on the display 4 20 Parts Test Point Locations System Board Layout Type A 1 5 2 System Board Locations Type A 1 5 3 Pentium MMX Processor Speed Type A 1 5 4 System Board Lavout Tvpe A 2 5 5 System Board Locations Type A 2 5 6 Processor Bus Factor Tvpe A 2 5 7 Factory Installed Modem Card 5 8 Hard Disk Drive Jumper Settings 5 10 CD DVD ROM Drive Jumper Settings 5 13 VA o Drive en aa el ee xc EEN 5 14 Detachable Monitor I O Signal Cable Connector Test Points 5 15 Media Console Cable 5 16 System Board Connector Specifications 5 17 Copyright IBM Corp 1997 1998 5 1 System Board Layout Type A 1 Ea oo SS mo0000 FERRER oJP2 J1 m J40 c J38 33 J23 JPS Tali o E 5 HH J24 JP1 de jpa i z seas J14 o J10 ia 0 J29 S
60. ROM drive make sure the Setup Utility has the startup sequence set with Hard Disk Diskette and CD DVD ROM enabled If the number of diskette drives shown in the Installed Devices list is not correct 1 Check the installation of the drive ribbon cable to the system board Note If the drive is installed in the Media Console check the drive ribbon cable from the system board to the host card and from the drive to the client card Also check the Media Console cable 2 Check the voltages to the diskette drive with the power on see Power Supply on page 2 34 3 Check the installation of the Media Console cable Type 2142 on the system board 4 Try to correct the drive setting in the SETUP option in the Setup Utility 5 Run the Diagnostics and Utilities Device Presence Test on page 2 43 If you can correct the Installed Devices list but cannot complete the Diagnostics and Utilities test for that device replace FRUs in the following order until the problem goes away Diskette drive Diskette drive cable if continuity check fails Media Console host card Type 2142 Media Console client card Type 2142 Media Console Type 2142 System board If the number of hard disk drives or CD DVD ROM drives shown in the Installed Devices list is not correct Or gu omm 1 Check the installation of the drive ribbon cable to the system board Be sure that Hard Disk Drive 1 and Hard Disk Drive 2 in the Setup Utility ar
61. S clock battery if less than 2 8 V dc Run the Setup Utility see POST Error Codes on page 2 3 System Board 163 Real time clock error Set date and time Run the Setup Utility see POST Error Codes on page 2 3 CMOS clock battery if less than 2 8 V dc System Board 164 Memory size error Memory on page 2 37 DIMMs System Board 1XX errors not listed above System Board 20X Memory error Memory on page 2 37 DIMMs System Board 262 DRAM parity configuration error Memory on page 2 37 Run the Setup Utility see POST Error Codes on page 2 3 DIMMs System Board 305 System board non replaceable fuse can be blown by a defective keyboard keyboard cable or mouse lf you suspect one of these FRUs replace it when you replace the system board Keyboard on page 2 39 Keyboard Keyboard connection cable Mouse System Board 3XX Keyboard error Keyboard on page 2 39 Keyboard connection Keyboard Media Console Type 2142 System Board 2 28 Table 2 1 Page 19 of 23 POST and Diagnostics and Utilities Index for Symptoms Messages Error Codes or Beeps Symptoms Messages Error Codes or Beeps Action FRU 602 Invalid diskette boot record Diskette media Diskette connection cable Diskette drive 662 Diskette drive configuration error 6XX Other configuration err
62. S9901d peog IPPON JoMOd p4eH ua s s sued pajje suj 103084 gig OrLZ SOQAL SUIJOEW uuoN oyroeqd elsy z g Sigel B 3 Appendix B Model Monitor Configurations and FRU Part Numbers 4 8 eBed uo 9 g ejqe ees sajouanbay JopuoW 104 E JSPOLU ui PAPNJJLI JON Y N Z e ensny SSPON XOX H S9JON KREIS 1668HGZ GL 4 88S 888 300 8l Z ees 9v L LAZO SOLLMLO 90ZMLO veSLHE6 ZOS ec L 88S 1668HSZ GL 4 88S 988 300 81 4 88S 8v L LAZO SOLLMLO 90EMLO vcS4H 6 LOS ec L 89S 1668HGZ G L 2 ees 6LLLMHCO 81 21 ees 2809101 SOLLMLO LOLEMLO GCCGHE6 01 ec 4 88S 1668HGZ GL 4 88S Seserel 8l Z ees OLvTEMCO SOLLMLO 998vHcY 8v LSHE6 901 ec L 88S L668HSZ GL ees 6LLLMHCO 8 1 ees 1809101 SOLLMLO LOLEMLO SccSH 6 SO1 ec L 89S 1668HGZ G L 2 ees 6LLEMCO 81 21 ees 9809101 SOLLMLO VJOEMLO GCCGHE6 vol ec L 88S L668HSZ GL 42 88S SeGerel 81 4 ees O9svrel SOLLMLO 9ecgrel 8v LSHE6 01 ec L 99S L668HSZ GL 2 88S SeGerel BL 2 ees 09G rct SOLLMLO 998vHEv 8v LGHE6 zol DEMOS Aiddns wepoy WOH a9 JOJIUON oAug Kowa 10SS990 d pieog IPPON 19MOd DISH uejs S sueg pajeisu Aio oe4 2413 Ola Sot UIYIEW uinog oyipeq eisv CO e qeL B 4 4 8 eBed uo 9 g ejqe ees sajouanbay JopuoW 104 Z epou UI pepnjoul JON Y N H sued POJJEJSUJ AJO0J964 ZpLE pue OpLZ SOQAL eulyoeW VIW t g 9JQEL S9JON Jiedoq ec L
63. ST If any POST errors appear after POST make a note of the errors and press the Esc key 5 When the Aptiva Diagnostics and Utilities Menu screen is displayed type zero for a DOS prompt then change the DOS prompt to G or the drive letter designated for the CD DVD ROM 6 Type CD PCDR to get the the PCDR directory 7 Type PCDR XX where XX represents one of the following from the list below then press Enter Command Action AN Enables automatic testlog numbering A sequential number will be added to testlogs automatically This number is stored in the file PCDR NUM which can be edited using the text editor PC Doctor will automatically add a testlog number if the file PCDR NUM exists To disable this feature you must delete the PCDR NUM file BA xx Start batch mode testing of overlay number xx The overlay number must be in the range of 1 10 For this switch to be useful it should be combined with the PR nnnn switch and possibly also the EO and HE switches At the end of batch mode testing PC Doctor returns with an ERRORLEVEL that is set to 0 for no errors 1 if any tests failed or 2 if testing was aborted DJ Direct Joystick I O This will force PC Doctor to read joystick status and position directly from the hardware EO Log error only If selected PC Doctor will only log tests that produce a FAILED result You can use this switch to bypass PASSED and N A test results in order to produce s
64. TEM PRODUCE THE MAIN MENU SCREEN Yes No 005 Go to Index of Symptoms Messages Error Codes or Beeps on page 2 9 006 From step 003 Select Advanced Diagnostics on the menu Select Hardware Info on the menu Select System Config on the menu Compare the System Configuration Report screen with the actual devices installed in the system unit Note If necessary remove the cover and visually compare the devices installed in the system unit to those shown in the Hardware Configuration Report Step 006 continues Check Procedures 2 43 continued 006 continued DOES THE HARDWARE CONFIGURATION REPORT CORRECTLY IDENTIFY THE DEVICES INSTALLED IN THE SYSTEM UNIT Yes No 007 The System Configuration Report shows only those devices supported by the Diagnostics and Utilities CD and only factory installed devices for the model you are servicing If a device is missing from the list and is not factory installed refer to the service manual provided for that device Refer to the Appendix B Model Monitor Configurations and FRU Part Numbers on page B 1 to determine the factory installed devices in the model you are servicing If a factory installed drive device or adapter card is not listed in the System Configuration Report return to Start on page 2 2 and then go to Factory Installed Drive Devices on page 2 47 008 Select Diagnostics Menu
65. Utility screen on an attached printer press Print Screen while the screen is displayed How to Use Error Messages Use the messages error codes and beep combinations that occur to diagnose failures If more than one failure occurs diagnose the first failure first The cause of the first failure can result in false messages error codes or beeps If you did not receive any messages error codes or beeps see if the symptom is listed in Index of Symptoms Messages Error Codes or Beeps on page 2 9 001 To begin this check note the following To disable or reset the power on password see Power On Password CMOS Reset on page 1 14 Disconnect all external cables and devices including speakers and microphone from the system unit except for the keyboard mouse and monitor Step 001 continues Check Procedures 2 3 continued 001 continued Power off the system unit whenever removing or replacing FRUs Remove all adapter cards except for the factory installed modem adapter card and any IBM Aptiva factory installed adapter cards Remove all telephone cables from the Modem Disconnect any drives except 3 5 in diskette drive Hard disk drive some machines can have up to 3 hard disk drives plus a CD DVD ROM drive installed IBM Aptiva factory installed devices such as a CD DVD ROM drive Ensure all power cords and cables are connected properly Ensure the mon
66. ad and the data stored on the drive Hard Disk Drive Hard Disk Drive Cable System Board Cannot finish diagnostic test Diagnostics and Utilities Device Presence Test on page 2 43 3 5 in diskette drive does not work Factory Installed Drive Devices on page 2 47 Diskette drive connection cable Diskette drive System board CD DVD ROM drive LED came on and stayed on more than 20 seconds before shutting off Software asks to install disc Software displays a Reading CD error CD is not inserted properly CD is damaged CD has dirt or foreign material on it CD DVD ROM drive LED comes on when inserting a disc but no CD DVD ROM drive icon appears in the My Computer or Explorer as Drive D Factory Installed Drive Devices on page 2 47 CD DVD ROM drive connections cables or jumpers CD DVD ROM drive CD DVD ROM drive LED does not come on when inserting a disc in the drive when the system is powered on and the CD DVD ROM drive power connector has the correct voltage CD DVD ROM drive CD DVD ROM drive LED does not come on but CD DVD ROM drive works normally CD DVD ROM drive CD DVD ROM drive does not load or eject when the system is powered on the LED light is off and the eject button is pressed and held Factory Installed Drive Devices on page 2 47 CD DVD ROM drive system connection cable CD DVD ROM drive Power supply 2 12
67. afety Notice 1 Translation on page xi Before removing any FRU power off the computer unplug all power cords from electrical outlets then disconnect any interconnecting cables Attention The system board processors adapter cards DIMMs and upgrade processors can be damaged by electrostatic discharge Use an electrostatic discharge ESD strap to establish personal grounding If you don t have an ESD strap establish personal grounding by touching a ground point with one hand before touching the static sensitive FRUs Note Machine Type 2140 2142 might contain drives and devices not illustrated in this book Follow replacement instructions for the same size device if in doubt See Appendix B Model Monitor Configurations and FRU Part Numbers on page B 1 for exact model configurations The arrows in the removals and replacements procedures show the direction of movement to remove a field replaceable unit FRU to turn a screw or to press a tab to release the FRU Begin all removals by removing the cover and rear cover if applicable When other FRUs must be removed prior to removing the failing FRU they are listed at the top of the page Go to the removal procedure for each FRU listed remove the FRU and then continue with the removal of the failing FRU To replace a FRU reverse the removal procedure and follow any notes that pertain to replacement See Parts Test Point Locations on page 5 1 for internal
68. all hardware checking When this switch is enabled all equipment that has a known hardware bug will show failed after testing If a hardware bug is found when this switch is enabled it does not mean the equipment is defective Rather the hardware in question might contain a bug which does not hinder its performance Hard Disk Drive Boot Error A hard disk drive boot error error codes 1996 and 1999030X can be caused by the following Cause Actions The start up drive is Check the configuration and ensure the start up drive not in the boot is in the boot sequence sequence in configuration 3 10 Cause Actions No operating system installed on the boot drive Install an operating system on the boot drive The boot sector on the start up drive is corrupted The drive must be formatted do the following 1 Attempt to access and recover back up the failing hard disk drive 2 Using the operating systems programs format the hard disk drive The drive is defective Replace the hard disk drive File Editor The File Editor is an ASCII text editor that uses simple function key commands To access the File Editor 1 Select File Editor from the Utility Menu then press Enter 2 Insert a diskette into Drive A or Drive B before selecting the file you want to edit then select the file you want to edit from the Files selection box 3 Make your changes
69. ard must match the amplifier card installed in the computer See Amplifier Card BIOS on page 1 16 3 93H5148 1 System Board Type A 1 3 93H5225 1 System Board Type A 2 3 93H7524 1 System Board Type A 2 with TV OUT J13 NS 93F0063 1 Lithium Battery NS 33F8354 1 Lithium Battery EMEA NS 93F0067 1 Jumper Kit NS 12J6296 1 Screw Kit Parts Catalog 7 9 Assembly 4 continued 4 01K1105 1 DIMM 32 MB SDRAM 5 1245962 1 Host Card 6 42H4865 1 Pentium MMX 166 MHz Processor 6 42H4866 1 Pentium MMX 200 MHz Processor 6 12 6236 1 Pentium MMX 233 MHz Processor NS 76H3658 1 Voltage Regulator for Pentium MMX Processor 6 01K2063 1 Pentium 11 233 MHz Processor 6 01K2064 1 Pentium Il 266 MHz Processor 7 75H8991 1 Power Supply 200 Watt 7 76H4873 1 Power Supply 200 Watt Japan Assembly 5 Diskette Hard Disk Drives and Zip Drive Parts Catalog 7 11 Assembly 5 continued Asm Part Index Number Units Description 5 1 75H9550 1 3 5 in 1 44 MB 2 mode Diskette Drive 1 75H9552 1 3 5 in 1 44 MB 3 mode Diskette Drive Japan 2 12J3141 1 2 1 GB Hard Disk Drive Type 2140 2 02K3410 1 2 1 GB Hard Disk Drive 5 25 Inch Type 2140 2 124560 1 3 2 GB Hard Disk Drive 2 02K1146 1 4 2 GB Hard Disk Drive 2 12 3143 1 4 2 GB Hard Disk Drive 2 02K1148 1 4 2 GB Hard Disk Drive 5 25 Inch 2 10L6086 1 6
70. are application If the above steps find no problem see the Joystick does not work correctly symptom below Joystick does not work correctly installation is correct see above symptom 1 2 Disable the joystick in the software application Enable the mouse as the input device in the software application If the mouse works in the software application replace the joystick If the symptom remains replace the system board If the mouse does not work check the software application troubleshooting information provided by the manufacturer 2 16 Table 2 1 Page 7 of 23 POST and Diagnostics and Utilities Index for Symptoms Messages Error Codes or Beeps Symptoms Messages Error Codes or Beeps Action FRU Linear Cylinder Access Test Failed Hard disk drive error Hard Disk Drive Hard Disk Drive Cable System Board Logic Function Failed CPU Logic test error Processor System Board Loopback Error COM Port Test or Parallel Port error A wrap plug must be installed to successfully complete these tests System Board Wrap Plug Machine works but fails to go into Power Management mode when configuration is set with Standby mode enabled or Rapid Resume mode enabled Software application was fully activated before on off switch was pushed Try operating Power Management from Microsoft Windows 95 Program Manager panel Main Components Failed Sy
71. are configuration changes 1 18 1 22 hardware interfaces 1 12 I O adapter cards 1 12 monitors 1 12 parallel 1 12 serial 1 12 USB 1 12 history POST errors 1 26 Home Director 4 17 Home Director technical service and support 4 17 I O adapter cards interfaces 1 12 IBM BIOS screen 3 2 IBM Online HelpCenter A 1 IDE connector 5 10 index of symptoms messages error codes or beeps 2 9 installed devices check 2 47 K keyboard 1 11 keyboard check 2 39 keyboard connector 5 18 L Latin America models table B 6 layouts See system board layout See system board layout type A 2 lithium battery removing 4 14 load number xx loading the advanced diagnostics diskette 3 4 loading the diagnostics and utilities CD 3 3 locations type A 1 system board 5 3 locations type A 2 system board 5 6 machine type SL A 1 6 MAPs See check procedures media console cable connectors 5 16 media console devices check 2 46 memory 1 27 memory check 2 37 message index 2 9 microphone 1 9 model configurations Asia Pacific North models B 8 Asia Pacific South models B 4 EMEA models B 5 Latin America models B 6 monitor to FRU B 7 U S and Canada models B 2 models list of B 1 modem adapter 2 50 modem connectors 5 8 modem wake up on ring connector monitor check 2 53 monitor connector test points 5 15 monitor I O signal cable 5 15 monitor to FRU table B 7 monitor signal connector monitors displavs monitors sold separately 7 18
72. at information Always return to the check procedure after you do this In some cases you are sent to other check procedures to find the failure Diagnostic Aids The Diagnostic Aids chapter contains additional information to help you diagnose a failure of a specific part 1 2 Using the Check Procedures Failing Parts or Assemblies The check procedures generally help you trace a problem to one part or assembly The last step of the specific check procedure you are using indicates that a part or assembly is failing You should inspect the part or assembly before you decide to replace it It might be loose dirty or in need of a small repair The check procedures might lead you to two or even three possible failing parts or assemblies The parts that might be failing are listed in order of the most probable failure Measuring Voltages Many check procedure steps instruct you to measure voltages on cable plugs and electronic board connectors If you are asked to measure voltage at several places on a plug or connector a chart next to or near the instruction indicates the number of the plug or connector the pin numbers you should measure the signal name and the correct voltage for the condition you are measuring Measure the voltage only at the pins listed in the chart Remember to set the meter on the correct scale and to put the meter leads in the correct position for the voltage you are asked to measure Note Use frame ground for
73. ble NS 12J5980 1 Serial Cable NS 76H6367 1 Amplifier Tier 1 NS 12J5979 1 Serial Interface Module Home Director 2 126487 1 Fan Assembly All system board FRUs are shipped without processor or DIMMs When replacing a system board remove all FRUs from the original system board and install them on the new system board Attention The amplifier card BIOS in the system board must match the amplifier card installed in the computer See Amplifier Card BIOS on page 1 16 3 93H5148 1 System Board Type A 1 3 93H5225 1 System Board Type A 2 3 93H7524 1 System Board Type A 2 with TV OUT J13 NS 93F0063 1 Lithium Battery NS 33F8354 1 Lithium Battery EMEA NS 93F0067 1 Jumper Kit NS 12J6296 1 Screw Kit 4 01K1104 1 DIMM 16 MB SDRAM 4 01K1105 1 DIMM 32 MB SDRAM 5 42H4865 1 Pentium MMX 166 MHz Processor Parts Catalog 7 5 Assembly 2 continued 42H4866 12J6236 76H3658 01K2063 01K2064 01K2109 01K2167 75H8991 76H4873 Pentium MMX 200 MHz Processor Pentium MMX 233 MHz Processor Voltage Regulator for Pentium MMX Processor Pentium Il 233 MHz Processor Pentium Il 266 MHz Processor Pentium Il 300 MHz Processor Pentium Il 333 MHz Processor Power Supply 200 Watt Power Supply 200 Watt Japan Assembly 3 Machine Type 2142 System Unit Exterior SL A Asm Part Index Number Units Description 3 1 Type 2142 Exterior 1 1296477
74. blems Program Navigation You can maneuver within the test programs by typing the first letter of a menu choice using the function keys or using command line options You can also use the mouse pointer to choose an option Using the First Letter of a Menu Choice Throughout the test programs pressing the first letter of an option on a menu is the same as moving to that item with the cursor and pressing Enter Using the Function Keys Use the following keys to maneuver throughout the test programs Keys Action Enter Select an item run the test module or run the test Down Moves the cursor down Arrow Up Moves the cursor up Arrow Left Moves the cursor left Arrow Right Moves the cursor right Arrow F1 Calls up the appropriate Help information Use the up arrow key or the down arrow key to scroll through the information Pressing F1 from within a Help screen provides a help index from which you can select different categories One of the important help categories is function key usage Pressing Esc exits Help and returns to where you left off Esc Go back to the previous menu 3 8 Command Line Options To enter PC Doctor commands Note Before beginning ensure that Suspend Timer is disabled in the Setup Utility Bie Nar Install the Diagnostics and Utilities CD in the CD DVD ROM drive Power off then power on the system unit Do not press F1 during PO
75. cable connection and arrangement information Before disconnecting any cables note their locations Reinstall any new FRUs with cables in the same locations 2005 Service Panel Pull out on the rear tab to release the side service panel Repair Information 4 3 2010 Cover Do not lift the cover too high as the tabs might break 4 4 Mt II JUR Y N E JE 4 5 Repair Information 3 5 In 5 25 In Cage 2020 Disconnect any cables on the drive Remove the screw Pull out the cage Figure 4 1 3 5 In 5 25 In Cage Figure 4 2 3 5 In Cage 4 6 2030 Media Console Disconnect the cables from the back of the Media Console Remove the back cover Disconnect the two signal two power CD DVD and LED cables Pry off the left and right side wings Open the Media Console Remove the left and right side latch retainers Pry the left and right side latches and pull the console up to a vertical position Pull the console up to remove Remove the 13 bottom cover screws to remove console components When installing the console be sure the console spring is installed and latched on the plastic retainer Figure 4 3 Console back cover removal Repair Information 4 7 Figure 4 4 Console cable removal 4 8 Figure 4 6 Opening the Console Repair Information 4 9 le Figure 4 7 Removing the conso 4 10 Figure 4 8 Removin
76. d Play adapter cards installed in the computer Auto Configure Cards is an option that allows you the choice of All Plug and Play adapter cards configured by system BIOS Only Plug and Play adapter cards required to boot the system configured by system BIOS If you have a Plug and Play operating system the computer might function better if only the Plug and Play adapter cards required to boot the system are configured by system BIOS If you choose to have only the adapter cards required to boot the system configured by system BIOS use the operating system s Plug and Play utilities to configure the other Plug and Play cards Plug and Play Adapter Cards is the option that lists all the Plug and Play cards you have installed in the system unit Note Only the newest operating systems support Plug and Play adapter cards See the documentation supplied with the operating system to determine if it supports Plug and Play adapter cards 1 22 Startup Options This screen provides information about the computer power on startup sequence When you power the computer on it looks for the operating system files Use the Startup Sequence option to tell the computer where to look for these files The computer can search for these files on a diskette an adapter card a network or a hard disk The system s startup sequence automatically looks for the operating system files on the hard disk if the files are not found on diskette Model Information
77. d a high voltage surge struck bv lightning for example first replace the modem and go to Step 001 on page 2 50 Replace the svstem board 008 The modem is functioning correctiv 009 f the audio tones are incorrect replace the modem Power off the system unit Plug the modem adapter card into a different card slot Power on the system unit Run the modem tests Step 009 continues Check Procedures 2 51 continued 009 continued DID THE SYMPTOM REMAIN Yes No 010 Replace the system board 011 DOES THE SYSTEM UNIT WORK NORMALLY EXCEPT FOR THE MODEM Yes No 012 Go to Start on page 2 2 013 Check modem to audio and modem ring detect cables If the symptom remains replace the modem adapter card Replace the system board 2 52 Monitor F irst review the Display Self Test on page 3 12 then follow step 001 001 Power off the system unit and monitor Remove all adapter cards Make sure the monitor I O signal cable is properly connected to the system unit and monitor Make sure the power cords are properly connected to the system unit and monitor and that the line voltage is correct See Power Supply on page 2 34 Make sure the monitor contrast and brightness controls are not adjusted too low Power on the monitor and wait 20 seconds Power on the system unit Note Because monitor models might
78. d by Type A 1 and Type A 2 system boards is 384 MB DIMM Identification 168 pin memory DIMMs can usually be identified by the information on the chip modules for example 2Mx64 6 ns EDO To determine the DIMM capacity from the above example divide 64 bits by 8 bytes and multiply that answer by 2M hence DIMM 16 MB 1Mx32 is Non parity and 1Mx36 is Parity DIMMs that are not clearly labeled cannot be identified other than by part number Consult the DIMM manufacturer documentation to identify DIMMs General Information 1 27 Specifications Size Machine Type 2140 system unit Width 362 mm 14 25 in Depth 444 mm 17 50 in Height 127 mm 5 00 in Machine Type 2142 system unit Width 241 mm 9 50 in Depth 438 mm 17 25 in Height 432 mm 17 00 in Monitor MM55 Type 2116 Width 466 mm 18 3 in Depth 410 mm 16 1 in Height 390 mm 15 4 in with tilt swivel stand MM75 Type 2128 Width 520 mm 20 5 in Depth 441 mm 17 4 in Height 423 mm 16 7 in with tilt swivel stand Weight Machine Type 2140 system unit 9kg 20 Ib f CD DVD ROM drive installed 10 kg 22 Ib Machine Type 2142 system unit 10 9 kg 24 Ib f CD DVD ROM drive installed 11 8 kg 26 Ib Monitor M55 Type 2116 14 5 kg 32 Ib M75 Type 2128 20 5 kg 45 1 Ib 1 28 Environment Temperature system unit and monitor Power on
79. dapters options and drives are supported in the system unit Table 1 1 Hardware Interfaces Item Interface Hard disk drives IDE local bus interface American National Standards Institute ANSI Input output I O adapter cards Adapters that are IBM AT ISA compatible and operate at 8 MHz PCI local bus adapter cards and Plug and Play adapter cards are supported Diskette drives AT diskette interface Video For refresh rates and monitor frequency settings see Refresh Rates and Monitor Frequencies on page 1 13 Physical interface is compatible with the IBM Personal System 2 PS 2 VGA interface Serial 9 pin connector with RS232D electrical interface USB Universal Serial Bus High speed serial bus designed for USB protocol Parallel Bidirectional ECP bidirectional and EPP bidirectional interfaces are supported Pointing device IBM PS 2 compatible mouse Keyboard device IBM PS 2 compatible enhanced keyboard CD DVD ROM drive AT IDE extended architecture XA enabled drive Sound adapter card MM3 Sound Blaster Creative Labs Inc MM4 Aria 16 Prometheus Products Inc Mwave Combination Modem Sound Card Joystick Industry standard device Refresh Rates and Monitor Frequencies This section provides the refresh rates and monitor frequencies for Type A 1 and Type A 2 system boards Refresh Rates and Monitor Frequencies Type A 1
80. duct program or service is not intended to state or imply that only IBM s product program or service may be used Any functionally equivalent product program or service that does not infringe any of IBM s intellectual property rights or other legally protectable rights may be used instead of the IBM product program or service Evaluation and verification of operation in conjunction with other products programs or services except those expressly designated by IBM are the user s responsibility IBM may have patents or pending patent applications covering subject matter in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to the IBM Director of Commercial Relations IBM Corporation Purchase NY 10577 Voltage Supply Switch Settings Your IBM Aptiva Personal Computer might have voltage switches which must be set correctly for your voltage supply If your monitor or system unit has a voltage switch complete these steps to make sure each switch is set correctly 1 Determine the correct voltage switch setting for your area Voltage Supply Voltage Switch Range Setting 100 127 V 115Vor115 200 240 V 230 V or 230 2 Locate the voltage switch on the back of your monitor or system unit If the setting shown on the switch is Correct start setting up your IBM Aptiva computer Incorrect change the voltage switch setting You may need a smal
81. dy Printer not on line or not ready Power Supply on page 2 34 Power switch assembly Power supply System board Ready Printer Printer Printer Cable System Board No type amatic repeat At least one repeat key must be tested during this test or an error will occur Type amatic test error Keyboard System Board Not used by any standard device IRQ is not currently being used by a non standard device Numeric Proc Failed NPU test error System Board Processor System Board Parallel Port Failed Test Report Summary message System Board 2 18 Table 2 1 Page 9 of 23 POST and Diagnostics and Utilities Index for Symptoms Messages Error Codes or Beeps Symptoms Messages Error Codes or Beeps Action FRU Parallel port or serial port failure system board port Diagnostics and Utilities Device Presence Test on page 2 43 Test using a wrap plug while running Diagnostics and Utilities Cable connections System board Pass N Errors Drive X Failed Diskette drive read write test error Diskette Drive System Board Diskette Drive Cable Pass N Drive Not Reagy Diskette drive door is open or defective Ensure diskette drive is ready Diskette Drive System Board Diskette Drive Cable Pass N Drive X Write Protected or Unformatted Insert a non write protected formatted diskette into the diskette drive th
82. dy Ready the Device or Press Any Key Ensure the device is powered on Replace failing device Device Adapter if installed System Board 2 13 Check Procedures Table 2 1 Page 4 of 23 POST and Diagnostics and Utilities Index for Symptoms Messages Error Codes or Beeps Symptoms Messages Error Codes or Beeps Action FRU Diskette drive indicator LED remains on or does not light when drive is active Diskette drive connection cable Diskette drive System board Disk Error Encountered Opening Output File Press Any Key To Continue Hard Disk Drive System Board DMA X Failed Main Components Test detected an error while testing the DMA controller System Board DMA Page Register Failed DMA page register error System Board Drive x Media y Mismatch FAT ID mismatch with installed drive Check diskette and diskette drive capacity Diskette Drive System Board Error in video buffer Bad bits Video memory test error Video Adapter System Board Display Extended Memory Test Failed Extended memory error Memory Module System Board Modem function has no sound output Data files are received normally sound or sound function works correctly Check jumper settings and cable connections on system board 33 6 Kbps and 56 Kbps DSVD Modem Adapters on page 2 50 System Board FAX function does not receive data files 33 6 Kbps and
83. e If a noncritical error occurs an error code is displayed and the testing is stopped Testing can be continued on a noncritical error by pressing the Esc key After a successful POST one in which no critical errors were detected and no beep generated The system attempts to load an operating system The system can be customized for different start boot methods The system s default startup sequence automatically looks for the operating system files on the hard disk if the files are not found on diskette Note Remember that the POST does not test all areas but only those that allow the system to operate well enough to run the Diagnostics and Utilities program Repair Information This chapter contains removal and replacement instructions Parts Test Point Locations This chapter contains system board layouts and jumper settings It is useful when you are asked to measure voltages Use this information to help you locate parts such as electronic boards connectors pin numbers and test points This chapter also contains jumper settings for the hard disk drive CD DVD ROM drive and Zip drive Safety Inspection Guide This chapter contains guidelines to help you identify possible safety concerns Use this information to inspect a machine for safety problems before putting the machine under a Maintenance Agreement Parts Catalog This catalog includes figures part numbers and part names lt also contains detailed system b
84. e 2 1 Page 22 of 23 POST and Diagnostics and Utilities Index for Symptoms Messages Error Codes or Beeps Symptoms Messages Error Codes or Beeps Action FRU 1804 PCI Error memory below 1 MB not available A PCI adapter card has requested a memory address that is not available 1 Choose ISA Legacy Resources from the Setup Utility main menu and make sure the memory resources settings for ISA legacy adapter cards are correct If the settings are not correct change the settings 2 If all memory resources are being used by ISA legacy adapter cards you might need to remove an ISA card to make memory available to the PCI adapter card 1805 PCI Error ROM error Remove the PCI adapter card Restart the computer without the card installed If the computer restarts without an error reinstall the card and restart the computer again If the error reoccurs the adapter card might be defective 1806 No more DMA channels available Too many adapters installed 2401 Monitor changing colors Monitor 2462 Video configuration error Video memory if installed System Board 24XX Video monitor error Monitor on page 2 53 Optional video memory System Board Monitor 5801 Media Console error Check Media Console cable Replace Media Console 5803 Keyboard error Keyboard on page 2 39 attached to Media Console Keyboard 5806 Diskette error Check
85. e connected to the primary hard disk drive connector J8 on the Type Check Procedures 2 47 continued A 1 system board and J25 on the Type A 2 system board 2 Check the hard disk drive jumper settings see Parts Test Point Locations on page 5 1 3 Check the voltages to the disk drive power connectors with the power on see Power Supply on page 2 34 4 Try to correct the drive setting in the 3 SETUP option in the Setup Utility 5 Review the IDE Drive Info under Hardware Info in the Setup Utility 6 Restart the system and check the Setup Utility 7 In the Setup Utility check that the correct drive size is set for the flagged drive shown in the Installed Devices list If any drive is flagged as Not Installed check the connector and cable for that drive If the first drive is flagged as Not Installed replace the primary drive If all drives are flagged as Not Installed replace the primary drive If any drive other than the first drive is flagged as Not Installed replace that drive If the problem remains check the continuity on the drive cable and replace the cable if necessary If that does not fix the problem replace the system board 8 If an upgrade processor is installed make sure that the processor speed shown is correct Note The CD DVD ROM must be the last device installed and jumpers set correctly to be listed in the Setup Utility See Hard Disk Drive Jumper Settings on page 5 1
86. e from the hard disk drive before you take any action How to Diagnose Combined FRUs l an adapter or device consists of more than one FRU any of the FRUs might cause an error code Before replacing the device or adapter remove the FRUs one by one to see if the symptoms change If you have been directed here from another check procedure and were instructed to replace the system board and that does not correct the problem reinstall the original system board and go through Start again 2 2 POST Error Codes A POST error code can occur in three ways 1 Under the System Memory count at the upper left corner of the screen 2 After one or more beeps followed by an error code and or explanatory message 3 As a sequence of beeps with no other messages or error codes displayed Note It might take a minute or more for the system to respond with error messages or beeps If error codes occur for Disk Drives 1 O Devices Plug and Play Devices Go first to the Setup Utility to assure devices are installed If you have an XX62 error with no other error codes run the Setup Utility see Using the Setup Utility on page 1 18 and note any flagged options Note the XX62 error or flagged option and try to add it from the Configuration Setup Utility screen If the option cannot be added go to Index of Symptoms Messages Error Codes or Beeps on page 2 9 for additional help If you want to print a copy of a Setup
87. en rerun the test Diskette Drive System Board Diskette Drive Cable Pass N Unknown Media Drive X Diskette Drive Test error Diskette Diskette Drive System Board Diskette Drive Cable Place Hi density Media in Drive Media drive mismatch Diskette Diskette Drive System Board Diskette Drive Cable Printer Failed Printer powered on and ready Printer Printer Cable System Board Printer Fault Printer powered on and ready Printer Printer Cable System Board Printer Not Selected Ensure the printer is powered on and ready Printer Printer Cable System Board Printer problems Refer to the service manual for the printer 2 19 Check Procedures Table 2 1 Page 10 of 23 POST and Diagnostics and Utilities Index for Symptoms Messages Error Codes or Beeps Symptoms Messages Error Codes or Beeps Action FRU System fan does not run when the power supply fan runs With power on check the system fan connector J1 on Type A 1 system board and connector J16 on Type A 2 system board for 12 V dc Processor fan System board Processor speed seems slower Memory on page 2 37 Cache memory System board Program loads from the hard disk with a known good CD in the CD DVD ROM drive or diagnostics diskette in the first 3 5 inch diskette drive and CD DVD ROM drive or diskette drive is enabled in the Setup Utility Factory I
88. erated by the software the operating system or application programs generally are text messages but they also can be numeric The following are the various error messages POST error messages POST beep codes Diagnostic error messages Software generated messages Multiple messages Error Message Description POST Error Messages Displayed when POST finds problems with the hardware or detects a change in the hardware configuration POST Beep Codes Sounds emitted from the speaker if POST finds a problem One or more beeps indicate a problem was found by the POST Diagnostic Error Displayed when a test program finds a problem with a Messages hardware option Software Displayed if a problem or conflict is found by an Generated Error application program the operating system or both For Messages an explanation of these messages refer to the information supplied with that software package Multiple Messages The first error that occurs can cause additional errors Follow the suggested action of the first error displayed In this case the system displays more than one error message Always follow the suggested action instructions for the first error message displayed Diagnostic Aids 3 7 Using the Advanced Diagnostic Test Programs The test programs provide advanced functions and utilities for users and service or support professionals to troubleshoot even the most difficult pro
89. error messages then press Esc Select Advanced Diagnostics from the Main Menu Select Interactive Test from the Main Menu Select Modem from the menu Follow the prompts and perform the test DID ANY TESTS FAIL Yes No 002 Link to a computer service such as a bulletin board or to another computer DID THE MODEM COMMUNICATE Yes No 003 Check the outside phone line by connecting a working telephone to the telephone wall jack Listen for a dial tone If the phone line is good replace the modem If the symptom remains replace the system board If the phone line is bad tell the customer to contact the telephone company The modem does not need replacing 004 Step 004 continues 2 50 004 continued DOES THE SYSTEM FAIL TO WAKE UP WHEN THE WAKE UP THE COMPUTER WHEN THE PHONE RINGS FEATURE IS ENABLED Yes No The Wake Up on Ring feature is working normally If the symptom remains go to Index of Symptoms Messages Error Codes or Beeps on page 2 9 006 Select Start from the Desktop Select Settings Select Control Panel Double Click on the Power icon Click on Advanced Click check box Wake Up the Computer When the Phone Rings DOES THE SVSTEM WAKE UP WHEN WAKE UP THE COMPUTER WHEN THE PHONE RINGS IS ENABLED2 Ves No 007 Note If the phone lines attached to the modem have experience
90. etup Utility Making Changes with the Setup Utility Using Power Management Utilities Power Management Utility Features POST Error History System Memory DIMM Identification Sp cifications s sn ouo nus A a ROSEO vog o Operating Requirements Special Tools Copyright IBM Corp 1997 1998 Check Procedures 2 oe ad ad a 2 1 Start a bw dbubx A A et e a EX vnd 2 2 Index of Symptoms Messages Error Codes or Beeps 2 9 Power Supply 2 A8 o o ut s da e da da 2 34 Memory arras es ale A E le de UNT d e ar a A Y 2 37 Keyboard v ar Cie A E ee quere 2 39 MOUSE 2 3 5 a dd arte e es 2 42 Diagnostics and Utilities Device Presence Test 2 43 Media Console Drive Devices 2 46 Factory Installed Drive Devices 0 2 47 33 6 Kbps and 56 Kbps DSVD Modem Adapters 2 50 Monitor uw sue e A A A A S 2 53 Undetermined Problem 2 56 Diagnostic Aids 3 1 Introduction 28 a E a a A al jal EE ed 3 2 Power On Self Test coo auo a et Bis Bee AM a A 3 2 Diagnostics and Utilities CD 3 3 Creating a Diagnostics Bootable Diskette 3 4 Diagnostic Test Programs 3 6 Error Me
91. from the 220 volt power input line There are two separate 110 volt power lines used in the house When a signal is sent to a device module the signal will travel from one 110 volt line out to the power transformer then back to the house on the other 110 volt line If this distance is too long you might experience intermittent problems Try plugging the device module in another outlet socket If you suspect a software problem exit all other software programs and try running the Home Director program again Conflicts may exist between Home Director and another program Start the other programs one at a time to determine which program is causing the conflict If you need to reinstall the Home Director software first backup all the HOM files and use the uninstall program in the Home Director directory Repair Information 4 19 Software Installation Procedure The Aptiva Recovery CD includes an Install program that can be used to restore the original Aptiva system software Aptiva owners and servicers will need to call their local IBM HelpCenter to order the preloaded Software Recovery Diagnostics and Utilities or Home Automation CD To install the original Aptiva software on the hard disk drive use the procedures supplied with the CD or use the following procedures 1 Insert the Recovery CD into the CD DVD ROM drive 2 Power off then power on the system unit 3 If Power Management is enabled press Ctrl Alt Del while the Power
92. g the console bottom plate Figure 4 9 Console spring Repair Information 4 11 2040 Power Supply Disconnect any cables necessary for removal Remove the power supply mounting screws Lift out the power supply Figure 4 10 Power Supply 4 12 2051 Memory DIMM Attention Memory modules are sensitive to static discharge See Handling ESD Sensitive Parts on page 4 16 Push out on the side clamps to release the module Pull the module up to remove Note Run the Setup Utility after adding or removing memory KAN Figure 4 11 Memorv DIMM Repair Information 4 13 2080 Lithium Battery Adapter cards if applicable Insert the tip of a screwdriver 1 under the clip and raise the clip 2 carefully to remove the battery r See Safety Notice 2 Translation on page xii The lithium battery can cause a fire explosion or severe burn Do not recharge it remove its polarized connector disassemble it heat it above 100 C 212 F incinerate it or expose its cell contents to water Dispose of the battery as required by local ordinances or regulations Use only the battery in the appropriate parts listing Use of an incorrect battery can result in ignition or explosion of the battery Attention Be careful when removing the battery If the retaining clip is broken the system board must be replaced Note Run the Setup Utility after installing a battery e L Retaini
93. ge 7 18 for FRU part numbers Table B 6 Monitor to FRU Index and Monitor Frequency Settings Monitor FRU Monitor Part Number Frequency Number KHz 60H9544 60H9560 69 0 60H9548 60H9560 69 0 60H8547 60H9595 69 0 60H9546 60H9596 69 0 60H9548 60H9597 69 0 60H9554 60H9571 69 0 60H9555 60H9571 69 0 60H9557 60H9600 69 0 60H9556 60H9601 69 0 60H9558 60H9602 69 0 Appendix B Model Monitor Configurations and FRU Part Numbers B 7 B 8 Index Numerics 2140 SL A 1 6 2142 SL A 1 6 3 3 V dc power connector 5 19 3 5 in diskette drive check 2 46 2 47 33 6 Kbps and 56 Kbps DSVD modem check 2 50 A advanced diagnostics diskette 3 4 advanced diagnostics tests 3 8 amplifier card BIOS 1 16 amplifier card BIOS setting 1 16 amplifier card BIOS update 1 17 ANSI interface 1 12 Asia Pacific North models table B 3 Asia Pacific South models table B 4 auto configure adapter cards 1 22 battery on system board 4 14 beep codes 2 25 BIOS setting amplifier card 1 16 BIOS update procedure flash 1 15 BIOS update amplifier card 1 17 BIOS amplifier card 1 16 bulletin board service BBS A 1 C Canada models table B 2 Canadian Department of Communications Statement xviii CD DVD ROM drive 1 9 CD DVD ROM drive check 2 46 CD DVD ROM jumper settings 5 13 check procedures 33 6 Kbps and 56 Kbps DSVD modem check 2 50 Copyright IBM Corp 1997 1998 check procedures co
94. gistered trademark in the United States and other countries licensed exclusively through X Open Company Limited Other company product and service names may be trademarks or service marks of others Notices XXi xxii Preface This manual is intended to be used as a stand alone document to service this product It is divided into the following chapters General Information contains a brief description of this manual Check Procedures provides step by step instructions that aid in locating the failing Field Replaceable Unit FRU Diagnostic Aids explains the diagnostic aids that are available for troubleshooting problems on the system unit Repair Information contains the procedures for removing FRUs Parts Test Point Locations contains illustrations of the locations of the major parts and connectors Safety Inspection Guide contains information about inspecting a machine for safety problems before putting the machine under a Maintenance Agreement Parts Catalog contains descriptions illustrations and part numbers for individual FRUs Appendix A Online Support Information contains online support information Part Number Index contains part numbers listed in numerical order Appendix B Model Monitor Configurations and FRU Part Numbers contains models and FRUs listed by part number for all countries Copyright IBM Corp 1997 1998 xxiii xxiv Ge
95. he advanced diagnostics 3 8 V VESA local bus local bus connector 1 7 1 8 notice 1 6 voltage supply switch settings vii W Wake Up on Ring modem connector 2 50 world wide web WWW A 1 Z Zip drive jumper settings 5 14 IBM Printed in U S A International Business Machines Corporation Old Orchard Road Armonk New York 10504 Part Number 10L9160 Form Number S06J 0517 01 01 98 5 61 51 7531
96. horter test logs HE Enables halt on errors mode If PC Doctor encounters a failed diagnostic test it asks the user if it should continue or abort testing Diagnostic Aids 3 9 Command Action ID nnnn Adds the text string nnnn to the top of the test log for identification purposes If you want to use spaces in the text string you must encapsulate the entire statement starting with the ID in quotes for example PCDR HE ID This string has spaces ST MS xx Runs a batch mode Maximum System Load Test for xx minutes The number of minutes must be in the range of 2 to 9999 PC Doctor returns with an ERRORLEVEL that is set to 0 for no errors 1 if any tests failed or 2 if testing was aborted NN Disables checking for network cards Use this switch if the System hangs while checking for network cards NOMOUSE Disables the mouse NP No prompting Use this switch with the BA xx switch to bypass prompting for serial and parallel port loopback tests NS Disables checking for sound cards NSC Disables checking for SCSI cards NV Bypasses virus test PC xx Set the pass count to xx The number of passes must be in the range of 1 to 9999 PC Doctor repeats diagnostic tests for the indicated number of passes PR nnnn Send test log output to a file nnnn or to a device The name of a file can include a path for example C TESTLOG TXT or a device PRN ST Enables
97. iagnostics and Utilities CD MOUSE COM file Press any key to manually invoke the advanced diagnostics The advanced diagnostics will now check out the system Select an option from the advanced diagnostics Main Menu Follow the instructions that appear on your screen If an error occurs go to Index of Symptoms Messages Error Codes or Beeps on page 2 9 This Service Level A Diagnostics will not support Low Level format Diagnostic Aids 3 5 Diagnostic Test Programs The test programs on the Diagnostics CD include the following features Diagnostic Tests Feature Description Easy Test Automatic test of major components of the system Diagnostics Advanced Identifies most problems associated with the following major components System board Sound card functions Hard disk drives Diskette drives CD ROM DVD ROM drives RAM Serial and parallel ports Modem Video chip set Printer Keyboard Mouse Flexible Test Control Allows you to Run groups of tests in batch Specify parameters to use for each test for example video modes disk cylinders and port addresses Specify the number of passes you want to run one to continuous Save all test settings for future use View System Information View the server s configuration information For example you can view the IRQ DMA assignments memory usage and device drivers Select System Utilities 3 6 Error Messages Messages gen
98. ictions set forth in GSA ADP Schedule Contract with IBM Corp Contents Notices 02 A Gale le oe RI Voltage Supply Switch Settings Positionnement du s lecteur de tension Safety Information Safety Notices Multi Lingual Translations Laser Compliance Statement Federal Communications Commission FCC Notice Canadian Department of Communications Compliance Statement Trademarks e e EA e nce A Se RAR AE e mp it ee te Be f Preface A ies a Dan ESE ee BES se doi General Information Chapter Description Diagnostic Information Diagriosuic Alds eus ORG De ee bao Bea RU Repair Information Parts Test Point Locations Safety Inspection Guide Parts Cat log EE ok Ee Ree UN Le LA Part Number Index Appendix Model Configurations and FRU Part Numbers Product Description Hardware Interfaces Refresh Rates and Monitor Frequencies Power On Password CMOS Reset Flash BIOS Update Procedure Amplifier Card BIOS Amplifier Card BIOS Setting Updating Amplifier Card BIOS Setup Utility 2 sns Using the S
99. inserted in the CD DVD ROM drive Ensure the hard disk drive and CD DVD ROM drive are not disabled in the startup sequence in the Setup Utility Hard disk drive preloaded software CD DVD ROM drive connection cable CD DVD ROM drive System board Intensity or color varies from left to right of characters and color bars Monitor on page 2 53 System board Invalid Date Clock DOS date mismatch RTC Battery System Board Check Procedures 2 15 Table 2 1 Page 6 of 23 POST and Diagnostics and Utilities Index for Symptoms Messages Error Codes or Beeps Symptoms Messages Error Codes or Beeps Action FRU Invalid Format Bad Track error message appears when trying to format a known good diskette Diskette drive connection cable Diskette drive System board Incorrect memory size shown or repeated during POST Memory on page 2 37 Invalid Time Clock DOS time mismatch Back up clock and DOS time of day settings do not match RTC Battery System Board Joystick does not respond at all 1 Ensure the joystick is plugged completely into the joystick MIDI adapter plug on the system board and secured with the screws on the adapter plug Verify that the software application used with the joystick has joystick support Ensure the joystick is enabled in the software application This might require entering keystrokes or a configuration utility in the softw
100. isk Drive 2 or CD DVD ROM drive 1783 1793 Hard Disk Drive 3 or CD DVD ROM drive if Hard Disk Drive 2 installed Hard disk drive connection cable jumpers If an upgrade processor is installed check that the proper speed has been set switches and Setup Utility Speed should be a multiple of the original processor speed Hard disk drive size set correctly in Setup Utility Hard disk drive System Board 17XX Hard disk drive error All 17XX errors not listed above Factory Installed Drive Devices on page 2 47 Hard disk drive jumpers Hard disk drive connection cable Hard disk drive System Board Power Supply 1800 PCI Error IRQ not available A PCI adapter card has requested a hardware interrupt that is not available 1 Choose ISA Legacy Resources from the Setup Utility main menu and make sure the interrupt resources IRQ setting for ISA legacy adapter cards are correct If the interrupt resources settings are not correct change the settings See Using the Setup Utility on page 1 18 2 If all interrupts are being used by ISA legacy adapter cards you might need to remove an ISA card to make memory available to the PCI adapter card 2 30 Table 2 1 Page 21 of 23 POST and Diagnostics and Utilities Index for Symptoms Messages Error Codes or Beeps Symptoms Messages Error Codes or Beeps Action FRU 1801 PCI Error ROM not available A PCI
101. it Exterior SL A Machine Type 2142 System Unit Interior SL A Diskette Hard Disk Drives and Zip Drive Media Console Type 2142 CD DVD ROM Drive Modem and TV Cards EC Monitor and Power Cord Linecord Keyboard and Mouse Software coi e Catalog Section Assembly 1 Machine Type 2140 System Unit Exterior SL A Asm Part Index Number Units Description 1 1 Type 2140 Exterior 1 12 6476 1 Cap Handle Assembly NS 12J6295 1 Panel Switch LED 2 12 6474 1 Top Cover 3 12J6475 1 Side Cover 4 00K8351 1 Panel Assembly NS 12J5548 1 Main bezel 5 12J5550 1 3 5 and 5 25 In Blank Bezel 6 12J6290 1 CD Bezel Assembly NS 12J6473 1 DVD Bezel NS 12J6297 1 ZIP Bezel Assembly 7 1295546 1 Access cover Assembly NS 1296294 1 Feet Packet of 4 Parts Catalog 7 3 Assembly 2 Machine Type 2140 System Unit Interior SL A Ji ui dh y i HI D QU 7 4 Asm Part Index Number Units Description 2 1 Machine Type 2140 Note See the Appendix B Model Monitor Configurations and FRU Part Numbers on page B 1 for model specifications 1 R Chassis Assembly NS 76H6353 1 Amplifier Signal to System Board Cable NS 76H6355 1 Amplifier Audio to System Board Cable NS 75H8905 1 Diskette Drive Cable NS 76H6351 1 Power Switch to System Board Ca
102. itor brightness and contrast controls are not turned down Ensure the sound volume control is not turned down and the speakers are connected Power on the system unit Note Some monitors have a detachable system I O signal cable between the monitor and the system unit In either case check the power cord or cable before replacing the unit See Detachable Monitor I O Signal Cable Connector Test Points on page 5 15 for pin identification Ensure correct monitor refresh rate See Refresh Rates and Monitor Frequencies on page 1 13 Note any symptoms messages error codes or beeps Make sure there are no diskettes or CDs in the drives For Home Automation checkout see Home Director on page 4 17 DOES THE SYSTEM COMPLETE POST WITH NO ERRORS AND DOES AN IBM APTIVA SOFTWARE SCREEN APPEAR Note If Suspend Timer is enabled answer this question No Yes No 002 If Suspend Timer is enabled you must disable Suspend Timer in the Setup Utility and enable it again upon completion of service To disable Suspend Timer 1 Make sure the customer saves and closes any open files 2 Power off then power on the system unit 3 Press F1 while the POST Configuration icon is displayed 4 In the Setup Utility Main Menu select Power Management and press Enter Step 002 continues 002 continued Press the key if needed to Disable the Suspend Timer Press Esc to exit the Powe
103. ity Power on password See Power On Password CMOS Reset on page 1 14 System Boards Two system boards are available Type A 1 and Type A 2 See System Board Layout Type A 1 on page 5 2 and System Board Layout Type A 2 on page 5 5 for system board jumper and connector locations The Type A 1 system board supports the Pentium processor with MMX and has the following features Pentium MMX socket 7 ZIF connector You must remove the old processor to install an upgrade processor 32 KB internal cache memory with 512 KB external cache soldered onto the system board Cache is not upgradeable Trident on board 9750 DVD 64 bit GUI video and 3 D Accelerator with 2 MB SGRAM video memory upgradeable to 4 MB with a 2 MB SODIMM SGRAM upgrade module Three 168 pin Gold DIMM memory module sockets support these memory modules 8 MB 16 MB 32 MB 64 MB or 128 MB DIMM modules 60 ns Gold SDRAM Maximum system board memory is 384 MB See Appendix B Model Monitor Configurations and FRU Part Numbers on page B 1 for memory configuration Refer to System Memory on page 1 27 Ports parallel serial mouse keyboard USB two video MIDI Jovstick audio out in mic Connectors for PCI SA adapter cards VESA Video Feature Bus 2x13 un shrouded header Internal VGA display 2x7 shrouded header Input power 12 pin AT diskette drives 34 pin Two 40 pin IDE drive contr
104. k Drives Input Output Ports Power Management Plug and Play Startup Options Model Information Date and Time Advanced Options Figure 1 1 Setup Utility Screen Making Changes with the Setup Utility You can change only some of the information that appears on the Setup Utility screen The information you can change is always enclosed in brackets like this Disabled The entries on the screen that you cannot change provide useful information about the computer and its hardware For example if the mouse is not working or installed incorrectly the entry will show if it is disabled or not installed Here are the options available on the Setup Utility screens System Information This screen provides a summary of the computer features This is an information only screen and cannot be changed Video Information This screen provides information about the installed video controller For more information on monitors monitor frequencies and refresh rates see Hardware Interfaces on page 1 12 Disk Drives This screen provides information about the installed diskette drives hard disk drives and CD DVD ROM installed in the computer Hard Disk Drive 1 on this screen is the hard disk that came with the computer 1 20 If you add or change a drive you must select the correct drive type on this screen lf you are adding a hard disk or CD DVD ROM to the computer see System Board Layout Type A 1 on page 5 2 and Syste
105. l screwdriver Copyright IBM Corp 1997 1998 vii Positionnement du s lecteur de tension Votre Aptiva IBM peut comporter des s lecteurs de tension qui doivent tre positionn s correctement en fonction de la tension ad quate Si votre cran ou votre unit centrale sont quip s d un s lecteur de tension v rifiez en le positionnement en proc dant de la mani re suivante 1 Le tableau ci dessous permet de d terminer le positionnement correct du ou des s lecteurs de tension Positionnement du Tensions s lecteur de tension 100 127 V 115 V ou 115 200 240 V 230 V ou 230 2 Rep rez le ou les s lecteurs de tension situ s l arri re de votre cran ou de votre unit centrale S ils sont positionn s de fagon Correcte d marrez la configuration de votre Aptiva IBM Incorrecte modifiez leur position Vous pouvez vous aider d un petit tournevis viii Safety Information The construction of the IBM Aptiva Personal Computer provides extra protection against the risk of electrical shock This computer has a power cord with a three prong plug that is required to ground metal parts It is the responsibility of the person installing the computer to connect it to a properly grounded electrical outlet Seek professional assistance before using an adapter or extension cord these devices could interrupt the grounding circuit If the computer is connected to an electrical outlet that is incorrectly connected to the
106. low the suggested check procedures or use the Diagnostics and Utilities CD to determine the problem FRU The Diagnostics and Utilities program comes on one CD supplied with this book Use only this CD for all Type 2140 and Type 2142 IBM Aptiva Personal Computers The Diagnostics and Utilities program is intended to test only IBM products Non IBM products prototype cards or modified options can give false errors and invalid system responses All voltages in the check procedures are positive unless otherwise shown And use frame ground for all voltage checks unless otherwise specified Note If the check procedures instruct you to replace a FRU and the error message remains the same an option adapter card might be causing the failure Remove all option adapter cards one at a time until the error changes or the problem is no longer apparent Replace the last option adapter card removed The hard disk drive contains preloaded software Refer to Software Installation Procedure on page 4 20 to reinstall the original software Be sure to reload the software on the primary hard disk drive drive C when replacing it Note The drives in the system you are servicing might have been re arranged or the drive startup sequence changed Be extremely careful during write operations such as copying saving or formatting Data or programs can be overwritten if you select an incorrect drive Ask the customer to back up any additional softwar
107. lyi rendelkez sek s szab lyzatok alapj n kell t rt nnie Csak a tartoz kok list j ban meghat rozott t pus elemeket haszn lja Nem megfeleli elem haszn lata eset n az elem feihev lhet s sz trobbanhat La batteria di supporto e una batteria al litio e puo incendiarsi esplodere o procurare gravi ustioni Evitare di ricaricarla smontarne il connettore polarizzato smontarla riscaldarla ad una temperatura superiore ai 100 gradi centigradi incendiarla o gettarla in acqua Smaltirla secondo la normativa in vigore DPR 915 82 successive disposizioni e disposizioni locali L impiego di una batteria non adatta potrebbe determinare l incendio o l esplosione della batteria stessa Jiurnegas 6arapes Moxer BbI3BaTb MOXap B3DbIB VJIM cepbesHbI oxor He nepezapska Te ee He CHUMA TE MOntoCcHbIA pasbem He pasOupaite ee He Harpesa te Bue 100 rpanycoB Llenbcus He nogpkuraitre 1 He MOUUTE Ucnonb30BaHHbii 6nok GaTAPE MOXHO MOMELLATb B OTXOJbI TOJILKO B COOTBeTCTBMM C HaLMOHaJIbHblM 3AKOHOJATEJIbCTBOM NIN HOPMATUBAMNH Npu 3aMeHe 6noka Darapen paapeuiaercs UCNONb30BAaTb TONbKO 6arapeu yka3aHHble B CNVMCKE KkoMryiekryloutAx Vcnonb3oBaHue HECOOTBETCTBVIOLIIE Oarapen MO XET MPMBECTI K ee B3PbIB MIA 3aropaHuio Li bat ria m le zapr ini pofiar vouch alebo aflk pop leniny Bat riu nanab jajte neodstranujte polarizovan konektory nerozoberajte nezohrievajte nad 100 C 212 nespopolnujte ju alebo nepokladajte l
108. m Board Layout Type A 2 on page 5 5 If both a CD DVD ROM drive and a hard disk drive are installed the jumpers on the hard disk drive must be set to master for the hard drive to appear as Drive 3 on the Setup Utility screen The CD DVD ROM must be set as the slave device It will appear as Drive 4 on the screen If a hard disk is the only drive attached to the secondary hard disk drive connector it appears as Drive 3 on the Setup Utility screen If two hard disks are attached to this connector they appear as Drives 3 and 4 on the screen Input Output Ports This screen allows you to change the serial and parallel port addresses Mouse and keyboard information is also provided on this screen The computer has one serial port and one parallel port Each port has a special address identifying location assigned to it If you add any additional serial or parallel port adapters make sure that each port has a different address The serial port A default address is 2F8 IRQ3 The parallel port default address is 3BCh Other serial and parallel port addresses are available However if you change an address on this screen you might also need to make changes to the software For instructions on changing the software see the user s guide or online information supplied with the software The Parallel Port Mode allows you to change the mode of the parallel port The standard mode for the parallel port is the Compatible mode You can increa
109. main storage With cache memory installed the applications and programs run faster You can disable cache memory to slow down the computer ROM shadowing This feature provides memory boundary information Memory options This feature provides standard and EDO feature information PCI card options This feature allows you to enable or disable card bus mastering Using Power Management Utilities Power Management Utilities are accessed from the Access Aptiva screen in Windows 95 To access Power Management Utilities Click on Start from the Desktop Select Access Aptiva Select Control Under Access Aptiva Control select either Conserve Energy Suspend or Schedule Events to Occur Scheduler Power Management Utility Features The Power Management Utilities have the following features Suspend The Suspend feature will conserve energy when the computer is inactive for a particular period of time You can select the period of time or select Off to disable the Suspend option Scheduler The Scheduler program automatically starts an event at anytime even if the computer is suspended The following table describes the way the computer will normally operate when one of the Power Management Utility features is enabled 1 24 Table 1 4 Power Management Utility Normal Operation What Happens Delay before mouse works Explanation This is normal for the Suspend feature of Power Management It might take a
110. memory appears at the upper left corner of the Screen If an error is detected an error code appears under the system memory count Note A memory error can appear without the memory count as XXXXXX XXXX 201 where the first six Xs memory address the next four Xs data Successful completion of POST is attained when there are no errors detected in the system If a critical error is encountered the system halts 6 The system attempts to load the operating system as customized If an operating system is not found a graphic message icon is displayed requesting the user to insert a diskette into drive A and press the F1 key to resume operation Diagnostics and Utilities CD The Diagnostics and Utilities program comes on a CD packaged with this book The CD is labeled Diagnostics and Utilities CD The PC Doctor diagnostic programs developed by Watergate for IBM are the primary method of testing the Aptiva Type 2140 and 2142 computers You can use the diagnostics to test the IBM components of the system and some external devices The amount of time required to test all components depends on the number of components The more optional adapters and devices you have attached to your system the longer the testing takes The Diagnostics and Utilities program is intended to test only IBM Aptiva Type 2140 and 2142 products Non IBM products prototype cards or modified options can give false errors and invalid system respon
111. n m lubevoln ho n hradn ho diela vypnite podita odpoj te nap jacie k ble z elektrick ch z suviek odpojte bat riu ak je in talovan potom odpojte prepojovacie k ble Antes de quitar una FRU apague el sistema desenchufe todos los cables de las tomas de corriente el ctrica quite la bater a y a continuaci n desconecte cualquier cable de conexi n entre dispositivos Notices X r Safety Notice 2 The lithium battery can cause a fire explosion or severe burn Do not recharge it remove its polarized connector disassemble it heat it above 100 C 212 F incinerate it or expose its cell contents to water Dispose of the battery as required by local ordinances or regulations Use only the battery in the appropriate parts listing Use of an incorrect battery can result in ignition or explosion of the battery A pilha de l tio representa risco de inc ndio explos o ou queimaduras graves Nao recarregue desmonte ou exponha a pilha a temperaturas superiores a 100 C 212 F nao a incinere ou ponha o conte do da respectiva c lula em contacto com a agua nem remova o respectivo conector polarizado Destrua a pilha de acordo com as normas ou regulamentac es locais Utilize apenas a pilha com o part number indicado nas listas apropriadas A utilizac o de uma pilha incorrecta pode resultar na ignic ou explos o da mesma ROTA gt RE gt gr nn BREE gt RERBA LC BUE gt ep REAL 100 C 21
112. nd parts see Parts Catalog on page 7 1 For IBM monitors sold separately from IBM Aptiva system units see Table B 6 on page B 7 Table Page U S and Canada Machine Types 2140 2142 SL A B 2 Asia Pacific North Machine Types 2140 2142 SL A B 3 Asia Pacific South Machine Types 2140 2142 SL A B 4 EMEA Machine Types 2140 2142 SL A B 5 Latin America Machine Types 2140 2142 SL A B 6 Monitor to FRU Index B 7 Copyright IBM Corp 1997 1998 B 1 4 8 eBed uo 9 g ejqe ees sajouanba y JopuoW 104 E pou ui PAPNJJUI JON Y N G usiDu3 epeueo pue ven SISPOJN 18UJ0 JIE u9ueJJ epeue SI PON JXX L S9JON SOLLMLO ec 4 88S 1668HGZ GL 4 88S 888 900 V N 62M00 vOLLALO v90Z ALO veSLHE6 S9S SOLLMLO ec L 99S L668HSZ gL 7 ees 988 300 V N 62M00 vVOLLMLO Y902ML0 vcS H 6 H9S ec 4 88S 1668HGZ GL 4 88S 888 900 V N 62M00 SOLLMLO VJOCALO veSLHE6 398 ec L 88S L668HSZ GL 88S Gesercl V N 62M00 SOLLMLO Y902ML0 SccSH 6 39S 19S ec L 89S 1668HGZ Gl Z ees 988 900 81 21 ees 1266HGZ SOLLMLO 6GOLEMLO GCCGHE6 WZ1 ec 4 88S 1668HGZ GL 4 88S 888 900 V N 1266HGZ SOLLMLO 6GOLZEMLO SccGH 6 121 ec L 88S L668HSZ GL 2 88S SeGerel 8 4 ees 62M00 SOLLMLO vJOEMLO SccSH 6 191 ec L 89S 1668HGZ G L 2 ees Seserel V N 9 LLHCO SOLLMLO 90CHIO GCCGHE6 HS1 ec L 88S L668HSZ GL 42 88S 888 300 V N 62M00 SOLLMLO
113. neral Information Chapter Description 1 2 Diagnostic Information l 2 Diagnostic Aids 1 3 Repair Information 1 4 Parts Test Point Locations 1 4 Safety Inspection Guide 1 4 Parts Gatalog uk xo tob hu EY Eee A 1 4 Part Number Index 1 4 Appendix Model Configurations and FRU Part Numbers 1 5 Product Description 1 6 Hardware Interfaces 1 12 Refresh Rates and Monitor Frequencies 1 13 Power On Password CMOS Reset 1 14 Flash BIOS Update Procedure 1 15 Amplifier Card BIOS 1 16 Amplifier Card BIOS Setting 1 16 Updating Amplifier Card BIOS 1 17 Setup Utility de a 1 18 Using the Setup Utility 1 18 Making Changes with the Setup Utility 1 20 Using Power Management Utilities 1 24 Power Management Utility Features 1 24 POST Error History 1 26 System Memory 1 27 DIMM Identification 1 27 Specifications x se ous po Rem 9E A wg Be eg 1 28 Operating Requirements 1 30 Special Tools Sah os use das eo Mg etd Whe ede E EA 1 30
114. ng Clip Figure 4 12 Lithium Battery 4 14 2090 System Board Adapter cards if applicable Disconnect any cables necessary for removal Memory DIMM 2051 if applicable Notes 1 Be certain to reinstall the processor and DIMMs in the new system board if applicable 2 The amplifier card BIOS in the system board must match the amplifier card installed in the computer See Amplifier Card BIOS on page 1 16 3 Run the Setup Utility after changing the system board Repair Information 4 15 Handling ESD Sensitive Parts Many products use parts that are known to be sensitive to electrostatic discharge ESD To prevent damage when you work with ESD sensitive parts observe the following instructions Do these in addition to taking all the usual precautions such as switching off the power and unplugging the power cord before removing adapter cards Keep the ESD sensitive part in its original shipping container a special ESD bag until you are ready to install the part into the machine Make the fewest possible movements with your body to prevent an increase of static electricity from clothing fibers carpets and furniture Put the ESD wrist strap on your wrist Ensure the machine is turned off Connect the wrist strap to the serial bracket mounting screw This discharges any static electricity in your body to the machine frame Hold the ESD sensitive part by its edge connector shroud
115. nnected cables Power on the system unit IS THE SCREEN READABLE Note If the screen shows a blinking cursor with no memory count running answer this question No Yes No 009 Replace the system board 010 Press Esc Select Diagnostics from the Main Menu Select Interactive Tests from the menu Select Video from the menu Step 010 continues 2 54 010 continued Follow the prompts and perform the video test Note You might have to refine the monitor controls to obtain the best image DID THE MONITOR SUCCESSFULLY PASS ALL TESTS Yes No 011 Replace the monitor If the symptom remains replace the system board 012 You have successfully completed the video Diagnostics and Utilities tests If the problem remains go to Index of Symptoms Messages Error Codes or Beeps on page 2 9 Check Procedures 2 55 Undetermined Problem Check the POST Error History The system board retains the last three POST error codes in a POST Error History saved in CMOS memory Each time a POST error code is detected at the power on power off cycle it is added to the bottom of the list in the POST Error History Most recent error code is listed atbottom G N The following error s were detected when the system was started 5962 Configuration Error 162 Configuration Error 301 Keyboard Error Press Enter to run the Configuration Utility or Esc
116. nnnnnnnnunnnnnn d gcuuuuuuuuuuuuuuuuuuuuuuuuuu 26 50 Figure 5 14 Media Console Cable Connector Table 5 1 Media Console Pin Numbering Pin Signal Pin Signal 1 DATA15 26 CD AUDIO L 2 DATA14 27 CD AUDIO LGND 3 DATA13 28 CD AUDIO R 4 DATA12 29 CD AUDIO RGND 5 DATA11 30 12V DROP 6 DATA10 31 12V DROP 7 DATA 9 32 12V DROP 8 DATA8 33 12VDC 9 ADR_EN 34 12VDC 10 DAT_EN 35 12VDC 11 R W 36 GND 12 IRQ_STRB 37 GND 13 TC_BUF 38 GND 14 DRQA 39 GND 15 DRQB 40 GND 16 DRQC 41 GND 17 HDD_IORDY 42 GND 18 DATA7 43 GND 19 DATA6 44 GND 20 DATA5 45 GND 21 DATA4 46 GND 22 DATA3 47 SPARE 23 DATA3 48 PWR_LED_ANODE 24 DATA1 49 AUX5 25 DATAO 50 ON_PULSE 5 16 System Board Connector Specifications Refer to System Board Layout Type A 1 on page 5 2 and System Board Layout Type A 2 on page 5 5 for connector identification and location information Monitor Signal Pin Signal Name yo Pin Signal Name UO 1 Red Video O 8 Blue Ground 2 Green Video O 9 5 V de 3 Blue Video o 10 Svnc Ground 4 Monitor ID Bit 2 di Monitor ID Bit 0 l 5 Sync Ground 12 SDA l 6 Red Ground 13 Horizontal Sync o 7 Green Ground 14 Vertical Sync O 15 SCL l Parallel Port Pin Signal Name UO Pin Signal Name UO 1 Strobe O 14
117. nstalled Drive Devices on page 2 47 CD DVD ROM Drive Diskette Drive System Board Power Supply Program or File Not Found Press Any Key Diagnostics cannot find the USER N COM file Diagnostic CD or diskette CD DVD ROM Drive or Diskette Drive System Board Program Too Big To Fit In Memory Too many Terminate and Stay Resident programs in memory Reboot the system from the Diagnostic CD System unit does not turn off with power switch System unit must be unplugged from electrical outlet to completely turn off Power Supply on page 2 34 Power switch assembly System Board QAPlus PRO Cannot Be Re run Because Of Error In Relocating Program Diagnostics failed to relocate the Diagnostics Test programs so the memory space it resides in was not tested Diagnostic CD Memory Module System Board 2 20 Table 2 1 Page 11 of 23 POST and Diagnostics and Utilities Index for Symptoms Messages Error Codes or Beeps Symptoms Messages Error Codes or Beeps Action FRU RAM Memory Error in Block n Bad bits n Memory error Memory Module System Board RAM Test Failed Memory error Memory Module System Board Read error on cylinder n Hard disk drive format error Hard Disk Drive System Board Read Errors Diskette drive read error Diskette Diskette Drive System Board Diskette Drive Cable Real time clock is inaccurate Time set
118. nt horizontal and vertical signal frequency degauss recall factory settings Audio balance bass treble fade All audio function dependent on system unit External headphone microphone and USB connectors 2 1 meter interface cable Power management system dependent Connector for detachable grounded 3 wire power cord Auto sensing power supply 88 264 VAC 50 60Hz MM75 Type 2128 17 inch FST CRT with a viewable image size of 15 7 inches 399 mm with a 0 28mm dot pitch Integrated speakers not powered requires system amplifier Power switch volume control OSD On Screen Display Video contrast brightness horizontal size horizontal position vertical size vertical position pincushion trapezoid parallelogram rotation tilt color temperature display current horizontal and vertical signal frequency degauss recall factory settings Audio balance bass treble fade All audio function dependent on system unit External headphone microphone and USB connectors 2 1 meter interface cable Power management system dependent Connector for detachable grounded 3 wire power cord Auto sensing power supply 88 264 VAC 50 60Hz Keyboard Aptiva EZ button keyboard with 1 8 m 6 foot cable Mouse ScrollPoint mouse with 1 8 m 6 foot cable General Information 1 11 Hardware Interfaces The following peripheral interfaces for a
119. ntinued device presence check 2 43 installed devices check 2 47 keyboard check 2 39 memory check 2 37 monitor check 2 53 mouse check 2 42 power check 2 34 undetermined problem check 2 56 Compuserve online support A 1 connectors diskette 5 19 hard disks 5 20 keyboard 5 18 modem wake up on ring 5 18 monitor I O signal cable 5 15 monitor signal 5 17 mouse 5 18 parallel port 5 17 power 5 19 rapid resume 5 18 serial ports 5 18 speaker 5 18 switch 5 18 creating a bootable advanced diagnostic diskette 3 4 creating a diagnostic diskette 3 4 D device presence check 2 43 diagnostic menus select a test 3 6 diagnostic procedures 2 1 diagnostic programs select a test 3 6 diagnostic test programs 3 6 diagnostics and utilities CD 3 3 7 22 diagnostics error messages 3 7 diagnostics programs PC Doctor 3 3 digital modem 5 8 5 9 X 1 DIMM description 1 27 DIMM identification 1 27 diskette connector 5 19 diskette drive 1 9 display monitor power management 3 13 display monitor self test 3 12 displays See monitors displays E error codes 2 27 error history POST 1 26 error messages 3 7 ESD sensitive parts handling 4 16 F fax back service A 1 field replaceable units FRUs 7 1 flash BIOS update procedure 1 15 FRUs 7 1 G general information 1 1 H handling ESD sensitive parts 4 16 hard disk connectors 5 20 hard disk drive 1 10 hard disk drive check 2 47 hard disk drive jumper settings 5 10 hardw
120. ntinued 1245938 6 NS 7 13 8 7 19 1245940 6 NS 7 13 8 7 19 1245941 6 3 7 13 8 7 19 1245962 4 5 7 10 8 7 19 1205971 NS 7 17 8 7 19 1245979 2 NS 7 5 8 7 19 1205980 2 NS 7 5 13F9996 8 7 19 12J6221 7 NS 7 17 14F0032 8 7 19 12J6228 7 NS 7 16 14F0050 8 7 19 1206236 2 5 7 5 8 7 19 4 6 7 10 8 7 19 12J6254 7 4 7 16 14F0068 8 7 19 1206290 1 6 7 3 33F8354 2 NS 7 5 3 NS 7 7 ANS 7 9 1206294 1 NS 7 3 39H0212 8 7 19 3 NS 7 7 42H4865 2 5 7 5 12J6295 1 NS 7 3 4 6 7 10 1206296 2 NS 7 5 42H4866 2 5 7 5 4 NS 7 9 4 6 7 10 1206297 NS 7 3 43G3398 7 NS 7 16 3 NS 7 7 60H6043 7 NS 7 17 1206418 7 NS 7 17 60H6045 7 NS 7 17 1206421 5 NS 7 12 60H6046 7 NS 7 17 1206473 1 NS 7 3 60H6047 7 NS 7 17 3 NS 7 7 60H6048 7 NS 7 17 12J6474 1 2 7 3 7 NS 7 17 3 2 7 7 60H6049 7 NS 7 17 1206475 1 3 7 3 60H6050 7 NS 7 17 3 3 7 7 60H6051 7 NS 7 17 12J6476 1 1 7 3 60H6052 7 NS 7 17 1206477 3 1 7 7 60H6053 7 NS 7 17 12J6483 7 4 7 16 60H6054 7 NS 7 17 1206487 2 2 7 5 60H6055 7 NS 7 17 4 2 7 9 60H9560 8 1 7 19 12J6516 7 4 7 16 60H9571 8 1 7 19 12J6518 7 4 7 16 60H9595 8 1 7 18 12J6520 7 4 7 16 60H9596 8 1 7 19 12J6576 7 4 7 16 60H9597 8 1 7 19 13F9978 8 7 19 60H9600 8 1 7 19 8 7 19 60H9601 8 1 7 19 Part Asm Part Asm Number Index Page Number Index Page 60H9602 8 1 7 19 93F0067 continued 75H8905 2 NS 7 5 4 NS 7 9 75H8991 2 6 7 6 93F2364 8 7 19 4 7 7 10 8 7 19 75H9550 541 7 12 8 7 19 6 6 7 14 93F2365 8 7 19 75H9552 541 7
121. nts and avoid direct exposure to the beam Radiac o por raio laser ao abrir N o olhe fixo no feixe de luz n o olhe diretamente por meio de instrumentos ticos e evite exposic o direta com o feixe de luz HER Er ER DR ABOOER AE MAN JF He ARRE BOWER ZH o Rayonnement laser si carter ouvert Evitez de fixer le faisceau de le regarder directement avec des instruments optiques ou de vous exposer au rayon Laserstrahlung bei ge ffnetem Ger t Nicht direkt oder ber optische Instrumente in den Laserstrahl sehen und den Strahlungsbereich meiden Kinyit skor l zersug r Ne n zzen bele se szabad szemmel se optikai eszk z kkel Ker lje a sug rnyal bbal val rintkez st Aprendo l unit vengono emesse radiazioni laser Non fissare il fascio non guardarlo direttamente con strumenti ottici e evitare l esposizione diretta al fascio Notices XV OrkpbiBaa Geperurecb nasepHoro usnyyeHua He cMoTpuTe Ha nyy He pasrnagpiBante ero C MOMOUIBIO ONTUYECKUX MHCTPVMEHTOB a TAKE V36erajiTe Mpamoro BO3Ae cTBNA JiasepHoro Nyya Ked je laserov jednotka otvoren Vyhnite sa priamemu pohladu a nehladte priamo s optickvmi n strojmi do l ta a vyhnite sa priamemu vvstaveniu lu ov Radiaci n l ser al abrir No mire fijamente ni examine con instrumental ptico el haz de luz Evite la exposici n directa al haz xvi Federal Communications Commission FCC Notice IBM Aptiva Type 2140 2142 Federal Communica
122. oard Enable 1 2 Disable 2 3 Power switch Power LED Hard disk LED connector Media Console connector Type 2142 only Secondary IDE connector Primary IDE connector For hard disk drive jumper settings see page 5 10 Diskette Write Enable 1 2 Disable 2 3 On Board Video Enable Normal 2 3 Disable 1 2 CMOS Power on Password Reset Normal 2 3 Clear 1 2 Processor Bus Factor See Figure 5 4 on page 5 7 PCI 1 connector PCI 2 connector PCI 3 connector Processor Processor Bus Factor Type A 2 The Processor speed jumpers are set to the manufacture Type and Model of the Aptiva computer Changing jumper settings are not supported and might cause system failures Pentium H Processor Speed MHz Jumper JP7 233 266 MHz MHz 1 2 5 6 1 2 3 4 7 8 Figure 5 4 Pentium Il Processor Speed Type A 2 Parts Test Point Locations 5 7 Factory Installed Modem Card Rp T hi Audio Connector PA n Wake Up on Ring Connector not used Figure 5 5 33 6 Kbps Modem Card The 33 6 Kbps modem operates FAX at 14 4 Kbps COM ports Diagnostics and more information about the 33 6 Kbps modem is under the Windows 95 Control Panel The factory installed modem can be tested with the Advanced Diagnostics CD See Diagnostics and Utilities CD on page 3 3 Note 33 6 Kbps modems enable transfer speeds over the phone network of up to 33 6 Kbps
123. oard descriptions Part Number Index This chapter contains part numbers listed in numerical order 1 4 Appendix Model Configurations and FRU Part Numbers This appendix contains tables listed by country of models and FRU part numbers Refer to this when ordering FRUs or to determine the part number of the system board or DIMM installed in the machine you are servicing General Information 1 5 Product Description This manual contains service information for the Service Level A SL A model of the IBM Aptiva Personal Computer worldwide The Machine Type 2140 and Machine Type 2142 are minitower systems containing slots for six adapter cards and bays for six input output devices drives The Machine Type 2142 comes with the Media Console which contains the diskette drive CD DVD ROM drive Zip drive model dependent keyboard and mouse ports and operator controls For FRU parts information see the Appendix B Model Monitor Configurations and FRU Part Numbers on page B 1 VESA Local Bus Note The VESA local bus connector generally conforms to the Video Electronics Standards Association VESA VL Bus Specification 2 0 32 bit Local bus adapter cards vary in degree of adherence to this standard Therefore IBM cannot guarantee that all available local bus option cards will perform according to manufacturer s claims The Type 2140 and 2142 will support Internal or External video but not both simultaneously Secur
124. ocations Depending on service procedures replace the keyboard Media Console host card Media Console client card Media Console cable or Media Console If the symptom remains replace the system board 008 Power off the system unit Disconnect the keyboard cable connector from the system board Type 2140 or from the Media Console Type 2142 Power on the system unit Check the voltage at the keyboard cable connector on the system board or the Media Console as shown in Figure 2 4 after the POST Note Measure voltages with respect to Ground Pin 3 These measurements are for the system board Type 2140 and for the Media Console keyboard connector Type 2142 Pin Voltage Vdc EE d 1 KBD Data 45 0 al 2 Not Used 3 Ground n 4 5 0 o 7 5 Clock 45 0 O 6 Not Used LE Figure 2 4 Keyboard Connector Voltage Check Step 008 continues 2 40 008 continued ARE THE VOLTAGES CORRECT Yes No 009 Replace the system board 010 Replace the keyboard If the symptom remains replace the system board Check Procedures 2 41 Mouse Note A sticking keybutton can cause the mouse to operate incorrectly If you suspect this go to Keyboard on page 2 39 Check the mouse connection and reseat the cable in the correct plug Insert the Diagnostics and Utilities CD into the CD DVD ROM drive Po
125. ode resultar em perigosa exposic o a radiac o SUAR TER BS AE SS RANA E rh M23 BU BR Pour viter tout risque d exposition au rayon laser respectez les consignes de r glage et d utilisation des commandes ainsi que les proc dures d crites Werden Steuer und Einstellelemente anders als hier festgesetzt verwendet kann gefahrliche Laserstrahlung auftreten Az itt el rt elj r sokt l be ll t sokt l s vez rl sekt l elt rni a l zersug rz s vesz lye miatt kock zatos L utilizzo di controlli regolazioni o l esecuzione di procedure diverse da quelle specificate possono provocare l esposizione a Vcnonb3oBanne SNEMEHTOB HacTpo Ku M BbINOJIHEHME MPOLLEJVP MHbIX HEM yKa3aHo 3aeCb MOXXET NPUBECTA K ONACHOMY PAAUALMOHHOMY oOnyyeHnio Xiv Pouzitie kontr l prav alebo inych vykonan od inych vyrobcov ako je v tomto Specifikovan mohlo by mat za n sledok nebezpecenstvo vystavenia sa vyZiarovaniu El uso de controles o ajustes o la ejecuci n de procedimientos distintos de los aqu especificados puede provocar la exposici n a radiaciones peligrosas Opening the CD ROM drive could result in exposure to hazardous laser radiation There are no serviceable parts inside the CD ROM drive Do not open Some CD ROM drives contain an embedded Class 3A or Class 3B laser diode Note the following DANGER Laser radiation when open Do not stare into the beam do not view directly with optical instrume
126. odigy and America Online have limited international availability To access the IBM PC Company Internet sites you will need to acquire Internet access Please check with your local Internet provider for more information Members of Prodigy AOL and CompuServe can reach these sites through the Internet capabilities of the services Here are useful IBM Internet addresses for Aptiva information http www pc ibm com us IBM PC Company Home Page on the World Wide Web http www pc ibm com us aptiva index html Aptiva Home Page http www pc ibm com us files html IBM PC Company File Library Appendix B Model Monitor Configurations and FRU Part Numbers The models described in this Appendix are Service Level A SL A machines Only factory installed parts are listed If the machine you are servicing has Service Level A on the label but you cannot find it listed in this appendix call your local IBM Aptiva Servicer Bulletin Board for updated model information in the U S call 1 919 248 3540 Tables B 2 through B 5 outline by model the FRUs that may be ordered by the part number indicated You can find the Machine Type 2140 2142 and Model XXX on the front of the system unit To determine the correct FRU to install go to the appropriate country table listed below Then look across the top of the country table for the FRU you want to replace The part number to order is listed by model For descriptions of system boards a
127. ollers a primary local bus IDE that supports two hard disk drives and a secondary IDE that supports a CD DVD ROM drive and one hard disk drive or two hard disk drives Power light emitting diode LED hard disk LED 4 pin Power on switch 2 wire connector and a power supply auxiliary control 3 wire connector for Power Management features Lithium battery 1 See VESA Local Bus Note on page 1 6 General Information 1 7 The Type A 2 system board supports Pentium Il processors and has the following features 512 KB internal cache memory Cache is not upgradeable ATI Rage Pro video and 3 D Accelerator with 2 MB SGRAM video memory upgradeable to 4 MB with a 2 MB SODIMM SGRAM upgrade module Three 168 pin Gold DIMM memory module sockets support these memory modules 8 MB 16 MB 32 MB 64 MB or 128 MB DIMM modules 60 ns Gold SDRAM Maximum system board memory is 384 MB Ports parallel serial mouse keyboard USB two video MIDI Joystick audio out in mic mouse and video Connectors for PCI ISA riser card 212 pin VESA Video Feature 2x20 un shrouded Input power 12 pin AT diskette drives 34 pin Two 40 pin IDE drive controllers a primary local bus IDE that supports two hard disk drives and a secondary IDE that supports a CD DVD ROM drive and one hard disk drive or two hard disk drives Power light emitting diode LED hard disk LED 4 pin Power on switch
128. on Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the company s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly telephone extension cord The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal water pipe system if present are connected together This precaution may be particularly important in rural areas xviii Attention Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate tiquette d homologation du minist re des Communications du Canada AVIS L tiquette du minist re des Communications du Canada identifie le mat riel homologu Cette
129. ors Factory Installed Drive Devices on page 2 47 Diskette drive connection cable Diskette drive Power supply System Board Factory Installed Drive Devices on page 2 47 Diskette drive connection cable Diskette drive Power supply System Board 7XX Math coprocessor error Diagnostics and Utilities Device Presence Test on page 2 43 Upgrade processor check Setup Utility and system board settings System Board 962 Parallel port conflict Test using a wrap plug while running Diagnostics and Utilities Diagnostics and Utilities Device Presence Test on page 2 43 Parallel adapter card if installed System Board 1162 Serial port conflict Test using a wrap plug while running Diagnostics and Utilities Diagnostics and Utilities Device Presence Test on page 2 43 Serial adapter card if installed System Board Check Procedures 2 29 Table 2 1 Page 20 of 23 POST and Diagnostics and Utilities Index for Symptoms Messages Error Codes or Beeps Symptoms Messages Error Codes or Beeps Action FRU 11XX Serial port test errors not listed above Test using a wrap plug while running Diagnostics and Utilities Diagnostics and Utilities Device Presence Test on page 2 43 Serial adapter card if installed System Board On the system board 1780 1790 Hard Disk Drive O 1781 1791 Hard Disk Drive 1 1782 1792 Hard D
130. pply on page 2 34 System Board Layout Type A 1 on page 5 2 and System Board Layout Type A 2 on page 5 5 Run the Easy Test Diagnostics again If an error or other symptom is displayed go to Index of Symptoms Messages Error Codes or Beeps on page 2 9 H no error can be detected or the symptom is intermittent go to Undetermined Problem on page 2 56 Index of Symptoms Messages Error Codes or Beeps Table 2 1 on page 2 11 lists failure symptoms and possible causes The most likely cause is listed first Make sure you complete all items in the cause or Action FRU column When servicing a system always begin with Start on page 2 2 This index can also be used to help you decide which FRUs to have available when servicing a system If you are unable to correct the problem using this index go to Undetermined Problem on page 2 56 Notes 1 If an error message and incorrect audio response occur diagnose the error message first If you cannot run the Diagnostics and Utilities tests but did receive a POST error code diagnose the POST error message If you did not receive any error message look for a description of your error symptoms in the first part of this index Check all power supply voltages switch and jumper settings before you replace the system board Also check the power supply voltages if you have a system no power condition See Power Supply
131. ps option Make the correct selection Memory Module System Board Processor Any other problem Undetermined Problem on page 2 56 2 24 Table 2 1 Page 15 of 23 POST and Diagnostics and Utilities Index for Symptoms Messages Error Codes or Beeps Symptoms Messages Error Codes or Beeps Action FRU Beeps Note The system has an error if you hear any beeps before POST is completed Important In the following Beep Code Index the numbers indicate the sequence and number of beeps For example a 2 3 2 beep code symptom a burst of two beeps three beeps then a burst of two beeps indicates a memory module problem Continue with the Symptom to FRU index below for other beep no beep symptoms No beep and Blank or unreadable monitor Blinking cursor Power Supply on page 2 34 Repeating short beeps Keyboard on page 2 39 Keyboard sticking key Keyboard connection cable System Board 4 Video adapter System Board 1 1 3 Run the Setup Utility CMOS read write error System Board 1 1 4 System Board ROM BIOS check error 1 2 X System Board DMA error 1 3 X Memory on page 2 37 Ensure all DIMMs are seated correctly DIMMs System board 1 4 4 Keyboard on page 2 39 System board 1 4 X Memory on page 2 37 An error was detected in the first 64 KB of RAM System Board 2 1 1 2 1 2 Run the
132. r Management menu Press Esc again to exit the screen Press Enter to save the changes and exit the Setup Utility Suspend Timer is now disabled 049090 When service is complete restore the Suspend Timer to its original setting Power on the system unit Press F1 while the POST Configuration icon is displayed In the Setup Utility select Power Management and press Enter Press the key if needed to select Enable in the Suspend Timer field Press Esc to exit the Power Management menu Press Esc again to exit the screen 7 Press Enter to save the changes and exit the Setup Utility mm Oa The system is now returned to the original Suspend Timer customer setting Go to Step 005 003 Insert the Diagnostics and Utilities CD for machine Type 2140 2142 in the CD DVD ROM drive DOES THE SYSTEM LOAD THE ADVANCED DIAGNOSTIC PROGRAM FROM THE CD DVD ROM DRIVE WHEN POWERED OFF AND THEN ON Yes No 004 Go to Factory Installed Drive Devices on page 2 47 005 From step 002 DO ANY MESSAGES ERROR CODES OR SYMPTOMS APPEAR Yes No 006 Go to Step 008 on page 2 6 Check Procedures 2 5 continued 007 Go to Index of Symptoms Messages Error Codes or Beeps on page 2 9 008 From step 006 If not already inserted place the Diagnostics and Utilities CD in the CD DVD ROM drive Power off the system unit
133. r removed in step 5 2 58 Diagnostic Aids Introduction ed eh Ru rum AA Eee Ree UN SR de dn 3 2 Power On Self Test 1 ga x exu ewe IS RES 3 2 Diagnostics and Utilities CD llle 3 3 Creating a Diagnostics Bootable Diskette 3 4 Diagnostic Test Programs 3 6 Error Messages 3 7 Using the Advanced Diagnostic Test Programs 3 8 Program Navigation 3 8 Hard Disk Drive Boot Error 3 10 File Editor ocd das bet EE emen ae 3 11 Display Self Test 3 12 Copyright IBM Corp 1997 1998 3 1 Introduction This section explains the diagnostic aids that are available for troubleshooting problems on the system Power On Self Test Each time you power on the system the power on self test POST is initiated The POST takes up to 120 seconds to complete with Power Management disabled or not installed depending on the options installed The POST checks the following System board Memory VGA Hard disk drive s Diskette drive s Keyboard Mouse Parallel port Serial port s CD DVD ROM drive Sound adapter card To start the POST turn on the monitor and the system unit The following happens d The IBM APTIVA Logo appears on the monitor Pressing F1 at this time causes the Setup Utility menu to appear after the POST has completed A count of the system
134. rive IDE connector make sure the first drive installed is set as the master drive 1 in the following figures Note If a second drive is installed it must be attached to the secondary IDE connector Set the jumpers as the slave drive 2 in the following figures All recovery preloaded software should be installed on the master hard disk drive on the primary connector Secondary Hard Disk Drive Connector If additional drives are connected to the secondary hard disk drive connector set the first drive connected to this connector as the master drive 1 in the following figures If a second drive is connected to the secondary hard disk drive connector set the jumpers as the slave drive 2 in the following figures Ensure all software is set to recognize all installed drives If an additional hard disk drive is connected to the secondary connector it must be set as the master drive 1 and the CD DVD ROM drive jumpers reset as the slave drive see CD DVD ROM Drive Jumper Settings on page 5 13 Note Check the Setup Utility for correct installation Hard Disk 1 Master drive Hard Disk 2 Slave drive Hard Disk 3 Master drive CD DVD ROM if other drive not connected to this connector Also Zip drive with internal Zip drive models Hard Disk 4 Slave drive CD DVD ROM if hard disk or internal Zip drive installed at secondary connector Hard Disk 3 For jumper settings match your hard disk drive to one of the following fig
135. rovided for that device Refer to the Appendix B Model Monitor Configurations and FRU Part Numbers on page B 1 to determine the factory installed devices in the model you are servicing If a factory installed drive device or adapter card is not listed in the System Configuration Report return to Start on page 2 2 and test the device If the device can not be tested replace the device then the system board 012 Select Diagnostics Menu from the menu Select Easy Test Diagnostics from the menu DOES THE EASY TEST DIAGNOSTICS FINISH WITHOUT ERROR CODES Yes No 013 If the last test stops and you cannot continue first make sure all switches power connectors cables and jumpers are set correctly and show the correct voltages and continuity Make note of any messages error codes beeps or new symptoms Go to Index of Symptoms Messages Error Codes or Beeps on page 2 9 014 The Easy Test Diagnostics did not detect a failure If the system still displays a failure Check all adapter card jumper settings Check all adapter card switch settings Step 014 continues Check Procedures 2 7 continued 014 continued Check all adapter card cables and connectors for proper installation Make sure all of the above are set correctly and show the correct voltages and continuity Replace any defective cables or adapter cards See Power Su
136. rrect voltage Power on the system unit DOES THE POWER SUPPLY FAN RUN Yes No 002 Go to Step 004 003 Go to Step 009 on page 2 36 004 From step 002 Disconnect the power cord from the back of the system unit Disconnect all power and switch cable connectors from the system board and the power supply Disconnect the power connectors to all drives Locate the power supply on off cable connector three wire connector and make a connection jumper between the black and white wires Reconnect the power cord DOES THE POWER SUPPLY FAN RUN Yes No 005 Replace the power supply 006 From step 010 With the system powered on and the power supply fan running check the voltages at the power supply connectors for the system board and all drive connectors as shown in the following figures 2 34 B o LL S L o 2 2 a 7 B Se ee E gt o E 22222 ges FT 0 0 X0 e MR F 11 20 ES O ol lo O O 9 o 9 o 1 10 5 9 52 85 5 gt 56 67 6 amp 8 X gt 2m Es ESS 2 9 gt a Figure 2 1 System Board Power Supply Connectors Bottom View 5 V dc 12 V dc 2000 Figure 2 2 Hard Drive or CD DVD ROM End of Power Cable 1 4 5 V dc 1
137. rt A is set to address 3F8 or 3E8 whichever is not used by the Modem card modem settings COMM1 3F8 COMM2 3E8 Set serial port B to address 2F8 or 2E8 Device Cable connections Alternate adapter System Board Sorry You Need A Mouse Mouse or mouse driver was not detected Mouse System Board Factory installed adapter card software gives a Microsoft Windows 95 error message after POST configuration Hardware problem occurred Adapter connection cable Adapter jumper settings Adapter card System fails to load the Diagnostics and Utilities software System preloaded software works correctly Make sure the CD DVD ROM drive or diskette drive is included in the Setup Utility startup sequence Factory Installed Drive Devices on page 2 47 CD DVD ROM drive connection cable CD DVD ROM drive Diskette drive connection cable Diskette drive System Board System Hangs Go to Undetermined Problem on page 2 56 Any device Any adapter System Board 2 22 Table 2 1 Page 13 of 23 POST and Diagnostics and Utilities Index for Symptoms Messages Error Codes or Beeps Symptoms Messages Error Codes or Beeps Action FRU The Address Exceeds The Size Of Your Memory An invalid memory address was entered The Diagnostics Tests display this message during the Locate Bad Chips option under the interact menu if an invalid memory address was entered at the Enter Memory
138. se the efficiency of the parallel port by using Enhanced modes with supporting hardware Note The Enhanced modes use recent technology and are only supported by newer hardware such as a printer If you change the mode of the parallel port you might need to make changes to the supported hardware and its software Power Management This screen provides information about the Power Management features Power Management puts the computer in a low power state when the suspend function is invoked in the operating system See Using Power Management Utilities on page 1 24 for more information General Information 1 21 Power Management can Put the computer in a Suspend mode to conserve energy when you have not used the mouse keyboard or hard disk for an amount of time you select Automatically Resume the computer when the phone rings so that the computer can receive a fax or take a message Automatically power on and power off the computer when using Home Director The following are the Power Management options you can change Suspend Timer Check Keyboard and Mouse Activity Check Disk Drive 1 and 2 Activity Check Disk Drive 3 and 4 Activity Check Diskette Drive Activity Check Serial Port Activity Check Parallel Port Activity Check Modem Activity APM Connection Plug and Play This screen provides information about the Plug and Play features The screen includes the Auto Configure Cards option and a list of all Plug an
139. ses To load the Diagnostics and Utilities CD Note Before beginning ensure that Suspend Timer is disabled in the Setup Utility Install the Diagnostics and Utilities CD in the CD DVD ROM drive Power off then power on the system unit Do not press F1 during POST If any POST errors appear after POST make a note of the errors and press the Esc key 5 Using the arrow keys select an option on the Aptiva Diagnostics and Utilities Menu 6 Follow the instructions that appear on your screen If an error occurs go to Index of Symptoms Messages Error Codes or Beeps on page 2 9 Boo Nur Note These diagnostics will not support Low Level format When performing hard disk diagnostics the system may go into Standby mode Depression of any key will bring the system out of standby mode Diagnostic Aids 3 3 Creating a Diagnostics Bootable Diskette The Diagnostics and Utilities CD allows you to create a bootable advanced diagnostics diskette This permits the flexibility of loading the diagnostics program from either the CD DVD ROM drive or the Diskette drive Note Because of the expanded options of the Service Level A Diagnostics CD the preferred way of running the diagnostics is from the CD Use the diagnostics on the diskette if the CD DVD ROM unit is inoperable To create a bootable diagnostics diskette Install the Diagnostics and Utilities CD in the CD DVD ROM drive Power off then power on the sy
140. ssages 3 7 Using the Advanced Diagnostic Test Programs 3 8 Program Navigation 3 8 Hard Disk Drive Boot Error 3 10 Elle Editor LL a ri a oe 3 11 Display Self Test oa emm edet e S 3 12 Repair Information _ 4 1 Removals and Replacements Machine Type 2140 2142 4 2 2005 Service Panel 4 3 2010 GOVEr zio E a dut Sa ba Rd sens 4 4 2020 3 5 In 5 25 In Cage 4 5 2030 Media Console 4 7 2040 Power Supply 4 12 2051 Memory DIMM 4 13 2080 Lithium Battery 4 14 2090 System Board 4 15 Handling ESD Sensitive Parts 4 16 Home Director ac zi a Ee AES Pa 4 17 Software Installation Procedure 4 20 Parts Test Point Locations 5 1 System Board Lavout Tvpe A 1 5 2 System Board Locations Type A 1 5 3 Pentium MMX Processor Speed Type A 1 5 4 System Board Layout Type A 2 5 5 System Board Locations Type A 2 e 5 6 Processor Bus Factor Tvpe A 2 5 7 Factory Installed Modem Card 5 8 Hard Disk Drive Jumper Settings 5 10 CD DVD ROM Drive Jumper Settings
141. st identify the system CMOS jumper by referring to System Board Layout Type A 1 on page 5 2 and System Board Layout Type A 2 on page 5 5 then follow these steps 1 2 Power off the system unit Unplug the power cable from the electrical outlet Attention Do not attempt these steps with the power cord plugged into the electrical outlet The power supply maintains 5 V dc of auxiliary power when the power switch is powered off System damage might result if the power cord is not unplugged during testing 3 Locate the power on password jumper on the system board System Board Type Jumper System Board Type A 1 Password Jumper JP6 System Board Type A 2 Password Jumper JP3 Move the jumper from pins 1 2 to pins 2 3 to erase the password See System Board Layout Type A 1 on page 5 2 and System Board Layout Type A 2 on page 5 5 The system detects the change and the password time and date are erased from memory Power Management settings are also deleted See Power Management on page 1 21 Move the jumper from pins 2 3 to pins 1 2 for normal operation Plug the power cable into the electrical outlet and power on the system unit Run the Setup Utility to restore the configuration settings Press Esc to save with the password disabled When you are finished servicing the machine run the Setup Utility to restore the configuration settings You must reset the time date and
142. stem board error System Board Processor Memory test cannot run at this location in memory Not enough free memory available to start the memory test Memory Module System Board Missing PC Doctor Files s One or more diagnostic support files are missing Diagnostic CD Monitor problem Incorrect colors No high intensity Missing broken or incorrect characters Blank monitor dark Blank monitor bright Distorted image Unreadable monitor Other monitor problems Monitor on page 2 53 1 0 monitor signal connection cable Monitor System board Monitor changing colors Monitor on page 2 53 Check Procedures 2 17 Table 2 1 Page 8 of 23 POST and Diagnostics and Utilities Index for Symptoms Messages Error Codes or Beeps Symptoms Messages Error Codes or Beeps Action FRU Monitor problem not listed above including blank or illegible monitor Monitor on page 2 53 System board No beep during POST Normal condition There are no beeps during POST Any beep indicates an error Non system disk or disk ery message appears with a known good Advanced Diagnostics diskette No Loop Back Plug Skipping External loopback test No wrap plug installed o Diskette drive connection cable Diskette drive System board Install wrap plug on the serial port rerun test System Board No system power or fan not running Not rea
143. stem unit Do not press F1 during POST When the Aptiva Diagnostics and Utilities Menu appears depress the zero key to select the DOS screen The A drive prompt will appear Select the CD drive the CD drive default is G 6 Select the PCDR and IMAGE directories by typing CD PCDR IMAGE and press enter 7 Install a blank 1 44 KB diskette in diskette drive A Pon a Note The diskette does not need to be formatted 8 Type LOADDSKF DIAGDISK DSK B and press enter At this point the diskette drive is B 9 There will appear on the screen a statement that the diskette is about to be overwritten Make sure the diskette in drive A is the one you want to use then answer Y r Attention This procedure will overwrite all data on the diskette in drive A 10 After the copy is finished you will have a bootable advanced diagnostics diskette To Load the Diagnostics Diskette Note Before beginning ensure that Suspend Timer is disabled in the Setup Utility This Service Level A Diagnostics will not support Low Level format Power off the system unit Install the diagnostics diskette in drive A Power on the system unit Do not press F1 during POST Pon N If any POST errors appear after POST make a note of the errors and press the Esc key A message will display on the screen saying that due to disk space constraints no mouse driver has been included in the diskette One is available on the D
144. t monitor might cause sound and functionality problems Remove the Diagnostics and Utilities CD from the CD DVD ROM drive and restart the computer Go to Amplifier Card BIOS Setting on page 1 16 to verify the setting matches the amplifier card installed in the computer General Information 1 17 Setup Utility The Setup Utility lets you view and change important information about the computer and its hardware Using the Setup Utility You might need to use the Setup Utility in the following situations If you add or replace a hardware option such as a diskette drive hard disk drive or memory module and you want to verify or make a change To verify a change after removing a hardware option If you get an error code and message You can also use the Setup Utility to Check the computer s hardware features For example you can use this program to check the amount of memory or the size of the hard disk in the computer Change the computer s serial and parallel port settings and the parallel port mode Set up or change a password on the computer Change the date and time on the computer Reduce the amount of energy the computer uses by setting up the computer s Power Management features Determine which Plug and Play adapter cards you want configured by system BIOS Starting the Setup Utility The Setup Utility displays screens that let you view information about how the computer is set up called the
145. ters Modem card DIMMs Remove all but one DIMM Swap last DIMM with known good DIMM Zip Drive CD DVD ROM drive Diskette drive Hard disk drive 4 Power on the system unit 5 Repeat steps 1 through 4 until you find the failing device or adapter If the symptom changes go to Index of Symptoms Messages Error Codes or Beeps on page 2 9 or to the check procedure for the last item tested Replace the last item tested if the system operates normally after removing the last item Note If you are unable to find a check procedure that corresponds to the device or error code you either have an IBM device with its own service manual or a device not supported by IBM diagnostic tests If all devices and adapters have been removed and the problem remains 1 Remove all cables from connectors on the system board except the power supply and switch cables See System Board Layout Type A 1 on page 5 2 and System Board Layout Type A 2 on page 5 5 for connector locations 2 Remove all but one DIMM from sockets Replace last DIMM with known good DIMM 3 Power on the system unit and listen for any beeps Check Procedures 2 57 continued 4 If there are beeps replace the system board and use the current processor on the FRU system board 5 If there are no beeps replace the processor and use the current system board 6 If there are still no beeps replace the current system board and use the FRU processo
146. the ground reference Attach the black meter ground lead to frame ground except where specified otherwise Diagnostic Aids This chapter contains information outside the check procedures to help you diagnose a failure of a specific part Some diagnostic aids are resident in the machine such as the Power On Self Test POST The machine performs the POST each time it is powered on Use this information throughout the diagnostic procedures You should become familiar with the POST and be able to determine if the machine performed all the steps POST The normal POST is initiated automatically each time the system unit is powered on when Power Management is enabled a shorter version of POST is initiated see Power Management on page 1 21 The POST is a series of system checks and initializations that verify the correct operation of the base system Two classifications of malfunctions might be detected during the POST critical and noncritical Critical malfunctions prevent the system from operating at all or could cause incorrect results that are apparent to the user Examples of critical errors include processor or interrupt controller malfunctions If a critical error is detected during the POST an attempt is made to indicate the error and all testing halts General Information 1 3 Noncritical malfunctions cause incorrect results that might not be apparent to the user An example of a noncritical error is a memory module failur
147. the hard disk drive LED might be caused by the Media Console Multiple error codes can also be the result of a loose Media Console cable or defective host or client cards If the system unit powers up with some or all of the following POST error codes the Media Console might be at fault Depending on service procedures replace either the Media Console FRU parts or the Media Console unit 1780 Hard disk error 5803 Keyboard error 5806 Diskette drive error 5886 Pointing device error If you receive multiple POST codes 1 Check the installation of the Media Console cable on the host card 2 Check the installation of the cable from pin J33 on system board A 1 or pin J23 on system board A 2 See System Board Layout Type A 2 on page 5 5 for more information 3 Check the installation of the power connector from the power supply to the host card If the problems persist see Diagnostic Aids on page 3 1 for more information 2 46 Factory Installed Drive Devices Use this check procedure to test any factory installed drives Attention The customer might have customized settings in the Setup Utility other than default settings on the computer you are servicing Running the Setup Utility might alter those settings Note the current settings and verify that the customer settings are in place when service is complete Note If you cannot access the hard disk drive or load a diskette from drive A or load a CD from the CD DVD
148. ting Screws Parts Catalog 7 17 Assembly 8 Monitor and Power Cord Linecord BN 7 J Asm Part Index Number Units Description 8 1 Monitor includes l O cable and swivel stand EQ Equatorial NH Northern hemisphere SH Southern hemisphere See the Appendix B Model Monitor Configurations and FRU Part Numbers on page B 1 for model specifications For monitors sold separately from IBM Aptiva system units see the service information provided with the monitor EMEA uses Express Repair for Monitors 15 Inch Monitor MM55 Type 2116 13 6 Inch diagonal viewing area Integrated Sound On Screen Display Auto sensing Universal Voltage power supply 88 264 VAC 50 60 Hz 1 1 1 1 60H9560 60H9595 60H9596 60H9597 60H9571 60H9600 60H9601 60H9602 12J5936 00K8448 93F2365 13F9978 93F2364 93F2364 13F9996 13F9978 13F9978 13F9978 14F0068 39H0212 13F9978 93F2365 13F9978 13F9978 13F9978 14F0050 14F0050 14F0050 14F0032 93F2364 2 sch oe l l l l la la la la l la la l l la la 2a ca 28 NH 28 EQ 28 SH 28 NH Japan 17 Inch Monitor MM75 Type 2128 15 7 Inch diagonal viewing area Integrated Sound On Screen Display Auto sensing Universal Voltage power supply 88 264 VAC 50 60 Hz 28 NH 28 EQ 28 SH 28 NH Japan Monitor Stand
149. tions Commission FCC Statement Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult an IBM authorized dealer or service representative for help Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits Proper cables and connectors are available from IBM authorized dealers IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment
150. to continue Figure 2 5 POST Error History Example To view the POST Error History Press F9 when the IBM APTIVA logo appears If any POST errors are recorded the POST Error History is displayed with the most recent error shown at the bottom of the list To check for the error again repeat the above steps to add the error to the list once more You should see the same POST error code listed in the last two lines of the POST Error History To print a copy of the screen to an attached printer press Print Screen If an error code is present go to Index of Symptoms Messages Error Codes or Beeps on page 2 9 If no error code is present continue with this check Check the power supply voltages see Power Supply on page 2 34 If the voltages are correct return here and continue with the following steps 1 Power off the system unit 2 56 2 Perform the following checks one by one until you have isolated the problem FRU refer to Parts Test Point Locations on page 5 1 for locations Check all system board jumper positions Check all adapter card jumper positions Check all adapter card switch settings Check all device jumper positions Check all cables and connectors for proper installation If the jumpers switch settings and voltages are correct return here and continue 3 Remove or disconnect the following one at a time a Non IBM devices b External devices C d e Any adap
151. ttent problem run the Memory and System board tests multiple times 2 38 Keyboard 001 A failing mouse can show up as a keyboard failure Power off the system unit Type 2140 Disconnect the mouse from the system unit Type 2142 Disconnect the mouse from the Media Console Power on the system unit DID THE SYMPTOM REMAIN Yes No 002 Replace the failing mouse 003 Power off the system unit and wait 10 seconds Reinstall the mouse Ensure the keyboard cable is fully inserted into the system unit Type 2140 or Media Console Type 2142 Remove any foreign objects that might interfere with the mechanical operation of the keybuttons Power on the system unit DID YOU RECEIVE A 3XX OR A 5803 POST ERROR Yes No 004 Go to Step 008 on page 2 40 005 For Type 2140 go to Step 008 on page 2 40 For Type 2142 Power off the system unit and wait 10 seconds Disconnect the keyboard cable and the mouse cable from the Media Console Connect the keyboard cable and mouse cable to the system board at the rear of the tower Power on the system unit Step 005 continues Check Procedures 2 39 continued 005 continued DID THE SYMPTOM CHANGE Yes No 006 Go to Step 008 007 Check the Media Console cable for continuity See Media Console Cable on page 5 16 for pin l
152. ures 1 Master Drive 2 Slave Drive TOT 00000 8B Figure 5 7 Maxtor Hard Disk Drives Jumper A Block EM a OOO OBO Figure 5 8 Western Digital Hard Disk Drives Continued on next page Parts Test Point Locations 5 11 For jumper settings match your hard disk drive to one of the following figures 1 Master Drive 2 Slave Drive EU eet UY e EN Suec CO Em a Figure 5 9 Quantum Hard Disk Drives Figure 5 10 IBM Hard Disk Drives CD DVD ROM Drive Jumper Settings The CD DVD ROM drives are connected to the system board secondary drive connector at the factory CD DVD ROM drive jumpers are set as the master drive as shown in Figure 5 11 If an additional hard disk drive is connected to the secondary connector it must be set as the master drive see 1 in figure 5 7 and the CD DVD ROM drive jumpers reset as the slave drive as shown in Figure 5 11 Note For models that have a factory installed Zip drive the Zip drive is jumpered as slave and the CD DVD ROM drive is jumpered as master See Zip Drive on page 5 14 Check the Setup Utility for correct installation e Select ave Mer On Locked IDE INTERFACE DC INPUT rPower On Unlocked 39 1 20 gt svGGtav
153. urs a un service d inspection des installations lectriques ou a un lectricien selon le cas Notices Xix Load Number LN The load number LN assigned to each terminal device denotes the percentage of the total load to be connected to a telephone loop which is used by the device to prevent overloading The termination on a loop may consist of any combination of devices subject only to the requirement that the total of the load of all the devices does not exceed 100 The load number of the built in modem is 10 Indice de charge IC L INDICE DE CHARGE IC assign chaque dispositif terminal indique pour viter toute surcharge le pourcentage de la charge totale qui peut tre raccord un circuit t l phonique boucl utilis par ce dispositif L extr mit du circuit boucl peut consister en n importe quelle combinaison de dispositifs pourvu que la somme des INDICES DE CHARGE de l ensemble des dispositifs ne d passe pas 100 L indice de charge du modem int gr est de 10 XX Trademarks The following terms are trademarks or service marks of IBM Corporation in the United States and other countries Aptiva Personal System 2 AT PS 1 HelpCenter PS 2 IBM Rapid Resume Operating System 2 ScrollPoint OS 2 SurePath Intel and Pentium are trademarks or registered trademarks of Intel Corporation Windows and the Windows NT logo are trademarks or registered trademarks of Microsoft Corporation UNIX is a re
154. use Symptoms Address Exceeds the Size of Your Memory An invalid memory address was entered Diagnostics Tests display this message during the Locate Bad Chips option Enter the correct address Memory Module System Board Arithmetic Functions Failed An error was detected during the CPU Test Processor System Board Audio software program invoked but no sound comes out of speakers Audio amplifier card cable jumpers Sound volume control Speakers System board Audio software program does not initiate in software but CD DVD ROM drive works normally System board Base Memory Test Failed An error was detected in base memory Memory Module System Board Blinking cursor only and machine not working normally Factory Installed Drive Devices on page 2 47 Diskette drive connection cable Diskette drive System board Boot Sector Unreadable A boot sector read error was detected on the hard disk drive Hard Disk Drive Hard Disk Drive Cable System Board Bus Noise Test Failed RAM Test detected an error in the memory bus Memory Module System Board Check Procedures 2 11 Table 2 1 Page 2 of 23 POST and Diagnostics and Utilities Index for Symptoms Messages Error Codes or Beeps Symptoms Messages Error Codes or Beeps Action FRU Butterfly Cylinder Access Test Failed Hard Disk Drive Test detected mismatch between the data re
155. ut in mic CD DVD ROM audio connector TV In connector Modem audio In connector Media Console connector Type 2142 only Power connector Power hard disk LED connector External speaker jumper connector Normal 1 2 Audio amplifier connector Processor type Normal 1 3 2 4 Processor type Normal short Core Bus Frequency Ratio See Figure 5 2 on page 5 4 Internal VGA Normal 1 2 Internal VGA Clock and INTA Select Normal 1 3 2 4 CMOS Power on Password Reset Normal 1 2 Clear 2 3 Diskette Write Enable 1 2 Disable 2 3 CPU BUS Frequency Normal 1 2 3 4 CS4610 Interrupt Normal 1 2 Processor Parts Test Point Locations 5 3 Pentium MMX Processor Speed Type A 1 The Processor speed jumpers are set to the manufacture Type and Model of the Aptiva computer Changing jumper settings are not supported and might cause system failures Pentium MMX Jumper 166 200 233 MHz MHz MHz Processor Speed MHz JP3 1 3 2 4 3 5 2 4 3 5 4 6 JP12 1 2 3 4 1 2 3 4 1 2 3 4 Figure 5 2 Pentium MMX Processor Speed Type A 1 System Board Layout Type A 2 000000000000000000 5000000000 O1 l S lnccooccooccosococe BEZE S KSLOTA1 DIMM2 J8A 33 J13 J17 J9 J6A B C EJJP2 JP7 88 J15
156. utlet connector is always powered on when the system unit is plugged into an electrical outlet See Power Management on page 1 21 for more information A Note About Energy Saver Monitors Monitors rated as Energy Saver models use less than 30 W when operating in the energy saving mode or when the system unit is powered off To extend monitor life the monitor should be powered off at the end of each day Special Tools The following special tools are required to service this system A meter similar to the Triplett Model 310 P N 9900167 Wrap plug P N 72X8546 Video memory removal tool P N 9900764 1 30 Check Procedures SL ER EN ET t TA 2 2 Index of Symptoms Messages Error Codes or Beeps 2 9 Power Supply 2 34 Memory uox aa a ki ina RS gran WEG 2 37 Keyboard is DR Se Pe het exo Er 2 39 MOUSE i 8 cocos tn teens AE LE he URGE Qe DAE SE Ru 2 42 Diagnostics and Utilities Device Presence Test 2 43 Media Console Drive Devices 2 46 Factory Installed Drive Devices 2 47 33 6 Kbps and 56 Kbps DSVD Modem Adapters 2 50 Oe le 2 53 Undetermined Problem 2 56 Copyright IBM Corp 1997 1998 2 1 Start This is the entry point for all check procedures The check procedures use failure symptoms POST error codes or beeps to help determine the failing field replaceable unit FRU Fol
157. wer off the system unit Make sure the mouse ball turns freely Power on the system unit Make a note of any error messages then press Esc Select Advanced Diagnostics from the Main Menu Select Interactive Test from the Main Menu Select Mouse from the menu Perform the mouse test DO THE MOUSE DIAGNOSTIC TESTS RUN WITHOUT ERRORS Yes No 002 For Type 2140 replace the mouse If symptoms remain replace the system board For Type 2142 Power off the system and connect the keyboard and mouse to the system board Run the mouse tests again If symptom remains replace the mouse If the mouse tests run without errors while connected to the system board replace the Media Console client card Reconnect the keyboard and mouse to the Media Console 003 The system unit is operating normally If the symptom remains replace the mouse 2 42 Diagnostics and Utilities Device Presence Test 001 DO ANY MESSAGES ERROR CODES BEEPS OR SYMPTOMS APPEAR Yes No 002 Go to Step 004 003 Go to Index of Symptoms Messages Error Codes or Beeps on page 2 9 If directed here from the Index go to Step 006 004 From step 002 Insert the Diagnostics and Utilities CD into the CD DVD ROM drive Power off the system unit Power on the system unit and check for the following responses 1 Main Menu screen DID THE SYS
158. y Under Power Management With the Monitor connected to the system and the system and monitor is powered on both MM55 and MM75 monitors display the same Power Management indications State Power Indicator Screen Restoring Operation On Steady Green Normal Standby Flashing Blank Press a key or orange green move the mouse Suspend Flashing Blank Press a key or orange green move the mouse Off Flashing orange Blank Press a key or move the mouse Note Restoring operation might have a slight delay before the picture returns After the monitor is powered off audio might still be present from the speakers if the system unit is powered on Diagnostic Aids 3 13 3 14 Repair Information Removals and Replacements Machine Type 2140 2142 4 2 2005 Service Panel 4 3 2010 Gover ct a nt e en 4 4 2020 3 5 In 5 25 In Cage 4 5 2030 Media Console 4 7 2040 Power Supply 4 12 2051 Memory DIMM 4 13 2080 Lithium Battery 4 14 2090 System Board 4 15 Handling ESD Sensitive Parts 4 16 Home Director 4 17 Software Installation Procedure 4 20 Copyright IBM Corp 1997 1998 4 1 Removals and Replacements Machine Type 2140 2142 See S

IBM 2140 Personal Computer User Manual

Contents

Download Pdf Manuals

Related Search

Related Contents