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IBM 200 Personal Computer User Manual

1. 22 Using the Standby button on the keyboard 22 Using the power button 22 Setting power schemes 22 Using security features ini ane Pt cas Pad aec ae Vas em ek e Y eR ea 23 Locking ithe cover zi ol one eR EL RI GI LIEU Dinan as 23 Locking the keyboard 3 3 Rd R ERER T hades APRIRE 23 Taking care of your computer 24 BASICS Wis co seen Ui Ed RUND eie in m bentes bates 24 Cleaning your computer and keyboard 24 Monitor and screen 24 MOUSE x e dich ais de en nm GBD Lea aan ta P Ma ia ema mai s 24 Moving your Computer 4 runs sus Mle R R R Re We p a e He Ege 26 Chapter 4 Using the IBM Setup Utility program 27 Starting and using the IBM Setup Utility program 27 Viewing and changing settings 28 Exiting from the IBM Setup Utility program 29 Using passwords cic tay seca nt aa beh ghd te rS 29 User password sn nt di RI pas Maeda ge a epee SSS 29 Administrator password 30 Setting changing and deleting a password 30 Using Security Profile by Device 30 Other sett
2. An IBM option that was just installed does not work Verify that 1 The option is designed for your computer 2 You followed the installation instructions supplied with the option and in Chapter 5 Installing options on page 33 3 All option files if required are installed correctly See Chapter 5 Installing options on page 33 for information about installing option files 4 You have not loosened other installed options or cables If the option is an adapter you have provided enough hardware resources for the adapter to function correctly See the documentation supplied with the adapter as well as the documentation for any other installed adapters to determine the resources required for each adapter 6 You updated the configuration information in the IBM Setup Utility program if necessary and have no conflicts For more information see Chapter 4 Using the IBM Setup Utility program on page 27 If the problem persists run the diagnostic programs See Running the IBM Enhanced Diagnostics program on page 66 for information about diagnostic programs provided with your computer If you cannot correct the problem have the computer and the option serviced An IBM option that previously worked does not work now Verify that all option hardware and cable connections are secure If the option comes with its own test instructions use those instructions to test the option
3. Action The mouse does not move the cursor 1 Clean the mouse See Mouse on page 24 2 Change the batteries in the mouse 3 Change the channel on the mouse If you cannot correct the problem have the computer serviced The advanced mouse functions scroll stick do not work Reload the mouse driver from the CD or from c IBMTOOLS DRIVER Poor mouse performance cursor skips Clean the mouse ball and cage See Mouse on page 24 Change the batteries in the mouse Change the channel on the mouse Eco ru Move the mouse away from any large metal objects or replace the desk with a non metallic desk 5 Move the Dual Wireless Receiver away from any large metal objects 6 Verify that the mouse is within 2 meters 6 feet of the Dual Wireless Receiver Mouse data transmission LED on the Dual Wireless Receiver is constantly illuminated 58 User Guide Change the channel on the mouse Memory problems Action Symptom The amount of memory displayed is less than the amount of memory installed The amount of available memory shown might be somewhat less than expected because of basic input output system BIOS shadowing and other resource requirements such as ACPI and USB Verify that 1 You have installed the correct type of DIMMs for your computer See Installing memory on page 40 2 The DIMMs are properly installed and securely connected 3 I
4. If you cannot correct the problem have the computer serviced Chapter 6 Troubleshooting 63 Software problems Symptom Action Software does not work as expected To determine if problems are caused by installed software verify that 1 Your computer has the minimum memory requirements needed to use the software See the information supplied with the software to verify memory requirements Note If you have just installed an adapter or memory you might have a memory address conflict 2 The software is designed to operate on your computer The software you are using works on another computer If you received any error messages while using the software program see the information supplied with the software for a description of the messages and solutions to the problem If you cannot correct the problem have the computer serviced Universal Serial Bus USB problems Symptom Action A Universal Serial Bus USB device does not work Verify that the USB device is properly installed and firmly seated If you cannot correct the problem have the computer serviced IBM Enhanced Diagnostics IBM provides programs that you can run to diagnose hardware problems and some software problems Several utility programs that provide helpful information about your computer are also included The user interface for running these diagnostic and utility programs is provided by PC Doctor T
5. The power on self test POST did not detect a problem Further diagnostic testing is required Go to Running the IBM Enhanced Diagnostics program on page 66 and run the diagnostic programs If you are unable to run the diagnostic programs or if the diagnostic programs do not detect an error go to Device troubleshooting charts on page 48 2 You have an unreadable display or an error message is displayed Is an error message displayed No Continue at step 3 on page 44 Yes Refer to POST error codes on page 45 and look for the error message then return here Is the error message in this table No The message might be from your software Refer to documentation for your application program Yes Continue at step 4 3 Goto Device troubleshooting charts on page 48 Find the symptom that best describes the problem and take the appropriate action If the problem persists have the computer serviced 44 UserGuide 4 Did the IBM Setup Utility program start automatically after the error message was displayed No Follow the action for this error message described in POST error codes on page 45 Yes continue to step 5 5 Have you recently added removed or changed any hardware No Have the computer serviced Yes Do one of the following e If the failure occurred immediately after you installed or removed an option and you have not yet updated the configuration see Chapter 4 Using the I
6. audio subsystem 2 available options 34 B backing up configuration 34 battery replacing 66 buttons 11 C cables connecting 8 disconnecting 36 CD DVD drive 17 cleaning computer 24 keyboard 24 monitor screen 24 mouse 24 comfort 6 communications 2 component locations 35 configuration backing up 34 connecting cables 8 controls and indicators 11 D device bay 11 17 diagnostics diskette 64 disconnecting cables 36 display monitor problems 53 DVD ROM drive 52 E electrical outlets and cable lengths 7 Ethernet connections 8 expansion capability 3 Copyright IBM Corp 2001 G general problems 53 glare and lighting 6 graphics subsystem 2 H handling a CD or DVD 18 hard disk drive removing 39 42 hardware Features 2 IBM Enhanced Diagnostics 64 IBM Enhanced Diagnostics diskette creat ing 65 IBM Enhanced Diagnostics diskette run ning 66 IBM Setup Utility 27 exiting 29 other settings 31 passwords 29 viewing and changing settings 28 identifying your computer 1 inserting a CD or DVD 19 installing adapter 38 memory 40 installing options 33 intermittent problems 54 internal drives 2 K keyboard cleaning 24 locking 23 Rapid Access 13 Rapid Access IIT 13 Rapid Access Wireless 14 keyboard mouse features 3 L locations system board components 35 locking cover 23 locking the keyboard 23 M memory 2 40 77 memory problems 59 microprocessor 2 monitor cleaning 24 problems 53
7. error messages are displayed If a user password is set a password prompt is displayed on the screen If you have set both user and administrator passwords you can type either password at the password prompt When you type your password at the prompt and press Enter the first screen of your operating system or application program is displayed 12 User Guide Shutting down the computer When you are ready to turn off your computer always follow the shutdown procedure This prevents the loss of unsaved data or damage to your software programs To shut down Windows 1 Click Start on the Windows desktop 2 Click Shut Down or Turn off computer in Windows XP 3 Click Shut down or Turn Off in Windows XP 4 Click OK Using the Rapid Access keyboard There are two types of Rapid Access keyboards for your computer the Rapid Access Ie RAK IIIe and the Rapid Access Wireless keyboard There are some differences that will be discussed later However from an operational standpoint they are the same The Rapid Access keyboard features special buttons for your convenience The buttons provide shortcuts on the keyboard to start a program open a file or perform a specific function With these keys you can go directly to a file program or Internet address by pressing a button instead of having to click an icon search for the program in the Start menu or type an Internet address in your browser Some of the Rapid Access Buttons
8. interface e Ne mettez jamais un quipement sous tension en cas d incendie ou d inondation ou en pr sence de dommages mat riels e Avant de retirer les carters de l unit mettez celle ci hors tension et d connectez ses cordons d alimentation ainsi que les cables qui la relient aux r seaux aux syst mes de t l communication et aux modems sauf instruction contraire mentionn e dans les proc dures d installation et de configuration Lorsque vous installez que vous d placez ou que vous manipulez le pr sent produit ou des p riph riques qui lui sont raccord s reportez vous aux instructions ci dessous pour connecter et d connecter les diff rents cordons Connexion 1 Mettez les unit s hors tension 2 Commencez par brancher tous les cordons sur les unit s 3 Branchez les c bles d interface sur des connecteurs 4 Branchez les cordons d alimentation sur des prises 5 Mettez les unit s sous tension D connexion 1 Mettez les unit s hors tension 2 D branchez les cordons d alimentation des prises 3 D branchez les c bles d interface des connecteurs 4 D branchez tous les c bles des unit s Lithium battery notice CAUTION Danger of explosion if battery is incorrectly replaced When replacing the battery use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer The battery contains lithium and can explode if not
9. ERU RE RON TEENS V eie 69 Using the World Wide Web 6 c ccc ene eee eee 69 Getting information by fax 69 Getting help and service 70 Using the documentation and diagnostic programs 70 Calling for Service tu exit ve TR ah les oe EUR UI VA IA teg 70 Other services nanas de pepe cp rit ile e ete obit d o eae 72 Purchasing additional services 0 66 nnns ect ce en eee eee 73 Notices and Trademarks 75 INOtIGeS 5 sme er eec err URN XEARUE RERUM a T SR fortes ut 75 General Notices ia 54 ere ecc eere t OX DE dw ae Teed Ue A see Nt 75 Processing dat data i corric RE KER T ue RT RR v oe de 76 Trademarks ved ER AE NUN UNE IU Nu 76 Index secu ea fos cree omen patate sie immor rmt e re le caa re e dex Rm im m e Ra ec 77 Contents V Vi User Guide Safety notices DANGER Electrical current from power telephone and communication cables is hazardous To avoid a shock hazard Do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm Connect all power cords to a properly wired and grounded electrical outlet Connect to properly wired outlets any equipment that will be attached to this product When possible use one hand only to connect or disconnect signal cables e Never turn on
10. a selected menu item and you want to restore the setting that was active before you made the change F10 Press this key to return the setting of a selected menu item to a default value Note Active keys are displayed at the bottom of each screen not all of these keys are active on every menu Exiting from the IBM Setup Utility program When you finish viewing or changing settings press Esc to go to the Exit menu you might have to press Esc several times If you want to save the new settings select Save Settings before you exit Otherwise your changes will not be saved Using passwords You can use passwords to provide security for your computer and data There are two kinds of passwords a user password and an administrator password You do not have to set a password of either type to use your computer However if you decide to set either one read the following sections User password The user password feature deters unauthorized persons from gaining access to your computer Chapter 4 Using the IBM Setup Utility program 29 Administrator password Setting an administrator password deters unauthorized persons from changing configuration settings If you are responsible for maintaining the settings of several computers you might want to set an administrator password After you set an administrator password a password prompt is displayed each time you try to access the IBM Setup Utility program If you type the wrong passw
11. air escape through vents Blocking the air vents can cause overheating which might result in a malfunction or damage Place the computer and monitor so that nothing blocks the air vents usually 51 mm 2 in of air space is sufficient Also make sure the vented air is not blowing on someone else Electrical outlets and cable lengths The location of electrical outlets and the length of power cords and cables that connect to the printer and other devices might determine the final placement of your computer When arranging your workspace Chapter 2 Setting up your computer 7 e Avoid the use of extension cords Whenever possible plug the computer power cord directly into an electrical outlet Keep power cords and cables neatly routed away from walkways and other areas where they might be accidentally dislodged Connecting cables Read the following before connecting cables e Connect all device cables before plugging any power cords into an electrical outlet e Connect the power adapter cord to the computer Ij see Figure 1 on page 9 and to the other devices before plugging them into an electrical outlet Important If your computer is being connected to an Ethernet network a Category 5 Ethernet cable must be used for operation of the system within FCC Class A limits USB connectors There are six USB connectors on your computer see Figure 1 on page 9 four at the rear and two on the top side
12. are either flat on the floor or on a footrest When using the keyboard keep your forearms parallel to the floor and your wrists in a neutral comfortable position Glare and lighting Position the monitor and adjust the tilt to minimize glare and reflections from overhead lights windows and other light sources Place it at right angles to windows and other light sources whenever possible Reduce overhead lighting if necessary by turning off lights or using lower wattage bulbs If you install the monitor near a window use curtains or blinds to block the sunlight You might have to adjust the Brightness and Contrast controls on the monitor as the room lighting changes throughout the day Where it is impossible to avoid reflections or to adjust the lighting place an antiglare filter over the screen However these filters might affect the clarity of the 6 User Guide image on the screen try them only after you have exhausted other methods of reducing glare The following illustrates tilting the monitor Dust buildup compounds problems associated with glare Remember to clean your display screen periodically using a soft cloth For smudges and grease use a damp cloth and mild detergent no solvents or abrasives Always apply liquid to the cloth first never directly to the display Air circulation Your computer and monitor produce heat The computer has two fans that pull in fresh air and forces out hot air The monitor lets hot
13. character Code Description Action 151 Real time clock failure Go to Starting and using the IBM Setup Utility program on page 27 and follow the instructions to reset the time and date If the problem persists have the computer serviced 161 Defective CMOS Battery Replace the battery See Replacing the battery on page 66 162 A change in the device configuration occurred Go to Starting and using the IBM Setup Utility program on page 27 and follow the instructions to load the Default Settings If the problem persists have the computer serviced 163 Clock not updating Go to Starting and using the IBM Setup Utility program on page 27 and follow the instructions to reset the time and date If the problem persists have the computer serviced 164 CMOS RAM memory size does not match This is expected if you have removed memory Otherwise Go to Running the IBM Enhanced Diagnostics program on page 66 for instructions on running memory diagnostics 301 Keyboard error 1 Make sure the keyboard is properly connected 2 If the keyboard is properly connected have the computer serviced 46 User Guide Code Description Action 662 Diskette drive configuration error 1 Go to Starting and using the IBM Setup Utility program on page 27 and follow the instructions to verify
14. direction of the scrolling action The amount of pressure you apply controls the scrolling speed Note The Scroll stick works only when the mouse pointer is located over a scrollable area such as a long document 16 User Guide Accessing the optical drive The optical drive is located in a drop down device bay To lower the device bay for access to the optical drive press the device bay release button H To close the device bay push upwards on the device bay until it latches in the closed position Chapter 3 Operating and caring for your computer 17 Using an optical drive Your computer has a preinstalled optical drive The CD ROM and DVD ROM drives can play back or read from a CD or DVD disc but cannot write information to it A CD RW drive is capable of writing to a CD disc The DVD CD RW drive can play back or read from a CD or DVD disc and can also write information to a CD CD drives use industry standard 12 cm 4 75 inch CDs Follow these guidelines when using an optical drive e Do not place the drive where there is High temperature High humidity Excessive dust Excessive vibration or sudden shock An inclined surface Direct sunlight e Do not insert any object other than a disc into the drive e Before moving the computer remove the disc from the drive Handling a disc When handling a disc follow these guidelines Hold the disc by its edges Do not touch the surface of the side that
15. first time r Before you begin Read the safety information before setting up your computer See Safety notices on page vii You will need the following Computer Power adapter Power cord Keyboard Mouse If you are missing an item contact your place of purchase Selecting a location for your computer Make sure you have an adequate number of properly grounded electrical outlets for the computer and any other attached devices Select a location for the computer where it will remain dry Leave about 50 mm 2 in of space around the computer for proper air circulation Copyright IBM Corp 2001 Arranging your workspace To get the most from your computer arrange both the equipment you use and your work area to suit your needs and the kind of work you do Your comfort is of foremost importance but light sources air circulation and the location of electrical outlets can also affect the way you arrange your workspace Viewing distance Comfort Although no single working position is ideal for everyone the following guidelines will help you find a position that suits you best Choose a good chair to reduce the frequency of fatigue from sitting in the same position for a long time The backrest and seat should adjust independently and provide good support The seat should have a curved front to relieve pressure on the thighs Adjust the seat so that your thighs are parallel to the floor and your feet
16. is not labeled e To remove dust or fingerprints wipe the disc with a clean soft cloth from the center to the outside Wiping the disc in a circular direction might cause loss of data e Do not write or stick paper on the disc s Do not scratch or mark the disc e Do not place or store the disc in direct sunlight s Do not use benzene thinners or other cleaners to clean the disc e Do not drop or bend the disc 18 User Guide Inserting and removing a disc To insert a disc 1 Press the device bay release button to lower the device bay See Accessing the optical drive on page 17 2 With the computer turned on press the eject button 3 Place the disc in the tray with the label facing up fl 4 Close the tray by gently pushing the tray closed When the tray is closed the indicator light on the front of the drive will activate to indicate that the drive is in use To remove a disc 1 Press the device bay release button to lower the device bay See Accessing the optical drive on page 17 2 With the computer turned on press the eject button When the tray slides out carefully remove the disk 3 Close the tray by gently pushing the tray closed Note If the tray does not slide out when you press the eject button insert the end of an opened paper clip into the emergency eject hole located at the front of the optical drive Chapter 3 Operating and caring for your computer 19 Using video featur
17. is set to less than 1152 x 864 3 Onacomputer with a CD ROM as well as a DVD ROM drive make sure that the DVD is in the drive labeled DVD If you need technical assistance see Chapter 7 Getting information help and service on page 69 52 User Guide Display monitor problems Symptom Action General monitor problems 1 Make sure the brightness controls are adjusted correctly 2 Some IBM monitors have their own self tests If you suspect a problem with your monitor see Running the IBM Enhanced Diagnostics program on page 66 and run diagnostics on the monitor If you cannot find the problem check the other listings on monitor problems in this table Blank screen Verify that the brightness controls are adjusted correctly If you cannot correct the problem have the computer serviced Unreadable characters Have the computer serviced The monitor works when you turn on the computer but goes blank after some period of computer inactivity The computer is probably set for energy savings using one of the power management settings If the power management features are enabled disabling or changing the settings might solve the problem see Other settings in the IBM Setup Utility program on page 31 General problems Symptom The computer does not start when you press the power button Action Verify that 1 All cables are securely connected t
18. mouse ScrollPoint IIT 16 ScrollPoint Wireless 16 moving your computer 26 O operating systems 4 operating your computer 11 optical drive 17 51 optional device problems 63 options available 34 P parallel port 9 35 password setting changing deleting 30 passwords 29 PCI adapter card adding 38 POST 45 POST error codes 45 power 3 power management 22 power on self test 45 preinstalled software 4 problem solving 43 problems audio 50 CD ROM drive 51 display monitor 53 DVD ROM drive 52 general 53 intermittent 54 memory 59 optical drive 51 optional device 63 Rapid Access Ille keyboard 55 Rapid Access Wireless keyboard 56 ScrollPoint III mouse 57 ScrollPoint Wireless mouse 58 software 64 USB 64 product overview 1 R RAM adding 40 Rapid Access III keyboard 13 Rapid Access Wireless Keyboard 13 rear cover removing 37 removing 78 User Guide hard disk drive 39 42 rear cover 37 removing a CD or DVD 19 S safety information vii ScrollPoint III mouse 16 ScrollPoint Wireless mouse 16 security features 3 security profile by device 30 selecting a location 5 service summary 70 setting startup sequence 31 setting up your computer 5 shutting down 13 software 4 software problems 64 speakers internal 2 standby 21 starting your computer 12 startup sequence 31 static sensitive devices 33 system board 35 system management features 3 n taking care of your computer 24 tools required 34 troublesho
19. of the International Electrotechnical Commission IEC 825 and CENELEC EN 60 825 for Class 1 laser products When an optical drive is installed note the following handling instructions CAUTION Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure Removing the covers of the optical drive could result in exposure to hazardous laser radiation There are no serviceable parts inside the optical drive Do not remove the drive covers Some optical drives contain an embedded Class 3A or Class 3B laser diode Note the following statement DANGER Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam DANGER Certains mod les d ordinateurs personnels sont quip s d origine d une unit de CD ROM ou de DVD ROM Mais ces unit s sont galement vendues s par ment en tant qu options L unit de CD ROM DVD ROM est un appareil laser Aux Etat Unis l unit de CD ROM DVD ROM est certifi e conforme aux normes indiqu es dans le sous chapitre J du DHHS 21 CFR relatif aux produits laser de X User Guide classe 1 Dans les autres pays elle est certifi e tre un produit laser de classe 1 conforme aux normes CEI 825 et CENELEC EN 60 825 Lorsqu une unit de CD ROM DVD ROM est install e tenez compte des remarques suivantes ATTENTION Pour vit
20. of the monitor If your computer comes with a USB keyboard and mouse plug them into the USB ports at the rear of the computer near the power cord connector These cables can be relocated to other USB connectors at a later time if desired If your computer comes with an IBM Dual Wireless Receiver plug the receiver into one of the USB connectors at the rear of the computer The Rapid Access Wireless Keyboard and the ScrollPoint Wireless Mouse operate with this receiver Notes 1 Cable connectors from USB devices are keyed so that they cannot be connected incorrectly 2 Donot place the IBM Dual Wireless Receiver on top of the power supply 8 User Guide Figure 1 Connectors Modem connector B Ethernet connector g PS 2 mouse connector E PS 2keyboard connector E USB connectors top Audio line in connector Audio connectors Audio line out connector Microphone connector USB connectors rear Power adapter connector Parallel connector The audio connectors located at the top side of the monitor are audio line in audio line out and microphone B Other connectors The illustration above also shows the connectors for optional devices that you might want to connect This includes connectors for PS 2 mouse g PS 2 keyboard Ethernet Bj parallel devices M and modem fl Your computer model might not have all connectors shown Chapter 2 Setting up your computer 9 Starting the computer Go
21. on the screen to remove grit and other loose particles Then use a soft cloth moistened with a nonabrasive liquid glass cleaner Always apply liquid to the cloth first never directly to the display Mouse If the pointer on the screen does not move smoothly with the mouse you might need to clean the mouse To clean your mouse do the following 24 User Guide Shut down the operating system and turn off the computer Disconnect the mouse cable from the computer Turn the mouse upside down Unlock the retainer on the bottom of the mouse by rotating it in the direction of the arrow Note Some mice have lock and unlock symbols to indicate how far you need to rotate the retainer Place your hand over the retainer and turn the mouse right side up The retainer and ball will drop out into your hand Using a damp cloth wipe the outside of the mouse and the retainer Be sure to wipe the rollers inside the mouse Insert the ball and retainer Lock the retainer by rotating it opposite the direction of the arrow Reconnect the mouse cable to the computer Chapter 3 Operating and caring for your computer 25 Moving your computer Take the following precautions before moving your computer 1 Remove all media diskettes compact discs tapes and so on from the drives 2 Turn off the computer and all attached devices Your hard disk drive automatically parks the read write heads to prevent damage to the hard disk Unplug the
22. page 37 If these actions do not correct the problem run the diagnostic programs see Running the IBM Enhanced Diagnostics program on page 66 If you need technical assistance see Chapter 7 Getting information help and service on page 69 Chapter 6 Troubleshooting 61 Symptom Action When you try to use the modem it does not work If you added changed or reinstalled a modem make sure it is installed correctly Make sure your communications program is configured correctly The following settings are generally compatible Modem settings Generic Hayes type modem Hayes compatible error correcting Hayes compatible high speed User defined modem Hayes modem Other If you select a modem type of Other you must include the proper modem initialization string For most programs the initialization string AT amp F will work Baud rate 115200 Kbps or the maximum setting offered by your communications software COM port COM1 For help with configuring your communications program refer to the documentation that comes with your communications program If these actions do not correct the problem run the diagnostic programs see Running the IBM Enhanced Diagnostics program on page 66 If you need technical assistance see Chapter 7 Getting information help and service on page 69 62 User Guide Optional device problems Symptom Action
23. power cords from electrical outlets Disconnect communication cables such as modem or network cables from the phone line or network first and then disconnect the other ends of cables from the computer 5 Disconnect all cables connecting external devices such as a keyboard mouse printer scanner and joystick 6 If you are moving your computer other than a short distance and you saved the original shipping cartons and packing materials use them to pack the units If you are using different cartons cushion the units to avoid damage 26 User Guide Chapter 4 Using the IBM Setup Utility program The IBM Setup Utility program is stored in the electrically erasable programmable read only memory EEPROM of your computer You can use the IBM Setup Utility program to view and change the configuration settings of your computer regardless of which operating system you are using However the settings you select in your operating system might override any similar settings in the IBM Setup Utility program Starting and using the IBM Setup Utility program To start the IBM Setup Utility program do the following 1 Turn on your computer If your computer is already on when you start this procedure you must shut down the operating system turn off the computer wait a few seconds until all in use lights go off and restart the computer 2 When the IBM Setup Utility prompt displays in the lower left corner of the
24. properly used handled or disposed of Do not s Throw or immerse into water e Heat to more than 100 C 212 F e Repair or disassemble viii User Guide Dispose of the battery as required by local ordinances or regulations ATTENTION Danger d explosion en cas de remplacement incorrect de la batterie Remplacer uniquement par une batterie IBM de type ou d un type quivalent recommand par le fabricant La batterie contient du lithium et peut exploser en cas de mauvaise utilisation de mauvaise manipulation ou de mise au rebut inappropri e Ne pas e Lancer ou plonger dans l eau e Chauffer plus de 100 C 212 F e R parer ou d sassembler Mettre au rebut les batteries usag es conform ment aux r glements locaux Modem safety information To reduce the risk of fire electrical shock or injury when using telephone equipment always follow basic safety precautions such as e Never install telephone wiring during a lightning storm e Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations e Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface e Use caution when installing or modifying telephone lines e Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning e Do not use the telephone to report
25. remove the rear cover do the following 1 Disconnect all cables attached to your computer See Disconnecting cables on page 36 2 Place the computer on a padded surface in the position shown in the following illustration Attention Be sure to use a soft padded surface such as cloth or paper towels when positioning the computer for service The monitor or monitor bezel might be scratched if placed on a hard surface 3 Slide and hold latches fT then pull and rotate the cover up until it clears the base Then remove the cover and put it in a safe place Chapter 5 Installing options 37 Installing an adapter Your computer system board has two peripheral component interconnect PCI expansion slots Depending on your model the expansion slots might already have adapters installed You can install a low profile PCI adapter in any available PCI expansion slot These adapters must not exceed 16 9 cm 6 66 inches in length and 5 15 cm 2 04 inches in height To install an adapter do the following 1 Remove the rear cover See Removing the rear cover on page 37 2 Rotate the card retainer down using the blue handle 3 Remove the slot cover for the expansion slot 4 Install the adapter U into the expansion slot on the system board 5 Rotate the card retainer up 6 Replace the rear cover 38 User Guide Removing the hard disk drive The hard disk drive must be r
26. screen during startup press F1 This prompt is displayed for only a few seconds You must press F1 quickly If you have not set a password the IBM Setup Utility program menu is displayed If you have set a password the IBM Setup Utility program menu is not displayed until you type your password at the prompt and press Enter See Using passwords on page 29 for more information The IBM Setup Utility program might start automatically when POST detects that hardware has been removed or new hardware has been installed in your computer Copyright IBM Corp 2001 27 Viewing and changing settings The IBM Setup Utility menu displayed by your computer might look slightly different from the menu shown here but it will operate the same way IBM Setup Utility Main Devices Startup Advanced Security Power Exit gt System Summary Product Data Machine Type Model Flash EEPROM Revision Level Boot Block Revision Level System Board Identifier System Serial Number BIOS Date MM DD YY gt System UUID System Time HH MM SS System Date MM DD YYYY XXXX XXXX 22KT05AUS 2205A XXXXXXXXX XXXXXXXXX XX XX XX XX XX XX XX XX XXXX Language English US Select Values Enter Select F1 Help Esc Exit T4 Up Down lt Left Right F9 Setup Defaults F10 Save amp Exit The program menu lists items that identify system configuration topics You might see symbols next to c
27. sure that the pointing device is properly attached 2 Ifthe problem persists have the computer serviced Chapter 6 Troubleshooting 47 Device troubleshooting charts You can use the troubleshooting charts in this section to find solutions to problems that have definite symptoms Important If you find it necessary to remove the computer cover first read Safety notices on page vii for important safety information and instructions If you have just added new software or a new computer option and your computer is not working do the following before using the troubleshooting charts 1 Remove the software or device you just added 2 Run the diagnostic programs to determine if your computer is running properly See Running the IBM Enhanced Diagnostics program on page 66 for information about diagnostic programs provided with your computer 3 Reinstall the new software or new device Use the following directory to quickly locate problem categories in the troubleshooting charts 48 User Guide Problem type Go to Audio problems Audio problems on page 50 Optical drive Optical drive problems on page 51 Display monitor Display monitor problems on page 53 DVD disc DVD disc problems on page 52 General General problems on page 53 Intermittent Intermittent problems on page 54 Rapid Access III keyboard Rapid Access IIIe Keyboard p
28. than four seconds while the computer is on To bring the computer out of Standby mode press the computer power button for less than four seconds An incoming modem ring while the computer is in Standby mode also brings the computer out of Standby mode When the power button is set for Shutdown pressing the power button regardless of the length of time you hold it in simply turns off or starts the computer The power button is preset for shutdown To change the power button mode do the following 1 From the Windows desktop click Start 2 Select Settings and then click Control Panel 3 Double click Power Management The Power Management Properties window opens Click Advanced In the Power buttons area locate the When I press the power button on my computer field select either Shutdown or Standby and then click OK Setting power schemes You can set the duration of inactivity that must elapse before the computer monitor or hard disk automatically enter standby mode Windows XP and 22 UserGuide Windows 2000 Professional use slightly different terminology as noted below To set the duration do the following 1 From the Windows desktop click Start 2 Select Settings then click Control Panel 3 Double click Power Options Windows 2000 Professional or click Power and Maintenance then click Power Options Windows XP The Power Options Properties window opens 4 From the Power Schemes tab you can Selec
29. the applicable level of service e Engineering change management Occasionally there might be changes that are required after a product has been sold IBM or your reseller if authorized by IBM will make selected Engineering Changes ECs available that apply to your hardware The following items are not covered e Replacement or use of non IBM parts or nonwarranted IBM parts Note All warranted parts contain a 7 character identification in the format IBM FRU XXXXXXX Identification of software problem sources e Configuration of BIOS as part of an installation or upgrade Changes modifications or upgrades to device drivers 70 User Guide Installation and maintenance of network operating systems NOS Installation and maintenance of application programs Refer to your IBM hardware warranty for a full explanation of IBM warranty terms Be sure to retain your proof of purchase to obtain warranty service In the U S and Canada these services are available 24 hours a day 7 days a week In the U K these services are available Monday through Friday from 9 00 a m to 6 00 p m Note Response time will vary depending on the number and complexity of incoming calls If possible be at your computer when you call Please have the following information ready Machine Type and Model Serial numbers of your IBM hardware products Description of the problem Exact wording of any error messages Hardware and software configurat
30. the diskette drive configuration 2 Run the diagnostic program for the diskette drive See Running the IBM Enhanced Diagnostics program on page 66 3 If the problem persists have the computer serviced 1762 Hard disk configuration error 1 Go to Starting and using the IBM Setup Utility program on page 27 and follow the instructions to verify the hard disk configuration 2 Ifthe problem persists have the computer serviced 178x Hard disk or IDE device failed 1 Go to Running the IBM Enhanced Diagnostics program on page 66 and follow the instructions for running the diagnostic program for the hard disk drive and IDE devices 2 Ifthe problem persists have the computer serviced 18xx A PCI adapter has requested an Go to Starting and using the IBM unavailable resource Setup Utility program on page 27 and follow the instructions to reconfigure the PCI devices 1962 No startup device found 1 Go to Starting and using the IBM Setup Utility program on page 27 and follow the instructions to verify that the startup sequence is configured properly 2 If the problem persists have the computer serviced 2400 Display adapter failed using Have the computer serviced alternate 2462 Video configuration error Have the computer serviced 5962 IDE CD ROM configuration error Have the computer serviced 8601 Pointing device error Have the computer serviced 8603 Pointing device has been removed 1 Make
31. to the Quick Reference for information about how to turn on your computer and see Chapter 3 Operating and caring for your computer on page 11 Note If you suspect a problem see Chapter 6 Troubleshooting on page 43 10 User Guide Chapter 3 Operating and caring for your computer This chapter provides information to help you in the day to day use and care of your computer Controls and status indicators Each button at the front of your computer controls a specific function such as turning on the computer The lights are status indicators that tell you when a certain device such as the diskette drive is in use Hard disk drive in use indicator B Power standby indicator Power button LCD brightness increase button E LCD brightness decrease button Copyright IBM Corp 2001 ES ri E r3 Device bay release button Optical drive eject button Optical drive emergency eject hole Optical drive in use indicator 11 The following is a description of the controls and status indicators for your computer Hard disk drive in use indicator When this light is on it indicates that the hard disk drive heads are being positioned or that your computer is reading from or writing to the hard disk Do not turn off your computer when this indicator is on or blinking Power standby indicator This status indicator is on when power to your computer is turned on Power button Press this button to turn your c
32. with your computer Chapter 3 Operating and caring for your computer 23 Taking care of your computer This section provides guidelines for the proper handling and care of your computer Basics Here are some basic points about keeping your computer functioning properly e Keep your computer in a clean dry environment Make sure it rests on a flat sturdy surface e Do not place items on top of the monitor or cover any of the vents in the monitor or computer These vents provide air flow to keep your computer from overheating Keep food and drinks away from all parts of your computer Food particles and spills might make the keyboard and mouse sticky and unusable e Do not get the power buttons or other controls wet Moisture can damage these parts and cause an electrical hazard e Always disconnect a power cord by grasping the plug not the cord Cleaning your computer and keyboard Itis a good practice to clean your computer periodically to protect the surfaces and ensure trouble free operation CAUTION Be sure to turn off the computer before cleaning Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer Monitor and screen Do not use abrasive cleaners when cleaning the surface of the monitor screen The screen surface is easily scratched so avoid touching it with pens pencil points and erasers To clean the screen surface wipe it gently with a soft dry cloth or blow
33. your computer the first place to start is the troubleshooting information of your computer documentation If you suspect a software problem see the documentation including README files and online help that comes with the operating system or application program Most IBM computers and servers come with a set of diagnostic programs that you can use to help you identify hardware problems See the troubleshooting information of your computer documentation for instructions on using the diagnostic programs The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates To access these pages go to http www ibm com pc support and follow the instructions Calling for service If you have tried to correct the problem yourself and still need help during the warranty period you can get help and information by telephone through the IBM PC HelpCenter The following services are available during the warranty period e Problem determination Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem e IBM hardware repair If the problem is determined to be caused by IBM hardware under warranty trained service personnel are available to provide
34. 2 Audio subsystem i sb seo ger ROI p ode reperto eT E 2 Communications e Y Esp EIUS d dee rA Ru e AI ur 2 System management features 3 Keyboard and mouse features 3 Expansion capability 3 TOW OD eis os Sn ha meo cede vibes tete eh sd dia An ed AE 3 Security features r s wets cata avian tie Ag rk Sale re EET EE E eue A 3 Supported operating systems 4 SoftWare a R Fis oak ae Sas wasn mare det Fence ted eg Vinc RE CA EE OO e EY 4 IBM preinstalled software 4 Additional software 4 ACCESS IBM an a tei e etre Saye Ns Gl RT EAN SN D eid 4 Chapter 2 Setting up your computer 5 Selecting a location for your computer 5 Arranging your workspace 6 COImEfOLU ur rd os cU euer ete ia t Carat RR Doe RAS 6 Glare and lighting ma bose A T eric ihr b d e ee re da REUS 6 Ait cIreulation v aen sa eos us E ES erae o ted NS om QUE ec 7 Electrical outlets and cable lengths 06 e cece eens 7 Connecting cables a5 tasses nee pak sale aD eu mU t e duos ace sace d 8 USB onnectors 4 oov Lin res ee AA a EE Le 8 Audio conectofs ses R S R diese set das see Ea de ur die dater ine 9 O
35. 39 ainsi du altel cas ee eg RA eae Une 50 Optical drive problems si nissan pate deck Set 51 DVD dise problems iiio sien La RR eens Pee ER ene cede 52 Display monitor problems 53 General problems ire tite fos be ru WL Ee See da BE ES ree 53 Intermittent problems 54 Rapid Access Ie Keyboard problems 55 Rapid Access Wireless Keyboard problems 56 ScrollPoint III Mouse problems 57 ScrollPoint Wireless Mouse problems 58 Memory problems rio E Bild nantes na DC ba ed 59 Modem problems 2e it ie Ex tn ang hind TETE rh 60 Optional device problems ee 63 Software problems 22x acubese ehe HV T a ee eee SEEN SEE 64 Universal Serial Bus USB problems 6 6 6 cece cece eee eee 64 IBM Enhanced Diagnostics 64 Creating an IBM Enhanced Diagnostics diskette nn nannannnnnena 65 Running the IBM Enhanced Diagnostics program 66 To run diagnostics from the IBM Enhanced Diagnostics diskette 66 To run diagnostics from the Product Recovery CD or program 66 Replacing the battery rosiers e Seea te la See te mac Ae DR RR a 66 Chapter 7 Getting information help and service 69 Getting Information uelis eer pl ee ue n
36. BM Setup Utility program on page 27 e Ifthe computer was functioning correctly after you installed an option and is now malfunctioning have the computer serviced e Ifthe failure occurred immediately after you made a change to the configuration verify that you selected the correct settings Power on self test POST Each time you turn on your computer it automatically performs a series of tests that check the basic operation of the base computer This series of tests is called the power on self test POST POST does the following e Checks basic system board operations e Checks the memory operation e Compares the current system configuration with that established by the IBM Setup Utility program Starts the video operation e Verifies that the diskette drives are working e Verifies that the hard disk drive and the optical drive are working POST error codes are displayed when POST detects problems with or changes to the hardware configuration during startup POST error messages are 3 4 5 8 or 12 character alphanumeric messages and include brief explanations POST error codes The computer might display more than one error message Often the first error to occur causes subsequent errors When using the POST message charts in this Chapter 6 Troubleshooting 45 section always begin by following the suggested action for the first error message that is displayed Note that in these tables x can be any alphanumeric
37. BM icon or Start gt Access IBM on your desktop e Quick Reference This hard copy publication contains information about setting up your computer troubleshooting problems and product recovery software s Hardware Maintenance Manual This publication for trained service technicians can be downloaded from the World Wide Web as a PDF file For more information see Chapter 7 Getting information help and service on page 69 XIV User Guide Chapter 1 Product overview Thank you for selecting an IBM NetVista X computer Your computer incorporates many of the latest advances in computer technology This chapter provides an overview of the computer features and preinstalled software Identifying your computer In most instances the best way to identify your computer is by the machine type model number The machine type model number indicates the various features of the computer such as the type of microprocessor and the number of bays You can find this number on the small label on the right side of your computer An example of a machine type model number is 6274 xxx Copyright IBM Corp 2001 Hardware features The following information covers a variety of models For a listing of features for your specific model refer to the System Summary screen in the IBM Setup Utility For more information see Chapter 4 Using the IBM Setup Utility program on page 27 Microprocessor Intel Pentium 4 micro
38. For the latest version of this online publication go to http www ibm com pc support User Guide Type 2283 Type 6274 Note Before using this information and the product it supports be sure to read Safety notices on page vii and Notices and Trademarks on page 75 First Edition August 2001 Copyright International Business Machines Corporation 2001 All rights reserved US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp Contents Safety notices 2 25 0 NR drana aus due R a R NR eee d ment vii Lithium battery notice viii Modem safety information ix Laser compliance statement x About this book seg g ss ss R Ra iul 9 R R RRR ea RRR RN R rer veus xiii Conventions used in this book xiii Related information xiv Chapter 1 Product overview 1 Identifying your computer e ne 1 Hardware features iix uoces Re baa ca dois Po dealer odd Hen 2 IMIGTO PROCESS OF tene ates donne os ne eia A cei tea ee des 2 M MONY tene Rare de roseo Cu RB TM UM ORBE Im US 2 Internal drives 520 52 88 2 Me ee nn Rear tud ws an hw ae hs 2 Graphicsssubsystem i log e er Rr Em S ne die net
39. NES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time without notice IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Copyright IBM Corp 2001 75 Any references in this publication to non IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk Processing date data This IBM hardware product and IBM software products that might be packaged with it have been designed when used in accordance with their associated documentation to process date data correctly within and between the 20th and 21st centuries provided all other
40. a gas leak in the vicinity of the leak Consignes de s curit relatives au modem Lors de l utilisation de votre mat riel t l phonique il est important de respecter les consignes ci apr s afin de r duire les risques d incendie d lectrocution et d autres blessures Safety notices ix N installez jamais de cordons t l phoniques durant un orage e Les prises t l phoniques ne doivent pas tre install es dans des endroits humides except si le mod le a t con u cet effet e Ne touchez jamais un cordon t l phonique ou un terminal non isol avant que la ligne ait t d connect e du r seau t l phonique e Soyez toujours prudent lorsque vous proc dez l installation ou la modification de lignes t l phoniques e Si vous devez t l phoner pendant un orage pour viter tout risque de choc lectrique utilisez toujours un t l phone sans fil En cas de fuite de gaz n utilisez jamais un t l phone situ proximit de la fuite Laser compliance statement Some IBM Personal Computer models are equipped from the factory with an optical drive Optical drives are also sold separately as options Optical drives are laser products These drives are certified in the U S to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations DHHS 21 CFR Subchapter J for Class 1 laser products Elsewhere these drives are certified to conform to the requirements
41. ame might vary by country For more information about these services see the online information Chapter 7 Getting information help and service 73 74 User Guide Notices and Trademarks This section contains notices and trademarks Notices General notices This publication was developed for products and services offered in the U S A IBM may not offer the products services or features discussed in this document in other countries Consult your local IBM representative for information on the products and services currently available in your area Any reference to an IBM product program or service is not intended to state or imply that only that IBM product program or service may be used Any functionally equivalent product program or service that does not infringe any IBM intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any non IBM product program or service IBM may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHI
42. and using the IBM Setup Utility program on page 27 2 From the IBM Setup Utility program menu select System Security and press Enter Select Security Profile by Device and press Enter Select the desired devices and settings and press Enter 30 User Guide 5 Press Esc twice to return to the IBM Setup Utility program menu Select Save Settings from the Exit menu and press Enter Then press Esc and follow the instructions on the screen to exit from the IBM Setup Utility program Other settings in the IBM Setup Utility program The information in this section contains instructions for changing the startup sequence The startup sequence Your computer can be started from several devices including the hard disk drive diskette drive and CD ROM or DVD ROM drive or from the network The startup program looks for these devices in a specified sequence and starts the computer from the first device in the sequence that contains startable media or code You can specify a different startup sequence for when your computer is turned on from the power button than for when it is turned on automatically such as over a LAN or by a timer The program is used to select the IBM Setup Utility primary startup sequence and the automatic power on startup sequence Changing the startup sequence To view or change the primary or automatic power on startup sequence do the following 1 Start the IBM Setup Utility program see Starting and using
43. any equipment when there is evidence of fire water or structural damage s Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices To connect To disconnect 1 Turn everything OFF 1 Turneverything OFF 2 First attach all cables to devices 2 First remove power cords from outlet 3 Attach signal cables to connectors 3 Remove signal cables from 4 Attach power cords to outlet connectors 5 Turn device ON 4 Remove all cables from devices DANGER Le courant lectrique provenant de l alimentation du t l phone et des c bles de transmission peut pr senter un danger Pour viter tout risque de choc lectrique e Ne manipulez aucun c ble et n effectuez aucune op ration d installation d entretien ou de reconfiguration de ce produit au cours d un orage Copyright IBM Corp 2001 vii Branchez tous les cordons d alimentation sur un socle de prise de courant correctement c bl et mis la terre Branchez sur des socles de prise de courant correctement c bl s tout quipement connect ce produit Lorsque cela est possible n utilisez qu une seule main pour connecter ou d connecter les cables d
44. are preset to support important multimedia functions on your computer Mute Volume and optical drive controls these cannot be changed There are eight color coded Rapid Access buttons positioned across the top of the keyboard Some of these buttons are permanently set to start certain programs on your computer The preset functions are printed on the label above the buttons Three of the buttons EMail Access IBM Web and Standby are permanently programmed Depending on the preloaded operating system loaded in your computer three of the remaining five buttons might be preset You can customize the other buttons to start any program or file you want For example if you enjoy playing Solitaire you can customize a Rapid Access button to open the Solitaire program Chapter 3 Operating and caring for your computer 13 Eu Ea P3 N A Customizing a Rapid Access Button 4 Standby button Standby LED RAK Ille only Num Lock LED RAK IIIe only Caps Lock LED RAK Ille only Scroll Lock LED RAK Ille only From the Windows desktop click Start Select Settings and then click Control Panel Double click Keyboard Rapid Access The Rapid Access Keyboard Customization program starts Follow the instructions on the screen R Bp Sf Multimedia controls Mute button Stop button Play Pause button Volume control Next track button Previous track button To learn more about the Rapid Access keyboard click Help Rapid A
45. ccess Wireless keyboard and mouse The Rapid Access Wireless keyboard and mouse operate by radio frequency RF communications with the IBM Dual Wireless Receiver that is connected to one of the USB connectors on the computer When the wireless receiver is installed a 14 User Guide software utility provides status icons and help information in the lower right corner of your desktop just above the default Windows Taskbar Click help to find more information about the wireless keyboard Chapter 3 Operating and caring for your computer 15 Using the IBM ScrollPoint mouse There are two types of mice for your computer the ScrollPoint III and the ScrollPoint Wireless mouse There are some differences that will be discussed later However from an operational standpoint they are the same The ScrollPoint mouse has the following controls U Primary mouse button Use this button to select or start a program or menu item B Quick auto scroll button Use this button to put the mouse into auto scroll mode When the mouse is in auto scroll mode the movement of the mouse controls the scrolling direction and speed To exit from the auto scroll mode click any of the mouse buttons Context menu button Use this button to display a menu for the active program icon or object H Scroll stick Use this stick to control the scrolling action of the mouse This stick is pressure sensitive The direction in which you apply pressure controls the
46. ce on page 69 No audio when you play DOS games or use DOS programs 50 User Guide 1 Make sure the game or program is configured to use Sound Blaster Pro or Sound Blaster emulation Refer to the documentation that came with your DOS program for instructions on selecting sound adapter settings 2 Shut down and restart your computer in MS DOS mode Then try to run the program again If these actions do not correct the problem run the diagnostic programs see Running the IBM Enhanced Diagnostics program on page 66 If you need technical assistance see Chapter 7 Getting information help and service on page 69 Optical drive problems Symptom Action An audio or AutoPlay enabled disc does not automatically play when inserted into the drive Make sure you have the Windows AutoPlay feature enabled To enable the AutoPlay feature do the following 1 From the Windows desktop double click My Computer 2 Inthe My Computer window double click Control Panel 3 In the Control Panel window double click System 4 In the System Properties window click the Device Manager tab 5 Double click the CD ROM DVD ROM or CD RW list item and then double click the listed CD ROM option 6 In the Properties window click the Settings tab 7 Under Options select the Auto insert notification check box 8 Click OK to exit from the Properties window and save the setting If this procedu
47. ce the rear cover Chapter 5 Installing options 41 Removing the optical drive To remove the optical drive do the following 1 Drop down the device bay See Accessing the optical drive on page 17 2 Press down and slide out the back cover fl then press down and slide out the optical drive top cover B Disconnect the power cable and signal cable from the optical drive g Pull out the release latches J then slide out the optical drive B NN 42 User Guide Chapter 6 Troubleshooting This chapter describes diagnostic tools that you can use to identify and correct problems that might come up as you use your computer This chapter also contains information about option diskettes and how to recover from a BIOS update failure Note If your computer does not start when you press the power button do the following Make sure your computer is connected to a working electrical outlet Make sure all cables are securely connected to the correct connectors If this does not correct the problem have the computer serviced Computer problems can be caused by hardware software or user error for example erasing the wrong file You can use the diagnostic aids discussed in this chapter to help you solve such problems yourself or gather helpful information you can pass on to a service technician You can check the hardware by following the procedures in this chapter You can also use the diagnos
48. ching between ranges 88 and 269 Volts ac e Automatic switching between 47 and 63 Hz input frequency range Built in overload and surge protection e Advanced Power Management support e Advanced Configuration and Power Interface ACPI support Security features e User and administrator passwords Cover lock some models only Startup sequence control e Unattended start mode e Diskette and hard disk I O control Chapter 1 Product overview 3 Supported operating systems e Microsoft Windows XP Professional Edition e Microsoft Windows XP Home Edition e Microsoft Windows 2000 Professional Software This section describes the IBM preinstalled software and other software that comes with your computer IBM preinstalled software Your computer comes with preinstalled software An operating system device drivers to support built in features and other support programs are included Additional software Your computer comes with a Software Selections CD that includes additional software that you might choose to install Go to Access IBM for information about installing software from the Software Selections CD Access IBM The Access IBM program is preinstalled on your computer and is accessible from the Start menu on the Windows desktop It provides valuable information about using your computer 4 User Guide Chapter 2 Setting up your computer This chapter provides information for setting up your computer for the
49. city damage Limit your movement Movement can cause static electricity to build up around you e Always handle components carefully e Handle adapters and memory modules by the edges Never touch any exposed circuitry e Prevent others from touching components When you install a new option touch the static protective package containing the option to an unpainted metal surface on the computer for at least two seconds This reduces static electricity in the package and your body When possible remove the option and install it directly in the computer without setting the option down When this is not possible place the static protective package that the option came in on a smooth level surface and place the option on it e Do not place the option on the computer cover or other metal surface O Copyright IBM Corp 2001 33 Backing up configuration settings Important Run ConfigSafe or a similar application to take a snapshot of your computer configuration before installing an optional device Using this snapshot you can view and compare the changes in the computer configuration after you install an option Also if you have problems configuring the option after it is installed you can use ConfigSafe to restore the configuration to the previous settings When you start your computer for the first time ConfigSafe takes a snapshot of the initial configuration of your computer You might be able to use this snapshot to
50. e recording volume gain Using power management features Your computer supports the Standby feature This feature lets the computer enter a low power state to conserve energy You can put the computer in Standby mode in three ways e Using the Windows Start menu e Using the Standby button on the Rapid Access keyboard e Using the power button When the computer goes into standby mode programs that are running go into a suspended state but are not shut down The monitor screen goes blank and the power standby indicator on the computer flashes to indicate that the computer is in Standby mode Chapter 3 Operating and caring for your computer 21 Using the Windows Start menu Follow these steps to put the computer in Standby mode using Windows 1 From your Windows desktop click the Start button 2 Click ShutDown or Turn off computer in Windows XP 3 Click Stand by or Stand By in Windows XP 4 Click OK Using the Standby button on the keyboard If you are using the Rapid Access keyboard you can put the computer in Standby mode by pressing the Standby button located at the top of the keyboard To bring the computer out of Standby mode press the computer power button for less than four seconds Using the power button With Windows you can set your power button to one of two modes Shutdown or Standby e When the power button is set for Standby the computer goes into Standby mode if you press the button for less
51. ely Connections for a standard modem are shown in Disconnecting cables on page 36 If you are using other communication devices in conjunction with the modem such as an asymmetric digital subscriber line ADSL adapter or home networking adapter refer to the documentation for those devices to ensure the cords are properly connected 2 Make sure the telephone line works If you have a telephone connected to the modem try making a call If you do not have a telephone connected to the modem plug a telephone into the same telephone outlet that the computer is plugged into remember to reconnect the computer to the telephone outlet after verifying that the line is working 3 Make sure you are calling the correct number and that you are using the correct communications settings For additional help refer to the documentation for your communications software 4 Make sure no one else is using the telephone while you are communicating with another computer 5 Ifyou have Call Waiting make sure it is disabled 6 If some communications programs work but others do not there might be a configuration problem For additional help refer to the documentation for your communications software 7 Make sure your modem cord is attached to an analog telephone line The local telephone company can determine the type of telephone line 8 Make sure the modem is securely installed inside the computer See Removing the rear cover on
52. emoved before you can install memory DIMMs To remove the hard disk drive do the following 1 Remove the rear computer cover See Removing the rear cover on page 37 2 Disconnect the power cable and signal cable from the hard disk drive U then push connectors down through the opening in the hardfile bracket 3 Release the hardfile bracket by pushing on the blue handle 8 then rotate the bracket up B 4 Unplug the remaining cables from the hardfile bracket f then remove the bracket and place in a safe place Chapter 5 Installing options 39 Installing memory You can add memory to your computer to increase system performance Your computer has two DIMM connectors M for installing memory The maximum amount of SDRAM memory is 2 GB To install a DIMM do the following 1 Remove the rear computer cover See Removing the rear cover on page 37 2 Remove the hard disk drive See Removing the hard disk drive on page 39 3 Locate the DIMM sockets on the system board See System board on page 35 4 Open the module retaining clips on one of the DIMM sockets Note If you are replacing an existing DIMM remove the existing DIMM 40 User Guide 5 Position the new DIMM over the socket making sure that the notches in the DIMM are aligned with the tabs on the socket Push the DIMM straight down into the connector until the retaining clips close 6 Replace the hard disk drive 7 Repla
53. er tout risque d exposition au rayon laser respectez les consignes de r glage et d utilisation des commandes ainsi que les proc dures d crites L ouverture de l unit de CD ROM DVD ROM peut entra ner un risque d exposition au rayon laser Pour toute intervention faites appel du personnel qualifi Certaines unit s de CD ROM DVD ROM peuvent contenir une diode laser de classe 3A ou 3B Tenez compte de la consigne qui suit DANGER Rayonnement laser lorsque le carter est ouvert vitez toute exposition directe des yeux au rayon laser vitez de regarder fixement le faisceau ou de l observer l aide d instruments optiques Safety notices xi xii User Guide About this book This book will help you become familiar with your IBM computer and its features It describes how to operate maintain and install options in your computer In the unlikely event you experience problems you will find helpful troubleshooting information and instructions for obtaining service in this book Conventions used in this book The conventions used in this book denote text with special meaning The following are explanations of the conventions Convention Purpose DANGER A DANGER notice is used to call attention to a situation that is potentially lethal or extremely hazardous to people CAUTION A CAUTION notice is used to call attention to a situation that is potentially hazardous to people Attention An At
54. es Your computer has a super video graphics array XGA graphics controller XGA is a standard for displaying text and graphics images on a monitor screen and supports a variety of video modes Video modes are different combinations of resolution refresh rate and color Depending on the applications you use and your personal preferences you might need to change the video mode To change the video mode 1 From the Windows desktop click Start 2 Select Settings and then click Control Panel 3 Double click Display 4 Click Settings make the necessary changes and then click OK Video device drivers To take full advantage of the graphics adapter in your computer some operating systems and application programs require software known as video device drivers These device drivers provide support for greater speed higher resolution more available colors and flicker free images Device drivers for the graphics adapter and a README file with instructions for installing the device drivers are provided on the Product Recovery Program located on the hard disk drive If your computer has IBM preinstalled software video device drivers have already been installed on the hard disk However you can use the device driver installation instructions if you need to reinstall the device drivers or if you need information on obtaining and installing updated device drivers Using audio features Your computer has a digital audio controller b
55. f you added or removed memory you saved the new configuration before exiting from the IBM Setup Utility program If the problem persists run the memory test from the diagnostic program supplied with your computer See Running the IBM Enhanced Diagnostics program on page 66 for further information The computer might have detected a bad DIMM and automatically reallocated memory so that it could continue to operate If you cannot correct the problem have the computer serviced Chapter 6 Troubleshooting 59 Modem problems Symptom Action When you try to use the modem your computer or modem is unable to detect a dial tone Make sure the telephone line is correctly connected to your computer If you are using other communication devices in conjunction with the modem such as an asymmetric digital subscriber line ADSL adapter or home networking adapter refer to the documentation for those devices to ensure the cords are properly connected Make sure no one is using the telephone Make sure the telephone line is working Add the modem command x3 to the initialization string for the communication program you are using For help with changing the initialization string refer to the documentation that comes with your communications program 60 User Guide Symptom Action General modem communication problems 1 Make sure the telephone cords are connected correctly and secur
56. g in the power cord Note When the computer is turned on for the first time after battery replacement an error message might be displayed This is normal after the battery is replaced Turn on the computer and all attached devices Use the IBM Setup Utility program to set the date and time and any passwords 8 Dispose of the old battery as required by local ordinances or regulations 68 User Guide Chapter 7 Getting information help and service If you need help service technical assistance or just want more information about IBM products you will find a wide variety of sources available from IBM to assist you This section contains information about where to go for additional information about IBM and IBM products what to do if you experience a problem with your computer and whom to call for service should it be necessary Getting information Information about your IBM computer and preinstalled software if any is available in the documentation that comes with your computer That documentation includes printed books online books README files and help files In addition information about IBM products is available on the World Wide Web and through the IBM Automated Fax System Using the World Wide Web On the World Wide Web the IBM Web site has up to date information about IBM Personal Computer products and support The address for the IBM Personal Computing home page is http www ibm com pc You can find sup
57. hard disk directory not to a diskette a FY N Go to a DOS prompt and change to the directory where the file was downloaded a Insert a blank high capacity diskette into the diskette drive A Type the following and press Enter filename a where filename is the name of the file you downloaded from the Web The self extracting downloaded file is copied to the diskette and a startable IBM Enhanced Diagnostics diskette is created Chapter 6 Troubleshooting 65 Running the IBM Enhanced Diagnostics program You can run the IBM Enhanced Diagnostics program from the IBM Enhanced Diagnostics diskette or you can use the Product Recovery program To run diagnostics from the IBM Enhanced Diagnostics diskette Turn off your computer and any attached devices Insert the IBM Enhanced Diagnostics diskette into the diskette drive Turn on all attached devices then turn on your computer pcdes Dr r Follow the instructions on the screen To run diagnostics from the Product Recovery CD or program Important If you are running diagnostics from the product recovery CD and you have more than one CD always start with Product Recovery CD 1 1 If you have a product recovery CD open the optical drive insert the CD and close the drive If you do not have a product recovery CD go to step 2 Shut down your operating system and turn off the computer Turn on your computer Note If you are using the Product Recovery program quic
58. he IBM Enhanced Diagnostics program will isolate your computer hardware from software that was preinstalled or that you have installed on your hard disk These programs run independently of the operating system and are generally used when other methods are not available or have not been successful in isolating a problem suspected to be hardware related 64 User Guide The IBM Enhanced Diagnostics are available on e The Product Recovery program on the hard disk e The World Wide Web Important To determine if your computer has the Product Recovery program on the hard disk look for the following prompt when you start your computer To start the IBM Product Recovery Program press F11 If this prompt is displayed at startup the Product Recovery program is installed If your computer does not have the Product Recovery program installed and you do not have a Product Recovery CD s for your operating system contact the IBM HelpCenter for more information about obtaining a Product Recovery CD You can create an IBM Enhanced Diagnostics diskette or you can run the diagnostics directly from the product recovery program Creating an IBM Enhanced Diagnostics diskette To download the IBM Enhanced Diagnostics diskette image from the World Wide Web do the following 1 Goto http www ibm com pc support on the World Wide Web Type your machine type and model and click Go Select Downloadable files Download the EXE file to a
59. ick Help Poor keyboard performance loss of characters Change the batteries in the keyboard Change the channel on the keyboard Move the keyboard away from any large metal objects or replace the desk with a non metallic desk Move the Dual Wireless Receiver away from any large metal objects Verify that the keyboard is within 2 meters 6 feet of the Dual Wireless Receiver Keyboard data transmission LED on the Dual Wireless Receiver is constantly illuminated Change the channel on the keyboard 56 User Guide ScrollPoint Ill Mouse problems Symptom Action The mouse or pointing Clean the mouse See Mouse on page 24 device does not work Verify that 1 The mouse or pointing device cable is securely attached to the proper connector on the computer Depending on the type of mouse you have the mouse cable will connect to either the USB or PS 2 mouse connector To find the mouse connector see Connecting cables on page 8 2 The device drivers for the mouse are installed correctly If you cannot correct the problem have the computer serviced Chapter 6 Troubleshooting 57 ScrollPoint Wireless Mouse problems When the wireless receiver is installed a software utility provides status icons and help information in the lower right corner of your desktop just above the default Windows Taskbar Click help to find more information about the wireless mouse Symptom
60. ings in the IBM Setup Utility program 31 Th Startupis qu nc s 2 na ce bd reg R X eee RS fee pe ot 31 Changing the startup sequence 31 Chapter 5 Installing options 33 Handling static sensitive devices 33 Backing up configuration settings 34 Available options ien ss or beoe eR vie we UE Rer et e tei an ee 34 Toolswequired ss s os opes ecce e T TR TE S UE DE DES ORAE 34 Component locatiofisz i 304 85 sante ert e NEU Sine Heated Oa 35 System boards oa 8G su ce e die EE A hima NUR DIOS E Fe EE 35 Disconnecting cables secco une do mee e ebbe gue suus 36 Removing the reat COVer artier annee vec e serere eei e ea ge ee 37 Installing an adapter 5 i e ha GR RUE E ER 38 Removing the hard disk drive 39 iV User Guide Installing MeMory xe donde A ee to oe E S TR et hn dre ah o 40 Removing the optical drive 42 Chapter 6 Troubleshooting 43 Troubleshooting procedure 44 Power on self test POST sess 45 POST error codes 1428128 s eauren ate a BACH er re P ERE E EUR De a Ra Et 45 Device troubleshooting charts 48 Audio problems R
61. ion information Phone numbers are subject to change without notice For the most up to date phone numbers go to http www ibm com pc support and click Support Phone List Chapter 7 Getting information help and service 71 Country Telephone number Austria Osterreich 01 24 592 5901 Belgium Dutch Belgie 02 210 9820 Belgium French Belgique 02 210 9800 U S A and Puerto Rico U S A and Puerto Rico Canada Toronto only 416 383 3344 Canada Canada all other 1 800 565 3344 Denmark Danmark 35 25 0291 Finland Suomi 09 22 931 840 France France 02 38 55 74 50 Germany Deutschland 07032 1549 201 Ireland Ireland 01 815 9200 Italy Italia 02 4827 5040 Luxembourg Luxembourg 298 977 5063 Netherlands Nederland 020 514 5770 Norway Norge 23 05 32 40 Portugal Portugal 21 791 51 47 Spain Espa a 91 662 49 16 Sweden Sverige 08 751 52 27 Switzerland Schweiz Suisse Svizzera 0848 80 52 52 United Kingdom United Kingdom 01475 555 055 1 800 772 2227 In all other countries contact your IBM reseller or IBM marketing representative Other services IBM Update Connector is a remote communication tool that you can use with some IBM computers to communicate with the HelpCenter Update Connector enables you to receive and download updates for some of the software that might come with your computer With some computer models you can register for International Warranty Service If you t
62. kly press F11 when the prompt displays during startup the prompt displays for only a few seconds Wait for the product recovery menu to display 4 Depending on your operating system you might be prompted to select a system setting If no prompt displays go to the next step 5 When the main menu appears select System Utilities From the System Utilities menu select Run Diagnostics The IBM Enhanced Diagnostics Program starts When you are finished running diagnostics you will be returned to the Product Recovery program main menu 7 Remove any CD from the optical drive and restart the computer Replacing the battery Your computer has a special type of memory that maintains the date time and settings for built in features A battery keeps this information active when you turn off the computer The battery requires no charging or maintenance throughout its life however no battery lasts forever If the battery fails the date time and configuration information including passwords are no longer set An error message is 66 User Guide displayed when you turn on the computer See Lithium battery notice on page viii To change the battery do the following 1 Turn off the computer and all attached devices 2 Remove the rear cover See Removing the rear cover on page 37 3 Remove the old battery fil 4 Install the new battery Chapter 6 Troubleshooting 67 5 Replace the cover and plu
63. o the proper connectors on the computer For the location of the connectors see Connecting cables on page 8 2 The computer cover is properly installed If you cannot correct the problem have the computer serviced Chapter 6 Troubleshooting 53 Intermittent problems Action Symptom A problem occurs only occasionally and is difficult to repeat Verify that 1 All cables and cords are securely connected to the computer and attached devices 2 When the computer is turned on the fan grill is not blocked there is airflow around the grill and the fans are working If air flow is blocked or the fans are not working the computer might overheat If you cannot correct the problem have the computer serviced 54 User Guide Rapid Access llle Keyboard problems Symptom All or some keys on the keyboard do not work Action Verify that 1 The computer is turned on 2 Thekeyboard cable is securely connected to the keyboard connector on the computer For the location of the keyboard connector see Connecting cables on page 8 3 Ifoneor more of the Rapid Access buttons are the only keys that are not working you might have these buttons disabled or not assigned to a function Use the help system in the Rapid Access Customization Keyboard program to help diagnose problems with Rapid Access Buttons To access the program and start the help system From the Windows de
64. omputer on or off Do not turn off your computer if the in use indicator for the hard disk drive or diskette drive is on Note The power button normally operates with a single touch However in some circumstances the computer might not immediately turn off If this happens hold the power button down for approximately five seconds and the computer will then turn off LCD brightness decrease button Press and hold this switch until the monitor brightness is decreased to the desired level LCD brightness increase button Press and hold this switch until the monitor brightness is increased to the desired level Device bay release button Press this button to lower the device bay for access to the optical drive To close it push upwards on the device bay until it latches in the closed position Optical drive eject button Press this button on the optical drive to open the tray for inserting or removing a disc Optical drive emergency eject hole Insert a paper clip into this hole if you cannot open the tray using the optical drive eject button Optical drive in use indicator When this light is on it indicates that your computer is reading from a disc Starting your computer What you see and hear when you turn on your computer depends on the settings in the Startup menu of the IBM Setup Utility program For more information see Chapter 4 Using the IBM Setup Utility program on page 27 If any errors are detected during POST
65. onfiguration menu items The following table explains these symbols An additional submenu or screen is available A change to that item has been made in the system configuration or the program has detected an error and attempted to correct it Also an additional menu might follow a menu item with a beside it A system resource conflict was detected Resolve this conflict before exiting from the program so that your computer will function properly In the program menus the information you can change is enclosed in brackets like these You cannot change information that is not enclosed in brackets 28 User Guide When working with the program menu you must use the keyboard The following table shows the keys used to accomplish various tasks Use these arrow keys to move among menu items until the item you want is highlighted Use these arrow keys to display and toggle among choices for a menu item Enter Press this key to select a highlighted menu item Esc Press this key to exit from a menu after viewing or making changes to the settings in the menu Use this key in some menus to increase the numerical value of a setting Use this key the minus or hyphen key in some menus to decrease the numerical value of a setting 0 9 Use the number keys in some menus to change the numerical value of a setting F1 Press this key for help on a selected menu item F9 Press this key if you changed and saved the setting of
66. oprocessor DIMM socket SDRAM DIMM socket SDRAM Power connector Optical hard disk drive power connector Solenoid connector R E E E3 Ed F3 B3 Ed F3 B3 RR Ed E3 itil Optical drive audio connector Serial connector Touch panel power connector Touch panel signal connector USB parallel port connector Optical hard disk drive connector CMOS clear jumper PCI expansion slot POV card connector PCI expansion slot TMDS connector TMDS signal Internal speaker connector Battery Chapter 5 Installing options 35 Disconnecting cables To disconnect cables do the following 1 D Gy LOT cus KO ho Remove any media diskettes or CDs from the drives and shut down your operating system Read the Safety notices on page vii Read Handling static sensitive devices on page 33 Turn off all attached external devices and turn off the computer Unplug the computer power cord from the electrical outlet Unplug the power cords for any attached devices from their electrical outlets Disconnect all communication cables such as modem and network cables from communication outlets Disconnect all other cables attached to the computer 36 User Guide Removing the rear cover You must remove the rear cover to install internal options such as memory and PCI adapters Attention Proper cooling is necessary to avoid damage to your computer Do not operate your computer without all covers in place To
67. ord you will see an error message If you type the wrong password three times you must turn the computer off and start again If both the user and administrator passwords are set you can type either password However to change any configuration settings you must use your administrator password Setting changing and deleting a password To set change or delete a password do the following Note A password can be any combination of up to seven characters A Z a z and 0 9 To set a user password an administrator password must be set 1 Start the IBM Setup Utility program see Starting and using the IBM Setup Utility program on page 27 2 From the IBM Setup Utility program menu select System Security and press Enter Press F1 for help when setting changing or deleting passwords Using Security Profile by Device Security Profile by Device is used to enable or disable user access to the following devices IDE controller When this feature is set to Disabled all devices connected to the IDE controller such as hard disk drives are disabled and will not be displayed in the system configuration Diskette Drive Access When this feature is set to Disabled the diskette drive cannot be accessed Diskette Write Protect When this feature is set to Enabled all diskettes are treated as if they are write protected To set Security Profile by Device do the following 1 Start the IBM Setup Utility program see Starting
68. oting 43 troubleshooting charts 48 U USB connectors 8 problems 64 using administrator password 30 audio features 20 CD ROM drive 18 IBM Setup Utility 27 mouse 16 power button on keyboard 22 power management in Windows 98 22 power management features 21 security features 23 security profile by device 30 standby button on keyboard 22 video features 20 Windows start menu 22 V video device drivers 20 volume 20 keyboard 8 14 mouse 8 14 W receiver 8 14 wireless Index 79 80 User Guide Part Number 23P1170 on recycled paper containing 10 e Printed in the United States of America recovered post consumer fiber 23P1170 23P1170 UR WI
69. port information for your IBM products including supported options at http www ibm com pc support If you select Profile from the support page you can create a customized support page that is specific to your hardware complete with Frequently Asked Questions Parts Information Technical Hints and Tips and Downloadable Files In addition you can choose to receive e mail notifications whenever new information becomes available about your registered products You also can order publications through the IBM Publications Ordering System at http www elink ibmlink ibm com public applications publications cgibin p bi cgi Getting information by fax If you have a touch tone telephone and access to a fax machine in the U S and Canada you can receive by fax marketing and technical information on many topics including hardware operating systems and local area networks LANs You can call the IBM Automated Fax System 24 hours a day 7 days a week Follow the recorded instructions and the requested information will be sent to your fax machine In the U S and Canada to access the IBM Automated Fax System call 1 800 426 3395 O Copyright IBM Corp 2001 69 Getting help and service If you have a problem with your computer you will find a wide variety of sources available to help you Using the documentation and diagnostic programs Many computer problems can be solved without outside assistance If you experience a problem with
70. processor Internal L2 cache memory size varies by model e Front side bus FSB speed varies by model Memory e Two dual inline memory module DIMM sockets e 133 MHz synchronous dynamic random access memory SDRAM e 128 or 256 MB non parity non ECC DIMMs standard e 256 MB 512 MB or 1 GB non parity non ECC DIMMs optional e 2 GB maximum SDRAM supported e Flash memory for system programs Internal drives One EIDE hard disk drive e One optical drive Graphics subsystem Integrated high performance graphics controller 16 MB of dedicated frame buffer memory Audio subsystem Integrated SoundMAX with SPX digital audio A pair of built in stereo speakers to support multimedia applications Communications Integrated 10 100 Ethernet e Peripheral Component Interconnect PCI modem some models only 2 User Guide System management features s Wake on LAN e Wake on Ring e Wake on Alarm e Automatic power on startup System Management BIOS and software Keyboard and mouse features BM ScrollPoint III mouse some models e IBM Rapid Access Ile Universal Serial Bus USB keyboard some models e IBM Rapid Access Wireless keyboard and mouse some models IBM Preferred USB keyboard some models Expansion capability e Two low profile PCI adapter expansion slots e Six USB connectors s Two DIMM sockets e Parallel port e Audio ports Power e 160 Watt power adapter e Automatic swit
71. products for example software hardware and firmware used with these products properly exchange accurate date data with them IBM cannot take responsibility for the date data processing capabilities of non IBM products even if those products are preinstalled or otherwise distributed by IBM You should contact the vendors responsible for those products directly to determine the capabilities of their products and update them if needed This IBM hardware product cannot prevent errors that might occur if software upgrades or peripheral devices you use or exchange data with do not process date data correctly The foregoing is a Year 2000 Readiness Disclosure Trademarks The following terms are trademarks of the IBM Corporation in the United States or other countries or both IBM ScrollPoint Wake on LAN Intel and Pentium are trademarks of Intel Corporation in the United states other countries or both Microsoft and Windows are trademarks of Microsoft Corporation in the United states other countries or both Other company product and service names may be trademarks or service marks of others 76 For the latest version of this online publication go to http www ibm com pc support User Index A adapter installation 38 additional software 4 administrator password 30 air circulation 7 arranging your workspace 6 audio connectors 9 controlling volume 20 playing back sound 21 recording sound 21 audio problems 50
72. program 2 Shut down Windows and restart your computer If you need technical assistance see Chapter 7 Getting information help and service on page 69 DVD movie will not play 1 Make sure that the disc surface is clean and not scratched 2 Check the disc or package for regional coding You might need to purchase a disc with coding for the region for which your DVD ROM drive was manufactured If you need technical assistance see Chapter 7 Getting information help and service on page 69 No audio or 1 Check the volume control settings in Windows and on your intermittent audio speakers while playing DVD Becia d hed movie 2 Make sure that the disc surface is clean and not scratched Check all cable connections to and from the speakers Select a different audio track If you need technical assistance see Chapter 7 Getting information help and service on page 69 Playback is very 1 Disable any background programs such as antivirus or slow or choppy desktop themes 2 Ensure that video resolution is set to less than 1152 x 864 3 Make sure that the DMA check box is selected in Device Manager for the DVD ROM drive If you need technical assistance see Chapter 7 Getting information help and service on page 69 Invalid disc or no disc found message 1 Ensure that a DVD disc is in the drive with the label side of the disc facing up 2 Ensure that video resolution
73. ravel with your computer or need to move it to another country you might be able to receive an International Warranty Service Certificate that is honored virtually worldwide wherever IBM or IBM resellers sell and service IBM products 72 User Guide For more information or to register for International Warranty Service In the U S or Canada call 1 800 497 7426 In Europe call 44 1475 893638 Greenock U K In Australia and New Zealand call 61 2 9354 4171 In all other countries contact your IBM reseller or IBM marketing representative IBM Integrated Technology Services offers a broad range of information technology support implementation and management services For more information about these services refer to the Integrated Technology Services Web site at http www ibm com services its For technical assistance with the installation of or questions related to Service Packs for your preinstalled Microsoft Windows product refer to the Microsoft Product Support Services Web site at http support microsoft com directory or you can contact the IBM HelpCenter Some fees might apply Purchasing additional services During and after the warranty period you can purchase additional services such as support for IBM and non IBM hardware operating systems and application programs network setup and configuration upgraded or extended hardware repair services and custom installations Service availability and service n
74. re does not correct the problem run the diagnostic programs see Running the IBM Enhanced Diagnostics program on page 66 If you need technical assistance see Chapter 7 Getting information help and service on page 69 A CD disc does not work e Verify that the disc is inserted correctly with its label up Make sure that the disc you are using is clean To remove dust or fingerprints wipe the CD with a clean soft cloth from the center to the outside Wiping the CD in a circular direction might cause loss of data e Verify that the disc you are using is good and not scratched or damaged Try inserting another disc that you know is good If you cannot read from a known good disc you might have a problem with your drive Check that the power supply cable and signal cable are securely connected to the drive see Chapter 5 Installing options on page 33 for cover removal instructions e Use the IBM Setup Utility program to verify that the drive is enabled see Chapter 4 Using the IBM Setup Utility program on page 27 If these actions do not correct the problem run the diagnostic programs see Running the IBM Enhanced Diagnostics program on page 66 If you need technical assistance see Chapter 7 Getting information help and service on page 69 Chapter 6 Troubleshooting 51 DVD disc problems Symptom Action Black screen instead of DVD video 1 Restart the DVD player
75. restore the configuration to the initial settings ConfigSafe is a part of the preinstalled software in your computer For more information use the ConfigSafe help system Available options For the latest information about available options see the following World Wide Web pages e http www ibm com pc us options e http www ibm com pc support You can also obtain information through the following sources e Within the United States call 1 800 IBM 2YOU 1 800 426 2968 your IBM reseller or IBM marketing representative e Within Canada call 1 800 565 3344 or 1 800 465 7999 e Outside the United States and Canada contact your IBM reseller or IBM marketing representative Tools required To install or remove some options in your computer you will need Phillips head and a flat blade screwdrivers Additional tools might be needed for certain options See the instructions that come with the option 34 User Guide Component locations The following illustration shows the locations of various components on the system board System board ke Le Ethernet connector PS 2 mouse connector PS 2 keyboard connector USB connectors two Audio line in connector Audio line out connector Microphone connector CPU fan connector System fan connector Micr
76. roblems on page 55 Rapid Access Wireless keyboard Rapid Access Wireless Keyboard problems on page 56 ScrollPoint III mouse ScrollPoint III Mouse problems on page 57 ScrollPoint Wireless mouse Memory ScrollPoint Wireless Mouse problems on page 58 Memory problems on page 59 Modem Modem problems on page 60 Optional device Software Optional device problems on page 63 Software problems on page 64 Universal Serial Bus USB device Universal Serial Bus USB problems on page 64 Chapter 6 Troubleshooting 49 Audio problems Symptom Action No audio in Windows 1 Check the Windows Volume Control program to ensure the volume settings are not set too low or that the mute setting is not enabled To access the Windows Volume Control program do the following a From the Windows desktop click Start b Select Programs c Select Accessories d Select Multimedia e Click Volume Control 2 Make sure the program you are using is designed for use in Windows If the program is designed to run in DOS it does not use Windows sound features and must be configured to use Sound Blaster Pro or Sound Blaster emulation If these actions do not correct the problem run the diagnostic programs see Running the IBM Enhanced Diagnostics program on page 66 If you need technical assistance see Chapter 7 Getting information help and servi
77. sktop click Start b Select Settings and then click Control Panel c Double click Keyboard Rapid Access The Rapid Access Keyboard Customization program starts d Click Help If you cannot correct the problem have the computer serviced Chapter 6 Troubleshooting 55 Rapid Access Wireless Keyboard problems When the wireless receiver is installed a software utility provides status icons and help information in the lower right corner of your desktop just above the default Windows Taskbar Click help to find more information about the wireless keyboard Symptom Action All or some keys on the keyboard do not work 1 2 Change the batteries in the keyboard Change the channel on the keyboard If you cannot correct the problem have the computer serviced Cannot use the advanced functions hot buttons 1 Reload the keyboard driver from the CD or from c IBMTOOLS DRIVER If one or more of the Rapid Access buttons are the only keys that are not working you might have these buttons disabled or not assigned to a function Use the help system in the Rapid Access Customization Keyboard program to help diagnose problems with Rapid Access Buttons To access the program and start the help system From the Windows desktop click Start b Select Settings and then click Control Panel c Double click Keyboard Rapid Access The Rapid Access Keyboard Customization program starts d Cl
78. t an existing power scheme with preset durations e Modify an existing power scheme by changing the preset durations e Create a new power scheme with custom durations 5 After making the changes click OK After the computer hard disk drive or monitor has entered Standby mode pressing the power button or an incoming modem ring brings the computer out of the Standby mode Using security features To deter unauthorized use of your computer you can lock the keyboard To restrict access to components inside the computer you can lock the computer cover some models only Locking the cover Some models come with a built in cover lock You can use this to restrict access to components inside the computer Locking the keyboard You can set a user password through the IBM Setup Utility program and use the security features built into the Windows operating system If you decide to use passwords do not forget them If you set a user password the keyboard is locked when you turn on the computer You must type the correct password before the keyboard will unlock Use the IBM Setup Utility program to set a user password For more information see Using passwords on page 29 You can also use the password and screen saver features built into the Windows operating system to assign a password that locks the keyboard and mouse after a predefined period of inactivity To use these features refer to the operating system publication that comes
79. tention notice contains important information that can help you avoid damage to the hardware or software that comes with your computer Note A Note contains information you might find especially useful Important An Important notice warns you about possible problems you could encounter Highlighted text is also used as a convention in this book There are several ways that text is highlighted and each highlighting convention has a specific purpose Highlight Purpose Bold Bold text is used to identify items on the screen you are instructed to click or double click Bold text is also used in table titles in numbered lists and in certain other lists to call attention to a term or phrase being defined Example Example text is used to show text that you need to type from your keyboard Italic Italic font is used to show proper names of books and disks and to emphasize a particular word or instruction This font also is used to show variable information such as numbers in an error code or a drive letter Copyright IBM Corp 2001 xiii Related information The following is a description of sources of additional information about your computer The documents are available in Adobe Acrobat PDF files at http www ibm com pc support on the World Wide Web e Access IBM This is a desktop application with links to helpful information about your computer It can be opened by clicking the Access I
80. the IBM Setup Utility program on page 27 Select Startup Select Startup Sequence from the Startup menu and press Enter Use the arrow keys to make your selections and press Esc until you return to the IBM Setup Utility program menu 5 Select Save Settings from the Exit menu and press Enter then press Esc and follow the instructions on the screen to exit from the IBM Setup Utility program If you have changed these settings and want to return to the default settings select Load Default Settings on the Exit menu Chapter 4 Using the IBM Setup Utility program 31 32 User Guide Chapter 5 Installing options You can expand the capabilities of your computer by adding more memory or optional PCI adapters Use the instructions in this chapter along with instructions that might come with the option This chapter includes information about removing the rear cover and the hard disk drive To replace these items you can generally reverse the removal procedure If you need additional information when replacing the hard disk drive and covers look in the removal procedures Handling static sensitive devices Static electricity although harmless to you can seriously damage computer components and options When you add an option do not open the static protective package containing the option until you are instructed to do so When you handle options and other computer components take these precautions to avoid static electri
81. ther connectors ones cat ve iretur SE Ode UE COGI C dope pides SR o 9 Starting the computer nip die ger canes POP US ORE TI ee 10 Chapter 3 Operating and caring for your computer 11 Controls and status indicators 11 Starting Your computer sss des cR ne e me CHA none ox ru s t 12 Shutting down the computer 13 Using the Rapid Access keyboard 0 0 c cece eee eens 13 O Copyright IBM Corp 2001 iii Customizing a Rapid Access Button 14 Rapid Access Wireless keyboard and mouse 14 Using the IBM ScrollPoint mouse 16 Accessing the optical drive 17 Using an o0ptical drivess terest ls das naine as ste nas Ren ste sh e eta 18 Handling a disc aine xe de nant eee lee ahve De dedicat tke 18 Inserting and removing a disc 19 Using vid o features due Ile Dee c ex ne rt En TS 20 Video device drivers 20 Using audio features ns anne anti et unis te ta site 20 Controlling volume 4 ev EE TRT n ner Mona Wee erts 20 Recording and playing back sound 21 Using power management features 21 Using the Windows Start menu
82. tic programs provided with your computer see IBM Enhanced Diagnostics on page 64 for a description of these programs If you do not identify a hardware problem and have not made a user error you might have a software problem If you suspect that you have a software problem and your computer comes with IBM preinstalled software see IBM Enhanced Diagnostics on page 64 for information about how to run the IBM Enhanced Diagnostics program provided by IBM Also see the operating system documentation supplied with your computer If you have installed software applications yourself see the documentation supplied with the software The following tools are available to diagnose hardware related problems e Power on self test POST Troubleshooting procedure Error codes and messages Troubleshooting charts BM Enhanced Diagnostics program O Copyright IBM Corp 2001 43 Troubleshooting procedure Use this procedure as a starting point for problem identification 1 To begin troubleshooting perform the following steps Remove all diskettes and discs from the drives a b Turn off the computer and wait a few seconds n Turn on any attached devices then turn on the computer E Wait the normal amount of time for the first window of your application or the operating system to be displayed Is either the Windows desktop or the first screen of your application program displayed No Continue at step 2 Yes
83. uilt into the system board The system board audio controller supports applications written for SoundMAX with SPX and are compatible with the Microsoft Windows Sound System The audio connectors in your computer are 3 5 mm 1 8 in mini jacks Controlling volume You can control the volume through several different means The software volume control is accessible through the speaker icon in the taskbar which is located at the bottom right corner of the Windows desktop Ifyou click the speaker icon one time the volume control is displayed Use your mouse to drag the volume control slider up or down to control the volume or select the Mute check box to turn the audio off 20 UserGuide If you double click the speaker icon a master volume control window opens You can use the settings in the window to control individually the volume for each type of audio format e If you are using a Rapid Access keyboard you can also adjust the software volume control through the volume control button located at the top right corner of the keyboard Recording and playing back sound Procedures for recording and playing back sound vary from program to program One method of recording sound is to use the Sound Recorder program provided with your operating system Refer to your operating system documentation for information and instructions Note If you experience interference or speaker feedback while recording try reducing the microphon

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