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Hypercom 1101 Network Router User Manual

1. Time Zone Table for SNMP Time Zone Displayed Name Numerical Identifier GMT 12 00 Eniwetok Kwajalein Pacific Kwajalein 1 GMT 11 00 Midway Island Samoa Pacific Midway 2 GMT 10 00 Hawaii US Hawaii 3 GMT 09 00 Alaska US Alaska 4 GMT 08 00 Pacific Time US amp Canada Tijuana US Pacific 5 GMT 07 00 Arizona US Arizona 6 GMT 07 00 Chihuahua La Paz Mazatlan America Chihuahua 7 GMT 07 00 Mountain Time US amp Canada US Mountain 8 GMT 06 00 Central Time US amp Canada US Central 9 GMT 06 00 Mexico City Tegucigalpa America Mexico_City 10 GMT 06 00 Saskatchewan Canada Saskatchewan 11 GMT 05 00 Bogota Lima Quito America Bogota 12 GMT 05 00 Eastern Time US amp Canada US Eastern 13 GMT 05 00 Indiana East US East Indiana 14 GMT 04 00 Atlantic Time Canada Canada Atlantic 15 GMT 04 00 Caracas La Paz America Caracas 16 GMT 04 00 Santiago America Santiago 17 GMT 03 30 Newfoundland Canada Newfoundland 18 GMT 03 00 Brasilia America Sao_Paulo 19 GMT 03 00 Buenos Aires Georgetown America Buenos_ Aires 20 GMT 02 00 Mid Atlantic America Noronha 21 GMT 01 00 Azores Atlantic Azores 22 GMT 01 00 Cape Verde Is Atlantic Cape_Verde 23 GMT Casablanca Monrovia Africa Casablanca 24 GMT Greenwich Mean Time Dublin Edinburgh Europe London 25 Lisbon London GMT 01 00 Amsterdam Berlin Bern
2. generic trap specific trap One of the predefined trap types coldStart 0 The sending entry is reinitializing itself so that the agent s configuration or the protocol entity implementation may be altered Typically this is an unexpected restart due to a crash or major fault warmStart 1 The sending entity is reinitializing itself so that neither the agent s configuration nor the protocol entity implementation is altered Typically this is a routine restart linkDown 2 Signals a failure in one of the agent s communication links linkUp 3 Signals that one of the agent s communication links has come up authenticationFailure 4 Signals that the sending entity has received a protocol message that failed authentication egpNeighborLoss 5 Signals that an EGP neighbor for which the sending protocol entity was an EGP peer has been marked down and the peer relationship no longer exists enterpriseSpecific 6 Signifies that the sending entity recognizes that some enterprise specific event has occurred The specific trap field indicates the type of trap A code that more specifically indicates the nature of the trap IN tact 1101 Software Configuration Guide 91 SNMP Usage Field Description time stamp The time between the last initialization of the network entity that issued the trap and the generation of the trap variable_bindings Additional implementation specifi
3. IN tact 1101 Software Configuration Guide 99 World Headquarters l North America HYC Latin America HYC EMEA HYC Asia Hypercom Corporation Hypercom Industria e Comercio LIDA Hypercom EMEA Hypercom Asia 2851W Kathleen Road Centro Empresarial Atibaia Unit 2 Woking Eight 21 F Metro Centre II Phoenix Arizona 85053 Rodovia Dom Pedro 1 KM 07 5Av Forsyth Road 21 Lam Hing Street USA Tegula 888 Ponte Alta Woking GU21 5SB Kowloon Bay Kowloon www hypercom com Atibaia 12940 000 Brazil _ United Kingdom Hong Kong Tel 1 602 504 5000 Tel 55 11 4417 7000 Tel 44 1483 718600 Tel 85 2 256 1 6800 Faxy 1 602 866 5380 Fax 55 11 4417 7060 _ Fax 44 1483 718601 Fax 85 2 256 1 5890 2004 Hypercom Corporation all rights reserved Hypercom and the Hypercom logo are registered trademarks of Hypercom Corporation Optimum is a trademarks of Hypercom Corporation Al other products or services mentioned in this document are trademarks service marks registered trademarks or registered service marks of their respective owners Celebrating 26 years of technology excellence innovation and leadership Hypercom Corporation is a leading global provider of electronic payment solutions that acd value at the point of transaction for consumers merchants and acquirers and yield increased profitability for its customers Widely recognized as the global payment technology innovator Hypercom delivers comprehensive card payment terminal network
4. Normal 10 55 18 10 21 2004 1 days 00 15 00 010300 002 2P 010300 001 04 100004106687 030545 002 4P IN tact 1101 090256 003 A4 2004 10 07 11 08 33 6 1034086 This screen is divided into two sections The upper portion of the screen provides important at a glance information to help you quickly determine whether the IN oc 1101 and its associated terminals are up and operating correctly The lower portion of the screen provides reference information about the firmware currently loaded and running on IN tact 1101 You can use this information to check against the Hypercom web site to see if a newer version of firmware is available New firmware can be installed by using the File Management function in Control Panel Click Refresh as needed to update the status information on the screen 58 Hypercom Corporation System Status Screen Field Button Description Current IN tact 1101 Status Current Status There are two possible displays OK indicates that the device has been configured and is working correctly Not Configured indicates that the IN tact 1101 has not been properly configured Go to System Setup and configure the device Current Mode Indicates whether the IN fact 1101 is operating in normal mode or install mode Install mode is used to test terminal communications and should not be left on Go to Control Panel gt System Operations to disable install mode
5. NOTE Setting time on the IN tact 1101 via SNMP resets the device Any other sets you may have made and not committed via applyCfgChanges will be lost Therefore always set time as a separate operation if configuring the device with an SNMP manager You can then make any other configuration changes as necessary and commit them when ready Trap Definitions The following traps can be sent to the SNMP manager to alert you to possible problems The System Error trap can indicate many different conditions the specific error is denoted by a four digit code within the text of the trap message These messages are used by Hypercom Engineering to diagnose specific problems within the IN tact 1101 The following System Error Code table correlates the error code to problem description Trap File Name Description TCP Connection Failed 1 trap TCPConnFailed Issued due to a TCP connection failure while attempting to make a connection SSL Failure 2 trapSSLFailure Issued when an SSL failure occurs Includes certificate authentication failure or any other denial of service during negotiation Permanent connection lost 3 trapPermanentConnLost Issued when an unexpected disconnect from a host occurs while in permanent mode Message routed to default NII 4 trapMsgRoutedToDefaultNIl Issued when a message is sent to the default NII while in embedded routing mode Message discarded 5 trapMsgDiscarded
6. On the navigation tree click IN tact Setup gt System Setup gt SNMP Interface The SNMP Interface Settings screen appears APPLY AND EP iint Ano RESTART con tinue EJ CANCEL KI HELP PRINT October 20 2004 IT Enable SNMP Agent Manager Address 1 0 0 0 0 Manager Address 2 o 0 0 0 Trap Destination 1 0 0 0 0 Trap Destination 2 0 0 0 0 Enable Enable Enable Enable Read Only Community public Read Write Community private SNMP management of the IN tact 1101 is optional The device is capable of hosting two separate SNMP sessions Use this screen to configure the IP address for each of the sessions Trap forwarding is optional and can be used independently of SNMP management forwarding to this address Field Button Description Enable SNMP Agent Use this checkbox to enable or disable the SNMP agent Manager Address 1 Enter the IP address of the first SNMP manager Set the checkbox to enable or disable communication with this SNMP manager Manager Address 2 Enter the IP address of the second SNMP manager Set the checkbox to enable or disable communication with this SNMP manager Trap Destination 1 Enter the first IP address to which the IN tact 1101 should forward trap information Set the checkbox to enable or disable trap forwarding to this address Trap Destination 2 Enter the second IP address to which the IN tact 1101 should forward trap information Set the checkbox to ena
7. SntpSynchronization nterval 24 Read write variable Integer with valid values from 1 through For manual time synchronization the SynchronizeSNTP variable can be used It is a read write variable with noAction and synchronize as its values System Error Codes Error Code Error Description SNMP Trap Event Logger Events 00 00 Bad log message invalid subsystem 0x x Yes 00 01 Bad log message invalid ordinal 0x x for subsystem 0x x Yes Kernel Events 01 00 Assert failed in function s line d Yes 01 01 Configuration saved restarting Yes 01 02 System error restarting Yes 01 03 Reverting to default configuration Yes 01 04 Reverting to factory default Yes 01 06 Start LAN MAC s IP s Yes SDLC Events 02 05 Unable to remove header prior to sending rx data to client Yes 02 06 Initial offset too large for the buffer Yes 02 07 Initial length too large for the buffer Yes 02 08 Unable to format buffer from pool d Yes 02 09 Error attempting to add a header to a buffer Yes 02 10 Retrieved an application frame which is not a buffer Msg d Yes 02 11 Mailbox d is full message discarded Yes 02 12 Unable to acquire buffer from pool d Yes 02 13 Internal state error for address 02x eDropState 0x 2x Yes 02 14 Unable to cancel POSIX resource d Yes 02 15 Retrieved an invalid event message x Yes 02 16 Error reading from HDLC s Yes 02 17
8. Figures 4 5 amp 6 APPLY AND SAVE AND B IN tact u Host Port Settings October 21 2004 Description Enabled Connection Type foz1 Acme Processing Vv Standard Edit Joie PaymentMaster M HTTP M Edit nm TI we II nm TI nm TI Standard z Edit Standard z Edit Standard Edit Standard z Edit Ra p ar edit IT IT Standard z Edit Figure 4 Host Port Settings Screen Multiple Hosts By defining and enabling multiple host processors the end user terminals send POS transactions to the destination specified in the NII portion of the TPDU sent from the terminal per each transaction see Figure 3 Field Button Description NII Allows those terminals initialized with the same NII to be matched for transmission of all traffic to the associated primary IP address Description A free form text entry used to identify the processor Enabled Allows you to temporarily disable but not delete a processor Connection Type Defines whether a Standard or HTTP connection is being used by the processor Edit Displays the related connection type screen see Figure 4 and allows you to define IP addresses 82 Hypercom Corporation Host Processor Setup Minimal with Multiple Hosts Description JV Enable SSL APPLY AND SAVE AND Eh REE PSE lew Blower Ever Byron PaymentMaster I Include Two byte Mes
9. Managed Determining the NII Value from a Terminal An important part of configuring the IN tact 1101 is determining any NII codes in use The NII code is used to route transactions from the terminal to the correct host processor In the IN tact 1101 this configuration is done on the IN tact Setup gt Application Setup gt Host Port Settings screen APPLY AND SAVE AND Op REAR PEE Bree Boner ren E IN fact Host Port Settings October 21 2004 To configure your Host Port Settings please use the fields below NII Description Enabled Connection Type jo21 Acme Processing M Standard Edit Joie PaymentMaster KR Hm Edit FH p ara edit El p sie edit es ee ee edit ba o Standard Edit Mo A a Edit nn O Iesse Edit In some cases all terminals may route to a single processor In other cases like this example multiple processors may be used Knowing the correct NII codes to use becomes even more critical in these cases For customers who do not use NII routing this procedure can be ignored By defining and enabling multiple host processors the end user terminals send POS transactions to the destination specified in the NII portion of the TPDU sent from the terminal per each transaction The use of the NII value allows those terminals initialized with the same NII to be matched for transmission of all traffic to the associated primary IP address Other entries on the sc
10. help desk or other entity to contact for information about this configuration This information is entered on the System Settings screen MAC Address Current MAC address of the IN tact 1101 This is not normally changed but can be configured on the Ethernet Port Settings screen IP Address Current IP address of the IN tact 1101 The IP address is set on the Ethernet Port Settings screen IP Gateway Configured IP address of the IP gateway router if using static addressing learned IP gateway address if using DHCP If you need to change this setting go to the Ethernet Port Settings screen DNS Server The current DNS server in use A static DNS server can be configured if DHCP is not being used If you need to change this setting go to the Ethernet Port Settings screen 18 Hypercom Corporation Configuration Screens Configuring the IN tact 1101 System Settings Screen On the navigation tree click IN tact Setup gt System Setup gt System The System Settings screen appears APPLY AND SAVE AND E kh RESTART CONTINUE EJ CANCEL F HELP PRINT gt IN tact i System Settings October 20 2004 To configure your System Settings please use the fields below Description buerg Device ID sz oS Location Store 1104 Contact Steven Albers 602 480 0555 This screen is used to configure basic information about the IN tact 1101 Entries on this screen also appear on the Overview scr
11. AND SAVE AND E lg EP Eon tinue 4 enc EJ canceL lex I Include Two byte Message Length Header F include length field in length calculation T Include TPDU T use TX ETX Wrapper T Discard ACKs 2004 This screen allows you to further define options for an on demand connection type Options include how transaction headers and certain protocol settings are handled by the IN tact You may need to change these settings for hosts that use different framing or protocol options Contact the host processor to obtain the correct settings for these options if unknown Field Button Description Nil This is the NII routing code entered for this processor on the Host Port Settings screen It is provided as a reminder of which processor you are currently working with Description This is the description or name entered for this processor on the Host Port Settings screen It is provided as a reminder of which processor you are currently working with Include Two byte Message Length Header Use this checkbox to include a two byte message length indicator if required for this host connection This option is disabled by default The two options below allow further control of the header and should be enabled or disabled according to how the host processor is configured Include Length Field in Length Calculation As mentioned above the first two bytes of the POS LAN header are a length indicator This option determi
12. Also the IN tact expects a numeric response You must include the command VO in your initialization string to require a numeric response from the modem Consult the manufacturer s documentation for your specific modem to determine the command set being used and what commands are accepted by the modem Reset to Default can be used to reset the initialization string to the default US Robotics modem setting of ATEOVOQO0 amp C1 amp D2 amp K0 amp M4X4 If you are using a Hayes or ZOOM modem the initialization string should be set to ATEOVOQ0 amp C1E amp D2 amp K3 amp Q5W2 AT Hang Up String This is similar to the initialization string except this command string is sent to the modem to cause it to hang up Enter the hang up string for your modem Up to 20 characters are accepted in this field Consult the manufacturer s documentation for your specific modem to determine the command set being used and what commands are accepted by the modem Reset to Default can be used to reset the hang up string to the default setting of ATHO This default can be used for all supported modem types Any additional commands you want to add to the string should be placed after the AT and before the HO Any commands entered as part of the Hang Up string are automatically prefixed with Enable Primary Dial Click this checkbox to enable the primary dial string This is the first host processor that the modem will attempt to contact in th
13. Chapter 2 Software Information RUE IIOW egen ege 3 Dial Backup Feature saccncciustagtanteate request ta EE geed EEE E a 3 s lat Wee EE 4 Operation without an Ethernet Connection 5 Chapter 3 Configuring the IN tact 1101 EIN Aere 7 Before YOU Begin WEE 7 LOGIN and BN len EE 8 ee ele EE 9 Using Statie ele ME 9 STINGS EI LE 9 Required Fields and Validation of Entries cccceeccccesseceecceceeeeeeeenseneeeeeeeeeeeeeeeeeeeeeeeeeneeaes 9 Materials E WEE EE 10 Operating System Requirements 10 Data Entry Use of Special Characters d se Zeie degen Ee 10 Internet Browser Recommendations ERKENNEN 10 CONG UE en Been EE 10 Navigation EE 15 Using th Toolbar piceri nnana eE ARE A AAEE AE AKE aE 16 Config rati n EE 17 IN tact 1101 Overview Screen 17 System Settings Screen EE 19 Ethernet Port Settings SCIEGM iageedd ebe eEAE SERA 20 Ethernet Port Advanced Settings Screen 21 Security Settings Screen iro ereinen Seed ee 23 Web Interface Settings Screen caccecescecvacesdex ENER deed ed NEEN ee be ene eee 24 SNMP Interface Settings Screen EE 26 Dial Backup Settings Screen ett geed 27 Advanced Settings Screen NEE 30 Time Settings Screen EE 32 Terminal Port Settings Screen 34 Host Port SHINS emgeet ee ee 35 Standard Host Settings Screen EEN 36 Permanent Mode Settings Seefe ee Eeer ee 38 On Demand Mode Settings 22s ec cad ee de EES 39 HTTP Host Settings Sereen eege EENEG Hacedheeeuieeteaedteetens EN 41
14. Click Apply to continue The IN tact 1101 Overview screen appears E HELP PRINT gt IN tact Model 1101 Overview October 21 2004 Welcome to the IN tact Model 1101 Web Browser Management Interface You can use the menu navigator on the left side of this page to view and change settings for your IN tact Model 1101 device IN tactModel ig Description IN tact 1101 Device ID 0326 Location Store 1104 Contact Steven Albers 602 480 0555 MAC Address 00 40 EF 00 00 47 IP Address 192 168 1 102 IP Gateway 100 200 100 1 DNS Server 100 200 100 1 At this point you can use the navigation tree on the left side of the screen to go to any of the configuration screens Each screen and the entries you should make are explained in the following pages 14 Hypercom Corporation Navigation Configuring the IN tact 1101 Navigation The IN tact 1101 configuration navigation tree is easy to understand its operation is similar to Internet Explorer and other like applications Shown below are examples of the navigation tree in its initial state of completely collapsed fully expanded and a subset of the configuration screens e Click on the or symbols to expand or close branches of the tree e Click on any screen name to invoke that screen Navigation Tree Collapsed IN tact 1101 Overview Status Control Panel IN tact Setup Diagnostics Log Out Navigation Tree Expanded IN tact 1101 Overview Status Syste
15. Interface Settings October 21 2004 IV Enable SNMP Agent Manager Address 1 200 120 140 010 M Enable Manager Address 2 0 0 0 0 Enable Trap Destination 1 200 120 100 100 WM Enable Reecvsnceed Trap Destination 2 0 0 0 0 T Enable Read Only Community public Read Write Community private e An SNMP manager station at the ISO headquarters is assigned to receive information from the IN tact devices by entering its IP address into the Manager Address and Trap Destination fields Multiple SNMP managers may be utilized one for traps one for gets and sets depending on network configuration by enabling the second Manager Address and Trap Destination fields e The community name fields are required to identify the IN tact devices to the SNMP manager These values are discretionary names selected for use and synchronized with the SNMP manager Note If the IN tactis behind a NAT firewall ports 80 and 443 will require port forwarding in order to access the web interface of the IN tact 1101 To use SNMP remote management additional setup of the router may be required SNMP port addresses 161 and 162 will need to be accessible You may also have to configure Virtual Server Settings within the router to set up both ports 80 and 443 as TCP for the web interface and ports 161 and 162 as UDP for SNMP access Refer to the router documentation for more information on performing these setup items 88 Hypercom Corporation SNMP Setup
16. Invalid length d bytes read from HDLC Yes SCC Event 03 00 Receive buffers exhausted Frame discarded Yes IN tact 1101 Software Configuration Guide 95 Trap Definitions Error Code Error Description SNMP Trap TCP IP Ethernet Interface Events 04 08 Ethernet link lost If the dial backup link is not established when the Yes Ethernet link is lost this message appears only in the Event Log but not in the syslog or SNMP trap destination 04 09 Ethernet link restored Yes 04 11 Received invalid length 0x 04X from s d Restarting session Yes Web Server Event 05 06 Configuration file imported from s Yes HLANtoIPEvens J 06 00 Improperly formatted message from terminal 02x message Yes discarded 06 03 Transaction memory full Yes 06 04 Open error on subsystem d Yes 06 05 Mailbox full for NII 3X Yes 06 06 Unable to route data from TCP for destination index 02X 02X Yes Log Interface Events 08 01 Invalid Registry IFace fields addr 0x 08x Yes 08 02 Get requested addr 0x08x 08x for illegal Item ID 0x 08x Yes 08 03 Get requested addr 0x 08x for invalid subrange Item ID 0x 08x Yes 08 06 Put requested addr 0x 08x for invalid subrange Item ID 0x 08x Yes 08 07 Illegal data interface usage from addr 0x 08x Yes 96 Hypercom Corporation Time Zone Table for SNMP
17. Issued when an undeliverable non routable message is discarded based on discard option set or loss of terminal with transaction in flight Invalid Host Message 6 trapInvalidHostMessage Issued when an improperly formatted message is received from a host IN tact 1101 Software Configuration Guide 93 Trap Definitions Trap File Name Description Switched to Alternate Host 7 trapSwitchedToAlternate Issued when switching to alternate IP address due to loss of keep alive or loss of TCP session when in permanent TCP mode Invalid Terminal Message 8 trapInvalidTerminalMessage Issued when an improperly formatted message is received from a terminal Terminal Poll Lost 9 trap TerminalPollLost Issued when a transition from receiving responses to SDLC poll to no response is detected Terminal Poll Restored 10 trap TerminalPollRestored Issued when a transition from no poll response to receiving a poll response is detected Admin Logged In 11 Admin Logged Out 12 trapAdminLoggedIn trapAdminLoggedOut Issued whenever anyone logs in to the IN tact 1101 using the admin User ID and password Issued whenever admin logs out of the IN tact 1101 Admin Password Changed 13 trapAdminPasswordChanged Issued whenever the password for the User ID admin is changed Session Timed Out 14 Maximum Failed Login Attemp
18. Rome Europe Amsterdam 26 Stockholm Vienna GMT 01 00 Belgrade Bratislava Budapest Europe Belgrade 27 Ljubljana Prague GMT 01 00 Brussels Copenhagen Madrid Europe Brussels 28 Paris GMT 01 00 Sarajevo Skopje Warsaw Zagreb Europe Sarajevo 29 GMT 01 00 West Central Africa Africa Bangui 30 GMT 02 00 Athens Istanbul Minsk Europe Athens 31 GMT 02 00 Bucharest Europe Bucharest 32 GMT 02 00 Cairo Africa Cairo 33 GMT 02 00 Harare Pretoria Africa Harare 34 GMT 02 00 Helsinki Kyiv Riga Sofia Tallinn Europe Helsinki 35 Vilnius IN tact 1101 Software Configuration Guide 97 Time Zone Table for SNMP Time Zone Displayed Name Numerical Identifier GMT 02 00 Jerusalem Asia Jerusalem 36 GMT 03 00 Baghdad Asia Baghdad 37 GMT 03 00 Kuwait Riyadh Asia Kuwait 38 GMT 03 00 Moscow St Petersburg Volgograd Europe Moscow 39 GMT 03 00 Nairobi Africa Nairobi 40 GMT 03 30 Tehran Asia Tehran 41 GMT 04 00 Abu Dhabi Muscat Asia Muscat 42 GMT 04 00 Baku Tbilisi Asia Baku 43 GMT 04 30 Kabul Asia Kabul 44 GMT 05 00 Ekaterinburg Asia Yekaterinburg 45 GMT 05 00 Islamabad Karachi Tashkent Asia Karachi 46 GMT 05 30 Chennai Kolkata Mumbai New Asia Calcutta 47 Delhi GMT 05 45 Kathmandu Asia Katmandu 48 GMT 06 00 Almaty Novosibirsk
19. Table of Contents vi Hypercom Corporation Chapter 1 Introduction Product Overview The Hypercom IN tact 1101 is an IP gateway device that provides protocol conversion and secure managed connections for Hypercom Point of Sale POS terminals The product is used to convert transactions on a Hypercom POS LAN HLAN to Internet Protocol IP transactions over Ethernet UTP The IN tact 1101 allows you to use your current POS LAN and take advantage of a DSL or cable modem Ethernet connection to access a host using TCP IP protocol The IN tact 1101 is designed to require no programming by the end user All configuration is done via software prior to delivery at the point of installation The IN tact unit is shipped from the factory with a default software configuration Further software configuration such as unique IP addresses are usually determined and loaded to flash memory by a deployment center or other customer support group The unit is then sent to the point of installation where final installation consists of simply connecting the unit to power and to the existing network structure Product Features Basic product features include e Connects up to 16 Hypercom terminals via the RS 485 LAN HLAN standard at 19 2kbps or 4800bps e Supports Hypercom TPDU multi host concepts to route transactions via multiple TCP IP sessions e Delivers redundant TCP IP connection to backup host destinations e Provides 10 100Mbps aut
20. and server solutions that help merchants andi financial institutions generate revenues and increase profits Headquartered in Phoenix Arizona Hypercom s card payment terminal network and server solutions are leading the transformation of electronic payments in mor than 100 countries
21. assigned to the IN tact 1101 in order to contact it for configuration This will have to be done through DHCP you cannot determine a randomly assigned IP address from the IN tact 1101 Required Fields and Validation of Entries Ata minimum you are required to configure at least one host address with a valid IP address or URL and one terminal Otherwise an error message indicating an invalid configuration appears when you attempt to save the configuration Error messages will continue to appear informing you of what is needed until you have configured at least the minimum the IN tact 1101 needs to operate In general validation of individual entries is not performed you need to check your entries to make certain they are correct IN tact 1101 Software Configuration Guide 9 Configuring the IN tact 1101 Configuration Procedure Materials Required You will need the following in order to configure the IN tact 1101 e A laptop or desktop PC with Internet browser Microsoft Internet Explorer version 5 0 or higher Other browsers are not currently supported e Two standard Ethernet cables any length one to connect your PC to the hub the other to connect the hub to the IN tact 1101 e Access to a hub for connections to the PC and IN tact 1101 unit e IN tact 1101 and power supply connected to standard AC power outlet Operating System Requirements Windows 2000 Service Pack 3 or higher should be installed on the compute
22. configuration options The configuration is saved to persistent memory Any changes are immediately applied you are not required to reset the device in order for your changes to take place Event Log View On the navigation tree click Diagnostics gt Event Logging gt View The Event Log View screen appears go EXPORT REFRESH KI HELP Current Event Log Data Warning Warning Warning Warning Warning Warning Warning Warning Warning Warning Warning Warning Warning Warning Warning Warning Warning Warning Warning 2004 10 21 2004 10 21 2004 10 21 2004 10 21 2004 10 21 2004 10 21 2004 10 21 2004 10 21 2004 10 21 2004 10 21 2004 10 21 2004 10 21 2004 10 21 2004 10 21 2004 10 21 2004 10 21 2004 10 21 2004 10 21 2004 10 21 11 Lis x Bea AO 11 Las Lis ES 11 ois 11 11 Lk 1l Lis 11 11 11 11 11 40 04 40 09 40 14 40 19 40 24 40 29 40 34 40 39 40 44 40 49 40 54 40 59 41 04 41 09 41 14 41 19 41 24 41 29 41 34 ETH ETH ETH ETH ETH ETH ETH ETH ETH ETH ETH ETH ETH ETH ETH ETH ETH ETH ETH Cannot Cannot Cannot Cannot Cannot Cannot Cannot Cannot Cannot Cannot Cannot Cannot Cannot Cannot Cannot Cannot Cannot Cannot Cannot create create create create create create create create create create create create create create create create create create create session session session session session s
23. detail in this section System Terminal Port Host Port Dial Backup Status functions allow you to monitor IN fact 1101 operations and view statistical information about transactions response times terminal activity and uptime This can be useful information when monitoring performance or when troubleshooting possible problems The screens within the Status portion of the navigation tree are e System At a glance information about the operational status of the system and terminals as well as detailed product information such as part numbers and firmware revisions e Terminal Port Detailed information about the terminals including response time measurements e Host Port Detailed information about traffic to host processors including the number of transactions routed to each NII e Dial Backup Detailed information about the current status any errors and traffic associated with the dial backup link IN tact 1101 Software Configuration Guide 57 System Status Screen System Status Screen On the navigation tree click Status gt System The System Status screen appears Current Status Current Mode System Time Uptime Terminals Enabled Terminals Active Host Ports Enabled Product Part Number Platform Part Number Serial Number Hardware Part Number Firmware Name Firmware Part Number Build Date Time Build Number File Size bytes REFRESH KI HELP PRINT October 21 2004
24. ehh he Ee Ee 67 Event Loggins elU k EE 68 Event Log View eege Eed Nee EE e 69 Event Log Message Table tesch gd Deeg Egger pace vonsatueees 70 Chapter 7 Configuration Examples EEN eege e Ee EE 75 System Identification Managed ENNEN 76 Ethernet Port Settings Minimal pccisesiaccausstaccathedetieeadvccotenysdeadebixkoban pid mteiannanonkehatemeerssaetigestans 77 Ethernet Port Settings Managed sze2edetgugkueEERAE Eed annteadeueede nar bentbiatg aapietedeantee 78 Host Processor Setup Minimal with Single Host 79 Host Processor Setup Minimal with Multiple Hosts 82 Transaction Routing Minimal eegne ed edd 86 Merchant Terminal Setup Minimal sssssssssssssesssssnrrssrrrnrerrnnrsrnrressrrrnsettrntternnttsstrrssetrnnnernnn nennen 87 SNMP Setups dE Le e REH 88 Determining the NII Value from a Terminal 89 iv Hypercom Corporation Table of Contents Performing a Hex DUMP nrinn EENS 90 Determining the NIIs in Use ix ciecc nines cask ayidedachdaccceack sev vaat scactuledex ees Uonnigiatads Me aagegeneets 90 Chapter 8 SNMP Traps UIC ve ee ee 91 NMP USAGES EEN 92 Changing KO e EI e WEE 92 Setting the configEditionControl Variable 93 Trap Definitions eer eege ee 93 SNMP Variables Used for Setting Time 94 System Error CodeS eege SEENEN E 95 TimeZone Table for SNMP cicctiedacsester eragereecht ees 97 Ne EUR euer E EE E A TE E T 99 IN tact 1101 Software Configuration Guide v
25. five minutes of no activity The user is logged out Any changes made to that point are discarded unless Apply and Restart has been used to commit the changes to persistent memory However there may be situations in which you want to disable the timeout completely or set it to a different value For example a direct always on connection to the web server or while working with or configuring the device The IN tact 1101 automatically logs you out of the web server interface when you close the browser window However if the web session timeout feature is disabled the session remains open For example if you browse to other sites while configuring the IN tact 1101 it may appear that another session is already in progress when you return to the IN tacfs address It is important to understand that only one user may be logged in to the IN tact 1101 web server interface at any given time For example assume that User 1 has already logged in and has a session in progress When User 2 attempts to log in the IN tact Login screen displays with a red message stating Another user is logged in If you continue their session will expire immediately If User 2 continues to enter the password and log in at this point User 1 is logged off and that session is closed A new session is started for User 2 User 1 will see a message 24 Hypercom Corporation Configuration Screens Configuring the IN tact 1101 stating Your session is no longer
26. if it is on System Time Uptime Shows you the current time set for the IN tact 1101 Total time that the device has been powered on and operating Terminals Enabled Indicates the number of terminals configured Terminals are configured on the Terminal Port Settings screen Terminals Active Indicates the number of configured terminals that are responding to poll and operating correctly For more detailed information see the Terminal Status screen Host Ports Enabled Indicates the number of host port connections that have been enabled Product Information Product Part Number Part number the combination of hardware and software of the IN tact device Platform Part Number Part number of the complete IN fact 1101 without a firmware load Serial Number Unique serial number of this IN oct device Hardware Part Number Part number of the base printed circuit board within the IN tact 1101 Firmware Name Filename of the firmware currently loaded on the IN fact 1101 Firmware Part Number Version of the firmware currently loaded on the IN tact 1101 Build Date Time When the firmware was compiled Build Number Reference number assigned to the firmware File Size bytes Actual size of the image file in bytes IN tact 1101 Software Configuration Guide 59 Terminal Port Terminal Port On the navigation tree click Status gt Term
27. if there is an error with this operation 50 Hypercom Corporation System Operations Screen System Operations Screen On the navigation tree click Control Panel gt System Operations The System Operations screen appears KI HELP PRINT E IN tact System Operations Functions October 21 2004 Restart Device Restore Previous Configuration Return to Configuration Defaults Return to Factory Defaults Enable HLAN Install Mode Use this screen to perform various reset functions on the IN tact 1101 Field Button Description Restart Device Click to perform a hardware reset of the IN tact 1101 This is the same as a system reboot and causes the IN tact 1101 to reload all configured information as if you powered off then back on Restore to Previous Click to reload the last known configuration The IN fact 1101 Configuration maintains a copy of the last known configuration as a backup If you have made configuration changes and something is not working correctly click this button to reload the last known configuration Return to Configuration Defaults Use this button to completely erase the current and backup configuration files The IN tact 1101 will then perform a restart A new configuration file based on all of the default settings is built and used to load the unit This operation differs from Revert to Factory Defaults as no other files are affected If you have upgraded firmware
28. in length calculation Figure 6 Permanent Mode Settings Screen Field Button Description NII NII currently being configured Description The processor currenlty being congifured Include length field in length The first two bytes of the POS LAN Header are a length indicator calculation This option determines whether or not these first two bytes are included as part of the length calculation This option should be set to match host processor configuration IN tact 1101 Software Configuration Guide 85 Transaction Routing Minimal Transaction Routing Minimal Each IN tact 1101 should be provisioned with a standard set of routing rules APPLY AND SAVE AND Default NII 021 Routing Mode For Known NIIs Route to embedded NII Routing Mode For Unknown NIIs Route to default NII Send Initialization Requests To Term Master gt Recognize Processing Code 92 As Transaction gt Recognize Processing Code 94 As Transaction gt The rules determine how transactions will be routed between the terminal and host e The default NII value is needed to supply a single destination to where all transactions that cannot be matched to an NII defined in the Host Processor settings should be routed This must match one of the configured Host NII values e The route to embedded NII selection provides to the ability to match the NII received from the terminal to the host destination selected to receiv
29. it is untouched and still used However you will have to reset the password for the device IN tact 1101 Software Configuration Guide 51 System Operations Screen Field Button Description Restore to Factory Defaults Click to erase the current configuration any upgraded firmware and restore all settings to those as shipped from the factory WARNING Use the previous two options only as the last resort Performing these operations erases all IP addresses and other information and the IN tact unit will have to be completely reconfigured before it can process any transactions If the unit is ina remote location it may be necessary to return it to the deployment center for reconfiguration Enable DHCP is restored as is the default IP address of 192 168 1 20 Enable HLAN Install Mode This is an optional mode of operation used for installation testing of connected terminals prior to making connections to the host processor It allows you to verify the integrity of your HLAN and terminals before sending any live transactions to the host Installation mode should always be disabled before beginning normal operations 52 Hypercom Corporation Set Date Time Screen Set Date Time Screen On the navigation tree click Control Panel gt Set System Time The Set System Date Time Function screen appears Kl HELP PRINT E IN fact set System Date Time Function October 21 2004 It i
30. set the configEditionControl value to applyCfgChanges This tells the SNMP agent to validate the cached configuration and if successful commit it to flash Before committing a configuration to flash it is validated If correct it is saved and the device resets If there is a problem with the validation the MIB variable lastSNMPError contains the error code and the MIB variable lastSNMPErrorString contains the corresponding error message You can obtain these values using SNMP Get requests The SNMP agent keeps the cached configuration in memory so you can review and fix the problem then try to commit again 92 Hypercom Corporation Trap Definitions Setting the configEditionControl Variable Once the configEditionControl variable is set to editing it cannot be set to the same value A second request to do so will fail This mechanism helps avoid collisions by different managers when changing a configuration You can also get the current value for this variable to verify that no one else is using the SNMP interface for configuration changes The configEditionControl variable can also be set to discardCfgChanges to make the SNMP agent disregard any changes cached so far If the period of time specified by the timer elapses without any new SNMP Set request received by the SNMP agent all of the changes cached so far are disregarded and configEditionControl is changed to noAction automatically
31. this can be changed during configuration to be up to an hour You can also completely disable the timeout feature It is suggested that you gather all configuration information such as terminal CU addresses host processor configuration IP address etc before you begin the configuration process If there is no activity within a four minute period the following warning appears SI IN tact Warning Microsoft Internet Explorer SE Your session is about to time out Any unsaved changes will be lost Please press OK to continue the session o NOTE If you have multiple applications open it is possible that the warning may not appear in your foreground and could be hidden behind another window We recommend keeping the Web Server interface maximized on your screen If you click OK in the warning the timer resets and a new five minute no activity countdown begins The warning remains for one minute If you do not acknowledge it within that time your session expires and the following message appears Microsoft Internet Explorer EN N Your session has expired You need to log in again You are now required to log in to the device again If you time out due to no activity during the configuration process your settings are not saved and you will have to start over If you are viewing the online Help the session timer continues to run The IN tact 1101 automatically logs you out of the Web Server interface when you close t
32. to the range of 1024 through 1039 Restriction is disabled by default Note Click Save and Continue or Apply and Restart as appropriate Keep in mind that your changes are not written to persistent memory until you click Apply and Restart 22 Hypercom Corporation Configuration Screens Configuring the IN tact 1101 Security Settings Screen On the navigation tree click IN tact Setup gt System Setup gt Security The Security Settings screen appears Li APPLY EI CANCEL KI HELP PRINT User Name a amin Old Password fewer OSC New Password pr o Retype New Password pe SSCS This screen is used to set IN tact 1101 security features It also appears the first time you log in to the device with the default password If you have already set the password you can skip this screen and continue with configuration You can change the IN tact 1101 password whenever necessary There is one default user name for log in admin and it cannot be changed There is no default time period for password expiration the password you set remains valid until it is changed Password guidelines e A minimum of eight characters are required maximum of 32 characters e Any combination of characters is permitted e Mixed case upper and lowercase is permitted e Default password is 12345678 To change the password 1 Type the current password in the Old Password field For security purposes your entry will appear as a serie
33. to trust View the certificate to determine whether you want to trust the certifying authority Lei The security certificate date is valid The name on the security certificate is invalid or does not match the name of the site Do you want to proceed View Certificate 6 Click Yes to continue The Login screen appears e f you click No the Security Alert window closes and the login process is cancelled e f you click View Certificate the Certificate Information window appears IN tact 1101 Software Configuration Guide 11 Configuring the IN tact 1101 Configuration Procedure Certificate BE General Details Certification Path Certificate Information This CA Root certificate is not trusted To enable trust install this certificate into the Trusted Root Certification Authorities store Issued to Network systems Issued by Network systems Valid from 1 28 04 to 1 23 24 This window is displayed by Internet Explorer and allows you to view certificate details and install a certificate on your computer To install the Hypercom certificate on your machine click Install Certificate and follow the instructions presented by the Import Certificate wizard IN 2act 1101 E IN taci Login To access and configure your IN tact 1101 device you need to log in You are connected to Device ID 0326 Please enter your password Username admin Password 7 On the Login screen en
34. using the IN tact 1101 IP address 2 Configure the IN tact 1101 including e Enable Dial Backup e Disable DHCP e Be sure you have the proper initialization string for your modem type e Set to Immediate Mode if you want the connection to dial without waiting for a transaction e Set to Inactivity Disconnect Timer to zero if you want the connection to stay up indefinitely The recovery timer becomes meaningless when no Ethernet cable is attached 3 If set to Immediate Mode when the idle timer expires the IN tact will immediately dial 4 Click the Apply and Restart button The device will restart and dial mode will be initiated when set to Immediate Mode IN tact 1101 Software Configuration Guide 5 Software Information Operation without an Ethernet Connection 6 Hypercom Corporation Chapter 3 Configuring the IN tact 1101 Overview No CD ROMs or diskettes are required to configure the IN tact 1101 All configuration is done via a resident Web Server application or alternately through a SNMP manager Initial configuration can only be accomplished via the Web Server application SNMP is disabled by default You can connect to the Web Server application using an Internet browser After logging in to the unit you can use a series of screens to configure the unit to match both the terminal configuration and desired network settings at the point of installation When all configuration is complete you must save the
35. 0 100 1 The Overview screen is your starting point on the IN tact 1101 and appears whenever you log in to the device or click Overview on the navigation tree It provides a quick overview of current settings along with identification information to help you confirm that you are connected to the correct device The Overview screen is read only there are no fields or required entries Some of the information shown here is the result of your setting on other screens Field Description IN tact Model Hypercom model number of the unit This number is important because there are several models within the IN tact product series This number cannot be changed Description Free form description of the IN tact device This information comes from the System Settings screen and can be as descriptive as you wish Device ID A free form alphanumeric value up to 32 characters entered on the System Settings screen to help identify this IN tact 1101 from others on your network Each IN fact 1101 should be assigned a unique Device ID Location This is the physical location or point of installation for this device such as South Phoenix Store or Store 632 This information is entered on the System Settings screen IN tact 1101 Software Configuration Guide 17 Configuring the IN tact 1101 Configuration Screens Field Description Contact This can be the name of the administrator support group
36. Asia Almaty 49 GMT 06 00 Astana Dhaka Asia Dhaka 50 GMT 06 00 Sri Jayawardenepura Asia Colombo 51 GMT 06 30 Rangoon Asia Rangoon 52 GMT 07 00 Bangkok Hanoi Jakarta Asia Bangkok 53 GMT 07 00 Krasnoyarsk Asia Krasnoyarsk 54 GMT 08 00 Beijing Chongqing Hong Kong Asia Hong_Kong 55 Urumqi GMT 08 00 Irkutsk Ulaan Bataar Asia Irkutsk 56 GMT 08 00 Kuala Lumpur Singapore Asia Kuala_Lumpur 57 GMT 08 00 Perth Australia Perth 58 GMT 08 00 Taipei Asia Taipei 59 GMT 09 00 Osaka Sapporo Tokyo Asia Tokyo 60 GMT 09 00 Seoul Asia Seoul 61 GMT 09 00 Yakutsk Asia Yakutsk 62 GMT 09 30 Adelaide Australia Adelaide 63 GMT 09 30 Darwin Australia Darwin 64 GMT 10 00 Brisbane Australia Brisbane 65 GMT 10 00 Canberra Melbourne Sydney Australia Canberra 66 GMT 10 00 Guam Port Moresby Pacific Guam 67 GMT 10 00 Hobart Australia Hobart 68 GMT 10 00 Vladivostok Asia Vladivostok 69 GMT 11 00 Magadan Solomon Is New Asia Magadan 70 Caledonia GMT 12 00 Auckland Wellington Pacific Auckland 71 GMT 12 00 Fiji Kamchatka Marshall Is Pacific Fiji 72 GMT 13 00 Nukuialofa Pacific Tongatapu 73 98 Hypercom Corporation IN tact 1101 MIB IN tact 1101 MIB The MIB used by the SNMP agent within the IN fact 1101 can be downloaded from the Hypercom website at http www hypercom com It is in the Products IP Gateway device section of the site
37. Button Description Include TPDU The TPDU is the next five bytes of the POS LAN Header and includes information used for routing purposes This option determines whether or not these five bytes are included as part of the header This option should be set to match host processor configuration Use STX ETX Wrapper Use this checkbox to enable Start of Text STX and End of Text ETX wrappers if required by the host This option is used primarily for hosts that don t run Visa protocol but want to use async framing Discard ACKs Use this checkbox to discard any ACKs sent by the terminals rather than sending them to the host This option is used primarily for hosts that don t run Visa protocol but want to use async framing Primary Host Address Destination address of the hosting LAN server Primary Port Assigned socket to which all TCP traffic will be sent Alternate Host Address Optional entry that defines where to route transactions in the event the primary IP URL address is unavailable Alternate Port Socket associated with the alternate IP address NoTE Because this is an HTTP connection type Connection Mode is not used for this processor 84 Hypercom Corporation Host Processor Setup Minimal with Multiple Hosts E IN fa t Permanent Mode Settings January 5 2005 To configure your Permanent Mode Settings please use the fields below w 022 Description Acme Processing I Include length field
38. Hanging Up 12 The modem is in the process of disconnecting TABLE 5 2 Failure Codes Status Message Explanation 0 Normal operation 100 Unable to initialize modem Check modem initialization string 101 PPP negotiation failed Check CHAP PAP settings along with user ID and password 102 Modem dialing failed no additional information Enable DBU debug messages and check Event Log for more information 103 Modem reported No Carrier 104 Modem reported Error 105 Modem reported No Response within 45 seconds 106 Modem reported No Dial Tone 107 Modem reported Busy 108 Modem reported No Answer IN tact 1101 Software Configuration Guide 65 Dial Backup Status 66 Hypercom Corporation Chapter 6 Diagnostics Overview The IN tact 1101 provides event logging in order to help you isolate and troubleshoot specific events that occur on the terminal network An event is an asynchronous message generated by the system when it encounters a specific situation The event message contains the severity of the situation and a description Keep in mind that not all events captured in the Event Log indicate a problem many are part of normal operation Additionally some events may be transient while others are persistent The Event Log provides a window in which to view what is happening and make a determination about any action
39. II 03X Warning Yes Restored primary host for NII 03X Info No IN tact 1101 Software Configuration Guide 73 Event Log View 74 Hypercom Corporation Chapter 7 Configuration Examples Overview This section provides examples of how to configure the IN tact 1101 to meet various needs The examples assume a basic knowledge of the IN tact 1101 purpose and illustrate the versatility of the product They are not intended to be a replacement for the actual steps required to configure the device Complete configuration details including step by step instructions are contained elsewhere in this document The screen examples on the following pages illustrate the ease of configuring the IN tact 1101 via its Web Server application Two basic scenarios are identified e Minimal Configuration of the items shown is the minimum requirement for the IN tact 1101 to operate and process transactions e Managed Configuration of the items shown is optional and only required if the IN tact 1101 is to be managed via SNMP and or a web browser IN tact 1101 Software Configuration Guide 75 System Identification Managed System Identification Managed This screen allows unique descriptions to be defined for each IN tact device This information is essential when multiple IN tact devices are deployed on a network in order to identify each of the devices The information entered is returned in a status display when brow
40. Merchant Link Host Settings Screen sote pchcduneh wenn meee dada eneecen 43 IN tact 1101 Software Configuration Guide iii Table of Contents Transaction Settings Screen EE 44 Chapter 4 Control Panel CQVEVIO WS ebe 45 File Management Functions onpassend Set a ttanetiedeesteseas 46 Loading E Glenn EE 47 Exporting Firmwareto aPC cicadsersete fatale cat aed taale Gus lea ata ted thats 47 Loading a Configuration to the IN tact 1101 ooo e eee eeeeeeeeeeeeeeeeneeeeeeeeaaeeeeeeeaeeeeeeeeeeeeeeseaaeeees 48 Exporting a Configuration toa PO csecciuiccisseutoieese neues edeecaiitntak eel eae 48 Loading SSL Server Certificates to the IN tact 1101 oo eee eceeeeeeeeeeeeeeeseesetaeeeeeeeeeees 48 Deleting an SSL Server Certificate from the IN tact 1101 ooo eceeeeececeeeeeseeettteeeeeeeeeeees 50 Load ae Client Key tO deene sidan cera tetracaine Eege ee 50 System Operations Screen eege 51 Set Date Time Sereen beige ERR ae ARE aE KE E ERa Eae pE EEKE EAE Raa AE TREE EnA 53 Clear Statistics Screghi EE 54 Ee Getters eege eege 55 Chapter 5 Status COVOINIOW gedet sates it AEAN voce indy rE Aaa a edi etalncunesaanata Methane sdaumumueeenedacactateeatntietatas 57 System Status Screen merepi enin caves deeteadaledagesiandheensadecdenesusde Eae Ea A E ERE Shale ARE EEEE 58 terminal POM sired de ebe a a r AEN aT E A e a a TN 60 Host Port Status EE 61 Eror Gds etetegeeeeee Eed 62 RER TE 63 Chapter 6 Diagnostics ENEE idea
41. Software Configuration Guide Part Number 940433 001 Copyright 2004 by Hypercom Corporation All rights reserved Printed in the United States of America This publication is propriety to Hypercom and intended solely for use by Hypercom customers It may not be reproduced or distributed for any purpose without the written permission of Hypercom The information Hypercom furnished in this publication is believed to be accurate and reliable However Hypercom assumes no responsibility for its use Hypercom also reserves the right to make changes to the publication at any time without notice Trademarks Hypercom Term Master and the Hypercom logo are registered trademarks of Hypercom Corporation IN tact is a trademark of Hypercom Corporation Hypercom has attempted throughout this publication to distinguish proprietary trademarks from descriptive terms by following the capitalization style the manufacturer uses Every effort was made to supply complete and correct information Any error in identifying or reflecting any proprietary marks or notices is inadvertent and unintentional Acknowledgements This product includes software developed by the University of California Berkeley and its contributors This product includes cryptographic software written by Eric Young eay cryptsoft com ii Hypercom Corporation Table of Contents Chapter 1 Introduction Neie rer de EE 1 Nee ierg EE 1 Ier TINS Eege Ge ege gg 2
42. TP Servers You have the option of configuring up to two NTP servers a primary and an alternate The value entered can be an IP address or a domain name Time Synchronization Interval Interval hours Time is synchronized on start up then periodically according to the interval configured you specify in this panel The interval is specified in hours from 1 through 24 with 24 being the default Time synchronization can be requested whenever necessary by clicking Synchronize Now This button is only present if you have enabled SNTP and restarted the device A message displays to inform you that the time synchronization process can take up to 40 seconds as a valid NTP server is contacted The result failure or success is displayed on this page An SNMP trap is generated when start up time synchronization fails After that a failed synchronization attempt generates an event with no SNMP trap If successful the new time is also displayed A successful manual synchronization resets the synchronization interval In other words the countdown until next synchronization is reset to zero at the time you click Synchronize Now If you are using a SNMP manager to set time synchronization set your SNMP manager timeout to be at least 45 seconds to allow adequate time for this operation to take place Time will be synchronized with the first server that successfully responds to the request An event is recorded stating that time has been
43. TP time must be reset after any restart of the device Time on the IN tact 1101 is only valid while the device is powered on and operating In other words if you power off or reset the device time will have to be reset in order to be current The IN tact 1101 defaults the date and time to the date of the firmware build whenever time is reset IN tact 1101 Software Configuration Guide 53 Clear Statistics Screen Clear Statistics Screen On the navigation tree click Control Panel gt Clear Statistics The Clear Statistics Function screen appears KI HELP PRINT gt IN tact Clear Statistics Function October 21 2004 Clear All Statistics Use this screen to permanently remove all current statistical data from the IN tact 1101 This can be useful when troubleshooting problems and you wish to collect fresh statistical data When you click Clear All Statistics a confirmation message displays Clicking OK causes all statistical data to be permanently removed Clicking Cancel leaves all statistical data unchanged NoTE Clearing statistics does not interrupt normal operations 54 Hypercom Corporation Dial Backup Dial Backup On the navigation tree click Control Panel gt Dial Backup The Dial Backup Functions screen appears FP neve CL PRINT October 21 2004 To manually dial the primary or the alternate host processor please use the fields below Primary ATD Alternate Di
44. This can be valuable when making a single change to the configuration However because of the time it takes to restart the device it is more practical to use Save and Continue if you are making multiple changes You must use this button after making a series of changes in order to save them In a few cases like changing passwords and event logging settings this button is labeled Apply rather than Apply and Restart In these cases your changes are applied immediately and you do not have to restart the device However all configuration changes require that the changes first be written to persistent memory then the device restarted in order for your changes to become effective e Save and Continue This button saves your changes in temporary memory and allows you to continue on to other settings screens without immediately restarting the device After all changes are made you must click Apply and Restart in order to write the changes to persistent memory This is valuable when initially configuring the device or making multiple changes If you time out due to no activity during the configuration process these temporary settings are not saved and you will have to start over NoTE On screens that feature advanced or related options on a second screen any changes made on the first screen are temporarily saved when you click Edit or Advanced to access the second screen You must still use Apply and Restart in order to write the changes to persiste
45. Transaction Uptime Cumulative time that PPP has been connected IN tact 1101 Software Configuration Guide 63 Dial Backup Status Field Button Description Last Modem Connect Speed The last reported connection speed of the modem This value is not reset when you clear statistics for the IN fact 1101 Inactivity Timer Disconnects The number of times the modem link was disconnected due to no transactions or inactivity Dial Attempts Total number of dial commands attempted Failed Dial Attempts Number of attempted dial commands that failed Failed Authentication Attempts Number of PPP negotiations that failed due to an invalid user ID or password Unexpected Disconnects Number of times the link was disconnected due to an unexpected condition or situation cable being removed power outage etc User Messages In Number of messages received from the host processor via the dial link This does not include Ethernet or SNMP traffic User Messages Out PPP IP Address The IP address assigned to the PPP interface Number of messages sent to the host processor via the dial link This does not include Ethernet or SNMP traffic Peer IP Address The IP address of the other end of the PPP link TABLE 5 1 Status Messages Status Message SNMP Code Explanation Dial Backup Feature Not Enabled 0 The feat
46. Use this series of checkboxes to enable any terminal address not being used You can also use this feature to temporarily disable a terminal that is not responding to poll if it is affecting network performance Description Type a brief text description of each terminal on the HLAN network such as Register 1 Drive thru etc 32 characters are accepted CU Address A listing of valid HLAN polling addresses Make certain that the Enabled checkbox is selected and there is a description for each terminal address in use at this location All unused addresses should be disabled so they are not polled NoTE Click Save and Continue or Apply and Restart as appropriate Keep in mind that your changes are not written to persistent memory until you click Apply and Restart 34 Hypercom Corporation Configuration Screens Configuring the IN tact 1101 Host Port Settings Screen On the navigation tree click IN tact Setup gt Application Setup gt Host Port The Host Port Settings screen appears APPLY AND SAVE AND Leip Rest lad Con rine NII Description Enabled Connection Type 021 Acme Processing Vv Standard Edit Joie PaymentMaster Vv vm Edit Joo D Standard Edit Joo D Standard Edit po ss C Standard Edit joor 8 Standard Edit Joo T Standard Edit E Standard zl Edit This is the first of three screens used to set up host pr
47. You can use this checkbox to temporarily suspend IN tact 1101 Software Configuration Guide 35 Configuring the IN tact 1101 Configuration Screens transactions to a processor for troubleshooting purposes or other reasons All IP addressing information remains intact When you are ready to resume sending transactions to a processor you have disabled click Enabled to resume normal operation 4 There are three Connection Types Standard HTTP and Merchant Link Use the drop down list to choose the appropriate type for this host processor then click Edit at the end of the row Note Click Save and Continue or Apply and Restart as appropriate Keep in mind that your changes are not written to persistent memory until you click Apply and Restart Any changes made on this screen are temporarily saved when you click Edit to access the next screen You must still use Apply and Restart in order to write the changes to persistent memory Standard Host Settings Screen Used when configuring connections not requiring HTTP protocol On the navigation tree click IN tact Setup gt Application Setup gt Host Port Select Standard connection type and click Edit Rp Renae Pea Description Acme Processing Connection Mode Permanent gt T Enable SSL Primary Host Address fii4 206 100 10 Primary Port aos See y OS Alternate Host Address 222 164 113 200 Alternate Port Lage SS The IN tact 1101 uses the addressing information enter
48. act 1101 1 From the File Management Functions screen click Browse next to the Load Configuration to IN tact field 2 Navigate to and select the configuration file cfg extension Click Open 4 Click Load to upload the file to the IN tact 1101 If an error occurs while loading the file a message in red appears below the field o If successful a message appears while the configuration file is loaded When finished the IN tact 1101 restarts 5 Log in to the IN tact 1101 again The old configuration file is saved as a backup configuration and the newly uploaded configuration file becomes the current configuration for the device NoTE Only the items listed under IN tact Setup are restored when a previous or imported configuration is loaded Passwords and Event Log settings are not imported with a configuration and must be set on each individual device Exporting a Configuration to a PC This function allows you to save the current configuration stored on the IN tact 1101 to your local machine To export a configuration to a PC 1 From the File Management Functions screen click Export next to Export Configuration To PC The configuration file is prepared for download 2 Select a path on your local machine in which to save the file 3 Click OK The file can now be loaded to other IN tact units as needed and modified or simply kept as a backup Loading SSL Server Certificates to the IN tact 1101 This fu
49. al backup operation is automatic when the IN tact 1101 detects that transactions cannot be Dial and Route Dial and Continue Routing Transactions Over Dial Transactions Over Link Ethernet Dial _oial_ Dial Dial Pial Dial routed via the Ethernet port However you can also manually control dial backup operation using this screen This can be useful for testing purposes during planned outages for maintenance or any other time you need to immediately control whether transactions are routed via IP or the modem If you opt to manually begin dial operations all of the timeout and trigger settings such as the Inactivity Disconnect Timer set on the Advanced Dial Backup Settings screen are still in effect and will apply to dial operations Field Button Description Primary This is the dial string to reach the primary host processor The dial string is set on the Dial Backup Settings screen Dial and Route Transactions over Dial Link Click Dial to immediately dial the primary processor establish connection and begin routing transactions via the modem Note Invoking this causes web and SNMP traffic to use the modem Dial and Continue Routing Transactions over Ethernet Link Click Dial to immediately dial the primary alternate host processor but do not switch transaction routing from IP to modem This is useful for testing purposes to make certain that the modem is working properly and connecting wi
50. anced gt Field Button Description MAC Address Normally not changed Static IP Address Reserved IP address Static Subnet Mask Reserved subnet mask Static Gateway Address Optionally this value can be defined if the ISP identifies it as needed In this configuration static addressing is used Static DNS Server Enter the IP address of the DNS server Enable DHCP Disabled by clearing the checkbox 78 Hypercom Corporation Host Processor Setup Minimal with Single Host Host Processor Setup Minimal with Single Host This is an example of a single host processor configuration for a fictional processor i e Acme Processing There are three screens involved with configuring a host processor Figs 1 2 amp 3 NII Description Enabled Connection Type foz1 Acme Processing Vv Standard Edris hh SE 1 fue Edit banj p p CTT Edit bir p nar edit banj p p ara Edit ba C N o nar Edit E Joo Standard Edit Standard Edit Figure 1 Host Port Settings Screen Single Host By restricting the table to a single host processor entry the end user terminals are expected to send all POS transactions to a single destination At lease one host processor must be defined Field Button Description NII The use of the NII value allows those terminals initialized with the same NII to be matched for transmi
51. anced and use Text Document as the associated file type from the drop down list You can click Change Icon to change the icon to one you will readily recognize Click New to open the New Action dialog or click Edit to open the Edit Action dialog if you 9 Type Open in the Action edit box click Browse and navigate to the folder where Notepad exe is located such as C WINNT system32 NOTEPAD EXE 1 in the edit box labeled with application used 10 Type C WINNT system32 NOTEPAD EXE to perform action 11 Click OK at each of the prompts to acknowledge and close the open dialogs The following table lists all of the events that can occur their severity level and whether or not an SNMP trap is generated because of the event SNMP traps are explained in Chapter 8 Event Log Message Table Event Log Message Text Severity Level SNMP Trap Event Logger Events Bad log message invalid subsystem 0x x Warning Yes Bad log message invalid ordinal 0x x for subsystem 0x x Warning Yes Kernel Event Assert failed in function s line d Error Yes SDLC Events Improperly formatted SDLC message received from address 02x Warning Yes Terminal 02x poll lost d Warning Yes Terminal 02x poll restored Warning Yes Unable to remove header prior to sending rx data to client Error Yes Initial offset too large for the buffer Error Yes Initial length
52. ansaction has been generated default Allow Terminal Program Downloads Click this checkbox to enable terminal program downloads while operating in dial backup mode By default this option is enabled However because terminal downloads can take some time to complete you may not want them to occur during dial sessions only via IP sessions NoTE Click Back Save and Continue or Apply and Restart as appropriate Keep in mind that your changes are not written to persistent memory until you click Apply and Restart IN tact 1101 Software Configuration Guide 31 Configuring the IN tact 1101 Configuration Screens Time Settings Screen On the navigation tree click IN tact Setup gt System Setup gt Time The Time Settings Screen appears APPLY AND SAVE AND Zh RESTART ed continue EJ canceL KH zie SL E IN tact Time Settings October 20 2004 Time Zone Configuration Time Zone GMT 07 00 Arizona z Clock will automatically adjust for daylight saving time changes NTP server s provided by DHCP Primary Server Alternate Server Search NTP servers in this order DHCP provided first then statically configured C Statically configured first then DHCP provided Time Synchronization Interval Interval hours 24 Use this screen to enable and configure SNTP timekeeping on the IN tact 1101 If enabled you will not be able to set system time for the device on the Set System Time s
53. ble or disable trap Read Only Community Enter the SNMP Read Only community string Read Write Community Enter the SNMP Read Write community string Click Save and Continue or Apply and Restart as appropriate Keep in mind that your changes are not written to persistent memory until you click Apply and Restart 26 Hypercom Corporation Configuration Screens Configuring the IN tact 1101 Dial Backup Settings Screen On the navigation tree click IN tact Setup gt System Setup gt Dial Backup The Dial Backup Settings screen appears _ Enable Dial Backup AT Initialization String AT Hang Up String MV Enable Primary Dial Primary AT Dial String Authentication Methods Allowed User Name Password Retype Password V Enable Alternate Dial Alternate AT Dial String Authentication Methods Allowed User Name Password Retype Password Advanced gt APPLY AND SAYE AND kh RESTART EP con TINUE EJ CANCEL PRINT ATEOYOQO amp CI amp D2 amp K0 amp M4 4 oo Reset to Default mg Sa Reset to Default M cHAP V pap M cHAP V pap The IN tact 1101 features dial backup capability in the event of ISP or other outage that affects the ability to process transactions via the device s Ethernet port A compatible modem must be physically connected to Port 1 RS 232 on the IN tact 1101 and a working telephone line connected to the modem in order to use the dial backup feature Supporte
54. c information relating to the trap SNMP Usage SNMP requests act on a variable per variable basis However in most cases you will want to modify multiple variable first then after all the changes are done submit the whole configuration and apply all of the changes at the same time To accomplish this the following provisions were made e SNMP Get requests are served from the actual configuration the device is using e SNMP Set requests are cached by the SNMP agent and retained until the configuration is committed e An additional MIB variable is included in the System Configuration group to let the user control the edition operation The variable name is configEditionControl and its possible values are noAction editing applyCfgChanges discardCfgChanges Changing a Configuration To begin a configuration change you can modify a variable in the System Configuration group The SNMP agent automatically changes the configEditionControl value to editing A timer starts to give you a period of time to use the SNMP interface for configuration changes This expires after 30 minutes of no activity A detailed explanation of this timeout feature is described below Another possibility is to manually set the configEditionControl value to editing before changing any other variable The resulting behavior is the same Once an edition has started you can modify as many variables as needed When all of the changes have been made
55. creen Instead the IN tact 1101 will keep time according to an NTP server 32 Hypercom Corporation Configuration Screens Configuring the IN tact 1101 Field Button Description Enable SNTP Click this checkbox to enable SNTP the device will automatically obtain current time from a SNTP server on the network You must Apply and Restart before this change will become effective SNTP is disabled by default Time Zone Configuration Time Zone Use this panel to select the time zone where the IN tact 1101 is located This is necessary for the device to correctly calculate local time based on the UTC time received from NTP server s Daylight saving time is automatically calculated based on your time zone choice The default time zone is Arizona GMT 07 00 NTP server s provided by DHCP If DHCP is enabled and the IN tact 1101 obtained NTP server information from it the first two NTP servers are displayed here and are available for time synchronization Search NTP servers in this order Use this panel to define the preferred search order for NTP servers Servers are contacted in the order you select The default search order is DHCP first then statically configured There are two choices e Try to connect to DHCP provided NTP servers first then statically configured servers e Try to connect to statically configured servers first then DHCP provided servers Static Configuration for N
56. creen It is provided as a reminder of which processor you are currently working with Description This is the description or name entered for this processor on the Host Port Settings screen It is provided as a reminder of which processor you are currently working with Include Length Field in Length The first two bytes of the POS LAN header are a length indicator This Calculation option determines whether or not these first two bytes are included as part of the length calculation This option should be set to match host processor configuration Click Back Save and Continue or Apply and Restart as appropriate Keep in mind that your changes are not written to persistent memory until you click Apply and Restart Any changes made on this screen are temporarily saved when you click Edit to access the next screen You must still use Apply and Restart in order to write the changes to persistent memory 38 Hypercom Corporation Configuration Screens Configuring the IN tact 1101 On Demand Mode Settings Used when configuring connections requiring a on demand connection mode On the navigation tree click IN tact Setup gt Application Setup gt Host Port Click Edit then select an on demand connection type Click Edit again E IN fa t On Demand Mode Settings 0 tober 20 To configure your On Demand Mode Settings please use the fields below ee ae Re Se EE EE E Description Acme Processing APPLY
57. d the IN tact 1101 sends a keep alive message on each host connection at intervals set by the keep alive timer Keep Alive Timer Seconds Enter the value in seconds between keep alive messages set to the host Five seconds is the minimum 600 seconds is the maximum Thirty seconds is the default value TCP Window Size Use the drop down list to select the size of the TCP window to be used Choose a value between 2KB and 8KB The default value is 2KB Number of Session Retransmits Use the drop down list to select the number of retransmissions allowed during a session The default value is 4 and should not be changed IN tact 1101 Software Configuration Guide 21 Configuring the IN tact 1101 Configuration Screens Field Button Description Session Inactivity Timeout Use the up and down arrows to set the number of seconds a session seconds should remain active after no activity is detected The default is 15 seconds The minimum setting is five seconds the maximum is 256 seconds Note This inactivity timer may have to be increased beyond the default setting to allow for larger messages particularly when slow baud rates are in use Restrict Source Port Range Use this checkbox to enable or disable restricting the range of source port values for on demand TCP connections By default source port values range from 1024 through 65534 Enabling this option restricts the source port values
58. d modems include US Robotics 5686e Hayes H08 15328 C e ZOOM 3048C IN tact 1101 Software Configuration Guide Configuring the IN tact 1101 Configuration Screens Other models of modems may also work with the IN tact 1101 However unlike supported modems certain status screens may not accurately reflect correct values Within the IN tact 1101 availability of the Ethernet port is constantly monitored Once dial backup is enabled any outage of the Ethernet port lasting longer than 5 seconds automatically triggers the IN fact 1101 to switch to dial backup mode Likewise dial backup is automatically disconnected based on a period of inactivity you specify once the Ethernet connection is restored This screen allows you to configure basic modem operation Use the Advanced button to display additional modem configuration options Field Button Description Enable Dial Backup Click this checkbox to enable dial backup operation By default this operation is disabled AT Initialization String Enter the initialization string for your modem This string is sent to the modem every time dial backup starts This string is sent to the modem every time dial backup starts Up to 128 characters are accepted in this field Ata minimum you must specify at least the command AT here you cannot have a blank initialization string The IN tact 1101 looks for the response to the attention command to determine the modem s current state
59. ddr 0x 08x Error Yes Dial Backup Events Unable to initialize modem using init string XX Warning No Unable to establish modem connection using dial string XX Warning No Unable to establish PPP connection using dial string XX Warning No Switched from test mode to normal dial mode Info No Dial backup subsystem started Info No Dial backup established using IP address XX Info Yes Dial backup disconnecting from IP address XX Info Yes SNTP Events SNTP not configured default date and time are currently in use Warning Yes Corrective action required No response from NTP server or server not found Using default date Warning Yes and time No response from NTP server or server not found Warning No System time has been synchronized per NTP host XX Info No Unable to translate NTP host name XX via DNS Warning No TXN Router Events Message sent to channel 02x Debug No Message received from channel 02x Debug No Transaction from channel 02x NII 03X routed to default NII Info Yes Transaction from terminal 02x no route to NII 03X message Warning Yes discarded Transaction memory full Error Yes 72 Hypercom Corporation Event Log View Event Log Message Text Severity Level SNMP Trap Transacton open error d Error Yes Mailbox full for NII 3X Error Yes Unable to route data from TCP for destination index 02X 02X Error Yes Invalid data from TCP Error Yes Using backup host for N
60. e if you select the Warning level both Warning and Error level events will be captured but not Info or Debug level events Error In most cases these events will have some impact on operations and transactions may not be processing correctly Error events usually requires an interaction or attention on your part Some error events should be exported and forwarded to Hypercom for analysis as they may indicate a firmware problem Warning These events are indications that should be monitored They do not necessarily indicate a failure but cover operations like polls being lost and then restored Warnings often indicate a transient event Info These events simply provide information they are not indicative of a problem but are useful in analyzing what is happening with the device Debug These events are related to the internal operation of the IN tact 1101 and are not generally useful to anyone but system engineers These events record buffer allocations and memory addresses to analyze software operation within the device You may be asked to select this level of logging when working with Hypercom technical support Send To Click the Syslog checkbox to send the events to a system log at another location You must provide an IP address of where to forward the events 68 Hypercom Corporation Event Log View Field Button Description Apply Click when finished setting the Event Log
61. e event of an Ethernet outage Primary AT Dial String Enter any commands and the phone number to dial in order for the modem to establish contact with the primary host processor Up to 32 characters are allowed in this field This string must begin with ATDT or ATDP for pulse dialing 28 Hypercom Corporation Configuration Screens Configuring the IN tact 1101 Field Button Description Authentication Methods Allowed Click the CHAP and PAP checkboxes as necessary to match the authentication being used with this host processor Both are enabled by default User Name Password If authentication is being used enter both the User Name and Password to be transmitted in the appropriate fields Retype Password Type the password again in the Retype Password field to confirm the password Enable Alternate Dial Click this checkbox to enable an alternate dial string The IN tact 1101 will automatically attempt to contact this host processor if the primary modem connection is busy or unanswered Alternate AT Dial String Enter any commands and the phone number to dial in order for the modem to establish contact with the alternate host processor Up to 32 characters are allowed in this field This string must begin with ATDT or ATDP for pulse dialing NoTE Click Advanced Save and Continue or Apply and Restart as appropriate Keep in mind that your changes are not written
62. e that transaction e The Routing Mode for Unknown Nils allows a choice as to where to route those transactions that cannot be routed due to no NII match They can be routed to the default NII or simply discarded e The Send Initialization Requests To selection allows all initialization to be sent to Term Master or to a host processor e The Recognize Code 92 and Code 94 As settings should be left at default 86 Hypercom Corporation Merchant Terminal Setup Minimal Merchant Terminal Setup Minimal The site survey checklist provides the information needed to verify the number and location of the terminals in use at the merchant location APPLY AND SAVE AND Ep ace PNAS gt IN tact u Terminal Port Settings October 20 2004 Enabled Description Address KG FrontCounter1 30 EE ap KE JEront Counter 3 2 D KG Drivethu a C SEN P RE 34 1 WE ze CL 35 C ODO nn ae 8 C a e HLAN speed should be determined prior to installation and configured into the terminals during installation e The terminal addresses CU address conform to how each terminal will be configured during installation e Terminals are enabled by clicking in the Enabled checkbox IN tact 1101 Software Configuration Guide 87 SNMP Setup Managed SNMP Setup Managed The managed approach to provisioning allows the use of Simplified Network Management Protocol SNMP to be enabled APPLY AND SAVE Ano A IN tact SNMP
63. ed here to route transactions to the appropriate destination Both a primary and alternate IP address can be configured for each host processing function Contact the host processor to obtain the correct IP and port address for routing if unknown 36 Hypercom Corporation Configuration Screens Configuring the IN tact 1101 Field Button Description Nil This is the NII routing code entered for this processor on the Host Port Settings screen It is provided as a reminder of which processor you are currently working with Description This is the description or name entered for this processor on the Host Port Settings screen It is provided as a reminder of which processor you are currently working with Connection Mode Enable SSL Select either Permanent or On Demand from the drop down list A permanent connection is always on while On Demand establishes a host connection only when there is a transaction present to process Further options for the connection type can be defined by clicking the Edit button The options that display depend on the connection type selected Use this checkbox to enable Secure Socket Layer SSL if the host requires this type of encryption Primary IP Address Enter the primary IP address or URL of the processor Primary TCP Port Enter the primary port address of the processor Alternate IP Address Enter the alternate IP address or URL of the processor This is onl
64. een Field Button Description Description Use this field to define the device type IN tact 1101 or its purpose such as IP gateway for POS network The information you decide to include here is up to you up to 32 characters are accepted Device ID Enter a unique identifier for the device This is a free form alphanumeric value of up to 32 characters including spaces An entry is required here you cannot leave the Device ID blank or use only a space as an entry Location Enter the physical location or point of installation for this device such as South Phoenix Store or Store 632 Up to 256 characters are accepted Contact Enter the name of the administrator support group help desk or other entity that can be contacted for information about this configuration You might want to include a phone number or email address here Up to 256 characters are accepted NoTE Click Save and Continue or Apply and Restart as appropriate Keep in mind that your changes are not written to persistent memory until you click Apply and Restart IN tact 1101 Software Configuration Guide 19 Configuring the IN tact 1101 Configuration Screens Ethernet Port Settings Screen On the navigation tree click IN Settings screen appears tact Setup gt System Setup gt Ethernet Port The Ethernet Port APPLY AND SAVE AND E TEE Een Fee L To configure your Ethernet Port Settings please
65. eens Configuring the IN tact 1101 HTTP Host Settings Screen Used when configuring connections requiring HTTP protocol On the navigation tree click IN tact Setup gt Application Setup gt Host Port Select HTTP Connection Type and click Edit E IN fact HTTP Host Settings Decke 20 2004 To configure your HTTP Host Settings please use the fields below tee ce a eS rc 016 Description PaymentMaster V Enable SSL Ep EVER PES lem EECH I Include Two byte Message Length Header F Include length field in length calculation T Include TPDU T use TX ETX Wrapper I Discard ACKs Primary Host Address Primary Port Alternate Host Address Alternate Port 192 224 80 120 4096 224 424 100 60 The IN tact 1101 uses the addressing information entered here to route transactions to the appropriate destination Both a primary and alternate IP address or URL can be configured for each host processing function Contact the host processor to obtain the correct IP and port address for routing if unknown Field Button Description NII This is the NII routing code entered for this processor on the Host Port Settings screen It is provided as a reminder of which processor you are currently working with Description This is the description or name entered for this processor on the Host Port Settings screen It is provided as a reminder of which processor you are currently working with Enable SSL Use this c
66. enter here must match one of the hosts defined on the Host Port Settings screen or you will not be allowed to permanently save the configuration Routing Mode for Known Nils Use the drop down list to select whether transactions are routed to the host based upon the NII embedded within the transaction or are routed to the default NII specified above Note Selecting the Route to default NII option will route all transactions to the default NII regardless of other settings Routing Mode for Unknown Nils Use the drop down list to select whether unknown Nils are routed to the default NI specified above or are simply discarded when using embedded NII routing mode Only applies to embedded NII does not apply to default NII routing Send Initialization Requests to Use the drop down list to select whether initialization requests are sent to the host or instead sent to Term Master Recognize Processing Code 92 Use the drop down list to select whether you want code 92 to be As recognized as an initialization request or treated as a transaction Recognize Processing Code 94 Use the drop down list to select whether you want code 94 to be As recognized as an initialization request or treated as a transaction NoTE Click Save and Continue or Apply and Restart as appropriate Keep in mind that your changes are not written to persistent memory until you click Apply and Restart 44 Hypercom Corporation Chapter 4 Cont
67. ession session session session session session session session session session session session session session The Event Log View window allows you to see any events that have occurred and have been logged You must first set up event logging in order to capture specific event See the Event Logging Setup screen for details on what can be captured in the Event Log Specified events appear in the scrolling window of the Event Log View screen as they occur You must use Refresh to update the Event Log and bring the most current events into the window the Event Log is not automatically updated at any preset interval IN tact 1101 Software Configuration Guide 69 Event Log View Use Export to create a text file of the events in your browser window You can then save the file as necessary Use your browser s Back button to return to IN fact 1101 Event Log View screen after you save the file Notepad can be used for viewing the saved file but you must associate the dat file extension with Notepad in order to do so To configure the Notepad association for dat files Click the File Types tab If you have DAT file type registered go to step 6 Click Advanced to open the Edit File Type dialog ON OOK WD have Open action defined Click Start gt Settings gt Control Panel gt Folder Options Click New to open the Create new extension dialog type DAT in the edit box Click Adv
68. evice Destination address of the hosting LAN server Primary Port Alternate Host Address Assigned socket to which all TCP traffic will be sent Optional entry that defines where to route transactions in the event the primary IP URL address is unavailable Alternate TCP Port Socket associated with the alternate IP address Visa Protocol Choose whether to use Visa Transparent Full Transparent or Spoofed Mode to match host requirements 80 Hypercom Corporation Host Processor Setup Minimal with Single Host Dp eran PE B IN tact Permanent Mode Settings January 5 2005 Description Acme Processing I Include length field in length calculation Figure 3 Permanent Mode Settings Screen Field Button Description NII NII currently being configured Description The processor currenlty being congifured Include length field in length The first two bytes of the POS LAN Header are a length indicator calculation This option determines whether or not these first two bytes are included as part of the length calculation This option should be set to match host processor configuration IN tact 1101 Software Configuration Guide 81 Host Processor Setup Minimal with Multiple Hosts Host Processor Setup Minimal with Multiple Hosts This is an example of a multiple host processor configuration Three screens are used to define the host processors in use
69. five seconds automatically triggers the device to switch to dial backup mode Likewise dial backup is automatically disconnected based on a period of inactivity you specify once the Ethernet connection is restored The IN tact 1101 can be configured to operate indefinitely in dial mode if so desired Operating Modes The IN tact 1101 can operate in one of three different modes referred to as boot modes The boot mode is controlled by whether or not the unit s Reset button has been activated when power is applied A description of each of the operating modes is provided below NOTE If you have already configured the unit save your configuration before resetting or erasing the current configuration as described below See the File Management Functions section on page 46 for details on exporting importing a configuration file e Normal mode Upon applying power the IN tact 1101 loads the programmed application and performs all of its normal operating tasks The unit automatically boots and operates in this mode This is the normal mode of operation at the point of installation e Factory Default mode This mode can only be initiated by pressing and holding the Reset button on the back of the unit while applying power to the unit When this mode is initiated the boot loader software invalidates the downloaded application and all configuration data This process is called returning to factory defaults and remove
70. he browser window However if the web session timeout feature is disabled the session remains open For example if you browse to other sites while configuring the IN tact 1101 it may appear that another session is already in progress when you return to the IN tact s address It is important to understand that only one user may be logged in to the IN tact 1101 Web Server interface at any given time For example assume that User 1 has already logged in and has a session in progress When User 2 attempts to log in the IN tact Login screen displays with a red message stating Another user is logged in If you continue their session will expire immediately If User 2 continues to enter the password and log in at this point User 1 is logged off and that session is closed A new session is started for User 2 User 1 will see a message stating Your session is no longer valid Please log in again when they select a screen Any changes made by User 1 that have not been saved with Apply and Restart are discarded 8 Hypercom Corporation Before You Begin Configuring the IN tact 1101 IP Addressing You must determine whether to use static IP addressing or DHCP assigned IP addressing This is important because the unit is set to seek a DHCP address by default Before configuration the IN oct 1101 automatically tries to obtain a DHCP address three times when first powered on If a DHCP address is not found the unit reverts to and operate
71. he File Management Functions screen appears KI HELP PRINT Load Firmware Export Firmware To PC Load Configuration To IN tact Export Configuration To PC Load SSL Server Certificate To IN tact Delete SSL Server Certificate From IN tact Load SSL Client Key To IN tact SSL Client Key Password This screen is used to import and export files to from the IN tact 1101 This includes upgraded firmware configuration files and SSL certificates 46 Hypercom Corporation File Management Functions Loading Firmware Use this procedure to load and upgrade firmware for the IN tact 1101 This process interrupts normal operations The IN tact 1101 will automatically reset and load the new firmware once loading is complete To load firmware 1 Download the upgraded firmware to your local machine Contact Hypercom for further information on firmware upgrades On the File Management Functions screen click Browse next to the Load Firmware field to view a listing of the available firmware Navigate to and select the firmware upgrade file then click Open The path and filename now appear in the Upgrade Firmware field Click Load to install the new firmware on your IN tact 1101 The file is copied to a custom partition on the IN fact 1101 During the load process a pop up message appears informing you that the loading is in progress to the device cannot be access during the loading process If the
72. he device is powered on and is attempting to acquire an IP address NoTE Click Save and Continue or Apply and Restart as appropriate Keep in mind that your changes tent memory until you click Apply and Restart Any changes made on this screen are temporarily saved when you click Advanced to access the second screen You are not written to persis must still use Apply and Restart in order to write the changes to persistent memory 20 Hypercom Corporation Configuration Screens Configuring the IN tact 1101 Ethernet Port Advanced Settings Screen On the navigation tree click IN tact Setup gt System Setup gt Ethernet Port gt Advanced The Ethernet Port Advanced Settings screen appears IT Keep Alive Ep EVER PEG home EECH Keep Alive Timer seconds 30 TCP Window Size Number of Session Retransmits 4 X Session Inactivity Timeout seconds 15 RW Restrict Source Port Range Several additional settings are available by clicking Advanced on the Ethernet Port Settings screen These settings can be used to fine tune IN tact 1101 performance on your network Field Button Description Keep Alive Use this checkbox to enable or disable the keep alive features of the IN tact 1101 This feature is enabled by default During keep alive operation the IN fact 1101 holds an established connection open for specified amount of time before automatically disconnecting When enable
73. heckbox to enable Secure Socket Layer SSL if the host requires this type of encryption Include Two byte Message Length Header Use this checkbox to enable Hypercom s proprietary POS LAN header if required for this host connection This option is disabled by default The two options below allow further control of the header and should be enabled or disabled according to how the host processor is configured IN tact 1101 Software Configuration Guide Configuring the IN tact 1101 Configuration Screens Field Button Description Include Length Field in Length As mentioned above the first two bytes of the POS LAN header are a Calculation length indicator This option determines whether or not these first two bytes are included as part of the length calculation This option should be set to match host processor configuration Include TPDU The TPDU is the next five bytes of the POS LAN Header and includes information used for routing purposes This option determines whether or not these five bytes are included as part of the header This option should be set to match host processor configuration Use STX ETX Wrapper Use this checkbox to enable Start of Text STX and End of Text ETX wrappers if required by the host This option is used primarily for hosts that don t run Visa protocol but want to use async framing Discard ACKs Use this checkbox to discard any ACKs sent by the terminals rather than sending
74. ial Backup Status On the navigation tree click Status gt Dial Backup The Dial Backup Status screen appears REFRESH KI HELP PRINT E IN fact Dial Backup Status October 21 2004 Current Status Not enabled Primary Failure Code 0 Alternate Failure Code 0 Current Mode Wait for Txn Uptime 0 days 00 00 00 Last Modem Connect Speed Unknown Inactivity Timer Disconnects 0 Dial Attempts 0 Failed Dial Attempts 0 Failed Authentication Attempts 0 Unexpected Disconnects 0 User Messages In 0 User Messages Out 0 PPP IP Address 0 0 0 0 Peer IP Address 0 0 0 0 Use this screen to determine the current status of dial backup operations Three fields are of particular value when troubleshooting Current Status Primary Failure Code and Alternate Failure Code Explanations of the status messages or codes that can be displayed in these fields are provided on the following pages to help you quickly diagnose any possible problems Use Refresh to update the status statistics displayed on this screen as necessary Field Button Description Current Status This field displays the current status of the modem as detected by the IN tact 1101 Refer to Table 5 1 on page 64 for status message explanations Primary Alternate Failure Code Refer to Table 5 2 on page 65 for failure codes and their explanations Current Mode Indicates the Dialing Mode setting on the Advanced Dial Backup Settings screen either Immediate or Wait for
75. inal Port The Terminal Port Status screen appears B IN tact Terminal Port Status Jul 0 2004 Current Terminal Port Stas Address Description Status Msg In Msg Out RTM 0 2 RTM 2 4 RTM 4 6 RTM 6 30 Front Counter 1 Active 2345 2345 2344 1 0 0 31 Front Counter 2 Active 1634 1633 1632 1 0 0 Drive thru Active 8253 8253 RTM Response Time Measurement in seconds This screen provides a table that allows you to quickly analyze the status of all enabled terminals and see response time measurements RTM From these you can determine what your average or normal response time is over a period of time No configuration is done here all terminal configuration is done on the Terminal Port Settings screen You can click Refresh as needed to update the status displayed on this screen Field Button Description Address Terminal s CU or polling address Description Description assigned in the Terminal Port Settings screen Status Current status of the terminal either Active Idle or No Response Msg In Total number of messages received by the IN tact 1101 from the terminal Msg Out Total number of messages sent from the IN fact 1101 to the terminal RTM 0 2 Number of total transactions that were processed between zero and two seconds RTM 2 4 Number of total transactions that were processed between two and four seconds RTM 4 6 Number of total tran
76. its Unless static IP addresses are assigned to each IN tact 1101 on the network this can be left as default Static Subnet Mask Default value and need not be changed unless static IP addresses are assigned Static Gateway Address This field is only required if static IP addressing is in use and the IN tact 1101 is not sharing the same LAN segment as its host destinations The address of the local gateway router should be entered here if not on the same segment Static DNS Server Enabled by default This function is required when static IP addresses are not being used Enable DHCP Enabled by default This function is required when static IP addresses are not being used IN tact 1101 Software Configuration Guide 77 Ethernet Port Settings Managed Ethernet Port Settings Managed These settings establish the unique identity of the IN fact 1101 s Ethernet port These values will need to be synchronized with the IP addressing scheme of the network In this case DHCP has been disabled and static IP addressing is being used APPLY AND SAVE AND E IN fact Ethernet Port Settings January 5 2005 To configure your Ethernet Port Settings please use the fields below MAC Address Static IP Address Static Subnet Mask Static Gateway Address Static DNS Server Enable DHCP te joo bn Je Jonke 200 120 240 088 255 255 255 0 200 120 100 100 200 120 100 120 Adv
77. lear the browser s cache Configuration Procedure Use this procedure when you are ready to configure the IN tact 1101 If you have not already done so please read the preceding section before beginning any configuration To configure the IN tact 1101 1 Connect the IN tfact 1101 to your PC or to a network hub Use a standard Ethernet cable to connect the LAN port on the IN tact 1101 to a hub or directly to an Ethernet port on the PC 10 Hypercom Corporation Configuration Procedure Configuring the IN tact 1101 direct connection to the PC requires a crossover Ethernet cable Connection to a terminal or terminal network is not required in order to configure the device 2 Apply power to the IN tact 1101 and power on your PC By default the IN tact 1101 seeks a DHCP IP address Both LEDs on the LAN port will flash in short intervals as the unit seeks a DHCP IP address This takes about 15 seconds 3 On your PC open the Internet browser Microsoft Internet Explorer 5 0 or higher 4 In the browser address bar type the IN tact 1101 IP address either DHCP assigned or the default static address of 192 168 1 20 5 Press Enter The IN tact 1101 responds with the following message Security Alert EN Information you exchange with this site cannot be viewed or Q changed by others However there is a problem with the site s security certificate A The security certificate was issued by a company you have not chosen
78. m Terminal Port Host Port Dial Backup Control Panel File Management System Operations Set System Time Clear Statistics Dial Backup EM IN tact Setup _ Ersystem Setup System Ethernet Port Security Web Interface SNMP Interface Dial Backup Time Terminal Port Host Port Transaction Processing E Diagnostics D Event Logging Log Out Configuration Screens H IN tact Setup El System Setup System Ethernet Port Security Web Interface SNMP Interface Dial Backup Time Terminal Port Host Port Transaction Processing IN tact 1101 Software Configuration Guide 15 Configuring the IN tact 1101 Using the Toolbar Using the Toolbar A toolbar displays near the upper right corner of each IN tact 1101 screen Only the buttons applicable to the selected screen display APPLY AND SAVE AND S Ei ea Hs CON TIRUE 4 SACK E cancer KH HELP PRINT For example most configuration screens display both an Apply and Restart button and a Save and Continue button Read only screens like Overview display only a Help and Print button It is important to understand how the buttons work and which one you should use in a particular situation The purpose and difference between apply and restart and save and continue is explained below e Apply and Restart This button writes any changes you have made to persistent memory and immediately restarts the device so that the changes take effect
79. nagement Functions screen click Browse next to Load SSL Certificate to IN oct 4 Navigate to and select the SSL certificate and click Open 5 Click Load to upload the certificate to the IN tact 1101 A red message appears if there is an error with this operation If the operation is successful the certificate becomes active and the name of the file appears in this field The certificate is now ready for use IN tact 1101 Software Configuration Guide 49 File Management Functions Deleting an SSL Server Certificate from the IN tact 1101 This function erases the selected SSL certificate file from the IN tact 1101 To delete an SSL certificate 1 From the File Management Functions screen select the stored certificate from the drop down list near the bottom of the screen Note The drop down list and the Delete button are available only when certificates are present in the system 2 Click Delete The certificate is physically erased from persistent memory However the certificate remains usable by the system until you restart or reset the device Load SSL Client Key to IN tact Use this function if you need to set up mutual authentication with a server For mutual authentication a reciprocal trust relationship must be established between the IN tact and the server The IN fact must provide a client certificate containing its identity The server must store a version of the certificate containing the client s identi
80. nction allows you to upload a new SSL certificate file to the user partition of the IN tact 1101 Multiple user imported SSL certificates can be stored and active up to 16 The SSL certificates are only used for secure transactions financial data traffic not for the web interface itself The certificate immediately becomes active you do not need to restart the device 48 Hypercom Corporation File Management Functions To load an SSL certificate 1 Verify that the certificate is in PEM format PEM formatted certificates generally end with a PEM extension and are viewable in Notepad A typical PEM certificate might appear as Zoe TZ OON SO There may be other sections and other data within the file If the certificate is not in PEM format then it must first be converted using OpenSSL a freely available software package on the Internet before the IN tact 1101 can use it 2 Once the file is in PEM format change the file name to the OpenSSL name This name consists of an eight character filename which is the computer hash value in hexadecimal and the number zero is the filename extension This can be determined with the following command in OpenSSL gt gt openssl x509 hash in mycert pem noout The result will be an eight character alphanumeric string such as 55703410 The file must be renamed to add an extension of 0 In this case the renamed file would be 557C3410 0 3 On the File Ma
81. nd click Edit E IN faet Merchant Link Host Settings March 29 2005 To configure your Merchant Link Host Settings please use the fields below NIE 047 Description Merchant Link Include TPDU Primary Host Address Primary TCP Port Alternate Host Address Alternate TCP Port The IN tact 1101 uses the addressing information entered here to route transactions to the appropriate destination Both a primary and alternate IP address or URL can be configured for each host processing function Contact the host processor to obtain the correct IP and port address for routing if unknown APPLY AND SAVE AND Revie BOAR gateway 1 nxt com 8444 192 168 5 1 PRINT Field Button Description NII This is the NII routing code entered for this processor on the Host Port Settings screen It is provided as a reminder of which processor you are currently working with Description This is the description or name entered for this processor on the Host Port Settings screen It is provided as a reminder of which processor you are currently working with Include TPDU The TPDU is five bytes of the POS LAN Header and includes information used for routing purposes This option determines whether or not these five bytes are included as part of the header This option should be set to match host processor configuration Primary Host Address Enter the primary IP address or URL of the processor Up to 2048 characters can be e
82. nes whether or not these first two bytes are included as part of the length calculation This option should be set to match host processor configuration Include TPDU The TPDU is the next five bytes of the POS LAN Header and includes information used for routing purposes This option determines whether or not these five bytes are included as part of the header This option should be set to match host processor configuration IN tact 1101 Software Configuration Guide 39 Configuring the IN tact 1101 Configuration Screens Field Button Description Use STX ETX Wrapper Use this checkbox to enable Start of Text STX and End of Text ETX wrappers if required by the host This option is used primarily for hosts that don t run Visa protocol but want to use async framing Discard ACKs Use this checkbox to discard any ACKs sent by the terminals rather than sending them to the host This option is used primarily for hosts that don t run Visa protocol but want to use async framing Click Back Save and Continue or Apply and Restart as appropriate Keep in mind that your changes are not written to persistent memory until you click Apply and Restart Any changes made on this screen are temporarily saved when you click Edit to access the next screen You must still use Apply and Restart in order to write the changes to persistent memory 40 Hypercom Corporation Configuration Scr
83. nt memory e Back This button appears only on secondary Edit or Advanced option sceens Clicking it returns you to the previous configuration screen e Cancel This button cancels any changes you have made on the current screen and resets each field to its previous value It does not affect any changes you have temporarily saved on other screens This is valuable if you have made a mistake during data entry or just want to start over on a particular settings screen during configuration e Help This button opens on line Help in a separate window for the screen that is currently displayed Most of the information contained in this software guide is available in on line Help Print This button prints a copy of the current screen to your default printer This can be useful if you like to keep a hardcopy record of the device s configuration 16 Hypercom Corporation Configuration Screens Configuring the IN tact 1101 Configuration Screens IN tact 1101 Overview Screen E IN fact Model 1101 Overview 0 tober 21 2004 Welcome to the IN tact Model 1101 Web Browser Management Interface You can use the menu navigator on the left side of this page to view and change settings for your IN tact Model 1101 device IN tact Model 1101 Description IN tact 1101 Device ID 0326 Location Store 1104 Contact Steven Albers 602 480 0555 MAC Address 00 40 EF 00 00 47 IP Address 192 168 1 102 IP Gateway 100 200 100 1 DNS Server 100 20
84. ntered in this field Primary TCP Port Enter the primary TCP port address of the processor Alternate Host Address Alternate TCP Port Enter the alternate IP address or URL of the processor Up to 2048 characters can be entered in this field This is only used if the primary IP address cannot be reached Enter the alternate TCP port address of the processor IN tact 1101 Software Configuration Guide 43 Configuring the IN tact 1101 Configuration Screens Click Back Save and Continue or Apply and Restart as appropriate Keep in mind that your changes are not written to persistent memory until you click Apply and Restart Transaction Settings Screen On the navigation tree click IN tact Setup gt Application Setup gt Transaction Processing The Transaction Settings screen appears APPLY AND SAVE AND ES E E IN fact Transaction Settings October 20 2004 Default NIT SS fozi Routing Mode For Known NIIs Route to embedded NII Routing Mode For Unknown NIIs Route to default NII Send Initialization Requests To Term Master gt Recognize Processing Code 92 As Transaction Recognize Processing Code 94 As Transaction This screen is used to define various parameters the IN tact 1101 uses to route transactions and communicate with host processors Field Button Description Default NII Enter the value of the NII to be used for default transaction routing The value you
85. o sensing support for connection to existing DSL cable modems or routers e Dial backup operation available by connecting an external modem IN tact 1101 Software Configuration Guide 1 Introduction In This Document e Supports industry standard Secure Socket Layer SSL for secure transactions over the Internet e Easy to install procedure allows devices to be delivered fully configured to customer locations e Supports SNMP services for use with existing customer provided management systems e Includes integrated Web server allowing secure management via standard Web browser In This Document This document provides information for configuring the IN tact 1101 IP gateway device In this document you will find e General information about the IN tact 1101 software e Configuration instructions e Configuration examples Information on SNMP traps 2 Hypercom Corporation Chapter 2 Software Information Overview The IN tact 1100 Series IP Gateways are software driven devices The functions that a particular model can perform depend on the version of application software that has been loaded into the unit s memory at the factory Configuration is performed via a Web Server interface providing the IN tact 1101 with a unique IP address and personality This document discusses the IN tact 1101 model and how the device is configured using the on board Web Server Other operational information such as loading software u
86. ocessors This screen consists of several fields that allow you to configure basic information for each of your host processing functions Each row represents a unique NII for routing to a specific host function For example this could be card approval transactions or other functions like electronics receipt capture or biometrics Up to eight different Nils can be configured some may be different functions provided by the same IP address However only the hosts to which the terminals will actually be forwarding information need to be defined When you have entered the information as described below click Edit at the end of the row to display the second screen and complete addressing information for that processor The next screen that appears depends on the connection type There are different screens for Standard and HTTP The third screen displays when you click Edit on the second screen and allows you to define options for permanent or on demand connection types To configure a new processor 1 Enter the National Information Infrastructure NII destination of the processor This is normally matched in the terminal configuration and must be a unique value You cannot configure two host processors with the same NII value 2 Enter a text description of the processor or function being performed up to 32 characters 3 Use the Enabled checkbox to enable or disable transaction routing to this processor By default all entries are disabled
87. pdates on the device viewing the device status and the Event Log are also discussed NOTE It is important to note that the hardware and software function as a matched set called a model Self checks are built into the boot process that validate any software loaded on the unit This prevents programming the unit with an application that is not intended for the specific IN tact 1100 model In other words you cannot change the model number or add features from another model just by loading new software Dial Backup Feature In addition to processing IP transactions the IN tact 1101 features dial backup capability in the event of ISP or other outage that affects the ability to process transactions via the device s Ethernet port A compatible modem must be physically connected to Port 1 RS 232 on the IN tact 1101 and a working telephone line connected to the modem in order to use the dial backup feature Currently supported modems include e US Robotics 5686e e Hayes H08 15328 C e ZOOM 3048C IN tact 1101 Software Configuration Guide 3 Software Information Operating Modes Other models of modems may also work with the IN tact 1101 However unlike supported modems the Last Modem Connect Speed may not be reported correctly on the Dial Backup Status screen Within the IN tact 1101 availability of the Ethernet port is constantly monitored Once dial backup is enabled any outage of the Ethernet port lasting longer than
88. pe is then correctly shown as Ethernet or PPP Code Description Explanation 100 DNS error The associated host name cannot be found by the Domain Name Server DNS This is because the DNS is not responding or it cannot find the name 110 Socket creation error Internal socket creation error Please refer to the Event Log for the specific failure 120 General connection error The session cannot be connected to the host Please refer to the Event Log for the specific reason 121 122 Connection refused Connection timed out The session cannot be connected to the host because the host refused the connection This generally means that the host application is not running or is not configured to use the TCP port The session cannot be connected to the host because the host did not respond This generally means that the IP address for the host is wrong or the network is preventing the IN tact 1101 from contacting the host 130 General SSL error The session failed because of an SSL error Please refer to the Event Log for the specific reason 131 SSL certificate validation failed The session failed because the SSL certificate from the host could not be verified 132 SSL timeout The session failed because the SSL negotiation did not complete within the required timeframe 62 Hypercom Corporation Dial Backup Status D
89. r being used to configure the IN tact Data Entry Use of Special Characters In general do not use the double quote special character like the one surrounding the word in data entry fields It is not recognized as a valid character by the IN tact 1101 The exception to this is within dial strings The double quote character can be used with no problem when being defined as part of a dial string Internet Browser Recommendations Some browser settings can cause extra system messages to appear and cause other issues The following items are suggestions for browser setup while configuring the IN tact 1101 e If you use a pop up blocker either temporarily disable it or enable it to allow pop ups from the IN tact 1101 Otherwise pop up messages from the device may be blocked e Enable cookies no prompt to avoid numerous browser pop ups about cookie acceptance e Active scripting needs to be enabled By default active scripting is enabled in Internet Explorer You can check or change the setting of this option in Internet Explorer by clicking Tools gt Internet Options gt Security tab gt Custom Level Scroll down the list to locate the Active Scripting option Click to enable if it is disabled e It is recommended to clear your browser s cache before configuration or anytime you upgrade firmware for the device This is particularly important after a firmware upgrade as you may not see the most current Web Server pages unless you c
90. re is an error during the upgrade the message Firmware upgrade failed appears in red below the field Check that you have a valid image file img or get a new copy of the file from the Hypercom website in case the file on your local machine is corrupted If the upgrade is successful the IN tact 1101 restarts Log in to the IN tact 1101 again Exporting Firmware to a PC This function allows you to save the custom image stored on the IN tact 1101 to your local system This is useful when you are preparing to upgrade and want to keep a copy of the image for backup purposes To export 1 On the File Management Functions screen click Export next to the Export Firmware to PC field The firmware data is read directly from the custom partition in binary form and a temporary file is created Select a path on your local machine where the firmware image should be saved Click OK IN tact 1101 Software Configuration Guide 47 File Management Functions Loading a Configuration to the IN tact 1101 This function allows you to load a configuration file from your local machine to the IN tact 1101 This is useful in situations where you may be configuring several units Rather than having to configure all of the IN fact 1101 settings for each unit you can simply load a previously exported configuration file that has the correct settings then make any minor adjustments as necessary To load a configuration the IN t
91. reen define the IP address or URL used for routing whether or not an SSL configuration is needed encryption and authentication are required to be performed by the IN tact device and whether the connection is established on a permanent or on demand basis The NII value can be extracted from the terminal by doing a hex dump The hex dump can be forwarded to the ISO or support center that is configuring the IN tact 1101 IN tact 1101 Software Configuration Guide 89 SNMP Setup Managed Performing a Hex Dump To perform a hex dump on a terminal ICE Series Terminals T Series Terminals 1 Enter function 99 on the terminal 1 Enter function 99 on the terminal Press Enter 2 Enter the password 028510 2 Enter the password 028510 Press Enter 3 Press the Init TBL key 3 Enter 99 again Press Enter 4 Press the Print key The terminal will now start printing a hex dump The terminal will now start printing a hex dump Determining the Nils in Use To determine the Nils in use from the hex dump 1 Locate the first data segment labeled Acquirer ID There will be a separately labeled data segment for each host processor being used You will need to extract the NII for each processor being used In some cases there may be no NII all zeroes In the data segment there are four phone number fields There are easily identified because each one is followed by a series of FF bytes These generally occupy the fir
92. rol Panel Overview Each of the Control Panel screens and functions are explained in detail in this section As File Management System Operations Set System Time Clear Statistics Dial Backup the name suggests Control Panel functions allow you to control certain IN tact 1101 operations The screens within the Control Panel port of the navigation tree are File Management Used to perform firmware upgrades and exports load and export saved configurations and manage SSL certificates System Operations Used to restart the device restore the previous configuration reset the device to factory defaults and set HLAN installation mode Set System Time Used to set the year month day hour and minute Time on the IN tact 1101 is only valid while the device is powered on and operating There is no battery powered timekeeping In other words if you power off or reset the device time will have to be reset in order to be current Time can be set via a SNTP server on your network or set manually Clear Statistics A single button on this screen allows you to clear all statistical information captured by the device and start collecting fresh statistical information Dial Backup Allows you to manually establish or disconnect a dial link IN tact 1101 Software Configuration Guide 45 File Management Functions File Management Functions On the navigation tree click Control Panel gt File Management T
93. s all user changes as well as any application upgrades that have been installed This mode reverts the IN tact unit to its original out of the box state The unit must have any upgraded application reloaded and it must also be reconfigured before it can be used to process transactions The password is reset to the factory default of 12345678 e Erase Configuration mode Pressing and holding the Reset button after power is applied sets this mode The Reset button should be held until the LEDs on the back on the IN tact 1101 unit begin to blink When this mode is initiated only the configuration data in flash memory is erased This process is called returning to the default configuration and removes all user changes but keeps any application upgrades that have been loaded into the IN tact unit The unit must then be reconfigured but the application does not need to be reloaded Press the Reset button again to restart the unit The default password of 12345678 must be used to log in 4 Hypercom Corporation Operation without an Ethernet Connection Software Information Operation without an Ethernet Connection The IN tact 1101 can be configured to use only the modem with a PPP connection instead of using Ethernet but an Ethernet connection must initially be available in order to configure the device for this type of operation To set up for this type of configuration 1 Attach the Ethernet cable and log in
94. s at its default static IP address of 192 168 1 20 NoTE After configuration if the DHCP option is enabled the IN fact 1101 will never fall back to a static IP address It will always seek a DHCP address Using Static IP Addressing The default IP address is valid until you configure the IN tact 1101 It is assumed that you will assign an IP address during configuration or leave DHCP enabled Make note of the new assigned IP address It is a good idea to write the IP address on a label or tag and physically attach it to the unit for future reference If you need to reconfigure the unit at some point in the future use the assigned IP address not the default IP address If the IP address is lost or becomes unknown the only way to reconfigure the unit is to reset it to configuration defaults which will restore the default IP address However you will also have to reconfigure all IN tact 1101 settings if you reset it to configuration defaults Using DHCP If you are using DHCP to assign addresses on your network contact your DHCP administrator to obtain the IP address for this unit based on its MAC address The unit s MAC address is located on the serial number tag on the bottom of the unit In most cases a particular IP address should have already been reserved for the unit and that IP address should be used to contact the unit for configuration If arandom DHCP IP address is assigned you must determine what IP address has been
95. s important to accurately set the time for the IN tact 1101 Because some diagnostic functions like event logging use a wrap around buffer to capture information you will not be able to tell when specific events have occurred without a time reference This is also important for SSL functions the certificates will not be authenticated correctly The IN tact 1101 does not have a battery to maintain time when power is removed Time is lost after a power reset The device however does include a feature to synchronize time with pre configured servers using Simple Network Time Protocol SNTP See the System Setup gt Time screen to enable and configure the use of SNTP Current Local Date Time This is a reference that indicates what date and time the IN tact 1101 currently has set e If SNTP is enabled a message appears in red on this screen stating SNTP time synchronization is enabled Local time cannot be modified The fields normally available to set local time are disabled e If SNTP is disabled the device defaults the date time to the date of the current firmware build each time power is reset The date and time fields will be available and can be set using the up down arrows to the right of each field or by simply typing your entry into each field Click Set Time after entering the correct time The message Set time operation succeeded displays on the screen to acknowledge the new time settings IMPORTANT If not using SN
96. s of asterisks 2 Type the new password in the New Password field It must be at least eight characters Type the new password again in the Retype New Password field to confirm 4 Click Apply to temporarily save your settings Your changes are immediately written to persistent memory The new password is in effect the next time you log in to the IN fact 1101 o IN tact 1101 Software Configuration Guide 23 Configuring the IN tact 1101 Configuration Screens Web Interface Settings Screen On the navigation tree click IN tact Setup gt System Setup gt Web Interface The Web Interface Settings screen appears APPLY AND SAVE AND E eegen 2 ver By erin Restrict Access to Web Server Web server access will be restricted to the following addresses IP Address 1 00 00 Subnet Mask 255 255 255 255 IP Address 2 0 0 0 0 Subnet Mask 255 255 255 255 V Expire Inactive Web Sessions Inactive web sessions will expire after this period of inactivity minutes Inactivity Timeout 5 You have the option of restricting access to the IN tact 1101 web server to a specific IP address or range of addresses This is useful in preventing unauthorized access attempts on the device from IP addresses outside your normal range of operation You can also disable or change the value of the timeout feature associated with the web interface This is a security feature By default the web session automatically expires after
97. s you should take Diagnostics ch Event Logging Setup View The screens within the Diagnostics portion of the navigation tree are e Event Logging Setup Used to set the level of severity of events you wish to monitor You also set an optional IP address here for forwarding captured events to a system log syslog e Event Logging View Provides a scrolling window for reviewing captured events Also allows you to export the Event Log for later review Notepad is the recommended application for reviewing the Event Log IN tact 1101 Software Configuration Guide 67 Event Logging Setup Event Logging Setup On the navigation tree click Diagnostics gt Event Logging gt Setup The Event Logging Setup screen appears Li APPLY KI HELP PRINT H IN tact u Event Log Settings October 21 2004 T Enable Syslog IP Address 0 0 0 0 In order to use the Event Log you must set up the IN fact 1101 to capture specific events Use the following information to enable event logging Also it is important to note that SNMP traps are not filtered by the Event Log settings specified here Field Button Description Severity Select the severity level of events to log from the drop down list There are four levels of events and they are listed in order of severity below with Error being the highest The severity level you select will capture those events as well as any events that are more critical For exampl
98. sactions that were processed between four and six seconds RTM 6 Number of total transactions that processing took longer than six seconds 60 Hypercom Corporation Host Port Status Screen Host Port Status Screen On the navigation tree click Status gt Host Port The Host Port Status screen appears REFRESH KI HELP PRINT E IN tact Host Port Status August 2 2004 Current Host Port Status NII Description Type Host Name Msg In Msg Out Status Interface 001 Acme Processing On Demand 190 200 10 10 4096 0 0 Failed 121 Ethernet 001 Alt Acme Processing On Demand 190 200 20 20 4096 16712 16712 Active SSL Ethernet 018 TransResources On Demand 180 200 140 10 4096 0 0 Inactive PPP 018 lt TransResources On Demand 210 100 180 60 4096 0 0 Inactive PPP This screen provides a table that allows you to quickly analyze the status of all enabled host processors There are generally two entries for each host processor one for the primary IP URL and one for the alternate IP URL Click Refresh as needed to update the status Field Button Description NII NII number assigned to the host on the Host Processor Settings screen Description Text description assigned to the host on the Host Processor Settings screen Type Connection type either Permanent or On Demand Host Name Primary or Alternate host address configured in the Host Processor Settings screen Ei
99. sage Length Header T Include length field in length calculation T Include TPD u I Use STX ETX Wrapper I Discard ACKs Primary Host Address Primary Port 192 224 80 120 4096 Alternate Host Address 224 424 100 60 Alternate Port Figure 5 HTTP Host Settings Screen Multiple Hosts The second host processor setup page is used to define connection mode IP addressing and SSL usage Field Button Description NII The value is carried over from the first configuration screen Description The text is carried over from the first configuration screen Enable SSL Enable where encryption and authentication are required to be performed by the IN tact device Include Two byte Message Length Header Use this checkbox to enable Hypercom s proprietary POS LAN header if required for this host connection This option is disabled by default The two options below allow further control of the header and should be enabled or disabled according to how the host processor is configured Include Length Field in Length Calculation As mentioned above the first two bytes of the POS LAN header are a length indicator This option determines whether or not these first two bytes are included as part of the length calculation This option should be set to match host processor configuration IN tact 1101 Software Configuration Guide 83 Host Processor Setup Minimal with Multiple Hosts Field
100. settings The settings are then written to persistent memory within the device and the device restarts You must then log in to the device again in order to continue The procedures provided here assume you are configuring the unit for the first time The order in which you configure the IN tact is up to you The Web Server allows you to go to any screen at any time in any order The configuration screens are presented here in the order in which they appear on the navigation tree of the Web Server application However once you are familiar with the configuration process you can configure the device in any order that makes sense to you It is important to note that you can export a configuration from one IN tact 1101 and import it into another This can save time if you are tasked with configuring multiple devices Rather than having to configure all of the settings on each device you can configure one export the configuration then import it into the other devices and make any necessary minor changes such as assigning a unique IP address to each device Procedures for importing and exporting a configuration are in the File Management Functions section on page 28 Before You Begin IMPORTANT Read this section before beginning any configuration IN tact 1101 Software Configuration Guide 7 Configuring the IN tact 1101 Before You Begin Login and Timeouts For security the Web Server has a five minute timeout by default However
101. sing the IN tact 1101 settings The Device ID field is alphanumeric and its entry is sent to an SNMP manager when SNMP is utilized for network monitoring purposes All entries are free form text and it is up to the user s discretion to define a numbering and or identification scheme APPLY AND SAVE AND Keess E IN faet system Settings teg 2004 To configure your System Settings please use the fields below Description fiN tacti10l 2 Device ID azs oS Location Store 1104 gt Contact Steven Albers 602 480 0555 A Device ID must be entered in order to complete configuration requirements It is also worthwhile to provide a description and location 76 Hypercom Corporation Ethernet Port Settings Minimal Ethernet Port Settings Minimal These settings establish the unique identity of the IN tact 1101 s Ethernet port DHCP is enabled by default However you can disable DHCP and assign a static IP address if necessary APPLY AND SAVE AND Keess MAC Address s s S Joo be Jee Jan Jan be Static IP Address 192 168 1 20 Static Subnet Mask 255 255 2550 Static Gateway Address foo0oo0 Static DNS Server foooo e JV Enable DHCP Advanced gt These values must be synchronized with the IP addressing scheme of the network Field Button MAC Address Description Vendor supplied hardware address and should not be changed Static IP Address Default address assigned to all IN tact un
102. ssion of all traffic to the associated primary IP address Description A free form text entry used to identify the processor Enabled Allows you to temporarily disable but not delete a processor Connection Type Defines whether a Standard or HTTP connection is being used by the processor Edit Displays the related connection type screen See Figure 2 and allows you to define addresses IN tact 1101 Software Configuration Guide 79 Host Processor Setup Minimal with Single Host APPLY AND SAVE AND DEERE November 11 2004 E PRINT Description Connection Mode IT Enable Set Primary Host Address Primary TCP Port Alternate Host Address Alternate TCP Port Visa Protocol Acme Processing Permanent kos N 210 100 100 10 kose M Edit Figure 2 Standard Host Settings Screen Single Host The second host processor setup page is used to define connection mode IP addressing and SSL usage Field Button Description NII The value is carried over from the first configuration screen Description The text is carried over from the first configuration screen Connection Mode Defines the permament or on demand TCP operation to be in use This is the normal operation for use with any host LAN server providing TCP IP connectivity Enable SSL Primary Host Address Click to enable where encryption and authentication are required to be performed by the IN tact d
103. st four rows 2 At the end of the FF bytes count seven more bytes into the hex datastream remember a hex byte is two characters The next two bytes four characters identify the NII In most cases the NII bytes appear on the fifth row and start with the seventh character See the following example Example Terminal Data Segment Showing NII Location AQUIRER ID 01 End of FF padding NASHVILLE NASHVILLE bytes RAW DATA HEX BYTES 01014E41534856494C4C45204E41534856494C4C 452018002319082FFFFFFFFFFFFF300118002319 O82FFPFFFFFFFFFFF300118002319082FFFFFFFFF FFFF300118002319082FFFFFFFFFFFFF30010000 Row 5 _ 0000040002 303132333435362030303030303030 Seventh Character 3032383835333538300000000000000000000000 0000000000000000000003100000000000003120 2020202020202020202020202020202020202020 2020202020202020202020202020202020202020 202020 90 Hypercom Corporation Chapter 8 SNMP Traps Overview The IN tact 1101 SNMP agent is capable of sending out traps asynchronous notifications to the configured SNMP manager IP addresses SNMP manager addressing is configured on the System Setup gt Management screen See page 24 for details on configuring this option Each trap includes the following fields Field Description enterprise Identifies the subsystem that generated the trap The value is taken from sysObjectID in the system group MIB II agent addr The IP address of the object generating the trap
104. successfully synchronized including the IP address of the NTP server that responded to the time request NoTE Click Save and Continue or Apply and Restart as appropriate Keep in mind that your changes are not written to persistent memory until you click Apply and Restart IN tact 1101 Software Configuration Guide 33 Configuring the IN tact 1101 Configuration Screens Terminal Port Settings Screen On the navigation tree click IN tact Setup gt Application Setup gt Terminal Port The Terminal Port Settings screen appears APPLY AND SAVE AND Ei RESTART Continue EI CANCEL IS HELP PRINT E IN fact Terminal Port Settings October 20 2004 Enabled Description adire Enabled Description Address KG FrontCounter1 29 EE ae KE FrontCounter2 2 TT E an Mo Drivethu 32 SI se D 33 ee ap 1 E aa ac 1 ee as D CT 36 D Eil ap E C Use this screen to set the communication parameters for connection to your HLAN terminal network Your settings here should match the configuration of your terminal network You are required to configure at least one terminal for the IN tact 1101 to be operational You cannot permanently save the configuration until you do so Field Button Description HLAN Speed Use the drop down list to select either 19200bps default or 4800 bps The speed selected should match speed set in the terminals Enabled By default all terminal addresses are disabled
105. ter the default password 12345678 and click OK You must change the password after your initial log in as well as any time the device detects the default password is in use The following screen appears 12 Hypercom Corporation Configuration Procedure Configuring the IN tact 1101 Bren Blewen User Name admin Old Password pe OCS New Password pe CS Retype New Password p oo NoTE You must set the password within the five minute time period it is suggested you do so immediately If the time limit expires you will have to reset the device in order to log in IN tact 1101 Software Configuration Guide 13 Configuring the IN tact 1101 Configuration Procedure Password guidelines There is one default user name admin and it cannot be changed The new password cannot be the same as the default The password can be changed whenever necessary on the System Setup Security screen There is no password expiration period the password you set remains valid until it is changed A minimum of eight characters are required maximum of 32 characters Mixed case upper and lowercase is permitted To change the password 1 Gei Type the current password in the Old Password field For security purposes your entry will appear as a series of asterisks Type the new password in the New Password field It must be a minimum of eight characters Type the new password again in the Retype New Password field to confirm
106. th the host processor specified in the primary alternate dial string If the Ethernet connection is lost while connected transactions are automatically routed using the modem Alternate This is the dial string to reach the alternate host processor The dial string is set on the Dial Backup Settings screen IN tact 1101 Software Configuration Guide 55 Dial Backup Field Button Description Dial and Route Transactions Click Dial to immediately dial the alternate processor establish over Dial Link connection and begin routing transactions via the modem Disconnect Dial Click to disconnect the modem from either the primary or alternate host processor as soon as possible If you are connected to the IN tact via PPP rather than the Ethernet interface and click this button you will be disconnected Note If Disconnect Dial is clicked while in the middle of dialing and or establishing a PPP connection the processing of the disconnect is delayed until after the dialing and PPP establishment has completed NoTE Invoking the primary or alternate dial string causes web and SNMP traffic to use the modem To maintain communication with the IN tact 1101 your web browser or SNMP manager must be configured to use the IP address of the dial port on the IN tact device 56 Hypercom Corporation Chapter 5 Status Functions Overview Each of the IN tact 1101 status functions are explained in
107. them to the host This option is used primarily for hosts that don t run Visa protocol but want to use async framing Primary Host Address Enter the primary IP address or URL of the processor Up to 2048 characters can be entered in this field Primary Port Enter the primary port address of the processor Alternate Host Address Enter the alternate IP address or URL of the processor Up to 2048 characters can be entered in this field This is only used if the primary IP address cannot be reached Alternate Port Enter the alternate port address of the processor Note Industry standard use of HTTP protocol limits its association to single request response types of transactions such as POS credit and debit authorizations If you require support for multiple and batch type transactions you should determine the availability of extended support within the HTTP host server gateway before configuring the IN fact to use HTTP protocol Click Back Save and Continue or Apply and Restart as appropriate Keep in mind that your changes are not written to persistent memory until you click Apply and Restart 42 Hypercom Corporation Configuration Screens Configuring the IN tact 1101 Merchant Link Host Settings Screen Used when configuring connections that require a Merchant Link gateway On the navigation tree click IN tact Setup gt Application Setup gt Host Port Select Merchant Link connection type a
108. ther an IP address or URL For long host names place the mouse cursor on the Host Name field hover to display a pop up tool tip that shows the complete URL host address Msg In Total number of messages received from the host processor by the IN tact 1101 Msg Out Total number of messages sent from the IN tact 1101 to the host processor IN tact 1101 Software Configuration Guide 61 Host Port Status Screen Field Button Description Status Indicates the current status of the host processor Valid status indications are color coded and described below Refer to the following table for the meaning of the most common failure codes Active on demand connection Active SSL on demand connection with SSL Connect permanent connection Connect SSL permanent connection with SSL Enabled an idle on demand connection Failed see error codes listed below Inactive an idle permanent connection or an on demand connection that isn t configured Interface Error Codes Indicates the interface Ethernet or PPP that can be used to reach the host processor If the host processor cannot be reached at all Unknown is displayed here When the host address is specified as a DNS name instead of an IP address the initial interface appears as Unknown Once a transaction has been routed to that host and the DNS server successfully resolves the host name the interface ty
109. tion Screens Configuring the IN tact 1101 Field Button Description Inactivity Disconnect Timer Use the Hours and Minutes fields to specify the amount of time you would like the IN fact 1101 to hold the modem connection open after the last transaction was processed The modem will automatically disconnect after the time you specify here transpires By default this is set to five minutes The valid range of entries is between zero minutes and 24 hours Setting this value to zero disables the timer and the modem will stay indefinitely connected regardless of the status of the Ethernet connection You will have to manually disconnect the modem in this case The value of Inactivity Disconnect Timer if not set to zero must be greater than that of Ethernet Retry Timer Ethernet Retry Timer Use the Hours and Minutes fields to set how often the IN tact 1101 should retry the Ethernet connection while operating in dial backup mode If the Ethernet connection has been re established the IN tact 1101 closes the modem connection and reverts to normal IP based transaction processing as soon as the Inactivity Disconnect Timer expires By default the IN tact 1101 rechecks the Ethernet connection every minute The valid range of entries is between 1 and 1439 minutes Dialing Mode Use the drop down list to select whether the IN fact 1101 begins establishing a modem connection immediately upon Ethernet outage or waits until a tr
110. to persistent memory until you click Apply and Restart Any changes made on this screen are temporarily saved when you click Advanced to access the second screen You must still use Apply and Restart in order to write the changes to persistent memory IN tact 1101 Software Configuration Guide 29 Configuring the IN tact 1101 Configuration Screens Advanced Settings Screen On the navigation tree click IN tact Setup gt System Setup gt Dial Backup gt Advanced The Advanced Dial Backup Settings screen appears Leb REE FATO BP EON ALE Alene Ed cance F wee Byrne Inactivity Disconnect Timer 0 5 Ethernet Retry Timer fo 1 Dialing Mode Wait for transaction v V Allow Terminal Program Downloads This screen allows you to set several advanced options associated with the dial backup feature You can specify how long the modem will stay connected with no activity and how often the IN tact 1101 checks to see if the Ethernet connection has been re established You can also control whether dial backup is established immediately upon Ethernet outage or only when a transaction is present from one of the terminals and needs to be processed Finally you can control whether or not terminal downloads are accepted while operating in dial backup mode Because terminal downloads can be lengthy over a modem you may prefer to allow these only when connected via Ethernet 30 Hypercom Corporation Configura
111. too large for the buffer Error Yes Unable to format buffer from pool d Error Yes 70 Hypercom Corporation Event Log View Event Log Message Text Severity Level SNMP Trap Error attempting to add a header to a buffer Error Yes Retrieved an application frame which is not a buffer msg d Error Yes Mailbox d is full message discarded Error Yes Unable to acquire buffer from pool d Error Yes Internal state error for address 02x eDropState 0x 2x Error Yes Unable to cancel POSIX resource d Error Yes Retrieved an invalid event message x Error Yes Error reading from HDLC s Error Yes Invalid length d bytes read from HDLC Error Yes SCC Event Receive buffers exhausted Frame discarded Error Yes TCP IP Ethernet Interface Events Cannot create session to s d s Warning Yes Cannot create SSL session to s d s Warning Yes Persistent session to host s d established Info No Persistent SSL session to host s d established Info No Persistent session to host s d closed Warning Yes Ethernet link lost Error Yes Ethernet link restored Warning Yes Received invalid length 0x 04x from s d Restarting session Error Yes DNS lookup of name s failed Warning No No DNS server configured Error Yes Web Server Events Invalid administrator password entered from s Info No Administrator logged in from s Warning Yes Administra
112. tor logged out from s Warning Yes Administrator password changed by s Warning Yes Login session from s timed out Warning Yes Maximum failed login attempts Warning Yes HLAN to IP Events Improperly formatted message from terminal 02x message Error Yes discarded Transaction from terminal 02x NII 03X routed to default NII Info Yes Transaction from terminal 02x no route to NII 03X message Warning Yes discarded Transaction memory full Error Yes Open error on subsystem d Error Yes IN tact 1101 Software Configuration Guide 71 Event Log View Event Log Message Text Severity Level SNMP Trap Mailbox full for NII 3X Error Yes Unable to route data from TCP for destination index 02X 02X Error Yes Invalid data from TCP Error Yes Using backup host for NI 03X Warning Yes Restored primary host for NII 03X Info No Log Interface Events Invalid Registry IFace fields addr 0x 08x Error Yes Get requested addr 0x 08x for illegal Item ID 0x 08x Error Yes Get requested addr 0x 08x for invalid subrange Item ID 0x 08x Error Yes Get requested addr 0x 08x of Item ID 0x 08x invalid subset Debug No index d Get requested addr 0x 08x of non provided Item ID 0x 08x Debug No Put requested addr 0x 08x for invalid subrange Item ID 0x 08x Error Yes Illegal data interface usage from a
113. ts 15 trapSessionTimedOut trapMaxFiledLoginAttempts Issued when the five minute timer expires during a session The session is closed and the user is logged out Issued whenever the three consecutive failed attempts were made to log in to the IN tact 1101 System Error 99 trapSystemError SNMP Variables Used for Setting Time The following variables are provided in order to use SNMP to configure SNTP Issued when the device detects an unexpected condition A four digit code within the trap identifies the unexpected condition Refer to the Error Code table Variable Description SntpStatus Read write variable with two choices enabled and disabled TimeZone Read write variable Refer to the Time Zone Table for SNMP wish to set fto determine the numerical identifier of the time zone you PrimaryNTPServerFromDHCP Read only variable Displays the primary NTP server assigned by DHCP if any AlternateNTPServerFromDHCP Read only variable Displays the alternate NTP server assigned by DHCP if any NtpServersSearchOrder Read write variable with two choices dhcpFirst and staticFirst StaticPrimaryNTPServer Read write variable IP address or name of static primary NTP server 94 Hypercom Corporation Trap Definitions Variable Description StaticAlternateNTPServer NTP server Read write variable IP address or name of static alternate
114. ty and public key This allows the server to trust the client during SSL mutual authentication You can load a single certificate and key combination on the IN tact This combination will be used for all SSL sessions that require mutual authentication If the IN tact is required to connect to two different hosts each requiring mutual authentication those two hosts must be able to accept the same certificate from the IN tact Mutual authentication protects only transaction data not configuration data Setting up the Client Key and SSL certificate on the IN tact is a two step process Step 1 Enter the path and name of or use Browse to locate and select the Client Key Then enter the password associated with the SSL client certificate in the SSL Client Key Password field Click the Load button The certificate file is transferred to and loaded into the memory of the IN fact If the file cannot be read because it is not in PEM format or because the password is invalid an error is displayed on the web interface Step 2 After loading the Client Key the File Management screen re displays You should now load the SSL certificate that matches the Client Key 1 In the Load SSL Client Certificate to IN tact field click Browse to display a standard Browse dialog box 2 Navigate to and select the SSL certificate then click Open 3 Click Load to upload the SSL client certificate to the IN tact 1101 A red message displays under the field
115. ure is disabled by default Go to the Dial Backup Settings screen to enable this feature Disconnected Modem Not Present 1 The IN fact 1101 was not able to detect a modem attached to the serial port port 1 Check the modem cabling and power On Hook Modem Present 2 The IN fact 1101 was able to detect a modem However the modem is currently not in use Dialing Primary 3 The modem is currently dialing the primary dial string Dialing Alternate 4 The modem is currently dialing the alternate dial string Negotiating Primary 5 The modem has successfully connected using the primary dial string and is negotiating PPP Negotiating Alternate 6 The modem has successfully connected using the alternate dial string and is negotiating PPP Connected Primary 7 A PPP session has been established using the primary dial string Connected Alternate 8 A PPP session has been established using the alternate dial string Failure 9 The modem was unable to establish a PPP connection Please refer to the primary and alternate Failure Codes for additional information Initializing Modem 10 The modem is being initialized 64 Hypercom Corporation Dial Backup Status TABLE 5 1 Status Messages Status Message SNMP Code Explanation Query Modem Not Working 11 The modem did not respond to a basic modem model query command Please use one of the supported modem types e US Robotics 5686e e Hayes H08 15328 C e ZOOM 3048C Modem
116. use the fields below MAC Address Static IP Address Static Subnet Mask Static Gateway Address Static DNS Server JV Enable DHCP Use this screen to set basic communication parameters for the Ethernet Port on the IN tact 1101 The MAC address can be changed in the rare event that MAC address filtering or other firewall issues are preventing the provided MAC address from working u are required to configure a valid IP address for the IN tact 1101 Only IP version 4 is supported correctly If not using DHCP yo ears foo bn Jee oan oc fiez 168 1 200 255 255 2550 booo Wann Advanced gt to be operational You cannot permanently save the configuration until you do so Field Button Description MAC Address Unique address of this IN tact 1101 Static IP Address Change to match the IP addressing requirements for your network By default DHCP is enabled and this field displays 192 168 1 20 Static Subnet mask Change to match the local IP subnet of your network The default is 255 255 255 0 Static Gateway Address Enter the gateway address used to route IP off the local subnet The default is 0 0 0 0 Static DNS Server Enable DHCP Enter the IP address of the DNS server that should be used Enabled by default Click to disable DHCP and use a static IP address If DHCP is enabled both of the LEDs on the LAN connector of the IN tact 1101 will flash in unison when t
117. valid Please log in again when they select a screen Any changes made by User 1 that have not been saved with Apply and Restart are discarded Field Button Restrict Access to Web Server Description Use this checkbox to enable a specific range of IP addresses that will be able to contact the Web Server application IP Address 1 Enter the first IP address that will be able to access the Web Server Subnet Mask Enter the corresponding subnet mask for IP address 1 In order to restrict access to only a single IP address use a mask of 255 255 255 255 IP Address 2 Enter the second IP address that will be able to access the Web Server Subnet Mask Enter the corresponding subnet mask for IP address 2 Expire Inactive Web Sessions Inactivity Timeout Use this checkbox to enable or disable the inactivity timeout feature This is not a dynamic change you must Apply and Restart in order for this change to take affect Set the value in minutes for how long a web session should stay active with no activity The default value is 5 minutes Valid entries are from 5 to 60 minutes Note Click Save and Continue or Apply and Restart as appropriate Keep in mind that your changes are not written to persistent memory until you click Apply and Restart IN tact 1101 Software Configuration Guide 25 Configuring the IN tact 1101 Configuration Screens SNMP Interface Settings Screen
118. y used if the primary IP address cannot be reached Alternate TCP Port Enter the alternate port address of the processor Note Click Back Save and Continue or Apply and Restart as appropriate Keep in mind that your changes are not written to persistent memory until you click Apply and Restart Any changes made on this screen are temporarily saved when you click Edit to access the next screen You must still use Apply and Restart in order to write the changes to persistent memory IN tact 1101 Software Configuration Guide 37 Configuring the IN tact 1101 Configuration Screens Permanent Mode Settings Used when configuring connections requiring a permanent connection mode On the navigation tree click IN tact Setup gt Application Setup gt Host Port Click Edit then select a permanent connection type Click Edit again Ken PES Description Acme Processing I Include length field in length calculation This screen provides an option for how transaction headers are handled for permanent connection types The Hypercom POS LAN Header and TPDU are required for permanent connections The only option is whether or not the length field should be included as part of the length calculation Contact the host processor to obtain the correct settings for this option if unknown Field Button Description NII This is the NII routing code entered for this processor on the Host Port Settings s

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