Huawei HG523a Network Router User Manual
Contents
1. HUAWEI HG523a Home Gateway User Guide WwW HUAWEI TECHNOLOGIES CO LTD HUAWEI Wz HUAWEI HUAWEI HG523a Home Gateway V100R001 User Guide Issue 01 Date 2011 11 11 Part Number 202456 Huawei Technologies Co Ltd provides customers with comprehensive technical support and service Please feel free to contact our local office or company headquarters Huawei Technologies Co Ltd Address Huawei Industrial Base Bantian Longgang Shenzhen 518129 People s Republic of China Website http www huawei com Email terminal huawei com Copyright Huawei Technologies Co Ltd 2011 All rights reserved No part of this document may be reproduced or transmitted in any form or by any means without prior written consent of Huawei Technologies Co Ltd The product described in this manual may include copyrighted software of Huawei Technologies Co Ltd and possible licensors Customers shall not in any manner reproduce distribute modify decompile disassemble decrypt extract reverse engineer lease assign or sublicense the said software unless such restrictions are prohibited by applicable laws or such actions are approved by respective copyright holders under licenses Trademarks and Permissions We Ws Huawei HUAWEI and are trademarks or registered trademarks of Huawei Technologies Co Ltd Other trademarks product service and company names mentioned are the property of their respective owner2. box for confirmation Step5 Click Submit to save the settings After you change the password successfully the current page jumps to the page for logging in to the Web based configuration utility To log in to the Web based configuration utility enter the new password and then click OK If you forget the user name or password that has been changed you can restore the default settings of the HG523a by pressing and holding the RESET button for over six seconds Then the user name and password that are used for logging in to the Web based configuration utility are restored to default values After you restore the default settings however your customized data is lost Therefore use this function with caution 5 2 Enabling or Disabling the Wireless Network Function You can quickly enable or disable the wireless network function by pressing the WLAN button on the HG523a To enable the wireless network function press and hold the WLAN button for over one second and then release the button You can disable the wireless network function in the same way The WLAN indicator shows whether the wireless network function is enabled 10 In addition you can enable or disable the wireless network function through the Web based configuration utility do as follows Step 1 Log in to the Web based configuration utility Step 2 In the navigation tree on the left choose Advanced gt Basic gt WLAN gt WLAN Step 3 Select the Enable WLAN
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4. five minutes power on the terminal and then use the PPP dial up software to dial again 2 Restore the default settings of the terminal If the problem persists contact your network operator Check whether the proxy server of the Web browser is correctly configured Take the Internet Explorer installed on a computer that runs Windows XP as an example To check whether the proxy server of the Web browser is correctly configured do as follows 1 Launch the Internet Explorer 2 Choose Tools gt Internet Options 3 In the Internet Options dialog box click the Connections tab 4 Inthe Local Area Network LAN settings group box click LAN Settings 5 In the Proxy server group box of the Local Area Network LAN Settings dialog box ensure that the Use a proxy server for your LAN These settings will not apply to dial up or VPN connections Check box is cleared Try to access multiple Web sites to check whether the terminal can access these Web sites If the terminal still cannot access Web sites contact your network service provider What can I do if Web pages often cannot be displayed during Web page browsing and can be displayed after the terminal 1s restarted Step 1 Step 2 Ensure that the terminal and other devices such as telephones or fax machines are connected to telephone lines through a splitter For details about how to install a splitter see the related description in the manual Ensure that teleph
5. more than 120s e A wireless connection is set up between the HG523a and a wireless client through the WPS function e This state lasts 300s The WPS function is disabled Data is being transmitted through the Ethernet interface The Ethernet connection is set up The Ethernet connection is not set up 16 7 2 Interfaces and Buttons Interface or Button Power LANI LAN2 ADSL ON OFF RESET WLAN WPS Description It is used to connect the power adapter It is used to connect to the Ethernet interface on the computer It is used to connect to the MODEM interface on the splitter It is the power switch and is used to power on or power off the HG523a You can press and hold the RESET button for over six seconds to restore the default settings of the HG523a Note After you restore the default settings your customized data 1s lost Therefore use this function with caution You can press the WLAN button to enable the WLAN function You can press the WLAN button less than two seconds to enable the WPS function 7 3 Default Settings Parameter Setting IP address of the LAN interface 192 168 1 1 Subnet mask of the LAN interface 255 255 255 0 User name used for logging in to the Web based admin configuration utility Password used for logging in to the Web based admin configuration utility Wireless network function Enable 7 4 Technical Specifications Item Specification Entire device power sup
6. the PPP dial up software on your computer The PPP dial up software is pre installed on certain computer operating systems To create a dial up connection do as follows taking the Windows XP operating system as an example 1 Choose Start gt All Programs gt Accessories gt Communications gt Network Connections 2 Click Create a new connection in Network Tasks to display the New Connection Wizard window and then click Next 3 Select Connect to the Internet and then click Next 4 Select Set up my connection manually and then click Next 5 Select Connect using a broadband connection that requires a user name and password and then click Next 6 Enter the name as desired of the dial up connection in ISP Name and then click Next 7 Select Anyone s use or My use only and then click Next 6 8 Enter the user name and password provided by the network operator and used for the dial up connection and then click Next 9 Select Add a shortcut to this connection to my desktop and then click Finish An icon for the dial up connection is displayed on the desktop of your computer You need to perform the preceding operations only once for creating a network connection After the network connection is created to access the network double click the icon for the dial up connection and then click Connect in the displayed dialog box 4 Configuring the Wireless Network Connection The HG523a provides the WLAN function
7. 1s also solid on which indicates that the HG523a is working properly 3 Setting the Network Access Parameters By configuring the HG523a and your computer you can choose any of the following methods to surf the Internet e Accessing the Network through the Embedded PPP Dial Up Software on the HG523a Accessing the Network through the PPP Dial Up Software on Your Computer 3 1 Accessing the Network through the Embedded PPP Dial Up Software on the HG523a If you select this method for accessing the network the HG523a starts to set up a dial up connection automatically after the startup You can access the network after you power on your computer You do not need to install any special dial up software on your computer or perform dial up operations on your computer To configure the HG523a and your computer for the network access do as follows Step 1 Log in to the Web based configuration utility of the HG523a 1 Launch the Internet Explorer on your computer Enter http 192 168 1 1 in the address bar and then press Enter 2 Inthe displayed dialog box enter the user name and the password and then click Login By default both the user name and the password are admin After the user name and the password are verified you can access the Web based configuration utility Step 2 Enable the embedded dial up function 1 In the navigation tree on the left of the Web based configuration utility choose Advanced gt Basic gt W
8. AN 2 Click New Select Enable check box for WAN connection Enter the VPI and VCI that are provided by the network operator in the VPI VCI text boxes Select Internet from the Service list Select PPPoE option button for Connection type Select Enable check box for NAT Enter the user name and password that are provided by the network operator in the User name and Password text boxes and keep the default settings of other parameters 9 Click Submit to save the settings xod a n After you complete the preceding settings you can surf the Internet You need to perform the preceding operations on a computer once only The next time when you power on your computer you can surf the Internet without any configuration 3 2 Accessing the Network through the PPP Dial Up Software on Your Computer If you select this method for accessing the network you need to install and configure the dial up software on your computer In addition you need to perform dial up operations on your computer upon each startup To configure the HG523a and your computer for the network access do as follows Step1 Setthe working mode of the HG523a to Bridge For details refer to the procedure for enabling the embedded dial up function described in Step 2 in section 3 1 Accessing the Network Through the Embedded PPP Dial Up Software on the HG523a Note that Bridge is selected from the Connection type drop down combo box Step2 Install and configure
9. and BUON es cress nt eut ett MUS CORE OH EEUU REIS RENE Sta uds 17 7 9 Default Seti Seu veces ONT MM es Un MI aee 17 Zac Wechinl Cals Speci CA ODSuss eausa A loas bu i to E debuts ee Otis inse 17 ii 1 Warnings and Precautions Thank you for purchasing the HG523a Home Gateway hereinafter referred to as the HGS523a To use the device properly and safely read these warnings and precautions carefully and strictly observe them during operation Unless specified the device described in this section includes the device and its accessories A Basic Requirements e During storage transportation and operation of the device keep it dry and prevent it from colliding with other objects e Do not dismantle the device In case of any fault contact an authorized service center for assistance or repair e Without authorization no organization or individual can change the mechanical safety or performance design of the device When using the device observe all applicable laws and regulations and respect the legal rights of other people Environmental Requirements for Using the Device e Before connecting and disconnecting cables stop using the device and then disconnect it from the power supply Ensure that your hands are dry during operation e Keep the device far from sources of heat and fire such as a heater or a candle e Keep the device far from electronic appliances that generate strong magnetic or electric fiel
10. combo box or not 5 3 Changing the Wireless Network Name and the Access Password To change the name and access password for the wireless network do as follows taking the authentication type WPA PSK WPA2 PSK as an example Step1 Loginto the Web based configuration utility Step2 In the navigation tree on the left choose Advanced gt Basic gt WLAN gt WLAN Step 3 Enter a wireless network name in the SSID text box Step 4 Enter an access password in the WPA Pre Shared Key text box Step5 Click Submit to save the settings 5 4 Changing the IP Address Used for Logging In to the Web Based Configuration Utility To make the login IP address easy to remember you can change the IP address after logging in to the Web based configuration utility To change the IP address do as follows Step 1 Choose Advanced gt Basic gt LAN gt DHCP in the navigation tree to display the LAN Host Settings page Step 2 Enter a new IP address as desired in the IP Address text box Then enter a subnet mask in Subnet Mask text box Step 3 Click Submit to save the settings 11 To log in to the Web based configuration utility after you change the IP address successfully you need to launch the Internet Explorer and then enter the new IP address in the address bar Ensure that the IP address of the computer is in the same network segment as that of the HG523a so that the computer can access the Web based configuration utility 5 5 Resto
11. ds such as a microwave oven or a refrigerator Place the device on a stable surface e Place the device in a cool and well ventilated indoor area Do not expose the device to direct sunlight Use the device in an area with a temperature ranging from 0 C to 40 C e Do not block the openings on the device with any object Reserve a minimum space of 10 cm around the device for heat dissipation e Do not place any object such as a candle or a water container on the device If any foreign object or liquid enters the device stop using the device immediately power it off remove all the cables connected to it and then contact an authorized service center During thunderstorms power off the device and then remove all the cables connected to it to prevent it from getting damaged due to lightning strikes Precautions for Using Wireless Devices The antenna s used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons Do not use the device where using wireless devices is prohibited or may cause interference or danger The radio waves generated by the device may interfere with the operation of electronic medical devices If you are using any electrical medical device contact its manufacturer for the restrictions on the use of the device Do not take the device into operating rooms intensive care units ICUs or coronary care units CCUs Areas with Inflammables and Explosiv
12. es Do not use the device where inflammables or explosives are stored for example in a gas station oil depot or chemical plant Otherwise explosions or fires may occur In addition follow the instructions indicated in text or symbols Do not store or transport the device in the same box as inflammable liquids gases or explosives Accessory Requirements Use only the accessories supplied or authorized by the device manufacturer Otherwise the performance of the device may get affected the warranty for the device or the laws and regulations related to telecommunications terminals may become null and void or an injury may occur Do not use the power adapter if its cable is damaged Otherwise electric shocks or fires may occur Ensure that the power adapter meets the specifications indicated on the device nameplate Ensure that the power adapter meets the requirements of Clause 2 5 in IEC60950 1 EN60950 1 and it is tested and approved according to national or local standards The socket outlet shall be installed near the equipment and shall be easily accessible Safety of Children Keep the device and its accessories out of the reach of children Otherwise they may damage the device and its accessories by mistake or they may swallow the small components of the device causing suffocation or other dangerous situations Maintenance If the device is not used for a long time power it off and then remove all the cables con
13. g that the HG523a is connected to your PC through the WLAN This state lasts 300s Then the WPS indicator turns off A The WPS applications may vary with different types of wireless network adapters For details about the configuration and operations of the WPS application refer to the operation guide provided by the application provider 4 2 Setting Up a Wireless Connection Manually If your network adapter does not support the WPS function you can set up a wireless connection between your PC and the HG523a manually To manually set up a wireless connection use two of the following methods e Use the tool provided by your network adapter For details see the user guide of your network adapter Use the wireless configuration software provided by the operating system of your PC If your PC runs on Windows XP you can use the wireless configuration software that is provided by Windows XP to set up a wireless connection between your PC and the router This section takes Windows XP as an example and describes how to set up a wireless connection between your PC and the HG523a manually do as follows Step 1 Set the wireless network name and access password of the HG523a To set the wireless network name and the access password do as follows taking the authentication type WPA PSK WPA2 PSK as an example 1 Log in to the Web based configuration utility 2 Inthe navigation tree on the left of the Web based configuration utility cho
14. nected to it If any exception occurs for example if the device emits any smoke or unusual sound or smell stop using the device immediately power it off remove all the cables connected to it and then contact an authorized service center Do not trample pull or overbend any cable Otherwise the cable may get damaged causing malfunction of the device Before cleaning the device stop using it power it off and then remove all the cables connected to it Use a clean soft and dry cloth to clean the device shell Do not use any cleaning agent or spray to clean the device shell 2 Connecting the Cables and Getting Started 2 1 Connecting One Telephone If your telephone line is used for both the broadband network access and a telephone connection take the following figure as a reference for connecting the cables 1 Power adapter 2 Computer 3 Telephone 4 Splitter 5 Telephone jack on the wall a Modem interface b Phone interface c Line interface Jn If the wireless network function is used on the HG523a for the network di access you do not need to connect the network cable 2 2 Getting Started To power on the HG523a press the ON OFF button on the side of the HG523a After you power on the HG523a the ADSL indicator blinks for less than three minutes which indicates that the HG523a is being activated Later the ADSL indicator turns solid on The Power indicator
15. on a Local Area Network LAN Ifa wireless network adapter is installed on your computer you can connect your computer to the HG523a through a wireless connection A The hardware installation methods and driver installation methods of wireless network adapters provided by different companies vary from each other For details see the installation guide provided by the wireless network adapter provider To set up a wireless connection use either of the following methods e Setting Up a Wireless Connection Through the WPS Button e Setting Up a Wireless Connection Manually 4 1 Setting Up a Wireless Connection Through the WPS Button The HG523a supports the Wi Fi Protected Setup WPS function If your network adapter also supports the WPS function you can use the WPS function to set up a wireless connection between your PC and the HG523a quickly To configure the wireless network connection do as follows Step 1 Check whether the WLAN indicator of the HG523a is on If the WLAN indicator is off Press the WLAN button on the side panel of the HG523a to enable the WLAN function Step 2 Press the WPS button on the side panel of the HG523a to enable the HG523a to enter the WPS negotiation state Step 3 Enable the WPS negotiation function of the wireless network adapter on your PC within two minutes and then wait for a moment typically 10s and at most 120s The WPS indicator of the HG523a becomes on from the blinking state indicatin
16. one lines are properly connected If the telephone lines are improperly connected the stability of the network connection is affected 14 Step 3 Check the positions of your terminal and your computer Ensure that they are far from electric appliances such as microwave ovens refrigerators or cordless telephones that generate strong magnetic or electric fields If the problem persists contact your service provider What can I do if sometimes the terminal cannot access the Internet through a WLAN connection or if the WLAN connection is unsteady Step 1 Check the positions of your terminal and your computer Ensure that they are far from the electric appliances such as microwave ovens refrigerators or cordless telephones that generate strong magnetic or electric fields Step 2 Place your terminal in an open area Although radio signals can pass through obstacles the transmission effects of WLAN radio signals are affected if radio signals pass through too many obstacles such as cement or wooden walls Step 3 Place your computer close to your terminal If your computer is far from your terminal the effects of the WLAN are affected Step4 Place your terminal and computer in another direction Step5 Do not use your terminal to access the WLAN during thunderstorms After a broadband terminal is installed does Internet access degrade call quality or do telephone calls lower the Internet access rate No The terminal use
17. ose Advanced gt Basic gt WLAN gt WLAN 3 Select the Enable WLAN check box 4 Select the SSIDI from the SSID index drop down combo box 5 Enter a wireless network name in the SSID text box 6 Select WPA PSK WPA2 PSK from the Security drop down combo box 7 Enter an access password in the WPA pre shared key text box 8 Select TKIP AES from the WPA encryption drop down combo box 9 Click Submit to save the settings Step 2 Enable the wireless configuration service provided by Windows XP Right click My Computer and then choose Manage from the shortcut menu In the Computer Management window choose Computer Management Local gt Services and Applications gt Services From the services listed in the right pane of the Computer Management window right click Wireless Zero Configuration and then choose Properties from the shortcut menu In the Wireless Zero Configuration Properties Local Computer dialog box check whether Service status is Started If not click the Start button Click OK to close the dialog box Then close the Computer Management window Step 3 Configure the wireless network connection on your computer l 2 Choose Start gt All Programs gt Accessories gt Communications gt Network Connections In the Network Connections window right click Wireless Network Connection to display a shortcut menu and then choose Properties from the shortcut menu In the Wireless Network Connection Pro
18. perties dialog box select Wireless Networks Select Use Windows to configure my wireless network settings Click View Wireless Networks Select the wireless network that is configured in Step 2 and then click Connect in the lower right corner of the window In the displayed dialog box enter the access password that is preset in Step 2 and then click Connect After the password is verified Connected appears on the icon of the wireless network in the wireless network list which indicates that the computer is connected to the HG523a through a wireless connection 8 9 Close the Wireless Network Connection dialog box In the Wireless Network Connection Properties dialog box click OK 9 Configuring the HG523a 5 1 Changing the Administrator Password Used for Logging In to the Web Based Configuration Utility For safety reasons or to make the password easy to remember you can change the administrator password for login after logging in to the Web based configuration utility To change the password do as follows Step 1 Log in to the Web based configuration utility Step 2 Choose Advanced gt Maintenance gt Account in the navigation tree to display the system management page Step 3 Select the admin from the User name drop down combo box Step 4 Enter the Current password in the Current Password text box Enter the new password in the New Password text box Then enter the new password again in the Confirm password text
19. ply 12 V DC 0 5 A Entire device power consumption lt 6 W Ambient temperature for operation 0 C to 40 C 32 F to 104 F 17 Item Relative humidity for operation Dimensions L x W x H Weight Standards DSL transmission rates Wireless transmission rates ADSL standards ADSL2 standard ADSL2 standard WLAN standard G dmt T1 413 G 992 5 ADSL2 802 11b 802 11g 802 11n Specification 5 to 95 non condensing 134 mm x 100 mm x 31 mm 250g e ITU G 992 G dmt Annex A e TU G 994 1 G hs e ANSI TI 413 Issue 2 e ITU G 992 3 G dmt bis Annex A e ITU G 992 3 G dmt bis Annex L ITU G 992 5 Annex A 802 11b 802 11g 802 11n and Mixed working mode e Maximum downlink rate 8 Mbit s e Maximum uplink rate 896 kbit s e Maximum downlink rate 24 Mbit s e Maximum uplink rate 1024 kbit s 1 Mbit s 2 Mbit s 5 5 Mbit s and 11 Mbit s 6 Mbit s 9 Mbit s 12 Mbit s 18 Mbit s 24 Mbit s 36 Mbit s 48 Mbit s and 54 Mbit s 6 5 Mbit s 13 Mbit s 13 5 Mbit s 19 5 Mbit s 26 Mbit s 27 Mbit s 39 Mbit s 40 5 Mbit s 52 Mbit s 54 Mbit s 58 5 Mbit s 65 Mbit s 81 Mbit s 108 Mbit s 121 5 Mbit s 135 Mbit s 18 HUAWEI TECHNOLOGIES CO LTD Huawei Industrial Base Bantian Longgang Shenzhen 518129 People s Republic of China www huawei com
20. ring Default Settings After you restore the default settings your customized data is lost Therefore use this function with caution You can quickly restore the default settings of the HG523a by pressing the RESET button on the rear panel To restore the default settings press and hold the RESET button for over six seconds after the HG523a is powered on and then release the button In addition you can restore the default settings of the HG523a through the Web based configuration utility To restore the default settings through the Web based configuration utility do as follows Step1 Log in to the Web based configuration utility and then choose Advanced gt Maintenance gt Device gt Reset in the navigation tree to display the reboot page Step2 Click Restore Default Settings After the preceding operations the page jumps to the login page You can log in to the Web based configuration utility by entering the default user name and password that are admin 6 FAOs How can I quickly restore the default settings of the terminal To restore the default settings press and hold the RESET button on the rear panel for over six seconds after the HG523a is powered on and then release the button What can I do if I cannot access the Internet through the terminal Step 1 Check whether the Power indicator on the terminal is solid on If the Power indicator is off perform further checks as follows 1 Ensure that the terminal i
21. s Notice Some features of the product and its accessories described herein rely on the software installed capacities and settings of local network and may not be activated or may be limited by local network operators or network service providers Thus the descriptions herein may not exactly match the product or its accessories you purchase Huawei Technologies Co Ltd reserves the right to change or modify any information or specifications contained in this manual without prior notice or obligation NO WARRANTY THE CONTENTS OF THIS MANUAL ARE PROVIDED AS IS EXCEPT AS REQUIRED BY APPLICABLE LAWS NO WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE MADE IN RELATION TO THE ACCURACY RELIABILITY OR CONTENTS OF THIS MANUAL TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO CASE SHALL HUAWEI TECHNOLOGIES CO LTD BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES OR LOST PROFITS BUSINESS REVENUE DATA GOODWILL OR ANTICIPATED SAVINGS Import and Export Regulations Customers shall comply with all applicable export or import laws and regulations and will obtain all necessary governmental permits and licenses in order to export re export or import the product mentioned in this manual including the software and technical data therein Contents 1 Warnings and Precautions
22. s the frequency division multiplexing FDM and splitter technologies to separate voice signals from data signals Although the two types of signals are transmitted through one telephone line they are carried by different frequency bands Therefore they do not interfere with each other In this case you can make a telephone call and access the Internet simultaneously without degrading call quality or lowering the Internet access rate 7 Appendix 7 1 Indicators Indicator Status Description Power Solid on The HG523a is powered on Off The HG523a is powered off 15 Indicator ADSL Internet WLAN WPS LANIL LAN2 Status Blinking Solid on O Blinking Solid on Off Blinking Solid on Off Blinking Q 5 O Blinking Solid on Off Description The HG523a is being activated The HG523a is activated The HG523a is powered off Data is being transmitted e The HG523a works in routing mode e No Data is being transmitted e The WAN connection is set up e The HG523a works in bridge mode or in routing mode e No WAN connection is set up e The wireless network function is enabled e Data is being transmitted through the WLAN e The wireless network function is enabled e No data is being transmitted through the WLAN The wireless network function is disabled The HG523a is attempting to set up a wireless connection with a wireless client through the WPS function e This state lasts no
23. s turned on 2 Ensure that electricity comes from the socket and that the power input from the socket meets the requirements described on the label of the 12 Step 2 Step 3 Step 4 terminal power adapter If the voltage is unsteady for example if the voltage is too high or too low do not use the terminal Wait until the voltage restores to its normal level and then use the terminal 3 Ensure that the terminal is properly connected to the socket through the power adapter If the Power indicator is still off contact an authorized maintenance center After powering on the terminal wait for about three minutes Then check whether the ADSL indicator on the terminal is solid on If the ADSL indicator blinks for a long time perform further checks as follows 1 Ensure that telephone lines are properly connected Pay special attention to the connections between the telephone lines and the splitter 2 Ensure that the terminal or telephone lines are far from the electric appliances that generate strong magnetic or electric fields Replace telephone lines when necessary If the ADSL indicator still blinks and does not turn solid on contact your network operator Check whether the LAN indicator of the terminal is on If the LAN indicator is off perform further checks as follows 1 Ensure that the network adapter of the computer is enabled 2 Ensure that the network cable between the terminal and the computer is properl
24. y connected Remove and then insert the network cable or replace the network cable when necessary If the LAN indicator is still off contact an authorized maintenance center Check whether the driver for the network adapter is properly installed Take a computer that runs Windows XP as an example To check whether the driver for the network adapter is installed do as follows 1 On the desktop right click My Computer and then choose Manage 2 In the navigation tree of the Computer Management window choose Device Manager 3 In the right pane of the Computer Management window click Network adapters to view the information about the network adapter of the computer If no network adapter is found or if a question mark or an exclamation mark is displayed next to the icon of the network adapter you can infer that the driver for the network adapter is not properly installed In this case re install the driver for the network adapter of the computer 13 Step 5 Step 6 Step 7 Step 8 Ensure that you have entered the correct user name and user password that are required by the PPP dial up software The user name and the user password are provided by your network operator Check whether you can use the PPP dial up software to dial successfully If you cannot use the PPP dial up software to dial successfully perform further checks as follows 1 Stop the PPP dial up software and then power off the terminal After
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