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Grandstream Networks GXP1200 IP Phone User Manual

1. htto www grandstream com products qxp_ series general documents GXP21xx 14xx XML Screen Customization zip e XML downloadable phonebook http www grandstream com products qxp series general documents gxp wp xml phonebook pdf e XML Application For GXP21xx only http www grandstream com products qxp series general documents xml application guide zip FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 32 of 69 Am Innovative IF Voice amp Video CONFIGURATION GUIDE The GXP2120 GXP2110 GXP2100 GXP1450 can be configured via two ways e LCD Configuration Menu using the phone s keypad e Web GUI embedded on the phone using PC s web browser CONFIGURATION VIA KEYPAD To configure via the LCD configuration menu using phone s keypad follow the instructions below e Enter MENU options When the phone is in idle press the round MENU button to enter the configuration menu e Navigate in the menu options Press the arrow keys up down left right to navigate in the menu options e Enter Confirm selection Press the round MENU button to enter the selected option e Exit Press LEFT arrow key to exit to the previous menu e The phone automatically exits MENU mode with an incoming call when the phone is off hook or the MENU mode if left idle for more than 20 seconds The MENU options are listed in the following table Table 10 CONFIGURATION MENU Call History Displays call logs for answered calls dial
2. e core core version number e base base version number e prog program version number This is the main firmware release number which is always used for identifying the software system of the phone e dsp DSP version number System up time since the last reboot Current system time on the phone system SIP account registration status PPPoE connection status GUI and Phone service status running or stopped Core dump file that could be downloaded for troubleshooting purpose This field indicates whether the account is active The default setting is Yes The name associated with the SIP account GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 38 of 69 SIP Server Secondary SIP Server Outbound Proxy SIP User ID Authenticate ID Authenticate Password Name DNS Mode TEL URI SIP Registration Unregister On Reboot FIRMWARE VERSION 1 0 4 23 E sce Innovative IF Voice amp Video The URL or IP address and port of the SIP server This is provided by your VoIP service provider ITSP The URL or IP address and port of the SIP server This will be used when the primary SIP server fails IP address or Domain name of the Primary Outbound Proxy Media Gateway or Session Border Controller It s used by the phone for Firewall or NAT penetration in different network environments If a symmetric NAT is detected STUN will not work and ONLY an Outbound Proxy can provide a solution User account
3. ndstream Innovative IP Voice 8 Video Grandstream Networks Inc GXP2120 GXP2110 GXP2100 GXP1450 SIP Enterprise Phones GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL andstream Innovative IP Volce amp Video GXP2120 GXP2110 GXP2100 GXP1450 User Manual Index GNU GPL INFORMATION cccccccececscscscsccccececececauaususecucecececueauausuceneceaeaes 5 CHANGE LOG bel tete ee ee aa aa aaa aaa eee aa aaasasesesesesesesesessosososesosesesosousssosososooun 6 FIRMWARE VERSION 1 0 4 23 o cccccccccccececececcccecccececececucuscscececuauauseauenecuauausuatenenecusestsneneceansnsusneneananaes 6 FIRMWARE VERSION 1 0 4 9 c cccccccecscscecucuacsccccuacucuaucucueuacucuausesuevacucuausueueracuauauseeuavacuanansuenenacvanas 6 WELCOME 0 ue cece cccccncccnccccncccncccncccuneuenneunneennueunuuunneuunuuuneeunneuunueunaeeunenenunennens 7 PRODUCT OVERVIEW NNN NNN nen nna ennan KN NN aaa NN EN NN KN NN NNN REN NN KN NNN NN KANN KN NA 8 KEATUREHIGHTUIGHTeG annaa annaa AAAA ARDAL RAAL A nAn a nannan nannt 8 GXP2120 GXP2110 GXP2100 GXP1450 TECHNICAL SPECIFICATIONS ccc cece cc ccececeeeecececeueuees 9 INSTALLATION eu NNN NNN NN ENN NNN NN EN NN ENN NK NN EN NN NNN NENNEN NN ENN REN NN ENN NK NNN ENNEN 12 EQUIPMENT PACKAGING c c cccccccccscecececececcacacecececuauacauauenecuauaesesuenenuuaesusueneneauatsusuenenecvaesusnsesnes 12 CONNECTING YOUR PHONE c cccccccecececcccccccccececececuccacsueuececuauacausueceauuaesueuenec
4. Grandstream offers a NAT friendly HTTP server This enables users to download the latest software upgrades for their phone via this server Please refer to the webpage http www grandstream com support firmware Alternatively users can download a free TFTP or HTTP server and conduct a local firmware upgrade A free windows version TFTP server is available for download from http support solarwinds net updates New customerFree cfm http tftpd32 jounin net Instructions for local firmware upgrade via TFTP 1 Unzip the firmware files and put all of them in the root directory of the TFTP server 2 Connect the PC running the TFTP server and the phone to the same LAN segment 3 Launch the TFTP server and go to the File menu gt Configure gt Security to change the TFTP server s default setting from Receive Only to Transmit Only for the firmware upgrade 4 Start the TFTP server and configure the TFTP server in the phone s web configuration interface 5 Configure the Firmware Server Path to the IP address of the PC 6 Update the changes and reboot the phone End users can also choose to download a free HTTP server from http httpd apache orq or use Microsoft IIS web server Note When the phone boots up it will send a TFTP or HTTP request to download the configuration file CIQXXXXXXXXXXXX where XXXXXXXXXXxXxX is the MAC address of the phone If it is anormal TFTP or HTTP upgrade the following messages TFTP Error
5. providing up to 112 additional programmable extensions Each GXP Extension unit has 56 multi purpose keys dual color LEDs red green and support BLF Busy Lamp Field and Presence GXP2120 2110 Extension package contains e 1 GXP Extension unit e 2connection cables GXP2120 with GXP Extension GXP Extension Reverse side of connection with connection GXP2120 2110 has a special port on plate the back Figure 1 GXP2120 GXP2110 Extension Board Connection Connect the first GXP EXT to the GXP2120 2110 using the connection cable found in the GXP Extension package The first GXP EXT draws power directly from the phone Connect the second GXP Extension unit using the connection plate and the connection cable The GXP2120 2110 will automatically reboot and power up the GXP Extensions Grandstream recommends though not required to use a separate power supply with the second GXP EXT FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 13 of 69 E se Note e Should your system lose power please unplug your devices and power up the GXP2120 2110 first e Extension for GXP2120 2110 is the same for GXP2020 2010 models However GXP2120 2110 uses a different shaped connector for the special port as shown above Extension cables will be included with the extension board e Extension for GXP2120 2110 does not support hot swap Once connected user should reboot the phone to ensure the set up will work correctly e GX
6. CD without a SIP server Controlled static IP usage is recommended To enable Quick IP Call Mode go to phone s Web GUI gt Advanced Setting page set Use Quick IP Call Mode to Yes Click on Update on the bottom of the Web GUI page to take the change To make Quick IP Call take the phone off hook first Then dial xxx where x is 0 9 and xxx lt 255 Press or SEND anda direct IP call to aaa bbb ccc XXX will be completed aaa bbb ccc is from the local IP address regardless of subnet mask The number xx or x are also valid The leading 0 is not required but it s OK FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 24 of 69 E se For example e 192 168 0 2 calling 192 168 0 3 dial 3 followed by or SEND e 192 168 0 2 calling 192 168 0 23 dial 23 followed by SEND e 192 168 0 2 calling 192 168 0 123 dial 123 followed by SEND e 192 168 0 2 dial 3 and 03 and 003 results in the same call call 192 168 0 3 Note e The will represent colon in direct IP call rather than SEND key as in normal phone call e lf you have a SIP server configured direct IP call still works If you are using STUN direct IP call will also use STUN e Configure the User Random Port to No when completing direct IP calls ANSWERING PHONE CALLS RECEIVING CALLS e Single incoming call Phone rings with selected ring tone The corresponding LINE key will flash in red Answer call
7. GXP2100 GXP1450 USER MANUAL Page 20 of 69 Enn Innovative IF Voice amp Video PHONEBOOK Display phonebook list and options CONTACT EE SR Volume For GXP2100 GXP1450 only On GXP2100 GXP1450 press or to adjust the volume On GXP2120 GXP2110 when the phone is off hook press UP or DOWN button to adjust the volume 0 9 Standard phone keypad Configure key mode and User ID to use the Multi Purpose key as Multi Purpose Keys Speed Dial BLF Call Park and etc MAKING PHONE CALLS HANDSET SPEAKER AND HEADSET MODE The GXP2120 GXP2110 GXP2100 GXP1450 allows users to switch among handset speaker or headset when making calls Press the Hook Switch to switch to handset press the Headset button to switch to headset or press the Speaker button to switch to speaker MULTIPLE SIP ACCOUNTS AND LINES GXP2120 can support up to 6 independent SIP accounts GXP2110 GXP2100 can support up to 4 independent SIP accounts GXP1450 can support up to 2 independent accounts Each account is capable of independent SIP server user and NAT settings Each of the line buttons is virtually mapped to an individual SIP account In off hook state select an idle line and the dial tone will be heard To make a call select the line you wish to use The corresponding LINE LED will light up in green The user can switch lines before dialing any number by pressing the LINE buttons For example If 2 independent accounts are registere
8. Identity Header will present in the SIP INVITE message or not The default setting is default which is when Huawei IMS special feature is on the P Preferred ldentity Header will not show in INVITE If set to Yes the P Preferred ldentity Header will always show in INVITE If set to No the P Preferred ldentity Header will not show in INVITE Different soft switch vendors have special requirements Therefore users may need select special features to meet these requirements Users can choose from Standard Nortel MCS Broadsoft CBCOM RNK Sylantro or Huawei IMS depending on the server type The default setting is Standard SETTINGS BASIC SETTINGS PAGE End User Password FIRMWARE VERSION 1 0 4 23 Allows the administrator to set the password for user level web GUI access This field is case sensitive with a maximum length of 30 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 46 of 69 Confirm Password Internet Protocol IPv4 Address Type DHCP Host name Option 12 DHCP Vendor Class ID Option 60 Allow DHCP Option 120 to override SIP Server PPPoE Account ID PPPoE Password PPPoE Service Name IPv4 Address Subnet Mask Gateway DNS Server 1 DNS Server 2 Preferred DNS Server IPv6 Address Type Static IPv6 Address IPv6 Prefix Length IPv6 Prefix DNS Server 1 DNS Server 2 Preferred DNS server 802 1x mode FIRMWARE VERSION 1 0 4 23 E se characters Confirms the end user password field
9. Jitter Buffer Type Jitter Buffer Length Eventlist BLF URI Conference URI Use Privacy Header Use P Preferred ldentity Header Special Feature Am Innovative IF Voice amp Video between 96 and 127 Selects either Fixed or Adaptive based on network conditions The default setting is Adaptive Selects Low Medium or High based on network conditions The default setting is Medium Configures the eventlist BLF URI on the phone to monitor the extensions in the list with Multi Purpose Key If the server supports this feature users need to configure an eventlist BLF URI on the service side first e BLF1006 myserver com with a list of extension included On the phone in this eventlist BLF URI field fill in the URI without the domain e BLF1006 To monitor the entensions in the list under Web GUI gt Basic Setting page please select eventlist BLF in the Multi Purpose Key key mode choose account enter Name and User ID of each extension in the list Not applicable to GXP1450 Configures the conference URI when using Broadsoft N way calling feature Controls whether the Privacy Header will present in the SIP INVITE message or not The default setting is default which is when Huawei IMS special feature is on the Privacy Header will not show in INVITE If set to Yes the Privacy Header will always show in INVITE If set to No the Privacy Header will not show in INVITE Controls whether the P Preferred
10. MMMM da Friday October 12 Not applicable to GXP1450 e MMMM dd dddd October 12 Friday Not applicable to GXP1450 Configures the time display in 12 hour or 24 hour format on the LCD The default setting is in 12 hour format When it s set to Yes the DTMF digits entered during the call will not display The default setting is No When it s set to Yes the LCD backlight will not be turned on when there is a new missed call The default setting is No Configures to enable or disable the speaker to ring when headset is used on Toggle Headset Speaker mode If set to Yes when the phone is in Headset Toggle Headset Speaker mode both headset and speaker will ring on incoming call The default setting is No When headset is connected to the phone users could use the HEADSET button in Default Mode or Toggle Headset Speaker e Default Mode When the phone is in idle press HEADSET button to off hook the phone and making calls by using headset Headset icon will display on the left side of the screen in dialing talking status gt When there is an incoming call press HEADSET button to pick up the call using headset When there is an active call using headset press HEADSET button to hang up the call gt When Speaker Handset is being used in dialing talking status press HEADSET button to switch to headset Press it again to hang up the call Or press speaker Handset to switch back to the previous mode e
11. Number Filter LDAP Name Filter LDAP Version Search LDAP Configuration Back Enable DND Disable DND Do Not Disturb re Back Forward Call Ring Tone Ring Volume m Default Ring LCD Contrast Ring1 LCD Brightness Ring2 Download SCR XML Ring 3 Erase Custom SCR Back Display Language Time Settings Back Account SIP Proxy SIP Outbound Proxy Upgrade SIP User ID Factory Reset SIP Auth ID Layer 2 QoS SIP Password Back SIP Transport Audio Audio Loopback SE Diagnostic Mode Keyboard Diagnostic Back Firmware Server Config Server IP Setting Upgrade Via PPPoE Settings aoe IP ee 802 1Q VLAN Tag Gateway Priority value DNS Server 1 Reset Vian Config DNS Server 2 Back 802 1X Back Forward All Forward Busy Forward No Answer Account X No Answer Timeout Figure 2 Keypad MENU Flow GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 36 of 69 CA Innovative IF Voice amp Video CONFIGURATION VIA WEB BROWSER The GXP2120 GXP2110 GXP2100 GXP1450 embedded Web server responds to HTIP HTTPS GET POST requests Embedded HTML pages allow a user to configure the IP phone through a Web browser such as Microsoft s IE Mozilla Firefox and Google Chrome To access the Web GUI 1 Connect the computer to the same network as the phone 2 Make sure the phone is turned on and shows its IP address You may check the IP address by pressing SwitchSCR softkey or go to MENU gt Status 3 Open a Web browser on your computer 4 Enter the
12. Press Headset button with headset plugged in or Press an available LINE key to activate speaker or When the phone is in idle gt Press SEND key or the REDIAL softkey e Via Call History Dial the number logged in phone s call history gt Press MENU button to bring up the main menu gt Enter Call History and select Answered Calls Missed Calls Transferred Calls or Forwarded Calls gt Select the entry you would like to call using the navigation arrow keys gt Press SEND button to dial out e Via Phonebook Dial the number from the phonebook gt Press MENU button to bring up the main menu FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 22 of 69 E se gt Select and enter Phonebook gt Select the phonebook entry you would like to call using the navigation arrow keys Press MENU button to enter the entry detail gt Select option Dial using the navigation arrow keys and then press MENU button again to dial out e Speed Dial Dial the number configured as Speed Dial on Line Key gt Goto phone s Web GUI gt Basic Settings configure the Line Key s Key Mode as Speed Dial Select the account to dial from enter the Name and User ID the number to be dialed out for the Line Key Click on Update at the bottom of the Web GUI page gt Off hook the phone or directly press the Speed Dial key to dial out e Call Return Dial the last answered call gt Go to phone s Web GUI gt Basic Se
13. TLS Specifies if sip or sips will be used when TLS TCP is selected for SIP Transport The default setting is sips Defines whether the actual ephemeral port in contact with TCP TLS will be used or not This is used when TLS TCP is selected for SIP Transfer The default setting is No Defines whether the domain certificates will be checked or not when TLS TCP is used for SIP Transport The default setting is No Configures to remove outbound proxy from route This is used for the SIP Extension to notify the SIP server that the device is behind a NAT Firewall Defines whether the incoming messages will be validated or not The default setting is No Defines whether SIP Instance ID is supported or not The default setting is Yes This parameter configures whether the NAT traversal mechanism is activated Users could select the mechanism from No STUN Keep Alive UPnP Auto or VPN If set to STUN and STUN server is configured the phone will route according to the STUN server If NAT type is Full Cone Restricted Cone or Port Restricted Cone the phone will try to use public IP addresses and port number in all the SIP amp SDP messages The phone will send empty SDP packet to the SIP server periodically to keep the NAT port open if it is configured to be GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 40 of 69 SUBSCRIBE for MWI SUBSCRIBE for Registration Feature Key Synchronization PUBLISH for Presence Pro
14. Toggle Headst Speaker When the phone is in idle press HEADSET button to switch to Headset mode The headset icon will display on the left side of the screen In this mode if pressing Speaker button or Line key to off hook the phone headset will be used gt When there is an active call press HEADSET button to toggle GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 52 of 69 Call History Flash Writing Write Timeout Max Unsaved Log Headset TX gain Headset RX gain Handset TX gain E se Innovative IF Voice amp Video between Headset and Speaker Defines the interval in seconds to save the call history to phone s flash The default value is 300 seconds Defines the number of unsaved logs before written to phone s flash The default value is 200 entries Configures the transmission gain of the headset The default value is OdB Configures the receiving gain of the headset The default value is OdB Configures the transmission gain of the handset The default value is 0 dB SETTINGS ADVANCED SETTINGS PAGE Admin Password Confirm Password Layer 3 QoS Layer 2 QoS 802 1Q VLAN Tag Layer 2 QoS 802 1p Priority Value Local RTP Port Use Random Port Keep alive Interval Use NAT IP FIRMWARE VERSION 1 0 4 23 Allows users to change the admin password The password field is purposely hidden after clicking the Update button for security purpose This field is case sensitive with a maximum length of
15. USER MANUAL Page 29 of 69 Cm by the red flashing button and they will be able to resume the call from their phone by pressing the line button However if this call is placed on private hold no other member of the SCA group will be able to resume that call To enable shared call appearance the user would need to register the shared line account on the phone In addition they would need to navigate to Settings gt Basic Settings on the web UI and set the line to Shared Line If the user requires more shared call appearances the user can configure multiple line buttons to be shared line buttons associated with the account CALL FEATURES The GXP2120 GXP2110 GXP2100 GXP1450 supports traditional and advanced telephony features including caller ID caller ID with caller Name call forward and etc Table 9 CALL FEATURES Block Caller ID for all subsequent calls 30 e Off hook the phone e Dial 30 Send Caller ID for all subsequent calls 31 e Off hook the phone e Dial 31 Block Caller ID per call 67 e Off hook the phone e Dial 67 and then enter the number to dial out Send Caller ID per call 82 e Off hook the phone e Dial 82 and then enter the number to dial out Disable Call Waiting per Call 70 e Off hook the phone e Dial 70 and then enter the number to dial out Enable Call Waiting per Call e Off hook the phone 71 FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 G
16. active call on hold or switch between calls by pressing the LINE key Call waiting tone stutter tone will be audible on incoming call during the active call MUTE During an active call press the MUTE button to mute unmute the microphone The LCD will show Talking or MUTE to indicate the mute status with Mute icon displayed on the screen CALL TRANSFER GXP2120 GXP2110 GXP2100 GXP1450 supports Blind Transfer Attended Transfer and Auto Attended Transfer e Blind Transfer gt During the first active call press TRAN key and dial the number to transfer to gt Press SEND key or to complete transfer of active call e Attended Transfer gt During the first active call press LINE key The first call will be put on hold gt Enter the number for the second call in the new line and establish the call gt Press TRAN key gt Press the other LINE key which is on hold to transfer the call e Auto Attended Transfer gt Set Auto Attended Transfer to Yes under Web GUI gt Advanced Settings page And then click Update on the bottom of the page FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 26 of 69 Note E se Innovative IF Voice amp Video Establish one call first During the call press TRAN key A new line will be brought up and the first call will be automatically placed on hold Enter the number and press SEND key to establish the second call After the second call is
17. and Password on the LCD to login and use the phone Note When the phone is in public mode login screen press HOLD button will have the IP address of the phone displayed SSL Certificate used for SIP Transport in TLS TCP SSL Private key used for SIP Transport in TLS TCP SSL Private key password used for SIP Transport in TLS TCP Configures system ring tone The default value is North American standard Users could adjust system ring tone frequencies and cadences based on local telecom standard Configures ring or tone frequencies based on parameters from local telecom The default value is North American standard Frequencies should be configured with known values to avoid uncomfortable high pitch sounds GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 58 of 69 Call Waiting Tone Busy Tone Reorder Tone Intercom User ID Disable Call Waiting Disable Call Waiting Tone Disable Direct IP Calls Use Quick IP Call mode Disable Conference Enable MPK sending DT MF Disable DND Button Disable Transfer Auto Attended Transfer In call dial number on pressing transfer key Configuration via Keypad Menu FIRMWARE VERSION 1 0 4 23 E se Innovative IF Voice amp Video Syntax fi val f2 val c on1 off1i on2 off2 on3 off3 Frequencies are in Hz and cadence on and off are in 10ms ON is the period of ringing On time in ms while OFF is the period of silence In order to set a continuous ring O
18. browse our product related documentation FAQs and User and Developer Forum for answers to your general questions If you have purchased our products through a Grandstream Certified Partner or Reseller please contact them directly for immediate support Our technical support staff is trained and ready to answer all of your questions Contact a technical support member or submit a trouble ticket online to receive in depth support Thank you again for purchasing Grandstream IP phone it will be sure to bring convenience and color to both your business and personal life FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 69 of 69
19. default setting is No Controls the silence suppression VAD feature of the audio codec G 723 and G 729 If set to Yes when silence is detected a small quantity of VAD packets instead of audio packets will be sent during the period of no talking If set to No this feature is disabled The default setting is No Configures the number of voice frames transmitted per packet When configuring this it should be noted that the ptime value for the SDP will change with different configurations here This value is related to the codec used and the actual frames transmitted during the in payload call For end users it is recommended to use the default setting as incorrect settings may influence the audio quality Defines the timeout in seconds for no key entry If no key is pressed after the timeout the digits will be sent out The default value is 4 seconds Allows users to configure the key as the Send key If set to Yes the key will immediately dial out the input digits In this case this key is essentially equivalent to the Send key If set to No the key is included as part of the dialing string Selects encoding rate for G723 codec The default value is 5 3kbps Selects ITU or IETF for G726 32 packing mode Selects i LBC packet frame size The default value is 30ms Specifies i LBC Payload type The default value is 97 The valid range is GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 45 of 69
20. established press TRAN key again The call will be transferred lf users press the SPLIT softkey before the call is transferred in the step above the second call will be resumed e To transfer calls across SIP domains SIP service providers must support transfer across SIP domains e In auto attended transfer use SEND key to dial out the second call instead of using even when could be used as SEND in normal phone calls 5 WAY CONFERENCING GXP2120 GXP2110 GXP2100 can host up to 5 way conference call with other parties GXP1450 can host up to 3 way conference call with other parties e Initiate a conference call VV VV V Establish calls with 2 or more parties respectively While 1 call is active the other call will be put on hold with its LINE key blinking in green Press CONF key Press the desired LINE key on hold the conference will be established Repeat the previous 2 steps for all the other parties to join the conference e Cancel Conference gt gt lf after press the CONF key the user decides not to conference press Cancel softkey or the current active LINE key This will resume the 2 way conversation with the current line e Split and Re conference gt During the conference press HOLD key The conference call will be split and the calls will be put on hold separately with the LINE keys blinking in green FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 27 of 69 E
21. from IP ADRESS requesting cfg000b82023dd4 File does not exist Configuration File Download can be ignored in the TFTP HTTP server log CONFIGURATION FILE DOWNLOAD Grandstream SIP Devices can be configured via the Web Interface as well as via a Configuration File binary or XML through TFTP or HTTP HTTPS The Config Server Path is the TFTP or HTTP HTTPS FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 66 of 69 E sea Innovative IF Voice amp Video server path for the configuration file It needs to be set to a valid URL either in FQDN or IP address format The Config Server Path can be the same or different from the Firmware Server Path A configuration parameter is associated with each particular field in the web configuration page A parameter consists of a Capital letter P and 2 to 3 Could be extended to 4 in the future digit numeric numbers i e P2 is associated with the Admin Password in the Web GUI gt Settings gt Advanced Settings For a detailed parameter list please refer to the corresponding firmware release configuration template When the GXP2xx GXP1450 boots up or reboots it will issue a request to download a configuration XML file named cfgxxxxxxxxxxxx xml followed by a file named cfgxxxxxxxxxxxx where XXXXXXXXXXXX IS the MAC address of the phone i e cfg000b820102ab xml and cfg000b820102ab If the download of cfgXXXXXXXXXXXX XM file is not Successful the pro
22. information provided by your VoIP service provider ITSP It s usually in the form of digits similar to phone number or actually a phone number SIP service subscriber s Authenticate ID used for authentication It can be identical to or different from the SIP User ID The account password required for the phone to authenticate with the ITSP SIP server before the account can be registered After it is saved this will appear as hidden for security purpose The SIP server subscriber s name optional that will be used for Caller ID display This parameter controls how the Search Appliance looks up IP addresses for hostnames There are four modes A Record SRV NATPTR SRV Use Configured IP The default setting is A Record If the user wishes to locate the server by DNS SRV the user may select SRV or NATPTR SRV If Use Configured IP is selected please fill in the three fields below e Primary IP The primary IP address where the phone sends DNS query to e Backup IP 1 e Backup IP 2 lf the phone has an assigned PSTN telephone number this field should be set to User Phone Then a User Phone parameter will be attached to the Request Line and TO header in the SIP request to indicate the E 164 number If set to Enable Tel will be used instead of SIP in the SIP request The default setting is Disable Selects whether or not the phone will send SIP Register messages to the proxy server The default settin
23. of 69 andstream Innovative IP Voice Video GNU GPL INFORMATION GXP2120 GXP2110 GXP2100 GXP1450 firmware contains third party software licensed under the GNU General Public License GPL Grandstream uses software under the specific terms of the GPL Please see the GNU General Public License GPL for the exact terms and conditions of the license Grandstream GNU GPL related source code can be downloaded from Grandstream web site from http www grandstream com support fag gnu_gpl FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 5 of 69 Cm Innovative IF Voice amp Video CHANGE LOG This section documents significant changes from previous versions of user manuals for GXP2120 GXP2110 GXP2100 GXP1450 Only major new features or major document updates are listed here Minor updates for corrections or editing are not documented here FIRMWARE VERSION 1 0 4 23 e Updated XML Application documentation link CUSTOMIZED LCD SCREEN amp XML e Added Use Privacy Header and Use P Preferred ldentity Header options in web GUI ACCOUNT PAGE DEFINITIONS e Added Date Display Format options in web GUI SETTINGS BASIC SETTINGS PAGE e Added Use Phonebook Key for LDAP Search option in web GUI SETTINGS ADVANCED SETTINGS PAGE e Added customize city code information for weather update feature WEATHER UPDATE e Updated generic config file cfg xml information CONFIGURATION FILE DOWNLOAD FIRMWARE VE
24. path and select upgrade method The server path could be in IP address format or FQDN format e Press the OK softkey A reboot message window will be prompt e Reboot the phone to have the change take effect When upgrading starts the screen will show upgrading progress When done you will see the phone restarts again Please do not interrupt or power cycle the phone when the upgrading process is on UPGRAGE VIA WEB GUI Open a web browser on PC and enter the IP address of the phone Then login with the administrator username and password Go to Settings gt Advanced Settings page enter the IP address or the FQDN for the upgrade server in Firmware Server Path field and choose to upgrade via TFTP or HTTP HTTPS Update the change by clicking the Update button Then Reboot or power cycle the phone to update the new firmware When upgrading starts the screen will show upgrading progress When done you will see the phone restarts again Please do not interrupt or power cycle the phone when the upgrading process is on FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 65 of 69 Cm Innovative IF Voice amp Video Firmware upgrades take around 60 seconds in a controlled LAN or 5 10 minutes over the Internet We recommend completing firmware upgrades in a controlled LAN environment whenever possible NO LOCAL TFTP HTTP SERVERS For users that would like to use remote upgrading without a local TFTP HTTP server
25. phone s IP address in the address bar of the browser 5 Enter the administrator s login and password to access the Web Configuration Menu Note e The computer has to be connected to the same sub network as the phone This can be easily done by connecting the computer to the same hub or switch as the phone connected to In absence of a hub switch or free ports on the hub switch please connect the computer directly to the PC port on the back of the phone e If the phone is properly connected to a working Internet connection the IP address of the phone will display in MENU gt Status This address has the format xxx xxx xxx xxx where xxx stands for a number from 0 255 Users will need this number to access the Web GUI For example if the phone has IP address 192 168 40 154 please enter http 192 168 40 154 in the address bar of the browser e The default login name for the administrator is admin The default administrator password is set to admin The default login name for the end user is user while the default user password is set to 123 e When changing any settings always SUBMIT them by pressing the UPDATE button on the bottom of the page After submitting the changes in all the Web GUI pages reboot the phone to have the changes take effect if necessary All the options under Basic Setting and Account Setting and most of the options under Advanced Settings do not require reboot after submitting the changes Under Adva
26. sen Innovative IF Voice amp Video gt Select 1 LINE key and press to resume the 2 way conversation gt lf users would like to re establish conference call before 1 separate LINE is selected press the ReConf softkey right after the conference call is held split e End Conference gt gt Press HOLD key to split the conference call The conference call will be ended with both calls on hold Or Users could press the EndCall softkey or simply hang up the call to terminate the conference call GXP2120 GXP2110 GXP2100 GXP1450 supports Easy Conference Mode which can be used combined with the traditional way to establish the conference e Initiate a conference call VV V WV Establish 1 call Press CONF key and a new line will be brought up using the same account Dial the number and press SEND key to establish the second call Press CONF key or press the ConfCall softkey to establish the conference e Join more parties in established conference call VV V WV Establish conference call Press CONF key and a new line will be brought up using the same account Dial the number and press SEND key to establish the second call Press CONF key or press the ConfCall softkey to join the new party in the established conference e Split and Re conference gt During the conference press HOLD key The conference call will be split and both calls will be put on hold separately with 2 LINE keys blinking in green Se
27. server address for account 1 Click Update on the bottom of the page e Under Web GUI gt Advanced setting page set Public Mode option to Yes Click Update and reboot the phone e When phone boots up SIP User ID and Password to register to the configured SIP server in account 1 will be required Enter the correct account information to log in to the phone When entering the account information press softkey 123 abc to toggle input method e In login page pressing HOLD button on the phone will show phone s IP address e After using the phone go to LCD MENU gt LogOut to log off the public mode EDITING CONTACTS AND CLICK TO DIAL From GXP2120 GXP2110 GXP2100 GXP1450 Web GUI users could view contacts edit contacts or dial out with Click to Dial feature Ee on the top of the Web GUI In the following figure the Contact page shows all the added contacts manually or downloaded via XML phonebook Here users could add new contact export phonebook XML import phonebook XML search contact filter contacts by group edit selected contact or dial the contact number When clicking on the Ee icon on the top menu of the Web GUI a new dialing window will show for you to enter the number Once Dial is clicked the phone will go off hook and dial out the number from selected account Please see Figure 3 and Figure 4 in the following pages for more details Additionally users could directly send the command for the phone to dial out
28. timeout in seconds before the call is forwarded on no answer The default value is 20 seconds When enabled Do No Disturb Call Forward and other call features will be supported locally provided ITSP support those features The default setting is Yes lf set to No ForwardAll softkey will be hidden for Account 1 Configures Call Log setting on the phone You can log all calls only log incoming outgoing calls or disable call log The default setting is Log All Calls The SIP Session Timer extension that enables SIP sessions to be periodically refreshed via a SIP request UPDATE or re INVITE If there is no refresh via an UPDATE or re INVITE message the session will be terminated once the session interval expires Session Expiration is the time in seconds where the session is considered timed out provided no successful session refresh transaction occurs beforehand The default value is 180 seconds The minimum session expiration in seconds The default value is 90 seconds lf set to Yes and the remote party supports session timers the phone will use a session timer when it makes outbound calls lf set to Yes and the remote party supports session timers the phone will use a session timer when it receives inbound calls lf Force Timer is set to Yes the phone will use the session timer even if the remote party does not support this feature If Force Timer is set to No the phone will enable the session timer onl
29. 0 GXP1450 TECHNICAL GPECIEICATIONS 9 Table 4 GXP2120 GXP2110 GXP2100 GXP1450 EQUIPMENT PACKAGING oe cc eeeeeeceeeceeeeceeeeeeees 12 Table 5 GXP2120 GXP2110 GXP2100 GXP1450 CONNECTION 12 FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 3 of 69 andstream Innovative IP Voice amp Video Table LCD DISPLAY LEET Eeer EE 15 PTS L Ee RE LEE LE 17 EIER KEYPAD DERIN HONG etyetoktyentdateeyodet etat det ryon ee taa kolan to fine pi eh ke eat BRE 20 Table 9 CALL FEATURE E 30 Table 10 CONFIGURATION MENU E 33 Table of Figures GXP2120 GXP2110 GXP2100 GXP1450 User Manual Figure 1 GXP2120 GXP2110 Extension Board Connection snsa1annnnneennennnnnnneosrnnnnrnrnosennnnrnrrensennnrennee 13 Figure 2 Keypad MENU POW E 36 Foure 3 W b GUI ee Ee 63 ICES 4 CNG KALO PI A e kite e da doi ao patat gone ke e el eee e ly e pei been v Done a Go aa pe Re As eee ok e Bal 64 GUI Interface Examples GXP2120 GXP2110 GXP2100 GXP1450 User Manual http www grandstream com products qxp series general documents qxp21xx qui zip Screenshot of Configuration Login Page Screenshot of Status Page Screenshot of Basic Setting Configuration Page Screenshot of Advanced User Configuration Page Screenshot of SIP Account Configuration Page Screenshot of Saved Configuration Changes Page Screenshot of Reboot Page N Of W PDP FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 4
30. 2100 GXP1450 TECHNICAL SPECIFICATIONS Table 3 GXP2120 GXP2110 GXP2100 GXP1450 TECHNICAL SPECIFICATIONS Protocols Standards Network Interfaces Graphic Display Table 2 GXP2120 GXP2110 GXP2100 GXP1450 COMPARISON GUIDE GXP2120 320x160 pixel 6 7 Yes up to 2 Expansion Modules 56 nodes each GXP2110 GXP2100 240x120 pixel 180x90 pixel 4 4 18 7 3 3 Yes N A up to 2 Expansion Modules 56 nodes each Cm Innovative IF Voice amp Video GXP1450 180x60 pixel 2 N A N A and SIP RFC3261 TCP IP UDP RTP RTCP HTTP HTTPS ARP RARP ICMP DNS A record SRV NAPTR DHCP PPPoE TELNET TFTP NTP STUN SIMPLE TR 069 802 1x LLDP IPv6 TLS SRTP SIP PUBLISH method RFC3903 SIP Presence Package RFC3856 3863 for use of MPKs SIP Dialog Package RFC4235 SIP Message method RFC3428 Note MPKs are not applicable for GXP1450 Dual switched 10 100Mbps port integrated PoE LCD size comparison GXP2120 GXP2110 GXP2100 GXP1450 320x160 pixel 240x120 pixel 180x90 pixel 180x60 pixel FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 9 of 69 Feature Keys Voice Codec Telephony Features HD Audio Headset Jack Base Stand Wall Mountable Expansion Module QoS Security randstream angvative IF Voice amp Video Feature key comparison mmm en om HOLD a ee e END Yes Yes Yes Yes TRANSFER mm Im Ye om e I
31. 30 characters Confirms the admin password field to be the same as above Defines the Layer 3 QoS parameter This value is used for IP Precedence Diff Serv or MPLS The default value is 12 Assigns the VLAN Tag of the Layer 2 QoS packets The default value is 0 Assigns the priority value of the Layer2 QoS packets The default value is O This parameter defines the local RTP port used to listen and transmit It is the base RTP port for channel 0 When configured channel 0 will use this port _value for RTP channel 1 will use port_value 2 for RTP Local RTP port ranges from 1024 to 65400 and must be even The default value is 5004 When set to Yes this parameter will force random generation of both the local SIP and RTP ports This is usually necessary when multiple phones are behind the same full cone NAT The default setting is Yes This parameter must be set to No for Direct IP Calling to work Specifies how often the phone sends a blank UDP packet to the SIP server in order to keep the ping hole on the NAT router to open The default setting is 20 seconds The NAT IP address used in SIP SDP messages This field is blank at the default settings It should ONLY be used if it s required by your ITSP GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 53 of 69 STUN Server Firmware Upgrade and Provisioning XML Config File Password HTTP HTTPS User Name HTTP HTTPS Password Upgrade Via Firmware Server Path Conf
32. 9 Send SIP Log NTP Server Allow DHCP Option 42 Override NTP Server Public Mode SSL Certificate SSL Private Key SSL Private Key Password System Ring Tone Call Progresses Tones Dial Tone Message Waiting Ring Back Tone FIRMWARE VERSION 1 0 4 23 E se Innovative IF Voice amp Video are 4 levels DEBUG INFO WARNING AND ERROR Syslog messages are sent based on the following events e product model version on boot up INFO level e NAT related info INFO level e sent or received SIP message DEBUG level e SIP message summary INFO level e inbound and outbound calls INFO level e registration status change INFO level e negotiated codec INFO level e ethernet link up INFO level e SLIC chip exception WARNING and ERROR levels e memory exception ERROR level Configures whether the SIP log will be included in the syslog messages or not The default setting is No Defines the URL or IP address of the NTP server The phone may obtain the date and time from the server Defines whether DHCP Option 42 should override NTP server or not When enabled DHCP Option 42 will override the NTP server if it s set up on the LAN The default setting is Yes Configures to turn on off public mode for hot desking feature on the phone If set to Yes users would need fill in the SIP Server address for account 1 as well Then reboot the phone When the phone boots up users will need enter SIP User ID
33. CALLS USING IP ADDRESSES Direct IP Call allows two phones to talk to each other in an ad hoc fashion without a SIP proxy VoIP calls can be made between two phones if e Both phones have public IP addresses or e Both phones are on the same LAN VPN using private or public IP addresses or e Both phones can be connected through a router using public or private IP addresses with necessary port forwarding or DMZ To make a direct IP call please follow the steps below e Press MENU button to bring up main menu e Select Direct IP Call using the navigation arrow keys e Press MENU to enter the Direct IP Call mode e Input the 12 digit target IP address Please see example below e Press the More softkey to make sure the softkey selection IPv4 or IPv6 is correctly selected depending on your network environment e Press OK softkey to dial For example lf the target IP address is 192 168 1 60 and the port is 5062 i e 192 168 1 60 5062 input the following 192 168 1 60 5062 The key represents the dot the key represents colon Wait for about 4 seconds and the phone will initiate the call Quick IP Call Mode The GXP2120 GXP2110 GXP2100 GXP1450 also supports Quick IP Call mode This enables the phone to make direct IP calls using only the last few digits last octet of the target phone s IP address This is possible only if both phones are under the same LAN VPN This simulates a PBX function using the CMSA
34. Call Pickup softkey will display on SPECIAL screen To pick up the parked call press the Call Pickup softkey SOFTKEYS Only for GXP2120 Call Queue Please refer to GXE5024 5028 Online User Manual for more GXP2110 GXP2100 information when integrated with GXE5024 5028 e Signin Press this button to sign in to the call queue Agent will be prompted in the LCD display to select the call queue to join Press MENU button on keypad to select OK Once the agent completely signs in the agent will be brought back to the main screen e SignOut Press this button to sign out of the call queue Press MENU button on keypad to select OK This will be displayed once the agent is signed in to the call queue Table 7 LCD ICONS DND Status Z OFF Do Not Disturb disabled ON Do Not Disturb enabled Call Forward All Status gt OFF Call Forward All feature disabled ON Call Forward All feature enabled Call Forward Busy Status Leb OFF Call Forward Busy feature disabled ON Call Forward Busy feature enabled FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 17 of 69 E sce Innovative IF Voice amp Video Call Forward No Answer Status Ce OFF Call Forward No Answer feature disabled ON Call Forward No Answer feature enabled Call Forward All and Call Forward No Answer Status LEP OFF Call Forward All and Call Forward No Answer feature disabled ON Call Forward All and Call Forward No Answer f
35. FF should be zero Otherwise it will ring ON ms and a pause of OFF ms and then repeat the pattern Up to three cadences are supported Configures the intercom extension number for account 1 to dial out Not applicable to GXP1450 This User ID is mapped to the INTERCOM button on the phone Disables the call waiting feature The default setting is No Disables the call waiting tone when call waiting is on The default setting is No Disables Direct IP Call The default setting is No When set to Yes users can dial an IP address under the same LAN VPN segment by entering the last octet in the IP address To dial quick IP call off hook the phone and dial XXX X is 0 9 and XXX lt 255 phone will make direct IP call to aaa bbb ccc XXX where aaa bbb ccc comes from the local IP address REGARDLESS of subnet mask XX or X are also valid so leading 0 is not required but OK No SIP server is required to make quick IP call The default setting is No Disables the Conference function The default setting is No Enables Multi Purpose Key to send DI MF during the call Not applicable to GXP1450 The default setting is No lf set to Yes the DND button will not set the phone to DND The default setting is No Disables the Transfer function The default setting is No lf set to Yes the phone will use attended transfer by default The default setting is No Configures the number for the phone to dial as DTMF durin
36. German Italian French Spanish Portuguese Russian Croatian Simplified Chinese traditional Chinese Korean Japanese and etc Firmware upgrade via TFTP HTTP HTTPS mass provisioning using TR 069 or AES encrypted XML configuration file Universal power adapter Input 100 240VAC 50 60Hz Output 5VDC 800mA Integrated Power over Ethernet Built in auto sensing Cisco and IEEE 802 3af standard Max power consumption 2 5W power adapter or 3W PoE XP2120 GXP2110 GXP2100 GXP1450 Dimension 251mm W 252mm W 222mm W 186mm W x 202mm L x 210mm L x 210mm L x 210mm L j _x78mm H H x93mm H x 81mm H x 77mm H Unit Weight 1 08KG 1 08KG 0 98KG 0 8KG Package Weight 1 78KG 1 78KG 1 63KG 1 3KG 32 104 F 0 40 C 10 90 non condensing GXP2120 GXP2110 GXP2100 GXP1450 phone handset with cord base stand wall mount spacers universal power supply network cable quick start guide FCC Part 15 CFR 47 Class B EN55022 Class B EN55024 EN61000 3 2 EN61000 3 3 EN60950 1 AS NZS CISPR 22 Class B AS NZS CISPR 24 RoHS UL 60950 power adapter FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 11 of 69 Cm Innovative IF Voice amp Video INSTALLATION EQUIPMENT PACKAGING Table 4 GXP2120 GXP2110 GXP2100 GXP1450 EQUIPMENT PACKAGING Main Case Yes 1 Handset Yes 1 Phone Cord Yes 1 Power Adaptor Yes 1 Ethernet Cable Yes 1 Phone S
37. H XML application is used for GXP2120 GXP2110 GXP2100 the softkey for XML application will show up in the default idle screen as configured The softkeys are context sensitive and will change depending on the call status of the phone e Redial Redials the last dialed number after off hook when there is existed call log e Dial Dials the call out after off hook and entering the number e Hold Puts the current active call on hold e AnswerCall Answers the incoming call when the phone is ringing e RejectCall SOFTKEYS in Call Rejects the incoming call when the phone is ringing Screen e EndCall Ends the active call e Transfer Transfer softkey will show up after pressing TRAN button and entering transfer target number Press Transfer softkey to do blind transfer e Split In auto attended transfer mode after establishing the second call press Split to quit transfer and go back to normal talking status e ConfCall Conferences the active calls e ReConf Re establish the conference among the calls on hold FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 16 of 69 Am Innovative IF Voice amp Video Call Parking Please refer to GXE5024 5028 Online User Manual for more information e CaliPark When the phone dials out the Call Park softkey will display on screen To park the call press the Call Park softkey and select MPK to park the call e PickUp When the phone goes off hook the
38. ICAITOH 29 SHARED CALL APPEARANCE SCA yssivebaoti isy von bidasissvatu dey sait pisan data od ot n Kl pa kk pa ii ia 29 CALLFEATURE EN 30 CUSTOMIZED LCD SCREEN amp SM 31 CONFIGURATION GUIDE ke kk ke ccc nannan nana nana anana ENNEN ENNEN ENNEN ENNEN ENNEN ENKEN EN 33 CONFIGURATION VMIAKENDAID eat eaaaasseseseesaasessessesessessesaasaosoosoonoonn 33 CONFIGURATION VIA WEB BROWSER 37 DEFINI TI ON LEE 37 SIATUS PAGE DEFINITIONS EE 38 ACCOUNT PAGE DEFINITIONS a 0200 te ttt taa ta ata aaa aa aaa aaaaaaaaaaasaasaasasessasassessesaasassessessosassesaosnosossoonon 38 SETTINGS BASIC SETTINGS PAGE ccccccccecceccecececcecccceecsensescenensensenecaussenseaunsensesacaensunsenanaenass 46 SETTINGS ADVANCED SETTINGS HAGEN 53 SS ed C EE 60 WEATHER UPDATE EE 61 PUBLIC MO DE EE 62 EDITING CONTACTS AND CUICKR TO DIAL aaeeaeaataasaeseseesassesoesoosossoosoonoo 62 UPGRADING AND PROVISIONING sek KN ENKEN ENER EN ENEE REN EN ENN 65 UPGRADE VIA KEYPAD MENU 65 UPGRAGE VIA WEB GUD BE 65 NO LOCAL TETE FITI PP SEN EEN 66 CONFIGURATION FILE DOWNLOAD 66 RESTORE FACTORY DEFAULT SETTINGS cccccccsscncscencsseneenees 68 EXPERIENCING THE GXP2120 GXP2110 GXP2100 GXP1450 69 Table of Tables GXP2120 GXP2110 GXP2100 GXP1450 User Manual Table 1 GXP2120 GXP2110 GXP2100 GXP1450 FEATURES IN A GLANCE c cccccceececcecceceeceeeeceass 8 Table 2 GXP2120 GXP2110 GXP2100 GXP1450 COMPARISON GUIDE 9 Table 3 GXP2120 GXP2110 GXP210
39. If set to Yes device will send inform packets to the ACS The default setting is No Sets up the periodic inform interval to send the inform packets to the ACS The user name for the ACS to connect to the phone The password for the ACS to connect to the phone The port for the ACS to connect to the phone The Cert File for the phone to connect to the ACS via SSL The Cert Key for the phone to connect to the ACS via SSL Configures to enable phonebook XML download Users could select HTTP HTTPS TFTP to download the phonebook file The default setting is No Configures the server path to download the phonebook XML This field could be IP address or URL with up to 256 characters Configures the phonebook download interval in minutes If it s set to 0 the automatic download will be disabled The default value is 0 The valid range is 5 to 720 minutes lf set to Yes when XML phonebook is downloaded the entries added manually will be automatically removed The default setting is Yes Configures the IP address or DNS name of the LDAP server Configures the LDAP server port Configures the LDAP search base This is the location in the directory where the search Is requested to begin Example dc grandstream dc com ou Boston dc grandstream dc com Configures the bind Username for querying LDAP servers Some LDAP servers allow anonymous binds in which case the setting can be left blank Configures the bind P
40. L Page 63 of 69 andstream Innovative IP Voice amp Video PHONE Account First Available Le Dial Number LINE Figure 4 Click to Dial SAVING THE CONFIGURATION CHANGES After users makes changes to the configuration press the Update button on the bottom of the Web GUI page We recommend rebooting or powering cycle the IP phone after saving changes REBOOTING FROM REMOTE LOCATIONS Press the Reboot button on the bottom of the web GUI page to reboot the phone remotely The web browser will then display a reboot page with message The device is rebooting now Wait for about 1 minute to log in again FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 64 of 69 Cm Innovative IP Voice Video UPGRADING AND PROVISIONING The GXP2120 GXP2110 GXP2100 GXP 1450 can be upgraded via TFTP HTTP HTTPS by configuring the URL IP Address for the TFTP HTTP HTTPS server and selecting a download method Configure a valid URL for TFTP or HTTP the server name can be FQDN or IP address Examples of valid URLs firmware grandstream com fw ipvideotalk com gs There are two ways to setup a software upgrade server The IVR Menu or the Web Configuration Interface UPGRADE VIA KEYPAD MENU Follow the steps below to configure the upgrade server path via phone s keypad menu e Press MENU button and navigate using Up Down arrow to select Config e Inthe Config options select Upgrade e Enter the firmware server
41. MF using RFC2833 The default value is 101 Selects whether or not to enable early dial If it s set to Yes the SIP proxy must support 484 response The default setting is No Sets the prefix added to each dialed number A dial plan establishes the expected number and pattern of digits for a telephone number This parameter configures the allowed dial plan for the phone Dial Plan Rules 1 Accepted Digits 1 2 3 4 5 6 7 8 9 0 A a B b C c D d 2 Grammar x any digit from 0 9 a xx at least 2 digit numbers b c exclude d 3 5 any digit of 3 4 or 5 xX only 2 digit numbers GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 41 of 69 BLF Call pickup Prefix FIRMWARE VERSION 1 0 4 23 Am Innovative IF Voice amp Video e 147 any digit of 1 4 or 7 f lt 2 011 gt replace digit 2 with 011 when dialing g the OR operand e Example 1 369 11 1617xxxxxxx Allow 311 611 and 911 or any 10 digit numbers with leading digits 1617 e Example 2 1900x lt 1617 gt xxxxxxx Block any number of leading digits 1900 or add prefix 1617 for any dialed 7 digit numbers e Example 3 1xxx 2 9 xxxxxx lt 2 011 gt x Allows any number with leading digit 1 followed by a 3 digit number followed by any number between 2 and 9 followed by any 7 digit number OR Allows any length of numbers with leading digit 2 replacing the 2 with 011 when dialed Example of a simple dial plan used in a Ho
42. P2120 2110 can drive 2 extension modules Independent power adapters are not needed for extension modules SAFETY COMPLIANCES The GXP2120 GXP2110 GXP2100 GXP1450 phone complies with FCC CE and various safety standards The GXP2120 GXP2110 GXP2100 GXP1450 power adapter is compliant with the UL standard Use the universal power adapter provided with the GXP2120 GXP2110 GXP2100 GXP1450 package only The manufacturer s warranty does not cover damages to the phone caused by unsupported power adapters WARRANTY If the GXP2120 GXP2110 GXP2100 GXP1450 phone was purchased from a reseller please contact the company where the phone was purchased for replacement repair or refund If the phone was purchased directly from Grandstream contact the Grandstream Sales and Service Representative for a RMA Return Materials Authorization number before the product is returned Grandstream reserves the right to remedy warranty policy without prior notification Warning Use the power adapter provided with the phone Do not use a different power adapter as this may damage the phone This type of damage is not covered under warranty FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 14 of 69 Am Innovative IF Voice amp Video USING THE GXP2120 GXP2110 GXP2100 GXP1450 GETTING FAMILAR WITH THE LCD GXP2120 GXP2110 GXP2100 GXP1450 has a dynamic and customizable screen The screen displays differently depending on whether the phone i
43. RSION 1 0 4 9 e Added instructions for connecting the phone CONNECTING YOUR PHONE e Updated Keypad MENU options and Keypad configuration flow CONFIGURATION VIA KEYPAD e Added Line Key options Speed Dial Dial DTMF Call Return Transfer Voice Mail Intercom Call Park LDAP Search and etc SETTINGS BASIC SETTINGS PAGE e Added Multi Purpose Key options Voice Mail Call Park LDAP Search and etc SETTINGS BASIC SETTINGS PAGE e Added IPv6 configuration options SETTINGS BASIC SETTINGS PAGE e Added LDAP options information SETTINGS ADVANCED SETTINGS PAGE e Added Public Mode information for hot desking feature PUBLIC MODE e Added NAT setting information NAT SETTINGS e Added Matching Incoming Caller ID function in Account Setting ACCOUNT PAGE DEFINITIONS e Added Editing Contacts and Click to Dial information EDITING CONTACTS AND CLICK TO DIAL e Added GNU GPL information GNU GPL INFORMATION e Added Change Log for this user manual CHANGE LOG e Merging GXP1450 User Manual content with GXP2120 GXP2110 GXP2100 User Manual FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 6 of 69 Cm Innovative IF Voice amp Video WELCOME Thank you for purchasing Grandstream GXP2120 GXP2110 GXP2100 GXP1450 SIP Enterprise Phones Your Grandstream GXP2120 GXP2110 GXP2100 GXP1450 Enterprise IP phone is feature enriched sophisticated yet simple to use It delivers superior HD audio quality rich and
44. XP 1450 USER MANUAL Page 30 of 69 72 73 90 91 92 93 Am Innovative IF Voice amp Video e Dial 71 and then enter the number to dial out Unconditional Call Forward To set up unconditional call forward e Off hook the phone e Dial 72 and then enter the number to forward the call e Press OK softkey or SEND key Cancel Unconditional Call Forward To cancel the unconditional call forward e Off hook the phone e Dial 73 e Hang up the call Busy Call Forward To set up busy call forward e Off hook the phone e Dial 90 and then enter the number to forward the call e Press OK softkey or SEND key Cancel Busy Call Forward To cancel the busy call forward e Off hook the phone e Dial 91 e Hang up the call Delayed Call Forward To set up delayed call forward e Off hook the phone e Dial 92 and then enter the number to forward the call e Press OK softkey or SEND key Cancel Delayed Call Forward To cancel the delayed call forward e Off hook the phone e Dial 93 e Hang up the call CUSTOMIZED LCD SCREEN amp XML The GXP2120 GXP2110 GXP2100 GXP1450 IP phone supports the following XML applications Please refer to the corresponding link for documentation and templates FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 31 of 69 andstream Innovative IF Voice amp Video e XMLcustom idle screen customize idle screen logo softkey layout and etc
45. assword for querying LDAP servers The field can be left blank if the LDAP server allows anonymous binds Configures the filter used for number lookups GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 55 of 69 LDAP Name Filter LDAP Version LDAP Name Attributes LDAP Number Attributes LDAP Display Name Max Hits FIRMWARE VERSION 1 0 4 23 Am Innovative IF Voice amp Video Examples telephoneNumber o Mobile 5 returns all records which has the telephoneNumber or Mobile field starting with the entered prefix amp telephoneNumber cn returns all the records with the teleohoneNumber field starting with the entered prefix and cn field set Configures the filter used for name lookups Examples cn Ssn returns all records which has the cn or sn field starting with the entered prefix Sn returns all the records which do not have the sn field starting with the entered prefix amp cn telephoneNumber returns all the records with the cn field starting with the entered prefix and telephoneNumber field set Selects the protocol version for the phone to send the bind requests The default setting is Version 3 Specify the name attributes of each record which are returned in the LDAP search result This field allows the users to configure multiple space separated name attributes Example gn cn sn description Specifies the number attributes of eac
46. by specifying the following URL in PC s web browser or in the field as required in other call modules http Ip_address cgi bin api make_call phonenumber 1234 amp account 0 amp password admin In the above link replace the fields with e ip address Phone s IP Address FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 62 of 69 andstream e phonenumber 1234 The number for the phone to dial out e account 0 The account index for the phone to make call The index is O for account 1 1 for account 2 2 for account 3 and etc e password admin The admin login password of phone s Web GUI Click to select Click to Click to input number group in the search in and dial from available dropdown menu phonebook lines GAP2120 Executive IP Phone Device Gonfiguration aT ee Video Status settings Contacts Accounts Extension Boards PHONEBOOK Software Version 1 0 4 9 PHONEBDOK All Groups erl Search Phonebook First Name Last Name Phone Number Bob Lee 1234567 a Click to edit this contact White Previous 1 Next Add New Contacti Export Phonebook XMLUI Import Phonebook XML Click to Click to export Click to import Click to call Click to download add new phonebook in phonebook this contact the contact contacts XML format XML file from the information in vcf phone format Figure 3 Web GUI Contacts FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUA
47. by taking handset off hook or using Speaker Headset or pressing the flashing LINE key e Multiple incoming calls When another call comes in while having an active call the phone will produce a Call Waiting tone stutter tone The other LINE key will flash in red Answer the incoming call by pressing the flashing LINE key The current active call will be put on hold automatically DO NOT DISTURB Do Not Disturb can be enabled disabled by pressing the DND button on the phone when the phone is in idle For GXP2120 GXP2110 only On GXP1450 press the MUTE button Or users could set it from phone s Menu following the steps below e Press the Menu button and select Preference using navigation keys e Press Menu button again to get into Preference options e Select Do Not Disturb and press Menu button e Use arrow keys to select and press Menu button to enable or disable Do Not Disturb feature When Do Not Disturb feature is turned on the DND icon will appear on the right side of the LCD The incoming call will not be accepted or the call will directly go into voicemail FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 25 of 69 E sen Innovative IF Voice amp Video DURING A PHONE CALL CALL WAITING CALL HOLD e Hold Place a call on hold by pressing the HOLD button The active LINE key will blink in green e Resume Resume call by pressing the blinking LINE key e Multiple calls Automatically place
48. d it is tied to the Do Not Disturb status of the phone s extension e Eventlist BLF This option is similar to the BLF option but in this case the PBX collects the information from the phones and sends it out in one single notify message PBX server has to support this feature e Speed Dial via active account Similar to Speed Dial but it will dial based on the current active account For example if the phone is offhook and account 2 is active it will call the configured Speed Dial number using account 2 e Dial DIMF Enter a series of DTMF digits in the UseriD field to be dialed during the call Enable MPK Sending DTMF under Advanced Setting has to be set to Yes first GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 48 of 69 Multi Purpose Keys X FIRMWARE VERSION 1 0 4 23 Am Innovative IF Voice amp Video Voice Mail Select Account and enter the Voice Mail access number in the UseriD field Call Return The last answered calls can be dialed out by using Call Return The Name and UseriD field should be left blank Also this option is not binding to the account and the call will be returned based on the account with the last answered call Transfer Select Account and enter the number in the UseriD field to be transferred blind transfer during the call Call Park Select Account and enter the call park extension in the UserID field to park pick up the call Intercom Select Account and enter the extension numbe
49. d on GXP2120 GXP2110 GXP2100 GXP1450 when LINE 1 is pressed the LINE 1 LED will light up in green If LINE 2 is pressed the LINE 2 LED will light up in green and the subsequent call will be made through SIP account 2 Incoming calls to a specific account will attempt to use its corresponding LINE if it is not in use When the virtually mapped line is in use the phone will flash the other available LINE in red A line is ACTIVE when it is in use and the corresponding LED is red FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 21 of 69 Cm Innovative IF Voice amp Video COMPLETING CALLS There are several ways to complete a call on GXP2120 GXP2110 GXP2100 GXP1450 e On hook dialing Enter the number when the phone is on hook and then send out gt When the phone is in idle enter the number to be dialed out gt Take handset off hook or Press Speaker button or Press Headset button with headset plugged in or Select an available LINE key gt The call will be dialed out e Off hook and dial Off hook the phone enter the number and send out gt Take handset off hook or Press Speaker button or Press Headset button with headset plugged in or Press an available LINE key to activate speaker gt You shall hear dial tone after off hook v Enter the number gt Press SEND key or to dial out e Redial Redial the last dialed number gt Take handset off hook or Press Speaker button or
50. e e Keyboard Diagnostic Press all the available keys on the phone The LCD will display the name for the keys to be pressed to finish the keyboard diagnostic mode Selects IP mode DHCP Static IP PPPoE Configures PPPoE account ID and password Configures IP address Netmask Gateway DNS Server 1 and DNS Server 2 Configures 802 1x mode Configures call forward features for Forward All Forward Busy Forward No Answer and No Answer Timeout Displays voicemail message information in the format below new messages all messages urgent messages all urgent messages Reboot the phone Exit from this menu The following picture shows the keypad MENU configuration flow FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 35 of 69 MENU Call History Status Phone Book LDAP Directory Instant Messages Direct IP Call Preference Config Factory Functions Network Call Features Voice Mails Reboot Exit FIRMWARE VERSION 1 0 4 23 andstream Innovative IP Voice amp Video Answered Calls First Name Dialed Calls Last Name Missed Calls Number Transferred Calls Acct Forwarded Calls Groups Clear All Confirm Add Back Cancel amp Return Groups Server Address New Entry Port Search Base Download Phonebook XML wool ome Delete All Entries a Mon Back LDAP
51. e downloaded and flashed into the phone Enables your ITSP to lock configuration updates If configured only the configuration file with the matching encrypted prefix will be downloaded and flashed into the phone Enables your ITSP to lock configuration updates If configured only the configuration file with the matching encrypted postfix will be downloaded and flashed into the phone lf DHCP option 66 is enabled on the LAN side the TFTP server can be redirected The default setting is Yes Enables automatic upgrade and provisioning The default setting is No Authenticates configuration file before acceptance The default setting is No Enables TR 069 The default setting is No URL for TR 069 Auto Configuration Servers ACS GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 54 of 69 TR 069 Username TR 069 Password Periodic Inform Enable Periodic Inform Interval Connection Request Username Connection Request Password Connection Request Port CPE SSL Certificate CPE SSL Private Key Phonebook XML Download Phonebook XML Server Path Phonebook Download Interval Remove Manually edited Entries on Download LDAP Directory Server Address LDAP Directory Port LDAP Directory Base LDAP Directory User Name LDAP Directory Password LDAP Number Filter FIRMWARE VERSION 1 0 4 23 Cm Innovative IF Voice amp Video ACS username for TR 069 ACS password for TR 069 Enables periodic inform
52. e speaker phone to answer incoming calls after a short reminding beep based on the SIP info header sent from the server proxy The default setting is No lf set to Yes the Refer To header uses the transferred target s GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 44 of 69 Transfer on Conference Hangup Check SIP User ID for incoming INVITE Preferred Vocoder SRTP Mode Symmetric RTP Silence Suppression Voice Frames Per TX No Key Entry Timeout s Use as Dial Key G723 Rate G 726 32 Packing Mode iLBC Frame Size ILBC Payload Type FIRMWARE VERSION 1 0 4 23 Am Innovative IF Voice amp Video Contact header information for attended transfer The default setting is No Defines whether or not the call is transferred to the other party if the initiator of the conference hangs up The default setting is No If set to Yes SIP User ID will be checked in the Request URI of the incoming INVITE If it doesn t match the phone s SIP User ID the call will be rejected The default setting is No 7 different vocoder types are supported on the phone including G 711 U law PCMU G 711 A law PCMA G 723 1 G 729A B G 722 wide band iLBC and G72 32 Users can configure vocoders in a preference list that is included with the same preference order in SDP message Enables the SRTP mode based on your selection The default setting is Disabled Defines whether symmetric RTP is supported or not The
53. eature enabled Keypad Status a OFF keypad is unlocked ON keypad is locked ke Enter Keypad Unlock Password Voicemail Status E OFF No new voicemail ON New voicemail Instant Message OFF No new instant message ON New instant message Voice Mail and Instant Message PE OFF No new instant message or voicemail ON New instant message and voicemail Network Status Ze OFF Network connection is up ON Network connection is down Missed Call Status a OFF No missed call ON New missed call Save Call Record Status OFF No saving call record activity b ON The phone is writing the call records into the flash at the moment Waiting For Response Please wait for the phone to response before the keypad entry Handset Status OFF handset on hook ON handset off hook fw FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 18 of 69 Cm Innovative IF Voice amp Video Speaker Status CH OFF speaker off ON speaker on Headset Status ki OFF headset off ON headset on A Calling Out The phone is calling out Calling In Phone is ringing with incoming call we Incoming Call The current call is an incoming call Outgoing Call The current call is an outgoing call ax Call Failed Fail to establish call SRTP Status kI OFF SRTP is not used ON SRTP is used MUTE Status ei OFF No muted ON Muted fi Call On Hold on Call Active Ee Confer
54. ed calls missed calls transferred calls and forwarded calls Status Displays network status account registration status software version number MAC address hardware version number P N number e Network status Press to enter the sub menu for IP setting information DHCP Static IP PPPoE IPv4 address IPv6 address Subnet Mask Gateway and DNS server Phone Book Displays phonebook Users could add edit search and delete contacts here or download phonebook XML to the phone LDAP Directory Configures LDAP directory options displays LDAP directory by FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 33 of 69 Am Innovative IF Voice amp Video searching Instant Messages Displays received instant messages Direct IP Call Makes direct IP call Preference Preference sub menu includes the following options Do Not Disturb Enables disables Do Not Disturb on the phone Forward Call Configures call forward feature on selected account forward type and number Ring Tone Configures different ring tones for incoming call Ring Volume Adjusts ring volume by pressing left right arrow key LCD Contrast Adjusts LCD contrast by pressing left right arrow key LCD Brightness Adjusts LCD brightness by pressing left right arrow key Download SCR XML Triggers the phone to download the XML idle screen file immediately The XML idle screen server path and downloading method need to be set up correctl
55. ence Call T Core Dump Pik Core dump file can be downloaded from phone s Web GUl gt Status page FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 19 of 69 gt Aandstream Innovative IP Voice amp Video GETTING FAMILAR WITH THE KEYPAD The following table describes the buttons used on the GXP2120 GXP2110 GXP2100 GXP1450 keypad LINE KEYS HOLD SEND TRANSFER TRANSFER CONF CONF MUTE HEADSET DND al INTERCOM N A NAVIGATION KEYS MENU FIRMWARE VERSION 1 0 4 23 Table 8 KEYPAD DEFINITIONS Open or switch line Place active call on hold or resume the call on hold Send Redial e Send Enter the digits and then press Send to dial out the number e Redial Redial when there is a previously dialed call Transfer an active call to another number Establish conference call with other parties Mute Press to mute unmute an active call Headset Do Not Disturb Press to enable disable DND feature For GXP2120 GXP2110 a dedicated DND button is available For GXP1450 MUTE button can be used as DND button when the phone is in idle screen Paging Intercom the configured Intercom User ID Navigation Keys Menu e Press the 4 navigation keys to move up down left right e Press the round button in the center to enter Keypad Configuration MENU when phone is in idle The round button MENU can also be used as ENTER key when in Keypad Configuration GXP2120 GXP2110
56. fault setting is No Disables Telnet access The default setting is No Selects display language on the phone Click to download the device configuration file in txt format lf the devices are kept within a private network behind a firewall we recommend using STUN Server The following settings are useful in the STUN Server scenario e STUN Server under Advanced Settings page Enter a STUN Server IP or FQDN that you may have or look up a free public STUN Server on the internet and enter it on this field If using Public IP keep this field blank e Use Random Ports under Advanced Settings page This setting depends on your network settings When set to Yes it will force random generation of both the local SIP and RIP ports This is usually necessary when multiple GXPs are behind the same NAT lf using a Public IP address set this parameter to No FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 60 of 69 andstream Innovative IP Voice Video e NAT Traversal under Account Setting page Default setting is No Enable the device to use NAT traversal when it is behind firewall on a private network Select Keep Alive Auto STUN with STUN server path configured too or other option according to the network setting WEATHER UPDATE To customize GXP2120 GXP2110 GXP2100 GXP1450 to display weather information for the preferred city users could go to web GUI gt Settings gt Basic Setti
57. g is Yes lf set to Yes the SIP user s registration information will be cleared when the phone reboots The SIP Contact header will contain to GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 39 of 69 Register Expiration Reregister Before Expiration Local SIP Port SIP Registration Failure Retry Wait Time SIP T1 Timeout SIP T2 interval SIP Transport SIP URI Scheme when using TLS Use Actual Ephemeral Port in Contact with TCP TLS Check Domain Certificates Remove OBP from route Validate Incoming Messages Support SIP Instance ID NAT Traversal FIRMWARE VERSION 1 0 4 23 Am notify the server to unbind the connection The default setting is No Specifies the frequency in minutes in which the phone refreshes its registration with the specified registrar The default value is 60 minutes The maximum value is 64800 minutes about 45 days Specifies the time frequency in seconds that the phone sends re registration request before the Register Expiration The default value is O Defines the local SIP port used to listen and transmit The default value IS 5060 for Account 1 and 5062 for Account 2 Specifies the interval to retry registration if the process is failed The default value is 20 seconds SIP T1 Timeout The default setting is 0 5 seconds SIP T2 Interval The default setting is 4 seconds Determines the network protocol used for the SIP transport Users can choose from TCP UDP and
58. g the call using TRAN button Configures the access control for the users to configure from keypad Menu There are three different options e Unrestricted All the options can be accessed in keypad Menu e Basic settings only The CONFIG option will not display for users to access in keypad Menu Mode CONFIG e Constraint FACTORY FUNCTIONS and GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 59 of 69 Enable STAR key Keypad locking Password to lock unlock Offhook timeout China Telecom Mode Do Not Escape as 23 in SIP URI Disable Telnet Display Language Download Device Configuration NAT SETTINGS E istan NETWORK options will not display for users to access in keypad menu lf set to Yes the keypad can be locked by pressing and holding the STAR key for about 4 seconds A lock icon will show indicating the keypad is locked The default setting is Yes Note When the keypad is locked users would need press and hold the STAR key for about 4 seconds again and then enter the password to unlock it Configures the password to lock unlock the keypad The password field allows number with up to 32 characters lf configured when the phone is on hook it will go off hook after the timeout in seconds The default value is 30 seconds Enables Disables China Telecom Mode to use China Telecom special features on the phone Specifies whether to replace by 23 or not for some special situations The de
59. h record which are returned in the LDAP search result This field allows the users to configure multiple Space separated number attributes Example telephoneNumber telephoneNumber Mobile Configures the entry information to be shown on phone s LCD Up to 3 fields can be displayed Example Yocn Yosn VotelephoneNumber Specifies the maximum number of results to be returned by the LDAP server lf set to 0 server will return all search results The default setting IS 50 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 56 of 69 Search Timeout Sort Results LDAP Lookup Lookup Display Name User Phonebook Key for LDAP Search Idle Screen XML Download Download Screen XML At Bootup User Custom Filename Idle Screen XML Server Path XML Application Server Path XML Application Softkey Label Offhook Auto Dial Auto Recover From Abnormal Syslog Server Syslog Level FIRMWARE VERSION 1 0 4 23 E se Innovative IF Voice amp Video Specifies the interval in seconds for the server to process the request and client waits for server to return The default setting is 30 seconds Specifies whether the searching result is sorted or not The default setting is No Configures to enable LDAP number searching when dialing and receiving calls Configures the display name when LDAP looks up the name for incoming call or outgoing call This field must be a subset of the LDAP Name Attributes Example gn cn s
60. icates a message is waiting Dial into the voicemail box to retrieve the message by entering the voice mail number of the server or pressing the Voicemail button Voice Mail User ID has to be properly configured as the voice mail number under Web GUI gt Account page An IVR will prompt the user through the process of message retrieval SHARED CALL APPEARANCE SCA The GXP2120 GXP2110 GXP2100 GXP1450 phone supports shared call appearance by Broadsoft standard This feature allows members of the SCA group to shared SIP lines and provides status monitoring idle active progressing hold of the shared line When there is an incoming call designated for the SCA group all of the members of the group will be notified of an incoming call and will be able to answer the call from the phone with the SCA extension registered All the users that belong to the same SCA group will be notified by visual indicator when a user seizes the line and places an outgoing call and all the users of this group will not be able to seize the line until the line goes back to an idle state or when the call is placed on hold with the exception of when multiple call appearances are enabled on the server side In the middle of the conversation there are two types of hold Public Hold and Private Hold When a member of the group places the call on public hold the other users of the SCA group will be notified of this FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450
61. ig Server Path Firmware File Prefix Firmware File Postfix Config File Prefix Config File Postfix Allow DHCP Option 43 and Option 66 Override Server Automatic Upgrade Authenticate Conf File Enable TR 069 ACS URL FIRMWARE VERSION 1 0 4 23 Am Innovative IF Voice amp Video The IP address or Domain name of the STUN server STUN resolution results are displayed in the STATUS page of the Web GUI Only non symmetric NAT routers work with STUN Specifies how firmware upgrading and provisioning request to be sent Always Check for New Firmware Check New Firmware only when F W pre suffix changes Always Skip the Firmware Check The password for encrypting the XML configuration file using OpenSSL This is required for the phone to decrypt the encrypted XML configuration file The user name for the HTTP HTTPS server The password for the HTTP HTTPS server Allows users to choose the firmware upgrade method TFTP HTTP or HTTPS Defines the server path for the firmware server It could be different from the configuration server for provisioning Defines the server path for provisioning It could be different from the firmware server for upgrading Enables your ITSP to lock firmware updates If configured only the firmware with the matching encrypted prefix will be downloaded and flashed into the phone Enables your ITSP to lock firmware updates If configured only the firmware with the matching encrypted postfix will b
62. ith the GXP2120 GXP2110 GXP2100 GXP1450 as it may cause damage to the products and void the manufacturer warranty This document is subject to change without notice The latest electronic version of this user manual is available for download here http www grandstream com support Reproduction or transmittal of the entire or any part in any form or by any means electronic or print for any purpose without the express written permission of Grandstream Networks Inc is not permitted FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 7 of 69 stream Innovative IP Volce amp Video PRODUCT OVERVIEW FEATURE HIGHTLIGHTS Table 1 GXP2120 GXP2110 GXP2100 GXP1450 FEATURES IN A GLANCE GXP2120 is an executive SIP phone It features GXP2120 e 6 lines e 7 programmable Multi Purpose Keys e 4 XML programmable soft keys GXP2110 is an executive SIP phone It features GXP2110 e 4lines e 18 programmable Multi Purpose Keys e 3 XML programmable soft keys GXP2100 is an executive SIP phone It features GXP2100 e 4lines e 7 programmable Multi Purpose Keys e 3 XML programmable soft keys GXP1450 is an executive SIP phone It features GXP1450 l e 2 lines e 3 XML programmable soft keys FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 8 of 69 Features LCD Display Number of Lines Programmable Hard Keys Programmable Soft Keys Extension Module GXP2120 GXP2110 GXP
63. leading edge telephony features personalized information and customizable application service automated provisioning for easy deployment advanced security protection for privacy and broad interoperability with most 3rd party SIP devices and leading SIP NGN IMS platforms The GXP2120 GXP2110 GXP2100 GXP1450 supports a broad range of codecs security protection PoE dual 10 100mbps Ethernet ports along with customizable XML provisioning and application features Users can expect superior audio quality using the new high definition handset hands free Speakerphone or headset Also it can support up to 5 way conferencing for GXP2120 GXP2110 GXP2100 and 3 way conferencing for GXP1450 multi languages and dual color LEDs The GXP2120 GXP2110 GXP2110 also supports presence and Busy Lamp Field BLF in the Multi Purpose Keys It presents a large easy to read backlit graphical display along with multiple XML keys to further enhance the user experience Additionally the GXP2120 2110 is expandable with one to two expansion modules The GXP2120 GXP2110 GXP2100 GXP1450 is a perfect choice for enterprise users looking for a high quality feature rich multi line IP phone with the best values Caution Changes or modifications to this product not expressly approved by Grandstream or operation of this product in any way other than as detailed by this User Manual could void your manufacturer warranty Warning Please do not use a different power adaptor w
64. lect 1 LINE key and press to resume the 2 way conversation lf users would like to re establish conference call before 1 separate LINE is selected press the ReConf softkey right after the conference call is split e Cancel Conference gt gt lf users decides not to conference after establishing the second call press EndCall softkey instead of the ConfCall softkey CONF key This will end the second call and the screen will show the first call on hold FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 28 of 69 E sen Innovative IP Voice amp Video e End Conference gt Press HOLD key to split the conference call The conference call will be ended with both calls on hold Or gt Users could press the EndCall softkey or simply hang up the call to terminate the conference call Note e The party that starts the conference call has to remain in the conference for its entire duration you can put the party on mute but it must remain in the conversation Also this is not applicable when the feature Transfer on Conference Hangup is turned on e The option Disable Conference has to be set to No to establish conference e When using Easy Conference Mode use SEND key to dial out the second call instead of using even when could be used as SEND in normal phone calls VOICE MESSAGES MESSAGE WAITING INDICATOR A blinking red MWI Message Waiting Indicator on the top right corner of the phone ind
65. m Im Im mm e Ur Soen e e D C e e LE wm mm ve DR rom e e pe e EE O A Support for G 723 1 G729A B G 711u a G 726 32 G 722 wide band iLBC in band and out of band DTMF in audio RFC2833 SIP INFO Hold transfer forward up to 5 way conference for GXP2120 GXP2110 GXP2100 up to 3 way conference for GXP1450 call park pickup shared call appearance SCA bridged line appearance BLA downloadable phone book XML LDAP up to 2000 items for GXP2120 GXP2110 GXP2100 up to 500 items for GXP1450 call waiting call log up to 2000 records for GXP2120 GXP2110 GXP2100 up to 500 records for GXP1450 XML customization of screen off hook auto dial auto answer click to dial flexible dial plan hot desking personalized music ringtones server redundancy and fail over Yes HD handset with support for wideband audio 2 5mm and RJ9 headset jack Yes 2 angle positions available Yes GXP2120 GXP2110 only Layer 2 802 1Q 802 1p and Layer 3 ToS DiffServ MPLS QoS User and administrator level passwords MD5 and MD5 sess based authentication 256 bit AES encrypted configuration file TLS SRTP 802 1x media access control FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 10 of 69 Multi language Upgrade and Provisioning Power and Green Energy Efficiency Physical Operating Temperature and Humidity Package Content Compliance Essen angvative IF Voice amp Video English
66. me Office in the US A1900x lt 1617 gt 2 9 xxxxxx 1 2 9 xx 2 9 xxxxxx 011 2 9 x 3469 11 Explanation of example rule reading from left to right e M900x prevents dialing any number started with 1900 e lt 1617 gt 2 9 xxxxxx allows dialing to local area code 617 numbers by dialing 7 numbers and 1617 area code will be added automatically e 1 2 9 xx 2 9 xxxxxx allows dialing to any US Canada Number with 11 digits length e 011 2 9 x allows international calls starting with 011 e 3469 11 allows dialing special and emergency numbers 311 411 611 and 911 Note In some cases where the user wishes to dial strings such as 123 to activate voice mail or other applications provided by their service provider the should be predefined inside the dial plan feature An example dial plan will be x which allows the user to dial followed by any length of numbers Configures the prefix prepended to the BLF extension when the phone GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 42 of 69 Delayed Call Forward Wait Time Enable Call Features Call Log Session Expiration Min SE Caller Request Timer Callee Request Timer Force Timer UAC Specify Refresher UAS Specify Refresher Force INVITE Enable 100rel FIRMWARE VERSION 1 0 4 23 Am Innovative IF Voice amp Video picks up a call with BLF key The default setting is Not applicable to GXP1450 Defines the
67. n description lf set to Yes the Phonebook Key will be used to bring up LDAP search The default setting is No Configures to enable idle screen XML download Users could select HTTP HTTPS TFTP to download the XML idle screen file The default setting is No lf set to Yes the idle screen XML file will be downloaded when the phone boots up The default setting is No Specifies the custom file for the idle screen XML file to be downloaded Configures the server path to download the idle screen XML file This field could be IP address or URL with up to 256 characters Configures the server path to download the idle screen XML file Not applicable to GXP1450 This field could be IP address or URL with up to 256 characters Specifies the softkey name displayed on the idle screen for the users to enter XML application Not applicable to GXP1450 Please make sure the label name does not exceed the softkey range on each model The default value is XML Service Configures a User ID extension to dial automatically when the phone is off hook The phone will use the first account to dial out The default setting is No Configures whether auto recover or not when the phone is running abnormal The default setting is Yes The URL or IP address of the syslog server for the phone to send syslog to Selects the level of logging for syslog The default setting is None There GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 57 of 6
68. nced Setting the parameters on network configuration require reboot after update DEFINITIONS This section describes the options in the phone s Web GUI As mentioned you can log in as an administrator or an end user FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 37 of 69 Am Innovative IF Voice amp Video e Status Displays the Account status Network status and System Info of the phone e Account To configure the SIP account e Basic Settings To configure basic network settings time settings Line keys and etc e Advanced Settings To configure advanced network settings upgrading and provisioning language settings call features and etc e Extension Boards To configure the Multi Purpose Keys on the connected extension boards for GXP2120 GXP2110 STATUS PAGE DEFINITIONS MAC Address IPv4 Address IPv6 Address Product Model Part Number Software Version System Up Time System Time Registered PPPoE Link Up Service Status Core Dump ACCOUNT PAGE DEFINITIONS Account Active Account Name FIRMWARE VERSION 1 0 4 23 Global unique ID of device in HEX format The MAC address will be used for provisioning and can be found on the label coming with original box and on the label located on the back of the device The IPv4 address obtained on the phone The IPv6 address obtained on the phone Product model of the phone Product part number e boot boot version number
69. nctive ringtone Matching rules e Specific caller ID number For example 8321123 e A defined pattern with certain length using x and to specify where x could be any digit from 0 to 9 Samples xx at least 2 digit number xx only 2 digit number 345 xx 3 digit number with the leading digit of 3 4 or 5 6 9 xx 3 digit number with the leading digit from 6 to 9 e Alert Info text Users could configure the matching rule as certain text e g priority and select the custom ring tone mapped to it The custom ring tone will be used if the phone receives SIP INVITE with Alert Info header in the following format Alert Info lt http 127 0 0 1 gt info priority Selects the distinctive ring tone for the matching rule When the incoming caller ID or Alert Info matches the rule the phone will ring with the selected ring Defines the timeout in seconds for the rings on no answer The default setting is 60 seconds Defines the interval in seconds before the line can be seized when Shared Line is used The default value is 15 seconds lf set to Yes the From header in outgoing INVITE messages will be set to anonymous essentially blocking the Caller ID to be displayed lf set to Yes anonymous calls will be rejected The default setting is No lf set to Yes the phone will automatically turn on the speaker phone to answer incoming calls after a short reminding beep lf set to Yes the phone will automatically turn on th
70. nd time Default is set to MTZ 6MDT 5 M4 1 0 M11 1 0 MTZ 6MDT 5 This indicates a time zone with 6 hours offset with 1 hour ahead which is GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 50 of 69 Enable Weather Update City Code Update Interval Degree Unit Enable Stock Update Stock Code Enable Currency Update Currency Code LCD Backlight Brightness LCD Contrast FIRMWARE VERSION 1 0 4 23 Cm Innovative IF Voice amp Video U S central time If it is positive if the local time zone is west of the Prime Meridian A K A International or Greenwich Meridian and negative if it is east M4 1 0 M11 1 0 The 1st number indicates Month 1 2 3 12 for Jan Feb Dec The 2nd number indicates the nth iteration of the weekday 1st Sunday 3 Tuesday The 3rd number indicates weekday 0 1 2 6 for Sun Mon Tues Sat Therefore this example is the DST which starts from the First Sunday of April to the 1st Sunday of November Configures to enable or disable weather update on the phone The default setting is Yes If set to No the weather information screen will not show Configures weather city code for the phone to look up the weather information The default setting is Automatic and the weather information will be obtained based on the IP location of the phone if available Otherwise specify the self defined city code For example USCA0638 is the city code for Los Angeles CA U
71. ngs page and enter the city code in the following options Weather Update Enable Weather Update No Yes City Code Automatic Self Defined City Code USMAO046 Update Interval 15 in minutes between 5 360 defaultis 15 Degree Unit Automatic Fahrenheit Celsius By default the City Code is set to Automatic which allows the phone to obtain weather information based on the IP location detected To use Self Defined City Code option please follow the steps below to obtain the correct city code e Inaweb browser go to www weather com e Enter the city name in the search field For example Boston MA And click on SEARCH e The searching result will show in a new window with URL in the browser s address bar For example http www weather com weather right now Boston MA USMA0046 e Inthe above link USMA0046 is the city code to be filled in Self Defined City Code option Users could then further configure the Update Interval and Degree Unit for weather information display FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 61 of 69 E se Innovative IF Voice amp Video PUBLIC MODE The GXP2120 GXP2110 GXP2100 GXP1450 supports hot desking using public mode Under public mode users could login the phone with the SIP account User ID and password Please follow the steps below to configure the phone for public mode e Under Web GUI gt Account 1 setting page fill up the SIP
72. nited States Specifies the weather update interval in minutes The default value is 15 minutes Specifies the degree unit for the weather information to display on the phone Configures to enable or disable stock update on the phone Not applicable to GXP1450 The default setting is Yes If set to No the stock information screen will not show Configures stock code for the phone to look up and display the stock information Not applicable to GXP1450 Configures to enable or disable currency update on the phone Not applicable to GXP1450 The default setting is Yes If set to No the currency information screen will not show Configures currency code for the phone to look up and display the currency information Not applicable to GXP1450 Configures the LCD backlight brightness level from O to 8 for phone s idle status and active status The default value is 6 for active status and 2 for idle status Configures the LCD contrast level from 0 to 20 The default value is 10 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 51 of 69 Date Display Format Time Display Format Disable in call DIMF Display Disable Missed Call Backlight Always Ring Speaker Headset Key Mode FIRMWARE VERSION 1 0 4 23 E istan Innovative IF Voice amp Video Configures the date display format on the LCD The following formats are supported e yyyy mm dd 2012 07 02 e mm dd yyyy 07 02 2012 e dd mm yyyy 02 07 2012 e dddd
73. ount 2 is active it will call the configured Speed Dial number using account 2 e Dial DTMF Enter a series of DTMF digits in the UseriD field to be dialed during the call Enable MPK Sending DTMF under Advanced Setting has to be set to Yes first e Voice Mail Select Account and enter the Voice Mail access number in the UseriD field e Call Return The last answered calls can be dialed out by using Call Return The Name and UseriD field should be left blank Also this option is not binding to the account and the call will be returned based on the account with the last answered call e Transfer Select Account and enter the number in the UseriD field to be transferred blind transfer during the call e Call Park Select Account and enter the call park extension in the UserID field to park pick up the call e Intercom Select Account and enter the extension number in the UserID field to do the intercom e LDAP Search This option is to narrow the LDAP search scope Enter the LDAP search base in the Name field It could be the same or different from the Base in LDAP configuration under Advanced Settings The Base in LDAP configuration will be used if the Name field is left blank Enter the LDAP Name Number filter in the UserID field Configures the date time used on the phone according to the specified time zone This parameter allows the users to define their own time zone The syntax is std offset dst offset start time e
74. r in the UserID field to do the intercom LDAP Search This option is to narrow the LDAP search scope Enter the LDAP search base in the Name field It could be the same or different from the Base in LDAP configuration under Advanced Settings The Base in LDAP configuration will be used if the Name field is left blank Enter the LDAP Name Number filter in the UserID field Assigns a function to the corresponding Multi Purpose Key Not applicable to GXP1450 The key mode options are Speed Dial Select the Account to dial from And enter the Speed Dial number in UseriD field to be dialed BLF Busy Lamp Field This option has to be supported on the PBX and it indicates the status of the extension The three possible states are idle green busy red ringing blinking red Presence Watcher This option has to be supported by a presence server and it is tied to the Do Not Disturb status of the phone s extension Eventlist BLF This option is similar to the BLF option but in this case the PBX collects the information from the phones and sends it out in one single notify message PBX server has to support this feature GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 49 of 69 Time Zone Self Defined Time Zone FIRMWARE VERSION 1 0 4 23 Am Innovative IF Voice amp Video e Speed Dial via active account Similar to Speed Dial but it will dial based on the current active account For example if the phone is offhook and acc
75. s idle or in use active The following table describes the items displayed on the GXP2120 GXP2110 GXP2100 GXP1450 idle screen Table 6 LCD DISPLAY DEFINITIONS Displays the current date and time It can be synchronized with Internet time DATE AND TIME servers Displays company logo name This logo name can be customized via xml screen LOGO customization The maximum size for logo name string is 26 characters in English approximately Shows the status of network in the middle of the screen It will indicate whether NETWORK STATUS the network is down or starting Shows the status of the phone for registration status call features and etc using STATUS ICON l icons as shown in the next table LINE STATUS _ e Displays the name of the account that is in use INDICATOR The softkeys are context sensitive and will change depending on the status of the phone Typical functions assigned to softkeys are e SwitchSCR Toggles between different idle screens default idle screen weather information stock information and currency information SOFTKEYS in Idle ForwardAli Screen Unconditionally forwards the phone line account 1 to another phone e MissedCalls Shows up unanswered calls to this phone e Redial Redials the last dialed number in idle screen when there is existed call log FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP 1450 USER MANUAL Page 15 of 69 Cm Innovative IF Voice amp Video Note
76. tand Yes 2 Wall Mount Spacers Yes 2 Quick Start Guide Yes 1 CONNECTING YOUR PHONE Table 5 GXP2120 GXP2110 GXP2100 GXP1450 CONNECTORS Handset Port RJ9 handset connector port Headset Port 2 5mm and RJ9 headset connector port LAN Port 10 100Mbps RJ 45 port connecting to Ethernet integrated PoE PC Port 10 100Mbps RJ 45 port for PC connection EXT Port Extension module connection port for GXP2120 GXP2110 Power Jack 5V DC Power connector port To set up the GXP2120 GXP2110 GXP2100 GXP1450 follow the steps below 1 Attach the phone stand or wall mount to the back of the phone where there are slots 2 Connect the handset and main phone case with the phone cord 3 Connect the LAN port of the phone to the RJ 45 socket of a hub switch or a router LAN side of the router using the Ethernet cable 4 Connect the 5V DC output plug to the power jack on the phone plug the power adapter into an electrical outlet If PoE switch is used in step 3 this step could be skipped 5 The LCD will display provisioning or firmware upgrade information Before continuing please wait for the date time display to show up FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 12 of 69 andstream 6 Using the keypad configuration menu or phone s embedded web server Web GUI by entering the IP address in web browser you can further configure the phone GXP2120 GXP2110 EXTENSION MODULE GXP2120 2110 supports two extension units
77. ter the DNS Server 2 for IPv6 Enter the Preferred DNS Server for IPv6 Allows the user to enable disable 802 1x mode on the phone The default value is disabled To enable 802 1x mode this field should be set GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 47 of 69 Identity MD5 Password HTTP Proxy HTTPS Proxy Line Key X FIRMWARE VERSION 1 0 4 23 COM Innovative IF Voice amp Video to EAP MD5 Enter the Identity for the 802 1x mode Enter the MD5 Password for the 802 1x mode Specifies the HTTP proxy URL for the phone to send packets to The proxy server will act as an intermediary to route the packets to the destination Specifies the HTTPS proxy URL for the phone to send packets to The proxy server will act as an intermediary to route the packets to the destination Assigns a function to the corresponding line key The key mode options are e Line Regular line key to open up a line and switch line The Name and UserlD can be left blank e Share Line Share line for Shared Line Appearance feature Select the Account registered as Shared line for the line key The Name and UserID can be left blank e Speed Dial Select the Account to dial from And enter the Speed Dial number in UserID field to be dialed e Busy Lamp Field BLF Select the Account to monitor the BLF status Enter the extension number in UserID field to be monitored e Presence Watcher This option has to be supported by a presence server an
78. to be the same as above Selects Prefer IPv4 or Prefer IPv6 Allows users to configure the appropriate network settings on the phone to obtain IPv4 address Users could select DHCP Static IP or PPPoE By default it is set to DHCP Specifies the name of the client This field is optional but may be required by some Internet Service Providers Used by clients and servers to exchange vendor class ID Enables DHCP Option 120 from local server to override the SIP Server on the phone The default setting is No Enter the PPPoE account ID Enter the PPPoE Password Enter the PPPoE Service Name Enter the IP address when static IP is used Enter the Subnet Mask when static IP is used for IPv4 Enter the Default Gateway when static IP is used for IPv4 Enter the DNS Server 1 when static IP is used for IPv4 Enter the DNS Server 2 when static IP is used for IPv4 Enter the Preferred DNS Server for IPv4 Allows users to configure the appropriate network settings on the phone to obtain IPv6 address Users could select Auto configured or Statically configured for the IPv6 address type Enter the static IPv6 address when Full Static is used in Statically configured IPv6 address type Enter the IPv6 prefix length when Full Static is used in Statically configured IPv6 address type Enter the IPv6 Prefix 64 bits when Prefix Static is used in Statically configured IPv6 address type Enter the DNS Server 1 for IPv6 En
79. ttings configure the Line Key s Key Mode as Call Return select the account to dial from no Name or User ID has to be set on for Call Return gt Off hook the phone or directly press the Call Return key to dial out e Via Page Intercom gt Take handset off hook or Press Speaker button or Press Headset button with headset plugged in or Press an available LINE key to activate speaker gt You shall hear dial tone after off hook gt Press MENU button to switch the call screen from Dialing to Paging gt Enter the number gt Press SEND key or to dial out Note e After entering the number the phone waits for the No Key Entry Timeout Default timeout is 4 seconds configurable via Web GUI before dialing out Press SEND or key to override the No Key Entry Timeout e f digits have been entered after handset is off hook the SEND key will works as SEND instead of REDIAL e By default can be used as SEND to dial the number out Users could disable it by setting User as Dial Key to No from Web GUI gt Account page e For Paging Intercom if the SIP Server PBX supports the feature and has Paging Intercom feature code set up already users might not necessarily need toggle to paging mode in the call screen of the phone Simply dial the feature code with extension as a normal call FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 23 of 69 E sen Innovative IF Voice amp Video MAKING
80. ususususnececuansususneneas 12 GXP2120 GXP2110 EXTENSION MODULE c cece cc cc cece ececcccececececececuacscsueuececuauscsusuececuausususneneas 13 ey 2M CHE e ele BL Le SS ae aleka fayit ia e st n any ae tal ft a e n a ke aa en a kf kanni meta ta 14 WARRANTY cccececcccececcccececcececcacececcaueceaceceataueceaueneaeaueceaueneauatectsneneatenesesueeauanestaueeatstenesesuscesneneaees 14 USING THE GXP2120 GXP2110 GXP2100 GXP1450 cccccecececscscnesenees 15 GETTING FAMILAR WITH THE LCD 15 GETTING FAMILAR WITH THE KEYPAD e aaaannnnnnnnannnnnnannnnnnnnnnnnnannnnnnnnnnn nnan nnn nann na nran n annann annann 20 MAKING PHONE CAUSE 21 HANDSET SPEAKER AND HEADGSETMOUDE 21 MULTIPLE SIP ACCOUNTS AND UNE 21 COMPLE TING CAT 22 MAKING CALLS USING IP ADDRESSES a aaanaanaannaannnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnrnnnnnnrnnnnnnrnnnnnnna 24 ANSWERING PHONE CAS 25 FIE GE NT ONA EE 25 DONOTDISTURHR 25 DURING A PHONE CAL 26 GALL WAITING GALL FOLD EE 26 LESS A NE AN A NS RAP W NP P FO SWA OS YN W DE PANN ee A 26 CALL TRANSFER ccccecececcccccccececsuccececceteusususueeeueusnsususaeaeeusnsusneaeateusnsusueaenenusnsususaetnnsnsnsusnensusess 26 5 WAY CONFERENCING u cccccececcceccccececececsusceaccusuensuseeeeesensnsusaeateustsnsuseecteususususaenususnsnsussnsenseenss 27 FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 2 of 69 andstream Innovative IP volce amp Video VOICE MESSAGES MESSAGE WAITING IND
81. vision program will download a generic cfg xml file The configuration file name should be in lower case letters For more details on XML provisioning please refer to http www grandstream com general gs provisioning guide public pdif FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 67 of 69 Cm Innovative IP Voice Video RESTORE FACTORY DEFAULT SETTINGS Warning Restoring the Factory Default Settings will delete all configuration information on the phone Please backup or print all the settings before you restore to the factory default settings Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider Please follow the instructions below to reset the phone e Press MENU button to bring up the keypad configuration menu e Select Config and enter e Select Factory Reset e A warning window will pop out to make sure a reset is requested and confirmed e Press the OK softkey to confirm and the phone will reboot To cancel the Reset press Cancel softkey instead FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 68 of 69 Cm Innovative IP Voice Video EXPERIENCING THE GXP2120 GXP2110 GXP2100 GXP1450 Please visit our website hitp www grandstream com to receive the most up to date updates on firmware releases additional features FAQs documentation and news on new products We encourage you to
82. xy Require Voice Mail UserID send DI MF DTMF Payload Type Early Dial Dial Plan Prefix Dial Plan FIRMWARE VERSION 1 0 4 23 Cm Innovative IF Voice amp Video Keep Alive Configure this to be No if an outbound proxy is used STUN cannot be used if the detected NAT is symmetric NAT When set to Yes a SUBSCRIBE for Message Waiting Indication will be sent periodically The phone supports synchronized and non synchronized MWI The default setting is No When set to Yes a SUBSCRIBE for Registration will be sent out periodically The default setting is No This feature is used for Broadsoft call feature synchronization When it s enabled DND and Call Forward features can be synchronized with Broadsoft server The default setting is Disabled Enables Presence feature on the phone The default setting is No A SIP Extension to notify the SIP server that the phone is behind a NAT Firewall Do not configure this parameter unless this feature is supported on the SIP server Allows you to access voice messages by pressing the MESSAGE button on the phone This ID is usually the VM portal access number For example in Asterisk server 8500 could be used Specifies the mechanism to transmit DTMF digits There are 3 supported modes in audio which means DTMF is combined in the audio signal not very reliable with low bit rate codecs via RTP RFC2833 or via SIP INFO Configures the payload type for DI
83. y in Web GUI gt Advanced Settings Erase Custom SCR Erases custom XML idle screen previously loaded on the phone After erasing it the phone will show default idle screen Display Language Selects the language to be displayed on the phone Users could select Automatic for local language based on IP location if available Time Settings Configures date and time on the phone Config Config sub menu includes the following options SIP FIRMWARE VERSION 1 0 4 23 GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 34 of 69 Factory Functions Network Call Features Voice Mails Reboot Exit Am Innovative IF Voice amp Video Configures SIP Proxy Outbound Proxy SIP User ID SIP Auth ID SIP Password SIP Transport and Audio information to register SIP account on the phone e Upgrade Configures firmware server and config server for upgrading and provisioning the phone e Factory Reset Resets the phone to factory default settings e Layer 2 QoS Configures 802 1Q VLAN Tag and priority value Factory Functions sub menu includes the following options e Audio Loopback Speak to the phone using speaker handset headset If you can hear your voice your audio is working fine Press Menu button to exit audio loopback mode e Diagnostic Mode All LEDs will light up Press any key except MENU key on the keypad to display the button name in the LCD Lift and put back the handset or press Menu button to exit diagnostic mod
84. y when the remote party supports this feature To turn off the session timer select No As a Caller select UAC to use the phone as the refresher or select UAS to use the Callee or proxy server as the refresher As a Callee select UAC to use caller or proxy server as the refresher or select UAS to use the phone as the refresher The Session Timer can be refreshed using the INVITE method or the UPDATE method Select Yes to use the INVITE method to refresh the session timer The use of the PRACK Provisional Acknowledgment method enables reliability to SIP provisional responses 1xx series This is very GXP2120 GXP2110 GXP2100 GXP1450 USER MANUAL Page 43 of 69 Account Ring Tone Matching Incoming Caller ID Distinctive Ringtones Ring Timeout Line Seize Timeout Send Anonymous Anonymous Call Rejection Auto Answer Allow Auto Answer by Call Info Refer To Use Target Contact FIRMWARE VERSION 1 0 4 23 Am Innovative IF Voice amp Video important in order to support PSTN internetworking To invoke a reliable provisional response the 100rel tag is appended to the value of the required header of the initial signaling messages Allows users to configure the ringtone for the account Users can choose from different ringtones from the dropdown menu Specifies matching rules with number pattern or Alert Info text When the incoming caller ID or Alert Info matches the rule the phone will ring with selected disti

Grandstream Networks GXP1200 IP Phone User Manual

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