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Gateway E-6100 Personal Computer User Manual

1. o 123 Opening the BIOS Setup utility oooococccccnccoccr ooo 124 Updatingsthe BIOS aaan ds a atonal dase Coed ewe ieee 126 Setting the BIOS configuration jumper 000 00 e eee eee 126 Troubleshooting 584 eine wie et eutae seen dt ieee Ol ted 127 Safety guidelines 0 cc eee 128 Fror SEDs acid sank A oe Sa esate oh a Oe eee eae 129 Software support tools 2 0 20 eee 130 Troubleshooting 0 00 ee tee ee 131 Add in Cards iii e FE aden tate Rae 131 CD or DVD drives iaso a u eaaa teas 131 Cleaning CDs and DVDs 0 0 0c eee eee 133 Computo coat eA ete ON eth nes Eden bids ety og te UN hace 133 Diskette drive saraat et eens 134 File management cre enaa DAE REEERE VEEE tees 135 Hard GVE rar a a a rt a a 136 E dak oe 138 Keyboard eis Ree Fae dy PA Ee PEA ye bie ae 139 MEMO mod ik ack tated A etic take ea eats 140 Modem dial up iraina Ei eki ete tees 140 A Phat RMU ties SE old Sia MACE cuties Bit delat 145 MOUSE facto bia i Jeane aa ee ete Ae di 147 POWER oe tia iat BE AA Caen et A eae week 148 A O ee ae ee rie Pek ha eel evn 148 SOUS at A e MA O A o ct lat ek deh 2 150 Telephone support eaa a a eee eee 151 Before calling Gateway Technical Support 00 000 e eee 151 Telephone support a raw ra rakaa naa e a eee 152 Tutoring and training a ea eKA AA ANA LARA tee 153 Sell sea sariaren uia e Eee a A ra N 153 TUN ii E hee
2. Help and For more information about changing the screen resolution Support in Windows XP click Start then click Help and Support Type the keyword screen resolution in the HelpSpot Search box Search then click the arrow The computer is running but there is no picture m Make sure that the monitor is plugged in and turned on If the monitor is turned on the power LED should be lit m Adjust the brightness and contrast controls to the center position m Make sure that the monitor cable is connected to the video port on the back of your computer m Check the port and cable for bent or damaged pins m Reinstall the device driver For more information see Reinstalling device drivers on page 81 m Open your computer case and reseat the video card For more information see Adding or replacing add in cards on page 103 m Connect a monitor that you know works to your computer The color is not uniform Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity Make sure that m Non shielded speakers are not placed too close to the monitor m The monitor is not positioned too close to another monitor electric fan fluorescent light metal shelf or laser printer m You demagnetize the screen using the monitor s degauss feature For more information on degauss see your monitor s documentation There is a horizontal line or wire visible across the monitor sc
3. Pentium processor in an mPGA478 socket with a 400 533 800 MHz system bus Support for an Intel Celeron processor in an mPGA478 socket with a 400 MHz system bus Four 184 pin DDR SDRAM DIMM sockets Support for DDR 400 DDR 333 and DDR 266 Support for as much as 4 GB of system memory Intel 875P Chipset consisting of Intel 82875P Memory Controller Hub MCH Intel 82801ER I O Controller Hub ICH5 R Intel 82802AC 8Mbit Firmware Hub FWH Universal 0 8 1 5 V AGP 3 0 connector with integrated retention mechanism supporting 1X 4X and 8X AGP cards Support for USB 2 0 devices Support for 48 bit Logical Block Addressing LBA Eight USB ports One serial port One parallel port Two serial ATA IDE interfaces Two parallel ATA IDE interfaces with UDMA 33 ATA 66 100 support One diskette drive interface PS 2 keyboard and mouse ports Five PCI bus add in card connectors LPC Bus I O controller Intel 82547El Platform LAN Connect PLC device for Gigabit 10 100 1000 Mbps Ethernet LAN connectivity 161 Appendix A BIOS Intel AMI BIOS resident in the Intel 82802AC FWH Support for Advanced Configuration and Power Interface ACPI Plug and Play and SMBIOS Instantly available PC Support for PCI Local Bus Specification Revision 2 2 technology Suspend to RAM support Wake on PCI ES 232 front panel PS 2 devices and USB ports Many products for Gateway and its subsidiaries ar
4. The Support Information link lets you access product documentation specifications and manuals By entering your serial number you get specific documents related to your system You can also browse through the reference area to locate an article specific to the question you have The Tutorials link lets you access an extensive library of how to articles and videos on topics such as making audio CDs and installing a hard drive Downloads tab The Downloads tab provides the latest software updates for BIOS and driver upgrades By entering your serial number you get drivers specific to your system Click All Downloads to walk through a step by step wizard to locate your drivers Contact Us tab The Contact Us tab contains links to technical support with a live technician including chat and e mail Click Call Us to get a list of Gateway telephone numbers for both sales and support For more information see Telephone numbers on page 152 Account Info tab The Account Info tab contains support for non technical issues like the status of your order or changing your account address 29 Chapter 3 Getting Help 30 www gateway com Using Drives and Multimedia This chapter provides information on using the multimedia capabilities of your computer Read this chapter to learn how to m Use the diskette drive m Use the CD or DVD drive m Record your own CDs and DVDs 31 Chapter 4 Using Drives and Multimedia Using the
5. Type the keyword power management in the HelpSpot Search box Search E then click the arrow 74 www gateway com Power management Activating and using Hibernate mode gt To activate Hibernate mode 1 In Windows XP click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance OR In Windows 2000 click Start Settings then click Control Panel The Control Panel window opens 2 Click Double click the Power Options or Power Management icon The Power Options Properties dialog box opens 3 Click the Hibernate tab Power Options Properties Power Schemes Advanced Hibernate UPS memory on your hard disk and then shuts down When your T When your computer hibernates it stores whatever it has in computer comes out of hibernation it returns to its previous state Hibernate Disk space for hibernation Free disk space 17 985 MB Disk space required to hibernate 127 MB 4 Click the Enable hibernation check box then click Apply Hibernate mode is now an option you can select in the Power Schemes and Advanced tabs and in the Turn Off Computer or Shut Down Windows dialog box 5 Click OK 75 Chapter 5 Maintaining Your Computer gt To use Hibernate mode m As an automatic power savings mode Open the Power Options Properties dialog box then click the Power Schemes tab Click the arrow butt
6. i 8 Click the arrow button to open the Output file format list then click the format you want for the saved tracks 9 To record all the tracks click GO The recording process begins OR To record selected tracks hold down the CTRL key click the tracks you want then click GO The recording process begins 10 After the recording is complete click Close www gateway com 47 Chapter 4 Using Drives and Multimedia Creating a music CD gt To create a music CD 1 Click Start All Programs Burn a CD or Data DVD Nero Programs then click Nero Express Nero Express opens 2 Insert a blank writable CD into your recordable drive O If a dialog box opens click Take no action then click OK 4 Move your pointer over Music then click one of the following options m Audio CD to create a music CD that will play on all CD players Nero Express converts MP3 and WMA files to Audio CD format m Audio and Data CD to create a CD that contains tracks and data files You can play the music files in a CD player and you can view all files on your computer m MP3 Disc to create a CD using MP3 files You can play the CD on your computer or a player that supports MP3 files m WMA disc to create a CD using WMA files You can play the CD on your computer or a player that supports WMA files 48 Creating CDs and DVDs The screen you use to add files opens Nero Express My Audio CD Add
7. on page 103 Troubleshooting The modem is noisy when it dials and connects When your modem tries to connect to another modem it begins handshaking Handshaking is a digital getting acquainted conversation between the two modems that establishes connection speeds and communication protocols You may hear unusual handshaking sounds when the modems first connect If the handshaking sounds are too loud you can turn down the modem volume gt To turn down the modem volume in Windows XP 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click the Phone and Modem Options icon then click the Modems tab 3 Click the modem you want to adjust then click Properties A Click the Modem tab then adjust the Speaker volume control 5 Click OK twice to close the Phone and Modem Options dialog box gt To turn down the modem volume in Windows 2000 1 Click Start Settings then click Control Panel The Control Panel window opens 2 Double click the Modems icon The Modems Properties dialog box opens 3 Click the General tab click the modem you want to adjust then click Properties 4 Adjust the Speaker volume control 5 Click OK m Monitor The screen resolution is not correct Change the screen resolution from the Display Properties dialog box 145 Chapter 9 Troubleshooting 146
8. y te A My Disc Name Total space used A NS a Sa ga aN aae DOME www gateway com Creating CDs and DVDs 5 Click Add The Select Files and Folders dialog box opens Select Files and Folders Location B My Documents Desktop Name My Computer O My eBooks My Documents a My Music Folder details E My Pictures My Documents File Folder Modified 6 2 2003 1 0 25 45 AM 4 gt File types 6 Browse to the folder that contains the files you want to add You can click the arrow to open the Location list then click a drive or folder or you can click folders in the Name list Press and hold the CTRL key to select multiple files 7 Click Add You can continue to select files and click Add 8 After you select all your files click Finished www gateway com 43 Chapter 4 Using Drives and Multimedia 9 Click Next The Final Burn Settings screen opens Nero Express OBS Final Burn Settings Click Burn to start the recording process o Current recorder a D HL DT ST RW DVD GCC 4240N CD R RW Title CD TEXT Artist CD TEXT Writing speed 24x 3 600 KB s 7 Number of copies 1 lt HC files to be added later multisession 10 Click the arrow to open the Current recorder list then click your recordable drive 11 Click Burn The Burning Process screen opens and Nero Express burns the files to the CD 12 when a message tells
9. The latest information on Gateway Support View our library of step by step instructions gt Can upgrade my system to Windows XP Tutorials and Videos a a Internet 10 www gateway com Accessories Accessories Gateway offers various accessories that can help you make the most of using your computer To order accessories visit the Accessory Superstore at accessories gateway com Networking kit With a networking kit you can network link two or more computers in your home After you have set up a home network you can access the files drives and printers on linked computers play multiplayer games and even share one Internet connection Two types of networking kits are available Wireless networking kits use radio frequency to link your computers wirelessly Ethernet networking kits use network cabling to link your computers Imaging equipment A digital camera lets you take pictures that you can view and edit on your computer A digital video camera lets you take videos and pictures that you can view and edit on your computer A scanner copies an image such as a graphic or document then stores the copy in a file You can attach your digital photographs or scanned images to e mail messages or post them on a Web site Printers You can attach almost any type of printer to your computer The most common types are inkjet and laser printers which print in color or in black and white Inkjet printers a
10. If you still get the error your ISP may be having technical difficulties Connecting to a Web site takes too long Many factors can affect Internet performance m The condition of the telephone lines in your residence or at your local telephone service m The condition of the Internet computers to which you connect and the number of users accessing those computers Troubleshooting m The complexity of graphics and multimedia on Web pages m Having multiple Web browsers open performing multiple downloads and having multiple programs open on your computer People are sending you e mail messages but you have not received any mail m Click the receive button in your e mail program m Make sure that your account with your Internet service provider ISP is set up correctly Contact your ISP for technical support Keyboard The keyboard does not work m Make sure that the keyboard cable is plugged in correctly For more information see the poster that came with your computer m Remove all extension cables and switch boxes m Clean the keyboard by using an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys m Try a keyboard that you know works to make sure that the keyboard port works m Reinstall the keyboard device driver For more information see Reinstalling device drivers on page 81 A keyboard character keeps repeating or you see a keyboard stuck or key fa
11. Info 0 Help and Support Center gt 6 Index gt Dictionary Q Videos Support a PC Doctor System Restore Search Pick a Set search options 9 Microsoft Help and Support Center Windows XP Professional Help topic Frequently asked questions FAQs Using your computer Video and online tutorials What s new in Windows XP Music video games and photos Windows basics Networking and the Web Working remotely Security and administration Customizing your computer Accessibility Printing and faxing Performance and maintenance Hardware Fixing a problem Send your feedback to Microsoft Undo changes restore system Diagnose hardware issues Protect PC from viruses See your PC s configuration Contact Gateway Go to Tech Support Web site View system serial number Did you know Updated Thursday August 29 2002 e My Support Information e My Downloads View more headlines Invite a friend to connect to your computer with Remote Assistance Get support or find information in Windows XP newsgroups Keep your computer up to date with Windows Update Find compatible hardware and software for Windows XP Use Tools to view your computer information and diagnose problems www gateway com 9 Chapter 1 Checking Out Your Gateway E 6100 Computer You can also find out more about your computer at the Gateway eSupport site Visit support gateway com For more informat
12. MHz 512 KB 127 MB 128 MB DDR400 Not Installed English Non ECC 11 09 31 07 04 2003 Item Specific Help Select the display language for the BIOS gt Select Menu N Select Item Tab Select Field Enter Select gt Sub Menu F9 Setup Defaults F10 Save and Exit ESC Exit Use the descriptions and the navigation keys displayed in the Item Specific Help area of the BIOS Setup utility screen to move through the BIOS menus and make selections If available press F1 to get more help about options 125 Chapter 8 Using the BIOS Setup Utility Updating the BIOS If you need a new version of the BIOS you can download the BIOS update from the technical support area on the Gateway Web site support gateway com and install the new version from a diskette To update the BIOS you need to perform the following tasks in sequence 1 Write down any custom BIOS settings 2 Create a bootable diskette 3 Create the BIOS update diskette 4 Update the BIOS 5 Reconfigure any custom BIOS settings Follow the detailed instructions for updating the BIOS that are included in the self extracting file that you can download from the technical support area of Gateway s Web site Setting the BIOS configuration jumper 126 The system board has a configuration jumper related to the BIOS Place a jumper on specific pins to clear passwords or recover the BIOS For more information on the location and use of the configuration j
13. The mouse works erratically If the mouse pointer begins moving erratically across the computer display or becomes difficult to control precisely cleaning the mouse will likely improve its accuracy If you have an optical mouse clean the mouse by wiping the bottom with a clean damp cloth Make sure that the optical sensor is clean and free or debris If you have a trackball mouse see Cleaning the mouse on page 68 Help and For a video tutorial about cleaning the mouse click Start Support Help and Support Video tutorials Maintaining your computer then click Cleaning the mouse 147 Chapter 9 Troubleshooting Power My system is turned on but nothing is getting power m If your computer is plugged into a surge protector make sure that the surge protector is connected securely to an electrical outlet switched on and working correctly m Make sure that the electrical outlet is working by plugging a working device such as a lamp into the outlet then turning it on to test the outlet m Make sure that all devices are connected securely to the surge protector and switched on correctly Printer Printer will not turn on m Make sure that the power cord is plugged into an AC power source m Make sure that the electrical outlet is working by plugging a working device such as a lamp into the outlet then turning it on to test the outlet Printer is on but will not print m Make sure that the printer is online Many
14. and diagnose problems If this is the first time you have started HelpSpot you may experience a brief wait while HelpSpot builds the help database then HelpSpot displays an introductory video 22 www gateway com You can find help information by clicking a link performing a search or HelpSpot browsing the index To learn about using your Gateway computer your mouse and other tasks click the Using your Gateway computer link on the HelpSpot main page O Help and Support Center Qe Search Set search options Pick a Help topic Video and online tutorials What s new in Windows XP Music video and photos Windows basics Networking and the Web Working remotely Security and administration Customizing your computer Accessibility Printing and faxing Performance and maintenance Hardware Fixing a problem Send your feedback to Microsoft Search Set search options Y Search only Using your Gateway computer Microsoft Help and Support Center Windows xP Professional SP aac 3 Change View Port K Locate in Contents Using your Gateway computer Product tours G Learning computer basics C Using multimedia features Internet Web e mail networks phone amp fax E Mobile computing L Traveling and notebook care C Using your notebook for multimedia and presentations C Customizing the mouse and keyboard O Maintenance and fixing Genera
15. be required The telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact the state public utility commission or public service commission for information When programming or making test calls to emergency numbers Remain on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Refer to your fax communication software documentation for detai
16. computer These settings include basic system hardware configuration system resource settings and password security These settings are stored and saved even when the power is off Caution The options in the BIOS Setup utility have been set at the factory for optimal performance Changes to these A settings will affect the performance of your computer Before changing any settings write them down in case you need to restore them later To open BIOS Setup utility 1 Restart your computer 2 While your computer is restarting press and hold the F1 key The main menu of the BIOS Setup utility opens Important Your computer starts very quickly If your monitor requires time to warm up you may not see the messages If you are having problems you may need to wait for the monitor to warm up then restart your computer If you are trying to enter the BIOS Setup utility press F1 before the monitor warms up 124 Opening the BIOS Setup utility The following illustration shows the main menu screen of a typical BIOS Setup utility Your BIOS Setup utility may vary from the illustration below BIOS Version Processor Type Processor Speed System Bus Speed System Memory Speed Cache RAM Total Memory Memory Bank 0 Memory Bank 1 Language Memory Configuration System Time System Date BIOS Setup Utility Main Advanced Security Power Boot Exit RG84510A 15A 0009 P03 Intel R Pentium R 3 0 GHz 800 MHz 400
17. computer screen for long periods of time Look away from your computer occasionally and try to focus on distant objects 18 www gateway com Working safely Setting up your computer desk and chair When you are setting up your computer desk and chair make sure that the desk is the appropriate height and the chair helps you maintain good posture m Select a flat surface for your computer desk m Adjust the height of the computer desk so your hands and arms are positioned parallel to the floor when you use the keyboard and mouse If the desk is not adjustable or is too tall consider using a keyboard drawer m Use an adjustable chair that is comfortable distributes your weight evenly and keeps your body relaxed m Position your chair so the keyboard is at or slightly below the level of your elbow This position lets your shoulders relax while you type m Adjust the chair height adjust the forward tilt of the seat or use a footrest to distribute your weight evenly on the chair and relieve pressure on the back of your thighs m Adjust the back of the chair so it supports the lower curve of your spine You can use a pillow or cushion to provide extra back support Setting up your computer and computer accessories m Set up the monitor so the top is no higher than eye level the monitor controls are within reach and the screen is tilted to be perpendicular to your line of sight m Place your keyboard and mouse at a comfortable
18. diskette drive The diskette drive uses 3 5 inch diskettes sometimes called floppy disks Diskettes are useful for storing files or transferring files to another computer Warning Do not expose diskettes to water or magnetic fields D Exposure could damage the data on the diskette Diskette drive Activity light Eject button 32 www gateway com Using the diskette drive gt To use a diskette 1 Insert the arrow marked end of a diskette into the diskette drive with the label side facing up The diskette locks into the drive and the diskette eject button pops out 2 To access a file on the diskette in Windows XP click Start then click My Computer Double click the drive letter for example the A drive then double click the file name OR To access a file on the diskette in Windows 2000 double click the My Computer icon the drive letter for example the A drive then double click the file name 3 To remove the diskette make sure that the drive activity light is off then press the diskette eject button www gateway com 33 Chapter 4 Using Drives and Multimedia Using the CD or DVD drive You can use your computer to enjoy a wide variety of multimedia features Identifying drive types Look on the front of the drive for one or more of the following logos Your drive may be a combo drive with multiple logos and multi functionality If your drive has this logo COMPACT CD drive dsc compac
19. distance You should be able to reach them without stretching m Set paper holders at the same height and distance as the monitor 19 Chapter 2 Setting Up Your Computer Sitting at your computer m Avoid bending arching or angling your wrists Make sure that they are in a relaxed position when you type m Do not slouch forward or lean far back Sit with your back straight so your knees hips and elbows form right angles when you work m Take breaks to stand and stretch your legs m Avoid twisting your torso or neck Avoiding discomfort and injury from repetitive strain m Vary your activities to avoid excessive repetition m Take breaks to change your position stretch your muscles and relieve your eyes m Find ways to break up the work day and schedule a variety of tasks 20 Getting Help This chapter tells you about additional information resources available to help you use your computer Read this chapter to learn how to access HelpSpot Do More With Gateway Online help Gateway Web site 21 Chapter 3 Getting Help HelpSpot Your computer may include HelpSpot M an easily accessible collection of help information troubleshooters instructional videos and automated support Use HelpSpot to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer HelpSpot also has an area called Who to contact for help that helps you find the ri
20. extension to remove dust and lint trapped under the keys If you spill liquid on the keyboard turn off your computer and turn the keyboard upside down Let the liquid drain then let the keyboard dry before trying to use it again If the keyboard does not work after it dries you may need to replace it Cleaning the monitor screen If your monitor is a flat panel display use a soft cloth and water to clean the monitor screen Squirt a little water on the cloth never directly on the screen and wipe the screen with the cloth Warning The monitor screen is made of specially coated glass and can be scratched or damaged by abrasive or D ammonia based glass cleaners OR If your monitor is not a flat panel display use a soft cloth and glass cleaner to clean the monitor screen Squirt a little cleaner on the cloth never directly on the screen and wipe the screen with the cloth 67 Chapter 5 Maintaining Your Computer Cleaning the mouse If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely cleaning the mouse will likely improve its accuracy Clean your optical mouse by wiping the bottom of the mouse with a damp lint free cloth gt To clean your trackball mouse 1 Turn the mouse upside down 2 Rotate the retaining ring on the bottom of the mouse counter clockwise then remove the retaining ring and mouse ball 3 Remove any dust lint or dirt from th
21. front speakers an external amplifier or headphones into this jack This jack is color coded green Plug an IEEE 1394 also known as Firewire or i Link device such as a scanner or hard drive into this 6 pin IEEE 1394 port Plug powered analog rear speakers or an external amplifier into this jack This jack is color coded black Secure your computer to an object by connecting a Kensington cable lock to this slot Remove this screw before opening the case Plug a 10 100 Ethernet network cable or a device such as a DSL or cable modem into this jack Plug a monitor into this port Remove this screw when adding or replacing add in cards Plug a microphone into this jack This jack is color coded red or pink Plug digital speakers into this jack You can also use this jack for an analog center speaker or analog subwoofer This jack is color coded orange Plug an external audio input source such as a stereo into this jack so you can record sound on your computer This jack is color coded blue Identifying your model Identifying your model Important The labels shown in this section are for informational purposes only Label information varies by model features ordered and location Gateway model number The label on the back of your computer case contains information that identifies your computer model The label also contains your serial number Gateway Technical Support will need this information if you call fo
22. jack 6 line out jack 6 microphone jack 6 speakers jack 6 troubleshooting 150 audio CD cleaning 133 audio in jack 6 B backing up files 52 64 battery location 158 replacing 120 BIOS configuration jumper 126 158 160 recovering 160 updating 126 BIOS Setup utility 123 Cc cable lock 6 camera 11 card retention thumbscrew 6 slots 159 cards installing 103 reinstalling 103 removing 103 replacing 103 troubleshooting 131 case back view 4 closing 95 front view 2 opening 92 CD cleaning 133 copying 38 creating audio 48 creating data 42 creating label 52 creating music 48 drive 34 eject button 3 35 troubleshooting 131 CD drive adding 97 eject button 3 35 identifying 34 location 3 replacing 97 testing 52 testing speed 52 troubleshooting 131 using 34 CD RW drive adding 97 eject button 3 35 identifying 34 location 3 replacing 97 troubleshooting 131 using 34 Certificate of Authenticity 5 8 cleaning audio CD 133 case 66 173 CD 133 computer exterior 66 computer monitor 67 DVD 133 keyboard 67 mouse 68 closing computer case 95 unresponsive program 17 configuration jumper location 158 settings 126 160 connecting AC power 15 connections audio in 6 audio input 6 auxiliary fan 159 digital camera 3 digital out 6 Ethernet 6 external audio 6 external speakers 6 fan 159 Firewire 3 6 headphones 6 i Link 3 6 IDE cable 158 IEEE 1394 3 6 keyboard 5 159 line in 6 line out 6 main power 15
23. ota mo ee ee Re ee a a ee 27 Gateway Web site ooococcoccoo eens 28 Using eSupport ao es dika ii Pd AA ees 29 4 Using Drives and Multimedia oooooooooommmoo 31 Using the diskette drive ooooooocococccoo 32 Using the CD or DVD drive 0 0000 cee 34 Identifying drive typeS ossa sior ete 34 Inserting a CD or DVD 0 tee 35 Creating CDs and DVDs osuessaan 0c ttt eee 37 Copying a CD or DVD 0 c tee 38 Creating a data CD or DVD 0 tenes 42 Copying music tracks oooooccoocco 45 Creating a music CD 2 0 00 0c tee 48 Advanced features ra Ee Ea E A T AAR EERE ES 52 Maintaining Your Computer ooooccccccccccr eee e eee eee 53 Caring for your computer 0 00 ccc teens 54 Protecting your computer from viruses oooooocccco eee 55 Managing hard drive space cooccccoccccoo eee 58 Checking hard drive Space 0 cece 58 Using Disk Cleanup ens tk a a A E A 59 Checking the hard drive for errors 0 0 eee 60 Defragmenting the hard drive 0 ee ee 62 Backing up Mes ova yearn pea hoes Pe haa Ya oe ne 64 Using the Scheduled Task Wizard 0 0000 64 Cleaning your computer 00 eee 66 Cleaning the exterior 0 0000 tte 66 Cleaning the keyboard 0 0 ccc eects 67 Cleaning the monitor screen 0 0 cece ee 67 Cleaning the mouse 0 0c tees 68 Power management coco 70
24. selection then click 38 www gateway com Creating CDs and DVDs 2 Click Copy entire disc The Select source and destination screen opens Nero Express DER Select source and destination y Please select source and destination drives and insert source disc A Source drive Q D HL DT ST RW DVD GCC 4240N bo Destination drive D HL DT ST RW DVD GCC 4240N CD R RW v O Caution Some discs cannot be copied They may be copy protected or contain errors IF you are unsure your disc can be copied please run a trial in the simulation mode Click on More gt gt and select Simulation Writing speed 24x 3 600 KB s Number of copies i 3 Insert the music CD or data CD or DVD you want to copy into your recordable drive If you have two drives insert the disc in your non recordable drive 4 Click the arrow to open the Source drive list then click the drive that contains your source disc 5 Click the arrow to open the Destination drive list then click your recordable drive 6 If you have two CD or DVD drives click to select the Quick copy check box www gateway com 39 Chapter 4 Using Drives and Multimedia 7 Click Burn The Nero s Title and CD Database dialog box opens 40 www gateway com 8 10 11 12 Creating CDs and DVDs Wait until the dialog box closes OR Click Cancel The Burning Process screen opens If you are using one drive Nero Express copies the tracks or
25. the Printers and Faxes icon The Printers and Faxes window opens 3 Right click the name of the printer you want to use If the menu shows a check mark next to Use Printer Offline click Use Printer Offline to clear the check mark Help and For more information about printer troubleshooting in Support Windows XP click Start then click Help and Support Type the keyword printer troubleshooter in the HelpSpot Search box Search E then click the arrow 149 Chapter 9 Troubleshooting To make sure that the printer is not set to work offline in Windows 2000 1 Click Start Settings then click Printers 2 Right click the name of the printer you want to use If the menu shows a check mark next to Use Printer Offline click Use Printer Offline to clear the check mark m Wait until files have been printed before sending additional files to the printer m If you print large files or many files at one time you may want to add additional memory to the printer See the printer documentation for more information about adding additional memory You see a Printer is out of paper error message After adding paper make sure that the printer is online Many printers have an online offline button that you need to press after adding paper Sound You are not getting sound from the speakers m Make sure that the speakers are turned on m Make sure that the volume controls are turned up m Make sure that mute controls are
26. the audio files you want to burn You can add audio files from your hard drive or from Audio CDs Track Title Delete A a Properties Normalize all audio files o No Pause between tracks www gateway com 49 Chapter 4 Using Drives and Multimedia 5 Click Add The Select Files and Folders dialog box opens Select Files and Folders EER Desktop Name My Computer My eBooks My Documents a Mo Muse Folder details a My Pictures My Documents File Folder Modified 6 2 2003 1 0 25 45 AM lt i gt All formats wave way wave wav i File types 6 Browse to the folder that contains the files you want to add You can click the arrow to open the Location list then click a drive or folder or you can click folders in the Name list Press and hold the CTRL key to select multiple files 7 Click Add You can continue to select files and click Add 8 After you select all your files click Finished 50 www gateway com 9 10 11 12 13 14 Creating CDs and DVDs Click Next The Final Burn Settings screen opens Nero Express OBS Final Burn Settings Click Burn to start the recording process o Current recorder Qa D HL DT ST RW DVD GCC 4240N CD R RW Title CD TEXT Artist CD TEXT Writing speed 24 3 600 KB s Number of copies 1 Ge Click the arrow to open the Current recorder list then
27. the drive documentation for further instructions 6 Slide the new drive into the drive bay until it settles into the indentation and is flush with the front of the computer case then slide the release lever toward the front of the case 7 If you removed a shipping screw replace the screw 8 Reconnect the drive cables using your notes from Step 2 The red striped edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the drive typically on the side closest to the power supply connection See the drive documentation for more information 9 Close the case using the instructions in Closing the case on page 95 www gateway com 99 Chapter 7 Upgrading Your Computer Adding or replacing a hard drive Use these instructions to add or replace a hard drive BD To add or replace a hard drive 1 Open the case using the instructions in Opening the case on page 92 2 If you are adding a drive locate an empty drive bay OR If you are replacing a drive disconnect the drive cables noting their locations and orientation You will reconnect the cables after you install the new drive See the drive documentation for further instructions Data ribbon cable Power cable 100 www gateway com Adding or replacing a hard drive 3 Slide the release lever toward the open side of the case 5 If you are replacing a drive set any jumpers on the new drive to match the old drive See the drive documentat
28. the problem use the Gateway Restoration CDs to reinstall device drivers or programs If reinstalling device drivers or programs does not resolve the problem reinstall Windows 80 Reinstalling device drivers Reinstalling device drivers Device drivers are programs that control devices such as the computer display CD or DVD drives and modems Drivers translate information between computer devices and programs Drivers for your original computer hardware are installed at Gateway If you install a new device you need to install the drivers provided by the device manufacturer You should reinstall device drivers m If directed to do so while troubleshooting m If you see a message indicating that there is a problem with a device driver If you need to reinstall device drivers because you are directed to do so while troubleshooting or if a message tells you that there is a problem with a device driver reinstall the device drivers by following the instructions in To reinstall device drivers on page 81 If you just reinstalled Windows XP or Windows 2000 the device drivers were automatically reinstalled If you are not comfortable with the procedures covered in this section seek help from a more experienced computer user or a computer service technician gt To reinstall device drivers 1 Insert the red Drivers CD into the CD or DVD drive 2 If this is the first time you have inserted the CD accept the En
29. turns your computer completely off The next time you turn on your computer it reads the memory information from the hard drive and opens the programs and documents that were open when you activated Hibernate mode For more information see Activating and using Hibernate mode on page 75 Power management Using power saving modes Ifyourcomputer and you want is to On Enter Standby mode On Enter Hibernate mode must be activated In Standby Exit Standby mode mode In Hibernate Exit Hibernate mode mode then In Windows XP click Start Turn off computer then click Standby OR In Windows 2000 click Start then click Shut Down Click the arrow button to open the What do you want your computer to do list then click Standby Click OK In Windows XP click Start then click Turn Off Computer Press and hold SHIFT then click Hibernate OR In Windows 2000 click Start then click Shut Down Click the arrow button to open the What do you want your computer to do list then click Hibernate Click OK Move the mouse or press a key on your keyboard Press the power button Changing power settings You can change power management settings such as the power button function and power saving timers by changing power settings in Windows You can also adjust power schemes and adjust advanced power settings Power schemes groups of power settings let you change power saving options such as
30. up files Maintenance task Immediately Monthly When needed See after purchase Check for viruses X X page 55 X page 58 X X page 59 X X page 60 X X page 62 X X page 64 X page 66 Clean computer 54 Protecting your computer from viruses Protecting your computer from viruses A virus is a program that attaches itself to a file on a computer then spreads from one computer to another Viruses can damage data or cause your computer to malfunction Some viruses go undetected for a period of time because they are activated on a certain date Protect your computer from a virus by m Using the Norton AntiVirus program to check files and programs that are on diskettes attached to e mail messages or downloaded from the Internet m Checking all programs for viruses before installing them m Disabling macros on suspicious Microsoft Word and Excel files These programs will warn you if a document that you are opening contains a macro that might have a virus m Periodically updating the Norton AntiVirus program to protect against the latest viruses Help and For more information about protecting your computer Support against viruses in Windows XP click Start then click Help and Support Type the keyword viruses in the HelpSpot Search box Search g then click the arrow 55 Chapter 5 Maintaining Your Computer gt To scan for viruses 1 Click Start All Programs Norton AntiVirus then click Norton AntiVir
31. you that the recording is complete click OK 13 Click Next to return the main Nero Express screen 14 Click Exit 44 www gateway com Creating CDs and DVDs Copying music tracks To copy music CD tracks to your hard drive 1 Click Start All Programs Burn a CD or Data DVD Nero Programs then click Nero Express Nero Express opens 2 Insert the music CD that has the tracks you want to copy into your CD drive 3 If an Audio CD dialog box opens click Take no action then click OK 4 Click More The Nero Toolbar opens Nero Express DER nero E PRES S 6 What would you like to burn Tim E Music a Videos Pictures Copy entire disc 159 Disc image or saved project 9 req Nero A gt Configure Save Tracks www gateway com 45 Chapter 4 Using Drives and Multimedia 5 Click the Save Tracks icon The Nero s Title and CD Database dialog box opens 6 Wait until the dialog box closes JOR Click Cancel 46 www gateway com Creating CDs and DVDs 7 If a message box opens click OK The Save Tracks dialog box opens Save Tracks HL DT ST RW DVD GCC 4240N d 0 mp3 sv Total 9Tracks 40 27 68 409 MB Seeran Audio player controls Position Volume 2 A a fu e 2 Properties for multiple selection Output file format mp3PRO mp3 x Path C Documents and SettingstAdministrator My Docume v Browse _ Eile name creation method Manual v
32. 45 mouse cleaning 68 port 5 159 troubleshooting 147 multimedia using CD drive 34 using diskette drive 32 using DVD drive 34 music tracks copying 45 N Nero Express 37 network jack 6 159 networking kit 11 non technical support Accounting 152 Sales 152 Warranty 152 Norton Antivirus 55 O online help 22 27 opening BIOS Setup utility 124 computer case 92 P parallel port 5 159 passwords 160 PC Doctor 130 177 ports See connections power advanced settings 71 73 button 3 changing advanced settings 73 changing modes 71 changing schemes 72 changing settings 71 connector 5 Hibernate mode 3 70 75 main connector 158 management 70 schemes 71 72 source problems 14 Standby mode 3 70 surge protector 14 troubleshooting 148 turning off computer 16 turning on computer 15 using UPS 76 power button 3 power supply replacing 107 uninterruptible 76 printer default 148 inkjet 11 laser 11 parallel port 5 troubleshooting 148 product label 5 programs closing unresponsive 17 reinstalling 84 PS 2 port keyboard 5 159 mouse 5 159 R RAM See memory rebooting computer 17 178 recordable drive 3 12 adding 97 eject button 3 35 identifying drive 34 location 3 replacing 97 troubleshooting 131 using 34 reinstalling drivers 81 programs 84 software 84 Windows 86 removing files and folders 59 resetting computer 17 restarting computer 17 Restoration CDs 80 S safety avoidin
33. 5 troubleshooting 131 DVD drive adding 97 eject button 3 35 identifying 34 location 3 replacing 97 testing 52 testing speed 52 troubleshooting 131 using 34 DVD RW drive eject button 35 identifying 34 using 34 DVD CD RW drive 3 adding 97 eject button 3 location 3 replacing 97 troubleshooting 131 DVD RAM RW drive eject button 35 DVD RAM RW CD RW drive adding 97 eject button 3 identifying 34 location 3 replacing 97 troubleshooting 131 using 34 E eject button 35 CD 3 diskette 3 32 DVD 3 35 electrostatic discharge ESD 91 ergonomics 18 Error checking 60 eSupport 9 10 using 29 Ethernet jack 6 159 expansion card See cards external audio jack 6 175 F fan connector 159 faxes troubleshooting 143 files backing up 64 deleting 59 troubleshooting 135 finding HelpSpot topics 24 specifications 9 Firewire port 3 6 floppy disk See diskette fragmentation 62 G Gateway eSupport 9 10 model number 5 7 serial number 5 7 9 Technical Support 151 Web address 28 Web site 28 gateway your way dial up server 142 H hard drive backing up files 64 checking for errors 60 checking for free space 58 defragmenting 62 deleting files and folders 59 installing 100 replacing 100 scanning for errors 60 troubleshooting 136 headphone jack 6 help online 27 using 22 HelpSpot 22 playing video 25 176 searching 24 starting 22 Using your computer link 23 Hibernate mode 3 70 75 l i Li
34. 6100 Computer Back Your computer may contain any of the following components Product label Power connector a MIMI il gt li e MADONON OADM AA FA Kensington lock slot Case cover Microsoft Certificate shipping screw of Authenticity D PS 2 mouse n PS 2 keyboard on gt USB ports Serial port Parallel port USB ports Ethernet network jack TV jack Monitor port Modem jack l optional Add in card retention A thumbscrew Headphone analog speakers Line out 1 jack f optional Microphone jack optional IEEE 1394 port Digital speakers Digital out YA a S optional un S jack optional Rear out Audio input Line in jack Line out 2 jack optional optional 4 www gateway com Component Icon Product label Power connector Voltage switch Microsoft Certificate of Authenticity PS 2 mouse port i PS 2 keyboard port USB ports USB 1 1 gt USB 2 0 gt Serial port Parallel port A TV jack Modem jack optional E Back Description Your computer s serial and model number Plug the power cable into this connector Before turning on your computer make sure that this switch is in the correct position for the correct voltage The switch is preset at the factory with the correct voltage for your area In the United States the utility power is supplied at a nominal 115 volts at 60 Hz The power supply should always be set to this when your
35. 8 microphone 6 modem 5 monitor 6 mouse 5 159 network 6 159 parallel 5 159 power 5 power cord 5 PS 2 keyboard 5 159 PS 2 mouse 5 159 174 rear out 6 serial 5 159 speaker out 6 TV 5 USB 3 5 158 159 copying data CD 38 data DVD 38 music CD 38 music tracks 45 creating CD label 52 DVD label 52 music CD 48 Customer Service Accounting 152 Sales 152 Warranty 152 D default printer 148 defragmenting hard drive 62 deleting files and folders 59 device drivers See drivers digital out jack 6 DIMM See memory Disk Cleanup 59 Disk Defragmenter 62 diskette eject button 32 inserting 32 troubleshooting 134 diskette drive 3 32 adding 97 cable connector 158 eject button 3 32 location 3 replacing 97 troubleshooting 134 using 32 Do More With Gateway 26 documentation eSupport 28 Gateway Web site 28 help 22 HelpSpot 22 online help 27 drivers 81 reinstalling 81 updating 29 83 drives 3 5 inch bay cover 3 5 25 inch bay cover 3 backing up files 64 CD 3 34 97 CD RW 3 34 97 checking for errors 60 checking for free space 58 defragmenting 62 diskette 3 32 97 diskette cable connector 158 DVD 3 34 97 DVD RW 34 DVD CD RW 3 97 DVD RAM RW CD RW 3 34 hard drive 100 IDE cable connector 158 identifying drive types 34 replacing 97 100 replacing hard drive 100 troubleshooting 131 134 136 types 34 DVD copying 38 creating data 42 creating label 52 drive 34 eject button 35 inserting 3
36. Be RS le ERE AA O a 153 TAING ia a a aer A pt a a 154 A E 6100 Technical Reference 0 00 cece eee eee eee 155 F atures erratea a a AAA EE AREA 156 System board layout n sssaaa uaaa 157 Section A a E aie Sete etme A AA 158 SECOND ii ah a e a A id EM A a E aA 159 BIOS configuration jumper settings sssaaa aaaea 160 System board specifications s uaaa enana 161 B Safety Regulatory and Legal Information 163 index A ean hn da TO 173 Checking Out Your Gateway E 6100 Computer This chapter introduces you to the basic features of your Gateway E 6100 computer Read this chapter to learn How to identify the features of your Gateway computer How to locate your computer s model and serial number How to locate the Microsoft Certificate of Authenticity m How to locate the specifications for your computer What accessories are available for your computer Chapter 1 Checking Out Your Gateway E 6100 Computer Front Your computer may contain any of the following components CD DVD recordable drive CD DVD eject button 5 25 inch drive bay cover 5 25 inch drive bay cover Diskette drive Diskette eject button EN IEEE 1394 port optional USB ports Se 3 5 inch drive bay cover Power button 2 www gateway com Component CD DVD recordable drive 5 25 inch drive bay cover Diskette drive IEEE 1394 port optional Power button CD D
37. LiveUpdate Norton AntiVirus The LiveUpdate wizard opens 3 Follow the on screen instructions to update your Norton AntiVirus program with the latest virus protection files 4 When the program has finished click Finish gateway com 57 Chapter 5 Maintaining Your Computer Managing hard drive space Windows provides several utilities you can use to manage your hard drive Checking hard drive space To check hard drive space 1 In Windows XP click Start then click My Computer The My Computer window opens OR In Windows 2000 double click the My Computer icon The My Computer window opens 2 Right click the drive that you want to check for available file space then click Properties Drive space information appears Local Disk C Properties General Tools Hardware Sharing 2 Type Local Disk File system FAT32 W Used space 1 530 167 296 bytes Ml Free space 18 858 508 288 bytes Capacity 20 388 675 584 bytes Drive C Disk Cleanup 58 Managing hard drive space Using Disk Cleanup Delete unnecessary files such as temporary Windows files to free hard drive space gt To use the Windows Disk Cleanup program 1 In Windows XP click Start then click My Computer The My Computer window opens OR In Windows 2000 double click the My Computer icon The My Computer window opens 2 Right click the hard drive that you want to delete files from for example Local D
38. Questions and answers about the End User License Agreement e Installing a network service 3 AO Ey Join a domain Play multimedia files using Internet Explore Overviews Articles and Tutorials 7 PA What s new for home networking Walkthrough Home networking Using Message Queuing Using DDE Share sources Click the headers to see search results from different Using HyperTerminal Utility Manager overview In what ways can I use the software over a _ FullText Search Matches 15 result network Using My Computer Connecting to a remote computer or network Didn t find what you re looking for Check out the Using Windows Explorer 3 e Setting network options search Tips Searching for files and folders Full text Search Matches 15 results ults CL ets Search results headers Microsoft Knowledge Base 15 results Gateway com Search 15 results Looking for more ways to find Help topics quickly and easily Try the Index For each search you receive the following search result types m Suggested Topics These topics are located in HelpSpot and are relevant to your search topic m Full text Search Matches These topics are located in HelpSpot and contain the words you entered in the Search box m Microsoft Knowledge Base These topics are located on the Microsoft Web site and contain the words you entered in the Search box You must be connected to the Internet to search for and acces
39. Using power saving modes 0 cee eee 71 Changing power settings 0 00 c cece tees 71 Changing the power scheme 0000 cece eee eee 72 Changing advanced power settingS 000 c eee eee eee 73 Activating and using Hibernate mode 0 c eee ee 75 Setting up an uninterruptible power supply 0000 eee eee eee 76 Restoring Software 2 20 cece eee eee eens 79 Using the Restoration CDs 0 0 00 cece 80 Reinstalling device drivers 2 0 0 cece ete 81 Updating device drivers 0 0 ce eet e eee 83 Reinstalling programs 1 1 tee 84 Reinstalling Windows 0 c cect eet 86 Upgrading Your Computer 000c eee eee eee eee 89 Selecting a place to work 0 0 tees 90 Gathering the tools you need ooococccccc 90 Preventing static electricity discharge 0 cece eee 91 Opening the ca e ersa cteni een eens wa iad Peed dar hited 92 Closing the Case iio A SAE AR Shes Beas 95 Adding or replacing a diskette CD or DVD drive 0 00000 cee eee 97 Adding or replacing a hard drive 2 0 ee 100 Adding or replacing add in cards 0 0 eee eee 103 Replacing the power supply 2 00 e eee eee eee 107 Replacing the system board 000 0c eee eee 111 Installing memory 0 0 0 eee 115 Replacing the system battery 0 ccc eee 120 Using the BIOS Setup Utility
40. VD eject button Diskette eject button USB ports 3 5 inch drive bay cover Icon Z USB 2 0 Front Description Use this drive to listen to audio CDs install games and programs watch DVDs and store large files onto recordable CDs and DVDs depending on drive type For more information see Using the CD or DVD drive on page 34 This drive may be a CD CD RW DVD DVD RW or DVD RAM RW CD RW drive To identify your drive type and for more information about your drive see Identifying drive types on page 34 Remove this cover to install an additional 5 25 inch drive Use this drive to store smaller files on diskettes For more information see Using the diskette drive on page 32 Plug an IEEE 1394 also known as Firewire or i Link device such as a digital video camera into this 4 pin IEEE 1394 port Press this button to turn the power on or off You can also configure the power button to operate in Standby Resume mode or Hibernate mode For more information on changing the power button setting see Power management on page 70 Press this button to open the CD or DVD drive tray Press this button to eject an inserted diskette Plug USB Universal Serial Bus devices such as a digital camera into these ports The front USB ports are USB v2 0 Any USB device will work in any USB port Remove this cover to install an additional 3 5 inch drive Chapter 1 Checking Out Your Gateway E
41. VDs Clean discs by wiping from the center to the edge not around in a circle using a product such as a soft cloth made especially for cleaning CDs and DVDs Computer The computer will not start Make sure that the power cord is connected to an AC power source and your computer is turned on Open the computer case and make sure that the power supply cable is connected correctly to the system board Open the computer case and make sure that the power button cable is connected correctly to the system board gateway com 133 Chapter 9 Troubleshooting Diskette drive The diskette drive is not recognized Shut down and restart your computer Open the computer case and make sure that the cables are connected correctly to the diskette drive and the system board The red striped edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the diskette drive typically on the side farthest from the power supply connection If necessary reverse one end of the cable so the red striped edge of the data ribbon cable faces Pin 1 on the diskette drive Make sure that the pins are not bent or misaligned For more information see Adding or replacing a diskette CD or DVD drive on page 97 You cannot save a file to diskette or you see the message disk is full or write protected Make sure that the write protection tab on the upper right corner of the diskette is down unprotected The diskette may
42. Windows XP click Start then click Help and Support Type the keyword saving files in the HelpSpot Search DOX Search B then click the arrow Using the Scheduled Task Wizard 64 The Scheduled Task Wizard lets you schedule maintenance tasks such as running Disk Defragmenter and Error checking Managing hard drive space gt To start the Scheduled Task Wizard 1 Click Start All Programs Accessories System Tools then click Scheduled Tasks The Scheduled Tasks window opens 2 Double click the Add Scheduled Task icon The Scheduled Task Wizard opens Scheduled Task Wizard This wizard helps you schedule a task for Windows to perform You select the program you want Windows to run and then schedule it for a convenient time Click Next to continue Cancel 3 Click Next then click the task or program you want to schedule and follow the on screen instructions to customize the task Important Your computer must be on during scheduled tasks If your computer is off scheduled tasks will not run Help and For more information about using the Scheduled Tasks Support Wizard in Windows XP click Start then click Help and Support Type the keyword Scheduled Task Wizard in the HelpSpot Search box Search J then click the arrow www gateway com 65 Chapter 5 Maintaining Your Computer Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your system performing at its b
43. Your Gateway Computer E 6100 user s guide Customizing Troubleshooting Cc Gateway Contents 1 Checking Out Your Gateway E 6100 Computer 1 O o A A e e 2 A ae Oy aes See ae eee eet 4 Identifying your model wesc ssam toet ira Ea E E e E R E E 7 Gateway model number 0 0000 cece eee 7 Gateway serial number 00 00 cette 7 Microsoft Certificate of Authenticity 0 0 00 8 Finding your specifications 0 0 cee eee 9 ACCESSES iii fact eee eats Pad vee Pee Save de Pee dns Pacey eas a 11 2 Setting Up Your Computer 0 0 cece eee eee 13 Protecting from power source problems ooooccooccococc 14 Starting your computer 0 00 c eects 15 Turning off your computer 0 20 02 eee 16 Restarting rebooting your computer 0 0 cee eee 17 Working SOY vetar dak welt eda ia fe whee sake nee hae 18 Reducing eye strain 2 0 eee 18 Setting up your computer desk and chair 0 000 e eee eee 19 Setting up your computer and computer accessories o o 19 Sitting at your computer 0 0 00 ce eee 20 Avoiding discomfort and injury from repetitive strain 20 3 Getting Help 2 2 esse ee eee eee at 21 HelpSpot gt evens ee A er a od eae eee 22 Searching for a topic 0 eee 24 HelpSpot videOS oooccocococ E A a a AD 25 Do More With Gateway oococccccnccnoc 26 Online help ooo
44. arch 5 then click the arrow Hard drive You see an Insufficient disk space error message m Delete unnecessary files from the hard drive using Disk Cleanup For more information see Using Disk Cleanup on page 59 m Empty the Recycle Bin by right clicking the Recycle Bin icon then clicking Empty Recycle Bin m Save your files to a diskette or another drive If the hard drive is full copy any files not regularly used to diskettes or other backup media then delete them from the hard drive Help and For more information about file management in Support Windows XP click Start then click Help and Support Type the keyword file management in the HelpSpot E Search box Search E then click the arrow You see a Data error message This may be the result of a defective area on the hard drive To fix hard drive problems run the Error checking program For more information see Checking the hard drive for errors on page 60 The hard drive cannot be accessed or you see a General failure reading drive C error message m If a diskette is in the diskette drive eject it and restart your computer m Press CTRL ALT DEL to restart your computer 136 Troubleshooting Open the computer case and make sure that the cables are connected correctly to the hard drive and the system board For more information about connecting the hard drive cables see Adding or replacing a hard drive on pa
45. arch B then click the arrow Updating device drivers Updating device drivers The Restoration CDs contain a device driver update utility that works over the Internet If you do not have an Internet service provider the update utility works by direct dialing the device driver update service P To update device drivers 1 2 al Insert the red Drivers CD into the CD or DVD drive If this is the first time you have inserted the CD accept the End User License Agreement EULA by clicking Yes accept it then clicking Continue If you are prompted to select your Gateway computer type click E Series Business Use then click Continue Click the Web Updates tab Click Check Now The Connect window opens Install available updated device drivers by following the on screen instructions Depending on the device driver you are updating you may only need to restart your computer to complete the installation However if a setup wizard opens when you restart your computer follow the on screen instructions Help and For more information about updating device drivers in Support Windows XP click Start then click Help and Support Type the keyword updating drivers in the HelpSpot Search box Search E then click the arrow 83 Chapter 6 Restoring Software Reinstalling programs If you have problems running a program or if you have reinstalled your operating system you can reinstall programs from the y
46. ateway Video Ware HelpSpot InforManager Just click it Learn O Gateway Kids BackPack SERVE TO ORDER Server Watchdog the Spotted G Gateway Logo and the Spotted G Logo SpotShop Spotshop com and Your Ware are trademarks of Gateway Inc Intel Intel Inside logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies Macrovision statement If your computer has a DVD drive and an analog TV Out port the following paragraph applies This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited 171 Appendix B Safety Regulatory and Legal Information 172 www gateway com Index A AC power connector 5 accessories 11 safety precautions 165 add in cards See cards adding See installing AGP expansion slot 159 audio headphone jack 6 line in
47. be full Delete unnecessary files on the diskette and try again Not all diskettes are IBM compatible Make sure that the diskette you are using is IBM compatible Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive Run Error checking on the diskette For more information see Checking the hard drive for errors on page 60 If errors are detected and corrected try using the diskette again You see a Access Denied or Write protect error message 134 Move the write protection tab in the upper right corner of the diskette down unprotected The diskette may be full Delete unnecessary files on the diskette and try again Not all diskettes are IBM compatible Make sure that the diskette you are using is IBM compatible Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive Troubleshooting You see a Disk is full error message m Delete unnecessary files on the diskette m Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive m Run Error checking on the diskette For more information see Checking the hard drive for errors on page 60 If errors are detected and corrected try using the diskette again You see a Non system disk or Disk error error message m Eject the diskette from the diskette drive then press ENTER m Make sure that the diske
48. ck Properties The Modem Properties dialog box opens Click the Diagnostic tab then click Query Modem If information about the modem appears the modem passed diagnostics If no modem information is available if a white screen appears with no data or if you get an error such as port already open or the modem has failed to respond the modem did not pass diagnostics Help and For more information about modem troubleshooting in Support Windows XP click Start then click Help and Support Type the keyword modem troubleshooting in the D HelpSpot Search box Search g then click the arrow gt To run modem diagnostics in Windows 2000 1 2 Close all open programs Click Start Settings then click Control Panel The Control Panel window opens Double click the Modems icon The Modems Properties dialog box opens Click the Diagnostic tab click the COM port next to the name of the modem then click More Info The Modem Info dialog box opens If information about the modem appears the modem passed diagnostics If no modem information is available if a white screen appears with no data or if you get an error such as port already open or the modem has failed to respond the modem did not pass diagnostics m Reinstall the device driver For more information see Reinstalling device drivers on page 81 m Open your computer and reseat the modem For more information see Adding or replacing add in cards
49. click your recordable drive Click Burn The Burning Process screen opens and Nero Express burns the files to the CD When a message tells you that the recording is complete click OK Click Next to return the main Nero Express screen Click Exit www gateway com 51 Chapter 4 Using Drives and Multimedia Advanced features 52 In addition to Nero Express you can use m Nero BackItUp to create a backup of files on your hard drive then use BackItUp to restore the files you backed up in case of a hard drive failure virus or other problem m Nero CD DVD Speed to test your CD and DVD drives for transfer rates load and eject times seek and access times and more m Nero Cover Designer to create labels for your CDs and DVDs covers for your CD and DVD cases booklets to include with your CDs and DVDs and more m Nero DriveSpeed to control CD or DVD drive read speed and spin down time m Nero InfoTool to find out about your drive capabilities and your computer configuration To use these programs click Start All Programs Burn a CD or Data DVD Nero Programs then click the program you want For more information see the online help in the programs and the online user s guides To access the user s guides click Start All Programs Burn a CD or Data DVD User s Guides then click the guide you want Maintaining Your Computer This chapter provides basic information about maintaining your computer hardware and so
50. computer is operating in the United States In other areas of the world such as Europe the utility power is supplied at 230 volts at 50 Hz If your computer is operating in an environment such as this the voltage switch should be moved to 230 The Microsoft Certificate of Authenticity COA contains your Windows product key Plug a Personal System 2 PS 2 mouse into this port Plug a PS 2 keyboard into this port Plug USB Universal Serial Bus devices such as a mouse keyboard or printer into these ports The rear USB ports are both USB v1 1 and USB v2 0 Look at the icons on the rear ports to determine which are USB v1 1 and which are USB v2 0 Any USB device will work in any USB port Plug a serial device such as a digital camera into this port Plug a parallel device such as a printer into this port Plug a television into this port Plug a modem cable into this jack Chapter 1 Checking Out Your Gateway E 6100 Computer Component Headphone analog speakers Line out 1 jack optional IEEE 1394 port optional Rear out Line out 2 jack optional Kensington lock slot Case cover shipping screw Ethernet network jack Monitor port Add in card retention thumbscrew Microphone jack optional Digital speakers Digital out jack optional Audio input Line in jack optional Icon 1 Z gt _2 W EA O A 3 e Description Plug powered analog
51. d User License Agreement EULA by clicking Yes accept it then clicking Continue 3 If you are prompted to select your Gateway computer type click E Series Business Use then click Continue 4 If you want to find driver locations for installation on another E Series computer go to Step 8 OR To install device drivers on this computer go to the next step 81 Chapter 6 Restoring Software 82 5 Select a single device driver to reinstall OR Click Automatic Installation then select multiple device drivers to reinstall Grayed out drivers are not available for Automatic Installation To select these drivers click Manual Installation Click Install Follow any additional on screen instructions Depending on the device driver you are reinstalling you may only need to restart your computer to complete the installation However if a setup wizard opens when you restart your computer follow the on screen instructions To find driver locations for installation on another computer click the E Series Drivers tab select your E Series Model and Operating System then click Search Browse the device types to find the driver location for your other E Series computer then install your driver on the other E Series computer Help and For more information about reinstalling device drivers in Support Windows XP click Start then click Help and Support Type the keyword drivers in the HelpSpot Search box Se
52. de is facing up If the disc has two playable sides place the disc so the name of the side you want to play is facing up 3 Press the eject button again The CD or DVD drive tray closes 36 www gateway com Creating CDs and DVDs Creating CDs and DVDs You can use Nero Express to copy tracks from a music CD to your hard drive copy or create data CDs and DVDs create music CDs create video DVDs and more Important We recommend that you do not use your computer for other tasks while creating CDs or DVDs Important If you record copyrighted material on a CD or DVD you need permission from the copyright owner Otherwise you may be violating copyright law and be subject to payment of damages and other remedies If you are uncertain about your rights contact your legal advisor Important Some CDs have copy protection software You cannot create MP3 files from these CDs and you may not be able to listen to these CDs on your computer 37 Chapter 4 Using Drives and Multimedia Copying a CD or DVD To copy a music CD data CD or data DVD 1 Click Start All Programs Burn a CD or Data DVD Nero Programs then click Nero Express Nero Express opens Nero Express nero EXPRESS 6 What would you like to burn da Data E Music a Videos Pictures e Copy entire disc ea Disc image or saved project E Videos Pictures To start a project simply move your mouse pointer to the menu on the right make your
53. ds or plugs are damaged Liquid has been spilled into your computer Your computer was dropped The case was damaged Instead unplug your computer and contact a qualified computer technician First steps First steps Try these things first before going to the following sections Make sure that the power cable is connected to your computer and an AC outlet and that the AC outlet is supplying power If you use a power strip make sure that it is turned on If a peripheral device such as the keyboard or mouse does not work make sure that all connections are secure If you added or removed computer components beforethe problem started review the procedures you performed and make sure that you followed each instruction Make sure that your hard drive is not full If an error message appears on the screen write down the exact message The message may help Gateway Technical Support in diagnosing and fixing the problem If an error occurs in a program see the program s printed documentation or the online help Help and For more information about troubleshooting in Support Windows XP click Start then click Help and Support Type the keyword troubleshooting in the HelpSpot Search box Search B then click the arrow 129 Chapter 9 Troubleshooting Software support tools Your system may include the following support tool to help you diagnose and fix problems m PC Doctor isa comprehensive hardware d
54. dware can be found in our Web site s Documentation Library m This user s guide m The software publisher s Web site m The hardware manufacturer s Web site Help and For more how to information about Windows XP click Support Start then click Help and Support Type the keyword practice in the HelpSpot Search box D Search g then click the arrow Tutoring For help on using hardware or software that came with your Gateway computer contact Gateway s fee based tutorial hotline m 800 229 1103 rate charged per minute charged to a major credit card m 900 555 4695 rate charged per minute charged to your telephone bill 153 Chapter 9 Troubleshooting Training Gateway provides the following in person and computerized training Resource In Store Training at Gateway stores Gateway Learning Libraries Online Training from Learn Gateway 154 Service description Our friendly and knowledgeable software trainers can teach you how to use the Internet and the most popular software programs including Microsoft Word Excel and PowerPoint A variety of courses and tutorials are available on CD Select from several easy to use learning libraries More than 450 online courses are available from Learn Gateway All you have to do is go online and log in You select the subject matter and the learning format self paced tutorials or virtual classrooms all from the comfort of your computer Fo
55. e 133 Reinstall the audio device drivers For more information see Reinstalling device drivers on page 81 A DVD movie will not play Make sure that you have a DVD drive To identify your drive type see Identifying drive types on page 34 m Make sure that the disc label is facing up then try again Try a different disc Occasionally discs are flawed or become scratched and cannot be read by the DVD drive Shut down and restart your computer Clean the disc For more information see Cleaning CDs and DVDs on page 133 Reinstall the DVD player program For more information see Reinstalling programs on page 84 Reinstall the device driver For more information see Reinstalling device drivers on page 81 Troubleshooting DVDs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution To be able to play a DVD the disc s regional code and your DVD drive s regional code must match The regional code on your DVD drive is determined by your computer s delivery address The regional code for the United States and Canada is 1 The regional code for Mexico is 4 Your DVD drive s regional code must match the regional code for the disc The regional code for the disc is on the disc disc documentation or disc packaging If the DVD movie does not play the disc s regional code and your DVD drive s regional code may not match Cleaning CDs and D
56. e custom engineered by our suppliers to Gateway specifications and may vary from similarly marketed products 162 Safety Regulatory and Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment However to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed Warning Always follow these instructions to help guard against personal injury and damage D to your Gateway system 163 Appendix B Safety Regulatory and Legal Information Setting up your system 164 Read and follow all instructions marked on the product and in the documentation before you operate your system Retain all safety and operating instructions for future use Do not use this product near water or a heat source such as a radiator Set up the system on a stable work surface The product should be operated only from the type of power source indicated on the rating label If your computer has a voltage selector switch make sure that the switch is in the proper position for your area The voltage selector switch is set at the factory to the correct voltage Openings in the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set u
57. e data loss or system damage Protect your computer and peripheral devices by connecting them to a surge protector which absorbs voltage surges and prevents them from reaching your computer Warning High voltages can enter your computer through both the power cord and the modem connection Protect your D computer by using a surge protector If you have a telephone modem use a surge protector that has a modem jack If you have a cable modem use a surge protector that has an antenna cable TV jack During an electrical storm unplug both the surge protector and the modem An uninterruptible power supply UPS supplies battery power to your computer during a power failure Although you cannot run your computer for an extended period of time with a UPS a UPS lets you run your computer long enough to save your work and shut down your computer normally For more information see Setting up an uninterruptible power supply on page 76 Starting your computer Starting your computer 3 To start your computer 1 2 3 4 Connect the cables to your computer using the setup poster Turn on the monitor Turn on your computer and speakers If you are starting your computer for the first time follow the on screen instructions to set up your computer Turn on any peripheral devices such as printers or scanners and see the documentation that came with the device for setup instructions 15 Chapter 2 Setting Up Your Computer T
58. e in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should make sure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself D Contact the appropriate inspection authority or an electrician as appropriate The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 Regulatory compliance statements Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards including IEC 825 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Hu
59. e is currently stopped 4 Click Select The UPS Selection dialog box opens 5 Click the manufacturer and model of the UPS device 6 Click the serial port where the UPS device is attached 7 Click Finish then click OK Help and For more information about setting up an uninterruptable Support power supply in Windows XP click Start then click Help and Support Type the keyword uninterruptable power supply in the HelpSpot Search box search the arrow www gateway com then click 77 Chapter 5 Maintaining Your Computer 78 www gateway com Restoring Software Read this chapter to learn how to Reinstall device drivers Update device drivers Reinstall programs Reinstall Windows 79 Chapter 6 Restoring Software Using the Restoration CDs Use the Gateway Restoration CDs to reinstall device drivers your operating system and other programs that were preinstalled at the factory Important Before you try to fix a problem by reinstalling software from your Gateway Restoration CDs make sure that you have tried these steps first Use the diagnostics and troubleshooting tools found in HelpSpot For more information about diagnostics and troubleshooting tools in Windows XP click Start then click Help and Support Type the keyword troubleshooting in the HelpSpot Search box Search then click the arrow See the Troubleshooting section of this guide If these steps do not resolve
60. e mouse ball with a soft cloth 68 www gateway com Cleaning your computer 4 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol Mouse rollers 5 Replace the mouse ball and lock the retaining ring into place Help and For a video tutorial about cleaning the mouse in Support Windows XP click Start then click Help and Support Type the keyword Video tutorials in the HelpSpot Search C DOX Search Click Cleaning the mouse g then click the arrow www gateway com 69 Chapter 5 Maintaining Your Computer Power management 70 Computer equipment can account for a significant portion of energy use in the home and office environment You may not want to shut down your computer each time you leave it especially if you plan to be away for only a short time Windows lets you use the following modes to conserve energy when the system is not in use m Standby while your computer is in Standby mode it switches to a low power state where devices such as the monitor and drives turn off and the entire system uses less power Always save your work before using Standby mode In Standby mode your computer reduces or turns off the power to most devices except memory However the information in the memory is not saved to the hard drive If power is interrupted the information is lost m Hibernate also called save to disk writes all current memory RAM information to the hard drive then
61. e to avoid scratching the computer case 3 Remove all of the add in cards using the instructions in Adding or replacing add in cards on page 103 4 Disconnect the power and data cables from the system board noting their locations and orientation You will reconnect the cables after you install the new board www gateway com 111 Chapter 7 Upgrading Your Computer 5 Remove the thumbscrew using a screwdriver coin or your fingers Thumbscrew approximate location 112 www gateway com Replacing the system board 6 Slide the system board toward the front of the case then up and out of the case The system board standoffs slide out of the keyhole slots Standoff Keyhole slot www gateway com 113 Chapter 7 Upgrading Your Computer 114 7 10 Slide the new system board into the keyhole slots and lock it into place with the thumbscrew Important The new system board must have special standoffs pem studs mounted on the bottom of the board If necessary use the standoffs from the original system board Reconnect the power and data cables using your notes from Step 4 See the system board documentation for more information Reinstall the add in cards using the instructions in Adding or replacing add in cards on page 103 Close the case using the instructions in Closing the case on page 95 Installing memory Installing memory When you upgrade the computer memory make sure t
62. ellow Applications CD and other program CDs If you are reinstalling programs from other program CDs follow the installation instructions on each CD If you want to reinstall a program uninstall the old version first To reinstall programs from the Applications CD s 84 1 2 If you just reinstalled Windows go to Step 4 Otherwise go to the next step In Windows XP click Start Control Panel then click Add or Remove Programs OR In Windows 2000 click Start Settings Control Panel then double click the Add or Remove Programs icon In the Currently Installed Programs list click the program you want to uninstall then click Change Remove and follow the on screen instructions Insert the yellow Applications CD into the CD or DVD drive If this is the first time you have inserted the CD accept the End User License Agreement EULA by clicking Yes I accept it then clicking Continue If you are prompted to select your Gateway computer type click E Series Business Use then click Continue Select a single program to reinstall OR Click Automatic Installation then select multiple programs to reinstall Grayed out programs are not available for Automatic Installation To select these programs click Manual Installation 8 9 Reinstalling programs Click Install Follow any additional on screen instructions Depending on the programs you are reinstalling you may only need to restart your comp
63. em connection speed click the Direct Dial option After your modem connects move the mouse pointer over the Dial Up Networking icon located next to the clock on your taskbar Your modem connection speed appears Your fax communications program only sends and receives faxes at 14 400 bps even though you have a 56K modem Current fax technology only supports a maximum send and receive rate of 14 400 bps The modem is not recognized by the computer Make sure that the line connected to the modem is working and plugged into the appropriate jack on the modem Use the setup poster to make sure that the connections have been made correctly If the modem shares the telephone line with another device make sure that the telephone line is not in use for example someone is on the telephone or another modem is in use Use the modem cable that came with your computer Some telephone cables do not meet required cable standards and may cause problems with the modem connection Shut down and restart your computer m Run Windows modem diagnostics gt To run modem diagnostics in Windows XP 1 Close all open programs 2 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 3 Click Double click the Phone and Modem Options icon then click the Modems tab 143 Chapter 9 Troubleshooting 144 4 5 Click to select your modem then cli
64. eral guidelines 129 hard drive 136 Internet connection 138 142 keyboard 139 LCD panel 145 memory 140 modem 140 monitor 145 mouse 147 PC Doctor 130 power 148 printer 148 reinstalling drivers 81 safety guidelines 128 screen 145 screen area 145 screen resolution 145 sound 150 support tool 130 technical support 151 telephone support 151 Web site connection speed 138 turning off computer 3 16 17 turning on computer 3 15 tutoring fee based 153 TV jack 5 uninterruptible power supply UPS 12 14 76 179 updating BIOS 126 device drivers 29 updating Norton AntiVirus 55 upgrading 89 UPS 12 14 76 USB port 3 5 158 159 V virus protecting against 55 removing with Norton AntiVirus 55 voltage switch 5 volume adjusting modem 145 troubleshooting 150 W Web site Gateway 28 Windows installing 86 product key 5 Product Key Code 8 reinstalling 86 reinstalling drivers 81 updating drivers 83 working safely 18 Z Zip drive 12 64 180 MAN E6100 SYS GDE RO 6 03 8509262
65. est You may want to gather these items and put together a computer cleaning kit m A soft lint free cloth m Glass cleaner not for use on LCD panels An aerosol can of air that has a narrow straw like extension Isopropyl alcohol Cotton swabs A CD or DVD drive cleaning kit Cleaning the exterior 66 Warning When you shut down your computer the power turns off but some electrical current still flows through your D computer To avoid possible injury from electrical shock unplug the power cord and modem cable from the wall outlets Tips amp Tricks When cleaning the case do not use abrasive or solvent cleaners because they can damage the finish Use soap ey and water or a dilution of water and isopropyl alcohol Always turn off your computer and other peripherals before cleaning any components Use a damp lint free cloth to clean your computer and other parts of your system Do not use abrasive or solvent cleaners because they can damage the finish on components Your computer is cooled by air circulated through the vents on the case so keep the vents free of dust With your computer turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to drip any water into the vents Do not attempt to clean dust from the inside your computer Cleaning your computer Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow straw like
66. et and disconnect the antenna or cable system 169 Appendix B Safety Regulatory and Legal Information Power lines Do not locate the antenna near overhead light or power circuits or where it could fall into such power lines or circuits Warning When installing or realigning an outside antenna system extreme care should be taken to keep from touching such D power lines or circuits Contact with them could be fatal Antenna and satellite grounding Reference Grounding component 1 Electric service equipment Power service grounding electrode system NEC Art 250 Part H Ground clamps Grounding conductors NEC Section 810 21 Antenna discharge unit NEC Section 810 20 Ground clamp N O 0 A 0 DN Antenna lead in wire 170 Notices Notices Copyright O 2003 Gateway Inc All Rights Reserved 14303 Gateway Place Poway CA 92064 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from Gateway The information in this manual has been carefully checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions Gateway may improve and or change products described in this publication at any time Due to continuing system improvements Gateway is not responsible for inaccurate information whic
67. files to your hard drive If you are using two drives Nero Express copies the tracks from the source disc to the blank recordable disc 54 Creating image for writing Burning Process Please wait Time Event 9 11 08AM Analyzing disc c 9 11 104M The CD is copyrighted Q 9 1213AM_ Creating the image for burning Current phase information Used read buffer Copy Process status Total time COT Writing at 2 375 KB s Recorder Action Buffer Level Recorder State HL DT ST RW DYD GC idle Ready Sn tel If you are using one drive a message prompts you to insert a CD or DVD Remove the source CD or DVD insert a blank writable CD or DVD then wait for the message box to close Nero Express copies the files from your hard drive to the writable CD or DVD When a message tells you that the recording is complete click OK Click Next to return to the main Nero Express screen Click Exit www gateway com 41 Chapter 4 Using Drives and Multimedia Creating a data CD or DVD gt To create a data CD or DVD 42 1 Click Start All Programs Burn a CD or Data DVD Nero Programs then click Nero Express Nero Express opens 2 Insert a blank writable CD or DVD into your recordable drive 3 If a dialog box opens click Take no action then click OK 4 Move your pointer over Data then click Data Disc The Disc Content screen opens Nero Express BEE Disc Content Add data to your disc
68. ftware Read this chapter to learn how to Care for your computer Create an emergency startup diskette Protect your computer from viruses Manage hard drive space Back up files Clean your computer 53 Chapter 5 Maintaining Your Computer Caring for your computer To extend the life of your system Be careful not to bump or drop your computer and do not put any objects on top of it The case although strong is not made to support extra weight When transporting your computer we recommend that you put it in the original packaging materials Keep diskettes and your computer away from magnetic fields Magnetic fields can erase data on both diskettes and hard drives Avoid subjecting your computer to extreme temperature changes The case can become brittle and easy to break in cold temperatures and can melt or warp in high temperatures Damage due to either extreme is not covered by your warranty As a general rule your computer is safest at temperatures that are comfortable for you Keep all liquids away from your computer When spilled onto computer components almost any liquid can result in extremely expensive repairs that are not covered under your warranty Avoid dusty or dirty work environments Dust and dirt can clog the internal mechanisms Use the following table to set up a regular maintenance schedule Manage hard drive space Clean up hard drives Scan hard drive for errors Defragment hard drive Back
69. g repetitive strain 20 caring for computer 54 general precautions 163 guidelines for troubleshooting 128 posture 20 reducing eye strain 18 setting up computer 19 static electricity 91 scanner 11 Scheduled Tasks Wizard 64 screen cleaning 67 troubleshooting 145 searching in HelpSpot 24 security features Kensington cable lock 6 serial number 5 7 9 serial port 5 159 setting up safety precautions 164 shutting down computer 16 17 sound troubleshooting 150 speakers jack 6 specifications 9 Standby mode 3 70 starting computer 3 15 static electricity 91 support tool PC Doctor 130 surge protector 14 system battery location 158 system board component location 157 configuration jumper 126 features 156 replacing 111 specifications 161 system identification label 7 T tape backup drive 12 Technical Support 152 technical support 151 automated troubleshooting 152 eSupport 9 10 FaxBack support 152 Technical Support 152 tips before contacting 151 tutorial service 152 telephone support 151 testing CD drive 52 DVD drive 52 training CD 153 classroom 153 Gateway Learning Libraries 153 Learn Gateway 153 troubleshooting add in cards 131 audio 150 automated system 152 cards 131 CD drive 131 CD RW drive 131 cleaning CD 133 cleaning DVD 133 computer startup 133 diskette drive 134 DVD drive 131 DVD CD RW drive 131 expansion card 131 faxed answers 152 faxes 143 files 135 gateway your way dial up server 142 gen
70. ge 100 If your computer has been subjected to static electricity or physical shock you may need to reinstall the operating system You see a Non system disk or disk error error message Eject the diskette from the diskette drive then press ENTER The computer does not recognize an IDE drive Make sure that the IDE connectors are enabled in the BIOS Setup utility To enter the BIOS Setup utility restart your computer then press and hold F1 while your computer restarts Reinstall the device driver For more information see Reinstalling device drivers on page 81 Open the computer case and make sure that the IDE cable is connected to the system board IDE connector and the hard drive connector For more information see Adding or replacing a hard drive on page 100 The computer does not recognize a SCSI drive Reinstall the device driver For more information see Reinstalling device drivers on page 81 Open the computer case and reseat the drive controller Also make sure that the controller and power cables are connected to the drive For more information see Adding or replacing a hard drive on page 100 Make sure that the last device on the SCSI cable is correctly terminated For more information about SCSI device configurations see the hard drive documentation or download the documentation from the Gateway Web site Change the drive s SCSI address to one that is not being used by your co
71. ght resource at Gateway to answer your questions or help solve your problems To start HelpSpot in Windows XP m Click Start then click Help and Support HelpSpot opens O Help and Support Center y Search Set search options Pick a Help topic Frequently asked questions FAQs NANO Usina vour Gateway computer Video and online tutorials What s new in Windows XP k xP Music video games and photos Windows basics Networking and the Web Working remotely e Security and administration Customizing your computer el Accessibility Printing and faxing Performance and maintenance Hardware Fixing a problem Send your feedback to Microsoft Microsoft Help and Support Center Windows XP Professional Popular topics Undo changes restore system Diagnose hardware issues Protect PC from viruses See your PC s configuration View system serial number r Who to contact for help Go to Tech Support Web site Intro Video Ask for assistance Did you KNOW updated wednesday march 05 2003 Set Your Online Search Options Install Additional Operating Systems View more headines Invite a friend to connect to your computer with Remote Assistance Get support or find information in Windows XP newsgroups Keep your computer up to date with Windows Update Find compatible hardware and software for Windows XP Use Tools to view your computer information
72. h may appear in this manual For the latest product updates consult the Gateway Web site at www gateway com In no event will Gateway be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments 1 800 GATEWAY ActiveCPR ALR AnyKey black and white spot design CrystalScan Destination DestiVu EZ Pad EZ Point Field Mouse Gateway 2000 Gateway Country gateway net Gateway stylized logo Perfect Scholar Solo TelePath Vivitron stylized G design and You ve got a friend in the business slogan are registered trademarks and black and white spotted box logo GATEWAY Gateway Astro Gateway Work Gateway Connected touch pad Gateway Connected music player Gateway Cyber Ware Gateway Education Ware Gateway Flex Case Gateway Gaming Ware Gateway GoBack Gateway Gold Gateway Learning Ware Gateway Magazine Gateway Micro Server Gateway Money Ware Gateway Music Ware Gateway Networking Solutions Gateway Online Network O N solution Gateway Photo Ware Gateway Professional PCs Gateway Profile Gateway Solo green stylized GATEWAY green stylized Gateway logo Gateway Teacher Ware G
73. hat may cause undesired operation Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your A authority to operate the product Telecommunications per FCC part 68 166 Regulatory compliance statements applicable to products fitted with USA modems Your modem complies with Part 68 of the Federal Communications Commission FCC rules On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number REN for this device If requested this information must be provided to the telephone company An FCC compliant telephone line cord with a modular plug is required for use with this device The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The Ringer Equivalence Number REN is used to determine the number of devices which may be connected to the telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company If this device causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may
74. hat you install the correct type of memory module for your computer Your computer uses DIMM memory The following illustration shows the general location of the memory modules in the system board gt To install or replace DIMM memory 1 Open the case using Opening the case on page 92 2 Find the memory module banks on your system board www gateway com 115 Chapter 7 Upgrading Your Computer 3 If your system board has single channel memory fill the DIMM 0 memory slot When adding memory fill the DIMM 1 memory slot DIMM O OR 116 www gateway com Installing memory If your system board has dual channel memory fill the Channel A DIMM 0 memory slot AND the Channel B DIMM0 memory slot with matching DIMMs Matching DIMMs are the same size density and technology When adding memory fill the Channel A DIMM 1 memory slot AND the Channel B DIMM 1 memory slot with matching DIMMs Channel A DIMM 0 Channel A DIMM 1 Channel B DIMM 0 FE Channel B DIMM 1 www gateway com 117 Chapter 7 Upgrading Your Computer 118 4 if you are removing a DIMM from the memory module bank gently pull the plastic tabs away from the sides of the memory module and remove it OR If you are adding a DIMM to an empty memory module bank gently pull the plastic tabs away from the sides of the memory module bank 5 Align the notches on the new DIMM with the notches on the memory module bank and press the mod
75. he bags provide electrostatic protection Always hold expansion cards by their edges or their metal mounting brackets Avoid touching the edge connectors and components on the cards Never slide expansion cards or components over any surface 91 Chapter 7 Upgrading Your Computer Opening the case Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your computer then unplug the D power cord and modem cable before opening the case gt To open the computer case 92 1 2 Follow the instructions under Preventing static electricity discharge on page 91 Shut down your computer then disconnect the power cord and modem network and all peripheral device cables Press the power button to drain any residual power from your computer If the case cover has a shipping screw installed on the back of the case remove the screw For information about the location of the screw see Back on page 4 Opening the case 5 Push in on the cover release handle www gateway com 93 Chapter 7 Upgrading Your Computer 6 Pull the side panel away from the case 94 www gateway com Closing the case Closing the case gt To close the computer case 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case 2 Align the door tabs into the case notches Door tabs www gateway com 95 Chapter 7 Upgrad
76. iagnostic and system information tool that can test your computer and determine its configuration PC Doctor provides 85 professional diagnostic tests directly from your computer This support tool is available from HelpSpot or by clicking Start All Programs then clicking Gateway Utilities 130 Troubleshooting Troubleshooting Add in cards The computer does not recognize an add in card Shut down and restart your computer Make sure that you have installed the required software For more information see the documentation that came with your add in card Reseat the card For more information see Adding or replacing add in cards on page 103 CD or DVD drives The computer does not recognize a disc or the CD DVD or recordable drive Make sure that the disc label is facing up then try again Try a different disc Occasionally discs are flawed or become scratched and cannot be read by the CD or DVD drive If you are trying to play a DVD make sure that you have a DVD drive To identify your drive type see Identifying drive types on page 34 Your computer may be experiencing some temporary memory problems Shut down and restart your computer Some music CDs have copy protection software You may not be able to play these CDs on your computer Clean the disc For more information see Cleaning CDs and DVDs on page 133 Restart your computer then enter the BIOS Setup utility by pressing and ho
77. ilure error message m Make sure that nothing is resting on the keyboard m Make sure that a key is not stuck Press each key to loosen a key that might be stuck then restart your computer Liquid spilled in the keyboard If you spilled liquid in the keyboard turn off your computer and unplug the keyboard Clean the keyboard and turn it upside down to drain it Let the keyboard dry before using it again If the keyboard does not work after it dries you may need to replace it 139 Chapter 9 Troubleshooting Memory You see a memory error message during startup m Use PC Doctor or a third party diagnostic program to help determine if a memory module is failing If the memory module is failing replace it For more information see Installing memory on page 115 m Check the memory module for correct seating and orientation For more information see Installing memory on page 115 You see a Not enough memory error message m Close all programs then restart your computer Help and For more information about troubleshooting memory errors Support in Windows XP click Start then click Help and Support Type the keyword memory error in the HelpSpot Search DOX Search B then click the arrow Modem dial up Your modem does not dial or does not connect m Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack See Back on page 4 m Make sure that you
78. ing Your Computer 3 Swing the side panel toward the case until the release handle locks 4 If you removed a case cover shipping screw replace the screw 5 Reconnect the cables and power cord 96 www gateway com Adding or replacing a diskette CD or DVD drive Adding or replacing a diskette CD or DVD drive Use these instructions to replace 5 25 inch drives such as CD or DVD drives and 3 5 inch drives such as diskette drives P To add or replace a CD DVD or diskette drive 1 Open the case using the instructions in Opening the case on page 92 2 If you are adding a drive locate an empty drive bay OR If you are replacing a drive disconnect the drive cables noting their locations and orientation You will reconnect the cables after you install the new drive See the drive documentation for further instructions Power cable Data ribbon cable www gateway com 97 Chapter 7 Upgrading Your Computer 3 If there isa shipping screw installed next to the release lever remove the screw then slide the release lever toward the rear of the case 98 www gateway com Adding or replacing a diskette CD or DVD drive 4 If you are replacing a drive slide the old drive forward and out of the drive bay OR If you are adding a new drive slide the drive bay cover forward and out of the drive bay 5 If you are replacing a drive set any jumpers on the new drive to match the old drive See
79. interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a different circuit from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Compliance Accessories The accessories associated with this equipment are shielded video cable when an external monitor is connected These accessories are required to be used in order to ensure compliance with FCC rules FCC declaration of conformity Responsible party Gateway Companies Inc 610 Gateway Drive North Sioux City SD 57049 605 232 2000 Fax 605 232 2023 Product E 6100 For unique identification of the product configuration please submit the 10 digit serial number found on the product to the responsible party This device complies with Part 15 of the FCC Rules Operation of this product is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference t
80. ion see Using eSupport on page 29 2 Gateway Support Microsoft Internet Explorer Ele Edt View Favorites Tools Help Re Qu x a JO search he Favorites Area O R 3 BS support gateway com support default asp AE e uns gt AtHome AtWork Support Find A Store Search g Q Gateway gt Add to My Quick Links Help gt E mail this page gt Print this page DOWNLOADS CONTACTUS ACCOUNT INFO My System Information We can better support your system with S Look up my serial number for me su pport personalized information if you enter your pa How do I find my serial number Search Support Advanced Search Support Information Tutorials Downloads palis Thelatestin tech support Download drivershere Chat e mail and links Access and change your info Site Map Quick Links Popular Support Topics Fast access to commonly used Support features Content for troubleshooting and optimizing your PC Service Centers My Quick Links MEW Top Downloads Order Status User Guides To find the Gateway Upgrade with Sales Virus Information store closest to you My Current Config System Maintenance please enter your E mail Customer Service NEW General Troubleshooting ZIP code E mail Gateway Frequertly Asked Questions Gateway Update Utility How To Documents My Alerts NEW gt Issue Status Inquiry gt Customer Service FAQs Store services Gateway News Tutorials
81. ion for further instructions www gateway com 101 Chapter 7 Upgrading Your Computer 6 Slide the new drive in then slide the release lever toward the inside of the case 7 if you are replacing a drive reconnect the drive cables using your notes from Step 2 The red striped edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the drive typically on the side farthest from the power supply connection See the drive documentation for more information OR If you are adding a drive connect the drive cables See the drive documentation for more information 8 Close the case using the instructions in Closing the case on page 95 102 Adding or replacing add in cards Adding or replacing add in cards An add in card is a card used in your computer to add functionality to the system Use the following instructions to replace add or reseat an add in card To replace add or reseat an add in card 1 Open the case using the instructions in Opening the case on page 92 2 For more stability place your computer on its side Place your computer on a towel or other non abrasive surface to avoid scratching the computer case fem i el a hh Retention thumbscrew 3 If you are replacing a card disconnect any cables that are attached to the card noting their locations and orientation You will reconnect the cables after you install the new card See the add in card d
82. isk C then click Properties The Properties dialog box opens at the General tab Local Disk C Properties General Tools Hardware Sharing ep Type Local Disk File system FAT32 WB Used space 1 530 167 296 bytes I Free space 18 858 508 288 bytes Capacity 20 388 675 584 bytes Drive C Disk Cleanup 3 Click Disk Cleanup The Disk Cleanup dialog box opens v gateway com 59 Chapter 5 Maintaining Your Computer 4 Make sure that the check box beside each file type you want to delete is selected For more information about file types you can delete read the descriptions in the Disk Cleanup dialog box 5 Click OK then click Yes Help and For more information about keeping the hard drive space Support free of unnecessary files in Windows XP click Start then click Help and Support Type the keyword disk cleanup in the HelpSpot Search DOX Search B then click the arrow Checking the hard drive for errors The Error checking program examines the hard drive for physical flaws and file and folder problems This program corrects file and folder problems and marks flawed areas on the hard drive so Windows does not use them If you use your computer several hours every day you probably want to run Error checking once a week If you use your computer less frequently once a month may be adequate Also use Error checking if you encounter hard drive problems gt To check the hard drive fo
83. l Gateway notebook topics Pick a task Customizing the multi function keyboard buttons Customizing your mousejpointer settings Using PC cards in your notebook Connecting the modem Connecting to an Ethernet network and broadband service Connecting the Gateway 450 or 600 to the port replicator Disconnecting the Gateway 450 or 600 from the port replicator Connecting the Gateway 200 to the docking station Separating the Gateway 200 from the docking station Overviews Articles and Tutorials See Also Using the notebook touchpad E Windows Glossary E Windows keyboard shortcuts overview D Tools E Go to a Windows newsgroup Keyboard basics Notebook keyboard features Keyboard shortcuts Using the multi function keyboard buttons Accessories for your notebook www gateway com 23 Chapter 3 Getting Help Searching for a topic To search for a topic in HelpSpot type a word or phrase keyword in the Search box located at the top of any HelpSpot screen then click the arrow button 6 Help and Support Center Search box Search netorking Set search options Microsoft Help and Support Center Windows XP Professional Search within previous results e Add to Favorite 3 Change View Print K Locate in Contents Search results header Men rias Browse the search results Suggested Topics 15 results A Pick a task Click a result to display the information
84. lding F1 while your computer restarts Make sure that the IDE controllers are enabled For more information on using the BIOS Setup utility see Using the BIOS Setup Utility on page 123 Make sure that the drive is configured correctly by following the instructions in the drive documentation Open your computer case and make sure that the cables are connected correctly to the CD or DVD drive and the IDE connector on the system board or controller card 131 Chapter 9 Troubleshooting 132 If you have a SCSI device in your system check the cable connected to the SCSI card If the CD or DVD drive is the last drive on the cable the drive farthest from the card make sure that the CD or DVD drive is terminated For more information about SCSI device configurations see the drive documentation or download the documentation from the Gateway Web site Reinstall the device driver For more information see Reinstalling device drivers on page 81 An Audio CD does not produce sound Make sure that the disc label is facing up then try again Some music CDs have copy protection software You may not be able to play these CDs on your computer Make sure that the volume controls are turned up Make sure that the mute controls are turned off Make sure that the speaker cables are connected correctly and securely Shut down and restart your computer Clean the disc For more information see Cleaning CDs and DVDs on pag
85. ls on how to comply with the fax branding requirement 167 Appendix B Safety Regulatory and Legal Information Canada Industry Canada IC Unintentional emitter per ICES 003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe B prescrites dans le r glement sur le brouillage radio lectrique dict par Industrie Canada Telecommunications per Industry Canada CS 03 for products fitted with an IC compliant modem 168 The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operation and safety requirements The Department does not guarantee the equipment will operate to the users satisfaction Before installing this equipment users should make sure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of servic
86. ly 3 To replace the power supply 1 Open the case using the instructions in Opening the case on page 92 2 For more stability place your computer on its side Place your computer on a towel or other non abrasive surface to avoid scratching the computer case www gateway com 107 Chapter 7 Upgrading Your Computer 3 Disconnect the power supply cables from all components such as hard drives CD or DVD drives and the system board noting their locations and orientation You will reconnect the cables after you install the new power supply 108 www gateway com Adding or replacing add in cards 4 Swing the power supply retention clip out www gateway com 109 Chapter 7 Upgrading Your Computer 5 Slide the power supply toward the front of the case then up 6 Install the new power supply into the case then swing the power supply retention clip toward the back of the case until it locks into place 7 Reconnect the power supply cables using your notes from Step 3 See the power supply documentation for more information 8 Close the case using the instructions in Closing the case on page 95 110 www gateway com Replacing the system board Replacing the system board gt To replace the system board 1 Open the case using the instructions in Opening the case on page 92 2 For more stability place your computer on its side Place your computer on a towel or other non abrasive surfac
87. man Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may D result in hazardous radiation exposure To prevent exposure to laser beams do not try to open the enclosure of a CD or DVD drive California Proposition 65 Warning Warning This product contains chemicals including lead known to the State of California to cause cancer and or birth defects D or reproductive harm Television antenna connectors protection for systems fitted with TV cable TV tuner cards External television antenna grounding If an outside antenna or cable system is to be connected to your Gateway PC make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and static charges Article 810 of the National Electrical Code ANSI NFPSA 70 provides information with regard to proper grounding of the mast and supporting structure grounding of the lead in wire to an antenna discharge unit size of grounding conductors location of antenna discharge unit connection to grounding electrodes and requirements for the grounding electrode Lightning protection For added protection of any Gateway product during a lightning storm or when it is left unattended or unused for long periods of time unplug the product from the wall outl
88. mputer For more information about SCSI device configurations see your drive documentation 137 Chapter 9 Troubleshooting Internet 138 You cannot connect to the Internet m Make sure that your computer is connected to the telephone line and the telephone line has a dial tone Use the setup poster to make sure that the connections have been made correctly m Make sure that no one else is using the telephone line If you have the call waiting feature on your telephone line make sure that it is disabled m Make sure that your account with your Internet service provider ISP is set up correctly Contact your ISP technical support for help m Make sure that you do not have a problem with your modem For more information see Modem dial up on page 140 Help and For more information about troubleshooting Internet Support connections in Windows XP click Start then click Help and Support Type the keyword troubleshooting connections in the HelpSpot Search box Search g then click the arrow You see an Unable to locate host message and are unable to browse the Internet This problem can occur when you have typed a URL Web address incorrectly you have lost your Internet connection or your ISP is having technical difficulties Double check the URL or try a different URL If the error message still appears disconnect from the ISP connection and close your browser then reconnect and open the browser
89. ms To access Do More With Gateway in Windows XP click Start then click Do More With Gateway Click the topics listed on the left side of the page to learn more about the software already installed on your computer as well as partnerships and special offers available through Gateway Do More Consumer Solutions wn Gateway Digital Music Digital Photos Digital Video Gaming Internet Learning Money Software Accessories Play Intro Video Demo Videos Business Solutions Deal of the Week More via the Internet www gateway com Online help Online help Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program You can access most online help information by selecting a topic from a Help menu or by clicking a Help button A Gateway Homepage Microsoft Internet lorer File Edit View Favorites Tools You can search for information by viewing the help contents checking the index searching for a topic or keyword or browsing through the online help E Microsoft Internet Explorer Tr Options Web Help Contents Index Search Favorites Getting started with Internet Explorer OS Finding the Web Pages You Want Browsing the Web Offline Printing and Saving Information Y Sending Information over the Internet Safe Getting started with o Understanding Security and Privacy on the Internet Explorer Controlling Acces
90. nd cartridges are relatively inexpensive but they are slower than laser printers Using an inkjet color printer you can print pictures banners and greeting cards as well as documents Laser printers and cartridges are more expensive but they usually print much faster than inkjet printers Laser printers are better than inkjet printers when you are printing large documents 11 Chapter 1 Checking Out Your Gateway E 6100 Computer 12 Storage Devices If you need additional storage space or you want to back up your files you can add storage devices to you computer With a recordable CD or DVD drive you can free up hard drive space by backing up files then removing them from your hard drive Writable CDs can hold as much as 700 MB of data Writable DVDs can hold as much as 4 7 GB of data For more information about using recordable drives see Creating CDs and DVDs on page 37 Iomega Zip drives like diskette drives use disks to store data Zip disks can store 100 MB 250 MB or 750 MB of data You can use a Zip drive to back up files you do not use so you can remove them from your hard drive Zip drives also provide an easy way to transfer files between computers if both computers have internal Zip drives or if you have one external portable Zip drive If you need to back up your entire system you probably need a tape backup TBU drive TBU drives like tape recorders use magnetic tape cartridges to store data Tape dri
91. nk port 3 6 IDE cable connector 158 IEEE 1394 port 3 6 inkjet printer 11 installing add in cards 103 battery 120 cards 103 CD drive 97 CD RW drive 97 diskette drive 97 drivers 81 drives 97 100 DVD drive 97 DVD CD RW drive 97 expansion cards 103 hard drive 100 memory 115 power supply 107 programs 84 system battery 120 system board 111 Windows 86 Internet troubleshooting 138 Internet connection troubleshooting 138 142 intrusion detection header 158 J jacks See connections jumper configuration 126 158 settings 126 160 K Kensington cable lock lock slot 6 keyboard cleaning 67 port 5 159 troubleshooting 139 L label Microsoft Certificate of Authenticity 5 8 model number 5 7 serial number 5 7 laser printer 11 LCD panel troubleshooting 145 line in jack 6 line out jack 6 lock slot Kensington cable 6 maintenance 53 backing up files 64 checking for drive errors 60 checking hard drive space 58 cleaning case 66 cleaning component exteriors 66 cleaning keyboard 67 cleaning monitor screen 67 cleaning mouse 68 defragmenting 62 deleting files 59 suggested schedule 54 using Scheduled Task Wizard 64 virus protection 55 memory 12 adding 115 installing 115 replacing 115 slots 158 troubleshooting 140 microphone jack 6 Microsoft Certificate of Authenticity 5 8 model number 5 7 modem jack 5 protecting from power surge 14 troubleshooting 140 monitor cleaning 67 port 6 troubleshooting 1
92. nt files on the volume Defragment Now 4 Click Defragment Now 5 If Disk Defragmenter does not start automatically click Defragment or Start Disk Defragmenter shows its progress on the computer display When finished Disk Defragmenter asks if you want to quit the program 6 Click Close or Yes then click the X in the top right corner to close the Disk Defragmenter window Help and For more information about defragmenting the hard drive Support in Windows XP click Start then click Help and Support Type the keyword defragmenting in the HelpSpot O Search box Search B then click the arrow www gateway com 63 Chapter 5 Maintaining Your Computer Backing up files Backing up files and removing them from the hard drive frees space for new files on the hard drive It also protects you from losing important information if the hard drive fails or you accidentally delete files You should back up your files regularly to a writable CD if you have a recordable drive or to diskettes Use a backup device such as a recordable drive or tape drive to do a complete hard drive backup For more information see Creating CDs and DVDs on page 37 If you do not have a high capacity backup device and you want to purchase one you can contact Gateway s Add on Sales department or visit the Accessories Store at accessories gateway com Help and For more information about backing up files in Support
93. o reinstall Windows and other software The Restoration CDs step you through reinstalling Windows XP or Windows 2000 If you are reinstalling Windows XP or Windows 2000 the Restoration CDs automatically reinstall the hardware device drivers and some programs as well You can install any remaining programs by using the program CDs that came with your computer To reinstall your programs follow the instructions in Reinstalling programs on page 84 Important If you are prompted for your Windows product key when you reinstall Windows you can find the key on the Microsoft Certificate of Authenticity label located on the back or side of your computer case For more information see Microsoft Certificate of Authenticity on page 8 gt To reinstall Windows XP or Windows 2000 and the device drivers 86 Caution Back up your personal files before you use this option All files on your computer will be deleted Insert the red Drivers CD into the CD or DVD drive Restart your computer Select 2 Boot from CD ROM Select a language option a Ff WN Select 1 Delete all files Automated Fdisk Format o 0 ON O mh mb 12 13 14 15 16 17 18 19 20 Reinstalling Windows Select 1 Continue deleting all files and restart When prompted press any key to continue Select 2 Boot from CD ROM Select a language option Select 2 Automated installation of Windows XP or 2000 If your computer doe
94. ocumentation for further instructions www gateway com 103 Chapter 7 Upgrading Your Computer 4 Remove the retention thumb screw that secures the card retention cover to the case then swing the add in card retention cover open 104 www gateway com Adding or replacing add in cards 5 If you are replacing an add in card remove the old add in card You can slightly seesaw the card end to end to loosen the card but do not bend the card sideways Warning Do not touch the contacts on the bottom part of the add in card Touching the contacts can cause electrostatic D damage to the card 6 Insert the new card into the add in slot You can slightly seesaw the card end to end to help insert the card but do not bend the card sideways 7 Push the add in card retention cover inward then secure the add in card retention cover with the retention thumb screw www gateway com 105 Chapter 7 Upgrading Your Computer 106 8 If you disconnected any cables reconnect the add in card cables using your notes from Step 3 See the add in card documentation for more information OR If you are adding an add in card see the card documentation for information about connecting cables Close the case using the instructions in Closing the case on page 95 See the documentation that came with the add in card for any special software installation instructions Adding or replacing add in cards Replacing the power supp
95. on See Before calling Gateway Technical Support on page 151 before calling TDD Technical Support for hearing impaired is available Weekdays 6 00 a m 8 00 p m Central Time Weekends 6 00 a m 5 00 p m Central Time Get support for your America Online ISP account Get support for your CompuServe ISP account Get information about available systems pricing orders billing statements warranty service or other non technical issues How to reach 800 846 2118 US 877 709 2945 Canada How to reach 800 846 4526 US 877 709 2951 Canada 800 229 1103 charged to your credit card 900 555 4695 charged to your telephone bill 800 846 2301 US 800 846 3609 Canada and Puerto Rico 605 232 2191 all other countries 800 846 1778 TDD 800 827 6364 US 888 265 4357 Canada 800 848 8990 US 800 846 2000 US 888 888 2037 Canada Tutoring and training Tutoring and training Gateway s Technical Support professionals cannot provide hardware and software training or tutorial services Instead Gateway recommends the following tutoring and training resources Self help If you have how to questions about using your Gateway supplied hardware or software see the following resources m Getting Help on page 21 m The printed or online documentation that came with your hardware or software In many cases additional product information and online documents for Gateway supplied har
96. on to open a System hibernates list then click the time you want to use OR Open the Power Options Properties dialog box then click the Advanced tab Hibernate is now an option in the Power buttons lists m As a manually selected power savings mode In Windows XP click Start then click Turn Off Computer Press and hold SHIFT then click Hibernate OR In Windows 2000 click Start then click Shut Down Click the arrow button to open the What do you want your computer to do list then click Hibernate Click OK Help and For more information about using Hibernate mode in Support Windows XP click Start then click Help and Support Type the keyword hibernate in the HelpSpot Search box Search B then click the arrow Setting up an uninterruptible power supply gt To install an uninterruptible power supply UPS 76 1 In Windows XP click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance OR In Windows 2000 click Start Settings then click Control Panel The Control Panel window opens Power management 2 Click Double click the Power Options or Power Management icon The Power Options Properties dialog box opens 3 Click the UPS tab Power Options Properties Power Schemes Advanced Hibernate UPS Uninterruptible Power Supply EL Manufacturer None E Model Select A The UPS servic
97. onnection speed If reducing the connection speed lets you connect call your telephone service The telephone line may be too noisy You cannot connect to the Internet m Your ISP may be having technical difficulties Contact your ISP technical support for help m See if the modem works with a different communications program The problem may be with just one program Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K Other factors such as line noise telephone service provider equipment or ISP limitations may lower the speed even further If your system has a v 90 modem the speed at which you can upload send data is limited to 33 6K If your system has a v 92 modem the speed at which you can upload data is limited to 48K Your ISP may not support 48K uploads You can check modem connection speeds and dial up network DUN connections by accessing the gateway your way dial up server The server also contains drivers patches and updates for current Gateway hardware and software The server provides a secure connection and is a stand alone server You cannot use it to access the Internet The server cannot be accessed Mondays from 8 00 a m to 12 00 p m CT Troubleshooting gt To access the gateway your way dial up server 1 Insert the red Drivers CD into the CD or DVD drive 2 Click Help then click Support Web Site 3 To check your mod
98. ons in Using the BIOS Setup Utility on page 123 2 Write down all the values in the menus and submenus then exit from the utility 3 Shut down your computer A Open the case using Opening the case on page 92 5 Locate the old battery on the system board and note its orientation You will need to install the new battery the same way Replacing the system battery 6 while pushing down on the battery release tab place the edge of a small flat head screwdriver under the battery and lift the battery up until it pops out of the socket 7 Make sure that the positive side of the new battery is facing up then press the battery into the socket until it snaps into place 8 Close the case using Closing the case on page 95 9 Reconnect all external cables and the power cord 10 Turn on your computer 11 Open the BIOS Setup utility 12 In the BIOS Setup utility restore any settings that you wrote down in Step 2 13 Save all your settings and exit the BIOS Setup utility www gateway com 121 Chapter 7 Upgrading Your Computer 122 www gateway com Using the BIOS Setup Utility This chapter provides information about the BIOS Setup utility Read this chapter to learn how to m Open the BIOS Setup utility m Update the BIOS m Set the BIOS configuration jumper 123 Chapter 8 Using the BIOS Setup Utility Opening the BIOS Setup utility The BIOS Setup utility stores the basic settings for your
99. ormation about upgrading and replacing components in your computer Read this chapter to learn how to Identify your case style Open the computer case Remove and install drives and components Remove and install add in cards Remove and install system boards Add memory Change the battery You must open the computer case to upgrade or replace components If you are not comfortable with these procedures get help from a more experienced computer user or computer service technician 89 Chapter 7 Upgrading Your Computer Tips amp Tricks When cleaning the case do not use abrasive or solvent cleaners because they can damage the finish Use soap and water or a dilution of water and isopropyl alcohol For more information see Cleaning your computer on page 66 Selecting a place to work Work on your computer in an area that Is clean avoid dusty areas Is a low static environment avoid carpeted areas Has a stable surface on which to set your computer Has enough room to place all the computer parts Is near a grounded outlet so you can test your computer after installation Is near a telephone in case you need help from Gateway Technical Support The telephone must be directly connected to a telephone jack and cannot be connected to your computer Gathering the tools you need Some tools and supplies that you may need to work on your computer are 90 A Phillips screwdriver A flat head screwdriver A no
100. ort Advanced Search Support Information Tutorials Downloads Upgrades The latest in tech support Download drivers here Chat e mail and links Access and change your info Site Map Quick Links Popular Support Topics Fast access to commonly used Support features Content for troubleshooting and optimizing your PC Service Centers My Quick Links NEW Top Downloads Order Status User Guides To find the Gateway Upgrade with Sales Virus Information store clasest to you My Current Contig System Maintenance please enter your E mail Customer Service NEW General Troubleshooting ZIP code E mail Gateway Frequently Asked Questions Gateway Update Utility How To Documents My Alerts NEW Issue Status Inquiry Customer Service FAQs Store services Gateway News Tutorials The latest information on Gateway Support View our library of step by step instructions Can upgrade my system to Windows XP Tutorials and Videos a z mn Internet 28 www gateway com Gateway Web site Using eSupport The eSupport site is divided into four major areas Support Home Downloads a a m Contact Us a Account Info Each of these areas is represented by a tab across the top of the Web page Support Home tab To get specific information about your computer type your serial number into the My System Information box then click GO or click Look up my serial number for me For more information see Finding your specifications on page 9
101. p your work area Never insert objects of any kind into the computer ventilation openings Some products are equipped with a three wire power cord to make sure that the product is properly grounded when in use The plug on this cord will fit only into a grounding type outlet This is a safety feature If you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet If you use an extension cord with this system make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges Important safety information Care during use Do not walk on the power cord or allow anything to rest on it Do not spill anything on the system The best way to avoid spills is to avoid eating and drinking near your system Some products have a replaceable CMOS battery on the system board There is a danger of explosion if the CMOS battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the computer is turned off a small amount of electrical current still flows through the computer To avoid elec
102. power scheme click Save As and type a name for the scheme 4 Click OK Help and For more information about changing the power scheme Support in Windows XP click Start then click Help and Support Type the keyword power scheme in the HelpSpot Search BOX Search B then click the arrow Changing advanced power settings gt To change advanced power management settings 1 In Windows XP click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance OR In Windows 2000 click Start Settings then click Control Panel The Control Panel window opens 2 Click Double click the Power Options or Power Management icon The Power Options Properties dialog box opens 73 Chapter 5 Maintaining Your Computer 3 Click the Advanced tab Power Options Properties Power Schemes Advanced Hibemate UPS f EA Select the power saving settings you want to use avs Prompt for password when computer resumes from standby Power buttons When press the power button on my computer Shut down When press the sleep button on my computer Stand by 4 Click the arrow button to open a Power buttons list then click the power setting mode you want to use 5 Click OK Help and For more information about changing the power Support management settings in Windows XP click Start then click Help and Support
103. printers have an online offline button that you may need to press m If the printer you want to print to is not the default printer make sure that you have selected it in the printer setup To set a default printer in Windows XP 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click the Printers and Faxes icon The Printers and Faxes window opens 3 Right click the name of the printer you want to be the default printer then click Set as Default Printer 148 Troubleshooting gt To set a default printer in Windows 2000 1 Click Start Settings then click Printers 2 Right click on the name of the printer you want to be the default printer then click Set as Default m Make sure that the cable between the printer and your computer is connected securely to the correct port m Check the cable for bent or broken pins Reinstall the printer driver See the documentation that came with your printer for instructions on installing the printer driver You see a Printer queue is full error message m Make sure that the printer is not set to work offline gt To make sure that the printer is not set to work offline in Windows XP 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click
104. r assistance MODEL NO AN ATXAEG LX2 700XL ERA 0000000000 N Tested To Comply With FCC Standards rd US ALI Gateway serial number You can locate the Gateway serial number Printed on a white sticker on the front or top of your computer case m Printed on the customer invoice that came with your computer The invoice also contains your customer ID number m Displayed in HelpSpot in Windows XP Click Start Help and Support then click View product serial number Chapter 1 Checking Out Your Gateway E 6100 Computer Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer case includes the product key code for your operating system Windows gt XP Fe conos OIOICIOR MIO de 5 ETE TTT DI N09 00208 2 ez Product Key XXXXX XXXXX XXXXX XXXXX XXXXX at O aE RRR S 8 00043 126 005 914 ik j RE o Microsoft nis 8 www gateway com Finding your specifications Finding your specifications For more information about your computer such as memory size memory type and hard drive size go to the My Computer Info link in HelpSpot or visit Gateway s eSupport page at support gateway com The eSupport page also has links to additional Gateway documentation and detailed specifications In Windows XP view your computer s serial number or check your specifications by clicking Start Help and Support then clicking My Computer
105. r computer is connected to the telephone line and the telephone line has a dial tone Use the setup poster to make sure that the connections have been made correctly m Make sure that the modem cable is less than 6 feet 1 8 meters long m Remove any line splitters or surge protectors from your telephone line then check for a dial tone by plugging a working telephone into the telephone wall jack m If you have additional telephone services such as call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the modem Contact your telephone service to get the correct code to temporarily disable the service Also make sure that the modem dialing properties are set correctly 140 Troubleshooting gt To check the dialing properties in Windows XP 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click the Phone and Modem Options icon then click the Dialing Rules tab 3 Click the location from which you are dialing then click Edit 4 Make sure that all settings are correct Help and For more information about dialing properties in Support Windows XP click Start then click Help and Support Type the keyword dialing in the HelpSpot Search box D Search E then click the arrow gt To check the dialing properties in Windows 2000 1 Click Star
106. r errors 60 1 In Windows XP click Start then click My Computer The My Computer window opens OR In Windows 2000 double click the My Computer icon The My Computer window opens 2 Right click the hard drive that you want to check for errors for example Local Disk C then click Properties The Properties dialog box opens Managing hard drive space 3 Click the Tools tab Local Disk C Properties General Tools Hardware Sharing Error checking This option will check the volume for errors TEEN Defragmentation E This option will defragment files on the volume la Defragment Now 4 Click Check Now 5 Click the options you want to use then click Start For help press F1 Windows checks the drive for errors This process may take several minutes After Windows has finished checking the drive for errors it provides a summary of the problems that it found 6 Correct any problems that are found by following the on screen instructions 7 Click OK Help and Support For more information about checking the hard drive for errors in Windows XP click Start then click Help and Support Type the keyword checking for disk errors in the HelpSpot Search box Search E then click the arrow www gateway com 61 Chapter 5 Maintaining Your Computer Defragmenting the hard drive When working with files sometimes Windows divides the file information into pieces and store
107. r more information www gateway com country www gateway com training www learnatgateway com E 6100 Technical Reference This Technical Reference covers information about your system board and its features Read this Technical Reference to learn about system board Features Connectors and jumpers BIOS configuration jumper settings Specifications 155 Appendix A Features The Intel WASP motherboard features m Support for Intel Pentium 4 Northwood 478 pin 800 megahertz MHz Front Side Bus FSB processors m Support for Intel Celeron processors with an mPGA478 socket with 400 MHz system bus m Support for as much as 4 gigabytes GB of 400 MHz DDR SDRAM m Memory configurations that can use Dual Channeling and Dynamic mode for optimizing the memory bandwidth m Integrated Serial ATA IDE interface m 10 100 1000 Ethernet LAN capability 156 System board layout System board layout The following illustration shows the system board divided into two sections www gateway com 157 Appendix A Section 1 Memory expansion slots Main power connector Diskette drive cable connector Primary IDE cable connector Secondary IDE cable connector Standby power indicator LED Serial ATA connectors BIOS configuration jumper Front panel header USB front panel al Y des header Intrusion EL detection header 57 Diagnostic LED G Battery 158 www gateway com Sys
108. rds or plugs are damaged Liquid has been spilled into your computer Your computer was dropped The case was damaged Instead unplug your computer and contact a qualified computer technician Have your client ID serial number and order number available along with a detailed description of your problem including the exact text of any error messages and the steps you have taken Make sure that your computer is nearby at the time of your call The technician may have you follow appropriate troubleshooting steps 151 Chapter 9 Troubleshooting Telephone support Gateway offers a wide range of customer service technical support and information services Automated troubleshooting system Service description Use an automated menu system and your telephone keypad to find answers to common problems Telephone numbers You can access the following services through your telephone to get answers to your questions Resource Fax on demand support Gateway s fee based software tutorial service Gateway Technical Support America Online CompuServe Sales accounting and warranty 152 Service description Order a catalog of documents on common problems then order documents by document numbers The documents will be faxed to you Get tutorial assistance for software issues billed by the minute Talk to a Gateway Technical Support representative about a non tutorial technical support questi
109. reen Your monitor may use a thin damper wire located approximately 1 3 of the way down from the upper screen edge and 1 3 of the way up from the lower screen edge to stabilize the internal aperture grille These wires are most obvious when the monitor displays a white background The aperture grille allows more light to pass through the screen for brighter colors and greater luminescence The damper wire is a critical part of the overall monitor design and does not negatively affect the monitor s function Troubleshooting The text on the display is dim or difficult to read m Adjust the brightness and contrast controls m Use the monitor degauss feature see your monitor documentation or turn off your computer and monitor leave them off for at least a half hour then restart your computer m Change the display settings m Move the monitor away from sources of electrical interference such as televisions unshielded speakers microwaves fluorescent lights and metal beams or shelves For more information about display types see your monitor and video card documentation Mouse The mouse does not work m Make sure that the mouse cable is plugged in correctly m Shut down and restart your computer m Remove all extension cables and switch boxes a Try a mouse that you know is works to make sure that the mouse port works m Reinstall the device driver For more information see Reinstalling device drivers on page 81
110. s not have any special hard drive HDD controllers such as a RAID O controller select 1 Normal installation of Windows XP or 2000 OR If your computer has special hard drive HDD controllers such as a RAID 0 controller select 2 Installation of Windows w special Hard Disk Drive HDD controller drivers When prompted remove the red CD and insert the blue Operating System CD into the CD or DVD drive then press any key to continue When prompted accept the License Agreement by pressing Y Wait while the setup program copies files to your hard drive When your computer restarts do NOT press any key to boot from CD Follow the on screen instructions to set your Regional and Language Options If you are prompted to select your Gateway computer type click E Series Business Use then click Continue When prompted insert the red Drivers CD then click OK When prompted insert the yellow Applications CD s then click Continue The Gateway Application Loader automatically installs your drivers and programs Your computer restarts several times during this process Do not press any keys or buttons during this process unless prompted to do so When the Gateway Application Loader has finished click Close Install additional programs by following the instructions in Reinstalling programs on page 84 87 Chapter 6 Restoring Software 88 www gateway com Upgrading Your Computer This chapter provides inf
111. s them in different places on the hard drive This is called fragmentation and it is normal In order for your computer to use a file Windows must search for the pieces of the file and put them back together This process slows the hard drive performance The Disk Defragmenter program organizes the data on the drive so each file is stored as one unit rather than as multiple pieces scattered across different areas of the drive Defragmenting the information stored on the drive can improve hard drive performance While the Disk Defragmenter program is running do not use your keyboard or mouse because using them may continuously stop and restart the defragmenting process Also if you are connected to a network log off before starting Disk Defragmenter Network communication may stop the defragmentation process and cause it to start over gt To defragment the hard drive 62 1 In Windows XP click Start then click My Computer The My Computer window opens OR In Windows 2000 double click the My Computer icon The My Computer window opens 2 Right click the hard drive that you want to defragment for example Local Disk C then click Properties The Properties dialog box opens Managing hard drive space 3 Click the Tools tab Local Disk C Properties General Tools Hardware Sharing Error checking This option will check the volume for errors PESTES Defragmentation amp This option will defragme
112. s these topics m Gateway com Search These topics are located on the Gateway Web site and contain the words you entered in the Search box You must be connected to the Internet to search for and access these topics 24 www gateway com HelpSpot To view a list of your search results click the results header for the type of results you want to view To view a topic click the topic name in the Search Results list HelpSpot videos HelpSpot contains several short videos to help introduce you to new concepts or show you how to perform various tasks 3 To play a HelpSpot video m To watch a video in HelpSpot click Video and online tutorials on the HelpSpot home page then click a video title The video plays 0 Help and Support Center Q rex X Q E Index OD dictionary Q videos ED support PC Doctor System Restore search 13 O Set search options Microsoft Help and Support Center Windows XP Professional Tour Windows XP Using HelpSpot Setup amp customizing Basic use CDs DVDs etc Internet e mail 8 networking Portable computing Maintaining 8 troubleshooting Shopping at Gateway Getting help www gateway com 25 Chapter 3 Getting Help Do More With Gateway 26 Your computer may include Do More With Gateway a tool that provides additional information about using your Gateway computer for digital music digital photography digital video gaming and other progra
113. s to Inappropriate Interne E Customizing Your Web Browser With an Internet connection and Internet agak Explorer you can find and view Accessibility information about anything on the Web Just click the topics below to get started You ll find more information to help you browse the Internet in the Help Contents Basic setup If you aren t connected to the Internet or you want to create a new connection click this link e Setup an Internet connection Learning about Internet Explorer lt www gateway com 27 Chapter 3 Getting Help Gateway Web site Gateway s online support is available 24 hours per day 7 days per week and provides the most current drivers product specifications tutorials and personalized information about your system Visit the Gateway eSupport Web site at support gateway com 2 Gateway Support Microsoft Internet Explorer DER Ele Edt View Favorites Tools Help 03 gt H 5 gt la ae Om OH BG Ase ferns Qu O A D 3 Address 48 http support gateway com support default asp Y Go Links gt At Home AtWork Support Find A Store Search 2 Q Gateway Add to My Quick Links Help E mail this page Print this page LL DOWNLOADS CONTACTUS ACCOUNT INFO My System Information j A We can better support your system with personalized information it you enter your Look up my serial number for me support paran a How do I find my serial number Search Supp
114. t OR CD RW drive COMPACT 3 dse geg ReWritable DVD drive EKD ROM DVD MULTI RECORDER DVD RAM RW Drive DVD RW DVD ReWritable 34 Your drive type is a Use your drive to Install programs play audio CDs and access data Install programs play audio CDs access data and create CDs You can only write to a CD R disc once You can write to and erase CD RW discs multiple times For more information see Creating CDs and DVDs on page 37 Install programs play audio CDs play DVDs and access data Install programs play audio CDs play DVDs access data and record video and data to DVD RAM DVD R or DVD RW discs For more information see Creating CDs and DVDs on page 37 Install programs play audio CDs play DVDs access data and record video and data to DVD R or DVD RW discs For more information see Creating CDs and DVDs on page 37 Using the CD or DVD drive Inserting a CD or DVD CD or DVD drive Eject button Important Some music CDs have copy protection software You may not be able to play these CDs on your computer www gateway com 35 Chapter 4 Using Drives and Multimedia To insert a CD or DVD 1 Press the eject button next to the CD or DVD drive The CD or DVD drive tray opens 2 Place the disc in the tray with the label facing up ag Important When you place a single sided disc in the tray make sure that the label si
115. t Settings then click Control Panel The Control Panel window opens 2 Double click the Modems icon then click Dialing Properties The Dialing Properties dialog box opens 3 Make sure that all settings are correct m Disconnect any answering machine fax machine or printer that is on the same line as the modem Do not connect these devices to the same telephone line as the modem m Make sure that you are not using a digital rollover or PBX line These lines do not work with your modem m Check for line noise scratchy crackling or popping sounds Line noise is a common problem that can cause the modem to connect at a slower rate abort downloads or even disconnect The faster the modem the less line noise it can tolerate and still work correctly 141 Chapter 9 Troubleshooting 142 Listen to the line using your telephone Dial a single number such as 1 When the dial tone stops listen for line noise Wiggle the modem cable to see if that makes a difference Make sure that the connectors are free from corrosion and all screws in the wall or telephone jack are secure You can also call your telephone service and have them check the telephone line for noise or low line levels m Try another telephone line either a different telephone number in your house or a telephone line at a different location If you can connect on this line call your telephone service m Try connecting with the modem at a lower c
116. tebook to take notes Small containers to store various types of screws A grounding wrist strap available at most electronic stores Gathering the tools you need Preventing static electricity discharge The components inside your computer are extremely sensitive to static electricity also known as electrostatic discharge ESD Warning ESD can permanently damage electrostatic discharge sensitive components in your computer D Prevent ESD damage by following ESD guidelines every time you open the computer case Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your computer and unplug the power D cord and modem and network cables before opening the case Before opening the computer case follow these guidelines Turn off your computer Wear a grounding wrist strap available at most electronics stores and attach it to a bare metal part of your computer Warning To prevent risk of electric shock do not insert any object D into the vent holes of the power supply Touch a bare metal surface on the back of the computer Unplug the power cord and the modem and network cables Before working with computer components follow these guidelines Avoid static causing surfaces such as carpeted floors plastic and packing foam Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of t
117. tem board layout Section 2 Processor fan connector Processor socket Auxiliary fan connector AGP expansion slot Auxiliary power connector PCI expansion slots USB ports Network jack Parallel LPT connector Serial COM connector USB ports PS 2 keyboard port PS 2 mouse port www gateway com 159 Appendix A BIOS configuration jumper settings The BIOS configuration jumper lets you clear passwords or recover your BIOS if it becomes corrupted For information about the location of this jumper see Section 1 on page 158 Setting Jumper placement When used Normal For normal operation The OLO O BIOS uses current configuration information and passwords 1 2 position Configure For clearing passwords The BIOS Setup utility runs O automatically and the A Maintenance menu is displayed 2 3 position Recover For recovering the BIOS configuration A BIOS Olojo recovery diskette is required no jumper 160 System board specifications System board specifications The following specifications are for the standard configuration Your system may contain optional equipment All specifications are subject to change without notice or obligation Form factor Processor Memory Chipset Video USB LBA Peripheral interfaces Expansion capabilities 1 0 Control LAN ATX Form factor 11 52 x 9 6 inches 292 61 x 243 84 mm Support for an Intel
118. trical shock always unplug all power cables and modem cables from the wall outlets before cleaning the system Unplug the system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the cabinet is damaged The system performance changes Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway Important Do not use Gateway products in areas classified as hazardous locations Such areas include patient care areas of medical and dental facilities oxygen laden environments or industrial facilities Warning To reduce the risk of fire use only No 26 AWG or larger D telecommunications line cord 165 Appendix B Safety Regulatory and Legal Information Regulatory compliance statements United States of America Federal Communications Commission FCC Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful
119. tte you are using is IBM compatible The diskette drive LED is lit continuously m Remove the diskette from the drive If the light stays on try restarting your computer m Open the computer case and make sure that the cables are connected correctly to the diskette drive and the system board The red striped edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the diskette drive typically on the side farthest from the power supply connection If necessary reverse one end of the cable so the red striped edge of the data ribbon cable faces Pin 1 on the diskette drive Make sure that the pins are not bent or misaligned For more information see Adding or replacing a diskette CD or DVD drive on page 97 File management A file was accidentally deleted If the file was deleted at a DOS prompt or in Windows while holding down the SHIFT key the file cannot be restored gt To restore files that were deleted in Windows 1 Double click the Recycle Bin icon 2 Right click the file you want to restore then click Restore The file is restored to the place where it was originally deleted from 135 Chapter 9 Troubleshooting If the Recycle Bin was emptied before you tried to restore a file the file cannot be restored Help and For more information about restoring deleted files in Support Windows XP click Start then click Help and Support Type the keyword System Restore in the HelpSpot Search box Se
120. turned off E If you are using external speakers see the speaker setup poster to check your speaker connections Help and For more information about sound troubleshooting in Support Windows XP click Start then click Help and Support Type the keyword sound troubleshooter in the HelpSpot Q Search box Search E then click the arrow 150 Telephone support Telephone support Before calling Gateway Technical Support If you have a technical problem with your computer follow these recommendations before contacting Gateway Technical Support Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power If you use a power strip make sure that it is switched on If a peripheral device such as a keyboard or mouse does not appear to work make sure that all cables are plugged in securely If you have recently installed hardware or software make sure that you have installed it according to the instructions provided with it If you did not purchase the hardware or software from Gateway see the manufacturer s documentation and technical support resources If you have how to questions about using a program check m Online Help m Printed documentation m The Microsoft Windows documentation m The program publisher s Web site See the troubleshooting section of this chapter Warning To avoid bodily injury do not attempt to troubleshoot your computer problem if D Power co
121. ule firmly into the bank The tabs on the sides of the memory module should secure the memory module automatically When the module is secure you hear a click Close the case using Closing the case on page 95 Reconnect the cables and the power cord Turn on your computer Windows starts and the Windows desktop appears co ON O In Windows XP click Start Control Panel then click Performance and Maintenance if in Category view Click Double click System The amount of memory in your computer is shown at the bottom of the System Properties dialog box in the General tab OR www gateway com Installing memory In Windows 2000 right click the My Computer icon then click Properties The amount of memory in your computer is shown at the bottom of the System Properties dialog box in the General tab 119 Chapter 7 Upgrading Your Computer Replacing the system battery If the computer clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off your computer replace the system battery Use a battery of the same size and voltage as the original battery that was in your computer Warning Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries following the manufacturer s instructions P To replace the battery 120 1 Open the BIOS Setup utility using the instructi
122. umper see BIOS configuration jumper settings on page 160 Warning Moving a jumper while the power is on can damage your computer Always turn off your computer and unplug the D power cord and modem cable before changing jumper settings ge Troubleshooting This chapter provides some solutions to common computer problems Read this chapter to learn how to Troubleshoot typical hardware and software problems Get telephone support Use automated troubleshooting systems Get tutoring and training If the suggestions in this chapter do not correct the problem see Getting Help on page 21 for more information about how to get help 127 Chapter 9 Troubleshooting Safety guidelines While troubleshooting your computer follow these safety guidelines 128 Never remove your computer case cover while your computer is turned on and while the modem cable and the power cord are connected Do not attempt to open the monitor case To do so is extremely dangerous Even if the power is disconnected energy stored in the monitor components can be dangerous Also opening the monitor voids the warranty Make sure that you are correctly grounded before opening your computer case For more information about preventing damage from static electricity see Preventing static electricity discharge on page 91 Warning To avoid bodily injury do not attempt to troubleshoot your computer problem if D Power cor
123. unresponsive programs does not restore your computer to normal operation you may have to restart reboot your computer gt To close unresponsive programs and restart your computer 1 Press CTRL ALT DEL then click Task Manager The Task Manager window opens 2 Click the Applications tab then click the program that is not responding 3 Click End Task 4 it your computer does not respond turn it off wait ten seconds and turn it on again Important If your computer does not turn off press and hold the l power button for about five seconds then release it 17 Chapter 2 Setting Up Your Computer Working safely Before using your computer read the following recommendations for setting up a safe and comfortable work area and avoiding discomfort and strain Top of screen is not higher than eye level i Screen is perpendicular to your line of sight Hands and arms are parallel to the floor Feet are flat on the floor Reducing eye strain Sunlight or bright indoor lighting should not reflect on the monitor screen or shine directly into your eyes m Position the computer desk and monitor so you can avoid glare on your screen and light shining directly into your eyes Reduce glare by installing shades or curtains on windows and by installing a glare screen filter on your monitor m Use soft indirect lighting in your work area Do not use your computer in a dark room m Avoid focusing your eyes on your
124. urning off your computer Tips amp Tricks When you turn off your computer certain components in Qs the power supply and system board remain energized In order to remove all electrical power from your computer A unplug the power cord and modem cable from the wall outlets We recommend disconnecting the power cord and modem cable when your computer will not be used for long periods gt To turn off your computer in Windows XP 1 Click Start then click Turn Off Computer The Turn Off Computer dialog box opens 2 Click Turn Off Windows shuts down and turns off your computer Important If for some reason you cannot use the Turn Off Computer option in Windows to turn off your computer press and hold the power button for about five seconds then release it gt To turn off your computer in Windows 2000 1 Click Start then click Shut Down The Shut Down Windows dialog box opens 2 Click the arrow button to open the What do you want your computer to do list then click Shut down 3 Click OK Windows shuts down and turns off your computer Important If for some reason you cannot use the Shut Down option in Windows to turn off your computer press and hold the power button for about five seconds then release it 16 Restarting rebooting your computer Restarting rebooting your computer If your computer does not respond to keyboard or mouse input you may have to close programs that are not responding If closing
125. us 2003 Norton AntiVirus opens M Norton AntiVirus J System Status Urgent attention Status 4 Security Scanning Features Rem Details Scan for Scan for Viruses O The items marked in viruses red need your Email Scanning attention Reports e Script Blocking Please select an item by clicking on the item Full System Scan Not completed at left in order to get more information and take the necessary Virus Definition Service action AY Virus Definitions 9 10 2002 subscription Service 213 2003 A Automatic LiveUpdate Off Norton AntiVirus 2003 2 Click Scan for Viruses S Norton AntiVirus Scan for Viruses Task Task Schedule scan forviuces E Scan my computer Scan all removable drives Scan all floppy disks Scan drives Scan folders Scan files Actions Schedule Task gt Scan pNew gt Schedule Norton AntiVirus 2003 Scan 3 Click the type of scan you want to make in the Scan for Viruses area then under Actions click Scan 56 www gateway com Protecting your computer from viruses gt To remove a virus 1 If Norton AntiVirus finds a virus follow all on screen instructions to remove the virus 2 Turn off your computer and leave it off for at least 30 seconds 3 Turn on your computer and rescan for the virus B To update Norton AntiVirus 1 Make sure that you are connected to the Internet 2 Click Start All Programs Norton AntiVirus then click
126. uter to complete the installation However if a setup wizard opens when you restart your computer follow the on screen instructions Help and For more information about reinstalling programs in Support Windows XP click Start then click Help and Support Type the keyword installing programs in the HelpSpot Q Search box Search E then click the arrow gt To reinstall Works Suite including Word games or other programs from a CD 1 2 If you just reinstalled Windows go to Step 4 Otherwise go to the next step In Windows XP click Start Control Panel then click Add or Remove Programs OR In Windows 2000 click Start Settings Control Panel then double click the Add or Remove Programs icon In the Currently Installed Programs list click the program you want to uninstall then click Change Remove and follow the on screen instructions Insert the program CD into the CD or DVD drive Complete the program reinstallation by following the instructions included with the program CD 85 Chapter 6 Restoring Software Reinstalling Windows If your computer is not working correctly try the following options to correct the problem m Troubleshooting For more information see Troubleshooting on page 131 m Reinstalling device drivers For more information see Reinstalling device drivers on page 81 If the options above do not correct the problem you can use the Restoration CDs t
127. ve cartridges can store 2 GB 20 GB 40 GB 130 GB or more of data If you want to increase your internal storage space try adding a second hard drive or replacing your existing hard drive with a larger drive For more information about installing a larger drive see Adding or replacing a hard drive on page 100 Memory Large programs such as multimedia games or graphics programs use a lot of memory If your programs are running more slowly than you think they should try adding more memory For more information see Installing memory on page 115 Uninterruptible power supplies A standby uninterruptible power supply UPS protects your computer from data loss during a total power failure A UPS uses a battery to keep your computer running temporarily during a power failure so you can save your work and shut down your computer correctly A UPS may also provide protection from power surges For information see Setting up an uninterruptible power supply on page 76 Setting Up Your Computer This chapter provides basic information about your Gateway computer Read this chapter to learn how to m Use your computer safely m Start and turn off your computer m Restart reboot your computer 13 Chapter 2 Setting Up Your Computer Protecting from power source problems 14 During a power surge the voltage level of electricity coming into your computer can increase to far above normal levels and caus
128. when the monitor or hard drive is automatically turned off You can select one of the defined power schemes or create a custom power scheme Advanced power settings let you assign different power saving modes to the power button 71 Chapter 5 Maintaining Your Computer Changing the power scheme gt To change the power scheme 1 In Windows XP click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance OR In Windows 2000 click Start Settings then click Control Panel The Control Panel window opens 2 Click Double click the Power Options or Power Management icon The Power Options Properties dialog box opens Power Options Properties Power Schemes Advanced Hibernate UPS Select the power scheme with the most appropriate settings for this computer Note that changing the settings below will modify the selected scheme Power schemes Home Office Desk x Settings for Home Office Desk power scheme Turn off monitor After 20 mins Turn off hard disks Never System standby Never System hibernates Never 72 www gateway com Power management 3 Click the arrow button to open the Power Schemes list then click the power scheme you want OR Click an arrow button to open the System standby Turn off monitor or Turn off hard disks list then click the time you want To save your custom

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