Home

Gateway E4350 Computer Hardware User Manual

1. 0 000 cece eee eee 18 Checking the voltage selection 000s 18 Starting your computer llsssssseese rn 19 Waking up your computer sira serireikisines kenaan RH n 20 Turning off your computer isseseeeeee e rn 20 Restarting rebooting your computer sslsssssse eee 21 Using the keyboard 2 ssssses see iba km es nom ke x bcr ae Ba RR 22 Standard keyboard ssissessllllee lh 22 Multifunction keyboard 0 0 0c RI I eee 23 Wireless keyboard sssseeeeseeee RR un 25 Adjusting the volume ssseseeeee e m ru 25 Installing a printer scanner or other peripheral device 00 eee ee eee 26 4 Using Drives and Ports cicecsccasovincns envia asuma IIa T rata voa ER 27 Using the diskette drive llseeeseeeeeele ne 28 Using the CD or DVD drive sesu tis ssi niaaa ae paaie eR Rue 29 Identifying drive types illsseeseseeeese RR Rn 29 Inserting a CD or DVD isses Eg RR RREXRR MEER ARR eee eee eee 30 Playing a CD s anced ones teh eaddes eves seas IS AT REA ERRARE 31 Playing a DVD sri este Rr eee ee VER ERR RE REPE REPE ODE Ren a 31 Creating CDs and DVDs ssssessssseess hr 31 5 Maintaining Your Computer seeeeeeeeeeee 33 Caring for your computer slssseseeseele eee 34 Updating Windows sess RR HIR I I ur 34 Protecting your computer from viruses sseeeeeee ne 35 Cleaning
2. Troubleshooting Help and For more information about changing the screen resolution click Support Start then click Help and Support Type the keyword screen resolution in the Search box Search E then click the arrow The computer is running but there is no picture m Make sure that the monitor is plugged in and turned on If the monitor is turned on the power LED should be lit m Adjust the brightness and contrast controls to the center position m Make sure that the monitor cable is connected to the video port on the back of your computer m Check the cable for bent or damaged pins m Reinstall the device driver m Connect a monitor that you know works to your computer The color is not uniform Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity Make sure that m Non shielded speakers are not placed too close to the monitor m The monitor is not positioned too close to another monitor electric fan fluorescent light metal shelf or laser printer m You demagnetize the screen using the monitor s degauss feature For more information on degauss see your monitor s documentation Why is there a horizontal line or wire visible across the monitor screen Your monitor may use a thin damper wire located approximately 1 3 of the way down from the upper screen edge and 1 3 of the way up from the lower screen edge to stabilize the internal apert
3. m Make sure that the diskette you are using is IBM compatible 57 Chapter 6 Troubleshooting The diskette drive LED is lit continuously m Remove the diskette from the drive If the light stays on try restarting your computer DVD drives See CD or DVD drives on page 55 File management A file was accidentally deleted If a file was deleted while holding down the Surrr key the file cannot be restored Q8 To restore deleted files 1 Double click the Recycle Bin icon 2 Right click the file you want to restore then click Restore The file is restored to the place where it was originally deleted from If the Recycle Bin was emptied before you try to restore a file the file cannot be restored Help and For more information about restoring deleted files click Start then Support click Help and Support Type the keyword System Restore in the Search box Search 3 then click the arrow e Hard drive You see an Insufficient disk space error message m Delete unnecessary files from the hard drive using Disk Cleanup For instructions on deleting unnecessary files see Using Disk Cleanup in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation m Empty the Recycle Bin by right clicking the Recycle Bin icon then clicking Empty Recycle Bin Caution All deleted files will be lost when you empty the Recycle Bin
4. N 58 www gateway com Troubleshooting m Save your files to another drive If the hard drive is full copy any files not regularly used to backup media then delete them from the hard drive Help and For more information about file management click Start then click Support Help and Support Type the keyword file management in the Search box Search 3 then click the arrow You see a Data error message This may be the result of a defective area on the hard drive To fix hard drive problems run the Error checking program For instructions on fixing hard drive problems see Checking the hard drive for errors in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation The hard drive cannot be accessed or you see a General failure reading drive C error message m Ifa diskette is in the diskette drive eject it and restart your computer m Press CTRL ALT DEL to restart your computer m Ifyour computer has been subjected to static electricity or physical shock you may need to reinstall the operating system You see a Non system disk or disk error error message m Eject the diskette from the diskette drive then press ENTER Internet You cannot connect to the Internet m If you are using a dial up modem make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack See Back on pa
5. Chapter 1 Getting Help Help and Support Your computer includes Help and Support an easily accessible collection of help information troubleshooters and automated support Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer To start Help and Support m Click Start then click Help and Support Help and Support opens Help and Support Center Q 9 E tex gfe Favortes EA History FA suot options ES IE3 Help and Support Center onal Pick a Help topic Ask for assistance What s new in Windows XP e a frienc ter with Remote Assistance Music video games and photos Windows basics Security and privacy indows XP newsgroups Pick a task Networking and the Web Working remotely B keep your con with Windows Update Syst idministratit Lii tia B Find compatible hardware and software fo with System Restore amp Internet I My Documents Customizing your computer Internet Explorer x Accessibility T ter information vs E mail 2 at Outlook Express r g Mr music Printing and faxing Did you know u y Paint Qa my Computer E Performance and maintenance Hardware Windows Media Player B Control Panel Fixing a problem Send your feedback to ceo Microsoft Q Microsoft Money 2003 Bes A Shortcut to mmjb exe All Programs gt You can find help inform
6. Gateway E4350 User Guide Gateway V Gateway Contents 1 Getting Help i oosousoxusoseteuyuiek RR i nibuyvR wx m2sp v uuu Fu x haa 1 Help and Suppo i vss cade eee rea eh aes bane x ei eru gen Y ee bag de eg xdefa 2 Searching for a topic 0 0 hne 3 Using Your Computer guide 0 0c teens 3 Online help cux deed Aes ERE SA WerEREREH apa Mies aes EEE E eed pd 4 Gateway contact information 0 00 res 4 Identifying your computer sssseseeee e m mn 4 2 Checking Out Your Gateway Computer LLus 5 FIO cedere eR ERR e RE E tebe erste bdo Rau eid bao ER a a EEE a EE a V 6 Back eise rU RUM EE ME MU Mt UE 8 Locating your serial number eseleeee re 11 Microsoft Certificate of Authenticity llle 11 Finding your specifications llslseeeeee RII III 12 ACCOSSOLIOS aar RE Ee XR mapa dca e abili e Ue pu RR a Rr FR ar LR Re 13 3 Getting Started 2 2 22sideciesv presso e sccepe tese Ie M ERU REN AERE 15 Working safely issues tiada gae Ex eR e Re ordo ke eal a V ORO eR ra e eee Rede 16 Reducing eye strain sessi sssi ee rr 16 Setting up your computer desk and chair 0 0 00 ccc ccc lees 17 Setting up your computer and computer accessories 0 cece eee eee 17 Sitting at your computer slssslseseees eee 17 Avoiding discomfort and injury from repetitive strain llle 18 Protecting from power source problems
7. 58 using 29 Dynamic Host Configuration Protocol 76 E electrostatic discharge ESD 42 e mail button 24 entering IP address 76 subnet mask 76 ergonomics 16 eSupport 12 Ethernet equipment needed 73 example 73 installing cards 74 installing drivers 74 Ethernet jack 10 Ethernet network creating 74 external audio jack 9 F Fast Ethernet 72 faxes troubleshooting 63 files troubleshooting 58 finding Help and Support topics 3 specifications 12 Firewire port 7 9 26 function keys 22 23 G Gateway eSupport 12 serial number 12 Gigabit Ethernet 72 H hard drive troubleshooting 58 headphone jack 7 9 help button 24 online 4 using 2 Help and Support 2 searching 3 starting 2 Hibernate mode 7 l i Link port 7 9 26 IEFE 1394 port 7 9 26 indicators Caps Lock 22 23 CD drive 30 diskette drive 28 DVD drive 30 Num Lock 22 23 numeric keypad 22 23 Pad Lock 22 23 power 7 Scroll Lock 22 23 inkjet printer 13 installing battery 50 devices 26 digital camera 26 digital video camera 26 front bezel 44 memory 48 peripheral devices 26 printer 26 scanner 26 system battery 50 Internet button 24 troubleshooting 59 62 IP address entering 76 LAN 81 WAN 81 J jacks See connections K Kensington cable lock lock slot 9 keyboard buttons 22 24 cleaning 37 features 22 Multifunction keyboard features 23 PS 2 port 9 troubleshooting 60 USB port 7 9 keys application 22 23 arrow 22 23 direct
8. Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe B prescrites dans le r glement sur le brouillage radio lectrique dict par Industrie Canada Telecommunications per Industry Canada CS 03 for products fitted with an IC compliant modem 88 The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operation and safety requirements The Department does not guarantee the equipment will operate to the users satisfaction Before installing this equipment users should make sure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should make sure for their own
9. You can use the volume controls to adjust the overall volume and the volume of specific sound devices in your computer To adjust the overall volume level using hardware controls m If you are using external speakers turn the knob on the front of the speakers OR If you have the multimedia or wireless keyboard use the mute and volume control buttons on the keyboard Tips amp Tricks For instructions on how to adjust the volume in Windows see Adjusting the Volume in Using Your Computer which has been ey included on your hard drive To access this guide click Start All Programs then click Gateway Documentation www gateway com 25 Chapter 3 Getting Started Installing a printer scanner or other peripheral device 26 Before you install a printer scanner or other peripheral device see the device documentation and installation instructions Important n Your computer has one or more of the following ports IEEE 1394 also known as Firewire Or i Link9 Universal Serial Bus USB serial and parallel You use these ports to connect peripheral devices such as printers scanners and digital cameras to your computer For more information about port locations Checking Out Your Gateway Computer on page 5 IEEE 1394 and USB ports support plug and play and hot swapping which means that your computer will usually recognize such a device whenever you plug it into the appropriate port When you use an IEEE 1394 or
10. 10 100 or Gigabit Ethernet 1000 Mbps or 10 100 1000 A mixture of components rated at different speeds will result in your network running at the speed For best results all Ethernet components should be either standard Important n of the slowest rated component When buying your router be sure the model includes everything your Tips amp Tricks ey network needs including Internet security features such as a firewall to protect your network from unwanted intruders 4 port switch to eliminate the need for additional network hardware DHCP server dynamic IP address assignment to automatically configure network and IP addresses Determining if an Ethernet is already installed on your computers To determine if Ethernet is already installed on your computer 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance 2 Click Double click System click the Hardware tab then click Device Manager The Device Manager window opens 3 Click the plus in front of Network adapters The Ethernet device installed in your computer is listed If one is not listed you must install one Creating an Ethernet network Installing Ethernet cards and drivers After you have determined the type of Ethernet you are using for your network you need to install Ethernet cards and drivers on the computers that do not have Ethernet already
11. Click Scan for Viruses JB Norton AntiVirus i 1 Help amp KG Lveunaate A Options ii Norton Antivirus Scan for Viruses Status Task Task Schedule Scan for Viruses 4 El Scan my computer uO Scan all removable drives Reports Scan all floppy disks 3 Scan drives Scan folders Scan files Actions Schedule Task Scan New gt Schedule oton AntiVirus Scan 3 Click the type of scan you want to make in the Scan for Viruses area then under Actions click Scan gt To remove a virus 1 If Norton AntiVirus finds a virus follow all on screen instructions to remove the virus 2 Turn off your computer and leave it off for at least 30 seconds 3 Turn on your computer and rescan for the virus To update Norton AntiVirus Tips amp Tricks You received a free limited time subscription to the Norton AntiVirus service when you purchased your computer To update Norton ey AntiVirus after the free subscription period you must extend your subscription 1 Make sure that you are connected to the Internet 2 Click Start All Programs Norton AntiVirus then click LiveUpdate Norton AntiVirus The LiveUpdate wizard opens 36 www gateway com Cleaning your computer 3 Follow the on screen instructions to update your Norton AntiVirus program with the latest virus protection files 4 when the program has finished click Finish Cleaning your computer Keeping your compute
12. TV out jack TOSLINK optical digital audio jack Audio jacks USB ports A VGA monitor port Kensington lock slot PS 2 mouse port Parallel port IEEE 1394 ports B E eeg Back Description Plug the power cord into this connector Before turning on your computer make sure that this switch is in the correct position for the correct power available The switch is preset at the factory with the correct voltage for your area In the United States the utility power is supplied at a nominal 115 volts at 60 Hz The power supply should always be set to this when your computer is operating in the United States In other areas of the world such as Europe the utility power is supplied at 230 volts at 50 Hz If your computer is operating in an environment such as this the voltage switch should be moved to 230 Plug a Personal System 2 PS 2 keyboard into this port Plug a serial device such as a digital camera into this port For more information see Installing a printer scanner or other peripheral device on page 26 Plug an RCA cable into this jack to connect a video device such as a TV or a video recorder Plug a TOSLINK optical digital audio cable to this jack Plug audio devices into these jacks Plug USB Universal Serial Bus devices such as a printer scanner camera keyboard or mouse into these ports For more information see Installing a printer scanner or other peripheral
13. are incorporated in newer publication editions Gateway may improve and or change products described in this publication at any time Due to continuing system improvements Gateway is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the Gateway Web site at www gateway com In no event will Gateway be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments Gateway and the Black and White Spot Design are trademarks or registered trademarks of Gateway Inc in the U S and other countries SpotShop Spotshop com and Your Ware are trademarks of Gateway Inc Intel Intel Inside logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies Macrovision statement 92 If your computer has a DVD drive and an analog TV Out port the following paragraph applie
14. configure the Linksys EtherFast Cable DSL router 80 1 From one of the computers connected to the network open your Web browser type http 192 168 1 1 in the browser s address box then press ENTER 2 When prompted for a username and password leave the username box empty and type admin in the password box then click OK The Setup page opens 3 Enter the following values in the appropriate fields www gateway com NOOA Creating an Ethernet network m Router Name and Domain Name Check with your ISP to see if entries are required in these fields and if so what entries are required Normally leaving the fields blank will work m LANIP Address We recommend that you accept the defaults m WAN IP Address If your ISP assigns you a different IP address each time you log on click Obtain an IP Address Automatically If your ISP requires a fixed IP address click Specify an IP Address then type the values provided by your ISP When you are finished entering information on the Setup page click Apply Click the DHCP tab on the top of the screen Click the Enable checkbox then click Apply Press the reset button on your cable or DSL modem then restart the computer Your network should be running Go to Testing your network on page 82 81 Chapter 7 Networking Your Computer Testing your network Now that your home network is set up log onto one of your computers and access a favorite Internet Web site 82
15. damp lint free cloth Cleaning CDs or DVDs Wipe from the center to the edge not around in a circle using a product made especially for the purpose www gateway com 39 Chapter 5 Maintaining Your Computer Restoring your system Microsoft System Restore If your computer is not working correctly after you install a program or change a setting in the Control Panel you may need to use Microsoft System Restore to restore the computer to an earlier configuration To run Microsoft System Restore 1 Click Start All Programs Accessories System Tools then click System Restore 2 Follow the on screen instructions For more information about System Restore click Start then click Help and Support 9 Help and Support Type the keyword System Restore in the HelpSpot Search box search E then click the arrow Reinstalling programs and drivers If a program or device on your computer is not working correctly you may need to reinstall your program or driver Q8 To reinstall your program or driver 1 Click Start All Programs System Recovery then click Application amp Driver Recovery 2 Follow the on screen instructions 40 www gat Hestoring your system Restoring your computer to the original configuration If Windows does not start or if the two previous procedures do not correct the problem you may need to restore your computer to the original configuration Q8 To restore your computer to
16. number The label on the side of your computer case contains information that identifies your computer serial number Gateway Technical Support will need this information if you call for assistance Gateway BEEN Online Support Tech Support Hours Tech Support Phone Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system L Windows s XP Home Editio zo son Saxe oft ME ei m MT N09 0 S E Product Key XXXXX XXXXX XXXXX XXXXX e cs MONINA ea lt i 00043 126 005 914 4 www gateway com 11 Chapter 2 Checking Out Your Gateway Computer Finding your specifications For more information about your computer such as memory size memory type and hard drive size visit Gateway s Support page at support gateway com The Support page also has links to additional Gateway documentation and detailed specifications F Gateway Computer Server Portable Consumer Electronic Product Support Microsoft Internet Explorer DEK Ele gdt View Favorites Tools Help Q O x AD Arah ferres O 2 2 8 Wea 8 A Support Gateway SupportHome Product Support Downloads Customer Service Upgrade Center Resources Contact Us Downloads Step 1 Select your Gateway product category gt All Products E SP g in e Computers Digtal Ca
17. or angling your wrists Make sure that they are in a relaxed position when you type Do not slouch forward or lean far back Sit with your back straight so your knees hips and elbows form right angles when you work Take breaks to stand and stretch your legs Avoid twisting your torso or neck 17 Chapter 3 Getting Started Avoiding discomfort and injury from repetitive strain m Vary your activities to avoid excessive repetition m Take breaks to change your position stretch your muscles and relieve your eyes m Find ways to break up the work day and schedule a variety of tasks Protecting from power source problems During a power surge the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or system damage Protect your computer and peripheral devices by connecting them to a surge protector which absorbs voltage surges and prevents them from reaching your computer Warning High voltages can enter your computer through both the power cord and the modem connection Protect your computer by using a surge D protector If you have a telephone modem use a surge protector that has a modem jack If you have a cable modem use a surge protector that has an antenna cable TV jack During an electrical storm unplug both the surge protector and the modem An uninterruptible power supply UPS supplies battery power to your computer during a power failure Although
18. outlet on a different circuit from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Compliance Accessories The accessories associated with this equipment are shielded video cable when an external monitor is connected These accessories are required to be used in order to ensure compliance with FCC rules FCC declaration of conformity Responsible party Gateway Companies Inc 7565 Irvine Center Drive Irvine CA 92618 USA 605 232 2000 Fax 605 232 2023 Product Gateway E4350 For unique identification of the product configuration please submit the 10 digit serial number found on the product to the responsible party This device complies with Part 15 of the FCC Rules Operation of this product is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Changes or modifications not expressly approved by Gateway could Caution void the FCC compliance and negate your authority to operate the product California Proposition 65 Warning This product contains chemicals including lead known to the State Warning Q of California to cause cancer birth defects or reproductive harm Appendix A Safety Regulatory and Legal Information Telecommunications per Part 68 of the Code of Federal Regulations CFR 47 applicabl
19. protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas To avoid electrical shock or equipment malfunction do not attempt to Warning make electrical ground connections by yourself Contact the appropriate inspection authority or an electrician as appropriate The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards including IEC 825 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location than those specified in this manual may result in hazardous radiation exposure To prevent exposure to laser beams do not try to open the enclosure of a CD or DVD drive Use of controls or adjustments or performance of procedures other Warning Q Television antenna conne
20. so you can research a topic or learn how to perform a task while you are using the program You can access most online help information by selecting a topic from a Help menu or by clicking a Help button Gateway Homepage Microsoft Internet Explorer File Edit view Favorites Tools You can search for information by viewing the help contents checking the index searching for a topic or keyword or browsing through the online help Microsoft Internet Explorer ag Options Web Help Contents Index Search Favorites a Getting started with Internet Explorer e Finding the Web Pages You Want Browsing the Web Offline e Printing and Saving Information Sending Information over the Intenet Safe e Understanding Security and Privacy on the Controlling Access to Inappropriate Interne e Customizing Your Web Browser Accessibility Getting started with Internet Explorer With an Internet connection and Internet Explorer you can find and view information about anything on the Web Just click the topics below to get started You ll find more information to help you browse the Internet in the Help Contents Basic setup If you aren t connected to the Internet or you want to create a new connection click this link e Set up an Internet connection Learning about Internet Explorer lt Gateway contact information For Technical Support see the Gateway Business Service Plans guid
21. the power cord is free from cuts or damage Replace any damaged cables e Printer The printer will not turn on m Make sure that the printer is online Many printers have an online offline button that you may need to press m Make sure that the power cable is plugged into an AC power source The printer is on but will not print Check the cable between the printer and your computer Make sure that it is connected to the correct port Make sure that the printer is online Many printers have an online offline button that you may need to press so the printer can start printing Press the button to put the printer online Check the cable for bent or broken pins If the printer you want to print to is not the default printer make sure that you have selected it in the printer setup To set a default printer 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click the Printers and Faxes icon The Printers and Faxes window opens Chapter 6 Troubleshooting 3 Right click the name of the printer you want to be the default printer then click Set as Default Printer m Reinstall the printer driver See the guide that came with your printer for instructions on installing the printer driver You see a Printer queue is full error message m Make sure that the printer is not set to work offline gt To make su
22. top right corner of the Windows Task Manager dialog box 5 If your computer does not respond turn it off wait ten seconds then turn it on again Important If your computer does not turn off press and hold the power button A for about five seconds then release it As a part of the regular startup process a program to check the disk status runs automatically When the checks are finished Windows starts www gateway com 21 Chapter 3 Getting Started Using the keyboard Standard keyboard This keyboard is the basic model of keyboard available with your computer 22 Function keys Navigation keys Indicators Press these keys Function keys Navigation keys Indicators Windows keys Application key Directional keys Numeric keypad Windows keys Application Directional Numeric key keys keypad To Start program actions Each program uses different function keys for different purposes See the program documentation to find out more about the function key actions Press these keys to move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document Show if your NUM LOCK CAPS LOCK or SCROLL LOCK keys are activated Press the corresponding key to activate the function Press one of these keys to open the Windows Start menu These keys can also be used in combination with other keys to open utilities like F Sear
23. trying to use it again If the keyboard does not work after it dries you may need to replace it 37 Chapter 5 Maintaining Your Computer Cleaning the monitor To clean an LCD or flat panel display monitor use a soft cloth and water to clean the LCD screen Squirt a little water on the cloth never directly on the screen and wipe the screen with the cloth Caution A flat panel display or LCD screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia based A glass cleaners To clean a CRT monitor use a soft cloth and glass cleaner to clean the monitor screen Squirt a little cleaner on the cloth never directly on the screen and wipe the screen with the cloth Cleaning the mouse If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely cleaning the mouse will likely improve its accuracy P To clean your trackball mouse 38 1 Turn the mouse upside down 2 Rotate the retaining ring on the bottom of the mouse counter clockwise then remove the retaining ring and mouse ball 3 Remove any dust lint or dirt from the mouse ball with a soft cloth www gateway com Cleaning your computer 4 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol Mouse rollers 5 Replace the mouse ball and lock the retaining ring into place gt To clean your optical mouse m Wipe the bottom of the mouse with a
24. will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact the state public utility commission or public service commission for information When programming or making test calls to emergency numbers Remain on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Refer to your fax communication software documentation for details on how to comply with the fax branding requirement Canada Industry Canada IC Unintentional emitter per ICES 003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada
25. 57 DYD OVES E 58 File management 000 eee eee ee 58 Fin 58 Inu c ECCE 59 uei HT 60 Memory sini a Ate DTTTTTTTT 61 Modem dial up 000 0 cece cette eee eee 61 MONOT coari a a ee E areas ar a a r E a ep ate a ea BW en ge Gena d 64 MOUS EDD 66 lnc DRM EI mm 66 PassWOIdS ores maaua decked ate e asi osa URGE aUa e e S LAUR CRT 67 POWO ux ie nor ee aos ax Sec e Rte o a dowd DER a RR aa a Ge D RR 67 Printer EE TESTER TETUER 67 sen c LITT 68 7 Networking Your Computer 1 2 uode RR amc bese ees 71 Introduction to Networking 0 cece RR III In 72 USING router uuu sus pun a Sea eens x e RU RUP do a ee Xo rien PER a 72 Creating an Ethernet network llssssslsesses rn 74 Installing Ethernet cards and drivers 0 cece eee 74 Making sure your broadband connection works 00200c eee eee eee 75 Naming the computers and the workgroup 00 cece eee eee 75 Configuring the TCP IP protocol 0 0 ccc tee 76 Setting up an Ethernet network 0 000 c cece eee 78 Configuring your router 0 0 0 a 80 Testing your network 0 0 ce tee 82 Troubleshooting Your Ethernet network 0 000 eee tees 83 A Safety Regulatory and Legal Information 85 www gateway com Chapter 1 Getting Help e Using the Gateway Web site Using Help and Support Using Your Computer guide Using online help Contacting Gateway
26. 6K modem Current fax technology only supports a maximum send and receive rate of 14 400 bps The modem is not recognized by your computer Make sure that the line connected to the modem is working and plugged into the appropriate port on your computer See Back on page 8 to make sure that the connections have been made correctly If the modem shares the telephone line with another device make sure that the telephone line is not in use for example someone is on the telephone or another modem is in use Use the modem cable that came with your computer Some telephone cables do not meet required cable standards and may cause problems with the modem connection Shut down and restart your computer Run Windows modem diagnostics To run modem diagnostics 1 Close all open programs 2 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 3 Click Double click the Phone and Modem Options icon then click the Modems tab 4 Click your modem then click Properties The Modem Properties dialog box opens www gateway com 63 Chapter 6 Troubleshooting 5 Click the Diagnostic tab then click Query Modem If information about the modem appears the modem passed diagnostics If no modem information is available a white screen appears with no data or if you get an error such as port already open or the modem has failed to respond the mode
27. Ethernet cable or Important n to obtain a permit and hire a licensed installer Using a router The most common way to set up an Ethernet network is Dynamic Host Control Protocol DHCP using a router A DHCP network configuration uses a router to automatically assign IP addresses to each computer or network device 72 Introduction to Networking Example router based Ethernet network The following is an example of an Ethernet network The network is made up of a router a cable or DSL modem your computers and cables connecting each of these components The router is the central control point for the network Attached to the router are all of your computers or Ethernet ready devices Also connected to the router is a cable or DSL modem that provides access to the Internet Cable DSL modem b Router Ethernet network connect an access point to the router or use a router that has a built in access point such as the Linksys wireless access point router with 4 port switch To add the ability to access a wireless Ethernet network to your wired Tips amp Tricks ey Equipment you need for a router based Ethernet network For an Ethernet network you need m Two or more computers with Ethernet jacks m One router m One broadband Internet connection optional m Ethernet cables connecting all of the network equipment www gateway com 73 Chapter 7 Networking Your Computer Ethernet 10 Mbps Fast Ethernet 100 Mbps or
28. If you are unable to connect to the Internet Run the New Connection Wizard for more information see Using Your Computer guide on page 4 Check all physical cable connections Compare the status lights on the front of the router or access point with the patterns described in the router or access point literature Temporarily turn off any firewall software on your desktop computer Turn off all of the devices then power them back on Refer to your router s or access point s troubleshooting information Contact your Internet service provider Troubleshooting Your Ethernet network Troubleshooting Your Ethernet network You cannot see the other computers on your network Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer Make sure that the other end is plugged into a router Make sure that all computers are plugged into a powered electrical outlet and turned on Make sure that the router is plugged into a powered electrical outlet and turned on Most routers have lights that indicate they are working For more information see the documentation that came with your router Make sure that all computers on your network have the same workgroup name Make sure that all computers are using the same Subnet Mask If you assigned IP addresses to the computers make sure that all computers have different IP addresses For home networks IP addresses should be 192 168 N N where N is a number you assign b
29. USB device for the first time your computer will prompt you to install any software the device needs After doing this you can disconnect and reconnect the device at any time Parallel and serial port devices are not plug and play See the device documentation for detailed information and installation instructions Help and For more information about installing peripheral devices click Start Support then click Help and Support Type the keyword installing devices in the Search box Search 3 then click the arrow Chapter 4 Using Drives and Ports Using the diskette drive Using CD or DVD drives 27 Chapter 4 Using Drives and Ports Using the diskette drive The diskette drive uses 3 5 inch diskettes sometimes called floppy disks Diskettes are useful for storing files or transferring files to another computer Activity indicator Diskette Eject button slot To use a diskette 1 Insert the diskette into the diskette drive with the label facing up or to the left if using your Micro Tower case vertically 2 To access a file on the diskette click Start then click My Computer Double click the drive letter for example the A drive then double click the file name 3 To remove the diskette make sure that the drive activity light is off then press the diskette eject button 28 www gateway com Using the CD or DVD drive You can use your computer to enjoy a wide variety of multimedia
30. VD drive To identify your drive type see Identifying drive types on page 29 m Your computer may be experiencing some temporary memory problems Shut down and restart your computer m Some music CDs have copy protection software You may not be able to play these CDs on your computer Clean the disc For more information see Cleaning CDs or DVDs on page 39 m Make sure that the drive is configured correctly by following the instructions in the drive documentation m Reinstall the device driver Audio CD does not produce sound m Make sure that the disc label is facing up then try again m Some music CDs have copy protection software You may not be able to play these CDs on your computer m Make sure that the volume controls are turned up For more information see Adjusting the volume on page 25 55 Chapter 6 Troubleshooting Make sure that the mute controls are turned off For more information see Adjusting the volume on page 25 Make sure that the speaker cables are connected correctly and securely Shut down and restart your computer Clean the disc For more information see Cleaning CDs or DVDs on page 39 Reinstall the audio device drivers A DVD movie will not play Make sure that you have a DVD drive To identify your drive type see Identifying drive types on page 29 Make sure that the disc label is facing up then try again Try a different disc Occasionally discs are flawed or bec
31. am is available in your area f you need further assistance in recycling reusing or trading in your end of life product you may contact us at the Customer Care number listed in your product s user guide and we will be glad to help you with your effort Finally we suggest that you practice other environmentally friendly actions by understanding and using the energy saving features of this product where applicable recycling the inner and outer packaging including shipping containers this product was delivered in and by disposing of or recycling used batteries properly With your help we can reduce the amount of natural resources needed to produce electrical and electronic equipment minimize the use of landfills for the disposal of end of life products and generally improve our quality of life by ensuring that potentially hazardous substances are not released into the environment and are disposed of properly 91 Appendix A Safety Regulatory and Legal Information Notices Copyright 2005 Gateway Inc AII Rights Reserved Gateway Inc 7565 Irvine Center Drive Irvine CA 92618 USA This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from Gateway The information in this manual has been carefully checked and is believed to be accurate However changes are made periodically These changes
32. and greeting cards as well as documents Laser printers and cartridges are more expensive but they print much faster than inkjet printers Laser printers are better than inkjet printers when you are printing large documents Storage Devices If you need additional storage space or you want to back up your files you can add storage devices to you computer With a recordable CD or DVD drive you can free up hard drive space by backing up files then removing them from your hard drive Writable CDs can hold as much as 700 MB of data Single layer writable DVDs can hold as much as 4700 MB of data Dual layer writable DVDs hold as much as 8500 MB of data For more information about using recordable drives see Creating CDs and DVDs on page 31 If you need to back up your entire system you probably need a tape backup TBU drive TBU drives like tape recorders use magnetic tape cartridges to store data Tape drive cartridges can store 2 GB 20 GB 40 GB 130 GB or more of data If you want to increase your internal storage space try replacing your existing hard drive with a larger drive 13 Chapter 2 Checking Out Your Gateway Computer 14 USB flash drive Use a USB flash drive for storing files or transferring files to another computer Uninterruptible power supplies A standby uninterruptible power supply UPS protects your computer from data loss during a total power failure A UPS uses a battery to keep your computer runn
33. ation by clicking a link performing a search or browsing the index 2 www gateway com Using Your Computer guide Searching for a topic To search for a topic in Help and Support type a word or phrase keyword in the Search box located at the top of any Help and Support screen then click the arrow E button For each search you receive the following search result types m Suggested Topics These topics are located in Help and Support and are relevant to your search topic m Full text Search Matches These topics are located in Help and Support and contain the words you entered in the Search box m Microsoft Knowledge Base These topics are located on the Microsoft Web site and contain the words you entered in the Search box You must be connected to the Internet to search for and access these topics To view a list of your search results click the results header for the type of results you want to view To view a topic click the topic name in the Search Results list Using Your Computer guide In addition to this guide the Using Your Computer guide has been included on your hard drive This guide includes information on using Windows using the Internet sending a fax and changing power saving settings as well as other topics P To access the Using Your Computer guide m Click Start All Programs then click Gateway Documentation Chapter 1 Getting Help Online help Many programs provide information online
34. ch utility R Run utility and E Explorer utility Access shortcut menus and help assistants in Windows Move the cursor up down right or left Use these keys to type numbers when the numeric keypad NUM LOCK is turned on www gateway com Using the keyboard Multifunction keyboard This keyboard is the full featured model available with your computer Press these keys Function keys Navigation keys Indicators Windows keys Application key Directional keys Numeric keypad Function keys Navigation keys Indicators Windows keys Application Directional Numeric key keys keypad To Start program actions Each program uses different function keys for different purposes See the program s help to learn more about function key actions Press these keys to move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document Show if your NUM LOCK CAPS LOCK or SCROLL LOCK keys are activated Press the corresponding key to activate the function Press this key to open the Windows Start menu This key can also be used in combination with other keys to open utilities like F Search utility R Run utility and E Explorer utility Access shortcut menus and help assistants in Windows Move the cursor up down right or left Use these keys to type numbers when the numeric keypad NUM LOCK is turned on www
35. ctors protection for systems fitted with TV cable TV tuner cards External television antenna grounding If an outside antenna or cable system is to be connected to your Gateway PC make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and static charges Article 810 of the National Electrical Code ANSI NFPSA 70 provides information with regard to proper grounding of the mast and supporting structure grounding of the lead in wire to an antenna discharge unit size of grounding conductors location of antenna discharge unit connection to grounding electrodes and requirements for the grounding electrode Lightning protection For added protection of any Gateway product during a lightning storm or when it is left unattended or unused for long periods of time unplug the product from the wall outlet and disconnect the antenna or cable system Power lines Do not locate the antenna near overhead light or power circuits or where it could fall into such power lines or circuits Appendix A Safety Regulatory and Legal Information 90 Warning o Reference When installing or realigning an outside antenna system extreme care should be taken to keep from touching such power lines or circuits Contact with them could be fatal Antenna and satellite grounding Grounding component 1 N Oo OC A WO I Electric service equipment Power service grounding electrode sy
36. device on page 26 Plug a monitor into this port Secure your computer to an object by connecting a Kensington cable lock to this slot Plug a PS 2 mouse into this port Plug a parallel device such as a printer into this port For more information see Installing a printer scanner or other peripheral device on page 26 Plug IEEE 1394 also known as Firewire or i Link devices such as a digital camcorder into these 4 pin IEEE 1394 ports For more information see Installing a printer scanner or other peripheral device on page 26 www gateway com 9 Chapter 2 Checking Out Your Gateway Computer 10 Component Icon Ethernet network a S Video out jack st optional Case thumbscrews Digital monitor port Description Plug a 10 100 Ethernet network cable or a device such as a DSL or cable modem for a broadband Internet connection into this jack For more information see Networking Your Computer on page 71 or see Learning about the Internet in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation Plug a standard S Video cable into this optional jack Plug the other end of the cable into an S Video jack on a television Remove these screws before opening the case Plug a digital monitor into this port optional www gateway com Locating your serial number Locating your serial
37. dule firmly into the bank The tabs on the sides of the memory module should secure the memory module automatically When the module is secure you hear a click Close the case by following the instructions in Closing the case on page 47 Reconnect the cables and the power cord Turn on your computer Windows starts and the Windows desktop appears Click Start Control Panel then click Performance and Maintenance if in Category view Click Double click System The amount of memory in your computer is shown at the bottom of the System Properties dialog box in the General tab www gateway com 49 Chapter 5 Maintaining Your Computer Replacing the system battery If the computer clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off your computer replace the system battery Use a battery of the same size and voltage as the original battery that was in your computer Warning Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries following the manufacturer s instructions Q8 To replace the battery 1 Shut down your computer 2 Open the case by following the instructions in Opening the case on page 43 3 Locate the old battery on the system board and note its orientation You will need to install the new battery the same way 4 While pushing down on the battery release tab p
38. e free from corrosion and all screws in the wall or telephone wall jack are secure You can also call your telephone service and have the telephone line checked for noise or low line levels Try another telephone line either a different telephone number in your house or a telephone line at a different location If you can connect on this line call your telephone service Try connecting with the modem at a lower connection speed If reducing the connect speed lets you connect call your telephone service The telephone line may be too noisy You cannot connect to the Internet The ISP may be having technical difficulties Contact your ISP for technical support Troubleshooting See if the modem works with a different communications program The problem may be with just one program Review the troubleshooting information under Internet on page 59 Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K Other factors such as line noise telephone service provider equipment or ISP limitations may lower the speed even further If your computer has a v 90 modem the speed at which you can upload send data is limited to 33 6K If your computer has a v 92 modem the speed at which you can upload data is limited to 48K Your ISP may not support 48K uploads Your fax communications program only sends and receives faxes at 14 400 bps when you have a 5
39. e that came with your system Identifying your computer You can find your computer s serial number on a label on the side of the computer case www gateway com Chapter 2 Checking Out Your Gateway Computer e Identifying features Locating your computer serial number Locating the Microsoft Certificate of Authenticity Locating the specifications for your computer e Purchasing accessories Chapter 2 Checking Out Your Gateway Computer Front Your computer includes the following components CD DVD Recordable drives optional Drive indicator Diskette drive Power button power indicator Gateway Microphone jack Headphone jack 6 www gateway com Component Icon CD DVD Recordable drives Power button Power indicator Diskette drive USB ports A IEEE 1394 port Microphone jack pink or red Headphone jack green 2 B Front Description Use these drives to listen to audio CDs install games and programs watch DVDs and store large files onto recordable discs depending on drive type These drives may be CD recordable CD DVD or recordable DVD drives To identify your drive types and for more information about your drives see Identifying drive types on page 29 Press this button to turn the power on or off You can also configure the power button to operate in Standby Resume mode or Hibernate mode The button lights when the computer is turned on Inse
40. e to products fitted with USA modems Your modem complies with Part 68 of the Code of Federal Regulations CFR 47 rules On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number REN for this device If requested this information must be provided to the telephone company A telephone line cord with a modular plug is required for use with this device The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The Ringer Equivalence Number REN is used to determine the number of devices which may be connected to the telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENS contact the local telephone company If this device causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required The telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company
41. ement parts and accessories Use only replacement parts and accessories recommended by Gateway locations Such areas include patient care areas of medical and Do not use Gateway products in areas classified as hazardous Warning Q dental facilities oxygen laden environments or industrial facilities To reduce the risk of fire use only No 26 AWG or larger Warning Q telecommunications line cord Regulatory compliance statements United States of America Federal Communications Commission FCC Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an
42. ervice Also make sure that the modem dialing properties are set correctly 61 Chapter 6 Troubleshooting 62 gt To check the dialing properties 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click the Phone and Modem Options icon then click the Dialing Rules tab 3 Click the location from which you are dialing then click Edit 4 Make sure that all settings are correct Help and For more information about dialing properties click Start then click Support Help and Support Type the keyword dialing in the Search box search g then click the arrow Disconnect any answering machine fax machine or printer that is on the same line as the modem Do not connect these devices to the same telephone line as the modem Make sure that you are not using a digital rollover or PBX line These lines do not work with your modem Check for line noise scratchy crackling or popping sounds Line noise is a common problem that can cause the modem to connect at a slower rate abort downloads or even disconnect The faster the modem the less line noise it can tolerate and still work correctly Listen to the line using your telephone Dial a single number such as 1 When the dial tone stops listen for line noise Wiggle the modem cable to see if that makes a difference Make sure that the connectors ar
43. et Protocol IP address is a number that uniquely identifies a computer on the network Subnet Mask Subnet mask is a number that identifies what subnetwork the computer is located on This number will be the same on all computers on a home network Using a DHCP server In order to use the TCP IP protocol on each computer with a router or access point router you must set the protocol to Obtain an IP address from a DHCP server To use a DHCP server 76 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Network and Internet Connections The Network and Internet Connections window opens 2 Click Double click Network Connections The Network Connections window opens Creating an Ethernet network 3 Right click Local Area Connection then click Properties The Local Area Connection Properties dialog box opens OR If you do not have a LAN connection setup click Create a new connection and follow the instructions in the New Connection Wizard 4 Local Area Connection Properties General Authentication Advanced Connect using E9 Intel R PRO 100 VE Network Connection This connection uses the following items ivi El Client for Microsoft Networks amp File and Printer Sharing for Microsoft Networks Intemet Protocol TCP IP Description Transmission Control Protocol Intemet Protocol The default wide area network prot
44. etting up your computer desk and chair When you are setting up your computer desk and chair make sure that the desk is the appropriate height and the chair helps you maintain good posture Select a flat surface for your computer desk Adjust the height of the computer desk so your hands and arms are positioned parallel to the floor when you use the keyboard and mouse If the desk is not adjustable or is too tall consider using a keyboard drawer Use an adjustable chair that is comfortable distributes your weight evenly and keeps your body relaxed Position your chair so the keyboard is at or slightly below the level of your elbow This position lets your shoulders relax while you type Adjust the chair height adjust the forward tilt of the seat or use a footrest to distribute your weight evenly on the chair and relieve pressure on the back of your thighs Adjust the back of the chair so it supports the lower curve of your spine You can use a pillow or cushion to provide extra back support Setting up your computer and computer accessories Set up the monitor so the top is no higher than eye level the monitor controls are within reach and the screen is tilted to be perpendicular to your line of sight Place your keyboard and mouse at a comfortable distance You should be able to reach them without stretching Set paper holders at the same height and distance as the monitor Sitting at your computer Avoid bending arching
45. etween 0 and 254 The first N should be the same for all computers on your network and the second N should be different for all computers on your network The computer does not recognize an add in Ethernet card Shut down and restart your computer Make sure that you have installed the required software For more information see the documentation that came with your Ethernet card Reseat the card For more information about opening your computer case see Opening the case on page 51 For more information about your Ethernet card see the documentation that came with your Ethernet card Your Ethernet network is running slower than you expect If your Ethernet network is running slower than you expect check the speed of each Ethernet component For best results all Ethernet components should be standard Ethernet 10 Mbps Fast Ethernet 100 Mbps or 10 100 Mbps or Gigabit Ethernet 1000 Mbps or 10 100 1000 Mbps A mixture of Ethernet Fast Ethernet and Gigabit Ethernet components will result in your network running at the slowest component speed 83 Chapter 7 Networking Your Computer 84 www gateway com Appendix A Safety Regulatory and Legal Information e Safety information e Regulatory statements e Notices 85 Appendix A Safety Regulatory and Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology e
46. eway com 45 Chapter 5 Maintaining Your Computer To replace the front bezel 1 Align the latch pins with the computer latch holes 2 Press the bezel firmly into place 46 www gateway com Closing the case Closing the case P To close the case 1 oF ON Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case Align the tabs on the front of the panel into the case notches Swing the side panel toward the case until it is flush with the side of the case Replace the thumbscrews Reconnect the cables and power cord www gateway com 47 Chapter 5 Maintaining Your Computer Installing memory When you upgrade the computer memory make sure that you install the correct type of memory module for your computer Your computer uses DIMM memory Q8 To install or replace DIMM memory 1 Open the case by following the instructions in Opening the case on page 43 2 Find the memory module banks on your system board 3 If you are removing a DIMM from the memory module bank gently pull the plastic tabs away from the sides of the memory module and remove it OR If you are adding a DIMM to an empty memory module bank gently pull the plastic tabs away from the sides of the memory module bank 48 www gateway com 4 oN O Ci Installing memory Align the notches on the new DIMM with the notches on the memory module bank and press the mo
47. eyboard and turn it upside down to drain it Let the keyboard dry before using it again If the keyboard does not work after it dries you may need to replace it Memory You see a Memory error message m Usea third party diagnostic program to help determine if a memory module is failing You see a Not enough memory error message m Close all programs then restart your computer Help and For more information about troubleshooting memory errors click Support Start then click Help and Support Type the keyword memory error in the Search box Search 3 then click the arrow Modem dial up Your modem does not dial or does not connect m Makesurethat the modem cable is plugged into the modem jack and not the Ethernet network jack See Back on page 8 to make sure that the connections have been made correctly m Make sure that your computer is connected to the telephone line and the telephone line has a dial tone Make sure that the modem cable is less than 6 feet 1 8 meters long m Remove any line splitters or surge protectors from your telephone line then check for a dial tone by plugging a working telephone into the telephone wall jack m If you have additional telephone services such as call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the modem Contact your telephone service to get the correct code to temporarily disable the s
48. features Identifying drive types Your Gateway computer may contain one of the following drive types Look on the front of the drive for one or more of the following logos If your drive has this logo uiis aise ReWritable aise mve ReWritable T ROM ND ROM DVD ReWritable RW R This is your drive type CD drive CD RW drive DVD CD RW drive DVD drive DVD RW DVD R RW drive Using the CD or DVD drive Use your drive for Installing programs playing audio CDs and accessing data Installing programs playing audio CDs accessing data and creating CDs Installing programs playing audio CDs accessing data creating CDs and playing DVDs Installing programs playing audio CDs playing DVDs and accessing data Installing programs playing audio CDs playing DVDs accessing data and recording video and data to CDs and DVD R or DVD RW discs Installing programs playing audio CDs playing DVDs accessing data and recording video and data to CDs and DVD R DVD RW DVD R and DVD RW discs 29 Chapter 4 Using Drives and Ports Inserting a CD or DVD Activity Manual Eject indicator eject hole button Important Some music CDs have copy protection software You may not be able A to play these CDs on your computer To insert a CD or DVD 1 Press the eject button on the CD or DVD drive 2 Place the disc in the tray with the label facing up or to the lef
49. gateway com 23 Chapter 3 Getting Started Special function buttons Previous Stop Play Pause Next Volume down Mute Help Search Volume up My Documents E mail Internet Special function buttons Icons Press to Previous M Return to the previous CD track or DVD chapter Play Pause y Start or pause the play of the CD or DVD I Stop E Stop the play of CD or DVD Next b Move to the next CD track or DVD chapter Volume down Decrease the volume Volume up Increase the volume Opens the My Documents folder You can customize this button to open another program My Documents p Mute Turn off all sound Open online help You can customize this button to open another program Help Open your e mail program You can customize this button to open another program E mail Open online search You can customize this button to 2 lt Search pe open another program sQ Open your Web browser You can customize this button to open another program Internet 24 www gateway com Adjusting the volume Wireless keyboard This keyboard does not connect to your computer with cables If a wireless keyboard came with your computer use the instructions included in the box to set it up and use it Your wireless keyboard may differ from the illustration Special function Function keys buttons Navigation keys Application Directional Numeric key keys keypad Adjusting the volume
50. ge 8 to make sure that the connections have been made correctly OR If you are using a cable or DSL modem make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack See Back on page 8 to make sure that the connections have been made correctly m Make sure that you do not have a problem with your modem For more information Modem dial up on page 61 m Make sure that your account with your Internet service provider ISP is set up correctly Contact your ISP technical support for help Chapter 6 Troubleshooting Help and For more information about troubleshooting Internet connections Support click Start then click Help and Support Type the keyword troubleshooting connections in the Search box Search 3 then click the arrow You see an Unable to locate host message and are unable to browse the Internet This problem can occur when you have typed a URL Web address incorrectly you have lost your Internet connection or your ISP is having technical difficulties Double check the URL or try a different URL If the error message still appears disconnect from the ISP connection and close your browser then reconnect and open the browser If you still get the error your ISP may be having technical difficulties Connecting to a Web site takes too long Many factors can affect Internet performance The condition of the telephone lines in your residence or at your loca
51. iguring router 80 TCP IP protocol 76 connecting PS 2 keyboard 9 PS 2 mouse 9 to Ethernet network 10 to Internet 10 to network 10 connections audio in 9 digital audio 9 digital camera 7 9 26 digital video camera 7 9 26 Ethernet 10 external audio 9 external speakers 9 fiber optic audio 9 Firewire 7 9 26 front speaker 9 93 headphone 9 i Link 7 9 26 IEEE 1394 7 9 26 keyboard 7 9 line in 9 line out 9 microphone 7 9 monitor 9 10 mouse 7 9 network 10 parallel 9 power 9 power cord 9 printer 7 9 PS 2 keyboard 9 PS 2 mouse 9 scanner 7 9 serial 9 side speaker 9 S Video TV out 10 TOSLINK 9 TV out 9 USB 7 9 video camera 7 9 video out 9 D default printer 67 DHCP 76 digital camera locating serial port 9 locating USB port 7 9 digital video camera locating IEEE 1394 port 7 9 DIMM See memory directional keys 22 23 diskette troubleshooting 57 diskette drive identifying 28 troubleshooting 57 using 28 display troubleshooting 58 documentation 94 help 2 Help and Support 2 online help 4 Using Your Computer 3 domain name 81 drives CD 7 29 diskette 7 28 DVD 7 29 identifying drive types 29 recordable CD 7 29 recordable DVD 7 29 troubleshooting 55 57 58 types 29 DSL modem 73 79 connecting 10 DVD cleaning 39 controlling play with keyboard 23 drive 29 inserting 30 playing 31 recording 31 troubleshooting 55 DVD drive identifying 29 locating drive 7 troubleshooting 55
52. ing temporarily during a power failure so you can save your work and shut down your computer correctly A UPS may also provide protection from power surges www g ateway com Chapter 3 Getting Started Using your computer safely Protecting your computer from power source problems Turning your computer on and off e Adjusting the volume e Connecting the modem and network e Installing peripheral devices 15 Chapter 3 Getting Started Working safely Before using your computer read the following recommendations for setting up a safe and comfortable work area and avoiding discomfort and strain Top of screen is not higher than eye level Screen is perpendicular to Hands and your line of sight arms are parallel to the floor Feet are flat on the floor Reducing eye strain Sunlight or bright indoor lighting should not reflect on the monitor screen or shine directly into your eyes m Position the computer desk and monitor so you can avoid glare on your screen and light shining directly into your eyes Reduce glare by installing shades or curtains on windows and by installing a glare screen filter on your monitor m Usesoft indirect lighting in your work area Do not use your computer in a dark room m Avoid focusing your eyes on your computer screen for long periods of time Look away from your computer occasionally and try to focus on distant objects 16 www gateway com Working safely S
53. ins moving erratically across the computer display or becomes difficult to control precisely cleaning the mouse will likely improve its accuracy If you have an optical mouse clean the mouse by wiping the bottom with a clean damp cloth Make sure that the optical sensor is clean and free of debris If you have a trackball mouse see Cleaning the mouse on page 38 Networks 66 You cannot connect to your company network Every network is unique Contact your company computer department or network administrator for help For more information about setting up a network in your home see Networking Your Computer on page 71 or see Troubleshooting Your Ethernet network on page 83 Help and For more information about network troubleshooting click Start then Support click Help and Support Type the keyword network troubleshooting in the Search box Search 3 then click the arrow Troubleshooting Passwords Your computer does not accept your password Make sure that CAPS LOCK is turned off then retype the password Power Your computer will not turn on m Make sure that your power cord is connected correctly to your computer m If your computer is plugged into a surge protector make sure that the surge protector is connected securely to an electrical outlet turned on and working correctly To test the outlet plug a working device such as a lamp into the outlet and turn it on m Make sure that
54. installed To order wired or wireless Ethernet PCI or PC cards visit the Accessories Store at accessories gateway com Use the documentation that comes with your Ethernet cards for instructions on installing the card and any required drivers 74 ww Creating an Ethernet network Making sure your broadband connection works Before you change anything about your home setup make sure that your broadband connection is working correctly To test the connection log onto the Internet using your current setup If the connection is not working contact your Internet service provider the necessary arrangements with your ISP Be sure to find out how If you do not have a broadband connection already installed make Important n soon after the installation the line will be activated begin setting up your network you should contact your ISP for any Broadband Internet settings will differ from ISP to ISP Before you Important pn specific instructions they have for setting up a network Naming the computers and the workgroup Important n P To identify this computer on the network You must give each computer on the network a unique Computer Name and the same Workgroup Name 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance The Performance and Maintenance window opens Click Double click System The System Properties dialog b
55. ion to the Norton AntiVirus service when you purchased your computer m Using the Norton AntiVirus program to check files and programs that are on diskettes attached to e mail messages or downloaded from the Internet m Checking all programs for viruses before installing them m Disabling macros on suspicious Microsoft Word and Excel files These programs will warn you if a document that you are opening contains a macro that might have a virus m Periodically updating the Norton AntiVirus program to protect against the latest viruses Help and For more information about protecting your computer against viruses Support click Start then click Help and Support Type the keyword viruses in the Search box search Bg then click the arrow P To scan for viruses 1 Click Start All Programs Norton AntiVirus then click Norton AntiVirus 2004 Norton AntiVirus opens Norton AntiVirus 3 Help amp Q CP LveUpdate J Options UM Norton AntiVirus System Status Urgent Attention Status 4 Security Scanning Features Virus Definitions Scan for viruses Scan for Viruses a Reports Email Scanning Script Blocking On V Full System Scan 5 19 2004 More Info Norton AntiVirus Subscription e Virus Definitions 8 14 2003 V Renewal Date 8 17 2004 Automatic LiveUpdate Off Run LiveUpdate 3 symantec ro AntiVirus www gateway com 35 Chapter 5 Maintaining Your Computer 2
56. ional 22 23 function 22 23 Multifunction keyboard 23 navigation 22 23 numeric 22 23 Windows 22 23 95 L label Microsoft Certificate of Authenticity 11 LAN IP Address 81 laser printer 13 LCD panel troubleshooting 58 64 lights See indicators line in jack 9 line out jack 9 lock slot Kensington cable 9 M maintenance cleaning case 37 cleaning component exteriors 37 cleaning computer display 38 cleaning computer screen 38 cleaning keyboard 37 cleaning mouse 38 protecting from viruses 35 memory adding 48 installing 48 purchasing 13 replacing 48 troubleshooting 61 microphone jack 7 9 Microsoft Certificate of Authenticity 11 modem cable 73 79 DSL 73 79 protecting from power surge 18 troubleshooting 61 monitor cleaning 38 port 9 10 troubleshooting 64 mouse cleaning 38 PS 2 port 9 troubleshooting 66 USB port 7 9 Multifunction keyboard 23 96 features 24 multimedia adjusting volume 25 playing DVD 31 using DVD drive 29 using Windows Media Player 31 muting sound 24 25 My Documents button 24 N name computer 75 domain 81 router 81 workgroup 75 naming computers 75 workgroup 75 navigation keys 22 23 network testing 82 troubleshooting 66 83 network jack 10 next button 24 Norton Antivirus 35 numeric keypad 22 23 indicator 22 23 Oo online help 2 4 button 24 online search button 24 opening computer case 43 front bezel 44 P Pad Lock indicator 22 23 parallel
57. l telephone service The condition of the Internet computers to which you connect and the number of users accessing those computers The complexity of graphics and multimedia on Web pages Having multiple Web browsers open performing multiple downloads and having multiple programs open on your computer People are sending you e mail messages but you have not received any mail Click the receive button in your e mail program Make sure that your account with your Internet service provider ISP is set up correctly Contact your ISP for technical support Keyboard 60 The keyboard does not work Make sure that the Keyboard cable is plugged in correctly For more information see the poster that came with your computer Remove all extension cables and switch boxes Clean the keyboard by using an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the Keys Try a keyboard that you know works to make sure that the keyboard port works Reinstall the keyboard device driver Troubleshooting A keyboard character keeps repeating or you see a keyboard stuck or key failure error message m Make sure that nothing is resting on the keyboard m Make sure that a key is not stuck Press each Key to loosen a key that might be stuck then restart your computer Liquid spilled in the keyboard m Ifyou spilled liquid in the keyboard turn off your computer and unplug the keyboard Clean the k
58. lace the edge of a small flat head screwdriver under the battery and lift the battery up until it pops out of the socket Battery 5 Make sure that the positive side of the new battery is facing up then press the battery into the socket until it snaps into place 6 Close the case by following the instructions in Closing the case on page 47 50 www gateway com f Reconnect all external cables and the power cord 8 Turn on your computer www gateway com Replacing the system battery 51 Chapter 5 Maintaining Your Computer 52 www gateway com Chapter 6 Troubleshooting Troubleshooting typical hardware and software problems 53 Chapter 6 Troubleshooting Safety guidelines While troubleshooting your computer follow these safety guidelines Never remove your computer case cover while your computer is turned on and while the modem cable and the power cord are connected Make sure that you are correctly grounded before accessing internal components For more information about preventing damage from static electricity see Preventing static electricity discharge on page 42 Warning To avoid bodily injury do not attempt to troubleshoot your computer problem if D Power cords or plugs are damaged Liquid has been spilled into your computer Your computer was dropped The case was damaged Instead unplug your computer and contact a qualified computer technician First steps If yo
59. m did not pass diagnostics Help and For more information about modem troubleshooting click Start then Support click Help and Support Type the keyword modem troubleshooting in the Search box Search 3 then click the arrow The modem is noisy when it dials and connects When your modem tries to connect to another modem it begins handshaking Handshaking is a digital getting acquainted conversation between the two modems that establishes connection speeds and communication protocols You may hear unusual handshaking sounds when the modems first connect If the handshaking sounds are too loud you can turn down the modem volume To turn down the modem volume 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware Click Double click the Phone and Modem Options icon then click the Modems tab Click the modem you want to adjust then click Properties Click the Modem tab then adjust the Speaker volume control o0 N Click OK twice to close the Phone and Modem Options dialog box Monitor The screen resolution is not correct Change the screen resolution from the Display Properties dialog box Tips amp Tricks For more information see Adjusting the color depth in Using Your Computer which has been included on your hard drive To access this Y guide click Start All Programs then click Gateway Documentation 64 ww
60. meras DVD Players Home Theater MP3 Players Projectors Televisions Wireless Step 2 Select one of the support options below My Support Gateway Recommended Select Your Product Model Enter your PC serial number to access personalized support for Select a product model to locate support information about a specific your Gateway computer Save time by accessing downloads computer model Gateway offers FAQs installation instructions support documents and other features tailored to your computer oR product views user guides and other information to assist you Serial Humber Em Select Your Computer Product Eee Find my serial How to find my serial Features of My Support 12 www gateway com Accessories Accessories To order accessories visit the Accessory Store at accessories gateway com Memory Large programs such as multimedia games or graphics programs use a lot of memory If your programs are running more slowly than you think they should try adding more memory Printers You can attach almost any type of printer to your computer The most common types are inkjet and laser printers which print in color or black and white See Installing a printer scanner or other peripheral device on page 26 for more information about attaching a printer Inkjet printers and cartridges are relatively inexpensive but they are slower than laser printers Using an inkjet color printer you can print pictures banners
61. o install the appropriate outlet If you use an extension cord with this system make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges Care during use Do not walk on the power cord or allow anything to rest on it Do not spill anything on the system The best way to avoid spills is to avoid eating and drinking near your system Some products have a replaceable CMOS battery on the system board There is a danger of explosion if the CMOS battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the computer is turned off a small amount of electrical current still flows through the computer To avoid electrical shock always unplug all power cables and modem cables from the wall outlets before cleaning the system Unplug the system from the wall outlet and refer servicing to qualified personnel if The system was dropped or damaged or the power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed Replac
62. ocol that provides communication across diverse interconnected networks Show icon in notification area when connected OK J Cancel 4 Click to select the Internet Protocol TCP IP check box in the This connection uses the following items list If you do not see TCP IP drag the scroll bar to see more choices 5 Click Properties The Internet Protocol TCP IP Properties dialog box opens www gateway com 77 Chapter 7 Networking Your Computer 6 Click the General tab Internet Protocol TCP IP Properties General Altemate Configuration You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings oa Use the following IP address Obtain DNS server address automatically Use the following DNS server addresses 7 Click Obtain an IP address automatically 8 Click OK to close the Internet Protocol TCP IP Properties dialog box 9 Click OK to close the Local Area Connection Properties dialog box 10 Click x to close the Network Connections window 11 Repeat this procedure for every computer on your network Setting up an Ethernet network We recommend using category 5 unshielded twisted pair cable approximately 1 4 in diameter with a thin outer jacket containing eight color coded wires and equipment compatible with this type of cable This type of cable is equipped
63. of the bags provide electrostatic protection Always hold expansion cards by their edges or their metal mounting brackets Avoid touching the edge connectors and components on the cards Never slide expansion cards or components over any surface Opening the case Opening the case Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your computer then unplug the power cord and modem cable D before opening the case To open the case 1 Follow the instructions in Preventing static electricity discharge on page 42 2 Shut down your computer then disconnect the power cord and modem network and all peripheral device cables 3 Press the power button to drain any residual power from your computer I Remove the two thumbscrews on the back of the case 5 Pull the side panel away from the computer www gateway com 43 Chapter 5 Maintaining Your Computer Removing the front bezel Some upgrading procedures may require you to remove the front bezel To remove the front bezel 1 Open the case by following the instructions in Opening the case on page 43 2 In the lower front area of the case press the two bezel retention tabs outward until the lower part of the bezel detaches from the case 44 www gateway com Opening the case 3 Position the computer where you can grasp the front bottom edge of the bezel then pull the bezel out and away from the case www gat
64. ome scratched and cannot be read by the DVD drive Shut down and restart your computer Clean the disc For more information see Cleaning CDs or DVDs on page 39 Reinstall the device driver Make sure that the DVD program has been installed on your computer DVDs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution To be able to play a DVD the disc s regional code and your DVD drive s regional code must match The regional code on your DVD drive is determined by your computer s delivery address The regional code for the United States and Canada is 1 The regional code for Mexico is 4 Your DVD drive s regional code must match the regional code for the disc The regional code for the disc is on the disc disc documentation or disc packaging If the DVD movie does not play the disc s regional code and your DVD drive s regional code may not match Computer The computer will not start 56 Make sure that the power cord is connected to an AC power source and your computer is turned on Troubleshooting Diskette drive The diskette drive is not recognized m Shut down and restart your computer You cannot save a file to diskette or you see the message disk is full or write protected m Make sure that the write protection tab on the upper right corner of the diskette is down unprotected m Delete unnecessary files on the diskette and try again m Make s
65. outer 1 Plug one end of the power adapter into the AC connector on the router and the other end into a grounded 110V electrical outlet 2 Turn on your computers 3 Plug one end of a straight through network cable into any numbered port on the router except the WAN port The WAN port is used to connect the router to the DSL or cable modem and is identified by a label or a switch Plug the other end of the cable into the network connector on the computer As each computer is connected to the router the corresponding green indicator should light on the front of the router indicating a good connection 4 Repeat Step 3 for each computer on the network 5 For an Internet connection plug a straight through cable into the WAN port on the router and the other end into the Ethernet jack on the DSL or cable modem Configuring your router After you have named your computers and set up TCP IP on them you can configure your router using your Web browser For these instructions we assume that you are using the router to connect your network to a high speed Broadband Internet connection through an Internet service provider ISP and that you are configuring it as a DHCP server The following configuration information applies to the Linksys Important n EtherFast Cable DSL routers For any other brand or model of router see the manufacturers documentation which may accompany the router or be available from the manufacturer s Web site P To
66. ower supply and system board remain energized In order to remove all D electrical power from your computer unplug the power cord and modem cable from the wall outlets We recommend disconnecting the power cord and modem cable when your computer will not be used for long periods For more information about changing the power button mode see Changing Power Saving Settings in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation Q8 To turn off your computer 1 Click Start then click Turn Off Computer The Turn Off Computer dialog box opens 2 Click Turn Off Windows shuts down and turns off your computer Important If for some reason you cannot use the Turn Off Computer option in Windows to turn off your computer press and hold the power button n for about five seconds then release it Restarting rebooting your computer Restarting rebooting your computer If your computer does not respond to keyboard or mouse input you may have to close programs that are not responding If closing unresponsive programs does not restore your computer to normal operation you may have to restart reboot your computer To close unresponsive programs and restart your computer 1 Press CTRL ALT DEL The Task Manager window opens 2 Click the Applications tab then click the program that is not responding 3 Click End Task 4 Click X in the
67. ox opens Click Computer Name Click Change The Computer Name Changes dialog box opens oF ON Type a unique computer name in the Computer name box This name identifies the computer to other users on the network Use a computer name of up to 15 characters with no blank spaces Each computer name must be unique on your network All numeric computer names are not allowed Names must contain some letters 6 Type a name for your workgroup in the Workgroup box Use a workgroup name of up to 15 characters with no blank spaces The workgroup name must be the same for all computers in your network workgroup and the name must be different than any computer name on your network f Click OK to close the Computer Name Changes dialog box 75 Chapter 7 Networking Your Computer Configuring the TCP IP protocol A networking protocol is a language computers use to talk to each other One of several available protocols must be set up on each computer you plan to use on your network We recommend you use the Transmission Control Protocol Internet Protocol TCP IP which is widely accepted and compatible for local area networks LANs as well as for Internet communications When networking is set up in Windows XP TCP IP is automatically installed as the default protocol Terms you should know DHCP Dynamic Host Configuration Protocol DHCP lets a router temporarily assign an IP address to a computer on the network IP Address Intern
68. port 9 password 67 peripheral devices 26 play button 24 playing audio CD 31 DVD 31 Plug and Play devices IEEE 1394 support for 26 USB support for 26 ports See connections power button 7 connector 9 Hibernate mode 7 indicator 7 source problems 18 Standby Resume 7 troubleshooting 67 turning off computer 20 turning on computer 19 power button 7 previous button 24 printer default 67 inkjet 13 installing 26 laser 13 parallel port 9 troubleshooting 67 USB port 7 9 programming My Documents button 24 shortcut buttons 24 programs closing unresponsive 21 PS 2 port keyboard 9 mouse 9 R RAM See memory rebooting computer 21 recordable drive 7 13 locating 7 troubleshooting 55 recording CDs 31 DVDs 31 resetting computer 21 restarting computer 21 restoring system 40 Resume mode 7 router configuring 80 name 81 S safety avoiding repetitive strain 18 caring for computer 34 general precautions 86 guidelines for troubleshooting 54 posture 17 reducing eye strain 16 setting up computer 17 static electricity 42 scanner installing 26 screen cleaning 38 troubleshooting 64 Scroll Lock indicator 22 23 search button 24 searching in Help and Support 3 security features Kensington cable lock 9 serial number 12 serial port 9 service plan 4 setting up safety precautions 86 shutting down computer 20 21 sound adjusting 24 25 controls 24 25 muting 24 25 speaker jack 9 special function buttons 24 specification
69. quipment However to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed Always follow these instructions to help guard against personal injury Warning o and damage to your Gateway system Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system Retain all safety and operating instructions for future use Do not use this product near water or a heat source such as a radiator Set up the system on a stable work surface The product should be operated only from the type of power source indicated on the rating label If your computer has a voltage selector switch make sure that the switch is in the proper position for your area The voltage selector switch is set at the factory to the correct voltage Openings in the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set up your work area Never insert objects of any kind into the computer ventilation openings Some products are equipped with a three wire power cord to make sure that the product is properly grounded when in use The plug on this cord will fit only into a grounding type outlet This is a safety feature If you are unable to insert the plug into an outlet contact an electrician t
70. r clean and the vents free from dust helps keep your computer performing at its best You may want to gather these items and put together a computer cleaning kit A soft lint free cloth An aerosol can of air that has a narrow straw like extension Cotton swabs A CD or DVD drive cleaning kit Cleaning the exterior Warning When you shut down your computer the power turns off but some electrical current still flows through your computer To avoid possible D injury from electrical shock unplug the power cord and modem cable from the wall outlets Always turn off your computer and other peripherals before cleaning any components Use a damp lint free cloth to clean your computer and other parts of your system Do not use abrasive or solvent cleaners because they can damage the finish on components Your computer is cooled by air circulated through the vents on the case so keep the vents free of dust With your computer turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to drip any water into the vents Do not attempt to clean dust from the inside of your computer Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the Keys If you spill liquid on the keyboard turn off your computer and turn the keyboard upside down Let the liquid drain then let the keyboard dry before
71. re that the printer is not set to work offline 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click Double click the Printers and Faxes icon The Printers and Faxes window opens 3 Right click the name of the printer you want to use If the menu shows a check mark next to Use Printer Offline click Use Printer Offline to clear the check mark Help and For more information about printer troubleshooting click Start then Support click Help and Support Type the keyword printer troubleshooter in the Search box Search E3 then click the arrow Wait until files have been printed before sending additional files to the printer If you print large files or many files at one time you may want to add additional memory to the printer See the printer documentation for instructions for adding additional memory You see a Printer is out of paper error message After adding paper make sure that the printer is online Most printers have an online offline button that you need to press after adding paper Sound You are not getting sound from the speakers m Make sure that the speakers are turned on m Make sure that the volume controls are turned up For more information see Adjusting the volume on page 25 68 WW Troubleshooting Make sure that mute controls are turned off For more information see Adjusting
72. rt a standard 3 5 inch diskette into the diskette drive For more information see Using the diskette drive on page 28 Plug a USB Universal Serial Bus device such as a printer scanner camera keyboard or mouse into this port For more information see Installing a printer scanner or other peripheral device on page 26 Plug an IEEE 1394 also known as Firewire or i Link9 device such as a digital camcorder into this 4 pin IEEE 1394 port For more information see Installing a printer scanner or other peripheral device on page 26 Plug a microphone into this jack Although the default active microphone jack is the one on the back of the computer this jack can be activated through your computer s sound settings Plug powered analog front speakers an external amplifier or headphones into this jack www gateway com 7 Chapter 2 Checking Out Your Gateway Computer Back Your computer includes the following components Power connector Voltage switch PS 2 keyboard port Serial port Video TV out jack TOSLink optical digital audio port Audio jacks USB ports VGA monitor port www gateway com Case thumbscrew Kensington lock slot PS 2 mouse port Parallel port IEEE 1394 FireWire i Link port Ethernet network jack S Video out jack Case thumbscrew Digital monitor port Component Icon Power connector Voltage switch PS 2 keyboard port Serial port p Video
73. s This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited gateway com Index A AC power connector 9 accessories 13 safety precautions 86 activity indicators See indicators application key 22 23 arrow keys 22 23 audio audio in jack 9 front speaker jack 9 headphone jack 9 line in jack 9 line out jack 9 microphone jack 7 9 muting 24 25 side speaker jack 9 audio CD See CD audio in jack 9 B battery replacing 50 bezel removing 44 broadband connection 75 connecting 10 C cable lock 9 cable modem 73 79 connecting 10 Caps Lock indicator 22 23 cards troubleshooting add in card 55 case opening 43 CD cleaning 39 controlling play with keyboard 24 inserting 30 playing audio 31 recording 31 troubleshooting 55 CD drive identifying 29 locating drive 7 troubleshooting 55 using 29 Certificate of Authenticity 11 cleaning audio CD 39 case 37 CD 39 computer exterior 37 computer screen 38 DVD 39 keyboard 37 mouse 38 screen 38 closing computer case 47 unresponsive program 21 computers naming 75 conf
74. s 12 Standby mode 7 starting computer 7 19 static electricity 42 stop button 24 subnet mask entering 76 surge protector 18 S Video TV out jack 10 system battery replacing 50 system restore 40 T tape backup drive 13 TCP IP protocol configuring 76 technical support 12 testing network 82 thumbscrews 10 TOSLINK port 9 troubleshooting add in cards 55 cards 55 CD drive 55 cleaning CD 39 cleaning DVD 39 computer startup 56 diskette drive 57 display 58 DVD drive 55 DVD CD drive 55 Ethernet network 83 faxes 63 files 58 general guidelines 54 hard drive 58 Internet connection 59 62 keyboard 60 LCD panel 58 64 memory 61 modem 61 monitor 64 mouse 66 network 66 passwords 67 power 67 printer 67 safety guidelines 54 screen 64 screen resolution 64 Web site connection speed 60 turning off computer 7 20 21 turning on computer 7 19 98 TV out S Video out jack 10 TV out jack 9 U uninterruptible power supply UPS 14 18 updating device drivers 34 Norton AntiVirus 35 Windows 34 UPS 14 18 USB port 7 9 26 V video playing 31 S Video out jack 10 video out jack 9 virus protecting against 35 removing with Norton AntiVirus 35 voltage switch 9 19 volume adjusting 24 25 adjusting modem 64 buttons 24 controls 24 25 muting 24 25 troubleshooting 68 W WAN IP Address 81 Web browser button 24 Windows Product Key Code 11 restoring 40 Windows key 22 23 Windows Media Player 31 Windows Update 34
75. s and DVDs You can use the CD and DVD burning program on your computer to copy tracks from a music CD to your hard drive copy or create data CDs and DVDs create music CDs create video DVDs and more Tips amp Tricks For more information about creating CDs and DVDs see Creating CDs and DVDs in Using Your Computer which has been included ey on your hard drive To access this guide click Start All Programs then click Gateway Documentation Chapter 4 Using Drives and Ports 32 www gateway com Chapter 5 Maintaining Your Computer e Caring for your computer Updating Windows Protecting your computer from viruses Cleaning your computer e Restoring your system Opening the computer case e Adding memory and replacing the battery 33 Chapter 5 Maintaining Your Computer Caring for your computer To extend the life of your computer When transporting your computer we recommend that you put it in the original packaging materials Keep diskettes and your computer away from magnetic fields Magnetic fields can erase data on both diskettes and hard drives Avoid subjecting your computer to extreme temperature changes Keep all liquids away from your computer When spilled onto computer components almost any liquid can result in extremely expensive repairs that are not covered under your warranty Avoid dusty or dirty work environments Dust and dirt can clog the internal mechanisms Do not block
76. stem NEC Art 250 Part H Ground clamps Grounding conductors NEC Section 810 21 Antenna discharge unit NEC Section 810 20 Ground clamp Antenna lead in wire Environmental information The product you have purchased contains extracted natural resources that have been used in the manufacturing process This product may contain substances known to be hazardous to the environment or to human health To prevent releases of harmful substances into the environment and to maximize the use of our natural resources Gateway provides the following information on how you can responsibly recycle or reuse most of the materials in your end of life product Waste Electrical and Electronic Equipment commonly known as WEEE should never be disposed of in the municipal waste stream residential garbage collection The Crossed Out Waste Bin label affixed to this product is your reminder to dispose of your end of life product properly Substances such as glass plastics and certain chemical compounds are highly recoverable recyclable and reusable You can do your part for the environment by following these simple steps When your electrical or electronic equipment is no longer useful to you take it back to your local or regional waste collection administration for recycling n some cases your end of life product may be traded in for credit towards the purchase of new Gateway equipment Call Gateway to see if this progr
77. t if using your Micro Tower case vertically Important When you place a single sided disc in the tray make sure that the label side is facing up or to the left if using your Micro Tower case n vertically If the disc has two playable sides place the disc so the name of the side you want to play is facing up or left 3 Press the eject button to close the tray 30 www gateway com Using the CD or DVD drive Playing a CD Use the music program or Windows Media Player on your computer to Play music CDs Create MP3 music files from your music CDs Edit music track information Use your music files to build a music library Listen to Internet Radio Tips amp Tricks For more information about playing CDs see Playing CDs in Using Your Computer which has been included on your hard drive To ey access this guide click Start All Programs then click Gateway Documentation Playing aDVD A Digital Versatile Disc DVD is similar to a standard CD but has greater data capacity Because of this increased capacity full length movies several albums of music or several gigabytes of data can fit on a single disc You can play DVDs with the DVD program or Windows Media Player on your computer Tips amp Tricks For more information about playing DVDs see Playing DVDs in Using Your Computer which has been included on your hard drive Y To access this guide click Start All Programs then click Gateway Documentation Creating CD
78. the original configuration 1 Turn on your computer then press F11 2 Follow the on screen instructions www gateway com 41 Chapter 5 Maintaining Your Computer Preventing static electricity discharge The components inside your computer are extremely sensitive to static electricity also known as electrostatic discharge ESD 42 Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your computer and unplug the power cord and modem and D network cables before opening the case Caution ESD can permanently damage electrostatic discharge sensitive components in your computer Prevent ESD damage by following A ESD guidelines every time you open the computer case Before opening the computer case follow these guidelines Turn off your computer Wear a grounding wrist strap available at most electronics stores and attach it to a bare metal part of your computer Warning To prevent risk of electric shock do not insert any object into the vent D holes of the power supply Touch a bare metal surface on the back of the computer Unplug the power cord and the modem and network cables Before working with computer components follow these guidelines Avoid static causing surfaces such as carpeted floors plastic and packing foam Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside
79. the ventilation fan When storing your computer for an extended period of time unplug AC power Updating Windows Windows Update is the online extension of Windows that helps you to keep your computer up to date Use Windows Update to choose updates for your computer s operating system software and hardware New content is added to the site regularly so you can always get the most recent updates and fixes to protect your computer and keep it running smoothly Windows Update scans your computer and provides you with a tailored selection of updates that apply only to the software and hardware on your computer To run Windows Update 34 1 Connect to the Internet 2 Click Start All Programs then click Windows Update 3 Click Scan for Available Updates Help and For more information about Windows Update click Start then click Support Help and Support Type the keyword Windows Update in the HelpSpot Search box Search 5 then click the arrow Protecting your computer from viruses Protecting your computer from viruses A virus is a program that attaches itself to a file on a computer then spreads from one computer to another Viruses can damage data or cause your computer to malfunction Some viruses go undetected for a period of time because they are activated on a certain date Protect your computer from a virus by m Registering and subscribing to Norton AntiVirus You received a free limited time subscript
80. the volume on page 25 If you are using external speakers see the speaker setup poster to check your speaker connections Help and For more information about sound troubleshooting click Start then Support click Help and Support Type the keyword sound troubleshooter in the Search box Search E3 then click the arrow www gateway com 69 Chapter 6 Troubleshooting 70 www gateway com Chapter 7 Networking Your Computer e Introducing networking Creating an Ethernet network Testing your network e Troubleshooting your Ethernet network 71 Chapter 7 Networking Your Computer Introduction to Networking An Ethernet network consists of two or more computers connected together through an Ethernet cable This connection type is commonly used in offices around the world and can be used to build computer networks in the home Ethernet Fast Ethernet or Gigabit Ethernet Ethernet is available at three different speeds Standard Ethernet runs at 10 Mbps Fast Ethernet runs at 100 Mbps and Gigabit Ethernet runs at 1000 Mbps Most home networks are built using Standard or Fast Ethernet components Business networks are typically built using Fast or Gigabit Ethernet components To create an Ethernet network you or your electrician must install special Ethernet cables in your home or office other wiring in your home or office Your municipality may require you Check local code requirements before installing
81. u have problems with your computer try these things first 54 Make sure that the AC power adapter is connected to your computer and an AC outlet and that the AC outlet is supplying power If you use a power strip or surge protector make sure that it is turned on If a peripheral device such as a keyboard or mouse does not work make sure that all connections are secure Make sure that your hard drive is not full If an error message appears on the screen write down the exact message The message may help Gateway Customer Care in diagnosing and fixing the problem If you added or removed peripheral devices review the installation procedures you performed and make sure that you followed each instruction If an error occurs in a program see the program s printed documentation or the online help Troubleshooting Troubleshooting Add in cards The computer does not recognize an add in card m Shut down and restart your computer m Make sure that you have installed the required software For more information see the documentation that came with your add in card Audio See Sound on page 68 CD or DVD drives The computer does not recognize a disc or the CD or DVD drive m Make sure that the disc label is facing up then try again m Try a different disc Occasionally discs are flawed or become scratched and cannot be read by the CD or DVD drive m If you are trying to play a DVD make sure that you have a D
82. ure grille These wires are most obvious when the monitor displays a white background The aperture grille allows more light to pass through the screen for brighter colors and greater luminescence The damper wire is a critical part of the overall monitor design and does not negatively affect the monitor s function Thetext on the display is dim or difficult to read m Adjust the brightness and contrast controls m Use the monitor degauss feature see your monitor documentation or turn off your computer and monitor leave them off for at least a half hour then restart your computer m Change the display settings Chapter 6 Troubleshooting Tips amp Tricks For more information see Adjusting the screen and desktop settings in Using Your Computer which has been included on your hard drive ey To access this guide click Start All Programs then click Gateway Documentation m Move the monitor away from sources of electrical interference such as televisions unshielded speakers microwaves fluorescent lights and metal beams or shelves For more information about display types see your monitor and video card documentation Mouse The mouse does not work m Make sure that the mouse cable is plugged in correctly m Shut down and restart your computer m Remove all extension cables and switch boxes E Try a mouse you know is working to make sure that the mouse port works The mouse works erratically If the mouse pointer beg
83. ure that the diskette you are using is IBM compatible m Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive m Run Error checking on the diskette For more information see Checking the hard drive for errors in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation If errors are detected and corrected try using the diskette again You see a Access Denied or Write protect error message mH Move the write protection tab in the upper right corner of the diskette down unprotected m The diskette may be full Delete unnecessary files on the diskette and try again m Make sure that the diskette you are using is IBM compatible m Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive You see a Disk is full error message m Delete unnecessary files on the diskette m Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive m Run Error checking on the diskette For more information see Checking the hard drive for errors in Using Your Computer which has been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation You see a Non system disk or Disk error error message m Eject the diskette from the diskette drive then press ENTER
84. wired Ethernet troubleshooting 83 workgroup naming 75 working safely 16 MAN 4350 USR GDE RO 07 05 8772710307334 8 8510886
85. with RJ 45 connectors like a large telephone jack connector but with eight pins on each end 78 www gateway com Creating an Ethernet network cables used to connect computers to a router and crossover cables Category 5 cables are available in two different types straight through Important pn used to connect two computers To determine which type of cable you have hold both ends of the cable with the connectors facing away from you and with the spring clip on the bottom For straight through cable the wires on both connectors are attached to copper pins in the same order same colors left to right For a crossover cable the wires on each connector are attached to the copper pins in a different order different colors left to right Setting up a network using a router If you are setting up a network for more than two computers and you will be connecting your network to a high speed Broadband Internet connection cable or DSL modem we recommend the use of a router A router lets you access the Internet connection from any network computer The router can assign IP addresses to the computers on the network and can provide firewall protection for your network as well In addition to a router you need a straight through cable for each computer you want to connect to the network Cable DSL modem Router WAN port www gateway com 79 Chapter 7 Networking Your Computer Q8 To set up a network using a r
86. you cannot run your computer for an extended period of time with a UPS a UPS lets you run your computer long enough to save your work and shut down your computer normally Checking the voltage selection 18 A power supply is integrated into your computer to provide power to the system board add in cards and peripheral devices The voltage selection for your location is typically set at the factory Use the power selection switch on the back of your computer to set the power supply to 115V or 230V To verify that your system has the correct setting for your environment check the voltage selection switch Caution If you set the voltage selection switch incorrectly your system will be damaged Make sure this switch is set correctly for your location A before turning on your computer In the United States the utility power is supplied at a nominal 115 volts at 60 Hz The power supply should always be set to this when your computer is operating in the United States In other areas of the world such as Europe the utility power is supplied at 230 volts at 50 Hz If your computer is operating in an environment such as this the voltage switch should be moved to 230 Starting your computer Q8 To set the voltage selection switch m Use a tool such as an opened paper clip to slide the voltage selection switch to the correct voltage position Voltage switch Starting your computer To start your computer 1 Connect the cables to
87. your computer sssssseee mmm 37 Cleaning the exterior 00 cee 37 Cleaning the keyboard sslisssssesseesee rne 37 Cleaning the monitor esseeseeee eR mnn 38 Cleaning the mouse sslsslsslsss rr 38 Cleaning CDs or DVDs isssssssssssee erre 39 Restoring your system lsesseeeeeeee er rr 40 Microsoft System Restore 0 0 eee 40 Reinstalling programs and drivers liilleil e 40 Restoring your computer to the original configuration 0005 41 Preventing static electricity discharge lille 42 Opening the case 0 ehh 43 Removing the front bezel 1 0 ce en 44 Closing the case vis crea ada ee ae Maes Pe a a a RE RR ea E we Se eae ded 47 Installing memory 6 ete ee 48 Replacing the system battery 0 liliis nh 50 6 Troubleshooting 1 ru RR r9 ER er Ea rw x ha Ree 53 Safety guidelinBS si iriedenresiee bre ee ped eaeatend Rcg EG Ed ep amp en y and 54 FirSEStepS xr REPRE wed eee eee eee EDEP eee FEE ERE ed ae a 54 Troubleshooting enia reb Ro SA RS wee ee a eae See o UR ees aL 55 Add in cards eda e y uos eke wie odes he Rh x AER x daa RUP HORA Ye as 55 AUGIO esos tees RR DEM M EM ERI LIE ci A Rea E 55 CD or DVD driV s iiias tea wi iai a a An mya faa a E ase DR hunc e eed de d eed en Rn ed 55 COMPUIGR sasise ina anin g a iiiar Ix 56 Diskette drive i osuere xe keai k kA dae eee oa ede E E a we deme rd
88. your computer See the setup poster for setup instructions 2 Turn on your computer 3 If you are starting your computer for the first time follow the on screen instructions to set up your computer Important Your computer has a built in variable speed fan In addition your computer uses a powerful processor which produces heat Both the n system fan and processor can run at different speeds at times to ensure proper system cooling You may notice an increase in the fan noise when the fan is running at high speed and a decrease in the fan noise when it switches to normal speed 4 Turn on any peripheral devices such as printers or scanners and see the documentation that came with the device for setup instructions www gateway com 19 Chapter 3 Getting Started Waking up your computer When you have not used your computer for several minutes or have not turned off your computer it may enter a power saving mode called Standby While in Standby the power indicator flashes n If your computer is in Standby mode move the mouse or press the power button to wake it up Tips amp Tricks For more information about changing the power button mode see Changing Power Saving Settings in Using Your Computer which has ey been included on your hard drive To access this guide click Start All Programs then click Gateway Documentation Turning off your computer Warning When you turn off your computer certain components in the p

Gateway E4350 Computer Hardware User Manual

Contents

Download Pdf Manuals

Related Search

Related Contents