Gateway E-3200 Network Card User Manual
Contents
1. Turn off the system and disconnect the power cord Open the case and remove the front bezel observing the Static Electricity Precautions on page 2 Remove the bezel insert you can save and replace the insert should you need to remove the device and continue to use the system Remove the 3 5 inch diskette and CD ROM drive see Replacing the 3 5 inch diskette or CD ROM drive on page 29 This will allow access to the bottom drive bay Remove the metal shield from the front of the drive bay by placing a flat bladed screwdriver in the metal shield tab and pulling it outwards Snap the rails onto the drive making sure the front rail extensions are towards the front of the device Align the rails with the bay and slide the drive into the chassis until the locking tabs snap into place Connect the power and data cables to the back of the drive See drive documentation for proper drive jumper settings and cable orientation Close the case as described in Chapter 1 Reconnect the power cord and turn on the system Run the configuration software if required W Caution Your system was designed to adhere to safe emissions standards and the shield is an integral part of the system Installing an approved device should continue to maintain those standards If you remove the device you should replace the shield System Components 31 g Important Make sure the option ROMs on your add in c2. Required parameter missing Make certain you entered the right command If you are trying to exit MS DOS to return to Windows type EXIT and press ENTER Syntax error Make certain you entered the right command If you are trying to exit MS DOS to return to Windows type EXIT and press ENTER Time and date not set Enter Setup utility to set the system s date and time Write protect error Move the write protection tab over the hole on the back of the diskette Troubleshooting 69 70 Maintaining and Troubleshooting Your E 3200 System Appendix A Contents Specifications ceceseccececcseeceeeeseeeeseeeeeeseeeeeeneeees 72 Properties ege Geseit Ee 74 Protecting Against Nuuses 75 Regulatory Compltance 76 change Summary Case Processor Processor speed Cache subsystem RAM capacity BIOS IDE interfaces Diskette drive I O ports USB Mouse Keyboard AGP expansion slot 72 Maintaining and Troubleshooting Your E 3200 System Specifications The following specifications are for the standard configuration your system may contain optional equipment All specifications are subject to Supports Pentium II microprocessors operating at 233 MHz to 333 MHz with 66 MHz FSB and 350 MHz to 450 MHz with 100 MHz FSB Features NLX form factor 15 x 17 5 x 4 7 WxDxH Intel Pentium Il with MMX technology 233 MHz 266 MHz 300 MHz 333 MHz 350 MHz
3. ege A caution warns you of possible damage Y Caution to equipment or loss of data A warning indicates the possibility of A Warning s personal injury iv Maintaining and Troubleshooting Your E 3200 System Safety Instructions Observe the following safety instructions when using your system Follow all instructions marked on this product and in the documentation When the system is turned off a small amount of electrical current still runs through the system Always unplug the system from the electrical outlet before cleaning the system or opening the cover Do not use this product near water or a heat source such as a radiator or heat register Do not spill anything on or into the system The best way to avoid spills is to avoid eating and drinking near your system Make sure you set up the system on a stable work surface Openings in the system cabinet are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 12 inches around the system for ventilation when you set up your work area Never insert objects of any kind into the system ventilation slots Use the voltage setting for your area The voltage selector switch is set at the factory to the correct voltage This system is equipped with a 3 wire grounding plug a plug with a grounding pin This plug will only fit into a grounded power outlet This is a safety feature Do not defeat
4. 400 MHz and 450 MHz Primary 32K write back cache 16K code 16K data L2 cache is integrated into the Pentium Il processor cartridge with both 256K and 512K configuration four way set associative 168 pin Sync DRAM SDRAM memory Three slots Expandable to 384 MB SDRAM Phoenix BIOS Flash BIOS for easy updates from diskette Supports up to four IDE devices hard disks or CD ROMs using two PCI IDE connectors on riser card Automatic drive type selection for easy setup A floppy controller is integrated on the system board Support available for primary and secondary diskette drives or a tape backup unit One parallel and two serial ports on system board LPT and COM configurable from system setup pro gram No jumper settings required Universal Serial Bus two ports PS 2 mouse connector PS 2 keyboard connector One slot dedicated graphics video On board AGP Shared PCI ISA expan sion slot PCI expansion slots Network Power supply System environment Certification ATI RAGE PRO TURBO integrated 64 bit AGP graphics accelerator One PCI and one ISA slot are shared Two 10 100 Mbit per second Ethernet network support 145 watts ATX power connector for easy power cable changeover Internal temperature 10 C to 35 C Humidity 20 to 80 Altitude 200 ft to 10 000 ft Shock vibration 12 g 11 ms half sine 2 to 200 Hz 0 25 g sinusoidal Processor clearance gt 0 4 inch after installatio
5. Maintaining and Troubleshooting Your E 3200 system Gateway Maintaining and Troubleshooting Your E 3200 System Part 8502684 MAN US E3200 TECH REF RO 7 98 amp In our effort to use nature s resources efficiently and wisely we print all manuals on recycled papers that meet the minimum requirements established by the Federal EPA in its guidelines for recycled paper products Notices Copyright 1998 Gateway 2000 Inc All Rights Reserved 610 Gateway Drive N Sioux City SD 57049 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from Gateway 2000 The information in this manual has been carefully checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions Gateway 2000 may improve and or change products described in this publication at any time Due to continuing system improvements Gateway 2000 is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the Gateway 2000 web site at www gateway com In no event will Gateway 2000 be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In
6. Secondary IDE controller Floppy drive connector Pin 1 position on each connector Front of riser card 10 Maintaining and Troubleshooting Your E 3200 System T Q0 u Do Ww p ATX power connector SCSI LED connector JP10 CPU Chassis Fan connector Front panel control connector NLX system board edge connector PCI ISA slot shared PCI slots 2 SWI Chassis intrusion switch CN3 TAD Speakerphone CN4 CD DVD audio connector JP9 Power supply fan connector JP7 Wake on LAN connector M JP8 Ring in connector System Components 11 I O connectors The following I O connectors are included with the E 3200 system RJ 45 LAN connector Line in Microphone in Line out USB ports 2 COM B serial port Mouse upper Keyboard lower ports am Gye ad P Ei e Di e COM A serial port Parallel port J VGA video port 12 Maintaining and Troubleshooting Your E 3200 System Removing the System Board The system board is installed on a set of guide rails and can be removed without tools To remove the system board 1 Turn off the system and disconnect the power cord and all external peripheral devices 2 Open the case observing the Static Electricity Precautions on page 2 3 Remove the chassis cover and any cards such as an Accelerated Graphics Port AGP card or cables that may be connected to the system board Make a note of the locations for re
7. Configuration 16 MB 2 Mbit x 64 2 Mbit x 72 32 MB 4 Mbit x 64 4 Mbit x 72 64 MB 8 Mbit x 64 8 Mbit x 72 128 MB 16 Mbit x 64 16 Mbit x 72 ECC Memory With error checking and correcting ECC memory multiple bit errors and single bit errors can be detected and corrected The BIOS automatically detects if ECC memory is installed and provides a Setup utility option to enable error checking Non ECC memory does not provide error checking capability Setup Utility Memory Error Detection Mode Setting ECC Disabled ECC Enabled Non ECC DIMM No error detection N A ECC DIMM No error detection Single bit error correction multiple bit error detection amp Important 66 MHz FSB processors can be paired with 66 or 100 MHz SDRAM but 100 MHz FSB processors should be paired only with 100 MHz SDRAM System Components 23 Installing DIMMs The system board contains three DIMM banks You can fill DIMMO DIMM1 DIMM2 or a combination of banks with DIMMs No jumper settings are required for the memory size or type because the BIOS automatically detects this information To install DIMMs 1 Turn off the system and disconnect the power cord 2 Open the case observing the Static Electricity Precautions on page 2 3 Pull open the socket clamps on each side of the DIMM socket 24 Maintaining and Troubleshooting Your E 3200 System 4 Insert the DIMM into the socket a
8. The system was dropped or the cabinet is damaged The system s performance changes Maintaining and Troubleshooting Your E 3200 System Case Access Contents Static Electricity Precautions c essere 2 Opening the Case 3 Closing the Case 5 v Caution To prevent electrostatic damage to your system follow static electricity precautions every time you open your computer case Static Electricity Precautions Static electricity can permanently damage electronic components in your computer When opening your computer case always perform the following procedure 1 2 4 5 Wear a grounding wrist strap available at most electronics stores Turn off the system power Touch the back of the power supply fan located on the back of the case to discharge any static electricity Unplug all power cords from AC outlets Remove the computer case cover Follow these precautions to avoid electrostatic damage to your system components Avoid static causing surfaces such as plastic and styrofoam in your work area Remove the parts from their antistatic bags only when you are ready to use them Do not lay parts on the outside of antistatic bags since only the inside of the bag provides antistatic protection Always hold cards by their edges and their metal mounting bracket Avoid touching components on the cards and the edge connectors that connect to expansion slots Never slide cards
9. not seated correctly in the socket Check to make sure the processor is fully seated in its socket Troubleshooting 55 Modem Problems The modem is not recognized by the system Probable Cause Solution The modem has not been added as new hardware Add the modem as new hardware The modem is not connected to a live phone jack Make certain the line connected to the modem is live and plugged into the appropriate port on the modem line port The modem is not configured with a valid interrupt or address Check the system settings for possible conflicts If one exists correct the problem by selecting an available interrupt and address The phone jack is shared by another modem or telephone If the modem shares the jack with another device make certain the other device does not have the port open for instance someone is on the phone or another modem is in use 56 Maintaining and Troubleshooting Your E 3200 System Peripheral Adapter Problems A SCSI device is not recognized by the system Probable Cause Solution The device needs to be added as new hardware From the Control Panel window Start Settings Control Panel double click Add New Hardware Follow the directions for adding the device If you are not experienced with this procedure call Technical Support The SCSI ID may be invalid Assign an available SCSI ID
10. 55 Modem Problem Seenen na nies Heide 56 Peripheral Adapter Problem 57 Print r Problems 6 2 cnt zeegt i e a nese 59 Syst nt Problems sninen annaa reeeee ee 61 Vid o Probl msi lt 2 tca tated angi e dete tage dee 63 Error Messages ccvscisscodiviescesccucvecuccuceevdesconcadivechdedevecvdeachccdepdencacarteests 66 Append Eeer 71 DEIERSTEN EE eeh 72 PLOPEItles goes E ee SMe eich ase eer SOS aes 74 Protecting Against Viruses ceccsessesecssescsesceeseseseeseseeeeseaeseseeeneeeees 75 Regulatory Compliance ccccccesesesesseseseseeeeseseseeseseeeseeeeseeceeneeeeneeeeas 76 ENERGY STAR Compliant 0 ccecccecesceseseseseeceseseeseseseseeeceeneeeneeeees 78 HE sachet tact teh SN ii tt iether ee eeben 79 Maintaining and Troubleshooting Your E 3200 System Preface Contents Conventions Used in This Guide iv Safety Instructions ceceseseeseseeeeceeecteeceeeeeseeeees v Conventions Used in This Guide Throughout this guide you will see the following conventions Convention Description Enter Keyboard names are printed in small capitals Ctrl Alt Del A plus sign indicates that the keys must be pressed simultaneously Setup Commands to be entered options to select and messages that appear on your monitor are printed in bold User s Guide Names of publications and files are printed in italic An important note informs you of special J Important circumstances
11. either moves you to a submenu screen when a selected item is preceded by gt or activates a selected field 44 Maintaining and Troubleshooting Your E 3200 System The main screen has the following menu selections at the top of the screen The plus sign and minus sign change values in fields Esc closes the screen you are in and returns you to the previous screen or exits you from the Setup utility F9 opens a screen that lets you return all values to their default settings F10 opens a screen that lets you save all parameters and then exit the Setup utility Main gives you access to basic information and settings related to your system hardware and configuration Advanced gives you access to information and settings for system resources hardware and system configuration Security gives you access to settings related to system access passwords Power gives you access to information and settings for power management features Boot gives you access to information and settings for boot features and boot sequences Exit gives you access to options for exiting the Setup utility Refer to the Item Specific Help box for information about specific menu options BIOS Setup Utility 45 Updating the BIOS Flash memory simplifies distributing BIOS upgrades If you need a new version of BIOS you can download the BIOS update from the Technical Support web site and install the new version from a diskette To upda
12. inch diskette drive Additional 3 5 inch drive bay Additional 3 5 inch 2 hard drive bay pS As you prepare to install drives keep the following in mind e To remove and install drives you need a grounding wrist strap and a Phillips screwdriver If you remove a drive place it in an antistatic bag System Components 27 e Before you install a drive see the drive s documentation for information on configuring the drive setting any jumpers on the drive and attaching cables to the drive e Ifyou are installing a drive that uses an add in controller install the add in card before you install the drive e IDE hard drives can be configured as single master or slave IDE CD ROM drives can be configured as master or slave Use the drive select jumpers on the drives to configure IDE drives as follows If only one drive is attached to the controller cable configure the drive as single if it is a hard drive or master if it is a CD ROM drive If two drives of any type are attached to the cable configure one as master and one as slave e You may need to configure the drives you install through the Setup utility program Press F1 at start up to access the Setup utility program Drive Cabling Information Three drive cables are included with your system The floppy drive connector cable is used to connect floppy drives and other non IDE devices such as a tape backup drive The two IDE connector cables are used to connect I
13. on the system board see System board on page 8 The battery is circular and has the positive pole mark on the top 6 Using a small flat bladed screwdriver carefully remove the battery from its socket on the system board System Components 39 9 10 Press the new battery in the socket with the positive pole up Be sure you have pressed the battery down far enough for it to contact the base of the socket Close the case as described in Chapter 1 Reconnect the power cord and turn on the system Enter the Setup utility program and verify that the system configuration is correct using the data you recorded in Step 2 If the CMOS data is not correct change the information in the Setup utility screens as necessary Troubleshooting the battery installation If you have problems after installing the new battery try each of the items listed below replacing the cover and restarting the computer after each try Turn off the system and ensure that all exterior cables are attached to the correct connectors and secured e Check to be sure that all power switches are on If the system is plugged into a power strip or surge protector be sure it is turned on also e Enter the Setup utility program and compare the settings on the screen with your notes or the system hardware manuals Correct any discrepancies 40 Maintaining and Troubleshooting Your E 3200 System e Turn off the system remove the cove
14. scslitesc castes E e Had O E Eea EE EET 12 Removing the System Board 13 Replacing the Process 16 Setting the Juguperg e 20 COMMUTE MODE e leede oeh ele a 20 RECOVErY MOE is cies liiescns esti detest dei Weds NEE 21 Installing Memory and Hardware 23 EECC MEMO anenee EAR ee 23 Installing DIMNMs n 24 Replacing and adding drives ccccececesesssseseseeeeceseeeeeseseeeeseeeaeenaeeees 27 Drive Cabling Infomap on 28 Replacing the 3 5 inch diskette or CD ROM drive 29 Installing an additional 3 5 inch deier 30 Replacing the hard drive ceccccseeseseeseeeseeeesceeseeeeseeeeseseaeeeeeeees 32 Adding a second hard drive ccccccecsceseseeseseeeeeseseeceeceeneneeaeeees 33 Adding an expansion Card 35 Heceta II hardware management 37 Installing LANDesk Client Manager 38 Replacing the batter 39 Troubleshooting the battery 1mstallanon eeeeseseseeeeeeeeeeeees 40 Using Your System Restoration CT 42 Contents i ii BIOS Seitip UWtiltiydauenG E 43 Using the Setup Uoltw ceesessesesesessescseseeeeseseeseseeecseeceeneeeeneeeees 44 Wpdating the BIOS wis send eigene EE 46 Troubleshooting WEE 49 IntroductOit EE 50 Troubleshooting Checklist ccccceccsesceseseeceseteeeeeeseeeeeseneeeseeeeeeees 51 Verifying your confgeuratton 51 Troubleshooting guidelines 0 0 0 ccccecescsesereeseseeceseeeseeeeeeseneeneeenes 51 CD ROM Droblems AAA 52 Hard Disk Problems ees n a e Gods ao EA 54 Memory Processor Problems
15. the purpose of the grounding pin If you are unable to insert the plug into the outlet contact your electrician to replace the outlet Do not walk on the power cord or allow anything to rest on it If you use an extension cord with this system make sure the total ampere ratings on the products plugged into the extension cord do not exceed the extension cord ampere rating Also the total ampere requirements for all products plugged into the wall outlet must not exceed 15 amperes A Warning Do not attempt to service the system yourself except as explained elsewhere in the system documentation Adjust only those controls covered in the instructions Opening or removing covers marked Do Not Remove may expose you to dangerous voltages or other risks Refer all servicing of those compartments to qualified service personnel Preface v vi e There is a danger of explosion if the complementary metal oxide semiconductor CMOS battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions e Unplug the system from the wall outlet and refer servicing to qualified personnel if e The power cord or plug is damaged The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed
16. two bus speeds If you upgrade your processor you may need to change the speed settings To change processor bus speeds and passwords 1 Turn off the system and disconnect the power cord 2 Open the case observing the Static Electricity Precautions on page 2 3 Remove the jumper that connects pins 1 2 and place it on pins 2 3 4 Close the case as described in Chapter 1 20 Maintaining and Troubleshooting Your E 3200 System 5 Reconnect the power cord and turn on the system Setup utility starts and opens a Maintenance screen with the following options e Clear Passwords which allows you to clear and reset passwords e Set CPU Speed which allows you to select the new processor and bus speed if you upgrade processors 6 Make your selections from the Maintenance menu and exit saving your changes 7 Turn off the system and disconnect the power cord 8 Move the jumper back to its normal position connecting pins 1 2 9 Close the case see page 5 reconnect the power cord and turn on the system 10 Ifyou cleared passwords enter Setup utility to restore them Recovery mode The J5G1 jumper lets you recover the BIOS if it has become corrupted To recover the BIOS 1 Log onto the internet 2 Download the correct BIOS file from the Technical Support web site 3 Extract the contents of the BIOS file you downloaded and copy the contents onto a bootable diskette 4 Turn off the system and discon
17. 5 or EN 60555 2 1986 EN 61000 3 3 1995 EN50082 1 1992 according to EN 61000 4 2 1995 or IEC 801 2 1984 ENV 50140 1994 or IEC 801 3 1984 EN 61000 4 4 1988 or IEC 801 4 1998 Io Low Voltage Directive Safety 73 23 EEC as per EN 60950 1992 Al A2 and A3 This is a Class B product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this is used near a radio or television receiver in a domestic environment it may cause radio interference Install and use the equipment according to the instruction manual CORB SILBER RAR VCCI ORE KJY KE EC CORB RERRCHRTSTS SBotLru di CORBMIVART VEY ISL Acna SERRET ET DSDS TELURO RN LTF This device has been tested and found to comply with the limits for a Class B digital device pursuant to the Australian New Zealand standard AS NZS 3548 set out by the Spectrum Management Agency European Users Japanese Users Australian and New Zealand Users Appendix A 77 ENERGY STAR Compliant Your system is preconfigured to be ENERGY STAR compliant This requirement is met when your system uses less than 30 watts on or before 30 minutes of inactivity Your computer achieves this level when the hard drives are set to spin down 78 Maintaining and Troubleshooting Your E 3200 System Index A adapter cards installing 35 troubleshooting 58 B battery replacing 39 BIOS recovering 21 setup utili
18. 8 illustration 8 reinstalling 15 removing 13 80 Maintaining and Troubleshooting Your E 3200 System T troubleshooting V adapters 57 CD ROM drive 52 checklist 51 error messages 66 guidelines 51 hard disk 54 memory 55 modem 56 peripherals 57 printer 59 processor 55 system 61 video 63 video troubleshooting 63 MAN US E3200 TECH REF RO 7 98 8502684
19. DE devices such as CD ROM drives and additional hard drives If you want to add additional drives you can replace the drive connector cables with ones that contain three connectors which would allow you to add a total of four IDE devices or two floppy devices Floppy drive IDE connector cable connector cable two cables To floppy To primary or connector on secondary system board connector on system board Cross section side of cable connects to floppy drive To floppy drive that _ came with To connector your system on IDE device 28 Maintaining and Troubleshooting Your E 3200 System Replacing the 3 5 inch diskette or CD ROM drive Both the 3 5 inch diskette drive and 5 25 inch CD ROM drives are secured in the chassis by a set of removable rails The rails allow the drives to slide into and out of the guides in the front bays To replace the drives 1 Turn off the system and disconnect the power cord 2 Open the case and remove the front bezel observing the Static Electricity Precautions on page 2 3 Locate the 3 5 inch diskette or 5 25 inch CD ROM drive If you are removing the 3 5 inch diskette you may need to partially remove the CD ROM drive to get to the 3 5 inch diskette drive 4 Disconnect the power and data cables from the back of the drive noting their location and orientation You will reconnect these cables after you install the new drive 5 Press inward on both front rai
20. ards conform to the Phoenix POST Memory Manager Specification Version 1 01 and BIOS Boot Specification Version 1 01 For additional information refer to the following websit http Awww phoenix com Replacing the hard drive The hard drive is secured to a mounting plate that snaps out of and into the chassis To replace the hard drive 1 2 10 Turn off the system and disconnect the power cord Open the case observing the Static Electricity Precautions on page 2 Locate the 3 5 inch hard drive and mounting plate ring Lift the ring slightly and then pull it towards the center of the drive until the spring latch releases Lift the drive out of the chassis Remove the mounting plate from the old drive by lifting and sliding one tab at a time until they unlock Lift the mounting plate off the drive Position the new drive upside down in the mounting plate and snap it into place Place the drive back into the drive bay Connect the power and data cables to the back of the drive See drive documentation for proper drive jumper settings and cable orientation Close the case as described in Chapter 1 Reconnect the power cord and turn on the system 32 Maintaining and Troubleshooting Your E 3200 System Adding a second hard drive The system comes with a metal drive mounting plate you can use to install an additional internal hard drive You will have to purchase an IDE cable with three conn
21. assembly 4 Remove the chassis side panel by lifting up on both plastic release tabs on the outside of the chassis step 1 below Lift the panel up and out step 2 below Clear the panel from the chassis step 3 The bezel in the following illustration was removed for clarity A Step 1 Lift plastic release tabs Step 2 Lift the Step 3 Clear the panel panel up and out from the chassis System Components 13 5 Locate the release lever at the outside center edge of the system board Lift the lever slightly upwards and then pull it outward approximately eighty degrees from the edge of the system board This disengages the edge connector on the system board from the riser card and moves the board slightly out of the chassis 6 Grasp the edge of the system board and carefully slide it out of the chassis 14 Maintaining and Troubleshooting Your E 3200 System To reinstall the system board 1 Align the rails located underneath the system board with the guides on the chassis Push in the release lever until it is parallel with the chassis This should complete the reinstallation and lock the board in place Reattach any cards or cables System Components 15 J Important 66 Mhz front side bus FSB processors can be paired with 66 or 100 MHz SDRAM but 100 MHz FSB processors should be paired only with 100 MHz SDRAM Replacing the Processor The system is compatible with the Intel Pen
22. board may have a built in video adapter so there may not be a video adapter to remove and replace Troubleshooting 63 The color monitor displays everything in black and white Probable Cause Solution The system was turned on before the monitor Make certain the monitor is turned on and then restart the system The display type is set incorrectly From the Control Panel window Start Settings Control Panel double click Display set the display to the appropriate monitor type and then reboot the system The displayed characters are garbled Probable Cause Solution The video cable is damaged Check the cable and connectors for bent pins or broken wires The video card has failed Try another video card The display setup is incorrect From the Control Panel window Start Settings Control Panel double click Display and check the settings The correct video type should be selected along witha supported resolution Check your monitor and video controller documentation for details 64 Maintaining and Troubleshooting Your E 3200 System The video is distorted Probable Cause Solution The monitor s controls are not properly adjusted Adjust the monitor controls until the text becomes clear See your monitor documentation for more information The connector or cable is damaged Check the connector a
23. cables Make certain they are connected properly and securely The speaker volume is turned down Check the volume control The speakers may be muted via the Multimedia volume control From the Accessories menu Start Programs Accessories click Multimedia and then click Volume Control Make certain the volume is turned up The sound card may not be installed correctly Open the system and then reseat the sound card Make certain the cables are connected properly The CD ROM drive audio cable may be installed incorrectly Open the system and make certain the cables are connected properly The speakers may be faulty Connect a set of headphones to the speaker jack to test the output If they work replace the speakers 52 Maintaining and Troubleshooting Your E 3200 System The CD ROM drive is not recognized by the system Probable Cause Solution The CD is not intended for PC use Make certain the CD is PC compatible The CD is loaded incorrectly Make certain the label is facing upward and then try again The CD is scratched or dirty Try cleaning the CD with a lint free cloth Check the CD for scratches The CD ROM drive needs to be added as new hardware From the Control Panel window Start Settings Control Panel double click Add New Hardware Follow the directions for adding the drive If you are not experienced with t
24. e following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help e Use shielded I O cables when operating this equipment Accessories This equipment has been tested and found to comply with the limits of a Class B digital device The accessories associated with this equipment are as follows e Shielded video cable s Shielded power cord These accessories are required to be used in order to ensure compliance with FCC rules This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe B prescrites dans le r glement sur le brouillage radio lectrique dict par Industrie Canada 76 Maintaining and Troubleshooting Your E 3200 System Couper le courant avant l entretien This Information Technology Equipment has been tested and found to comply with the following European directives iJEMC Directive 89 336 EEC amending Directives 92 31 EEC amp 93 68 EEC as per EN 50081 1 1992 according to EN 55022 1995 Class B EN 61000 3 2 199
25. e sources and always scan new software for any viruses before installing files If you suspect your system has been infected find and remove the viruses immediately using an antivirus program Next turn your system off and leave it off for at least 15 seconds before turning it back on This is the only way to ensure the virus does not remain in your system RAM Appendix A 75 American Users C v Caution The Federal Communications Commission warns users that changes or modifications to the unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Canadian Users dr Regulatory Compliance This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of th
26. ectors and of sufficient length to connect the existing hard drive and the new drive to the riser card IDE connector To install a second hard drive 1 Turn off the system and disconnect the power cord 2 Open the case observing the Static Electricity Precautions on page 2 3 Locate and remove the two screws that attach the mounting plate to the front of the chassis 4 Remove the CD ROM drive from the chassis so you can access the slide plate see Replacing the 3 5 inch diskette or CD ROM drive on page 29 5 Slide plate towards the back of the chassis until the tabs disengage from the chassis Lift the mounting bracket out of the chassis System Components 33 6 10 11 12 13 With the drive upside down insert the metal points into the threaded holes on one side of the drive and lower the plate over the bottom of the drive Metal points Illustration shows bottom side of drive Secure the drive to the enclosure with a screw Replace the mounting bracket into the chassis and slide the two locking tabs together Replace the two screws you removed in step 2 Replace the CD ROM drive Connect the proper cables to the drive see Replacing and adding drives on page 27 Close the case as described in Chapter 1 Reconnect the power cord and turn on the system 34 Maintaining and Troubleshooting Your E 3200 System Adding an expansion card The E 3200 chassis
27. fective Try another printer if one is available The printer is turned on but will not print Probable Cause Solution The printer is not connected to the system Check the data cable between the printer and the system Make certain it is connected to the proper port Check the connector and cable for bent or broken pins The printer is not designated as the default printer If the printer to which you are trying to print is not the default printer make certain you have selected it through the application s printer setup function The printer has not been added to the system From the Printers window Start Settings Printers double click Add Printer Follow the directions for adding the new printer Troubleshooting 59 The printer prints garbled text Probable Cause Solution The wrong driver is being used for the selected printer From the Printers window Start Settings Printers select the printer From the File menu click Properties Make certain the printer is using the right printer driver If not install the correct one 60 Maintaining and Troubleshooting Your E 3200 System System Problems The system will not start up Probable Cause Solution The system is not connected to an AC outlet Check the power cable s and make certain it is connected to an AC power source Voltage selection switc
28. h not set correctly Make certain the voltage selection switch reflects the correct power source The system is non responsive Probable Cause Solution An error occurs during an application or your system may be out of memory Press the reset button to reboot your computer If the system is still non responsive press and hold in the power button for 4 seconds to turn the system off Turn the system back on an follow the onscreen instructions The keyboard does not work Probable Cause Solution A key was depressed while the system was starting up Clear the sticking key then turn off the system wait for a few seconds and then turn the system back on The keyboard is not plugged in or connected properly Check the cable Make certain it is plugged in correctly Something spilled into the keyboard Turn off the system Turn the keyboard upside down to let it dry before turning the system back on The keyboard is defective Try a keyboard you know is working Troubleshooting 61 The mouse does not work Probable Cause Solution The mouse is not plugged in or connected properly Check the cable Make certain it is plugged in correctly The mouse driver did not load when the system booted Load the appropriate mouse driver manually or contact Technical Support The mouse is defective Try a mouse
29. has three expansion slots for PCI ISA cards and one e Important slot for an AGP card glate automatically disabled if an The riser card has two PCI connectors and one shared PCI ISA connector AGP add in io is sed For the shared slot so you can install either a PCI or ISA expansion card but not both The AGP connector is on the system board Some ISA expansion cards have jumpers or switches that set interrupts and LO addresses They come with instructions that explain how to set them to avoid hardware conflicts Follow the instructions carefully To add a PCI ISA expansion card 1 Set any jumpers and switches on the card if required in the card instructions 2 Turn off the system and disconnect the power cord 3 Open the case observing the Static Electricity Precautions on page 2 4 Remove the slot cover bracket by pressing downward and outward on the tab System Components 35 5 Locate an available slot and remove the slot cover save the cover for reinstallation if you need to remove the card by releasing the lock tab you can use a blunt tool such as a flat head screwdriver if the tab does not release with finger pressure Either apply inward pressure to the middle of the slot cover or use a flat head screwdriver and insert it into the tab hole 6 Insert the edge of the expansion card into the slot on the riser card 7 After seating the card firmly replace the slot cover bracket 8 Co
30. his procedure call Technical Support The secondary IDE device may be disabled Restart your computer and then press F1 to enter the Setup utility program From the Advanced IDE Configuration menu set the IDE Controller to Both and the Secondary IDE Master to Auto The CD cables are not installed correctly Open the system and check all cables between the CD controller and the CD ROM drive The CD ROM drive may be defective Replace the CD ROM drive Troubleshooting 53 bk Important Some systems do not have IDE controller cards because the IDE controller is built into the system board Hard Disk Problems The SCSI drive is not recognized by the system Probable Cause Solution The SCSI bus is not properly terminated Make certain the last device on the SCSI chain is properly terminated The drive is configured with a conflicting SCSI address Change the device s SCSI address to one that is not currently being used by the system The cables are not connected correctly Open the system and check the cable connections The IDE drive is not recognized by the system Probable Cause Solution The primary IDE device may be configured incorrectly Restart your computer and then press F1 to enter the Setup utility program From the Advanced IDE Configuration menu set the IDE Controller to Both and the Primary IDE Mas
31. iser Cat divs Eege tha rte 10 VO contiectors eelere 12 Removing the System Board 13 Replacing the Processor c cccscesesesseseeeeeeeenees 16 Setting the Jumpers 20 Installing Memory and Hardware 23 Replacing and adding drives cceeeeeeeeees 27 Adding an expansion Card 35 Heceta II hardware management 37 Installing LANDesk Client Manager 38 Replacing the batter 39 System board System board components are identified in the following figure and list Back panel I O connectors Configuration jumper J5G1 Battery Onboard speaker Slot 1 processor connector mi Di Do DS Fan active heat sink connector 8 Maintaining and Troubleshooting Your E 3200 System G DIMM slots H Digital Versatile Disc DVD connector I AGP connector System Components 9 Riser card The riser card is mounted to the chassis by brackets at its base and two screws at the top The two screws attach the riser card to a bracket attached to the power supply cage To enable easy removal of the system board without unplugging cables or connectors the riser card contains most of the connectors including the integrated RJ 45 Network interface connector and slots used by the internal system components Back of riser card SSS Primary IDE controller
32. l extensions to disengage the locking tabs then push on the back of the drive to move it slightly out of the bay Pull the drive out of the chassis System Components 29 6 Remove the rails on both sides of the drive and snap them onto the K Important new drive in the same positions Make sure the front rail extensions The rails on the 3 5 inch are towards the front of the drive drive are different from those on the CD ROM drive Make sure you install the correct rails on each drive 7 Align the rails with the appropriate bay and slide the drive into the bay until the locking tabs snap into place 8 Connect the power and data cables making sure the cables match their original position See drive documentation for proper drive jumper settings and cable orientation 9 Close the case as described in Chapter 1 10 Reconnect the power cord and turn on the system Installing an additional 3 5 inch device The second 3 5 inch drive bay can be used to install a 3 5 inch device such as a tape drive or 100MB or 120MB disk storage device A set of rails are included with your system and are used during the installation You will have to purchase an IDE cable with three connectors and of sufficient length to connect the existing hard drive and the new drive to the riser card IDE connector 30 Maintaining and Troubleshooting Your E 3200 System 10 11 To install an additional drive in the 3 5 inch drive bay
33. n top and sides FCC Class B UL CUL CE Mark VCCI Class B CB Scheme Appendix A 73 Properties You can view system resources such as DMA and IRQ usage I O maps and memory maps from your operating system To view these resources 1 Under Control Panel double click the System icon 2 Select the Device Manager tab 3 Highlight the hardware type in this case Computer then click the Properties button to view your computer s properties 74 Maintaining and Troubleshooting Your E 3200 System Protecting Against Viruses A virus is a program written with malicious intent for the purpose of creating havoc in a computer system It attaches itself to executable files or boot sectors so it can replicate and spread Some viruses may only cause your system to beep or display messages or images on the screen Other viruses are highly destructive and corrupt or erase the contents of your files or diskettes To be safe never assume any virus is harmless Viruses spread through direct contact with executable programs or boot sectors Diskettes used in a contaminated system get a virus and transfer the virus when used in another system A virus can also spread through programs downloaded from bulletin boards or the Internet To protect your system against viruses e Obtain an antivirus program and scan your system regularly e Make backup copies of all files and write protect the diskettes e Obtain all software from reputabl
34. nd align the two bottom notches in the DIMM with the two notches in the DIMM socket 5 Gently press the DIMM into the socket until the plastic socket clamps on each side of the socket snap into the notches on the side of the DIMM 6 Close the case as described in Chapter 1 7 Reconnect the power cord and turn on the system System Components 25 W Caution To remove DIMMs Never try to remove a DIMM without releasing the 1 Using your fingers gently push out both plastic socket clamps on each clamps You may break the end of the DIMM socket The DIMM should pop up slightly from the socket causing serious damage socket 2 Carefully lift the DIMM out of the socket 3 Store the DIMM in a static free container 26 Maintaining and Troubleshooting Your E 3200 System Replacing and adding drives One 3 5 inch diskette drive one 3 5 inch hard drive and one CD ROM drive come with your computer You can add additional drives of the following types e Half height 3 5 inch diskette drives The riser card has a floppy controller that supports up to two floppy devices one of which is the 3 5 inch diskette drive that comes with your computer e Half height 3 5 or 5 25 inch hard drives The riser card has two IDE connectors that support up to two drives each To use another type of hard drive such as a SCSI drive install an add in card 3 5 inch hard drive 5 25 inch CD ROM drive 3 5
35. nd cable for bent or damaged pins The surge protector or UPS is damaged Disconnect the monitor power cable and connect it directly to the power source The monitor is too close to a source of electrical interference Move the monitor away from sources of electrical interference such as televisions unshielded speakers microwaves fluorescent lights and metal beams or shelves The monitor needs to be degaussed Turn off the computer and monitor and leave them off for at least a half hour and then restart the system Troubleshooting 65 Error Messages This section lists common error messages that may be displayed on your monitor These messages often indicate procedural errors such as an incorrect keystroke or a write protected diskette Some messages however may indicate a problem that requires you to consult the troubleshooting section of this manual Error Message Solutions Access denied Try saving to a new file or diskette Move the write protection tab over the hole on the back of the diskette Bad command or file name Make certain you entered the right command Verify the specified drive and try it again If you are trying to exit MS DOS to return to Windows type EXIT and press ENTER Base memory xxx expansion This is an informational message only No action is required Checking RAM on disk controller Your BIOS configuration is incorrec
36. nect the power cord 5 Open the case observing the Static Electricity Precautions on page 2 6 Remove the jumper on the JSG1 jumper and store it in a safe place You will replace the jumper on the pins 1 2 in Step 11 7 Close the case as described in Chapter 1 System Components 21 10 11 12 13 14 Place the bootable diskette containing the BIOS files into drive A Reconnect the power cord and turn on the system to recover the BIOS When you hear two beeps the BIOS has been successfully recovered Turn off the system again eject the diskette from drive A and disconnect the power cord Open the case observing the Static Electricity Precautions on page 2 Place the jumper back on pins 1 2 on the JSG1 jumper Close the case as described in Chapter 1 Reconnect the power cord and turn on the system 22 Maintaining and Troubleshooting Your E 3200 System Installing Memory and Hardware The E 3200 system board supports 3 3 V 168 pin unbuffered Synchronous Dynamic Random Access Memory SDRAM Dual In line Memory Modules DIMMs 16 MB and 32MB 16 bit technology 64MB and 128 MB 64 bit technology Non ECC 64 bit and ECC 72 bit memory Single or double sided configurations 384MB maximum system memory You can use 16 MB 32 MB 64 MB and 128 MB DIMMs in any combination bank or order to expand the SDRAM up to 384 MB DIMM Size Non ECC ECC Configuration
37. ner of the diskette is closed unprotected The diskette drive LED illuminates continuously Probable Cause Solution The diskette is corrupted Remove the diskette from the drive If the light remains on try restarting the system The cable to the drive is not connected properly Open the system and check the cable between the diskette drive and its controller Make certain the pins are not bent or misaligned An adapter card is not recognized by the system Probable Cause Solution The interrupt and or H O address is set incorrectly Check the address configuration of the adapter card and ensure that it does not conflict with another card in the system The card has not been configured through the software Configure the card with the appropriate software The card was not installed correctly Reseat the card and make certain that its jumpers are configured appropriately 58 Maintaining and Troubleshooting Your E 3200 System Printer Problems The printer will not turn on Probable Cause Solution The printer is not plugged in Check the power cable Make certain it is plugged into a live power source The printer is not turned on Make certain the printer s power switch is depressed or set to the On position If power is applied to the printer the green power LED should be illuminated The printer is de
38. nnect any cables to the card see card documentation for proper jumper settings and cable orientation 9 Close the case as described in Chapter 1 10 Reconnect the power cord and turn on the system It may be necessary to reconfigure your system after installing some expansion cards You may also need to install software that came with the card Check the card documentation for additional information 36 Maintaining and Troubleshooting Your E 3200 System Heceta Il hardware management Heceta II is an integrated data acquisition system that lets you monitor the status of your system hardware Monitored information includes internal temperature fan speed voltage and chassis intrusion to alert you in case of tampering The features of the hardware management system can be accessed through LANDesk Client Manager which provides a quick system health indicator System Components 37 Installing LANDesk Client Manager Intel s LANDesk Client Manager is the Desktop Management Interface DMI solution that is already loaded on your system LANDesk Client Manager lets you monitor your system for critical situations that may need your attention It also lets your system administrator remotely inventory and manage systems on your network To install LANDesk Client Manager 1 Inthe C DMI folder double click the Setup icon to launch the InstallShield wizard 2 Follow the instructions that appear on your screen If you are
39. o change Press ENTER and then reenter the values you wrote down at the beginning of this process BIOS Setup Utility 47 48 Maintaining and Troubleshooting Your E 3200 System Troubleshooting Contents IMntroduch ON teien EE 50 Troubleshooting Checker 51 CD ROM Droblems 52 Hard Disk Problems o neooneoooeeseoeseseeseseesessesesee 54 Memory Processor Problems ceccceeeeeerees 55 Modem Problems s sssssssenenseessnssesesesesessesssssesess 56 Peripheral Adapter Problems 57 Printer Problems s ssseessoeosseessessesesosesesessesssesess 59 System Problems ccceecesceceseeseseeeeeeeeeeeeeees 6l Video Problems 3k eg awe u RER 63 Error Messages ce ege 66 Introduction If your system does not operate correctly re read the instructions for the procedures you have performed If an error occurs within an application consult the documentation supplied with the software This section identifies solutions to some possible problems 50 Maintaining and Troubleshooting Your E 3200 System Troubleshooting Checklist Before turning on the system make sure that The power cord is connected to the AC power in connector and an AC outlet The AC outlet is supplying power If a power strip is used it is turned on and the circuit breaker is set The voltage selection switch on the system power supply reflects the proper voltage Verifying your configuration If your system is not o
40. or other parts over any surface 2 Maintaining and Troubleshooting Your E 3200 System Opening the Case To perform work in the internal components of the computer you must open the case which has two removable parts e Acchassis cover that surrounds the sides and top of the system e A front faceplate bezel that covers the front of the system Because the components inside your computer are extremely sensitive to static electricity be sure to follow the precautions for avoiding static electricity damage at the beginning of this chapter To remove the chassis cover 1 Turn off the computer and disconnect all power cords 2 Remove the thumbscrew or lock on the back of the case 3 Locate the latches at the rear sides of the case and pull both latches out until they clear the chassis Rear view ele et Jo amp Important Only qualified personnel should open the system for maintenance You need a grounding wrist strap and the proper tools to remove the computer s cover A Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your computer and unplug the power cord before removing the system cover Case Access 3 4 Lift up the rear of the cover and slide the cover toward the rear of the computer until the lip on the cover is free of
41. perating correctly the BIOS may contain an invalid configuration parameter Enter the Setup utility program and check your configuration settings Troubleshooting guidelines As you troubleshoot your system keep the following guidelines in mind Never remove the system cover while the system is turned on Do not attempt to open the monitor it is extremely dangerous Even if the monitor s power is disconnected stored energy within the monitor s components can offer a painful or harmful experience Ifa peripheral such as the keyboard mouse drive or printer does not appear to work verify that all connections are secure If an error message displays on the screen write it down word for word You may be asked about it when calling Technical Support Only qualified personnel should open the system for maintenance If you feel you are qualified to maintain the system yourself make certain you are properly grounded before opening the system chassis See Chapter 1 Case Access for more information on preventing electrostatic damage to the system Troubleshooting 51 CD ROM Problems An audio CD produces no sound y Important Some systems do not have sound cards because sound capabilities are built into the system board Probable Cause Solution The CD is loaded incorrectly Make certain the label is facing upward and then try again The speakers are not connected Check the speaker
42. prompted for a password during the installation process enter LOWTCO LANDesk Client Manager comes with complete electronic documentation and online help Refer to these documents and Help for any LANDesk concerns 38 Maintaining and Troubleshooting Your E 3200 System Replacing the battery The battery provides power for the system real time clock and CMOS RAM which holds the system configuration information If your battery is failing you may notice your system clock slowing down and giving you the incorrect time If so open the Setup utility and write down all the values in the menus and submenus before replacing the battery W Caution Replacing the battery resets the Setup utility to its default values There is a danger of explosion if the battery is incorrectly replaced Replace the battery only To replace the battery with the same or equivalent type recommended by the a p manufacturer Dispose of 1 Restart the computer and start the Setup utility program by pressing F1 CC when you are prompted to do so the manufacturer s instructions 2 Write down the CMOS values from the Main Setup utility screen so you can reenter them after you replace the battery For more information about the Setup utility program see BIOS Setup Utility on page 43 3 Turn off the system and disconnect the power cord 4 Open the case observing the Static Electricity Precautions on page 2 5 Locate the battery
43. r and verify that all cables inside the case are attached securely Also make sure that the colored cable edges are aligned correctly and that the connectors didn t miss any pins Disconnect and reconnect the cables and then replace the cover carefully so as not to disturb any cables e Turn off the system remove the cover and if you have the proper test equipment verify that the new battery has power It is possible although highly unlikely that your new battery is defective When everything works properly close the case as described in Chapter 1 reconnect the power cord and turn on the system System Components 41 Using Your System Restoration The System Restoration CD included with your system can be used to e Restore your Windows 95 or Windows 98 operating system e Install hardware drivers for Windows 95 Windows 98 and Windows NT e Reinstall selected software applications such as LANDesk Client Manager or McAfee Virus Scan e View or install component online documentation Instructions for each operating system are provided with the System Restoration CD 42 Maintaining and Troubleshooting Your E 3200 System BIOS Setup Utility Contents Using the Setup Lola 44 Updating the BIOS 0 ccc eeccsceseeteeseseseeeeeenens 46 Using the Setup Utility The computer s BIOS has a built in setup utility that lets you configure several basic system characteristics The settings are stored in ba
44. r failure Make certain the hard disk cable is properly connected Open the Setup utility program and verify that the correct drive type is selected Hard disk controller failure press F1 to try reboot The drive controller may be defective Press F1 to retry the boot Try running Fdisk and DOS Format For more information refer to your DOS documentation Insert bootable media device See The IDE drive is not recognized by the system on page 54 See The SCSI drive is not recognized by the system on page 54 Backup your files as soon as possible Insufficient disk space Check the free space on the disk volume If the volume is full or almost full remove unnecessary files Invalid configuration information Enter Setup utility and verify the parameter values Invalid password Enter your password again making certain to enter it correctly If you do not know the password you may need to reinstall the software you are trying to access Startup passwords are stored in BIOS If this password has been set and is unknown you may be able to reset the password via system board jumper settings See Setting the Jumpers on page 20 for more information Troubleshooting 67 Error Message Solutions Keyboard clock line failure Try a working keyboard Make certain the keyboard is compatible with the system You may have to change the switch
45. r E 3200 System 10 11 12 13 14 15 Reconnect the power cord and turn on the system Your system automatically boots to a configuration mode in the Setup utility Once in this mode you can set the correct processor speed Make your selections and exit saving your changes Turn off the system and disconnect the power cord Open the case observing the Static Electricity Precautions on page 2 Move the jumper back to its normal position connecting pins 1 2 Close the case as described in Chapter 1 Reconnect the power cord and turn on the system System Components 19 Setting the Jumpers W Caution The J5G1 configuration jumper on the E 3200 system board lets you clear Moving the jumper with the passwords set the processor bus speed and recover the BIOS The table power on can damage your below shows the settings required to perform those tasks and the following computer Always turn off text provides step by step instructions for each mode the power and unplug the power cord from the computer before changing J5G1 Jumper Action When Set the jumper Mode Setting Normal 1 2 Normal operation Configure 2 3 Adds a Maintenance menu to Setup utility with options to clear passwords and set processor bus speeds Recovery No jumper Causes system to attempt BIOS update or recovery from diskette Configure mode The system board supports a range of processor speeds and
46. setting to AT Keyboard controller failure Try a working keyboard Make certain the keyboard is compatible with the system You may have to change the switch setting to AT Keyboard controller failure Try a working keyboard Make certain the keyboard is compatible with the system You may have to change the switch setting to AT Keyboard not detected See The keyboard does not work on page 61 Turn off the system and check the keyboard cable Keyboard stuck key failure Remove any objects that may be resting on the keyboard and then restart the system Check for sticky keys Clean the keyboard if necessary Memory errors were detected while the system powered up See Memory errors were detected during system start up on page 55 Memory size error Enter Setup utility and save the memory configuration Non system disk or disk error Eject the diskette and press ENTER If the diskette is bootable check it for errors Not enough memory Close all programs that are not currently in use Print queue is full Wait until the current print job has completed before sending another print job If you receive this error often you need to add memory to the printer Printer is out of paper Add paper to the printer Make certain the printer is online 68 Maintaining and Troubleshooting Your E 3200 System Error Message Solutions
47. t Enter Setup utility and verify the parameter values CD ROM is not See The CD ROM drive is not recognized recognized by the system on page 53 Data error Run ScanDisk on the reported disk Decreasing available memory Your BIOS configuration is incorrect Enter Setup utility and verify the parameter values Diskette drive is not recognized See The diskette drive is not recognized by the system on page 57 Diskette drive 0 seek to track 0 failed Enter Setup utility and verify the diskette drive parameters Check the diskette drive cables Make certain Pin 1 on the cable aligns with Pin 1 on the connector Diskette drive reset failed Enter Setup utility and verify the diskette drive parameters Check the diskette drive cables Make certain Pin 1 on the cable aligns with Pin 1 on the connector 66 Maintaining and Troubleshooting Your E 3200 System Error Message Solutions Diskette read failed strike F1 to retry boot Make certain the boot disk contains the Command com file Use the configuration utility if applicable to verify your drive or controller configuration Press F1 to try the boot again Gate A20 failure You may have an XT keyboard connected to an AT system or vice versa Make certain the keyboard is configured to work with the appropriate system Some keyboards have a switch to select either AT or XT Hard disk controlle
48. te the BIOS 1 Enter Setup by pressing F1 when prompted during startup 2 Write down the settings for each of parameters At the end of the BIOS update process you will reset the parameters back to the values you recorded 3 Exit the Setup utility program 4 Log onto the internet 5 Download the correct BIOS file from the Technical Support web site 6 Uncompress the contents of the BIOS file you downloaded and copy the contents onto a bootable diskette 7 Place the bootable diskette containing the BIOS files into drive A and restart the system with the diskette in the drive The Setup utility program starts 8 Press ENTER to go to the Main menu 9 Select Update Flash Memory From a File and press ENTER 10 Select Update System BIOS 11 Press TAB to select the file name and press ENTER The system warns you that BIOS is about to be changed and asks you to confirm the BIOS version 12 Press ENTER 13 Once the BIOS files have been loaded remove the diskette from drive A and press ENTER at the prompt to restart the system 46 Maintaining and Troubleshooting Your E 3200 System 14 15 16 As the system starts up verify that the correct BIOS version is reported Enter Setup by pressing F1 when prompted during startup Once in Setup press F9 to load the Setup utility default settings If you want to change any BIOS fields use the UP ARROW 1 and DOWN ARROW J to select the BIOS fields you want t
49. ter to Auto The drive may not be configured properly Consult the hard disk user s guide for instructions on how to configure the drive The drive cables are not connected properly Open the system and check all cables connected to the controller card The drive controller is not seated properly Open the system and reseat the drive controller 54 Maintaining and Troubleshooting Your E 3200 System Memory Processor Problems i Memory errors were detected during system start up Probable Cause Solution Memory was added or removed and the new configuration was not saved in Setup utility Enter Setup and save the new memory configuration The memory was installed incorrectly Check the memory for proper seating and orientation A memory chip is faulty Replace the card on which the faulty chip resides Third party diagnostic programs can help determine which chip or memory segment is failing Anew processor is not recognized by the system Probable Cause Solution The processor was installed incorrectly Check the installation The processor should be recognized automatically if it was installed correctly The processor speed was not set correctly in the Setup utility configuration mode If your system BIOS enables you to select the processor speed make sure you have selected the speed properly The processor was
50. the front bezel Remove the cover Side view 8 To remove the front bezel 1 Lift the three upper tabs and push them through the slots in the chassis The top of the bezel unlatches out and away from the chassis 2 Lift the front of the chassis until the lower bezel tabs clear the chassis locking holes Remove the bezel 4 Maintaining and Troubleshooting Your E 3200 System Closing the Case Replace the cover as soon as you finish installing or removing components so that dust and dirt which could damage the computer do not collect inside the computer To replace the front bezel 1 Lift the front of the chassis and set the lower chassis tabs into the locking holes on the bezel 2 Press the bezel into the chassis until the three upper tabs snap into their locking holes Two of the three upper tabs latch underneath the locking holes One tab latches over the top of the chassis To replace the chassis cover 1 Place the cover on the computer making sure the tabs on the front end are inserted underneath the bezel and the rear of the cover is in a raised position 2 Lower the rear of the cover onto the computer chassis until the side latches snap into place 3 Reinstall the thumbscrew or lock that was removed to open the case Case Access 5 6 Maintaining and Troubleshooting Your E 3200 System system Components Contents System board cccecceccscsseceseseeeeseeeeseeeeeteeeeeeeeaeeeees 8 R
51. the interest of continued product development Gateway 2000 reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments AnyKey black and white spot design ColorBook CrystalScan Destination EZ Pad EZ Point Field Mouse Gateway 2000 HandBook Liberty TelePath Vivitron stylized G design and You ve got a friend in the business slogan are registered trademarks and All the big trends start in South Dakota slogan GATEWAY and Gateway Solo are trademarks of Gateway 2000 Inc Intel Intel Inside logo Pentium and LANDesk are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies Contents Preface cl eel ie fa Dt Ea tion Sa ean neal iii Conventions Used in This Guide iv Safety IMStructions a oenn a a AEN v CAaSe EE ee 1 Static Electricity Precautions ccececcsseseseseesesceeesceeseeeseeeeseeeeseeeeeeeeneees 2 Opening the EE 3 Closing the Case ege ee een ete da ath nea aes 5 System een giel 7 et DOA sic EEA Ee 8 Riser Card ageseent E 10 Back ofriser catdse cs2 citcsiiinedige ieee de ee nde eed 10 Front of riser and 10 V COMMECIONS iaio5
52. tium II 100 MHz front side bus FSB and 66 MHz FSB processors The system board will support the following processor bus configurations e 233 66 e 266 66 e 300 66 e 333 66 e 350 100 e 400 100 e 450 100 It is critical that a heat sink be installed on each processor to provide sufficient cooling When replacing a processor order a processor upgrade kit The kit includes the processor a heat sink and a disposable electrostatic discharge ESD wrist strap To replace the E 3200 processor 1 Turn off the system and disconnect the power cord 2 Open the case observing the Static Electricity Precautions on page 2 16 Maintaining and Troubleshooting Your E 3200 System 3 Squeeze the tabs on the outside edges of the bottom bracket and pull out the bottom bracket Y n A WEE NAN ANS St Y Ko ANEN Y DONNY SS BH H ged GI all Set le RER et mn deen A h NY mh Y PESSA Y Re V7 e wy 4 Press in the two latches at the top of the processor and pull the unit up and out System Components 17 5 Lower the new processor into the slot until it snaps into place on page 8 for jumper location snaps into place 7 Move the JSG1 configuration jumper from pins 1 2 to pins 2 3 see System board 6 Push the bottom bracket back onto the base of the processor until it 8 Close the case as described in Chapter 1 18 Maintaining and Troubleshooting You
53. to the device The SCSI chain is not terminated Make certain the last device on the SCSI chain is terminated The device cables are not installed correctly Open the system and check all cables between the controller and the device The diskette drive is not recognized by the system Probable Cause Solution The diskette drive may be configured incorrectly Restart your computer and then press F1 to enter the Setup utility program From the Boot Removable Devices menu ensure that the diskette drive parameters are set correctly The drive cables are not connected properly Open the system and check all cables connected to the controller card The drive controller is not seated properly Open the system and reseat the drive controller Important Some systems do not have a floppy controller card because the floppy controller is built into the system board Troubleshooting 57 The diskette drive will not read write or format Probable Cause Solution The diskette is not IBM formatted Make certain the diskette you are trying to format is IBM compatible If it is try reformatting it The diskette is corrupted Run ScanDisk on the diskette If errors are detected and corrected try accessing the diskette again The disk is write protected Make certain the write protection window on the upper right cor
54. ttery backed RAM and are retained even when the power is off To enter the Setup utility restart the system and then press F1 when prompted on screen during the startup process Upon entering Setup the Main Setup utility screen opens BIOS Setup Utility Main Advanced Security Power Boot Exit Item Specific Help BIOS Version Processor Type Processor Speed XX Pentium II processor 400 MHz Select the display language for the BIOS 100 MHz 512 KB 64 MB 32 MB SDRAM 32 MB SDRAM Not Installed English US Front Side Bus Speed Cache RAM System Memory Memory Bank 0 Memory Bank 1 Memory Bank 2 Language Cache ECC Support Disabled System Time xx xx xx System Date xx xx xxxx Fl Help I Select Item Change Values F9 Setup Default ESC Exits A Select Menu Enter Select gt Sub Menu F10 Save and Exit As you select items on the main menu and in submenus you will see specific information related to the current selection in the Item Specific Help box Refer to the Help box for information about the menu options The command bar shows the keystrokes necessary to access help navigate through the menus and perform other functions e F1 opens the Help screen providing general help for using the Setup utility e The up arrow 7 and down arrow 1 keys select items in the menu e The left arrow lt and right arrow keys move you between the menus e ENTER
55. ty 44 updating 46 C case removing the chassis cover 3 removing the front bezel 4 replacing the chassis cover 5 replacing the front bezel 5 CD ROM drive installing 30 troubleshooting 52 D DIMMs installing 24 removing 26 diskette drive cabling 28 installing a 5 25 inch 30 replacing the 3 5 inch 29 troubleshooting 57 58 E error messages 66 expansion cards installing 35 troubleshooting 58 H hard disk replacing 32 troubleshooting 54 hardware management Heceta II 37 LANDesk Client Manager 37 heat sink 16 l VO connectors 12 installing 3 5 inch diskette drive 29 5 25 inch drive 30 adapter cards 35 battery 39 CD ROM drive 30 DIMMs 24 expansion cards 35 hard disk 32 J jumpers configuration mode 20 recovery mode 21 setting 20 bus speeds 20 passwords 20 processor 20 K keyboard troubleshooting 61 L LANDesk client manager 38 Index 79 memory installing 24 troubleshooting 55 modem troubleshooting 56 mouse troubleshooting 62 P peripheral devices troubleshooting 57 printer troubleshooting 59 processor bus speed settings 20 heat sink 16 replacing 16 specifications E 3220 72 troubleshooting 55 R removing DIMMs 26 replacing 3 5 inch diskette drive 29 hard disk 32 restoring your system 42 S SCSI device troubleshooting 57 static electricity precautions 2 system error messages 66 troubleshooting 61 virus information 75 system board component locations
56. you know is working 62 Maintaining and Troubleshooting Your E 3200 System Video Problems The system is running but there is no display Probable Cause Solution The monitor is not turned on Make certain the monitor is plugged in and turned on If power is applied to the monitor the green power LED should illuminate The monitor s data cable is not connected Make certain the monitor s data cable is connected to the video controller on the back of the system The connector or cable is damaged Check the connector and cable for bent or damaged pins The monitor is defective Connect a working monitor to the computer The monitor s brightness and contrast controls are turned down Adjust the brightness and contrast knobs to the center position The video card is not seated correctly Open the system and reseat the video card The video card is not compatible with the system PCI video cards must be compatible with the system The text on the display is dim or difficult to read Probable Cause Solution The monitor s brightness and contrast controls are turned down Adjust the brightness and contrast knobs until the text becomes clear Sunlight is glaring off the display Position the monitor away from the sun or window The CRT may be old Replace the monitor ak Important Your system
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