Gateway Computer Drive Computer Drive User Manual
Contents
1. Your Gateway Computer componentguide Removable Storage Installing Configuring Q Gateway Contents 1 Preparing to Install Your Drive 000 seen eee 1 Preparing your work area 6 eee 2 Preventing static electricity discharge 0 0 eee 3 Removing an Existing Drive 0 e cece nennen 5 Removing drive software 0 0 eee 6 Removing the drive sosea saaa cee tees 8 Installing a New Drive 2222 eee eee eens 13 Identifying connectors H22en nennen en nenn nenn 14 Configuring the new IDE drive 0 00 nennen nenn 16 Setting the IDE jumpers 2 222m cum nennen en nn 18 Configuring the new SCSI drive 2 0 0 aaaea 20 Setting the SCSI jumpers 0000 c cece eee eee 21 Installing a AVE aa ited Ara Ng Pee eae de Dane achte BAe ta be ieh 23 Gonfiguring the BIOS 24 cases versaute NGA PAGA buns eed 28 Installing Zip drive software 6 0 eee 30 Installing Seagate tape drive software 0 31 Troubleshooting s 23 3223 xed sSienduricdlouse cides lana verde bA TANG 33 General troubleshooting guidelines 0 00 cc cece ee eee 34 CD or DVD drive etia aa aaea i aaia aaa aa palaai da ia naia WAE aa a irat 35 Diskette drive 2 2 0252 22082 0 a ae ne DA Poe EEA 37 Flash memory drive 0 nenn 42 TA AG 43 Tape drive AA nie 45 Getting technical support 2 2 00 60 48 Preparing to Install Your Driv2. MAN US REMOVE STORAGE INST R6 5 03 8509160
3. 32 bit 3 If the mode is 16 bit see the Windows documentation for instructions on changing the operating system to 32 bit n m Some IDE hard drives do not work correctly unless they are in a certain position on the IDE cable You may need to reverse the position of the master drive and the Zip slave drive on the cable for the drives to work correctly m If your computer still does not recognize the Zip drive the existing IDE master drive may not allow access to a slave drive on the same cable Try installing the Zip drive on the secondary IDE controller Your computer does not recognize a slave drive connected to the same IDE cable as a Zip master drive m Make sure that Pin 1 is connected correctly on all IDE data cable connections The red stripe on the data cable should align with Pin 1 on each connection If the cable does not have a keyed connector make sure that the connector is covering all of the pins m Make sure that the slave drive is jumpered correctly as a slave See the documentation that came with the slave drive for configuration information Often this information is on the drive case m Some IDE hard drives do not work correctly unless they are in a certain position on the IDE cable You may need to reverse the position of the slave drive and the Zip master drive on the cable for the slave drive to work correctly m If your computer still does not recognize the slave drive configure the jumper settings on
4. SCSI device terminator off terminator off ID set by jumper ID set by jumper Terminator tanan plug SCSI host adapter NN ID 7 BALLETT Au LEN SCSI data KAN ribbon cable i HIN NW JAAN ANNAN aN t Termination 20 A SCSI device has a terminator jumper which can be set to On for the last device on the cable or Off for devices in the middle The terminator jumper on the last device should be set to Off if the cable has a terminator plug attached to the end Generally your computer s SCSI host adapter is at one end of the cable and a terminated device or terminator plug is at the other The SCSI host adapter can be set so you can start up from any device on the SCSI chain www gateway com Configuring the new SCSI drive SCSI IDs In addition to recognizing the ends of the SCSI chain your computer needs to designate the order of the links For this reason each device on the SCSI chain requires a unique device ID This ID can be any number between O and 15 for Ultra Wide SCSI other than 7 which is the factory preset for the host adapter The ID number address can be set on most SCSI devices by adjusting jumpers on pins Setting the SCSI jumpers SCSI drives contain a jumper block A jumper block is a set of pins located on the drive On SCSI drives a jumper is placed over two of the pins to configure the SCSI drive s termination setting Other jumpers are placed over additional sets of pins to con
5. Write Protected error when trying to copy files to a memory card Memory Stick and Secure Digital SD memory cards have a physical lock that can be used to prevent data from being written to or erased from the memory card Look for a small slide switch on the bottom of the card If you want to write data to the memory card make sure that the switch is in the unlocked position Zip drive Cannot copy songs from a Secure Digital memory card to my computer Secure Digital memory cards have copy protection algorithms that prevent you from copying copyrighted material from the card to another device You can play copyrighted files from the memory card but you cannot copy the copyrighted files from the memory card Zip drive Some of the steps in this section may require you to remove the computer case cover Follow Preventing static electricity discharge on page 3 when working inside your computer The green busy light on the Zip drive does not turn on m Make sure that your computer is receiving power m Make sure that the power cable connection to the Zip drive is secure m Make sure that there is a disk in the drive The Zip drive is not assigned a drive letter or the lomega software cannot find the Zip drive m Make sure that Pin 1 is connected correctly on all IDE data cable connections The red stripe on the data cable must align with Pin 1 on each connection If the cable does not have a keyed connector make sure that th
6. match Diskette drive Diskette drive Some of the steps in this document may require you to remove the computer case cover Follow Preventing static electricity discharge on page 3 when working inside your computer Your computer cannot access the diskette drive You may not be able to copy information to or from the diskette drive if The diskette is write protected The diskette drive or diskette is damaged The settings in the BIOS are incorrect The cable that goes from the back of the diskette drive to the system board or controller card is defective or not connected securely m There is a conflict within the computer with some newly added hardware or software m The drive is damaged or a password has been enabled Your computer cannot access the diskette The diskette may be damaged Reformat the diskette or try another diskette gt To format a diskette 1 Insert a diskette into the diskette drive 2 In Windows XP click Start then click My Computer The My Computer window opens OR In Windows Me Windows 2000 Windows 98 or Windows NT 4 0 double click the My Computer icon The My Computer window opens 37 Chapter 4 Troubleshooting 3 Right click the icon for the diskette drive click Format then click Start Caution Any information on the diskette is deleted when you format the diskette Your computer does not recognize the diskette drive m If the diskette drive is identified incorr
7. sure that the drives are correctly identified in the BIOS For more information see Configuring the BIOS on page 28 Make sure that the drive cables are connected securely For more information see Installing a drive on page 23 If the supervisor password is enabled in the BIOS remove the password Invalid drive specification This error can be caused by incorrect BIOS settings including the diskette drive not being identified at all Check the BIOS to make sure that the drives are identified correctly For more information see Configuring the BIOS on page 28 Invalid media type This error may occur if you are trying to format a diskette that is defective or if you are trying to use a media type that is incompatible with your diskette drive Error selecting drive This error occurs primarily in Windows when you attempt to access the diskette drive without a diskette inserted Non system disk or disk error This error occurs if you have a diskette other than a system boot diskette in the diskette drive as you start up the computer If you have a bootable system diskette in the drive and you still receive this error the diskette drive cable may not be connected securely See To reseat the cable on page 39 Always make sure that the diskettes you are attempting to use are high density good quality diskettes 41 Chapter 4 Troubleshooting Flash memory drive 42 Some of the steps in this document
8. the Zip drive for the Cable Select option For more information see Setting the IDE jumpers on page 18 Tape drive Tape drive Some of the steps in this section may require you to remove the computer case cover Follow Preventing static electricity discharge on page 3 when working inside your computer After a period of successful operation the tape drive appears to fail during a backup or restore Make sure that all cables are securely connected and jumpers are set appropriately Turn your computer off then restart your computer Re run the backup software making sure that no other programs such as virus scanners are running Remove the tape cartridge then reinsert it into the drive Try a different tape cartridge preferably one that has never been used before Make sure that you are using the correct type of tape cartridge for your tape drive model Re tension the tape see Re tensioning a backup tape on page 45 Clean the tape drive see Cleaning a tape drive on page 46 Re tensioning a backup tape Tapes must be re tensioned frequently to ensure data integrity and optimize drive performance If you ever have a problem reading a tape re tensioning may solve the problem The tape drive software has a utility for re tensioning tapes Tape re tensioning is recommended whenever A cartridge is being used for the first time A cartridge has not been used for over a month A cartridge has b
9. 2 www gateway com Installing a New Drive Read this chapter to learn how to m Configure IDE and SCSI drives m Install the drive Chapter 3 Installing a New Drive Identifying connectors The following illustrations identify basic drive connectors CD DVD diskette tape and Zip drives Power cable _ and connector Data cable and connector Jumper block Analog audio ae ae Diskette drive CD or DVD power cable drive power and connector cable and connector m Power connector Both small and large power supply connectors attach only one way CD DVD tape and Zip drives have a large power connector Diskette drives have a small power connector m Data cable connector Most data cable connectors are keyed with a notch Some older drives typically diskette drives are not keyed m Data cable The IDE data cable is wider than the diskette drive data cable One edge of the cable has a red stripe The red striped edge of the cable should be aligned toward the Pin 1 end of the data cable connector Usually this is the end of the connector that is nearest the power supply connector PIN 1 is usually labeled with a small arrow the number 1 or a low number for example 2 14 www gateway com Identifying connectors m Jumper block The jumper block is used to configure your IDE drive as a master slave or cable select drive or to configure your SCSI drive s ID and ter
10. and a slave device Master drive Slave drive _ IDE data cable www gateway com Configuring the new IDE drive Master drives If the drive you are installing is on the end of the cable it is the master drive Master drives are typically bootable meaning they are used to boot or start your computer Your IDE drive should be configured as a master if it will be the only drive connected to the IDE data cable or if there will be two drives connected to the cable and the other drive is configured as a slave Important If you have only one drive it must be connected to the end connector on the IDE cable Slave drives If the drive you are installing is in the middle of the cable it is the slave drive Slave drives are typically used for storing files and installing programs You cannot start your computer from the slave drive A slave drive is the secondary drive on either the primary or secondary IDE controller Configure your IDE drive as a slave drive if the drive will be one of two drives connected to the IDE data cable and the other drive is configured as a master drive Important If you are adding a drive and making the new drive the master boot drive the existing drive must be reconfigured as a Slave drive If there is already one drive connected to the cable before the new IDE drive is installed it is probably configured as a master However some IDE drives require a different master slave setting when two driv
11. can Destination DestiVu EZ Pad EZ Point Field Mouse Gateway 2000 Gateway Country gateway net Gateway stylized logo Perfect Scholar Solo TelePath Vivitron stylized G design and You ve got a friend in the business slogan are registered trademarks and black and white spotted box logo GATEWAY Gateway Astro Gateway Work Gateway Connected touch pad Gateway Connected music player Gateway Cyber Ware Gateway Education Ware Gateway Flex Case Gateway Gaming Ware Gateway GoBack Gateway Gold Gateway Learning Ware Gateway Magazine Gateway Micro Server Gateway Money Ware Gateway Music Ware Gateway Networking Solutions Gateway Online Network O N solution Gateway Photo Ware Gateway Professional PCs Gateway Profile Gateway Solo green stylized GATEWAY green stylized Gateway logo Gateway Teacher Ware Gateway Video Ware HelpSpot InforManager Just click it Learn Gateway Kids BackPack SERVE TO ORDER Server Watchdog the Spotted G Gateway Logo and the Spotted G Logo SpotShop Spotshop com and Your Ware are trademarks of Gateway Inc Intel Intel Inside logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies 52
12. com Troubleshooting This chapter provides some solutions to common drive problems Read this chapter to learn how to Understand general troubleshooting guidelines Troubleshoot CD or DVD drive problems Troubleshoot diskette drive problems Troubleshoot flash memory drive problems Troubleshoot Zip drive problems Troubleshoot tape drive problems Get technical support ET a AS Hi EE Chapter 4 Troubleshooting General troubleshooting guidelines If your computer does not recognize the new drive try these troubleshooting tips before calling Gateway Technical Support 34 Review the installation procedures Make sure that you did not skip any of the steps Reconnect the power cable on the drive Reconnect the data ribbon cable on the drive Make sure that the red stripe edge of the data ribbon cable aligns with Pin 1 on your drive Replace the data ribbon cable with the new cable that was included in the drive kit to see if the old cable is defective and needs to be replaced Make sure that the jumper settings on the back of the drive are set correctly Review the instructions on configuring the drive to see if you placed the jumpers over the correct pins Check your BIOS Setup utility to see if your drive settings are correct CD or DVD drive CD or DVD drive Some of the steps in this section may require you to remove the computer case cover Follow Preventing static electricity discharge on page 3 w
13. cting with the diskette drive Re configure the new hardware or try replacing it to see if the problem persists m If you recently added new software to the computer try removing the new software If that solves the problem contact the software publisher for additional information The diskette drive light stays on continuously If the light on the diskette drive s stays on continuously from the time your computer is started the data cable on the system board or controller card may be on backwards pp To fix the data cable connection 1 Shut down your computer Open the computer case Locate where the data cable is attached to the system board Pull the cable off gently pull the connector not the cable 0O A W N Turn the cable around 180 degrees and put it back onto the system board 6 Close the computer case n If you started having diskette drive problems after adding a tape backup unit try using the additional diskette cable that came with the tape backup unit kit Instructions for this operation are included in the tape backup unit kit Diskette drive Diskette drive error messages Diskette Drive 0 Failure or Diskette Drive 1 Failure This error is usually seen as the computer starts up Check the BIOS to make sure that the drives are identified correctly Open the computer and reseat the diskette drive cable Try another diskette drive cable Not ready reading drive A or Not ready reading drive B Make
14. d in order to ensure compliance with FCC rules Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your Ay authority to operate the product Canada Industry Canada IC Unintentional emitter per ICES 003 50 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe B prescrites dans le r glement sur le brouillage radio lectrique dict par Industrie Canada Regulatory compliance statements Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards including IEC 825 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure To prevent exposure to laser beams do not try to open the enclosure of a CD or DVD drive California Proposition 65 Warning Warning This product contains chemicals including lead kno
15. d or the SCSI host adapter card Go to Step 7 Caution Make sure that Pin 1 on the cable connects to Pin 1 on the drive or the drive will not function Pin 1 on the drive is Ay typically located next to the 4 pin power cable Check your drive for a label indicating Pin 1 Pin 1 on the cable is indicated by a red stripe on the edge of the cable OR If you are installing a flash memory drive go to the next step 24 www gateway com Installing a drive 5 Connect the front panel USB round data cable to the back of the flash memory drive Be careful not to force the cable connector or bend any of the pins 25 Chapter 3 Installing a New Drive 6 Connect the flash memory drive s round data cable to the Front Panel USB connector on the system board Be careful not to force the cable connector or bend any of the pins 7 Check all cables in your computer Make sure that all are connected securely and that the cables are routed so that they will not bind or crimp when you replace the computer case cover 8 Replace the computer case cover See the documentation that came with p p your computer for instructions on replacing the cover 9 Reconnect the external cables then plug in the power cord 26 Installing a drive 10 Turn on your computer If you installed a flash memory drive you are finished Stop here If you installed a diskette CD or DVD drive go to Configuring the BIOS on page 28 If you in
16. e This guide provides the information you need to install a new or replacement CD or DVD drive Diskette drive Flash memory drive Tape drive Zip drive Only the tape and Zip drives require uninstalling and installing software as part of the installation process ET a AS Hi EE Chapter 1 Preparing to Install Your Drive To install a drive follow these steps 1 Remove drive software if replacing a Zip or tape drive 2 Remove the existing drive if replacing a drive 3 Install the new drive 4 Install drive software if installing a Zip or tape drive a Preparing your work area P To prepare your work area 1 Finda place that m Is clean Avoid dusty areas m Isa low static environment Avoid carpeted areas m Has a stable platform on which to set your computer m Is near a telephone in case you need help from Gateway Technical Support The telephone must be directly connected to a telephone jack and cannot be connected to your computer 2 Obtain these additional items m A Phillips screwdriver m A grounding wrist strap available at most electronic stores m A small container to hold hardware parts such as screws while you are working m The documentation that came with your computer Important If you do not have printed documentation go to the Gateway Web site support gateway com and print the appropriate document before starting the installation procedure n Preparing your wo
17. e connector is covering all of the pins For more information see Installing a drive on page 23 m Make sure that the Zip drive is configured correctly See Configuring the new IDE drive on page 16 or Configuring the new SCSI drive on page 20 depending on the type of drive that you have m If there is another drive on the same IDE controller make sure that it is configured correctly See the documentation that accompanied the other IDE drive for configuration information Often this information is on the drive case m Make sure that BIOS support for the Zip drive is enabled in the BIOS If you are unable to enable BIOS support for the Zip drive in the BIOS Setup utility and the Zip drive does not appear on the computer then your computer may have an incompatible BIOS that does not correctly understand IDE drives Download and install an updated BIOS from the Gateway Web site at support gateway com 43 Chapter 4 Troubleshooting 44 m Make sure that the software drivers for the Zip drive are correctly installed See Installing Zip drive software on page 30 m If your computer s operating system is Windows 98 make sure that the operating system is running in 32 bit mode Protected mode pi To determine if the operating system is running in 32 bit mode 1 Right click the My Computer icon then click Properties 2 Click the Performance tab and confirm that File System and Virtual Memory are listed as
18. e on screen instructions When the software installation is complete restart your computer n Installing Seagate tape drive software Installing Seagate tape drive software If you installed a Seagate tape drive you need to install additional software Use the Seagate Backup Exec CD to install your tape drive software Important If your computer is running Windows NT 4 0 you must have administrator privileges for your local computer to install the Seagate Backup Exec software If you reinstall Windows NT 4 0 you may need to reinstall the Seagate Backup Exec software gt To install the Seagate tape drive software 1 2 3 mg Start your computer Insert the Seagate Backup Exec CD into your computer s CD or DVD drive If the Backup Exec setup program starts automatically go to Step 7 OR If the Backup Exec setup program does not start automatically go to the next step In Windows XP click Start then click My Computer The My Computer window opens OR In Windows Me Windows 2000 Windows 98 or Windows NT 4 0 double click the My Computer icon The My Computer window opens Click Double click the CD or DVD drive letter usually D or E The CD or DVD drive window opens Double click Setup exe Install the software by following the on screen instructions When the software installation is complete restart your computer n 31 Chapter 3 Installing a New Drive 32 www gateway
19. ectly in the BIOS you may not be able to start from or format a diskette gt To check the diskette drive identification in the BIOS Setup utility 1 Open the BIOS Setup program by pressing F2 while restarting your computer Sometimes older computer models require you to press F1 instead 2 Make sure that the drive settings correspond with the drive type for example 3 5 inch 1 44 MB is the current standard for diskette drive 0 or diskette drive A 3 Check the Security section of the BIOS Setup utility and remove the Supervisor password if one has been set The supervisor password causes the diskette drive to display error messages identical to those usually associated with a defective diskette drive or cable n 38 Diskette drive m If you have checked the BIOS settings and the settings are correct the problem may be a poor connection between the diskette drive and the system board Because no locking clips hold the diskette drive cable in place the cable may need to be reseated D To reseat the cable 1 Turn off your computer then remove the computer case cover following the static electricity precautions on page 3 See the documentation that came with your computer for instructions on removing your computer case cover 2 On the back of the diskette drive find the power cable and the flat gray ribbon cable 3 Firmly pull the ribbon cable straight off the back of the diskette drive pull the connector not
20. een dropped A cartridge has been shipped from one location to another A cartridge has been exposed to a significant change in temperature For best performance cartridges used for daily backups should be re tensioned at least once a week 45 Chapter 4 Troubleshooting Cleaning a tape drive The tape drive needs to be cleaned You can clean the drive using one of two methods m Use a Travan cleaning cartridge m Clean the drive head manually B9 To clean the drive head manually 1 Moisten a clean foam tip swab in isopropyl alcohol The swab should be wet but not dripping 2 Hold the drive access door open and gently wipe the tape head using an up and down motion 3 Usea second swab saturated in isopropyl alcohol to wipe the capstan The capstan is the flat roller just to the left of the tape head Rotate the capstan and clean its entire surface Allow at least three minutes for the alcohol to dry before using the drive n Your computer does not recognize your new IDE tape drive m Make sure that you have correctly installed the Seagate Backup Exec software m Make sure that all cables are attached firmly Check with the manufacturer of your IDE controller chip set to make sure that you have the latest drivers for your operating system Outdated or incorrect drivers provide limited hardware support and can result in Windows being unable to detect your tape drive m You may need to reconfigure your tape drive as the
21. ents on the cards Never slide expansion cards or components over any surface Chapter 1 Preparing to Install Your Drive 4 www gateway com Removing an Existing Drive Read this chapter to learn how to remove an existing drive You need to remove an existing drive if you are replacing a drive If you are not replacing a drive go to Installing a New Drive on page 13 Warning Avoid exposure to dangerous electrical voltages and moving parts by turning off D your computer and unplugging the power cord and modem cable before opening the case Chapter 2 Removing an Existing Drive Removing drive software If you are installing a diskette CD or DVD drive you do not need to remove any software Go to Installing a New Drive on page 13 If you did not previously have a Zip drive or tape drive installed in your computer you do not need to remove any software Go to Installing a New Drive on page 13 If you are replacing a Zip drive or tape drive you must uninstall your drive software before you remove the old drive from your computer Make sure that you have the drive installation diskettes or CDs before removing your current software pi To remove the drive software 1 In Windows XP click Start then click Control Panel The Control Panel window opens OR In Windows Me Windows 2000 Windows 98 or Windows NT 4 0 click Start Settings then click Control Panel The Control Panel window o
22. es are connected If you have any problems see the documentation that came with the existing IDE drive for additional master slave configuration information 17 Chapter 3 Installing a New Drive Setting the IDE jumpers 18 IDE drives contain a jumper block A jumper block is a set of pins located on the drive The jumper block is typically located on the rear of the drive although it may be located on the top or the bottom of the drive On some IDE drives a jumper is placed over two of the pins to configure the drive as the master or single drive or as the slave drive IDE drives are labeled with information about which set of pins must be used to make the drive master or slave Other IDE drives use the cable select setting to configure the drive Cable select is a jumper setting that configures the drive as a master or slave drive based on its position on the IDE cable If both drives on the IDE data cable are configured as cable select the middle drive is the slave and the end drive is the master If you are installing your new drive as a replacement drive configure the new drive settings so that they match your old drive settings For example if your old drive was set as a Master drive make sure to set the new drive as a Master drive In order to maintain the same configuration master slave or cable select your new drive may require different jumper settings than your current drive Check the label on your drive fo
23. figure the ID setting Bi To set the jumpers for a SCSI drive 1 Start your computer During startup SCSI ID numbers are identified on the screen 2 Make note of the SCSI ID numbers in use then turn off your computer 3 Look at the new drive s jumper label to find the jumpers for setting the SCSI drive s termination and ID The label is either a sticker on the drive or it is printed directly on the drive 4 Set the drive s SCSI ID to a number that is not being used by another SCSI device www gateway com 21 Chapter 3 Installing a New Drive 5 Check SCSI termination Example A SCSI Example B Termination where a SCSI SCSI Termination in a tape drive is the last or only computer with three SCSI device internal SCSI devices SCSI Host Adapter SCSI Host Adapter termination enabled termination enabled SCSI tape drive SCSI tape drive termination enabled termination disabled SCSI CD or DVD drive termination disabled SCSI hard drive termination enabled If your drive will be the last device on the SCSI cable or the only device on the cable as shown in Example A make sure that a jumper is installed on the SCSI termination jumper pins or that a terminator plug is installed OR If your drive will be in the middle of a SCSI chain as shown in Example B remove the termination jumper Make sure that the last SCSI device on the cable has termination enabled or that a terminat
24. formation A Regulatory compliance statements United States of America Federal Communications Commission FCC Unintentional emitter per FCC Part 15 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation 49 Appendix A Safety Regulatory and Legal Information This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a different circuit from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Compliance Accessories The accessories associated with this equipment are shielded video cable when an external monitor is connected These accessories are required to be use
25. hen working inside your computer Your computer does not recognize the CD or DVD drive m Make sure that the CD or DVD label is facing up then try again m Try a different CD Occasionally CDs are flawed and cannot be read by the CD or DVD drive m Shut down and restart your computer m Clean the disc m Open the BIOS Setup utility by pressing F2 while restarting your computer Some older computer models require you to press F1 instead Make sure that the IDE controllers are enabled m Make sure that the drive is configured correctly and reconfigure the drive if necessary See Installing a New Drive on page 13 m Open your computer and make sure that the cables are connected correctly to the CD or DVD drive and the system board IDE connector m If you have a SCSI device in your computer check the cable connected to the SCSI card If the CD or DVD drive is the last drive on the cable the drive farthest from the card make sure that the CD or DVD drive is terminated The CD or DVD drive makes a buzzing noise High speed compact disc drives may vibrate or make noise Discs that are warped have an imperfect hole in the middle or have an off center or unequal image printed on them may cause vibrations Even though the disc is vibrating or making a noise that is not necessarily a problem As long as the data on the disc can be read the disc and the drive are fine Such vibrations and noises are normal side effects with man
26. master or slave drive using the Master Slave jumpers If the tape drive is the only device on the IDE cable set the jumper to configure it as the master If there are two IDE devices on a single cable make sure that the tape drive is configured as the slave Configure the other device as the master 46 Tape drive Your computer does not recognize your new SCSI tape drive or other SCSI devices m Make sure that you have correctly installed the Seagate Backup Exec software m Make sure that all cables are attached securely m Check the SCSI ID of each device in the SCSI chain to make sure that no two devices have the same ID number the controller is usually ID 7 and the bootable hard drive is usually ID 0 m Make sure that SCSI termination is set correctly for each SCSI device Termination should be enabled for SCSI devices at each end of the SCSI chain All other SCSI devices must have termination disabled m Make sure that you are using the latest drivers for your SCSI host adapter and operating system Contact the manufacturer of your SCSI host adapter for driver information 47 Chapter 4 Troubleshooting Getting technical support If none of these solutions resolve your drive problems contact Gateway Technical Support for further assistance For information about the different methods for contacting Gateway Technical Support see the user s guide that came with your computer 48 Safety Ss bac and Legal In
27. may require you to remove the computer case cover Follow Preventing static electricity discharge on page 3 when working inside your computer The green LED does not turn on m Make sure that your computer is receiving power m Make sure that the power cable connection to the flash memory drive is secure m Make sure that there is a flash memory card in the drive The green LED blinks on and off The green LED lets you know that you have inserted your flash memory card into the flash memory drive correctly After you insert the memory card into the drive slot the green LED next to the drive slot blinks on and off several times When the memory drive recognizes the memory card the LED stays on The green LED blinks on and off as data is read from and written to a memory card Camera gives an error message after formatting a 64 MB or larger memory card in Windows XP Windows XP automatically selects FAT32 when formatting memory cards larger than 64 MB However most memory cards use FAT12 FAT16 or other proprietary formats Reformat the memory card in the camera or other device that you use the card in MP3 player cannot read music files on memory card Some MP3 players use a proprietary file format that Windows XP does not support Instead of copying files from your computer to the memory card connect the MP3 player to the computer and use the software that was included with the player to upload the songs to the player
28. mination A label on the drive shows which jumper pin position corresponds to which setting Diskette drives do not have a jumper block m Analog audio connector If your drive is a CD or DVD drive it may have an analog audio connector m Digital audio connector If your drive is a CD or DVD drive it may have a digital audio connector Flash memory drives Data cable connector Data cable Power Front panel USB ports connector m Data cable connector Connect the front panel USB data cable to the data cable connector m Data cable Connect the flash memory drive s data cable to the Front Panel USB connector on your system board m Power connector The large type power supply connectors are keyed so that they attach only one way www gateway com 15 Chapter 3 Installing a New Drive Configuring the new IDE drive 16 You can configure CD DVD diskette and Zip drives as bootable drives You can use bootable drives to start up boot your computer with special bootable media such as a system diskette a diskette that contains operating system files Your system board may contain as many as three controllers where the wide ribbon cables attach to the main system board or a host adapter add in card One controller is for the diskette drive Two are for IDE drives One of the IDE controllers is the primary controller and the other is the secondary controller Each IDE controller can contain two devices a master device
29. or plug is installed n 22 Installing a drive Installing a drive This section tells you how to install the drive and how to attach the cables Bi To install a drive 1 Slide the drive into the bay and secure the drive in the drive bay by following the instructions in your computer user s guide 2 If your drive is a CD or DVD drive connect the audio cable Important If you are adding a recordable CD or DVD drive to your computer and the audio cable is attached to your other CD or DVD drive you can remove the audio cable from your other drive and attach it to your new drive 3 Connect any unused power cable to the power supply connector on the drive Use a large power connector for CD DVD flash memory Zip and tape drives and use a smaller power connector for diskette drives If you do not have enough power connectors disconnect a power cable from one of your drives and place the Y adapter power cable that came with the new drive on the end of the existing power cable to make two power connectors www gateway com 23 Chapter 3 Installing a New Drive 4 if you are installing a CD DVD diskette tape or Zip drive connect the data cable to the back of the drive Be careful not to force the cable connector or bend any of the pins Follow the data cable from the connection on the drive to the other end of the cable Make sure that the cable is connected securely to the data cable connector on the main system boar
30. our computer to open the BIOS Setup utility Some older computer models require you to press F1 instead 2 Press the right arrow key to open the Advanced menu then set the master and slave settings for the Primary and Secondary PCI IDE Interface to Auto Configured Navigate among the menus and selections by pressing the arrow keys Change selection values by pressing or 3 If you want to start boot from your drive go to the next step Otherwise go to Step 8 4 if your computer uses a Phoenix BIOS press the right arrow key to open the Boot Options menu OR If your computer uses an AMI BIOS configure each device independently from the Main menu Configuring the BIOS 5 Specify which devices you want to boot from and in which order m To specify your 3 5 inch 1 44 MB diskette drive select Floppy m To specify the Zip drive select Floptical if your computer is running AMI BIOS or select lomega Zip if your computer is running Phoenix BIOS 6 If your BIOS contains the option Removable Devices set the boot order for your multiple drives then press ESC 7 If you removed the 3 5 inch diskette drive and did not replace it go to the next step Otherwise go to Step 10 8 Press the right arrow key to display the Advanced menu then press ENTER to open the Peripheral Configuration menu 9 set Floppy Disk Controller to Disabled then press ESC 10 Press the F10 key then press ENTER m If you installed a disket
31. pens 2 Click Double click the Add Remove Programs icon The Add Remove Programs dialog box opens 3 If you are uninstalling drive software in Windows XP or Windows 2000 scroll down the list of installed software then click lomega Software Zip drive or Backup Exec tape drive OR If you are uninstalling drive software in Windows Me Windows 98 or Windows NT 4 0 click the Install Uninstall tab scroll down the list of installed software then click lomega Software Zip drive or Backup Exec tape drive Removing drive software 4 Click Add Remove or Remove and follow the on screen instructions If you are asked to remove any shared files click No These files may be needed by other programs 5 When the removal is complete shut down Windows and turn off your computer n Chapter 2 Removing an Existing Drive Removing the drive pi To remove the existing drive 1 Turn off your computer then remove the computer case cover following the static electricity precautions on page 3 See the documentation that came with your computer for instructions on removing your computer case cover 2 If you are removing a CD or DVD drive disconnect the audio cable by pressing down on the locking tab as you pull the cable out of the audio connector Make sure that you pull the connector not the cable 3 ft you are removing a CD DVD diskette tape or Zip drive disconnect the wide flat ribbon data cable from the drive
32. r the correct settings www gateway com Configuring the new IDE drive D To set the jumpers for an IDE drive 1 Look at the jumper label to find the jumpers for setting a master a slave or a cable select drive The label is either a sticker on the drive or it is printed directly on the drive 2 If both of the drives and the IDE data cable support cable select set the jumpers for the drives as cable select IDE data cables that support cable select should be labeled CS Cable select makes the drive in the middle of the cable the slave and the drive at the end of the cable the master OR If both drives do not support cable select go to the next step 3 If the drive is in the middle of the IDE data cable and you are going to configure your drive as the slave drive set the jumpers as Slave A If Slave A is not an option set the jumpers as Slave OR If the drive is at the end of the IDE data cable and you are going to configure your drive as the master drive set the jumpers as Master A If Master A is not an option set the jumpers as Master n 19 Chapter 3 Installing a New Drive Configuring the new SCSI drive If your computer contains SCSI devices they are connected to a SCSI host adapter add in card To configure SCSI devices correctly on the SCSI cable you must designate terminate the ends of the chain and determine the order of the links IDs between the ends of the SCSI chain Last SCSI device
33. rk area Preventing static electricity discharge The components inside your computer are extremely sensitive to static electricity also known as electrostatic discharge ESD Warning ESD can permanently damage electrostatic discharge sensitive components in your computer Prevent ESD damage by following ESD guidelines every time you open the computer case Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your computer and unplug the power cord and modem and network cables before opening the case Before opening the computer case follow these guidelines Turn off your computer Wear a grounding wrist strap available at most electronics stores and attach it to a bare metal part of your computer Warning To prevent risk of electric shock do not insert any object into the vent holes of the power supply Touch a bare metal surface on the back of the computer Unplug the power cord and the modem and network cables Before working with computer components follow these guidelines Avoid static causing surfaces such as carpeted floors plastic and packing foam Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold expansion cards by their edges or their metal mounting brackets Avoid touching the edge connectors and compon
34. stalled a Zip drive and want it to be bootable go to Configuring the BIOS on page 28 If you do not want the Zip drive to be bootable go to Installing Zip drive software on page 30 If you installed a Seagate tape drive go to Installing Seagate tape drive software on page 31 27 Chapter 3 Installing a New Drive Configuring the BIOS If you are installing a SCSI drive you do not need to configure the BIOS The installation is complete A boot drive is a drive that can be used to start your computer If you have multiple boot drives you can specify their boot order For example setting a diskette drive as a first boot device and setting a Zip drive as a second boot device specifies that your computer first checks the diskette drive for a diskette containing computer startup files then it checks the Zip drive for a disk containing computer startup files If it fails to find either it continues to start from the hard drive Older computers may not have boot support for some drives If your computer does not support all drives those drives will not be available in the boot device section of the BIOS so you must update your BIOS For more information see your computer user s guide After you install your drive open the BIOS Setup utility and make sure that the computer recognizes your drive and that the boot order of your computer is correct gt To configure the BIOS 28 1 Press F2 while restarting y
35. te CD or DVD drive the installation is complete m If you installed a Zip drive go to Installing Zip drive software on page 30 m Ifyou installed a Seagate tape drive go to Installing Seagate tape drive software on page 31 29 Chapter 3 Installing a New Drive Installing Zip drive software If you installed a Zip drive you need to install additional software Use the Iomegaware CD to install your Zip drive software Important If you are installing in Windows NT 4 0 Service Pack 4 or greater is required for Zip compatibility You must have administrator privileges for your local computer to install the Zip drive software and to run the ToolsNT utilities If you reinstall Windows NT 4 0 you may need to reinstall the Zip drive software pi To install the Zip drive software 30 1 2 3 mg Start your computer Insert the lomegaWare CD into your computer s CD or DVD drive If the lomega setup program starts automatically go to Step 7 OR If the lomega setup program does not start automatically go to the next step In Windows XP click Start then click My Computer The My Computer window opens OR In Windows Me Windows 2000 Windows 98 or Windows NT 4 0 double click the My Computer icon The My Computer window opens Click Double click the CD or DVD drive letter usually D or E The CD or DVD drive window opens Double click Setup exe Install the software by following th
36. that you are replacing Make sure that you pull the connector not the cable Note the orientation of the red striped edge of the data cable You will attach the data cable to your new drive using the same orientation Go to Step 6 OR If you are removing a flash memory drive go to the next step 8 www gateway com Removing the drive Disconnect the front panel USB round data cable from the back of the flash memory drive Make sure that you pull the connector not the cable Note the orientation of the connector You will attach the data cable to your new drive using the same orientation Chapter 2 Removing an Existing Drive 5 Disconnect the flash memory drive s round data cable from the system board Make sure that you pull the connector not the cable Note the orientation of the connector You will attach the data cable from your new drive using the same orientation 10 Removing the drive 6 Disconnect the power cable from the back of the drive Make sure that you pull the connector not the cable Move the connector slightly side to side if necessary to disconnect the cable 7 See the documentation that came with your computer for instructions on sliding the drive out of the computer case 8 If this drive is a replacement for a failed drive follow the instructions on the return form to send the old drive back to Gateway for credit n www gateway com 11 Chapter 2 Removing an Existing Drive 1
37. the cable and press it firmly back in place the same way you took it off 4 Trace the cable to its connector on the system board Unplug the cable pull the connector not the cable then plug it back in making sure that it fits securely into the keyed connector 5 Replace the computer case cover reconnect the cables then restart your computer Try to start from a system diskette and try to format a diskette For more information see To format a diskette on page 37 6 If you are still unable to start from a system diskette or format a diskette shut down your computer then open the computer case cover 7 Pull the power cable off the back of the drive pull the connector not the cable 8 Replace it with another available power cable that is the same size as the one originally on the drive 9 Replace the computer case cover reconnect the cables then restart your computer Try to start from a system diskette and try to format a diskette For more information see To format a diskette on page 37 n 39 Chapter 4 Troubleshooting 40 m If you have recently added any hardware to the computer such as a tape backup unit sound card scanner or network card try removing these items from the computer one at a time Each time you remove an item try to start your computer using a system diskette or try to format a diskette If the diskette drive works it is possible the hardware that was added may be confli
38. wn to the State of California to cause cancer and or birth defects or reproductive harm 51 Appendix A Safety Regulatory and Legal Information Notices Copyright 2003 Gateway Inc All Rights Reserved 14303 Gateway Place Poway CA 92064 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from Gateway The information in this manual has been carefully checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions Gateway may improve and or change products described in this publication at any time Due to continuing system improvements Gateway is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the Gateway Web site at www gateway com In no event will Gateway be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments 1 800 GATEWAY ActiveCPR ALR AnyKey black and white spot design CrystalS
39. y computer components 35 Chapter 4 Troubleshooting 36 Audio CD does not produce sound m Make sure that the CD label is facing up then try again m Some CDs have copy protection software You may not be able to play these CDs on your computer m If you have two CD drives try the other drive Check the speaker cables Make sure that they are connected correctly and securely m Make sure that the volume controls are turned up For more information about volume controls see the documentation that came with your computer m Make sure that mute controls are turned off For more information about volume controls see the documentation that came with your computer m Shut down and restart your computer Clean the CD A DVD movie will not play m Make sure that the label is facing up then try again m Shut down and restart your computer m Clean the DVD DVDs and drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution To be able to play a DVD the disc s regional code and your DVD drive s regional code must match The regional code on your DVD drive is determined by your computer s delivery address The regional code for the disc is on the disc disc documentation or packaging The regional code for the United States and Canada is 1 and the regional code for Mexico is 4 If the DVD movie does not play the disc s regional code and your regional code may not
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