Franklin U600 Computer Drive User Manual
Contents
1. After double clicking the Broadband2Go icon the Virgin Mobile Splash page will appear DI Franklin Wireless 16 Broadband2Go will then open the Broadband Networks window as shown below for activation session Tools Options Help il hc X3 g dum tu uS Activate Device not activated 00 00 00 Al eill TES Franklin Wireless PA xg Franklin Wireless Follow the instructions below to activate your Broadband2Go device if it has not already been activated Depending on your account or how and where you purchased your device it may be ready to use or you may need to activate it on your Virgin Mobile account Before you begin please disable any pop up blocker on your web browser You will also want to make sure your firewall is enabled to allow access to www1 virginmobileusa com 1 Select Activate on the Broadband2Go connection manager to activate your device 2 You Will be re directed to the Virgin Mobile activation and account portal Please wait a few moments for this to occur 3 After the Virgin Mobile portal opens you will have 3 options to select for your new device Please choose the option that applies to you and select Next 4 Follow the prompts to create your Broadband2Go account This will include entering your personal and payment information 5 Make sure you write down your account information MDN MSID This information will be needed to program the modem in the next step 6 To prog2. 2013007713 Yes LIGDO 33 Appendix 1 LED Operation Your device has LED lights that indicate the following details 4G LED Color Left 3G LED Color Right LED Colors LED Status 3G Enabled 3G in service and Stand by Ready to Connect Power ON Boot and Reset OFF 3G out of service or is still acquiring service Flash every 1sec 3G CDMA No service Flash every 1sec 3G Data Connected Active Flash every 0 2sec 3G Data Connected Dormant Flash every 3sec 4G Enabled 4G in service and no activity OFF OFF m Ready to connect 4G 4G out of service or is still acquiring ON EE m service 4G Error condition OFF um Flash a Firmware Web browser interface update Flash by Data 4G Data Connected Active OFF m Speed 4G Data Connected EN EN OFF OFF No Data activity Idle Mode 4G Data Shout Down Mode OFF OFF E EN For Power Saving 34 Appendix 2 CARE AND MAINTENANCE Your device should always be treated with care The suggestions below will help you protect your warranty coverage a Keep the device dry Precipitation humidity and all types of liquids or moisture can contain minerals that will corrode electronic circuits b Do not use or store the device in dusty dirty areas Its moving parts and electronic components can be damaged c Do not store the device in hot areas High temperatures can shorten the life of
3. clicking Connect Once connected the Connect button will change to Disconnect Simply click Disconnect to end your current connection To connect to any other network shown select the network then click Connect session Tools Options Help Connect 00 00 00 19 session Tools Options Help Fal BroadDandzGo 30 Disconnect Connected Cile 00 00 25 iil AGATA X3 Franklin Wireless The Status Bar Information regarding your current network connection can be seen in the Status Bar at the bottom of the Broadband2Go interface Status information will be displayed at the bottom during the connection process as well as connected disconnected states When the device is not connected the status text in the lower left corner will display Disconnected for the currently selected network The timer will display the current connected time Once connected the status text will display Connected and the timer will initialize Using the Data Connection By default the Broadband2Go connection manager enables the software for data connections If your connection fails when you try to connect please try to reconnect 20 Using Virgin Mobile Broadband2Go There are several menus within the connection manager The Session Menu The Tools Menu The Options Menu The Help Menu Additional Features The Session Menu The Session Menu allows you to connect to networks disconnect from networks enable Airplane Mode and exit the a
4. electronic devices damage batteries and warp or melt certain plastics d Do not store the device in cold areas When the device returns to its normal temperature moisture can form inside the device and damage electronic circuit boards e Do not attempt to disassemble the device f Do not drop knock or shake the device Rough handling can break the internal circuit boards and mechanics g Do not use harsh chemicals cleaning solvents or strong detergents to clean the device h Do not paint the device Paint can clog the moving parts and prevent proper operation i Only use an approved replacement antenna Unauthorized antennas modifications or attachments could damage the device and may violate regulations governing radio devices All of the above suggestions apply equally to your device or any enhancement If the device is not working properly take it to the nearest authorized service facility for service 35 Appendix 3 SAR INFORMATION THIS MODEL PHONE MEETS THE GOVERNMENT S REQUIREMENTS FOR EXPOSURE TO RADIO WAVES Your wireless phone is a radio transmitter and receiver It is designed and manufactured not to exceed the emission limits for exposure to radiofrequency RF energy set by the Federal Communications Commission of the U S Government These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population The guidelines are based on standards that were deve
5. the government requirement for safe exposure The FCC has granted an Equipment Authorization for this model phone with all reported SAR levels evaluated as in compliance with the FCC RF exposure guidelines SAR information on this model phone is on file with the FCC and can be found under the Display Grant section of http www fcc gov oet fccid after searching on FCC ID XHG U600 Additional information on Specific Absorption Rates SAR can be found on the Cellular Telecommunications Industry Association CTIA web site at http www wow com com In the United States and Canada the SAR limit for mobile phones used by the public is 1 6 watts kg W kg averaged over one gram of tissue The standard incorporates a substantial margin of safety to give additional protection for the public and to account for any variations in measuremenis 36 Appendix 4 SAFETY INFORMATION SAFETY INFORMATION FOR FIXED WIRELESS TERMINALS POTENTIALLY EXPLOSIVE ATMOSPHERES Turn your phone OFF when in any area with a potentially explosive atmosphere and obey all signs and instructions Sparks in such areas could cauls e an explosion or fire resulting in bodily injury or even death INTERFERENCE TO MEDICAL DIVICES Certain electronic equipment may be shielded against RF signal from you wire less phone Pacemakers Hearing Aids and so on Turn your phone OFF in health c are facilities when any regulations posted in these areas instruct you to do so RF signals may affe
6. the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet of a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for assistance Changes or modification not expressly approved by the party responsible for Compliance could void the user s authority to operate the equipment Connecting of peripherals requires the use of grounded shielded signal cables 38
7. 1389 6 0 45 0 bece3301 6600 66 2 00 00 02 6f ee 89 2 3 00 00 02 26 WiMAX Info Network Displays all 4G network information WiMAX Info Network Properties IP Address 174 155 102 78 Gateway 174 155 102 1 DNS Server 68 28 82 91 DHCP Server 68 28 81 92 session Tools Options Help Mobile Info WIMAX Info 46 Scan Now Connect Switch to 4G yi T Franklin Wireless 4G Scan Now Scans the 4G network Switch to 4G Switches the network to 4G if on 3G Switch to 3G Switches the network to 3G if on 4G 27 The Options Menu The Options menu provides several tabs where you can customize your preferences Preferences Language Program Modem Preferences From this menu you can set your General options connection Options and search for Updates session Tools Options Help Preferences x Language Disconnected E Program Modem 143 Franklin Wireless Starting Options F Run Connection Manager at Startup Show Splash Window CD Minimize Application into Tray e By selecting Run Connection Manager at Startup Broadband2Go will start automatically when your computer starts Mac Win e Selecting Show Splash Window will display the splash screen when Broadband2Go starts 28 e Selecting Minimize Application into Tray will send the connection manager to the Windows task bar To restore the application click on the Broadband2Go tray icon
8. BROADBAND2GO User Manual D Franklin Wireless To activate see page 16 Table of Contents Tabpliortconiehb arr i MM NE Tu 2 TOU SN EE S 2 Manage Your PC COUN MERERETUR 2 I ce Ce 2 Yo Device ata GlaNCE ra 2 Manage YoUr ioco M 3 WOOF DCG NOCT 3 Installation and Setup for Broadband2Go WINdOWS 4 Installation and Setup for Broadband2Go Mac 9 Starting Broadband2Q0 rL 15 CIV ALC TOUN DOVICO a 16 Using the Broadband2Go Connection Manager 19 Connecung Meat a INCL 19 PVG 5 URIS BA 20 Using the Data Soncini e ri 20 Using Virgin Mobile Broadband2QGo MR RE To oT 21 The Session MenU 21 TnS POO MONU cerro 23 VODIC I O erener Eea EER 23 lined e E aaa 26 TAS COO TS MENU nare i Riti 28 gi i ice cc E 28 The Help CTI rEE 31 Append AM PM s B er ijo enaa oe eee 34 Appendix 2 CARE AND MAINTENANCE 35 Appendix 3 SARINFORVNAEO Micra 36 Appendix 4 SAFETY INFORMATION iii of Appendix 5 U S Federal Communications Interference Statement 38 TOC Get Started This section gives you all the information you need to set up your device and V
9. Language Program Modem 30 The Program Modem window allows you to program the phone number MDN and MSID into the USB Modem You will obtain this information from the Virgin Mobile website when you sign up for or transfer service MEID 270113179200285184 A1000010045A00 MON ACCOUNT gooo000000 MSID poo0000000 The Helo Menu The Help menu provides additional information on the Broadband2Go connection manager and the ability to quickly check for software updates session Tools Options Help Contents Check for Updates Check for Firmware updates About ta Franklin Wireless 31 Contents Contents provides you with an embedded copy of this User Guide Heo 2To4 A A Contents Search a bookmarks RCA CM Help i Franklin Wireless Pora activar consulta fo poping 16 Check for Updates Check for Updates allows you to check for the latest connection manager version available Check for Firmware Updates allows you to check for the latest device firmware version available session Tools Options Help Contents Check for Updates Check for Firmware updates About 19 Franklin Wireless 32 About About Displays Broadband2Go device and connection manager information Broadband2Go for Virgin Mobile version 1 0 build 418 Protocol version 2 3 433 1053 270113179200270449 A1000010042071 128 16717964 B FF18BC
10. and select Open Option e Selecting Auto Connect will allow Broadband2Go to connect to the first available network 3G or 4G e 4G Preferred Connects to a 4G network first if one is available e 3G Preferred Connects to a 3G network first if one is available e 4G Only Connects only to a 4G network e 3G Only Connects only to a 4G network e lf you are not in or don t have 4G coverage you can save power by selecting 3G Only Updates This feature allows the Broadband2Go connection manager to check for software updates Updates can be set occur Automatically or Manually ved Preferences 29 e Selecting Manually allows you to check for software updates by clicking Update Now e Automatically allows the software to check for updates on a Daily Weekly or Monthly basis as long as the application is running and you are connected to the Internet Language You can choose between English and Spanish for your device session Tools Options Help Preferences ee Language Program Modem Disconnected E D selecting Spanish will change your Broadband2Go connection manager language oesi n Herramientas Opciones Ayuda Tull keti Pa L RESI oH im zd Connect Desconectado EVDOI 00 00 00 Program Modem Clicking Program Modem opens a dialogue box which enables you to program your device session Tools Oy Preferences
11. ation is done Are you sure you want to install the software now 11 9 The installation process begins and will display a progress bar on the setup process uw arum 5 pee SP a wa AWC Installing Broadband2Go Setup v1 0 build 418 Introduction Read Me Destination Installation ype X installa Installing Broadband2Go Setup e Sumndiin sanguigni Writing files 43 complete d f GoBack Continue gt 12 10 After installation is complete please select Restart to complete the setup process w Install Broadband2Go Setup v1 0 build 418 installation completed successfully Introduction E V A Read Me V Destination Select Installation Type Y Installation Install Succeeded Summary The software was successfully installed Click Restart to finish installing the software 11 After your Mac restarts the Broadband2Go connection manager will open and complete the driver install process Session Tools Options Help Tul Broadband 2C6o 4C Activate Device not activated 00 00 00 13 12 You will be prompted to validate the Network Preferences Mac OS 10 5 10 6 A new network interface has been detected The USB Ethernet en37 network interface has not been set up To set up this interface open Network Preferences Cancel Network Preferences 14 13 The device drivers will be instal
12. ct improperly installed or inadequately shielded electronic system in motor vehicles EXPOSURE TO RF ENERGY Use only the supplied or an approved replacement antenna Do not touch the antenna unnecessarily when the phone is in use Do not move the antenna close to or couching any exposed part of the body when making a call NEAR BODY OPERATION this device was tested for typical near body operations with the back of the phone kept 0 5 cm from the body To maintain compliance with FCC RF exposure requirements it must have a minimum distance including the antenna of 0 5 cm from the body during normal operation 3 Appendix 5 U S Federal Communications Interference Statement U S FEDERAL COMMUNICATIONS COMMISSION RADIO FREQUENCY INTERFERENCE STATEMENT INFORMATION TO THE USER NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful Interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if Not installed and used in accordance with the instructions may cause harmful Interference to radio communications However there is no guarantee that interference will not occur in a particular Installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on
13. ction Read Me e Destinatior It is recommended that you close all other applications before continuing 9 Installation T Yr Click Continue to continue or Go Back to previous step Installation e Sumn vem set w Lag lhi 6 The Read Me window will show information about the software being installed please review and select Continue Important Information tedadi Broadband2Go Read Me pone Installation inati Broadband2Go will be installed in the Destinatio lao dius Installagor Software Release Note 6 Sum a SSSSEE NR sos sn OE UE OE OD IE OE UB UB OD UE OD IDE ID EE OD ED OE OD OE OE En OS Project Name Broadband2Co tm Release Date Base Version 1 0 build 418 Release Version 1 0 build 418 Purpose Production Release to End User Version 1 0 build 418 a Installation D 7 Please select the install destination and type of install and then select Install Standard Install on Macintosh HD Introduction Read Me This will take 18 1 MB of space on your computer Destination Click Install to perform a standard installation of e Installation vile this software on the volume Macintosh HD Installa Summ unii a 8 You Mac computer will require a restart after installation is complete You can select Cancel or Continue Installation Installing this software requires you to restart your computer when the install
14. he Broadband2Go software on Windows 7 Vista and XP Note Important If you have inserted the device properly Windows will inform you that it has found new hardware Wait until Windows completes the Found New Hardware task It is normal to hear a short beep each time you insert or remove the device It is an audible notification that your computer recognizes the new hardware Make sure to complete the ejection process before removing the device If you remove the device improperly the modem may be damaged Turn on your computer and close all applications Ensure that you have administration rights on your computer to install the device drivers and software Close or disable any virus protection software to allow installation of the drivers and software Insert the Broadband2Go device into an available USB port Follow the on screen instructions to install the Connection Manager software and device drivers Click Install Run Broadband2Go if prompted by Windows At the User Account Control screen select Allow on Windows Vista or Yes on Windows 7 If the Broadband2Go installation wizard doesn t launch automatically try this e Double click on My Computer e Broadband2Go should appear as a separate drive If it does not appear try re inserting the device into a different USB port e Right click the Broadband2Go icon and choose Open or Explore e Double click on start exe e The Windows Installer shou
15. irgin Mobile Broadband2Go service for the first time Your Device at a Glance Manage Your Account Set Up Your Device Your Device at a Glance The following illustration outlines your device s primary external features Device Label 4G LED Light 3G LED Light j j T B c s i B 5 a E am iE mI S i 7 ie css a Q o M FH Manage Your Account Manage your Virgin Mobile account from your computer or any phone Online www virginmobileusa com Access your account information Check your data usage View and pay your bill Enroll in Virgin Mobile online billing and automatic payment Shop for the latest Virgin Mobile phones and devices View available Virgin Mobile service plans and options From Any Phone Virgin Mobile Customer Service Broadband2Go 1 877 877 8443 Set Up Your Device To use the U600 3G 4G USB Stick on your computer you will need to install the Broadband2Go connection manager included in the modem memory and configure the device Please see the next section for more information on software installation and device configuration Installation and Setup for Broadband2Go Windows Starting Broadband2Go Using Broadband2Go Connecting to the Internet The Status Bar Using the Data Connection Installation and Setup for Broadband2Go Windows This section will guide you through the installation and setup process for t
16. ld launch and begin the installation process 9 The Broadband2Go Setup Wizard will begin Click Next to continue 4 Broadband2Go Welcome to the Broadband2Go Setup Wizard The installer will quide vau through the steps required to install Broadband2Go on your computer WARNING This computer program is protected by copyright law and international treaties Unauthorized duplication or distribution of this program or any portion of it may result in severe civil or criminal penalties and will be prosecuted to the maximum extent possible under the law Cancel 10 You are now ready to select the location on your computer where the Broadband2Go connection manager will be installed It is recommended that you do not modify the default destination Click Next to continue fg Broadband2Go Select Installation Folder The installer will install Broadband Go to the following folder To install in this folder click Next To install ta a different folder enter it below ar click Browse Folder C Program Files 486 W irginM obile Broadband2Go 11 Confirm your software installation by clicking Next During this step the components of the Broadband2Go connection manager are being installed onto your computer Confirm Installation The installer is ready to install Broadband Go on your computer Click Nest to start the installation 12 Installation status will be indicated via the progre
17. led select Apply Location AirPort dr Connected T Status Unknown State The status of your network connection Broadb 2Go 3G 3 cannot be determined Not Connected Bluetooth _ um d 9 Not Connected i Configure Using DHCP Ethernet IP Address Not Connected Subnet Mask PPPoE 2 Not Connected Router e ibia DNS Server Not Connected FireWire CE Search Domains Not Connected _ USB Et t en37 gt No IP Address 4 b lele Starting Broadband2Go Broadband2Go Is a connection manager application for the U600 3G 4G USB Modem which allows you to manage and monitor your Internet connection It has a user friendly interface and is equipped with many useful features to enhance your Internet experience Features e Wireless Wide Area Network WWAN CDMA 1xRTT EVDO WiMax Specific e Configures your PC to use your U600 USB Modem e Creates a Data Connection for your U600 USB Modem 15 e Includes a copy utility which creates wireless copies of your dial up connections if Supported by your device Provides test functionality for WWAN device s e Logs connections used duration of usage and bytes sent and received Activate Your Device If not already open double click the Broadband2Go icon on your desktop or click on the Windows Start menu and select VirginMobile gt Broadband2Go from the list of programs On Mac select Applications gt Broadband2Go Broadband2Ga
18. loped by independent scientific organizations through periodic and thorough evaluation of scientific studies The standards include a substantial safety margin designed to assure the safety of all persons regardless of age and health The exposure standard for wireless mobile phones employs a unit of measurement known as the Specific Absorption Rate or SAR The SAR limit set by the FCC is 1 6 W kg Tests for SAR are conducted with the phone transmitting at its highest certified power level in all tested frequency bands Although the SAR is determined at the highest certified power level the actual SAR level of the phone while operating can be well below the maximum value This is because the phone is designed to operate at multiple power levels so as to use only the power required to reach the network In general the closer you are to a wireless base station antenna the lower the power output Before a phone model is available for sale to the public it must be tested and certified to the FCC that it does not exceed the limit established by the government adopted requirement for safe exposure The tests are performed in positions and locations e g at the ear and worn on the body as required by the FCC for each model The highest SAR value for this model modem when tested for use near the body as described in this user guide is 1 18 W Kg While there may be differences between the SAR levels of various phones and at various positions they all meet
19. pplication session Tools Options Help Enable Airplane Mode Connect Connect Disconnected COMA Tx 00 00 00 21 Note the menu toggles to Disable Airplane Mode once it has been enabled Click Disable Airplane Mode see graphic below ession Tools Options Disable Airplane Mode Connect session Tools Options Help al Broadband2G Connect Disconnected 00 00 00 22 The Tools Menu The Tools menu provides technical features for your device Mobile Info WiMAX Info Mobile Info Clicking on Mobile Info displays the 3G device and network information Session Tools Options Mobile Info Fall Mil AG Scan Now Connect Mien switch to 4G OO 00 00 Ro BRIT iJ Franklin Wireless 23 Mobile Info Device Displays all 3G device information W600 EVDO Modem ugg COMA Q6085B 4390 N5 2 1 92 598 P 3 0 24 Mobile Info Network Displays all 3G network information MIP error Signal strength dBm IP address Gateway address Workmode 25 WIMAX Info Clicking on WiMAX Info displays the 4G device and network information session Tools Options Help Mobile Info WIMAX Info 4G Scan Now Connect Switch to 3G MAC Address Library Version Firmware Version Driver Version BaseBand Chip RF Chip RSSI CINR BSID Tx Power PreambleIndex NAP ID 199 Franklin Wireless f4 63 49 05 1a b2 6 0 56 6 0
20. ram the modem open the Broadband2Go connection manager 17 7 From the main menu select Options gt Program Modem session Tools Options Help Preferences Fal Language um Devica not arius Program Modem 139 Franklin Wireless 8 Enter your MDN Account and MSID into the matching fields on the Program Modem window and select OK MEID 270113179200270449 A1000010042071 MDN ACCOUNT MSID Tip Do not remove your device from your computer while the device is being activated Removing the device from the computer cancels the activation process 9 Your Broadband2Go device will be programmed and reset for use e o confirm activation navigate to any web page If your device is still not activated or you cannot access the internet contact Virgin Mobile Customer Service at 1 877 877 8443 for assistance 18 Using the Broadband2Go Connection Manager The Broadband2Go connection manager main screen is shown below The connection manager is where you manage your 3G 4G connections The Broadband Networks window displays all of the available network 3G 4G connections At a glance you can see signal strength your current connection state and elapsed time of connection session Tools Options Help Fal Broadb Connect Disconnected 00 00 00 ird p I 1 Fra Metin VI ENEEGS Connecting to the Internet Once your device is properly configured connecting to the Internet is as simple as
21. ss bar Broadband Go is being installed Please walk Eoo 13 Installation is complete select Close to leave the setup program Pomma OO O o Installation Complete Broadband2Go has been successfully installed Click Close to exit 13 Device drivers will be installed on your PC Please wait a few moments for this task to complete t Installing device driver software Click here for status 14 Installation of the Broadband2Go connection manager is now complete A shortcut will automatically be created on your desktop Installation and Setup for Broadband2Go Mac This section will guide you through the installation and setup process for the Broadband2Go software on Mac OS 10 5 10 6 10 7 1 Turn on your computer and close all applications 2 Insert the Broadband2Go device into an available USB port 3 You will be prompted by the Macintosh installer to begin the setup process 000 Broadband2Go DG2 2 6 1 V1 0B418 S x litem Zero KB available Broadband2GoSetup MAC mpkg 4 Double click the Broadband2Go setup package on Mac to begin installation 5 The Mac setup process will initiate the installation select Continue d D T PS e VI na 36 f cati TY CHANT wn a tha 249 dall Ca aL 41 Orr Welcome to the Broadband2Go Setup v1 0 build 418 Installer This will install Broadband2Go Setup v1 0 build 418 on your computer Introdu
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