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Faber 630003949 Ventilation Hood User Manual

1. Step Procedure 1 Open the Top Cover of the Printer by gently grasping the front sides of the Cover and lifting upward The Cover will tilt open from front to back 2 Open the Printhead Assembly by gently pulling up on the assembly s Release Tab and lifting upward Allow the assembly to swing completely open 3 If you observe dust and or other particles laying on the top surface of the Ribbon manually roll it up into the take up roll Occasionally dust may settle on the top surface of the Ribbon and cause print quality problems 4 Use a Printhead Cleaning Pen from the Printer Cleaning Kit or a soft lint free cloth slightly moistened with isopropyl alcohol to wipe dust and other accumulated particles off the surface of the Printhead If using a cloth be extremely careful not to use too much alcohol It must not be allowed to drip into the Printer 5 Once the Printhead is completely dry shut the Printhead Assembly and Top Cover If a streak persists perform the steps in Section Ill Persona C10 M10 ID Card Printer Service Manual Rev 4 0 144 RESTRICTED USE ONLY Fargo Electronics Inc Expanded Printhead Cleaning Perform if you have a streak on the printed output that can t be solved by the Standard Printhead Cleaning procedure To maintain the Printer s high quality of printing this procedure should also be performed approximately every 2 500 prints as part of the Printer s general maintenance
2. Persona C10 M10 ID Card Printer Service Manual Rev 4 0 118 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Power Circuit Board 140302 Refer To Drawing 830179 TTR 20 minutes Step Procedure 1 Unplug the power cord and any external cables from the printer 2 Refer to drawing 8301XX to remove the Screw 130971 Screw 130939 Washer 130949 and Cable Clamp 140013 from the Power Circuit Board Power drawing 830179 3 Lift up on the Backplate guide the Power Circuit Board over the lip of the printer baseplate 4 Place a small piece of tape on each cable write the cable connection location on that tape 5 Remove all of the cables from the Circuit Boards 6 Remove the two Screws 130971 that secure the Print Circuit Board to the two Standoff Screws 140047 7 Use the thumb and index fingers of both hands to carefully pry the Print Circuit Board from the Power Circuit Board 8 Take the two Screws 130971 screws from the heatsink and the two corner Screws 130971 9 Remove the Power Circuit Board from the backplate Note Apply a thin layer of heatsink compound to the back of the heatsink for optimal heat transfer into the backplate when replacing the Power Circuit Board Attach the cables Be sure to calibrate the printer so it functions properly Persona C10 M10 ID Card Printer Service Manual Rev 4 0 119 RESTRICTED USE ONLY Fargo Electronics
3. Step Procedure 1 Unplug the power cord from the printer 2 Remove the three Screws 130938 from the Card Feed Assembly 3 Slide the Retainer Clip from the Card Feed Roller Shaft 4 Disconnect the cable connector from J16 on the Print Circuit Board See Drawing 830145 for specifications 5 Take the Card Feed Assembly from the printer Note Take care to keep the Card Feed Roller Shaft from binding with the casing of the Card Feed Assembly before tightening the three Screws Persona C10 M10 ID Card Printer Service Manual Rev 4 0 128 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Ribbon Drive Assembly 830147 Lr Caution This device is electrostatic sensitive It may be damaged if exposed to static electrical discharges Discharges may be generated by various means such as walking on a carpeted floor Be sure to observe all established Electro Static Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies Always wear an appropriate personal grounding device such as a wrist strap with integral resistor connected to an ESD ground to avoid potential damage At a minimum make positive contact with the bare metal chassis of the printer with the hand before proceeding with the procedure Refer To Drawing 830117 XX TTR 10 minutes Step Procedure 1 Unplug the power cord from the printer 2 Remove the three Screws
4. 2 Remove the ribbon from the printer 3 Detach the print circuit board RIP power boards and backplate from the printer baseplate 4 Remove the two exterior bottom corner Screws from the backplate and the two Screws from each side of the power board 5 Guide the Circuit Board carefully away from the baseplate 6 Rest the circuit board assembly on the back plate the connecting wires should be long enough to accommodate this procedure Keep the bottom side of the power board from touching any bare metal of the printer s chassis Use a piece of masking tape against the edge of the baseplate if necessary 7 Attach the printer Desktop Transformer to a switched power strip turn the power strip off 8 Attach the Desk Top Transformer output cable to the printer See related Safety Messages 9 Locate the J10 connector on the Print Circuit Board Assembly 10 Set the digital volt meter to measure low level dc voltage in the range of 0 01 to 1 00 V dc 11 Attach the black test lead of the meter to the bare metal back plate of the circuit board 12 Touch the red test lead to the lead on the left side on the R35 resistor 13 Turn on the switched power strip to apply power to the printer Persona C10 M10 ID Card Printer Service Manual Rev 4 0 Continued on the next page 106 RESTRICTED USE ONLY Fargo Electronics Inc Calibrating the Ribbon ID Sensor Board Step Procedure 14 Read the voltage at R35 i
5. 7 Turn the printer upright 8 Take off the Rear Pivot Cover 9 Detach the Print Circuit Board fromthe baseplate Do not remove any wire connectors unless indicated 10 Disconnect the cable connector from J18 on the Print Circuit Board 11 Place the printer on the input end 12 Work the cable connector through the opening to the Access Plate area 14 Remove the Magnetic Head Assembly from the printer Persona C10 M10 ID Card Printer Service Manual Rev 4 0 139 RESTRICTED USE ONLY Fargo Electronics Inc Installing the New Magnetic Head Assembly Step Procedure 1 Position the new magnetic head in the Access Plate area 2 Work the cable connector through the opening to the baseplate area 3 Connect the cable connector at J18 on the Print Circuit Board 4 Attach the Print Circuit Board to the baseplate 5 Replace the Rear Pivot Cover 6 Turn the printer upside down 7 Position the two Magnetic Head Spacers if using 30 mil thick cards they can be removed for 10 mil thick cards 8 Remove the plastic cover from the Magnetic Head Assembly 9 Position the Magnetic Head Assembly in place 10 Secure it with the two Screws Persona C10 M10 ID Card Printer Service Manual Rev 4 0 140 RESTRICTED USE ONLY Fargo Electronics Inc Section 7 Maintenance and Cleaning Safety Messages review carefully Symbol Critical Instructions for Safety purposes Danger Failure to fo
6. so the Platen Roller can be removed from the chassis 11 Remove the two Drive Roller Bearings 760343 from the Platen Roller Shaft 12 Guide the Platen Roller through the access opening in the front Sideplate and out of the printer Persona C10 M10 ID Card Printer Service Manual Rev 4 0 135 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Card Input Roller 810262 Refer To Drawing 830118 XX TTR 15 minutes each roller Note The following instructions are for the Card Input Roller near the center of the printer Use appropriate instructions for removing the Left Card Input Roller Step Procedure 1 Unplug the power cord from the printer 2 Take off the Rear Pivot Cover 3 Detach the Print Circuit Board from the chassis Do not remove any wire connectors unless indicated 4 Stand at the front of the Chassis Assembly remove the item remove the Retaining Ring 140048 from the Card Input Roller Shaft 5 Take the Transport Roller Gear 810266 out of the printer Be sure to note that the wide part of the gear hub faces the Sideplate Remember this when reinstalling it 6 Remove the Washer Spring 130951 Be sure to note that the wave of the spring faces the Transport Roller Gear Remember this when reinstalling it 7 Stand at the rear of the Chassis Assembly remove the Retaining Ring 140048 from the Platen Roller Shaft this is necessary for th
7. 1 Use this option to select the Ribbon type option that is appropriate for the type of Ribbon you are using C10 Card Printer Advanced Options SH C10 Card Printer Advanced Document Settings ag Paper Output on Paper Size Std CR 80_54 x 85 6 mm ome Copy Count 1 Copy lin Graphic owe Resolution Normal o Document Options Ribbon Type YMCKO Full Color Resin BlackjOverlay sooo Color Matching K Standard Resin Black El Picture Control Colored Resin a K Premium Resin Black Metallic Resin Scratch OFF Resin Algebraic Y B0 Dye Sub Black Overlay Algebraic M YMCBO Full Color Dye Sub Black Overlay Algebraic CAUNAS Full Color Resin Black Overlay Dye Sub Intensity MCB 0 Resin Heat K 20 Dither Mode Optimized for Graphics Algebraic q Algebraic amp Persona C10 M10 ID Card Printer Service Manual Rev 4 0 55 RESTRICTED USE ONLY Fargo Electronics Inc Selecting from the Ribbon Type options Use the Ribbon Type dropdown menu to select the correct ribbon type Step Procedure 1 Select Ribbon Type under Document options to change the setting 2 Select the correct Print Ribbon Type as shown below Adjust to match the Ribbon Type selection with the Ribbon Type already loaded in the Printer K Standard Resin Black Colored Resin Colored Resin is available in Red Blue Green or White K Premium Resin Black Metallic Resin Metallic Re
8. 60 lt 84 T 37 61 85 U 38 amp 62 gt 86 V 39 63 87 W 40 64 88 X 41 65 A 89 Y 42 66 B 90 Z 43 67 G 91 44 68 D 92 45 69 E 93 46 70 F 94 47 71 G 95 2 48 0 72 H 49 1 73 50 2 74 J 51 3 75 K 52 4 76 L 53 5 77 M 54 6 78 N 55 7 79 O Persona C10 M10 ID Card Printer Service Manual Rev 4 0 RESTRICTED USE ONLY Selecting Smart Clipping Rectangle C10 Card Printer Advanced Options K Panel Graphics Mode No K Panel Only Mode OFF Print Edge to Edge No Rotate 180 Degrees No Overlay Yes Magnetic Encoding Options Magnetic Encoding Mode ISO Encoding Magnetic Track Options Track 1 Track Bit Density 210 Bits per Inch Track LRC Generation Even Parity LRC Track Character Size 7 Bits per Character Track Character Parity Odd Parity Lomo Track Character ASCII Offset SPACE Shift Data to Left No Verify Magnetic Encoding Yes Non Printable Area Setup Persona C10 M10 ID Card Printer Service Manual Rev 4 0 Fargo Electronics Inc RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Disable Printing option Use this option to disable the printing capabilities of the Printer and still allow the Printer to encode cards Step Procedure 1 Select this option e To encode or re encode preprinted cards without wasting additional time effort or printing supplies e To ensure that all encoding instructi
9. emi Fon Parat BorsAsertyewniy BoveFow Pon __ on 16 _ 820135 Left Card Sensor Assembly Assembly Left Card Sensor 1 ema is rare CER 820149 Slotted Sensor Mount Assembly Assembly Slotted Sensor Mount oreo iserarAomnsy Amey twmeny A s Stepper Motor Assembly Assembly Stepper Motor 1 em s aire Aine tiene S we CE 1 worimo WA LED Board Assembly Assembly Board LED 1 emex as Platen Roller Roller Platen 1 emex is C E Tee Me A nee Low Coeralvity Magnetic Head Assembly pa dro o C A E _ Persona C10 M10 ID Card Printer Service Manual Rev 4 0 113 RESTRICTED USE ONLY Reviewing the Drawing Index Drawing Index Drawing Description Final Mechanism Assembly Rear Pivot Cover Assembly Backplate Assembly Upper Imaging Assembly Ribbon Sensor Board Assembly Cleaning Rollers Assembly Front Cover Assembly Front Panel Board Assembly Mechanism Assembly Left Card Sensor Assembly Headlif Motor Assembly Card Feed Assembly Ribbon Drive Assembly Slotted Sensor Mount Assembly Drawing Number 830 1XX 830168 830179 830119 XX 830151 830177 5K1741 839164 830117 XX 839143 830145 820147 839149 Fargo Electronics Inc Drawing Description Lid Sensor Assembly Stepper Motor Assembly Ribbon ID Sensor Board Assembly Chassis Assembly Card Separator Assembly Card Fead Switch Assembly Lower Ribbon Sensor Assembly LED Board Assembly M
10. A peripheral that attaches to a port to act as a key for an installed application The PC is able to run that application only when the dongle is installed Typically it works as a pass through device and is connected in serial to the parallel cable Dot The smallest unit of an image that the Printer is able to produce The smaller the dot see dot pitch the sharper the image Dot pitch A measurement of image sharpness denoting the width of the dots that makes up a pixel The smaller the pitch the sharper the image Download The transfer of a data file from one device to the other over a network or cable typically from the Internet to a PC DPI Dot Per Inch A measurement of the Printer resolution indicating how many dots a Printer can produce in a linear inch DRAM Dynamic Random Access Memory A microchip based volatile memory storage device The Printer uses this to buffer a print job transferred from the PC until the Printer contRoller is able to process the packet Driver Software utility installed in Windows that interfaces an application to rasterize image data and include command codes so the Printer can process the file Duplex Printing Printing on the front and the back of the card Persona C10 M10 ID Card Printer Service Manual Rev 4 0 Continued on the next page 158 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Glossary of Terms cont
11. E B E fin Graphic Resolution Normal Eig Document Options Ribbon Type MCKO Full Color Resin BlackfOverlay Color Matching Algebraic S ar z Picture Controls Default Settings Algebraic Contrast 0 Algebraic Gamma 0 Algebraic Yellow Balance 32 Algebraic Magenta Balance 36 4o Algebraic Cyan Balance 42 So Dye 5ub Intensity YME 0 Resin Heat tki 20 Dither Mode Optimized for Graphics Persona C10 M10 ID Card Printer Service Manual Rev 4 0 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Default Graphic Resolution This is a default selection C10 Card Printer Advanced Options C10 Card Printer Advanced Document Settings i L Paper Qutput n Paper Size Std CR 80 54 x 85 6 mm Copy Count 1 Copy phic poi Resolution Normal EEA Document Options Ribbon Type MCKO Full colori Resin BlackiOverlay Color Matching Algebraic Picture Controls Default Settings Algebraic Contrast 0 Algebraic Gamma O Se Algebraic Yellow Balance 32 Algebraic Magenta Balance 36 Algebraic Cyan Balance 42 Dye Sub Intensity MCB 0 Resin Heat ki 20 Dither Mode Optimized For Graphics Persona C10 M10 ID Card Printer Service Manual Rev 4 0 54 RESTRICTED USE ONLY Fargo Electronics Inc Document Options Step Procedure 1 Use the Device options tab to select options that control the Printer s functions Selecting Ribbon Type Step Procedure
12. Locate the Desk Top Transformer supplied with the system Check that it is properly configured for the power used in the country A Caution No 1 If you have any doubts about the plug configuration or the voltage do not attempt to use the Printer Contact the authorized reseller for information on the correct Transformer Use the Printer only if you are certain that the plug and power rating are correct A Caution No 2 The Transformer is designed for desktop use only Persona C10 M10 ID Card Printer Service Manual Rev 4 0 34 RESTRICTED USE ONLY Fargo Electronics Inc Applying Power continued Step Procedure 2 Plug the DC power plug end of the transformer cord into the Power Input Port on the rear panel of the Printer Note Optional external transformer must be a Listed Class 2 device with an output rating of 16 5 volts and 3 5 amps AC alternating current The alternating current should be between 50 and 60 Hz Plug the AC power plug end of the transformer cord into an available wall outlet Note The wall outlet should be located near the Printer and should be easily accessible Power is automatically applied to the Printer when it is plugged in Press the On Cancel button if you wish to turn the Printer OFF Persona C10 M10 ID Card Printer Service Manual Rev 4 0 35 RESTRICTED USE ONLY Fargo Electronics Inc Printing a Self Test Now that Ribbon and cards are in
13. Rev 4 0 20 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Printer Driver from the Software Installation CD continued Step Procedure 1 Click the Start button point to Settings and select Printers 2 Double click on the Add Printer icon 3 Follow the on screen instructions to begin installation When prompted click on the Have Disk button the Install From Disk window will appear 4 a Click on Browse navigate to the folder containing the Printer Driver files you just downloaded and unzipped and click on OK b Click on OK again to close the Install From Disk window then click on NEXT 5 Follow the remainder of the on screen instructions to complete installation When prompted do not have Windows print a test print since you most likely performed a Printer self test while you were setting up the Printer c Once installed the Driver s icon will appear in the Printers folder Persona C10 M10 ID Card Printer Service Manual Rev 4 0 21 RESTRICTED USE ONLY Fargo Electronics Inc Installing Printer Driver Updates Occasionally new Printer Driver versions are released which have new or updated features Before installing an updated Printer Driver version always delete the existing Printer Driver version from the system Step Procedure 1 To do this select Start Programs and point to the Card Printer folder Then select the Uninstall Printer Driver icon for the specific
14. Selecting the Disable Printing option Selecting the Calibration window Using the Image Placement controls Selecting the Self Test button Selecting Write Direct to Port Printing a Card Section 5 Diagnostic Tools Calibration and Interface Information Safety Messages review carefully Calibrating the Printhead Adjusting the RP1 Potentiometer Aligning the Headlift Sensor Positioning the Headlift Cam Making Mechanical Adjustments to the Printhead Calibrating the Ribbon Sensor Adjusting the RP2 Potentiometer Adjusting the RP2 Potentiometer Calibrating the Left Card Sensor Persona C10 M10 ID Card Printer Service Manual Rev 4 0 RESTRICTED USE ONLY Fargo Electronics Inc Adjusting the RP3 Potentiometer Aligning the Stepper Motor Calibrating the Ribbon ID Sensor Board Calibrating the Ribbon ID Sensor Board Calibrating the Ribbon ID Sensor Board Interfacing Information Centronics type Parallel Interface Section 6 Parts Replacement Safety Messages review carefully Reviewing the Drawing Index Reviewing the Print Circuit Board Cable Connector Locations Replacing the Rear Pivot Cover 830168 Replacing the Front Cover Assembly 830182 02 Replacing the Print Circuit Board 140300 Replacing the Power Circuit Board 140302 Replacing the Printhead Assembly 820102 Replacing the Printhead
15. Sending data to Track 1 82 177 RESTRICTED USE ONLY Sensor 170 Sensor Location and Voltages table 151 Sensor Testing 151 Serial interface 170 Shift Data Left checkbox 78 Shift Data Left option 78 SIMM 170 Simplex 170 Slot Sensor 151 Smart Card 170 SmartGuard 170 SmartGuard 170 Software 171 special 9 16 91 112 141 special precautions 8 49 Spooler 171 Spooling 171 SS Start Sentinel 171 Stacker 171 Start Sentinel SS 81 Stepper Motor 171 String 171 Surface mount 171 Switch box 171 TAC 171 Temp file 171 Test Print button 89 Test print 172 Thermistor 172 Thermocouple 172 Through hole 172 Timeout 172 TOF Top of Form 172 Fargo Electronics Inc Track 172 Track Data Note 82 Track number 1 2 or 3 81 Tracks 1 2 and 3 72 82 troubleshoot the Printer 152 Troubleshooting 172 TrueType TT 172 UltraCard 172 UltraCard III 172 Update 173 UPS Un interruptible Power Supply 173 USB Universal Serial Bus 173 V Verification option 79 Vertical Horizontal adjustment arrows 87 Vertical adjustment 88 Virtual Memory 173 W Wrinkle 173 Y Yellow Magenta and Cyan 60 YMC 173 YMCK 173 YMCKH 56 173 YMCKK 56 174 YMCKO 174 YMCKOK 174 Persona C10 M10 ID Card Printer Service Manual Rev 4 0 178
16. by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharge ESD Instructions while handling cables in or near the Circuit Board and Printhead Assemblies To prevent equipment or media damage always wear an appropriate personal grounding device e g a high quality wrist strap grounded to avoid potential damage To prevent equipment or media damage always remove the Ribbon and Cards from the Printer before making any repairs unless otherwise specified To prevent equipment or media damage take jewelry off of fingers and hands as well as thoroughly clean hands to remove oil and debris before working on the Printer Persona C10 M10 ID Card Printer Service Manual Rev 4 0 16 RESTRICTED USE ONLY Fargo Electronics Inc Introduction Thank you for choosing the color Card Printer This fast compact Printer has been designed to print high quality full color cards from virtually any Windows application program It offers many features which easily allow you to create durable cards complete with high resolution photos graphics text bar codes and more To begin using the Printer please refer to the remainder of this manual This user s manual is the complete step by step guide to efficiently setting up and printi
17. drawing 830131 4 Grasp the front corner of the Cleaning Roller Assembly and lift it from the printer Persona C10 M10 ID Card Printer Service Manual Rev 4 0 124 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Front Panel Board Assembly 830164 Lr Caution This device is electrostatic sensitive It may be damaged if exposed to static electrical discharges Discharges may be generated by various means such as walking on a carpeted floor Be sure to observe all established Electro Static Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies Always wear an appropriate personal grounding device such as a wrist strap with integral resistor connected to an ESD ground to avoid potential damage At a minimum make positive contact with the bare metal chassis of the printer with the hand before proceeding with the procedure Refer To Drawing SK1741 TTR 15 minutes Step Procedure 1 Unplug the power cord from the printer 2 Take the Front Cover Assembly 3 Remove the Screw that secures the Front Panel Board Assembly 830164 to the Front Cover SK1741 4 Lay the Front Cover face down 5 Lift and remove the Front Panel Board Assembly from the Front Cover 6 Remove the two control buttons 771617 are loose remove and set them aside 7 Remove the item Panel Mount Bracket 830384 from the Front Panel Board 8 Re
18. observe all established Electrostatic Discharge ESD Instructions while handling cables in or near the Circuit Board and Printhead Assemblies To prevent equipment or media damage always wear an appropriate personal grounding device e g a high quality wrist strap grounded to avoid potential damage To prevent equipment or media damage always remove the Ribbon and Cards from the Printer before making any repairs unless otherwise specified To prevent equipment or media damage take jewelry off of fingers and hands as well as thoroughly clean hands to remove oil and debris before working on the Printer Persona C10 M10 ID Card Printer Service Manual Rev 4 0 RESTRICTED USE ONLY Fargo Electronics Inc Technical Specifications Term Description Print Method Dye sublimation resin thermal transfer Print Resolution 300 x 300 dpi Print Speed Approximately 40 seconds per full color card Colors Up to 16 7 million or black red blue green and gold spot colors Printing Area Standard CR 80 Card Card Size 3 375L 86mm x 2 125W 54mm Print Area 3 375L 86mm x 2 125W 54mm Accepted Card Width 2 1 to 2 13 W 53mm to 54mmW Accepted Card Length 3 25 to 3 37 L 82mm to 86mmL Accepted Card Thickness 010 to 040 254mm to 1 0mm Card Types PVC or Polyester cards with polished PVC finish Card Capacity Accepts up to 50 standard CR 80 PVC Cards a
19. this turns the switch on 6 Locate the Lid Switch at the top and middle of the printer just to the rear of the Printhead Assembly 7 Use a piece of clear tape to secure the Lid Switch down 8 Disconnect all cables from the back of the printer 9 Place the note pad over the Printhead Assembly to shield the sensor array from light 10 Hold the on line button down 11 Plug in the power cable while continuing to hold the on line button 12 Release from the on line button once the LED lights come on You will notice that one LED will be lit either the on line or the on cancel 13 Locate the RP2 Potentiometer on the right side of the printer through the opening in the middle 14 Use the standard screwdriver to turn the RP2 potentiometer until both LEDs are turned OFF Persona C10 M10 ID Card Printer Service Manual Rev 4 0 101 RESTRICTED USE ONLY Fargo Electronics Inc Adjusting the RP2 Potentiometer Note RP2 has two stops do not turn the screw beyond these stops Once both LEDs are OFF the ribbon sensor calibration is completed Then follow these steps Step Procedure 1 Remove the POWER cable the tape from over the Lid Switch and the note pad 2 Return Switch number one to the OFF position move it towards the front of the printer 3 Replace the ribbon if necessary 4 Close the Top Lid 5 Apply power when ready Persona C10 M10 ID Card Printer Service Manual Rev 4
20. 0 102 RESTRICTED USE ONLY Fargo Electronics Inc Calibrating the Left Card Sensor When this part is moved or replaced the lengthwise print position on cards can be affected This sensor provides the precise position of the cards leading edge as it is presented to the printhead If the position is incorrect it may cause ribbon breakage between the yellow and clear panels of the ribbon Adjusting the RP3 Potentiometer Step Procedure 1 Locate RP3 by finding the three small holes on the right hand side of the printer RP3 is located within the third hole down from the top 2 Install a full color ribbon in the printer 3 Run a self test print 4 Measure the width of the colored bars at each end of the self test print The width of each bar should be close to equal 5 Adjust RP3 counterclockwise in 1 8 turn increments if the green bar on the leading edge appears thinner If the red bar on the trailing edge appears thinner adjust RP3 clockwise in 1 8 turn increments 6 Repeat steps 1 7 until the lines are of equal width Troubleshooting Tips The slots of the Card Sensor may be obscured if the printer behaves as if a card is in the feed path the main stepper motor is activating when power is applied and then the on line light blinks To remove dust or debris from the card sensor use a can of compressed air to blow between the upper and lower portions of the Left Card Sensor Persona C10
21. Connecting the Printer to the Computer Installing the Windows Printer Driver Installing the Printer Driver from the Software Installation CD Installing Printer Driver Updates Downloading Printer Driver files Installing the 32 Bit Print Spooler for Windows 95 98 Loading Ribbon Into The Printer Loading Cards into the Printer Powering up the Printer Applying Power Printing a Self Test Section 3 Troubleshooting the Printer Resolving problems with General Printer Operation Resolving problems with the flashing Online LED light Resolving problems with the flashing On Cancel LED light Resolving problems with Windows 95 98 printing capabilities Resolving problems with Ribbon winding and printing Resolving problems with the Card Jams Resolving problems with the Ribbon Jams Resolving problems related to the Printer stopping or making strange sounds Resolving problems with Ribbon winding and printing Resolving problems with torn or broken Ribbons Resolving problems with streaks in Prints Resolving problems with Print blotches or small voids Resolving problems with pixelated Photos on ID cards Resolving problems with card feeding and Online LED blinking Section 4 Printer Driver Setup Safety Messages review carefully Installing the Printer Driver Using the Color ID Card II Printer Advanced Document Settings Selecting Paper
22. Cover 17 Refer to drawing 8301XX to remove the Screw 130971 Screw 130939 Washer 130949 and Cable Clamp 140013 from the Power Circuit Board Power drawing 830179 18 Lift up on the Backplate guide the Power Circuit Board over the lip of the printer baseplate 19 Locate the cable connections 20 Place a small piece of tape on each cable write the cable connection location on that tape 21 Disconnect the cable connections 22 Take the Printhead Harness Assembly from the printer Persona C10 M10 ID Card Printer Service Manual Rev 4 0 122 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Ribbon Sensor Board Assembly 830151 Lr Caution This device is electrostatic sensitive It may be damaged if exposed to static electrical discharges Discharges may be generated by various means such as walking on a carpeted floor Be sure to observe all established Electro Static Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies Always wear an appropriate personal grounding device such as a wrist strap with integral resistor connected to an ESD ground to avoid potential damage At a minimum make positive contact with the bare metal chassis of the printer with the hand before proceeding with the procedure Sub assembly of the Printhead Harness Assembly 830162 00 Refer To Drawing 830119 XX TTR 15 minutes Step Procedure 1 Unplug the power c
23. Disconnect the cable connection from J8 on the Print Circuit Board 6 Attach a string to the cable connector carefully draw it through the wire path 7 Take the Left Card Sensor Assembly from the printer Note Use the string as a means of guiding the new Left Card Sensor Assembly cable through the printer Persona C10 M10 ID Card Printer Service Manual Rev 4 0 126 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Headlift Motor Assembly 830143 Lr Caution This device is electrostatic sensitive It may be damaged if exposed to static electrical discharges Discharges may be generated by various means such as walking on a carpeted floor Be sure to observe all established Electro Static Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies Always wear an appropriate personal grounding device such as a wrist strap with integral resistor connected to an ESD ground to avoid potential damage At a minimum make positive contact with the bare metal chassis of the printer with the hand before proceeding with the procedure Refer To Drawing 830117 XX TTR 10 minutes Step Procedure 1 Unplug the power cord from the printer 2 Remove the two Screws 130938 from the Headlift Motor Assembly Note The Headlift Motor Assembly is connected to the Headlift Motor Spacer and the Headlift Gear they will be loose once the Headlift Motor Assembly
24. Harness Assembly 830162 00 Replacing the Ribbon Sensor Board Assembly 830151 Replacing the Cleaning Roller Assembly 830177 Replacing the Front Panel Board Assembly 830164 Replacing the Left Card Sensor Assembly 830135 Replacing the Headlift Motor Assembly 830143 Replacing the Card Feed Assembly 830145 Replacing the Ribbon Drive Assembly 830147 Replacing the Slotted Sensor Mount Assembly 830149 Replacing the Lid Sensor Assembly 830150 Replacing the Stepper Motor Assembly 810113 Replacing the Ribbon ID Sensor Board Assembly 763173 2 Replacing the Card Feed Switch Assembly 830136 Replacing the LED Board Assembly 830133 Replacing the Platen Roller 810261 Replacing the Card Input Roller 810262 Replacing the Left Card Input Roller Replacing the Card Feed Roller 810304 Replacing the Magnetic Head Assembly High Coercivity 83019012 or Low Coercivity 83019012 Installing the New Magnetic Head Assembly Section 7 Maintenance and Cleaning Safety Messages review carefully Supplies Required Standard Printhead Cleaning Expanded Printhead Cleaning Cleaning the Printer Case Cleaning the Inside of the Printer Cleaning the Card Feed Rollers Cleaning the Drive Roller Maintaining the Cleaning Rollers Section 8 Packing the C10 M10 Card Printer Section 9 Board Level Diagnostics
25. ID Card Printer Service Manual Rev 4 0 Continued on the next page 155 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Glossary of Terms continued Term Definition Cache A type of memory buffer to store data temporarily used to hold information that is most often exchanged between contRoller and peripheral to expedite data transfer Calibrating A procedure to adjust an electro mechanical device so that it operates within established parameters Cleaning Roller High tack Rollers positioned just after the input Hopper to lift debris off the card as it rolls over it A clean card surface improves print quality CD Compact Disc A 4 75 inch 12 cm optical disk that stores data written too and read from using a laser DMA Direct Memory Access Channels designated within the Windows operating environment that are used for dedicated high speed communication between the PC and the Printer port Centronics A parallel communications interface that has become the standard for connections to Printers designed by the Centronics Corp Coercivity The property of a Magnetic Stripe that indicates the amount of force needed before magnetic saturation measured in Oersted Oe Color matching The process of adjusting color hue saturation and brightness to duplicate a desired color An algorithm within the Driver which adjusts the color balance and provides output with the des
26. If you are using an acceptable video imaging card stock and the Ribbon is still consistently being jammed down into the drive Roller you may need to reposition the Headlift Assembly a Todo this open the Printer s Top Cover do not open the Printhead Assembly b With the Printer powered ON push down both the On Cancel and the on line buttons at the same time c You should then hear the Headlift Assembly rotate and realign itself 3 Review the proper procedures for clearing Ribbon and card jams Persona C10 M10 ID Card Printer Service Manual Rev 4 0 43 RESTRICTED USE ONLY Fargo Electronics Inc Resolving problems with Ribbon winding and printing Step Procedure 1 Gently insert the tip of a small flathead screw Driver into the hole so it fits into the slot of RP2 Slightly rotate RP2 in either direction until both the on line and On Cancel LED s turn OFF Lr Caution RP2 cannot be rotated all the way around It has a stopping point in each direction Do not rotate RP2 beyond these points 2 Once both LED s are OFF Ribbon Sensor calibration is complete 3 Remove the power cable open the Top Cover and flip Switch 1 toward the front of the Printer to turn the switch back OFF Close the Top Cover reconnect the power cable and try the print job again Persona C10 M10 ID Card Printer Service Manual Rev 4 0 44 RESTRICTED USE ONLY Fargo Electronics Inc Resolving problems wit
27. Inc Replacing the Printhead Assembly 820102 Refer To Drawing 830119 XX TTR 5 minutes A Caution If oil or debris makes contact with the Printhead elements wipe the glasscoated area of the printhead immediately with a clean cloth dampened with 99 pure alcohol Step Procedure 1 Unplug the power cord from the printer 2 Raise the Rear Pivot Cover 3 Lift the Head Latch Lever and raise the Upper Imaging Assembly 4 Unscrew the two Thumb Screws 130887 5 Remove the Head Cover Plate 820253 6 Raise the tip of Head Spring 810214 about inch above the Printhead Assembly 820199 7 Grasp the two plastic forks on each side of the Printhead Assembly pivot them upward and release the Head Spring 8 Disconnect the two cables from the printhead Make a note as to how the cables are oriented for installing the replacement Printhead 9 Guide the Printhead Assembly between the sideplates and out of the printer See related Safety Messages Persona C10 M10 ID Card Printer Service Manual Rev 4 0 120 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Printhead Harness Assembly 830162 00 Refer To Drawing 830119 XX TTR 15 minutes Note The Printhead Harness Assembly includes the following cables Data and Power Bus cables for the Printhead Cooling Fan Ribbon Sensor Board Assembly and the Headilift Sensor Switch St
28. M10 Spare Parts List C10 and M10 ID Card Printer Recommended Spare Parts List Effective Date April 2004 For current pricing see http www fargopartner com support_services Persona C10 M10 ID Card Printer Service Manual Rev 4 0 153 RESTRICTED USE ONLY Fargo Electronics Inc Glossary of Terms Term Definition 24 bit color A color depth for an image that uses 8 bits for each color red blue green combining the possible 256 shades to provide a color depth of 16 7 million colors AC Alternating Current An electrical current that reverses its direction at regular intervals typically 50 60 times a second Access Card The card for the SmartGuard security system A cared with embedded electronics that can be removed from the Printer locking the Printer and preventing unauthorized use Adhesion The firm attachment of a material to the card surface confirmed by using the Tape Test pulling an applied piece of adhesive tape Scotch 600 or equivelent off the card at 1 sec in to see if any material is pulled off by the tape Algebraic A type of color matching that takes the colors value of pixels and applies them to an algebraic equation to adjust the levels of hue saturation and brightness ANSI American National Standards Institute The United States Representative to ISO providing standardization for U S Manufactures prior or in addition to acceptance by ISO AS4
29. O Ring 165 OS Operating System 165 Output 165 Output Hopper 165 Overlaminate 166 Overlay 165 Overlay option 68 Oversized Cards 166 Parallel 166 Parallel Port 166 PC Personal Computer 166 PCB Printed Circuit Board 166 Peel 166 Peel Off 166 Peripheral 166 PET 167 Picture Controls tab 61 62 Pinch Roller 167 Pixel 167 Platen 167 PolyGuard Overlaminate 167 Port 167 Portrait 167 Persona C10 M10 ID Card Printer Service Manual Rev 4 0 Fargo Electronics Inc Portrait Landscape or Rotate 180 Degrees 87 Potentiometer 167 Print Drive Stepper 151 Print Driver 167 Print Edge to Edge 66 Print Job 167 Print Server 167 printed image diagram 88 Printer s memory 86 Printhead 168 PRO LX Ribbon Cards 8 Prox Card Encoder 168 PVC 168 Q Queue 168 R RAM Random Access Memory 168 Rasterize 168 Reboot 168 reflective Sensor 151 Registration 168 Resident Font 168 Resin 168 Resolution 169 RFI Radio Frequency Interference 169 RFID Radio Frequency Identification 169 RGB Red Green Blue 169 Ribbon 169 Ribbon 9 16 91 112 141 Ribbon Cards 49 Ribbon cable 169 Ribbon type 55 RibbonTragq 169 RMA number 169 Roller 169 Roller Lift 151 Rotate Image 180 Degrees option 67 RS 232 170 S safety 9 16 91 112 141 safety issues 8 49 Saturation 170 saturation resin text bar codes 62 Self test 170
30. Output Persona C10 M10 ID Card Printer Service Manual Rev 4 0 RESTRICTED USE ONLY Selecting Card Size Fargo Electronics Inc Determining the number of Copies Selecting the Default Graphic Resolution Document Options Selecting Ribbon Type Selecting from the Ribbon Type options Selecting from the Color Matching options Using the Image Controls Controlling the Dye Sub Intensity YMCB Controlling the Resin Heat Using the default Dither Mode Selecting the K Panel Graphics Mode option Selecting K Panel Only 95 99 Selecting the Print Edge to Edge option Selecting the Rotate 180 Degrees option Selecting the Overlay option Using the Magnetic Encoding Options Using the Magnetic Encoding Mode option Selecting the Magnetic Track Options Selecting the Track Bit Density option Selecting the Track LRC Generation option Selecting the Track Character Size option Selecting the Track Character Parity option Selecting the Track Character ASCII Offset option Selecting the Shift Data Left option Selecting the Verify Magnetic Encoding option Reviewing ISO Track Locations Sending Track Information Entering Track Information Reviewing Tracks 1 2 and 3 in Table format Reviewing the Track Data Note Reviewing the ASCII Code and Character Table Selecting Smart Clipping Rectangle
31. Q9001 2000 American National Standard sub title Quality Management Systems Requirements published by the American Society of Quality Quality Press P O Box 3005 Milwaukee Wisconsin 53201 3005 e The ASQ ISO 9000 2000 Handbook editors Charles A Cianfrani Joseph J Tsiakals and John E West Second Edition published by the American Society of Quality Quality Press 600 N Plankinton Avenue Milwaukee Wisconsin 53203 e Juran s Quality Handbook editors Joseph M Juran and A Blanton Godfrey Fifth Edition McGraw Hill Any questions regarding changes corrections updates or enhancements to this document Please contact FARGO Electronics Incorporated Support Services 6533 Flying Cloud Drive Eden Prairie MN 55344 USA 952 941 9470 800 459 5636 FAX 952 941 7836 www fargo com E mail sales fargo com Persona C10 M10 ID Card Printer Service Manual Rev 4 0 RESTRICTED USE ONLY Fargo Electronics Inc Table of Contents Introduction How to use the manual Safety Messages review carefully Section 1 Specifications Safety Messages review carefully Technical Specifications Functional Specifications Printer Components Buttons Hoppers and Cover Printer Components Ribbons and Cards Section 2 Setup and Installation Safety Messages review carefully Introduction Choosing a Good Location About Moisture Condensation Unpacking and Inspection
32. USE ONLY Fargo Electronics Inc Replacing the Card Feed Switch Assembly 830136 Refer To Drawing 830131 Item 12 TTR NA In the unlikely event of failure this cable is not field serviceable Please contact the FARGO Technical Support Group at 952 941 0050 for assistance Replacing the LED Board Assembly 830133 A Caution This device is electrostatic sensitive It may be damaged if exposed to static electrical discharges Discharges may be generated by various means such as walking on a carpeted floor Be sure to observe all established Electro Static Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies Always wear an appropriate personal grounding device such as a wrist strap with integral resistor connected to an ESD ground to avoid potential damage At a minimum make positive contact with the bare metal chassis of the printer with the hand before proceeding with the procedure Sub assembly of 830126 Item 13 Refer To Drawing 830118 XX TTR 15 minutes Step Procedure 1 Unplug the power cord from the printer 2 Take off the Rear Pivot Cover 3 Detach the Print Circuit Board from the chassis Do not remove any wire connectors unless indicated 4 Remove the Screw 130971 that holds the Lower Ribbon Sensor Assembly to the Rear Side Plate Refer to Drawing 830126 5 Disconnect the cable connector from J12 pins 1and 2 on the Print Circuit Boar
33. discrete steps rather than continuously String A sequence of characters that form a line of data Surface mount A method of mounting circuit elements onto the surface of a circuit board attached at solder pads rather than through holes in the board Surge Protector An electronic device placed in serial to the Printer s power supply that prevents damage to the Printer from electronic surges and electrical current that is outside of the normal parameters Switch box An electromechanical device to which a user may connect several peripheral devices to the Parallel Port simultaneously yet using the selector switch to designate the active port TAC Thermal Acceptance Composite cards Card stock produced by laminating sheets of PVC with sheets of PET for better thermal distortion resistance Ultra III cards Temp file A temporary file generated automatically by Windows to store the information for an active document Windows should delete these files when the application is closed Persona C10 M10 ID Card Printer Service Manual Rev 4 0 Continued on the next page 171 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Glossary of Terms continued Term Definition Test print A file stored in or generated through windows that is sent to the Printer to test basic functionality Thermistor An electronic resistor on the printhead with a resistance value that vari
34. floor Be sure to observe all established Electro Static Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies Always wear an appropriate personal grounding device such as a wrist strap with integral resistor connected to an ESD ground to avoid potential damage At a minimum make positive contact with the bare metal chassis of the printer with the hand before proceeding with the procedure Refer To Drawing 830117 XX TTR 15 minutes Step Procedure 1 Unplug the power cord from the printer 2 Take the Front Cover off 3 Remove the Retaining Ring 140009 Use a replacement Retaining Ring when installing the new Ribbon ID Sensor Board Assembly 4 Extract the Right Ribbon Hub 763345 and the Clutch Spacer 760386 off of the Hub Linkage Assembly 810115 5 Move the Ribbon ID Sensor Board Assembly off of the Hub Linkage Assembly Take care not to misplace the Spring it can remain on the Hub Linkage Assembly 6 Disconnect the cable connection from J10 on the Print Circuit Board See Drawing 763173 X for specifications 7 Tie a string to the cable connector and draw the string through the wire path Use the string as a means of routing the the new Ribbon ID Sensor Board Assembly cable through the printer chassis 8 Take the Ribbon ID Sensor Board ASsembly from the printer Persona C10 M10 ID Card Printer Service Manual Rev 4 0 133 RESTRICTED
35. is removed Disconnect the cable connection from J15 on the Print Circuit Board See Drawing 830145 for specifications Take the Headlift Motor Assembly from the printer Note Apply a liberal amount of grease to the teeth of the worm gear when installing the new Headilift Motor Assembly Be sure the dimples of the Headlift Motor Spacer are fitted to the associated openings on the Chassis Assembly Also be sure the end Shafts of the Headlift Gear fit properly into the associated openings in the Chassis Assembly Headlift Motor Spacer and the Headlift Motor Assembly before tightening the two Screws Persona C10 M10 ID Card Printer Service Manual Rev 4 0 127 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Card Feed Assembly 830145 Lr Caution This device is electrostatic sensitive It may be damaged if exposed to static electrical discharges Discharges may be generated by various means such as walking on a carpeted floor Be sure to observe all established Electro Static Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies Always wear an appropriate personal grounding device such as a wrist strap with integral resistor connected to an ESD ground to avoid potential damage At a minimum make positive contact with the bare metal chassis of the printer with the hand before proceeding with the procedure Refer To Drawing 830117 XX TTR 10 minutes
36. or a rotating steel shaft with a rubber cylinder installed at the shaft midpoint for moving cards Persona C10 M10 ID Card Printer Service Manual Rev 4 0 Continued on the next page 169 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Glossary of Terms continued communications Term Definition RS 232 An interface standard established in 1969 by the Electronic Industries Association regarding the connecting of computer peripherals Saturation A measure of the degree of color from gray with the same brightness Self test A pre determined print file used to confirm Printer operation typically sent from the Driver or stored in the Printer s memory Sensor An electro mechanical electro optical device used to indicate a change in state in the Printer such as when a card reaches a certain location Serial The transfer of data one bit at a time and in sequential order using a single wire Serial interface A sub D 9 pin input output port on the Printer used for serial communication with the PC for AS400 operating systems or for e card encoding SIMM Single In Line Memory Module An array of memory chips attached to a printed circuit board that installs in a slot on the main board Simplex Single sided printing SmartGuard An application from Fargo Electronics that allows users to prevent access to the Printer through the use of a personally encoded
37. remove oil and debris before working on the Printer Persona C10 M10 ID Card Printer Service Manual Rev 4 0 49 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Printer Driver Once the appropriate Printer Driver has been installed you will need to set the Driver up with the proper print options Although each of the included Printer Drivers displays the print options in a slightly different format the basic options are the same For this reason this section lists and describes each of the Printer driver options in alphabetical order rather than displaying them in the order in which they appear within any one of the Printer Drivers To open the Printer Driver setup window please refer to the following steps for the specific operating system Step Procedure 1 Windows 95 98 Click the Start button point to Settings and select Printers 2 Windows NT Click on the Card Printer icon with the right mouse button and select Properties 3 Click the Start button point to Settings and select Printers 4 Click on the Card Printer icon with the right mouse button and select Document Defaults 5 Click on the Advanced tab of the Document Settings window Note Most applications allow you to change these same Printer Driver options from their own Print screens This means that you don t have to go back to the main Printer setup window each time you want to change a setting or option in the P
38. rs V4 amp 9 1 we f fff ore o NS N F f io ra lg f a AEE g TP fol of 2 i e F a x py 0 caf iy i V Por 7 a LR sf f 7 A OS 7 wO f f n ias if j _ i H i os ff rf MS Sp ER all ea i T nva Pa AN A Persona C10 M10 ID Card Printer Service Manual Rev 4 0 26 RESTRICTED USE ONLY Fargo Electronics Inc Loading Ribbon Into The Printer continued Step Procedure 3 Open the Top Cover of the Printer by gently grasping the front sides of the Cover and lifting upward The Cover will tilt open from front to back Persona C10 M10 ID Card Printer Service Manual Rev 4 0 RESTRICTED USE ONLY Fargo Electronics Inc Loading Ribbon Into The Printer continued Step Procedure 4 Open the Printhead Assembly by gently pulling up on the assembly s Release Tab and lifting upward Allow the assembly to swing completely open Release Tab Persona C10 M10 ID Card Printer Service Manual Rev 4 0 RESTRICTED USE ONLY Fargo Electronics Inc Loading Ribbon Into The Printer continued Step Procedure 5 a Place the supply end of the Ribbon in between the two black Ribbon Drive Hubs located on the right hand side of the Printer s interior Make certain that the Ribbon is fed from underneath the Ribbon roll Hint The Ribbon Drive Hub nearest you as you are looking into the Printer from the front is spr
39. smart card SmartGuard SmartGuard is a Printer security option that uses a custom access card and a built in reader to restrict Printer access Only a valid access card can enable the Printer to print cards SmartShield This option allows the Printer to print custom security images on the card that reflect under a black or UV light source Smart Card Smart cards have an embedded computer circuit that contains either a memory chip or a microprocessor chip There are several types of smart cards Memory Contact Contactless Hybrid Twin Combi Dual Interface Proximity and Vicinity Persona C10 M10 ID Card Printer Service Manual Rev 4 0 Continued on the next page 170 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Glossary of Terms continued Term Definition Software Instructions saved in computer memory that directs the computer to perform certain tasks and functions Spooler A computer application that allows the spooling of print jobs Spooling Rather than moving a print job directly to the Printer the job is written to the disk so that the user can access the application faster while Windows takes care of printing in the background SS Start Sentinel The character denoting the end of a magnetic data string Stacker The device that moves the finished cards onto the output column ordering them First In First Out Stepper Motor A Motor whose shaft turns in
40. the machine properly Bi directional A communication standard that allows two way data transfer between PC and Printer BIOS Basic The part of the operating system in a computer that handles Input Output System communication between the PC mainboard and its peripherals Typically residing in chip based non volatile memory Bit An abbreviation for binary digital Each bit is an element of information that can have two states off and on Bit map A graphic produced by an array of pixel elements with the color hue brightness and saturation information stored in bits The more bits the more values and thus the greater variety 1 bit color is black and white 8 bit color produces 256 shades of gray and 24 bit color can produce 16 7 million colors Board A term used for the circuit board a hard Mylar plate made of many layers that holds the electronic circuit elements and wire traces Boot up A series of operations that the Printer runs through when power is first applied including a series of initializing status testing and a diagnostics program to ensure a ready state Buffer A block of memory in the Printer or PC that holds print files until the processor is ready to print them Cable A set of conductors wrapped together and often concealed within insulation used for signal transfer from one device to another with connectors on either end that allows the cable to be removed Persona C10 M10
41. which of the three Tracks to customize by selecting one of the three Track options Note 1 After making the required selection the Magnetic Track options box displays the current set of customization options for the selected Track Note 2 For most applications the default settings for these options do not need to be changed Step Procedure 1 Properly adjust the Magnetic Encoding options to change the ISO Standards for Tracks 1 2 and 3 C10 Card Printer Advanced Options Ral ES K Panel Graphics Mode No K Panel Only Mode OFF Print Edge to Edge No Rotate 180 Degrees No Overlay Yes A Magnetic Encoding Options Magnetic Encoding Mode I50 Encoding E Magnetic Track Options Track 1 z Default Track Bit Density 2100r m Track LRC e al Track Character Size task 3 Track Character Parity Odd Parity Track Character ASCII Offset SPACE Shift Data to Left No Verify Magnetic Encoding Yes Smart Clipping Rectangle Disable Printing No Persona C10 M10 ID Card Printer Service Manual Rev 4 0 72 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Track Bit Density option Use this option to customize the Bit Recording Density Bits per Inch used to encode the magnetic data on the currently selected Track Note The default ISO Standard selections for this option are Track 1 210 BPI Track 2 75 BPI and Track 3 210 BPI Step Procedure 1 Select 75 BPI to change th
42. 00 An IBM operating system running on a main frame DTC500 Fargo Printers are built with fonts saved in the Printer memory so users of AS400 can write escape codes and print from the Printer ASCII American Standard Code for A standard for processing information in computer processors An 8 bit character set of 255 decimal numbers each assigned to Information numbers letters punctuation and special characters Interchange AT Refers to an IBM standard in early computing with regard to the chipset and function of the Parallel Port set up in the BIOS B Black Black Dye Sublimation panels are distinguished from the black panel using resin by the use of B for dye sublimation black K denotes resin black Persona C10 M10 ID Card Printer Service Manual Rev 4 0 Continued on the next page 154 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Glossary of Terms continued Term Definition Barcodes A series of alternating black and white stripes of varying widths each character denoted by a set number and width of black stripes that allows characters to be optically read by a computer Batch print A file sent down from the computer that contains commands to print a number of cards sequentially Battery Back up A power supply that can keep AC electronic equipment running for a short time when power is interrupted allowing enough time for the user to save data and close
43. 130938 from the Ribbon Drive Assembly 3 Disconnect the cable connector from J14 on the Power Circuit Board See Drawing 830147 for specifications 4 Take the Ribbon Drive Assembly from the printer Note Take care to keep the Shaft from binding with the casing of the Ribbon Drive Assembly before tightening the three Screws Persona C10 M10 ID Card Printer Service Manual Rev 4 0 429 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Slotted Sensor Mount Assembly 830149 Lr Caution This device is electrostatic sensitive It may be damaged if exposed to static electrical discharges Discharges may be generated by various means such as walking on a carpeted floor Be sure to observe all established Electro Static Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies Always wear an appropriate personal grounding device such as a wrist strap with integral resistor connected to an ESD ground to avoid potential damage At a minimum make positive contact with the bare metal chassis of the printer with the hand before proceeding with the procedure Refer To Drawing 830117 XX TTR 5 minutes Step Procedure 1 Unplug the power cord from the printer 2 Remove the Screw 130938 from the Slotted Sensor Mount Assembly 3 Disconnect the cable connector from J7 on the Print Circuit Board See Drawing 830149 for specifications 4 Take the Slotted Sensor Mount As
44. 154 Algebraic 154 ANSI American National Standards Institute 154 AS400 154 ASCII American Standard Code for Information Interchange 154 ASCII Code 82 ASCII Offset 77 AT 154 B Black 154 Barcodes 155 Batch print 155 Battery Back up 155 Bi directional 155 BIOS Basic Input Output System 155 Bit 155 Bit Density 73 Bit map 155 Board 155 Boot up 155 Buffer 155 C C10 M10 Card Printer 150 Cable 155 Cache 156 Calibrate tab 86 Calibrating 156 CD Compact Disc 156 Centronics 156 Character 82 Character ASCII Offset 77 Character Parity 76 Character Size option 75 Cleaning Roller 156 Coercivity 156 Color matching 156 Color Matching 55 Color Matching options 58 Persona C10 M10 ID Card Printer Service Manual Rev 4 0 Fargo Electronics Inc Color Matching software 58 Compressed air 156 Contrast 156 Contrast Gamma printed image 60 Control panel 156 CR 100 157 CR 79 157 CR 80 157 CR 90 157 Cursor 157 customized ID software applications 81 D Darkness 157 DB 9 157 DC Direct Current 157 DC Motor 157 Default 157 default ISO Standard selections 73 76 Defrag 157 Device options tab 55 DIP switches Dual In line Package Switches 157 Direct to Card DTC Printing 158 Disable Printing option 85 Dither 158 DMA Direct Memory Access 156 Dongle 158 Dot 158 Dot pitch 158 Download 158 DPI Dot Per
45. C10 Card Printer Advanced Options 2 x ilg Paper l output ie Paper Size Std CR 80 54 x 95 6 mm Copy Count 1 Copy E fim Graphic Resolution Normal 6 iia Document Options Ribbon Type YMCKO Full Colori Resin BlacktOverlay Color Matching Algebraic Picture Controls Default Settings a Algebraic Contee eaea ae Algebraic Gam Custom Settings Algebraic Yellow Balance 32 Algebraic Magenta Balance 36 9 Algebraic Cyan Balance 42 Dye Sub Intensity MCB 0 Resin Heat Ki 20 9 Dither Mode Optimized for Graphics Persona C10 M10 ID Card Printer Service Manual Rev 4 0 60 RESTRICTED USE ONLY Fargo Electronics Inc Controlling the Dye Sub Intensity YMCB Step Procedure 1 Control the overall darkness and lightness of the printed image by adjusting the Dye Sub Intensity slide by clicking and dragging the slide s box or by clicking on the left and right arrows C10 Card Printer Advanced Options d x Ribbon Type YMCKO Full Color Resin Black Overlay ae Color Matching Algebraic me p Picture Controls Default Settings ventana Algebraic Contrast 0 Sear Algebraic Gamma 0 anA Algebraic Yellow Balance 32 Erana Algebraic Magenta Balance 36 Panay Algebraic Cyan Balance 42 Dye Sub Intensity PICB IAA Resin Heat Ky 20 2 Shuai Dither Mode Optimized for Graphics baw K Panel Graphics Mode No POPS K Panel Only Mode OFF Print Edg
46. Encoding standard Step Procedure 1 Select the ISO option provides encoding capability for either high or low coercivity cards on Tracks 1 2 and 3 Note The ISO option is the industry s most standard mode of Magnetic Encoding OR Select the JIS Il mode provides encoding compatibility with the JIS C 6220 Type II cards commonly used in Japan When the JIS II mode is selected only Track 2 will be encoded Note No encoding customization options are available with the JIS II mode C10 Card Printer Advanced Options on 25 xf K Panel Graphics Mode No K Panel Only Mode OFF Print Edge to Edge No Rotate 180 Degrees No Overlay Yes 5 a Magnetic Encoding Options Magnetic Encoding Mode 150 Encoding Magnetic Track Options Tri 150 Encoding Track Bit Density 210 JIS II Encoding Track LRC Generation Even Parity LRC Track Character Size 7 Bits per Character Track Character Parity Odd Parity Track Character ASCII Offset SPACE Shift Data to Left No verify Magnetic Encoding Yes Smart Clipping Rectangle Disable Printing No Persona C10 M10 ID Card Printer Service Manual Rev 4 0 71 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Magnetic Track Options Use the Magnetic Track options for these purposes e Customize the ISO encoded data format for each of the Magnetic Stripe s three Tracks e Customize each Track independently of the other two e Specify
47. FARGO Card Identity Solutions oe 0 A A ge ZZ ff SB f a 2 J p ra 7 A a Persona C10 M10 ID Card Printer Service Manual Rev 4 0 Part Number L000527 RESTRICTED USE ONLY Fargo Electronics Inc Persona C10 M10 ID Card Printer Service Manual Rev 4 0 property of FARGO Electronics Incorporated Copyright 2003 2004 2005 2006 by FARGO Electronics Incorporated All rights reserved Printed in the United States of America Exclusive permission is granted to authorized resellers of FARGO products to reproduce and distribute this copyrighted document to authorized FARGO customers who have signed a no disclosure agreement regarding the restricted proprietary use of said document The revision number for this document will be updated to reflect changes corrections updates and enhancements to this document Revision Control Date Document Title Number Revision 4 0 1 May 2004 Persona C10 M10 ID ID Card Printer Service Manual Rev 4 0 These reference documents were thoroughly reviewed to provide FARGO with professional and international standards requirements guidelines and models for our technical training and user documentation At all times the Copyright Protection Notice for each document was adhered to within our FARGO documentation process This reference to other documents does not imply that FARGO is an ISO certified company at this time e ANSI ISO ASQ
48. ICTED USE ONLY Fargo Electronics Inc Maintaining the Cleaning Rollers The Cleaning Rollers remove dust particles from a blank card as it feeds into the Printer Cleaning these Rollers will help prevent contaminated cards from passing beneath the Printhead thus extending the Printhead s life and allowing for higher quality output The Cleaning Rollers should be cleaned during every Ribbon change or after every 250 prints Use the following steps to clean the Rollers Step Procedure 1 Open the Top Cover of the Printer by gently grasping the front sides of the Cover and lifting upward Note The Cover will tilt open from front to back 2 a Open the Printhead Assembly by gently pulling up on the assembly s Release Tab and lifting upward b Allow the assembly to swing completely open 3 Remove the Ribbon 4 Locate the assembly labeled Cleaning Roller 5 a Reach down and grasp the end of the Cleaning Roller Assembly which is closest to the front of the Printer b Lift this end first and gently maneuver the assembly out of the Printer 6 a Once the Cleaning Roller Assembly is removed clean the Rollers using one of the adhesive backed Cleaning Cards from the Printer Cleaning Kit b With the card s adhesive backing paper removed slide the card between the Rollers until all dust particles are removed c If you do not have a Cleaning Card use a piece of standard clear adhesive tape Use the sticky side of t
49. Inch 158 DRAM Dynamic Random Access Memory 158 Drive 151 Drive Stepper 151 Driver 158 Duplex Printing 158 Dwell Time 159 Dye Migration 159 Dye Sublimation 159 E E card 159 E card Docking Station 159 175 RESTRICTED USE ONLY ECP Mode Enhanced Capabilities Port Mode 159 Edge to Edge 66 159 EE Memory 159 EEPROM Electrically Erasable Programmable Read Only Memory 159 Encoder smart card 159 Encoder wheel 160 Encoding Mode option 71 End Sentinel ES 81 Engine 160 EOF End Of Form 160 EPP Enhanced Parallel Port 160 EPROM Electronically Programmable Read Only Memory 160 Escape sequence 160 ESD 8 49 ESD 9 16 91 112 141 ESD ElectroStatic Discharge 160 Ethernet 160 F Fargo Technical Support 152 Fargo Technical Support via the Web 152 Field Separator FS 81 Film 160 Firmware 160 Flash Memory 161 Font 161 FPGA Field Programmable Gate Array 161 Full bleed 161 full color ID format 68 full color print ribbon installed 89 G Gamma 161 Glossy Matte 161 Glossy PVC 161 Graphical Device Interface GDI 161 Gray Scale 161 H Halftoning 161 Hard Drive 162 Hardware 162 HDP High Definition Printing 162 Head 162 Heat Seal 162 Heat sink 162 Persona C10 M10 ID Card Printer Service Manual Rev 4 0 Fargo Electronics Inc HiCo High Coercivity 162 high coercivity 72 Horizontal adjustmen
50. K panel i e without the YMC composite black underneath Note This increases the precision of printed bitmap bar codes there by assuring greater accuracy when read by a bar code scanner e The difference between these two option is that when K Panel Only 95 is selected all 95 black or higher bitmapped image pixels will be printed using only the Ribbon s resin black K panel Note When the K Panel Only 99 is selected all 99 black or higher bitmapped image pixels will be printed using only the resin black K panel e These options are useful if for example you have a bitmapped photograph with dark areas in which you do not wish the resin black panel to print e In this case the K Panel Only 99 mode will eliminate the greatest amount of unwanted resin black printing Note Be sure however the object you do wish to print with resin black has a black density of at least 99 C10 Card Printer Advanced Options i 2 xi Algebraic Gamma 0 Algebraic Yellow Balance 32 Algebraic Magenta Balance 36 Algebraic Cyan Balance 42 Dye Sub Intensity YMCB 0 3 Resin Heat K 20 Dither Mode Optimized For Graphics K Panel Graphics Mode No OFF v Print Edge to Edge No Rotate 180 Degrees No K Panel Only Mode Overlay Yes B Magnetic Encoding Options Magnetic Encoding Mode ISO Encoding SI Magnetic Track Options Track 1 Track Bit Density 210 Bits per Inch Track LRC Gene
51. L x 2 125W x 030 86mmL x 54mmW x 75mm which have a clean level polished PVC surface e Although the Printer is equipped with card cleaning Rollers it is very important to always print onto cards designed for direct to card thermal printing Note For this reason a special card stock is available which is specifically designed for printing with the Printer e This card stock provides a level polished PVC surface free of fingerprints dust and any other types of embedded contaminants e In addition this card stock is packaged and shipped in dust free plastic bags To order compatible card stock contact the authorized reseller A Caution Never run cards with a contaminated dull or uneven surface through the Printer Printing onto such cards will ultimately lead to poor print quality and will greatly reduce the life of the Printhead In addition always store the card stock in its original packaging or in a clean dust free environment Do not print onto cards which have been dropped or soiled Printheads damaged by contaminated or poor quality cards will automatically void the Printhead s factory warranty Persona C10 M10 ID Card Printer Service Manual Rev 4 0 34 RESTRICTED USE ONLY Fargo Electronics Inc Loading Cards Into the Printer continued The Printer holds a maximum of 50 CR 80 size cards in its Card Input Hopper The Printer will automatically feed each card off the top of the stack To load the cards into the
52. M10 ID Card Printer Service Manual Rev 4 0 103 RESTRICTED USE ONLY Fargo Electronics Inc Aligning the Stepper Motor The Stepper Motor Assembly may require alignment when replaced Step Procedure 1 Examine the teeth on the pinion gear of the Stepper Motor They should make positive contact with the teeth of the idler gear Note The amount of contact between the pinion gear and the idler gear is controlled by the positioning of the Stepper Motor Continue to step 2 if alignment is needed 2 Loosen the mounting screws that secure the Stepper Motor to the chassis 3 Adjust the Stepper Motor so the the pinion gear rests into the teeth of the idler gear 4 Tighten the mounting screws 5 Turn the idler gear by hand it should turn with relative ease There should be slight tension and positive contact from the Stepper Motor as the axle rotates 6 Apply a small amount of grease to the pinion gear for lubrication Persona C10 M10 ID Card Printer Service Manual Rev 4 0 104 RESTRICTED USE ONLY Fargo Electronics Inc Calibrating the Ribbon ID Sensor Board The replacement Ribbon ID Sensor Board is calibrated by the factory the procedure below is not necessary in most cases Because extreme precision is required this procedure should only be completed by a qualified electronics technician The printer will have difficulty reading the supply ribbon identification core if the Ribbon ID Sensor is no
53. Persona C10 M10 ID Card Printer Service Manual Rev 4 0 103 104 105 106 107 108 108 112 112 114 115 116 117 118 119 120 121 123 124 125 126 127 128 129 130 131 132 133 134 134 135 136 137 138 139 140 141 141 143 144 145 146 146 147 148 149 150 151 RESTRICTED USE ONLY Sensor Testing Fargo Electronics Inc Reviewing the Motor Voltages when active Section 10 FARGO Technical Support Contacting FARGO Technical Support Section 11 Reviewing C10 and M10 Spare Parts List Glossary of Terms Index Intersider GmbH Neelandstrake 41 49716 Meppen Telefon 0 59 31 88 39 0 Telefax 0 59 31 88 39 10 team intersider de www intersider de Persona C10 M10 ID Card Printer Service Manual Rev 4 0 151 151 152 152 153 154 175 RESTRICTED USE ONLY Fargo Electronics Inc Introduction How to use the manual The C10 M10 ID Card Printer Service Manual Rev 4 0 is in fact the troubleshooting and field service manual for the entire C10 M10 Card Printer The manual is designed to provide installers and technicians with quick efficient lookup of related procedures components and terms The manual can be used effectively in either soft or hard copy depending on the preference of the installer or technician Manual Description Glossary of Terms and You can go directly to the Glossary of Terms Technical Technical Functional Specifications and Func
54. Printer refer to the following steps Step Procedure 1 Open the Top Cover of the Printer by gently grasping the front sides of the Cover and lifting upward The Cover will tilt open from front to back Persona C10 M10 ID Card Printer Service Manual Rev 4 0 RESTRICTED USE ONLY Fargo Electronics Inc Loading Cards into the Printer continued Step Procedure Remove a stack of 50 or fewer cards from the card packaging Do not touch the area of the cards on which you intend to print Oil or dirt from the hands can impair print quality Handle cards only along the edges Load the stack of cards into the Printer by depressing the spring loaded Card Input Tray and pushing the stack all the way to the front of the Card Input Hopper Always load cards with the top or primary print side facing up If inserting cards with a magnetic stripe be sure the magnetic stripe is positioned downward and that the stripe is oriented toward the rear of the Printer If inserting smart cards be sure the end of the card containing the smart card chip is inserted first Once the cards have been inserted remove the top card and throw it away if you suspect it has been contaminated with oil from the fingertips Close the Printer s Top Cover Persona C10 M10 ID Card Printer Service Manual Rev 4 0 33 RESTRICTED USE ONLY Fargo Electronics Inc Powering up the Printer Applying Power
55. Printer model 2 Once the existing Printer Driver is deleted the updated version can be installed The best way to get Printer Driver updates is to download them from the reseller s or the Printer manufacturer s website The following instructions explain how to download and install updated Printer Drivers Downloading Printer Driver files The downloadable Printer Driver files have names ending in exe and are self extracting PKZip archives A PKZip archive is a package containing one or more files that has been zipped to make it smaller and provide easy downloading of numerous files simultaneously An archive that is self extracting is capable of unzipping itself Step Procedure 1 Download the latest Printer Driver version by clicking on the Printer Driver s highlighted exe file name on the web site 2 Save this program to the disk when you are prompted to do so 3 Click the OK button then choose the folder in which you would like to save the Printer Driver file Note You may wish to save it in an empty folder to prevent mingling its files with others already on the computer 4 Once the file has completely downloaded to the computer unzip the contents of the file by simply double clicking on it Note The archive will unzip itself revealing its contents as a new list of files within the folder Persona C10 M10 ID Card Printer Service Manual Rev 4 0 22 RESTRICTED USE ONLY Fargo E
56. RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Glossary of Terms continued Term Definition Hard Drive A high capacity storage device in a PC consisting of non removable magnetically encodable platters Hardware Physical components of a system such as the Printer the PC the power supply HDP High Definition The High Definition Printing process prints full color images onto Printing clear HDP transfer film InTM The HDP film is then fused to the card through heat and pressure via a heated Roller The printhead is capable of 256 shades with a sharper print and better color match Head Abbreviation for printhead Heat sink A device used to dissipate heat into the ambient Heat Seal A resinous film transferred by the printhead onto the back of an HDP intermediate transfer film to facilitate adhesion HiCo High The coercivity value of magnetic media between 2500 4000 Oe Coercivity ISO 7811 6 Fargo s High Coercivity encodes at 2750 Oe HTML HyperText Markup Language A standard protocol used to format text files for use in a browser or on the Internet HTTP HyperText Transfer Protocol A standard protocol by which computers can transfer data compatible through multiple platforms IC Integrated Circuit An electronic device that contains many individual circuits interconnected and placed within a discrete package ID Identification An abbr
57. Read Only Memory A microchip based non volatile memory storage device that can be rewritten in the field The chip can hold new values as the Printer adapts its operational parameters Encoder smart card An electro mechanical interface to transfer data from the PC to a chip or Magnetic Stripe built into the card Persona C10 M10 ID Card Printer Service Manual Rev 4 0 Continued on the next page 159 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Glossary of Terms continued Term Definition Encoder wheel An electromechanical device attached to a shaft that detects the change in rotational position incremented to count ticks per revolution The Printer s encoder wheel both detects motion and measures the amount of rotation in the movement of the ribbon Engine A generic term for a collection of systems and mechanisms that is dedicated to executing a specific function A Printer that also laminates would have both a print engine and a engine EOF End Of Form The trailing edge of the card detected to indicate when the Printer should stop printing EPP Enhanced Parallel Port A type of Parallel Port mode developed by Intel to increase the port throughput EPROM Electronically Programmable Read Only Memory A microchip based non volatile memory storage device that cannot be rewritten in the field Firmware for many Fargo Printers is stored on t
58. Rev 4 0 110 RESTRICTED USE ONLY Fargo Electronics Inc Centronics type Parallel Interface continued Printer Timing Diagram Printer Timing Persona C10 M10 ID Card Printer Service Manual Rev 4 0 Del Data gt Rusy Data strobe width Busy delay time from data strobe 0 5 pe max a 111 RESTRICTED USE ONLY Fargo Electronics Inc Section 6 Parts Replacement Safety Messages review carefully Symbol Critical Instructions for Safety purposes A Danger Failure to follow these installation guidelines can result in death or serious injury Information that raises potential safety issues is indicated by a warning symbol as shown to the below To prevent personal injury refer to the following safety messages before performing an operation preceded by this symbol To prevent personal injury always remove the power cord prior to performing repair Instructions unless otherwise specified To prevent personal injury make sure only qualified personnel perform these Instructions A Caution This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equ
59. Size 7 Track Character Parity AAAS ALNE hoo Track Character ASCII Shift Data to Left No verify Magnetic Encoding Yes Smart Clipping Rectangle Disable Printing No K Panel Graphics Mode No K Panel Only Mode OFF Print Edge to Edge No Rotate 180 Degrees No i Overlay Yes a T Magnetic Encoding Options i Magnetic Encoding Mode ISO Encoding Magnetic Track Options Track 1 Track Bit Density 210 Bits per Inch Track LRC Generation Even Parity LRC No LRC Odd Parity LRC Persona C10 M10 ID Card Printer Service Manual Rev 4 0 Cancel M 74 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Track Character Size option Use this option to customize the Character Data Size Bits per Character used to encode the magnetic data on the currently selected Track Note This character size includes the parity bit if enabled Note The default ISO Standard selections for this option are Track 1 7 BPC Track 2 5 BPC and Track 3 5 BPC Step Procedure 1 Select 5 Bits to change the bits per character to 5 BPC OR Select 7 BPI to change the bits per character to 7 BPC OR Select 8 BPI to change the bits per character to 8 BPC C10 Card Printer Advanced Options K Panel Graphics Mode No K Panel Only Mode OFF Print Edge to Edge No Rotate 180 Degrees No Overlay Yes oH Magnetic Encoding Options oe Magnetic Encoding Mode 150 Encod
60. a C10 M10 ID Card Printer Service Manual Rev 4 0 Continued on the next page 40 RESTRICTED USE ONLY Fargo Electronics Inc Resolving problems with the Card Jams If a card becomes jammed inside the Printer remove it through the following steps Step Procedure 1 Leave the power ON and open the Printer s Top Cover by gently grasping the front sides of the Cover and lifting upward Note The Cover will tilt open from front to back 2 a Open the Printhead Assembly by gently pulling up on the assembly s Release Tab and lifting upward b Allow the assembly to swing completely open 3 Remove the Ribbon 4 Press the On Cancel button to advance the card Press the on line button to reverse the card 5 a Once the card is cleared re install the Ribbon and close the Printhead Assembly and Top Cover b Ifthe on line light is flashing press and release it Note The Printer will save the print information and resume printing with a new card c Remember both the On Cancel and on line lights must be ON solid in order to print Persona C10 M10 ID Card Printer Service Manual Rev 4 0 41 RESTRICTED USE ONLY Fargo Electronics Inc Resolving problems with the Ribbon Jams If the Ribbon becomes jammed in the drive Roller visible when you open the Printer use the following procedure to correct the problem Step Procedure 1 Leave the power ON 2 Remove the Take Up co
61. ack Character Parity Odd Parity oe Track Character ASCII Offset SPACE Shift Data to Left No Verify Magnetic Encoding Yes Smart Clipping Rectangle Disable Printing No Calibrate Properties Image Placement T Com Vertical fo pixels Cancel Horizontal fo pixels lt Direction of Card Travel Self Test Persona C10 M10 ID Card Printer Service Manual Rev 4 0 86 RESTRICTED USE ONLY Fargo Electronics Inc Using the Image Placement controls Step Procedure 1 Click on the Vertical and Horizontal adjustment arrows to adjust the Image Position values e When adjusting these values keep in mind that cards always remain in the same position while moving through the Printer regardless of image orientation e To illustrate this the card illustration shown in the Image Position box will flip and rotate according to the Portrait Landscape or Rotate 180 Degrees selection e The outline around the illustration will always remain in the same Landscape orientation a Persona C10 M10 ID Card Printer Service Manual Rev 4 0 87 RESTRICTED USE ONLY Fargo Electronics Inc Using Image Placement controls continued Review the Image Position diagram which displays how the printed image will move in relation to the fixed card position as positive and negative image placement values are entered Step Procedure 2 Use the Ver
62. agnetic Head Position Low Coercivity Magnetic Head High Coereivity Magnetic Head Baseplate Assembly Print Board Power Board Persona C10 M10 ID Card Printer Service Manual Rev 4 0 Drawing Number 3173 830126 114 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Print Circuit Board Cable Connector Locations Print Circuit Board Cable Connector Locations Location Cable Connection J5 Card Out Not Used J4 Cover Lid Sens ce Assembly 890150 2 Pin Connecter J9 Card Feed Card Feed Assembly 890145 4 Pin 2 Wire Connector J8 Card Position Left Card Seraor Assembly 820135 5 Pin 4 Vire Connector J10 Ribbon Core Ribbon 0 Sensor Board Assembly 763 173 2 3 Pin 3 Wire Connector J15 Headlift Motor He adit Motor Assembly 830143 4 Pin 2 Wire Connector J18 Magnetic Head Assembly 330190 of 830191 10 Pin 10 Wire Connector JT Ribbon Encoder Slotted Sensor Mleunt Assembly 830149 5 Pin 4 Wire Connector J12 Ribbon Color LED Bowed Assembly 830133 and Ribbon Sansor Board Assembly 830151 d Piv2 Pin Connecter each J6 H adlifi Printhead Harness Assembly 830162 00 3 Pinv2 WVire Headlit Sensor Switch 16 Card Mater Card Feed Assembly 830145 3 Pin 2 Wire Connector J13 Printhead Printhead Harness Assembly 83016209 14 Pin Data Cable Connector J3 Fan Printhead Harness Assembly 830162 0 2 Pin Connector Cooling Fan J2 Front Panel Froni Panel Board Assembly 890164 6 Pin Connect
63. al Adjustments to the Printhead continued Symptom Printed image has a dark band across the card about 1 8 in 3mm from the card leading edge Solution The ribbon deflector on the Printhead may be too low Step Procedure 1 Open the Top Cover 2 Loosen the two Screws Item 1 below that hold the ribbon deflector Item 2 below in place 3 Locate the adjustment screws for the ribbon deflector Item 3 below 4 Turn each adjustment screw 1 8 turn clockwise Turn each screw the same amount 5 Tighten the screws loosened in step 2 Do not overtighten them 6 Close the Top Cover 7 Print a sample card 8 Repeat steps 1 7 until the image is correct Persona C10 M10 ID Card Printer Service Manual Rev 4 0 RESTRICTED USE ONLY Fargo Electronics Inc Making Mechanical Adjustments to the Printhead continued Symptom Printed image has discolored arcs across the card Solution The ribbon deflector on the Printhead may be too high Step Procedure 1 Open the Top Cover 2 Loosen the two Screws Item 1 below that hold the ribbon deflector Item 2 below in place 3 Locate the adjustment screws for the ribbon deflector Item 3 below 4 Turn each adjustment screw 1 8 turn counterclockwise if the entire card has arcs Turn each screw the same amount If one side of the card has arcs turn the adjustment screw on that side of the card 1 8 t
64. al Ribbons contact the authorized reseller Lr Caution Watches rings bracelets and other jewelry can damage the Printhead if accidentally bumped against it For best results remove such items before installing or removing Ribbons The Card Printer has the following Ribbon types available for printing Term Description Standard Resin Black K Ribbon Standard Resin Black K Ribbon with no clear overlay panel produces 1 000 prints Colored Resin Ribbons A variety of Colored Resin Ribbons with no clear overlay panel produce 1 000 prints Premium Resin Black K Ribbon Premium Resin Black K Ribbon with no clear overlay panel produces 1 000 prints Metallic Resin Ribbons Metallic Resin Ribbons with no clear overlay panel produces 1 000 prints Scratch off Resin Ribbon Scratch off Resin Ribbon with no clear overlay panel produces 1 000 prints Dye Sublimation Black BO Ribbon Dye Sublimation Black BO Ribbon with a clear overlay panel produces 500 prints Full Color YMCBO Ribbon Full Color YMCBO Ribbon with a dye sublimation black panel and a Clear overlay panel produces 250 prints Full Color YMCKO Ribbon Full Color YMCKO Ribbon with a resin black panel and a clear overlay panel produces 250 prints Persona C10 M10 ID Card Printer Service Manual Rev 4 0 RESTRICTED USE ONLY Fargo Electronics Inc Printer Components Ribbons an
65. ard and Printhead Assemblies Always wear an appropriate personal grounding device such as a wrist strap with integral resistor connected to an ESD ground to avoid potential damage At a minimum make positive contact with the bare metal chassis of the printer with the hand before proceeding with the procedure Adjusting the RP1 Potentiometer The RP1 potentiometer controls the lightness and darkness of the printed image When a new printhead is installed it may need to be adjusted Follow the steps below to perform this minor adjustment When the Printhead Harness is replaced along with the power and data cables for the printhead the Board Assembly Ribbon Sensor and Headlift Sensor Switch are also terminated in the Upper Imaging Assembly To calibrate the Ribbon Sensor see Calibrate the Ribbon Sensor Note Do not over tighten the mounting screw when installing the Headlift Sensor Switch The screw should be snug up to the plastic housing of the switch Step Procedure 1 Locate the three small holes on the right hand side of the printer RP1 is located within the first hole down from the top 2 Run a self test The self test will print 15 gray scale boxes 3 Turn RP1 clockwise in 1 8 turn increments if the output is too dark Adjust RP1 counterclockwise in 1 8 turn increments if it is too light Continue to adjust RP1and run self tests until the desired intensity is achieved Consult Make Mechanical Adjustments to
66. are noticeably dirty To clean these Rollers use the special adhesive backed Cleaning Cards from the Printer Cleaning Kit Refer to the following steps to run a Cleaning Card through the Printer Step Procedure 1 Remove the Ribbon and cards from the Printer Note The Cleaning Roller Assembly can remain within the Printer during this cleaning process 2 With the Printer power ON open the Top Cover but leave the Printhead Assembly latched shut 3 Remove the Cleaning Card s adhesive backing paper 4 Press and hold the On Cancel button down You will hear the Feed Rollers begin to turn 5 While holding down the On Cancel button insert the Cleaning Card into the Card Input Hopper and manually push it into the Printer until you feel the Printer s middle Feed Roller grab and begin feeding the card When inserting the cleaning card be sure that the shortest non adhesive end of the Cleaning Card enters the Printer first and that the side of the cleaning card with the adhesive backing removed the sticky side is facing upward If the card is inserted with the sticky side facing downward it will stick to the Card Input Tray and will not feed 6 Keep pressing the On Cancel button until the Cleaning Card has fed completely through the Printer Repeat this cleaning procedure if necessary After the cleaning procedure is finished re install Ribbon and cards and turn the Printer power OFF and ON to reset th
67. are ready to print an ID card Follow these steps to print the first card Step Procedure 1 Go to the Windows application program in which you will be creating the cards and open it or create a card format 2 a Once you are ready to print select Print Setup or the equivalent from the program s File menu to verify that the Printer Driver settings are correct for the card design b Remember to select the proper card size and Ribbon type and if applicable to verify that the proper magnetic encoding settings are selected c After you have properly configured the Driver select the Print button from the application s Print screen 3 The Printer s RIP raster image processing begins Note The image processing time will vary depending upon the complexity of the image and the processing speed of the computer In most cases this will only take a few seconds 4 a After the image is processed and sent to the Printer the Printer will feed in a card print and then eject the card b If everything looks good you have successfully completed set up initial testing and printing with the Card Printer Persona C10 M10 ID Card Printer Service Manual Rev 4 0 90 RESTRICTED USE ONLY Fargo Electronics Inc Section 5 Diagnostic Tools Calibration and Interface Information Safety Messages review carefully Symbol Critical Instructions for Safety purposes A Danger Failure to
68. ath or serious injury Information that raises potential safety issues is indicated by a warning symbol as shown to the below To prevent personal injury refer to the following safety messages before performing an operation preceded by this symbol To prevent personal injury always remove the power cord prior to performing repair procedures unless otherwise specified To prevent personal injury make sure only qualified personnel perform these procedures Caution A This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies To prevent equipment or media damage always wear an appropriate personal grounding device e g a high quality wrist strap grounded to avoid potential damage To prevent equipment or media damage always remove the Ribbon and Cards from the Printer before making any repairs unless otherwise specified To prevent equipment or media damage take jewelry off of fingers and hands as well as thoroughly clean hands to
69. ating the full color front side of the card on page 1 of the document and the monochrome backside on page 2 Note The Printer Driver always places the odd numbered pages on the front side of the card and the even numbered pages on the backside Note 2 To customize the overlay and or print area select one of the options listed under Overlay Use this option to control the overlay O panel and or the print area appearing on a card also use it to omit or block out the overlay or printing around a card s smart chip or Magnetic Stripe By default this option is set to print and overlay the entire card Persona C10 M10 ID Card Printer Service Manual Rev 4 0 68 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Overlay option continued C10 Card Printer Advanced Options era fed ER Resolution Normal m lia Document Options oom Ribbon Type MCKO Full Color Resin Black Overlay AREH Color Matching Algebraic pecan e Picture Controls Default Settings beenen Algebraic Contrast 0 4 ternen Algebraic Gamma 0 AGREE Algebraic Yellow Balance 32 ain Algebraic Magenta Balance 36 ake Algebraic Cyan Balance 42 ave Dye Sub Intensity YMCB 0 are Resin Heat iK 20 So Aedes Dither Mode Optimized For Graphics conic K Panel Graphics Mode Mo re K Panel Only Mode OFF sisi Print Edge to Edge Mo AR Rotate 150 Degrees No SNA Overlay Yes Persona C10 M10 ID Card Printer Servic
70. bs to the Printer A control button is also provided which allows you to delete every job listed in the queue To delete the job currently being printed simply select the Cancel Print button under the Current Job tab Persona C10 M10 ID Card Printer Service Manual Rev 4 0 24 RESTRICTED USE ONLY Fargo Electronics Inc Installing the 32 Bit Print Spooler for Windows 95 98 continued 32 Bit Print Spooler Current Job Job Queue Settings File uno cdr Corel AA Size 316 KE Proges JETER RRRRG Copy 1 of 20 iil Pause Persona C10 M10 ID Card Printer Service Manual Rev 4 0 25 RESTRICTED USE ONLY Fargo Electronics Inc Loading Ribbon Into The Printer Follow these steps to load Ribbon into the Printer Step Procedure 1 Remove the Ribbon from its packaging Do not touch the colored portion of the Ribbon Oil or dirt from the hands can impair print quality 2 The supply end of the Ribbon is the side with the fresh unused Ribbon on it The Ribbon take up is the other end Note that the black plug in the supply Ribbon core must be present in order for the Printer to print properly Pa or a ne A i Z f ra f N r Pi 4 w xy S rd d rir g fp of A fy i ias N A T d wN i i a F Z wM s wY w a aN y ka AA j w Pa as 4 i j pg a N f r gt ie PN ra ee lt I w f f Ae j f A x f f ff Fi ra wN
71. clear overlay should be placed or c when too many color panels are passed without being used Tools Needed 1 Small standard screwdriver 1 Full color ribbon 1 Dark colored note pad or similar object Note The Ribbon Sensor array can be affected by exposure to direct light To ensure proper operation the Top Cover should be kept closed during normal operation As it is necessary to have the Top Cover open during the calibration procedure place a dark colored object such as a cardboard note pad over the Printhead Assembly to block light from entering the printer Persona C10 M10 ID Card Printer Service Manual Rev 4 0 100 RESTRICTED USE ONLY Fargo Electronics Inc Adjusting the RP2 Potentiometer Step Procedure 1 Install the full color ribbon in the printer 2 Position the Magenta panel from the supply spool across the top of the Light Emitting portion of the Ribbon Sensor Array This is the short metal bar protruding from the rear chassis wall just to the left of the ribbon supply spool 3 Close the Printhead Assembly securely and leave the Top Cover open 4 Locate the rectangular opening on the left side of the machine Just inside the opening are four small white switches aligned in a row vertically The switches are labeled 1 through 4 the top switch is number one 5 Use the tip of the standard screwdriver to click switch number 1 towards the rear of the printer
72. d 6 Remove the LED Board Assembly from the Bottom Sensor Bracket and the printer See Drawing 830133 for specifications Persona C10 M10 ID Card Printer Service Manual Rev 4 0 134 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Platen Roller 810261 Refer To Drawing 830118 XX TTR 15 minutes Step Procedure 1 Unplug the power cord from the printer 2 Remove the Front Cover 3 Take off the Rear Pivot Cover 4 Detach the Print Circuit Board from the chassis Do not remove any wire connectors unless indicated 5 Stand at the front of the Chassis Assembly remove the Retaining Ring 140048 from the Platen Roller Shaft 6 Remove the Platen Card Drive Gear Be sure to note that the wide part of the gear hub faces the Sideplate Remember this when reinstalling it 7 Take off the Washer Spring 130951 Be sure to note that the wave of the spring faces the Platen Card Drive Gear Remember this when reinstalling it 8 Stand at the rear of the Chassis Assembly remove the Retaining Ring 140048 from the Platen Roller Shaft 9 Remove the Right Roller Gear 760400 Be sure to note that the flat part on the gear hub faces away from the Sideplate Remember this when reinstalling it 10 Stand at the front of the Chassis Assembly remove the two Screws 130971 that secure the Card Guide Assembly The Card Guide Assembly does not need to be removed allow it to float
73. d Cards continued Term Description Clear Overlay Panel The Ribbons which have a clear overlay panel will print an ID card and place a clear protective overlay over the card s printable area All color or monochrome dye sublimation cards must have this overlay applied to them If it is not applied the card s dye sublimation image will quickly begin to wear or fade Be sure the Overlay option within the Printer Driver setup window is selected when printing with Ribbons which have a clear overlay panel Note The only time you should not utilize a Ribbon s clear overlay panel is if you intend to apply a separate custom overlaminate to a card immediately after printing Resin Black The Ribbons which utilize a resin black are intended for printing bar codes onto cards which can be read by both infra red and visible light bar code scanners e Bar codes printed with a dye sublimation black can only be read by a visible light bar code scanner Cards printed solely with monochrome resin text bar codes or images do not require any type of protective overlay e The black monochrome resin Ribbons are available in both a premium and standard quality The premium resin black Ribbon provides maximum durability and is ideal for applications e g access control where cards are repeatedly swiped through a magnetic stripe reader e The standard resin black Ribbon provides high durability ideal for most general p
74. d Cards from the printer before making any repairs unless otherwise specified To prevent equipment or media damage take jewelry off of fingers and hands as well as thoroughly clean hands to remove oil and debris before working on the printer Persona C10 M10 ID Card Printer Service Manual Rev 4 0 RESTRICTED USE ONLY Fargo Electronics Inc Section 1 Specifications Safety Messages review carefully Symbol Critical Instructions for Safety purposes A Danger Failure to follow these installation guidelines can result in death or serious injury Information that raises potential safety issues is indicated by a warning symbol as shown to the below To prevent personal injury refer to the following safety messages before performing an operation preceded by this symbol To prevent personal injury always remove the power cord prior to performing repair Instructions unless otherwise specified To prevent personal injury make sure only qualified personnel perform these Instructions A Caution This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage
75. designation of colored ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M and Cyan C YMCK The designation of colored ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan C and Black K YMCKH The designation of colored ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan C Black K and Heat Seal H Persona C10 M10 ID Card Printer Service Manual Rev 4 0 Continued on the next page 173 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Glossary of Terms continued Term Definition YMCKK The designation of colored ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan C Black K Black K the second K is for backside black only printing YMCKO The designation of colored ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan C Black K and Overlay O YMCKOK The designation of colored ribbon by the panels of color in the order in which they are printed Yellow Y Magenta M Cyan C Black K Overlay O and Black K used for backside black only printing Persona C10 M10 ID Card Printer Service Manual Rev 4 0 174 RESTRICTED USE ONLY Index A AC Alternating Current 154 Access Card 154 Adhesion
76. e Peel Off A bar on the section that holds the film at the correct position and provides proper peel angle Peripheral Any device that is attached externally to a PC These often share the same data cable or port as a Printer and may be the source of communication problem Persona C10 M10 ID Card Printer Service Manual Rev 4 0 Continued on the next page 166 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Glossary of Terms continued Overlaminate Term Definition Pinch Roller A free spinning non driven Roller that presses the card against the drive Roller on the opposite side to ensure an adequate normal force for proper traction Pixel Short for picture element The smallest element of a graphic Platen The hard rubber Roller that drives the media through the Printer providing support to the backside of the media during printing or laminating PET Abbreviation for polyester terephthalate often called polyester Sheets of PET are laminated with sheets of PVC to produce thermal acceptance composite cards Port A communication interface serial or parallel used for the transference of data PolyGuard A 1 mil or 6 mil thick polyester material that enhances card security and durability applied over the printed surface with a hot Roller Available as clear or with embedded holographic type security images Portrait A document layout that is viewed with the docume
77. e Manual Rev 4 0 RESTRICTED USE ONLY Fargo Electronics Inc Using the Magnetic Encoding Options Use this option only if the Printer has an optional Magnetic Stripe Encoding Module installed Note This section describes these options and the Printer s Magnetic Encoding process Step Procedure 1 Select the Magnetic Encoding Options to change the encoding mode coercivity setting or to modify the ISO Standards for Tracks 1 2 and 3 Note By default the Printer Driver is set to encode according to ISO Standards onto high coercivity Magnetic Stripes Continued on the next page f C10 Card Printer Printing Prefe Paper Quality C10 Card Printer Advanced Options K Panel Graphics Mode No K Panel Only Mode OFF Print Edge to Edge No Rotate 180 Degrees No Magnetic Encoding Options be Magnetic Encoding Mode 150 Encoding fej Magnetic Track Options Track 1 Track Bit Density 210 Bits per Inch Track LRC Generation Even Parity LRC Track Character Size 7 Bits per Character Track Character Parity Odd Parity ooo Track Character ASCII Offset SPACE Shift Data to Left No sasoniens bs Hea Encoding Yes pone H Disable Printing No 4 Apply Calibrate Persona C10 M10 ID Card Printer Service Manual Rev 4 0 70 RESTRICTED USE ONLY Fargo Electronics Inc Using the Magnetic Encoding Mode option Use the Magnetic Encoding Mode option to specify the desired Magnetic
78. e Printer Note Once you have completed the above cleaning procedure you should also clean the Printer s Drive Roller according to the steps in the following section Insert this end first 1 Persona C10 M10 ID Card Printer Service Manual Rev 4 0 147 RESTRICTED USE ONLY Fargo Electronics Inc Cleaning the Drive Roller The Drive Roller should be cleaned during every Ribbon change or after every 250 prints This helps to prevent jams and maintain uninterrupted service Also perform this procedure if the Roller is noticeably dirty Use the following steps to clean the Roller Step Procedure 1 Leave the power ON and open the Printer s Top Cover by gently grasping the front sides of the Cover and lifting upward Note The Cover will tilt open from front to back 2 a Open the Printhead Assembly by gently pulling up on the assembly s Release Tab and lifting upward b Allow the assembly to swing completely open 3 Remove the Ribbon and locate the Drive Roller 4 a Use a Cleaning Pad from the Printer Cleaning Kit or a soft lint free cloth slightly moistened with isopropyl alcohol to wipe the Roller clean b Press the On Cancel and on line buttons to move the Roller back and forth while cleaning 5 After the Roller is clean and completely dry re install the Ribbon and close the Printhead Assembly and Top Cover Persona C10 M10 ID Card Printer Service Manual Rev 4 0 148 RESTR
79. e bits per inch to 75 BPI OR Select 128 BPI to change the bits per inch to 128 BPI OR Select 210 BPI to change the bits per inch to 210 BPI C10 Card Printer Advanced Options 2 x K Panel Graphics Mode No a K Panel Only Mode OFF Print Edge to Edge No Rotate 180 Degrees No Overlay Yes A Magnetic Encoding Options Magnetic Encoding Mode ISO Encoding e Magnetic Track Options Track 1 Track Bit Density 210 Bits per Inch Track LRC Generati 75 Bits per Inch Track Character Sid 128 Bits per Inch i Track Character pas Bits per Inch 3 Track Character ASCII Offset SPACE Shift Data to Left No verify Magnetic Encoding Yes Smart Clipping Rectangle Disable Printing No wa Persona C10 M10 ID Card Printer Service Manual Rev 4 0 73 RESTRICTED USE ONLY Selecting the Track LRC Generation option Fargo Electronics Inc Use this option to customize the LRC Generation Mode used to encode the magnetic data on the currently selected Track Note The default ISO Standard selections for this option are Track 1 EVEN Track 2 EVEN and Track 3 EVEN Step Procedure 1 Select NO LRC to change the LRC Generation to none Select Even Parity to change the LRC Generation to Even Parity Select Odd Parity to change the LRC Generation to Odd Parity C10 Card Printer Advanced Options ey 2 Xi Track Character
80. e moistened with 99 99 isopropyl alcohol for cleaning the Printer s drive Roller and general inside area Step Procedure 1 Unplug the Printer s main power cord before performing any type of maintenance procedure unless otherwise indicated Also never use a sharp tool or a metal object of any kind to clean the Printhead You will damage the Printhead 2 Watches rings bracelets and other jewelry can damage the Printhead if accidentally bumped against it For best results remove such items before touching any internal components of Printer 3 Internal components of the Printer such as the Printhead may be damaged if exposed to static electrical discharges generated by various means such as walking on a carpeted floor To avoid potential damage always wear an appropriate personal grounding device such as a wrist strap w integral resistor connected to an ESD ground Or at a minimum make positive contact with the bare metal chassis of the Printer with the hand prior to touching any internal electrical components Persona C10 M10 ID Card Printer Service Manual Rev 4 0 143 RESTRICTED USE ONLY Fargo Electronics Inc Standard Printhead Cleaning This procedure should be performed if you notice a streak on the card where color was not transferred This procedure should also be performed during every Ribbon change or after every 250 prints in order to maintain consistent print quality
81. e removal of the Idler Gear 8 Take the Right Roller Gear from the printer Be sure to note that the flat area on the gear hub faces away from the Sideplate Remember this when reinstalling it 9 Remove the Retaining Ring 140063 from the Idler Pivot Post Shaft 10 Take out the Idler Gear 760401 Be sure to note that the gear teeth of the center hub face away from the Chassis Assembly Remember this when reinstalling it 11 Remove the Retaining Ring 140062 from the Card Input Roller Shaft 12 Take the two Drive Roller Bearings 7603433 from the Card Input Roller 13 Guide the Shaft forward and out of the rear Sideplate 14 Angle the Card Input Roller up 15 Slide the Shaft out of the front Sideplate 16 Take the Card Input Roller from the printer Persona C10 M10 ID Card Printer Service Manual Rev 4 0 136 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Left Card Input Roller Step Procedure 1 Unplug the power cord from the printer 2 Take off the Rear Pivot Cover 3 Detach the Print Circuit Board from the chassis Do not remove any wire connectors unless indicated 4 Stand at the front of the Chassis Assembly remove the Retaining Ring 140048 from the Card Input Roller Shaft 5 Remove the Transport Roller Gear Be sure to note that the wide part of the gear hub faces the Sideplate Remember this when reinstalling it 6 Remove the Washer Spring 130951 Be su
82. e set location of a card s Magnetic Stripe or smart chip C10 Card Printer Advanced Options x Algebraic Gamma 0 t senennees Algebraic Yellow Balance 32 4 scoured Algebraic Magenta Balance 36 2 erate Algebraic Cyan Balance 42 Stati Dye Sub Intensity MCB 0 on Resin Heat K 20 2 a Dither Mode Optimized for Graphics 2 Sneha K Panel Graphics Mode Mo sian K Panel Only Mode OFF Saunt Print Edge to Edge No aa Rotate 180 Degrees No x ARNE Overlay Yes Magnetic Encoding Opt P 2 Bclecenizee Track Character Size 7 Bits per Character Cancel Persona C10 M10 ID Card Printer Service Manual Rev 4 0 67 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Overlay option Use this option to automatically print Neither Side Back Side Only Front Side Only or Both Sides of a card Step Procedure 1 Select this option in conjunction with any application program that supports a multiple page document Note In other words the program must be able to send down two or more separate pages to be printed within the same document e Select Neither Side for non use of the Overlay option e Select the Front Side Only Back Side Only or Both Sides setting to designate the side or sides of the card for the image to print on Note 1 Print a full color ID format on the front of the card and monochrome text or bar codes on the back by cre
83. e to Edge No Moyie Rotate 180 Degrees Mo Senet Overlay Yes 6 A Magnetic Encoding Options tlic Magnetic Encoding Mode 150 Encodin rea Persona C10 M10 ID Card Printer Service Manual Rev 4 0 RESTRICTED USE ONLY Fargo Electronics Inc Controlling the Resin Heat Step Procedure 1 Control the amount of heat the Printer uses when printing with the resin black panel s of a full color ribbon or when printing with a resin only ribbon by adjusting the Resin Heat Note 1 This control can be helpful for fine tuning the saturation of resin text and bar codes Adjust the Resin Heat K setting as needed as shown below Note 2 This option only effects objects printed with a resin only print ribbon or those objects printed on the back side of a card with the resin black panel of a YMCKO YMCKOK or YMCKK print ribbon Note 3 Use this option to control the amount of heat the Printer uses when printing with the resin black panel s of a full color ribbon or when printing with a resin only ribbon adjust the Resin Heat slide C10 Card Printer Advanced Options 2 xi B B Magnetic Encoding Options Ribbon Type YMCKO Full Color Resin Black Overlay Color Matching Algebraic Picture Controls Default Settings Algebraic Contrast 0 Algebraic Gamma 0 Algebraic Yellow Balance 32 Algebraic Magenta Balance 36 Algebraic Cyan Balance 42 Dye Sub Int
84. enerated by various means such as walking on a carpeted floor Be sure to observe all established Electro Static Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies Always wear an appropriate personal grounding device such as a wrist strap with integral resistor connected to an ESD ground to avoid potential damage At a minimum make positive contact with the bare metal chassis of the printer with the hand before proceeding with the procedure Refer To Drawing 830117 XX TTR 5 minutes Step Procedure 1 Unplug the power cord from the printer 2 Remove two Screws 130938 from the Stepper Motor Assembly that secures the assembly to the printer chassis Disconnect the cable connector from J17 on the Power Circuit Board See Drawing 810113 for specifications Take the Stepper Motor Assembly from the printer Note Be sure there is adequate grease applied to the pinion gear of the Stepper Motor Assembly Also ensure that the gear mates properly with the Idler Gear before tightening the two Screws Persona C10 M10 ID Card Printer Service Manual Rev 4 0 132 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Ribbon ID Sensor Board Assembly 763173 2 Lr Caution This device is electrostatic sensitive It may be damaged if exposed to static electrical discharges Discharges may be generated by various means such as walking on a carpeted
85. ensity aces 0 Dither Mode Optimized for Graphics K Panel Graphics Mode No K Panel Only Mode OFF Print Edge to Edge No Rotate 180 Degrees No Overlay Yes Magnetic Encoding Mode ISO Encoding Cancel Persona C10 M10 ID Card Printer Service Manual Rev 4 0 RESTRICTED USE ONLY Fargo Electronics Inc Using the default Dither Mode This is a default selection C10 Card Printer Advanced Options Algebraic Yellow Balance 32 senenene Algebraic Magenta Balance 36 penned Algebraic Cyan Balance 42 9o Dye Sub Intensity MCE 0 aoe Resin Heat kK 20 9 Dither Mode Optimized For Graphics lhas K Panel Graphics Mode Mo sivas K Panel Only Mode OFF 2 stone Print Edge to Edge Mo PAANAN Rotate 180 Degrees Ma inde Overlay Yes Magnetic Encoding Options 2 Anat Magnetic Encoding Mode 50 Encoding A vse p Magnetic Track Options Track 1 Stunts Track Bit Density 210 Bits per Inch sariren Track LRE Generation Even Parity LRC ln Track Character Size 7 Bits per Character PERENA Track Character Parity Odd Parity Cancel Persona C10 M10 ID Card Printer Service Manual Rev 4 0 63 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the K Panel Graphics Mode option Use this option to control where the resin black K panel of a full color ribbon is printed Step Procedure 1 Select the K Panel Graphics Mode option to cont
86. ep Procedure 1 Unplug the power cord from the printer 2 Raise the Rear Pivot Cover 3 Lift the Head Latch Lever and raise the Upper Imaging Assembly 4 Unscrew the two Thumb Screws 130887 5 Remove the Head Cover Plate 820253 6 Raise the tip of the Head Spring 810214 about 74 inch above the Printhead Assembly 820199 7 Grasp the two plastic forks on each side of the Printhead Assembly pivot them upward and release the Head Spring 8 Disconnect the two cables from the printhead Make a note as to how the cables are oriented for installing the replacement Printhead 9 Pivot the Printhead Assembly back to its normal position 10 Take the two Screws 130990 from the Fan Guard 150312 lift the fan out of the printer 11 Remove the two Screws 130971 that secure the Shield Sensor 810303 to the Sensor Mount Bracket 810221 12 Take the Ribbon Sensor Assembly from the printer Persona C10 M10 ID Card Printer Service Manual Rev 4 0 121 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Printhead Harness Assembly 830162 00 cont Step Procedure 13 Remove the Screw 130972 that secures the Headlift Sensor Switch to the Front Plate Print Assembly Sideplate 830302 14 Lift the Headlift Sensor Switch out of the printer 15 Cut the Tie Wrap 140013 that attaches the Head Harness Assembly to the Back Plate Print Assembly Sideplate 830303 16 Remove the Rear Pivot
87. er dust and other foreign particles may accumulate inside the Printer s case Note These particles are attracted to the underside of the Ribbon by static produced during printing and can cause voids on the printed image Periodically use the following procedure to remove dust and other foreign particles Open the Top Cover of the Printer by gently grasping the front sides of the Cover and lifting upward Note The Cover will tilt open from front to back Open the Printhead Assembly by gently pulling up on the assembly s Release Tab and lifting upward Allow the assembly to swing completely open Remove the Ribbon from the Printer and set it on the ends of its Ribbon cores Use a Cleaning Pad from the Printer Cleaning Kit or a soft lint free cloth slightly moistened with isopropyl alcohol to wipe out all visible areas inside the Printer Remove any debris that may be inside Be extremely careful not to let any alcohol drip inside the Printer s case Once the cleaned areas are completely dry and free of foreign debris re install the Ribbon and close the Printhead Assembly and Top Cover Persona C10 M10 ID Card Printer Service Manual Rev 4 0 146 RESTRICTED USE ONLY Fargo Electronics Inc Cleaning the Card Feed Rollers To assure consistent Printer operation all of the gray card Feed Rollers within the Printer should be cleaned during every Ribbon change every 250 prints or if the Rollers
88. er Driver to bypass the Windows 3 1x Print Manager and to send all print data directly to the Printer e This option devotes all of the system resources to the current print job thereby increasing overall print speed Step Procedure 1 When the print job is finished the system resources will again be released and devoted to the normal function of the on screen applications Depending upon the processing speed and brand of the computer you may or may not need to select this option when printing For most computers with a non ECP compatible parallel port selecting this option will enhance the speed of the rasterizing and printing process In this case the Write Direct to Port option should be selected For some computers however this option may either not be supported by the particular brand of PC or simply may not be necessary due to the PC s fast processing speed In this case the Write Direct to Port option should not be selected This option will not function properly if using any type of external Printer buffer When using a Printer buffer all print jobs should be sent through the system print spooler or through the Printer s 32 Bit Print Spooler for Windows 95 98 Persona C10 M10 ID Card Printer Service Manual Rev 4 0 89 RESTRICTED USE ONLY Fargo Electronics Inc Printing a Card Now that you have set up the Printer loaded media and installed the Printer Driver you
89. erface due to its simplicity speed and standardization throughout the PC industry The Printer s parallel interface connector is a standard 36 pin Amp type with two metal wire retaining clips and is ECP Extended Capabilities Port compatible It mates with a shielded bi directional PC to Printer parallel cable Try to keep the interface cable to under 6 feet if possible Pin assignments are as follows WIRE DIAGRAM ij DB36P DB25P 1 1 2 2 3 3 4 4 5 5 5 7 7 a 8 9 a 10 E Ti F Te 42 13 E 14 14 32 15 3i 16 3 17 SHELL Persona C10 M10 ID Card Printer Service Manual Rev 4 0 108 RESTRICTED USE ONLY Fargo Electronics Inc Centronics type Parallel Interface continued Wire Diagram of DB36P and DB25P 13 00000000000 Pin Persona C10 M10 ID Card Printer Service Manual Rev 4 0 109 RESTRICTED USE ONLY Fargo Electronics Inc Centronics type Parallel Interface continued Centronics Parallel Pin Assignments Troe tet oman ei d C ee e a e a a ewe a SO a eee fe foe SSCSCSCSSCSCS sens a OSSSCS eee e OSC eS a a ee a accepted and that it is ready for more data ae a ee n receive data due to data entry error status or a full buffer Te eee om towsonWimnemetmeree a a E a E a E a e 31 Reset Input Not Used Clean 32 Out Low Printer Error High OK Pace peo SSS Persona C10 M10 ID Card Printer Service Manual
90. es in proportion to the heat to which it is exposed Thermocouple A device for measuring temperature using a junction of two wires of dissimilar metals that produce a voltage when heated that varies proportionally with the temperature Thin Film Overlaminate A 0 25 mil thick resin material that enhances card security and durability applied over the printed surface with a hot Roller Available as clear or with embedded holographic type security images Through hole A method of mounting circuit elements with the leads passing through holes in the circuit board and soldered on the opposite side Timeout An interruption of a print job that occurs when a function is not completed in the time allotted by the operating system TOF Top of Form The leading edge of the card as it travels through the Printer Track The area on a mag stripe designated to contain the magnetic data string Troubleshooting The process of investigating and determining the cause of a problem TrueType TT A font format that produces each character using a mathematical equation rather than a graphical representation resulting in a much sharper cleaner image UltraCard The Fargo brand of card stock recommended for use in Fargo Printers with the necessary glossy surface and composed of PVC UltraCard III The Fargo brand of card stock recommended for use in Fargo Printers that laminate with the nec
91. essary glossy surface and composed of PVC and PET to prevent heat distortion Persona C10 M10 ID Card Printer Service Manual Rev 4 0 Continued on the next page 172 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Glossary of Terms continued Term Definition Update The process of installing a new revision of software or firmware to implement new changes to the Printer s command codes and procedures UPS Un interruptible Power Supply An AC power supply typically powered by batteries which provides temporary power to the PC or Printer during an interruption of the supply voltage USB Universal Serial Bus A 1 5M sec 12Mbit sec serial communication interface that can support 127 separate devices consisting of 4 wires power ground data in and data out Virtual Memory A technique used by Windows when chip memory is exhausted in which data is written to the hard to hold data temporarily and support Window s operations Wrinkle The appearance in the card image of wavy or arched lines either colored or clear caused by improper film or ribbon tension Write Direct to Port UI function for specific older operating systems where it is necessary to bypass the layers of the operating system in order to connect directly to the Printer port Do not use this option for newer operating systems because it will disable the Printer Management function YMC The
92. eviation for identification Persona C10 M10 ID Card Printer Service Manual Rev 4 0 Continued on the next page 162 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Glossary of Terms continued Term Definition IEEE 1284 Institute of Electrical and Electronics Engineers 1284 A standard method of signaling for a bi directional parallel interface on personal computers To ensure proper Printer communications and image output Fargo recommends a parallel interface cable that complies with this specification Image A collection of pictures or graphical elements that compose the visual features on a card Also refers to the digital representation Input Any data or material being transferred to the Printer Input Hopper The area of the Printer that stores the blank cards ready to print Intermediate Transfer A thin flexible material coated with a resin material into which the Media InTM dye is transferred from the ribbon by the printhead The film is then transferred to the card surface by the hot Roller ISO For the Greek iso meaning same Used to represent data from the International Organization for Standardization JIS II Japanese Industrial Standard The standard for encoding to a Magnetic Stripe provided by the Japan Standards Association The single Track is as wide as ISO Tracks 1 and 2 combined and in the same approximate location as those Tracks but o
93. folder Note Before installing updated 32 Bit Print Spooler versions always uninstall the existing print spooler version from the system To do this simply select 32 Bit Print Spooler from the list of programs in the Add Remove Programs Properties window and click on the Add Remove button To print with the 32 Bit Print Spooler you must select the Fast 32 bit Spooler option from within the Printer Driver setup window as described in Section III When this option is selected the print spooler will automatically open and close with the start and finish of each print job Note You can also manually open the 32 Bit Print Spooler simply by selecting its icon from the Start gt Programs gt Card Printer folder 32 Bit Print Spooler 23 RESTRICTED USE ONLY Fargo Electronics Inc Installing the 32 Bit Print Spooler for Windows 95 98 continued When the 32 Bit Print Spooler is running its icon will appear in the Windows Task Bar During a print job it is sometimes helpful to click on this icon to bring the 32 Bit Print Spooler status window to the foreground of the application This window provides a number of details about the print jobs being sent to the Printer Term Description Current Job tab The Current Job tab tells you the name and size of the file printing the progress of the overall print job as well as the total number of copies left to print It also provides buttons which allow you to pause or cancel the pr
94. follow these installation guidelines can result in death or serious injury Information that raises potential safety issues is indicated by a warning symbol as shown to the below To prevent personal injury refer to the following safety messages before performing an operation preceded by this symbol To prevent personal injury always remove the power cord prior to performing repair Instructions unless otherwise specified To prevent personal injury make sure only qualified personnel perform these Instructions A Caution This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharge ESD Instructions while handling cables in or near the Circuit Board and Printhead Assemblies To prevent equipment or media damage always wear an appropriate personal grounding device e g a high quality wrist strap grounded to avoid potential damage To prevent equipment or media damage always remove the Ribbon and Cards from the Printer before making any repairs unless otherwise specified To prevent equipment or media damage take jewelry off
95. h torn or broken Ribbons Symptoms Printer stops printing or simply continues to wind the take up end of the roll and the on line LED light is flashing Step Procedure 1 Symptom If the dye sublimation Ribbon is sticking to the card check to see that you are using a card with a polished PVC finish A card with a dull or sticky finish can cause the Ribbon to stick to its surface causing the Ribbon to jam or even break Symptom If you are using an acceptable video imaging card stock and the Ribbon is still consistently being jammed down into the drive Roller you may need to reposition the Headlift Assembly a Todo this simply open the Printer s Top Cover do not open the Printhead Assembly With the Printer powered ON push down both the On Cancel and the on line buttons at the same time b You should then hear the Headlift Assembly rotate and realign itself Symptom You may have tried to feed in a card that was too thick or perhaps two cards fed at once This can sometimes cause the Ribbon to tear or break Remember the Printer is designed to feed and print primarily onto a standard CR 80 card size 3 375L x 2 125W x 030 86mmL x 54mmW x 75mm and will not accept cards with a thickness greater than 040 1 0mm Symptom If you selected Calibrate in the Printer Driver setup window and changed the Top Adjust value to an extreme negative number such as 10 you may have over adjusted for the specific P
96. he tape to lift dust from the Rollers 7 Once all debris is removed from the Rollers place the Roller assembly back into the Printer replace the Ribbon and close the Printer s Printhead Assembly and Top Cover Persona C10 M10 ID Card Printer Service Manual Rev 4 0 149 RESTRICTED USE ONLY Fargo Electronics Inc Section 8 Packing the C10 M10 Card Printer The purpose of this section to provide the User with a specific packing procedure for the C10 M10 Card Printer Follow this instruction to pack the Card Printer for transport Step Procedure 1 Clean the inside of the Printer with deionized air Wipe it down with a lint free cloth 2 Clean the Printhead with a Printhead pen 3 Pack the Printer in the original carton and packing materials 4 Be sure to enclose any necessary paperwork test cards etc Persona C10 M10 ID Card Printer Service Manual Rev 4 0 150 RESTRICTED USE ONLY Section 9 Board Level Diagnostics Fargo Electronics Inc The purpose of this section to provide the User with specific Board Level Diagnostic procedures for Board Errors and Sensor Testing for the C10 M10 Card Printer Sensor Testing Step Procedure 1 Check the voltage to determine if a Sensor is working 2 a Test the voltage of each Sensor using ground GRD Chassis to the correct pin on each connector See the Sensor Location and Voltages table on the next page b B
97. hese chips and so a change of the chip is necessary for an upgrade Escape sequence A string or control character that indicates to the processor that what follows is a command and not data ESD ElectroStatic The discharge of static electricity high voltage low current that Discharge can damage electronic devices Ethernet A system of networking a series of computers for the sharing of data or peripherals Film A thin flexible transparent sheet used to carry dye impregnated material or resin to be transferred to the card Firmware The instruction set stored in chip memory inside the Printer that controls functional and operational data Some models require a chip change for updates some firmware can be changed by reprogramming from the PC Persona C10 M10 ID Card Printer Service Manual Rev 4 0 Continued on the next page 160 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Glossary of Terms continued Programmable Gate Array Term Definition Flash Memory A microchip based non volatile memory device that holds its data when power is removed This allows for field reprogramming of the Printer commands such as Printer firmware upgrades without the necessity of changing chips Font A character set similar in style and form Fonts can be graphical or mathematical constructs represented by a series of dots or an assembly of curves and lines FPGA Field A
98. how to install the Printer Driver for the first time The latter part of this section also describes how to install Printer Driver updates Note The Windows 3 1 Printer Driver is not included with the Printer or on the Software Installation CD If you would like to use this Driver please contact the authorized reseller Persona C10 M10 ID Card Printer Service Manual Rev 4 0 19 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Printer Driver from the Software Installation CD Step Procedure 1 To install the Printer Driver close down all other programs and insert the Software Installation CD into the computer s CD drive The CD will automatically open and prompt you to click on the photo of the specific Printer model to begin installation 2 If the CD does not automatically open use My Computer or Windows Explorer to view the contents of the CD Then double click on the Setup exe file listed on the CD Follow the on screen instructions to complete installation Once installed the icon for the specific Printer model will appear in the Printers folder 3 The Online User s Guide will also automatically install along with the Printer Driver An icon for this will appear in the Start gt Programs gt Card Printer folder Select this icon to open the Online User s Guide any time you have a question about operating the Printer Online User s Guide Persona C10 M10 ID Card Printer Service Manual
99. ing Magnetic Track Options Track 1 Track Bit Density 210 Bits per Inch Track LRC Generation Even Parity LRC Track Character Size 7 Bits per Character Track Character Parity 5 Bits per Character i Track Character ASCII MAEA AE EIEE Shift Data to Left No 8 Bits per Character verify Magnetic Encoding Yes Smart Clipping Rectangle Disable Printing No Persona C10 M10 ID Card Printer Service Manual Rev 4 0 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Track Character Parity option Use this option to customize the Character Data Parity used to encode the magnetic data on the currently selected Track Note The default ISO Standard selections for this option are Track 1 ODD Track 2 ODD and Track 3 ODD Step Procedure 1 Select No Parity to change the Character Parity to none OR Select Even Parity to change the Character Parity to Even Parity OR Select Odd Parity to change the Character Parity to Odd Parity C10 Card Printer Advanced Options K Panel Graphics Mode No a K Panel Only Mode OFF Print Edge to Edge No Rotate 180 Degrees No b Overlay Yes Magnetic Encoding Options Magnetic Encoding Mode ISO Encoding l Magnetic Track Options Track 1 P Track Bit Density 210 Bits per Inch Track LRC Generation Even Parity LRC Track Character Size 7 Bits per Character Track Character Parity odd Parity Track Characte
100. ing loaded Use the end of the ribbon supply core to push in this Ribbon Drive Hub when inserting the ribbon Take up Ribbon Drive Hu Supply Ribbon fe a Persona C10 M10 ID Card Printer Service Manual Rev 4 0 29 RESTRICTED USE ONLY Fargo Electronics Inc Loading Ribbon Into The Printer continued Step Procedure 6 Place the take up end of the Ribbon roll in between the two black Ribbon Drive Hubs located on the left hand side of the Printer s interior 7 Load the Ribbon take up end of the Ribbon just as you loaded the Ribbon supply end 8 When loaded properly the Ribbon should feed underneath both ends of the Ribbon roll Grasp the Release Tab and gently lower the Printhead Assembly to close it 9 Lift slightly on the Release Tab to latch the assembly shut Close the Printer s Top Cover When you start to print the Ribbon Drive Hubs will automatically engage the notches on both cores of the Ribbon roll A Caution Do not reverse the Ribbon Damage may occur to the thermal Printhead IN Supply Roll Take Up Roll EN ER TE i ie ht l jf ae a en is AA sangeet T SII r ro o lt ToO B Persona C10 M10 ID Card Printer Service Manual Rev 4 0 aa Cleaning Roller Assembly 30 RESTRICTED USE ONLY Fargo Electronics Inc Loading Cards into the Printer The Card Printer prints onto standard CR 80 size cards 3 375
101. int job at any time during the printing process Settings tab The Settings tab tells you the port and Printer to which you are printing and allows you to configure the timeout settings In most instances these settings will rarely need to be changed This tab also provides two other options called Save last job for reprint and Direct to Port Mode Save last job for reprint option When the Save last job for reprint option is selected the 32 Bit Print Spooler will automatically save the last print job you sent to the Printer and allow you to instantly reprint the job without the delay of having to reprocess it The print job will be saved in the spooler until another print job is sent and saved over it If you do not wish to save the last print job for reprint deselect this option To print a saved job simply select the Print button from the spooler s Current Job tab Direct to Port Mode option The Direct to Port Mode option is selected by default In most instances this option allows the spooler to send data to the Printer at its optimum speed If however you experience problems when printing with this option selected simply deselect it and try the print job again Job Queue tab The Job Queue tab appears only when a print job is being sent to the Printer This tab tells you the name and status of each job in the queue and shows you the order in which the jobs will print if you have sent multiple jo
102. inued Term Definition Dwell Time The speed at which the card moves across the lam Roller measured in seconds inch sec in This may be adjusted in the Driver to ensure adhesion and card flatness Dye Migration The diffusion of dye out of the card surface and into another receptive surface such as a vinyl pouch card holder resulting in a faded image Dye Sublimation Also called dye diffusion thermal transfer it is the process of heating a dye suspended in a cellulous substrate until the dye can flow diffusing into the dye receptive surface of the card or InTM This produces the image in the surface of the card E card An abbreviation for electronic card A generic term used to reference any card with built in electronic devices such as smart cards or prox cards E card Docking Station The device in the Printer that accepts smart cards with an ISO smart card contact station This allows the user to write to the smart card chip with a standard RS 232 interface in the back of the Printer or with the optional built in encoder Edge to Edge Refers to the maximum printable area on a card resulting in printed cards with virtually no border ECP Mode Enhanced Capabilities Port Mode A type of Parallel Port mode developed by Microsoft to increase the port throughput and improve performance EE Memory An abbreviation for EEPROM EEPROM Electrically Erasable Programmable
103. ipment or media damage observe all established Electrostatic Discharge ESD Instructions while handling cables in or near the Circuit Board and Printhead Assemblies To prevent equipment or media damage always wear an appropriate personal grounding device e g a high quality wrist strap grounded to avoid potential damage To prevent equipment or media damage always remove the Ribbon and Cards from the Printer before making any repairs unless otherwise specified To prevent equipment or media damage take jewelry off of fingers and hands as well as thoroughly clean hands to remove oil and debris before working on the Printer Persona C10 M10 ID Card Printer Service Manual Rev 4 0 112 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Part Number Description and Drawing Number Table This section guides you through replacement of key components of the card printer It includes disassembly part removal replacement and installation Be sure to reverse the disassembly steps to reassemble the card printer A complete listing for each part is found below part number part description quantity needed drawing reference number page number and TTR Time to Repair Quantit Drawing Part Description Description on drawing Needed Reference TTR 820102 Printhead Assembly Assembly Printhead 1 emex s 820162 XX Printhead Harness Assembly Assembly Printhead Harness 1 emex is C E E A _
104. ired color automates this process Compressed air Air stored in a tank or produced by an aerosol can delivered by through nozzle at a high speed Used in the Printer to blow out debris Contrast The degree of difference in luminance of two areas Control panel The panel on the Printer from which the user can control Printer functions The Printer is usually composed of the control buttons and an LED or LCD display Persona C10 M10 ID Card Printer Service Manual Rev 4 0 Continued on the next page 156 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Glossary of Terms continued Term Definition CR 79 A card dimension standard of 2 0625 L X 3 3125 W 0 002 W 0 005 L or 52 400 X 84 150 mm CR 80 A card dimension standard of 2 125 X 3 370 0 002 W 0 005 L or 53 975 X 85 598 mm CR 90 A card dimension standard of 2 375 X 3 625 0 002 W 0 005 L or 60 325 X 92 075 mm CR 100 A card dimension standard of 2 625 X 3 875 0 002 W 0 005 L or 66 675 X 98 425 mm Cursor The marker in the LCD Display Window that indicates the active selection Darkness A reference to color saturation DB 9 A 9 pin D shaped connector typically used in serial port interfaces DC Motor A Motor that works on DC with continuous motion DC Direct Current Electronic flow that is unidirectional flowing from the positive t
105. ive list of headings above nested functions that aid navigation to a specific operation These are found in computer applications with the heading at the top of a subset of like functions They are also on the Printer LCD control panel Monochrome An image composed of a single color Network A series of computers connected by data transfer cable for communication and sharing of functions and peripherals Oersted Oe The unit of magnetic field strength named after Dutch scientist Hans Christian Oersted who found the science of electromagnetism Offset The prescribed distance between a reference point and the target point The offset in card printing may refer to the position of the image relative to the leading edge or the distance of the start of Magnetic Encoding from the leading edge of the card O Ring A rubber ring used as a belt in several media driving applications OS Operating The instructions installed on the computer hard drive that run the System computer s operations and applications The Driver used for any given OS will differ from other platforms The correct version Driver must be loaded for the Printer to interface with the OS and the application to print Output Any product of the Printer including card image encoded data and lamination Output Hopper The portion of the Printer that accepts the completed cards Overlay A resin like substance that is transferred by the prin
106. lectronics Inc Installing the 32 Bit Print Spooler for Windows 95 98 The Card Printer ships with a print utility program called the 32 Bit Print Spooler Note This print spooler is for use only with Windows 95 98 Persona C10 M10 ID Card Printer Service Manual Rev 4 0 Once installed the print spooler is located on the Software Installation CD and is able to process the print jobs and send them to the Printer at consistently faster speeds than if sending print jobs through the Windows print spooler Note This is especially true if printing with an ECP compatible parallel port or if printing off a network The 32 Bit Print Spooler is ideal for printing a large number of consecutive ID cards for printing larger file formats 1 MB or more or if printing on a somewhat slower computer The 32 Bit Print Spooler can be installed automatically from the Software Installation CD To do so close down all other programs and insert the Software Installation CD into the computer s CD drive The CD will automatically open and prompt you to click on the photo of the specific Printer model to begin installation Note If the CD does not automatically open use My Computer or Windows Explorer to view the contents of the CD Then double click on the Setup exe file listed on the CD Follow the on screen instructions to complete installation Once installed the 32 Bit Print Spooler icon will appear in the Start gt Programs gt Card Printer
107. length used to indicate the sharpness of the picture and the level of detail The number of elements in the printhead determines Fargo Printer resolution RFI Radio Electromagnetic waves radiated by poorly shielded cables or Frequency electronic devices that interferes with the operation or data Interference transfer of another device RFID Radio Indicates a way of transmitting information via radio frequency Frequency Data is sent from an RFID transceiver to an RFID tag that is Identification embedded in a Resin Ribbon RGB The three primary colors of the luminance or additive model Red Green Blue Combinations of these three colors can produce practically all the colors of the spectrum that humans can detect Computer monitors operate on an RGB model Ribbon The dye impregnated film that is used for color printing Ribbon cable Parallel wires held flat in a row by plastic insulation RibbonTraq A Fargo Electronics method of placing bar code like marks on the transition area between color panels These marks are arranged for detection by a reflective Sensor array for the identification of ribbon type and the ribbon position RMA number Return A number acquired from Fargo Support which authorizes the Merchandise Authorization number return of merchandise for repair or credit Roller Elements of the Printer used for the transport of media consisting of a rotating steel shaft for ribbon
108. llow these installation guidelines can result in death or serious injury A Information that raises potential safety issues is indicated by a warning symbol as shown to the below e To prevent personal injury refer to the following safety messages before performing an operation preceded by this symbol e To prevent personal injury always remove the power cord prior to performing repair Instructions unless otherwise specified e To prevent personal injury make sure only qualified personnel perform these Instructions Caution This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges A N Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below e To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol e To prevent equipment or media damage observe all established Electrostatic Discharge ESD Instructions while handling cables in or near the Circuit Board and Printhead Assemblies e To prevent equipment or media damage always wear an appropriate personal grounding device e g a high quality wrist strap grounded to avoid potential damage e To prevent equipment or media damage always remove the Ribbon and Cards from the Printer before making any repairs unless otherwise specified e To prevent equipment or media damage take jewel
109. lock a Slot Sensor with a card c Cover a reflective Sensor with a card Reviewing the Motor Voltages when active Use this table as a reference tool for Board Level Diagnostics Motor Location Pin VDC Print Drive Stepper J22 4 5 Print Headlift J27 1 17 0 Card Feed J28 4 20 Ribbon Drive J25 2 5 Persona C10 M10 ID Card Printer Service Manual Rev 4 0 151 RESTRICTED USE ONLY Fargo Electronics Inc Section 10 FARGO Technical Support The purpose of this section to provide the User with an efficient step by step procedure to be used when contacting Fargo Technical Support as needed for the C10 M10 Card Printer Contacting FARGO Technical Support Step Procedure 1 Read the suggested Sections of the service manual in order to troubleshoot a C10 M10 Card Printer As needed contact the Fargo Technical Support Group by phone at 952 941 0050 or by fax at 952 941 1852 for additional technical assistance OR Contact Fargo Technical Support via the Web http www fargo com tech_support contact_tech support asp Position a phone near the Printer and Computer so Fargo technicians can help to help troubleshoot the Printer s Please have a self test and a sample card ready when calling Fargo Technical Support Persona C10 M10 ID Card Printer Service Manual Rev 4 0 152 RESTRICTED USE ONLY Fargo Electronics Inc Section 11 Reviewing C10 and
110. microchip with configurable logic circuits installed that is programmed to act as the Printer s central processor Full bleed Printing that covers the entire card surface Gamma The degree of contrast of an image or the display of a monitor determined by the slope of a characteristic curve relating optical density to relative log exposure Glossy Matte A smooth polished surface in comparison to a rougher matte surface Fargo matte cards have a surface index Ra of approximately 65 micro inches while glossy have a Ra 3 Glossy PVC A card made of PVC with a smooth polished surface Surface roughness of approximately 0 10 micro inches This is required for direct to card dye sublimation printing Graphical Device Interface GDI A Windows standard for protocol between Drivers and applications and the Windows interface An application uses a Driver to rasterize the data in the format necessary for the Printer but also for the Windows interface to execute the print commands Gray Scale A graduation through the various brightness levels from white to black Halftoning A process in monochrome printing that simulates continuous tone by using changes to the distribution of single dots Increasing the number of dots in a given area increases the darkness even though the individual dots stay the same size Persona C10 M10 ID Card Printer Service Manual Rev 4 0 Continued on the next page 161
111. move the Rear Pivot Cover 9 Detach the Print Circuit Board 10 Disconnect the cable from J2 on the Print Circuit Board 11 Attach a piece of string to the end of the cable use it as a means to feed the new cable through the chassis See Drawing 830164 for specifications 12 Take the Front Panel Board Assembly from the printer Persona C10 M10 ID Card Printer Service Manual Rev 4 0 125 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Left Card Sensor Assembly 830135 Lr Caution This device is electrostatic sensitive It may be damaged if exposed to static electrical discharges Discharges may be generated by various means such as walking on a carpeted floor Be sure to observe all established Electro Static Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies Always wear an appropriate personal grounding device such as a wrist strap with integral resistor connected to an ESD ground to avoid potential damage At a minimum make positive contact with the bare metal chassis of the printer with the hand before proceeding with the procedure Refer To Drawing 830117 XX TTR 15 minutes Step Procedure 1 Unplug the power cord from the printer 2 Remove the Rear Pivot Cover 3 Detach the Print Circuit Board from the chassis without the removing wire connectors 4 Remove the Screw 130939 from the Left Card Sensor Assembly 830135 5
112. n the front of the card The coercivity level is 600 Oe K Panel An area of a multicolored ribbon e g YMCK that contains black resin for transfer to the card surface Also used in reference to the application of preference to items printed on the card those using the black panel in lieu of a process YMC black Lamination The application of a film or resinous substance fused by heat and pressure to the surface of a card LAN Local Area Network An array of several computers connected through a series of data transfer cables for the sharing of data and peripherals Persona C10 M10 ID Card Printer Service Manual Rev 4 0 Continued on the next page 163 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Glossary of Terms continued Term Definition Landscape A document layout that is viewed with the document s long axis in a horizontal orientation LCD Liquid Crystal Display A device that contains a liquid crystal between two pieces of polarized film through which reflected or ambient light can pass When a current is applied the liquid s polarity changes and blocks the passage of the light resulting in an opaque area of the display The areas are arrayed to form characters LED Light Emitting Diode A semiconductor that emits light when a current is applied Media A generic reference to anything onto which the Printer can transfer an image incl
113. ng modes e If this option is selected any verify errors will cause the Printer to signal an error condition e If this option is not selected the verify pass will not be executed C10 Card Printer Advanced Options F x K Panel Graphics Mode No K Panel Only Mode OFF Print Edge to Edge Mo Rotate 180 Degrees Mo Overlay Yes Magnetic Encoding Options En Magnetic Encoding Mode 150 Encoding S acti p Magnetic Track Options Track 1 Track Bit Density 210 Bits per Inch Track LAC Generation Even Parity LEC Persona C10 M10 ID Card Printer Service Manual Rev 4 0 79 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing ISO Track Locations Review the Magnetic Encoding module which encodes onto Tracks in accordance with an ISO 7811 2 Magnetic Stripe Refer to the diagram below for Track locations Note All standard Card Printers are capable of printing onto oversized cards however a special version of the Printer is required to encode the Magnetic Stripe of oversized cards 0 223 0 353 0 493 l maci foro I TRACK2 0 110 TRACK3 0 110 Persona C10 M10 ID Card Printer Service Manual Rev 4 0 RESTRICTED USE ONLY Fargo Electronics Inc Sending Track Information Magnetic Track data is sent in the form of text strings from the application software to the Printer Driver along with all of the other printable objects within the card design e Magnetic Track Da
114. ng with the new Card Printer Choosing a Good Location e Place unit in a location with adequate air circulation to prevent internal heat build up e Do not place unit near heat sources such as radiators or air ducts or in a place subject to direct sun light excessive dust mechanical vibration or shock e Allow for adequate clearance above the unit to accommodate the height of the unit with its Top Cover and Printhead Assembly open About Moisture Condensation If the unit is brought directly from a cold to a warm location or is placed in a very damp room moisture may condense inside the unit Should this occur print quality may not be optimum Leave the unit turned OFF in a warm dry room for several hours before using Note This will allow the moisture to evaporate Unpacking and Inspection While unpacking the Card Printer inspect the carton to ensure that no damage occurred during shipping Also make sure the following items are included e Printer e Power Transformer e Attachable Card Output Hopper e Software Installation CD e Warranty Statement and Registration Card Persona C10 M10 ID Card Printer Service Manual Rev 4 0 17 RESTRICTED USE ONLY Fargo Electronics Inc Connecting the Printer to the Computer The Card Printer is designed to be used with nearly any IBM PC or compatible running Windows 3 1x Windows 95 98 or Windows NT For best performance a Pentium class computer with 16 MB RAM or higher is
115. nt s long axis in a vertical orientation Potentiometer An electronic resistor with a variable resistance value that can be mechanically set Print Driver A software utility that serves as an interface between the Printer and the Windows GDI Graphical Device Interface making the Printer s functions available through the software application It also provides the format information for the rasterizing of the print file including any necessary escape or function commands Print Job A file of one or more cards for the Printer to print including image data and Printer functions transmitted through the parallel interface and at times stored temporarily in the print buffer and spooler Print Server A device used to connect and control a Printer on a network Persona C10 M10 ID Card Printer Service Manual Rev 4 0 Continued on the next page 167 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Glossary of Terms continued Term Definition Printhead The device on a Printer that produces the image on the media PVC Abbreviation for polyvinyl chloride often called vinyl PVC is the component of the 0 002 thick clear dye receptive film on the surface of the identification card and is the primary component of the identification card cores Queue A sequence of files or sets of data awaiting transmission or processing Proximity Prox Card Proximity card
116. o negative of a power source Default A setting or parameter that comes preset from the factory in Driver or firmware Performance parameters may be customized in the Driver but can be reset to the factory values usually through the push of the default button The default values for the firmware are usually denoted on a label attached to the Printer Defrag Abbreviation for defragmenting The process of reformatting data on a hard drive so that it uses space more efficiently DIP switches Dual In line Package Switches A small array of mechanical switches installed on the board that can be configured to change Printer operations including providing a variety of self tests Continued on the next page Persona C10 M10 ID Card Printer Service Manual Rev 4 0 157 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Glossary of Terms continued Term Definition Direct to Card DTC Printing The Direct to Card printing process prints digital images directly onto any plastic card with a smooth clean glossy PVC surface Dither A system of distributing dots to control the hue brightness and or saturation In monochrome printing this controls the brightness In color printing dithering can supply a larger color gamut than non dithering In the Driver dither modes can be selected to provide better image quality depending on the type of image to be printed Dongle
117. of fingers and hands as well as thoroughly clean hands to remove oil and debris before working on the Printer Persona C10 M10 ID Card Printer Service Manual Rev 4 0 91 RESTRICTED USE ONLY Fargo Electronics Inc Diagnostic Tools Start by running a Self Test Perform a self test after initial setup of the printer after a calibration procedure has been conducted or after a part has been replaced The self test checks for proper operation of the printer The procedure described below is an alternative to method found in the User s Manual A sample of the self test print is shown below Step Procedure 1 Unplug the power cord from the rear panel 2 Install a full color ribbon and cards in the Card Printer 3 Press and hold the on line button plug the power cord back into the rear panel connection while holding down the on line button 4 Release the on line button once the printer begins to cycle the drive motor Persona C10 M10 ID Card Printer Service Manual Rev 4 0 92 RESTRICTED USE ONLY Fargo Electronics Inc Calibrating the Printhead A Caution No 1 This device is electrostatic sensitive It may be damaged if exposed to static electrical discharges Discharges may be generated by various means such as walking on a carpeted floor Be sure to observe all established Electro Static A Caution No 2 Discharge ESD procedures while handling cables in or near the Circuit Bo
118. on takes the Printer on and off line e The Printer must have the on line light illuminated in order to print e When flashing the on line light also serves to indicate a print error condition Card Input The Card Input Hopper is where blank cards are loaded Hopper Card Output The Card Output Hopper is where printed cards eject An Hopper Attachable Card Output Hopper is included with the Printer and serves to catch cards once they have finished printing e To attach this hopper simply open the Top Cover of the Printer and slip it over the edge of the Printer s baseplate e Once the Top Cover is closed it will hold the hopper securely in place Top Cover The Top Cover tilts from front to back to open and is how you access the inside of the Printer to load cards and Ribbon Note The Top Cover must be shut in order for the Printer to print Persona C10 M10 ID Card Printer Service Manual Rev 4 0 12 RESTRICTED USE ONLY Fargo Electronics Inc Printer Components Buttons Hoppers and Cover continued On Cancel Button Line Button 10p Cover Card Output Hopper p H On Cancel LED Light Card Input Hopper On Line LED Light Persona C10 M10 ID Card Printer Service Manual Rev 4 0 13 RESTRICTED USE ONLY Fargo Electronics Inc Printer Components Ribbons and Cards Please note that the Printer requires specialized Ribbons in order to function properly To order addition
119. ons will be sent according to how they are configured within the software even though all print data will not be sent to the Printer C10 Card Printer Advanced Options K Panel Graphics Mode No K Panel Only Mode OFF Print Edge to Edge No Rotate 180 Degrees No Overlay Yes Ta Magnetic Encoding Options Magnetic Encoding Mode ISO Encoding Magnetic Track Options Track 1 Track Bit Density 210 Bits per Inch Track LRC Generation Even Parity LRC Track Character Size 7 Bits per Character Track Character Parity Odd Parity Track Character ASCII Offset SPACE Shift Data to Left No ee Magnetic Encoding Yes Smart Clipping Rectangle Disable Printing No z Calibrate Persona C10 M10 ID Card Printer Service Manual Rev 4 0 85 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Calibration window Use this option to a control the position of the printable area in relation to the card b calibrate Sensors and c adjust the internal Printer settings C10 Card Printer Advanced Options 2 xi K Panel Graphics Mode No igen K Panel Only Mode OFF Print Edge to Edge No Rotate 180 Degrees No Overlay Yes a Magnetic Encoding Options ioe Magnetic Encoding Mode ISO Encoding Magnetic Track Options Track 1 5 be Track Bit Density 210 Bits per Inch Track LRC Generation Even Parity LRC Track Character Size 7 Bits per Character Tr
120. or Jn 20 Pin Coeneactor Connects to J0 or the Power Ciroult Board J19 20 Pin Comestor Connects to J19 on the Powar Circuit Board Persona C10 M10 ID Card Printer Service Manual Rev 4 0 115 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Rear Pivot Cover 830168 It may be necessary to remove the Rear Pivot Cover or the Front Cover for many of the replacement procedures in this section Refer To Drawing 8301XX TTR 5 minutes Step Procedure 1 Unplug the power cord from the printer 2 Stand at the rear of the printer and remove the top two corner Screws 130971 loosen the bottom two corner Screws 1309771 3 Raise the Rear Pivot Cover and open the Upper Imaging Assembly 4 Remove the top two mid section Screws 130971 see drawing 830168 5 Close the Upper Imaging Assembly 6 Loosen the Screw 130971 by the Card Hopper and the Screw 130971 by the Card Exit Ramp see drawing 830168 7 Grasp the bottom lip of either side of the Rear Pivot Cover spread the sides carefully past the remaining loosened Screws 130971 and lift the cover assembly from the printer Persona C10 M10 ID Card Printer Service Manual Rev 4 0 116 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Front Cover Assembly 830182 02 Refer To Drawing 8301XX TTR 5 minutes Step Procedure 1 Unplug the power cord from the printer 2 Raise the Rea
121. ord from the printer 2 Raise the Rear Pivot Cover 3 Take the two Screws 130990 from the Fan Guard 150312 lift the fan out of the printer 4 Remove the two Screws 130971 that secure the Shield Sensor 810303 to the Sensor Mount Bracket 810221 5 Take the Ribbon Sensor Assembly from the printer 6 Use a wire cutting tool to severe the wires of the Ribbon Sensor Assembly near the opening of the Head Harness Assembly Take care not to nick any other wires 7 Remove the Print Circuit Board 8 Disconnect the Ribbon Sensor cable from J12 pins 3 and 4 on the Print Circuit Board 9 Sever the wires of the Ribbon Sensor cable near the opening of the Printhead Harness Assembly 10 Use wire wraps to secure the Ribbon Sensor cable next to the Printhead Harness Assembly 11 Take the Ribbons Sensor Board Assembly from the printer Persona C10 M10 ID Card Printer Service Manual Rev 4 0 123 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Cleaning Roller Assembly 830177 Refer To Drawing 830177 TTR 1 minute Step Procedure 1 Unplug the power cord from the printer 2 Lift the Head Latch Lever 830312 drawing 830119 XX and raise the Upper Imaging Assembly 3 Locate the Cleaning Roller Assembly in the Card Feed Path beneath the Lower Ribbon Sensor Assembly drawing 830126 The Cleaning Roller Assembly is held in place by two magnetic catches 130200
122. pe The Ribbon Sensor needs to be recalibrated This is a simple procedure which may be required every so often Refer to the following steps to recalibrate this sensor Step Procedure 1 Install a Full Color YMCKO Ribbon into the Printer and position an unused Magenta red colored panel across the top of the light emitting portion of the Ribbon Sensor Close the Printhead Assembly securely but leave the Top Cover open With the Top Cover open locate the rectangular opening on the left hand side of the Printer Just inside this opening are four small white switches aligned vertically The switches are labeled 1 through 4 with the top switch being number 1 With the tip of a small flathead screw Driver flip Switch 1 towards the rear of the Printer to turn the switch ON Disconnect the power cable from the back of the Printer and close the Printer s Top Cover Press and hold the on line button Then reconnect the power cable into the back of the Printer while continuing to hold the on line button Release the finger from the on line button once either of the Printer s LED lights turn ON Notice that only one LED will be lit either the on line or the On Cancel On the right hand side of the Printer locate the three small holes toward the rear of the Top Cover Through the center hole there is a potentiometer labeled RP2 which adjusts the sensitivity of the Ribbon Sensor Person
123. program Step Procedure 1 Open the Top Cover of the Printer by gently grasping the front sides of the Cover and lifting upward Note The Cover will tilt open from front to back _ Open the Printhead Assembly by gently pulling up on the assembly s Release Tab and lifting upward Allow the assembly to swing completely open Use a soft lint free cloth slightly moistened with acetone to wipe off the surface of the Printhead Be extremely careful not to use too much acetone It must not be allowed to drip into the Printer Lr Caution Acetone is a very powerful solvent Do not apply acetone to any other area of the Printer since it will destroy the finish of the paint rubber and plastic Allow the Printhead to thoroughly dry before closing the Printhead Assembly and Top Cover If a streak persists contact the authorized reseller for further assistance Persona C10 M10 ID Card Printer Service Manual Rev 4 0 145 RESTRICTED USE ONLY Fargo Electronics Inc Cleaning the Printer Case The Printer has a durable casing that should retain its luster and appearance for many years Clean it only with a soft cloth slightly moistened with water or a mild soap Do not use excess water or cleaning solvents of any kind Never spray the cabinet with a cleaner Rather spray the cloth first then wipe down the Printer Cleaning the Inside of the Printer Step Procedure 1 As you use the Print
124. r ASCII O No Parity Even Parity Shift Data to Left No l Verify Magnetic Encoding Yeee ai ss AMN owe Smart Clipping Rectangle Disable Printing No coca Persona C10 M10 ID Card Printer Service Manual Rev 4 0 76 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Track Character ASCII Offset option Use this option to customize the Character ASCII Offset used to encode the magnetic data on the currently selected Track This character offset value is subtracted from the ASCII value of each Magnetic Stripe data character prior to encoding on the Track Note The default ISO Standard selections for this option are Track 1 SPACE Track 2 ZERO and Track 3 ZERO Step Procedure 1 Select NULL to change the ASCII Offset to NULL OR Select SPACE to change the ASCII Offset to SPACE OR Select ZERO to change the ASCII Offset to ZERO C10 Card Printer Advanced Options g 2 x K Panel Graphics Mode No a K Panel Only Mode OFF Print Edge to Edge No Rotate 180 Degrees No coon Overlay Yes E a Magnetic Encoding Options ae Magnetic Encoding Mode I50 Encoding Magnetic Track Options Track 1 oon Track Bit Density 210 Bits per Inch Track LRC Generation Even Parity LRC Track Character Size 7 Bits per Character Track Character Parity Odd Parity Track Character ASCII Offset SPACE Shift Data to Left No Verify Magnetic Encoding Yes i Sma
125. r Pivot Cover and open the Upper Imaging Assembly 3 Loosen the top two corner Screws 130987 found just behind the top edge of the Front Cover 4 Close the Upper Imaging Assembly 5 Remove the Screw 130987 by the Card Hopper and the Screw 130987 by the Card Exit Ramp 6 Lift the front cover just enough so the top screws come away from the printer chassis 7 Lay the front cover down Persona C10 M10 ID Card Printer Service Manual Rev 4 0 117 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Print Circuit Board 140300 Refer To Drawing 830179 TTR 10 minutes Step Procedure 1 Unplug the power cord and any external cables from the printer 2 Refer to drawing 8301XX to remove the Screw 130971 Screw 130939 Washer 130949 and Cable Clamp 140013 from the Power Circuit Board Power drawing 830179 3 Lift up on the Backplate guide the Power Circuit Board over the lip of the printer baseplate 4 Place a small piece of tape on each cable write the cable connection location on that tape 5 Remove all of the cables from the Circuit Boards 6 Remove the two Screws 130971 that secure the Print Circuit Board to the two Standoff Screws 140047 7 Use the thumb and index fingers of both hands to carefully pry the Print Circuit Board from the Power Circuit Board Note Attach the cables Be sure to calibrate the printer so it functions properly See related Safety Messages
126. ration Even Parity LRC Track Character Size 7 Bits per Character gt Cancel Persona C10 M10 ID Card Printer Service Manual Rev 4 0 65 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Print Edge to Edge option Use this option for Edge to Edge type printing Step Procedure 1 Select this option to adjust the maximum printable area on a card which results in printed cards with virtually no border C10 Card Printer Advanced Options 2 x Algebraic Gamma 0 3 Algebraic Yellow Balance 32 Algebraic Magenta Balance 36 Algebraic Cyan Balance 42 Dye Sub Intensity YMCB 0 Resin Heat K 20 Dither Mode Optimized For Graphics K Panel Graphics Mode No K Panel Only Mode OFF Print Edge to Edge No Rotate 180 Degrees HL Nt An Looe Overlay Yes Magnetic Encoding Options Magnetic Encoding Mode ISO Encoding Magnetic Track Options Track 1 i Track Bit Density 210 Bits per Inch Track LRC Generation Even Parity LRC Track Character Size 7 Bits per Character x Cancel Persona C10 M10 ID Card Printer Service Manual Rev 4 0 66 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Rotate 180 Degrees option Use this option to rotate the image on the front of the card 180 degrees when printed Step Description 1 Select this option to change the position of the printed image in relation to th
127. rd Feed Roller is removed When replacing the Card Feed Roller hold the Card Feed Shaft Gear in place so the notched end of the Shaft slides easily into the Card Feed Shaft Gear Persona C10 M10 ID Card Printer Service Manual Rev 4 0 138 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Magnetic Head Assembly High Coercivity 83019012 or Low Coercivity 83019012 Lr Caution This device is electrostatic sensitive It may be damaged if exposed to static electrical discharges Discharges may be generated by various means such as walking on a carpeted floor Be sure to observe all established Electro Static Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies Always wear an appropriate personal grounding device such as a wrist strap with integral resistor connected to an ESD ground to avoid potential damage At a minimum make positive contact with the bare metal chassis of the printer with the hand before proceeding with the procedure Refer To Drawing SK1707 TTR 10 minutes Step Procedure 1 Unplug the power cord form the printer 2 Turn the printer upside down 3 Remove the two Screws attached to the Bottom Access Plate Refer to Drawing 830171 4 Take out the two Screws that secure the Magnetic Head in place 5 Move the Magnetic Head out of position 6 Set the two Magnetic Head Spacers aside for replacement
128. rder to function properly 5 Check for a Ribbon or card jam 6 The Ribbon Sensor may need to be recalibrated 7 Symptom A If the Printer has a magnetic encoding module installed and you are attempting to encode magnetic information onto a card while printing a flashing on line LED can also indicate an encoding mis verify Symptom B If information is not encoded properly or encoded onto a bad magnetic stripe the Printer is unable to verify the encoded data a When this happens the Printer will simply eject the card before printing begins and the on line LED will begin flashing b Press the on line button to resume encoding and printing with a new card Persona C10 M10 ID Card Printer Service Manual Rev 4 0 38 RESTRICTED USE ONLY Fargo Electronics Inc Resolving problems with the flashing On Cancel LED light Step Procedure 1 If the On Cancel LED is flashing this indicates a possible error with the Printer s memory Contact the authorized reseller for technical assistance Resolving problems with Windows 95 98 printing capabilities Print with either the 32 Bit Print Spooler or the Write Direct to Port option selected from within the Printer Driver setup In most cases one or the other of these options will provide the best results when printing from Windows 95 98 Due to the wide variety of PC hardware and software configurations however some systems may print more effectively thro
129. re the side with used Ribbon on it from in between the two black Ribbon Drive Hubs 3 Steadily pull the Ribbon up and out of the Printer as you press and hold down the Printer s on line button Note This will rotate the drive Roller backwards and eject the Ribbon while you are pulling gently upwards If the Ribbon breaks simply tape it back together making sure that it is fed from beneath both Ribbon cores 4 Once the jam is cleared re install the Ribbon and close the Printhead Assembly and Top Cover e If the on line light is flashing press and release it Note The Printer will save the print information and resume printing with a new card Remember both the On Cancel and on line lights must be ON solid in order to print e If the drive Roller appears dirty after the jam is cleared clean it according to the steps in Section IX Persona C10 M10 ID Card Printer Service Manual Rev 4 0 42 RESTRICTED USE ONLY Fargo Electronics Inc Resolving problems related to the Printer stopping or making strange sounds Symptoms Printer makes strange sounds or stops printing and the on line LED light is flashing Step Procedure 1 Symptom If the dye sublimation Ribbon is sticking to the card check to see that you are using a card with a polished PVC finish A card with a dull or sticky finish can cause the Ribbon to stick to its surface causing the Ribbon to jam or even break See Card 2 Symptom
130. re to note that the wave of the spring faces out Remember this when reinstalling it 7 Stand at the rear of the Chassis Assembly remove the Ribbon Drive Assembly 8 Remove the Retaining Ring 140062 from the Card Input Roller Shaft 9 Remove the two Drive Roller Bearings 760343 from the Card Input Roller 10 Guide the Shaft forward and out of the rear Sideplate 11 Angle the Card Input Roller up 12 Slide the Shaft out of the front Sideplate 13 Take the Card Input Roller out of the printer Persona C10 M10 ID Card Printer Service Manual Rev 4 0 137 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Card Feed Roller 810304 Refer To Drawing 830118 XX TTR 15 minutes Step Procedure 1 Unplug the power cord from the printer 2 Take off the Rear Pivot Cover 3 Detach the Print Circuit Board from the chassis Do not remove any wire connectors unless indicated 4 Stand at the front of the Chassis Assembly remove the Retaining Ring 140062 from the Card Feed Roller Shaft 5 Remove the Drive Roller Bearing 760343 from the front Sideplate 6 Stand at the rear of the Chassis Assembly remove the Retainer Clip 130950 from the Card Feed Roller Shaft Refer to Drawing 830117 XX 7 Slide the Card Feed Roller forward away from the rear Sideplate Note The Card Feed Shaft Gear and Drive Roller Bearing are attached at the rear Sideplate they will be loose when the Ca
131. recommended The Printer is equipped with an ECP compatible high speed Centronics parallel port Note This port is the means through which the Printer receives data from the computer Connect the Printer to the computer with a shielded bi directional parallel cable and refer to the following steps Step Procedure 1 Connect the Centronics type parallel side to the Printer Snap the fastening clips into place 2 Connect the other side to the back of the PC at the PARALLEL connector The Printer must have its on line light illuminated to receive data If the light is not ON press the on line button Persona C10 M10 ID Card Printer Service Manual Rev 4 0 18 RESTRICTED USE ONLY Fargo Electronics Inc Installing the Windows Printer Driver The Card Printer can be used with virtually any Microsoft Windows 3 1x Windows 95 98 Windows NT 4 0 or Windows 2000 software application program Note This is accomplished through what is called a Printer Driver The Printer Driver is simply software which gives the Printer all the information needed for printing The Printer Driver software is located on the Software Installation CD included with the Printer e If you are reading this on the computer screen from the Online User s Guide you have already installed the Printer Driver and this guide using this CD e If you would like to provide others with these instructions however the following describes
132. rinter This can sometimes cause the Ribbon to break just as printing begins Try entering another Top Adjust value which is not quite so extreme such as 5 Symptom If the Ribbon breaks simply tape the broken end of the supply roll directly onto the take up roll Then wind a few inches worth of Ribbon from the supply roll onto the take up roll Be sure the Ribbon is passing beneath both the supply and take up rolls Persona C10 M10 ID Card Printer Service Manual Rev 4 0 45 RESTRICTED USE ONLY Fargo Electronics Inc Resolving problems with streaks in Prints Symptoms Scratches or lines travel the entire length of the printed card Step Procedure 1 Symptom There may be dust on the Printhead 2 Symptom There may be a scratch or a burned out element in the Printhead Contact the authorized reseller for technical assistance Resolving problems with Print blotches or small voids Symptoms There are small spots on the print with no ink or different colors of ink Step Procedure 1 Most likely due to dust inside the Printer 2 Symptom May also be caused by dust or embedded contaminants on the card Be sure the cards you are using are clean and stored in a dust free environment Some card stocks can have embedded contaminants in their polished surface and should not be used Only use card stock recommended for use with the Card Printer Symptom May al
133. rinter Driver These applications will usually give you the same choices and options but in a slightly altered format 6 To change or verify the appropriate Printer Driver options for the print job please refer to the following descriptions given in alphabetical order Persona C10 M10 ID Card Printer Service Manual Rev 4 0 50 RESTRICTED USE ONLY Fargo Electronics Inc Using the Color ID Card II Printer Advanced Document Settings Access the Color ID Card II Printing Preferences window via Start gt Settings gt Printers gt C10 M10 Card Printer icon gt Color ID Card Printer Printer Preferences window gt Advanced button which brings up the Advanced Document Settings window C10 Card Printer Printing Preferences Layout Paper Quality Orientation Neceeesteceseseed C Landscape Advanced Cancel Apply Persona C10 M10 ID Card Printer Service Manual Rev 4 0 54 RESTRICTED USE ONLY Fargo Electronics Inc Selecting Paper Output Selecting Card Size This option displays a list of the available card size selections These selections prevent you from printing over or damaging the area of the card containing the magnetic stripe IC chip or punched slot Select the card size option that s appropriate for the type of card you are using Step Description 1 The Std CR 80 selection allows you to print and overlay the entire printable area of a standard CR 80 si
134. rol where the resin black K panel of a full color ribbon is printed Note If printing with a resin only ribbon type or a ribbon type that does not have a K panel all K Panel Resin options will be grayed out Resin black text is desirable due to its sharp saturated black coloring and resin black bar codes are often required to ensure readability when scanned C10 Card Printer Advanced Options i ES Algebraic Gamma OS OONO Algebraic Yellow Balance 32 eevee Algebraic Magenta Balance 36 isana Algebraic Cyan Balance 42 2o Sais Dye Sub Intensity MCB 0 4 oni Resin Heat Ki 20 Buai Dither Mode Optimized For Graphics E K Panel Graphics Mode Mo bi spent K Panel Only Mode OFF No i prin Print Edge to Edge Mo g STE Rotate 150 Degrees Mo E Overlay Yes A Magnetic Encoding Options ARN Magnetic Encoding Mode 50 Encoding A sen p Magnetic Track Options Track 1 Eanes Track Bit Density 210 Bits per Inch seenen Track LAC Generation Even Parity LEC ttantta Track Character Size 7 Bits per Character Cancel Persona C10 M10 ID Card Printer Service Manual Rev 4 0 64 RESTRICTED USE ONLY Fargo Electronics Inc Selecting K Panel Only 95 99 These option are only active when the K Panel Graphics options is selected e Selecting either of the K Panel Only options forces all of the black within text bar codes or bitmap images to be printed only with the Ribbon s resin black
135. rt Clipping Rectangle Disable Printing No Persona C10 M10 ID Card Printer Service Manual Rev 4 0 77 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Shift Data Left option Use this option to shift the recorded magnetic data to the left hand side of the card s Magnetic Stripe Note This is useful in situations that require cards to be readable with insert type readers that may not be able to read the right hand side of the card Step Procedure 1 Select the Shift Data Left option to apply to all Tracks C10 Card Printer Advanced Options Ig x K Panel Graphics Mode No K Panel Only Mode OFF Print Edge bto Edge No Rotate 180 Degrees Na Overlay Yes B Magnetic Encoding Options ee Magnetic Encoding Mode 150 Encoding Magnetic Track Options Track 1 Track Bik Density 210 Bits per Inch Track LAC Generation Even Parity LRC Track Character Size 7 Bits per Character Track Character Parity Odd Parity Track Character ASCII Offset SPACE shift Data ko Left No Persona C10 M10 ID Card Printer Service Manual Rev 4 0 78 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Verify Magnetic Encoding option Use this option to verify the encoding settings Step Procedure 1 Select this option to instruct the Printer to verify that all magnetic data has been correctly encoded on each card Note This option is selecTable for both ISO and JIS Il encodi
136. ry off of fingers and hands as well as thoroughly clean hands to remove oil and debris before working on the Printer Persona C10 M10 ID Card Printer Service Manual Rev 4 0 141 RESTRICTED USE ONLY Fargo Electronics Inc Section 7 Maintenance and Cleaning continued The Card Printer is built to require a minimum amount of maintenance Nevertheless there are a few procedures you can perform on a regular basis or as needed to ensure the best possible performance Use the illustration below to locate the items discussed within this section Card Feed Rollers aie pT fo HT Printhead Assembly Drive Roller Cleaning Roller Assembly Persona C10 M10 ID Card Printer Service Manual Rev 4 0 442 RESTRICTED USE ONLY Fargo Electronics Inc Supplies Required For the maintenance procedures outlined in this section you will need the following items e Isopropyl alcohol e Acetone e Standard clear adhesive tape or masking tape e Soft lint free cloth Or to make these maintenance procedures more convenient a Printer Cleaning Kit is available from the authorized reseller This optional kit includes the following e Printhead Cleaning Pens pre moistened with 99 99 isopropyl alcohol for cleaning the Printer s Printhead e Cleaning Cards with an adhesive backing for automatically cleaning the Printer s gray card Feed Rollers and cleaning Rollers e Cleaning Pads pr
137. s Inc Safety Messages review carefully Symbol Critical Instructions for Safety purposes A Danger Failure to follow these installation guidelines can result in death or serious injury Information that raises potential safety issues is indicated by a warning symbol as shown to the below To prevent personal injury refer to the following safety messages before performing an operation preceded by this symbol To prevent personal injury always remove the power cord prior to performing repair procedures unless otherwise specified To prevent personal injury make sure only qualified personnel perform these procedures A Caution This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated by a warning symbol as shown to the below To prevent equipment or media damage refer to the following safety messages before performing an operation preceded by this symbol To prevent equipment or media damage observe all established Electrostatic Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies To prevent equipment or media damage always wear an appropriate personal grounding device e g a high quality wrist strap grounded to avoid potential damage To prevent equipment or media damage always remove the C10 M10 Ribbon an
138. s allow access and Tracking utilizing contactless technology usually by communicating through a built in antenna Prox Card Encoder The Fargo prox card encoder uses an HID ProxPoint Plus reader mounted on the e card docking station inside the Printer encoder The ProxPoint is a read only device producing a Wiegand signal that is converted to RS 232 using a Cypress Computer Systems CVT 2232 Application programs can read information from HID prox cards via a RS 232 signal through a dedicated DB 9 port on the outside of the Printer labeled Prox RAM Random Access Memory A storage device for digital information to be held temporarily to facilitate processing Rasterize The process of converting the elements of a graphic into a bitmap to be printed Reboot Cycling the power to the Printer so that it resets and reinitializes Registration The quality of the alignment of the separate primary color images YMCK Resident Font A set of characters loaded into the Printer memory that can be programmed to print those characters on the card without rasterizing the image Resin A semi solid material Persona C10 M10 ID Card Printer Service Manual Rev 4 0 Continued on the next page 168 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Glossary of Terms continued Term Definition Resolution The number of individual pixels in a graphic taken over a given
139. sembly from the printer Persona C10 M10 ID Card Printer Service Manual Rev 4 0 130 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Lid Sensor Assembly 830150 Lr Caution This device is electrostatic sensitive It may be damaged if exposed to static electrical discharges Discharges may be generated by various means such as walking on a carpeted floor Be sure to observe all established Electro Static Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies Always wear an appropriate personal grounding device such as a wrist strap with integral resistor connected to an ESD ground to avoid potential damage At a minimum make positive contact with the bare metal chassis of the printer with the hand before proceeding with the procedure Refer To Drawing 830117 XX TTR 5 minutes Step Procedure 1 Unplug the power cord from the printer 2 Remove the Screw 130972 from the Lid Sensor Assembly 3 Disconnect the cable connector from J4 on the Print Circuit Board See Drawing 830150 for specifications 4 Take the Lid Sensor Assembly from the printer Persona C10 M10 ID Card Printer Service Manual Rev 4 0 131 RESTRICTED USE ONLY Fargo Electronics Inc Replacing the Stepper Motor Assembly 810113 Lr Caution This device is electrostatic sensitive It may be damaged if exposed to static electrical discharges Discharges may be g
140. sin is available in Gold or Silver Scratch Off Resin BO Dye Sub Black Overlay YMCBO Full Color Dye Sub Black Overlay YMCKO Full Color Resin Black Overly YMCKOK Full Color 2 Resin Black Overlay Persona C10 M10 ID Card Printer Service Manual Rev 4 0 56 RESTRICTED USE ONLY Fargo Electronics Inc Selecting from the Ribbon Type options continued C10 Card Printer Advanced Options x Sg C10 Card Printer Advanced Document Settings Paper Output terree Paper Size Std CR 80 54 x 85 6 mm Copy Count 1 Copy lin Graphic a Resolution Normal Efi Document Options angina Ribbon Type YMCKO Full Color Resin BlackiOverlay PORES ic YBa Dye Sub Black Overlay ee ic MH Y MCBO Full Color Dye Sub BlackfOverlay D AMICK Full Color Resin BlackiOverlay i Persona C10 M10 ID Card Printer Service Manual Rev 4 0 RESTRICTED USE ONLY Fargo Electronics Inc Selecting from the Color Matching options Use this option to control where the resin black K panel of a full color ribbon is printed When printing with a resin only ribbon type or a ribbon type that does not have a K panel all K Panel Resin options will be grayed out Note Resin black text is desirable due to its sharp saturated black coloring and resin black bar codes are often required to ensure readability when scanned Step Procedure 1 Select None for print speed versus print color or for use of third par
141. so be caused by a filthy Cleaning Roller Persona C10 M10 ID Card Printer Service Manual Rev 4 0 46 RESTRICTED USE ONLY Fargo Electronics Inc Resolving problems with pixelated Photos on ID cards Symptoms Photos do not look smooth or continuous but rather grainy and unclear Step Procedure 1 Some applications have selections you must enable in order for the Printer to use its own dither patterns For best output you should always use the Printer s dither patterns Refer to the application program s instruction manual or contact the software manufacturer for details on how such selections are enabled For best photo realistic output you should always use high resolution 24 bit color images Be sure the image capture equipment is capturing at a high enough resolution and at about the same size at which the image will be printing If you stretch or blow up a small or low resolution image you will always get a pixelated or grainy effect when printing Persona C10 M10 ID Card Printer Service Manual Rev 4 0 47 RESTRICTED USE ONLY Fargo Electronics Inc Resolving problems with card feeding and Online LED blinking Symptoms The Printer starts to make noise like everything is fine but no card feeds Step Procedure 1 a Be sure the cards are inserted all the way into the Printer and that you haven t inserted more than 50 standard sized cards Yo
142. ssage comes up in the Windows application program Step Procedure 1 Make sure that the power cord is plugged in securely on both ends and that the Printer is turned ON Also be sure the Printer is on line The green LED below both the On Cancel and the on line buttons should be illuminated 2 Make certain the Printer s interface cable is securely connected 3 Make certain the Top Cover and or Printhead Assembly is securely shut Persona C10 M10 ID Card Printer Service Manual Rev 4 0 37 RESTRICTED USE ONLY Fargo Electronics Inc Resolving problems with the flashing Online LED light This indicates a reCoverable printing error regarding the print media or supplies Refer to the following list for possible causes to this problem Step Procedure 1 Once the problem is corrected press the on line button to resume printing Or if necessary turn the print power ON and OFF by pressing the On Cancel button and send the print job again 2 Check that cards and Ribbon are installed in the Printer Also check that cards are pushed all the way into the Printer and that the Ribbon is installed properly 3 Check that the proper Ribbon type is installed according to the Ribbon type option selected in the Printer Driver setup window 4 Are you using a Ribbon other than those sold specifically for use with the Card Printer Remember the Printer requires specialized Ribbon rolls in o
143. stalled a self test should be performed to check for proper operation of the Printer The standard self test function requires only that a full color Ribbon and at least one card is installed A sample of the self test pattern is shown below Step Procedure 1 e f power is ON turn it OFF now by pressing the On Cancel button Note The LED indicator lights should no longer be illuminated e Verify that a full color Ribbon is installed and that cards are properly loaded 2 Press and hold the on line button 3 While holding the on line button down turn the Printer power back ON by quickly pressing and releasing the On Cancel button 4 Release the on line button Note The gray scale self test pattern will begin printing approximately 10 seconds after the on line button is released Self Test Example Actual size Persona C10 M10 ID Card Printer Service Manual Rev 4 0 36 RESTRICTED USE ONLY Fargo Electronics Inc Section 3 Troubleshooting the Printer If you have difficulty operating the Card Printer the troubleshooting suggestions in this section should in most cases solve the problem If you still have difficulty after trying these suggestions contact the authorized reseller for technical assistance Please refer to the following possible symptoms and solutions to troubleshoot the Card Printer Resolving problems with General Printer Operation Symptoms Nothing happens or an error me
144. t 88 HTML HyperText Markup Language 162 HTTP HyperText Transfer Protocol 162 I IC Integrated Circuit 162 icon for printed card 53 ID Identification 162 IEEE 1284 Institute of Electrical and Electronics Engineers 1284 163 Image 163 Image Position controls 87 Input 163 Input Hopper 163 Intermediate Transfer Media InTM 163 internal Printer settings 86 ISO 163 ISO 7811 2 Magnetic Stripe 80 ISO encoded data format 72 ISO option 71 ISO Standard selections 76 ISO Standards 72 ISO Track Locations 80 J JIS II Japanese Industrial Standard 163 JIS II option 71 K K Panel 163 K Panel Graphics Mode 64 L LAN Local Area Network 163 Landscape 164 Landscape orientation 87 LCD Liquid Crystal Display 164 LED Light Emitting Diode 164 LoCo Low Coercivity 164 Low Coercivity Module 72 LPT Port Line Printer Port 164 LRC Generation 74 LRC Generation Mode 74 M Mag encoding 164 Mag Track 164 176 RESTRICTED USE ONLY Mag Verify 164 Magnetic Encoding options 72 Magnetic Stripe 164 Magnetic Stripes interchangeable 72 MB Megabyte 165 Media 164 Memory 165 Menu 165 Monochrome 165 monochrome text or bar codes 68 Motor Voltages when active 151 Multiple Page Document 68 N Network 165 None 58 number of Copies 53 O Oersted Oe 165 Offset 165 option to disable 85 optional Magnetic Stripe Encoding Module 70
145. t calibrated correctly It may print the first card in a series but the second card may stall in the printer and the on line light will blink If the on line button is pressed the second card may print fine Note This symptom is also identical to what occurs when the wrong Ribbon Type is selected in the Printer Driver Make sure the Ribbon Type selected in the Printer Driver matches the ribbon installed in the printer A Caution This device is electrostatic sensitive It may be damaged if exposed to static electrical discharges Discharges may be generated by various means such as walking on a carpeted floor Be sure to observe all established Electro Static Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies Always wear an appropriate personal grounding device such as a wrist strap with integral resistor connected to an ESD ground to avoid potential damage At a minimum make positive contact with the bare metal chassis of the printer with the hand before proceeding with the procedure Tools Needed 1 Digital volt meter 1 Exacto knife Precision bladed knife 1 Phillips head screwdriver Continued on the next page Persona C10 M10 ID Card Printer Service Manual Rev 4 0 105 RESTRICTED USE ONLY Fargo Electronics Inc Calibrating the Ribbon ID Sensor Board Step Procedure 1 Remove all external cables from the back of the printer
146. t should read 0 75 V dc Note If the voltage is lower than 0 75 the magnet of the ID sensor is too close to the hall effect sensor 15 Use the blade tip of the exacto knife to slide the magnetic cylinder held by the plastic housing at the Ribbon ID Sensor Board This process requires moderate to high level coordination and dexterity Patience and concentration are key 16 Place the tip of the exacto blade at the forward side towards the ribbon hub of the magnetic cylinder slide it towards the front of the printer The amount of movement needed is very small half the thickness of the exacto blade 17 Remove the knife from the Ribbon ID Sensor Board 18 Measure the voltage at R35 If the voltage is higher than 0 75 the magnetic cylinder is too far from the hall effect sensor The magnetic cylinder should be moved towards the ribbon hub Persona C10 M10 ID Card Printer Service Manual Rev 4 0 107 RESTRICTED USE ONLY Interfacing Information Fargo Electronics Inc The Card Printer is equipped with a standard 8 bit Centronics type parallel data communications port This is the means by which the Printer receives data from the computer No options for serial data are available This section describes the pin assignments protocol and signal specifications for the parallel data input port Centronics type Parallel Interface The Centronics type parallel interface is the most widely used Printer int
147. ta added In order for the Printer Driver to differentiate between magnetic Track data and the rest of the printable objects the magnetic Track data strings must be uniquely tagged or added e Specific Characters added In other words specific characters must be added to the magnetic Track data in order for the Printer Driver to know which data is to be encoded which Tracks to encode when the Track data stops and starts and so forth e Manually or automatically added In some cases these specific characters are automatically added to the string of Track data by customized ID software applications In most cases however the User must manually add these characters to the string of magnetic Track data Entering Track Information Note If these characters are not added to the Track data the text intended for the magnetic Track will most likely appear as printed text on the card Step Procedure 1 To avoid this symptom Track information must be entered as follows When entering Track data the character is entered first followed by the desired Track number 1 2 or 3 used to encode the data e The data to be encoded should then follow Note The first character of this data string must be the Track s specific Start Sentinel SS and the last character must be the specific End Sentinel ES e The characters or data in between the SS and ES can include all of the valid characters specific to each Track No
148. tatic Discharge ESD procedures while handling cables in or near the Circuit Board and Printhead Assemblies A Caution No 3 Always wear an appropriate personal grounding device such as a wrist strap with integral resistor connected to an ESD ground to avoid potential damage At a minimum make positive contact with the bare metal chassis of the printer with the hand before proceeding with the procedure Persona C10 M10 ID Card Printer Service Manual Rev 4 0 95 RESTRICTED USE ONLY Fargo Electronics Inc Making Mechanical Adjustments to the Printhead continued Symptom Overall printed image looks broken up and or faded Solution The ribbon deflector on the Printhead may be too low Step Procedure 1 Open the Top Cover 2 Loosen the two Screws Item 1 below that hold the ribbon deflector Item 2 below in place 3 Locate the adjustment screws for the ribbon deflector Item 3 below 4 Turn each adjustment screw 1 8 turn clockwise if the entire card is faded Turn each screw the same amount If one side of the card is faded turn the adjustment screw on that side of the card 1 8 turn clockwise 5 Tighten the screws loosened in step 2 Do not overtighten them 6 Close the Top Cover 7 Print a sample card 8 Repeat steps 1 7 until the image is correct Persona C10 M10 ID Card Printer Service Manual Rev 4 0 96 RESTRICTED USE ONLY Fargo Electronics Inc Making Mechanic
149. te The number of these characters is limited by each Track s maximum character capacity A Caution When segmenting Track data strictly use the appropriate Field Separator FS Persona C10 M10 ID Card Printer Service Manual Rev 4 0 81 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing Tracks 1 2 and 3 in Table format Review this Table which displays the SS ES FS and the valid characters defined for each Track Start End Field Valid Characters Maximum Sentinel Sentinel Separator Number of Characters Track 1 A 0 9 A Z Punct 78 ASCII 32 95 See the Table below Track 2 0 9 39 ASCII 48 63 See the Table below Track 3 i 0 9 106 ASCII 48 63 See the Table below Reviewing the Track Data Note Review this Table which displays how Track Data should be entered for Tracks 1 2 and 3 Track Data Entry Sending data to Track 1 1 JULIE ANDERSON 623 85 1253 Sending data to Track 2 2 0123456789 Sending data to Track 3 3 0123456789 Persona C10 M10 ID Card Printer Service Manual Rev 4 0 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the ASCII Code and Character Table ASCII Code Character ASCII Code Character ASCII Code Character 32 space 56 8 80 P 33 57 9 81 Q 34 58 82 R 35 59 83 S 36
150. the Printhead if mechanical adjustments are needed to achieve the correct intensity level Persona C10 M10 ID Card Printer Service Manual Rev 4 0 93 RESTRICTED USE ONLY Fargo Electronics Inc Aligning the Headlift Sensor Step Procedure 1 Close the Upper Imaging Assembly leave the Top Cover open 2 Apply power to the printer press both the on line and on cancel buttons at the same time You will hear the Headlift motor energize for a moment and then stop it sounds like a low pitched winding noise Positioning the Headlift Cam Step Procedure 1 Examine the eccentric cam in the middle of the Headlift Shaft Assembly The cam is a black semi round cylinder 4 inch wide positioned midway across the width of the Upper Imaging Assembly riding against the Cam Lift Plate and a thin metal plate called a Cam Follower Spring Run the Headlift Alignment procedure above Watch the rotation of the eccentric cam e The eccentric cam will make one complete rotation 360 counterclockwise it should come to rest with the fattest portion of the cam face down pushing the Cam Lift Plate to its lowest position e The lifter arm of the Headlift Switch should be depressed opening the contacts of the Headlift Switch It should be an open contact when depressed with the arm released the contacts will close The Headlift Switch could be malfunctioning if the fat portion of the cam s
151. thead to the card surface over a printed dye image to prevent image fading increase abrasion durability and prevent dye migration Persona C10 M10 ID Card Printer Service Manual Rev 4 0 Continued on the next page 165 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Glossary of Terms continued Term Definition Oversized Cards Oversized cards are used for more efficient visual identification and are available in many non standard sizes The most popular sizes are CR 90 3 63 x 2 37 92mm x 60mm and CR 100 3 88 x 2 63 98 5mm x 67mm Overlaminate Protective clear or holographic material to increase security and durability applied over the printed surface with a hot Roller Parallel A method of data transfer in which serial data is divided into sections and sent simultaneously down parallel wires to speed transfer rate Parallel Port A communication socket on a device that allows for parallel data transfer PC Personal Computer A stand alone programmable electronic device that can store retrieve and process data consisting of a CPU mouse keyboard and monitor PCB Printed Circuit Board A solid multi layered plate on which electronic elements are attached either through the board or on the surface Peel The removal of a film or ribbon from a card surface at a perpendicular angle to ensure proper transfer then separation from the card surfac
152. tical adjustment to move the image e Move toward the rear of the Printer if a positive number is entered e Move toward the front of the Printer if a negative number is entered OR Use the Horizontal adjustment to move the image e Move toward the card output side of the Printer if a positive number is entered e Move toward the card input side of the Printer if a negative number is entered Note 1 The maximum value for the Vertical and Horizontal adjustments is 100 pixels 10 pixels about 03 8mm Note 2 The Vertical and Horizontal adjustment arrows point to within the Image Position window which represents the direction that the printed image moves Rear of Printer Card Output f Horizontal Horizontal Card Input Side of Printer Side of Printer Ee Direction card travels through printer Front of Printer Persona C10 M10 ID Card Printer Service Manual Rev 4 0 88 RESTRICTED USE ONLY Fargo Electronics Inc Selecting the Self Test button Use this option to send a Self Test page to the Printer Step Procedure 1 Click on the Self Test button to print out a test page and ensure that the computer is effectively communicating with the Printer and that the Printer is functioning properly Selecting Write Direct to Port Selecting this option provides the fastest print processing when printing exclusively from Windows 3 1x e When selected this option allows the Print
153. tional Specifications to learn how Specifications hyper linked to use the processes procedures functions and windows for the C10 M10 Card Printer within concise correlative Tables Table of Contents hyper You can use the automated Table of Contents to quickly linked locate for example an error message a procedure the index or an appendix Troubleshooting You can go directly to Specifications General Replacement Removal Troubleshooting Printer Adjustments Parts Replacement Diagnostic and Navigation Printer Packing and Board Level Diagnostics to find Procedures in hyper linked troubleshooting removal and replacement procedures Sections The section titles are always labeled according to their function for consistent usage Cross Referencing hyper You can use the cross referencing links to quickly locate linked for example an error message or a procedure Comprehensive Index You can use the COMPREHENSIVE INDEX to quickly hyper linked locate information on the C10 M10 Card Printer relating to a specification a procedural step a window or screen a component a term a qualifier or a related feature to this printer Appendices You can use Appendix A and B to locate information relating to engineering drawings and technical updates which are specific to the C10 M10 Card Printer Persona C10 M10 ID Card Printer Service Manual Rev 4 0 RESTRICTED USE ONLY Fargo Electronic
154. tops at the highest point Adjust the mounting screw of the Headlift Switch it may be too tight e Ensure that the switch is positioned correctly on the Print Assembly Sideplate Make sure the switch activates when the lifter arm is depressed This can be measured with an ohmmeter for continuity e Check the rotation of the cam during the Headlift Alignment procedure if difficulty persists Normally the cam should rotate counterclockwise from the front of the printer e If the camis rotating clockwise the HeadliftMotor cable connection J15 on the Print Circuit Board is reversed Persona C10 M10 ID Card Printer Service Manual Rev 4 0 94 RESTRICTED USE ONLY Fargo Electronics Inc Making Mechanical Adjustments to the Printhead Refer to the following troubleshooting tips if you feel the Printhead Assembly requires additional adjustment A Caution No 1 DO NOT make mechanical adjustments to the Printhead unless one of these troubleshooting symptoms is present Keep close track of all adjustments so you can reset the assembly to its original settings if needed The adjustments described below are very minute be sure to turn the adjustment screws only the amount suggested A Caution No 2 This device is electrostatic sensitive It may be damaged if exposed to static electrical discharges Discharges may be generated by various means such as walking on a carpeted floor Be sure to observe all established Electro S
155. ty color matching software OR Select Algebraic to control the Contrast and Gamma of the printed image as well as the individual color balance of Yellow Magenta and Cyan Note In most cases the default settings of these options will suffice When the Algebraic color matching option is selected all control options will display and can be adjusted OR Select FargoColor to make appropriate adjustments Persona C10 M10 ID Card Printer Service Manual Rev 4 0 58 RESTRICTED USE ONLY Fargo Electronics Inc Selecting from the Color Matching options continued C10 Card Printer Advanced Options Ee ag Paper Output Paper Size Std CR 30 54 85 6 mm Copy Counk 1 Copy sm Graphic Resolution Normal al p Document Options Ribbon Type MCKO Full ColorfResin Black Overlay Color Matching Algebraic Optimize For Paker Skin Tones Algebraic Magenta Algebraic Cyan Balance 42 Dye Sub Intensity MCB 0 Resin Heat kj 20 9 Dither Mode Optimized For Graphics K Panel Graphics Mode No Persona C10 M10 ID Card Printer Service Manual Rev 4 0 59 RESTRICTED USE ONLY Fargo Electronics Inc Using the Image Controls Use the Custom Settings option under Image Controls to control the Contrast and Gamma of the printed image as well as the individual color balance of Yellow Balance Magenta Balance and Cyan Balance Note In most cases the default settings of these options will suffice
156. u are trying to feed a card that is too thick b Be sure the cards you are using fall within the 010 to 040 254mm to 1 0mm accepted card thickness range c The gray card Feed Rollers are extremely dirty Clean these Rollers according to the directions in Chapter 5 Section VIII 2 a Be sure the top card is not sticking to the one below it Manually separate the cards if you suspect they are sticking to one another b If separating cards remember not to touch the surface of the card where you intend to print since dirt or oil from the hands will impair print quality The printing gets cut off or is not centered on the card 3 Check that the correct card size is selected in the Printer Driver setup Improper card size settings will always send the image to the wrong area of the card Two or more cards feed at the same time 4 Be sure the cards you are using are not sticking together Manually separate the cards if you suspect they are sticking to one another If separating cards remember not to touch the surface of the card where you intend to print since dirt or oil from the hands will impair print quality Persona C10 M10 ID Card Printer Service Manual Rev 4 0 48 RESTRICTED USE ONLY Fargo Electronics Inc Section 4 Printer Driver Setup Safety Messages review carefully Symbol Critical Instructions for Safety purposes Danger A Failure to follow these installation guidelines can result in de
157. uding cards ribbon and film LoCo Low The coercivity value of magnetic media between 250 600 Oe Coercivity ISO 7811 2 Fargo s Low Coercivity encodes at 300 Oe LPT Port Line Printer Port The system abbreviation for a PC s parallel Printer port Mag encoding The process of orienting successive magnetic bits to produce a serial data string Magnetic Stripe An area of the card with an applied or impregnated ferrous material that may hold encoded data through a series of prescribed polarity changes Mag Track An area of a magnetic strip running the length of the card with a given width and position constitutes a Track This is the area dedicated to one data string restricted to specific rules of format ISO Standards specify three magnetic Tracks on the back of a card The JIS standard specifies one Track on the front Mag Verify A process to confirm proper Magnetic Encoding After encoding the information is read off back and compared to the intended string Persona C10 M10 ID Card Printer Service Manual Rev 4 0 Continued on the next page 164 RESTRICTED USE ONLY Fargo Electronics Inc Reviewing the Glossary of Terms continued Term Definition MB Megabyte A unit of storage that equals 1 048 576 bytes Memory A generic term for any device that stores digital information using magnetic media or digital chip storage device Menu A descript
158. ugh the Windows 95 98 print spooler If you choose not to print with either the 32 Bit Print Spooler or the Write Direct to Port option selected but instead wish to print through the Windows print spooler the following steps will help you optimize the system for printing Step Procedure 1 Click the Start button point to Settings and select Printers When the Printers window appears click on the Printer s icon using the right mouse button and select the Properties option 2 Select the Details tab then select the Spool Settings button 3 Select the Print directly to the Printer option and click on OK 4 Again from the Details tab select the Port Settings button 5 Deselect both the Check Port state before printing option and the Spool MS DOS print jobs option and click on OK 6 Increase the Transmission retry value of the Details tab from 45 to 900 Click on OK to close the Properties window Persona C10 M10 ID Card Printer Service Manual Rev 4 0 39 RESTRICTED USE ONLY Fargo Electronics Inc Resolving problems with Ribbon winding and printing Symptoms The Printer skips Ribbon panels prints Ribbon panels out of the usual YMCK order resulting in strangely colored output or simply winds the Ribbon until the Printer s on line LED light flashes Check that the proper Ribbon type is installed according to the Ribbon type option selected in the Printer Driver setup window See Ribbon Ty
159. urn counterclockwise 5 Tighten the screws loosened in step 2 Do not overtighten them 6 Close the Top Cover 7 Print a sample card 8 Repeat steps 1 7 until the image is correct Persona C10 M10 ID Card Printer Service Manual Rev 4 0 98 RESTRICTED USE ONLY Fargo Electronics Inc Making Mechanical Adjustments to the Printhead continued A Caution In order for the printer to function properly with the new Printhead Assembly you MUST have firmware version 1 0 7 The firmware version of the printer is shown on the edge of the Self Test print Contact FARGO Technical Support for a firmware update at 952 941 0050 or FAX 952 941 1852 Note Be sure to record the total number of passes the printer has made to date This is necessary for warranty purposes in order to accurately count the total number of passes made by each new printhead To have the printer report the total number of passes made to date press and hold the on line button for 12 seconds A card will be printed showing this number Store this card in a safe place so you can accurately determine the pass count of the printhead if the need arises Persona C10 M10 ID Card Printer Service Manual Rev 4 0 99 RESTRICTED USE ONLY Fargo Electronics Inc Calibrating the Ribbon Sensor Use this procedure a when colors on the printed card are out of alignment b when a black bar appears on the leading edge of the card or covers the entire card where the
160. urpose ID card applications In addition to a standard black resin Ribbon several other standard resin Ribbons are available in a variety of spot colors including blue green red and metallic gold e All monochrome resin Ribbons provide 1 000 prints The blue green and metallic Ribbons are capable of printing bar codes which can be read by visible light bar code scanners only Bar codes printed with the red and scratch off Ribbon are not readable Persona C10 M10 ID Card Printer Service Manual Rev 4 0 15 RESTRICTED USE ONLY Fargo Electronics Inc Section 2 Setup and Installation Safety Messages review carefully Symbol Critical Instructions for Safety purposes A Danger Failure to follow these installation guidelines can result in death or serious injury Information that raises potential safety issues is indicated by a warning symbol as shown to the below To prevent personal injury refer to the following safety messages before performing an operation preceded by this symbol To prevent personal injury always remove the power cord prior to performing repair Instructions unless otherwise specified To prevent personal injury make sure only qualified personnel perform these Instructions A Caution This device is electrostatically sensitive It may be damaged if exposed to static electricity discharges Information that raises potential electrostatic safety issues is indicated
161. uto or manual feed Software Driver Windows Driver included for IBM PC s and compatibles Interface Standard compatible 8 bit Centronics type parallel ECP Power Source 100 110 120 VAC 50 60 Hz Operating Temperature 65 F to 80 F 18 C to 27 C Humidity Non condensing 20 60 Dimensions 12 19 L x 10 27 W x 5 88 H 310mmL x 261mmW x 149mmh Weight 15 Ibs 7 kg Persona C10 M10 ID Card Printer Service Manual Rev 4 0 RESTRICTED USE ONLY Fargo Electronics Inc Technical Specifications continued Term Description Agency Listings e Electrical UL 1950 CUL C2 2 and TUV GS IEC 950 e EMI FCC Class A CRC c1374 Class A CISPR 22 B T V e EMCCE Self certified based on IEC 801 2 3 4 CISPR 22 B and IEC 950 certification Persona C10 M10 ID Card Printer Service Manual Rev 4 0 11 RESTRICTED USE ONLY Functional Specifications Printer Components Buttons Hoppers and Cover This illustration shows the features found on the front of the Card Printer Fargo Electronics Inc Term Description On Cancel The On Cancel button turns the Printer ON and OFF button e It also serves to cancel the current print job and reset the Printer for the next print job e If acard is left within the Printer after a print job is canceled it will automatically be ejected when the Printer is turned back ON On line button The On line butt
162. ze card The Smart Card Magstripe and Punch Offset selections allow you to print and overlay only within the given card areas The Smart Chip selection allows you to print and overlay anywhere on a card except over the immediate location of a standard smart card chip or signature panel C10 Card Printer Advanced Options 3 C10 Card Printer Advanced Document Settings ag Paper Output Paper Size std cR 80 54x85 6mm Copy Count fette ka seine aA cc fin Graphic Smart Card 54 x 64 mm Magstripe Side 38 x 85 6 mm Resolution Punch Offset 54 x 75 5 Punc se x Z3 MM Se Document Option Jrs T1 Magstripe 39 x 85 mm Ribbon Type Smart Chip Color Matchiy Signature Panel S Picture Controls Default Settings Algebraic Contrast 0 3 Algebraic Gamma 0 3 Algebraic Yellow Balance 32 Algebraic Magenta Balance 36 Algebraic Cyan Balance 42 Dye Sub Intensity MCB 0 Resin Heat K 20 Dither Mode Optimized for Graphics Persona C10 M10 ID Card Printer Service Manual Rev 4 0 52 RESTRICTED USE ONLY Fargo Electronics Inc Determining the number of Copies Use this function to indicate copies required Step Procedure 1 Specify the number of copies to be printed by clicking on the up or down arrows C10 Card Printer Advanced Options l x 210 Card Printer Advanced Document Settings elas Paper Output oe Paper Size Std CR B0 54x 85 6 mm Copy Count

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