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DigiTech C0408 Telephone User Manual

1. 2 6 Departmental Calling Distribution 2 6 Designated Programmable Buttons 2 7 Dial 0 For System Att ndant ete er ee ens A Bak re e a at d 2 7 Direct Department Calling With DCD 2 7 Direct Inward Station Dialing 2 8 Direct Hold HOD ARES US dem i eer d ru e cR aee 2 9 Direct Station Selection Programmable 2 9 Distinctive Ringing 7152454 266 d OX CIBC Cre oa Qu X o Eee A cs 2 9 Distros tts s e e e eerie Reet ac Y cde deest A ede re E Ae 2 9 Do Not Disturb Inhibit RE ee oem e IRR e RIESCO a XR EUROS 2 9 Do Not Disturb Override 2 9 Dual Intercotm EDS ge 2 4 Dynamic Line B tloris 4 12 2 9 End To End Signalling On Intercom 2 10 End To End Signaling On Lines 2 9 Exel sive Holdo Se wer eto cv coat Poe ne 2 9 Exclusive Hold System Wide Enable Disable 2 10 Executive Att
2. H3 ORANGE WHITE WHITE GREEN 28 5 SIGNAL GREEN ENT mr E NN NN WHITE BROWN BROWN WHTESROWN RED 4 8 WHITE SLATE SLATE PWHTESLATE 5 09 SLATE WHITE RED 31 11 SIGNAL 12 PATH 32 13 SIGNAL GREEN 7 14 PATH RED EN GU iru SIGNAL E 33 GENE GREEN RED 8 16 PATH S i7 SIGNAL GREEN 4 9 18 PATH REG FREDSLATE estae sonal o 1 20 PATH RED ae ai SIGNAL GREEN 96 11 22 PATH RED EM L37 23 SIGNAL GREEN 37 ORANGE BLACK HO ARGEBACK ae 24 PATH RED BLACK GREEN 13 BATH RED 26 BLACK BROWN PBLACKBROWN 07 BROWN BLACK BLACK SLATE p LI 40 SLATE BLACK 15 30 PATH ol PYELLOW BLUE 16 41 131 SIGNAL GREEN _ 41 42 33 17 134 43 35 18 36 44 37 19 138 45 39 20 44 46 41 21 42 BLUE VIOLET VIOLET ORANGE 47 43 ORANGE VIOLET 22 44 48 48 23 46 49 47 __ 24 48 50 49 SLATE VIOLET 3 10 66 083 LL 4 LINE 8 5 BASE UNIT LINE JACKS 1 82 AUX LINE 2 LINE JACKS 3 amp 4 AUX LINE 4 STATION 10 17 COMMON AUDIBLE DATA PORT STATION 17 AUDIBLE POWER FAIL STATION HYBRID STRAP
3. 2 12 GrOUpS 3 54 4 eet AR Go NILUM i dA A 2 12 Line Preselectior 54 AES Ds E Rode s dug 2 12 Line And Line Group Queuing Bate Nube morc ost eue 2 12 Manual Hold ie ee ee ee eee ee RV a 2 12 Meet Me Answer ed mre Ea 2 12 Memory Retention Without Batteries 2 12 Message Waiting ideo Uu Bas ee urn e uec ec e S WIS RT Roo e aed 2 12 Modular Wring And Jacks s n Re RR e ehh hh i hh hin n nn 2 13 Music Interface 2 13 Music On Hold Bo ee 2 13 Music On Hold System Wide Enable Disable 2 13 ad et God Sn eta Base au 2 13 Night Transtar OC RINGING ox nk vada SCIRE UN 2 13 On Hook Dialing a 2 13 06 083 Originating Denied PBX CENTREX CO Personalized Ringing Pooled Line Access Table Of Contents Compatible mom om om oos om om o s o9 onm s m onm 9 o9 somos om om somos on os
4. 4 9 Answering Intercom Calls 5 1 Call Pick up Answering 5 1 Answering Outside Calls 5 1 Call Pickup Directed 2 4 Area Code Band Tables 4 69 Cal Pickup Group 2 4 Area Paging Interface 2 1 Call Transfer Screened 2 4 Assist BURON 2 1 5 13 Call Transfer Unscreened 2 5 ATI Distinctive Ringing 4 57 Call Waiting tee an hl eck RR 5 9 Attendant Configuration 4 78 Call Waiting Tone 2 5 Attendant Station Operation 5 14 Calling Station Identification On 2 5 Audible Monitoring 4 31 Centeral Office Limits 219 Autodial Buttons 4 42 Centeral Office Lines 4 15 Autodial Programming 5 11 Central Message Desk 4 26 Automatic CallBack 2 1 59 Character Dialing Codes Chart 4 21 5 16 Automatic Cal Back Button 4 45 Cheok no e Rx neun 3 31 Automatic Dialing 2 2 5 3 Class Of Service Program Printout 2 5 Automatic Hold 2 2 4 28 Class Of Service Programming 4 2 Automatic Hold Transfer To Intercom
5. A14 Line port 15 16 Dial 15 16 or press B1 B2 Line port 17 24 Dial 17 24 OR Press HOLD then press Al 8 Dial for next group OR Dial for configuration mode 8 Dial 3 for Line Group 3 LED On Lines Assigned 9 Select line ports Select line ports to be disabled LED On Disabled Line port 1 14 Dial 01 14 or Press Al4 Line port 15 16 Dial 15 16 or press B1 B2 Line port 17 24 Dial 17 24 OR Press HOLD then press 10 Dial for next group OR Dial for configuration mode LINE GROUP 2 GROUP 3 Press SPKR to end BJ 4 Press 7 46 forbaselevel FEATURE DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY REFERENCE RECORD Groups continued 10 Dial 4 for Line Group 4 GROUP 4 LED On s Lines Assigned 11 Select line ports to be disabled LED On Disabled Line port 14 Dial 01 14 or Press Al 4 Line port 15 16 Dial 15 16 or press BI B2 Line port 17 24 Dial 17 24 OR Press HOLD then press Al A8 12 Dial for next group OR Dial for configuration mode ulse Tone Switchable Whenrotary Dial 36 PULSE DIAL lial lines are installed the user can Select pulse dial line ports LED On Pulse witch from pulse rotary dial signalling Line port 1 14 Dial 01 14 or Press Al tone dual tone multiple frequency Lin
6. ENTRY _ ENTRYNUMBER ISMAXMUM rye 5 Ts s 5 E ped opea TABLE ASSIGNMENT LINES STATIONS TOLL RESTRICTION TABLE 1 4 TYPE ALLOW DENY ENTRY ENTRY NUMBER 16 MAXIMUM 718911011 12113 14 15 16 Ed b yy Ty 2 TOU RESTRICTION TABLE 15 TYPE ALLOW TOLLRESTRICTIONTABLE ALLOW ENTRY ENTRY NUMBER 16 MAXIMUM 0 va t DATA PRINTER SERVICE When a data printer is connected to the system the station message detail record SMDR for the system is printed automatically without any programming or user intervention The data printer can also be commanded to print the configuration data for the system Partial or complete printouts can be obtained as desired When the printer is being used to print the configuration data or SMDA information SMDR printout is temporarily halted The SMDR data collection is continued by the system during this time but if more than two calls are logged for any one line call records may be lost FEATURE DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY Base Level The first step In any Press ITCM Dial 746 programming sequence is to enter the base level Once in this mode the printing of configuration data can be commanded Enable data printer operation 1 Dial 91 PRINT CONFIG 2 Choose config
7. ew etr ee 4 64 integrated Call sce Sex a tb e SOS Ies ew Moe s Ad 4 65 Station Message Detail Accounting Reporting 4 74 Attendant Configuration GN eS ily dut ad ac nw td cad na ue dA Die ii Se 4 78 SECTION 3 VIDEO DISPLAY TERMINAL PROGRAMMING 4 83 Introduction ee ee 4 83 VDT Programming Procedure ID IM 4 83 Remote Programming 4 84 Operation 4 84 Descriptions iurat des to hd eae tes ea sede io de OR are age e deed Ms 4 87 Main Menu Selections s t ee 4 87 System COS Menu Selections uus EE eee 4 87 Line COS Menu Selections KAR UG EIE Xue do e 4 88 Station COS Menu Selectiohs 22 chc nm RD 4 89 Toll Restriction Table Administration 4 90 CHAPTER 5 SYSTEM OPERATING PROCEDURES 5 1 SECTION 1 STATION OPERATION 5 1 Answe
8. 5 5 oduar Wiring And Jacks 213 ounting Considerations 0 3 1 outing Dimensions 3 2 ouning Procedure 3 1 ultiple Intercom Button 4 43 usic Interface 2 13 3 22 Music Interface 1 9 3 22 Music On Hold 2 13 4 81 5 15 Music On Hold System Wide Enable Disable 2 13 os ee PE PIS aoe 0 2 13 Mute Handsfree Answer Inhibit 5 8 N Night Transfer Of Ringing 2 13 4 37 4 81 5 14 Non Square System 441 Non Square System Reference Record 4 49 0 Office Code Band Tables 4 68 Dialing uel dux RET EG S 2 13 Operating Environment 1 9 Operaion Account Code 5 10 Operation Attendant Station 5 14 Operation Departmental Station 5 1 Operation Speakerphone 5 11 Option Installation Details 3 14 Originating Denied 2 13 Outline Dimensions Common Equipment 1 5 Outline Dimensions Station Equipment 6 Outside Line Calling 5 2 deo Pr 4 12 2222 2222 54 1 9 Paging RAE Sha eee 5 7 Paging Interface 3 18 3 19 Pause Ting
9. BATTERY BACK UP CONNECTOR GROUNDING t SYSTEM STATUS LED TERMINAL PAGING PORT I L MUSIC INTERFACE 8 I6 STATION BASE UNIT STATION 10 25 COMMON AUDIBLE DATA PORT STATION 17 AUDIBLE POWER FAIL STATION HYBRID STRAP LINE JACKS 1 amp 2 AUX LINE 2 LINE JACKS 3 44 AUX LINE 4 LINE JACKS 5 amp 6 LINE JACKS 7 amp 8 GROUNDING TERMINAL STATIONS 1 0 25 RS 232 DATA RS 232 DATA PORT p LINE JACKS 9 amp 10 LINE JACKS 11 amp 12 LINE JACKS 13 amp 14 MUSIC INTERFACE LINE JACKS 15 amp 16 SYSTEM STATUS LED PAGING PORT 6 L INE 32 STATION BASE UNIT LINE JACKS 7 amp 6 LINE JACKS 5 amp 6 LINE JACKS 3 amp 4 AUX LINE 4 LINE JACKS 1 amp 2 AUX LINE 2 POWER FAIL STATION PAGING PORT SYSTEM STATUS LED oe BACK UP CONNECTOR STATIONS 26 41 GROUNDING TERMINAL STATION 17 AUDIBLE COMMON AUDIBLE HYBRID STRAP BATTERY BACK UP CONNECTOR esu MUSIC INTERFACE Figure 3 3 Common Equlpment Statlon And Line Connections on TO AUXILIARY JACK 4 TO AUXILIARY JACK 2 INES NECTOR TTION i 1 1 o4 8 Zoa i egi N on 1 oot 5 M 22 0 22 pe ESI gerr terrere wf E L EU Man DESEE 28 gt 5 25 x x 8 5
10. 2 8 E End To End Signafling On Intercom 2 10 End To End Signafling On Lines 2 9 Equipment Required Data Communications 3 29 Exception Tables 4 68 Exclusive Hold 2 9 4 0 5 4 Exclusive Hold System Wide Enable Disable 2 10 Executive Attendant Override 2 10 4 24 5 10 Expansion Module Installation 3 26 Extended DTMF Tones For Automatic Dialing 4 13 External Paging eo ea 5 7 External Paging Connection 3 18 External Paging Connection Line Port 3 19 External Paging Interface 2 10 3 18 F Failure Isolation 3 31 FCC Rules And Regulations 3 32 Feature Code Numbering 5 19 Feature 2 10 4 11 Five Party Conference 5 5 Fash Real 2 17 4 6 5 6 Flexible Ringing Assignments 2 1 0 436 Flexible Ringing Assignments Of PA Port 2 10 Flexible Station And Line Class Of Service Control 2 11 Flexible Station Numbering Plan 2 10 4 23 Full Button Programmabilty Of Features 2 10 Fuse Location 6 1 General Check 2 3 31 General Information Programming 4 1 General Specifications
11. m AS g ol 2 lt D O lt D DEFAULT ALL ENABLED rj NOTE Feature status is not conveyed via LED Press SPKR to end vSU 22 INI WIIS S PressITCM 7 46 for base level SS Options The port can be issigned lines for direct ring delayed ing or night transfer of ringing The iort can also be arranged to receive ither zone or all call paging lelay tracking of the enabled ringing be selected as either station 17 inging or paging port ringing Ri 1 2 nging Dial 60 OPTIONS Choose ringing assignment Dial 1 for direct ring DIRECT RING Dial 2 for delay ring DELAY RING Dial 3 for night ring NIGHT RING Select line ports Line port 1 14 Dial 01 14 or press Al 4 Line port 15 16 Dial 15 16 or press B1 B2 Line port 17 24 Dial 17 24 or press HOLD then press Al A8 NOTE LEDS turn on when line is 4 assigned Dial 3 for next PA option OR Dial for configuration mode Zone Paging 1 2 3 60 OPTIONS Dial 4 to assign zone paging PA ZONES Choose zone Press Al or dial 1 for zone 1 Press 2 or dial 2 for zone 2 Press or dial 3 for zone 3 Press 4 or dial 4 for all call NOTE Al A2 or A4 LED turns on when 4 a zone is ass
12. mp s Dll je CR WoW Woo UR CHAPTER 3 INSTALLATION N NJ 3 B 3 s SECTION 1 STANDARD INSTALLATION DETAILS ao MAE INE tat That ay Mounting Considerations RUE ay Mounting Procedure AC Power Connection s e KK IIR 2555555 System Grounding Line Connections Station Connections 2 13 2 13 2 13 2 13 2 13 2 13 2 14 2 14 2 14 2 14 2 14 2 14 2 14 2 14 2 14 2 14 2 14 2 15 2 15 2 16 2 16 2 16 2 16 2 16 2 16 2 16 2 16 2 16 2 16 2 17 2 17 2 17 2 17 2 17 2 17 2 17 2 17 2 17 2 17 2 18 2 18 2 18 2 18 2 18 2 18 Table Of Contents SECTION 2 OPTION INSTALLATION DETAILS 3 14 Key System Hybrid Configuration 3 14 Power Failure Station Connections 3 15 Auxiliary Equipment Interface 3 16 Common Audible And Auxiliary Ringing interface 3 17 Paging Interface avid do
13. ek nem Ye Yo ere Automate Dialing 2c 4 dd do o bee es s dd eot docs Este Automatic Hold For Intercom Automatic Hold Transfer To Intercom Automatic Hold Transfer To Line Automatic Pause Insertion e ca s dE nde Ee dud yu uu Nd ugs Automatic Privacy Vr Nin ot eet Fd cont Ae D Automatic bro e ny tl ee ux Nee E USE ee be Automatic Station Relocation REX Rho Ue RR RARE de A Auxiliary Equipment interface rubr RESI DS IUE NORRIS Auxiliary Ringer Interface e u Te E wie coe Eu elo Background MISC a dette e SU Basic Key Service 1 2 Emulation 25 Pete Ree cR Battery Back Up 5 25 5 recto buf ial afi Rc ER deter age ce ed Battery Back Up Interface Block Programming 3 55 S ene du Call Announce Wiih Handsfree Answerback Call Costing Arid SMDA Reports xx
14. 2 1 4 18 Cable Clips 3 5 AC Power Connection 3 3 Cable Requirements Station 1 8 AC Power Connection And System Grounding 3 4 Call Announce With Handsfree Answerback 2 3 Access Denied 2 1 4 38 Call Costing And SMDA Reports 2 3 Account Code Button 2 1 448 Call Costing Diagram 4 67 Account Code Display 4 76 Call Costing Table Record 4 11 Account Code Operation 5 10 Cal Costing Tables 4 70 Account Codes tete eee E RACES 4 75 Call Forward 5 9 Account Codes Positive Verification 2 1 Call Forward Button 4 46 Add On Expansion Module Configuration 3 24 Call Forward On Busy Ring No Answer 4 32 Add On Expansion Modules 3 23 Call Forwarding Personal 2 4 All Call And Zone Paging 2 1 435 5 7 Call Forwarding On All Calls 2 4 Al CallZone Page Button 4 45 Call Origination Denied 4 39 Analog Terminal Interface 4 55 Call Park 22 22 2224 2 4 5 4 Answer Time Limit 4 73 Call Park Orbit Button 446 Answering Calls 5 Park Recall Time
15. 60 SYSTEM 20 LINES AND 40 STATIONS BASE UNIT PLUS ONE EXPANSION MODULE 350000 0282 0000904 oo gt eS 16 LINE 32 STATION BASE UNIT 2983066 92700060 oo 72 PORT SYSEM 24LINES AND 48 STATIONS BASE UNIT PLUS TWO EXPANSION MODULES Figure 3 14 Add On Expansion Module Configuration 3 24 166 083 Installa on Table 3 6 Statlon Connections 408 Expansion Module CABLE CONNECTIONS _2 WIRE CONNECTIONS CONNECTIONS Ari SIGNA peanceware 3 patie 2 2 SIGNAL GREEN 3 3 16 __ PATH a BROWN WHITE PATH WE 30 9 __ SIGNAL GREEN HL PATH Sia SCN BLUERED _ PATH T E RET O ORANGE RED PATH GREEN RED PATH RED RED BROWN Hc D MERE EES cres BEA 38 25 v EE SLACKCBHOWN E WIEN purestack FAIL 3 25 66 083 installation INSTALLATION Each add on expansion module measures 15 5 wide x 3 4 high x 1 6 wide and weighs approximately 4 pounds The modules are designed to be attached to the base unit and connected to it via cabling e The first module must be connected to the upper location on the base unit To install an expansion module to a base unit refer to Figure 3 15 and perform the following procedure 1 Disconnect both AC
16. pair of data modems The data modems can be any commercially available 300 or 300 1 200 baud type with auto answer capability Be sure to verify the auto answer capability before purchasing the units is recommended that the same make and model of modem be used at both the installation site and the remote programming site INSTALLATION The equipment connections at the customer location are as illustrated Figure 4 3 on page 4 80 Connect the equipment for remote programming as illustrated therein and discussed below Determine the signal needs of the modem from the users manual for it e Wire the proper connector to match the data jack on one end of a length of multiline cable e Punch down the appropriate leads on the connector block Refer to Chapter for connection details as needed e Connect the network jack of the data modem to an outside telephone line If a line is not reserved for remote programming a line switch be installed so that an outside telephone line can be switched by on site personnal between the data modem and the common equipment cabinet when remote programming is to be done e Refer to the users manual for the modem and program the modem to automatically answer after the first ring e Interface the VDT or PC with the modem at the programming site per the users manuals for the equipment be used OPERATION To establish a communications link for programming the system f
17. Button Keypad Buttons Transfer Conference Button Mute Pe Programmable Button Buttons Speaker Button MNTR Hold Programmable 1 Intertom Button Buttons Button Volume Alphanumeric Display Ringer Control Volume Control H andset 5 Programmable Buttons Keypad Buttons Transfer Conference Button Mute Button Speaker Button Hold Programmable Intercom Button Buttons Button Figure 5 1 Controls and Indicators 5 18 SECTION 3 SYSTEM OPERATING CHARACTERISTICS FEATURE DIALING CODE NUMBERING PLAN All 87 Background Music ER Automatic Station to Station Messaging LCD Messaging 02 1 0 02 Call Forward 05 Ext Cancel ITCM 5 Pak 1 PickUp TCM 91 99 ITCM Ext 01 Cancel Hang Do Not Disturb Ist Programmed Button Programmed Button Executive Override Ext 03 External Page _______ Handsfree Answer Set MUTE MUTE HOLD Exclusive HOLD HOLD Continued on next page 5 Operation NUMBERING PLAN continued FEATURE DIALING CODES Line Group Access ITCM 9 82 Line Queuing HOLD Enable Line Group ITCM Group code 8 mus Meet Me Answer Paging ITCM 88
18. W 80 15 22222 REFERENCE RECORD 2 BUTTON no o 2 ___ 9 ____ 6 _____ Zo 8 ____ 9 0 DEFAULT ii W mee gt r lac e ess geb c 7 data with two stop bits Press SPKR to enc ulelsAS Press 7 46 for base level IFEATURE DESCRIPTION NTRY CODE AND PROMPTING DISPLAY REFERENCE RECORD Tone or Voice Signalling Intercom 1 Dial 16 ANN FIRST SIGNALLING VOICE TONE can be tone signalled or voice 2 Press Al to toggle between Voice To Tone signalled The first choice in LED On voice signalling signalling is programmable OR Dial 1 for Voice First VOICE ANN FIRST Dial 2 for Tone First TONE ANN FIRST 3 Dial for configuration mode Delete Statlon Message Detall 1 Dial 18 ATTN DELETE XXX ATTENDANT SMDA RECORD DELETE Accounting SMDA records by 2 Press Al to toggle between enable and disable PAE S Attendant When SMDA records LED On Enable exceed storage capacity they must OR be deleted to make mom for more Dial 1 to Enable ATTN DELETE ON The attendant can be allowed to Al LED On delete these records if enabled by this Dial 2 to Disable ATTN DELETE OFF programming step 3 Dial for configuration mode Do Not Disturb Inhlbit Any 1 Dial 19 DND XXXXXXXX
19. for configuration mode 24 DEFAULT NONE ASSIGNED Press SPKR to end 80 99 IWI Press 7 4 6 for base level FEATURE DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY Direct Department Calling Stations can be grouped by department to allow a call to search for an idle station within a department if a busy or RNA is encountered at a called station There can be up to four departments with up to 16 stations in each one One additional station can be placed in each department to serve as a termination station Calls that roll to a termination station will follow a call forward if it is set at that station NOTE See page 4 18 for department line assignments and page 4 23 for department access code assignemnt Audible Monitoring The DSS BLF at a multiline station provides a visual indication of idle busy and line ringing status of monitored stations Audible indication of direct and delayed ringing can be provided for selected stations if the visual indications are program enabled refer to system configuration station monitoring procedure on page 4 9 1 Dial 53 STATION FEATURES 2 Dial 19 DEPT CALLING 3 Dial 1 4fordep 1 4 DEPARTMENT X 4 Select department stations Station 10 57 Dial 10 57 5 Dial to program next department 6 Dial 5 8 for termination station in dept 1 4 DEPARTMENT X 7 Select termination station Station
20. 70 msec off Auto redial active Night mode repeative off periods Station 10 and 12 flutter rate 560 msec off uonejedo 5 80 99 IWI System Operation 66 083 yo 2 5 005 Jenny spouad Jjo 0 uo 205 02 sannu snonunuon uo uo Aoeeis yo asw 0 uo 2 5 02 ein esnid JO 81niN uo 215 punoJDXoeg euoydueyeeds uo osje uo 1oxXeeds eui UO 5 ou op uoneis JO eui episino uo uoneis ssa uoneis sed BuiGesseui aN 1 5 27 66 083 Maintenance CHAPTER6 MAINTENANCE TECHNICAL ASSISTANCE AND REPAIR SERVICE TECHNICAL ASSISTANCE Should you experience difficulty with installation checkout or programming and have made an attempt to isolate the problem using information provided herein or should you encounter problems at a later date which cannot be resolved by referring to this manual call the Comdial Technical Service staff They can be reached at 1 800 366 8224 between the hours of 8 00 AM and 8 00 PM Eastern time Monday through Friday When calling for technical assistance you should be at the job site and you should have in your possession as a minimum an
21. OR Dial for configuration mode Dial 53 STATION FEATURES Dial 07 ATI THRU DIALING Select station ports to be programmed Station 10 57 Dial 104 57 Dial for next feature OR Dial for configuration mode DEFAULT NOT EN gt gt OR ORT ENTE PORT ENTRY t 1 33 9 3 23 19 ss ___ 24 40 lse EFA z NOT ENABLED Press SPKR to end 1 2 ENTRY INIT a yo l 16 I 2 L 2 1 314 3 Bit hs O a eof _ __ 36 2 E WMI Vp 580 99 IWI Press for base level Press ITCM 7 4 6 for base level FEATURE DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY REFERENCE RECORD Volce Mall Port Connect the 1 Dial 53 STATION FEATURES ExecuMailsystem or a model 2500 2 Dial 32 VOICE MAIL PORT industry standardtelephoneto a 3 Select station ports to be programmed stationportthroughthe Analog Station 10 57 Dial 10 57 Terminal Interface ATI device 4 Dial fornext feature Use this programming feature to OR enable the station port forExecuMail Dial for configuration mode operation voice mail port Disable the Station port as a voice mail port when used for model 2500 telephone operation NOTE This feature is automaticaly disabled if th
22. the stations are accessible to Dial 04 to disable Line Group 4 inauthorized users thus subject to Dial 05 to disable Zone 1 Paging ampering These features are Dial 06 to disable Zone 2 Pagi ging when system default is Dial 07 to disable Zone Paging Dial 08 to disable All Call Dial 09 to disable Meet Me Page Dial 10 to disable Night Transfer Dial 11 to disable Background Music Dial 12 to disable Voice Announce Block Dial 13 to disable Message Waiting Dial 14 to disable Call Pickup Dial 15 to disable Call Forward a Dial 16 to disable Automatic Call Back Dial 1 to disable Station to Station Messaging Dial 18 to disable Line Group Queue Dial 19 to disable Directed Station Hold Dial 20 to disable Call Park Orbit 1 Dial 21 to disable Call Park Orbit 2 Dail 22 to disable Call Park Orbit 3 Dial 23 to disable Call Park Orbit 4 Dial 24 to disable Call Park Orbit 5 Dial 25 to disable Call Park Orbit 6 Dial 26 to disable Call Park Orbit 7 Dial 27 to disable Call Park Orbit 8 Dial 28 to disable Call Park Orbit 9 Dial 29 to disable Call Waiting Dial 30 to disable LCD Messaging Dial 31 to disable Executive Override Service Observing Dial 32 to disable Account Code Dial 33 to disable Personal Call Forward Dial 34 to Enable All Features Dial for next item Dial for configuration 1 4
23. 1 9 Station Monitoring 4 9 5 1 Station Monitoring With DSS Call Pickup 2 16 Station Names 4 82 5 15 Station Operation 5 1 Station Self Test 2 3 31 Station Speed sg Ghee Mace eet aU Station Speed Dial Programming PPS Station To Station Messaging 55 Station To StationPortReassignment 4 51 Station User Programming ee 5 11 IMI 66 083 Station Wall Mounting 6 1 Station Wall Mounting Details 6 2 Station To Station Massaging 2 16 Station Line Configuration Record 4 40 Status Indiirs And Tone Sequences 5 21 Subdued Ringing 2 17 System Alarm Report Station 4 35 System Alarm Reports 2 17 4 10 5 17 System Capacity 1 8 System Checkout And Failure Isolation 3 31 System Clock 4 78 5 14 System configuration 4 5 System COS Menu Selections 4 87 System D faut 4 4 System Features Description 2 1 System Groundii 8 3 System Operating Characteristics 5 19 System operating Procedures 5 1 System Overview 1 1 System Programming nnnm 4 1 System Ringi
24. 2 B z5 lt a no x ex E 5 z gee 586 amp lt gt 58 CENE EEG 14 8 7955 m Figure 3 4 Typical LIne Connections Installat IMI 66 083 4 c e nfd NOILVLS 16 AWOSIdAL NOILVLS INVGN3LLV WODIdAL TIVA NOILVLE TWoldAl 06 6 9 gt f Sy 44 ap e e 1H 0000000 4 NSN OL 318v2 04 31vN SNe ef MOM OHO PHHH HEHEHEHEH 1 01 1404 011 16 32018 YOLIFNNOD NOILVLS jon SE IMI 66 083 CTION 2 OPTION INSTALLATION DETAILS KEY SYSTEM HYBRID CONFIGURATION The systern can be configured to operate as either a key system or as a hybrid system Configuration is by way of a wire strap connected as detailed below and illustrated in Figure 3 6 The common equipment is shipped from the factory as a key system convert operation over to the hybrid MF system add t
25. City State Zip Addendum JON ede eseejd YSN y 3080 TVIGINIOD NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES BUSINESS REPLY MAIL FIRST CLASS MAIL PERMIT NO 594 CHARLOTTESVILLE VA 22906 POSTAGE WILL BE PAID BY ADDRESSEE COMDIAL TECHNICAL PUBLICATIONS DEPARTMENT P 0 BOX 7266 CHARLOTTESVILLE VA 22906 7266 illi illad ill iili ll Fold Please Tape Do Not Staple eur Buo y 1n2 eur Made right PK021 001 10 in the USA TECHNICAL ADVISORY BULLETIN Date January 1993 Issue TAB 099 SOFIWARE ENHANCEMENTS FOR THE DigiTech DIGITAL TELEPHONE SYSTEM This bulletin discusses the following software enhancements and feature additions to the DigiTech telephone system Enhanced SMDA reporting Expanded options for account code entry Support for Caller ID service Availability of these enhancements is as follows BASE UNIT PRODUCT CODE SOFTWARE CARTRIDGE PRODUCT CODE GO408 Revisions 50408 Rev 13a and later GO81 6 All Revisions 50816 Rev 13a and later 31632 All Revisions 51632 Rev 13a and later Note Due to the addition of a new account code table you should follow these steps when updating software the field 1 Save current database 2 Install new software 3 Master clear system 4 Restore database 5 Perform additional programming if desired FEATURE AND BENEFI
26. Figure 4 3 Remote Programming Block Diagram 6 66 083 System Programming MENU DESCRIPTIONS Master Clear System Data 5 i Default Toil Restriction Tables System EIS E On each default selection the system questions the 2 Line C OSS user as to whether the default should be made f 3 Station C OS response to the question is yes Y the default is 4 Toll Restriction Table Administration performed 5 Information When defaulting selected station data the station to 6 Logoff be defaulted must be identified by port number 10 Enter Selection MAIN MENU SELECTIONS Selection 1 Chooses system COS programming Selection 2 Chooses line COS programming Selection 3 Chooses station COS programming Selection 4 Chooses toil restriction table administration programming Selection 5 Choses an information menu to provide assistance with VDT programming System C O S Programming 1 System Defaults 2 System Options 3 System Timing 4 Load Save C O S Data 5 Serial Communication Parameters 6 C O S Data Printout 7 Set Clock Date Time 8 SMDA Programming 9 SMDR Print Parameters IO Logical Physical Assignments Stations ll Logical Physical Assignments Lines 12 Automatic Station Relocation 13 Feature inhibit Programming 14 Enable Ail inhibited Features 15 LCD Messages 16 Software Version Number 17 Return To Prev
27. Press or dial 13 lt 1040 msec 3 Dial for configuration mode Press 7 or dial 07 320 msec RINGING LINE DELAYED NIGHT _ SL A STATION 2 PAGINGPORT DEFAULT NO DIRECT RING NO DELAY RING ALL ZONES STATION 17 RELAY DF LT 80 MSEC Press SPKR to end VON W JSAS bl bp LINE CONFIGURATION Mark the desired selections in the charts to record programming needs Dial the feature code and then dial the selection code or press the programming button to program the selection IOTE A current program setting is indicated oy a lighted LED next to the programming button for that selection When a toggle on off action is provided by a single button the lighted LED indicates an active feature To make a line port selection press a programming button or dial a selection number on the keypad as follows LINE PROG BUTTONS KEYPAD BUTTONS 1 14 Al 01 14 15 16 1 2 15 16 17 24 HOLD plus 17 24 NOTE HOLD button is used to toggle program buttons between lines 1 14 and 17 24 FEATURE DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY REFERENCE RECORD Base Level The first step in any Press Dial 7 4 6 programming sequence is to enter the base level Once in this mode any desired configuration can be set 1 Dial 30 LINE DEFAULT 2 Press to default line
28. 1 8 Grounding System 3 3 Group Call 4 30 H Handsfree Answer Inhibit 241 Hardware Summary 3 Headset Interface 4 29 Hold Recall Featue 5 4 Holding Calls 2 12 5 4 Hold And Use Indications 2 11 de Line Preference 2 1 1 439 ndustry Regulatory Standards 9 Initial 2 3 31 nstallation me RE he bane 3 1 nstallation Add On Expansion Module 3 26 Installation Software Cartridge 3 27 ntegrated Call Costing 4 65 ntercom Call Progress Tones 2 11 5 23 ntercom Calling 5 2 ntercom Hunt Group 2 11 4 30 nitercom Relate eed 5 26 ntercom Line 2 11 Introduction rrr i 1 K Key System Hybrid Configuration 3 14 L Last Number 2 11 5 3 LCD Messaging 2 12 4 81 5 6 5 15 LED Support 2 12 Line Access Restriction 2 2 Line And Line Group Queuing 2 12 5 2 Line Answer From Any Station Night Mode 2 12 5 walk a ne ee 4 41 Line Configuration 4 1
29. 2 2 Class Of Service Programming From Main Station 2 5 Automatic Hold Transfer To tine 2 2 Class Of Service Programming From VDT 2 5 Automatic Hold For Intercom 2 2 4 28 Common Audible And Auxiliary Ringing Interface 3 17 Automatic Pause Insertion 2 2 Common Audible Interface Wiring 3 17 Automatic Privacy 2 2 4 19 Common Audible Ringer Interface 2 5 Automatic Redial 2 2 5 3 Common Equipment Description 1 3 Automatic Redial Button Programming 5 12 Common Equipment Station And Line Connections Automatic Station Relocation 2 2 4 10 Communications Procedures Data Communications 3 29 Automatic Transfer Of Voice Mall 4 55 Conferencing eed reet ebd 5 5 Auxiliary Equipment Interface 2 2 3 16 Conferencing Add On 2 6 Auxiliary Interface Connections 3 16 Conferencing Multiline 2 6 Auxillaty Lines 4 15 Conferencing Unsupervised 2 5 Auxiliary Ringer Interface 2 2 Configuration Attendant 4 78 Configuration Add On Expansion Module 3 24 B Configuration Line 4 14 Background Music IL 2 3 5 8 Configuration Station 4 22 Basic Key Serv
30. Figure 3 9 Typical Common Audible Interface Wiring 3 17 ion EXTERNAL PAGING INTERFACE A special transformer isolated paging port is used to couple the system to an external paging amplifier Relay closure dry contact points are available at the ringing port terminal and can be used for controlling the external paging amplifier during a paging operation These contacts close and stay closed during the time that a paging operation is active to provide a constant enable signal path for the paging amplifier TYPICAL COMMON EQUIPMENT 8 LINE IG STATION BASE UNIT SHOWN CLIP TERMINALS IMI 66 083 NOTE This paging enable constant closure function overrides the ring pattern closure provided when ringing is sent to the paging port See the previous paragraph titled Common Audible And Auxiliary Ringing Interface e Connect the audio input of an external paging amplifier to the paging port as shown below in Figure 3 10 e f an enable signal is required by the paging amplifier connect the enable leads to the station 17 audible teminals as shown in Figure 3 10 PA SYSTEM AUDIO INPUT BARRIER STR IP IG LINE 32 STATION BASE UNIT CONNECTOR BLOC 5 K i4 LINE 8 STATION AND S LINE 16 5 BASE UNITS Figure 3 10 Typical External Paging Connection 3 18 66 083 Installe EXTERNAL PAGING closure feature is not available for use with this INTERFACE LINE PORT installa
31. OR Press SPKR to end Dial for configuration mode Press 7 4 6 for base level EATURE DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY REFERENCE RECORD Q Ine Groups Outside lines of the ame type can be grouped together for dial up outgoing access Access codes yr the line groups are Group 1 Dial 9 Group 2 Dial 81 Group 3 Dial 82 Group 4 lt Dial 83 VOTE System must be strapped for hybrid operation as detailed in Chapter 3 before this programming feature is available A line group queue button can be assigned on a per station basis as detailed on page 4 48 Line Groups continued on next page 1 Dial 35 ASSIGN LINE GAPS PoRT ENTRY PORTIENTRY PORT ENTRY 2 Dial 0 for no groups assigned GROUP gt 3 NO LINE GROUP b hof he OR Dial 1 for Line Group 1 LINE GROUP 1 12 1 312 LED On Lines Assigned 2 Select line ports to be disabled 8 14 1 8 Ling port Dial pee eb Line port 1 14 z Dial 01 14 or Press AI M DEFAULT NO LINE GROUPS ASSIGNED Line port 15 16 z Dial 15 16 or press B1 B2 Line port 17 24 Dial 17 24 OR Press HOLD then press Al 8 Dial X for next group OR Dial X for next feature 5 Dial 2 for Line Group 2 LED On s Lines Assigned 8 Select line ports to be disabled LED On Disabled Line port 1 14 Dial 01 14
32. and dial 2 to disable 3 Press SPKR to end Continued on next 91 FEATURE for xecuMall voice processing system continued BENEFIT HUNT GROUPS Option When a station port that has been assigned to a hunt group is busy a call it will ring at the next idle station port in the group A call will try to ring every port in a hunt group and if all are busy the telephone system will return a busy tone to the caller programmer can assign ExecuMail ports to a circular hunt group to take advantage of its multiple port interface capability Make a circular hunt group by linking all ExecuMail ports to one another and then linking the last ExecuMail port in the hunt group with the first ExecuMail port in the group For example with the ExecuMail connected at station ports 013 014 015 and 016 place port 013 in a hunt group and link 014 to it then place 014 in a hunt group and link 015 to it then place 015 in a hunt group and link 016 to it and finially place 016 in a hunt group and link 013 to it to complete the circle With this arrangement a call will first try to ring at port 013 then try port 014 and so forth until it trys all four ports To program this feature press 7 4 6 then do the following steps 1 Dial 53 STATION FEATURES 2 Dial 18 ITCM HUNT LINK Select first linking station station 11 57 Dial 11 57 3 Select second linking station
33. c Repeat steps a and b until all account numbers are assigned d Dial for next SMDA feature Dial 06 to clear account codes CLEAR ACCT CODE a Dial account code number 000 999 b Dial plus next account number c Repeat steps a and b until all account numbers are cleared d Dial for next SMDA feature Dial 07 to enable account codes for use ACCOUNT a Press to toggle between enable and disable LED On Enabled OR Dial 1 to enable Al LED ENABLE ACCOUNT Dial 2 to disable DISABLE ACCOUNT b Dial for next SMDA feature Dial 08 to enable system to compare user account code entry with programmed account code VERIFICATION XXX a Press Al to toggle between enable and disable LED On Enabled OR Dial 1 to enable comparison Al LED On VERIFICATION Dial 2 to disable comparison VERIFICATION OFF b Dial for next SMDA feature continued on next page CCOUNT CODE ENTRIES CATEGORIES OUN OD ENABLED DISAB VERIFICATION 1 OFF DEFAULT VERIFICATION Orr DEFAULT 3 DIGIT ACCOUNT CODE Press SPKR to end 580 99 II Oleh Press 7 46 for base level Account Codes continued 6 FEATURE DESCRIPTION ENTRY CODE AND PRO Dial 09 to program the account code maximum length MAXACCT CODE X Dial 3 6 for number of digits 3 min 6 max MAXAC
34. station and place the call over that selection To program autodlal numbers Press 1 e Press desired programmable button Listen for fast tone bursts Press specific line button button dial 1 4 for line groups to store line pre selection e f no line pre selection is desired dial 0 system will choose last line used at calling station e Dial the number sequence to be stored Up to sixteen digits can be stored Valid digits include 0 9 and To store a pause if required press HOLD To store a hookflash if required press To store another number Press TRANS CONF Press next programmable button Make line pre selection if desired Dial number for storage Repeat this procedure until all desired numbers are stored To end autodlal programming Press MNTR SPKR System Operation 66 083 STATION SPEED PROGRAMMING Station speed dial numbers can be stored by the station user for later redial The storage locations are keypad digits 0 through 9 on the station Before attempting to program decide on the following items 1 the number or feature to be stored 2 which storage location will be used 0 9 3 the circuit that the call will go over individual line or intercom To program numbers Press 2 Dial a memory location 0 through 9 Listen for fast tone bursts Press specific line button
35. sus fea Roe 4 6 PBWCENTREWCO Compatibe 2 13 PC Operation Typical 4 84 Personalized Ringing Tone 2 13 4 29 5 8 Pooled Line Access 2 13 Port Reassignment Line To Line 4 19 Port Reassignment Station To Station 4 51 Power Failure Transfer 2 13 3 15 Power Requirements 8 Prime Line Automatic 2 13 Prime Line Group Intercom 4 36 Privacy Designated Programmable Button 2 14 Privacy Button ev 4 43 Privacy Release 4 38 Privacy Release Brokerage Service 2 14 Private Lines Access Denied 2 14 Product Godes ces sed ke Sa edits weds 1 9 Programmable Buttons 2 14 Programmable Direct Station Selection Busy Light Field 2 14 Programming Assist Button 5 13 Programming Autodial 5 11 Programming Automatic Redial Button 5 12 Programming DSS BLF 5 12 Programming Overlays 4 1 4 91 4 92 Programming Response Message Button 5 12 Programming Secure Off Hook Voice Announce Originate Button 5 13 Programming Station Speed dial 5 12 Programming Station User 5 11 Programming System 4 1 Pro
36. when the time of call is recorded for Dial time in tenths of a minute 001 999 costing or dial 000 to clear Dial for next SMDA feature Dial for configuration mode Answer Time Limit The system can be 1 Dial 75 SMDA PROGRAMMING programmed to wait for a period of time Dial 03 to program answer time limit before beginning call cost recording Thi ANSWER TIME XXX time will allow for a call to ring and be Dial time in tenths of a minute 001 999 answered before being costed or dialoooto clear XXX Dial for next SMDA feature Dial for configuration mode Press SPKR to end 99097979 II uleisAg 5 5 PressITCM 7 4 6 for baselevel STATION MESSAGE DETAIL AGAQI JNTING REPORTING Five different call cost reports can be produced by the system for printing They are 1 Detailed report of all station 2 Detailed report of all accounts 3 Trunk summary report 4 Department summaryrepon 5 All records Reports are generated automatically for printing whenever the system detects that the records storage area is ninety five percent full The reports to be printed are chosen by programming action and are printed in the order of selection The system can be programmed for these reports to be generated automatically for printing at a certain time each day Programming action can also be taken so that all printed records are then deleted except for
37. y Dial for configuration mode Jisabled on a per station basis Press SPKR to end 80 99 II DIRECT INWARD STATION DIALING DISD The DISD feature allows an external party to call an intercom station directly without assistance by the attendant The DISD call must be received line which has been specially programmed to allow this feature Any line can be programmed to be a DISD line for both the normal mode of operation and the night transfer of ringing mode of operation The number of rings which occurs on a DISD line before it is answered is programmable By setting a large number of rings time is allowed for a call to be serviced in a regular manner by stations that have a line appearance for the DISD line Setting the number of rings to 0 disables the line tor DISD use If a line is to be dedicated for DISD use it is a good practice to set it for one ring The amount of time allowed for an extension number to be dialed is programmable as is the DISD assist station that will answer calls that are not completed during this dial time limit It is recommended that a music source be connected to the system to provide a reassurance to the caller during a camp on situation when the NSD feature is being used FEATURE DESCRIPTION Base Level The first step in any yrogramming sequence is to enter the dase level Once in this mode any Jesired configuration can be set
38. 17 24 Dial 17 24 or press HOLD then press 8 4 Dial when all line ports are selected 5 Select station ports to be programmed e station 1 1 57 Dial 11 57 6 Dial when all station ports are selected 7 Dial for next station line ringing feature or press SPKR to end Night Transfer of ringing 1 Dial 54 STA LINE CONFIG 2 Dial 3 NIGHT RING 3 Select line ports line port 1 14 Dial 01 14 or press 14 line port 15 16 Dial 15 16 or press B1 B2 line port 17 24 Dial 17 24 or press HOLD then press Al A8 4 Dial when all line ports are selected 5 Select station ports to be programmed station 11 57 Dial 11 57 Dial when all station ports are selected Dial for next station line ringing feature or press SPKR to end AUTOMATIC TRANSFER OF VOICE MAIL Option The programmer can choose the immediate transfer mode for voice mail transfers However if he turns on the screen and or confirm options provided by the ExecuMail system he must not choose the immediate transfer mode because it allows the system to transfer a call as soon as it answers it precluding any screen and confirm action that the ExecuMail can provide To program this feature press 7 4 6 then do the following steps 1 Dial 25 V MAIL AUTO XFER 2 Press Al to toggle between enable and disable LED On Enable or dial 1 to enable Al LED on
39. 36 __ _____ 52 _ ____ 21 ____37 __ _____ 53 J o __ 4 DEFAULT NOT ASSIGNED 9 Dial a feature code to select a programming parameter A current program setting is indicated by a lighted LED next to the applicable programming button When a toggle ON OFF action is provided by a single button the lighted LED indicates when the feature is active If a tone burst sounds three times during Press to return to the most previous programming it denotes an input programming level Each press returns to the Programming can be continued after an error next previous programming level without ending and re entering the programming mode from base level Press SPKR to end procedure 4 2 MASTER CLEAR The entire programming configuration as discussed in the following programming procedures can be defaulted to the factory settings at once using the Master Clear procedure Not on y does this action return ALL programmed varlables to a known state of operatlon It also clears all currently stored autodial and speed dial numbers FEATURE DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY REFERENCE RECORD Base Level The first step in any Press Dial 746 COW G MODE jprogramming sequence is to enter the level Once in this mode the master clear can be performed Master Clear Returns entire system Dial 90 MASTER CLEAR fo default and clears all stored auto Dial 5 1 6 8
40. 4 31 1 Dial 38 HOLD RELEASE 50 2 Select hold release time for line ports LED On 50 msec Line port 1 14 Dial 01 14 or Press Al Line port 15 16 Dial 15 16 or press B1 B2 Line port 17 24 Dial 17 24 OR Press HOLD then press Al 8 Dial for configuration mode Dial 39 DEPT CALLING Select department NO DEPARTMENT DEPARTMENT 1 DEPARTMENT 2 DEPARTMENT 3 DEPARTMENT 4 Dial 0 for none Dial 1 for dept 1 Dial 2 for dept 2 Dial 3 for dept 3 Dial 4 for dept 4 Select line ports to be disabled LED On Disabled Line port 14 Dial 01 14 or Press Al Al4 Line port 15 16 Dial 15 16 or press B1 B2 Line port 17 24 Dial 17 24 OR Press HOLD then press Al A8 Dial for next department OR Dial for configuration mode Press SPKR to end 580 99 INI iat Press 7 4 6 8 for base level Automatic Privacy A line can be yade private or non private In the private mode a station has exclusive se of a line during a call Lines are private unless re programmed making hem non private IOTE Program a station button to act as a privacy release button as detailed on page 4 43 Line To Line Port Re Assignment programming attributes for a line hat is connected to a particular line ort can be m assigned to a different ne port by this programming action his
41. 45 l 1 Dial amp for next station feature ha o 1461 OR lis ____ hMrz Dialfor configuration mode 321 18411 iz 49 134 Jo fo 151511 bo 36 52 21 174 153 Bs T 55 24 4074 541 J l5 gg 71 DEFAULT z NONE ASSIGNED Speakerphone Display of Costed Dial 63 STATION FEATURES PORT PORT ENTRY ENTRY alls When call costing is being Dial 27 LCD CALL COST 1 1 8 4 imployed with the system an LCD 3 Select station ports for programming LLL 4348 ipeakerphonecan be programmedto Station 10 57 Dial 10 57 H3 145 lisplay the costofacallasitls made 4 Dialxfornext station feature H4 30 14e station OR il 1471 nel eec _ _ Dep 1 37 53 bo he Ta 3 5751 4 X 56 25 7 DEFAULT NOT ASSIGNED Press SPKR to end uttuuE4DOJd 915 6 80 99 INI Press 4 7 4 6 for base level EATURE DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY REFERENCE RECORD STATION FEATURES ALARM RECEIVE 9 Alarm Report Station When system has been arranged to report farms use this programming feature to nable stations to display the alarm eports when the station use
42. 9 three way 16 three way POWER REQUIREMENTS Fully loaded system AC POWER 90 a 129 VAC Singlephase models 0 6A 2 0A 2 135w 150w 190 200 DIMENSIONS approximate COMMON EQUIPMENT WIDTH inches 16 5 16 5 16 5 HEIGHT inches 21 3 27 1 27 6 DEPTH inches 3 8 3 8 4 5 WEIGHT pounds 17 5 26 30 5 STATIONS FOOTPRINT inches 8 625 X 7 658 WEIGHT pounds 2 5 STATION CABLE REQUIREMENTS TYPE P wire l pair twisted non shielded MAXIMUM LENGTH SWITCHING PRINCIPLE 1000 feet with 24 gauge wire Digital time division multiplexing TDM Provides non blocking switching with stored program control 1 8 oystem Overview OPERATING ENVIRONMENT TEMPERATURE HUMIDITY TERMINATIONS STATION LINE STATION MESSAGE DETAIL RECORDING PORT FORMAT PARITY DATA BITS STOP BITS BAUD RATE HANDSHAKING CABLE LENGTH MUSIC INTERFACE INPUT LEVEL INPUT IMPEDANCE CONNECTOR PA PORT OUTPUT LEVEL OUTPUT IMPEDANCE CONNECTOR CENTRAL OFFICE LIMITS LOOP LIMITS CABLE INSULATION LEAKAGE INDUSTRY REGULATORY STANDARDS MEMORY RETENTION AFTER POWER LOSS FCC REGISTRATION NUMBER KEY SYSTEM HYBRID SYSTEM EQUIVALANCE NUMBER PRODUCT CODES Common Equipment CO408 4 Line 8 Station CO81 6 8 Line 16 Station 632 16 Line 32 Station CM408 4 Line 8 Station Expansion Module IMI 66 083 32 122 degrees F O 50 degr
43. Aer oes cane arose D bes 5 21 Status Indicators And Tone Sequences 5 21 intensity P RUN Ve we wu MALE Deni Gea adi dude Ae Vu GRE t Eq eges an cet ar xa A 5 21 CHAPTER6 MAINTENANCE 2 6 1 Technical Assistance And Repair Service e se i406 ley eee ee eee ees 6 1 oes eee shee ene an Gare antec ed UAR 6 1 Inner et ee wy See Bt ore Oe Bean ed Det aged Bae hans 6 1 Station Wall Mounting lt lt s ssh ee eh e e e e ess 6 1 VII Table Of Contents Figure 1 Figure 2 igure 1 3 igure 3 gure 3 2 gure 3 3 gure 3 4 gure 3 5 gure 3 6 gure 3 7 igure 3 8 igure 3 9 gure 3 0 gure 3 1 gure 3 12 gure 3 13 gure 3 4 gure 3 1 5 gure 3 6 gure 3 7 Figure 4 Figure 4 2 Figure 4 3 Figure 5 Figure 6 1 II CIE Programming Table 3 1 Table 3 2 Table 3 3 Table 3 4 Table 3 4b Table 3 5 Table 3 6 Table 4 1 Table 5 1 LIST OF ILLUSTRATIONS Outline Dimensions Common Equipment 555555555555 Outline Dimensions Station Equipment sett tt Station Images PC XII Mounting Dimensions AC Power Connection And System Grounding Common Equipm
44. Dial OR 24 DEFAULT ALL TABLES AS GND ALL PORTS Press HOLD then dial AI A8 LED On Lines as gnd to to receive tables Dial and repeat steps 2 4 for next toll table to line assignment OR Dial for configuration mode IMI 66 e ee LEE IE TIU eT Press SPKR to end Press 746 for base level Assign Toll Table To Station Assign Toll Table to be applied when system is programmed by the attendant or night transfer of ringing 1 Dial 73 Dial 74 2 Dial 01 16 for toll tables 1 16 to be as gnd OR Press A14 B1 B2 for tables 1 16 LED On Selected table Dial to finish entry Select station ports to be programmed a Station 10 57 Dial 10 57 Dial for next toll table to station assignment OR Dial for configuration mode ASSIGN TOLL NITE OR Press A14 B1 B2 for tables 1 16 LED On Selected table Dial finish entry Select station ports to be programmed Station 10 57 Dial 10 57 Dial for next toll table to night answer assignment OR Dial for configuration mode ASSIGN TOLL STA 2 Dial 01 16 for toll tables 1 16 to be as gnd to stai ENTRY POR 10 11 E 12 AS GND Press SPKR to wayskS 80 System Programming 66 083 Toll Restriction Programming Reference Tables OLL RESTRICTI
45. Display Number of Free Records press 9 to Delete Records After Next Print press 10 to Start Printing Report press 11 to Stop Printing Report press 12 to Return to Previous Menu DigiTech systems have the following SMDA record storage capacities 50408 800 records 50816 1600 records 1632 1600 records Oo Refer to Figure 3 in this Technical Advisory Bulletin under the Caller ID heading for an example of SMDR printout with Caller ID information for incoming calls ACCOUNT CODES AND ACCOUNT CODE VERIFICATION The Account Code feature has been enhanced so that account code entry may be either forced or optional for outgoing calls When account code verification is enabled the system compares the account code entered by a station user with the programmed account entries f the system does not find a match and the forced account code feature is enabled through class of service programming the system prevents further dialing until the user enters a matching account code For account code verification to work properly the system programmer must maintain within the System a current list of valid account codes When a station user activates redial and auto redial features for outgoing calls the system will automatically re use the last account entered at that station Additionally users may enter an account code before seizing a line for an outgoing call ACCOUNT CODE LENGTH VERIFIED ACCOUNT CODE LENGTH A
46. ID Records Figure 3 following page provides an example of an SMDR printout with Caller ID information for SMDR Printouts incoming calls preceded by a slash in the Called or Calling column Continued on next DigiTechSystemSoftware Enhancements TAB 099 zs Date Time Called or Calling 1 10 15 92 0 1 1234567890123456 2 10 15 92 99736243 3 10 15 92 i 1973 3437 4 10 15 92 1973 3437 5 1 0 15 92 6 1 015 92 7 10 15 92 8 10 15 92 1 2 3 4 5 6 7 8 outgoing call outgoing call unanswered incoming call with caller ID answered incoming call with caller ID unanswered incoming call without caller ID answered incoming call without caller ID answered incomingDISD call with caller ID DEL D NEU EP 5 unanswered incomingDISDcall without caller ID Figure 3 Sample SMDR Printout COMDIAL Made tight in the USA TECHNICAL ADVISORY BULLETIN Date 1992 Issue TABO91A SOFIWARE ENHANCEMENTS FOR THE DIGITECH DIGITAL TELEPHONE SYSTEM This bulletin discusses the software enhancements and feature additions for the DigiTech digital telephone system that are available with software releases 10 and 11 A Software release 10 provides the following enhancements Additional dial time for the DISD option Changed defaulted first choice signalling style for intercom calls Supports both on hook and off hook call announcing from speaker
47. Line port 17 24 Dial 17 24 OR Press HOLD then press Al A6 Dial when line ports are selected Select station ports to be programmed Station 10 57 Dial 10 57 Dial when all station ports are selected OR Dial for next station line ringing feature OR Dial for configuration mode Dial 64 STA LINE CONFIG MARK STATION LINE RECORD PAGE 4 40 Dial 3 NIGHT RING DEFAULT z ALL LINES NIGHT RING AT Select line ports STATION PORTS 10 AND 17 Line port 1 14 Dial 01 14 or press Al Line port 15 16 Dial 15 16 or press B1 B2 Line port 17 24 Dial 17 24 OR Press HOLD then press Al A8 Dial when all line ports are selected 5 Select station ports to be programmed a Station 10 57 Dial 10 57 Dial when all station ports are selected OR Dial for next station line feature OR Dial for configuration mode Press SPKR to err i PAGE 4 40 ATQ H Dial 54 STALINE CONFIG UUU 99 HNI 4 Press ITCM 7 4 6 for base level EATURE DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY REFERENCE RECORD rivacy Release A line can be made lon private at a particular station while emaining private at all other stations tations can be programmed to iutomatically release privacy while on ertain lines With this arrangement ther stations
48. Lines A line port can 1 Dial 33 C O LINES conditioned to serve as a port for a 2 Select line ports to be disabled standard telephone company supplied LED On Disabled office line Line port I 14 Dial 01 14 or Press Al Line port 15 16 Dial 15 16 or press B2 Line port 17 24 Dial 17 24 OR Press HOLD then press Al A6 3 Dial for configuration mode Line Names Lines can be named as 1 Dial 34 INE PORTIENTRY PORTIENTRY to their function to identify them for use 2 Select line ports to be disabled Hr Names such as WATTS CO etc LED On lt Disabled 20 when appearing on the display make tine port 1 14 Dial 01 14 or Press Al A R 12 1 locating a desired line easier for the Line port 15 16 lt Dial 15 16 or press B2 5 143 a l station user to do Up to five characters Line port 17 24 Dial 17 24 6 14 122 can be used to form a line name OR 7 l 115 i3 Press HOLD then press Al A8 8 16 3 Press to clear current name DEFAULT z NO LINE NAMES ASSIGNED 4 Dial line name char codes 5 char max See character code chart Table 4 on Page 4 21 T Examples WATTS Dial 9121 81 81 73 0156 Dial 00 01 05 06 E Each character must be represented by two digits 3 5 Dial and repeat last three steps for next line 3
49. Modems will automatically complete data connection 3 29 TELEPHONE JACK TO CO PBX LINE TYPICAL COMMON EQUIPMENT ABINET LINE CONNECTION STATION CONNECTION lt gt HEADSET JACK SEE NOTE 1 noe DATA SWITCH SEE TEXT TELEPHONE HANDSET SEE NOTE 1 TYPICAL DATA MODEM TYPICAL DATA DEVICE NOTE 1 When the telephone Is equipped with a headset jack the hone handset PERSONAL COMPUTER OR VDT remains to he Is left lessor headset Is then connected to the handset a amp of the data switch The cable that 15 supplied with the data switch Is connected between the telephone jack of the dat switch and the headset jack of the telephone Figure 3 17 Data Communicatlons Interconnection Diagram TYPICAL SYSTEM 9 TELEPHONE E HANDSET JACK SEE NOTE 1 TYPICAL 00122541 580 99 INI 66 083 Installation SECTION 6 SYSTEM CHECKOUT AND FAILURE ISOLATION INITIAL CONDITION The system operating features are set to default conditions at initial power up These conditions provide a basic operating system with a known set of parameters and the system should be initially checked out with the default conditions in place At any time while the system is operating default conditions can be reset from station port 10 or 12 per the instructions provided in Chapter 4 Programming CHECK OUT Check the co
50. OFFCE CODE BANDS compared to entries in seven different Dial 0 if no band is to office code band tables Program the be as gned BAND cost values for off ice code band tables in OR rate tables 18 25 Dial 1 7 for bands 1 7 BANDX Dial200 999 to as gn office code Dial and repeat step 5 for additional code Dial and repeat steps 4 6 to program next band Dial for next SMDA feature OR Dial for configuration mode Press SPKR to end MUI GAG Woy 80 99 IWI PressITCM 7 4 for base level lone Call Band Tables Long Distance 1 Dial 75 SMDA PROGRAMMING BAND AREA Jalis Calls that do not match exception 2 Dial 01 to program CODE ables are measured for the number of costing bands COSTING BANDS dialed Those calls with numbers Dial 3 to program DEREN hat have 10 digits or more long distance zone bands ZONE BANDS D alls are compared to entries four Dial 0 if no zone is jifferent zone call band tables Program to be as gned ZONE he cost values for zone band tables z call rate tables 25 28 Dial 1 4 for zones 1 4 ZONEX TOO TTE Dial 200 999 to assign an area code 5 Dial 200 999 to as gn an office code 5 Dial and repeat step 7 another office code ee Dial and repeat steps 3 9 to add another area 724
51. OR Dial X for next button mapping feature OR Dial for configuration mode Dial 56 BUTTON MA PPING Dial 03 ASSIGN DSS BLF Select button to be programmed Press Al A14 B1 Select station port to be assigned Station 10 57 Dial 10 57 Repeat steps 3 and 4 until all ports are assigned Dial Select station ports to be programmed with this DSS button assignment Station 10 57 Dial 10 57 Dial X for further DSS button assignment OR Dial for next button mapping feature OR Dial for configuration mode Dial 56 BUTTON MAPPING Dial 04 BLANK AUTODIAL Select all buttons to be programmed Press A14 B1 B8 Dial Select station ports to be programmed with this auto dial button assignment Station 10 57 Dial 10 57 Dial for further button blanking Dial for next button mapping feature OR Dial for configuration mode SEE CHART ON PAGE 4 49 Press SPKR to end VUIWILUEJDOJ eg UlgisAS 80 99 IWI fb b Press 7 4 6 X for base level FEATURE DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY Dial 55 Dial 05 Select button to be programmed Multiple Intercom Button Stations can programmed to provide a second ntercom button rivacy Button Stations be yrogrammed to provide a privacy button 4 user engaged private
52. SLATE WHITE BLUE RED imd PATH ORANGE RED e e Somme RED SLATE SLATE RED MEME BLACK BLUE n m BLACK ORANGE ORANGE BLACK SPARE BLACK GREEN Babee PORTS GREEN BLACK BLACK BROWN 27 ia _ a YELLOW BLUE BLUE YELLOW 6 JYW ORAN OV 36 TRAP IN FOR HYBR COMMON STATION 17 IBROWN VIOLET AUDIB POWER FAIL STATION ion Table 3 3 J1Station Connections amp Line 16 Station Base Unit 25 PAIR CABLE ALLE STA CONNECTIONS STA LOCATION Sd BLUE WHITE EE PATH WHITE ORANGE 27 SIGNAL 11 2 14 PATH RED WHITE GREEN 28 5 SIGNAL GREEN KEINE AED EE BROWN WHITE ae PATH WHITE SLATE te REL RED SLATE WHITE 5 __ 10 PATH EN BLUE RED pu mm RED ORANGE 32 113 SIGNAL GREEN 16 ORANGL ACO 7 14 PATH RED GREEN e 33 15 SIGMAL Fs RED RED BROWN 17 SIGNAL RATH 2 EL SLATE RED 10 20 PATH RED ISLATE RED FLACICBLUE Carer Ir a 11 22 PATH ORANGE BLACK 12 LOREEN J ORANGE BLACK 12 24 PATH BLACK GREEN rz mro x mA 13 26 PATH RED 39 27 SIGNAL GREEN 40 29 SIG
53. Transfer Recall 1 Dial 11 TRANSFER RECALL Ime A transferred call that remains 2 Dial 1 sta xfr recall RCL XXX inanswered after programmed OR angth of time will return to the Dial 2 dept xfr recall DEPT XFR RCL XXX ransfening station for answering 3 Choose transfer time Dial 1 or Press Al STA RCL 10 Dial 2 or Press A2 STA XFR RCL 20 Dial 3 or Press A3 STA XFR RCL 25 Dial 4 or Press 4 STA XFR RCL 30 Dial 5 or Press A5 STA XFR RCL 45 DEFAULT 20 sec Dial 6 or Press RCL 60 a Dial 7 or Press A9 STA XFR RCL 90 3 Dial 8 or Press A10 STA XFR RCL 120 T Dial 9 Press Al 1 STA XFR RCL 180 8 Dial 0 or Press 12 STA RCL 400 E 4 Press X for next transfer recall feature z 5 Press configuration mode iib Press SPKR to end Press 7 46 for base level FEATURE DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY Dial 12 Select time Recall Flash line disconnect recall or a host system feature access signal flash can be generated depending upon the programmed time Pause Tlme During auto dials and speed dials it is sometimes necessary to delay the sending of digits to give switching equipment time to prepare for receiving them A pause is stored whenever the user presses the HOLD button The pause length options are stored in seconds Dial 1 or Pre
54. Type 20 RETURN for Assign Second DSS Console to a Station 5 Type 1 RETURN to assign second DSS console to a station 6 7 eo Type console port number Type station port number of assigned station To clear a second console feature 1 Repeat steps 1 through 5 above 2 Type 0 RETURN to clear previous assignment 3 Type console port number PROGRAMMING CLARIFICATION The programming clarification is per the following discussion CLARIFICATION DESCRIPTION Button Mapping WithDigiTech 7700S xxLCD Speakerphones When programming the button mapping on DigiTech telephone using a DigiTech 7700S xx LCD speakerphone as the programming station press buttons Al 4 and B1 to select those same buttons on the telephone being mapped Because the DigiTech 77005 LCD speakerphone does not provide buttons B4 through B8 dial 103 107 to select buttons B4 B8 on the telephone being mapped DigiTech Software Enhancement TAB BO STATION 10 PROGRAMMING OVERLAY Cut out along border it over station faceplate PROGRAMMING OVERLAY DD32X C25 t 041 C40 C21 C37 C20 636 1 c35 C5i C18 C34 16 C32 1 15 C31 e e e e e e e l e c27 Jos m eon 5 e c PAIRED PORT PAIRED PORT PROG
55. WarToHiG 1 16 42 isprogrammed with this feature can gt Dial 06 ES ontrolthe message waiting light atothe 3 Select station ports to be programmed Ho stations the system Station 10 57 Dial 10 57 43 4 Dial for next station feature 46 NOTE This feature mustbe OR 5 designated as a central 1 9 message desk per the 0 procedure below D ee mei 2 1a 1i 53 23 19 s os ___ laa 57 DEFAULT z NOT ASSIGNED entralMessage Desk One station in 1 Dial 63 STATION FEATURES PORT ENTRY SIRO the system can be designated as the 2 Dial 08 MSG DESK 8 2 entralmessagedeskandbearranged 3 Select station ports to be programmed Ho lg 4 exclusive messaging waiting control Station 10 57 Dial 10 57 43 his station musthave message wait 4 Diabkfornextstationfeature 14 X 30 149 riginateenabledin orderto control OR 45 ar nessage waiting light at another station Dialekforconfiguration mode 48 121 j 4 VOTE This station will also have the message wait originate feature p s l pa sn OTA e 9 7 e central message des feature is enabled perautT 57 Press SPKR to
56. When a station is programmed for idle line preference it will automatically be connected to the first assigned idle line The system can be programmed on a per station basis to enable idle line preference When idle line preference is enabled taking the handset off hook will automatically connect the station to any assigned line that is idle and has been arranged for this feature The line button will not have to be pressed If this feature is used in conjunction with prime line automatic the user will be given prime line first when going off hook An idle line will be given the prime line is in use The station class of service programming enables this feature on a per station per line basis INTERCOM CALL PROGRESS TONES Intercom call progress is marked by special tones A steady tone is provided for dial tone Ring back tone is one second on and three seconds off For tone signalled intercom calls a two tone burst is sounded every four seconds at a called station and returned to the caller as ring back For a voice signalled intercom call a single tone burst is sounded at a called station When a called station is busy a busy signal of one half second on and one half second off is received at the calling station A fast busy tone will be supplied when the called station is in the do not disturb mode OPX ports are only supplied with the regular busy tone since fast busy tones could interfere with the operation of some accessories
57. access to a line Line Originate Deny enable or disable station ability to originate a call on a line Line Preference enable or disable access to an idle line when station is taken off hook Block Voice Announce Intercom Audible Monitoring audible ringing sounded for stations with BLF appearance at programmed station Selection 6 Ringing assignment Personal Ringing Tones One of four different tones can be chosen Refer to page 4 29 for frequencies if required Direct Delayed Ringing of each line assigned to programmed station Night Ringing enable or disable night transfer of ringing to programmed station for programmed lines Selection 7 Button mapping assign functions to buttons Special Note Although buttons are identified by Ax and Bx codes as shown Figure 4 1 on page 449 and on fhe programming overlay supplied with the system do not type A or before the number when identifying it for function assignment To do so causes the system to interpret the typed entry as a line number choice instead of a button number choice Functions that can be assigned are identified per the following list To display list enter Return to key mapping with Control 2 ita c Blank Lxx Line 1 24 Station 10 57 DND Do Not Disturb Privacy IC2 2nd Intercom SAV sets Save ACG s Account Code B
58. activity on non department lines plus all intercom call activity On Duty Time The on duty time includes a summation of idle time department call time wrap up time and other call time Off Duty Time The time that a station spent in a do not disturb mode While in a do notdisturb condition a station is not available to receive calls The station user sets a do not disturb mode by pressing DND and repeats the procedure to clear the do not disturb mode UnansweredCalls Total number of calls that went unanswered at a department Calls Answered After 36 Seconds Total number of calls that waited at least 36 seconds approximately six rings from the CO before being answered Calls Handled By Overflow Station Total number of calls that were answered and transferred by the overflow station and then answered and serviced by another station Calls Terminated At Overflow Station Total number of calls that were received by the overflow station and were either answered but not transferred or were dropped by the caller before being answered Also refer to the discussion titled Direct Department Calling with Departments Call Distribution DCD DESIGNATED PROGRAMMABLE BUTTONS Station programmable buttons can be assigned to provide one button access to a broad range of features There are designated buttons that must be assigned at each station using station class of service programming but the auto rediai button and response message
59. along border Cut out shaded openings Fit over station faceplate 013 100 4 DIGITECH Al 1 REV OR HIGHER1 PROGRAMMING OVERLAY A1 2 13 14 COMDIAL Made right in the USA TECHNICAL ADVISORY BULLETIN Date July 1991 Issue TAB080 SOFTWARE ENHANCEMENTS FOR THE DigiTech DIGITAL TELEPHONE SYSTEM This bulletin discusses the following software enhancement and programming clarification for the DigiTech digital telephone system Support for dual 32 button consoles Button mapping with a DigiTech 7700S xx LCD speakerphone Availability of this enhancement is as follows SYSTEM COA408 C081 6 CI 632 BASE UNIT PRODUCT CODE SOFTWARE CARTRIDGE PRODUCT CODE GO408 All Revisions 50408 Rev 9 and later GO81 6 All Revisions SO81 6 Rev 9 and later G1632 All Revisions 51632 Rev 9 and later FEATURE AND BENEFIT The major feature and benefit of the revision 9 software enhancement is per the following discussion FEATURE Dual Console Feature BENEFIT The dual console feature allow users of DigiTech telephone systems to have two 32 button consoles product code DD32X xx assigned to one telephone This feature is especial useful when used with a DigiTech Cl632 system that has one or two CM408 expansion modules included with it The dual console feature allows a station user to monitor up to 48 stations from one station location The first 32 button console automatically complements the telephone
60. are being forwarded CALL BACK Lift handset Called telephone will ring NOTE Call bad is cancelled if handset is not lifted To cancel automatic call back before It rings Press ITCM Dial 6 Hang up CALL WAITING A call waiting tone can be sent to a busy station while the calling station watts on line for an answer To activate call walting Make intercom call and receive busy signal Dial 0 1 Called and calling parties hear three short tone bursts 1 e Wait on line for an answer To cancel call walting Hang up handset To answer a call waiting tone Hear three short tone bursts over existing conversation Complete present call or place it on hold Hang up Waiting call will begin ringing Lift handset to answer 5 9 System Operation IM 66 083 SERVICE OBSERVING A station can be programmed by system class of service to allow the user to monitor a conversation at another station in un announced and muted manner e Press e Dial 03 Dial extension number of station to be monitored e Monitor the in progress call To end observation Press MNTR SPKR EXECUTIVE OVERRIDE A station can be programmed by system class of service to allow the user to break into a conversation at another station an intercom call and hear busy signal Dial 03 A warning tone will sound at the called station Join in progress
61. are recipients of call forwarding the display will indicate the extension number or station name for the station from which an intercom call was forwarded CALL FORWARDING PERSONAL Call forwarding on intercom allows a station user to designate another station number or the attendant station number to be the recipient of intercom calls normally directed to that users station For each intercom call received while call forward is enabled a ring reminder short tone burst will be sounded at the forwarding station to remind the user that the calls are being forwarded On LCD speakerphones that are recipients of call forwarding the display will indicate the extension number or station name for the station from which an intercom call was forwarded CALL PARK The call park feature is similar to a manual hold condition A call that is parked from particular station can be retrieved at any station in the system by dialing the appropriate access code Note the retrieving station cannot have access denied to the line on which the call appears Calls are parked and retrieved within the system through the use of dialing codes The system provides nine parking circuits orbits Call park when used with the paging features allows a system attendant to direct calls to roving personnel A call that is left in a parking orbit for preprogrammed length of time automatically returns to a timed hold recall condition at the station which ori
62. as a VDT or a personal computer equipped with communications software Hayes compatible modem A data switch such as the model PC 787JJ from Precision Components Telephone Addison IL 60 10 1 telephone 1 708 543 6400 CONNECTIONS Refer to Figure 3 1 7 and connect the equipment as illustrated Certain digital telephone models include a headset jack located on the rear housing near the line jack This headset jack marking reads Installing this telephone requires the following connection changes The telephone handset remains connected to the telephone and left on hook Connect the accessory headset to the handset jack of the data switch Connect the telephone jack of the data switch to the headset jack of the telephone Do not connect it to the the handset jack as illustrated Make this connection with the modular cable supplied with the data switch Make the modem and data device connections using cabling specified in the literature accompanying this equipment The data switch has a compatibility control located on the bottom of the cabinet Set this control to match the telephone equipment being used Change the settings 2 positions from the specified settings to provide the quietest data path possible Use a flat blade screw driver to set the compatibility control as follows e With the telephone handset connected to the data switch as illustrated set the compatibility control to posi
63. automatically turns off during calls No class of service programming is required to provide this feature Also refer to the discussion titled External Music Source BASIC KEY SERVICE 1A2 EMULATION The system provides all of the basic 1 A2 type button service features These features are selective line pickup common line pickup muftiline pickup and hold No special class of service programming is required BATTERY BACK UP CHASSIS CABLE AND BATTERIES Battery back up assemblies including chassis cable fuses and batteries are offered as optional kits available from Comdial The assemblies are designed to connect directly to the uninterruptable power source UPS interface located on the common equipment chassis No user intervention is required with this feature and no class of service programming is required BATTERY BACK UP INTERFACE Provision has been made for attaching a Comdial provided optional battery back up to give full uninterrupted system power in case of an AC power Description Of System Feat loss The switching and charge circuitry are in the common equipment while batteries chassis and cable are packaged as a separate option When plugged into an active AC power source the common equipment will constantly charge the attached batteries Built in circuitry automatically switches to battery power when AC power is lost With batteries at full charge a fully loaded system will operate for a mini
64. be defaufted by system line and station class of service programming A master clear will default the entire system and erase all stored programmable button information DEFAULT TOLL RESTRICTION Two toll restriction tables are defaulted with pre programmed values and are pre assigned to all lines The tables need only be assigned to the stations by programming action to put them into effect defaulted tables can be reprogrammed with different information using the normal programming procedure Assign toll tables to stations using station class Of service programming Reprogram toll tables using toll restriction table configuration class of service programming DELAYED RINGING Pinging assignments are programmable A station can be programmed to provide delayed ringing on some lines while providing immediate ringing on other lines Delayed ringing is assigned to certain lines at each station through station class of service programming DEPARTMENTAL CALLING DISTRIBUTION REPORT The attendant station can request a Departmental Calling Distribution DCD report The DCD report will provide a compilation of department call activity The Statistics that are reported are based on the department assignments that are active at the time of the report and are extracted from the SMDR records collected by the system For a report to be generated a department must exist All calls that are included in the DCD report must meet the followin
65. button or dial 1 4 for line groups to store circuit pre selection If no circuit pre selection is desired dial 0 system will choose last line used at calling station or prime line if one is assigned to calling station Dial the number sequence to be stored Up to sixteen digits can be stored Valid digits include 0 9 and To store a pause if required press HOLD To store a hookflash if required press Example Store a telephone number under location 0 The number is 1 804 555 2222 Program as follows 2 0 Line Button 1 8 0 4 5 5 5 2 2 2 2 To store another number Press TRANS CONF Press next speed dial location Make line pre selection if desired Dial number for storage Repeat this procedure until all desired numbers are stored To end station speed dial programming e Press MNTR SPKR DIRECT STATION SELECTION BUSY LAMP FIELD DSS BLF PROGRAMMING One button intercom calling with visual indication of telephone status can be programmed as programmable buttons not assigned to lines To program DSS Press Press programmable button to be programmed as DSS button Dial extension number Repeat last two steps for all desired numbers extension To end DSS programming Press MNTR SPKR NOTE An autodial number can also be programmed as a secondary function at every DSS BLF memory location See Aut
66. call can ress the privacy button to change the surrent call into a non private one Dial 55 Dial 05 Select button to be programmed BUTTON MAPPING ASSIGN 2ND Press 14 B1 B8 Select station ports to be programmed with multiple intercom button Station 10 57 Dial 10 57 Dial for further intercom button assignment OR Dial for next button mapping feature OR Dial for configuration mode BUTTON MAPPING ASSIGN PRIVACY Press 14 1 B6 Select station ports to be programmed with a PRIVACY button Station 10 57 Dial 10 57 Dial for further privacy button assignment OR Dial for next button mapping feature OR Dial for configuration mode REFERENCE RECORD SEE CHART ON PAGE 4 49 Press SPKR to end 80 99 IWI 5 6 Press 7 4 6 for base level FEATURE DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY REFERENCE RECORD Do Not Disturb DND Button Stations 1 Dial 56 BUTTON MAPPING SEE CHART ON PAGE 4 49 be programmed to provide a do not 2 Dial 07 ASSIGN DND CODE button prevents other stations from Press A1 A14 B1 B8 calling the station System default 4 select station ports to be programmed arranges L22 as the DND button with a DND button Station 10 57 Dial 10 57 5 Dial for
67. can be set to have a short RNA time to allow a call to search rapidly through a department for an answer When an outside or transferred call is ringing at a department station the station user can press the pre programmed Do Not Disturb button to place the station in an off duty condition While off duty all outside and transferred calls skip to the next department station This off duty condition remains set until the DND button is pressed again to place the station back in service When the overflow station is set to DND all incoming and transferred calls will return to the department queue A department station can also be taken out of service and placed in a wrap up mode to provide the user time for doing such things as follow up paperwork While a station is in a wrap up mode all outside and transferred calls skip to the next department station The station user sets the wrapup mode by pressing SHIFT DND and presses these buttons again to clear the wrap up mode It should be noted that the departments formed for use with this direct department calling feature are different from those departments used in SMDA reporting Assign department transfer recall time unanswered call transfer recall time feature using the system class of service programming Assign lines for direct department calling using the line class of service programming Assign department stations access codes to departments flexible numbering feature a
68. chart 12 BLK Blank Lnn Line 01 24 Al4 Snn Station 10 57 DND D o not disturb nni Privacy Second intercom Account code SAV Be 10 14 ZPnzx us Zone page 1 3 B7 oie All call page B6 cl 10x14 Monitor Telephone Automatic call back c ASE MAG Call forward nz chon Call park orbii 1 9 83 TGn Line Fu 4 Voice announce block 2 TGQ Line group queue 4 Locatlon Of Buttons On Telephone Faceplate Press 746 for base level FEATURE DESCRIPTION Sitatlon to Statlon Port Reasslgnment The extension number and all other programmable attributes of a station that are initially assigned to a particular port be reassigned to a different port by programming action This feature allows adds moves and changes to be made without relocating the station wiring NOTE Refer automatic station relocation page 4 10 and the station connections discussion found on page 3 6 Remember the station 10 to station port 10 assignment cannot be reassigned Block Programming configuration assigned to a particular station can be assigned to one other station or to an entire block of stations with one programming action ENTRY CODE AND PROMPTING DISPLAY Dial 57 to re assign station to port ASSIGN STA PORT Dial s
69. connection The line select indicator will turn off to indicate an idle line after a call on that line hasbeenabandoned ACCESS DENIED Access to particular lines can be denied at certain stations in the system through system programming A station user cannot select a denied line for use This feature is programmable on a per line per station basis in station class of service programming ACCOUNT CODE BUTTON Station class of service programming can be used to assign an Account Code button to any programmable button location at a station as part of the button mapping procedure With this Account Code button available the user can press it and then dial the account code without interrupting the call Only the user of the Account Code button will hear the DTMF tones when the code is dialed The distant on line party will not hear the DTMF tones and the line will not be placed on hold The distant on line party can be heard while the account code is being dialed ACCOUNT CODES WITH POSITIVE VERIFICATION Specific account codes can be assigned by station users to specific types of calls The account codes are used by the system to identify calls by category or special grouping for call recording purposes All calls with the same account code will be reported together by the station message detail accounting feature The system may be programmed to verify the user entered account code and sound an tone if it is incorrect The syste
70. cruor ect e dte cepe To qt qu du etx e ce nagd od 3 18 External Paging Interface Port 3 19 Data Device Connections sis 50 Te uS date ie ee ete tus te Ga reo a Ye Us ga edu md vs 3 20 M sic Interface aie at EXER hee ee 3 22 SECTION 3 ADD ON EXPANSION MODULES 3 23 ca ck et nae each aS Ra aa eg a ea ak a a te ea ties ae ta 3 23 Installation A AA 3 26 SECTION 4 SOFTWARE CARTRIDGE 3 27 Introduction sm te Al RA S dois d eR 3 27 Installation aute ob ce rage egt a att ettet Hg ed MO EUR CS ads 3 27 SECTION 5 DATA COMMUNICATIONS WITH THE DIGITALTELEPHONE SYSTEM 3 29 Equipment Required 31399 wx nt auc e are Ee cfe 3 29 Connections D 3 29 Communications Procedures 3 29 SECTION 6 SYSTEM CHECKOUT AND FAILURE ISOLATION fede es 3 31 Initial Candian nia easdem m Ee e Ren ede e nea od dedere 3 31 Checkout o nhe xta estes nte n aes a de us etes ted 3 3 1 Resistance
71. device through the auxiliary jack The auxiliary jack is an source of audio output from the telephone and is not designed to receive signals or power from an external device or a telephone line Do not connect the output of an external device or the tip and ring leads of a telephone line to the auxiliary jack not connect any devices other than those mentioned in the telephone users guide to the auxiliary jack With this software release the DigiTech digital telephone system provides support for the Comdial proprietary single line digital telephone product code 7701X The system automatically recognizes the 7701 X telephone when the installer connects it to a station This means that the system programmer does not have to take any special programming steps to allow the 7701X telephone to operate He or she can use any of the station programming described in the system manual provided with the telephone system to adjust the parameters of the station port as they are needed Publication GCA70 232 Proprietary Single Line Telephone Users Guide provides complete instructions for using the 7701 telephone 91 FEATURE upport for xecuMall voice processing system BENEFIT With software release 1 la the DigiTech digital telephone system supports the use of the ExecuMail voice processing system connected to the system s station ports through the Comdial ATI D analog terminal interface The ATI D is a multi
72. device unless the line has been programmed to be non private AUXILIARY RINGER INTERFACE The auxiliary ringer interface provides dry contact relay closures which track the ringing pattern 2 2 1 166 083 activated when station 17 rings or when ringing is sent to the paging port When programmed for station port 1 7 ringing an external device is often used to provide loud ringing When programmed for paging port ringing an external paging amplifier is usually employed The system supplies ringing tones to the paging port along with the relay closures The ringing tones can be sent to the input of an external paging amplifier The relay closures can be employed to energize the paging amplifier while the ringing tone is being sent to it System class of service programming is used to choose either the paging port or station port 17 for the ringing port relay control System class of service also determines the type of ringing sent to the paging port Station class of service programming determines the type of ringing sent to station port 17 Also refer to the discussions titled Common Audible Ringer Interface and External Paging Interface BACKGROUND MUSIC EXTERNAL MUSIC SOURCE RE6 UIRED If an external music source is provided background music can be on and off at individual stations The loudness of the background music is adjusted with the call monitor speaker volume control and the background music
73. dial the last Caller ID number displayed at a station by using a preprogrammed SAVE recovery button Because you can store the local area code and up to 100 local office codes ten digit Caller ID numbers can automatically be transformed into a dialable format seven eight and eleven digit Caller ID numbers are already dialable and do not need to be transformed TAB 099 DigiTech System Software Enhancements FEATURE BENEFITS ler ID cont INSTALLATION NOTES All Caller ID features require the delivery of Caller ID data to the input Port B This port must be configured to match the output of the Caller ID decoder device The recommended configuration is 9600 baud with eight data bits and one stop bit You can configure the port either from the terminal Class of Service programming menus or from station 10 or 12 You have the option to provide Caller ID Distribution through the RS 232 port Port B over which SMDR information is delivered Caller ID Distribution is in the form of messages which specify the Caller ID data for lines with incoming calls and identify the stations answering such lines The data is in ASCII formatted for use with PC based application programs Figure 1 shows system configuration Figure 2 illustrates the Printer to Port B connection To C 0 Cross Connects Lines to Common Equipment Modular Cord To 120V AC Customer Outlet Supplied Cable DigiTech CommonEq
74. e NETES j 1 2 L 13 OPTIONAL NON KEY a SYSTEM TELEPHONE ICE OR DATA DEVICE NO A LEAD CONTROL REQUIRED Figure 3 8 Auxiliary Interface Connections 3 16 66 083 COMMON AUDIBLE AND AUXILIARY RINGINGINTERFACE Relay closure dry contact points are available for controlling external audible equipment These contact closures track the pattern of the ringing The contacts are closed during the ringing period and are open during the silent period A Installa Selected Ports The station 17 audible terminals provide a dry contact relay closure whenever ringing is sent to a programmable destination Class of service programming is used to choose either the paging port or station port 17 as the ringing destination Refer to page 4 13 for details lypical common audible connection is illustrated on Figure 3 9 below When programmed station port 17 ringing an external device is often used to provide loud ringing similar to the CAUTION common audible arrangement shown in Figure 3 8 Do not exceed a 1 amp at 24 volts 0 5 amp at 48 volts load on these control terminals If the load requirements exceed this limit connect the load through an external slave CONNECT THESE CONTROL TERMINALS DIRECTLY TO THE 117VAC LINE Outside Lines e audible terminals provide dry contact closure whenever any of the outside lines that are connected to the common e
75. end 0110121004 Wa SAS 280 99 INI 2 Press 7 4 6 for base level RingingLinePreference A ringing line 1 Dial 53 STATION FEATURES Pont PORT ENTRY PORT ENTRY Will automatically be answered when a 2 Dial O9 RING LINE PREF station is taken off hook 3 Select station ports to be programmed Ho 28 L Station 10 57 Dial 10 e 57 a9 l 4 Dial for next station feature 29 TAS e a 1 13 bo ____ 36 152 bi ix Ja 23 5 og 25 14 1 i EFAULT z NOT ASSIGNED J Service Observing Selected stations Assign Service Observing PORT ENTRY POR NTH OF NTH can be given the capability to monitor in 1 Dial 53 STATION FEATURES L e m m F e R O an un announced manner an active call 2 Dial 10 SERVICE OBSERVE Ho do 44 at another station Selected stations can 3 Select station ports to be programmed H3 4 X 150 be arranged so that they cannot be Station 10 57 Dial 10 57 HA 301 I observed 4 Dial for next station feature is Executive over j aid i COTE 424 is automaticaly 28 mode uc ue ccm I enabled
76. feature allows all software ttributes for a line to be automatically xchanged with those assigned to mother line at a different line port vithout physically re locating the lines Y reprogramming any line attributes VOTE refer to page 3 4 for additional discussion 3lock Programming Features that are assigned to a particular line can be assigned to another line or to an entire of lines with one programming action Select lines to match model line Dial and repeat steps 2 and 3 for next model line 1 Dial 40 PRIVACY RELEASE PORT ENTRY PORT 2 Select ie ports to be non private 2 6 8 119 Line port 1 14 Dial 01 14 or Press 11 Line port 15 16 Dial 15 16 or press B1 B2 5 1421 l h Line port 17 24 Dial 17 24 b 2 OR z hs J23 Press HOLD then press Al AS 1 116 24 Dial for configuration mode DEFAULT ALL LINES PRIVATE Dial 41 ASSIGN LOGICAL PHYS Select currently assigned line port number PHYS LATCH Line port 1 14 Dial 01 14 or Press gt Al4 Line port 15 18 Dial 15 16 or press B1 B2 Line port 17 24 Dial 17 24 OR Press HOLD then press Al 8 Dial new line port number 01 24 line 1 24 LOG CAL LINE Dial to make assignment Repeat steps 2 4 for another assignment OR Dial for configuration
77. features System automatically returns to base level Line Defautt line configuration features described in the following procedures can be defaulted to a standard set of values These values will provide satisfactory system performance in a broad range of site applications 1 Dial 31 DISABLE LINES 2 Select line ports to be disabled LED On Disabled Line port 1 14 Dial 01 14 orPress Al Al 4 Line port 15 16 Dial 15 16 or press B1 B2 Line port 17 24 Dial 17 24 OR Press HOLD then press Al A8 3 Dial for configuration mode LI ne Disable A line port can be taken out of service because of defect or other reason Retum the line to service with the central office lines programming procedure EFAULT NO LINES DISABLED Press SPKR to end WL GA Us 580 99 INI Cl b Press ITCM 7 4 6 for base level 3 Co Auxillary Lines A line port can be 1 Dial 32 AUXILIARY LINES 1 PORTIENTRY sonditioned to serve as a port for an 2 Select line ports to be disabled xternal paging amplifier LED On Disabled 2 1 119 H9 Line port I 14 Dial 01 14 or Press Al 4 Line port 15 16 Dial 15 16 or press B1 B2 5 Line port 17 24 Dial 17 24 6 OR z Press HOLD then press Al 6 lg 3 Dial for configuration mode D Central Off Ice
78. from the calling telephone Only one DISD line is serviced at a time therefore an incoming call could ring for more than the programmed number of rings if a DISD call is being serviced when a second DISD call is received When a valid extension number is dialed a confirmation tone is sounded the system attempts a transfer and the called station rings if it is idle If a called station does not answer within the transfer recall timeout period the call is returned to DISD dial tone If the called station has the call forward feature set the forwarded station rings If a called station is busy the call is placed on hold and camped on at the busy station If the camp cm is not answered within the transfer recall timeout period a busy tone is given followed by DISD dial tone The system will return the caller to DISD dial tone two additional times and then drop the line a total of three attempts are made NOTE If the busy called station is part of a hunt group the DISD call is muted to an idle station in the hunt group no idle stations are found the call is camped on at the dialed station The hunt group is not followed in the case of a ring no answer RNA If an invalid extension number is dialed an error tone is sounded before the DISD dial tone is returned mistake in dialing is made the caller can dial a S for a new DISD dial tone The system will retum the caller to DISD dial tone two additional times and then drop
79. line groups 1 4 Dial 0 2 Dial 01 99 to chose storage location Press for intercom line Dial to clear current entry y 6 Dial the number to be stored 32 digits maximum Choose line to be used Press HOLD to store pause required Dial 90 for no line assignment system will choose last line used at calling station or prime Press to store flash if required line if one is assigned to calling station 7 Press TRANS CONF to save number ee buttons for lines 1 14 or dial 01 8 Repeat steps 3 7 to store next number 9 Press MNTR SPKR to end NIGHT TRANSFER of ringing The day or normal ringing assignments of incoming 3 Press Al top left hand programmable button to lines can be transferred to a particular station or toggle feature on or off Associated light will turn stations these line station ringing assignments are on when night transfer is active and turn off when it chosen through class of service programming for is inactive off hour or special purpose answering Additionally OR stations can be arranged through class of service Dial 1 to enable Al LED turns programming to be able to answer any ringing outside Dial 2 to disable Al LED turns off line This line answer from any station action is also enabled with the night transfer of ringing HIR SFR i 1 Press NOTE this fe
80. line to department Selectlon 10 Exclusive hold Selection 11 Voice mail line ID Specifies identification number of a particular line to the voice mail accessory for personalized call coverage Selection 12 DISD assignment Assigns DISD to lines and specifies calling characteristics of them tation C O 5 Programming Set Up a Station Using a Model Station Assign Name to Station Assign Station to Department Assign Station to SOHVA Group Line Intercom Features Ringing Assignment Button Mapping Toll Restriction Administration Automatic Busy RNA Call Forwarding Miscellaneous Feature Programming Return To Previous Menu Enter Selection STATION COS MENU SELECTION In each station COS menu selection after choosing the feature enter a station port number which is to be assigned to it and enter line port numbers where prompted Multiple station number entries are allowed for some features as prompted Selectlon 1 Set up a station Using a model station program a group of stations to match the programming of a model station System Programming Selectlon 2 Assign name to station Selection 3 Assign station 10 department Selectlon 4 Assign station to SOHVA groups Selectlon 5 Line Intercom features Prime Line assign prime line prime group prime intercom or clear all Ringing Line Preference enable or disable Line Access Deny enable or disable station
81. mode BLOCKFD LINES Dial 42 ELK PROGRAMMING Select model line port MODEL LINE XX Line port 1 1 4 Press Al 4 Line port 15 16 Press B2 Line port 17 24 Press HOLD then press Al press buttons as detailed above Ul91SAS OR Dial for configuration mode Continued on next page Press SPKR to em JJ Press 7 46 x for base level Press ITCM 7 4 6 for base level FEATURE DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY REFERENCE RECORD Block Programming continued iu 42 BLK PROGRAMMING Select model line port with keypad MODEL LINE XX Select line ports to be disabled Line port 1 14 Press Al Line Port 15 16 Press B1 B2 Line Port 17 24 Press HOLD then press Al Dial first line port in block dial code as above Dial Dial last line port In block dial code as above Dial Dial for next model line OR Dial for configuration mode 02 4 NOTE The first last and af fines between will be block programmed like the model line To block program individual line select the first fine and last Hine be the same number For example 01 024 02 programs line 02 he same as line 01 is programmed Press SPKR to end 80 99 IINI Table 4 1 CHARACTER DIALING CODES CHART CHARI cope CHAR cope 1 C
82. mode DEFAULT TONE 1 Press SPKR to end JJ ir DUIU Afia Press 746 for base level roup Call Pickup If a call rings to any tation in a prearranged group it can be inswered at another station in that group vhen that user dials a group pickup code ntercom Hunt Group Stations can be inked together to form an intercom hunt jroup Calls to a busy station in a hunt jroup will search the group for an idle station to ring 1 Dial 53 STATION FEATURES 2 Dial 16 GRP CALL PICKUP 0 3 Dial 0 for no group a OR 4 Dial 1 4forgp 1 4 GROUP X 1 5 Select station ports to be programmed 15 Station 10 57 Dial 10 57 H6 6 Dial for next group OF hg Dial 3 for next station feature 20 OR o1 J Dial for configuration mode 22 NOTE To remove station from group assign it to group 0 2 25 _ ___ 41 __ 1 Dial 53 STATION FEATURES ENTRY 2 Dial 18 HUNT LINK 3 Select first linking station Station 10 57 Dial 10 57 4 Select second linking station Station 10 57 Dial 10 57 5 Disable a link if desired by linking a station to itself 6 Dial for another link Example A 17 to 16 18 to 16 and 19 to 16 Example 16 to 17 17 to 18 and 18 to 16 OR 7 Dial for next station feature OR Dial
83. not disturb mode all back busy feature on System is awaiting memory dial number or key mapping entry after location is specified Override feature on Warning tone OHVA tone ISD ringback tone 150 dial tone MSD confirmation tone NSD busy error tone Three 80 msec tone bursts sounded once 140 msec tone burst sounded twice every 1 5 sec 260 msec tone burst sounded once 80 msec tone bursts sounded continuously Six 100 msec tone bursts sounded for 1 5 sec Dual 440 480 Hz tone sounded 1 sec on 1 sec off 381 Hz tone sounded continuously Two 125 sec bursts of 381 Hz tone sounded once Three 500 msec bursts of 381 Hz tone sounded once LINE SELECT LIGHTS Ringing use your station use other station On hold your station On hold other station Exclusive hold Steady off Continuous flash 560 msec on 560 msec off Steady on with wink off 2 3 sec on 70 msec off Steady on Winking with repeative off periods winking rate 560 msec off Continuous winking 490 msec on 70 msec off Steady on do eld call timeout your station Flutter with repeative off periods flutter rate 560 msec off Held call timeout other Continuous flutter station 70 msec on 70 msec off MESSAGE WAITING LIGHT ontinuous msec on Message Wafting as 560 msec off INTERCOM LIGHT use your station Steady on with wink off 2 3 sec
84. office code band table zone call band table or area code band table are matched against entries in any call rate tables 2 33 and costed accordingly This is the third priority level of costing for local calls and the vel of for long distance calls Call rate tables are also used to cost any calls that require special or extraordinary rates such as i 800 555 1 212 or 1 900 976 nnnn If a matching call rate table can not be found calls are costed by call rate table 1 the table of last resort for costing all calls A maximum of 16 digits can be programmed into each call rate table n programming a call rate table select digits so that a particular dialed number or number group will be matched to a particular rate table The table with the best match to a dialed number is used by the system to cost the call Since a dialed number must match all of the digits that are programmed into a table to be considered a match a character can be programmed into the table In place of a specific character to serve as a match anything digit dialed number does not match all of the digits programmed into any call rate table the system costs the call with the values programmed into the call rate table of last resort table 1 6 DISCARD DIGITS When the digital telephone system is installed behind a host system such as a PBX or CENTREX access codes must be dialed before obtaining an outside line dial tone These access codes shou
85. on at a telephone Background music when volume control supplied automatically turns off during calls To tui music off Press ITCM Press e Dial 1 MNTR SPKR light will turn off Dial 1 MNTR SPKR light will tum on To turn music on 5 8 66 083 System Operation CALL FORWARD A station user can designate another station to be the recipient of just the intercom calls and prime line calls that are directed to the user s station or the recipient of all calls that are directed to the user s station CALL FORWARD PERSONAL To forward Intercom calls and prime line to another telephone Press ITCM Dial 05 Dial extension number of telephone to which calls are to be forwarded To cancel intercom call and prime line forwarding Press ITCM e Dial 05 AUTOMATIC To arrange for the system to call back when a busy telephone becomes Idle Make intercom call Hear busy signal Dial 6 Hang up Calling telephone will ring when called telephone becomes idle To answer call back ring CALL FORWARD ALL To forward all calls to another telephone Press ITCM Dial 5 Dial extension number of station to which calls are to be forwarded To cancel all call forward Press ITCM Dial 5 NOTE For each intercom call received during call forward a ring reminder short tone burst will be heard at the called station to remind the user that calls
86. ons on n Tone 40424 40 4 Power Failure Transfer wo 9 9 3 9 5 5 3 4 4 4 4 3 4 4 4 s s s s 3 3 3 3 3 3 s s s 3 Prime Line Automatic 4 44 4 440404040404 4404044 404040474 O Privacy Designated Programmable Button _ e Privacy Release Brokerage Service s oor ee Private Lines Access Denied 474440 440404040404 4040440 4 40 4404 E 3 3 5 Programmable Direct Station Selection Busy Light Field Programmable Buttons eene Pulse Tone Switchable mom om om 9 om s 9 o n n n s 4404 1 3 1 4404 3 4 4 4 4 1 5 1 Response Messaging 3 3 4 4 4 4 4 4 Remote Programming And Administration DID PTUS NC RE TENE REL ES ERES IQ INESSE aise UE 2 Ringing Line Preference 3 s 3 3 94 s s Saved Number Redial Secure Off Hook Voice Announce 8 9 s s s s s Off Hook Voice Announce Button A MC MM EE ECCE ER ERIR RIRI EE RE PE EC Secure Off Hook Voice Announce Groups DOE EM CREE E MCA ETE E EE Et Self Diagnostics Service Observing Speakerphone Support Wr wound olas Ter cas Tun cus caca Vas
87. parameter set up 4 When computer screen displays a prompt for ine Repone password type 7 4 6 amp then press ENTER If remote programming is being employed the data na van main COS programming menu 10 be parameters of the PC must match the modem connected to it The modem connected to the 5 From main menu type 1 then press ENTER This common equipment must match the data causes system COS programming menu to be parameters of it as well displayed NOTE Remember 8 bit data is required for XMODEM 6 From system menu make all selections necessary protocol f the common equipment is not now to perform class of service programming then programmed to provide 8 bit it will have retum to the main menu to be re programmed from station 10 see 7 the main meni t 4 then press ENTER page for details before dala This causes load save menu to be displayed communications can take place The baud rate to match the modem or the should be 8 From load save menu down load COS data from set at the same time Set the data communication parameters as follows Press ALT P Type 11 the press ENTER This action selects a baud rate of 9600 baud Type 17 then press ENTER This action selects 8 bit data Type 18 the press ENTER This action selects one stop bit Type 24 then press ENTER This action saves the data parameters 3 Set the terminal paramete
88. print all records Dial 7 delete SMDA records Dial 0 for Departmental Call Distribution DCD report Dial 8 to obtain the number of free records remaining in the system Dial 9 to abort printing 4 Press MNTR SPKR to end SYSTEM ALARM REPORTING The attendant can command the system to present alarm codes on the station display This feature is available to any LCD speakerphone when provided for by class of service programming To display alarm codes Press and hold for 5 seconds The following status reports will be displayed Station disconnected from station port for more than five minutes Month day station port number and station extension number are shown Display shows Mo Da Pxx Communications difficulty between a station and the common The number of parity errors up to 256 and the affected station port are shown Display shows PAR N Pxx Data printer off line Display shows PRINTER OFF LINE After the information has been shown on the display the disappears until another alarm occurs DIRECT INWARD STATION DIALING The direct inward station dialing DISD feature allows an external party to call an intercom station directly without assistance by the attendant if the call is made over a line programmed for that purpose To make a DISD call from an outside telephone 1 Call is made on DISD line Hear ringback tone 2 If c
89. programmable autodial feature Grouping can reserve certain lines for certain clusters of stations as in a tenant service arrangement The assignment of line groups frees station buttons normally used for line selection thus making these buttons available for use with a feature such as personal DSS BLF with station to station messaging Lines are placed in line groups with the line class of service programming LINE PRESELECTION A line can be manually selected before lifting the handset for handsfree dialing or after the handset is lifted LINE AND LINE GROUP QUEUING With the line queuing feature the station user can take action that will place a station in a queue where it awaits the availability of a line or line group The station is automatically signalled with five tone bursts when the line is available to it for use Each station can queue one line at a time MANUAL HOLD A button activated feature at each station will place an outside line on hold Pressing the HOLD button holds the call provides a distinctive flash rate of the line button indicator and allows the user to access other station features The holding station or any other station that has access to the line can retrieve the held call MEET ME ANSWER PAGE Any station user can dial a special code number in response to an all call or zone page and be connected to the paging party in a private conversation All call or zone paging is provided to the station
90. records remaining in system FREE RECS XXXXX Dial 9 to abort printout ABORT PRINT 3 Dial for configuration mode FAULT NONE ASSIGNED Press SPKR to end 66 083 SECTIO System Programming N 3 VIDEO DISPLAY TERMINAL PROGRAMMING INTRODUCTION The class of service can be programmed from a video display terminal VDT instead of from the programming station The VDT that is used must be a serial data RS 232 type asynchronous device keyboard send receive KSR hard copy printer can be used instead of a VDT if preferred A personal computer PC can be employed if it will run a communications software program which allows it to emulate a data terminal device DTE equipment Many effective communications software programs are available for this purpose Any that can be arranged to match the following data communications parameters can be used Full Duplex XMODEM communication protocol 8 bit data required Regardless of the type of programming terminal employed it is connected to the common equipment data port A Refer to the Chapter 3 Section 2 paragraph tiled DATA DEVICE CONNECTIONS for complete connection details VDT PROGRAMMING PROCEDURE INTRODUCTION The programming procedure is menu driven A list of selections are presented for consideration which differ in content and required response Each selection when responded to either causes a further breakdown of se
91. replace any that may be assigned to the station during normal or day mode operation For example A station that has no other toll restriction table assigned to it can be programmed to receive a toll restriction table which will restrict everything but 2 17 Of System Features IMI66 083 local calls and will only take effect when the system is placed in the night transfer of ringing mode Therefore even though toll calls can be made from this station during daytime operation no toll calls can be made from it when the attendant programs the system for nighttime operation using the night transfer of ringing feature NOTE This night mode toll restriction table assignment should nor be confused with the night transfer of ringing feature Toll restriction class of service programming is used to program the night mode toll restriction tables and to assign them to the stations TONE OR VOICE SIGNALLING INTERCOM Intercom calls can be tone signalled or voice signalled as desired Programming determines the signalling method employed as the primary method when an intercom cal is made The alternate method is available through user action at the station Intercom call progress is marked by special tone signals Also refer to the paragraph titled Intercom Call Progress Tones system class of service programming determines which type of intercom signalling is first option signalling for the system TRANSFER CONF
92. when the service e ee observing feature is enabled 2 rvin o1 l 1 Dial 53 STAT ON FEATURES 55 2 Dial29 UNOBSERVABLE 104 7 159 3 Select station ports to be programmed 25 hM lx Station 10 57 Dial 10 57 4 Dial for next station feature OR Dial for configuration DEFAULT NOT ASSIGNED Press SPKR to end o lt Q M 3 25 0 3 gt 5 a Ad Press 7 4 6 for base level FEATURE DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY REFERENCE RECORD Automatic Hold With this feature nabled pressing another line button vhile already on a line call will iutomatically place this existing call on told Automatic Hold For Intercom With this feature enabled pressing another intercom button or line button while already on an intercom call will automatical place this existing call on hold 1 Dial 53 STATION FEATURES ENTRY PORT ENTRY PORT ENTRY TU soto 3 Select station ports to be programmed Hcet pea Station 10 57 Dial 10 57 29 45 4 Dial for next station feature HA 30 141 OR 45 4 TO i H2 H8 8 134 041 H9 3 1511 13 i5 2 3 _ ____ o3 _ isa J z NOT ASSIG
93. 083 SUBDUED RINGING When a station is busy on a call and another call comes to the same station the ringing of the second call will automatically be subdued to a lower volume SYSTEM ALARM REPORTS The system can be arranged to report alarm and status conditions to a particular station or stations that have been enabled to receive them The station must be an LCD speakerphone for this feature to be used When enabled to receive alarms the station user can take appropriate action to cause the alarm codes to be presented on the LCD display System and station class of service programming are used to enable this feature SYSTEM SPEED DIAL Ninety nine system wide speed dial numbers are provided The system speed dial numbers can be up to thirty two digits in length and can include numbers 5 55 pauses and flash signals System speed dial numbers are programmed at station 10 or 12 for use at every station in the system No class of service is required TANDEM ATTENDANT When the tandem attendant feature is enabled a recall from an unanswered call transfer or a timed hold recall will ring at the normal attendant station station 10 that set the transfer or hold condition and also at the tandem attendant station station 12 System class of service programming is used to enable the tandem attendant mode TAP FLASH RECALL When host system custom calling features are available via a hookflash signal the system can be prog
94. 10 57 When assigning extension numbers enter station port or department number then make extension number entry e Selection 3 System timing system timing requirements Recall Time Pause Time Timed Hold Recall Time Transfer Recall Time Park Recall Time Extended DTMF Dialing Tones 4 87 66 083 Selection 4 Load Save COS on cassette tape and the transfer of this data through remote programming Selection 5 Serial communication parameters for data port A and data port B Selection 6 COS data printout Selection 7 Set clock date time Selection 8 SMDA programming Configures the Station Message Detailed Accounting feature Also refer to page 4 59 for an explaination of call costing and SMDA reporting Assign Area Codes Prefixes to Bands Enter band number O 7 enter 0 for no band or enter area codes or prefixes as 200 999 Set Dial Time Limit non costed time allowed for dialing to take place in 0 min Set Answer Time Limlt non costed time allowed for call to ring and be answered in 0 min Define Department Numbers Calls can be costed on a department basis by department basis Assign Stations to Departments for costing by department Set Account Codes Calls can be identified by account code for costing by catagory Clear Account Codes Enable Account Codes Wiih Verify User account code entry is compared with programmed account code Enab
95. 10 57 Dial 10 57 8 Dial to program next department termination station OR Dial for next station feature OR Dial for configuration mode 1 Dial 53 STATION FEATURES 2 Dial 20 AUDIBLE MONITOR 3 Dial 1 for no audible monitoring NONE 4 Dial 2 for direct ring monitoring DIRECT RING 5 Dial 3 for delayed ring monitoring DELAYED RING 6 Select stations for programming Station 10 57 Dial 10 57 7 Dial next monitoring condition OR Dial for next station feature OR Dial for configuration mode REFERENCE RECORD Press SPKR to end 580 99 INI ue1sAS Press ITCM 7 46 for base level FEATURE DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY REFEREN all Forward On Busy Ring No 1 Dial 53 STATION FEATURES PORT ENTRY Answer RNA Call forwarding of busy 2 Dial 21 CALL FWD RNA and ring no answer calls to a particular 13 Dial O 9 for 0 9 rings before forwarding Station can be automatic As such it RING X Sends those calls to any idle station 4 Select stations for which calls will be associated either by intercom hunt group forwarded after selected number of rings or by department with the called station Station 10 57 Dial 10 57 se this jest calls 5 Dial additional station ring assigments Cycle rapidly through such associated OR statio
96. 100 10 4 DIGITECH A11 REV OR HIGHER PROGRAMMING 5 OVERLAY Al2 A13 B4 66 083 System Operation 5 SYSTEMOPERATINGPROCEDURES SECTION 1 STATION OPERATION ANSWERING CALLS ANSWERING OUTSIDE CALLS If the ringing line appears at your telephone Press line button of ringing line line button with flashing light Lift handset NOTE If a prime line is assigned and is ringing or if ringing line preference is enabled pressing the line button of the ringing line is nut necessary ANSWERING INTERCOM CALLS To answer a voice call Speak toward the telephone Lii handset if privacy is desired NOTE Voice calling can be blocked See the discussion titled Voice Announce Blocking for details To answer a tone call Lift handset to talk To respond in a non verbal manner Press preprogrammed response message programmable button to cause a set message to appear in display of announcing station if it is an LCD speakerphone This action also disconnects the announcing station CALL PICKUP ANSWERING DIRECT To answer a call that Is ringing at another telephone Lii handset Press ITCM Dial 4 Dial extension number of ringing telephone GROUP To answer a call that Isringing at anystationin your pick up group Lii handset Press ITCM Dial 4 STATION MONITORING With station monitoring enabled a call ringing at a monitore
97. 14 Enter Y to prompt Change Deletes All Verify Account Codes Are you sure you want to do this Y N Enter account code length to verify 3 16 digits this number must be less than or equal 10 maximum account code length set emergency numbers which will not require account codes for dialing Enter 1 5 If there are already three emergency numbers stored system will respond Table Full in which case you will need to clear emergency numbers before entering a new number see below Type in the emergency number 1 12 digits clear previously stored emergency numbers Enter 1 6 If there are no emergency numbers already stored system will respond Table 15 Empty Type in the emergency number to be cleared 1 12 digits DigiTech System Software Enhancements TAB 099 FEATURE BENEFITS Account VDT COS PROGRAMMING cont Codes cont To display a list of stored emergency numbers Enter 1 7 if there are no emergency numbers already stored the system will respond Table is Empty To return to the previous menu during programming Enter 18 To print out all information pertaining to account code programming Enter COS programming Enter 1 for System COS Enter 6 for COS Data Printout Enter 7 for Toll Restriction Data Printout the system will print the status of the following parameters Verified Non Verified Account Code Length Verified Account Code Length Accoun
98. 14 5 16 7 1819 0 RINGS 190 Incoming Ring Continued 2150 Ass st Statlon When extension lumber dialing is not completed within programmed dial time limit the call s routed to the DISD assist station Dial then assign line pork to ring number Line port 1 14 Dial 01 14 or Press Line port 15 16 Dial 15 16 or Press B2 Line port 17 24 Dial 17 24 OR Press HOLD then press Al A8 Press and repeat steps 2 and 3 for further DISD ring assignment OR Press 3k 3 for configuration mode Dial 46 DISD ASSIST Choose operating mode to be programmed Dial or press normal mode OR Dial 2 or press 2 night transfer of ringing mode DISD ASSIST NITE Select assist station Dial 00 for no station line drops after timeout OR Dial IO 67 to select DISD assist station LED On lines assigned to assist station Dial then assign line ports to assist station Line port 1 14 Dial 01 14 or Press Al Line port 15 16 Dial 15 16 or Press B1 B2 Line port 17 24 Dial 17 24 OR Press HOLD then press Al 8 Press and repeat steps 2 and 3 for further assist station programming OR Press for configuration mode DISD ASSIST DAY X Press SPKR to end ueis s 80 99 INI ANALOGTERMINALINTERFACE he Analog Terminal Interface device is a
99. 14 on the next page available at two modular jacks When facing the jack openings lines 1 and 2 are provided by the jack on Th faul j f th li B MPH eae or Me pangad Mies the right and lines 3 and 4 are provided by the jack on stations begin with the next higher line or station port number from that provided by the host base unit The the left Line connections are detailed in Table 3 5 numbering continues sequentially from top module to below bottom module if two modules are installed For The station connections are available at a 50 pin example The defaulted 8 line 16 station base unit connector Table 3 6 detail these station connections Table 3 5 Line Connections 408 Expansion Module INE JACK PIN CONNECTION TELEPHONE NUMBER Line 2M EON 2 2 2 e 53 3 4 5 ___ 1j 6 NoConnection ___ J 1 Noc a _ 3 ___ a be fe 5 E Line 4M TIP Line 3M TIP Line 3M RING 3 23 Installation IMI 66 083 4 LINE amp STATION BASE UNIT 24 PORT SYSTEM amp LINES AND 16 STATIONS BASE UNIT PLUS ONE EXPANSION MODULE 36 SYSTEM 12 LINES AND PI STATIONS BASE UNIT PLUS ONE EXPANSION MODULE amp LINE I amp STATION BASE UNIT 48 PORT SYSTEM 16 LINES AND 32 STATIONS BASE UNIT PLUS TWO EXPENSION MODULES naossngs ODBDD oo
100. 4 66 083 Line Connections 3 5 3 6 3 12 Line Connections 408 Expansion Module 3 23 Line COS Menu Selections 4 88 Line Default 4 4 Line Disable i rm sce 4 14 Line Group Access les sese Hoan 5 2 Line Group Button 4 47 Line Group Queue Button 4 48 bine sau Re Rees 2 12 4 16 Line Monitoring 5 6 Line oss a Vane 4 15 ouo ere 2 12 Line Selects Lights nn tah 5 25 Line To Line Port Reassignment 4 19 Location Of Keys On Telephone Faceplate 449 M Main Menu Selections 4 87 aiftenance eue qui 6 1 aking er ska che 5 2 anal Hold 2 12 5 4 anual Scope 2 RR i 2 apping ic ek eee ae ke 4 44 aster leat 4 3 eet Me Answer Page 2 12 5 7 emory Retention Without Batteries 0 2 12 enu Descriptions 4 87 essage 4 26 essage 2 12 essage Waiting Control 5 5 essage Waiting 10402 5 26 554010090 ihe Sv arid 5 5 essaging LCD
101. 4 to clear the entire system System and speed dial numbers returns to normal operation mode automatically 580 99 INI Ul9 SAS dd SYSTEM DEFAULTS e Mark the desired selections in the charts to record programming needs e Dial the feature code and then dial the selection code or press the programming button to program the selection NOTE A current program setting is indicated by a lighted LE D next to the programming button for that selection When a toggle on off action is provided by a sing e button the lighted LED indicates an active feature FEATURE DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY REFERENCE RECORD Base Level The first step in any programming sequence is to enter the base level Once in this mode any desired configuration can be set System Default The system configuration features can be defaulted to factory settings These values will provide satisfactory system performance in a broad range of site applications Line Default The line configuration features can be defaulted to factory settings These values will provide satisfactory system performance in a broad range of site applications Statlon Default The station configuration features can be defaulted to factory settings These values will provide satisfactory system performance in a broad range of site applications Press Dial 746 CONFIG MODE Dial 10 SYSTEM DEFAULT Press to defaul
102. 44 data port B on station connector block SIG PORT A PORT B TD TERMINAL 37 TERMINAL 41 RD TERMINAL 38 TERMINAL 42 CTS TERMINAL 39 TERMINAL 43 SG TERMINAL 40 TERMINAL 44 16 Line 32 Station Base Unit Q Special modular jacks are available as data ports SIG JACK CONN None CTS RD 3 20 E 5 03033N SY 391A30 01 3100H 2 303 WNOIS S12 539I A30 VIVO INOS 72 JO H3H113 LY SW310N 32NVISIQ SAINVISIO 530071 1333 008 01 QALIWI ATWOIIdAL LOA HO H3lNIHd 1 18 2 1N3MdInb3 NONNOD 391510 I SUNG Y1YG IYOldAL f 2 95 vivi ae 77 NM 7 LIN NOLIVIS 91 LINN S5VE_NOLLVLS 8 121041 721 6 e1nD14 SLHOd VIVO XOCH YOLIGNNOD NOTIVIS Qooo 51 NOI LO3NNO2 ON SXOYr 30 1 12 89 2 95 mw v 1404 8 1 04 Viva 5 5 LINN 3Sv8 011 15 2 3N1 1 90 4404 VIVO NOV Hv INGOW H03 NMOHS 1 01 WoIldAL TIYNINYAL 000006900006066 IMI 66 083 32vau3iN Viva TWOIdAL 1009 Vivo 5 OL 33v 3
103. 57 code to same zone or to program next zone Le 10 Dial for next SMDA feature OR Dial for configuration mode Area Code Band Table Long Distance 1 Dial 75 SMDA PROGRAMMING Calls Long distance calls that do not Dial 0110 program match entries in zone band tables an costing bands COSTING BANDS E matched against seven different area Dial 2 to program E code band tables Program the cost area code bands AREA CODE BANDS values for area code band tables in call Dial 0 if no band is rate tables 11 17 5 Dial 1 7 for bands 1 7 BAND X Dial 200 999 to as gn area code Dial and repeat step 8 for additional code Dial and repeat steps 3 6 to program next band Dial for next SMDA feature OR Dial for configuration mode Press SPKR to end 80 99 INI WAISAS 07 Press 7 4 6 for base level 2 Sa Call Costing Tables Local And Long 1 Dial 76 CALL COST CALL COSTING RECORDING TABLES Distance Calls Local calls and long 2 Dial table number 01 33 SHOWN ON NEXT PAGES distance calls that do not match entries ir CALL COST TBL XX any exception table office code band 3 Dial 1 to enter matching digits EXAMPLE TABLE zone call band table or area code cua o table are matched against entries ir N
104. 7 Dial when all station ports are selected OR Dial for next station line feature OR Dial for configuration mode 530 99 STATION LINE RECORD ON PAGE 4 40 EFAULT z NONE ASSIGNED Wa SAS Press SPKR to 66 083 System Programming STATION LINE CONFIGURATION RECORD Write applicable port numbers for each station feature 92u919j91g eur pejueg jo Bubuy woa l b t Press ITCM 7 46 for base level EATURE DESCRIPTION ENTRY CODE AND PROMPTING DISPLA REFERENCE RECORD Jon Square System Every SEE CHART ON PAGE 4 49 buttons at each digital tations can be assigned individually mapped to select any line assigned to hat station or to provide other functions These buttons can be assigned as direct station select DSS buttons to provide access to system stations or issigned as idle to provide autodial duttons for station the user Idle buttons 31 B2 and B3 or A14 A15 and A16 serve as dynamic line buttons These duttons allow the system to temporarily assign a line appearance to a station vhich normally does not have that line assigned to it That line will appear at a dynamic line button While the line is in appearance there any normal call Yand
105. 7 4 Press SPKR to end AUTOMATIC ATTENDANT Optlon With the automatic attendant feature the ExecuMail system automatically answers any line that is ringing at a voice mail port As a default the system automatically enables ringing line preference for any port the programmer identifies as voice mail ports The programmer must choose a ringing assignment for the lines assigned to the voice mail port before the ExecuMail system can provide the automatic attendant feature To program this feature press 7 4 6 then do the following steps Direct Ringing 1 Dial 64 STALINE CONFIG 2 Dial 1 DIRECT RING 3 Select line ports for direct ringing line port 1 14 Dial 01 140rpressAl A14 line port 15 16 Dial 15 16 or press B1 B2 line port 17 24 Dial 17 24 press HOLD then press Al 4 Dial when all line ports are selected Continued on next FEATURE Support for ExecuMall volce processing system continued 091 5 Select station ports to be programmed station 1 1 57 dial 11 57 6 Dial when all station ports are selected 7 Dial for next station line ringing assignment or press SPKR to end Delayed Ringing 1 Dial 54 STALINE CONFIG 2 Dial 2 DELAY RING 3 Select line ports for delayed ringing line port 1 14 Dial 01 14 or press A14 s line port 15 16 Dial 15 16 or press B1 B2 line port
106. ABLE 1 Deny TABLE 2 Allow 11 1 1800 2 978 2 911 3 411 3 4 These values will provide satisfactory System performance in a broad range of site applications REFERENCE RECORD Press SPKR to end 280 99 IWI uiels g 746 for base level EATURE DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY REFERENCE RECORD oll Table Entry 1 Dial 71 TOLL TABLE TOLL RECORD iNcLUDbED AT END 2 Dial 01 16 or Press A14 B1 B2 for toll table 1 16 XXXXX TABLE Y Dial 5 or Press Al to establish an allow toll table LED on allow ALLOW TABLE Y OR Dial 6 or Press 2 to establish a deny toll table A2 LED on deny DENY TABLE Y Dial 1 4 or Press 8 A9 A10 for entry number 1 4 Dial clear current entry Dial keypad digits 0 9 to enter numbers XXXXXX Dial for next entry and repeat steps 4 6 until all table restrictions are entered Dial for next table and repeat steps 2 7 until all tables are entered Dial 3k for configuration mode Rsslgn Toll Table To Line 1 Dial 72 ASSIGN TOLL LINE 2 Dial 01 16 or Press Al A14 B1 B2 for toll table 1 16 3 Dial to finish entry and display lines 4 Select line ports Line port 1 1 8 Dial 01 14 or Press Al Al 4 Line port 15 16 Dial 15 16 or Press B1 B2 Line port 17 24
107. BUTTONS Through class of service programming certain idle line buttons can be arranged to serve as dynamic line buttons This feature allows the system to temporarily assign a line to a station that normally does not have the line assigned to it and have that line appear on a dynamic line button While the call is appearing on the dynamic line button LED on any normal call handling 2 9 Of System Features IMI66 083 operations can be performed Station class of service programming allows certain buttons to be programmed as dynamic line buttons END TO END SIGNALLING ON INTERCOM After an intercom call has been established the system can continue to send dialing signals DTMF tones through the intercom path This feature can be performed from every station in the system and is used by peripherals such as voice mail equipment END TO END SIGNALLING ON LINES After an outside call has been established the system can continue to send dialing signals DTMF tones through the telco network and have them received at the distant end for inward call completion bank by phone etc This conventional off hook dialing feature can be performed from every station in the system EXCLUSIVE HOLD Exclusive hold prohibits a held call from being retrieved by any other station The exclusive hold condition also links the held call to the timed hold recall timeout feature After timeout audible and visual signalling will occur an
108. COMDIAL DIGIT ECH Digital Telephone System System Manual 010 004 12 66 083 01 1 91 An TABLE OF CONTENTS CHAPTER 1 SYSTEM OVERVIEW SECTION 1 INTRODUCTION SECTION 2 PUBLICATIONS Manual ERE RI ECT Related PubliGations De sos eon E RO doe ROr x wo SECTION 3 HARDWARE SUMMARY Common Equipment Description Station Description A ri devi dud Gadde AEA EAN Tete bei sd SECTION 4 GENERAL SPECIFICATIONS CHAPTER 2 DESCRIPTION OF SYSTEMFEATURES Abandoned Release r i suom Rmo cec ce Rm ECKE ER RE SM e Y do Access Denied e Ren x ours X o nec XS x Ye Account Code Button iis uS REA bg UE osos der ed eee d bes Account Codes Positive Verification All Call Paging AB eS cose Ga aa ete ee eS Area PagingInt riace qe qus te ewe eae ASSiSt BUON curd NIRE tO ces cde ot Automatic Call Back
109. CT CODE X Dial for next SMDA feature Account Code Display As a feature for users of LCD speakerphones aremindei 2 message can be programmed 10 appear onthe station display to promptthe user to enter an account code duringincominr and or outgoing calls The message display time is programmable OR Dial for configuration mode Dial 75 SMDA PROGRAMMING Dial 10 DISPLAY TIME XX Dial 01 20 to display time in seconds DISPLAY TIME YY Dial for next SMDA feature Dial 11 to program message disable on incoming calls XXXXXXX INCOMING PressAlto toggle between enable and disable LED On Enabled OR Dial 1 to enable ENABLE INCOMING AI LED on Dial 2 to disable DISABLE INCOMING Dial for next SMDA feature Dial 12 to program message disable on outgoing calls XXXXXXX OUTGOING PressAlto toggle between enable and disable LED On Enabled OR Dial 1 to enable ENABLE OUTGOING AI LED On Dial 2 to disable DISABLE OUTGOING Dial for next SMDA feature OR Dialxexforconfiguration mode IVING CA NAR DEFAULT BOTH DISPLAYS ENABLED FOR 5 SEC Press SPKR to end 04121001 80 99 IWI PressiTCM 7 4 base Ever EATURE DESCRIPTION MR ODE AND PROMPTING DISPLA REFERENCE RECORD itatlon Message Detall Accounting SMDA Printout Call cost reports wod
110. DO NOT DISTURB INHIBI station can be set to a DND condition 2 Press Al to toggle between Enable and disable which cannot be overridden by a LED On Enable ake ENABLED caller unless calling station is OR programmed for DND override The Dial 1 to Enable OND ENABLED DND feature can be disabled by this Al LED ON programming Dial 2 to Disable DND DISABLED NOTE Also program a button as the DND button See page 4 44 3 Dial for configuration mode Press SPKR to end 80 99 INI Press ITCM 7 4 6 for base level EATURE DESCRIPTION DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY REFERENCE RECORD 3tatlon Monitoring The DSS BLF at Dial 20 MONITOR i station provides idle busy and line Press Al to toggle between enable and disable Cg uon inging status of monitored stations If LED On Enable he flashing BLF lights associated with DEFAULT DISABLED fisual ring indication are deemed Dial 1 to Enable MONITOR ENABLED distracting this visual indication can Al LED ON disabled system wide Dial 2 to Disable MONITOR DISABLED Dial for configuration mode Call Park Recall Time A call that is Dial 22 RECALL X CALL PARK RECAL left in a parking orbit for a Select recall time 1 1213 516 programmed length of time Program button LED On lt Selected Time automatica
111. Dial 17 24 OR Press HOLD then press Al Dial to clear current ID Dial ID number 8 digit maximum Dial for further ID assignment OR Dial for configuration mode Press SPKR to end 530 99 INI DULUWIEIDOY Press 7 4 6 for base level EATURE DESCRIPTION oice Mall Transfer on Busy When xecuMail is included with the system a busy station may need to be alerted if he ExecuMail system is attempting a transfer to it instead of having the automatically routed to a voice mail This program feature allows station usually the attendant station to programmed for this option Thru Dlaling ATh Connect external telephony equipment to a station port through the Analog Terminal Interface ATI device With this programming feature enabled DTMF signalling tones generated by the external equipment pass through the ATI device the common equipment and any line connection This feature is automatically enabled when the ATI device is connected to the station port It is used by connected equipment such as the ExecuMail system or a model 2500 industry standard telephone Disable this feature for equipment such as rotary dial telephones ENTRY CODE AND PROMPTING DISPLAY Dial 53 STATION FEATURES Dial 31 VMAIL XFR ON BSY Select station ports to be programmed Station ports 10 57 Dial 10 57 Dial for next feature
112. Dial Time Limit When extension number dialing is not completed within the programmed dial time limit DISD is routed to the assist station if one is programmed otherwise the line is dropped DISD Incoming Rings The number of rings which occurs on a DISD line before it is answered is programmable Setting a large number of rings allows time for a call to be serviced in a regular manner by stations that have line appearance for the DISD line if such action is desired Dial 44 DISD DIAL TIME X Press program button to select dial time limit Dial 1 or press 6 sec Dial 2 or press A2 lt 9 sec e Dial 3 or press 12 sec Dial 4 or press A4 15 sec 3 Press for configuration mode Dial 45 DISD RINGS Press program button to choose operating mode Dial 1 or press Al normal mode Dial 2 or press A2 night transfer of ringing mode DISD RNGS NITE X DISD RINGS DAY X Select rings to occur before line is answered Dial 0 for no rings This disables DISD for line OR Dial 1 9 rings 1 9 LED On lines assigned to number of rings Continued ENTRY CODE AND PROMPTING DISPLAY REFERENCE RECORD Press Dial 746 Hee DEFAULT a 12 SEC 80 99 INI UUIGIUJEJDOJg A Press 746 for base level EATURE DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY REFERENCE RECORD D INCOMING RINGS _ oli 3
113. E CONFIGURATION A system can be programmed to be square or non square as desired In a square system the line 1 buttons of all telephone stations select line 1 the line 2 buttons select line 2 etc In a non square system each line select button at every station may be assigned individually to select any line Button mapping for line appearance can be performed on each station using the station class of service programming STATION BY STATION PRIVACY See the discussion titled Automatic Privacy STATION MESSAGE DETAIL ACCOUNTING SMDA See the discussion titled Call Costing and SMDA Reporting STATION MESSAGE DETAIL RECORDING SMDR The SMDR feature generates a call record for printing as soon as the record is collected by the system The call record is presented at W 232 level as ASCII transmit data in 80 column format at the data port available for that purpose Refer to the discussion titled Costing and SMDA Reporting STATION MONITORING WITH DSS CALL PICKUP The busy lamp field BLF of a station can provide visual indication of the idle busy and ringing status of monitored stations Audible indication of direct and delayed ringing can also be provided if visual ring indication is enabled A one button pickup of a ringing call at a monitored station can be made at the monitoring station by pressing the direct station selection DSS button associated with the ringing station The flashing BLF light
114. ERENCE BUTTON A fixed button is provided that gives quick easy transferring and conferencing UNANSWERED CALL TRANSFER RECALL TIMING A transferred call that is unanswered after a pre programmed length of time will return to the station that transferred ft The system will return the call to both attendant stations when the tandem attendant feature is enabled When LCD speakerphones are employed the display will show the station number or name as well as the line number that is being recalled The system class of service programming determines the recall time for an unanswered call transfer Refer to the discussion tiled Tandem Attendant VOICE ANNOUNCE BLOCKING This feature allows station users to block voice announced intercom signalling by pressing a programmable button programmed for that purpose The programmable button used to block voice signalling is enabled by station class of service programming VOICE MAIL TRANSFER ON BUSY When using ExecuMail a busy station may desire to be alerted if ExecuMail is attempting to transfer a call to that station This feature allows a station to be programmed for this option With this option when ExecuMail tries to transfer a call to a station that is busy on a outside or intercom call and the station has an available intercom line stations can be programmed to have a second intercom the intercom will ring subdued The call can be picked up by pressing the button of the ring
115. G ASSOCIATED CALL RATE TABLES 11 17 COST COST COMPUTED COMPUTED USING CAU USING ANY RATETABLEOF MATCHED LAST RESORT CALL RATE TABLE 1 TABLE 2 33 Figure4 2 CallCostingDiagram 4 67 89 7 FEATURE DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY REFERENCE RECORD 3ase Level The first step in any Press 7 46 yogrammingsequence is to enter the level Once in this mode any Jesiredconfigurationcanbeset xception Tables Calls are first 1 Dial 78 EXCEPTION TBL omparedto entries in the call cost 2 Dial 1 4for entry 1 4 ENTRYX sxceptiontables to determine if a match 3 Dial 1 to assign the call rate table So E eR ru anbe ALL COST 4 Dialo1 33forcall rate table number LA d tie 01 5 Dial x 8 Dial 2 to assign matching digits 7 clear currententry 8 Dial matching digits 16 max match anything 9 Dial for next entry and repeat steps 2 9 unti all entries are made 10 Dial for configuration mode Offlce Code Band Tables Local Calls 1 Dial 75 SMDA PROGRAMMING Calls that do not match exception tables Dial 01 to program are measured for the number of digits costing bands COSTING BANDS dialed Calls with numbersthatarehave 3 Dial 1 to program less thantO digits local calls are office code bands
116. Gheck 22 22 2222 n e oy Eo 3 31 Voltage Check PEE ad ama 09 31 General Check Pee usn aoe GR doe Be a he 3 31 18 ele me Rom RD Ya 3 31 SECTION 7 RULES AND REGULATIONS pub eee RUE eae E 3 32 CHAPTER 4 SYSTEM PROGRAMMING 4 1 SECTION 1GENERAL INFORMATION 4 Programming Overlays 4 1 SECTION 2 CLASS OF SERVICE PROGRAMMING 4 2 ata Sect GS no uh 4 3 System Detaults eoe eate adh Ge a 4 4 Systerm Gonfig rali n esee dre me pupa Gea beso er aeg 4 5 Ling C nfiguration o fede us Ve ose chew oh rnit Rd dnd 4 14 Station Configuration isi Aa tcn e ope err pee doy Se e ec ay ec 4 22 Direct Inward Station Dialing 4 53 Analog Terminal Interface 4 55 Toll Restriction Table Configuration 4 58 Data Printer Service ease e
117. HAR I i NIN Q e LO e o 9 i STATION CONFIGURATION lark the desired selections in the charts to record programming needs Make copies of the pages to provide additional records if needed Mditional records may be needed when add on expansion modules are employed to extend the station capacity of a base unit Dial the feature and then dial the selection code or press the programming button to program the selection NOTE A current program setting is indicated by a lighted LED next to the programming button for that selection When a toggle on off action is provided by sing e button the lighted LED indicates an active feature When programming without console repeat the procedure to disable fealure at a keypad selected station Station port selection is made by dialing a selection number on the keypad per the following reference chart STA KEYPAD BUTTONS 10 57 10 57 FEATURE DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY REFERENCE RECORD Base Level The first step In any Press Dial 746 programming sequence is to enter the base level Once in this mode any desired configuration can be set Statlon Default The station 1 Dial 50 STATION DEFAULT configuration features described in the 2 Dial 00 to default station ports system wide following procedures can be defaulted to OR a standard set of values These values 3 Select station po
118. ION A plug in module is required with the common equipment base unit to provide the following functions Operating System Software Control Default Functional Program Call Cost Storage For System Collected Records Installing the software cartridge provides the operating system software control of the digital telephone system All class of service data that is programmed into the system is stored in the common equipment memory and not in the software cartridge therefore no current class of service programming is lost if the software cartridge is replaced Call cost records however are stored in the software cartridge If a new software cartridge is exchanged for the one currently installed in the common equipment cabinet all call cost records that are stored in the installed cartridge are lost Because of this be sure to obtain a print out of all call cost records and then delete them from memory before exchanging a new cartridge for the currently installed one INSTALLATION The software cartridge plugs into the common equipment base unit housing as shown in Figure 3 16 CAUTION To avoid any chance of electrostatic discharge damage to the software cartridge avoid touching the connector with your fingers while handling it Be sure to disconnect the AC power to the base unit also disconnect battery backup power if it Is connected before installing or removing a software cartridge To install a cartridge
119. M 7 4 6 for base level EATURE DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY REFERENCE RECORD MARK STATION LINE RECORD ON PAGE 4 40 DEFAULT ORIG RESTRICTIONS zall Orlginatlon Denled The ability to calls on certain lines can be denied to individual stations The ability answer incoming calls on these lines 5 still allowed Idle Line Preference With idle line reference enabled taking a station gt ff hook will automatically connect it to any assigned and idle line programmed this purpose 1 2 3 4 5 6 Dial 54 STA LINE CONFIG Dial 6 ORIGINATION DENY Select line ports Line port 1 14 Dial 01 14 or press Al a Line port 15 16 Dial 15 16 or press B1 B2 Line port 17 24 Dial 17 24 Press HOLD then press Al 8 Dial when all line ports are selected Select station ports to be programmed Station 10 57 Dial 10 57 Dial when all station ports are selected OR Dial 3 for next station line feature OR Dial for configuration mode Dial 64 STALINE CONFIG Dial 7 IDL E LINE PREF Select line ports Line port 14 Dial 01 14 or press Al Line port 15 16 Dial 15 16 or press B1 B2 Line port 17 24 Dial 17 24 OR Press HOLD then press Al A8 Dial when all line ports are selected Select station ports to be programmed Station 10 57 Dial 10 5
120. MKT 1 J Smith Station Message Detall Accounting SMDA Printout The attendant can command the system to print several different types of SMDA reports and to delete all stored SMDA records NOTE The departmental call distribution report reflects statistics based on current departmental station assignments Before c ass of service programming is used to reassign Stations to different departments it is a good practice to 1 print the departmental call report and any other desired SMDA reports 2 make any desired reassignements 3 delete all SMDA records Dial 06 STATION NAMES 2 Select station to be programmed XXXXXX Station 10 57 Dial 10 57 Dial to clear current station name Refer to Table 4 page 4 21 and compose station name 7 digits max Dial two digit codes necessary to enter new station name YYYYYYY Dial for next station and repeat steps 2 5 Dial for configuration mode Dial 07 SMDA REPORTS Choose report for printout Dial 1 for station STATION REPORT Dial 2 for trunk TRUNK REPORT Dial 3 for SMDA dept DEPT REPORT Dial 4 for cod amp ACCOUNT REPORT Dial 5 for auto AUTO REPORT Dial 6 for all records PRINT RECORDS Dial 7 to delete SMDA records DELETE RECORDS Dial 0 for DCD report DCD REPORT Dial 8 to obtain the number of free
121. Message Waiting ITCM 3 Ext Cancel From Idle 3 Ext HOLD Night Transfer ITCM 03 Attendant Station on ITCM x 03 T Personal Set Tone 1 4 ITCM 4 1 4 Ringing Tones Pulse Tone Switching __ ___ ___ 1 Programmed Buren Redial Programmed Buttoni Service Observing 03 Ext Speed Dial Sm 0 Redial Last Dialed Number C Voice Announce Bock 2 Block Unbbok 2 2 Zone Page Zonet 85 66 083 66 083 RINGER VOLUME CONTROL Each station has a ringer volume control Depending upon the model the ringer control is located on the front edge rear edge or bottom of the telephone Adjust the control lever to OFF LOW or HIGH volume as desired STATUS INDICATORS AND TONE SEQUENCES The following pages describe the light and ring patterns associated with system operation NOTE The values shown are typica They are provided for illustration purposes on y System Operatisn gt DISPLAY INTENSITY The intensity brightness and contrast of the liquid crystal display readout included on some digital telephones can be adjusted to a desired operating level at any time that the telephone is idle and on hook To adjust the display Intensity Press and hold the MUTE button until the desired intensity is achieved 5 21 66 083 System Ope
122. NAL GREEN 15 30 PATH RED NELLOWBLUE 16 SIGNAL GREEN BLUE YELLOW en Q AT ATE VIOLET 3 8 IM 66 083 66 083 Install Table 34a J1 Staion Connections 16 Line 32 Station Base Unit 25 PAIR CABLE CONNECTIONS 2 CONNECTIONS STA CONNECTIONS BN Du WHITE BLUE 26 1 SIGNAL GREEN 1 2 PATH 2 9 SIGNAL GREEN ORANGE WHITE 4 PATH RED WHITE GREEN 74 16 PATH aoa SIGNAL GREEN RED ORANGE ORANGE RED Fs i PATH RED E 34 17 SIGNAL GREEN MEE LBROWN RED 735 19 SIGNAL GREEN BLACK BLUE 11 36 21 i SIGNAL GREEN 20 BLUE BLACK t 11 122 PATH RED BLACK ORANGE 37 23 SIGNAL GREEN ORANGE BLACK 12 24 PATH RED 38 25 SIGNAL GREEN 13 26 PATH RED 39 27 SIGNAL GREEN FEROWWLACK aa 128 RED 40 29 SIGNAL GREEN SLATE BLACK __ BLUE YELLOW ___ 18 36 44 37 19 38 45 99 20 40 46 41 SPARE 21 42 _ PORTS EET MEER E 48 45 CEE denen BROWN VIOLET HEMOS 25 don Table 3 46 J2 Statlon Connections 16 Line 32 Station Base Unit STA CONNECTIONS PA eris Pam Mi 5 LOCATON WHITE BLUE 1 I GREEN BLUE WHITE 2 PATH
123. ND VALID ACCOUNT CODES Account Code Length defines the number of digits that a user must enter before the system accept the code Account code length can range from 3 to 16 digits but may never be set lower than the current Verified Account Code Length Verified Account Code Length defines the number of digits that will be verified before a verified account code will be accepted As well Verified Account Code Length defines the number of 2 099 FEATURE Jes cont DigiTech System Software Enhancements BENEFITS valid account codes that can be stored as shown in the following table Be aware that when you change the Verified Account Code Length the list of Valid Account Codes is emptied ACCOUNT CODE MESSAGE DISPLAY TIME When account codes are enabled LCD telephones will prompt users with an account code message which is cleared at the end of the programmable display time If the account codes are forced and the call is outgoing then the line is dropped at the end of the display time if a valid account code is not entered Valid range for the display time is 1 to 20 seconds If display duration is ever set for zero seconds time out for account code entry prior to the line being dropped defaults to 5 seconds ACCOUNT CODES AND EMERGENCY NUMBERS When the Forced Account Codes feature is enabled emergency numbers may be dialed without account code entry You may define up to three programmable em
124. NED oR gt 1 Dial 53 STATION FEATURES 2 Dial 12 ITCM AUTO HOLD 3 Select station ports to be programmed Station 10 57 Dial 10 57 4 Dial for next station feature OR Dial 3k for configuration mode Press SPKR to end CI Press 7 4 6 for base level EATURE DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY REFERENCE RECORD ieadset Interface A station port can be 1 Dial 53 STATION FEATURES Xnabled to allow headset operation 2 Dial 13 HEADSET MODE 3 Select station ports to be programmed Station 10 57 Dial 10 57 4 Dial for next station feature OR Dial for configuration mode Personal Ringing Tones A station can 1 Dial 53 STATION FEATURES programmed to ring in one of four 2 Dial 14 RINGING TONE distinctive tones 3 Select ringing tone 1 666 571Hz 16 Hz warble Dial 1 for tone 1 RINGING TONE 1 2 1000 800 Hz 18 Hz warble Dial 2 for tone 2 RINGING 2 3 666 571Hz 23 Hz warble Dial 3 for tone 3 RINGING TONE 3 4 1000 800 Hz 23 Hz warble Dial 4 for tone 4 RINGING TONE 4 4 Select station ports to be programmed Station 10 57 Dial 10 57 5 Dial for next ringing tone assignment OR Press for next station feature OR Press for configuration
125. NG TONE This feature allows a station user to choose one of four diierent ring tones to aid in distinguishing one ringing station from another POOLED LINE ACCESS GROUP LINE ACCESS Users can dial a special access code instead of pushing a line button to access one of up to four different groups of lines Lines are arranged into groups with the line class of service programming POWER FAILURE TRANSFER A power failure line connection is available for connecting industry standard telephones such as Comdial model 2500 The power fail telephone is automatically connected directly to a certain line whenever there is an AC power failure Normal origination and reception of calls on power fail station is possible during the power failure condition The power fail stations will automatically disconnect as soon as power is restored PRIME LINE AUTOMATIC If a station is programmed for prime line automatic the designated outside line intercom line or line group will be automatically selected when the handset is taken uon Of System Features IMI66 083 off hook Prime line pickup may be pre empted by preselecting another line before lifting the handset If the prime line is ringing it is automatically answered by lifting the handset Prime line automatic is assigned tO a station through station class of service programming PRIVACY DESIGNATED PROGRAMMABLE BUTTON Stations can be programmed to provide a privacy button If a line i
126. NOTE Before installing a software cartridge into a base unit be sure the product code matches the product code of the base unit i e place an 50408 cartridge into GO408 base unit place an 50816 cartridge into 2081 6 base unit and place an 51632 cartridge into G 1632 base unit 1 Orient the cartidge so that the connector end is toward the base unit opening and the removal notch located at the top rear of the cartridge is toward the front of the base unit 2 Insert the cartridge into the base unit cabinet with a steady gentle pressure until it seats into place Then press the cartridge into place firmly to fully mate the connections To remove a cartridge 1 Place the bit of a flat blade screwdriver into the removal notch Lift up on the cartridge with the screwdriver to un mate the connections 2 Slide the cartridge out of the base unit 3 27 1 66 083 Installation TYPICAL COMMON EQUIPMENT BASE UNIT SOFTWARE CARTRIDGE PUSH IN TO INSTALL TYPICAL COMMON EQUIPMENT BASE UNIT SOFTWARE CARTRIDGE LIFT OUT TO REMOVE Figure 3 16 Software Cartridge Installatlon and Removal 3 28 66 083 installtion SECTION 5 DATA COMMUNICATIONS WITH THE DIGITAL TELEPHONE SYSTEM Arrange both station to trunk station to station data communications through the system stations using a data device a modem and a data switch EQUIPMENT REQUIRED Any data device such
127. ON PROGRAMMABILITY OF FEATURES Most digital communication system features can be made available at programmable buttons by programming the specific access codes necessary for dialing the features Programmable features include those that can utilize lamp on off supervision 0 call park orbits All feature access codes can be stored except for those requiring TRANS CONF button action Continuous strings of digits can be stored including button presses up to the maximum amount of storable digits allowed in an autodial entry 16 HANDSFREE ANSWER INHIBIT The MUTE button on a station can be used to block all handsfree answerback response This arrangement will prevent a station user from monitoring another station site using the monitoring ability of the voice announce feature When the button is pressed all handsfree answerback is disabled thus inhibiting any off site monitoring The MNTR SPKR light will flash to indicate that this feature is active Also refer to the discussion titled Mute HOLD AND I USE INDICATIONS The light associated with a line button provides visual indication of the status of that line When a station user has a line in use or on hold at a station the light indication provided at that station is of a diierent flash rate than the indication provided at the other stations in the system No class of service programming is required Description Of System Feat IDLE LINE PREFERENCE
128. ON TABLE 1 ____ 218 2 o zs sis ss E S E IE E RE DE IS RENNE 4 TABLE ASSIGNMENT LINE STATIONS n ON VD OW DENY ENTRY NUMBER 16 MAXIMUM 2 4 12 vo 1418 VE Lg gd d TABLE ASSIGNMENT LINES STATIONS 7 ENTRY ENTRY NUMBER 16 MAXIMUM TABLE ASSIGNMENT LINES STATIONS TOLL RESTRICTION TABLE 8 TYPE ALLOW DENY ENTRY ENTRY NUMBER 16 MAXIMUM 66 083 System Programming Toll Restriction Programming Reference Tables continued OLL RESTRICTION TABLE 9 TYPE ALLOW DENY TABLE ASSIGNMENT LINES STATIONS TOLL RESTRICTION TABLE 10 ALLOW ENTRY ENTRY NUMBER 116 MAXIMUM TOLLRESTRICTIONTABLE 1 ALLOW ENTRY ENTRYNUMBER ISMAXMUM porn _ ENTRY NUMBER 4 7 12 13 1 5 1 LL TIT EE pps CEF m 5 TABLE ASSIGNMENT LINE FTOLERESTRICTIONTABLE 39 1 ALLOW DENY o
129. OTE Cal Cost Table 1 will not accept matching digits rate tables 2 10 and 29 33 and 4 Dial to clear previous digits ee E edo sosted accordingly Call rate tables are ea 7 __ also us d 5 Dial matching digits for costed number 32 max 9 RATE 12051 20 ini 11 TIER 2RATE the office code band tables zone call match anything digit XXXXXXXX Ha SURCHARGE band tables area code band tables and 6 Dial to end matching digits any calls that require special or 7 Dial 2 then dial 01 99 for Tier 1 time in extraordinary rates If a matching call tenths of minutes TIER 1 TIME XX rate table can not be found calls are 8 Dial X costed by call rate table 1 the table of 9 Dial 3 then dial 001 999 for Tier 1 rate in cents last resort for costing all calls TIER 1 RATE 10 Dial 11 Dial 4 then dial 001 999 for Tier 2 rate in cents TIER 2 RATE XXX Office code band tables z call rate tables 18 25 Zone band tables call rate tables 25 28 Area code band table 11 17 12 Dial NOTE Dialing 00 or a 000 as an entry 13 Dial 5 then dial 001 999 for surcharge rate in in steps 7 9 11 and 13 will clear the cents SURCHARGE XXX current entry for those steps 14 Dial to program next call cost table and repeat steps 2 14 until all tables are entered 15 Di
130. OW table 5 Press the button in place of a particular digit to condense a range of numbers into one entry The character is match anything digit and can be included in an entry in either a DENY table or an ALLOW table Example A If 357 377 387 and 397 dialing is to be prohibited list one entry of 3 7 on DENY table to cover them all Example B Since area codes typically have a 1 or a 0 as a middle digit prevent long distance calls to those area codes by entering 1 1 and 1 0 in an DENY table 8 Since it is important that emergency numbers never be restricted always create an allow table with entries of 911 and 1911 to override any DENY tables that have been created 7 f the system is installed behind a PBX include an access code as part of every table entry RC b FEATURE DESCRIPTION ENTRY oda AND PROMPTING DISPLAY Base Level The first step in any ITCM Dial 7 4 6 X is to enter the level Once in this mode any Jesiredconfiguration canbe set System Default Two toll restriction 1 Dial 70 DEFAULT TOLL ables are defaulted with 2 Press default toll tables dre programmedvalues and re assignedto the lines They need only to be assigned to the stations to put them into effect The defaulted tables sanbere programmedwithdifferent nformationusingthenormal 2rogramming procedure Thepreprogrammedvaluesareas follows T
131. RAMMED ce CONSOLE CONSOLE SPARE DUAL CONSOLE 32 BUTTON DSS BLF CONSOLE DD32X xx
132. SPLAY 2 m T m 2 m O m 2 m Q 2 Announce Blocking This feature f Dial 53 STATION FEATURES PORT ENTRY PORT ENTRY FORT ENTRY illows a station user to block voice 2 Dial 04 VOICE BLOCK uc Sud d innounced intercom signalling 3 Select station ports to be programmed 827118114112 Station 10 57 Dial 10 57 43 29 4s 4 Dial for next station feature 60 OR 4 Ho 35 57 0 ae dis 24 a ________ 53 ____ 23 ________ 55 24 40 56 125 Dial for configuration mode System Speed Dlal Toll Restriction t Dial 53 STATION FEATURES PORT ENTRY When this feature is enabled previously 2 Dial Q5 SYS SPD TOLL RST 0 programmed toll restriction tables that 3 Select station ports 10 be programmed 42 Joep l are assigned to a station are applied to Station 10 57 Dial 10 57 H3 191 151 system speed dial calls when they are 4 Dial sk for next station feature 14 30 ae made from the station OR 5 _____ 47 48 148 il DEFAULT a NOT ASSIGNED Press SPKR to end COV JJ m4 Press 7 4 6 for base level Message Walt Orlglnate A station that 1 Dial 53 PORT PORT ENTRY PORT ith thi Dial c
133. STATION OPERATION When a station is within a departmental group of stations the station user can place the station in either an off duty or a wrap up mode In either mode the station will refuse an outside or transferred call The call will then skip to the next station in the department To p ace station off duty mode press button Calls ring at another departmental station To retum to on duty mode press DND again To p ace station wrap up mode press SHIFT buttons Calls ring at another departmental station To return to on duty mode press SHIFT DND again STATION USER PROGRAMMING AUTODIAL PROGRAMMING Autodial numbers can be programmed at any programmable button locations that do not have a line assigned to them They can also be programmed as a secondary function at every DSS BLF memory location Typical autodial numbers are frequently dialed telephone numbers or extension numbers or frequently used host system or button system feature codes When programming an autodial number first decide over which line the call must be made Then determine the digits which normally have to be manually dialed to reach the called party or feature This line selection and digit sequence can be stored as an autodial for later one or two button access If line pre selection is not programmed the system will automatically pick the prime line assigned to the telephone if enabled or pick the last used line at that
134. Software version number identifies the software release version of the system C O S Programming 1 Line Type 2 Line Group Assignment reads Reserved if no hybrid strap is installed strap installed Line Dialing Mode Line Privacy Release Line Toll Restriction Table Assignments Line Abandoned Hold Release Time Set Up a Line Using a Model Line Assign Name to Line Assign Line to Department Exclusive Hold Voice Mail Line 1 0 D S D Assignments To Previous Menu LINE COS MENU SELECTIONS In each line COS menu selection after choosing the feature enter all line port numbers which are to be assigned to it Selection 1 type specifies the characteristics of the line port Disabled Auxiliary Configures port for installation of external paging amplifier CO PABX Typical line connection 66 083 Selection 2 Line group assignment assigns line to line groups will be reserved the hybrii strap is not installed Selection 3 Line dialing mode pulse or tone to match the connected line Selection 4 Line privacy release releases privacy on a line Selectlon 5 Line toll restriction table assignment Selection 6 Line abandoned hold release time Selection 7 Set up a line Using a model line provides a means of programming a group of lines to match the programming of a model line Selection 8 Assign name to line Selection 9 Assign
135. T This section describes the major features and benefits of this software enhancement including programming information FEATURE SMDA Reporting Through VDT Programming and Per Station SMDA BENEFIT A menu selection has been added so that SMDA reports can now be requested from VDT programming and can be sent to either port A or port B This feature can be used remotely to capture SMDA reports as well SMDA station reports can now be requested per station Note however that only one station report can be requested at a time The Class of Service programming requirements for SMDA reporting are 5 follows STATION 10 PROGRAMMING 1 Press 746 to enter COS programming 2 Dial 07 for SMDA reports 3 Dial 1 for station reports 4 station number and then press or press for all stations DigiTech System Software Enhancements TAB 099 FEATURE SMDA Reports cont SMDA Record Storage Capacity SMDA Reports with Caller ID Information Forced Account Code Option BENEFITS Enter COS programming 1 Enter 1 for System COS 2 Enter 8 for SMDA Programming 3 Enter 11 for SM DA Reports 4 Enter selection for desired report press 1 for Selected Station Reports press 2 for Station Reports press 3 for Account Reports press 4 for Line Reports press 5 for Departmental Reports press 6 for All Detail Records press 7 for Departmental Calling Distribution Reports press 8 to
136. TING 4 Dial for configuration mode To program for SMDR printout 1 Dial 77 2 Dial 2 SMDR PRINT XXX 3 Press Al to toggle between enable and disable AI LED On Enabled OR Dial 1 to enableprinting SMDR PRINT ON AI LED on Dial 2 to disable printing SMDR PRINT OFF 4 Dial for configuration mode ATION REPOR Raub Q REPOR 72 24 IN 2 HIN A a D DEFAULT NONE AS GND cosrnePonriNa ENABLED DISABLED ENABLED DISABLED PHINIO NAE DEFAULT NO COST REPORTED DEFAULT PRINTOUT ENABLED Press SPKR to end 9907797 INI Ql b ATTENDANT CONFIGURATION Mark the desired selections in the charts to record programming needs Dial the feature code and then dial the selection code or press the programming button to program the selection OTE A current program setting is indicated by a lighted LED next to fhe programming button for selection When a toggle on off action is provided by a single button the lighted LED indicates when the feature is active EATURE DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY REFERENCE RECORD 3ase Level The first step in any wogramming sequence is to enter the ase level Once in this mode ittendant programming Wormed system Clock The system clock naintains current date and time nformation This inf
137. TTON MAPPING button programmed as the call park orbit 2 Dial 12 ASSIGN CALL PK button will automatically park an active Select button to be programmed call in orbit Press A1 A14 B1 B8 Dial 1 9 for parking orbit 1 9 ASSIGN CALL PK X Select station ports to be programmed with ORBIT button Station 10 57 Dial 10 57 Dial for next call park orbit button assignment OR Dial for next button mapping feature OR Dial for configuration mode Press SPKR to end 5 580 99 INI 4 Press 7 46 for base level FEATURE DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY Line Group Button One button access 1 Dial 56 BUTTON MAPPING to a trunk group is provided by a button 2 Dial 13 ASSIGN LINE GRP programmed as the line group button 3 Select button to be programmed Press A1 A14 B1 B8 4 Dial 1 4 for line group 1 4 ASSIGN LINE GRP 5 Select station ports to be programmed with GROUP button Station 10 57 Dial 10 57 6 Dial for next line group button assignment OR Dial for next button mapping feature OR Dial for configuration mode Dial 56 BUTTON MAPPING 2 Dial 14 ASSIGN V A B 3 Select button to be programmed Press 1 A14 B1 B8 4 Select station ports to be programmed with BLOCK button Station 10 57 Dial 10 57 5 Dial for next voic
138. The ability to receive and originate all call paging at a station is enabled by station class of service programming Also see the discussion titled Zone Paging AREA PAGING INTERFACE Refer to the discussion titled External Paging Interface ASSIST BUTTON This feature allows a station user to program a button to be used for sending a message to an LCD speakerphone Once programmed the station user can press the ASSIST button at anytime and then press a DSS button to sound a tone burst at the called station and present a preprogrammed message in the station display A message can be sent while on a call without alerting the distant party This feature is useful for requesting assistance while engaging on a call For example a customer service representative could request assistance from a supervisor while talking to a problem caller The supervisor upon receiving the tone and noting the display message could perform an executive override or service observing action to join the call or monitor it AUTOMATIC CALLBACK If a busy tone is encountered after an intercom station is called a special code number can be dialed that will cause the system to automatically ring the calling and called stations when the called station becomes idle iption Of System Features No class of service programming is required to enable this feature AUTOMATIC DIALING The system supports up to 22 auto dial positions per station Autodial
139. UPS The ability of a station port to originate an amp or receive SOHVA calls can be arranged by class of service programming with the assignment of SOHVA calling groups to station ports This means that certain station ports can be arranged together for SOHVA calling between one another while other station ports in the system are excluded from this group Eight different SOHVA groups are provided by the System They are fixed into a variety of SOHVA receive originate configurations One SOHVA group can be assigned to each station port to allow or to deny SOHVA receive and or originate capability to By properly assigning SOHVA groups to station ports SOHVA paths between stations can be opened or Description Of System Feat blocked Thesystem is defaulted with no SOHV Agroups assigned When a station port does not have a SOHVA group assigned to can originate SOHVA Calls to any station port and receive SOHVA calis from any station port SOHVA groups are fixed by the system into the following configurations Example 1 Allow station port 10 to originate SOHVA messages to all stations in the system and allow those stations the ability to originate SOHVA messages to each other but not to station port 10 Assign group 1 to station port 10 and assign group 2 to all other station ports Example 2 Allow station ports 14 and 15 to receive and originate SOHVA calls between each other but deny both receive a
140. accurate volt ohm meter and a copy of this manual REPAIR SERVICE your common equipment cabinet or an individual station needs repair it may be returned to Comdial Comdial will at their option either repair the defective equipment or replace it with a remanufactured unit This repair will be done for a fixed charge For information on this charge please call or write to the address given below Comdiai P O Box 7266 Charlottesville VA 22906 Attention Repair Department Telephone 804 978 2400 1 800 877 4448 When returning equipment for repair pack it carefully to prevent damage Any damages during shipment will be the responsibility of the purchaser The equipment should be shipped freight or postage prepaid The shipping address is Comdiai 1180 Seminole Trail Charlottesville VA 22901 Attention Repair Department FUSE LOCATION The system is protected against short circuit damage by a slow blow fuse located on the right side of the common equipment cabinet Always replace the fuse with one of the same value and type otherwise equipment damage could result e 4 Line 8 Station Base Unit 1 250V Slow Blow 8 Line 16 Station Base Unit 250V Slow Blow e 1 B Line 32 Station Base Unit 250V Slow Blow WIRING Refer to Chapter 3 Sectlon 4 Checkout and Failure Isolation for instructions for testing the system wiring and components for possible failure STATION WALL MOUNTING No
141. al for configuration mode Press SPKR to end 580 99 INI LAST RESORT TABLE 80 99 INI uieis S 47 BJ OC fat Press ITCM 7 4 6 for base level ENTRY CODE AND PROMPTING DISPLAY REFERENCE RECORD JiscardDigits When the telephone 1 Dial 75 SMDA PROGRAMMING systemis installed behind a hostsystem 2 Dial 01 to program such as a PBX or CENTREX access costing bands COSTING BANDS ties must be dialed before obtaining ar 3 Dial 4 to program utsida line dial tone These access discard digits DISCARD DIGITS sodes should be removed Dial 1 6 to select entry 1 6 ENTRY X xostedso that they costed based on ust the actual telephone numbers dialed 5 Dial for no discard digits Jp to six different access codes entries oR EFAULT z NO DISCARD nithup to eight digits per entry can be Dial up to 6 discard digits DIGITS ASSIGNED 3rogrammed then dial 6 Dial and repeat steps 4 5 to program next discard digit entry 7 next SMDA feature OR Dial for configuration mode Dial Time Limit The amount of time tha 1 Dial 75 SMDA PROGRAMMING the system ignores for dialing purposes 1 2 Dial 02 to program dial time limit DEFAULT lt 0 SEC programmable Dialing time is DIAL TIME XXX
142. al 3 26 Speaker light 5 27 Speakerphone Operation 5 11 Speakerphone Support 2 16 Special Mounting Consideration 13 Speed Dialing 5 3 Square Non Square Configuration 2 16 Standard installaion Details 3 1 Station 10 Programming 2 5 Station By Station Privacy 2 16 Station Configuration 4 22 Station connections 3 5 3 7 3 8 3 9 3 10 3 13 Station Connections 406 Expansion Module 3 25 Station COS Menu Selections 4 89 Station Default station Deseription 13 Station Disable 4 62 Station Images 7 Station Message Detail Accounting 2 16 Station Message Detail Accounting Department Numbers 4 74 Station Message Detail Accounting Departments 4 32 Station Message Detail Accounting Printout 482 Station Message Detail Accounting Printout 4 77 5 17 Station Message Detail Accounting Records Delete By Attendant 4 8 Station Message Detail Accounting Reporting 4 74 Station Message Detail Accounting Reports can Costing 2 3 Station Message Detail Recording 2 16 Station Message Detail Reporting Printout 4 77 Station Message Detail Report Port
143. al station types Comdial Digital Multiline Telephone e Comdial Digital LCD Speakerphone 3 5 Installs Connections between the common equipment and the stations are typically via type 66 connector blocks which are cable connected to the common equipmert 50 pin male connector The connector block is in turn wired to modular jacks which the stations connect to through the line cord The maximum distance allowed from the common equipment to the stations is 1000 feet using 24 gauge twisted pair cable If spare conductors exist in the cables that are run between the 66M xx connector blocks and the station jacks it is a good practice to connect them to earth ground as a preventative measure against radio frequency and or interference Only one station should be connected to a station port Do not bridge two stations to a single modular jack Table 3 2 shows the station connection details Figure 3 5 illustrates typical station connections The extension number and all other programmable attributes of a station that are initially assigned to a particular port can be re assigned to a different port by programming action This feature allows adds moves and changes to be made without re locating the station wiring Refer to the automatic station relocation programming procedure found on page 4 10 and the station to station programming procedure found page 4 50 NOTE The station 10 to station port 10 assignm
144. all is answered ask for transfer to desired station If ringing stops and dial tone sounds again dial station extension number called station is id e confirmation tone is sounded and called station rings if called station does not answer within transfer recall timeout period call is returned to DISD dial tone If called station has call forward feature set forward station rings If called station is busy call is placed on hold and camped on at busy station camp on is not answered within transfer recall timeout period busy tone is given followed by DISD dial tone NOTE The system will return the caller to DISD dial tone two additional times and then drop the line If busy called station is part of hunt group DISD call is routed to idle station in hunt group if available otherwise call is camped on at dialed station Hunt group not followed in case of RNA If invalid extension number is dialed error tone is sounded before DISD dial tone is returned If mistake in dialing is made caller can dial for new DISD dial tone NOTE The system will return the caller to DISD dial tone two additional times and then the line extension number dialing is not completed within programmed dial time limit call is routed to DISD assist station if available otherwise line is dropped 66 083 ration Ringer Volume Control Volume Control Handset Programmable Buttons Speaker
145. aracters from the response line as they are being typed CONTROL Causes the current response line to be echoed for review CONTROL D Causes the current response line to be deleted CONTROL S Causes printing or display action stop e CONTROL 8 Causes the printing or display to resume There are two system acknowledgement messages to a response line COMMAND ACCEPTED Response accepted e COMMAND REJECTED Response not accepted The terminal bells also sounded 4 83 System Programmin IMI 66 083 PROCEDURE 1 Determine the system programming parameters and record them for future reference 2 Tum on the AC power to the system and the VDT 3 Press the RETURN ENTER key The system enters an approximate 20 second timeout cycle Step 4 must be performed within this timeout period or the programming sequence will be aborted 4 Type the password 3 7 4 6 and press RETURN ENTER The VDT will display the main programming menu The system enters an approximate 3 minute timeout cycle A selection or response must be entered within this timeout period otherwise the programming sequence is aborted 5 Execute the programming procedures by responding to the prompts listed in first the main menu and then in subsequent menus REMOTE PROGRAMMING The telephone system can be programmed remotely using the following equipment A VDT or a PC and appropriate software program
146. assign Ext no ASSIGN EXT NUM 3 Select station number EXT xxxx Station 10 57 Dialt0 57 4 Dial new ext number HT xxxx YYYY NO773 Extension number can be max of four digits If fess than four digits leading zeros must be dialed before number Example For ext no 15 dial 0015 5 Select next station number and assign ext no OR Dial for configuration mode 1 Dial 52 2 Dial 2 to assign access codes 10 depts DEPT CALLING 3 Dial 1 4 for dept 1 4 DEPTX YYYY 4 Dial new access code DEPT X YYYY 2222 NOTE New code can be max of four digits less than four digits leading zeros must be dialed before number Code cannot conflict with station extension numbers 5 Dial next department number and program access code OR Dial for next access code feature Dial for configuration mode ACCESS CODE 3 80 DEFAULT NOT AS GND Press SPKR to end 9977979 II UlelsAS gt Press ITCM 7 4 6 for base level FEATURE DESCRIPTION zNTRY CODE AND PROMPTING DISPLAY m T m 2 2 o 2 5 Eixecutlve Overrlde Selected stations Dial 53 STATION FEATURES PORT ENTRY PORT ENTRY PORT ENTRY i ie Dial 02 EXEC OVERRIDE 10 1 5 J an be provided with busy override This 2 Dial 02 11 lez atureallowsthestationto over
147. at the port that is logic paired with the port that the console occupies Install the second 32 button console at any station port and using COS programming assign it as a second console to the same station port that is paired with the first console The dual console should not be placed at station ports 10 or 11 DigiTech station ports are logic paired asfollows 10 11 26 27 42 43 12 13 28 29 44 45 14 15 30 31 46 47 Station ports are as follows 16 17 32 33 48 49 Potts 10 through 17 on 4 line station base unit 18 19 34 35 0 51 Potts 10 through 25 8 line 16 station base unit 20 21 36 37 52 53 Ports 10 through 47 on 16 line 32 station base unit 22 23 38 39 54 55 Ports 42 through 57 16 line 32 station base unit 24 25 40 41 56 57 with two 4 line g station expansion modules Continued on next page DigiTech Software Enhancement 080 FEATURE BENEFIT 1 Console Feature continued Typical DigiTech Telephone installed The first console the one installed at the logic paired port extends the autodial buttons of the paired telephone by 32 and provides DSS BLF coverage for station ports 10 through 41 Additionally the first console provides COS programming buttons CIO through C41 when needed Refer to the programming overlay that is included at the end of this publication The second console the one installed at the programmed station port provides DSS BLF coverage as follows O
148. ature is the ITCM light will 2 Dial 0 3 66 083 System Operation MUSIC ON HOLD Music that is provided to outside lines while they are on hold can be disabled and enabled by attendant action 1 Press ITCM 2 Dial 0 4 3 Press Al top left hand programmable button to toggle feature on and off Associated light will turn on when music on hold is provided and turn off when it is disabled OR Dial 1 to enable LED turns Dial 2 to disable Al LED turns off 4 Press MNTR SPKR to end LCD MESSAGING A message can be set at any station in the system to be displayed by any calling LCD speakerphone Two standard messages are provided at locations 1 and 2 by system default The attendant can create up to ten Custom messages or eight plus the default messages as needed If a non verbal response to an intercom call or to a secure off hook voice announce SOHVA is to be provided for station use one or more LCD messages can be stored as appropriate response messages 1 Press ITCM Dial 0 5 Dial 1 0 for message number Dial sto clear current message Refer to Table 5 1 and compose the message 16 digits maximum n STATION Stations can be assigned individual names or category names which will be displayed by a calling LCD speakerphone Typical names could be TECH SV SALES 1 J Smith etc 1 Press ITCM 2 Dial 06 3 Select station to
149. be programmed by dialing station port number 10 67 6 Dial all two digit codes necessary to enter the message 7 Dial and repeat steps 3 7 Examples For message I am busy Dial 34 43 12 24 64 12 25 85 76 96 For message Back Later Dial4 232456561222242655125324 843575 If default locations 1 and 2 have been cleared return to default messages as follows Dial 10 to obtain default message BACK Dial 20 to obtain default message CALL Press MNTR SPKR to end Make list of stored messages and location numbers to station users lt gt 4 Dial clear current name 5 Refer Table 5 1 and compose station name 7 digits maximum 6 Dial all two digit codes necessary for new station name Dial for next station and repeat steps 3 7 8 Press MNTR SPKR to end System Operation IMI 66 083 Table 5 1 Character Codes CODE CHAR CODE CHAR CODE 24 12 66 083 System Operation STATION MESSAGE DETAIL ACCOUNTING SMDA PRINTOUT The attendant can command the system to print several different types of reports and to delete all stored SMDA records 1 Press ITCM 2 Dial 07 3 Choose report to be printed Dial 1 for station report Dial 2 for line report Dial 3 for SMDA department report Dial 4 for account code Dial 5 for automatic reports Dial 6
150. bel button pU Ed PROGRAMMING SECURE OFF HOOK VOICE ANNOUNCE ORIGINATE BUTTON e Dial 0 9 to choose preprogrammed message See attendant for list of messages Press 1 OR Press desired programmable button e Dial to choose system provided message Dial 8 System message is ASSIST plus name extension number of station message Press MNTR SPKR to end Name or extension is automaticaly added by Label button System e one particular station must always receive message dial extension number of that station System Operation IMI 66 083 SECTION 2 ATTENDANT STATION OPERATION The attendant station provides additional operating features that are not available from other stations in the System SYSTEM CLOCK The system clock can be programmed to maintain 4 Dial two digits 01 12 for mo current date and time information This information is m Dial 1 81 f provided to the LCD speakerphone for display 5 we dts 1 Press 6 Dial two digits ied for hr 2 Dial 80 1 Dial two digits for min 3 Dial two digits 00 99 for yr SYSTEM SPEED PROGRAMMING A special system wide list of numbers can be Press buttons B1 B2 for lines 15 16 or dial 15 programmed for automatic dialing by all users 16 1 Press ITCM Press HOLD then press buttons Al for lines 17 24 or dial 17 24 e Dial 91 94 for
151. button are designated programmable buttons that can assigned by the station user DIAL 0 FOR SYSTEM Al I ENDANT The system attendant station station 10 is signalled whenever the digit 0 is dialed on the intercom line DIRECT DEPARTMENT CALLING WITH DEPARTMENTAL CALL DISTRIBUTION DCD Direct department calling has been enhanced with departmental call distribution DCD and provides a means by which outside lines can be assigned to one of four different departments Calls received on department lines and calls that are transferred to a department from within the system search for idle station in that department Department calls are distributed evenly throughout the department stations Description Of System Feat for answering with individual stations having the ability to be taken out of service as necessary Calls received on department lines and calls that are transferred to a department from within the system are placed in a queue for servicing New calls transferred calls and held calls are all assigned a time stamp by the system so that they will be serviced in the order of their arrival Up to four departments can be formed with up to 16 stations plus one overflow station allowed in each one A station can be assigned to more than one department if desired Since a station can be assigned to more than one department the attendant station can be added to serve as the overflow station for all departments if desired Se
152. buttons can store up to 16 digits plus an intercom or line selection Stored digits include 9 0 and A pause is stored at any point where the HOLD button is pressed and a hookflash is stored at any point where the TAP button is pressed Automatic dialing can be used to provide one button access to System features No class of service programming is required to enable autodialing Also refer to discussions titled Automatic Pause Insertion Station Speed Dial and Programmable DSS BLF AUTOMATIC HOLD FOR INTERCOM If the second intercom line is selected while a call is active on the first intercom line this feature causes the first intercom call to be automatically placed on hold Station class of service programming is required to enable this feature AUTOMATIC HOLD TRANSFER TO INTERCOM ANSWER HOLD If the intercom line is selected while an outside line is active this system feature causes the outside to be automatically placed on hold No class of service programming is required to enable this feature AUTOMATIC HOLD TRANSFER TO LINE This system feature is made available through programming to selected stations When enabled pressing any line button will cause an active line to automatically go on hold This feature allows a user to move from line to line without having to press the HOLD button to place any current calls on hold Station class of service programming is used to enable this feature at the desir
153. call ACCOUNT CODE OPERATION Account codes are assigned by SMDA class of service programming and are used by the system to identify calls by category or special grouping for SMDA call reporting purposes Enter an account code while on line either before an outgoing call is dialed after the distant party has hung up or during a call Account code entry is voluntary If it is not entered an outgoing call will still go through or an incoming one can still be completed To enter an account code first either dial the entry code or press an ACCOUNT CODE button if one is assigned by class of service programming After doing this dial the account code number OUTGOING CALL WITHOUT ACCOUNT CODE BUTTON e Select line Display on LCD speakerphone will prompt for account code entry if feature is active e Press 0 4 Line is automatically placed on hold e Dial account code Listen for dial tone If error tone sounds or error message shows on LCD check account code for validly and re enter correct code e Dial number to be called WITH ACCOUNT CODE BUTTON Select line Display on LCD speakerphone will prompt for account code entry if feature is active Press ACCOUNT CODE button Associated LED will flash while system awaits account code entry lt will turn off when account code is entered will also turn off after 10 seconds with no account code entry or if button is pressed a second time to void entry req
154. can join that particular tation whenever it is on the privacy elease line Access Denied Access to particular ines can be denied to certain stations A station user cannot select a denied line Dial 54 STALINE CONFIG Line port 1 14 Dial 01 140rpressAl A14 Line port 15 16 Dial 15 16 or press B1 B2 Line port 17 24 Dial 17 24 OR Press HOLD then press Al A6 Dial when all line ports are selected Select station ports to be programmed Station 10 57 Dial 10 57 Dial when all station ports are selected OR Dial for next station line feature OR Dial for configuration mode Dial 64 CONFIG Dial 5 ACCESS DENY Select line ports Line port 1 14 Dial 01 or press Line port 15 16 Dial 15 16 or press B1 B2 Line port 17 24 Dial 17 24 OR Press HOLD then press Al Dial when all line ports are selected Select station ports to be programmed Station 10 57 Dial 10 57 Dial when all station ports are selected OR Dial for next station line feature OR Dial for configuration mode MARK STATION LINE RECORD ON PAGE 4 40 T4 PRIVACY RELEASE DEFAULT ALL LINES PRIVATE gt Select line ports IN IDEFAULT NO ACCESS RESTRICTIONS Press SPKR to end 80 99 INI Press ITC
155. ce while idle or on a call e Press s button f extension number of assisting station is not programmed press DSS button for it If assisting station is idle tone burst sounds and message appears on display If it is busy message appears when it becomes idle STATION TO STATION MESSAGING If a station has BLF appearance at another station call back message indication can be left at that station To activate messaging Make intercom call and hear ring back tone Dial 7 BLF light at called station flutters To cancel messaging Press ITCM Dial 7 Dial extension number of station at which message call back indication was left To answer messaging Press DSS button associated with lighted BLF light VOICE ANNOUNCE BLOCKING To block voice calls Press ITCM Dial 2 Tounblockvolcecalls Press Dial 2 LINE MONITORING Toactivate while on a call Press MNTR SPKR Monitor light will turn on Hang up handset NOTE If a distant party places the call on hold the station user can monitor in a handsfree manner until the party returns and then lift the station handset to resume the call To cancel Lii handset to resume conversation R Press MNTR SPKR to disconnect Monitor light will turn off 66 083 System Operation RECALL FLASH FLASH PBX CENTREX and custom calling services may require this feature If a system has been
156. ceives a tone alerting them that they are making a SOHVA call Response to the announcement can be verbal or non verbal Verbal response is effected by pressing and holding the MUTE button and speaking into the handset Non verbal response is effected by pressing a pre programmed programmable button to send a message to be shown on the display of the announcing station if it is LCD speakerphone The announcing station is automatically disconnected after the message is delivered to it and displayed if an LCD speakerphone Stations that have the voice announce blocking feature turned on cannot receive SOHVA Station class of service programming is used to disable the SOHVA feature at a station port if desired SECURE OFF HOOK VOICE ANNOUNCE ORIGINATE BUTTON This feature allows a telephone user to program a button at their station that must be pressed to enable the delivery of a SOHVA call This SOHVA enabled button allows the caller after hearing a busy signal to decide whether the called party should be interrupted in SOHVA manner If they should the button can be pressed and SOHVA call completed This button along with SOHVA groups allows system users greater control of the callers that are allowed to make a SOHVA call and of the situations that SOHVA calls are allowed Refer to the discussions titled Secure Off Hook Voice Announce and Secure Off Hook Voice Announce Groups SECURE OFF HOOK VOICE ANNOUNCE SOHVA GRO
157. codes 445 and 456 lt also contains area code 412 with office code 508 Zone 2 contains area code 203 with office code 545 Zone 2 also contains area code 412 with office code 654 Zone 1 is costed at one rate and zone 2 is costed at another rate call made to 1 203 445 nnnn 1 203 456 nnnn 1 41 2 508 nnnn is costed at a different rate than call made 1 203 545 nnnn or 41 2 654 nnnn 99 4 AREA CODE BAND TABLE LONG DISTANCE CALLS Long distance calls that do not match entries in zone call band tables are matched against area code band tables Area code band tables are the third of for long distance calls Area code band tables 1 7 are associated with call rate costing tables 11 17 Use area code band tables to cost calls based upon the area code of the called number Assign any or all area codes nnn 200 999 one of seven different bands Group area codes into bands based on frequently called areas distance from the caller or any other desired category Example Assign area codes 703 and 804 to area code band table 1 Assign area code 415 to area code band table 7 Calls made to numbers such as 1 703 nnn nnnn 1 804 nnn nnnn are costed with values assigned to call rate table 11 calls made to numbers such as 1 41 5 nnn nnnn are costed with values assigned to call rate table 17 5 CALL RATE TABLES LOCAL AND LONG DISTANCE CALLS Local calls and long distance calls that do not match entries in any exception table
158. conflgured for flash Press to generate a timed flash signal RECALL This feature provides disconnect and dial tone recall If a system has been configured for recall Press to disconnect current call and receive new dial tone for another call NOTE A system can be configured for either flash or recall but not for both PAGING EXTERNAL PAGING Requires external paging unit Lift handset Press then dial 89 OR e Press programmable button programmed for paging access Make paging announcement and hang up ALL CALL AND ZONE PAGING To page Lii handset Press ITCM e Dial zone number 84 85 86 or 87 for all call Make announcement Hang up handset or wait on line for an answer MEET ME PAGE Answerback of Page To answer all call or zone page from any telephone Lii handset Press ITCM Dial 88 e Meet paging party on line for private conversation DO NOT DISTURB Toactivate sllencestatlon ringerand appear busy to Intercom calls Press programmable button pre programmed for this purpose Associated light will tum on NOTE The calling party will hear two quick tone bursts every 1 5 seconds feature cannot be overridden by the calling party To cancel Press programmable button again light will turn off Associated Through class of service programming a statlon can be allowed to override a do not disturb DND conditi
159. conversion is required to prepare a digital telephone to be hung on the wall Two keyhole shaped slots are available on the bottom housing which enable a digital telephone to be either mounted directly on a wall using two 10 panhead screws obtained locally or mount on a wall jack cover plate if mounted using wail jack cover plate an AT amp T type 6308 wail plate is recommended for best results 1 If 10 screws are used thread them into the wall within 1 8 inch of the surface Refer to Figure 6 for the spacing dimensions 2 Turn the telephone over and remove the plastic tab that is molded into the housing It is located at the lower right hand comer of the housing 3 Position the keyhole shaped holes in the bottom of the station over the 10 screws or the cover plate studs Slide the station down until a slight click is felt 4 Insert the plastic tab that was removed from the lower housing in step 2 into the handset cavity This tab provides a secure retention for the handset when it is hung up 5 To remove the station lift up to unsnap both screws or studs from the bottom housing and iii the station away from the wall Maintenance 66 083 Wall Plate Or 10 Screws NOTE AT amp T 630B Wall Plate is Recommended For Secure Mount 3 15 16 Figure 6 1 Station Wall Mounting Details 66 083 PUBLICATION INDEX A C Abandoned Hold Release
160. d accessories needed for proper installation and operation If backboard is required at the mounting location attach it securely to provide a stable mounting surface for the equipment Refer to Figure 3 1 for the locating dimensions required for the three mounting screws and mark their locations on the mounting surface Drill holes in the mounting surface of a proper size to accommodate the hardware being used If necessary prepare these holes with inserts anchors or other attachment devices as dictated by the type of mounting surface Insert the two top screws into the mounting surface and tighten them to within approximately of the surface Hang the cabinet on the top screws using the mounting holes located on the rear of the cabinet Note that these holes are elongated with an enlargement at one end This feature allows the cabinet to snap down on the screws to secure the mounting when the cabinet is hung on them 1 8 inch Insert a third screw through the mounting tab located on the lower edge of the cabinet and into the mounting surface and tighten it into place Place the individual telephone stations as desired and in keeping with accepted industry and off ice standards A telephone station can be wall mounted if necessary as they are desk wall reversible Refer to Chapter 6 Maintenance for instructions in preparing a desk wall reversible station for wall mounting 4uon 4 Line 8 Statio
161. d station can be answered at a monitoring station See flashing BLF light then press DSS button Light tums off and call is answered To return to call from hold or an unanswered transfer Press TAP button LINE ANSWER FROM ANY STATION When the attendant station has enabled the night transfer of ringing feature denoted by a fluttering ITCM light at stations 10 and 12 an outside call can be answered from any station in the system Hear ringing loud ringer night transfer station etc Lift handset Press ITCM Dial 80 Answer call SECURE OFF HOOK VOICE ANNOUNCE SOHVA While a station is off hook and busy on a call a secure off hook voice announcement SOHVA may be sounded through the handset receiver of the telephone if it is programmed to allow SOHVA To respond to a SOHVA announcement Hear tone alert and announcement in handset receiver Distant party cannot hear announcement Voice Response Press and hold MUTE button and reply by speaking into handset transmitter Distant party cannot hear response Press and release MUTE button to return to distant party Press preprogrammed response message programmable button to cause a set message to appear in display of announcing station if it is an LCD speakerphone This action also disconnect the announcing station System Operation 66083 MAKING CALLS OUTSIDE LINE CALLING Press line button to select line NOTE Selectin
162. d the exclusive hold condition will revert to a normal line hold condition EXCLUSIVE HOLD SYSTEM WIDE ENABLE DISABLE This feature allow systems that do not require exclusive hold capability to have it turned off system wide through programming System class of service programming is used to enable or disable exclusive hold EXECUTIVE ATTENDANT OVERRIDE This feature allows the user of a station upon encountering a busy signal at another station dial a code that will override the busy signal of a call sound a warning tone and allow access to the existing conversation This feature is enabled through station class of service programming EXTERNAL PAGING INTERFACE A dedicated paging port or a spare line port can be interfaced with an external paging amplifier The paging amplifier can then be dial accessed by stations in the system DTMF tones can be dialed through the line port to provide zone selection if provided by the external paging amplifier The dedicated paging does not support any talk back capability even if such a feature is provided by the external equipment The line class of service programming arranges a line port for external paging interface FEATURE INHIBIT A large array of individual features can be disabled system wide to provide a basic telephone system A basic telephone system is useful for installation environments where a large proportion of the stations are accessible to unauthorized use
163. direct ringing appearance at a station Immediate Line port 1 14 Dial 01 14 or press Al Al4 direct ringing can be assigned to some Line port 15 16 Dial 15 16 or press B1 B2 lines and delayed ringing to others Line port 17 24 py 24 NOTE Do not program direct ringing Press HOLD then press Al for lines that are assigned to 4 Dial when all line ports are selected n 5 Select station ports to be programmed calling Station 10 57 Dial 10 57 6 Dial when all station ports are selected OR Dial for next station line ringing assignment OR Dial for configuration mode Continued on next page Press SPKR to end UuluuulEJUOJc 80 99 IWI ontinued light Transfer of ringing ittendant can place the system into the light transfer of ringing mode of iperation While in this mode of iperation special line station ringing issignments are active These issignments are programmed per this yrocedure VOTE Also refer to night transfer of ringing on page 4 75 Press ITCM 7 4 6 for base level FEATURE DESCRIPTION zNTRY CODE AND PROMPTING DISPLAY REFERENCE RECORD Flexible Ringing Assignments Delayed Ringing 2 Dial 2 DELAY RING 3 Select line ports for delayed ringing Line port 1 14 Dial 01 14 or press Al Line 15 16 Dial 15 16 or press B1 B2
164. ditions as detailed Chapter 4 until class of service programming is performed 3 Once the basic system is verified as operational perform the class of service programming as described in Chapter 4 FAILURE ISOLATION SYSTEM STATUS INDICATOR A red LED located on the common equipment cabinet near the music port is the system status indicator This indicator is turned on steady when power is applied to the system f the indicator flashes after power up it could be indicating a processor failure Unplug and reconnect the AC power to the power supply and observe the LED indication If it still shows a flashing indication equipment replacement may be necessary STATION SELF TEST The multiline stations can be self tested for proper operation per the following instructions 1 Disconnect line cord at station base 2 Press and hold MUTE and reconnect line cord to station connector Station will automatically perform self test routine 3 Release MUTE as soon as test begins Sequence of test is as follows e Indicators will light in sequence Ringer will sound be sure volume is set to low or high e Indicators and ringer will then turn off at the same time 4 Replace any station that does not pass the self test 3 31 Installation IMI 66 083 SECTION 7 INSTALLER USER INFORMATION REGARDING FCC RULES AND REGULATIONS This electronic key system complies with Federal Communications Commission FCC Rule
165. e ATI device is replaced with multiline telephone at the programmed station port ATI Distinctive Ringing Intercom 1 Dial 53 STATION FEATURES m is ring 1 connected 2 os 33 La di N through anATldevicehaveadifferent Press AI to toggle between enable and disable AU cadence than outside calls have LED On a Enable DEFAULTS Intercom ring cadence is 1 sec on 0 5 OR sec off 1 sec on 3 5 sec off 4 Dial 1 to Enable DIST RING ON Outside callringcadence 15 2 sec on Al LED on 4 sec off Disable this distinctive Dial 2 to Disable DIST RING OFF tinging feature to make the intercom 5 Dial fornextfeature ring cadence the same as that for OR outside calls Dial for configuration mode Press SPKR to end 80 99 uleis S 84 TOLL RESTRICTION TABLE CONFIGURATION Before programming the toll restriction configuration enter the toll restriction requirements on the programming reference tables found at the end of this procedure In order for toll restriction to take effect the following three fold process must occur 9 3 e One or more toll tables must be entered 5 e Toll tables must be assigned to appropriate lines e Toll tables must be assigned to all appropriate stations After the toll tables are programmed they must then be assigned to both a line and a station using that line before any programmed toll restr
166. e announce block button assignment OR Dial for next button mapping feature OR Dial for configuration mode REFERENCE RECORD SEE CHART ON PAGE 4 49 Volce Announce Block Button Voice announced intercom calls and station paging can be blocked when the station user presses a button programmed as the voice announce block button Press SPKR to end 580 99 IWI 45 Press 7 46 x for base level FEATURE DESCRIPTION DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY Dial 66 BUTTON MAPPING Dial 15 ASSIGN LINE GRP Q Select button to be programmed Group Queue Button A station iser can queue for a busy line by yessing a button that is programmed as he line group queue button Account Code Button Press the account code button and then dial an account code to record a call into a catagory without interrupting the call Press Al AM B1 B8 Select station ports to be programmed with QUEUE button Station 10 57 Dial 10 57 Dial for next line group queue button assignment OR Dial for next button mapping feature OR Dial for configuration mode Dial 66 BUTTON MAPPING Dial 17 ASSIGN ACCT KEY Select button to be programmed Press A14 B1 Select station ports to be programmed S
167. e base unit and optional expansion module are per the following chart MODEL CO PBX STATION NO CAPACITY CAPACITY C0408 4 8 60816 8 16 632 16 32 408 4 8 The digital telephone system is full featured and supports the digital telephone models The digital system is expandable in both line and station capacity with the addition of add on expansion modules Refer to Figure 3 14 on page 3 24 for an illustration of the expansion configurations COMMON EQUIPMENT DESCRIPTION The common equipment base unit is a fully electronic device It is essentially a special purpose computer system acting as a communications controller between central off ice CO private branch exchange PBX or CENTREX supplied lines and the proprietary digital telephone stations The software architecture of the common equipment provides complete system support and great flexibility of operation The system is fully digital and is ISDN up gradable with two usable time slots available for each station The digital information passes over time division multiplexing TDM highways The digital information is an encoded version of the voice transmission and control signals that are translated into computer language The TDM highway can transmit several signals over a single pair of wires at the same time The signals are governed by a system clock This clock creates an overall point of reference against which the TCM information is synchronized and par
168. e port 15 16 z Dial 15 16 or press B1 B2 JTMF for accessing special circuits Line port 17 24 Dial 17 24 equiring DTMF tones such as banking OR nachines Line port dialing must Press HOLD then press Al 8 programmed as pulse for rotary dial OR ine interfacing or tone for DTMF line Dial 00 to default all lines to pulse dial nteifacing Dial for configuration mode Dial 37 DIAL Select tone dial line ports LED On Tone Line port 1 14 Dial 01 14 or Press Al 4 Line port 15 16 Dial 15 16 or press B2 Line port 17 24 Dial 17 24 OR Press HOLD then press Al Dial 00 to default all lines to tone dial Press SPKR to end Dial for configuration mode OR 80 99 IWI PressITCM 7 4 base level FEATURE DESCRIPTION REFERENCE RECORD Abandoned Hold Release When a Jistant party abandons a hold condition ind disconnects the central office will send a forward disconnect signal to the system The signal can be either 50 nsec or 350 msec in length Program he system to match the central off ice ime Direct Departmental Calling Outside ines can be assigned to one of four Jifferent departments Calls received line assigned to department will hunt for any idle station in that department to ring NOTE Assign stations to these departments per the procedure on page
169. e signalled The first choice in signalling is first choice signalling programmable however previous software defaulted the choice to voice first signalling This style for Intercom software release changes the default setting to the tone first choice calls 09 1 FEATURE upports both BENEFIT With previous software users were required to lift the handset of a speakerphone before they n hook and off hook could make a voice signalled intercom call This software release allows a station user to perform call announcing from speakerphones Enhanced secure off hook voice announce operation Expanded personal ring tone choice Simplified hybrid operation Enhanced Support for DigiTech telephones with a revision letter of or later either a on hook or an off hook call announce from a speakerphone This software enhancement makes it possible for a station user to make a secure off hook voice announcement SOHVA to a station that he or she is currently service observing Although programmer can disable the SOHVA feature when necessary every DigiTech telephone can send and receive SOHVA calls as a system default he or she must enable the service observe feature before a user can make use of it The system provides a group of distinctive tones for station ringing A station user can choose a tone from this group to provide a distinctive ring at his or her telephone Often when sev
170. e system and an rxtemal data device must be to match the equirements of the data device VOTE if XMODEM protocol is to be used for data transfer between a VDT and the common equipment 8 bit data is required 1 Dial 14 2 Select time Dial 1 or Press Dial 2 or Press 2 Dial 3 or Press Dial 4 or Press 4 Dial 5 or Press 5 Dial 6 Press Dial 7 or 9 Dial 8 or Press A10 Dial 9 or Press Dial 0 or Press A12 HOLD RECALL XXXX HOLD RECALL 30 HOLD RECALL 60 HOLD RECALL 90 HOLD RECALL 120 HOLD RECALL 180 HOLD RECALL 240 HOLD RECALL 300 HOLD RECALL 360 HOLD RECALL 420 HOLD RECALL 3 Dial for configuration mode 1 Dial 15 2 Dial 1 for data port A OR Dial 2 for data port B 3 Choose baud rate Dial 01 or Press Al Dial 02 or Press 2 Dial 03 or Press Dial 04 or Press 4 Dial 05 or Press A5 Dial 06 or Press A8 Dial 07 or Press 9 Dial 08 or Press 10 Dial 09 or Press Al 1 BAUD RATE W nD nS 110 W nD nS 150 W nD nS 300 W nD nS 600 W nD nS 1200 W nD 2400 W nD nS 4800 W nD nS 9600 W nD nS 19200 Dial 10 or Press A7 for 7 data bits and 2 stop bits Dial 11 or Press for 8 data bits and 1 stop bit 4 Dial for next data port 5 Dial for configuration mode W 7D 25 22227
171. ed stations AUTOMATIC PAUSE INSERTION When the system stores a dialed number for later redial it automatically stores a pause whenever the user watts between digits for at least two seconds The automatic pause is inserted in the stored number sequence at the point where the manual pause in dialing occurred The length of the pause is fixed at two seconds by the system AUTOMATIC PRIVACY A line can be made private or non private through programming In the private mode a station has exclusive use of the line during a call No other Station can access that line unless it is included through the IMI 66 083 use of the add on conference feature In the non private mode another station with that line appearance can gain access at the same time sometimes known as common line pickup A line is specified as private or non private through the line class of service programming Through station class of service programming a line can be made non private at a particular station Also see the discussions titled Conference Add On and Privacy Release AUTOMATIC REDIAL OF BUSY NUMBER OR UNANSWERED CALL A busy number or unanswered call can be automaticaly redialed by activating this feature Once automatic redial is activated the station will select the line automatically dial the number and wait for a response It will do this once a minute for approximately 10 minutes unless deactivated because that button or another button is pr
172. ees 90 percent relative non condensing Standard 50 pin male connectors for connection 10 external distribution field Standard G conductor mini jack USOC 14C Serial pseudo RS 232C None 7 or 8 programmable 1 or 2 programmable Programmable in class of service Xon Hardware CTS 500 Feet maximum 3 Volts peak to peak maximum Approximately 500 Ohms RCA phono jack 400 Millivolts peak to peak typical speech Approximately 500 Ohms RCA phono jack 1900 Ohms maximum loop 15 000 Ohms minimum FCC Certified part 15 Class A FCC registered fully protected LISTED by OSHA accredited nationally recognized test laboratory EIA RS478 Bell publication 48002 guidance Hearing aid compatible handset 60 hours minimum CVWUSA 61535 KF E CVWUSA 61536 MF E 1 38 Telephones Software Cartridge 7714 1 OX14 Image Monitor SO408 7714 1 OX14 Image Speakerphone 50816 77005 5X14 Image LCD Speakerphone 51632 1 9 66 083 DESCRIPTION ABANDONED HOLD RELEASE If an on hold party hangs up at the CO PBX end of a connection causing an interruption in the line current the system will drop the line from the hold condition and return it to service The time interval between hang up and line drop is programmable in line class of service programming with choices of either 50 msec or 350 msec This feature is usually dependent upon special arrangements that must be made at the CO end of the
173. endant Override 2 10 External Paging Interface 2 55 2 10 Feature Inhibit cones nen nose ow ev ed 2 10 Flexible Ringing Assignments 5 5 4 4 4 2 10 Flexible Ringing Assignments Of PA Port 2 10 Flexible Station And Line Class Of Service Control lt lt s os 2 11 Flexible Station Numbering Plan 2 10 Full Button Programmability Of Features lt lt eo 2 10 Handsfree Answer Inhibit 2 11 Hold And Use Indications 2 11 Preference nemini weicher ala oe outa pda ae Sa bs Seu ic iwi 2 11 Intercom Call Progress Tones 04 setae aor E RU PECORE eg Oe MUS IBS 2 11 Intercom GrOUp uro deae ee addet ptt 2 11 Intercom Line Timeout 2 11 Last Number e ER Ga eR x EXE a be c X e 2 11 LCD Messaging P tay gina OA MICE Tp CIC 2 12 LCD 4c SOE ea EE ACE UTR IDE teca a 2 12 Line Access Restriction lt lt e o o e e sss 2 12 Line Answer From Any Station Night Mode
174. ent Station And Line Connections Typical Line Connections tt tte Typical Station Connections Key Hybrid Configuration 2 dc vl da AR etal Al ey Power eed or acid Auxiliary Interface Connections 555555555555 Typical Common Audible Interface Wiring Typical External Paging Connection Typical External Paging Connection Line Typical Data Device Connections Music Oe oe oe So Pee ate ease sees Add On Expansion Module Configuration Expansion Module Installation Software Cartridge Installation and Removal Data Communications Interconnection Diagram Location Of Keys On Telephone Faceplate Call Costing Diagram Remote Programming Block Diagram Controls and Indicators s s sss ee Station Wall Mounting Details Overlays 4 lcs Line Connections Ger Ser oa a dns DNA Qr feste des p tunc uh Be Aa Station Connections 4 Line E Station Station Connections E Line 16 Station Station Connections 16 Line 32 Station nones Station Connections 16 Line 32 Station Line Connections 408 Expansion Module Station Connections 408 Expan
175. ent can nor relocated Add on expansion modules are available to expand station capacity Refer to Section 3 for complete details CABLE CLIPS Each cabinet mounted 50 male connector is equipped with a retaining clip This clip is designed to secure the mated connection once it is made The clip does this by snapping into a slot on the cable mounted connector when it is pressed together with the cabinet mounted connector This retaining clip must be pulled back slightly to unsnap it before the connectors can be separated 6 Table 3 1 Line Connectlons OMMON EQUIPMEN LJNE JACK PIN NO CONN ON PHONE NUMBER Line 3 RING Line 4 RING 4 Line 8 Sta Base Unit 8 Line 16 Sta Base Unit 16 Lhr 32 Sta Base Unit Auxiliary 2 Line 4 RING No Connectlon Line 6 TIP Line 5 RING _ 10 B Line 16 Sta Base Unit 16 Line 32 Sta Base Unit Ine 9 RING Ine 10 RING No Connectlon 5 a 79 6 Line 32 Sta Base Unlt No Connection Line 11 TIP 66 083 Install Table 3 2 J l Statlon Connections 4 Line amp Station Base Unit 25 PAIR CABLE TH PAR CONNECTIONS STA CONNECTIONS WIRE WIRE COLOR ES LOCATION BLUE WHITE BLUE WHITE esr PATH omwaEWHTE 2040 PATH 5 5 pam Reo BROWN WHITE SLATE WHITE Em _
176. ent on page 4 51 System Alarm Reporting Special codes which convey certain system alarm conditions can be sent to a station where they will show on the LCD display NOTE Also choose the alarm reporting stations See page 4 35 1 Dial 24 TANDEM ATTN XXX 2 Press Al to toggle between enable and disable LED On Enable OR Dial 1 to enable Dial 2 to disable LED is on TANDEM ATTN ON 3 Dial for configuration mode TANDEM ATTN OFF 1 Dial 27 AUTO STA RELOCAT 2 Press Al to toggle between enable and disable LED On Enable OR Dial 1 to Enable Al LED On Dial 2 to Disable Dial for configuration mode Dial 28 ALARM REPORTS Press Al to toggle between enable and disable LED On Enable OR Dial 1 to enable Dial 2 to disable 3 Dial for configuration mode REFERENCE RECORD ATTENDANT ENABLE DISABLE DEFAULT DISABLE DISABLE DEFAULT DISABLE ALARM REPORT DEFAULT DISABLE Press SPKR to end Y DUlUJUEJUOJc 80 99 INI Press 7 4 6 for base level eature Inhibit Programming Dial 29 FEATURE INHIBIT features can be disabled Select feature ystem wide to provide a basic Dial 01 to disable Line Group 1 3lephone system for use in Dial 02 to disable Line Group 2 istallations where a large proportion Dial 03 to disable Line Group 3
177. environment Shielded cable may be required at some sites for long runs For longer distances a limited distance modem must be used to relay the data communications between the common equipment and the data device When preparing a cable for connection to a data device refer to the manufacturer s manual for the equipment being interfaced and make the following wiring connections Wire the common equipment RD data from device to common equipment connection to the device TD transmit data connection e Wire the common equipment TD data to device from common equipment connection to the device RD receive data connection Wire the common equipment SG signal ground connection to the device SG signal ground connection required for proper operation wire the common equipment CTS clear to send status from device to IMI 66 083 common equipment connection to the device RTS request to send connection NOTE The common equipment requires positive voltage with respect to signal ground in order to send data The default data format is as follows Configure the data device to match this data format for initial operation 7 bit data with 2 stop bits and no parity Baud rate of 300 baud The Data Ports are located as follows and are connected as illustrated in Figure 3 12 on the next page 4 Line amp Station And 8 Line 16 Station Base Units Clip terminals 37 40 data port A and 41
178. ept line attributes and the master clear This procedure is usually employed by on site personnel whenever system needs dictate Attendant Programming The attendant programming is limited to those features which may need reprogramming by the system attendant such as e System clock setting e System speed dial e Night transfer of ringing e Music on hold e LCD messages e Station names e SMDA reports Alternately programming can be performed from any customer provided Video Display Terminal VDT with RS 232 compatible serial interface VDT programming is completely menu driven and easy to follow It is arranged somewhat differently from station port programming categories to facilitate menu usage VDT programming is discussed in Section 4 of this chapter Prior to taking any programming action determine the desired parameters and requirements Record this data on the programming reference tables provided for this purpose along side the station programming procedures in the following sections Block programming can be performed after a configuration has been programmed for a_ particular line or station Block programming will program a group of lines or stations to have the same configuration as the programmed one This feature eliminates the need to individually program every line or station that requires the same configuration PROGRAMMING OVERLAYS A programming overlay is included with each system for use in
179. eral telephones are located close to each other each user chooses a different personal ring tone Previous software provided four different tone choices This software enhancement increases the distinctive ring choices to six The personal ring tone choices now provided include the following distinctive tones 1 666 571 Hz 16 Hz warble 4 1000 800 Hz 23 Hz warble 2 1000 800 Hz 16 Hz warble 5 500 444 Hz 16 Hz warble 3 666 571 Hz 23 Hz warble 6 500 444 Hz 23 Hz warble In the past the Federal Communications Commission FCC has required that telephone system manufacturers provide a hardware strap that installers could move to distinguish between hybrid system and key system operation The DigiTech system provided this strap at either the Jt station connector or at a special terminal strip depending upon the system model The installer strapped two terminals together at either the 66 station connector block or at the special terminal strip to select the hybrid mode Recent rulings by the FCC have eliminated the need for the hardware strap With this software release whenever the programmer assigns lines to line groups the DigiTech system automatically assumes the hybrid mode The hybrid system mode may still incur a higher monthly tariff to the telephone company therefore the FCC still requires that the installer report the equipment type category designation number KF for key system MF for hybrid system to the telephone co
180. ergency numbers Minimum length of an emergency number is 1 digit maximum length is 12 digits Users may dial emergency numbers manually or through system speed dial personal speed dial last number redial or automatic redial with or without account code entry ACCOUNT CODE ENTRY Users may enter account codes after they select a line or they may enter the code without selecting a line at all When a code is entered without line selection the code will apply to any line subsequently selected at that station for the next call attempted manually or through automatic redial system speed dial personal speed dial or last number redial If an Account Code button is programmed at the telephone the user can press this button for automatic account code entry If no such button is programmed the user must press and then dial 0 4 The prompt Account Code will appear on the top line of the telephone s LCD The user then enters account code digits to be verified followed by any additional digits necessary to make up the required length of the account code If the system is set for Verified Account Codes a verification attempt will be made after the entire code has been entered Failure by the system to verify the code will cause Error to display in the LCD The user may re enter account code digits at this point If the verification attempt is successful or if the system does not require that the code be verified the LCD will
181. ermining call costing making it is possible to apply reasonable rates for the entire country The system is arranged to automatically provide a report whenever the costed call storage reaches 95 percent of capacity Additionally programming can be effected that causes these reports to be printed automatically at a specific time of day There are five different SMDA reports which can be produced 2 3 aan Of System Features IMI 66 083 Detailed report sorted by stations e Detailed report sorted by account codes e Line summary report Department summary report general output of all records Upon completion of report printing all records used for the reports can be deleted Any call records created between the time the report printout was started and completed will not be deleted If the reports are deleted after they are printed a later command to delete records will delete all records at that point and not just the ones that were printed in the previously generated reports Programming action can be taken to always delete the records after they have been printed The attendant has the ability to request particular reports to be printed at any time they are required Account codes can be established to allow system users to identify calls by category or by any other desired grouping so that costing by that category or grouping can be reported Department numbers can be defined and stations assigned to di
182. essed or the handset is lifted The feature cycle is timed and does not have busy detection circuitry Because of this if operating handsfree when the called party answers the handset must be taken off hook to prevent the caller from being cut off by the timing cycle Automatic redial is a designated programmable button position and must be programmed by the user to be active but no class of service programming is required AUTOMATIC STATION RELOCATION With this feature the system will automatically recognize a particular station should that station be relocated to new station port When installed at the new port location the station will continue to provide the same class of service parameters and respond to the same extension numbers as it did at the original station port This system feature is enabled with system class of service programming AUXILIARY EQUIPMENT INTERFACE A non key system telephone device or a data device can be connected to a line ahead of the common equipment by using the auxiliary equipment interface The system can detect an off hook condition in the device connected to the auxiliary equipment interface and turn on the status light for that line at the button system telephones t does this to indicate that the line is busy and not available for station use Auxiliary equipment interface connections provide connections to lines 2 and 4 Pressing the line button on a system station cannot interrupt an external
183. fferent departments so that call cost reports can be produced on a department by department basis Feature programming is provided in call costing and SMDA Reporting class of service programming Stations are assigned to specific SMDA departments through station class of service programming The LCD speakerphone display of costed calls is also enabled through station class of service programming CALL FORWARDING ON ALL CALLS This feature allows a station user to designate another station or the attendant station as the recipient of all calls normally directed to ring at the user s station If enabled when night transfer of ringing is activated the night ringing assignment of the station is also forwarded Calls that are forwarded to a recipient station can be forwarded again from that station to another station Thus two levels of call forwarding on all calls can occur first from station A to station B and then from station B to station C For each intercom call that is received while calls are forwarded a short tone burst will occur at the user s station as reminder that call forwarding is enabled When a programmable button is programmed to serve as a call forward button the associated LED will turn on when the button is pressed to indicate that the feature is enabled If the call forward button is programmed as a second level to a DSS BLF button the LED indication is always reserved for BLF indication On LCD speakerphones that
184. first orioritv level of costing The tables are searched on a first match basis This means that the first programmed entry that matches the call is the one that is used A search is not made for the best possible match Matched calls are costed with values programmed into the call rate tables that are assigned to the exception tables Use exception tables to provide very specific exceptions to a bracket of calls similar to the following example Example With all calls to area code 804 costed per a particular rate make an exception for 804 555 1212 by programing exception table 1 with that number Since exception table entries are the highest priority the values in the call rate table assigned to exception table 1 are applied to all calls made to the 804 555 212 number 2 OFFICE CODE BAND TABLES LOCAL CALLS Calls that do not match exception tables are measured for the number of digits dialed Calls with numbers that are have less than 10 digits local calls are compared to entries in office code banding tables Office code band tables are the second priority level of costing for local calls They provide a means of assigning local office codes into different bands and applying a separate call costing rate table to each band Bands 1 7 are associated with call rate tables 18 24 respectively Use office code band tables to cost calls made within a specific area code but to sites located at different geographic distances from the calling loca
185. further button assignment OR Dial for next button mapping feature OR Dial k for configuration mode Save Button The SAVE button is 1 Dial 56 BUTTON MAPPING pressed to store the last dialed number 2 Dial 08 ASSIGN SAVE for later re dial Any idle button can be 3 Select button to be programmed programmed to serve as the SAVE Press A1 A14 B1 B8 button 4 Select station ports to be programmed with a SAVE button Station 10 57 Dial 10 57 5 Dial for further Save button assignment OR Dial for next button mapping feature OR Dial for configuration mode NOTE Also refer to DND inhibit on page 4 8 and DND override on page 4 24 Press SPKR to end 80 99 INI Sr v call back button When a user presses Press 7 4 6 for base level FEATURE DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY REFERENCE RECORD Zone Page All Call Button A button 1 Dial 56 BUTTON MAPPING SEE CHART ON PAGE 4 49 be programmed to provide a station 2 Dial 09 ASSIGN ZONE with one button access to all call and 3 Select button to be programmed zone paging Press 1 A14 B1 B8 4 Dial 1 3forzone1 3 ASSIGN ZONE X OR Dial 4 for all call ASSIGN ALL CALL Select station ports to be programmed Station 10 57 Dial 10 57 6 Dial for further paging button assignment OR Dial for ne
186. g a line is not necessary if e A priority line has been assigned to a telephone prime feature enabled e The telephone automatically picks an line for use when the handset is lifted idle line preference feature enabled e Listen for dial tone Dial number When party answers Lii handset To end call Hang up handset LINE GROUP ACCESS If the system provides line groups Press ITCM Dial line group access code 9 line group 1 81 82 83 line group 4 Listen for dial tone Dial number LINE AND LINE GROUP QUEUING When a line or line group is busy a station can be placed in a queue to await the availability of it line group 2 line group 3 To queue for a busy line Press HOLD Press line button of busy line short tone burst will sound When line is free station will sound several quick tone bursts To queue for a busy line group Press ITCM Dial line group access code 9 81 82 83 Hear busy tone Dial 8 and hang up When line group is free station will sound several quick tone bursts e Lii handset hear line dial tone and place call To cancel queuing Press ITCM e Dial 8 and hang up INTERCOMCALLING Intercom calls may be manually dialed or automatically dialed using a preprogrammed Direct Station Selection DSS button VOICE CALLING To voice call an Intercom station Lift handset Press ITCM Dial extension n
187. g conditions before they are reported as department calls They must be incoming calls Outgoing calls are not reported in the DCD report The port number of the line which received the call must be one that is assigned to a department e The port number of the station which answered the call must be assigned to a department e A DCD report consists of the following columns of information Station Number The station name or extension number of the station being reported Idle Time The amount of time that the station is on hook and available to answer a call Dept Calls The amount of time spent on incoming calls that rang into the department and calls that were transferred to the department Hold Time The amount of time that department calls spent in an on hold state at a particular station Avg Dept Calls The average time per call including on hold time that a station spent on a call Wrap Up Time The time that a station spent in a wrap up mode doing such things as follow up paperwork While a station is in a wrap up mode it does not receive department calls The station user sets a wrap up mode by pressing SHIFT DND and repeats the procedure to clear the wrap up mode Missed Calls The total number of calls that are not answered at a station and that are cycled by the system to another station for answering 1 166 083 Other Calls This is a summation of the time spent on outgoing call activity incoming call
188. ginally parked the call CALL PICKUP DIRECTED A station user can dial a code followed by the extension number of a ringing station to answer the ringing call CALL PICKUP GROUP If a call rings to any station in a pre programmed group and another user in the group wishes to answer the call that user must dial the group pickup code to answer the call Four different groups can exist with any number of stations in a group Overlap is provided by allowing stations to be in more than one group thus enabling those stations to pick up for stations in more than one group Stations within the system are placed in logical answering groups by programming action Group stations together using the station class of service programming CALL TRANSFER SCREENED Screened call transfer allows outside calls to be transferred from one station to another via the intercom link in one of two ways If both stations have access to the line a common line pickup transfer can 2 4 66 083 be effected If the other station does not have access to the incoming line transfer can still take place using the system transfer feature For a screened transfer a call is transferred to another station with a pre transfer announcement by the transferring patty Transferring calls is accomplished with the TRANS CONF button Also refer to the discussion titled Transfer Unscreened CALL TRANSFER UNSCREENED An active call can be tran
189. grammed on a per station basis to provide ringing line preference on all lines programmed for ringing at the station When ringing line preference is enabled at a station taking the handset off hook automatically connects the station to any outside line that is ringing at it A line button will not have to be pressed lf a station also has prime line assigned the prime line will always be answered first even though it may be the second line to ring The ability of a particular station to answer a ringing line without line selection is enabled by the station class of service programming SAVED NUMBER REDIAL This feature enables a button action to save the first 16 digits of the last number manually dialed from the buttonpad The saved number can be redialed at a later time The saved number is permanently available for later use until it is replaced with a new number SECURE OFF HOOK VOICE ANNOUNCE With the secure off hook voice announce SOHVA feature a secure announcement can be made from one station to another station that is off hook and busy 2 14 1 166 083 on a call A station being operated in a handsfree mode cannot receive SOHVA With SOHVA the announcement is delivered and responded to in a secure manner that prevents the distant party from hearing either the announcement or the response The announcement is preceded with a tone alert and is delivered to the handset receiver of the telephone The announcing caller re
190. gramming System Speed Dial 5 14 Pubiiions Overview 2 Pulse Tone Switchable caliFiash Aon den eu e Ad RE A d e hod 4 6 5 6 Related Publications 1 2 Remote Programming And Administration 2 14 Remote Programming Block Diagram 4 86 Remote Programming VDT 4 84 Resistance Check 3 31 Response Message Button Programming 5 12 Response Messaging 2 14 Ringer Number 9 Ringer Volume Control 0 5 24 Ringing Line Preference 2 14 4 27 Index Index 20 a 5 Saved Number Redial 2 14 5 4 Screened Transfer 5 4 Secure Announce 2 14 Secure Off Hook Voice Announce Answering Calls 5 1 Secure Voice Announce Sutton 2 15 Secure Off Hook Voice Announce Disable 4 33 Secure Off Hook Voice Announce Groups 2 15 4 33 Secure Off Hook Voice Announce Making Calls 5 3 Secure Off Hook Voice Announce Originate Button Programming 5 13 Self Diagnostics 2 16 Service Observing 2 16 4 27 5 10 SMOR Pott 119 Software Cartridge 3 27 Software Cartridge Installation and Remov
191. guration mode DigiTech System Software Enhancements TAB 099 FEATURE BENEFITS Account VDT COS PROGRAMMING Codes cont 1 Enter COS programming 2 Enter 1 for system COS programming 3 Enter 8 for SMDA programming 4 Enter 6 for account codes To set account codes Enter 1 If the Verified Account Code Length is 3 the system will prompt you to Enter Account Codes 0 999 Type in valid account code s delimited by commas If you enter fewer than three digits the system will assume leading zeros If the Veriiied Account Length is between 4 and 16 the system will respond Table is Full if all possible account codes are stored or Enter ccount Code If the prompt Enter Account Code appears type in only one valid account code system will respond with Command Accepted and will allow subsequent account code entry If you type in more or less than the number of digits specified as the verified account code length the system will respond with Command Rejected To clear account codes Enter 2 If the Verified Account Code Length is 3 the system will prompt you to Enter Account Codes 0 999 Type in valid account code s to be deleted delimited by commas If you enter fewer than three digits the system will assume leading zeros If the Verified Account Length is between 4 and 16 the system will respond Table is Empty if there are no valid account codes in the list or En
192. he discussions titled Do Not Disturb and Executive Attendant Override DUAL INTERCOM This feature provides for two separate intercom lines at the same station One intercom line is fixed and is accessed with the ITCM button The other intercom line is programmable and is accessed by a programmable button selected for that purpose by class of service programming Calls are handled on the intercom lines in much the same manner as outside calls are handled using the line buttons Special considerations are as follows e Distant party hang up causes intercom link to drop e Intercom call to station already busy on intercom rings in subdued fashion and flashes indicator associated with other intercom button e With both intercom lines busy a third intercom call results in a secure off hook voice announce if enabled at busy station e Pressing a DSS button while on an active intercom call will drop the distant party unless the automatic hold feature is enabled for the intercom line through class of service programming The hold button can be used however to place an intercom call on hold before selecting the other intercom line for use e Any action taken on the intercom by a station being observed via the service observing feature will cause the observing station to return to an idle state The station class of service button mapping procedure assigns a programmable button to serve as the second intercom button DYNAMIC LINE
193. he strap The KF and MF designations are equipment type categories as stipulated in FCC rules and regulations Pan 68 and appear as part of the FCC Registration Number on the equipment label The appropriate registration number must be reported to the telephone company at the time of connection along with other FCC mandated information Operationally the hybrid configuration enables a PBX feature that may incur a higher monthly tariff to the telephone company This feature allows dial access to automatic selection of outgoing lines The specific system feature that is enabled by the multifunction hybrid configuration 5 e Line Group Including Dial Access m i 50 CLIP TERMINALS STATION CONNECTOR BLOCK 4 LINE 8 STATION BASE UN AND 8 LINE I6 STATION BASE ADD CONFIGURATION STRAP FOR HYBRID OPERATION BARR IER STRIP 16 LINE 32 STATION BASE UNIT1 Figure 3 6 Key Hybrid Configuration 3 14 66 083 POWER FAILURE STATION industry standard single line telephone such as a CONNECTIONS Comdial model 2500 xx can be connected to a power The system provides a tip and ring pair connected to failure pair and used to provide communications line 1 as an emergency power failure circuit This capability until the AC power to the system is restored circuit is active during a commercial AC power failure The power failure pair is located as follows and as if an external battery assemb
194. ial for next station feature OR Dial 3k for configuration mode m EFAULT SOHVA ENABLED puc D T ALL STA Secure Off Hook Announce 1 Dial 53 STATION FEATURES SOHVA Groups Arrange the ability of 2 Dial 30 SOHVA GROUP station port to originate and or receive 3 Dial 1 6 for gp 1 8 SOHVA GROUP X SOHVA calls by assigning SOHVA 4 Select all station ports to receive SOHVA group calling groups to station ports Certain Station 10 57 Dial 10 57 station ports can be arranged together 5 Dial and re peat steps 4 and 5 for additional for SOHVA calling between one another while other station ports in the system are excluded from this group Eight ee different fixed configuration SOHVA Dial for next station feature groups are provided by the system _ mE Dial for configuration mode 280 99 IWI Press 7 4 6 for base level EATURE DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY REFERENCE RECORD DataSecurlty Port While port is active Dial 53 STATION FEATURES PORT ENTRY PORT ENTRY nacall this feature prevents any Dial 26 DATA SECURE PORT 26 icomingtones associated with other 3 Select station port for programming ystemfeaturesfrominterruptingthecall Station 10 57 Dial 10 57
195. ice 1A2 Emulation 2 3 Configuration System 4 5 Battery Back Up 2 3 33 Connection AC Power 3 3 Battery Back Up Interface 23 Connections Data Communications 3 29 Blank Buttons ICD ee 4 42 Connections Data Device 3 20 BLF Lights ONE nai 5 27 Connections Line 3 5 Block Programming 2 3 4 19 4 51 Connections Power Failure Station 3 15 Button Assignment Default 4 41 Connections Station 3 5 Button Mapping 441 Controls and Indicators 518 1 1 Index Le m BaudRate 4 7 Data Communications 3 29 Data Communications Interconnection Diagram 3 30 Data Device Connections 3 20 3 21 Data Printer Service 4 64 Data Security 2 6 Data Security Port 4 34 Default System Line and Station 4 4 Default Button Assignment 4 41 Default Functional Program 2 6 Default Toll Restriction 2 6 4 59 Delayed Ringing 2 6 Delete SMDA Records By Attendant 4 8 Departmental Calling Distribution Report 2 6 Departmental S
196. iction will be activated at the station 1 Determine the types of dialing restrictions which must be imposed on the system Typically this includes access codes which result in toll charges and certain local numbers as desired 2 f the restricted dialing codes will be imposed consistently on most or all stations in the system list them on one or two tables wide variation in the dialing restrictions is planned spread the listing out across several tables 3 Strategically group the listings on the tables so that a list of restrictions can be applied to a particular station or group of stations 4 Designate each table as a DENY table or as an ALLOW table The numbers entered in a DENY table are prevented from being dialed ALLOW tables take precedence over DENY tables Therefore an entry in an allow table will provide an explicit exception to an entry in a DENY table Note that the system always permits the dialing of any number not explicitly denied Also system speed dial numbers will not be toll restricted unless specified by station COS programming Example A Provide a simple and broad toll restriction format by creating a DENY table with two entries e ENTRY 1 1 ENTRY 2 0 This format prevents all long distance and operator calls Example B Prevent the dialing of all numbers within the 804 area code while allowing the dialing of one specific number within that area code by entering 1804 in a DENY table and 18049782200 in an ALL
197. identifying the buttons required for programming The overlay fits over the buttons of the programming station A full size copy of the programming overlay is included at the end of this chapter for use as needed System Programming IMI 66 083 SECTION 2 CLASS OF SERVICE PROGRAMMING Class of service programming is usually performed by remainder of the system variables to remain set to the system installer Class of service programming their default values procedures provide the means for programming all of Perform class of service programming as shown the system variables The installer may elect to below D Mark the desired selections in the charts to record programming needs program only the line attributes and allow the Enter the base level programming mode Press 7 46 The display will show CONFIG MODE TYPICAL FEATURE PROGRAMMING SEQUENCE Automatic Hold For Intercom With this 1 Dial 53 STATION FEATURES ENTRY POR LENTRY PORT JENIRY feature enabled pressing another 2 Dial 12 TCM AUTO HOLD Ho Je N 49 intercom button or line button while 3 Select station ports to be programmed ua 43 Pes Station 10 57 Dial 10 57 ta Nas automatically place this existing call on 4 Dial fof next station fea ture HA Ta Te hold OR H8 7 591 15 114 20 ____
198. ight transfer of ringing is attendant controlled feature that transfers the day ringing program of all incoming calls to a particular station or stations for off hour or special purpose answering The night transfer mode can only be activated from station 10 or 12 The individual lines at each station that are to be transferred with this feature are selected by station class of Service programming 2 13 Description Of System Feat ON HOOK DIALING Every station provides manual and or automatic dialing while the station handset is on hook An internal speaker monitors call progress for completion The handset must be taken off hook to provide the voice link on non speakerphone stations ORIGINATING DENIED The ability to originate calls on certain lines can be denied at individual stations through system programming The originating denied feature is programmed on a per station per line basis Originating denied does not prevent a user from answering a ringing line retrieving a held call or receiving a transferred call Call origination on a line is denied at a particular station by the station class of service programming PBWCENTREWCO COMPATIBLE System features and programmable buttons support the requirements of most PBXs Central Offices and CENTREX systems Numbers 5 55 programmable pauses and flash signals can be made a part of every stored number for access to host system feature codes PERSONALIZED RINGI
199. ights is enabled by class of service programming and is usually limited to one station in the system This station is designated as a central message desk To turn on MW light from central message desk Press Dial Dial extension number of station to be alerted The MW light of called station will flash To turn off MW light from central message desk Press TCM Dial 3 Dial extension number of station that was alerted The MW light of called station will turn off To turn off MW light while delivering message Press 5 5 To receive message at an alerted station Observe flashing MW light Lift handset Press HOLD e Connection to message desk is LCD MESSAGING System supplied messages can be set at a station to be displayed by a calling LCD speakerphone automatic To turn on message Press ITCM Dial 02 Dial message code number 1 0 See attendant for list of messages available e Press MNTR SPKR Intercom light flashes The default messages of BACK and may be provided for use If BACK AT is provided as message 1 then dial time in twelve hour format after dialing message access code 1 CALL is provided as message 2 then extension that calls are forwarded to after dialing message access code 2 To turn off message Press ITCM Dial 02 To send message for assistan
200. igned Dial for next PA option OR Dial for configuration mode Continued on next page Press SPKR to end 680 99 IWI A Options continued Continued from previous page Ringing Tracking Relay 1 Dial 60 ORT 2 Dial 5 RELAY XXXXXXX 3 Choose relay tracking assignment Press Al to toggle between paging port and station port 17 LED On lt paging port OR Dial 1 for station port 17 RELAY STA 17 Dial 2 for paging port RELAY PORT Dial for next PA option OR Dial for configuration mode PressITCM 7 46 for base level SSS er Extended DTMF Tones For 1 Dial 26 DTMF XXXX Automatic Dlallng When a number 2 Choose DTMF tone length is automatically dialed autodial Press Al or dial 01 60 msec saved number redial etc the length Press A2 dial 02 80 msec of the generated DTMF tones are as Press or dial 03 100 msec set with this programming option Press 4 or dial 04 120 msec This is useful when the automatically Press 5 dial 05 160 msec dialed number is to be used to access Press 6 or dial 66 240 msec answering machines banking computers voice mail etc that require Press A8 dial 08 400 msec DTMF that th Press A9 or dial 09 480 msec Press A10 or dial 10 560 msec Press All or dial 11 720 msec Press Al 2 or dial 12 880 msec
201. implify and clarify the programming procedures Class of service programming access is as follows e Installer dials JTCM 746 e Administrator dials 236 Attendant dials 0 e User dials Class of service programming can be performed using instructions provided in Chapter 4 Sections 2 3 and 4 CLASS OF SERVICE PROGRAMMING VIDEO DISPLAY TERMINAL An asynchronous serial data terminal with an RS 232 interface can be used to effect class of service programming through menu driven procedures VDT programming provides a menu driven approach to programming as discussed in Chapter 4 Section 5 CLASS OF SERVICE PROGRAM PRINTOUT Connection terminals are provided to interface an RS 232 compatible asynchronous serial data printer to the system The connected printer will provide a printout of class of service and toll restriction records The data printer service class of service programming determines the nature and extent of each requested printout The system class of service programming specifies the bit length and baud rate of the data COMMON AUDIBLE RINGER INTERFACE Connections are available at the wmmon equipment that provides dry contact relay closures whenever an incoming line rings These contact closures track the ringing pattern and can be used to control an external tion Of System Features IMI66 083 CONFERENCING ADD ON With this feature a station operating in a pr
202. ing intercom line In general attendants will probably desire this feature so they can handle multiple calls while other station users may prefer to have a message taken when they are already busy on a call ZONE PAGING STATION SPEAKERS Zone paging allows groups of stations to receive announcements through the station speakers The programming can enable zone paging in up to four different zones Zone paging can also be received at the paging port where it can be connected to the input of an external paging amplifier The ability of each station to originate and or receive a page and the arrangement of the paging into different zones are controlled by station class of service programming Zone paging through the paging port is enabled by System class of service programming Also refer to the discussion titled AJf Call Paging Via Station Speakers 2 18 66 083 Installa CHAPTER3 INSTALLATION SECTION 1 STANDARD INSTALLATION DETAILS MOUNTING CONSIDERATIONS The common equipment cabinet should be attached vertically to any sturdy flat surface It may be vertically rack mounted if desired The cabinet must be located within six feet of a proper electrical outlet The system requires a dedicated 117VAC 15 AMP circuit with a third wire ground supplied to a standard electrical outlet NEMA 5 15R The distance between the common equipment and the TELCO PBX jacks must be 25 feet or less as per FCC
203. ious Menu Enter Selection SYSTEM COS MENU SELECTIONS Selection 1 System defaults Defautt Ail System Data Default Ail Line Data Defautt Ail Station Data Defautt Selected Station Data Pulse Dial on All Lines Tone Dial on Ail Lines Default key Mapping on ail Stations 57 e Selection 2 System Options Voice Tone Announce First on Intercom Choose either Voice or Tone signailing as standard intercom signalling method Station Message Desk Assign or clear one station port as the central message desk Assign Extension Number to Port Gives a station flexible extension numbers from 2 4 digits Assign Pilot Number to Department Gives an entire department one extension number Music on Hold Do Not Disturb Inhibit Station Monitoring Visual ring indication for station with BLF appearance at programmed station can be enabled or disabled e Tandem Attendent One or both attendants can receive timed hold recall and recall from transfer Voice Mail Auto Transfer Enables immediate line transfer when voice mail unit is included with system Disable Stations Disable station ports System Alarm Reporting PA Options Enables direct ringing delayed ringing or night transfer of ringing and zone paging on the PA port Also chooses ringing port relay control as either paging port or station port 17 The station be programmed must be identified by port number
204. ired press button to store a hookflasi 6 Press TRANS CONF button to save the number 7 Repeat steps 2 6 for all speed dial numbers OR Press for configuration mode Press SPKR to end JJ IV DUZUWEIDO d SYSTEM SPEED RECORD as gt coi c CX 97 01 O i i lt c o cO COX 4 4 Ole Ele Ete Ete E s LO OI CO OI OI 47 42 RU OX 3 lt as an el 24 NONE AS GND DEFAULT Press TCM 7 4 6 for base level EM FEATURE DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY REFERENCE RECORD Night Transfer of ringing The 1 Dial 03 NIGHT XFER DISABLE attendant can place the system into the 2 Press Al to toggle between enable and disable DEFAULT DISABLED night transfer of ringing mode of LED On Enabled operation While in this mode special OR line station ringing assignments are Dial 1 to enable enabled Al LED on NIGHT XFER ON NOTE See night transfer of tinging on Dial 2 to disable NIGHT XFER OFF page 4 37 for line station 3 Dial for configuration mode ringing assignments Music on Hold Music is provided to Press 04 DISABL ou
205. is chapter provides a detailed discussion of the features provided by the digital telephone system Chapter 3 Installation This chapter provides detailed installation instructions and connection details e Chapter 4 Programming This chapter provides detailed programming instructions for setting the operating parameters of the system e Chapter 5 Operation This chapter summarizes operating procedures and provides special tone and indicator details Chapter 6 Maintenance Special maintenance details are provided in this chapter RELATED PUBLICATIONS Related publications which contain additional information applicable to this system are available from the manufacturer They are as follows GENERAL INFORMATION IMI 01 005 Handling Of Electrostatically Sensitive Components USER INFORMATION GCA 70 82 Attendants Guide GCA 70 1 83 System Users Guide 70 1 84 Station Users Guide 1 2 99 983 System Overview ION 3 HARDWARE SUMMARY The digital telephone system consists of an electronic Key Service Unit KSU base unit usually referred to as common equipment optional expansion modules to extend station and line capacities as required a software cardridge containing the operating system programming dedicated digital electronic key telephones and interconnecting wiring consisting of small 2 or 4 conductor twisted pair cable The station and line capacity of th
206. it is busy no further choice is made No class of service is required Also refer to the discussion titled Automatic Pause Insertion LCD MESSAGING Standard and system supplied custom display messages can be set by dialing a specific code at any station Such messages are to be received and displayed by any LCD speakerphone that calls the station which set the message When a message is set the intercom light at the setting station will flash to indicate that the feature is active LCD SUPPORT The system supports the use of digital telephones having a Liquid Crystal Display LCD The display is capable of providing the station user with a visual presentation of call cost call duration number dialed name of called station name of active feature date and time and programming prompts LINE ACCESS RESTRICTION Refer to the discussion titled Access Denied LINE ANSWER FROM ANY STATION NIGHT MODE When the attendant programs the system for nighttime operation using the night transfer of ringing feature the line answer from any station feature is made active With this feature a user can dial an access code over the intercom line to allow him to answer any ringing outside line The line need not be ringing at the user s station for this feature to be used LINE GROUPS Outside lines can be grouped together in up to four different groups Each group is accessible through a unique dialing code or automaticaly selected with the
207. ital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Le present appareil num rique n met pes de bruits radio lectriques d passant les limites applicables aux appareils num riques de la class A prescrites dans le R glement sur le brouillage radioelectrique dict par le minist re des Communications du Canada RINGER EQUIVALENCE NUMBER The REN of each line is 0 48 The FCC requires the installer to determine the total REN for each line and record it at the equipment 3 32 66 083 System Programming CHAPTER4 SYSTEMPROGRAMMING SECTION 1 GENERAL INFORMATION Configuration programming is performed from station port 10 or station port 12 The programming station should be an LCD Speakerphone Any digital telephone can be installed at station port 10 or 12 and used for programming but LCD feedback of the programming operations will not be available Programming commands will not be accepted from any other station port in the system Station 10 or 12 configuration programming consists of the following categories Class Of Service Programming This class of service programming is unlimited as to the features that can be programmed using it Class of service programming is usually performed by the installer when the system is first put into service Administration Programming The administration programming can be used to program all system features exc
208. ivate mode can add up to four other stations to an outside call CONFERENCING MULTILINE This feature will allow one station to access up to four outside lines at the same time resulting in a conference arrangement Conferencing is established through the use of the TRANS CONF button CONFERENCING UNSUPERVISED After a conference between an internal party and a maximum of two external parties has been established this feature allows the internal party to drop out of the conference by dialing a special code The conference between the two outside parties continues in an unsupervised condition Also refer to the discussion titled Conferencing Multiline DATA SECURITY This data security feature will prevent any type of tone DTMF camp on barge in etc from interrupting a call that is active on a port programmed with the feature This prevents interference to non voice communications from occurring when the port is being used as a data port when operating a modem through an OPX port for example Use station class of service programming to enable a data security port DEFAULT FUNCTIONAL PROGRAM At initial power up of the system the operating features are set to a specific group of operating conditions defautt conditions The defautt conditions provide a complete operating system for normal use can be let as defaulted system or reprogrammed as desired Defauft conditions can be reset if desired A System can
209. iversal service order code USOC outlet jack supplied by the telephone operating company If the installation site does not have the proper outlet ask the telephone company business off ice to install one The correct outlet jack for this system is either a type RJ21 X or type RJ14C PARTY LINES AND COIN LINES Local telephone company regulations may not permit connections to party lines and coin lines by anyone except the telephone operating company TROUBLESHOOTING If a service problem occurs first try to determine if the trouble is in the on site system or in the telephone company equipment Disconnect all equipment not owned by the telephone company if this corrects the problem the faulty equipment must not be reconnected to the telephone line until the problem has been corrected Any trouble that causes improper operation of the telephone network may require the telephone company to discontinue service to the trouble site after they notify the user of the reason REPAIR AUTHORIZATION FCC regulations do not permit repair of customer owned equipment by anyone except the manufacturer their authorized agent or others who might be authorized by the FCC However routine repairs can be made according to the maintenance instructions in this publication provided that all FCC restrictions are obeyed RADIO FREQUENCY INTERFERENCE The electronic key system contains incidental radio frequency generating circuitry and if not in
210. l continues message cannot be delivered until called party picks up handset however called station will sound intercom ringing e Deliver message e Wait on line for reply If the calling station does not have a SOHVA button programmed Lii handset Make intercom call Hear SOHVA warning tones six quick tone bursts If busy signal sounds message cannot be delivered until called party picks up handset however called station will sound intercom ringing If calling from an LCD speakerphone Called station may send non verbal message response for display As non verbal response message is displayed calling station is disconnected SPEED DIALING To dial station speed dial numbers Press keypad digit 0 9 for desired personal speed dial nume If on line listen to dial tone D HOLD and then press desired keypad digit o 9 System Operation To dial system speed dial numbers e Press Press keypad digits 01 99 for desired system speed TE If on line listen to dial tone Press HOLD and then press desired keypad digits 01 99 AUTOMATICDIALING To automatically dial numbers Press desired programmable button f desired programmable button is also programmed for DSS one button intercom calling Press HOLD then press desired programmable button AUTOMATIC REDIALING To activate automatic redial Press programmable button pre programmed for tha
211. l receive music while on hold if the system is 0 equipped To provide reassurance to the caller during ringing it is recommended that a music source be connected to the system The call will remain in a held state until it is answered or until the department transfer recall timeout period has ended When the recall timeout period has ended the call will return to the transferring station Intercom calls that are made to the department will test the department stations for busy or a Ifall stations are busy a busy tone is returned to the caller Intercom calls will not camp on at the department but will go to the overflow station 2 7 Of System Features IMI66 083 Further the system camp on feature cannot be used to camp on to a department Subsequent calls to a department on a particular line always try the next station in the department from whichever station serviced the last call on that line This means that if department stations 15 and 16 are programmed to answer line 1 and station 15 services a call the next line 1 call will ring at station 16 When both stations 15 and 16 are programmed to answer lines 1 2 and 3 call delivery is on a per line basis If station 15 handles and completes calls on line 2 and 3 while station 16 is still on line 1 the next calls on line 2 or 3 goes to station 15 even if station 16 has become idle Since the RNA time of a station is a programmable feature department stations
212. ld be removed so that calls are costed based on just the actual telephone numbers dialed Up to six different access codes entries with up to eight digits per entry can be programmed Example If the system is installed behind a PBX using a 9 as an outside line access code program a 9 as the discard digit When a number such as 9 555 212 is dialed the 9 is discarded and the call is costed based on 5554 212 7 DIALING TIME AND ANSWER TIME Dialing time is not included when the time of a call is recorded for costing amount of time that the system ignores for dialing purposes is programmable Plus the system can be programmed to wait for a period of time before beginning to record costs for a call This wait time allows a call to ring and be answered before it is costed 66 083 ALL LINE CALLS 1 DISCARD DIGITS 1 TABLES pr COST COMPUTED USING YES NO ASSOCIATED CALL RATE TABLE Els p e BAND COST COMPUTED USING ASSOCIATED CALL RATE TABLES 18 24 CALL RATE TABLE OF LAST RESORT GENERAL CALL RATE TABLES CALL RATE TABLES FOR AREA CODE BANDS 1 7 18 19 CALL RATE TABLES 20 FOR OFFICE CODE gt 21 BANDS 1 7 CALL RATE TABLES FOR ZONE BANDS 1 4 GENERALCALL RATE TABLES System Programming Y 1 2 ZONECALL BAND TABLES 4 COST COMPUTED USING ASSOCIATED CALL RATE TABLES 255 28 AREA CODE BAND TABLES COST COMPUTED USIN
213. le Account Codes Without Verify User account code entry is not compared with programmed account code Disable Account Codes Account Code Message Display Parameters LCD speakerphones can prompt users for account code entry on incoming and or outgoing calls Account Code Message Display Time Maximum Account Code Length Call Cost Tables Call Cost Exception Tables Automatic Reports Call cost reports can be produced for printing SMDA Delete By Attendant alows attendant to delete SMDA records Selection 9 SMDR print parameters enables Or disables call cost reporting along with a Station Message Detail Report System Progamming Selectlon 10 Logical physical assignments stations For example assign station extension 25 to station port 25 Also refer to the discussioin provided on page 3 6 Selection 11 Logical physical assignments lines For example assign line 1 to line port 1 Also refer to the discussion on page 3 5 Selectlon 12 Automatic station relocation allows individual features to be physically relocated without losing their programming parameters and extension asignments Selection 13 Feature inhibit programming allows individual features to be inhibited Selection 14 Enable all inhibited features will enable all features inhibited with selection 13 Selection 15 LCD messages programs the messages for the LCD messaging and response messaging features Selectlon 16
214. lections to be presented or causes a particula COS programming action to take place e This menu system prompts the programmer for the required response and where appropriate will repeat prompts to allow programming of more than one device without having to make another menu selection e All of the menus operate in the same manner They differ in only the required response e Each prompt requires a response followed by a Carriage Return RETURN The responses usualy consist of a one or two digit number or a string of numbers or alpha numeric characters when programming names and messages Successive entries are separated by a space or a comma GENERAL INFORMATION There are two responses which allow a programmer to quit a procedure RETURN ENTER on some keyboards This action returns the user to the top of the current menu e CONTROL C This action returns the user to the top of the main menu There are certain other responses which have special functions Responding with the key will print or display the menu that the programmer is currently using The system is waiting at the same prompt line as it was before the menu was repeated e Responding with the key will cause a help menu to be printed if one is available The system is waiting at the same prompt line as it was before the help menu was requested There are special line edit characters e Backspace Delete Rub out Used to delete ch
215. light For line calls press TAP if station does not have line appearance EXCLUSIVE HOLD Only your telephone can retrieve held cell Press HOLD twice HOLD RECALL FEATURE After a preprogrammed length of time a call placed on hold will automatically ring back to the telephone which placed it on hold If the call is on exclusive hold it will revert to manual hold after the hold recall time period The call can then be retrieved by anyone with that line appearance DIRECT STATION HOLD To place a call on direct hold park a call at a particular station e While on line press outside call placed on hold Dial 9 0 plus extension number of station to receive parked call To retrieve direct hold call From the hold receiving extension Dial 9 0 the station which placed call on hold Dial 4 plus the extension number of hold receiving statlon CALL PARK To park a call with Park button user programmed programmable button Press Park button Light associated with button will turn on To manually park a call While on line press ITCM Dial e Dial a park orbii access code 91 99 NOTE If a parked call is not retrieved within a programmable limit 0 6 minutes O never recalls it reverts to the parking station as a standard held call To retrieve parked call wlth Park button user programmed programmable button e Press lighted Park button To manually re
216. ling operations can be performed Refer to Figure 4 1 on page 4 50 for tton locations Jefauit Button Assignments 1 Dial 56 BUTTON MAPPING 2 Dial 01 BUTTON DEFAULT 3 Select station ports to be defaulted Station 10 57 Dial 10 57 3 Dial X for next button mapping feature OR Dial for configuration mode Assign LInes To Buttons 1 Dial 56 BUTTON MAPPING 2 Dial 02 ASSIGN LINE 3 Select button to be programmed Press Al A14 B1 B8 4 Select line ports to be assigned Line port 1 14 Dial 01 or Press Al Line port 15 16 Dial 15 16 or Press B1 B2 Line port 17 24 Dial 17 24 OR Press SPKR to end Assign Lines To Buttons Continued Press HOLD then press Al A8 on next 5 Repeat steps 3 and 4 until all are assigned 280 99 IWI Buiuswei6o1g Pr 7 46x for base level DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY Jnes To Buttons continued 6 Dial to finish button mapping 7 8 issignDSS BLFSelectlonToButtons 2 4 Blank Buttons For User Autodlal and DynamicLine Buttons NOTE When blanking buttons be Sure a previous y assigned button is idle feature not selected by user before it is blanked Dynamic line buttons are located at B1 B2 amp B3 Select station port to be programmed Station 10 57 Dial 10 57 Dial 3 for further line button assignment
217. lly returns to a timed hold Press Al or dial 1 a 1 RECALL X recall condition at the parking station Press A2 or dial 2 2 min Press or dial 3 3 min Press 4 or dial 4 4 min Press 5 or dial 5 5 min Press A8 or dial 6 6 min Press A9 or dial 7 z Never Recall NEVER RECALL Dial for configuration mode Exclusive Hold This feature Dial 23 EXC HOLD prevents a held call from being Press Al to toggle between enable and disable retrieved at any other extension lt LED On Enable can be enabled or disabled OR system wide Dial 1 to enable ENABLE EXC HOLD Al LED on Dial 2 to disable DISABLE EXC HOLD Dial for configuration mode Press SPKR to end 5809 99 Bult wesbo1g fil 4 Press 7 4 6 for base level once B IFEATURE DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY Tandem Attendant When this feature is enabled a recall from an unanswered call transfer or timed hold recall will ring at both attendant stations When disabled only the attendant station which transferred the call will ring Automatic Statlon Relocation With this feature the system will automatically recognize a particular station should that station be re located to a different station port and supply the same COS parameters as programmed for the station at the original port NOTE Refer to station fe assignm
218. ly is not installed to detailed in Figure 3 7 below provide battery back up power to the system An POWER FAILURE TERMINALS ON STATION CONNECTOR BLOCK 4 LINE 8 STATION AND 8 LINE I6 STATION BASE UNITS QR POWER FAILURE IG LINE 32 STATION BASE UNIT TYPICAL INDUSTRY STANDARD NON ELECTRIC TELEPHONE POWER FAILURE INTERFACE J Le m HHH HHH HM DAD HH Figure 3 7 Power Faliure Connection 3 15 66 083 AUXILIARY EQUIPMENT INTERFACE NOTE When the auxiliary interface feature is being An industry standard non electronic telephone device employed the to line reassignment as or a data device can be connected on a line ahead of discussed on pages 3 5 and 4 19 works as described except in regard to line 2 and line 4 the common equipment The system can detect an j y Line 2 can only be reassigned to line port 4 off hook condition in the connected device and turn on the line sta us light at the telephones to indicate that and 4 can only be reassigned to line port 2 the line is busy Table 3 1 given in Section 1 and D Figure 3 8 below detail the auxiliary interface Connection is across tip and ring of lines 2 and 4 connections The auxiliary interface connections are provided at terminals 1 and 6 of common equipment line jacks 1 and 2 AUXILIARY INTERFACE FOR LINE 4 COMMON EQUIPMENT 8 LINE 16 STATION AUXILIARY BASE UNIT SHOWN
219. m Auto Hold intercom automatically when new line is selected held Svstem Proaammina Thru Dialing ATI arrange port to allow tones to pass through to connected equipment Executive Override Do Not Disturb Override Service Observing All Call and Zone Paging Message Originate Head Set Mode Group Call Pickup Secure Off Hook Voice Announce Data Security Ports LCD Call Costs display of cost for current call System alarm recipient Unobservable station Voice mail transfer on busy for station Voice mail port Toll Restriction Table Administration 1 Build Modify an Allow Table 2 Build Modify a Deny Table 3 Clear a Table Entry 4 Return To Previous Menu TOLL RESTRICTION TABLE ADMINISTRATION Use the toll restriction table administration menu to build toll restriction tables for line and station assignment Refer to page 4 52 for a discussion concerning toll restriction table construction and assignment STATION 10 PROGRAMMING OVERLAY e Cut out along border Cut out shaded openings Fit over station faceplate 10x14 PROGRAMMING OVERLAY STATION 10 PROGRAMMING OVERLAY Cut out along border e Cut out shaded openings e Fit over station faceplate 5x14 PROGRAMMING OVERLAY STATION 10 PROGRAMMING OVERLAY Cut out along border Cut out shaded openings Fit over station faceplate 8 2 9 013
220. m may be programmed by call costing and SMDA reporting class of service programming to permit station users 10 enter account codes for incoming calls and or out going calls if desired Account codes are entered while on line either before an out going call is dialed or after the distant patty on an incoming call has hung up On out going calls the user who enters the account code is associated with the call record except when the call is H 0 Description Of svstem Feat PTER2 SYSTEMFEATURES transferred On transferred calls the transferee is associated with the call record On incoming calls the last user active on a call is the one that is associated with the costed call record The system can be programmed to place an appropriate message on the display to remind users of LCD speakerphones to enter an account code Account codes may be from three to eight digits in length as set by class of service programming When the user enters an account code the system will force the use of the programmed length but will verify only the first three digits to determine validity ALL CALL PAGING All call paging allows all stations to receive announcements through the station speaker at once All call paging is also sent to the paging port where it can be applied to the input of an external paging amplifier Origination of announcements must be via the station handset Each station can be programmed to receive and or originate all call page
221. misi o ml wh wh RI cas QR E TAI TE TRI TES Square Non Square Configuration n om ong sm 4 Station By Station d Hyde e vient Vaca eee queis agr Station Message Detail Accounting owe Ris dock o cete oce Roue Station Message Detail Recording DEVI Station Monitoring With DSS Call Pickup MAN Na eh ce Quid PR ES cg ui uh 22 Station Speed Dial Station To Station Messaging c 3 4 4 4 4 4 4 s s s s s Subdued Ringing System Alarm Reports 4040404 46 40404040404 040402 2 2 4 404 XX System Speed Dial Tandem Attendant Tap Flash Recall Tenant Service Timed Hold Recall Toll Restriction 0 And 1 fe Addis us ml us cip s cay day tans EGAL UE AR Toll Restriiion Flexi ble css Toll Restriction Night Mode r1 Tone Or Voice Signalling Intercom 41244 4 4 4 4 46 Transfer Conference Button MX Unanswered Call Transfer Recall Timing 424040404 o9 om om om om o9 on s 9 o9 om om om om oso s 0 4 40040404004 404 4 2 0 4 404040 Voice Announce Blocking II Voice Mail Transfer on Busy XI Zone Paging Via Station Speakers 4 TAL UN ca
222. mmon equipment and telephone installation for proper operation by performing the following resistance and voltage measurements RESISTANCE CHECK Measure the resistance at the station connector blocks under the following conditions AC power cord disconnected from electrical outlet Common equipment connected to station connector blocks Stations wired and wiring punched down blocks Bridging clips removed from blocks to isolate stations from equipment Measure the resistance of each installed station and wiring from the station side of the connector blocks Resistance values will vary with cable length and station type but should be within the following limits Greater than 700 Kohms VOLTAGE CHECK Make the following voltage measurements at the station connector blocks under the following conditions e Bridging clips installed e AC power connected to the common equipment Measure the voltage across the signal pair The measured voltage must be within the following limits 28 36 VDC GENERAL CHECK 1 Check the red light emitting diode LED system status indicator Be sure that it is on steady If it is off or flashing refer to the paragraph below titled Failure Isolation 2 Refer to Chapter 5 for operating information and perform a general operational test of the system by exercising the features from station port 10 or 11 Operational parameters are per the system default con
223. mpany at the time of installation Prior to this software release a station user could only camp on to a station that was busy on the intercom line With this software release 11 a a user can also camp on to a station after calling on the intercom line and receiving no answer With the release of the revision models Comdial has enhanced the design of the DigiTech telephones These enhanced telephones require changes to the system software that this release provides All revision DigiTech Telephones provide red orange and green light emitting diodes LEDs Red LEDs indicate which lines are in use at another station Green LEDs indicate which lines are in use or on hold at a station An orange LED indicates a ringing line thus distinguishing between lines that are on hold and a line that is ringing Additionally all revision DigiTech telephones provide pushbutton volume control on their front panels and a group listening feature Withgroup listening a user turn on the telephone speaker while the handset is off hook The 77005 24 line LCD speakerphone provides enhanced displays that prompt users on the operation of the many system features available them The LCD speakerphone provides three interactive buttons that provide quick easy access to system features and straight forward button programming without dialing codes It also includes an auxiliary jack on the rear panel where the installer or the user can connect devices
224. mum of one hour without AC power BLOCK PROGRAMMING A class of service assigned to a particular station or line can be assigned to an entire block of stations or lines with one programming action This feature eliminates the need to individually program stations and lines with the same class of service Block programming class of service can be performed after a station class of service or line class of service has been programmed for a particular station or line CALL ANNOUNCE WITH HANDSFREE ANSWERBACK The internal speaker at each station provides call announce capability over the intercom link A handsfree response to a call announce call can be made This response is transmitted by the microphone built into the telephone housing CALL COSTING AND STATION MESSAGE DETAIL ACCOUNTING REPORTS The system provides built in estimated costing of all outside calls ft also provides station message detail accounting SMDA printout reports of all costed calls as well as displayed call costs on LCD speakerphones Call costing in general provides a means of establishing costs to be applied to outside calls made from system telephones Call costing computes charges for a call after it is completed t does not restrict dialing as toll restriction does Call costs are based on a two tier time rate and includes a line surcharge cost Allowances can be programmed for call set up and minimum call duration The system provides several ways of det
225. n Base Unit amp Line 1 amp Station BaseUnit 16 Line 32 Station Base Unit Figure3 1 Mounting Dimensions 3 2 66 083 POWER CONNECTION Employ a dedicated 117VAC 15 circuit with a third wire ground supplied to a standard electrical outlet NEMA 5 15R for the AC power connection A C power connection is illustrated in Figure 3 2 shown below plug in power line surge protector should be installed between the power cord and the AC Do not connect the AC power cord until the installation has been checked To apply AC power connect the power cord to the electrical outlet BATTERY BACK UP The common equipment provides an interface connector for the connection of an optional external battery assembly This assembly is available separately as a kit Be sure that the AC power cord Is connected to the electrical outlet before connecting the external battery assembly to the common equipment interface connector This ensures that internal protection circuitry Is operating to prevent damage that could result from Improper connection e The optional Comdial model BBUO2 external battery assembly provides a minimum of one hour of operation should the AC power to the system be interrupted The BBUO2 assembly has a 15 ampere hour current rating The BBUO2 external battery assembly may include batteries from either of the following suppliers Model PS 12150 from Power Sonic Corpo
226. n a 632 with two CM408 expansion modules the first 16 buttons are automatically assigned defautted to station ports 42 through 57 On a 632 with one CM408 expansion module the first 8 buttons are automatically assigned defaulted to station ports 42 through 49 On any other smaller station capacity system all buttons are unassigned All 32 buttons on the second console are programmable for DSS and or autodial use The second console provides COS programming buttons C42 through 57 when needed Refer to the programming overlay that is included at the end of this publication It is important to remember that when a second console assignment is made or cleared the console button mapping and autodial values are reset 10 match the default values or any previously programmed ones for the active feature This means that when the second console feature is cleared the console installed at that port complements the telephone that is installed at the logic paired port instead of the one at the port set with the second console programming The console buttons are automatically reassianed defaulted to stations 10 through 41 or to the maximum station number on system Figure 1 illustrates a typical dual console configuration A second console can be installed and programmed without having a first console installed at a logic paired port The button assignment is automatically defautted for a second console but can be reprogrammed as
227. n incoming call is the same as the ringing cadence of the TELCO PBX or CENTREX System The ringing cadence of an intercom call presents two tone bursts sounded every four seconds DO NOT DISTURB Any station can be set to a do not disturb mode DND using the designated DND programmable button and associated indicator indicator will light when DND is active While in the mode the station will not ring on any incoming call nor will it accept an intercom call A party making an intercom call to a station set in the do notdisturb mode hears a fast busy tone The feature cannot be overridden by the calling party unless the override feature is enabled The DND feature is used with the departmental calling feature to provide a station wrap up mode and a station off duty mode Refer to the discussions titled Do Disturb Override Executive Attendant Override and Departmental Calling Distribution Report Description Of System Feats DO NOT DISTURB INHIBIT The system can be programmed to inhibit any station from entering the DND mode System class of service programming is used to program this feature DO NOT DISTURB OVERRIDE Stations can be provided with DND override capability which will allow them to call a station that is set in the DND mode The Executive Attendant Override feature must also be active for DND override feature to function Station class of service programming is used to assign this feature Also refer to t
228. n optional accessory available for use with the digital telephone system Connect it to a station port to provide interfacing for such external telephony equipment as an ExecuMail system an industry standard model 2500 tone dial telephone a model 500 rotary dial telephone etc Perform the following programming actions as necessary when operating external equipment through the Press 7 4 6 for base level ATI device FEATURE DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY REFERENCE RECORD AUTO VOICE MAIL XFER Automatic Transfer of Volce Mall When ExecuMail 15 included with the System use this programming feature to arrange for a immediate line transfer without delay from ExecuMail to a station Mall Line ID When ExecuMail is included with the system program the lines with identification ID numbers These numbers allow the ExecuMail system to identify which line it is answering The ID numbers that are assigned here must match the ID numbers that are selected as part of ExecuMail system programming Dial 25 V MAIL AUTO XFER Press Al to toggle between enable and disable LED On Enable OR Dial 1 to enable Al LED is on Dial 2 to disable Dial for configuration mode Dial 43 VOICE MAIN LN ID Select line port LED On Line assigned Line port 1 14 Dial 01 14 or Press Al Line port 15 16 Dial 15 16 or press B1 B2 Line port 17 24
229. nd busy RNA timeout call forward gt busy feature using the station class of service programming Also refer to the discussion titled Departmental Calling Distribution Report DIRECT INWARD STATION DIALING DISD The DISD feature allows an external party to call an intercom station directly without assistance by the attendant The DISD call must be received on a line which has been specially programmed to allow this feature Any line can be programmed to be a DISD line for both the normal mode of operation and the night transfer of ringing mode of operation The number of rings which occurs on a DISD line before it is answered is programmable By setting a large number of rings time is allowed for a call to be serviced in a regular manner by stations that have a line appearance for the DISD line Setting the number of rings to 0 disables the line for DISD use If a line is to be dedicated for DISD use it is a good practice to set it for one ring The amount of time allowed for an extension number to be dialed is programmable and a DISD assist station can be programmed to answer calls that are not completed during this dial time limit When a DISD line is called it rings for a programmed number of rings If the call is not answered in a normal manner by a station with the line appearance during this time the system answers it and presents a DISD dial tone to the caller The system then waits for an extension number to be dialed
230. nd originate capability from any other system stations Assign group 8 to both station port 14 and station port 15 Do not assign group 8 to any other station port but be sure that ali station The SOHVA groups are assigned in station class of service programming Also refer to the discussions titled Secure Off Hook Voice Announce and Secure Off Hook Voice Announce Button Of System Features IMI66 083 SELF DIAGNOSTICS Each station can execute a self test when so enabled This test verifies processor indicator and tone functions SERVICE OBSERVING Service observing allows a third party to enter an in progress call in an unannounced muted mode to monitor the conversation There will be no warning tones sounded when the call entry is made This feature is useful in allowing a supervisor to monitor the performance of an employee during a phone conversation with a client For a station to provide the service observing feature the executive override feature is automatically enabled when the service observing feature is enabled Service Observing can be blocked by class of service programming on a station basis Use station class of service programming to give a station service observing and executive override or block this feature SPEAKERPHONE SUPPORT The optional speakerphone provides handsfree operation of all features except voice signalled intercom calls The handset must be lifted for this purpose SQUARE NON SQUAR
231. ne 1 3 1R zone 1 receive AO originate all call Press SPKR 9 INI DUILIWIBIDOJg 15 6 56 746 for base level FEATURE DESCRIPTION IENTRY CODE AND PROMPTING DISPLAY REFERENCE RECORD i 1 Dial 53 STATION FEATURES 2 Dial 15 PRIME LINE 3a Assign prime line PRIME LINE Line port 1 14 Dial 01 14orpressAl A14 Line port 15 16 Dial 15 16 or press B1 B2 Line port 17 24 Dial 17 24 OR Press HOLD then press Al A6 3b Assign prime group Dial 51 54 for gps 4 PRIME L NE GRP X 3c Assign prime intercom Dial 50 for intercom line PRIME INTERCOM 4 Select station ports to be programmed Station 10 57 Dial 10 57 5 Dial for next prime line group or intercom assignment OR Press for next station feature OR Press for next station feature 2rime Line also prime group or prime ntercom A preprogrammed group of ines an intercom line or one individual ine can be designated to a particular station where it is automatically selected or use when that station is taken Flexlble Ringing Assignments Ringing Direct Ringing RD ON PAGE 40 assignments are programmed on a 1 Dial 54 STA LINE CONFIG IRECT RING AT station per line basis Ringing is 2 Dial 1 DIRECT RING TS 10 AND 17 controlled for every line that has 3 Select line ports for
232. ng Patterns 5 22 System Speed Dil 2 17 4 78 5 14 System Speed Record 4 80 System Speed Dial Restriction 4 25 System Status Indicator 3 81 Tandem Attendant 2 17 4 10 FlashyRecall 2 17 Technical Assistance And Repair Service 6 1 Tenant 2 17 Terminations a ee 4 0 Thru Dialing ATI 4 56 Timed Hold 2 17 4 7 Restriction 0 And 1 217 Restriction Flexible 2 17 Restriction Night Mode 2 17 Restriction Defaut 4 59 Restriction Table Administration 4 90 Restriction Table Configuration 4 58 Table Enty 4 60 Table For Night Transfer Of Ringing 4 61 Table Reference Record 4 62 Table To Lina 4 60 Table 4 61 Tone Or Voice Signalling Intercom 2 18 4 8 Tods And Hardware 3 1 Transter Conference Button 2 18 Transfering Cal 5 4 PC Operation 4 84 Unanswered Call Transfer Recall Timing 2 18 4 5 Unscreened Tran
233. ns testing each one in turn with Dial for next station feature OR IVOTE Also program the system Dial for configuration mode intercom signalling as tone for the first choice See page 4 8 Station Message Detali Account 1 Dial 53 STATION FEATURES SMDA Departments Selected station 2 Dial 22 SMDA DEPARTMENTS can be arranged together making it 3 Dial 0 for no SMDA dept assigned possible for an SMDA report to be DEPARTMENT 0 generated which will only include OR information concerning that specific 4 Dial 1 8 for dept 1 8 DEPARTMENT X staton arrangement 5 Select stations for SMDA department Station 10 57 Dial 10 57 ign SMDA 4 6 Dial for additional department station assigments OR Dial for next station feature OR Dial for configuration mode Press SPKR to end LUO OS 580 99 INI Press ITCM 74 6 for base level Lu FEATURE DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY REFERENCE RECORD OR ENTRY ENTA Secure Off Hook Voice Announce 1 Dial 53 STATION FEATURES SOHVA Disable The SOHVA feature 2 Dial 24 SECURE S standard for every digital telephone 3 Select station port for programming station The feature can be disabled with Station 10 57 Dial 10 57 his programming selection 4 D
234. of digits 3 16 set the account code display time Press 10 Dial 1 20 to select new display time in seconds 4 099 DigiTech System Software Enhancements FEATURE BENEFITS ount Codes STATION 10 PROGRAMMING cont wt To enable or disable the account code prompt for incoming calls Press 1 1 Press Al to toggle feature on and off Al LED on feature enabled for incoming calls Or Press 1 to enable prompt for incoming 2 to disable prompt for incoming To set the number of account code digits to be verified Press 1 5 Dial 3 16 for number of digits to be veriiied set emergency numbers which will not require account codes for dialing Press 1 6 Dial emergency number up to 12 digits To enter another emergency number press then dial number To clear emergency numbers Press 1 7 Dial emergency number up to 12 digits To clear another number press then dial number 3 Press for configuration mode 4 Press 5 3 for station features Press 3 5 Optional Forced Account Codes To set all stations to forced account codes Press AI Enter station number s if any of station s to be Exception s to Forced i e they will have optional account codes To set all stations to optional account codes Press A2 Enter station number s if any of station s to be Exception s to Optional they will have forced account codes 5 Enter for confi
235. omatic Dialing instructions for programming details PROGRAMMING AUTOMATIC REDIAL BUTTON The system will allow the last previously dialed number to be automaticaly and repeatedly redialed for approximately ten minutes A programmable button is defaulted to provide this feature A different programmable button can be assigned for this function if desired To program another programmable button for use as an automatic redial button e Press 1 e To remove function assignment e Press current assigned programmable button then press TRANS CONF button e Press desired programmable button to receive function Listen for fast tone burst e Press to assign function e Press MNTR SPKR to end PROGRAMMING RESPONSE MESSAGE BUTTON The system will allow a station user to make a non verbal response to an intercom call or to a secure off hook voice announcement This response will provide a preprogrammed message for display at the calling station if it is an LCD speakerphone To assign programmable button for non verbal one button response Press 1 e Press desired programmable button Dial 5 Dial message location number 1 0 NOTE The response message is preprogrammed and made available for use by attendant programming Press MNTR SPKR to end e Label button 6 4 Operation PROGRAMMING ASSIST BUTTON Press MNTR SPKR 10 end e Press x 1 La
236. on and special purpose operating features The installer enters COS programming by dialing an access code over the intercom line System administrators can enter COS programming with another code to reprogram any system station or special purpose operating feature that may require change at a later date Line reprogramming ability is not available through system administration programming The system attendant can reprogram certain system wide features that require periodic change by entering COS programming with another Description Of System Feati code provided for this purpose The station user can program individual stations for speed dial autodial and direct station selection DSS by entering COS with a code provided for that purpose Thus COS programming is arranged with a hierarchical order from the highest the installer to the lowest the station user level with a higher level programmer having the ability to do anything a lower level programmer can do without exiting a current programming mode However only the station user can program the speed dial and autodial locations at telephone All class of service COS programming is performed from station 10 or 12 Any station and console combination will function in this mode and provide visual feedback with the LED associated with the programming button By employing an LCD speakerphone however the programmer will have the benefit of display prompts and verifications to s
237. on can be a type 66 connector block or individual 6 position modular jacks The line cord that is routed between the outside line termination and the common equipment termination should be twisted pair wiring Table 3 1 shows the line connection details for all three of the common equipment base units Figure 3 4 illustrates typical line connections Transient voltage spikes if induced onto CO or CENTREX lines can travel through the cable and into the common equipment The telephone company offers basic protection against this condition but it is usually designed to protect the central off ice circuits While it will also provide some protection to the common equipment it should not be relied upon for total protection To help ensure that external overvoltage surges do not damage the system it is recommended that gas discharge tubes or similar primary protection devices be installed and properly grounded on all lines The outside line that is initially connected to a particular line port along with all programmed attributes can be reassigned to a different port by programming action This feature allows adds moves and changes to be made without relocating the line wiring Refer to Chapter 4 page 4 19 for line to line port re assignment Add on expansion modules are available to expand line capacity Refer to Section 3 for complete details STATION CONNECTIONS The system supports the operation of the following digit
238. onatanotherstatlon If override Is allowed Make intercom call and hear busy signal Dial 03 An intercom call rings at the called station 5 7 System Operation 66 083 MUTE HANDSFREE ANSWER INHIBIT Toprevent distant party from hearing whilehand Toblock out handsfree answer Ofintercomcalls set Is lifted Press MUTE MNTR SPKR light will flutter Press MUTE MNTR SPKR light will flutter To release handsfree answer of intercom calls Toresumetwo wayconversation Press MUTE MNTR SPKR light will turn off Press MUTE MNTR SPKR light will turn off PULSE TONE SWITCHING If the local telephone service Is pulse rotary but NOTE Pulse Tone switching can be programmed into tone generation Is requlred during the call convert auto dial numbers by pressing during number to tone whiledialingas follows storage Press at point in dialing sequence where conversion to tone is required System will switch back to pulse dialing when call is ended PERSONAL RINGING TONES A station user can select one of four different ringing FREQUENCY WARBLE tones for use at a station TONE PAIR RATE o TONE 666 571 Hz 16Hz Dial 4 TONE 2 1000 800 Hz 16Hz Dial 1 2 3 or 4 selects tones 1 2 3 or 4 TONE 3 666 571 Hz 23 Hz TONE 4 1000 800 Hz 23 Hz BACKGROUND MUSIC Music must be supplied by the system before it can be Adjust loudness of music with call monitor speaker turned
239. ormation is yovided to an LCD speakerphone lisplay System Speed Dial A special System wide list of numbers can be for automatic dialing by all Jsers Press CONFIG MODE 1 Dial 01 SET CLOCK ONG FORM Dial 00 99 for yr Dial 01 12 for mo Dial 01 31 for day Dial 00 23 for hr Dial 00 59 for min Dial for configuration mode SHORT FORM Dial W 23 for hr Dial W 59 for min Dial 4 to assign hours and minutes RECORDSPEED DIAL NUMBERS ON PAGE 4 79 Dial 02 SYS SPEED DIAL Dial 01 99 for storage location Dial clear current entry LINE Choose line line group or intercom to be used with speed dial number LINE XX Line port 1 14 Dial 01 14 or press Al 14 Line port 15 16 2 Dial 15 16 or press B1 B2 Line port 17 24 Dial 17 24 or press HOLD AI A8 Dial 90 for last line used or prime line PRIME LINE Continued on next page Press SPKR to end UuluJUdcJUUJd 80 99 IWI PressiTCM 4746 forbaselevel Y NN EATURE DESCRIPTION IEFERENCE RECORD system Speed Dial continued Dial 91 94 for line group LINE GROUP 1 Press button for intercom line INTERCOM 5 Dial number for storage 32 digits max If required press HOLD button to store a pause If requ
240. parate pilot numbers extension numbers can be assigned to each department to be used for making intercom calls or doing call transfers to the department The direct department calling feature requires that lines and stations be assigned to a department It does not require that department lines be assigned to to appear at buttons on department stations If direct line appearance of a particular department line to a particular department station is required it can be assigned If this assignment is made ensure that neither direct nor delayed ringing is enabled for that line at that station An incoming call searches for the first station available to answer a call If all stations in a department are busy or are ring no answer RNA the call will go to the overflow station in that department if one has been programmed If there is no overflow station programmed the call continues to try the department stations until it is answered or dropped by the caller The caller continues to receive ringback tone until the call is answered The overflow station can service the call or transfer it back to the department using the department pilot number When the call is transferred back to the department by an overflow station it will not return to the overflow station until that station is idle and has no ringing calls either new or transferred instead the call will camp on at the department and walt for a station to become idle The caller wil
241. party Programmable buttons Many of the telephone buttons can be programmed to provide functions such as direct station selection DSS auto dial system feature access line access messaging and more Programmed buttons helps station users eliminate manual dialing errors Service observing Supervisors can help insure quality of service without interrupting calls by monitoring a trainee s call without being heard by the distant party at the trainee s station Handset volume control on all stations Handset volume can be set to a comfortable listening level for each individual user of the telephone Call cost display Built in software records all outside call costs Special programming allows an LCD speakerphone to display the accumulating cost of a Call Dual intercom A second intercom key can be provided so that station users can handle two intercom calls at once One intercom call can be placed on hold while a second intercom call is serviced or both calls can be conferenced together System Overview IMI 66 SECTION 2 PUBLICATIONS OVERVIEW MANUAL SCOPE This publication contains a technical discussion of the digital telephone system Included in this manual is the following information Chapter 1 System Overview This chapter provides a generalized understanding of the system an explanation of the supporting documentation and a summary of the equipment hardware Chapter 2 Feature Description Th
242. phones Enhanced secure off hook voice announce operation Expanded personal ring tone choice Simplified hybrid operation Support for DigiTech telephones with a revision letter of or later Software release 11A provides all of the above enhancements plus the following additional ones Enhanced automatic call back Support for digital single line proprietary telephone Support for ExecuMail voice processing system Availability of these enhancements is as follows SYSTEM BASE UNIT PRODUCT CODE SOFTWARE CARTRIDGE PRODUCT CODE CO408 GO408 All Revisions 50408 Rev 11 and later C081 6 GO81 6 All Revisions 5081 6 Rev 11 a and later 1632 91632 All Revisions 51632 Rev 11 a and later FEATURE AND BENEFIT The major feature and benefit of these software enhancements are per the following discussion FEATURE BENEFIT Additional dlaltime With this software release the digital telephone system provides an additional dial time limit for for the DISD option Direct Inward Station Dialing DISD option When a caller does not finish dialing an extension number within the programmed dial time limit the system routes the call to the assist station if one is programmed otherwise it drops the line Previous software provided dial time limit choices of 6 9 12 and 15 seconds This software release adds 30 second dial time limit to the list of programmable choices Changed defaulted Intercom calls can be tone signalled or voic
243. power and external battery back up power from the system 2 Remove and set aside nameplate from base unit This action exposes internal cable connector on base unit circuit board 3 Reach through opening in base unit and mate module cable plug with base unit circuit board connectors TYPICAL BASE UNIT 841 IG STATION BASE UNIT BOTTOM LOCATION y CONNECTING CABLE 7j AND PLUB SECUR ING SCREW Push excess cable inside base unit housing through connector opening install expansion module in place on all four mounting holes Be sure excess cable is not pinched between add on module and base unit Pull module down to latch in place Use flat blade screw driver to tighten module securing screw into base unit threaded fastener Snap nameplate into slots on top of module housing Attach a 10 or 12 insulated solid copper wire between the grounding terminal on the expansion module and the grounding terminal on the common equipment cabinet O Refer Chapter 4 and perform configuration programming for new station and or line ports NAMEPLATE REMOVE TO EXPOSE BABE UNIT CONNECTORS UPPER MOUNTING HOLES 2 PLACES LOWER MOUNTING HOLES 12 PLACES1 GROUND MODULES UNIT SNAP SLOTS FOR NAMEPLATE TYPICAL ADD ON MODULE Figure3 15 Expansion Modulanstailation 66 083 4 SOFTWARE CARTRIDGE INTRODUCT
244. purpose on premise accessory for the digital telephone system It has dual circuits that allow the ExecuMail to interface to two station ports Refer to Comdial publication 89 037 Installation Instructions For The Analog Terminal Interface AT D for complete details for using the ATI D to interface between the digital telephone system and the ExecuMail system addition to the required programming task of identifying the ExecuMail station ports as voice mail ports there are several other programming considerations associated with the ExecuMail operation that the programmer can make whenever their options are wanted VOICE MAIL PORT Required The programmer must identify the station ports where the installer has connected the ExecuMail System Identifying them as voice mail ports enables the digital telephone system to recognize them as such for proper call handling Use the following programming feature to enable the station port for ExecuMail operation NOTE The digital telephone system automatically disables this feature if an installer replaces the ATI D with a multiline telephone at the programmed station port To program this feature press ITCM 7 4 6 then do the following steps NOTE The station that is being used for programming cannot be programmed as a voice mail port 1 Dial 63 STATION FEATURES 2 Dial 32 VOICE MAIL PORT 3 Select station ports to be programmed station 1 1 57 Dial 11 e 6
245. quipment When programmed forpaging port ringing external paging amplifier is employed to amplify and broadcast the ringing tones sent to the paging port The relay closures that appear at the ringing terminals can be employed to energize the external paging amplifier during the periods when the ringing tones are being sent NOTE Refer to the following paragraph headed External Paging Interface for a discussion of external paging amplifer connections and information for using the paging port ringing terminals in an alternate paging enable function LOW CURRENT APPLICATIONS ONLY SEE CAUTION TEXT 2 COMMON EQUIPMENT INTERNAL SWITCHING MSORUS 24 INPUT AS i d 48V REQUIRED a CONNECT TO EITHER STATION 17 m 4 AUDIBLE OR COMMON AUDIBLE TERMINALS WITH SLAVE RELAY CONNECTIONS FOR HIGH CURRENT APPLICATION CAUTION TEXT CONNECT TO EITHER STATION 17 AUDIBLE p OR COMMON AUDIBLE TERMINALS ad 24V 1A MAX OUTPUT AS l INTERNAL 0R REQUIRED BY SWITCHING b 48V RELAY COIL AC am em eme em em OLTAGE CLAMPING DIODE RECOMMENDED AUDIBLE STATION 17 AUDIBLE an STATION CONNECTOR BLOCK 4 1 INE 8 STATION AND B LINE I amp STATION BASE UNITS STATION 17 AUDIBLE BARRIER STRIP I6 L INE 32 STATION BASE UNIT
246. r takes ippropriate action VOTE Also enable system alarm reporting page 4 10 and Zone Paging Stations can eceive voice announcements through he telephone speaker or through an xternal paging speaker connected to a port and transmit voice ynnouncements with the telephone 1andset Announcements can be made certain areas of the system or to stations in the system NOTE A button can be assigned to a station for paging access per the procedure shown on page 4 45 1 Dial 53 2 Dial 28 3 Select station ports for programming Station 10 57 Dial 10 57 4 Dial for next station feature OR Dial for configuration mode 1 Dial 55 2 Choose paging assignment Dial 1 for zone 1 originate Dial 2 for zone 2 originate Dial 3 for zone 3 originate Dial 4 for all call originate Dial 5 for zone 1 receive Dial 6 for zone 2 receive Dial 7 for zone 3 receive Dial 8 for all call receive Dial 9 to clear all assignments Station 10 57 Dial 10 57 4 Dial to assign other paging OR Dial for configuration mode PAGING ORIGINATE ZONE 1 ORIGINATE ZONE 2 ORIGINATE ZONE 3 ALL CALL ORIG RECEIVE ZONE 1 RECEIVE ZONE 2 RECEIVE ZONE 3 ALL CALL RECEIVE CLEAR PAGING 3 Select station ports to be programmed Suggested Entrles R Receive O Originate A All Call 1 3 Zo
247. rame ground The grounding wire must be of 10 or 12 insulated solid copper and separate from the three wire AC line cord A ground stud is located on the common equipment cabinet for this purpose System grounding is illustrated in Figure 3 2 FUSE 4 LINE 8 STATION BASE UNIT 250 SLOW BLOW FUSE 8 LINE IG STATION BASE UNIT 250V SLOW BLOW FUSE IG LINE 32 STATION BASE UNIT 250 SLOW BLOW FUSE PLUG IN NE SURGE PROTECTOR TYPICAL SER DEDICATED 17 P id E TYPI LE OMEN 15 NEMA 5 158 d A ELECTRICAL OUTLET BASE UNIT SHOWN WITH THIRD WIRE GROUND UNIT SHOWN 2 7 7 GROUNDING XN E INTERFACE OPTIONAL EXTERNAL CONNECTOR TERMINAL 1 BATTERY AND IONAL CABLE ASSEMBLY wusic IEXTERNAL INPUT Y ASSEMBLY PAGE INPUT 9 PEDEM STATUS i NR ERES 2 TYPICAL EARTH GROUND sem BUILDING FRAME ETC NODULES NEAR SEE NOTE 7 Figure 3 2 AC Power Connection And System Groundina vSU 29 INI 66 083 LINE CONNECTIONS The line terminations for the common equipment cabinet are standard modular plug jack connections Each modularjack provides termination for two lines Modular line jacks 1 and 2 also provide termination for an auxiliary pair in addition to the two outside lines The outside line terminati
248. rammed so that the TAP RECALL button will generate a flash signal when it is pressed When custom calling features are not available the TAP RECALL button functions as a positive disconnect or dial tone recall button These two features are mutually exclusive The flastvrecall tap time is assigned through system class of service programming TENANT SERVICE One telephone system can be used for multiple tenants at a location by having flexible line appearance at each station Button mapping for line appearance can be performed on each station using the station class of service programming Refer to the discussion titled Square Non Square Configuration Description Of System Feat TIMED HOLD RECALL After a call has been on hold for a programmed length of time the system will recall the station that placed the call on hold The system class of service programming sets the timed hold recall time period TOLL RESTRICTION 0 AND 1 See the discussion titled Restriction flexible TOLL RESTRICTION FLEXIBLE System toll call restriction can be configured to prohibit some or all stations from calling a wide range of number combinations The restricted numbers are specified on up to 16 tables The system assigns several broad range values to two of these tables and assigns the tables to all lines as a default condition The default tables need only to be enabled on a per station basis to activate the default toll rest
249. ration HI Wn 15 5 15 PAINMAIN spuooes p pepunos euo 295 OML JejsueJ HED euo 08 IUO GUO anano 08 euo pue SISSING GUO _ 06 euo 295 08 euo yee poy uo Wed 1nd yey uonels 820 Pjoy popad inoeun jo pue ey ye pepunos 51554 euo 2 5 081 15114 euo esu euo Puyeubis Spuooes euo 295 091 euo eouepeo Buu weiss 150 eur Xad o SNU3LLVd 9NIONIH 5 22 INTERCOM CALL PROGRESS TONES Heard through handset recelver or over monitor speaker Dial Tone Called station ring back Base level program entry Error tone incorrectentry All call and zone paging Yotificationtone Busy tone Override feature notallowed Nignttransferfeature not allowed 5 and 3 sec off 80 msec tone burst sounded once 30msec tone burst dounded three times 80 msec tone burst followed by 280 msec tone burst 530 msec tone bursts sounded continuously 580 99 JWI uone1edo waiskS waiting tone station do
250. ration Redwood City CA 94032 Model PE12V15 from GS PORTALAC City Of Industry CA 91748 Instal The minimum battery backup time for a fully configured system can be calculated The formula for doing this is 1 Ke 1 0 1 N T Back up time in hours K Constant 0 9 for CO408 with or without a CM408 module 0 8 for CO816 with or without CM408 modules 0 8 for Cl 632 with or without CM408 modules Ampere hour capacity of battery BBUO2 15 N total number of stations Example Assume that a Cl 632 system plus CM408 modules are installed along with a BBUO2 battery assembly to provide back up power 08 15 12 Tcr 0a ss MEUS e During AC operation the common equipment provides re charging current to maintain the voltage potential of the external battery assembly at an operational level The charging circuit may not provide an adequate charge if an installed battery assembly has a current rating of greater than 40 ampere hours NOTE The optional BBUO2 external battery assembly requires approximately 10 hours to completely re charge to full potential after it has been completely discharged and in some cases when initially installed SYSTEM GROUNDING The common equipment cabinet has internal secondary surge protection on all line ports In order for this protection to be effective the cabinet MUST be connected to a reliable earth ground such as a metal cold water pipe or a building f
251. required This configuration is convenient for adding a console to an existing tele phone installation that already has the logic paired port occupied Do not use this configuration for station ports 10 and 12 because the console buttons will not be usable for programming At Station Port 10 0000000000000000 0000000 0000000000000000 0000000000000000 0000000000000000 Second DSS BLF Console Paired Port DSS BLF Console Installed At Station Port 19 Installed At Station Port 11 Figure 1 Dual Console Wiring Continued on next page vui 080 FEATURE Dual Console Feature continued DigiTech Software Enhancement BENEFIT STATION 10 PROGRAMMING To program a station port for the second console feature 1 Press and dial 746 CONFIG MODE 2 Dial 53 for station features STATION FEATURES 3 Dial 34 for second console SECOND CONSOLE 4 Assign console to station Type console port number then type station port number that console is to be assigned to 5 Press SPKR MNTR to end To clear a second console feature assignment 1 Repeat steps 1 through 3 above 2 Type console port number twice 3 Press SPKR to end VDT PROGRAMMING To program a station for the second console feature 1 Type 7 4 6 press RETURN 2 Type 3 RETURN for Station COS Type 10 RETURN for Miscellaneous Feature Programming 4
252. requirements A nominal distance of 7 feet is recommended The mounting location must be secure and dry and have adequate ventilation The temperature range of the location must be within 32 22 degrees O 50 degrees C and the relative humidity must be less than 90 percent non condensing e the mounting surface is damp or if it is concrete or masonry material backboard must be attached 10 the mounting surface to be used for common equipment mounting Suitable mounting backboards are available commercially or can be constructed out of 1 2 inch plywood cut to size SPECIAL MOUNTING CONSIDERATION When the battery back up is to be included as part of the installation the optional external batteries cable assembly the common equipment and the wiring connections must be located in a dedicated equipment room as defined in the National Electric Code published by The National Fire Protection Association Quincy MA 02269 TOOLS AND HARDWARE Fasteners wood screws 1 4 x 1 inch round head toggle bolts or wall anchors e Screwdriver to match fasteners e Electric drill if prepared holes are required 1 e Connecting tool for fastening wires to a type 66 connector block e Crimping tool for 623 type modular plugs MOUNTING PROCEDURE Unpack and carefully inspect all equipment for shipping damage Notify the shipper immediately of any damages found Verify that the packages contain all parts an
253. return to the normal display of date and time A user may clear an account code stored at a programmable button by pressing the Account Code button twice or by pressing 0 4 SPKR DigiTech System Software Enhancements TAB 099 FEATURE Account Codes cont BENEFITS ACCOUNT CODF FEATURE DEFAULTS Account Code Feature Off Verified Non Verified Verified Forced Optional Optional Prompted Non Prompted Prompted Prompt Display Duration 5 seconds Station Exceptions to Forced None Emergency Numbers None Valid Account Codes None Account Code Length 3 Verified Account Code Length 3 STATION 10 PROGRAMMING 1 Press 746 to enter COS programming 2 Press 7 5 for SMDA programming To To To To To To set account codes Press 0 5 Dial number of account digits To enter another number press then dial digits clear account codes Press 0 6 Dial number of account code digits To enter another number press then dial digits enable or disable account codes 550 7 Press AI to toggle the feature on and off LED account codes enabled Or Press 1 to enable account codes 2 to disable account codes set verified or unverified account codes Press 0 8 Press Al to toggle the feature on and off Al LED on verification on Or Press 1 to enable verification 2 to disable verification set maximum account code digits Press 0 9 Dial number
254. riction In general toll restriction works as follows The programmable tables of restricted numbers contain up to four entries with each entry containing up to 16 digits Each table of restricted numbers can be programmed to be an allow table or a deny table with entries in an allow table overriding entries in a deny table This arrangement allows exceptions to toll restriction to be enabled For example the dialing of 1 800 numbers can be allowed even though the dialing of all 1 numbers is denied A match anything symbol can be stored to represent any digit from 0 to 9 The programmed toll restriction tables are individually assigned to each appropriate station and line When an outside call is dialed the system examines the dialed number and makes a comparison between it and the toll restriction tables Any tables assigned to BOTH the station being used and the selected line determine the restrictions to be imposed Dialing a restricted number on a restricted line from a restricted station will cause the line to be automatically disconnected from the station Toll table class of service programming is used to create the tables of restricted numbers TOLL RESTRICTION NIGHT MODE Toll restriction tables that will only take effect when the system is in the night transfer of ringing mode can be assigned to any or all stations in the system These toll tables
255. ridea 3 Select station ports to be programmed 41 usy condition at a station sound a Station 10 57 Dial 10 57 191 45 raming tone and gain access to the 1 Dial for next station feature 14 xistingconversation OR H1 1 Hr 10 4C Dial for configuration mode __ ___ 52 H 1 20 Ooo ae J52 1 2 25 157 l1 LT NED Jo Not Disturb Override Dial 53 STATION FEATURES ENTRY PORT ENTRY Dial DND OVERRIDE 10 61 selectedstationscanbeprovidedwith 2 Dial 03 NDoverride capability This capability 3 Select station ports to be programmed H2 1 ps 44 illowsthe station to override do not Station 10 57 Dial 10 57 1 14 listurbcondition and ring astation Dial kfor next station feature OR 15 l FS 1147 12 NOTE Executive override as B i described above is auto ig do 14 1041 BE 911 1x 1 153 1 et OND INI DONIS 2 page 4 8 hs 55 _ DEFAULT NOT ASSIGNED Press SPKR to end WAS 580 99 IWI A 1 Press 7 4 6 for base level FEATURE DESCRIPTION ENTRY CODE AND PROMPTING DI
256. ring Calls opad 5 1 Making Calls 5e tato S cs tot qu tied Gana a Re 5 2 Holding Gall wi a ea E ru Fer RE ACA OX ue SEE Ys 5 4 Transferring Calls 5 4 lt 5 5 Messaging ah Was ei Pe QA eve d user eed Per A ung 5 5 Voice Announce Blocking e a At ose Bae he 5 6 bine o euet deett ote doe Peer reple ei Gone E ab 5 6 Recall Flash iz duod Aq at e a ERR SR TAY IA 5 6 gus tn qo Be SLE Rut Rb E ue Bae gel oai 5 7 DEVO RUE SET IA e EN VES 5 7 Mute Handsfree Answer Inhibit 5 8 Pulse Tone Switching uon er ee a wp ve P eia bt vete ue bete s 5 7 Personal Ringing Tones uou ra udo leen roh Reheat eR dub REPRE 5 8 Background MUSIC Ier EI REB E EE ee 5 8 edidi ut 5 9 Automatic ee pudet dut 5 9 a a s Rd pre had e
257. rom a remote site proceed as follows e f a line switch is being employed call someone at the customer site and ask that the switch be set for modem operation e After the outside line is connected to the modem the data link can be made between the originating and the remote modems Programming can then be performed from the remote site just as if the VDT or PC was connected directly to the system TYPICAL PC OPERATION The following procedure is given as a typical example for using and XMODEM type communications software program to program the telephone system It is only provided for illustration and reference purposes and describes a set up using a typical communications software program known as PROCOMM produced by Datastorm Technologies Inc Many other communications software programs are also available which can be used for this purpose Individual operating procedures may vary with different communications software programs but the general process is similar to this 1 Perform turn on and program load procedures f operating through modems take action as described in the previous discussion to establish a communications link between the PC and the common equipment 4 84 66 083 System Programming 2 If the PC is directly connected to the common equipment match the data communications parameters of the software program to those now Press ESC then press ENTER to end the terminal
258. rs as follows e Press ALT 5 2 then press ENTER e Type 1 then press ENTER Use arrow keys to select VDT 100 or similar emulation then press ENTER NOTE Setting the terminal emulation for a Wyse 50 or 100 emulation will provide a compatible set of default values however any emulation which provides full duplex operation is satisfactory Press ESC to finish Press S then press ENTER This action saves the terminal parameters common equipment to computer or up load COS data from computer to common equipment Down Load COS Data From Common Equlpment To Computer Type 1 then press ENTER Press PAGE DOWN Type 1 to choose XMODEM protocol Type file name for down loaded COS data to save into e Press ENTER The COS data as programmed in the common equipment is automatically down loaded to the computer file Up Load COS Data From Computer To Common Equipment Type 2 then press ENTER Press PAGE UP Type 1 to choose XMODEM protocol Type file name of saved COS data Press ENTER The COS data as stored in the computer file is automatically up loaded to the common equipment 9 Repeat step 8 except type 3 to down load currently stored auto dial and speed dial numbers or type 4 to up oad them 10 Return to main menu and log off Data Port Video Display Terminal Or Personal Computer Data Jack Network Jack
259. rs thus subject to tampering or for environments where station users must be limited as to the variety of features allowed to them Features are disabled by system class of service Once disabled they can enabled by turning on all features at once using the system default programming FLEXIBLE RINGING ASSIGNMENTS Ringing assignments are programmable on station per line basis Pinging can be controlled for every line that has an appearance at each station Delayed ringing is assigned to certain lines at each station through station class of service programming Refer to the paragraph titled Delayed Ringing FLEXIBLE RINGING ASSIGNMENTS OF PA PORT The PA port can be programmed for flexible ringing assignments and zone pages Any desired lines can be programmed for direct ring delay ring or night transfer of ringing at this port Paging can be to programmed zone or to all call A speaker can be connected to the PA port to sound the ringing that is generated by the system and sent to this port and paging announcements when they are sent to the programmed zone Using such an arrangement it is possible for a user to determine that certain lines are ringing such as in a night transfer of ringing mode and go to the nearest telephone and answer the call The most common use for this arrangement is as a night bell eliminating the need for external equipment as required with the common ringer and auxiliary ringer interface The
260. rt to be defaulted will provide satisfactory system Station 10 57 Dial 10 57 performance in a broad range of site 4 Dial for additional stations to default applications OR Dial for configuration mode Press toend WUC UO 7 580 99 INI Press 746 for base level FEATURE DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY RECORD Flexlble Station Numbering The system supports a flexible station numbering plan for calling individual stations and departments Each station be programmed to respond to the Jialing of any available number between 10 and 7999 however the same dialing 2006 cannot be assigned as both a station extension number and a department access code nor will the System allow an extension number or access code conflict such as 15 and 1500 to be assigned Direct Department Calling Access Codes Department access codes can be programmed to be any number between 10 and 7999 however the same dialing code cannot be assigned as both a station extension number and department access code nor will the system allow an extension number conflict such as 15 and 1500 to be assigned Further with system defaultet extension numbers assigned department access codes must start at 0058 or larger NOTE See page 4 18 for line assignment and page 4 3 1 for station assignment 1 Dial 52 ACCESS CODE 2 Dial 1 to
261. s Part 68 The FCC registration label on the KSU contains the FCC registration number the ringer equivalence number the model number and the serial number or production date of the system NOTIFICATION TO TELEPHONE COMPANY Unless a telephone operating company provides and installs the system the telephone operating company which provides the lines must be notified before a connection is made to them The lines telephone numbers involved the FCC registration number and the ringer equivalence number must be provided to the telephone company The FCC registration number and the ringer equivalence number of this equipment are provided on the label attached to the common equipment The user installer is required to notify the telephone company when final disconnection of this equipment from the telephone company line occurs COMPATIBILITY WITH TELEPHONE NETWORK When necessary the telephone operating company provides information on the maximum number of telephones or ringers that can be connected to one line as well as any other applicable technical information The telephone operating company can temporarily discontinue service and make changes which could affect the operation of this equipment They must however provide adequate notice in writing of any future equipment changes that would make the system incompatible INSTALLATION REQUIREMENTS Connection of the electronic key system to the telephone lines must be through a un
262. s associated with visual ring indication can be enabled or disabled on a system wide basis When enabled the audible indication of ringing can then be enabled on a station by station basis Enable or disable visual ring indication on a system wide basis with system class of service programming Enable or disable audible ring indication on a station by station basis with station class of service programing STATION SPEED DIAL Each station can be programmed to provide 10 speed dial numbers at the buttonpad buttons Station speed dial numbers can be up to 16 digits in length and can include line or intercom selection numbers S pauses and flash signals A pause is stored each time the HOLD button is pressed and a flash signal is stored each time the TAP button is pressed STATION TO STATION MESSAGING If a station has a DSS BLF appearance at another station a callback message indication can be left at that station with the DSSYBLF appearance By dialing a special code the BLF light at the called station that is assigned to the calling station can be activated This light indicates that a callback is requested The light is automatically turned off if a successful callback is made If a station number is not programmed for a DSS BLF appearance at another station attempting to place a call back message will cause the central message desk Station to ring If there is no central message desk assigned no action will occur 66
263. s private a user can press the privacy button to change it into a non private one If the line is non private pressing the button will have no effect Station class of service programming is used to program the programmable button function at the stations PRIVACY RELEASE BROKERAGE SERVICE See the discussion titled Privacy Designated Programmable button PRIVATE LINES ACCESS DENIED See the discussion titled Access Denied PROGRAMMABLE DSS BLF DIRECT STATION SELECTION BUSY LIGHT FIELD A station user can store one button direct station selection DSS at any memory button location to create 055 memory button When this button is pressed any active outside call is automatically placed on hold and an intercom call is automatically made to that previously stored station number The visual indicators of the stations programmed at the button locations form a busy lamp field BLF The BLF conveys station status to the user An autodial number can also be programmed as a secondary function at every DSS BLF memory location No class of service is required Also refer to the discussion titled Tone Or Voice Signalling intercom PROGRAMMABLE BUTTONS Refer to the discussions titled Full Button Programmability OfFeatures Programmable DSS BLF and Dedicated Programmable buttons PULSE TONE SWITCHABLE The system can be programmed on a per line basis 10 allow the stations to switch from pulse to DTMF type dialing as needed Af
264. s through the station class of service programming MEMORY RETENTION WITHOUT BATTERIES The system memory is electronically protected during AC power failures by an electronic device sometimes known as a super cap The stored program data will remain in memory for a minimum of 65 hours provided that the system has been powered continuously for at least 30 minutes prior to the power failure or disconnection Also the system clock will continue to run and keep time for at least 30 minutes after an AC power failure or disconnection MESSAGE WAITING Special feature access codes enable a station user to control the message waiting MW light at other stations in the system When the message waiting light is turned on at a station a call can be automatically placed to the station that turned it on Alternately one station can be designated by COS programming as the central message desk and can be arranged for exclusive message waiting control The central message desk can be used to control message waiting lights and deliver messages to and from all other stations in the system The ability of a station to originate a message waiting signal is enabled by programming action Station class of service 2 12 1 166 083 programming provides a station with the ability to originate a message waiting signal and is used to create a central message desk MODULAR WIRING AND JACKSR OR 4 CONDUCTOR WIRE SYSTEM The system can be comple
265. sfer 5 5 Unsupervised Conference 5 5 66 083 Programming 2 5 4 83 Programming Procedure 4 83 VideoDisplayTerminalProgramming 4 83 Voice Announce Block Button 447 Voice Announce Blocking 2 18 4 25 5 6 Voice Mail Automatic Transfer 4 55 Voice Mail Line ID 4 55 Voice 4 57 Index Voice Mail Transfer on Busy 2 18 4 56 Voltage Check e n Ke 3 31 W IIT MER E RETE EET 81 2 ZoneCallBand Tables 4 69 zone Page Ali CallSutton 445 Zone Paging Via Station Speakers 2 18 Cut along Line Cut Along Line gt o o ee a o READERS COMMENT FORM Publication No 7 issue No Title How did you use this publication Product familiarization Q Training D Installation O Maintenance Other Please check specific criticism s give pagenumber s and explain below O Clarification on page s __________ Error on page s Addition on page s Deletion on page s Comments Thank you for your cooperation f a reply is required please check Name Your Function Company Address
266. sferred to another station without being announced The transferred call will camp on to the other station where it will ring and await an answer The call will automatically ring back to the transferring station after a programmable recall period There is no limit as to how many calls can be camped onto another station A transferred call will only ring if the station is idle The system class of service programming determines the recall time for an unanswered transferred call CALL WAITING TONE The call waiting tone may be signalled to a busy station to indicate that another station or the attendant wants to contact the busy station A special code is dialed to activate the tone CALLING STATION IDENTIFICATION ON BLF If the station number of a calling station has been programmed into the direct station select busy lamp field DSS BLF of a called station the caller will be identified by flashing at the corresponding BLF light The lights also indicate the status of the DSS telephones dark idle steady on use flash calling or ringing when station monitoring is enabled and flutter call back request if feature is available No class of service programming is required for this feature Also refer to the discussions titled Programmable DSS BL F and Call Messaging CLASS OF SERVICE PROGRAMMING FROM MAIN STATION Class of service COS programming is used by the installer to configure and assign all system line stati
267. sion Module Character Dialing Codes Chart t t t e t e Character Codes OON M gut ray Tey vie tee WON ela TEN Tr 3 7 TA PI 3 8 nor 3 9 3 10 eee ee 3 23 3 25 IMI 66 danas DENEN 1 5 6 7 3 2 PTT 3 4 n 3 11 3 12 8 13 8 14 3 15 3 16 847 8 18 ae 34 9 3 21 3 22 3 24 3 26 TT 3 28 A 3 30 Se Fase 4 49 4 67 4 86 5 18 6 2 4 91 4 92 3 6 4 21 5 16 vivi ov U83 System Overview CHAPTER SYSTEMOVERVIEW SECTION 1 INTRODUCTION The digital telephone system is an expandable communications system with many attractive characteristics including the following Unitized base unit which includes all system features The base unit is full featured and self contained Expansion modules which increase station and line capacity A 4 line 8 station expansion module is available It can be added singly or in pairs to increase the station and line capacity of an existing base unit installation Secure off hook voice announce SOHVA feature The SOHVA feature allows a station user to talk to a busy station without being heard by the outside party at the busy station The called user can easily send back a pre programmed LCD message or talk to the caller without being heard by the outside
268. speaker cannot be used for voice response as the path is one way only Use system class of service programming to assign ringing and paging to a PA port FLEXIBLE STATION AND LINE CLASS OF SERVICE CONTROL The extension number of a station and all other programmable attributes that are initially assigned to a particular station port and the line along with all programmable line attributes that are initially connected to a particular line port can be re assigned to a different port through programming action This feature allows adds moves and changes without 1 166 083 re locating the station and line wiring Line and station class of service programming are used to reassign stations and lines Also refer to the discussion titled Auxiliary Ringer Interface FLEXIBLE STATION NUMBERING PLAN The system supports a flexible station numbering plan for individual stations Each station can be programmed to respond to the dialing of any available number between 10 and 7999 This feature may be used to match the calling number of a station located in a pre numbered area to that area number A combination of two three or four digit extension numbers can be assigned as long as they do not conflict For example If 21 is assigned as an extension number there can not be any other extension number assigned that begins with a 21 The System class of service programming is used to assign extension numbers to individual station ports FULL BUTT
269. ss Al Dial 2 or Press A2 Dial 3 or Press Dial 4 or Press A4 Dial 5 or Press A5 Dial 6 or Press Dial 7 or Press 9 Dial 6 or Press A10 Dial 9 or Press 1 Dial 0 or Press A12 Dial for configuration mode Dial 13 Select time Dial 1 or Press Al Dial 2 or Press A2 Dial 3 or Press Dial 4 or Press M Dial 5 or Press A5 Dial 6 or Press Dial 7 or Press Dial 6 or Press A10 Dial 9 or Press Al 1 Dial 0 or Press A12 RECALUFLSH XXXX RECALUFLSH 0 08 WECALUFLSH 0 30 WECALUFLSH 0 50 RECALUFLSH 0 60 RECALUFLSH 0 75 RECALUFLSH 0 88 RECALUFLSH 1 RECALUFLSH 7 50 RECALUFLSH 2 RECALUFLSH 3 PAUSE TIME XXX PAUSE TIME 0 50 PAUSE TIME 1 PAUSE TIME 1 50 PAUSE TIME2 PAUSE TIME PAUSE TIME 5 PAUSE TIME 7 50 PAUSE TIME 10 PAUSE TIME 15 PAUSE TIME 20 Dial for configuration mode DEFAULT Press SPKR to end X 01 4 UJO SAS 80 99 IWI Press 7 4 6 for base level DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY Imed Hold Recall After a call has been on hold for a programmed ngth of time the system will recall the station that placed the call on old The timing is in seconds Jata Baud Rate The speed or baud ate of the data bit stream which aries the SMDR and configuration lata between th
270. stalled and used properly may cause interference to radio and television reception This equipment has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules These limits are designed to provide reasonable protection against such interference when operated in a commercial environment Operation of this equipment in a residential area may cause interference to radio and television reception in which case the user is encouraged to take whatever measures may be required to correct the interference If this equipment does cause interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient the television or radio s receiving antenna and or relocate the KSU the individual telephone stations and the radio or TV with respect to each other If necessary the user should consult the manufacturer or an experienced radio television technician for additiinal suggestions The user may find the following booklet prepared by the Federal Communications Commission helpful How to Identify and Resolve Radio TV Interference Problems This booklet is available from the Government Printing Office Washington D C 20402 Stock No 004 000 00345 4 This digital apparatus does not exceed the Class A limits for radio noise emissions from dig
271. station 11 57 Dial 11 57 4 Dial for another link or press SPKR to end VOICE MAIL LINE ID Optlon The programmer can program the ExecuMail lines with identification ID numbers that allow the ExecuMail system to identify which line it is answering The ID numbers that the programmer assigns here must match the ID numbers that are selected as part of ExecuMail system programming To program this feature press ITCM 7 4 6 then do the following steps 1 Dial 43 VOICE MAIL LN ID 2 Select line port line port 1 14 Dial 01 14 or Press Al 14 port 15 16 Dial 15 16 or press B1 B2 line port 17 24 Dial 17 24 or press HOLD then press Al 8 3 Dial clear current ID 4 Dial ID number 6 digit maximum 5 Press SPKR to end VOICE MAIL TRANSFER ON BUSY Optlon The programmer can arrange the system to alert a busy telephone that the ExecuMail system is attempting to transfer a call to it instead of having it automatically route the call to a voice mail box He or she can use this programming feature to program a station usually the attendant station for this option To program this feature press 7 4 6 then do the following steps 1 Dial 53 STATION FEATURES 2 Dial 31 XFR ON 5 3 Select station ports to be programmed Station 11 57 Dial 11 57 4 Press SPKR to end 091 STATION 10 PROGRAMMING OVERLAY Cut out
272. such as headsets tape recorders external ringers and external pagers continued on next FEATURE 09 1 BENEFIT Support for DigiTech There are several items that the installer programmer needs to consider when installing the telephones with a revision letter of or later continued Support for single line proprietary telephones revision and later DigiTech telephone to a DigiTech system These items are detailed below While the DigiTech system with software release 11 a and later supports the use of all DigiTech telephones regardless of their revision letter any systems with a software release of 9 or earlier will not support the revision and later telephones other words whenvever a system includes revision or later telephones be sure that the system software release is 11 a or later Always program station ports to provide ringing line preference to revision and later telephones that are connected there This action is necessary before the orange LED feature can become active The auxiliary jack will only serve the external device listed in the telephone display and will only serve one of those devices at a time The user must program a separate enable disable button for each external device that he or she plans to connect to the auxiliary jack The installer must provide external power for the auxiliary device if it requires power The telephone does not supply any power to the
273. t Code Display Duration Account Code Display for Incoming Enable Disable Account Code Display for Outgoing Enable Disable Emergency Numbers Valid Account Codes Enter 5 for All Station COS Data Printout the system will print the status of Forced Account Code at Station Note If Account Code Length is greater than eight digits SMDA reports by station and by account will print in a two line format Also SMDR and SMDA reports will include the Caller ID number in the number field for incoming calls The Caller ID number will be preceded by a slash to distinguish it from outgoing digits Support for GENERAL INFORMATION Caller ID Service Caller ID data is sent from the Central Off ice along lines assigned to the Caller ID service Caller ID information is displayed at a station only if the station is assigned to the Caller ID service and then only for Caller ID lines at that station which ring audibly are answered by pressing the ringing line are transferred to the station Caller ID data for a call is received at a station between the first and second rings Through programming you can enable the first ring for a line assigned to Caller ID to be either audible or silent Selecting the silent option insures that the Caller ID data is displayed prior to ringing which nearly eliminates the loss of Caller ID data due to premature answering AUTOMATICALLY DIALING CALLER ID NUMBERS Station users may automatically retrieve and
274. t purpose light flutters while auto redial is active Number will be dialed once a minute for ten minutes If called number Is busy Press auto redial programmable button to immediately start the re dial cycle If call is answered Take control by lifting handset If control 15 not taken call will drop To cancel automatic redial Press auto redial button lift and replace handset or press any station button NOTE Any user originated station activity during automatic redial will cancel the feature LAST NUMBERREDIAL The last number previously dialed can be automatically redialed with one button two button action Dial If on line listening to dial tone press HOLD then dial Listen for ringing or busy tone Ringing tone When party answers handset Busy tone Press SPKR to disconnect System Operation IMI 66 083 SAVED NUMBER REDIAL The first 16 digits of the last manually dialed number can be saved for later redial To save the number Press programmable button designated by class 0 service programming for this purpose To dial a saved number Lii handset Listen for dial tone e Press HOLD then press pre programmed programmable button HOLDING CALLS MANUAL HOLD To place call on hold e Press HOLD Status light will flash for line calls Intercom hold causes intercom light to flash To retrieve held call e Press with flashing
275. t system features System retums to configuration mode Dial 30 LINE DEFAULT Press to default line features System retums to configuration mode Dial 50 STATION DEFAULT Dial 00 to default station ports system wide OR Select station port to be defaulted Station 10 57 Dial 10 57 Dial for additional stations to default Dial for configuration mode Press SPKR to end WO PONS 1 80 99 IWI SYSTEMCONFIGURATION Mark the desired selections in the charts to record programming needs Dial the feature code and then dial the selection code press the programming button to program the selection NOTE A current program setting is indicated Dy a lghted LED next to the programming button for that selection When a toggle on off action is provided by a sing e button the lighted LED indicates an active feature EATURE DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY REFERENCE RECORD Base Level The first step in any Press Dial 7 4 6 programming sequence is to enter the base level Once in this mode any desired configuration can be set System Defauft The system 1 Dial 10 SYSTEM DEFAULT onfiguration features described in 2 Press 40 default system features the following procedures can be lefautted to a standard set of values These values will provide satisfactory ystem performance in a broad range f site applications Jnanswered
276. tation 10 57 Dial 10 57 Dial for further ACCOUNT CODE button assignment OR Dial for next button mapping feature OR Dial for next configuration mode CHART ON PAGE 4 49 SEE CHART ON PAGE 4 49 Press SPKR to end DUIWUWEIDOI ef 5 80 99 IWI 66 083 System Programming NON SQUARE SYSTEM REFERENCE RECORD Copy this chart for additional record space if add on expansion modules are included with the system BUTTON B1 2 B4 85 B6 B7 B8 2 1 4 AS A A8 A9 A10 A11 A12 A13 A14 SA ERR D E D SRR SAREE ath EE 28 NN ee reden ae Eccc LES ETC E o olojo o gt gt gt i T E ES LE _ Ju eres S HH STA TA SE Lors quo de tI d ND i TEES DEFAULT SETTINGS B1 B8 Line 1 Line 8 and 21 2 19 17 A4 15 513 11 A7 x 9 A82 22 20 A10 18 All 16 Al2 14 AI3 12 10 4 49 an STATION RECORE Copy This Record Sheet As Required Fo Additional Stations g 3 LCD Speakerphone PROGRAMMED BUTTON FUNCTION Enter code on button
277. tation Operation 5411 Description Common Equpment 3 Description Of System Features 2 Description Station _ f 3 Designated Programmable Buttons 2 7 Dial 0 For System Attendant 2 7 Dial Time Limit DISD 4 53 Dial Time Limit Calf Costing 4 73 Dimensions 22222222024 1 8 Direct Department Calling 4 31 Direct Department Calling Access Codes 4 23 Direct Department Calling With DCD 2 7 4 18 Direct Inward Station Dialing 2 8 4 53 5 17 Direct Station Call 00 2 9 Direct Station 000 5 4 Direct Station Selection Programmable 2 9 DiscardDightS 4 73 DISD Assist Station 4 53 DISD Incoming Rings 4 53 Display Account Code 4 76 Display Intensity 5 21 Display Of Costed Calls 4 34 Distinctive Ringing 2 9 Not Disturb 2 9 5 7 Do Not Disturb Button 444 Do Not Disturb Inhibit 2 9 4 8 Do Not Disturb Override 2 9 4 24 DSS BLF Buttons 442 DSS BLF Programming 5 12 Dual Intercom 2 9 Dynamic Line Buttons
278. tation extension number PHYS PORT Dial physical port number 10 57 LOGICAL STA XX Dial to make assignment 0010 7999 i Dial for configuration mode ND gt Dial 56 BLK PROGRAMMING Select model station port Station 10 57 dial 10 57 MODELSTA XX Dial first station port in block dial code as above Dial Dial last station port in block dial code as above Dial Dial for further block programming OR Dial for configuration mode NOTE The first last and all station ports in between will be block programmed the mode station port To block program an individual station port select the first and last port to be the same number For example 25 264 26 programs station 26 exactly as 25 REFERENCE RECORD RNTRY PORT ENTRY 3 1 142 1 H e GO ag 31 ne 12 1 14 8 135 1 T 3 ee 4 40 56 5 41 57 PORT 10 STA 10 ETC MOLD A LION BLOCKED STATIONS Press SPKR to end 580 99 INI 45 d Press 7 4 6 for base level EATURE DESCRIPTION NTRY CODE AND PROMPTING DISPLAY 3tatlon Disable Station ports can be Dial 59 DISABLE STATIONS Select station ports to be disabled Station 10 57 Dial 10 57
279. te ust 5 9 Service Observing uxo Ros Re m XT ux 5 10 Executive Qverride o Aya med A EUR 5 10 Speakerphone Operation zug auae E ERRORES 5 11 Departmental Station Operation eR pri P RR 5 11 Station User Programming 2 3 5 11 SECTION 2 ATTENDANT STATION OPERATION 5 14 System Glock hte 5 14 System Speed Dial Programming 5 14 Night Transfer Ot Ringing 255 OI Ru USA RSS 5 14 Music sOnvHold 12 deus te sx Semet qai eda 5 15 ECD Messaging asks pga E haus NER ege e etm 5 15 Station Names 8 15 Station Message Detail Accounting SMDA Printout 5 17 System Alarm Reporting 5 17 Direct Inward Station Dialing 0 5 17 SECTION 3 SYSTEM OPERATING CHARACTERISTICS 5 19 Feature Code Numbering Plan 5 19 Ringer Volume Control 2 2
280. tely interconnected by employing industry standard 50 connectors and modular plug jack combinations Station wiring is small 2 conductor twisted pair cable throughout the system A 4 conductor twisted pair cable can be employed if a spare pair is required for a separate wiring purpose MUSIC INTERFACE EXTERNAL SOURCE REQUIRED A jack is provided on the common equipment for the connection of a customer provided music source Also refer to the discussions titled Background and Music On Hold Music MUSIC ON HOLD Music is provided to outside lines that are placed on hold if an external music source is connected to the system Refer to the discussion titled Music Interface MUSIC ON HOLD SYSTEM WIDE ENABLE DISABLE Music is provided to outside lines that are placed on hold if an external music source is connected to the system Musicon hold can be disabled system wide by attendant action Also see discussions titled Music Interface Music On Hold MUTE Each station has a MUTE button which when pressed will mute the handset transmitter or internal microphone on speakerphones to prevent the user s voice from being heard by the distant party The MNTR SPKR light flutters to indicate a muted condition The button provides push on push off operation on speakerphones No class of service is required Also refer to the discussion titled Handsfree Answer Inhibit NIGHT TRANSFER OF RINGING N
281. tem Overview 1690 7 6867 jueuidinb3 2 1 anba euoudeje J 1899 LZ 2 _ 80998 System Overview 83 soDeui uos 5 1 4 Sepoo jonpoud jonpoud EJDIp JO 151 10J 6 1 eeg 310N euoudeje X euoudaexyeeds 007 1 8 CDED EH CD CD ED CD C9 CH CD D GR D 1 d ho SS ee Q V System Overview 66 0 SECTION4 GENERALSPECIFICATIONS 4 LINE 8 LINE 16 LINE 8 STATION 16 STATION 32 STATION SYSTEM CAPACITY LINES 4 8 16 STATIONS 8 16 32 DSS BLF CONSOLES FUTURE FEATURE INTERCOM PATHS Non blocking Non blocking Non blocking MAXIMUM SIMULTANEOUS INTERCOM CONVERSATIONS Non blocking Non blocking Non blocking PAGING PORTS 1 PARK ORBITS 9 9 9 SPEED DIALS SYSTEM 99 99 99 STATION 10 10 10 AUTODIALS Unused buttons Unused buttons Unused buttons POWER FAIL CIRCUITS 1 CONFERENCING Maximum Combinations At Any One Time five way plus 1 three way plus 2 SOHVA 4 five way plus 5 three way plus 1 SOHVA 2 four way plus 2 SOHVA four way plus 3 three way 5 three way plus 1 SOHVA 6 four way plus 2 three way 3 four way plus
282. temately the system can be programmed to only allow tone dialing The line class of service programming sets the dialing mode required for a particular line RESPONSE MESSAGING This feature allows a user to reply in a non verbal manner to a voice announce or tone signalled intercom call or to a secure off hook voice announce call if the intercom caller is using an LCD speakerphone A station user can press a programmable button in response to an intercom and send a message to be shown on the display of the calling station Response messages are pre programmed by the attendant and later stored by station users at programmable buttons on their individual stations as need dictates REMOTE PROGRAMMING AND ADMINISTRATION Both remote class of service programming and the transmission of SMDR data for printing are available through serial data ports The system supports X on X off terminal control codes as well as a DTR signal for handshaking The system data communications operates per the popular XMODEM protocol The database can be uploaded or downloaded error free from or to a remote computer that is running software that supports the XMODEM protocol The two serial data ports allow VDT programming either local or remote to be conducted through one port at the same time that the other port is being used to send SMDR data for printing VDT programming of the system is menu driven RINGING LINE PREFERENCE The system can be pro
283. ter Account Code the prompt Enter Account Code appears type in only one valid account code the system will respond with Command Accepted and will allow immediate subsequent account code entry f you type in more or less than the number of digits as the verified account code length the system will respond with Command Rejected To enable optional account codes with verification Enter3 To enable optional account codes without verification Enter4 To enable forced account codes with verification Enter 5 To enable forced account codes without verification Enter 6 TAB 099 FEATURE sount _ cont T T T T DigiTech System Software Enhancements BENEFITS DT COS PRO disable account codes Enter7 enable account code display for incoming calls Enter8 disable account code display for incoming calls Enter9 enable account codes display for outgoing calls Enter 1 0 disable account code display for outgoing calls Enter 1 1 set the account code message display time Enter 12 Type in display time 20 seconds set the maximum account code length Enter 1 3 Type in account code length 3 16 digits this number must be greater than or equal to the number of digits to verify set the number of account code digits to verify Enter
284. ter3 Dial station number s To remove Caller ID service from stations Enter4 Dial station number s 10 TAB 099 099 DigiTech System Software Enhancements FEATURE BENEFITS r er ID cont VDT PROGRAMMING To define your local area code Enter 5 Enter Y if displayed area code is correct or Enter N if displayed area code is incorrect then enter the correct three digit area code To define your local office codes Enter 6 Enter 1 to define a new local office code then enter six sigits or five digits plus a wildcard character Enter 2 to delete the local off ice code last displayed Enter 3 to display the next office code Enter 4 to display all local off ice codes in list Enter 5 to return to previous menu To set the Audible first Ring option Enter7 Enter 0 to silence first ring on Caller ID lines or Enter 1 to enable Audible First Ring To set the Caller ID Distribution option Enter8 Enter 0 to disable Caller ID Distribution or Enter 1 to enable Caller ID Distribution to SMDR port To return to previous menu Enter9 To set terminal printout of line and station Caller ID assignment status Enter COS programming Enter 1 for System COS Enter 6 for COS data printout Enter 3 for ALL line COS data Enter 4 for SELECTED line COS data then enter line number Enter 5 for ALL station COS data Enter 6 for SELECTED COS data then enter station number Caller
285. that can be connected to this port INTERCOM HUNT GROUP Station ports can be assigned to intercom hunt groups When a station that is assigned to a hunt group is busy or is a ring no answer RNA a call to it will ring at the next idle station in the group A hunt group can be terminal or circular A call will route down a terminal group from the called station until it finds an idle station or reaches the end of the group A call will search around a circular group until it encounters an idle station or until all stations in the circular group are searched The ringing time at any one station is programmable Hunt groups are created through station class of service programming INTERCOM LINE TIMEOUT Should the intercom line be selected with no dialing or other action taking place the intercom will timeout after ten seconds and return to an idle state LAST NUMBER REDIAL Each station is provided with a last number redial feature This feature will save 32 digits of the last outside number dialed A newly dialed number will won Of System Features IMI66 083 always automatically replace a previously dialed number Upon command the system will choose a Line and redial the saved number The system will first choose the prime line if assigned and idle If it is busy or unavailable the system will choose any line assigned to idle line preference If they are unavailable the system will chose the last line used at the station If
286. the line If extension number dialing is not completed within the programmed dial time limit the call is routed 2 8 66 083 to the DISD assist station if one is programmed otherwise the line is dropped If the assist station is busy call will camp on at the assist station or if the assist station does not answer before the transfer recall timeout period the system will return the caller DISD dial tone If extension number dialing is not completed within the dial time limit this time the line is dropped It is recommended that a music source be connected to the system to provide a reassurance to the caller during a camp on situation when the DISD feature is being used DIRECT STATION CALL HOLD STATION PARK This feature allows a station user to park a call at a specific station where it will be held without ringing A feature code plus a station extension number can be dialed over the intercom line to park the call or a programmable button be programmed to provide a directed hold to a specific station The parked call is picked up by directed station by dialing a feature code can be picked up at any station through the use of the call pickup feature No class of service is required Also refer to the discussions titled Call PickUp Directed and Call Park DIRECT STATION SELECTION DSS PROGRAMMABLE Refer to the discussion titled ProgrammableDSS BLF DISTINCTIVE RINGING The ringing cadence of a
287. those collected during the printing operation These are stored for later printing FEATURE DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY REFERENCE RECORD DEP JEP BER Station Message Detall Accounting 1 Dial 75 SMDA PROGRAMMING NUMBER Department Numbers Eight different 2 Dial 04 to define department numbers department numbers can be defined so SMDA DEPARTMENTS that SMDA call cost reports can be 3 Dial 1 6 for dept 18 DEPT X produced on a department by 4 4 Digi 0000 9999 for department number basis DEPTX YYYY NOTE Each station in the system can 5 Dial for next department and repeat steps 3 7 until all departments are numbered cd pem ds 6 Dials for next SM DA feature pera CENONE AS GND no assignment is required 7 Dial for configuration mode Refer to the procedure given on page 4 32 for station assignment details Press SPKR to end 80 99 IWNI PressITCM 746 for base ees EATURE DESCRIPTION E ws CODE AND PROMPTING DISPLAY iccount Codes Account codes are used 1 1 Dial 75 SMDA PROGRAMMING identify calls by category or by any 2 Dial 05 to configure account codes ther desired grouping so that costing by that category or grouping can be worded An account code can be a ninimum of three numbers and a naximum of eight numbers SET ACCT CODE Dial account code number 000 999 b Dial plus next account number
288. thout indicators e TAP TRANS CONF MUTE e Programmable buttons with indicators 7 foot G conductor line cord e 6 position 4 or 6 conductor modular line jack e K type handset hearing aid compatible e Ringer volume control Off Low and High Wall mounting capability 1 3 System Overview 66 The image designations refer to the number of available in both monitor and speakerphone programmable buttons located below the keypad versions including the hold and intercom buttons as opposed The LCD speakerphone is available in a 5x14 to the number of programmable buttons located above image This image provides a priority line grouping the keypad and contains a liquid crystal display which shows The 10x14 image provides a moderate sized line call handling data and other useful information The button matrix along with a moderate sized priority LCD speakerphone is used as an attendant station line button grouping This image is best suited for as well as being very applicable for use as an typical work area stations The 10x14 image is executive station 00 083 System Overview 20 50 4 Line 8 Statlon Base Unit 16 50 26 25 8 Line 16 Station Base Unit 14 87 16 50 77 44 4 54 _____________ AE SE 26 65 283 16 Line 3 Station Base Unk Figure 1 l Outline Dimensions Common Equipment 66 0 Sys
289. tion Example A telephone company exchange consists of office codes 976 977 and 978 ice code 976 is assigned to an outlying area while off ice codes 977 and 978 are assigned to the heart of the city Assign 977 and 978 to one office code band table and 976 to another one Program a special call costing rate for each banding table Then calls that are made to 976 nnnn are costed at a different rate than calls that are made to 977 nnnn or 978 nnnn 3 ZONE CALL BAND TABLES LONG DISTANCE CALLS In certain heavily populated geographic areas different area codes exist within the same geographic distance or zone from the calling location In these cases use zone call band tables to cost calls based upon the zone or geographic distance from the caller All calls that do not match exception tables are measured for the number of digits dialed Those calls with numbers that have 10 digits or more long distance calls are compared to entries in the zone call band tables Zone call band tables are the second orioritv level of costing for long distance calls They provide a means of assigning office codes and corresponding area code into different zones and applying a separate call costing rate table to each zone Zone call band tables 1 4 are associated with call rate tables 25 28 A call must match both the office code and area code of an entry before it is costed by a zone call band table Example Zone 1 contains area code 203 with office
290. tion A line port can be configured by class of service programming to be an AUXILIARY port As an e The audio input of an external paging amplifier can AUXILIARY port it can be used to couple a station to be connected to the tip and ring leads of the an external paging device This coupling is done from AUXILIARY port as shown in Figure 3 11 below any station with that line presence by pressing the proper line key to select the AUXILIARY port DTMF tone select zone paging amplifier can be tones or dial pulses can be dialed through the employed if desired If used the zone select code AUXILIARY port as needed The paging enable relay must be dialed after the AUXILIARY port line select key is pressed PROGRAM LINE PORT AS AUXILIARY PORT AND CONNECT PA SYSTEM TO TIP AND RING PAIR PA SYSTEM OF THAT PORT TYPICAL COMMON EQUIPMENT SAN IL 19 66 CONNECTOR Figure 3 1 1 Typical External Paging Connection Line Port 3 19 jon DATA DEVICE CONNECTIONS The system provides two RS232 Data Ports for use e When a video display terminal VDT used to perform class of service programming connect it to RS232 Data Port A When a serial data printer is used for SMDR and printout connect it to the RS232 Data Port B The distance between the data device and the common equipment can be up to 500 feet in a quiet electrical
291. tion 5 e With the accessory headset connected to the data switch set the compatibility control to position 9 The data switch has a phase switch located on the right side of the cabinet e Set this switch to the NORMAL position toward the rear of the cabinet It is very important to set the telephone volume control to the minimum level COMMUNICATION PROCEDURES STATION TO TRUNK To make a data transmission to a distant site over a CO PBX line 1 Set data switch VOICE 2 Prepare modem and data device for data communications Refer to information supplied with software and equipment 3 Press telephone line button and hear dial tone 4 Set data switch to DATA 5 Issue dialing command to modem from data device keyboard STATION TO STATION To make a data transmission to another station equipped and connected as shown in Figure 1 1 Set data switch to VOICE 2 Prepare modem and data device for data communications Refer to information supplied with software and equipment 3 Press ITCM on telephone and hear dial tone 4 Dial other station and set up voice call 5 Type ATX1 D on data device keyboard but do not press ENTER Ask intercom party to type on their data device keyboard but do not press ENTER 6 Complete voice conversation ask intercom party to set their data switch to DATA and to press ENTER on their keyboard 7 Set data switch to DATA and press ENTER on data device keyboard
292. tions or a combination of both maximum of five parties originator plus four additional parties 1 Make first call 2 Press TRANS CONF Call is placed on hold automatically 3 Make next call 4 Press TRANS CONF Conference is established 5 Repeat steps 2 4 to add up to two more parties NOTE When setting up a conference call with outside lines and inside stations you must call the outside lines first To continue conference with last conferee after outside lines up to three have dropped out of conference Press line button of remaining party To drop outside lines from conference Press HOLD to place all lines on hold before caller hangs up Not doing this will result in a tone sounding in the handset receiver interrupting the remaining conferees To retrieve remaining lines and bring back Into conference Repeat five party conference procedure for remaining lines UNSUPERVISED CONFERENCE CALL Maximum of Two Outside Lines Dropping out of a conference call and leaving up to two outside lines in conference together is known as an unsupervised conference call do this dial and hang NOTE Conference volume levels are dependent upon the quality of the external lines MESSAGING MESSAGE WAITING CONTROL The message waiting light at any telephone can be turned on from another telephone to alert the user that a message awaits pickup The ability to control message wafting l
293. titioned into time slots A time slot is a portion Of time assigned to a particular position of the system clock Each time a particular clock position is reached the information associated with that position can be read As the system clock goes through the clock cycle all necessary digital information is passed between the pieces of equipment sharing the highway The common equipment consists of a base unit which provides complete feature support and optional expansion modules which provide extended station and line coverage The wmmon equipment is contained in a functional modem style metal housing of contemporary design in keeping with the needs of the modem off ice environment It is engineered to be wall or rack mounted The outline dimensions of the common equipment base units are illustrated in Figure l l STATION DESCRIPTION The digital telephone stations employed with the digital system are electronic microprocessor controlled devices They allow not only multiline pickup but also single key access to features available from the serving CO PBX or CENTREX switch as wel as the wmmon equipment The digital telephone is available in two different images The features of the images are as listed below and as detailed in Figure 1 2 and Figure 1 3 The wide image digital telephone provides the following features e Full modular connection 3 fixed buttons with indicators SPKR e HOLD ITCM 3 fixed buttons wi
294. trieve a parked call e From any extension press Dial Dial a park orbit access code 91 99 TRANSFERRING CALLS SCREENEDTRANSFER To transfer a call to another statlon In the system e Answer outside call Do not press HOLD e Press TRANS CONF Outside call is placed hold automatically Dial extension number of party to be transferred to or press DSS button for one button intercom calling e When intercom patty answers announce call and line number e Hang up handset 66 083 If the called party Is busy or does not answer Press TRANS CONF button or flashing line button to retrieve call UNSCREENED TRANSFER To transfer a call to another station In the system Answer outside call Do not press HOLD System Operation Press TRANS CONF Outside call is placed on hold automatically Dial extension number of party to be transferred or press DSS button for one button intercom calling Hang up handset If transferred call is not received after pre programmed length of time it will ring back at transferring station To answer recall of transferred call Press TAP button CONFERENCING Conferencing can include the originating station and up to four outside lines or four additional stations or a combination of stations and lines to a maximum total of five parties FIVE PARTYCONFERENCE To set up a conference that includes outside lines intercom sta
295. tside lines that are placed on hold if Press Al to toggle between enable and disable DEFAULT a ENABLED an external music source is connected LED On Enabled to the system Music on hold can be OR disabled by attendant action Dial 1 to enable MOH ENABLED Al LED on Dial 2 to disable MOH DISABLED Dial for configuration mode LCD Messaging A message can be Dial 05 LCD MESSAGES set at any system station and displayed Dial 1 0 for message number by any LCD speakerphone that calls it Dial to clear current message on the intercom line Two standard Refer to Table 44 page 4 21 messages are provided for use but the and compose message 16 digits max attendant can create up to 10 custom Dial all two digit codes necessary to enter messages if needed the message YYYYYYY OR Dial 10 for pre programmed message BACK AT OR Dial 20 for pre programmed message CALL Dial for next message location and repeat steps 2 5 Dial for configuration mode DEFAULT 1 BACK 2 CAL Press SPKR to end 80 99 INI 45 IA press ITCM 746 for base level ENTRY CODE AND PROMPTING DISPLAY FEATURE DESCRIPTION Station Names Stations can be assigned individual names or category names that will be displayed by an LCD speakerphone when it is called by the station Typical names could be TEC SER
296. u31N1 LOA 1U0d Vivo cEcSu 01 01010 02 2 1 1 NVLIS 5 ation IMI 66 083 MUSIC INTERFACE impedance of this input is approximately 500 ohms If music is to be part of the system connect a Use the volume control on the music source to adjust customer provided music source to the common the audio level of the music as required equipment music interface jack phono jack provided for this purpose as shown below in Figure 3 13 The MUSIC INTERFACE TYPICAL COMMON EQUIPMENT B LINE 16 STATION BASE UNIT SHOWN GROUND Figure3 13 Music Interface 3 22 66 083 Installa SECTION 3 ADD ON EXPANSION MODULES INTRODUCTION provides station ports 10 through 25 and lines 1 One or two optional add on expansion modules can through When installed a 408 oe be installed on the common equipment base unit to will provide station ports 26 through 33 and lines 9 increase the line and station capacity of an installed through 12 thus creating a twelve line by twenty four system The add on module is as follows Station system Each expansion module provides tip and ring pair as e 408 Expansion Module A four line by eight station an emergency power failure circuit This circuit is expansion unit connected to the first module provided line The expansion capabilities provided by the add on The line connections of the expansion module are module are shown in Figure 3
297. ucedby the system for printing lenerated automatically whenever the ystemdetectsthattherecordsstorage eais ninety five percentfull Program he system to automatically generate hese reports for printing at a certain time achday if desired Station Message Detall Reporting Printout Program the system the SMDR to provide continuous Dial 75 SMDA PROGRAMMING Dial 13 for auto report time AUTO TIME XXXX Dial new time in hours and minutes HH MM in 24 hour time or dial to accept current time 3 Dial 14 for report definition AUTO REPORT t Choose reports for printing Dial 1 for sta STATION REPORT Dial 2 report ACCOUNT REPORT Dial 3 line report LINE REPORT Dial 4 dept report DEPT REPORT Dial 5 print ail PRINT RECORDS Dial 6 delete records DELETE RECORDS Dial 7 for DCD report DCD REPORT 5 Dial for next SMDA feature OR Dial for configuration mode l 2 ro program SMDR cost repofting Dial 77 SMDR PRINT 2 Dial 1 XXXXXXXCOSTING xrintout of system wide station callactivity3 Press to toggle between enable and disable as it is collected by the system if desired Additionalprogrammingactionwillcause the printing of the cost of each reported allto be included when the printout JCCUIS AI LED On Enabled OR Dial 1 to enable Al LED on WITH COSTING Dial 2 to disable WITHOUT COS
298. uipmeni 87654 2 1 PWR IN OUT Ports RS 232 RS 232 1008 Caller ID Unit Printer Figure 1 System Configuration Caller ID Unit Common Equipment RS 232 OUT RS 232 Data Port B MALE 0 9 PIN D sub MALE D sub Printer PIN WH Solder Cup Side iux Figure 2 Caller ID Unit and Printer to Common Equipment Through Data Port B 9 DigiTech System Software Enhancements FEATURE Caller ID cont BENEFITS STATION 10 PROGRAMMING 1 2 Press 746 to enter COS programming To assign Caller ID lines Press47 Dial line number s To assign Caller ID stations Press 5 3 for Station Features Press 3 6 for Caller ID stations Dial station number s To set the Audible First Ring feature Press 17 Press 0 1 for Audible First Ring Option Press 1 to silence the first ring on Caller ID lines Press 2 to enable Audible First Ring To set the Caller ID Distribution feature Press 1 7 Press 0 2 for the Caller ID Distribution Option Press 1 to disable Caller ID Distribution Press 2 to enable Caller ID Distribution to Port B Press for configuration mode VDT PROGRAMMING 1 Enter COS programming 2 3 Enter 2 for Line COS Enter 1 3 for Caller ID assignments To assign Caller ID service to lines Enter 1 Dial line number s To remove Caller ID service from lines Enter2 Dial line number s To assign Caller ID service to stations En
299. uirement e Dial account code number If error tone sounds or error message shows on LCD check account code for validly and re enter correct code e Dial number to be called INCOMING CALL WITHOUT ACCOUNT CODE BUTTON e Answer call e Press ITCM 0 4 Incoming call is automatically placed hold e Dial account code If error tone sounds or error message shows on LCD check account code for validity and re enter correct code Press line button to return to call WITH ACCOUNT CODE BUTTON e Answer call e Press ACCOUNT CODE button and dial account code number anytime during call If error tone sounds or error message shows on LCD check account code for validity and re enter correct code NOTE The ACCOUNT CODE button will on y work when account codes have been programmed by SMDA class of service programming 66 083 System Operation SPEAKERPHONE OPERATION The optional speakerphone can use the previously described features in a handsfree manner Handsfree calling and answering is as described below To place a call Press line button or ITCM Dial number or press programmable button When party answers speak toward the telephone To answer a call Press a line button e Speak toward the telephone To end a call e Press SPKR To switch from speakerphone to handset Lift handset To switch from handset to speakerphone Press SPKR Hang up handset DEPARTMENTAL
300. umber To call system operator dial 0 Speak to called party To voice call 055 number Lii handset Press programmable button that is programmed for desired station Speak to called party NOTE The outside line is automatically placed on hold when a DSS button is pressed or when the ITCM button is pressed prior to manually dialing an intercom extension number TONE CALLING To tone call an Intercom station Lii handset Press Dial extension number Press again Called telephone will ring NOTE Some systems may be programmed tone signal as the first option Pressing ITCM a second time is not necessary in this case 66 083 To tone 055 number Liit handset Press programmable button that is programmed for desired station Press Called telephone will ring NOTE The lights LEDs adjacent to programmable buttons indicate status of DSS telephones DARK indicates idle telephone STEADY ON indicates telephone in use FLASHING indicates station is ringing providing station monitoring is enabled SECURE OFF HOOK VOICE ANNOUNCE SOHVA To make a secure voice announcement to another station that is off hook or busy on a call If the calling station has SOHVA originate button programmed e Lift handset e Make intercom call and hear busy signal e Press SOHVA button and hear SOHVA warning tones six quick tone bursts If busy signa
301. uration Dial 1 to print all configuration data PRINT ALL Dial 2 to print system data PRINT SYSTEM Dial 3 to print line data PRINT LINES Dial 4 to print data for all stations PRINT STATIONS Dial 5 to print data for selected station PRINT STA Select station to be printed PRINT STA XXX Dial 10 57 for stations 10 57 Dial 6 to print toll restriction assignment PRINT TOLL Dial 7 to abort printing ABORT PRINT Dial for configuration mode Press SPKR to end DuiuJUJEJDOJd WAISAS 80 99 IWI S9 r INTEGRATED CALL COSTING Call costing provides a means of establishing costing to be applied to outside calls made from system telephones Call costing computes charges for a call after it is completed It does not restrict dialing as toll restriction does The system provides several ways of establishing call costing They are as follows e Exception tables e Area code band tables e Zone call band tables e Call rate tables e Office code band tables e Call rate table of last resort With this range of costing methods it is possible to apply reasonable rates for the entire country Call costing is applied to a dialed number as described below The call costing process is illustrated by the diagram shown in Figure 4 2 1 EXCEPTION TABLES LOCAL CALLS AND LONG DISTANCE CALLS All calls are first compared to entries in 4 exception tables one entry per table These tables provide the
302. utton 7 Zone 1 3 Auto Callback Cal Forward IMI 66 083 Park 19 Line Group 4 Voice Announce Block TO cce Line Group Queue Esa Exit Button Mapping System displays list of current key mapping at station equipment Some keys listed may not be present on the station being programmed Enter new function for key and press ENTER to accept current function ENTER or press e Selection 8 Toll restriction administration assigns toll tables to station Toll Restriction Table Assignment assign pre programmed toll restriction tables to be applied to all regular calls Night Mode Toll Restriction Table Assignment assign pre programmed table to be applied to calls on night transferred line System Speed Dial Toll Restriction assign pre programmed toll restriction tables applied to System speed dial numbers Selection 9 Automatic busy RNA forwarding Links programmed station to another one to form hunt group Also selects number of rings to occur at programmed station before ring no answer RNA call is forwarded to linked station e Selection 10 Miscellaneous feature programming PEE a variety of features for the station Automatic Privacy Release Enable or disable automatic privacy release or a per line basis Line Auto Hold active line automatically held when new line is selected Interco
303. x e E ELE eA XR Call Forwarding Calls en ec etn et af Epp Call Forwarding Personal Uem aee ates Vus de bln e bin eoa adeb dos e or died ip du bigis s Call Pick p s Directed recede deeds etr ter av ter el re Oe a es gute oes ds Call Pickup Group Lise eer equ ________ roe ecd Call Transfer Screened Rm Yo e grt e ete cn n wey AU Gall Transfer w Unscreened gt eee fei ke XAR Call Waiting Tone Calling Station Identification On Class Of Service Programming From Main Station s t n n n Class Of Service Programming sss X A A Class Of Service Program Printout Common Audible Ringer Interface aA bade we eae Conferencing 0 ee Table Of Contents 27 Ml66 Conferencing Multiline e ace Dn CR CR 4 ACRI AIR RE UR CROCO a Pd 2 6 Conferencing Unsupervised 2 6 Data dad ed n 2 6 Default Functional Program sss RR IR RR RR RR I I 2 6 Default Toll Restriction RR IR RR I hh hh 2 6 Delayed Ringing
304. xt button mapping feature OR Dial for configuration mode 1 Dial 56 BUTTON MAPPING 2 Dial 10 ASSIGN CALL BACK 3 Select button to be programmed Press A1 A14 B1 B8 4 Select station ports to be programmed with CALL BACK button Station 10 57 Dial 10 57 5 Dial for next auto call back button assignment OR Dial for next button mapping feature OR Dial for configuration mode Automatic Call Back Button A button can be programmed to be an automatic this button after a busy tone is encountered the system will automatically ring the called and calling stations when the called station becomes idle Press SPKR to end 580 99 INI ue1s S 9r v Press 7 4 6 for base level FEATURE DESCRIPTION ENTRY CODE AND PROMPTING DISPLAY REFERENCE RECORD Call Forward Button A button canbe 1 Dial 56 BUTTON MAPPING programmed to provide one button 2 Dial 11 ASSIGN CALL FWD forwarding of all calls to another 3 Select button to be programmed extension Press A1 A14 B1 B8 4 Select station ports to be programmed with a CALL FWD button Station 10 57 Dial 10 57 Dial k for next call forward button assignment OR Dial for next button mapping feature Dial for configuration mode Cail Park Orbit Button Pressing a Dial 56 BU

DigiTech C0408 Telephone User Manual

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